All airlines Asia Pacific
Xizang Airlines
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneChina — Customer service centre 956096 (named in the disability transport service plan as the line for disability enquiries and complaints)
- PhoneLhasa city sales counter (direct ticket office — powered-wheelchair, aisle-chair and stretcher applications) 0891-6830088
- PhoneLhasa Gonggar Airport ticket counter (T3, Island F) 0891-6218018
- Online form
956096 is a Chinese short code, dialable inside mainland China. Xizang Airlines publishes no accessibility email address; the special-passenger application form is photographed back to the customer service centre's mailbox, whose address is not printed. Requests to check an electric wheelchair or to use the on-board aisle chair must go through a direct ticket office or an authorised special-service sales agent, not the general web booking flow.
Read it from the source
- 残疾人航空运输服务方案 (Air transport service plan for persons with disabilities) (opens in a new tab)
- 特殊旅客指南 — 轮椅旅客 (Special passenger guide — wheelchair passengers) (opens in a new tab)
- 危险品行李规定 PDF — 锂电池及相关设备运输规定 (Dangerous goods / lithium battery table) (opens in a new tab)
- 托运行李 — 特殊行李 (Checked baggage — free carriage of mobility aids) (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
"电动轮椅应托运" — electric wheelchairs must be checked, never carried in the cabin. They must be requested at booking and at latest 48 h before departure, handed over 2 h before the normal check-in deadline, and the dangerous-goods table requires company approval (公司批准) and notification of the captain.
西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29 西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29
"电动轮椅或代步工具（仅用于有需要的乘客使用）" appears in the lithium-battery table as carried with company approval (公司批准), short-circuit and damage protection, and notification of the captain. The ticketing notice's blanket ban on lithium-ion devices over 160 Wh expressly excepts lithium-powered electric wheelchairs.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29 购票须知 — 锂电池安全运输提示 / 乘机危险品规定 (Ticketing notice — lithium battery safety, dangerous goods) (opens in a new tab) · read 2026-07-29
No watt-hour figure is published for a battery that stays in the chair. A non-removable battery is checked with the chair, firmly installed, already disconnected ("已处于断路状态") and protected against short circuit and damage, with company approval and the captain notified. The table's 300 Wh figure is written for a battery removed into the cabin.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29
"从助行器上拆下作为手提或随身行李运输的锂电池功率不应超过300Wh" — a lithium battery removed from the mobility aid and carried as hand/carry-on baggage must not exceed 300 Wh; company approval, protection against short circuit and damage, and notification of the captain are required.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29
Spare batteries for an electric wheelchair or mobility device, carry-on only: ≤160 Wh — 2 pieces; ≤300 Wh — 1 piece. Company approval, protection against short circuit and damage, captain notified.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29
Maximum count: two spares of up to 160 Wh each, or one spare of up to 300 Wh — carry-on only, with company approval and the captain notified. The general 2-spare limit for ordinary electronics is a separate rule.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29
Depends on the design. "电池可拆卸—卸下并手提电池": a removable battery must be taken out and carried in the cabin (≤300 Wh). "电池不可拆卸—托运": a non-removable battery is checked with the chair, firmly installed and disconnected. For a non-spillable wet battery, a removable battery is taken out and carried in the hold in rigid packaging.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29
Mobility aid with a leakproof (non-spillable) wet battery: needs Xizang Airlines approval, checked baggage only, captain notified. Terminals insulated against accidental activation; a sealed battery must not exceed 12 V. If removable, the battery is taken out per the manufacturer's instructions, the chair checked without it, and the battery protected against short circuit in strong rigid packaging carried in the hold with the captain told where it is.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29
Mobility aid with a non-leakproof (spillable) wet battery: needs Xizang Airlines approval, may go as checked baggage only (never carry-on), captain notified of the loading position. Non-sealed batteries must have a spill-proof cap, terminals insulated against accidental activation, the battery firmly mounted and the circuit insulated; a separately carried battery must be packed with absorbent material in leak-tight packaging and secured against tipping. Advance contact with the airline is required.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29
Lithium: "电池防短路防受损" — protect the battery against short circuit and damage; a non-removable battery must be securely mounted and already in an open-circuit/disconnected state. Wet batteries: terminals insulated to prevent accidental activation, non-sealed batteries fitted with a spill-proof cap and the circuit insulated.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29
No battery spec sheet, MSDS or manufacturer label is demanded on the pages checked; what is required is the 《特殊旅客乘机申请书》 special-passenger application form plus Xizang Airlines' approval. Watt-hours are calculated as Wh = V × Ah.
西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · read 2026-07-29 特殊旅客指南 (Special passenger guide) (opens in a new tab) · read 2026-07-29
No maximum powered-wheelchair size is published. The general domestic checked-baggage rule says any single piece larger than 100 × 60 × 40 cm must travel as cargo rather than baggage, but Xizang Airlines does not state that this applies to a wheelchair.
No weight limit is published for a powered wheelchair. The general domestic checked-baggage rule (a single piece over 50 kg must go as cargo) is not stated to apply to mobility aids.
托运行李 (Checked baggage) — 特殊行李运输规定 (opens in a new tab) · read 2026-07-29
Same rule as for manual chairs: assistive devices are accepted and returned close to the cabin door unless otherwise provided, are loaded in priority to other cargo and baggage, and must arrive on the same aircraft as the passenger.
西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29
Electric wheelchairs must be handed over at check-in at least 2 hours before the ordinary check-in deadline ("应在普通旅客办理乘机手续截止前2小时交运") and must comply with the dangerous-goods rules.
Manual wheelchairs
A folding manual wheelchair used during the journey is named in the 限制运输的物品 (restricted items) list: "下列物品只有在符合承运人的运输条件的情况下，经承运人同意，方可接收运输" — item "5.旅客旅行途中使用的折叠轮椅或电动轮椅", i.e. accepted only if it meets the carrier's conditions of carriage and with Xizang Airlines' consent. Otherwise the disability service plan allows a folding wheelchair in the cabin where storage space exists (first come, first served), free checked carriage where there is none, and one free checked assistive device per passenger.
西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29 行李运输限制 (Baggage transport restrictions) (opens in a new tab) · read 2026-07-29 托运行李 (Checked baggage) — 特殊行李运输规定 (opens in a new tab) · read 2026-07-29
Not published. The service plan's table of assistive devices that may be taken into the cabin lists walking frames, crutches, prostheses, hearing aids, cochlear implants, white canes and low-vision aids — a folding manual wheelchair is not among them, and Xizang Airlines does not say whether one may be stowed in the cabin.
西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29
No in-cabin stowage dimensions are published for a folding wheelchair.
No maximum wheelchair size is published.
No wheelchair-specific weight limit is published. Xizang Airlines' general domestic checked-baggage rule (a single piece over 50 kg must travel as cargo) is not stated to apply to mobility aids.
托运行李 (Checked baggage) — 特殊行李运输规定 (opens in a new tab) · read 2026-07-29
"除另有规定外，应在靠近客舱门的地方接受托运和交回助残设备" — unless otherwise provided, assistive devices are accepted and returned close to the cabin door so the passenger can use their own device as long as possible; mobility aids are loaded in priority to other cargo and baggage and must arrive on the same aircraft.
西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29
Passengers with disabilities must complete check-in 2 hours before the ordinary check-in deadline ("应在普通旅客办理乘机手续截止前2小时在机场办理乘机手续").
Booking & cost
Checking an electric wheelchair, an on-board narrow aisle chair, medical oxygen, a disability group or a service dog must be requested at booking and no later than 48 h before departure; Xizang Airlines answers within 24 h. A terminal-only ground wheelchair needs 24 h.
西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29 特殊旅客指南 (Special passenger guide) (opens in a new tab) · read 2026-07-29
Special service must be requested when buying the ticket and the 《特殊旅客乘机申请书》 form completed. Ground-wheelchair requests are also taken on 956096; checked electric wheelchairs and the on-board aisle chair must be arranged through a direct ticket office or authorised agent. Without prior notice Xizang Airlines may refuse carriage.
特殊旅客指南 (Special passenger guide) (opens in a new tab) · read 2026-07-29 西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29
"特殊旅客托运的特殊行李可免费运输，如须使用轮椅旅客使用的辅助设备（指手动/电动轮椅）…不计入旅客免费托运行李额" — a manual or electric wheelchair checked by a passenger who needs one is carried free and outside the free baggage allowance. A wheelchair checked by an able-bodied passenger counts as ordinary baggage.
托运行李 (Checked baggage) — 特殊行李运输规定 (opens in a new tab) · read 2026-07-29
"每名旅客限托运一件；残疾运动员可托运两部轮椅" — one free special-baggage item (manual or electric wheelchair) per passenger; disabled athletes may check two wheelchairs. The service plan separately allows one free checked assistive device on top of the walking aids that may be taken into the cabin.
托运行李 (Checked baggage) — 特殊行李运输规定 (opens in a new tab) · read 2026-07-29 西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29
"服务人员不得要求具备乘机条件的残疾人签署免责文件，放弃其对助残设备损坏或丢失进行索赔的权利，收运时已损坏的除外" — staff must not require a qualified passenger with a disability to sign away the right to claim for damage to or loss of an assistive device, except where it was already damaged when accepted. No compensation figure is published for mobility aids.
西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29
On board
The special-passenger guide says the on-board narrow aisle chair is offered only on flights departing Chengdu and Lhasa, 48 h notice, max 2 passengers per segment, dimensions 76 × 41.5 × 103.5 cm (seat width 37.5 cm, max load 300 kg). The disability service plan's list of 48 h requests, however, marks "提供机上专用窄型轮椅" as "（暂无）" — currently not available. Confirm on 956096 before booking.
特殊旅客指南 (Special passenger guide) (opens in a new tab) · read 2026-07-29 西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29
Not published; Xizang Airlines says nothing about accessible lavatories on its fleet.
Ground staff board passengers with disabilities first and hand them over to the crew; cabin crew guide them to their seat, help stow baggage, explain the seat belt, equipment and lavatory location, help with meals, and "如果有机上轮椅，使用机上轮椅（如配备）协助旅客往返卫生间；如果没有机上轮椅，由乘务员协助有部分行走能力的障碍旅客往返卫生间".
西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · read 2026-07-29
No movable-armrest or bulkhead seating policy is published for wheelchair users; the only seating rule found is that passengers using on-board oxygen may not sit in an exit row.
Worth knowing
Site and all policy content are Chinese-only; there is no English accessibility page. CONTRADICTION between two official pages on the on-board aisle chair: the special-passenger guide describes it (Chengdu/Lhasa departures only, dimensions given) while the disability transport service plan marks it "（暂无）" — not currently available. Passengers with disabilities must check in 2 h before the normal check-in deadline. Boarding-wheelchair and aisle-chair services are limited to Chengdu and Lhasa (elsewhere they need airline confirmation) and to 2 passengers per flight segment. Numbers of unaccompanied passengers who would need help in an evacuation are capped by aircraft size (2 on 51–100 seats, 4 on 101–200, 6 on 201–400, 8 above 400), doubled where 1:1 companions travel. Xizang Airlines' general domestic checked-baggage rule — any single piece over 50 kg or larger than 100 × 60 × 40 cm must travel as cargo, not baggage — is NOT stated to apply to wheelchairs, so it has deliberately not been recorded as a wheelchair limit; a human should ask the airline whether a large power chair is affected. The 300 Wh lithium figure is written for a battery removed into the cabin, not for one that stays installed.
Sources
Every figure above traces to one of these.
- s1 特殊旅客指南 (Special passenger guide) (opens in a new tab) · official · read 2026-07-29
- s2 西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities) (opens in a new tab) · official · read 2026-07-29
- s3 西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定 (opens in a new tab) · official · read 2026-07-29
- s4 托运行李 (Checked baggage) — 特殊行李运输规定 (opens in a new tab) · official · read 2026-07-29
- s5 购票须知 — 锂电池安全运输提示 / 乘机危险品规定 (Ticketing notice — lithium battery safety, dangerous goods) (opens in a new tab) · official · read 2026-07-29
- s6 行李运输限制 (Baggage transport restrictions) (opens in a new tab) · official · read 2026-07-29
- s7 常见问题 — 西藏航国内直属售票处查询 (FAQ — direct ticket offices) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 7 official sources · 4 contacts · 72% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.