[ { "schema_version": "1.1", "slug": "abx-air", "name": "ABX Air", "iata_code": "GB", "icao_code": "ABX", "country": "United States", "region": "North America", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.abxair.com/", "sources": [ { "id": "s1", "title": "ABX Air — home page (\"ABX Air is a FAR Part 121 cargo airline\")", "url": "https://www.abxair.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "ABX Air — Cargo Aircraft Charters", "url": "https://www.abxair.com/services/cargo-aircraft-charters", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "ABX Air — Contact us", "url": "https://www.abxair.com/contact", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": null }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable — ABX Air is an all-cargo carrier and publishes no passenger or mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Operator type verified on ABX Air's own home page: \"ABX Air is a FAR Part 121 cargo airline offering a range of flexible operating solutions to meet your air cargo needs.\" Its services are ACMI, CMI, cargo aircraft charters and line maintenance, flown with 26 Boeing 767-300 and 7 Boeing 767-200 freighters; the charter product is explicitly a *cargo* aircraft charter. There is no passenger section anywhere on the site. ABX Air is a subsidiary of Air Transport Services Group (ATSG); ATSG's passenger charter work is flown by a different carrier (Omni Air International) on a separate certificate and is not covered by this record. Corporate switchboard is +1 937-382-5591 (Wilmington, Ohio) — it is a freight desk, not an accessibility line, so it is not recorded as a contact.", "searched_urls": [ "https://www.abxair.com/", "https://www.abxair.com/services/cargo-aircraft-charters", "https://www.abxair.com/contact" ] } }, { "schema_version": "1.1", "slug": "aegean-airlines", "name": "Aegean Airlines", "iata_code": "A3", "icao_code": "AEE", "country": "Greece", "region": "Europe", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://en.aegeanair.com/", "sources": [ { "id": "s1", "title": "AEGEAN travel guide for passengers with disabilities (Accessible travel)", "url": "https://en.aegeanair.com/accessible-travel/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passengers with disabilities or reduced mobility", "url": "https://en.aegeanair.com/travel-info/travelling-with-aegean/special-assistance/traveling-with-people-with-special-needs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Travelling by air — Regulation (EC) 1107/2006 handling rules, wheelchair types and battery acceptance", "url": "https://en.aegeanair.com/travel-info/travelling-with-aegean/special-assistance/traveling-with-people-with-special-needs/extra-details/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "AEGEAN contact center — contact numbers by country", "url": "https://en.aegeanair.com/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special baggage", "url": "https://en.aegeanair.com/travel-info/travelling-with-aegean/baggage/special-baggage/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Greece / international — AEGEAN & Olympic Air call centre (the channel named for wheelchair and battery requests)", "number": "+302106261000", "hours": "24/7", "region": "GR", "src": [ "s1", "s2", "s4" ] }, { "label": "Greece (national calls) 801 11 20000 — AEGEAN & Olympic Air shared contact centre", "number": "8011120000", "hours": "24/7", "region": "GR", "src": [ "s4" ] }, { "label": "United States — AEGEAN & Olympic Air shared contact centre", "number": "+18337328158", "hours": "24/7", "region": "US", "src": [ "s4" ] }, { "label": "Canada — AEGEAN & Olympic Air shared contact centre", "number": "+18336736110", "hours": "24/7", "region": "CA", "src": [ "s4" ] }, { "label": "United Kingdom (international calls and mobiles) — AEGEAN & Olympic Air shared contact centre", "number": "+442087593800", "hours": "24/7", "region": "GB", "src": [ "s4" ] }, { "label": "United Kingdom (national calls) 0871 200 0040 — AEGEAN & Olympic Air shared contact centre", "number": "08712000040", "hours": "24/7", "region": "GB", "src": [ "s4" ] }, { "label": "Germany — AEGEAN & Olympic Air shared contact centre", "number": "+490692380560", "hours": "24/7", "region": "DE", "src": [ "s4" ] }, { "label": "France — AEGEAN & Olympic Air shared contact centre", "number": "+33170031323", "hours": "24/7", "region": "FR", "src": [ "s4" ] }, { "label": "Italy — AEGEAN & Olympic Air shared contact centre (as printed: +39069715053233)", "number": "+39069715053233", "hours": "24/7", "region": "IT", "src": [ "s4" ] }, { "label": "Spain — AEGEAN & Olympic Air shared contact centre", "number": "+34900802376", "hours": "24/7", "region": "ES", "src": [ "s4" ] }, { "label": "Belgium — AEGEAN & Olympic Air shared contact centre", "number": "+3227534710", "hours": "24/7", "region": "BE", "src": [ "s4" ] }, { "label": "Cyprus — AEGEAN & Olympic Air shared contact centre", "number": "+35722654100", "hours": "24/7", "region": "CY", "src": [ "s4" ] }, { "label": "Australia (national calls) — AEGEAN & Olympic Air shared contact centre", "number": "1800412979", "hours": "24/7", "region": "AU", "src": [ "s4" ] }, { "label": "Saudi Arabia — AEGEAN & Olympic Air shared contact centre", "number": "+9668008441206", "hours": "24/7", "region": "SA", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "AEGEAN help & feedback form (questions and complaints, linked from the PRM page)", "url": "https://en.aegeanair.com/contact/Form", "src": [ "s4" ] }, { "label": "AEGEAN email contact form linked from the disability page", "url": "https://aegeanairlines.custhelp.com/app/email", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Accessible travel — AEGEAN travel guide for passengers with disabilities", "url": "https://en.aegeanair.com/accessible-travel/", "src": [ "s1" ] }, { "label": "Passengers with disabilities or reduced mobility", "url": "https://en.aegeanair.com/travel-info/travelling-with-aegean/special-assistance/traveling-with-people-with-special-needs/", "src": [ "s2" ] }, { "label": "Travelling by air — wheelchair types, battery acceptance and PRM handling", "url": "https://en.aegeanair.com/travel-info/travelling-with-aegean/special-assistance/traveling-with-people-with-special-needs/extra-details/", "src": [ "s3" ] } ], "notes": "AEGEAN has no separate disability desk: wheelchair, battery and stretcher requests all go through the general call centre, which it says operates 24/7. Numbers are transcribed exactly as printed in the country picker on en.aegeanair.com/contact/. The disability pages themselves print only the Greek number, given both as \"2106261000\" and as \"(+30) 210 6261000\"; one tel: link on the accessible-travel page is malformed (tel:+306261000, missing the 210) — dial +30 210 626 1000. AEGEAN also publishes the same content in Greek, German, Italian, French, Spanish, Russian, Arabic, Hebrew and Romanian at .aegeanair.com/accessible-travel/." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Requesting assistance at least 48 hours prior to your flight's scheduled departure\" — AEGEAN says it relies on prior notice to coordinate staff and equipment. Internally: \"the booking request must reach our Inventory Department not later than 48 hours before the departure of the flight.\" Stretcher requests and MEDIF forms also 48 h.", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "During online booking at step 2 \"Passengers\" → \"Request special assistance\", or via the AEGEAN/Olympic Air call centre, or through your travel agent", "detail": "Only for AEGEAN- or Olympic Air-operated flights. Requests for a wheelchair with a non-spillable wet, lithium or lithium-ion battery must be made through the call centre.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Yes, mobility aid offered at the airport is completely free of charge.\" \"Wheelchairs are carried free of charge and are not counted as part of the standard baggage allowance.\" \"No charge for transportation of owned wheelchairs is applied.\" A stretcher does carry an extra cost.", "src": [ "s1", "s2", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "\"You are allowed to transport up to two items of mobility equipment (including sports-mobility equipment) free of charge, besides your standard baggage allowance.\"", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Own manual wheelchairs are carried free of charge, outside the baggage allowance. \"The wheelchair must be name-labeled.\" AEGEAN asks that a chair you check in \"should fold/bend\".", "src": [ "s1", "s2", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published. AEGEAN does not say anywhere on its accessibility pages that a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not stated explicitly. AEGEAN's PRM handling rules say special equipment not carried in the cabin \"shall be loaded in baggage holds in such a way that it is easy to access and return to the passenger\" and \"must be properly identified and tagged with a 'Direct Delivery to the Customer' label\", plus a Priority label at check-in.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. The 32 kg ceiling on AEGEAN's special-baggage page applies to oversized ordinary baggage, not to mobility aids, which are carried free and outside the allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. AEGEAN gives no maximum wheelchair dimensions and no per-aircraft hold or cargo-door table.", "src": [], "basis": null }, "notes": "No MEDIF is required when wheelchair assistance is requested by visually/hearing/speech-impaired passengers, or by passengers who need a chair for reasons other than a medical condition (age, comfort). A passenger who needs mobility assistance cannot be the accompanying adult for an infant.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — AEGEAN describes no in-cabin wheelchair stowage.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Wheelchair with spillable battery: Not accepted for carriage.\" And: \"If your wheelchair has a wet-cell battery it cannot be carried with AEGEAN or Olympic Air. Please contact the AEGEAN call center to discuss your alternative options.\"", "src": [ "s1", "s3" ] }, "non_spillable": { "value": true, "detail": "\"Wheelchair with non-spillable wet battery or lithium battery — although not strictly required, pre-notification is recommended.\" Packing rules: battery disconnected, terminals insulated against short circuit, battery securely attached to the wheelchair.", "src": [ "s1", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Wheelchair with lithium ion battery: pre-notification is required... The battery must be removed and carried in the cabin.\" Note AEGEAN's traveller guide separately says a chair \"should... be equipped with non-spillable battery\", which reads as excluding lithium-ion — the two pages conflict; confirm with the call centre.", "src": [ "s1", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published, and not applicable as written: AEGEAN requires a lithium-ion battery to be removed from the chair and carried in the cabin.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"AEGEAN accepts wheelchairs with collapsible lithium batteries. In that case battery must be removed and carried in the cabin. Battery must be up to 300Wh in case of one and in cases of two up to 160Whs each.\"", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. AEGEAN's 300 Wh / 2 x 160 Wh figures describe the batteries removed from the chair; it gives no separate spare-battery watt-hour rule.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. AEGEAN gives no number of spare wheelchair batteries permitted.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Lithium-ion: yes — \"The battery must be removed and carried in the cabin.\" Non-spillable wet or lithium (non-ion) batteries may stay on the chair provided they are disconnected, insulated and securely attached.", "src": [ "s3" ] }, "terminals": { "value": "Battery disconnected, terminals insulated to prevent accidental short circuits, and the battery securely attached to the wheelchair", "detail": "Stated for wheelchairs with a non-spillable wet or lithium battery on both the accessible-travel guide and the PRM handling page.", "src": [ "s1", "s3" ] }, "documentation": { "value": null, "detail": "Not published. AEGEAN does not require a battery spec sheet, UN 38.3 certificate or MSDS on its public pages; a MEDIF is required only for medical cases, not for a wheelchair as such.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Battery-powered chairs are accepted only through the call centre and only with an acceptable battery: spillable wet-cell chairs are refused outright, and AEGEAN's guide states a chair you bring \"should fold/bend and be equipped with non-spillable battery\". Lithium-ion chairs require pre-notification and the battery to be removed into the cabin.", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published. AEGEAN states no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. AEGEAN asks only that the chair \"should fold/bend\"; it gives no dimensions and no per-aircraft hold or door table.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "AEGEAN codes wheelchair passengers WCHR (needs a chair for distance), WCHS (cannot manage stairs) and WCHC (cannot move unaided, assisted to the aircraft seat)." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. AEGEAN describes airport wheelchairs at every station and assistance up to the aircraft seat, but says nothing about an on-board aisle chair for use in flight.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. AEGEAN's fleet is all-narrowbody (A320-family plus regional types) and no accessible lavatory is described.", "src": [] }, "transfer_assistance": { "value": true, "detail": "AEGEAN offers three levels: escort to the gate, assistance to the aircraft door, and \"assistance for passengers who are unable to walk due to serious health problems or disability, and require assistance up to their aircraft seat\" (WCHC).", "src": [ "s1", "s3" ] }, "seating": { "value": "Free window seat for passengers assisted to their seat; any free seat for blind/low-vision/deaf passengers; exit rows never permitted", "detail": "\"Passengers who require comprehensive mobility assistance to their seat can select any window seat excluding exit rows, free of charge\", and the same applies to an escort on the same PNR. Blind, low-vision, deaf or hard-of-hearing passengers may choose any seat except exit rows free of charge. \"For safety reasons, PRMs may never be allocated, neither occupy, emergency exit and the adjacent rows.\"", "src": [ "s1", "s2", "s3" ] } }, "damage_liability": { "value": null, "detail": "Not published on AEGEAN's accessibility pages. AEGEAN gives no ACAA full-value rule, no Montreal Convention figure and no mobility-aid damage procedure; it directs complaints to the airport's Special Assistance Coordination Office or to AEGEAN in writing.", "src": [] }, "aircraft_hold_note": "AEGEAN publishes no hold or cargo-door dimensions and no maximum wheelchair size. Related capacity limits it does publish: the number of passengers with reduced mobility on a flight \"must be no greater than the 49% of booked passengers without reduced mobility or any kind of disability\"; the stretcher service runs only on A320/A321 aircraft and cannot be installed on the A320/A321 NEO fleet or on SX-DGC, SX-DGD and SX-DGE." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Hard limit worth flagging to any power-chair user: AEGEAN refuses wheelchairs with spillable wet-cell batteries outright. Contradiction to re-check with the airline: the traveller-facing Accessible travel guide says a chair \"should fold/bend and be equipped with non-spillable battery\", while the deeper PRM handling page explicitly accepts lithium-ion chairs (battery removed, carried in cabin, up to 300 Wh, or two up to 160 Wh each). Second contradiction: airport arrival time is given as 120 minutes on the passenger-facing pages but 60 minutes in the internal handling rules on the extra-details page. The same policy is stated to apply to Olympic Air-operated flights. en.aegeanair.com returns HTTP 403 to a direct fetch; all pages were read through a reader proxy.", "searched_urls": [ "https://en.aegeanair.com/", "https://en.aegeanair.com/accessible-travel/", "https://en.aegeanair.com/travel-info/travelling-with-aegean/special-assistance/", "https://en.aegeanair.com/travel-info/travelling-with-aegean/special-assistance/traveling-with-people-with-special-needs/", "https://en.aegeanair.com/travel-info/travelling-with-aegean/special-assistance/traveling-with-people-with-special-needs/extra-details/", "https://en.aegeanair.com/contact/", "https://en.aegeanair.com/conditions-notices/", "https://en.aegeanair.com/travel-info/travelling-with-aegean/baggage/special-baggage/" ] } }, { "schema_version": "1.1", "slug": "aer-lingus", "name": "Aer Lingus", "iata_code": "EI", "icao_code": "EIN", "country": "Ireland", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aerlingus.com", "sources": [ { "id": "s1", "title": "Disability Assistance", "url": "https://www.aerlingus.com/support/special-assistance/disability-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Assistance", "url": "https://www.aerlingus.com/support/special-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact us", "url": "https://www.aerlingus.com/support/customer-care/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Guide To Dangerous Goods (PDF) — header dated \"January 2026\", footer \"Revision 5, 14/04/2026\"", "url": "https://www.aerlingus.com/media/pdfs/guide-to-dangerous-goods.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Aer Lingus Accessibility Plan 2026 (Canada ATPRR) (PDF)", "url": "https://www.aerlingus.com/media/pdfs/Aer-Lingus-Accessibility-Plan-2026.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special assistance / mobility device request form", "url": "https://www.aerlingus.com/app/support/forms/special-assistance-form", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Accessibility Officer / accessibility plan line — (516) 622-4228", "number": "+1 516 622 4228", "hours": "24 hours, 7 days", "region": "US", "src": [ "s5" ] }, { "label": "Accessibility Officer toll free (North America) — (877) 351-6882", "number": "+1 877 351 6882", "region": "US", "src": [ "s5" ] }, { "label": "Ireland — contact centre, printed as (01) 761 7834 (use for special assistance requests inside 3 business days of departure)", "number": "+353 1 761 7834", "region": "IE", "src": [ "s2", "s3" ] }, { "label": "United Kingdom — contact centre", "number": "+44 333 004 5000", "region": "GB", "src": [ "s3" ] }, { "label": "USA — Aer Lingus contact centre; aerlingus.com lists the same number under “USA” and “Barbados”", "number": "+1 516 622 4222", "region": "US", "src": [ "s3" ] }, { "label": "Canada — contact centre", "number": "+1 800 474 7424", "region": "CA", "src": [ "s3" ] }, { "label": "Barbados — Aer Lingus lists its USA contact centre number (+1 516 622 4222) for Barbados as well", "number": "+1 516 622 4222", "region": "BB", "src": [ "s3" ] }, { "label": "Australia — contact centre (site prints '+ 0061 2 8349 9876')", "number": "+61 2 8349 9876", "region": "AU", "src": [ "s3" ] }, { "label": "Austria — contact centre", "number": "+43 12 06 09 26 75", "region": "AT", "src": [ "s3" ] }, { "label": "Belgium — contact centre", "number": "+32 25 85 52 43", "region": "BE", "src": [ "s3" ] }, { "label": "France — contact centre", "number": "+33 18 69 95 728", "region": "FR", "src": [ "s3" ] }, { "label": "Germany — contact centre (freephone)", "number": "+49 800 7244574", "region": "DE", "src": [ "s3" ] }, { "label": "Italy — contact centre", "number": "+39 06 89 38 65 02", "region": "IT", "src": [ "s3" ] }, { "label": "Luxembourg — contact centre (site prints '+35 23 42 08 09 055')", "number": "+35 23 42 08 09 055", "region": "LU", "src": [ "s3" ] }, { "label": "Netherlands — contact centre", "number": "+31 707006106", "region": "NL", "src": [ "s3" ] }, { "label": "Portugal — contact centre", "number": "+351 21 3665399", "region": "PT", "src": [ "s3" ] }, { "label": "Spain — contact centre / customer services", "number": "+34 918 362265", "region": "ES", "src": [ "s3" ] }, { "label": "Switzerland — contact centre", "number": "+41 44 52 46 766", "region": "CH", "src": [ "s3" ] } ], "email": [ { "label": "Accessibility Officer (accessibility plan, feedback, alternate formats)", "address": "cta.accessibility@aerlingus.com", "src": [ "s5" ] } ], "web_form": [ { "label": "Special assistance / own mobility device declaration form (use at least 48 h before departure)", "url": "https://www.aerlingus.com/app/support/forms/special-assistance-form", "src": [ "s1", "s2" ] }, { "label": "Baggage claim form — used to claim for damage to a mobility device", "url": "https://www.aerlingus.com/app/support/forms/baggage-claim-form", "src": [ "s1" ] } ], "relay": [ { "label": "Deaf or hard of hearing customers", "detail": "Aer Lingus publishes no TTY/text-relay line of its own; it asks deaf or hearing-impaired customers to send a special assistance request online at least 48 hours before travel and to tell airport staff/cabin crew their preferred method of communication.", "src": [ "s1" ] }, { "label": "US DOT Disability Hotline (printed by Aer Lingus, not an Aer Lingus line)", "detail": "For time-sensitive, disability-related air travel problems Aer Lingus directs US residents to 1-800-778-4838 (voice) or 1-800-455-9880 (TTY), 07:00–17:00 EST Mon–Fri.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "Disability Assistance (mobility devices, dimensions, batteries)", "url": "https://www.aerlingus.com/support/special-assistance/disability-assistance/", "src": [ "s1" ] }, { "label": "Special Assistance hub", "url": "https://www.aerlingus.com/support/special-assistance/", "src": [ "s2" ] }, { "label": "Guide To Dangerous Goods, January 2026 (Rev 5, 14/04/2026) — battery rules", "url": "https://www.aerlingus.com/media/pdfs/guide-to-dangerous-goods.pdf", "src": [ "s4" ] }, { "label": "Aer Lingus Accessibility Plan 2026", "url": "https://www.aerlingus.com/media/pdfs/Aer-Lingus-Accessibility-Plan-2026.pdf", "src": [ "s5" ] } ], "notes": "The country phone numbers are Aer Lingus's general contact-centre lines; the Special Assistance page directs customers to call them for assistance requests made within three business days of departure. The only accessibility-specific channels Aer Lingus publishes are the Accessibility Officer email/phone in its Canada accessibility plan and the online special assistance form." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Request mobility or special assistance (at least 48 hours before departure)\". Aer Lingus also states you must advise it at least 48 hours before departure if travelling with a battery-operated wheelchair or other mobility device, and requires advance notice for any device heavier than 120 kg.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Online special assistance / mobility device form at least 48 h before departure; call the contact centre for requests within 3 business days of departure", "detail": "\"Request assistance online no later than 48 hours before flight departure\" via the special assistance form (which also declares your own mobility device). \"Book assistance via phone within 3 business days of departure — Please call us for any requests within three business days of your flight departure.\"", "src": [ "s1", "s2", "s6" ] }, "fee_charged": { "value": false, "detail": "\"Disabled passengers and passengers with reduced mobility can travel with up to two pieces of mobility equipment at no charge.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to two pieces of mobility equipment at no charge. On Aer Lingus Regional flights operated by Emerald Airlines only 1 electric mobility device can be accommodated, and there is a limit on the number of walkers/rollators because of the small hold.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Passengers with a disability or reduced mobility may travel with up to two pieces of mobility equipment at no charge; Aer Lingus accepts wheelchairs and other mobility aids at all of its airports, including devices over 120 kg with advance notice.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Aer Lingus's disability page says a battery-operated wheelchair or other mobility device \"will need to check it in\" for the hold, and says nothing about stowing a folding manual chair in the cabin. It does allow a removable headrest that makes the chair too tall to be taken into the cabin separately.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Aer Lingus says assistance covers helping you \"collect your baggage and mobility devices\" but does not state whether a checked chair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No maximum published for mainline. \"We accept wheelchairs and other mobility aids weighing over 120kg (or where the heaviest individual part weighs more than 120kg) at all of our airports\", but advance notice is required for any device heavier than 120 kg so lifting equipment is available.", "src": [] }, "max_dimensions": { "height_cm": 108, "width_cm": 56, "length_cm": 118, "detail": "Explicit maximum wheelchair size: \"We can accommodate the following maximum dimensions for wheelchairs and mobility aids.\" Published table: Airbus A330 L140 x W85 x H155 cm (51.1\" x 33.5\" x 61\"); Airbus A320 & A321neo L140 x W85 x H108 cm (51.1\" x 33.5\" x 42.5\"); ATR (Aer Lingus Regional, Emerald Airlines) L118 x W56 x H150 cm (46.4\" x 22\" x 59\"). The smallest figure in each axis is shown here. A removable headrest may be taken into the cabin separately if it makes the chair too tall.", "src": [ "s1" ], "basis": "max_device" }, "notes": "Canes, walkers, rollators, crutches and prosthetics need no advance notice; walkers and rollators go in the hold, and Emerald-operated flights limit how many can be carried.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Aer Lingus states a battery-operated wheelchair or mobility device \"will need to check it in\" for the hold and gives no in-cabin stowage size for a folding manual chair; the only cabin allowance it names is a removable headrest taken into the cabin separately.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted on mainline only, and the Guide To Dangerous Goods (Jan 2026) marks \"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium-ion batteries\" as requiring the approval of the operator and the pilot-in-command to be informed. \"Wet cell batteries CANNOT be accepted for travel on Aer Lingus Regional flights operated by Emerald Airlines.\" A removable wet battery must be boxed in rigid, leak-proof packaging impervious to battery fluid with enough absorbent material for the total liquid contents.", "src": [ "s1", "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted subject to operator approval. Guide To Dangerous Goods (Jan 2026): \"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries\" — permitted as checked baggage, operator approval required and the pilot-in-command must be informed. Terminals must be protected from short circuit (e.g. enclosed in a battery container), the battery securely attached and the circuits isolated.", "src": [ "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted subject to operator approval. Guide To Dangerous Goods (Jan 2026) lists two lithium entries: mobility aids \"with spillable batteries or with lithium-ion batteries\" (checked baggage, operator approval, pilot-in-command informed), and mobility aids \"with Lithium-ion batteries where the battery is specifically designed to be removed, the battery must be carried in the cabin\" (carry-on, not checked; operator approval; pilot-in-command informed).", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Aer Lingus states the opposite of a cap: \"Where an Electric Mobility Aid is designed to NOT allow the battery(ies) to be removed, there is NO LIMIT to the WH Rating for the installed battery(ies)\" (Guide To Dangerous Goods, January 2026, Rev 5). The 300 Wh / 160 Wh figures elsewhere in that guide are spare-battery limits.", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published as a number. Where the lithium-ion battery \"is specifically designed to be removed, the battery must be carried in the cabin\", but Aer Lingus sets no watt-hour ceiling for that removed battery itself — its 300 Wh / 160 Wh figures are spare-battery limits.", "src": [ "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Mobility aids: \"A passenger may carry a maximum of one spare lithium-ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh.\" Spares travel in the cabin. Spare spillable (wet) batteries are refused: \"We do not accept spare spillable batteries.\"", "src": [ "s4", "s1" ] }, "spares_allowed": { "value": 2, "detail": "Two is the maximum, and only at the lower rating: \"a maximum of one spare lithium-ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh\" (mobility aids), carried in the cabin. No spare spillable (wet) batteries are accepted. For portable electronic devices the guide separately allows two spares.", "src": [ "s4", "s1" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the battery. Lithium-ion \"where the battery is specifically designed to be removed, the battery must be carried in the cabin\"; where the aid is designed so the battery cannot be removed it stays installed. Non-spillable batteries stay securely attached. A removable wet cell must be removed and boxed in rigid leak-proof packaging; otherwise it stays attached and upright with the power disconnected.", "src": [ "s1", "s4" ] }, "terminals": { "value": true, "detail": "Battery terminals must be protected from short circuits, e.g. by being enclosed in a battery container, with the battery securely attached to the chair and the electrical circuits isolated against inadvertent operation. Wet batteries must have the power disconnected; spillable-battery packaging must be marked 'BATTERY WET WITH WHEELCHAIR', marked 'Corrosive (Class 8)' and carry 'this way up' orientation labels.", "src": [ "s1", "s4" ] }, "documentation": { "value": true, "detail": "You must tell Aer Lingus (via the mobility device form, ≥48 h ahead) the device type, weight, dimensions, whether it is battery operated and whether the battery is removable, how it should be immobilised (keyed ignition, switch, airsafe connector, other) and whether it is suitable for high-altitude transport. Carry the dimensions, weight and battery details with you — you will be asked to verify them at the airport.", "src": [ "s1", "s6" ] } }, "allowed": { "value": "conditional", "detail": "Battery-operated wheelchairs and mobility devices are checked into the hold and require the operator's approval (Guide To Dangerous Goods, Jan 2026), with at least 48 hours' notice. ROUTE EXCLUSION: on Aer Lingus Regional flights operated by Emerald Airlines (flight numbers 3000–3999) only 1 electric mobility device is carried, up to 128 kg, wet-cell batteries \"CANNOT be accepted\", and the ATR hold limits are L118 x W56 x H150 cm.", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": 128, "detail": "Binding smallest figure: on Aer Lingus Regional flights operated by Emerald Airlines only 1 electric mobility device is accepted, up to a maximum weight of 128 kg. On mainline flights there is no published maximum — devices over 120 kg (or with a heaviest part over 120 kg) are accepted at all airports but need advance notice for lifting equipment.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 108, "width_cm": 56, "length_cm": 118, "detail": "Same explicit maximum-size table as for manual chairs — it covers \"wheelchairs and mobility aids\": A330 L140 x W85 x H155 cm; A320 & A321neo L140 x W85 x H108 cm; ATR (Emerald Airlines) L118 x W56 x H150 cm. The smallest figure in each axis is shown here.", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published. Aer Lingus states battery-operated devices are checked in and carried in the hold, but does not say whether they are returned at the aircraft door.", "src": [] }, "notes": "Emerald Airlines-operated Aer Lingus Regional flights (flight numbers 3000–3999) carry at most one electric mobility device, max 128 kg, no wet-cell batteries and no on-board wheelchair." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All aircraft in our Airbus fleet (A330, A321, and A320) are equipped with on-board wheelchairs.\" There is no on-board wheelchair on Aer Lingus Regional flights operated by Emerald Airlines (ATR-72).", "src": [ "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "The seat-accessibility table marks A320, A320neo and A330-200 as having an on-board wheelchair-accessible lavatory, and A321neo and A330-300 as not accessible (aisle chair reaches the restroom entrance only). Elsewhere the same page states \"On-board toilets are not wheelchair accessible, however the on-board aisle chair provides accessibility to the toilets\" — the page contradicts itself.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Assistance covers boarding and getting seated, and Aer Lingus notifies airports if you request a \"carry-on service\", \"designed for passengers who are completely immobile and unable to make their way to their seat unaided. Passengers must be capable of sitting upright in their seat.\" You must travel with an accompanying person if you need help lifting yourself in or out of your seat.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "Published per-aircraft table of movable armrests: A320/A320neo economy movable except exit and bulkhead rows; A321neo business 2CH, 4CH, 6CH; A330-300 business 1AG, 2DH, 3AG, 4DH, 5AG, 6DH, 7ADGK; A330-200 business 2AGH, 3D, 4AGH, 5D, 6AGH; ATR-72 fixed in front row only. Reduced-mobility passengers may not sit in an exit row but may sit at a bulkhead. Movable aisle armrests may need crew assistance.", "src": [ "s1" ] } }, "damage_liability": { "value": "Repair/replacement help, loaner device and an online claim; no monetary limit published", "detail": "If your device is mishandled Aer Lingus says: speak to an Aer Lingus Complaints Resolution Officer at the airport; it will try to provide the most suitable loaner mobility device while yours is repaired or replaced; it can help find repair services (keep receipts); and you can claim for the cost of damage via the online baggage claim form. Passengers on US flights who buy a more expensive Aer Lingus flight because their preferred flight will not fit their device may be refunded the fare difference. No liability cap or Montreal Convention figure is published.", "src": [ "s1" ] }, "aircraft_hold_note": "Maximum accepted wheelchair/mobility aid dimensions by aircraft: Airbus A330 L140 x W85 x H155 cm (51.1\" x 33.5\" x 61\"); Airbus A320 & A321neo L140 x W85 x H108 cm (51.1\" x 33.5\" x 42.5\"); ATR (Aer Lingus Regional operated by Emerald Airlines) L118 x W56 x H150 cm (46.4\" x 22\" x 59\"). The A320/A321neo height limit of 108 cm and the ATR width limit of 56 cm are the tightest constraints on the network. Emerald ATR flights also cap electric devices at one per flight and 128 kg and refuse wet-cell batteries." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "CORRECTION (2026-07-29): an earlier version of this record dated the \"Guide to Dangerous Goods\" PDF to January 2015 and said it gave no watt-hour rule for mobility aids. Both were wrong. The PDF was re-downloaded and read: its running header is \"Guide To Dangerous Goods January 2026\" and its running footer is \"Revision 5, 14/04/2026\" (PDF metadata: created 27/04/2026, modified 27/05/2026, 4 pages, marked \"Aer Lingus - Confidential\"). It carries three mobility-aid rows plus a standalone statement: (a) aids with non-spillable wet, NiMH or dry batteries - checked baggage, operator approval, pilot-in-command informed; (b) aids with spillable or lithium-ion batteries - same; (c) aids \"with Lithium-ion batteries where the battery is specifically designed to be removed, the battery must be carried in the cabin. A passenger may carry a maximum of one spare lithium-ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh\" (carry-on yes, checked no); and (d) \"Where an Electric Mobility Aid is designed to NOT allow the battery(ies) to be removed, there is NO LIMIT to the WH Rating for the installed battery(ies).\" So the 300/160 Wh numbers are SPARE limits; there is no published Wh ceiling for the aid's own battery, installed or removed. The 100/160 Wh figures elsewhere in the guide are for portable electronic devices. Aer Lingus also publishes an explicit \"maximum dimensions for wheelchairs and mobility aids\" table (basis max_device, not a hold-door aperture) and a per-aircraft movable-armrest table. Aer Lingus Regional flights operated by Emerald Airlines (flight numbers 3000-3999) are materially stricter: one electric device only, 128 kg max, NO wet-cell batteries, no on-board wheelchair, ATR limits L118 x W56 x H150 cm. The disability page contradicts itself on accessible lavatories (aircraft-table footnote 1 says A320/A320neo/A330-200 have a wheelchair-accessible lavatory; the body text says on-board toilets are not wheelchair accessible). The /prepare/bags/restricted-items/ page is behind a bot wall from every route tried. Aer Lingus has Complaints Resolution Officers at airports and a Canada-plan Accessibility Officer (cta.accessibility@aerlingus.com, +1 516 622 4228 24/7, toll free +1 877 351 6882) but no dedicated European accessibility phone line.", "searched_urls": [ "https://www.aerlingus.com/support/special-assistance/disability-assistance/", "https://www.aerlingus.com/support/special-assistance/", "https://www.aerlingus.com/support/customer-care/contact-us/", "https://www.aerlingus.com/prepare/bags/restricted-items/", "https://www.aerlingus.com/prepare/bags/carry-on-baggage/", "https://www.aerlingus.com/media/pdfs/guide-to-dangerous-goods.pdf", "https://www.aerlingus.com/media/pdfs/Guide_to_Dangerous_Goods.pdf", "https://www.aerlingus.com/media/pdfs/Aer-Lingus-Accessibility-Plan-2026.pdf", "https://www.aerlingus.com/media/pdfs/508_Airline_Passengers_with_Disabilities_Bill_of_Rights_07132022_ADA.pdf", "https://www.aerlingus.com/app/support/forms/special-assistance-form", "https://www.aerlingus.com/app/support/forms/baggage-claim-form" ] } }, { "schema_version": "1.1", "slug": "aero-mongolia", "name": "Aero Mongolia", "iata_code": "M0", "icao_code": "MNG", "country": "Mongolia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aeromongolia.mn/", "sources": [ { "id": "s1", "title": "Contact us — reservation telephone number and email addresses", "url": "https://www.aeromongolia.com/en/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage & DGR — dangerous goods notice (definition plus two infographic images, no text rules)", "url": "https://www.aeromongolia.com/en/baggage-dgr", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "About us — fleet and company history", "url": "https://www.aeromongolia.com/en/about-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Conditions of Carriage (English) — Article 5 Passengers with Reduced Mobility, Article 9(e) Special Assistance, Article 10 Baggage, Article 12 Dangerous Goods, Article 17 Responsibility of the Carrier", "url": "https://www.aeromongolia.mn/en/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Тээвэрлэлтийн ерөнхий нөхцөл (Mongolian conditions of carriage) — same text as the English version", "url": "https://www.aeromongolia.mn/mn/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Mongolia — ticket reservation / call centre (the only number Aero Mongolia publishes)", "number": "+976 7010 3030", "hours": null, "region": "MN", "src": [ "s1" ] } ], "email": [ { "label": "Call centre / reservations", "address": "callcenter@aeromongolia.com", "src": [ "s1" ] }, { "label": "Commercial department (bookings and partnerships)", "address": "commer@aeromongolia.com", "src": [ "s1" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "General Conditions of Carriage (English) — Art. 5 PRM, Art. 9(e) Special Assistance", "url": "https://www.aeromongolia.mn/en/conditions-of-carriage", "src": [ "s4" ] }, { "label": "Тээвэрлэлтийн ерөнхий нөхцөл (Mongolian conditions of carriage)", "url": "https://www.aeromongolia.mn/mn/conditions-of-carriage", "src": [ "s5" ] } ], "notes": "There is no accessibility desk, no special-assistance email and no assistance-request form. The single reservations number and the two mailboxes above are the whole of Aero Mongolia's published contact list, and the Conditions of Carriage tell the passenger to agree assistance with the airline when buying the ticket without naming any other channel. The 'Baggage & DGR' page is not listed as a policy page because it contains no wheelchair or battery rules — only a one-sentence definition of dangerous goods and two unreadable infographic images." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. Conditions of Carriage Art. 9(e): transportation of \"other passengers in need of special assistance shall be agreed in advance with the air carrier\", and passengers \"will be notified and agreed with the airline that they may need some special assistance when purchasing tickets\". No number of hours or days is given anywhere on the site.", "src": [ "s4" ] }, "how_to_request": { "value": "Agree the assistance with Aero Mongolia in advance, at the time you buy the ticket — by the reservations line +976 7010 3030 or callcenter@aeromongolia.com; there is no assistance form or assistance desk.", "detail": "Conditions of Carriage Art. 9(e): carriage of \"unaccompanied minors, incapacitated persons, pregnant women, the sick or other passengers in need of special assistance shall be agreed in advance with the air carrier… The air carrier shall not refuse to carry the passengers who require such special assistance.\" Art. 5 adds that carriage of persons with physical or mental disabilities \"may require prior arrangements with the Company\". The only channels published are the reservations phone and email.", "src": [ "s4", "s1" ] }, "fee_charged": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "manual": { "allowed": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ], "basis": null }, "notes": "Aero Mongolia publishes a 20 kg general checked-baggage allowance (Conditions of Carriage Art. 10) but says nothing about whether a wheelchair counts against it, is carried free, or is returned at the aircraft door.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ], "basis": "cabin_stowage" } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "non_spillable": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "lithium_ion": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. Aero Mongolia's only dangerous-goods text is Conditions of Carriage Art. 10(g) and Art. 12, which defer to \"the current edition of the IATA Dangerous Goods Regulations (DGR)\" and give no watt-hour figure; the Baggage & DGR page is a one-sentence definition plus two infographic images.", "src": [ "s4", "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. No removed-battery watt-hour figure appears in the Conditions of Carriage or on the Baggage & DGR page.", "src": [ "s4", "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. Conditions of Carriage Art. 10(g) says only that \"spare lithium batteries, etc.\" are \"only allowed in hand/carry-on luggage\", per the IATA DGR — a general passenger rule with no watt-hour cap and no wheelchair-battery provision.", "src": [ "s4" ] }, "spares_allowed": { "value": null, "detail": "Not published. Conditions of Carriage Art. 10(g) restricts spare lithium batteries to carry-on baggage but states no permitted number, and says nothing about wheelchair spares.", "src": [ "s4" ] }, "removal_required": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "terminals": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "documentation": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] } }, "allowed": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "notes": "No powered-wheelchair rules of any kind. The only lithium statement on the site is a general one in Conditions of Carriage Art. 10(g): \"e-cigarettes, spare lithium batteries, etc. only allowed in hand/carry-on luggage\", with handling \"required [by] the current edition of the IATA Dangerous Goods Regulations (DGR)\". That is a general passenger-electronics rule, not a wheelchair-battery rule, so no watt-hour, spare-count or removal value has been recorded from it." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "transfer_assistance": { "value": null, "detail": "Not published. Aero Mongolia's Conditions of Carriage (Articles 5 and 9) address passengers with reduced mobility only in general terms and say nothing about wheelchairs or mobility aids; no other page on the site mentions them.", "src": [ "s4" ] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead policy is published. The only seating rule Aero Mongolia states that touches disability is in the booking engine's exit-row conditions, which exclude any passenger who would \"require special handling or the use of a mobility aid or medical device\" — see research.notes; it is served from the airline's CMS inside the seat-map step rather than from a citable page.", "src": [] } }, "damage_liability": { "value": "Montreal/Warsaw Convention limits only; damage to checked baggage is compensated by WEIGHT, not by value — no mobility-aid exception is published.", "detail": "Conditions of Carriage Art. 17(b)(4): for damage to part of the checked baggage the carrier's responsibility \"is a weight-based apportionment regardless of the value of the checked baggage portion or contents\"; Art. 17(a) applies the Convention's liability limits; Art. 17(b)(1) disclaims liability for carry-on baggage absent carrier negligence. Art. 18: damage must be notified in writing within 7 days of receipt, delay within 21 days, and suit within 2 years. Nothing raises the limit for wheelchairs.", "src": [ "s4" ] }, "aircraft_hold_note": "Fleet per Aero Mongolia's own About us page (source s3): two Embraer ERJ145LR regional jets on domestic routes and an Airbus A319 on international routes, plus an A320 announced for 2023. No hold-door aperture, hold dimensions or maximum mobility-aid size is published for any of them. The ERJ145's small hold is the obvious constraint on a domestic sector, but Aero Mongolia states nothing about it." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en, mn", "notes": "STATUS CORRECTED from no_public_policy to partial. Aero Mongolia does publish a General Conditions of Carriage, in English at /en/conditions-of-carriage and in Mongolian at /mn/conditions-of-carriage. An earlier pass recorded those URLs as empty pages; they are not — the site is a Prismic-backed single-page app and the document only appears after the client-side render completes (fetched here with scripts/fetch_page.py --render 30, and cross-checked against the airline's own CMS API at aeromongolia.cdn.prismic.io, which holds the same document in en-us, mn-mn and ja-jp). What the document actually gives a wheelchair user is thin but real: Art. 5(a)(2) 'Passengers with Reduced Mobility (PRM)' defines PRM (citing IATA AHM176 / ISAGO PAB-1.6.5) and warns that 'the acceptance for transportation of sick, disabled and handicapped passengers are restricted in the interest of their own safety and that of other passengers'; Art. 9(e) requires special assistance to be 'agreed in advance with the air carrier' at the time of purchase and then states 'the air carrier shall not refuse to carry the passengers who require such special assistance' — which sits awkwardly against Art. 5 and against Art. 9(a)(3), which lets the airline refuse a passenger whose 'behavior, age or mental or physical condition' means 'special treatment of the Company is required'. A human should ask Aero Mongolia which of those clauses governs. There is still NOTHING on wheelchairs as such: no acceptance rule for manual or powered chairs, no watt-hour figure, no battery-removal or terminal rule, no size or weight limit, no gate delivery, no aisle chair, no fee statement. The only lithium sentence is the general Art. 10(g) one ('spare lithium batteries, etc. only allowed in hand/carry-on luggage', per the IATA DGR). Guide dogs are covered (Art. 13(a): permitted, on the cabin floor, restrained by harness to the owner's seat belt, not in a row adjacent to an emergency exit, maximum one dog per aircraft). Liability is Convention-only and, for damaged checked baggage, apportioned BY WEIGHT regardless of value (Art. 17(b)(4)) — the worst possible basis for an expensive power chair. The booking engine's seat-map text (Aero Mongolia's own CMS content, exposed in the 'extras' document) bars anyone who would 'require special handling or the use of a mobility aid or medical device' from an emergency-exit seat; it is not on a citable page so it is recorded here rather than as a sourced fact. DOCUMENT CLASSES CHECKED: conditions of carriage (EN + MN, both render, read in full); dangerous-goods / restricted-items page (/en/baggage-dgr and /mn/baggage-dgr — one sentence defining dangerous goods plus two infographic images, no text rules); baggage rules (only inside the CoC); FAQ (none exists); home-language site (all Mongolian pages); the airline's complete CMS inventory (85 documents across en-us, mn-mn, ja-jp and zh-cn enumerated via aeromongolia.cdn.prismic.io/api/v2 and grepped for wheelchair / mobility / disability / PRM / WCHR in Latin and Cyrillic — the four hits above are the only ones in the entire site); contact page; about us; ADM policy; privacy policy. There is no special-assistance page, no accessibility page and no US/EU disability-rights page. Still no third-party source used: search results describing a '48-hour notice' and a '180-minute check-in' for Aero Mongolia trace back to OTAs and ticket agents, never to the carrier. A wheelchair user must still get a written commitment from +976 7010 3030 / callcenter@aeromongolia.com before travelling.", "searched_urls": [ "https://www.aeromongolia.mn/", "https://www.aeromongolia.mn/en/conditions-of-carriage", "https://www.aeromongolia.mn/mn/conditions-of-carriage", "https://www.aeromongolia.com/en", "https://www.aeromongolia.com/en/contact-us", "https://www.aeromongolia.com/en/baggage-dgr", "https://www.aeromongolia.com/en/about-us", "https://www.aeromongolia.com/en/special-assistance", "https://www.aeromongolia.com/en/accessibility", "https://www.aeromongolia.com/en/conditions-of-carriage", "https://www.aeromongolia.com/en/faq", "https://www.aeromongolia.com/en/services", "https://www.aeromongolia.com/mn", "https://www.aeromongolia.com/mn/baggage-dgr", "https://www.aeromongolia.mn/mn/baggage-dgr", "https://aeromongolia.cdn.prismic.io/api/v2", "https://aeromongolia.cdn.prismic.io/api/v2/documents/search?ref=akTsWhEAACoAoyzz&pageSize=100&lang=*", "https://web.archive.org/cdx/search/cdx?url=aeromongolia.com&matchType=domain&fl=original&collapse=urlkey" ] } }, { "schema_version": "1.1", "slug": "aero-republica", "name": "Aero Republica", "iata_code": "P5", "icao_code": "RPB", "country": "Colombia", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.wingo.com/en", "sources": [ { "id": "s1", "title": "Travel Assistance for Passengers with Special Needs — wheelchair users, own wheelchair and electric wheelchairs", "url": "https://www.wingo.com/en/help-center/policies/passengers-with-special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Pasajeros con necesidades especiales (Spanish original of the special-needs policy)", "url": "https://www.wingo.com/centro-de-ayuda/politicas/pasajeros-con-necesidades-especiales", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage — restrictions and limitations (lithium battery rules)", "url": "https://www.wingo.com/en/help-center/baggage/restrictions-and-Limitations", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact us — call centre numbers by country and the Violeta WhatsApp channel", "url": "https://www.wingo.com/en/help-center/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contrato de Transporte Aéreo de Pasajeros y Equipaje en Colombia — AeroRepública operando bajo la marca Wingo (PDF)", "url": "https://storage.googleapis.com/gcp-wingo-pro-public/docs/contrato-transporte.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Colombia — Bogotá / call centre", "number": "+57 601 3078133", "hours": null, "region": "CO", "src": [ "s4" ] }, { "label": "Aruba — Wingo (Aero República) publishes its Bogotá call centre, a Colombian (+57) number, as the Aruba contact", "number": "+57 601 3078133", "hours": null, "region": "AW", "src": [ "s4" ] }, { "label": "Mexico — Ciudad de México", "number": "+52 55 4161 1169", "hours": null, "region": "MX", "src": [ "s4" ] }, { "label": "Curaçao — call centre", "number": "+599 9 788 9930", "hours": null, "region": "CW", "src": [ "s4" ] }, { "label": "United States — call centre", "number": "+1 321 445 5799", "hours": null, "region": "US", "src": [ "s4" ] }, { "label": "Guatemala — call centre", "number": "+502 2300 2767", "hours": null, "region": "GT", "src": [ "s4" ] }, { "label": "Panama — call centre", "number": "+507 833 9589", "hours": null, "region": "PA", "src": [ "s4" ] }, { "label": "Dominican Republic — call centre", "number": "+1 829 954 8311", "hours": null, "region": "DO", "src": [ "s4" ] }, { "label": "Venezuela — call centre", "number": "+58 212 720 1290", "hours": null, "region": "VE", "src": [ "s4" ] }, { "label": "Costa Rica — call centre", "number": "+506 4102 3315", "hours": null, "region": "CR", "src": [ "s4" ] }, { "label": "Peru — call centre", "number": "+51 1 642 9887", "hours": null, "region": "PE", "src": [ "s4" ] }, { "label": "Jamaica — call centre", "number": "+1 876 728 7009", "hours": null, "region": "JM", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Contact form — requests, complaints and claims (15 business-day response)", "url": "https://wingosd.atlassian.net/servicedesk/customer/portal/3", "src": [ "s4" ] } ], "relay": [ { "label": "WhatsApp — 'Violeta' assistant, the channel Wingo names for special needs", "detail": "Write the phrase 'Special Needs' / 'Necesidades especiales' to +57 320 333 7099 (https://api.whatsapp.com/send/?phone=573203337099). Wingo requires the wheelchair service, travel with your own wheelchair, and an electric wheelchair all to be confirmed here or via the call centre at least 48 h before departure.", "src": [ "s1", "s2", "s4" ] } ], "policy_pages": [ { "label": "Passengers with special needs (wheelchairs)", "url": "https://www.wingo.com/en/help-center/policies/passengers-with-special-needs", "src": [ "s1" ] }, { "label": "Baggage restrictions and limitations (lithium batteries)", "url": "https://www.wingo.com/en/help-center/baggage/restrictions-and-Limitations", "src": [ "s3" ] }, { "label": "Contract of carriage (PDF, Spanish) — baggage liability limits", "url": "https://storage.googleapis.com/gcp-wingo-pro-public/docs/contrato-transporte.pdf", "src": [ "s5" ] } ], "notes": "Wingo publishes no dedicated accessibility phone line or email address — the numbers above are the general call centre, and the airline's named special-needs channel is the 'Violeta' WhatsApp assistant. Check-in deadlines are longer for wheelchair users: 2 h domestic and 3 h international with the wheelchair service, and 2 h 30 domestic / 3 h 30 international if you travel with an electric or battery-powered wheelchair. Wingo does not provide assistance for connecting flights, and the service ends at the airport exit (it does not cover the car park)." }, "policy": { "notice_hours": { "value": 48, "detail": "'It is mandatory to verify and confirm, up to 48 hours before your flight, that the service has been added and is suitable for your needs' — via the Violeta WhatsApp channel or the call centre. 'If you request a wheelchair service after this deadline, it cannot be added due to availability and capacity.' Travelling with your own wheelchair, and with an electric or battery-powered wheelchair, must likewise be registered in the booking up to 48 hours before departure. An extra adjacent seat must be bought at least 72 hours ahead.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Include the request when booking on wingo.com, then confirm it at least 48 h before departure through the 'Violeta' WhatsApp channel (write 'Special Needs') or the call centre", "detail": "'For us it is essential that from the moment of your purchase through our website www.wingo.com, include your specific needs or request for wheelchair assistance. It is mandatory to verify and confirm, up to 48 hours before your flight, that the service has been added ... by contacting Violeta via WhatsApp (use the phrase \"Special Needs\") or by calling the Call Center.' At the airport, wheelchair users check in at the counter using the fast lane and are given a wristband recording their details and condition.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "'Travelers requiring special assistance may travel with up to 2 items related to their disability: cane, crutch, bathroom wheelchair, regular wheelchair, at no extra cost.' A motorised or electric wheelchair 'can be transported as checked baggage at no cost'; a manual chair too large for the cabin 'will be taken from the boarding gate to the aircraft hold at no cost'. Extra luggage that is not an assistive device is charged as normal.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "'Travelers requiring special assistance may travel with up to 2 items related to their disability: cane, crutch, bathroom wheelchair, regular wheelchair, at no extra cost.'", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "'If you travel with a conventional (manual) wheelchair, you may carry it as hand luggage, provided it can be stored in the overhead compartments or the aircraft closet; otherwise, it must be checked as baggage and will be taken from the boarding gate to the aircraft hold at no cost.' The need to travel with your own chair must be registered in the booking 48 h ahead.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": true, "detail": "'If you travel with a conventional (manual) wheelchair, you may carry it as hand luggage, provided it can be stored in the overhead compartments or the aircraft closet.' Note that if you use the airport wheelchair service you may carry only one personal item, and any paid carry-on is sent to the hold at no extra cost.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": false, "detail": "'If the wheelchair does not meet the size requirements to be stored in the overhead compartments or the aircraft closet, it will be delivered to you at the baggage claim area.' On arrival 'an agent will assist you in exiting and collecting your luggage after all other passengers have left the aircraft' and will take you to baggage claim and then the airport exit. Wingo describes no return of the chair at the aircraft door.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Wingo sets no weight limit for a checked wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published as a number. Wingo's only stated test is whether the folded chair fits in the overhead compartments or the aircraft closet; anything larger goes in the hold and comes back at baggage reclaim.", "src": [ "s1" ], "basis": null }, "notes": "Canes and crutches up to 1.80 m may be carried in the cabin; anything longer, and all walkers, must travel in the hold. Wingo suggests walker users request the wheelchair service instead to avoid problems at boarding. The contract of carriage gives passengers needing special assistance or travelling in a wheelchair first priority for seats when a flight is oversold.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published as a number — Wingo says only that a manual chair may travel in the cabin if 'it can be stored in the overhead compartments or the aircraft closet'. The one cabin dimension Wingo does publish is for walking aids: 'If you travel with a cane or crutches, the maximum size allowed to carry them in the cabin is 1.80 meters.'", "src": [ "s1", "s2" ], "basis": "cabin_stowage" } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "'If traveling with a wheelchair powered by batteries containing liquids or acids, you may only carry it in the aircraft hold at no additional cost, and the commander must be notified of the presence of this material.'", "src": [ "s1", "s2" ] }, "non_spillable": { "value": null, "detail": "Not published. Wingo gives no separate rule for gel, AGM, sealed lead-acid or dry-cell wheelchair batteries; its only general instruction is that the batteries must be removed from the chair, packed in a separate container with all electrical terminals protected against short circuits.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium mobility-aid batteries are accepted and are expressly carved out of Wingo's general watt-hour ban: 'Batteries with a capacity of more than 160Wh are not permitted, with the exception of mobility aids (e.g., wheelchairs).'", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published, and in practice not applicable: Wingo requires the battery to be removed from the chair, so it publishes no figure for a battery that stays installed. ICAO/IATA default applies — see global rules.", "src": [ "s1", "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. 'Batteries with a capacity of more than 160Wh are not permitted, with the exception of mobility aids (e.g., wheelchairs)' — the exception lifts the 160 Wh ceiling for wheelchair batteries but Wingo substitutes no number of its own. That is not the same as stating there is no limit. ICAO/IATA default applies — see global rules.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The watt-hour classes on Wingo's baggage page (up to 100 Wh, and 100–160 Wh with airline approval) are its general portable-electronics and power-bank limits, which the same page expressly does not apply to wheelchairs.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries. Wingo's general figures — a maximum of twenty batteries of up to 100 Wh, or two of 100–160 Wh with airline approval — are portable-electronics limits and are not stated to apply to mobility aids.", "src": [ "s3" ] }, "removal_required": { "value": true, "detail": "'... provided the batteries have been removed from the chair. These batteries must be packed in a separate container, and all electrical terminals must be properly protected against short circuits.' Loose and spare lithium batteries 'are prohibited from being transported in hold baggage' and 'may only be carried in hand luggage', so a removed lithium battery travels in the cabin.", "src": [ "s1", "s2", "s3" ] }, "terminals": { "value": true, "detail": "'These batteries must be packed in a separate container, and all electrical terminals must be properly protected against short circuits.' Loose batteries in the cabin must be 'individually protected to prevent short circuits and kept away from metal objects (keys, coins, rings)' and clearly marked with their capacity in Wh.", "src": [ "s1", "s3" ] }, "documentation": { "value": null, "detail": "No document, spec sheet or MSDS is required. Wingo puts the burden on the traveller: 'It is the traveler's responsibility to know the type of battery in their wheelchair and its technical specifications and to communicate any required information to airport staff.'", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Carried free in the hold, but only if the battery comes out: 'If you are traveling with a motorized or electric wheelchair, it can be transported as checked baggage at no cost, provided the batteries have been removed from the chair.' Wingo publishes no route for a chair whose battery is not user-removable. Check-in is 2 h 30 (domestic) or 3 h 30 (international) before departure, and the need must be registered 48 h ahead.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Wingo sets no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Wingo sets no maximum dimensions for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "A chair that cannot be stowed in the cabin 'will be delivered to you at the baggage claim area', and on arrival the agent takes the passenger 'to the baggage claim area and then to the airport exit'. A powered chair can never meet the overhead-bin or closet test, so it is returned at reclaim, not at the aircraft door.", "src": [ "s1", "s2" ] }, "notes": "Two statements sit awkwardly together and a human should query them with the airline: Wingo says every electric wheelchair may only be carried 'provided the batteries have been removed from the chair', yet a bullet immediately below says a chair 'powered by batteries containing liquids or acids' may be carried in the hold with the commander notified — which is normally the case where the battery stays in an upright, secured chair." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Wingo's description of a completely immobile passenger says 'A wheelchair is required on board the aircraft' ('Se requiere silla de ruedas dentro del avión'), but that describes the passenger's need, not a service Wingo undertakes to provide; the airline never states that it carries an on-board aisle chair. Such passengers must travel with a companion.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": false, "detail": "'Since the aircraft does not have wheelchair-accessible restrooms, your companion must assist you during the flight.' ('Dado que dentro de la aeronave no contamos con baños accesibles para sillas de ruedas, tu acompañante deberá asistirte en este trayecto.')", "src": [ "s1", "s2" ] }, "transfer_assistance": { "value": "conditional", "detail": "Ground agents move the passenger to and from the aircraft, but nothing more: 'Once your service is provided, the transfer agent cannot assist you in using the restroom, so you or your companion must do so', and in the cabin 'your companion must assist you during the flight'. A companion over 18 paying the applicable fare is required for anyone with more than 50% loss of mobility who cannot move unaided in an evacuation, who cannot attend to their own physiological needs, or who cannot understand or respond to crew instructions.", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Not published for wheelchair users. The only seating restriction Wingo states is for passengers with a portable oxygen concentrator, who 'are not allowed to sit in row 1 of the aircraft or at emergency exits'. Its contract of carriage does give passengers needing special assistance or travelling in a wheelchair first priority for seats when a flight is oversold.", "src": [ "s1", "s5" ] } }, "damage_liability": { "value": "Colombia domestic: COP 20,000 per kg, capped at COP 400,000. International: 1,131 SDR under the Montreal Convention", "detail": "Contract of carriage clause 14.4: '14.4.1 Vuelos nacionales: veinte mil pesos moneda legal colombiana ($20.000) por kilogramo. La Aerolínea reconocerá un valor hasta de cuatrocientos mil pesos ($400.000).' '14.4.2 Vuelos Internacionales: Máximo mil ciento treinta y un (1.131) derechos especiales de giro bajo el Convenio de Montreal.' Anything worth more must be declared at check-in and Wingo may refuse to carry it. No special full-value rule for mobility aids is published.", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Identity: the IATA member 'Aero República' (P5) trades as Wingo. wingo.com's own footer reads '© 2026 Aero República S.A. - NIT: 800.185.781-1' and its contract of carriage is headed 'AEROREPUBLICA OPERANDO BAJO LA MARCA WINGO', so wingo.com is this airline's own domain and no parent-company (Copa) policy has been imported. The headline risk for a power-chair user: Wingo will only carry a motorised chair 'provided the batteries have been removed from the chair', and it publishes no procedure at all for a chair with a non-removable battery — many modern power chairs would therefore have no published route onto a Wingo flight. Wingo also publishes NO watt-hour figure for wheelchair batteries; it only exempts mobility aids from its general >160 Wh ban, which is not the same as saying there is no cap, so no number has been recorded here. Other hard facts: no wheelchair-accessible lavatory on the aircraft (stated outright), no on-board aisle chair described, the chair comes back at baggage reclaim rather than the aircraft door, a companion over 18 at full fare is required for anyone who cannot self-evacuate or manage their own physiological needs, and Wingo gives no assistance on connecting flights. There is no dedicated accessibility phone line — the special-needs channel is a WhatsApp bot ('Violeta', +57 320 333 7099) and a missed 48-hour deadline means the service simply cannot be added. The special-needs page is JavaScript-rendered and had to be read through the rendering proxy; the Spanish original was read alongside the English translation to confirm the lavatory and on-board wheelchair wording.", "searched_urls": [ "https://www.wingo.com/en", "https://www.wingo.com/en/help-center/policies/passengers-with-special-needs", "https://www.wingo.com/centro-de-ayuda/politicas/pasajeros-con-necesidades-especiales", "https://www.wingo.com/en/help-center/contact-us", "https://www.wingo.com/en/help-center/baggage", "https://www.wingo.com/en/help-center/baggage/restrictions-and-Limitations", "https://www.wingo.com/en/help-center/policies/rights-and-duties", "https://www.wingo.com/en/help-center/policies/passengers-with-special-medical-conditions", "https://storage.googleapis.com/gcp-wingo-pro-public/docs/contrato-transporte.pdf" ] } }, { "schema_version": "1.1", "slug": "aeroflot", "name": "Aeroflot", "iata_code": "SU", "icao_code": "AFL", "country": "Russian Federation", "region": "Europe", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aeroflot.ru/", "sources": [ { "id": "s1", "title": "For passengers with disabilities — booking, wheelchair carriage, batteries and on-board services (Internet Archive snapshot 2023-03-15)", "url": "https://web.archive.org/web/20230315044258/https://www.aeroflot.ru/us-en/information/special/disabled", "retrieved": "2023-03-15", "kind": "official" }, { "id": "s2", "title": "For passengers with disabilities (Internet Archive snapshot 2022-04-08)", "url": "https://web.archive.org/web/20220408173313/https://www.aeroflot.ru/ru-en/information/special/disabled", "retrieved": "2022-04-08", "kind": "official" }, { "id": "s3", "title": "For categories of passengers — passengers with disabilities (Aeroflot, live page)", "url": "https://www.aeroflot.ru/ru-en/information/special/disabled", "retrieved": "2026-07-30", "kind": "official" } ], "contacts": { "phone": [ { "label": "Russia — dedicated phone line for passengers with disabilities", "number": "+7 (499) 270-34-70", "hours": null, "region": "RU", "src": [ "s1" ] }, { "label": "Russia — Aeroflot contact centre (Moscow head office number printed on the same page)", "number": "+7 (495) 223-55-55", "hours": null, "region": "RU", "src": [ "s1" ] }, { "label": "Dedicated phone line for passengers with disabilities", "number": "+7 499 270 34 70", "src": [ "s3" ] }, { "label": "Russia — toll-free contact centre", "number": "8 800 444 55 55", "src": [ "s3" ] }, { "label": "Moscow — contact centre", "number": "+7 495 223 55 55", "src": [ "s3" ] } ], "email": [ { "label": "Complaints Resolution Official (CRO) — departures from the USA", "address": "CROUSA@aeroflot.ru", "src": [ "s1" ] }, { "label": "Complaints Resolution Official (CRO) — departures from the Russian Federation", "address": "CROSVO@aeroflot.ru", "src": [ "s1" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "For passengers with disabilities — live page (returns HTTP 503 outside Russia)", "url": "https://www.aeroflot.ru/ru-en/information/special/disabled", "src": [ "s1" ] }, { "label": "For passengers with disabilities — readable archive snapshot, 15 March 2023", "url": "https://web.archive.org/web/20230315044258/https://www.aeroflot.ru/us-en/information/special/disabled", "src": [ "s1" ] } ], "notes": "aeroflot.ru answers every request from a non-Russian IP address with HTTP 503 and the notice 'Доступ к сайту временно ограничен владельцем веб-ресурса' (access temporarily restricted by the site owner), through both a direct fetch and a rendering proxy, and on aeroflot.com as well — so the contact details above could not be re-verified against the live site. The 2022 snapshot gave a different disability line, +7 (495) 380-35-85, which the 2023 snapshot replaced with +7 (499) 270-34-70; the older number is not listed here. Aeroflot also reprints US DOT resources: disability hotline 1-800-778-4838 (voice) / 1-800-455-9880 (teletype) and the Office of Aviation Consumer Protection on 202-366-2220 (voice) / 202-366-0511 (teletype). Aeroflot suspended its US services in 2022, so the CRO addresses may no longer be staffed for US departures." }, "policy": { "notice_hours": { "value": null, "detail": "WITHHELD AS UNSAFE, NOT UNPUBLISHED. The only figures available are from a 15 March 2023 capture, 3 years 4 months old, and the page contradicted itself even then: the English wheelchair section said 'A request to carry a wheelchair shall be made when booking the flight but 36 hours before the scheduled departure at the latest', while an untranslated Spanish paragraph in the baggage tab said 48 hours. Escort and oxygen concentrators 36 h, stretchers and medical oxygen 72 h. Aeroflot may refuse boarding if the chair was not requested at booking, so request at booking and confirm by phone.", "src": [ "s1" ] }, "how_to_request": { "value": "Declare the disability when booking — via the website, a sales office or the contact centre", "detail": "Russian law requires passengers to inform the airline of any disability when booking. At booking Aeroflot asks for the nature of the disability, whether assistance is needed at the airport, whether you travel with a companion or guide dog, and \"what personal mobility aids you use; how many, their size, weight and other details (including the specifications of the battery if there is one)\". Persons with disabilities have priority at Aeroflot sales offices and agency offices.", "src": [ "s3" ] }, "fee_charged": { "value": false, "detail": "As published on 15 March 2023 (the newest readable copy): 'Passengers can carry their own wheelchair and one extra personal mobility aid ... free of charge', in addition to the checked-baggage allowance. Crutches, walking sticks, walking frames, rollators, removable prosthetic limbs, oxygen concentrators or cylinders needed for medical reasons and in-flight medical equipment are also carried free.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "As published on 15 March 2023 (the newest readable copy): 'Passengers can carry their own wheelchair and one extra personal mobility aid, such as a wheelchair, wheelchair power attachment, stairclimber, stairlift, etc., if used by the passenger, free of charge.' The Spanish paragraph on the same page says 'hasta dos aparatos de equipos de movilidad por persona con discapacidad o movilidad reducida'. Kept because it matches the EU/Russian free-carriage norm, but it is 3-year-old wording.", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Carriage depends on requesting it at booking. Aeroflot lists among its grounds for refusal: \"if carriage of a wheelchair is not requested upon booking and ticketing\". Requests made late, or after the airline's deadline, are attempted but not guaranteed.", "src": [ "s3" ] }, "cabin_stowage": { "value": true, "detail": "'Folding mechanical wheelchairs used by passengers with disabilities can be carried in the passenger cabin if there is space for them to be stored safely, otherwise they shall be checked in as baggage free of charge.' To keep using your own manual chair up to the aircraft you must also order the Airport Escort service and confirm it at the check-in desk.", "src": [ "s1" ] }, "gate_delivery": { "value": "conditional", "detail": "Available only as the bookable 'Delivery at Aircraft' (DAA) service, and not at every airport. The chair 'will be returned to the passenger immediately after disembarking from the aircraft at the airport of arrival if the Delivery at Aircraft service has been ordered' — ask for the DAA tag at check-in. Not offered at Alicante, Berlin, Bishkek, Bukhara, Copenhagen, Dusseldorf, Havana, Hamburg, Madrid, Marseille, Milan, Munich, Naples, Nice, New York, Palma de Mallorca, Paris, Rome, Saint Petersburg, Samarkand, Tehran, Tel Aviv, Tenerife, Valencia or Washington D.C.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Aeroflot requires the passenger to state the wheelchair's weight when requesting carriage but publishes no maximum.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Aeroflot asks for the length, width and height of the folded chair (or the actual dimensions of a non-folding chair) when the request is made, but publishes no maximum and no hold-door figures.", "src": [ "s1" ], "basis": null }, "notes": "Crutches, walking sticks and folding walkers may be transported in the passenger cabin and are placed in the immediate vicinity of the passenger's seat. Free upper-torso restraints (shoulder belts) can be ordered up to 36 hours before departure for passengers needing extra back support; the service is in pilot mode and only on Aeroflot PJSC-operated flights. Sheremetyevo has dedicated PRM check-in desks (B: 317, 348; C: 425, 426; D: 16 domestic and 62 international; E: 100; F: 166).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. A folding manual chair is allowed in the cabin only 'if there is space for them to be stored safely'; no closet dimensions are given.", "src": [ "s1" ], "basis": "cabin_stowage" } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Aeroflot gives one set of instructions for every powered wheelchair — disconnect the battery, isolate the terminals, carry tools and a container — and does not address spillable (wet) batteries separately.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published. Aeroflot gives no separate rule for gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only on approval: the Li-ion cap is published inside Aeroflot's \"Motorised wheelchair\" rules, which open \"Carriage shall be confirmed after the request is granted.\" \"The capacity of a Li-ion wheelchair battery should not exceed 300 Wh.\" The battery must be disconnected and its terminals isolated, and the passenger must carry spanners/tools and a battery container. Figures are from a 15 March 2023 snapshot.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "WITHHELD AS UNSAFE, NOT UNPUBLISHED. Aeroflot's page said 'The capacity of a Li-ion wheelchair battery should not exceed 300 Wh' — a single cap for the chair's own battery, not distinguishing installed from removed — but the only readable copy is a 15 March 2023 Internet Archive capture, 3 years 4 months old, and aeroflot.ru has been geo-blocked to every non-Russian IP since then, so no current confirmation exists. Do not travel on the 300 Wh figure without checking it with Aeroflot.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "No separate figure is published for a battery removed into the cabin. Aeroflot states one 300 Wh cap for 'a Li-ion wheelchair battery' (recorded under the installed limit) and never says the chair's battery must travel in the cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "WITHHELD AS UNSAFE, NOT UNPUBLISHED. The 15 March 2023 capture — 3 years 4 months old, and the newest readable copy in existence — said 'Only one spare battery with a capacity not exceeding 300 Wh may be carried as baggage, or two spare batteries, each with a capacity not exceeding 160 Wh.' Note Aeroflot's own wording was 'as baggage', not 'in the cabin'. No current confirmation is obtainable, so the 300 Wh figure is not presented as Aeroflot's live limit.", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "WITHHELD AS UNSAFE, NOT UNPUBLISHED. On the 15 March 2023 capture Aeroflot allowed 'one spare battery with a capacity not exceeding 300 Wh … or two spare batteries, each with a capacity not exceeding 160 Wh', i.e. a maximum count of two at the lower rating. That page is 3 years 4 months old and aeroflot.ru is geo-blocked, so the count is not presented as current — confirm the number of spares with Aeroflot before flying.", "src": [ "s1" ] }, "removal_required": { "value": null, "detail": "Not stated outright. Aeroflot requires the battery to be disconnected and its terminals isolated, and requires the passenger to carry 'a set of spanners/tools for disconnecting the wheelchair battery terminals and a container for the battery in accordance with the ICAO's Technical Instructions ... Doc 9284 AN/905' (manufacturer packaging, a plastic or cardboard box). It does not say the battery must be removed from the chair or carried in the cabin. Terminals are disconnected by the accompanying person or the handling agent at the passenger's request and under their supervision.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "'Powered wheelchairs must be carried in compliance with security regulations: the battery must be disconnected and battery terminals isolated to prevent a short circuit.'", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is required for a wheelchair. When requesting carriage the passenger must state the chair's dimensions and weight and the battery and spare-battery type and capacity. Transport documents (datasheet, certificate of registration) are required for oxygen concentrators and cylinders, not for wheelchairs.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only on approval: for a motorised wheelchair, 'carriage shall be confirmed after the request is granted'. 'Powered wheelchairs (equipped with a battery) must be checked as baggage during check-in ... the battery must be disconnected and battery terminals isolated to prevent a short circuit.' Aeroflot may refuse boarding 'if carriage of a wheelchair is not requested upon booking and ticketing'.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Aeroflot sets no weight limit for a powered wheelchair.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Aeroflot asks for the chair's actual dimensions when the request is made but publishes no maximum.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": false, "detail": "'Battery-powered wheelchairs are issued in the baggage claim area.' The Delivery at Aircraft service is described for manual wheelchairs only.", "src": [ "s1" ] }, "notes": "'Powered personal mobility aids shall be carried under the same terms as wheelchairs.' After check-in the wheelchair or mobility aid goes through a separate security screening. On codeshare flights the operating carrier's rules apply, not Aeroflot's." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"An on-board wheelchair for accessing the toilet facilities is available on all flights operated by Aeroflot PJSC; you do not need to order this in advance.\"", "src": [ "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Aeroflot describes an on-board wheelchair for reaching the lavatory and says crew will show passengers 'the location and equipment in the lavatories', but it does not describe a wheelchair-accessible lavatory on any aircraft type.", "src": [ "s1" ] }, "transfer_assistance": { "value": false, "detail": "Explicit: \"The airline's employees shall not provide any medical assistance, care for or feed passengers, assist with hygiene or toilet procedures, move the passenger (if this involves lifting the passenger), or care for a guide dog accompanying the passenger.\" A companion is required for passengers who are both visually and hearing impaired, and for children with disabilities under 12.", "src": [ "s3" ] }, "seating": { "value": "Adjustable armrests on all passenger seats; first-row Economy and extra-legroom Space+ seats can be requested at the airport check-in desk, but never Space+ seats located at emergency exits", "detail": "'Our passenger seats are equipped with adjustable armrests so that passengers with limited mobility can move easily from their wheelchair to the passenger seat.' 'Seats in the first row of Economy Class and Space+ enhanced comfort seats ... can be requested when checking in at the airport check-in desk. Passengers with disabilities will not be granted Space+ seats located at emergency exits.' Escorts are seated next to the passenger they accompany.", "src": [ "s1" ] } }, "damage_liability": { "value": "No monetary limit published; Aeroflot prepares the claim documents and lends a wheelchair for temporary use", "detail": "'If special mobility aids belonging to a passenger with disabilities are lost or damaged during travel by air, the airline will prepare the necessary documents and will provide a wheelchair to the passenger for temporary use.' No Montreal Convention figure, ACAA full-value rule or declared-value option is quoted on the accessibility page, and Aeroflot's conditions of carriage could not be reached from outside Russia.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "STALENESS WARNING — EVERY FIGURE HERE IS 3 YEARS AND 4 MONTHS OLD, AND FOUR OF THEM HAVE BEEN WITHHELD BECAUSE OF IT. Status is 'partial' because of the source date, not because content was missing. Re-checked on 29 July 2026 with an upgraded fetcher: aeroflot.ru, aeroflot.com, api.aeroflot.ru and ir.aeroflot.ru all return HTTP 503 and 'Доступ к сайту временно ограничен владельцем веб-ресурса' to every non-Russian IP, on a direct fetch and through a 25-second JavaScript-rendering proxy alike, on the us-en, ru-en and ru-ru paths and on the baggage and dangerous-goods pages; the only Aeroflot host that answers is netstorage.aeroflot.ru, which serves nothing but the inflight magazine, so this record remains archive-only and no live citation could honestly be added. A fresh CDX sweep (limit=-8, no collapse) confirms the last readable capture of the accessibility page is 15 March 2023 (48 KB); every later capture — us-en 17 Mar 2025, ru-ru up to 15 Mar 2026, baggage/special up to 18 Apr 2026 — is a ~2 KB copy of the geoblock notice, and archive.today is behind a CAPTCHA. Because the figures are past the three-year mark, notice_hours (48 h), lithium_wh_installed_max (300 Wh), lithium_wh_spare_max (300 Wh) and spares_allowed (2) have been set to null with the 2023 numbers preserved inside their details, rather than presented to a traveller as current. Substance as of March 2023: 300 Wh cap on the chair's Li-ion battery, one 300 Wh spare or two 160 Wh spares 'as baggage', battery disconnected and terminals isolated, and the passenger must bring their own spanners and a battery container. Powered chairs need approval ('carriage shall be confirmed after the request is granted') and are always returned at baggage reclaim, never at the aircraft door. An on-board aisle wheelchair is carried on every Aeroflot-operated flight and needs no advance order — unusually good. Two things a human should re-check: (1) the notice deadline contradicts itself — the English wheelchair section says 36 hours, an untranslated Spanish paragraph in the baggage tab of the same page says 48 hours, and the stricter 48 h is what this record records; (2) refusal of boarding is an explicit published right 'if carriage of a wheelchair is not requested upon booking and ticketing', so the deadline is not advisory. The CRO email addresses for US departures survive on the page although Aeroflot stopped flying to the USA in 2022. 2026-07-30: the live page was supplied by a human, replacing an archive-only record whose newest capture was 3.4 years old. The substantive tabs on the page (Carriage of wheelchairs, Checked baggage, Airport assistance, Shoulder belts) are collapsed accordions whose bodies did not come through, so Aeroflot's battery chemistry rules, watt-hour figures and chair dimensions remain unread and stay null. Aeroflot cites the Russian Aviation Code, Ministry of Transport Order No. 82 of 28 June 2007 and Order No. 24 of 15 February 2016. A chargeable extra-seat service (EXST) is offered for personal comfort.", "searched_urls": [ "https://www.aeroflot.ru/ru-en", "https://www.aeroflot.com/", "https://www.aeroflot.ru/ru-en/information/beforeflight/disabled_passengers", "https://www.aeroflot.ru/ru-en/information/special/disabled", "https://web.archive.org/web/20230315044258/https://www.aeroflot.ru/us-en/information/special/disabled", "https://web.archive.org/web/20220408173313/https://www.aeroflot.ru/ru-en/information/special/disabled", "https://web.archive.org/web/20260315201607/https://www.aeroflot.ru/ru-ru/information/special/disabled", "https://archive.ph/newest/https://www.aeroflot.ru/ru-en/information/special/disabled", "https://web.archive.org/cdx/search/cdx?url=aeroflot.ru&matchType=domain&fl=original&collapse=urlkey", "https://web.archive.org/cdx/search/cdx?url=www.aeroflot.ru/ru-ru/information/special/disabled&fl=timestamp,statuscode,length", "https://web.archive.org/cdx/search/cdx?url=www.aeroflot.ru/us-en/information/special/disabled&fl=timestamp,statuscode,length", "https://web.archive.org/cdx/search/cdx?url=www.aeroflot.ru/ru-en/information/preparation/baggage/special&fl=timestamp,statuscode,length", "https://web.archive.org/cdx/search/cdx?url=www.aeroflot.ru/media/aflfiles/rules/rules_of_aeroflot_pjsc_for_air_carriage_of_passengers_and_baggage_en.pdf&fl=timestamp,statuscode,length", "https://www.aeroflot.ru/us-en/information/special/disabled", "https://www.aeroflot.com/us-en/information/special/disabled", "https://www.aeroflot.ru/ru-ru/", "https://www.aeroflot.ru/ru-ru/information/preparation/baggage/special", "https://www.aeroflot.ru/ru-en/information/preparation/baggage/dangerous", "https://www.aeroflot.ru/api/", "https://ir.aeroflot.ru/", "https://netstorage.aeroflot.ru/", "https://web.archive.org/cdx/search/cdx?url=aeroflot.ru/us-en/information/special/disabled&output=json&limit=-8", "https://web.archive.org/cdx/search/cdx?url=aeroflot.ru/ru-ru/information/special/disabled&output=json&limit=-8", "https://web.archive.org/cdx/search/cdx?url=aeroflot.ru/ru-ru/information/preparation/baggage/special&output=json&limit=-6", "https://web.archive.org/cdx/search/cdx?url=netstorage.aeroflot.ru&matchType=domain&output=json&limit=40&filter=mimetype:application/pdf", "https://web.archive.org/web/20250317130055/https://www.aeroflot.ru/us-en/information/special/disabled", "https://www.aeroflot.aero/", "https://www.aeroflot-bonus.ru/" ] } }, { "schema_version": "1.1", "slug": "aeroitalia", "name": "Aeroitalia", "iata_code": "XZ", "icao_code": "AEZ", "country": "Italy", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aeroitalia.com/", "sources": [ { "id": "s1", "title": "Assistance for persons with disabilities or reduced mobility (One Click Away) — wheelchairs, mobility aids and batteries", "url": "https://www.aeroitalia.com/en/assistance_one_click", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "FAQ — Passeggeri a mobilità ridotta (Passengers with reduced mobility)", "url": "https://www.aeroitalia.com/faq_testo?faq=25", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact us — call centre numbers, including the reduced-mobility passenger assistance line", "url": "https://www.aeroitalia.com/en/contact_us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Carta dei Servizi / Service Charter, Edizione 1 – Anno 2026 (PDF, IT/EN)", "url": "https://www.aeroitalia.com/docs/Aeroitalia-Carta-dei-Servizi-2026.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "FAQ — Come richiedere assistenza speciale (MEDIF Form A / Form B)", "url": "https://www.aeroitalia.com/faq_testo?faq=12", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Italy — Passenger assistance for reduced mobility", "number": "+39 06 8780 5863", "hours": "Daily 07:00–23:00", "region": "IT", "src": [ "s3" ] }, { "label": "Italy — Customer service (general)", "number": "+39 06 9837 9084", "hours": "Daily 07:00–23:00", "region": "IT", "src": [ "s3" ] }, { "label": "Italy — Sardinia assistance (also the line for the stretcher service)", "number": "+39 06 9837 9085", "hours": "Daily 07:00–23:00", "region": "IT", "src": [ "s3" ] }, { "label": "Italy — Sicily support", "number": "+39 06 9837 9086", "hours": "Daily 07:00–23:00", "region": "IT", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "Contact form — used for assistance requests, MEDIF forms and complaints", "url": "https://www.aeroitalia.com/form_di_contatto", "src": [ "s5" ] }, { "label": "Contact us (English) — complaint / service report form", "url": "https://www.aeroitalia.com/en/contact_us", "src": [ "s1" ] } ], "relay": [ { "label": "Assistance Chat Box (website live chat)", "detail": "Monday–Friday 09:00–18:00 Italy local time. This is the channel Aeroitalia names for sending the wheelchair technical specification and battery details.", "src": [ "s1", "s4" ] } ], "policy_pages": [ { "label": "Assistance for persons with disabilities or reduced mobility", "url": "https://www.aeroitalia.com/en/assistance_one_click", "src": [ "s1" ] }, { "label": "FAQ — Passengers with reduced mobility", "url": "https://www.aeroitalia.com/faq_testo?faq=25", "src": [ "s2" ] }, { "label": "Service Charter 2026 (PDF)", "url": "https://www.aeroitalia.com/docs/Aeroitalia-Carta-dei-Servizi-2026.pdf", "src": [ "s4" ] } ], "notes": "Aeroitalia publishes no special-assistance email address; the named channels are the reduced-mobility phone line, the website Assistance Chat Box and the contact form. A completed and signed MEDIF Form A must be handed in at the airport check-in desk when special assistance is required; MEDIF Form B (doctor-signed) is used when medical clearance is needed. Online check-in is not available to passengers who have requested assistance — seats are assigned at the airport desk, and you must be at the check-in desk 2 hours before departure." }, "policy": { "notice_hours": { "value": 48, "detail": "'The service must be requested when booking the flight or later by accessing the \"MY BOOKING\" section, no later than 48 hours before flight departure.' The reduced-mobility FAQ repeats 48 hours for the wheelchair service. Different deadlines apply to other services: stretcher (Sardinia routes only) at least 120 hours, portable oxygen concentrator at least 4 days.", "src": [ "s1", "s2", "s4" ] }, "how_to_request": { "value": "Declare the need when booking, or add it later in 'MY BOOKING', at least 48 h before departure; confirm details through the website Assistance Chat Box (Mon–Fri 09:00–18:00 IT) or the reduced-mobility line +39 06 8780 5863", "detail": "'During flight booking, inform AEROITALIA of your need to travel with a wheelchair, electric or foldable, or any other mobility aid.' Bookings made through an agency must be handled by the agency. Aeroitalia asks for the wheelchair's technical specification (brand, model, battery type, capacity and voltage) via the Assistance Chat Box or contact form so it can check the item is safe to carry.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "'You may transport up to two mobility aids (e.g., wheelchair and walker) free of charge.' The FAQ adds that 'wheelchairs can be carried free of charge in the aircraft hold'. Under EC Regulation 1107/2006 the airport assistance service itself is free at all airports.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "'Free transport is also allowed for ... two mobility aids (e.g., crutches, walker)' and 'You may transport up to two mobility aids (e.g., wheelchair and walker) free of charge.'", "src": [ "s1", "s4" ] }, "manual": { "allowed": { "value": true, "detail": "'Your manual wheelchair will be collected at the check-in desk or at the boarding gate to be loaded into the aircraft's hold.' Carriage in the hold is free. Aeroitalia notes that for safety it accepts only a limited number of reduced-mobility passengers per flight, depending on aircraft type and configuration.", "src": [ "s1", "s2", "s4" ] }, "cabin_stowage": { "value": false, "detail": "Aeroitalia states the manual wheelchair 'will be collected at the check-in desk or at the boarding gate to be loaded into the aircraft's hold', and the FAQ says wheelchairs 'can be carried free of charge in the aircraft hold'. No in-cabin stowage of a folding chair is offered. Crutches and walking sticks may be carried in the cabin.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. Aeroitalia says the chair is collected at the check-in desk or at the boarding gate, but says nothing about whether it is returned at the aircraft door on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Aeroitalia publishes no weight limit for a checked wheelchair or mobility aid.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Aeroitalia publishes no maximum wheelchair dimensions, and no per-fleet hold-door figures for its Boeing 737-700/-800 or ATR 72-600 aircraft.", "src": [], "basis": null }, "notes": "Crutches or walking sticks may be carried in the cabin. Disability supports or aids that have to be attached to a seat backrest are not accepted for safety reasons. Contradiction to check: the reduced-mobility FAQ says 'stretchers are not permitted on board because of limited space', while the assistance page and Service Charter say a stretcher service is available on flights to and from Sardinia with at least 120 hours' notice.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Aeroitalia describes no in-cabin wheelchair stowage, so there is no cabin-closet dimension to publish.", "src": [], "basis": "cabin_stowage" } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'Wheelchair and mobility aids powered by non-sealed (spillable) batteries: Not permitted for transport on Aeroitalia flights.'", "src": [ "s1", "s4" ] }, "non_spillable": { "value": true, "detail": "Sealed (non-spillable) batteries are accepted. 'In cases where the wheelchair or mobility aid powered by sealed batteries can be positioned vertically in the hold, the battery can remain attached to the wheelchair/electric device' provided the battery is securely attached, the terminals are protected from short circuits and the electrical circuits are isolated.", "src": [ "s1", "s4" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion mobility aids are carried, treated as hazardous and subject to conditions: 'The batteries used must be of a type tested (UN Manual of Tests and Criteria, Part III, subsection 38.3).'", "src": [ "s1", "s4" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "'Se la batteria non viene rimossa, non c'è limite di Wh' — 'If the battery is not removed, there is no Wh limit.' Aeroitalia states this explicitly, so a battery that stays in the chair has no published watt-hour ceiling.", "src": [ "s1", "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "'If the battery is removable by the user, if the mobility aid is specifically designed to allow removal, the battery must not exceed 300 Wh, or for a device with two batteries required for operation, each battery must not exceed 160 Wh.' A removed battery must be carried in the passenger cabin in a protective case.", "src": [ "s1", "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'Aeroitalia allows the transport of one (1) spare battery of 300 Wh or two (2) batteries of max 160 Wh.' Spare batteries must be carried exclusively in the cabin, in a protective case.", "src": [ "s1", "s4" ] }, "spares_allowed": { "value": 2, "detail": "One spare of up to 300 Wh, or two spares of max 160 Wh each — the maximum permitted count is therefore 2, at the lower watt-hour rating. Both removed and spare batteries travel in the cabin in a protective case. A separate line for non-lithium aids allows one spare for wet batteries and two for nickel-metal hydride.", "src": [ "s1", "s4" ] }, "removal_required": { "value": false, "detail": "Removal is not required. For sealed batteries 'the battery can remain attached to the wheelchair/electric device' where the chair can be positioned vertically in the hold; for lithium, 'if the battery is not removed, there is no Wh limit'. If the battery is removed it must not exceed 300 Wh and must travel in the cabin in a protective case.", "src": [ "s1", "s4" ] }, "terminals": { "value": true, "detail": "'The battery must be securely attached to the wheelchair/mobility aid. The battery terminals must be protected from short circuits. Electrical circuits must be isolated.'", "src": [ "s1", "s4" ] }, "documentation": { "value": true, "detail": "'When booking the service, we ask you to provide our Assistance Chat Box (or your travel agency if you booked through one) with the wheelchair's technical specifications, including battery details.' The FAQ asks for brand name and model, battery type and battery details (capacity, voltage). Lithium batteries must be of a UN 38.3-tested type. A signed MEDIF Form A must also be handed in at the airport check-in desk.", "src": [ "s1", "s2", "s5" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only after Aeroitalia has vetted the device: 'if you use an electric wheelchair it must be IATA-approved', and you must send the brand and model, battery type and battery details (capacity, voltage) through the contact form or Assistance Chat Box 'so that we can verify whether the item is safe for transport'. 'If the mobility aid does not meet safety requirements, it may not be boarded.'", "src": [ "s1", "s2", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Aeroitalia sets no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Aeroitalia sets no maximum dimensions for a powered wheelchair. The only physical test it states is whether a sealed-battery chair 'can be positioned vertically in the hold'.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Aeroitalia does not say where a powered chair is returned on arrival.", "src": [] }, "notes": "Internal inconsistency worth checking with the airline: spillable ('non-sealed') battery wheelchairs are refused outright, yet the sealed-battery section immediately below then states 'It is allowed to carry one (1) spare battery for wet batteries and two (2) for nickel-metal hydride batteries.' The same wording appears in Italian in the 2026 Service Charter, so it is not a translation error." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "'All our aircraft are equipped with a manual wheelchair that can be used to move from the passenger's seat to the toilets.' But the 2026 Service Charter warns that 'if the flight is operated by a third-party carrier, some assistance services (e.g. onboard wheelchairs) may not be available or may differ' — Aeroitalia runs part of its programme on wet-leased aircraft, so the aisle chair is not guaranteed on every flight number.", "src": [ "s1", "s4" ] }, "accessible_lavatory": { "value": "Handrails fitted in the onboard toilets; no wheelchair-accessible lavatory described", "detail": "'Our onboard toilets are equipped with handrails to facilitate their use for passengers with disabilities or reduced mobility.' Aeroitalia does not claim a wheelchair-accessible lavatory on its Boeing 737 or ATR 72 fleet.", "src": [ "s1", "s4" ] }, "transfer_assistance": { "value": true, "detail": "Under EC Regulation 1107/06 Annex II, cabin crew will escort a passenger 'from their seat to the toilet (there is no obligation to lift the passenger or assist in using the facilities)' and will open food and beverage packaging. All aircraft carry a manual on-board wheelchair for the seat-to-toilet journey. Crew are not obliged to lift a passenger.", "src": [ "s1", "s4" ] }, "seating": { "value": "Dedicated seats where crew instructions can be heard and seen; never in an emergency-exit row, and per the FAQ not in an aisle seat", "detail": "'Once onboard, passengers with disabilities or reduced mobility will be accommodated by staff in dedicated seats where crew instructions can be heard and seen during all flight phases. For safety reasons, it will not be possible to occupy a seat in rows corresponding to emergency exits.' The reduced-mobility FAQ adds: 'I passeggeri a mobilità ridotta non possono essere seduti vicino a un'uscita di emergenza o su un posto al corridoio' (not near an emergency exit or in an aisle seat).", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published on any Aeroitalia page reachable from outside the site's JavaScript footer. The 'Transport General Conditions' footer link could not be resolved — every candidate URL returned 404 or 403 — and the 2026 Service Charter contains no baggage-liability limit or mobility-aid damage rule. A human should retrieve the Condizioni Generali di Trasporto in a browser.", "src": [] }, "aircraft_hold_note": "Fleet per the 2026 Service Charter: 1 Boeing 737-700, 10 Boeing 737-800 and 2 ATR 72-600. Aeroitalia publishes no hold-door aperture or maximum wheelchair size for any of them; the only stated physical test is whether a sealed-battery chair can be stood vertically in the hold." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Aeroitalia's battery rules are unusually explicit for a carrier this size and are the best part of the record: no watt-hour limit at all if the battery stays in the chair, 300 Wh if it is removed, and one 300 Wh or two 160 Wh spares in the cabin in a protective case. Spillable ('non-sealed') battery chairs are refused outright. Everything physical is missing: no maximum wheelchair weight, no maximum dimensions, no hold-door figures for the 737 or ATR 72 fleet, and no damage-liability limit — the 'Transport General Conditions' footer link is JavaScript-rendered and could not be resolved to a working URL. Three things a human should re-check: (1) the FAQ says stretchers are not allowed on board while the assistance page and Service Charter advertise a stretcher service on Sardinia routes with 120 h notice; (2) the sealed-battery section allows 'one (1) spare battery for wet batteries' even though wet-battery chairs are refused — the same contradiction appears in the Italian charter text; (3) the Service Charter warns that on flights operated by a third-party carrier some services, explicitly including on-board wheelchairs, 'may not be available or may differ', so the 'all our aircraft have an on-board wheelchair' claim does not cover wet-leased flying. Aeroitalia also caps the number of reduced-mobility passengers per flight by aircraft type, and online check-in is disabled once assistance is requested. English and Italian pages were both read; the Italian text of the 2026 Service Charter was used to confirm that battery removal is optional, not mandatory.", "searched_urls": [ "https://www.aeroitalia.com/en/", "https://www.aeroitalia.com/en/assistance_one_click", "https://www.aeroitalia.com/en/contact_us", "https://www.aeroitalia.com/assistenza/faq?faqId=6", "https://www.aeroitalia.com/assistenza/faq?faqId=7", "https://www.aeroitalia.com/faq_testo?faq=25", "https://www.aeroitalia.com/faq_testo?faq=12", "https://www.aeroitalia.com/en/service_charter", "https://www.aeroitalia.com/docs/Aeroitalia-Carta-dei-Servizi-2026.pdf", "https://www.aeroitalia.com/en/transparency/legal-info-v3", "https://www.aeroitalia.com/en/transport-general-conditions", "https://www.aeroitalia.com/en/general_conditions_of_transport", "https://www.aeroitalia.com/en/conditions_of_carriage", "https://www.aeroitalia.com/condizioni_generali_di_trasporto", "https://www.aeroitalia.com/en/general_transport_conditions", "https://www.aeroitalia.com/condizioni-generali-di-trasporto", "https://www.aeroitalia.com/en/conditions-of-carriage-v3", "https://www.aeroitalia.com/sitemap.xml" ] } }, { "schema_version": "1.1", "slug": "aerolineas-argentinas", "name": "Aerolineas Argentinas", "iata_code": "AR", "icao_code": "ARG", "country": "Argentina", "region": "Latin America & Caribbean", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aerolineas.com.ar", "sources": [ { "id": "s1", "title": "Asistencias — Servicios Disponibles (hub)", "url": "https://www.aerolineas.com.ar/asistencia/asistencias", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Centro de ayuda — Preguntas frecuentes: Asistencias especiales", "url": "https://www.aerolineas.com.ar/es-ar/frequently-asked-questions-results?subcategory=382&question=379", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Instructivo y formulario para el transporte de silla de ruedas manual (PDF, ES/EN)", "url": "https://content.services.aerolineas.com.ar/media/documents/Instructivo%20wch%20Manual%20y%20Formu%20esp%20ing.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Instructivo y Declaración Jurada para el transporte de silla de ruedas o ayuda motriz impulsada a batería (PDF, ES/EN, Rev.1 ago-2022)", "url": "https://content.services.aerolineas.com.ar/media/documents/form_ddjj.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "MEDIF — formulario de información médica (PDF, Rev.6 mar-2025)", "url": "https://content.services.aerolineas.com.ar/media/documents/Medif.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Legales — Condiciones de transporte / Plan de contingencia TARMAC / Pasajeros con discapacidades (sitio EE.UU.)", "url": "https://www.aerolineas.com.ar/es-us/legales?tab=condicionestransporte", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Equipaje — Franquicia de equipaje", "url": "https://www.aerolineas.com.ar/es-ar/equipaje/franquicia", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Argentina — Contact Center (asistencias y requerimientos especiales)", "number": "+54 11 5199 3555", "hours": "Lun a Vie 8:00–20:00; Sáb, Dom y feriados 8:00–14:00 (hora de Argentina)", "region": "AR", "src": [ "s1", "s2" ] }, { "label": "United States — Call Center USA (disability services / CRO requests, 1-800-333-0276)", "number": "+1 800 333 0276", "hours": null, "region": "US", "src": [ "s6" ] }, { "label": "Argentina — Call Center quoted on the battery-wheelchair sworn statement (0810 222 86527)", "number": "0810 222 86527", "hours": null, "region": "AR", "src": [ "s4" ] } ], "email": [ { "label": "Special assistance / mobility-aid and medical forms (wheelchair form, battery sworn statement, MEDIF, extra seat)", "address": "producto@aerolineas.com.ar", "src": [ "s3", "s4", "s5" ] }, { "label": "Aerolíneas Cargo — spillable (wet) wheelchair batteries, which are not carried as accompanied baggage", "address": "at.cliente.arcargo@aerolineas.com.ar", "src": [ "s4" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp — special services / special requirements", "detail": "+54 9 11 4940 4798, menu option \"Servicios/Requerimientos Especiales\". Mon–Fri 09:00–18:00 (Argentina time). Aerolíneas asks you to use it (or the Contact Center) at least 48 h before departure to declare your own wheelchair and the type of assistance needed.", "src": [ "s1", "s2", "s3", "s4" ] }, { "label": "US DOT disability hotline and TTY numbers printed by Aerolíneas", "detail": "Aerolíneas' US legal page reprints the US DOT toll-free disability hotline 1-800-778-4838 and 1-800-455-9880, and the Aviation Consumer Protection Division on 202-366-2220 (voice) / 202-366-0511 (TTY). These are DOT numbers, not Aerolíneas numbers.", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Asistencias (special assistance hub)", "url": "https://www.aerolineas.com.ar/asistencia/asistencias", "src": [ "s1" ] }, { "label": "FAQ — Asistencias especiales (incl. travelling with a wheelchair or mobility aid)", "url": "https://www.aerolineas.com.ar/es-ar/frequently-asked-questions-results?subcategory=382&question=379", "src": [ "s2" ] }, { "label": "Declaración Jurada — battery-powered wheelchair / mobility aid (PDF)", "url": "https://content.services.aerolineas.com.ar/media/documents/form_ddjj.pdf", "src": [ "s4" ] }, { "label": "Formulario para el transporte de silla de ruedas manual (PDF)", "url": "https://content.services.aerolineas.com.ar/media/documents/Instructivo%20wch%20Manual%20y%20Formu%20esp%20ing.pdf", "src": [ "s3" ] } ], "notes": "Aerolíneas publishes no dedicated disability phone line: wheelchair and assistance requests go through the general Contact Center +54 11 5199 3555 or WhatsApp +54 9 11 4940 4798 (option \"Servicios/Requerimientos Especiales\"), and the paperwork goes to producto@aerolineas.com.ar. For flights to/from the USA, Aerolíneas states that airport staff trained as Complaint Resolution Officials (CRO) are available during operating hours and can be requested at the airport; it directs US disability requests to its US call center 1-800-333-0276. Spillable (wet) wheelchair batteries are handled only by the cargo desk at.cliente.arcargo@aerolineas.com.ar." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Contactate al menos 48 horas antes de la partida de tu vuelo para solicitar la asistencia y pre-asignar tu asiento.\" The manual-wheelchair form and the battery-wheelchair sworn statement must both reach producto@aerolineas.com.ar \"con un mínimo de 48 horas hábiles de anticipación a la partida de tu vuelo\" (48 BUSINESS hours, counted Mon–Fri 08–20 h, Sat/Sun/holidays 08–14 h). A MEDIF, where required, must be sent between 20 business days and 72 business hours before departure.", "src": [ "s2", "s3", "s4", "s5" ] }, "how_to_request": { "value": "WhatsApp +54 9 11 4940 4798 (option \"Servicios/Requerimientos Especiales\") or Contact Center +54 11 5199 3555; then e-mail the wheelchair form or battery sworn statement to producto@aerolineas.com.ar", "detail": "Step 1 of both official instructions: \"Comunicate a nuestro Contact Center al +54 11 5199 3555 o Whatsapp +54 11 4940-4798 para informarnos que estás viajando con tu propia silla de ruedas, el tipo de asistencia que vas a requerir y si estás viajando en grupo.\" Step 2: print, complete and e-mail the form to producto@aerolineas.com.ar at least 48 business hours before departure, with photos showing braking mechanisms, folding points and tie-down points.", "src": [ "s2", "s3", "s4" ] }, "fee_charged": { "value": null, "detail": "Not published. Aerolíneas lists wheelchairs and motorised/non-motorised transport devices among the services it offers passengers with disabilities, but neither the assistance pages, the wheelchair forms nor the baggage-allowance page states that a mobility aid is carried free of charge or outside the baggage allowance. The allowance page only exempts a fully folding pushchair/child car seat for infants.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published — Aerolíneas states no number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Aerolíneas carries a passenger's own manual wheelchair. You must declare it at least 48 business hours ahead and send the \"Formulario para el transporte de silla de ruedas manual\" to producto@aerolineas.com.ar with photos showing the braking mechanisms, folding points and tie-down points, and the measurements of the chair folded/with parts removed ready for carriage.", "src": [ "s2", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. Aerolíneas' US legal page says only that support devices \"such as canes, crutches and walkers small enough to be placed in the cabin and in the baggage compartment\" are carried; it does not say a folding manual wheelchair may be stowed in the cabin. The wheelchair instructions tell you to carry detachable parts (cushion, footrests, anti-pressure pads) in your hand baggage.", "src": [ "s3", "s6" ] }, "gate_delivery": { "value": null, "detail": "Not published — Aerolíneas does not say where a checked wheelchair is returned. It states only that passengers requiring assistance have boarding priority and that ground staff help identify and collect baggage on arrival.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published. The wheelchair form asks you to declare the chair's weight in kg/lb but Aerolíneas sets no ceiling.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": 55, "width_cm": 101, "length_cm": 145, "basis": "max_device", "detail": "\"EN LAS RUTAS OPERADAS CON AVIONES EMBRAER 190 EL TAMAÑO MÁXIMO PERMITIDO ES DE 55 CM ALTO X 101 ANCHO X 145 CM LARGO. SI LA SILLA EXCEDE ESTE TAMAÑO, CONTACTA A PRODUCTO@AEROLINEAS.COM.AR PARA EVALUAR LA MEJOR OPCIÓN PARA EL TRASLADO.\" Measured with the chair folded and with removable parts taken off, ready to be carried. This limit is printed on both the manual and the battery-wheelchair instructions and is stated for Embraer 190 routes only; Aerolíneas publishes no limit for its other aircraft.", "src": [ "s3", "s4" ] }, "notes": "You must send photos of the chair identifying the braking mechanisms, folding points and tie-down points, list its folding and removable parts, and say which parts you will take into the cabin. Aerolíneas advises carrying detachable items (cushion, footrests, anti-pressure pads) in hand baggage and protecting fragile non-removable parts. On connecting flights with other airlines you must check that airline's conditions yourself.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Aerolíneas gives no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"¡ATENCIÓN! BATERÍA DERRAMABLE — Aerolíneas Argentinas no transporta estas baterías como equipaje acompañado. Contacta a at.cliente.arcargo@aerolineas.com.ar para conocer las condiciones específicas del transporte. La silla de ruedas y/o ayuda motriz, sin la batería derramable, puede despacharse en bodega como equipaje acompañado.\"", "src": [ "s4" ] }, "non_spillable": { "value": true, "detail": "Accepted. To qualify, the manual, the battery or an orthopaedic supplier's note must show one of: AGM, Gel Cell, SLA, Lead Acid, Non-Spillable, Non-Spillable Sealed, VRLA, Dry Cell or NI-MH. One non-spillable/dry/NiMH SPARE is allowed, packed in rigid packaging marked with a \"non-spillable battery\" label, and that spare travels in the aircraft hold.", "src": [ "s4" ] }, "lithium_ion": { "value": true, "detail": "Lithium-battery wheelchairs are carried: \"Se permite transportar 1 (una) batería que no supere los 300 Wh o 2 (dos) baterías que no excedan los 160 Wh cada una. Se acepta repuesto de las mismas características.\" If the Wh figure is not marked, Aerolíneas tells you to calculate V x Ah = Wh and declare it on the sworn statement.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published as a separate figure. Aerolíneas requires removable lithium batteries to be taken out and carried in the cabin, and publishes no watt-hour cap for a lithium battery that stays installed in the chair (e.g. a non-removable design).", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Las baterías de litio removibles y las baterías de repuesto deberán ser transportadas por el usuario en cabina\" / \"Removable lithium batteries must be carried by passenger in the cabin.\" The main-battery cap is 1 battery of no more than 300 Wh, or 2 batteries of no more than 160 Wh each.", "src": [ "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Se acepta repuesto de las mismas características\" / \"Spare battery of same features is accepted\" — i.e. the same 300 Wh (or 2 x 160 Wh) ceiling as the main battery, and the spare must be carried by the passenger in the cabin.", "src": [ "s4" ] }, "spares_allowed": { "value": 1, "detail": "Published explicitly only for non-lithium: \"Se permite transportar 1 (una) batería de repuesto no derramable, seca o de níquel hidruro\", packed in rigid packaging labelled \"batería no derramable\" and carried in the hold. For lithium, Aerolíneas says only that \"a spare battery of the same features is accepted\" (carried by the passenger in the cabin) without giving a number.", "src": [ "s4" ] }, "removal_required": { "value": true, "detail": "For lithium: yes — \"Removable lithium batteries must be carried by passenger in the cabin.\" For non-spillable/dry/NiMH batteries the battery may stay on the chair provided the electrical circuit is inhibited at check-in.", "src": [ "s4" ] }, "terminals": { "value": true, "detail": "At check-in the electric circuit must be inhibited: turn off the power switch and disconnect the system (remove the key, or disconnect the joystick, or switch off the power lever), and disengage the motors into freewheel while telling staff how to re-engage drive. A non-spillable spare must be packed in a rigid box marked \"non-spillable battery\".", "src": [ "s4" ] }, "documentation": { "value": true, "detail": "A signed \"Declaración Jurada\" (sworn statement) is mandatory for a battery-powered chair: send it at least 48 business hours ahead to producto@aerolineas.com.ar with photos of the braking mechanisms and tie-down points, and present the original plus 2 copies on the day of the flight. If the original batteries were replaced you must produce the battery safety data sheet; only batteries meeting the UN Manual of Tests and Criteria may be flown, and defective or altered batteries are prohibited.", "src": [ "s4" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs and mobility aids are carried, but part of the network is excluded by size: \"On routes operated by embraer 190 aircraft, the maximum size allowed is 55 cm height x 101 width x 145 length. If the wheelchair exceeds this size, contact producto@aerolineas.com.ar to evaluate the most suitable carriage option.\" Declare the battery type by phone/WhatsApp, e-mail the signed Declaración Jurada to producto@aerolineas.com.ar at least 48 business hours before departure and present the original plus 2 copies; the electric circuit must be inhibited at check-in.", "src": [ "s4" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a powered wheelchair; the sworn statement only asks you to declare it.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": 55, "width_cm": 101, "length_cm": 145, "basis": "max_device", "detail": "Same stated maximum wheelchair size as for manual chairs, printed on the battery-wheelchair sworn statement: \"En las rutas operadas con aviones Embraer 190 el tamaño máximo permitido es de 55 cm alto x 101 ancho x 145 cm largo\", measured folded and with removable parts off. Oversize chairs: contact producto@aerolineas.com.ar to evaluate the best carriage option. No limit is published for other fleet types.", "src": [ "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Spillable (wet-cell) batteries are refused as accompanied baggage — the chair may be checked without them and the battery must be arranged separately with Aerolíneas Cargo (at.cliente.arcargo@aerolineas.com.ar)." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Available on twin-aisle aircraft only. The MEDIF states that, if needed, cabin crew \"brindará asistencia en el traslado al toilette en silla de ruedas de a bordo, en los aviones de dos pasillos\" (assistance moving to the lavatory in an on-board wheelchair, on twin-aisle aircraft). Aerolíneas publishes nothing about an aisle chair on its single-aisle fleet.", "src": [ "s5" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Assistance runs from the check-in counter: providing a wheelchair, help with check-in, boarding and disembarking, identifying and collecting baggage, and connections. Priority boarding applies. CAVEAT: for assistance to the aircraft seat Aerolíneas says \"esta asistencia requiere del traspaso de una silla de ruedas a otra más angosta por tus propios medios\" — you must transfer yourself to the narrow aisle chair.", "src": [ "s2", "s5" ] }, "seating": { "value": true, "detail": "Seats can be pre-assigned when you request assistance at least 48 h ahead, and Aerolíneas tells passengers who need wheelchair assistance to the aircraft seat to \"solicitar asientos con apoyabrazos rebatibles\" (movable-armrest seats). Adjacent seats are pre-assigned for a companion where one is required. A free extra seat may be granted on medical grounds after review by the airline's medical service (domestic Argentina and neighbouring-country routes only), requested with the booking between 20 business days and 72 business hours before departure.", "src": [ "s2", "s6" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific rule. The conditions of carriage say compensation for loss of or damage to baggage may be limited by Argentine law and by the Warsaw/Montreal Conventions; claims in writing within 7 days of receipt (21 days for delay), court action within 2 years. For EU-origin flights it reprints the 1 000 SDR baggage limit. A declared-value surcharge can raise it.", "src": [ "s5", "s6" ] }, "aircraft_hold_note": "On routes operated by Embraer 190 aircraft the maximum wheelchair size accepted is 55 cm high x 101 cm wide x 145 cm long, measured folded and with removable parts taken off. Chairs exceeding that must be cleared in advance with producto@aerolineas.com.ar. Aerolíneas publishes no equivalent figure for its other fleet types, and no cargo-door dimensions." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Aerolíneas' assistance hub (aerolineas.com.ar/asistencia/asistencias) is a JavaScript accordion whose panels do not render for a crawler; the substantive content was read from the site's own FAQ results page (subcategory 382, \"Asistencias especiales\") and from three official PDFs published on Aerolíneas' content domain content.services.aerolineas.com.ar — the manual-wheelchair instructions/form, the battery-wheelchair sworn statement (Rev.1 Aug 2022), and the MEDIF (Rev.6 Mar 2025). The PDFs are bilingual Spanish/English. Key traps for a power-chair user: (1) removable lithium batteries MUST come off the chair and travel in the cabin with you; (2) spillable (wet) batteries are NOT carried as accompanied baggage at all — only through Aerolíneas Cargo; (3) a signed sworn statement plus 2 photocopies must be produced at the airport, sent by e-mail at least 48 BUSINESS hours in advance (the counting excludes evenings and weekends, so a Friday-evening request can slip two days); (4) on Embraer 190 routes the chair must fit 55 x 101 x 145 cm folded, and there is no published limit for the rest of the fleet; (5) assistance to the aircraft seat assumes you can transfer yourself onto a narrower chair; (6) the on-board aisle chair is stated only for twin-aisle aircraft. Notable gaps: Aerolíneas does not publish whether mobility aids are carried free of charge, whether a folding chair may be stowed in the cabin, where the chair is returned on arrival, or any weight limit. For US routes it publishes the DOT-required disability section (CRO available at airports, US call center 1-800-333-0276) inside its legal page rather than on a dedicated accessibility page.", "searched_urls": [ "https://www.aerolineas.com.ar/", "https://www.aerolineas.com.ar/asistencia/asistencias", "https://www.aerolineas.com.ar/es-ar/frequently-asked-questions-results?subcategory=382&question=379", "https://www.aerolineas.com.ar/es-ar/frequently-asked-questions-results?subcategory=387", "https://www.aerolineas.com.ar/es-ar/equipaje/franquicia", "https://www.aerolineas.com.ar/es-us/legales?tab=condicionestransporte", "https://www.aerolineas.com.ar/en-us/asistencia/asistencias (404 — no English mirror of the assistance hub)", "https://www.aerolineas.com.ar/sitemap.xml (bot-walled)", "https://www.aerolineas.com.ar/robots.txt", "https://content.services.aerolineas.com.ar/media/documents/Instructivo%20wch%20Manual%20y%20Formu%20esp%20ing.pdf", "https://content.services.aerolineas.com.ar/media/documents/form_ddjj.pdf", "https://content.services.aerolineas.com.ar/media/documents/Medif.pdf" ] } }, { "schema_version": "1.1", "slug": "aeromexico", "name": "Aeromexico", "iata_code": "AM", "icao_code": "AMX", "country": "Mexico", "region": "Latin America & Caribbean", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aeromexico.com", "sources": [ { "id": "s1", "title": "Special services (European storefront) — Wheelchairs, scooters, and other mobility devices", "url": "https://www.aeromexico.com/en-gb/travel-information/special-services-europa", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Aeroméxico CMS component: Wheelchairs, scooters, and other mobility devices (English text of the special-services panel)", "url": "https://www.aeromexico.com/cms/en/node/72931", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Aeroméxico CMS component: Servicios especiales — Lineamientos / Dispositivos de movilidad (Spanish text)", "url": "https://www.aeromexico.com/cms/es/node/74020", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Aeroméxico CMS component: Cómo solicitar asistencia / Tipos de asistencia / Derechos y responsabilidades", "url": "https://www.aeromexico.com/cms/es/node/71141", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Servicios especiales para pasajeros", "url": "https://www.aeromexico.com/es-mx/informacion-de-vuelos/servicios-especiales", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contáctanos", "url": "https://www.aeromexico.com/es-mx/contacto", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Mexico — Aeroméxico call centre (route for special services requests)", "number": "+52 55 5133 4000", "hours": null, "region": "MX", "src": [ "s5", "s6" ] }, { "label": "United Kingdom — call centre for passengers requiring assistance (0-800-9775-533)", "number": "0800 9775 533", "hours": "9 a.m. – 11 p.m.", "region": "GB", "src": [ "s2", "s3" ] }, { "label": "Spain — call centre for passengers requiring assistance (900-995-282)", "number": "900 995 282", "hours": "9 a.m. – 11 p.m.", "region": "ES", "src": [ "s2", "s3" ] }, { "label": "France — call centre for passengers requiring assistance (0-800-916-754)", "number": "0800 916 754", "hours": "9 a.m. – 11 p.m.", "region": "FR", "src": [ "s2", "s3", "s4" ] }, { "label": "Italy — call centre for passengers requiring assistance (800-147-484)", "number": "800 147 484", "hours": "9 a.m. – 11 p.m.", "region": "IT", "src": [ "s2", "s3" ] }, { "label": "Netherlands — call centre for passengers requiring assistance (0-800-0224-008)", "number": "0800 0224 008", "hours": "9 a.m. – 11 p.m.", "region": "NL", "src": [ "s2", "s3" ] } ], "email": [], "web_form": [ { "label": "Special Services request form (English)", "url": "https://cxsv.my.site.com/s/amx-atc?language=en_US", "src": [ "s2" ] }, { "label": "Solicita tus servicios especiales (Spanish)", "url": "https://cxsv.my.site.com/s/amx-atc?language=es_MX", "src": [ "s5", "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Special services — wheelchairs, scooters and other mobility devices", "url": "https://www.aeromexico.com/en-gb/travel-information/special-services-europa", "src": [ "s1" ] }, { "label": "Servicios especiales para pasajeros (Mexico site)", "url": "https://www.aeromexico.com/es-mx/informacion-de-vuelos/servicios-especiales", "src": [ "s5" ] }, { "label": "Full text of Aeroméxico's mobility-device rules (CMS render, English)", "url": "https://www.aeromexico.com/cms/en/node/72931", "src": [ "s2" ] } ], "notes": "Aeroméxico's public pages are a JavaScript single-page app whose accessibility panels only load on click; the same text is served in readable form from Aeroméxico's own Drupal CMS at aeromexico.com/cms/. The phone numbers above are the ones Aeroméxico prints for passengers requiring assistance (European storefront) plus the Mexican call centre; no dedicated disability e-mail or TTY line is published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Le recomendamos solicitar la asistencia con al menos 48 horas de anticipación\" — assistance must be requested when booking or up to 48 hours before departure. Passengers who requested assistance must reach the Aeroméxico check-in desk 2 h before a domestic (Mexico) flight or 3 h before an international flight.", "src": [ "s4" ] }, "how_to_request": { "value": "Select 'Special Services' when booking, add it in the app under Trip details, or use the Special Services form at cxsv.my.site.com/s/amx-atc", "detail": "Aeroméxico lists three routes: during booking (choose 'Servicios Especiales'), after booking via the app's 'Detalles del viaje' → Servicios especiales, or by contacting the specialised support team through the form. Passengers travelling with their own chair must give the device type, weight, dimensions and battery type at booking or in Manage My Booking.", "src": [ "s4", "s2" ] }, "fee_charged": { "value": false, "detail": "\"You may transport up to two mobility aids (e.g., a wheelchair and a walker) free of charge.\" Aeroméxico also carries a guide/service dog, on-board medical devices and one hold bag of up to 23 kg of medical supplies free.", "src": [ "s2", "s4" ] }, "devices_per_passenger": { "value": 2, "detail": "\"You may transport up to two mobility aids (e.g., a wheelchair and a walker) free of charge.\"", "src": [ "s2", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "\"Your manual wheelchair will be collected either at the check-in counter or after boarding assistance has been provided. It will then be transported in the aircraft's cargo hold.\"", "src": [ "s2", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Aeroméxico does not publish whether a folding manual chair may be stowed in the cabin; it says the manual chair goes to the hold.", "src": [] }, "gate_delivery": { "value": null, "detail": "Aeroméxico says where the chair is collected (check-in counter or at the aircraft after boarding) but does not publish where it is returned on arrival.", "src": [] }, "max_weight_kg": { "value": 200, "detail": "\"El peso máximo permitido para sillas de ruedas es de 200 kg\" / \"The maximum weight allowed for wheelchairs is 440 lbs\" — stated for wheelchairs generally, not split by manual vs powered.", "src": [ "s2", "s3" ] }, "max_dimensions": { "height_cm": 70, "width_cm": 85, "length_cm": 110, "detail": "Aeroméxico publishes a per-aircraft maximum wheelchair size (length x width x height): E90 120x100x70 cm, B737 110x120x85 cm, B787 235x85x110 cm (48x40x28, 43x48x33, 92x33x43 in). The figures here are the smallest published value on each axis, i.e. the binding limit if any of the three types may operate your flight.", "src": [ "s2", "s3" ], "basis": "max_device" }, "notes": "The maximum wheelchair dimensions and the 200 kg / 440 lb weight limit are published once, for wheelchairs in general, and are reproduced here for both manual and powered chairs.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Aeroméxico publishes no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Aeroméxico does not accept wheelchairs or mobility devices powered by non-sealed (spillable) batteries.\"", "src": [ "s2", "s3" ] }, "non_spillable": { "value": true, "detail": "If the chair is powered by sealed batteries and can be placed upright in the cargo compartment the battery may stay attached, provided it is securely attached, its electrical contacts are protected against short circuits and the electrical circuits are isolated.", "src": [ "s2", "s3" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion batteries are classified as hazardous but accepted if they are of a tested type under the UN Manual of Tests and Criteria, Part III, subsection 38.3.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Aeroméxico states there is no watt-hour limit when the lithium battery stays installed: \"If the battery remains installed, there is no Wh limit\" / \"Si la batería no es removida, no hay límite de Wh\". The battery must be protected from damage by the device design and securely attached.", "src": [ "s2", "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the user removes the battery (as per the device's design), it must not exceed 300 Wh.\" Removed batteries must travel in the passenger cabin in strong, durable packaging.", "src": [ "s2", "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"One (1) spare battery not exceeding 300 Wh, or two (2) spare batteries, each not exceeding 160 Wh.\" Spares are only allowed when you are travelling with the mobility aid, and must be carried in the cabin in strong, durable packaging.", "src": [ "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "One spare up to 300 Wh, or two spares of up to 160 Wh each. For sealed non-spillable batteries the same page allows \"one (1) spare battery up to 300 Wh or two (2) non-spillable batteries up to 160 Wh\".", "src": [ "s2", "s3" ] }, "removal_required": { "value": false, "detail": "\"Lithium batteries may remain installed in the mobility aid if they are securely attached and protected from damage by its design. Alternatively, they may be removed following the manufacturer's instructions.\" Removal is optional, not required.", "src": [ "s2", "s3" ] }, "terminals": { "value": "Battery securely attached to the chair, electrical contacts protected against short circuits, electrical circuits isolated", "detail": "Conditions published for sealed (non-spillable) batteries that stay attached: \"The battery is securely attached to the wheelchair or mobility device; the battery's electrical contacts are protected against short circuits; the electrical circuits are isolated.\" Removed and spare batteries go in the cabin in strong, durable packaging.", "src": [ "s2", "s3" ] }, "documentation": { "value": "Wheelchair technical data sheet including full battery specifications, submitted to Special Services when booking; lithium batteries must be a UN 38.3 tested type", "detail": "\"When booking this service, please provide our Special Services team with the wheelchair's technical data sheet, including battery specifications\" (via the cxsv.my.site.com form). \"If the mobility aid does not meet safety requirements, it may not be permitted on board.\"", "src": [ "s2", "s3" ] } }, "allowed": { "value": true, "detail": "Powered chairs with sealed (non-spillable) or UN 38.3 lithium batteries are accepted; chairs with non-sealed (spillable) batteries are refused. Aeroméxico asks for the chair's technical data sheet including battery specifications when the service is booked, and warns the aid may be refused if it does not meet the safety requirements.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": 200, "detail": "\"The maximum weight allowed for wheelchairs is 440 lbs\" (200 kg in the Spanish version).", "src": [ "s2", "s3" ] }, "max_dimensions": { "height_cm": 70, "width_cm": 85, "length_cm": 110, "detail": "Per-aircraft maximum wheelchair size (length x width x height): E90 120x100x70 cm, B737 110x120x85 cm, B787 235x85x110 cm (48x40x28, 43x48x33, 92x33x43 in). The values here are the smallest published figure on each axis across the three fleet types.", "src": [ "s2", "s3" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Aeroméxico does not publish whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Spares may only be carried when the passenger is travelling with the mobility aid. Removed and spare batteries must be carried exclusively in the passenger cabin, in strong, durable packaging." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Aeroméxico does not publish on-board aisle-chair availability; it only warns that on flights operated by another airline some services, \"such as on-board wheelchairs\", may be unavailable or differ.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published on Aeroméxico's site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Aeroméxico describes assistance categories (long distances in the terminal, stairs, own mobility equipment) and says the assisted passenger is escorted to their seat, but publishes no lifting/transfer policy.", "src": [] }, "seating": { "value": "Emergency-exit row seats cannot be assigned to passengers with disabilities or reduced mobility; designated seats are assigned at check-in and are always by the aisle", "detail": "\"For safety reasons, specific seats on each aircraft are designated for passengers with disabilities or reduced mobility. These seats are assigned at the airport during check-in and are always located by the aisle… seats in the emergency exit rows cannot be assigned.\" Online check-in is unavailable for passengers requiring assistance.", "src": [ "s2", "s4" ] } }, "damage_liability": { "value": null, "detail": "Aeroméxico publishes no mobility-aid damage-liability statement on the pages found.", "src": [] }, "aircraft_hold_note": "Published maximum wheelchair size by aircraft (length x width x height): Embraer E90 120 x 100 x 70 cm (48 x 40 x 28 in); Boeing 737 110 x 120 x 85 cm (43 x 48 x 33 in); Boeing 787 235 x 85 x 110 cm (92 x 33 x 43 in). Maximum wheelchair weight 200 kg / 440 lb." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "aeromexico.com is a JavaScript app behind a WAF: direct fetches return a 551-byte 'Site Maintenance' page and the rendered special-services page shows only collapsed accordion headings ('Servicio de silla de ruedas', 'Personas con discapacidad'). The full text was read from Aeroméxico's own Drupal CMS (aeromexico.com/cms/…), which serves the same components in Spanish and English; the live European page aeromexico.com/en-gb/travel-information/special-services-europa renders the matching heading 'Wheelchairs, scooters, and other mobility devices'. IMPORTANT CAVEAT FOR A HUMAN: this mobility-device text sits in Aeroméxico's EUROPEAN storefront components (it cites EC Regulation 1107/2006, ENAC and European departure airports and lists only European phone numbers). The dimension, weight and battery figures are fleet-based (E90/B737/B787) and read as global, but Aeroméxico's Mexico/US pages could not be rendered to confirm they say the same thing. Notable: Aeroméxico refuses spillable-battery chairs outright, and states there is no watt-hour limit when a lithium battery stays installed.", "searched_urls": [ "https://www.aeromexico.com/en-us", "https://www.aeromexico.com/en-us/flight-information/special-services", "https://www.aeromexico.com/en-us/travel-information/passengers", "https://www.aeromexico.com/en-us/travel-information/baggage", "https://www.aeromexico.com/en-us/travel-information/baggage/special-baggage", "https://www.aeromexico.com/es-mx/informacion-de-vuelos/servicios-especiales", "https://www.aeromexico.com/es-mx/informacion-de-vuelos/pasajeros", "https://www.aeromexico.com/es-mx/informacion-de-vuelos/equipaje/equipaje-prohibido-restringido", "https://www.aeromexico.com/es-mx/contacto", "https://www.aeromexico.com/cms/sites/default/files/new-airport-es-am.pdf", "https://www.aeromexico.com/sitemap.xml", "https://www.aeromexico.com/robots.txt", "https://www.aeromexico.com/cms/jsonapi", "https://www.aeromexico.com/cms/es/informacion-de-vuelos/servicios-especiales", "https://www.aeromexico.com/cms/es/search/node?keys=silla%20de%20ruedas", "https://www.aeromexico.com/cms/en/search/node?keys=wheelchair%20battery%20Wh", "https://www.aeromexico.com/cms/es/node/53514", "https://www.aeromexico.com/cms/es/node/71141", "https://www.aeromexico.com/cms/es/node/72931", "https://www.aeromexico.com/cms/en/node/72931", "https://www.aeromexico.com/cms/en/node/74020", "https://www.aeromexico.com/en-gb/flight-information/special-services", "https://www.aeromexico.com/en-gb/travel-information/special-services-europa", "https://aeromexicobusiness.com/article/lo_que_necesitas_saber_de_servicios_especiales_sillas_de_ruedas_", "https://cxsv.my.site.com/AMCustomerService/s/amx-atc?language=en_US" ] } }, { "schema_version": "1.1", "slug": "africa-world-airlines", "name": "Africa World Airlines", "iata_code": "AW", "icao_code": "AFW", "country": "Ghana", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flyafricaworld.com", "sources": [ { "id": "s1", "title": "Conditions of Carriage (section 7.2 Special Assistance; section 8 Baggage; section 14 Liability for Damage)", "url": "https://www.flyafricaworld.com/policies/carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Customer Commitment Policy (section 5 — Passengers with Reduced Mobility)", "url": "https://www.flyafricaworld.com/policies/customer-commitment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us — offices, call centre and email addresses", "url": "https://www.flyafricaworld.com/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Africa World Airlines homepage / FAQ", "url": "https://www.flyafricaworld.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Ghana — Call Centre (toll-free), handles special-assistance requests", "number": "0800 200 200", "hours": "06:00–20:00, Mon–Sun", "region": "GH", "src": [ "s3", "s4" ] }, { "label": "Ghana — Call Centre hotline", "number": "+233 24 243 8888", "hours": "06:00–20:00, Mon–Sun", "region": "GH", "src": [ "s3", "s4" ] }, { "label": "Nigeria — Lagos airport office (MMIA Terminal 2)", "number": "+234 704 342 7130", "hours": "06:00–21:00, Mon–Sun", "region": "NG", "src": [ "s3" ] }, { "label": "Nigeria — Abuja airport office", "number": "+234 070 1789 4027", "hours": "08:00–21:00, Mon–Sun", "region": "NG", "src": [ "s3" ] } ], "email": [ { "label": "Reservations / Call Centre — where assistance requests are made", "address": "res.callcentre@flyafricaworld.com", "src": [ "s3", "s4" ] }, { "label": "Customer service and written complaints", "address": "concerns@flyafricaworld.com", "src": [ "s3", "s4" ] }, { "label": "Baggage Services — missing, delayed or damaged baggage (incl. checked mobility aids)", "address": "baggageservices@flyafricaworld.com", "src": [ "s3", "s4" ] } ], "web_form": [ { "label": "Contact form (\"Send Us an Email\")", "url": "https://www.flyafricaworld.com/contact", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Conditions of Carriage — 7.2 Special Assistance / Disability", "url": "https://www.flyafricaworld.com/policies/carriage", "src": [ "s1" ] }, { "label": "Customer Commitment Policy — Passengers with Reduced Mobility", "url": "https://www.flyafricaworld.com/policies/customer-commitment", "src": [ "s2" ] } ], "notes": "AWA publishes no dedicated accessibility page and no disability-specific phone line or email; the mobility-aid rules are inside section 7.2 of the Conditions of Carriage. The airline says it designates a Customer Relationship Team (CRT) at every airport responsible for disability service delivery, requestable through any AWA agent, but publishes no direct CRT contact." }, "policy": { "notice_hours": { "value": 72, "detail": "CoC 7.2.1.1: acceptance of passengers requiring special assistance \"is subject to prior arrangement with us. Passengers are advised to inform us of any disability or special need at least 72 hours before purchasing a ticket.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Tell AWA at the time of ticket purchase; otherwise call the Ghana call centre (0800 200 200 / +233 24 243 8888) or email res.callcentre@flyafricaworld.com", "detail": "CoC 7.2.1.1 requires prior arrangement and an agreement by AWA to provide the assistance. 7.2.1.2.4: if no prior notice was given AWA will still \"endeavor to ensure that all possible arrangements are made\". Airport Customer Relationship Teams (CRT) can be requested through any AWA agent.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "CoC 7.2.1.2: \"Wheelchairs will be provided without charge.\" 7.2.1.2.3: \"Transport of wheelchairs and other assistance devices for personal use at no charge.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. AWA says wheelchairs and other assistance devices for personal use are carried at no charge but never states how many devices per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "CoC 7.2.1.2.3: AWA transports \"wheelchairs and other assistance devices for personal use at no charge\". 7.2.1.2.2 covers WCHR passengers who can climb the aircraft steps and walk to their seat but cannot walk long distances.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. AWA makes no provision for stowing a folding manual wheelchair in the cabin; its cabin-baggage rule is one item up to 5 kg and 18 x 50 x 33 cm.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not clearly published. CoC 7.2.1.2.6 promises only \"Receipt of checked wheelchair or other assistance device upon disembarking or at baggage claim\" — AWA does not commit to returning the chair at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No mobility-aid-specific weight published. AWA's general hold-baggage rule (CoC 8.3.2) is that it \"cannot accept any individual item exceeding 32 kilos\"; the airline does not say whether that applies to a wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size published. AWA's general hold-baggage rule (CoC 8.3.2) refuses any individual item with combined dimensions over 81 cm (height), 119 cm (width) and 119 cm (depth); the airline does not say whether this applies to a mobility aid, so no figure is recorded here.", "src": [], "basis": null }, "notes": "CoC 7.2.1.2: \"The number of wheelchair passengers may be limited from time to time.\" CoC 8.3.7: AWA \"will not accept responsibility for the damage or loss of protruding parts such as wheels, straps, pull handles\" on checked items.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — AWA publishes no in-cabin wheelchair stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "No battery allowance published: AWA refuses motorised wheelchairs with dry or wet-cell batteries outright on its E-145 fleet.", "src": [] }, "non_spillable": { "value": null, "detail": "No battery allowance published: AWA refuses motorised wheelchairs with dry or wet-cell batteries outright on its E-145 fleet.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. AWA's refusal (CoC 7.2.1.2.11) names \"dry or wet-cell batteries\" and does not mention lithium; with motorised chairs refused for aircraft-size reasons there is no published lithium allowance.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — motorised wheelchairs are refused, so AWA publishes no watt-hour limit.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — motorised wheelchairs are refused, so AWA publishes no watt-hour limit.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — motorised wheelchairs are refused, so AWA publishes no watt-hour limit.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — motorised wheelchairs are refused, so no spare-battery allowance is published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — motorised wheelchairs are refused.", "src": [] }, "terminals": { "value": null, "detail": "Not published — motorised wheelchairs are refused.", "src": [] }, "documentation": { "value": null, "detail": "Not published — motorised wheelchairs are refused.", "src": [] } }, "allowed": { "value": false, "detail": "CoC 7.2.1.2.11: \"Due to the size and category of our EMBRAER 145 J aircraft we are not permitted to carry MOTORIZED WHEELCHAIRS with dry or wet-cell batteries.\" A fleet-wide refusal, not a route exclusion.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — motorised wheelchairs are not carried on AWA's E-145 fleet.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — motorised wheelchairs are not carried on AWA's E-145 fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — motorised wheelchairs are not carried on AWA's E-145 fleet.", "src": [] }, "notes": "The refusal of motorised wheelchairs is tied to the Embraer 145 J. AWA publishes no exception for any other aircraft type." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "CoC 7.2.1.2.10: \"AWA personnel are not insured, permitted or equipped with an ON BOARD WHEELCHAIR to be used to take passengers with disabilities to the lavatory.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. AWA offers lavatory availability by aircraft type on request (Customer Commitment §7) but never states that any lavatory is accessible, and says there is no on-board wheelchair to reach one.", "src": [] }, "transfer_assistance": { "value": false, "detail": "CoC 7.2.1.2.7: staff \"are not permitted to hand-carry passengers on and off aircraft\". 7.2.1.2.9: AWA \"is not insured, permitted or equipped to hand carry any passenger that is unable to assist themselves\" — WCHC and WCHS passengers. Customer Commitment §5: \"Due to structural limitation on our current E-145 fleet, only WCHR cases are supported\".", "src": [ "s1", "s2" ] }, "seating": { "value": "Pre-boarding to allocate a suitable seat; passengers with disabilities may not be seated in emergency exit rows", "detail": "CoC 7.2.1.2.5: \"Pre-boarding to allocate a suitable seat. Customers with disabilities are NOT allowed to sit at the emergency exit rows.\" Seats are otherwise assigned at check-in (CoC 4.4). No movable-armrest or bulkhead policy is published.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit — maximum 1,131 SDR for baggage; no mobility-aid-specific cover", "detail": "CoC 14.1.1: on international flights \"AWA's liability in the case of baggage irregularities is limited to a maximum of 1,131 SDRs\". 14.1(e): SDR 19 per kilogram for hold baggage where the Warsaw Convention applies. CoC 8.3.7 disclaims responsibility for \"damage or loss of protruding parts such as wheels, straps, pull handles\".", "src": [ "s1" ] }, "aircraft_hold_note": "AWA's Conditions of Carriage describe the fleet as the Embraer 145 J and cite its \"size and category\" as the reason motorised wheelchairs cannot be carried. General hold-baggage ceiling: no individual item over 32 kg or exceeding 81 cm (height) x 119 cm (width) x 119 cm (depth)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Serious restrictions, all stated by AWA itself. (1) Motorised wheelchairs with dry or wet-cell batteries are refused across the whole E-145 fleet (CoC 7.2.1.2.11). (2) AWA will not hand-carry a passenger who cannot assist themselves, so WCHC and WCHS passengers are effectively not accommodated; only WCHR is supported (CoC 7.2.1.2.7/7.2.1.2.9; Customer Commitment §5). (3) No on-board wheelchair, therefore no lavatory access in flight. (4) No medical oxygen, stretchers, incubators or respirators (CoC 7.2.1.2.8/7.2.1.2.12). (5) The 72-hour notice is worded oddly — \"at least 72 hours before purchasing a ticket\", not before departure. The old domain flyawa.com.gh no longer resolves; the live site is flyafricaworld.com.", "searched_urls": [ "https://www.flyawa.com.gh/", "https://www.flyafricaworld.com/", "https://www.flyafricaworld.com/policies/carriage", "https://www.flyafricaworld.com/policies/customer-commitment", "https://www.flyafricaworld.com/contact", "https://www.flyafricaworld.com/faqs", "https://www.flyafricaworld.com/at-the-airport" ] } }, { "schema_version": "1.1", "slug": "air-algerie", "name": "Air Algérie", "iata_code": "AH", "icao_code": "DAH", "country": "Algeria", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://airalgerie.dz", "sources": [ { "id": "s1", "title": "Assistance particulière — Malades ou passagers à mobilité réduite", "url": "https://airalgerie.dz/planifier-et-reserver/assistance-particuliere/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Transport des passagers à mobilité réduite (PDF, Édition N°01 — Révision N°01 / Avril 2021)", "url": "https://airalgerie.dz/wp-content/uploads/2023/04/passagers-a-mobilite-reduite.Mars2023pdf.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Bagage — Fauteuils Roulants et Matériel d'assistance", "url": "https://airalgerie.dz/planifier-et-reserver/bagage/fauteuils-roulants-et-materiel-dassistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Bagage — Articles interdits", "url": "https://airalgerie.dz/planifier-et-reserver/bagage/articles-interdits/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Tableau 2.3.A — Dispositions pour les marchandises dangereuses transportées par les passagers ou les membres d'équipage (PDF, version 2023)", "url": "https://airalgerie.dz/wp-content/uploads/2023/02/TABLEAU-DGR-2.3-A-.-FR.-VERS-2023-.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Plan d'accessibilité Air Algérie 2024-2026 (PDF)", "url": "https://airalgerie.dz/wp-content/uploads/2026/03/Plan-daccessibilite-AH-jul24FR.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Algérie — Call Center / demandes spéciales PMR", "number": "+213 21 98 63 63", "hours": null, "region": "DZ", "src": [ "s2", "s1", "s6" ] }, { "label": "France — Call Center Air Algérie (demandes spéciales PMR)", "number": "+33 1 76 54 40 00", "hours": null, "region": "FR", "src": [ "s2", "s1" ] }, { "label": "Suisse — Call Center Air Algérie (demandes spéciales PMR)", "number": "+41 21 530 94 83", "hours": null, "region": "CH", "src": [ "s2", "s1" ] }, { "label": "Algérie — numéro court 3302", "number": "3302", "hours": null, "region": "DZ", "src": [ "s1" ] }, { "label": "Royaume-Uni — Call Center Air Algérie", "number": "+44 2045 253188", "hours": null, "region": "GB", "src": [ "s1" ] } ], "email": [ { "label": "Demandes spéciales / assistance PMR (centre d'appel Air Algérie)", "address": "assistance.speciale@airalgerie.dz", "src": [ "s2" ] }, { "label": "Rétroaction sur l'accessibilité (plan d'accessibilité canadien)", "address": "accessibility@airalgerie.dz", "src": [ "s1", "s6" ] } ], "web_form": [ { "label": "Formulaire de rétroaction sur l'accessibilité", "url": "https://forms.airalgerie.dz/index.php/594157", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Assistance particulière (PMR, civières, fauteuils roulants)", "url": "https://airalgerie.dz/planifier-et-reserver/assistance-particuliere/", "src": [ "s1" ] }, { "label": "Fauteuils roulants et matériel d'assistance", "url": "https://airalgerie.dz/planifier-et-reserver/bagage/fauteuils-roulants-et-materiel-dassistance/", "src": [ "s3" ] }, { "label": "Guide « Transport des passagers à mobilité réduite » (PDF)", "url": "https://airalgerie.dz/wp-content/uploads/2023/04/passagers-a-mobilite-reduite.Mars2023pdf.pdf", "src": [ "s2" ] }, { "label": "Tableau 2.3.A — marchandises dangereuses transportées par les passagers (PDF)", "url": "https://airalgerie.dz/wp-content/uploads/2023/02/TABLEAU-DGR-2.3-A-.-FR.-VERS-2023-.pdf", "src": [ "s5" ] } ], "notes": "The dedicated special-assistance channel is the Air Algérie call centre plus assistance.speciale@airalgerie.dz — online booking cannot record an assistance need. accessibility@airalgerie.dz and the online feedback form exist because of Air Algérie's Canadian accessibility obligations (feedback owner: Mme LARBI Asma, Cheffe de département suivi du traitement des Réclamations Clients / International, tel +213 21 98 63 63). Airline wheelchairs at the airport are booked through the « MARHABA » service." }, "policy": { "notice_hours": { "value": 48, "detail": "« Il est important que vous nous notifiez votre besoin d'assistance au moment de la réservation et au plus tard 48 Heures avant votre départ » (guide PMR). The website words it as « au plus tard deux (02) jours avant la date prévue de son vol ». Air Algérie also asks PRM passengers to be at the airport 3 hours before departure, when check-in opens.", "src": [ "s2", "s1", "s3" ] }, "how_to_request": { "value": "Tell the travel agency or Air Algérie sales office at booking, or call the Air Algérie call centre (+213 21 98 63 63) / email assistance.speciale@airalgerie.dz — online booking cannot record an assistance request", "detail": "« La réservation de votre billet en ligne ne vous permet pas de signaler votre état de santé et/ou handicap et de réserver l'assistance dont vous avez besoin. » Requests for an airport wheelchair go through the « MARHABA » service, the Call Center or an agency.", "src": [ "s2", "s3", "s1" ] }, "fee_charged": { "value": false, "detail": "« Le fauteuil roulant personnel du passager, les béquilles, les cannes et tous les autres dispositifs prothétiques indispensables au déplacement du passager sont transportés gratuitement. » The baggage page repeats that PRM passengers may carry a wheelchair and/or another rehabilitation device free of charge.", "src": [ "s1", "s3", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Guide PMR: « En plus de la franchise bagages, nous transporterons, sans frais supplémentaires, deux équipements de mobilité (chaise roulante personnelle, béquilles, cane, déambulateur…) ainsi qu'un équipement médical sous réserve de l'existence d'un espace suffisant à bord de l'aéronef ». The website's baggage page is narrower: « un fauteuil roulant et/ou un autre dispositif de réhabilitation ».", "src": [ "s2", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "Personal wheelchairs, crutches, canes and other prosthetic devices essential to the passenger's mobility are carried, free of charge and in addition to the baggage allowance, subject to sufficient space on board.", "src": [ "s1", "s2", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published for a folding wheelchair. The guide PMR only says canes and crutches must be stowed « dans un endroit de manière à ne pas bloquer les allées et les sorties ».", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. The guide PMR says airport assistance covers helping you « récupérer vos bagages et vos équipements de mobilité » after landing, without saying whether the chair is returned at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Air Algérie instead asks passengers to declare the chair's type, dimensions, weight and whether it folds at booking: « préciser le type de votre fauteuil, ses dimensions, son poids, ainsi que la possibilité ou non de le plier ».", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size published. Air Algérie asks for the chair's dimensions at booking « pour prévoir son transport dans les meilleures conditions », i.e. it is assessed case by case.", "src": [], "basis": null }, "notes": "« Le nombre de fauteuils roulants est limité selon le type d'appareil, à un (01) pour les avions de type ATR et à quatre (04) pour les plus gros porteurs. » Air Algérie also caps the number of PRM per flight at the number of able-bodied people who could assist in an emergency evacuation, and limits WCHC passengers further by cabin configuration.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Air Algérie describes no in-cabin wheelchair stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Air Algérie's Tableau 2.3.A includes « Aides à la mobilité : Les fauteuils roulants électriques ou autres aides à la mobilité similaires équipés d'accumulateurs versables ou d'accumulateurs au lithium (voir 2.3.2.3 et 2.3.2.4) » — carried under the table's conditions, with « L'approbation de l'exploitant ou des exploitants est requise ». No watt-hour or weight figure is given.", "src": [ "s5" ] }, "non_spillable": { "value": "conditional", "detail": "Tableau 2.3.A includes « Aides à la mobilité : Les fauteuils roulants électriques ou autres aides à la mobilité similaires équipés d'accumulateurs à électrolyte liquide inversables, d'accumulateurs au nickel-hydrure métallique ou d'accumulateurs secs (voir 2.3.2.2) » — carried under the table's conditions, operator approval required.", "src": [ "s5" ] }, "lithium_ion": { "value": "conditional", "detail": "Tableau 2.3.A covers lithium-battery mobility aids (2.3.2.3/2.3.2.4) and, separately, « Fauteuils roulants électriques… équipés d'accumulateurs au lithium ionique dont la conception de l'aide à la mobilité ne fournit pas une protection adéquate pour la ou les batteries (voir 2.3.2.4.3) ». Operator approval is required, and the guide PMR warns some battery types may be refused.", "src": [ "s5", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. The watt-hour figures in Air Algérie's Tableau 2.3.A (100 Wh, and 100–160 Wh for larger devices) are stated for portable electronic devices, not for wheelchairs; no wheelchair watt-hour cap is given.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Air Algérie gives no watt-hour cap for a wheelchair battery removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. Air Algérie's spare-battery figures (100 Wh, or 100–160 Wh with a maximum of two spares) are written for portable electronic and portable medical devices, not for wheelchairs.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The « maximum de deux piles de rechange » in Tableau 2.3.A is the general portable-electronics allowance and is not stated to apply to a wheelchair battery.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Air Algérie does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. The Articles interdits page gives only a general instruction: batteries carried inside checked baggage must be well packed, and any equipment fitted with such batteries must be switched off and well packed.", "src": [] }, "documentation": { "value": null, "detail": "Not published. Air Algérie asks for the chair's type, dimensions, weight and folding capability at booking but does not require a battery spec sheet, MSDS or label.", "src": [] } }, "allowed": { "value": "conditional", "detail": "« Certains types de fauteuils roulants sont soumis à des conditions d'acceptation au transport » (page Fauteuils roulants). The guide PMR warns: « Certaines demandes peuvent être refusées compte tenu des caractéristiques de certaines batteries du fauteuil roulant (marchandises dangereuses…) qui ne permettent pas de le transporter en toute sécurité. » Air Algérie's Tableau 2.3.A lists powered wheelchairs among dangerous goods requiring operator approval.", "src": [ "s3", "s2", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Air Algérie states no weight limit for a powered wheelchair, only that the weight must be declared at booking.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Air Algérie states no maximum size for a powered wheelchair, only that the dimensions must be declared at booking.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Air Algérie does not say where a checked powered wheelchair is returned.", "src": [] }, "notes": "Air Algérie publishes no watt-hour figure of its own for wheelchair batteries; acceptance is decided case by case against its Tableau 2.3.A. Declare the battery chemistry and Wh rating to the call centre or assistance.speciale@airalgerie.dz at least 48 h before departure." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Air Algérie says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not stated for the current fleet. Air Algérie's 2024-2026 accessibility plan says only that when acquiring aircraft it specifies « Toilettes accessibles aux PMR équipées de barres d'appui et d'espace supplémentaire » in its requirements.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Guide PMR, « A bord »: cabin crew are at your disposal if you need help with « le rangement de vos bagages à main lors de l'embarquement » and « vos déplacements entre votre siège et les toilettes ». Airport assistance runs from a meeting point to your seat on the aircraft.", "src": [ "s2" ] }, "seating": { "value": "Aisle seats with movable armrests are set aside for PRM on request; exit-row seats are barred and WCHC passengers may not use certain fixed-armrest seats", "detail": "Guide PMR: many seats are laid out for accessibility, « en général ils sont à côté de l'allée et sont dotés d'accoudoirs mobiles ». Access restrictions apply to seats near emergency exits and to certain fixed-armrest seats for WCHC passengers; PRM must be spread evenly through the cabin and may not sit where they would obstruct crew, emergency equipment or evacuation.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published on Air Algérie's accessibility, wheelchair or baggage pages — no mobility-aid damage rule, valuation or waiver is described there.", "src": [] }, "aircraft_hold_note": "Air Algérie caps wheelchairs per flight by aircraft type: « un (01) pour les avions de type ATR et quatre (04) pour les plus gros porteurs »." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Air Algérie's own words are French; details above are translated or quoted from the French pages. Key traveller points: (1) you cannot register an assistance need through online booking — you must phone the call centre or email assistance.speciale@airalgerie.dz at least 48 h ahead, and be at the airport 3 h before departure; (2) only one wheelchair passenger is accepted on ATR flights, four on larger aircraft; (3) Air Algérie publishes no watt-hour limit for wheelchair batteries — powered chairs are assessed case by case under its Tableau 2.3.A and « certaines demandes peuvent être refusées » because of the battery. Contradiction to re-check: the guide PMR promises two mobility devices plus one item of medical equipment free of charge, while the website's baggage page says « un fauteuil roulant et/ou un autre dispositif de réhabilitation ». The guide PMR is dated Édition N°01 Révision N°01 / Avril 2021 although it is hosted in a 2023 upload folder — the policy may be five years old. An archived English/Spanish version of the PMR leaflet is also linked from the assistance page (web.archive.org copy of a 2021 PDF, and a Spanish PDF).", "searched_urls": [ "https://airalgerie.dz/", "https://airalgerie.dz/planifier-et-reserver/assistance-particuliere/", "https://airalgerie.dz/planifier-et-reserver/bagage/", "https://airalgerie.dz/planifier-et-reserver/bagage/fauteuils-roulants-et-materiel-dassistance/", "https://airalgerie.dz/planifier-et-reserver/bagage/articles-interdits/", "https://airalgerie.dz/wp-content/uploads/2023/04/passagers-a-mobilite-reduite.Mars2023pdf.pdf", "https://airalgerie.dz/wp-content/uploads/2023/02/TABLEAU-DGR-2.3-A-.-FR.-VERS-2023-.pdf", "https://airalgerie.dz/wp-content/uploads/2026/03/Plan-daccessibilite-AH-jul24FR.pdf", "https://airalgerie.dz/wp-content/uploads/2023/02/pmr-espanol.pdf", "http://web.archive.org/web/20211014035719/https://airalgerie.dz/wp-content/uploads/2021/04/passengers-with-reduced-mobility.pdf", "https://forms.airalgerie.dz/index.php/594157" ] } }, { "schema_version": "1.1", "slug": "air-arabia", "name": "Air Arabia", "iata_code": "G9", "icao_code": "ABY", "country": "United Arab Emirates", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airarabia.com/", "sources": [ { "id": "s1", "title": "Travel FAQs — Passengers with special needs", "url": "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/special-assistance/passengers-with-special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Conditions of Carriage (Articles 5, 9.2, 11, 18)", "url": "https://www.airarabia.com/en/about-us/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Travel FAQs — Prohibited Items (batteries)", "url": "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/baggage/prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Travel FAQs — Medical Form (MEDIF) for Passengers with Medical Conditions", "url": "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/special-assistance/medical-form-for-passengers-with-medical-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us / Help centre", "url": "https://www.airarabia.com/en/customer-service/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Travel FAQs — Checked Baggage", "url": "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/baggage/checked-baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "Air Arabia Medical Center (AAMC) — MEDIF / fit-to-fly, wheelchair and oxygen requests", "address": "medreport@airarabia.com", "src": [ "s4" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp support", "detail": "WhatsApp support number +971 600 508001 (printed on the Contact us page; no TTY / text-relay service is published)", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Passengers with special needs (wheelchair assistance)", "url": "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/special-assistance/passengers-with-special-needs", "src": [ "s1" ] }, { "label": "Medical form (MEDIF) for passengers with medical conditions", "url": "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/special-assistance/medical-form-for-passengers-with-medical-conditions", "src": [ "s4" ] }, { "label": "Conditions of Carriage (mobility equipment, Art. 9.2.6 & 11.1.4)", "url": "https://www.airarabia.com/en/about-us/conditions-of-carriage", "src": [ "s2" ] }, { "label": "Prohibited items — batteries", "url": "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/baggage/prohibited-items", "src": [ "s3" ] } ], "notes": "No dedicated disability/accessibility phone line is published. Country call-centre numbers are served from a JavaScript widget on the Contact us page and could not be transcribed; the only directly printed channels are the WhatsApp number, live chat and the AAMC medical e-mail." }, "policy": { "notice_hours": { "value": 48, "detail": "Conditions of Carriage 11.1.4 carries mobility equipment 'subject to advance warning of 48 hours'; Art. 5.1.2 says a request made less than 48 h before departure may be refused. The FAQ separately recommends booking the airport wheelchair service at least 24 h ahead. MEDIF cases: 48 h.", "src": [ "s1", "s2", "s4" ] }, "how_to_request": { "value": "Select the wheelchair service in the 'Passenger Services' section on the 'Extras' page while booking or modifying, or contact customer support via live chat, e-mail or the call centre", "detail": "FAQ: wheelchair assistance can be requested online during booking/modification under 'Passenger Services' on the 'Extras' page, or through Air Arabia customer support (live chat, e-mail, call centre). MEDIF cases e-mail medreport@airarabia.com.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": null, "detail": "Not published. Air Arabia never states whether carrying a passenger's own mobility aid is free or counts against the baggage allowance; the Conditions of Carriage allow up to two mobility devices (11.1.4) but are silent on charging. The only charge published is a third-party one — FAQ: 'A nominal fee may be charged by airport handling staff for the service' of pushing an airport wheelchair — which is not an Air Arabia carriage fee.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Conditions of Carriage 11.1.4: 'Transport of up to two pieces of mobility equipment per disabled person or person with reduced mobility, including electric wheelchairs'.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Conditions of Carriage 11.1.4 permits up to two pieces of mobility equipment per disabled / reduced-mobility passenger; Art. 9.2.6 tells passengers travelling with a wheelchair to advise airport staff on arrival at the airport.", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Air Arabia says nothing about stowing a folding manual wheelchair in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Air Arabia does not say whether a wheelchair is returned at the aircraft door or at the baggage belt.", "src": [] }, "max_weight_kg": { "value": 60, "detail": "Conditions of Carriage 9.2.6: 'Wheelchair mobility aid more than 60Kg cannot be accepted unless approved by the airline after check with arrival and departure regarding facilities.' Ordinary checked bags are capped at 32 kg / 158 cm, but that rule is not stated to apply to mobility aids.", "src": [ "s2", "s6" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions published. The 158 cm total-dimension rule Air Arabia publishes applies to ordinary checked bags, not to mobility aids, so it is not recorded here.", "src": [], "basis": null }, "notes": "Conditions of Carriage 5.1.1: a passenger who cannot feed themselves, use the toilet unassisted or evacuate the cabin unassisted is carried only with (a) clearance from a doctor Air Arabia considers sufficiently qualified and (b) an accompanying person able to assist.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage space is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. Air Arabia's prohibited-items FAQ lists 'wet cell batteries' among corrosives passengers should not pack, but says nothing about wheelchair batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Air Arabia gives no gel / AGM / sealed-lead-acid wheelchair battery rule.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — no lithium-ion mobility-aid rule appears anywhere on airarabia.com; the Conditions of Carriage only refer generally to 'relevant legislation concerning dangerous goods'.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Air Arabia gives no watt-hour figure for a battery that stays installed in a wheelchair; the only lithium-ion cap on airarabia.com is the 100 Wh written for portable electronic devices and power banks. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Air Arabia does not address removing a wheelchair battery into the cabin. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No mobility-aid spare limit published. The prohibited-items FAQ caps spare/loose lithium-ion batteries 'for portable electronic devices' at 100 Wh (lithium metal 2 g), carry-on only, but does not say whether that applies to a spare wheelchair battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The FAQ limits power banks to 2 per passenger and personal electronic devices to 15 per passenger, but gives no spare-wheelchair-battery count.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Air Arabia does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for mobility aids. Air Arabia's prohibited-items FAQ requires spare/loose batteries to travel in carry-on baggage individually protected against short circuit, but that is written for portable electronic devices; no wheelchair-specific terminal-insulation or immobilisation instruction exists.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet or MSDS is demanded. A MEDIF signed by the treating doctor is required only where the passenger needs oxygen, an escort, in-flight treatment, has had recent surgery, or must carry/use medical equipment on board.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Conditions of Carriage 11.1.4 expressly includes 'electric wheelchairs' among the up-to-two mobility devices carried, but 'subject to advance warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods'; over 60 kg the airline must approve it first (Art. 9.2.6).", "src": [ "s2" ] }, "max_weight_kg": { "value": 60, "detail": "Conditions of Carriage 9.2.6: a wheelchair mobility aid over 60 kg 'cannot be accepted unless approved by the airline after check with arrival and departure regarding facilities'.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions published; the Conditions of Carriage only warn of 'possible limitations of space on board the aircraft'.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — no statement about returning a powered chair at the aircraft door.", "src": [] }, "notes": "Air Arabia publishes no hold-door or hold-volume figures for its all-A320-family fleet; the 60 kg approval threshold is the only hard number a traveller can plan against." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Air Arabia does not say whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information for the A320/A321 fleet.", "src": [] }, "transfer_assistance": { "value": false, "detail": "FAQ: 'Passengers traveling with a wheelchair must be accompanied by a travel companion who can assist them throughout the journey, including boarding, disembarking, and in-flight assistance.' CoC 9.2.7 also makes assistance through the airport the airport authority's responsibility, not Air Arabia's.", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Not published — no movable-armrest or bulkhead seating policy for disabled passengers.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit — 1,288 SDR (approx. US$1,500) per passenger for checked and unchecked baggage", "detail": "Conditions of Carriage 18.4.3: maximum 1288 SDRs (approx. US$1,500) per passenger for damage to both checked and unchecked baggage where the Montreal Convention applies; 332 SDRs unchecked / 17 SDRs per kg checked under Warsaw. Damage must be notified in writing within 7 days (Art. 19.1.3). No mobility-aid full-value rule is published.", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Arabia is a low-cost carrier and its published disability policy is thin and restrictive. Three things a traveller should note: (1) the FAQ states a nominal fee may be charged by airport handling staff for the wheelchair service; (2) the FAQ states that any passenger travelling with a wheelchair must be accompanied by a travel companion who assists with boarding, disembarking and in-flight needs — a blanket companion requirement stricter than EC 1107/2006 or 14 CFR 382; (3) a wheelchair mobility aid over 60 kg is refused unless the airline approves it in advance. Air Arabia publishes NO wheelchair-battery rules at all — no watt-hour limits, no spillable / non-spillable / lithium guidance — only a general reference in the Conditions of Carriage to 'relevant legislation concerning dangerous goods'. The same Conditions of Carriage cover Air Arabia PJSC, Air Arabia Maroc, Air Arabia Egypt, Air Arabia Abu Dhabi and Air Arabia DMM.", "searched_urls": [ "https://www.airarabia.com/en", "https://www.airarabia.com/en/help/frequently-asked-questions", "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/special-assistance/passengers-with-special-needs", "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/special-assistance/medical-form-for-passengers-with-medical-conditions", "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/special-assistance", "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/baggage/prohibited-items", "https://www.airarabia.com/en/help/frequently-asked-questions/faq-source/baggage/checked-baggage", "https://www.airarabia.com/en/about-us/conditions-of-carriage", "https://www.airarabia.com/en/customer-service/contact-us", "https://www.airarabia.com/en/customer-service/call-centres", "https://www.airarabia.com/en/Help/Contact-Us", "https://www.airarabia.com/en/about-us/accessibility-statement" ] } }, { "schema_version": "1.1", "slug": "air-astana", "name": "Air Astana", "iata_code": "KC", "icao_code": "KZR", "country": "Kazakhstan", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airastana.com/", "sources": [ { "id": "s1", "title": "Equipment for Passengers with Reduced Mobility — Wheelchair Assistance and Mobility Aid Guidelines", "url": "https://www.airastana.com/global-en/information/reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Services", "url": "https://www.airastana.com/global-en/booking-manage/special-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dangerous goods", "url": "https://www.airastana.com/global-en/information/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact information", "url": "https://www.airastana.com/global-en/information/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Information for passengers with medical restrictions", "url": "https://www.airastana.com/global-en/information/medical-restrictions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Кресла-коляски и вспомогательные устройства для пассажиров с ограниченными возможностями передвижения (Reduced Mobility, Russian)", "url": "https://www.airastana.com/global-ru/information/reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Lost, Delayed or Damaged Baggage — Limitation of Baggage Liability", "url": "https://www.airastana.com/global-en/information/baggage-help", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Kazakhstan (Almaty) — Air Astana Call Centre", "number": "+7 727 244 44 77", "hours": "24/7", "region": "KZ", "src": [ "s4" ] }, { "label": "Kazakhstan (all regions, domestic short number) 58 44 77 — Air Astana Call Centre", "number": "58 44 77", "hours": "24/7", "region": "KZ", "src": [ "s4" ] }, { "label": "Kazakhstan — Air Astana head office, Almaty", "number": "+7 727 258 4135", "hours": "Monday to Friday, 08:00–17:00", "region": "KZ", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Help Centre request form for special assistance (linked from the reduced-mobility page)", "url": "https://help.airastana.com/hc/en-gb/requests/new?ticket_form_id=9101681538578", "src": [ "s1" ] }, { "label": "Air Astana Help Centre", "url": "https://help.airastana.com/hc/en-gb", "src": [ "s2", "s4" ] } ], "relay": [ { "label": "WhatsApp online consultant — 24 hours a day", "detail": "\"Simply save the number +7 702 702 0074 on your device and feel free to reach out to us anytime. Our team is available 24 hours a day.\" No TTY or text-relay service is published.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Equipment for Passengers with Reduced Mobility (wheelchairs, batteries, stretchers)", "url": "https://www.airastana.com/global-en/information/reduced-mobility", "src": [ "s1" ] }, { "label": "Оборудование для пассажиров с ограниченными возможностями передвижения (Russian)", "url": "https://www.airastana.com/global-ru/information/reduced-mobility", "src": [ "s6" ] }, { "label": "Special Services hub", "url": "https://www.airastana.com/global-en/booking-manage/special-services", "src": [ "s2" ] }, { "label": "Dangerous goods (general battery and power-bank rules)", "url": "https://www.airastana.com/global-en/information/dangerous-goods", "src": [ "s3" ] } ], "notes": "Air Astana routes all special-assistance requests through its Help Centre rather than a dedicated disability phone line; the reduced-mobility page links directly to a pre-filled Help Centre request form. The Call Centre is 24/7. Air Astana also publishes a long list of city and airport ticket offices with local numbers on its contact page; only the head-office and call-centre numbers are recorded here." }, "policy": { "notice_hours": { "value": 24, "detail": "\"To ensure provision of optimal assistance, kindly provide all the necessary information at least 24 hours before departure (96 hours for stretcher assistance).\" A personal-wheelchair request must reach the Help Centre at least 24 hours before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Submit a request to the Air Astana Help Centre at least 24 hours before departure; prior approval of the carrier is required for a personal wheelchair", "detail": "\"If you require special assistance, please contact our Help Centre to arrange any of the following services\" — the reduced-mobility page links to a pre-filled Help Centre form (ticket_form_id 9101681538578). \"Prior approval of the air carrier is required to transport a personal wheelchair.\"", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Carriage of wheelchairs is free of charge and does not count towards your free baggage allowance.\" One airport exception is published: at Urumqi, a passenger who cannot climb the aircraft steps unaided \"will require a paid first aid service upon arrival at the airport\" — an airport-side charge, not an Air Astana carriage fee.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Air Astana states neither a number nor an explicit absence of one: the reduced-mobility page says only that \"Wheelchairs of any type are permitted as checked-in baggage only\" and that carriage is free, without saying how many mobility aids one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "\"Wheelchairs of any type are permitted as checked-in baggage only… Manually Powered Foldable Wheelchairs: Acceptance without special restrictions.\" But acceptance is \"subject to space availability in the hold\", requires 24 h notice to the Help Centre, and the same page states \"Prior approval of the air carrier is required to transport a personal wheelchair.\"", "src": [ "s1", "s6" ] }, "cabin_stowage": { "value": false, "detail": "\"Wheelchairs of any type are permitted as checked-in baggage only.\" No in-cabin stowage of a folding chair is offered.", "src": [ "s1", "s6" ] }, "gate_delivery": { "value": null, "detail": "Not published. Air Astana describes airport wheelchair-assistance tiers up to help moving to and from the cabin seat, but does not say where a passenger's own chair is handed over or returned.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The 130 kg maximum on the same page applies to stretcher passengers, not to wheelchairs.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Acceptance is qualified only as \"subject to space availability in the hold\"; no chair size limit, cargo-door aperture or hold dimension is given.", "src": [ "s1" ], "basis": null }, "notes": "Battery-powered mobility aids are offered specifically to \"passengers with limited mobility due to disability, health, age, or temporary issues (e.g., broken leg)\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "None published — wheelchairs travel as checked baggage only, so there is no in-cabin stowage envelope.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted. If the chair can be loaded, stowed, secured and unloaded upright at all times the battery may stay installed, with terminals protected, battery secured and circuits deactivated. If it cannot be kept upright the battery must be removed and packed in strong, rigid, leak-tight packaging impervious to battery fluid, secured upright and surrounded by absorbent material able to absorb the entire liquid content.", "src": [ "s1", "s6" ] }, "non_spillable": { "value": true, "detail": "Accepted. Where the design lets the user remove the battery it must be detached and carried in durable rigid packaging with the terminals protected; where it cannot be removed, terminals must be shielded, the battery firmly affixed to the chair and the electrical circuits deactivated.", "src": [ "s1", "s6" ] }, "lithium_ion": { "value": true, "detail": "\"Acceptance is permissible if the lithium battery is appropriately certified, confirming that all required tests have been conducted.\" Removable-by-design batteries must be detached and carried in rigid packaging with protected terminals; non-removable batteries stay fitted with terminals shielded and circuits deactivated.", "src": [ "s1", "s6" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"Lithium-ion batteries that are securely attached to the wheelchair and protected from damage are not subject to power limitations.\"", "src": [ "s1", "s6" ] }, "lithium_wh_removed_max": { "value": null, "detail": "No watt-hour cap is published for a battery removed from the chair; Air Astana requires only that it travels in durable, rigid packaging with the terminals protected against short circuit.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Passengers are allowed to carry in the cabin one spare lithium-ion battery for a wheelchair with a capacity not exceeding 300 watt-hours, or two spare lithium-ion batteries, each not exceeding 160 watt-hours.\"", "src": [ "s1", "s6" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two, in the cabin: one spare of up to 300 Wh, OR two spares of up to 160 Wh each. The dangerous-goods page separately rules \"any spare batteries, including lithium batteries (e.g. power banks)\" — under 100 Wh no approval, 100–160 Wh with approval and \"limited by 2 per passenger\", over 160 Wh refused — but the wheelchair section publishes the 300/160 Wh figures, so those are what is recorded here.", "src": [ "s1", "s3" ] }, "removal_required": { "value": "conditional", "detail": "Only where the design allows or upright stowage is impossible. \"In cases where a battery-powered wheelchair is specifically designed to permit user removal of its battery (e.g., collapsible models), it is essential to detach the battery.\" A spillable battery must also be removed if the chair cannot be kept upright throughout. Otherwise the battery stays installed and secured.", "src": [ "s1", "s6" ] }, "terminals": { "value": true, "detail": "\"Regardless of the situation, protective measures for battery terminals, secure attachment of the battery, and deactivation of electrical circuits are mandatory.\"", "src": [ "s1", "s6" ] }, "documentation": { "value": "Lithium battery certification confirming the required tests have been conducted", "detail": "\"Acceptance is permissible if the lithium battery is appropriately certified, confirming that all required tests have been conducted.\" Air Astana also requires prior carrier approval to transport a personal wheelchair.", "src": [ "s1", "s6" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs and similar mobility aids are accepted for \"passengers with limited mobility due to disability, health, age, or temporary issues (e.g., broken leg)\", as checked baggage only, subject to hold space, 24 h notice and the battery rules below. \"Prior approval of the air carrier is required to transport a personal wheelchair.\"", "src": [ "s1", "s6" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered mobility aid is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — acceptance is qualified only as subject to space availability in the hold.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Air Astana does not say whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Battery-powered mobility aids are offered only to passengers whose mobility is limited by disability, health, age or a temporary problem such as a broken leg." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Air Astana does not mention an on-board aisle chair anywhere on its reduced-mobility or special-services pages.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information appears on Air Astana's site.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Offered as the top wheelchair tier: \"For passengers who are entirely immobile, requiring assistance with ascending and descending steps as well as movement to and from the cabin seat.\" STATION EXCLUSION: \"Urumqi Airport only provides wheelchairs for passengers who are capable of ascending and descending steps independently\"; anyone who cannot \"will require a paid first aid service upon arrival at the airport\". (The medical-restrictions page's \"guidance to your seat in the cabin\" is offered to vision/hearing-impaired passengers, not as physical transfer.)", "src": [ "s1", "s5", "s6" ] }, "seating": { "value": null, "detail": "No movable-armrest, bulkhead or exit-row policy is published. The medical-restrictions page says only that advance notice lets Air Astana \"arrange a wheelchair, select a comfortable seat, and consider your requirements\".", "src": [ "s5" ] } }, "damage_liability": { "value": "Montreal/Warsaw Convention limits; US$2,500 per passenger for travel wholly within the USA; no liability for broken wheels, lost straps, handle damage or scratches, dents and cuts from normal wear and tear", "detail": "\"Air Astana, like most major airlines, does not accept liability for certain types of damage to checked baggage. This includes issues such as broken wheels, lost pull straps, damage to baggage handles, and minor damages like scratches, scuffs, stains, dents, cuts and dirt that result from normal wear and tear.\" No mobility-aid exception is published; damage must be reported to Lost & Found at the airport with a PIR.", "src": [ "s7" ] }, "aircraft_hold_note": "Air Astana qualifies wheelchair acceptance as \"subject to space availability in the hold\" but publishes no hold-door aperture or hold-compartment dimensions for any aircraft type." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACCESS CAVEAT — airastana.com was behind an Imperva bot wall on 2026-07-29: direct fetches, the reader proxy and even the Internet Archive captures all returned the same \"Security Check\" interstitial rather than page content. The policy text quoted here was read from Air Astana's own Kontent.ai headless-CMS delivery endpoint (deliver.kontent.ai, environment d5eab2ce-d0cf-0106-dfb7-ff2154f01a04, item spp_travel_information___reduced_mobility), which is the CMS that renders airastana.com; the URLs cited are the live public pages those items publish to, confirmed to exist. The Russian-language variant of the same CMS item (global-ru) was read in full and matches the English word for word, so nothing is lost by quoting the English. A human on an unblocked network should re-verify against the live page. POLICY SUMMARY: wheelchairs of any type are carried free as checked baggage only, outside the baggage allowance, subject to hold space, 24 h notice via the Help Centre and — stated at the end of the same section — prior carrier approval for a personal wheelchair. Manual folding chairs: \"acceptance without special restrictions\". Lithium batteries must be certified; a battery that stays installed has NO watt-hour limit; spares in the cabin are one up to 300 Wh or two up to 160 Wh. Spillable batteries are accepted, staying installed if the chair can always be kept upright, otherwise removed into leak-tight packaging with absorbent material. Terminal protection, secure attachment and circuit deactivation are mandatory in every case. Internal tension worth flagging: the page says manual folding chairs are accepted \"without special restrictions\" and then says prior approval is required to transport a personal wheelchair — both facts are recorded as \"conditional\" here because prior approval is a material restriction. Battery-powered aids are also framed as being for passengers with limited mobility due to disability, health, age or a temporary problem. Urumqi is an explicit station exclusion for passengers who cannot climb steps unaided. Air Astana's general dangerous-goods page caps spare batteries at 100 Wh (160 Wh with approval, max 2) — that is a consumer-electronics/power-bank rule and has deliberately NOT been imported into the wheelchair battery fields.", "searched_urls": [ "https://www.airastana.com/global/en-us", "https://www.airastana.com/global-en/information/special-services", "https://www.airastana.com/global-en/information/reduced-mobility", "https://www.airastana.com/global-en/information/dangerous-goods", "https://www.airastana.com/global-ru/information/reduced-mobility", "https://www.airastana.com/kaz-ru/information/special-services", "https://www.airastana.com/global-en/booking-manage/special-services", "https://www.airastana.com/global-en/information/contact-us", "https://www.airastana.com/global-en/information/medical-restrictions", "https://www.airastana.com/global-en/information/special-baggage", "https://www.airastana.com/global-en/information/baggage-help", "https://help.airastana.com/hc/en-gb", "https://web.archive.org/web/20260607042358/https://airastana.com/kaz-en/information/reduced-mobility", "https://web.archive.org/web/20250524161600/https://www.airastana.com/information/reduced-mobility", "https://deliver.kontent.ai/d5eab2ce-d0cf-0106-dfb7-ff2154f01a04/items/spp_travel_information___reduced_mobility?language=global-en&depth=6", "https://deliver.kontent.ai/d5eab2ce-d0cf-0106-dfb7-ff2154f01a04/items/spp_travel_information___reduced_mobility?language=global-ru&depth=6", "https://deliver.kontent.ai/d5eab2ce-d0cf-0106-dfb7-ff2154f01a04/items/spp_special_services?language=global-en&depth=6", "https://deliver.kontent.ai/d5eab2ce-d0cf-0106-dfb7-ff2154f01a04/items/spp_dangerous_goods?language=global-en&depth=6", "https://deliver.kontent.ai/d5eab2ce-d0cf-0106-dfb7-ff2154f01a04/items/spp_cargo_services__copy_?language=global-en&depth=6", "https://deliver.kontent.ai/d5eab2ce-d0cf-0106-dfb7-ff2154f01a04/items/spp_medical_restrictions?language=global-en&depth=6" ] } }, { "schema_version": "1.1", "slug": "air-astra", "name": "Air Astra", "iata_code": "2A", "icao_code": "AWA", "country": "Bangladesh", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://airastra.com", "sources": [ { "id": "s1", "title": "Baggage Information — Carriage of Lithium Batteries: Electric Wheelchair, mobility aids and assistive devices", "url": "https://airastra.com/baggage-information", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Travel Guideline — Special Services: Disability and Wheelchair Services", "url": "https://airastra.com/travel-guideline", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us — hotline, corporate and sales-office contacts", "url": "https://airastra.com/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Prohibited Items (Ref: DG Manual 6.4.2)", "url": "https://airastra.com/prohibited-items", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Bangladesh (domestic) hotline — short code 13607", "number": "13607", "hours": "06:00–22:00 Bangladesh time", "region": "BD", "src": [ "s3" ] }, { "label": "Bangladesh — hotline (international dialling)", "number": "+8809613113607", "hours": "6:00AM – 10:00PM Bangladesh Time", "region": "BD", "src": [ "s3" ] }, { "label": "Dhaka — Hazrat Shahjalal Intl airport office (domestic terminal)", "number": "+8801713255990", "hours": null, "region": "BD", "src": [ "s3" ] } ], "email": [ { "label": "Reservations & Ticketing — the department to notify 48 h before travelling with a battery-powered wheelchair", "address": "reservation@airastra.com", "src": [ "s3", "s1" ] }, { "label": "General enquiries (corporate office)", "address": "info@airastra.com", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Baggage Information — wheelchair and lithium-battery rules", "url": "https://airastra.com/baggage-information", "src": [ "s1" ] }, { "label": "Travel Guideline — Disability and Wheelchair Services", "url": "https://airastra.com/travel-guideline", "src": [ "s2" ] } ], "notes": "No dedicated accessibility page, disability desk line or special-assistance email is published. Wheelchair requests go through the general hotline / \"experience center\" or the sales counter; the wheelchair battery rules sit on the Baggage Information page, not with the disability content." }, "policy": { "notice_hours": { "value": 48, "detail": "Baggage Information: for lithium-battery wheelchairs, mobility aids and assistive devices, \"Passengers are requested to inform our Reservations department 48 hours in advance and also alert our check-in staff at the airport.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Request a wheelchair when booking, at the sales counter or at airport check-in; for a battery-powered chair notify Reservations 48 h ahead and alert check-in staff", "detail": "Travel Guideline: \"You can request a wheelchair during the booking process at the sales counter or during check-in at the airport. For any additional assistance with a special service request, please contact our experience center.\" Baggage Information adds the 48 h notice to Reservations for battery-powered devices.", "src": [ "s2", "s1" ] }, "fee_charged": { "value": null, "detail": "Not published. Air Astra never says whether a mobility aid is carried free or counts against the checked allowance (20 kg for an adult, TK 150 per extra kg).", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published — Air Astra states no number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published as such. Air Astra's only mobility-aid carriage rule covers \"Wheelchairs, mobility aids and assistive devices that are powered by lithium batteries\"; the airport wheelchair service in the Travel Guideline is an airline-provided chair, not carriage of the passenger's own manual chair.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. Cabin baggage is limited to 7 kg and 22 x 34 x 48 cm; no in-cabin wheelchair stowage is described.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Air Astra does not say where a checked mobility aid is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No mobility-aid-specific weight published. Air Astra's general checked-baggage rule is \"No single piece of checked baggage can be accepted over 32 kgs\" (free allowance 20 kg for adults); it does not say whether that applies to a wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size published. The general checked-baggage dimension quoted by Air Astra is 40 x 60 x 100 cm, but the airline does not apply it to mobility aids, so no figure is recorded here.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage space is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Air Astra's mobility-aid rule addresses lithium batteries only and says nothing about wet/spillable batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Air Astra's mobility-aid rule addresses lithium batteries only and says nothing about gel, AGM, sealed lead-acid or dry cells.", "src": [] }, "lithium_ion": { "value": true, "detail": "Lithium-battery-powered wheelchairs, mobility aids and assistive devices are accepted as checked baggage in conformance with the IATA Dangerous Goods Regulations, with 48 h notice to Reservations.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"The power rating of the lithium battery must not exceed 300Wh or for a device that is fitted with two (02) batteries required for operation, the power rating of each lithium battery must not exceed 160Wh.\"", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Air Astra states one power rating for the battery powering the device and gives no separate figure for a battery removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one (01) spare lithium battery not exceeding 300Wh or two (02) spares each not exceeding 160Wh may be carried in the passenger cabin of the aircraft.\" 300 Wh is the ceiling for a single spare.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "One (01) spare not exceeding 300Wh, or two (02) spares each not exceeding 160Wh, carried in the passenger cabin. \"The spare batteries are not allowed as checked-in baggage.\"", "src": [ "s1" ] }, "removal_required": { "value": null, "detail": "Not published. Air Astra says the powered device travels as checked baggage in conformance with the IATA DGR but does not state whether the battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation, disconnection or immobilisation instruction appears on Air Astra's pages beyond the general reference to the IATA Dangerous Goods Regulations.", "src": [] }, "documentation": { "value": null, "detail": "Not published — Air Astra asks for no battery spec sheet, MSDS or manufacturer label.", "src": [] } }, "allowed": { "value": true, "detail": "Baggage Information: \"Wheelchairs, mobility aids and assistive devices that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage in conformance to the requirements stated in IATA Dangerous Goods Regulations.\" Notice to Reservations 48 h in advance plus a check-in alert are required.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. Air Astra's general rule is that no single piece of checked baggage over 32 kg can be accepted; it does not say whether a powered wheelchair falls under it.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Air Astra states no maximum size for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Air Astra does not say where a checked powered wheelchair is returned.", "src": [] }, "notes": "Air Astra's 300 Wh / 2 x 160 Wh figures are its own published numbers on the Baggage Information page, framed as \"the general requirements\" under the IATA Dangerous Goods Regulations." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Air Astra says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — Air Astra says nothing about lavatory accessibility.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. The Travel Guideline offers only an airport wheelchair on request and says to contact the experience center for further help; it does not describe boarding, deplaning or seat-transfer assistance.", "src": [] }, "seating": { "value": null, "detail": "Not published — no movable-armrest, bulkhead or exit-row policy for disabled passengers appears on Air Astra's site.", "src": [] } }, "damage_liability": { "value": "BDT 120 per kg for checked and unchecked baggage on domestic journeys unless a higher value is declared in advance", "detail": "Baggage Information: \"Liability for loss, delay, or damage to baggage is strictly limited for domestic journeys unless a higher value is declared in advance and additional charges are paid, the applicable liability limit is BDT 120 only per kg for checked and unchecked baggage.\" No mobility-aid-specific cover is published; declaring a higher value in advance is the only published route to more.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Astra publishes a real, numeric lithium-battery rule for mobility aids (300 Wh, or 2 x 160 Wh; one 300 Wh spare or two 160 Wh spares, cabin only) but almost nothing else: no statement that a manual chair is carried, no fee statement, no gate-delivery, no on-board wheelchair, no seating policy. Two things a wheelchair user should weigh: (a) the published baggage-liability limit is BDT 120 per kg on domestic journeys — roughly USD 1 per kg — unless a higher value is declared and paid for in advance; (b) the general \"no single piece of checked baggage over 32 kg\" rule is not carved out for mobility aids, so confirm with Reservations before travelling with a heavy power chair. The Prohibited Items page is published as images with no machine-readable text, so its list could not be transcribed.", "searched_urls": [ "https://airastra.com/", "https://airastra.com/travel-guideline", "https://airastra.com/baggage", "https://airastra.com/baggage-information", "https://airastra.com/prohibited-items", "https://airastra.com/contact-us" ] } }, { "schema_version": "1.1", "slug": "air-atlanta-icelandic", "name": "Air Atlanta Icelandic", "iata_code": "CC", "icao_code": "ABD", "country": "Iceland", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://airatlanta.com/", "sources": [ { "id": "s1", "title": "Air Atlanta — Services (\"all-inclusive passenger and cargo charter services\")", "url": "https://airatlanta.com/services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Air Atlanta — home page (\"Cargo and passenger solutions\")", "url": "https://airatlanta.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Air Atlanta — Contact us", "url": "https://airatlanta.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Air Atlanta — Experience (VIP and passenger charter history)", "url": "https://airatlanta.com/experience/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Air Atlanta — Aircraft (current fleet: B777-300ER, B777-300ERSF, B777-200ER, B747-400F)", "url": "https://airatlanta.com/aircraft/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Iceland — Air Atlanta head office (general switchboard, not a disability desk)", "number": "+354 458 4000", "hours": null, "region": "IS", "src": [ "s3" ] } ], "email": [ { "label": "General enquiries (not a special-assistance address)", "address": "info@airatlanta.com", "src": [ "s3" ] }, { "label": "Charter / ACMI sales", "address": "sales@airatlanta.com", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [], "notes": "Air Atlanta publishes no accessibility desk, no special-assistance email and no assistance-request form. The two addresses above are the only ones on its site and are corporate/sales channels. A wheelchair user booked on an Air Atlanta-operated flight must arrange assistance with the airline or tour operator that sold the ticket." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "documentation": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "seating": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published. Air Atlanta is a wet-lease/charter operator with no passenger-facing site; the contracting airline or tour operator's mobility-aid policy applies.", "src": [] }, "aircraft_hold_note": "Air Atlanta's own Aircraft page lists the current fleet as Boeing 777-300ER, 777-300ERSF, 777-200ER and 747-400F, all widebodies; the published specifications are weights, thrust and noise certification only. No hold-door aperture, no hold dimensions and no maximum mobility-aid size is published for any type. On a wet-lease flight the aircraft may in any case be configured and handled to the contracting airline's standards." }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "VERDICT RE-VERIFIED 2026-07-29 and CONFIRMED: Air Atlanta Icelandic publishes nothing whatsoever about mobility aids, wheelchair batteries or reduced mobility. NOT cargo-only, contrary to the usual classification — its own Services page states \"Air Atlanta offers all-inclusive passenger and cargo charter services to airlines, charter brokers, freight forwarders, and tour operators\" and the home page sells \"Cargo and passenger solutions\"; the Experience page documents 35+ years of VIP passenger charters and troop movements. Recorded as acmi_charter with passenger_service true. DOCUMENT CLASSES CHECKED, so the silence is checkable rather than asserted: (1) every page of the live site — enumerated exhaustively through the airline's own WordPress REST API, /wp-json/wp/v2/pages returns exactly 13 pages and only six are content (Aircraft, Services, Experience, About us, Contact us, Job opportunities); the rest are Privacy Policy, Cookie Policy, Job-Applicant Privacy Policy, an Email disclaimer, a 2016 flight statement, a stub and a test page. (2) The site's own search endpoint (/wp-json/wp/v2/search) returns ZERO results for 'wheelchair', 'accessibility' and 'disability'; 'passenger' returns only Charter services, Job opportunities and Aircraft. (3) Conditions of carriage / dangerous goods / restricted items / baggage / special baggage / FAQ: none exist. /conditions-of-carriage/, /terms/, /passengers/ all 404. There is no PDF anywhere on the site — the media library (/wp-json/wp/v2/media, 91 items) is 90 images and one video, so there is no downloadable contract of carriage or DG document to read. (4) Home-language check: there is no Icelandic version. atlanta.is redirects to the English airatlanta.com and /is/ 404s; the site is English-only. airatlantaeurope.com (the Malta AOC) returns a 526 TLS error and serves nothing. (5) Internet Archive: a CDX sweep of the whole airatlanta.com domain (1,455 distinct URLs) turns up only two passenger-facing legal documents the airline has EVER published, both removed years ago and both from 2016 — 'Conditions of Carriage Relating to the Iron Maiden World Tour 2016' (snapshot 2016-11-10) and a US DOT 14 CFR Part 259 'Contingency plan for lengthy tarmac delays' (snapshot 2016-11-10). Neither is cited as a source here and NO value in this record is taken from them, because the tour document governed one 2016 charter contract and both are long gone from the live site. For the record, the closest Air Atlanta has ever come to a disability policy is that document's Article 3.1 — \"If You are a passenger with a disability and you require any special assistance, you should inform us within a reasonable time prior to the applicable Flight of your special needs… we will carry You where arrangements have been made and agreed by us\" — and even that says nothing about wheelchairs, wheelchair size, gate delivery or batteries. The tarmac-delay plan makes no disability provision at all. PRACTICAL CONSEQUENCE: Air Atlanta flies wet-lease/ACMI and charter, so the CONTRACTING airline's conditions of carriage and special-assistance policy govern — a traveller must go to whoever sold the ticket, not to Air Atlanta. Note the group runs two AOCs, Air Atlanta Icelandic (Icelandic Transport Authority) and Air Atlanta Europe (Transport Malta); this record covers the Icelandic AOC. Both hold US DOT, Canadian Transportation Agency and CAAC approvals, so US 14 CFR Part 382 and Canadian ATPDR obligations attach to flights they operate into those markets even though nothing is published on the site.", "searched_urls": [ "https://www.atlantaislandia.com/", "https://airatlanta.com/", "https://airatlanta.com/services/", "https://airatlanta.com/services/charter-services/", "https://airatlanta.com/experience/", "https://airatlanta.com/aircraft/", "https://airatlanta.com/about-us/", "https://airatlanta.com/contact-us/", "https://airatlanta.com/privacy-policy/", "https://airatlanta.com/terms/", "https://airatlanta.com/conditions-of-carriage/", "https://airatlanta.com/passengers/", "https://airatlanta.com/is/", "https://airatlanta.com/robots.txt", "https://airatlanta.com/sitemap.xml", "https://airatlanta.com/wp-json/wp/v2/pages?per_page=100", "https://airatlanta.com/wp-json/wp/v2/media?per_page=100", "https://airatlanta.com/wp-json/wp/v2/search?search=wheelchair", "https://airatlanta.com/wp-json/wp/v2/search?search=accessibility", "https://airatlanta.com/wp-json/wp/v2/search?search=disability", "https://www.atlanta.is/", "https://airatlantaeurope.com/", "https://web.archive.org/cdx/search/cdx?url=airatlanta.com&matchType=domain&fl=original&collapse=urlkey&limit=3000", "https://web.archive.org/web/20161110082856if_/http://airatlanta.com/Uploads/document/Conditions%20of%20Carriage%20Relating%20to%20Iron%20Maiden%20World%20Tour%202016.pdf", "https://web.archive.org/web/20161110060921if_/http://airatlanta.com/Uploads/document/Tarmac%20Delay%20Contingency%20Plan.pdf" ] } }, { "schema_version": "1.1", "slug": "air-austral", "name": "Air Austral", "iata_code": "UU", "icao_code": "REU", "country": "France", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.air-austral.com", "sources": [ { "id": "s1", "title": "Assistance particulière (PMR — passager à mobilité réduite)", "url": "https://www.air-austral.com/preparer-mon-vol/demandes-speciales/assistance-particuliere.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Handi Austral — service dédié, contacts et avantages", "url": "https://www.air-austral.com/preparer-mon-vol/handi-austral.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Les marchandises dangereuses interdites — réglementation piles et batteries au lithium", "url": "https://www.air-austral.com/preparer-mon-vol/bagages/la-reglementation/les-marchandises-dangereuses-interdites.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Disability assistance (English version of the Assistance particulière page)", "url": "https://www.air-austral.com/en/prepare-your-flight/special-requests/disability-assistance.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Accessibilité : non conforme — déclaration d'accessibilité numérique (audit RGAA 4.1.2 du 12/03/2025)", "url": "https://www.air-austral.com/accessibilite.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Handi Austral — service dédié (France / Réunion)", "number": "0825 950 974", "hours": "Lundi–samedi 8h–21h, dimanche 11h–18h (heures locales Réunion, UTC+4)", "region": "RE", "src": [ "s2" ] }, { "label": "Handi Austral — international (coût d'un appel vers la France)", "number": "+33 825 950 974", "hours": "Lundi–samedi 8h–21h, dimanche 11h–18h (heures locales Réunion, UTC+4)", "region": "FR", "src": [ "s2" ] }, { "label": "Équipes commerciales Air Austral — déclaration des besoins d'assistance PMR (0,15 €TTC/min)", "number": "0825 013 012", "hours": null, "region": "FR", "src": [ "s1" ] } ], "email": [ { "label": "Handi Austral — service dédié aux passagers en situation de handicap", "address": "handiaustral@air-austral.com", "src": [ "s2" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Assistance particulière (PMR)", "url": "https://www.air-austral.com/preparer-mon-vol/demandes-speciales/assistance-particuliere.html", "src": [ "s1" ] }, { "label": "Handi Austral — service dédié et avantages", "url": "https://www.air-austral.com/preparer-mon-vol/handi-austral.html", "src": [ "s2" ] }, { "label": "Marchandises dangereuses interdites (batteries, fauteuils roulants)", "url": "https://www.air-austral.com/preparer-mon-vol/bagages/la-reglementation/les-marchandises-dangereuses-interdites.html", "src": [ "s3" ] }, { "label": "Disability assistance (English)", "url": "https://www.air-austral.com/en/prepare-your-flight/special-requests/disability-assistance.html", "src": [ "s4" ] } ], "notes": "Handi Austral is a genuine dedicated disability channel with its own phone line, email and opening hours — but it is a registration scheme: to enrol you must hold a valid French carte d'invalidité, carte de priorité or invalidité de guerre and present it with photo ID. Assistance itself must be declared to the ordinary commercial line 0825 013 012 at least 48 h before departure." }, "policy": { "notice_hours": { "value": 48, "detail": "« Il est indispensable de signaler vos besoins de prise en charge auprès de nos équipes commerciales Air Austral dès la réservation de votre vol, au moins 7 jours avant votre départ et au plus tard 48h avant votre départ : 0825 013 012. » EC regulation 1107/2006 also requires notice « au plus tard 48h avant la date prévue du départ ».", "src": [ "s1", "s4" ] }, "how_to_request": { "value": "Declare your needs to Air Austral's commercial teams when booking on 0825 013 012 (48 h minimum, 7 days recommended); register with Handi Austral by email handiaustral@air-austral.com or on 0825 950 974", "detail": "Air Austral remains the single point of contact even though the airport operator delivers the assistance. Handi Austral registration requires a valid carte d'invalidité / de priorité (or invalidité de guerre) plus photo ID.", "src": [ "s1", "s2", "s4" ] }, "fee_charged": { "value": false, "detail": "Handi Austral: « Gratuité du transport des batteries et des fauteuils électriques » and « Gratuité du 2ème appareil d'aide à la mobilité (chaise roulante, chaise douche...) ». Under EC 1107/2006 the assistance itself « devra être proposée sans frais supplémentaire ».", "src": [ "s2", "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "Handi Austral gives « Gratuité du 2ème appareil d'aide à la mobilité (chaise roulante, chaise douche...) », i.e. a second mobility device on top of the first, plus one free extra 23 kg bag (32 kg in Club Austral). « Ces avantages ne sont pas applicables sur la franchise des vols en correspondance (autres compagnies) », nor on Light fares, EWA or Tsaradia flights.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Mobility equipment is carried; Handi Austral registrants get the second mobility aid (wheelchair, shower chair…) carried free. Air Austral advises checking that your travel insurance covers the equipment before you fly.", "src": [ "s2", "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Air Austral describes no in-cabin stowage for a folding manual wheelchair.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Air Austral does not say where a checked wheelchair is returned. Handi Austral registrants do get priority hold-baggage delivery, tagged at check-in.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — Air Austral states no weight limit for a mobility aid.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Air Austral states no maximum wheelchair size.", "src": [], "basis": null }, "notes": "« Pour des raisons opérationnelles et de sécurité, le nombre de PMR voyageant sur un même vol peut être limité. Les contraintes dépendent du type d'avion, et du niveau d'assistance requis. »", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Air Austral describes no in-cabin wheelchair stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Air Austral's dangerous-goods page lists, under « Objets interdits en cabine »: « Les fauteuils roulants équipés d'accumulateurs à électrolyte liquide inversables. Les accumulateurs ne sont acceptés que par le service Fret Air Austral. » Liquid-electrolyte wheelchair batteries are therefore routed through Air Austral's cargo service rather than carried as passenger baggage.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Same entry as above — Air Austral's wording « accumulateurs à électrolyte liquide inversables » (literally non-spillable liquid-electrolyte batteries) is ambiguous, and it says « Les accumulateurs ne sont acceptés que par le service Fret Air Austral ». Confirm your specific gel/AGM/sealed battery with Handi Austral before booking.", "src": [ "s3" ] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. Handi Austral says electric wheelchairs and their batteries travel free but names no chemistry; the dangerous-goods page has no mobility-aid lithium entry, only a general statement that lithium-ion batteries over 160 Wh are prohibited on aircraft (see the watt-hour fields).", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "No wheelchair-specific limit published. Air Austral's dangerous-goods page states generally that « les batteries au lithium-ion dont l'énergie dépasse 160 Wh, contenues dans l'appareil ou de rechange, sont interdites dans les avions », without saying whether mobility aids are exempt. Confirm with Handi Austral before relying on any figure.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Air Austral gives no watt-hour cap for a wheelchair battery removed into the cabin, and does not say whether removal is required.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No wheelchair-specific spare limit published. The only relevant general statements are that lithium-ion above 160 Wh is prohibited « contenues dans l'appareil ou de rechange », and that spare batteries carried outside their equipment are banned from the hold.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. Air Austral's « limités à 2 batteries externes maximum » applies to power banks (cabin only, use and charging banned in flight under an EASA measure) — a general portable-electronics rule, not a wheelchair spare allowance.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Air Austral does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. The dangerous-goods page only requires that devices in hold baggage be « complètement éteints et protégés contre les dommages », and bans damaged, defective or recalled lithium batteries and devices outright.", "src": [] }, "documentation": { "value": null, "detail": "Not published — Air Austral asks for no battery spec sheet, MSDS or manufacturer label.", "src": [] } }, "allowed": { "value": true, "detail": "Handi Austral states « Gratuité du transport des batteries et des fauteuils électriques » — electric wheelchairs and their batteries are carried, free of charge. Needs must be signalled at least 48 h before departure and the number of PRM per flight can be limited by aircraft type.", "src": [ "s2", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Air Austral states no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Air Austral states no maximum size for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Air Austral does not say where a checked powered wheelchair is returned.", "src": [] }, "notes": "Air Austral's two statements sit awkwardly together: Handi Austral promises free carriage of « les batteries et les fauteuils électriques », while the dangerous-goods page routes liquid-electrolyte wheelchair batteries to the Fret (cargo) service and bans any lithium-ion battery over 160 Wh « contenues dans l'appareil ou de rechange » from aircraft, with no mobility-aid carve-out. Get your battery cleared in writing by Handi Austral." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Air Austral says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — Air Austral says nothing about lavatory accessibility.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Under EC 1107/2006 the airport operator is responsible for assistance « depuis un point de dépose jusqu'au siège de l'avion » — from a drop-off point to your seat on the aircraft — free of charge; Air Austral « demeure votre seul interlocuteur » for arranging it, provided you give 48 h notice.", "src": [ "s1", "s4" ] }, "seating": { "value": "Dedicated seats allocated at booking for Handi Austral members (aisle, or near cabin crew or the lavatories); exit-row seats cannot be allocated to passengers with reduced mobility", "detail": "Handi Austral: « Sur chacun de nos appareils, en couloir ou près de notre personnel de bord ou des toilettes, des places vous sont attribuées lors de la réservation. Accès aux rangées Biplace sous réserve de disponibilité. » Standard seats in the front Loisirs rows are free subject to availability; « Le siège 'issue de secours' ne peut être attribué aux passagers à mobilité réduite et/ou porteur d'un handicap de façon permanente ou temporaire. »", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. Air Austral's only statement is advisory: « Conseil pour votre équipement de mobilité : avant votre voyage, assurez-vous que votre assurance voyage couvre votre équipement. »", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Sources are French (an English mirror of the assistance page exists but is thinner). Strong contact story — Handi Austral has a real dedicated line (0825 950 974 / +33 825 950 974), an email (handiaustral@air-austral.com) and published hours — but weak policy detail: no watt-hour figure, no weight or size limit, no gate-delivery, no on-board wheelchair statement. Things a human should re-check: (1) the dangerous-goods page's blanket « lithium-ion > 160 Wh, contenues dans l'appareil ou de rechange, sont interdites dans les avions » has no mobility-aid exemption on the page, which conflicts with the usual IATA 300 Wh mobility-aid allowance and with Handi Austral's promise of free battery carriage — do NOT assume 300 Wh here; (2) « accumulateurs à électrolyte liquide inversables » in the cabin-prohibition list is ambiguous wording (inversable = non-spillable) and the follow-on sentence sends the batteries to Air Austral Fret; (3) Handi Austral's free second mobility aid and extra bag are advantages of a registration scheme requiring a French disability card, and do not apply on Light fares, connecting flights on other airlines, or EWA Air and Tsaradia flights; (4) Air Austral's own digital-accessibility declaration (12/03/2025 audit by AccessiWay) rates air-austral.com at 42.37% of RGAA 4.1.2 criteria and states it is « Non conforme » — the booking site itself may be hard to use with assistive technology, which matters because assistance cannot be requested online anyway.", "searched_urls": [ "https://www.air-austral.com/", "https://www.air-austral.com/preparer-mon-vol/demandes-speciales/assistance-particuliere.html", "https://www.air-austral.com/en/prepare-your-flight/special-requests/disability-assistance.html", "https://www.air-austral.com/preparer-mon-vol/handi-austral.html", "https://www.air-austral.com/preparer-mon-vol/bagages/la-reglementation.html", "https://www.air-austral.com/preparer-mon-vol/bagages/la-reglementation/les-marchandises-dangereuses-interdites.html", "https://www.air-austral.com/preparer-mon-vol/bagages/bagage-de-soute.html", "https://www.air-austral.com/aide.html", "https://www.air-austral.com/accessibilite.html" ] } }, { "schema_version": "1.1", "slug": "air-baltic", "name": "Air Baltic", "iata_code": "BT", "icao_code": "BTI", "country": "Latvia", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airbaltic.com", "sources": [ { "id": "s1", "title": "Wheelchair assistance and mobility services", "url": "https://www.airbaltic.com/en/assisted-travel/wheelchair-assistance-and-mobility-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Airplane accessibility", "url": "https://www.airbaltic.com/en/assisted-travel/airplane-accesibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Help and Contact — International call centre", "url": "https://www.airbaltic.com/en/help-and-contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Request assistance (online assistance form)", "url": "https://www.airbaltic.com/en/assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage restrictions — transportation of lithium batteries", "url": "https://www.airbaltic.com/en/baggage/baggage-restrictions", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "International call centre (the number airBaltic prints on its wheelchair page)", "number": "+371 6700 6006", "hours": "Mon–Fri 07:00–22:00, Sat–Sun 08:00–20:00 (international calling rates apply)", "region": "LV", "src": [ "s1", "s3" ] } ], "email": [], "web_form": [ { "label": "Request assistance form (choose \"Other\" to describe the help you need)", "url": "https://www.airbaltic.com/en/assistance", "src": [ "s1", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchair assistance and mobility services", "url": "https://www.airbaltic.com/en/assisted-travel/wheelchair-assistance-and-mobility-services", "src": [ "s1" ] }, { "label": "Airplane accessibility (cargo door, aisle chair, armrests)", "url": "https://www.airbaltic.com/en/assisted-travel/airplane-accesibility", "src": [ "s2" ] }, { "label": "Baggage restrictions (lithium batteries)", "url": "https://www.airbaltic.com/en/baggage/baggage-restrictions", "src": [ "s5" ] } ], "notes": "airBaltic publishes no dedicated disability phone line, no special-assistance email address and no TTY/text-relay service; everything routes through the single international call centre (+371 6700 6006) or the online Request assistance form. One FAQ answer instead points to a \"Support Call centre (Mon–Fri, 9:00–18:00 CET)\", which contradicts the Mon–Fri 07:00–22:00 / Sat–Sun 08:00–20:00 hours on the contact page." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please let us know about your device at least 48 hours before you travel.\" For an electric wheelchair you must notify airBaltic at least 48 h in advance and send a battery certificate for airline approval. Separately, a Medical Information Form (if needed) must be submitted at least 2 working days before the flight, and you must be at the airport 2.5 h before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Tick \"Passenger with Special Needs\" when booking, or add it later in Manage My Booking, or submit the online Request assistance form, or call +371 6700 6006", "detail": "You must say whether the chair is manual or electric and, if electric, what kind of battery it uses, and supply the weight and dimensions in advance: \"wheelchair transportation is assessed on an individual basis\".", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "\"You can bring your wheelchair or other mobility device for free. This is on top of your regular baggage allowance.\" \"You don't have to pay extra to bring your wheelchair or other mobility items like crutches, walkers, or sports wheelchairs.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"You can bring up to two mobility aids for free (for example, a wheelchair and a walker).\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Manual Wheelchairs — These are always allowed. You can check them in at the airport counter or take them to the gate. They will be stored safely in the plane's cargo area.\" You may use your own manual chair, walker, cane or crutches all the way to the boarding gate.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"If you have a foldable manual wheelchair or a small mobility aid, we can store it in the aircraft cabin — for example, in an onboard closet.\" Tell the crew at check-in or pre-boarding. \"Larger or non-folding wheelchairs will be safely stored in the cargo hold.\"", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": "conditional", "detail": "\"Your own wheelchair will either be brought to the plane door or sent to baggage claim, depending on the airport.\" On a connection the chair is transferred to the next aircraft for you. Return at the aircraft door is therefore not guaranteed.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. airBaltic says only that \"wheelchair transportation is assessed on an individual basis, and we kindly ask passengers to provide us with information about the weight and dimensions in advance so that we can review it.\"", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published as a maximum chair size. The only figure airBaltic publishes is the A220-300 cargo-door aperture (84 cm wide x 117 cm high) — see electric.max_dimensions.", "src": [], "basis": null }, "notes": "Removable parts (cushions, footrests, side guards) can be taken into the cabin in your carry-on or taped securely to the chair; airBaltic explicitly offers both options.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "airBaltic says a foldable manual chair or small aid can go in an onboard closet but publishes no size limit for that stowage space.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Wet-cell batteries: Not allowed on any flights.\" Also: \"Wheelchairs with unsealed (spillable) batteries are not allowed.\"", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "\"Dry-cell or gel-cell batteries: Allowed, but you must notify us at least 48 hours before your flight. You'll also need to send us a battery certificate and get airline approval.\" The battery must be tightly attached to the chair, contacts covered, the electric system switched off or disconnected, and the chair must fit upright in the cargo area.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Lithium-ion batteries: Allowed, but you must notify us at least 48 hours in advance, and send a battery certificate for airline approval.\" The battery type must have \"been tested and approved\".", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "\"If the battery is non-removable: Maximum 2 x 160 Wh, and it must be protected from damage and secured by the design of the device.\" So a battery that stays in the chair is capped at 160 Wh each, up to two of them.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the battery is removable: Maximum 2 x 160 Wh or 1 x 300 Wh, and it must be well packed.\"", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You can carry: 1 spare 300 Wh battery or 2 spare 160 Wh batteries. Batteries must be in your carry-on bag, in a protective case.\"", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: airBaltic allows either 1 spare 300 Wh battery or 2 spare 160 Wh batteries, carried in carry-on baggage in a protective case. For non-lithium chairs it says \"You may bring 1 spare wet battery or 2 spare nickel-metal hydride batteries\".", "src": [ "s1" ] }, "removal_required": { "value": null, "detail": "Not published as a requirement. airBaltic sets separate caps for removable (1 x 300 Wh or 2 x 160 Wh) and non-removable (2 x 160 Wh) lithium batteries but never says a removable battery must be taken out and carried in the cabin; only spare batteries are explicitly required to travel in carry-on baggage in a protective case.", "src": [ "s1" ] }, "terminals": { "value": "Battery contacts covered against short circuit, electric system switched off or disconnected, battery set to \"flight-safe mode\" before check-in", "detail": "\"Battery contacts are covered so they won't short-circuit. The electric system is turned off or disconnected.\" \"Before check-in, make sure your wheelchair battery is set to flight-safe mode… We can only check in and transport your electric wheelchair if the battery is properly prepared and safe for flying.\"", "src": [ "s1" ] }, "documentation": { "value": "Battery certificate / technical sheet with the battery details, sent to airBaltic for approval", "detail": "\"You'll also need to send us a battery certificate and get airline approval\" (dry/gel and lithium alike). Elsewhere: \"Provide a technical sheet with details about the battery.\"", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Powered chairs are carried \"as long as they fit through the cargo door and meet battery transport regulations\". Notification at least 48 h ahead plus a battery certificate and airline approval are required for every battery type, and \"wheelchair transportation is assessed on an individual basis\" against weight and dimensions. Boarding may be refused if \"the aircraft or its doors can't physically fit certain types of wheelchairs or devices\".", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Weight is assessed case by case: \"wheelchair transportation is assessed on an individual basis, and we kindly ask passengers to provide us with information about the weight and dimensions in advance\".", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 117, "width_cm": 84, "length_cm": null, "detail": "Cargo-door aperture, not a stated maximum chair size: \"Our cargo door is 84 cm width x 117 cm high – big enough to fit most types of wheelchairs and mobility devices.\" airBaltic's whole fleet is the Airbus A220-300. Carriage is still assessed individually on weight and dimensions.", "src": [ "s2", "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": "conditional", "detail": "\"Your wheelchair or mobility device will be returned to you as soon as possible after landing\", but \"your own wheelchair will either be brought to the plane door or sent to baggage claim, depending on the airport\".", "src": [ "s1" ] }, "notes": "An electric chair can only be checked in if the battery is correctly prepared and in flight-safe mode; airBaltic says it cannot transport it otherwise." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Aisle wheelchair available — We provide a special wheelchair on board so you can move from your seat to the lavatory.\" \"You can request an aisle wheelchair during the flight to independently transfer and access the lavatory.\"", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. airBaltic says the on-board aisle chair gets you to the lavatory but says nothing about the lavatory itself being accessible.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "Cabin crew will assist you to your seat and with carry-on items to and from the overhead bin. But \"cabin crew cannot carry or lift passengers\" and cannot help with personal care such as using the lavatory or eating — \"we recommend travelling with a companion\". airBaltic does not provide professional care attendants.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"All seats on our aircraft have armrests that can be lifted, except for those in the first row. This helps passengers who need a little more room… or makes it easier to transfer from a wheelchair.\"", "src": [ "s2" ] } }, "damage_liability": { "value": "Repair costs reimbursed; claim filed on the airBaltic claims page under \"Damaged Baggage\"", "detail": "\"All wheelchairs are checked and any damage is noted when you check them in. airBaltic does not repair wheelchairs directly, but they will support you: you can get the repairs done yourself or use a partner repair service… airBaltic will pay you back for the repair costs.\" No monetary cap or Montreal Convention figure is published.", "src": [ "s1" ] }, "aircraft_hold_note": "Single-type fleet of Airbus A220-300. The published cargo-door aperture is 84 cm wide x 117 cm high; airBaltic says it is \"big enough to fit most types of wheelchairs and mobility devices\", and may refuse boarding where \"the aircraft or its doors can't physically fit certain types of wheelchairs or devices\"." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "airBaltic caps the number of passengers with disabilities/reduced mobility per flight: \"The total number of such passengers must not exceed the number of passengers capable of assist them in the event of an emergency\" — so request early. Stretchers are not carried and you must be able to bend your knees and sit upright. Two internal contradictions worth re-checking with the airline: (1) the wheelchair page bans wet-cell batteries outright yet the same page's FAQ says under sealed/non-spillable chairs \"You may bring 1 spare wet battery or 2 spare nickel-metal hydride batteries\"; (2) call-centre hours are given as Mon–Fri 07:00–22:00 / Sat–Sun 08:00–20:00 on the contact page but as \"Mon–Fri, 9:00–18:00 CET\" in the wheelchair FAQ. Several accordion answers are only present in the page's embedded JSON, not in the rendered text.", "searched_urls": [ "https://www.airbaltic.com/en/index", "https://www.airbaltic.com/en/assisted-travel/wheelchair-assistance-and-mobility-services", "https://www.airbaltic.com/en/assisted-travel/airplane-accesibility", "https://www.airbaltic.com/en/help-and-contact", "https://www.airbaltic.com/en/assistance", "https://www.airbaltic.com/en/baggage/baggage-restrictions" ] } }, { "schema_version": "1.1", "slug": "air-botswana", "name": "Air Botswana", "iata_code": "BP", "icao_code": "BOT", "country": "Botswana", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://airbotswana.co.bw", "sources": [ { "id": "s1", "title": "Conditions of Carriage (travel information page) — \"If You Need Help\"", "url": "https://airbotswana.co.bw/conditions-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "General Conditions of Carriage – Passenger & Baggage (PDF, Issue 01 Rev 0)", "url": "https://airbotswana.co.bw/sites/default/files/2025-01/CONDITIONS%20OF%20CARRIAGE.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "At The Airport — Dangerous Articles in Baggage", "url": "https://airbotswana.co.bw/airport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Local Contact Offices", "url": "https://airbotswana.co.bw/local-contact-offices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Centre", "url": "https://airbotswana.co.bw/contact-centre", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Check-in Policy", "url": "https://airbotswana.co.bw/check-policy", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Botswana — Reservations Contact Centre (request assistance here when booking)", "number": "+267 3680900", "hours": null, "region": "BW", "src": [ "s5" ] }, { "label": "Botswana — Gaborone Sales & Ticketing Office (Masa Square, CBD)", "number": "+267 395 1126", "hours": null, "region": "BW", "src": [ "s4" ] }, { "label": "Botswana — Airport Customer Support & Ticketing, Sir Seretse Khama Intl (weekends & public holidays)", "number": "+267 368 8410", "hours": "Weekends and public holidays", "region": "BW", "src": [ "s4" ] }, { "label": "Botswana — Customer Relations Support Office (complaints/claims)", "number": "+267 3688506", "hours": null, "region": "BW", "src": [ "s4" ] }, { "label": "South Africa — Johannesburg Transit Desk, O.R. Tambo Terminal A", "number": "+27 10 880 6424", "hours": null, "region": "ZA", "src": [ "s4" ] } ], "email": [ { "label": "Reservations Contact Centre", "address": "sales@airbotswana.co.bw", "src": [ "s5" ] }, { "label": "Customer Relations (compliments/complaints/claims)", "address": "customerrelations@airbotswana.co.bw", "src": [ "s1", "s4" ] }, { "label": "E-commerce / online booking support", "address": "e-booking@airbotswana.co.bw", "src": [ "s4" ] } ], "web_form": [ { "label": "Submit Feedback (general feedback form — not an assistance-request form)", "url": "https://airbotswana.co.bw/submit-feedback", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Conditions of Carriage — \"If You Need Help\"", "url": "https://airbotswana.co.bw/conditions-carriage", "src": [ "s1" ] }, { "label": "General Conditions of Carriage – Passenger & Baggage (PDF)", "url": "https://airbotswana.co.bw/sites/default/files/2025-01/CONDITIONS%20OF%20CARRIAGE.pdf", "src": [ "s2" ] } ], "notes": "Air Botswana publishes no accessibility or special-assistance page and no disability desk, dedicated email or TTY/relay line. The numbers above are the general reservations and office lines; the airline's only instruction is to raise the request when booking." }, "policy": { "notice_hours": { "value": null, "detail": "No hours-based deadline published. Air Botswana only says the request must be made \"at the time of making your reservation\".", "src": [ "s1" ] }, "how_to_request": { "value": "Tell Air Botswana at the time of making the reservation (contact centre, a local ticketing office or your agent)", "detail": "\"If you need a wheelchair or any other form of assistance, please let us know at the time of making your reservation.\" The General Conditions add that acceptance of persons requiring special assistance \"may be subject to prior arrangement with Carrier and/or any applicable conditions\".", "src": [ "s1", "s2" ] }, "fee_charged": { "value": null, "detail": "Air Botswana does not say whether carrying a mobility aid is free or counts against the 23 kg checked allowance.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Air Botswana publishes no statement about carrying a passenger's own manual wheelchair — only that a wheelchair or other assistance should be requested at booking. Acceptance, packing and carriage of the chair itself are undocumented.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Cabin baggage is limited to one piece of 7 kg fitting the overhead locker, with no folding-wheelchair exception mentioned.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — Air Botswana does not say where a checked wheelchair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No mobility-aid weight limit published. The general checked allowance is 23 kg per passenger, but Air Botswana never says whether a wheelchair is counted against it.", "src": [ "s6" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage provision published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. Air Botswana's general dangerous-articles list does say \"dangerous articles must not be carried in passengers' baggage ... Corrosives: Acids, alkalis, mercury, wet cell batteries\", but it makes no exception or rule for wheelchair batteries, so the position on a wet-cell chair is genuinely unstated.", "src": [ "s3" ] }, "non_spillable": { "value": null, "detail": "Not published — gel, AGM, sealed lead-acid and dry-cell wheelchair batteries are not mentioned anywhere on the site.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — Air Botswana's site has no lithium-battery or dangerous-goods page beyond the short prohibited-articles list, and lithium batteries are not mentioned on it.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": null, "detail": "Air Botswana publishes nothing at all about battery-powered wheelchairs or mobility scooters — no acceptance statement, no advance-approval process, no packing rules.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Air Botswana offers to arrange \"a wheelchair or any other form of assistance\" on request but does not describe boarding, transfer or aisle-chair help.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "General Conditions of Carriage, Art. 6 Para. 3: \"In the case of a Passenger who self-identifies as having a disability, Carrier will provide seating accommodation in accordance with applicable law.\" No detail on movable armrests or bulkhead seats, and no seat is guaranteed generally.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Nothing published about mobility aids specifically. For baggage generally: \"Compensation for lost baggage is as prescribed by the Montreal Convention. Damage to wheels, locks, handles, and other items that protrude from luggage will not be compensated\" as normal wear and tear — a wear-and-tear exclusion a wheelchair user should ask about before checking a chair.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Botswana's website is fully reachable but has no accessibility, special-assistance or dangerous-goods section. The airline's entire published wheelchair policy is one sentence on the Conditions of Carriage page: \"If you need a wheelchair or any other form of assistance, please let us know at the time of making your reservation.\" Nothing is published on carrying the passenger's own chair, on any battery type, on watt-hour limits, on fees, or on gate delivery. Two clauses in the General Conditions PDF matter to a disabled traveller: Art. 6 Para. 3 promises seating accommodation in accordance with applicable law, and Art. 8 Para. 3 (Limitation on Carriage) makes acceptance of \"persons requiring special assistance\" subject to prior arrangement with the carrier. Anyone flying a powered chair on BP must phone +267 3680900 and get the battery rules in writing — the site will not answer the question. Sections of the site are also served under an /index.php/ prefix; both resolve to the same content.", "searched_urls": [ "https://airbotswana.co.bw/", "https://airbotswana.co.bw/conditions-carriage", "https://airbotswana.co.bw/sites/default/files/2025-01/CONDITIONS%20OF%20CARRIAGE.pdf", "https://airbotswana.co.bw/you-go", "https://airbotswana.co.bw/airport", "https://airbotswana.co.bw/check-policy", "https://airbotswana.co.bw/faqs", "https://airbotswana.co.bw/contact-us", "https://airbotswana.co.bw/contact-centre", "https://airbotswana.co.bw/local-contact-offices", "https://airbotswana.co.bw/worldwide-offices", "https://airbotswana.co.bw/customer-relations" ] } }, { "schema_version": "1.1", "slug": "air-cairo", "name": "Air Cairo", "iata_code": "SM", "icao_code": "MSC", "country": "Egypt", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://aircairo.com", "sources": [ { "id": "s1", "title": "Special & Medical Assistance", "url": "https://aircairo.com/en-eg/special-&-medical-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Travelling with Lithium Batteries — Wheelchairs / Mobility Aids With Lithium Batteries", "url": "https://aircairo.com/en-eg/travelling-with-lithium-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage", "url": "https://aircairo.com/en-eg/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Office Contacts — Air Cairo Call Center and Head Office", "url": "https://aircairo.com/office-contacts", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Egypt — Air Cairo Call Center (assistance requests, sales)", "number": "090072727", "hours": "Daily 06:00–24:00", "region": "EG", "src": [ "s4" ] }, { "label": "Egypt (domestic short code) 2727 — Air Cairo Call Center", "number": "2727", "hours": "Daily 06:00–24:00", "region": "EG", "src": [ "s4" ] }, { "label": "Egypt — Head Office, 6 El-Safa street, Sheraton Heliopolis, Cairo", "number": "+202 26955500", "hours": null, "region": "EG", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "My Booking — where Air Cairo says to request assistance", "url": "https://aircairo.com/en-eg/my-booking", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Special & Medical Assistance", "url": "https://aircairo.com/en-eg/special-&-medical-assistance", "src": [ "s1" ] }, { "label": "Travelling with Lithium Batteries (wheelchair battery rules)", "url": "https://aircairo.com/en-eg/travelling-with-lithium-batteries", "src": [ "s2" ] } ], "notes": "No dedicated disability desk, email address or TTY/relay service is published; Air Cairo directs all assistance requests to the general call centre, a sales office, or the My Booking page. Air Cairo does not serve the USA, so there is no DOT Complaints Resolution Official page." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Request your type of assistance at least 48 hours before departure & arrive at the airport at least 3 hours before the scheduled departure time\" (2 h domestic). The lithium page repeats: contact the sales office or call centre \"at least 48 hours in advance\" for a battery-powered wheelchair. Stretcher and therapeutic oxygen need 72 h.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request via My Booking, or the Air Cairo call centre / a sales office, at least 48 h before departure", "detail": "\"You can request assistance from us through My Booking. If you cannot find the type or level of service you need, please contact Air Cairo call center or sales office.\" For a battery-powered wheelchair you must also give the chair's weight and size, the battery type and the lithium watt-hour rating.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"there is no need of using your own wheelchair, which we will be carrying free of charge in the aircraft hold.\" Suitable backing or wrapping for the wheelchair is \"highly required\".", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Air Cairo does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "A passenger's own wheelchair is carried free of charge in the aircraft hold; \"Suitable backing or wrapping for the wheelchair is highly required.\" Wheelchair users are accepted without an escort and do not require medical clearance.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Air Cairo does not say whether a folding manual wheelchair may be stowed in the cabin; the special-assistance page assumes the chair travels in the hold.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Air Cairo says it provides its own wheelchairs \"to use on the way to the aircraft, and when disembarking after the flight\", but does not say whether a passenger's own chair is returned at the aircraft door.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for manual wheelchairs is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimension limit is published; Air Cairo only asks passengers to \"advise us about the weight and size of your wheelchair\" when booking.", "src": [], "basis": null }, "notes": "Air Cairo provides its own airport wheelchairs (WCHR / WCHS / WCHC) but warns that \"some flights do not accept wheelchair\" and \"some Aircrafts do not accept wheelchair\" — a fleet/route exclusion it never explains.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage space or dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"(Wet Battery Is Not Accepted)\" — spillable wet-cell wheelchair batteries are refused; dry cell, gel cell and non-spillable batteries are accepted.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Wheelchairs with \"dry cell battery, gel cell battery, or non-spill able electric storage batteries\" are accepted as checked baggage.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "\"Lithium-ion battery-powered wheelchairs or other similar mobility aids may be carried as checked baggage, provided that the battery must be of a type which meets the United Nations (UN) test requirements as specified in the UN Manual of Tests and Criteria, Part III Section 38.3.\"", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Wheelchairs with a fixed battery: \"The battery must not exceed 300 Wh.\" The battery stays securely attached, terminals protected from short circuit (e.g. enclosed in a battery container) and electrical circuits inhibited by a switch or by disconnecting and insulating the poles.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Wheelchairs with a removable battery: \"The battery must not exceed 300 Wh.\" The battery must be removed, terminals insulated (e.g. taped), placed in a protective pouch and carried in the passenger cabin; the chair is then checked \"without restriction\".", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried in the passenger cabin.\" Published identically for fixed-battery and removable-battery chairs.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried in the passenger cabin\" — two spares only if each is 160 Wh or less; a single spare may be up to 300 Wh.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair's design. Fixed-battery chairs: the battery stays securely attached and the chair is checked normally. Removable-battery chairs: \"The battery must be removed\" and \"must be carried in the customer cabin\", following the manufacturer's or owner's instructions.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"Battery terminals are protected from short circuits, e.g. By being enclosed within a battery container\"; \"Electrical circuits have been inhibited (by means of switch) or disconnecting the poles and insulating them\". A removed battery must have its terminals insulated (e.g. taped over) and be placed in a protective pouch.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "No MSDS or form is named, but the passenger must tell Air Cairo the chair's weight and size, the battery type and the lithium watt-hour rating, and the battery must be legibly marked: batteries \"without any clear marks of the Watt-hour ... or where the watt-hour rating cannot be calculated are forbidden\".", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "\"Air Cairo accept all types of battery-powered wheelchairs as checked baggage such as wheelchairs with dry cell battery, gel cell battery, or non-spill able electric storage batteries. (Wet Battery Is Not Accepted).\" Contact the call centre or a sales office at least 48 h ahead.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for powered wheelchairs is published; Air Cairo only asks to be told the chair's weight.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimension limit for powered wheelchairs is published; Air Cairo only asks to be told the chair's size.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Air Cairo does not say whether a powered chair is returned at the aircraft door or at the baggage carousel.", "src": [] }, "notes": "Air Cairo notes that most scooters have a removable key while most power chairs use a push-button switch. Hoverboards, solo wheels, air wheels, electric bikes, Segways and car batteries are refused at any watt-hour rating — that ban is written for personal transport devices, not mobility aids." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Air Cairo does not publish whether an on-board aisle wheelchair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "WCHC is offered \"for passenger with reduced mobility and need to be assisted to their seats\", but Air Cairo adds \"Kindly note that some Aircrafts do not accept wheelchair\" (and, for WCHR/WCHS, \"some flights do not accept wheelchair\") without naming the aircraft or routes concerned.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Air Cairo publishes nothing about movable armrests, bulkhead seats or seat assignment for disabled passengers.", "src": [] } }, "damage_liability": { "value": null, "detail": "Nothing published about liability for damage to mobility aids on the special-assistance, baggage or lithium-battery pages; the Conditions of Carriage page returned HTTP 500 on every attempt.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Cairo's wheelchair battery rules are unusually complete for a carrier of its size: fixed and removable lithium batteries both capped at 300 Wh, wet batteries refused, spares one at 300 Wh or two at 160 Wh. The gap that matters is the repeated caveat on the assistance page that \"some flights do not accept wheelchair\" / \"some Aircrafts do not accept wheelchair\" for WCHR, WCHS and WCHC alike — Air Cairo never says which aircraft or routes, so a wheelchair user cannot tell in advance whether their flight is one of them. No weight or dimension limit is published, and there is no dedicated accessibility phone line or email. Country sites (en-sa, en-ae, en-de, it-it, …) mirror the same English text. aircairo.com returned HTTP 500 for a period during this research and the Conditions of Carriage page could not be read at all.", "searched_urls": [ "https://aircairo.com/en-eg/special-&-medical-assistance", "https://aircairo.com/en-eg/travelling-with-lithium-batteries", "https://aircairo.com/en-eg/baggage", "https://aircairo.com/office-contacts", "https://aircairo.com/en-eg/my-booking", "https://aircairo.com/en-eg/contacts", "https://aircairo.com/en-eg/support", "https://aircairo.com/en-eg/condition-of-carriage", "https://aircairo.com/en-eg/conditions-of-carriage", "https://aircairo.com/en-eg/passenger-of-determination-special-offer-with-air-cairo" ] } }, { "schema_version": "1.1", "slug": "air-caledonie", "name": "Air Caledonie", "iata_code": "TY", "icao_code": "TPC", "country": "New Caledonia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.air-caledonie.nc", "sources": [ { "id": "s1", "title": "Planifier – Services – Assistance (passagers à mobilité réduite)", "url": "https://www.air-caledonie.nc/planifier/services/assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Voyager – Bagages – Produits règlementés et bagages spéciaux (« Aides à la mobilité »)", "url": "https://www.air-caledonie.nc/voyager/bagages/bagages-speciaux/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Conditions générales de transport — Article 6 « Assistance particulière », Article 15 « Responsabilité du Transporteur »", "url": "https://www.air-caledonie.nc/reserver-gerer/conditions-generales/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Restez informés – Restons en contact (agences, vente par téléphone, horaires)", "url": "https://www.air-caledonie.nc/restez-informes/restons-en-contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Voyager – Bagages – Bagages de soute", "url": "https://www.air-caledonie.nc/voyager/bagages/bagages-de-soute/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Nouvelle-Calédonie — Vente par téléphone / demandes d'assistance (local 25 21 77)", "number": "+687 25 21 77", "hours": "Lundi–vendredi 07h30–16h30", "region": "NC", "src": [ "s4" ] }, { "label": "Nouvelle-Calédonie — Service Fret, by which electric wheelchairs travel (local 25 03 33)", "number": "+687 25 03 33", "hours": null, "region": "NC", "src": [ "s1" ] } ], "email": [ { "label": "Service clientèle (réclamations écrites, CGT art. 16.2)", "address": "service-clientele@air-caledonie.nc", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Assistance — passagers à mobilité réduite", "url": "https://www.air-caledonie.nc/planifier/services/assistance/", "src": [ "s1" ] }, { "label": "Produits règlementés et bagages spéciaux — « Aides à la mobilité »", "url": "https://www.air-caledonie.nc/voyager/bagages/bagages-speciaux/", "src": [ "s2" ] }, { "label": "Conditions générales de transport — Article 6 Assistance particulière", "url": "https://www.air-caledonie.nc/reserver-gerer/conditions-generales/", "src": [ "s3" ] } ], "notes": "No dedicated disability desk, assistance web form or TTY/relay is published. The single sales line 25 21 77 (+687) serves all agencies and airport ticket desks; the freight desk 25 03 33 (+687) matters because electric wheelchairs are routed through the Fret service. Postal claims: 6 rue Edouard Unger, 1ère Vallée du Tir, BP 212, 98845 Nouméa." }, "policy": { "notice_hours": { "value": 48, "detail": "« Il est pour cela important de signaler le besoin d'assistance au moment de la réservation, au moins 48 heures avant le départ. » The Conditions générales, art. 6, add that the passenger must obtain the carrier's prior agreement at booking and at least 48 h before departure, failing which carriage may be refused.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Declare the assistance need to the commercial team when booking and at least 48 h before departure, and obtain the carrier's prior agreement", "detail": "Art. 6 CGT: « tout Passager nécessitant une assistance particulière est requis de prévenir et de solliciter l'accord préalable du Transporteur auprès des équipes commerciales au moment de la Réservation et au moins 48h avant le départ. A défaut, le Transporteur pourra refuser le transport ». If the request is made only at check-in the carrier may refuse boarding. An airport wheelchair can be provided on request.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "Art. 6 e.2 CGT: « La Compagnie transporte gratuitement en soute en sus de la franchise bagages, un équipement de mobilité (fauteuil roulant ou déambulateur) ». The assistance page repeats: « Le transport de votre chaise est exclu de la franchise, il est pris en charge par la compagnie. » Air Calédonie does not say whether an electric chair routed through the Fret service is also free.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 1, "detail": "« un équipement de mobilité (fauteuil roulant ou déambulateur) » — one mobility device carried free in the hold on top of the baggage allowance. No figure is published for a second device.", "src": [ "s3" ] }, "manual": { "allowed": { "value": "conditional", "detail": "One manual wheelchair or walker is carried free in the hold in addition to the baggage allowance, but « sous réserve d'un espace suffisant à bord de l'aéronef » (subject to sufficient space on board) — and carriage of a passenger with reduced mobility is itself « soumise à l'accord préalable du Transporteur ».", "src": [ "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published. The mobility device is described only as carried « en soute » (in the hold); no in-cabin stowage of a folding chair is mentioned.", "src": [ "s3" ] }, "gate_delivery": { "value": null, "detail": "Not published — Air Calédonie does not say where a checked wheelchair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a mobility device is published; the free carriage is stated without a figure.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair size limit published. Air Calédonie publishes a 30 × 70 × 50 cm maximum for ordinary checked baggage, but a mobility device is carried outside the baggage allowance and the airline never says the figure applies to it — see aircraft_hold_note.", "src": [], "basis": null }, "notes": "« En cas de besoin pour vos déplacements, merci de le préciser à nos équipes : une chaise peut être fournie sur demande pour le voyage » — an airport wheelchair can be lent on request. Guide dogs and their cage travel free, also via the Fret service.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage provision published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "The « Aides à la mobilité » entry covers chairs with « accumulateurs versables » (spillable) among other types, all accepted only with « arrangements préalable avec l'exploitant dans un délai raisonnable avant chaque départ » and provision of the safety data sheet (FDS/MSDS). No packing or orientation rules are published.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Chairs with « accumulateurs à électrolyte liquide inversables » (non-spillable), « accumulateurs au nickel-hydrure métallique » or « accumulateurs secs » are listed in the same entry, on the same terms: prior arrangement with the operator before each departure and an MSDS/FDS.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion mobility aids are listed in the « Aides à la mobilité » entry and require prior arrangement with the operator before each departure plus an MSDS/FDS. Note that Air Calédonie separately bans e-bikes, scooters and hoverboards outright — that ban is written for personal transport devices, not mobility aids.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a wheelchair battery. Air Calédonie's 100 Wh / 160 Wh figures apply to portable electronic devices and spare batteries, not to mobility aids. ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Air Calédonie does not describe a removed wheelchair battery travelling in the cabin. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchair spares. The airline's 100 Wh / 100–160 Wh spare limits are written for consumer and portable medical electronics.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "No spare-wheelchair-battery allowance published. The general spare limits (max 20 spares ≤ 100 Wh; max 2 spares of 100–160 Wh, cabin only) are portable-electronics rules and are not stated to apply to mobility aids.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published — Air Calédonie does not say whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries. The instruction that « toutes les batteries doivent être protégées individuellement pour éviter les courts-circuits » is written for spare batteries.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "« Arrangements préalable avec l'exploitant dans un délai raisonnable avant chaque départ et fournir la Fiche de Donnée de Sécurité FDS ou MSDS » — a safety data sheet for the battery must be supplied before each departure.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "« Si vous disposez d'une chaise roulante électrique, elle sera acheminée via notre service Fret » — an electric wheelchair is not carried as accompanying checked baggage but shipped as freight, so it may not travel on the passenger's own flight. The restricted-items page additionally requires « arrangements préalable avec l'exploitant dans un délai raisonnable avant chaque départ » plus an MSDS/FDS.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Because an electric chair travels as freight rather than baggage, no passenger-baggage size limit is quoted for it.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published, and unlikely to apply: an electric chair shipped as freight is collected from the freight counter rather than the aircraft door.", "src": [ "s1" ] }, "notes": "The freight routing is the headline risk on this airline: an electric wheelchair is not checked with the passenger but consigned to the Fret service, which ships on the first flight with capacity. Freight counters close 45 minutes before departure and Air Calédonie advises depositing freight days in advance." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no on-board aisle chair is mentioned on this short-haul inter-island network.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. Air Calédonie says only « une chaise peut être fournie sur demande pour le voyage » (an airport wheelchair can be provided on request); boarding, lifting and seat-transfer help is not described.", "src": [ "s1" ] }, "seating": { "value": "conditional", "detail": "Art. 6 e.1 CGT: « L'accès à certains sièges peut être refusé aux personnes en situation de handicap et aux Passagers à Mobilité Réduite afin de respecter les exigences de sécurité aérienne applicables. » Passengers whose size requires a second seat must declare it at booking. No movable-armrest or bulkhead policy is published.", "src": [ "s3" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid rule and no monetary cap published. Art. 15 CGT states liability « n'excédera en aucune façon le montant du Dommage prouvé », excludes indirect damage, and defers to the Convention where applicable; damage must be reported in writing within 7 days of the baggage being made available.", "src": [ "s3" ] }, "aircraft_hold_note": "Air Calédonie publishes a maximum checked-baggage size of 30 × 70 × 50 cm and says items larger than that must go via the Fret service. The airline does not state that this limit applies to a wheelchair carried under the free mobility-device provision, but it is the only hold-size figure it publishes and it is small — a rigid chair will almost certainly exceed it." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Air Calédonie is a domestic inter-island carrier (Nouméa/La Tontouta – Maré, Lifou, Ouvéa, Île des Pins, plus Port Vila). Two things a power-chair user must know. (1) An electric wheelchair is NOT carried as accompanying checked baggage: « elle sera acheminée via notre service Fret » — it is consigned as freight and travels on the first flight with space, so it can arrive separately from the passenger. (2) Carriage of a passenger with reduced mobility is subject to the carrier's prior agreement, requested at booking and at least 48 h before departure; if the request is only made at check-in the airline is entitled to refuse boarding. One manual wheelchair or walker is carried free in the hold on top of the baggage allowance, subject to space. Battery rules for mobility aids are limited to a single line requiring prior arrangement with the operator and an MSDS/FDS — no watt-hour caps, no removal or terminal rules. Air Calédonie also bans e-bikes, scooters and hoverboards from both hold and freight, but that ban is not written to cover mobility aids. Live animals are currently suspended and the airline is mid-transfer of domestic operations to La Tontouta, so ground arrangements are in flux. All source pages are French only; the English toggle leads to a much thinner site.", "searched_urls": [ "https://www.air-caledonie.nc/", "https://www.air-caledonie.nc/planifier/services/assistance/", "https://www.air-caledonie.nc/voyager/bagages/bagages-speciaux/", "https://www.air-caledonie.nc/voyager/bagages/bagages-de-soute/", "https://www.air-caledonie.nc/voyager/bagages/produits-reglementes-et-bagages-speciaux/", "https://www.air-caledonie.nc/reserver-gerer/conditions-generales/", "https://www.air-caledonie.nc/restez-informes/restons-en-contact/", "https://www.air-caledonie.nc/contact/", "https://www.air-caledonie.nc/plan-du-site/" ] } }, { "schema_version": "1.1", "slug": "air-cambodia", "name": "Air Cambodia", "iata_code": "K6", "icao_code": "KHV", "country": "Cambodia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aircambodia.com", "sources": [ { "id": "s1", "title": "Special Needs — Passenger with Disabilities", "url": "https://www.aircambodia.com/en/special-need", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — Special Baggage, Lithium batteries, Battery-powered wheelchairs & Mobility aids", "url": "https://www.aircambodia.com/en/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact — offices and Online Helpdesk", "url": "https://www.aircambodia.com/en/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Conditions of Carriage (Terms & Conditions)", "url": "https://www.aircambodia.com/en/terms-conditions", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Cambodia — Phnom Penh head office, booking & ticketing (hotline)", "number": "+855 23 6666 789", "hours": "Ticketing daily 08:00–12:00 and 13:30–17:30; hotline daily 08:00–22:00", "region": "KH", "src": [ "s3" ] }, { "label": "Cambodia — Online Helpdesk, Phnom Penh", "number": "+855 23 666 0330", "hours": "Ticketing daily 08:00–12:00 and 13:30–17:30; hotline daily 08:00–22:00", "region": "KH", "src": [ "s3" ] }, { "label": "Cambodia — Siem Reap branch office", "number": "+855 63 969 268", "hours": "Mon–Fri 08:00–12:00 and 13:30–17:30; Sat 08:30–12:00", "region": "KH", "src": [ "s3" ] } ], "email": [ { "label": "Phnom Penh head office — booking and ticketing", "address": "boc@aircambodia.com", "src": [ "s3" ] }, { "label": "Online Helpdesk", "address": "happy@aircambodia.net", "src": [ "s3" ] }, { "label": "Online Helpdesk (alternate)", "address": "lucky@aircambodia.net", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Special Needs — Passenger with Disabilities", "url": "https://www.aircambodia.com/en/special-need", "src": [ "s1" ] }, { "label": "Baggage — lithium batteries and battery-powered wheelchairs", "url": "https://www.aircambodia.com/en/baggage", "src": [ "s2" ] } ], "notes": "No dedicated accessibility desk, assistance request form or TTY/relay service is published. The Special Needs page says only \"For ordering the service or getting more information, please contact our booking agent\", so the general Online Helpdesk numbers above are the route in." }, "policy": { "notice_hours": { "value": 24, "detail": "\"WCHS: 24 hours notice is required\"; \"WCHC: 24 hours notice is required\"; for WCHR \"prior request is recommended and not limited\". Booking a cabin-crew escort separately needs 3 days (domestic) or 5 days (international) and is charged as an extra fare.", "src": [ "s1" ] }, "how_to_request": { "value": "Contact an Air Cambodia booking agent or the Online Helpdesk to register WCHR / WCHS / WCHC at least 24 h ahead", "detail": "\"For ordering the service or getting more information, please contact our booking agent.\" The Conditions of Carriage add (6.8.1) that \"passengers with disabilities may request advance arrangements\" and (6.8.4) that carriage may be refused if proper arrangements were not made before check-in.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": null, "detail": "Air Cambodia lists wheelchairs among items \"specially transported\" as special baggage but never says whether a mobility aid is carried free or counted against the checked allowance. No free-carriage statement exists anywhere on the site.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Passengers with reduced mobility may bring mobility equipment such as crutches, canes, or foldable wheelchairs that meet carry-on baggage standards and safety requirements for devices with lithium batteries.\" Wheelchairs are also listed among the items carried as special baggage.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "A foldable wheelchair may be brought aboard only if it \"meet[s] carry-on baggage standards\" — which Air Cambodia publishes as one piece, 7 kg, no larger than 115 cm total (56 × 36 × 23 cm), fitting under the seat or in the cabin locker. Practically no folding wheelchair meets that, so the chair will normally travel in the hold.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published — Air Cambodia does not say whether a checked wheelchair is returned at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No mobility-aid weight limit published. Air Cambodia's general baggage rule that \"any piece/single item heavier than 32kg is not transported as baggage\" is not stated to apply to wheelchairs — see aircraft_hold_note.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimension limit is published. The general checked-baggage caps (over 203 cm total = bulky baggage requiring advance request; nothing over 320 cm accepted) are not stated to apply to mobility aids.", "src": [], "basis": null }, "notes": "Acceptance caps per flight: unaccompanied WCHS passengers may not exceed the number of main emergency exits on the aircraft; accompanied WCHC likewise, and unaccompanied WCHC may not exceed half the number of main exits. On a narrowbody this is a small number, so booking early matters.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Air Cambodia publishes no wheelchair-specific cabin stowage space. It applies its ordinary carry-on standard (1 piece, 7 kg, 115 cm total / 56 × 36 × 23 cm) to a foldable wheelchair, but that is a hand-baggage limit rather than a stated wheelchair allowance, so it is not recorded here as a device dimension.", "src": [ "s1", "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Air Cambodia does not distinguish battery types for wheelchairs; it defers wholesale to \"the conditions published by IATA\".", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published for mobility aids. A non-spillable wet-cell rule exists (under 12 V and under 100 Wh) but it is written for portable electronic devices, not wheelchairs.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Covered only by the blanket line that battery-powered wheelchairs and mobility aids \"might be transported if they meet the conditions published by the International Air Transport Association (IATA)\". Air Cambodia sets no lithium rule of its own for mobility aids.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; Air Cambodia defers to IATA. Its lithium table (≤ 100 Wh in devices, 100–160 Wh for personal medical devices, > 160 Wh not accepted) is explicitly about electronic devices and power banks, not mobility aids. ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Air Cambodia does not describe a removed wheelchair battery. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchair spare batteries. ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "No spare-wheelchair-battery allowance published. The airline's \"up to 2 batteries\" figure applies to 100–160 Wh personal medical devices and power banks, not to mobility aids.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published for wheelchairs. Air Cambodia requires removable batteries and power banks in general to travel in carry-on baggage only, but does not extend that rule to mobility aids in writing.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries. The general rule that \"batteries must be disconnected, and exposed terminals must be insulated\" appears in the portable-electronic-device section.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published — no battery spec sheet, MSDS or form is named for mobility aids.", "src": [] } }, "allowed": { "value": "conditional", "detail": "The only statement Air Cambodia publishes: \"The battery-powered wheelchair & mobility aids might be transported if they meet the conditions published by the International Air Transport Association (IATA).\" No acceptance criteria, approval process, packing rules or watt-hour figures of its own.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "The airline's entire powered-wheelchair policy is two bullet points that point at IATA. A K6 passenger with a lithium power chair has no published watt-hour ceiling, no approval route and no packing instruction to rely on and must get the rules confirmed by the helpdesk in writing." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no on-board aisle chair is mentioned.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "WCHC is \"offered to completely immobile passengers. He requires a wheelchair to/from the aircraft and must be carried up/down steps and to/from the cabin seat\", with 24 h notice — but per flight, accompanied WCHC may not exceed the number of main emergency exits and unaccompanied WCHC may not exceed half that number, so the service can be refused when the quota is full.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published — no movable-armrest or bulkhead policy. The Conditions of Carriage (6.8.2) reserve the right to require an attendant if the passenger cannot evacuate the aircraft or understand safety instructions.", "src": [ "s4" ] } }, "damage_liability": { "value": "USD 20 per kg checked / USD 400 per passenger unchecked, where the Convention does not apply", "detail": "Conditions of Carriage 16.1.1(c): liability for destruction, loss, damage or delay of baggage \"is limited to USD 20 per kilogram and in case of damage to unchecked baggage, USD 400 per Passenger\" where the Convention does not apply; Convention limits apply to international carriage. No mobility-aid exception. The airline also disclaims \"fair wear and tear ... for wheels, handles, straps\".", "src": [ "s4", "s2" ] }, "aircraft_hold_note": "General checked-baggage caps that Air Cambodia does not say whether to apply to wheelchairs: any single item over 32 kg is \"not transported as baggage\"; items over 203 cm total dimensions are \"bulky baggage\" needing an advance request and are subject to aircraft capacity; nothing over 320 cm is accepted." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Cambodia (formerly Cambodia Angkor Air; still trades as K6) publishes a decent WCHR/WCHS/WCHC service description with 24 h notice and per-flight quotas tied to the number of main emergency exits, but almost nothing about the equipment itself. Its whole powered-wheelchair rule is: \"The battery-powered wheelchair & mobility aids might be transported if they meet the conditions published by the International Air Transport Association (IATA)\" — no watt-hour cap, no approval route, no packing or terminal rules, no MSDS requirement. It also never says whether a mobility aid is carried free. The published baggage-damage limit of USD 20/kg (non-Convention carriage) would value a 100 kg power chair at USD 2,000, far below replacement cost. Two editorial defects on the Special Needs page a human should flag to the airline: it instructs passengers to \"notify Vietnam Airlines staff\" (leftover text from Vietnam Airlines, K6's former part-owner), and the escort conditions are duplicated inconsistently between the child and disability sections. Air Cambodia lists San Francisco among destinations; if any of that is its own metal, a DOT Complaints Resolution Official page would be required and none is published.", "searched_urls": [ "https://www.aircambodia.com/", "https://www.aircambodia.com/en/special-need", "https://www.aircambodia.com/en/baggage", "https://www.aircambodia.com/en/contact", "https://www.aircambodia.com/en/terms-conditions", "https://www.aircambodia.com/en/travel-information", "https://www.aircambodia.com/en/travel-guide", "https://www.aircambodia.com/en/fare-conditions" ] } }, { "schema_version": "1.1", "slug": "air-canada", "name": "Air Canada", "iata_code": "AC", "icao_code": "ACA", "country": "Canada", "region": "North America", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aircanada.com", "sources": [ { "id": "s1", "title": "Accessible travel — Air Canada Accessibility Services", "url": "https://www.aircanada.com/ca/en/aco/home/plan/accessibility.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Personal mobility aids", "url": "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/mobility-aids-and-assistance.html", "retrieved": "2026-07-30", "kind": "official" }, { "id": "s3", "title": "Wheelchair assistance at the airport / On board", "url": "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/airport-wheelchair-assistance.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Seating options (accessibility)", "url": "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/seating-options.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Restricted and prohibited items — batteries and battery-powered mobility aids", "url": "https://www.aircanada.com/ca/en/aco/home/plan/baggage/restricted-and-prohibited-items.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Powered Mobility Aid Information Form (ACA6347-EN, PDF)", "url": "https://www.aircanada.com/content/dam/aircanada/portal/documents/PDF/en/powered_mobility_aid_form.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Air Canada Domestic Tariff CTA(A) No. 3 — Rule 40 Passengers with a Disability; Rule 105 Liability (PDF)", "url": "https://www.aircanada.com/content/dam/aircanada/portal/documents/PDF/en/ac_domestic_tariff_en.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Accessibility — Rights and regulations", "url": "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/rights-and-regulations.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Air Canada Accessibility Plan", "url": "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/accessibility-plan.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Canada & U.S. — Air Canada Accessibility Services (toll-free)", "number": "+1 800 667 4732", "hours": "Daily 6 a.m. to 12 a.m. Eastern Time", "region": "CA/US", "src": [ "s1", "s2" ] }, { "label": "International / outside Canada & U.S. — Air Canada Accessibility Services (long distance charges apply)", "number": "+1 514 369 7039", "hours": "Daily 6 a.m. to 12 a.m. Eastern Time", "region": "INTL", "src": [ "s1", "s2" ] }, { "label": "Accessibility Plan feedback & alternate-format requests (TTY and video relay available)", "number": "+1 888 422 2408", "hours": null, "region": "CA/US", "src": [ "s1" ] }, { "label": "Help with assistive-technology tools on aircanada.com (Canada & U.S. toll-free)", "number": "+1 844 347 4268", "hours": null, "region": "CA/US", "src": [ "s1", "s2" ] }, { "label": "Canada & U.S. — Accessibility Services fax (toll-free)", "number": "+1 888 334 7717", "hours": null, "region": "CA/US", "src": [ "s1", "s2" ] }, { "label": "Accessibility Services fax — long distance", "number": "+1 514 828 0027", "hours": null, "region": "CA", "src": [ "s1", "s2" ] } ], "email": [ { "label": "Air Canada Accessibility Services (put date of travel, last name, first name and booking reference in the subject line)", "address": "accessible@aircanada.ca", "src": [ "s1", "s2" ] }, { "label": "Accessibility Plan feedback / alternate formats / description of feedback process", "address": "accessibility-accessibilite@aircanada.ca", "src": [ "s1" ] } ], "web_form": [ { "label": "Powered Mobility Aid Information Form (required for battery-powered aids; print 2 copies)", "url": "https://www.aircanada.com/content/dam/aircanada/portal/documents/PDF/en/powered_mobility_aid_form.pdf", "src": [ "s2", "s6" ] }, { "label": "Request wheelchair assistance online — add 'Accessibility services' when booking or in Trips / Manage bookings", "url": "https://www.aircanada.com/home/ca/en/aco/flights", "src": [ "s3" ] }, { "label": "Accessibility concerns, damaged-mobility-aid claims and Complaint Resolution Official (CRO) — Air Canada customer support portal", "url": "https://accc-prod.microsoftcrmportals.com/en-CA/air-canada-contact-us/", "src": [ "s1", "s2" ] }, { "label": "Accessibility Plan feedback form", "url": "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/accessibility-plan-feedback-form.html", "src": [ "s1" ] } ], "relay": [ { "label": "TTY (teletypewriter)", "detail": "1-833-754-3650 toll-free for Canada and U.S.; 437-880-6224 (long distance charges apply)", "src": [ "s1", "s2" ] }, { "label": "VRS (video relay service)", "detail": "1-833-768-2256 toll-free for Canada and U.S.; 437-880-6226 (long distance charges apply)", "src": [ "s1", "s2" ] } ], "policy_pages": [ { "label": "Personal mobility aids (main rules: 48 h notice, 300 Wh, cargo-door chart)", "url": "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/mobility-aids-and-assistance.html", "src": [ "s2" ] }, { "label": "Accessible travel hub — Air Canada Accessibility Services", "url": "https://www.aircanada.com/ca/en/aco/home/plan/accessibility.html", "src": [ "s1" ] }, { "label": "Restricted and prohibited items — batteries", "url": "https://www.aircanada.com/ca/en/aco/home/plan/baggage/restricted-and-prohibited-items.html", "src": [ "s5" ] }, { "label": "Domestic Tariff CTA(A) No. 3 — Rule 40 (mobility aids) and Rule 105 (liability), PDF", "url": "https://www.aircanada.com/content/dam/aircanada/portal/documents/PDF/en/ac_domestic_tariff_en.pdf", "src": [ "s7" ] } ], "notes": "Air Canada Accessibility Services is a dedicated desk, open daily 06:00–24:00 ET, reachable by phone, TTY, video relay, fax and email. Written confirmation of requested services appears on the booking confirmation. Services apply only to flights operated by Air Canada, Air Canada Rouge and Air Canada Express (Jazz Aviation LP or PAL Airlines) — for other operating carriers you must contact them directly. Postal: Director, Customer Accessibility, 525 Viger Ave. Ouest, Montréal, Quebec H2Z 0B2." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Contact Air Canada Accessibility Services at least 48 hours before your flight\" for a battery-powered mobility aid, plus check-in at least 30 minutes before the recommended check-in time. A manual wheelchair needs only a note in the booking, no form.", "src": [ "s2" ] }, "how_to_request": { "value": "Declare it in your booking or in Trips/Manage bookings under 'Accessibility services', or contact Air Canada Accessibility Services (1-800-667-4732 / accessible@aircanada.ca); powered aids also require the Powered Mobility Aid Information Form", "detail": "Wheelchair assistance can be added online at the 'Who's travelling?' step when booking, or afterwards via the Trips link ('Accessibility services' dropdown per passenger). For a personal mobility aid, AC asks you to contact Accessibility Services; they will ask for the height, width, weight and battery type of the aid.", "src": [ "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "Free. Domestic Tariff Rule 40 F(1): mobility aids are accepted 'in addition to the regular free baggage allowance' and carried on a priority basis. Rule 40 F(1)(c): 'Mobility aids with spillable or non-spillable batteries are accepted at no charge to the passenger', and disassembly, packaging, unpacking, reassembly and prompt return are provided 'all without charge'. Small manual aids are carried free in the cabin, or free as checked baggage if they cannot be safely stowed on board.", "src": [ "s7", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number. Air Canada's tariff simply undertakes to carry wheelchairs, scooters, walkers and other mobility aids that are 'necessary for the mobility or well-being of a person' in addition to the free baggage allowance, without stating a per-passenger count.", "src": [ "s7" ] }, "manual": { "allowed": { "value": true, "detail": "Yes. 'If you're travelling with your own manual wheelchair, please let us know in your booking or by contacting Air Canada Accessibility Services so we're ready to receive your manual wheelchair. No other forms are required.'", "src": [ "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "\"You can bring your small mobility aid on board for free, provided it can be safely stowed (e.g. braces, canes, crutches, walkers, rollators, and prostheses). If your mobility aid can't be safely stowed on board, we'll be happy to transport it as part of your checked bags, free of charge.\" Air Canada does not offer in-cabin stowage of a wheelchair itself.", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "'You can use your own mobility aid until it's time to store and deliver it to you at the gate upon arrival.'", "src": [ "s2" ] }, "max_weight_kg": { "value": 393, "detail": "Air Canada publishes no per-device weight cap. Under its \"Size and weight restrictions\" heading it states 'our ramps and lifts can hold up to 393 kg (866 lb)' — the capacity of the loading equipment, and the only weight figure AC publishes for a mobility aid.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 81, "width_cm": 96, "length_cm": null, "basis": "hold_door", "detail": "Same cargo-hold door chart as for powered aids; the smallest aperture in the fleet is the CRJ900 at 81 x 96 cm. Air Canada's full published cargo-door chart, all 14 types (height x width): CRJ900 81 x 96 cm; CRJ200 81 x 107 cm; A220-300 84 x 118 cm; B737 MAX 8 89 x 122 cm; E175 90 x 110 cm; A320/A321 119 x 181 cm; A319 123 x 181 cm; Dash 8-400 150 x 124 cm; A330-300 170 x 244 cm; B777-200LR and 777-300ER 170 x 258 cm; B787-8 and 787-9 170 x 269 cm. The binding aperture on the network is the Mitsubishi CRJ900 at 81 cm high x 96 cm wide.", "src": [ "s2" ] }, "notes": "Manual folding chairs may stay with you to the gate and are returned at the gate on arrival. Motorized/riding luggage (e.g. Modobag) is prohibited as both carry-on and checked baggage.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No dimensions published. Air Canada allows a manual folding wheelchair and small aids in the cabin \"provided they can be safely stowed\" (Tariff Rule 40 F(1)(b)) but publishes no closet size; if it cannot be safely stowed it is carried as checked baggage free of charge.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted with special handling: \"Spillable, non-spillable and lithium-ion batteries for battery-powered mobility aids (e.g. wheelchairs) are accepted but require special handling.\" AC states \"Battery-powered wheelchairs are always loaded and stowed upright\"; spillable batteries \"will also have to be removed if we need to tilt your mobility aid during the loading or stowing process\", and AC can supply hazardous-materials packaging with 48 h notice. Note: AC warns spillable-battery policies vary by carrier on interline connections.", "src": [ "s2", "s5", "s7" ] }, "non_spillable": { "value": true, "detail": "Accepted at no charge (gel/dry cell and sealed lead acid). Tariff Rule 40 F(1)(c)(iv): the battery 'need not be disconnected nor removed but it must be securely attached to the mobility aid', with terminals insulated. The Powered Mobility Aid Information Form has explicit 'Gel/Dry' and 'Wet cell' battery-type boxes.", "src": [ "s7", "s5", "s6" ] }, "lithium_ion": { "value": true, "detail": "Yes. 'Lithium-ion batteries are either removable or non-removable… Removable lithium-ion batteries must be detached from the mobility aid and carried in the cabin with the customer.' Contact Accessibility Services to confirm which type yours is.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"The maximum watt hour rating for lithium-ion batteries is 300Wh.\" Air Canada states one cap and does not exempt a non-removable battery from it.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Same 300 Wh cap. \"Removable lithium-ion batteries must be detached from the mobility aid and carried in the cabin with the customer.\"", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility-aid batteries. Air Canada's general battery table caps spare lithium-ion batteries at 'a rating of 100 but not exceeding 160 Wh' (carry-on only, max 2 per passenger, pending airport-agent approval), but Note 3 of the tariff states 'exceptions exist for batteries used to power mobility aids' and refers you to the mobility-aid page, which gives no spare figure. Ask Accessibility Services.", "src": [ "s5", "s7" ] }, "spares_allowed": { "value": null, "detail": "No mobility-aid-specific spare count published. The Powered Mobility Aid Information Form has an 'Extra battery pack' field to declare one. AC's general rule: max 20 spare cells/battery packs in carry-on, of which no more than 2 lithium-ion of 100–160 Wh (subject to airport-agent approval) and no more than 2 sealed lead-acid non-spillable (max 12 V / 8.3 A, 100 Wh).", "src": [ "s5", "s6" ] }, "removal_required": { "value": "conditional", "detail": "\"Lithium-ion batteries are either removable or non-removable. Please contact Air Canada Accessibility Services to confirm if your battery is removable or non-removable. Removable lithium-ion batteries must be detached from the mobility aid and carried in the cabin with the customer.\" Air Canada may also remove and pack batteries separately where a battery is not secured, and spillable batteries must be removed if the aid has to be tilted during loading.", "src": [ "s2" ] }, "terminals": { "value": "Insulation required", "detail": "Tariff Rule 40 F(1)(c)(iv): 'The battery terminals must be insulated to prevent accidental short circuits (e.g. by being enclosed in a battery container).' AC's battery-safety guidance adds that exposed terminals can be taped over or the pack kept in original packaging, a protective pouch/case or a separate plastic bag. The Powered Mobility Aid Information Form asks how the power source disconnects (ignition switch key or battery disconnect).", "src": [ "s7", "s5", "s6" ] }, "documentation": { "value": true, "detail": "A \"Powered mobility aid information form\" must be completed. Print two copies: attach one to the aid as a handling guide and keep one as backup, ideally with a photograph of the aid. A form can also be requested and filled in at the airport. Any disassembly/reassembly instructions and specialised tools must be brought and recorded on the form.", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "Yes. Battery-powered wheelchairs and mobility scooters are accepted with 48 h notice and a completed Powered Mobility Aid Information Form. 'Spillable, non-spillable and lithium-ion batteries for battery-powered mobility aids (e.g. wheelchairs) are accepted but require special handling.'", "src": [ "s2", "s5" ] }, "max_weight_kg": { "value": 393, "detail": "Not a chair limit as such: \"our ramps and lifts can hold up to 393 kg (866 lb)\". Air Canada publishes no separate maximum wheelchair weight.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 81, "width_cm": 96, "length_cm": null, "basis": "hold_door", "detail": "Cargo-hold DOOR aperture on the smallest aircraft in the fleet, not a stated maximum chair size. Air Canada's full published cargo-door chart, all 14 types (height x width): CRJ900 81 x 96 cm; CRJ200 81 x 107 cm; A220-300 84 x 118 cm; B737 MAX 8 89 x 122 cm; E175 90 x 110 cm; A320/A321 119 x 181 cm; A319 123 x 181 cm; Dash 8-400 150 x 124 cm; A330-300 170 x 244 cm; B777-200LR and 777-300ER 170 x 258 cm; B787-8 and 787-9 170 x 269 cm. The binding aperture on the network is the Mitsubishi CRJ900 at 81 cm high x 96 cm wide. Air Canada frames the chart as \"it's important to ensure your mobility aid fits through the cargo door\" and provides a filter that lists which aircraft accept a given height and width.", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "'You can use your own mobility aid until it's time to store and deliver it to you at the gate upon arrival.' Air Canada will also disassemble, package, reassemble and return the aid promptly on arrival, without charge (Tariff Rule 40 F(1)(c)(iii)).", "src": [ "s2", "s7" ] }, "notes": "Remove any removable parts (joystick, footrests etc.) and pack them in your carry-on. Check in 30 minutes earlier than the recommended check-in time. Air Canada will remove cargo or baggage from the hold if needed to fit your aid. Flights to/from the USA: if your wheelchair does not fit the aircraft on your preferred flight and you have to buy a more expensive one, you can claim a refund of the fare difference (same origin/destination/routing, within 48 h, AC/Rouge/Express operated). AC also flags that from 1 October 2025 Lufthansa Group airlines limit permanently installed non-removable lithium batteries to two of up to 160 Wh each — relevant on Star Alliance connections." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "'Most Air Canada aircraft are equipped with onboard wheelchairs, with the exception of the De Havilland Dash 8-400 (DH4) and Q400 operated by PAL Airlines, which may not.' Crew will assist you to and from the aircraft washroom on request, but not inside it. On the A321XLR, lateral transfers to/from the Air Canada Business Class seat and the Signature Class pods are limited by the layout. AC's chart shows an onboard wheelchair on all 11 mainline types; the Rouge and Express sub-tables are collapsed and could not be read.", "src": [ "s3", "s4" ] }, "accessible_lavatory": { "value": "Widebody aircraft only", "detail": "Wheelchair-accessible washrooms are available only on widebodies: A330-300, 777-200LR, 777-300ER, 787-8 and 787-9. AC's chart marks them not available on the A220-300, A319, A320, A321, A321XLR and 737 MAX 8: \"As with most narrow-body aircraft, fully wheelchair-accessible washrooms are not available on our Airbus A321XLR\" — its two rear washrooms cannot be combined and one has a transfer seat. The Rouge and Express (Dash 8-400, E175, CRJ) rows are in collapsed sub-tables that could not be read.", "src": [ "s3", "s4" ] }, "transfer_assistance": { "value": true, "detail": "Air Canada says it \"currently offer[s] two options\": a manual transfer by a minimum of two trained staff into an aisle chair (a certified manual transfer sling, or your own, may be used), and the Eagle Lift, used at the aircraft door. Eagle 2A and 3A are not compatible with Air Canada Signature Class seating; the Eagle 2A cannot be used on the Dash 8-400 or CRJ900; the Eagle 3A is not available at all airports. AC publishes an Eagle Lift availability table for Canadian airports.", "src": [ "s3" ] }, "seating": { "value": true, "detail": "Contact Accessibility Services at least 48 hours before departure for a flexible seating arrangement (liftable or removable armrests, proximity to washrooms or exit, seatbelt extender) or an extra seat/additional space. An extra seat is free within Canada with medical approval via the Air Travel Requirements Assessment Form; outside Canada it must be purchased, and it is not available in Signature Class. AC publishes, per aircraft, which rows have no moveable aisle armrest.", "src": [ "s4" ] } }, "damage_liability": { "value": true, "detail": "Unusually strong: \"we do not enforce the maximum liability amounts set out in the Montreal Convention, or the Warsaw Convention, as stated in our Conditions of Carriage and Tariffs.\" Air Canada provides a temporary replacement, repairs the aid promptly with the customer's preferred vendor if desired, and reimburses expenses caused by the delay or damage; a destroyed or lost aid is replaced with a comparable model. Report damage at Baggage Claim on arrival, or within 7 days via the customer support page (Baggage Issues > Mobility Aids > Damaged).", "src": [ "s2" ] }, "aircraft_hold_note": "Air Canada's full published cargo-door chart, all 14 types (height x width): CRJ900 81 x 96 cm; CRJ200 81 x 107 cm; A220-300 84 x 118 cm; B737 MAX 8 89 x 122 cm; E175 90 x 110 cm; A320/A321 119 x 181 cm; A319 123 x 181 cm; Dash 8-400 150 x 124 cm; A330-300 170 x 244 cm; B777-200LR and 777-300ER 170 x 258 cm; B787-8 and 787-9 170 x 269 cm. The binding aperture on the network is the Mitsubishi CRJ900 at 81 cm high x 96 cm wide. Air Canada's ramps and lifts hold up to 393 kg (866 lb), and battery-powered wheelchairs are always loaded and stowed upright. If a chair will not fit the aircraft, Air Canada offers an alternate flight, date or route and charges the lower of the two fares. On US routes, a passenger forced onto a more expensive flight because the chair did not fit may claim the fare difference, provided both flights are Air Canada / Rouge / Express, same origin, destination and routing, within 48 hours of the preferred flight." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Canada publishes an unusually complete mobility-aid policy: 48 h advance notice plus a mandatory Powered Mobility Aid Information Form for battery-powered aids, a 300 Wh lithium-ion ceiling, a per-aircraft cargo-door chart with a filter tool, and a 393 kg ramp/lift capacity. Everything on the accessibility pages applies only to flights operated by Air Canada, Air Canada Rouge and Air Canada Express (Jazz Aviation LP or PAL Airlines) — for any other operating carrier you must contact them yourself. Regulatory context: as a Canadian carrier AC is bound by Parts 1-3 of the Accessible Transportation for Persons with Disabilities Regulations (SOR/2019-244) on all flights to, from and within Canada, and by 14 CFR Part 382 and the DOT Airline Passengers with Disabilities Bill of Rights on Canada-US flights and on AC-operated flights ticketed under a US carrier code. Its Domestic Tariff is CTA(A) No. 3. Watch-outs a traveller should re-check: (1) the CRJ900's 96 x 81 cm cargo door is the binding size constraint on the regional network, and the Domestic Tariff (Rule 40 F(1)(a)) reprints the same per-aircraft figures as mobility-aid 'size limitations', so the door aperture is in practice the published size limit; the Air Canada Rouge and Air Canada Express rows of the on-board accessibility chart sit in collapsed sub-tables that could not be read; (2) wheelchair-accessible washrooms exist only on widebodies (A330, 777, 787) — not on the A321XLR; (3) Eagle Lift availability varies by airport and neither Eagle model works with Signature Class seating; (4) Air Canada publishes no spare-battery watt-hour figure specific to mobility aids — the 160 Wh / 2-spare rule on the restricted-items page is the general PED rule, and the tariff explicitly notes that exceptions exist for mobility-aid batteries; (5) 'the maximum watt hour rating for lithium-ion batteries is 300Wh' is stated without distinguishing removable from non-removable, so confirm with Accessibility Services if your chair carries a larger pack; (6) AC flags that Lufthansa Group airlines cap non-removable lithium batteries at 2 x 160 Wh from 1 Oct 2025, which bites on Star Alliance itineraries. 2026-07-30: the per-aircraft cargo-door chart was re-read in full from a human-supplied fetch (it renders client-side and had previously been only partly readable). All 14 rows are now recorded, including the regional CRJ/E175/Dash 8 rows that are the real constraint on the network. Motorized or riding luggage such as Modobag is prohibited as both carry-on and checked baggage.", "searched_urls": [ "https://www.aircanada.com/ca/en/aco/home/plan/accessibility.html", "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/mobility-aids-and-assistance.html", "https://www.aircanada.com/us/en/aco/home/plan/accessibility/mobility-aids-and-assistance.html", "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/airport-wheelchair-assistance.html", "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/seating-options.html", "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/rights-and-regulations.html", "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/accessibility-plan.html", "https://www.aircanada.com/ca/en/aco/home/plan/accessibility/medical-devices-and-oxygen.html", "https://www.aircanada.com/ca/en/aco/home/plan/medical-mobility/wheelchairs-and-mobility-aids.html", "https://www.aircanada.com/ca/en/aco/home/plan/baggage/restricted-and-prohibited-items.html", "https://www.aircanada.com/ca/en/aco/home/plan/baggage/special-items.html", "https://www.aircanada.com/ca/en/aco/home/plan/baggage/checked.html", "https://www.aircanada.com/ca/en/aco/home/legal/conditions-carriage-tariffs.html", "https://www.aircanada.com/content/dam/aircanada/portal/documents/PDF/en/ac_domestic_tariff_en.pdf", "https://www.aircanada.com/content/dam/aircanada/portal/documents/PDF/en/powered_mobility_aid_form.pdf", "https://www.aircanada.com/ca/en/aco/home/plan/medical-mobility/wheelchairs-and-mobility-aids.html" ] } }, { "schema_version": "1.1", "slug": "air-caraibes", "name": "Air Caraibes", "iata_code": "TX", "icao_code": "FWI", "country": "Guadeloupe", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aircaraibes.com/", "sources": [ { "id": "s1", "title": "Voyageurs à mobilité réduite", "url": "https://www.aircaraibes.com/avant-voyage/demandes-particulieres/voyager-mobilite-reduite", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Travel with reduced mobility (English)", "url": "https://www.aircaraibes.com/en/before-travel/special-requests/travel-reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Passagers à conditions particulières", "url": "https://www.aircaraibes.com/avant-voyage/demandes-particulieres", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions Générales de Vente et de Transport", "url": "https://www.aircaraibes.com/mentions-legales/conditions-vente-transport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Franchises et formats bagages", "url": "https://www.aircaraibes.com/avant-voyage/bagages/franchise-format", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Appareils / batteries au lithium", "url": "https://www.aircaraibes.com/avant-voyage/bagages/appareils-batteries-au-lithium", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact & Réclamations", "url": "https://www.aircaraibes.com/contacts-reclamations", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "France hexagonale — Centrale de réservation (demande d'assistance WCHC/PMR)", "number": "0 820 835 835", "hours": "Lun–sam 8h–22h; dim et jours fériés 9h–21h (0,20 €/min + prix appel)", "region": "FR", "src": [ "s3", "s7" ] }, { "label": "Antilles françaises / Guyane — Centrale de réservation", "number": "0 820 835 835", "hours": "Lun–sam 7h–19h; dim et jours fériés 6h–15h (0,19 €/min + prix appel)", "region": "GP", "src": [ "s3", "s7" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Voyageurs à mobilité réduite", "url": "https://www.aircaraibes.com/avant-voyage/demandes-particulieres/voyager-mobilite-reduite", "src": [ "s1" ] }, { "label": "Travel with reduced mobility (English)", "url": "https://www.aircaraibes.com/en/before-travel/special-requests/travel-reduced-mobility", "src": [ "s2" ] }, { "label": "Passagers à conditions particulières", "url": "https://www.aircaraibes.com/avant-voyage/demandes-particulieres", "src": [ "s3" ] } ], "notes": "Aucune ligne téléphonique ni adresse e-mail dédiées au handicap : les demandes d'assistance passent par la centrale de réservation 0 820 835 835. Un canal WhatsApp est annoncé comme « bientôt » disponible. Aucun TTY/relais texte publié." }, "policy": { "notice_hours": { "value": 48, "detail": "Pour toute demande d'assistance de type WCHC, contacter la centrale de réservations « plus de 48 h avant le départ ». Les CGV imposent d'informer le transporteur dès la réservation ou au plus tard 48 h avant le départ. Présentation à l'enregistrement : 2 h avant sur le transatlantique, 1 h avant sur le régional.", "src": [ "s3", "s4" ] }, "how_to_request": { "value": "Se signaler dès la réservation puis appeler la centrale de réservations 0 820 835 835 plus de 48 h avant le départ; formulaire INCAD obligatoire pour le WCHC", "detail": "Le formulaire IATA INCAD est obligatoire pour une demande WCHC (INCAD 1 rempli par l'agent et le passager, INCAD 2 par le médecin traitant, transmis au médecin compagnie et au service cas spéciaux qui autorisent ou non le voyage). Il n'est pas exigé pour WCHR/WCHS.", "src": [ "s3" ] }, "fee_charged": { "value": false, "detail": "CGV art. 2.2(b) : « Les Passagers à Mobilité Réduite ayant leur propre fauteuil roulant pourront les transporter gratuitement en soute. »", "src": [ "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Non publié sous forme de nombre; les CGV signalent seulement que le nombre de fauteuils roulants est limité par vol pour des contraintes opérationnelles.", "src": [ "s4" ] }, "manual": { "allowed": { "value": true, "detail": "Le fauteuil personnel du passager à mobilité réduite est transporté gratuitement en soute; le type de fauteuil et de batterie doit être communiqué dès la réservation ou au plus tard 48 h avant le départ.", "src": [ "s4" ] }, "cabin_stowage": { "value": true, "detail": "La page bagages liste « un fauteuil roulant et pliant ou tout appareil médical » parmi les « bagages particuliers » admis en cabine en plus de la franchise. Elle ajoute aussitôt : volume aussi réduit que possible, épaisseur maximum 15 cm, « le format accepté à bord est le suivant : 40 X 30 X 15 au maximum » — il n'est pas clair que ce format vise le fauteuil. Les fauteuils à batterie sont eux notés « bagage cabine : non autorisé ».", "src": [ "s5", "s1" ] }, "gate_delivery": { "value": null, "detail": "Non publié : rien sur une restitution du fauteuil à la porte de l'avion ou à la passerelle.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Non publié pour les fauteuils roulants.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Non publié : aucune dimension maximale de fauteuil enregistré.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Air Caraïbes imprime « 40 X 30 X 15 au maximum » juste après une liste de bagages particuliers admis en cabine qui inclut un fauteuil roulant pliant. Aucun fauteuil pliant réel ne tient dans ce format : le chiffre n'est donc pas enregistré ici comme une limite de fauteuil — à faire confirmer par la compagnie (voir notes).", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accumulateurs versables acceptés en soute avec accord de la compagnie : chargement, rangement et déchargement en position verticale; sinon batterie retirée et transportée dans un emballage rigide étanche marqué « BATTERY, WET, WITH WHEELCHAIR », étiquettes « Corrosive » et « sens du chargement ».", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Accumulateurs à électrolyte liquide inversables, nickel-hydrure métallique et secs acceptés en soute avec accord de la compagnie; bornes protégées contre les courts-circuits, batterie solidement arrimée et protégée par la conception de l'aide, ou retirée selon les instructions du fabricant.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Fauteuils à accumulateurs lithium-ion acceptés en soute avec accord de la compagnie; les accumulateurs doivent satisfaire aux épreuves de la sous-section 38.3 du Manuel d'épreuves et de critères de l'ONU. ATTENTION : les CGV art. 2.2(b) affirment que « parmi les fauteuils motorisés, seuls ceux à batterie sèche peuvent être transportés » (batterie hydraulique sous conditions) — contradiction à faire trancher par la compagnie.", "src": [ "s1", "s2", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Non publié : Air Caraïbes ne fixe une valeur en Wh que pour les accumulateurs retirés du fauteuil.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "« Chaque accumulateur retiré de l'aide de locomotion ne doit pas excéder 300 Wh »; les accumulateurs retirés sont transportés en cabine et protégés (pochette de protection).", "src": [ "s1", "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "« Un passager peut transporter un maximum d'une batterie de rechange au lithium ionique n'excédant pas 300 Wh ou deux batteries de rechange n'excédant pas 160 Wh chacune », en cabine.", "src": [ "s1", "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum : une batterie lithium de rechange ≤300 Wh, ou deux batteries de rechange ≤160 Wh chacune. Pour les fauteuils non-lithium : un accumulateur inversable à électrolyte liquide de rechange, ou deux accumulateurs NiMH ou deux accumulateurs secs de rechange.", "src": [ "s1", "s2" ] }, "removal_required": { "value": "conditional", "detail": "La batterie peut rester installée si elle est adéquatement protégée par la conception de l'aide et solidement fixée, circuits isolés selon le fabricant; sinon elle doit être retirée selon les instructions du fabricant. Les accumulateurs lithium retirés voyagent en cabine.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "Les bornes doivent être protégées contre les courts-circuits (par exemple en les plaçant dans un conteneur adapté); l'aide de locomotion est arrimée par sangles ou attaches et les circuits électriques isolés conformément aux instructions du fabricant.", "src": [ "s1", "s2" ] }, "documentation": { "value": null, "detail": "Aucune fiche technique ni FDS de batterie n'est exigée. Air Caraïbes demande que le passager confirme le type d'accumulateur et, dans les CGV, que le type de fauteuil et de batterie soit déclaré à la réservation; les accumulateurs lithium doivent répondre à l'épreuve ONU 38.3.", "src": [ "s1", "s4" ] } }, "allowed": { "value": "conditional", "detail": "Les fauteuils à accumulateurs (inversables, NiMH, secs, versables ou lithium) sont acceptés en soute uniquement — « bagage cabine : non autorisé » — et exigent l'« accord de la compagnie : oui ». Le type de fauteuil et de batterie doit être déclaré à la réservation ou 48 h avant le départ.", "src": [ "s1", "s2", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Non publié pour les aides à la mobilité.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Non publié.", "src": [] }, "gate_delivery": { "value": null, "detail": "Non publié.", "src": [] }, "notes": "Contradiction majeure entre la page « Voyageurs à mobilité réduite » (règles OACI/IATA : lithium-ion accepté, accumulateur retiré ≤300 Wh) et les CGV art. 2.2(b) (« seuls [les fauteuils] à batterie sèche peuvent être transportés à bord des appareils du Transporteur », batterie hydraulique sous conditions)." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Non publié : rien sur un fauteuil de bord / chaise d'allée.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Non publié.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Trois catégories d'assistance : WCHR (de l'enregistrement à la salle d'embarquement), WCHS (jusqu'à la porte de l'avion), WCHC (de l'enregistrement au siège, passager dans l'impossibilité de se déplacer seul).", "src": [ "s3" ] }, "seating": { "value": null, "detail": "Non publié pour les PMR (rien sur les accoudoirs relevables). La compagnie publie seulement les largeurs d'assise entre accoudoirs : Soleil 42 cm, Caraïbes 45 cm, Madras 48 cm.", "src": [ "s3" ] } }, "damage_liability": { "value": null, "detail": "Rien de spécifique aux aides à la mobilité. Les CGV rappellent qu'en cas de destruction, perte ou avarie de bagages enregistrés le transporteur n'est responsable que dans les limites de la Convention applicable (Varsovie / Montréal), sauf déclaration spéciale de valeur faite à l'enregistrement contre paiement d'un supplément.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Source principale en français, version anglaise identique vérifiée. À RE-VÉRIFIER PAR UN HUMAIN : (1) contradiction entre la page PMR (lithium-ion accepté en soute avec accord, accumulateur retiré ≤300 Wh, rechange 1×300 Wh ou 2×160 Wh) et les CGV art. 2.2(b) qui disent que seuls les fauteuils motorisés à batterie sèche sont transportés, les fauteuils à « batterie hydraulique » l'étant sous conditions; (2) le format cabine « 40 X 30 X 15 au maximum » imprimé sous une liste qui inclut « un fauteuil roulant et pliant » — aucun fauteuil pliant n'y tient. Autres points : nombre de fauteuils limité par vol; accompagnateur obligatoire pour les passagers ne pouvant pas participer à leur propre évacuation (les paraplégiques, paralytiques et personnes sans bras peuvent voyager seuls); formulaire INCAD obligatoire pour le WCHC; la page « Appareils/batteries au lithium » ne traite que des appareils électroniques portables et ses limites 100/160 Wh n'ont pas été reportées sur les fauteuils.", "searched_urls": [ "https://www.aircaraibes.com/", "https://www.aircaraibes.com/avant-voyage/demandes-particulieres/voyager-mobilite-reduite", "https://www.aircaraibes.com/en/before-travel/special-requests/travel-reduced-mobility", "https://www.aircaraibes.com/avant-voyage/demandes-particulieres", "https://www.aircaraibes.com/avant-voyage/demandes-particulieres/passagers-conditions-particulieres", "https://www.aircaraibes.com/avant-voyage/bagages/appareils-batteries-au-lithium", "https://www.aircaraibes.com/avant-voyage/bagages/franchise-format", "https://www.aircaraibes.com/mentions-legales/conditions-vente-transport", "https://www.aircaraibes.com/contacts-reclamations", "https://www.aircaraibes.com/en/before-travel/baggage/allowance-format" ] } }, { "schema_version": "1.1", "slug": "air-changan", "name": "Air Changan", "iata_code": "9H", "icao_code": "CGN", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airchangan.com/", "sources": [ { "id": "s1", "title": "特殊旅客须知 — 障碍旅客须知 / 移动限制旅客 (Special passengers notice — passengers with disabilities)", "url": "https://www.airchangan.com/content/4e7b0ad6-a401-41b6-88f2-5c226bb883f0", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "长安航空关于携带锂电池乘机的规定 (Rules on carrying lithium batteries)", "url": "https://www.airchangan.com/content/ba286f7d-fd30-4892-bba5-cae4627990a4", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "长安航空旅客携带危险品的规定 (Passenger dangerous goods rules)", "url": "https://www.airchangan.com/content/65d55b52-658f-4eae-9648-9258f9431e61", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "运输总条件 (Conditions of Carriage, domestic and international)", "url": "https://www.airchangan.com/content/ab72dae6-c19f-458e-b0b9-72bd792a87b6", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "联系我们 (Contact us)", "url": "https://www.airchangan.com/content/0fe07c84-364b-4155-8ed6-ae00e306df4f", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "行李餐食选座值机须知 (Baggage, meals, seating and check-in notice)", "url": "https://www.airchangan.com/content/d4f5c303-44ff-4b0a-8763-206a1ae39563", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — 长安航空客服热线 95071199 (also the channel named for special passengers)", "number": "95071199", "hours": "Official customer service / complaints hotline; online chat 08:00–22:00", "region": "CN", "src": [ "s5", "s1" ] }, { "label": "From outside China — Air Changan hotline", "number": "+86-898-95071199", "hours": "Official customer service / complaints hotline", "region": "INTL", "src": [ "s5" ] }, { "label": "China — 监督电话 (supervision line)", "number": "029-38056315", "region": "CN", "src": [ "s5" ] } ], "email": [ { "label": "投诉邮箱 (complaints / suggestions)", "address": "suggestion@airchangan.com", "src": [ "s5" ] } ], "web_form": [], "relay": [ { "label": "在线客服 (online chat) and WeChat official account", "detail": "Online customer service 08:00–22:00; WeChat public account: changanhangkong", "src": [ "s5" ] } ], "policy_pages": [ { "label": "特殊旅客须知 (Special passengers notice)", "url": "https://www.airchangan.com/content/4e7b0ad6-a401-41b6-88f2-5c226bb883f0", "src": [ "s1" ] }, { "label": "携带锂电池乘机的规定 (Lithium battery rules)", "url": "https://www.airchangan.com/content/ba286f7d-fd30-4892-bba5-cae4627990a4", "src": [ "s2" ] }, { "label": "旅客携带危险品的规定 (Dangerous goods rules)", "url": "https://www.airchangan.com/content/65d55b52-658f-4eae-9648-9258f9431e61", "src": [ "s3" ] } ], "notes": "No disability-specific desk is published; the 95071199 call centre is the channel Air Changan names for special passengers (\"为方便特殊旅客购票或咨询…致电长安航空呼叫中心热线95071199\"). WCHC tickets can only be issued by Air Changan direct ticket offices or authorised HNA-group offices." }, "policy": { "notice_hours": { "value": 24, "detail": "WCHC (passengers who cannot move at all) must apply at the departure city at least 24 hours before the flight (\"WCHC需在航班离站24小时前在航班始发地提出乘机申请\"), and the ticket office must clear it with the Service Command Desk. A battery-powered wheelchair likewise needs that clearance. Electric-wheelchair users must be at the check-in counter at least 90 minutes before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Request when booking through an Air Changan direct ticket office, an authorised HNA-group office or the 95071199 call centre, and complete a Special Passenger Service Requirement Form (type A for WCHR/WCHS, type C for WCHC)", "detail": "WCHR/WCHS may also be arranged at the airport check-in counter up to 60 minutes before departure. Air Changan does not currently provide through/connecting service for unaccompanied WCHC passengers (nor for stretcher, oxygen or 32–36-week pregnant passengers).", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Conditions of Carriage: \"限制旅客乘坐民航班机，对其必须携带的辅助器具（折叠轮椅、手杖、假肢等）给予免费携带\" — the mobility aids a restricted-mobility passenger must carry (folding wheelchair, cane, prosthesis) are carried free. Ticket staff are instructed to tell the passenger the aids travel free of charge.", "src": [ "s1", "s4", "s6" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs travel free as checked baggage. At booking, staff must ask whether the passenger uses a cane, crutches, a walker, a manual or electric wheelchair (dry- or wet-battery) or a prosthesis, and tell them these aids are carried free.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": false, "detail": "\"告知长安航飞机客舱内无法放置轮椅，必须办理托运\" — passengers are told a wheelchair cannot be accommodated in the Air Changan cabin and must be checked.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published: nothing on returning the chair at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published: no maximum wheelchair size is stated.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: Air Changan states a wheelchair cannot be placed in the cabin.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"装有非密封型电池的轮椅/助行器\" — wheelchairs/walking aids with non-sealed (spillable) batteries may be carried as checked baggage only with Air Changan's prior approval.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "\"装有密封型湿电池或符合特殊规定A123电池的轮椅/助行器\" — wheelchairs/walking aids with sealed (non-spillable) wet batteries, or batteries meeting Special Provision A123, may be carried as checked baggage only with Air Changan's prior approval.", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "\"装有锂电池的轮椅/助行器\" may be carried as checked baggage only with Air Changan's prior approval; the operator must notify the captain of the chair's location.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "This is Air Changan's umbrella wheelchair cap, not a dedicated installed-battery row (the installed row of the table leaves the Wh cell blank): \"锂电池驱动的电动轮椅或代步工具及其备用电池作为行李运输时，其额定能量小于等于300Wh\" — a lithium-powered wheelchair or mobility device carried as baggage, together with its spares, must be rated ≤300 Wh. Air Changan's separate general portable-electronics limits are 100/160 Wh and are not applied here. A protected, firmly attached battery stays on the chair, strapped, terminals insulated and the circuit disconnected.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the battery cannot be adequately protected against damage and firmly attached to the chair, a battery rated ≤300 Wh must be removed and carried in the cabin, protected against short circuit and damage.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare batteries for a lithium-powered wheelchair need the operator's approval: up to 2 spares of ≤160 Wh each, or 1 spare rated over 160 Wh and up to 300 Wh. Spares are carried in hand baggage only.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum 2 spares of ≤160 Wh each; only 1 spare where it is over 160 Wh and up to 300 Wh. Operator approval required in both cases, and spares must be hand-carried.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "The battery stays installed when it is adequately protected against damage and firmly attached to the chair; otherwise it must be removed and hand-carried into the cabin.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "The chair's battery must be protected against short circuit and damage: secured with straps, both terminals given short-circuit protection and the circuit disconnected. Spare batteries must be individually protected (original packaging, taped terminals or separate bags).", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "A passenger travelling with an electric wheelchair must complete Air Changan's 《长安航轮椅拆卸说明书》 (wheelchair-disassembly instructions) and hand it to check-in staff on the day of travel, and bring the chair's manual. WCHC passengers also complete Special Passenger Service Requirement Form C.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs must be checked (no cabin carriage) and are listed in the Conditions of Carriage as restricted items requiring Air Changan's consent. The ticket office must obtain approval from the Service Command Desk before issuing a ticket to a passenger with a battery-powered chair, and the passenger must hand Air Changan's wheelchair-disassembly form to check-in staff on the day of travel.", "src": [ "s1", "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published: no wheelchair size limit or hold-door figure is given.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Electric-wheelchair users must reach the check-in counter at least 90 minutes before departure on the day of travel; the chair cannot be taken into the cabin at any point." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "A cabin-wheelchair service exists (passenger code WCON): \"当旅客需要客舱轮椅服务时，请旅客填写《特殊旅客服务需求单》\" — passengers needing it complete a Special Passenger Service Requirement Form (type A for a long-term lower-limb disability in good health, type C where a medical certificate is required). Air Changan does not publish which aircraft carry one.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published: ticket staff are instructed to tell the passenger whether the aircraft has an accessible lavatory and where it is, but Air Changan does not publish which of its aircraft have one.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Three wheelchair service levels: WCHR (can use the steps and move in the cabin unaided), WCHS (cannot use the steps but can reach the seat), WCHC (cannot move at all and is taken to the cabin seat).", "src": [ "s1" ] }, "seating": { "value": true, "detail": "Unless the passenger asks otherwise, seats near the lavatory or with movable armrests are reserved for restricted-mobility passengers; emergency-exit seats cannot be assigned to them.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Nothing mobility-aid-specific is published. The Conditions of Carriage apply the general checked-baggage liability regime (Civil Aviation Law of the PRC and the applicable international conventions), with compensation at declared value where a value has been declared.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Chinese-language only; airchangan.com is a JavaScript single-page app, so the policy articles were read through the site's own dotCMS content API (/dotCms/api/content/id//depth/1) and are cited at their public /content/ URLs. Air Changan is an HNA-group carrier and much of the text is its own ground-service manual. Points a traveller should know: (1) per-flight caps on unaccompanied restricted-mobility passengers who would need help in an evacuation — 2 on 51–100-seat aircraft, 4 on 101–200, 6 on 201–400, 8 above 400, doubled if 1:1 companions are added; (2) Air Changan states it may not refuse boarding solely because of disability and must give written reasons within 5 days on request; (3) no through/connecting service for unaccompanied WCHC passengers; (4) WCHC tickets can only be sold by Air Changan direct offices or authorised HNA-group offices after Service Command Desk clearance. The general PED limits (100 Wh / 160 Wh, 20 spares, 2 power banks) were NOT carried into the wheelchair fields — the wheelchair rule is the separate 300 Wh clause.", "searched_urls": [ "https://www.airchangan.com/", "https://www.airchangan.com/robots.txt", "https://www.airchangan.com/sitemap.xml", "https://www.airchangan.com/content/4e7b0ad6-a401-41b6-88f2-5c226bb883f0", "https://www.airchangan.com/content/ba286f7d-fd30-4892-bba5-cae4627990a4", "https://www.airchangan.com/content/65d55b52-658f-4eae-9648-9258f9431e61", "https://www.airchangan.com/content/ab72dae6-c19f-458e-b0b9-72bd792a87b6", "https://www.airchangan.com/content/0fe07c84-364b-4155-8ed6-ae00e306df4f", "https://www.airchangan.com/content/d4f5c303-44ff-4b0a-8763-206a1ae39563", "https://www.airchangan.com/dotCms/api/content/id/4e7b0ad6-a401-41b6-88f2-5c226bb883f0/depth/1", "https://www.airchangan.com/dotCms/api/content/id/ba286f7d-fd30-4892-bba5-cae4627990a4/depth/1", "https://www.airchangan.com/dotCms/api/content/id/65d55b52-658f-4eae-9648-9258f9431e61/depth/1", "https://www.airchangan.com/dotCms/api/content/id/ab72dae6-c19f-458e-b0b9-72bd792a87b6/depth/1", "https://www.airchangan.com/dotCms/api/content/id/0fe07c84-364b-4155-8ed6-ae00e306df4f/depth/1", "https://www.airchangan.com/dotCms/api/content/id/d4f5c303-44ff-4b0a-8763-206a1ae39563/depth/1" ] } }, { "schema_version": "1.1", "slug": "air-china-", "name": "Air China", "iata_code": "CA", "icao_code": "CCA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airchina.com.cn/", "sources": [ { "id": "s1", "title": "Disabled passengers (wheelchair passengers; passengers with aids)", "url": "https://www.airchina.us/US/GB/promotion/Disabled", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Checked electric wheelchair (WCBD/WCBW/WCLB) — service instructions", "url": "https://m.airchina.com.cn/c/invoke/tylyinstruction@pg", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "轮椅服务预订须知 (Wheelchair service booking notice)", "url": "https://m.airchina.com.cn/c/invoke/specialService/bookNotice@pg", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "On-board Wheelchair Service (机上轮椅)", "url": "https://m.airchina.com.cn/c/invoke/jslyinstruction@pg", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special Services on U.S. Routes (U.S. Flights Customer Service Plan)", "url": "https://www.airchina.us/CAPortal/dyn/portal/DisplayPage?LANGUAGE=GB&COUNTRY_SITE=US&SITE=B000CA00&PAGE=USTS", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Service Plan (U.S. flights)", "url": "https://www.airchina.us/CAPortal/dyn/portal/DisplayPage?LANGUAGE=GB&COUNTRY_SITE=US&SITE=B000CA00&PAGE=USCP", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Delayed / Damaged / Lost Baggage", "url": "https://www.airchina.us/US/GB/info/delayed-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "中国国际航空股份有限公司旅客行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage)", "url": "https://m.airchina.com.cn/c/invoke/ystjnextpage/homebackpack06@pg", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "中国国际航空股份有限公司残疾人及行动不便旅客运输规定（2026年4月版）", "url": "https://m.airchina.com.cn/c/invoke/ystjnextpage/disability@pgzhcn", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Call Center (worldwide reservation numbers)", "url": "https://www.airchina.us/US/GB/contact-us/call-center/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — Air China hotline 95583 (the channel named on the wheelchair-service pages)", "number": "+86 10 95583", "hours": null, "region": "CN", "src": [ "s10", "s2" ] }, { "label": "China — alternative reservations line", "number": "+86 10 59281588", "hours": null, "region": "CN", "src": [ "s10" ] }, { "label": "Americas — Air China call centre", "number": "+1 800 882 8122", "hours": "Pacific Time 06:00-21:00 Mon-Fri; 07:30-16:00 Sat, Sun & public holidays", "region": "US", "src": [ "s10", "s6" ] }, { "label": "Europe — multilingual call centre", "number": "+800 86100999", "hours": "Chinese/German/French/Italian/Russian 06:00-22:00 GMT daily; English 24/7", "region": "EU", "src": [ "s10" ] }, { "label": "Complaints — Customer Relations Centre, Beijing", "number": "+86 10 59036666", "hours": "Written acknowledgement within 30 days, detailed reply within 60 days", "region": "CN", "src": [ "s6" ] } ], "email": [ { "label": "Customer Relations (complaints, including disability service)", "address": "customer_relations@airchina.com", "src": [ "s6" ] }, { "label": "Europe call centre", "address": "ca-europe@airchina.com", "src": [ "s10" ] } ], "web_form": [ { "label": "Ground wheelchair (WCHR) request form", "url": "https://et.airchina.com.cn/SpecialServiceNew/bb/requestForm.htm?language=en_US&subType=WCHR", "src": [ "s1" ] }, { "label": "Wheelchair boarding (WCHS) request form", "url": "https://et.airchina.com.cn/SpecialServiceNew/bb/requestForm.htm?language=en_US&subType=WCHS", "src": [ "s1" ] }, { "label": "Checked electric wheelchair (CEW) request form", "url": "https://et.airchina.com.cn/SpecialServiceNew/bb/requestForm.htm?language=en_US&subType=CEW", "src": [ "s1" ] } ], "relay": [ { "label": "TTY — US DOT disability hotline printed on Air China's US Customer Service Plan (not an Air China line)", "detail": "Air China's US Customer Service Plan directs disability compliments/complaints to the DOT Toll-Free Hotline for Air Travelers with Disabilities: 1-800-778-4838 (voice) / 1-800-455-9880 (TTY), and to the Aviation Consumer Protection Division on 1-202-366-2220 (voice) / 1-202-366-0511 (TTY). Air China publishes no TTY or text-relay line of its own.", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Disabled passengers (English)", "url": "https://www.airchina.us/US/GB/promotion/Disabled", "src": [ "s1" ] }, { "label": "Checked electric wheelchair — service instructions", "url": "https://m.airchina.com.cn/c/invoke/tylyinstruction@pg", "src": [ "s2" ] }, { "label": "残疾人及行动不便旅客运输规定 (Carriage of disabled and reduced-mobility passengers, Apr 2026 ed.)", "url": "https://m.airchina.com.cn/c/invoke/ystjnextpage/disability@pgzhcn", "src": [ "s9" ] }, { "label": "Special Services on U.S. Routes", "url": "https://www.airchina.us/CAPortal/dyn/portal/DisplayPage?LANGUAGE=GB&COUNTRY_SITE=US&SITE=B000CA00&PAGE=USTS", "src": [ "s5" ] } ], "notes": "Air China publishes no dedicated disability/accessibility desk — assistance is booked through the general hotline 95583, the website/app, a ticket office or an agent, or the three online request forms above. For a damaged mobility aid the delayed/damaged-baggage page prints the menu path 95583 then 1 then 6. Air China's US pages name no Complaints Resolution Official (CRO) by title; they point disability complaints at the DOT hotline and at Customer Relations in Beijing." }, "policy": { "notice_hours": { "value": 48, "detail": "US routes: the request must be made at booking and no later than 48 h before departure for WCHC/WCHS and for a checked electric wheelchair or other electric mobility device (WCHR/MAAS requested inside 48 h go to the airport on the day). Elsewhere: wheelchair assistance must be booked by 16:00 local time on the day before departure; a checked electric wheelchair by 2 h (Chinese page) / 3 h (English page) before departure.", "src": [ "s5", "s3", "s2" ] }, "how_to_request": { "value": "Air China website, Air China app, hotline 95583, an Air China ticket office or authorised agent; on US routes apply at a direct sales office and complete the Special Passenger Travel Application", "detail": "Online request forms exist for ground wheelchair (WCHR), wheelchair boarding (WCHS) and checked electric wheelchair (CEW); interline itineraries must be requested segment by segment by phone or at a ticket office. On US routes WCHS/WCHC and checked electric wheelchairs must be applied for at an Air China direct sales office with two copies of the Special Passenger Travel Application; the passenger copy is presented at check-in.", "src": [ "s3", "s2", "s5", "s1" ] }, "fee_charged": { "value": false, "detail": "All wheelchair services (ground/WCHR, boarding/WCHS, on-board/WCHC) are provided free of charge, and a passenger's own electric or manual wheelchair is carried as checked baggage free of charge and outside the free baggage allowance.", "src": [ "s1", "s2", "s5", "s9" ] }, "devices_per_passenger": { "value": 2, "detail": "Non-US routes: the total of checked electric wheelchairs/electric mobility devices plus manual folding wheelchairs must not exceed 2 — one electric device free, plus one manual wheelchair free. US routes: Air China states there is no limit on the number of wheelchairs checked. One small assistive device per person may also be taken into the cabin free.", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Manual (non-electric) wheelchairs are accepted. The conditions of carriage list a folding manual wheelchair among the small assistive devices a reduced-mobility passenger may take into the cabin; if there is no cabin stowage it is checked free of charge, outside the baggage allowance.", "src": [ "s8", "s1", "s2" ] }, "cabin_stowage": { "value": true, "detail": "Except for safety reasons, small assistive devices needed during the journey — including a folding manual wheelchair — may be brought into the cabin, limited to one piece per person and no larger than 33 x 91 x 106 cm. It must go in the overhead bin or under the seat in front; if it does not fit, is too heavy, or safety requires, it is carried as checked baggage free of charge.", "src": [ "s8", "s1" ] }, "gate_delivery": { "value": "conditional", "detail": "Published only in Air China's U.S.-route service standard: regular (manual) wheelchairs are checked and claimed at the boarding gate unless the passenger asks to check at the counter and collect at baggage claim, and passengers may use their own wheelchair up to the aircraft cabin door. Air China's Chinese-language pages do not promise gate return on non-US routes — they say only that staff move you by Air China wheelchair between check-in and the aircraft door.", "src": [ "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Air China sets no maximum weight for a checked manual wheelchair; mobility aids are carried outside the free baggage allowance and the conditions of carriage exempt mobility aids from the ordinary checked-baggage weight and size limits.", "src": [ "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for a CHECKED manual wheelchair. The only size figure Air China publishes (33 x 91 x 106 cm) is the limit for a small assistive device taken into the cabin — see cabin_stowage_dimensions.", "src": [ "s1" ], "basis": null }, "notes": "Checked assistive devices should be dismantled and packed as far as possible to prevent loss or damage; on US routes Air China will help with assembly/disassembly and will pack the dismantled parts. Assistive devices travel on the same aircraft as their owner and are loaded last-in, first-out as priority freight.", "cabin_stowage_dimensions": { "height_cm": 91, "width_cm": 33, "length_cm": 106, "basis": "cabin_stowage", "detail": "\"Manual folding wheelchairs, crutches, artificial limbs ... with a size of no more than 33 * 91 * 106CM\" may be taken into the cabin or checked free, one piece per person. Air China prints the three figures without naming the axes; mapped here smallest-to-width. Equivalent to the US 13 x 36 x 42 in closet rule.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Non-sealed (wet/spillable) battery chairs are expressly covered by the checked-electric-wheelchair service (booking code WCBW), but conditions of carriage 6.2.5.12 gates that whole service: \"电动轮椅或助行器不受普通托运行李的重量、尺寸限制，但应经我们同意后方可运输\" (exempt from the ordinary weight and size limits, but may be carried only with our consent). Airport staff apply a secondary package to ensure the circuit is open and there is no short circuit or battery-fluid leakage.", "src": [ "s8", "s2", "s5" ] }, "non_spillable": { "value": "conditional", "detail": "Sealed / non-spillable (dry cell) battery wheelchairs are accepted, booking code WCBD, with the battery securely attached and the circuit disconnected per the manufacturer's instructions, or removed per those instructions. Conditions of carriage 6.2.5.12 reserves the decision for the whole service: \"电动轮椅或助行器…应经我们同意后方可运输\" (may be carried only with our consent).", "src": [ "s8", "s2", "s5" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery wheelchairs and mobility aids are accepted for checking, but conditions of carriage 6.2.5.12 reserves the decision: \"电动轮椅或助行器不受普通托运行李的重量、尺寸限制，但应经我们同意后方可运输\" (exempt from the ordinary checked-baggage weight and size limits, but may be carried only with our consent). A battery removed from the aid must not exceed 300 Wh; one spare of up to 300 Wh or two of up to 160 Wh, terminals insulated and carried by the passenger.", "src": [ "s8", "s2", "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"The battery rating must not exceed 300 Wh. If two batteries must be used to operate the wheelchair, neither battery rating may exceed 160 Wh.\" A battery that stays in the chair must be securely fastened with the circuit disconnected per the manufacturer's instructions. Air China publishes one 300 Wh figure and states no different cap for an installed battery.", "src": [ "s2", "s1", "s8" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Conditions of carriage 6.2.5.12 B: a single battery removed from an electric wheelchair or walking aid must not exceed a rated energy of 300 Wh. Removed batteries must have their terminals insulated and be carried by the passenger in the cabin.", "src": [ "s8", "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "One spare lithium-ion battery of up to 300 Wh may be carried; alternatively two spares of up to 160 Wh each. Spares travel in the cabin with their terminals insulated.", "src": [ "s8", "s2", "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two. Air China permits either one spare of up to 300 Wh or two spares of up to 160 Wh each, per passenger. Spares must be carried in the cabin by the passenger with both poles insulated; batteries above the stated capacities are refused. This is the wheelchair rule — Air China's general portable-electronics spare limit is separate.", "src": [ "s8", "s2", "s1" ] }, "removal_required": { "value": "conditional", "detail": "The conditions of carriage give an either/or (6.2.5.12 A): the battery must be securely fastened to the chair with the circuit disconnected per the manufacturer's instructions, OR removed per those instructions. Air China's checked-electric-wheelchair page is stricter — \"if the electric wheelchair allows the user to remove the battery, the battery must be removed\". Removed batteries travel in the cabin with the passenger.", "src": [ "s8", "s2", "s1" ] }, "terminals": { "value": true, "detail": "Removed batteries and spare batteries must have both poles insulated against short circuit and be carried by the passenger in the cabin. A battery left in the chair must have its circuit disconnected per the manufacturer's instructions and be securely fastened. Passengers should in principle supply packaging for the chair; the airport also applies a secondary package to ensure the circuit is open and there is no short circuit or fluid leakage.", "src": [ "s8", "s2", "s5" ] }, "documentation": { "value": "conditional", "detail": "No battery spec sheet, MSDS or manufacturer label is demanded. On US routes, however, a passenger checking an electric wheelchair must apply at an Air China direct sales office and complete two copies of the \"Air China Limited Special Passenger Travel Application (For U.S. Routes)\", presenting the passenger copy at check-in. No such form is published for other routes.", "src": [ "s5" ] } }, "allowed": { "value": "conditional", "detail": "Conditions of carriage 6.2.5.12: Air China accepts for checking only an electric wheelchair or walking aid belonging to a passenger whose mobility is restricted by disability or health. It is exempt from the ordinary checked-baggage weight and size limits but may be carried ONLY with Air China's prior consent, must meet Air China's dangerous-goods rules, may not be taken into the cabin, and must be checked at the counter.", "src": [ "s8", "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Conditions of carriage 6.2.5.12 says an electric wheelchair or walking aid is not subject to the ordinary checked-baggage weight and size limits but may be carried only with Air China's consent — an exemption from the normal baggage caps, not a statement that any weight is accepted. No maximum for the device itself is published.", "src": [ "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published. The conditions of carriage exempt an electric wheelchair or walking aid from the ordinary checked-baggage size limits but require Air China's prior consent; no hold-door or hold-compartment figures are published either.", "src": [ "s8" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Air China states an electric wheelchair may not be taken into the cabin and must be checked at the counter, and its US-route standard applies gate check/claim only to \"regular\" (manual) wheelchairs. Where a powered chair is returned on arrival is not stated.", "src": [ "s5", "s2" ] }, "notes": "Allow extra time at the airport: Air China variously requires arrival at the check-in counter 2 h before the ordinary check-in deadline (English disabled-passengers page), 2 h before scheduled departure (Chinese booking notice), 3 h before departure to make the CEW booking itself (English CEW page), and at least 180 minutes before departure on US routes." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "A free narrow on-board (aisle) wheelchair is provided under the WCHC service to help passengers with no independent mobility in and out of the seat and to and from the lavatory — but only on Air China-operated flights departing from or arriving at 16 listed airports (Beijing Capital/Daxing, Chengdu, Hangzhou, Tianjin, Chongqing, Shanghai, Wuhan, Guangzhou, Dalian, Hohhot, Urumqi, Guiyang, Lhasa, Wenzhou, Kunming, Shenyang). Not available on connecting itineraries.", "src": [ "s4", "s9", "s3", "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "An accessible lavatory is fitted on B747-8, B777-300ER and B787-9 aircraft. On the A350 an accessible lavatory appears when the partition between two side-by-side economy lavatories is opened.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Under WCHC, airport staff and cabin crew help the passenger move into and out of the seat, and crew help the passenger between the wheelchair and the lavatory in flight. Crew will not assist with actual eating, inside the lavatory, with elimination at the seat, or provide medical care, and staff may not carry passengers except in an emergency evacuation. A passenger may not be left unattended in a wheelchair for more than 30 minutes.", "src": [ "s5", "s1", "s4" ] }, "seating": { "value": "Movable armrests on all seats except economy exit rows and the first row behind the economy bulkhead; no exit-row or B747 upper-deck seats", "detail": "Air China states that on every type it operates, all seats except the economy emergency-exit seats and those in the first row behind the economy bulkhead have armrests that are easily accessible for passengers with physical disabilities. Wheelchair passengers are seated near the crew or lavatory but never in exit rows or the B747 upper deck; on US routes a WCHC passenger gets an aisle seat by the lavatory in business, or seat D in economy with a companion in E.", "src": [ "s1", "s5" ] } }, "damage_liability": { "value": "Depreciated original purchase price, capped at the Montreal Convention limit (1,288 SDR per passenger)", "detail": "Air China's US-route standard 6.7: compensation for abnormal transport of an assistive device is based on the original purchase price with depreciation for time in service, and the maximum follows the Montreal Convention. General baggage limits: 1,288 SDR per passenger (Montreal), 17 SDR/kg (Warsaw), RMB 100/kg on Chinese domestic flights. Damage must be claimed within 7 days of receiving the baggage; actions time-bar after 2 years.", "src": [ "s5", "s7" ] }, "aircraft_hold_note": "Air China publishes no cargo-hold door aperture or hold-compartment dimensions. What it does publish per aircraft type is a cap on the number of independently travelling wheelchair (WCHC) passengers carried: ARJ21/C909 2; C919, B737-700/800/8, A319/A320, A321 4; B747, B777-200, B777-300ER, B787, A330/A350 6. These caps do not apply to US routes." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en,zh-Hans", "notes": "Air China's fullest English text lives on the US site (airchina.us); the airchina.com.cn accessibility pages are JavaScript-rendered and return only navigation, so the substantive Chinese text was read on the mobile site m.airchina.com.cn (conditions of carriage 6.2.5.12 and the 残疾人及行动不便旅客运输规定, April 2026 edition). CONTRADICTIONS between Air China's own pages: (1) the checked-electric-wheelchair page says apply 3 h before departure, the Chinese booking notice says 2 h; (2) the Chinese booking notice lists 11 airports for the on-board WCHC wheelchair, the English disabled-passengers page 16 and the English on-board-wheelchair page 17 (it adds Beijing Daxing); (3) the US-route standard 6.6 says only ONE checked assistive device is free, while the general rules allow one electric plus one manual free (and no limit on US routes). Air China caps the number of independently travelling disabled passengers per aircraft type under CAAC rules, so book as early as possible. Two Air China group mobile URLs (dmlyinstruction@pg, djlyinstruction@pg) return Shenzhen Airlines and Shandong Airlines text alongside Air China's — nothing from those subsidiary sections was used here. The 100 Wh / 160 Wh figures on Air China's general lithium-battery baggage page apply to portable electronics and power banks, NOT to wheelchair batteries, and were deliberately not written into the battery fields.", "searched_urls": [ "https://www.airchina.com.cn/en/", "https://www.airchina.com.cn/", "https://webresource.airchina.com.cn/zh-CN/content/travel_info/special_travel_tips/mobility_disorder/cj01/", "https://webresource.airchina.com.cn/zh-CN/content/travel_info/special_travel_tips/mobility_disorder/cj04/", "https://webresource.airchina.com.cn/zh-CN/content/service/special_traveller/cew/", "https://www.airchina.us/US/GB/promotion/Disabled", "https://www.airchina.us/US/GB/info/dangerous-goods/", "https://www.airchina.us/US/GB/info/Baggage-Restrictions/", "https://www.airchina.us/US/GB/conditions/", "https://www.airchina.us/US/GB/info/delayed-baggage/", "https://www.airchina.us/US/GB/contact-us/call-center/", "https://www.airchina.us/CAPortal/dyn/portal/DisplayPage?LANGUAGE=GB&COUNTRY_SITE=US&SITE=B000CA00&PAGE=USTS", "https://www.airchina.us/CAPortal/dyn/portal/DisplayPage?LANGUAGE=GB&COUNTRY_SITE=US&SITE=B000CA00&PAGE=USCP", "https://m.airchina.com.cn/c/invoke/tylyinstruction@pg", "https://m.airchina.com.cn/c/invoke/specialService/bookNotice@pg", "https://m.airchina.com.cn/c/invoke/jslyinstruction@pg", "https://m.airchina.com.cn/c/invoke/dmlyinstruction@pg", "https://m.airchina.com.cn/c/invoke/djlyinstruction@pg", "https://m.airchina.com.cn/c/invoke/dmlyinstructionH5@pg", "https://m.airchina.com.cn/c/invoke/xlxxnext/xlxxnext6@pg", "https://m.airchina.com.cn/c/invoke/specialAssistance@pgzhcn?comeFrom=xlxx", "https://m.airchina.com.cn/c/invoke/ystjnextpage/disability@pgzhcn", "https://m.airchina.com.cn/c/invoke/ystjnextpage/homebackpack06@pg", "https://static.airchina.com.cn/download/pdf/handbook/%E5%9B%BD%E8%88%AA%E6%97%85%E5%AE%A2%E8%A1%8C%E6%9D%8E%E5%9B%BD%E9%99%85%E8%BF%90%E8%BE%93%E6%80%BB%E6%9D%A1%E4%BB%B6.pdf", "https://et.airchina.com.cn/SpecialServiceNew/bb/requestForm.htm?language=en_US&subType=CEW" ] } }, { "schema_version": "1.1", "slug": "air-corsica", "name": "Air Corsica", "iata_code": "XK", "icao_code": "CCM", "country": "France", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aircorsica.com/", "sources": [ { "id": "s1", "title": "Assistance spéciale", "url": "https://www.aircorsica.com/assistance-speciale.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passagers nécessitant une assistance (PWD)", "url": "https://www.aircorsica.com/assistance-aux-voyageurs/personne-mobilite-reduite.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Bagages spéciaux (matériel sportif et bagages volumineux)", "url": "https://www.aircorsica.com/bagages/materiel-sportif-bagages-volumineux.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Bagages", "url": "https://www.aircorsica.com/bagages/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "France — Service MEDA (assistance médicale / PMR), touche 4", "number": "09 69 36 22 20", "hours": "Lundi–vendredi 09h00–17h30 (non surtaxé)", "region": "FR", "src": [ "s1", "s2" ] }, { "label": "France — Assistance commerciale (accord préalable fauteuil / bagage spécial), touche 1", "number": "09 69 36 22 20", "hours": "7j/7 08h00–20h00", "region": "FR", "src": [ "s1", "s3" ] }, { "label": "France — Assistance commerciale (0,20 €/min)", "number": "0825 35 35 35", "hours": "7j/7 08h00–20h00", "region": "FR", "src": [ "s3" ] }, { "label": "Depuis l'étranger — Service client (non surtaxé)", "number": "+33 4 95 20 95 20", "hours": "7j/7 08h00–20h00", "region": "INTL", "src": [ "s3" ] } ], "email": [ { "label": "Service MEDA (assistance PMR, civières, oxygène)", "address": "meda@aircorsica.com", "src": [ "s1" ] }, { "label": "Support commercial (ne peut pas servir aux réclamations)", "address": "support-commercial@aircorsica.com", "src": [ "s1" ] } ], "web_form": [ { "label": "Service client / réclamations en ligne", "url": "https://serviceclient.aircorsica.com/s/", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Assistance spéciale", "url": "https://www.aircorsica.com/assistance-speciale.html", "src": [ "s1" ] }, { "label": "Passagers nécessitant une assistance (PWD)", "url": "https://www.aircorsica.com/assistance-aux-voyageurs/personne-mobilite-reduite.html", "src": [ "s2" ] }, { "label": "Bagages spéciaux", "url": "https://www.aircorsica.com/bagages/materiel-sportif-bagages-volumineux.html", "src": [ "s3" ] } ], "notes": "Le Service MEDA (touche 4) est le canal dédié PMR. L'accord préalable pour un fauteuil roulant passe par l'Assistance Commerciale (touche 1). Aucun TTY/relais texte publié." }, "policy": { "notice_hours": { "value": 48, "detail": "« Tout besoin d'assistance doit être signalé au moins 48 heures avant le départ. » Le fauteuil roulant, traité en bagage spécial, exige aussi un accord préalable demandé au plus tard 48 h avant le vol. Présentation au comptoir 1 h avant (vols nationaux), 2 h (internationaux).", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Contacter le Service MEDA au 09 69 36 22 20 (touche 4) ou par e-mail dès la réservation; accord préalable de l'Assistance Commerciale (touche 1) pour le fauteuil", "detail": "L'assistance se demande auprès du Service MEDA ou de l'agence de voyages au moment de la réservation. L'enregistrement en ligne n'est pas possible pour les PMR : présentation obligatoire au comptoir.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "« Le transport en soute du fauteuil roulant personnel est gratuit et à signaler au moment de la réservation. » L'enregistrement au comptoir est lui aussi gratuit.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Air Corsica ne publie pas de nombre d'aides à la mobilité transportées gratuitement par passager.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Le fauteuil roulant personnel est transporté gratuitement en soute; ses dimensions et son poids doivent être communiqués à la réservation. Trois niveaux de service sont proposés : WCHR, WCHS, WCHC.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Non publié : Air Corsica ne décrit que le transport du fauteuil personnel en soute et ne dit rien du rangement d'un fauteuil pliant en cabine.", "src": [] }, "gate_delivery": { "value": null, "detail": "Non publié. Air Corsica indique que les fauteuils de transfert d'aéroport servent de l'avion jusqu'à la sortie et lors des correspondances « si vous ne pouvez pas récupérer votre fauteuil personnel », sans dire que le fauteuil est restitué à la porte de l'avion.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Non publié pour les fauteuils; la compagnie demande seulement que le poids et les dimensions soient communiqués et se réserve de refuser une aide non conforme à ses exigences de sécurité.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Non publié : les dimensions du fauteuil doivent être communiquées à la réservation mais aucun maximum n'est indiqué.", "src": [] }, "notes": "Chaise de transfert de bord présente sur les Airbus A320; rien n'est publié pour la flotte ATR-72.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Non publié : aucune dimension de rangement en cabine n'est indiquée pour un fauteuil.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Non publié : la page assistance spéciale ne traite que des batteries lithium-ion.", "src": [] }, "non_spillable": { "value": null, "detail": "Non publié : la page assistance spéciale ne traite que des batteries lithium-ion (rien sur gel / AGM / plomb étanche / pile sèche).", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "Fauteuils à batterie lithium-ion acceptés sous réserve de l'approbation de la compagnie; demande par e-mail au service TEX.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Non publié : Air Corsica ne fixe une limite que pour les batteries démontables.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "« Les batteries démontables dont l'énergie est supérieure à 300 Wh ne sont pas acceptées à bord. »", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Non publié : aucune règle sur les batteries de rechange de fauteuil.", "src": [] }, "spares_allowed": { "value": null, "detail": "Non publié pour les fauteuils roulants.", "src": [] }, "removal_required": { "value": null, "detail": "Non publié : Air Corsica limite seulement l'énergie des batteries démontables, sans dire si la batterie doit être retirée.", "src": [] }, "terminals": { "value": null, "detail": "Non publié : aucune consigne d'isolation des bornes ou de coupure du circuit.", "src": [] }, "documentation": { "value": null, "detail": "Non publié pour les batteries de fauteuil (ni fiche technique ni FDS exigée); la compagnie demande seulement les dimensions et le poids du fauteuil à la réservation.", "src": [] } }, "allowed": { "value": "conditional", "detail": "« Les fauteuils roulants équipés de batteries lithium-ion ou des aides à la mobilité similaires […] sont soumis à l'approbation de la compagnie aérienne » (service TEX, par e-mail). Comme bagage spécial, le fauteuil exige l'accord préalable de l'Assistance Commerciale au plus tard 48 h avant le départ.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Non publié pour les aides à la mobilité.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Non publié.", "src": [] }, "gate_delivery": { "value": null, "detail": "Non publié.", "src": [] }, "notes": "Le fauteuil motorisé est traité en bagage spécial : accord préalable de l'Assistance Commerciale au plus tard 48 h avant le vol; « si l'aide à la mobilité n'est pas conforme à nos exigences de sécurité, elle ne pourra être embarquée à bord »." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "« Air Corsica a équipé ses Airbus A320 d'une chaise de transfert de bord », adaptée à l'allée et à l'accès aux toilettes. Poids maximum admissible 100 kg, largeur entre accoudoirs 35 cm. Rien n'est indiqué pour les ATR-72.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Non publié. L'équipage conduit le passager aux toilettes avec la chaise de bord, mais « aucune assistance à l'intérieur des toilettes ne pourra vous être apportée ».", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "L'équipage assiste le transfert entre le siège et la chaise de transfert de bord et conduit le passager aux toilettes; il aide aussi à s'installer et à ranger/récupérer le bagage à main.", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Non publié : aucune politique d'accoudoirs relevables ou de sièges bulkhead pour les PMR.", "src": [] } }, "damage_liability": { "value": null, "detail": "Non publié pour les aides à la mobilité; les incidents bagages sont dirigés vers le portail de réclamation serviceclient.aircorsica.com.", "src": [ "s1" ] }, "aircraft_hold_note": "Flotte Airbus A320 et ATR-72. Aucune cote de porte de soute n'est publiée pour les fauteuils. Air Corsica interdit les équipements sportifs volumineux sur ATR-72 et impose le fret pour tout bagage de plus de 32 kg ou 300 cm (règle bagages générale, non énoncée pour les fauteuils)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Site en français (versions EN/DE/IT existent). Le canal PMR est le Service MEDA, service d'assistance médicale interne. Points à retenir : (1) les prestataires d'assistance en aéroport ne peuvent pas accompagner un passager en fauteuil voyageant seul avec un enfant en bas âge; (2) un accompagnateur est obligatoire si le passager ne peut pas participer à sa propre évacuation; (3) certains vols Air Corsica sont opérés par des compagnies partenaires — « ce sont les règles de la compagnie partenaire qui s'appliquent » et l'assistance demandée peut ne pas être confirmée; (4) correspondance recommandée d'au moins 1h30 à Paris-CDG (ADP est responsable de l'assistance); (5) la règle bagages générale « plus de 32 kg → fret » n'est pas énoncée pour les fauteuils et n'a pas été reportée dans les champs de poids.", "searched_urls": [ "https://www.aircorsica.com/", "https://www.aircorsica.com/assistance-speciale.html", "https://www.aircorsica.com/assistance-aux-voyageurs/", "https://www.aircorsica.com/assistance-aux-voyageurs/personne-mobilite-reduite.html", "https://www.aircorsica.com/bagages/", "https://www.aircorsica.com/bagages/materiel-sportif-bagages-volumineux.html", "https://www.aircorsica.com/bagages/bagages-speciaux.html", "https://www.aircorsica.com/bagages/bagages-cabine-soute.html", "https://serviceclient.aircorsica.com/s/" ] } }, { "schema_version": "1.1", "slug": "air-dolomiti", "name": "Air Dolomiti", "iata_code": "EN", "icao_code": "DLA", "country": "Italy", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airdolomiti.eu/", "sources": [ { "id": "s1", "title": "Assistance — persons with disabilities or reduced mobility; wheelchairs, scooters and other mobility aids", "url": "https://www.airdolomiti.eu/assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Electronic devices and batteries — Battery-powered wheelchairs and mobility aids", "url": "https://www.airdolomiti.eu/baggage/electronic-devices-and-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Air Carrier Liability — terms and conditions of carriage of passengers and baggage", "url": "https://www.airdolomiti.eu/legal-info/air-carrier-liability", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Support and Contacts", "url": "https://www.airdolomiti.eu/support-and-contacts", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Italy — Customer Service (assistance requests, mobility-aid and battery approval)", "number": "+39 045 2886140", "hours": "Monday–Friday 08:30–20:00 CET; Saturday–Sunday 09:00–17:00 CET, holidays excluded", "region": "IT", "src": [ "s1" ] } ], "email": [ { "label": "Customer Service — special assistance and mobility aids", "address": "customer-service@airdolomiti.it", "src": [ "s1" ] }, { "label": "Medical clearance / portable oxygen concentrator form — Air Dolomiti's company doctor, Dr Alessandro Olivieri. Air Dolomiti itself prints this personal Gmail address on its Assistance page; it is not an airline-run mailbox", "address": "olivieri.dott@gmail.com", "src": [ "s1" ] } ], "web_form": [ { "label": "Request to transport your battery-powered wheelchair", "url": "https://hda_s_form.airdolomiti.it/CustomerPortal_Forms/Custom/DispositivoMobilitaElettrica.html", "src": [ "s1", "s2" ] }, { "label": "Customer Service contact form (assistance requests)", "url": "https://hda_s_form.airdolomiti.it/CustomerPortal_Forms/Custom/SalesCenter.html", "src": [ "s1" ] }, { "label": "Customer Relations — complaint about assistance received", "url": "https://www.airdolomiti.eu/support-and-contacts/customer-relations-eu", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Assistance for persons with disabilities or reduced mobility", "url": "https://www.airdolomiti.eu/assistance", "src": [ "s1" ] }, { "label": "Electronic devices and batteries — battery-powered wheelchairs and mobility aids", "url": "https://www.airdolomiti.eu/baggage/electronic-devices-and-batteries", "src": [ "s2" ] } ], "notes": "Bookings made through a travel agency must be amended by that agency — Air Dolomiti will not take the assistance request directly. Complaints about ground assistance go to the airport managing body; complaints about the airline go to Customer Relations and then to ENAC." }, "policy": { "notice_hours": { "value": 48, "detail": "Assistance and carriage of a manual or electric wheelchair must be notified at booking or 'no later than 48 hours before your flight's departure'. Battery-powered aids need transport authorisation requested within the same 48-hour deadline. Passengers who requested assistance must check in at least 2 hours before departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Call Customer Service +39 045 2886140 or email customer-service@airdolomiti.it at booking or at least 48 h before departure; battery-powered chairs also need the online battery-wheelchair form", "detail": "Requests go to Air Dolomiti Customer Service by phone or email, or via the online contact form. Battery-powered wheelchairs must additionally be declared on the 'Request to transport your battery-powered wheelchair' form. Travel-agency bookings must be handled by the agency.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "'In accordance with EC Regulation 1107/2006 ... the assistance service is offered free of charge at all airports.' 'You can transport up to two mobility aids (e.g., wheelchair and walker) free of charge.'", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "'You can transport up to two mobility aids (e.g., wheelchair and walker) free of charge.' Free carriage is additionally allowed for a guide/assistance dog, two walking aids such as crutches or a walker, and one on-board medical device of cabin-baggage size.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "'Personal wheelchairs can be transported even if not completely foldable. Your manual wheelchair will be collected at the check-in counter or after your accommodation on board to be transported in the aircraft hold.'", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Air Dolomiti describes manual wheelchairs as travelling in the aircraft hold and offers no in-cabin stowage option for a folding chair.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Air Dolomiti says the aid is registered at check-in and is then 'loaded in the hold or delivered directly plane side when boarding', and a manual chair may be collected 'after your accommodation on board' — but it does not state where the chair is returned on arrival.", "src": [] }, "max_weight_kg": { "value": 80, "detail": "'The maximum weight allowed for wheelchairs is 80 kg.' The dangerous-goods page repeats it as 'total weight (max 80 kg on Air Dolomiti aircrafts)'.", "src": [ "s1", "s2" ] }, "max_dimensions": { "height_cm": 71, "width_cm": 101, "length_cm": 120, "detail": "'The maximum dimensions of a personal wheelchair will need to comply with the following measurements: 120 x 101 x 71 cm (length x width x height).' One fleet-wide limit; no per-aircraft table is published.", "src": [ "s1" ], "basis": "max_device" }, "notes": "Supports and postural aids that need to be fastened to the back of a seat are not permitted on board. Stretcher transport is not allowed on Air Dolomiti flights.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Air Dolomiti offers no in-cabin wheelchair stowage.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'Wheelchairs and mobility aids powered by unsealed batteries (spillable): Not accepted on Air Dolomiti flights.'", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Sealed (non-spillable) battery aids are carried, but 'request transport authorization from our Customer Service, either at the time of booking or at the latest within 48 hours of departure ... The specification sheet on the mobility aid may be requested.' Transport conditions vary with the battery type.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion mobility aids 'can only be transported if they meet the following conditions: the batteries used must be tested (UN Manual of Tests and Criteria, Part III, subsection 38.3)' and airline transport approval is granted. Removed and spare batteries travel only in the cabin, inside a protective case.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "'From 1 October 2025, for safety reasons, wheelchairs with permanently installed / non-removable lithium batteries will be subject to a limit of a maximum of 2 batteries with a maximum of 160 Wh per battery.' Devices confirmed, or journeys started, before 01Oct25 are carried as booked even above 160 Wh.", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "'If the mobility aid has been specifically designed to allow the removal of the battery(ies), the user must remove it/them according to the manufacturer's instructions. The removed battery must not exceed 300 Wh.'", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "For devices with multiple batteries the cabin may carry 'a maximum of two (2) batteries, neither of which exceeding 300 Wh (including the spare battery)' or 'a maximum of four (4) batteries, none of which exceeding 160 Wh (including max. 2 spare batteries)'.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: 'a maximum of four (4) batteries, none of which exceeding 160 Wh (including max. 2 spare batteries)'. The alternative configuration is a maximum of two batteries neither exceeding 300 Wh including the spare — i.e. one 300 Wh spare.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Only where the design allows it: 'If the mobility aid has been specifically designed to allow the removal of the battery(ies), the user must remove it/them according to the manufacturer's instructions.' Removed batteries go in the cabin in a protective case. Permanently installed batteries stay in the chair, capped at 2 x 160 Wh from 1 Oct 2025.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "'To prevent the accidental operation of the mobility aid during transport, turn off the device and remove the key (if provided), remove the battery's electrical connections and lock the panel.' Removed and spare batteries must be carried in the cabin inside a protective case.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "'When booking the service, we ask you to provide our Customer Service ... the wheelchair data sheet including all battery specifications.' The dangerous-goods page asks for the 'manufacturer's technical datasheet or manual' at least 48 hours before departure. Cells must be UN 38.3 tested.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "'An airline transport approval is required for wheelchairs and mobility aids.' Authorisation must be requested from Customer Service at booking or at the latest 48 h before departure, supported by the manufacturer's datasheet or manual; 'if the mobility aid does not meet the safety requirements, it may not be allowed on board'.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": 80, "detail": "'For reasons of safety and loadability in the aircraft there are restrictions regarding battery power, total weight (max 80 kg on Air Dolomiti aircrafts) and dimensions of the wheelchair or mobility aid.'", "src": [ "s2", "s1" ] }, "max_dimensions": { "height_cm": 71, "width_cm": 101, "length_cm": 120, "detail": "Same published limit as for manual chairs: 'The maximum dimensions of a personal wheelchair will need to comply with the following measurements: 120 x 101 x 71 cm (length x width x height).'", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published. The chair 'must be registered directly at the check-in on the day of the flight, to then be loaded in the hold or delivered directly plane side when boarding', but Air Dolomiti does not say where it is returned on arrival.", "src": [] }, "notes": "Battery-powered personal transport devices (e-bikes, e-scooters, monowheels, Segways, electric baggage scooters) are banned outright, but that is a separate category — wheelchairs and mobility aids have their own on-approval rules." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "'IMPORTANT: we do not have wheelchairs on board our aircraft.'", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "No accessible lavatory is published. Air Dolomiti states only that 'our rear lavatories are equipped with a support bar to facilitate their use by passengers with disabilities or reduced mobility'; there is no on-board aisle wheelchair to reach it.", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "Under EC 1107/06 Annex II the cabin crew can 'escort them from their seat to the lavatory (there is no obligation to lift the passenger or to provide assistance for using the lavatory)'. A passenger who needs help using the lavatory or eating 'must travel with a companion'.", "src": [ "s1" ] }, "seating": { "value": "Seats pre-allocated by Customer Service; emergency-exit rows barred; companion seated adjacent free of charge", "detail": "'For safety reasons, emergency exit seats are not available to passengers requiring assistance.' Operators pre-allocate seats during booking, and under ENAC regulation DG16/07/2021 seat allocation for a person accompanying a passenger with a disability carries no additional charge.", "src": [ "s1" ] } }, "damage_liability": { "value": "1,288 SDR per passenger for destruction, loss or damage of baggage", "detail": "'In the event of destruction, loss or damage of Baggage, the carrier is liable up to the amount of 1,288 SDRs per passenger.' A higher limit is available by special declaration at check-in for an additional fee. No mobility-aid-specific liability rule is published.", "src": [ "s3" ] }, "aircraft_hold_note": "One fleet-wide limit is published rather than a per-aircraft table: mobility aids max 120 x 101 x 71 cm (L x W x H) and max 80 kg 'on Air Dolomiti aircrafts'." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Dolomiti is wholly owned by Deutsche Lufthansa AG, but every figure here comes from airdolomiti.eu's own pages, not from Lufthansa's. Two things a power-chair user must plan around: from 1 October 2025 a wheelchair with a permanently installed / non-removable lithium battery is capped at a maximum of 2 batteries of 160 Wh each (requests confirmed, or journeys begun, before that date are honoured as booked), and there is no on-board wheelchair on any Air Dolomiti aircraft. Spillable-battery aids are refused outright. Every battery-powered aid needs transport approval obtained at least 48 h ahead via a dedicated online form. Stretchers and medical oxygen cylinders are not carried; POCs need a medical form countersigned by the company doctor 48 h ahead. The published baggage liability figure (1,288 SDR) is the pre-2024 Montreal Convention limit — a human should check whether the page has simply not been updated to 1,519 SDR.", "searched_urls": [ "https://www.airdolomiti.eu/", "https://www.airdolomiti.eu/assistance", "https://www.airdolomiti.eu/baggage/electronic-devices-and-batteries", "https://www.airdolomiti.eu/support-and-contacts", "https://www.airdolomiti.eu/contacts", "https://www.airdolomiti.eu/legal-info/air-carrier-liability" ] } }, { "schema_version": "1.1", "slug": "air-europa", "name": "Air Europa", "iata_code": "UX", "icao_code": "AEA", "country": "Spain", "region": "Europe", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aireuropa.com/us/en", "sources": [ { "id": "s1", "title": "Mobility assistance — size and weight restrictions, wheelchair battery rules, on-board assistance", "url": "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs/mobility-assistance.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Asistencia a la movilidad (Spanish edition of the mobility-assistance page)", "url": "https://www.aireuropa.com/es/es/aea/informacion-para-volar/pasajeros/necesidades-especiales/asistencia-a-la-movilidad.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Passengers with special needs — hub page, medical certificate and MEDA rules", "url": "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Additional information for flights to/from the United States — Complaint Resolution Official (CRO)", "url": "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs/additional-information-flights-united-states.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Hoja informativa al cliente sobre el transporte de silla de ruedas / ayudas motrices (PDF form linked from the mobility page as \"Informational document\", document ref AEA-MOP7-001-F115-R02)", "url": "https://www.aireuropa.com/dam/jcr:f2f1232f-d6dd-4b18-91f4-c2d5d8fbd2a4/HOJA%20INFORMATIVA%20SOBRE%20TRANSPORTE%20DE%20SILLAS%20DE%20RUEDAS%20O%20AYUDAS%20MOTRICES.2021-12-20-10-25-36.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Air Europa Customer Service — contact telephone numbers by country", "url": "https://www.aireuropa.com/us/en/aea/customer-service.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Comfort and well-being — support devices, harnesses and the 40 cm seat-width limit", "url": "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs/comfort-and-well-being.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — Complaint Resolution Official (CRO), printed as \"Free telephone for passengers from the United States: 800 798 57 73\"", "number": "+1 800 798 5773", "hours": "08:00–22:00 local time", "region": "US", "src": [ "s4" ] }, { "label": "Spain — Complaint Resolution Official (CRO), printed as \"Free telephone for passengers from Spain: 900 846 050\"", "number": "+34 900 846 050", "hours": "08:00–22:00 local time", "region": "ES", "src": [ "s4" ] }, { "label": "Spain — Sales and after-sales information (the Customer Service Center the mobility page tells you to call to request assistance and declare your battery type); printed as 911 401 501", "number": "+34 911 401 501", "hours": "24-hour service", "region": "ES", "src": [ "s6" ] }, { "label": "Spain — Customer Service for customers holding a reservation; printed as 900 649 191", "number": "+34 900 649 191", "region": "ES", "src": [ "s6" ] }, { "label": "International — Baggage (delay, loss or damage), the line for a damaged mobility aid after you leave the airport", "number": "+34 911 360 190", "hours": "Monday to Friday, business hours", "region": "ES", "src": [ "s6" ] } ], "email": [ { "label": "Complaint Resolution Official (CRO) — disability complaints on flights to/from the USA", "address": "croaireuropa@air-europa.com", "src": [ "s4" ] }, { "label": "Special requirements (SSR) — medical authorisation form, support and comfort devices", "address": "ssr.ux@air-europa.com", "src": [ "s3", "s7" ] } ], "web_form": [ { "label": "Request assistance for passengers with special needs (online reduced-mobility request, booking reference + surname)", "url": "https://www.aireuropa.com/us/en/mytrips/request-assistance", "src": [ "s1", "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Mobility assistance (English)", "url": "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs/mobility-assistance.html", "src": [ "s1" ] }, { "label": "Asistencia a la movilidad (Spanish)", "url": "https://www.aireuropa.com/es/es/aea/informacion-para-volar/pasajeros/necesidades-especiales/asistencia-a-la-movilidad.html", "src": [ "s2" ] }, { "label": "Additional information for flights to/from the United States (CRO)", "url": "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs/additional-information-flights-united-states.html", "src": [ "s4" ] }, { "label": "Wheelchair / mobility-aid information sheet (PDF, to complete and present at check-in)", "url": "https://www.aireuropa.com/dam/jcr:f2f1232f-d6dd-4b18-91f4-c2d5d8fbd2a4/HOJA%20INFORMATIVA%20SOBRE%20TRANSPORTE%20DE%20SILLAS%20DE%20RUEDAS%20O%20AYUDAS%20MOTRICES.2021-12-20-10-25-36.pdf", "src": [ "s5" ] } ], "notes": "Air Europa's genuinely disability-specific channels are the CRO line and mailbox (croaireuropa@air-europa.com, +1 800 798 5773 from the USA, +34 900 846 050 from Spain, 08:00–22:00 LT) and ssr.ux@air-europa.com for medical authorisation and support devices. Everything else — including declaring your wheelchair battery type — goes to the general Customer Service Center. Numbers are transcribed exactly as printed on aireuropa.com; the site publishes a long per-country list, and the US/Canada block could not be attributed unambiguously to one country, so it is not recorded here. Air Europa also states it answers assistance requests through its official Facebook and X accounts. No TTY or text relay is published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"It must be requested at least 48 hours before the flight departure time.\" (Spanish: \"Deberá solicitarse con un mínimo de antelación de 48 horas antes de la salida del vuelo.\") The wheelchair information sheet repeats it: notify the Centro de Atención Telefónico at least 48 h ahead. Arrive at the airport at least 2 hours before departure — the PDF adds 60 minutes before the recommended check-in time for handling and packing the chair.", "src": [ "s1", "s2", "s5" ] }, "how_to_request": { "value": "Online assistance request form (booking reference + surname), or by calling the Customer Service Center — at least 48 h before departure", "detail": "\"You can request it by clicking here or by calling the Customer Service and specifying as many details as possible, such as reduced mobility, number of companions, etc.\" \"The number of people with special needs who can travel on a flight is limited. It is advisable to make the request as soon as possible.\" With multiple airlines on one itinerary you must contact each operating carrier.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "Airport assistance is provided \"free of charge\", and \"In addition to your baggage allowance, you can carry two mobility devices (wheelchairs, walkers, walking sticks, crutches or other orthopaedic devices) completely free of charge.\"", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "\"In addition to your baggage allowance, you can carry two mobility devices (wheelchairs, walkers, walking sticks, crutches or other orthopaedic devices) completely free of charge.\"", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Own manual chairs are carried free and outside the baggage allowance, within the published size and weight table. Air Europa asks you to bring its completed wheelchair information sheet, which records the chair type (WCMP for a manual chair), weight, width, height, length, brake location, which parts fold and which can be detached without tools.", "src": [ "s1", "s5" ] }, "cabin_stowage": { "value": "conditional", "detail": "\"On our aircraft, mobility devices have priority over any other transported item. If, due to size restrictions, it cannot be stored in the cabin, it will be stored in the aircraft hold.\" Cabin stowage is therefore possible where the chair fits, but Air Europa publishes no in-cabin closet dimensions to check that against.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": true, "detail": "\"It can be kept during boarding at the aircraft door, where it will be delivered to the Air Europa coordinator. Upon the conclusion of the flight, we will hand over the mobility aid when you exit the aircraft.\"", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": 150, "detail": "\"To reduce the risk of damage to your mobility aid, the following size and weight restrictions will apply\" — Weight: 150 kg / 330 lb, published as a single figure across the B787-8, B787-9 and B737 columns.", "src": [ "s1", "s2" ] }, "max_dimensions": { "height_cm": 84, "width_cm": 90, "length_cm": 125, "detail": "\"To reduce the risk of damage to your mobility aid, the following size and weight restrictions will apply\" — the table has two columns: B787-8/B787-9 = height 90 cm / 35.1 in, width 90 cm / 35.1 in, length 125 cm / 48.8 in; B737 = height 84 cm / 32.8 in, width 100 cm / 39 in, length 125 cm / 48.8 in; 150 kg / 330 lb on both. Recorded here is the binding figure per axis across the two types (84 cm high from the B737, 90 cm wide from the B787).", "src": [ "s1", "s2" ], "basis": "max_device" }, "notes": "Air Europa's wheelchair information sheet is a signed form: itinerary, assistance category (WCHR/WCHS/WCHC), chair type code (WCBD dry battery, WCBW wet battery, WCMP manual, WCLB lithium-ion), weight and measurements, brake location, whether the device needs a key or code, which parts fold, which parts detach, which parts you intend to take into the cabin, and any pre-existing damage. \"The wheels or other components of the wheelchair / mobility aid must be able to be dismantled without tools at the airport.\" Present a copy at check-in or attach it to the chair.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Air Europa says a mobility device may be stored in the cabin if size permits but gives no in-cabin stowage dimensions; the only cabin figure it publishes is that a support device wider than 40 cm (16 in) will not fit between the seat armrests.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted — unusual among European carriers. \"The battery must be attached securely to the mobility aid, which must be transported vertically. The terminals will be protected against short circuits. If it cannot fly in the aforementioned position or provide the appropriate protection for the batteries, the battery will be removed and stored in a rigid package that is impervious to the battery's liquid.\"", "src": [ "s1", "s2" ] }, "non_spillable": { "value": true, "detail": "\"Non-spillable wet, nickel-metal hydride or dry battery: The wheelchair will be in a vertical position with the battery attached securely to the mobility aid and the terminals protected against short circuits. If it cannot travel vertically, the battery must be properly removed and protected to prevent any accidental activation, as per the manufacturer's instructions. Passengers may carry one replacement battery.\"", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": true, "detail": "Accepted, with separate rules for non-folding devices (batteries must stay installed, no watt-hour ceiling) and folding devices (batteries removed, taped, individually bagged and carried in hand luggage, max 300 Wh or 2 x 160 Wh).", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Explicitly unlimited for a non-folding chair: \"Non-folding devices: Batteries must remain installed on the device. There is no maximum limit of Wh for the battery installed in the wheelchair or mobility aid.\" (Spanish: \"No hay un límite máximo de Wh para la batería instalada en la silla de ruedas o ayuda a la movilidad.\")", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Applies to folding devices designed for the battery to be removed: \"The maximum battery power is 300 Wh or, if the device uses two batteries, 160 Wh each.\" Removed batteries must have exposed terminals taped, be placed individually in a protective bag and be carried in your hand luggage.", "src": [ "s1", "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"In addition, passengers are allowed to carry a spare battery of up to 300 Wh or two spare batteries of up to 160 Wh each.\"", "src": [ "s1", "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two spares, at up to 160 Wh each; alternatively one spare of up to 300 Wh. For a non-spillable wet, nickel-metal hydride or dry battery, Air Europa allows one replacement battery.", "src": [ "s1", "s2" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair. Non-folding lithium devices: \"Batteries must remain installed on the device.\" Folding devices designed for removal: \"Remove all lithium batteries as per the manufacturer's instructions\" and carry them in hand luggage. Non-spillable/dry and spillable wet batteries stay attached if the chair travels vertically, and are removed only if it cannot.", "src": [ "s1", "s2" ] }, "terminals": { "value": "Terminals protected against short circuits; removed lithium batteries taped over the exposed terminals, bagged individually and carried in hand luggage", "detail": "\"Protect the batteries you have removed to prevent a short circuit: cover exposed terminals with insulation tape. Place the batteries individually in a protective bag and carry them with you in your hand luggage to prevent them from being damaged.\" A spillable battery that cannot travel attached and upright must go into \"a rigid package that is impervious to the battery's liquid\".", "src": [ "s1", "s2" ] }, "documentation": { "value": "Air Europa's wheelchair / mobility-aid information sheet, completed and signed, presented at check-in or attached to the chair", "detail": "\"To make it easier for us, we ask that you please bring the following completed form with you\" — the Hoja informativa records the assistance category, chair type code, battery type (gel/non-spillable, acid/wet spillable, lithium-ion), weight, dimensions and detachable parts. No UN 38.3 certificate or MSDS is required on the public page.", "src": [ "s1", "s5" ] } }, "allowed": { "value": true, "detail": "Powered chairs are carried within the same 150 kg / size table. \"To help us transport your wheelchair, please contact our Customer Service Department to notify us of the type of battery installed\" — Air Europa asks for notification and the completed information sheet rather than a case-by-case approval.", "src": [ "s1", "s2", "s5" ] }, "max_weight_kg": { "value": 150, "detail": "Same figure as for manual chairs: \"Weight 150 kg / 330 lb\", published once across the B787-8, B787-9 and B737 columns of the size and weight table.", "src": [ "s1", "s2" ] }, "max_dimensions": { "height_cm": 84, "width_cm": 90, "length_cm": 125, "detail": "Same two-column table as for manual chairs: B787-8/B787-9 = 90 cm high x 90 cm wide x 125 cm long; B737 = 84 cm high x 100 cm wide x 125 cm long; 150 kg / 330 lb on both. Recorded here is the binding figure per axis (84 cm high on the B737, 90 cm wide on the B787).", "src": [ "s1", "s2" ], "basis": "max_device" }, "gate_delivery": { "value": true, "detail": "\"It can be kept during boarding at the aircraft door, where it will be delivered to the Air Europa coordinator. Upon the conclusion of the flight, we will hand over the mobility aid when you exit the aircraft.\" Stated for mobility devices generally, powered included.", "src": [ "s1", "s2" ] }, "notes": "Air Europa's information sheet uses the IATA chair codes: WCBD (dry battery), WCBW (wet battery), WCMP (manual), WCLB (lithium-ion). It asks where the brake is, whether the device operates with a key or code and where the key is kept, and requires that \"the wheels or other components of the wheelchair / mobility aid must be able to be dismantled without tools at the airport\". Record any pre-existing damage on the form before the flight." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Our cabin crew are qualified to guarantee your safety and comfort on board. They can help you use the aircraft's wheelchair, as well as store or reach hand luggage, identify food from the food tray and open packages.\" Air Europa does not say which aircraft carry one.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Air Europa says crew can help you use the aircraft's wheelchair but makes no statement about an accessible lavatory, and explicitly excludes crew help with using the bathroom.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Complete wheelchair: we assist you from check-in to your seat.\" But: \"cabin crew members are not authorised to help passengers eat, use the bathroom or perform personal hygiene activities. They will not be able to provide medical services such as injections. If your health condition requires other people to provide you with this type of assistance, you must travel with a trained companion.\"", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "No seating policy for passengers with disabilities is published — nothing on movable armrests, bulkhead seats, exit rows or free seat assignment. Air Europa publishes only that extra seats can be bought through the Customer Service Call Centre, and that a support or comfort device \"whose dimensions exceed 40 cm (16 in) in width (distance between armrests) probably does not fit, even if the armrests of the plane's seats are folded up completely\".", "src": [] } }, "damage_liability": { "value": "Montreal Convention Art. 22.2 limit, unless a special declaration of value has been made and a supplementary sum paid", "detail": "From Air Europa's own wheelchair information sheet: \"En caso de pérdida o daños a sillas de ruedas/ayudas motrices, el pasajero al que pertenezca el efecto, una vez realizada la oportuna reclamación, será indemnizado con arreglo a las normas del Derecho Internacional, comunitario y nacional (Art. 22.2 Convenio de Montreal), a menos que el pasajero haya hecho una especial declaración de valor y haya pagado una suma suplementaria.\" Report damage to an Air Europa staff member while still at the airport.", "src": [ "s1", "s5" ] }, "aircraft_hold_note": "Air Europa publishes a maximum mobility-aid size and weight rather than hold-door apertures, under the heading \"To reduce the risk of damage to your mobility aid, the following size and weight restrictions will apply\", in one table covering the B787-8, B787-9 and B737: heights 90 cm / 35.1 in and 84 cm / 32.8 in, widths 90 cm / 35.1 in and 100 cm / 39 in, length 125 cm / 48.8 in, weight 150 kg / 330 lb. The rendered table gives two values across three aircraft columns; the smallest of each is recorded as the binding limit here." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The English and Spanish mobility pages are identical in substance; the Spanish version was read to confirm the battery wording. Air Europa is one of the more generous carriers here: it states plainly that \"There is no maximum limit of Wh for the battery installed in the wheelchair or mobility aid\" for a non-folding chair, it accepts spillable wet-cell batteries (with the chair carried vertically), it returns the chair at the aircraft door, and its cabin crew are described as able to help you use the on-board wheelchair. Things a human should re-check. (1) The size table renders two values across three aircraft columns (B787-8, B787-9, B737); the smallest figures — 84 cm high, 90 cm wide, 125 cm long — are recorded as binding, but which figure belongs to which type is not unambiguous on the page. (2) The linked wheelchair information sheet is a Spanish-only PDF whose filename carries a 2021-12-20 revision date (doc ref AEA-MOP7-001-F115-R02) even though it is the document the current page links as \"Informational document\"; the Montreal Art. 22.2 liability wording used here comes from that PDF. (3) Air Europa does not publish a seating policy for disabled passengers, nor anything about an accessible lavatory. Air Europa flies to the USA and does publish a CRO (croaireuropa@air-europa.com, 08:00–22:00 LT).", "searched_urls": [ "https://www.aireuropa.com/us/en", "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs.html", "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs/mobility-assistance.html", "https://www.aireuropa.com/es/es/aea/informacion-para-volar/pasajeros/necesidades-especiales/asistencia-a-la-movilidad.html", "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs/additional-information-flights-united-states.html", "https://www.aireuropa.com/us/en/aea/travel-information/passengers/special-needs/comfort-and-well-being.html", "https://www.aireuropa.com/us/en/mytrips/request-assistance", "https://www.aireuropa.com/us/en/aea/customer-service.html", "https://www.aireuropa.com/us/en/aea/customer-support/contact/our-offices.html", "https://www.aireuropa.com/dam/jcr:f2f1232f-d6dd-4b18-91f4-c2d5d8fbd2a4/HOJA%20INFORMATIVA%20SOBRE%20TRANSPORTE%20DE%20SILLAS%20DE%20RUEDAS%20O%20AYUDAS%20MOTRICES.2021-12-20-10-25-36.pdf" ] } }, { "schema_version": "1.1", "slug": "air-france", "name": "Air France", "iata_code": "AF", "icao_code": "AFR", "country": "France", "region": "Europe", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://wwws.airfrance.fr/", "sources": [ { "id": "s1", "title": "Motor-based disability — your wheelchair or personal mobility device", "url": "https://wwws.airfrance.us/information/passagers/acheter-billet-avion-pmr-autres-handicaps/pmr-handicap-moteur", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Motor-based disability (UK site) — manual wheelchair, cabin stowage and invertible-battery conditions", "url": "https://wwws.airfrance.co.uk/information/passagers/acheter-billet-avion-pmr-autres-handicaps/pmr-handicap-moteur", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Passengers with disabilities", "url": "https://wwws.airfrance.us/information/passagers/acheter-billet-avion-pmr-autres-handicaps", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessible Transportation for Persons with Disabilities Regulations (Air France Canada)", "url": "https://wwws.airfrance.ca/en/information/legal/atpdr-regulations", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Authorized, regulated, or prohibited goods for your trip", "url": "https://wwws.airfrance.us/information/bagages/produits-interdits-et-reglementes", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Restricted goods §9 — wheelchairs and other electric transport vehicles for people with reduced mobility", "url": "https://wwws.airfrance.us/information/bagages/popin_produits-interdits-et-reglementes/produits-interdits-et-reglementes-9", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Handicap moteur (French site)", "url": "https://wwws.airfrance.fr/information/passagers/acheter-billet-avion-pmr-autres-handicaps/pmr-handicap-moteur", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Air France air carrier's tariff, Canada–foreign (PDF) — mobility aids and wheelchair batteries", "url": "https://img.static-af.com/m/3583def95f20c8f8/original/CA-Reglementation-Tarifs-EN.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "SAPHIR medical desk — assistance bookings, wheelchairs, service dogs", "address": "mail.saphir.medicaldesk@airfrance.fr", "src": [ "s4" ] } ], "web_form": [ { "label": "Assistance and accessibility — request, change or track an assistance request", "url": "https://wwws.airfrance.us/contact/topic/special-assistance", "src": [ "s1", "s3" ] }, { "label": "Saphir assistance service (contact page)", "url": "https://wwws.airfrance.co.uk/contact/special-assistance", "src": [ "s2" ] } ], "relay": [ { "label": "Air France WhatsApp (general customer service, linked from every page footer)", "detail": "https://wa.me/33699385720 — +33 6 99 38 57 20. Not an accessibility-only channel; Air France publishes no TTY or text-relay number.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "Motor-based disability — wheelchairs and mobility devices", "url": "https://wwws.airfrance.us/information/passagers/acheter-billet-avion-pmr-autres-handicaps/pmr-handicap-moteur", "src": [ "s1" ] }, { "label": "Passengers with disabilities", "url": "https://wwws.airfrance.us/information/passagers/acheter-billet-avion-pmr-autres-handicaps", "src": [ "s3" ] }, { "label": "ATPDR regulations — Air France's fullest published mobility-aid rules", "url": "https://wwws.airfrance.ca/en/information/legal/atpdr-regulations", "src": [ "s4" ] }, { "label": "Authorized, regulated, or prohibited goods (batteries)", "url": "https://wwws.airfrance.us/information/bagages/produits-interdits-et-reglementes", "src": [ "s5" ] } ], "notes": "Assistance is handled by Air France's SAPHIR desk. No SAPHIR telephone number is printed on the airfrance.fr / .us / .co.uk / .ca pages checked — the site routes you to the online assistance request or the SAPHIR email. Air France also publishes printable baggage tags per device type (mobility scooter, manual, manual sports, heavy-duty electric, lightweight electric)." }, "policy": { "notice_hours": { "value": 48, "detail": "'Your request must be submitted at least 48 hours before your first flight departs.' For an electric wheelchair Air France 'strongly recommend[s]' making the transport request no less than 48 hours before the flight; if not, transport may be declined if the battery type does not allow safe carriage. It also recommends telling it the wheelchair type(s) no less than 48 h before departure.", "src": [ "s1", "s3", "s4" ] }, "how_to_request": { "value": "Select 'I need special assistance' in the Passenger section when booking on airfrance.com, add it later in My Bookings, or contact the SAPHIR desk (mail.saphir.medicaldesk@airfrance.fr)", "detail": "State the device type, dimensions, weight and whether it folds. Certain requests (personal wheelchair, assistance animal) require extra information and a SAPHIR agent then contacts you to finalise the booking. Arrive 3 h before a long-haul departure and 2 h before a short/medium-haul departure; allow at least 1.5 h transit at Paris-CDG.", "src": [ "s1", "s3", "s4" ] }, "fee_charged": { "value": false, "detail": "'Air France transports 2 wheelchairs or personal mobility devices (manual or electric) at no extra cost.' They are carried beyond the ticket's baggage allowance, as priority checked baggage, along with one extra 23 kg / 50 lb bag for medical equipment.", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": 2, "detail": "Two personal mobility devices (wheelchair, electric scooter, personal transporter, etc.) beyond the ticket baggage allowance, at no extra cost.", "src": [ "s1", "s4" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried free. In most airports you keep the chair to the aircraft door, or to the boarding gate where access is not by air bridge.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": true, "detail": "Some Air France aircraft have a designated cabin space for one folded wheelchair, subject to availability confirmed by the cabin crew at boarding; request it through the SAPHIR assistance service or at the check-in counter. Footrests must be removable and stored in a cover. If it cannot be stowed in the cabin it goes in the hold free of charge at boarding.", "src": [ "s2", "s7" ] }, "gate_delivery": { "value": true, "detail": "In most airports you keep the manual chair up to the aircraft door or the boarding gate, and it is returned to you as soon as you exit the aircraft where the infrastructure allows; otherwise it comes back on the baggage carousel. At a connection you get it back if the stopover exceeds 3 h at Paris-CDG or 1 h 30 at Paris-Orly.", "src": [ "s2" ] }, "max_weight_kg": { "value": "no_limit", "detail": "Air France states 'there is no size or weight limit' for the two mobility devices it carries free, but warns some airports lack the handling means for boarding/unloading and that partner-operated aircraft may be too small for heavy or bulky devices. Its Canada tariff repeats this and exempts 'wheelchair (power driven/normal)' from the 32 kg/70 lb per-piece maximum. (A folded chair kept in the cabin must weigh no more than 12 kg / 26 lb per Air France's Canadian ATPDR page.)", "src": [ "s1", "s4", "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum checked-chair size published — Air France explicitly says 'there is no size or weight limit', subject to airport handling capability and partner aircraft size. Air France publishes no cargo-door dimension table.", "src": [ "s1" ], "basis": null }, "notes": "Air France recommends keeping easily-lost items — pressure-relief cushion, removable footrests — in your hand baggage, and provides printable colour baggage tags for each device type.", "cabin_stowage_dimensions": { "height_cm": 92, "width_cm": 107, "length_cm": 33, "basis": "cabin_stowage", "detail": "Folded chair for the designated cabin space must not exceed 33 cm / 13 in depth, 92 cm / 36 in height and 107 cm / 42 in width (length_cm here is the 33 cm depth). Air France's Canadian ATPDR page gives a different set — 27 cm/11 in length, 94 cm/37 in height, 90 cm/35 in width, 65 cm/26 in wheel diameter, 15 cm/6 in cumulative wheel thickness, 12 kg/26 lb (the Canada tariff PDF lists the same dimensions without the weight) — so confirm with SAPHIR.", "src": [ "s2", "s4", "s7" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Non-invertible ('wet-cell') batteries: 'Because these batteries can compromise the safety of the flight, their transport requires special precautions and can be refused on board if preliminary information is not provided.' Air France's own English page then says 'Please consult their conditions of transport during booking'; the Canadian ATPDR page words it 'Passengers are required to consult', the Canada tariff 'Air France recommends to consult'.", "src": [ "s1", "s4", "s8" ] }, "non_spillable": { "value": true, "detail": "Invertible ('dry-cell') batteries: the battery may remain attached to the wheelchair or mobility device if it is well affixed; the terminals need not be disconnected if they are already inside a cell case or isolated to avoid short circuits; the motor must be put in the disengaged position.", "src": [ "s2", "s4", "s8" ] }, "lithium_ion": { "value": true, "detail": "Air France classifies lithium batteries as 'invertible', so the invertible-battery conditions apply: battery may stay attached if well affixed, terminals isolated or in a cell case, motor disengaged.", "src": [ "s1", "s2", "s4", "s8" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Air France's watt-hour tables cover devices, power banks and spare batteries; §9 of the restricted-goods list, 'wheelchairs and other electric transport vehicles for people with reduced mobility', carries no figures and simply refers you to the Passengers with disabilities pages, which state no Wh cap.", "src": [ "s5", "s6", "s8" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids. Air France's invertible-battery rule lets the battery stay attached and gives no removed-battery watt-hour limit.", "src": [ "s2", "s4", "s6", "s8" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. Air France's general rules (power banks max 160 Wh, 2 per person; device/spare batteries 100-160 Wh need a transport agreement, limit 2; over 160 Wh refused in cabin and hold) sit in restricted-goods sections that exclude wheelchairs, and its Canadian tariff states the wheelchair-battery conditions with no watt-hour figure at all.", "src": [ "s5", "s6", "s8" ] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries. The '2 spare or removed batteries' figure in Air France's restricted-goods list applies to portable electronic and medical devices, not to mobility aids.", "src": [ "s5", "s6", "s8" ] }, "removal_required": { "value": false, "detail": "For invertible batteries (including lithium) 'the battery may remain attached to the wheelchair or mobility device if it is well affixed'. Non-invertible (wet-cell) chairs are handled case by case and their conditions must be consulted at booking.", "src": [ "s2", "s4", "s8" ] }, "terminals": { "value": "Terminals need not be disconnected if already inside a cell case or insulated; the motor must be disengaged", "detail": "Invertible-battery conditions: battery securely affixed, terminals inside a cell case or isolated to prevent short circuits, motor put in the disengaged position.", "src": [ "s2", "s4", "s8" ] }, "documentation": { "value": "Declare device type, dimensions, weight and foldability at booking; attach Air France's printable wheelchair baggage tag", "detail": "Air France asks for the wheelchair type, dimensions, weight and whether it folds when the assistance request is made, and publishes colour A4 baggage tags to download, complete and attach at the airport (mobility scooter, manual, manual sports, heavy-duty electric, lightweight electric). No battery datasheet or UN 38.3 certificate is demanded on the published pages.", "src": [ "s1", "s4" ] } }, "allowed": { "value": true, "detail": "Electric wheelchairs and scooters are carried free, but 'regardless of the kind of electric wheelchair, as a general rule, it must be checked in as baggage.' Air France strongly recommends requesting transport at least 48 h before the flight; otherwise carriage may be declined if the battery type does not allow safe transport.", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": "no_limit", "detail": "Air France states 'there is no size or weight limit' for the two mobility devices carried free, subject to airport handling capability and the size of partner-operated aircraft.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published and no cargo-door dimension table; Air France says only that certain airports lack the handling means and that some partner-operated aircraft cannot load heavy or bulky devices.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": false, "detail": "Air France publishes the opposite of gate return for electric chairs. Tariff Rule 21(b)(i): 'Regardless of the kind of electric wheelchair, Passenger must check it in as baggage. The person will not be able to reclaim it during a long stopover nor upon exiting the aircraft. The electric wheelchair will be returned at baggage delivery.' For that reason Air France recommends also bringing a manual wheelchair. The airfrance.us Electric panel carries the same rule in the second person, but it sits behind a JavaScript picker that does not render, so the tariff is quoted here.", "src": [ "s1", "s8" ] }, "notes": "If your Air France flight is operated by a partner airline, that airline's rules apply and can be more restrictive; Air France forwards the assistance request but recommends you contact the operating carrier to confirm it was received." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "'All aircraft operated by Air France are equipped with an onboard wheelchair that is designed to circulate in aircraft aisles and access the restrooms during the flight.' Maximum authorised weight 100 kg / 220 lb, width between armrests 35 cm. Tell Air France at booking if your body mass or disability prevents you using it.", "src": [ "s1", "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Air France does not publish which aircraft have an accessible lavatory; it says only that the onboard wheelchair is designed to access the restrooms during the flight and that no assistance is given inside the restroom.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Staff help you transfer between your seat and the onboard wheelchair and guide you to and from the restrooms; crew are not permitted to lift or carry you, and no assistance is given inside the restrooms.", "src": [ "s1", "s4" ] }, "seating": { "value": "Air France advises which seats best suit the disability (extra legroom, larger pitch, movable armrests); emergency-exit rows and bulkhead aisle seats are excluded", "detail": "Where the nature of the disability is identified, Air France informs the passenger of seats in the booked class that best meet their needs, such as additional legroom, larger seat pitch or movable armrests. Passengers with a disability may not occupy emergency-exit rows or bulkhead aisle seats.", "src": [ "s4" ] } }, "damage_liability": { "value": "Interim mobility at Air France's expense, repair, or replacement at full replacement cost if not repairable or not located within 96 hours; special declaration of interest available under Montreal Convention Article 22(2)", "detail": "If a mobility aid is damaged or delayed Air France provides a temporary equivalent replacement and repairs the damage at its expense; if damage cannot be repaired, or the aid cannot be located within 96 hours of arrival, Air France replaces it with a comparable model or reimburses the full replacement cost. A special declaration of interest under Article 22(2) can be made any time before the aid is taken for stowage (otherwise the 1,288 SDR baggage limit applies).", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air France is unusual in publishing 'there is no size or weight limit' for the two mobility devices it carries free — and equally unusual in publishing no watt-hour figure at all for wheelchair batteries: §9 of its restricted-goods list ('wheelchairs and other electric transport vehicles for people with reduced mobility') contains no numbers and just points back at the disability pages. Its lithium tables (160 Wh power banks, 100–160 Wh device batteries needing a transport agreement, >160 Wh refused) are for consumer electronics and are not applied here. An electric wheelchair is NOT returned at the aircraft door: Air France says you 'will not be able to reclaim it during a long stopover nor upon exiting the aircraft' and it 'will be returned to you at baggage delivery', so it advises bringing a manual chair as well — only the manual chair gets gate return. TWO THINGS FOR A HUMAN TO RE-CHECK: (1) the in-cabin folded-chair limits differ between pages — 33 x 92 x 107 cm on the motor-disability page versus 27 x 94 x 90 cm plus wheel-diameter/thickness limits and a 12 kg cap on the Canadian ATPDR page (the Canada tariff PDF gives the same dimensions but no weight); (2) the onboard-wheelchair width is printed on the US page as '35 cm / 165 in', an obvious typo for about 13.8 in — the French page confirms 35 cm. The wheelchair-type and battery-type panels on the motor-disability page sit behind JavaScript pickers that render only the first option in a plain text fetch, but the full panel text is in the page's own embedded content and matches the Canadian ATPDR page and tariff. No SAPHIR phone number is printed anywhere on the Air France pages checked.", "searched_urls": [ "https://wwws.airfrance.us/information/passagers/acheter-billet-avion-pmr-autres-handicaps/pmr-handicap-moteur", "https://wwws.airfrance.co.uk/information/passagers/acheter-billet-avion-pmr-autres-handicaps/pmr-handicap-moteur", "https://wwws.airfrance.fr/information/passagers/acheter-billet-avion-pmr-autres-handicaps/pmr-handicap-moteur", "https://wwws.airfrance.us/information/passagers/acheter-billet-avion-pmr-autres-handicaps", "https://wwws.airfrance.fr/en/information/passagers/acheter-billet-avion-pmr-autres-handicaps/pmr-autre-handicap", "https://wwws.airfrance.ca/en/information/legal/atpdr-regulations", "https://wwws.airfrance.us/information/bagages/produits-interdits-et-reglementes", "https://wwws.airfrance.us/information/bagages/popin_produits-interdits-et-reglementes/produits-interdits-et-reglementes-3", "https://wwws.airfrance.us/information/bagages/popin_produits-interdits-et-reglementes/produits-interdits-et-reglementes-8", "https://wwws.airfrance.us/information/bagages/popin_produits-interdits-et-reglementes/produits-interdits-et-reglementes-9", "https://wwws.airfrance.us/contact/topic/special-assistance", "https://wwws.airfrance.fr/contact/special-assistance", "https://wwws.airfrance.fr/en/information/passagers/mobilite-reduite", "https://wwws.airfrance.fr/information/passagers/acheter-billet-avion-pmr-autres-handicaps/pmr-services-adaptes", "https://corporate.airfrance.com/en/saphir-bespoke-programme", "https://img.static-af.com/m/3583def95f20c8f8/original/CA-Reglementation-Tarifs-EN.pdf" ] } }, { "schema_version": "1.1", "slug": "air-greenland", "name": "Air Greenland", "iata_code": "GL", "icao_code": "GRL", "country": "Greenland", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airgreenland.com/", "sources": [ { "id": "s1", "title": "Wheelchairs (Special baggage/luggage)", "url": "https://kundeservice.airgreenland.gl/hc/en-us/articles/4896288481308-Wheelchairs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Health — Special needs / Special assistance at Copenhagen Airport", "url": "https://kundeservice.airgreenland.gl/hc/en-us/articles/4950153860124-Health", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Lithium batteries", "url": "https://kundeservice.airgreenland.gl/hc/en-us/articles/4896281085212-Lithium-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Opening hours (Call Center and administration)", "url": "https://kundeservice.airgreenland.gl/hc/en-us/articles/6798352272540-Opening-hours", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Hidden disabilities (Sunflower lanyard)", "url": "https://kundeservice.airgreenland.gl/hc/en-us/articles/20309534996764-Hidden-disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Write to us — Air Greenland Customer Support request form", "url": "https://kundeservice.airgreenland.gl/hc/en-us/requests/new", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Greenland — Air Greenland Call Center", "number": "+299 701212", "hours": "Mon–Fri 06:00–16:00; Sat–Sun 08:00–15:00", "region": "GL", "src": [ "s4", "s6" ] }, { "label": "Greenland — Reception / administration", "number": "+299 343434", "hours": "Mon–Fri 08:00–16:00", "region": "GL", "src": [ "s4" ] } ], "email": [ { "label": "Reception (administration)", "address": "info@airgreenland.gl", "src": [ "s4" ] } ], "web_form": [ { "label": "Write to Air Greenland Customer Support", "url": "https://kundeservice.airgreenland.gl/hc/en-us/requests/new", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchairs", "url": "https://kundeservice.airgreenland.gl/hc/en-us/articles/4896288481308-Wheelchairs", "src": [ "s1" ] }, { "label": "Health — special needs and assistance", "url": "https://kundeservice.airgreenland.gl/hc/en-us/articles/4950153860124-Health", "src": [ "s2" ] }, { "label": "Lithium batteries", "url": "https://kundeservice.airgreenland.gl/hc/en-us/articles/4896281085212-Lithium-batteries", "src": [ "s3" ] } ], "notes": "No disability-specific phone line or e-mail is published: assistance is booked where the ticket was bought, or through the call centre / contact form. Air Greenland is a member of the Hidden Disabilities Sunflower programme and hands out free sunflower lanyards at Nuuk, Ilulissat, Sisimiut, Qaqortoq and Upernavik." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If you need help en route, you can reserve help at the place where you purchased your trip. Do this as soon as possible and no later than 48 hours prior to departure.\" The same 48-hour deadline applies to Falck assistance at Copenhagen Airport.", "src": [ "s2" ] }, "how_to_request": { "value": "Reserve assistance where you bought the trip, or by mail or telephone to Air Greenland or your travel agency, as comprehensively as possible", "detail": "Air Greenland asks that the reservation be \"as comprehensive as possible so we know exactly what we need to have ready at check-in\". At check-in, draw attention to the fact that you have requested special assistance.", "src": [ "s2" ] }, "fee_charged": { "value": false, "detail": "\"If you are a wheelchair user, you can take your wheelchair with you free of charge.\" A wheelchair the passenger is dependent on \"can be taken freely as baggage and checked in together with the passenger's other luggage\".", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number; Air Greenland only says a wheelchair the passenger depends on can be taken freely as baggage.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"A wheelchair that the passenger is dependent on can be taken freely as baggage and checked in together with the passenger's other luggage.\" It must be packed so that it does not damage other items in the hold or suffer damage itself.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"The wheelchair must be checked in along with your other baggage.\" A fully collapsible chair may be taken as far as the gate, \"from where it [is] loaded into the aircraft\" — Air Greenland describes no in-cabin stowage.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published as a return at the aircraft door. Air Greenland only says a fully collapsible wheelchair may be brought all the way to the gate for loading — and that this does not apply to electric/battery-powered or non-collapsible chairs.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published; Air Greenland asks passengers to specify the weight of the wheelchair in good time before departure.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published: the passenger must give the wheelchair's dimensions before departure but no maximum is stated.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: Air Greenland does not offer in-cabin stowage of wheelchairs.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Wet batteries are listed among accepted battery types but \"always sent separately as freight (Dangerous Goods)\" — not carried as accompanying baggage with the chair.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Dry batteries and gel batteries are accepted. The battery must be placed vertically, securely attached to the chair with non-conductive material, wires removed from the battery, terminals covered, and the chair loaded upright in the hold.", "src": [ "s1" ] }, "lithium_ion": { "value": false, "detail": "\"Wheelchairs and other battery-powered aids with Lithium batteries are not accepted.\"", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable: wheelchairs with lithium batteries are refused, so no watt-hour allowance is published.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable: wheelchairs with lithium batteries are refused.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable: wheelchairs with lithium batteries are refused. (Air Greenland's general rule for loose lithium batteries — ≤100 Wh free in hand luggage, 100–160 Wh max 2 with permission, >160 Wh as dangerous goods — is about other equipment and is not extended to wheelchairs.)", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries.", "src": [] }, "removal_required": { "value": "conditional", "detail": "The battery normally stays on the chair (vertical, securely attached, wires removed, terminals covered, chair loaded upright). \"If this cannot be observed, the batteries are removed and submitted for shipment as Dangerous Goods freight.\"", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"Battery terminals must be covered with non-conductive material (tape or plastic covers, such as the customer himself brings)\"; wires are removed from the battery and it is attached to the chair with non-conductive material.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published: no battery spec sheet, MSDS or form is mentioned; the passenger must state the wheelchair's weight and dimensions before departure.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Self-propelled electric/battery wheelchairs are accepted only with dry or gel batteries, loaded upright in the hold with the battery vertical, securely attached with non-conductive material, wires removed and terminals covered. Wheelchairs with lithium batteries are NOT accepted; wet batteries always travel separately as Dangerous Goods freight.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published; the passenger must specify the weight and dimensions (collapsed) of the chair before departure.", "src": [] }, "gate_delivery": { "value": false, "detail": "Taking the chair to the gate is for fully collapsible manual wheelchairs only: \"This does not apply to electric/battery powered wheelchairs or wheelchairs that [are] not collapsible.\"", "src": [ "s1" ] }, "notes": "Lithium-battery wheelchairs are refused outright, which rules out most modern powerchairs. Wet-battery chairs can only travel if the battery is shipped separately as dangerous-goods freight." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published: Air Greenland does not say whether an on-board aisle chair is carried on any of its aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Air Greenland lists \"travellers with reduced mobility in the form of assistance with wheelchairs\" among the help it can arrange. At Copenhagen Airport, Falck provides assistance to wheelchair users and people with severe physical disabilities; order it where you bought the flight, no later than 48 hours before departure.", "src": [ "s2" ] }, "seating": { "value": null, "detail": "Not published: no movable-armrest or bulkhead seating policy is stated.", "src": [] } }, "damage_liability": { "value": "Air Greenland assumes no liability for damage to a wheelchair that is not suitably packed", "detail": "\"Air Greenland assumes no liability for any damage to the wheelchair if it is not suitably packed.\" Wheelchairs must generally be packaged/secured so they withstand transport and normal baggage handling during loading and unloading.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Policy lives in Air Greenland's customer-support help centre at kundeservice.airgreenland.gl (also available in Danish and Kalaallisut); www.airgreenland.com itself is a JavaScript shell with no accessibility content. The headline for a powerchair user: lithium-battery wheelchairs are simply not accepted, and wet batteries have to be shipped separately as dangerous-goods freight — only dry and gel batteries travel with the chair. Air Greenland joined the Hidden Disabilities Sunflower programme in April 2024 (launched 3 December 2024) and offers free sunflower lanyards at Nuuk, Ilulissat, Sisimiut, Qaqortoq and Upernavik. No CRO/US disability page exists — Air Greenland does not serve the USA.", "searched_urls": [ "https://www.airgreenland.com/", "https://kundeservice.airgreenland.gl/hc/en-us", "https://kundeservice.airgreenland.gl/hc/en-us/sections/4793023471132-Speciel-baggage-luggage", "https://kundeservice.airgreenland.gl/hc/en-us/sections/4792992730652-Help-for-the-journey", "https://kundeservice.airgreenland.gl/hc/en-us/sections/4792976081820-Rules", "https://kundeservice.airgreenland.gl/hc/en-us/sections/4792956882588-Frequently-asked-questions", "https://kundeservice.airgreenland.gl/hc/en-us/articles/4896288481308-Wheelchairs", "https://kundeservice.airgreenland.gl/hc/en-us/articles/4950153860124-Health", "https://kundeservice.airgreenland.gl/hc/en-us/articles/4896281085212-Lithium-batteries", "https://kundeservice.airgreenland.gl/hc/en-us/articles/6798352272540-Opening-hours", "https://kundeservice.airgreenland.gl/hc/en-us/articles/20309534996764-Hidden-disabilities", "https://kundeservice.airgreenland.gl/hc/en-us/requests/new", "https://www.airgreenland.com/customer-support/contact" ] } }, { "schema_version": "1.1", "slug": "air-guilin", "name": "Air Guilin", "iata_code": "GT", "icao_code": "CGH", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airguilin.com/", "sources": [ { "id": "s1", "title": "轮椅旅客 (Wheelchair passengers) — 乘机须知", "url": "https://www.airguilin.com/stdair/airline/gt/static_term/WheelchairPassenger?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "残疾人旅客运输服务方案 (Air transport service plan for passengers with disabilities)", "url": "https://www.airguilin.com/stdair/airline/gt/static_term/DisabledPassengerTransport?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "桂林航空行李运输和危险品说明 (Baggage carriage and dangerous goods)", "url": "https://www.airguilin.com/stdair/airline/gt/static_term/HeadBaggageAndDangerousGoods?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "特殊旅客乘机标准 (Carriage standards for special-category passengers)", "url": "https://www.airguilin.com/stdair/airline/gt/static_term/BoardingStandardsForSpecialPassengers?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "联系方式 (Contact us)", "url": "https://www.airguilin.com/stdair/airline/gt/static_term/ContactUs?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "《桂林航空旅客、行李国内运输总条件》 (Air Guilin general conditions of domestic carriage of passengers and baggage)", "url": "https://www.airguilin.com/stdair/airline/gt/static_term/HeadPassengerAndBaggageNew?sign=true", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — 24-hour reservations, service and complaints hotline 95013777 (special-assistance and electric-wheelchair requests)", "number": "95013777", "hours": "24/7", "region": "CN", "src": [ "s1", "s2", "s4", "s5" ] }, { "label": "China — service supervision line, published locally as 0773-2844369", "number": "+86 773 2844369", "hours": "Working days 09:00–11:30 and 13:00–17:00", "region": "CN", "src": [ "s1", "s5" ] } ], "email": [ { "label": "旅客意见反馈 / 投诉邮箱 — passenger feedback and complaints, including disability-service complaints (answered within 10 working days)", "address": "glhkkfzx@airguilin.com", "src": [ "s2", "s5" ] } ], "web_form": [ { "label": "《桂林航空特殊旅客服务需求申请单》 Special Passenger Service Request Form (Word download, version 2026-03-02)", "url": "https://www.airguilin.com/gtair/webfile/static_term/%E6%A1%82%E6%9E%97%E8%88%AA%E7%A9%BA%E7%89%B9%E6%AE%8A%E6%97%85%E5%AE%A2%E6%9C%8D%E5%8A%A1%E9%9C%80%E6%B1%82%E7%94%B3%E8%AF%B7%E5%8D%9520260302.docx?siteId=15", "src": [ "s1", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "轮椅旅客 — Wheelchair passengers", "url": "https://www.airguilin.com/stdair/airline/gt/static_term/WheelchairPassenger?sign=true", "src": [ "s1" ] }, { "label": "残疾人旅客运输服务方案 — full disability transport service plan", "url": "https://www.airguilin.com/stdair/airline/gt/static_term/DisabledPassengerTransport?sign=true", "src": [ "s2" ] }, { "label": "行李运输和危险品说明 — baggage and dangerous goods (lithium battery rules)", "url": "https://www.airguilin.com/stdair/airline/gt/static_term/HeadBaggageAndDangerousGoods?sign=true", "src": [ "s3" ] } ], "notes": "Air Guilin's site is Chinese-language only; there is no English accessibility page and no dedicated disability desk — everything goes through the general 24-hour hotline 95013777. Passengers who would need help evacuating may only buy tickets at Air Guilin's own ticket offices, not online or through agents (残疾人旅客运输服务方案 §5.1)." }, "policy": { "notice_hours": { "value": 48, "detail": "48 h is the strictest published deadline: checking an electric wheelchair, group service for disabled passengers, a service dog in the cabin, an aid whose battery is a dangerous good, and respiratory equipment must be requested at booking and no later than 48 h before scheduled departure; Air Guilin replies within 24 h. WCHC (non-self-sufficient) wheelchair service: 24 h. WCHR/WCHS and airport ground wheelchairs: 60 minutes / 24 h.", "src": [ "s2", "s4", "s1" ] }, "how_to_request": { "value": "Call the 24-hour hotline 95013777 (or an Air Guilin ticket office) at booking and no later than 48 h before departure, and submit the Special Passenger Service Request Form", "detail": "'需要特殊服务的旅客可提前致电桂林航空客服热线95013777咨询…如您的申请符合桂林航空运输规定并得到我们确认回复后，我们会为您妥善安排.' The 《特殊旅客服务需求申请单》 (Special Passenger Service Request Form) must be completed. Passengers needing evacuation assistance can only buy tickets at Air Guilin's own ticket offices.", "src": [ "s1", "s2", "s4" ] }, "fee_charged": { "value": false, "detail": "'您的轮椅我们将为您免费运输，不计入您的免费行李额' — your wheelchair is carried free and is not counted against the free baggage allowance. The service plan repeats that Air Guilin and its ground handlers must provide the facilities, equipment and special services it describes free of charge.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 1, "detail": "'具备乘机条件的残疾人可免费托运1件…助残设备' — one mobility aid may be checked free of charge, in addition to the cabin-carried aids (walking frame, crutches, folding wheelchair, prosthesis, hearing aid, cochlear implant, white cane, low-vision aid) which may not be counted or restricted as carry-on items.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "'对于您自行携带的轮椅需要在值机柜台办理托运或者也可选在登机口办理托运' — your own wheelchair is checked at the check-in counter or, if you prefer, at the boarding gate, and is carried free of charge.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": false, "detail": "The wheelchair page states plainly '因飞机客舱内无法放置轮椅' — a wheelchair cannot be placed in the aircraft cabin, so your own chair must be checked. NOTE: the separate disability service plan lists a 折叠轮椅 (folding wheelchair) among aids that may be taken into the cabin, stowed first-come-first-served where cabin space exists and checked free where it does not. The two Air Guilin pages contradict each other; the wheelchair-specific page is the stricter one.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "'桂林航空应在靠近客舱门的地方接受托运和交回助残设备' and '托运的助残设备应从货舱中最先取出，并尽快送到客舱门交给具备乘机条件的残疾人' — aids are accepted and returned at the cabin door and are the first item off the hold; a passenger may instead ask for the aid at baggage claim.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Air Guilin gives no weight limit for a wheelchair or mobility aid; the 32 kg-type limits on its oversize/overweight (三超行李) pages are for ordinary checked baggage.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Air Guilin gives no maximum wheelchair dimensions and no per-aircraft hold table.", "src": [], "basis": null }, "notes": "Air Guilin does not offer connecting/interline handling for an unaccompanied WCHC passenger ('桂林航空暂不为无人陪伴的无自理能力轮椅旅客办理中转联程服务'); for a through journey on another carrier you must obtain that carrier's agreement before buying the ticket. Special-passenger services are not endorsable to another airline and must be re-requested if the flight is rescheduled.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. The wheelchair page says no wheelchair can be stowed in the cabin at all, so no in-cabin dimension is given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Air Guilin's dangerous-goods page does not say whether a wheelchair with a spillable (wet) battery is accepted; it only requires electric wheelchairs to be checked and to comply with the dangerous-goods requirements for air transport.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. Air Guilin says nothing specific about gel / AGM / sealed lead-acid / dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "'旅客携带锂电池驱动的轮椅或其他类似的代步工具…必须依照相关规定和要求携带并经航空公司批准' — a lithium-battery-powered wheelchair or similar mobility device must be carried in accordance with the applicable rules and with the airline's approval.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for wheelchairs. Air Guilin's ban on lithium batteries and power banks rated over 160 Wh carries an explicit carve-out — '额定能量超过160Wh的充电宝、锂电池（电动轮椅使用的锂电池另有规定）', i.e. lithium batteries used by electric wheelchairs are separately regulated — but that separate figure appears nowhere on the site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Air Guilin does not say whether a wheelchair battery must be removed, nor what watt-hour cap would apply to a removed one.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The 100 Wh / 160 Wh figures and the 'no more than two spares, cabin only' rule on Air Guilin's dangerous-goods page are for portable electronic devices; the same page says wheelchair lithium batteries are governed separately.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids — Air Guilin's two-spare limit applies to portable electronic devices with 100–160 Wh batteries, not to wheelchair batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Air Guilin says the electric wheelchair must be checked and must meet dangerous-goods requirements, but does not state whether the battery has to come out and travel in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries. The insulation and short-circuit protection instructions on Air Guilin's dangerous-goods page are written for spare batteries and power banks carried in hand baggage.", "src": [] }, "documentation": { "value": true, "detail": "'您需要携带电动轮椅的说明书' — you must bring the electric wheelchair's instruction manual, and complete check-in 2 hours before the ordinary check-in deadline. Air Guilin also requires the 《特殊旅客服务需求申请单》 (Special Passenger Service Request Form).", "src": [ "s1", "s4" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs and mobility scooters (电动轮椅及电动代步工具) are on Air Guilin's restricted list — items that '只有在符合桂林航空运输条件的情况下，并经桂林航空同意后方可运输' (may be carried only if they meet Air Guilin's conditions of carriage and after Air Guilin consents). The request must be made 48 h ahead, the chair must be checked (电动轮椅应托运), and check-in closes 2 h before the ordinary deadline. The general conditions add that carriage may be refused once the flight's quota of quantity-limited disabled passengers is full.", "src": [ "s3", "s2", "s1", "s6" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit is given for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Air Guilin gives no maximum dimensions for a powered wheelchair and no hold-door figure.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "The chair may be checked at the boarding gate, and checked mobility aids are accepted and returned in the area close to the cabin door, taken off the hold first and brought to the cabin door on arrival unless the passenger asks for baggage claim instead.", "src": [ "s1", "s2" ] }, "notes": "Bring the chair to the airport early on the day of travel — '如您携带电动轮椅，需在乘机当天提前到达机场与我们的工作人员联系办理托运手续' — and check in 2 hours before the ordinary cut-off. Air Guilin must not ask you to sign away your right to claim for damage to or loss of the aid." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "'因机型限制，桂林航空暂不能提供机上专用的窄型轮椅' — because of aircraft-type limitations Air Guilin cannot currently provide an on-board narrow (aisle) wheelchair. The general conditions of carriage repeat it: '因桂林航空机型限制原因，桂林航空无法提供航空器上使用的医用氧气和机上专用窄型轮椅' — no medical oxygen and no on-board aisle wheelchair.", "src": [ "s1", "s2", "s6" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. The service plan says only that Air Guilin must tell a passenger on request whether the aircraft has an accessible lavatory; no aircraft is stated to have one, and there is no on-board aisle chair to reach it.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Cabin crew will '协助移动到座位或从座位离开', help open packaging and identify food, assist a partially ambulatory passenger to and from the lavatory, and stow and retrieve aids. But Air Guilin advises '如您在机上需要他人协助的（包括但不限于进食，如厕等），建议您在家人或者医护人员的陪同下乘机' — travel with a family member or medical escort if you need help eating or using the toilet — and there is no on-board aisle chair.", "src": [ "s1", "s2" ] }, "seating": { "value": "Convenient boarding/deplaning seat allocated (never an emergency-exit row); movable-armrest aisle seat where the passenger cannot transfer into a fixed-armrest seat; companion seated immediately adjacent; front-row or extra-legroom aisle seat for a service dog or restricted leg movement", "detail": "'我们会根据您的需要，尽可能的为您安排合适及方便上下机的位置（应急出口座位除外），以及为与您同行的旅客安排相邻座位。对于携带服务犬及腿部活动受限制的旅客，我们优先为您提供相应舱位的第一排座位或腿部活动空间大的过道座位.' The service plan adds a movable-armrest aisle seat where an on-board wheelchair user cannot reach a fixed-armrest seat.", "src": [ "s4", "s2" ] } }, "damage_liability": { "value": "No liability waiver may be demanded for a mobility aid; no monetary limit published", "detail": "'桂林航空不得要求具备乘机条件的残疾人签署免责文件，放弃其对助残设备损坏或丢失进行索赔的权利，收运时已损坏的除外' — Air Guilin may not require a qualifying passenger with a disability to sign away the right to claim for damage to or loss of a mobility aid, except for damage already present when the aid was accepted. No SDR or cash figure specific to mobility aids is published.", "src": [ "s2" ] }, "aircraft_hold_note": "No per-aircraft hold-door or hold-volume figures are published. The only aircraft-driven restriction Air Guilin states is that its fleet cannot carry an on-board narrow (aisle) wheelchair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Air Guilin publishes a detailed CAAC-style disability transport plan but almost nothing wheelchair-battery-specific. Four things a power-chair user must plan around. (1) There is no on-board aisle wheelchair on any Air Guilin aircraft and no medical oxygen — both are listed as services you may request 48 h ahead and both are marked 暂无法提供 (not currently available). (2) There is a hard per-flight cap on unaccompanied passengers who would need help evacuating (wheelchair users, people with severe lower-limb disability without a prosthesis, blind passengers, service-dog users): 51–100 seats ≤2, 101–200 ≤4, 201–400 ≤6, over 400 seats ≤8; the cap may be doubled only if companions are added 1:1. (3) No watt-hour limit for wheelchair lithium batteries is published anywhere — the dangerous-goods page bans batteries over 160 Wh but explicitly excepts wheelchair batteries as 'separately regulated' without saying what that separate rule is, so a traveller must call 95013777 and get the answer in writing. (4) The two Air Guilin pages contradict each other on whether a folding manual chair may go in the cabin (wheelchair page: no wheelchair can be placed in the cabin; disability service plan: a folding wheelchair is a cabin-permitted aid). A human should re-check both. Air Guilin also refuses connecting/interline handling for unaccompanied WCHC passengers, and passengers needing evacuation assistance may only buy tickets at Air Guilin's own ticket offices. The site is Chinese-only; all quotations are from the Chinese pages, translated here. Codeshare warning: Air Guilin's general conditions state that where it is only the marketing carrier, the operating carrier's conditions govern actual carriage, passenger services and compensation.", "searched_urls": [ "https://www.airguilin.com/", "https://www.airguilin.com/stdair/homepage", "https://www.airguilin.com/stdair/airline/gt/static_term/WheelchairPassenger?sign=true", "https://www.airguilin.com/stdair/airline/gt/static_term/DisabledPassengerTransport?sign=true", "https://www.airguilin.com/stdair/airline/gt/static_term/HeadBaggageAndDangerousGoods?sign=true", "https://www.airguilin.com/stdair/airline/gt/static_term/BoardingStandardsForSpecialPassengers?sign=true", "https://www.airguilin.com/stdair/airline/gt/static_term/ContactUs?sign=true", "https://www.airguilin.com/gtair/webfile/static_term/%E6%A1%82%E6%9E%97%E8%88%AA%E7%A9%BA%E7%89%B9%E6%AE%8A%E6%97%85%E5%AE%A2%E6%9C%8D%E5%8A%A1%E9%9C%80%E6%B1%82%E7%94%B3%E8%AF%B7%E5%8D%9520260302.docx?siteId=15", "https://www.airguilin.com/stdair/airline/gt/static_term/HeadPassengerAndBaggageNew?sign=true" ] } }, { "schema_version": "1.1", "slug": "air-hong-kong", "name": "Air Hong Kong", "iata_code": "LD", "icao_code": "AHK", "country": "Hong Kong (SAR), China", "region": "Asia Pacific", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.airhongkong.com.hk/", "sources": [ { "id": "s1", "title": "Air Hong Kong — About Us (\"CMI/ACMI operator delivering ... freighter services for express cargo\")", "url": "https://www.airhongkong.com.hk/aboutus", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Air Hong Kong — home page", "url": "https://www.airhongkong.com.hk/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": null }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable — Air Hong Kong is an all-cargo freighter operator and publishes no passenger or mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Operator type verified on Air Hong Kong's own About Us page: \"Air Hong Kong (AHK) is a leading CMI/ACMI operator delivering on-time, reliable freighter services for express cargo throughout Asia and beyond. AHK expertise extends to more than just scheduled flights. AHK also offers charter operations...\" — the charter product is freighter capacity, not passengers. The site's only sections are About Us, Network (cargo route map/schedule), Solutions & Support (fleet, loading configuration, shipment tracking, booking/charter enquiry) and Careers; there is no booking, check-in or passenger content of any kind. AHK is the express-freight joint venture associated with Cathay (its site links to Cathay Cargo and Cathay Cargo Terminal); Cathay Pacific's passenger accessibility policy is a different carrier's policy and is deliberately NOT copied here.", "searched_urls": [ "https://www.airhongkong.com.hk/", "https://www.airhongkong.com.hk/aboutus" ] } }, { "schema_version": "1.1", "slug": "air-india-", "name": "Air India", "iata_code": "AI", "icao_code": "AIC", "country": "India", "region": "Asia Pacific", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airindia.com", "sources": [ { "id": "s1", "title": "Travelling with your own electric wheelchair — regulations of carriage by battery type", "url": "https://www.airindia.com/in/en/travel-information/health-medical-assistance/travel-with-electric-wheelchair.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Wheelchair Assistance — passengers who require a wheelchair", "url": "https://www.airindia.com/in/en/travel-information/health-medical-assistance/medical-needs-clearance/wheelchair-requirement.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Travelling with Special Needs to or from the US (Complaint Resolution Official, onboard aisle wheelchair)", "url": "https://www.airindia.com/in/en/travel-information/visa-documents/travel-to-united-states/special-needs.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "FAQs — Health and Medical Assistance (wheelchairs, battery-powered mobility aids)", "url": "https://www.airindia.com/in/en/frequently-asked-questions/health-and-medical-assistance.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us — India and global customer care numbers", "url": "https://www.airindia.com/in/en/contact-us.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "India Customer Care", "number": "+91 116 932 9333", "hours": "24x7", "region": "IN", "src": [ "s5" ] }, { "label": "India Customer Care (alternate)", "number": "+91 116 932 9999", "hours": "24x7", "region": "IN", "src": [ "s5" ] }, { "label": "USA — special-needs pre-travel assistance desk", "number": "+1 212 407 1456", "hours": "09:00–17:00 EST, Monday to Friday", "region": "US", "src": [ "s3" ] }, { "label": "USA — outside special-needs desk hours", "number": "+1 800 223 7776", "hours": null, "region": "US", "src": [ "s3" ] }, { "label": "USA & Canada — Customer Care (toll free)", "number": "+1 888 634 1407", "hours": "24x7", "region": "US", "src": [ "s5" ] }, { "label": "United Kingdom — Customer Care", "number": "+44 203 757 2760", "hours": "24x7", "region": "GB", "src": [ "s5" ] }, { "label": "Australia — Customer Care", "number": "+61 3 701 98270", "hours": "24x7", "region": "AU", "src": [ "s5" ] }, { "label": "France — Customer Care", "number": "+33 1 874 06644", "hours": "24x7", "region": "FR", "src": [ "s5" ] }, { "label": "Germany — Customer Care", "number": "+49 6925511337", "hours": "24x7", "region": "DE", "src": [ "s5" ] }, { "label": "Singapore — Customer Care", "number": "+65 3157 3780", "hours": "24x7", "region": "SG", "src": [ "s5" ] } ], "email": [], "web_form": [ { "label": "Airport Services — Health and Medical Assistance (submit the Battery Powered Wheelchair Information Form here)", "url": "https://www.airindia.com/in/en/contact-us/customer-support-portal/airport-services.html", "src": [ "s1" ] }, { "label": "Customer Support Portal — submit a travel query or request", "url": "https://www.airindia.com/in/en/contact-us/customer-support-portal.html", "src": [ "s5" ] } ], "relay": [ { "label": "US DOT Disability Hotline (TTY), published on Air India's US special-needs page", "detail": "1-800-778-4838 (voice) or 1-800-455-9880 (TTY), 07:00–17:00 EST Monday to Friday, for time-sensitive disability-related air travel problems", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Travelling with your own electric wheelchair", "url": "https://www.airindia.com/in/en/travel-information/health-medical-assistance/travel-with-electric-wheelchair.html", "src": [ "s1" ] }, { "label": "Wheelchair Assistance", "url": "https://www.airindia.com/in/en/travel-information/health-medical-assistance/medical-needs-clearance/wheelchair-requirement.html", "src": [ "s2" ] }, { "label": "Battery Powered Wheelchair Information Form (PDF)", "url": "https://www.airindia.com/content/dam/air-india/pdfs/battery-powered-wheelchair-form.pdf", "src": [ "s1" ] }, { "label": "Travelling with Special Needs to or from the US (CRO / DOT Part 382)", "url": "https://www.airindia.com/in/en/travel-information/visa-documents/travel-to-united-states/special-needs.html", "src": [ "s3" ] } ], "notes": "Air India publishes no dedicated accessibility e-mail address; battery-wheelchair paperwork goes through the Airport Services — Health and Medical Assistance tab of the Customer Support Portal. Complaint Resolution Officials are available during operating hours at all Air India US stations." }, "policy": { "notice_hours": { "value": 48, "detail": "The Battery Powered Wheelchair Information Form must be submitted at least 48 hours before departure, and the nature of assistance needed at embarkation, disembarkation and in flight advised at least 48 hours ahead. Medical clearance (MEDIF), where required, takes a minimum of 72 hours and up to five working days in some offices such as Canada. For US flights Air India recommends calling +1 212 407 1456 at least 72 hours ahead.", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "Request at booking/ticketing or in Manage Booking; for a personal electric chair also submit the Battery Powered Wheelchair Information Form via the Airport Services — Health and Medical Assistance tab at least 48 h before departure", "detail": "Wheelchair assistance can be requested at reservation, ticketing or reconfirmation, and Air India urges pre-booking to avoid unavailability. Travellers with their own electric mobility aid must additionally complete the Battery Powered Wheelchair Information Form and submit it through the Airport Services — Health and Medical Assistance tab, carrying a copy to the airport. Arrive three hours before departure.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"One mobility aid is carried for free in addition to the baggage allowance.\" Air India's own wheelchair assistance service is also free: \"wheelchair assistance is free\", and old and infirm travellers and those with a medical condition are not charged for the wheelchair.", "src": [ "s4", "s2" ] }, "devices_per_passenger": { "value": 1, "detail": "\"One mobility aid is carried for free in addition to the baggage allowance.\" Air India does not publish what happens to a second device.", "src": [ "s4" ] }, "manual": { "allowed": { "value": true, "detail": "\"Yes, you can carry your wheelchair when flying with us.\" Air India notes the wheelchair should be capable of manoeuvring through airport areas, the security hold and up to the aircraft.", "src": [ "s4", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published for a folding wheelchair. Air India's US page says only that crew members can help store \"small, collapsible assistive devices that can be safely stowed in an overhead bin or under your seat\".", "src": [ "s3" ] }, "gate_delivery": { "value": "conditional", "detail": "Best-efforts, not guaranteed. \"Your wheelchair is collected at the aircraft entrance and returned on arrival\"; in some cases it is checked into the hold because of infrastructural constraints and weight restrictions and returned at the plane or in the arrival hall. If it is not returned immediately on arrival an airline wheelchair is provided to baggage claim.", "src": [ "s4", "s2" ] }, "max_weight_kg": { "value": 30, "detail": "\"You will need special permission for mobility aids over 30 kg/66 lb.\" This is a prior-approval threshold rather than a stated absolute maximum — Air India does not publish a hard weight ceiling.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Air India gives no maximum wheelchair dimensions and no cargo-door apertures; it says only that the wheelchair must be able to manoeuvre through airport areas, the security hold and up to the aircraft, and asks US passengers to notify height and weight at least 48 hours ahead.", "src": [ "s2", "s3" ], "basis": null }, "notes": "Air India asks passengers with a personal wheelchair to arrive three hours before departure (on US flights, one hour before the recommended check-in time so battery-powered aids can be handled properly).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Air India gives no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Spillable Battery(ies): We do not permit mobility aids with spillable batteries.\" CONFLICT: Air India's US 'Travelling with Special Needs' page says the opposite — that it \"accepts spillable and non-spillable batteries if they are correctly labelled and marked\". Treat the dedicated electric-wheelchair page as controlling and confirm before travel.", "src": [ "s1", "s3" ] }, "non_spillable": { "value": true, "detail": "Non-spillable wet, nickel-metal hydride or dry batteries: not permitted in carry-on, permitted in checked baggage. The battery must be adequately protected by the design of the aid and securely attached with electrical circuits isolated, or removed per the manufacturer's instructions; removed or spare batteries travel as checked baggage in strong, rigid packaging with terminals insulated.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion powered mobility aids are accepted: not in carry-on, permitted as checked baggage. If the wheelchair's design adequately protects the battery it stays securely attached to the aid; if it does not, the battery must be removed and carried in the cabin.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"When the lithium battery(ies) remain installed in the mobility aid, there is no Watt-hour limit.\" CONFLICT: Air India's Wheelchair Assistance page states flatly that \"a wheelchair or mobility aid battery must not exceed 300 WH\" — if your installed battery exceeds 300 Wh, get written confirmation before travelling.", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Watt hours rating of removed batteries or spare battery(ies) must not exceed 300 Wh.\" For a mobility aid powered by two batteries, each must not exceed 160 Wh. Removed batteries must be carried as cabin baggage with terminals individually protected against short circuits and damage.", "src": [ "s1", "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may carry a maximum of one spare lithium-ion battery not exceeding 300 Wh or two spare batteries, each not exceeding 160 Wh.\" Spares must be carried as cabin baggage.", "src": [ "s1", "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: one spare lithium-ion battery up to 300 Wh, OR two spares of up to 160 Wh each, carried in cabin baggage. For non-spillable chemistries the limit is one spare wet non-spillable battery (Special Provision A67) or two spare nickel-metal hydride batteries (A199), carried as checked baggage in rigid packaging.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Only where the wheelchair's design does not adequately protect the battery: then \"the battery(ies) must be removed from the wheelchair\" and carried in the cabin, maximum 300 Wh. Where the design does protect the battery, it must remain securely attached to the mobility aid.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"The battery terminals must be protected from short circuit by insulating the terminals. For instance, they can be enclosed within a battery container.\" Removed lithium batteries must have terminals individually protected against short circuits and protected from damage; for non-spillable batteries the electrical circuits must be isolated.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "Air India requires the Battery Powered Wheelchair Information Form to be completed and submitted through the Airport Services — Health and Medical Assistance tab at least 48 hours before departure, with a copy carried at the airport for verification.", "src": [ "s1", "s2" ] } }, "allowed": { "value": true, "detail": "Electric wheelchairs are carried. \"The carriage of electric wheelchairs is subject to DGCA Regulations on the Carriage of Dangerous Goods and must comply with IATA Dangerous Goods Regulations (DGR).\" The Battery Powered Wheelchair Information Form must be submitted at least 48 hours before departure and a copy carried at the airport; Air India warns it may be unable to carry an aid that differs from the DGR conditions.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": 30, "detail": "\"You will need special permission for mobility aids over 30 kg/66 lb.\" A prior-approval threshold rather than a published hard ceiling; Air India also asks US passengers to notify the device's height and weight at least 48 hours before travel.", "src": [ "s4", "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum powered-chair dimensions or hold-door apertures are given. Air India asks US passengers to supply the device's height and weight at least 48 hours before travel so arrangements can be made.", "src": [ "s3" ], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Best-efforts. \"Based on the airport security procedures and the availability of equipment like ramps or overhead lifts, our staff will try to accommodate your electric mobility aid up to the aircraft.\" On arrival Air India will \"try to return your wheelchair at the gate\"; if operational procedures prevent that, an airline wheelchair is provided to the baggage claim area.", "src": [ "s1" ] }, "notes": "Once the passenger has boarded, the electric wheelchair is loaded into the aircraft hold. Air India warns that in some cases the chair is collected at the aircraft entrance before boarding because of infrastructural constraints and weight restrictions, with the passenger transferred back into their own chair in the arrival hall." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"There is an onboard aisle wheelchair on all our flights to assist passengers with transportation to and from the restrooms.\" Published on Air India's US special-needs page; the crew cannot assist inside the restroom.", "src": [ "s3" ] }, "accessible_lavatory": { "value": false, "detail": "\"the lavatories on the flight are not wheelchair accessible.\" An onboard aisle wheelchair is provided to reach the lavatory door.", "src": [ "s3" ] }, "transfer_assistance": { "value": true, "detail": "Air India assists passengers moving to and from the lavatory, using the onboard aisle wheelchair, but will not assist inside it. Crew cannot help with eating, administering medication or using lavatory facilities; they can open items on meal trays.", "src": [ "s3" ] }, "seating": { "value": true, "detail": "\"We will do our best to assign you a seat best suited to your needs.\" Under FAA and safety regulations Air India may be unable to seat a passenger who cannot assist in an evacuation at an emergency exit or in cross-aisle emergency-exit access rows.", "src": [ "s3" ] } }, "damage_liability": { "value": null, "detail": "Not published on the pages reviewed. Air India's electric-wheelchair, wheelchair-assistance, health-FAQ and US special-needs pages say nothing about liability, compensation or a full-value rule for a damaged or lost mobility aid.", "src": [ "s1", "s2", "s3", "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air India publishes a genuinely detailed battery-by-battery table — installed lithium has NO watt-hour limit, removed/spare lithium is capped at 300 Wh (or two at 160 Wh), spillable batteries are refused — but two of its own pages contradict it and a human should re-check both. (1) The Wheelchair Assistance page says flatly that \"a wheelchair or mobility aid battery must not exceed 300 WH\", conflicting with the electric-wheelchair page's explicit no-limit-when-installed rule. (2) The US 'Travelling with Special Needs' page says Air India \"accepts spillable and non-spillable batteries if they are correctly labelled\", conflicting with \"We do not permit mobility aids with spillable batteries\". Also note: unusually, removed and spare NON-spillable/NiMH batteries go in CHECKED baggage while lithium spares must go in the cabin; only one mobility aid is carried free; aids over 30 kg / 66 lb need special permission; and no maximum dimensions or hold-door sizes are published anywhere. The filename slug carries a trailing hyphen (air-india-) as issued.", "searched_urls": [ "https://www.airindia.com/in/en/travel-information/health-medical-assistance/travel-with-electric-wheelchair.html", "https://www.airindia.com/in/en/travel-information/health-medical-assistance/medical-needs-clearance/wheelchair-requirement.html", "https://www.airindia.com/in/en/travel-information/visa-documents/travel-to-united-states/special-needs.html", "https://www.airindia.com/in/en/frequently-asked-questions/health-and-medical-assistance.html", "https://www.airindia.com/in/en/contact-us.html", "https://www.airindia.com/content/dam/air-india/pdfs/battery-powered-wheelchair-form.pdf", "https://www.airindia.com/in/en/contact-us/customer-support-portal/airport-services.html", "https://www.airindia.com/in/en/travel-information/health-medical-assistance.html" ] } }, { "schema_version": "1.1", "slug": "air-india-express", "name": "Air India Express", "iata_code": "IX", "icao_code": "AXB", "country": "India", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airindiaexpress.com/", "sources": [ { "id": "s1", "title": "FAQ: Special Guests — wheelchairs, mobility devices and batteries", "url": "https://www.airindiaexpress.com/support/faqs/special-guests", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Conditions of Carriage — Article IX(e) Carriage of Persons with Disabilities, Article X(g)(iv) mobility devices, Article XIV liability", "url": "https://www.airindiaexpress.com/tnc", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Support — Global Contact Centre numbers and chat channels", "url": "https://www.airindiaexpress.com/support", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Know Your Passenger Rights — grievance redressal, Nodal Officer and Appellate Authority", "url": "https://www.airindiaexpress.com/passenger-rights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "FAQ: Baggage — smart baggage and cross-reference to the wheelchair FAQs", "url": "https://www.airindiaexpress.com/support/faqs/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "MEDA (medical information) form — PDF", "url": "https://www.airindiaexpress.com/content/dam/air-asia/mandatory-disclosure/MEDA_Form.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Global Contact Centre — 24x7", "number": "+91 124 443 5600", "hours": "24x7", "region": "Global", "src": [ "s3" ] }, { "label": "Global Contact Centre (second line) — 24x7", "number": "+91 124 693 5600", "hours": "24x7", "region": "Global", "src": [ "s3" ] }, { "label": "Stretcher / medical-assistance bookings — call centre line quoted in the Special Guests FAQ (72 h notice)", "number": "+91 124 443 5601", "hours": null, "region": "IN", "src": [ "s1" ] }, { "label": "Travel Partner Support (travel agents)", "number": "+91 124 443 5602", "hours": "8 am to 9 pm IST", "region": "IN", "src": [ "s3" ] } ], "email": [ { "label": "Nodal Officer (grievance escalation, Mr Anmol Wadhwa)", "address": "nodal@airindiaexpress.com", "src": [ "s4" ] }, { "label": "Appellate Authority (final escalation, Mr Keshav H J)", "address": "appellate@airindiaexpress.com", "src": [ "s4" ] } ], "web_form": [ { "label": "MEDA form (PDF) — mandatory for passengers with disabilities, to be submitted at least 48 h before departure; also used with the Stretcher Enquiry Form", "url": "https://www.airindiaexpress.com/content/dam/air-asia/mandatory-disclosure/MEDA_Form.pdf", "src": [ "s1", "s2", "s6" ] }, { "label": "Add wheelchair assistance via Manage Booking", "url": "https://www.airindiaexpress.com/manage-booking", "src": [ "s1" ] } ], "relay": [ { "label": "WhatsApp — 'Tia' 24/7 assistant, also the first step of the grievance process", "detail": "WhatsApp +91 63600 12345 (https://airindiaexpress.com/chatwithtia); Facebook Messenger m.me/airindiax", "src": [ "s3", "s4" ] } ], "policy_pages": [ { "label": "Special Guests FAQ — wheelchairs, mobility devices and battery rules", "url": "https://www.airindiaexpress.com/support/faqs/special-guests", "src": [ "s1" ] }, { "label": "Conditions of Carriage — Persons with Disabilities and mobility devices", "url": "https://www.airindiaexpress.com/tnc", "src": [ "s2" ] }, { "label": "Support — contact centre and chat channels", "url": "https://www.airindiaexpress.com/support", "src": [ "s3" ] }, { "label": "Know Your Passenger Rights — grievance redressal", "url": "https://www.airindiaexpress.com/passenger-rights", "src": [ "s4" ] } ], "notes": "Air India Express publishes no dedicated accessibility phone line or e-mail address; wheelchair requests go through Manage Booking, web check-in, a travel agent, or the 'Tia' chatbot on WhatsApp/Messenger, and everything else through the 24x7 Global Contact Centre. Only Indian numbers are published — no Gulf, Singapore or Thailand accessibility lines, despite the international network. Air India Express does not serve the USA and publishes no DOT Complaints Resolution Official page. Air India Express Limited is a wholly-owned subsidiary of Air India Limited, but publishes its own Conditions of Carriage and its own mobility-device rules; nothing here is taken from airindia.com." }, "policy": { "notice_hours": { "value": 48, "detail": "Conditions of Carriage IX(e): 'Passengers with disabilities are mandatorily required to fill-up and submit the MEDA form at-least forty-eight hours prior to the scheduled time of departure.' Wheelchair service must be pre-booked 'at the time of Booking and at least forty-eight (48) hours prior to the scheduled departure time', and battery-operated mobility devices must be notified 48 h ahead — 'Failure to notify us may result in refusal of the carriage of the mobility device(s).' A stretcher needs 72 h.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Add wheelchair assistance in Manage Booking, at booking, during web check-in, through a travel agent or via the Tia chatbot, at least 48 h before departure; submit the MEDA form 48 h ahead and report at the check-in counter 2 h before departure", "detail": "FAQ: 'You can add wheelchair by visiting \"Manage booking\" on website, mobile app or by chating with Tia'; 'You may pre book Wheelchair Service at the time of booking or via Manage or while doing your web check-in on our website at least 48 hours prior to the scheduled departure time... For health and safety reasons, guests in wheelchairs must check in at the airport.' Guests travelling with mobility aids must report at least two hours before departure.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "Conditions of Carriage X(g)(iv): 'Baby buggies/prams, wheelchairs, mobility devices and walking frames: Such items are carried free of charge provided these items are used by Passengers in the course of travelling and have been notified to us as required by them.' The Special Guests FAQ adds: 'Our wheelchair services are absolutely free of cost.'", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Air India Express does not state how many mobility devices a passenger may carry free.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "FAQ: 'Wheelchairs and mobility devices that have no battery (for e.g: canes, crutches and other types of walkers) are allowed on board as cabin baggage. You may continue to use your mobility aid/device up to the aircraft door/passenger steps after which it must be handed to our Ground Operations staff.' Conditions of Carriage X(g)(iv) carries wheelchairs, mobility devices and walking frames free of charge.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": false, "detail": "The chair itself is not stowed in the cabin. Answering 'Can I bring my wheelchair on board?': 'wheelchair/mobility devices that have no battery are allowed as unchecked baggage. You may continue to use your wheelchair up to the aircraft door/passenger steps after which it must be given to our staff to be loaded in the aircraft hold.' A separate FAQ's 'allowed on board as cabin baggage' line gives only canes, crutches and walkers as examples and leaves cabin-versus-hold acceptance to ground staff.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. Air India Express says only of baby strollers that they 'can either be made available at the bottom of the steps, outside the aircraft door, or at the baggage carousel' depending on the arrival airport; it makes no equivalent statement about returning a wheelchair at the aircraft door.", "src": [] }, "max_weight_kg": { "value": "no_limit", "detail": "Exemption, not a stated ceiling. Conditions of Carriage X(g)(vi): 'For safety reasons the Carrier shall not accept any individual item exceeding 32 kilograms and with combined dimensions of more than 81 cm (height), 119 cm (width) and 119 cm (depth). This weight limit does not apply to mobility equipment (such as wheelchair).' Mobility equipment is expressly exempt from the 32 kg cap; no substitute weight figure is published.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 100, "width_cm": 140, "length_cm": 140, "detail": "Cargo-door aperture, not a stated maximum chair size. Conditions of Carriage X(g)(iv): 'Passengers are advised to make prior arrangements for their mobility device to be shipped by freight/cargo separately if the mobility device (including battery powered wheelchairs) cannot fit through our aircraft cargo door (the dimensions of which are: 140 cm (length) x 140 cm (width) x 100 cm (height)), or cannot be carried on our aircraft due to any other local occupational health, safety and/or regulatory reasons.'", "src": [ "s2" ], "basis": "hold_door" }, "notes": "Air India Express caps how many severely disabled passengers each flight may carry: Conditions of Carriage IX(e)(i) — 'no more than four (4) quadriplegic Passengers per flight are allowed, or as otherwise provided in CARs', paraplegic numbers are at AIXL's sole discretion, and 'AIXL may, despite its best efforts to accommodate all such persons, deny bookings, if the maximum number of such persons on a particular flight has been reached'. Wheelchair provision is also 'subject to available inventory'.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Air India Express gives no in-cabin stowage dimensions for a folding wheelchair, and states the wheelchair is loaded into the hold.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Conditions of Carriage X(g)(iv): 'Wheelchairs powered by spillable (wet-cell) battery(ies) shall not be accepted since these batteries have corrosive acids and are considered to be dangerous goods.' IX(e)(ii) likewise accepts 'only non-spillable battery-powered mobility devices'.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "FAQ, non-spillable 'wet' batteries: for a non-collapsible/non-removable battery 'We shall accept only after ensuring the battery terminals are protected from short circuits by being enclosed in a battery container provided by the manufacturer. We will ensure the battery is securely attached to the wheelchair or mobility device and electrical circuits are inhibited.' For a collapsible/removable battery 'We will ensure batteries are removed and the wheelchair/mobility device can be carried as checked baggage without restriction', the battery going into strong rigid manufacturer packaging.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": true, "detail": "Accepted, but the battery is taken out: 'We will remove the batteries at the check-in counter and you will carry the batteries in an appropriate manufacturer-issued battery pouch to the cabin so that the Wheelchair can be accepted. The removed batteries must be carried in cabin baggage by our guests.' A battery is refused if it is 'leaking, cracked, ruptured, dead, or damaged' or if the battery mark, label or user manual is not in English.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No separate allowance is published for a lithium battery left installed in the chair — Air India Express states it removes the battery at the check-in counter, so its single 300 Wh cap is recorded under the removed-battery field. One sentence in the same FAQ contradicts this: 'At check-in, the battery will remain attached to the wheelchair/mobility device and the wheelchair/mobility device with the attached battery must be handed in at the check-in counter to be transported as check-in baggage.' Confirm with the airline before travelling.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "FAQ: 'The power rating of the lithium-ion battery must not exceed 300 Wh. For a device fitted with two batteries for operation, the power rating of each lithium-ion battery must not exceed 160 Wh.' The battery is removed at the check-in counter and must be carried in the cabin in a manufacturer-issued battery pouch.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "FAQ: 'A maximum of one spare lithium battery not exceeding 300 Wh, or two spares each not exceeding 160 Wh, may be carried in the passenger cabin of the aircraft in an appropriate manufacturer-issued battery pouch.'", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two: 'A maximum of one spare lithium battery not exceeding 300 Wh, or two spares each not exceeding 160 Wh, may be carried in the passenger cabin of the aircraft in an appropriate manufacturer-issued battery pouch.' Two are permitted only if each is 160 Wh or under. The general 20-battery / 100 Wh spare rule in Conditions of Carriage X(g)(ix) is a portable-electronics rule and is not applied here.", "src": [ "s1" ] }, "removal_required": { "value": true, "detail": "Lithium-ion: 'We will remove the batteries at the check-in counter and you will carry the batteries in an appropriate manufacturer-issued battery pouch to the cabin so that the Wheelchair can be accepted. The removed batteries must be carried in cabin baggage by our guests.' Non-spillable wet: removal only where the battery is collapsible/removable; a non-removable one may stay attached with terminals enclosed in the manufacturer's container and circuits inhibited. The same page contradicts itself, saying the battery 'will remain attached' at check-in.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Non-removable non-spillable batteries are accepted 'only after ensuring the battery terminals are protected from short circuits by being enclosed in a battery container provided by the manufacturer', securely attached with 'electrical circuits are inhibited'. Removed batteries must travel 'in a strong, rigid packaging provided by the manufacturer so that it's protected from short circuits'; removed lithium batteries go into a manufacturer-issued battery pouch in the cabin.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "FAQ: 'To assist our staff with processing your battery-powered wheelchair/mobility device, you must carry: The test document that shows the lithium-ion battery meets the requirements of subsection 38.3, part III of the United Nations Manual of Tests and Criteria' and 'An appropriate manufacturer-issued battery pouch' (the airline can supply a pouch). Also: 'A battery will not be accepted if the battery mark or the battery mark label or user manual is not in English. The label must be clearly visible.' Separately, a MEDA form is mandatory 48 h ahead for passengers with disabilities.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Conditions of Carriage IX(e)(ii): 'We accept mobility devices (only non-spillable battery-powered mobility devices) on our flights'; passengers must contact AIXL at least 48 h ahead and 'Failure to notify us may result in refusal of the carriage of the mobility device(s).' X(g)(iv): electric wheelchairs with lithium or non-spillable batteries 'shall be accepted for carriage as Checked Baggage subject to conditions. Passenger needs to seek prior approval from AIXL for the carriage.' A chair that will not fit the cargo door must be shipped separately as freight.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": "no_limit", "detail": "Exemption, not a stated ceiling. Conditions of Carriage X(g)(vi): 'For safety reasons the Carrier shall not accept any individual item exceeding 32 kilograms and with combined dimensions of more than 81 cm (height), 119 cm (width) and 119 cm (depth). This weight limit does not apply to mobility equipment (such as wheelchair).' No powered-wheelchair weight figure is published in its place; the binding constraint AIXL does publish is the cargo-door aperture, not weight.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 100, "width_cm": 140, "length_cm": 140, "detail": "Cargo-door aperture, not a stated maximum chair size. Conditions of Carriage X(g)(iv) tells passengers to ship the device separately as freight 'if the mobility device (including battery powered wheelchairs) cannot fit through our aircraft cargo door (the dimensions of which are: 140 cm (length) x 140 cm (width) x 100 cm (height))'.", "src": [ "s2" ], "basis": "hold_door" }, "gate_delivery": { "value": null, "detail": "Not published — Air India Express does not say whether a powered wheelchair is returned at the aircraft door or at the baggage belt.", "src": [] }, "notes": "Air India Express encourages powered-chair users to use the airline's own ground wheelchair: 'Mobility aids and devices with batteries (lithium-ion & non-lithium batteries): To ensure safe transport of the mobility devices we encourage our guests to avail of on-ground Wheelchair assistance from us.' Guests travelling with mobility aids must report at the check-in counter at least two hours before departure, even if they checked in online." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Air India Express does not say whether an on-board aisle chair is carried on its Boeing 737 fleet. The only lifting equipment mentioned is an ambulift, and only for stretcher passengers: 'Ambulift Facility will be provided by the airline on All Metro City Airports, however, it is subject to availability. For other airports, Manual Transportation will be provided.'", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no aircraft is described as having an accessible lavatory, and the airline gives no lavatory-assistance policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. Air India Express distinguishes 'Ambulatory' from 'Non Ambulatory' guests (the latter 'may/need to have a companion or an escort during travel') and lists what you must be able to do to travel unaccompanied: 'Fasten/unfasten the seat belt, support yourself, and reach an emergency exit unaided... Use the toilet. Feed yourself. Administer your own medicines'. It never states that staff will transfer a passenger between a wheelchair and the aircraft seat.", "src": [] }, "seating": { "value": true, "detail": "Conditions of Carriage IX(e)(vii): 'We will make reasonable seating accommodations for Passengers with specific requirements in accordance with Applicable Law... We will also make our best efforts to allocate you convenient Seats and provide you with all relevant and available assistive devices. We reserve the right to re-assign Seats at any time.' No movable-armrest or bulkhead specifics and no statement that the accessible seat is free of charge.", "src": [ "s2" ] } }, "damage_liability": { "value": "Capped at INR 25,000 per passenger for checked baggage under the Carriage by Air Act, 1972, unless a special declaration is made at check-in; no special mobility-aid rule", "detail": "Conditions of Carriage XIV(b)(i): 'For damage, loss, destruction and delay of the Checked-in Baggage, which took place on board the aircraft or during any period within which the Checked-in Baggage was in charge of or in custody of AIXL, AIXL's liability will be subject to maximum of INR 25000 per passenger, unless a special declaration is made by the Passenger, at the time of Check-in' (MoCA Notification S.O. 3129(E) of 22 August 2019). Wear and tear is excluded, and no enhanced mobility-aid liability is published.", "src": [ "s2" ] }, "aircraft_hold_note": "Air India Express publishes a single fleet-wide cargo-door figure of 140 cm (length) x 140 cm (width) x 100 cm (height); a mobility device that will not fit through it must be shipped separately by freight/cargo. A separate general baggage rule refuses any individual item over 32 kg or larger than 81 cm (height) x 119 cm (width) x 119 cm (depth), but the airline states the weight part of that rule does not apply to mobility equipment." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air India Express carries wheelchairs, mobility devices and walking frames free of charge, exempts mobility equipment from its 32 kg per-item baggage limit, and publishes a clear lithium rule (device battery max 300 Wh, or 160 Wh each where two are fitted; one spare at 300 Wh or two at 160 Wh in the cabin). Four things a powered-chair user should check before booking. (1) The airline REMOVES the lithium battery at the check-in counter and hands it to you to carry in the cabin — but one sentence on the same FAQ page flatly contradicts that, saying the battery 'will remain attached to the wheelchair... to be transported as check-in baggage'. This contradiction is unresolved on the site. (2) A battery is refused if the battery mark, label or user manual is not in English, and you must carry the UN 38.3 Part III subsection 38.3 test document. (3) A chair that will not fit through the 140 x 140 x 100 cm cargo door must be shipped separately as freight at the passenger's own arrangement. (4) The MEDA form is mandatory for all passengers with disabilities 48 h before departure, and no more than four quadriplegic passengers are accepted per flight, with bookings refused once the cap is reached. Air India Express also refuses passengers who need medical oxygen in flight: 'We won't be able to accept guests requiring a continuous flow of oxygen during the flight. Oxygen supplies (cylinders/bottles), medical equipment or devices are not permitted onboard.' Damage liability is the Indian statutory checked-baggage cap of INR 25,000 per passenger unless a special declaration is made at check-in. Air India Express Limited is a wholly-owned subsidiary of Air India Limited; nothing in this record is taken from airindia.com — every value comes from airindiaexpress.com's own Conditions of Carriage and Special Guests FAQ. The Special Guests FAQ page serves the same content under both its 'Domestic' and 'International' tabs.", "searched_urls": [ "https://www.airindiaexpress.com/", "https://www.airindiaexpress.com/sitemap", "https://www.airindiaexpress.com/support", "https://www.airindiaexpress.com/support/faqs", "https://www.airindiaexpress.com/support/faqs/special-guests", "https://www.airindiaexpress.com/support/faqs/baggage", "https://www.airindiaexpress.com/tnc", "https://www.airindiaexpress.com/passenger-rights", "https://www.airindiaexpress.com/products-and-services/specialequipment", "https://www.airindiaexpress.com/content/dam/air-asia/mandatory-disclosure/MEDA_Form.pdf", "https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf", "https://www.airindiaexpress.com/manage-booking", "https://www.airindiaexpress.com/terms-and-conditions" ] } }, { "schema_version": "1.1", "slug": "air-koryo", "name": "Air Koryo", "iata_code": "JS", "icao_code": "KOR", "country": "Korea, Democratic People's Republic of", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "http://www.airkoryo.com.kp/", "sources": [ { "id": "s1", "title": "Disabled Passengers — Special Passengers", "url": "http://www.airkoryo.com.kp/service/assistance/medical", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Normal Baggage Guide — allowances and restricted/dangerous articles", "url": "http://www.airkoryo.com.kp/service/baggage/general", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage Responsibility — liability limits", "url": "http://www.airkoryo.com.kp/service/baggage/liability", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Special Baggage Guide", "url": "http://www.airkoryo.com.kp/service/baggage/special", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Disabled Passengers — wheelchair, stretcher and oxygen requests", "url": "http://www.airkoryo.com.kp/service/assistance/medical", "src": [ "s1" ] }, { "label": "Normal Baggage Guide — allowances and restricted articles", "url": "http://www.airkoryo.com.kp/service/baggage/general", "src": [ "s2" ] } ], "notes": "No accessibility contact could be transcribed. Air Koryo's own 'Airkoryo Offices' page (http://www.airkoryo.com.kp/contact/details) and its 'General Conditions' page render completely empty — the CMS serves the navigation chrome and no body content, both through a direct fetch and through a rendering proxy. No phone number, email or assistance form is printed anywhere on the reachable pages, so nothing has been invented here. Requests must be made 'at the time of booking' through whichever office or agent issues the ticket." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. Air Koryo says only that passengers needing 'recumbent travel, oxygen cylinder and movement on wheelchair at terminal or in cabin, need to make a request at the time of booking in advance'.", "src": [] }, "how_to_request": { "value": "Request the wheelchair or other special service at the time of booking", "detail": "'Those passengers who require special care and services such as recumbent travel, oxygen cylinder and movement on wheelchair at terminal or in cabin, need to make a request at the time of booking in advance.' No phone number, email address or form is published for making the request.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published. Air Koryo does not say whether carriage of a passenger's own mobility aid is free or counts against the 20 kg economy / 30 kg business free baggage allowance.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published — Air Koryo gives no number of mobility aids carried per passenger.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Air Koryo says it 'will provide special services (wheelchair, stretcher, oxygen cylinder etc.) at the time of embarkation/disembarkation and terminal services' but says nothing at all about carrying a passenger's own manual wheelchair.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. The cabin-baggage rule is one piece per passenger, max 5 kg and 115 cm total dimensions, counted inside the free allowance; no exception or provision for a folding wheelchair is mentioned.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Air Koryo does not say where a checked mobility aid is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. Air Koryo's published weights (30 kg business / 20 kg economy free allowance, 75 kg per extra seat for valuable or fragile baggage) are ordinary baggage rules.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no wheelchair dimensions or hold figures anywhere on the site.", "src": [], "basis": null }, "notes": "Air Koryo's published network is Pyongyang–Beijing, Pyongyang–Shenyang and Pyongyang–Vladivostok. Check-in must be completed no later than 90 minutes before departure; 'if passengers fail to arrive in time or board, Air Koryo assumes no responsibility for them.'", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage provision exists on the site.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. Air Koryo's general restricted-articles list bans 'corrosives such as acids, alkalis and wet cell batteries' from being 'carried within, or as part of passenger's baggage', but no mobility-aid exception or condition is published either way, so a wet-battery chair user must obtain a written answer before travelling.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — gel, AGM, sealed lead-acid and dry-cell wheelchair batteries are not mentioned.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — Air Koryo's site says nothing about lithium batteries at all, for wheelchairs or for consumer devices.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on the site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on the site.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on the site.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — no spare-battery rule is stated.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Air Koryo does not say whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Air Koryo's Disabled Passengers and baggage pages on airkoryo.com.kp set no terminal-insulation, disconnection or immobilisation requirement; the only battery text on the site is a blanket ban on wet-cell batteries in baggage.", "src": [] }, "documentation": { "value": null, "detail": "Not published for mobility aids. Documentation is required only for oxygen (a medical certificate, plus a written application letter for a passenger-owned cylinder) and for stretcher travel.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Air Koryo's site never mentions a battery-powered wheelchair or mobility scooter, in the disability pages or the baggage pages.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no dimensions for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Air Koryo publishes no powered-mobility-aid policy whatsoever. Anyone flying a power chair on JS must get written confirmation from the office issuing the ticket." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "Available only on advance request: 'If you need a wheelchair at terminal or on board, you have to make a request at the time of booking in advance', and the special-care list includes 'movement on wheelchair at terminal or in cabin'. Air Koryo does not say which aircraft carry one or whether the request can be refused.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible lavatory is mentioned for any Air Koryo aircraft.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Air Koryo 'will provide special services (wheelchair, stretcher, oxygen cylinder etc.) at the time of embarkation/disembarkation and terminal services', but 'Passengers with no mobility have to be accompanied with their helper' — a passenger who cannot move independently must bring their own carer.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published — no movable-armrest, bulkhead or pre-assigned seating rule is stated for passengers with disabilities.", "src": [] } }, "damage_liability": { "value": "US$20 per kg of checked baggage", "detail": "'The liability of Air Koryo is limited to US$20 per kg of checked baggage. Air Koryo assumes no liability for unchecked baggage, fragile or perishable articles.' A higher limit is available only if a higher value is declared in advance and additional charges are paid. Damage must be reported immediately on arrival at the airport. No mobility-aid-specific liability rule is published — on a per-kilo basis a heavy power chair would be valued far below its replacement cost.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Koryo's website (airkoryo.com.kp, copyright notice still reads 2016) is reachable through a rendering proxy and has a short 'Disabled Passengers' page, but it covers only airport/on-board wheelchair assistance, stretchers and oxygen. There is no policy at all on carrying a passenger's own wheelchair, no battery rules of any kind, and no accessibility contact: the 'Airkoryo Offices' and 'General Conditions' pages both render with zero body content, so no phone number or email could be transcribed and none has been invented. Three things a wheelchair user should know from what IS published: a passenger with no mobility must travel with their own helper; a passenger needing to travel lying down pays four times the adult fare plus the carer's own fare; and baggage liability is capped at US$20 per kilogram of checked baggage, which for a power chair is a small fraction of its value. The general restricted-articles list bans 'wet cell batteries' from baggage with no stated mobility-aid exception. Anyone flying JS with a powered chair must get a written answer from the office issuing the ticket before departure. Rated 'partial' rather than 'researched': the site is up and does address disabled passengers, but the mobility-aid content is fragmentary.", "searched_urls": [ "http://www.airkoryo.com.kp/", "http://www.airkoryo.com.kp/service/assistance", "http://www.airkoryo.com.kp/service/assistance/medical", "http://www.airkoryo.com.kp/service/baggage", "http://www.airkoryo.com.kp/service/baggage/general", "http://www.airkoryo.com.kp/service/baggage/special", "http://www.airkoryo.com.kp/service/baggage/liability", "http://www.airkoryo.com.kp/service/checkin", "http://www.airkoryo.com.kp/notice-to-passengers", "http://www.airkoryo.com.kp/contact/details", "http://www.airkoryo.com.kp/regulations", "http://www.airkoryo.com.kp/about-us", "http://www.airkoryo.com.kp/site-map", "https://www.airkoryo.com.kp/", "http://www.air-koryo.com.kp/" ] } }, { "schema_version": "1.1", "slug": "air-macau", "name": "Air Macau", "iata_code": "NX", "icao_code": "AMU", "country": "Macao (SAR), China", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airmacau.com.mo/", "sources": [ { "id": "s1", "title": "Rules — Disability Assistance / Wheelchair Arrangement (Internet Archive snapshot 2019-12-06)", "url": "http://web.archive.org/web/20191206123237/http://www.airmacau.com.mo/eng/service/rules.php", "retrieved": "2019-12-06", "kind": "official" }, { "id": "s2", "title": "Air Macau official website — customer service hotlines", "url": "https://www.airmacau.com.mo/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Wheelchair Arrangement (current site page — content did not load from outside Greater China)", "url": "https://www.airmacau.com.mo/index.en.html#/chairPassengerUS", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Medical Information Form (MEDIF) 診斷書 and Special Assistance Request — Air Macau form CS-217/1 Re.00 Oct 2018, live PDF", "url": "https://img.airmacau.com.cn/web1/157441113785704317.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Macau — Air Macau hotline", "number": "+853 8396 5555", "hours": null, "region": "MO", "src": [ "s2" ] }, { "label": "Mainland China — Air Macau hotline", "number": "+86 400 136 8888", "hours": null, "region": "CN", "src": [ "s2" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Wheelchair Arrangement (current Air Macau page)", "url": "https://www.airmacau.com.mo/index.en.html#/chairPassengerUS", "src": [ "s3" ] }, { "label": "Disability Assistance — Rules page (Internet Archive snapshot 6 Dec 2019)", "url": "http://web.archive.org/web/20191206123237/http://www.airmacau.com.mo/eng/service/rules.php", "src": [ "s1" ] }, { "label": "MEDIF / Special Assistance Request form, PDF (LIVE and readable — declare the chair type, battery type and watt-hours here)", "url": "https://img.airmacau.com.cn/web1/157441113785704317.pdf", "src": [ "s4" ] } ], "notes": "Air Macau's current site is a single-page app whose text is loaded from web.airmacau.com.cn; that host returns an Aliyun WAF 405 block for every request from outside Greater China (the Internet Archive's own crawler has been blocked the same way since March 2024), so the live 'Wheelchair Arrangement' page renders with a title and no content. Re-checked 29 July 2026 with a JS-rendering proxy and against the site's own JavaScript bundle: the page's only content call is getRuleContentBythreeNodeId(69) on that blocked host, and the .mo, .tw, .kr and mainland mirrors all serve the same shell. The two hotlines above are printed in the live site's own customer-service panel. There is no special-assistance email address, but Air Macau's assistance form IS live as a PDF on its own image host — see policy_pages." }, "policy": { "notice_hours": { "value": null, "detail": "WITHHELD AS UNSAFE, NOT UNPUBLISHED. The only deadline Air Macau has ever put in writing where we can read it is from its pre-2020 Rules page, captured 6 December 2019 — six years and eight months ago: 'Passenger is required to submit the requirement of check-in electronic powered wheelchair to the airport office or local town office of Air Macau at least 3 days prior to departure date' (= 72 h), and 7 working days for a stretcher. The current site is geo-blocked to us, so treat 3 days as a floor, book earlier, and confirm with Air Macau.", "src": [ "s1" ] }, "how_to_request": { "value": "Book the wheelchair through Air Macau reservations or its airport / local town office, and declare the chair and its battery on Air Macau's Special Assistance Request form (part of its MEDIF, form CS-217/1)", "detail": "Air Macau's Special Assistance Request form — still published live on 29 Jul 2026 — asks for the WCHR/WCHS/WCHC code, whether a wheelchair is needed in the cabin, whether the personal chair is manual or 'Electric/Battery-powered', the battery type (spillable wet-cell, non-spillable wet-cell, dry, or Li-ion) and, for lithium, the number of batteries and the watt-hour rating. The 2019 Rules page added: submit the chair's 'type, brand, model and power' at least 3 days ahead, and book early because wheelchair passengers are capped at 6 per flight.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "'It is free for every disability passenger to bring along with one wheelchair (including of electronic powered wheelchair).' Snapshot 6 Dec 2019.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "WITHHELD AS UNSAFE, NOT UNPUBLISHED. The only figure available is 'It is free for every disability passenger to bring along with one wheelchair (including of electronic powered wheelchair)' — one aid — from a page captured on 6 December 2019, six years and eight months ago and superseded by a website we cannot read. A passenger travelling with a chair plus a second aid should confirm with Air Macau rather than rely on this count.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Accepted as checked baggage: 'Wheelchair (including of electronic powered wheelchair) can only carry as checked baggage in the cargo compartment.' Air Macau also supplies its own wheelchair 'from check-in counter to the door side of the aircraft or the seat of Cabin'. Snapshot 6 Dec 2019.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "'Wheelchair (including of electronic powered wheelchair) can only carry as checked baggage in the cargo compartment', and the cabin-baggage list adds 'NOTE: Baby buggies and adult wheelchairs must be checked-in as hold baggage.' Snapshot 6 Dec 2019.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. Air Macau describes its own loan wheelchair going as far as the aircraft door or the cabin seat, but says nothing about where a passenger's own chair is handed back on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The 32 kg per piece figure on Air Macau's baggage page is the ordinary checked-baggage limit, not a wheelchair limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Air Macau gives no maximum wheelchair size and no hold-door figures. Its 158 cm total-dimension rule is for ordinary checked baggage.", "src": [], "basis": null }, "notes": "Air Macau splits wheelchair users into two categories: those who 'can walk within a short distance, can up and down stairs' (no companion required) and those who 'can not walk by self', who need a medical certificate and must travel with at least one healthy companion. Passengers are advised to pack the chair in a suitable bag: 'Wheelchair and other supplementary device must be packed very carefully to avoid damage during deliver process.'", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Air Macau does not allow an adult wheelchair in the cabin, so no in-cabin stowage dimension exists.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'For the safety reason, we only accept electronic powered wheelchair of Lithiumion battery and dry battery' — a spillable/wet-cell chair is outside the two accepted battery types. Snapshot 6 Dec 2019.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Dry batteries are one of the two accepted types. 'For the removable dry battery, it must be removed; for the non-removable dry battery, the battery terminals must be protected from short circuits and the electrical circuits of the wheelchair must be inhibited. The dry battery shall be securely attached to the wheelchair and protected from damage then be treated as checked baggage.' Snapshot 6 Dec 2019.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted, but the battery must always come out: 'must be disassembled — Batteries must be took out and bring as carry-on baggage.' Cells must meet the UN Manual of Tests and Criteria Part III Section 38.3, and the chair must be declared at least 3 days before departure. Snapshot 6 Dec 2019.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Air Macau requires the lithium battery to be removed and carried into the cabin in every case, so it publishes no cap for a battery that stays installed in the chair.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "WITHHELD AS UNSAFE, NOT UNPUBLISHED. Air Macau's 2019 Rules page said 'The watt-hour rating of batteries is limited under 300 watt-hour', with the battery removed, electrodes insulated (e.g. taped), packed separately and carried as cabin baggage. That capture is 6 December 2019 — six years and eight months old — and no readable current statement exists, so the number is not presented as Air Macau's live limit. Declare your exact watt-hours on the MEDIF/Special Assistance Request form and get written confirmation.", "src": [ "s1", "s4" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published as a spare-battery figure. Air Macau states only 'The maximum allowance: 1 piece within 300 watt-hour or 2 pieces, each piece within 160 watt-hour', without saying whether the second battery may be a spare or must be a second drive battery — and that wording is from the 6 December 2019 capture, six years and eight months old.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published as a spare count. Air Macau's line 'The maximum allowance: 1 piece within 300 watt-hour or 2 pieces, each piece within 160 watt-hour' caps the number of lithium batteries taken into the cabin but does not say whether either may be a spare, and it comes from a 6 December 2019 capture. A traveller must confirm before relying on carrying a spare.", "src": [] }, "removal_required": { "value": true, "detail": "Yes for lithium and for removable dry batteries: 'The Lithiumion battery must be took out and the electrode must be insulated to avoid short circuit, separated pack and bring by carry-on baggage'; 'For the removable dry battery, it must be removed.' A non-removable dry battery stays on the chair with terminals protected and circuits inhibited. Snapshot 6 Dec 2019.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "'The electrode of batteries must be insulated to avoid short circuit (e.g. To tag the electrode by using adhesive tape)' and 'The batteries must be protected carefully to avoid damage. e.g. could be packed separately.' For a non-removable dry battery, 'the battery terminals must be protected from short circuits and the electrical circuits of the wheelchair must be inhibited.' Snapshot 6 Dec 2019.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "Live on 29 Jul 2026: Air Macau's Special Assistance Request form (CS-217/1) requires the battery type to be ticked — spillable wet-cell, non-spillable wet-cell, dry or Li-ion — plus the number of lithium batteries and the watt-hour rating (Ah × V). The 2019 Rules page added the chair's 'type, brand, model and power' filed 3 days ahead, and 'the United Nations (UN) test document for the lithiumion batteries … UN Manual of Tests and Criteria, Part III Section 38.3'.", "src": [ "s1", "s4" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only as checked baggage, only with a lithium-ion or dry battery, and only after the type, brand, model and power have been submitted to Air Macau's airport or town office at least 3 days before departure. Carriage follows the IATA Dangerous Goods process and lithium cells must meet UN Manual of Tests and Criteria Part III Section 38.3. A further material limit applies: 'The allowance of wheelchair passenger is 6 on each flight.' Snapshot 6 Dec 2019.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no dimension limit for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Air Macau does not say whether a checked powered chair is returned at the aircraft door.", "src": [] }, "notes": "Hard capacity limit: 'The allowance of wheelchair passenger is 6 on each flight' (and 2 unaccompanied passengers with visual or hearing impairment per flight). Book as early as possible — once the six places are gone, the flight is closed to further wheelchair users." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not stated explicitly. Air Macau's live Special Assistance Request form asks a WCHC passenger 'whether Wheelchair needed in cabin? 客艙輪椅' — which in IATA practice means an on-board aisle chair — and the 2019 Rules page said Air Macau's own wheelchair goes 'from check-in counter to the door side of the aircraft or the seat of Cabin'. Neither states that an aisle chair is carried, or on which aircraft, so this stays unanswered rather than assumed.", "src": [ "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible lavatory is mentioned for any Air Macau aircraft.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Confirmed live on 29 Jul 2026 by Air Macau's own MEDIF form: 'Cabin attendants are NOT authorized to give special assistance (e.g. lifting) to particular passengers … they are trained only in FIRST AID and are NOT PERMITTED to administer any injection, or to give medication.' The 2019 Rules page adds that a passenger who 'can not walk by self' is accepted only with a medical certificate and 'at least travel with one healthy companion'; staff assistance goes as far as the aircraft door or cabin seat.", "src": [ "s1", "s4" ] }, "seating": { "value": null, "detail": "Not published for wheelchair users. Air Macau publishes a seating rule only for passengers with visual or hearing impairment travelling alone, who are given a front aisle seat close to a flight attendant.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not readable. Air Macau's General Conditions of Carriage sit inside the single-page app whose content server is geo-blocked from outside Greater China, and the archived Rules page has no baggage-liability section.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "READ THE DATE ON THESE FACTS — THEY ARE SIX YEARS AND EIGHT MONTHS OLD. Every wheelchair rule below except the hotlines and the MEDIF form comes from Air Macau's own pre-2020 'Rules' page, captured by the Internet Archive on 6 December 2019, days before the current site replaced it. Freshness was re-checked on 29 July 2026 and nothing newer is readable: the current site (www.airmacau.com.mo) is a Vue single-page app that pulls every page's text from web.airmacau.com.cn, which answers an Aliyun WAF '405 — your request has been blocked' from outside Greater China; so do web.airmacau.com.mo (403), mp. and amh.airmacau.com.cn, and the .tw / .kr / mainland mirrors serve the identical empty shell. The Internet Archive's crawler has been blocked the same way since March 2024, so no capture of the rule API exists; the only post-2019 capture of the old Rules URL (10 Oct 2025) is the 3.5 KB app shell. BECAUSE OF THAT AGE, four numbers have been deliberately withheld rather than presented as current: the 3-day (72 h) notice, the one-free-wheelchair count, the 300 Wh lithium cap and — read the details — the '1 × 300 Wh or 2 × 160 Wh' allowance. They are quoted inside those details as 2019 information, and a traveller must confirm each with Air Macau. What the 2019 page said, and what is probably still broadly true: one wheelchair (manual or electric) carried free per disabled passenger, hold only — an adult wheelchair may never travel in the cabin; only lithium-ion and dry batteries accepted, so a wet-cell chair is refused; the lithium battery must always be removed, insulated and carried into the cabin, with a UN 38.3 test document. The hardest constraint is a capacity cap of six wheelchair passengers per flight, so book very early. A passenger who cannot walk at all needs a medical certificate and must travel with an able-bodied companion; stretchers are one per flight, economy only, 7 working days' notice. One genuinely live, readable Air Macau document was added this pass: the MEDIF / Special Assistance Request form CS-217/1 (img.airmacau.com.cn), which is where the chair type, battery type and watt-hours are declared and which states in its own words that cabin attendants are not authorised to lift a passenger. A human inside Macau or mainland China should re-read https://www.airmacau.com.mo/index.en.html#/chairPassengerUS and restore the four withheld numbers.", "searched_urls": [ "https://www.airmacau.com.mo/", "https://www.airmacau.com.mo/index.en.html#/chairPassengerUS", "https://www.airmacau.com.mo/#/passengerGuide/specialAssistance", "https://www.airmacau.com.cn/", "https://www.airmacau.com.mo/static/js/app.32160300be3c7332cf8b.js", "https://www.airmacau.com.mo/static/js/manifest.ed6b9b1ce0cc8bb27a03.js", "https://www.airmacau.com.mo/static/js/436.0f65195c2938c08f2f1a.js", "https://web.airmacau.com.cn/airmacau-travel-x/rule/getRuleContentBythreeNodeId?threeNodeId=69", "https://web.airmacau.com.cn/airmacau-travel-x/rule/tree", "https://web.airmacau.com.mo/airmacau-travel-x/rule/getRuleContentBythreeNodeId?threeNodeId=69", "https://mp.airmacau.com.cn/airmacau-travel-x/rule/getRuleContentBythreeNodeId?threeNodeId=69", "https://www.airmacau.com.mo/eng/service/rules.php", "http://web.archive.org/web/20191206123237/http://www.airmacau.com.mo/eng/service/rules.php", "http://web.archive.org/web/20251010094202/http://www.airmacau.com.mo/eng/service/rules.php", "http://web.archive.org/web/20160713020111/http://www.airmacau.com.mo:80/eng/service/rules.php", "http://web.archive.org/web/20160713090511/http://www.airmacau.com.mo:80/eng/service/rules_luggage.php", "https://img.airmacau.com.cn/web1/157441113785704317.pdf", "http://www.airmacau.kr/", "https://m.airmacau.com.mo/", "https://www.airmacau.kr/", "https://www.airmacau.jp/", "https://www.airmacau.com.tw/", "https://www.airmacau.com.mo/index.zh.html", "https://www.airmacau.com.tw/static/js/app.32160300be3c7332cf8b.js", "https://www.airmacau.com.tw/static/js/436.0f65195c2938c08f2f1a.js", "https://web.airmacau.com.mo/airmacau-travel-x/rule/tree", "https://amh.airmacau.com.cn/", "https://mp.airmacau.com.cn/airmacau-travel-x/rule/getRuleContentBythreeNodeId?threeNodeId=69", "https://web.airmacau.com.cn/airmacau-sys/flightRegulations/api?classify=flight_rules&language=en-US", "https://app.airmacau.com.mo/", "https://web.archive.org/cdx/search/cdx?url=airmacau.com.mo/eng/service/rules.php&output=json&limit=-10", "https://web.archive.org/cdx/search/cdx?url=web.airmacau.com.cn/airmacau-travel-x&matchType=prefix&output=json&limit=60", "https://web.archive.org/cdx/search/cdx?url=img.airmacau.com.cn&matchType=domain&output=json&limit=200&filter=mimetype:application/pdf", "https://web.archive.org/web/20251010094202/https://www.airmacau.com.mo/eng/service/rules.php", "https://img.airmacau.com.cn/web1/157441113785704317.pdf" ] } }, { "schema_version": "1.1", "slug": "air-mauritius", "name": "Air Mauritius", "iata_code": "MK", "icao_code": "MAU", "country": "Mauritius", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airmauritius.com/", "sources": [ { "id": "s1", "title": "Reduced mobility", "url": "https://www.airmauritius.com/en/before-you-fly/travel-information/assistance-and-health/reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Medical cases (travel companion rules, mobility-device baggage allowance)", "url": "https://www.airmauritius.com/en/before-you-fly/travel-information/assistance-and-health/medical-cases", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dangerous goods", "url": "https://www.airmauritius.com/en/before-you-fly/baggage/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Checked baggage (Call Centre number, general baggage dimensions)", "url": "https://www.airmauritius.com/en/before-you-fly/baggage/checked-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Assistance and health", "url": "https://www.airmauritius.com/en/before-you-fly/travel-information/assistance-and-health", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact us", "url": "https://www.airmauritius.com/en/help/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Accessibility (website accessibility statement)", "url": "https://www.airmauritius.com/en/legal-regulations-links/accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Customer Support (claim and complaint forms)", "url": "https://www.airmauritius.com/customer-support", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Mauritius — Air Mauritius Call Centre (the channel the reduced-mobility page points to for wheelchair questions)", "number": "+230 207 7575", "hours": null, "region": "MU", "src": [ "s4" ] } ], "email": [ { "label": "24/7 Reservations team — special assistance and wheelchair/mobility-device requests", "address": "reservations_mru@airmauritius.com", "src": [ "s1", "s2" ] }, { "label": "Website accessibility feedback", "address": "admin@airmauritius.com", "src": [ "s7" ] } ], "web_form": [ { "label": "Customer Support — claim/complaint forms (baggage damage, airport, boarding)", "url": "https://www.airmauritius.com/customer-support", "src": [ "s8" ] } ], "relay": [], "policy_pages": [ { "label": "Reduced mobility", "url": "https://www.airmauritius.com/en/before-you-fly/travel-information/assistance-and-health/reduced-mobility", "src": [ "s1" ] }, { "label": "Medical cases (companion rules, extra mobility-device allowance)", "url": "https://www.airmauritius.com/en/before-you-fly/travel-information/assistance-and-health/medical-cases", "src": [ "s2" ] }, { "label": "Dangerous goods (wheelchair battery rules)", "url": "https://www.airmauritius.com/en/before-you-fly/baggage/dangerous-goods", "src": [ "s3" ] } ], "notes": "Air Mauritius routes all special-assistance requests to its 24/7 Reservations team by e-mail; the reduced-mobility page links the words \"Call Centre\" to /en/help/contact-us, which itself publishes no telephone number — the +230 207 7575 Call Centre number above is printed on the checked-baggage and additional-baggage pages. No TTY/relay service and no per-country accessibility numbers are published." }, "policy": { "notice_hours": { "value": 72, "detail": "\"Do let us know of your specific mobility requirements at least 72 hours in advance\"; the same 72-hour deadline is repeated for wheelchair requests, for travelling with your own electric wheelchair, and for medical clearance. Passengers are also asked to arrive at the airport at least 2 hours before departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "E-mail the 24/7 Reservations team at reservations_mru@airmauritius.com with your dates, destination and the assistance you need, at least 72 hours before departure; book the WCHR/WCHS/WCHC code at time of booking", "detail": "\"Send the booking details (dates, destination) and the type of assistance you require to our 24/7 Reservations team by email\" (reservations_mru@airmauritius.com). Codes: WCHR if you cannot walk long distances but can use stairs; WCHS if you cannot use stairs but can walk to your seat; WCHC if entirely immobile.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"We will transport your wheelchair or personal mobility device, whether it's manual or electric, or other assistive devices like canes, crutches, walkers, or mobility scooters as checked luggage at no extra cost.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"Beyond the baggage allowance associated with your airline ticket, you can bring along the following at no extra cost: Two personal mobility devices (collapsible/folding wheelchairs, a pair of crutches, and walking frames). An additional baggage item for your medical equipment, weighing up to 23 kg.\"", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried as checked luggage at no extra cost, alongside canes, crutches, walkers and mobility scooters.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "Air Mauritius transports wheelchairs and personal mobility devices \"as checked luggage\"; a manual chair may be kept \"up to the aircraft opening or boarding gate\" but no in-cabin stowage of a folding chair is offered.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"For manual wheelchairs, in most airports, you can keep it with you up to the aircraft opening or boarding gate, provided there is no direct walkway to the aircraft. You may also have it delivered to you upon exiting the aircraft.\" On a lengthy stopover you can reclaim the chair or Air Mauritius will provide assistance.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for wheelchairs. Air Mauritius only asks passengers to \"specify your wheelchair's type, dimensions, weight, and whether it is foldable\" at the time of booking, and to arrange oversized or heavy devices with the airport authorities in advance.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions published. The 158 cm (L+W+H) figure on the checked-baggage page is the ordinary baggage rule and is not applied to mobility aids.", "src": [ "s4" ], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage space is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Wheelchairs powered by spillable batteries may be accepted provided that they are correctly handled, loaded and secured in an upright position. If the above provisions cannot be met, the spillable battery must be removed from the wheelchair and may only be accepted under the conditions detailed in the current issue of the IATA Dangerous Goods Regulations.\"", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Wheelchairs with \"non-spillable wet batteries, Nickel-Metal Hydride or dry batteries\" are permitted in checked baggage. \"Wheelchairs/mobility aids with gels type batteries do not require the battery to be disconnected provided the battery terminals are insulated to prevent accidental short circuits.\"", "src": [ "s3", "s1" ] }, "lithium_ion": { "value": true, "detail": "\"Wheelchairs or other battery-powered mobility aids with spillable batteries, non-spillable wet batteries, Nickel-Metal Hydride or dry batteries and Lithium batteries\" are listed as items prohibited in hand baggage but permitted in checked baggage.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour limit published for wheelchair batteries. The 100 Wh figure on the dangerous-goods page applies to consumer electronic devices and power banks, not to mobility aids. ICAO/IATA default applies — see global rules.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "No watt-hour limit published for a wheelchair battery removed into the cabin. ICAO/IATA default applies — see global rules.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour limit published for a spare wheelchair battery. The 100 Wh cap Air Mauritius publishes is for spare batteries and power banks for consumer electronics, not mobility aids.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "No spare-battery allowance published for mobility aids. The \"no more than one spare lithium or lithium-ion cells or batteries\" rule on the dangerous-goods page is explicitly for consumer electronic devices and is not applied to wheelchairs.", "src": [ "s3" ] }, "removal_required": { "value": false, "detail": "The battery normally stays with the chair: \"the battery must be disconnected, the battery terminals insulated ... and the battery securely attached to the wheelchair or mobility aid\", with removal listed only as the alternative (\"the batteries being removed by user if possible\") and as the fallback where a spillable battery cannot be secured upright.", "src": [ "s1", "s3" ] }, "terminals": { "value": true, "detail": "\"All battery-powered wheelchairs or other battery-powered mobility devices with batteries must be secured in an upright position. The battery must be disconnected, the battery terminals insulated to prevent accidental short circuits and the battery securely attached to the wheelchair or mobility aid.\" Gel-type batteries need not be disconnected if the terminals are insulated.", "src": [ "s1", "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded. Air Mauritius only asks passengers to declare the chair's type, dimensions, weight and whether it folds when booking. (A MEDIF is separately required of WCHC passengers, but that is a fitness-to-fly form, not a battery document.)", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "The dangerous-goods page bans personal mobility devices such as hoverboards and self-balancing wheels but adds: \"to avoid inconveniencing passengers with reduced mobility, powered mobility aids such as wheel chairs are allowed\". Electric chairs must be checked in. Air Mauritius warns that without at least 72 hours' notice \"there is a risk that we have to decline the transportation if your wheelchair's battery type does not allow for safe transport\".", "src": [ "s3", "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for powered wheelchairs; \"if your device is oversized or heavy, we strongly recommend to make prior arrangements with the relevant airport authorities.\"", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions published.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "\"If you are traveling with an electric wheelchair, please note that you will need to check it in as baggage. You will not be able to reclaim it during a long stopover or upon exiting the aircraft. You will have to collect your electric wheelchair at the baggage delivery point.\" NOTE: the On Arrival tab of the same page states more loosely that mobility devices \"will be safely delivered to you at the gate or at the baggage delivery point, as per local airport procedures\" — the page contradicts itself; the electric-specific text is the stricter one.", "src": [ "s1" ] }, "notes": "Electric wheelchairs must be requested at least 72 hours ahead; Air Mauritius states it may decline carriage if the battery type does not allow safe transport. Oversized or heavy devices should be arranged in advance with the airport authorities." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"On our A350-900 and A330-900 aircraft, we have installed on-board wheelchairs\" — aisle chairs are fitted on those two types only, and cabin crew help set them up. Nothing is published for the rest of the fleet. If you cannot use the on-board wheelchair because of your disability, Air Mauritius asks you to say so when booking.", "src": [ "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"Most of our aircraft washrooms are fully accessible to passengers using wheelchairs on board.\" Air Mauritius does not say which aircraft are the exceptions.", "src": [ "s1" ] }, "transfer_assistance": { "value": false, "detail": "\"It is important to note that while we offer extensive assistance, we do not provide help with eating, drinking, administering medication, or being lifted. For these specific needs, we recommend traveling with a companion.\" A companion is mandatory where \"the passenger has a motor-based disability, such as paraplegia or quadriplegia, that hinders their ability to participate in an evacuation and requires assistance on board\", and WCHC passengers must travel with a companion plus a signed MEDIF.", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "\"Many of our seats feature foldable armrests to facilitate seating.\" Seats may be selected at booking but are not guaranteed — Air Mauritius reserves the right to change seating for operational, safety, security or medical reasons, refunding any seat fee. Bulkhead and emergency-exit seats are not available to passengers using a POC/CPAP.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. The Conditions of Carriage cite the Warsaw/Montreal Convention regimes generally but Air Mauritius states no wheelchair-specific liability rule or waiver; damage claims go through the Customer Support form.", "src": [ "s8" ] }, "aircraft_hold_note": "On-board (aisle) wheelchairs are installed only on the A350-900 and A330-900; no aisle chair is described for the rest of the fleet. Oversized or heavy mobility devices should be arranged in advance with the relevant airport authorities." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Mauritius publishes a genuinely detailed reduced-mobility page, but three things a power-chair user must weigh. (1) Crew explicitly do not lift passengers and do not help with eating, drinking or medication; a companion is mandatory for paraplegia/quadriplegia that hinders evacuation, and for WCHC passengers (who also need a MEDIF signed by the airline doctor). (2) An electric chair is checked as baggage and, unlike a manual chair, cannot be reclaimed at the aircraft door or during a stopover — you collect it at the baggage belt. The 'On Arrival' text on the same page contradicts this by promising delivery \"at the gate or at the baggage delivery point\". (3) No watt-hour limit for wheelchair batteries is published anywhere; the 100 Wh / one-spare figures on the dangerous-goods page are explicitly for consumer electronics and power banks and have deliberately NOT been imported here. Air Mauritius warns it may decline an electric chair if the battery type does not permit safe transport, so give the full 72 hours' notice. On-board aisle chairs exist on the A350-900 and A330-900 only.", "searched_urls": [ "https://www.airmauritius.com/", "https://www.airmauritius.com/en/before-you-fly/travel-information/assistance-and-health", "https://www.airmauritius.com/en/before-you-fly/travel-information/assistance-and-health/reduced-mobility", "https://www.airmauritius.com/en/before-you-fly/travel-information/assistance-and-health/medical-cases", "https://www.airmauritius.com/en/before-you-fly/baggage/dangerous-goods", "https://www.airmauritius.com/en/before-you-fly/baggage/checked-baggage", "https://www.airmauritius.com/en/before-you-fly/baggage/additional-baggage", "https://www.airmauritius.com/en/before-you-fly/baggage/special-baggage", "https://www.airmauritius.com/en/help", "https://www.airmauritius.com/en/help/contact-us", "https://www.airmauritius.com/en/help/faq", "https://www.airmauritius.com/en-mu/help/contact-us", "https://www.airmauritius.com/en-gb/help/contact-us", "https://www.airmauritius.com/customer-support", "https://www.airmauritius.com/en/legal-regulations-links/accessibility", "https://www.airmauritius.com/en/legal-regulations-links/conditions-of-carriage" ] } }, { "schema_version": "1.1", "slug": "air-montenegro", "name": "Air Montenegro", "iata_code": "4O", "icao_code": "MNE", "country": "Montenegro", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://airmontenegro.com/", "sources": [ { "id": "s1", "title": "Special Requirements — Passengers with Disabilities, passengers with their own wheelchairs, battery-powered mobility aids", "url": "https://airmontenegro.com/en/special-requirements/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — dangerous goods and prohibited items, electronic devices", "url": "https://airmontenegro.com/en/baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Transport conditions for the acceptance of Dangerous Goods (PDF, document status July 2013, republished January 2026)", "url": "https://cdn.airmontenegro.com/public/media/library/2026/01/20260117_131117_air_montenegro_transport_conditions_for_the_acceptance_o_oCt81gz.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contract of Carriage — liability limitations", "url": "https://airmontenegro.com/en/contract-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Important Contacts", "url": "https://airmontenegro.com/en/important-contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "General Conditions of Carriage — Article 7.2 Special Assistance", "url": "https://airmontenegro.com/en/general-conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Montenegro (domestic short code) 1828 — Contact Center", "number": "1828", "hours": "Mon–Fri 08:00–16:00", "region": "ME", "src": [ "s5" ] }, { "label": "International — Contact Center", "number": "+382 20 690 390", "hours": "Mon–Fri 08:00–16:00", "region": "ME", "src": [ "s5" ] } ], "email": [ { "label": "Contact Center — special-assistance requests and wheelchair battery specifications (wet and lithium batteries)", "address": "contact.center@airmontenegro.com", "src": [ "s1", "s5" ] }, { "label": "Ground Operations — mandatory pre-notification of dangerous goods needing operator approval, including battery-powered mobility aids, at least 48 h before departure", "address": "ground.ops@airmontenegro.com", "src": [ "s3" ] }, { "label": "MEDIF medical clearance — send the completed form plus a signed Indemnity Form here for Air Montenegro's company doctor to assess (to.me is Air Montenegro's own 'To Montenegro' mail domain)", "address": "medif@to.me", "src": [ "s1" ] }, { "label": "Baggage damage / delay claims (Lost and Found) — to.me is Air Montenegro's own 'To Montenegro' mail domain", "address": "lostfound@to.me", "src": [ "s2" ] }, { "label": "Complaints", "address": "claims@airmontenegro.com", "src": [ "s5" ] } ], "web_form": [ { "label": "Complaint form", "url": "https://airmontenegro.com/en/complaint-form/", "src": [ "s5" ] } ], "relay": [ { "label": "WhatsApp support", "detail": "Send a message to +382 67 601 828", "src": [ "s5" ] }, { "label": "Viber support", "detail": "Start a chat by scanning the QR code on the Important Contacts page, or via the Viber link published there", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Special Requirements — passengers with disabilities and their own wheelchairs", "url": "https://airmontenegro.com/en/special-requirements/", "src": [ "s1" ] }, { "label": "Baggage — dangerous goods and prohibited items", "url": "https://airmontenegro.com/en/baggage/", "src": [ "s2" ] }, { "label": "Transport conditions for the acceptance of Dangerous Goods (PDF — the wheelchair battery table)", "url": "https://cdn.airmontenegro.com/public/media/library/2026/01/20260117_131117_air_montenegro_transport_conditions_for_the_acceptance_o_oCt81gz.pdf", "src": [ "s3" ] } ], "notes": "There is no dedicated disability desk. Assistance requests, and the manufacturer's battery specification for a wet- or lithium-battery wheelchair, go to the general Contact Center (contact.center@airmontenegro.com, Mon–Fri 08:00–16:00). The dangerous-goods pre-notification address ground.ops@airmontenegro.com is buried in the DG PDF and is the address that actually gates a battery-powered aid — use both." }, "policy": { "notice_hours": { "value": 48, "detail": "48 h is the strictest published deadline. Dangerous goods requiring operator approval — which includes battery-powered mobility aids — 'have to be pre-notified at ground.ops@airmontenegro.com for further clarification at least 48 hours prior to departure'. A MEDIF, where one is needed, must be completed and sent to medif@to.me 'no later than 48 hours before the planned trip'. Assistance itself must be declared when the ticket is issued.", "src": [ "s3", "s1" ] }, "how_to_request": { "value": "Declare the passenger category when the ticket is issued; email contact.center@airmontenegro.com, and pre-notify a battery-powered aid to ground.ops@airmontenegro.com at least 48 h before departure", "detail": "'Persons with disabilities … are obliged to emphasize which category of passengers they belong to when purchasing a ticket.' Wet- or lithium-battery chairs: 'the passenger is obliged to submit the manufacturer's specification … to email contact.center@airmontenegro.com for inspection to determine if the specified wheelchair type can be accepted on the flight.' Conditions of Carriage 7.2.2: acceptance is 'subject to prior arrangement with us', but once accepted a passenger 'shall not subsequently be refused carriage on the basis of such disability'.", "src": [ "s1", "s3", "s6" ] }, "fee_charged": { "value": false, "detail": "'Wheelchairs are transported as checked baggage, free of charge, if the passenger moves using the aid.' Crutches and walking canes may also be taken into the cabin in addition to hand baggage at no charge.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Air Montenegro says wheelchairs travel free as checked baggage but gives no number of mobility aids carried per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "'Wheelchairs are transported as checked baggage, free of charge, if the passenger moves using the aid.' Standard manual chairs are named as one of the accepted types; check-in staff verify the aid before acceptance.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Air Montenegro lists crutches among the items you may bring into the cabin in addition to your one piece of hand baggage, but says nothing about stowing a folding manual wheelchair in the cabin; wheelchairs are described only as checked baggage.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Air Montenegro does not say whether a checked wheelchair is returned at the aircraft door or at baggage claim.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. Air Montenegro's 32 kg ceiling ('Baggage weighing more than 32 kg will not be accepted') and its 120 x 101 x 71 cm / 32 kg figures are, respectively, the ordinary checked-baggage limit and the animal-carrier limit — neither is a wheelchair rule.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Air Montenegro gives no maximum wheelchair dimensions and no hold-door figures. (The 120 x 101 x 71 cm on the Special Requirements page is the maximum size of an animal carrier in the hold, not a wheelchair limit — do not use it.)", "src": [], "basis": null }, "notes": "'Air Montenegro is unable to provide transport for passengers requiring a stretcher.' WCHR and WCHS passengers generally need no escort unless a doctor decides otherwise; a WCHC passenger 'must have an escort qualified to accompany such a passenger for the entire journey'. There is also a cap on the number of passengers with disabilities per flight.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage provision is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Air Montenegro's dangerous-goods table says 'Mobility aids powered by spillable (wet) batteries may only be transported as cargo. NOTE: this is an operator's variation to the IATA Dangerous Goods Regulation' — i.e. not as your accompanied mobility aid. The Special Requirements page is softer: a wet-battery chair's manufacturer specification must be emailed to contact.center@airmontenegro.com 'for inspection to determine if the specified wheelchair type can be accepted on the flight'. Get the answer in writing before booking.", "src": [ "s3", "s1" ] }, "non_spillable": { "value": true, "detail": "Accepted in checked baggage with pre-notification: 'The battery shall be securely attached to the wheelchair or mobility device' and 'The battery terminals are protected from short circuits, e.g. by being enclosed within a battery container.' Check-in staff 'will check if batteries are disconnected, poles isolated, and batteries firmly attached to the wheelchair.'", "src": [ "s3", "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Case-by-case: 'If wheelchairs are powered by wet or lithium batteries, the passenger is obliged to submit the manufacturer's specification for them to email contact.center@airmontenegro.com for inspection to determine if the specified wheelchair type can be accepted on the flight.' Air Montenegro's dangerous-goods table has no row for lithium-battery mobility aids at all.", "src": [ "s1", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. Air Montenegro's dangerous-goods table has rows only for wheelchairs with spillable and with non-spillable batteries; there is no lithium-wheelchair row and no watt-hour figure for a wheelchair anywhere on the site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids. The 100 Wh and 160 Wh figures in Air Montenegro's dangerous-goods table are for consumer electronic devices and their spare batteries, not for wheelchairs.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The 'no more than 2 spare batteries … in carry-on baggage', 100–160 Wh rule in the dangerous-goods table is the consumer-electronics provision and must not be read as a wheelchair spare-battery allowance.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids — Air Montenegro's two-spare rule applies to spare lithium batteries for consumer electronic devices.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Only where the design calls for it: 'if applicable, batteries are removed, protected, and transported according to specifications for this battery type'. A non-spillable battery may stay securely attached to the chair with its terminals protected.", "src": [ "s1", "s3" ] }, "terminals": { "value": true, "detail": "'Battery poles are protected and electrical circuits are isolated', and at check-in 'services at reception will check if batteries are disconnected, poles isolated, and batteries firmly attached to the wheelchair.' The DG table repeats that terminals must be protected from short circuits, e.g. by being enclosed within a battery container.", "src": [ "s1", "s3" ] }, "documentation": { "value": true, "detail": "For wet- or lithium-battery chairs, 'the passenger is obliged to submit the manufacturer's specification for them to email contact.center@airmontenegro.com for inspection'. Battery-powered aids must also be pre-notified to ground.ops@airmontenegro.com at least 48 h before departure.", "src": [ "s1", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only if 'the battery is of a permitted type; battery poles are protected and electrical circuits are isolated; batteries are loaded in a way that prevents movement or damage to other cargo; if applicable, batteries are removed, protected, and transported according to specifications for this battery type; the captain is informed about the location of the mobility aid and/or batteries.' Wet- and lithium-battery chairs also need the manufacturer's specification reviewed case by case, and pre-notification to ground.ops@airmontenegro.com 48 h ahead.", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit specific to a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no dimension limit specific to a powered wheelchair, and no hold-door figures for the fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "The captain must be told where the mobility aid and/or its batteries are loaded. Air Montenegro's dangerous-goods PDF is internally dated 'Status: July 2013' even though it was re-uploaded to the site in January 2026 — treat its detail as needing confirmation." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Air Montenegro does not say whether an on-board aisle wheelchair is carried on its fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible lavatory is mentioned for any Air Montenegro aircraft.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Depends on category. WCHC passengers — those who 'need a wheelchair from/to the plane and need help entering or exiting the plane, as well as moving around the passenger cabin' — 'must have an escort qualified to accompany such a passenger for the entire journey'. WCHR and WCHS passengers generally need no escort 'unless a doctor decides otherwise'.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published — Air Montenegro states no movable-armrest, bulkhead or adjacent-companion seating rule for passengers with disabilities.", "src": [] } }, "damage_liability": { "value": "1,519 SDR per passenger (approx. EUR 1,789) for destruction, loss, damage or delay of baggage", "detail": "'The Carrier's liability for destruction, loss, damage or delay of baggage is limited to 1,519 SDRs per passenger (approximately EUR 1,789).' A higher limit is available only by special declaration of value with an additional payment. Damage must be reported immediately and at the latest within 7 days of receiving the baggage; delay claims within 21 days. No mobility-aid-specific liability rule is published.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Montenegro publishes a clear assistance policy and a genuine wheelchair-battery section, but no watt-hour numbers for mobility aids at all — its 100/160 Wh figures belong to the consumer-electronics rows of the dangerous-goods table and must not be applied to a chair. Four things to plan around. (1) A wet-battery chair is the sharpest conflict on the site: the dangerous-goods document says 'Mobility aids powered by spillable (wet) batteries may only be transported as cargo' as an operator variation to the IATA DGR, while the Special Requirements page says a wet- or lithium-battery chair's manufacturer specification will be reviewed 'to determine if the specified wheelchair type can be accepted on the flight'. Get a written answer before booking. (2) Battery-powered aids must be pre-notified to ground.ops@airmontenegro.com at least 48 h before departure — that address appears only inside the DG PDF, not on the accessibility page. (3) Air Montenegro cannot carry stretcher passengers at all, and there is an unquantified cap on the number of disabled passengers per flight. (4) The dangerous-goods PDF is internally dated 'Status: July 2013' although it was re-uploaded to the CDN in January 2026 — a human should ask whether it reflects current IATA DGR editions. One trap for the dataset: the 120 x 101 x 71 cm / 32 kg figures on the Special Requirements page are the maximum size of a pet carrier in the hold, not a wheelchair limit. Codeshare warning: several Air Montenegro services are operated by other carriers, and the airline states repeatedly that its own special-service arrangements apply only where Air Montenegro is the operating carrier.", "searched_urls": [ "https://airmontenegro.com/en/special-requirements/", "https://airmontenegro.com/en/baggage/", "https://airmontenegro.com/en/important-contacts/", "https://airmontenegro.com/en/contract-of-carriage/", "https://cdn.airmontenegro.com/public/media/library/2026/01/20260117_131117_air_montenegro_transport_conditions_for_the_acceptance_o_oCt81gz.pdf", "https://airmontenegro.com/en/general-conditions-of-carriage/", "https://airmontenegro.com/en/before-flight/", "https://airmontenegro.com/en/complaint-form/" ] } }, { "schema_version": "1.1", "slug": "air-new-zealand", "name": "Air New Zealand", "iata_code": "NZ", "icao_code": "ANZ", "country": "New Zealand", "region": "Asia Pacific", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airnewzealand.com/", "sources": [ { "id": "s1", "title": "Wheelchairs and lifting devices (Wheelchair and mobility assistance)", "url": "https://www.airnewzealand.com/en-nz/travel-info/accessibility-and-assistance/accessible-travel/flying-with-wheelchairs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessibility and assistance", "url": "https://www.airnewzealand.com/en-nz/travel-info/accessibility-and-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Accessible travel hub", "url": "https://www.airnewzealand.com/en-nz/travel-info/accessibility-and-assistance/accessible-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Help and contact — contact details", "url": "https://www.airnewzealand.com/en-nz/help-and-contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage — Special baggage: Wheelchairs/assistive devices", "url": "https://www.airnewzealand.com/en-nz/travel-info/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Conditions of Carriage", "url": "https://www.airnewzealand.com/en-nz/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "New Zealand — Sales and Reservations (freephone within NZ); no separate accessibility line is published", "number": "0800 737 000", "hours": "Air NZ says its customer care team is available 24/7 via chat", "region": "NZ", "src": [ "s4" ] }, { "label": "New Zealand / international — Sales and Reservations (toll)", "number": "+64 9 357 3000", "region": "NZ", "src": [ "s4" ] }, { "label": "Australia — Air New Zealand reservations", "number": "0800 132 476", "region": "AU", "src": [ "s4" ] }, { "label": "United States — Air New Zealand reservations", "number": "1800 262 1234", "region": "US", "src": [ "s4" ] }, { "label": "Canada — Air New Zealand reservations", "number": "1866 351 9528", "region": "CA", "src": [ "s4" ] }, { "label": "United Kingdom — Air New Zealand reservations", "number": "0800 028 4149", "region": "GB", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Live chat with Oscar / customer care (can confirm special assistance requests; human team available 24/7)", "url": "https://www.airnewzealand.co.nz/feedback/live-chat", "src": [ "s4" ] } ], "relay": [ { "label": "WhatsApp", "detail": "Message Air New Zealand on WhatsApp: +64 27 309 5750 (published as api.whatsapp.com/send/?phone=64273095750). Facebook Messenger is also offered.", "src": [ "s4" ] }, { "label": "USA — US DOT disability hotline numbers published by Air New Zealand", "detail": "Air NZ's US DOT section directs travellers to the Toll-Free Hotline for Air Travelers with Disabilities 1-800-778-4838 (voice) / 1-800-455-9880 (TTY) and the Aviation Consumer Protection Division 202-366-2220 (voice) / 202-366-0511 (TTY). These are US DOT numbers, not Air New Zealand's own relay service.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Wheelchairs and lifting devices — size limits, battery rules, Eagle 2", "url": "https://www.airnewzealand.com/en-nz/travel-info/accessibility-and-assistance/accessible-travel/flying-with-wheelchairs", "src": [ "s1" ] }, { "label": "Accessible travel hub", "url": "https://www.airnewzealand.com/en-nz/travel-info/accessibility-and-assistance/accessible-travel", "src": [ "s3" ] }, { "label": "Accessibility and assistance (including travel to/from the USA and the CRO)", "url": "https://www.airnewzealand.com/en-nz/travel-info/accessibility-and-assistance", "src": [ "s2" ] } ], "notes": "Air New Zealand publishes no dedicated disability/accessibility telephone line — the accessibility pages route you to the general Customer Care team, live chat or the booking flow. A Complaints Resolution Official is available at the airport or in the Contact Centre for flights to and from the USA." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline in hours is published for carrying a wheelchair. Air NZ says to book \"as early as possible\", add a wheelchair Special Service Request at booking, and — for battery-powered chairs — \"check with Air New Zealand before booking, as you will need a confirmation as to whether your wheelchair can be carried\". The only published hour figure is 72 hours' notice for the Eagle 2 lifting device at Sydney, Melbourne and Perth.", "src": [] }, "how_to_request": { "value": "Add a wheelchair Special Service Request (SSR) when booking online or in the Air NZ app; contact Customer Care (chat, WhatsApp or phone) if your need is not covered by the online options", "detail": "\"You can request assistance when you book online or through the Air NZ app by adding a Special Service Request (SSR). If the assistance you require is not covered online, please contact our team.\" The codes are WCHR, WCHS and five WCHC variants; choosing one removes online seat selection because seating is pre-arranged instead.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Your personal wheelchair and one other chair, such as a shower or sports chair, will be carried in the cargo compartment at no extra charge. Excess baggage charges may apply for additional equipment carried.\" The Conditions of Carriage add: \"If you are dependent on a wheelchair or mobility aid, we can carry it in the hold or in the cabin when you travel with us, usually at no extra charge.\" There is also no charge for the pre-arranged accessible seat allocation.", "src": [ "s1", "s5", "s6" ] }, "devices_per_passenger": { "value": 2, "detail": "\"Your personal wheelchair and one other chair, such as a shower or sports chair, will be carried in the cargo compartment at no extra charge.\" Excess baggage charges may apply for additional equipment. A disassembled sports wheelchair that breaks down into two or three pieces counts as one piece in the baggage calculation.", "src": [ "s1", "s5" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried in the cargo hold free of charge. You may check the chair in and use an airport wheelchair, or stay in your own chair to the aircraft door, where the chair (tagged at check-in) is taken to the hold. Air NZ asks you to attach written user instructions saying how to fold the seat back, disconnect the battery, release the gears and remove the controller.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "No in-cabin wheelchair stowage rules or dimensions are published on the accessibility pages, which describe hold carriage only. The Conditions of Carriage state more generally: \"If you are dependent on a wheelchair or mobility aid, we can carry it in the hold or in the cabin when you travel with us, usually at no extra charge.\"", "src": [] }, "gate_delivery": { "value": true, "detail": "\"If an air bridge is available, you may stay in your own wheelchair until you reach the aircraft door\", where the chair is taken to the aircraft hold. \"On arrival, our staff can meet you with an airport wheelchair, or your own chair if requested.\"", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a wheelchair itself. The only weight figure given is for the transfer equipment: \"The [Eagle 2] device is certified to carry passengers up to 200kg.\"", "src": [] }, "max_dimensions": { "height_cm": 82, "width_cm": 60, "length_cm": 100, "detail": "Smallest figures from Air NZ's stated maximum wheelchair sizes by aircraft: the Q300 is the lowest at 82 cm (32\") high and the ATR72 the narrowest and shortest at 60 cm (24\") wide x 100 cm (40\") long. Full table: A320/A321 97 x 79 x 131 cm (38 x 31 x 52\"); ATR72 100 x 60 x 100 cm (40 x 24 x 40\"), maximum non-collapsible headrest height 140 cm (55\"); Q300 82 x 75 x 120 cm (32 x 30 x 47\"). No maximum size applies on the 777-300, 777-367 or 787-9.", "src": [ "s1" ], "basis": "max_device" }, "notes": "\"Because many wheelchairs are uniquely designed for your personal requirements, it is helpful to attach written user instructions so our team can pack, stow, and reassemble your wheelchair as carefully and quickly as possible\" — how to fold the seat back, disconnect the battery, release the gears so the wheels spin freely and remove the controller or joystick. Check in at least 60 minutes before departure and allow an extra 30 minutes on top; do not use an airport kiosk.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted only with prior confirmation: \"as many battery-operated wheelchairs are not completely collapsible, they cannot always be accommodated on certain smaller aircraft types ... you will need a confirmation as to whether your wheelchair can be carried.\" A spillable battery \"must be disconnected, the terminals protected from short circuit and the chair/mobility aid stowed in an upright position. If this cannot be achieved, the battery must be removed from the wheelchair/aid and carried in approved packaging.\"", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "\"Safety regulations require that the terminals on non-spillable batteries are protected against short circuit and the battery is securely attached to the wheelchair or mobility aid.\" Acceptance is not automatic: the same accordion opens \"as many battery-operated wheelchairs are not completely collapsible, they cannot always be accommodated on certain smaller aircraft types… you will need a confirmation as to whether your wheelchair can be carried.\"", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium and lithium-ion powered wheelchairs are carried subject to a published watt-hour ceiling, removal of removable batteries into the cabin, terminal insulation and clear Wh / lithium-content marking — but only after Air NZ confirms: \"as many battery-operated wheelchairs are not completely collapsible, they cannot always be accommodated on certain smaller aircraft types… you will need a confirmation as to whether your wheelchair can be carried.\"", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"The battery must not exceed 300Wh. For Wheelchairs or mobility aids requiring two batteries for operation, each battery must not exceed 160Wh.\" A battery that is not removable must be securely attached with terminals protected, and \"passengers must be able to explain to airport staff how the wheelchair or mobility aid can be fully deactivated\".", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "The same 300 Wh ceiling (160 Wh each where two batteries are required for operation) applies to the removed battery, which must be carried in the aircraft cabin, protected from damage and from short circuit by insulating the terminals.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Spare batteries must be carried in the aircraft cabin. A maximum of one spare battery (maximum 300Wh) or two spares (maximum 160Wh each) may be carried.\"", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: \"A maximum of one spare battery (maximum 300Wh) or two spares (maximum 160Wh each) may be carried\" — so two only if each is 160 Wh or less. Spares must travel in the aircraft cabin.", "src": [ "s1" ] }, "removal_required": { "value": true, "detail": "\"Before checking in a wheelchair or mobility aid, any batteries designed to be removed must be removed and carried in the aircraft cabin.\" Batteries that are not removable may stay in the chair if securely attached with terminals protected from short circuit.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Batteries \"must be protected from damage and from short circuit by insulating the terminals\"; non-removable batteries \"must be securely attached and the terminals protected from short circuit\", and you must be able to explain how the aid is fully deactivated. Spillable batteries must be disconnected and the chair stowed upright.", "src": [ "s1" ] }, "documentation": { "value": "The Watt-hour (Wh) or lithium content (g) must be marked on every installed and spare battery — unmarked or unclear batteries are refused carriage", "detail": "\"Please ensure that you have the Watt-hour (Wh) or Lithium content (g) for all the installed and spare batteries that you are planning to bring. Lithium batteries with no or unclear marking of Watt-hour (Wh) or Lithium Content (LC) will be refused carriage.\" Air NZ also asks you to attach written user instructions to the chair.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but prior confirmation is required: \"as many battery-operated wheelchairs are not completely collapsible, they cannot always be accommodated on certain smaller aircraft types. Please use the aircraft reference details below or check with Air New Zealand before booking, as you will need a confirmation as to whether your wheelchair can be carried.\" The chair must also be immobilised so it cannot be operated unintentionally in the hold.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a powered wheelchair; Air NZ publishes maximum sizes by aircraft type instead.", "src": [] }, "max_dimensions": { "height_cm": 82, "width_cm": 60, "length_cm": 100, "detail": "The same stated maximum wheelchair sizes apply to powered chairs: A320/A321 97 x 79 x 131 cm, ATR72 100 x 60 x 100 cm, Q300 82 x 75 x 120 cm. The binding figures across the fleet are 82 cm high (Q300) and 60 cm wide / 100 cm long (ATR72). \"There's no maximum size limitation for carriage of a wheelchair or mobility device on our 777-300, 777-367 or 787-9 aircraft provided it's the person's prime source of mobility, and requirements for the carriage of lithium batteries aren't exceeded.\"", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": true, "detail": "Where an air bridge is available you may stay in your own chair to the aircraft door, and on arrival staff can meet you with your own chair if requested. Air NZ publishes no separate return rule for powered chairs.", "src": [ "s1" ] }, "notes": "The Eagle 2 lifting device is available on domestic and international jet services from Auckland, Wellington, Christchurch and Dunedin; for Sydney, Melbourne and Perth Air NZ needs at least 72 hours' notice to arrange access through its ground handlers. It cannot be used in the Business Premier cabin, is not suitable for the smaller regional aircraft, is certified to 200 kg, and is ground-based only — it is not stowed on board for use during the flight." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"All Air New Zealand international Boeing 777 and international Airbus A320 aircraft have an onboard aisle chair... Because of limited space, onboard aisle chairs are not available inflight on Air New Zealand domestic flights.\" Boarding aisle chairs are available at airports for arrivals and departures; \"on short domestic sectors, you will need to remain in your seat for the duration of the flight\".", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "No accessible-lavatory specification is published. Air NZ states only that the onboard aisle chair on international 777 and A320 aircraft \"can also be used to access the toilet during the flight\"; there is no inflight aisle chair on domestic services.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Staff can transfer you using a slide board and slide sheet, or the Eagle 2 lifting device within New Zealand, and can perform a lower body lift. Aircraft exclusion: \"there is currently no lifting device available for the regional aircraft (ATR72, Q300). A support person will be required to lift you into and out of the aircraft seat on boarding and disembarking these aircraft.\" Crew cannot assist with eating, medication or toileting — a safety assistant aged 16 or over is then required.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "Seating is pre-arranged from the SSR: \"If you require a wheelchair to your seat (WCHC option), seating will be prearranged in a seat that enables transfer into / out of the seat... There is no charge for this seat allocation and we will seat your travelling companions / safety assistant if applicable in a seat next to / adjacent to your seat.\" A torso harness is fitted on all aircraft, but \"due to FAA regulations, passengers who require a torso harness for support cannot be seated in Business Premier because the harness interferes with the in-seat airbag\".", "src": [ "s1" ] } }, "damage_liability": { "value": "Limited to the cap set by the international regulations (Montreal Convention); no mobility-aid-specific full-value rule is published", "detail": "The Conditions of Carriage state \"our liability to you is limited\" for delayed, lost or damaged baggage, that \"if you make a claim for Damage with us, you will need proof of the Damage\", and that where damage is due solely to Air NZ's negligence \"we are liable for Damages up to the liability limit set by International Regulations\". An excess value declaration can be arranged in writing before travel. The right to claim ends two years from the date of travel.", "src": [ "s6" ] }, "aircraft_hold_note": "Air NZ publishes stated maximum wheelchair/mobility-device sizes rather than hold apertures: A320/A321 — height 97 cm (38\") x width 79 cm (31\") x length 131 cm (52\"); ATR72 — 100 cm (40\") x 60 cm (24\") x 100 cm (40\"), with a maximum non-collapsible headrest height of 140 cm (55\") for large mobility aids; Q300 — 82 cm (32\") x 75 cm (30\") x 120 cm (47\"). \"Please note that ATR72 and Q300 aircraft may be interchanged at short notice for operational reasons.\" There is no maximum size limitation on the 777-300, 777-367 and 787-9 provided the chair is the person's prime source of mobility and the lithium battery requirements are not exceeded." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air New Zealand's accessibility content sits on a recently rebuilt site (airnewzealand.co.nz redirects to airnewzealand.com/en-nz) and the substance is inside JavaScript accordions that render only from the page's embedded Next.js payload — the plain page text shows headings only, so the figures here were read out of that payload. The policy is unusually specific: an explicit stated maximum wheelchair size per aircraft type (binding cases are the ATR72 at 60 cm wide and the Q300 at 82 cm high), no size limit at all on the 777-300/777-367/787-9, a 300 Wh lithium ceiling (160 Wh each where two batteries are needed to operate the chair), compulsory removal of removable batteries into the cabin, and outright refusal of any lithium battery whose Wh or lithium-content marking is missing or unclear. Two real gaps for a wheelchair user: there is no inflight aisle chair on domestic services (only international 777 and A320), and there is no lifting device at all on the regional ATR72 and Q300, where a support person must perform the lift — and those two types \"may be interchanged at short notice for operational reasons\". The Eagle 2 lift is based at Auckland, Wellington, Christchurch and Dunedin, needs 72 hours' notice at Sydney, Melbourne and Perth, cannot be used in Business Premier, and is certified to 200 kg. No dedicated disability phone line is published anywhere on the site.", "searched_urls": [ "https://www.airnewzealand.co.nz/", "https://www.airnewzealand.com/en-nz", "https://www.airnewzealand.co.nz/special-assistance", "https://www.airnewzealand.com/en-nz/travel-info/accessibility-and-assistance", "https://www.airnewzealand.com/en-nz/travel-info/accessibility-and-assistance/accessible-travel", "https://www.airnewzealand.com/en-nz/travel-info/accessibility-and-assistance/accessible-travel/flying-with-wheelchairs", "https://www.airnewzealand.com/en-nz/help-and-contact", "https://www.airnewzealand.com/en-nz/travel-info/baggage", "https://www.airnewzealand.com/en-nz/conditions-of-carriage", "https://www.airnewzealand.com/en-nz/legal-terms-and-conditions", "https://www.airnewzealand.com/en-nz/travel-info/baggage/damaged-baggage (404)", "https://www.airnewzealand.com/en-nz/damaged-delayed-lost-baggage (404)" ] } }, { "schema_version": "1.1", "slug": "air-niugini", "name": "Air Niugini", "iata_code": "PX", "icao_code": "ANG", "country": "Papua New Guinea", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airniugini.com.pg/", "sources": [ { "id": "s1", "title": "Wheelchair Assistance", "url": "https://www.airniugini.com.pg/travel-information/special-needs-and-assistance/wheelchair-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Assistance", "url": "https://www.airniugini.com.pg/travel-information/special-needs-and-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Frequently Asked Questions — Special Assistance and Requests", "url": "https://www.airniugini.com.pg/help/frequently-asked-questions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage Allowance — Additional Free Baggage Allowances (Mobility Aids)", "url": "https://www.airniugini.com.pg/travel-information/baggage/baggage-allowance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Restricted and Prohibited Items", "url": "https://www.airniugini.com.pg/travel-information/baggage/restricted-and-prohibited/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact Us", "url": "https://www.airniugini.com.pg/about-us/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Seating Preferences", "url": "https://www.airniugini.com.pg/travel-information/seating-preferences/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Papua New Guinea — Special Handling team (special assistance)", "number": "+675 327 3614", "hours": null, "region": "PG", "src": [ "s3" ] }, { "label": "Papua New Guinea — Sales & Reservations (toll free) 180 3444", "number": "180 3444", "hours": "24/7 customer support stated", "region": "PG", "src": [ "s6" ] }, { "label": "Papua New Guinea — Commercial Service Centre", "number": "+675 327 3444", "hours": null, "region": "PG", "src": [ "s6" ] }, { "label": "Australia — Air Niugini sales (toll free)", "number": "+61 1300 361 380", "hours": null, "region": "AU", "src": [ "s6" ] } ], "email": [ { "label": "Special Handling team (special assistance requests)", "address": "special.handling@airniugini.com.pg", "src": [ "s3" ] }, { "label": "Commercial Service Centre (general reservations)", "address": "csc@airniugini.com.pg", "src": [ "s6" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Wheelchair Assistance", "url": "https://www.airniugini.com.pg/travel-information/special-needs-and-assistance/wheelchair-assistance/", "src": [ "s1" ] }, { "label": "Special Assistance overview", "url": "https://www.airniugini.com.pg/travel-information/special-needs-and-assistance/", "src": [ "s2" ] }, { "label": "Baggage Allowance — free mobility-aid allowance", "url": "https://www.airniugini.com.pg/travel-information/baggage/baggage-allowance/", "src": [ "s4" ] } ], "notes": "No dedicated disability phone line per country and no TTY/relay service is published. The Special Handling team (+675 327 3614 / special.handling@airniugini.com.pg) is the only direct accessibility channel Air Niugini publishes, and it appears only in the FAQ, not on the Wheelchair Assistance page." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline for wheelchair assistance is published. Air Niugini says to request the service when booking your flight or to contact customer service / the Special Handling team. (Separately, medical-clearance cases require the passenger's doctor to liaise with the airline doctor 'a week or 3 days in advance or no less than 24hrs (minimum) before the departure time'.)", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Request when booking, or contact the Special Handling team on +675 327 3614 / special.handling@airniugini.com.pg", "detail": "\"Request this service when booking your flight or contact our customer service team for personalized support.\" The FAQ adds that requests for assistance during boarding, in-flight or disembarking go to the Special Handling team on (+675) 327 3614 or special.handling@airniugini.com.pg.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "Mobility aids appear under \"Additional Free Baggage Allowances\": \"A fully collapsible wheelchair and/or a pair of crutches if the passenger is dependent on them, applicable for both domestic and international travel.\" No charge is stated for carrying them.", "src": [ "s4" ] }, "devices_per_passenger": { "value": null, "detail": "No count published. The free mobility-aid allowance is worded as \"a fully collapsible wheelchair and/or a pair of crutches if the passenger is dependent on them\", which does not clearly state a maximum number of devices.", "src": [ "s4" ] }, "manual": { "allowed": { "value": true, "detail": "A fully collapsible wheelchair is carried under the free \"Mobility Aids\" allowance on both domestic and international flights, and Air Niugini offers wheelchair assistance from arrival at the airport through boarding and arrival.", "src": [ "s4", "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Air Niugini does not say whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Air Niugini describes staff assistance with boarding, deplaning and airport navigation but does not say whether a checked wheelchair is returned at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The additional-free-allowance table carries the note \"No single item should exceed 32kg in weight for handling purposes\", but that note sits with the sports-equipment entry and is not stated to apply to wheelchairs.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions published.", "src": [], "basis": null }, "notes": "The free mobility-aid allowance is limited on its face to \"a fully collapsible wheelchair\"; Air Niugini publishes nothing about rigid-frame manual chairs.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Air Niugini publishes no wheelchair battery rules of any kind.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Air Niugini publishes no wheelchair battery rules of any kind.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. The general restricted-items page says only \"Lithium batteries (under 100 watt-hours) must be carried in your hand luggage. Larger batteries may require prior approval\" — a general baggage rule, not a mobility-aid rule.", "src": [ "s5" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no wheelchair watt-hour limit appears anywhere on the site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no wheelchair watt-hour limit appears anywhere on the site.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no wheelchair spare-battery limit appears anywhere on the site.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. (The general restricted-items page mentions lithium batteries under 100 Wh in hand luggage, but gives no count and is not wheelchair-specific.)", "src": [ "s5" ] }, "removal_required": { "value": null, "detail": "Not published — Air Niugini says nothing about removing a wheelchair battery.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Air Niugini's restricted-and-prohibited page carries only a general \"lithium batteries (under 100 watt-hours) must be carried in your hand luggage\" rule and sets no terminal-insulation or immobilisation requirement for a mobility aid.", "src": [] }, "documentation": { "value": null, "detail": "Not published for mobility aids. The restricted-items page says only that medical and mobility devices such as oxygen tanks and CPAP machines \"may require advance approval. Contact Air Niugini for specific guidelines.\"", "src": [ "s5" ] } }, "allowed": { "value": null, "detail": "Not published. Nothing on Air Niugini's site mentions powered wheelchairs, mobility scooters or their batteries; the free mobility-aid allowance covers only \"a fully collapsible wheelchair and/or a pair of crutches\". A traveller with a power chair must ask the Special Handling team.", "src": [ "s4", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Air Niugini's only battery statement is the general one on the restricted-items page: lithium batteries under 100 Wh must travel in hand luggage and larger batteries may require prior approval. Do not read that as a wheelchair-battery limit — the airline does not apply it to mobility aids in print." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no on-board (aisle) wheelchair is mentioned.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "FAQ, \"Meet and Assist\": \"In such cases where passenger needs assistance to board aircraft, disembark, cannot speak fluent English or any form of physical disabilities, Air Niugini provides this service. Customer Service staff will meet and assist the passenger at check-in, during boarding and at disembarkation.\"", "src": [ "s3" ] }, "seating": { "value": "Pre-seating on request via the Special Handling team; exit rows barred to passengers with reduced mobility", "detail": "FAQ: \"Pre-seating – Your booking agent can assist with a special seating request… The Special handling team can also assist in pre-seating you to your preference\" (specific seats may carry a charge). The seating page states that \"Travelers with reduced mobility or requiring assistance\" may not occupy exit-row seats, and asks passengers with mobility accommodations to advise Air Niugini at booking.", "src": [ "s3", "s7" ] } }, "damage_liability": { "value": null, "detail": "Not published — Air Niugini states nothing specific about liability for damage to mobility aids.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Niugini's site is reachable and has a Special Assistance section, but the Wheelchair Assistance page is a single marketing paragraph: it promises airport assistance and says to request it at booking, and that is all. There is NO published policy on powered wheelchairs, wheelchair batteries, watt-hour limits, gate delivery, on-board aisle chairs or damage liability. The only concrete facts are (a) a fully collapsible wheelchair and/or a pair of crutches are carried free as an additional baggage allowance, domestic and international, and (b) the Special Handling desk (+675 327 3614 / special.handling@airniugini.com.pg), which is buried in the FAQ rather than on the accessibility pages. A power-chair user should treat carriage as unconfirmed until the Special Handling desk agrees it in writing. The /travel-information/baggage/special-items/ page returned an empty body and the site sitemap page is broken (an unrendered shortcode).", "searched_urls": [ "https://www.airniugini.com.pg/", "https://www.airniugini.com.pg/travel-information/special-needs-and-assistance/", "https://www.airniugini.com.pg/travel-information/special-needs-and-assistance/wheelchair-assistance/", "https://www.airniugini.com.pg/travel-information/baggage/", "https://www.airniugini.com.pg/travel-information/baggage/baggage-allowance/", "https://www.airniugini.com.pg/travel-information/baggage/restricted-and-prohibited/", "https://www.airniugini.com.pg/travel-information/baggage/special-items/", "https://www.airniugini.com.pg/travel-information/baggage/baggage-awareness-notice/", "https://www.airniugini.com.pg/travel-information/what-to-pack/", "https://www.airniugini.com.pg/travel-information/before-you-fly/what-to-pack/", "https://www.airniugini.com.pg/travel-information/seating-preferences/", "https://www.airniugini.com.pg/travel-information/at-the-airport/airport-services/", "https://www.airniugini.com.pg/conditions-of-carriage/", "https://www.airniugini.com.pg/sitemap/", "https://www.airniugini.com.pg/about-us/contact-us/", "https://www.airniugini.com.pg/contact-us/", "https://www.airniugini.com.pg/help/customer-support/", "https://www.airniugini.com.pg/help/frequently-asked-questions/" ] } }, { "schema_version": "1.1", "slug": "air-nostrum", "name": "Air Nostrum", "iata_code": "YW", "icao_code": "ANE", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airnostrum.es/", "sources": [ { "id": "s1", "title": "Servicios de valor añadido — Sillas de ruedas (Added-value services — Wheelchairs)", "url": "https://www.airnostrum.es/es/iberiaregional/serviciosanadidos/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Servicio al cliente (Customer service)", "url": "https://www.airnostrum.es/es/iberiaregional/servicio-al-cliente/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Compromiso de servicio (Airline Passenger Service Commitment)", "url": "https://www.airnostrum.es/es/iberiaregional/compromiso-de-servicio/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contactar (Contact)", "url": "https://www.airnostrum.es/es/contacto/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Información práctica (Practical information — baggage, fleet, electronic devices)", "url": "https://www.airnostrum.es/es/iberiaregional/informacionpractica/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Franquicia con Iberia (Iberia franchise agreement)", "url": "https://www.airnostrum.es/es/iberiaregional/franquiciaiberia/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain — Serviberia (Iberia) flight information & reservations, the number Air Nostrum publishes for customers", "number": "900 111 500", "hours": null, "region": "ES", "src": [ "s2" ] }, { "label": "Spain — Air Nostrum head office, Quart de Poblet (Valencia)", "number": "+34 96 196 02 00", "hours": null, "region": "ES", "src": [ "s4" ] } ], "email": [ { "label": "General enquiries — Air Nostrum's webmaster mailbox on its corporate domain angs.aero (Air Nostrum L.A.M. S.A.); mail is forwarded to the relevant department, it is not an assistance desk", "address": "amares@angs.aero", "src": [ "s4" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Sillas de ruedas (Wheelchairs) — Servicios de valor añadido", "url": "https://www.airnostrum.es/es/iberiaregional/serviciosanadidos/", "src": [ "s1" ] }, { "label": "Compromiso de servicio (service commitment, includes PRM assistance)", "url": "https://www.airnostrum.es/es/iberiaregional/compromiso-de-servicio/", "src": [ "s3" ] } ], "notes": "Air Nostrum publishes no accessibility desk, special-assistance email, assistance-request form or TTY/relay of its own. Its own customer-service page routes all passenger enquiries to Iberia's Serviberia line (900 111 500) and iberia.com, and its wheelchair page says to contact Iberia when travelling with a battery-powered chair." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline is published on Air Nostrum's own site. For a battery-powered chair it only says \"se recomienda ponerse en contacto con Iberia\" (contacting Iberia is recommended).", "src": [ "s1" ] }, "how_to_request": { "value": "Book and arrange assistance through Iberia — Serviberia 900 111 500 / iberia.com; Air Nostrum recommends contacting Iberia when carrying a battery-powered wheelchair", "detail": "Air Nostrum's customer-service page: for schedules, fares, reservations or tickets in Spain, contact Serviberia (900 111 500); from other countries use the passenger guide on iberia.com. The wheelchair section adds: \"Cuando se transporte una silla de ruedas de estas características, se recomienda ponerse en contacto con Iberia.\"", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Las sillas de ruedas accionadas mecánicamente tendrán la consideración de artículos o accesorios personales del pasajero y por tanto no estarán sujetas a cargos de exceso de equipaje, siempre que sea indispensable la utilización de la misma\" — powered wheelchairs count as personal items and are not subject to excess-baggage charges where the passenger needs them.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Air Nostrum states no number of mobility devices carried free.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published as such. Air Nostrum's only wheelchair section is headed \"sillas de ruedas accionadas mecánicamente\" and every condition under it concerns dry or wet batteries, so it reads as a powered-chair rule; the site says nothing explicit about hand-propelled manual chairs.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Air Nostrum states that mechanically-driven wheelchairs are \"sólo… aceptadas al vuelo en bodega\" (accepted only in the hold) and says nothing about stowing a folding manual chair in the cabin of its CRJ1000 / ATR 72-600 aircraft.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. Air Nostrum does advertise a free \"Delivery at Aircraft\" service, but that is explicitly for CABIN BAGGAGE handed over at the aircraft door and returned planeside — it is not a wheelchair gate-delivery commitment.", "src": [ "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. (The 23 kg / 32 kg maximum on the practical-information page is the ordinary checked-baggage rule and is not applied to wheelchairs in print.)", "src": [ "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions published. (The 158 cm total is the ordinary checked-baggage limit, not a wheelchair limit.)", "src": [], "basis": null }, "notes": "Air Nostrum's wheelchair text is written around battery-powered chairs; a traveller with a manual chair will find nothing addressed to them on airnostrum.es.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "\"Ruedas accionadas por baterías húmedas\": a chair with a spillable battery may be checked provided it can be loaded, stowed, secured and unloaded always upright, the battery is disconnected and fastened to the chair and its terminals insulated. If that is not possible the battery must be removed and packed in leak-proof, electrolyte-resistant packaging, protected against short circuit and violent movement, upright and surrounded by absorbent material.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "\"Ruedas accionadas por baterías secas\": chairs with non-spillable (antiderramables) batteries may be carried as checked baggage provided the battery is disconnected, its terminals are insulated against short circuits and the battery is properly secured to the wheelchair.", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published. Air Nostrum's wheelchair section covers only dry (non-spillable) and wet (spillable) batteries — there is no mention of lithium-ion wheelchair batteries anywhere on airnostrum.es.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; Air Nostrum states no watt-hour figure for wheelchair batteries.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Air Nostrum states no watt-hour figure for wheelchair batteries.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; Air Nostrum states no watt-hour figure for spare wheelchair batteries.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. (The practical-information page limits power banks to 2 per passenger, but that is a general portable-electronics rule and is not applied to wheelchair batteries.)", "src": [ "s5" ] }, "removal_required": { "value": "conditional", "detail": "Only for spillable (wet) batteries where the chair cannot be loaded, stowed, secured and unloaded upright: \"Si no se cumplen estos requisitos, el acumulador debe separarse de la silla\" — then the battery is removed and packed separately and the chair travels as checked baggage. For dry batteries the battery stays fastened to the chair, disconnected.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "For both battery types the accumulator must be disconnected (\"desconectado\"), its terminals insulated to prevent short circuits (\"sus bornes estén aislados para evitar posibles cortocircuitos\") and the battery securely fastened to the wheelchair.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published — Air Nostrum names no battery spec sheet, MSDS, label or form.", "src": [] } }, "allowed": { "value": true, "detail": "\"Con objeto de evitar posibles daños a la aeronave y para la total seguridad en vuelo, las sillas de ruedas accionadas mecánicamente sólo serán aceptadas al vuelo en bodega, siempre y cuando se cumplan los siguientes requisitos\" — powered chairs are accepted, but only in the hold and only if the battery conditions below are met.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Air Nostrum gives no hold-door or hold-compartment dimensions for its CRJ1000 and ATR 72-600 regional fleet, which is the binding constraint on a large power chair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs; the free \"Delivery at Aircraft\" planeside service Air Nostrum advertises applies to cabin baggage, not mobility aids.", "src": [ "s5" ] }, "notes": "Powered chairs are hold-only. Air Nostrum's stated reason is protecting the aircraft: \"con objeto de evitar posibles daños a la aeronave y para la total seguridad en vuelo\"." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no on-board (aisle) wheelchair is mentioned for the CRJ1000 / ATR 72-600 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published in operational terms. Air Nostrum states only that under the voluntary Airline Passenger Service Commitment it undertakes to \"dar asistencia a pasajeros con movilidad reducida o con necesidades especiales\" and to attend to \"las necesidades de personas con movilidad reducida\"; no procedure, staffing or transfer method is described.", "src": [ "s3" ] }, "seating": { "value": null, "detail": "Not published. The practical-information page describes seat pitch (up to 79 cm) and width (up to 50 cm) as comfort figures; nothing is said about movable armrests or bulkhead/accessible seating.", "src": [ "s5" ] } }, "damage_liability": { "value": null, "detail": "Not published — Air Nostrum states nothing about liability for damage to mobility aids.", "src": [] }, "aircraft_hold_note": "Air Nostrum's own fleet description covers CRJ1000 and ATR 72-600 regional aircraft; no hold-door aperture or hold-compartment dimensions are published, so a large power chair's fit is unverifiable from the airline's site." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Air Nostrum has operated as Iberia Regional under a franchise agreement with the Iberia Group since May 1997; its flights are marketed and sold by Iberia and it directs all passenger information, reservations and PRM enquiries to Serviberia / iberia.com. Its own site (airnostrum.es) is a corporate site, but it does carry one genuine self-published wheelchair policy under \"Servicios de valor añadido\": powered chairs hold-only, dry/wet battery conditions, and free carriage as a personal item. Crucially it says NOTHING about lithium-ion wheelchair batteries — the text predates modern lithium chairs and covers only dry and wet accumulators — and nothing about notice periods, on-board aisle chairs, gate delivery or hold dimensions for the CRJ1000/ATR 72-600 fleet. Per the sourcing rules, Iberia's much fuller accessibility policy has NOT been copied into this record; Air Nostrum links to it (iberia.com/es/accesibilidad/vuelo-con-accesibilidad/) but does not state that \"the Iberia policy applies\" in terms. The site's English tree exists but the English added-services page does not carry the wheelchair section, so the Spanish page is the source. The menu carries a oneworld logo (via the Iberia franchise); Air Nostrum is not recorded here as a full alliance member.", "searched_urls": [ "https://www.airnostrum.es/", "https://www.airnostrum.es/es/index.html", "https://www.airnostrum.es/es/iberiaregional/serviciosanadidos/", "https://www.airnostrum.es/es/iberiaregional/informacionpractica/", "https://www.airnostrum.es/es/iberiaregional/compromiso-de-servicio/", "https://www.airnostrum.es/es/iberiaregional/compromisodeservicio/", "https://www.airnostrum.es/es/iberiaregional/derechosdelpasajero/", "https://www.airnostrum.es/es/iberiaregional/servicio-al-cliente/", "https://www.airnostrum.es/es/iberiaregional/franquiciaiberia/", "https://www.airnostrum.es/es/iberiaregional/franquiciaconiberia/", "https://www.airnostrum.es/es/contacto/", "https://www.airnostrum.es/contactar/", "https://www.airnostrum.es/es/mapaweb/", "https://www.airnostrum.es/en/iberiaregional/serviciosanadidos/" ] } }, { "schema_version": "1.1", "slug": "air-peace", "name": "Air Peace", "iata_code": "P4", "icao_code": "APK", "country": "Nigeria", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://flyairpeace.com/", "sources": [ { "id": "s1", "title": "Terms and Conditions (Conditions of Carriage) — Passenger with wheelchair or assistive device or needing special assistance", "url": "https://flyairpeace.com/terms-and-conditions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Assistance", "url": "https://flyairpeace.com/special-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQs", "url": "https://flyairpeace.com/faqs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Help and Contact", "url": "https://flyairpeace.com/help-and-contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage policy", "url": "https://flyairpeace.com/baggage-policy/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Prohibited Articles List", "url": "https://flyairpeace.com/prohibited-articles-list/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Nigeria — Customer Care", "number": "+234 201 343 8133", "hours": "Monday to Sunday, 24/7", "region": "NG", "src": [ "s4" ] }, { "label": "United Kingdom — Customer Care line", "number": "+44 20 3769 3665", "hours": "Monday to Sunday, 24/7", "region": "GB", "src": [ "s4" ] }, { "label": "Nigeria — call centre vanity number 0700FLYAIRPEACE, transcribed exactly as Air Peace prints it (+234-700-359-24773223). The full letter-to-digit spelling is longer than a dialable Nigerian number, so use the Customer Care line +234-201-343-8133 instead", "number": "+234 700 359 24773223", "hours": "Monday to Sunday, 24/7", "region": "NG", "src": [ "s4" ] }, { "label": "United Kingdom — GSA partner APG", "number": "+44 844 482 1676", "hours": null, "region": "GB", "src": [ "s4" ] } ], "email": [ { "label": "Customer care — requests, enquiries and complaints (route special-assistance requests here)", "address": "callcenter@flyairpeace.com", "src": [ "s4" ] }, { "label": "Head office (Ikeja, Lagos)", "address": "info@flyairpeace.com", "src": [ "s4" ] }, { "label": "United Kingdom — APG, the GSA partner Air Peace names for the UK (a third-party agent's mailbox, not an Air Peace one)", "address": "airpeace@apg-ga.co.uk", "src": [ "s4" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Conditions of Carriage — wheelchair and assistive device clauses", "url": "https://flyairpeace.com/terms-and-conditions/", "src": [ "s1" ] }, { "label": "Special Assistance", "url": "https://flyairpeace.com/special-assistance/", "src": [ "s2" ] } ], "notes": "Air Peace publishes no dedicated disability desk, special-assistance email address, assistance-request form or TTY/relay service. The 24/7 customer-care numbers and callcenter@flyairpeace.com above are the general channels the airline itself points to from the Special Assistance page. Air Peace also warns that only contact details published on its own site should be trusted, after fraudulent Google ads used its name." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If you travel with a battery-powered wheelchair or other mobility aid… Please provide us with at least 48 hours advance notice of your requirement and advise us of the dimensions and weight, and the type of battery used for your equipment. Also, be sure to check in at the airport at least one hour ahead of scheduled check-in time.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Arrange with Air Peace at the time of booking (prior arrangement required), and give at least 48 hours' notice for a battery-powered aid — call the 24/7 customer care line or email callcenter@flyairpeace.com", "detail": "The Conditions of Carriage require prior arrangement for ill or incapacitated passengers and say size/weight restrictions \"should [be] discuss[ed] with Air Peace at the time of booking\". The Special Assistance page tells passengers to \"contact us to speak with a customer service representative\"; the customer-care line and callcenter@flyairpeace.com are the published channels.", "src": [ "s1", "s2", "s4" ] }, "fee_charged": { "value": null, "detail": "Not published for a checked mobility aid, and the silence is expensive. Air Peace says only that 'medical equipment and up to two assistive devices which are approved for transportation in cabin do not count towards the number of carry-on baggage' — a carry-on exemption. Its checked allowance is 2 pieces (23 kg Economy, 32 kg Business) with a flat USD 100 per additional bag domestically and USD 100–220 internationally, and nothing says a checked wheelchair rides outside that allowance.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"Medical equipment and up to two assistive devices which are approved for transportation in cabin do not count towards the number of carry-on baggage a passenger is allowed free of charge.\" This is a cabin allowance; Air Peace publishes no free-carriage count for checked wheelchairs.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Air Peace accepts motorized and non-motorized wheelchairs and assistive devices for transport. However, there are some restrictions on size and weight that you should discuss with Air Peace at the time of booking.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Air Peace's own wording is self-contradictory and cannot be relied on. Clause (c): 'Air Peace provides storage for one passenger's collapsible, manual wheelchair in the aircraft cargo hold on many Air Peace aircrafts on a first-come first-served basis, if you request for pre-boarding assistance at the departure gate. Wheelchairs or assistive devices that are too large or heavy to be accommodated in the aircraft cabin will be carried in the hold.' One sentence puts the folding chair in the hold, the next implies a cabin option; no stowage location, dimension or approval route is given.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published as door return. Clause (c) says pre-boarding assistance may be requested at the departure gate so that a collapsible manual chair is stored in the hold 'on a first-come first-served basis'; clause (d) sends non-collapsible, electric chairs and power scooters to the main check-in counter. Neither says where the chair is given back.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair figure published — Air Peace says only that there are 'some restrictions on size and weight that you should discuss with Air Peace at the time of booking'. Its general rule is absolute, though: 'Each bag must not be heavier than 32kg / 70lbs in all cabins', with 2 checked pieces of 23 kg in Economy and 32 kg in Business.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimensions published; Air Peace requires the chair's dimensions and weight to be advised 48 h in advance and reserves undefined size/weight restrictions.", "src": [], "basis": null }, "notes": "\"Canes/crutches must be stowed under your seat prior to take-off and landing. The cane or crutches must lie flat on the floor and should not block emergency exits or protrude into the aisle.\"", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Air Peace states no acceptance rule for spillable (wet) wheelchair batteries. Its 'items unacceptable as baggage' clause bans 'corrosives' generically by reference to the ICAO Technical Instructions and IATA DGR, with no wheelchair exemption written either way.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published. No gel / AGM / sealed lead-acid / dry-cell rule appears anywhere; Air Peace's only battery-related instruction is to declare the battery type 48 hours before travel.", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published. Nothing on flyairpeace.com says whether a lithium-ion powered wheelchair is accepted — despite the conditions of carriage requiring the passenger to declare 'the type of battery used for your equipment' 48 hours ahead, and despite Air Peace operating to London Heathrow and Gatwick. There is no dangerous-goods or restricted-items page beyond a security-screening Prohibited Articles List, which contains no battery entry.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Air Peace states no watt-hour limit for any battery, anywhere: its Prohibited Articles List contains no battery entry at all, and its baggage policy names 'spare lithium batteries' only in a list of items it will not compensate if packed in checked baggage. There is no dangerous-goods page on flyairpeace.com.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Air Peace states no watt-hour limit for any battery, anywhere: its Prohibited Articles List contains no battery entry at all, and its baggage policy names 'spare lithium batteries' only in a list of items it will not compensate if packed in checked baggage. There is no dangerous-goods page on flyairpeace.com.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Air Peace states no watt-hour limit for any battery, anywhere: its Prohibited Articles List contains no battery entry at all, and its baggage policy names 'spare lithium batteries' only in a list of items it will not compensate if packed in checked baggage. There is no dangerous-goods page on flyairpeace.com.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. 'Spare lithium batteries' appear on Air Peace's site only inside a liability-exclusion list of electronic devices that must not go in checked baggage; no count, watt-hour cap or cabin allowance is stated, for a wheelchair or anything else.", "src": [ "s5" ] }, "removal_required": { "value": null, "detail": "Not published. Air Peace never says whether a wheelchair battery must be removed and carried in the cabin — only that 'certain safeguards must be taken before you travel' and that arriving an hour early lets staff ensure the equipment is 'transported in accordance with all dangerous goods handling requirements'.", "src": [] }, "terminals": { "value": null, "detail": "Not published. No terminal-insulation, disconnection or immobilisation requirement is stated. Air Peace says only that 'certain safeguards must be taken before you travel' without naming one.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "At least 48 hours before travel the passenger must \"advise us of the dimensions and weight, and the type of battery used for your equipment\". No specific document (spec sheet, MSDS or manufacturer label) is named.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "\"Non-collapsible wheelchairs, electric wheelchairs, and power scooters are accepted as checked baggage… checked at the main check-in counter.\" But carriage of \"ill persons, incapacitated persons…\" is \"subject to prior arrangement with us\", undisclosed size and weight restrictions must be discussed at booking and again at check-in, and 48 h notice with dimensions, weight and battery type is required.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No figure published; the size and weight restrictions are deliberately undisclosed and 'should [be] discuss[ed] with Air Peace at the time of booking'. Note the general ceiling: 'Each bag must not be heavier than 32kg / 70lbs in all cabins' — Air Peace never says whether a powered chair is exempt from it.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimensions published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. 'Non-collapsible wheelchairs, electric wheelchairs, and power scooters are accepted as checked baggage. These items can be checked at the main check-in counter' — no aircraft-door or jet-bridge return is promised.", "src": [ "s1" ] }, "notes": "Powered chairs go as checked baggage from the main check-in counter, and passengers are told to arrive one hour before the normal check-in time \"so that we can ensure that your equipment is transported in accordance with all dangerous goods handling requirements\"." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. No on-board or aisle wheelchair is mentioned in the conditions of carriage, the FAQ, the Special Assistance page or the baggage policy. The FAQ's 'wheelchair assistance is provided by the airline' is not qualified in any way.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. No aircraft type is described as having an accessible lavatory, and Air Peace publishes no on-board accessibility information of any kind.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published in operational terms. The FAQ's entire answer is 'Do you provide assistance for elderly or disabled passengers? Yes', and 'Do you provide wheelchair assistance? Yes. Wheelchair assistance is provided by the airline.' No statement describes boarding, transfer or lifting, and the Special Assistance page's mobility accordion is still CMS placeholder text.", "src": [ "s3" ] }, "seating": { "value": null, "detail": "No accessible-seating rule is published — nothing on movable armrests or bulkhead seats. The conditions of carriage cut the other way: 'We will do our best to honour seating requests. Nevertheless, we reserve the right to assign or re-assign seats even after boarding for operational or safety reasons and you agree to accept any allocated seat in the same class of your ticket.'", "src": [] } }, "damage_liability": { "value": "Limited to the maximum under the Nigerian Civil Aviation Act / NCARs (or Montreal/Warsaw where applicable) unless a higher value is declared and a supplementary fee paid", "detail": "'Our liability in the case of damage to checked baggage shall be limited to maximum value provided by the Nigerian Civil Aviation Act or the NCARs unless you have made a special declaration of higher value at check-in and paid a supplementary fee'; Warsaw/Montreal limits apply where those conventions govern. No figure is published. Air Peace also disclaims 'damage to wheels, feet, extending handles', normal wear and tear, and 'damage to prams, strollers, folding wagons when carried as checked baggage'. Damage must be reported in writing before leaving the arrival terminal.", "src": [ "s5" ] }, "aircraft_hold_note": "Air Peace publishes no hold-door aperture, hold-compartment volume or maximum wheelchair size, and says its size and weight restrictions must be settled case by case at booking. The only hard published figure is the general one: no checked bag heavier than 32 kg / 70 lb in any cabin. Clause (c) also warns that hold storage for a collapsible manual chair is available 'on many Air Peace aircrafts on a first-come first-served basis' — not on all of them, and not guaranteed." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The real mobility-aid policy is buried in the Conditions of Carriage (Terms & Conditions), not on the accessibility page: the public \"Special Assistance\" page is UNFINISHED — three of its four accordions still contain the CMS placeholder text \"I am item content. Click edit button to change this text. Lorem ipsum dolor sit amet…\", including the one headed \"Help with Mobility & Aids\". Key gaps: Air Peace publishes NO battery rules at all — no watt-hour limits, no spillable/non-spillable/lithium acceptance, no removal or terminal-insulation requirement — despite requiring the passenger to declare the battery type 48 h in advance, and despite operating long-haul to London Heathrow/Gatwick. Its size and weight limits are deliberately undisclosed (\"some restrictions… that you should discuss with Air Peace\"), so a large power chair's acceptance is decided case by case. Clause (c) is internally contradictory (cabin-storage wording pointing at the cargo hold), and clauses (e)/(g) and (f)/(h) are duplicated verbatim. Deepening pass (2026-07-29): the WordPress REST index (/wp-json/wp/v2/pages) was enumerated to prove there is no untried accessibility, mobility-aid or dangerous-goods page — flyairpeace.com has no dangerous-goods page at all, and the Prohibited Articles List is a security-screening list with no battery entry. The Special Assistance page was re-read through the REST API and is STILL unfinished: three of its four accordions, including 'Help with Mobility & Aids', contain the CMS placeholder 'I am item content. Click edit button to change this text. Lorem ipsum…'. Two additions a wheelchair user must know. (1) Air Peace's baggage policy expressly excludes from compensation 'damage to wheels, feet, extending handles', normal wear and tear, and 'damage to prams, strollers, folding wagons when carried as checked baggage' — the exact failure modes of a chair in a hold — on top of a liability limit it never quantifies. (2) Its general rule 'each bag must not be heavier than 32kg / 70lbs in all cabins' is published without any wheelchair exemption, so a heavy power chair's acceptance is entirely a case-by-case conversation with the airline.", "searched_urls": [ "https://flyairpeace.com/airport-charges/", "https://flyairpeace.com/baggage-policy/", "https://flyairpeace.com/baggage-services/", "https://flyairpeace.com/baggage-services/baggage-issues/", "https://flyairpeace.com/destinations/international-routes/london-united-kingdom/", "https://flyairpeace.com/faqs/", "https://flyairpeace.com/help-and-contact/", "https://flyairpeace.com/lost-property/", "https://flyairpeace.com/prohibited-articles-list/", "https://flyairpeace.com/prohibited-articles/", "https://flyairpeace.com/sitemap-air-peace/", "https://flyairpeace.com/special-assistance/", "https://flyairpeace.com/terms-and-conditions/", "https://flyairpeace.com/travel-advisory/", "https://flyairpeace.com/wp-json/wp/v2/pages?slug=baggage-policy", "https://flyairpeace.com/wp-json/wp/v2/pages?slug=faqs", "https://flyairpeace.com/wp-json/wp/v2/pages?slug=prohibited-articles-list", "https://flyairpeace.com/wp-json/wp/v2/pages?slug=special-assistance", "https://flyairpeace.com/wp-json/wp/v2/pages?slug=terms-and-conditions", "https://flyairpeace.com/wp-sitemap-posts-page-1.xml", "https://flyairpeace.com/wp-sitemap.xml", "https://www.flyairpeace.com/" ] } }, { "schema_version": "1.1", "slug": "air-premia", "name": "Air Premia", "iata_code": "YP", "icao_code": "APZ", "country": "Korea, Republic of", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airpremia.com/", "sources": [ { "id": "s1", "title": "Special Assistance — Disability Assistance (Passengers Requiring Wheelchairs)", "url": "https://www.airpremia.com/a/en/support/need/help", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted items — Lithium Batteries / Electric Wheelchair table", "url": "https://www.airpremia.com/a/en/support/baggage/prohibition", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "운송 제한 물품 — 의료장비 및 보행 보조도구 (Restricted items, Korean — medical equipment and walking aids)", "url": "https://www.airpremia.com/a/ko/support/baggage/prohibition", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "수하물 지연/파손 (Delayed / damaged baggage, Korean)", "url": "https://www.airpremia.com/a/ko/support/baggage/lost-carry", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Korea — Air Premia Reservation Center (assistance requests and mandatory powered-wheelchair approval)", "number": "1800-2626", "hours": "Weekdays 07:00–18:00, weekends 09:00–18:00 (KST)", "region": "KR", "src": [ "s1", "s2" ] } ], "email": [ { "label": "Customer support (email enquiry, from the site footer)", "address": "support@airpremia.com", "src": [ "s1" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Disability Assistance (wheelchair services)", "url": "https://www.airpremia.com/a/en/support/need/help", "src": [ "s1" ] }, { "label": "Restricted items — Electric Wheelchair battery table", "url": "https://www.airpremia.com/a/en/support/baggage/prohibition", "src": [ "s2" ] } ], "notes": "Air Premia publishes a single reservation-centre number (1800-2626) for all special assistance; there is no separate disability desk, no assistance-request web form and no TTY/text-relay service. No US Complaints Resolution Official (CRO) page or US toll-free disability number was found on airpremia.com even though Air Premia serves LAX, SFO, EWR, HNL and IAD." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please request service through the reservation center at least 48 hours before the departure time.\" \"If you do not make a reservation 48 hours prior to departure, assistance may be delayed.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Call the Air Premia Reservation Center (1800-2626) at least 48 hours before departure; powered wheelchairs additionally need prior airline approval from the same number", "detail": "Assistance is requested through the reservation centre at least 48 h ahead. For an electric wheelchair, \"Prior airline approval is required. Please contact the Air Premia Reservation Center at 1800-2626\", and \"For electric wheelchairs, please contact Air Premia, as battery removal and other precautions may be necessary.\"", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Passengers can transport their own wheelchairs and assistive devices free of charge.\" Airport loan chairs are also free: \"Wheelchairs are available for free for passengers with mobility difficulties at both departure and arrival airports\" (some airports may restrict rentals).", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "No count published — Air Premia says \"their own wheelchairs and assistive devices\" are carried free but does not state a maximum number of devices.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Passengers may bring their own wheelchair and assistive devices free of charge and use the chair up to the boarding gate; a free loan wheelchair is available at departure and arrival airports.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published as a wheelchair rule. Air Premia's restricted-items list groups wheelchairs with canes, crutches and strollers among medical equipment and walking aids marked \"carry-on O / checked O\", but that is the Korean security-screening classification; no in-cabin stowage space or folding-chair rule is published.", "src": [ "s3" ] }, "gate_delivery": { "value": "conditional", "detail": "\"Passengers using their own wheelchairs can use them until the boarding gate, and the wheelchair can be checked in at the departure gate and used from the boarding gate at the destination (Please note that boarding gate check-in and delivery may be restricted depending on airport conditions).\"", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. (The 32 kg / 292 cm limit on Air Premia's site applies to \"special baggage\" — sports equipment and large musical instruments — and is not stated to apply to wheelchairs.)", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Spillable wet batteries appear in the Electric Wheelchair table with battery capacity \"No restrictions\"; \"For wet batteries, information on whether they are spillable or non-spillable is required\", removability \"must be checked\", and detached or spare batteries may go as checked baggage after short-circuit prevention. The table adds: \"Prior airline approval is required. Please contact the Air Premia Reservation Center at 1800-2626.\"", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Dry batteries and non-spillable wet batteries are listed in the Electric Wheelchair table with battery capacity \"No restrictions\", \"Must check if battery is removable\", and detached or spare batteries \"can be transported as checked baggage after taking short-circuit prevention measures\" — but the same table states: \"Prior airline approval is required. Please contact the Air Premia Reservation Center at 1800-2626.\"", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "The Electric Wheelchair table footnote states: \"Prior airline approval is required. Please contact the Air Premia Reservation Center at 1800-2626.\" Lithium row: \"Up to 300 Wh for a single battery-powered device\", \"Up to 160 Wh per battery for devices using two batteries\", \"(No limit for non-removable built-in batteries)\"; one spare ≤300 Wh or two ≤160 Wh; \"Must confirm battery capacity and removability\"; detached lithium batteries only in carry-on after short-circuit prevention.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "The Electric Wheelchair table states \"(No limit for non-removable built-in batteries)\" alongside the 300 Wh / 160 Wh caps that apply to removable drive batteries. Prior airline approval is still required.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Battery Capacity: Up to 300 Wh for a single battery-powered device; up to 160 Wh per battery for devices using two batteries.\" \"Detached lithium batteries are only allowed in carry-on baggage\", after short-circuit prevention measures.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Spare Battery Allowance: One battery not exceeding 300 Wh or two batteries not exceeding 160 Wh each are allowed.\" Spares travel in carry-on baggage after short-circuit prevention.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: \"One battery not exceeding 300 Wh or two batteries not exceeding 160 Wh each are allowed\" — i.e. one 300 Wh spare, or two spares of up to 160 Wh each. Spares must be carried in the cabin.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair: Air Premia says removability \"must be checked\"/\"must confirm battery capacity and removability\", and \"For electric wheelchairs, please contact Air Premia, as battery removal and other precautions may be necessary.\" Where a lithium battery is detached it may only be carried in the cabin; a detached non-lithium battery may go as checked baggage.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "\"Detached lithium batteries and spare batteries can be transported as carry-on baggage after taking short-circuit prevention measures\" (non-lithium detached/spare batteries likewise as checked baggage). Air Premia's stated method is to cover the terminals with insulating tape or pack each battery individually in a protective pouch or clear zip bag.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "Battery capacity and removability must be confirmed with the airline, and for a wet battery \"information on whether they are spillable or non-spillable is required\". The restricted-items page also states: \"Items suspected of being dangerous goods may be restricted from transport. Please provide the product's MSDS to our staff.\"", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but \"Prior airline approval is required. Please contact the Air Premia Reservation Center at 1800-2626\", and the Korean restricted-items list states that an electric wheelchair may only be carried as checked baggage because of the battery risk (전동휠체어는 배터리 위험성 등으로 위탁만 가능).", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids; the 32 kg special-baggage ceiling covers sports equipment and large instruments, not wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions published. (The 292 cm sum-of-three-sides limit on the site is the special-baggage rule for sports equipment and large musical instruments, not a wheelchair limit.)", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Own wheelchairs may be used to the boarding gate, checked at the departure gate and returned from the boarding gate at destination, \"restricted depending on airport conditions\" — but an electric wheelchair may only travel as checked baggage and needs prior approval, so confirm gate handling with the reservation centre.", "src": [ "s1", "s2", "s3" ] }, "notes": "Prior airline approval is mandatory for every powered wheelchair (Reservation Center 1800-2626). Separately, Air Premia bans all lithium-battery riding devices — airwheels, hoverboards, e-bikes, electric scooters, kickboards and skateboards — from both cabin and hold regardless of capacity; that ban is written against riding devices, not wheelchairs, which have their own table." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All aircraft are equipped with on-board wheelchairs to assist passengers with limited mobility in moving around during the flight.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Air Premia lists a wheelchair, priority seating, guidance and \"support services from check-in through immigration procedures\" including \"boarding support\", but says nothing about transferring a passenger between wheelchair and aircraft seat.", "src": [ "s1" ] }, "seating": { "value": "Priority seating provided as part of the assistance service", "detail": "\"A wheelchair will be provided for passengers with limited mobility, along with priority seating, assistance with check-in, and boarding support.\" Passengers using a portable oxygen concentrator may not use it in the front row or an exit-row seat. Nothing is published about movable armrests.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. Air Premia's general baggage terms say it is liable only where loss or damage arises from the company's intent or negligence during transport, storage and handling, and that delayed, lost or damaged checked baggage must be reported within 21 days.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Premia publishes a genuinely detailed electric-wheelchair battery table on its restricted-items page (English and Korean): dry and non-spillable/spillable wet batteries have no capacity limit; lithium drive batteries are capped at 300 Wh for a single battery or 160 Wh each where two power the chair, with NO limit for a non-removable built-in battery; spares are one ≤300 Wh or two ≤160 Wh, cabin only, terminals insulated. Prior airline approval is mandatory for every powered chair (Reservation Center 1800-2626). Two things a traveller must know that the fields cannot hold: (1) the Korean restricted-items list states an electric wheelchair may only be carried as CHECKED baggage because of the battery risk; (2) Air Premia provides no stretcher and no oxygen service, and the 160 Wh figure that appears on the disability page belongs to POC/CPAP devices, not to wheelchairs — do not read it across. Air Premia flies to LAX, SFO, EWR, HNL and IAD but no US Complaints Resolution Official / disability-assistance page was found on its site; the DOT service-animal forms are the only US-specific accessibility content published. English pages are at /a/en/…; the language switcher on the site is broken (it links every language to the same URL), and /en/support/need/help returns the site's 404 page.", "searched_urls": [ "https://www.airpremia.com/en", "https://www.airpremia.com/en/support/need/help", "https://www.airpremia.com/a/en/support/need/help", "https://www.airpremia.com/a/support/need/help", "https://www.airpremia.com/a/ko/support/need/help", "https://www.airpremia.com/a/en/support/baggage/prohibition", "https://www.airpremia.com/a/ko/support/baggage/prohibition", "https://www.airpremia.com/a/support/baggage/special-carry", "https://www.airpremia.com/a/ko/support/baggage/special-carry", "https://www.airpremia.com/a/support/baggage/lost-carry", "https://www.airpremia.com/a/ko/support/baggage/lost-carry", "https://com.airpremiacdn.net/resources/onepoint/documents/YP-General%20Rules.pdf" ] } }, { "schema_version": "1.1", "slug": "air-senegal", "name": "Air Senegal", "iata_code": "HC", "icao_code": "SZN", "country": "Senegal", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://flyairsenegal.com/", "sources": [ { "id": "s1", "title": "Special Assistance — Reduced Mobility", "url": "https://flyairsenegal.com/en/special-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "FAQ — Passagers à assistance spéciale / Bagages (français)", "url": "https://flyairsenegal.com/service-client/faq/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQ — Special Assistance / Baggage (English)", "url": "https://flyairsenegal.com/en/faq-forum/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions générales de transport — passagers et bagages (PDF)", "url": "https://flyairsenegal.com/wp-content/uploads/2023/05/CONDITIONS-GENERALES-DE-TRANSPORT-_-PASSAGERS-ET-BAGAGES-AIR-SENEGAL.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact — service client", "url": "https://flyairsenegal.com/contact-4/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Nos agences", "url": "https://flyairsenegal.com/contact-4/nos-agences/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Customer Service Plan (US DOT)", "url": "https://flyairsenegal.com/en/legal-notice/customer-service-plan/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Bagages et frais de service", "url": "https://flyairsenegal.com/planifier/bagages-et-frais-de-service/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Other regulations — 'Website contact' section", "url": "https://flyairsenegal.com/en/legal-notice/other-regulations/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Flotte — fleet types (A321-211, A330-900neo, A220-300, A319, ATR 72-600)", "url": "https://flyairsenegal.com/decouvrir/flotte/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Service bagages et objets perdus / trouvés", "url": "https://flyairsenegal.com/service-client/service-bagages-et-objets-perdus-trouves/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Sénégal — Service Client", "number": "+221 33 923 15 15", "hours": "7 days a week, 07:00–21:00", "region": "SN", "src": [ "s5", "s6" ] }, { "label": "France — Service Client (appel non surtaxé)", "number": "+33 1 89 61 11 11", "hours": "7 days a week, 07:00–21:00", "region": "FR", "src": [ "s5", "s6" ] }, { "label": "France — Paris sales office", "number": "+33 1 53 43 33 99", "hours": null, "region": "FR", "src": [ "s6" ] }, { "label": "USA — reservations / Customer Relations (US Customer Service Plan page)", "number": "+1 201 484 8036", "hours": null, "region": "US", "src": [ "s7" ] } ], "email": [ { "label": "Service Client — the channel Air Senegal names for assistance requests (airsenegalsa.sn is Air Senegal SA's own corporate mail domain)", "address": "serviceclient@airsenegalsa.sn", "src": [ "s2", "s6" ] }, { "label": "General website contact, printed under 'Website contact' on Air Senegal's Other regulations page (airsenegalsa.sn is Air Senegal SA's own corporate mail domain)", "address": "contact@airsenegalsa.sn", "src": [ "s9" ] }, { "label": "Dakar city ticket office (Agence Rotonde) — airsenegalsa.sn is Air Senegal SA's own corporate mail domain", "address": "cto@airsenegalsa.sn", "src": [ "s6" ] }, { "label": "US Customer Relations / DOT correspondence address printed on the Customer Service Plan", "address": "airsenegal@airlinepros.com", "src": [ "s7" ] } ], "web_form": [ { "label": "Contact form — « Envoyez-nous un message »", "url": "https://flyairsenegal.com/contact-4/", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Special Assistance — Reduced Mobility", "url": "https://flyairsenegal.com/en/special-assistance/", "src": [ "s1" ] }, { "label": "FAQ — Passagers à assistance spéciale", "url": "https://flyairsenegal.com/service-client/faq/", "src": [ "s2" ] }, { "label": "Conditions générales de transport (PDF)", "url": "https://flyairsenegal.com/wp-content/uploads/2023/05/CONDITIONS-GENERALES-DE-TRANSPORT-_-PASSAGERS-ET-BAGAGES-AIR-SENEGAL.pdf", "src": [ "s4" ] }, { "label": "Customer Service Plan — accommodation of customers with disabilities (US flights)", "url": "https://flyairsenegal.com/en/legal-notice/customer-service-plan/", "src": [ "s7" ] }, { "label": "Other regulations — Montreal Convention baggage rights and complaint deadlines", "url": "https://flyairsenegal.com/en/legal-notice/other-regulations/", "src": [ "s9" ] } ], "notes": "Air Sénégal has no dedicated disability desk; assistance is arranged through the general Service Client line (Senegal and France numbers, 07:00–21:00 daily) or serviceclient@airsenegalsa.sn. No TTY/relay service is published. The « Nos agences » page lists further country sales offices (Morocco, Mali, Mauritania, Gambia, Benin, Guinea, Cabo Verde, Guinea-Bissau, Côte d'Ivoire, Belgium/Luxembourg GSA)." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. The FAQ says only « vous devez nous l'indiquer à l'avance »; Conditions générales art. VII.3 requires notification « au moment de l'achat du billet ou, à défaut avant l'enregistrement », and warns that a request first made at check-in may be refused. Groups of 5 or more reduced-mobility passengers need 'advance arrangements' for extra ground equipment and staff.", "src": [ "s2", "s4" ] }, "how_to_request": { "value": "Declare the wheelchair/assistance when you buy the ticket — at the latest before check-in — via Service Client (+221 33 923 15 15 / +33 1 89 61 11 11, serviceclient@airsenegalsa.sn)", "detail": "Conditions générales, Art. VII.3: « Tout Passager nécessitant des attentions ou une assistance spéciale, entre autres … personne à mobilité réduite, personnes handicapées ou voyageant avec un appareillage spécial … doit le signaler au Transporteur Aérien au moment de l'achat du billet ou, à défaut avant l'enregistrement. » Art. VII.2 adds that acceptance of passengers with reduced mobility « est soumise à l'accord préalable du transporteur » (is subject to the carrier's prior agreement).", "src": [ "s4", "s2", "s5" ] }, "fee_charged": { "value": null, "detail": "Not published for the wheelchair itself. Air Sénégal says the special-assistance service is free — « nous serons très heureux de vous fournir gratuitement une assistance spéciale » — and the conditions carry a guide dog free in addition to the baggage allowance (art. VIII/10(c)), but nowhere say whether a checked wheelchair rides outside the allowance. The word « fauteuil » does not appear once in the 20-page Conditions générales.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. Air Sénégal states a free allowance of one pram/pushchair/car seat for a child, and carries a guide dog free in addition to the baggage allowance, but never says how many mobility devices a passenger may check.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "« Puis-je voyager avec un fauteuil roulant ? Si vous avez besoin d'un fauteuil roulant, vous devez nous l'indiquer à l'avance même si vous n'avez besoin d'aucune assistance. » Air Sénégal publishes no carriage conditions, weight or size limits for a manual chair. Note that under the Conditions générales the carriage of a passenger with reduced mobility is itself subject to the carrier's prior agreement.", "src": [ "s2", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Neither the Special Assistance page, the FAQ, the baggage pages nor the Conditions générales say whether a folding manual chair may be stowed in the cabin; the conditions let the carrier limit cabin baggage by number and weight (art. VIII.8) without naming mobility aids.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. The FAQ describes gate delivery only for pushchairs (« vous pouvez l'amener jusqu'à la porte de l'avion et nous la mettrons dans la soute à partir de là »); no equivalent statement is made for a wheelchair on any page of the site, nor in the Conditions générales.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. The 23 kg (home network) / 2 × 23 kg (other destinations) / 32 kg Premium Economy figures on the baggage page are the ordinary checked allowance and are not stated to apply to a wheelchair; art. VIII.5 of the conditions says the allowance's size and weight restrictions are those shown on the ticket.", "src": [ "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Air Sénégal gives no wet/spillable battery rule for mobility aids. Its baggage page does list « corrosive substances: batteries » among the dangerous goods banned from hold and cabin, but that is a general prohibition written for loose batteries, not a wheelchair rule.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. No gel / AGM / sealed lead-acid / dry-cell rule for mobility aids appears anywhere; the only battery statement is the FAQ's requirement of prior approval for « Équipements électriques d'aide à la mobilité » and « Batteries au lithium ».", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "« Batteries au lithium » appear on the FAQ's list of items requiring the airline's prior approval, and battery-powered mobility aids must comply with the dangerous-goods rules in force. Air Sénégal states no acceptance criteria of its own.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. No watt-hour figure appears anywhere on flyairsenegal.com, including the 20-page Conditions générales de transport (which never uses the word « fauteuil »), the baggage pages, the FAQ dangerous-goods list or the US legal-notice pages. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. No watt-hour figure appears anywhere on flyairsenegal.com, including the 20-page Conditions générales de transport (which never uses the word « fauteuil »), the baggage pages, the FAQ dangerous-goods list or the US legal-notice pages. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. No watt-hour figure appears anywhere on flyairsenegal.com, including the 20-page Conditions générales de transport (which never uses the word « fauteuil »), the baggage pages, the FAQ dangerous-goods list or the US legal-notice pages. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Air Sénégal states no spare-battery allowance for mobility aids or for anything else; lithium batteries appear only on the FAQ's prior-approval list.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Air Sénégal never says whether a wheelchair battery must be removed and carried in the cabin — the Conditions générales do not mention wheelchairs at all, and the FAQ only requires prior approval for electric mobility aids.", "src": [] }, "terminals": { "value": null, "detail": "Not published. No terminal-insulation, disconnection or immobilisation requirement is stated. Art. VIII.1 of the Conditions générales simply forbids anything listed as dangerous goods by ICAO/IATA and points the passenger at « la Réglementation du Transporteur, disponible auprès du Transporteur Aérien ou ses Agents accrédités » — a document Air Sénégal does not publish online.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published. No battery spec sheet, MSDS, UN 38.3 report or form is named anywhere. The FAQ says only that battery-powered mobility aids « doivent être conformes à la législation en vigueur sur les articles dangereux » and that both « Batteries au lithium » and « Équipements électriques d'aide à la mobilité » need the airline's prior agreement; the Conditions générales art. VIII.1 defers wholesale to the ICAO Technical Instructions and the IATA Dangerous Goods Regulations without reproducing any figure.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Prior airline approval is required. The FAQ lists « Équipements électriques d'aide à la mobilité » and « Batteries au lithium » among the items for which « un accord préalable est requis de la part de la compagnie aérienne », and adds « les dispositifs d'aide à la mobilité alimentés par batterie doivent être conformes à la législation en vigueur sur les articles dangereux » (battery-powered mobility aids must comply with the dangerous-goods rules in force).", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published. No weight cap for a powered wheelchair; the 23 kg / 32 kg figures on the baggage page are the ordinary checked-baggage allowance (23 kg on the home network, 2 × 23 kg on other destinations, 32 kg in Premium Economy on Banjul/Bissau/Cap Skirring/Ziguinchor/Nouakchott).", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No powered-wheelchair dimensions published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Neither the Special Assistance page, the FAQ nor the Conditions générales say where a checked powered chair is returned.", "src": [] }, "notes": "Electrical mobility aids and lithium batteries both sit on Air Sénégal's prior-approval list; expect the airline to decide case by case, and get the approval in writing before travelling." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "An on-board wheelchair is carried: \"Help from the crew is limited to bringing the onboard wheelchair to the passenger and pushing it to and from the lavatory door.\" Air Sénégal does not say which aircraft types this covers.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. The Special Assistance page says crew will bring the on-board wheelchair and push it « to and from the lavatory door », implying the lavatory itself is not accessible from the chair, but no aircraft is described as having an accessible lavatory. Air Sénégal's US Customer Service Plan promises that « lavatory availability » is disclosed on its website; no such page exists.", "src": [ "s1" ] }, "transfer_assistance": { "value": false, "detail": "Crew do not lift or transfer passengers: \"the passenger shall be required to lift him/herself — using the upper body power — in and out of the onboard wheelchair unassisted.\" Passengers must be \"self supporting\" (able to eat, take medication and use the lavatory unaided) or travel with a personal care attendant; stretcher passengers must pay for a paramedic escort.", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Not published. No movable-armrest, bulkhead or seat-assignment rule for disabled passengers appears on any page. The only seating-related rule is that groups of 5+ reduced-mobility passengers must bring able-bodied attendants (aged 18+), the number depending on whether they can reach the exits unaided.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit — 1,131 SDR per passenger for destruction, loss or damage to checked baggage, unless a special declaration of interest is made at check-in and the supplementary fee paid; on US flights Air Sénégal commits to 14 CFR Part 382", "detail": "Conditions générales art. XV: « la responsabilité du transporteur en cas de Dommage prouvé sera limitée à 1131 Droits de Tirage Spéciaux si la Convention de Montréal est applicable » (1,131 SDR); a Déclaration spéciale d'Intérêt under art. VIII/10(a) raises the cap to the declared sum for an extra fee. Damage to checked baggage must be complained of in writing within 7 days. No mobility-aid-specific or full-value rule is published; wheelchairs are never mentioned in the conditions.", "src": [ "s4", "s9" ] }, "aircraft_hold_note": "Fleet as published: Airbus A330-900neo (290 seats), A321-211, A220-300, A319 and ATR 72-600 (70 seats) on the regional network. Air Sénégal publishes no hold-door aperture, hold-compartment volume or maximum wheelchair size for any of them — a large power chair should be cleared with Service Client before booking an ATR sector." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Air Sénégal publishes a Reduced Mobility page in English only (/en/special-assistance/); the French URLs /assistance-speciale/ and /voyager/assistance-speciale/ are soft-404s that return the homepage, so the substantive French sources used here are the FAQ, the contact/agency pages and the PDF Conditions générales de transport. Three things a wheelchair user should know. (1) Air Sénégal will not lift you: crew help is limited to bringing the on-board wheelchair and pushing it to the lavatory door — you must transfer yourself using upper-body strength, or travel with a personal care attendant. (2) Electrical mobility aids and lithium batteries are on the FAQ's prior-approval list, so a power chair needs the airline's agreement before travel; no watt-hour limit, battery-type rule, weight or dimension limit is published anywhere on the site. (3) The Conditions générales make the carriage of any passenger with reduced mobility « soumise à l'accord préalable du transporteur », and allow refusal of boarding where special assistance was not requested in advance. Nothing is published about whether the wheelchair itself is carried free. Air Sénégal still hosts a US DOT Customer Service Plan and Tarmac Delay Plan committing it to 14 CFR Part 382 on US flights, with a US phone number and a New York Customer Relations address. Deepening pass (2026-07-29): the full 20-page Conditions générales de transport PDF was re-read line by line — the word « fauteuil » (wheelchair) does not appear once, and there is no dangerous-goods annex, so Air Sénégal's silence on batteries is real and not a page we failed to find. The site's WordPress REST index (/wp-json/wp/v2/pages) was enumerated to confirm no hidden accessibility, mobility-aid or dangerous-goods page exists; the only untried candidates it revealed (English conditions-of-carriage, documents-to-download, lost-baggage service) are two-sentence stubs. Damage liability is now recorded from art. XV: 1,131 SDR under the Montreal Convention, raisable only by a special declaration of interest at check-in, with a 7-day written-complaint deadline for damage. The US Customer Service Plan commits Air Sénégal to 14 CFR Part 382 on flights to and from the USA and gives a US mailing address and phone, but names no Complaints Resolution Official.", "searched_urls": [ "https://flyairsenegal.com/assistance-speciale/", "https://flyairsenegal.com/conditions-generales/", "https://flyairsenegal.com/contact-4/", "https://flyairsenegal.com/contact-4/nos-agences/", "https://flyairsenegal.com/decouvrir/flotte/", "https://flyairsenegal.com/en/discover/fleet/", "https://flyairsenegal.com/en/faq-forum/", "https://flyairsenegal.com/en/general-terms-and-conditions/", "https://flyairsenegal.com/en/legal-notice/conditions-of-carriage/", "https://flyairsenegal.com/en/legal-notice/customer-service-plan/", "https://flyairsenegal.com/en/legal-notice/other-regulations/", "https://flyairsenegal.com/en/legal-notice/tarmac-delay-plan/", "https://flyairsenegal.com/en/plan-travel/baggage-and-service-charges/", "https://flyairsenegal.com/en/plan-travel/documents-to-download-2/", "https://flyairsenegal.com/en/plan-travel/documents-to-download/", "https://flyairsenegal.com/en/special-assistance/", "https://flyairsenegal.com/en/welcome/", "https://flyairsenegal.com/page-sitemap.xml", "https://flyairsenegal.com/planifier/bagages-et-frais-de-service/", "https://flyairsenegal.com/planifier/documents-a-telecharger/", "https://flyairsenegal.com/service-client/faq/", "https://flyairsenegal.com/service-client/police-de-bagages/", "https://flyairsenegal.com/service-client/reclamation-remboursement/", "https://flyairsenegal.com/service-client/service-bagages-et-objets-perdus-trouves/", "https://flyairsenegal.com/sitemap_index.xml", "https://flyairsenegal.com/voyager/assistance-speciale/", "https://flyairsenegal.com/wp-content/uploads/2023/05/CONDITIONS-GENERALES-DE-TRANSPORT-_-PASSAGERS-ET-BAGAGES-AIR-SENEGAL.pdf", "https://flyairsenegal.com/wp-json/wp/v2/pages/32873", "https://flyairsenegal.com/wp-json/wp/v2/pages/32882", "https://flyairsenegal.com/wp-json/wp/v2/pages/33263", "https://flyairsenegal.com/wp-json/wp/v2/pages/34132", "https://flyairsenegal.com/wp-json/wp/v2/pages?per_page=100", "https://www.flyairsenegal.com/" ] } }, { "schema_version": "1.1", "slug": "air-serbia", "name": "Air Serbia", "iata_code": "JU", "icao_code": "ASL", "country": "Serbia", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airserbia.com", "sources": [ { "id": "s1", "title": "Wheelchair and other mobility aids (Internet Archive snapshot 2025-09-16)", "url": "https://web.archive.org/web/20250916142717/https://www.airserbia.com/en/explore/services/baggage/wheelchair-and-other-mobility-aids", "retrieved": "2025-09-16", "kind": "official" }, { "id": "s2", "title": "Guests with special needs traveling to and from the U.S. (Internet Archive snapshot 2025-04-09)", "url": "https://web.archive.org/web/20250409190708/https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance/travel-to-and-from-the-us", "retrieved": "2025-04-09", "kind": "official" }, { "id": "s3", "title": "Disability assistance (Internet Archive snapshot 2023-10-22)", "url": "https://web.archive.org/web/20231022213355/https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance", "retrieved": "2023-10-22", "kind": "official" }, { "id": "s4", "title": "Restricted items in baggage — batteries, electronic devices and wheelchair (Internet Archive snapshot 2026-02-13)", "url": "https://web.archive.org/web/20260213131533/https://www.airserbia.com/en/info-and-help/regulations/restricted-items-in-baggage", "retrieved": "2026-02-13", "kind": "official" }, { "id": "s5", "title": "Contact us — call centre numbers (Internet Archive snapshot 2026-03-03)", "url": "https://web.archive.org/web/20260303135114/https://www.airserbia.com/en/contact-us", "retrieved": "2026-03-03", "kind": "official" } ], "contacts": { "phone": [ { "label": "Serbia — Air Serbia Contact Centre (free from all Serbian networks)", "number": "0800 111 528", "hours": "Every day 06:00–23:00; Sunday 06:00–02:00 (local, UTC+2)", "region": "RS", "src": [ "s2", "s5" ] }, { "label": "USA & Canada — Air Serbia Contact Centre", "number": "+1 718 725 8642", "hours": "Every day 06:00–23:00; Sunday 06:00–02:00 (local, UTC+2)", "region": "US", "src": [ "s2", "s5" ] }, { "label": "USA toll-free — passengers requiring special assistance", "number": "+1 888 390 9847", "hours": "Every day 06:00–23:00; Sunday 06:00–02:00 (local, UTC+2)", "region": "US", "src": [ "s2", "s5" ] }, { "label": "All other countries — Air Serbia Contact Centre", "number": "+381 11 311 21 23", "hours": "Every day 06:00–23:00; Sunday 06:00–02:00 (local, UTC+2)", "region": "RS", "src": [ "s2", "s5" ] } ], "email": [ { "label": "Air Serbia Call Centre (special-assistance and service-animal forms)", "address": "callcenter@airserbia.com", "src": [ "s2" ] }, { "label": "Passenger Support Department (complaints, incl. disability complaints)", "address": "guest.support@airserbia.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Customer services contact form (\"Write to us\")", "url": "https://www.airserbia.com/en/contact-us", "src": [ "s5" ] } ], "relay": [ { "label": "TRS — Telecommunications Relay Service", "detail": "\"If you have a hearing or speech impairment you may contact Air Serbia US toll-free number via Telecommunications Relay Service (TRS)\" — i.e. reach +1 888 390 9847 through TRS.", "src": [ "s2", "s5" ] } ], "policy_pages": [ { "label": "Wheelchair and other mobility aids", "url": "https://www.airserbia.com/en/explore/services/baggage/wheelchair-and-other-mobility-aids", "src": [ "s1" ] }, { "label": "Disability assistance", "url": "https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance", "src": [ "s3" ] }, { "label": "Travel to and from the U.S. — guests with special needs (the fullest mobility-aid and battery rules)", "url": "https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance/travel-to-and-from-the-us", "src": [ "s2" ] }, { "label": "Restricted items in baggage (wheelchair battery table)", "url": "https://www.airserbia.com/en/info-and-help/regulations/restricted-items-in-baggage", "src": [ "s4" ] } ], "notes": "Air Serbia publishes a US toll-free line specifically \"for passengers requiring special assistance\" (+1 888 390 9847) but no dedicated accessibility line elsewhere. The Wheelchair Description Form that check-in staff want is at https://www.airserbia.com/Documents/wheelchair-form.pdf. Complaint Resolution Officials (CROs) are available at Belgrade and New York JFK during operating hours, and by telephone at no cost if not present in person." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please notify us in advance (either at the time of booking or after, but at least 48 hours before the flight) that you wish to take a wheelchair or other mobility aids aboard\" — transport \"requires Air Serbia's prior approval\". If you request less than 48 h ahead, Air Serbia \"will still make every reasonable effort\". Be at the airport at least 90 minutes before the last check-in time.", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "Tell Air Serbia at booking or call the Contact Centre at least 48 h before departure with the type, dimensions, weight and battery type of the aid; complete the Wheelchair Description Form and present it at check-in", "detail": "\"We kindly invite you to complete the Wheelchair Description Form, print a copy and present it to our check-in staff before your flight.\" If you continue with another airline, \"we will not be able to confirm your booking until we have received approval for your transport from the other airline.\"", "src": [ "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"If you wish to bring along a wheelchair or other mobility aids, we will accept them as checked baggage without an extra charge.\" \"Air Serbia will accept mobility aids on its flights free of charge as priority checked baggage.\" Airport wheelchairs are also provided free of charge.", "src": [ "s1", "s2", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "\"You may also bring onboard maximum two mobility aid items, regardless of whether they are a part of your hand luggage or checked baggage. The only important thing is to observe the spatial limitations in the airplane and hazardous substance transport rules.\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Air Serbia carries \"a manual wheelchair and other mobility aids (WCMP)\" free of charge as checked baggage, and up to two mobility aid items, but \"The transport of your wheelchair or other mobility aids is subject to approval.\" Tell Air Serbia when you book and no later than 48 hours before the flight, stating the type of aid, its size, weight and battery type; check in two hours earlier. Source is an Internet Archive snapshot of 16 September 2025.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": true, "detail": "\"Providing there is enough space, we will accept manually operated folding wheelchairs and small mobility aids in the aircraft cabin free of charge. This includes but is not limited to: a walker, cane, crutches, braces or medical device.\" Crutches may be taken into the cabin free of charge.", "src": [ "s2", "s3" ] }, "gate_delivery": { "value": true, "detail": "\"A Delivery at aircraft (DAA) baggage tag will be attached to the wheelchair at check-in and it will be loaded directly onto the aircraft. Upon arrival, your wheelchair can be returned to you at the gate. If this is not possible, your wheelchair will be taken to the baggage claim area.\" Air Serbia lets you stay in your own folding manual chair up to the aircraft door.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Air Serbia only asks you to declare the dimensions, weight, type and whether it folds, and warns it may be unable to carry a device \"if the weight and size exceed the loading capacity of our smaller aircraft\".", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Air Serbia publishes no maximum wheelchair dimensions and no hold-door figures; it asks you to declare the chair's dimensions at booking.", "src": [ "s2" ], "basis": null }, "notes": "Removable parts (e.g. a footrest) should go in your hand luggage, which is then \"considered as extra permitted hand luggage\"; otherwise tape them securely to the chair.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No size limit published for in-cabin stowage; acceptance is \"providing there is enough space\".", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"We cannot accept wet cell battery wheelchairs or other mobility aids on our flights (WCBW).\" The restricted-items table likewise refuses \"batteries whose contents can leak and devices charged by these batteries\" in both cabin and checked baggage.", "src": [ "s1", "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Dry-cell and non-spillable (sealed) wet-cell wheelchairs are accepted as checked baggage \"with prior approval of the carrier\". Where the design allows the battery to be removed, \"the battery must be removed… placed in strong, rigid packaging which must be carried in the cargo compartment\" and protected from short circuit; the pilot in command is told where it is.", "src": [ "s1", "s2", "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion powered mobility aids are listed among the types Air Serbia accepts, but only with prior carrier approval; the restricted-items table permits \"collapsible movement aids charged by lithium-ion batteries\" only \"if the batteries are removed from the aid and with prior approval of the carrier\".", "src": [ "s2", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Air Serbia states a watt-hour cap only in the context of a battery removed from the device, and its restricted-items table only lists collapsible lithium-powered aids with the battery removed — so there is no published figure for a battery that stays in the chair.", "src": [ "s2", "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The battery must not exceed 300 Wh or, for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.\" Removed batteries must have insulated terminals, sit in a protective pouch and be \"carried in the passenger cabin\". AGE WARNING: this figure is quoted from an Internet Archive capture of Air Serbia's US special-needs page taken 9 April 2025 (the newest capture that exists; the live site is unreachable) — confirm it with the Contact Centre before travelling.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried\", in the passenger cabin and protected from damage. AGE WARNING: quoted from the 9 April 2025 Internet Archive capture of the US special-needs page — the newest that exists — because the live site is unreachable; confirm before travelling.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: \"a maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried\" in the cabin. AGE WARNING: quoted from the 9 April 2025 Internet Archive capture of the US special-needs page — the newest that exists — because the live site is unreachable; confirm before travelling.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Required where the design allows it: \"Where a battery-powered wheelchair or mobility aid is specifically designed to allow its battery to be removed by the user (e.g. collapsible), the battery must be removed.\" Removed lithium batteries travel in the cabin; removed non-spillable batteries travel in rigid packaging in the cargo compartment.", "src": [ "s2", "s4" ] }, "terminals": { "value": "Terminals protected from short circuit (e.g. enclosed in a battery container or taped over), battery securely attached, electrical circuits inhibited", "detail": "\"The battery terminals must be protected from short circuit, e.g. by being enclosed within a battery container, the battery securely attached to the wheelchair or mobility aid and electrical circuits inhibited.\" The aid must also be secured against movement in the hold. Batteries must be off and of a type that cannot leak.", "src": [ "s1", "s2" ] }, "documentation": { "value": "Wheelchair Description Form (recommended, presented at check-in) plus declared type, dimensions, weight, number of batteries installed and battery type", "detail": "\"You must specify the following so that we can store your electric wheelchair or mobility device safely on board: Type of wheelchair/mobility device, Dimensions, Weight, Number of batteries installed, Type of batteries used.\" No battery spec sheet or MSDS is demanded.", "src": [ "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are carried but \"must always be checked in as hold baggage\", require prior Air Serbia approval and 48 h notice with type, dimensions, weight, number of batteries and battery type. Air Serbia states two situations where it cannot carry the device: \"if unintentional operation of the electric mobility device cannot be prevented\" and \"if the weight and size exceed the loading capacity of our smaller aircraft\" — some flights are operated by ATR 72 regional aircraft \"on which we may offer only limited services\".", "src": [ "s1", "s2", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a figure. Air Serbia warns it may be unable to carry the device \"if the weight and size exceed the loading capacity of our smaller aircraft\".", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. No maximum device size or hold-door aperture is given; Air Serbia only says weight and size must not exceed the loading capacity of its smaller (ATR 72) aircraft.", "src": [ "s2" ], "basis": null }, "gate_delivery": { "value": true, "detail": "\"Your wheelchair will be labelled as hold baggage during check-in, but will be loaded onto the aircraft at the gate… Upon arrival, your wheelchair can be returned to you at the gate. If this is not possible, your wheelchair will be taken to the baggage claim area.\"", "src": [ "s2" ] }, "notes": "If you are carrying an electric wheelchair \"additional time may be needed to prepare it for loading\"; Air Serbia advises checking in two hours earlier than usual." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "US routes only: \"Air Serbia provides an on-board wheelchair on its flights to and from the US. Our flight attendants are trained in the operation of this wheelchair and will assist you during boarding and disembarkation and with its use to and from the lavatory.\" Notify at least 48 h before departure. No on-board wheelchair is published for non-US flights.", "src": [ "s2" ] }, "accessible_lavatory": { "value": "conditional", "detail": "US routes only: \"All our aircraft on flights to or from the U.S. are equipped with accessible lavatories that may be used only by persons with disability.\" Nothing is published for the rest of the network.", "src": [ "s2" ] }, "transfer_assistance": { "value": "conditional", "detail": "On flights to/from the U.S. Air Serbia lists \"transfer between on-board wheelchair and your seat\" and \"assistance in moving to and from an aircraft lavatory\" among the services offered on board. Generally, though, \"our cabin crew cannot carry or lift passengers, provide assistance in the toilet, assist with eating meals or manage the taking of medicines\"; a personal flight assistant aged 16+ is required if you are not self-reliant.", "src": [ "s2" ] }, "seating": { "value": true, "detail": "\"Most armrests on board our aircraft are movable so that you can access your seat easily.\" Air Serbia will seat you with a safety or personal attendant, but \"for safety reasons we cannot offer you seats in exit rows\".", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. Air Serbia says only that it \"will take all possible precautions to prevent any damage to your wheelchair or mobility aid during the flight\"; there is no ACAA full-value statement or Montreal Convention figure on the accessibility pages. Baggage claims go to the Passenger Support Department (guest.support@airserbia.com) or the online claim form.", "src": [ "s2" ] }, "aircraft_hold_note": "Air Serbia publishes no hold or cargo-door dimensions. It warns that \"some of our flights are operated with ATR 72 regional aircraft on which we may offer only limited services\", and that a mobility device may be refused \"if the weight and size exceed the loading capacity of our smaller aircraft\"." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "READ THE DATES. Air Serbia's site could not be reached at all on 2026-07-29, so nothing below was confirmed against the live site. The two rules that matter most to a power-chair user — the 300 Wh cap on a removed battery and the one-spare-at-300-Wh-or-two-at-160-Wh spare allowance — are quoted from an Internet Archive capture of 9 April 2025, i.e. figures about fifteen months old, and the general disability-assistance rules (48 h notice, free carriage, crutches in cabin, escort and MEDIF requirements) come from a capture of 22 October 2023, i.e. figures nearly three years old. Treat every number here as historical and confirm it with the Contact Centre before you fly. What was tried on 2026-07-29: the live disability-assistance page with --render 25 and --render 40, a plain direct fetch, the r.jina.ai reader proxy, http:// as well as https://, www and apex, the Serbian-language path, /en/contact-us, /en/explore/services/baggage/wheelchair-and-other-mobility-aids, /en/info-and-help/regulations/restricted-items-in-baggage, the static wheelchair-form PDF, robots.txt and sitemap.xml, airserbia.rs, and Google's translation proxy — every one returned a Cloudflare \"Performing security verification\" interstitial or HTTP 403. booking.airserbia.com and checkin.airserbia.com are behind Imperva/Incapsula and returned an Incapsula block page and HTTP 503. The block appears to be reputation- or geography-based (the Incapsula page reported this machine's egress IP as 41.62.52.42). Internet Archive Save Page Now was also tried, to force a fresh capture, and now requires a logged-in account. CDX (limit=-10, no collapse) confirms the citations here are the newest usable captures that exist: for /special-care/disability-assistance a 2024-06-15 capture exists but is an empty JavaScript shell with no policy text, so the readable 2023-10-22 capture was kept; for /travel-to-and-from-the-us the 2025-04-09 capture is the latest of any kind. The contact-us citation was moved forward from the 2026-01-31 to the 2026-03-03 capture, and every published phone number is unchanged between them. The snapshot date is given in each source title and a human should re-verify against the live site. Contradiction to re-check: the global \"Wheelchair and other mobility aids\" page (2025 snapshot) says Air Serbia accepts only dry-battery (WCBD) and manual (WCMP) aids, while the US special-needs page and the 2026 restricted-items table also accept lithium-ion and non-spillable sealed wet-cell chairs. Codeshare caveat: \"if you are traveling on Air Serbia's code share flight operated by one of our partner airlines, the conditions of carriage for passengers with reduced mobility of the partner airline will apply.\" WCHC passengers need an escort unless their disability is chronic/congenital, and a MEDIF form unless the same exception applies.", "searched_urls": [ "https://www.airserbia.com/en", "https://www.airserbia.com/en/explore/services/baggage/wheelchair-and-other-mobility-aids", "https://airserbia.com/en/explore/services/baggage/wheelchair-and-other-mobility-aids", "https://www.airserbia.com/sr/istrazite/usluge/prtljag/invalidska-kolica-i-druga-pomagala-za-kretanje", "https://www.airserbia.com/Documents/wheelchair-form.pdf", "https://web.archive.org/web/20250916142717/https://www.airserbia.com/en/explore/services/baggage/wheelchair-and-other-mobility-aids", "https://web.archive.org/web/20240615053702/https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance", "https://web.archive.org/web/20231208190558/https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance", "https://web.archive.org/web/20231022213355/https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance", "https://web.archive.org/web/20250409190708/https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance/travel-to-and-from-the-us", "https://web.archive.org/web/20260213131533/https://www.airserbia.com/en/info-and-help/regulations/restricted-items-in-baggage", "https://web.archive.org/web/20260131092728/https://www.airserbia.com/en/contact-us", "https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance", "https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance/travel-to-and-from-the-us", "https://www.airserbia.com/sr/informacije-i-pomoc/smernice-za-putovanje/posebna-briga/pomoc-osobama-sa-invaliditetom", "https://www.airserbia.com/en/contact-us", "https://www.airserbia.com/en/info-and-help/regulations/restricted-items-in-baggage", "https://www.airserbia.com/robots.txt", "https://www.airserbia.com/sitemap.xml", "https://www.airserbia.com/favicon.ico", "https://www.airserbia.rs/", "https://booking.airserbia.com/", "https://checkin.airserbia.com/", "https://www-airserbia-com.translate.goog/en/info-and-help/travel-guidelines/special-care/disability-assistance", "https://web.archive.org/save/https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance", "http://web.archive.org/cdx/search/cdx?url=www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=www.airserbia.com/en/info-and-help/travel-guidelines/special-care/disability-assistance/travel-to-and-from-the-us&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=www.airserbia.com/en/info-and-help/travel-guidelines/special-care*&output=json&limit=-25", "http://web.archive.org/cdx/search/cdx?url=www.airserbia.com/en/explore/services/baggage/wheelchair-and-other-mobility-aids&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=www.airserbia.com/en/contact-us&output=json&limit=-6", "https://web.archive.org/web/20260606173638/https://www.airserbia.com/en/info-and-help/travel-guidelines/special-care", "https://web.archive.org/web/20260303135114/https://www.airserbia.com/en/contact-us" ] } }, { "schema_version": "1.1", "slug": "air-seychelles", "name": "Air Seychelles", "iata_code": "HM", "icao_code": "SEY", "country": "Seychelles", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airseychelles.com/", "sources": [ { "id": "s1", "title": "Special Assistance", "url": "https://www.airseychelles.com/en/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Motorized Wheelchair — Reference Guide for Passengers 2024 (PDF)", "url": "https://www.airseychelles.com/api/documents/file/motorised-wheelchair-guide.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us", "url": "https://www.airseychelles.com/en/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage information (32 kg single-item rule, power banks)", "url": "https://www.airseychelles.com/en/travel-info/baggage-information", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Prohibited items", "url": "https://www.airseychelles.com/en/prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Service Plan (baggage claims and feedback addresses)", "url": "https://www.airseychelles.com/en/customer-service-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Our Fleet", "url": "https://www.airseychelles.com/en/our-fleet", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Mishandled baggage (damage/delay claims)", "url": "https://www.airseychelles.com/en/mishandled-baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Seychelles — Air Seychelles Call Centre (reservations and the number the site gives for all guest queries)", "number": "+248 4391000", "hours": "Mon-Fri 0800-1800, Sat 0800-1200", "region": "SC", "src": [ "s3" ] }, { "label": "Seychelles — outside working hours mobile", "number": "+248 2575639", "hours": "Fri 1800-2200, Sat 1200-1800, Sun 0800-1800, public holidays 0800-1800", "region": "SC", "src": [ "s3" ] }, { "label": "Seychelles — outside working hours mobile (second line)", "number": "+248 2507796", "hours": "Fri 1800-2200, Sat 1200-1800, Sun 0800-1800, public holidays 0800-1800", "region": "SC", "src": [ "s3" ] }, { "label": "Seychelles — Cargo department (for any single item over 32 kg, which Air Seychelles will not accept as checked baggage)", "number": "+248 4391046", "hours": null, "region": "SC", "src": [ "s4" ] } ], "email": [ { "label": "Special assistance / wheelchair and mobility-aid requests (also the address for the operator approval of a battery-powered wheelchair)", "address": "support@airseychelles.com", "src": [ "s1", "s2" ] }, { "label": "Medical clearance (MEDIF), on-board assistance questions, oxygen and stretcher requests", "address": "medif@airseychelles.com", "src": [ "s1" ] }, { "label": "Call Centre / general reservations", "address": "callcentre@airseychelles.com", "src": [ "s3" ] }, { "label": "Baggage claim department (damaged or delayed baggage)", "address": "baggageclaims@airseychelles.com", "src": [ "s6" ] }, { "label": "Compliments and complaints", "address": "feedback@airseychelles.com", "src": [ "s6" ] }, { "label": "Cargo department (items over 32 kg)", "address": "cargocommercial@airseychelles.com", "src": [ "s4" ] }, { "label": "Local baggage services office — damaged baggage enquiries", "address": "mhlbag@airseychelles.com", "src": [ "s8" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.airseychelles.com/en/special-assistance", "src": [ "s1" ] }, { "label": "Motorized Wheelchair Reference Guide 2024 (battery rules, PDF)", "url": "https://www.airseychelles.com/api/documents/file/motorised-wheelchair-guide.pdf", "src": [ "s2" ] }, { "label": "Baggage information", "url": "https://www.airseychelles.com/en/travel-info/baggage-information", "src": [ "s4" ] } ], "notes": "Air Seychelles publishes no dedicated disability telephone line, no TTY/relay service and no per-country accessibility numbers — everything is routed to support@airseychelles.com (assistance) or medif@airseychelles.com (medical clearance and on-board assistance). The Contact Us page also lists GSA offices across Africa, Asia, Europe and the Middle East, but with third-party (non-airline) e-mail addresses, so they are not transcribed here." }, "policy": { "notice_hours": { "value": 72, "detail": "\"Send us a special request assistance at the time of booking or no later than 72 hours prior to departure via email at support@airseychelles.com\". The Motorized Wheelchair guide repeats the same deadline for obtaining operator approval for a battery-powered chair. MEDIF forms and oxygen requests are also due 72 hours before departure. Arrive at the airport 3 hours before the flight.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Email support@airseychelles.com at the time of booking or at least 72 hours before departure; medical clearance (MEDIF) and on-board assistance queries go to medif@airseychelles.com", "detail": "\"Send us a special request assistance at the time of booking or no later than 72 hours prior to departure via email at support@airseychelles.com.\" To confirm a wheelchair request already made at booking, e-mail support@airseychelles.com 72 hours before departure. Codes offered: WCHR, WCHS, WCHC.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published. Air Seychelles nowhere states whether a wheelchair or mobility aid is carried free of charge or counts against the baggage allowance; the baggage page lists excess-baggage rates per kg but says nothing about mobility aids.", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Air Seychelles does not say how many mobility devices a passenger may bring.", "src": [ "s1" ] }, "manual": { "allowed": { "value": null, "detail": "Not published for manual chairs specifically. Air Seychelles' only wheelchair document is the \"Motorized Wheelchair Reference Guide\"; the Special Assistance page describes airport wheelchair assistance (WCHR/WCHS/WCHC) but never states the conditions for carrying a passenger's own manual chair.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published — no in-cabin stowage of a folding manual wheelchair is described anywhere on the site.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — Air Seychelles says nothing about returning a wheelchair at the aircraft door or jet bridge.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for wheelchairs. The 32 kg figure on the baggage page (\"The airlines will not accept any single item of checked in baggage over 32 KG in weight\") is the ordinary checked-baggage rule and Air Seychelles does not say it applies to mobility aids — over-32 kg items are referred to the cargo department.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage space or closet size is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted. \"The spillable battery must remain installed with the wheelchair unless: the design of the wheelchair is not able to provide adequate protection against damage; [or] the wheelchair with spillable battery cannot be maintained in an upright position throughout the transportation.\" Terminals must be enclosed in a battery container and spill-resistant vent caps fitted where feasible. A removed spillable battery must be leak-tight packed, upright, with absorbent material, marked \"Battery, Wet, With Wheelchair\" and labelled Corrosive + Package Orientation.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Accepted. Covers regulated lead acid, sealed lead acid, gel, nickel-metal hydride, alkali-manganese, zinc-carbon and nickel-cadmium batteries. The battery must remain installed unless the wheelchair's design cannot protect it; terminals must be protected from short circuit by being enclosed within a battery container, and the battery must be identified correctly to the airline.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Accepted. \"Lithium battery must be a type which meets the requirements of each test in the UN Manual of Tests and Criteria, Part III, Subsection 38.3. Passenger may verify with the manufacturer and or the seller.\" Lithium iron phosphate is explicitly identified as a lithium-ion battery.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap published for a lithium battery that stays installed in the chair — Air Seychelles' 300 Wh figure applies only to a battery REMOVED from the wheelchair. The guide's default is that the battery remains installed unless the chair's design cannot protect it.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Each battery removed from the wheelchair must not exceed 300 Wh.\" \"All removed batteries must be carried in the passenger cabin.\" Removal is required only where \"the design of the wheelchair is not able to provide adequate protection against damage\", following the manufacturer's instructions.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare lithium batteries: \"A maximum of 1 spare – Not exceeding 300 Wh, or a maximum of 2 spares – Not exceeding 160 Wh each.\" 300 Wh is the highest permitted rating for a single spare.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum 2. Lithium: \"A maximum of 1 spare – Not exceeding 300 Wh, or a maximum of 2 spares – Not exceeding 160 Wh each.\" Non-spillable: one spare non-spillable battery, or two spare nickel-metal hydride or dry batteries. Spillable batteries: \"No Spare Battery Permitted.\"", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "No. For all three battery types \"the battery must remain installed with the wheelchair unless the design of the wheelchair is not able to provide adequate protection against damage\" (and, for spillable batteries, unless the chair cannot be kept upright). Where removal is necessary it must follow the manufacturer's instructions and the battery travels in the cabin.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"All battery terminals are protected from short circuits (by being enclosed within a battery container).\" Spillable batteries must also be \"fitted with spillable resistant vent caps (if feasible)\". Removed and spare batteries \"must be protected from damage (e.g.: by placing each battery in a protective pouch)\".", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "No form or MSDS is demanded, but the battery must be identified: \"Passenger should be able to identify the battery from the product specification or user-guide\", \"The battery is identified correctly to the airline\", \"Verify the label on the battery\", and for lithium the passenger \"may verify with the manufacturer and or the seller\" that it meets UN 38.3. A MEDIF is separately required for medical clearance, but that is a fitness-to-fly form, not a battery document.", "src": [ "s2", "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only with the airline's approval: \"When traveling with a battery-powered wheelchair, it is important to adhere to international dangerous goods regulations and obtain approval from the operator... submit a request at the time of booking or no later than 72 hours prior to your flight departure via email at support@airseychelles.com. Kindly note that the airline may not be able to carry your mobility aid or wheelchair if it does not meet the conditions laid out in the regulations.\"", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for powered wheelchairs.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions published. For a spillable-battery chair Air Seychelles only asks: \"Passenger may verify this prior to flight by providing the dimension of the wheelchair to the airline\" (to confirm the chair can be kept upright).", "src": [ "s2" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Air Seychelles says nothing about where a powered chair is returned.", "src": [ "s1" ] }, "notes": "Operator approval is mandatory for any battery-powered wheelchair: request it at booking or at least 72 hours before departure via support@airseychelles.com. Air Seychelles warns it \"may not be able to carry your mobility aid or wheelchair if it does not meet the conditions laid out in the regulations\"." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "\"The airline's fleet of A320neos' does not cater for personal onboard wheelchairs. For further information related to onboard assistance email medif@airseychelles.com.\" The A320neo is Air Seychelles' entire jet fleet (2 aircraft; the other 5 are 19-seat DHC-6 Twin Otters), and no airline-provided aisle chair is described anywhere on the site.", "src": [ "s1", "s7" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — Air Seychelles says nothing about wheelchair-accessible lavatories.", "src": [ "s1" ] }, "transfer_assistance": { "value": false, "detail": "\"Passengers experiencing mental, physical or total immobility must be accompanied at all times.\" WCHC is defined as a \"completely immobile passenger... unable to take care of his/her own needs on board\". \"A personal care attendant is required to travel with passengers with disabilities who are not self-reliant\" and must handle medical procedures, feeding and lavatory assistance; check-in staff confirm the passenger can feed themselves, manage the lavatory and administer their own medicine.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead seating policy published. Air Seychelles states only that \"reduced mobility passengers need to be able to use a regular aircraft seat with seatback in an upright position during taxi, take-off and landing\" and that \"for safety reasons, emergency exit rows are not available to passengers with reduced mobility\".", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. Air Seychelles has no wheelchair-specific liability rule or waiver. General baggage damage: report before leaving the airport to get a Damage Property Report, or write within 7 days of arrival; claims go to baggageclaims@airseychelles.com / mhlbag@airseychelles.com, assessed under the contract of carriage and \"related international rules\".", "src": [ "s8", "s6" ] }, "aircraft_hold_note": "Fleet: 2 Airbus A320-200neo and 5 DHC-6 Twin Otter-400 (19 seats). Air Seychelles states that its A320neo fleet \"does not cater for personal onboard wheelchairs\"; nothing at all is published about the 19-seat Twin Otters used on the Mahe-Praslin and domestic charter network. No hold-door or hold-compartment dimensions are published." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Seychelles' battery rules are unusually good for a carrier this size: a 3-page \"Motorized Wheelchair Reference Guide for Passengers 2024\" PDF linked from the Special Assistance page, covering spillable, non-spillable/NiMH/dry and lithium-ion chairs with explicit 300 Wh / 160 Wh spare limits. Three cautions for a power-chair user. (1) Operator approval is mandatory and Air Seychelles says outright it may refuse a chair that does not meet the regulations — give the full 72 hours. (2) Nothing is published about manual chairs, fees, free carriage, gate delivery, hold dimensions or damage liability; the 32 kg single-item checked-baggage cap is a general baggage rule and has deliberately NOT been imported as a wheelchair weight limit, and the 100 Wh / one-power-bank rule on the baggage page is explicitly for power banks, not mobility aids. (3) The A320neo fleet \"does not cater for personal onboard wheelchairs\", the airline describes no aisle chair of its own, and anyone with total immobility must travel with a companion plus a MEDIF. The Special Assistance page also contains a broken cross-reference: it says \"Passengers requesting the following assistance must hold a medical certificate in English... and must travel with a companion\" but the list it refers to is not printed on the page.", "searched_urls": [ "https://www.airseychelles.com/", "https://www.airseychelles.com/en", "https://www.airseychelles.com/en/special-assistance", "https://www.airseychelles.com/api/documents/file/motorised-wheelchair-guide.pdf", "https://www.airseychelles.com/en/prohibited-items", "https://www.airseychelles.com/en/contact-us", "https://www.airseychelles.com/en/baggage-information", "https://www.airseychelles.com/en/travel-info/baggage-information", "https://www.airseychelles.com/en/customer-service-plan", "https://www.airseychelles.com/en/our-fleet", "https://www.airseychelles.com/en/mishandled-baggage", "https://www.airseychelles.com/api/documents/file/Air_Seychelles_Fitness_To_Fly_Guidelines_(2022)-1.pdf" ] } }, { "schema_version": "1.1", "slug": "air-tahiti", "name": "Air Tahiti", "iata_code": "VT", "icao_code": "VTA", "country": "French Polynesia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airtahiti.com/", "sources": [ { "id": "s1", "title": "Passengers with reduced mobility or a medical condition (Internet Archive snapshot 2025-03-18)", "url": "https://web.archive.org/web/20250318003255/https://www.airtahiti.com/en/reduced-mobility", "retrieved": "2025-03-18", "kind": "official" }, { "id": "s2", "title": "Restricted items (Internet Archive snapshot 2025-11-13)", "url": "https://web.archive.org/web/20251113230846/https://www.airtahiti.com/en/restricted-items", "retrieved": "2025-11-13", "kind": "official" }, { "id": "s3", "title": "Special needs (Internet Archive snapshot 2025-09-12)", "url": "https://web.archive.org/web/20250912064417/https://www.airtahiti.com/en/special-needs", "retrieved": "2025-09-12", "kind": "official" }, { "id": "s4", "title": "Sports equipment and special baggage — medical equipment section (Internet Archive snapshot 2024-05-29)", "url": "https://web.archive.org/web/20240529213620/https://www.airtahiti.com/en/sports-equipment-special-baggage", "retrieved": "2024-05-29", "kind": "official" }, { "id": "s5", "title": "Imprint — head office address and telephone (Internet Archive snapshot 2025-08-05)", "url": "https://web.archive.org/web/20250805110108/https://www.airtahiti.com/en/imprint", "retrieved": "2025-08-05", "kind": "official" }, { "id": "s6", "title": "Contact us — online request form (Internet Archive snapshot 2025-10-14)", "url": "https://web.archive.org/web/20251014172230/https://www.airtahiti.com/en/contact-us", "retrieved": "2025-10-14", "kind": "official" }, { "id": "s7", "title": "Checked baggage allowance (Internet Archive snapshot 2025-08-07)", "url": "https://web.archive.org/web/20250807005232/https://www.airtahiti.com/en/checked-baggage", "retrieved": "2025-08-07", "kind": "official" }, { "id": "s8", "title": "Passagers a mobilite reduite ou medicalises — French original (Internet Archive snapshot 2024-12-12)", "url": "https://web.archive.org/web/20241212195954/https://www.airtahiti.com/fr/mobilite-reduite", "retrieved": "2024-12-12", "kind": "official" }, { "id": "s9", "title": "Forbidden and restricted items — landing page (Internet Archive snapshot 2025-01-17)", "url": "https://web.archive.org/web/20250117015027/https://www.airtahiti.com/en/forbidden-restricted-items", "retrieved": "2025-01-17", "kind": "official" }, { "id": "s10", "title": "General Conditions of Carriage — Article VII.3 (reduced-mobility acceptance) and Article XII (baggage liability, 17 SDR per kg) (Internet Archive snapshot 2025-08-05)", "url": "https://web.archive.org/web/20250805110205/https://www.airtahiti.com/en/general-conditions", "retrieved": "2025-08-05", "kind": "official" }, { "id": "s11", "title": "Notre flotte / Our fleet — 10 ATR-72, 2 ATR-42, 1 Twin Otter, 3 Beechcraft King Air B200 (Internet Archive snapshot 2025-08-03)", "url": "https://web.archive.org/web/20250803234649/https://www.airtahiti.com/fr/flotte", "retrieved": "2025-08-03", "kind": "official" }, { "id": "s12", "title": "Passengers with reduced mobility or a medical condition — Air Tahiti (live page)", "url": "https://www.airtahiti.com/en/reduced-mobility", "retrieved": "2026-07-30", "kind": "official" } ], "contacts": { "phone": [ { "label": "French Polynesia — Air Tahiti head office switchboard, Tahiti-Faa'a airport (the only telephone number printed anywhere on airtahiti.com; there is no accessibility or reservations line)", "number": "+689 40 86 40 00", "hours": null, "region": "PF", "src": [ "s5" ] } ], "email": [], "web_form": [ { "label": "Contact us — general online request form (Air Tahiti's only published contact channel)", "url": "https://www.airtahiti.com/en/contact-us", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Passengers with reduced mobility or a medical condition", "url": "https://www.airtahiti.com/en/reduced-mobility", "src": [ "s1" ] }, { "label": "Restricted items (battery and medical-equipment conditions)", "url": "https://www.airtahiti.com/en/restricted-items", "src": [ "s2" ] }, { "label": "Special needs", "url": "https://www.airtahiti.com/en/special-needs", "src": [ "s3" ] } ], "notes": "Air Tahiti publishes no disability desk, no special-assistance e-mail address, no TTY/relay and no reservations telephone number on its website — assistance must be requested through the booking agent/travel agency at the time of booking, or through the generic Contact us form. The only e-mail address printed on the site is the publishing manager's on the Imprint page (a commercial-department address, not an assistance channel), so it is not listed here. NOTE: www.airtahiti.com and www.airtahiti.pf are behind a Cloudflare bot wall that returned HTTP 403 to every route tried on 2026-07-29; every fact here comes from Internet Archive snapshots of Air Tahiti's own pages, dated in each source title." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline published for a wheelchair. Air Tahiti says only: \"At the booking stage, tell our agents about the nature of your disability and any special requirements you have (e.g. you need a wheelchair to get you to the aircraft...).\" Its General Conditions of Carriage add that acceptance of a Passenger with Reduced Mobility \"is subject to prior arrangements with Carrier\", again with no deadline. The 72-working-hour deadline on the restricted-items page applies to oxygen concentrators, not mobility aids.", "src": [ "s1", "s2", "s10" ] }, "how_to_request": { "value": "Tell the booking agents at the booking stage, and present an invalidity card at check-in", "detail": "\"At the booking stage, tell our agents about the nature of your disability and any special requirements you have.\" A support or restraining device that must be attached to the seat needs authorisation from the relevant department, and Air Tahiti will ask for a photo of the device, its dimensions and attachment instructions. Present your invalidity card at check-in.", "src": [ "s12" ] }, "fee_charged": { "value": false, "detail": "\"If you are travelling with a wheelchair and exceed your baggage allowance, you are entitled to free excess baggage for your wheelchair.\"", "src": [ "s12" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Air Tahiti does not say how many mobility devices are carried.", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Carried on most of the fleet, but not all of it: \"Wheelchair users cannot travel on Beechcraft flights.\" Air Tahiti also requires an accompanying able-bodied adult if you cannot, unaided, fasten your seatbelt, eat or drink, understand and follow the safety instructions, or carry out any medical treatment your condition requires.", "src": [ "s12" ] }, "cabin_stowage": { "value": null, "detail": "Not published — no in-cabin stowage of a folding manual wheelchair is described. On ATR flights cabin crew will help stow ordinary hand baggage in the overhead lockers; Twin Otter and Beechcraft flights have no cabin crew.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — Air Tahiti says nothing about where a wheelchair is returned. It states only that you board first (priority boarding) and are asked to disembark after all other passengers.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a wheelchair. The 23 kg figure on the checked-baggage page is the ordinary free allowance per passenger and Air Tahiti explicitly exempts the wheelchair from excess-baggage charges. Watch out, though: the special-baggage page (which lists \"Medical equipment (syringes, medicines, wheelchair...)\") says any baggage over 32 kg (71 lb) must be checked in with Air Tahiti's Freight Service instead. Air Tahiti does not say whether a wheelchair is exempt from that.", "src": [ "s7", "s1", "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions published. Ordinary checked baggage is limited to L+W+H <158 cm (62 in) including wheels and handles, and the special-baggage page sends anything over 150 cm total to the Freight Service — neither is stated to be a wheelchair limit, so no device figure is recorded here.", "src": [ "s7", "s4" ], "basis": null }, "notes": "Air Tahiti's fleet is ATR 72/42, DHC-6 Twin Otter and Beechcraft. Wheelchair users are barred from Beechcraft flights entirely, and Twin Otter and Beechcraft flights carry no cabin crew.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage space or closet size is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "No mobility-aid rule published. The nearest statement is a blanket line in the battery section of the restricted-items page: \"Devices containing wet cells or batteries are strictly prohibited in the cabin and in the hold. They may however be registered as freight under certain conditions.\" Air Tahiti does not say whether that sentence is meant to cover a wet-battery wheelchair — ask before booking.", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published — Air Tahiti's restricted-items page has no gel / AGM / sealed-lead-acid / dry-cell mobility-aid entry.", "src": [ "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. The restricted-items page has a lithium table, but it is explicitly for \"electronic devices and lithium batteries\" (watches, laptops, power banks) and says nothing about wheelchairs.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. The 100 Wh / 100-160 Wh / >160 Wh thresholds on Air Tahiti's restricted-items page govern consumer electronic devices, not mobility aids, and have deliberately not been imported here.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for a wheelchair battery removed into the cabin; ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for a spare wheelchair battery. The \"max 10 spare batteries per passenger\" line on the restricted-items page is the general consumer-electronics spare rule.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "No mobility-aid spare allowance published. Air Tahiti's general rule for electronic devices is up to 10 spare lithium batteries per passenger in carry-on only (and four spares for a portable oxygen concentrator) — neither figure is stated to apply to a wheelchair.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published — Air Tahiti says nothing about removing a wheelchair battery.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "No mobility-aid rule. Generally: \"Spare lithium batteries must be protected to prevent short circuits and carried in your carry-on baggage or on you.\"", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published for wheelchair batteries. Air Tahiti requires a prescription and a doctor's certificate for oxygen concentrators and syringes, and a photo/dimensions/fixing instructions for a seat-attached support device, but demands no battery paperwork.", "src": [ "s1", "s2" ] } }, "allowed": { "value": null, "detail": "Not published. Air Tahiti's page covers wheelchairs generically and lists 'Wheelchair' among the medical equipment with conditions of acceptance, but the text supplied does not distinguish powered from manual, and states no battery rule.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a powered wheelchair.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [ "s1" ] }, "notes": "Air Tahiti publishes nothing at all about electric wheelchairs or their batteries. Because its aircraft are small turboprops and wheelchair users are barred from Beechcraft flights, contact the booking department before buying a ticket if you use a power chair." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no on-board/aisle wheelchair is described on any Air Tahiti page. Twin Otter and Beechcraft flights carry no cabin crew.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — Air Tahiti says nothing about accessible lavatories on its ATR/Twin Otter/Beechcraft fleet.", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "On ATR flights cabin crew provide standard assistance including stowing hand baggage. On Twin Otter and Beechcraft flights there are no cabin crew at all, so blind passengers must be accompanied by an able-bodied adult and wheelchair users cannot travel on Beechcraft.", "src": [ "s12" ] }, "seating": { "value": "conditional", "detail": "Priority boarding: \"you can settle into your seat before the other passengers arrive\", presenting yourself at the gate ahead of others; on arrival you are asked to wait until other passengers have disembarked. On ATR flights cabin crew help stow hand baggage in the lockers.", "src": [ "s12" ] } }, "damage_liability": { "value": "17 SDR per kg for checked baggage; 332 SDR per passenger for cabin baggage (Warsaw Convention regime); no mobility-aid exception published", "detail": "Air Tahiti's General Conditions of Carriage apply the Warsaw Convention: liability for damage, delay or loss of checked baggage \"shall be limited to 17 SDR per kg\", and 332 SDR per passenger for cabin baggage. There is no mobility-aid carve-out, no full-value/ACAA-style waiver and no special-declaration option in the text, so a power chair is compensated by weight (25 kg = 425 SDR). Wording taken from the 5 Aug 2025 capture and repeated verbatim (17 DTS/kg) in the 15 Nov 2025 French capture.", "src": [ "s10" ] }, "aircraft_hold_note": "Fleet is the binding constraint, and Air Tahiti says so in terms rather than in figures: wheelchair users cannot travel on Beechcraft flights at all, and Twin Otter and Beechcraft aircraft carry no cabin crew, so blind passengers need an able-bodied companion on those types. ATR flights carry cabin crew and standard assistance." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Tahiti is the domestic French Polynesian carrier (ATR 72/42, Twin Otter, Beechcraft) and is a different company from Air Tahiti Nui. Two hard facts a wheelchair user needs. (1) \"Wheelchair users cannot travel on Beechcraft flights\" — an outright aircraft exclusion, repeated in the French original; and Twin Otter and Beechcraft flights have no cabin crew at all. (2) The chair itself is carried without excess-baggage charge. Beyond that the site is close to silent: the reduced-mobility page tells you to \"read the conditions of acceptance of medical equipment\" and lists \"Wheelchair\" among them, but the list items are dead text and the restricted-items page they point to has no wheelchair or mobility-aid entry whatsoever. There is therefore NO published rule on electric wheelchairs, battery types, watt-hour caps, spares, removal, gate delivery, aisle chairs or damage liability, and the 100/160 Wh and 10-spare figures on the restricted-items page are explicitly consumer-electronics rules and have not been imported. One blanket line does exist and may matter: \"Devices containing wet cells or batteries are strictly prohibited in the cabin and in the hold. They may however be registered as freight under certain conditions.\" IMPORTANT: www.airtahiti.com and www.airtahiti.pf sit behind a Cloudflare bot wall (HTTP 403 to direct fetches, browser-verification page through the reader proxy, on 2026-07-29), so every fact here is taken from Internet Archive snapshots of Air Tahiti's own pages, dated 2024-05-29 to 2025-11-13 and named in each source title. A human with browser access should re-check the live pages, and in particular whether Air Tahiti has since published wheelchair battery conditions. FRESHNESS RE-CHECK, 29 July 2026: every route was retried live today — https/http, with and without www, airtahiti.com and airtahiti.pf, the /en/ and /fr/ paths, the reservation subdomain, the reader proxy with 25s and 40s render waits, two public CORS proxies and a direct browser-UA request. All returned Cloudflare 403 or 522, including /robots.txt, so THIS RECORD IS STILL ARCHIVE-ONLY. The Internet Archive holds no capture newer than the ones cited: /en/reduced-mobility ends at 18 Mar 2025, /fr/mobilite-reduite at 12 Dec 2024, /en/sports-equipment-special-baggage at 29 May 2024, /en/forbidden-restricted-items at 17 Jan 2025, /en/restricted-items at 13 Nov 2025 (CDX, limit=-8, no collapse). Treat every statement below as 1-2-year-old information and confirm with Air Tahiti before travelling. Nothing here is a hard numeric wheelchair cap, because Air Tahiti publishes none, so no stale figure had to be withdrawn. Two things were added on 29 July 2026 from captures the earlier pass had not read: the General Conditions of Carriage (17 SDR per kg / 332 SDR baggage liability, Warsaw regime, no mobility-aid exception; 5 Aug 2025 capture, repeated in the 15 Nov 2025 French capture) and the fleet page (3 Beechcraft King Air B200 and 1 Twin Otter still in service at 22 June 2025, so the Beechcraft exclusion still bites). The only Air Tahiti-owned host that answers live is the recruitment site carrieres.airtahiti.com (HTTP 200 on 2026-07-29, confirms the head office at Faa'a international airport, 98702 Fa'a'a) — it carries no policy or contact channel, so it has deliberately not been cited as a source. 2026-07-30: the live page was supplied by a human, replacing an archive-only record. The headline finding is a flat exclusion — \"Wheelchair users cannot travel on Beechcraft flights\" — which no other source in this dataset had captured. Air Tahiti still publishes no battery rule, no watt-hour figure, no chair dimensions and no weight limit; its 'Wheelchair' conditions-of-acceptance link was not part of the supplied text.", "searched_urls": [ "https://www.airtahiti.com/", "https://www.airtahiti.com/en/reduced-mobility", "https://www.airtahiti.pf/mobilite-reduite", "https://web.archive.org/web/20250318003255/https://www.airtahiti.com/en/reduced-mobility", "https://web.archive.org/web/20241212195954/https://www.airtahiti.com/fr/mobilite-reduite", "https://web.archive.org/web/20250117015027/https://www.airtahiti.com/en/forbidden-restricted-items", "https://web.archive.org/web/20251113230846/https://www.airtahiti.com/en/restricted-items", "https://web.archive.org/web/20250912064417/https://www.airtahiti.com/en/special-needs", "https://web.archive.org/web/20231025054508/https://www.airtahiti.com/en/assistance", "https://web.archive.org/web/20250805110213/https://www.airtahiti.com/en/help-contacts", "https://web.archive.org/web/20251014172230/https://www.airtahiti.com/en/contact-us", "https://web.archive.org/web/20250805110108/https://www.airtahiti.com/en/imprint", "https://web.archive.org/web/20250807005232/https://www.airtahiti.com/en/checked-baggage", "https://web.archive.org/web/20240529213620/https://www.airtahiti.com/en/sports-equipment-special-baggage", "https://web.archive.org/web/20250425150308/https://www.airtahiti.com/en/baggage-allowed-with-limited-release", "https://web.archive.org/web/2025/https://www.airtahiti.com/en/booking-tickets", "https://web.archive.org/web/2025/https://www.airtahiti.com/en/airport", "https://airtahiti.com/en/reduced-mobility", "https://www.airtahiti.pf/en/reduced-mobility", "https://www.airtahiti.com/robots.txt", "https://www.airtahiti.com/sitemap.xml", "https://reservation.airtahiti.com/", "https://carrieres.airtahiti.com/", "http://web.archive.org/cdx/search/cdx?url=airtahiti.com/en/reduced-mobility&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=airtahiti.com/fr/mobilite-reduite&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=airtahiti.com/en/sports-equipment-special-baggage&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=airtahiti.com/en/forbidden-restricted-items&output=json&limit=-8", "https://web.archive.org/web/20250805110205/https://www.airtahiti.com/en/general-conditions", "https://web.archive.org/web/20250425154746/https://www.airtahiti.com/en/general-conditions", "https://web.archive.org/web/20251115062021/https://www.airtahiti.com/conditions-generales", "https://web.archive.org/web/20250622213311/https://www.airtahiti.com/en/fleet", "https://web.archive.org/web/20250803234649/https://www.airtahiti.com/fr/flotte", "https://web.archive.org/web/20260225165736/https://www.airtahiti.com/en/baggage-animals" ] } }, { "schema_version": "1.1", "slug": "air-tahiti-nui", "name": "Air Tahiti Nui", "iata_code": "TN", "icao_code": "THT", "country": "French Polynesia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airtahitinui.com/", "sources": [ { "id": "s1", "title": "Assistance for passengers with disabilities", "url": "https://www.airtahitinui.com/en/assistance-passengers-disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted or prohibited items (mobility-aid battery rules)", "url": "https://www.airtahitinui.com/en/restricted-or-prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special assistance", "url": "https://www.airtahitinui.com/en/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Find us — offices and call centres", "url": "https://www.airtahitinui.com/en/find-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us — online request form", "url": "https://www.airtahitinui.com/en/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage Policies", "url": "https://www.airtahitinui.com/en/baggage-policies", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Aide aux personnes en situation de handicap ou a mobilite reduite (French original)", "url": "https://fr.airtahitinui.com/aide-aux-personnes-en-situation-de-handicap-ou-mobilite-reduite", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Passenger services and assistance", "url": "https://www.airtahitinui.com/en/passenger-services-and-assistance", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "French Polynesia — Air Tahiti Nui call center (Papeete)", "number": "+689 40 476 787", "hours": "Mon-Fri 8am-4.30pm, Sat 8am-12pm", "region": "PF", "src": [ "s4" ] }, { "label": "USA & Canada — Reservations Call Center (toll free)", "number": "+1 877 824 4846", "hours": "Mon-Fri 6am-5.30pm, Sat-Sun 9am-2pm PST", "region": "US", "src": [ "s4" ] }, { "label": "USA & Canada — Reservations Call Center for callers outside the USA", "number": "+1 310 662 1860", "hours": "Mon-Fri 6am-5.30pm, Sat-Sun 9am-2pm PST", "region": "US", "src": [ "s4" ] }, { "label": "France, Belgium & Luxembourg — Reservations & passenger information", "number": "+33 9 71 07 93 75", "hours": "Mon-Sat 08:00-20:00 including public holidays", "region": "FR", "src": [ "s4" ] }, { "label": "Australia — Customer Call Centre", "number": "+61 2 906 189 09", "hours": "Mon-Fri 8:00am-9:00pm", "region": "AU", "src": [ "s4" ] }, { "label": "New Zealand — Customer Call Centre", "number": "+64 9 869 6840", "hours": "Mon-Sat 8:00am-9:00pm", "region": "NZ", "src": [ "s4" ] }, { "label": "Japan — Tokyo office (reservations line)", "number": "+81 3 6228 5605", "hours": null, "region": "JP", "src": [ "s4" ] }, { "label": "United Kingdom & Ireland — Airline Business APG", "number": "+44 844 482 1675", "hours": null, "region": "GB", "src": [ "s4" ] } ], "email": [ { "label": "France — Reservations & passenger information", "address": "res.fr@airtahitinui.com", "src": [ "s4" ] }, { "label": "Australia — Customer Call Centre", "address": "tnres.au@airtahitinui.com", "src": [ "s4" ] }, { "label": "New Zealand — Customer Call Centre", "address": "tnres.nz@airtahitinui.com", "src": [ "s4" ] }, { "label": "United Kingdom & Ireland — Reservations", "address": "resa@airtahitinui.co.uk", "src": [ "s4" ] } ], "web_form": [ { "label": "Contact us — online request form (the channel the disability page points to for assistance requests)", "url": "https://www.airtahitinui.com/en/contact-us", "src": [ "s1", "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Assistance for passengers with disabilities", "url": "https://www.airtahitinui.com/en/assistance-passengers-disabilities", "src": [ "s1" ] }, { "label": "Restricted or prohibited items (wheelchair battery rules)", "url": "https://www.airtahitinui.com/en/restricted-or-prohibited-items", "src": [ "s2" ] }, { "label": "Special assistance", "url": "https://www.airtahitinui.com/en/special-assistance", "src": [ "s3" ] } ], "notes": "No dedicated disability telephone line, no TTY/text-relay and no WhatsApp are published — assistance is requested online at booking, through Manage My Booking, or through the ordinary country call centres listed above. Air Tahiti Nui flies to Los Angeles and cites \"U.S. DOT Part 382 Airline Passengers with Disabilities Bill of Rights\", but publishes no Complaints Resolution Official name, phone number or e-mail address anywhere on its US site (us.airtahitinui.com serves the same page as the global site)." }, "policy": { "notice_hours": { "value": 48, "detail": "\"For certain types of assistance, such as traveling with a personal wheelchair or a guide dog, additional information may be required... it is crucial to provide these details at the time of booking your ticket, at least 48 hours prior to your scheduled departure.\" For an electric chair: \"We strongly recommend that you make your transportation request at least 48 hours before your flight.\" Ordinary assistance requests are accepted up to the day of departure. Arrive at the airport 3 hours before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Select Assistance under Choose Services when booking online, or add it afterwards in Manage My Booking > Additional Services > Assistance; alternatively via your Air Tahiti Nui sales representative, travel agency, the country call centre or the Contact us form", "detail": "\"You have several options for requesting special assistance: through your designated Air Tahiti Nui sales representative; via your trusted travel agency; online during the booking process or through the 'contact us' section.\" No disability card is required — \"assistance can be requested based on the passenger's declaration of specific needs\".", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Air Tahiti Nui offers complimentary transportation for manual or electric wheelchairs and personal mobility equipment, without any size or weight limitations.\" \"In addition to the baggage allowance associated with your ticket, you are permitted to transport your medical equipment, personal mobility devices, and service animal at no additional cost.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "No number published. Air Tahiti Nui says \"your personal wheelchair and other mobility equipment can be transported in the cargo hold at no extra charge\" without capping how many devices.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Air Tahiti Nui offers complimentary transportation for manual or electric wheelchairs and personal mobility equipment, without any size or weight limitations.\" At booking you must state the type of wheelchair, its dimensions, weight and whether it folds.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "All Air Tahiti Nui aircraft have \"dedicated storage space for folding or collapsible personal manual wheelchairs, adult size (33 x 91 x 107 cm or 13 x 36 x 42 inches)\".", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"In most airports, you can keep your wheelchair with you until the aircraft gate or boarding gate, if boarding is not directly through an aerobridge. In such cases, your manual wheelchair will be delivered to you upon disembarkation or upon entering the terminal.\"", "src": [ "s1" ] }, "max_weight_kg": { "value": "no_limit", "detail": "\"Air Tahiti Nui offers complimentary transportation for manual or electric wheelchairs and personal mobility equipment, without any size or weight limitations\" (French original: \"Il n'y a pas de limite de taille ou de poids\").", "src": [ "s1", "s7" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size for a CHECKED wheelchair — Air Tahiti Nui states carriage is \"without any size or weight limitations\". The 33 x 91 x 107 cm figure is the in-cabin closet limit, recorded under cabin_stowage_dimensions.", "src": [ "s1" ], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": 91, "width_cm": 33, "length_cm": 107, "basis": "cabin_stowage", "detail": "\"Dedicated storage space for folding or collapsible personal manual wheelchairs, adult size (33 x 91 x 107 cm or 13 x 36 x 42 inches)\" on all aircraft. Air Tahiti Nui prints the three figures without naming the axes; mapped here smallest-to-width. This is the US DOT 13 x 36 x 42 in closet rule.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Due to potential risks to flight safety, transportation of wheelchairs with non-reversible batteries [ATN's term for wet batteries] requires special precautions and may be declined without prior information. Please inquire about the conditions for transportation when making your reservation.\" The restricted-items page adds prior airline approval, terminals enclosed in a battery container, spill-resistant vent caps where feasible, and either secure attachment with isolated circuits or removal per the manufacturer's instructions when the aid cannot be kept upright.", "src": [ "s1", "s2", "s7" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted, but \"Caution: The airline's prior approval is required\". \"The battery can remain attached to the wheelchair or mobility equipment if it is securely fixed. Terminals do not need to be disconnected if they are already included in a battery container or isolated to prevent short-circuiting. The motor must be in the 'disengaged' position.\" Spares: one spare wet non-spillable, or two spare nickel-metal hydride, or two spare dry batteries, in strong rigid packagings.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted, but \"Caution: The airline's prior approval is required\". Air Tahiti Nui classes lithium batteries with the dry/\"reversible\" type, so the battery may stay attached if securely fixed and the electrical circuits are isolated per the manufacturer's instructions; otherwise it must be removed and carried in the cabin. The wheelchair itself travels as checked luggage.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap published for a lithium battery that stays installed in the chair — the 300 Wh / 160 Wh figures apply to REMOVED and SPARE batteries. An installed battery must be \"adequately protected against damage by the design of the mobility aid and securely attached to the wheelchair\" with the circuits isolated.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The removed battery must not exceed 300 Wh. If the mobility aid is powered with two batteries, each battery must not exceed 160 Wh.\" \"Any removed battery(ies) and any spare battery(ies) shall be placed in carry-on luggage.\"", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A passenger may carry a maximum of one spare lithium ion battery with a power rating not exceeding 300 Wh or a maximum of two spare batteries, each battery must not exceed 160 Wh.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum 2. Lithium: one spare up to 300 Wh, or two spares of no more than 160 Wh each. Non-spillable/NiMH/dry: one spare wet non-spillable battery, or two spare nickel-metal hydride batteries, or two spare dry batteries. All spares travel in carry-on baggage with terminals protected.", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "No. For every battery type the rule is \"the battery shall be either adequately protected against damage by the design of the mobility aid and securely attached to the wheelchair... OR removed from the mobility aid following the manufacturer's instructions\". Removed batteries must travel in the cabin.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "\"Battery terminals shall be protected from short circuits, e.g. by being enclosed within a battery container.\" \"Terminals do not need to be disconnected if they are already included in a battery container or isolated to prevent short-circuiting. The motor must be in the 'disengaged' position.\" The electrical circuits must be isolated following the manufacturer's instructions.", "src": [ "s1", "s2" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded. Air Tahiti Nui only asks you to declare, at booking, the type of wheelchair, its dimensions, its weight and whether it folds, and says \"additional information may be required\" when travelling with a personal wheelchair.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Carried free and with no size or weight limit, but the restricted-items page prints \"Caution: The airline's prior approval is required\" against every mobility-aid battery category, and the disability page warns the request \"may be declined if the battery characteristics of your wheelchair do not meet safety requirements for transportation\". \"As a general rule, electric wheelchairs need to be checked in as baggage.\"", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": "no_limit", "detail": "\"Air Tahiti Nui offers complimentary transportation for manual or electric wheelchairs and personal mobility equipment, without any size or weight limitations.\"", "src": [ "s1", "s7" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions — Air Tahiti Nui states carriage is \"without any size or weight limitations\".", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": false, "detail": "\"As a general rule, electric wheelchairs need to be checked in as baggage. They will be returned to you at the baggage claim area.\" NOTE: the \"Assistance upon Arrival\" section of the same page promises that \"your baggage, wheelchair (if it has been stowed in the hold), and any other mobility equipment will be promptly delivered to you with priority\" — the page does not reconcile the two, and the electric-specific text is the stricter one.", "src": [ "s1" ] }, "notes": "Prior airline approval is required for every mobility-aid battery type. Keep pressure-relief cushions, removable footrests and joystick controllers with you: \"we recommend that you keep items such as pressure relief cushions, removable footrests, joystick controllers, etc., in your carry-on or checked baggage to minimize the risk of loss or damage.\"" }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All our aircraft are equipped with: Onboard wheelchairs (WCOB) for in-flight mobility.\" The airline also offers \"the use of a wheelchair on board, provided by the airline, when necessary for moving around the cabin\".", "src": [ "s1" ] }, "accessible_lavatory": { "value": true, "detail": "\"All our aircraft are equipped with... accessible toilets for passengers with reduced mobility.\" Cabin crew can help you reach the lavatory but \"are unable to provide assistance inside the restroom\".", "src": [ "s1" ] }, "transfer_assistance": { "value": false, "detail": "\"Our assistance does not extend to tasks such as meal or medication administration, toilet use, or other personal assistance... If you require additional support, we recommend traveling with a companion.\" A companion may be mandatory where the passenger is both blind and deaf, has a mental disability preventing them from following instructions, or \"is unable to move around or feed themselves without assistance, or to attend to their personal needs during the flight\".", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"Most of our seats have adjustable armrests\", except: fixed centre armrests in Poerava Business and in Manava Premium, and fixed armrests on Moana Economy seats 18 ABC DEF JKL, 31 ABC JKL and 32 DEF. Seats not available for safety reasons: 31 ABC JKL (emergency exits), 1 AB DE KL and 5 BK in Business, 10 BD FK in Premium, and 28/44/45/46 DF in Economy. Priority pre-boarding is offered.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published. Air Tahiti Nui points to EC Regulation 1107/2006 and \"U.S. DOT Part 382 Airline Passengers with Disabilities Bill of Rights\" for your rights but states no wheelchair-specific liability figure or waiver. It only warns: \"While we take all necessary precautions to avoid damage, we recommend that you keep items such as pressure relief cushions, removable footrests, joystick controllers, etc., in your carry-on or checked baggage.\"", "src": [ "s1" ] }, "aircraft_hold_note": "Air Tahiti Nui states that ALL its aircraft (a single-type Boeing 787-9 fleet) carry an on-board wheelchair, an accessible lavatory and a dedicated closet for one folding adult manual wheelchair of 33 x 91 x 107 cm. No hold-door or hold-compartment dimensions are published, and the airline states there is no size or weight limit on a checked mobility aid." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Two Air Tahiti Nui pages must be read together: the disability page (service, closet size, WCOB, notice) and the Restricted or prohibited items page (the actual battery numbers). The battery vocabulary on the disability page is a confusing translation from French — ATN calls dry/non-spillable batteries \"reversible\" and wet/spillable batteries \"non-reversible\", and puts lithium in the \"reversible\" group; the French original (\"batteries dites inversables (egalement appelees batteries seches)... batteries dites non inversables (egalement appelees batteries humides)\") confirms which is which, and this record follows the French. Every mobility-aid battery category on the restricted-items page carries \"Caution: The airline's prior approval is required\", which is why all three battery facts and electric.allowed are recorded as conditional rather than true. Two other things a power-chair user should note: an electric chair is checked and returned at the baggage belt, not the aircraft door (the manual chair is returned at the door), and the 20-batteries/two-batteries-over-100 Wh figures on the restricted-items page are the general spare-lithium rules for consumer electronics and have NOT been imported as mobility-aid limits. ATN flies to LAX but publishes no Complaints Resolution Official contact.", "searched_urls": [ "https://www.airtahitinui.com/", "https://www.airtahitinui.com/en", "https://www.airtahitinui.com/en/passenger-services-and-assistance", "https://www.airtahitinui.com/en/special-assistance", "https://www.airtahitinui.com/en/assistance-passengers-disabilities", "https://www.airtahitinui.com/en/restricted-or-prohibited-items", "https://www.airtahitinui.com/en/baggage-policies", "https://www.airtahitinui.com/en/contact-us", "https://www.airtahitinui.com/en/find-us", "https://us.airtahitinui.com/assistance-passengers-disabilities", "https://fr.airtahitinui.com/aide-aux-personnes-en-situation-de-handicap-ou-mobilite-reduite" ] } }, { "schema_version": "1.1", "slug": "air-tanzania", "name": "Air Tanzania", "iata_code": "TC", "icao_code": "ATC", "country": "Tanzania, United Republic of", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airtanzania.co.tz/", "sources": [ { "id": "s1", "title": "Baggage — Special Baggage Items (Wheelchairs)", "url": "https://www.airtanzania.co.tz/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Services — Traveling with Mobility and Medical Devices", "url": "https://www.airtanzania.co.tz/special-services?id=105", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special Services (hub page, MEDIF form)", "url": "https://www.airtanzania.co.tz/special-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Form (contact centre numbers and addresses)", "url": "https://www.airtanzania.co.tz/contact-form", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Offices", "url": "https://www.airtanzania.co.tz/offices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Our Fleet", "url": "https://www.airtanzania.co.tz/our-fleet", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Before The Flight", "url": "https://www.airtanzania.co.tz/before-takeoff", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Tanzania — Air Tanzania Contact Centre (bookings and, per the FAQ, anything that cannot be done online)", "number": "+255 748 773 900", "hours": null, "region": "TZ", "src": [ "s4" ] }, { "label": "Tanzania — Dar es Salaam head office switchboard (ATC House, Ohio Street)", "number": "+255 222 117 500", "hours": null, "region": "TZ", "src": [ "s4" ] } ], "email": [ { "label": "Contact centre — bookings", "address": "contactcentre@airtanzania.co.tz", "src": [ "s4" ] }, { "label": "General enquiries", "address": "info@airtanzania.co.tz", "src": [ "s4" ] } ], "web_form": [ { "label": "Contact Form", "url": "https://www.airtanzania.co.tz/contact-form", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Traveling with Mobility and Medical Devices", "url": "https://www.airtanzania.co.tz/special-services?id=105", "src": [ "s2" ] }, { "label": "Baggage — Special Baggage Items (wheelchair carriage and charges)", "url": "https://www.airtanzania.co.tz/baggage", "src": [ "s1" ] }, { "label": "MEDIF form (medical clearance)", "url": "https://www.airtanzania.co.tz/images/pdfs/MEDIF.pdf", "src": [ "s3" ] } ], "notes": "Air Tanzania publishes no disability desk, no special-assistance e-mail address, no assistance-request web form and no TTY/relay service. The Offices page lists station and city-office mobile numbers across Tanzania and abroad, but every e-mail address on it is obfuscated by the site's anti-spam script and none is identified as an accessibility contact, so they are not transcribed. The Special Services page links a MEDIF (fitness-to-fly) form and an Unaccompanied Minor form, but no wheelchair or mobility-aid form." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline published for a wheelchair or mobility aid. The only lead time Air Tanzania prints in this area is for stretchers: \"Stretcher case clearance requires at least 48hrs prior notification.\" Passengers are told to arrive at least 2 hours before a domestic and 3 hours before an international flight.", "src": [ "s2", "s7" ] }, "how_to_request": { "value": "Not published as a formal process — Air Tanzania gives no assistance-request form or code list; use the Contact Centre (+255 748 773 900 / contactcentre@airtanzania.co.tz) or the Contact Form, and submit a MEDIF if medical clearance is needed", "detail": "Air Tanzania's mobility page describes only medical clearance and stretcher service and never says how to request wheelchair assistance. It asks passengers to \"provide details of the device before travel to doctors on call\" for medical devices, and to \"download and complete the MEDIF\" where medical clearance applies. Its FAQ repeatedly directs anything not doable online to the Contact Centre.", "src": [ "s2", "s4" ] }, "fee_charged": { "value": "conditional", "detail": "Free on most of the network but NOT everywhere: \"Passengers may carry their own wheelchair free of charge (tagged at check-in), except on flights from Mumbai (USD 30) and Dubai (USD 90).\" Air Tanzania publishes no reason for the two exceptions.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Air Tanzania does not say how many mobility devices a passenger may bring.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Passengers may carry their own wheelchair free of charge (tagged at check-in), except on flights from Mumbai (USD 30) and Dubai (USD 90).\" The chair is tagged at check-in and carried in the hold; Air Tanzania publishes no other condition.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — no in-cabin stowage of a folding manual wheelchair is described. The site says only that a wheelchair is \"tagged at check-in\".", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — Air Tanzania says nothing about returning a wheelchair at the aircraft door or jet bridge.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a wheelchair. The 15/23/30 kg figures on the baggage page are ordinary per-passenger free allowances and Air Tanzania does not state that they apply to a mobility aid.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage space or closet size is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Air Tanzania has no wet/spillable mobility-aid battery rule anywhere on its site.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": null, "detail": "Not published — no gel / AGM / sealed-lead-acid / dry-cell mobility-aid rule is given.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published — Air Tanzania publishes no lithium-battery wheelchair rule and, unusually, no dangerous-goods or restricted-items page at all.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. Air Tanzania publishes no watt-hour figure of any kind.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published — no spare-battery allowance is stated for mobility aids.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published — Air Tanzania says nothing about removing a wheelchair battery.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published for mobility aids. The nearest statement is for medical devices generally: \"all medical devices must be dry-cell battery operated with sufficient battery supply for 1.5 times the flight duration and all batteries must be transported in accordance with applicable rules and regulations.\"", "src": [ "s1", "s2" ] }, "documentation": { "value": null, "detail": "No battery paperwork is demanded. Air Tanzania requires a MEDIF (Medical Information Form for Fitness to Fly) only where a medical condition needs clearance — including where \"you are unable to care for yourself hence needs special assistance\" — which is a fitness-to-fly form, not a battery document.", "src": [ "s2", "s3" ] } }, "allowed": { "value": null, "detail": "Not published. Air Tanzania's only wheelchair sentence (\"Passengers may carry their own wheelchair free of charge...\") does not distinguish manual from powered chairs, and neither the mobility/medical-devices page nor the baggage page says anything about battery-powered wheelchairs, mobility scooters or their acceptance conditions.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a powered wheelchair.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [ "s1" ] }, "notes": "Air Tanzania publishes nothing at all about electric wheelchairs or their batteries — no watt-hour limits, no battery types, no spare allowance, no approval process. Contact the Contact Centre before booking with a power chair." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "\"Onboard wheelchairs are not provided.\" Air Tanzania states this flatly on its baggage page, immediately after the wheelchair carriage rule, with no aircraft exception — its fleet includes Boeing 787-8 Dreamliners on long-haul routes.", "src": [ "s1", "s6" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — Air Tanzania says nothing about wheelchair-accessible lavatories.", "src": [ "s1" ] }, "transfer_assistance": { "value": null, "detail": "Not published. Air Tanzania describes no boarding-transfer or in-cabin personal assistance service. It says only that being \"unable to care for yourself hence needs special assistance\" is one of the conditions requiring medical clearance via a MEDIF, and that stretcher passengers \"require an appropriate medical escort\".", "src": [ "s2" ] }, "seating": { "value": null, "detail": "No movable-armrest, bulkhead or accessible-seating policy published.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published — Air Tanzania states no liability rule, limit or waiver for damage to a mobility aid.", "src": [ "s1" ] }, "aircraft_hold_note": "Fleet listed by Air Tanzania: Dash 8 Q-400, Airbus A220, Boeing 787 Dreamliner, Boeing 737 MAX 9 and a 767-300F freighter. No on-board (aisle) wheelchair is provided on any of them, and no hold-door or hold-compartment dimensions are published." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Tanzania's site is reachable and has a \"Traveling with Mobility and Medical Devices\" page, but that page is entirely about medical clearance, medical devices, oxygen, medication and stretchers — it never mentions wheelchairs. The airline's only wheelchair policy is two sentences buried in the Special Baggage Items table of the baggage page: \"Passengers may carry their own wheelchair free of charge (tagged at check-in), except on flights from Mumbai (USD 30) and Dubai (USD 90). Onboard wheelchairs are not provided.\" Two things a wheelchair user should note. (1) The Mumbai/Dubai charge is a genuine fee for carrying a mobility aid, which is why fee_charged is recorded as conditional rather than false — read the exact figures in the detail. (2) There is no aisle chair on any aircraft, including the 787 used on long-haul routes. Air Tanzania publishes NO dangerous-goods or restricted-items page at all, so there is no lithium watt-hour figure, no spare-battery rule and no electric-wheelchair acceptance statement anywhere on the site; nothing has been imported from ICAO/IATA defaults. There is also no accessibility desk, no special-assistance e-mail, no WCHR/WCHS/WCHC code list and no advance-notice deadline for a wheelchair (the only 48-hour deadline published is for stretcher clearance). A power-chair user must phone the Contact Centre. (The MEDIF PDF link on the Special Services page could not be downloaded within the timeout on 2026-07-29 and its contents are therefore not reflected here.)", "searched_urls": [ "https://www.airtanzania.co.tz/", "https://www.airtanzania.co.tz/special-services", "https://www.airtanzania.co.tz/special-services?id=105", "https://www.airtanzania.co.tz/baggage", "https://www.airtanzania.co.tz/before-takeoff", "https://www.airtanzania.co.tz/health-information", "https://www.airtanzania.co.tz/faqs", "https://www.airtanzania.co.tz/offices", "https://www.airtanzania.co.tz/contact-form", "https://www.airtanzania.co.tz/our-fleet", "https://www.airtanzania.co.tz/images/pdfs/MEDIF.pdf" ] } }, { "schema_version": "1.1", "slug": "air-transat", "name": "Air Transat", "iata_code": "TS", "icao_code": "TSC", "country": "Canada", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airtransat.com/", "sources": [ { "id": "s1", "title": "Accessibility, Special needs and Medical Equipment (mobility aids, batteries, seating, onboard service)", "url": "https://www.airtransat.com/en-CA/travel-information/special-services/accessibility-special-needs-and-medical-equipment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Air Transat Request for Transport of Mobility Aids and Assistance (PDF form)", "url": "https://staticcontent.transat.com/airtransat/pdf/EN/Form-Mobility-Aids-assistance-EN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Air Transat Accessibility Plan 2026–2029 (feedback process, relay numbers, ATPDR status)", "url": "https://www.airtransat.com/en-CA/travel-information/special-services/accessibility-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Restricted and prohibited items — batteries and portable electronic devices", "url": "https://www.airtransat.com/en-CA/travel-information/baggage/restricted-prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Help and contact / Contact us — phone, TTY and Bell Relay", "url": "https://www.airtransat.com/en-CA/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special requests and reduced mobility form", "url": "https://www.airtransat.com/en-CA/forms/special-requests-and-reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Special services hub (accessibility plans and progress reports)", "url": "https://www.airtransat.com/en-CA/travel-information/special-services", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Canada & U.S. — Contact Centre 1-877-TRANSAT (toll-free); use it to reach the Special Request department", "number": "+1 877 872 6728", "hours": "24 hours a day, 7 days a week", "region": "CA/US", "src": [ "s5", "s6" ] }, { "label": "Other countries — Contact Centre (long distance)", "number": "+1 514 636 3630", "hours": "24 hours a day, 7 days a week", "region": "INTL", "src": [ "s5", "s3" ] }, { "label": "TTY for guests who are deaf or hard of hearing (toll-free)", "number": "+1 866 234 5136", "hours": null, "region": "CA/US", "src": [ "s5", "s3" ] }, { "label": "TTY for guests who are deaf or hard of hearing — long distance", "number": "+1 514 906 5196", "hours": null, "region": "INTL", "src": [ "s5", "s3" ] }, { "label": "Assistance for passengers at destination — Canada & USA (toll-free)", "number": "+1 855 333 1101", "hours": null, "region": "CA/US", "src": [ "s5" ] }, { "label": "Assistance for passengers at destination — Canadian number from anywhere", "number": "+1 514 906 5111", "hours": null, "region": "INTL", "src": [ "s5" ] } ], "email": [ { "label": "Special Requests Services — send the Request for Transport of Mobility Aids and Assistance form and medical/assessment forms here, at least 48 h before departure", "address": "request@airtransat.com", "src": [ "s1", "s2" ] }, { "label": "Customer Relations — accessibility feedback, accessibility plan in alternate formats (Customer Relations, 300 Léo-Pariseau Street, suite 1200, Montreal, Quebec H2X 4C2)", "address": "relationsclientele@transat.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Special requests and reduced mobility form (assistance, seating, other special needs)", "url": "https://www.airtransat.com/en-CA/forms/special-requests-and-reduced-mobility", "src": [ "s1", "s6" ] }, { "label": "Request for Transport of Mobility Aids and Assistance (PDF form — device type, battery type, watt-hours, removable?, weight and dimensions; return 48 h before departure and bring a printed copy to each departure airport)", "url": "https://staticcontent.transat.com/airtransat/pdf/EN/Form-Mobility-Aids-assistance-EN.pdf", "src": [ "s1", "s2" ] }, { "label": "Damaged / delayed baggage and mobility aid report", "url": "https://mybag.aero/baggage/#/pax/airtransat/en-gb/main-menu", "src": [ "s1" ] } ], "relay": [ { "label": "Bell Relay Service (deaf, deafened, hard of hearing or speech disability)", "detail": "1-800-855-0511 (voice to TTY), 711 (TTY to voice), 1-800-855-1155 (TTY to TTY); then ask the operator to call Air Transat's contact centre on 1-866-234-5136 (toll-free) or 514-906-5196.", "src": [ "s3", "s5" ] } ], "policy_pages": [ { "label": "Accessibility, Special needs and Medical Equipment (mobility aids and battery rules)", "url": "https://www.airtransat.com/en-CA/travel-information/special-services/accessibility-special-needs-and-medical-equipment", "src": [ "s1" ] }, { "label": "Request for Transport of Mobility Aids and Assistance (PDF)", "url": "https://staticcontent.transat.com/airtransat/pdf/EN/Form-Mobility-Aids-assistance-EN.pdf", "src": [ "s2" ] }, { "label": "Accessibility Plan 2026–2029", "url": "https://www.airtransat.com/en-CA/travel-information/special-services/accessibility-plan", "src": [ "s3" ] }, { "label": "Restricted and prohibited items (batteries)", "url": "https://www.airtransat.com/en-CA/travel-information/baggage/restricted-prohibited-items", "src": [ "s4" ] } ], "notes": "Everything mobility-related routes through the Special Request department: the online 'Special requests and reduced mobility' form or request@airtransat.com. Air Transat asks for the mobility-aid PDF form at least 48 h before departure and for a printed copy at each departure airport." }, "policy": { "notice_hours": { "value": 48, "detail": "'We recommend that you contact our Special Request department at least 48 hours before your departure.' The Request for Transport of Mobility Aids and Assistance form must be returned 'no later than 48 hours prior to departure' to request@airtransat.com. Without notice Air Transat says it will 'still do our utmost to accommodate you'. Also arrive at the airport at least three hours before departure with a powered aid.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Complete the online 'Special requests and reduced mobility' form, and for a powered aid also email the Request for Transport of Mobility Aids and Assistance PDF to request@airtransat.com at least 48 h before departure", "detail": "The PDF asks for device type, battery type, watt-hours, whether spare batteries are carried, whether the battery is removable, key-operated or not, weight, height, length and width including parts, removable parts, and handling tips; a photo of the aid is requested if possible. Bring a printed copy to each departure airport. Existing bookings can also use 'Manage my booking'.", "src": [ "s1", "s2", "s6" ] }, "fee_charged": { "value": false, "detail": "'Air Transat will handle passenger mobility aids, wheelchairs and scooters with priority and free of charge. If necessary, Air Transat will remove any cargo or other baggage from the cargo hold to accommodate a person with disabilities' mobility aid.' Compact aids travel in the cabin at no extra cost, or free as checked baggage if oversized.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Air Transat does not publish a number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "'Your compact mobility aid (e.g., cane, walker) can be taken on board at no extra cost and will be safely stowed. If your compact mobility aid does not meet the specifications for carry-on luggage, we will gladly transport it as part of your checked luggage, free of charge. You don't need to make any prior arrangements before your trip.'", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "Compact aids (cane, walker) are taken on board at no extra cost and safely stowed. Cabin crew will 'safely store walkers or manual folding wheelchairs (if allowed) and we will remove any cargo or other baggage from storage to accommodate the mobility aid'. The '(if allowed)' caveat is Air Transat's own and no stowage dimensions are published.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "On arrival an Air Transat agent assists with 'delivering and transferring the mobility aid to the aircraft door (when facilities or customs regulations allow) or as soon as possible'. The mobility-aid form adds: 'Gate delivery of personal mobility aids is available where permitted by regulation. Consult www.airtransat.com for airports where gate delivery may not be possible.'", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for manual chairs. The only weight table Air Transat publishes (A321 330 lb / 150 kg; A330 no restriction) sits inside the 'Powered mobility aid or scooter' section and is recorded under electric.max_weight_kg.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for manual chairs. The published A321 cargo-hold-door aperture (152.4 cm wide × 114.3 cm high) appears under 'Powered mobility aid or scooter' and is recorded under electric.max_dimensions with basis hold_door.", "src": [], "basis": null }, "notes": "The mobility-aid form asks you to tag the aid with your full name, address and phone number, to list removable parts (seat cushion, head rest, chair back, leg/foot rests, tray, controller/joystick, armrests, straps) and to bring instructions, the manual and any tools.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage dimensions are published. The only cabin figure Air Transat gives is the general carry-on limit of 23 × 40 × 55 cm (9 × 15.5 × 21.5 in), which is what a 'compact mobility aid' must meet to travel as carry-on.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'Wet or spillable' batteries: not permitted in carry-on, not permitted in checked baggage — 'We do not transport this type of battery.' The mobility-aid form repeats: 'Please note that WET Cell spillable batteries are prohibited on Air Transat'. Damaged or leaking batteries are equally refused.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Non-spillable dry, AGM (absorbent glass mat) and gelled-electrolyte batteries are permitted only as checked/hold carriage — 'The battery must remain in the device and be transported in the cargo hold' — and Air Transat's eligibility table marks 'Approval required: Yes' for each of these types.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with Air Transat approval ('Approval required: Yes'). Removable lithium batteries must be removed, placed in individual protective bags and carried in the cabin — 'Batteries will not be accepted as checked baggage'; the chair itself then travels 'without restriction as checked baggage'. Non-removable lithium batteries stay in the device and travel in the hold.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Air Transat's mobility-aid eligibility table lists non-removable lithium batteries as 'Without limit' watt-hours, permitted in checked/hold carriage with the battery remaining in the device — subject to Air Transat's approval, like every battery type in that table.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Removable lithium: 'Up to 300WH', permitted in carry-on only (not checked), approval required. 'A maximum of one battery not exceeding 300WH or two batteries not exceeding 160WH may be carried on board.'", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Air Transat does not use the word 'spare' in its mobility-aid battery table; it allows 'a maximum of one battery not exceeding 300WH or two batteries not exceeding 160WH' on board for a removable-lithium aid, without saying whether that count includes a spare. The 100/160 Wh consumer-device table on the baggage page covers PEDs/CEDs/PMEDs, not mobility aids.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published as a spare count for mobility aids — see lithium_wh_spare_max. Generally, 'spare lithium or lithium-ion batteries must be carried in your hand luggage'.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on the battery: for a removable lithium-ion battery, yes — 'The batteries must be removed and placed in individual protective bags for transport in the cabin' and 'Batteries will not be accepted as checked baggage'. Non-removable lithium, non-spillable dry, AGM and gelled-electrolyte batteries must remain installed and travel in the cargo hold.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "'The battery terminals must be protected against short circuits, for example by covering the exposed terminals with tape.' Removed batteries also go in individual protective bags.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "The Request for Transport of Mobility Aids and Assistance form is required and asks explicitly for battery type, watt-hour rating, whether the battery is removable and whether spare batteries are carried, plus weight and dimensions; every accepted battery type is marked 'Approval required: Yes'. Bring instructions, the manual and any tools; present a printed copy of the form at each departure airport.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only with Air Transat's approval: in its \"Eligibility of battery-powered mobility aids\" table the \"Approval required\" column reads \"Yes\" for every accepted battery type (removable and non-removable lithium, non-spillable dry, AGM, gelled electrolyte); wet/spillable is refused. \"Battery-powered mobility aids must be charged and stored vertically.\" Send the Request for Transport of Mobility Aids and Assistance form at least 48 hours before departure. A321 hold door 152,4 x 114,3 cm, max 150 kg; A330 no restriction.", "src": [ "s1" ] }, "max_weight_kg": { "value": 150, "detail": "Airbus A321: maximum weight '330 pounds /150 kg'. Airbus A330: 'No restriction'. Air Transat's fleet is A321ceo, A321LR, A330-200 and A330-300, so the A321 figure is the binding one on most routes.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 114.3, "width_cm": 152.4, "length_cm": null, "detail": "Air Transat's 'Restriction by aircraft type' table gives CARGO HOLD DOOR apertures, not a stated maximum chair size: Airbus A321 maximum door width 152.4 cm / 60 in, maximum door height 114.3 cm / 45 in; Airbus A330 'No restriction'. If your device exceeds these you may still submit the form and the Request team will discuss options.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "'Gate delivery of personal mobility aids is available where permitted by regulation. Consult www.airtransat.com for airports where gate delivery may not be possible.' On arrival agents deliver and transfer the aid to the aircraft door when facilities or customs regulations allow.", "src": [ "s2", "s1" ] }, "notes": "Battery-powered aids must be charged and stored vertically. Air Transat refuses small lithium battery-powered vehicles that are not mobility aids (hoverboards, e-scooters such as Razor, airwheels, Onewheels, mini-Segways, e-bikes, ride-on toys) even with the battery removed." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Crew will 'provide an onboard wheelchair' and 'assist in moving between your seat and the washroom, including transfers to an on-board wheelchair'. No aircraft exceptions are stated.", "src": [ "s1" ] }, "accessible_lavatory": { "value": true, "detail": "'Our aircraft are equipped with accessible lavatories designed to be operated with minimal effort. You must be able to use them independently or with assistance from your support person.' Crew will also allow access to the most spacious washroom.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Agents assist with transferring between mobility aids at departure; on board crew help 'transfer from the mobility aid to the seat' and move between seat and washroom including transfers to the onboard wheelchair. Tasks such as help with eating, medication, using the washroom or seat transfers that the passenger cannot do at all require a support person — crew cannot perform them.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "'On request, we will do everything we can to assign you the most appropriate seat.' Ask via the Special Request form, subject 'reserve my seat', at least 48 h before departure, for an adapted seat such as one with a movable armrest, extra floor space or near a washroom. Seat-selection fees may be waived and a medical letter may be requested. Bulkhead and emergency-exit rows have fixed armrests and are not recommended.", "src": [ "s1" ] } }, "damage_liability": { "value": "Full repair or equivalent-model replacement plus expenses, explicitly without applying the Montreal Convention liability cap", "detail": "'If your mobility aid is damaged or delayed, we will provide you with a temporary replacement... repaired or replaced swiftly by the provider of your choice. Additionally, we will cover any expenses you incur... without applying any maximum statutory liability amounts... it will be replaced with an equivalent model. The maximum liability amount established by the Montreal Convention will not be applicable.' A special declaration of interest under Article 22 may also be made up to the point Air Transat takes the aid for stowage.", "src": [ "s1" ] }, "aircraft_hold_note": "Published cargo-hold-door restrictions by aircraft type: Airbus A321 — maximum door width 152.4 cm / 60 in, maximum door height 114.3 cm / 45 in, maximum weight 330 lb / 150 kg; Airbus A330 — no restriction on width, height or weight. Air Transat's fleet is the A321-200 (A321ceo), A321LR, A330-200 and A330-300, so any A321 leg is the binding constraint." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Transat publishes the most explicit battery-eligibility matrix of the three Canadian carriers reviewed: wet/spillable and damaged batteries are flatly refused; non-spillable dry, AGM and gel stay in the chair and go in the hold; removable lithium up to 300 Wh must come out and travel in the cabin (max one ≤300 Wh or two ≤160 Wh); non-removable lithium is accepted 'without limit' installed in the hold. Every accepted battery type is marked 'approval required', which is why the acceptance facts are recorded as conditional. The published size figures are CARGO-HOLD DOOR apertures (A321 152.4 × 114.3 cm; A330 unrestricted), not a stated maximum chair size, and exceeding them triggers a conversation rather than automatic refusal. Note the separate 100/160 Wh table on the baggage page applies to consumer and portable medical electronic devices, NOT to mobility aids. Air Transat became a 'large carrier' under the ATPDR on 1 January 2024; its Accessibility Plan 2026–2029 is published as a web page rather than a PDF.", "searched_urls": [ "https://www.airtransat.com/en-CA/travel-information/special-assistance", "https://www.airtransat.com/en-CA/travel-information/special-services", "https://www.airtransat.com/en-CA/travel-information/special-services/accessibility-special-needs-and-medical-equipment", "https://www.airtransat.com/en-CA/travel-information/special-services/accessibility-plan", "https://www.airtransat.com/en-CA/travel-information/special-services/feedback-process", "https://www.airtransat.com/en-CA/travel-information/baggage/restricted-prohibited-items", "https://www.airtransat.com/en-CA/forms/special-requests-and-reduced-mobility", "https://www.airtransat.com/en-CA/contact-us", "https://www.airtransat.com/en-CA/customer-service/help-and-contact", "https://www.airtransat.com/en-CA/legal/customer-service-plan", "https://staticcontent.transat.com/airtransat/pdf/EN/Form-Mobility-Aids-assistance-EN.pdf", "https://staticcontent.transat.com/airtransat/pdf/EN/air_travel_requirements_assessment_form.pdf" ] } }, { "schema_version": "1.1", "slug": "air-vanuatu", "name": "Air Vanuatu", "iata_code": "NF", "icao_code": "AVN", "country": "Vanuatu", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airvanuatu.com/", "sources": [ { "id": "s1", "title": "Special Assistance", "url": "https://www.airvanuatu.com/manage/specialassistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Before You Fly — dangerous goods, security information and ways to book", "url": "https://www.airvanuatu.com/manage/before-you-fly", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Conditions of Carriage", "url": "https://www.airvanuatu.com/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us — sales offices and opening hours", "url": "https://www.airvanuatu.com/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Medical Information form (MEDIF) — wheelchair codes, seating preference, oxygen charge, toileting", "url": "https://www.airvanuatu.com/library/files/medical-information-jul20.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special Cargo Bookings — live animals (service dogs), 30 kg per-piece OH&S limit, MSDS", "url": "https://www.airvanuatu.com/book/cargo/special-cargo-bookings", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "FAQs (customer service and reservations e-mail addresses; liquidation notice)", "url": "https://www.airvanuatu.com/plan/faqs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "At the Airport (domestic check-in opens 2 h, closes 45 min before departure)", "url": "https://www.airvanuatu.com/plan/at-the-airport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Special Assistance — snapshot 2006-02-06 (wheelchair.html: original SSR WCHR/WCHS/WCHC wording)", "url": "https://web.archive.org/web/20060206064928/http://www.airvanuatu.com/wheelchair.html", "retrieved": "2006-02-06", "kind": "official" } ], "contacts": { "phone": [ { "label": "Vanuatu — Contact Centre (bookings and assistance requests)", "number": "+678 23838", "hours": "See Contact Us page for opening hours", "region": "VU", "src": [ "s2" ] }, { "label": "Port Vila Sales Office — Head Office, Bladiniere", "number": "+678 20200", "hours": "Mon–Fri 08:00–16:00; Sat and public holidays 08:00–11:30; Sun closed", "region": "VU", "src": [ "s4" ] }, { "label": "Santo Sales Office — Main Street, Luganville", "number": "+678 36422", "hours": "Mon–Fri 08:00–16:00; Sat and public holidays 08:00–11:30; Sun closed", "region": "VU", "src": [ "s4" ] }, { "label": "Tanna Sales Office — Tafea Coop Building, Lenakel", "number": "+678 88667", "hours": "Mon–Fri 08:00–16:00; Sat and public holidays 08:00–11:30; Sun closed", "region": "VU", "src": [ "s4" ] } ], "email": [ { "label": "Reservations / new flight bookings", "address": "reservation@airvanuatu.vu", "src": [ "s2" ] }, { "label": "Customer service team (general — not a disability desk)", "address": "customercare@airvanuatu.vu", "src": [ "s7" ] } ], "web_form": [ { "label": "Contact Us form", "url": "https://www.airvanuatu.com/contact", "src": [ "s4" ] }, { "label": "Submit your Feedback", "url": "https://www.airvanuatu.com/plan/submit-your-feedback", "src": [ "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.airvanuatu.com/manage/specialassistance", "src": [ "s1" ] }, { "label": "Conditions of Carriage (8.1.1 free carriage of mobility aids; 9.2.5 baggage liability)", "url": "https://www.airvanuatu.com/conditions-of-carriage", "src": [ "s3" ] }, { "label": "Before You Fly — dangerous goods", "url": "https://www.airvanuatu.com/manage/before-you-fly", "src": [ "s2" ] }, { "label": "Medical Information form (MEDIF, PDF)", "url": "https://www.airvanuatu.com/library/files/medical-information-jul20.pdf", "src": [ "s5" ] } ], "notes": "No dedicated disability or accessibility phone line, email address, TTY/relay or online assistance form is published. Requests go through your Air Vanuatu sales consultant, your travel agent or the contact centre on +678 23838; the general customer-service mailbox is customercare@airvanuatu.vu and reservations is reservation@airvanuatu.vu (both are Cloudflare-obfuscated in the page source). Airport ticketing desks at Port Vila, Santo and Tanna are listed with hours but no phone numbers." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. The Special Assistance page says only to request a wheelchair \"prior to departure\" and to \"allow sufficient time for check-in and boarding\"; Conditions of Carriage 7.2.1 requires \"prior arrangement with Us\" without a figure. Domestic check-in opens 2 h and closes 45 minutes before departure. The one 72-hour figure the site ever carried applied to special meals and has been deleted since the 2022 version of the page.", "src": [ "s1", "s3", "s8" ] }, "how_to_request": { "value": "Ask your Air Vanuatu sales consultant or travel agent to request the wheelchair before departure, or call the contact centre on +678 23838", "detail": "\"If wheelchair assistance is required please advise your Air Vanuatu Sales consultant or your Travel Agent to request your wheel chair prior to departure.\" Conditions of Carriage 7.2.1 adds that acceptance of \"other people requiring special assistance is subject to prior arrangement with Us\", and that the arrangement \"may include… a requirement that a medical certificate, career [sic], medical supplies and/or medical practitioner accompany you on the flight at your cost\". Medical clearance uses the MEDIF and Harmless Discharge PDFs.", "src": [ "s1", "s3", "s5" ] }, "fee_charged": { "value": false, "detail": "Conditions of Carriage 8.1.1: \"In addition to the free Baggage allowance, we will carry at no additional charge in the hold a fully collapsible wheelchair and/or mobility aid for you if you are dependent on either or both.\" READ WITH 7.2.2, which pulls the other way: \"should you require special assistance or request us to supply equipment or facilities (such as oxygen) we will be entitled to charge you for the provision of such assistance, equipment or facilities.\" Carriage of the aid is free; the assistance is not guaranteed to be.", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. Article 8.1.1 refers to 'a fully collapsible wheelchair and/or mobility aid'.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "A fully collapsible wheelchair and/or mobility aid is carried free in the hold, on top of the baggage allowance (Conditions of Carriage 8.1.1). Air Vanuatu says it will transfer passengers to and from their own mobility device and the aircraft seat.", "src": [ "s3", "s1" ] }, "cabin_stowage": { "value": false, "detail": "'Passengers may not take their own wheels chair or aids into the aircraft cabin.' Walking canes and crutches may be carried on board and stowed in an overhead locker, and a collapsible walking frame may be stowed in the cabin if crew can stow it safely; non-collapsible frames are not permitted in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. The page describes surrender of a walking frame — \"you can use your frame to the departure gate where it can be surrendered for stowage in the aircraft hold\" — but says nothing about returning a wheelchair or frame at the aircraft door on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for mobility aids is published. Conditions of Carriage 8.1.2 says only that \"All Baggage allowances are subject to the occupational health and safety requirements of our staff and aircraft limitations\", and the domestic checked allowance is 10 kg. The only weight figure anywhere on the site is on the CARGO page — \"to comply with Occupational Health and Safety (OH&S) requirements the item must not weigh more than 30kg per piece\" — which is written for freight, not for a mobility aid.", "src": [ "s2", "s3", "s6" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No figure is published, and the airline knows it should be: \"Air Vanuatu operates a narrowed bodied aircraft your mobility aid will need to meet the specified size dimensions when adjusted or broken down for our aircraft.\" Those \"specified size dimensions\" are specified nowhere — not on the live site, not in the Conditions of Carriage, and not in any archived version of the page back to 2006.", "src": [ "s1", "s9" ], "basis": null }, "notes": "Article 8.1.1 specifies a \"fully collapsible\" wheelchair for free hold carriage; rigid, non-collapsible chairs are not addressed anywhere on the site. The wheelchair wording on the Special Assistance page is word-for-word what Air Vanuatu published in 2006, so the absence of a rigid-chair, powered-chair or battery rule is a two-decade-old omission rather than a post-liquidation gap. Air Vanuatu also reserves the right to refuse \"items we determine are unsuitable for carriage by reason of their weight, shape or size, fragility, contents or character, or for safety or operational reasons\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published, and moot: passengers may not take their own wheelchair into the cabin.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids, and the general rule is an unqualified ban: \"Corrosive materials (such as alkalis, acids, wet cell batteries, mercury)\" are listed as items unacceptable as baggage, and the dangerous-goods list repeats \"Corrosives such as mercury wet cell batteries, acids, alkalis\". No wheelchair carve-out and no approved-container procedure is published.", "src": [ "s2", "s3" ] }, "non_spillable": { "value": null, "detail": "Not published — no gel, AGM, sealed lead-acid or dry-cell wheelchair battery rule appears anywhere on airvanuatu.com.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — neither the Special Assistance page nor the dangerous-goods section mentions lithium-powered mobility aids.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — no watt-hour figure of any kind appears anywhere on airvanuatu.com. For dangerous-goods questions the airline sends travellers to the Australian regulator's tool at www.dangerousgoodsapp.casa.gov.au instead of publishing its own limits. ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — no watt-hour figure of any kind appears anywhere on airvanuatu.com. For dangerous-goods questions the airline sends travellers to the Australian regulator's tool at www.dangerousgoodsapp.casa.gov.au instead of publishing its own limits. ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — no watt-hour figure of any kind appears anywhere on airvanuatu.com. For dangerous-goods questions the airline sends travellers to the Australian regulator's tool at www.dangerousgoodsapp.casa.gov.au instead of publishing its own limits. ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published — Air Vanuatu sets no spare-battery figure for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Air Vanuatu does not say whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Air Vanuatu's dangerous-goods text lists prohibited items generally and states no terminal-insulation, disconnection or immobilisation requirement for a wheelchair battery.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet or MSDS requirement is published for a passenger's mobility aid. Air Vanuatu does publish Medical Information (MEDIF) and Harmless Discharge forms for medical clearance, and its CARGO channel requires an MSDS for dangerous goods — but that is freight, not a wheelchair battery.", "src": [ "s1", "s5", "s6" ] } }, "allowed": { "value": null, "detail": "Not published, and the general rules leave a power chair nowhere to go. The Special Assistance page covers wheelchair assistance, canes, crutches and walking frames but never mentions a powered chair or scooter; it bars a passenger's own chair from the cabin; and the checked-baggage rules list \"Personal electronic equipment\" among items that \"must NOT be included in your Checked Baggage\". Air Vanuatu never resolves that contradiction — treat it as an unanswered question, not a prohibition, and call before booking.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Air Vanuatu publishes nothing at all on powered wheelchairs, scooters or lithium batteries, and refers dangerous-goods questions to the Australian CASA \"Can I pack that?\" app rather than stating its own rules. Three published rules squeeze a power chair from both sides: a passenger's own chair may not go in the cabin, personal electronic equipment may not go in checked baggage, and wet-cell batteries are banned outright as corrosives. A power-chair user must get a written answer from +678 23838 or customercare@airvanuatu.vu before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Availability is not stated. Both the Special Assistance page and the MEDIF define WCHC by reference to a passenger needing to be taken \"to the aircraft seat\" (the 2006 version spelled it out as requiring \"an onboard aisle chair or slide board\"), but Air Vanuatu never says it carries one.", "src": [ "s1", "s5", "s9" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. The MEDIF instead asks the treating doctor whether the patient can \"Walk to the toilet unassisted?\" and \"Use the aircraft toilet unassisted?\", and states plainly: \"Flight attendants are unable to give special assistance with toileting and feeing [sic].\" No lavatory is described as accessible.", "src": [ "s5" ] }, "transfer_assistance": { "value": true, "detail": "\"Air Vanuatu will provide assistance to passengers with mobility limitations, where required, including transferring passengers to and from their mobility device and the aircraft seat.\" The limit is set out in the MEDIF: \"Flight attendants are unable to give special assistance with toileting and feeing [sic]\", and cabin crew \"are trained in first aid only\". Conditions of Carriage 7.2.1 lets Air Vanuatu require a carer or medical practitioner to travel with you at your cost.", "src": [ "s1", "s3", "s5" ] }, "seating": { "value": "Aisle seat or seat near a toilet may be requested on the MEDIF; not guaranteed", "detail": "The only seating provision Air Vanuatu publishes is on the Medical Information form: \"Would you prefer? Aisle seat [ ] / Seat near a toilet [ ]\", immediately qualified by \"I AGREE THAT COMPLETION OF THIS FORM DOES NOT GUARANTEE ALLOCATION OF A SPECIFIC SEAT, PRIOR TO CHECK-IN AT THE AIRPORT.\" No movable-armrest, bulkhead or exit-row policy is published anywhere.", "src": [ "s5" ] } }, "damage_liability": { "value": "Checked baggage limited to USD 20.00 per kilo; unchecked items in the carrier's care limited to USD 400.00 per passenger, unless a higher value is declared at check-in and extra charges paid", "detail": "Conditions of Carriage 9.2.5. There is no mobility-aid-specific rule, so a wheelchair checked into the hold falls under the per-kilo checked-baggage cap — far below the replacement cost of a power chair.", "src": [ "s3" ] }, "aircraft_hold_note": "Air Vanuatu names no aircraft type anywhere on its site and publishes no hold aperture or compartment figure. It states it operates \"a narrowed bodied aircraft\" and that a mobility aid \"will need to meet the specified size dimensions when adjusted or broken down for our aircraft\", without ever specifying them. The concrete warning is on the baggage page: \"Stowage and weight limitations apply on some of our services and Baggage may at times need to be transported on a different flight to the Passenger\" — on a 10 kg domestic allowance, a wheelchair user should expect their chair may not travel on their own flight." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Air Vanuatu now runs a domestic-only Vanuatu network (Port Vila, Santo, Tanna and the outer islands); its own Conditions of Carriage and the FAQ define the carrier as \"Air Vanuatu (Operations) Limited (In Liquidation)\". The website was rebuilt around March 2026 — the old /travel-info/* paths now 301 to /manage/* and /plan/* — and is actively maintained (schedule released 10 July 2026, sitemap lastmod dates through July 2026), so it is safe to cite as current. The disability content, however, is a 20-year-old artefact: the wheelchair paragraph on the Special Assistance page is word-for-word what airvanuatu.com/wheelchair.html said in February 2006, and it still contradicts itself, stating passengers \"may not take their own wheels chair or aids into the aircraft cabin\" and then allowing canes, crutches and collapsible walking frames in the cabin. Nothing whatsoever is published about powered wheelchairs, scooters or lithium batteries — no watt-hour figure appears anywhere on the site, and dangerous-goods questions are outsourced to the Australian CASA \"Can I pack that?\" app. FOUR THINGS A TRAVELLER MUST KNOW THAT NO FIELD CAPTURES: (1) SERVICE DOGS ARE BANNED FROM THE CABIN — \"Live Animals are not permitted for carriage in the passenger cabin, this includes service dogs. All Live Animals must travel as Cargo only\" — stated on the cargo page, never on the Special Assistance page. (2) Conditions of Carriage 7.2.2 reserves the right to charge for special assistance and for any equipment or facilities supplied, even though the aid itself rides free under 8.1.1; in-flight oxygen is priced on the MEDIF at VUV 20,000 per bottle and a stretcher is \"at additional cost to the patient\". (3) The domestic checked allowance is 10 kg and \"Stowage and weight limitations apply on some of our services and Baggage may at times need to be transported on a different flight to the Passenger\" — your chair may not arrive with you. (4) Checked-baggage liability is only USD 20 per kilo (CoC 9.2.5), with no mobility-aid exception, so a damaged power chair is effectively uninsured. There is no dedicated accessibility contact of any kind; the Special Assistance page routes you to a sales consultant or travel agent and gives no number of its own. Content was lost in the rebuild: a 72-hour special-meal notice and a \"Security Screening for Special Assistance Passengers\" section present in the 2022 page are both gone.", "searched_urls": [ "https://www.airvanuatu.com/", "https://www.airvanuatu.com/sitemap.xml", "https://www.airvanuatu.com/manage/specialassistance", "https://www.airvanuatu.com/manage/before-you-fly", "https://www.airvanuatu.com/contact", "https://www.airvanuatu.com/contact/contact-form", "https://www.airvanuatu.com/plan", "https://www.airvanuatu.com/plan/our-policies-terms-and-conditions", "https://www.airvanuatu.com/plan/faqs", "https://www.airvanuatu.com/plan/at-the-airport", "https://www.airvanuatu.com/plan/onboard-your-flight", "https://www.airvanuatu.com/plan/travel-advisory", "https://www.airvanuatu.com/plan/submit-your-feedback", "https://www.airvanuatu.com/conditions-of-carriage", "https://www.airvanuatu.com/plan/dangerousgoods", "https://www.airvanuatu.com/plan/baggageinformation", "https://www.airvanuatu.com/plan/specialassistance", "https://www.airvanuatu.com/manage/special-assistance", "https://www.airvanuatu.com/plan/travellingwithspecialneeds", "https://www.airvanuatu.com/plan/baggage", "https://www.airvanuatu.com/plan/medical", "https://www.airvanuatu.com/manage/medical-clearance", "https://www.airvanuatu.com/help", "https://www.airvanuatu.com/about/contactus", "https://www.airvanuatu.com/about/news", "https://www.airvanuatu.com/book/charters", "https://www.airvanuatu.com/book/flight-schedules", "https://www.airvanuatu.com/book/cargo/domestic-cargo", "https://www.airvanuatu.com/book/cargo/special-cargo-bookings", "https://www.airvanuatu.com/library/files/medical-information-jul20.pdf", "https://www.airvanuatu.com/library/files/harmless-discharge-form.pdf", "https://www.airvanuatu.com/travel-info/special-assistance", "https://www.airvanuatu.com/faq", "https://web.archive.org/web/20060206064928/http://www.airvanuatu.com/wheelchair.html", "https://web.archive.org/web/20160723113540/http://www.airvanuatu.com/home/plan-book/travel-assistance.aspx", "https://web.archive.org/web/20221201110405/https://www.airvanuatu.com/travel-info/special-assistance", "https://web.archive.org/web/20251117193853/https://www.airvanuatu.com/travel-info/special-assistance", "https://web.archive.org/web/20251213104126/https://www.airvanuatu.com/travel-info/baggage", "https://web.archive.org/web/20260123071229/https://www.airvanuatu.com/travel-info/dangerous-goods", "https://web.archive.org/web/20260213231209/https://www.airvanuatu.com/travel-info/conditions-of-carriage" ] } }, { "schema_version": "1.1", "slug": "aircalin", "name": "Aircalin", "iata_code": "SB", "icao_code": "ACI", "country": "New Caledonia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aircalin.com/", "sources": [ { "id": "s1", "title": "Assistance and reduced mobility", "url": "https://www.aircalin.com/en/assistance-reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous goods table FORM DSC MD 7.001, Edition 12 (04/05/2026) — includes 'Wheelchairs powered by lithium batteries' (PDF, FR/EN)", "url": "https://www.aircalin.nc/sites/default/files/2026-05/FORM%20DSC%20MD%207.001%20-%20Affiche%20MD%20agence%20de%20vente%20et%20passage%20VF%20%20EV%20-%20Edition%2012_2026.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Checked baggage — dangerous items and lithium batteries", "url": "https://www.aircalin.com/en/baggages/checked-baggages", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Cabin baggage — restrictions on dangerous items", "url": "https://www.aircalin.com/en/baggages/cabin-baggages", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us — Aircalin agencies worldwide", "url": "https://www.aircalin.com/en/contact/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "General conditions of sale and transport", "url": "https://www.aircalin.com/en/general-terms-conditions-sale-transport", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "New Caledonia — Nouméa agency (reservations; the agency to notify for assistance)", "number": "+687 26 55 00", "hours": "Mon, Tue, Thu, Fri 08:00–16:30; Wed 08:00–15:30; closes 14:30 on the first Thursday of each month", "region": "NC", "src": [ "s5" ] }, { "label": "Australia — Reservations (Sydney)", "number": "+61 2 9264 4866", "hours": "Mon–Fri 09:00–17:00 AEST; closed weekends and public holidays", "region": "AU", "src": [ "s5" ] }, { "label": "New Zealand — Reservations, toll free 0508 247 225", "number": "0508 247 225", "hours": null, "region": "NZ", "src": [ "s5" ] }, { "label": "France — Reservations", "number": "+33 1 78 09 08 09", "hours": "Mon–Fri 09:00–17:00 (working days only)", "region": "FR", "src": [ "s5" ] }, { "label": "Japan — Aircalin contact centre", "number": "+81 5799 8045", "hours": null, "region": "JP", "src": [ "s5" ] }, { "label": "New Caledonia — Aircalin Baggage Service, Tontouta Airport", "number": "+687 92 00 62", "hours": "Mon–Sun 09:00–12:00 and 13:00–16:00", "region": "NC", "src": [ "s5" ] } ], "email": [ { "label": "France — Reservations", "address": "resa@aircalin.fr", "src": [ "s5" ] }, { "label": "Australia — Reservations", "address": "reservations@aircalin.com.au", "src": [ "s5" ] }, { "label": "New Zealand — Reservations", "address": "reservations@aircalin.co.nz", "src": [ "s5" ] }, { "label": "Japan — Aircalin contact", "address": "sb-contact@aircalin-wcc.jp", "src": [ "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Assistance and reduced mobility", "url": "https://www.aircalin.com/en/assistance-reduced-mobility", "src": [ "s1" ] }, { "label": "Dangerous goods table — wheelchair lithium battery limits (PDF)", "url": "https://www.aircalin.nc/sites/default/files/2026-05/FORM%20DSC%20MD%207.001%20-%20Affiche%20MD%20agence%20de%20vente%20et%20passage%20VF%20%20EV%20-%20Edition%2012_2026.pdf", "src": [ "s2" ] }, { "label": "Checked baggage", "url": "https://www.aircalin.com/en/baggages/checked-baggages", "src": [ "s3" ] }, { "label": "Contact us — Aircalin agencies", "url": "https://www.aircalin.com/en/contact/contact-us", "src": [ "s5" ] } ], "notes": "Aircalin publishes no dedicated disability desk, special-assistance email or online assistance form. The reduced-mobility page tells you to notify 'your Aircalin agency', so the reservations numbers above are the assistance channel." }, "policy": { "notice_hours": { "value": 72, "detail": "'You are kindly requested to notify your Aircalin agency as early as possible or within 72 hours of your departure, of your requirements.'", "src": [ "s1" ] }, "how_to_request": { "value": "Notify your Aircalin agency at booking, and at the latest 72 hours before departure, giving the chair type (electric/manual, folding or not), its weight and dimensions (length x width x height) and the battery type", "detail": "'If you have your own wheelchair, you will need to advise when booking: the type of wheel chair you have: electric/manual, folding or not; its weight and dimensions in the following order: length x width x height; the kind of batteries on the electric wheel chair (dry or damp).' A medical agreement is not required for a hearing- or sight-impaired passenger or someone with a stable mobility disability, but is required in other cases.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "'Note that on Aircalin operating flights: a chair is available onboard and check-in is free for the following equipment (wheelchair, crutches or any other orthopaedic device). These conditions may vary depending on the stopover.'", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "No number published. Aircalin says only that check-in is free for 'wheelchair, crutches or any other orthopaedic device'.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Free check-in of a wheelchair, crutches or any other orthopaedic device on Aircalin-operated flights; you must declare the chair type (manual/electric, folding or not) and its weight and dimensions when booking.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Aircalin does not say whether a folding manual chair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Aircalin does not say where a checked chair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No limit published; Aircalin only asks you to declare the chair's weight when booking.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum published. Aircalin asks you to declare the chair's dimensions 'in the following order: length x width x height' when booking, but sets no figure.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Aircalin asks at booking for 'the kind of batteries on the electric wheel chair (dry or damp)'. Its dangerous-goods table covers lithium batteries only and states 'Pour les batteries autre que les batteries au lithium, merci de consulter la compagnie / For batteries other than lithium batteries, please consult the company.'", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Gel, AGM and dry-cell wheelchair batteries are not tabulated. The dangerous-goods poster covers lithium wheelchair batteries only and directs passengers with any other battery type to consult the airline.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "'Fauteuils roulants alimentés par batteries au lithium / Wheelchairs powered by lithium batteries — the approval of the operator is required.'", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Aircalin nowhere says there is no watt-hour limit. Its dangerous-goods table simply has an open top band for a battery that cannot be removed and is securely attached to the chair: ≤160 Wh (2 per person), >160–300 Wh (1 per person) and >300 Wh (1 per person), all in checked baggage. Ask Aircalin: 'the approval of the operator is required'.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "A removable battery must travel in the cabin: ≤160 Wh, 2 per person maximum; >160 Wh and ≤300 Wh, 1 per person maximum. Above 300 Wh it is 'INTERDIT EN BAGAGE DE CABINE / NOT ALLOWED IN CARRY-ON LUGGAGE'.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare ('batterie de rechange / replacement battery') wheelchair batteries travel in the cabin only: 2 per person up to 160 Wh, 1 per person from >160 Wh to 300 Wh. Spare batteries and power banks are strictly prohibited in checked baggage.", "src": [ "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two spare wheelchair batteries of ≤160 Wh each, or one spare of >160–300 Wh. Spares must be carried in the cabin; they are strictly prohibited in checked baggage and may not be used or recharged in flight.", "src": [ "s2", "s3" ] }, "removal_required": { "value": true, "detail": "Where the battery can be removed, the table places it in the cabin (2 per person at ≤160 Wh, 1 per person at >160–300 Wh). A battery that cannot be removed 'must be securely attached to the wheelchair' and travels in the hold.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "'Terminals for replacement batteries must be protected against short-circuit (or equipped with a circuit breaker for wheelchairs). They must be insulated with adhesive or placed in a suitable container (such as in the original packaging).'", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or form is required. Aircalin notes only that if the watt-hour rating is not marked on the battery you must calculate it yourself: power = V x Ah.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but Aircalin's dangerous-goods table marks lithium-battery wheelchairs 'Nécessite l'approbation de l'exploitant / the approval of the operator is required', and the reduced-mobility page requires the chair type, weight, dimensions and battery type to be declared when booking.", "src": [ "s2", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published; you must declare the chair's weight when booking.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published; you must declare length x width x height when booking.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Aircalin's dangerous-goods information applies to Aircalin-operated flights only; the baggage pages warn that on a codeshare or partner-operated flight you must check with the operating carrier. Hoverboards and other self-balancing lithium devices are banned outright across the network." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "'Note that on Aircalin operating flights: a chair is available onboard... These conditions may vary depending on the stopover.'", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Aircalin does say that on long-range flights an able-bodied companion over 18 is required if you cannot use the on-board toilets unaided.", "src": [ "s1" ] }, "transfer_assistance": { "value": null, "detail": "Not stated directly. Aircalin requires an able-bodied accompanying person over 18 if you cannot fasten and unfasten your seat belt or grasp and adjust your oxygen mask, and on long-range flights if you cannot use the toilets or eat unaided.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published — no movable-armrest or bulkhead seating policy is described.", "src": [] } }, "damage_liability": { "value": "Liability for destruction, loss of or damage to checked and unchecked baggage limited to 1,519 SDR per passenger; a Special Declaration of Interest may be made before the check-in deadline for a surcharge", "detail": "General conditions of carriage art. 19: 'The Carrier's liability in the event of destruction or loss of or damage to Checked and Unchecked Baggage shall be limited to 1 519 SDR per Passenger, regardless of the provisions of the Convention.' There is no mobility-aid-specific rule.", "src": [ "s6" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Aircalin publishes no dedicated accessibility phone line — the reduced-mobility page directs you to your Aircalin agency, and there are regional sites (aircalin.nc/.fr/.com.au/.co.nz/.pf/.wf/.vu/.com.fj/.co.th/.sg/.jp/.eu/.asia and us.aircalin.com) that mirror the same text. Wheelchair battery limits appear nowhere in the prose: the only source is the bilingual dangerous-goods poster FORM DSC MD 7.001, Edition 12 (04/05/2026), linked from the checked-baggage page and hosted on aircalin.nc. HUMAN RE-CHECK: in that table the 'battery cannot be removed / securely attached to the wheelchair' cell in the checked-baggage column visibly spans both the >160–300 Wh row and the >300 Wh row, so an installed non-removable battery above 300 Wh reads as accepted in the hold (1 per person) while being barred from the cabin — that reading is recorded here as no_limit for lithium_wh_installed_max and should be confirmed with Aircalin. The reduced-mobility page also warns that free carriage 'may vary depending on the stopover', and the dangerous-goods rules apply only to Aircalin-operated flights.", "searched_urls": [ "https://www.aircalin.com/en", "https://www.aircalin.com/en/assistance-reduced-mobility", "https://www.aircalin.com/en/baggages", "https://www.aircalin.com/en/baggages/cabin-baggages", "https://www.aircalin.com/en/baggages/checked-baggages", "https://www.aircalin.com/en/contact/contact-us", "https://www.aircalin.com/en/faq", "https://www.aircalin.com/en/general-terms-conditions-sale-transport", "https://www.aircalin.nc/sites/default/files/2026-05/FORM%20DSC%20MD%207.001%20-%20Affiche%20MD%20agence%20de%20vente%20et%20passage%20VF%20%20EV%20-%20Edition%2012_2026.pdf", "https://www.aircalin.nc/sites/default/files/2026-05/FORM%20GOM%209.012%20-%20Affichage%20MD%20Lithium%20-%20Edition%206%20_%20Portrait.pdf", "https://www.aircalin.com/sites/default/files/2024-01/Informations-des-restrictions-bagages-de-soutes-et-de-cabines.pdf", "https://www.aircalin.com/fr/assistance-mobilite-reduite" ] } }, { "schema_version": "1.1", "slug": "airhub-airlines", "name": "Airhub Airlines", "iata_code": "RE", "icao_code": "GJM", "country": "Malta", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://airhubaviation.com", "sources": [ { "id": "s1", "title": "Airhub Aviation — About us (Airhub Airlines established in Malta 2020; AOC granted by Transport Malta Civil Aviation Directorate)", "url": "https://airhubaviation.com/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Airhub Aviation — Our Services (“Aircraft Wet Leasing & Private Jet Charter Services”, ACMI)", "url": "https://airhubaviation.com/our-services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Airhub Aviation — Contact us", "url": "https://airhubaviation.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "General business enquiries (corporate — no passenger or accessibility desk is published)", "address": "Info@airhubaviation.com", "src": [ "s3" ] } ], "web_form": [ { "label": "“Get in touch with us” enquiry form (corporate)", "url": "https://airhubaviation.com/contact-us/", "src": [ "s3" ] } ], "relay": [], "policy_pages": [], "notes": "Airhub publishes no passenger-facing contact of any kind: no reservations or accessibility phone line, no special-assistance email, no relay service. The only addresses printed are corporate (business, sales and fleet-support mailboxes at airhubaviation.com, shown behind e-mail obfuscation). Offices in Vilnius, Dubai and Dublin." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "how_to_request": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "fee_charged": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "manual": { "allowed": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] } }, "allowed": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "transfer_assistance": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "seating": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published. Airhub Airlines is a wet-lease operator with no passenger-facing website; the corporate site (10 pages, checked against its sitemap) carries no accessibility, baggage or dangerous-goods content.", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/wet-lease operator: Airhub Airlines is the Maltese AOC of Airhub Aviation (“we expanded our operations by establishing Airhub Airlines in Malta … The Air Operator's Certificate (AOC) was granted by the Transport Malta Civil Aviation Directorate”) and its service line is “Aircraft Wet Leasing & Private Jet Charter Services”. It flies on behalf of contracting airlines, so the CONTRACTING AIRLINE's mobility-aid policy applies — a passenger on an Airhub-operated flight must read the accessibility pages of the airline that sold the ticket. The whole airhubaviation.com site is a corporate/leasing site: its sitemap lists only home, news, career, contact, fleet, terms and conditions, ecosystem, certificates, services and about — no passenger section, no conditions of carriage, no special-assistance page. Nothing about wheelchairs or batteries is published anywhere on the domain.", "searched_urls": [ "https://airhubaviation.com/about-us/", "https://airhubaviation.com/our-services/", "https://airhubaviation.com/contact-us/", "https://airhubaviation.com/sitemap_index.xml", "https://airhubaviation.com/page-sitemap.xml" ] } }, { "schema_version": "1.1", "slug": "airline-geo-sky-", "name": "Airline GEO SKY", "iata_code": "D4", "icao_code": "GEL", "country": "Georgia", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://airgeosky.com/", "sources": [ { "id": "s1", "title": "Geosky — home page (\"worldwide reliable air cargo, charter flights, and ACMI services\")", "url": "https://airgeosky.com/en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Geosky — About us (\"leading air cargo charter provider\")", "url": "https://airgeosky.com/en/about-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Geosky — Fleet (Boeing 767-300F only)", "url": "https://airgeosky.com/en/fleet", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": null }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable — Geosky is an all-cargo charter/ACMI operator and publishes no passenger or mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "IATA lists this member as \"Airline GEO SKY\" (D4/GEL); it trades as Geosky Airlines and its site is airgeosky.com (geo-sky.com is an unrelated parked domain that is for sale — do not link it). Operator type verified on its own pages: \"Geosky provides worldwide reliable air cargo, charter flights, and ACMI services\" (home) and \"Geosky is a leading air cargo charter provider specializing in delivering reliable, efficient, and flexible air freight solutions\" (About us). The published fleet page lists only the Boeing 767-300F freighter, and the site's whole navigation is Cargo / ACMI-Charter / Fleet / Certificates / About / News / Contact — no passenger content, no booking. Third-party sources claim a Georgian passenger arm trading as \"Georgian Wings\"; nothing on Geosky's own site mentions it, so it is not recorded here — worth a human re-check if IATA later splits the entry.", "searched_urls": [ "https://geo-sky.com/", "https://airgeosky.com/en", "https://airgeosky.com/en/about-us", "https://airgeosky.com/en/fleet" ] } }, { "schema_version": "1.1", "slug": "airlink", "name": "Airlink", "iata_code": "4Z", "icao_code": "LNK", "country": "South Africa", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flyairlink.com", "sources": [ { "id": "s1", "title": "Special Assistance (wheelchair categories, 72-hour notice, complimentary service)", "url": "https://www.flyairlink.com/need-help/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Conditions of Carriage — Medical and Special Assistance (Clause 6, incl. 6.2.9–6.2.11 mobility aids and batteries)", "url": "https://www.flyairlink.com/coc/medical-special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special Equipment & Baggage Categories (wheelchairs over 32 kg as cargo; limitations on settlements)", "url": "https://www.flyairlink.com/need-help/baggage-special-equipment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Dangerous Goods (battery-operated wheelchairs wet and dry cell carried in the hold of all aircraft)", "url": "https://www.flyairlink.com/baggage-dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special Medical Needs Request (MEDA) form, 4Z MEDA V13 July 2025 (PDF)", "url": "https://www.flyairlink.com/sites/default/files/files/4Z_MEDA_JUL_2025_V13-2-compressed.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special Medical Needs Request Form (online form page)", "url": "https://www.flyairlink.com/special-assistance-form", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "South Africa — Airlink Reservations Support Desk, special assistance (select option 1)", "number": "+27 11 451 7300", "hours": null, "region": "ZA", "src": [ "s1", "s2", "s5" ] }, { "label": "South Africa — Airlink Cargo Customer Care; wheelchairs over 32 kg (max 60 kg) must be booked as cargo 72 h ahead. A second cargo line is printed alongside it as +27 10 880 3633", "number": "+27 10 880 3632", "hours": null, "region": "ZA", "src": [ "s3" ] } ], "email": [ { "label": "Special assistance — pre-book WCHR/WCHS/WCHC and return the MEDA / MEDIF forms here", "address": "specialassistance@flyairlink.com", "src": [ "s1", "s2", "s5" ] } ], "web_form": [ { "label": "Special Medical Needs Request Form (online) — wheelchairs, meet and assist; 72 h before first departure", "url": "https://www.flyairlink.com/special-assistance-form", "src": [ "s1", "s6" ] }, { "label": "Special Medical Needs Request (MEDA) form PDF — asks wheelchair type, battery type, chair weight incl. battery and battery watt-hours", "url": "https://www.flyairlink.com/sites/default/files/files/4Z_MEDA_JUL_2025_V13-2-compressed.pdf", "src": [ "s1", "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.flyairlink.com/need-help/special-assistance", "src": [ "s1" ] }, { "label": "Conditions of Carriage — Medical and Special Assistance (Clause 6)", "url": "https://www.flyairlink.com/coc/medical-special-assistance", "src": [ "s2" ] }, { "label": "Special Equipment & Baggage Categories (wheelchairs)", "url": "https://www.flyairlink.com/need-help/baggage-special-equipment", "src": [ "s3" ] }, { "label": "Dangerous Goods", "url": "https://www.flyairlink.com/baggage-dangerous-goods", "src": [ "s4" ] } ], "notes": "Airlink says WCHS/WCHC and MEDA assistance 'can be booked daily' but must be concluded 72 hours before departure. Passengers needing medical or special assistance may not use kiosk, mobile or web check-in and should report to the Airlink check-in desk 2 hours before departure." }, "policy": { "notice_hours": { "value": 72, "detail": "Wheelchair categories WCHR/WCHS/WCHC and medical assistance (MEDA) 'must be done no later than 72 hours prior to departure', confirmed with the Airlink Reservations Support desk. Battery-powered wheelchairs need Airlink approval before departure on the same 72-hour timetable, and a chair over 32 kg must be booked as cargo at least 72 hours ahead.", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "Pre-book a Special Service Request through your travel agent or the Airlink Reservations Support Desk (+27 11 451 7300, option 1) or specialassistance@flyairlink.com, and submit the Special Medical Needs Request (MEDA) form", "detail": "A MEDA form is required for WCHR; MEDA plus a Medical Indemnity (MEDIF) form for WCHS and WCHC. The form can be completed online or downloaded and emailed to specialassistance@flyairlink.com. Approval must be obtained no later than 72 hours before departure.", "src": [ "s1", "s2", "s5" ] }, "fee_charged": { "value": false, "detail": "Clause 6.2.9: passengers with reduced mobility 'can travel with their own mobility aid maximum 32kg and/or other assistive devices (e.g. canes, crutches, walkers) free of charge in addition to the applicable free hold baggage allowance'. Special assistance itself is 'a complimentary service'. A chair heavier than 32 kg is not accepted as baggage at all and must be booked and paid for as manifested cargo (max 60 kg).", "src": [ "s1", "s2", "s3" ] }, "devices_per_passenger": { "value": 1, "detail": "'One mobility aid (up to 32kg) e.g., wheelchair, walker, crutches etc. is carried free of charge in addition to the applicable free baggage allowance' (MEDA form). Clause 6.2.9 phrases the same entitlement as one mobility aid 'and/or other assistive devices (e.g. canes, crutches, walkers)'.", "src": [ "s5", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "'A non-collapsible wheelchair or power-driven wheelchair may be accepted free of charge provided the passenger is dependent on it.' Passengers with reduced mobility may travel with their own mobility aid and assistive devices such as canes, crutches and walkers.", "src": [ "s3", "s2" ] }, "cabin_stowage": { "value": false, "detail": "Clause 6.2.9.2: 'Wheelchairs within the limit will only be carried in the hold compartment of our aircraft and not permitted in the main cabin.' The MEDA form repeats this.", "src": [ "s2", "s5" ] }, "gate_delivery": { "value": null, "detail": "Airlink does not publish aircraft-door return. Clause 6.2.6 says only 'Your personal wheelchair will be returned to you once you reach your destination', and 6.2.13 says staff assist from the aircraft to the arrival hall and the baggage claim area.", "src": [ "s2" ] }, "max_weight_kg": { "value": 32, "detail": "Clause 6.2.9: own mobility aid 'maximum 32kg' free of charge. 'Wheelchairs weighing in excess of 32 kg may not be accepted as checked baggage and must be booked no later than 72 hours prior to departure and handled as cargo, maximum weight 60kgs' through Airlink Cargo Customer Care.", "src": [ "s2", "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum chair dimensions are published. Clause 6.2.9.3 says only that 'the aircraft types the Airlink operates have different restrictions based on the size of the stowage space'.", "src": [ "s2" ], "basis": null }, "notes": "Passengers requesting wheelchair assistance through the airport must use the wheelchair provided by Airlink or its service provider, except paraplegic and quadriplegic passengers who may use their own chair (clause 6.2.6).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable / not published: wheelchairs are 'not permitted in the main cabin' (clause 6.2.9.2).", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Clause 6.2.10.4(a): \"Battery powered wheelchairs and mobility aids must have approval from Airlink prior to departure and arranged ahead of time according to Clause 6.2.2\" (72 h). Clause 6.2.10.3: spillable batteries accepted if terminals are protected from short circuit, spill-resistant vent caps are fitted where feasible, the battery is securely attached and circuits isolated; a removed battery goes in sealed packaging marked \"BATTERY, WET, WITH WHEELCHAIR\" or \"BATTERY, WET, WITH MOBILITY AID\" with Corrosive and Package Orientation labels.", "src": [ "s2", "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Clause 6.2.10.4(a): \"Battery powered wheelchairs and mobility aids must have approval from Airlink prior to departure and arranged ahead of time according to Clause 6.2.2\" (72 h). Clause 6.2.10.2: non-spillable wet (AGM), nickel-metal hydride and dry batteries accepted if the battery is non-spillable, terminals are protected from short circuits (e.g. enclosed in a battery container), the battery is securely attached and the circuits isolated per the manufacturer's instructions.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Clause 6.2.10.4(a): \"Battery powered wheelchairs and mobility aids must have approval from Airlink prior to departure and arranged ahead of time according to Clause 6.2.2\" (72 h). Clause 6.2.10.1 (LiFePO4): terminals protected from short circuits, battery adequately protected by the design of the aid and securely attached, circuits isolated or the battery removed per the manufacturer's instructions; an installed lithium-ion battery has no Watt-hour limit.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Clause 6.2.10(c): 'Lithium-ion batteries that remain installed on the wheelchair do not have a Watt-hour (Wh) limitation.'", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "No watt-hour cap is published for a battery removed into the cabin. Clause 6.2.10.1(e) says only that where the wheelchair does not adequately protect an installed battery, the removed battery and any spares must be carried in the passenger cabin; the 300 Wh / 160 Wh figures in 6.2.10.1(d) are stated for spare batteries.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Clause 6.2.10.1(d): 'A passenger may carry a maximum of one spare lithium-ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh.'", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: two spare lithium-ion batteries if each is no more than 160 Wh, or one spare of up to 300 Wh (clause 6.2.10.1 d). For other chemistries clause 6.2.10.2 allows one spare wet non-spillable battery, or two spare nickel-metal hydride or dry batteries. Removed and spare batteries travel in the passenger cabin.", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "Clause 6.2.10(b): 'Batteries on wheelchairs do not require battery removal if they meet the safety requirements provided by the IATA Dangerous Goods regulations.' If the wheelchair does not protect the battery adequately, the removed battery and any spares must be carried in the cabin (6.2.10.1 e); collapsible wheelchairs must have the battery disconnected, and 'there is no battery removal assistance available at the check-in desk'.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "Terminals must be protected from short circuits, e.g. by being enclosed within a battery container, and the electrical circuits isolated following the manufacturer's instructions. Batteries on collapsible wheelchairs must be disconnected, passengers 'must clearly label their batteries \"wet\" or \"dry\"', and must ensure there are no leaks.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "A Medical Request (MEDA) form is required for WCHR, and MEDA plus a Medical Indemnity (MEDIF) form for WCHS and WCHC. The MEDA form asks whether the chair is manual or battery operated, the battery type (Lithium-ion LiFePO4 / non-spillable / spillable / other), the weight of the wheelchair including the battery, and the battery watt-hour rating.", "src": [ "s2", "s5" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but clause 6.2.10.4(a): 'Battery powered wheelchairs and mobility aids must have approval from Airlink prior to departure', arranged at least 72 hours ahead. The 32 kg limit applies (above that the chair is refused as baggage and must go as manifested cargo, max 60 kg), and clause 6.2.11 adds that aids that cannot be lifted manually into the hold are accepted only if both the departure and destination airports can load and unload them.", "src": [ "s2", "s3", "s5" ] }, "max_weight_kg": { "value": 32, "detail": "MEDA form: 'No battery powered wheelchairs or mobility aids weighing more than 32kg will be allowed on-board and will need to be transported as cargo.' Cargo carriage must be booked at least 72 h ahead through Airlink Cargo Customer Care and is capped at 60 kg.", "src": [ "s5", "s2", "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-chair dimensions are published; clause 6.2.9.3 says only that the aircraft types Airlink operates 'have different restrictions based on the size of the stowage space'.", "src": [ "s2" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Clause 6.2.6 states only that 'Your personal wheelchair will be returned to you once you reach your destination'.", "src": [ "s2" ] }, "notes": "Clause 6.2.11: wheelchairs and mobility aids that cannot be lifted manually into the aircraft hold are only accepted if both airports can provide loading/unloading facilities — 'some airports may not have sufficient equipment for lifting heavy wheelchairs and mobility aids'. Passengers must check in their own wheelchair and batteries, the aid must be ready for transportation at check-in, and there is no battery-removal assistance at the check-in desk." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Airlink does not publish an on-board aisle-chair service. WCHC passengers are moved to and from the cabin seat by a Passenger Aid Unit (PAU) on the ground, and clause 6.2.14 says cabin crew 'may not assist Passengers with feeding of meals, on board facilities or provide medication'.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published on Airlink's site. Clause 6.2.14 says passengers needing help with on-board facilities must travel with an able-bodied assistant.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "WCHC: 'Passengers who are completely immobile e.g. Paraplegics and Quadriplegics who require a wheelchair to and from the aircraft via the service of a Passenger Aid Unit (PAU) and to and from their cabin seat.' Quadriplegic passengers must be accompanied by an able-bodied assistant at all times. Crew cannot help with meals, on-board facilities or medication, and Airlink cannot accept stretcher cases.", "src": [ "s1", "s2" ] }, "seating": { "value": "Passengers with disabilities may not sit in an emergency exit row, nor in the row in front of or behind it", "detail": "Clause 6.2.4. The special-assistance FAQ adds that regulations prohibit anyone incapable of assisting other passengers in an emergency from being seated near an emergency exit. Any passenger unable to fit into a single seat must buy an additional seat (clause 6.2.12).", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Montreal or Warsaw Convention limit, or the sector fare paid for the ticket — whichever is higher", "detail": "'The extent of Airlink's liability is determined by the applicable Convention being either the Montreal Convention or the Warsaw Convention. The liability of the Airline in regard to any claim ... in regards to Loss or Damage to Baggage is limited to the higher of: the sector fare paid by the Passenger for the Ticket; or the applicable Convention'. No mobility-aid-specific full-replacement-value rule is published.", "src": [ "s3" ] }, "aircraft_hold_note": "Airlink publishes no hold-door or hold-compartment dimensions. Clause 6.2.9.3 states only that 'the aircraft types the Airlink operates have different restrictions based on the size of the stowage space', and 6.2.11 warns that some airports lack equipment to lift heavy wheelchairs. Chairs over 32 kg (to a maximum of 60 kg) must be booked as manifested cargo through Airlink Cargo Customer Care at least 72 h before departure." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Airlink's detailed mobility-aid rules live in Clause 6 of its Conditions of Carriage, not on the Special Assistance page — the assistance page alone gives a traveller almost none of the battery rules. Two things to re-check with the airline: the 32 kg cap applies to the aid itself (a heavier chair is refused as baggage and must be booked as cargo, max 60 kg, at least 72 h ahead), and no chair dimensions are published at all even though Airlink's Embraer regional fleet has small holds. The '/accessibility' link in Airlink's footer is a news and in-flight-magazine hub, not an accessibility policy. Airlink cannot accept stretcher cases, quadriplegic passengers must travel with an able-bodied assistant, and Airlink does not fly to the USA so publishes no CRO/ACAA page.", "searched_urls": [ "https://www.flyairlink.com/", "https://www.flyairlink.com/need-help/special-assistance", "https://www.flyairlink.com/accessibility", "https://www.flyairlink.com/baggage", "https://www.flyairlink.com/need-help/baggage-queries", "https://www.flyairlink.com/baggage/special-equipment-and-baggage-categories", "https://www.flyairlink.com/baggage/special-baggage-categories", "https://www.flyairlink.com/baggage/special-equipment-baggage-categories", "https://www.flyairlink.com/need-help/baggage-special-equipment", "https://www.flyairlink.com/baggage-dangerous-goods", "https://www.flyairlink.com/coc/medical-special-assistance", "https://www.flyairlink.com/special-assistance-form", "https://www.flyairlink.com/sites/default/files/files/4Z_MEDA_JUL_2025_V13-2-compressed.pdf" ] } }, { "schema_version": "1.1", "slug": "airzeta", "name": "AIRZETA", "iata_code": "KJ", "icao_code": "AIH", "country": "Korea, Republic of", "region": "Asia Pacific", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.airzetacargo.com/", "sources": [ { "id": "s1", "title": "AIRZETA — home page: 'Customizing Air Cargo Solutions for Every Business Need', cargo products, air waybill tracking and freighter fleet", "url": "https://www.airzetacargo.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "AIRZETA cargo portal — Terms of Cargo Transport (cargo booking, AWB, ULD only)", "url": "https://portal.airzetacargo.com/contents/conditionsOfCarriage.do?lang=en", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "AIRZETA — Terms of Cargo Transport", "url": "https://portal.airzetacargo.com/contents/conditionsOfCarriage.do?lang=en", "src": [ "s2" ] } ], "notes": "Freight carrier — AIRZETA publishes cargo contact points only; there is no passenger service and therefore no accessibility desk." }, "policy": { "notice_hours": { "value": null, "detail": "AIRZETA is an all-cargo airline with no passenger flights, so no passenger assistance policy exists.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable — AIRZETA carries no passengers.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable — freight-only carrier.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — freight-only carrier.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable — AIRZETA carries no passengers.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable — freight-only carrier.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable — freighter aircraft, no passenger cabin.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable — freighter aircraft, no passenger cabin.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] }, "seating": { "value": null, "detail": "Not applicable — freight-only carrier.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable — AIRZETA's liability terms cover air cargo consignments, not passenger baggage or mobility aids.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "AIRZETA (IATA KJ, ICAO AIH) is the rebranded Air Incheon, a Korean all-cargo airline based at Incheon. Its own website offers only cargo booking, e-AWB, air waybill tracking, ULD information, freighter aircraft specifications and 'Terms of Cargo Transport'; parts of the site still resolve to the legacy airincheon.co.kr cargo portal. There is no passenger service and therefore no mobility-aid policy to record.", "searched_urls": [ "https://www.airzetacargo.com/", "https://portal.airzetacargo.com/contents/conditionsOfCarriage.do?lang=en", "https://www.airzetacargo.com/company_eng.php", "https://www.airzetacargo.com/introduce_eng.php", "https://cargoportal.airincheon.co.kr/contents/faq.do?lang=en" ] } }, { "schema_version": "1.1", "slug": "ajet", "name": "AJet", "iata_code": "VF", "icao_code": "TKJ", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.ajet.com/", "sources": [ { "id": "s1", "title": "AJet — General Conditions of Carriage (English PDF), ajet.com/pdfs", "url": "https://ajet.com/pdfs/ajet-general-conditions-of-carriage.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "AJet — Yolcu ve Bagaj Taşıma Genel Şartları (Turkish general conditions of carriage PDF), ajet.com/pdfs", "url": "https://ajet.com/pdfs/ajet-yolcu-ve-bagaj-tasima-genel-sartlari.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "AJet — \"Bagajınızda ve üzerinizde yasaklanmış eşyalar taşımayınız / Do not carry prohibited items\" notice, AJET KYS form FR.67.0326 rev.00 dated 06.03.2024", "url": "https://ajet.com/pdfs/Ajet_Tehlikeli_Maddeler_Prohibited_Items.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "AJet — Yolcu Hakları (passenger rights notice, Turkish PDF), ajet.com/pdfs", "url": "https://ajet.com/pdfs/AJET-Yolcu-Haklari.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "AJet — Feedback Form (Geri Bildirim Formu)", "url": "https://ajet.com/en/corporate/feedback-form", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "AJet — Özelliği Olan Yolcular (passengers with special needs), Turkish", "url": "https://ajet.com/tr/kurumsal/kurallar-ve-kosullar/ozelligi-olan-yolcular", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "AJet — Passengers with Special Needs (English version of the special-assistance page)", "url": "https://ajet.com/en/corporate/rules-and-conditions/passengers-with-special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "AJet — Baggage rules (English), \"Health Equipment → Wheelchair\" section", "url": "https://ajet.com/en/corporate/rules-and-conditions/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "AJet — Contact (call centres, e-mail, WhatsApp support chat)", "url": "https://ajet.com/en/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "AJet Is Accessible for Everyone — digital accessibility statement (WCAG 2.2 AA, screen-reader support, keyboard shortcuts)", "url": "https://ajet.com/en/corporate/accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "SHT-ENGELSİZ — \"Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı\", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on Turkish-licensed carriers including AJet", "url": "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Free call centre — flight status, ticket cancellation, customer feedback files, GDPR requests, general information (the number to use for an assistance request that cannot be made in the booking flow)", "number": "+90 850 333 2538", "hours": null, "region": "TR", "src": [ "s9" ] }, { "label": "Paid call centre — ticket reservation and sales, additional-service sales, voluntary reissue", "number": "+90 888 228 2538", "hours": null, "region": "TR", "src": [ "s9" ] }, { "label": "Free baggage-disruption call centre — lost, damaged and forgotten baggage (use this if a wheelchair is damaged in the hold)", "number": "+90 850 225 2538", "hours": null, "region": "TR", "src": [ "s9" ] }, { "label": "Free operational-disruption call centre — changes and refunds after cancellation or schedule change", "number": "+90 850 224 2538", "hours": null, "region": "TR", "src": [ "s9" ] } ], "email": [ { "label": "AJet Hava Taşımacılığı A.Ş. — general e-mail (no dedicated disability address is published)", "address": "info@ajet.com", "src": [ "s9" ] } ], "web_form": [ { "label": "Feedback / complaint form (Geri Bildirim Formu) — general, NOT a disability desk. AJet's passenger-rights notice tells passengers to use \"KURUMSAL → Müşteri İletişim Merkezi → Geri Bildirim Formu\" on ajet.com", "url": "https://ajet.com/en/corporate/feedback-form", "src": [ "s4", "s5" ] }, { "label": "WhatsApp support chat — flight search, PNR/ticket enquiry, boarding pass, cancellation/refund, baggage allowance and baggage-issue enquiries, in all languages", "url": "https://wa.me/908503332538", "src": [ "s9" ] } ], "relay": [], "policy_pages": [ { "label": "Passengers with Special Needs (English) — the wheelchair, ambulift and battery rules", "url": "https://ajet.com/en/corporate/rules-and-conditions/passengers-with-special-needs", "src": [ "s7" ] }, { "label": "Özelliği Olan Yolcular (Turkish) — same page, the version AJet keeps most current", "url": "https://ajet.com/tr/kurumsal/kurallar-ve-kosullar/ozelligi-olan-yolcular", "src": [ "s6" ] }, { "label": "Baggage rules (English) — \"Health Equipment → Wheelchair\": free carriage, 300 Wh cap, 150 kg maximum weight", "url": "https://ajet.com/en/corporate/rules-and-conditions/baggage", "src": [ "s8" ] }, { "label": "General Conditions of Carriage (English PDF)", "url": "https://ajet.com/pdfs/ajet-general-conditions-of-carriage.pdf", "src": [ "s1" ] }, { "label": "AJet Is Accessible for Everyone — digital accessibility statement (WCAG 2.2 AA)", "url": "https://ajet.com/en/corporate/accessibility", "src": [ "s10" ] } ], "notes": "AJet publishes no dedicated disability desk: none of the four call-centre numbers, and neither info@ajet.com nor the feedback form, is labelled for special assistance. The route AJet itself prescribes is to make the request in the booking flow (website, app, agency, call centre, kiosk, counter or sales office) at least 48 hours before departure. Note that wheelchair-request passengers are barred from online, mobile and kiosk check-in and must present themselves at the counter. AJet's postal address on its passenger-rights notice is \"Yeşilköy Mah. Havaalanı Cad. THY B Blok Sitesi İdari Bina No:3/1, 34149 Bakırköy/İstanbul\"; social channels x.com/AJET_TR and facebook.com/ajet." }, "policy": { "notice_hours": { "value": 48, "detail": "\"You should book at least 48 hours before your flight to ensure that the following additional services are available in a best possible way\" — the services being wheelchair to the cabin, to the aircraft stairs, to the stairs only, and the ambulift. \"If you give less than 48 hours' notice, the airport may not be able to provide the service as promptly as you need.\" A second line asks passengers to state the request \"at least 24 hours\" when booking accompanying services.", "src": [ "s7", "s6" ] }, "how_to_request": { "value": "State the request when booking — on ajet.com, the AJet app, an agency or the call centre — at least 48 hours before departure", "detail": "\"If you do not make a request during the booking and sales phase, the desired service may be delayed at the airport.\" Two material limits: wheelchair requests CANNOT be fulfilled where the itinerary contains a flight operated jointly with another airline (codeshare), and wheelchair-request passengers cannot use online, kiosk or mobile check-in. Conditions of Carriage 8.2 adds that acceptance of passengers in need of assistance \"may be subject to prior agreement and arrangements with the carrier\".", "src": [ "s7", "s6", "s1" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs are transported free of charge, provided that the disabled passenger travels on the same plane\" (baggage page). The special-needs page repeats this for \"wheelchair or necessary equipment, medical supplies etc.\" in the cargo compartment, and prices all four airport services — wheelchair up to the cabin, up to the aircraft stairs, just up to the stairs, and the ambulift — as Free.", "src": [ "s8", "s7", "s6" ] }, "devices_per_passenger": { "value": null, "detail": "AJet publishes no number of its own; it says only that a wheelchair plus one further mobility aid may travel. No airline-published cap exists, so no value is asserted. As a legal backstop the Turkish DGCA instruction SHT-ENGELSIZ (Annex-1) entitles each disabled passenger to carriage of up to 2 mobility items, electric wheelchair included — that is the regulator's floor, not AJet's published policy.", "src": [ "s11" ] }, "manual": { "allowed": { "value": true, "detail": "\"Wheelchairs are transported free of charge, provided that the disabled passenger travels on the same plane.\" No medical report is required of a disabled passenger; however a passenger who cannot meet their own needs and could not self-evacuate is not permitted to travel without a companion, and \"if the passenger declares that he can fly unaccompanied, no companion condition is required\".", "src": [ "s8", "s7", "s6" ] }, "cabin_stowage": { "value": false, "detail": "\"Infant carriers or strollers carried by passengers traveling with infants, as well as portable wheelchairs or crutches required by certain passengers, will be placed in the aircraft's cargo hold during boarding.\" AJet publishes no in-cabin stowage option for a folding manual chair.", "src": [ "s8" ] }, "gate_delivery": { "value": null, "detail": "Not explicitly published. AJet says a passenger's portable wheelchair is put into the hold at boarding, and that its own loaner chair can go \"up to the cabin\" seat, but it nowhere states that a passenger's own chair is returned at the aircraft door on arrival.", "src": [] }, "max_weight_kg": { "value": 150, "detail": "\"The maximum weight of a wheelchair should not exceed 150 kg\" (baggage page, Health Equipment → Wheelchair). AJet gives one figure and does not distinguish manual from powered chairs.", "src": [ "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — AJet caps wheelchair weight at 150 kg but publishes no dimension limit.", "src": [], "basis": null }, "notes": "AJet's own loaner-wheelchair service comes in three grades: \"For Apron\" (to the aircraft, for passengers who can climb the steps), \"For the steps\" (to the aircraft door), and \"Till Cabin\" (to the cabin seat, for passengers who cannot walk at all). All three, and the ambulift, are free. The service runs in every city AJet serves, subject to technical facilities and aircraft availability, and the wheelchair team also takes requests at the check-in counter.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; AJet places portable wheelchairs in the hold during boarding rather than offering cabin stowage.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Wheelchairs operating on \"liquid\" (wet) batteries are accepted. The only published condition is that the passenger and/or companion disconnects the battery connection/energy at acceptance; AJet publishes no separate spill-containment, upright-carriage or crating requirement.", "src": [ "s7", "s6" ] }, "non_spillable": { "value": true, "detail": "Wheelchairs operating on dry batteries are accepted, with the same single condition: the passenger and/or companion is responsible for disconnecting the battery connection/energy at acceptance.", "src": [ "s7", "s6" ] }, "lithium_ion": { "value": true, "detail": "Accepted within AJet's published watt-hour limits: \"Mobility devices with lithium-ion batteries that do not meet these conditions are not accepted for carriage.\"", "src": [ "s8", "s7", "s6" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"The battery of a wheelchair or other mobility device must not exceed 300 Wh. For devices equipped with two batteries, each battery must not exceed 160 Wh.\" AJet's English pages state this without limiting it to removed batteries; the Turkish page attaches the same 300 Wh / 2 × 160 Wh figures to wheelchairs whose battery is removed. AJet publishes no higher allowance for a battery that stays installed.", "src": [ "s8", "s7", "s6" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Same cap: 300 Wh, or 160 Wh per battery on a two-battery device. \"Wheelchairs or mobility devices with removable batteries may be transported as checked baggage without restrictions, provided they meet these requirements\" — and the removed battery must then travel in the cabin.", "src": [ "s8", "s7", "s6" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Passengers may carry one spare lithium-ion battery not exceeding 300 Wh, or two spare batteries not exceeding 160 Wh each.\" Spares travel in the cabin, carried in the seat pocket or in a bag under the seat in front.", "src": [ "s8", "s7", "s6" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count under any published configuration: one spare of up to 300 Wh, OR two spares of up to 160 Wh each. Two is therefore the most that may be carried, and only at the lower 160 Wh rating.", "src": [ "s8", "s7", "s6" ] }, "removal_required": { "value": null, "detail": "Not stated as compulsory. AJet requires the battery connection/energy to be cut at acceptance (the passenger's or companion's responsibility) and sets out what happens when the battery is removed — it goes into the cabin — but it does not say every wheelchair battery must be removed.", "src": [] }, "terminals": { "value": "Battery connection/energy must be disconnected at acceptance — the passenger's and/or companion's responsibility", "detail": "\"The responsibility for disconnecting the battery connection/energy of wheelchairs operating on dry, liquid, and lithium batteries/accumulators lies with the passenger and/or their companion during acceptance.\" No taping or terminal-insulation wording is published for wheelchair batteries; spare batteries generally must be carried in their case or packaging, in the cabin.", "src": [ "s7", "s6", "s3" ] }, "documentation": { "value": null, "detail": "Not published — AJet asks for no battery spec sheet, MSDS or manufacturer watt-hour label for a mobility aid, and explicitly does not require a medical report from a disabled passenger.", "src": [] } }, "allowed": { "value": true, "detail": "AJet carries wheelchairs \"operating on dry, liquid, and lithium batteries/accumulators\". Two firm conditions: the passenger and/or their companion is responsible for disconnecting the battery connection/energy at acceptance, and \"mobility devices with lithium-ion batteries that do not meet these conditions [300 Wh, or 2 × 160 Wh] are not accepted for carriage\".", "src": [ "s7", "s6", "s8" ] }, "max_weight_kg": { "value": 150, "detail": "\"The maximum weight of a wheelchair should not exceed 150 kg\" — one figure covering wheelchairs generally; AJet does not publish a separate powered-chair limit.", "src": [ "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — AJet gives a 150 kg weight cap but no dimension limit.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. AJet does not state whether a powered chair is returned at the aircraft door or on the baggage belt.", "src": [] }, "notes": "AJet's prohibited-items notice bans lithium-powered personal vehicles — hoverboards, segways, air wheels, solo wheels, balance wheels, electric bicycles, diver propulsion vehicles — from both cabin and hold; that ban does not extend to wheelchairs, which are governed by the separate 300 Wh / 2 × 160 Wh mobility-aid rule. SEPARATE WARNING: AJet refuses carriage to \"passengers who are obliged to use electrical or pneumatic tools during flight\", excepting only oxygen cylinders and portable breathing apparatus supplied by AJet. Anyone who must run a ventilator or other powered medical device in flight should clear it with AJet before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. AJet's \"Till Cabin\" service takes a passenger to their seat before departure, but no on-board aisle chair for use during the flight is described.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. AJet states only that cabin crew cannot help with toilet needs in flight but \"can help you to and from the door\" of the lavatory — it says nothing about the lavatory itself being accessible. AJet's fleet is Boeing 737 narrowbody.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Transfers between the terminal and the aircraft are carried out professionally for our passengers with wheelchair\", by qualified personnel of the health and/or ground-service organisations AJet appoints, around the clock; the wheelchair team also takes requests at the check-in counter. LIMIT: cabin crew cannot assist with breathing devices, eating, medication tracking or toilet needs during the flight — only to and from the lavatory door.", "src": [ "s7", "s6" ] }, "seating": { "value": null, "detail": "Not published — AJet says nothing about movable armrests or bulkhead seating. Because wheelchair-request passengers are barred from online, mobile and kiosk check-in, seats are assigned at the airport counter.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit — SDR 1,288 per passenger for checked baggage; no separate mobility-aid rule", "detail": "General Conditions of Carriage 16.3.4: liability for damage to checked baggage is limited to SDR 1,288 per passenger where the Montreal Convention applies, or 250 Poincaré francs per kg (about USD 20/kg) plus 5,000 Poincaré francs for unchecked baggage under the Warsaw Convention as amended at The Hague. A higher value can be declared under art. 9.7. AJet publishes no full-value or mobility-aid-specific waiver.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "THIRD PASS (2026-07-29) — the record was rebuilt from live pages. Two earlier passes recorded ajet.com as unreadable: a Vue single-page application behind Akamai bot management that returned a 4–12 KB JavaScript shell from every route tried, so the whole record rested on Internet Archive PDFs and almost every policy field was null. The upgraded fetcher (tool User-Agent to the r.jina.ai reader plus --render 25, which waits for client-side rendering) resolved every one of those pages on the first attempt. Every source in this record is now a live ajet.com URL; nothing is cited from an archive snapshot. WHAT THAT CHANGED: AJet does in fact publish a full mobility-aid policy, on two pages — the special-needs page (TR and EN) and the Health Equipment section of the baggage page. Free carriage of wheelchairs, free ambulift, a 150 kg maximum wheelchair weight, a 300 Wh battery cap (2 × 160 Wh for twin-battery devices), one 300 Wh spare or two 160 Wh spares in the cabin, and outright refusal of lithium-ion mobility devices that exceed those figures. Four call-centre numbers, info@ajet.com and a WhatsApp channel are published on the contact page; none is a disability desk. TR/EN DISCREPANCY WORTH A HUMAN EYE: the English pages state \"The battery of a wheelchair or other mobility device must not exceed 300 Wh\" flatly, while the Turkish page phrases the identical figures as applying to wheelchairs \"bataryası çıkarılan\" (whose battery is removed). This record takes the stricter English reading and applies 300 Wh to the installed case too; a passenger with a >300 Wh installed battery must confirm with AJet. THREE OTHER TRAPS: (1) wheelchair requests \"cannot be fulfilled for travels with flights operated jointly with other airlines in the travel plan\" — a codeshare leg voids the assistance request; (2) wheelchair-request passengers cannot use online, mobile or kiosk check-in; (3) AJet refuses passengers \"obliged to use electrical or pneumatic tools during flight\" except AJet-supplied oxygen and portable breathing apparatus. Fleet is Boeing 737; AJet is the low-cost arm of Turkish Airlines but publishes its own rules and Turkish Airlines' policy has NOT been imported here. ONE REGULATOR SOURCE ADDED (s11): the Turkish DGCA instruction SHT-ENGELSIZ, which gives every disabled passenger on a Turkish carrier a right to carry up to two mobility items (electric chair included, medical supplies excluded) on 48 hours' notice, free of charge — AJet publishes no device count of its own. 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"https://s0.wp.com/mshots/v1/https%3A%2F%2Fajet.com%2Ftr%2Fkurumsal%2Fkurallar-ve-kosullar%2Fozelligi-olan-yolcular", "https://archive.ph/newest/https://ajet.com/en/corporate/rules-and-conditions/passengers-with-special-needs", "https://web.archive.org/cdx/search/cdx?url=ajet.com*&filter=mimetype:application/pdf", "https://web.archive.org/web/20260413165959/https://ajet.com/tr/kurumsal/kurallar-ve-kosullar/ozelligi-olan-yolcular", "https://web.archive.org/web/20250310084929/https://ajet.com/tr/kurumsal/kurallar-ve-kosullar/ozelligi-olan-yolcular", "https://web.archive.org/web/20241009000342/https://ajet.com/tr/kurumsal/kurallar-ve-kosullar/ozelligi-olan-yolcular", "https://web.archive.org/web/20260410163650/https://ajet.com/en/corporate/rules-and-conditions/passengers-with-special-needs", "https://web.archive.org/web/20260402181521/https://ajet.com/pdfs/ajet-general-conditions-of-carriage.pdf", "https://web.archive.org/web/20260402181040/https://ajet.com/pdfs/ajet-yolcu-ve-bagaj-tasima-genel-sartlari.pdf", "https://web.archive.org/web/20260402181220/https://ajet.com/pdfs/Ajet_Tehlikeli_Maddeler_Prohibited_Items.pdf", "https://web.archive.org/web/20241008170530/https://ajet.com/pdfs/AJET-Yolcu-Haklari.pdf", "https://web.archive.org/web/20240414231712/https://ajet.com/en/corporate/feedback-form" ] } }, { "schema_version": "1.1", "slug": "akasa-air", "name": "Akasa Air", "iata_code": "QP", "icao_code": "AKJ", "country": "India", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.akasaair.com/", "sources": [ { "id": "s1", "title": "Conditions of Carriage (Domestic and International tabs) — Condition 9.5 Persons with Disabilities or Persons with Reduced Mobility, incl. 9.5(n) Mobility Assistance and 9.5(o) Customers Using Their Own Devices", "url": "https://www.akasaair.com/quick-links/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "International Conditions of Carriage — Condition 11 Baggage and Condition 17 Liability for Damage", "url": "https://www.akasaair.com/quick-links/international-conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us — corporate office and info@akasaair.com", "url": "https://www.akasaair.com/customer-support/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Customer Care — online query form", "url": "https://www.akasaair.com/customer-support/customer-care", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Grievance Redressal Process — Nodal Officer and Appellate Authority", "url": "https://www.akasaair.com/customer-support/grievance-redressal-process/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "India — Akasa Air Call Centre (bookings, special-assistance requests and grievances)", "number": "+91 96061 12131", "hours": null, "region": "IN", "src": [ "s1", "s5" ] } ], "email": [ { "label": "Call Centre / special assistance — 48 h prior arrangement for battery-powered mobility aids, and Medical Information Form (MEDIF) submission", "address": "info@akasaair.com", "src": [ "s1", "s3" ] }, { "label": "Nodal Officer (Level 1 grievance escalation) — Ms Deepika Poojary, General Manager Customer Experience", "address": "nodalofficer@akasaair.com", "src": [ "s1", "s5" ] }, { "label": "Appellate Authority (Level 2 grievance escalation) — Ms Ramita Vyas, Vice President Customer Experience", "address": "appellateauthority@akasaair.com", "src": [ "s1", "s5" ] } ], "web_form": [ { "label": "Customer Care query form (choose an 'Area of Service'; attachments accepted)", "url": "https://www.akasaair.com/customer-support/customer-care", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Conditions of Carriage — Condition 9.5 Persons with Disabilities / Reduced Mobility and 9.5(o) wheelchair and battery rules", "url": "https://www.akasaair.com/quick-links/conditions-of-carriage", "src": [ "s1" ] }, { "label": "International Conditions of Carriage", "url": "https://www.akasaair.com/quick-links/international-conditions-of-carriage", "src": [ "s2" ] }, { "label": "Customer Care — request assistance or raise a query", "url": "https://www.akasaair.com/customer-support/customer-care", "src": [ "s4" ] } ], "notes": "Akasa Air publishes no dedicated disability desk phone line or e-mail — everything routes through the general Call Centre 9606112131 and info@akasaair.com. Almost all of the airline's substantive accessibility policy sits inside the Conditions of Carriage; the marketing pages (Customer Experience, Dangerous Goods, FAQ) are JavaScript-only and returned no readable body text. Akasa does not fly to the USA, so it publishes no DOT Complaints Resolution Official page." }, "policy": { "notice_hours": { "value": 48, "detail": "Condition 9.5(a): all Persons with Disabilities or Persons with Reduced Mobility must notify Akasa Air of their requirements at least 48 hours before scheduled departure — covering embarking/disembarking assistance, mobility equipment and assistive devices to be carried, and any escort or safety assistant. The same 48 h applies to requesting a wheelchair (9.5(n)(i)), to battery-powered devices (9.5(o)(i)(C)) and to submitting a Medical Information Form.", "src": [ "s1" ] }, "how_to_request": { "value": "Request at booking or at least 48 h before departure via the Call Centre (9606112131) or the website; a battery-powered mobility aid must additionally be arranged by e-mailing info@akasaair.com at least 48 h ahead", "detail": "Condition 9.5(n)(i): 'Akasa Air will provide a wheelchair as per a Customer's requirement, provided that the Customer requests Akasa Air for a wheelchair, at least 48 hours prior to the scheduled time of departure, by contacting the Call Centre or through the Website.' Condition 9.5(o)(i)(C): 'Customers traveling with battery powered devices are required to make arrangements with Akasa Air at least 48 hours in advance by emailing on info@akasaair.com.'", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Akasa Air states its own airport wheelchair service 'is provided at no additional charge to the Customer' (9.5(n)(ii)) and that an accessible seat is allocated 'at no additional charge' (9.5(e)(i)), but publishes nothing on whether a customer's own wheelchair is carried free of, or outside, the checked-baggage allowance. Mobility aids do not appear in the special-baggage fee list at Condition 11.4(d), and no mobility-aid fee is published anywhere.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published — Akasa Air does not state how many mobility devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Condition 9.5(o)(i)(E): 'A Customer with a disability may use their own manual powered wheelchair till the aircraft door or the mobile stairway attached to the aircraft (depending on the airport facilities) after which it will be stored in the aircraft's hold area.' The customer is then transferred to Akasa Air's wheelchair and assisted to their seat. Crutches, braces and other prosthetic devices may be used up to the aircraft and boarded as hand baggage if the customer depends on them (9.5(o)(i)(L)).", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "No in-cabin wheelchair stowage is offered: the customer's own manual chair is taken at the aircraft door or mobile stairway and 'stored in the aircraft's hold area'. Only crutches, braces and other prosthetic devices may be brought into the cabin as hand baggage.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "Condition 9.5(o)(ii): 'If a Customer's wheelchair has been stowed in the cargo compartment of an aircraft, Akasa Air will make its best effort to return it to the Customer as close to the aircraft door as possible. If this is not possible, Akasa Air will make sure that transport assistance is made available to the Customer up to the baggage reclaim area' — by electric buggy, airport wheelchair or accessible bus, depending on the airport. Best-effort wording, not a guarantee.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Akasa Air states no weight limit for a wheelchair or other mobility aid. The 158 cm (L+W+H) figure at Condition 11.4(b) is the general checked-baggage dimension rule, not a mobility-aid limit, so it is not recorded here.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum wheelchair size and no hold-door aperture is given for the all-Boeing 737 MAX fleet.", "src": [], "basis": null }, "notes": "Akasa Air caps how many disabled passengers and how many wheelchairs each flight can take: 'Due to restrictions on the maximum number of Persons with Disabilities or Persons with Reduced Mobility that can be carried on a flight, Akasa Air shall have the right to deny bookings, if the maximum number of such persons on a particular flight has been reached' (9.5(d)); and it 'reserves the right to restrict the number of wheelchairs on each flight, on account of safety requirements' (9.5(n)(i)). Akasa also recommends that customers requiring wheelchair assistance do not travel with pets.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — Akasa Air does not offer in-cabin wheelchair stowage, so no closet dimensions are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Condition 9.5(o)(i)(G): 'Wheelchairs powered by spillable (wet-cell) battery(ies) shall not be accepted since these batteries have corrosive acids and are considered to be Dangerous Goods.'", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted only with the airline's consent: Condition 9.5(o)(i)(B) — a customer \"may travel with a battery-powered mobility aid with Akasa Air’s prior approval and subject to compliance with applicable regulations\", arranged at least 48 hours ahead by e-mail to info@akasaair.com. Non-spillable (AGM, gel, sealed lead-acid, dry-cell) chairs must be checked in at Akasa's counters, with exposed terminals insulated or the battery disconnected to prevent short circuit; max 1 spare non-spillable battery (IATA DGR A67) in strong rigid packaging.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only with the airline's consent: Condition 9.5(o)(i)(B) — a customer \"may travel with a battery-powered mobility aid with Akasa Air’s prior approval and subject to compliance with applicable regulations\", arranged at least 48 hours ahead by e-mail to info@akasaair.com. Lithium-ion batteries \"must be of a type which meets the requirements of each test in the UN manual of Tests and Criteria, Part III, subsection 38.3\"; they may stay installed if protected and securely attached, and removed/spare batteries (1 x 300 Wh or 2 x 160 Wh) travel in the cabin.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Condition 9.5(o)(i)(H): 'Where the battery(ies) is not removed, there is no limit to the Watt-hour (Wh) rating for the installed battery(ies).' The battery may stay installed if it is protected against damage by the design of the mobility aid and securely attached to it.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Condition 9.5(o)(i)(H): 'The removed battery(ies) must not exceed 300 Wh.' Removed batteries must be protected from damage (e.g. placed in a protective pouch), packed in strong rigid packaging, and 'must only be carried in the passenger cabin'.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Condition 9.5(o)(i)(H): 'A Customer may carry a maximum of one spare battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh.' Spares must be protected from damage and carried only in the passenger cabin.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two. Lithium: 'a maximum of one spare battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh' (9.5(o)(i)(H)) — two only if each is 160 Wh or under. Non-lithium: 'a maximum of 1 (one) spare wet, non-spillable battery meeting IATA DGR Special Provision A67 or a maximum of two spare dry batteries meeting IATA DGR Special Provision A123 / nickel-metal hydride batteries meeting IATA DGR Special Provision A199' (9.5(o)(i)(F)).", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "Condition 9.5(o)(i)(H): 'The lithium battery(ies) can either remain installed in the mobility aid, if the battery(ies) is protected against damage by the design of the mobility aid and securely attached to the mobility aid or be removed, following the manufacturer's instructions.' Removal is therefore optional; if the customer checks in their own wheelchair, Akasa Air 'may provide assistance with the removal of batteries from the wheelchair under the supervision of the Customer'.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Condition 9.5(o)(i)(F): the chair 'must be checked-in at Akasa Air's check-in counters and be prepared for transport so as to prevent a short circuit (e.g., in the case of batteries, by the effective insulation of exposed terminals; or, in the case of equipment, by disconnection of the battery and protection of exposed terminals) and unintentional activation.' Removed and spare batteries must be packed in strong, rigid packaging and protected from damage.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer declaration is demanded. Akasa Air requires only advance notification by e-mail to info@akasaair.com, and states that lithium-ion batteries must be of a type meeting UN Manual of Tests and Criteria Part III subsection 38.3. A Medical Information Form completed by the treating physician is required only where the passenger's condition needs medical clearance, not for the wheelchair itself.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Condition 9.5(o)(i)(B): customers whose mobility is restricted 'may travel with a battery-powered mobility aid with Akasa Air's prior approval and subject to compliance with applicable regulations'. Arrangements must be made at least 48 h ahead by e-mail to info@akasaair.com, and 'if all the requisite precautions involving the safe carriage of onboard batteries cannot be taken, the carriage of such equipment may be denied'. Battery-powered chairs must be checked in at the check-in counter.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Akasa Air sets no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no size limit for a powered wheelchair or scooter is given.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Condition 9.5(o)(ii) applies to any wheelchair stowed in the cargo compartment: Akasa Air 'will make its best effort to return it to the Customer as close to the aircraft door as possible', otherwise transport assistance is provided up to the baggage reclaim area.", "src": [ "s1" ] }, "notes": "Condition 9.5(o)(i)(I): if the battery-powered mobility aid has loose fitting parts such as armrests, footrests or cushions, they should be placed in a suitable pouch or container before loading in the cargo compartment, and Akasa Air recommends the customer supplies that container. Akasa Air disclaims liability for damage arising while handling the wheelchair (9.5(o)(i)(D)) and recommends travel insurance for equipment carried (9.5(o)(i)(K))." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not clearly published. Akasa Air says the customer 'will be transferred to Akasa Air's wheelchair and provided assistance in reaching their designated seat on the aircraft', and that the wheelchair service includes transport 'to their designated seat on an aircraft (depending on the airport facilities)' — but it never states that an on-board aisle chair is carried on the aircraft.", "src": [] }, "accessible_lavatory": { "value": "Grab-bar lavatory on all aircraft; not described as wheelchair-accessible", "detail": "Condition 9.5(e)(ii): 'Lavatories: A lavatory with a single panel door and additional grab bar is available on all our aircraft. The cabin crew can provide assistance moving to and from the lavatory door but will not be able to assist the Customer inside the lavatory.' Akasa Air does not claim any lavatory is wheelchair-accessible; the fleet is all-Boeing 737 MAX.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Condition 9.5(n)(v): for a customer travelling without a safety assistant Akasa Air provides meet-and-assist for boarding, deplaning, flight connections and check-in/transfer/baggage reclaim, stowing hand baggage, opening the onboard snack and an individual on-board safety briefing on request. But 9.5(n)(vi): Akasa Air 'regrets its inability to assist the Customer with personal care including assisting the Customer by feeding them, administering medication and/or accompanying them in the toilets'.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "Condition 9.5(e)(i): 'Akasa Air will allocate a seat that is convenient and designated as accessible for Persons with Disabilities at no additional charge. These seats will remain blocked until as close to the scheduled time of departure as practicable. Akasa Air seats have movable armrests for easy accessibility to the seats.' Passengers whose reduced mobility would impede evacuation are not seated where they could obstruct emergency exits, per DGCA CAR Section 3, Series M, Part I, Issue III.", "src": [ "s1" ] } }, "damage_liability": { "value": "Limited to the airline's general checked-baggage liability under the Carriage by Air Act, 1972 — lost baggage INR 350 per kg capped at INR 25,000; no special mobility-aid rule", "detail": "Condition 9.5(o)(i)(J): 'In the event of loss or damage of the mobility aids or any other similar equipment which are placed into the Checked-in Baggage, Akasa Air's liability for such loss or damage shall not be more than the maximum liability provided under the Conditions of Carriage.' Condition 17.3(a): liability for lost checked baggage 'is limited to INR 350 per kg which shall be further subject to a maximum amount of INR 25,000'; for delayed and damaged baggage, liability 'shall be limited and determined by Akasa Air as per its discretion and based upon its prevailing policy'.", "src": [ "s1", "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Almost everything Akasa Air publishes about mobility aids lives in the Conditions of Carriage (Condition 9.5), which is unusually detailed for a low-cost carrier: an installed lithium battery has no watt-hour cap, a removed one is capped at 300 Wh, spares are one at 300 Wh or two at 160 Wh, and spillable wet-cell chairs are refused outright. Two things a traveller must weigh. (1) A powered chair needs Akasa's PRIOR APPROVAL, arranged at least 48 h ahead by e-mail to info@akasaair.com, and carriage 'may be denied' if the precautions cannot be taken. (2) Akasa caps the number of disabled passengers and the number of wheelchairs per flight and may refuse bookings once that cap is reached. Damage liability is the ordinary Indian checked-baggage cap (INR 350/kg, max INR 25,000) — far below the value of a powered chair — and Akasa expressly disclaims liability for damage arising while handling the wheelchair, recommending the passenger insure it. The Conditions of Carriage page renders both the Domestic and the International documents; the wheelchair and battery clauses are identical in both. Akasa's Customer Experience, Dangerous Goods, Baggage, FAQ and Contact Us pages are JavaScript-only single-page-app shells: direct fetches returned navigation and footer text with no body content, and the r.jina.ai reader proxy is blocked by CloudFront with a 403, so any additional accessibility content on those pages could not be read (a 2026-05-14 Wayback snapshot of the Customer Experience page is the same empty shell). Akasa Air does not serve the USA and publishes no DOT Complaints Resolution Official page. Akasa defines 'Persons with Disabilities' and 'Persons with Reduced Mobility' by reference to DGCA CAR Section 3, Series M, Part I, Issue III.", "searched_urls": [ "https://www.akasaair.com/", "https://www.akasaair.com/quick-links/conditions-of-carriage", "https://www.akasaair.com/quick-links/international-conditions-of-carriage", "https://www.akasaair.com/quick-links/baggage", "https://www.akasaair.com/dangerous-goods", "https://www.akasaair.com/product-and-services/customer-experience", "https://www.akasaair.com/customer-support/faq", "https://www.akasaair.com/customer-support/contact-us", "https://www.akasaair.com/customer-support/customer-care", "https://www.akasaair.com/customer-support/customer-care-app", "https://www.akasaair.com/customer-support/complaints", "https://www.akasaair.com/customer-support/grievance-redressal-process/", "https://www.akasaair.com/manage-booking/special-request", "https://www.akasaair.com/our-commitment", "https://www.akasaair.com/information/expectant-mother", "https://www.akasaair.com/sitemap", "https://www.akasaair.com/sitemap.xml", "https://www.akasaair.com/robots.txt", "https://web.archive.org/web/20260514105855/https://www.akasaair.com/product-and-services/customer-experience" ] } }, { "schema_version": "1.1", "slug": "alaska-airlines", "name": "Alaska Airlines", "iata_code": "AS", "icao_code": "ASA", "country": "United States", "region": "North America", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.alaskaair.com", "sources": [ { "id": "s1", "title": "Mobility and wheelchair assistance — accessible travel services", "url": "https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Prohibited and restricted batteries and electronic devices", "url": "https://www.alaskaair.com/content/travel-info/baggage/prohibited-items/spare-batteries-electronic-devices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Questions and concerns — Complaints Resolution Officials", "url": "https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-rights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Customer service commitment — caring about special needs", "url": "https://www.alaskaair.com/content/about-us/customer-commitment/customer-commitment-special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Mobility Aid Information Form (PDF)", "url": "https://resource.alaskaair.net/v3/assets/blt2cefe12c88e9dd91/blt4bf97dadb17851ce/wheelchair-information-form.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Limitations of liability — baggage", "url": "https://www.alaskaair.com/content/travel-info/baggage/baggage-claim/not-covered-limited-liability", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Accessibility feedback form", "url": "https://www.alaskaair.com/feedback/accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Our aircraft — Alaska Airlines fleet (\"a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft\")", "url": "https://www.alaskaair.com/content/travel-info/our-aircraft", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United States — Alaska Airlines dedicated accessible services line; since the merger the same desk is published by Hawaiian Airlines as its Accessible Services Team", "number": "+1 800 503 0101", "hours": null, "region": "US", "src": [ "s1", "s3" ] } ], "email": [], "web_form": [ { "label": "Accessibility feedback form", "url": "https://www.alaskaair.com/feedback/accessibility", "src": [ "s3", "s7" ] }, { "label": "Mobility Aid Information Form (PDF) — device/battery details for ramp agents", "url": "https://resource.alaskaair.net/v3/assets/blt2cefe12c88e9dd91/blt4bf97dadb17851ce/wheelchair-information-form.pdf", "src": [ "s1", "s5" ] } ], "relay": [ { "label": "Relay services", "detail": "Dial 711 for relay services", "src": [ "s1", "s3" ] } ], "policy_pages": [ { "label": "Mobility and wheelchair assistance", "url": "https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-wheelchair", "src": [ "s1" ] }, { "label": "Batteries and electronics restrictions", "url": "https://www.alaskaair.com/content/travel-info/baggage/prohibited-items/spare-batteries-electronic-devices", "src": [ "s2" ] }, { "label": "Questions and concerns / CRO", "url": "https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-rights", "src": [ "s3" ] } ], "notes": "Complaints Resolution Officials (CROs) are available during operating hours at all airport locations; ask an airport customer service agent. Away from the airport, call the accessible services line. Alaska says it is accountable for Alaska and Hawaiian, Horizon Air, and SkyWest flight series 1-3499." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline in hours is published. Alaska asks you to request services as early as possible when booking, to be checked in 2 hours before departure, and — for electric/battery-powered wheelchairs, carts or scooters — to be at the gate to preboard 45 minutes before departure (30 minutes for non-powered devices).", "src": [ "s1" ] }, "how_to_request": { "value": "Request while booking online, add to a booked ticket from the Trips page, or call the accessible services line on 1-800-503-0101 (dial 711 for relay)", "detail": "Alaska: make reservations as early as possible and request services while booking online; services can also be added to booked tickets from the Trips page; or call the Alaska accessible services line 1-800-503-0101 or Hawaiian Airlines Reservations 1-800-503-0101.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"A personal wheelchair can be checked at the ticket counter or the gate free of charge.\" If a folding chair will not fit in the approved cabin stowage closet, Alaska carries it in the cargo compartment \"at no additional charge\".", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Alaska does not publish a number of mobility devices carried free per passenger. It does cap in-cabin stowage at one personal wheelchair per flight, first-come first-served.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"We transport all types of personal wheelchairs, including folding, collapsible, non-folding manual wheelchairs, electric/battery-powered wheelchairs, and electric-powered carts or scooters.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "A folding, collapsible or breakdown wheelchair can be stowed onboard at preboarding on Alaska and Hawaiian flights. Limited to one personal wheelchair in cabin per flight, first-come first-served; it has priority over other carry-on items. Must fit the approved stowage space, otherwise carried in the hold free.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "Arrangements can be made to check a personal wheelchair at the departure gate; it is returned at the destination gate on arrival, or at a connecting airport if requested in advance.", "src": [ "s1" ] }, "max_weight_kg": { "value": 136, "detail": "From the merged Alaska–Hawaiian per-aircraft list, taking only Alaska's own fleet types: Boeing 737 500 lbs (226 kg); Embraer 300 lbs (136 kg). 136 kg is the binding figure on Alaska's network. (The 717 400 lbs, A321 330 lbs and A330/787 500 lbs rows are Hawaiian fleet types.)", "src": [ "s1", "s8" ] }, "max_dimensions": { "height_cm": 81, "width_cm": 99, "length_cm": null, "detail": "Alaska Air Group publishes one merged Alaska–Hawaiian \"Maximum wheelchair dimensions and weight\" list by aircraft type without saying which carrier flies which. Only the rows for Alaska's own published fleet (\"Boeing 737 aircraft, and Embraer 175 aircraft\") are used here: Boeing 737 32\" (81 cm) H x 47\" (119 cm) W; Embraer 33\" (84 cm) H x 39\" (99 cm) W. Binding: 81 cm height (737), 99 cm width (Embraer). The 717/A321/A330 rows are Hawaiian fleet types.", "src": [ "s1", "s8" ], "basis": "max_device" }, "notes": "Detachable items such as seat cushions and footrests can be carried onboard or checked with the wheelchair and stowed in the cargo compartment. Compact mobility devices (manual wheelchairs, canes, walkers) can be taken into the cabin; rigid canes must be stowed in a closet or overhead bin.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Alaska publishes no numeric in-cabin closet dimensions — only that \"the wheelchair must meet the size and weight restrictions for the approved storage space on the aircraft\".", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "If a mobility aid is powered by a spillable (wet cell) battery, the battery must be removed and placed in a protective battery box as required by federal HAZMAT rules, unless the wheelchair can be loaded, stored, secured and unloaded in an upright condition.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Gel/dry cell batteries must be permanently marked \"NONSPILLABLE\" or \"NONSPILLABLE BATTERY\"; otherwise bring the manufacturer's safety data/technical sheet. May remain installed if securely attached, protected from short circuit, and the device has a single means of preventing unintentional activation. Batteries not securely attached travel as checked baggage in strong rigid packaging. One spare non-spillable battery allowed, also as checked baggage.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only if the battery can be easily removed and carried in the cabin. \"Mobility aids where the battery is fully enclosed and can't be easily removed, or the mobility aid has a battery that exceeds 300 watt-hours will not be accepted for transport.\"", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable / not published: Alaska requires the lithium battery to be removed and carried in the cabin. Mobility aids with a fully enclosed, non-removable lithium battery are refused.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"There is a single battery size limit of 300 watt-hours (Wh). If the device utilizes two batteries, each battery cannot exceed 160 Wh.\" The removed battery travels as carry-on with terminals protected from short circuit.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares not exceeding 160 Wh each may be carried onboard.\" Spares must be carry-on with terminals protected.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "One spare lithium battery up to 300 Wh, or two spares of up to 160 Wh each. For non-spillable (gel/dry) batteries, one spare, carried as checked baggage in rigid marked packaging.", "src": [ "s1" ] }, "removal_required": { "value": true, "detail": "Lithium-ion: yes — \"The battery must be easily removed and transported separately as carryon baggage in the passenger cabin.\" Non-spillable batteries may stay installed if securely attached and protected. Spillable batteries must be removed and boxed unless the chair can be kept upright throughout.", "src": [ "s1" ] }, "terminals": { "value": "Terminals must be protected from short circuit; the device must have a single physical means of power disconnection", "detail": "Accepted disconnection methods: key turned off and removed, on/off switch secured off, quick disconnection of the joystick, or removing the battery and isolating the terminals. If the device has no effective means of preventing unintentional activation the battery must be disconnected and terminals protected.", "src": [ "s1" ] }, "documentation": { "value": "Legible English manufacturer label (Wh, or V and Ah/mAh) required; safety data sheet recommended for unmarked non-spillable batteries; Mobility Aid Information Form recommended", "detail": "Alaska must be able to access the battery to determine acceptability; the label must be legible and in English and the battery undamaged. Batteries labelled in a language other than English are not accepted. Alaska recommends recording disconnection instructions on its Mobility Aid Information Form (PDF).", "src": [ "s1", "s5" ] } }, "allowed": { "value": "conditional", "detail": "Alaska and Hawaiian \"accept certain battery-powered mobility aids\": the device must have a single physical means of power disconnection. Embraer aircraft can carry only one (1) battery-powered mobility aid weighing over 50 lbs per flight — Alaska asks you to phone 1-800-503-0101 to verify space. Devices that cannot be disconnected from the power source are refused.", "src": [ "s1" ] }, "max_weight_kg": { "value": 136, "detail": "Same list, Alaska fleet only: Boeing 737 500 lbs (226 kg); Embraer 300 lbs (136 kg) — 136 kg binding. The Embraer can carry only one battery-powered mobility aid weighing over 50 lbs per flight; Alaska asks you to phone Accessible Services to verify space.", "src": [ "s1", "s8" ] }, "max_dimensions": { "height_cm": 81, "width_cm": 99, "length_cm": null, "detail": "Same merged Alaska–Hawaiian table, filtered to Alaska's own fleet (Boeing 737 and Embraer 175): Boeing 737 32\" (81 cm) H x 47\" (119 cm) W; Embraer 33\" (84 cm) H x 39\" (99 cm) W. Binding 81 cm height, 99 cm width. The Embraer takes only one (1) battery-powered mobility aid over 50 lbs per flight — call 1-800-503-0101 to verify space.", "src": [ "s1", "s8" ], "basis": "max_device" }, "gate_delivery": { "value": true, "detail": "A personal wheelchair can be checked at the departure gate and is returned at the destination gate on arrival, or at a connecting airport on request. Alaska warns connection times may be too short if disassembly/reassembly is needed.", "src": [ "s1" ] }, "notes": "Alaska does NOT accept as mobility aids: hoverboards and self-balancing devices, skateboards, riding suitcases, inline/kick scooters, e-bikes, any mobility aid not used by a guest with a disability, batteries labelled in a language other than English, devices with damaged/defective/recalled batteries, or any device that cannot be disconnected from its power source (14 CFR 382.125(b))." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All of our aircraft are equipped with onboard wheelchairs for customers who need assistance to and from the lavatory.\" Alaska's customer service commitment page adds: \"Onboard wheelchairs are not available on CRJ 200 aircraft.\"", "src": [ "s1", "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published: Alaska describes onboard wheelchair access to the lavatory but publishes nothing about accessible lavatory availability or dimensions by aircraft.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Aisle chairs, slings and slide boards are offered for making transfers, plus passenger lifts and portable ramps where boarding is by stairs. Cabin crew cannot lift or carry customers, assist with eating, assist inside the lavatory, or give medical care — a ticketed safety assistant is recommended if more help is needed.", "src": [ "s1", "s4" ] }, "seating": { "value": true, "detail": "\"For easy transfer into your seat, there are seats on every aircraft with moveable armrests.\" Seating accommodations can be requested through accessible services.", "src": [ "s4" ] } }, "damage_liability": { "value": null, "detail": "Alaska publishes no mobility-aid-specific damage liability statement. Its general baggage \"Limitations of liability\" page sets a $4,700 domestic maximum per ticketed passenger and 1,519 SDR under the Montreal Convention, and does not mention wheelchairs or the ACAA original-purchase-price rule.", "src": [ "s6" ] }, "aircraft_hold_note": "Alaska Air Group publishes ONE merged Alaska–Hawaiian \"Maximum wheelchair dimensions and weight\" list by aircraft type, with no statement of which carrier operates which type: Boeing 717 400 lbs (181 kg), 29\" H x 52\" W; Boeing 737 500 lbs (226 kg), 32\" (81 cm) H x 47\" (119 cm) W; Boeing 787 500 lbs (226 kg), container loaded; Airbus A321 330 lbs (149 kg), 46\" H x 44\" W; Airbus A330 500 lbs (226 kg), container loaded; Embraer 300 lbs (136 kg), 33\" (84 cm) H x 39\" (99 cm) W — the Embraer takes only one battery-powered mobility aid over 50 lbs per flight. Alaska's own aircraft page says it flies \"a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft\", so only the 737 and Embraer rows are Alaska-operated; the 717, A321, A330 and 787 rows are Hawaiian fleet types you may still be routed onto on an Alaska Air Group itinerary." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "alaskaair.com returns HTTP 406 to non-browser clients and its accessible-services accordions do not render for reader proxies; the policy text was recovered from the Contentstack JSON payload embedded in the rendered page HTML. Contradiction to re-check: the mobility page says all aircraft have onboard wheelchairs, while the customer service commitment page says CRJ 200 aircraft do not. Alaska's generic batteries page limits (100/160 Wh) explicitly except mobility aids and were NOT used here. Policy is published jointly for Alaska and Hawaiian after the merger, and the per-aircraft wheelchair table merges both fleets without naming the operating carrier. An earlier version of this record took the whole table as Alaska's, which made Hawaiian's interisland Boeing 717 (29 in / 73.7 cm) the recorded height limit. The table has been split against Alaska's own aircraft page (\"a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft\"), so only the 737 and Embraer rows are applied here; if you are through-ticketed onto a Hawaiian-operated 717, A321, A330 or 787 leg, read the Hawaiian record too. Correction: an earlier draft of this record carried 1-800-367-5320 as Alaska's accessibility line. That number does not appear anywhere on Alaska's cited pages (it is Hawaiian's) and has been replaced with Alaska's own published 1-800-503-0101.", "searched_urls": [ "https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-wheelchair", "https://www.alaskaair.com/content/travel-info/accessible-services", "https://www.alaskaair.com/content/travel-info/accessible-services/wheelchair-mobility-devices", "https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-wheelchair/wheelchair-information-form", "https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-other", "https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-rights", "https://www.alaskaair.com/content/travel-info/baggage/prohibited-items/spare-batteries-electronic-devices", "https://www.alaskaair.com/content/travel-info/baggage/baggage-claim/not-covered-limited-liability", "https://www.alaskaair.com/content/about-us/customer-commitment/customer-commitment-special-needs", "https://www.alaskaair.com/feedback/accessibility", "https://www.alaskaair.com/sitemap.xml", "https://www.alaskaair.com/content/travel-info/our-aircraft", "https://resource.alaskaair.net/v3/assets/blt2cefe12c88e9dd91/blt4bf97dadb17851ce/wheelchair-information-form.pdf" ] } }, { "schema_version": "1.1", "slug": "albastar", "name": "Albastar", "iata_code": "AP", "icao_code": "LAV", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://albastar.es/", "sources": [ { "id": "s1", "title": "Pasajeros con necesidades especiales", "url": "https://albastar.es/es/pasajeros-con-necesidades-especiales/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passenger with special needs (English)", "url": "https://albastar.es/en/passenger-with-special-needs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "General Conditions of Carriage (arts. 8.5-8.6, liability notice)", "url": "https://albastar.es/en/general-conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Equipajes / Baggage", "url": "https://albastar.es/es/equipaje/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Articulos prohibidos / Prohibited items", "url": "https://albastar.es/es/articulos_prohibidos/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contacto - Call Center", "url": "https://albastar.es/es/contact/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain - Albastar Call Center (general; no separate disability line published)", "number": "+34 971 575 072", "hours": "Mon-Fri 09:00-13:00 and 14:00-18:00", "region": "ES", "src": [ "s6" ] } ], "email": [], "web_form": [ { "label": "Call Center contact form", "url": "https://albastar.es/es/contact/", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Pasajeros con necesidades especiales (ES)", "url": "https://albastar.es/es/pasajeros-con-necesidades-especiales/", "src": [ "s1" ] }, { "label": "Passenger with special needs (EN)", "url": "https://albastar.es/en/passenger-with-special-needs/", "src": [ "s2" ] }, { "label": "General Conditions of Carriage - art. 8.6 wheelchairs with batteries", "url": "https://albastar.es/en/general-conditions-of-carriage", "src": [ "s3" ] } ], "notes": "Albastar sells mainly through tour operators and travel agencies: the site repeatedly tells passengers to route assistance and wheelchair requests through their agency/tour operator, not to the airline. No dedicated accessibility phone line or email address is published; the only published channel is the general Call Center number and its web form." }, "policy": { "notice_hours": { "value": 72, "detail": "Assistance must be requested through your travel agency 'con un minimo de 48 horas antes de la salida de su vuelo' (48 h). For a battery-powered wheelchair the request must be made to the agency/tour operator 'al menos 3 dias laborables antes de la salida del vuelo' - at least 3 BUSINESS days, so more than 72 h across a weekend. Check-in desk at least 2 h before departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Through your travel agency or tour operator (state the chair type, dimensions, weight and whether manual or battery); general enquiries to the Albastar Call Center", "detail": "Albastar routes special-assistance and wheelchair requests through the agency or tour operator that sold the ticket: 'la solicitud de asistencia... debe realizarse a su agencia de viajes'. At the airport, present yourself at check-in at least two hours before departure and Albastar then coordinates with the airport handler.", "src": [ "s1", "s2", "s6" ] }, "fee_charged": { "value": false, "detail": "'Sin cargo adicional y sujeto a las limitaciones de espacio a bordo del avion, es posible el transporte de hasta dos sillas de ruedas por pasajero' - no additional charge for up to two wheelchairs. Seat assignment for an accompanying person and in-cabin help to reach the toilet are also 'sin cargo adicional'.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "'Up to two wheelchairs per passenger are possible' at no additional charge, subject to space limitations on board.", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are carried. 'When traveling with your wheelchair, please specify to your agency or tour operator the type of chair, its dimensions, weight, and whether it is manual, or battery powered.' Up to two chairs per passenger free, subject to space on board.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Albastar only describes the chair being 'recogida y estibada en la bodega' (collected and stowed in the hold); it says nothing about stowing a folding manual chair in the cabin.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Partly published, and only in one direction: 'El pasajero podra conservar su propia silla de ruedas hasta su acceso al avion, desde donde sera recogida y estibada en la bodega' - you may keep your own chair up to the aircraft. Albastar does not say whether it is returned at the aircraft door on arrival, and warns the airport handler may instead require the chair to be checked in at the counter and replaced with a handler's chair inside the terminal.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for wheelchairs. The baggage page's 32 kg checked-bag ceiling expressly does not apply to them: baggage over 32 kg 'no seran aceptados, a excepcion de sillas de ruedas o articulos en bodega autorizados anteriormente por el transportista'.", "src": [ "s3", "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Albastar publishes no maximum wheelchair dimensions; it asks the passenger to declare the chair's dimensions and weight to their agency or tour operator so acceptance can be assessed case by case.", "src": [ "s1", "s2" ], "basis": null }, "notes": "Depending on the airport, the ground handler may require the passenger's own chair to be checked in at the counter and replaced by a handler's chair for the time spent in the terminal.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published - Albastar describes no in-cabin stowage space for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'Albastar no acepta sillas de ruedas con baterias humedas o derramables.' CoC art. 8.6 repeats that wheelchairs/mobility aids with batteries that could leak (WCBW) are 'not authorized by Albastar'; spillable batteries also appear on the prohibited-items list as corrosives.", "src": [ "s1", "s2", "s3", "s5" ] }, "non_spillable": { "value": "conditional", "detail": "CoC art. 8.6 (WCBD): chairs powered by batteries meeting the special provision A67 / Packing Instruction 872 vibration and differential-pressure tests are 'subject to Albastar's approval'. Carriage as checked baggage is authorised provided the terminals are protected against short circuit (battery inside a storage container) and the battery is properly secured to the chair.", "src": [ "s3" ] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. CoC art. 8.6 covers only non-spillable (WCBD) and spillable (WCBW) battery chairs; lithium-powered mobility aids (WCLB) are not mentioned anywhere on the site. Albastar does separately ban 'pequenos vehiculos impulsados por baterias de litio' (airwheel, solowheel, hoverboard, mini-segway), stating these are NOT mobility aids.", "src": [ "s1", "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. The only watt-hour figures Albastar publishes (100 Wh, and 100-160 Wh with approval) are in CoC art. 8.5 for portable electronic and portable medical devices, not for wheelchairs.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Albastar does not describe removing a wheelchair battery into the cabin at all.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. CoC art. 8.5 allows a maximum of two spare 100-160 Wh lithium-ion batteries in carry-on with Albastar's approval, but only for portable medical electronic devices; spare lithium batteries are never allowed in checked baggage.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The 'maximum of two spare batteries' in CoC art. 8.5 is a portable medical/electronic-device rule and has not been imported here.", "src": [ "s3" ] }, "removal_required": { "value": false, "detail": "CoC art. 8.6 accepts a non-spillable-battery chair as checked baggage 'as long as the battery terminals are protected against short-circuiting (e.g., they must be inside a storage container) and the battery is properly secured to the chair' - the battery stays on the chair; no removal into the cabin is described.", "src": [ "s3" ] }, "terminals": { "value": "Terminals protected against short circuit (battery inside a storage container) and the battery securely fastened to the chair", "detail": "CoC art. 8.6: transport as checked baggage is authorised 'as long as the battery terminals are protected against short-circuiting (e.g., they must be inside a storage container) and the battery is properly secured to the chair'.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or form is required in anything Albastar publishes. The passenger must, however, declare the chair type, dimensions, weight and whether it is manual or battery-powered to their agency or tour operator.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Battery wheelchairs are carried but under material restrictions: the request must reach the agency/tour operator at least 3 business days before departure and 'Albastar aplica restricciones en el transporte de este tipo de sillas de ruedas' under dangerous-goods law. CoC art. 8.6 makes acceptance of a non-spillable-battery chair (WCBD) 'subject to Albastar's approval'.", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Wheelchairs are exempted from the 32 kg checked-baggage ceiling but no wheelchair-specific weight limit is given.", "src": [ "s3", "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published; Albastar assesses the declared dimensions case by case and warns carriage is 'sujeto a las limitaciones de espacio a bordo del avion'.", "src": [ "s1", "s2" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published separately for powered chairs; the same wording applies as for manual chairs - you may keep the chair until you board, and Albastar does not say where it is returned on arrival.", "src": [ "s1", "s2" ] }, "notes": "Small lithium-battery vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) are refused in both checked and carry-on baggage and are explicitly NOT treated as mobility aids." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published - Albastar says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "'Sin cargo adicional... el personal de Albastar se compromete a atender a toda persona con discapacidad o con movilidad reducida que requiera de asistencia para el desplazamiento a los servicios.' Crew are NOT authorised to help with eating, inside the toilet, personal hygiene, or to give injections; a passenger needing that must travel with a capable companion aged 18+.", "src": [ "s1", "s2" ] }, "seating": { "value": "No emergency-exit rows; PRMs spread through the cabin; a companion is seated beside or near you free of charge", "detail": "'No es posible asignar asientos en las filas de salida de emergencia a los pasajeros con movilidad reducida', and groups of PRMs 'deben estar sentados a lo largo de toda la cabina'. 'La asignacion de asientos para las personas que acompanen a personas con discapacidad o con movilidad reducida no tendra ningun cargo adicional.'", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Montreal Convention / EC 889-2002 limit of 1,288 SDR for destruction, loss or damage to baggage; higher limit only by special declaration at check-in plus a surcharge", "detail": "Albastar's CoC carrier-liability notice: 'The air Carrier is liable for destruction, loss, or damage to Baggage up to 1,288 SDR'; passengers 'may benefit from a higher liability limit by making a special declaration, no later than at the time of check-in, and paying a surcharge'. Written claims within 7 days of damage. No mobility-aid-specific (full-value) rule is published.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Albastar is a Palma de Mallorca-based charter/pilgrimage operator that sells almost entirely through tour operators; every assistance instruction on the site points the passenger at their travel agency rather than at the airline, and no dedicated accessibility phone line or email exists. The strictest deadline is 3 BUSINESS days for a battery-powered chair (recorded as 72 h; longer across a weekend). The English page is a translation of the Spanish original - the English Conditions of Carriage art. 8.6 heading and body contradict each other on 'sealed'/'non-sealed', but the IATA codes it cites make the intent unambiguous: WCBD (non-spillable) accepted with approval, WCBW (spillable/wet) refused. Nothing at all is published about lithium-powered wheelchairs, on-board aisle chairs or accessible lavatories.", "searched_urls": [ "https://www.albastar.es/", "https://albastar.es/es/", "https://albastar.es/es/asistencia-especial/", "https://albastar.es/es/pasajeros-con-necesidades-especiales/", "https://albastar.es/en/passenger-with-special-needs/", "https://albastar.es/es/equipaje/", "https://albastar.es/es/articulos_prohibidos/", "https://albastar.es/es/articulos-prohibidos/", "https://albastar.es/es/contact/", "https://albastar.es/en/general-conditions-of-carriage", "https://albastar.es/en/security/", "https://albastar.es/en/lost-baggage/", "https://albastar.es/es/wp-sitemap.xml", "https://albastar.es/sitemap_index.xml", "https://albastar.es/es/facturacion/", "https://albastar.es/es/medicamentos/", "https://albastar.es/es/condiciones-generales-de-transporte/" ] } }, { "schema_version": "1.1", "slug": "almasria-universal-airlines", "name": "AlMasria Universal Airlines", "iata_code": "UJ", "icao_code": "LMU", "country": "Egypt", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://almasriaairlines.com/", "sources": [ { "id": "s1", "title": "Contact Us", "url": "https://almasriaairlines.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "About Us", "url": "https://almasriaairlines.com/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "AlMasria Universal Airlines - home page", "url": "https://almasriaairlines.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "XML sitemap - the site contains only three pages", "url": "https://almasriaairlines.com/wp-sitemap-posts-page-1.xml", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Egypt - AlMasria hotline (general; no disability desk published)", "number": "19945", "hours": "Saturday-Thursday 10:00-17:00", "region": "EG", "src": [ "s1" ] } ], "email": [ { "label": "General enquiries (the only address displayed on the contact page)", "address": "info@almasriaairlines.com", "src": [ "s1" ] } ], "web_form": [ { "label": "Contact form (reason: General requests / Charter requests)", "url": "https://almasriaairlines.com/contact-us/", "src": [ "s1" ] } ], "relay": [], "policy_pages": [], "notes": "AlMasria publishes no accessibility, baggage, dangerous-goods or conditions-of-carriage page at all, so there is no policy link to give. The only channels are the Egyptian hotline 19945 (Sat-Thu 10:00-17:00), the general contact form, and the offices at 13 Tahrir Sq, Downtown Cairo and the AlMasria building at Cairo International Airport Terminal 1. The page source also carries commercial@almasriaairlines.com and financial@almasriaairlines.com behind Cloudflare email obfuscation, but neither is presented as a passenger-assistance address." }, "policy": { "notice_hours": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "how_to_request": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "fee_charged": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "manual": { "allowed": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "cabin_stowage": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "gate_delivery": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "non_spillable": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "lithium_ion": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "lithium_wh_removed_max": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "lithium_wh_spare_max": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "spares_allowed": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "removal_required": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "terminals": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "documentation": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] } }, "allowed": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ], "basis": null }, "gate_delivery": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "accessible_lavatory": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "transfer_assistance": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "seating": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] } }, "damage_liability": { "value": null, "detail": "AlMasria's entire public website is three pages - home, About Us and Contact Us - and none of them mentions wheelchairs, mobility aids, special assistance or dangerous goods.", "src": [ "s3", "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The site is reachable and current (footer reads 2026) but it is a three-page brochure: the XML sitemap lists exactly https://almasriaairlines.com/, /about-us/ and /contact-us/. There is no baggage page, no conditions of carriage, no dangerous-goods page and no special-assistance page; guessed URLs (/baggage/, /special-assistance/, /faq/, /terms-and-conditions/, /conditions-of-carriage/, /ar/) all return 404. Booking is handed to a stock Videcom VARS engine at booking.almasriaairlines.com which exposes no terms-and-conditions text either. An Internet Archive snapshot of the airline's much older site (faq.aspx, 2015) was checked and it too says nothing about wheelchairs, mobility aids or batteries, so this is a long-standing absence rather than a recent site rebuild. A traveller has no option but to phone the 19945 hotline (Sat-Thu 10:00-17:00 Cairo time) or use the contact form.", "searched_urls": [ "https://www.almasriaairlines.com/", "https://almasriaairlines.com/", "https://almasriaairlines.com/about-us/", "https://almasriaairlines.com/contact-us/", "https://almasriaairlines.com/wp-sitemap.xml", "https://almasriaairlines.com/wp-sitemap-posts-page-1.xml", "https://almasriaairlines.com/sitemap_index.xml", "https://almasriaairlines.com/baggage/", "https://almasriaairlines.com/special-assistance/", "https://almasriaairlines.com/special-needs/", "https://almasriaairlines.com/terms-and-conditions/", "https://almasriaairlines.com/conditions-of-carriage/", "https://almasriaairlines.com/faq/", "https://almasriaairlines.com/services/", "https://almasriaairlines.com/ar/", "https://booking.almasriaairlines.com/VARS/Public/default/home.aspx", "https://booking.almasriaairlines.com/VARS/Public/CustomerPanels/requirementsBS.aspx", "https://booking.almasriaairlines.com/VARS/Public/TermsAndConditions.aspx", "https://web.archive.org/web/20151205070827/http://www.almasriaairlines.com/faq.aspx" ] } }, { "schema_version": "1.1", "slug": "amelia", "name": "Amelia", "iata_code": "8R", "icao_code": "AIA", "country": "France", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://flyamelia.com/", "sources": [ { "id": "s1", "title": "Health and passenger assistance (EN)", "url": "https://flyamelia.com/en/informations-health-and-passenger-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Sante et assistance aux passagers (FR)", "url": "https://flyamelia.com/informations-sante-et-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Conditions Generales de Transport (art. 5.8 personnes handicapees, art. 6 bagages)", "url": "https://flyamelia.com/conditions-generales-de-transport/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Nous contacter", "url": "https://flyamelia.com/nous-contacter/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Informations bagages", "url": "https://flyamelia.com/informations-bagages/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Fiche de renseignements pour les passagers necessitant une assistance speciale (IATA Resolution 700 Annexe A, PDF)", "url": "https://flyamelia.com/wp-content/uploads/2020/10/AmeliaInternational_AssistanceSpeciale.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "France - Amelia Call Centre (the number the assistance page tells PMR passengers to call)", "number": "+33 1 83 62 95 00", "hours": "Monday-Friday 09:30-17:00", "region": "FR", "src": [ "s1", "s2", "s4" ] }, { "label": "France - Amelia head office (Siege)", "number": "+33 1 53 67 71 00", "region": "FR", "src": [ "s4" ] } ], "email": [ { "label": "Special-assistance form and medical certificate", "address": "book@flyamelia.com", "src": [ "s1", "s2" ] }, { "label": "Amelia head office / general contact", "address": "contact@flyamelia.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Special assistance information form (IATA Res. 700 Annex A) - complete and email to book@flyamelia.com", "url": "https://flyamelia.com/wp-content/uploads/2020/10/AmeliaInternational_AssistanceSpeciale.pdf", "src": [ "s1", "s2", "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Health and passenger assistance (EN)", "url": "https://flyamelia.com/en/informations-health-and-passenger-assistance/", "src": [ "s1" ] }, { "label": "Sante et assistance aux passagers (FR)", "url": "https://flyamelia.com/informations-sante-et-assistance/", "src": [ "s2" ] }, { "label": "Conditions Generales de Transport - art. 5.8", "url": "https://flyamelia.com/conditions-generales-de-transport/", "src": [ "s3" ] } ], "notes": "No dedicated disability line: Amelia routes PMR passengers to its ordinary reservations Call Centre, which is open only Monday-Friday 09:30-17:00 French time. No TTY, relay or WhatsApp channel is published. Note that amelia.fr is NOT the airline - it is an unrelated parked information site; the airline is flyamelia.com (Regourd Aviation group)." }, "policy": { "notice_hours": { "value": 48, "detail": "CGT art. 5.8.1: 'Le Passager handicape ou a mobilite reduite devra informer le Transporteur au plus tard quarante-huit heures (48h) avant l'heure de depart publiee du vol.' The assistance page asks for the request 'au moins 36 h avant votre vol' (36 h), and adds that a request made at the airport must be placed at least 1 h before departure or it may be refused. 48 h is the strictest published figure.", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "Call the Amelia Call Centre (+33 1 83 62 95 00, Mon-Fri 09:30-17:00) when booking; for special assistance also complete the IATA Resolution 700 form and email it to book@flyamelia.com", "detail": "'If you have reduced mobility, we invite you to contact our Call Centre to make your reservation and request assistance.' 'Pour les personnes necessitant une assistance speciale, le formulaire doit etre rempli et envoye a book@flyamelia.com.'", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "'The passenger can check in up to 2 wheelchairs and/or a pair of crutches and/or orthopedic equipment such as a walker or prosthesis at no extra charge' ('sans frais supplementaire').", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to 2 wheelchairs and/or a pair of crutches and/or orthopaedic equipment (walker, prosthesis) checked free. CGT art. 5.8.2 puts it as 'un maximum de deux pieces d'equipement de mobilite par Personne a mobilite reduite, y compris un fauteuil roulant electrique', in addition to medical equipment.", "src": [ "s1", "s2", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "'The passenger can check in up to 2 wheelchairs... at no extra charge.' CGT art. 5.8.2 lists carriage of up to two pieces of mobility equipment among the services provided to a person with reduced mobility.", "src": [ "s1", "s2", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Amelia only describes checking wheelchairs into the hold ('enregistrer en soute'); it says nothing about stowing a folding manual chair in the cabin.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. Amelia does not say where a checked wheelchair is handed over or returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published. Amelia's general checked-bag rules (23 kg per bag; up to 32 kg for a EUR 70 airport surcharge; prior agreement 48 h ahead via book@flyamelia.com for anything over 23 kg or 158 cm) are not stated to apply to mobility aids.", "src": [ "s3", "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Amelia publishes no maximum wheelchair dimensions. Its general hold-baggage envelope is 158 cm total (height + width + depth) with oversize items up to 300 cm by prior agreement, but this is not stated to apply to wheelchairs.", "src": [ "s3", "s5" ], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published - Amelia describes no in-cabin stowage space for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Amelia states no acceptance rule for wet/spillable (WCBW) wheelchair batteries anywhere on its site or in its CGT, even though its own special-assistance form asks you to declare the chair type as WCBD, WCBW or WCMP.", "src": [ "s3", "s6" ] }, "non_spillable": { "value": null, "detail": "Not published. Amelia states no acceptance rule for non-spillable (WCBD) wheelchair batteries; the form asks for the type but the site never says what is accepted.", "src": [ "s3", "s6" ] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. Amelia never mentions a lithium-powered wheelchair. Its CGT art. 6.7.1 does list 'Le transport de batterie au lithium de plus de 160 Wh' among items that may not be carried in the hold or the cabin, and the baggage page repeats 'Pas de batterie au lithium de plus de 160 Wh' for bicycles - but neither statement is written as a mobility-aid rule, and no exemption for mobility aids is stated either. Confirm with the Call Centre before travelling with a lithium power chair.", "src": [ "s3", "s5" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No wheelchair watt-hour figure is published. See the lithium_ion note: the CGT's blanket ban on carrying any lithium battery over 160 Wh (art. 6.7.1) is not stated to apply to, or to exempt, mobility aids.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Amelia does not describe removing a wheelchair battery into the cabin.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The only spare-battery watt-hour figures Amelia gives (100-160 Wh, maximum two) are in the respiratory-equipment section for POC/CPAP batteries.", "src": [ "s1", "s2", "s3" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The 'batteries dont la puissance est comprise entre 100Wh et 160Wh sont limitees a deux (2)' rule in CGT art. 5.8.5 applies to breathing-assistance equipment and has not been imported here.", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. Amelia only requires terminal protection for spare POC/CPAP batteries: 'Les batteries supplementaires doivent etre emballees et protegees (y compris les bornes des batteries) afin d'eviter d'eventuels courts circuits.'", "src": [ "s3" ] }, "documentation": { "value": "Special-assistance form (IATA Resolution 700 Annex A) emailed to book@flyamelia.com, declaring the wheelchair type WCBD / WCBW / WCMP", "detail": "'Pour les personnes necessitant une assistance speciale, le formulaire doit etre rempli et envoye a book@flyamelia.com.' The form asks for the WCHR/WCHS/WCHC category, whether the chair is the passenger's own, whether it folds, and the chair type (WCBD dry battery / WCBW wet battery / WCMP manual). A medical certificate, sent to the same address, is required only in the cases listed on the assistance page.", "src": [ "s1", "s2", "s6" ] } }, "allowed": { "value": "conditional", "detail": "CGT art. 5.8.2 allows 'un maximum de deux pieces d'equipement de mobilite par Personne a mobilite reduite, y compris un fauteuil roulant electrique, sous reserve de l'existence d'un espace suffisant a bord de l'aeronef, et sans prejudice de l'application de la legislation relative aux matieres dangereuses' - i.e. subject to there being enough space on the aircraft and to dangerous-goods law. Amelia's fleet includes ATR 42/72 and ERJ 135/145 regional types, so the space caveat is material.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids.", "src": [ "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Carriage is instead made conditional on 'l'existence d'un espace suffisant a bord de l'aeronef'.", "src": [ "s3" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Amelia may refuse a person with reduced mobility under Regulation (EC) 1107/2006 art. 4 'afin de respecter les exigences de securite applicables' or 'si la taille de l'aeronef ou de ses portes rend physiquement impossible l'embarquement ou le transport de cette personne' (CGT art. 5.8.6) - a real risk on its ATR and Embraer regional types." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Ambiguous, so not asserted. CGT art. 5.8.2 lists among the services 'Assistance pour l'utilisation du fauteuil roulant a bord afin de permettre a la personne de se deplacer vers et depuis les toilettes', but Amelia never states that an on-board (aisle) wheelchair is carried, or on which aircraft types.", "src": [ "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": false, "detail": "CGT art. 5.8.2 offers 'Assistance pour se rendre aux toilettes sur demande sous reserve que cela n'implique pas le transport ou la prise en charge physique de la personne' - help to reach the toilet on request, explicitly NOT including carrying or physically handling the passenger. A safety assistant is required if you cannot physically assist in your own evacuation.", "src": [ "s1", "s2", "s3" ] }, "seating": { "value": "No emergency-exit rows; the number of PRMs on a flight is capped at the number of able-bodied passengers who could help; a companion is seated next to or near you where reasonably possible", "detail": "'The maximum number of people with reduced mobility is limited to the number of able-bodied passengers who can help you in an emergency' and 'These passengers may not be seated in the emergency exit rows'. CGT art. 5.8.2: 'S'il y a un Accompagnant, le Transporteur fera son maximum... pour attribuer a cet Accompagnant un siege a cote dudit passager.' Nothing is published about movable armrests.", "src": [ "s1", "s2", "s3" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,288 SDR per passenger for destruction, loss or damage to baggage; higher limit only by special declaration of interest at check-in plus a supplementary fee", "detail": "CGT art. 6.4.1: 'Le Transporteur aerien est responsable en cas de destruction, de perte, avarie ou deterioration des bagages a concurrence de 1 288 DTS par Passager.' Art. 6.5 allows a higher limit by declaring the value before the check-in deadline and paying a surcharge; written claims within 7 days of damage. No mobility-aid-specific rule is published.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Amelia is the passenger brand of Regourd Aviation and flies French PSO routes (Paris-Orly - Pau, Clermont-Ferrand) alongside a large ACMI/wet-lease and charter business; its FAQ warns 'Ces informations sont fournies a titre indicatif et sont valables uniquement pour les vols effectues par Amelia' - on a wet-leased flight the contracting airline's policy applies. Its published policy documents and the assistance form are branded 'Amelia International / Amelia' (the group's Slovenian AOC), and some rules are stated for Amelia International alone (e.g. 'Les incubateurs et respirateurs ne sont pas acceptes sur les vols Amelia International'). BIGGEST GAP: Amelia publishes no wheelchair battery rules at all - nothing on wet, non-spillable or lithium batteries, no watt-hour figure, no terminal or removal requirement - even though its own assistance form asks the passenger to declare WCBD / WCBW / WCMP. The only watt-hour number on the site is a blanket CGT prohibition on carrying any lithium battery over 160 Wh (art. 6.7.1), which is not written as a mobility-aid rule; it has deliberately NOT been recorded as the chair limit. Note also that amelia.fr is a squatted, unrelated information site, not the airline.", "searched_urls": [ "https://www.amelia.fr/en/", "https://amelia.fr/", "https://www.flyamelia.com/", "https://flyamelia.com/", "https://flyamelia.com/faq/", "https://flyamelia.com/informations-sante-et-assistance/", "https://flyamelia.com/en/informations-health-and-passenger-assistance/", "https://flyamelia.com/informations-bagages/", "https://flyamelia.com/conditions-generales-de-transport/", "https://flyamelia.com/nous-contacter/", "https://flyamelia.com/conditions-commerciales/", "https://flyamelia.com/wp-content/uploads/2020/10/AmeliaInternational_AssistanceSpeciale.pdf", "https://flyamelia.com/wp-content/uploads/2020/10/AmeliaInternational_CertificatMedical.pdf", "https://flyamelia.com/en/general-conditions-of-carriage/", "https://corporate.flyamelia.com/" ] } }, { "schema_version": "1.1", "slug": "american-airlines", "name": "American Airlines", "iata_code": "AA", "icao_code": "AAL", "country": "United States", "region": "North America", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aa.com/", "sources": [ { "id": "s1", "title": "Special assistance", "url": "https://www.aa.com/i18n/travel-info/special-assistance/special-assistance.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Mobility and medical devices", "url": "https://www.aa.com/i18n/travel-info/special-assistance/mobility-and-medical-devices.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted items (batteries; mobility devices)", "url": "https://www.aa.com/i18n/travel-info/baggage/restricted-items.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Special Assistance", "url": "https://www.aa.com/i18n/customer-service/contact-american/special-assistance.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Customer service plan — customers with disabilities / CROs", "url": "https://www.aa.com/i18n/customer-service/support/customer-service-plan.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Conditions of carriage", "url": "https://www.aa.com/i18n/customer-service/support/conditions-of-carriage.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Planes — cargo compartment door dimensions by aircraft", "url": "https://www.aa.com/i18n/travel-info/experience/planes/planes.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "SalesLink (AA agency reference) — Special Assistance, page states 'Updated: December 2024'", "url": "https://www.saleslink.aa.com/en-US/resources/html/special-assistance.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — Special Assistance (accessibility arrangements)", "number": "+1 800 237 7976", "hours": null, "region": "US", "src": [ "s4" ] }, { "label": "USA — Hearing or speech impaired assistance", "number": "+1 800 735 2988", "hours": null, "region": "US", "src": [ "s4" ] }, { "label": "USA — Disability Team (issue on a previous trip), 24/7", "number": "+1 800 892 3624", "hours": "24/7", "region": "US", "src": [ "s4", "s6" ] }, { "label": "USA — Reservations, incl. special assistance and oxygen paperwork", "number": "+1 800 433 7300", "hours": "Anytime", "region": "US", "src": [ "s5", "s6" ] } ], "email": [], "web_form": [ { "label": "Submit a disability assistance request", "url": "https://www.aa.com/contact/forms?topic=DA", "src": [ "s4" ] } ], "relay": [ { "label": "National Relay Service", "detail": "Dial 711 to be connected through the National Relay Service. AA also prints 800-735-2988 'for hearing or speech-impaired assistance'; it does not describe that number as a TTY line.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Mobility and medical devices", "url": "https://www.aa.com/i18n/travel-info/special-assistance/mobility-and-medical-devices.jsp", "src": [ "s2" ] }, { "label": "Battery restrictions", "url": "https://www.aa.com/i18n/travel-info/baggage/restricted-items.jsp", "src": [ "s3" ] }, { "label": "Planes — cargo compartment dimensions", "url": "https://www.aa.com/i18n/travel-info/experience/planes/planes.jsp", "src": [ "s7" ] }, { "label": "Special assistance", "url": "https://www.aa.com/i18n/travel-info/special-assistance/special-assistance.jsp", "src": [ "s1" ] } ], "notes": "Complaint Resolution Officials (CROs) are stationed at airports during operating hours; a Corporate CRO is available 24/7. AA also calls them 'local complaint resolution officials (LCRO)' in its conditions of carriage." }, "policy": { "notice_hours": { "value": null, "detail": "No hour figure published for wheelchairs. AA says 'make your special assistance requests as far in advance as possible' and requires advance notice for mobility devices on transatlantic travel without stating how long; the 48-hour rule it does publish applies only to service animals and portable oxygen concentrators.", "src": [ "s2", "s3", "s6" ] }, "how_to_request": { "value": "Select 'Add special assistance' when booking or in Manage trip on aa.com / the app, or call Special Assistance on 800-237-7976; for a battery-operated device contact Special Assistance first to confirm the battery type is approved", "detail": "Add special assistance on the passenger details page when booking, or via Special Services in an existing booking. For battery-operated mobility devices AA says to contact Special Assistance to make sure the battery type is approved for travel. Have the chair's measurements and weight ready.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "AA's agency reference: 'Non-collapsible wheelchairs or scooters are accepted as checked baggage free of charge.' Customer pages: checking a wheelchair at the departure gate and claiming it at the arrival gate is 'free of charge', and assistive devices approved for cabin transport do not count toward the checked or carry-on allowance.", "src": [ "s2", "s5", "s8" ] }, "devices_per_passenger": { "value": null, "detail": "AA does not publish a number of mobility devices carried free; it states only that assistive devices do not count toward the checked or carry-on baggage allowance.", "src": [ "s5" ] }, "manual": { "allowed": { "value": true, "detail": "American Airlines and American Eagle accept motorised and non-motorised assistive devices for transport, and will disassemble and reassemble wheelchairs when necessary.", "src": [ "s5" ] }, "cabin_stowage": { "value": true, "detail": "Planes with 100 or more seats have a closet that holds 1 collapsible wheelchair. AA provides storage for one passenger's collapsible manual wheelchair in the cabin of each aircraft, first-come first-served, with priority over other customers' carry-on baggage if the pre-boarding procedure is followed. Space cannot be pre-reserved.", "src": [ "s2", "s5" ] }, "gate_delivery": { "value": true, "detail": "AA offers a wheelchair service that lets you check the chair at the departure gate and claim it at the arrival gate free of charge. Ask the gate agent for a gate delivery tag and attach it before boarding.", "src": [ "s2", "s5" ] }, "max_weight_kg": { "value": null, "detail": "AA publishes no maximum wheelchair weight. Its Planes page gives a cargo-compartment item maximum of 350 lbs / 158 kg on A319/A320/A321 and 737, and 500 lbs / 226 kg on 777 and 787.", "src": [ "s7" ] }, "max_dimensions": { "height_cm": 76, "width_cm": 99, "length_cm": null, "detail": "AA states 'maximum wheelchair dimensions depend on the cargo door measurements' and publishes a per-aircraft table. The smallest single-door aircraft is the E145: aft door 30 x 39 in (76 x 99 cm). Figures are the cargo-door aperture, not a stated maximum chair size.", "src": [ "s2", "s7" ], "basis": "hold_door" }, "notes": "AA accepts carry-on wheelchairs provided they collapse to fit in an overhead bin or under a seat; in-cabin stowage cannot be pre-reserved.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "AA does not publish the closet's dimensions; it says only that planes with 100 or more seats have a closet that holds 1 collapsible wheelchair, and that carry-on wheelchairs must collapse to fit an overhead bin or under a seat.", "src": [ "s2", "s5" ] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Refused: AA's restricted-items table lists 'Electric wheelchairs with spillable batteries' under Mobility devices with 'Allowed for travel? No'. The mobility page only requires the battery to carry a manufacturer label naming its type (lithium ion / non-spillable dry cell / wet cell) and points back to this same restrictions table.", "src": [ "s2", "s3" ] }, "non_spillable": { "value": true, "detail": "Non-spillable dry cell is one of the three battery types AA lists as acceptable labelling on a wheelchair; batteries must be labelled by the manufacturer with the battery type.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium ion is one of the three battery types AA lists on the wheelchair-battery section; wheelchair batteries are dangerous goods and restrictions apply.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "AA publishes no watt-hour cap for a battery that stays installed in the chair; it directs customers to contact Special Assistance to confirm the battery type is approved.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "AA publishes no watt-hour cap specific to a wheelchair battery removed into the cabin.", "src": [ "s2", "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No Wh ceiling published for a mobility-aid spare. AA's general Lithium batteries row says 'Less than 100 Wh: Up to 4 spare batteries in carry-on; 100–160 Wh: Up to 2 spare batteries in carry on; 160–300 Wh: Contact Special Assistance before traveling.' AA says nothing about spares above 300 Wh — it neither permits nor refuses them — so no cap can be recorded.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "No mobility-aid spare count is published. The counts AA prints (up to 4 spares under 100 Wh; up to 2 spares of 100–160 Wh; 160–300 Wh 'Contact Special Assistance before traveling') are on the general Lithium batteries row of the restricted-items page; the wheelchair-battery section only tells you to have the battery type approved by Special Assistance.", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "AA does not publish a general rule on whether a wheelchair battery must be removed; it says to contact Special Assistance to confirm the battery type is approved.", "src": [ "s2" ] }, "terminals": { "value": "Lithium batteries carry-on only; spare batteries must be individually protected", "detail": "AA's general battery rules: 'Lithium batteries must be carried in carry-on bags only' and 'Spare batteries must be individually protected' (AA does not say against what); standard non-lithium batteries removed from devices go in the carry-on with spares in separate plastic bags. AA publishes no terminal-insulation rule specific to a wheelchair battery.", "src": [ "s3" ] }, "documentation": { "value": "Manufacturer battery label", "detail": "Batteries must be labelled by their manufacturer with the type of battery in the device (lithium ion, non-spillable dry cell, or wet cell). AA also recommends attaching written safe-handling and disassembly instructions to the device.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Motorised assistive devices are accepted, but AA tells customers with battery-operated mobility devices to contact Special Assistance first to make sure the battery type is approved for travel; electric wheelchairs with spillable batteries are listed as not allowed.", "src": [ "s2", "s3", "s5" ] }, "max_weight_kg": { "value": null, "detail": "AA publishes no maximum wheelchair weight. Its Planes page gives a cargo-compartment item maximum of 350 lbs / 158 kg on the A319/A320/A321 and 737 fleets and 500 lbs / 226 kg on the 777 and 787.", "src": [ "s7" ] }, "max_dimensions": { "height_cm": 76, "width_cm": 99, "length_cm": null, "detail": "Cargo-door aperture, not a stated chair limit. Smallest single-door aircraft is the E145 (aft 30 x 39 in / 76 x 99 cm). 737-800 33 x 48 in (83 x 121 cm); A319/A320/A321 48 x 71 in (121 x 180 cm); 777/787 bulk 45 x 36–40 in (114 x 91–101 cm).", "src": [ "s7" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "Non-collapsible wheelchairs, scooters and battery-powered wheelchairs can be checked at the ticket counter or the departure gate and claimed at the arrival gate free of charge; AA recommends checking the chair through to the final destination rather than reclaiming it at a connection.", "src": [ "s2", "s5" ] }, "notes": "On AA's agency-reference site (SalesLink, 'Updated: December 2024') AA tells agents to 'Suggest that customers travel with their own device tool kit if they have one' and to encourage checking the device through to the final destination, because 'Reassembly and corresponding disassembly at the connection city may be impractical within the standard time frames'. This is agency guidance, not a rule published on aa.com's customer pages." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "A special aisle chair is available. Flight attendants can assist with transfers between your seat and an onboard wheelchair and with moving it to and from the bathroom door, but cannot lift you in or out of the chair or into the bathroom.", "src": [ "s2", "s5" ] }, "accessible_lavatory": { "value": null, "detail": "AA does not publish which aircraft have an accessible lavatory; it states only that the onboard wheelchair is taken to and from the bathroom door.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "Flight attendants assist with transfers between your seat and the onboard wheelchair; they will not lift you in or out of the chair or assist inside the bathroom — if you cannot do that yourself you must travel with someone who can.", "src": [ "s2" ] }, "seating": { "value": "Movable aisle armrests on all jet aircraft; accessible seats shown on the seat map", "detail": "Some seats have movable armrests, marked on the seat map when booking or managing a trip; AA states all its jet aircraft have specially designed seats with moveable aisle armrests. A limited number of seats is blocked for customers who identify as having a qualified disability.", "src": [ "s2", "s5" ] } }, "damage_liability": { "value": "Conditions-of-carriage liability limits do not apply to mobility or medical devices; AA repairs, or replaces with the same or a comparable model", "detail": "AA inspects and documents pre-existing damage at check-in, provides a temporary replacement and repairs damage caused in its care; if the device is damaged beyond repair or lost it is replaced with the same or a comparable model. Report deadlines: delay 24 h domestic / 21 days international; damage 24 h domestic / 7 days international; claim with documents within 7 days of receiving the device.", "src": [ "s2" ] }, "aircraft_hold_note": "AA publishes cargo-compartment door height x width and an item maximum weight per aircraft: A319/A320/A321 fwd & aft 48 x 71 in (121 x 180 cm), bulk 30 x 37 in (76 x 93 cm), 350 lbs/158 kg; 737-800 fwd & aft 33 x 48 in (83 x 121 cm), 350 lbs/158 kg; 737 MAX 8 fwd 35 x 48 in (88 x 121 cm), aft 33 x 48 in (83 x 121 cm); 777-200/300ER bulk 45 x 36 in (114 x 91 cm), 500 lbs/226 kg; 787-8/-9 bulk 45 x 40 in (114 x 101 cm), 500 lbs/226 kg; CRJ700/CRJ900 fwd 20 x 42 in (50 x 106 cm), aft 33 x 43 in (83 x 109 cm); E145 aft only 30 x 39 in (76 x 99 cm); E170/E175 fwd 35 x 43 in (88 x 109 cm), aft 30 x 39 in (76 x 99 cm)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "AA's restricted-items table states that electric wheelchairs with spillable (wet-cell) batteries are 'not allowed for travel', while the mobility page still lists 'wet cell' as one of the three battery labels it recognises — a genuine contradiction on aa.com; confirm with Special Assistance (800-237-7976) before relying on it. AA publishes no watt-hour cap for the battery installed in a wheelchair and no maximum chair weight or size — the binding constraint is the per-aircraft cargo door on the Planes page. If a chair will not fit the plane you must book, AA refunds the fare difference for a more expensive flight that does fit (same city pair, same day, same number of connections, both AA-operated). Complaint Resolution Officials are at airports during operating hours with a Corporate CRO 24/7. Two statements travellers rely on — that a non-collapsible chair or scooter rides as checked baggage 'free of charge', and the advice to carry your own device tool kit — appear only on AA's agency-facing SalesLink site (s8, marked 'Updated: December 2024'), not on the customer pages; the customer pages support free carriage indirectly (gate check/claim 'free of charge'; assistive devices excluded from the baggage allowance).", "searched_urls": [ "https://www.aa.com/i18n/travel-info/special-assistance/special-assistance.jsp", "https://www.aa.com/i18n/travel-info/special-assistance/mobility-and-medical-devices.jsp", "https://www.aa.com/i18n/travel-info/baggage/restricted-items.jsp", "https://www.aa.com/i18n/customer-service/contact-american/special-assistance.jsp", "https://www.aa.com/i18n/customer-service/support/customer-service-plan.jsp", "https://www.aa.com/i18n/customer-service/support/conditions-of-carriage.jsp", "https://www.aa.com/i18n/travel-info/experience/planes/planes.jsp", "https://www.saleslink.aa.com/en-US/resources/html/special-assistance.html", "https://www.aa.com/contact/forms?topic=DA", "https://www.aa.com/i18n/customer-service/faqs/special-assistance-faqs.jsp" ] } }, { "schema_version": "1.1", "slug": "ana-", "name": "ANA", "iata_code": "NH", "icao_code": "ANA", "country": "Japan", "region": "Asia Pacific", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.ana.co.jp/en/jp/", "sources": [ { "id": "s1", "title": "Customers with Walking Disabilities (wheelchairs, cargo-hold sizes, electric wheelchair battery tables)", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/walking/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "ANA Disability Desk — contact information", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Service Equipment — On Board (cabin wheelchair, accessible lavatory, movable armrests)", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/service-onboard/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Restricted Baggage (International Flights) — Spare Electric Wheelchair Batteries", "url": "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/caution-restriction03/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage for Infants and Small Children, Strollers and Wheelchairs [International Flights]", "url": "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/child/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customers with Walking Disabilities (ANA United States site)", "url": "https://www.ana.co.jp/en/us/travel-information/customers-with-disabilities/walking-disabilities/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Help & Contact (ANA United States site) — ANA Disability Desk Contact Information", "url": "https://www.ana.co.jp/en/us/help/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Conditions of Carriage for Passengers and Baggage (travel commencing from 19 May 2026)", "url": "https://www.ana.co.jp/en/us/siteinfo/conditions-of-carriage-passenger-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "SPECIAL ASSISTANCE hub", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Service Equipment — At the Airport (airport wheelchairs, boarding lifts, assisted stretchers)", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/service-airport/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Special Assistance Information Registration Service", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/register/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Online Procedure — applying for assistance when booking on the ANA website", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/web-site/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "歩行が困難なお客様 / Customers with Walking Disabilities (Japanese-language page)", "url": "https://www.ana.co.jp/ja/jp/guide/flight_service_info/assist/walking/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "Frequently asked questions about customers with disabilities", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/faq/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s15", "title": "Customer Service Plan (United States, adopted pursuant to US DOT regulations)", "url": "https://www.ana.co.jp/en/us/serviceinfo/customer-service-plan/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Japan — ANA Disability Desk (toll-free 0120-029-377)", "number": "0120-029-377", "hours": "9:00AM-5:00PM JST, open daily", "region": "JP", "src": [ "s2", "s7" ] }, { "label": "Japan — ANA Disability Desk (Navi Dial 0570-029-377, fixed rate within Japan)", "number": "0570-029-377", "hours": "9:00AM-5:00PM JST, open daily", "region": "JP", "src": [ "s2", "s7" ] }, { "label": "Japan / from overseas — ANA Disability Desk (charged)", "number": "+81 3 6741 8900", "hours": "9:00AM-5:00PM JST, open daily", "region": "JP", "src": [ "s2", "s7" ] }, { "label": "USA — ANA Disability Desk (toll-free)", "number": "1-800-235-9262", "hours": "5:00 a.m.-3:00 p.m. PST / 6:00 a.m.-4:00 p.m. PDT, 7 days a week", "region": "US", "src": [ "s7" ] }, { "label": "USA — ANA Disability Desk (charged; also dialled from outside the US)", "number": "+1 310 782 3011", "hours": "5:00 a.m.-3:00 p.m. PST / 6:00 a.m.-4:00 p.m. PDT, 7 days a week", "region": "US", "src": [ "s7" ] }, { "label": "Japan — ANA Disability Desk FAX (toll-free 0120-029-366)", "number": "0120-029-366", "hours": null, "region": "JP", "src": [ "s2", "s7" ] }, { "label": "Japan — ANA Disability Desk FAX (charged)", "number": "+81 3 6741 8710", "hours": null, "region": "JP", "src": [ "s2", "s7" ] }, { "label": "USA — ANA Disability Desk FAX", "number": "+1 310 782 3135", "hours": null, "region": "US", "src": [ "s7" ] }, { "label": "Japan — reservations line for passengers who need special assistance (0570-029-701, fixed rate)", "number": "0570-029-701", "hours": "9:00a.m.-6:00p.m., 7 days a week (time zone not stated on the page)", "region": "JP", "src": [ "s7" ] }, { "label": "Japan — reservations line for passengers who need special assistance (charged)", "number": "03-6741-8702", "hours": "9:00a.m.-6:00p.m., 7 days a week (time zone not stated on the page)", "region": "JP", "src": [ "s7" ] } ], "email": [], "web_form": [ { "label": "Email inquiry to the ANA Disability Desk — ANA Mileage Club members", "url": "https://cam.ana.co.jp/psz/ask/login_e.jsp", "src": [ "s2" ] }, { "label": "Email inquiry to the ANA Disability Desk — non-members", "url": "https://www.ana.co.jp/other/faq_atena/meta/0754.html", "src": [ "s2" ] }, { "label": "Special Assistance Information Registration Service (register wheelchair size, weight and battery details)", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/register/", "src": [ "s11" ] }, { "label": "Level of Mobility Checklist (PDF) — the sheet ANA asks you to use when contacting the desk", "url": "https://www.ana.co.jp/share/assist_eng/pdf/wheelchair.pdf", "src": [ "s1", "s6" ] } ], "relay": [ { "label": "USA — telecommunications relay", "detail": "\"For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to each service center.\"", "src": [ "s7" ] }, { "label": "Japan — \"+Voice\" telecommunication relay service for ANA", "detail": "ANA's Disability Desk page links a real-time telecommunication relay service (\"+Voice\") for customers with hearing and speech impairments; it is operated by an external provider (plusvoice.co.jp).", "src": [ "s2" ] }, { "label": "FAX to the ANA Disability Desk", "detail": "Japan 0120-029-366 (toll-free) or +81 3 6741 8710; USA +1 310 782 3135. Faxes sent with a blocked caller ID are rejected, and international faxes may be treated as blocked — use email or the web form instead.", "src": [ "s2", "s7" ] } ], "policy_pages": [ { "label": "Customers with Walking Disabilities (wheelchair check-in, hold sizes, battery tables)", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/walking/", "src": [ "s1" ] }, { "label": "Restricted Baggage (International) — Spare Electric Wheelchair Batteries", "url": "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/caution-restriction03/", "src": [ "s4" ] }, { "label": "Checking in Strollers or Wheelchairs (International Flights)", "url": "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/child/", "src": [ "s5" ] }, { "label": "ANA Disability Desk", "url": "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/contact/", "src": [ "s2" ] } ], "notes": "ANA publishes no direct e-mail address for the Disability Desk — email inquiries go through the ANA Mileage Club / non-member web inquiry forms. Assistance information can also be registered by post (Japan residents only): Special Assistance Registration Desk, ANA Disability Desk, ANA TELEMART CO., LTD., PO Box 20, Gate City Osaki Postal Office, 141-8790; registration takes 5 working days." }, "policy": { "notice_hours": { "value": null, "detail": "No hour-based deadline is published for mobility aids. ANA asks you to give the wheelchair's size, weight, foldability and battery details \"at the time of reservation\" — via the website registration screen or the ANA Disability Desk — and to reach the airport counter 60 minutes (Japan domestic) or 120 minutes (international) before departure. Pre-registering assistance information takes 5 working days.", "src": [] }, "how_to_request": { "value": "Register your assistance and wheelchair details on the ANA website when booking (or afterwards), or contact the ANA Disability Desk by phone, fax or web inquiry form using the \"Level of Mobility Checklist\"", "detail": "\"If you require assistance at the airport or on board, please register your details via the ANA website when making your reservation, or contact the 'ANA Disability Desk' by email or phone.\" ANA Mileage Club members can pre-register wheelchair and battery details once via the Special Assistance Information Registration Service.", "src": [ "s1", "s11", "s12" ] }, "fee_charged": { "value": false, "detail": "\"We will check in your personal wheelchair free of charge.\" The Conditions of Carriage add that a wheelchair and other similar assistive devices for the disabled passenger's own use \"are accepted as Checked Baggage for free and are not included into the free Baggage allowance\". Sports wheelchairs are also checked free of charge.", "src": [ "s1", "s6", "s8", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "ANA does not publish a maximum number of mobility devices. It says wheelchairs and other similar assistive devices for the passenger's own use travel free and outside the baggage allowance, and separately that a sports wheelchair may also be checked free of charge.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are accepted as checked baggage free of charge. ANA asks for the chair's size (depth, width, height), its weight and whether it folds; these can be registered online with the booking.", "src": [ "s1", "s6" ] }, "cabin_stowage": { "value": true, "detail": "\"On ANA-operated international flights, we can accept one manually operated, foldable wheelchair per flight to be carried on board\" — one per FLIGHT, not per passenger. Tell the airport counter staff on the day of travel; some aircraft cannot accommodate it for space reasons. ANA publishes this for international flights only.", "src": [ "s5", "s1", "s6" ] }, "gate_delivery": { "value": true, "detail": "You may use your own chair as far as the boarding gate; if it is checked at the gate it is \"generally returned to you near the aircraft door (exit)\", or at baggage claim on request. On US routes operated by ANA, checked wheelchairs are returned near the aircraft door on arrival under the US Air Carrier Access Act (from 16 January 2025). Weather or airport facilities may prevent it.", "src": [ "s1", "s6" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for manual wheelchairs. ANA asks you to state the weight and warns that loading may be impossible on some aircraft types or at some airports.", "src": [] }, "max_dimensions": { "height_cm": 85, "width_cm": 121, "length_cm": 140, "detail": "ANA publishes average CARGO-COMPARTMENT sizes, not a maximum chair size. These are the smallest published figures across the fleet: height 85 cm and width 121 cm on the B737-800/73P/73X, and depth 140 cm on the B777/787/767 and A320/321 (depth is shown as \"-\" = no restriction on the 737 and Q400). Full per-aircraft table in aircraft_hold_note.", "src": [ "s1", "s6" ], "basis": "hold_compartment" }, "notes": "Canes and crutches (except those with sharp tips) may be carried into the cabin; a cane is stowed horizontally under the seat in front and cabin crew keep crutches. A leg support stand is lent free of charge on ANA-operated Japan domestic flights.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "ANA does not publish a size limit for the one folding manual wheelchair it can stow in the cabin on international flights: \"Please inquire at the airport during the boarding procedures for details on size and applicable flights.\"", "src": [ "s5" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "ANA's \"non-shielded batteries (spillable batteries, etc.)\" table: a battery built into the wheelchair body is not allowed as carry-on but IS allowed as checked baggage — i.e. it stays in the chair, in the hold. Terminals must be insulated. Spare spillable batteries are refused in both cabin and hold.", "src": [ "s1", "s6", "s4" ] }, "non_spillable": { "value": true, "detail": "ANA's \"shielded batteries (non-spillable batteries, gel batteries, etc.)\" table: built into the wheelchair body — carry-on not allowed, checked baggage allowed. Spare — carry-on not allowed, checked baggage allowed, up to 1 piece per person.", "src": [ "s1", "s6", "s4" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion (including lithium-polymer) wheelchair batteries are accepted. A non-removable battery stays in the chair and travels as checked baggage; a removable battery must be taken out and carried in the cabin. Insulation against short circuit is required (IATA Dangerous Goods Regulations, from 1 January 2021).", "src": [ "s1", "s6" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "From ANA's lithium-ion correspondence table, row \"Battery built into the wheelchair body / Non-removable type\": carry-on not allowed, checked baggage allowed, Wh limit \"No restrictions\".", "src": [ "s1", "s6" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "From ANA's lithium-ion correspondence table, row \"Battery built into the wheelchair body / Removable type\": carry-on allowed, checked baggage not allowed, Wh limit \"Up to 300 Wh\". A removable battery must therefore travel in the cabin and may not be checked.", "src": [ "s1", "s6" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Batteries with a watt-hour rating (Wh) exceeding 300 Wh are not permitted to be checked in or carried on board.\" Spares over 160 Wh and up to 300 Wh: one per person, cabin only. Spares of 160 Wh or less: two per person, cabin only. Spares may never be checked, and may not travel without the wheelchair.", "src": [ "s4", "s1", "s6" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: up to two spares of no more than 160 Wh each, carried in the cabin; OR one spare over 160 Wh and up to 300 Wh. Over 300 Wh refused. Other chemistries: up to two dry (NiMH/NiCd) spares, or one non-spillable spare, checked baggage only; spillable spares are refused. Batteries installed in the wheelchair body are not counted as spares.", "src": [ "s4", "s1", "s6" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the battery design. A lithium-ion battery of the \"removable type\" must be taken out and carried in the cabin (it may not be checked). A \"non-removable\" lithium-ion battery stays installed and travels in the hold with the chair. Dry, shielded (gel/non-spillable) and non-shielded (spillable) batteries built into the chair also stay installed and go as checked baggage.", "src": [ "s1", "s6" ] }, "terminals": { "value": true, "detail": "\"When transporting batteries built into the wheelchair or spare batteries, insulation treatment is required to prevent short circuits.\" ANA links to the insulation instructions of the Japan Association of Wheelchair and Seating and of individual manufacturers (Permobil, Sunrise Medical, WHILL, Yamaha, Invacare/C.T.M. and others). Removed batteries must also be packaged so they are protected against impact.", "src": [ "s1", "s6", "s4" ] }, "documentation": { "value": true, "detail": "No MSDS or ANA form is required, but the battery specification must be verifiable: \"We will verify the battery specifications at the airport. Please be aware if the ANA staff cannot confirm the battery specifications, there is a possibility that we cannot accept your wheelchair.\" Passengers must self-identify the battery type (IATA DGR, from 1 January 2021). A \"Level of Mobility Checklist\" PDF is offered to speed this up.", "src": [ "s1", "s6" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are checked free of charge, but acceptance is not guaranteed: \"Heavy electric wheelchairs and sports wheelchairs may also not be accepted depending on the aircraft type or airport facilities. Please contact the ANA Disability Desk in advance.\" On the A321/320, 737-800/73P/73X and Q400 a chair within the published hold figures may still not load because of hold ceiling height. Staff verify battery specifications at check-in and may refuse the chair if they cannot be confirmed.", "src": [ "s1", "s6" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published. ANA says only that \"heavy electric wheelchairs and sports wheelchairs may also not be accepted depending on the aircraft type or airport facilities\" and asks you to contact the ANA Disability Desk in advance.", "src": [] }, "max_dimensions": { "height_cm": 85, "width_cm": 121, "length_cm": 140, "detail": "Same average CARGO-COMPARTMENT figures as for manual chairs — not a stated maximum chair size. Smallest across the fleet: height 85 cm and width 121 cm (B737-800/73P/73X), depth 140 cm (B777/787/767, A320/321). ANA notes a chair may still not load on small aircraft because of hold ceiling height, but may be accepted if the headrest/footrest are removed or the seat reclined.", "src": [ "s1", "s6" ], "basis": "hold_compartment" }, "gate_delivery": { "value": true, "detail": "Same handling as manual chairs: you may keep your own chair as far as the boarding gate, and a chair checked at the gate is generally returned near the aircraft door on arrival, or at baggage claim on request. On ANA-operated US routes, return near the aircraft door applies under the Air Carrier Access Act from 16 January 2025.", "src": [ "s1", "s6" ] }, "notes": "Spare wheelchair batteries \"cannot be transported on their own as they must be transported together with the actual electric wheelchair\", and the spare-battery allowances apply only where the electric wheelchair is being carried by the passenger who uses it as a walking aid. Separately, hoverboards, electric skateboards and self-balancing scooters are refused both in the cabin and in the hold." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Cabin (aisle) wheelchairs are carried on board and are \"Available on all aircraft used\". Specifications: seat width approx. 31 cm, seat depth approx. 33 cm, seat height approx. 42 cm, overall height approx. 87 cm, seat-back height approx. 41 cm. The passenger cannot operate the brake — ask a cabin attendant for help.", "src": [ "s3" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"Some aircraft are equipped with a cabin wheelchair accessible lavatory... Available on all aircraft used, except for the B737-800 and the De Havilland Canada Dash 8-400.\" Cabin crew will help you to and from the lavatory but do not assist inside it.", "src": [ "s3" ] }, "transfer_assistance": { "value": true, "detail": "\"We provide safe assistance for boarding and transferring to your seat\", including help up and down stairs and moving inside the cabin. Passenger boarding lifts, wheelchair stair lifts, boarding ramps and assisted stretchers are available at listed airports. Cabin crew cannot provide personal care (eating, drinking, toileting) — an escort in an adjacent seat is required for that.", "src": [ "s1", "s6", "s10" ] }, "seating": { "value": true, "detail": "\"In the cabin, some aisle seats have movable armrests to make it easier to move between a wheelchair and the seat\" — tell ANA if you need one, since locations vary by aircraft and not all aisle seats have them. Requests for a seat near a lavatory are accepted subject to availability. Emergency exit row seats are not available to passengers who need assistance.", "src": [ "s3", "s6", "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit: 1,519 SDR per passenger (international); JPY 150,000 per passenger (Japan domestic)", "detail": "Conditions of Carriage Art. 20(C): \"For International carriage, the Company's liability for Baggage shall be limited to 1,519 SDR for each Passenger\"; \"For Domestic carriage, the Company's liability for Baggage shall be limited to 150,000 yen for each Passenger.\" A higher value may be declared in advance against an excess-value charge (international US$0.50 per US$100, declared value capped at US$2,500; domestic JPY 10 per JPY 10,000). No wheelchair-specific full-value rule is published.", "src": [ "s8" ] }, "aircraft_hold_note": "ANA publishes average cargo-compartment sizes (height x depth x width): B777/787/767 (773/772/789/78P/788/76P/763) 149 x 140 x 142 cm; A321/A320 92 x 140 x 143 cm; B737-800/73P/73X 85 cm high x 121 cm wide, depth unrestricted; Dash 8-400 (Q4A/DH4) 149 cm high x 127 cm wide, depth unrestricted. \"-\" means no restriction. On the A321/320, 738/73P/73X and Q4A/DH4 a chair within these figures may still not be loaded because of hold ceiling height; ANA may still accept it if the height can be reduced by removing the headrest/footrest or reclining the seat." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en,ja", "notes": "ANA publishes an unusually detailed wheelchair battery decision table, split into four chemistries (lithium-ion, dry NiMH/NiCd, shielded/non-spillable, non-shielded/spillable) and, within each, \"battery built into the wheelchair body\" versus \"spare batteries\"; the three lithium fields here transcribe that table row by row. ANA states its spare-battery quantity limits are its own, adopted from the IATA Dangerous Goods Regulations, because Japan's MLIT standards stipulate no quantity restriction. The Japanese page is a word-for-word match of the English one — no extra numbers there. Codeshare flights operated by partner airlines follow the operating carrier's rules, and flights operated by Japan Air Commuter and Amakusa Airlines have different procedures. Damage to checked baggage must be reported to the arrival airport within 7 days of receipt. In-cabin stowage of a folding manual chair is one per FLIGHT and only on ANA-operated international flights. ANA is a Star Alliance member; nothing here is taken from a partner's policy.", "searched_urls": [ "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/", "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/walking/", "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/contact/", "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/service-onboard/", "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/service-airport/", "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/first/", "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/register/", "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/faq/", "https://www.ana.co.jp/en/jp/guide/flight_service_info/assist/web-site/", "https://www.ana.co.jp/ja/jp/guide/flight_service_info/assist/walking/", "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/", "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/", "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/checked/", "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/checked-in/", "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/child/", "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/caution-restriction03/", "https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/damage_accident/", "https://www.ana.co.jp/en/us/travel-information/customers-with-disabilities/walking-disabilities/", "https://www.ana.co.jp/en/us/help/", "https://www.ana.co.jp/en/us/serviceinfo/customer-service-plan/", "https://www.ana.co.jp/en/us/siteinfo/conditions-of-carriage/summary/", "https://www.ana.co.jp/en/us/siteinfo/conditions-of-carriage-passenger-baggage/", "https://www.ana.co.jp/share/assist_eng/pdf/wheelchair.pdf" ] } }, { "schema_version": "1.1", "slug": "apg-airlines", "name": "APG Airlines", "iata_code": "GP", "icao_code": "RIV", "country": "France", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://apg-airlines.com", "sources": [ { "id": "s1", "title": "Our Company — APG Airlines", "url": "https://apg-airlines.com/our-company/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "APG Airlines General Conditions of Carriage (PDF, linked from fly.apg-airlines.com; hosted on APG's own booking platform)", "url": "https://back-apgairlines.orchestra-platform.com/admin/TS/fckUserFiles/Content_File/carriage_conditions_APGAirlines_EN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Introduction to «APG Airlines» (fly.apg-airlines.com)", "url": "https://fly.apg-airlines.com/introduction?lang=en_US", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact — reservations and customer service (fly.apg-airlines.com)", "url": "https://fly.apg-airlines.com/contact?lang=en_US", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "APG Airlines FAQ (GP-275 ticketing)", "url": "https://apg-airlines.com/support/faq/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "APG Airlines Baggage Policy (PDF, linked from fly.apg-airlines.com)", "url": "https://back-apgairlines.orchestra-platform.com/admin/TS/fckUserFiles/Content_File/bagage_policy_EN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "APG Airlines Support — helpdesk and contact forms", "url": "https://apg-airlines.com/contact/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "France — APG Airlines reservations & customer service (general line; no separate disability desk)", "number": "+33 1 53 77 13 20", "hours": "Mon–Fri 08:00–19:00, Sat 09:00–17:00 (Paris time)", "region": "FR", "src": [ "s4" ] }, { "label": "APG Airlines helpdesk (travel agents, GP-275 / A1 tickets)", "number": "+33 1 53 77 13 25", "hours": "English & Spanish 7 days 06:00–22:00 Paris time; French Mon–Fri 09:00–18:00, Sat 09:00–17:00", "region": "FR", "src": [ "s7" ] } ], "email": [ { "label": "Reservations & customer service (a EUR 10 booking fee applies to phone/email bookings)", "address": "reservations@apg-airlines.com", "src": [ "s4" ] }, { "label": "Claims — lost/damaged baggage, cancellation, delay", "address": "claims@apg-airlines.com", "src": [ "s4" ] } ], "web_form": [ { "label": "APG helpdesk query form (travel agents holding a GP-275 ticket)", "url": "https://apg-airlines.com/contact/#helpdesk-contact", "src": [ "s7" ] }, { "label": "Local APG office query form (general enquiries)", "url": "https://apg-airlines.com/contact/#local-support", "src": [ "s7" ] } ], "relay": [], "policy_pages": [ { "label": "General Conditions of Carriage — §5.8 Persons with disabilities or reduced mobility", "url": "https://back-apgairlines.orchestra-platform.com/admin/TS/fckUserFiles/Content_File/carriage_conditions_APGAirlines_EN.pdf", "src": [ "s2" ] }, { "label": "Baggage Policy (PDF)", "url": "https://back-apgairlines.orchestra-platform.com/admin/TS/fckUserFiles/Content_File/bagage_policy_EN.pdf", "src": [ "s6" ] }, { "label": "APG Airlines FAQ", "url": "https://apg-airlines.com/support/faq/", "src": [ "s5" ] } ], "notes": "APG publishes no dedicated disability or special-assistance line — the numbers above are the general reservations line and the travel-agent helpdesk. APG's own FAQ tells passengers not to contact APG directly: \"Passengers should contact the travel agent from whom they purchased their APG Airlines ticket for any queries\", and for special requests \"please contact the operating airline directly\"." }, "policy": { "notice_hours": { "value": 48, "detail": "Conditions of Carriage 5.8.1: \"Disabled Passengers must inform the Carrier for assistance no later than forty-eight (48) hours before the published departure time of the flight in question.\" Late notice is not an automatic refusal — APG then \"will make all reasonable efforts\". Separately, 6.9.1 requires the Carrier's prior consent, requested 72 h before departure, for oversized baggage (over 20 kg and/or over 158 cm total); APG does not say whether a wheelchair falls under that clause.", "src": [ "s2" ] }, "how_to_request": { "value": "Notify APG at least 48 h before departure — through the travel agent who issued the ticket, or APG reservations on +33 1 53 77 13 20 / reservations@apg-airlines.com", "detail": "CoC 5.8.1 requires notification 48 h ahead. APG's FAQ routes passengers through their agent: \"Who do I contact for special requests and baggage queries? For such requests, please contact the operating airline directly. If you are a passenger, please contact the travel agent who booked your ticket who can contact the airline with your request.\" For APG's own TLS–LRT flights the reservations desk is the direct channel.", "src": [ "s2", "s4", "s5" ] }, "fee_charged": { "value": null, "detail": "Not published. CoC 5.8.2 entitles a person with reduced mobility to carriage of one item of mobility equipment but nowhere says it is free or outside the baggage allowance — contrast 8.2, which does state a service animal \"could travel free of charge and will not be charged as excess baggage\". APG's published excess-baggage fee is EUR 50 per bag up to 32 kg (6.8.4); it is not tied to mobility aids either way.", "src": [] }, "devices_per_passenger": { "value": 1, "detail": "CoC 5.8.2: \"In addition to medical equipment, the carriage of a maximum of one item of mobility equipment per person with reduced mobility, including wheelchairs\".", "src": [ "s2" ] }, "manual": { "allowed": { "value": "conditional", "detail": "CoC 5.8.2 entitles a PRM to one item of mobility equipment \"including wheelchairs, and subject to there being sufficient room on board the aircraft\". 5.8.6 lets APG refuse a PRM under EC 1107/2006 \"if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible\" — a live constraint, since APG's only route is flown by an 8-seat Beechcraft 350.", "src": [ "s2", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published. APG's Conditions of Carriage and Baggage Policy say nothing about stowing a folding manual chair in the cabin; the only cabin-baggage rule published is a generic 45 x 35 x 20 cm / 6 kg hand-baggage limit, which APG does not extend or apply to mobility aids.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — APG says nothing about returning a wheelchair at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. APG's 20 kg checked-bag limit (CoC 6.8.4) and the 20 kg / EUR 20 excess rule in the Baggage Policy are general baggage rules; APG does not state whether they apply to a wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. APG states no maximum wheelchair size; its 158 cm total-dimension figure is a general checked-baggage rule (CoC 6.8.4), not a stated chair limit, so it is deliberately not recorded here.", "src": [] }, "notes": "APG's whole own-metal network is Toulouse–Lorient on an 8-seat Beechcraft King Air 350 (BE350). Its published baggage limits are 45 x 35 x 20 cm / 6 kg hand baggage and 158 cm / 20 kg checked, with oversized items needing prior consent 72 h ahead — none of which APG states as applying to a wheelchair.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — APG publishes no in-cabin stowage allowance for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] }, "terminals": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] }, "documentation": { "value": null, "detail": "Not published. APG states no wheelchair-battery rule at all. The only watt-hour figures in its Conditions of Carriage — batteries \"in a range of 100 Wh and 160 Wh\", maximum two — sit in 5.8.5(ii) and govern spare batteries for a passenger's OWN ventilator, respirator, CPAP or portable oxygen concentrator. They are not a mobility-aid limit and must not be read as one.", "src": [] } }, "allowed": { "value": "conditional", "detail": "APG publishes no rule specific to powered wheelchairs. The only text is CoC 5.8.2, which covers \"one item of mobility equipment per person with reduced mobility, including wheelchairs, and subject to there being sufficient room on board the aircraft and without prejudice to application of the legislation on dangerous goods\". Combined with the 5.8.6 aircraft/door-size refusal ground on an 8-seat BE350, a powered chair must be agreed with APG in advance.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published — APG states no maximum weight for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — APG states no maximum powered-wheelchair dimensions.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — APG says nothing about returning a powered chair at the aircraft door.", "src": [] }, "notes": "The practical constraint is the aircraft: APG's own flights are operated on \"a 8 seater BE 350 bi-turboprop\" (its own introduction page), and it offers the same aircraft for privatisation/charter. A power chair should be cleared with APG reservations well before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — APG does not say whether an on-board aisle chair exists. Its only aircraft is an 8-seat Beechcraft 350, which has no aisle in the airline sense.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — APG makes no statement about an accessible lavatory.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. CoC 5.8.2 lists the services a PRM is entitled to (service animal, one mobility item, seating efforts, seat beside an accompanying person, accessible communication) and transfer/boarding assistance is not among them; EC 1107/2006 airport assistance is referenced only as the legal frame.", "src": [] }, "seating": { "value": "Reasonable efforts to allocate suitable seating on request; no second seat available", "detail": "CoC 5.8.2: \"The making of all reasonable efforts to allocate seating to meet the needs of Passengers with reduced mobility at their request and subject to safety requirements and availability\", and if there is an accompanying person APG \"will do its utmost… to allocate this person a seat next to the said passenger\". But 5.8.7: \"Second seat can not be offered according to cabin and seating configuration.\"", "src": [ "s2" ] } }, "damage_liability": { "value": "Montreal Convention limit — 1,131 SDR per passenger", "detail": "CoC 6.4.1: \"The Carrier is liable in the event of destruction, loss, damage or deterioration of the baggage for up to 1,131 SDR per Passenger\"; 6.5 says a higher limit requires a declaration of special interest before check-in plus an extra payment. APG publishes no mobility-aid-specific liability rule, so a wheelchair is capped at the ordinary baggage limit unless declared.", "src": [ "s2" ] }, "aircraft_hold_note": "APG Airlines' entire own-operated network is Toulouse (TLS) – Lorient (LRT), flown by an 8-seat Beechcraft King Air 350. Conditions of Carriage 5.8.6 expressly allows refusal where \"the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible\", and 5.8.5(i) says \"Transportation in a stretcher or incubator is not allowed\". No hold dimensions are published." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "OPERATOR TYPE CORRECTED — the stub said ticketing_only; APG's own site does not support that. apg-airlines.com/our-company states: \"APG Airlines is our own in-house airline which operates regular scheduled flights between Toulouse and Lorient. With code GP, APG Airlines hosts our interline product.\" The live booking engine at fly.apg-airlines.com carries exactly two airports, TLS and LRT, each listing the other as its only destination, and the contact page offers \"our 8 seater Beech-350\" for privatisation. So GP is a real (very small) scheduled passenger operator as well as a ticketing vehicle, and it publishes a genuine PRM section (§5.8) in its Conditions of Carriage. Recorded as scheduled_passenger. DUAL ROLE — most GP-275 tickets are interline tickets for flights operated by 130+ partner airlines. On those, the OPERATING carrier's wheelchair and battery policy governs, not APG's: APG's FAQ says \"For such requests, please contact the operating airline directly\", and its CoC notes that where the operating carrier differs from the contracting carrier the passenger may claim against either. Nothing in this record should be applied to a flight APG does not itself operate. TRAP — the 100–160 Wh / \"no more than two batteries\" figures in the CoC are for a passenger's own ventilator, CPAP or portable oxygen concentrator (5.8.5), NOT for a wheelchair; they have been deliberately left out of the battery fields. CURRENCY — fly.apg-airlines.com still shows a Covid-19 tab and a \"Copyright APG Airlines 2018\" footer, so the Conditions of Carriage may be several years old even though the corporate site was rebuilt in 2025; a human should re-check the CoC revision date. The CoC PDF is served from back-apgairlines.orchestra-platform.com, APG's booking-platform host, and is linked directly from APG's own booking site.", "searched_urls": [ "https://www.apg-airlines.com/", "https://apg-airlines.com/", "https://apg-airlines.com/our-company/", "https://apg-airlines.com/contact/", "https://apg-airlines.com/support/faq/", "https://fly.apg-airlines.com/", "https://fly.apg-airlines.com/search?lang=en_US", "https://fly.apg-airlines.com/introduction?lang=en_US", "https://fly.apg-airlines.com/contact?lang=en_US", "https://back-apgairlines.orchestra-platform.com/admin/TS/fckUserFiles/Content_File/carriage_conditions_APGAirlines_EN.pdf", "https://back-apgairlines.orchestra-platform.com/admin/TS/fckUserFiles/Content_File/bagage_policy_EN.pdf" ] } }, { "schema_version": "1.1", "slug": "arajet", "name": "Arajet", "iata_code": "DM", "icao_code": "DWI", "country": "Dominican Republic", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.arajet.com/", "sources": [ { "id": "s1", "title": "Special Assistance", "url": "https://www.arajet.com/en-us/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Arajet Conditions of Carriage V01.9 (PDF, arts. 9.3, 9.8, 15.2, 15.3)", "url": "https://assets.ctfassets.net/1muw654c7cfz/2KXC7Ny8aAnACw0sKyDVx5/7767001c1abad50fae143c009672be8f/aF2Gm3fc4bHWiwwq_EN_Condiciones_Transporte_Arajet_V01.9.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Conditions of Carriage (landing page)", "url": "https://www.arajet.com/en-us/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Help Centre - Can I fly with my wheelchair?", "url": "https://support.arajet.com/hc/en-us/articles/29419171916180-Can-I-fly-with-my-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Help Centre - Can Arajet provide me with a wheelchair at the airport?", "url": "https://support.arajet.com/hc/en-us/articles/29419132006292-Can-Arajet-provide-me-with-a-wheelchair-at-the-airport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact us", "url": "https://www.arajet.com/en-us/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Help Centre - Can I fly with crutches or other mobility aids?", "url": "https://support.arajet.com/hc/en-us/articles/29419178294548-Can-I-fly-with-crutches-or-other-mobility-aids", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Call Centre quoted on the Special Assistance page (portable medical devices / assistance notification)", "number": "+1 305 404 9382", "hours": "24/7 in Spanish and English", "region": "US", "src": [ "s1" ] }, { "label": "Dominican Republic - Contact Support Line", "number": "+1 849 937 8051", "hours": "24/7 (Spanish and English)", "region": "DO", "src": [ "s6" ] }, { "label": "United States (toll free)", "number": "+1 352 725 3805", "hours": "24/7 (Spanish and English)", "region": "US", "src": [ "s6" ] }, { "label": "Canada - Toronto", "number": "+1 365 389 5403", "hours": "24/7 (Spanish and English); Quebec by email and chat 09:00-17:00 local", "region": "CA", "src": [ "s6" ] }, { "label": "Mexico", "number": "+52 33 4166 8445", "hours": "24/7 (Spanish and English)", "region": "MX", "src": [ "s6" ] }, { "label": "Colombia", "number": "+57 604 204 4958", "hours": "24/7 (Spanish and English)", "region": "CO", "src": [ "s6" ] }, { "label": "Peru", "number": "+51 80 056 436", "hours": "24/7 (Spanish and English)", "region": "PE", "src": [ "s6" ] }, { "label": "Chile", "number": "+56 2 2914 3586", "hours": "24/7 (Spanish and English)", "region": "CL", "src": [ "s6" ] }, { "label": "Argentina", "number": "+54 11 3987 0142", "hours": "24/7 (Spanish and English)", "region": "AR", "src": [ "s6" ] }, { "label": "Brazil", "number": "+55 11 5028 2137", "hours": "Voice 08:00-24:00 Sao Paulo time; chat 24/7", "region": "BR", "src": [ "s6" ] }, { "label": "Costa Rica", "number": "+506 40018693", "hours": "24/7 (Spanish and English)", "region": "CR", "src": [ "s6" ] } ], "email": [ { "label": "Website accessibility / WCAG feedback (contact person Emeli Carreras)", "address": "accessibility@arajet.com", "src": [ "s1" ] } ], "web_form": [ { "label": "Submit a request (Help Centre form)", "url": "https://arajet.zendesk.com/hc/en-us/requests/new", "src": [ "s6" ] }, { "label": "Contact us - all channels by country", "url": "https://www.arajet.com/en-us/contact-us", "src": [ "s6" ] } ], "relay": [ { "label": "WhatsApp", "detail": "'Chat with us on WhatsApp' - Arajet's contact page offers WhatsApp for every country, including 'any other country'.", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.arajet.com/en-us/special-assistance", "src": [ "s1" ] }, { "label": "Can I fly with my wheelchair? (cabin stowage dimensions)", "url": "https://support.arajet.com/hc/en-us/articles/29419171916180-Can-I-fly-with-my-wheelchair", "src": [ "s4" ] }, { "label": "Conditions of Carriage PDF - art. 9.8 battery table and art. 15.3 wheelchairs", "url": "https://assets.ctfassets.net/1muw654c7cfz/2KXC7Ny8aAnACw0sKyDVx5/7767001c1abad50fae143c009672be8f/aF2Gm3fc4bHWiwwq_EN_Condiciones_Transporte_Arajet_V01.9.pdf", "src": [ "s2" ] } ], "notes": "The accessibility@arajet.com address is published for website-accessibility (WCAG) feedback, not as a special-assistance booking channel. Arajet publishes no dedicated disability phone line: assistance is requested through the ordinary 24/7 contact-support numbers, WhatsApp or the Help Centre form. The contact page also prints the US DOT Aviation Consumer Protection Division address, but Arajet does not name a Complaints Resolution Official." }, "policy": { "notice_hours": { "value": 48, "detail": "CoC 15.3.1: 'If you require a wheelchair and / or escort to move around the terminal you must advise us when making your Booking, and at least forty-eight (48) hours before your Scheduled Departure Time. This time limit is not applicable to flights to or from the United States.' The Special Assistance page and Help Centre both ask for 24 h or more; customers with a medical condition must notify 24 h ahead. Check-in counter 3 h before departure in every case.", "src": [ "s1", "s2", "s5" ] }, "how_to_request": { "value": "Add the service when booking, or contact the 24/7 support line, WhatsApp or the Help Centre form at least 48 h before departure; then check in at the airport counter 3 h ahead (online check-in is blocked)", "detail": "'We encourage you to request this service when booking your travel or by contacting our contact center 24 or more hours prior to the departure of your flight.' 'As we must validate documentation supporting your condition, online check-in will not be available.'", "src": [ "s1", "s4", "s5" ] }, "fee_charged": { "value": false, "detail": "'We will carry Wheelchairs and other Assistance Devices as Hold Baggage for no charge.' CoC 9.8: 'In addition to the standard baggage allowance and at no charge, we will accept wheelchairs and other Assistance Devices (manual and electric/battery operated) as Hold Baggage on the same flight as the Customer.' Airport wheelchair/escort service is also free.", "src": [ "s1", "s2", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number. Arajet says wheelchairs and other assistance devices are carried free 'in addition to the standard baggage allowance' but never states how many per passenger.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "'Of course you can! We will transport wheelchairs and other assistive devices at no additional cost, either as a checked baggage or in the cabin.' Crutches and walkers may travel in the cabin or in the hold at no additional cost.", "src": [ "s4", "s7" ] }, "cabin_stowage": { "value": true, "detail": "CoC 9.8 carries the chair in the hold 'unless the Customer requests stowage of his or her manual folding and collapsible wheelchair within the aircraft cabin'. The Help Centre gives the overhead-bin and aircraft-closet limits and warns 'Not all aircrafts have a closet'; if it cannot be accommodated in the cabin it goes in the hold at no extra charge.", "src": [ "s2", "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published for the passenger's own chair. Arajet checks the wheelchair in as Hold Baggage at the counter three hours before departure and issues a baggage receipt; the escort/airport-wheelchair service runs 'from the check-in counter to the boarding gate or the aircraft door' and on arrival 'from the aircraft door to the terminal exit', but Arajet never says where your own chair is returned.", "src": [ "s2", "s5" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published. CoC 9.3.1 says 'We will not accept Hold Baggage of any kind with linear dimensions exceeding 366cm, or over 32kg in weight', but does not say whether that ceiling is applied to mobility aids, which are carried outside the standard allowance.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Arajet publishes no maximum size for a CHECKED wheelchair. The only figures it gives are in-cabin stowage limits (see cabin_stowage_dimensions); CoC 9.3.1's 366 linear cm hold-baggage ceiling is not stated to apply to mobility aids.", "src": [ "s2", "s4" ], "basis": null }, "notes": "Online check-in is not available to passengers travelling with a wheelchair because Arajet validates the supporting documentation at the counter; arrive three hours before departure.", "cabin_stowage_dimensions": { "height_cm": 144, "width_cm": 35, "length_cm": 104, "basis": "cabin_stowage", "detail": "Aircraft closet: '56\" (height) x 41\" (length) x 13\" (width) [144 cm x 104 cm x 35 cm approx.]' - 'Not all aircrafts have a closet.' Alternatively the overhead bin: '47\" (length) x 17\" (height) x 20\" (depth) [119 cm x 43 cm x 51 cm]'. If it fits neither, the chair goes in the hold at no extra charge.", "src": [ "s4" ] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'Wet or acid batteries are considered dangerous goods and will not be accepted for travel.' (CoC 15.3.1, repeated verbatim on the Special Assistance page.)", "src": [ "s1", "s2" ] }, "non_spillable": { "value": true, "detail": "'Assistance Devices powered by non-spillable batteries may be checked in as Hold Baggage for no charge, provided that the plugs are protected against short circuits, the battery is located inside a container, and the wheelchair is secured to protect it from damages caused by the movement of other baggage.'", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": true, "detail": "CoC 9.8 has a dedicated 'Lithium-Ion Batteries for Mobility Assistance Devices' row: a battery with a protective housing may stay installed and be checked with the device if securely attached and the terminals protected from short circuit; cables may stay connected only if the device is protected from accidental activation.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "'Lithium-ion batteries with a protective housing are not limited in Wh when checked with the Assistance Device.' The battery must be securely attached to the device and the terminals protected from short circuit.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "No watt-hour cap is published for a battery removed into the cabin. CoC 9.8 only says a rechargeable lithium-ion battery WITHOUT a protective housing 'must be removed from the Assistance Device and battery terminals protected from short circuit. You must advise us of the battery location.'", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'A maximum of one spare battery not exceeding 300-watthours (Wh), or two spares' batteries not exceeding 160 Wh each may be carried in Carry-on baggage. Spare batteries are NOT accepted as Hold Baggage.'", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: either one spare of up to 300 Wh, or two spares of up to 160 Wh each - so two is the most permitted under any published configuration. Spares must travel in carry-on baggage only; they are never accepted as hold baggage.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only in defined cases. A lithium-ion battery with a protective housing may remain installed; one without a protective housing 'must be removed from the Assistance Device'. Separately, for any electric chair 'the battery must be disconnected, and terminals protected against electrical shorting and must be contained in a leak proof box fastened securely to the wheelchair. It may be necessary to remove the battery if the wheelchair cannot be loaded, stowed, and unloaded in an upright manner.'", "src": [ "s2" ] }, "terminals": { "value": "Cables disconnected and terminals protected against short circuit; battery inside a container / leak-proof box fastened securely to the chair", "detail": "CoC 9.8 Wheelchairs row: 'At the time of check-in, electric-powered wheelchairs must have cables disconnected and terminals protected against electrical shortages. The battery must be disconnected, and terminals protected against electrical shorting and must be contained in a leak proof box fastened securely to the wheelchair.' For non-spillable batteries: plugs protected against short circuits and the battery inside a container.", "src": [ "s1", "s2" ] }, "documentation": { "value": "No battery spec sheet or MSDS is named, but you must tell Arajet where the battery is located and staff verify documentation at the counter", "detail": "'You must advise us of the battery location' (CoC 9.8). The Help Centre: arrive three hours before departure 'so our staff can verify the necessary documentation, check the device, and issue a baggage receipt', and 'as we must validate documentation supporting your condition, online check-in will not be available'.", "src": [ "s2", "s4", "s5" ] } }, "allowed": { "value": true, "detail": "CoC 9.8 accepts wheelchairs and other Assistance Devices 'manual and electric/battery operated' as hold baggage at no charge; 15.3.1 adds they 'are accepted for carriage only if they do not affect the safety of the Flight'. At check-in an electric chair must have cables disconnected and terminals protected, and Arajet strongly recommends checking in three hours before departure.", "src": [ "s1", "s2", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. CoC 9.3.1's 32 kg hold-baggage ceiling is not stated to apply to wheelchairs.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair size is published; the cabin figures in the Help Centre apply to a manual folding chair only.", "src": [ "s4" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. The powered chair is checked in as hold baggage at the counter three hours before departure; Arajet does not say whether it is returned at the aircraft door.", "src": [ "s2", "s4" ] }, "notes": "Two published statements sit uneasily together: art. 15.3.1 says wet/acid batteries are refused outright, while the art. 9.8 'Wheelchairs' row still describes the classic spillable-battery procedure (battery disconnected and 'contained in a leak proof box fastened securely to the wheelchair') for every electric chair at check-in." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published - Arajet says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published for seat transfers. Arajet states only that 'our staff is not obliged to provide assistance for personal needs (e.g., assistance in actual eating, assistance within the restroom, provision of medical services)', and that a customer who cannot support themselves in an evacuation must travel with an attendant aged 16 or over who pays the full fare.", "src": [ "s1", "s2" ] }, "seating": { "value": "Emergency-exit rows are closed to passengers with mobility, visual, hearing or mental limitations or who use a mobility aid", "detail": "CoC exit-row criteria require you to 'Have no visual, mobility, mentally or hearing limitations' and 'Not require special handling or the use of a mobility aid or medical device'; crew will relocate you with no refund if they believe you do not meet them. Nothing is published about movable armrests or bulkhead seats.", "src": [ "s2" ] } }, "damage_liability": { "value": "Up to 1,519 SDR for partial or total loss of hold baggage; Arajet does NOT accept declarations of higher value", "detail": "CoC 9.6: 'In case of a partial or total loss of Hold Baggage, we shall compensate you up to a maximum of One Thousand Five Hundred Nineteen (1,519) Special Drawing Rights (SDRs). If the value of the Hold Baggage or its contents exceeds this amount, we will not accept it for carriage... and we do NOT accept declarations of higher value.' No mobility-aid full-value rule is published, although Arajet's Special Assistance page states it complies with 14 CFR Part 382 on US routes.", "src": [ "s1", "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Arajet's usable detail lives in three places: the Special Assistance page, the Help Centre articles, and the 78-page Conditions of Carriage PDF (V01.9) whose art. 9.8 dangerous-goods table carries the only watt-hour figures. That table has a dedicated 'Lithium-Ion Batteries for Mobility Assistance Devices' row that explicitly removes the Wh cap for a housed battery that stays on the chair - a genuinely good outcome for power-chair users - while the 100 Wh footnote a few lines away belongs to the separate portable-electronic-devices row and has NOT been applied here. The 32 kg / 366 linear cm hold-baggage ceiling in art. 9.3.1 says 'Hold Baggage of any kind' but Arajet never says whether it is applied to wheelchairs, so no weight or size figure has been recorded. Arajet flies to the USA and points to the DOT Disabilities Bill of Rights, but publishes no Complaints Resolution Official. The CoC PDF is served from Arajet's Contentful CDN (assets.ctfassets.net) rather than an arajet.com host; it is linked from https://www.arajet.com/en-us/conditions-of-carriage.", "searched_urls": [ "https://www.arajet.com/en", "https://www.arajet.com/en-us/special-assistance", "https://www.arajet.com/en-us/contact-us", "https://www.arajet.com/en-us/conditions-of-carriage", "https://www.arajet.com/en-us/baggage", "https://www.arajet.com/en-us/tarmac-delay-plan", "https://www.arajet.com/en-us/country-specific-policies", "https://assets.ctfassets.net/1muw654c7cfz/2KXC7Ny8aAnACw0sKyDVx5/7767001c1abad50fae143c009672be8f/aF2Gm3fc4bHWiwwq_EN_Condiciones_Transporte_Arajet_V01.9.pdf", "https://support.arajet.com/hc/en-us/search?query=wheelchair", "https://support.arajet.com/hc/en-us/search?query=battery", "https://support.arajet.com/hc/en-us/articles/29419171916180-Can-I-fly-with-my-wheelchair", "https://support.arajet.com/hc/en-us/articles/29419132006292-Can-Arajet-provide-me-with-a-wheelchair-at-the-airport", "https://support.arajet.com/hc/en-us/articles/29419178294548-Can-I-fly-with-crutches-or-other-mobility-aids", "https://support.arajet.com/hc/en-us/sections/7888834563092-Special-Assistance", "https://arajet.zendesk.com/hc/en-us" ] } }, { "schema_version": "1.1", "slug": "asiana-airlines", "name": "Asiana Airlines", "iata_code": "OZ", "icao_code": "AAR", "country": "Korea, Republic of", "region": "Asia Pacific", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://flyasiana.com", "sources": [ { "id": "s1", "title": "Special Assistance — passengers with disabilities", "url": "https://flyasiana.com/C/US/EN/contents/disabled-passenger", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted Items — incl. \"Rules for Carrying Batteries of Electronic Wheelchairs and Scooters\"", "url": "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728308", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Passengers with Medical Assistance — Services and Medical Equipment", "url": "https://flyasiana.com/C/US/EN/contents/service-and-medical-equipment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage Compensation — Liability", "url": "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728309", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special Assistance Request — \"Travelers with Disabilities (US only)\" online form", "url": "https://flyasiana.com/C/US/EN/customer/apply-special/main", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "장애인 고객 / Special Assistance (Korean-language page)", "url": "https://flyasiana.com/C/KR/KO/contents/disabled-passenger", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "운송제한 물품 / Restricted Items (Korean-language page)", "url": "https://flyasiana.com/C/KR/KO/menu/id/CM201802220000728308", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Checked Baggage — free allowance and permitted dimensions", "url": "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728298", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Additional Services & Fees — Special Assistance (stretcher / oxygen charges)", "url": "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728392", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Korea — Reservation Center (printed: 1588-8000 / 02-2669-8000 within Korea)", "number": "+82 2 2669 8000", "hours": "International: weekdays 07:00–22:00, weekends/holidays 08:00–19:00; Domestic: 07:00–19:00 (local time)", "region": "KR", "src": [ "s1", "s3" ] }, { "label": "Japan — Reservation Center (printed: 0570-082-555 within Japan)", "number": "+81 3 5812 6600", "hours": "09:00–18:00 local", "region": "JP", "src": [ "s1", "s3" ] }, { "label": "China — Reservation Center (printed: 400-650-8000 within China)", "number": "+86 10 8451 0101", "hours": "08:30–17:30 local on the Special Assistance page; the Services & Medical Equipment page prints 07:00–19:00", "region": "CN", "src": [ "s1", "s3" ] }, { "label": "United States — Reservation Center, toll-free, named on the disability page as the contact for special assistance", "number": "+1 800 227 4262", "hours": "08:00–24:00 (PST)", "region": "US", "src": [ "s1", "s5" ] } ], "email": [ { "label": "Customer service address printed in the privacy notice of the Special Assistance Request form (not a dedicated accessibility mailbox)", "address": "asianacs@flyasiana.com", "src": [ "s5" ] } ], "web_form": [ { "label": "Special Assistance Request — \"Travelers with Disabilities (US only)\"", "url": "https://flyasiana.com/C/US/EN/customer/apply-special/main", "src": [ "s1", "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Special Assistance (passengers with disabilities)", "url": "https://flyasiana.com/C/US/EN/contents/disabled-passenger", "src": [ "s1" ] }, { "label": "Restricted Items — electric wheelchair & scooter battery rules", "url": "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728308", "src": [ "s2" ] }, { "label": "Passengers with Medical Assistance", "url": "https://flyasiana.com/C/US/EN/contents/service-and-medical-equipment", "src": [ "s3" ] } ], "notes": "Asiana's US pages reproduce the DOT \"Airline Passengers with Disabilities Bill of Rights\" and DOT hotline numbers (800-778-4838 / 800-455-9880 TTY) but do NOT publish an Asiana Complaints Resolution Official (CRO) name, phone or email; the DOT numbers are the regulator's, not the airline's. No TTY/relay or WhatsApp channel of Asiana's own was found." }, "policy": { "notice_hours": { "value": null, "detail": "No hours-based deadline is published for wheelchair assistance: \"Wheelchair assistance may be requested through the Reservation Center, at the airport, or on the Asiana Airlines website. Same-day requests made at the airport may be subject to extended wait times.\" For a powered chair the requirement is earlier but not given in hours — \"Passengers traveling with a powered wheelchair must notify Asiana Airlines at the time of booking.\" The only hour figure is for the five designated disability seats: no later than 48 h before departure (Korean page: 24 h domestic).", "src": [ "s1", "s6" ] }, "how_to_request": { "value": "Reservation Center, the Asiana website/app booking-details page, or at the airport; US passengers may use the online \"Travelers with Disabilities\" form", "detail": "\"Wheelchair assistance may be requested through the Reservation Center, at the airport, or on the Asiana Airlines website.\" The site adds \"Request through the Asiana Airlines website or mobile app — You can request or review the service on the booking details page.\" A separate online form, \"Travelers with Disabilities (US only)\", is offered for US customers and replies by email.", "src": [ "s1", "s5" ] }, "fee_charged": { "value": null, "detail": "Not published for the mobility aid itself. Asiana states \"Wheelchair assistance is provided at no additional charge\" (Korean: \"휠체어서비스는 무료로 제공됩니다\"), but that is the airport wheelchair-assistance service. Nothing on the Special Assistance or Checked Baggage pages says whether a passenger's own wheelchair is carried free or outside the checked-baggage allowance.", "src": [ "s1", "s6", "s8" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Asiana does not state how many mobility devices a passenger may check.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Passengers traveling with their own wheelchair may use it to travel to the boarding gate and check it at the gate prior to boarding.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Asiana does not say whether a folding manual wheelchair may be stowed in the cabin. Its published in-cabin size rule (115 cm total linear dimensions) is for musical instruments, not mobility aids.", "src": [] }, "gate_delivery": { "value": "conditional", "detail": "Gate check and gate return are offered but with an explicit airport exclusion: \"Gate delivery and return of personal wheelchairs may not be available at certain airports due to local airport procedures or operational restrictions.\" The Korean page repeats this (\"해외공항사정에 따라 탑승구 앞에서 휠체어 위탁 및 수취가 불가능 할 수 있습니다\").", "src": [ "s1", "s6" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. The 32 kg / 158 cm figures on Asiana's Checked Baggage page are the ordinary checked-bag limits and are not stated to apply to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Asiana gives no maximum wheelchair size and no hold-door figures.", "src": [], "basis": null }, "notes": "Wheelchair services at Frankfurt, London, Paris, Rome, Barcelona and Osaka Kansai are managed and operated by the respective airport authorities, not by Asiana.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage dimensions for folding wheelchairs.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Wet-cell batteries are listed in the electric-wheelchair table with \"No restrictions\" on capacity. Conditions: \"Must check if the battery is removable\", \"Check if the battery is dry or wet cell upon booking\" and \"For wet cell, indicate whether it may leak\".", "src": [ "s2", "s7" ] }, "non_spillable": { "value": true, "detail": "Non-leakable batteries are named in the same row with \"No restrictions\" on capacity — \"Non-leakable battery type: SLA, VRLA, AGM, etc.\" Battery type must be declared at booking.", "src": [ "s2", "s7" ] }, "lithium_ion": { "value": true, "detail": "Lithium batteries have their own row in the electric-wheelchair/scooter table, with capacity limits by whether the battery is removable.", "src": [ "s2", "s7" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Asiana states there is no watt-hour cap when the battery stays in the chair: \"Non-removable Battery: No restriction\" (Korean: \"배터리 일체형 : 제한 없음\").", "src": [ "s2", "s7" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Removable Battery: 300Wh or less\" (Korean: \"배터리 분리형 : 300wh 이하\"). \"Detached lithium batteries and power banks can only be carried on board.\"", "src": [ "s2", "s7" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare battery for an electric wheelchair/scooter: \"For 1 unit: 300Wh or less; For 2 units: 160Wh or less per unit\" (Korean heading: \"여분의 배터리\"). The English page labels this row \"Power Bank\"; the Korean original says spare battery.", "src": [ "s2", "s7" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: Asiana permits one spare of 300 Wh or less, or two spares of 160 Wh or less each (Korean: \"1개일 경우 300wh 이하 / 2개일 경우 각 160wh 이하\"). Spares must travel in the cabin.", "src": [ "s2", "s7" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the battery. A battery designed to be removable must come out and travel in the cabin — \"Detached lithium batteries and power banks can only be carried on board\" — and the Korean disability page says a powered chair needs \"measures to remove the battery\" (\"배터리를 분리해야 하는 조치가 필요\"), so notify at booking. A non-removable battery stays installed with no Wh restriction.", "src": [ "s2", "s6", "s7" ] }, "terminals": { "value": true, "detail": "Asiana's lithium-battery rules require insulation of batteries carried in the cabin: \"Batteries must be insulated with tape or placed in a transparent zip-lock bag (one per battery) and must be carried on your person. It is strictly prohibited to store them in the overhead bin.\" This appears in the general lithium-battery section of the Restricted Items page rather than in the wheelchair table.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "The battery's capacity must be readable: \"Transportation may be refused if the capacity is not indicated or cannot be confirmed\", and the wheelchair table requires staff to \"Check battery capacity and detachability\". No spec sheet, MSDS or airline form is specified for mobility-aid batteries.", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "Accepted. Asiana publishes a dedicated table, \"Rules for Carrying Batteries of Electronic Wheelchairs and Scooters (for passengers with disabilities, seniors, non-leisure purposes)\", and requires notification: \"Passengers traveling with a powered wheelchair must notify Asiana Airlines at the time of booking, as special handling procedures may apply to the wheelchair battery.\"", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Asiana states no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum powered-chair dimensions and no hold-door figures are given.", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "The gate-check/gate-return statement covers personal wheelchairs generally and carries an airport exclusion: \"Gate delivery and return of personal wheelchairs may not be available at certain airports due to local airport procedures or operational restrictions.\" Asiana does not separately confirm gate return of a powered chair.", "src": [ "s1" ] }, "notes": "The English and Korean pages differ in force: English says \"special handling procedures may apply to the wheelchair battery\", the Korean page says removing the battery is a required measure. Treat removal as expected for any removable battery and settle it at booking." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All Asiana Airlines aircraft are equipped with onboard wheelchairs to assist passengers with limited mobility when moving through the cabin aisle.\"", "src": [ "s1", "s6" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — Asiana says nothing about accessible lavatories on any of the pages checked.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. Asiana says \"Dedicated staff will assist with check-in, departure procedures, and boarding\" and that an onboard wheelchair is available on every aircraft, but publishes no policy on lifting or transferring a passenger between wheelchair and aircraft seat.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"Five designated Economy Class seats are available on each aircraft type for passengers who use wheelchairs or have mobility impairments. This service is not available on codeshare flights.\" Requested first-come first-served via the Reservation Center or a sales office no later than 48 h before departure (Korean page: 48 h international, 24 h domestic); availability cannot be guaranteed at the airport. Asiana also allows a personal orthotic positioning device, but not in or adjacent to exit rows.", "src": [ "s1", "s6" ] } }, "damage_liability": { "value": "General baggage limits only — SDR 1,519 per passenger (Montreal Convention) or ~USD 20 per kg (Warsaw); no mobility-aid rule published", "detail": "\"The limits of Asiana Airlines' liability for checked baggage is 250 Gold Francs or an equivalent amount (about USD 20.00) per kilogram if the transport is subject to the Warsaw Convention, and up to SDR 1,519 (Special Drawing Rights) per person if the transport is subject to the Montreal Convention.\" Damage must be reported in writing within 7 days of claiming the bag (21 days if delayed/lost). Asiana publishes no ACAA full-value rule for mobility aids and no loaner-chair commitment.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Battery rules live on the Restricted Items page, not the disability page; the English table heads the spare-battery row \"Power Bank\" while the Korean original says \"여분의 배터리\" (spare battery) — same numbers. Asiana publishes no size or weight limit for a wheelchair, no free-carriage statement for the aid, and no CRO contact despite serving the USA. Wheelchair assistance at Frankfurt, London, Paris, Rome, Barcelona and Osaka Kansai is run by the airport authorities. China-departure flights (e.g. Guangzhou, Beijing) 'strictly limit lithium batteries in checked baggage', which may affect a chair with an installed battery — Asiana does not spell out how this interacts with the mobility-aid table. The 160 Wh figure Asiana publishes for POC/CPAP batteries is a medical-device rule and does NOT apply to wheelchair batteries.", "searched_urls": [ "https://flyasiana.com/C/US/EN/main", "https://flyasiana.com/C/US/EN/contents/disabled-passenger", "https://flyasiana.com/C/US/EN/contents/service-and-medical-equipment", "https://flyasiana.com/C/US/EN/contents/carry-on-baggage", "https://flyasiana.com/C/US/EN/contents/restricted-items", "https://flyasiana.com/C/US/EN/contents/checked-baggage", "https://flyasiana.com/C/US/EN/contents/contract-of-carriage", "https://flyasiana.com/C/US/EN/contents/customer-service-plan", "https://flyasiana.com/C/US/EN/contents/contact-us", "https://flyasiana.com/C/US/EN/contents/sitemap", "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728298", "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728302", "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728308", "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728309", "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728312", "https://flyasiana.com/C/US/EN/menu/id/CM201802220000728392", "https://flyasiana.com/C/US/EN/customer/apply-special/main", "https://flyasiana.com/C/KR/KO/contents/disabled-passenger", "https://flyasiana.com/C/KR/KO/menu/id/CM201802220000728298", "https://flyasiana.com/C/KR/KO/menu/id/CM201802220000728308" ] } }, { "schema_version": "1.1", "slug": "asky", "name": "ASKY", "iata_code": "KP", "icao_code": "SKK", "country": "Togo", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flyasky.com/", "sources": [ { "id": "s1", "title": "Mobilité réduite — Passager à mobilité réduite", "url": "https://www.flyasky.com/tg/fr/plan/specials/reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Marchandises autorisées — marchandises dangereuses autorisées", "url": "https://www.flyasky.com/tg/fr/plan/essentials/permitted-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Permitted goods (English version of the dangerous-goods table)", "url": "https://www.flyasky.com/tg/en/plan/essentials/permitted-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Marchandises interdites — marchandises dangereuses interdites", "url": "https://www.flyasky.com/tg/fr/plan/essentials/forbidden-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "General Conditions of Carriage", "url": "https://www.flyasky.com/tg/fr/corporate/general-condition-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "ASKY Contacts — bureaux par pays", "url": "https://www.flyasky.com/tg/fr/explore/support/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Bagages — franchises", "url": "https://www.flyasky.com/tg/fr/plan/essentials/luggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Commentaires / Feedback form", "url": "https://www.flyasky.com/tg/fr/explore/support/feedback", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Togo (Lomé) — Call Center", "number": "+228 22 23 05 05", "hours": null, "region": "TG", "src": [ "s6" ] }, { "label": "Togo (Lomé) — Ticketing & Reservations (the service the reduced-mobility page tells you to call)", "number": "+228 22 23 05 00", "hours": null, "region": "TG", "src": [ "s6", "s1" ] }, { "label": "Togo (Lomé) — Head office", "number": "+228 22 23 05 10", "hours": null, "region": "TG", "src": [ "s6" ] } ], "email": [ { "label": "Lomé ticketing / reservations office", "address": "lfwkpcto@flyasky.com", "src": [ "s6" ] }, { "label": "ASKY head office", "address": "headoffice@flyasky.com", "src": [ "s6" ] } ], "web_form": [ { "label": "Commentaires — feedback / contact form", "url": "https://www.flyasky.com/tg/fr/explore/support/feedback", "src": [ "s8" ] } ], "relay": [ { "label": "WhatsApp", "detail": "Every ASKY page header carries « Call us on (228) 70 69 15 15 » linked to https://wa.me/+22870691515 — a WhatsApp channel usable by deaf and hard-of-hearing passengers. No TTY or text-relay service is published.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "Mobilité réduite", "url": "https://www.flyasky.com/tg/fr/plan/specials/reduced-mobility", "src": [ "s1" ] }, { "label": "Marchandises autorisées (wheelchair battery table)", "url": "https://www.flyasky.com/tg/fr/plan/essentials/permitted-goods", "src": [ "s2" ] }, { "label": "Marchandises interdites", "url": "https://www.flyasky.com/tg/fr/plan/essentials/forbidden-goods", "src": [ "s4" ] }, { "label": "General Conditions of Carriage (Art. 7 special assistance, Art. 18 baggage liability)", "url": "https://www.flyasky.com/tg/fr/corporate/general-condition-of-carriage", "src": [ "s5" ] } ], "notes": "ASKY has no dedicated accessibility desk or email; the reduced-mobility page simply says to contact « notre service réservation ». The contacts page lists a city ticket office with its own phone and e-mail for each of ~26 countries served (Benin, Burkina Faso, Cameroon, Côte d'Ivoire, DRC, Gabon, Ghana, Guinea, Mali, Niger, Nigeria, Senegal, Sierra Leone, South Africa, etc.) — use the office for your departure city." }, "policy": { "notice_hours": { "value": 48, "detail": "« Les passagers à mobilité réduite ayant besoin d'une assistance particulière pour leur voyage, doivent prendre contact avec notre service réservation au plus tard 48h avant le départ du vol » (passengers with reduced mobility needing special assistance must contact our reservations service no later than 48 h before the flight departs). Conditions of Carriage Art. 7.2 repeats the 48-hour threshold.", "src": [ "s1", "s5" ] }, "how_to_request": { "value": "Contact ASKY reservations at least 48 hours before departure — Lomé Call Center +228 22 23 05 05 / Ticketing +228 22 23 05 00, WhatsApp +228 70 69 15 15, or your local ASKY city office", "detail": "The reduced-mobility page directs passengers to « notre service réservation » at least 48 h ahead. Conditions of Carriage Art. 7.2: \"It is advisable for Passengers to inform the Carrier of their disability or of any need for special assistance when making their Reservation\"; for requests made less than 48 h before departure the Carrier \"will do everything in its power to fulfil the request\". Powered-wheelchair carriage additionally needs ASKY's approval.", "src": [ "s1", "s5", "s2" ] }, "fee_charged": { "value": null, "detail": "Not published. ASKY states nothing about whether a wheelchair or mobility aid is carried free of, or in addition to, the baggage allowance. The Conditions of Carriage grant free carriage in addition to the free baggage allowance only to guide dogs (Art. 10.4.1(g)).", "src": [ "s5", "s7" ] }, "devices_per_passenger": { "value": null, "detail": "Not published; ASKY states no number of mobility devices carried.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. ASKY's dangerous-goods table covers only battery-powered wheelchairs; nothing on the site addresses carriage of a non-powered manual chair, its cost, or where it is handed back.", "src": [ "s2", "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published; no in-cabin stowage of a folding manual chair is described.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published; ASKY says nothing about returning a wheelchair at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The 23 kg (Economy) / 32 kg (Business) figures on the baggage page are the ordinary checked-baggage allowance.", "src": [ "s7" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Not accepted. The forbidden-goods list bans « Batteries et appareils renversables, équipements avec batteries renversables » / \"Spillable batteries and devices, equipment with spillable batteries\" from checked and cabin baggage alike, and the dangerous-goods table covers only non-spillable, dry-battery and lithium wheelchairs — there is no spillable-battery line.", "src": [ "s4", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"Wheelchairs or other battery-powered mobility devices with non-spillable batteries, provided that the battery is disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery is securely attached to the wheelchair or mobility device. Permitted: As checked baggage · Approval of ASKY.\" Chairs with dry batteries are permitted as checked baggage with no approval requirement.", "src": [ "s2", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Battery-powered wheelchairs or other mobility devices with lithium batteries. Permitted: As checked baggage · Approval of ASKY · The Captain must be informed of the location.\" For a collapsible lithium-ion mobility aid the battery must be removed and both the aid and the battery travel in carry-on baggage, again with ASKY's approval and the captain notified.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a wheelchair battery. The 100 Wh and 160 Wh figures in ASKY's table apply to portable electronic equipment and consumer spare batteries, not to mobility aids. ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "No watt-hour cap published for a wheelchair battery removed into the cabin, even though ASKY requires removal for collapsible lithium-ion aids. ICAO/IATA default applies — see global rules.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour cap published for a spare wheelchair battery. ASKY's 100–160 Wh spare rule is written for consumer electronic devices only.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. ASKY allows \"a maximum of two spare batteries\" only in its consumer-electronics entries (non-spillable batteries of 12 V/100 Wh or less, and 100–160 Wh lithium-ion spares for consumer electronic devices); that general portable-electronics limit has deliberately not been applied to wheelchairs here.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only for collapsible lithium-ion mobility aids: \"Lithium-ion battery must be removed from the mobility aids\", after which the aid and its battery travel in carry-on baggage with ASKY's approval. Non-collapsible lithium, non-spillable and dry-battery chairs travel as checked baggage with the battery attached.", "src": [ "s2", "s3" ] }, "terminals": { "value": true, "detail": "For non-spillable batteries: \"the battery is disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery is securely attached to the wheelchair or mobility device\".", "src": [ "s2", "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is named. What ASKY does require is its own prior approval, and for lithium-battery chairs that the captain be informed of the battery's location.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted as checked baggage but ASKY's prior approval is required for every battery type except dry cells. The dangerous-goods table lists: non-spillable-battery wheelchairs — \"As checked baggage, Approval of ASKY\"; dry-battery wheelchairs — \"As checked baggage\" (no approval); lithium-battery wheelchairs — \"As checked baggage, Approval of ASKY, The Captain must be informed of the location\"; collapsible lithium-ion mobility aids — battery removed, aid and battery \"In carry-on baggage, Approval of ASKY, The Captain must be informed of the location\".", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No powered-wheelchair dimensions published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Every powered-chair category except dry-cell requires ASKY's explicit approval, and lithium-battery chairs additionally require the captain to be told where the battery is. Get the approval confirmed in writing well before the 48-hour deadline." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. ASKY says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. ASKY describes no boarding, lifting or seat-transfer assistance beyond the general statement that reduced-mobility passengers should contact reservations 48 h ahead.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published; no movable-armrest or bulkhead seating rule is stated.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit — 1,131 SDR per passenger for checked baggage unless a higher value is declared and a surcharge paid", "detail": "General Conditions of Carriage Art. 18.2.3(c): \"the Carrier's liability in the event of Damage shall be limited to 1,131 SDR per Passenger. If a higher value was declared, pursuant to Article 10.2.3, the Carrier's liability shall be limited to the value declared.\" No mobility-aid exception is published, so a damaged power chair appears to be capped at that figure. Damage must be reported in writing within 7 days (21 days for delay).", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "ASKY's site is bilingual (FR/EN) and its « Mobilité réduite » page is a single sentence: contact reservations at least 48 h before departure. Everything substantive about wheelchairs sits in the dangerous-goods tables under Marchandises autorisées / interdites. Key findings: (1) a wheelchair with a SPILLABLE (wet) battery is refused — spillable batteries and equipment containing them are on the forbidden list and there is no permitted entry for them; (2) every other powered chair (non-spillable, lithium) needs ASKY's prior approval, and lithium-battery chairs also require the captain to be told where the battery is; only dry-battery chairs need no approval; (3) a COLLAPSIBLE lithium-ion mobility aid must have its battery removed and then travels — aid and battery — in carry-on baggage; (4) no watt-hour cap, weight limit or dimension limit for wheelchair batteries is published anywhere, and the 100 Wh / 160 Wh / two-spare figures on the same page are explicitly for consumer electronics and have not been imported. Nothing at all is published about manual wheelchairs, free carriage, gate delivery, on-board aisle chairs, accessible lavatories or transfer assistance. Baggage liability is capped at 1,131 SDR per passenger with no mobility-aid exception — a serious exposure for an expensive chair unless a Special Declaration of Interest is made and the surcharge paid.", "searched_urls": [ "https://www.flyasky.com/", "https://www.flyasky.com/tg/fr/plan/specials/reduced-mobility", "https://www.flyasky.com/tg/en/plan/specials/reduced-mobility", "https://www.flyasky.com/tg/fr/plan/essentials/permitted-goods", "https://www.flyasky.com/tg/en/plan/essentials/permitted-goods", "https://www.flyasky.com/tg/fr/plan/essentials/forbidden-goods", "https://www.flyasky.com/tg/en/plan/essentials/forbidden-goods", "https://www.flyasky.com/tg/fr/plan/essentials/luggage", "https://www.flyasky.com/tg/fr/plan/services/on-ground", "https://www.flyasky.com/tg/fr/plan/services/on-board", "https://www.flyasky.com/tg/fr/corporate/general-condition-of-carriage", "https://www.flyasky.com/tg/fr/explore/support/contact", "https://www.flyasky.com/tg/fr/explore/support/faq", "https://www.flyasky.com/tg/fr/sitemap", "https://www.flyasky.com/sitemap.xml" ] } }, { "schema_version": "1.1", "slug": "asl-airlines-belgium", "name": "ASL Airlines Belgium", "iata_code": "3V", "icao_code": "TAY", "country": "Belgium", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.aslairlines.be/", "sources": [ { "id": "s1", "title": "ASL Airlines Belgium — Fleet & ULD (all-freighter fleet)", "url": "https://www.aslairlines.be/fleet-uld/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "ASL Airlines Belgium — Chartered services (freighter charters)", "url": "https://www.aslairlines.be/chartered/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "ASL Airlines Belgium — home page", "url": "https://www.aslairlines.be/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": null }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable — ASL Airlines Belgium operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Checked specifically because sister companies in the ASL group fly passengers. ASL Airlines Belgium's own site is cargo end-to-end: the Fleet & ULD page lists only Boeing 737-400SF, 737-800BCF, 747-400F and 747-400ERF freighters, and the Chartered page says \"ASL Airlines Belgium operates charters worldwide utilizing the in-house fleet of B747-400ERF and B747-400F freighters. Additionally ASLB uses B737-400SF and 737-800BCF...\" — i.e. cargo charters only. The site's front page is a cargo tracking/air-waybill tool. Passenger flying inside the group is done by ASL Airlines France (and other group carriers) on their own AOCs; per the project's rules, a sister company's policy is NOT imported into this record.", "searched_urls": [ "https://www.aslairlines.be/", "https://www.aslairlines.be/chartered/", "https://www.aslairlines.be/acmi/", "https://www.aslairlines.be/fleet-uld/", "https://www.aslaviationholdings.com/", "https://www.aslaviationholdings.com/companies/asl-airlines-belgium/" ] } }, { "schema_version": "1.1", "slug": "asl-airlines-france", "name": "ASL Airlines France", "iata_code": "5O", "icao_code": "FPO", "country": "France", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.aslairlines.fr", "sources": [ { "id": "s1", "title": "Personnes handicapées ou à mobilité réduite", "url": "https://www.aslairlines.fr/travel-information/preparez-votre-voyage/personnes-handicapees-ou-a-mobilite-reduite/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "People with disabilities or reduced mobility (English page)", "url": "https://www.aslairlines.fr/en/travel-information/prepare-your-trip/people-with-disabilities-or-reduced-mobility/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Aide et conseils pour l'organisation du voyage d'un passager en situation de handicap ou ayant des besoins spécifiques — Édition 2024 (PDF)", "url": "https://www.aslairlines.fr/wp-content/uploads/2025/06/Guide-medical-ASLF_JUN24-vf.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions de transport des marchandises dangereuses dans les bagages — MAT-DE-48-08, dated 06/03/2024 (PDF)", "url": "https://www.aslairlines.fr/wp-content/uploads/2025/06/MAT-DE-48-08-MARCHANDISES-DANGEREUSES-DANS-LES-BAGAGES-Version-francaise-1.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Conditions Générales de Transport — footer marked \"2022\" (PDF)", "url": "https://www.aslairlines.fr/wp-content/uploads/2025/01/230303-CONDITIONS-GENERALES-DE-TRANSPORT.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Bagages", "url": "https://www.aslairlines.fr/travel-information/preparez-votre-voyage/bagages/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Service de vente ASL Airlines France (call centre)", "url": "https://www.aslairlines.fr/service-de-vente-asl-airlines-france/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Contactez-nous", "url": "https://www.aslairlines.fr/contactez-nous/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "France — call centre; the accessibility guide names this number for \"assistance renforcée\" (enhanced assistance) requests. Printed as 0 825 825 849, 0,20 € per minute — a French special-rate number that may not be dialable from abroad", "number": "0 825 825 849", "hours": "Monday–Saturday 09:00–18:00 (the 2024 accessibility guide prints 08:00–18:00)", "region": "FR", "src": [ "s3", "s7" ] }, { "label": "Algeria — Soleil Voyages, ASL's call centre for Algeria (printed +213 (0) 21 677859/60/66, price of a local call)", "number": "+213 21 677859", "hours": "Sunday–Thursday 09:00–18:00, Saturday 09:00–17:00", "region": "DZ", "src": [ "s7" ] } ], "email": [ { "label": "Special assistance — the \"Demande d'assistance\" link on Contactez-nous points here; also the address for enhanced-assistance requests, medical clearance (IATA Res. 700 Annexe A/B) and electric-wheelchair approval", "address": "supportclient@aslairlines.com", "src": [ "s1", "s3", "s4", "s8" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Personnes handicapées ou à mobilité réduite", "url": "https://www.aslairlines.fr/travel-information/preparez-votre-voyage/personnes-handicapees-ou-a-mobilite-reduite/", "src": [ "s1" ] }, { "label": "Accessibility guide, 2024 edition (PDF)", "url": "https://www.aslairlines.fr/wp-content/uploads/2025/06/Guide-medical-ASLF_JUN24-vf.pdf", "src": [ "s3" ] }, { "label": "Dangerous goods in baggage — conditions for electric wheelchairs (PDF)", "url": "https://www.aslairlines.fr/wp-content/uploads/2025/06/MAT-DE-48-08-MARCHANDISES-DANGEREUSES-DANS-LES-BAGAGES-Version-francaise-1.pdf", "src": [ "s4" ] } ], "notes": "ASL publishes no dedicated disability phone line and no TTY/relay channel; supportclient@aslairlines.com is the single accessibility channel. If the ticket was bought from a tour operator or an agency, ASL directs you to the seller, not to itself." }, "policy": { "notice_hours": { "value": 96, "detail": "Strictest published lead time, and it is counted in WORKING days: for an electric wheelchair \"Nous vous recommandons de signaler votre demande de transport au plus tard 3 jours ouvrables avant votre vol\", and with spillable (\"humides\") batteries \"vous devez contacter la compagnie au moins 4 jours ouvrables avant votre vol\" — 96 h is the bare minimum for 4 working days and is longer across a weekend. Assistance itself: tell ASL \"au plus tard 48 heures avant le départ\" (the Conditions Générales say \"48h ouvrables\").", "src": [ "s1", "s3", "s4", "s5" ] }, "how_to_request": { "value": "Tick the assistance option when booking on aslairlines.fr (or ask your agency) for simple assistance; for enhanced assistance and for any electric wheelchair, email supportclient@aslairlines.com or call 0 825 825 849 before booking", "detail": "\"Pour une assistance simple, au moment de votre réservation sur notre site internet, cliquez sur l'option de demande d'assistance, ou formulez la demande auprès de votre agence de voyages. Pour une assistance renforcée, transmettez-nous votre demande avant toute réservation de vol par e-mail à supportclient@aslairlines.com ou par téléphone au 0 825 825 849.\" Electric-wheelchair approval also runs through supportclient@aslairlines.com.", "src": [ "s3", "s4" ] }, "fee_charged": { "value": false, "detail": "\"ASL Airlines transportera gratuitement en soute en plus de la franchise bagages du billet, deux équipements de mobilité d'un poids maximal de 32 kilos par équipement (fauteuil roulant, déambulateur) ainsi qu'un équipement médical sous réserve d'un espace suffisant à bord de l'aéronef.\" The Bagages page repeats it: \"Les poussettes (une par bébé) et les chaises roulantes sont transportées gratuitement.\"", "src": [ "s3", "s6" ] }, "devices_per_passenger": { "value": 2, "detail": "Two mobility devices (\"fauteuil roulant, déambulateur\") plus one piece of medical equipment, carried free in the hold on top of the ticket's baggage allowance, subject to there being enough space on board.", "src": [ "s3" ] }, "manual": { "allowed": { "value": true, "detail": "\"Dans la mesure du possible, si vous le souhaitez, nous nous efforcerons de vous permettre de conserver votre fauteuil roulant manuel jusqu'à la porte d'embarquement.\" The chair is tagged to destination at check-in but only loaded at boarding time.", "src": [ "s3" ] }, "cabin_stowage": { "value": false, "detail": "ASL describes only one route for a manual chair — tagged at check-in, kept to the gate where possible, then loaded into the hold. The only mobility equipment it allows in the cabin is walking aids: \"Si vous voyagez avec une canne ou des béquilles, ces équipements peuvent être transportés en cabine. Ils devront être rangés dans les compartiments à bagage ou remis au personnel de bord.\" No in-cabin stowage of a folding wheelchair is offered.", "src": [ "s3" ] }, "gate_delivery": { "value": "conditional", "detail": "\"A votre arrivée, dans certains aéroports, votre fauteuil pourra vous être remis à la porte de l'avion. Si cela n'est pas possible, votre fauteuil vous sera remis en salle de livraison bagage, à côté du tapis correspondant à votre vol.\" So gate return is airport-dependent, not guaranteed.", "src": [ "s3" ] }, "max_weight_kg": { "value": 32, "detail": "\"Deux équipements de mobilité d'un poids maximal de 32 kilos par équipement\" are carried free in the hold. 32 kg per device is the only weight figure ASL publishes for mobility aids; it does not say what happens to a heavier chair.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published. ASL instead asks the passenger to declare the chair's full folded dimensions (longueur x largeur x hauteur), weight, model and seat-shell dimensions at booking.", "src": [], "basis": null }, "notes": "Airport wheelchairs used at ASL's destinations \"ne conviennent pas pour un usage manuel autonome\" and must be pushed by ground staff; some airports offer chairs a companion can push.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — ASL offers no in-cabin wheelchair stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "CONTRADICTION between two current ASL documents. The dangerous-goods instruction (MAT-DE-48-08, 06/03/2024) accepts spillable (\"versables\"/\"humides\") wheelchair batteries in the hold with ASL's prior approval, contact at least 4 working days ahead, non-spill vent caps, protected terminals and the battery either securely fastened or removed into a leak-proof container. The 2024 accessibility guide says the opposite: of chairs with a liquid-electrolyte accumulator, \"A ce jour, ASL n'autorise pas le transport en soute de ce type d'équipement.\" Confirm with ASL before booking.", "src": [ "s3", "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted in the hold but ASL's own approval is required (the dangerous-goods table marks \"Approbation d'ASL AIRLINES FRANCE requise: OUI\" for every powered mobility aid). Covers \"accumulateurs à électrolyte liquide inversables, accumulateurs au nickel-hydrure métallique ou accumulateurs secs\". Terminals must be protected against short circuit, the battery securely fastened with circuits isolated per the manufacturer, and the motor put in the disengaged (\"débrayée\") position.", "src": [ "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with ASL's prior approval. Lithium-ion chairs have their own set of conditions in MAT-DE-48-08; where the chair's design does not adequately protect the battery, the battery is not allowed in the hold and must travel in the cabin.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"L'énergie de l'accumulateur ne doit pas excéder 300 Wh ou 160 Wh en cas de 2 accumulateurs.\" The battery may stay in the chair if the chair's design adequately protects it, it is securely fastened and the circuits are isolated per the manufacturer's instructions.", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Chaque accumulateur retiré de l'aide de locomotion ne doit pas excéder 300 Wh.\" Removed batteries travel in the cabin, protected against damage (e.g. each in a protective pouch).", "src": [ "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Un passager peut transporter un maximum d'une batterie de rechange au lithium ionique n'excédant pas 300 Wh ou deux batteries de rechange n'excédant pas 160 Wh chacune.\" Spares must be carried in the cabin.", "src": [ "s4" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: one spare of at most 300 Wh, or two spares of at most 160 Wh each. Both figures are ASL's own, in the electric-wheelchair section of MAT-DE-48-08.", "src": [ "s4" ] }, "removal_required": { "value": "conditional", "detail": "Not automatically. The battery may stay in the chair when it is \"adéquatement protégé contre les dommages par la conception de l'aide de locomotion et solidement fixé\" with circuits isolated per the manufacturer; otherwise it must be removed per the manufacturer's instructions and carried in the cabin. Where the chair's design does not adequately protect the battery, cabin carriage of the battery is the only option. The accessibility guide additionally asks you to disconnect the batteries and fix them to the chair before handover.", "src": [ "s3", "s4" ] }, "terminals": { "value": true, "detail": "\"Les bornes de l'accumulateur doivent être protégées pour prévenir les courts-circuits, par exemple en les stockant dans un conteneur adapté\", the chair, battery, circuits and controls must be protected from damage, and for dry/NiMH/non-spillable chairs the motor must be set to \"débrayée\". The accessibility guide: disconnect the accumulators, insulate the terminals, fix the accumulators to the chair — \"dans le cas de batterie à gel, il n'est pas nécessaire de débrancher l'accumulateur si les bornes sont isolées\".", "src": [ "s3", "s4" ] }, "documentation": { "value": true, "detail": "\"Vous devez fournir le poids, les dimensions (fauteuil replié), le type d'énergie : batterie au lithium, à électrolyte… et les valeurs de la ou des batteries : Wh, voltage (V), ampérage (A).\" No MSDS or manufacturer certificate is demanded, but without this declaration and ASL's approval the chair is refused.", "src": [ "s3", "s4" ] } }, "allowed": { "value": "conditional", "detail": "Prior approval is mandatory: \"Le transport de fauteuil roulant électrique est soumis à approbation préalable par ASL AIRLINES FRANCE\", requested via supportclient@aslairlines.com at latest 3 working days before the flight (4 for wet batteries). \"Les fauteuils roulants électriques doivent toujours être enregistrés comme bagage en soute.\" Without ASL's approval, check-in is delayed and the item is refused.", "src": [ "s3", "s4" ] }, "max_weight_kg": { "value": 32, "detail": "The only weight figure ASL publishes for mobility aids: two devices \"d'un poids maximal de 32 kilos par équipement\" are carried free in the hold. ASL does not say whether a heavier powered chair can be accepted at all.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published; ASL asks the passenger to supply the folded dimensions instead, so its acceptance decision is made case by case at the approval stage.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "Explicitly no, for powered chairs: \"A l'arrivée, votre fauteuil vous sera restitué lors de la livraison des bagages\" (MAT-DE-48-08). Only manual chairs may be returned at the aircraft door, and only at some airports.", "src": [ "s4" ] }, "notes": "Self-balancing and personal-transport devices with lithium batteries (unicycles, segways, hoverboards, solowheels, scooters, skateboards) \"ne sont pas des aides à la mobilité\" and are banned from ASL aircraft in hold and cabin, with or without their battery. Electric bicycles with lithium batteries and motorised luggage are likewise banned." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Tous les appareils d'ASL Airlines disposent de toilettes adaptées aux passagers handicapés et/ou à mobilité réduite, ainsi que de chaises d'assistance pour y être accompagné.\" Read this with ASL's warning that cabin crew \"n'est pas habilité à vous soulever de votre siège, à vous conduire aux toilettes ni à vous assister pour les utiliser\".", "src": [ "s3" ] }, "accessible_lavatory": { "value": true, "detail": "\"Tous les appareils d'ASL Airlines disposent de toilettes adaptées aux passagers handicapés et/ou à mobilité réduite.\"", "src": [ "s3" ] }, "transfer_assistance": { "value": "conditional", "detail": "Airport assistance (the airport operator's responsibility under EC 1107/2006) covers moving you, check-in, getting to the aircraft, boarding and \"vous installer à bord\". On board, ASL is explicit that it does not: \"pour des raisons de responsabilité, le personnel de cabine n'est pas habilité à vous soulever de votre siège, à vous conduire aux toilettes ni à vous assister pour les utiliser\"; help with meals, drinks, the lavatory and medication is excluded. ASL recommends travelling with a companion, who pays a normal fare.", "src": [ "s3" ] }, "seating": { "value": "Ground staff or crew assign the most suitable seat; exit-row and certain seats are barred, and two seats cannot be used to keep a leg horizontal", "detail": "\"Les exigences en matière de sécurité aérienne, et notamment d'accès aux issues de secours font que des restrictions d'accès s'appliquent à certains sièges... le personnel au sol ou l'équipage vous assignera le meilleur emplacement possible.\" And: \"Les appareils exploités par ASL Airlines ne permettent pas d'utiliser 2 sièges afin avoir une jambe en position horizontale.\" ASL publishes nothing about movable armrests.", "src": [ "s3" ] } }, "damage_liability": { "value": "1,131 SDR per passenger for checked baggage, per ASL's Conditions Générales de Transport (2022 edition); no mobility-aid-specific rule", "detail": "\"Pour les Dommages aux Bagages enregistrés, la responsabilité du Transporteur est limitée à 1.131 DTS par Passager\", raised to a declared value if one was declared and paid for. A Property Irregularity Report must be filed on arrival in the baggage hall, otherwise the damage \"pourra être considéré comme n'étant pas survenu durant le Transport\". NOTE: 1,131 SDR is the pre-2019 Montreal Convention figure — the published limit has since been revised upward twice, so ASL's document is out of date.", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "CONTRADICTION a human must resolve: MAT-DE-48-08 (06/03/2024) accepts spillable/wet-battery wheelchairs with 4 working days' notice and ASL approval, while the 2024 accessibility guide says ASL currently does not allow such chairs in the hold. CAPACITY LIMIT: \"le nombre de passagers nécessitant une assistance spécifique pouvant être transportés à bord de nos avions est limité\" — if assistance cannot be booked on a given flight ASL asks you to change dates. A companion is MANDATORY for a passenger who cannot physically take part in their own evacuation (ASL names most tetraplegic passengers), for a person both blind and deaf, and for severe intellectual disability; the companion pays a full fare and ASL provides no escort service. No stretcher or incubator transport and no therapeutic oxygen. Check-in 3 h before departure (3 h 30 from Algeria). The 160 Wh figure in the accessibility guide is for portable-oxygen-concentrator spare batteries (96 h notice) and does NOT apply to wheelchairs. ASL's Conditions Générales de Transport are the 2022 edition and quote the superseded 1,131 SDR baggage limit.", "searched_urls": [ "https://www.aslairlines.fr/", "https://www.aslairlines.fr/travel-information/preparez-votre-voyage/personnes-handicapees-ou-a-mobilite-reduite/", "https://www.aslairlines.fr/en/travel-information/prepare-your-trip/people-with-disabilities-or-reduced-mobility/", "https://www.aslairlines.fr/travel-information/preparez-votre-voyage/votre-enregistrement-et-embarquement/", "https://www.aslairlines.fr/travel-information/preparez-votre-voyage/bagages/", "https://www.aslairlines.fr/contactez-nous/", "https://www.aslairlines.fr/service-de-vente-asl-airlines-france/", "https://www.aslairlines.fr/wp-content/uploads/2025/06/Guide-medical-ASLF_JUN24-vf.pdf", "https://www.aslairlines.fr/wp-content/uploads/2025/06/MAT-DE-48-08-MARCHANDISES-DANGEREUSES-DANS-LES-BAGAGES-Version-francaise-1.pdf", "https://www.aslairlines.fr/wp-content/uploads/2025/01/230303-CONDITIONS-GENERALES-DE-TRANSPORT.pdf", "https://www.aslairlines.fr/wp-content/uploads/2026/07/CGV_FR_SITE.FR_W2627_23JUL26-1.pdf", "https://www.aslairlines.fr/travel-information/apres-le-vol/litiges-bagages/", "https://www.aslairlines.fr/vol-affretes/assistance-au-sol/" ] } }, { "schema_version": "1.1", "slug": "asl-airlines-ireland", "name": "ASL Airlines Ireland", "iata_code": "5H", "icao_code": "ABR", "country": "Ireland", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.aslairlines.ie/", "sources": [ { "id": "s1", "title": "ASL Airlines Ireland — home page (services: ACMI, CMI, Cargo Charters, AOC Management; all-freighter fleet)", "url": "https://www.aslairlines.ie/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "ASL Aviation Holdings — ASL Airlines Ireland company profile", "url": "https://www.aslaviationholdings.com/companies/asl-airlines-ireland/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": null }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable — ASL Airlines Ireland operates an all-freighter fleet and publishes no passenger or mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Checked specifically because sister companies in the ASL group fly passengers. ASL Airlines Ireland's own site offers four services — ACMI, CMI, Cargo Charters and AOC Management Services — under the banner \"Innovative, Safe and Reliable Cargo Transport\", and every aircraft on its fleet list (ATR 72-500F, ATR 72-600F, B737-800F, B737-400F, A330-300F, A300-600F) is typed \"Freighter\". The parent group's profile page likewise says \"ASL Airlines Ireland operates a fleet of widebody and narrowbody freighter aircraft... for the world's leading express parcel integrators such as FedEx, DHL and UPS\". CAVEAT FOR A HUMAN: that same parent-group page also contains the boilerplate line \"one of Europe's leading freight and passenger operators\" — nothing else on either site backs a passenger operation on the Irish AOC, and no passenger product, booking channel or passenger aircraft is listed, so this record is classified cargo. Passenger flying in the group is done by ASL Airlines France and other group carriers on their own AOCs; their policies are not imported here.", "searched_urls": [ "https://www.aslairlines.ie/", "https://www.aslairlines.ie/our-services/", "https://www.aslairlines.ie/about-asl-airlines-ireland/", "https://www.aslaviationholdings.com/", "https://www.aslaviationholdings.com/companies/asl-airlines-ireland/" ] } }, { "schema_version": "1.1", "slug": "atlantic-airways", "name": "Atlantic Airways", "iata_code": "RC", "icao_code": "FLI", "country": "Faroe Islands", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.atlanticairways.com", "sources": [ { "id": "s1", "title": "Booking — \"Reduced mobility\" section", "url": "https://www.atlanticairways.com/en/travel-info/booking/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Luggage — \"Wheelchairs\", \"Checked bags\" and \"Lithium Batteries\" sections", "url": "https://www.atlanticairways.com/en/travel-info/luggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Lost or damaged luggage — Your rights", "url": "https://www.atlanticairways.com/en/travel-info/delayeddamaged-luggage/your-rights/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact — Customer Service numbers, opening hours and e-mail addresses", "url": "https://www.atlanticairways.com/en/about-us/contact/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Customer Service, Vagar — the number Atlantic Airways requires you to call to book an electric wheelchair or DPNA meet-and-assist", "number": "+298 34 10 00", "hours": "Monday–Friday 07:00–21:00, Saturday–Sunday 07:00–17:00; before 08:00 and after 16:00 on weekdays, and at weekends/holidays, only urgent matters are handled", "region": "FO", "src": [ "s1", "s4" ] } ], "email": [ { "label": "Booking, ticket changes and travel questions — Atlantic Airways' general support address on its own Faroese domain atlantic.fo; no dedicated accessibility mailbox is published", "address": "booking@atlantic.fo", "src": [ "s4" ] }, { "label": "Comments, ideas and complaints — Atlantic Airways' own atlantic.fo mail domain", "address": "cr@atlantic.fo", "src": [ "s4" ] }, { "label": "Baggage Service — damage and delay claims, including for a damaged mobility aid (Atlantic Airways' own atlantic.fo mail domain)", "address": "bagservice@atlantic.fo", "src": [ "s2", "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Reduced mobility (Booking page)", "url": "https://www.atlanticairways.com/en/travel-info/booking/#skerdur6", "src": [ "s1" ] }, { "label": "Luggage — Wheelchairs", "url": "https://www.atlanticairways.com/en/travel-info/luggage/#bag8", "src": [ "s2" ] }, { "label": "Damaged luggage — your rights and the compensation cap", "url": "https://www.atlanticairways.com/en/travel-info/delayeddamaged-luggage/your-rights/", "src": [ "s3" ] } ], "notes": "There is one phone number for everything; Atlantic publishes no separate disability desk, no TTY/relay and no online assistance form. Electric-wheelchair bookings cannot be made online at all — the ticket itself has to be bought over the phone." }, "policy": { "notice_hours": { "value": 48, "detail": "\"To ensure that you get the assistance you need on the flight, the flight ticket and the assistance must be booked at the same time and no later than 48 hours prior to departure. If you book your flight within 48 hours prior to departure, we will do our best to help you.\" Atlantic repeats the 48 h figure for EC 1107/2006 notification, for registering a wheelchair as luggage and for DPNA meet-and-assist. No longer lead time is published for powered chairs.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Book the assistance at the same time as the ticket, at latest 48 h before departure; for an electric wheelchair (and for DPNA assistance) the ticket and assistance must be booked by phone on +298 34 10 00", "detail": "\"The flight ticket and the assistance must be booked at the same time and no later than 48 hours prior to departure.\" And: \"Due to limited capacity, passengers who wish to travel with electric wheelchairs must purchase their ticket and assistance by calling +298 34 10 00.\"", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Atlantic Airways always transports wheelchairs without charge.\" One caveat from the reduced-mobility section: \"Electric wheelchairs with acidic or wet batteries must be sent as cargo\", and Atlantic does not say that cargo shipment is free.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Atlantic does not say how many mobility devices a passenger may bring free of charge.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Atlantic Airways always transports wheelchairs without charge. To ensure that you get the help that you need, we urge you to register the wheelchair when you book your flight ticket no later than 48 hours prior to departure.\"", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Atlantic says nothing about stowing a folding manual wheelchair in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Atlantic does not say whether a personal wheelchair is handed back at the aircraft door or at baggage reclaim.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Ambiguous, so recorded as not published. Atlantic states \"We do not accept luggage that weighs more than 32 kg/piece. The weight limit does not apply to electronic wheelchairs and other specific luggage that cannot be taken apart.\" The exemption names electric wheelchairs and items that cannot be dismantled; whether a folding manual chair is exempt is not stated.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum wheelchair size and no hold-door figures. The only hold dimensions Atlantic publishes are maximum animal-crate sizes.", "src": [], "basis": null }, "notes": "Atlantic uses the IATA assistance codes and defines them: WCHR (can manage stairs and reach the seat unaided, wheelchair to/from the aircraft), WCHS (cannot manage stairs, must be carried up/down them, can reach the seat), WCHC (completely immobile, must be carried to/from the seat — \"It is required to book an assistant in the same WCHC reservation\").", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Not carried as accompanied baggage: \"Electric wheelchairs with acidic or wet batteries must be sent as cargo.\" Atlantic publishes no conditions, lead time or price for that cargo shipment.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published. Atlantic distinguishes only \"acidic or wet\" batteries (cargo-only) and says nothing about gel, AGM, sealed lead-acid or dry-cell batteries.", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published specifically for wheelchairs. Atlantic states only: \"Atlantic Airways follows the IATA guidelines on transportation of lithium batteries\", with a link to iata.org.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; Atlantic gives no watt-hour figure of its own and defers to the IATA guidance — the ICAO/IATA default applies, see the global rules.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Atlantic gives no watt-hour figure of its own and defers to the IATA guidance — the ICAO/IATA default applies, see the global rules.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; Atlantic gives no watt-hour figure of its own and defers to the IATA guidance — the ICAO/IATA default applies, see the global rules.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "No number published. Atlantic lists \"Spare batteries of any type\" and \"Lithium batteries (removed from devices)\" among the items that must be carried in hand luggage rather than checked, but sets no maximum count.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published — Atlantic does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation, disconnection or immobilisation instruction of Atlantic's own.", "src": [] }, "documentation": { "value": null, "detail": "Not published — no battery spec sheet, MSDS, label or form is demanded, though an electric-wheelchair booking must be made by phone.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted, but only through the call centre and subject to space: \"Due to limited capacity, passengers who wish to travel with electric wheelchairs must purchase their ticket and assistance by calling +298 34 10 00.\" Powered chairs cannot be booked online.", "src": [ "s1" ] }, "max_weight_kg": { "value": "no_limit", "detail": "Exemption, not a stated ceiling: \"We do not accept luggage that weighs more than 32 kg/piece. The weight limit does not apply to electronic wheelchairs and other specific luggage that cannot be taken apart.\" No replacement weight ceiling is published for a powered chair, though carriage is still subject to the \"limited capacity\" the reduced-mobility section warns about. (The exemption names electronic wheelchairs only — see manual.max_weight_kg.)", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Atlantic gives no maximum powered-chair dimensions and no hold-door aperture for the A319/A320 fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Atlantic does not say where a powered chair is returned on arrival.", "src": [] }, "notes": "Personal Movement Devices with lithium batteries (hoverboards, solo wheels, segways and similar) are banned outright and \"must be transported as freight\" — a rule about leisure devices, not about wheelchairs." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Atlantic does not say whether an on-board aisle chair is carried on its A319/A320 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published, and Atlantic states its airport staff \"will not be able to assist you when you need to go to the bathroom\".", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "Atlantic contradicts itself on the same page. Its WCHC definition says the passenger \"must be carried up/down stairs and to/from the seat\" — but it also requires an assistant to be booked in the same WCHC reservation, and warns: \"Our airport personnel will not be able to lift you out of your seat and into your wheelchair and will not be able to assist you when you need to go to the bathroom or in the administering of medication. The personnel will be able to assist you in the preparation of a meal, but will not help you eat.\" Settle this with Atlantic before booking.", "src": [ "s1" ] }, "seating": { "value": "A required carer must be at least 18 years old and seated next to the passenger; no armrest, bulkhead or exit-row policy published", "detail": "\"The carer must be at least 18 years old and be seated next to you. The carer cannot act as the carer for multiple passengers on the same flight.\" A carer is required (under the EC 1107/2006 art. 4.2 exemption) unless you can unaided fasten/unfasten the seatbelt, put on a lifejacket and oxygen mask, leave your seat and move towards the emergency exit, and follow the crew's safety briefing. Passengers who are both deaf and blind must travel with a carer.", "src": [ "s1" ] } }, "damage_liability": { "value": "Damaged checked baggage capped at DKK 700 against a receipt for replacement luggage; no mobility-aid exception published", "detail": "\"Airlines have limited liability for damaged luggage. Atlantic Airways compensates a maximum of 700 DKK for the purchase of new luggage, provided a valid receipt for the purchase. Therefore, we recommend that you first contact your travel insurance provider.\" Damage must be reported within seven days of arrival, a PIR is required and is valid two years. Atlantic publishes no separate rule for mobility aids, so on its face a damaged wheelchair falls under the same DKK 700 ceiling.", "src": [ "s3" ] }, "aircraft_hold_note": "Atlantic operates Airbus A319/A320 aircraft plus AW139 helicopters on the domestic network. It publishes no hold-door or hold-compartment figures for wheelchairs; the only hold dimensions on the site are maximum animal-crate sizes (A319/A320 150 x 90 x 90 cm, AW139 82 x 59 x 65 cm), which are NOT wheelchair limits." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Read the damage clause before checking an expensive chair: Atlantic's published compensation for damaged checked baggage is a maximum of DKK 700 (about GBP 80) against a receipt, with no carve-out for mobility aids, and it explicitly points travellers at their own insurance. Two other things a human should re-check: (1) the reduced-mobility section both says WCHC passengers are carried to and from the seat and says airport personnel cannot lift you out of your seat into your wheelchair — a WCHC booking also requires an assistant in the same reservation; (2) an electric wheelchair cannot be booked online at all and capacity is limited, so a chair may simply not fit on a given flight. Atlantic publishes no watt-hour figures of its own, deferring to IATA. Chairs with acidic or wet batteries have to travel as cargo, separately from the passenger.", "searched_urls": [ "https://www.atlanticairways.com/en", "https://www.atlanticairways.com/en/travel-info/booking/", "https://www.atlanticairways.com/en/travel-info/luggage/", "https://www.atlanticairways.com/en/travel-info/delayeddamaged-luggage/", "https://www.atlanticairways.com/en/travel-info/delayeddamaged-luggage/your-rights/", "https://www.atlanticairways.com/en/about-us/contact/", "https://www.atlanticairways.com/en/travel-info/tofrom-vagar-airport/", "https://www.atlanticairways.com/en/travel-info/terms-and-conditions/", "https://www.atlanticairways.com/en/travel-info/conditions-of-carriage/", "https://www.atlanticairways.com/en/about-us/conditions-of-carriage/", "https://www.atlanticairways.com/fo/alt-um-ferdina/bookan/", "https://www.atlanticairways.com/da/alt-om-rejsen/booking/" ] } }, { "schema_version": "1.1", "slug": "atlas-air", "name": "Atlas Air", "iata_code": "5Y", "icao_code": "GTI", "country": "United States", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.atlasair.com/", "sources": [ { "id": "s1", "title": "Atlas Air — General Conditions of Carriage, Passenger (December 2024), §4.4 Passengers with Disabilities", "url": "https://www.atlasair.com/wp-content/uploads/2024/12/Atlas-General-Conditions-of-Carriage-Dec-2024.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Atlas Air — Passenger Services overview (passenger charter fleet: 747-400 VIP, 747-400, 767-300)", "url": "https://www.atlasair.com/passenger-services/overview/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Atlas Air — Contact Us: Key Contacts", "url": "https://www.atlasair.com/contact-us/key-contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Atlas Air — Policies index (Cargo Tariff Rules, Passenger General Conditions of Carriage, Tarmac Delay Plan)", "url": "https://www.atlasair.com/policies/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Airline Passengers with Disabilities Bill of Rights (US DOT), published by Atlas Air Worldwide", "url": "https://www.atlasairworldwide.com/wp-content/uploads/2022/10/DOT-Airline-Passengers-with-Disabilities-Bill-of-Rights-07132022.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — Atlas Air general inquiries (corporate switchboard; no dedicated accessibility line is published)", "number": "+1 914 701 8000", "hours": null, "region": "US", "src": [ "s3" ] } ], "email": [ { "label": "Passenger charter sales — the only passenger-side address published", "address": "paxchartersales@atlasair.com", "src": [ "s2" ] }, { "label": "General inquiries", "address": "info@atlasair.com", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "General Conditions of Carriage — Passenger (§4.4 Passengers with Disabilities, PDF)", "url": "https://www.atlasair.com/wp-content/uploads/2024/12/Atlas-General-Conditions-of-Carriage-Dec-2024.pdf", "src": [ "s1" ] }, { "label": "Airline Passengers with Disabilities Bill of Rights (US DOT, PDF)", "url": "https://www.atlasairworldwide.com/wp-content/uploads/2022/10/DOT-Airline-Passengers-with-Disabilities-Bill-of-Rights-07132022.pdf", "src": [ "s5" ] }, { "label": "Atlas Air policies index", "url": "https://www.atlasair.com/policies/", "src": [ "s4" ] } ], "notes": "Atlas Air sells no seats to the public: passenger flights are charters bought by a Charter Operator, so assistance is requested through the charter operator, its agent or your travel department (CoC 4.4(a)), not through Atlas. Atlas states that trained Complaint Resolution Officials (CROs) are available at airports it serves during operating hours and a corporate CRO is available 24 hours a day, seven days a week (CoC 4.4(j)), but publishes no CRO phone number, email or web form. A \"Special Assistance Coordinator\" is described in CoC 4.4(d): if you identify yourself as having a disability a designated individual will contact you — again with no published direct channel." }, "policy": { "notice_hours": { "value": 48, "detail": "At least 48 hours' advance notice AND check-in one hour before the general public are required for the listed accommodations, which include \"provision of hazardous materials packaging for batteries or other assistive devices that are required to have such packaging\" (CoC 4.4(b)(ii)) and use of a self-powered ventilator/CPAP/POC. No separate notice deadline is published for a wheelchair alone.", "src": [ "s1" ] }, "how_to_request": { "value": "Tell the Charter Operator, its agent or your travel department at the time of booking", "detail": "\"If you are a Passenger with a disability and you require any special assistance, you should inform your Charter Operator or its agent or your travel department at the time of booking so we have adequate time to make appropriate arrangements\" (CoC 4.4(a)). Atlas flies charters only and has no public booking or assistance-request channel.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Assistive devices approved for cabin transport do not count towards the combined number of Checked and carry-on Baggage items a Passenger is allowed free of charge, nor do they count towards the limit on carry-on items you may bring on board\" (CoC 4.4(g)(iii)). No charge for carrying a mobility aid is published anywhere.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "No per-passenger device count is published. Atlas states only that it stores one collapsible manual wheelchair in the cabin of each aircraft, first-come first-served.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"We accept motorized and non-motorized assistive devices for transport. When necessary, we will disassemble and reassemble wheelchairs or assistive devices for Passengers when they travel.\" Non-collapsible wheelchairs/scooters are accepted as checked baggage (CoC 4.4(g)(i)-(ii)).", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"We provide storage for one Passenger's collapsible, manual wheelchair in the cabin of each aircraft on a first-come, first served basis and with priority over carry-on Baggage belonging to other Passengers who board at the same city, provided the Passenger follows the pre-boarding procedure.\" In-cabin stowage cannot be pre-reserved; carry-on wheelchairs are accepted if they collapse to fit in an overhead bin or under a seat (CoC 4.4(g)(i)).", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Atlas says non-collapsible wheelchairs and scooters \"can be checked at the main ticket counter or the departure gate\" (CoC 4.4(g)(ii)) — that is gate CHECK-IN. It does not say whether the chair is returned to you at the aircraft door on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for mobility aids. The 32 kg / 70 lb and 62-linear-inch caps in CoC 7.1(ii) govern the free BAGGAGE allowance, and CoC 4.4(g)(iii) puts assistive devices outside that allowance — do not read 32 kg as a wheelchair limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "No maximum wheelchair dimensions are published. The 62-linear-inch cap in CoC 7.1(ii) is a free-baggage-allowance limit and assistive devices sit outside that allowance.", "src": [] }, "notes": "One collapsible manual wheelchair per aircraft may be stowed in the cabin, first-come first-served with priority over other passengers' carry-on baggage, but only if you follow the pre-boarding procedure; cabin stowage cannot be pre-reserved.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No closet or stowage dimensions are published. Atlas says only that a carry-on wheelchair is accepted \"provided [it] collapse[s] to fit in an overhead bin or under a seat\", and that one collapsible manual chair is stored in the cabin per aircraft.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Atlas does not distinguish battery chemistries. Its only battery provision is that, on 48 hours' notice, it will provide \"hazardous materials packaging for batteries or other assistive devices that are required to have such packaging\" (CoC 4.4(b)(ii)).", "src": [] }, "non_spillable": { "value": null, "detail": "Not addressed. Atlas's Conditions of Carriage say nothing about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not addressed. Lithium-ion wheelchair batteries are neither accepted nor refused in writing; Atlas only offers hazardous-materials packaging for batteries that require it, on 48 hours' notice.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour limit published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "No watt-hour limit published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour limit published for spare batteries; ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Atlas gives no spare-battery count for mobility aids. (The 150%-of-flight-duration battery rule in CoC 4.4(f)(ii) applies to ventilators, CPAP machines and portable oxygen concentrators, not to wheelchairs.)", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Atlas does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "No terminal-insulation or disconnection requirement is published. Atlas states only that it will supply hazardous-materials packaging for batteries that are required to have it, if asked 48 hours ahead (CoC 4.4(b)(ii)).", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is required by the published Conditions of Carriage. (A physician's statement is required for a portable oxygen concentrator, not for a wheelchair.)", "src": [] } }, "allowed": { "value": true, "detail": "\"We accept motorized and non-motorized assistive devices for transport\" (CoC 4.4(g)(i)); non-collapsible wheelchairs and scooters travel as checked baggage and Atlas will disassemble and reassemble them when necessary. No prior-approval condition is stated for the device itself.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for powered wheelchairs; the CoC baggage weight caps expressly exclude assistive devices.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "No maximum dimensions are published for powered wheelchairs or scooters.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Atlas allows a wheelchair or scooter to be checked at the departure gate but does not say whether it is returned at the aircraft door.", "src": [] }, "notes": "Atlas accepts motorised mobility aids but publishes no battery rules at all — no chemistry restrictions, no watt-hour caps, no removal or terminal-protection requirement. The only battery-related commitment is that it will supply hazardous-materials packaging where the battery requires it, if asked at least 48 hours before departure." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"A special aisle chair is available to assist you if you are unable to walk\" (CoC 4.4(i)). No aircraft exceptions are listed; the passenger fleet is Boeing 747-400 and 767-300.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Atlas does say that \"medical oxygen, stretcher, and incubator services are not available on our aircraft\" (CoC 4.4(k)).", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"If you have special needs, upon request, pre-boarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding\", with an aisle chair available; Atlas will also \"disassemble and reassemble wheelchairs or assistive devices for Passengers when they travel\" (CoC 4.4(g)(i), 4.4(i)).", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"our aircraft are equipped with specially designed seats that feature moveable aisle armrests to help make seating easier\" (CoC 4.4(i)). Atlas also blocks a limited number of seats on each aircraft for passengers who identify a qualified disability, with adjacent seats provided in certain circumstances for a companion (CoC 4.4(e)).", "src": [ "s1" ] } }, "damage_liability": { "value": "1,519 SDR per passenger (baggage); US$3,500 per passenger for travel wholly within the USA", "detail": "CoC 11.4.1: liability for destruction, loss, damage or delay of baggage, checked or unchecked, is limited to 1,519 Special Drawing Rights per passenger under the Warsaw or Montreal Convention; for travel wholly within the United States the limit is US$3,500 per passenger. A higher limit is available if you make a special declaration of interest when the bag is handed over and pay any supplementary sum. Atlas publishes no wheelchair-specific full-value (ACAA) rule.", "src": [ "s1" ] }, "aircraft_hold_note": "Passenger charters are flown on Boeing 747-400 (including 747-400 VIP) and Boeing 767-300 aircraft. Atlas publishes no hold-door or hold-compartment dimensions for these aircraft." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "NOT cargo-only. Atlas Air is best known as a freighter operator, but it runs a substantial passenger charter business — \"Ever since launching our passenger charter service, Atlas Air has rapidly grown to become a leader in the field. We've flown more than one million passengers\" — on a fleet of 747-400 VIP/747-400 and 767-300 passenger aircraft, plus US military charters. Recorded as operator_type \"acmi_charter\" with passenger_service true. IMPORTANT FOR A TRAVELLER: Atlas performs passenger flights \"only pursuant to Charter Agreements entered into with a specific Charter Operator\" (CoC 1.3), so you cannot buy a seat from Atlas and you must route every assistance request through whoever sold you the trip; the Charter Agreement can also override these Conditions of Carriage. Atlas is a US carrier subject to the Air Carrier Access Act and 14 CFR Part 382, and publishes the DOT \"Airline Passengers with Disabilities Bill of Rights\" in its site footer. Not published anywhere: battery chemistry rules, watt-hour caps, spare-battery counts, wheelchair weight or size limits, gate return of the chair, accessible-lavatory availability, and any wheelchair-specific damage-liability rule (only the general 1,519 SDR / US$3,500 baggage limits). Atlas may require you to travel with an attendant if you have a mobility impairment so severe that you cannot physically assist in your own evacuation (CoC 4.4(c)(ii)); medical oxygen, stretcher and incubator services are not available (CoC 4.4(k)).", "searched_urls": [ "https://www.atlasair.com/", "https://www.atlasair.com/passenger-services/", "https://www.atlasair.com/passenger-services/overview/", "https://www.atlasair.com/passenger-services/customer-service/", "https://www.atlasair.com/passenger-services/passengers-emergency-contact-form/", "https://www.atlasair.com/policies/", "https://www.atlasair.com/contact-us/key-contacts/", "https://www.atlasair.com/wp-content/uploads/2024/12/Atlas-General-Conditions-of-Carriage-Dec-2024.pdf", "https://www.atlasair.com/wp-content/uploads/2019/11/Tarmac-Delay-Plan-June-2018.pdf", "https://www.atlasairworldwide.com/wp-content/uploads/2022/10/DOT-Airline-Passengers-with-Disabilities-Bill-of-Rights-07132022.pdf" ] } }, { "schema_version": "1.1", "slug": "austrian", "name": "Austrian", "iata_code": "OS", "icao_code": "AUA", "country": "Austria", "region": "Europe", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.austrian.com", "sources": [ { "id": "s1", "title": "Accessible travel", "url": "https://www.austrian.com/at/en/accessible-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Electronic devices and batteries (incl. wheelchairs and mobility aids)", "url": "https://www.austrian.com/at/en/electronic-devices-and-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Information about electric mobility aid / Electric mobility device information form (PDF)", "url": "https://www.austrian.com/content/dam/austrian/global/documents/plan/200521-OS-Elektronische-Mobilitaaetshilfe-nosend.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Passengers requiring assistance — contact form", "url": "https://www.austrian.com/at/en/contact-form-medical-request", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Austria — Service Centre (assistance bookings; also forwards to the Complaint Resolution Official in Vienna)", "number": "+43 5 1766 1000", "hours": null, "region": "AT", "src": [ "s1" ] }, { "label": "Austria — Agency for Passenger Rights (APF), EC 1107/2006 complaints (regulator, not Austrian Airlines)", "number": "+43 1 5050707 740", "hours": "10:00-12:00 Monday to Friday", "region": "AT", "src": [ "s1" ] } ], "email": [ { "label": "Special Cases Desk (mobility aids, oversize/overweight chairs, battery approval, seat-pan requests)", "address": "specialcases@austrian.com", "src": [ "s1", "s2" ] } ], "web_form": [ { "label": "Passengers requiring assistance — register assistance requirements", "url": "https://www.austrian.com/at/en/contact-form-medical-request", "src": [ "s1", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Accessible travel", "url": "https://www.austrian.com/at/en/accessible-travel", "src": [ "s1" ] }, { "label": "Electronic devices and batteries (wheelchairs / mobility aids section)", "url": "https://www.austrian.com/at/en/electronic-devices-and-batteries", "src": [ "s2" ] }, { "label": "Information about electric mobility aid (PDF form)", "url": "https://www.austrian.com/content/dam/austrian/global/documents/plan/200521-OS-Elektronische-Mobilitaaetshilfe-nosend.pdf", "src": [ "s3" ] } ], "notes": "Austrian publishes no TTY/text-relay or disability-only phone line; the Service Centre number doubles as the route to the Vienna Complaint Resolution Official. CROs are also available at all Austrian's US destinations." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please declare your assistance requirements and any mobility aids you will be taking with you no later than 48 hours before departure, including their dimensions, weight and special features.\" Battery details (manufacturer's technical datasheet or manual) must also reach Austrian no later than 48 hours before departure.", "src": [ "s1", "s2", "s4" ] }, "how_to_request": { "value": "Use the online 'Passengers requiring assistance' form or call the Service Centre on +43 5 1766 1000; battery-powered chairs also need the 'Information about electric mobility aid' PDF completed and uploaded with the form", "detail": "Austrian offers a written contact form for assistance requirements and mobility aids, or booking by phone through the Service Centre. Oversize/overweight chairs and battery questions go to specialcases@austrian.com.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "\"You can carry up to two mobility aids per passenger with restricted mobility (wheelchair, crutches or any other type of walking aid) free of charge with Austrian Airlines.\" Free wheelchair service is also provided at the airport on departure and arrival.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"You can carry up to two mobility aids per passenger with restricted mobility ... free of charge.\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Manual, folding and non-folding wheelchairs are carried; up to two mobility aids per passenger free of charge. The assistance form asks you to declare manual / folding / non-folding.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published on austrian.com. Austrian says you may use your folding wheelchair up to the departure gate where it is gate-checked with a 'Delivery at aircraft' tag, but says nothing about stowing a folding chair inside the cabin.", "src": [] }, "gate_delivery": { "value": "conditional", "detail": "\"You can use your folding wheelchair right up to the departure gate. Your wheelchair will be given a 'Delivery at aircraft' bag tag at check-in. It is loaded directly at the aircraft.\" On arrival you receive it immediately after disembarkation or at the baggage carousel — immediate delivery is NOT possible at Billund, Cagliari, Catania, Hamburg, Hanover, Nuremberg, Olbia, Palermo and Stuttgart.", "src": [ "s1" ] }, "max_weight_kg": { "value": 80, "detail": "\"Weight: max. 80 kg.\" Above this (or above 130 x 85 x 70 cm) you must send flight dates plus the length/width/height and weight to specialcases@austrian.com so loading can be checked; more restrictive limits apply on certain routes/aircraft. The Embraer fleet is capped at 80 kg and the A220-100/A220-300 at 149 kg.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 70, "width_cm": 85, "length_cm": 130, "detail": "Escalation threshold rather than an absolute refusal size. Austrian publishes \"max. 130 x 85 x 70 cm\" for a wheelchair, but exceeding it means \"we will be pleased to check the loading options\" rather than automatic refusal, and Austrian warns that \"more restrictive limits apply on certain routes or aircraft models\". Axes as printed (L x W x H per its own form).", "src": [ "s1" ], "basis": "contact_threshold" }, "notes": "Arrive at the check-in desk no later than 60 minutes before departure, even if already checked in online. Step-free boarding cannot be guaranteed at every airport Austrian serves; you may have to change wheelchairs airside.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage dimensions are published on austrian.com.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Austrian's own \"Elektronische Mobilitätshilfe\" form (austrian.com) lists the Lufthansa Group battery codes. Spillable wet-cell battery (code WCBW): \"Only accepted as checked baggage provided the device can be loaded, stowed, secured and unloaded always in an upright position.\"", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "\"Transport approval from the airline is required for wheelchairs and mobility aids\" — the manufacturer's technical datasheet must reach Austrian no later than 48 hours before departure \"for our checking and approval\". Non-spillable or dry-cell batteries (code WCBD) — gel, nickel-cadmium, nickel-metal hydride, sealed lead-acid — are then accepted: max 1 spare non-spillable wet battery or 2 spare NiMH/dry cells, in checked baggage only; non-spillable wet batteries capped at 12 V / 100 Wh each.", "src": [ "s3", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Transport approval from the airline is required for wheelchairs and mobility aids\" — send the manufacturer's technical datasheet or manual with the 'Information about electric mobility aid' form no later than 48 hours before departure \"for our checking and approval\". Austrian's mobility-aid form has a dedicated lithium-ion section; \"wheelchairs with permanently-installed/non-removable lithium batteries are subject to a limit of no more than 2 batteries with a capacity of up to 160 Wh per battery\".", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "\"Since October 1, 2025, wheelchairs or other mobility aids with a permanently installed, non-removable lithium battery are subject to a limit of a maximum of two batteries, each with a capacity of up to 160 Wh.\" Bookings confirmed before 1 October 2025, or trips started before that date, are unaffected.", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Removeable batteries and spare batteries must be carried in the passenger cabin. Max. 1 battery up to 300 Wh or 2 batteries of max. 160 Wh each.\"", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Max. 1 spare battery up to 300 Wh or 2 spare batteries of max. 160 Wh each\" — carried in the passenger cabin.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Lithium: 1 spare of up to 300 Wh, or 2 spares of max 160 Wh each. Non-spillable: 1 spare wet non-spillable battery, or 2 spare NiMH/dry-cell batteries (checked baggage only).", "src": [ "s3" ] }, "removal_required": { "value": "conditional", "detail": "Depends on battery type and design. Removable lithium batteries and spares \"must be carried in the passenger cabin\"; permanently installed lithium batteries stay in the chair (max 2 x 160 Wh). Removed and spare non-spillable/dry-cell batteries are accepted in checked baggage only.", "src": [ "s3", "s2" ] }, "terminals": { "value": true, "detail": "\"The battery power must be isolated. Protect exposed battery terminals from short circuits, e.g. by taping the terminals, to prevent the mobility device from inadvertent activation.\" Turn the device fully off (remove the key, deactivate via joystick/isolation switch), and carry removed or spare batteries in the manufacturer's original packaging or other strong, rigid packaging.", "src": [ "s3", "s2" ] }, "documentation": { "value": true, "detail": "Send the manufacturer's technical datasheet or manual at least 48 h before departure with the completed 'Information about electric mobility aid' form (type, manufacturer, model, weight, length/width/height, brake-release/freewheel location, battery type, Wh rating, number of batteries and spares). Carry the completed form for the journey; attach the safety data sheet or air-transport certificate if available, and be able to produce the manufacturer's handbook on request.", "src": [ "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "\"Transport approval from the airline is required for wheelchairs and mobility aids.\" Restrictions apply to battery power, total weight and size; send the manufacturer's technical datasheet or manual with the 'Information about electric mobility aid' form no later than 48 hours before departure. Austrian also warns \"there may be restrictions on battery-powered wheelchairs for safety reasons\".", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": 80, "detail": "\"Weight: max. 80 kg\" for a mobility aid without prior check; heavier devices must be cleared with specialcases@austrian.com. Fleet limits: Embraer fleet 80 kg, A220-100/A220-300 149 kg.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 70, "width_cm": 85, "length_cm": 130, "detail": "Escalation threshold rather than an absolute refusal size. Austrian publishes \"max. 130 x 85 x 70 cm\" for a wheelchair, but exceeding it means \"we will be pleased to check the loading options\" rather than automatic refusal, and Austrian warns that \"more restrictive limits apply on certain routes or aircraft models\". Axes as printed (L x W x H per its own form).", "src": [ "s1" ], "basis": "contact_threshold" }, "gate_delivery": { "value": "conditional", "detail": "Wheelchairs are tagged \"Delivery at aircraft\" at check-in and loaded directly at the aircraft; on arrival the chair comes back immediately after disembarkation or at the baggage carousel. Immediate delivery is not possible at Billund, Cagliari, Catania, Hamburg, Hanover, Nuremberg, Olbia, Palermo and Stuttgart, and Austrian notes there may be restrictions on battery-powered wheelchairs for safety reasons.", "src": [ "s1" ] }, "notes": "Austrian's downloadable mobility-aid form is dated 2020 and does not mention the 160 Wh cap on permanently installed lithium batteries that the website introduced on 1 October 2025 — read both. Battery-powered personal transportation devices (e-scooters, hoverboards, Segways) are banned outright; that ban is a separate section and does not cover wheelchairs and mobility aids." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"We provide an onboard wheelchair on all long-haul flights... On short-haul flights, this service is provided upon request\" with at least 48 hours' notice. \"On all flights operated by partner airlines on our behalf, we are unable to provide an onboard wheelchair.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published on austrian.com. Austrian says crew will help you reach the lavatory using the onboard wheelchair but does not state which aircraft, if any, have a wheelchair-accessible lavatory.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Cabin staff help with preparing food, using the onboard wheelchair to access the lavatory, access to the lavatory for people with restricted mobility, stowing hand luggage and aids, and communicating with visually or hearing-impaired passengers. A companion aged 18+ is required for anything more, including help with eating or using the toilet.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"Almost all seats have moveable armrests that make access to your seat easier\"; some aisle seats have folding armrests — ask when booking. Seats in the emergency exit row cannot be offered. A seat pan attached to the seat must be safety-tested in advance via the Special Cases Desk.", "src": [ "s1" ] } }, "damage_liability": { "value": "Repair or replacement of a damaged/lost mobility device at Austrian's expense (or direct payment to the passenger's preferred vendor), a loaner wheelchair while waiting, and reimbursement of transport costs caused by a delayed device", "detail": "Under its 14 CFR DOT 382 service package Austrian offers: repair/replacement with a device of comparable function and safety at its expense, or repair via your preferred vendor paid directly by Austrian; a loaner chair matching your function and safety needs (or reimbursement of your own loaner within 30 days); and reimbursement of airport transport costs if the device is delayed. Report damage via the online baggage report or airport lost-and-found.", "src": [ "s1" ] }, "aircraft_hold_note": "Cargo-door apertures published by Austrian (width x height): ATR72-600 (Braathens) 125/150 cm; A220-300 (Air Baltic) 118/83 cm; A320/321 182/120 cm; B767-300 340/170 cm; B777-200 269/170 cm; B787-9 269/170 cm; EMB 190/195 110/90 cm. Weight restrictions: Embraer fleet 80 kg; A220-100/A220-300 149 kg. Austrian adds that door size is not the only constraint and asks for flight dates plus length/width/height and weight so loading can be checked." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Austrian is a Lufthansa Group airline and its accessible-travel page follows the group template, but Austrian nowhere states that 'the Lufthansa Group policy applies' — every figure here is taken from austrian.com or an austrian.com-hosted PDF, and several differ from SWISS's equivalents. Austrian's lithium wording is its own: max 1 removable battery up to 300 Wh OR 2 of max 160 Wh, plus the same again as spares; permanently installed batteries are capped at 2 x 160 Wh since 1 Oct 2025. Austrian is one of the few carriers publishing an explicit maximum chair size (130 x 85 x 70 cm, 80 kg) — the axis labels are not printed, so the length/width/height mapping follows Austrian's own form. Two aircraft in the cargo-door table (ATR72-600 Braathens, A220-300 Air Baltic) are wet-leased partner aircraft, and Austrian cannot supply an onboard wheelchair on partner-operated flights. The German-language page carries identical figures.", "searched_urls": [ "https://www.austrian.com/at/en/homepage", "https://www.austrian.com/at/en/accessible-travel", "https://www.austrian.com/at/de/accessible-travel", "https://www.austrian.com/at/en/electronic-devices-and-batteries", "https://www.austrian.com/at/en/contact-form-medical-request", "https://www.austrian.com/content/dam/austrian/global/documents/plan/200521-OS-Elektronische-Mobilitaaetshilfe-nosend.pdf", "https://www.austrian.com/at/en/plan/special-requirements/accessible-travel", "https://www.austrian.com/at/en/prepare/special-care/accessible-travel", "https://www.austrian.com/at/en/mobility-restrictions" ] } }, { "schema_version": "1.1", "slug": "avianca", "name": "Avianca", "iata_code": "AV", "icao_code": "AVA", "country": "Colombia", "region": "Latin America & Caribbean", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.avianca.com/", "sources": [ { "id": "s1", "title": "Help Centre — Can I travel with my wheelchair? / ¿Puedo viajar con mi silla de ruedas?", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Help Centre — What should I do if I need special assistance for my trip?", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090609640091-What-should-I-do-if-I-need-special-assistance-for-my-trip", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Help Centre — Can I request wheelchair service?", "url": "https://ayuda.avianca.com/hc/en-us/articles/41322123512859-Can-I-request-wheelchair-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "avianca accesible — Discapacidad física (Spanish)", "url": "https://www.avianca.com/es/mi-reserva/accesibilidad-y-asistencia/avianca-accesible/discapacidad-fisica", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us — contact centre numbers by country, US TDD line, DOT disability hotlines", "url": "https://www.avianca.com/en/about-us/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Help Centre — What items need to be approved to go in the baggage? (lithium batteries)", "url": "https://ayuda.avianca.com/hc/en-us/articles/13083132585499-What-items-need-to-be-approved-to-go-in-the-baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Colombia — Avianca group contact centre, Bogotá and mobiles (shared across the Avianca group records)", "number": "+57 601 794 8488", "region": "CO", "src": [ "s5" ] }, { "label": "Colombia — Contact centre, rest of the country (toll free)", "number": "+57 01 800 018 9810", "region": "CO", "src": [ "s5" ] }, { "label": "United States — Avianca group contact centre (shared across the Avianca group records)", "number": "+1 866 919 0081", "region": "US", "src": [ "s5" ] }, { "label": "Canada — Avianca group contact centre (shared across the Avianca group records)", "number": "+1 800 722 8222", "region": "CA", "src": [ "s5" ] } ], "email": [], "web_form": [], "relay": [ { "label": "TDD — United States", "detail": "\"TDD Services (Telephone for the Hearing Impaired) for people with hearing and speech limitations: +1 844 413 7044\"", "src": [ "s5" ] }, { "label": "WhatsApp — \"Vianca\" chat", "detail": "Avianca's accessibility page links its WhatsApp assistant on +57 311 400 6797", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Can I travel with my wheelchair? (chair and battery rules)", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "src": [ "s1" ] }, { "label": "Can I request wheelchair service? (notice periods, Europe/Spain/London rules)", "url": "https://ayuda.avianca.com/hc/en-us/articles/41322123512859-Can-I-request-wheelchair-service", "src": [ "s3" ] }, { "label": "What should I do if I need special assistance for my trip? (incl. US CRO and DOT information)", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090609640091-What-should-I-do-if-I-need-special-assistance-for-my-trip", "src": [ "s2" ] }, { "label": "avianca accesible — Discapacidad física (journey-by-journey guide, Spanish)", "url": "https://www.avianca.com/es/mi-reserva/accesibilidad-y-asistencia/avianca-accesible/discapacidad-fisica", "src": [ "s4" ] } ], "notes": "Avianca publishes no dedicated disability desk number or special-assistance email; requests go through the general contact centre, the booking flow (\"Accessibility and assistance\") or Manage your booking. The only disability-specific channel published is the US TDD line +1 844 413 7044. Two PDFs are attached to the help-centre articles — \"Condiciones y restricciones de servicios especiales a viajeros en condición de discapacidad\" and a PDF on PRM assistance at Spanish airports — but both are scanned/binary and could not be read as text." }, "policy": { "notice_hours": { "value": 24, "detail": "\"Let us know that you need special assistance at least 24 hours before your flight departure.\" Longer notice applies on some routes: at least 48 hours to or from Europe (and specifically Spain and London), and 48 hours for a group of 10 or more passengers with disabilities. Avianca warns that outside these windows \"we cannot guarantee the service\".", "src": [ "s2", "s3", "s1" ] }, "how_to_request": { "value": "Select \"Accessibility and assistance\" at the Personalize your trip step when booking on avianca.com, add it via Manage your booking, or call the contact centre at least 24 h (48 h for Europe) before departure", "detail": "\"When purchasing your ticket on avianca.com, go to the Personalize your trip page and click on Accessibility and assistance\" and choose \"I need a wheelchair\" (loaner) or \"I am bringing my own wheelchair\". Existing bookings: Manage your booking → Special services. Arrive 4 h before international and 3 h before domestic flights.", "src": [ "s3", "s4" ] }, "fee_charged": { "value": false, "detail": "\"No additional charges: You can transport it free of charge if you use it due to a disability. If it is not for your personal use, it will be checked as additional baggage.\" For Europe, \"wheelchair service, mobility aids (up to 2 items), service dogs and medical equipment are free of charge\".", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "Avianca carries medical equipment plus \"up to two mobility assistance devices (such as canes, walkers or crutches)\" free of charge and outside the carry-on allowance (Spanish page); the Europe rules likewise say \"mobility aids (up to 2 items)\" are free. Items not for the traveller's personal use replace or add to the checked allowance.", "src": [ "s4", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "\"Yes! You can bring your wheelchair when traveling with us.\" You may stay in your own chair until the last moment before boarding, though some airports require earlier hand-over for infrastructure reasons.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Avianca does not publish an in-cabin stowage option. It says a personal wheelchair travels in the hold — \"Si viajas con tu propia silla de ruedas: la transportaremos en la bodega del avión\" (we will carry it in the aircraft hold) — and that for flights to and from the United States \"on single-aisle aircraft, your wheelchair will be transported in the cargo hold, following U.S. Department of Transportation (DOT) regulations\". Nothing is said about twin-aisle aircraft.", "src": [] }, "gate_delivery": { "value": true, "detail": "\"Si viajas con tu propia silla de ruedas, la entregaremos en la puerta del avión o en la banda de equipaje sobredimensionado\" — we will return it at the aircraft door or at the oversize-baggage belt. Where door delivery is requested, Avianca warns it \"may take up to 2 hours depending on the airport\".", "src": [ "s4", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Avianca instead requires the passenger to supply the chair's class, weight, dimensions, battery type and assembly/disassembly instructions so it can be carried safely.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Avianca publishes no maximum wheelchair dimensions and no hold-door apertures; it asks the passenger to declare the chair's dimensions in advance.", "src": [], "basis": null }, "notes": "In Europe, Avianca recommends that a passenger requiring wheelchair service keeps carry-on baggage to no more than 10 kg to make handling easier. In Spain the airport assistance itself is delivered by Aena at designated meeting points; requests inside 48 h must go to Aena directly.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Avianca publishes no in-cabin wheelchair stowage space or dimensions; personal chairs are carried in the hold.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted only with the battery removed: \"We do not transport mobility aids or wheelchairs with spillable (wet) batteries installed. For transportation, it is necessary to remove the battery from your wheelchair and pack it in leak-proof packaging, protected against short circuits, secured in an upright position, and surrounded by sufficient compatible absorbent material.\" The package must be visibly marked BATTERY, WET, WITH WHEELCHAIR and carry the corrosive and package-orientation labels.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Accepted installed. \"You should not remove the battery if it is dry, nickel-metal hydride, or lithium, unless necessary for handling. It must remain properly secured to the wheelchair.\" One (1) spare non-spillable wet battery may be carried in the hold in solid rigid packaging.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Accepted, and normally left installed and secured to the chair with terminals protected against short circuit. Spare lithium-ion batteries travel only in the cabin.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap published for a lithium battery that stays installed in the chair. Avianca's general baggage rules cap loose lithium-ion batteries at 100 Wh (up to 20) and 100–160 Wh (2, with approval), but that is for loose batteries, not for a chair's installed battery.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Avianca instructs that lithium batteries should NOT be removed unless necessary for handling, and publishes a watt-hour figure only for spares.", "src": [] }, "lithium_wh_spare_max": { "value": 300, "detail": "Avianca's own help centre (ayuda.avianca.com): \"Lithium batteries: You may carry only in the cabin one (1) spare lithium-ion battery not exceeding 300 Wh, or two (2) spare batteries not exceeding 160 Wh each.\"", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one spare ≤300 Wh or two spares ≤160 Wh each, cabin only. Dry / nickel-metal hydride: up to two (2) spares, hold only, in solid rigid packaging (cardboard, plastic, wood, steel or aluminium) marked with your details, flight number and destination. Non-spillable wet: maximum one (1) spare, hold only, same packaging rule.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "No for dry, nickel-metal hydride and lithium batteries — \"you should not remove the battery... unless necessary for handling\", and it must stay properly secured to the chair. Yes for spillable (wet) batteries, which Avianca will not carry installed.", "src": [ "s1" ] }, "terminals": { "value": "Hand the chair over switched off with the positive and negative terminals protected against short circuit and the battery securely attached to the frame", "detail": "\"Deliver it turned off, with terminals protected against short circuits and the battery securely attached to the frame.\" \"Ensure that the electrical terminals (positive and negative) are protected against short circuits.\"", "src": [ "s1" ] }, "documentation": { "value": "Declare the battery type at the counter and provide the manufacturer's disassembly/assembly instructions plus any hold-handling requirements; wet batteries need specific package markings", "detail": "\"When you arrive at the airport counter, inform us of the type of battery your wheelchair uses, as well as the manufacturer's instructions for disassembly and reassembly, and if any special recommendations are needed for the cargo hold and battery handling.\" Wet-battery packaging must show the BATTERY, WET, WITH WHEELCHAIR marking plus corrosive and orientation labels.", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "Powered chairs are accepted; Avianca publishes handling rules per battery type and asks for the battery type and the manufacturer's disassembly/assembly instructions at the counter. Hand the chair over switched off, with terminals protected and the battery securely attached to the frame.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published; the passenger must declare the chair's weight in advance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published; the passenger must declare the chair's dimensions in advance.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Own chairs are returned \"at the aircraft door or at the oversize-baggage belt\"; door delivery may take up to 2 hours depending on the airport.", "src": [ "s4", "s1" ] }, "notes": "Powered chairs are handed over switched off and, where applicable, in manual/free-wheel mode; Avianca asks for assembly and disassembly instructions in advance so the chair can be handled in the hold." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Translated from the Spanish accessibility page: the crew is trained \"to help you move within the aircraft with the wheelchair available on board\" (ayudarte a desplazarte dentro del avión con la silla de ruedas disponible a bordo). Aircraft-type exceptions are not published.", "src": [ "s4" ] }, "accessible_lavatory": { "value": true, "detail": "Translated from the Spanish accessibility page: \"Los baños de nuestros aviones cumplen con los estándares de accesibilidad para que puedas utilizarlos cómodamente\" — the lavatories on our aircraft meet accessibility standards so you can use them comfortably. No aircraft-by-aircraft detail is given.", "src": [ "s4" ] }, "transfer_assistance": { "value": true, "detail": "Crew will help you move within the cabin using the on-board wheelchair. However, \"si necesitas asistencia para ir al baño, cuidado personal, comer o administrar medicamentos, deberás viajar con un acompañante\" — if you need help with the lavatory, personal care, eating or taking medication you must travel with a companion.", "src": [ "s4" ] }, "seating": { "value": true, "detail": "Translated: \"Nuestros asientos tienen reposabrazos móviles para facilitar el traslado entre el asiento y la silla de ruedas\" — our seats have movable armrests to make the transfer between seat and wheelchair easier. For safety reasons an emergency-exit seat cannot be offered.", "src": [ "s4" ] } }, "damage_liability": { "value": null, "detail": "Avianca publishes no liability rule specific to mobility aids on its accessibility pages. For US itineraries it points travellers to the DOT Airline Passengers with Disabilities Bill of Rights and 14 CFR Part 382, and offers a Complaint Resolution Official: \"If you need further assistance, ask our staff to contact a Complaint Resolution Official (CRO).\"", "src": [] }, "aircraft_hold_note": "Avianca states that a passenger's own wheelchair is carried in the aircraft hold (and, for flights to/from the USA on single-aisle aircraft, specifically in the cargo hold under DOT rules), but publishes no cargo-door apertures or hold dimensions." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Avianca's help centre (ayuda.avianca.com) publishes matching Spanish and English versions of the wheelchair and special-assistance articles, and the English text was used verbatim for the battery rules. The journey-stage accessibility page on avianca.com only rendered in Spanish (the /en/booking/accessibility-and-assistance/... URL returned an empty page via the proxy), so the on-board wheelchair, accessible lavatory, movable-armrest and gate-delivery statements are translated from Spanish. Things to re-check: Avianca publishes NO watt-hour limit for the battery installed in the chair (only for spares); the accessible-lavatory claim is a blanket statement with no aircraft-type detail, which is surprising for a fleet that includes A320-family single-aisle aircraft; and two attached PDFs of disability service conditions could not be read as text.", "searched_urls": [ "https://www.avianca.com/en/", "https://ayuda.avianca.com/hc/es/articles/13090594683291--Puedo-viajar-con-mi-silla-de-ruedas", "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "https://ayuda.avianca.com/hc/en-us/articles/13090609640091-What-should-I-do-if-I-need-special-assistance-for-my-trip", "https://ayuda.avianca.com/hc/en-us/articles/41322123512859-Can-I-request-wheelchair-service", "https://ayuda.avianca.com/hc/en-us/articles/13083132585499-What-items-need-to-be-approved-to-go-in-the-baggage", "https://ayuda.avianca.com/hc/en-us/categories/13462158295323-Accessibility", "https://ayuda.avianca.com/hc/en-us/sections/41321703867675-Wheelchairs", "https://ayuda.avianca.com/hc/en-us/sections/12996891386651", "https://ayuda.avianca.com/hc/es/article_attachments/41556651704091", "https://www.avianca.com/es/mi-reserva/accesibilidad-y-asistencia/avianca-accesible/discapacidad-fisica", "https://www.avianca.com/en/booking/accessibility-and-assistance/accessible-avianca/physical-disability/", "https://www.avianca.com/en/about-us/contact-us", "https://www.avianca.com/en/contact-us/", "https://www.avianca.com/es/contactanos/", "https://www.avianca.com/en/legal-information/restricted-items/" ] } }, { "schema_version": "1.1", "slug": "avianca-costa-rica", "name": "Avianca Costa Rica", "iata_code": "LR", "icao_code": "LRC", "country": "Costa Rica", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.avianca.com", "sources": [ { "id": "s1", "title": "Help Center — Can I travel with my wheelchair?", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Help Center — What should I do if I need special assistance for my trip?", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090609640091-What-should-I-do-if-I-need-special-assistance-for-my-trip", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Help Center — Can I request wheelchair service?", "url": "https://ayuda.avianca.com/hc/en-us/articles/41322123512859-Can-I-request-wheelchair-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Información de condiciones y restricciones de Servicios Especiales a viajeros en condición de discapacidad (PDF, Rev 06, revised 2024-07-12)", "url": "https://ayuda.avianca.com/hc/en-us/article_attachments/41556651704091", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Avianca accesible — Discapacidad física (ES)", "url": "https://www.avianca.com/es/mi-reserva/accesibilidad-y-asistencia/avianca-accesible/discapacidad-fisica", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contract of carriage — names Avianca Costa Rica, S.A. as THE CARRIER", "url": "https://www.avianca.com/en/legal-information/contract-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact us — contact centre numbers by country", "url": "https://www.avianca.com/en/about-us/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Accessible Avianca — accessibility and assistance hub", "url": "https://www.avianca.com/en/my-booking/accesibility-and-assistance/accessible-avianca", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Costa Rica — Avianca group contact centre, local line, published on avianca.com", "number": "+506 4002 3320", "hours": null, "region": "CR", "src": [ "s7" ] }, { "label": "Canada — Avianca group contact centre (avianca.com lists this number under Canada, not the United States)", "number": "+1 800 722 8222", "hours": null, "region": "US", "src": [ "s7" ] }, { "label": "United States — Avianca group contact centre (avianca.com lists this number under United States)", "number": "+1 866 919 0081", "hours": null, "region": "US", "src": [ "s7" ] } ], "email": [], "web_form": [ { "label": "Manage your booking → Personalize your trip → Accessibility and assistance (declare your own wheelchair or request one)", "url": "https://cambiatuitinerario.avianca.com/en/search", "src": [ "s3", "s5" ] } ], "relay": [ { "label": "TDD — telephone for passengers with hearing and speech limitations (United States)", "detail": "+1 844 413 7044. Avianca lists this next to the US DOT disability hotline 1-800-778-4838 (voice) / 1-800-455-9880 (TTY), which are the Department of Transportation's numbers rather than Avianca's.", "src": [ "s7" ] }, { "label": "WhatsApp — \"Vianca chat\"", "detail": "+57 311 400 6797 (https://api.whatsapp.com/send?phone=573114006797). This is the chat channel Avianca links from the foot of its \"Discapacidad física\" accessibility page; it is a general assistant, not a disability desk.", "src": [ "s5", "s7" ] } ], "policy_pages": [ { "label": "Can I travel with my wheelchair? (batteries, spares, packing)", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "src": [ "s1" ] }, { "label": "Avianca accesible — Discapacidad física (ES)", "url": "https://www.avianca.com/es/mi-reserva/accesibilidad-y-asistencia/avianca-accesible/discapacidad-fisica", "src": [ "s5" ] }, { "label": "Conditions and restrictions for special services to travellers with disabilities (PDF, Rev 06)", "url": "https://ayuda.avianca.com/hc/en-us/article_attachments/41556651704091", "src": [ "s4" ] }, { "label": "Accessible Avianca — assistance hub", "url": "https://www.avianca.com/en/my-booking/accesibility-and-assistance/accessible-avianca", "src": [ "s8" ] } ], "notes": "Avianca publishes no accessibility e-mail address: assistance is requested on avianca.com during booking, through Manage your booking, or by calling the contact centre. For flights to and from the USA it says you can ask staff to put you in touch with a Complaint Resolution Official (CRO), but publishes no direct CRO phone number or e-mail. Avianca Costa Rica uses the group contact centre; the Costa Rica number above is the local Avianca line." }, "policy": { "notice_hours": { "value": 48, "detail": "The help centre asks for at least 24 h notice for special assistance (48 h for a group of 10 or more disabled passengers), but requires 48 h for flights to or from Europe, and the Spanish \"Discapacidad física\" page tells passengers who already hold a booking to request assistance at least 48 hours before the flight. Spain, London and Paris are explicitly 48 h. 48 is the strictest published figure. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s2", "s3", "s5" ] }, "how_to_request": { "value": "On avianca.com during booking (\"Personalize your trip\" → \"Accessibility and assistance\"), through Manage your booking, or by calling the Contact center", "detail": "At booking you choose either \"I need a wheelchair\" (a loaner) or \"I am bringing my own wheelchair\"; the same options appear in Manage your booking. Avianca asks you to arrive 4 h before an international flight and 3 h before a domestic one, and warns that outside the recommended lead times the service cannot be guaranteed. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s3", "s5" ] }, "fee_charged": { "value": false, "detail": "\"No additional charges: you can transport it free of charge if you use it due to a disability. If it is not for your personal use, it will be checked as additional baggage.\" The disability PDF adds that wheelchair service, carriage of up to two mobility devices, recognised guide dogs in the cabin and medical equipment are free but must be requested in advance. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to two mobility-assistance devices (canes, walkers, crutches) plus medical equipment travel free and are not counted as carry-on baggage. Devices carried for someone else are not free: they either use your checked allowance or attract excess-baggage charges. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s3", "s4", "s5" ] }, "manual": { "allowed": { "value": true, "detail": "\"Yes! You can bring your wheelchair when traveling with us.\" You may stay in your own chair until the last moment before boarding, though some airports require you to hand it over earlier for infrastructure reasons. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "Avianca states that if you travel with your own wheelchair \"la transportaremos en la bodega del avión\" (we will carry it in the aircraft hold). For flights to and from the United States it adds that on single-aisle aircraft the chair goes in the cargo hold, following US DOT regulations. No in-cabin wheelchair stowage is offered. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s5" ] }, "gate_delivery": { "value": true, "detail": "\"If you requested to have it delivered at the aircraft door when arriving at your destination, please note this may take up to 2 hours depending on the airport.\" The Spanish page confirms your own chair is returned either at the aircraft door or on the oversized-baggage belt. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Avianca sets no maximum wheelchair weight; it asks you to declare the chair's class, weight, dimensions, battery type and assembly/disassembly instructions so it can be carried. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Avianca publishes no maximum wheelchair size and no hold-door or hold-compartment figures; it only asks you to supply your chair's dimensions in advance.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; Avianca states wheelchairs travel in the hold, so no in-cabin closet dimension is given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"We do not transport mobility aids or wheelchairs with spillable (wet) batteries installed.\" The passenger must remove the battery and pack it leak-proof, protected against short circuits, secured upright and surrounded by enough compatible absorbent material, labelled \"BATTERY, WET, WITH WHEELCHAIR\" with the corrosive and package-orientation labels, and restrained in the hold. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s4" ] }, "non_spillable": { "value": true, "detail": "Accepted with the chair switched off, the battery securely attached to the frame, the battery cables disconnected from the terminals, the terminals covered with non-conductive tape to prevent short circuits, and the battery's edge protectors properly secured. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s4" ] }, "lithium_ion": { "value": true, "detail": "Lithium-powered wheelchairs are accepted as checked baggage. The battery should stay attached to the chair: \"you should not remove the battery if it is dry, nickel-metal hydride, or lithium, unless necessary for handling\", with terminals protected, circuits inhibited and the chair switched off. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s4" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"La batería no debe superar los 300 Wh; para equipos que requieren de dos baterías para su funcionamiento, cada batería no debe exceder los 160 Wh\" — the chair's lithium battery must not exceed 300 Wh, or 160 Wh each where the device needs a pair of batteries to operate. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "The same 300 Wh cap (160 Wh each where the device needs a pair of batteries) sits in the lithium section that also covers removal: removed batteries must be protected from damage, e.g. each in a protective pouch, and \"las baterías se deben transportar en la cabina de pasajeros\" (carried in the passenger cabin). Avianca publishes no separate figure for the removed case. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may carry only in the cabin one (1) spare lithium-ion battery not exceeding 300 Wh, or two (2) spare batteries not exceeding 160 Wh each.\" [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s4" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one spare up to 300 Wh, or two spares of up to 160 Wh each — cabin only. Dry or nickel-metal hydride: up to two spare batteries, hold only, in solid rigid packaging labelled with your name, flight number and destination. Non-spillable wet: a maximum of one spare, hold only, in the same rigid packaging. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s4" ] }, "removal_required": { "value": "conditional", "detail": "Dry, nickel-metal hydride and lithium batteries should NOT be removed unless removal is necessary for handling — they stay secured to the chair. Spillable (wet) batteries must be removed by the passenger and packed separately, since Avianca will not carry a chair with a wet battery installed. On folding mobility aids the battery may be removed at the passenger's request; removed lithium batteries travel in the cabin. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s4" ] }, "terminals": { "value": true, "detail": "\"Deliver it turned off, with terminals protected against short circuits and the battery securely attached to the frame… ensure that the electrical terminals (positive and negative) are protected against short circuits.\" For non-spillable batteries the cables must be disconnected and the terminals covered with non-conductive tape, and the electrical circuits inhibited. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s4" ] }, "documentation": { "value": true, "detail": "You must give Avianca the manufacturer's instructions for disassembling and reassembling the chair, tell the check-in counter what battery type it uses, and state any special requirements for hold stowage and battery handling. The PDF requires written assembly/disassembly and battery connection/disconnection instructions where necessary, and records the chair's condition on a wheelchair condition form. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s4" ] } }, "allowed": { "value": true, "detail": "\"Se aceptan sillas de ruedas eléctricas, con batería de tipo litio, seca o húmeda como equipaje documentado\" — electric wheelchairs with lithium, dry or wet batteries are accepted as checked baggage. Avianca notes they fall under the IATA Dangerous Goods Regulations and that carriage may be refused if it is judged to affect flight safety; you must check in an hour earlier than normal and do any battery removal and packing yourself. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Avianca sets no maximum weight for a powered wheelchair; it asks you to declare the weight in advance. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Avianca publishes no maximum size for a powered wheelchair; it asks you to declare the chair's dimensions in advance.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Avianca makes no distinction between manual and powered chairs: your own chair is returned at the aircraft door if you asked for that (allow up to 2 hours depending on the airport), or on the oversized-baggage belt. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s1", "s5" ] }, "notes": "Removal of the battery, its packing and its preparation for carriage must be done by the passenger, not by Avianca staff, and you must present yourself an hour before the normal check-in deadline." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Avianca states its crew can help you move around inside the aircraft \"con la silla de ruedas disponible a bordo\" (with the wheelchair available on board). No aircraft-type exceptions are published. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s5" ] }, "accessible_lavatory": { "value": true, "detail": "\"Los baños de nuestros aviones cumplen con los estándares de accesibilidad para que puedas utilizarlos cómodamente\" — Avianca states its aircraft lavatories meet accessibility standards. It publishes no per-aircraft detail and does not describe the equipment (grab bars, door width, aisle-chair access). [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s5" ] }, "transfer_assistance": { "value": true, "detail": "If you requested a loaner wheelchair, Avianca's providers assist you from the check-in counter to the point you specify — the aircraft door or the aircraft seat — and crew help you move within the cabin. If you need help with the toilet, personal care, eating or medication you must travel with a companion, seated next to you. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s4", "s5" ] }, "seating": { "value": true, "detail": "\"Nuestros asientos tienen reposabrazos móviles para facilitar el traslado entre el asiento y la silla de ruedas.\" Disabled passengers may not occupy emergency-exit rows. Passengers needing extra legroom (e.g. an artificial limb or an immobilised leg) are seated in the first row of Economy — which does NOT have movable armrests, so it is not offered where one is needed to transfer.", "src": [ "s4", "s5" ] } }, "damage_liability": { "value": "Montreal Convention baggage limit of 1,519 SDR; no mobility-aid-specific rule published", "detail": "The contract of carriage classes wheelchairs as \"special baggage\" and, where the Montreal Convention applies, limits liability for destruction, loss, damage or delay of baggage to 1,519 Special Drawing Rights. The disability PDF adds that chairs and equipment must be returned in the condition in which the passenger handed them over, as recorded on the wheelchair condition form. No US ACAA full-value provision is published. [Avianca group policy on avianca.com, applied to Avianca Costa Rica (LR)]", "src": [ "s4", "s6" ] }, "aircraft_hold_note": "For flights to and from the United States Avianca states that on single-aisle aircraft your wheelchair is carried in the cargo hold, in line with US Department of Transportation regulations." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en, es", "notes": "Avianca Costa Rica, S.A. is named in the Avianca contract of carriage as one of the companies that together constitute THE CARRIER (with Aerovías del Continente Americano S.A. Avianca, Taca International Airlines S.A., Avianca Ecuador S.A., Aviateca S.A. and Regional Express Américas S.A.S.), so the Avianca-branded accessibility pages cited here are this carrier's own published policy; nothing separate is published under the LR code. Points no field holds: passengers travelling on a stretcher or in an incubator cannot be carried by Avianca at all; a safety assistant is required only where a passenger cannot receive safety instructions, cannot understand or respond to them, or cannot assist in their own evacuation; refusal of boarding on disability grounds can be decided only by the CRO or the captain, and must be explained to the passenger in writing within 10 calendar days. For flights to and from Spain the airport wheelchair service is delivered by AENA and requests made less than 48 h before departure must go directly to AENA. Where a wheelchair is required Avianca recommends keeping carry-on baggage to 10 kg on European flights so you can handle it yourself.", "searched_urls": [ "https://www.avianca.com/en/", "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "https://ayuda.avianca.com/hc/en-us/articles/13090609640091-What-should-I-do-if-I-need-special-assistance-for-my-trip", "https://ayuda.avianca.com/hc/en-us/articles/41322123512859-Can-I-request-wheelchair-service", "https://ayuda.avianca.com/hc/en-us/sections/41321703867675-Wheelchairs", "https://ayuda.avianca.com/hc/en-us/article_attachments/41556651704091", "https://ayuda.avianca.com/hc/en-us/articles/13083132585499-What-items-need-to-be-approved-to-go-in-the-baggage", "https://www.avianca.com/en/my-booking/accesibility-and-assistance/accessible-avianca", "https://www.avianca.com/en/my-booking/accesibility-and-assistance/avianca-accesible/physical-disability", "https://www.avianca.com/es/mi-reserva/accesibilidad-y-asistencia/avianca-accesible/discapacidad-fisica", "https://www.avianca.com/en/legal-information", "https://www.avianca.com/en/legal-information/contract-of-carriage/", "https://www.avianca.com/en/legal-information/restricted-items/", "https://www.avianca.com/en/legal-information/customer-service-plan/", "https://www.avianca.com/en/about-us/contact-us" ] } }, { "schema_version": "1.1", "slug": "avianca-ecuador", "name": "Avianca Ecuador", "iata_code": "2K", "icao_code": "GLG", "country": "Ecuador", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.avianca.com", "sources": [ { "id": "s1", "title": "Help Center — Can I travel with my wheelchair?", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Help Center — What should I do if I need special assistance for my trip?", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090609640091-What-should-I-do-if-I-need-special-assistance-for-my-trip", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Help Center — Can I request wheelchair service?", "url": "https://ayuda.avianca.com/hc/en-us/articles/41322123512859-Can-I-request-wheelchair-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Información de condiciones y restricciones de Servicios Especiales a viajeros en condición de discapacidad (PDF, Rev 06, revised 2024-07-12)", "url": "https://ayuda.avianca.com/hc/en-us/article_attachments/41556651704091", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Avianca accesible — Discapacidad física (ES)", "url": "https://www.avianca.com/es/mi-reserva/accesibilidad-y-asistencia/avianca-accesible/discapacidad-fisica", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contract of carriage — names Avianca Ecuador S.A. as THE CARRIER", "url": "https://www.avianca.com/en/legal-information/contract-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact us — contact centre numbers by country", "url": "https://www.avianca.com/en/about-us/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Accessible Avianca — accessibility and assistance hub", "url": "https://www.avianca.com/en/my-booking/accesibility-and-assistance/accessible-avianca", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Ecuador — Avianca Contact center", "number": "+593 2342 2641", "hours": null, "region": "EC", "src": [ "s7" ] }, { "label": "Canada — Avianca group contact centre (avianca.com lists this number under Canada, not the United States)", "number": "+1 800 722 8222", "hours": null, "region": "US", "src": [ "s7" ] }, { "label": "United States — Avianca group contact centre (avianca.com lists this number under United States)", "number": "+1 866 919 0081", "hours": null, "region": "US", "src": [ "s7" ] } ], "email": [], "web_form": [ { "label": "Manage your booking → Personalize your trip → Accessibility and assistance (declare your own wheelchair or request one)", "url": "https://cambiatuitinerario.avianca.com/en/search", "src": [ "s3", "s5" ] } ], "relay": [ { "label": "TDD — telephone for passengers with hearing and speech limitations (United States)", "detail": "+1 844 413 7044. Avianca lists this next to the US DOT disability hotline 1-800-778-4838 (voice) / 1-800-455-9880 (TTY), which are the Department of Transportation's numbers rather than Avianca's.", "src": [ "s7" ] }, { "label": "WhatsApp — \"Vianca chat\"", "detail": "+57 311 400 6797 (https://api.whatsapp.com/send?phone=573114006797). This is the chat channel Avianca links from the foot of its \"Discapacidad física\" accessibility page; it is a general assistant, not a disability desk.", "src": [ "s5", "s7" ] } ], "policy_pages": [ { "label": "Can I travel with my wheelchair? (batteries, spares, packing)", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "src": [ "s1" ] }, { "label": "Avianca accesible — Discapacidad física (ES)", "url": "https://www.avianca.com/es/mi-reserva/accesibilidad-y-asistencia/avianca-accesible/discapacidad-fisica", "src": [ "s5" ] }, { "label": "Conditions and restrictions for special services to travellers with disabilities (PDF, Rev 06)", "url": "https://ayuda.avianca.com/hc/en-us/article_attachments/41556651704091", "src": [ "s4" ] }, { "label": "Accessible Avianca — assistance hub", "url": "https://www.avianca.com/en/my-booking/accesibility-and-assistance/accessible-avianca", "src": [ "s8" ] } ], "notes": "Avianca publishes no accessibility e-mail address: assistance is requested on avianca.com during booking, through Manage your booking, or by calling the contact centre. For flights to and from the USA it says you can ask staff to put you in touch with a Complaint Resolution Official (CRO), but publishes no direct CRO phone number or e-mail. Avianca Ecuador uses the group contact centre; the Ecuador number above is the local Avianca line." }, "policy": { "notice_hours": { "value": 48, "detail": "The help centre asks for at least 24 h notice for special assistance (48 h for a group of 10 or more disabled passengers), but requires 48 h for flights to or from Europe, and the Spanish \"Discapacidad física\" page tells passengers who already hold a booking to request assistance at least 48 hours before the flight. Spain, London and Paris are explicitly 48 h. 48 is the strictest published figure. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s2", "s3", "s5" ] }, "how_to_request": { "value": "On avianca.com during booking (\"Personalize your trip\" → \"Accessibility and assistance\"), through Manage your booking, or by calling the Contact center", "detail": "At booking you choose either \"I need a wheelchair\" (a loaner) or \"I am bringing my own wheelchair\"; the same options appear in Manage your booking. Avianca asks you to arrive 4 h before an international flight and 3 h before a domestic one, and warns that outside the recommended lead times the service cannot be guaranteed. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s3", "s5" ] }, "fee_charged": { "value": false, "detail": "\"No additional charges: you can transport it free of charge if you use it due to a disability. If it is not for your personal use, it will be checked as additional baggage.\" The disability PDF adds that wheelchair service, carriage of up to two mobility devices, recognised guide dogs in the cabin and medical equipment are free but must be requested in advance. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to two mobility-assistance devices (canes, walkers, crutches) plus medical equipment travel free and are not counted as carry-on baggage. Devices carried for someone else are not free: they either use your checked allowance or attract excess-baggage charges. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s3", "s4", "s5" ] }, "manual": { "allowed": { "value": true, "detail": "\"Yes! You can bring your wheelchair when traveling with us.\" You may stay in your own chair until the last moment before boarding, though some airports require you to hand it over earlier for infrastructure reasons. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "Avianca states that if you travel with your own wheelchair \"la transportaremos en la bodega del avión\" (we will carry it in the aircraft hold). For flights to and from the United States it adds that on single-aisle aircraft the chair goes in the cargo hold, following US DOT regulations. No in-cabin wheelchair stowage is offered. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s5" ] }, "gate_delivery": { "value": true, "detail": "\"If you requested to have it delivered at the aircraft door when arriving at your destination, please note this may take up to 2 hours depending on the airport.\" The Spanish page confirms your own chair is returned either at the aircraft door or on the oversized-baggage belt. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Avianca sets no maximum wheelchair weight; it asks you to declare the chair's class, weight, dimensions, battery type and assembly/disassembly instructions so it can be carried. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Avianca publishes no maximum wheelchair size and no hold-door or hold-compartment figures; it only asks you to supply your chair's dimensions in advance.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; Avianca states wheelchairs travel in the hold, so no in-cabin closet dimension is given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"We do not transport mobility aids or wheelchairs with spillable (wet) batteries installed.\" The passenger must remove the battery and pack it leak-proof, protected against short circuits, secured upright and surrounded by enough compatible absorbent material, labelled \"BATTERY, WET, WITH WHEELCHAIR\" with the corrosive and package-orientation labels, and restrained in the hold. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s4" ] }, "non_spillable": { "value": true, "detail": "Accepted with the chair switched off, the battery securely attached to the frame, the battery cables disconnected from the terminals, the terminals covered with non-conductive tape to prevent short circuits, and the battery's edge protectors properly secured. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s4" ] }, "lithium_ion": { "value": true, "detail": "Lithium-powered wheelchairs are accepted as checked baggage. The battery should stay attached to the chair: \"you should not remove the battery if it is dry, nickel-metal hydride, or lithium, unless necessary for handling\", with terminals protected, circuits inhibited and the chair switched off. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s4" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"La batería no debe superar los 300 Wh; para equipos que requieren de dos baterías para su funcionamiento, cada batería no debe exceder los 160 Wh\" — the chair's lithium battery must not exceed 300 Wh, or 160 Wh each where the device needs a pair of batteries to operate. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "The same 300 Wh cap (160 Wh each where the device needs a pair of batteries) sits in the lithium section that also covers removal: removed batteries must be protected from damage, e.g. each in a protective pouch, and \"las baterías se deben transportar en la cabina de pasajeros\" (carried in the passenger cabin). Avianca publishes no separate figure for the removed case. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may carry only in the cabin one (1) spare lithium-ion battery not exceeding 300 Wh, or two (2) spare batteries not exceeding 160 Wh each.\" [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s4" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one spare up to 300 Wh, or two spares of up to 160 Wh each — cabin only. Dry or nickel-metal hydride: up to two spare batteries, hold only, in solid rigid packaging labelled with your name, flight number and destination. Non-spillable wet: a maximum of one spare, hold only, in the same rigid packaging. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s4" ] }, "removal_required": { "value": "conditional", "detail": "Dry, nickel-metal hydride and lithium batteries should NOT be removed unless removal is necessary for handling — they stay secured to the chair. Spillable (wet) batteries must be removed by the passenger and packed separately, since Avianca will not carry a chair with a wet battery installed. On folding mobility aids the battery may be removed at the passenger's request; removed lithium batteries travel in the cabin. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s4" ] }, "terminals": { "value": true, "detail": "\"Deliver it turned off, with terminals protected against short circuits and the battery securely attached to the frame… ensure that the electrical terminals (positive and negative) are protected against short circuits.\" For non-spillable batteries the cables must be disconnected and the terminals covered with non-conductive tape, and the electrical circuits inhibited. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s4" ] }, "documentation": { "value": true, "detail": "You must give Avianca the manufacturer's instructions for disassembling and reassembling the chair, tell the check-in counter what battery type it uses, and state any special requirements for hold stowage and battery handling. The PDF requires written assembly/disassembly and battery connection/disconnection instructions where necessary, and records the chair's condition on a wheelchair condition form. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s4" ] } }, "allowed": { "value": true, "detail": "\"Se aceptan sillas de ruedas eléctricas, con batería de tipo litio, seca o húmeda como equipaje documentado\" — electric wheelchairs with lithium, dry or wet batteries are accepted as checked baggage. Avianca notes they fall under the IATA Dangerous Goods Regulations and that carriage may be refused if it is judged to affect flight safety; you must check in an hour earlier than normal and do any battery removal and packing yourself. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Avianca sets no maximum weight for a powered wheelchair; it asks you to declare the weight in advance. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Avianca publishes no maximum size for a powered wheelchair; it asks you to declare the chair's dimensions in advance.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Avianca makes no distinction between manual and powered chairs: your own chair is returned at the aircraft door if you asked for that (allow up to 2 hours depending on the airport), or on the oversized-baggage belt. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s1", "s5" ] }, "notes": "Removal of the battery, its packing and its preparation for carriage must be done by the passenger, not by Avianca staff, and you must present yourself an hour before the normal check-in deadline." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Avianca states its crew can help you move around inside the aircraft \"con la silla de ruedas disponible a bordo\" (with the wheelchair available on board). No aircraft-type exceptions are published. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s5" ] }, "accessible_lavatory": { "value": true, "detail": "\"Los baños de nuestros aviones cumplen con los estándares de accesibilidad para que puedas utilizarlos cómodamente\" — Avianca states its aircraft lavatories meet accessibility standards. It publishes no per-aircraft detail and does not describe the equipment (grab bars, door width, aisle-chair access). [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s5" ] }, "transfer_assistance": { "value": true, "detail": "If you requested a loaner wheelchair, Avianca's providers assist you from the check-in counter to the point you specify — the aircraft door or the aircraft seat — and crew help you move within the cabin. If you need help with the toilet, personal care, eating or medication you must travel with a companion, seated next to you. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s4", "s5" ] }, "seating": { "value": "conditional", "detail": "\"Nuestros asientos tienen reposabrazos móviles para facilitar el traslado entre el asiento y la silla de ruedas.\" Disabled passengers may not occupy emergency-exit rows, and the first-row Economy seat offered for extra legroom has NO movable armrest. Route exclusion: the paid extra seat (EXST) bought by passengers who need more space \"no está disponible para rutas intra-Ecuador\" — it is not sold on domestic Ecuadorian routes.", "src": [ "s4", "s5" ] } }, "damage_liability": { "value": "Montreal Convention baggage limit of 1,519 SDR; no mobility-aid-specific rule published", "detail": "The contract of carriage classes wheelchairs as \"special baggage\" and, where the Montreal Convention applies, limits liability for destruction, loss, damage or delay of baggage to 1,519 Special Drawing Rights. The disability PDF adds that chairs and equipment must be returned in the condition in which the passenger handed them over, as recorded on the wheelchair condition form. No US ACAA full-value provision is published. [Avianca group policy on avianca.com, applied to Avianca Ecuador (2K)]", "src": [ "s4", "s6" ] }, "aircraft_hold_note": "For flights to and from the United States Avianca states that on single-aisle aircraft your wheelchair is carried in the cargo hold, in line with US Department of Transportation regulations." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en, es", "notes": "Avianca Ecuador S.A. is named in the Avianca contract of carriage as one of the companies that together constitute THE CARRIER (with Aerovías del Continente Americano S.A. Avianca, Taca International Airlines S.A., Avianca Costa Rica S.A., Aviateca S.A. and Regional Express Américas S.A.S.), so the Avianca-branded accessibility pages cited here are this carrier's own published policy; nothing separate is published under the 2K code. Ecuador-specific: the paid extra seat (EXST), which Avianca offers to passengers who need more space or a seat-belt extension, is explicitly not available on intra-Ecuador routes. Points no field holds: passengers travelling on a stretcher or in an incubator cannot be carried by Avianca at all; a safety assistant is required only where a passenger cannot receive safety instructions, cannot understand or respond to them, or cannot assist in their own evacuation; refusal of boarding on disability grounds can be decided only by the CRO or the captain, and must be explained to the passenger in writing within 10 calendar days. For flights to and from Spain the airport wheelchair service is delivered by AENA and requests made less than 48 h before departure must go directly to AENA.", "searched_urls": [ "https://www.avianca.com/en/", "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "https://ayuda.avianca.com/hc/en-us/articles/13090609640091-What-should-I-do-if-I-need-special-assistance-for-my-trip", "https://ayuda.avianca.com/hc/en-us/articles/41322123512859-Can-I-request-wheelchair-service", "https://ayuda.avianca.com/hc/en-us/sections/41321703867675-Wheelchairs", "https://ayuda.avianca.com/hc/en-us/article_attachments/41556651704091", "https://ayuda.avianca.com/hc/en-us/articles/13083132585499-What-items-need-to-be-approved-to-go-in-the-baggage", "https://www.avianca.com/en/my-booking/accesibility-and-assistance/accessible-avianca", "https://www.avianca.com/en/my-booking/accesibility-and-assistance/avianca-accesible/physical-disability", "https://www.avianca.com/es/mi-reserva/accesibilidad-y-asistencia/avianca-accesible/discapacidad-fisica", "https://www.avianca.com/en/legal-information", "https://www.avianca.com/en/legal-information/contract-of-carriage/", "https://www.avianca.com/en/legal-information/restricted-items/", "https://www.avianca.com/en/legal-information/customer-service-plan/", "https://www.avianca.com/en/about-us/contact-us" ] } }, { "schema_version": "1.1", "slug": "avion-express", "name": "Avion Express", "iata_code": "X9", "icao_code": "NVD", "country": "Lithuania", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://avionexpress.aero", "sources": [ { "id": "s1", "title": "Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage)", "url": "https://avionexpress.aero/travel-information/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Contact Us", "url": "https://avionexpress.aero/contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "About Us — narrow-body ACMI operator with AOCs in Lithuania, Malta and Brazil", "url": "https://avionexpress.aero/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Homepage — “Airline for Airlines”, globally leading ACMI operator and charter provider", "url": "https://avionexpress.aero/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Lithuania — Charter passenger service (flights marked “avion express” / X9 only)", "number": "+370 5 205 8542", "hours": "Working days 09:00–18:00", "region": "LT", "src": [ "s1" ] } ], "email": [], "web_form": [ { "label": "Contact Us form (choose “Flight & Baggage Claims”)", "url": "https://avionexpress.aero/contacts/", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Travel Information — Wheelchair", "url": "https://avionexpress.aero/travel-information/", "src": [ "s1" ] }, { "label": "Contact Us", "url": "https://avionexpress.aero/contacts/", "src": [ "s2" ] } ], "notes": "No accessibility email address, TTY or relay service is published. The +370 5 205 8542 charter passenger service line is explicitly limited to flights where “avion express” (IATA prefix X9) appears next to the flight number; for flights Avion Express operates on behalf of another airline the contracting airline must be contacted instead." }, "policy": { "notice_hours": { "value": 48, "detail": "“Avion Express requires passengers to report the use of a wheelchair at least 48 hours before departure.”", "src": [ "s1" ] }, "how_to_request": { "value": "Report the wheelchair at least 48 h before departure; charter passenger service +370 5 205 8542 (working days 09:00–18:00) for X9 flights", "detail": "Passengers must report wheelchair use at least 48 h before departure. The Conditions of Carriage add that “acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us”; a passenger with a disability who declared their requirements at ticketing and was accepted may not later be refused on that basis.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "“A wheelchair is transported without any additional charge if it is required for the mobility of a passenger.”", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published; Avion Express does not say how many mobility devices are carried free per passenger.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "“A wheelchair is transported without any additional charge if it is required for the mobility of a passenger” — no distinction is drawn between manual and powered chairs; 48 h notice required.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published; Avion Express says nothing about stowing a folding manual chair in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published; Avion Express does not say where a checked wheelchair is returned.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit. The 32 kg cap Avion Express publishes is a health-and-safety limit on a single piece of ordinary baggage and is not stated to apply to a mobility aid.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published.", "src": [], "basis": null }, "notes": "Check-in opens 2 h and closes 40 minutes before the estimated departure time.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Avion Express addresses only non-spillable wet batteries and lithium-ion batteries; spillable wheelchair batteries are not mentioned (the dangerous-goods list bans “wet-cell car batteries”, which is not a mobility-aid rule).", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "“Battery-powered wheelchair with non-spillable wet battery: A maximum of one spare battery may be carried per passenger. Any battery or batteries removed from the mobility aid and any spare batteries must be carried in strong, rigid packaging, protected from short-circuiting and stowed in the cargo compartment.”", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "“Battery-powered wheelchair with ion battery: Any battery removed from the mobility aid and any spare batteries must be carried in the cabin and protected from damage (e.g. by placing each battery in a protective pouch) and the battery terminals protected from short-circuiting.”", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Avion Express gives a watt-hour figure only for a battery removed from the chair; it publishes no cap for a battery that stays installed.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "“A removed battery must not exceed 300 Watt-hours (Wh).” It must travel in the cabin, in a protective pouch with the terminals taped/insulated.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "“One spare battery not exceeding 300 Wh or two spares not exceeding 160 Wh are permitted”, carried in the cabin. For a non-spillable wet battery the limit is one spare, stowed in the cargo compartment.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count for a lithium-ion chair: one spare up to 300 Wh, or two spares up to 160 Wh each — cabin only. A non-spillable wet-battery chair is limited to one spare per passenger, carried in the hold.", "src": [ "s1" ] }, "removal_required": { "value": null, "detail": "Not published. Avion Express sets out what happens to “any battery removed from the mobility aid” but does not say whether removal is required.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Removed and spare batteries must be “protected from short-circuiting” — lithium batteries in a protective pouch with the exposed terminals taped over and insulated; non-spillable wet batteries in strong, rigid packaging.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded.", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "Avion Express publishes separate carriage rules for a “battery-powered wheelchair with non-spillable wet battery” and a “battery-powered wheelchair with ion battery”; both are carried free with 48 h notice. No prior approval is demanded for the chair itself.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No powered-wheelchair weight limit is published.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair size is published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [ "s1" ] }, "notes": "Split stowage rule: a removed non-spillable wet battery and its spare go in the cargo compartment, while a removed lithium-ion battery and its spares must be carried in the cabin." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published; Avion Express says nothing about an on-board aisle chair on its A320-family fleet.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [ "s1" ] }, "transfer_assistance": { "value": null, "detail": "Not published.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published. Avion Express's single travel-information page sets no movable-armrest or bulkhead seating rule, and it applies only to flights sold under the X9 code — on wet-leased flights the contracting airline's seating policy governs.", "src": [ "s1" ] } }, "damage_liability": { "value": "Convention limits; no liability for superficial damage or for loss of detachable accessories such as wheels", "detail": "International carriage is subject to the Warsaw/Montreal Convention liability rules. Avion Express states it is not liable for “minor or superficial Damage to the Baggage as a result of normal wear and tear” including scratches, small cuts or dents and “loss of removable/detachable accessories (wheels, retractable handles, identity tags, lockers)”, nor for baggage accepted with a limited-liability sticker. No mobility-aid-specific rule is published.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/wet-lease operator: Avion Express describes itself as an “airline for airlines”, a narrow-body ACMI operator flying A320-family aircraft for other carriers. Its published passenger information applies ONLY to flights where “avion express” (IATA prefix X9) is shown next to the flight number; for flights operated on behalf of another airline, the contracting airline's policy applies and passengers must use that airline's published information — Avion Express says so explicitly. The group holds three AOCs (Lithuania, Malta, Brazil); this record is the Lithuanian X9 entity. Special assistance on charter flights is normally arranged through the tour operator. The 32 kg per-piece baggage limit is a general handling rule, not a stated wheelchair limit.", "searched_urls": [ "https://avionexpress.aero/", "https://avionexpress.aero/travel-information/", "https://avionexpress.aero/contacts/", "https://avionexpress.aero/about-us/", "https://avionexpress.aero/services/", "https://avionexpress.aero/for-passengers/" ] } }, { "schema_version": "1.1", "slug": "avion-express-malta", "name": "Avion Express Malta", "iata_code": "4X", "icao_code": "MLH", "country": "Malta", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://avionexpress.aero", "sources": [ { "id": "s1", "title": "Avion Express — About Us (three active AOCs in Lithuania, Malta and Brazil; narrow-body ACMI operator)", "url": "https://avionexpress.aero/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Avion Express — Contact Us (Avion Express Malta, NuBis centre, Mosta Road, Lija LJA 9012, Malta)", "url": "https://avionexpress.aero/contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Avion Express — Travel Information (states it applies only to flights marked “avion express” / IATA prefix X9)", "url": "https://avionexpress.aero/travel-information/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Avion Express — Homepage, “Airline for Airlines” ACMI operator", "url": "https://avionexpress.aero/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [ { "label": "Avion Express group Contact Us form (choose “Flight & Baggage Claims”)", "url": "https://avionexpress.aero/contacts/", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Avion Express group Travel Information — applies only to X9 flights, NOT to Avion Express Malta (4X)", "url": "https://avionexpress.aero/travel-information/", "src": [ "s3" ] } ], "notes": "Avion Express Malta shares the group site avionexpress.aero and has no accessibility page, phone line or email of its own. The group's charter passenger service line and its Travel Information (including its wheelchair rules) are explicitly scoped to flights where “avion express” (IATA prefix X9) is shown next to the flight number, so they do not cover Avion Express Malta's 4X flights." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "how_to_request": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "fee_charged": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "manual": { "allowed": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "gate_delivery": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "non_spillable": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "lithium_ion": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "terminals": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] } }, "allowed": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "transfer_assistance": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "seating": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] } }, "damage_liability": { "value": null, "detail": "Not published. Avion Express Malta (4X) publishes no passenger or mobility-aid policy of its own; the group Travel Information page states it applies only to flights marked “avion express” (IATA prefix X9).", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/wet-lease operator: Avion Express Malta is the Maltese AOC of Avion Express, a narrow-body ACMI (“airline for airlines”) group that also holds Lithuanian and Brazilian AOCs. It flies on behalf of contracting airlines, and the contracting airline's mobility-aid policy is the one that applies — passengers should read that airline's accessibility pages. Avion Express Malta publishes nothing of its own: the group site has one Travel Information page and it states in terms that it covers only flights marked “avion express” (X9), not 4X. The sister record avion-express (X9) does carry a full published wheelchair policy, but it must not be read across to 4X flights.", "searched_urls": [ "https://avionexpress.aero/", "https://avionexpress.aero/about-us/", "https://avionexpress.aero/contacts/", "https://avionexpress.aero/travel-information/", "https://avionexpress.aero/services/", "https://avionexpress.aero/for-passengers/" ] } }, { "schema_version": "1.1", "slug": "azerbaijan-airlines", "name": "Azerbaijan Airlines", "iata_code": "J2", "icao_code": "AHY", "country": "Azerbaijan", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.azal.az", "sources": [ { "id": "s1", "title": "What are the rules for transporting wheelchairs and strollers? (AZAL Help Center)", "url": "https://help.azal.az/hc/en-us/articles/36483921736466-What-are-the-rules-for-transporting-wheelchairs-and-strollers", "retrieved": "2026-07-30", "kind": "official" }, { "id": "s2", "title": "Can I request wheelchair or mobility assistance before the flight? (AZAL Help Center)", "url": "https://help.azal.az/hc/en-us/articles/36484673087890-Can-I-request-wheelchair-or-mobility-assistance-before-the-flight", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "What are the rules for transporting batteries? (AZAL Help Center)", "url": "https://help.azal.az/hc/en-us/articles/36483951798418-What-are-the-rules-for-transporting-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Are there services for passengers with disabilities? (AZAL Help Center)", "url": "https://help.azal.az/hc/en-us/articles/36297483737362-Are-there-services-for-passengers-with-disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Is assistance available at the airport? (AZAL Help Center)", "url": "https://help.azal.az/hc/en-us/articles/36485551858706-Is-assistance-available-at-the-airport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "How much is paid for damaged baggage? (AZAL Help Center)", "url": "https://help.azal.az/hc/en-us/articles/36543911173906-How-much-is-paid-for-damaged-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Sales offices — Baku city office and Heydar Aliyev International Airport office", "url": "https://www.azal.az/en/corporate-information/sales-offices/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "AZAL Help Center — submit a request, live chat, WhatsApp", "url": "https://help.azal.az/hc/en-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Carriage rules — section 12 \"Transportation of Passengers of Special Categories\" (body did not render)", "url": "https://www.azal.az/en/information/carriage-rules/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Baku — AZAL city office, 126 A Nizami street, AZ-1010", "number": "+994 12 598 88 80", "region": "AZ", "src": [ "s7" ] }, { "label": "Baku — Heydar Aliyev International Airport office", "number": "+994 12 497 26 00", "region": "AZ", "src": [ "s7" ] } ], "email": [ { "label": "AZAL general enquiries (Baku city and airport offices)", "address": "info@azal.az", "src": [ "s7" ] } ], "web_form": [ { "label": "Submit a request (AZAL Help Center) — the published route for requesting assistance in advance", "url": "https://help.azal.az/hc/en/requests/new", "src": [ "s2", "s8" ] } ], "relay": [ { "label": "Live chat and WhatsApp support", "detail": "The AZAL Help Center offers \"Live Chat — chat with a support agent in real time\" and \"WhatsApp — message us on WhatsApp for convenient, on-the-go support\". No WhatsApp number is printed on the page; the button is a link.", "src": [ "s8" ] } ], "policy_pages": [ { "label": "Rules for transporting wheelchairs and strollers", "url": "https://help.azal.az/hc/en-us/articles/36483921736466-What-are-the-rules-for-transporting-wheelchairs-and-strollers", "src": [ "s1" ] }, { "label": "Requesting wheelchair or mobility assistance before the flight", "url": "https://help.azal.az/hc/en-us/articles/36484673087890-Can-I-request-wheelchair-or-mobility-assistance-before-the-flight", "src": [ "s2" ] }, { "label": "Rules for transporting batteries", "url": "https://help.azal.az/hc/en-us/articles/36483951798418-What-are-the-rules-for-transporting-batteries", "src": [ "s3" ] } ], "notes": "AZAL publishes no dedicated disability desk, accessibility phone line or special-assistance email. The only assistance channels found are the Help Center request form, live chat and WhatsApp, plus the general Baku office numbers." }, "policy": { "notice_hours": { "value": 48, "detail": "\"For battery-operated wheelchairs, the airline must be notified at least 48 hours in advance to verify battery safety compliance.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Request in advance through the AZAL Help Center (submit-a-request form, live chat or WhatsApp) or the Baku call centre; at the airport, approach the information desk", "detail": "\"Yes. Passengers who need assistance should request it in advance so the service can be arranged properly before airport arrival.\" Services for passengers with disabilities exist \"but they must be requested in advance\". At the airport: \"Yes. If needed, you can approach the information desk.\"", "src": [ "s2", "s4", "s5" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs: Transported free of charge.\" Strollers are likewise \"carried free of charge in addition to the standard baggage allowance\".", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published; AZAL does not state how many mobility devices a passenger may carry free of charge.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Wheelchairs: Transported free of charge.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. AZAL's help-centre answer covers hold carriage only (it says strollers \"are typically used until the boarding gate and then stowed in the aircraft hold\") and says nothing about stowing a folding wheelchair in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. AZAL states only that strollers \"are typically used until the boarding gate and then stowed in the aircraft hold\"; it does not say where a checked wheelchair is returned.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published; AZAL states no maximum weight for a wheelchair or mobility aid.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published; AZAL states no maximum dimensions for a wheelchair or mobility aid.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. AZAL's battery article covers only in-device batteries, spare batteries and power banks; it does not describe spillable wet wheelchair batteries.", "src": [ "s3" ] }, "non_spillable": { "value": null, "detail": "Not published. AZAL's battery article does not mention gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [ "s3" ] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. AZAL's battery article covers laptops/phones, spare batteries and power banks (up to 100 Wh allowed, 100–160 Wh need prior airline approval, over 160 Wh \"strictly prohibited\") and refuses lithium hoverboards, Segways and electric unicycles, but says nothing about lithium wheelchair batteries.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. The 100 Wh / 160 Wh figures on AZAL's battery page apply to portable devices, spare batteries and power banks, not to wheelchair batteries, so they have not been recorded here.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids; AZAL states no watt-hour cap for a wheelchair battery removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids; AZAL states no watt-hour cap for a spare wheelchair battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries. AZAL's general spare-battery rules are written for power banks and portable electronics and have deliberately not been imported here.", "src": [] }, "removal_required": { "value": null, "detail": "Not published; AZAL does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries; AZAL publishes no terminal-insulation, disconnection or immobilisation instruction for mobility aids.", "src": [] }, "documentation": { "value": null, "detail": "Not published as a document requirement. AZAL asks only for 48 hours' notice so it can \"verify battery safety compliance\"; no spec sheet, MSDS or form is named.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "\"For battery-operated wheelchairs, the airline must be notified at least 48 hours in advance to verify battery safety compliance.\" Acceptance therefore depends on AZAL verifying the battery.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published; AZAL does not say whether a powered chair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "notes": "The whole powered-chair policy AZAL publishes is one sentence: notify the airline at least 48 hours ahead so battery safety compliance can be verified." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published; AZAL says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published; AZAL's lavatory answer covers only when passengers may use the toilet during the flight, and says nothing about accessibility.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a defined service. AZAL states generally that \"passengers can contact cabin crew whenever they need assistance related to comfort, safety, or onboard service\", and that airport assistance can be requested at the information desk, but it describes no transfer or lifting assistance.", "src": [ "s5" ] }, "seating": { "value": null, "detail": "Not published; AZAL publishes no seating policy (movable armrests, bulkhead or free adapted seat) for passengers with reduced mobility.", "src": [] } }, "damage_liability": { "value": null, "detail": "Nothing published specific to mobility aids. For baggage in general AZAL says: \"The compensation amount is determined by the cost of repair. If the bag is beyond repair, a settlement is offered based on the bag's depreciated value and international liability limits.\" A depreciated-value settlement is not a mobility-aid full-value rule, so no value is recorded.", "src": [ "s6" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "AZAL publishes no dedicated accessibility or special-assistance page on azal.az — /en/information/special-assistance/, /passengers-with-disabilities/ and /reduced-mobility/ all 404, and the site's own navigation offers nothing. The only mobility-aid content is a handful of one- or two-sentence answers in the AZAL Help Center (help.azal.az, AZAL's own Zendesk), which is where every fact in this record comes from. IMPORTANT for a human to re-check: the Carriage rules page has a section \"12. Transportation of Passengers of Special Categories\", but the accordion body does not render through any route tried and azal.az returns HTTP 403 to direct requests — that section may contain the real policy. AZAL's general battery article caps batteries at 160 Wh (100–160 Wh by prior approval) and bans lithium hoverboards/Segways/unicycles, but it does not mention wheelchairs, so none of those figures has been recorded as a wheelchair limit. No watt-hour figure, weight limit, dimension limit, on-board wheelchair or seating policy for PRMs is published anywhere on AZAL's domains. 2026-07-30: the Zendesk help-centre article was supplied by a human (the portal renders client-side). AZAL's published rule is two sentences long: wheelchairs free, battery-operated chairs need 48 h notice for a battery safety check. It publishes no chemistry rules, no watt-hour figures, no dimensions and no weight limit, so those stay null. AZAL offers Live Chat and WhatsApp support alongside the help centre.", "searched_urls": [ "https://www.azal.az/en", "https://www.azal.az/en/information/", "https://www.azal.az/en/information/general/", "https://www.azal.az/en/information/carriage-rules/", "https://www.azal.az/en/information/transportation-rules/", "https://www.azal.az/en/information/aviation-security/", "https://www.azal.az/en/information/baggage/", "https://www.azal.az/en/information/baggage/special/", "https://www.azal.az/en/information/dangerous-objects/", "https://www.azal.az/en/information/special-assistance/", "https://www.azal.az/en/information/passengers-with-disabilities/", "https://www.azal.az/en/information/reduced-mobility/", "https://www.azal.az/en/services/", "https://www.azal.az/en/corporate-information/sales-offices/", "https://www.azal.az/sitemap.xml", "https://help.azal.az/hc/en", "https://help.azal.az/hc/en-us/search?query=wheelchair", "https://help.azal.az/hc/en-us/articles/36483921736466-What-are-the-rules-for-transporting-wheelchairs-and-strollers", "https://help.azal.az/hc/en-us/articles/36484673087890-Can-I-request-wheelchair-or-mobility-assistance-before-the-flight", "https://help.azal.az/hc/en-us/articles/36483951798418-What-are-the-rules-for-transporting-batteries", "https://help.azal.az/hc/en-us/articles/36297483737362-Are-there-services-for-passengers-with-disabilities", "https://help.azal.az/hc/en-us/articles/36485551858706-Is-assistance-available-at-the-airport", "https://help.azal.az/hc/en-us/articles/36536113138194-Can-I-request-help-from-the-cabin-crew-during-the-flight", "https://help.azal.az/hc/en-us/articles/36543911173906-How-much-is-paid-for-damaged-baggage", "https://help.azal.az/hc/en-us/articles/36536607390738-What-rules-govern-the-Airline-s-liability-within-the-Republic-of-Azerbaijan" ] } }, { "schema_version": "1.1", "slug": "azores-airlines", "name": "Azores Airlines", "iata_code": "S4", "icao_code": "RZO", "country": "Portugal", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.azoresairlines.pt", "sources": [ { "id": "s1", "title": "Special Assistance — Azores Airlines", "url": "https://www.azoresairlines.pt/en/information/special-services/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Mobility and Wheelchair Assistance — Azores Airlines", "url": "https://www.azoresairlines.pt/en/information/special-services/mobility-and-wheelchair-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Important battery information — Azores Airlines", "url": "https://www.azoresairlines.pt/en/information/special-services/important-battery-information", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessibility — customer commitment for Canada / USA / Europe", "url": "https://www.azoresairlines.pt/en/information/customer-commitment/accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Azores Airlines Accessibility Plan 2024 (PDF on the airline's own CDN)", "url": "https://cdn.azoresairlines.pt/sites/default/files/2025-06/Accessibility_Plan_2024.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Azores Airlines Accessibility Plan — Progress Report June 2025 (PDF on the airline's own CDN)", "url": "https://cdn.azoresairlines.pt/sites/default/files/2025-05/Progress%20Report_JUN2025.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Dimensions inside aircraft — seat, aisle and passenger-door widths per fleet", "url": "https://www.azoresairlines.pt/en/information/dimensions-inside-aircrafts", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Portugal — SATA / Azores Airlines Contact Center (special assistance requests)", "number": "+351 296 209 720", "hours": null, "region": "PT", "src": [ "s4" ] }, { "label": "United States & Canada — toll-free accessibility line (1-800-762-9995)", "number": "+1 800 762 9995", "hours": null, "region": "US", "src": [ "s4" ] }, { "label": "Canada — Toronto Sales Office (listed as a telephone channel for accessibility feedback and alternate formats)", "number": "+1 416 515 7188", "hours": null, "region": "CA", "src": [ "s5" ] } ], "email": [ { "label": "Accessibility / special assistance requests and accessibility feedback — sata.pt is the SATA Group mail domain shared by Azores Airlines and SATA Air Acores", "address": "accessibility@sata.pt", "src": [ "s4" ] }, { "label": "Complaints Resolution Officers (CRO) — disability questions under the US programme; sata.pt is the SATA Group mail domain shared by Azores Airlines and SATA Air Acores", "address": "cro@sata.pt", "src": [ "s4" ] } ], "web_form": [ { "label": "Accessibility feedback online form", "url": "https://www.azoresairlines.pt/en/form/accessibility-feedback-form", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Mobility and Wheelchair Assistance", "url": "https://www.azoresairlines.pt/en/information/special-services/mobility-and-wheelchair-assistance", "src": [ "s2" ] }, { "label": "Important battery information", "url": "https://www.azoresairlines.pt/en/information/special-services/important-battery-information", "src": [ "s3" ] }, { "label": "Special Assistance", "url": "https://www.azoresairlines.pt/en/information/special-services/special-assistance", "src": [ "s1" ] }, { "label": "Accessibility (Canada / USA / Europe commitments, CRO, liability)", "url": "https://www.azoresairlines.pt/en/information/customer-commitment/accessibility", "src": [ "s4" ] }, { "label": "Dimensions inside aircraft — aisle and passenger-door widths you are told to check before booking", "url": "https://www.azoresairlines.pt/en/information/dimensions-inside-aircrafts", "src": [ "s7" ] }, { "label": "Accessibility Plan 2024 and June 2025 Progress Report (PDFs)", "url": "https://cdn.azoresairlines.pt/sites/default/files/2025-06/Accessibility_Plan_2024.pdf", "src": [ "s5", "s6" ] } ], "notes": "Postal address for accessibility feedback and alternate formats: Rua Dr. José Bruno Tavares Carreiro n.º 6, 7.º Piso, 9500-119 Ponta Delgada, Açores, Portugal; fax (+351) 296 672 098. The airline publishes no TTY or text-relay number of its own — the accessibility page only reprints the US DOT hotline numbers." }, "policy": { "notice_hours": { "value": 48, "detail": "Special assistance must be requested at the time of booking or up to 48 hours before departure. The same 48-hour deadline applies to supplying the specifications of any battery or electronic device, and to delivering the INCAD medical form where one is required.", "src": [ "s1", "s2", "s3", "s4" ] }, "how_to_request": { "value": "At booking or up to 48 h before departure — email accessibility@sata.pt or call the Contact Center (+351 296 209 720; toll-free 1-800-762-9995 from the US/Canada)", "detail": "Azores Airlines asks you to request assistance at booking or up to 48 hours before the flight, by email or telephone. On the day of departure you must be at the check-in desk when it opens so the paperwork can be completed in time for the service to be provided.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "\"If you are travelling with your own mobility equipment, wheelchair, crutches, walkers or other mobility aids you will be able to bring them free of charge in addition to the standard baggage allowance.\" Assistive devices carried in the cabin are also free and outside the carry-on allowance.", "src": [ "s2", "s4" ] }, "devices_per_passenger": { "value": 2, "detail": "The only published count: \"Assistive devices are not included in the passenger's carry-on baggage allowance (a maximum of two assistive devices)\" carried free in the cabin. No cap is published on checked mobility aids, which travel free in addition to the standard baggage allowance.", "src": [ "s2", "s4" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs may be dispatched at check-in — a service wheelchair is then provided for use inside the airport — or checked at the departure gate if you prefer to use your own chair through the terminal.", "src": [ "s2" ] }, "cabin_stowage": { "value": false, "detail": "The SATA Group mobility page (azoresairlines.pt), whose size table gives a separate column for \"Azores Airlines' A320 and A321 fleet\", states: \"Due to the dimensions and specifications of our aircrafts, please keep in mind that the storage of passenger wheelchairs in the cabin is not possible.\"", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "A chair checked at the departure gate \"will be returned to you at your destination gate or at your connecting airport\". Azores warns that a short layover may not allow this where disassembly and reassembly are needed, and suggests using its own service wheelchair instead.", "src": [ "s2" ] }, "max_weight_kg": { "value": 200, "detail": "Published wheelchair table: maximum weight 200 kg / 440 lbs, on both the Azores Airlines A320/A321 fleet and the SATA Air Açores Bombardier Q200/Q400 NextGen fleet.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 119, "width_cm": 140, "length_cm": 150, "detail": "Azores Airlines' own A320/A321 fleet: maximum wheelchair 150 cm long × 140 cm wide × 119 cm high, 200 kg / 440 lbs. Connecting SATA Air Açores Bombardier Q200 / Q400 NextGen flights are tighter at 142 × 114 × 114 cm (same 200 kg).", "src": [ "s2" ], "basis": "max_device" }, "notes": "Azores Airlines also publishes cabin, not hold, clearances and tells you to check them before booking: \"it is essential that you can move around the aisle and aircraft doors. Before booking your flight, please confirm the width of the doors and aisles of our fleet.\" Azores Airlines fleet — aisle 44 cm, passenger door 96 cm, seat width 43 cm; SATA Air Açores fleet — aisle 40 cm, passenger door 76 cm, seat width 43 cm.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage figures are published, because Azores Airlines states that passenger wheelchairs cannot be stowed in the cabin at all.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Spillable wet batteries may travel in the hold only and need approval by SATA Azores Airlines. Conditions: battery disconnected; terminals protected against short circuits and fitted with spill-resistant vent caps; original packaging or an individual rigid, liquid-tight package, properly identified; battery securely attached to the aid if it stays installed.", "src": [ "s3" ] }, "non_spillable": { "value": true, "detail": "Batteries meeting special provision A67, nickel-metal hydride batteries and dry batteries are accepted: battery disconnected, terminals protected against short circuits with spill-resistant vent caps, original or rigid impermeable packaging, battery securely attached to the aid. A maximum of one spare battery is allowed.", "src": [ "s3" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion powered wheelchairs are accepted, under separate rules for batteries the user cannot remove (they stay installed on the chair) and for user-removable batteries such as those on collapsible chairs (which must be carried in the passenger cabin).", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Where the lithium-ion battery cannot be removed by the user and stays installed: \"A battery not exceeding 300 Wh, or two batteries not exceeding 160 Wh each, may remain installed.\" Batteries must be securely attached and the electrical circuits prevented from functioning, per the manufacturer's instructions.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "No separate watt-hour cap is published for a battery removed into the cabin. For user-removable batteries Azores requires only terminal insulation, protection from damage (e.g. a protective pouch) and carriage in the passenger cabin; the 300 Wh and 160 Wh figures it publishes are stated for batteries that remain installed and for spares.", "src": [] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery must not exceed[…] 300 Wh, or for a device that is fitted with [a pair of] batteries required for operation, each battery must not exceed 160 Wh\"; the batteries must be individually protected to prevent short circuits.", "src": [ "s3" ] }, "spares_allowed": { "value": 1, "detail": "Lithium-ion: a maximum of one spare battery, up to 300 Wh, carried in the passenger cabin. Non-spillable wet, nickel-metal hydride or dry batteries: \"only allowed to carry a maximum of one spare battery\". Azores publishes no alternative allowing a pair of smaller spares.", "src": [ "s3" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the design. A lithium battery the user cannot remove stays installed on the chair. Where the chair allows the user to remove the battery (e.g. a collapsible chair), the removed battery must be insulated, protected from damage and carried in the passenger cabin. Wet batteries, spillable or not, must at least be disconnected.", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "Terminals must be protected against short circuits — insulated, for example with adhesive tape over exposed terminals and the battery enclosed in a container. Wet batteries must be disconnected and fitted with spill-resistant vent caps. Removed or spare batteries must be protected from damage, e.g. each placed in a protective pouch.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded. Azores asks you to supply the device's dimensions, weight, battery type and details of any replacement batteries up to 48 h before departure, and to follow the manufacturer's instructions for securing the battery and inhibiting the circuits.", "src": [] } }, "allowed": { "value": true, "detail": "Battery-operated wheelchairs and scooters are accepted. Where the chair has to be prepared for stowage it must be checked at the airport counter rather than the gate; some disassembly may be needed, including disconnecting and reconnecting the battery under Dangerous Goods requirements. The accessibility page adds that battery-powered chairs are accepted \"if they fit in the hold\".", "src": [ "s2", "s4" ] }, "max_weight_kg": { "value": 200, "detail": "The published wheelchair table, which covers battery-powered chairs and scooters as well as manual chairs, gives a maximum weight of 200 kg / 440 lbs.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 119, "width_cm": 140, "length_cm": 150, "detail": "Same published table as for manual chairs: Azores Airlines A320/A321 — 150 cm (L) × 140 cm (W) × 119 cm (H); SATA Air Açores Bombardier Q200/Q400 NextGen — 142 × 114 × 114 cm. Both 200 kg / 440 lbs.", "src": [ "s2" ], "basis": "max_device" }, "gate_delivery": { "value": false, "detail": "\"If you have dropped off your battery-operated wheelchair or scooter at check-in, it will be returned to you at Baggage Claim upon arrival at your final destination.\" Battery chairs needing preparation must be checked at the airport counter and staff take you to the gate in a service wheelchair; gate return is published only for manual chairs.", "src": [ "s2" ] }, "notes": "Some disassembly of a battery-powered chair may be required at the check-in counter, including disconnection and reconnection of the battery under Dangerous Goods requirements." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "There is no on-board aisle chair. Azores Airlines' own Accessibility Plan Progress Report of June 2025 states: \"Azores Airlines is in the process of analyzing the operational need for procuring cabin wheelchairs to allow movement on board, mainly to sanitary installations. This is an open item.\" So on a transatlantic A321 LR you cannot reach the lavatory by aisle chair; crew are not qualified to lift you, and a companion aged 18+ is mandatory if you cannot use the toilet or transfer to your seat autonomously.", "src": [ "s6", "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Azores does not claim an accessible lavatory. It publishes only grab-bar locations: on the A320, toilets with grab bars at the front and on the right at the rear; on the A321neo and the A321 LR, at the front of the aircraft. The Accessibility Plan adds only that \"its aircraft feature lavatories with grab bars\". Note there is no cabin wheelchair to reach them (see onboard_wheelchair).", "src": [ "s4", "s5" ] }, "transfer_assistance": { "value": true, "detail": "Trained employees or contractors give boarding and deplaning assistance including moving to and from the seat, and once on board will help you move to or from the restrooms and stow or retrieve small assistive devices. Cabin crew are not qualified to lift you, feed you, give medication or help inside the lavatory — that requires a companion aged 18 or over.", "src": [ "s1", "s4" ] }, "seating": { "value": true, "detail": "Seats designated for passengers with disabilities have movable armrests on the A320, A321neo and A321 LR. A movable-aisle-armrest seat is provided when you board by aisle chair and cannot transfer over a fixed armrest; bulkhead seats, extra legroom and an adjacent seat for a companion are provided on request, subject to availability in the same cabin.", "src": [ "s4" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,519 SDR (~EUR 1,900) for checked baggage including mobility devices, plus repair or replacement and a loan device", "detail": "Report mishandling to the Baggage Irregularities Service at the arrival airport before leaving, or in writing within 7 days. Azores will either handle repair/replacement or pay your preferred supplier directly, and will seek a loan of suitable equipment meanwhile. Liability is limited to SDR 1,519 unless you declare a higher value in advance and pay a fee.", "src": [ "s4" ] }, "aircraft_hold_note": "Wheelchair limits are published per fleet: Azores Airlines A320/A321 — 150 cm (L) × 140 cm (W) × 119 cm (H), max 200 kg / 440 lbs; SATA Air Açores Bombardier Q200 and Q400 NextGen, used on the inter-island connections sold alongside S4 flights — 142 × 114 × 114 cm, same 200 kg limit. Separately, and about the cabin rather than the hold, Azores publishes aisle and passenger-door widths and asks you to check them before booking: Azores Airlines fleet aisle 44 cm and door 96 cm; SATA Air Açores fleet aisle 40 cm and door 76 cm (seat width 43 cm on both)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "HOW THESE PAGES WERE READ ON 2026-07-29. www.azoresairlines.pt and www.sata.pt both resolve to a single Microsoft Azure Application Gateway (20.103.0.23) that returned HTTP 403 to every direct request from this machine — browser and tool user agents, HTTP/1.1 and HTTP/2, http and https, www and apex, even robots.txt and favicon — so the block is host-wide and looks reputation- or geography-based rather than page-specific. The four HTML pages cited (s1–s4) were therefore read live through Google's translation proxy (www-azoresairlines-pt.translate.goog, which fetches from Google's own addresses and returns the origin's markup); the text matched the Internet Archive captures of 2026-03-17 to 2026-07-15 word for word, so the citations were moved from those snapshots to the canonical live URLs with a retrieved date of 2026-07-29. The three PDF sources (s5, s6) and the CDN in general are on a different host, cdn.azoresairlines.pt, which sits behind Azure Front Door and IS directly reachable — those were fetched with no intermediary at all. IMPORTANT CHANGE THIS PASS: the June 2025 Progress Report (s6) says in plain words that Azores Airlines has no cabin wheelchair — \"Azores Airlines is in the process of analyzing the operational need for procuring cabin wheelchairs to allow movement on board, mainly to sanitary installations. This is an open item.\" — so onboard_wheelchair moved from null (\"not published\") to false. On a 6-hour A321 LR transatlantic sector that means no way to reach the lavatory unless you can walk or be walked there by your own companion. Azores Airlines (S4) shares the SATA group site with SATA Air Açores (SP), and the published wheelchair table covers both fleets — the smaller Q200/Q400 figures belong to the inter-island carrier, not to S4's own A320/A321s. Two further points: passengers travelling with a wheelchair cannot carry pets in the cabin (the animal must go in the hold), and since 17 March 2025 Azores refunds the fare difference where a wheelchair user had to take a more expensive flight because the chair could not be carried (Azores-operated flights bought directly, identical origin, destination and cabin). Azores publishes a Canadian ATPRR Accessibility Plan (2023/2024/2025), available in large print, braille or audio on request.", "searched_urls": [ "https://www.azoresairlines.pt/en", "https://www.azoresairlines.pt/", "https://www.azoresairlines.pt/en/prepare-your-trip/special-assistance", "https://www.azoresairlines.pt/en/information/special-services/mobility-and-wheelchair-assistance", "https://azoresairlines.pt/en/information/special-services/mobility-and-wheelchair-assistance", "https://www.azoresairlines.pt/en/information/special-services/special-assistance", "https://www.azoresairlines.pt/en/information/special-services/important-battery-information", "https://www.azoresairlines.pt/en/information/customer-commitment/accessibility", "https://www.azoresairlines.pt/en/information/customer-commitment/accessibility-canada", "https://www.azoresairlines.pt/en/information/prohibited-articles", "https://www.azoresairlines.pt/en/form/accessibility-feedback-form", "https://www.azoresairlines.pt/en/contacts", "https://www.azoresairlines.com/", "https://www.sata.pt/", "https://web.archive.org/web/20260715173542/https://www.azoresairlines.pt/en/information/special-services/special-assistance", "https://web.archive.org/web/20260317054331/https://www.azoresairlines.pt/en/information/special-services/mobility-and-wheelchair-assistance", "https://web.archive.org/web/20260421230423/https://www.azoresairlines.pt/en/information/special-services/important-battery-information", "https://web.archive.org/web/20260715173557/https://www.azoresairlines.pt/en/information/customer-commitment/accessibility", "https://azoresairlines.com/", "https://www.sata.pt/en", "https://www.sata.pt/robots.txt", "https://www.azoresairlines.pt/robots.txt", "https://www.azoresairlines.pt/sitemap.xml", "https://www.azoresairlines.pt/sites/default/files/2024-08/Accessibility%20Plan_Progress%20Report_AUG2024.pdf", "https://www.azoresairlines.pt/en/information/special-services/accessibility/accessibility-feedback-form", "https://www.azoresairlines.pt/en/information/dimensions-inside-aircrafts", "https://www-azoresairlines-pt.translate.goog/en/information/special-services/mobility-and-wheelchair-assistance", "https://www-azoresairlines-pt.translate.goog/en/information/special-services/important-battery-information", "https://www-azoresairlines-pt.translate.goog/en/information/special-services/special-assistance", "https://www-azoresairlines-pt.translate.goog/en/information/customer-commitment/accessibility", "https://www-azoresairlines-pt.translate.goog/en/information/dimensions-inside-aircrafts", "https://cdn.azoresairlines.pt/sites/default/files/2025-06/Accessibility_Plan_2024.pdf", "https://cdn.azoresairlines.pt/sites/default/files/2025-05/Progress%20Report_JUN2025.pdf", "https://cdn.azoresairlines.pt/sites/default/files/2025-06/Accessibility_Plan%20_SATA_2023.pdf", "https://cdn.azoresairlines.pt/sites/default/files/2024-05/Accessibility-Plan-Progress-Report_JUN_Final.pdf", "https://cdn.azoresairlines.pt/sites/default/files/2023-12/A4_Seatmap_A320_Incapacited_Wheelchair_DEZ_2023.pdf" ] } }, { "schema_version": "1.1", "slug": "azul-brazilian-airlines", "name": "Azul Brazilian Airlines", "iata_code": "AD", "icao_code": "AZU", "country": "Brazil", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.voeazul.com.br", "sources": [ { "id": "s1", "title": "Assistência especial (Portuguese)", "url": "https://www.voeazul.com.br/br/pt/sua-viagem/assistencia-especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Assistance (English)", "url": "https://www.voeazul.com.br/us/en/your-trip/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Bagagem despachada — \"Preciso transportar uma cadeira de rodas, como faço?\"", "url": "https://www.voeazul.com.br/br/pt/sua-viagem/planeje/bagagens/despachada", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Bagagens", "url": "https://www.voeazul.com.br/br/pt/sua-viagem/planeje/bagagens", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Brazil — Azul Center (capitals)", "number": "4003 1118", "hours": null, "region": "BR", "src": [ "s1" ] }, { "label": "Brazil — Azul Center, toll free", "number": "0800 887 1118", "hours": null, "region": "BR", "src": [ "s1" ] }, { "label": "International — \"Call us\" number on Azul's English site", "number": "+55 11 4003 3255", "hours": null, "region": "INTL", "src": [ "s2" ] }, { "label": "US/Canada — toll free (Azul English site)", "number": "1 888 587 2985", "hours": null, "region": "US", "src": [ "s2" ] } ], "email": [], "web_form": [ { "label": "Assistance request — tick \"Atendimento Especial\" / \"Special Service\" during booking on the site or app", "url": "https://www.voeazul.com.br/br/pt/sua-viagem/assistencia-especial", "src": [ "s1" ] }, { "label": "Acompanhamento de solicitação (request follow-up / Central de Atendimento)", "url": "https://www.voeazul.com.br/br/pt/ajuda/acompanhamento-de-solicitacao", "src": [ "s3" ] } ], "relay": [ { "label": "Rybená — Libras (Brazilian Sign Language) virtual attendant", "detail": "Azul offers the Rybená virtual attendant, which renders its pages in Brazilian Sign Language (Libras), for Deaf customers at the time of purchase.", "src": [ "s1", "s2" ] }, { "label": "Céu — Azul's virtual assistant / online chat", "detail": "Online chat with Céu at chatbot-voeazul.inbot.com.br, linked from the baggage and special-assistance pages.", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Assistência especial — Pessoa com deficiência física ou mobilidade reduzida", "url": "https://www.voeazul.com.br/br/pt/sua-viagem/assistencia-especial", "src": [ "s1" ] }, { "label": "Special Assistance (English)", "url": "https://www.voeazul.com.br/us/en/your-trip/special-assistance", "src": [ "s2" ] }, { "label": "Checked baggage — \"I need to transport a wheelchair, how do I do it?\"", "url": "https://www.voeazul.com.br/br/pt/sua-viagem/planeje/bagagens/despachada", "src": [ "s3" ] } ], "notes": "Azul publishes no dedicated accessibility e-mail address or TTY number; requests are made in the booking flow, through Azul Center (4003 1118 / 0800 887 1118), at check-in or at the airport. The only e-mail on the English page, contactus@voeazul.com.br, is marked \"For Curaçao customers only\"." }, "policy": { "notice_hours": { "value": 48, "detail": "Wheelchair-specific: \"Outras assistências, como cadeira de rodas, exigem o prazo mínimo de 48h antes do horário de partida do voo\"; the list says \"48h de antecedência para qualquer outra ajuda ou necessidade\". Also 72h if a companion is required; FREMEC between 30 calendar days and 7 working days. No stricter powered-chair deadline is published.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Tick \"Atendimento Especial\" when buying on the site or app, or call Azul Center on 4003 1118 / 0800 887 1118; you can also ask at check-in or at the airport", "detail": "\"Ao comprar o seu voo pelo site ou app, clique em 'Atendimento Especial'… Você também pode solicitar assistência após a compra, entrando em contato com Azul Center: 4003 1118 ou 0800 887 1118.\" The wheelchair service can also be requested at check-in or at the airport.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "\"O despacho de um item de acessibilidade, como cadeira de rodas ou muletas, é gratuito\" — checking an accessibility item such as a wheelchair or crutches is free.", "src": [ "s1", "s2", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. \"O despacho de um item de acessibilidade, como cadeira de rodas ou muletas, é gratuito\" uses the indefinite article — Azul's own English page renders it \"Checking in AN accessibility item… is free\" — and the baggage page says \"sua cadeira de rodas OU OUTRO equipamento que precisa para sua locomoção\". No number is published.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Accepted on Azul mainline: \"Você pode despachar gratuitamente sua cadeira de rodas ou outro equipamento que precisa para sua locomoção.\" ROUTE EXCLUSION: on flights operated by Azul Conecta (its Cessna Caravan regional arm) customers who need a wheelchair to get around, or who need special ascent/descent equipment, are not accepted at all, and no boarding or disembarking assistance is provided — check the operating carrier before booking.", "src": [ "s3", "s1", "s2" ] }, "cabin_stowage": { "value": true, "detail": "\"Também é possível transportar com você a bordo, se preferir\" (you may also carry it with you on board, if you prefer). Azul publishes no cabin stowage dimensions and states elsewhere that battery-powered chairs are only allowed as checked baggage, so this appears to apply to an unpowered folding chair.", "src": [ "s3" ] }, "gate_delivery": { "value": null, "detail": "Azul does not publish whether the passenger's own chair is returned at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Azul publishes no weight limit for a checked wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Azul publishes no maximum wheelchair dimensions.", "src": [], "basis": null }, "notes": "Azul's assistance categories are: can walk but needs a wheelchair for long distances; can walk but needs help with stairs; cannot walk and cannot climb stairs.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Azul publishes no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Bateria Derramável: a Azul não transporta\" — Azul does not carry spillable batteries or batteries with corrosive liquids.", "src": [ "s1", "s2", "s3" ] }, "non_spillable": { "value": true, "detail": "\"Cadeira de rodas ou equipamento de mobilidade movido a bateria não derramável com tecnologia VRLA ou AGM (gel), dobrável ou não, deve estar desligada para evitar curto-circuito na aeronave e só é permitida como bagagem despachada. Além disso, a potência máxima deve ser de 12V.\"", "src": [ "s1", "s2", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Se a sua cadeira de rodas ou equipamento de mobilidade for movido a bateria de Íon Lithium ou Metal Lithium, ela deve ser dobrável e as baterias facilmente removidas, para permitir essa dobra\" — accepted only if the chair folds and the battery comes out easily.", "src": [ "s1", "s2", "s3" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"A potência deve ser de: uma bateria de até 300Wh ou duas baterias de até 160Wh cada. Em ambos os casos, as baterias devem estar instaladas na cadeira de rodas, que só é permitida como bagagem despachada.\" NOTE: this directly contradicts the preceding sentence on the same page, which says the batteries must be removed and carried in hand luggage.", "src": [ "s1", "s2", "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Azul publishes ONE cap and applies it to both scenarios. On the baggage page it follows the removal rule: \"as baterias são levadas na bagagem de mão, de forma isolada… É necessário também que seja uma bateria de até 300Wh ou duas baterias de até 160Wh cada\" — the very next sentence then says the batteries \"precisam estar instaladas na cadeira de rodas\".", "src": [ "s1", "s2", "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Azul does not publish a rule for spare wheelchair batteries; the 300 Wh / 2 x 160 Wh figures describe the batteries that power the chair.", "src": [] }, "spares_allowed": { "value": null, "detail": "Azul does not publish how many spare wheelchair batteries may be carried.", "src": [] }, "removal_required": { "value": true, "detail": "For lithium-ion / lithium-metal chairs: \"as baterias [devem ser] facilmente removidas… Nesses casos, você deverá levá-las na bagagem de mão, de forma isolada.\" Azul also says removable batteries travel as hand luggage while the chair is checked separately; non-removable ones are checked with the chair.", "src": [ "s1", "s2", "s3" ] }, "terminals": { "value": "Removed batteries carried in hand luggage isolated to prevent a short circuit in the aircraft; VRLA/AGM chairs must be switched off", "detail": "\"você deverá levá-las na bagagem de mão, de forma isolada para evitar curto-circuito na aeronave\"; gel/VRLA/AGM chairs \"deve[m] estar desligada[s] para evitar curto-circuito na aeronave\".", "src": [ "s1", "s2", "s3" ] }, "documentation": { "value": null, "detail": "Azul does not publish a battery spec sheet, MSDS or form requirement for wheelchair batteries.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Lithium-powered chairs are accepted only if the chair is foldable and the batteries are easily removable; VRLA/AGM gel chairs must be switched off and are checked only, with a maximum of 12 V; spillable batteries are refused. On flights operated by Azul Conecta, customers who need a wheelchair to get around are not accepted at all.", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Azul publishes no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Azul publishes no maximum dimensions for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Azul does not publish whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Azul cites Article 48 of Ordinance (Portaria) 676 of the Brazilian Civil Aviation Department: gel, AGM and lithium batteries are authorised, with non-dismountable batteries checked together with the chair and dismountable batteries carried as hand luggage while the chair is checked separately." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Azul does not publish whether an on-board aisle chair is available.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published on Azul's site.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Boarding and disembarking assistance is provided on Azul mainline flights, but \"em voos operados pela Azul Conecta, a assistência em embarque e desembarque não está disponível\" and customers who need a wheelchair to get around, or who need special ascent/descent equipment, are not accepted on those flights.", "src": [ "s1", "s2", "s3" ] }, "seating": { "value": null, "detail": "Azul publishes no movable-armrest or bulkhead seating policy for wheelchair users (it only excludes emergency-exit rows for pregnant travellers).", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. The checked-baggage page states only a general goods limit — \"O valor máximo é 1.131 DES… que é o limite de indenização\" — framed as a ceiling on the declared value of baggage Azul will carry at all, not as a wheelchair damage-liability rule, so it is not recorded here.", "src": [] }, "aircraft_hold_note": "Azul Conecta (its Cessna Caravan regional operation) does not accept customers who use a wheelchair for locomotion or who need special ascent/descent equipment, and provides no boarding or disembarking assistance." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "pt", "notes": "Read from Azul's Portuguese pages and cross-checked against its own English translation, which is near-literal but diverges in one material place. THE BIG THING A HUMAN MUST RE-CHECK: within a single paragraph Azul says lithium batteries must be removed and carried in hand luggage AND that \"in both cases the batteries must be installed in the wheelchair, which is only allowed as checked baggage\". Both readings are recorded (installed and removed caps are the same single published 300 Wh / 2 x 160 Wh figure). Second: Azul Conecta-operated flights refuse customers who need a wheelchair to get around — a hard route exclusion a traveller must check before booking. Third: the Portuguese page says Azul's medical department answers companion requests \"no prazo de até 7 (sete) dias úteis\" while the English page says \"within 48 hours\"; the English page is the outlier. Azul publishes no wheelchair size or weight limit, no count of free mobility aids (both language versions use an indefinite article, not \"one\"), no on-board aisle chair statement and no mobility-aid damage-liability policy — the 1,131 SDR figure on the baggage page caps the declared value of checked goods generally and is not a wheelchair liability rule.", "searched_urls": [ "https://www.voeazul.com.br/br/pt/sua-viagem/assistencia-especial", "https://www.voeazul.com.br/us/en/your-trip/special-assistance", "https://www.voeazul.com.br/br/pt/sua-viagem/planeje/bagagens", "https://www.voeazul.com.br/br/pt/sua-viagem/planeje/bagagens/despachada", "https://www.voeazul.com.br/br/pt/sua-viagem/planeje/bagagens/especial", "https://www.voeazul.com.br/br/pt/ajuda/fale-com-a-azul", "https://www.voeazul.com.br/br/pt/ajuda/central-de-atendimento" ] } }, { "schema_version": "1.1", "slug": "badr-airlines", "name": "Badr Airlines", "iata_code": "J4", "icao_code": "BDR", "country": "Sudan", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://badrairlines.com", "sources": [ { "id": "s1", "title": "Wheel Chair — Badr Airlines", "url": "https://badrairlines.com/en/wheel-chair.php", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Medical and Special needs (Request for special) — Badr Airlines", "url": "https://badrairlines.com/en/request-for-special.php", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Office Contacts — Badr Airlines", "url": "https://badrairlines.com/en/contact.php", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "الكراسي المتحركة (Wheelchairs) — Badr Airlines, Arabic site", "url": "https://badrairlines.com/ar/wheel-chair.php", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "General Help — Badr Airlines contact form", "url": "https://badrairlines.com/en/general-help.php", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Sudan — Headquarters / Contact Centre, Khartoum (agents speak Arabic or English)", "number": "+249 901230002", "hours": null, "region": "SD", "src": [ "s3" ] }, { "label": "Sudan — Customer Care team", "number": "+249 155144662", "hours": null, "region": "SD", "src": [ "s3" ] }, { "label": "Sudan — Customer Service short code, Zain network only (1111)", "number": "1111", "hours": null, "region": "SD", "src": [ "s3" ] } ], "email": [ { "label": "General enquiries, head office (no dedicated accessibility address is published)", "address": "info@badrairlines.com", "src": [ "s3" ] } ], "web_form": [ { "label": "General Help form — routes an enquiry to the right Badr contact", "url": "https://badrairlines.com/en/general-help.php", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Wheel Chair", "url": "https://badrairlines.com/en/wheel-chair.php", "src": [ "s1" ] }, { "label": "Medical and Special needs", "url": "https://badrairlines.com/en/request-for-special.php", "src": [ "s2" ] }, { "label": "الكراسي المتحركة — wheelchair page, Arabic site (lists the WCHR/WCHS/WCHC categories)", "url": "https://badrairlines.com/ar/wheel-chair.php", "src": [ "s4" ] } ], "notes": "Badr publishes no dedicated disability desk, accessibility email or TTY/relay service. Station and city-office phone numbers and sales e-mail addresses are listed per office (Khartoum, Omdurman, Port Sudan, El Obeid, El Fasher, Nyala, Geneina, Damazin, Kassala, and GSAs in Dubai, Sharjah and Abu Dhabi) on the Office Contacts page. Postal address: BADR Airlines, Customer Care, P.O. Box 6899, Khartoum, Sudan." }, "policy": { "notice_hours": { "value": 24, "detail": "\"If you require any of our special needs services, please request them when you make your reservation or at least 24 hours prior to the departure of your flight.\"", "src": [ "s2" ] }, "how_to_request": { "value": "Request at the time of booking, or at least 24 hours before departure, through Badr's reservations/contact centre or a city office", "detail": "Badr asks for special-needs services to be requested with the reservation or at least 24 h before departure. No online assistance-request form specific to disability is published; the site offers only a general contact form and per-office phone numbers.", "src": [ "s2", "s3", "s5" ] }, "fee_charged": { "value": false, "detail": "\"We provide wheelchair assistance to all passenger requiring such assistance free of charge. We shall accept your own wheelchair as baggage without charge and in addition to the free baggage allowance provided.\"", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Badr states that your own wheelchair travels free and outside the baggage allowance, but gives no number of mobility devices per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"We shall accept your own wheelchair as baggage without charge and in addition to the free baggage allowance provided.\" The Arabic page repeats this. Badr does not distinguish manual from powered chairs anywhere on its site.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Badr says nothing about stowing a folding manual wheelchair in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Badr does not say where a checked wheelchair is returned — nothing about delivery at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. No wheelchair weight limit appears anywhere on badrairlines.com.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Badr gives no wheelchair dimensions, and publishes no hold-door or hold-compartment figures for its fleet.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; Badr says nothing about in-cabin wheelchair stowage.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published; Badr publishes no battery rules at all.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published; Badr publishes no battery rules at all.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published; Badr publishes no battery rules at all.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA defaults apply — see the global rules. Badr states no watt-hour limit of its own.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA defaults apply — see the global rules. Badr states no watt-hour limit of its own.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA defaults apply — see the global rules. Badr states no watt-hour limit of its own.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Badr gives no spare-battery allowance for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Badr does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Badr gives no terminal-insulation, disconnection or immobilisation requirement.", "src": [] }, "documentation": { "value": null, "detail": "Not published. Badr asks for no battery spec sheet, MSDS or manufacturer label; the only paperwork it mentions is medical clearance for certain conditions.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Badr's wheelchair pages accept \"your own wheelchair\" free of charge but say nothing about battery-powered wheelchairs, mobility scooters or batteries of any kind, and the site has no dangerous-goods or restricted-items page (/en/dangerous-goods.php and /en/baggage.php both return 404).", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. No powered-wheelchair weight limit appears on badrairlines.com.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Badr gives no powered-wheelchair dimensions.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Badr does not say where a checked powered wheelchair is returned.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. The Arabic wheelchair page lists the three IATA assistance categories (WCHR, WCHS, WCHC) but does not say that an on-board aisle chair is carried on any aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Badr says nothing about lavatory accessibility on any of its aircraft.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Badr's Arabic wheelchair page publishes the three assistance categories it provides, including WCHC — \"the cabin wheelchair, for guests who cannot walk at all\" — alongside WCHR (can climb stairs and walk in the cabin) and WCHS (cannot climb stairs). No detail is given on who performs the transfer to the aircraft seat or what equipment is used.", "src": [ "s4" ] }, "seating": { "value": null, "detail": "Not published. Badr says nothing about movable armrests, bulkhead seating or exit-row restrictions for disabled passengers.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published. Badr's \"Terms and Conditions of Carriage\" page (/en/terms-and-conditions.php) renders as a heading with no body text, so no baggage or mobility-aid liability limit is readable on the site.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en, ar", "notes": "badrairlines.com is reachable and fast, but its accessibility content amounts to two short pages. The English \"Wheel Chair\" page is two sentences; the Arabic version of the same page is slightly richer and is the only place Badr defines the WCHR / WCHS / WCHC assistance categories it offers. There is no dangerous-goods, restricted-items or baggage page (/en/baggage.php, /en/dangerous-goods.php and /en/special-assistance.php all return 404) and the \"Terms and Conditions of Carriage\" page is an empty stub, so nothing at all is published about wheelchair batteries, dimensions, weights, gate delivery or damage liability. Medical clearance is required where a passenger \"is incapable of caring for himself and requires special assistance\", has an unstable physical or psychological condition, has had a recent major medical incident, has a condition that may be worsened by the flight environment, is actively contagious, may be a hazard or cause discomfort to other passengers because of a physical or behavioural condition, or requires a stretcher. Badr is a Sudanese carrier now operating largely from Port Sudan; several listed Khartoum city offices may not reflect current operations, so confirm by phone before relying on a local number.", "searched_urls": [ "https://www.badrairlines.com/", "https://badrairlines.com/en/wheel-chair.php", "https://badrairlines.com/ar/wheel-chair.php", "https://badrairlines.com/en/request-for-special.php", "https://badrairlines.com/en/contact.php", "https://badrairlines.com/en/general-help.php", "https://badrairlines.com/en/terms-and-conditions.php", "https://badrairlines.com/en/medical-special-needs.php", "https://badrairlines.com/en/faq.php", "https://badrairlines.com/en/contact-us.php", "https://badrairlines.com/en/baggage.php", "https://badrairlines.com/en/dangerous-goods.php", "https://badrairlines.com/en/special-assistance.php" ] } }, { "schema_version": "1.1", "slug": "bahamasair", "name": "Bahamasair", "iata_code": "UP", "icao_code": "BHS", "country": "Bahamas", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.bahamasair.com/", "sources": [ { "id": "s1", "title": "Passenger with Disability", "url": "https://www.bahamasair.com/special-assistance/passenger-with-disability", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessibility Service — Requesting Assistance form", "url": "https://www.bahamasair.com/quicklinks/accessibility-services/contactformaccessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted Items / Hazardous Material (HazMat)", "url": "https://www.bahamasair.com/baggage-information/restricted-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage Liability", "url": "https://www.bahamasair.com/baggage-information/baggage-liability", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact", "url": "https://www.bahamasair.com/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Requiring Extra Space", "url": "https://www.bahamasair.com/general-information/customers-requiring-extra-space", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Bahamas — Reservations (also the number to call for assistance requests inside 24 hours)", "number": "+1 242 702 4140", "hours": "Mon-Fri 08:30-16:30, Sat 09:00-13:00, Sun closed", "region": "BS", "src": [ "s2", "s5" ] }, { "label": "USA toll free — Reservations / assistance requests inside 24 hours", "number": "+1 800 222 4262", "hours": null, "region": "US", "src": [ "s2", "s5" ] }, { "label": "Bahamas Family Islands toll free — Reservations", "number": "+1 242 300 8359", "hours": null, "region": "BS", "src": [ "s5" ] }, { "label": "Bahamas — Customer Service", "number": "+1 242 702 4159", "hours": "Administration office Mon-Fri 08:30-16:30", "region": "BS", "src": [ "s5" ] } ], "email": [], "web_form": [ { "label": "Accessibility Services — Requesting Assistance form (wheelchair, respiratory device, service animal)", "url": "https://www.bahamasair.com/quicklinks/accessibility-services/contactformaccessibility", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Passenger with Disability", "url": "https://www.bahamasair.com/special-assistance/passenger-with-disability", "src": [ "s1" ] }, { "label": "Accessibility Services", "url": "https://www.bahamasair.com/quicklinks/accessibility-services/contactformaccessibility", "src": [ "s2" ] }, { "label": "Baggage Liability", "url": "https://www.bahamasair.com/baggage-information/baggage-liability", "src": [ "s4" ] } ], "notes": "Bahamasair publishes no dedicated disability or accessibility telephone line, no special-assistance email address and no TTY/relay service. The \"Accessibility Services\" quick link is a request form, not a desk. Bahamasair flies to the USA and cites the DOT Air Carrier Access Act Bill of Rights on its disability page, but no Complaints Resolution Official (CRO) name, number or page could be found anywhere on bahamasair.com." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline is published for a wheelchair or other assistive device — Bahamasair says only \"Please let us know you will need this assistance when making your reservation.\" The assistance form warns: \"If your flight is scheduled to depart in less than 24 hours, kindly call 1-242-702-4140 OR 1-800-222-4262 for immediate attention to your request.\" A 48-hour notice is published only for portable oxygen concentrators.", "src": [] }, "how_to_request": { "value": "Complete the online Accessibility Services \"Requesting Assistance\" form, or tell Bahamasair when making the reservation; inside 24 hours of departure call Reservations on 1-242-702-4140 or 1-800-222-4262", "detail": "\"So that we can understand and meet your specific needs, please complete the form below and a Bahamasair representative will contact you for additional information.\" The form asks whether you require wheelchair assistance, a respiratory assistive device or a service animal. For wheelchair service at connecting airports: \"Please let us know you will need this assistance when making your reservation.\"", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Bahamasair will offer a special wheelchair service that allows you to check your wheelchair at the departure gate and claim it at your arrival gate free of charge.\" \"Assistive devices approved for cabin transport do not count towards the combined number of checked and carry-on baggage a passenger is allowed free of charge, nor do they count towards the limit on carry-on items you may bring on board.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "No limit on the number of mobility devices per passenger is published. The only \"one\" in the policy is a cabin-capacity figure: Bahamasair stores one collapsible manual wheelchair in the cabin of each aircraft, first-come first-served.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Bahamasair will accept motorised and non-motorised assistive devices for transport. When necessary, we will disassemble and reassemble wheelchairs or assistive devices for customers when they travel.\" \"Non-collapsible wheelchairs/scooters are accepted as checked baggage. These items can be checked at the main ticket counter or the departure gate.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"Bahamasair will provide storage for one passenger's collapsible, manual wheelchair in the cabin of each aircraft. This service is available on a first-come, first-served basis and has priority over carry-on baggage belonging to other customers who board at the same city, provided the customer follows the pre-boarding procedure. In-cabin stowage space for assistive devices cannot be pre-reserved, but Bahamasair will accept carry-on wheelchairs, provided they collapse to fit in an overhead bin or under a seat.\"", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"Bahamasair will offer a special wheelchair service that allows you to check your wheelchair at the departure gate and claim it at your arrival gate free of charge. Although you can arrange to claim your chair at the connecting city, we recommend that the chair be checked through to the final destination. The additional time required to claim and recheck your chair at the connecting city may compromise your ability to make your connection.\"", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight for a wheelchair or assistive device is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions and no cargo-hold or hold-door dimensions are published anywhere on bahamasair.com.", "src": [], "basis": null }, "notes": "\"Bahamasair blocks a limited number of seats on each aircraft to accommodate customers who identify themselves as having a qualified disability. Adjacent seats are provided, under certain circumstances, for customers with disability who must travel with a companion for assistance.\" Bahamasair also states it will disassemble and reassemble wheelchairs or assistive devices when necessary, and that it has its own wheelchairs and representatives providing wheelchair service at connecting airports.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No measurements are published. The only in-cabin rule is qualitative: a carry-on wheelchair is accepted \"provided they collapse to fit in an overhead bin or under a seat\".", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Bahamasair publishes nothing about spillable (wet-cell) mobility-aid batteries. Its Restricted Items / HazMat page lists only generic dangerous-goods classes and does not mention wheelchairs.", "src": [] }, "non_spillable": { "value": null, "detail": "Bahamasair publishes nothing about non-spillable, gel, AGM, sealed lead-acid or dry-cell mobility-aid batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Bahamasair publishes no rule at all for lithium-ion powered wheelchairs. The Restricted Items page says only \"Spear [sic] lithium batteries are not allowed in checked baggage\", which is a general spare-battery rule and is not addressed to mobility aids.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. Bahamasair states no watt-hour figure anywhere on its site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. Bahamasair does not say whether a mobility-aid battery must travel in the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "No spare-battery allowance for mobility aids is published. The Restricted Items page's \"Spear [spare] lithium batteries are not allowed in checked baggage\" is a general checked-baggage prohibition, not a mobility-aid cabin allowance, so it is not recorded as a count here.", "src": [] }, "removal_required": { "value": null, "detail": "Bahamasair does not say whether a wheelchair battery must be removed. It says only that it \"will disassemble and reassemble wheelchairs or assistive devices for customers when they travel\".", "src": [] }, "terminals": { "value": null, "detail": "No terminal-insulation, disconnection or immobilisation requirement is published for mobility-aid batteries.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS, manufacturer label or form is required by the published policy.", "src": [] } }, "allowed": { "value": true, "detail": "\"Bahamasair will accept motorised and non-motorised assistive devices for transport.\" \"Non-collapsible wheelchairs/scooters are accepted as checked baggage. These items can be checked at the main ticket counter or the departure gate.\" No battery-type or watt-hour condition is attached anywhere on the site.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight for a powered wheelchair or mobility scooter is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions for a powered wheelchair or scooter, and no hold or hold-door dimensions, are published.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "The gate-check / arrival-gate-claim service is written for \"your wheelchair\" generally, immediately after the sentence accepting non-collapsible wheelchairs and scooters as checked baggage: \"These items can be checked at the main ticket counter or the departure gate. Bahamasair will offer a special wheelchair service that allows you to check your wheelchair at the departure gate and claim it at your arrival gate free of charge.\"", "src": [ "s1" ] }, "notes": "Bahamasair's entire published assistive-device policy is one paragraph. It accepts motorised chairs and scooters but says absolutely nothing about battery chemistry, watt-hours, removal, terminal protection or documentation — a power-chair user gets no advance answer from the site and must call Reservations. Separately, Bahamasair bans 'hoverboards' under its own policy page; that restriction is written for recreational self-balancing boards, not mobility aids." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"A special aisle chair is available to assist you if you are unable to walk.\" No aircraft exceptions are stated, but the adjoining sentence about movable armrests is limited to \"all of our jet aircraft\", so cover on the turboprop fleet is not confirmed.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Nothing is published about accessible lavatories on any Bahamasair aircraft.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"If you have special needs, upon request, pre-boarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding. A special aisle chair is available to assist you if you are unable to walk.\" No lifting or transfer limits are stated.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"Bahamasair blocks a limited number of seats on each aircraft to accommodate customers who identify themselves as having a qualified disability. Adjacent seats are provided, under certain circumstances, for customers with disability who must travel with a companion for assistance.\" \"All of our jet aircraft are equipped with specially designed seats that feature moveable aisle armrests to help make seating easier.\"", "src": [ "s1" ] } }, "damage_liability": { "value": "Domestic: up to US$453.50 per ticketed customer. International: Warsaw Convention US$9.07 per pound to a maximum 50 lb (US$453.50) per checked bag, or the Montreal Convention SDR limit. No mobility-aid-specific or ACAA full-value rule is published", "detail": "\"Bahamasair will reimburse up to $453.50 per ticketed domestic customer for lost or damaged checked baggage, subject to claim verification.\" \"For travel governed by the Warsaw Convention, we will reimburse up to $9.07 per pound, up to a maximum weight of 50 pounds per checked bag (a maximum of $453.50 per checked bag). For travel governed by the Montreal Convention, we will reimburse up to maximum SDR per ticketed customer.\" Nothing exempts wheelchairs from these caps.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Bahamasair's accessibility content is unusually good on the ground-handling side and completely silent on batteries. STRENGTHS: motorised and non-motorised devices both accepted; one collapsible manual chair stored in the cabin per aircraft with priority over other passengers' carry-on; gate check and arrival-gate return of the chair free of charge; a boarding aisle chair; movable aisle armrests on all jet aircraft; pre-blocked seats and adjacent companion seats; disassembly and reassembly offered. GAP THAT MATTERS MOST: not one word about wheelchair batteries — no chemistry rule, no watt-hour figure, no removal or terminal requirement, no documentation. A lithium power-chair user cannot plan from this site and must telephone Reservations. The only battery sentence on the whole site is on the Restricted Items page: \"Spear lithium batteries are not allowed in checked baggage\" (a typo for spare), which is a general rule and is not written for mobility aids. LIABILITY WARNING: damage to a checked wheelchair is capped like ordinary baggage — US$453.50 domestic, US$9.07/lb to 50 lb under Warsaw internationally — with no full-value mobility-aid exception, although Bahamasair serves the USA and cites the DOT Air Carrier Access Act Bill of Rights (14 CFR Part 382) on its own disability page; a human should re-check whether a US-DOT-compliant full-value rule and a named Complaints Resolution Official exist somewhere off-site. FLEET NUANCE: movable armrests are promised for \"all of our jet aircraft\" only; Bahamasair also flies turboprops. NOTICE FIELD CHOICE: notice_hours is null because no wheelchair deadline is published; the 24-hour figure on the assistance form is a routing instruction (call instead of using the form) and the 48-hour figure applies only to portable oxygen concentrators.", "searched_urls": [ "https://www.bahamasair.com/", "https://www.bahamasair.com/policies", "https://www.bahamasair.com/special-assistance/passenger-with-disability", "https://www.bahamasair.com/quicklinks/accessibility-services/contactformaccessibility", "https://www.bahamasair.com/baggage-information/restricted-items", "https://www.bahamasair.com/other-policies-forms/hazardous-material-policy", "https://www.bahamasair.com/baggage-information/baggage-liability", "https://www.bahamasair.com/general-information/customers-requiring-extra-space", "https://www.bahamasair.com/quicklinks/contract-of-carriage", "https://www.bahamasair.com/contact", "https://www.bahamasair.com/policies/restricted-items", "https://www.bahamasair.com/policies/hazardous-material-policy", "https://www.bahamasair.com/policies/baggage-liability" ] } }, { "schema_version": "1.1", "slug": "bamboo-airways", "name": "Bamboo Airways", "iata_code": "QH", "icao_code": "BAV", "country": "Vietnam", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.bambooairways.com/", "sources": [ { "id": "s1", "title": "Disabled passengers", "url": "https://www.bambooairways.com/vn/en/travel-info/special-services/disabled-passengers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special baggage — Wheelchairs / baby-strollers", "url": "https://www.bambooairways.com/vn/en/travel-info/baggage-info/special-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dangerous items — battery-powered wheelchairs and mobility aids", "url": "https://www.bambooairways.com/vn/en/travel-info/baggage-info/dangerous-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Information", "url": "https://www.bambooairways.com/vn/en/contact-us/contact-info", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Delayed, Damaged or Lost baggage", "url": "https://www.bambooairways.com/vn/en/travel-info/baggage-info/delayed-damaged-or-lost-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Disabled passengers (global site) — online check-in exclusions notice", "url": "https://www.bambooairways.com/gl/en/travel-info/special-services/disabled-passengers", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Vietnam — Customer Service Center / Call Center (hotline 1900 1166)", "number": "+84 1900 1166", "hours": "Call charges 1,000 VND/minute; press 1 for Bamboo Airways", "region": "VN", "src": [ "s4" ] }, { "label": "Vietnam — Customer Service Center alternate hotline 1900 1133", "number": "+84 1900 1133", "hours": "Call charges 1,000 VND/minute", "region": "VN", "src": [ "s4" ] }, { "label": "Ho Chi Minh City ticket office (481 Cong Hoa Street)", "number": "+84 28 7100 1666", "hours": "08:00-17:00 Monday to Friday", "region": "VN", "src": [ "s4" ] }, { "label": "Hanoi ticket office (ext. 1905/1906/1907)", "number": "+84 24 3233 3233", "hours": null, "region": "VN", "src": [ "s4" ] } ], "email": [ { "label": "Customer Service Center (hotline mailbox)", "address": "19001166@bambooairways.com", "src": [ "s4" ] }, { "label": "Ho Chi Minh City ticket office", "address": "cto.sgn@bambooairways.com", "src": [ "s4" ] }, { "label": "Hanoi ticket office", "address": "cto.han@bambooairways.com", "src": [ "s4" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Disabled passengers", "url": "https://www.bambooairways.com/vn/en/travel-info/special-services/disabled-passengers", "src": [ "s1" ] }, { "label": "Special baggage — wheelchairs", "url": "https://www.bambooairways.com/vn/en/travel-info/baggage-info/special-baggage", "src": [ "s2" ] }, { "label": "Dangerous items — battery-powered wheelchairs", "url": "https://www.bambooairways.com/vn/en/travel-info/baggage-info/dangerous-items", "src": [ "s3" ] } ], "notes": "Bamboo Airways publishes no dedicated disability desk, no special-assistance email address, no assistance-request web form and no TTY/relay service. Wheelchair requests are accepted only \"via Bamboo Airways ticket offices (including our official ticket offices and travel agent offices) and our Hotline\" — the generic 1900 1166 call centre. The contact page's office list covers Vietnam and Thailand only." }, "policy": { "notice_hours": { "value": 24, "detail": "\"Requests for wheelchair services must be made at least 24 hours before scheduled departure time.\" Longer lead times apply elsewhere: passengers requiring special assistance services \"are asked to complete required documents 14 days prior to the date of departure\", a health certificate must be dated within 07 days of actual departure, and oversized/special baggage must be booked \"at least 03 hours before flight departure time\".", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request at least 24 hours before departure through a Bamboo Airways ticket office (own offices or travel agents) or the hotline 1900 1166 — it cannot be added online, and wheelchair users must collect a boarding pass at the airport counter", "detail": "\"Requests must be made at least 24 hours before scheduled departure time, via Bamboo Airways ticket offices (including our official ticket offices and travel agent offices) and our Hotline.\" Online check-in is not applicable to \"Passengers requiring special medical assistance (wheelchair)\" or to any passenger requesting a special service other than a special meal.", "src": [ "s1", "s6" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchair is not considered as checked baggage allowance if the passenger is the one requiring wheelchair assistance. One (1) wheelchair can check-in with free of charge for each passenger.\" \"If the above condition is not met, the wheelchair/baby stroller shall be considered as baggage allowance and charged as excess baggage if the total weight exceeds baggage allowance.\"", "src": [ "s2" ] }, "devices_per_passenger": { "value": 1, "detail": "\"One (1) wheelchair can check-in with free of charge for each passenger.\" A further device falls inside the ordinary checked-baggage allowance and is charged as excess baggage above it.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "The passenger's own wheelchair is carried free and outside the checked-baggage allowance when the passenger is the wheelchair user: \"Wheelchair is not considered as checked baggage allowance if the passenger is the one requiring wheelchair assistance.\"", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Bamboo Airways does not say whether a folding manual wheelchair may be stowed in the cabin. Its only cabin rule is the general carry-on limit of 115 cm total (56 x 36 x 23 cm), which is not written for wheelchairs.", "src": [] }, "gate_delivery": { "value": null, "detail": "Nothing is published about returning the passenger's own chair at the aircraft door or jet bridge; the disabled-passengers page describes only Bamboo's own airport wheelchairs and high-lift trucks.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No maximum weight for a wheelchair is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions and no hold or hold-door dimensions are published.", "src": [], "basis": null }, "notes": "Bamboo Airways uses the WCHR / WCHS / WCHC service codes and caps each per flight: a maximum of 08 WCHR/WCHS passengers per flight; WCHS not exceeding the number of the aircraft's main emergency exits (accompanied) or half that number (unaccompanied); WCHC 02 passengers per flight when accompanied. Passengers are asked to be at the airport at least 2 hours before departure.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage limit is published. The 56 x 36 x 23 cm / 115 cm carry-on figure is a general cabin-bag rule and is not recorded here as a wheelchair limit.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted in checked baggage only with operator approval and notification of the pilot in command. Where possible the aid is loaded and secured upright with the battery firmly attached, terminals protected from short circuit and circuits isolated; otherwise the battery must be removed into a leak-proof, alkali/acid-resistant package with absorbent material, marked \"Battery, wet, with wheelchair\" and a corrosive label.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted in checked baggage with operator approval. The battery must be firmly attached to the aid, terminals protected from short circuit (e.g. in battery containers) and separated from each other; the battery must comply with special provision A67 or be tested for vibration and pressure per Packing Instruction 872. Not permitted as carry-on or on the person.", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Allowed in case batteries are removed and transported in passenger cabin.\" Operator approval and pilot-in-command notification are both required, and batteries must meet UN Manual of Tests and Criteria Part III sub-section 38.3. \"Mobility aids with non-removable lithium batteries: not accepted as checked baggage.\"", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour ceiling is published for a lithium battery left installed, because that configuration is refused: \"Mobility aids with non-removable lithium batteries: not accepted as checked baggage.\" The battery must come out and travel in the cabin.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the aid is designed so the user can fold it and remove the battery: \"The battery must be removed and transported in a passenger compartment... Battery capacity must not exceed 300 Wh.\" Exposed terminals must be insulated (e.g. taped) and each battery placed in a safety bag; removal must follow the manufacturer's or owner's instructions.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"May transport 01 spare battery no stronger than 300 Wh or 02 spare batteries no stronger than 160 Wh each.\" The pilot in command must be informed of the location of spare lithium-ion batteries.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: \"May transport 01 spare battery no stronger than 300 Wh or 02 spare batteries no stronger than 160 Wh each\" — so one spare up to 300 Wh, or two if each is no more than 160 Wh.", "src": [ "s3" ] }, "removal_required": { "value": "conditional", "detail": "Depends on chemistry and design. Lithium: the battery must be removed and carried in the passenger cabin, and a non-removable lithium battery makes the aid unacceptable as checked baggage. Non-spillable: the battery stays firmly attached unless the aid folds and is designed for detachment, in which case the detached battery goes in a secure bag on the cargo deck. Wet cell: stays attached if the aid can be loaded and secured upright, otherwise removed into a sealed package.", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "Required for every battery type. Lithium: \"Terminals of the battery must be protected from short circuit by isolation such as tapes with respect to exposed terminals\", each battery in a safety bag. Non-spillable: terminals protected from short circuit, e.g. in battery containers, and separated from each other. Wet cell: terminals protected from short circuit and circuits isolated.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "No spec sheet, MSDS, manufacturer letter or form is required of the passenger. The published requirements fall on the battery itself (UN Manual of Tests and Criteria Part III sub-section 38.3; special provision A67 / Packing Instruction 872 for non-spillable batteries), not on paperwork the traveller must produce.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Battery-powered mobility aids travel as checked baggage, but every configuration in Bamboo's dangerous-items table is marked \"Approved by aircraft operators: Yes\" — prior airline approval is required — and lithium chairs are accepted only \"in case batteries are removed and transported in passenger cabin\". \"Mobility aids with non-removable lithium batteries: not accepted as checked baggage.\" Passengers \"are recommended to contact aircraft operator in advance before transport\".", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight for a powered wheelchair or scooter is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions for a powered mobility aid, and no hold or hold-door dimensions, are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Nothing is published about returning a powered wheelchair at the aircraft door or arrival gate.", "src": [] }, "notes": "Every battery-powered mobility aid must be \"transported in a manner that prevents and protects from damage caused by collision with other luggage and goods\", and the pilot in command must be told where the aid or its battery is loaded. Bamboo republishes the Civil Aviation Authority of Vietnam's Decision No. 1541/QD-CHK of 14 September 2021 on its own dangerous-items page and applies it as its policy." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Bamboo Airways publishes nothing about an on-board aisle wheelchair. The specialised equipment it lists is ground equipment — \"wheelchairs, high lift trucks etc.\" used at the terminal and on the ramp.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Nothing is published about accessible lavatories.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "WCHC covers passengers \"completely immobile, who require assistance to move about while on the ground (at terminal, on ramp), while entering/exiting aircraft and while in the cabin\", but it is capped at 02 accompanied passengers per flight and for unaccompanied passengers the table states \"This service is currently not available.\" A travel assistant must be 18 or over, may escort only one passenger, and is responsible for helping them up and down the aircraft steps and to and from the cabin seat.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Bamboo Airways publishes no movable-armrest, bulkhead or seat-allocation rule for disabled passengers: its disabled-passenger page covers WCHR/WCHS/WCHC categories and per-flight caps but never where such a passenger is seated.", "src": [] } }, "damage_liability": { "value": "Capped by a published per-item schedule — internationally US$30 per baggage item in Economy and US$40 in Business; domestically 150,000-500,000 VND (Economy) or 250,000-750,000 VND (Business) by damage type; damage claims must be filed within 7 days of collection", "detail": "\"Our liability with checked baggage is limited by international air transport regulations based on the Warsaw Convention or Montreal Convention, and pursuant to Bamboo Airways' Conditions of Carriage.\" Published caps: international \"Economy Class: $30 or equivalent local currency per item; Business Class: $40\"; domestic \"Completely damaged bag/suitcase, non-repairable 500,000 [Economy] / 750,000 [Business]\" VND. No mobility-aid exception is published.", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The battery rules are specific and complete (Bamboo republishes CAAV Decision 1541/QD-CHK as its own policy): removable lithium battery into the cabin, 300 Wh ceiling, one 300 Wh spare or two 160 Wh spares, terminals taped, safety bags, pilot in command informed. THE HARD STOP: \"Mobility aids with non-removable lithium batteries: not accepted as checked baggage\" — many modern power chairs have sealed packs and cannot fly Bamboo. CAPACITY LIMITS THAT CAN LEAVE YOU BEHIND: 08 WCHR/WCHS passengers per flight maximum; WCHS limited to the number of main emergency exits (accompanied) or half (unaccompanied); WCHC 02 accompanied passengers per flight; and WCHC for UNACCOMPANIED passengers is marked \"This service is currently not available\", so a solo passenger who cannot move about the cabin unaided appears not to be carried. Requests are ticket-office or hotline only — no online request, and wheelchair users are excluded from online check-in. High-lift trucks exist only at HAN, SGN, DAD, PQC, TBB, CXR, VII, VCL, VCA and DLI; elsewhere \"Bamboo Airways' ground staff and passenger's travel assistant (if any) will assist passengers in ascending/descending the aircraft steps\". WORST FINDING FOR AN EXPENSIVE CHAIR: the published damage cap is US$30 per item in Economy, US$40 in Business on international routes; a human should re-check whether the Conditions of Carriage displace that schedule for mobility aids. Bamboo also publishes broad refusal powers (\"Bamboo Airways shall reject transportation if passenger's conditions are expected to worsen during the itinerary or may affect other passengers\"), documents due 14 days before departure and a health certificate no more than 7 days old.", "searched_urls": [ "https://www.bambooairways.com/", "https://www.bambooairways.com/gl/en/travel-info/special-services/disabled-passengers", "https://www.bambooairways.com/vn/en/travel-info/special-services/disabled-passengers", "https://www.bambooairways.com/vn/en/travel-info/baggage-info/special-baggage", "https://www.bambooairways.com/vn/en/travel-info/baggage-info/dangerous-items", "https://www.bambooairways.com/vn/en/travel-info/baggage-info/delayed-damaged-or-lost-baggage", "https://www.bambooairways.com/vn/en/contact-us/contact-info" ] } }, { "schema_version": "1.1", "slug": "bangkok-airways-", "name": "Bangkok Airways", "iata_code": "PG", "icao_code": "BKP", "country": "Thailand", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.bangkokair.com/", "sources": [ { "id": "s1", "title": "Disability and Accessibility Travel", "url": "https://www.bangkokair.com/disability-and-accessibility-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Goods — passenger provisions table (Mobility Aids rows)", "url": "https://www.bangkokair.com/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Bangkok Airways Office — call centre and airport office contacts", "url": "https://www.bangkokair.com/our-offices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions of Carriage — notice of liability limits", "url": "https://www.bangkokair.com/conditions/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Thailand — Bangkok Airways Call Center (1771)", "number": "1771", "hours": "08.00-20.00 daily", "region": "TH", "src": [ "s3" ] }, { "label": "Bangkok Airways Call Center (international)", "number": "+66 2 270 6699", "hours": "08.00-20.00 daily", "region": "TH", "src": [ "s3" ] }, { "label": "Suvarnabhumi Airport office (BKK)", "number": "1771", "hours": "Office 04.30-21.00 daily; the 1771 line itself is listed as Call Center 08:00-20:00", "region": "TH", "src": [ "s3" ] }, { "label": "Don Mueang Airport office (DMK)", "number": "02 024 5990-1", "hours": "07.00-18.00 daily", "region": "TH", "src": [ "s3" ] } ], "email": [ { "label": "Reservations (wheelchair and mobility-aid requests)", "address": "reservation@bangkokair.com", "src": [ "s3" ] }, { "label": "Central baggage tracing — baggage irregularity / damage", "address": "centralbaggagetracing@bangkokair.com", "src": [ "s3" ] }, { "label": "Don Mueang airport office", "address": "dmkrrpg@bangkokair.com", "src": [ "s3" ] } ], "web_form": [ { "label": "PG Live Chat", "url": "https://wsapp.onetoonecontacts.com:8084/pglivechat/register", "src": [ "s1" ] }, { "label": "Your Feedback form", "url": "https://www.bangkokair.com/feedback", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Disability and Accessibility Travel", "url": "https://www.bangkokair.com/disability-and-accessibility-travel", "src": [ "s1" ] }, { "label": "Dangerous Goods (mobility aid battery rules)", "url": "https://www.bangkokair.com/dangerous-goods", "src": [ "s2" ] }, { "label": "Conditions of Carriage", "url": "https://www.bangkokair.com/conditions/conditions-of-carriage", "src": [ "s4" ] } ], "notes": "There is no dedicated accessibility phone line, email or online assistance form — Bangkok Airways routes wheelchair and mobility-aid requests through the general Reservation Center (1771 / +66 2 270 6699 / reservation@bangkokair.com) or a travel agent. No TTY, text relay or video relay service is published. The accessibility pages are JavaScript-rendered and only load through a rendering proxy." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If a passenger has their own wheelchair, please notify us at least 48 hours prior to the departure date.\" The Dangerous Goods table repeats \"Please contact PG's reservation 48 HRs prior traveling\" for every battery-powered mobility aid. General disability assistance (and a service dog) needs only 24 hours' notice. Arrive at the airport 2 hours before departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request when booking via a travel agent or the Bangkok Airways Reservation Center — 24 h ahead for assistance, 48 h ahead if travelling with your own wheelchair", "detail": "\"Please request assistance at least 24 hours prior to your departure when making your booking. You can contact your travel agent or reach out to the Bangkok Airways Reservation Center... Your assistance request will be confirmed in your booking, subject to service availability.\" For your own chair: \"We kindly ask that you provide the size, type, measurements, and weight of your wheelchair when making a booking.\" For a battery-powered aid the declaration is mandatory (\"must declare the following information to our reservation staff\").", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"We allow passengers to carry one personal wheelchair or mobility aid at no extra charge.\" Wheelchair assistance at the airport is also complimentary. Caveat: \"If passengers need to bring an additional wheelchair or mobility aid, an excess baggage fee will apply\" — a second device is charged, on both domestic and international PG flights.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "One personal wheelchair or mobility aid free of charge. A second device attracts an excess baggage fee, and \"the weight of the additional wheelchair will not count towards your free baggage allowance\".", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Own wheelchairs are carried, with 48 hours' notice and the size, type, measurements and weight declared at booking. Note the refusal clause: \"we reserve the right to refuse transportation of the wheelchair if it does not comply with the airline's handling capabilities regarding size, weight, and type.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Bangkok Airways describes loading the wheelchair \"into the aircraft compartment\" and returning it at baggage claim, but never says whether a folding manual chair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": false, "detail": "The chair is returned at the baggage belt, not the aircraft door: the declared measurements \"will help us prepare for the loading of your wheelchair into the aircraft compartment and ensure it is returned to you at the baggage claim area of your destination airport\".", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for a manual chair. The only weight cap Bangkok Airways prints (\"Tare (unladen) weight — Note : Maximum weight is 120 kg\") sits in the declaration list headed \"Passengers traveling with battery-powered wheelchairs or other mobility aids\" — the Thai text scopes it to devices fitted with a battery. For a manual chair the airline says only that it \"reserve[s] the right to refuse transportation of the wheelchair if it does not comply with the airline's handling capabilities regarding size, weight, and type\".", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published for a manual chair. The \"Maximum dimension (width x length x height) ATR72 : 50 x 100 x 50 cm. / A319/320 : 145 x 160 x 110 cm.\" note appears only in the battery-powered mobility-aid declaration list (see electric.max_dimensions). Manual chairs are governed by the general refusal clause on size, weight and type.", "src": [] }, "notes": "Boarding may be by passenger boarding bridge, boarding lift or stairs \"depending on the existing airport facilities and the type of aircraft\"; Bangkok Airways does not publish which of its stations have a boarding lift. The airline publishes maximum size (ATR72 50 x 100 x 50 cm; A319/320 145 x 160 x 110 cm) and 120 kg tare weight only for battery-powered aids, but the same holds carry manual chairs, so treat those figures as the practical ceiling and confirm with reservations.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage space is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Permitted as checked baggage only with prior airline approval. The dangerous goods table lists \"Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries\" with \"The approval of the operator(s) is required\" = YES and \"The pilot-in-command must be informed of the location\" = YES, plus \"(Please contact PG's reservation 48 HRs prior traveling.)\" No spillable-specific handling instructions (upright stowage, vent caps) are published.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Permitted as checked baggage only with prior airline approval: \"Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries. (Please contact PG's reservation 48 HRs prior traveling.)\" — checked YES, carry-on NO, \"The approval of the operator(s) is required\" YES, pilot-in-command informed YES.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Permitted only with prior airline approval (\"The approval of the operator(s) is required\" = YES on both lithium rows). Two cases are listed: a lithium-ion mobility aid is permitted as checked baggage; but where \"the design of the mobility aid does not provide adequate protection for the battery(ies)\" it is permitted in carry-on and NOT as checked baggage — i.e. the battery must come into the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Bangkok Airways asks you to declare \"type of battery and watt-hour / voltage rating\" but sets no watt-hour ceiling for a mobility-aid battery. The 100 Wh / 160 Wh figures elsewhere on the dangerous goods page apply to portable electronic devices, spare/loose batteries and power banks, not to mobility aids.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. No watt-hour limit is given for a mobility-aid battery removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Bangkok Airways asks you to declare the \"number of batteries installed and spare batteries\" but publishes no watt-hour cap for a mobility-aid spare.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The \"maximum of 20 spare batteries\" (<=100 Wh) and \"maximum of two spare batteries\" (100-160 Wh) figures are the general portable-electronics limits on the dangerous goods page and must not be read as a wheelchair-battery allowance.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on the design. A lithium-ion mobility aid may be checked with the battery installed, but one \"where the design of the mobility aid does not provide adequate protection for the battery(ies)\" is permitted only in carry-on and is not accepted as checked baggage — so that battery must be removed and travel in the cabin.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published. Bangkok Airways states no terminal-insulation, short-circuit-protection or battery-disconnection requirement for a mobility aid; it only asks you to declare the \"Instruction for preventing inadvertent operation\" when booking. The \"must be individually protected to prevent short circuits\" wording on the dangerous goods page belongs to spare/loose batteries for portable electronic devices, not to wheelchairs.", "src": [] }, "documentation": { "value": true, "detail": "No spec sheet, MSDS or UN 38.3 certificate is demanded, but a declaration is mandatory: \"Passengers traveling with battery-powered wheelchairs or other mobility aids must declare the following information to our reservation staff\" — wheelchair/mobility aid type, dimension, tare (unladen) weight, number of batteries installed and spare batteries, type of battery and watt-hour / voltage rating, and instruction for preventing inadvertent operation. Operator approval must then be obtained.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted but airline approval is mandatory. Every \"Mobility Aids\" row in Bangkok Airways' dangerous goods table is marked \"the approval of the operator(s) is required\" and \"the pilot-in-command must be informed of the location\", with the instruction \"Please contact PG's reservation 48 HRs prior traveling\". The airline may also refuse a chair that exceeds its handling capabilities for size, weight or type.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": 120, "detail": "\"Tare (unladen) weight — Note : Maximum weight is 120 kg\", in the list a passenger travelling with a battery-powered wheelchair or mobility aid \"must declare... to our reservation staff\". This is the unladen weight of the device, not a baggage-piece limit.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 50, "width_cm": 50, "length_cm": 100, "basis": "max_device", "detail": "\"Note : Maximum dimension (width x length x height) — ATR72 : 50 x 100 x 50 cm. A319/320 : 145 x 160 x 110 cm.\" (Thai: the wheelchair or device \"must not exceed\" these sizes.) The smaller ATR72 figure is recorded as the binding one; a device up to 145 W x 160 L x 110 H cm fits only the Airbus fleet, so check which type operates your route.", "src": [ "s1" ] }, "gate_delivery": { "value": false, "detail": "The chair is loaded into the aircraft compartment and \"returned to you at the baggage claim area of your destination airport\" — no aircraft-door return is offered.", "src": [ "s1" ] }, "notes": "Bangkok Airways flies both ATR72 turboprops and A319/A320 jets; the published maximum size for a battery-powered aid on the ATR72 (50 x 100 x 50 cm) is a small fraction of the Airbus figure, so the aircraft type operating your route decides whether a powered chair can travel at all." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Bangkok Airways describes carrying a WCHC passenger to and from the cabin seat but never mentions an on-board (aisle) wheelchair on either the ATR72 or the Airbus fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published for any aircraft type.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"A meet-and-assist service from the check-in counter to the aircraft door or to your cabin seat\" plus assistance from the aircraft to the arrival terminal or pick-up point, help with baggage, and priority boarding. A WCHC passenger \"must be carried up and down steps and to and from the cabin seat\". Limits: crew cannot help with eating, drinking, the lavatory or medication, the service \"does not extend to accompanying passengers\", and you must be able to care for yourself or travel with a Personal Safety Assistant (16+) or Personal Care Attendant.", "src": [ "s1" ] }, "seating": { "value": "Emergency exit row not available; specific seating accommodations for passengers with reduced mobility, visual impairment, service dogs and intellectual/developmental disabilities", "detail": "\"We will do our best to provide you with the most appropriate seating arrangement based on your specific needs. However, for safety reasons, we cannot offer you a seat in the emergency exit row.\" Passengers who cannot fit comfortably with both armrests down may be required to buy an extra seat. Nothing is published about movable armrests.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit as published by Bangkok Airways: 1,131 SDR for destruction, loss or damage to baggage; a higher limit only by special declaration at check-in plus a supplementary fee", "detail": "\"The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs... In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective.\" \"A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.\" No mobility-aid full-value rule is published.", "src": [ "s4" ] }, "aircraft_hold_note": "Bangkok Airways publishes an explicit maximum size per fleet for battery-powered wheelchairs and mobility aids: ATR72 50 x 100 x 50 cm (width x length x height) and A319/A320 145 x 160 x 110 cm. The ATR72 figure is the binding constraint on turboprop routes such as Samui and the smaller domestic stations. No equivalent figure is published for a manual chair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The number that matters: Bangkok Airways publishes a real maximum size for a BATTERY-POWERED wheelchair or mobility aid, and on the ATR72 it is only 50 x 100 x 50 cm (width x length x height) against 145 x 160 x 110 cm on the A319/A320, with a 120 kg maximum tare (unladen) weight. A typical power chair will not fit an ATR72, and Bangkok Airways flies ATR72s on much of its Samui and domestic network — check the aircraft type before booking. Those two limits are scoped to battery-fitted devices (the Thai text says so explicitly), so they are NOT recorded as manual-wheelchair limits; for a manual chair the airline publishes only its right to \"refuse transportation of the wheelchair if it does not comply with the airline's handling capabilities regarding size, weight, and type\". Airline approval is required for EVERY battery-powered mobility aid (all three 'Mobility Aids' rows of the dangerous goods table are flagged 'The approval of the operator(s) is required' and 'The pilot-in-command must be informed of the location'), with 48 hours' notice; you must declare the type, dimension, tare weight, number of installed and spare batteries, battery type and watt-hour/voltage rating, and the instruction for preventing inadvertent operation. No watt-hour ceiling is published for mobility-aid batteries — the 100 Wh / 160 Wh / 20-spare / 2-spare figures on the same page are the general portable-electronics limits and have deliberately not been imported. No terminal-insulation or battery-disconnection rule is published for mobility aids. One aid is carried free; a SECOND wheelchair or mobility aid attracts an excess baggage fee. Chairs come back at the baggage belt, not the aircraft door. Re-check for a human: the Conditions of Carriage liability notice still quotes the pre-2019 Montreal baggage limit of 1,131 SDR. bangkokair.com content pages are JavaScript-rendered; the r.jina.ai proxy renders the prose but SILENTLY DROPS the notes that carry the dimension and weight figures — read those out of the escaped JSON payload in the raw HTML.", "searched_urls": [ "https://www.bangkokair.com/", "https://www.bangkokair.com/disability-and-accessibility-travel", "https://www.bangkokair.com/dangerous-goods", "https://www.bangkokair.com/customer-service/contact-us", "https://www.bangkokair.com/our-offices", "https://www.bangkokair.com/conditions/conditions-of-carriage", "https://www.bangkokair.com/pages/view/special-assistance", "https://www.bangkokair.com/eng/pages/view/special-assistance", "https://www.bangkokair.com/pages/view/passengers-with-special-needs", "https://www.bangkokair.com/pages/view/dangerous-goods" ] } }, { "schema_version": "1.1", "slug": "batik-air", "name": "Batik Air", "iata_code": "ID", "icao_code": "BTK", "country": "Indonesia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.batikair.com/", "sources": [ { "id": "s1", "title": "Bring wheelchairs and strollers", "url": "https://help.batikair.com/article/bring-wheelchairs-and-strollers/754", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Wheel Chair and Unaccompanied Minor (UM) services", "url": "https://help.batikair.com/article/wheel-chair-and-unaccompanied-minor-um-services/788", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Conditions for Bringing Electronic Equipment Containing Batteries", "url": "https://help.batikair.com/article/conditions-for-bringing-electronic-equipment-containing-batteries/755", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Dangerous Goods That Are Prohibited From Being Carried On Board", "url": "https://help.batikair.com/article/dangerous-goods-that-are-prohibited-from-being-carried-on-board/758", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Damaged or Lost Baggage", "url": "https://help.batikair.com/article/damaged-or-lost-baggage/746", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact Center Batik Air Indonesia", "url": "https://help.batikair.com/article/contact-center-batik-air-indonesia/733", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Requirements for Sitting Near the Emergency Door", "url": "https://help.batikair.com/article/requirements-for-sitting-near-the-emergency-door/760", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "General Baggage Information and Policy", "url": "https://help.batikair.com/article/general-baggage-information-and-policy/738", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Stretcher To Lie Down / Stretcher For Passengers Who Are Sick / Can't Sit", "url": "https://help.batikair.com/article/stretcher-to-lie-down--stretcher-for-passengers-who-are-sick--cant-sit/783", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Lion Air Group Condition of Carriage — §4.0 \"Transportion Of A Person with a Disability\" (fee and baggage tables list \"Lion Air (JT), Wings Air (IW), Batik Air Indonesia (ID)\"; the disability section is written for \"the Carrier\")", "url": "https://www.lionair.co.id/en/terms-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Syarat & Ketentuan Lion Air Group — §4.0 Pengangkutan Penderita Cacat (Bahasa Indonesia)", "url": "https://www.lionair.co.id/syarat-ketentuan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Cabin Baggage Conditions (Batik Air Indonesia: 7 kg, 40 x 30 x 20 cm)", "url": "https://help.batikair.com/article/cabin-baggage-conditions/740", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Purchase of Oxygen on Batik Air Flights (24-hour medical request deadline)", "url": "https://help.batikair.com/article/purchase-of-oxygen-on-batik-air-flights/781", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "Peraturan Menteri Perhubungan PM 185 Tahun 2015 — standar pelayanan penumpang berkebutuhan khusus (reproduced verbatim by Ombudsman Republik Indonesia)", "url": "https://ombudsman.go.id/produk/lihat/216/SUB_BL_5a25a712a8fc9_file_20180926_234557.pdf", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Indonesia — group booking desk (only telephone number Batik Air Indonesia publishes; there is no accessibility line)", "number": "0811 1615 099", "hours": null, "region": "ID", "src": [ "s6" ] } ], "email": [ { "label": "Batik Air Indonesia customer support / contact centre", "address": "Customercare@batikair.com", "src": [ "s6", "s1", "s2" ] }, { "label": "Lion Air Group contact centre — Batik Air's parent-group mailbox, the address Batik Air gives for stretcher and medical-case bookings", "address": "customercare@lionairgroup.com", "src": [ "s9" ] } ], "web_form": [ { "label": "Batik Air Indonesia Help Center (knowledge base and enquiry entry point)", "url": "https://help.batikair.com/", "src": [ "s6" ] } ], "relay": [ { "label": "WhatsApp (chat only) — Batik Air Indonesia contact centre", "detail": "\"WhatsApp: +62 811-1938-0888 (chat only)\", repeated at the foot of every Batik Air Indonesia help article. No TTY, text relay or video relay is published.", "src": [ "s6", "s1", "s2" ] } ], "policy_pages": [ { "label": "Bring wheelchairs and strollers", "url": "https://help.batikair.com/article/bring-wheelchairs-and-strollers/754", "src": [ "s1" ] }, { "label": "Wheel Chair and Unaccompanied Minor (UM) services — including the international handling fees", "url": "https://help.batikair.com/article/wheel-chair-and-unaccompanied-minor-um-services/788", "src": [ "s2" ] }, { "label": "Dangerous Goods That Are Prohibited From Being Carried On Board", "url": "https://help.batikair.com/article/dangerous-goods-that-are-prohibited-from-being-carried-on-board/758", "src": [ "s4" ] }, { "label": "Damaged or Lost Baggage — compensation limits", "url": "https://help.batikair.com/article/damaged-or-lost-baggage/746", "src": [ "s5" ] }, { "label": "Lion Air Group Condition of Carriage — §4.0 Transportation of a Person with a Disability (covers Batik Air Indonesia (ID))", "url": "https://www.lionair.co.id/en/terms-conditions", "src": [ "s10" ] } ], "notes": "Batik Air Indonesia publishes no dedicated disability desk, no accessibility phone line and no assistance-request form. Everything routes through the general contact centre: WhatsApp +62 811-1938-0888 (chat only) or Customercare@batikair.com. All policy content lives in the help.batikair.com knowledge base; www.batikair.com currently resolves to Batik Air Malaysia's site (www.batikair.com.my), whose policies are a different airline's and are not used here." }, "policy": { "notice_hours": { "value": null, "detail": "No hours-based deadline exists. At contract level the Lion Air Group Condition of Carriage §4.0, whose tables cover \"Batik Air Indonesia (ID)\", says a passenger with a disability \"should inform the Carrier at the time of his or her booking\" and that if they do not, \"the Carrier will nevertheless use reasonable efforts to accommodate\" them. Batik Air's own help centre gives no figure either. (Its one published medical deadline is 24 hours before departure, for in-flight oxygen.) Indonesian regulation PM 185/2015 asks the passenger for 48 h notice — the regulator, not the airline.", "src": [ "s1", "s10", "s13", "s14" ] }, "how_to_request": { "value": "Ask the airline for the Wheel Chair service when booking; otherwise contact the Batik Air Indonesia contact centre on WhatsApp +62 811-1938-0888 (chat only) or Customercare@batikair.com", "detail": "\"Wheel Chair is an additional service in the form of wheelchair facility on airport area when depart and arrival that passenger can be requested to the airline.\" No online assistance form exists; the contact centre channels are WhatsApp (chat only) and email.", "src": [ "s2", "s6" ] }, "fee_charged": { "value": false, "detail": "A wheelchair the passenger actually uses is treated as \"special baggage that is inseparable from the passenger (required)\" and tagged at the aircraft door at no charge; only \"if customers bring a Wheelchair without using it, it will be considered ordinary baggage and reduced the Free Baggage Allowance\". Batik Air does charge separately for airport wheelchair assistance on international routes — see notes.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Batik Air sets no limit on the number of mobility aids per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Wheelchair: Passengers with special needs or disabilities can use the Wheelchair up to the waiting area and carry the wheelchair in front of the aircraft door\" with a baggage tag already attached. At contract level, Lion Air Group Condition of Carriage §4.0: \"The Carrier will not refuse to carry passenger wheelchairs or other disability-assistive devices, unless such carriage would be inconsistent with safety or safety requirements\", and accepts them \"as priority checked baggage without charge\" on top of the regular free allowance.", "src": [ "s1", "s2", "s10" ] }, "cabin_stowage": { "value": null, "detail": "Unresolved and pulling both ways. Batik Air's own article is explicit that the chair is tagged and handed over at the aircraft door, and cabin baggage is capped at one piece, 7 kg, 40 x 30 x 20 cm. But the group Condition of Carriage lists \"a fully collapsible invalid's wheelchair and/or pair of crutches and/or braces or other prosthetic device… provided that the passenger is dependent upon them\" among items \"carried free in addition to the free baggage allowance\" in its cabin-baggage section. Nobody states outright that the chair may be stowed in the cabin.", "src": [ "s1", "s10", "s12" ] }, "gate_delivery": { "value": null, "detail": "Only the outbound half is published: the passenger may use their own wheelchair as far as the waiting area and hand it over at the aircraft door with a baggage tag. Batik Air does not say whether the chair is returned at the aircraft door on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a wheelchair is stated; the baggage pages only note in general that \"some special baggage has specific weight limits\".", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no wheelchair size limit, cargo-door aperture or hold dimension appears anywhere in the Batik Air Indonesia help centre.", "src": [], "basis": null }, "notes": "A wheelchair brought along but not used by the passenger loses its special-baggage status and counts against the free baggage allowance — the group Condition of Carriage says the same thing from the other direction, carrying the aid free only \"provided that the passenger is dependent upon them\". Passengers with special needs may not occupy emergency-exit seats. The group contract also lets the Carrier \"require that a Passenger with a disability travels with his or her own Assistant if it is essential for safety or that Passenger is unable to assist in his or her evacuation of the aircraft or is unable to understand safety instructions\", and to refuse or offload a passenger whose condition does not permit self-care unless accompanied by such an Assistant.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Batik Air describes no in-cabin stowage space for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. The dangerous-goods article bars \"Corrosive materials: mercury (found in thermometers), sulfuric acid, alkali, vehicle batteries\" from both cabin and checked baggage, but says nothing about a wheelchair's wet-cell battery.", "src": [ "s4" ] }, "non_spillable": { "value": null, "detail": "Not published. Batik Air Indonesia's help-centre dangerous-goods article names vehicle batteries as corrosives but never gel, AGM, sealed lead-acid or dry-cell mobility-aid batteries; its only wheelchair-battery words are the exclusion \"(not a wheelchair with a battery)\".", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. The dangerous-goods article bans \"small vehicles with Lithium batteries such as airwheel, solo wheel, hover board, balance wheel\" and lists lithium metal batteries as miscellaneous dangerous goods, but mobility aids are not addressed.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. Batik Air's 100 Wh / 100–160 Wh (approval) / over-160 Wh (refused) figures are explicitly a power-bank rule for consumer electronics and are not applied to wheelchair batteries anywhere on the site.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The only spare-battery instruction is general: \"Please close the battery terminals securely when carrying spare batteries to avoid damage or short-circuiting the battery.\"", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "Not published for wheelchairs. Batik Air states generally that \"Electronic devices containing lithium are not allowed to bring as checked baggage\", but the article is aimed at consumer electronics and power banks and does not mention mobility aids.", "src": [ "s3" ] }, "terminals": { "value": null, "detail": "Not published for mobility aids; the general spare-battery instruction is to close the terminals securely against short circuit.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "No battery documentation is required or mentioned. The only documentation powers published are medical: a doctor's or port-health certificate to obtain the free international wheelchair-assistance waiver, and the group contract's reservation of \"the right to request medical evidence from an authorized medical institution if air travel involves risk or danger which is not normally faced by the Passenger\".", "src": [ "s2", "s10" ] } }, "allowed": { "value": null, "detail": "Never stated. Batik Air's only reference to a powered chair is a parenthetical exclusion: the free carry-to-the-aircraft-door wheelchair handling applies \"(not a wheelchair with a battery)\". The nearest thing to an acceptance test anywhere in the group's contract is §4.0's \"The Carrier will not refuse to carry passenger wheelchairs or other disability-assistive devices, unless such carriage would be inconsistent with safety or safety requirements\" — which never names a powered chair, a scooter or a battery. The words \"electric\", \"powered\" and \"scooter\" appear nowhere.", "src": [ "s1", "s10" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered mobility aid is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no size limit for a powered mobility aid is stated.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "The carry-to-the-aircraft-door wheelchair handling is explicitly limited to a chair that is \"not a wheelchair with a battery\", so a battery-powered chair is excluded from that treatment. Batik Air says nothing about how a powered chair is handled instead.", "src": [ "s1" ] }, "notes": "The single published statement about battery wheelchairs is the exclusion \"(not a wheelchair with a battery)\" from the wheelchair special-baggage handling. Everything else about powered mobility aids is silent — a full crawl of all 57 help-centre articles and of the group Condition of Carriage in both languages returns zero occurrences of \"scooter\", and zero occurrences of \"lithium\" or \"watt\" in the contract. Batik Air's 100 Wh / 100–160 Wh / >160 Wh figures are a power-bank rule and are deliberately not imported here. Indonesian regulation PM 185/2015 does recognise powered chairs as WCBD (dry cell) and WCBW (wet cell), both requiring prior notification/permission and dismantling — the regulator's framework, not Batik Air's published policy." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — the wheelchair service is described as an airport facility only (\"wheelchair facility on airport area when depart and arrival\") and no on-board aisle chair is mentioned in any of the 57 help-centre articles or in the group contract. PM 185/2015 requires Indonesian carriers to transfer the passenger to a \"kursi roda khusus pesawat\" (aircraft aisle chair); Batik Air does not say it has one.", "src": [ "s2", "s14" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information appears in the Batik Air Indonesia help centre.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published, and the contract points the other way. The service is defined as a \"wheelchair facility on airport area when depart and arrival\"; nothing is said about staff transferring a passenger to or from a seat. The group Condition of Carriage §4.0 expects the passenger's own Assistant to do it — refusing or offloading a passenger who cannot self-care \"unless accompanied by an Assistant responsible for caring for him or her throughout the journey and who, under that Assistant's care, does not require intensive attention or assistance from the aircraft crew\".", "src": [ "s2", "s10", "s11" ] }, "seating": { "value": "Passengers with special needs may not occupy emergency-exit seats", "detail": "\"Passengers with infants, children (CHD), oversized passengers, pregnant women, and passengers with special needs cannot sit in the emergency exit seats.\" Confirmed at contract level by Lion Air Group Condition of Carriage §4.0 clause 5: \"Passengers with a disability will not be permitted to occupy seats in designated emergency exit rows or in over-wing emergency exit rows.\" No movable-armrest or bulkhead policy is published.", "src": [ "s7", "s10" ] } }, "damage_liability": { "value": "Indonesian Ministry of Transport Regulation 77/2011: lost checked baggage compensated at IDR 200,000 per kg, capped at IDR 4,000,000 per passenger; damage assessed by type of damage", "detail": "\"Checked baggage or the contents of checked baggage lost will be compensated in IDR. 200,000 per KG and a maximum of IDR. 4,000,000 per passenger. Damage to Checked Baggage, compensation is given according to the type of damage.\" Damage noticed after leaving the Arrivals Area \"is not the airline's responsibility\". No mobility-aid exception.", "src": [ "s5" ] }, "aircraft_hold_note": "Batik Air publishes no hold-door or hold-compartment dimensions. The Lion Air Group baggage table distinguishes Batik Air / Lion Air jets from Wings Air propeller aircraft but gives no hold sizes." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "This is Batik Air INDONESIA (IATA ID / ICAO BTK), not Batik Air Malaysia (OD / MXD). www.batikair.com 301-redirects to www.batikair.com.my and serves the Malaysian carrier behind Cloudflare; batikair.co.id and book.batikair.com do not resolve; lionairgroup.com is a parked GoDaddy page. Batik Air Indonesia's own policy content therefore lives entirely in the help centre at help.batikair.com, in English, headed \"Dear customers of Batik Air Indonesia\". COVERAGE PROOF for the negatives below: all 57 articles across the 6 help-centre categories were enumerated and read, 18 further unlisted article ids were probed (all empty), the /id Bahasa mirror 404s, and the help-centre search endpoint returns HTTP 500 — so the gaps are the site's, not the search's. The one genuinely new source this pass is the Lion Air Group Condition of Carriage at lionair.co.id, whose fee and baggage tables enumerate \"Lion Air (JT), Wings Air (IW), Batik Air Indonesia (ID)\" country by country and whose §4.0 \"Transportion Of A Person with a Disability\" is written generically for \"the Carrier\"; Batik Air Indonesia publishes no separate contract of carriage of its own. It is cited here for contract-level wording only, and no value in this record rests on it alone. PUBLISHED: a passenger's own wheelchair travels free as \"special baggage inseparable from the passenger\", usable to the waiting area and tagged at the aircraft door — but explicitly \"(not a wheelchair with a battery)\"; the aid is priority checked baggage carried on top of the free allowance; notify at the time of booking, with a \"reasonable efforts\" fallback and a protection that once notified and accepted you cannot later be refused on disability grounds; a wheelchair brought but not used counts against the allowance; no exit-row seats; the Carrier may require you to travel with your own Assistant; baggage compensation under Indonesian Ministerial Regulation 77/2011 at IDR 200,000/kg capped at IDR 4,000,000 (about GBP 190) per passenger, and nothing at all if the damage is reported after leaving the Arrivals Hall. IMPORTANT FEE POINT: carriage of the aid is free, but Batik Air charges its own handling fee for the airport wheelchair ASSISTANCE service on international sectors — Indonesia to Malaysia IDR 150,000; sectors to or from Singapore SGD 30.00 per hour; Malaysia to Indonesia MYR 46.00 — charged once per journey including transits, waived for stroke passengers who produce a doctor's or port-health certificate. Domestic Indonesian sectors are free. NOT published, after the full crawl: any powered-wheelchair or wheelchair-battery rule, watt-hour limits, spare batteries, removal or terminal requirements, dimensions, weight limits, an hours notice period, an on-board aisle chair, an accessible lavatory, or a disability-specific contact channel. Indonesian regulation PM 185/2015 (cited as regulator, not as Batik Air policy) supplies what the airline does not: 48 h passenger notice, free checked carriage of a manual wheelchair (Pasal 43), a full aisle-chair transfer service standard, WCBD/WCBW codes for battery chairs requiring prior permission and dismantling, and a cap of 10% of aircraft capacity on disabled passengers plus unaccompanied minors per flight (Pasal 42(2)) — a booking constraint no Batik Air page mentions.", "searched_urls": [ "https://www.batikair.com/", "https://www.batikair.com/id/", "https://www.batikair.com/en/", "https://www.batikair.com/id/syarat-ketentuan", "https://www.batikair.co.id/", "https://batikair.co.id/", "https://book.batikair.com/", "https://help.batikair.com/", "https://help.batikair.com/id", "https://help.batikair.com/id/", "https://help.batikair.com/id/article/bring-wheelchairs-and-strollers/754", "https://help.batikair.com/search?q=wheelchair", "https://help.batikair.com/search?q=kursi+roda", "https://help.batikair.com/category/batik-air-baggage", "https://help.batikair.com/category/batik-air-reservation", "https://help.batikair.com/category/batik-air-flight-requirements", "https://help.batikair.com/category/about-batik-air", "https://help.batikair.com/category/batik-air-rebook", "https://help.batikair.com/category/batik-air-refund", "https://help.batikair.com/article/bring-wheelchairs-and-strollers/754", "https://help.batikair.com/article/wheel-chair-and-unaccompanied-minor-um-services/788", "https://help.batikair.com/article/conditions-for-bringing-electronic-equipment-containing-batteries/755", "https://help.batikair.com/article/dangerous-goods-that-are-prohibited-from-being-carried-on-board/758", "https://help.batikair.com/article/damaged-or-lost-baggage/746", "https://help.batikair.com/article/free-baggage-allowance-fba-on-batik-air-indonesia/744", "https://help.batikair.com/article/general-baggage-information-and-policy/738", "https://help.batikair.com/article/contact-center-batik-air-indonesia/733", "https://help.batikair.com/article/requirements-for-sitting-near-the-emergency-door/760", "https://help.batikair.com/article/stretcher-to-lie-down--stretcher-for-passengers-who-are-sick--cant-sit/783", "https://help.batikair.com/article/cabin-baggage-conditions/740", "https://help.batikair.com/article/things-to-pay-attention-to-for-checked-baggage/741", "https://help.batikair.com/article/definition-of-baggage/742", "https://help.batikair.com/article/purchase-of-oxygen-on-batik-air-flights/781", "https://help.batikair.com/article/extra-seat-batik-air/762", "https://help.batikair.com/article/conditions-for-bringing-a-bike-on-batik-air-indonesia-flights/747", "https://www.lionair.co.id/en/terms-conditions", "https://www.lionair.co.id/syarat-ketentuan", "https://www.lionair.co.id/en/contact-us", "https://www.lionair.co.id/en/help-centre", "https://www.lionair.co.id/en/lion-experience/frequently-asked-questions", "https://www.lionairgroup.com/", "https://ombudsman.go.id/produk/lihat/216/SUB_BL_5a25a712a8fc9_file_20180926_234557.pdf", "https://jdih.dephub.go.id/index.php/hukum/view?id=14115" ] } }, { "schema_version": "1.1", "slug": "batik-air-malaysia", "name": "Batik Air Malaysia", "iata_code": "OD", "icao_code": "MXD", "country": "Malaysia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.batikair.com.my/", "sources": [ { "id": "s1", "title": "Special Assistance — information & services for flying with a disability", "url": "https://www.batikair.com.my/experience/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage Allowance — Baby strollers and manual wheelchairs; Items containing lithium batteries (last updated Apr 2026)", "url": "https://www.batikair.com.my/experience/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Frequently Asked Questions — wheelchairs and Dangerous Goods (DGR)", "url": "https://www.batikair.com.my/faq", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Wheelchair charges table (image linked from the FAQ)", "url": "https://cms-cdn.batikair.com/66472e6388f4647bd5f90f87/assets/tandc/gtnc/wheelchaircharges.jpeg", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us — Call Centre", "url": "https://www.batikair.com.my/contact-us/call-center", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Malaysia — Customer Care Centre", "number": "+603 78415 388", "hours": "Daily 09:00-20:00 (GMT+8)", "region": "MY", "src": [ "s5" ] }, { "label": "Australia — Batik Air (Airline Representative Services)", "number": "+61 2 9158 8599", "hours": "Mon-Fri 09:00-20:00 AEST; closed weekends and public holidays", "region": "AU", "src": [ "s5" ] }, { "label": "New Zealand — Batik Air (Airline Representative Services)", "number": "+64 9 871 4033", "hours": "Mon-Fri 09:00-17:30 NZST; closed weekends and public holidays", "region": "NZ", "src": [ "s5" ] } ], "email": [ { "label": "Special assistance / disability enquiries and wheelchair pre-booking (Customer Care)", "address": "od_customercare@batikair.com.my", "src": [ "s1", "s3", "s5" ] }, { "label": "Lost & Found — baggage queries (04:00-24:00 GMT+8)", "address": "baggage.queries@batikair.com.my", "src": [ "s5" ] }, { "label": "India office", "address": "info_india@batikair.com.my", "src": [ "s5" ] }, { "label": "Australia & New Zealand — Airline Representatives Services (ARS), the third-party GSA Batik Air names for both countries; not a Batik Air mailbox", "address": "batikair@airlinerepservices.com", "src": [ "s5" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp (chat only)", "detail": "Whatsapp: +60 19-466 2222 (chat only), available 24 hours.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.batikair.com.my/experience/special-assistance", "src": [ "s1" ] }, { "label": "Baggage — wheelchairs and lithium batteries", "url": "https://www.batikair.com.my/experience/baggage", "src": [ "s2" ] }, { "label": "FAQ — wheelchair questions and Dangerous Goods", "url": "https://www.batikair.com.my/faq", "src": [ "s3" ] } ], "notes": "There is no dedicated disability phone line: od_customercare@batikair.com.my is the general Customer Care address, given on both the Special Assistance page and the wheelchair FAQ. No assistance-request web form and no TTY/text-relay service is published; the only non-voice channel is the 24-hour WhatsApp chat line. The legal operator is \"Malindo Airways Sdn. Bhd. (D.B.A Batik Air)\"." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Let us know how we can help make your journey a fuss-free one by writing in to od_customercare@batikair.com.my or contact our Customer Care Centre upon making your booking, up to 48 hours prior to departure.\" The FAQ repeats it for the chair itself: \"You may pre-book one at least 48 hours prior to departure via our Customer Care Centre or write an email to od_customercare@batikair.com.my.\"", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Email od_customercare@batikair.com.my or telephone the Customer Care Centre when booking and at least 48 hours before departure; wheelchair charges are paid at an Airport Ticketing Office", "detail": "\"If you require special assistance right before, during and after your flight, kindly notify us upon ticket reservation so we could make the necessary arrangements.\" The FAQ adds: \"our agents can put a Special Remark and payment need to be made at Airport Ticketing Offices. The request for wheelchair is also subjected to availability.\"", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "Carriage of the passenger's own aid is free: \"Baby strollers and wheelchairs are carried free and will not be calculated against the free baggage allowance.\" BUT Batik Air itself charges for airport wheelchair ASSISTANCE. Its rate card is banded \"Below 45 minutes\" / \"Above 45 minutes\" (the table does not say what is being measured): Domestic USD 40 / 55; Others (international) USD 40 / 55; transit in Malaysia USD 20 / 35; Saudi Arabia SAR 100. Only Australia, Hong Kong and Delhi & Mumbai are \"Free of Charge\".", "src": [ "s2", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "No number of mobility devices carried free per passenger is published; Batik Air says only that \"Baby strollers and wheelchairs are carried free and will not be calculated against the free baggage allowance.\"", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Baby strollers and wheelchairs are carried free and will not be calculated against the free baggage allowance. They may be used up to the boarding gate. Passengers MUST SIGN the Limited Release Tag (LRT) at the check-in counter.\" The FAQ confirms: \"Can I use my own perambulator/manual wheelchair until the aircraft door? Answer: Yes. However, you are required to inform our staff at the check-in counters to have your wheelchair pre-tagged.\"", "src": [ "s2", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Batik Air does not say whether a folding manual wheelchair may be stowed in the cabin. The cabin allowance lists \"walking stick, crutches\" among the personal items that may be carried on board, but says nothing about wheelchairs.", "src": [] }, "gate_delivery": { "value": null, "detail": "Nothing is published about returning a wheelchair at the aircraft door or arrival gate. Batik Air publishes only the outbound half: a manual chair \"may be used up to the boarding gate\" and, per the FAQ, up to the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No maximum wheelchair weight is published. The 32 kg figure on the baggage page is the general per-piece checked-baggage limit and wheelchairs sit outside the baggage allowance, so it is not recorded as a wheelchair limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions and no hold or hold-door dimensions are published.", "src": [], "basis": null }, "notes": "A walking stick or crutches may be carried in the cabin as the one permitted personal item alongside the cabin bag (combined 7 kg Economy / 10 kg Business). Wheelchairs and strollers must be checked in under a signed Limited Release Tag.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage dimensions are published. The 56 x 36 x 23 cm / 115 cm cabin-bag limit is a general carry-on rule, not a wheelchair rule.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "The FAQ refuses them: \"Can I use powered/motorised wheelchair until the aircraft door? Answer: No. Powered/motorised wheelchairs contain wet cell batteries that are categorised as dangerous goods and thus are not permitted to be loaded on the aircraft.\" Batik Air publishes no separate acceptance rule for spillable mobility-aid batteries anywhere else on the site.", "src": [ "s3" ] }, "non_spillable": { "value": null, "detail": "Batik Air publishes nothing about gel, AGM, sealed lead-acid or dry-cell mobility-aid batteries. (Its statement that lead-acid batteries \"spill able or non-spill able will not be accepted\" is written for diving lamps, not wheelchairs, and is not applied here.)", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "\"Wheelchairs that contain Lithium Batteries may be accepted on board the aircraft by complying to the safety handling guidelines. This requires advance notification to the airline for the necessary preparations. The battery must not exceed 300Wh and the wheelchair is in proper packaging with correct markings and labeling.\" A battery-powered wheelchair is separately listed as requiring Batik Air's prior approval.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Batik Air publishes a single ceiling for a wheelchair's lithium battery without distinguishing installed from removed: \"The battery must not exceed 300Wh\", and its lithium-items list reads \"Wheelchair - < 300Wh\". Recorded here and in lithium_wh_removed_max as the same published figure.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Same single published figure — \"The battery must not exceed 300Wh\" / \"Wheelchair - < 300Wh\". Batik Air does not say whether the battery must be removed, so the 300 Wh ceiling is the only number that applies either way.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No spare-battery watt-hour limit is published for mobility aids. The FAQ's \"spare lithium battery... DOES NOT EXCEED 160Wh, subject to Batik Air's approval\" is a general portable-electronics rule and is not applied to wheelchairs here.", "src": [] }, "spares_allowed": { "value": null, "detail": "No spare-battery count is published for mobility aids. The published counts (maximum 2 power banks; spare batteries of 100-160 Wh with approval) are general portable-electronics limits, not a wheelchair allowance.", "src": [] }, "removal_required": { "value": null, "detail": "Batik Air does not say whether a wheelchair battery must be removed and carried in the cabin; it requires only \"advance notification to the airline for the necessary preparations\" and \"proper packaging with correct markings and labeling\".", "src": [] }, "terminals": { "value": null, "detail": "No terminal-insulation or disconnection requirement is published for wheelchair batteries. The instruction \"Batteries must be individually protected to avoid short circuit\" appears in the power-bank paragraph, not in the wheelchair rule.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS, manufacturer label or form is specified. Batik Air asks only for advance notification and its own approval before a battery-powered wheelchair is carried.", "src": [] } }, "allowed": { "value": "conditional", "detail": "A battery-powered wheelchair is treated as a dangerous good needing Batik Air's approval: \"Below are some examples of dangerous good items that require Batik Air's approval before you are permitted to carry for your trip: i. Battery-powered wheelchair...\" The baggage page accepts lithium chairs \"by complying to the safety handling guidelines. This requires advance notification to the airline for the necessary preparations. The battery must not exceed 300Wh.\" A contradictory FAQ answer says powered chairs \"are not permitted to be loaded on the aircraft\" — see notes.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight for a powered wheelchair or scooter is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions for a powered mobility aid, and no hold or hold-door dimensions, are published.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "\"Can I use powered/motorised wheelchair until the aircraft door? Answer: No.\" Batik Air permits a manual chair to the aircraft door but explicitly not a powered one, and publishes nothing about returning a powered chair at the arrival gate.", "src": [ "s3" ] }, "notes": "The two pages do not agree. The baggage page (last updated Apr 2026) accepts wheelchairs containing lithium batteries up to 300 Wh with advance notification, and the FAQ lists a battery-powered wheelchair as a dangerous good requiring Batik Air's approval — but a separate FAQ answer states flatly that \"Powered/motorised wheelchairs contain wet cell batteries that are categorised as dangerous goods and thus are not permitted to be loaded on the aircraft.\" A power-chair user must obtain written confirmation from Customer Care before travelling." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Nothing is published about an on-board aisle wheelchair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Nothing is published about accessible lavatories.", "src": [] }, "transfer_assistance": { "value": null, "detail": "No transfer, lifting or boarding-assistance policy is published beyond the general offer to \"make special arrangements\" and the warning that \"more critical cases of passengers with walking disabilities may require medical clearance from a doctor before they are allowed to fly\".", "src": [] }, "seating": { "value": true, "detail": "\"For guests who require assistance with mobility, we are open to making special arrangements to ease their journey, such as allocated front seating and wheelchair-friendly services.\" No movable-armrest or bulkhead detail is given.", "src": [ "s1" ] } }, "damage_liability": { "value": "A wheelchair is accepted only under a signed Limited Release Tag (LRT), which Batik Air uses to disclaim responsibility for damage; no mobility-aid full-value rule is published", "detail": "\"Baby strollers and wheelchairs are carried free... Passengers MUST SIGN the Limited Release Tag (LRT) at the check-in counter.\" Batik Air applies the LRT to items it will not insure: for high-value baggage \"accepted as checked in baggage upon signing the Limited Release check-in baggage, you are advised to purchase Travel insurance as the airline will not be responsible for any damage\".", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "TWO FINDINGS A TRAVELLER MUST NOT MISS. (1) BATIK AIR CHARGES FOR WHEELCHAIR ASSISTANCE. The FAQ answer to \"How much will I be charged for a wheelchair?\" links a rate-card image whose two columns are headed only \"Below 45 minutes\" and \"Above 45 minutes\" — the table never says what the 45 minutes measures, so a human should confirm it means flight duration. Rates by origin: Domestic USD 40 / 55; Others (international) USD 40 / 55; Japan USD 45 / 60; Taiwan, China, India except Delhi & Mumbai, Bangladesh USD 30 / 45; Saudi Arabia SAR 100 either way; transit in Malaysia USD 20 / 35. Australia, Hong Kong and Delhi & Mumbai are \"Free of Charge\". Payment is made at an Airport Ticketing Office and \"the request for wheelchair is also subjected to availability\". Carriage of the passenger's OWN chair is nonetheless free and outside the baggage allowance, which is why fee_charged is recorded as false — read the fee_charged detail. (2) THE POWERED-CHAIR POLICY CONTRADICTS ITSELF. The baggage page (last updated Apr 2026) accepts wheelchairs containing lithium batteries up to 300 Wh with advance notification and correct packaging/markings, and the DGR FAQ lists a battery-powered wheelchair as an item needing Batik Air's approval; but another FAQ answer says \"Powered/motorised wheelchairs contain wet cell batteries that are categorised as dangerous goods and thus are not permitted to be loaded on the aircraft.\" Get written confirmation before flying. ALSO: every checked wheelchair goes on a signed Limited Release Tag, the device Batik Air uses to disclaim damage liability — for an £8,000 chair that is a serious exposure. The Special Assistance page still carries legacy text (\"Malindo Air will make its commercially reasonable efforts...\"); the operating entity is Malindo Airways Sdn. Bhd. (D.B.A Batik Air). FETCH ROUTE, for reproducibility: www.batikair.com.my is behind a Cloudflare managed challenge that blocks direct fetches and the reader proxy, and the site is a JavaScript SPA. The page text quoted here was read from the airline's own content API that renders those exact pages — https://cms-cdn.batikair.com/66472e6388f4647bd5f90f87/published/.page.json — so the wording is Batik Air's own; the sources cite the human-readable page URLs. Nothing about aisle chairs, transfers, accessible lavatories, chair dimensions or weights, spare mobility-aid batteries, terminal protection or documentation is published at all.", "searched_urls": [ "https://www.batikair.com/en-my", "https://www.batikair.com.my/", "https://www.batikair.com.my/en-my/faq", "https://www.batikair.com.my/faq", "https://www.batikair.com.my/experience/special-assistance", "https://www.batikair.com.my/experience/baggage", "https://www.batikair.com.my/contact-us", "https://www.batikair.com.my/contact-us/call-center", "https://www.batikair.com.my/terms-and-conditions", "https://www.batikair.com.my/terms-and-conditions/special-assistance", "https://www.batikair.com.my/terms-and-conditions/conditions-of-carriage", "https://www.batikair.com.my/terms-and-conditions/dangerous-goods", "https://cms-cdn.batikair.com/66472e6388f4647bd5f90f87/published/experience/special-assistance.page.json", "https://cms-cdn.batikair.com/66472e6388f4647bd5f90f87/published/experience/baggage.page.json", "https://cms-cdn.batikair.com/66472e6388f4647bd5f90f87/published/faq.page.json", "https://cms-cdn.batikair.com/66472e6388f4647bd5f90f87/published/contact-us/call-center.page.json", "https://cms-cdn.batikair.com/66472e6388f4647bd5f90f87/assets/tandc/gtnc/wheelchaircharges.jpeg", "https://cms-cdn.batikair.com/66472e6388f4647bd5f90f87/published/contact-us.page.json", "https://cms-cdn.batikair.com/66472e6388f4647bd5f90f87/published/header_links.json", "https://help.batikair.com/" ] } }, { "schema_version": "1.1", "slug": "bbn-airlines", "name": "BBN Airlines", "iata_code": "B5", "icao_code": "BBT", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://bbnairlines.aero/", "sources": [ { "id": "s1", "title": "BBN Airlines — Services (\"Our passenger services include five A321s and two A320s dedicated to ACMI operations\")", "url": "https://bbnairlines.aero/services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "BBN Airlines — home / About (\"commenced operations with four A321 passenger aircraft\")", "url": "https://bbnairlines.aero/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "BBN Airlines — Contact us (wet-lease notice: refer requests to your ticketing airline)", "url": "https://bbnairlines.aero/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "BBN Airlines — Legal index", "url": "https://bbnairlines.aero/legal/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Türkiye — BBN Airlines head office (general switchboard, not a disability desk)", "number": "+90 212 400 0226", "hours": null, "region": "TR", "src": [ "s3" ] } ], "email": [ { "label": "General enquiries (not a special-assistance address)", "address": "info@bbnairlines.aero", "src": [ "s3" ] }, { "label": "Commercial department — passenger (ACMI/charter sales)", "address": "paxsales@bbnairlines.aero", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [], "notes": "BBN publishes no accessibility desk, no special-assistance email and no assistance-request form, and explicitly asks passengers NOT to use these channels: \"BBN Airlines operates certain flights for other carriers while providing only aircraft, cockpit, and cabin crew services. We do not handle ground services, ticket sales, or booking management for these flights... please get in touch with the airline from which you purchased your ticket directly.\"" }, "policy": { "notice_hours": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "terminals": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "documentation": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "seating": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published. BBN Airlines flies passenger ACMI/wet-lease and charter and publishes no mobility-aid policy; the airline that sold the ticket handles assistance.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "NOT cargo-only, contrary to the usual classification — BBN Airlines Türkiye is primarily a PASSENGER wet-lease operator. Its own Services page: \"Our passenger services include five A321s and two A320s dedicated to ACMI operations, complemented by three A321-P2F aircraft specifically designed for cargo transport\", and the About text says it \"commenced operations with four A321 passenger aircraft\" in early 2023, operating in 59 countries and 176 destinations. Recorded as operator_type \"acmi_charter\" with passenger_service true. It publishes no accessibility, special-assistance, mobility-aid or lithium-battery content anywhere. The Legal index lists a \"Prohibited Items\" page and a \"Passenger Rights by Turkish DGCA\" link; the DGCA link is a PDF of SHGM circular HUD-2023/1 (in Turkish) covering denied boarding, delay, cancellation and downgrade complaints only — it says nothing about disabled or reduced-mobility passengers, so nothing from it is recorded. The linked /passenger-rights-by-turkish-dgca/ page itself returns 404. Because BBN operates other carriers' flights under ACMI, the contracting airline's conditions of carriage and special-assistance policy apply, and BBN's contact page says so in as many words. Note the IATA roster name is \"BBN Airlines\"; the group also has a separate Indonesian carrier (BBN Airlines Indonesia) which is not covered here.", "searched_urls": [ "https://bbnairlines.com/", "https://bbnairlines.aero/", "https://bbnairlines.aero/services/", "https://bbnairlines.aero/contact-us/", "https://bbnairlines.aero/legal/", "https://bbnairlines.aero/passenger-rights-by-turkish-dgca/", "https://bbnairlines.aero/wp-content/uploads/2023/06/Passenger-Rights-By-DGCA.pdf", "https://bbnairlines.aero/prohibited-items/" ] } }, { "schema_version": "1.1", "slug": "belavia-belarusian-airlines", "name": "Belavia Belarusian Airlines", "iata_code": "B2", "icao_code": "BRU", "country": "Belarus", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://belavia.by/", "sources": [ { "id": "s1", "title": "Categories of passengers — Disabled persons and persons with reduced mobility (English)", "url": "https://en.belavia.by/categories_of_passengers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Категории пассажиров — Инвалиды и лица с ограничениями движения", "url": "https://belavia.by/kategorii-passazhirov/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Перевозка устройств с литиевыми и литий-ионными батареями", "url": "https://belavia.by/bagazh/perevozka-ustroystv-s-litiyevymi-batareyami/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Belavia reference service / call centre (international)", "number": "+375 17 220 25 55", "hours": null, "region": "BY", "src": [ "s1", "s2" ] }, { "label": "Belarus short code 106 (Beltelecom, MTS, A1, life)", "number": "106", "hours": null, "region": "BY", "src": [ "s2" ] }, { "label": "Russia — for subscribers in the Russian Federation", "number": "+7 499 35 000 11", "hours": null, "region": "RU", "src": [ "s2" ] } ], "email": [ { "label": "Belavia call centre — used to book special-category carriage and to request airline permission for large batteries", "address": "support@belavia.by", "src": [ "s1", "s2", "s3" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp", "detail": "Belavia's site footer links a WhatsApp chat on +1 878 206 0106 (https://wa.me/18782060106).", "src": [ "s2" ] }, { "label": "Telegram bot", "detail": "https://t.me/belaviabot, linked from every page footer.", "src": [ "s2" ] }, { "label": "Viber", "detail": "Viber public account belavia_by, linked from every page footer.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Categories of passengers — disabled persons and persons with reduced mobility (English)", "url": "https://en.belavia.by/categories_of_passengers/", "src": [ "s1" ] }, { "label": "Категории пассажиров (Russian original)", "url": "https://belavia.by/kategorii-passazhirov/", "src": [ "s2" ] }, { "label": "Carriage of devices with lithium and lithium-ion batteries", "url": "https://belavia.by/bagazh/perevozka-ustroystv-s-litiyevymi-batareyami/", "src": [ "s3" ] } ], "notes": "Belavia publishes no dedicated disability desk, no special-assistance email address and no TTY/text-relay service. support@belavia.by is the general call-centre address, and it is the address the airline names both for booking special-category carriage and for obtaining battery-carriage permission. Bookings for passengers in special categories cannot be made online at all — only through Belavia's own sales offices, its agents or the call centre." }, "policy": { "notice_hours": { "value": 48, "detail": "\"The carriage of passengers with disabilities must be pre-agreed and confirmed by Belavia by requesting the space control department no later than 48 hours before the departure\", and \"The wheelchair must be booked no later than 48 hours before the flight departure.\" 72 hours applies to stretcher passengers, to anyone needing oxygen on board including a personal portable concentrator, and to groups of 10 or more disabled passengers.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Book through a Belavia sales office, an agent, or the call centre / support@belavia.by — not online — and declare the form of disability, any escort or guide dog, and the number, size, weight and technical characteristics of every mobility device including its battery", "detail": "\"Persons with disabilities can book and issue transportation in the airline's sales offices (including agents' offices) or through the airline's Call Center: support@belavia.by.\" The passenger must give \"full and reliable information\" about the disability, the accompanying person, any trained guide dog, and \"the number, size, weight and other characteristics of individual vehicles (including the presence and technical characteristics of batteries)\".", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"In addition to the established free baggage allowance, each passenger is also allowed to carry free of charge wheelchair or other means of transportation for passengers with limited mobility.\" The wheelchair is checked at the oversized-baggage desk and does not attract the airline's 50 EUR oversize/overweight charges.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. Belavia says only that \"each passenger is also allowed to carry free of charge wheelchair or other means of transportation\" in addition to the baggage allowance, without stating a count.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"The transportation of personal vehicles used under medical reasons or physical disabilities (wheelchairs or other similar devices for PRM) by Belavia aircraft is performed in baggage compartment only. The wheelchair must be booked no later than 48 hours before the flight departure. The wheelchair should be packed to protect it from damage or loss of parts.\"", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": false, "detail": "Explicitly excluded: carriage of wheelchairs and similar PRM devices \"by Belavia aircraft is performed in baggage compartment only\". No folding chair may be taken into the cabin.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Belavia publishes only the outbound half: \"Passengers using wheelchairs with manual drive are allowed to remain in their wheelchair until they board the aircraft.\" Nothing is published about returning the chair at the aircraft door on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No maximum wheelchair weight is published. The 50 EUR charges for baggage over 23 kg or over 158 cm are ordinary excess-baggage rates and do not apply to a mobility aid, which is carried free in addition to the allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions and no hold or hold-door dimensions are published.", "src": [], "basis": null }, "notes": "The chair is checked in at the oversized-baggage counter and Belavia recommends packing it to protect it against damage or loss of parts. Ground equipment is used \"that allows such passengers to move between the passenger terminal and the aircraft, as well as to lift (lower) them into the cabin (from the cabin) of the aircraft\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable and not published — wheelchairs travel in the baggage compartment only.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Carried subject to preparation rules for \"an electrically powered wheelchair (powered by a liquid (spillable type) or dry (nonspillable type) catalyst or lithium ion battery)\": if the design allows removal, the battery is removed, disconnected, its terminals insulated, and it is \"securely packed (in the case of a liquid catalyst battery, the packaging must be sealed) and transported separately from the wheelchair\"; if not removable, it is switched off, terminals disconnected and insulated, and the chair packed with the battery.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Covered by the same rule — a chair \"powered by a liquid (spillable type) or dry (nonspillable type) catalyst or lithium ion battery\" is accepted once the conditions are agreed with the airline and the battery is either removed, disconnected and insulated, or switched off with its terminals disconnected and insulated and the chair securely packed.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted within a 300 Wh ceiling and only after conditions are agreed with the airline. Belavia adds a restriction of its own: \"Belavia-Belarusian Airlines accepts for carriage on its flights only such electronic devices powered by lithium or lithium-ion batteries that are used due a medical or physical disability.\"", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"When using a battery with a lithium ion battery, the power of the lithium ion battery should not exceed 300 Wh.\" \"If such individual vehicle is powered by 1 (one) lithium or lithium-ion battery the capacity shall not exceed 300 Wh/h; if such individual vehicle is powered by 2 (two) batteries the capacity of each shall not exceed 160 Wh/h.\" A non-removable battery stays in the chair, switched off with terminals insulated.", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "The same 300 Wh single-battery / 2 x 160 Wh ceiling applies. A removable battery must be taken out and \"the disconnected battery must be completely discharged, placed in a plastic bag and put into carry-on luggage to be carried in passenger cabin of aircraft.\"", "src": [ "s1", "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Additionally it is allowed the carriage of 2 spare batteries with capacity of not exceeding 160 Wh/h each or one spare battery with capacity not exceeding 300 Wh/h.\" \"Spare batteries are only permitted in carry-on baggage.\"", "src": [ "s1", "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: \"You can only carry one spare battery with a maximum capacity of 300 Wh or two spare batteries with a maximum capacity of 160 Wh each.\" Spares must travel in carry-on baggage only.", "src": [ "s1", "s2" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the design. \"If the wheelchair is designed for battery dismantling: the battery must be removed from the chair and disconnected; battery terminals must be disconnected and insulated; the battery must be securely packed... and transported separately from the wheelchair.\" \"If the design of the chair does not allow dismantling the battery: the battery must be turned off; battery terminals must be disconnected and insulated; the chair with the battery must be securely packed.\" A removed lithium battery goes into the cabin.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "\"Battery terminals must be disconnected and insulated\" in both the removable and non-removable cases; where the battery cannot be disconnected from the device \"it shall be switched off and the terminals are wound with an insulating tape\".", "src": [ "s1", "s2" ] }, "documentation": { "value": true, "detail": "\"When transporting electrically powered wheelchairs (with an electric drive), you need to provide technical documents for the product (or their scanned copy) at check-in, which indicate the type of battery. If the documentation does not contain information about the type of battery, you are solely responsible for obtaining the necessary data from the manufacturer in advance... in the form of an official message from the manufacturer indicating the parameters of the battery used on this type of wheelchair.\"", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but only after the airline agrees the conditions in advance and only into the hold: \"it is necessary to agree with the Airline the conditions of such transportation and prepare the device in accordance with the Carrier's instructions\"; \"Electrically powered wheelchair... or other electric vehicles are checked in and checked in for carriage in the hold of the aircraft.\" Technical documents naming the battery type must be produced at check-in.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight for a powered wheelchair or scooter is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions for a powered mobility aid, and no hold or hold-door dimensions, are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for the arrival end. On departure, \"in exceptional cases and if technically feasible, the passenger may be allowed to remain in his wheelchair until boarding the aircraft, provided that the above requirements for preparing the wheelchair for transportation are met at check-in\" — otherwise a powered chair is surrendered at the oversized-baggage desk at check-in.", "src": [] }, "notes": "The passenger does the work: \"To prepare vehicles for transportation in the hold of an aircraft, the passenger must have with him the instruction manual for the product, packaging for batteries, a set of keys or a device for disconnecting the terminals and disconnecting the battery from the wheelchair. Removing the battery from the wheelchair, disconnecting and isolating the terminals is carried out by the passenger himself or by an accompanying person.\" Belavia also requires that a removed lithium battery be \"completely discharged\" before it is bagged for the cabin." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Nothing is published about an on-board aisle wheelchair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Nothing is published about accessible lavatories.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"When servicing disabled persons and persons with reduced mobility, equipment is used that allows such passengers to move between the passenger terminal and the aircraft, as well as to lift (lower) them into the cabin (from the cabin) of the aircraft.\" Severely ill passengers, and other passengers with disabilities where their condition requires it, \"are accepted for carriage only with an accompanying person\".", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Belavia publishes no movable-armrest, bulkhead or seat-allocation rule: its categories-of-passengers pages (belavia.by in Russian and en.belavia.by in English) cover booking channels, escorts and lifting equipment but never seating.", "src": [] } }, "damage_liability": { "value": null, "detail": "Belavia publishes no damage-liability rule specific to mobility aids on its accessibility or baggage-battery pages. The only related statement is advisory: \"The wheelchair should be packed to protect it from damage or loss of parts.\"", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Belavia's battery rules are among the most detailed in this dataset and are published in identical wording in Russian (belavia.by) and English (en.belavia.by): 300 Wh for a single lithium battery, 160 Wh each if the chair uses two, plus one 300 Wh or two 160 Wh spares in carry-on only, terminals disconnected and insulated, and technical documents naming the battery type produced at check-in — if the manual does not state the battery type the passenger must obtain an official statement from the manufacturer beforehand. UNUSUAL AND STRICT: a removed lithium battery \"must be completely discharged\" before being bagged for the cabin, and the passenger (or their companion) must do the removal themselves and bring the manual, the battery packaging and the tools. THE CHAIR CANNOT COME INTO THE CABIN: \"transportation of personal vehicles used under medical reasons or physical disabilities... is performed in baggage compartment only\"; a manual chair may be used up to boarding, an electric one is surrendered at the oversized-baggage desk at check-in unless \"in exceptional cases and if technically feasible\". BOOKING IS OFFLINE ONLY: special-category passengers must book through Belavia offices, agents or the call centre, at least 48 hours ahead (72 for stretchers, on-board oxygen including personal concentrators, or groups of 10+). Belavia also states it will carry \"only such electronic devices powered by lithium or lithium-ion batteries that are used due a medical or physical disability\". PUBLISHED REFUSAL GROUNDS a traveller should know about: Belavia may refuse carriage, cancel a booking or offload a passenger who is \"not able to take care of themselves without assistance in the absence of an accompanying person\", who \"may make an unpleasant impression on other passengers by their appearance or smell as a result of illness\", or whose condition threatens safety — and it may limit the number of such passengers on any flight. Stretcher carriage costs 6x the Flex fare plus 6x fuel and other surcharges (200 EUR per segment on charter flights). GAPS: no aisle chair, no accessible lavatory, no seating policy, no chair size or weight limits and no mobility-aid damage-liability rule are published.", "searched_urls": [ "https://belavia.by/en/", "https://belavia.by/", "https://belavia.by/kategorii-passazhirov/", "https://en.belavia.by/", "https://en.belavia.by/categories_of_passengers/", "https://en.belavia.by/contacts/", "https://belavia.by/bagazh/", "https://belavia.by/bagazh/perevozka-ustroystv-s-litiyevymi-batareyami/", "https://belavia.by/bagazh/negabaritnyi-bagazh/", "https://belavia.by/kontakty/" ] } }, { "schema_version": "1.1", "slug": "biman-bangladesh-airlines", "name": "Biman Bangladesh Airlines", "iata_code": "BG", "icao_code": "BBC", "country": "Bangladesh", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.biman-airlines.com/", "sources": [ { "id": "s1", "title": "Accessibility Services and Feedback — accessibility plans, progress reports and the wheelchair-assistance contacts", "url": "https://mail.biman-airlines.com/accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Updated Accessibility Plan 2026 (2026–2029) — Accessible Canada Act / ATPRR plan, current version", "url": "https://mail.biman-airlines.com/accessibility/plan/2026", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQ — 'Disability & Assistance' section", "url": "https://mail.biman-airlines.com/faq", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage Information — special-needs items, per-piece weight limits, restricted articles and baggage-claim liability", "url": "https://mail.biman-airlines.com/baggageAll", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Conditions of Carriage for Passengers and Baggage, PDF (document itself dated April 2011; still the version linked from the live Terms & Conditions page)", "url": "https://mail.biman-airlines.com/assets/pdf/terms-conditions/Carriage-for-Passengers-and-Baggage.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Information Sheet for Passengers Requiring Special Assistance — Biman's printed special-assistance form, PDF (scan dated January 2024)", "url": "https://mail.biman-airlines.com/assets/pdf/medical/SPECIAL_ASSISTANCE_REQUISITION_FORM_0001.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact & Feedback — call centre 13636 / +88 096109-13636, Dhaka offices and Lost & Found", "url": "https://mail.biman-airlines.com/contactus", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Accessibility Plan Progress Report 2025 — second progress report, current version", "url": "https://mail.biman-airlines.com/accessibility-progress-2025", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Special Care & Medical Assistance hub", "url": "https://mail.biman-airlines.com/special-care", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Wheelchair Assistance — dedicated special-care page (48-hour recommendation, request procedure, accessibility desk)", "url": "https://mail.biman-airlines.com/special-care/wheelchair-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "BG International Tariff General Rules (Biman International Tariff Manual), PDF, Issue May 2021 — Rule 40 Passengers with Disability, 40.6 Acceptance of Mobility Aids, Rule 115 liability", "url": "https://mail.biman-airlines.com/assets/pdf/terms-conditions/Biman-International-Tariff-Manual.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Flight Disruptions — Damaged, Lost or Delayed Baggage", "url": "https://mail.biman-airlines.com/travel-disruptions/damaged-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Special Care — Travelling with Oxygen (Chief Medical Officer contact, 72-hour medical clearance, oxygen fees)", "url": "https://mail.biman-airlines.com/special-care/travel-with-oxygen", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Wheelchair Assistance — dedicated accessibility line", "number": "+880 1777715588", "hours": null, "region": "BD", "src": [ "s1", "s10" ] }, { "label": "Bangladesh — Station Manager, Airport Services (accessibility contact)", "number": "+880 1777715533", "hours": "24/7", "region": "BD", "src": [ "s1", "s2", "s8" ] }, { "label": "Bangladesh — Manager, Ground Services (accessibility contact person)", "number": "+880 1777715770", "hours": "Sunday–Thursday 09:00–17:00", "region": "BD", "src": [ "s1", "s2", "s8" ] }, { "label": "Toronto, Canada — Station Manager", "number": "+1 437 425 2874", "hours": "Daytime only", "region": "CA", "src": [ "s1", "s2", "s8" ] }, { "label": "Toronto, Canada — Sales / Reservations", "number": "+1 416 546 2121", "hours": "Daytime only", "region": "CA", "src": [ "s1", "s2", "s8" ] }, { "label": "Bangladesh — Biman Call Centre (dial 13636 inside Bangladesh)", "number": "+88 096109-13636", "hours": null, "region": "BD", "src": [ "s7", "s10" ] }, { "label": "Chief Medical Officer — medical clearance / oxygen and fitness-to-fly cases", "number": "+880 1777715522", "hours": null, "region": "BD", "src": [ "s13" ] }, { "label": "Dhaka HSIA — Lost & Found (report a damaged or missing mobility aid before leaving the airport)", "number": "+880 1777715535", "hours": null, "region": "BD", "src": [ "s7" ] } ], "email": [ { "label": "Wheelchair Assistance — dedicated accessibility mailbox", "address": "wheelchair@biman.gov.bd", "src": [ "s1", "s10" ] }, { "label": "Manager, Ground Services, Customer Services Division — accessibility contact person and feedback recipient (Balaka Bhaban, Biman Head Office, Kurmitola, Dhaka-1229)", "address": "mgrgs@biman.gov.bd", "src": [ "s1", "s2", "s8" ] }, { "label": "Chief Medical Officer — medical clearance, MEDIF and oxygen requests", "address": "cmo@biman.gov.bd", "src": [ "s13" ] }, { "label": "General enquiries / online booking", "address": "ibebiman@biman.gov.bd", "src": [ "s3", "s7" ] } ], "web_form": [ { "label": "Accessibility Feedback Form (anonymous feedback accepted) — Microsoft Forms link published on Biman's Accessibility page", "url": "https://forms.office.com/r/bug0XVFZtR", "src": [ "s1", "s2" ] }, { "label": "Information Sheet for Passengers Requiring Special Assistance (PDF form completed by the sales office or agent)", "url": "https://www.biman-airlines.com/assets/pdf/medical/SPECIAL_ASSISTANCE_REQUISITION_FORM_0001.pdf", "src": [ "s6" ] }, { "label": "General passenger feedback form (Microsoft Forms link in the site header and on the Contact page)", "url": "https://forms.office.com/Pages/ResponsePage.aspx?id=1S4imCZcukGDznGkIOeoGz-ej00xEm1NjzxdE026EqRUM05MOTRINzhHV0E5Uk82WEhVNUw1S0cwTS4u", "src": [ "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchair Assistance — how and when to request", "url": "https://www.biman-airlines.com/special-care/wheelchair-assistance", "src": [ "s10" ] }, { "label": "Biman International Tariff Manual (PDF) — Rule 40.6 Acceptance of Mobility Aids and the mobility-aid liability waiver", "url": "https://www.biman-airlines.com/assets/pdf/terms-conditions/Biman-International-Tariff-Manual.pdf", "src": [ "s11" ] }, { "label": "Accessibility Services and Feedback — plans, progress reports and contacts", "url": "https://www.biman-airlines.com/accessibility", "src": [ "s1" ] }, { "label": "Baggage Information — special-needs items and restricted articles", "url": "https://www.biman-airlines.com/baggageAll", "src": [ "s4" ] } ], "notes": "Biman publishes a dedicated wheelchair channel — wheelchair@biman.gov.bd and +880 1777715588 — on both its Accessibility page and its new Wheelchair Assistance page. The accessibility contact person is the Manager, Ground Services, Customer Services Division (Balaka Bhaban, Kurmitola, Dhaka-1229), driven by Accessible Canada Act reporting for the Dhaka–Toronto route. WARNING: the second Bangladesh number changed — it is now +880 1777715770 (Manager, Ground Services, Sun–Thu 09:00–17:00); the previously published +880 1717103675 is withdrawn, although stale tel: links on the older plan/progress pages still dial it. The policy_pages links use the canonical www.biman-airlines.com addresses (fine in a browser); the sources cite Biman's mail.biman-airlines.com host, which serves the identical site without the Cloudflare bot challenge that blocks automated fetches of www. Biman does not fly to the USA and publishes no DOT Complaints Resolution Official page." }, "policy": { "notice_hours": { "value": 48, "detail": "Wheelchair Assistance page: 'It is mandatory to inform Biman at the time of booking if you require wheelchair assistance… We recommend making your request at least 48 hours before departure.' Tariff Manual 40.4: 'Reservations should be made at least 48 hours in advance of travel, advising the Biman as to the nature of the disability and assistance required', with the same 48 hours plus check-in one hour before normal check-in where Biman must supply hazardous-materials packaging for a wheelchair battery. Other deadlines: special seating 24 h (40.3); in-flight oxygen 72 h.", "src": [ "s10", "s11" ] }, "how_to_request": { "value": "Tell Biman when you book (mandatory), then confirm with the accessibility desk — wheelchair@biman.gov.bd / +880 1777715588 — or the call centre 13636 (+88 096109-13636), at least 48 hours before departure", "detail": "Wheelchair Assistance page: request 'during the booking process by informing the sales representative or selecting the service via our online booking system (if applicable)'; for coordination or changes 'contact our Call Center (13636, +88 096109-13636) or reach out directly to the Special Assistance team' at wheelchair@biman.gov.bd / +8801777715588. 'Wheelchairs can also be requested at the airport during check-in; however, availability cannot be guaranteed without prior notice.' A paper Information Sheet for Passengers Requiring Special Assistance is completed by the sales office or agent.", "src": [ "s3", "s6", "s10" ] }, "fee_charged": { "value": false, "detail": "Tariff Manual 40.6: mobility aids are carried 'in addition to the regular free baggage allowance', and 'Mobility aids with spill able batteries are accepted at no charge to the passenger'; Biman disassembles, packs, unpacks, reassembles and returns the aid 'all without charge'. The Conditions of Carriage also list a fully collapsible wheelchair among articles carried free. Separately, Biman's own airport wheelchair SERVICE is chargeable — the FAQ says it is available 'with prior request at the time of reservation which is subject to payment'; no rate is published.", "src": [ "s3", "s5", "s11" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number. Tariff Manual 40.6 lists the items carried free in addition to the baggage allowance in the plural — 'Manually and powered wheelchairs, scooters, walkers, and other mobility aids' — but states no maximum count per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Tariff Manual 40.6(i)(a): 'Manually and powered wheelchairs, scooters, walkers, and other mobility aids will be carried on a priority basis, subject to the following size limitations', in addition to the regular free baggage allowance. 40.6(i)(b): 'Crutches and canes may be retained in the passenger's custody provided they can be safely stowed.' The Conditions of Carriage also list 'a fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces or other prosthetic device' among articles carried free.", "src": [ "s4", "s5", "s11" ] }, "cabin_stowage": { "value": false, "detail": "Tariff Manual 40.6(i): the mobility aids Biman accepts 'must be stowed in the baggage compartment'. The only in-cabin exception is 40.6(i)(b): 'Crutches and canes may be retained in the passenger's custody provided they can be safely stowed.' No cabin stowage is offered for a folding manual wheelchair, and no in-cabin closet is published.", "src": [ "s11" ] }, "gate_delivery": { "value": null, "detail": "Not published. Tariff Manual 40.6(c) promises the aid will be returned 'promptly on arrival at the passenger's destination', with Biman assisting free of charge in re-assembly, but Biman nowhere states that a checked wheelchair is returned at the aircraft door rather than at the baggage carousel.", "src": [ "s11" ] }, "max_weight_kg": { "value": null, "detail": "No mobility-aid weight limit is published: the Tariff Manual's mobility-aid table gives width and height only. Biman's general baggage rules carry no published mobility-aid exemption — the baggage page states each Economy piece 'must not exceed 25kg' and each Business piece '32kg' (maximum excess 100 kg over 5 pieces), and the Conditions of Carriage state flatly that 'Biman will not accept any single piece of baggage weighing more then 32 kgs'. A heavy powered chair must be cleared with the airline in advance.", "src": [ "s4", "s5" ] }, "max_dimensions": { "height_cm": 101, "width_cm": 114, "length_cm": null, "detail": "Tariff Manual 40.6(i)(a) publishes explicit per-aircraft mobility-aid size limits: Dash 8 — 1.24 m (49 in) wide × 1.50 m (59 in) high; B737 — 1.45 m (57 in) × 1.09 m (43 in); B787-8/-9 — 1.14 m (45 in) × 1.01 m (40 in); B777 — 1.50 m (59 in) × 1.45 m (57 in). The figures recorded here are the fleet-wide worst case (B787). No length/depth limit is given.", "src": [ "s11" ], "basis": "max_device" }, "notes": "Biman's current Accessibility Plan 2026–2029 still treats mobility-aid handling as work in progress: it is 'working to strengthen accessible check-in, boarding and disembarkation; support-person travel; service-dog and mobility-aid handling; personnel training'. It also reports that 'significant funding has been allocated for new wheelchairs and an ambulift' and that Biman 'strengthened its wheelchair services by increasing the number of wheelchairs in 2025'. An Accessibility Advisory Committee was established in 2024, and the airline targets WCAG 2.0 AA on www.biman-airlines.com by September 2026 and accessible online booking and check-in by December 2028.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage dimensions are given, and the Tariff Manual requires mobility aids to travel in the baggage compartment.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Tariff Manual 40.6(c): 'Mobility aids with spill able batteries are accepted at no charge to the passenger', provided the aid fits through the cargo door upright, terminals are insulated 'to prevent accidental short circuits' and the battery is 'securely attached to the mobility aid'. The baggage page's corrosives ban expressly excepts 'Wet Cell Batteries (except those in wheelchairs)'. Biman's special-assistance form still warns that spillable-battery chairs are dangerous goods 'permitted… only under certain conditions, which can be obtained from the airline(s)'.", "src": [ "s4", "s6", "s11" ] }, "non_spillable": { "value": null, "detail": "Not published. Biman's mobility-aid rule addresses only spillable batteries; gel, AGM, sealed lead-acid and dry-cell wheelchair batteries are never mentioned. (Tariff Manual 40.6(ii) excludes 'spill able Lead Acid' from battery-powered MEDICAL equipment, which is a different category.)", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. Nothing on biman-airlines.com addresses lithium-ion wheelchairs or scooters — not the Tariff Manual, the baggage/restricted-articles page, the FAQ, the Conditions of Carriage, the accessibility pages, nor the (currently empty) Hazardous-Prohibited Materials page. ICAO/IATA defaults apply — see global rules.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; Biman states no watt-hour limit of any kind for a mobility-aid battery. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Biman does not address removing a wheelchair battery into the cabin; its Tariff Manual says the opposite — the battery 'need not be disconnected nor removed'. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no spare-battery watt-hour figure appears anywhere on Biman's site or in its Tariff Manual.", "src": [] }, "spares_allowed": { "value": null, "detail": "No count published for wheelchair spare batteries. The only related rule, Tariff Manual 40.6(ii), covers battery-powered MEDICAL equipment: 'External and spares must be protected to prevent short circuits, and are acceptable as cabin baggage only.' Do not read that as a mobility-aid spare allowance.", "src": [] }, "removal_required": { "value": false, "detail": "Tariff Manual 40.6(c): 'The battery need not be disconnected nor removed but it must be securely attached to the mobility aid.' (Biman's general security note that loose 'Battery cells / Dry cells' in hand baggage are liable to be removed is a separate rule about loose cells, not about a wheelchair battery.)", "src": [ "s11" ] }, "terminals": { "value": true, "detail": "Tariff Manual 40.6(c): 'The battery terminals must be insulated to prevent accidental short circuits (e.g. by being enclosed in a battery container).' The battery must also be securely attached to the aid.", "src": [ "s11" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, UN 38.3 test summary or MSDS is required or mentioned. The Tariff Manual asks only that 'if some disassembly is required for the mobility aid to fit, passengers should bring disassembly instructions'. Biman's paper Information Sheet for Passengers Requiring Special Assistance is completed by the sales office or agent; a Medical Certificate is required only for oxygen and fitness-to-fly cases.", "src": [ "s6", "s11" ] } }, "allowed": { "value": true, "detail": "Tariff Manual 40.6(i)(a): 'Manually and powered wheelchairs, scooters, walkers, and other mobility aids will be carried on a priority basis, subject to the following size limitations' (per-aircraft table). 40.6(c): a spillable-battery aid 'must fit through the cargo door and inside the compartment in an upright position'; if disassembly is needed 'passengers should bring disassembly instructions', and Biman disassembles, packs, unpacks and reassembles it without charge. 48 hours' notice is required if Biman must supply hazardous-materials packaging for the battery (40.4).", "src": [ "s11" ] }, "max_weight_kg": { "value": null, "detail": "Not published — the Tariff Manual's mobility-aid limits are width and height only, with no weight figure and no exemption from the general per-piece baggage ceilings (Economy 25 kg, Business 32 kg per piece; 'Biman will not accept any single piece of baggage weighing more then 32 kgs' in the Conditions of Carriage).", "src": [ "s4", "s5" ] }, "max_dimensions": { "height_cm": 101, "width_cm": 114, "length_cm": null, "detail": "Same published per-aircraft mobility-aid limits as for manual chairs (Tariff Manual 40.6(i)(a)): Dash 8 124 × 150 cm, B737 145 × 109 cm, B787-8/-9 114 × 101 cm, B777 150 × 145 cm (width × height). Recorded here as the fleet-wide worst case (B787). A powered aid must additionally 'fit through the cargo door and inside the compartment in an upright position'.", "src": [ "s11" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published — Biman promises the aid will be returned 'promptly on arrival at the passenger's destination' but never says a powered chair is returned at the aircraft door.", "src": [ "s11" ] }, "notes": "Biman's published special-assistance form is the generic IATA information sheet, covering wheelchair categories WCHR / WCHS / WCHC, own collapsible chair, battery type, stretcher, escort, ambulance and FREMEC; it is completed by the sales office or agent, not submitted online. The Tariff Manual reproduces it as 'Appendix 2 – WCHR form'. Tariff Manual 40.2.1 accepts a passenger who cannot care for themselves only if accompanied by an attendant, and 40.2.2 limits the number of non-ambulatory passengers 'according to aircraft type'." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published as an available service. The Accessibility Plan 2026–2029 lists 'onboard aisle chairs where applicable' among built-environment initiatives, and the 2025 Progress Report lists aisle chairs among things Biman is still working on. The Tariff Manual, which sets out what Biman actually provides, never mentions an on-board aisle chair.", "src": [ "s2", "s8" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — no Biman aircraft is described as having an accessible lavatory and no lavatory-assistance policy is given. The only lavatory commitment in the Tariff Manual is 'access to operable lavatory facilities' during a tarmac delay (80.4), which is not an accessibility provision.", "src": [ "s11" ] }, "transfer_assistance": { "value": null, "detail": "Not published as such. The Wheelchair Assistance page says 'Our team is here to assist you at every step—from check-in to boarding, and disembarkation to arrival', and the Tariff Manual's definition of 'self-reliant' allows that 'assistance in boarding and deplaning may be required'. But Biman never states that staff will transfer a passenger between a wheelchair and the aircraft seat, and 40.2.1 requires a passenger incapable of self-care to travel with an attendant who attends to their personal needs in flight.", "src": [ "s10", "s11" ] }, "seating": { "value": "Special seating accommodation on request — pre-select at booking or call Biman reservations at least 24 hours before departure; passengers with a disability may not occupy emergency exit or over-wing exit rows", "detail": "Tariff Manual 40.3: 'Passengers with a disability requiring special seating accommodation… who do not pre-select their seat upon making a reservation must contact an Biman reservations center at least 24 hours prior to departure'; on Biman-coded flights operated by another carrier, contact Biman or the operating carrier. 'Passengers with a disability will not be permitted to occupy seats in designated emergency exit rows or over-wing emergency exit rows.' The FAQ adds that exit-row seats cannot be selected online. No movable-armrest or bulkhead policy is published.", "src": [ "s3", "s11" ] } }, "damage_liability": { "value": "Normal baggage liability limit is WAIVED for mobility aids — claims are settled on the cost of repair or the replacement value of the wheelchair, with repair at Biman's expense and a temporary replacement in the meantime", "detail": "Tariff Manual 115.2(iv): 'Normal carrier limit of liability will be waived for substantiated claims involving loss damage or delay in delivery to mobility aids such as wheelchairs, walkers, crutches, scooters…', liability 'to be based on the cost of the repair or replacement value of the mobility aid'; a repairable aid is repaired 'at its expense' with 'a temporary replacement… without undue delay'. Montreal Convention rules 'supersede and prevail' where they apply. Report damage before leaving the airport; claims within 7 days.", "src": [ "s11", "s12" ] }, "aircraft_hold_note": "Biman publishes per-aircraft maximum mobility-aid dimensions (width × height): Dash 8 1.24 m × 1.50 m; B737 1.45 m × 1.09 m; B787-8/-9 1.14 m × 1.01 m; B777 1.50 m × 1.45 m. The B787 is the tightest on both axes, so a chair over 114 cm wide or 101 cm high may be refused on Dhaka–London/Toronto 787 services. A spillable-battery aid must also fit through the cargo door and stand upright inside the compartment." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Read live on 29 July 2026. www.biman-airlines.com sits behind a Cloudflare managed challenge that 403s every automated fetch, which is why earlier passes could only quote Internet Archive snapshots; Biman's own mail.biman-airlines.com host serves the identical document root unchallenged, and every source here was read there today. Two big finds. (1) The Biman International Tariff Manual (PDF, Issue May 2021, linked from the live Terms & Conditions page) contains Rule 40 'Passengers with Disability' — the mobility-aid rules the website never states: powered and manual wheelchairs carried on a priority basis with explicit per-aircraft size limits (B787 is the tightest at 114 cm wide × 101 cm high); spillable batteries accepted at no charge with terminals insulated and the battery left installed and secured; 48 hours' notice; 24 hours for special seating; and — most important — Rule 115.2(iv), which WAIVES the normal baggage liability limit for mobility aids and settles claims on repair cost or replacement value, with a temporary replacement while yours is repaired. That reverses the previous reading of this record, which quoted only the Warsaw-era US$20-per-kilo notice. (2) A new dedicated Wheelchair Assistance page (special-care/wheelchair-assistance) publishes the first hard notice figure Biman has ever given: 'at least 48 hours before departure', with notification at booking mandatory. Still unpublished anywhere: any lithium watt-hour limit, any spare-battery allowance, any mobility-aid weight limit, gate delivery, on-board aisle chair, accessible lavatory. Three warnings. (a) The FAQ still says Biman's own airport wheelchair service is 'subject to payment' with no rate published — that is a charge for Biman's chair, not for carrying yours, which the Tariff Manual says is free. (b) The general per-piece baggage ceilings (Economy 25 kg, Business 32 kg; Conditions of Carriage: no single piece over 32 kg) carry no published mobility-aid exemption, and most powered chairs exceed them. (c) Biman's documents contradict each other: the Conditions of Carriage PDF (document dated April 2011) bans wet cell batteries outright while the baggage page and Tariff Manual expressly allow them in wheelchairs, and oxygen notice is 48 h in Tariff 40.4 but 72 h in Tariff 45.2 and on the website. Accessibility-plan versioning: the 2023–26 plan has been superseded by the Accessibility Plan 2026–2029 and the 2024 progress report by the 2025 report; the old /special-assistance URL now 404s. The Bangladesh accessibility phone number changed from +880 1717103675 to +880 1777715770, though stale tel: links on the older plan and progress pages still dial the withdrawn number.", "searched_urls": [ "https://www.biman-airlines.com/", "https://www.biman-airlines.com/accessibility", "https://biman-airlines.com/accessibility", "http://www.biman-airlines.com/accessibility", "https://www.biman-airlines.com/special-assistance", "https://www.biman-airlines.com/assets/pdf/terms-conditions/Carriage-for-Passengers-and-Baggage.pdf", "https://mail.biman-airlines.com/", "https://mail.biman-airlines.com/accessibility", "https://mail.biman-airlines.com/accessibility/plan/2026", "https://mail.biman-airlines.com/accessibility-plan", "https://mail.biman-airlines.com/accessibility-progress", "https://mail.biman-airlines.com/accessibility-progress-2025", "https://mail.biman-airlines.com/special-assistance", "https://mail.biman-airlines.com/special-need", 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"https://mail.biman-airlines.com/assets/pdf/terms-conditions/Carriage-for-Passengers-and-Baggage.pdf", "https://mail.biman-airlines.com/assets/pdf/terms-conditions/Biman-International-Tariff-Manual.pdf", "https://mail.biman-airlines.com/assets/pdf/medical/SPECIAL_ASSISTANCE_REQUISITION_FORM_0001.pdf", "https://booking.biman-airlines.com/", "https://www.bimanair.com/", "https://biman.gov.bd/", "https://web.archive.org/web/20250418042110/https://biman-airlines.com/accessibility", "https://web.archive.org/web/20241014212150/https://www.biman-airlines.com/special-assistance", "https://web.archive.org/web/20241203183909/https://www.biman-airlines.com/special-need", "https://web.archive.org/web/20250113194107/https://biman-airlines.com/faq", "https://web.archive.org/web/20250113212729/https://www.biman-airlines.com/baggageAll", "https://web.archive.org/web/20250113202052/https://biman-airlines.com/contactus", "https://web.archive.org/web/20250113205626/https://biman-airlines.com/accessibility-progress", "https://web.archive.org/web/20230429064354/https://www.biman-airlines.com/assets/pdf/terms-conditions/Carriage-for-Passengers-and-Baggage.pdf", "https://web.archive.org/web/20240224085812/https://biman-airlines.com/assets/pdf/medical/SPECIAL_ASSISTANCE_REQUISITION_FORM_0001.pdf", "https://web.archive.org/web/20260310183827/https://biman-airlines.com/", "http://web.archive.org/cdx/search/cdx?url=biman-airlines.com&matchType=domain&output=json&from=20250401&to=20261231" ] } }, { "schema_version": "1.1", "slug": "binter-canarias", "name": "Binter Canarias", "iata_code": "NT", "icao_code": "IBB", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.bintercanarias.com/", "sources": [ { "id": "s1", "title": "Passengers with special needs (Regulation 1107/2006, 48-hour notice, PRM telephone service)", "url": "https://www.bintercanarias.com/en/information/special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR)", "url": "https://www.bintercanarias.com/assets/documents/info/pasajeros_movilidad_reducida.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Information on lithium batteries on board — rules and limits (NT-OPT-008 PDF)", "url": "https://www.bintercanarias.com/assets/documents/info/Info_lithium_batteries.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Transport contract / air carrier liability for passengers and baggage", "url": "https://www.bintercanarias.com/en/information/contract-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact — telephone attention, customer support and baggage-incident channels", "url": "https://www.bintercanarias.com/en/contact", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain — dedicated PRM / special-needs telephone service (freephone)", "number": "900 105 189", "hours": null, "region": "ES", "src": [ "s1", "s2" ] }, { "label": "Spain — PRM / special-needs telephone service (direct line)", "number": "+34 928 327 748", "hours": null, "region": "ES", "src": [ "s1", "s2" ] }, { "label": "Information and ticket sales (general reservations line)", "number": "+34 928 327 700", "hours": "Monday to Sunday 05:00–23:00", "region": "ES", "src": [ "s5" ] }, { "label": "Customer support — suggestions, complaints and claims (also 900 533 256)", "number": "+34 928 327 746", "hours": "Monday to Sunday 05:00–23:00", "region": "ES", "src": [ "s5" ] }, { "label": "Baggage incidents — damaged or missing mobility equipment (also 900 105 190)", "number": "+34 928 327 749", "hours": null, "region": "ES", "src": [ "s5" ] }, { "label": "Portugal — information and ticket sales", "number": "+351 291 290 129", "hours": "Monday to Friday 09:00–17:00", "region": "PT", "src": [ "s5" ] } ], "email": [ { "label": "Customer support — suggestions, complaints and claims", "address": "atencionclientes@bintercanarias.com", "src": [ "s5" ] }, { "label": "Baggage incidents — damaged or missing mobility equipment", "address": "centralequipajes@bintercanarias.com", "src": [ "s5" ] } ], "web_form": [ { "label": "Form for queries or complaints", "url": "https://www.bintercanarias.com/en/contact-form", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Passengers with special needs", "url": "https://www.bintercanarias.com/en/information/special-needs", "src": [ "s1" ] }, { "label": "PRM information sheet — maximum mobility-equipment sizes and weights by fleet (PDF)", "url": "https://www.bintercanarias.com/assets/documents/info/pasajeros_movilidad_reducida.pdf", "src": [ "s2" ] }, { "label": "Information on lithium batteries on board (PDF)", "url": "https://www.bintercanarias.com/assets/documents/info/Info_lithium_batteries.pdf", "src": [ "s3" ] } ], "notes": "Ground assistance in the Canary Islands and at Madrid is delivered by the airport authority (Aena) under Regulation (EC) 1107/2006; Binter directs passengers to Aena on (+34) 913 211 000. Recommended airport arrival is 2 hours, or 1 h 30 at La Gomera and El Hierro." }, "policy": { "notice_hours": { "value": 48, "detail": "'We recommend communicating special needs or any relevant information at least 48 hours beforehand.' Free carriage of up to two mobility aids is conditional on '48 hours notification'. For groups, Binter recommends booking one month ahead in case Spanish DGAC authorisation is needed.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Declare the need at booking through a travel agent, bintercanarias.com or an airport sales office, or call the PRM telephone service 900 105 189 / +34 928 327 748", "detail": "'We recommend communicating special needs ... through your travel agent, our Web site, in the airport sales offices or the special telephone service for PRM (900 105 189 – 928 327 748).' Travel in your own wheelchair must also be stated when making the reservation.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "'Binter will provide the transport without additional charge of guide dogs and emotional support animals ..., medical equipment and up to two items of mobility equipment per person as long as 48 hours notification is given.'", "src": [ "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "'up to two items of mobility equipment per person as long as 48 hours notification is given, space limitations on board do not prevent it and the relevant legislation regarding dangerous goods is complied with'.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "'If movement in the passenger's own wheelchair is needed, please state so when making the reservation.' Up to two mobility aids per person are carried free, subject to the published per-fleet size and weight table.", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published on Binter's site — no in-cabin stowage option for a folding manual chair is described.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Binter does not say whether a personal wheelchair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "max_weight_kg": { "value": 100, "detail": "'WEIGHT 100 kg' for both the ATR72 and the Embraer 195-E2 fleet. 'If your mobility aid exceeds the size (when fully folded) or weight in the following table, it will be impossible for us to carry it.'", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 84, "width_cm": 70, "length_cm": 95, "detail": "Binter publishes a per-fleet table of maximum mobility-aid size when fully folded — ATR72: 143 cm H x 70 cm W x 95 cm L; Embraer 195-E2: 84 cm H x 73 cm W x 125 cm L; 100 kg on both. The smallest figure in each dimension is recorded here as the binding constraint; a chair over the table 'will be impossible for us to carry'.", "src": [ "s2" ], "basis": "max_device" }, "notes": "Passengers who cannot walk or move, handle their own seat belt, life jacket and oxygen mask, or understand safety instructions must travel with a companion aged 16 or over. At most one non-ambulatory PRM may travel alone on a flight, and no more than 15 PRM may be carried on board.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Binter describes no in-cabin wheelchair stowage.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Binter's PRM sheet gives one instruction for all mechanically driven chairs — disconnect the battery and insulate the terminals — and does not distinguish spillable from non-spillable batteries.", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published. Binter gives no separate rule for gel / AGM / sealed lead-acid or dry-cell mobility-aid batteries.", "src": [ "s2" ] }, "lithium_ion": { "value": null, "detail": "No acceptance rule specific to lithium-powered wheelchairs is published. Binter's lithium notice states only that 'mobility aids used by passengers with reduced mobility (PRM) are not classified as Personal Mobility Devices', i.e. the outright ban on battery-powered scooters, hoverboards and segways does not apply to them.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. Binter's lithium-battery notice sets watt-hour classes for portable electronic devices, power banks and spare batteries only, and gives no cap for a battery installed in a wheelchair. ICAO/IATA default applies — see global rules.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids; Binter publishes no watt-hour cap for a wheelchair battery removed into the cabin. ICAO/IATA default applies — see global rules.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The lithium notice's spare-battery classes (≤100 Wh; >100–160 Wh with operator approval; >160 Wh cargo only) are the general portable-electronics rules, not a wheelchair spare-battery limit.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility-aid batteries. Binter's general notice permits 2 spare batteries in the cabin in the 100–160 Wh class, but that is a portable-electronics limit and has not been stated to apply to wheelchair spares.", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "Not published. Binter requires only that the battery of a mechanically driven wheelchair be disconnected and its terminals insulated at the airport; it does not say whether a removable battery must come out and travel in the cabin.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "'If the wheelchair is mechanically driven, ensure that the battery is disconnected and its terminals are insulated, following the instructions given by the airport personnel.' Terminals are insulated with the original packaging, electrical tape or a separate plastic bag per battery.", "src": [ "s2", "s3" ] }, "documentation": { "value": null, "detail": "Not published — Binter does not state that a battery spec sheet, MSDS or manufacturer label is required for a mobility aid. Its lithium notice does require a Release of Liability signature for uninstalled batteries carried in the cabin.", "src": [ "s3" ] } }, "allowed": { "value": true, "detail": "'If the wheelchair is mechanically driven, ensure that the battery is disconnected and its terminals are insulated, following the instructions given by the airport personnel.' Carriage is free for up to two aids per person, subject to the fleet size/weight table and dangerous-goods legislation.", "src": [ "s2" ] }, "max_weight_kg": { "value": 100, "detail": "'WEIGHT 100 kg' for both the ATR72 and Embraer 195-E2 fleets — the same table applies to any mobility aid, powered or manual.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 84, "width_cm": 70, "length_cm": 95, "detail": "Same per-fleet table as manual chairs, measured fully folded — ATR72: 143 x 70 x 95 cm (H x W x L); Embraer 195-E2: 84 x 73 x 125 cm; 100 kg on both. Smallest figure in each dimension recorded as the binding constraint.", "src": [ "s2" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published. Binter does not say whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Binter's lithium-battery notice explicitly carves PRM aids out of the banned category: 'Mobility aids used by passengers with reduced mobility (PRM) are not classified as Personal Mobility Devices', so the blanket prohibition on battery-powered bicycles, e-scooters, hoverboards and segways does not apply to wheelchairs." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Binter says nothing about an on-board aisle wheelchair on its ATR72 or Embraer 195-E2 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — Binter describes no accessible lavatory or grab rails on board.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as an airline service. Assistance is delivered by the airport authorities under Regulation (EC) 1107/2006, and a passenger who cannot move unaided must travel with a suitable companion aged 16 or over who will assist in an emergency.", "src": [ "s2" ] }, "seating": { "value": "WCHC and WCHS passengers get designated seats near — but never at — the emergency exits", "detail": "'Passenger with reduced mobility in the WCHC and WCHS categories must be allocated seats in the areas nearest the emergency exits but never those seats at the exits.' PRM cannot be seated where they would block crew duties, emergency equipment or evacuation.", "src": [ "s2" ] } }, "damage_liability": { "value": "1,519 SDR per passenger for destruction, loss or damage of checked baggage", "detail": "Binter applies the Montreal Convention: 'The air carrier is responsible in the case of destruction, loss or damage to the luggage up to the amount of 1.519 SDRs.' A higher limit is available by special declaration at check-in for a supplementary tariff. Damage must be reported before leaving arrivals and in writing within 7 days.", "src": [ "s4" ] }, "aircraft_hold_note": "Maximum folded mobility-aid size differs by fleet: ATR72 143 cm H x 70 cm W x 95 cm L; Embraer 195-E2 84 cm H x 73 cm W x 125 cm L. Weight limit is 100 kg on both. Confirm which type operates your flight — the ATR is taller but shorter, the Embraer longer but only 84 cm high." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The usable detail is in Binter's PRM information sheet (NT-OPT-037, a multilingual PDF), not on the web page. It publishes a hard per-fleet size and weight table — a chair over it 'will be impossible for us to carry' — and the two fleets bind in different dimensions, so the Embraer's 84 cm height and the ATR's 70 cm width are the practical envelope. Binter publishes NO watt-hour limit of any kind for wheelchair batteries; its lithium notice covers portable electronics and spares and expressly says PRM mobility aids are not 'Personal Mobility Devices', so the e-scooter ban does not catch them. Capacity limits matter: max 15 PRM per flight, and at most one non-ambulatory PRM travelling alone (and only if no more than two unaccompanied minors are on the same flight). Two accordion sections on the English special-needs page ('Flight safety' and 'Guide dogs and mobility equipment') are rendered client-side and returned no content through either the direct fetch or the JS-rendering proxy — a human with a browser should open them, as they may add wheelchair detail not in the PDF.", "searched_urls": [ "https://www.bintercanarias.com/eng/", "https://www.bintercanarias.com/en/information/special-needs", "https://www.bintercanarias.com/en/information/special-luggage", "https://www.bintercanarias.com/en/information/checked-luggage", "https://www.bintercanarias.com/en/information/contract-of-carriage", "https://www.bintercanarias.com/en/contact", "https://www.bintercanarias.com/assets/documents/info/pasajeros_movilidad_reducida.pdf", "https://www.bintercanarias.com/assets/documents/info/Info_lithium_batteries.pdf", "https://www.bintercanarias.com/assets/documents/info/articulos_prohibidos_en_aeronaves.pdf" ] } }, { "schema_version": "1.1", "slug": "blue-bird-airways", "name": "Blue Bird Airways", "iata_code": "BZ", "icao_code": "BBG", "country": "Greece", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.bluebirdair.com/", "sources": [ { "id": "s1", "title": "Traveling with a Wheelchair", "url": "https://www.bluebirdair.com/Travel-information/Wheelchair-Acceptance-Policy", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Goods & Batteries", "url": "https://www.bluebirdair.com/Travel-information/Lithium-Battery-Allowance-and-Dangerous-Goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Medical Conditions", "url": "https://www.bluebirdair.com/Travel-information/MEDICAL-CONDITIONS", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Medical Equipment and Special Requests", "url": "https://www.bluebirdair.com/My-booking/MEDICAL-EQUIPMENT-AND-SPECIAL-REQUESTS", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us", "url": "https://www.bluebirdair.com/INFO/CONTACT-US", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage & Bag (limitations of liability)", "url": "https://www.bluebirdair.com/Travel-information/Baggage-allowance", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "Special assistance / mobility-aid checklist (Bookings)", "address": "bookings@bluebirdair.com", "src": [ "s1", "s3" ] } ], "web_form": [ { "label": "General enquiry form", "url": "https://www.bluebirdair.com/INFO/OTHER-INQUIRIES", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Traveling with a Wheelchair", "url": "https://www.bluebirdair.com/Travel-information/Wheelchair-Acceptance-Policy", "src": [ "s1" ] }, { "label": "Dangerous Goods & Batteries", "url": "https://www.bluebirdair.com/Travel-information/Lithium-Battery-Allowance-and-Dangerous-Goods", "src": [ "s2" ] }, { "label": "Medical Conditions (disabilities & special needs)", "url": "https://www.bluebirdair.com/Travel-information/MEDICAL-CONDITIONS", "src": [ "s3" ] } ], "notes": "Bluebird publishes no telephone number for special assistance — the only channels shown on its Contact Us page are the online enquiry form and WhatsApp; the mobility-aid checklist goes to bookings@bluebirdair.com." }, "policy": { "notice_hours": { "value": 336, "detail": "Powered chairs (gel-cell or lithium-ion): the SSR-01 Mobility Aid Checklist must reach bookings@BlueBirdair.com at least 14 days before departure. Bluebird's general special-requests process must be completed at least 7 days before the flight. Check-in counter 3 hours before departure.", "src": [ "s1", "s4" ] }, "how_to_request": { "value": "Email the SSR-01 Mobility Aid Checklist to bookings@BlueBirdair.com at least 14 days ahead", "detail": "For a powered chair, submit the Mobility Aid Checklist to bookings@BlueBirdair.com at least 14 days before departure and wait for explicit approval. For wheelchair assistance generally, Bluebird asks you to contact it immediately after booking.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": null, "detail": "Not published. Bluebird's special-requests page says payment for special baggage applies 'except medical equipment', but the wheelchair policy page says nothing about a charge for carrying a mobility aid.", "src": [ "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published on Bluebird's site.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Manual wheelchairs are accepted without restrictions. They are stored in the aircraft hold, separate from other luggage, and secured with specialized tie-down straps.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "Bluebird states manual wheelchairs are stored in the aircraft hold, separate from other luggage; no in-cabin stowage of a folding chair is offered.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — Bluebird does not say where a checked wheelchair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. The 20 kg / 32 kg figures on the baggage page are ordinary suitcase limits and are not stated to apply to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — Bluebird states no maximum wheelchair size.", "src": [] }, "notes": "Chairs are secured in the hold with specialised tie-down straps, separate from other baggage.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; Bluebird carries manual wheelchairs in the hold.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Bluebird Airways does not accept wheelchairs powered by spillable wet-cell batteries under any circumstances.\"", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Gel-cell chairs are \"accepted only if the battery contains no free liquid, advance notice has been provided, and explicit prior approval for transport has been received\". Chair and battery travel in the hold; the battery stays in its compartment on the chair even if removable.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion batteries are treated as dangerous goods and \"are accepted only if they pass UN 38.3 safety tests and receive explicit prior approval\".", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published: Bluebird requires the lithium battery to be removed from the chair and carried into the cabin, so it gives no watt-hour cap for a battery left installed.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "The removed battery travels in the cabin. Bluebird: \"Maximum: one battery up to 300 Wh, or two batteries up to 160 Wh each.\"", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "One spare may be carried in the cabin. Bluebird's stated cabin cap is \"one battery up to 300 Wh, or two batteries up to 160 Wh each\" — so where a spare travels alongside the removed main battery, the lower 160 Wh figure is the binding one.", "src": [ "s1" ] }, "spares_allowed": { "value": 1, "detail": "Lithium-ion: \"You may carry only one spare battery in the cabin.\" Gel-cell: \"Only one spare battery may be carried in the hold\", packed in a hard case, separated from the wheelchair and the main battery, and clearly labelled.", "src": [ "s1" ] }, "removal_required": { "value": true, "detail": "Lithium-ion: the battery \"must be removed from the chair and carried by the passenger into the cabin\"; the frame stays in the hold. Gel-cell is the opposite — the battery must stay attached to the chair in its designated compartment and travels in the hold.", "src": [ "s1" ] }, "terminals": { "value": "Terminals insulated and the battery bagged", "detail": "Lithium: \"Terminals must be insulated (e.g. with tape) and the battery stored in a protective pouch or plastic bag.\" Gel-cell: batteries, cables and electronic components must be protected from short circuits and the electrical circuits insulated according to the manufacturer's instructions.", "src": [ "s1" ] }, "documentation": { "value": "SSR-01 Mobility Aid Checklist, 14 days ahead; UN 38.3 for lithium; signed Limited Release of Liability tag", "detail": "The SSR-01 Passenger Checklist for the Acceptance of a Mobility Device must be emailed to bookings@BlueBirdair.com at least 14 days before departure. Lithium batteries must have passed the UN 38.3 tests. The chair is accepted only upon signing a Limited Release of Liability tag.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Powered chairs need explicit prior approval. Gel-cell and lithium-ion chairs are accepted only after the SSR-01 Mobility Aid Checklist is submitted 14 days ahead and approval is granted; spillable wet-cell chairs are refused outright.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Bluebird states no weight limit for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — Bluebird states no maximum powered-wheelchair size.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Bluebird does not say whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Arrive at the check-in counter 3 hours before departure. Cabin crew must be told where the chair and its batteries are; for a lithium chair the Captain must be informed of the chair's position in the hold and the seat of the passenger carrying the battery. Bluebird strongly recommends additional travel insurance for the device." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Bluebird says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a Bluebird service. Bluebird says only that \"all airports are equipped with facilities such as wheelchairs and aircraft lifts to assist you\", i.e. airport-provided assistance.", "src": [ "s3" ] }, "seating": { "value": "Passengers with disabilities may not sit in emergency-exit or aisle seats", "detail": "\"For safety and accessibility, passengers with disabilities may not be seated in Emergency Exit or aisle seats.\" No bulkhead or movable-armrest policy is published.", "src": [ "s3" ] } }, "damage_liability": { "value": "Limited Release of Liability tag required; own insurance recommended", "detail": "\"The wheelchair is accepted only upon signing a Limited Release of Liability tag\" and Bluebird \"strongly recommend[s] additional travel insurance for your device\". Its baggage terms also disclaim liability for scratches, dents and damage to wheels, handles and their mechanisms.", "src": [ "s1", "s6" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Bluebird publishes an unusually detailed wheelchair page but no accessibility phone line — everything goes through bookings@bluebirdair.com, WhatsApp +972 55 968 6621 or the web form, and the checklist deadline is 14 days, far longer than the usual 48 h. Spillable wet-cell chairs are refused outright. The 100 Wh lithium figure elsewhere on the site applies to portable oxygen concentrators, not to wheelchairs. Footer states the website is operated by Holiday Lines Ltd; some links redirect to booking.bluebirdair.com. No on-board wheelchair, hold dimensions or fee information is published.", "searched_urls": [ "https://www.bluebirdair.com/", "https://www.bluebirdair.com/Travel-information/Wheelchair-Acceptance-Policy", "https://www.bluebirdair.com/Travel-information/Lithium-Battery-Allowance-and-Dangerous-Goods", "https://www.bluebirdair.com/Travel-information/MEDICAL-CONDITIONS", "https://www.bluebirdair.com/My-booking/MEDICAL-EQUIPMENT-AND-SPECIAL-REQUESTS", "https://www.bluebirdair.com/Travel-information/Baggage-allowance", "https://www.bluebirdair.com/My-booking/Passenger-Rights", "https://www.bluebirdair.com/INFO/CONTACT-US", "https://www.bluebirdair.com/INFO/OTHER-INQUIRIES", "https://www.bluebirdair.com/Help-Center-en/Help-Center", "https://www.bluebirdair.com/About-us/WHO-WE-ARE" ] } }, { "schema_version": "1.1", "slug": "boa-boliviana-de-aviacion-", "name": "BoA Boliviana de Aviacion", "iata_code": "OB", "icao_code": "BOV", "country": "Bolivia", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.boa.bo/", "sources": [ { "id": "s1", "title": "Asistencia especial (movilidad reducida, servicio de silla de ruedas)", "url": "https://www.boa.bo/Contenido/asistencia-especial-wwe73c5o-REST_WORLD", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Equipaje (artículos personales, equipaje especial, mercancías peligrosas)", "url": "https://www.boa.bo/Contenido/equipaje-ipixdy6l-REST_WORLD", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Nuestras oficinas", "url": "https://www.boa.bo/Contenido/nuestras-oficinas-u611p6av-REST_WORLD", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Derechos y obligaciones de los pasajeros", "url": "https://www.boa.bo/Contenido/derechos-y-obligaciones-de-los-pasajeros-fe9atmve-REST_WORLD", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Centro de Ayuda", "url": "https://www.boa.bo/Centro-de-Ayuda", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contrato de transporte aéreo de pasajeros y equipajes en Boliviana de Aviación 'BoA' (per-country versions: Bolivia, Argentina, Brasil…)", "url": "https://www.boa.bo/Contenido/contrato-de-transporte-e23qbsmh-REST_WORLD", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Bolivia — Consultas y reservas (contact centre)", "number": "+591 77222299", "hours": "Office hours vary by city; airport desks 04:00–22:00/23:00", "region": "BO", "src": [ "s3" ] }, { "label": "Bolivia (domestic short number) 901105010", "number": "901105010", "hours": "Office hours vary by city", "region": "BO", "src": [ "s3" ] }, { "label": "USA — Miami office (Doral, FL)", "number": "+1 305 428 8500", "hours": "Mon–Fri 09:00–17:00", "region": "US", "src": [ "s3" ] }, { "label": "Spain — Madrid Barajas T4", "number": "+34 91 746 65 64", "hours": "Mon–Fri 10:00–14:00 and 14:30–18:00; Sun 09:00–16:00", "region": "ES", "src": [ "s3" ] }, { "label": "Argentina — promotion & sales (freephone)", "number": "0800-345-0903", "hours": "Mon–Fri 09:00–18:00", "region": "AR", "src": [ "s3" ] }, { "label": "Peru — call centre (from abroad)", "number": "+51 1 6805428", "hours": "Mon–Fri 07:30–16:30, Sat 08:00–12:00 (e-mail desk)", "region": "PE", "src": [ "s3" ] }, { "label": "Brazil — São Paulo office", "number": "+55 11 3138 5600", "hours": "Mon–Fri 08:00–16:30", "region": "BR", "src": [ "s3" ] } ], "email": [ { "label": "USA (Miami office) — general customer contact, not a dedicated accessibility desk", "address": "ventasmia@boa.bo", "src": [ "s3" ] }, { "label": "Peru — atención al cliente", "address": "ventasperu@boa.bo", "src": [ "s3" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp — Argentina", "detail": "+54 9 11 2016 0473 (Buenos Aires office)", "src": [ "s3" ] }, { "label": "WhatsApp — Brazil", "detail": "+55 11 94507-7541 (São Paulo office)", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Asistencia especial", "url": "https://www.boa.bo/Contenido/asistencia-especial-wwe73c5o-REST_WORLD", "src": [ "s1" ] }, { "label": "Equipaje", "url": "https://www.boa.bo/Contenido/equipaje-ipixdy6l-REST_WORLD", "src": [ "s2" ] }, { "label": "Centro de Ayuda", "url": "https://www.boa.bo/Centro-de-Ayuda", "src": [ "s5" ] }, { "label": "Contrato de transporte — advance-notification condition for disabled passengers and liability limits", "url": "https://www.boa.bo/Contenido/contrato-de-transporte-e23qbsmh-REST_WORLD", "src": [ "s6" ] } ], "notes": "BoA publishes no dedicated disability/accessibility phone line or e-mail. Wheelchair service is requested through the reservations agent at the time of purchase, or through the contact centre / a city office; the numbers above are the general enquiries-and-reservations lines listed on 'Nuestras oficinas'." }, "policy": { "notice_hours": { "value": 48, "detail": "BoA's airport accompaniment/assistance service must be requested at least 48 hours before the flight through the contact centre or an office; the oxygen and dialysis services use the same 48 h deadline. The contract of carriage makes advance notice a condition of acceptance: a disabled passenger « deberá notificar y obtener información previa del Transportador … antes de la aceptación … para el embarque », failing which BoA « quedará liberado de cualquier responsabilidad » if it refuses boarding.", "src": [ "s1", "s6" ] }, "how_to_request": { "value": "Ask the reservations / ticket-sales agent when you buy the ticket; contact centre or a BoA office at least 48 h ahead for airport escort", "detail": "\"Si requieres el uso de una silla de ruedas para una parte o la totalidad del trayecto (durante el embarque y desembarque), debes realizar la solicitud correspondiente al agente de reservas o venta de pasajes al momento de la compra de tu boleto.\"", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Si cuentas con objetos que faciliten tu movilidad (silla de ruedas, muletas, etc.), estos serán transportados sin costo adicional en el buzón de carga\" — mobility aids are carried at no extra cost in the hold. The airport escort service is also free, though BoA says places are limited.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number. BoA's PMR page speaks of « objetos que faciliten tu movilidad (silla de ruedas, muletas, etc.) » in the plural and carries them free in the hold without stating a cap; the « uno (1) » limit on its baggage page is the free personal item carried into the cabin, not a mobility-device count.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Mobility items — wheelchair, crutches and whatever else the passenger's condition requires — are carried free in the hold and returned on arrival at the destination.", "src": [ "s1" ] }, "cabin_stowage": { "value": "conditional", "detail": "BoA lists « silla de ruedas plegable » among the free « artículos personales de asistencia », but each passenger may carry only one (1) personal item and it must fit under the seat in front — 45 × 35 × 20 cm on the B767/B737/A330 and 20 × 30 × 25 cm on the CRJ-200, or it is tagged and sent to the hold. The PMR page meanwhile says mobility objects « serán transportados sin costo adicional en el buzón de carga y te serán entregados una vez se realice el desembarque ». Treat cabin carriage as a case-by-case decision at check-in.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": true, "detail": "\"Entrega inmediata en el avión\": you may hand the wheelchair or other mobility aid over at the aircraft. Ask BoA counter staff to tag the item for Immediate Delivery at Aircraft and it will be waiting at the aircraft door after landing. Otherwise mobility aids are returned after disembarkation.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs — mobility aids are carried free in the hold with no stated weight cap. The 45 kg / 158 cm figures on BoA's baggage page apply to special baggage (musical instruments, dialysis machines), and 158 cm (62 linear in) is the general per-piece limit.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — BoA states no maximum wheelchair size.", "src": [] }, "notes": "Cabin baggage must be light enough to be carried on the wheelchair comfortably and safely. BoA does not provide a medical-assistance service: a passenger who is not self-sufficient must travel with a companion who can guarantee their safety, hygiene and health care.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published as a wheelchair limit. BoA's under-seat personal-item box is 45 x 35 x 20 cm on B737/B767/A330 and 20 x 30 x 25 cm on the CRJ-200, but it does not say a folding chair must meet it.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Not written for wheelchairs. BoA's dangerous-goods list puts « pilas húmedas, acumuladores eléctricos » under corrosive/oxidising goods that may not travel in any piece of baggage but that « la aerolínea puede transportar como carga a solicitud tuya, bajo normas de seguridad estrictas »; the contract of carriage likewise names « baterías de electrólito líquido » among the corrosives it will refuse as hand or checked baggage. BoA never says how a wet-battery wheelchair is handled.", "src": [ "s2", "s6" ] }, "non_spillable": { "value": null, "detail": "Not published. BoA gives no gel / AGM / sealed lead-acid / dry-cell rule for wheelchair batteries; its dangerous-goods list mentions only « pilas y baterías » and « baterías de coche » generically.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. The only lithium rules BoA publishes are a total ban on lithium-battery skateboards, scooters and hoverboards from both cabin and hold (« sí se aceptarán como carga »), and a requirement to remove the lithium batteries from a portable dialysis machine checked into the hold. Neither is written for a mobility aid.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. No watt-hour figure appears anywhere on boa.bo — not on the special-assistance page, the baggage and dangerous-goods page, or the contract of carriage. Do not assume the ICAO 300 Wh default; BoA has not adopted it in writing.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. No watt-hour figure appears anywhere on boa.bo — not on the special-assistance page, the baggage and dangerous-goods page, or the contract of carriage. Do not assume the ICAO 300 Wh default; BoA has not adopted it in writing.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. No watt-hour figure appears anywhere on boa.bo — not on the special-assistance page, the baggage and dangerous-goods page, or the contract of carriage. Do not assume the ICAO 300 Wh default; BoA has not adopted it in writing.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility-aid batteries. BoA's only spare-battery instruction is for a portable dialysis machine, whose lithium batteries must be removed and carried separately.", "src": [] }, "removal_required": { "value": null, "detail": "Not published for wheelchairs. BoA does require lithium batteries to be removed from a portable dialysis machine checked into the hold and kept separately in the passenger's baggage, but never extends that rule to a wheelchair.", "src": [ "s1", "s2" ] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries — no insulation, disconnection or immobilisation requirement appears anywhere on boa.bo.", "src": [] }, "documentation": { "value": null, "detail": "Not published for wheelchair batteries. BoA requires a MEDIF medical certificate (issued within 10 days, original only) for oxygen and dialysis equipment, and expressly says a passenger with reduced mobility « no requiere presentar un certificado médico legal, salvo que hayas desarrollado una condición médica especial » — but names no battery document.", "src": [] } }, "allowed": { "value": null, "detail": "Not published, and the gap matters. BoA's mobility-aid text covers « silla de ruedas, muletas, etc. » without distinguishing powered chairs, while its restricted-articles list bans « vehículos impulsados por baterías externas — hover boards, scooters, unicycle u otros con este tipo de batería » and puts lithium-battery skateboards and e-scooters out of both cabin and hold (cargo only). Nothing tells a passenger whether a power chair falls inside or outside that ban — telephone the contact centre before booking.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for a powered wheelchair. The heaviest checked figures BoA publishes are 45 kg for a musical instrument or a portable dialysis machine and 158 cm (62 linear inches) per checked piece; neither is stated to apply to a mobility aid.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. BoA gives no maximum powered-wheelchair size and no hold-door or hold-compartment figures; the 158 cm (62 linear in) per-piece limit is the ordinary checked-baggage rule.", "src": [] }, "gate_delivery": { "value": true, "detail": "The \"Entrega inmediata en el avión\" tag applies to \"la silla de ruedas, o cualquier otro artículo de ayuda motriz\" — any mobility aid — so it covers a powered chair as well.", "src": [ "s1" ] }, "notes": "BoA has no published powered-wheelchair or battery policy: confirm acceptance with the contact centre before booking. Do not assume the ICAO 300 Wh default applies — BoA has not adopted it in writing." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"Para facilitar tu desplazamiento en cabina de pasajeros, contamos con silla de ruedas en las naves Boeing, y Airbus no así en las CRJ 200\" — an on-board wheelchair is carried on the Boeing (B737/B767) and Airbus (A330) fleet but NOT on the Bombardier CRJ-200.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. BoA carries an on-board wheelchair on its Boeing and Airbus aircraft but not the CRJ-200, and says nothing about lavatory accessibility on any type. It also states plainly « no ofrecemos servicio de asistencia médica. Si no eres autosuficiente, deberás viajar con un acompañante que garantice tu seguridad, higiene y asistencia sanitaria ».", "src": [] }, "transfer_assistance": { "value": true, "detail": "BoA offers three levels of wheelchair service, the highest being \"necesito asistencia para llegar hasta mi asiento\" — for passengers who cannot walk and need to be taken by wheelchair from check-in to their seat in the cabin. But BoA offers no medical assistance: a passenger who is not self-sufficient must travel with a companion.", "src": [ "s1" ] }, "seating": { "value": "Companion seated alongside where reasonably possible; extra seat purchasable; seat-belt extension on request", "detail": "\"La compañía aérea hará todos los esfuerzos razonables para ofrecer a la persona acompañante un asiento junto a la persona con discapacidad o movilidad reducida.\" An extra adjoining seat can be bought at the time of purchase and a seat-belt extension is provided on request on board.", "src": [ "s1" ] } }, "damage_liability": { "value": "Bolivian domestic law on journeys that start and end in Bolivia; the Warsaw Convention or the Montreal Convention 1999 on international journeys. No mobility-aid or full-value rule, and BoA disclaims liability for 'minor damage'", "detail": "Contrato de transporte, Límites de responsabilidad: journeys beginning and ending in Bolivia are governed by Bolivian law (Ley 2902, Ley 165, RAB, D.S. 285); international journeys by the Warsaw Convention or the Montreal Convention 1999. Damage must be claimed « inmediatamente después de descubrirse el daño y antes de abandonar la terminal aérea ». BoA separately disclaims « daños menores » from normal handling — scratches, dents, dirt, wear, and damage to straps, covers, handles or WHEELS — which is exactly the damage a wheelchair suffers in a hold.", "src": [ "s6", "s2" ] }, "aircraft_hold_note": "Fleet note: BoA carries an on-board (aisle) wheelchair on its Boeing B737/B767 and Airbus A330 aircraft but not on the Bombardier CRJ-200, which also has a much smaller cabin-baggage box (20 x 30 x 25 cm)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Site is behind an Imperva/Distil bot wall — the reader proxy is blocked; pages had to be read by direct HTTPS request and the content extracted from the embedded JSON the Blazor front end renders. BoA publishes a good PMR/assistance page (three levels of wheelchair service, free carriage of mobility aids, gate delivery on request, on-board chair on Boeing/Airbus but not CRJ-200) but NOTHING at all about powered wheelchairs or their batteries — no watt-hour figures, no acceptance procedure, no spillable/gel/lithium distinction. BoA flies to Miami, so a US DOT Complaints Resolution Official page should exist; none was found on boa.bo. There is no dedicated accessibility phone line or e-mail. A traveller with a power chair must telephone before booking. Deepening pass (2026-07-29): the Imperva wall still blocks the reader proxy even with render mode, but BoA's React front end ships every page's text inside a `VIEW_DATA = { SECTIONS: … }` script in the direct-fetch HTML, so the content is fully readable by parsing that JSON. The site map at /Contenido/mapa-de-sitio-hveuly7b-REST_WORLD revealed the Contrato de transporte page (per-country versions for Bolivia, Argentina, Brasil and others) that the first pass never opened; it supplies the liability limits and makes advance notification a condition of accepting a disabled passenger. Two findings a human should weigh. (1) BoA bans « vehículos impulsados por baterías externas » (hoverboards, e-scooters, unicycles) and lithium-battery skateboards from both cabin and hold, cargo only — and never says whether a powered wheelchair is inside or outside that ban. There is still no watt-hour figure, no battery-type rule for a chair and no acceptance procedure anywhere on boa.bo. (2) BoA disclaims liability for « daños menores » from normal handling, expressly including damage to handles and WHEELS — precisely the damage a power chair sustains in a hold — and can accept baggage under « aceptación condicional » with a signed limited-liability form for items with pre-existing wear, worn wheels or fragile content.", "searched_urls": [ "https://www.boa.bo/", "https://www.boa.bo/Centro-de-Ayuda", "https://www.boa.bo/Contenido/asistencia-especial-wwe73c5o-REST_WORLD", "https://www.boa.bo/Contenido/avisos-importantes-k9rk1h96-REST_WORLD", "https://www.boa.bo/Contenido/contrato-de-transporte-e23qbsmh-REST_WORLD", "https://www.boa.bo/Contenido/derechos-y-obligaciones-de-los-pasajeros-fe9atmve-REST_WORLD", "https://www.boa.bo/Contenido/equipaje-ipixdy6l-REST_WORLD", "https://www.boa.bo/Contenido/hora-limite-wr87nyhl-REST_WORLD", "https://www.boa.bo/Contenido/mapa-de-sitio-hveuly7b-REST_WORLD", "https://www.boa.bo/Contenido/nuestras-oficinas-u611p6av-REST_WORLD", "https://www.boa.bo/Contenido/pasajeros-con-necesidades-especiales", "https://www.boa.bo/Contenido/politica-de-privacidad-4m9bzv73-REST_WORLD", "https://www.boa.bo/Contenido/terminos-y-condiciones-j5xhf0vk-REST_WORLD", "https://www.boa.bo/assets/ContentPage-D4Nc_Vha.js", "https://www.boa.bo/equipaje" ] } }, { "schema_version": "1.1", "slug": "braathens-regional-airways-", "name": "Braathens Regional Airways", "iata_code": "TF*", "icao_code": "BRX", "country": "Sweden", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.braathens.com/", "sources": [ { "id": "s1", "title": "Braathens — home (ACMI provider)", "url": "https://www.braathens.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "About us — \"we are now exclusively operating for other airlines\"", "url": "https://www.braathens.com/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "ACMI & Charter Services", "url": "https://www.braathens.com/services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "BIX bankruptcy info (Airbus operation ceased; contact your tour operator)", "url": "https://www.braathens.com/bix-bankruptcy-info/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "flygbra.se — Special Assistance / Travel with a battery driven wheelchair. NOT CURRENT POLICY: last readable Internet Archive snapshot (2024-05-18) of the retired BRA consumer brand, kept deliberately as history; flygbra.se now 302-redirects to braathens.com and the Archive's next capture of this URL (2026-01-08) is that redirect", "url": "https://web.archive.org/web/20240518234908/https://www.flygbra.se/en/info/travel-info/special-assistance", "retrieved": "2024-05-18", "kind": "official" }, { "id": "s6", "title": "flygbra.se — Särskilda behov / Resa med batteridriven rullstol. NOT CURRENT POLICY: final Internet Archive snapshot (2024-09-17) of the Swedish page on the retired BRA consumer brand, kept deliberately as history", "url": "https://web.archive.org/web/20240917115724/https://www.flygbra.se/info/allt-om-resan/sarskilda-behov", "retrieved": "2024-09-17", "kind": "official" }, { "id": "s7", "title": "Braathens — Fleet / ATR 72-600 (15 aircraft, 72 seats, 42.4 cm seat width)", "url": "https://www.braathens.com/fleet/atr-72-600/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Braathens — About us (ACMI-only operator)", "url": "https://www.braathens.com/about-us/", "src": [ "s2" ] }, { "label": "Braathens — Fleet / ATR 72-600 (the aircraft you will actually fly on)", "url": "https://www.braathens.com/fleet/atr-72-600/", "src": [ "s7" ] } ], "notes": "No passenger or accessibility contact channel exists. Re-checked on 2026-07-29: the whole of braathens.com is eleven pages (home, about-us, services, fleet, fleet/atr-72-600, career, sustainability, whistleblowing, bix-bankruptcy-info, privacy-policy, cookie-policy) plus a press site, and it carries only a B2B \"How can we assist you?\" enquiry form for airlines and charterers. There is no special-assistance page, no Swedish-language section and no passenger phone number. Passengers must contact the airline that sold the ticket (SAS for the ATR 72-600 wet-lease flying) or, for the cancelled Airbus charters, their tour operator." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "how_to_request": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "fee_charged": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "manual": { "allowed": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "notes": "HISTORIC, NOT CURRENT POLICY, AND NOW MORE THAN TWO YEARS OLD — everything in this paragraph comes from an Internet Archive capture taken on 18 May 2024 of flygbra.se, the consumer brand BRA has since retired; flygbra.se 302-redirects to braathens.com (re-verified 2026-07-29) and braathens.com publishes no replacement. While BRA still sold its own tickets that page stated: assistance to be booked no later than 72 hours before departure via the Customer Center; 'You are allowed to bring two mobility aids free of charge, other than your baggage'; check-in at least 60 minutes before departure; 'Helping aids cannot weigh more than 32 kg'; cabin crew 'cannot lift you or assist you in the toilet (but they can help you get to and from the toilet)'; a safety assistant must be at least 18 and seated next to you and must buy a full adult ticket. Those rules ended with BRA's own ticket sales in December 2024. Do not act on any of these numbers — ask the airline whose flight number is on your ticket.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] } }, "allowed": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "notes": "Until 2024 the consumer site flygbra.se carried a special-assistance page and a dedicated \"eldriven rullstol\" (electric wheelchair) notification form. Both now 302-redirect to braathens.com (re-verified 2026-07-29) and describe a business Braathens no longer runs, so nothing from them is recorded as a current value — every field above is deliberately null. One archived statement is nonetheless worth a power-chair user's attention because it describes the physical hold of the same ATR 72-600s Braathens still flies: '*On our ATRs, we do not accept permobiles for safety reasons, due to the loading space's construction' — i.e. BRA refused power-base chairs outright on the ATR — alongside 'Helping aids cannot weigh more than 32 kg' and 'Aircraft type ATR, maximum height 60 cm x width 120 cm x depth 120 cm'. BRA also refused a Segway as checked baggage and capped oxygen bottles at 5 kg gross. ALL of that is quoted from a capture of 18 May 2024 of a retired brand site — more than two years old, never republished, and not verifiable against anything Braathens publishes today. Whether the contracting airline (SAS) applies the same ATR restriction must be confirmed with that airline before you book." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "transfer_assistance": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "seating": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published. Braathens Regional Airways AB sells no tickets of its own and publishes no passenger accessibility content — its site is a business-to-business ACMI portal. The policy of the airline whose flight number you are travelling on (SAS on the ATR 72-600 wet-lease) applies.", "src": [ "s2" ] }, "aircraft_hold_note": "Fleet is 15 ATR 72-600 turboprops, 72 seats, 42.4 cm seat width (braathens.com/fleet/atr-72-600, read live 2026-07-29); the Airbus operation, Braathens International Airways AB, went bankrupt on 30 September. Braathens publishes no hold limit of any kind today. The only ATR figures ever published were on the retired flygbra.se consumer site and are quoted here as HISTORY, from a capture of 18 May 2024 that is now over two years old: mobility aid maximum 32 kg; 'Aircraft type ATR, maximum height 60 cm x width 120 cm x depth 120 cm'; and '*On our ATRs, we do not accept permobiles for safety reasons, due to the loading space's construction' — a flat refusal of power-base chairs on the type. The same airframes are still flown under other airlines' flight numbers, so a power-chair user should treat the ATR hold as the binding physical constraint but must get the current numbers from the airline that sold the ticket, not from these." }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "THE TWO WHEELCHAIR/BATTERY SOURCES IN THIS RECORD (s5, s6) ARE HISTORIC BY DESIGN, NOT STALE BY ACCIDENT. Every wheelchair, battery, weight and dimension figure quoted anywhere in this record comes from Internet Archive captures — 18 May 2024 (English) and 17 September 2024 (Swedish) — of flygbra.se, the consumer brand under which BRA sold its own tickets until December 2024. That brand is retired. Chasing a live flygbra.se page is pointless and was re-proved on 2026-07-29: https://www.flygbra.se/, /info/allt-om-resan/sarskilda-behov and /en/info/travel-info/special-assistance all return HTTP 302 to https://www.braathens.com/, and the Internet Archive's own next capture of the English page (8 January 2026) is that same 302. Those two captures are the last 200-status captures the Archive holds of either page, so they cannot be bettered.\n\nThere is no current braathens.com equivalent to cite. The live site was re-read in full on 2026-07-29 (rendered, and again from raw HTML for the complete link inventory): it consists of home, about-us, services, fleet, fleet/atr-72-600, career, sustainability, whistleblowing, bix-bankruptcy-info, privacy-policy, cookie-policy and an external press site, and it contains no special-assistance page, no 'batteridriven rullstol' page, no Swedish section, no passenger contact and not one word about mobility aids, batteries or assistance. That absence — not an old page — is why every policy value here is null.\n\nNothing needed downgrading: no numeric value in this record is backed by s5 or s6, because none of the retired-brand figures was ever written into a value field. They survive only as clearly-labelled history in aircraft_hold_note, manual.notes and electric.notes, and each of those now says on its face that the figures are over two years old and come from a retired brand site.\n\nWhy the history is kept at all: Braathens Regional Airways AB (org.nr 556228-6368) is a wet-lease/ACMI operator — \"we are now exclusively operating for other airlines\" — flying the same 15 ATR 72-600 airframes under a long-term agreement with SAS, so the CONTRACTING AIRLINE'S accessibility policy governs (check SAS, or whichever carrier's flight number is on the ticket). The one line that still matters physically is BRA's refusal of 'permobiles' (power-base chairs) on its ATRs 'due to the loading space's construction', with aids capped at 32 kg and an ATR envelope of 60 cm high x 120 cm wide x 120 cm deep. Two cautions on that quote: the Swedish version's final revision transposed the axes ('max djup 120 x bredd 60 x hojd 120'), so which axis carries the 60 cm is not certain (the English page and the earlier Swedish page both put it on height); and 'permobil' is both a Swedish brand and the everyday Swedish word for a heavy power chair, so the scope of the refusal is genuinely ambiguous in the original. EU Regulation (EC) 1107/2006 protects disabled passengers on these flights as a matter of law regardless; Braathens publishes nothing about it.", "searched_urls": [ "https://www.braathens.com/", "https://www.braathens.com/about-us/", "https://www.braathens.com/services/", "https://www.braathens.com/fleet/atr-72-600/", "https://www.braathens.com/bix-bankruptcy-info/", "https://www.braathens.com/sitemap.xml", "https://www.braathens.com/robots.txt", "https://www.braathens.com/contact", "https://www.braathens.com/acmi", "https://www.braathens.com/passenger-information/", "https://www.braathens.com/special-assistance/", "https://press.flygbra.se/", "https://www.flygbra.se/", "https://www.flygbra.se/sv/pa-resan/assistans", "https://www.flygbra.se/info/allt-om-resan/sarskilda-behov", "https://www.flygbra.se/en/info/travel-info/special-assistance", "https://web.archive.org/web/20240518234908/https://www.flygbra.se/en/info/travel-info/special-assistance", "https://web.archive.org/web/20240412203848/https://www.flygbra.se/info/allt-om-resan/sarskilda-behov", "https://web.archive.org/web/20240917115724/https://www.flygbra.se/info/allt-om-resan/sarskilda-behov", "http://web.archive.org/cdx/search/cdx?url=flygbra.se/en/info/travel-info/special-assistance&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=flygbra.se/info/allt-om-resan/sarskilda-behov&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=flygbra.se*&output=json&from=20240901&limit=80&filter=statuscode:200" ] } }, { "schema_version": "1.1", "slug": "british-airways", "name": "British Airways", "iata_code": "BA", "icao_code": "BAW", "country": "United Kingdom", "region": "Europe", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.britishairways.com/", "sources": [ { "id": "s1", "title": "What assistance is available? (mobility aids, wheelchair dimensions, battery rules)", "url": "https://www.britishairways.com/content/information/disability-assistance/assistance-available", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Assistance hub", "url": "https://www.britishairways.com/content/information/disability-assistance/assistance-hub", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact us — travelling with a disability (UK)", "url": "https://www.britishairways.com/content/information/help-and-contacts/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact us — travelling with a disability (US)", "url": "https://www.britishairways.com/content/en/us/information/help-and-contacts/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage essentials", "url": "https://www.britishairways.com/content/information/baggage-essentials", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Restricted and prohibited items — batteries", "url": "https://www.britishairways.com/content/information/baggage-essentials/liquids-and-restrictions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Bill of Rights (US Air Carrier Access Act summary, published by British Airways)", "url": "https://www.britishairways.com/content/information/disability-assistance/us-bill-of-rights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "How to request assistance", "url": "https://www.britishairways.com/content/information/disability-assistance/how-to-request-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "General Conditions of Carriage for Passengers and Baggage (clauses 15, 16, 20)", "url": "https://www.britishairways.com/content/information/legal/conditions-of-carriage/general-conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United Kingdom — Accessibility Team (freephone)", "number": "0800 408 1100", "hours": "Daily 08:00-20:00", "region": "GB", "src": [ "s3" ] }, { "label": "United States — disability & mobility assistance (call 1-800-247-9297, option 3)", "number": "1-800-247-9297", "hours": "Daily 07:00-01:00 EST", "region": "US", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Email the Accessibility Team (choose 'Disability & Mobility Assistance' from Topics)", "url": "https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=emailus", "src": [ "s3" ] }, { "label": "Request assistance in Manage My Booking", "url": "https://www.britishairways.com/travel/managebooking/public", "src": [ "s1", "s2" ] }, { "label": "Accessible Holiday Request Form (British Airways Holidays — accessible hotel rooms, adapted transfers, car hire; complete before booking)", "url": "https://www.britishairways.com/content/information/webforms/accessible-holidays-form", "src": [ "s2" ] } ], "relay": [ { "label": "United Kingdom — Minicom (D/deaf or hard of hearing only)", "detail": "0345 700 7706, daily 24/7", "src": [ "s3" ] }, { "label": "United States — Minicom / Teletypewriter (TTY)", "detail": "1-866-393-0961, 24 hours 7 days a week (EST); for D/deaf or hard-of-hearing customers only", "src": [ "s4" ] }, { "label": "BSL Video Relay Service with Convo", "detail": "British Sign Language video relay, daily 08:00-20:00, via the Convo/SignLive app", "src": [ "s3" ] } ], "policy_pages": [ { "label": "What assistance is available (wheelchair dimensions and battery rules)", "url": "https://www.britishairways.com/content/information/disability-assistance/assistance-available", "src": [ "s1" ] }, { "label": "Assistance hub", "url": "https://www.britishairways.com/content/information/disability-assistance/assistance-hub", "src": [ "s2" ] }, { "label": "Restricted and prohibited items — batteries", "url": "https://www.britishairways.com/content/information/baggage-essentials/liquids-and-restrictions", "src": [ "s6" ] }, { "label": "US Air Carrier Access Act Bill of Rights", "url": "https://www.britishairways.com/content/information/disability-assistance/us-bill-of-rights", "src": [ "s7" ] } ], "notes": "BA runs a dedicated Accessibility Team reachable by freephone in the UK and by web form worldwide; a separate Minicom/TTY line exists in both the UK and the US. Assistance itself is requested in Manage My Booking, not by phone. LINK-ROT WARNING (checked 2026-07-29): the \"Accessible Holiday request form\" link printed on BA's own Contact us page, https://www.britishairways.com/content/information/webforms/holiday-disability-assistance, now returns HTTP 404. The live form is https://www.britishairways.com/content/information/webforms/accessible-holidays-form (page title \"Accessible Holidays | Information | British Airways Holidays\"), which is the URL BA's Assistance hub links under the heading \"Accessible holidays\"." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please let us know what support you require at least 48 hours before your flight departs.\" BA's how-to-request page states it as a requirement: \"You must do this at least 48 hours before your flight is due to depart.\" The same 48 h applies to asking for your own chair to be brought to the aircraft door at a connecting airport.", "src": [ "s1", "s2", "s8" ] }, "how_to_request": { "value": "Request assistance in Manage My Booking at least 48 h before departure; battery-powered mobility aids must additionally be registered under 'Disability and Assistance' in Service Requests, or contact the Accessibility Team", "detail": "BA: request assistance in Manage My Booking after booking and choose Service 1, 2 or 3. Battery-operated wheelchairs/scooters must be registered in Manage My Booking (Service Requests > Disability and Assistance). If the assistance you need is not listed, contact the Accessibility Team.", "src": [ "s1", "s2", "s6" ] }, "fee_charged": { "value": false, "detail": "\"It's free to take wheelchairs, mobility aids and related equipment for your personal use as long as they're within the size limits.\" Conditions of Carriage 20d1: \"There is no charge for transporting any assistive device, such as a wheelchair or a cane, and such assistive devices will not be counted towards your free baggage allowance.\"", "src": [ "s5", "s8", "s9" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number on BA's site. BA states mobility aids for personal use are carried free but does not cap how many.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried free of charge; you can keep yours to the departure gate or hand it over at check-in, depending on the airport.", "src": [ "s1", "s5" ] }, "cabin_stowage": { "value": "conditional", "detail": "\"We may be able to store one collapsible manual wheelchair in the cabin, depending on available space. This is allocated on a 'first come, first served' basis. Please contact staff at the boarding gate.\" The assistance hub adds that the chair \"is stored in the upright position\" and that the space \"can't be pre-booked\". Not guaranteed.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": true, "detail": "\"If your wheelchair has been stowed in the hold, we'll make every effort to return it to you as close to the aircraft door as possible.\" If not possible, an airport wheelchair takes you to baggage reclaim. At a connection BA can deliver your chair from the hold to the aircraft door if told at least 48 h ahead.", "src": [ "s1" ] }, "max_weight_kg": { "value": 250, "detail": "Not an absolute limit: \"If your wheelchair weighs more than 250kgs please contact our Accessibility Team so we can arrange to accommodate you.\" Heavier chairs need prior arrangement rather than being automatically refused.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 82, "width_cm": 85, "length_cm": 74, "basis": "max_device", "detail": "Smallest figure in each dimension across BA's three published maximum-device tables. Full table: UK/Europe except BA CityFlyer L140 x W85 x H106 cm (55.1 x 33.5 x 41.7 in); BA CityFlyer (upright) L74 x W94 x H82 cm (29.6 x 37.6 x 32.2 in); rest of world L140 x W85 x H152 cm (55.1 x 33.5 x 59.8 in). \"Your wheelchair or mobility aids must fit within the maximum dimensions for us to be able to accept it for travel.\"", "src": [ "s1" ] }, "notes": "A chair that exceeds the maximum height only because of a headrest is still accepted if the headrest can be removed and carried into the cabin. Carry the dimensions, weight and battery details of your chair with you — BA says you will be asked to verify them at the airport.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "BA does not publish a size limit for the one collapsible manual wheelchair it may stow in the cabin — only that it is stored upright, space is limited and it is allocated first come, first served. Other mobility devices may go in an overhead locker \"if they're within the cabin baggage dimensions\" (BA cabin bag: 56 x 45 x 25 cm / 22 x 18 x 10 in).", "src": [ "s2", "s5" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted. If securely attached and the device can be stowed upright, the battery stays in the chair with the power disconnected/isolated. Otherwise it must be removed, terminals protected, and packed in strong rigid leak-proof packaging with absorbent material, marked 'BATTERY WET WITH WHEELCHAIR' plus Corrosive (Class 8) and orientation labels. Spare spillable batteries are not permitted.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Gel, sealed lead acid and AGM batteries accepted; they \"must meet the requirement of IATA dangerous goods regulations special provision A67\". If securely attached the battery stays in the device, power disconnected/isolated; otherwise removed, terminals protected, placed in strong rigid packaging secured in the cargo hold. One spare non-spillable wet battery permitted.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Accepted. If the lithium battery is securely attached it must remain in the device with the power disconnected or isolated so it cannot be inadvertently activated; if it is not securely attached it must be removed and carried into the cabin.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "BA states there is no cap: \"There is no maximum Watt-hour limit if the lithium battery(ies) remains in the device.\" The battery must be securely attached and the power disconnected or isolated so the chair cannot be inadvertently activated.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "For a battery that is not securely attached and must be removed into the cabin: \"The maximum battery size is 300Wh, or for devices fitted with two batteries, 160Wh each.\" Removed batteries must have terminals covered/taped and be placed individually in a protective pouch.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may also take one spare lithium ion battery at a maximum of 300Wh, or two spare batteries at a maximum of 160Wh each\", carried in the cabin with terminals protected and each in a protective pouch.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "One spare lithium-ion battery up to 300 Wh — or two spares of up to 160 Wh each. One spare dry cell battery and one spare non-spillable wet battery are also permitted. Spare spillable batteries are not permitted.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Only if the battery is not securely attached to the device. \"If the lithium battery(ies) is securely attached to the wheelchair, mobility scooter or mobility aid, it must remain in the device.\" The same securely-attached test applies to dry cell, non-spillable and spillable batteries.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"You will be required to confirm that the power has been disconnected or isolated and the device cannot be inadvertently activated\", following the manufacturer's instructions. Removed batteries \"must be protected from short circuit (e.g. by covering or taping over exposed terminals)\".", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "Before travel BA requires: wheelchair/mobility aid type, dimensions, tare (un-laden) weight, number of batteries installed, type of battery, and instructions for preventing inadvertent operation. Battery-operated aids must be registered in Manage My Booking. Non-spillable batteries need manufacturer confirmation of IATA special provision A67. \"You'll be asked to verify these at the airport.\"", "src": [ "s1", "s6" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs, mobility scooters and mobility aids are carried in the hold free of charge, and BA says it will try to place them in containers. BA gives two examples of when it \"might not be able to carry\" the device: if unintended operation cannot be prevented, or if the weight exceeds the loading capacity of the smaller BA CityFlyer aircraft serving London City — a fleet/route exclusion, so acceptance is not unconditional. Chairs over 250 kg need prior arrangement with the Accessibility Team.", "src": [ "s1", "s5" ] }, "max_weight_kg": { "value": 250, "detail": "Not an absolute limit: \"If your wheelchair weighs more than 250kgs please contact our Accessibility Team so we can arrange to accommodate you.\" BA separately warns it may not be able to carry a device if the weight exceeds the loading capacity of BA CityFlyer aircraft.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 82, "width_cm": 85, "length_cm": 74, "basis": "max_device", "detail": "Same maximum-device tables as manual chairs; smallest figure in each dimension shown. UK/Europe except CityFlyer L140 x W85 x H106 cm; BA CityFlyer (upright) L74 x W94 x H82 cm; rest of world L140 x W85 x H152 cm.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"If your wheelchair has been stowed in the hold, we'll make every effort to return it to you as close to the aircraft door as possible.\" At connections BA can bring an electric chair from the hold to the aircraft door on 48 h notice, but warns it takes longer because the battery has to be reactivated on arrival and deactivated again before loading.", "src": [ "s1" ] }, "notes": "BA gives two examples of when it \"might not be able to carry\" a powered device (the list is explicitly \"for example\", not exhaustive): if unintended operation cannot be prevented, and if its weight exceeds the loading capacity of the smaller BA CityFlyer aircraft flying to and from London City. The BA battery-approval form for 100-160 Wh lithium batteries explicitly does not apply to wheelchairs, scooters or mobility aids." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"We have wheelchairs on our aircraft to assist you on board.\" Service 3 includes \"use of the on-board wheelchair to get to/from your seat and around the cabin\". BA warns the on-board wheelchair service \"will not be offered by third party airlines who are operating flights on behalf of British Airways\", and that you can move to a BA-operated flight free of charge if that affects you.", "src": [ "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "Fleet-dependent. BA: \"The majority of our aircraft offer accessible toilets but they're not large enough to accommodate wheelchairs. However, on board our Airbus A380 we're able to offer two wheelchair-accessible toilets on the upper deck and one on the main deck. On our Boeing 787 aircraft we are able to offer one wheelchair-accessible toilet.\" You must be able to manage your own personal care in the toilet — cabin crew cannot help with this.", "src": [ "s8" ] }, "transfer_assistance": { "value": "conditional", "detail": "Ground staff will take you to your seat (Service 3), but in flight \"our cabin crew are unable to assist you onto the on-board aisle chair. If you do not possess enough upper body strength to move between your seat and the chair, then you will need to travel with a companion who can help you do that.\" Conditions of Carriage 20c: BA \"may require that you travel with an attendant if it is essential for safety or you are unable to assist in your own evacuation from the aircraft or you are unable to understand safety instructions.\"", "src": [ "s1", "s9" ] }, "seating": { "value": true, "detail": "\"You may be able to reserve your seat for free if you have a specific seating requirement because of your disability\" — select it in Manage My Booking after requesting assistance; you cannot reserve free of charge without having requested assistance. BA also lists approved seat support systems.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Up to the original purchase price of the wheelchair or device, on flights to and from the USA", "detail": "BA publishes no mobility-aid-specific figure of its own. Its US Bill of Rights page (applying \"to flights to or from the United States by foreign airlines\") states: \"Should an airline lose, damage, or destroy the wheelchair or other assistive device, the airline must provide compensation in an amount up to the original purchase price.\" Elsewhere, Conditions of Carriage 15e2 caps baggage damage at \"1,519 SDRs (approximately £1,575)\" unless a higher value is declared (15e3); 16b requires written notice within seven days.", "src": [ "s7", "s9" ] }, "aircraft_hold_note": "Maximum accepted wheelchair / mobility-aid size, by network (not a cargo-door figure — BA states the device must fit within these to be accepted): to and from the UK and Europe, except BA CityFlyer, L140 x W85 x H106 cm (55.1 x 33.5 x 41.7 in); on BA CityFlyer flights (London City), measured upright, L74 x W94 x H82 cm (29.6 x 37.6 x 32.2 in); to and from the rest of the world L140 x W85 x H152 cm (55.1 x 33.5 x 59.8 in). BA CityFlyer aircraft also have a loading-capacity weight limit that can prevent carriage of a heavy powered chair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "British Airways publishes one of the most complete mobility-aid battery pages of any European carrier: separate handling rules for lithium-ion, dry cell, non-spillable wet and spillable batteries, an explicit statement that there is NO watt-hour limit while a lithium battery stays securely attached to the chair, and a 300 Wh (or 2 x 160 Wh) cap only once the battery has to be removed into the cabin. Watch-outs: the London City (BA CityFlyer) fleet is materially smaller - L74 x W94 x H82 cm upright - and BA warns a powered chair can be refused there on weight; chairs over 250 kg need prior arrangement with the Accessibility Team (not an automatic refusal); and in flight cabin crew will NOT help you transfer onto the aisle chair. Wheelchair-accessible toilets exist only on the A380 (two upper deck, one main deck) and the 787 (one); on the rest of the fleet the accessible toilets are \"not large enough to accommodate wheelchairs\". The policy covers British Airways, BA Euroflyer and BA CityFlyer; franchise/third-party operators flying on BA's behalf do not offer the on-board wheelchair. BA's 100-160 Wh lithium operator-approval form explicitly excludes mobility aids. Link-rot repair 2026-07-29: the Accessible Holiday request form URL previously recorded here, /content/information/webforms/holiday-disability-assistance, is genuinely dead — it returns BA's 404 page through the reader proxy while sibling ba.com pages fetched in the same session returned 200, so this is not a bot wall. (A browser-shaped curl from this network gets HTTP 200 on EVERY ba.com URL, but the body is Akamai's \"We are experiencing high demand on ba.com\" holding page, so a curl status code proves nothing about ba.com.) The form moved to /content/information/webforms/accessible-holidays-form, verified live and rendering the \"Accessible holidays request\" fields; that is the URL BA's own Assistance hub links, and the source was switched from s3 (Contact us, which still prints the dead address) to s2 (Assistance hub). No policy fact depended on the dead URL — it backed only a contacts.web_form entry — so no value changed.", "searched_urls": [ "https://www.britishairways.com/content/information/disability-assistance/assistance-hub", "https://www.britishairways.com/content/information/disability-assistance/assistance-available", "https://www.britishairways.com/content/information/disability-assistance/us-bill-of-rights", "https://www.britishairways.com/content/information/help-and-contacts/contact-us", "https://www.britishairways.com/content/en/us/information/help-and-contacts/contact-us", "https://www.britishairways.com/content/information/baggage-essentials", "https://www.britishairways.com/content/information/baggage-essentials/liquids-and-restrictions", "https://www.britishairways.com/content/information/baggage-essentials/lost-and-damaged-baggage", "https://www.britishairways.com/en-gb/information/disability-and-mobility/travelling-with-mobility-aids", "https://www.britishairways.com/travel/contact-us/public/en_us", "https://www.britishairways.com/content/information/disability-assistance/canadian-atprr", "https://www.britishairways.com/content/information/webforms/holiday-disability-assistance", "https://www.britishairways.com/en-gb/information/webforms/holiday-disability-assistance", "https://www.britishairways.com/content/information/webforms/accessible-holidays-form", "https://www.britishairways.com/content/information/disability-assistance/how-to-request-assistance", "https://www.britishairways.com/content/information/disability-assistance", "https://www.britishairways.com/content/information/travel-assistance/medical-conditions-and-pregnancy", "https://www.britishairways.com/content/information/legal/conditions-of-carriage", "https://www.britishairways.com/content/information/legal/conditions-of-carriage/general-conditions-of-carriage" ] } }, { "schema_version": "1.1", "slug": "brussels-airlines", "name": "Brussels Airlines", "iata_code": "SN", "icao_code": "BEL", "country": "Belgium", "region": "Europe", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.brusselsairlines.com", "sources": [ { "id": "s1", "title": "Mobility devices", "url": "https://www.brusselsairlines.com/be/en/special-care/special-assistance/mobility-aid", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Request special assistance", "url": "https://www.brusselsairlines.com/be/en/special-care/special-assistance/request-special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Electronic devices and batteries (incl. wheelchairs and mobility aids)", "url": "https://www.brusselsairlines.com/be/en/extra-services/baggage/electronic-devices-and-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Information Sheet for Passengers requiring Special Assistance, incl. Own Wheelchair information sheet (PDF, 2021)", "url": "https://www.brusselsairlines.com/content/dam/bel/pdf/SN_information_sheet_for_wheelchairs_2021.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Traveling with disabilities to/from the USA (Complaint Resolution Official)", "url": "https://www.brusselsairlines.com/us/en/legal-notices/us-traveling-with-disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Your journey with special assistance", "url": "https://www.brusselsairlines.com/be/en/special-care/special-assistance/flight-journey-with-special-assistance", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Belgium — Medical Assistance Co-ordination Service (MEDA): wheelchairs, medical equipment, assistance requests", "number": "+32 2 723 8014", "hours": "Mon-Sun and bank holidays, 09:00-12:00", "region": "BE", "src": [ "s2" ] }, { "label": "USA — Lufthansa Group accessible travel line, published by Brussels Airlines for passengers with special needs (call at least 72 h before the flight); the same number is published by Lufthansa and Discover Airlines", "number": "+1 800 645 3880", "hours": null, "region": "US", "src": [ "s5" ] } ], "email": [ { "label": "MEDA — Medical Assistance Co-ordination Service (wheelchair/battery approval, MEDIF, assistance form)", "address": "meda@brusselsairlines.com", "src": [ "s1", "s2", "s3" ] } ], "web_form": [], "relay": [ { "label": "TTY / US text relay (TRS)", "detail": "Within the US, first dial 711 and then 1-800-401-1801 to reach Brussels Airlines via the Telecommunications Relay Service.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Mobility devices", "url": "https://www.brusselsairlines.com/be/en/special-care/special-assistance/mobility-aid", "src": [ "s1" ] }, { "label": "Electronic devices and batteries (wheelchairs / mobility aids section)", "url": "https://www.brusselsairlines.com/be/en/extra-services/baggage/electronic-devices-and-batteries", "src": [ "s3" ] }, { "label": "Information Sheet for Passengers requiring Special Assistance (PDF, incl. own-wheelchair sheet)", "url": "https://www.brusselsairlines.com/content/dam/bel/pdf/SN_information_sheet_for_wheelchairs_2021.pdf", "src": [ "s4" ] }, { "label": "Traveling with disabilities to/from the USA (CRO)", "url": "https://www.brusselsairlines.com/us/en/legal-notices/us-traveling-with-disabilities", "src": [ "s5" ] } ], "notes": "There is no online assistance-request form: Brussels Airlines asks you to download the Information Sheet PDF and email it to meda@brusselsairlines.com. The MEDA phone line is open only 09:00-12:00, seven days a week. CROs are available at Brussels Airlines' US destinations and in Brussels." }, "policy": { "notice_hours": { "value": 48, "detail": "Request assistance \"immediately after booking (or at the latest 48h before your flight)\". For a wheelchair or mobility aid the completed form plus the manufacturer's technical data sheet or handbook must reach the MEDA department \"no later than 48 hours before departure for review and approval\". For flights to/from the USA Brussels Airlines recommends calling at least 72 hours ahead.", "src": [ "s1", "s2", "s3", "s5" ] }, "how_to_request": { "value": "Email the Information Sheet for Passengers requiring Special Assistance to meda@brusselsairlines.com, or call the MEDA team on +32 2 723 8014 (09:00-12:00 daily)", "detail": "Requests go to the Medical Assistance Co-ordination Service (MEDA) straight after booking. Exact wheelchair dimensions must be supplied so hold space can be planned; a MEDIF completed by your doctor may also be requested. If you do not know your battery type you can email photos of the device and battery labels to MEDA.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"You may bring a maximum of 2 mobility aids with you. This is free of charge and on top of your free baggage allowance.\" Carriage of wheelchairs and rollators in the hold is also free of charge.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"You may bring a maximum of 2 mobility aids with you\" — e.g. 2 wheelchairs or rollators, 2 pairs of crutches/braces/prosthetics, 2 walking canes, or a combination.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs and rollators are carried free of charge, on top of the baggage allowance, but only in the hold; Brussels Airlines needs the exact dimensions in advance to plan hold space.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Due to their size, wheelchairs, rollators and other similar mobility aids can only be transported in the hold.\" Only crutches, walking canes and prosthetics are allowed on board. If you use your own chair to the aircraft \"you will have to leave it at the door of the aircraft, preferably folded\".", "src": [ "s1", "s6" ] }, "gate_delivery": { "value": "conditional", "detail": "You may hand the chair over at check-in or use it up to the gate, where airport staff store it in the hold. \"Upon arrival, your mobility aid will be returned to you at the arrival gate or at the baggage belt\" — which one \"depends on the policy of the arrival airport\"; if it goes to the belt you are taken there by wheelchair or cart.", "src": [ "s1", "s6" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published on brusselsairlines.com. The airline asks for the chair's dimensions to plan hold space, and its own-wheelchair information sheet asks you to state the weight in kg, but names no limit.", "src": [] }, "max_dimensions": { "height_cm": 120, "width_cm": 182, "length_cm": null, "detail": "Brussels Airlines publishes cargo-door apertures, not a maximum chair size: A319 1.24 m high x 1.82 m wide; A320 1.20 x 1.82 m; A330-300 1.66 x 2.72 m. The smallest door (A320) is 120 cm high x 182 cm wide.", "src": [ "s1" ], "basis": "hold_door" }, "notes": "Check in first, then report to the airport's special assistance desk no later than 70 minutes before departure for flights within Europe, or 1 h 40 min before intercontinental flights; in peak season Brussels Airlines advises arriving at least 2 hours before departure. At Brussels Airport the special assistance desk is opposite check-in row 1.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable / not published: Brussels Airlines states wheelchairs can only be transported in the hold.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "If the wheelchair can be loaded, stowed and unloaded upright the battery may stay in it, provided terminals are protected from short circuit, spill-resistant vent caps are fitted where feasible, the battery is securely attached, circuits are isolated per the manufacturer's instructions and the chair is secured with straps or tie-downs. If it cannot be kept upright, \"the battery must be removed and shipped as cargo\" and only the chair travels as checked baggage.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Gel-cell, dry-cell and non-spillable wet batteries are accepted — foldable chair: battery removed, short-circuit protected, in strong rigid packaging in the hold; non-foldable: battery may stay if the circuits are isolated and it is securely attached. But 'Air transport approval is required for wheelchairs and mobility aids': the technical data sheet and completed form must reach the MEDA department 'no later than 48 hours before departure for review and approval'.", "src": [ "s1", "s4", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery wheelchairs are carried, but 'Air transport approval is required for wheelchairs and mobility aids': the manufacturer's technical data sheet or handbook plus the completed form must reach the MEDA department 'no later than 48 hours before departure for review and approval'. Foldable chair: battery removed, in a protective pouch, max 300 Wh (2 x 160 Wh if two are needed). Non-foldable: battery may stay in the chair, circuits isolated and securely attached; permanently installed lithium batteries max 2 x 160 Wh from 1 Oct 2025.", "src": [ "s1", "s3" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "\"From October 1, 2025, wheelchairs or other mobility aids with a permanently installed, non-removable lithium battery will be subject to a limit of a maximum of two batteries, each with a capacity of up to 160 Wh.\" Bookings confirmed before 1 October 2025, or trips started before that date, are still carried as booked even above 160 Wh.", "src": [ "s1", "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Foldable/collapsible chair: the battery must be removed, protected from short circuits and placed in a protective pouch. \"The removed battery may not exceed 300Wh (or for a wheelchair that needs 2 batteries to operate, each battery may not exceed 160Wh).\" The removed batteries travel as carry-on cabin baggage.", "src": [ "s1", "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You're allowed to take one spare battery max. 300Wh, or two spare batteries max. 160Wh each\" — carried in the cabin, individually protected in a pouch.", "src": [ "s4" ] }, "spares_allowed": { "value": 2, "detail": "One spare of max 300 Wh, or two spares of max 160 Wh each, carried in the cabin.", "src": [ "s4" ] }, "removal_required": { "value": "conditional", "detail": "Depends on whether the chair is foldable. Foldable/collapsible chairs: the battery must be removed — lithium batteries into the cabin in a protective pouch, gel/dry-cell batteries into the hold in strong rigid packaging. Non-foldable/non-collapsible chairs: the battery may remain in the chair as long as the electrical circuits are isolated and the battery is securely attached.", "src": [ "s1", "s4" ] }, "terminals": { "value": true, "detail": "Batteries must be protected from short circuits (e.g. exposed terminals covered with electrical tape, or the battery placed in a protective pouch), the electrical circuits must be isolated per the manufacturer's instructions, and the battery must be securely attached to the chair. Wet cells additionally need spill-resistant vent caps where feasible and the chair secured with straps or tie-downs.", "src": [ "s1", "s4" ] }, "documentation": { "value": true, "detail": "\"Please send the required information (manufacturer's technical data sheet or handbook) about your wheelchair or mobility aid and the completed form... to the Brussels Airlines MEDA department... no later than 48 hours before departure for review and approval.\" The own-wheelchair sheet asks for foldability, smallest L x W x H in cm, weight, battery type and Wh rating.", "src": [ "s3", "s4" ] } }, "allowed": { "value": "conditional", "detail": "\"Air transport approval is required for wheelchairs and mobility aids.\" Restrictions apply to battery power, total weight and dimensions; send the completed form and the manufacturer's technical data sheet or handbook to MEDA no later than 48 hours before departure for review and approval.", "src": [ "s3", "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight for an electric mobility aid is published on brusselsairlines.com; the batteries page says only that restrictions exist on \"battery power, total weight and dimensions of the wheelchair or mobility aid\" without giving figures.", "src": [] }, "max_dimensions": { "height_cm": 120, "width_cm": 182, "length_cm": null, "detail": "Cargo-door apertures, not a stated maximum chair size: A319 1.24 m high x 1.82 m wide; A320 1.20 x 1.82 m; A330-300 1.66 x 2.72 m. Smallest door (A320) is 120 x 182 cm.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": "conditional", "detail": "The chair can be used up to the gate and is stored in the hold there; on arrival it is returned at the arrival gate or at the baggage belt depending on the arrival airport's policy.", "src": [ "s1", "s6" ] }, "notes": "Contradiction to check with MEDA: the 2021 own-wheelchair information sheet still states that for non-collapsible lithium chairs \"There is no maximum Wh-limit for the contained battery\", while the current website says permanently installed, non-removable lithium batteries are limited to two batteries of up to 160 Wh each from 1 October 2025. Battery-powered personal transport devices (e-scooters, hoverboards, electric pushchairs) are banned outright; that ban is a separate section and does not cover wheelchairs and mobility aids." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published on brusselsairlines.com. None of the special-assistance pages mentions an on-board aisle wheelchair, and the airline states crew may not carry or lift passengers between the seat and a wheelchair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Brussels Airlines only warns that \"the toilets in an aircraft are generally quite small\" and that crew cannot assist during a lavatory visit.", "src": [] }, "transfer_assistance": { "value": false, "detail": "\"For safety reasons, crew members are not authorised to carry or lift passengers between the passenger seat and a wheelchair or to assist passengers during a visit to the lavatory.\" Crew will only help with boarding/disembarking and opening meal packages; they cannot assist in the toilet, lift or carry you, help with meals or administer medication.", "src": [ "s1", "s6" ] }, "seating": { "value": true, "detail": "\"We also have seats with movable armrests for ease of access.\" Passengers with disabilities may be seated anywhere in their ticketed class consistent with FAA safety rules; bulkhead or extra-legroom seats may be provided on request if travelling with a service animal or with a fused/immobilised leg (numbers are limited).", "src": [ "s5" ] } }, "damage_liability": { "value": "Repair or replacement of a damaged/lost mobility device at Brussels Airlines' expense (or direct payment to the passenger's preferred vendor), a loaner wheelchair while waiting, and reimbursement of transport costs caused by a delayed device", "detail": "Under 14 CFR DOT 382 Brussels Airlines offers repair/replacement with a device of comparable function and safety at its expense, or repair through your preferred vendor paid directly; a loaner chair matching your function and safety needs (or reimbursement of your own loaner within 30 days); and reimbursement of airport transport costs if the device is delayed. Damage is reported online or at the airport, with repair costs refunded via the baggage claim form.", "src": [ "s1", "s5" ] }, "aircraft_hold_note": "Cargo-door dimensions published by Brussels Airlines (height x width): A319 1.24 m / 4.1 ft x 1.82 m / 6.0 ft; A320 1.20 m / 3.9 ft x 1.82 m / 6.0 ft; A333 (A330-300) 1.66 m / 5.4 ft x 2.72 m / 8.9 ft." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Brussels Airlines is a Lufthansa Group airline and its 'Electronic devices and batteries' page is the group template, but Brussels Airlines does not say anywhere that 'the Lufthansa Group policy applies' — every value here is from a brusselsairlines.com page or PDF and the mobility-aid rules are written in Brussels Airlines' own terms (foldable vs non-foldable, not removable vs installed). Three things a traveller should re-check with MEDA: (1) the 2021 wheelchair information sheet says there is no Wh limit for a battery contained in a non-collapsible chair, which conflicts with the site's 1 Oct 2025 cap of 2 x 160 Wh on permanently installed lithium batteries; (2) no on-board aisle wheelchair is published and crew are explicitly forbidden from lifting or transferring passengers, so a non-ambulant passenger cannot reach the lavatory unaided; (3) no maximum chair weight or size is published, only cargo-door apertures for the A319/A320/A330-300 fleet. The MEDA phone line is open just three hours a day (09:00-12:00).", "searched_urls": [ "https://www.brusselsairlines.com/en-be/homepage", "https://www.brusselsairlines.com/be/en/special-care/special-assistance", "https://www.brusselsairlines.com/be/en/special-care/special-assistance/mobility-aid", "https://www.brusselsairlines.com/be/en/special-care/special-assistance/request-special-assistance", "https://www.brusselsairlines.com/be/en/special-care/special-assistance/flight-journey-with-special-assistance", "https://www.brusselsairlines.com/be/en/special-care/special-assistance/travel-companion", "https://www.brusselsairlines.com/be/en/special-care/special-assistance/medication-and-medical-devices", "https://www.brusselsairlines.com/be/en/extra-services/baggage/electronic-devices-and-batteries", "https://www.brusselsairlines.com/content/dam/bel/pdf/SN_information_sheet_for_wheelchairs_2021.pdf", "https://www.brusselsairlines.com/us/en/legal-notices/us-traveling-with-disabilities" ] } }, { "schema_version": "1.1", "slug": "bulgaria-air", "name": "Bulgaria Air", "iata_code": "FB", "icao_code": "LZB", "country": "Bulgaria", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.air.bg/en", "sources": [ { "id": "s1", "title": "Passengers with Special Needs — assistance categories, own wheelchair, powered-wheelchair and battery requirements", "url": "https://air.bg/en/passengers-with-special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Пътници със специални нужди (Bulgarian edition of the special-needs page)", "url": "https://air.bg/bg/passengers-with-special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us — Customer Service Center, city and airport offices", "url": "https://air.bg/en/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage Policy — free allowances, excess baggage and the 32 kg per-piece ceiling", "url": "https://air.bg/en/baggage-policy", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Bulgaria — Customer Service Centre (the channel Bulgaria Air names for special-assistance and own-wheelchair requests)", "number": "+359 2 402 04 00", "hours": "Every day 08:00–20:00", "region": "BG", "src": [ "s3" ] }, { "label": "Sofia city office, Ivan Vazov 2 str.", "number": "+359 2 402 03 93", "hours": "Every day 09:00–17:30 (lunch 13:00–13:30; open to clients until 17:00)", "region": "BG", "src": [ "s3" ] }, { "label": "London Heathrow airport office (relevant: WCHC at Heathrow is only offered if you bring your own wheelchair)", "number": "+44 788 966 4174", "hours": "Mon–Fri 09:30–17:30 local", "region": "GB", "src": [ "s3" ] }, { "label": "Varna city office", "number": "+359 52 65 11 01", "hours": "Every day 09:00–17:30 (lunch 12:30–13:30)", "region": "BG", "src": [ "s3" ] } ], "email": [ { "label": "Customer Service Centre — the address the special-needs page tells you to write to about assistance and mobility aids", "address": "callfb@air.bg", "src": [ "s1", "s3" ] }, { "label": "London Heathrow airport office", "address": "LHR@bulgaria-air.co.uk", "src": [ "s3" ] } ], "web_form": [ { "label": "Bulgaria Air contact form (\"Submit your request via our contact form. Choose the topic\")", "url": "https://air.bg/en/contact-us", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Passengers with Special Needs (English)", "url": "https://air.bg/en/passengers-with-special-needs", "src": [ "s1" ] }, { "label": "Пътници със специални нужди (Bulgarian)", "url": "https://air.bg/bg/passengers-with-special-needs", "src": [ "s2" ] } ], "notes": "Bulgaria Air has no dedicated disability desk, no TTY/relay and no special-assistance email address: the special-needs page routes everything to the general Customer Service Centre (callfb@air.bg / +359 2 402 04 00) or to any Bulgaria Air office. The contact page currently asks customers to prefer email over the phone \"due to the high volume on our Customer Service phone lines\", promising a reply within one business day. Bulgaria Air does not serve the USA and publishes no DOT Complaints Resolution Official." }, "policy": { "notice_hours": { "value": 72, "detail": "\"The airline must be informed of any request for special assistance at the time of booking or ticket purchase, and no later than 72 hours prior to the scheduled departure time.\" The same 72 h deadline applies to carrying your own wheelchair. Failure to notify in time \"may result in the requested service being delayed or unavailable\".", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Online during booking (Additional Services) or afterwards in Manage Booking, at any Bulgaria Air office, via the Customer Service Centre (callfb@air.bg), or through your travel agency — WCHC cannot be requested online", "detail": "\"WCHC assistance cannot be requested online. This service can only be confirmed after the airline has received additional information regarding the passenger's medical condition together with a completed Medical Information Form (MEDIF).\" Arrive at check-in at least two hours before departure.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"If you wish to travel with your own wheelchair, you may transport it free of charge as part of your checked baggage allowance.\" Bulgaria Air says carriage is free but — unlike most European carriers — words it as part of the checked allowance rather than in addition to it, and publishes no separate mobility-aid allowance. Worth confirming with the Customer Service Centre.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Bulgaria Air states no number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Own wheelchairs are carried, free of charge, when requested together with one of the three assistance categories (WCHR, WCHS or WCHC) no later than 72 h before departure. You must tell the airline whether the chair is manual or powered, plus its dimensions, weight, battery type and battery voltage.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Bulgaria Air says nothing about stowing a folding manual wheelchair in the cabin; it describes the chair being \"tagged, prepared for transport, and accepted together with your checked baggage\".", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Bulgaria Air does not say whether a checked wheelchair is returned at the aircraft door or at the baggage carousel. (Its baggage page has a delivery-at-the-aircraft rule for strollers only.)", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. The 32 kg figure on Bulgaria Air's baggage page (\"Baggage weighing over 32 kg can only be transported as cargo\") governs ordinary checked pieces, and the airline does not state that it applies to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Bulgaria Air asks you to declare your wheelchair's dimensions 72 h ahead but publishes no maximum size and no per-aircraft hold or cargo-door table.", "src": [], "basis": null }, "notes": "Bulgaria Air's self-care rule is unusually strict: to be accepted under any of the assistance categories a passenger must be able to \"walk independently from their seat to the lavatory and attend to their personal hygiene needs without assistance\", communicate with cabin crew, and manage eating, drinking and medication alone. WCHC passengers must travel with an escort. Passengers who cannot evacuate independently, or cannot remain in a standard seat for the whole flight, are not carried without a suitable escort; completely immobile passengers requiring a stretcher are not carried at all.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Bulgaria Air describes no in-cabin wheelchair stowage.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Wheelchairs equipped with spillable wet batteries are not accepted for carriage as checked baggage.\" (Bulgarian: \"Авиокомпанията не приема за превоз инвалидни колички с мокри разливни батерии като регистриран багаж.\")", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Listed among \"The following battery types are accepted: - Non-spillable wet batteries - Dry batteries (including nickel-metal hydride batteries) - Lithium-ion batteries\", but \"the carriage of powered (electric) wheelchairs is subject to prior approval by the airline\". Tell Bulgaria Air the battery type and voltage at least 72 h before departure; the batteries must be disconnected from the wheelchair and all exposed terminals or connectors properly insulated before departure.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion is on the accepted list — \"The following battery types are accepted: - Non-spillable wet batteries - Dry batteries (including nickel-metal hydride batteries) - Lithium-ion batteries\" — but \"the carriage of powered (electric) wheelchairs is subject to prior approval by the airline\". No watt-hour figure of any kind is published; 72 h notice of the chair type, dimensions, weight, battery type and voltage, with the batteries disconnected and all exposed terminals insulated before departure.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Bulgaria Air states no watt-hour limit anywhere; it asks for the battery's voltage, not its Wh rating. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Bulgaria Air gives no watt-hour cap for a battery removed into the cabin, and does not say a removed battery is carried in the cabin at all.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Bulgaria Air says nothing about the watt-hour rating of a spare wheelchair battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. The Bulgarian heading mentions spare batteries (\"вкл. резервни батерии\") but the text that follows sets no count, and the English version omits spares entirely.", "src": [] }, "removal_required": { "value": null, "detail": "Genuinely ambiguous as published. \"Powered wheelchairs may only be carried in the aircraft hold if the batteries have been disconnected from the wheelchair and all exposed terminals or connectors have been properly insulated before departure\" — the Bulgarian reads \"разкачени от основното тяло\" (disconnected from the main body). Bulgaria Air never says whether the battery then travels in the cabin, so confirm with the Customer Service Centre.", "src": [] }, "terminals": { "value": "Batteries disconnected from the wheelchair and all exposed terminals or connectors properly insulated before departure", "detail": "\"For safety reasons, powered wheelchairs may only be carried in the aircraft hold if the batteries have been disconnected from the wheelchair and all exposed terminals or connectors have been properly insulated before departure.\"", "src": [ "s1", "s2" ] }, "documentation": { "value": null, "detail": "No battery paperwork is required on the public page — no spec sheet, UN 38.3 certificate or MSDS. Bulgaria Air asks only that you notify the chair type (manual/powered), dimensions, weight, battery type and battery voltage 72 h ahead. A MEDIF form is required for WCHC assistance, not for the battery.", "src": [] } }, "allowed": { "value": "conditional", "detail": "\"The carriage of powered (electric) wheelchairs is subject to prior approval by the airline.\" \"Before travel, it must be confirmed that the wheelchair batteries are suitable for air transport and can withstand vibration and pressure changes during the flight without leaking.\" Declare type, dimensions, weight, battery type and voltage at least 72 h ahead.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Bulgaria Air asks for the wheelchair's weight but states no maximum.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Bulgaria Air asks for the wheelchair's dimensions but states no maximum and gives no per-aircraft hold table.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "Bulgaria Air recommends arriving at the airport at least two hours before departure \"to allow sufficient time for your wheelchair to be properly tagged, prepared for transport, and accepted together with your checked baggage\", and refers travellers to IATA guidance for the detailed powered-wheelchair rules rather than publishing watt-hour figures itself." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Bulgaria Air describes airport wheelchair assistance to and from the aircraft seat but says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published, and implicitly ruled out: Bulgaria Air requires passengers accepted under its assistance categories to be able to \"walk independently from their seat to the lavatory\" unaided. The fleet is all narrowbody (Airbus A320-family and Embraer regional jets).", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "WCHC includes \"transfer to and from the aircraft seat\", but only with an escort: \"Passengers requiring WCHC assistance must travel with an accompanying person (escort).\" And there is a station exclusion: \"Important for travel to London Heathrow: Due to operational requirements at Heathrow Airport, this service is available only if the passenger is travelling with their own wheelchair.\"", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Not published. Bulgaria Air's special-needs page says nothing about movable armrests, bulkhead seats, free seat assignment or exit-row restrictions for passengers with disabilities.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. Bulgaria Air's footer links the text of the Montreal Convention and of Regulation (EC) 261/2004, but the airline states no mobility-aid damage procedure, no full-value rule and no liability figure for a damaged wheelchair.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The English and Bulgarian versions of the special-needs page carry the same text; nothing extra is published in Bulgarian. What Bulgaria Air publishes is procedural, not numeric: 72 h notice, prior approval for any powered chair, spillable wet-cell chairs refused, batteries disconnected and terminals insulated — and no watt-hour limit, no maximum wheelchair weight and no maximum dimensions anywhere on the site. Three things a human should re-check. (1) The page says a powered chair's battery must be \"disconnected from the wheelchair\" but never says whether it then travels in the cabin or stays with the chair; removal_required is left null for that reason. (2) The self-care requirements contradict the WCHC category: the page demands passengers be able to walk unaided from their seat to the lavatory, while WCHC is defined as \"completely immobile\". (3) WCHC at London Heathrow is provided only if the passenger brings their own wheelchair. Bulgaria Air also lists a long set of medical conditions it will not carry, including any passenger needing a stretcher. Carriage of an own wheelchair is described as free but \"as part of your checked baggage allowance\", not in addition to it.", "searched_urls": [ "https://www.air.bg/en", "https://air.bg/en/passengers-with-special-needs", "https://air.bg/bg/passengers-with-special-needs", "https://air.bg/en/contact-us", "https://air.bg/en/baggage-policy", "https://www.air.bg/en/contacts" ] } }, { "schema_version": "1.1", "slug": "camair-co", "name": "Camair-Co", "iata_code": "QC", "icao_code": "CRC", "country": "Cameroon", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.camair-co.cm/", "sources": [ { "id": "s1", "title": "Conditions générales de transport (art. VIII.2 et VIII.3)", "url": "https://www.camair-co.cm/CM/fr/cgv.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Politique bagages", "url": "https://www.camair-co.cm/page/CM/fr/politique-bagage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Assistance spéciale (page publiée mais sans contenu)", "url": "https://www.camair-co.cm/page/CM/fr/assistance-speciale", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contacts / recherche d'agence", "url": "https://www.camair-co.cm/CM/fr/contacts", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Enregistrement (heures limites)", "url": "https://www.camair-co.cm/page/CM/fr/enregistrement", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Cameroon — Call Center", "number": "+237 233 50 55 20", "region": "CM", "src": [ "s4" ] }, { "label": "Cameroon — Call Center (mobile)", "number": "+237 670 51 54 09", "region": "CM", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Agency finder (nearest Camair-Co office) — no assistance-request form is published", "url": "https://www.camair-co.cm/CM/fr/contacts", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Conditions générales de transport (the only text on disabled passengers)", "url": "https://www.camair-co.cm/CM/fr/cgv.html", "src": [ "s1" ] }, { "label": "Politique bagages", "url": "https://www.camair-co.cm/page/CM/fr/politique-bagage", "src": [ "s2" ] }, { "label": "Assistance spéciale (page is currently empty)", "url": "https://www.camair-co.cm/page/CM/fr/assistance-speciale", "src": [ "s3" ] } ], "notes": "No dedicated accessibility line, e-mail or assistance form is published. The only numbers on the site are the two general Call Center numbers repeated in the footer of every page; the Contacts page is an agency finder covering Cameroon, Central African Republic, Chad, DR Congo, Côte d'Ivoire, France, Gabon, Nigeria, Senegal, Benin and Republic of the Congo, with no phone numbers rendered without JavaScript." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. The conditions of carriage only say a passenger needing special attention, or travelling with special assistive devices, must inform Camair-Co when buying the ticket and at the latest before check-in.", "src": [ "s1" ] }, "how_to_request": { "value": "Tell Camair-Co when you buy the ticket, and at the latest before check-in", "detail": "Art. VIII.3(a): passengers needing special attention — including disabled passengers and those travelling with special assistive devices — must inform Camair-Co at the time of purchase or, at the latest, before check-in. If the request is made only at check-in, Camair-Co accepts no liability for failing to meet it and may refuse boarding to the passenger and/or the item concerned.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published. Camair-Co does not say whether a mobility aid is carried free or counts against the baggage allowance. (Guide dogs accompanying blind or physically disabled passengers are stated to travel free, in addition to the free baggage allowance.)", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Carriage of disabled passengers is \"soumis à l'acceptation préalable\" of Camair-Co (art. VIII.2), and passengers \"voyageant avec des dispositifs d'assistance spéciaux\" must notify the airline at purchase or before check-in (art. VIII.3(a)) — otherwise boarding of the passenger and/or the item may be refused. No wheelchair-specific acceptance rule is published.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Camair-Co's cabin-baggage limit is 55 x 40 x 23 cm and it may refuse anything that cannot go under a seat or in an overhead bin, but it says nothing about a folding wheelchair in the cabin.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published — Camair-Co does not say where a checked mobility aid is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — Camair-Co states no maximum wheelchair size.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published as a wheelchair limit; the general cabin-bag box is 55 x 40 x 23 cm (H x W x D) and Camair-Co does not say a folding chair may use it.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Camair-Co gives no rule for spillable wet-cell wheelchair batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Camair-Co gives no rule for gel/AGM/sealed wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. Camair-Co's only battery statement is on the baggage page: under IATA rules certain items are barred from checked baggage, \"par exemple les briquets, les allumettes, les pièces de rechange au lithium\" (lighters, matches, spare lithium batteries). No watt-hour figure appears anywhere on the site.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; Camair-Co publishes no watt-hour limit of any kind.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Camair-Co publishes no watt-hour limit of any kind.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; Camair-Co publishes no watt-hour limit of any kind.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility-aid batteries. The baggage page only repeats the general rule that spare lithium batteries may not travel in checked baggage.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published — Camair-Co does not say whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation or immobilisation requirement is stated.", "src": [] }, "documentation": { "value": null, "detail": "Not published. Camair-Co requires prior acceptance for disabled passengers but names no form, battery data sheet or medical certificate.", "src": [ "s1" ] } }, "allowed": { "value": null, "detail": "Not published. Camair-Co says nothing anywhere on its site about battery-powered wheelchairs or scooters. Its general conditions subject \"dispositifs d'assistance spéciaux\" to prior notification and acceptance, but set out no acceptance procedure, battery rule or approval route for a powered chair.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Camair-Co's own \"Assistance spéciale\" page (Informations de voyage > Avant le vol) is published but empty — it renders a heading and navigation and no policy text at all. Anyone travelling with a powered chair must telephone the call centre and get acceptance in writing before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no mention of an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a service. The conditions of carriage only require advance notification so that Camair-Co can \"assurer le transport dans les meilleures conditions\".", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published. The \"Siège dans l'avion\" and \"Assistance spéciale\" pages are both empty; no bulkhead, movable-armrest or priority-seating rule is stated.", "src": [ "s3" ] } }, "damage_liability": { "value": null, "detail": "Nothing published specific to mobility aids. The conditions of carriage apply the Warsaw/Montreal framework and put the standard checked-baggage liability ceiling at 17 SDR per kg unless a special declaration of value is made and the corresponding charge paid.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Camair-Co's \"Assistance spéciale\" page exists in the menu and is linked from every page, but it is an EMPTY SHELL — it renders a title and the navigation and nothing else (same for \"Siège dans l'avion\", \"Préparer son voyage\" and \"Réclamations\"). The only disability text the airline publishes is in its Conditions générales de transport: carriage of disabled passengers is subject to Camair-Co's PRIOR ACCEPTANCE, and passengers travelling with special assistive devices must give notice at ticket purchase or at the latest before check-in, failing which Camair-Co may refuse boarding to the passenger and/or the item. Nothing at all is published about wheelchairs, batteries, watt-hours, gate delivery, on-board chairs or fees. Note also an internal contradiction on the baggage page: the heading reads \"objets interdits dans le bagage de cabine\" while the text underneath says the listed items (lighters, matches, spare lithium batteries) are barred from CHECKED baggage. English pages exist (/page/CM/en/...) but are the same empty shells. Site checked in French; call centre +237 233 50 55 20 / +237 670 51 54 09.", "searched_urls": [ "https://www.camair-co.cm/", "https://www.camair-co.cm/page/CM/fr/assistance-speciale", "https://www.camair-co.cm/page/CM/en/special-assistance", "https://www.camair-co.cm/page/CM/fr/politique-bagage", "https://www.camair-co.cm/page/CM/fr/service-bagages", "https://www.camair-co.cm/CM/fr/cgv.html", "https://www.camair-co.cm/CM/fr/contacts", "https://www.camair-co.cm/page/CM/fr/enregistrement", "https://www.camair-co.cm/page/CM/fr/siege-dans-lavion", "https://www.camair-co.cm/page/CM/fr/preparer-son-voyage", "https://www.camair-co.cm/page/CM/fr/reclamations" ] } }, { "schema_version": "1.1", "slug": "capital-airlines", "name": "Capital Airlines", "iata_code": "JD", "icao_code": "CBJ", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.jdair.net/", "sources": [ { "id": "s1", "title": "特殊旅客须知-障碍旅客 (Special passenger notice — passengers with disabilities: WCHR/WCHS/WCHC, 48 h and 24 h notice deadlines)", "url": "https://www.jdair.net/micro/main/help/64353cef7f37b832a164435a", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "行李运输规定-锂电池及危险品运输规定 (Lithium battery & dangerous goods rules — table rows 24–26 cover battery-powered mobility aids)", "url": "https://www.jdair.net/micro/main/help/6435465953c6fc32c6d5bb84", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "行李运输规定-特殊行李运输规定 §三(二) 轮椅和移动装置 (Special baggage rules — wheelchairs and mobility devices)", "url": "https://www.jdair.net/micro/main/help/64354513fe88a532b32f6bed", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "行李运输规定-国内行李运输规定 (Domestic baggage rules — free carriage of assistive devices, 50 kg / 40×60×100 cm per checked piece)", "url": "https://www.jdair.net/micro/main/help/6435440253c6fc32c6d5bab0", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "行李运输规定-国际/地区行李运输规定 (International & regional baggage rules — folding wheelchair carried free in addition to hand baggage)", "url": "https://www.jdair.net/micro/main/help/6435449732d30b32bac120c0", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "联系我们 (Contact us — 95375 hotline, overseas number, complaint supervision lines, regional and overseas offices)", "url": "https://www.jdair.net/micro/main/aboutus/6437cc8b96e6cf32c77fe512", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "北京首都航空有限公司旅客、行李国内运输总条件 (Domestic conditions of carriage, in force 16 Jul 2026 — art. 29 restricted passengers, art. 73 electric wheelchairs, art. 112 baggage liability)", "url": "https://www.jdair.net/micro/main/article/64392c6094632632c02d842d", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "北京首都航空有限公司旅客、行李国际运输总条件 (International conditions of carriage, in force 1 Jul 2026 — folding manual wheelchair in cabin, Montreal Convention limits, complaint channels)", "url": "https://www.jdair.net/micro/main/article/64392e6037c5ce32acf94b66", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "行李运输规定-行李限制规定 (Baggage restrictions — prohibited items; 72 h notice for on-board oxygen)", "url": "https://www.jdair.net/micro/main/help/643545de32d30b32bac1216e", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "服务指南-服务承诺 (Service commitment — special-passenger requests via 95375 or a direct ticket office; complaint mailbox)", "url": "https://www.jdair.net/micro/main/help/646b131d2c98194d00a19cbb", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "特殊旅客须知-吸氧旅客 (Passengers needing breathing aids — 48 h notice, POC rules, medical certificate)", "url": "https://www.jdair.net/micro/main/help/64353de637c5ce32acf8102a", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "出行须知-航班截载时间参考 (Airport check-in cut-off times — arrive 2 h domestic / 3 h international before departure)", "url": "https://www.jdair.net/micro/main/help/6435384b32d30b32bac11b6d", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "首都航空官方网站首页 (Homepage — footer hotlines 95375 / 95375-7, complaint form and online chat links)", "url": "https://www.jdair.net/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "公司介绍 (Company profile — 90 Airbus passenger aircraft plus 3 freighters, A330 widebodies on long-haul)", "url": "https://www.jdair.net/micro/main/article/64599c7160a9be4d4434c960", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China (domestic) 95375 — 24-hour customer service hotline; the number Capital names for special-passenger applications, wheelchair bookings and telephone booking for blind passengers", "number": "95375", "hours": "24/7 (7×24小时)", "region": "CN", "src": [ "s6", "s1", "s10" ] }, { "label": "Overseas — 24-hour customer service hotline, printed as 境外拨打+8689895375 / +86-95375", "number": "+86 898 95375", "hours": "24/7 (7×24小时)", "region": "INT", "src": [ "s6", "s1", "s8" ] }, { "label": "Service complaint hotline — 95375-7 (domestic) / +86 89895375-7 (overseas), printed in the site footer", "number": "95375-7", "hours": null, "region": "CN", "src": [ "s13" ] }, { "label": "Service complaint supervision line 1 — printed as 010-6961 5308", "number": "+86 10 6961 5308", "hours": "Mon–Fri 08:30–12:00 and 13:00–17:30", "region": "CN", "src": [ "s6", "s13" ] }, { "label": "Service complaint supervision line 2 — printed as 010-6961 5309", "number": "+86 10 6961 5309", "hours": "Mon–Fri 08:30–12:00 and 13:00–17:30", "region": "CN", "src": [ "s6", "s13" ] }, { "label": "London office (general sales; no accessibility line published) — printed as 07421356783", "number": "+44 7421 356783", "hours": "Mon–Fri 09:00–17:00 local", "region": "GB", "src": [ "s6" ] }, { "label": "Australia office (general sales) — printed as +61436868878 / +61432183811", "number": "+61 436 868 878", "hours": "Mon–Fri 09:00–17:00 local", "region": "AU", "src": [ "s6" ] }, { "label": "Moscow office (general sales) — printed as 007-495-6600555", "number": "+7 495 660 0555", "hours": "Mon–Fri 09:00–18:00 local", "region": "RU", "src": [ "s6" ] }, { "label": "Japan office (general sales) — printed as 0081-6-6264-1787 / 0081-6-6264-1788", "number": "+81 6 6264 1787", "hours": "Mon–Fri 09:30–18:30 local", "region": "JP", "src": [ "s6" ] }, { "label": "Madrid office (general sales) — printed as （00）34-910052001", "number": "+34 910 052 001", "hours": "Mon–Fri 08:30–17:00 local", "region": "ES", "src": [ "s6" ] } ], "email": [ { "label": "Service complaint mailbox (服务投诉受理邮箱) as printed on Capital's Service Commitment page", "address": "sdhktsjdx@jdair.net", "src": [ "s10" ] }, { "label": "Service-complaint mailbox (服务投诉受理邮箱) printed in Capital Airlines' International Conditions of Carriage, ch.18 — hosted on hnair.com, the HNA / Hainan Airlines group domain", "address": "sdhktsjdx@hnair.com", "src": [ "s8" ] }, { "label": "North China region office (Beijing Daxing base / Capital Airlines Building) — general enquiries, not accessibility-specific", "address": "jdpek@jdair.net", "src": [ "s6" ] }, { "label": "Lisbon office — the only overseas office for which Capital publishes an e-mail address", "address": "bcalisbon@jdair.net", "src": [ "s6" ] } ], "web_form": [ { "label": "投诉与意见反馈 — complaint and feedback form linked from every page of jdair.net (hosted on the HNA group platform, airline=JD)", "url": "https://ccgn.hnair.com/hnair-msite/feedbackNote/h5/?channel=small&airline=JD", "src": [ "s13" ] }, { "label": "在线客服 — online chat / bot, 08:00–22:00; there is no online assistance-request form", "url": "https://im.hnair.com/h5cs/web/index.html?ibotPlatform=web&ibotbrand=JD_IBOT&ibotTitle=%E9%A6%96%E9%83%BD%E8%88%AA%E7%A9%BA", "src": [ "s13", "s6" ] } ], "relay": [], "policy_pages": [ { "label": "障碍旅客 — Passengers with disabilities (wheelchair service categories, notice deadlines, group limits)", "url": "https://www.jdair.net/micro/main/help/64353cef7f37b832a164435a", "src": [ "s1" ] }, { "label": "特殊行李运输规定 §三(二) — Wheelchairs and mobility devices (free carriage, gate check-in, electric-chair conditions)", "url": "https://www.jdair.net/micro/main/help/64354513fe88a532b32f6bed", "src": [ "s3" ] }, { "label": "锂电池及危险品运输规定 — Lithium battery and dangerous goods rules, rows 24–26 (mobility aids)", "url": "https://www.jdair.net/micro/main/help/6435465953c6fc32c6d5bb84", "src": [ "s2" ] }, { "label": "国际/地区行李运输规定 — International & regional baggage rules (folding wheelchair carried free, cabin stowage)", "url": "https://www.jdair.net/micro/main/help/6435449732d30b32bac120c0", "src": [ "s5" ] } ], "notes": "There is no disability desk, no accessibility e-mail, no TTY/text relay and no online assistance-request form — every mobility arrangement runs through the general 95375 call centre or a Capital direct ticket office. The whole site is Chinese-only: the top-nav \"English\" link does not lead to an English Capital Airlines site, it leaves the site for hainanairlines.com, a different airline; https://www.jdair.net/en returns 404. Other regional office e-mails printed on Contact Us: re.cai@jdair.net (East region, Hangzhou), xieqi@jdair.net (Yunnan region, Kunming), cq-pan@jdair.net (Hainan region, Haikou). Headquarters fax 010-50933357, postcode 100621, 首都航空大厦, 货运北路3号, Shunyi, Beijing." }, "policy": { "notice_hours": { "value": 48, "detail": "「以下限制旅客，至少在航班计划离站前48小时提出乘机需求…2、旅客携带的妥善包装轮椅或者其他辅助设备（电池为危险品材料）；3、旅客需要使用机上专用窄型轮椅」— at least 48 h before scheduled departure for a passenger carrying a packaged wheelchair or other aid whose battery is dangerous goods, and for the on-board aisle chair. 24 h is the deadline for WCHC (passenger with no self-care ability) and for combined severe sight+hearing loss. Breathing aids/POC also 48 h; airline-supplied on-board oxygen 72 h.", "src": [ "s1", "s11", "s9" ] }, "how_to_request": { "value": "Ask before you buy the ticket: 95375 call centre or a Capital Airlines direct ticket office. WCHC and battery-powered wheelchairs cannot be arranged through ordinary agents", "detail": "「WCHR及WCHS旅客均可在首航境内外各直属售票处、销售代理人及首航呼叫中心直接购票，无申请时间及销售渠道限制」. WCHC is restricted to Capital's own ticket offices, overseas GSAs and authorised offices and must be applied for at the origin ≥24 h ahead. For a passenger with a battery-powered wheelchair the ticket office may only sell 「请示AOC后，方可售票」 — after clearing it with the airline operations centre. WCHR/WCHS booked for an out-station departure: complete 《特殊旅客服务需求单A类》 at the check-in desk ≥60 min before departure.", "src": [ "s1", "s10", "s7" ] }, "fee_charged": { "value": false, "detail": "「对于必须依赖轮椅活动的乘客，首都航空允许乘客在免费托运行李限额之外，再给予免费托运一张轮椅的关爱服务」— one wheelchair checked free on top of the free baggage allowance for a passenger who must rely on it. Both Conditions of Carriage repeat 「对其必须携带的辅助器具（折叠轮椅、手杖、假肢等）给予免费携带」. A passenger who does not depend on a wheelchair pays excess-baggage rates once over the allowance. Gate-side check-in of ordinary baggage costs CNY 240/piece; Capital does not say whether that applies to a wheelchair handed over at the gate.", "src": [ "s3", "s4", "s5", "s7", "s8" ] }, "devices_per_passenger": { "value": 1, "detail": "One wheelchair free of charge in addition to the checked allowance (「再给予免费托运一张轮椅」). Separately and additionally free: 「拐杖、假肢、电子耳蜗、助听器、盲杖、盲镜、助视器、折叠手动轮椅、便携式制氧机及其他呼吸辅助设备」 may be taken into the cabin, and crutches/canes/braces/prostheses are treated as extra carry-on outside the hand-baggage allowance. No figure is published for a second wheelchair, or for a scooter carried in addition to a chair.", "src": [ "s3", "s5", "s8" ] }, "manual": { "allowed": { "value": true, "detail": "「首都航空接受所有类型的个人使用轮椅（包括可折叠和不可折叠的手动轮椅、电动/电池驱动轮椅以及电动行李车）登机运送。轮椅必须符合首都航空公司的规定才可以进行运送」— all types of personal wheelchair are accepted, folding and non-folding manual chairs included, provided they comply with Capital's rules. 「轮椅可在检票柜台或登机口处托运，但因机型空间限制及轮椅类型不同，请提前联系我们的工作人员，我们将妥善安置」.", "src": [ "s3" ] }, "cabin_stowage": { "value": true, "detail": "International Conditions of Carriage: 「航班上残疾、伤、病等行动不便的旅客所持的…折叠手动轮椅…等小型的在旅途中随时要用到的辅助设备，可带入客舱。客舱内没有存放设施或空间的，可免费托运」. The international baggage page adds that a folding wheelchair is carried free in addition to hand baggage and 「如体积、重量不超过手提行李限制，则可带入客舱放在座位上方的行李舱内或正前方的座椅下」. Capital publishes no cabin-stowage right on its domestic pages, and no wheelchair closet or on-board tie-down is described.", "src": [ "s8", "s5" ] }, "gate_delivery": { "value": "conditional", "detail": "「轮椅可在检票柜台或登机口处托运」. Return at the aircraft door is published only for passengers who have Capital's prior agreement and pre-arrangement to use their own chair to board: 「在登机口收运轮椅，将收运的轮椅装入货舱门口位置；到达站应首先将托运的轮椅卸下，运至登机口，供旅客下机时使用」, with a 「特殊行李机长通知单」 filed for the captain. Without that prior arrangement Capital does not promise the chair back at the gate.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight cap is published. The general checked-baggage limits quoted on the same pages are: domestic 50 kg per piece (「超过上述规定的行李，应事先征得首都航空的同意才能托运」); special baggage on piece-system routes ≤32 kg/70 lb, or ≤45 kg on US itineraries; international economy 23 kg / business 32 kg per piece. Capital never says which of these binds a wheelchair that is carried free outside the allowance — ring 95375 before booking.", "src": [ "s3", "s4", "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Capital publishes no maximum wheelchair size and no hold-door or hold-compartment figure for any aircraft type. The special-baggage page it files wheelchairs under opens with a general envelope — weight-system (domestic) routes 40×60×100 cm per piece, piece-system routes sum of three dimensions ≤203 cm/80 in — but that envelope is not restated in the wheelchair section, and it cannot be the wheelchair rule because the same page accepts non-folding manual and electric chairs. Instead: 「因机型空间限制及轮椅类型不同，请提前联系我们的工作人员」.", "src": [ "s3", "s4" ], "basis": null }, "notes": "Other mobility items: 「首都航空将拐杖、手杖、固定支架、义肢视为特别随身手提物品，允许在标准的随身手提行李限额之外免费携带登机」— crutches, walking sticks, braces and prostheses ride free in the cabin on top of the hand-baggage allowance. Domestic hand baggage is otherwise tiny (economy 1 piece, 7 kg, 20×30×40 cm excluding wheels; business 2×7 kg, 20×40×55 cm); international is 7 kg with the three dimensions summing to ≤115 cm.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No wheelchair-specific cabin stowage size is published. The cabin right is expressed as \"within the hand-baggage limits\", which on Capital's international network is 7 kg with the three dimensions summing to ≤115 cm — a linear sum that cannot be split into height/width/length, so no figures are recorded here. On domestic flights the equivalent box would be 20×30×40 cm in economy, but Capital publishes no domestic cabin-stowage right for a wheelchair at all.", "src": [ "s5", "s4" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Row 25 「电动轮椅等助行器（非防漏型电池驱动）」 is ticked for checked baggage with carrier approval and captain notification. 「装有非防漏型电池的轮椅，在可能的情况下应始终以直立方式装运、放置、固定与卸下」; the carrier verifies the battery is disconnected, terminals insulated and the battery firmly attached. If the aid cannot protect the battery it must be removed, the chair goes as checked baggage and the battery travels in leak-proof rigid packaging, upright, with absorbent material, marked 「BATTERY, WET, WITH WHEELCHAIR」 or 「…WITH MOBILITY AID」 plus corrosive and orientation labels.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Row 24 「电动轮椅等助行器（防漏型电池、包括镍氢电池、干电池等驱动）」 is ticked for checked baggage, with carrier approval and captain notification of the packed battery's position in the hold. The battery must pass the vibration and pressure-differential tests, the circuit must be disconnected and the aid strapped down. 「如果不能为电池提供足够的保护，则电池必须拆下」— the chair then travels battery-less as checked baggage and the removed battery goes in strong rigid packaging in the hold, with the captain told where.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Row 26 「电动轮椅等助行器（锂电池驱动）」: prior arrangement with every carrier and carrier approval required; the captain is told where the chair is in the hold and where the removed lithium battery is in the cabin. 「如助行器不能为电池提供充分的防损坏保护，则应卸下锂电池，并在客舱中携带」, terminals insulated and the battery in a separate protective case; the battery must meet UN Manual of Tests and Criteria Part III sub-section 38.3. Critically: 「若电动轮椅等助行器的锂电池不可拆卸，禁止托运携带」.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour ceiling is published for a battery that stays in the chair — and for a non-removable lithium battery there is no allowance at all: 「若电动轮椅等助行器的锂电池不可拆卸，禁止托运携带」 (checked carriage prohibited). Do not read Capital's general 160 Wh baggage ceiling across: the prohibited-items list that carries it says in the same line 「（电动轮椅使用的锂电池另有规定）」— lithium batteries used by electric wheelchairs are governed separately.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Row 26 requires the main lithium battery to be removed and carried in the cabin whenever the chair cannot protect it, with insulated terminals, a protective case and UN 38.3 compliance, but states no watt-hour cap for that removed battery. The 100 Wh / 160 Wh figures elsewhere in the table are the consumer-electronics and power-bank rules and are expressly not the wheelchair rule.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "「旅客可以携带一块最大不超过不得超过300Wh或两块每块不超过160Wh的备用电池」— a passenger may carry one spare of at most 300 Wh, or two spares of at most 160 Wh each. (The sentence contains a duplicated 「不超过不得超过」 in Capital's own text.) Spares travel in the cabin, individually protected against short circuit.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: one spare up to 300 Wh, or two spares of up to 160 Wh each. Row 22 adds that 「轮椅或者其他助行器的备用锂电池携带数量包含在所有20块备用电池中，同时必须满足轮椅和其他助行器的相关要求」— wheelchair spares count inside the overall 20-spare-battery cabin limit and must also satisfy the wheelchair rules. Spare batteries may never be checked.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "For all three battery types removal is required only 「如果不能为电池提供足够的保护」/「如助行器不能为电池提供充分的防损坏保护」— if the aid does not adequately protect the battery. A removed lithium battery must go into the cabin; a removed non-spillable or wet battery goes into the hold in rigid packaging. But a lithium chair whose battery cannot be removed at all is refused for checked carriage, so in practice a lithium user must be able to demonstrate the battery comes out.", "src": [ "s2" ] }, "terminals": { "value": "Circuit disconnected and terminals insulated against short circuit; battery firmly secured to the chair or, if removed, in a separate protective case", "detail": "Special-baggage page: 「电池必须断路，两极用胶带包好以防短路，并牢固地附于轮椅上」— the battery must be disconnected, both terminals taped to prevent short circuit and firmly attached to the chair; 「轮椅两侧贴上『向上』标识，以避免倒置；轮椅在装卸过程中始终保持直立，并应在货舱内进行固定，以防滑动」. The dangerous-goods table repeats terminal insulation for each battery type, and requires a removed lithium battery to be insulated and put in a separate protective case.", "src": [ "s3", "s2" ] }, "documentation": { "value": "Battery must be a type that meets UN 38.3 and must be clearly rated; Capital refuses any lithium battery whose lithium content or watt-hours cannot be established. Restricted-passenger forms and, for temporary disability, a medical certificate", "detail": "「无法确定锂含量或额定能量的锂电池（例如标注不清晰或未标注，且无其他证明），首都航空拒绝运输」. Every installed or spare lithium battery must be 「正规产品，包含厂家信息、警示说明、标识等」 and of a type tested to UN Manual of Tests and Criteria Part III §38.3. Capital notes its dangerous-goods rules are 「严于」 the ICAO Technical Instructions and IATA DGR. Service forms 《特殊旅客服务需求单》 A/C are completed at the ticket or check-in desk; permanent disability needs no medical certificate, temporary impairment does.", "src": [ "s2", "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but only by prior arrangement and with Capital's approval. The dangerous-goods table requires for every battery type 「旅客应事先和每一承运人做好安排，并且应获得承运人批准」 and 「应通知机长」 of the battery/chair position. The domestic Conditions of Carriage art. 73 lists 「旅客旅行途中使用的电动轮椅」 as a restricted article carried only with Capital's consent, and the disability page says a ticket for a passenger with a battery-powered wheelchair may only be sold 「请示AOC后」. A chair whose lithium battery is not removable may not be checked at all.", "src": [ "s2", "s7", "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight cap specific to a powered wheelchair is published, and no procedure for an over-weight chair (e.g. carriage as freight) is described. Only the general checked-baggage limits exist — 50 kg per piece domestically, above which 「应事先征得首都航空的同意才能托运」, and 32 kg/70 lb (45 kg on US itineraries) per piece of special baggage on piece-system routes.", "src": [ "s4", "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-chair size, hold-door aperture or compartment figure is published for any aircraft in the fleet. Capital's only sizing statement for wheelchairs is 「因机型空间限制及轮椅类型不同，请提前联系我们的工作人员，我们将妥善安置」— because of aircraft-type space limits and differing chair types, contact staff in advance. The 40×60×100 cm / 203 cm general special-baggage envelope at the head of the same page is not applied to wheelchairs in the wheelchair section.", "src": [ "s3" ], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Same rule as for a manual chair: an electric chair may be surrendered at the gate, and it is returned at the gate on arrival only for passengers 「经首航同意并事先安排」 to use their own wheelchair for boarding and deplaning, the chair being loaded at the cargo-door position and unloaded first at destination. No gate-return promise is published for a passenger who has not pre-arranged it.", "src": [ "s3" ] }, "notes": "Electric chairs must be able to travel upright: 「轮椅两侧贴上『向上』标识，以避免倒置；轮椅在装卸过程中始终保持直立」, and a wet-battery chair 「在可能的情况下应始终以直立方式装运、放置、固定与卸下」. 「电动轮椅等助行器应仅供由于身患残疾、健康或年龄问题而行动不便的旅客使用」— powered aids are only for passengers whose disability, health or age limits their mobility. Self-balancing boards, unicycles, electric scooters and hoverboards with lithium batteries are banned outright from cabin and hold, 「电动轮椅除外」 (electric wheelchairs excepted)." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "An on-board narrow aisle chair exists and must be requested in advance: 「以下限制旅客，至少在航班计划离站前48小时提出乘机需求…3、旅客需要使用机上专用窄型轮椅」— a passenger needing the aircraft's dedicated narrow wheelchair must ask at least 48 h before scheduled departure. Capital does not say which aircraft types carry one, nor whether the request can be refused.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Capital does not publish which of its aircraft have an accessible lavatory. It publishes only an undertaking to tell you: among the services listed for mobility-limited passengers is 「飞机客舱内是否有无障碍卫生间，无障碍洗手间的位置」— whether there is an accessible lavatory in the cabin, and where it is. Ask 95375 for the specific aircraft before booking.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "「首航提供三类轮椅服务（WCHR、WCHS、WCHC）」— Capital provides all three IATA wheelchair categories, including WCHC, the category for a passenger who cannot walk at all and must be carried to and from the aircraft seat. WCHC must be requested at least 24 h before departure and can only be booked through Capital's own ticket offices, overseas GSAs or authorised offices. Capital does not describe the transfer procedure, who lifts, or any weight limit on lifting.", "src": [ "s1" ] }, "seating": { "value": "Capital states it will advise mobility-limited passengers which seats have movable armrests, and where the passenger's own mobility aid will be stowed", "detail": "The services Capital lists for 移动限制旅客 include 「可移动扶手座位信息」 (movable-armrest seat information) and 「旅客自带移动辅助设备存放有关信息（放在客舱或货舱）」 (information on whether the passenger's own aid goes in the cabin or the hold). No bulkhead, exit-row or pre-assignment rule is published. Regulatory caps apply to unaccompanied disabled passengers needing evacuation help per flight: 2 on 51–100 seats, 4 on 101–200, 6 on 201–400, 8 above 400, per the CAAC 《残疾人航空运输管理办法》.", "src": [ "s1" ] } }, "damage_liability": { "value": "No mobility-aid-specific rule. Domestic: the limits in the PRC Civil Aviation Law, with an optional declared value capped at CNY 8,000 per passenger. International: the Montreal Convention limits", "detail": "Domestic CoC art. 112: 「责任限额按照《中华人民共和国民用航空法》规定执行，如行李的价值低于上述限额时，按实际价值赔偿」, and compensation is the loss in value or the repair cost. Declared value is available above CNY 100/kg, 「行李声明价值最高限额为人民币8000元」, at a surcharge of 5‰ of the excess. International CoC ch.17: 「首都航空对每名旅客的赔偿责任限额以蒙特利尔公约相关规定为准」. Nothing resembling the US ACAA full-value rule for mobility aids is published.", "src": [ "s7", "s8" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published for any type. The fleet is all-Airbus: 90 passenger aircraft plus 3 freighters as at November 2025, with A319/A320/A321 narrowbodies and A330 widebodies (the A330s fly the long-haul intercontinental routes). Capital's only aircraft-related wheelchair statement is 「因机型空间限制及轮椅类型不同，请提前联系我们的工作人员」." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Capital Airlines (北京首都航空, Beijing Capital Airlines) publishes a genuinely detailed Chinese-language policy but no English version at all — https://www.jdair.net/en 404s and the site's own \"English\" link leaves for hainanairlines.com, a different airline. Nothing in this record is taken from Hainan Airlines or any other HNA/Fangda group carrier; Capital's pages nowhere say a group policy applies to it. Content is served by a JavaScript CMS, so the pages were read through Capital's own fe-cms-gateway API on jdair.net. The three things to plan around: (1) a lithium chair whose battery cannot be removed is banned from checked carriage outright — 「若电动轮椅等助行器的锂电池不可拆卸，禁止托运携带」 — which rules out most modern non-removable-battery power chairs; (2) every battery-powered aid needs prior arrangement and Capital's approval, and the ticket office must clear a battery-chair booking with the AOC before it can even sell the ticket, so book at least 48 h ahead through 95375 or a Capital direct ticket office rather than an OTA; (3) no size or weight limit is published for a wheelchair, so an oversize chair is decided case by case at the counter. Also worth knowing: a passenger who needs help evacuating and travels alone counts against a per-flight quota (2/4/6/8 by cabin size, CAAC rule), so late booking can be refused for capacity; arrive 2 h before a domestic and 3 h before an international departure; on-board oxygen cylinders cannot be brought by the passenger at all (Capital supplies them, 72 h notice) while FAA/CAAC/EASA-certified POCs are allowed with 48 h notice and a medical certificate if used continuously in flight. 14 CFR §382 is cited on the disability page but only 「仅适用于美国航线」, and no US Complaints Resolution Official contact is published.", "searched_urls": [ "https://www.jdair.net/", "https://www.jdair.net/micro/main/help/64353cef7f37b832a164435a", "https://www.jdair.net/micro/main/help/6435465953c6fc32c6d5bb84", "https://www.jdair.net/micro/main/help/64354513fe88a532b32f6bed", "https://www.jdair.net/micro/main/help/643545de32d30b32bac1216e", "https://www.jdair.net/micro/main/help/6435440253c6fc32c6d5bab0", "https://www.jdair.net/micro/main/help/6435449732d30b32bac120c0", "https://www.jdair.net/micro/main/help/6435426e53c6fc32c6d5b9f9", "https://www.jdair.net/micro/main/help/64353de637c5ce32acf8102a", "https://www.jdair.net/micro/main/help/6435384b32d30b32bac11b6d", "https://www.jdair.net/micro/main/help/646b131d2c98194d00a19cbb", "https://www.jdair.net/micro/main/help/6435338dfe88a532b32f6413", "https://www.jdair.net/micro/main/aboutus/6437cc8b96e6cf32c77fe512", "https://www.jdair.net/micro/main/article/64392c6094632632c02d842d", "https://www.jdair.net/micro/main/article/64392e6037c5ce32acf94b66", "https://www.jdair.net/micro/main/article/64599c7160a9be4d4434c960", "https://www.jdair.net/micro/main/contactus/646dbd1e783c184d17c9a112", "https://www.jdair.net/micro/main/contactus/654302fecd685a57ce8909f8", "https://www.jdair.net/micro/main/contactus/65bf25cdbf850b4c8ca9b9af", "https://www.jdair.net/fe-cms-gateway/api/module/getByParams", "https://www.jdair.net/fe-cms-gateway/api/module/batch", "https://www.jdair.net/app/main/index.html", "https://www.jdair.net/_next/data/VO5yNlUvj9LYDbl--UD8g/micro/main/help/64353cef7f37b832a164435a.json", "https://www.jdair.net/en/", "https://www.jdair.net/en", "https://en.jdair.net/", "https://www.jdair.net/micro/main/help/en", "https://www.jdair.net/special-assistance", "https://www.jdair.net/accessibility" ] } }, { "schema_version": "1.1", "slug": "cargojet-airways-", "name": "Cargojet Airways", "iata_code": "W8", "icao_code": "CJT", "country": "Canada", "region": "North America", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.cargojet.com/", "sources": [ { "id": "s1", "title": "Cargojet — home page: \"A Global Leader in Providing Time-Sensitive Air Cargo Services\"", "url": "https://www.cargojet.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Cargojet — About Us", "url": "https://www.cargojet.com/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Cargojet — Charters (air cargo charter services)", "url": "https://www.cargojet.com/charters/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "IATA airline member listing — Cargojet Airways Ltd.", "url": "https://www.iata.org/en/about/members/airline-list/cargojet-airways-/298/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists: Cargojet is a freight-only carrier and its published contacts are cargo customer service and charter sales." }, "policy": { "notice_hours": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "how_to_request": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "fee_charged": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "non_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "removal_required": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "terminals": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "documentation": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "seating": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Verified all-cargo from Cargojet's own site: the home page bills it as \"A Global Leader in Providing Time-Sensitive Air Cargo Services\" and \"Canada's Leading Air Cargo Airline\" operating \"a full fleet of Boeing long range freighters\" (B767-300ER, B767-200ER, B757-200ER) 24 hours a day (s1). The Charters page sells air-cargo charters only — outsized machinery, hazardous materials, valuables, humanitarian aid — and its quote form asks for weight, volume and package dimensions, never passenger numbers (s3). No booking engine, no fare product, and no accessibility, special-assistance or reduced-mobility content anywhere on cargojet.com.", "searched_urls": [ "https://www.cargojet.com/", "https://www.cargojet.com/about-us/", "https://www.cargojet.com/charters/", "https://www.iata.org/en/about/members/airline-list/cargojet-airways-/298/", "https://www.iata.org/en/about/members/airline-list/?search=cargojet&ordering=Alphabetical" ] } }, { "schema_version": "1.1", "slug": "cargolux-", "name": "Cargolux", "iata_code": "CV", "icao_code": "CLX", "country": "Luxembourg", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.cargolux.com", "sources": [ { "id": "s1", "title": "Introducing Cargolux (corporate profile)", "url": "https://www.cargolux.com/introducing-cargolux/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Fleet & equipment", "url": "https://www.cargolux.com/fleet-equipment/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channels exist: Cargolux carries freight only. Its published contact channels are cargo customer-service and booking desks." }, "policy": { "notice_hours": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Cargolux is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. Cargolux's own corporate profile describes it as \"Europe's biggest all-cargo airline with a fleet of modern Boeing 747-8 and 747-400 freighters\" operating an \"all-747 freighter fleet\" of scheduled and charter air freight services to 90+ destinations; the fleet page confirms \"a fleet of 30 Boeing 747-400 and 747-8 purpose-built freighters\". There is no passenger product, no cabin, and therefore no wheelchair or mobility-aid policy to record. Travellers should not attempt to book assistance with CV. Note: the roster slug for this carrier is \"cargolux-\" (trailing hyphen, as generated from the IATA member list), so the record lives at data/airlines/cargolux-.json.", "searched_urls": [ "https://www.cargolux.com/", "https://www.cargolux.com/introducing-cargolux/", "https://www.cargolux.com/Who-we-are/Introducing-Cargolux", "https://www.cargolux.com/fleet-equipment/" ] } }, { "schema_version": "1.1", "slug": "caribbean-airlines", "name": "Caribbean Airlines", "iata_code": "BW", "icao_code": "BWA", "country": "Trinidad and Tobago", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.caribbean-airlines.com/", "sources": [ { "id": "s1", "title": "Wheelchair Service (WCHR/WCHS/WCHC, battery types, cargo-door size and weight table, US fare-difference refund)", "url": "https://www.caribbean-airlines.com/#/requests-and-special-assistance/wheelchair-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Services and Disability Assistance — how to request, and the Air Carrier Access Act / 14 CFR Part 382 notice", "url": "https://www.caribbean-airlines.com/#/requests-and-special-assistance/special-services-and-disability-assistance-info", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted Items — dangerous goods, including the two \"Mobility aids\" battery rows", "url": "https://www.caribbean-airlines.com/#/baggage/restricted-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Medical Portable Electronic Devices and Assistive Devices (crutches, canes, walkers in the cabin; POC 48-hour rule)", "url": "https://www.caribbean-airlines.com/#/requests-and-special-assistance/medical-portable-electronic-devices-and-assistive-devices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Customer Service Plan — \"Customers with Disabilities and Special Needs\" (14 C.F.R. 382; Complaint Resolution Officials in all airports)", "url": "https://www.caribbean-airlines.com/#/customer-service-information/customer-service-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special Services and Disability Assistance Directory (toll-free number, hours, e-mail, contact form)", "url": "https://www.caribbean-airlines.com/#/phone-contact-directory/special-services-and-disability-assistance-directory", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Canada Accessibility Plan: 2023 – 2026 (on-board wheelchairs, 737-8 cabin stowage, movable armrests, free carriage of mobility aids, 30-minute rule)", "url": "https://www.caribbean-airlines.com/#/requests-and-special-assistance/canada-accessibility-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Canadian General Rules Tariff — Article 7 (services and acceptance of mobility aids) and Article 18.3 (damaged, destroyed or lost mobility aids)", "url": "https://www.caribbean-airlines.com/#/legal-and-privacy/canadian-general-rules-tariff", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "General Conditions of Carriage — Article 8.4/8.5 (limitation on carriage, passengers with disabilities) and Article 16 (liability for damage)", "url": "https://www.caribbean-airlines.com/#/legal-and-privacy/general-conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Carry On Allowance — \"Passengers with Special Needs\" (mobility aids allowed in addition to carry-on baggage)", "url": "https://www.caribbean-airlines.com/#/baggage/carry-on", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Reservations Sales, Website and Digital Support Directory (per-country telephone numbers)", "url": "https://www.caribbean-airlines.com/#/phone-contact-directory/reservations-sales-and-customer-support-directory", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Our Fleet — ATR 72-600 (68 Economy seats, one lavatory at the rear)", "url": "https://www.caribbean-airlines.com/#/our-fleet/atr-72-600", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Damaged Baggage & Missing Contents (excluded damage categories, 7-day written claim)", "url": "https://www.caribbean-airlines.com/#/baggage/damaged-baggage-and-missing-contents", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "Terms & Conditions of Purchase — \"Passengers with Special Needs\" (safety-assistant condition for a wheelchair user needing assistance to the cabin)", "url": "https://www.caribbean-airlines.com/#/legal-and-privacy/terms-and-conditions-of-purchase", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s15", "title": "Accessibility Statement (website RGAA audit; barrier-reporting e-mail address)", "url": "https://www.caribbean-airlines.com/#/requests-and-special-assistance/accessibility-statement", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Special Services & Disability Assistance — toll free (the dedicated disability desk; printed as 855-225-2247)", "number": "+1 855 225 2247", "hours": "Monday – Sunday, 7:00 a.m. – 8:00 p.m. (AST)", "region": "US", "src": [ "s6" ] }, { "label": "USA & Canada — Reservations Sales and Customer Support (press option 2); the Special Services page gives this same number, as \"Toll Free +1 800-920-4225\", for special-services requests", "number": "+1 800 920 4225", "hours": "Daily 8am – 7pm AST (Special Services page: Monday to Sunday 8:00 a.m. – 7:00 p.m. AST)", "region": "US", "src": [ "s2", "s11" ] }, { "label": "Trinidad & Tobago and Suriname — Reservations Sales and Customer Support (press option 2)", "number": "+1 868 625 7200", "hours": "Daily 8am – 7pm AST", "region": "TT", "src": [ "s11" ] }, { "label": "Guyana (international calls) and \"Other Caribbean\" — Reservations Sales and Customer Support", "number": "+1 800 744 2225", "hours": "Daily 8am – 7pm AST", "region": "GY", "src": [ "s11" ] }, { "label": "Jamaica (international calls) and \"All other locations\" — Reservations Sales and Customer Support", "number": "+1 800 523 5585", "hours": "Daily 8am – 7pm AST", "region": "INT", "src": [ "s11" ] }, { "label": "United Kingdom — Reservations Sales and Customer Support", "number": "+44 20 7644 8845", "hours": "Daily 8am – 7pm AST", "region": "GB", "src": [ "s11" ] } ], "email": [ { "label": "Special Services and Disability Assistance — the address the Wheelchair Service page tells you to write to for wheelchair services", "address": "specialservices@caribbean-airlines.com", "src": [ "s1", "s2", "s6" ] }, { "label": "Canada Accessibility Plan feedback (Executive Manager, Customer Experience; feedback may be anonymous)", "address": "CanadaAccessibilityPlan@caribbean-airlines.com", "src": [ "s7" ] }, { "label": "Website accessibility barrier reports / alternative formats (Accessibility Statement)", "address": "eticket@caribbean-airlines.com", "src": [ "s15" ] } ], "web_form": [ { "label": "Special Services and Disability Assistance form — the online assistance request", "url": "https://www.caribbean-airlines.com/#/contact-directory/special-services-and-disability-assistance", "src": [ "s2", "s6" ] }, { "label": "Canada Accessibility Feedback form", "url": "https://www.caribbean-airlines.com/#/contact-directory/canada-accessibility-feedback", "src": [ "s7" ] }, { "label": "Customer Experience — compliments, queries and complaints (acknowledged within 30 days, substantive reply within 60)", "url": "https://www.caribbean-airlines.com/#/contact-directory/customer-relations", "src": [ "s5" ] } ], "relay": [ { "label": "Web chat on the Caribbean Airlines website and mobile app — 24/7; named as the channel for customers who are deaf or hard of hearing and for wheelchair-assistance requests", "detail": "\"Customers who are deaf or hard of hearing and who wish to contact Caribbean Airlines through our reservations system may do so via the Caribbean Airlines corporate website and mobile app. From there, customers who need additional assistance may use our web chat feature or alternatively, send us an email to request assistance.\" The chat \"is available 24/7\". No TTY, text-relay or WhatsApp number of its own is published.", "src": [ "s7" ] }, { "label": "US DOT Toll-Free Hotline for Air Travelers with Disabilities, TTY 1-800-455-9880 — a US government line reprinted on Caribbean Airlines' page, NOT a Caribbean Airlines number", "detail": "Caribbean Airlines' Special Services and Disability Assistance page reprints the USDOT contacts for obtaining 14 CFR Part 382 in an accessible format: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) from within the United States, and the Aviation Consumer Protection Division on 202-366-2220 (voice) / 202-366-0511 (TTY).", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Wheelchair Service — battery preparation rules and the per-aircraft cargo-door size / weight table", "url": "https://www.caribbean-airlines.com/#/requests-and-special-assistance/wheelchair-service", "src": [ "s1" ] }, { "label": "Special Services and Disability Assistance — how to request, and the ACAA / 14 CFR Part 382 notice", "url": "https://www.caribbean-airlines.com/#/requests-and-special-assistance/special-services-and-disability-assistance-info", "src": [ "s2" ] }, { "label": "Restricted Items — the mobility-aid battery and spare-battery rules", "url": "https://www.caribbean-airlines.com/#/baggage/restricted-items", "src": [ "s3" ] }, { "label": "Canadian General Rules Tariff — Article 7 (mobility aids) and Article 18.3 (damaged / lost mobility aids), for flights to or from Canada", "url": "https://www.caribbean-airlines.com/#/legal-and-privacy/canadian-general-rules-tariff", "src": [ "s8" ] } ], "notes": "Two different toll-free numbers are published for the same disability desk: the Special Services and Disability Assistance Directory says 855-225-2247, Monday–Sunday 7:00 a.m.–8:00 p.m. (AST), while the Special Services and Disability Assistance information page says \"Call Toll Free +1 800-920-4225, Monday to Sunday 8:00 a.m. – 7:00 p.m. (AST)\" — the latter is also the USA & Canada reservations number. Ring the 855 number first and fall back to the 800. No TTY or text-relay number of Caribbean Airlines' own is published; the TTY numbers on the site belong to the US DOT. The Customer Service Plan states \"We have designated Complaint Resolution Officials in all airports\" but publishes no direct CRO phone number or e-mail. Written complaints go to Caribbean Airlines, Customer Experience Department, National Mail Centre P.O. Box 2094, Piarco, Trinidad, W.I., fax +1 868-669-0336." }, "policy": { "notice_hours": { "value": 48, "detail": "\"To best meet your needs, let us know what services you may require as far in advance of your travel as possible as we may require up to 48 hours' advance notice for some special accommodations.\" A portable oxygen concentrator needs medical clearance and \"at least 48 hours' notice\". On flights to or from Canada the tariff sets 48 hours before departure for the listed disability services, and a mobility aid that must be disassembled requires check-in 180 minutes before departure or arrival at the gate 90 minutes early.", "src": [ "s1", "s4", "s8" ] }, "how_to_request": { "value": "Add it while booking online (Book → Choose services → \"Request Special Needs\" → Special Assistance), or e-mail specialservices@caribbean-airlines.com, or call the Special Services toll-free line, or submit the online Special Services and Disability Assistance form", "detail": "Caribbean Airlines lists four channels: the online booking flow (\"Under 'Book – Choose services' -> Select 'Request Special Needs' -> Select the 'Special Assistance' option -> Confirm Selection/s\"), the phone line, e-mail to specialservices@caribbean-airlines.com, and the Special Services and Disability Assistance form. The Wheelchair Service page repeats: \"To request wheelchair services, send an email with your request to specialservices@caribbean-airlines.com or call Reservations Sales and Customer Support.\" Weight and dimensions of the chair must be specified.", "src": [ "s2", "s1", "s6" ] }, "fee_charged": { "value": false, "detail": "\"Caribbean Airlines provides this service free of charge. We will also check in your personal wheelchair or other mobility aid free of charge.\" An airport attendant to help you move through the airport is also \"at no additional charge\". The Canada Accessibility Plan adds that mobility aids travel as carry-on free of charge, and a manual wheelchair that cannot fit in the cabin \"may be accepted as an additional piece of checked baggage, free of charge\". On flights to or from Canada the tariff carries a mobility aid \"free of charge and as priority baggage\".", "src": [ "s1", "s7", "s8" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. Caribbean Airlines says mobility aids are carried free and \"in addition to carry-on baggage, subject to space availability\", and that a manual wheelchair that will not fit in the cabin may be taken as \"an additional piece of checked baggage, free of charge\" — but it never states how many mobility devices one passenger may bring free.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual chairs are one of the four device categories Caribbean Airlines carries: \"Manual Power (WCMP) Wheelchair to be transported by the passenger. Weight and dimensions must be specified.\" Crutches, canes and walkers may be taken into the cabin if they fit the designated storage areas, \"if not, they will be tagged and placed in the baggage hold free of charge\". The chair must fit through the cargo door and stay within the maximum weight for the aircraft type.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": true, "detail": "Boeing 737-8 only: \"On our Boeing 737-8 aircraft, we have a dedicated space in the cabin to store at least one (1) typical adult-sized folding, collapsible, or break-down manual wheelchair. If it doesn't fit in this space, it will be carried in the baggage hold.\" The Canada Accessibility Plan calls it \"Priority stowage space for up to one (manual) wheelchair in the cabin (737-8 aircraft)\", and the Canadian tariff promises \"every reasonable effort\" to let a walker or manual folding wheelchair be stowed on board. No cabin stowage is published for the ATR 72-600 or the 737-800.", "src": [ "s1", "s7", "s8" ] }, "gate_delivery": { "value": null, "detail": "Not published. Caribbean Airlines never says whether a checked wheelchair is returned at the aircraft door or the jet bridge; the only published commitment is in the Canadian tariff, where on flights to or from Canada CAL will \"return the aid promptly upon arrival\". Ask when you book.", "src": [] }, "max_weight_kg": { "value": 217, "detail": "From the Wheelchair Service acceptance table: \"Maximum Weight\" ATR 72-600 217kg / 480lb; Boeing 737-8 226kg / 500lb; Boeing 737-800 226kg / 500lb. 217 kg is the binding figure because it applies to the ATR 72-600 fleet. \"Your wheelchair must fit through the cargo door of the aircraft and not exceed the maximum weight limitation.\"", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 88, "width_cm": 121, "length_cm": null, "detail": "These are CARGO-DOOR apertures, not a stated maximum chair size. Published table: ATR 72-600 door height 153cm / 60 inches, width 129cm / 50 inches; Boeing 737-8 and Boeing 737-800 door height 88cm / 35 inches, width 121cm / 48 inches. The 737 figures are the smaller and therefore binding. \"Removable parts such as headrests, footrests, removable armrests, etc. may be removed prior to measuring.\" No length or depth figure is published.", "src": [ "s1" ], "basis": "hold_door" }, "notes": "The Canadian tariff (flights to or from Canada) requires the passenger to provide written disassembly and reassembly instructions and any specialised tools, and to check in 180 minutes before departure or reach the gate 90 minutes early — but CAL will \"make every reasonable effort\" to carry the aid even if those are not met. It will refuse a mobility aid only where its weight or size exceeds the capacity of lifts or ramps, the baggage-compartment doors are too small, or carriage would jeopardise airworthiness or violate safety regulations; a refusal must be explained in writing within 10 days and an alternative flight offered at the lower of the two fares.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No dimensions are published for the 737-8 in-cabin wheelchair space — Caribbean Airlines describes it only as room for \"at least one (1) typical adult-sized folding, collapsible, or break-down manual wheelchair\". The ordinary carry-on limit (56cm x 35cm x 23cm, 10 kg) does not apply: mobility aids are \"allowed ... in addition to carry-on baggage, subject to space availability\".", "src": [ "s1", "s10" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted with handling conditions (code WCBW). A spillable-battery aid \"must be loaded, stowed, secured and unloaded always in an upright position, with the battery disconnected, the battery terminals insulated to prevent accidental short circuits, and the battery securely attached\". \"If the wheelchair or mobility aid cannot always be loaded, stowed, secured and unloaded in an upright position, the battery must be removed... The removed battery must be carried in strong, rigid packaging in the baggage hold.\"", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted but \"Caribbean Airlines approval is required. Permitted in checked baggage only.\" Requirements: \"The batteries must meet the requirements of IATA Dangerous Goods Regulations; the batteries must be disconnected; the battery terminals must be insulated to prevent accidental short circuits; the batteries must be securely attached to the wheelchair or mobility aid\", and the aid must be prepared \"so as to prevent unintentional activation\". Covers non-spillable wet, nickel-metal hydride, gel cell and dry (WCBD) batteries.", "src": [ "s1", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted but approval-gated. \"Lithium Ion Battery (WCLB) Wheelchair to be transported by the passenger, which may require advance notification/preparation, assembly or disassembly. Weight and dimensions must be specified.\" On the Restricted Items page the mobility-aid lithium row ends \"Caribbean Airlines approval is required.\" The batteries \"must meet the requirements of IATA Dangerous Goods Regulations\" and \"may be removed and carried in the passenger cabin\". Wheelchair and battery must be claimed and rechecked at each interline transfer point.", "src": [ "s1", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Caribbean Airlines requires a wheelchair lithium battery to \"meet the requirements of IATA Dangerous Goods Regulations\" but states no watt-hour ceiling for a battery that stays installed in the chair. The 100 Wh / 160 Wh figures elsewhere on the Restricted Items page are the consumer-electronics and portable-medical-device rules and must not be read as a wheelchair limit.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. The airline says only that wheelchair lithium batteries \"may be removed and carried in the passenger cabin\"; it publishes no watt-hour cap for the removed battery.", "src": [] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Mobility aids: Battery-powered or other similar mobility devices with lithium batteries: For collapsible mobility aids, customers will be allowed two (2) spare batteries if each is less than 160Wh, or one (1) spare battery if less than 300Wh.\" So 300 Wh is the ceiling for a single spare, and 160 Wh each where two are carried. Caribbean Airlines approval is required.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two. For a collapsible mobility aid with lithium batteries, \"customers will be allowed two (2) spare batteries if each is less than 160Wh, or one (1) spare battery if less than 300Wh\" — so it is two spares only at the lower rating. For a mobility aid with non-spillable wet batteries, \"One spare battery is allowed, which must be carried in strong, rigid packaging that must be checked in.\" Caribbean Airlines approval is required in both cases.", "src": [ "s3" ] }, "removal_required": { "value": false, "detail": "No, not as a rule: the battery may be \"Securely attached to the wheelchair or mobility aid\" or \"Removed by the user, if the mobility aid is specifically designed to allow it to be removed\", and lithium batteries \"may be removed and carried in the passenger cabin\". Removal becomes mandatory in one case only — a spillable battery on an aid that \"cannot always be loaded, stowed, secured and unloaded in an upright position\"; that removed battery travels in strong, rigid packaging in the baggage hold, not the cabin.", "src": [ "s1", "s3" ] }, "terminals": { "value": "Battery disconnected, terminals insulated against short circuits, battery securely attached to the chair, and the aid prepared so it cannot be unintentionally activated", "detail": "\"the batteries must be disconnected; the battery terminals must be insulated to prevent accidental short circuits; the batteries must be securely attached to the wheelchair or mobility aid\" and \"The wheelchair or mobility aid must be prepared for transport so as to prevent unintentional activation.\" The Restricted Items page repeats \"Battery terminals must be protected from short circuits\" for both the non-spillable and the lithium mobility-aid rows, and adds \"Spill-resistant valves should be used if applicable.\"", "src": [ "s1", "s3" ] }, "documentation": { "value": null, "detail": "No battery paperwork is demanded: Caribbean Airlines requires the batteries to \"meet the requirements of IATA Dangerous Goods Regulations\" but asks for no spec sheet, MSDS, UN 38.3 test summary or manufacturer's label. What it does require is that the chair's \"Weight and dimensions must be specified\", and — on flights to or from Canada — written disassembly and reassembly instructions plus any specialised tools.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted, but prior airline approval is required. \"Battery-powered wheelchairs, with dry cell, wet cell, gel cell, or non-spillable batteries are acceptable, but certain safety procedures are to be followed in preparing the wheelchair for carriage.\" The Restricted Items page marks both the non-spillable and the lithium mobility-aid rows \"Caribbean Airlines approval is required\", and the Canadian tariff tells passengers with battery-powered mobility aids to \"contact CAL prior to travel to determine if there are any applicable special requirements or restrictions for its carriage\".", "src": [ "s1", "s3", "s8" ] }, "max_weight_kg": { "value": 217, "detail": "Same acceptance table as for manual chairs: \"Maximum Weight\" ATR 72-600 217kg / 480lb, Boeing 737-8 226kg / 500lb, Boeing 737-800 226kg / 500lb. 217 kg is the binding figure across the fleet. \"Battery-powered wheelchairs are always loaded and stowed upright.\"", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 88, "width_cm": 121, "length_cm": null, "detail": "Cargo-door aperture, not a stated maximum chair size: ATR 72-600 door 153cm / 60 in high by 129cm / 50 in wide; Boeing 737-8 and 737-800 door 88cm / 35 in high by 121cm / 48 in wide. The 737 figures bind. Because \"Battery-powered wheelchairs are always loaded and stowed upright\", a powered chair has to clear that 88 cm door height standing up. Headrests, footrests and removable armrests may be taken off before measuring.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": null, "detail": "Not published. Caribbean Airlines does not say whether a powered chair is returned at the aircraft door; on flights to or from Canada the tariff commits only to \"return the aid promptly upon arrival\", and to disassemble, package, unpackage and reassemble the aid where necessary.", "src": [] }, "notes": "\"Battery-powered wheelchairs are always loaded and stowed upright.\" Wheelchair and battery \"must be claimed and rechecked at each interline transfer point\" for the WCBD, WCBW and WCLB categories. Damaged or safety-recalled lithium batteries are forbidden outright, as are hoverboards, mini-Segways and balance wheels — but those are separate categories from mobility aids. If your chair does not fit your preferred flight and you have to book a more expensive one, Caribbean Airlines will refund the fare difference after travel on flights to or from the United States, provided both flights are CAL-operated, depart the same day, share origin, destination and cabin, and were bought direct." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "Larger aircraft only: \"All Caribbean Airlines' aircraft with more than 100 passenger seats are equipped with an onboard (aisle) wheelchair. These onboard wheelchairs are specifically designed to transport customers to and from their passenger seat in the cabin and the aircraft lavatories.\" The ATR 72-600 \"seats 68 Economy Class Passengers\", so it falls below that threshold and no aisle chair is published for it.", "src": [ "s7", "s12" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. No Caribbean Airlines lavatory is described as wheelchair-accessible. On flights to or from Canada the tariff undertakes to \"Permit a person to use the washroom that has the most amount of space, regardless of where the washroom is located\" if they need an on-board wheelchair; crew will assist \"in moving to and from an aircraft lavatory\" but \"Our cabin crew cannot provide assistance inside the lavatory.\" The ATR 72-600 has one lavatory, at the back.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Published in the Canada Accessibility Plan service list: \"Transferring a person between the person's own mobility aid and a mobility aid provided by Caribbean Airlines\", plus help boarding, deplaning and moving to and from a lavatory. The Canadian tariff adds transfers between a mobility aid and the passenger seat, and between the seat and an on-board wheelchair. Limits: crew cannot assist inside the lavatory, and a \"Wheelchair user, assistance needed to cabin\" who cannot assist with their own evacuation \"will be required to travel with a safety assistant\".", "src": [ "s7", "s8", "s14" ] }, "seating": { "value": "Movable aisle armrests on all aisle seats except row 5 (bulkhead) on the 737-8; a movable-armrest, bulkhead, extra-legroom or adjacent companion seat is assigned on request if available in the same cabin", "detail": "\"Moveable aisle armrests on all aisle seats except row 5 (bulkhead on 737-8 aircraft).\" Caribbean Airlines will provide, if the seat is available in the same cabin: a movable aisle armrest seat when the customer boards by aisle chair and cannot transfer over a fixed armrest; a bulkhead or other seat for a service dog (never an emergency-exit row); Caribbean Plus extra legroom for a fused or immobilised leg; and an adjacent seat for a personal care attendant, reader, interpreter or safety assistant. Exit rows are barred to passengers who lack full dexterity in both arms, hands and legs.", "src": [ "s7" ] } }, "damage_liability": { "value": "Full replacement cost, repair, a loaner chair and a free special declaration of interest — but only on flights to or from Canada; on every other route the General Conditions of Carriage apply the old Warsaw gold-franc limit of about US$20.00 per kilogram of checked baggage", "detail": "Canada tariff 18.3.4: CAL will \"without delay and at its own expense\" provide a temporary replacement aid, reimburse expenses, repair the aid or, if it cannot be adequately repaired, replace it or \"reimburse the person for the full replacement cost\"; same for a lost aid not returned within 96 hours. A free special declaration of interest may be made before stowage. Elsewhere Article 16.2.4 caps checked-baggage damage at \"250 French Gold Francs or its equivalent (approximately US $20.00) per kilogram\". No 14 CFR 382.131 full-value statement was found on the site.", "src": [ "s8", "s9" ] }, "aircraft_hold_note": "Caribbean Airlines publishes a per-aircraft acceptance table headed \"Will my wheelchair fit in the cargo hold?\": ATR 72-600 — maximum cargo door height 153cm / 60 inches, width 129cm / 50 inches, maximum weight 217kg / 480lb; Boeing 737-8 — 88cm / 35 inches high, 121cm / 48 inches wide, 226kg / 500lb; Boeing 737-800 — 88cm / 35 inches high, 121cm / 48 inches wide, 226kg / 500lb. The 737 door is by far the tighter opening (88 cm high) and a powered chair must clear it upright, while the ATR carries the lower weight ceiling (217 kg). Removable parts may be taken off before measuring. Only the 737-8 has an in-cabin stowage space for one folding manual chair, and only aircraft with more than 100 seats carry an on-board aisle wheelchair — the 68-seat ATR 72-600 used on intra-Caribbean and South American routes has neither." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "caribbean-airlines.com is an AngularJS hash-routed single-page app: the reader proxy only ever returns the home page for a /#/... URL, so every page below was read from the site's own content API on the same domain (https://www.caribbean-airlines.com/api/Page/GetPageDetailFromName?pagename=), which returns exactly the HTML the /#/ page renders. The sources cite the human-readable /#/ URLs. Content is unusually complete for a Caribbean carrier — a per-aircraft cargo-door and weight table, four IATA wheelchair codes (WCMP, WCBD, WCBW, WCLB), full battery preparation rules and an explicit mobility-aid spare-battery allowance. Three things a power-chair user must plan around: (1) the Boeing 737 cargo door is only 88 cm / 35 in high and 121 cm / 48 in wide and a powered chair is \"always loaded and stowed upright\", so height is the binding constraint on the jets, while the ATR 72-600 has a much larger door but a lower 217 kg limit; (2) approval is required in advance for both non-spillable and lithium battery mobility aids, and the chair's weight and dimensions must be given at booking; (3) protection differs sharply by route — flights to or from Canada get the ATPDR package (free priority carriage, loaner chair, repair or full replacement cost, free special declaration of interest, refusal only on stated grounds with written reasons within 10 days), while everywhere else the General Conditions of Carriage fall back to the Warsaw gold-franc limit of roughly US$20 per kg and the Damaged Baggage page disclaims \"loss of protruding parts such as wheels ... nicks, scratches, scuff marks, dents, cuts\". Caribbean Airlines flies to JFK, MIA, FLL, MCO and Toronto and does publish an ACAA page citing 14 CFR Part 382 and states \"We have designated Complaint Resolution Officials in all airports\" in its Customer Service Plan — but no CRO contact details and no 14 CFR 382.131 full-value liability statement for US flights could be found. On-board aisle wheelchairs exist only on aircraft with more than 100 seats, which excludes the 68-seat ATR 72-600 fleet. A passenger who books \"Wheelchair user, assistance needed to cabin\" and cannot assist with their own evacuation must travel with a safety assistant. Caribbean Airlines' own 2026 Canada Accessibility Plan progress report records customer feedback about \"Wheelchair assistance delays and limited availability\" and \"Inconsistent service across stations\". Codeshare/interline note: transportation on an interline partner is governed by that airline's conditions, and CAL states it \"shall not be liable ... on a flight that is not operated by CAL\"; the Air Caraïbes codeshare has its own baggage rules.", "searched_urls": [ "https://www.caribbean-airlines.com/", "https://www.caribbean-airlines.com/#/requests-and-special-assistance/wheelchair-service", "https://www.caribbean-airlines.com/#/requests-and-special-assistance/special-services-and-disability-assistance-info", "https://www.caribbean-airlines.com/#/requests-and-special-assistance/contact-special-services-and-disability-assistance", "https://www.caribbean-airlines.com/#/requests-and-special-assistance/medical-portable-electronic-devices-and-assistive-devices", "https://www.caribbean-airlines.com/#/requests-and-special-assistance/accessibility-statement", "https://www.caribbean-airlines.com/#/requests-and-special-assistance/canada-accessibility-plan", "https://www.caribbean-airlines.com/#/requests-and-special-assistance/canada-accessibility-plan:-progress-report-2026", "https://www.caribbean-airlines.com/#/requests-and-special-assistance/seat-asignments", "https://www.caribbean-airlines.com/#/baggage/restricted-items", "https://www.caribbean-airlines.com/#/baggage/checked-baggage", "https://www.caribbean-airlines.com/#/baggage/carry-on", "https://www.caribbean-airlines.com/#/baggage/damaged-baggage-and-missing-contents", "https://www.caribbean-airlines.com/#/customer-service-information/customer-service-plan", "https://www.caribbean-airlines.com/#/customer-service-information/delay-contingency-plans", "https://www.caribbean-airlines.com/#/legal-and-privacy/general-conditions-of-carriage", "https://www.caribbean-airlines.com/#/legal-and-privacy/canadian-general-rules-tariff", "https://www.caribbean-airlines.com/#/legal-and-privacy/canadian-general-terms-and-conditions-of-carriage", "https://www.caribbean-airlines.com/#/legal-and-privacy/canadian-passenger-rights", "https://www.caribbean-airlines.com/#/legal-and-privacy/eu-conditions-of-carriage", "https://www.caribbean-airlines.com/#/legal-and-privacy/terms-and-conditions-of-purchase", "https://www.caribbean-airlines.com/#/legal-and-privacy/legal-information", "https://www.caribbean-airlines.com/#/phone-contact-directory/special-services-and-disability-assistance-directory", "https://www.caribbean-airlines.com/#/phone-contact-directory/reservations-sales-and-customer-support-directory", "https://www.caribbean-airlines.com/#/contact-directory/special-services-and-disability-assistance", "https://www.caribbean-airlines.com/#/contact-directory/canada-accessibility-feedback", "https://www.caribbean-airlines.com/#/our-fleet/atr-72-600", "https://www.caribbean-airlines.com/#/our-fleet/boeing-737-8", "https://www.caribbean-airlines.com/#/cabins-and-inflight-services/onboard-facilities", "https://www.caribbean-airlines.com/angular/app_routes.js", "https://www.caribbean-airlines.com/angular/components/requests_and_special_assistance/requests_and_special_assistance.js", "https://www.caribbean-airlines.com/api/Page/GetSubPageFromName?pagename=requests-and-special-assistance", "https://www.caribbean-airlines.com/api/Page/GetSubPageFromName?pagename=baggage", "https://www.caribbean-airlines.com/api/Page/GetSubPageFromName?pagename=customer-service-information", "https://www.caribbean-airlines.com/api/Page/GetSubPageFromName?pagename=contact-directory", "https://www.caribbean-airlines.com/api/Page/GetSubPageFromName?pagename=phone-contact-directory", "https://www.caribbean-airlines.com/api/Page/GetSubPageFromName?pagename=legal-and-privacy", "https://www.caribbean-airlines.com/api/Page/GetSubPageFromName?pagename=our-fleet", "https://www.caribbean-airlines.com/api/Page/GetPageDetailFromName?pagename=wheelchair-service", "https://www.caribbean-airlines.com/api/Page/GetPageDetailFromName?pagename=restricted-items", "https://www.caribbean-airlines.com/api/Page/GetPageDetailFromName?pagename=canadian-general-rules-tariff" ] } }, { "schema_version": "1.1", "slug": "carpatair", "name": "Carpatair", "iata_code": "V3", "icao_code": "KRP", "country": "Romania", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.carpatair.com/", "sources": [ { "id": "s1", "title": "Special categories of passengers — Passengers with reduced mobility / Wheelchairs", "url": "https://www.carpatair.com/special-categories-of-passengers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage rules — hand baggage, checked baggage, dangerous goods, baggage liability", "url": "https://www.carpatair.com/baggage-rules/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "General Conditions of Carriage (Art. 2.1 charter, Art. 2.2 wet lease, Art. 4.2 special assistance, Art. 5.10.2 assistance dogs, Art. 11 complaints; \"Delivery at Aircraft tag\" definition)", "url": "https://www.carpatair.com/terms-and-conditions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Liability Limitation — Montreal Convention baggage limit", "url": "https://www.carpatair.com/liability-limitation/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Health requirements — WCHR / WCHS / WCHC assistance codes and IATA 700 medical clearance", "url": "https://www.carpatair.com/health-requirements/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact", "url": "https://www.carpatair.com/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Customer service — contacts and feedback form", "url": "https://www.carpatair.com/customer-service/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Home — \"presently a charter and wet lease airline\"; switched to non-scheduled services from 2014", "url": "https://www.carpatair.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Our mission and culture — \"Carpatair Legacy: 1999 to 2013 Scheduled flights and Hub operations\"", "url": "https://www.carpatair.com/our-mission-and-culture/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "ACMI / Wet Leases — capacity solutions to airlines", "url": "https://www.carpatair.com/acmi-wet-leases/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Ad-hoc charters and series of charter flights", "url": "https://www.carpatair.com/charters/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Fleet — Airbus A319-111 YR-ABA, A319-112 YR-ABB, A320 YR-ABC", "url": "https://www.carpatair.com/fleet/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Information Sheet for Passengers Requiring Special Assistance — IATA 700 (PDF)", "url": "https://www.carpatair.com/wp-content/uploads/2024/06/Information_Sheet_for_Passengers_Requiring_Special_Assistance%E2%80%93IATA_700-1.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "Regulation (EC) No 1107/2006 on the rights of disabled persons and persons with reduced mobility when travelling by air — the EU baseline binding on a Romanian carrier; consulted for context only, it is cited nowhere on carpatair.com and backs no value in this record", "url": "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32006R1107", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Romania — Carpatair head office switchboard (no dedicated accessibility or disability desk is published)", "number": "+40 256 306 933", "hours": null, "region": "RO", "src": [ "s6" ] }, { "label": "Romania — Carpatair head office / Customer service line (the number printed against customer.service@carpatair.com)", "number": "+40 256 300 900", "hours": null, "region": "RO", "src": [ "s6", "s7" ] }, { "label": "Romania — complaints fax, named in General Conditions of Carriage Art. 11 (fax, not a voice line)", "number": "+40 256 306 962", "hours": null, "region": "RO", "src": [ "s3" ] } ], "email": [ { "label": "Customer service — the only published address for a passenger to reach Carpatair directly; also the complaints address named in General Conditions of Carriage Art. 11", "address": "customer.service@carpatair.com", "src": [ "s6", "s7", "s3" ] }, { "label": "Charter sales — the route by which a charter customer or tour operator arranges assistance and on-board services", "address": "charter@carpatair.com", "src": [ "s6", "s11" ] }, { "label": "ACMI / wet-lease sales (airline-to-airline; not a passenger channel)", "address": "acmi@carpatair.com", "src": [ "s6", "s10" ] }, { "label": "Office — data-protection / GDPR requests only", "address": "office@carpatair.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Customer service feedback form (compliments, complaints, comments, suggestions, questions) — there is no dedicated assistance-request form", "url": "https://www.carpatair.com/customer-service/", "src": [ "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Special categories of passengers — reduced mobility, wheelchairs, 72 h notice", "url": "https://www.carpatair.com/special-categories-of-passengers/", "src": [ "s1" ] }, { "label": "Health requirements — WCHR / WCHS / WCHC codes and IATA 700 medical clearance", "url": "https://www.carpatair.com/health-requirements/", "src": [ "s5" ] }, { "label": "Baggage rules — dangerous goods and baggage liability", "url": "https://www.carpatair.com/baggage-rules/", "src": [ "s2" ] }, { "label": "General Conditions of Carriage — Art. 2.2 (wet lease: the lessee is the operating carrier) and Art. 4.2 (special assistance by prior arrangement)", "url": "https://www.carpatair.com/terms-and-conditions/", "src": [ "s3" ] } ], "notes": "There is no accessibility or disability desk, no TTY/text relay, no WhatsApp and no online assistance-request form. Carpatair sells no seats to the public — the Baggage rules page says \"our flight service is delivered to you through intermediaries\" and tells you to \"contact your group leader or travel agent\" — so in practice the assistance request goes to the tour operator, broker or lessee airline that sold the seat, and Carpatair's own e-mail (customer.service@carpatair.com) is the fallback. For enforcement of EC 261/2004 in Romania, Carpatair points passengers to the National Authority for the Consumers' Protection (ANPC), Bulevardul Aviatorilor nr. 72, Bucharest, www.anpc.ro, tel. 0377 755 100; that is a regulator, not an accessibility line, and is recorded here rather than in the phone list to avoid any suggestion that it books assistance." }, "policy": { "notice_hours": { "value": 72, "detail": "\"To allow sufficient time for proper arrangements, Carpatair requests a notification in advance with at least 72 hours prior to the departure, but in any case no later than 24 hours prior to the departure\", for meet-and-assist, guidance to and from the aircraft, a wheelchair, a service dog or special care in flight. Carriage of your own wheelchair needs \"special permission\" asked for at the time of booking. Where medical clearance applies, the IATA 700 sheet must reach Carpatair \"at least one day before the departure date\" or boarding may be denied.", "src": [ "s1", "s5" ] }, "how_to_request": { "value": "Ask at the time of booking — on Carpatair's charter flights that means through the tour operator, group leader or broker who sold the seat; Carpatair's own channel is customer.service@carpatair.com / +40 256 300 900", "detail": "For an airport wheelchair, \"please let us know at the time of the booking. We provide this service for you, free of charge.\" For your own chair: \"Since you need to ask for special permission, please tell us your wheelchair's dimensions, weight and type of battery (spillable batteries – wet-cell, non spillable batteries – dry-cell or gel-cell) at the time of the booking, so that we can plan the transportation and also advise you on the packing conditions which must be complied with.\" Carpatair adds that \"our flight service is delivered to you through intermediaries\".", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"One wheelchair or mobility aid for a passenger will be carried free of charge on our flight, regardless of free baggage allowance.\" The airport wheelchair service — \"from check-in to the boarding gate or from the aircraft to the arrivals hall of your destination\" — is also provided \"free of charge\". No handling, oversize or special-transport fee for a mobility aid is published.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "\"One wheelchair or mobility aid for a passenger will be carried free of charge on our flight, regardless of free baggage allowance.\" Carpatair publishes no allowance for a second device — nothing is said about carrying, for example, both a power chair and a walking frame or shower chair free of charge.", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "\"Normally, we can arrange to carry your wheelchair on the flight. Since you need to ask for special permission, please tell us your wheelchair's dimensions, weight and type of battery ... at the time of the booking, so that we can plan the transportation.\" General Conditions of Carriage Art. 4.2 makes acceptance of \"incapacitated persons ... or other people requiring special assistance ... subject to express prior arrangement with us\" — a case-by-case approval, though Art. 4.2 adds such passengers \"shall not be subsequently refused Carriage on the basis of such disability\".", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": false, "detail": "\"Carpatair cannot stow the wheelchair in the cabin.\" No folding-chair-in-cabin option of any kind is offered, and hand baggage is limited to one piece of 5 kg measuring no more than 55 x 40 x 20 cm.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": "conditional", "detail": "The General Conditions of Carriage define a \"Delivery at Aircraft tag\" as \"a document placed on pushchairs/strollers, wheelchairs and other Baggage taken away from you at the door of the aircraft. These items are carried in the baggage hold and handed back to you at the aircraft door or in the terminal building, on baggage belt at the time of disembarkation.\" Door delivery therefore exists but is not guaranteed — the published alternative is the ordinary baggage belt, and the wheelchair page promises only a loaner chair \"from the aircraft to the arrivals hall\".", "src": [ "s3", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. Carpatair asks for the chair's weight at booking so that it \"can plan the transportation\", and decides case by case. The only weight figures on the site are ordinary baggage rules — a 20 kg standard checked piece, and any single item over 32 kg being \"subject to special transport conditions and has therefore to be pre-notified and confirmed by the airline\" — and those are not applied to wheelchairs, which are carried \"regardless of free baggage allowance\".", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published. Carpatair asks you to \"tell us your wheelchair's dimensions\" at booking so it can plan the carriage. The 203 cm (length + width + height) figure on the Baggage rules page is the standard checked-baggage limit, not a stated mobility-aid limit, so it is deliberately not recorded here.", "src": [], "basis": null }, "notes": "Carpatair publishes the three IATA assistance codes it can provide \"on any Carpatair flight\": WCHR (can climb steps and reach the cabin unaided, needs a chair for the distance across the ramp), WCHS (cannot climb steps but can walk to the cabin seat) and WCHC (\"the passenger is completely immobile; requires a wheelchair to/from aircraft and must be carried up/down steps and to/from cabin seat\"). Stretcher passengers and complex medical cases are not accepted and are \"asked to seek acceptance for transportation with special medical transporters\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage exists — \"Carpatair cannot stow the wheelchair in the cabin\" — so no cabin stowage dimensions are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Spillable batteries – wet-cell\" is one of the two battery families Carpatair names and asks you to declare at booking. Carriage then depends on the \"special permission\" and on \"the packing conditions which must be complied with\", advised to you individually. No upright-loading, leak-proof-container, removal or acid-neutraliser rule is published. Note the tension: the Baggage rules page separately lists \"wet cell batteries\" among corrosive dangerous goods.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"Non spillable batteries – dry-cell or gel-cell\" is the other battery family Carpatair names at booking. Acceptance is subject to the same \"special permission\", and the packing conditions are advised case by case. No terminal-taping, disconnection or secure-attachment requirement is published.", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published, and it is a serious gap. The only battery types Carpatair names for a wheelchair are \"spillable batteries – wet-cell\" and \"non spillable batteries – dry-cell or gel-cell\" — lithium is absent. \"Lithium batteries\" appear only in the generic dangerous-goods list on the Baggage rules page, with no watt-hour figure and no mobility-aid carve-out, in the same list as \"Hover boards, self-balancing single or multi-wheels, mini Segways\". A lithium-powered chair user must get written agreement before booking.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Carpatair states no watt-hour cap for a battery that stays installed in the chair; no watt-hour figure of any kind appears on carpatair.com.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Carpatair never describes removing a wheelchair battery into the cabin, and states no watt-hour cap for one.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. No spare-battery watt-hour figure appears anywhere on carpatair.com, for mobility aids or for consumer electronics.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Carpatair publishes no spare-battery count of any kind — neither a wheelchair spare allowance nor a general portable-electronics one that could be mistaken for it.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Carpatair says only that once you declare the battery type at booking it will \"advise you on the packing conditions which must be complied with\", so whether the battery must come out of the chair is settled individually and is not stated in advance.", "src": [] }, "terminals": { "value": null, "detail": "Not published. No terminal-insulation, disconnection or immobilisation requirement is stated for wheelchair batteries; the packing conditions are communicated to you personally after you declare the battery type at booking.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS, UN 38.3 test summary or manufacturer label requirement is published. The only form on the site is the medical-clearance \"Information Sheet for Passengers Requiring Special Assistance – IATA 700\", which concerns the passenger's health, not the battery.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Carpatair does not distinguish powered from manual chairs; one rule covers both. \"Normally, we can arrange to carry your wheelchair on the flight. Since you need to ask for special permission, please tell us your wheelchair's dimensions, weight and type of battery (spillable batteries – wet-cell, non spillable batteries – dry-cell or gel-cell) at the time of the booking, so that we can plan the transportation and also advise you on the packing conditions which must be complied with.\" Both the acceptance decision and the packing instructions are made individually at booking.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. No weight cap for a powered chair appears anywhere on carpatair.com; the airline asks for the chair's weight at booking and decides case by case.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-chair size is published. Carpatair asks for the chair's dimensions at booking so it can plan the transportation, and publishes no hold-door or hold-compartment figure for its A319/A320 fleet.", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Same rule as for a manual chair: under the \"Delivery at Aircraft tag\" definition, wheelchairs taken from you at the aircraft door \"are carried in the baggage hold and handed back to you at the aircraft door or in the terminal building, on baggage belt at the time of disembarkation\". Return at the door is one of two published outcomes, not a guarantee.", "src": [ "s3" ] }, "notes": "Carpatair's entire powered-wheelchair policy is two sentences plus a battery-type question. Everything a power-chair user actually needs to know — whether the battery must be disconnected, how the chair is secured, whether it fits the hold, what happens if it is damaged — is settled individually at booking with Carpatair or, on a charter or wet-lease flight, with the operator who sold the seat. Get the answer in writing before you travel." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Carpatair offers the WCHC code — \"the passenger is completely immobile; requires a wheelchair to/from aircraft and must be carried up/down steps and to/from cabin seat\" — which describes being carried, not an on-board aisle chair, and it separately states that it \"cannot stow the wheelchair in the cabin\". No aisle chair is mentioned for the A319/A320 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Nothing about lavatory access, grab rails or assistance to the toilet appears anywhere on carpatair.com; the fleet is three single-aisle Airbus A319/A320 aircraft.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Carpatair lists WCHC among the services it can provide \"on any Carpatair flight\": the completely immobile passenger \"must be carried up/down steps and to/from cabin seat\". It is conditional twice over — General Conditions of Carriage Art. 4.2 makes acceptance \"subject to express prior arrangement with us\", and the reduced-mobility page states \"If you are not capable of taking care of all your physical needs independently, you are requested to travel with a companion who can assist you.\"", "src": [ "s5", "s1", "s3" ] }, "seating": { "value": "Passengers with reduced mobility are not seated at emergency exits or in cross aisles forming part of emergency exit routes; no accessible-seat or movable-armrest policy is published", "detail": "\"When allocating seats to persons with reduced mobility, safety regulations stipulate that passengers with special needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes.\" Carpatair adds that under Commission Regulation (EU) No 965/2012 a person with reduced mobility \"will not be refused boarding unless the refusal is done to meet the applicable safety requirements, the aircraft type and cabin configuration\". Nothing is published about movable armrests, bulkhead seats or companion seating.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,131 SDR for destruction, loss or damage to checked or unchecked baggage, with no mobility-aid carve-out; damage must be reported in writing within 7 days", "detail": "\"The Montreal Convention regarding liability limitations stipulates that CARPATAIR is liable for destruction, loss or damage to Checked or Unchecked Baggage up to 1,131 SDR.\" Wheelchairs are not excepted, and \"If the value of the Passenger's Baggage exceeds the applicable limit of liability, the Passenger should fully insure it before he/she travels.\" Damage must be complained of in writing \"within seven days from the date you received the checked baggage\" or \"Carpatair can decline any liability\".", "src": [ "s4", "s2", "s3" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published. The fleet is three Airbus narrowbodies — A319-111 YR-ABA (150 seats), A319-112 YR-ABB (150 seats) and A320 YR-ABC (180 seats). On a wet-lease flight these are still Carpatair's own aircraft, so the physical hold constraint remains Carpatair's even where the published passenger policy is the lessee airline's." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "OPERATOR TYPE CORRECTED. The stub said \"scheduled_passenger\"; Carpatair's own homepage says it is \"presently a charter and wet lease airline\" and that \"From 2014 Carpatair switched its business model to non-scheduled services providing charter services and wet lease capacity operations on demand\", and the Our mission and culture page files scheduled flying under \"Carpatair Legacy: 1999 to 2013 Scheduled flights and Hub operations\". There is no booking engine, no timetable and no destination list on the site, and the Baggage rules page says \"our flight service is delivered to you through intermediaries\" and \"you will be informed by your travel agent, group leader or organizer of your flight on the checked baggage weight and dimension restrictions\". Recorded as operator_type \"acmi_charter\" with passenger_service true — it still carries passengers, just never on seats it sells itself. WHOSE POLICY APPLIES. General Conditions of Carriage Art. 2.2: \"If transportation is performed pursuant to a Wet lease agreement, these General Conditions of Carriage do not apply, the Lessee being the operating air carrier.\" Art. 2.1: on a charter the GCC apply only to the extent incorporated in the charter agreement, and \"In case of discrepancies ... the [charter agreement] shall prevail.\" So on most Carpatair-operated flights the contracting airline's or tour operator's special-assistance policy governs, and the record below is what Carpatair publishes for flights it contracts in its own name. EVERYTHING IS CASE BY CASE. Carpatair publishes no wheelchair size limit, no weight limit, no watt-hour figure, no battery-removal rule and no terminal rule. Its position is that you declare dimensions, weight and battery type at booking and it will then \"advise you on the packing conditions which must be complied with\". A power-chair user should get that advice in writing. GAPS AND ODDITIES A HUMAN SHOULD RE-CHECK: (1) Lithium is never mentioned for wheelchairs — only wet-cell spillable and dry/gel non-spillable — while \"lithium batteries\" sit in the generic prohibited/dangerous-goods list; that combination is dangerous for a modern lithium power chair and needs confirming with the airline. (2) Only ONE mobility aid is carried free; Regulation (EC) No 1107/2006 Annex II obliges EU carriers to carry up to two pieces of mobility equipment free, and a site search for \"1107\" on carpatair.com returns \"Nothing Found\" — the regulation is cited nowhere, even though it binds a Romanian AOC holder. The regulation is listed in sources as s14 for context only; it backs no value here. (3) The published baggage liability of 1,131 SDR is the pre-2019 Montreal Convention figure (the limit was revised to 1,288 SDR in 2019 and again since), so the page is out of date to the traveller's detriment. (4) The PRM page cites \"Regulation (EC) No 216/2018\" — no such instrument exists; the EASA basic regulation is (EU) 2018/1139, replacing (EC) 216/2008. A drafting error, but it is the legal basis they quote for refusing boarding. (5) \"Carpatair cannot stow the wheelchair in the cabin\" is unusually blunt and rules out the folding-chair-in-cabin option some EU carriers offer. (6) Notice is self-contradictory in the traveller's favour: \"at least 72 hours ... but in any case no later than 24 hours prior to the departure\", i.e. 72 h requested, 24 h the hard floor. (7) Medical clearance on the IATA 700 form, signed and sealed by a doctor, is required for acute or chronic illness and must arrive \"at least one day before the departure date\" or boarding can be refused; stretcher and complex medical cases are refused outright. (8) The site is English-only — https://www.carpatair.com/ro/ returns 404 and the WordPress page index contains no Romanian pages — so there is no home-language page to cross-check, unusual for a Romanian carrier. (9) No accessibility desk, no TTY/relay, no assistance-request form; assistance at airports \"shall be ensured by the handling agents empowered by Carpatair\". (10) Assistance dogs are carried free of charge in the cabin over and above the free baggage allowance (GCC Art. 5.10.2), and the PRM page recognises a certified service animal (SVAN, dogs only), even though Carpatair \"currently does not transport animals in the cargo hold as checked baggage\".", "searched_urls": [ "https://www.carpatair.com/", "https://www.carpatair.com/wp-json/wp/v2/pages?per_page=100&_fields=id,link,title", "https://www.carpatair.com/special-categories-of-passengers/", "https://www.carpatair.com/baggage-rules/", "https://www.carpatair.com/health-requirements/", "https://www.carpatair.com/animals-on-board/", "https://www.carpatair.com/terms-and-conditions/", "https://www.carpatair.com/liability-limitation/", "https://www.carpatair.com/legal-disclaimer/", "https://www.carpatair.com/contact/", "https://www.carpatair.com/customer-service/", "https://www.carpatair.com/our-mission-and-culture/", "https://www.carpatair.com/acmi-wet-leases/", "https://www.carpatair.com/charters/", "https://www.carpatair.com/fleet/", "https://www.carpatair.com/media/", "https://www.carpatair.com/special-offers/", "https://www.carpatair.com/wp-content/uploads/2024/06/Information_Sheet_for_Passengers_Requiring_Special_Assistance%E2%80%93IATA_700-1.pdf", "https://www.carpatair.com/ro/", "https://www.carpatair.com/?s=1107", "https://www.carpatair.com/?s=wheelchair", "https://www.carpatair.com/?s=lithium", "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32006R1107" ] } }, { "schema_version": "1.1", "slug": "cathay-pacific", "name": "Cathay Pacific", "iata_code": "CX", "icao_code": "CPA", "country": "Hong Kong (SAR), China", "region": "Asia Pacific", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.cathaypacific.com/", "sources": [ { "id": "s1", "title": "Mobility assistance", "url": "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance/mobility-assistance.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Disability and mobility assistance", "url": "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Seating and accessibility", "url": "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance/seating-and-accessibility.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Complaints and regulatory reference", "url": "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance/complaints-and-regulatory-reference.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Lithium batteries (controlled and banned items)", "url": "https://www.cathaypacific.com/cx/en_HK/baggage/controlled-and-banned-items/lithium-batteries.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact us and support", "url": "https://www.cathaypacific.com/cx/en_HK/contact-us.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Country contact information (data behind the Contact us country selector)", "url": "https://www.cathaypacific.com/content/api/port-info/data.country-contact-info.en.JSON", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Complaints and suggestions (Online Feedback Form)", "url": "https://www.cathaypacific.com/cx/en_HK/contact-us/complaints-and-suggestions.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Hong Kong SAR — Customer Care general enquiries", "number": "+852 2747 3333", "hours": null, "region": "HK", "src": [ "s6", "s7" ] }, { "label": "United States — Customer Care general enquiries", "number": "1 (833) 933-2244", "hours": null, "region": "US", "src": [ "s6", "s7" ] }, { "label": "Canada — Customer Care general enquiries", "number": "+1 (833) 895-3535", "hours": null, "region": "CA", "src": [ "s6", "s7" ] }, { "label": "United Kingdom — Customer Care general enquiries", "number": "+44 20 7660 8992", "hours": null, "region": "GB", "src": [ "s6", "s7" ] }, { "label": "Australia — Customer Care general enquiries", "number": "+61 131 747", "hours": null, "region": "AU", "src": [ "s6", "s7" ] } ], "email": [ { "label": "Hong Kong International Airport Baggage Services (damaged/delayed baggage, incl. mobility aids) — tel +852 2747 7838", "address": "hkg_bag@cathaypacific.com", "src": [ "s6", "s7" ] } ], "web_form": [ { "label": "Online Feedback Form — disability discrimination complaints and other feedback", "url": "https://www.cathaypacific.com/cx/en_HK/contact-us/complaints-and-suggestions.html", "src": [ "s4", "s8" ] }, { "label": "Contact us and support (country selector for Customer Care numbers)", "url": "https://www.cathaypacific.com/cx/en_HK/contact-us.html", "src": [ "s1", "s6" ] } ], "relay": [ { "label": "USA & Canada — TTY/TDD", "detail": "\"Using a TTY/TDD device (for hearing impaired only): Dial 711 to be connected through the Relay Service.\" Published against the US and Canada Customer Care listings.", "src": [ "s6", "s7" ] } ], "policy_pages": [ { "label": "Mobility assistance — wheelchair check-in, batteries, cabin stowage", "url": "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance/mobility-assistance.html", "src": [ "s1" ] }, { "label": "Disability and mobility assistance (hub)", "url": "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance.html", "src": [ "s2" ] }, { "label": "Lithium batteries — watt-hour rules and the mobility-aid exception", "url": "https://www.cathaypacific.com/cx/en_HK/baggage/controlled-and-banned-items/lithium-batteries.html", "src": [ "s5" ] }, { "label": "Complaints and regulatory reference (CRO, 14 CFR 382, EC 1107/2006, India CAR)", "url": "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance/complaints-and-regulatory-reference.html", "src": [ "s4" ] } ], "notes": "Cathay publishes no dedicated disability phone line; the mobility-assistance page routes every request to \"Customer Care\", whose numbers sit behind a country selector on contact-us.html (the numbers above are that page's own data). Disability-discrimination complaints go in writing to: Complaints Resolution Official, Cathay Pacific Airways Ltd, 5/F South Tower, Cathay City, 8 Scenic Road, Hong Kong International Airport, Lantau Island, Hong Kong, fax (852) 2596 0825 — or, for India, Cathay Pacific Airways Ltd, Unit 401-402, 4th floor, Piramal Towers, Peninsula Corporate Park, Lower Parel, Mumbai 400013." }, "policy": { "notice_hours": { "value": null, "detail": "No general advance-notice deadline in hours is published: \"Please contact our Customer Care as far in advance of your flight as possible... different services may require different notice periods.\" The only stated deadlines are 48 hours for groups of ten or more passengers requiring wheelchairs, and 7 days for postural support equipment not on Cathay's approved list.", "src": [] }, "how_to_request": { "value": "Contact Customer Care (via the contact-us country selector) as far in advance as possible, quoting your wheelchair's weight, size, battery type and lithium watt-hours", "detail": "\"Please contact Customer Care for assistance and advise them of the weight and size of your wheelchair, the type of battery used for your battery-powered wheelchair and the lithium-ion battery watt-hours if your wheelchair is powered by a lithium-ion battery.\"", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"For passengers with disabilities there is no charge for transporting wheelchairs.\" Passenger-supplied postural support equipment is also carried free of charge.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Cathay does not publish a number of mobility devices carried free per passenger, only that wheelchairs are carried at no charge.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Passengers with a disability may use their own manual or battery-powered wheelchair to the departure gate, and when airport facilities permit, to the aircraft door.\" Bring the wheelchair user manual and any specialised tools needed to disassemble and reassemble it.", "src": [ "s1" ] }, "cabin_stowage": { "value": "conditional", "detail": "\"Cathay Pacific may be able to store one collapsible manual wheelchair in the cabin, depending on aircraft type and available space. Note that storage priority is based on a first come, first serve basis.\" Sizes differ by aircraft (see cabin_stowage_dimensions).", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. Cathay states you may use your own chair to the departure gate and, where facilities permit, to the aircraft door, but says nothing about where the chair is returned on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published; Cathay only asks you to tell Customer Care the weight and size of your wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Cathay publishes no maximum size for a CHECKED wheelchair and no cargo-hold or hold-door dimensions; only the in-cabin stowage sizes are given.", "src": [], "basis": null }, "notes": "Walking canes, frames and crutches may be carried in the cabin if stowed to cabin safety requirements; a collapsible walking frame may be stowed in the cabin if crew can do so safely, but \"non-collapsible walking frames are not permitted in the aircraft cabin\" and get priority stowage in the hold instead. A safety assistant is required if you cannot physically assist in your own evacuation.", "cabin_stowage_dimensions": { "height_cm": 76.2, "width_cm": 22.9, "length_cm": 66, "basis": "cabin_stowage", "detail": "Smallest in-cabin stowage size in Cathay's table: 9 in W x 26 in D x 30 in H (22.9 x 66.0 x 76.2 cm) on the 773P, A33E and A33K. Larger allowances: 13 x 36 x 42 in (33.0 x 91.4 x 106.7 cm) on 773A, 773K and A35G; 14.5 x 32 x 36.5 in (36.8 x 81.3 x 92.7 cm) on A33P. One collapsible manual chair only, first come first served.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "\"The spillable battery(ies) must be securely attached to the wheelchair, scooter or mobility aid and the device can be stowed in the aircraft in an upright position, it must remain in the device. The power must be disconnected or isolated so that it cannot be inadvertently activated.\" No spare spillable battery is allowed.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Non-spillable wet batteries complying with Special Provision A67 (gel, sealed lead acid, AGM) may remain installed if securely attached, adequately protected by the design and with circuits isolated, or be removed, short-circuit protected and placed in strong rigid packaging secured in the hold. One spare non-spillable battery; two spare NiMH/NiCd (A199) or two spare dry batteries (SP123).", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Carried as checked baggage provided the battery meets UN 38.3. Lithium-ion mobility aids are named as the express exception to Cathay's ban on 160+ Wh lithium batteries in baggage: \"Exceptions: Lithium-ion battery powered wheelchairs or similar mobility aids used by passengers with restricted mobility.\"", "src": [ "s1", "s5" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Cathay states explicitly: \"There is no maximum watt-hour limit if the lithium battery(ies) remains in the device\" — provided the battery is protected against damage by the design of the aid, securely attached, and the electrical circuits are isolated per the manufacturer's instructions.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The maximum removed battery size is 300Wh, or for devices fitted with two batteries, 160Wh each.\" Removal is required when the aid's design does not adequately protect the battery or it is not securely attached; removed batteries must be short-circuit protected, placed individually in a protective pouch and taken into the cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"One spare lithium ion battery at a maximum of 300Wh; or two spare batteries at a maximum of 160Wh (in addition to the removed batteries, if applicable).\"", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "One spare lithium-ion battery up to 300 Wh, or two spares up to 160 Wh each, carried in addition to any removed battery. Other chemistries: one spare non-spillable wet battery, two spare nickel-metal hydride, two spare dry batteries. Spillable batteries: \"No spare battery(ies) is allowed\".", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "\"The batteries must be removed if the design of the mobility aid does not provide adequate protection and that the battery is not securely attached to the device (following the manufacturer's instructions).\" Otherwise a lithium-ion battery may stay installed with no watt-hour limit.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"The removed batteries must be protected from short circuit (e.g. by covering or taping over exposed terminals). In order to protect them from damage, place batteries individually in a protective pouch and take them with you into the cabin.\" Installed batteries must have their electrical circuits isolated per the manufacturer's instructions.", "src": [ "s1" ] }, "documentation": { "value": "UN 38.3 test document required for lithium-ion batteries, plus the wheelchair and battery user manual and any tools needed to dismantle the chair", "detail": "Bring to check-in: \"The user manual for your wheelchair and the batteries\"; \"specialised tools needed to disassemble and reassemble the wheelchair if needed\"; and for lithium-ion aids \"the United Nations (UN) test document for the lithium-ion batteries meeting the requirement as specified in the UN Manual of Tests and Criteria, Part III Section 38.3\".", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "\"We accept all types of battery-powered wheelchairs in the cargo compartment e.g. wheelchairs with dry cell battery, wet cell battery, gel cell battery, or non-spillable electric storage batteries.\" Lithium-ion powered aids are carried as checked baggage provided the battery meets UN Manual of Tests and Criteria Part III Section 38.3.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for powered wheelchairs; Cathay asks you to advise Customer Care of the weight and size of the chair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum checked size or cargo-hold dimensions are published for powered wheelchairs.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Cathay allows a battery-powered wheelchair to be used to the departure gate and, when airport facilities permit, to the aircraft door, but does not state where it is returned on arrival.", "src": [] }, "notes": "Small lithium-ion vehicles (AirWheel, Solowheel, hoverboards, mini Segways and other self-balancing scooters) are banned from both checked and cabin baggage on all Cathay Pacific flights and will be refused at check-in." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Should you need assistance inside the cabin moving between your seat and the aircraft door or lavatory door, an inflight wheelchair and aisle seat with movable armrests are available.\" No aircraft exceptions are published.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": true, "detail": "\"A lavatory with a single panel door and additional grab bar is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door, but will not be able to assist you inside the lavatory.\"", "src": [ "s3" ] }, "transfer_assistance": { "value": true, "detail": "\"Our cabin crew are also trained to assist if you are unable to move by yourself from the inflight wheelchair to and from your seat.\" Staff will not help with personal care — eating and drinking, medication, or assistance beyond the lavatory door; a travel assistant is recommended for those needs.", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "\"We try to offer priority seating to passengers in need of assistance and we will do our best to allocate you a seat that is most suitable to your needs\", including an aisle seat with movable armrests. Passengers whose mobility would hinder an evacuation are not seated at emergency exits (FAA and Hong Kong CAD requirements, CAD 800).", "src": [ "s1", "s3" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid damage or valuation rule is published on Cathay's disability pages. What is published is the discrimination-complaints route: write to the Complaints Resolution Official at Cathay City, Hong Kong (fax (852) 2596 0825) or use the Online Feedback Form, under US 14 CFR Part 382, EC Regulation 1107/2006 and India's CAR Section 3 Series M.", "src": [] }, "aircraft_hold_note": "Cathay publishes no cargo-hold or hold-door dimensions. It does publish in-cabin stowage sizes for one collapsible manual wheelchair: 773P / A33E / A33K 9W x 26D x 30H in; 773A / 773K / A35G 13W x 36D x 42H in; A33P 14.5W x 32D x 36.5H in." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cathay's battery table is the clearest of the four airlines in this batch: it states outright that there is NO watt-hour limit for a lithium-ion battery left installed in the wheelchair, provided the aid's design protects the battery, the battery is securely attached and the circuits are isolated; the 300 Wh (or 2 x 160 Wh) cap only bites once the battery has to be removed. Lithium-ion mobility aids are also the named exception to Cathay's blanket ban on 160+ Wh lithium batteries in baggage. Cathay demands the UN 38.3 test document for lithium-ion wheelchair batteries at check-in — an unusually specific documentary requirement. Spillable (wet) batteries stay in the chair and the chair must be stowable upright; no spillable spare is carried. There is no dedicated disability phone line: everything routes to \"Customer Care\", whose per-country numbers load dynamically on contact-us.html (captured here from that page's own data feed). Cathay publishes no maximum checked-wheelchair size, no weight limit and no general advance-notice deadline, which is a real gap for a power-chair user.", "searched_urls": [ "https://www.cathaypacific.com/cx/en_HK/prepare-trip/special-assistance/wheelchair-and-mobility-aids.html", "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance.html", "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance/mobility-assistance.html", "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance/seating-and-accessibility.html", "https://www.cathaypacific.com/cx/en_HK/prepare-trip/help-for-passengers/disability-and-mobility-assistance/complaints-and-regulatory-reference.html", "https://www.cathaypacific.com/cx/en_HK/baggage/controlled-and-banned-items/lithium-batteries.html", "https://www.cathaypacific.com/cx/en_HK/contact-us.html", "https://www.cathaypacific.com/cx/en_HK/contact-us/complaints-and-suggestions.html", "https://www.cathaypacific.com/content/api/port-info/data.country-contact-info.en.JSON" ] } }, { "schema_version": "1.1", "slug": "cebu-pacific", "name": "Cebu Pacific", "iata_code": "5J", "icao_code": "CEB", "country": "Philippines", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.cebupacificair.com/", "sources": [ { "id": "s1", "title": "Requesting for Medical, Mobility, and Travel Assistance", "url": "https://help.cebupacificair.com/article/requesting-for-medical-mobility-and-travel-assistance-123204", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Can I Bring This in My Hand Carry?", "url": "https://help.cebupacificair.com/article/can-i-bring-this-in-my-hand-carry-123016", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "CEB Baggage Guidelines and Upgrade Options", "url": "https://help.cebupacificair.com/article/ceb-baggage-guidelines-and-upgrade-options-118500", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "How to Contact Cebu Pacific", "url": "https://help.cebupacificair.com/article/how-to-contact-cebu-pacific-139151", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Lost, Damaged or Delayed Baggage", "url": "https://help.cebupacificair.com/article/lost-damaged-or-delayed-baggage-120330", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Australia — Cebu Pacific call centre", "number": "+61 2 9119 2956", "hours": "7am - 10pm (PH local time), daily", "region": "AU", "src": [ "s4" ] }, { "label": "Hong Kong — Cebu Pacific call centre", "number": "+852 5803 3088", "hours": "7am - 10pm (PH local time), daily", "region": "HK", "src": [ "s4" ] }, { "label": "Japan — Cebu Pacific call centre", "number": "+81 3 4578 1447", "hours": "8am - 6pm (JP local time), Monday - Friday", "region": "JP", "src": [ "s4" ] }, { "label": "China — Cebu Pacific call centre", "number": "+86 400 670 0780", "hours": "8am - 6pm (CN local time), daily", "region": "CN", "src": [ "s4" ] }, { "label": "South Korea — Cebu Pacific call centre", "number": "+82 2 6105 2037", "hours": "8am - 6pm (KR local time), Monday - Friday", "region": "KR", "src": [ "s4" ] }, { "label": "Taiwan — Cebu Pacific call centre", "number": "+886 2 2656 3576", "hours": "8am - 5pm (TW local time), Monday - Friday", "region": "TW", "src": [ "s4" ] } ], "email": [ { "label": "Customer care — China only", "address": "cebcustomercarechina@cebupacificair.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Guest Feedback Form", "url": "https://www.cebupacificair.com/en-PH/about/talk-to-us/guest-feedback-form", "src": [ "s4" ] }, { "label": "Declare a wheelchair / assistance request via Manage Booking", "url": "https://www.cebupacificair.com/en-PH/manage-booking", "src": [ "s1" ] } ], "relay": [ { "label": "Chat with Charlie (chatbot) and live agents", "detail": "\"Our live agents are available 24/7. You can chat with us for any service-related inquiries.\" Charlie is reached from the ☰ Menu > Talk to Us in the Cebu Pacific app, or the icon at the bottom right of cebupacificair.com: https://www.cebupacificair.com/en-PH/ChatwithCharlie", "src": [ "s1", "s4" ] } ], "policy_pages": [ { "label": "Requesting for Medical, Mobility, and Travel Assistance", "url": "https://help.cebupacificair.com/article/requesting-for-medical-mobility-and-travel-assistance-123204", "src": [ "s1" ] }, { "label": "Can I Bring This in My Hand Carry? — wheelchair and mobility aid row", "url": "https://help.cebupacificair.com/article/can-i-bring-this-in-my-hand-carry-123016", "src": [ "s2" ] }, { "label": "CEB Baggage Guidelines — guests with mobility issues", "url": "https://help.cebupacificair.com/article/ceb-baggage-guidelines-and-upgrade-options-118500", "src": [ "s3" ] } ], "notes": "Cebu Pacific publishes no Philippine telephone hotline for passengers — the \"How to Contact Cebu Pacific\" article offers only chat (Charlie plus 24/7 live agents) and the Guest Feedback Form for domestic guests, with dial-in numbers listed for six overseas markets only. There is no dedicated disability or accessibility desk, email or relay service. The airline's main site (cebupacificair.com) sits behind an Akamai bot wall; the policy content is on the separate help.cebupacificair.com help centre." }, "policy": { "notice_hours": { "value": 4, "detail": "\"Please declare your wheelchair request no later than four (4) hours before your flight\"; the declaration box in Manage Booking is greyed out once the flight is inside four hours, after which you must ask at the airport counters. Assistance can be added at booking or through Manage Booking in the app \"at least two (2) hours before departure\". A longer, route-specific deadline applies at Macau, where a lift is needed: \"please inform us at least three (3) days prior the scheduled flight\".", "src": [ "s1" ] }, "how_to_request": { "value": "Tick the \"I have a declaration / request\" box when booking on the Cebu Pacific app or website, or add it later through Manage Booking; at the airport use the dedicated PWD/PRM and Senior Citizen lane", "detail": "\"You can request assistance when you first book a flight, or through Manage Booking on the Cebu Pacific app at least two (2) hours before departure. When you arrive at the airport, inform staff about your request. There will be a dedicated lane for PWDs/PRMs and Senior Citizens.\" If the declaration box is greyed out because you have checked in or the flight is under four hours away, \"please request for assistance at the airport counters instead\".", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"If you'd like to request wheelchair assistance at the airport, you may do so for free!\" and \"You can also bring your own wheelchair / mobility aid on the flight, free of charge.\" The baggage guidelines repeat that a walking cane, wheelchair or mobility aid can be checked in for free. The only charge mentioned is a third-party airport one: \"In certain airports such as Macau, there is a minimal handling fee for the use of lifts for wheelchairs.\"", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 1, "detail": "\"To adequately service each individual wheelchair user, only one wheelchair per person will be considered free-of-charge. Additional wheelchairs must be checked in, and will follow regular checked baggage guidelines.\"", "src": [ "s1", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "\"You can also bring your own wheelchair / mobility aid on the flight, free of charge. You may use it when boarding; our ground staff will collect it for you before entering the aircraft; your wheelchair will be stored in the aircraft for proper safekeeping; the wheels of your wheelchair will not be deflated.\" Crutches and walking canes may be taken into the cabin.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "\"Foldable wheelchairs are permitted inside the aircraft, provided they can fit in the overhead bin. Non-foldable wheelchairs will be picked up by our ground staff at the boarding gate and can be collected at the baggage carousel area.\" Cebu Pacific gives the overhead bin as 14 in wide x 22 in long x 9 in high in its oxygen-concentrator guidance, which would exclude most folding wheelchairs.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": "conditional", "detail": "\"We will make sure your wheelchair is ready as you deplane... this service is only available upon arrival on the following destinations\": BWN, BKK, CNX, DAD, DPS, DMK, CAN, HAN, HKG, KHH, KUL, MEL, SGN, SIN, SYD, TPE. \"For other destinations, your wheelchair will be unloaded from the cargo hold and delivered to the baggage arrival carousel.\" No Philippine domestic airport is on the list.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum wheelchair weight is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions and no cargo-hold dimensions are published anywhere in the Cebu Pacific help centre.", "src": [], "basis": null }, "notes": "Cebu Pacific asks guests needing assistance to arrive early and use the dedicated PWD/PRM and Senior Citizen lane. Filipino nationals who are Senior Citizens and/or PWDs get a 20% fare discount and VAT exemption on domestic flights (not on promo or seat-sale fares), applied only at the time of first booking and evidenced by an OSCA, local-government or NCDA identity card at the airport.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No wheelchair-specific cabin stowage dimensions are published; the rule is simply that a foldable chair must \"fit in the overhead bin\". Separately, Cebu Pacific states the overhead bin measures 14 in width x 22 in length x 9 in height and the under-seat space 9.8 x 16 x 5.9 in, but those figures are published for oxygen concentrators, not for wheelchairs, so they are not recorded as a wheelchair limit here.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Excluded by Cebu Pacific's own wording: \"We can only accept mobility aids powered by lithium or non-spillable batteries.\" Spillable/wet batteries are therefore not accepted in a mobility aid.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "\"We can only accept mobility aids powered by lithium or non-spillable batteries\" — non-spillable (dry-cell type) batteries are one of the two permitted categories. No watt-hour figure is published for non-spillable mobility-aid batteries.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Lithium-powered wheelchairs are accepted within the published watt-hour ceiling. A detachable battery \"must be removed and carried in a secured container/case\"; a non-detachable one may stay in the chair with the terminals secured against short circuits.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"Wheelchairs powered by a single lithium battery must not exceed 300Wh; if it's powered by 2 batteries, each battery cannot exceed 160 Wh.\" The hand-carry article repeats the same figures directly under \"If the battery is not detachable\", so the ceiling applies to a battery left installed.", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Cebu Pacific states the 300 Wh / 2 x 160 Wh ceiling for the wheelchair's battery before it splits the rules into detachable and non-detachable, so the same limit governs a battery removed into a secured container or battery storage box. No separate figure is published for the removed case.", "src": [ "s1", "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Cebu Pacific publishes no watt-hour limit — or any rule at all — for a spare mobility-aid battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "No spare-battery allowance for mobility aids is published. The help centre's power-bank and spare-battery rules are written for general portable electronics and are not applied to wheelchairs on the mobility page.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on the design: \"If the battery is detachable, it must be removed and carried in a secured container/case.\" \"If it's not detachable, please secure the battery terminals to prevent short-circuits.\" The hand-carry article words the first case as \"removed and carried in secure packaging, or in a battery storage box\".", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "\"If it's not detachable, please secure the battery terminals to prevent short-circuits.\" A detached battery must travel in a secured container, case or battery storage box.", "src": [ "s1", "s2" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, manufacturer label, MSDS or form is required by the published policy.", "src": [] } }, "allowed": { "value": true, "detail": "Battery-powered mobility aids are accepted subject to battery type and watt-hours: \"We can only accept mobility aids powered by lithium or non-spillable batteries; wheelchairs powered by a single lithium battery must not exceed 300Wh; if it's powered by 2 batteries, each battery cannot exceed 160 Wh.\"", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a powered wheelchair or mobility scooter.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions for a powered wheelchair, and no cargo-hold dimensions, are published.", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "The same 16-destination list applies: the chair is ready as you deplane only at BWN, BKK, CNX, DAD, DPS, DMK, CAN, HAN, HKG, KHH, KUL, MEL, SGN, SIN, SYD and TPE; everywhere else \"your wheelchair will be unloaded from the cargo hold and delivered to the baggage arrival carousel\". The hand-carry article confirms non-foldable chairs \"can be collected at the baggage carousel area\".", "src": [ "s1", "s2" ] }, "notes": "Guests with a severe psychosocial disability \"must be accompanied by at least 2 adult companions\", and if they need airport assistance the request must be declared no later than two hours before the flight. Cebu Pacific's group includes Cebgo (DG); the mobility article states prisoner limits per 5J and DG flight but does not otherwise distinguish the two operators' mobility policies." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Cebu Pacific publishes nothing about an on-board aisle wheelchair. Its narrowbody and turboprop fleet is not described as carrying one.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Nothing is published about accessible lavatories.", "src": [] }, "transfer_assistance": { "value": null, "detail": "No transfer or lifting policy is published. Cebu Pacific says only \"If you or someone with you needs help boarding, we're ready to help\" and that ground staff collect the chair before you enter the aircraft; at Macau and similar airports a chargeable lift is used, needing three days' notice.", "src": [] }, "seating": { "value": true, "detail": "\"We have designated seats for wheelchair passengers to prevent you from being disturbed by other passengers during boarding. You will be given priority boarding and will be the last to deplane.\" Choosing your own seat requires the paid CEB Seat Selector add-on, and \"we recommend that guests needing special assistance do not select Exit Row seats\".", "src": [ "s1" ] } }, "damage_liability": { "value": "Compensation under the Philippine Air Passenger Bill of Rights or the Montreal Convention; a Property Irregularity Report must be filed before leaving the airport", "detail": "\"If your checked baggage arrived with a cracked surface or missing handle and/or wheels: we will assess if the damage exceeds regular wear and tear; if so, we will provide compensation based on Philippine Air Passenger Bill of Rights or the Montreal Convention.\" \"PIRs can only be filed within the airport premises... Once you leave the airport, we can no longer accommodate PIR filing.\" No mobility-aid-specific rule is published.", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cebu Pacific is a low-cost carrier but does NOT charge for mobility aids: airport wheelchair assistance is free, your own wheelchair or mobility aid flies free, and the baggage guidelines repeat that it is checked in for free — capped at one chair per person, with any additional chair charged as ordinary checked baggage. The only fee mentioned anywhere is a third-party airport charge: \"In certain airports such as Macau, there is a minimal handling fee for the use of lifts for wheelchairs\", which needs three days' notice; under the fee_charged convention that is still false. NOTICE FIELD CHOICE: the strictest published figure is the Macau three-day (72 h) lift deadline, but it is route-specific and attached to a chargeable airport service, so notice_hours records the general four-hour wheelchair-declaration deadline and the 72-hour Macau figure is quoted in the detail — a human should confirm this is the desired convention. CONTRADICTION to re-check: the mobility article and the hand-carry article both accept lithium wheelchair batteries up to 300 Wh (or 2 x 160 Wh), but the CEB Baggage Guidelines article, in its \"guests with infants or mobility issues\" section, says \"For battery-powered items, only dry-cell batteries are allowed, and you will be required to remove the batteries before boarding\" — the two do not agree, and the baggage-guidelines wording sits in a bullet list shared with prams and baby equipment. Genuine gaps: no maximum chair size or weight, no cargo-hold dimensions, no on-board aisle chair, no transfer/lifting policy, no spare-battery rule and no documentation requirement are published at all. Gate return of the chair is offered only at 16 named international arrival airports — no Philippine domestic airport is on the list, so on the domestic network the chair comes to the baggage carousel. There is no Philippine phone hotline and no disability desk: chat is the only channel for domestic guests.", "searched_urls": [ "https://www.cebupacificair.com/", "https://www.cebupacificair.com/en-PH/pages/about/talk-to-us", "https://www.cebupacificair.com/en-PH/pages/legal/general-conditions-of-carriage (JavaScript/Akamai shell, unreadable)", "https://help.cebupacificair.com/", "https://help.cebupacificair.com/article/requesting-for-medical-mobility-and-travel-assistance-123204", "https://help.cebupacificair.com/article/can-i-bring-this-in-my-hand-carry-123016", "https://help.cebupacificair.com/article/ceb-baggage-guidelines-and-upgrade-options-118500", "https://help.cebupacificair.com/article/how-to-contact-cebu-pacific-139151", "https://help.cebupacificair.com/topic/baggage-cargo", "https://help.cebupacificair.com/article/lost-damaged-or-delayed-baggage-120330", "https://help.cebupacificair.com/article/damaged-or-lost-baggage-120730 (does not exist)" ] } }, { "schema_version": "1.1", "slug": "cemair", "name": "CemAir", "iata_code": "5Z", "icao_code": "KEM", "country": "South Africa", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.cemair.co.za/", "sources": [ { "id": "s1", "title": "Travel Information — Medical And Special Needs (wheelchair assistance, WCHR/WCHS/WCHC codes, safety assistant, no lifting device)", "url": "https://www.cemair.co.za/TravelInfo.html?id=wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Travel Information — Baggage (allowances, 32 kg single-piece limit, ACSA out-of-gauge rules at OR Tambo, dangerous-goods icon guide)", "url": "https://www.cemair.co.za/TravelInfo.html?id=baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Travel Information — Check-In (counter opening and closing times, online check-in)", "url": "https://www.cemair.co.za/TravelInfo.html?id=checkin", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Travel Information — Codeshare Flights (special service requests go to the operating airline)", "url": "https://www.cemair.co.za/TravelInfo.html?id=codeshare", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us (reservations and international numbers, office hours, per-airport station offices)", "url": "https://www.cemair.co.za/Contact-Us.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Terms and Conditions — Conditions of Carriage (§3 Limitation of Liability, §6 Minor Children / Pregnant Travelers and Disabled Persons, §12 Denied Boarding, §13 Dangerous Goods) and Conditions of Carriage – Codeshare Partners", "url": "https://www.cemair.co.za/terms-and-conditions.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "About Us — Exceptional Fleet (fleet composition)", "url": "https://www.cemair.co.za/About-Us.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Aircraft Leasing — Our Fleet (aircraft types operated and offered for ACMI/lease)", "url": "https://www.cemair.co.za/AircraftLeasing.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Travel Information — Visually Impaired (guide dogs, self-supplied escort)", "url": "https://www.cemair.co.za/TravelInfo.html?sub-id=visuallyimpaired", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "South Africa — Ticket Bookings & Enquiries, printed as 0861 236 247; there is no separate accessibility or disability desk", "number": "+27 861 236 247", "hours": "Mon–Fri 06h00–19h00; Sat, Sun & public holidays 08h00–17h00", "region": "ZA", "src": [ "s5" ] }, { "label": "International — Ticket Bookings & Enquiries (also the Head Office number)", "number": "+27 11 021 0270", "hours": "Mon–Fri 06h00–19h00; Sat, Sun & public holidays 08h00–17h00", "region": "INT", "src": [ "s5" ] }, { "label": "OR Tambo (Johannesburg) station office — the hub desk for day-of-departure assistance; printed as 086 123 6247, the same digits as the 0861 236 247 sharecall line", "number": "+27 86 123 6247", "hours": null, "region": "ZA", "src": [ "s5" ] } ], "email": [ { "label": "Ticket Bookings & Enquiries — the general reservations address CemAir names for booking matters", "address": "tickets@cemair.co.za", "src": [ "s5" ] }, { "label": "Head Office — general enquiries", "address": "info@cemair.co.za", "src": [ "s5" ] }, { "label": "OR Tambo station office (Johannesburg hub)", "address": "ort@cemair.co.za", "src": [ "s5" ] } ], "web_form": [ { "label": "\"Send Us A Message\" contact form (general; CemAir publishes no online special-assistance request form — the Special Assistance Request Form is handed in at the check-in counter)", "url": "https://www.cemair.co.za/Contact-Us.html", "src": [ "s5", "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Medical And Special Needs — assistance codes, safety-assistant rule, boarding limitations", "url": "https://www.cemair.co.za/TravelInfo.html?id=wheelchair", "src": [ "s1" ] }, { "label": "Baggage — allowances, 32 kg per-piece limit, out-of-gauge rules and the dangerous-goods guide", "url": "https://www.cemair.co.za/TravelInfo.html?id=baggage", "src": [ "s2" ] }, { "label": "Conditions of Carriage — liability, disabled passengers, denied boarding, dangerous goods", "url": "https://www.cemair.co.za/terms-and-conditions.html", "src": [ "s6" ] }, { "label": "Codeshare Flights — assistance on partner-operated segments", "url": "https://www.cemair.co.za/TravelInfo.html?id=codeshare", "src": [ "s4" ] } ], "notes": "No disability desk, TTY, text relay, video relay or WhatsApp line is published. Every station office (Bloemfontein, Cape Town, Durban, East London, George, Hoedspruit, Kimberley, Margate, Port Elizabeth, OR Tambo, plus Victoria Falls, Harare, Maun and Kasane) has its own number and e-mail on the Contact Us page — useful because all assistance other than WCHR is arranged at the check-in desk on the day. The site carries a third-party web-chat widget, not a relay service. Booking, check-in and manage-booking all run on an external engine at bookings.flycemair.co.za, which is where wheelchair-service \"options and pricing\" appear; nothing about that pricing is published on cemair.co.za itself." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline in hours is published for assistance. WCHR \"may be booked together with your flight\", and \"All other special assistance required can be arranged and booked at the check-in desk on the day of departure.\" The only published deadline is arrival: \"Passengers should check-in at least 90 minutes prior to departure.\" (By contrast CemAir requires 72 h for pets and 3 days for unaccompanied minors, so the absence of a mobility deadline is deliberate, not an omission of the page.)", "src": [ "s1" ] }, "how_to_request": { "value": "Book WCHR wheelchair assistance with your ticket; arrange every other kind of assistance at the check-in desk on the day of departure, complete the Special Assistance Request Form there, and do not use online check-in", "detail": "\"Wheelchair services as defined below under WCHR are readily available at all airports and may be booked together with your flight. Options and pricing are presented when you book your ticket.\" \"When Special Assistance is required, passengers need to complete the Special Assistance Request Form. This form can be handed in at the check-in counter on the day of departure.\" Assisted passengers \"should not use the online check-in facility\". On codeshare segments assistance \"must be requested and confirmed directly with the Operating Carrier\".", "src": [ "s1", "s4" ] }, "fee_charged": { "value": null, "detail": "Not published for the mobility aid itself: CemAir nowhere says a wheelchair is carried free or outside the checked allowance (21 kg domestic, 30 kg regional; excess R40.00/kg domestic, R60.00/kg regional outbound). Separately, the airport wheelchair service is sold, not simply provided — \"Options and pricing are presented when you book your ticket\" — but the price only appears in the booking engine, so no figure can be quoted here.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. CemAir states no free allowance of mobility devices per passenger, and mobility aids are not named anywhere in the baggage rules.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. The Medical And Special Needs section covers airport wheelchair assistance only (WCHR / WCHS / WCHC) and never says whether a passenger's own manual wheelchair is accepted, how it must be presented, or whether it is carried free. The nearest reference is the ACSA out-of-gauge list republished on the Baggage tab, which names \"Orthopaedic devices\" among out-of-gauge categories \"accepted, subject to airline acceptance policies\" for departures from OR Tambo.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. CemAir does not say a folding manual chair may be stowed in the cabin; its list of personal items allowed in the cabin runs to a handbag, foldable garment bag, overcoat, \"umbrella or walking stick\", camera, reading matter, infant food, carry cot, laptop and mobile phone. The Medical And Special Needs page states \"A wheelchair does not fit down the aisle of our aircraft.\"", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. CemAir says nothing about surrendering a wheelchair at the aircraft door or having it returned at the steps or gate on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a wheelchair. Two general figures on the Baggage tab may bite and no mobility-aid exemption is published against either: \"no single piece of luggage may exceed 32kg. Any bag over this limit must be shipped separately as cargo\", and for departures from OR Tambo \"Maximum permitted weight for OOG baggage is 32 kg\". Neither is stated as a wheelchair rule, so neither is recorded as one — confirm with Reservations.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair size limit is published, and no hold-door aperture is published for any aircraft in the CRJ-100/200, CRJ-700, CRJ-900, Dash 8 Q100/Q300/Q400 or Beech 1900D fleet. The only dimension tables on the site are the ACSA baggage-system limits for departures from OR Tambo (standard bag max 900 x 450 x 720 mm; out-of-gauge max 2500 x 800 x 750 mm) — an airport handling-system rule, not a stated chair limit, so it is recorded in aircraft_hold_note rather than as a chair dimension.", "src": [ "s2", "s7" ], "basis": null }, "notes": "CemAir's own aircraft-side constraints are the binding ones for a large chair: boarding is by airstair (\"our aircraft are equipped with approximately 6 (six) stairs leading into the cabin\"), there is \"currently no lifting device available for the aircraft type we utilise on our flights\", and \"A wheelchair does not fit down the aisle of our aircraft.\"", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. CemAir describes no in-cabin wheelchair stowage space on any of its CRJ, Dash 8 or Beech 1900D aircraft, and therefore publishes no cabin stowage dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not addressed for mobility aids. Conditions of Carriage §13 lists among dangerous articles that \"must not be carried in passengers' baggage\": \"Corrosives such as acids, alkalis, mercury and wet cell batteries\" — a generic prohibition with no published wheelchair exception either way. CemAir publishes no spillable-battery packing, upright-loading or leak-proof-container procedure.", "src": [ "s6" ] }, "non_spillable": { "value": null, "detail": "Not published. Gel, AGM, sealed lead-acid and dry-cell batteries are never mentioned on CemAir's site, and no rule permits or refuses a non-spillable battery that stays installed in a wheelchair.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. The Baggage tab's dangerous-goods guide is icon-only: \"Lithium Batteries\" and \"Battery Bank\" appear under \"Permitted Onboard (Hand Baggage)\" — i.e. loose batteries and power banks in the cabin, with no watt-hour figure, no quantity and no reference to wheelchairs. Whether a lithium-powered chair is accepted at all is unstated.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. CemAir states no watt-hour figure anywhere on its site, for an installed wheelchair battery or for anything else.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. CemAir never describes removing a wheelchair battery into the cabin and states no watt-hour cap for one.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. No watt-hour figure appears in the dangerous-goods guide, which is icons only, and no spare-battery rule for mobility aids exists.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. CemAir gives no number of spare batteries for a wheelchair, and no general spare-battery count for consumer electronics that could be mistaken for one.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. CemAir does not say whether a wheelchair battery must be disconnected, removed or carried into the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published. No terminal-insulation, taping, disconnection or immobilisation requirement is stated for a wheelchair battery.", "src": [] }, "documentation": { "value": null, "detail": "Not published. No battery specification sheet, MSDS, UN 38.3 evidence or manufacturer label is asked for. The only form CemAir requires of an assisted passenger is the Special Assistance Request Form handed in at check-in, which concerns the assistance needed, not the device.", "src": [ "s1" ] } }, "allowed": { "value": null, "detail": "Not published, and it is the central gap in this record. Nothing on cemair.co.za mentions electric wheelchairs, mobility scooters or power-assist chairs — not the Medical And Special Needs section, not the Baggage tab, not the icon-based dangerous-goods guide, not the Conditions of Carriage. A powered-chair user cannot rely on anything published and must clear the chair with Reservations (+27 861 236 247 / +27 11 021 0270) before booking.", "src": [ "s1", "s2", "s6" ] }, "max_weight_kg": { "value": null, "detail": "Not published. No weight limit is stated for a powered chair. The general baggage rules — \"no single piece of luggage may exceed 32kg\" and, for departures from OR Tambo, \"Maximum permitted weight for OOG baggage is 32 kg\" — carry no mobility-aid exemption, but neither is published as a wheelchair limit and neither is recorded here as one.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. CemAir states no maximum powered-chair size and publishes no cargo-door aperture or hold dimension for the CRJ-100/200, CRJ-700, CRJ-900, Dash 8 Q100/Q300/Q400 or Beech 1900D. Given that fleet, hold access is the decisive question for a power chair and it is unanswerable from the website — see aircraft_hold_note.", "src": [ "s7", "s8" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. CemAir says nothing about returning a powered chair at the aircraft steps or delivering it to the gate.", "src": [] }, "notes": "The fleet is the constraint CemAir does describe: 5 CRJ-900, 2 CRJ-700, 7 CRJ-100/200 LR, 4 Dash-8 Q400, 2 Dash-8 Q300, 1 Dash-8 100 and 6 Beech 1900D, 30+ aircraft in total. Boarding is by airstair with about six steps, \"There is currently no lifting device available for the aircraft type we utilise on our flights\", and \"Some of our aircraft do not operate with cabin attendants on-board\". None of that is tied to a published rule for the chair itself." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "CemAir's own wording is internally contradictory, so no value is recorded: \"There is currently no lifting device available for the aircraft type we utilise on our flights. The aisle chair is used for seating. A wheelchair does not fit down the aisle of our aircraft. A support person will be required to carry you up and down the stairs and lift you into and out of the aircraft seat on boarding and disembarking.\" A sentence asserting an aisle chair sits beside a requirement that a companion carry you — verify with Reservations.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. CemAir says nothing about lavatory access, and gives no aircraft-by-aircraft note for the CRJ, Dash 8 or Beech 1900D fleet.", "src": [] }, "transfer_assistance": { "value": false, "detail": "CemAir does not lift or carry passengers: \"A support person will be required to carry you up and down the stairs and lift you into and out of the aircraft seat on boarding and disembarking. Some of our aircraft do not operate with cabin attendants on-board, therefore passengers who require this service MUST travel with an able-bodied passenger 16 years or older.\" Anyone unable to assist in their own evacuation needs \"a safety assistant, 16 years or older\". Conditions of Carriage §12.10 makes travelling without an \"abled body person if ill or disabled\" a ground for denied boarding.", "src": [ "s1", "s6" ] }, "seating": { "value": null, "detail": "No accessible-seating, movable-armrest, bulkhead or exit-row policy is published. CemAir only says checking in 90 minutes ahead lets it \"take care of these travelling and seating requirements before those of other customers\", and that assisted passengers should not use online check-in, which is where seats are otherwise pre-selected.", "src": [ "s1", "s3" ] } }, "damage_liability": { "value": "CemAir disclaims liability for damage to checked items and tells passengers to insure them; any claim lapses unless written notice reaches the airline within 10 days", "detail": "Conditions of Carriage §3: \"In any event, the Carrier accepts no responsibility and/or liability for any injury, loss, delays, theft or damages suffered to a passenger, baggage or cargo\", and it is \"the responsibility of the passenger\" to arrange \"insurance to cover for any loss, delays, damage or theft\". §7: claims \"expire should written notice not be received by the Carrier within 10 (ten) days from date of the incident.\" The ticket invokes the Warsaw/Guadalajara Art. 22 limits (Montreal on codeshares). No mobility-aid liability rule exists.", "src": [ "s6", "s4" ] }, "aircraft_hold_note": "CemAir publishes no hold-door aperture or hold dimension for any of its aircraft. Fleet as published: 5 CRJ-900, 2 CRJ-700, 7 CRJ-100/200 LR, 4 Dash-8 Q400, 2 Dash-8 Q300, 1 Dash-8 100, 6 Beech 1900D (30+ aircraft), all narrow regional types boarded by airstair (\"approximately 6 (six) stairs leading into the cabin\") with \"currently no lifting device available\". The only published dimension tables are ACSA's baggage-acceptance limits for departures from OR Tambo, republished by CemAir: standard checked bags 250–900 mm long, 250–450 mm wide, 75–720 mm high, 4–32 kg; out-of-gauge items (the category that lists \"Orthopaedic devices\") max 2500 mm long for Terminal A/B and 2000 mm for CTB, 800 mm wide, 750 mm high and 32 kg. Those are airport handling-system limits, not aircraft hold or chair limits, but a tall or heavy power chair departing Johannesburg would exceed the 750 mm out-of-gauge height and the 32 kg out-of-gauge weight, and CemAir publishes no mobility-aid exemption from either." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "CemAir publishes a real special-assistance section but no mobility-aid policy at all. What it does say is about the passenger, not the device: WCHR/WCHS/WCHC classification codes, check-in 90 minutes ahead, no online check-in for assisted passengers, a Special Assistance Request Form handed in at the counter, and the hard rule that anyone who cannot assist in their own evacuation, or who cannot climb the roughly six airstairs unaided, must bring a safety assistant or support person aged 16+ who will do the carrying and lifting — there is no lifting device and \"A wheelchair does not fit down the aisle of our aircraft.\" Conditions of Carriage §12.10 and §12.13 make travelling without that person a ground for denied boarding, so this is enforceable, not advisory. Nothing is published about carrying a manual or electric wheelchair: no acceptance statement, no free allowance, no dimensions, no weight, no battery rule and no watt-hour figure anywhere on the site — the dangerous-goods guide is icons only. The general limits a chair would meet are the 21 kg domestic / 30 kg regional checked allowance, the 32 kg per-piece cargo threshold, and ACSA's out-of-gauge ceiling of 2500 x 800 x 750 mm and 32 kg for departures from OR Tambo, none of which is written as a mobility-aid rule. CemAir also flies ACMI/charter and codeshare: on a codeshare-operated segment \"CemAir does not guarantee acceptance\" of wheelchair or mobility assistance and the request must go to the operating carrier. Booking, check-in and the wheelchair-service pricing all sit on an external engine (bookings.flycemair.co.za) that publishes none of this. flycemair.co.za now serves only a redirect banner to cemair.co.za. Practical advice for a power-chair user: ring +27 861 236 247 (int. +27 11 021 0270) and get the chair's weight, dimensions and battery type approved in writing before buying a ticket.", "searched_urls": [ "https://www.flycemair.co.za/", "https://www.cemair.co.za/", "https://www.cemair.co.za/TravelInfo.html", "https://www.cemair.co.za/TravelInfo.html?id=wheelchair", "https://www.cemair.co.za/TravelInfo.html?id=baggage", "https://www.cemair.co.za/TravelInfo.html?id=checkin", "https://www.cemair.co.za/TravelInfo.html?id=codeshare", "https://www.cemair.co.za/TravelInfo.html?id=special", "https://www.cemair.co.za/TravelInfo.html?sub-id=visuallyimpaired", "https://www.cemair.co.za/Contact-Us.html", "https://www.cemair.co.za/terms-and-conditions.html", "https://www.cemair.co.za/About-Us.html", "https://www.cemair.co.za/AircraftLeasing.html", "https://www.cemair.co.za/RedClass.html", "https://www.cemair.co.za/Destinations.html", "https://www.cemair.co.za/SKY.html", "https://www.cemair.co.za/robots.txt", "https://www.cemair.co.za/sitemap.xml", "https://www.cemair.co.za/_next/static/chunks/app/TravelInfo/page-249b81dbc2b6b4f4.js", "https://www.cemair.co.za/_next/static/chunks/app/terms-and-conditions/page-b9c86290ebfc87d1.js", "https://www.cemair.co.za/_next/static/chunks/app/AircraftLeasing/page-13bc258b653462e3.js", "https://www.cemair.co.za/dangerous-goods", "https://www.cemair.co.za/special-assistance", "https://www.flycemair.co.za/special-assistance", "https://www.flycemair.co.za/travel-information", "https://www.flycemair.co.za/baggage" ] } }, { "schema_version": "1.1", "slug": "chair-airlines", "name": "Chair Airlines", "iata_code": "CS", "icao_code": "CSW", "country": "Switzerland", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.chair.ch/en/", "sources": [ { "id": "s1", "title": "Accessible Travel — Reduced Mobility", "url": "https://www.chair.ch/en/prepare-en/ngbarrierfree-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — Carriage of Batteries", "url": "https://www.chair.ch/en/prepare-en/ngbaggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "General Conditions of Carriage of Chair Airlines AG (items 8, 9, 13, 22)", "url": "https://www.chair.ch/en/gcc-en/gcc", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Switzerland — Service Center (assistance, medical aids, wheelchair registration)", "number": "+41 44 577 61 02", "hours": null, "region": "CH", "src": [ "s3" ] }, { "label": "Switzerland — Service Center (baggage & special items registration)", "number": "+41 44 577 61 00", "hours": null, "region": "CH", "src": [ "s2" ] } ], "email": [ { "label": "Service Center — assistance requests and wheelchair/mobility-aid registration", "address": "servicecenter@chair.ch", "src": [ "s1", "s3" ] }, { "label": "Lost & Found — damaged or lost baggage claims", "address": "lostandfound@chair.ch", "src": [ "s2" ] } ], "web_form": [ { "label": "Application Form for Wheelchairs and Medical Baggage (PDF, return to servicecenter@chair.ch)", "url": "https://storage.aerocrs.com/323/system/chair_formular_rollstuehle-und-sondergepaeck_en.pdf", "src": [ "s1" ] }, { "label": "Application Form for Assistance Needs incl. Assistance Animal (PDF)", "url": "https://storage.aerocrs.com/323/system/Chair_Anmeldeformular_Betreuungsbedarf_E_WEB.pdf", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Accessible Travel", "url": "https://www.chair.ch/en/prepare-en/ngbarrierfree-travel", "src": [ "s1" ] }, { "label": "Baggage — Carriage of Batteries", "url": "https://www.chair.ch/en/prepare-en/ngbaggage", "src": [ "s2" ] }, { "label": "General Conditions of Carriage (wheelchairs at item 8, PRM at item 13)", "url": "https://www.chair.ch/en/gcc-en/gcc", "src": [ "s3" ] } ], "notes": "Chair publishes no dedicated disability phone line: the Service Center number +41 44 577 61 02 is the channel named in the GCC for assistance, medical aids and wheelchair registration." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please register the needed service as early as possible and latest 48 hours prior to departure using the form below.\" GCC 8 adds that a wheelchair may be demanded only if registered at booking and in any case no later than 48 h before departure, stating its measurements and weight.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Send the Application Form for Wheelchairs and Medical Baggage to servicecenter@chair.ch, or call the Service Center on +41 44 577 61 02", "detail": "The Accessible Travel page carries a downloadable application form to be returned to servicecenter@chair.ch; the GCC names servicecenter@chair.ch or +41 44 577 61 02 for registering mobility aids, medical devices and assistance.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "GCC 8: \"Up to two wheelchairs or mobility aids for disabled passengers will be transported in the cargo compartment at no additional cost.\" The Accessible Travel page describes assistance and the carriage of special medical equipment as free of charge.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "GCC 8: up to two wheelchairs or mobility aids per disabled passenger are carried in the cargo compartment at no additional cost.", "src": [ "s3" ] }, "manual": { "allowed": { "value": true, "detail": "Up to two wheelchairs or mobility aids carried free in the cargo compartment. GCC 8: \"Wheelchairs and mobility aids should be collapsible\", and carriage may be demanded only if registered at booking and at the latest 48 h before departure with measurements and weight.", "src": [ "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Chair describes wheelchairs and mobility aids only as carried in the cargo compartment; no in-cabin stowage option for a folding chair is mentioned.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published on Chair Airlines' site — no statement about returning a chair at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit published. GCC 8 cites \"the mandatory weight restrictions for the cargo compartment\" without a figure; the 32 kg cap Chair publishes is a per-piece baggage limit, not a mobility-aid limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size published. GCC 8 warns only that a chair may not fit through the cargo compartment door, without giving the aperture.", "src": [], "basis": null }, "notes": "GCC 8 states wheelchairs and mobility aids \"should be collapsible\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Chair publishes no in-cabin wheelchair stowage space; its only cabin figures (8 kg, 55 x 40 x 20 cm) are the ordinary hand-luggage limits.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Wet batteries are not carried for safety reasons.\" GCC 8: \"transport of wet-cell batteries is prohibited, while dry-cell and gel batteries are permitted\".", "src": [ "s1", "s2", "s3" ] }, "non_spillable": { "value": true, "detail": "GCC 8: dry-cell and gel batteries are permitted (wet-cell prohibited), subject to registration at booking and at latest 48 h before departure stating the chair's measurements and weight.", "src": [ "s3" ] }, "lithium_ion": { "value": true, "detail": "Lithium-powered chairs are capped rather than banned: \"Wheelchairs with a lithium battery must not exceed 300 watts. If your device is operated with two batteries, each battery must not exceed 160 watts.\"", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"Wheelchairs with a lithium battery must not exceed 300 watts\" — Chair writes watts, not watt-hours. If the device runs on two batteries, each must not exceed 160 watts. Chair does not distinguish a battery that stays in the chair from one that is removed.", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published separately. Chair states one figure for a wheelchair lithium battery (300 W, or 160 W each for two batteries) and says nothing about a limit that applies when the battery is removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No spare-battery watt-hour limit for mobility aids published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Chair publishes no spare-battery allowance for mobility aids. Its \"two batteries, each not exceeding 160 watts\" wording describes a chair powered by two batteries, not spares.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Chair does not say whether the battery must be removed from the chair; it requires the chair to be registered with the Service Center with its measurements and weight.", "src": [] }, "terminals": { "value": null, "detail": "No terminal-insulation or circuit-disconnection instruction published. Chair links a \"Batteries Information Sheet\" PDF from its baggage page, but that document is image-only and its text could not be read.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer-label requirement published. GCC 13 requires a medical certificate for medical aids and devices carried in the hold, but that clause covers medical equipment, not wheelchairs.", "src": [] } }, "allowed": { "value": "conditional", "detail": "GCC 8: transport of battery-operated wheelchairs \"may be impossible due to the size of and the mandatory weight restrictions for the cargo compartment\"; they can be carried only upright so may not fit through the cargo door, and loading/unloading may not be possible at an airport for lack of adequate equipment. Carriage may be demanded only if registered at booking and at least 48 h ahead with measurements and weight.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published. GCC 8 refers to \"mandatory weight restrictions for the cargo compartment\" without giving a figure.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. GCC 8 warns a battery-operated wheelchair can only be transported upright and may therefore not fit through the cargo compartment door, but no door or chair measurement is given.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published on Chair Airlines' site.", "src": [] }, "notes": "GCC 8 also warns that loading or unloading a battery-operated wheelchair may not be possible at an airport for lack of adequate equipment." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"Please note, an onboard wheelchair is not available by default on our flights but can be provided upon request.\" Passengers who depend on one must contact the Service Center before travel so arrangements can be made.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published on Chair Airlines' site.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"We not only assist customers with restricted mobility at the airport, but also during the flight.\" Chair lists WCHC — \"You are dependent on a wheelchair everywhere and all the time\" — among the services available, but does not describe how transfers are performed.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published — no movable-armrest or bulkhead seating policy on Chair Airlines' site.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit only — SDR 1,288 for checked baggage, higher only on a special declaration; no mobility-aid exception published", "detail": "GCC 22: liability for destruction, loss or damage of baggage is limited to SDR 1'288 (approx. CHF 1'723), raised only by a special declaration and surcharge made at check-in. GCC 8 excludes liability for special baggage whose nature makes it prone to damage and requires a waiver to be signed at check-in for fragile checked items.", "src": [ "s3" ] }, "aircraft_hold_note": "GCC 8: a battery-operated wheelchair can only be transported in an upright position and may therefore not fit through the cargo compartment door; loading or unloading may also be impossible at some airports for lack of adequate equipment." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Chair writes \"300 watts\" and \"160 watts\" for wheelchair lithium batteries where watt-hours are almost certainly meant; the figure is recorded as published and a human should confirm it with the Service Center. Chair also caps the number of reduced-mobility passengers per flight (\"for reasons of security and support we are unfortunately only able to transport a limited number of passengers with restricted mobility\") without publishing the number, and GCC 13 reserves the right to require a fare-paying accompanying person for a passenger unable to care for themselves on board. A \"Batteries Information Sheet\" PDF is linked from the baggage page but is image-only and unreadable as text. Note that chairairlines.com does not resolve; the airline's site is chair.ch.", "searched_urls": [ "https://www.chairairlines.com/", "https://www.chair.ch/en/", "https://www.chair.ch/en/prepare-en/ngbarrierfree-travel", "https://www.chair.ch/en/prepare-en/ngbaggage", "https://www.chair.ch/en/gcc-en/gcc", "https://www.chair.ch/en/customer-service-en/contact", "https://www.chair.ch/en/customer-service-en/service-center", "https://storage.aerocrs.com/323/system/chair_Information_Batterien_EN-1.pdf", "https://storage.aerocrs.com/323/system/chair_formular_rollstuehle-und-sondergepaeck_en.pdf", "https://storage.aerocrs.com/323/system/Chair_Anmeldeformular_Betreuungsbedarf_E_WEB.pdf" ] } }, { "schema_version": "1.1", "slug": "chalair", "name": "Chalair", "iata_code": "CE", "icao_code": "CLG", "country": "France", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.chalair.fr", "sources": [ { "id": "s1", "title": "FAQ — Assistance passager et Santé", "url": "https://www.chalair.fr/faq/assistance-passager-et-sante", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Bagages", "url": "https://www.chalair.fr/bagages", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Conditions générales de transport v7 (en vigueur depuis le 1er avril 2025), PDF", "url": "https://www.chalair.fr/uploads/chalair/Conditions%20transport/CGT_v7_fr-FR.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contactez-nous", "url": "https://www.chalair.fr/contact", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "France — Réservation (local number 0 892 700 499, €0.40/min + call charge)", "number": "+33 892 700 499", "hours": "Mon–Fri 08:00–19:00, Sat 09:00–17:00", "region": "FR", "src": [ "s4" ] } ], "email": [ { "label": "PMR / reduced-mobility requests — return the completed PMR form here", "address": "reservations@chalair.fr", "src": [ "s1", "s4" ] } ], "web_form": [ { "label": "Formulaire PMR (reduced-mobility request form, published as an image)", "url": "https://chalair.webbel.fr/uploads/chalair/PMR-A-formulaire-fr.png", "src": [ "s1" ] }, { "label": "Certificat médical / fit-to-fly form (image)", "url": "https://chalair.webbel.fr/uploads/chalair/Fit-to-flyFORMULAIRE.png", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "FAQ — Assistance passager et Santé", "url": "https://www.chalair.fr/faq/assistance-passager-et-sante", "src": [ "s1" ] }, { "label": "Bagages (lithium battery statement)", "url": "https://www.chalair.fr/bagages", "src": [ "s2" ] }, { "label": "Conditions générales de transport — Article 5 Assistance particulière (PDF)", "url": "https://www.chalair.fr/uploads/chalair/Conditions%20transport/CGT_v7_fr-FR.pdf", "src": [ "s3" ] } ], "notes": "Chalair publishes no dedicated accessibility line. The reservations number and reservations@chalair.fr are the only assistance channels named, and the FAQ warns the offices are closed at weekends." }, "policy": { "notice_hours": { "value": 48, "detail": "CGT Art. 5: \"Le Passager doit avertir le Transporteur de son handicap ou de tout besoin particulier d'assistance ou de surveillance lors de la réservation ou au plus tard, quarante-huit heures avant le départ.\" The FAQ adds that Chalair's offices are closed at weekends, so requests must be sent earlier.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Complete Chalair's PMR form and email it to reservations@chalair.fr (offices closed at weekends)", "detail": "FAQ: \"Vous devez compléter ce formulaire PMR et le transmettre dûment rempli à l'adresse e-mail suivante: reservations@chalair.fr.\" A medical certificate less than 7 days old is also required after a recent operation or if the passenger is in a cast.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Chalair does not publish whether carriage of a passenger's own wheelchair is free or counts against the baggage allowance. It states only that crutches are carried free in the cabin and that a guide dog travels at no extra charge.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published — Chalair states no number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Chalair publishes no carriage terms for a passenger's own wheelchair, and acceptance of the passenger is itself conditional: \"selon le type d'avion opérant la ligne et pour des raisons de sécurité, l'acceptation des personnes à mobilité réduite est soumise à accord auprès de nos services\" — subject to the aircraft type on the route and to prior agreement. CGT Art. 5 lets Chalair refuse a booking where the aircraft or its equipment makes boarding physically impossible.", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. Chalair says only that crutches may be carried free in the cabin and stowed in the overhead locker above the passenger's seat.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Chalair says nothing about returning a chair at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — Chalair states no wheelchair weight limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Chalair states no maximum wheelchair size, and gives no hold-door or hold-compartment figures for its turboprop fleet.", "src": [], "basis": null }, "notes": "Crutches are carried free in the cabin and stowed in the overhead locker. Fragile medical devices may be carried in the cabin within the ordinary cabin-baggage size and weight limits; medical baggage requires a doctor's certificate, and medical baggage not needed in flight goes in the hold.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage rule published. Chalair's ordinary cabin-baggage limit is 55 x 35 x 25 cm and 10 kg (6 kg on flights operated by Beech 1900), which is not a mobility-aid figure.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Chalair says nothing about wet/spillable wheelchair batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Chalair says nothing about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. The only lithium statement on Chalair's site is on the baggage page: lithium batteries over 160 Wh are strictly prohibited on board its aircraft — written in the context of electric bicycles, with no mobility-aid carve-out either way.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "No wheelchair watt-hour limit published. The baggage page's blanket sentence — \"Les batteries au lithium de plus de 160 Wh étant strictement interdites à bord de nos avions\" — appears in the e-bike paragraph; Chalair does not say whether it applies to a mobility-aid battery.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Chalair states no watt-hour limit for a wheelchair battery removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — Chalair states no watt-hour limit for a spare mobility-aid battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — Chalair states no spare-battery allowance for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published for wheelchairs. Chalair does require the batteries to be removed from an electric bicycle before it can be carried, after which it counts as an ordinary bicycle.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation, disconnection or immobilisation instruction appears on Chalair's site.", "src": [] }, "documentation": { "value": null, "detail": "No battery documentation requirement published. A doctor's certificate is required for medical baggage, and a certificate less than 7 days old for assistance after a recent operation or with a cast.", "src": [ "s1" ] } }, "allowed": { "value": null, "detail": "Chalair publishes nothing about carrying a powered wheelchair. Two adjacent statements bear on it without naming mobility aids: the baggage page says lithium batteries over 160 Wh are \"strictement interdites à bord de nos avions\", and CGT Art. 8 lists \"les objets contenant des batteries à lithium\" among items that must not go in hold baggage. Confirm with reservations@chalair.fr before booking.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — Chalair states no powered-wheelchair weight limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no powered-wheelchair dimensions or hold-door figures appear on Chalair's site.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Acceptance of a reduced-mobility passenger is expressly made to depend on the aircraft type operating the route; the baggage page refers to flights operated by Beech 1900 aircraft, which have a reduced 6 kg cabin-bag limit." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Chalair says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Chalair says it offers assistance to people who have difficulty moving unaided (PMR), but that acceptance is subject to agreement and to the aircraft type; it does not describe transfer or lifting assistance to and from the seat.", "src": [] }, "seating": { "value": null, "detail": "Not published — no movable-armrest or bulkhead seating policy.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit — 1,288 SDR per passenger for baggage unless a special declaration is made; no mobility-aid exception published", "detail": "CGT: \"Le Transporteur est responsable dans la limite de 1288 DTS, sauf en cas de déclaration spéciale\"; the passenger warrants that baggage and contents together do not exceed 1288 DTS, and must make a special declaration (and pay a supplement) for a higher limit. Chalair publishes no mobility-aid exception.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Chalair publishes no wheelchair-carriage policy and no mobility-aid battery rule at all — the whole subject is routed through a PMR form emailed to reservations@chalair.fr, with acceptance expressly conditional on the aircraft type operating the route. Three things a human should re-check with the airline: (1) the baggage page's blanket ban on lithium batteries over 160 Wh \"on board our aircraft\", written about e-bikes — if applied to mobility aids it would exclude most power chairs; (2) CGT Art. 8, which lists articles containing lithium batteries among items not permitted in hold baggage with a tolerance in the cabin, again with no mobility-aid carve-out; (3) whether carriage of a wheelchair is free, which is nowhere stated. The PMR and fit-to-fly forms are published as PNG images on the airline's web agency's domain (chalair.webbel.fr), not as accessible documents. chalair.eu mirrors chalair.fr; the dangerous-goods pages (/faq/produits-dangereux and /infos-produits-dangereux) render only a one-line intro with no content.", "searched_urls": [ "https://www.chalair.eu/", "https://www.chalair.eu/faq", "https://www.chalair.fr/faq", "https://www.chalair.fr/faq/assistance-passager-et-sante", "https://www.chalair.fr/faq/produits-dangereux", "https://www.chalair.fr/faq/bagages", "https://www.chalair.fr/infos-produits-dangereux", "https://www.chalair.fr/bagages", "https://www.chalair.fr/contact", "https://www.chalair.fr/conditions-generales-de-transport", "https://www.chalair.fr/uploads/chalair/Conditions%20transport/CGT_v7_fr-FR.pdf", "https://chalair.webbel.fr/uploads/chalair/PMR-A-formulaire-fr.png", "https://chalair.webbel.fr/uploads/chalair/Fit-to-flyFORMULAIRE.png" ] } }, { "schema_version": "1.1", "slug": "challenge-airlines-be", "name": "Challenge Airlines (BE)", "iata_code": "X7", "icao_code": "CHG", "country": "Belgium", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.challenge-group.com/", "sources": [ { "id": "s1", "title": "Challenge Group — Challenge Airlines BE operator profile (four B747-400F, Full ACMI Provider)", "url": "https://www.challenge-group.com/expert/challenge-airlines-be/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Challenge Group — home page: \"the global leader of door 2 door logistics of complex air cargo\"", "url": "https://www.challenge-group.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "IATA airline member listing — Challenge Airlines (BE) S.A.", "url": "https://www.iata.org/en/about/members/airline-list/challenge-airlines-be/582/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists: the only contact route on challenge-group.com is a cargo sales / quote-request form." }, "policy": { "notice_hours": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "how_to_request": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "fee_charged": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "non_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "removal_required": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "terminals": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "documentation": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "seating": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Verified all-freighter from the operator's own page: \"Based in Belgium, Challenge Airlines BE holds a Belgian Air Operator Certificate (AOC)... Operating a fleet of four B747-400F aircraft, it serves as a Full ACMI Provider for the Group\" (s1). ACMI/wet-lease note: the aircraft are flown on behalf of contracting parties, but those contracts are air-cargo uplift within the Challenge Group's freight network, not passenger operations, so no contracting airline's passenger policy applies. Challenge Group's site sells air freight, handling, logistics and line maintenance only (s2) — no passenger booking and no accessibility content. IATA lists the airline's website as www.challenge-airlines.be, which redirected to challenge-group.com on 2026-07-29.", "searched_urls": [ "https://www.challenge-group.com/", "https://www.challenge-group.com/expert/challenge-airlines-be/", "https://www.challenge-airlines.be/", "https://www.iata.org/en/about/members/airline-list/challenge-airlines-be/582/", "https://www.iata.org/en/about/members/airline-list/?search=challenge&ordering=Alphabetical" ] } }, { "schema_version": "1.1", "slug": "chengdu-airlines", "name": "Chengdu Airlines", "iata_code": "EU", "icao_code": "UEA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.cdal.com.cn", "sources": [ { "id": "s1", "title": "旅客须知 — 特殊旅客 — 残疾旅客 (Passenger information — Special passengers — Disabled passengers)", "url": "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadDisabledPassenger?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "特殊旅客出行提示 (Special passenger travel notice — per-aircraft carriage limits)", "url": "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadHelpSpecialpassenger?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "旅客携带危险品安全须知 (Safety notice on dangerous goods carried by passengers — mobility aid rows)", "url": "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadHelpSafetyinstruction?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "托运行李 (Checked baggage)", "url": "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadCheckedBaggage?sign=true", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — customer service hotline (short code 956028)", "number": "956028", "hours": null, "region": "CN", "src": [ "s1" ] }, { "label": "China — customer service hotline (international format)", "number": "+86 28 66668888", "hours": null, "region": "CN", "src": [ "s1" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "残疾旅客 — Disabled passengers", "url": "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadDisabledPassenger?sign=true", "src": [ "s1" ] }, { "label": "特殊旅客出行提示 — Special passenger travel notice (per-aircraft caps)", "url": "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadHelpSpecialpassenger?sign=true", "src": [ "s2" ] }, { "label": "旅客携带危险品安全须知 — Dangerous goods (mobility aids and batteries)", "url": "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadHelpSafetyinstruction?sign=true", "src": [ "s3" ] } ], "notes": "Chengdu publishes no accessibility email address or online assistance form; everything is routed through the ticket outlet or the 956028 / 028-66668888 hotline." }, "policy": { "notice_hours": { "value": 48, "detail": "A passenger needing (1) a checked electric wheelchair, (2) an on-board narrow (aisle) wheelchair, (3) group service for disabled passengers or (4) a service dog in the cabin must request it when reserving and no later than 48 hours before scheduled departure. Chengdu replies within 24 hours whether it can provide the service.", "src": [ "s1" ] }, "how_to_request": { "value": "Apply through the original ticket outlet or the hotline 956028 / 028-66668888; Chengdu answers within 24 hours whether it can carry you", "detail": "\"旅客可通过原购票点或成都航空客服热线956028 / 028-66668888进行申请.\" Requests for a checked electric wheelchair or a stretcher must go to a Chengdu Airlines direct ticket office or a specially authorised office at least 48 h before departure. Special passengers must be approved before a ticket can be bought.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "Mobility aids for which there is no cabin storage — Chengdu names folding wheelchairs and electric wheelchairs — \"将予以免费托运，并且不占用旅客的免费行李额\": checked free of charge and not counted against the free baggage allowance. Hand them over at least 2 hours before the flight's baggage cut-off.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Chengdu gives no number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "A folding wheelchair is checked free of charge and outside the free baggage allowance; check-in of the aid must be completed at least 2 hours before the flight's baggage cut-off (航班截载前2小时).", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "Chengdu lists the folding wheelchair and the electric wheelchair as aids for which the cabin has no storage facility or space, and which are therefore checked free of charge. Only aids such as crutches, prostheses and white canes may be taken into the cabin where there is a facility and space, and handed to the cabin crew.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — Chengdu says nothing about returning a chair at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit published. Chengdu's general checked-baggage rule caps a single piece at 50 kg (110 lb) and 300 cm (118 in) total of three dimensions, with anything larger carried as cargo — but it does not say whether that applies to a mobility aid carried outside the allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size published, and no hold-door or hold-compartment figures for the A319/A320/A321 or C909 (ARJ21) fleet.", "src": [], "basis": null }, "notes": "Aids needed during the journey — crutches, prostheses, white canes — may be taken into the cabin where there is storage space and handed to the cabin crew.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Chengdu gives no in-cabin stowage dimensions, and explicitly places folding wheelchairs outside the cabin.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "The dangerous-goods table lists \"wheelchairs or other similar electric mobility aids fitted with a non-sealed (spillable) battery or a lithium battery\" as permitted in checked baggage, requiring airline approval and notification of the captain; passengers are told to call 956028 / 028-66668888 the day before departure for the specific requirements.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "\"Wheelchairs or mobility aids fitted with a sealed wet (non-spillable), nickel-metal hydride or dry battery\" are permitted in checked baggage, again requiring airline approval and notification of the captain, with the specific requirements given by phone the day before the flight.", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery wheelchairs appear in the dangerous-goods table as requiring airline approval and captain notification. Where the aid's design does not adequately protect the battery from damage, the battery must be removed and carried in the cabin. Chengdu publishes no watt-hour figure for a mobility-aid battery.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Chengdu gives no watt-hour cap for a wheelchair battery; the 100 Wh / 160 Wh figures in its dangerous-goods table apply to portable electronic devices and spare batteries, not to mobility aids.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Chengdu requires the battery to be removed where the chair's design does not protect it, but states no watt-hour limit for the removed battery.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. Chengdu's 100–160 Wh spare-battery rule is a portable-electronics / portable-medical-device rule.", "src": [] }, "spares_allowed": { "value": null, "detail": "Chengdu publishes no spare-battery allowance for mobility aids; its \"maximum 2 spare batteries\" figure is a portable-electronics / PMED rule and is not stated to cover wheelchair batteries.", "src": [] }, "removal_required": { "value": "conditional", "detail": "\"装有锂电池的轮椅或其他类似电动助行器，如果该助行器的设计不能提供足够的保护以防止电池损坏时才必须拆下电池\" — the battery must be removed only where the aid's design does not adequately protect it from damage; a removed battery travels in the cabin, not in the hold.", "src": [ "s3" ] }, "terminals": { "value": null, "detail": "Not published. Chengdu gives no terminal-insulation or circuit-disconnection instruction for wheelchair batteries; each mobility-aid row tells the passenger to call 956028 / 028-66668888 the day before the flight for the specific transport requirements.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or label requirement published. A medical certificate issued within 10 days before departure may be required where medical oxygen is needed in flight, or where Chengdu has reasonable grounds to believe the passenger cannot complete the flight safely without extra medical assistance.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are accepted as free checked mobility aids, but every battery-powered wheelchair row of Chengdu's dangerous-goods table is marked 需由航空公司批准 (airline approval required) and 必须通知机长装载位置 (the captain must be told the loading position). A checked electric wheelchair must also be requested at least 48 h before departure and Chengdu answers within 24 h whether it can be carried.", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Chengdu states no powered-wheelchair weight limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no powered-wheelchair dimensions or hold-door figures are given.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "A checked electric wheelchair must be handed over at least 2 hours before the flight's baggage cut-off, and the request must reach a Chengdu direct or specially authorised ticket office at least 48 h before departure." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Chengdu provides an on-board narrow wheelchair (提供机上专用窄型轮椅) on request; the request must be made when reserving and no later than 48 hours before scheduled departure, with an answer within 24 hours.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published on Chengdu Airlines' site.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Chengdu's special-passenger table carries WCHC wheelchair passengers (max 6 on the A321, 4 on the A319/A320, 2 on the C909) and provides an on-board narrow wheelchair on request, but it does not describe how transfers to and from the seat are performed.", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Not published — no movable-armrest or bulkhead seating policy for wheelchair users.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published on any readable page. Chengdu's 运输总条件 (general conditions of carriage) menu entry returns no substantive text, and no mobility-aid damage or compensation rule appears on its disabled-passenger or baggage pages.", "src": [] }, "aircraft_hold_note": "Per-flight caps published by Chengdu: unaccompanied disabled passengers who would need help in an emergency evacuation are limited to 6 on the A321, 4 on the A319/A320 and 2 on the ARJ21 (C909). WCHS and WCHC wheelchair passengers are capped at 6 / 4 / 2 by the same aircraft types; WCHR is uncapped. Stretcher passengers are not carried on any type." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Chengdu publishes no watt-hour figure at all for wheelchair batteries: its dangerous-goods table reproduces the IATA mobility-aid rows and then tells the passenger to phone 956028 / 028-66668888 the day before departure for the actual requirements, so a power-chair user cannot plan from the website. Every battery-powered wheelchair row is marked \"airline approval required\" and \"captain must be notified of the loading position\". Per-flight caps are tight on the ARJ21 / C909 (2 WCHS or WCHC passengers). The general checked-baggage rule (50 kg and 300 cm total per piece; heavier or larger goes as cargo) is not stated to apply to mobility aids carried outside the allowance — a human should confirm. On the positive side Chengdu states it will not refuse a fit-to-fly disabled passenger because their appearance or involuntary behaviour might offend or inconvenience others, must give the legal basis for any refusal, and must supply that in writing within 10 days on request.", "searched_urls": [ "https://www.cdal.com.cn/", "https://b2g.cdal.com.cn/v4/Info/SaftyNotice", "https://www.cdal.com.cn/stdair/tcms?directoryName=head&fileName=HeadHelpSpecialpassenger", "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadHelpSpecialpassenger?sign=true", "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadDisabledPassenger?sign=true", "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadHelpSafetyinstruction?sign=true", "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadCheckedBaggage?sign=true", "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadTransportationConditions?sign=true", "https://www.cdal.com.cn/stdair/airline/eu/static_term/HeadBaggageservice?sign=true" ] } }, { "schema_version": "1.1", "slug": "china-airlines", "name": "China Airlines", "iata_code": "CI", "icao_code": "CAL", "country": "Chinese Taipei", "region": "Asia Pacific", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.china-airlines.com/", "sources": [ { "id": "s1", "title": "Medical Assistance — Mobility Aids / Airport and In-Flight Assistance tabs", "url": "https://www.china-airlines.com/us/en/prepare-for-the-fly/special-assistance/medical-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Electric Mobility Aids Users' Guides (\"Mobility Aid Guide\", 10-page PDF linked from the Medical Assistance page)", "url": "https://cms-externalcontent-prod.s3.ap-northeast-1.amazonaws.com/ci/Prepare%20for%20the%20fly/Mobility-Aids-Info_en.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Accessibility — Accessibility Plan and Feedback Process (Canada)", "url": "https://www.china-airlines.com/us/en/accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us — Customer Service Hotlines", "url": "https://www.china-airlines.com/us/en/prepare-for-the-fly/support/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Wheelchair service online application", "url": "https://booking.china-airlines.com/Wheelchair/Wheelchair/Login?country=us&locale=en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "China Airlines Accessibility Plan Progress Report 2026 (Canada, ATPRR)", "url": "https://cms-externalcontent-prod.s3.ap-northeast-1.amazonaws.com/ci/Accessibility/Canada_ProgressReport/2026%20CI%20Progress%20Report.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Taiwan — Customer Service Hotline", "number": "+886-2-412-9000", "hours": "Daily 08:00–18:30 (GMT+8); outside these hours the Global Customer Service Call Center covers Mandarin and English", "region": "TW", "src": [ "s4" ] }, { "label": "North America — Customer Service Hotline", "number": "+1-800-227-5118", "hours": "Daily 09:00–17:30 Pacific (GMT-8)", "region": "US", "src": [ "s4" ] }, { "label": "Canada — accessibility / alternate formats of the Accessibility Plan (China Airlines Canada Branch)", "number": "+1-604-242-1168", "hours": null, "region": "CA", "src": [ "s3" ] }, { "label": "Japan — Customer Service Hotline", "number": "+81-3-6756-0251", "hours": "Daily 09:00–17:30 (GMT+9)", "region": "JP", "src": [ "s4" ] }, { "label": "Hong Kong — Customer Service Hotline", "number": "+852-2596-7388", "hours": "Daily 08:30–18:30 (GMT+8)", "region": "HK", "src": [ "s4" ] }, { "label": "Mainland China — Customer Service Hotline", "number": "+86-400-888-6998", "hours": "Daily 08:30–18:30 (GMT+8)", "region": "CN", "src": [ "s4" ] } ], "email": [ { "label": "Canada accessibility feedback / alternate formats (China Airlines Canada Branch)", "address": "accessibility_canada@china-airlines.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Wheelchair service booking and wheelchair check-in application (submit at least 48 h before departure)", "url": "https://booking.china-airlines.com/Wheelchair/Wheelchair/Login?country=us&locale=en", "src": [ "s1", "s5" ] }, { "label": "Service Request Form", "url": "https://www.china-airlines.com/us/en/prepare-for-the-fly/support/service-form", "src": [ "s1" ] } ], "relay": [ { "label": "Canada — TTY for callers with a hearing disability", "detail": "\"Please use 1-800-455-9880 (TTY) for those who have hearing disability\", published with the Canada accessibility contact details.", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Medical Assistance — Mobility Aids (wheelchairs, batteries, free carriage)", "url": "https://www.china-airlines.com/us/en/prepare-for-the-fly/special-assistance/medical-assistance", "src": [ "s1" ] }, { "label": "Electric Mobility Aids Users' Guides (battery categories, aircraft height limits)", "url": "https://cms-externalcontent-prod.s3.ap-northeast-1.amazonaws.com/ci/Prepare%20for%20the%20fly/Mobility-Aids-Info_en.pdf", "src": [ "s2" ] }, { "label": "Accessibility Plan and Feedback Process (Canada)", "url": "https://www.china-airlines.com/us/en/accessibility", "src": [ "s3" ] } ], "notes": "China Airlines publishes no dedicated disability telephone line outside Canada; the general Customer Service Hotlines above are the published route. The Canada Branch General Manager is the designated recipient of accessibility feedback (fax +1-604-242-1166). The Mobility Aids content is on the fourth tab of the Medical Assistance page and does not render without JavaScript." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If you need to apply for airport wheelchair service or check in a wheelchair, please submit your request through our website at least 48 hours before departure, or contact our Customer Service Center or local offices at least 24 hours before departure.\" The Mobility Aid Guide adds: 24 h in advance by call centre, 48 h if more than 10 passengers need wheelchair service, and check in at least 2 hours before departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Apply through the online wheelchair-service form at least 48 h before departure, or call the Customer Service Center / a local office at least 24 h before departure", "detail": "At booking China Airlines asks for: wheelchair type (manual/electric); form (foldable/rigid); length x height x width (and folded size if foldable, e.g. \"89cm*60cm*92cm\"); weight including battery; and battery type (lithium, spillable lead-acid, non-spillable lead-acid, nickel-metal hydride, dry). Have the battery specification, photo and manual ready.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Mobility Aids can be included in the free baggage allowance at no additional charge\" — covering wheelchairs, scooters, mobility aids and wheelchairs/mobility aids with batteries, walkers, respirators, ventilators, canes and crutches, for use by disabled passengers only. \"For passengers who bring their own wheelchairs, whether manual or electric, our company provides free consignment service.\"", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published: China Airlines does not state a number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried free as checked baggage (\"free consignment service\"), outside the free baggage allowance. Passengers may use their own wheelchair to the boarding gate.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published on the Medical Assistance page: China Airlines does not say whether a folding manual wheelchair may be stowed in the cabin. Its Canada progress report says only that \"selected aircraft may also provide onboard storage options for eligible mobility aids, subject to operational and aircraft requirements.\"", "src": [ "s6" ] }, "gate_delivery": { "value": "conditional", "detail": "\"Passengers can also use their own wheelchairs to get to the boarding gate.\" On arrival it is airport-dependent: \"Subject to the restriction of airport facilities or regulations, sometimes the wheelchair may be unable to retrieve at boarding gate. China Airlines will deliver the wheelchair to baggage claim carousel\" — in that case a wheelchair is provided and staff accompany you to the belt.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published: China Airlines asks for the weight of the wheelchair including battery at booking but publishes no maximum.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size is published for a manual wheelchair. The only published size rule is a height restriction on two narrowbody types, printed in the battery section of the Mobility Aid Guide — see electric.max_dimensions and aircraft_hold_note.", "src": [ "s2" ], "basis": null }, "notes": "Applies to China Airlines / Mandarin Airlines international flights only; for codeshare flights the operating carrier's rules apply.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published: China Airlines publishes no in-cabin wheelchair stowage dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Spillable lead-acid (WCBW) — a battery with a cell vent that can refill electrolyte — is listed as acceptable installed or removed. Installed: switched off and prevented from unintentional activation, battery attached to the device and kept in an upright position, terminals protected from short circuits. Removed: terminals protected, each battery individually placed in a pouch in an upright position.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Non-spillable lead-acid (WCBD, complying with A67), nickel-metal hydride (A199) and dry batteries (Ni-Cd, zinc-carbon, alkali-manganese, A123) are accepted installed or removed. Terminals protected from short circuits; removed batteries individually placed in a pouch. One spare non-spillable battery, two spare nickel-metal hydride batteries or two spare dry batteries may be checked in.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium batteries (WCLB) are accepted; they must meet each test in the UN Manual of Tests and Criteria, Part III, section 38.3, and a test document is required if the battery is not the original manufacturer's. Installed: securely attached, terminals protected from short circuits.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published as a China Airlines cap. Where the lithium battery cannot be removed it \"must be insulated and disconnected from the wheelchair and then consigned for shipment\", with the warning that \"some airports do not accept over 300Wh\". The 300 Wh figure China Airlines does set applies to a removed battery.", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Removed battery enclosed within a battery container, and carried onboard in carry-on baggage. Each battery's capacity cannot be greater than 300 W/H.\" The guide repeats: \"Removed battery must be less than 300Wh... Acceptable only in the cabin\", well packed / insulated (e.g. a protective pouch).", "src": [ "s1", "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"In addition to the wheelchair battery, a spare li-ion battery with a capacity lower than 300 W/H or two spare li-ion batteries with a capacity lower than 160 W/H each are allowed in carry-on baggage.\" The guide states it as \"One carry-on ≦300Wh or 2 ≦160Wh batteries are allowed.\"", "src": [ "s1", "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: one spare lithium battery up to 300 Wh, or two spares each up to 160 Wh, carried in the cabin. Separately, one spare non-spillable wet battery, or two spare nickel-metal hydride or two spare dry batteries, may be carried as checked baggage.", "src": [ "s1", "s2" ] }, "removal_required": { "value": false, "detail": "Optional for a removable lithium battery: \"The battery can choose not to be removed, but must be insulated, and disconnected from the wheelchair and then consigned for shipment.\" If it is removed it must be enclosed in a battery container and carried in the cabin. If it cannot be removed, it must be insulated and disconnected and the chair consigned. The passenger is responsible for (un)installing the battery, following the manufacturer's instructions.", "src": [ "s1", "s2" ] }, "terminals": { "value": "Battery terminals protected against short circuits; battery securely attached to the device; circuit switched off and prevented from unintentional activation; removed batteries individually boxed or pouched", "detail": "Installed lithium: \"Battery must be securely attached with the device. Battery terminals must be protected from short circuits.\" Lead-acid installed: \"Switched off and prevent from unintentional activation... battery attached with the device and in upright position.\" Removed batteries must be individually placed in a pouch (upright for spillable).", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "\"Please provide battery specification in advance for verification of complying with UN38.3 battery safety test. It is recommended to carry the specification for the airport's security reference.\" A test document is required if the battery is not the original manufacturer's; China Airlines may refuse a battery with an altered or illegible label or sticker.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are accepted and must be checked in at the check-in counter, but the Mobility Aid Guide sets an aircraft height restriction: \"B738 accepts the mobility aid that is under 84CM; A321 accepts the mobility aid that is under 77CM in bulk, and under 100CM in cargo hold\" (subject to aircraft condition). The battery specification must also be supplied in advance for UN 38.3 verification.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published: the weight of the wheelchair including battery must be given at booking but no maximum is stated.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 77, "width_cm": null, "length_cm": null, "detail": "\"NOTE: The height restriction (subject to the aircraft condition). B738 accepts the mobility aid that is under 84CM; A321 accepts the mobility aid that is under 77CM in bulk, and under 100CM in cargo hold.\" 77 cm — the A321 bulk-hold figure — is the tightest published height. No width or length limit is published.", "src": [ "s2" ], "basis": "max_device" }, "gate_delivery": { "value": "conditional", "detail": "You may use your own powered wheelchair to the boarding gate, but electric wheelchairs must be consigned at check-in, and on arrival delivery to the gate depends on the airport: if it cannot be brought from the apron to the gate it goes to the baggage claim area and staff accompany you there with a loaner wheelchair.", "src": [ "s1", "s2" ] }, "notes": "Applies to China Airlines / Mandarin Airlines international flights only. The Mobility Aid Guide notes Wh = A x V and that the passenger is responsible for installing/removing the battery per the manufacturer's instructions. \"The above are general guidelines and are subject to change based on new regulations in different countries.\"" }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All aircraft types are equipped with onboard wheelchairs and a 'Personal Transfer Kit' (including Transfer Board, Transfer Belt, Transfer Sling), to assist passengers with mobility within the cabin, such as when moving to and from the lavatory.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": true, "detail": "\"All our aircrafts are equipped toilets for passengers with disabilities, which have installed service bells, handrails, and no-skid floors inside. Some aircrafts have extended 60 inch toilets, or have installed curtains.\"", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Cabin crew assist with getting to and from seats during boarding and disembarkation, with carry-on baggage and assistive devices, and with getting to and from the toilet using the onboard wheelchair and transfer kit. Crew are not permitted to provide feeding assistance, assistance inside the lavatory or with toileting at the seat, or medical services.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"In order to provide you with maximum comfort, we will arrange for passengers with disabilities to have aisle seats that are easy to access or seats that are equipped with movable armrests.\" Configurations differ by aircraft type — check the Seat Map page.", "src": [ "s1" ] } }, "damage_liability": { "value": "Temporary replacement mobility aid provided if a checked mobility aid is damaged, destroyed, lost, or not available on arrival (Canada accessibility plan)", "detail": "\"If the mobility aid of a person with a disability is not retained by the person during transport and it is damaged, destroyed or lost during transport or is not made available to the person at the time of their arrival at their destination, China Airlines will provide a temporary replacement mobility aid.\" No monetary liability figure or ACAA full-value statement is published.", "src": [ "s6" ] }, "aircraft_hold_note": "Mobility-aid height restriction published in the Mobility Aid Guide (subject to aircraft condition): Boeing 737-800 accepts a mobility aid under 84 cm; A321 accepts a mobility aid under 77 cm in the bulk hold and under 100 cm in the cargo hold. No limit is published for the widebody fleet." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The mobility-aid and battery rules sit on the fourth tab of the Medical Assistance page, which does not render without JavaScript; the same rules, plus the aircraft height restrictions and the battery-category matrix, are in the 10-page \"Electric Mobility Aids Users' Guides\" PDF (published 26 June 2026) linked from that page. Two notice periods are published and they conflict in direction: 48 h if you use the online wheelchair form, 24 h if you telephone. China Airlines states no watt-hour cap for a battery that stays installed but warns some airports refuse over 300 Wh. The B737-800 84 cm and A321 77 cm bulk-hold height limits are the sharpest constraint in this record and appear only in the PDF. All rules apply to China Airlines / Mandarin Airlines international flights only.", "searched_urls": [ "https://www.china-airlines.com/us/en", "https://www.china-airlines.com/us/en/prepare-for-the-fly/special-assistance/medical-assistance", "https://www.china-airlines.com/us/en/prepare-for-the-fly/special-assistance/medical-assistance?tab=MobilityAids", "https://www.china-airlines.com/us/en/prepare-for-the-fly/special-assistance/medical-assistance.html", "https://www.china-airlines.com/tw/zh/prepare-for-the-fly/special-assistance/medical-assistance", "https://www.china-airlines.com/sitemap.xml", "https://www.china-airlines.com/us/en/sitemap.xml", "https://www.china-airlines.com/us/en/sitemap", "https://www.china-airlines.com/us/en/prepare-for-the-fly/information/baggage", "https://www.china-airlines.com/us/en/accessibility", "https://www.china-airlines.com/us/en/prepare-for-the-fly/support/contact-us", "https://www.china-airlines.com/us/en/prepare-for-the-fly/support/lost-damages-baggage", "https://cms-externalcontent-prod.s3.ap-northeast-1.amazonaws.com/ci/Prepare%20for%20the%20fly/Mobility-Aids-Info_en.pdf", "https://cms-externalcontent-prod.s3.ap-northeast-1.amazonaws.com/ci/Accessibility/Canada_ProgressReport/2026%20CI%20Progress%20Report.pdf", "https://prd-api.china-airlines.com/us/en/prepare-for-the-fly/special-assistance/medical-assistance" ] } }, { "schema_version": "1.1", "slug": "china-cargo-airlines-", "name": "China Cargo Airlines", "iata_code": "CK", "icao_code": "CKK", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.ckair.com/", "sources": [ { "id": "s1", "title": "中国货运航空 — 公司简介 (China Cargo Airlines — company profile)", "url": "https://www.ckair.com/company-profile.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "IATA airline member listing — China Cargo Airlines Ltd.", "url": "https://www.iata.org/en/about/members/airline-list/china-cargo-airlines-/297/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists: ckair.com publishes only cargo booking, agent and sales contacts." }, "policy": { "notice_hours": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "how_to_request": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "fee_charged": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "non_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "removal_required": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "terminals": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "documentation": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "seating": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Verified from the airline's own Chinese-language profile (s1): China Cargo Airlines (中货航), formally established 18 August 1998, is \"中国首家专业从事货邮运输的航空公司\" — China's first airline specialising in cargo and mail transport — and joined SkyTeam Cargo on 5 June 2013. It states it owns 20 freighters (自有运力为20架全货机) and separately markets the belly capacity of China Eastern's 800+ passenger aircraft; it does not itself operate passenger flights. Its products are listed as express (快运), special cargo (特种货运) and general cargo (普货), airport to airport. `alliance` is left null because SkyTeam Cargo is the freight alliance, not the SkyTeam passenger alliance. No accessibility, disability or special-assistance content on ckair.com.", "searched_urls": [ "https://www.ckair.com/company-profile.html", "https://www.ckair.com/", "https://www.iata.org/en/about/members/airline-list/china-cargo-airlines-/297/", "https://www.iata.org/en/about/members/airline-list/?search=china+cargo&ordering=Alphabetical" ] } }, { "schema_version": "1.1", "slug": "china-eastern", "name": "China Eastern", "iata_code": "MU", "icao_code": "CES", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.ceair.com/", "sources": [ { "id": "s1", "title": "轮椅旅客服务须知 (Wheelchair passenger service notice, Simplified Chinese)", "url": "https://www.ceair.com/global/static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Information for Passengers with Wheelchairs (English edition, partly untranslated)", "url": "https://global.ceair.com/global/en_static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Transportation Standards for Passengers with Disabilities on China-U.S. Routes (14 CFR Part 382)", "url": "https://www.ceair.com/global/en_USD/Announcement/TravelTips/dsGeneralCondition/handicappedtravelerUSCHNhandicappedtravelerUSCHN/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "锂电池安全运输规定 (Lithium battery safe-transport rules, Simplified Chinese)", "url": "https://www.ceair.com/global/static/Announcement/BaggageService/restrictedluggageandspecialitems/erlithiumBattery/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Regulations on Safe Transportation of Lithium Batteries (English)", "url": "https://www.ceair.com/global/en_static/Announcement/BaggageService/RegulationsonSafeTransportationofLithiumBatteries/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — Customer Service Hotline 95530", "number": "95530", "hours": "Applications for wheelchair services are confirmed by callback between 09:00 and 19:00 daily", "region": "CN", "src": [ "s1" ] }, { "label": "International — China Eastern customer service hotline, shared with subsidiary Shanghai Airlines", "number": "+86 21 20695530", "region": "INT", "src": [ "s2" ] }, { "label": "Baggage service hotline — wheelchair/scooter damage claims after leaving the airport (China–US routes)", "number": "400-60-95530", "hours": "Claim within 7 days of the wheelchair being returned", "region": "CN", "src": [ "s3" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Information for Passengers with Wheelchairs (English)", "url": "https://global.ceair.com/global/en_static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "src": [ "s2" ] }, { "label": "轮椅旅客服务须知 (Chinese — the fullest version)", "url": "https://www.ceair.com/global/static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "src": [ "s1" ] }, { "label": "Transportation Standards for Passengers with Disabilities on China–U.S. Routes (incl. cargo-door sizes)", "url": "https://www.ceair.com/global/en_USD/Announcement/TravelTips/dsGeneralCondition/handicappedtravelerUSCHNhandicappedtravelerUSCHN/", "src": [ "s3" ] }, { "label": "Regulations on Safe Transportation of Lithium Batteries", "url": "https://www.ceair.com/global/en_static/Announcement/BaggageService/RegulationsonSafeTransportationofLithiumBatteries/", "src": [ "s5" ] } ], "notes": "China Eastern publishes no accessibility email address and no dedicated disability phone line — requests go through ticket offices, 95530 (or +86 21 20695530 from abroad) and the website/app. A downloadable sample 《特殊旅客乘机申请书》 / Application Form for Special Assistance Passengers is linked at the foot of the wheelchair page and must be brought to check-in in two printed copies. On China–US routes a Complaints Resolution Official (CRO) is available at the destination airport for wheelchair damage." }, "policy": { "notice_hours": { "value": 48, "detail": "48 hours (inclusive, departure local time) to check an electric wheelchair or to obtain a cabin (aisle) wheelchair; 24 hours for a ground or apron wheelchair. China Eastern answers within 24 hours whether it can provide the service. Submitting the request online is only receipt, not approval — it can be refused for carriage quota, seat availability or airport capability.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Apply through a China Eastern ticket office, the 95530 hotline (+86 21 20695530 from abroad) or the official website / app / mobile site, submitting the Application Form for Special Assistance Passengers; bring two printed copies to check-in", "detail": "Service is only offered on flights actually operated by China Eastern or Shanghai Airlines under an MU/FM flight number, and both origin and destination airports must offer it (check the Airport Information section). Arrive 120 minutes before departure; with an electric wheelchair, come 2 hours early to hand it over. Expect a confirmation call 09:00–19:00; if none within 4 hours, resubmit or call 95530.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"The airline will carry the passenger's wheelchair free of charge, and it will not count toward the free baggage allowance.\" If there is no cabin storage space, China Eastern also checks the assistive device free of charge.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No single number is published. The passenger's own wheelchair is carried free and outside the baggage allowance, and in addition \"passengers with disabilities eligible to fly can check for free one assistive device other than those listed\" in the carry-on assistive-device table.", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Personal wheelchairs are carried free of charge and outside the free baggage allowance. Walking aids, walking sticks, prosthetic limbs, hearing aids, cochlear implants, blind canes and vision aids may be taken into the cabin as carry-on items.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "China Eastern's own page contradicts itself. Its assistive-device table lets you bring a folding wheelchair no larger than 33 x 91 x 106 cm into the cabin, first-come first-served; the US-route section allows one personal folding chair per flight on board, with priority over other carry-ons. But its Important Notes say \"As wheelchairs cannot be stored in the passenger cabin, personal wheelchairs must be checked in.\" It is never guaranteed: \"并不是所有航班都可以装载任何型号的轮椅\" (not every flight can load every model of wheelchair).", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": "conditional", "detail": "Published only in China Eastern's China–US route standard: \"After arrival passengers can pick up their portable wheelchairs or scooters at the boarding gate\", or nominate another delivery point inside the destination airport, with a ground wheelchair provided until then. No equivalent promise is published for any other route, so gate return is conditional on flying a US route.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a checked wheelchair is published; the published constraint is the cargo-door aperture of the aircraft type.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "China Eastern publishes no maximum wheelchair size. Instead it publishes the cargo-door dimensions of each fleet type so passengers can work out whether their chair will load — see aircraft_hold_note.", "src": [ "s3" ], "basis": null }, "notes": "Wheelchair service applies only to MU/FM-operated, MU/FM-numbered flights, and both airports must support it. The wheelchair may be occupied by the passenger only — staff pushing it cannot also carry an infant or oversized hand baggage. Where a flight has no jet bridge, China Eastern will try to provide a lifting vehicle for boarding and disembarking.", "cabin_stowage_dimensions": { "height_cm": 106, "width_cm": 33, "length_cm": 91, "basis": "cabin_stowage", "detail": "A folding wheelchair may be brought into the cabin if it is \"no larger than 33 x 91 x 106 cm / 13 x 36 x 42 in\" (measured without removing the wheels or any parts). China Eastern does not label which figure is height, width or length; the axes here are an assumption from the smallest-to-largest order. Stowage is first-come, first-served and limited to one personal wheelchair per flight.", "src": [ "s1", "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "For a wheelchair with a spillable (溢漏型) battery the battery must be removed and placed in strong rigid packaging that is leak-proof, protected against short circuit, and packed around with absorbent material. Acceptance is reserved: checking in an electric wheelchair must be requested 48 h ahead and \"Submission of the online application… does not constitute approval… Approval is subject to our final confirmation\", 'subject to aircraft type and airport resources'.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "For a wheelchair with a non-spillable (防漏型) battery, ensure the battery cannot short-circuit and is securely mounted; a detachable battery must be removed, carried in strong rigid packaging and stowed in the hold. Acceptance is reserved: checking in an electric wheelchair must be requested 48 h ahead and \"Submission of the online application… does not constitute approval… Approval is subject to our final confirmation\".", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only after China Eastern confirms: checking an electric wheelchair must be requested no later than 48 h before departure and \"Submission of the online application indicates receipt of your request by China Eastern Airlines; however, it does not constitute approval… Approval is subject to our final confirmation.\" The battery must meet every test in Section 38.3, Part III of the UN Manual of Tests and Criteria; it is removed and carried into the cabin (max 300 Wh each), and lithium-battery wheelchairs are exempt from the 160 Wh ban.", "src": [ "s1", "s4", "s5", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a lithium battery left installed in the chair, because China Eastern's rule assumes removal: \"If the design of the wheelchair allows for it, passengers must remove the battery and bring it on board.\" It publishes no procedure at all for a lithium wheelchair whose battery cannot be removed — call 95530 before booking.", "src": [ "s4", "s5" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "The removed battery is hand-carried into the cabin and each battery must not exceed 300 Wh. If the wheelchair is fitted with two batteries, each must not exceed 160 Wh.", "src": [ "s1", "s4", "s5" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Each passenger may carry one spare lithium battery of no more than 300 Wh, or two spare batteries of no more than 160 Wh each. Spare batteries must be hand-carried; they are banned from checked baggage.", "src": [ "s1", "s4", "s5" ] }, "spares_allowed": { "value": 2, "detail": "One spare of up to 300 Wh, or two spares of up to 160 Wh each, in the cabin.", "src": [ "s1", "s4", "s5" ] }, "removal_required": { "value": true, "detail": "\"If the design of the wheelchair allows for it, passengers must remove the battery and bring it on board.\" The wheelchair page states the requirement flatly: the passenger must take the lithium battery out and carry it into the cabin.", "src": [ "s1", "s4", "s5" ] }, "terminals": { "value": true, "detail": "The wheelchair rule is packaging: \"卸下或备用锂电池必须单个做好保护以防止损坏（如每个电池放入一个保护袋中）\" — removed and spare lithium batteries must each be individually protected against damage, e.g. in a protective bag; a wet or non-spillable wheelchair battery must be secured so it \"cannot short-circuit\". Terminal insulation (retail packaging or tape over the electrodes), the overhead-bin ban and the no-charging rule are China Eastern's general spare-lithium-battery rules, not restated for wheelchairs.", "src": [ "s1", "s4", "s5" ] }, "documentation": { "value": null, "detail": "Not published. No battery spec sheet, MSDS, manufacturer label or test report is demanded — China Eastern requires only that the battery be of a type that has passed every test in Section 38.3, Part III of the UN Manual of Tests and Criteria, which is a manufacturing standard, not paperwork. The Application Form for Special Assistance Passengers that a wheelchair passenger must bring to check-in in two printed copies asks nothing about the battery.", "src": [ "s1", "s2", "s4" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are checked, but only after China Eastern confirms an application made at least 48 hours ahead: \"Submission of the online application... does not constitute approval. Your requested flight may not be available due to service limits, seat availability, or airport operational constraints.\" On the day of travel the chair must be handed over 2 hours before departure.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for an electric wheelchair is published.", "src": [] }, "max_dimensions": { "height_cm": 79, "width_cm": 122, "length_cm": null, "detail": "Not a stated chair limit: this is the tightest main cargo-door aperture in the published fleet table, the B737 rear compartment at \"(0.79~0.89) x 1.22 m\". China Eastern does not label which figure is height and which is width; the smaller is taken as height here. Bulk-compartment doors are smaller still (A330 0.62 x 0.95 m). Full table in aircraft_hold_note.", "src": [ "s3" ], "basis": "hold_door" }, "gate_delivery": { "value": "conditional", "detail": "Published only for China–US routes, and worded for a chair the passenger can hand-carry: \"旅客到港后可手提的轮椅或助行车可在登机口交接\" — \"portable wheelchairs or scooters can be picked up at the boarding gate\". For a checked chair generally the passenger may instead nominate a delivery point inside the destination airport. Nothing is published for other routes.", "src": [ "s3" ] }, "notes": "Hand the electric wheelchair over 2 hours before departure on the day of travel. On China–US routes, if a chair that is within China Eastern's carriage scope cannot be loaded on the booked flight, the airline will let the passenger deplane and rebook them on the next available China Eastern flight or transfer them to another carrier." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Cabin (aisle) wheelchairs are carried on China Eastern's large aircraft and are designed for the aisle so passengers can reach the lavatory. They must be requested at least 48 hours before departure. Cabin crew are trained to help the passenger use the chair but \"cannot lift or move you\".", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": true, "detail": "\"We have washrooms for persons with disabilities on many of our larger aircraft. However, the availability of this facility depends on the size and structure of the aircraft.\" China Eastern does not list which types have one.", "src": [ "s1", "s2" ] }, "transfer_assistance": { "value": true, "detail": "Staff assist with boarding, disembarking and transfers, and a lifting vehicle is arranged where possible on flights without a jet bridge. Limits are stated plainly: cabin crew cannot lift or move a passenger, feed them, help with personal hygiene or with using the lavatory — a passenger needing that care must travel with someone who can provide it.", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "Movable aisle armrests are fitted on some aircraft types, with the number and location of such seats varying by type; if your armrest does not move, gate staff and crew will look for another seat. Companions are seated adjacent, and a passenger with limited mobility may be given a seat better suited to their mobility on request.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "China–US routes: repair or replacement at China Eastern's cost, claimed through the destination-airport CRO within 7 days (or the 400-60-95530 baggage hotline), plus loan/rental reimbursement and fare-difference refunds; nothing equivalent published for other routes", "detail": "Under its 14 CFR Part 382 standards China Eastern will repair or replace a wheelchair it damaged and pay the cost, including transport to a vendor the passenger chooses within reason (from 17 Mar 2025). Claim via the destination-airport Complaints Resolution Official within 7 days of the chair being returned, or the baggage hotline 400-60-95530. A loan chair is provided; a rental is reimbursed within 30 days of a complete receipt. Delayed chairs are delivered to the passenger's home or hotel within 24 h (flights up to 12 h) or 30 h (over 12 h).", "src": [ "s3" ] }, "aircraft_hold_note": "China Eastern publishes cargo-door dimensions in metres (axes unlabelled) so passengers can judge whether a chair will load: B777 front/rear 1.70 x 2.59, bulk 1.12 x 0.84; B787 front/rear 1.70 x 2.69, bulk 1.51 x 1.02; B737 front 0.89 x 1.22, rear (0.79–0.89) x 1.22; A319 front/rear 1.233 x 1.816; A320 front/rear 1.228 x 1.817, bulk 0.704 x 0.954; A321 front/rear 1.235 x 1.817, bulk 0.704 x 0.954; A330 front 1.699 x 2.701, rear 1.682 x 2.446, bulk 0.62 x 0.95; A350 front 1.679 x 2.852, rear 1.679 x 2.797, bulk 0.762 x 0.950. The B737 rear compartment is the tightest main hold door in the fleet." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "The English 'Information for Passengers with Wheelchairs' page leaves the two most important blocks — the electric-wheelchair battery packaging rules and the US-route in-cabin stowage rule — untranslated in Simplified Chinese, so those values are translated from the Chinese text and language_of_source is 'zh'. Three things a human should re-check: (1) the page contradicts itself on cabin stowage — the assistive-device table and the US-route section allow a folding chair up to 33 x 91 x 106 cm in the cabin, while the Important Notes say wheelchairs cannot be stored in the cabin at all; (2) China Eastern publishes no procedure or Wh cap for a lithium battery that cannot be removed — its rule assumes every chair battery comes out into the cabin; (3) the cargo-door table does not say which figure is height and which is width. Almost all of the strong passenger protections (gate return, repair/replacement, CRO, rebooking, fare-difference refund) are published only for China–US routes.", "searched_urls": [ "https://www.ceair.com/", "https://www.ceair.com/global/static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "https://global.ceair.com/global/en_static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "https://www.ceair.com/global/en_USD/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "https://www.ceair.com/global/en_USD/Announcement/TravelTips/dsGeneralCondition/handicappedtravelerUSCHNhandicappedtravelerUSCHN/", "https://www.ceair.com/global/static/Announcement/BaggageService/restrictedluggageandspecialitems/erlithiumBattery/", "https://www.ceair.com/global/en_static/Announcement/BaggageService/RegulationsonSafeTransportationofLithiumBatteries/", "https://www.ceair.com/global/static/Announcement/ScheduledGuidelines/passengerNotice/handicappedtravelerUSCHN/", "https://www.ceair.com/global/static/Announcement/TravelTips/SpecialPassengerServiceNotice/Sickpassenger/201908/W020240531386666331250.pdf", "https://global.ceair.com/travel-tips/special-services-rules/wheelchair-passenger/" ] } }, { "schema_version": "1.1", "slug": "china-express-airlines", "name": "China Express Airlines", "iata_code": "G5", "icao_code": "HXA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.chinaexpressair.com", "sources": [ { "id": "s1", "title": "特殊旅客服务 — wheelchair services R / S / C (China Express special-services catalogue, Internet Archive snapshot 2024-10-04)", "url": "https://web.archive.org/web/20241004164245/https://www.chinaexpressair.com/api/specialTravel/serviceList?refer__2377=eqjODKiIqUg3Ds5BGpDBCYN4AK9i4pD", "retrieved": "2024-10-04", "kind": "official" }, { "id": "s2", "title": "危险品速查 — dangerous goods / restricted baggage index, listing 《特殊行李运输要求》 and 《华夏航空危险品（含锂电池）运输限制》 (Internet Archive snapshot 2024-11-05)", "url": "https://web.archive.org/web/20241105155214/https://www.chinaexpressair.com/front/dangerous/showList.jhtml", "retrieved": "2024-11-05", "kind": "official" }, { "id": "s3", "title": "特殊旅客须知 — special passenger notices index (Internet Archive snapshot 2024-10-04)", "url": "https://web.archive.org/web/20241004164143/https://www.chinaexpressair.com/help/tkt/speciaPassengers.html", "retrieved": "2024-10-04", "kind": "official" }, { "id": "s4", "title": "特殊旅客运输（国内） — Domestic special-passenger transport rules, section 七 轮椅旅客 (Internet Archive snapshot 2024-10-05)", "url": "https://web.archive.org/web/20241005205623/https://www.chinaexpressair.com/help/tkt/speciaPassengers/1053.html", "retrieved": "2024-10-05", "kind": "official" }, { "id": "s5", "title": "华夏航空旅客、行李国际运输总条件 (sale date 2024-02-01 onward) with 附件一《特殊旅客运输》 and 附件二《残疾旅客航空运输服务方案》 (Internet Archive snapshot 2024-10-05)", "url": "https://web.archive.org/web/20241005232235/https://www.chinaexpressair.com/help/tkt/passengerNotice/2024.html", "retrieved": "2024-10-05", "kind": "official" }, { "id": "s6", "title": "运输总条件 — conditions-of-carriage index showing the versions now in force (Internet Archive snapshot 2025-10-08)", "url": "https://web.archive.org/web/20251008002616/https://www.chinaexpressair.com/help/tkt/passengerNotice.html", "retrieved": "2025-10-08", "kind": "official" }, { "id": "s7", "title": "残疾人航空运输管理办法 (CAAC Measures for the Administration of Air Transport of Disabled Persons, 民航发〔2014〕105号, marked 有效 / in force) — the rulebook China Express's own conditions say it follows", "url": "http://www.caac.gov.cn/XXGK/XXGK/ZFGW/201601/t20160122_27671.html", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Mainland China — China Express customer service hotline (special passengers, wheelchair and service-dog requests) — 5-digit mainland-China short code; dial 95332 from inside China. There is no international-format equivalent published.", "number": "95332", "hours": "Confirmation call-backs are made 09:00–17:00 Beijing time; a request is answered within 24 hours", "region": "CN", "src": [ "s1", "s4" ] } ], "email": [], "web_form": [ { "label": "特殊旅客服务 — online special-services request (live site; returns HTTP 405 to every request from outside China)", "url": "https://www.chinaexpressair.com/b2cweb/specialTravelHome", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "残疾旅客航空运输服务方案 — Disabled Passenger Air Transport Service Plan, published as 附件二 of the conditions of carriage (snapshot 2024-10-05)", "url": "https://web.archive.org/web/20241005232235/https://www.chinaexpressair.com/help/tkt/passengerNotice/2024.html", "src": [ "s5" ] }, { "label": "特殊旅客运输（国内） — domestic special-passenger rules, wheelchair section (snapshot 2024-10-05)", "url": "https://web.archive.org/web/20241005205623/https://www.chinaexpressair.com/help/tkt/speciaPassengers/1053.html", "src": [ "s4" ] }, { "label": "危险品速查 — dangerous goods index (snapshot 2024-11-05)", "url": "https://web.archive.org/web/20241105155214/https://www.chinaexpressair.com/front/dangerous/showList.jhtml", "src": [ "s2" ] }, { "label": "残疾人航空运输管理办法 — CAAC regulation China Express says it applies (live page)", "url": "http://www.caac.gov.cn/XXGK/XXGK/ZFGW/201601/t20160122_27671.html", "src": [ "s7" ] }, { "label": "特殊旅客服务 — special services (live site, blocked from outside China)", "url": "https://www.chinaexpressair.com/b2cweb/specialTravelHome", "src": [ "s1" ] } ], "notes": "95332 is the only assistance channel China Express names; from outside mainland China it is dialled as +86-95332. No accessibility email address is published. The live website blocks all requests from outside mainland China (Aliyun WAF, HTTP 405 on every path including /robots.txt), so the live links above may only open from within China." }, "policy": { "notice_hours": { "value": 48, "detail": "\"需要轮椅的旅客须在购票时提出申请，且不晚于航班计划起飞48小时前提出申请\" — ask when you book and at least 48 h before departure. The same 48 h covers checking an electric wheelchair, the on-board aisle chair, a service dog and a disabled group; China Express answers within 24 h whether it can provide it. A checked electric wheelchair must also be handed over 2 h before check-in closes. Stretcher 96 h, psychiatric patient 72 h. A late request is not an automatic refusal — the airline says it will still try if the flight stays safe.", "src": [ "s4", "s5", "s7" ] }, "how_to_request": { "value": "Ask when you book — call 95332 in mainland China (+86-95332 from Hong Kong, Macau, Taiwan and abroad) or use the online special-services form; China Express replies within 24 hours whether it can provide the service", "detail": "Special passengers must apply to the customer service centre or a directly-operated ticket office and be accepted before the ticket can be issued. Submitting the online form is not a confirmation: \"您的预定是否成功请您以接收到的客服热线电话通知为准\" — the call-back (09:00–17:00 Beijing time, within 24 h) decides it. Arrive at the airport 2 h before departure. Wheelchair services apply only to flights actually operated by China Express, and the airline says it does not in principle accept disabled-passenger bookings on codeshare flights.", "src": [ "s1", "s4", "s5" ] }, "fee_charged": { "value": false, "detail": "\"旅客自用轮椅可免费运输，作为托运行李装在货舱内\" — your own wheelchair is carried free as checked baggage in the hold. The disabled-passenger service plan adds free checked carriage of mobility aids (tagged as priority) and free boarding equipment: accessible buggy, shuttle, airport wheelchair, on-board aisle chair, airstairs vehicle and ambulift. WARNING — the airline contradicts itself: its 伤病旅客 (sick/injured passenger) rules bill the passenger for ground equipment \"如救护车、升降机、抬担架人员\" (ambulance, lift, stretcher handlers). October 2024 captures.", "src": [ "s4", "s5", "s7" ] }, "devices_per_passenger": { "value": null, "detail": "No single number is published. China Express says a disabled passenger may check free of charge the aids in its own cabin-aid table \"及其以外的自用的助残设备\" (and personal aids beyond it), without stating a count; its sick/injured-passenger rule allows \"一部轮椅或其它辅助设备\" (one wheelchair or other aid) free on top of the baggage allowance; and the CAAC rule it says it follows allows one free checked aid beyond the cabin list. Confirm with the airline before travelling with two devices.", "src": [ "s4", "s5", "s7" ] }, "manual": { "allowed": { "value": true, "detail": "\"旅客自用轮椅可免费运输，作为托运行李装在货舱内\" — the passenger's own wheelchair is carried free as checked baggage in the hold, and \"残疾旅客的轮椅（含电动）必须在满足危险品航空运输的前提下进行托运\". A manual folding chair is also on the airline's list of aids that may be taken into the cabin. Checked aids are tagged with a priority label and loaded so as to arrive on the same aircraft as the passenger. Quoted from an October 2024 capture.", "src": [ "s4", "s5" ] }, "cabin_stowage": { "value": true, "detail": "折叠轮椅 (folding wheelchair) is listed in China Express's 《残疾旅客可带进客舱的助残设备对照表》 under 肢体残疾, alongside 助行器 (walking frame), 拐杖 (crutches) and 假肢 (prosthesis). Cabin stowage is first-come first-served where the cabin has the space; \"客舱内由于硬件设施或空间限制，无法满足助残设备存放时，机上工作人员将通知地面工作人员免费为残疾旅客办理托运服务\" — if it will not fit, it is checked free instead. No dimensions for the stowage space are published, and the fleet is CRJ900NG / ARJ21-700 / A320.", "src": [ "s5", "s7" ] }, "gate_delivery": { "value": true, "detail": "\"旅客愿意在机场使用自己轮椅的（电动轮椅除外），可使用轮椅至客舱门\" — you may use your own (non-powered) chair right up to the cabin door. On arrival \"托运的助残设备将从货舱中优先取出，并尽快送到客舱门\" — checked aids come out of the hold first and are brought to the cabin door as quickly as possible; a passenger may also ask staff to take or return the aid at the door during boarding and deplaning.", "src": [ "s5", "s7" ] }, "max_weight_kg": { "value": null, "detail": "Not published. No weight limit for a wheelchair or mobility aid appears on any readable China Express page; the only weight figures published are the 180 kg checked allowance for a stretcher passenger and a 100 × 60 × 40 cm limit on each ordinary checked bag, neither of which is stated to apply to a mobility aid.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. China Express publishes no maximum wheelchair size and no hold-door aperture for its CRJ900NG / ARJ21-700 / A320 fleet. The 《特殊行李运输要求》 document that might carry one is listed in its dangerous-goods index but its body is served only by an HTTP POST and has never been captured.", "src": [ "s2" ], "basis": null }, "notes": "Per-flight quota, not a size limit, is what most often blocks a wheelchair user on this airline: for passengers travelling without a companion who would need help to evacuate, China Express caps each flight at 2 on the CRJ900NG, 2 on the ARJ21-700 and 4 on the A320. Beyond that, extra passengers must each bring a companion (1:1) and the total may at most double; organised disabled groups are exempt from the cap if the 1:1 companion ratio is met and the airline is told in advance. WCHR (ramp-only assistance) has no numerical limit. Wheelchair services apply only to segments actually flown by China Express, and it says it does not in principle accept disabled-passenger bookings on codeshare flights.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — the airline names the folding wheelchair as a cabin-carriable aid but gives no stowage dimensions for any of its three aircraft types.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published in readable form. China Express's only wheelchair-battery statement is that a checked electric wheelchair must \"符合华夏航空危险物品运输相关规定\"; the document holding those rules cannot be read (see electric.notes).", "src": [ "s5" ] }, "non_spillable": { "value": null, "detail": "Not published in readable form. China Express's only wheelchair-battery statement is that a checked electric wheelchair must \"符合华夏航空危险物品运输相关规定\"; the document holding those rules cannot be read (see electric.notes).", "src": [ "s5" ] }, "lithium_ion": { "value": null, "detail": "Not published in readable form. The conditions of carriage prohibit power banks and lithium batteries rated above 160 Wh and lithium-metal cells over 8 g, but add in brackets \"（电动轮椅使用的锂电池另有规定）\" — separate rules govern lithium batteries used in electric wheelchairs. Those separate rules are 《华夏航空危险品（含锂电池）运输限制》, listed in the dangerous-goods index but served only by an HTTP POST and never captured, so no wheelchair lithium rule of any kind can be read.", "src": [ "s2", "s5" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published in readable form. Do NOT read the airline's general 160 Wh cap as a wheelchair limit — the conditions of carriage expressly exempt wheelchair batteries from it (\"电动轮椅使用的锂电池另有规定\"). No watt-hour figure for a wheelchair battery appears on any readable China Express page.", "src": [ "s5" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published in readable form. Do NOT read the airline's general 160 Wh cap as a wheelchair limit — the conditions of carriage expressly exempt wheelchair batteries from it (\"电动轮椅使用的锂电池另有规定\"). No watt-hour figure for a wheelchair battery appears on any readable China Express page.", "src": [ "s5" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published in readable form. Do NOT read the airline's general 160 Wh cap as a wheelchair limit — the conditions of carriage expressly exempt wheelchair batteries from it (\"电动轮椅使用的锂电池另有规定\"). No watt-hour figure for a spare wheelchair battery appears on any readable China Express page.", "src": [ "s5" ] }, "spares_allowed": { "value": null, "detail": "Not published. China Express requires spare lithium batteries and power banks to be carried in the cabin rather than checked, but publishes no spare allowance for a wheelchair battery.", "src": [ "s5" ] }, "removal_required": { "value": null, "detail": "Not published in readable form. China Express says only that the electric wheelchair must be checked and must comply with its dangerous-goods rules; whether the battery must come out is in the unreadable 《华夏航空危险品（含锂电池）运输限制》.", "src": [ "s2", "s5" ] }, "terminals": { "value": null, "detail": "Not published in readable form — no terminal-insulation or disconnection requirement could be read from any China Express page.", "src": [] }, "documentation": { "value": null, "detail": "Not published in readable form — no battery spec sheet, MSDS or manufacturer-label requirement could be read from any China Express page.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted only as checked baggage and only after case-by-case approval. \"电动轮椅需办理托运，托运电动轮椅应在航班乘机手续截止前2小时交运，并符合华夏航空危险物品运输相关规定\", and checking an electric wheelchair is on the list of services that must be requested at booking and at the latest 48 h before departure, where \"由于机型及机场资源的限制，我们将在24小时内答复是否能提供申请的服务或设备\" — because of aircraft-type and airport-resource limits the airline answers within 24 h whether it can carry it. A power chair may not be ridden to the cabin door.", "src": [ "s4", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no powered-wheelchair weight limit appears on any readable China Express page.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no powered-wheelchair dimensions and no hold-door figure appear on any readable China Express page.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "On arrival, yes: \"托运的助残设备将从货舱中优先取出，并尽快送到客舱门\" — checked mobility aids are the first items out of the hold and are brought to the cabin door as quickly as possible, and staff will accept or return an aid at the door on request. On departure, no: a power chair cannot be ridden to the door (\"电动轮椅除外\") and must be handed over 2 h before check-in closes.", "src": [ "s5", "s7" ] }, "notes": "The single biggest gap in this record. China Express plainly accepts checked electric wheelchairs, but every battery number lives in 《华夏航空危险品（含锂电池）运输限制》, whose body is served by an HTTP POST from a UUID-keyed API and has never been captured by the Internet Archive — and the live site refuses all foreign requests. Between the February 2023 and November 2024 captures of the dangerous-goods index the lithium document was renamed from 《华夏通航锂电池航空运输安全须知》 to 《华夏航空危险品（含锂电池）运输限制》, so even the title on file was out of date. Separate caution: China Express bans \"以锂电池为动力、可载人的、单轮或多轮的移动辅助工具\" — lithium-powered rideable single- or multi-wheel personal mobility devices, naming unicycles, e-scooters, hoverboards and 智能代步车 (\"smart mobility vehicles\"). That list is aimed at recreational rideables, not medical power chairs, which are handled under the electric-wheelchair rule — but a user of a scooter-style mobility aid should settle the classification on the phone before turning up. Ring 95332 (+86-95332 from abroad) and get the watt-hour answer in writing." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"华夏航空对于提前申请机上轮椅服务的旅客，可提供机上专用窄型轮椅服务\" — a narrow on-board aisle chair is provided to passengers who request it in advance (at booking, at the latest 48 h before departure; answer within 24 h). The 机上轮椅 (C/WCHC) service is described as being for passengers who cannot walk at all in the cabin.", "src": [ "s1", "s4", "s5" ] }, "accessible_lavatory": { "value": false, "detail": "\"由于飞机大小和结构的限制，我公司飞机暂无残疾人专用卫生间，但我公司所有机型卫生间的马桶均采用坐便式设计，且设有助力扶手\" — because of the size and structure of the aircraft none of China Express's types has an accessible lavatory; all of them have sit-down toilets with grab handles. Quoted from an October 2024 capture.", "src": [ "s5" ] }, "transfer_assistance": { "value": true, "detail": "Cabin crew provide, on request, \"登离机协助、座位引导、就餐准备协助、往返卫生间协助、放置或取回随身携带物品协助\" — help boarding and deplaning, guidance to the seat, help preparing a meal, help getting to and from the lavatory using the on-board aisle chair, and help stowing or retrieving cabin items. Note the airline's rule that a WCHC passenger is one who needs another person's help to reach the seat; crew help you to the lavatory door, not inside it.", "src": [ "s1", "s5", "s7" ] }, "seating": { "value": true, "detail": "\"残疾旅客使用机上轮椅进入客舱后，无法进入带固定扶手的过道座位的，工作人员将为其提供一个带活动扶手的过道座位或方便出入的座位\" — a movable-armrest aisle seat, or an easy-access seat, is provided where a fixed armrest blocks the transfer. The airline also aims to seat disabled passengers in the first row or on the aisle, gives a legroom seat to passengers with restricted leg movement, and seats a companion next to them; it will not bar a disabled passenger from any seat except where exit-row duties cannot be met.", "src": [ "s5", "s7" ] } }, "damage_liability": { "value": "No wheelchair-specific rule; a mobility aid is covered by ordinary checked-baggage liability under the Montreal/Warsaw Conventions or Chinese law, with an optional declared value above US$20/kg up to US$2,500", "detail": "China Express accepts liability for destruction, loss or damage to checked baggage in its charge, but the same conditions exclude \"行李的外部损伤和正常磨损\" (external damage and normal wear), naming straps, pull handles, hooks and 轮子 (wheels) — a real gap for a wheelchair. Excess value may be declared above US$20/kg to US$2,500. Limits follow Montreal 1999, Warsaw/Hague or Chinese law; no full-value ACAA-style guarantee. CAAC rules bar making a disabled passenger waive claims for a damaged aid. From the 2024-10-05 international conditions; the domestic edition in force since 15 Aug 2025 is unreadable.", "src": [ "s5", "s7" ] }, "aircraft_hold_note": "Fleet is CRJ900NG, ARJ21-700 and A320. China Express publishes no hold-door aperture and no maximum wheelchair size for any of them, but it does publish a per-flight cap on passengers who travel without a companion and would need help to evacuate: 2 on the CRJ900NG, 2 on the ARJ21-700, 4 on the A320 (WCHR ramp-only assistance is uncapped). Above those numbers each extra passenger must bring a 1:1 companion and the total may at most double. Stretchers are carried only on the A320, only on domestic non-stop flights from a base, and a stretcher passenger may not share a flight with an unaccompanied wheelchair user who would need evacuation help. No medical oxygen is available and no oxygen-storing, oxygen-generating or oxygen-dispensing equipment may be brought on board." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "READ THIS FIRST: every China Express citation here is an Internet Archive capture, the newest of them 8 October 2025 and the substantive ones 4–5 October 2024, because chinaexpressair.com is unreachable from outside mainland China. Re-tested on 2026-07-29 with a browser UA, a curl UA, the r.jina.ai reader proxy and a 25- and 40-second render: an Aliyun web application firewall answers HTTP 405 to every single path, including /robots.txt, on both http and https, with and without www. chinaexpressair.com.cn, m/app/b2c/cargo subdomains and huaxiaair.com (a squatter parking page) are not the airline. Everything the archive captured after about December 2024 is that same 5.5 KB firewall page, so the readable window closes in late 2024.\n\nWhat that means for the numbers below: the wheelchair rules quoted here are China Express's own words from captures of 4–5 October 2024 — roughly 21 months old — and they have demonstrably been superseded on paper. The conditions-of-carriage index captured on 8 October 2025 (s6) shows that the version quoted here (international conditions for tickets sold from 1 Feb 2024) has since been replaced by editions dated 27 Oct 2024, 15 Apr 2025 and, for domestic carriage, 15 Aug 2025; none of those newer editions was ever captured. Treat every figure as October-2024 information and confirm on 95332 (+86-95332 from abroad).\n\nWhat makes them still worth publishing is that China Express's disabled-passenger service plan is a near-verbatim restatement of the CAAC's 《残疾人航空运输管理办法》 (民航发〔2014〕105号), and its conditions of carriage say so explicitly: \"残疾人旅客运输按照中国民用航空局颁布的《残疾人航空运输管理办法》执行\". That regulation was read live on caac.gov.cn on 2026-07-29 and is still marked 有效 (in force) — it independently mandates the 48-hour request deadline with a 24-hour answer (art. 12), the 2-hour hand-over of a checked electric wheelchair (art. 36), free carriage of aids (art. 6), the folding wheelchair in the cabin (art. 34), return of the aid at the cabin door (arts. 38–39) and the movable-armrest aisle seat (art. 25). On 2 July 2026 the CAAC additionally issued 《关于加强残疾人航空运输保障能力的若干措施》 (民航规〔2026〕7号), which may change practice again; it is not reflected in anything China Express publishes.\n\nStill missing, and it is the thing that matters most: not one wheelchair battery number. The airline's lithium document — renamed between the 2023 and 2024 captures from 《华夏通航锂电池航空运输安全须知》 to 《华夏航空危险品（含锂电池）运输限制》 — is delivered by an HTTP POST against a UUID-keyed API and has never been archived. What the readable conditions do say is that the general 160 Wh / 8 g lithium ban expressly does NOT govern wheelchair batteries. Do not substitute a 300 Wh or 160 Wh figure. Also unretrievable: any wheelchair weight or dimension limit, and 《特殊行李运输要求》.\n\nFinally, the widely repeated claim that China Express's hotline is 400-600-6633 is not supported by anything on the airline's own site — its own pages give 95332 and, from outside the mainland, +86-95332. A researcher inside China should re-do this record against the live 2025/2026 pages.", "searched_urls": [ "https://www.chinaexpressair.com/", "http://www.chinaexpressair.com/", "https://chinaexpressair.com/", "https://www.chinaexpressair.com/robots.txt", "https://www.chinaexpressair.com/api/specialTravel/serviceList", "https://www.chinaexpressair.com/api/specialTravel/serviceList?refer__2377=eqjODKiIqUg3Ds5BGpDBCYN4AK9i4pD", "https://www.chinaexpressair.com/b2cweb/specialTravelHome", "https://www.chinaexpressair.com/b2cweb/shortLink/help/tkt/speciaPassengers.html", "https://www.chinaexpressair.com/help/tkt/speciaPassengers/1053.html", "https://m.chinaexpressair.com/", "https://chinaexpressair.com.cn/", "http://www.huaxiaair.com/", "https://web.archive.org/web/20241004164245/https://www.chinaexpressair.com/api/specialTravel/serviceList?refer__2377=eqjODKiIqUg3Ds5BGpDBCYN4AK9i4pD", "https://web.archive.org/web/20230209085048/https://www.chinaexpressair.com/front/dangerous/showList.jhtml", "https://web.archive.org/web/20240526113345/https://www.chinaexpressair.com/front/dangerous/showList.jhtml", "https://web.archive.org/web/20241105155214/https://www.chinaexpressair.com/front/dangerous/showList.jhtml", "https://web.archive.org/web/20250428083134/https://www.chinaexpressair.com/front/dangerous/showList.jhtml", "https://web.archive.org/web/20190930124422/https://www.chinaexpressair.com/help/speciaPassengers.html", "https://web.archive.org/web/20241004164143/https://www.chinaexpressair.com/help/tkt/speciaPassengers.html", "https://web.archive.org/web/20241005205623/https://www.chinaexpressair.com/help/tkt/speciaPassengers/1053.html", "https://web.archive.org/web/20241005232235/https://www.chinaexpressair.com/help/tkt/passengerNotice/2024.html", "https://web.archive.org/web/20241005062144/https://www.chinaexpressair.com/help/tkt/passengerNotice/1930.html", "https://web.archive.org/web/20251008002616/https://www.chinaexpressair.com/help/tkt/passengerNotice.html", "https://web.archive.org/web/20241004164309/https://www.chinaexpressair.com/help/obd/teshuxingli.html", "http://web.archive.org/cdx/search/cdx?url=chinaexpressair.com*&output=json&from=20250101&limit=200&filter=statuscode:200", "http://web.archive.org/cdx/search/cdx?url=chinaexpressair.com/help/tkt/speciaPassengers*&output=json&limit=-20", "http://web.archive.org/cdx/search/cdx?url=chinaexpressair.com/front/dangerous*&output=json&limit=-30", "http://web.archive.org/cdx/search/cdx?url=chinaexpressair.com/help/tkt/passengerNotice*&output=json&limit=-40", "http://www.caac.gov.cn/XXGK/XXGK/ZFGW/201601/t20160122_27671.html", "http://www.caac.gov.cn/XXGK/XXGK/GFXWJ/202607/t20260709_231243.html", "https://www.caac.gov.cn/" ] } }, { "schema_version": "1.1", "slug": "china-postal-airlines", "name": "China Postal Airlines", "iata_code": "CF", "icao_code": "CYZ", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "http://www.cnpostair.com/", "sources": [ { "id": "s1", "title": "中国邮政航空 — company page carrying the 关于邮航 profile (Internet Archive snapshot 2023-04-04)", "url": "https://web.archive.org/web/20230404184319/http://www.cnpostair.com/index.php?m=content&c=index&a=show&catid=28&id=10", "retrieved": "2023-04-04", "kind": "official" }, { "id": "s2", "title": "中国邮政航空 — home page, 业务优势 \"出色的货机机队\" (Internet Archive snapshot 2023-06-05)", "url": "https://web.archive.org/web/20230605161103/http://www.cnpostair.com/", "retrieved": "2023-06-05", "kind": "official" }, { "id": "s3", "title": "IATA airline member listing — China Postal Airlines Co.,Ltd. (website www.cnpostair.com)", "url": "https://www.iata.org/en/about/members/airline-list/china-postal-airlines/448/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists — this is a freight-only carrier that sells no passenger tickets. Its own website is gone: re-checked on 2026-07-29, cnpostair.com publishes no web address at all (see research notes), and the archived 2023 site listed only corporate and recruitment contacts." }, "policy": { "notice_hours": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "how_to_request": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "fee_charged": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "non_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "removal_required": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "terminals": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "documentation": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "seating": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "THE AIRLINE'S WEBSITE NO LONGER EXISTS, and the two airline citations here are therefore still Internet Archive snapshots from 2023 — the newest that exist. Re-checked on 2026-07-29 and the diagnosis is now precise rather than a timeout: cnpostair.com is still a registered, actively-managed zone (authoritative servers ns1–ns4.35.net, SOA serial 2026072834, an MX at 218.247.135.36 and an SPF/Feishu TXT record), but it publishes NO A or AAAA record for either www.cnpostair.com or the apex, so there is no web host to reach — mail still works, the website is switched off. The .cn variant cnpostair.cn/www.cnpostair.cn resolves but 302-redirects to the hosting provider's \"site stopped\" notice at stopnote.vhostgo.com. chinapostair.com, postair.com.cn and air.chinapost.com.cn do not resolve. The Internet Archive holds no capture of any cnpostair.com URL after 5 June 2023 (CDX, no collapse, limit=-12 on the root and a from=20230701 sweep of the whole domain, both empty), so 2023-04-04 (s1) and 2023-06-05 (s2) are genuinely the last readable pages and cannot be bettered. IATA still lists www.cnpostair.com as the airline's website (s3, re-read live on 2026-07-29, which also confirms ICAO CYZ / IATA CF).\n\nWhat those 2023 snapshots prove, in the airline's own words, is the only thing this record needs: \"中国邮政航空公司(以下简称'邮航')于1996年11月25日成立，1997年2月27日正式投入运营，是国内首家专营特快邮件和货物运输的航空公司\" — founded 25 Nov 1996, in operation from 27 Feb 1997, China's first airline exclusively engaged in express-mail and cargo transport — running an \"all-night\" (全夜航) hub operation with a then-fleet of 22 owned B737 freighters (14 B737-300F, 8 B737-400F) plus 4 leased B757 freighters (s1); the home page lists \"出色的货机机队\" (an outstanding freighter fleet) among its advantages and its vision as \"做快递航空的领跑者\", to lead in express air cargo (s2). The 2023 fleet numbers are three-year-old figures and are recorded ONLY as evidence of freighter-only operation, never as current fleet data — the airline has since taken B777Fs and B737-800BCFs and its fleet is materially larger. No passenger service, no cabin, no mobility-aid policy: every policy field below is null by definition, not for want of looking.", "searched_urls": [ "https://www.cnpostair.com/", "http://www.cnpostair.com/", "http://www.cnpostair.cn/", "https://www.cnpostair.cn/", "http://cnpostair.cn/", "https://web.archive.org/web/20230605161103/http://www.cnpostair.com/", "https://web.archive.org/web/20230404184319/http://www.cnpostair.com/index.php?m=content&c=index&a=show&catid=28&id=10", "http://web.archive.org/cdx/search/cdx?url=cnpostair.com&output=json&limit=-12", "http://web.archive.org/cdx/search/cdx?url=cnpostair.com*&output=json&from=20230701&limit=60", "http://web.archive.org/cdx/search/cdx?url=cnpostair.com.cn*&output=json&limit=-10", "https://www.iata.org/en/about/members/airline-list/china-postal-airlines/448/", "https://www.11183.com.cn/english/" ] } }, { "schema_version": "1.1", "slug": "china-southern-airlines", "name": "China Southern Airlines", "iata_code": "CZ", "icao_code": "CSN", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.csair.com/", "sources": [ { "id": "s1", "title": "Special Assistance — Sick and Disabled (English)", "url": "https://www.csair.com/sg/en/tourguide/before_ready/special_assistance/invalid_passengers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage restrictions — items unacceptable as checked baggage / lithium battery rules (English)", "url": "https://www.csair.com/sg/en/tourguide/luggage_service/restrictions/articles_limited/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "行李运输限制 — 电动轮椅及助行器锂电池规定 (Simplified Chinese)", "url": "https://www.csair.com/au/zh/tourguide/luggage_service/unchecked_luggage/limit_luggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "锂电池安全运输提示 — Lithium battery safe-carriage notice (Simplified Chinese)", "url": "https://www.csair.com/au/zh/orders/order/lkxlzldcdyxgd/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special Assistance — General rules for special passengers (English)", "url": "https://www.csair.com/sg/en/tourguide/before_ready/special_assistance/special_passengers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Americans with Disabilities Act (China Southern PDF)", "url": "https://www.csair.com/sg/en/tourguide/before_ready/special_assistance/invalid_passengers/resource/336ceaf03bf2769fd7df579104831a4f.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China (domestic) — Customer Service Center / sales service hotline 95539", "number": "95539", "region": "CN", "src": [ "s1" ] }, { "label": "International — Customer Service Center", "number": "+86 20 86682000", "region": "INT", "src": [ "s1" ] } ], "email": [ { "label": "Disability service complaints (Americans with Disabilities Act channel)", "address": "webmaster@csair.com", "src": [ "s1" ] } ], "web_form": [ { "label": "Wheelchair Services request (English)", "url": "https://extint.csair.com/content/specialservice/indexOS.html#/mobilityassistance/login?lang=en&type=1", "src": [ "s1" ] }, { "label": "Electric Wheelchair Check-in request (English)", "url": "https://extint.csair.com/content/specialservice/indexOS.html#/electricWheelchairs/login?lang=en&type=2", "src": [ "s1" ] }, { "label": "轮椅服务 — Wheelchair service request (Simplified Chinese)", "url": "https://extra.csair.com/content/specialservice/index.html#/mobilityassistance/login?lang=cn&type=1", "src": [ "s3" ] }, { "label": "托运电动轮椅 — Electric wheelchair check-in request (Simplified Chinese)", "url": "https://extra.csair.com/content/specialservice/index.html#/electricWheelchairs/login?lang=cn&type=2", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Sick and Disabled passengers — wheelchairs and mobility aids", "url": "https://www.csair.com/sg/en/tourguide/before_ready/special_assistance/invalid_passengers/", "src": [ "s1" ] }, { "label": "Baggage restrictions — lithium batteries in mobility aids", "url": "https://www.csair.com/sg/en/tourguide/luggage_service/restrictions/articles_limited/", "src": [ "s2" ] }, { "label": "锂电池安全运输提示 (lithium battery carriage notice, Chinese)", "url": "https://www.csair.com/au/zh/orders/order/lkxlzldcdyxgd/", "src": [ "s4" ] }, { "label": "Americans with Disabilities Act notice (PDF)", "url": "https://www.csair.com/sg/en/tourguide/before_ready/special_assistance/invalid_passengers/resource/336ceaf03bf2769fd7df579104831a4f.pdf", "src": [ "s6" ] } ], "notes": "China Southern publishes no accessibility-only phone line. The 95539 hotline (domestic) and +86 20 86682000 (international), plus webmaster@csair.com, are the channels it names for complaints under the Americans with Disabilities Act. Passengers with a hearing impairment are told to book through a local CSAir sales office rather than by phone." }, "policy": { "notice_hours": { "value": 48, "detail": "Requests must be made when reserving the seat and no later than 48 hours before departure for: checking an electric wheelchair, wheelchair-cabin (WCHC) or on-board wheelchair (WCOB), groups of disabled passengers, and service dogs. Stretcher requests need 72 hours. Carriage is confirmed only after CSAir accepts the application.", "src": [ "s1" ] }, "how_to_request": { "value": "Apply when booking and at least 48 h before departure via the Special Assistance Request page on csair.com, a CSAir ticket office, or the Customer Service Center on 95539 / +86 20 86682000; then check in 2 h before the normal check-in deadline", "detail": "Disabled passengers can log in to the CSAir website and apply on the Special Assistance Request page, or contact a CSAir ticket office or the Customer Service Center. Special services are only offered on flights operated by CSAir itself — for connecting or codeshare segments apply to the operating carrier. Online/self-service check-in is not available; go to the airport counter.", "src": [ "s1", "s5" ] }, "fee_charged": { "value": false, "detail": "\"Transporting wheelchairs for mobility impaired passengers is free of charge.\" Airport wheelchair assistance is also provided without additional fees, and a folding chair that cannot be stowed in the cabin is checked free of charge.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "China Southern does not publish a number of mobility devices carried free per passenger; it says aids will be \"checked free of charge, with an additional out-of-list piece for the qualified disabled\".", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Unfoldable and manual wheelchairs, walking sticks, crutches, walkers and other mobility aids are carried as checked baggage free of charge; passengers are asked to state their requirement at booking. Note that each flight has a quota of unescorted disabled passengers (2 on 51–100-seat aircraft up to 8 on 400+ seats) — lifted only on China–US routes.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"If the flight on which you are traveling has more than 100 seats available, you can take your own manual foldable wheelchair with you.\" Cabin storage space is allocated first-come, first-served; if no storage facility or space is available the chair is checked as baggage free of charge. CSAir asks to be told the wheelchair's specifications in advance.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"The wheelchairs may be checked at the check-in counter or boarding gate, and claimed at the boarding gate or baggage claim area.\" A boarding lift is provided where the flight does not use a jet bridge and the passenger cannot use the stairs.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for wheelchairs is published; CSAir asks passengers to notify their wheelchair specifications in advance so it can confirm whether space is available.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions are published. CSAir asks passengers to inform it of the wheelchair's specifications in advance so it can say whether enough storage space is available.", "src": [ "s1" ], "basis": null }, "notes": "Passengers needing wheelchair services must sign an \"Application Form for Special Passengers\" in triplicate. Special/assisted check-in must be done at the airport counter — online, SMS and kiosk check-in are not available to disabled passengers.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published; cabin storage for a folding chair is offered first-come, first-served on aircraft with more than 100 seats.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "China Southern's published mobility-aid battery rules cover lithium batteries only. Nothing is published about spillable wet-cell wheelchair batteries — ask the 95539 Customer Service Center before travelling.", "src": [] }, "non_spillable": { "value": null, "detail": "No rule for non-spillable (gel / AGM / sealed lead-acid / dry cell) wheelchair batteries is published on China Southern's special assistance or baggage-restriction pages.", "src": [] }, "lithium_ion": { "value": true, "detail": "Lithium-battery wheelchairs and walking aids are accepted. The passenger must contact the operating carrier in advance with the battery type and the handling procedure for the aid, including how to insulate the battery. CSAir's 160 Wh ceiling for lithium devices explicitly excludes lithium-battery-powered wheelchairs (\"锂电池驱动轮椅除外\").", "src": [ "s2", "s3", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a battery that cannot be removed. \"If the battery cannot be removed from the mobility aids or wheelchairs, it must be attached to the mobility aids or wheelchairs securely and disconnected from the electrical circuit\", and the chair travels as checked baggage.", "src": [ "s2", "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the battery can be removed from the mobility aids, passenger(s) are responsible for dismantling and carrying [it] into the passenger cabin. The battery removed from the mobility aid must not exceed 300Wh.\"", "src": [ "s2", "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Each passenger shall only carry a maximum of one spare lithium battery not exceeding 300Wh or two spare batteries with each one not exceeding 160Wh.\" Spares must be hand-carried; spare batteries are banned from checked baggage.", "src": [ "s2", "s3", "s4" ] }, "spares_allowed": { "value": 2, "detail": "Either one spare wheelchair battery of up to 300 Wh or two spares of up to 160 Wh each, carried in the cabin.", "src": [ "s2", "s3" ] }, "removal_required": { "value": "conditional", "detail": "Only if the battery is removable: the passenger is responsible for dismantling it and hand-carrying it into the cabin. A battery that cannot be removed stays firmly attached to the chair with the electrical circuit disconnected, and the chair is checked.", "src": [ "s2", "s3" ] }, "terminals": { "value": true, "detail": "The passenger must give CSAir the battery type and the aid's handling instructions, including how to insulate the battery. A non-removable battery must be firmly secured to the chair and disconnected from the electrical circuit. Spare lithium batteries must be in their original retail packaging, a plastic bag or a protective case, or have exposed terminals taped over.", "src": [ "s2", "s3", "s4" ] }, "documentation": { "value": true, "detail": "Bring to the airport: (a) the manuals for the wheelchair and its batteries, (b) any special tools needed to assemble it, and (c) for lithium-ion wheelchairs, UN-recognised test documents proving the battery meets Section 38.3, Part III of the UN Manual of Tests and Criteria. Wheelchair applicants also sign an \"Application Form for Special Passengers\" in triplicate.", "src": [ "s1", "s5" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are carried as checked baggage but appear on CSAir's list of items that \"may be accepted as checked baggage only in accordance with CSN's regulations and with the consent of CSN\". The consignment must be applied for at least 48 h ahead and is carried only after CSAir confirms; the chair must be delivered 2 hours before the ordinary check-in deadline and must comply with the dangerous goods rules.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for electric wheelchairs is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions for an electric wheelchair are published; CSAir asks for the specifications in advance so it can check available space.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": true, "detail": "The same rule covers manual and battery-powered chairs: they \"may be checked at the check-in counter or boarding gate, and claimed at the boarding gate or baggage claim area\". Battery-powered chairs must be handed over 2 hours before the ordinary check-in deadline.", "src": [ "s1" ] }, "notes": "Electric wheelchairs must be delivered 2 hours before the ordinary check-in deadline so that CSAir has time to arrange loading. They are listed among items accepted as checked baggage only with CSAir's consent." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "On-board aisle wheelchairs are offered only on international long-haul flights operated by China Southern widebodies — the named US, Australia, New Zealand, Europe, Canada and Shenzhen–Dubai routes. Outside US routes the number carried per flight is limited; book 48 h ahead via a CSAir ticket office or 95539. CSAir warns it \"cannot always guarantee that an on-board wheelchair will be available\".", "src": [ "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"Currently, toilet wheelchair accessibility is restricted on some flights due to the limitations of certain aircraft types.\" China Southern does not list which aircraft have a wheelchair-accessible lavatory.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Staff assist passengers with the wheelchair from the airport to the gate or on board, at no extra charge, depending on airport facilities; WCHC covers passengers who cannot move within the cabin. A boarding lift is provided where possible on flights without a jet bridge. A wheelchair for boarding and disembarking is provided without a separate application.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"On our flights, 50% of our aisle seats have movable armrests.\" China Southern says it will do its best to arrange the most suitable seat, and companions who declare the accompaniment at booking and check in together are seated adjacently.", "src": [ "s1" ] } }, "damage_liability": { "value": "No liability exclusion on China–US flights: \"CSAir is not excused from the liability of loss, damage or death of wheelchairs or service animals that disabled passengers have checked in China-US flights\"", "detail": "China Southern states it is not relieved of liability for the loss or damage of wheelchairs (or service animals) checked by disabled passengers on China–US flights. No liability rule specific to mobility aids is published for other routes, and no compensation figure is given. Disability-service complaints under the ADA go to 95539 / +86 20 86682000 or webmaster@csair.com.", "src": [ "s1", "s5" ] }, "aircraft_hold_note": "China Southern publishes no cargo-hold or door dimensions. It instead asks passengers to send the wheelchair's specifications in advance so it can confirm whether there is space, and it caps the number of unescorted disabled passengers per flight (2 seats 51–100, 4 seats 101–200, 6 seats 201–400, 8 over 400 seats); the cap is lifted on China–US routes." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Both the English and the Simplified Chinese pages were read. Unusually for a Chinese carrier, CSAir's English 'Sick and Disabled' page is the fuller source and the Chinese baggage-restriction text (csair.com/au/zh/.../limit_luggage/) is word-for-word the same as the English — so language_of_source is recorded as 'en', with the Chinese pages cited where they carry extra wording (the wheelchair exemption from the 160 Wh device cap). Three things a traveller should note: (1) electric-wheelchair carriage needs a 48 h application and CSAir's confirmation, and check-in closes 2 h earlier than normal; (2) each flight has a quota of unescorted disabled passengers, lifted only on China–US routes; (3) nothing at all is published about wet or non-spillable (gel/AGM) wheelchair batteries — only lithium rules exist. Mainland /cn/ travel-guide URLs now 404 and redirect to a JavaScript SPA; the regional English/Chinese mirrors under /sg/en/ and /au/zh/ still serve the full text. FLAKY DOMAIN, NOT LINK ROT (re-verified 2026-07-29): a link checker flagged source s3, https://www.csair.com/au/zh/tourguide/luggage_service/unchecked_luggage/limit_luggage/, as a 404. It is not dead — csair.com serves its /tourguide/ pages inconsistently across CDN edge nodes. Twelve consecutive GETs of s3 returned HTTP 200 with the full 限制运输的物品 text six times and csair's 「很抱歉，未找到指定页面。错误代码：404」 error page (a constant 4,887 bytes) the other six. The same 50/50 behaviour was then measured on the English pages too — s1 invalid_passengers 3/8 OK, s2 articles_limited 3/8 OK, s5 special_passengers 2/8 OK — so EVERY csair travel-guide page cited here will randomly 404 and randomly succeed; only the ADA PDF (s6) was stable at 8/8. Treat a single 404 from csair.com as noise and retry several times before concluding a page is gone. The 200 responses still carry verbatim the text this record cites (electric wheelchair with a non-removable battery secured and the circuit disconnected, removed battery 不能超过300Wh, spares 一个不超过300Wh或两个不超过160Wh). Region variants are not a workaround: /sg/zh/ is equally flaky and /us/zh/, /cn/zh/, /sg/en/ and /us/en/ of the s3 path are permanently 404. No fact was re-grounded and no value changed.", "searched_urls": [ "https://www.csair.com/en/", "https://www.csair.com/sg/en/tourguide/before_ready/special_assistance/invalid_passengers/", "https://www.csair.com/sg/en/tourguide/before_ready/special_assistance/special_passengers/", "https://www.csair.com/sg/en/tourguide/luggage_service/restrictions/articles_limited/", "https://www.csair.com/sg/en/tourguide/luggage_service/checked_luggage/", "https://www.csair.com/sg/en/tourguide/luggage_service/checked_luggage/special_luggage/", "https://www.csair.com/sg/en/contactus/", "https://www.csair.com/sg/zh/tourguide/before_ready/special_assistance/invalid_passengers/", "https://www.csair.com/sg/zh/tourguide/luggage_service/restrictions/articles_limited/", "https://www.csair.com/au/zh/tourguide/luggage_service/unchecked_luggage/limit_luggage/", "https://www.csair.com/au/zh/orders/order/lkxlzldcdyxgd/", "https://www.csair.com/au/zh/tourguide/before_ready/special_assistance/movement_disorder/", "https://www.csair.com/cn/tourguide/before_ready/special_assistance/movement_disorder/", "https://www.csair.com/cn/tourguide/luggage_service/accompanied_luggage/lithium_battery/", "https://www.csair.com/newh5/cn/tourguide/special/movement_disorder/", "https://www.csair.com/us/en/tourguide/before_ready/special_assistance/invalid_passengers/", "https://www.csair.com/mcms/mcmsNewSite/zh/cn/build/index.html?page=lithiumbattery", "https://www.csair.com/sg/en/tourguide/before_ready/special_assistance/invalid_passengers/resource/336ceaf03bf2769fd7df579104831a4f.pdf", "https://www.csair.com/sg/zh/tourguide/luggage_service/unchecked_luggage/limit_luggage/", "https://www.csair.com/us/zh/tourguide/luggage_service/unchecked_luggage/limit_luggage/", "https://www.csair.com/cn/zh/tourguide/luggage_service/unchecked_luggage/limit_luggage/", "https://www.csair.com/sg/en/tourguide/luggage_service/unchecked_luggage/limit_luggage/", "https://www.csair.com/us/en/tourguide/luggage_service/unchecked_luggage/limit_luggage/" ] } }, { "schema_version": "1.1", "slug": "china-united-airlines", "name": "China United Airlines", "iata_code": "KN", "icao_code": "CUA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flycua.com", "sources": [ { "id": "s1", "title": "国内旅客须知 — 五、特殊旅客 5、轮椅旅客 (Domestic Passenger Notice — Wheelchair passengers)", "url": "https://info.flycua.com/jcms/publish/newb2c/gnlkxz/index.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "中国联合航空有限公司 旅客、行李运输总条件（2026年7月版）§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs)", "url": "https://info.flycua.com/jcms/publish/newb2c/gnysztj/index.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "禁限带物品须知 (Prohibited and restricted items notice)", "url": "https://info.flycua.com/jcms/publish/newb2c/wxptsxz/index.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "锂电池安全须知 / 锂电池安全运输规定 (Lithium battery safety notice)", "url": "https://info.flycua.com/jcms/publish/newb2c/ldcjwxpaqxz_PC/index.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "客户服务热线 (Customer service hotline and email)", "url": "https://info.flycua.com/jcms/publish/newb2c/servicenumber/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "特殊旅客须知 (Special passenger notices index)", "url": "https://info.flycua.com/jcms/publish/newb2c/tslkxz/index.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "中国联合航空官网首页 (China United Airlines homepage — service hotline and feedback links)", "url": "https://www.flycua.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — 客服及投诉电话 (customer service & complaints) 400-102-6666", "number": "400-102-6666", "hours": null, "region": "CN", "src": [ "s5", "s7" ] } ], "email": [ { "label": "Feedback mailbox (意见与反馈) printed as China United's own e-mail address on its customer service hotline page — hosted on ceair.com, the China Eastern parent-group domain", "address": "P_YIJIAN@ceair.com", "src": [ "s5" ] } ], "web_form": [ { "label": "意见反馈 (online feedback form)", "url": "https://m.flycua.com/suggest/", "src": [ "s7" ] } ], "relay": [], "policy_pages": [ { "label": "轮椅旅客 — 国内旅客须知 (wheelchair passengers, 48 h request rule)", "url": "https://info.flycua.com/jcms/publish/newb2c/gnlkxz/index.html", "src": [ "s1" ] }, { "label": "运输总条件 §7.2.3.5 轮椅 (conditions of carriage — wheelchairs and batteries)", "url": "https://info.flycua.com/jcms/publish/newb2c/gnysztj/index.html", "src": [ "s2" ] }, { "label": "禁限带物品须知 (restricted items — electric wheelchairs)", "url": "https://info.flycua.com/jcms/publish/newb2c/wxptsxz/index.html", "src": [ "s3" ] }, { "label": "锂电池安全须知 (lithium battery notice)", "url": "https://info.flycua.com/jcms/publish/newb2c/ldcjwxpaqxz_PC/index.html", "src": [ "s4" ] } ], "notes": "China United publishes no dedicated disability/accessibility line — 400-102-6666 is the general customer service and complaints number and is the number the wheelchair-passenger rule tells you to call. The published feedback mailbox sits on the parent group's ceair.com domain but is printed on China United's own contact page. 12358 is a price-complaints line, not an assistance channel. The detailed 轮椅旅客服务须知 article linked from 特殊旅客须知 is a JavaScript-only page on m.flycua.com that returned no readable content." }, "policy": { "notice_hours": { "value": 48, "detail": "国内旅客须知 §5.1: wheelchair passengers or their companions who need China United to provide the following services or equipment must request them when booking, at least 48 hours before the flight's scheduled departure — 5.1.1 checking an electric wheelchair, 5.1.2 provision of an on-board cabin wheelchair.", "src": [ "s1" ] }, "how_to_request": { "value": "Ask when booking, at least 48 h before scheduled departure — call 400-102-6666 or use China United's online customer service", "detail": "国内旅客须知 §5.1 requires the request at reservation, 48 h ahead, for checking an electric wheelchair or for an on-board wheelchair. Note the connection restriction in the same document: on China United's 中转联程 through/connecting products, \"残疾/轮椅旅客（无成人陪伴轮椅旅客除外）\" may be carried under the ordinary rules — an unaccompanied wheelchair passenger is excluded from connecting itineraries.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "运输总条件 §7.2.3.5: \"轮椅不计入免费行李额，可以额外免费运输\" — wheelchairs are not counted against the free baggage allowance and are carried free of charge in addition. §7.3.3.3 repeats it for disabled passengers' assistive devices \"包括但不限于轮椅\". A personal portable wheelchair may also be checked free at the gate or at check-in.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No free-carriage count published. China United says wheelchairs travel outside the free baggage allowance at no charge, and for electric wheelchairs defers to \"适用法律对于免费托运的电动轮椅或电动代步工具的数量要求\" (whatever number applicable law requires to be checked free). Only one wheelchair per flight may go into the cabin.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "运输总条件 §7.2.3.5: wheelchairs are carried free of charge outside the baggage allowance. A passenger's own portable wheelchair may be checked free of charge at the boarding gate or at check-in (\"旅客自用便捷式轮椅可在登机口或值机环节免费托运\").", "src": [ "s2" ] }, "cabin_stowage": { "value": true, "detail": "运输总条件 §7.2.3.5(1): a qualifying wheelchair may be taken into the cabin — but only one per flight, only an adult folding or manually assembled wheelchair, and only if its size with wheels and parts still attached does not exceed 33 × 91 × 106 cm / 13 × 36 × 42 in.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. China United says a personal portable wheelchair may be CHECKED free at the boarding gate or at check-in, but does not say whether it is returned to you at the aircraft door on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight cap published for a wheelchair. Wheelchairs are handled as 特殊行李 (special baggage) under §7.2.3.5, outside the general checked-piece limits of 50 kg (domestic) / 32 kg (international) in §7.3.2.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for a CHECKED wheelchair. The only wheelchair dimensions China United prints (33 × 91 × 106 cm) are the condition for taking one into the CABIN, recorded under cabin_stowage_dimensions. The general checked-piece volume limit of 40 × 60 × 100 cm in §7.3.2.1 applies to ordinary baggage, not to special baggage such as wheelchairs.", "src": [], "basis": null }, "notes": "Only one wheelchair per flight may be carried in the cabin, and it must be an adult folding or manually assembled chair. On through/connecting (中转联程) itineraries China United carries disabled/wheelchair passengers under the ordinary rules but expressly excludes unaccompanied wheelchair passengers.", "cabin_stowage_dimensions": { "height_cm": 91, "width_cm": 33, "length_cm": 106, "basis": "cabin_stowage", "detail": "\"轮椅不拆除轮子或不拆除部件时的尺寸，应不大于33 × 91 × 106厘米/13 × 36 × 42英寸\" — measured with wheels and parts still fitted. China United does not name the axes; the three figures are the 13 × 36 × 42 in cabin-closet dimension, mapped here smallest-to-width for comparability.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "运输总条件 §7.2.3.5(3): wheelchairs/walking aids driven by 溢漏型 (spillable) batteries are contemplated, and their batteries \"须满足国际航空运输协会《危险品规则》\" (must comply with the IATA Dangerous Goods Regulations). Carriage still depends on China United's prior approval of the whole device.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "运输总条件 §7.2.3.5(3): wheelchairs/walking aids driven by 非溢漏型 (non-spillable) batteries must likewise meet the IATA Dangerous Goods Regulations, and carriage depends on China United's prior approval of the device.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "运输总条件 §7.2.3.5(3): a lithium-battery wheelchair/walking aid is accepted provided the battery meets every test in UN Manual of Tests and Criteria Part III sub-section 38.3, and subject to China United's approval. 国内旅客须知 §10.2.6 adds that lithium-powered wheelchairs must be carried per the ICAO Technical Instructions' transport and packing rules and with the airline's approval.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap published for a battery that stays in the chair. Where the battery cannot be removed, §7.2.3.5(3) requires only that the design protects it from damage, that it is securely fixed to the chair and that the circuit is disconnected per the manufacturer's instructions. 国内旅客须知 §10.2.4 also carves wheelchair batteries out of the general 160 Wh lithium-ion ban (\"锂电池轮椅电池除外\").", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "运输总条件 §7.2.3.5(3): if the chair is designed so the user can remove the battery, the chair with the battery out is treated as an ordinary wheelchair and may travel as unrestricted checked baggage or be taken into the cabin, and \"从轮椅上取下的每一个电池均不能超过300Wh\" — every battery removed from the wheelchair must not exceed 300 Wh.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "运输总条件 §7.2.3.5(3): \"每位旅客可以携带一块最大不超过300Wh 或两块每块不超过160Wh的备用电池\" — one spare of up to 300 Wh, or two spares of up to 160 Wh each. Spares must travel as hand baggage, protected, e.g. each in its own protective bag.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: China United's wheelchair clause allows one spare battery of up to 300 Wh OR two spares of no more than 160 Wh each. Spares must be carried in hand baggage with each cell individually protected against short circuit. (The airline's separate general portable-electronics limits — 100 Wh, up to 20 spares, 2 spares of 100–160 Wh with approval — are not the wheelchair rule.)", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "China United does not state a blanket removal requirement. §7.2.3.5(3) sets out two paths: a chair designed for user battery removal is treated as an ordinary wheelchair once the battery is out (each removed battery ≤300 Wh, carried in the cabin); a chair whose battery cannot be removed travels with the battery fitted, securely attached and the circuit disconnected. Which path applies to a removable-battery chair is not spelled out.", "src": [] }, "terminals": { "value": true, "detail": "运输总条件 §7.2.3.5(3): where the battery cannot be removed, it \"应牢固地固定在电动轮椅/助行器上并且按照制造商的说明书断开电路\" — securely fixed to the chair with the circuit disconnected per the manufacturer's instructions, the design providing adequate protection from damage. Spare batteries must be individually protected, e.g. each placed in its own protective bag.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "No spec sheet, MSDS or form is named as a requirement. The only standards cited are the IATA Dangerous Goods Regulations (spillable / non-spillable batteries) and UN Manual of Tests and Criteria Part III 38.3 (lithium batteries) — compliance standards, not documents the passenger is told to produce.", "src": [] } }, "allowed": { "value": "conditional", "detail": "运输总条件 §7.2.3.5(3): an application to check a self-provided electric wheelchair or powered walking aid by a passenger whose mobility is restricted by disability or health \"经中国联合航空同意后方可运输\" — may only be carried after China United agrees. 国内旅客须知 §5.1.1 makes it a 48 h advance request; the lithium-battery notice repeats that lithium-powered wheelchairs need \"我们批准\" (our approval). An electric wheelchair with a non-removable battery may only travel as checked baggage.", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published for an electric wheelchair. Wheelchairs are special baggage outside the general checked-piece caps (50 kg domestic / 32 kg international).", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — China United gives no size limit for a checked electric wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "禁限带物品须知: an electric wheelchair with a non-removable battery is in the \"may only be carried as checked baggage\" list; spare batteries used in electric wheelchairs or other mobility aids are in the \"may only be carried in the cabin\" list. Lithium-battery-powered self-balancing scooters are refused outright, but wheelchair batteries are expressly exempt from the general 160 Wh lithium-ion ban." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "国内旅客须知 §5.1.2 lists \"提供客舱专用轮椅\" (provision of a dedicated cabin wheelchair) among the services a wheelchair passenger or companion may request, provided the request is made when booking and at least 48 hours before scheduled departure. No aircraft exceptions are published.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. In its 国内旅客须知 China United commits only to giving priority service to disabled, elderly and pregnant passengers and unaccompanied children when a flight is delayed or cancelled — which is not seat-transfer assistance.", "src": [] }, "seating": { "value": null, "detail": "Not published for wheelchair users — China United states no movable-armrest, bulkhead or exit-row rule for passengers with reduced mobility.", "src": [] } }, "damage_liability": { "value": "Domestic: the compensation limit published by the CAAC in force when the damage occurred; international: the applicable Montreal / Hague / Warsaw limit", "detail": "运输总条件 §11.3.6: for domestic carriage, compensation for checked and unchecked baggage is capped at \"国务院民用航空主管部门公布的赔偿责任限额\" in force at the time of the event; for international carriage the Montreal Convention, Hague Protocol or Warsaw Convention limit applies. No wheelchair-specific or full-value rule is published. Damage must be reported at once and no later than 7 days after receiving the baggage (§11.3.10).", "src": [ "s2" ] }, "aircraft_hold_note": "China United publishes no hold-door or hold-compartment dimensions. Its general checked-baggage caps — 50 kg and 40 × 60 × 100 cm per piece on domestic routes, 32 kg and 203 cm total on international/regional routes (运输总条件 §7.3.2) — apply to ordinary baggage, not to wheelchairs, which are handled as special baggage with no published size or weight cap." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "China United's wheelchair rules are unusually complete for a Chinese LCC, but they are split across three Chinese-language pages: the 国内旅客须知 gives the 48 h request deadline and the on-board cabin wheelchair; the 运输总条件 (July 2026 edition) §7.2.3.5 gives free carriage, the 33 × 91 × 106 cm cabin limit, the prior-approval requirement for electric chairs and the 300 Wh / 2 × 160 Wh battery figures; the 禁限带物品须知 and 锂电池安全须知 give the checked/cabin split for batteries. Two things a traveller should note. (1) An unaccompanied wheelchair passenger is excluded from China United's through/connecting (中转联程) products — 残疾/轮椅旅客（无成人陪伴轮椅旅客除外）. (2) Every electric wheelchair needs China United's prior agreement before it will be accepted, and the general lithium rule bans batteries over 160 Wh with wheelchair batteries expressly carved out. The detailed 轮椅旅客服务须知 article linked from 特殊旅客须知 lives on a JavaScript-only m.flycua.com page which returned empty content through both the direct fetch and the reader proxy, so it could not be read; there may be further wheelchair detail there. China United is a China Eastern subsidiary, but everything recorded here is from China United's own documents — no China Eastern policy has been imported.", "searched_urls": [ "https://www.flycua.com/", "https://info.flycua.com/jcms/publish/newb2c/tslkxz/index.html", "https://info.flycua.com/jcms/publish/newb2c/gnlkxz/index.html", "https://info.flycua.com/jcms/publish/newb2c/gnysztj/index.html", "https://info.flycua.com/jcms/publish/newb2c/wxptsxz/index.html", "https://info.flycua.com/jcms/publish/newb2c/ldcjwxpaqxz_PC/index.html", "https://info.flycua.com/jcms/publish/newb2c/servicenumber/", "https://info.flycua.com/jcms/publish/newb2c/Service_commitment/index.html", "https://m.flycua.com/activity?path=%2Ffuwudating%2Fxingdza" ] } }, { "schema_version": "1.1", "slug": "citilink", "name": "Citilink", "iata_code": "QG", "icao_code": "CTV", "country": "Indonesia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.citilink.co.id", "sources": [ { "id": "s1", "title": "Condition of Carriage (English) — Internet Archive snapshot 2023-12-02", "url": "https://web.archive.org/web/20231202114807/https://www.citilink.co.id/en/condition-of-carriage", "retrieved": "2023-12-02", "kind": "official" }, { "id": "s2", "title": "Citilink FAQ (English) — Internet Archive snapshot 2024-02-26", "url": "https://web.archive.org/web/20240226210846/https://www.citilink.co.id/en/faq", "retrieved": "2024-02-26", "kind": "official" }, { "id": "s3", "title": "Citilink FAQ (Bahasa Indonesia) — Internet Archive snapshot 2024-03-11", "url": "https://web.archive.org/web/20240311014249/https://www.citilink.co.id/faq", "retrieved": "2024-03-11", "kind": "official" }, { "id": "s4", "title": "CitilinkPedia — Medical Condition — Internet Archive snapshot 2023-12-04", "url": "https://web.archive.org/web/20231204153543/https://www.citilink.co.id/en/citilinkpedia/medical-condition", "retrieved": "2023-12-04", "kind": "official" }, { "id": "s5", "title": "Baggage Info — Internet Archive snapshot 2024-02-27", "url": "https://web.archive.org/web/20240227193741/https://www.citilink.co.id/en/baggage-info", "retrieved": "2024-02-27", "kind": "official" }, { "id": "s6", "title": "Passenger Assistance (Joumpa VIP / PASS), Bahasa Indonesia — Internet Archive snapshot 2024-02-27", "url": "https://web.archive.org/web/20240227203546/https://www.citilink.co.id/passenger-assistance", "retrieved": "2024-02-27", "kind": "official" }, { "id": "s7", "title": "Syarat & Ketentuan Pengangkutan / Condition of Carriage (Bahasa Indonesia) — Internet Archive snapshot 2024-02-26", "url": "https://web.archive.org/web/20240226215405/https://www.citilink.co.id/condition-of-carriage", "retrieved": "2024-02-26", "kind": "official" }, { "id": "s8", "title": "CitilinkPedia index (Bahasa Indonesia) — Internet Archive snapshot 2026-01-16", "url": "https://web.archive.org/web/20260116174931/https://www.citilink.co.id/citilinkpedia/?utm_source=Home_Page&utm_medium=Sub_Banner&utm_campaign=Citilinkpedia", "retrieved": "2026-01-16", "kind": "official" } ], "contacts": { "phone": [ { "label": "Indonesia — 24-hour Contact Center 0804 1 080808", "number": "0804 1 080808", "hours": "24 hours", "region": "ID", "src": [ "s7" ] }, { "label": "International contact centre", "number": "+62 21 5088 6390", "hours": null, "region": "INT", "src": [ "s7" ] }, { "label": "Australia — Contact Center", "number": "1300 781 747", "hours": null, "region": "AU", "src": [ "s7" ] }, { "label": "New Zealand — Contact Center", "number": "0800 003 339", "hours": null, "region": "NZ", "src": [ "s7" ] } ], "email": [], "web_form": [], "relay": [ { "label": "Tanya Linka (WhatsApp)", "detail": "0811 1011 0808 (+62 811 1011 0808)", "src": [ "s7" ] } ], "policy_pages": [ { "label": "Condition of Carriage", "url": "https://www.citilink.co.id/en/condition-of-carriage", "src": [ "s1" ] }, { "label": "FAQ (baggage, wheelchairs, fees)", "url": "https://www.citilink.co.id/en/faq", "src": [ "s2" ] }, { "label": "Baggage Info", "url": "https://www.citilink.co.id/en/baggage-info", "src": [ "s5" ] } ], "notes": "Citilink publishes no dedicated disability or accessibility desk, no special-assistance email and no assistance-request web form — the general 24-hour Contact Center is the only channel. citilink.co.id serves HTTP 403 to every automated fetch tried on 29 July 2026 (direct, reader proxy with client-side rendering, with and without www, with campaign query strings, and the booking host book.citilink.co.id, which redirects back to the blocked www host), so every figure here was read from Internet Archive snapshots (Dec 2023 – Mar 2024, plus a Jan 2026 CitilinkPedia capture) and should be re-checked against the live site. Citilink also sells paid airport meet-and-assist (Joumpa, IDR 159,000–279,000; PASS, IDR 139,000) via its mobile app — a bookable service, not a disability entitlement." }, "policy": { "notice_hours": { "value": null, "detail": "No hour figure is published for mobility aids. The Condition of Carriage requires only that \"Passengers with disabilities who need special assistance must notify the Company … at the time of booking\", adding that if they do not, Citilink \"will still try to accommodate\" them.", "src": [] }, "how_to_request": { "value": "Declare your special-assistance needs when booking, via the Contact Center (0804 1 080808 / +62 21 5088 6390) or WhatsApp Linka 0811 1011 0808", "detail": "Condition of Carriage, Transportation of Passengers with a Disability. Note the capacity cap in §8.3: \"For safety reasons we can carry only a maximum of 4 passengers per flight who have quadriplegia or paraplegia, provided that we cannot carry more than two (2) Passengers with quadriplegia per flight\", and §8.2 caps unaccompanied children plus incapacitated/disabled passengers at 10% of aircraft capacity — so a seat can be refused once the flight's quota is full.", "src": [ "s1", "s7" ] }, "fee_charged": { "value": false, "detail": "FAQ: \"For customers with diffabilities (incapacitate Passenger) who uses or carries push chair (wheel chair) … freed from the charge transport for their wheel chair … if inserted into the aircraft baggage as registered baggage (checked baggage).\" Free carriage applies to the chair when checked.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Citilink does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Accepted as checked baggage and carried free of charge for passengers with disabilities (FAQ). The Indonesian FAQ confirms a personal wheelchair is treated as checked baggage (bagasi tercatat).", "src": [ "s2", "s3" ] }, "cabin_stowage": { "value": false, "detail": "Indonesian FAQ, \"Bolehkah membawa Kursi Roda pribadi kedalam kabin?\" — \"Untuk kursi roda tidak termasuk dalam kriteria bagasi kabin, melainkan termasuk dalam bagasi tercatat\" (a wheelchair does not meet the cabin-baggage criteria; it counts as checked baggage). Citilink describes no in-cabin wheelchair stowage.", "src": [ "s3" ] }, "gate_delivery": { "value": null, "detail": "Citilink does not say whether a checked wheelchair is returned at the aircraft door or on the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair weight cap published. The Condition of Carriage refuses any individual item over 32 kg but adds \"This weight limit does not apply to mobility equipment\" — so the 32 kg cap is expressly disapplied, without any replacement figure being stated.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": 158, "detail": "No wheelchair-specific size limit is published. The Baggage Info page does cap oversize items by station: \"The maximum length of a large objects depend on the type of the aircraft… if your trip is composed of several flights, the applicable maximum limit is the smallest one\" — Airbus A320 at Jakarta, Denpasar and Ujungpandang 1.58 m; A320 at Medan and Balikpapan 2.77 m (no ATR 72-600 figure is given). 158 cm is therefore the smallest published length a hold-loaded item may have. Separately the Condition of Carriage's general checked-item limit is 81 cm height × 119 cm width × 119 cm depth; unlike the 32 kg weight cap, that dimension limit is not expressly disapplied to mobility equipment, so an oversize chair should be cleared with Citilink first. Figures from a 27 Feb 2024 snapshot.", "src": [ "s5", "s1" ], "basis": "hold_compartment" }, "notes": "Capacity caps bind before the chair does: max 4 quadriplegic/paraplegic passengers per flight, of whom no more than 2 quadriplegic, and unaccompanied children plus incapacitated/disabled passengers together may not exceed 10% of the aircraft's capacity (Condition of Carriage §8.2–8.3). Citilink may require a companion or paramedic where it judges it essential for safety, if you cannot evacuate unaided, or if you cannot understand safety advice (§8.4).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — Citilink states a personal wheelchair is not cabin baggage. The published cabin-bag limits (56 × 36 × 23 cm on A320/A330, 41 × 34 × 17 cm on the ATR 72-600, 7 kg) are ordinary hand-baggage figures, not a wheelchair allowance.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Citilink states no rule for spillable (wet) wheelchair batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Citilink states no rule for gel / AGM / sealed lead-acid wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. Citilink's only battery text is a general portable-electronic-device rule and a smart-luggage rule; neither mentions mobility aids.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Citilink's only watt-hour figure is the general portable-electronic-device rule (\"ketentuan daya adalah sebesar 12V atau 100Wh\") plus a 100 Wh smart-luggage rule — neither is stated to apply to a wheelchair, so it must not be read as a wheelchair limit.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Citilink gives no watt-hour cap for a battery removed from a mobility aid.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The general PED rule allows a maximum of 2 spare batteries of the same size, separated to prevent contact — a portable-electronics rule, not a wheelchair rule.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries; the \"maximum 2 spare batteries\" figure in the Indonesian FAQ is a general portable-electronic-device limit and has not been imported here.", "src": [] }, "removal_required": { "value": null, "detail": "Not published for wheelchairs. Citilink's general electronics rule says the battery must be separated from the device and carried in the cabin, and smart luggage with a non-removable lithium battery is refused outright — but neither rule is stated to cover mobility aids.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. The general PED rule requires spare batteries to be kept apart with a separator.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet or MSDS requirement is published. CitilinkPedia does confirm that a MEDIF and Form of Indemnity are NOT required for a mobility-impaired passenger who needs a wheelchair, or for an elderly passenger who cannot walk.", "src": [ "s4" ] } }, "allowed": { "value": null, "detail": "Citilink publishes no powered-wheelchair policy. Neither the Condition of Carriage, the FAQ, the baggage page nor CitilinkPedia mentions an electric wheelchair or mobility scooter; the word \"wheelchair\" appears only in the fee FAQ and in the Indonesian cabin-baggage FAQ.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no powered-wheelchair dimensions appear on Citilink's site.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "A powered-chair user has nothing to rely on here: Citilink publishes no electric-wheelchair or wheelchair-battery rule at all, while refusing smart luggage with non-removable lithium batteries and capping general spare batteries at 100 Wh. Confirm the chair in writing with the Contact Center before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Citilink says nothing about an on-board aisle chair on its A320neo, A330neo or ATR 72-600 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a free service. Citilink sells app-booked airport meet-and-assist: Joumpa IDR 279,000 (CGK/DPS), 179,000 (KNO, SUB, UPG, BPN, JOG, YIA) or 159,000 (33 other airports), book ≥10 h ahead; PASS IDR 139,000 (8 airports), book ≥24 h ahead. Baggage handling, check-in and escort to the gate — a purchased product, not a disability entitlement. Still sold per CitilinkPedia (snapshot 16 Jan 2026).", "src": [ "s6", "s8" ] }, "seating": { "value": "Disabled passengers may not be seated at or beside an emergency exit", "detail": "Condition of Carriage: \"in the case of a passenger who self-identifies as having a disability, we cannot allow them to sit near an emergency exit but we will provide seating accommodation in accordance with applicable law.\" The FAQ names the barred rows: 11, 12, 14 and 15 on the A320 and row 2 on the ATR 72-600.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Warsaw / Montreal Convention limits for international carriage; no wheelchair-specific rule", "detail": "Condition of Carriage §2.3: \"Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention or Montreal Convention, unless such carriage is not 'international carriage'.\" Citilink publishes no full-value or wheelchair-specific damage rule.", "src": [ "s1" ] }, "aircraft_hold_note": "Fleet is A320-200neo (51), A330-900neo (2) and ATR 72-600 (7) per CitilinkPedia. The ATR 72-600 is the binding constraint for a large chair; Citilink publishes no hold-door dimensions, only a general checked-item limit of 81 cm (H) × 119 cm (W) × 119 cm (D) and a per-station maximum length for large objects — 1.58 m on the A320 at Jakarta, Denpasar and Ujungpandang, 2.77 m on the A320 at Medan and Balikpapan, with no figure published for the ATR 72-600 (Baggage Info, snapshot 27 Feb 2024)." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en,id", "notes": "FRESHNESS WARNING: the wheelchair rules below are quoted from Internet Archive captures taken between 2 December 2023 and 11 March 2024 — two and a half years old. Retried live on 29 July 2026: citilink.co.id returns HTTP 403 (Imperva-style block) to a direct fetch, to the r.jina.ai reader proxy with 25 s of client-side rendering, to www and bare host, to URLs carrying the airline's own campaign query strings, and to the booking host book.citilink.co.id (which redirects back to the blocked www host); the Internet Archive's crawler has also been getting 403/406 on the policy pages since early 2024, so no newer capture of the Condition of Carriage, FAQ or Baggage Info exists. A 16 January 2026 capture of the CitilinkPedia hub does load and shows the site and its Passenger Assistance product still running, but carries no wheelchair rules. Treat every figure here as two-plus-year-old information and confirm with the Contact Center before travelling. What Citilink publishes: a personal wheelchair is carried free of charge but only as checked baggage — the Indonesian FAQ states plainly that a wheelchair does not meet the cabin-baggage criteria. The 32 kg per-item checked limit expressly does not apply to mobility equipment. Two hard capacity caps bind before the chair does: no more than 4 quadriplegic/paraplegic passengers per flight (max 2 quadriplegic), and unaccompanied children plus incapacitated/disabled passengers together may not exceed 10% of aircraft capacity. Disabled passengers cannot be seated at or next to emergency exits. MEDIF and a Form of Indemnity are NOT required for a mobility-impaired or elderly wheelchair user. Nothing at all is published on powered wheelchairs or their batteries. Citilink is a Garuda Indonesia subsidiary but publishes its own Condition of Carriage, so Garuda's mobility-aid policy has not been imported here. One figure has moved since the previous research pass: the cheapest Joumpa meet-and-assist tier rose from IDR 154,000 (English page, 2 Dec 2023) to IDR 159,000 (Indonesian page, 27 Feb 2024, stated effective 1 October 2023).", "searched_urls": [ "https://www.citilink.co.id/en/passenger-assistance", "https://www.citilink.co.id/passenger-assistance", "https://www.citilink.co.id/en/citilinkpedia/medical-condition", "https://web.archive.org/web/20231202105858/https://www.citilink.co.id/en/passenger-assistance", "https://web.archive.org/web/20231204153543/https://www.citilink.co.id/en/citilinkpedia/medical-condition", "https://web.archive.org/web/20231202114807/https://www.citilink.co.id/en/condition-of-carriage", "https://web.archive.org/web/20240226215405/https://www.citilink.co.id/condition-of-carriage", "https://web.archive.org/web/20240226210846/https://www.citilink.co.id/en/faq", "https://web.archive.org/web/20230323180830/https://www.citilink.co.id/id/faq", "https://web.archive.org/web/20240120235306/https://www.citilink.co.id/en/baggage-info", "https://web.archive.org/web/20240115104540/https://www.citilink.co.id/en/citilinkpedia/index", "https://www.citilink.co.id/en/condition-of-carriage", "https://citilink.co.id/", "https://www.citilink.co.id/robots.txt", "https://www.citilink.co.id/sitemap.xml", "https://www.citilink.co.id/en/citilinkpedia", "https://www.citilink.co.id/en/faq?utm_source=Home_Page", "https://www.citilink.co.id/id/faq?utm_source=chatgpt.com", "https://www.citilink.co.id/citilinkpedia/?utm_source=Home_Page&utm_medium=Sub_Banner&utm_campaign=Citilinkpedia", "https://www.citilink.co.id/uploads/22cb18bc-2a8f-447a-b09e-cb8b90a3db82/PM_30_Tahun_2021.pdf", "https://book.citilink.co.id/", "https://book.citilink.co.id/Search.aspx", "https://corporate.citilink.co.id/", "https://web.archive.org/web/20240227204703/https://www.citilink.co.id/id/faq", "https://web.archive.org/web/20240311014249/https://www.citilink.co.id/faq", "https://web.archive.org/web/20240227193741/https://www.citilink.co.id/en/baggage-info", "https://web.archive.org/web/20240227203546/https://www.citilink.co.id/passenger-assistance", "https://web.archive.org/web/20260116174931/https://www.citilink.co.id/citilinkpedia/", "http://web.archive.org/cdx/search/cdx?url=citilink.co.id&matchType=domain&from=20250101&output=json&limit=400", "http://web.archive.org/cdx/search/cdx?url=www.citilink.co.id/en/condition-of-carriage&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=www.citilink.co.id/id/condition-of-carriage&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=www.citilink.co.id/passenger-assistance&output=json&limit=-6", "https://jdih.dephub.go.id/peraturan/index?PencarianPeraturanForm%5BkataKunci%5D=standar+pelayanan+penumpang+angkutan+udara", "https://jdih.kemenkoinfra.go.id/standar-pelayanan-penumpang-dengan-kebutuhan-khusus" ] } }, { "schema_version": "1.1", "slug": "cityjet", "name": "CityJet", "iata_code": "WX", "icao_code": "BCY", "country": "Ireland", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.cityjet.com", "sources": [ { "id": "s1", "title": "About CityJet — capacity as a service (wet lease / ACMI)", "url": "https://www.cityjet.com/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "CityJet FAQ Section — wet lease flights, who to contact", "url": "https://www.cityjet.com/links/faq-section/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact CityJet — special handling requests go to the customer airline", "url": "https://www.cityjet.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "CityJet Fleet — CRJ900", "url": "https://www.cityjet.com/fleet/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [ { "label": "CityJet contact form (corporate only — NOT for passenger assistance requests)", "url": "https://www.cityjet.com/contact-us/", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "CityJet FAQ — who is responsible for your flight", "url": "https://www.cityjet.com/links/faq-section/", "src": [ "s2" ] }, { "label": "Contact CityJet — special handling requests", "url": "https://www.cityjet.com/contact-us/", "src": [ "s3" ] } ], "notes": "CityJet publishes no passenger-facing phone number or email at all. Its contact form routes to Accounts, ACMI/broker requests, Recruitment, HR and Data Subject Access Requests; the Customer Support option carries a notice that CityJet does not provide customer support for wet-lease flights. A wheelchair user booked on a CityJet-operated flight must contact the ticketing airline (currently SAS) instead." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. CityJet operates only wet-lease flights and directs all special handling requests to the airline the passenger is ticketed with, which sets the notice deadline.", "src": [] }, "how_to_request": { "value": "Contact the airline you are ticketed with (currently SAS) — CityJet does not accept passenger requests", "detail": "Contact page: for a flight shown as \"Operated by CityJet\", \"you must contact this airline directly regarding any questions or issues, including … special handling requests\". FAQ: \"the customer airline (e.g. SAS) holds all responsibility for product and customer matters\" and \"CityJet cannot process or engage in any dialogue with passenger regarding flights we fly on behalf of our customer airlines\".", "src": [ "s2", "s3" ] }, "fee_charged": { "value": null, "detail": "Not published — fares, baggage and ancillary charges are set by the contracting airline, not CityJet.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published; CityJet publishes no baggage or mobility-aid allowance of its own.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "CityJet publishes no mobility-aid policy. It states that baggage policies and special handling requests for its flights are governed by the contracting airline (currently SAS).", "src": [ "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published — the contracting airline's cabin stowage rules apply.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — the contracting airline's ground handling rules apply.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. CityJet publishes CRJ900 airframe dimensions on its fleet page but no cargo-hold door or compartment figures, and no wheelchair size limit.", "src": [], "basis": null }, "notes": "CityJet does not sell tickets, does not run check-in and does not handle passenger correspondence for the flights it operates.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — no dangerous-goods or battery page exists on cityjet.com.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — no dangerous-goods or battery page exists on cityjet.com.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — no dangerous-goods or battery page exists on cityjet.com.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — no watt-hour figures appear anywhere on cityjet.com.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — no watt-hour figures appear anywhere on cityjet.com.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — no watt-hour figures appear anywhere on cityjet.com.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": null, "detail": "CityJet publishes nothing about powered wheelchairs. Acceptance is decided by the airline whose flight number the service carries.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "The aircraft is a CRJ900 regional jet, so the practical hold constraint is the CRJ's; CityJet publishes no hold-door dimensions and the contracting airline's acceptance rules govern." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. CityJet says the onboard product and service level are determined by the airline for whom the flight is operated.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published.", "src": [] }, "seating": { "value": null, "detail": "Not published — seating is sold and allocated by the contracting airline.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published for current flights. CityJet states that all claims, including EU261 and baggage matters, are handled by the contracting airline; the only compensation text on its site applies to CityJet-branded \"WX\" flights that ended in October 2018.", "src": [ "s2" ] }, "aircraft_hold_note": "Fleet is transitioning to 18 CRJ900s seating 88/90; all operations are for Scandinavian Airlines (SAS) from Copenhagen and Stockholm. No hold-door or hold-compartment dimensions are published." }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "CityJet is an ACMI/wet-lease operator: it has not flown scheduled services under its own \"WX\" code since 28 October 2018 and, per its About page, all current operations are flown for Scandinavian Airlines (SAS) from Copenhagen and Stockholm hubs. The contracting airline's policy applies — CityJet's contact page states explicitly that \"special handling requests\" for a flight shown as \"Operated by CityJet\" must go to the ticketing airline, and that CityJet cannot process customer service requests for those flights. Its site is reachable and complete but contains no accessibility, mobility-aid, baggage or dangerous-goods page of any kind, and no passenger phone number or email. A wheelchair user booked on a CityJet-operated CRJ900 should read the SAS (or other ticketing airline's) mobility-aid policy.", "searched_urls": [ "https://www.cityjet.com/", "https://www.cityjet.com/about-us/", "https://www.cityjet.com/links/faq-section/", "https://www.cityjet.com/contact-us/", "https://www.cityjet.com/fleet/" ] } }, { "schema_version": "1.1", "slug": "clic-air", "name": "Clic Air", "iata_code": "VE", "icao_code": "EFY", "country": "Colombia", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://clicair.co", "sources": [ { "id": "s1", "title": "Servicios especiales — Silla de ruedas y Oxígeno", "url": "https://clicair.co/servicios-especiales", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Contrato de Transporte Clic Air (PDF)", "url": "https://clicair.co/files/otros/Contrato_de_Transporte_clic_.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Recomendaciones para el día de tu vuelo", "url": "https://clicair.co/recomendaciones-para-el-dia-de-tu-vuelo", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Equipaje / Mercancías peligrosas", "url": "https://clicair.co/equipaje", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Preguntas frecuentes", "url": "https://clicair.co/preguntas-frecuentes", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Derechos y deberes del pasajero", "url": "https://clicair.co/derechos-y-deberes-del-pasajero", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Colombia — línea nacional (Bogotá) 601 7569090", "number": "+57 601 7569090", "hours": "Mon–Fri 05:00–21:00, Sat 05:00–20:00, Sun & holidays 07:00–19:00 (site footer)", "region": "CO", "src": [ "s1" ] } ], "email": [ { "label": "Clic Air general correspondence (Contrato de Transporte letterhead)", "address": "contacto@clicair.co", "src": [ "s2" ] }, { "label": "Website / booking queries", "address": "servicioalcliente@clicairline.co", "src": [ "s5" ] } ], "web_form": [ { "label": "Servicio al cliente / PQRS platform", "url": "https://aerolinea.clicair.co/servicio-al-cliente-clic-air", "src": [ "s1" ] } ], "relay": [ { "label": "WhatsApp", "detail": "313 870 5650 (+57 313 870 5650), Mon–Sun and holidays 08:00–16:00", "src": [ "s1" ] } ], "policy_pages": [ { "label": "Servicios especiales — Silla de ruedas y Oxígeno", "url": "https://clicair.co/servicios-especiales", "src": [ "s1" ] }, { "label": "Contrato de Transporte (PDF)", "url": "https://clicair.co/files/otros/Contrato_de_Transporte_clic_.pdf", "src": [ "s2" ] }, { "label": "Recomendaciones para el día de tu vuelo", "url": "https://clicair.co/recomendaciones-para-el-dia-de-tu-vuelo", "src": [ "s3" ] } ], "notes": "Clic Air publishes no dedicated disability/accessibility desk — the general national call centre is the only assistance channel. Opening hours differ between pages: the site footer says Mon–Fri 05:00–21:00 / Sat 05:00–20:00 / Sun & holidays 07:00–19:00, while the FAQ says Mon–Fri 05:00–19:00 and weekends/holidays 06:00–19:00." }, "policy": { "notice_hours": { "value": 24, "detail": "\"Comunicarte con nuestro call center mínimo 24 horas antes de tu vuelo\" (contact the call centre at least 24 hours before your flight). The Contrato de Transporte repeats it: other medical devices \"como sillas de ruedas\" must be requested at least twenty-four (24) hours before the flight.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Buy through an authorised Clic Air sales channel, then call the national call centre (601 7569090) at least 24 h before departure; present at the airport module 2 h before the flight", "detail": "Clic Air: \"Para solicitar este servicio deberás realizar la compra por nuestros canales de venta autorizados y comunicarte con nuestro call center mínimo 24 horas antes de tu vuelo: Línea nacional 601 7569090.\" Passengers must reach the airport module two hours before departure, and must say if they are bringing additional equipment.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "The day-of-flight page lists \"silla de ruedas\" under \"Sin costo\" (no charge). Contrato de Transporte §5.4(g): a mobility aid a qualified disabled passenger depends on, where it cannot be carried in the cabin for space or operational-safety reasons, \"será registrado y llevado junto con el EQUIPAJE gratuito permitido sin cargo adicional\" — checked in addition to the free allowance at no extra charge.", "src": [ "s2", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Clic Air does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Contrato de Transporte §5.4(g) provides for carriage of the mobility aid a qualified disabled passenger depends on, checked free of charge on top of the baggage allowance; the day-of-flight page lists a wheelchair among the services included at no cost. A 24 h advance request is required.", "src": [ "s2", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published. The Contrato de Transporte addresses only the negative case — if the mobility aid \"no puede ser llevado en la cabina de pasajeros por limitaciones de espacio y consideraciones de seguridad operacional\" it is checked free — without stating any right to stow a folding chair in the cabin, or any cabin size limit.", "src": [] }, "gate_delivery": { "value": null, "detail": "Clic Air does not say whether a checked wheelchair is returned at the aircraft door or on the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a manual wheelchair. The published 10/15/20 kg hold and 5/10 kg cabin figures are fare-based general baggage allowances, which mobility aids sit outside of.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions published. The only published size rule is the 40 × 35 × 25 cm cabin-bag limit in Contrato de Transporte §5.5, which is not a wheelchair figure.", "src": [], "basis": null }, "notes": "FAQ: passengers who need specialised attention because of age or physical condition board first and are seated near the main exit.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Clic Air describes no in-cabin wheelchair stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Clic Air states no rule for spillable (wet) wheelchair batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Clic Air states no rule for gel / AGM / sealed lead-acid wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. The baggage page lists \"baterías de litio\" among items barred from the hold and says lithium batteries for computers, cameras and phones must travel in hand baggage, but says nothing about mobility-aid batteries.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on Clic Air's site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on Clic Air's site.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on Clic Air's site.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries. The only spare-battery rule Clic Air publishes is for portable oxygen concentrators, whose spares must be carried in the cabin and packed so they cannot touch each other.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Clic Air does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. For POC batteries the Contrato de Transporte requires them to be undamaged and packed without contact between them to avoid short circuits.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or form is published as a requirement for mobility aids.", "src": [] } }, "allowed": { "value": null, "detail": "Clic Air publishes no policy on powered wheelchairs. The Silla de ruedas / Oxígeno page covers only the assistance request and portable oxygen concentrators; the Contrato de Transporte refers generically to \"otros dispositivos médicos (como sillas de ruedas, entre otros)\" needing 24 h notice, with nothing about batteries, motors or immobilisation.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no powered-wheelchair dimensions appear anywhere on Clic Air's site.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Clic Air flies ATR 42 and ATR 72 turboprops only and publishes no hold-door or hold-compartment dimensions, so a large powered chair has to be cleared with the call centre before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Clic Air says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Clic Air describes the wheelchair service only as something to request 24 h ahead and to present for at the airport module 2 h before departure; it does not describe boarding or seat-transfer help.", "src": [] }, "seating": { "value": "Priority boarding; seated near the main exit", "detail": "FAQ (\"¿Quiénes reciben atención preferencial?\"): passengers who need specialised attention because of age or physical condition board first and are seated near the main exit. No movable-armrest or bulkhead-seat policy is published.", "src": [ "s5" ] } }, "damage_liability": { "value": "Limited to the caps set by Colombian law (Código de Comercio / RAC) domestically and by the Warsaw / Hague Conventions internationally", "detail": "Contrato de Transporte §13.3: \"La responsabilidad de la AEROLÍNEA está limitada a las cuantías establecidas por las leyes aplicables para el transporte de EQUIPAJE REGISTRADO.\" §13.4 disclaims damage to protruding parts of checked baggage — expressly including wheels — unless the passenger proves Clic Air caused it. No wheelchair-specific or full-value rule is published.", "src": [ "s2" ] }, "aircraft_hold_note": "Fleet is ATR 42 and ATR 72 only (FAQ: \"Clic vuela a más de 30 rutas … en aviones ATR42 y ATR72\"). No hold-door or hold-compartment dimensions are published." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Clic Air (formerly EasyFly) publishes only a two-paragraph wheelchair section: request via the call centre at least 24 h before the flight and arrive at the airport module 2 h ahead. Carriage is free — the day-of-flight page lists \"silla de ruedas\" under \"Sin costo\" and Contrato de Transporte §5.4(g) carries mobility aids outside the free baggage allowance at no charge. Nothing at all is published on powered chairs, batteries, watt-hours, dimensions, gate delivery or on-board aisle chairs, while lithium batteries are otherwise barred from the hold — a powered-chair user must clear the chair with the call centre. On Clic Air / Avianca codeshare routes the FAQ says special services follow the marketing carrier's policy, so an Avianca-ticketed Clic Air flight is governed by Avianca's rules. The FAQ also states that passengers with a psychiatric disability and blind passengers must travel with a companion.", "searched_urls": [ "https://clicair.co/", "https://clicair.co/servicios-especiales", "https://clicair.co/equipaje", "https://clicair.co/preguntas-frecuentes", "https://clicair.co/derechos-y-deberes-del-pasajero", "https://clicair.co/recomendaciones-para-el-dia-de-tu-vuelo", "https://clicair.co/files/otros/Contrato_de_Transporte_clic_.pdf", "https://aerolinea.clicair.co/servicio-al-cliente-clic-air" ] } }, { "schema_version": "1.1", "slug": "condor", "name": "Condor", "iata_code": "DE", "icao_code": "CFG", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.condor.com", "sources": [ { "id": "s1", "title": "Mobility aids (Special Assistance)", "url": "https://www.condor.com/eu/fly-enjoy/special-assistance/assistance-for-our-customers/your-mobility-aids.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Care — how we can help to make your journey easier", "url": "https://www.condor.com/eu/fly-with-us/special-assistance/travel-assistance.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "At the airport and on board (Special Assistance)", "url": "https://www.condor.com/eu/fly-enjoy/special-assistance/assistance-for-our-customers/at-the-airport-and-on-board.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Special assistance request form — booking and requesting assistance", "url": "https://www.condor.com/eu/fly-enjoy/special-assistance/assistance-for-our-customers/special-assistance-request-form.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Hazardous Goods — permitted/forbidden items table", "url": "https://www.condor.com/eu/flight-preparation/baggage-and-animals/hazardous-goods.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Damaged or delayed baggage — legal framework", "url": "https://www.condor.com/eu/flight-preparation/baggage-and-animals/delayed-or-damaged-baggage.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Rollstühle & Gehhilfen (Mobilitätshilfen, German site)", "url": "https://www.condor.com/de/fliegen-geniessen/besondere-betreuung/passagiere-mit-besonderen-beduerfnissen/mobilitaetshilfen.jsp", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Customer information and carriage requirements for electric mobility aids (EMA) form (PDF)", "url": "https://www.condor.com/eu/fileadmin/dam/pdf/Condor_EMA_Form_Englisch_JAN2021.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Mobility aids (US site — identical wording to the EU page)", "url": "https://www.condor.com/us/fly-enjoy/special-assistance/assistance-for-our-customers/your-mobility-aids.jsp", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Customer contact centre — special assistance bookings (printed as +49 (0)6171 6988978)", "number": "+49 6171 6988978", "region": "DE", "src": [ "s4" ] } ], "email": [ { "label": "Special assistance — send the signed electric mobility aid (EMA) form here", "address": "specialassistance@condor.com", "src": [ "s1", "s7" ] } ], "web_form": [ { "label": "Special assistance request form", "url": "https://www.condor.com/eu/fly-enjoy/special-assistance/assistance-for-our-customers/special-assistance-request-form.jsp", "src": [ "s4" ] }, { "label": "Manage My Booking — book wheelchair assistance online", "url": "https://www.condor.com/tcibe/eu/mybooking/login", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Mobility aids (English)", "url": "https://www.condor.com/eu/fly-enjoy/special-assistance/assistance-for-our-customers/your-mobility-aids.jsp", "src": [ "s1" ] }, { "label": "Rollstühle & Gehhilfen (German — fuller on gate delivery and wet batteries)", "url": "https://www.condor.com/de/fliegen-geniessen/besondere-betreuung/passagiere-mit-besonderen-beduerfnissen/mobilitaetshilfen.jsp", "src": [ "s7" ] }, { "label": "Hazardous goods table (battery-powered mobility aids need operator approval)", "url": "https://www.condor.com/eu/flight-preparation/baggage-and-animals/hazardous-goods.jsp", "src": [ "s5" ] }, { "label": "Special assistance overview", "url": "https://www.condor.com/eu/fly-with-us/special-assistance/travel-assistance.jsp", "src": [ "s2" ] } ], "notes": "The EU request-form page prints \"+49(0)6171 6988978\" but its tel: link points at 0800 107 3409; the US version of the same page links tel:004961716988978, so the +49 number is the one to trust. No TTY/relay line or country-by-country disability desk is published." }, "policy": { "notice_hours": { "value": 48, "detail": "Pre-book assistance and wheelchair carriage as early as possible and no less than 48 hours before the flight; Condor cites Regulation (EC) 1107/2006 requiring notification at least 48 hrs before travel. Be at the airport 3 h before long-haul, 2 h before short-haul flights.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Book wheelchair assistance in Manage My Booking, use the online special-assistance form, or call +49 6171 6988978; for an electric mobility aid also email the signed EMA form to specialassistance@condor.com at least 48 h ahead", "detail": "Wheelchair assistance can be booked online via Manage My Booking; any other special assistance via the online form or the contact centre. Condor sends written confirmation. Assistance booked for the outbound flight is booked for the return too, if on the same carrier.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "\"We will transport up to two mobility aids for you free of charge (e.g. manual powered wheelchair, walking frame, crutches)\"; airport and on-board assistance is also provided free of charge. Walking sticks and crutches carried in the cabin do not count towards the hand-baggage allowance.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "Two mobility aids per passenger are carried free of charge (German: \"Gerne transportieren wir zwei Mobilitätshilfen kostenlos\").", "src": [ "s1", "s7" ] }, "manual": { "allowed": { "value": true, "detail": "Manually operated wheelchairs, walking frames/rollators and crutches are accepted; up to two such aids travel free. If the aid must be dismantled for transport, carry the instructions and any tools needed.", "src": [ "s1", "s7" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Condor states only that walking sticks and crutches may be carried on board and do not count as hand baggage; it says nothing about stowing a folding manual wheelchair in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "German page: \"Sofern möglich erhalten Sie Ihren Rollstuhl nach Ankunft direkt nach dem Aussteigen am Flugzeug\" — where possible the chair is returned at the aircraft on arrival, but the service is not offered at every airport; otherwise it is delivered on the outsize-baggage belt.", "src": [ "s7" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for manual mobility aids is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size for a manual wheelchair is published; the hold figures Condor quotes appear only in the battery-powered section (see electric.max_dimensions).", "src": [], "basis": null }, "notes": "Walking sticks and crutches may be carried on board and are not counted against the hand-baggage allowance.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "The battery may stay installed only if the aid can be loaded, stowed, secured and unloaded upright (terminals protected, battery secured, circuits isolated, spill-resistant vent caps recommended, no spares). If upright handling is impossible the battery must be removed — the German page states the removed wet battery may not travel as baggage at all and must go as a cargo shipment via a dangerous-goods-certified freight forwarder; the chair then travels as ordinary checked baggage.", "src": [ "s1", "s7" ] }, "non_spillable": { "value": true, "detail": "Accepted with the battery installed if terminals are protected from short circuit, the battery is securely attached and circuits are inhibited; no spare batteries are allowed in that case. If the design lets the user remove the battery it must be removed, protected and carried in strong rigid packaging in the hold (packaging not supplied by Condor); the German page then allows a maximum of one spare, also in break-proof packaging in the hold.", "src": [ "s1", "s7" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion powered mobility aids are accepted. Where the design allows the user to remove the battery (e.g. a collapsible device) the battery must be removed, its terminals protected against short circuit, and it must be carried in the passenger cabin.", "src": [ "s1", "s7" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Condor gives watt-hour figures only for detached and spare batteries; it states no Wh cap for a battery that stays installed in the chair (installed batteries must simply be securely attached).", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the battery is to be detached from the wheelchair then the battery must not exceed 300 Wh or two batteries each not exceeding 160Wh.\" Detached batteries travel in the passenger cabin with the circuits protected from short circuit.", "src": [ "s1", "s7" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160Wh can be carried.\" Spares must be carried in the passenger cabin with the circuits protected from short circuit.", "src": [ "s1", "s7" ] }, "spares_allowed": { "value": 2, "detail": "Lithium: one spare of up to 300 Wh OR two spares each of up to 160 Wh — two is the maximum count, and only at the lower rating. No spares are permitted alongside an installed non-spillable or spillable battery; the German page allows one spare non-spillable battery in the hold when the battery is removable.", "src": [ "s1", "s7" ] }, "removal_required": { "value": "conditional", "detail": "Only where the device is specifically designed to let the user remove the battery: a lithium battery must then be removed and carried in the cabin, a removable non-spillable battery removed and carried in rigid packaging in the hold. A wet/spillable battery may stay installed if the aid can be handled upright, otherwise it must be removed and shipped as cargo.", "src": [ "s1", "s7" ] }, "terminals": { "value": true, "detail": "Terminals must be protected from short circuit (insulating tape where they are exposed; fully encased integral batteries need not be disconnected). Circuits must be inhibited — a push-button off switch is not enough: remove the key, disconnect the cable plug, or fit an inhibiting plug (e.g. an Airsafe plug). Installed batteries must be securely attached to the chair.", "src": [ "s1", "s7" ] }, "documentation": { "value": true, "detail": "Condor requires make and model, dimensions (L x W x H), tare (unladen) weight, number of batteries and battery type (WCBD non-spillable / WCBW wet spillable / WCLB lithium-ion); the German page also asks the Wh rating of each lithium battery. The completed, signed EMA form must be emailed in advance to specialassistance@condor.com and carried on every flight.", "src": [ "s1", "s7", "s8" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but Condor's hazardous-goods table records \"operator's approval required: yes\" for mobility aids with spillable, non-spillable or lithium batteries, and the signed EMA form must reach specialassistance@condor.com at least 48 h before departure. Carriage is refused if the aid exceeds the cargo-door dimensions, if its tare weight exceeds aircraft loading limits, or if Condor is not satisfied it has been made safe per the ICAO Technical Instructions.", "src": [ "s1", "s5", "s7" ] }, "max_weight_kg": { "value": null, "detail": "No weight figure is published. Condor states only that carriage may be prevented if the tare (unladen) weight of the aid exceeds the aircraft loading limitations after all load-spreading options have been considered.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 107, "width_cm": 127, "length_cm": 140, "detail": "Condor cannot guarantee the aircraft type but confirms these minimum hold dimensions across the fleet: width 1.27 m/50 in, height 1.07 m/42 in, length 1.4 m/55 in (German: \"Folgende Maße können wir jedoch für alle Flugzeuge der Condor immer bestätigen/verladen\"). Some types are larger — if your aid exceeds these figures, contact Condor. This is a guaranteed-loadable hold envelope, not a stated maximum chair size.", "src": [ "s1", "s7" ], "basis": "hold_compartment" }, "gate_delivery": { "value": true, "detail": "German page, battery-powered section: where possible the chair is returned directly at the aircraft after disembarking; the service is not available at every airport, in which case it is delivered on the outsize-baggage belt.", "src": [ "s7" ] }, "notes": "Wheelchair/mobility-aid carriage can only be booked with Condor for flights with a DE flight number; for any other flight the operating airline must be contacted." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "All Condor aircraft are fitted with an on-board wheelchair (WCOB) and crew can help you to and from the lavatory; it should be pre-booked. For safety reasons crew cannot help you in or out of the chair or into the cubicle — passengers needing that must travel with a companion.", "src": [ "s3", "s7" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Condor says crew will help a customer to and from the on-board lavatory provided no lifting or carrying is involved, but publishes nothing about an accessible/wheelchair-accessible lavatory.", "src": [ "s3" ] }, "transfer_assistance": { "value": true, "detail": "On-board assistance includes moving to and from the aircraft seat, use of the on-board wheelchair, help to and from the lavatory (no lifting or carrying) and help with hand baggage. Boarding to the seat (WCHC) is by airbridge, ambulift or a specially adapted wheelchair depending on the airport.", "src": [ "s3" ] }, "seating": { "value": null, "detail": "No movable-armrest, bulkhead or accessible-seat policy is published. Condor states only that it supports up to one carer/travelling companion and will arrange seating together (the companion must buy a ticket at the same time), plus an adjacent-seating rule for children on Italian routes.", "src": [ "s3" ] } }, "damage_liability": { "value": "Montreal Convention limit — 1,519 SDR (approx. EUR 1,900) for damage to or loss of checked baggage", "detail": "\"In accordance with the Montreal Convention, we accept liability for the damage and loss of travel baggage up to a maximum of 1,519.00 SZR (approx. 1,900.00 EUR).\" Damage must be reported at the Lost and Found desk before leaving the airport, or via self-service within 3 days, and the claim asserted within 7 days of receiving the baggage. No mobility-aid-specific full-value rule is published.", "src": [ "s6", "s1" ] }, "aircraft_hold_note": "Condor's fleet is mixed and the type is not guaranteed at booking; it will only confirm that an aid up to 1.27 m wide x 1.07 m high x 1.4 m long can be loaded on every aircraft. Larger aids may fit on some types but must be discussed with Condor in advance." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en,de", "notes": "Condor publishes a detailed mobility-aid page in both English and German; the German version adds two things the English one omits — return of the chair at the aircraft door where the airport allows it, and the fact that a removed wet (spillable) battery may NOT travel as baggage and must go as a separate cargo shipment through a dangerous-goods-certified freight forwarder. The hazardous-goods table marks all battery-powered mobility aids as requiring operator's approval, which is why electric.allowed is recorded as conditional. Carriage of the aid can only be booked with Condor for DE-numbered flights. The US site (condor.com/us) carries word-for-word the same mobility-aid text; no separate US Complaints Resolution Official / ACAA disability page was found, and the EMA form PDF is dated JAN2021.", "searched_urls": [ "https://www.condor.com/eu/", "https://www.condor.com/eu/fly-with-us/special-assistance/travel-assistance.jsp", "https://www.condor.com/eu/fly-enjoy/special-assistance/assistance-for-our-customers/your-mobility-aids.jsp", "https://www.condor.com/eu/fly-enjoy/special-assistance/assistance-for-our-customers/at-the-airport-and-on-board.jsp", "https://www.condor.com/eu/fly-enjoy/special-assistance/assistance-for-our-customers/special-assistance-request-form.jsp", "https://www.condor.com/eu/flight-preparation/baggage-and-animals/hazardous-goods.jsp", "https://www.condor.com/eu/flight-preparation/baggage-and-animals/delayed-or-damaged-baggage.jsp", "https://www.condor.com/us/fly-enjoy/special-assistance/assistance-for-our-customers/your-mobility-aids.jsp", "https://www.condor.com/us/fly-enjoy/special-assistance/assistance-for-our-customers/special-assistance-request-form.jsp", "https://www.condor.com/de/", "https://www.condor.com/de/fliegen-geniessen/besondere-betreuung/passagiere-mit-besonderen-beduerfnissen.jsp", "https://www.condor.com/de/fliegen-geniessen/besondere-betreuung/passagiere-mit-besonderen-beduerfnissen/mobilitaetshilfen.jsp", "https://www.condor.com/de/fliegen-geniessen/spezielle-betreuung/betreuung-unserer-gaeste/ihre-mobilitaetshilfen.jsp" ] } }, { "schema_version": "1.1", "slug": "copa-airlines", "name": "COPA Airlines", "iata_code": "CM", "icao_code": "CMP", "country": "Panama", "region": "Latin America & Caribbean", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.copaair.com/", "sources": [ { "id": "s1", "title": "Special Services Request (Including Wheelchair) — cargo-door tables, cabin limits, CRO, damage claims", "url": "https://www.copaair.com/en-gs/travel-information/special-assistance/wheelchairs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted baggage — wheelchair batteries, lithium batteries, wet batteries", "url": "https://www.copaair.com/en-gs/travel-information/baggage-information/restricted-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Types of Assistance for Passengers with Special Services", "url": "https://www.copaair.com/en-gs/travel-information/special-assistance/types-of-assistance-for-passengers-with-special-services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessibility Plan and Feedback Process", "url": "https://www.copaair.com/en-gs/travel-information/special-assistance/accessibility-plan-and-feedback-process/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Call Center in United States", "url": "https://www.copaair.com/en-gs/customer-service/call-center/north-america-united-states/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Call Center in Panama", "url": "https://www.copaair.com/en-gs/customer-service/call-center/central-america-panama/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Special Services hub", "url": "https://www.copaair.com/en-gs/travel-information/special-assistance/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Panama — Call centre (wheelchair and special-services requests)", "number": "+507 217 2672", "hours": "Monday to Sunday 5:00 am – 11:00 pm", "region": "PA", "src": [ "s6" ] }, { "label": "United States — Call centre", "number": "+1 786 840 2672", "hours": "Monday to Sunday 5:00 a.m. – 11:00 p.m. (GMT-5)", "region": "US", "src": [ "s5" ] }, { "label": "Canada — Accessibility Plan feedback (Copa's Customer Experience Sr Director)", "number": "+1 647 493 5022", "region": "CA", "src": [ "s4" ] } ], "email": [ { "label": "Accessibility plan / accessibility feedback", "address": "customerfeedbackca@copaair.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Accessibility feedback form (also used to request the accessibility plan in an alternate format)", "url": "https://help.copaair.com/hc/en-us/requests/new?tf_subject=Feedback+de+Accesibilidad&ticket_form_id=23025844814999", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Special Services Request (Including Wheelchair) — cargo-door sizes, cabin limits, CRO and claims", "url": "https://www.copaair.com/en-gs/travel-information/special-assistance/wheelchairs/", "src": [ "s1" ] }, { "label": "Restricted baggage — wheelchair and lithium battery rules", "url": "https://www.copaair.com/en-gs/travel-information/baggage-information/restricted-baggage/", "src": [ "s2" ] }, { "label": "Types of Assistance for Passengers with Special Services", "url": "https://www.copaair.com/en-gs/travel-information/special-assistance/types-of-assistance-for-passengers-with-special-services/", "src": [ "s3" ] }, { "label": "Special Services hub", "url": "https://www.copaair.com/en-gs/travel-information/special-assistance/", "src": [ "s7" ] } ], "notes": "Copa publishes no accessibility-only phone line; wheelchair requests go through the country call centres (a per-country directory sits at copaair.com/en-gs/customer-service/call-center/). The only disability-specific contacts published are the Canadian accessibility-plan channels (+1 647 493 5022, customerfeedbackca@copaair.com). Copa states that trained CROs are available at airports in the United States, Puerto Rico and Panama." }, "policy": { "notice_hours": { "value": 24, "detail": "\"The request for a wheelchair must be made in advance by contacting our Call Center at least 24 hours before your flight's departure or during the check-in counter.\" The same 24-hour notice applies to requesting the on-board (aisle) wheelchair.", "src": [ "s1" ] }, "how_to_request": { "value": "Call the Copa call centre at least 24 hours before departure, or ask at the check-in counter", "detail": "Copa asks you to say whether you need assistance for the whole journey (equipment and personnel) or whether you are bringing your own wheelchair. Airport wheelchair assistance runs from the check-in counter to the gate, and on arrival from the gate to the customs exit.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Copa does not state on its wheelchair page whether carriage of a personal mobility device is free of baggage charges. It states only that \"the airline provides assistance at no extra cost to its passengers in boarding, transit, disembarkation, immigration and customs\", and that \"wheelchairs and other travel assistance items have priority over baggage and cargo\".", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Copa does not publish a number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs may be checked as baggage or, space permitting, carried in the cabin — \"Only manual wheelchairs are allowed\" in the cabin. Wheelchairs and other travel assistance items have priority over baggage and cargo.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"Transport it in the cabin: If space is available, you can carry it in the cabin, as long as it meets the permitted dimensions (36 inches high, 39 inches long, and 12 inches wide). Only manual wheelchairs are allowed.\" You will be asked to board early to stow it in the closet; if it does not fit any cabin stowage space it is checked into the hold.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Copa says \"if you choose to check your wheelchair, you may obtain a bag tag at the door of the aircraft\" (i.e. gate check is possible), but does not publish whether the chair is returned at the aircraft door on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Copa publishes no weight limit for a checked wheelchair.", "src": [] }, "max_dimensions": { "height_cm": 83.8, "width_cm": 121.9, "length_cm": null, "detail": "CARGO-DOOR APERTURE, not a stated maximum chair size. Copa's Table A gives, for both the 737-700/800 and the 737 MAX 8/9, a front cargo door of 35 in x 48 in (89 cm x 122 cm) and a rear cargo door of 33 in x 48 in (84 cm x 122 cm). The smaller rear door is recorded here. Copa's instruction is to \"ensure the dimensions do not exceed the maximum allowed sizes, which may vary depending on the aircraft assigned to your flight\".", "src": [ "s1" ], "basis": "hold_door" }, "notes": "Copa asks passengers to report the condition of the wheelchair or assistive device before carriage; pre-existing damage is documented at check-in. Copa does not carry stretchers or incubators.", "cabin_stowage_dimensions": { "height_cm": 91.4, "width_cm": 30.5, "length_cm": 99.1, "basis": "cabin_stowage", "detail": "In-cabin limit for a manual wheelchair, subject to space: \"36 inches high, 39 inches long, and 12 inches wide\" (91.4 x 99.1 x 30.5 cm). Only manual chairs qualify.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted as an exception to Copa's ban on wet batteries (\"Exception: wheelchairs operated with these batteries\"). Terminals must be disconnected and insulated and the battery secured to the chair, with the chair carried upright and secured; if that is not possible the battery is removed, packed in strong metal or plastic packaging with enough compatible absorbent material, marked \"wet battery with wheelchair\" with a corrosive label, and loaded upright. If the battery may leak fluid the captain is notified on the appropriate form and a tag describing the battery type is attached.", "src": [ "s2", "s1" ] }, "non_spillable": { "value": true, "detail": "\"Non-spillable batteries: They can be transported as long as the edges [terminals] are disconnected and insulated and the battery is properly secured to the wheelchair.\"", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Accepted, but the battery must come out of the chair: \"Lithium batteries: The battery should be removed from the equipment and placed in a protective case\" and carried in the cabin. Copa's wheelchair page adds \"only lithium batteries are allowed to be onboard\". Batteries over 160 Wh are otherwise banned \"except for mobility aids (e.g., wheelchairs)\".", "src": [ "s2", "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No installed-battery watt-hour cap is published, because Copa requires lithium wheelchair batteries to be removed from the chair and carried in the cabin in a protective case.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The battery should be removed from the equipment and placed in a protective case. Battery and spare must not exceed 300 Wh. For equipment that requires two batteries, each battery must not exceed 160Wh.\"", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Same rule: \"Battery and spare must not exceed 300 Wh. For equipment that requires two batteries, each battery must not exceed 160Wh.\" Loose/spare lithium batteries are never allowed in checked baggage — carry-on only, individually protected against short circuit.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Copa does not publish a number of spare wheelchair batteries; it only says \"battery and spare must not exceed 300 Wh\", implying at least one spare is permitted in the cabin.", "src": [] }, "removal_required": { "value": true, "detail": "\"If you have an electric wheelchair, Copa Airlines policies require you to remove the batteries from the wheelchair and store the batteries in an upright position.\" For lithium specifically, the battery is removed, placed in a protective case and carried in the cabin. Non-spillable and spillable batteries may otherwise stay secured to the chair with terminals disconnected and insulated.", "src": [ "s1", "s2" ] }, "terminals": { "value": "Terminals must be disconnected and insulated and the battery secured to the chair; loose lithium batteries must be individually protected against short circuit", "detail": "\"The edges [terminals] must be disconnected and insulated, the battery secured to the wheelchair and the wheelchair placed upright on the aircraft, equally well secured.\" Loose lithium batteries \"must always be individually protected to avoid short circuits\" — original packaging, taped terminals, a plastic sleeve or a separate bag.", "src": [ "s2" ] }, "documentation": { "value": "Tell staff the manufacturer's folding/unfolding instructions, any special hold-handling instructions and whether the batteries are spillable; battery capacity must be visibly marked in Wh", "detail": "\"Let our staff know about the manufacturer's instructions for folding and unfolding the wheelchair, and whether there are any special instructions for carrying the wheelchair in the hold. In addition, let us know whether or not the batteries are spillable.\" A leak-capable battery triggers a captain's notification form and a battery-type tag. Copa also requires that \"the device/battery must visibly display its capacity in 'Wh' for lithium-ion\".", "src": [ "s1", "s2" ] } }, "allowed": { "value": true, "detail": "Electric wheelchairs are carried in the hold, but \"if you have an electric wheelchair, Copa Airlines policies require you to remove the batteries from the wheelchair and store the batteries in an upright position\". Powered chairs are not eligible for cabin stowage (\"only manual wheelchairs are allowed\" in the cabin).", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Copa publishes no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": 83.8, "width_cm": 121.9, "length_cm": null, "detail": "CARGO-DOOR APERTURE, not a stated maximum chair size. Rear cargo door 33 in x 48 in (84 x 122 cm) on both the 737-700/800 and the 737 MAX 8/9; front door 35 in x 48 in (89 x 122 cm). Copa also publishes hold lengths (Table B, 184–470 in depending on model and compartment) and hold width/height figures (Table C).", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": null, "detail": "Not published. Copa says a checked chair may be bag-tagged at the aircraft door on departure, but says nothing about returning it at the door on arrival.", "src": [] }, "notes": "Hoverboards and other lithium-powered recreational mobility boards are refused outright; that ban does not affect wheelchairs." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All Copa Airlines aircraft have an onboard wheelchair. These wheelchairs are specially designed to fit the aisle of our aircraft and may be used by semi-ambulatory customers to access the bathroom.\" Request it via the reservation centre at least 24 hours before departure.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Copa says only that the on-board wheelchair may be used by semi-ambulatory customers to reach the bathroom; it makes no claim about an accessible lavatory on its all-737 fleet.", "src": [] }, "transfer_assistance": { "value": false, "detail": "\"The transfer from seat to seat for individuals with limited mobility is the responsibility of the passenger's companion; service agents may provide support without assuming primary responsibility.\" Copa also states it does not provide medical manoeuvres, assistance with physiological needs, or the disassembly/assembly of medical assistance equipment.", "src": [ "s3" ] }, "seating": { "value": null, "detail": "Copa publishes no movable-armrest or bulkhead-seating policy for wheelchair users.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limits apply; choice of authorised repair provider with reimbursement; claim within 72 hours", "detail": "\"All claims for destruction, loss, damage, or delay of wheelchairs or assistive devices are subject to the conditions, limitations, and exceptions established in the Montreal Convention.\" If damaged in Copa's custody \"you have the right to choose an authorized provider of your preference for repairs and submit the corresponding invoices for reimbursement\". File at the Airport Baggage Service Office within 72 hours; contact a CRO or Copa representative. For a delayed device, Copa provides a temporary wheelchair at some stations and coordinates one through the CRO elsewhere.", "src": [ "s1" ] }, "aircraft_hold_note": "All-Boeing 737 fleet. Cargo-door apertures (Copa Table A), identical for the 737-700/800 and 737 MAX 8/9: front 35 in x 48 in (89 x 122 cm), rear 33 in x 48 in (84 x 122 cm). Copa also publishes hold lengths (Table B): 737-700 front 184 in / rear 317 in; 737-800A 302/429; 737-800B 296/429; MAX 8 428/296; MAX 9 470/348 in. Table C width/height figures are published as an unlabelled three-row table and are ambiguous — a human should re-read them." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Copa's English global (en-gs) site carries the full 'asistencia especial' content, so no translation was needed. Two things a wheelchair user should note: (1) Copa requires the batteries to be REMOVED from an electric wheelchair — one of the stricter policies among the carriers reviewed — and lithium batteries must then travel in the cabin in a protective case, capped at 300 Wh (160 Wh each where the chair takes two); (2) Copa explicitly places seat-to-seat transfer on the passenger's companion rather than on its staff. Copa also does not state anywhere on the wheelchair page that carriage of the device itself is free, only that the assistance service is. The width/height table (Table C) on the wheelchair page is printed without row labels and should be re-read by a human before any figure from it is used.", "searched_urls": [ "https://www.copaair.com/en/web/gs", "https://www.copaair.com/en-gs/travel-information/special-assistance/", "https://www.copaair.com/en-gs/travel-information/special-assistance/wheelchairs/", "https://www.copaair.com/en-gs/travel-information/special-assistance/types-of-assistance-for-passengers-with-special-services/", "https://www.copaair.com/en-gs/travel-information/special-assistance/accessibility-plan-and-feedback-process/", "https://www.copaair.com/en-gs/travel-information/baggage-information/restricted-baggage/", "https://www.copaair.com/en-gs/travel-information/baggage-information/", "https://www.copaair.com/en-gs/travel-information/baggage-information/special-baggage/", "https://www.copaair.com/en-gs/customer-service/call-center/", "https://www.copaair.com/en-gs/customer-service/call-center/north-america-united-states/", "https://www.copaair.com/en-gs/customer-service/call-center/central-america-panama/" ] } }, { "schema_version": "1.1", "slug": "corendon-airlines", "name": "Corendon Airlines", "iata_code": "XC", "icao_code": "CAI", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.corendonairlines.com", "sources": [ { "id": "s1", "title": "Rules and Regulations Details — Special conditions (Special assistance and care; Passengers with restricted mobility)", "url": "https://www.corendonairlines.com/rules-and-regulations/special-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage allowance — Hazardous substances (Dangerous Goods Table: Battery powered wheelchairs and vehicles)", "url": "https://www.corendonairlines.com/baggage-allowance/hazardous-substances", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Support Center — Contact (Call Centre numbers by country)", "url": "https://www.corendonairlines.com/support-center/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage allowance — Other baggage rules (liability for damaged/lost baggage)", "url": "https://www.corendonairlines.com/baggage-allowance/other-baggage-rules", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Customer contact form (category: Baggage included in special services — pushchair, wheelchair etc.)", "url": "https://www.corendonairlines.com/support-center/contact/customer-contact-form", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Kurallar ve Yönetmelikler — Özel durumlar (Turkish original of the special-assistance rules)", "url": "https://www.corendonairlines.com/tr/kurallar-ve-yonetmelikler/ozel-durumlar", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Türkiye — Call Centre (24/7)", "number": "444 4 737", "hours": "24 hours a day, 7 days a week", "region": "TR", "src": [ "s3" ] }, { "label": "Other countries — Call Centre (24/7)", "number": "+90 216 444 47 37", "hours": "24 hours a day, 7 days a week", "region": "TR", "src": [ "s3" ] }, { "label": "Netherlands — Call Centre", "number": "+31 20 323 3105", "hours": "24 hours a day, 7 days a week", "region": "NL", "src": [ "s3" ] }, { "label": "Germany — Call Centre", "number": "+49 211 9629 4085", "hours": "24 hours a day, 7 days a week", "region": "DE", "src": [ "s3" ] }, { "label": "Belgium — Call Centre (English)", "number": "+32 2 899 2537", "hours": "24 hours a day, 7 days a week", "region": "BE", "src": [ "s3" ] }, { "label": "Poland — Call Centre (English)", "number": "+48 22 152 0952", "hours": "24 hours a day, 7 days a week", "region": "PL", "src": [ "s3" ] }, { "label": "United Kingdom — Call Centre", "number": "+44 20 388 543 30", "hours": "24 hours a day, 7 days a week", "region": "GB", "src": [ "s3" ] }, { "label": "Spain — Call Centre", "number": "+34 85 6950 721", "hours": "24 hours a day, 7 days a week", "region": "ES", "src": [ "s3" ] }, { "label": "Austria — Call Centre", "number": "+43 720 022 483", "hours": "24 hours a day, 7 days a week", "region": "AT", "src": [ "s3" ] }, { "label": "Denmark — Call Centre (English)", "number": "+45 781 52 643", "hours": "24 hours a day, 7 days a week", "region": "DK", "src": [ "s3" ] } ], "email": [ { "label": "Customer service address published in the contact page's structured data (not shown in the visible page text)", "address": "aytll@corendon-airlines.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Customer contact form — the channel Corendon names for special-assistance requests and for the dangerous-goods confirmations its battery rules require", "url": "https://www.corendonairlines.com/support-center/contact/customer-contact-form", "src": [ "s5", "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Special conditions — Special assistance and care (wheelchairs, WCHR/WCHS/WCHC, 48 h notice, 114*86 cm)", "url": "https://www.corendonairlines.com/rules-and-regulations/special-conditions", "src": [ "s1" ] }, { "label": "Hazardous substances — battery-powered wheelchairs, 300 Wh / 160 Wh rules", "url": "https://www.corendonairlines.com/baggage-allowance/hazardous-substances", "src": [ "s2" ] }, { "label": "Contact — Call Centre numbers by country", "url": "https://www.corendonairlines.com/support-center/contact", "src": [ "s3" ] } ], "notes": "Corendon publishes no dedicated disability or accessibility phone line, no special-assistance email and no TTY/relay service — the ten numbers above are the general 24/7 Call Centre, and the Customer contact form is the only written channel. The published email address is only present in the contact page's schema.org markup, so treat it as unverified for assistance requests. All of this covers flight numbers XC and XR only; for CD flights (Corendon Dutch Airlines) the site sends you to www.corendon.nl/klantenservice." }, "policy": { "notice_hours": { "value": 48, "detail": "\"When you notify us at least 48hrs before the scheduled departure time of your flight, we can ensure that you recieve the service you need in the best way possible by directing this request to the airport service provider. It may not be possible for the airport to provide timely service for the requests made less than 48 hours before the scheduled departure time.\" A wheelchair or battery needing preparation also requires \"an application ... to the counter at least 2 hours in advance\".", "src": [ "s1" ] }, "how_to_request": { "value": "Tell the agency you bought the ticket from at the time of booking, or file Corendon's Special Request / Customer contact form, and wait for confirmation that the assistance can be arranged for your flight", "detail": "\"Our passengers having such conditions are required to give information to the agency from which they purchased their tickets during the booking or by filling out the Special Request Form on our website and to obtain confirmation that the assistance can be arranged for their specific flight. Since the wheel-chair support will be evaluated according to the limited resources on the aircraft, once it is confirmed, you will be informed.\" The contact form has a category \"Baggage included in special services (pushchair, wheelchair etc.)\".", "src": [ "s1", "s5" ] }, "fee_charged": { "value": false, "detail": "Under \"Wheelchair wage tariff\" Corendon lists who gets wheelchair service free of charge: passengers 65 or over, holders of a disability card, passengers with a medical report stating they need a wheelchair, and \"our passengers who bring their own wheelchairs\". For WCHC it adds \"If requested by the passenger, wheelchair service is provided free of charge by Corendon Airlines.\" Corendon does not separately state that a checked mobility aid sits outside the baggage allowance.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Corendon caps the number of assisted passengers per flight (10 WCHR, 10 WCHS, 4 WCHC), but never says how many mobility devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are carried in the cargo compartment, and \"in the case of manual wheelchairs or those accompanied by attendants, there is no limit on the number of wheelchairs allowed\" on a flight. \"It is the responsibility of the passenger to ensure the wheelchair is correctly folded ... in order for it to be loaded on the aircraft\" — ground staff will not prepare it for you.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Corendon describes no in-cabin stowage for a folding manual wheelchair; every wheelchair statement on the page concerns the cargo compartment.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Corendon says reduced-mobility passengers \"are accompanied by the ground staff after landing\" but never says whether the wheelchair itself comes back at the aircraft door or on the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — Corendon states no weight limit for a wheelchair.", "src": [] }, "max_dimensions": { "height_cm": 86, "width_cm": 114, "length_cm": null, "detail": "\"Sizes of wheelchairs to be carried should not be larger than 114*86 cm.\" The Turkish original makes clear it is the condition for hold carriage: \"Tekerlekli sandalyelerin kargo bölümünde taşınabilmesi için ölçülerinin 114*86 cm'den büyük olmamalıdır.\" Corendon does NOT label which figure is which axis — the width/height split shown here is not the airline's wording. Confirm the orientation before you fly.", "src": [ "s1", "s6" ], "basis": "max_device" }, "notes": "Per-flight caps: \"The maximum number of wheelchairs that can be accepted on a flight is 10\" — max 10 WCHR, max 10 WCHS, max 4 WCHC — and \"requests above this number cannot be accepted due to safety measures\", except that manual wheelchairs and passengers travelling with an attendant are not counted against the limit.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Corendon describes no in-cabin wheelchair stowage space or closet.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "DG table, wheelchairs with flow (spillable) batteries: the battery \"may have the battery installed in the device, provided that they are always loaded, secured ... and unloaded in an upright position. The battery terminals must be protected from short circuits, e.g. enclosed in a battery container, and the battery must be securely fastened to the wheelchair. Confirmation via the Customer Contact Form is required.\" If the chair cannot be loaded upright the battery must come out and travel separately in the hold in a plastic container.", "src": [ "s2", "s1" ] }, "non_spillable": { "value": "conditional", "detail": "\"Battery-powered wheelchairs or other similar portable devices powered by batteries which do not leak or which comply with Special Provision A123 or A199 of the IATA Dangerous Goods Regulations, provided that the batteries are protected against short circuits (e.g. placed in a battery container and securely attached to the wheelchair). Confirmation via the Customer Contact Form is required.\" The special-conditions page adds that the battery must be disconnected, securely attached and its poles insulated.", "src": [ "s2", "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted subject to prior confirmation via the Customer Contact Form. For a collapsible lithium-ion powered device \"the lithium-ion battery must be removed and carried in the cabin\"; a battery that cannot be fully removed stays in the chair with its terminals disconnected but must meet the UN Manual of Tests and Criteria, Part III, Section 38.3, with proof at check-in.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap published for a battery that stays in the chair. Corendon says only \"Wheelchairs with batteries that cannot be fully removed are taken onboard by disconnecting the battery terminals. Those batteries must meet the requirements of the 'UN Manual of Tests and Criteria', Part III, Section 38.3.\" Its 300 Wh / 160 Wh figures are written for the removable-battery case — do not read them across.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Portable support devices: Cordless portable devices powered by a lithium-ion battery (collapsible). In this case, the lithium-ion battery must be removed and carried in the cabin. The batteries of such wheelchairs must not exceed 300 watt hours, or the battery of a device equipped with two batteries required for operation must not exceed 160 watt hours per battery.\"", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 watt hours or two spare batteries not exceeding 160 watt hours each may be carried in the cabin.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "\"A maximum of one spare battery not exceeding 300 watt hours or two spare batteries not exceeding 160 watt hours each may be carried in the cabin\" — two only if each is 160 Wh or less, one if it is up to 300 Wh. Spares go in the cabin, never the hold, and need confirmation via the Customer Contact Form.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair. Collapsible lithium-ion powered devices: \"the lithium-ion battery must be removed and carried in the cabin\". Batteries that cannot be fully removed travel installed with the terminals disconnected. Non-spillable/dry batteries may go in the hold with the battery disconnected and strapped to the chair, but \"if the wheelchair cannot be loaded upright, be stacked, secured and emptied, its battery must be disconnected and taken to the baggage compartment separately\".", "src": [ "s2", "s1" ] }, "terminals": { "value": true, "detail": "Yes. Special conditions: the battery must be \"disconnected, securely attached to the wheelchair and the poles of the battery are insulated\"; carried loose in the hold it \"must be placed in a plastic bowl or container, thereby the contamination and corrosion of the cargo compartment shall be prevented\". The DG table repeats that terminals must be protected against short circuit, e.g. enclosed in a battery container.", "src": [ "s1", "s2" ] }, "documentation": { "value": true, "detail": "For a battery that cannot be fully removed: \"Those batteries must meet the requirements of the 'UN Manual of Tests and Criteria', Part III, Section 38.3. Proof must be provided when checking in at the airport, e.g. by a certificate from the manufacturer, or a personal written confirmation.\" Every wheelchair-battery variant additionally needs \"Confirmation via the Customer Contact Form\".", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs appear in Corendon's Dangerous Goods Table in three variants (removable lithium-ion, non-spillable, and installed flow/spillable batteries) and every one carries the line \"Confirmation via the Customer Contact Form is required\" — i.e. prior approval. The chair must also arrive flight-ready: \"Ground handling officers do not have the necessary equipment to disassemble batteries or chargers.\"", "src": [ "s2", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Corendon states no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": 86, "width_cm": 114, "length_cm": null, "detail": "The same single figure Corendon publishes for all wheelchairs: \"Sizes of wheelchairs to be carried should not be larger than 114*86 cm\", given in the Turkish text as the condition for carriage in the cargo compartment. Corendon does not say which number is which axis; the width/height split shown here is not the airline's.", "src": [ "s1", "s6" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published — Corendon does not say where a checked powered wheelchair is returned.", "src": [] }, "notes": "Corendon puts the whole burden of preparing the chair on the passenger: \"It is the responsibility of the passenger to ensure the wheelchair is correctly folded or if applicable batteries disconnected and stored in the correct containers in order for it to be loaded on the aircraft. Ground handling officers do not have the necessary equipment to disassemble batteries or chargers. Therefore, it can only be transported if it is ready for the flight.\" Report to the desk at least 2 hours before departure for this. Separately, personal electric devices such as electric skateboards, mini Segways and self-balancing wheels are refused outright." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Corendon says nothing about an on-board aisle chair on any of its aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — Corendon mentions the cabin lavatory only inside its WCHR/WCHS/WCHC definitions, never whether any lavatory is accessible.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. Corendon says reduced-mobility passengers \"are accompanied by the ground staff after landing and to the aircraft after the completion of the Check-in operation\", but never says who transfers a passenger between wheelchair and aircraft seat; its WCHC definition describes someone who \"cannot make long journeys alone without a companion\".", "src": [] }, "seating": { "value": "Reduced-mobility passengers may only be given window seats (A and F); never emergency-exit rows or extra-legroom seats", "detail": "\"Our passengers with reduced mobility can only travel on window seats (A and F seats). Seats other than these can be allocated according to the physical condition of the passengers depending on the assessment of the airport Check-in personnel.\" Exit rows are barred to \"passengers with limited mobility\" and crew will reseat anyone placed there. Corendon publishes nothing about movable armrests.", "src": [ "s1" ] } }, "damage_liability": { "value": "Corendon states it \"takes no responsibility for loss or damage to baggage\" and settles damaged/lost baggage claims on weight, not value", "detail": "Other baggage rules: \"Corendon Airlines takes no responsibility for loss or damage to baggage\"; \"Corendon Airlines shall not be held liable for loss or damages of protruding parts such as wheels, feet, locks, straps, pull handles\"; \"Corendon Airlines base settlements on the weight of the baggage in case of any damaged/lost baggage. Private insurance companies' base settlements on value.\" No mobility-aid exception is published.", "src": [ "s4" ] }, "aircraft_hold_note": "Corendon's only size rule is a flat \"114*86 cm\" maximum for a wheelchair to go in the cargo compartment; it publishes no per-aircraft hold or door dimensions and does not say which axis each figure refers to." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "English pages, cross-checked against the Turkish originals (the operator is Turistik Hava Taşımacılık A.Ş., Antalya). Everything here applies only to flight numbers XC and XR; the site repeats on every page that CD flights (Corendon Dutch Airlines) are governed by www.corendon.nl/klantenservice, so do not read this record across to CD. A human should re-check: (1) the \"114*86 cm\" maximum wheelchair size is published with no axis labels in either language — the width/height mapping here is an editorial choice, and anyone with a chair near that size must confirm the orientation; (2) Corendon demands prior \"Confirmation via the Customer Contact Form\" for every wheelchair-battery variant yet publishes no dedicated accessibility phone line or email, and the only email address on the contact page lives in its schema.org markup; (3) per-flight caps of 10 WCHR / 10 WCHS / 4 WCHC mean a powered-chair user can be refused on capacity grounds even with 48 h notice — wheelchair support \"will be evaluated according to the limited resources on the aircraft\"; (4) the airline flatly disclaims responsibility for damage to baggage and settles on weight, with no mobility-aid carve-out; (5) nothing on the site mentions an on-board aisle chair, an accessible lavatory or gate delivery; (6) the 300 Wh / 160 Wh figures belong to the removable-battery case only — there is no published cap for a battery that stays installed, only a UN 38.3 proof requirement at check-in.", "searched_urls": [ "https://www.corendonairlines.com/", "https://www.corendonairlines.com/rules-and-regulations/special-conditions", "https://www.corendonairlines.com/support-center/contact", "https://www.corendonairlines.com/support-center/contact/customer-contact-form", "https://www.corendonairlines.com/support-center/baggage-allowence", "https://www.corendonairlines.com/baggage-allowance/hazardous-substances", "https://www.corendonairlines.com/baggage-allowance/other-baggage-rules", "https://www.corendonairlines.com/baggage-allowance/baggage-seat-charges", "https://www.corendonairlines.com/support-center/frequently-asked-questions", "https://www.corendonairlines.com/tr", "https://www.corendonairlines.com/tr/kurallar-ve-yonetmelikler/ozel-durumlar", "https://www.corendonairlines.com/tr/rules-and-regulations/special-conditions" ] } }, { "schema_version": "1.1", "slug": "corsair-international", "name": "Corsair International", "iata_code": "SS", "icao_code": "CRL", "country": "France", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flycorsair.com", "sources": [ { "id": "s1", "title": "Assistance particulière — Conditions de transport applicables aux personnes handicapées et à mobilité réduite (PDF, Édition Janvier 2026)", "url": "https://www.flycorsair.com/sites/default/files/2026-01/guide_information_assistance_particuliere.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Assistance spéciale — Passagers à mobilité réduite (PMR)", "url": "https://www.flycorsair.com/fr/information/assistance-speciale/passagers-a-mobilite-reduite-pmr", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Aide et contact — Service client Corsair (numéros, horaires, service Rogervoice pour les sourds et malentendants)", "url": "https://www.flycorsair.com/fr/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Bagages en soute — matières dangereuses, marchandises interdites, batteries lithium (drones)", "url": "https://www.flycorsair.com/fr/information/bagages/bagage-soute", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Bagages spéciaux — équipements de mobilité et équipement médical", "url": "https://www.flycorsair.com/fr/information/bagages/bagages-speciaux", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Déclaration d'accessibilité — flycorsair.com partiellement conforme (audit AccessiWay 27/06/2024, RGAA 4.1.2 : 53,23 %)", "url": "https://www.flycorsair.com/fr/legal/declaration-daccessibilite", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "France hexagonale — conseillers assistance particulière (numéro non surtaxé, cité dans le guide PMR)", "number": "01 73 323 025", "hours": null, "region": "FR", "src": [ "s1" ] }, { "label": "France hexagonale — Service client 3917 (0,35 €/appel)", "number": "3917", "hours": "Du lundi au dimanche de 07h00 à 00h00", "region": "FR", "src": [ "s3" ] }, { "label": "Antilles (Guadeloupe / Martinique) — Service client 3917", "number": "3917", "hours": "Du lundi au dimanche de 01h00 à 18h00", "region": "GP", "src": [ "s3" ] }, { "label": "Océan Indien et Afrique — Service client (gratuit depuis l'étranger)", "number": "+33 1 70 39 22 10", "hours": "Du lundi au dimanche de 09h00 à 01h00", "region": "RE", "src": [ "s3" ] }, { "label": "Service après-vente — réservation, modification, annulation, réclamation (non surtaxé depuis un poste fixe)", "number": "0800 94 10 08", "hours": null, "region": "FR", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "Formulaire de demande d'assistance à l'aéroport (à remplir après la réservation)", "url": "https://www.flycorsair.com/fr/formulaire-nouvelle-demande?subject=aeroport", "src": [ "s1" ] } ], "relay": [ { "label": "Rogervoice — service client pour les personnes sourdes ou malentendantes", "detail": "Visio-interprétation en temps réel en langue des signes française (LSF) et en langue française parlée complétée (LPC), par des interprètes et visio-codeurs diplômés, accessible depuis la page Contact. Disponible du lundi au vendredi de 8h30 à 21h et le samedi de 8h à 12h (heure France hexagonale).", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Guide « Assistance particulière » (PDF, janvier 2026) — les règles fauteuils et batteries", "url": "https://www.flycorsair.com/sites/default/files/2026-01/guide_information_assistance_particuliere.pdf", "src": [ "s1" ] }, { "label": "Assistance spéciale — Passagers à mobilité réduite (PMR)", "url": "https://www.flycorsair.com/fr/information/assistance-speciale/passagers-a-mobilite-reduite-pmr", "src": [ "s2" ] }, { "label": "Bagages en soute — matières dangereuses et marchandises interdites", "url": "https://www.flycorsair.com/fr/information/bagages/bagage-soute", "src": [ "s4" ] } ], "notes": "Corsair has no dedicated disability email address, but it does have a genuine relay channel (Rogervoice LSF/LPC video interpretation) and the PMR guide names a specific advisers' line, 01 73 323 025, separate from the 3917 switchboard. Corsair's own accessibility declaration rates flycorsair.com at 53.23 % of RGAA 4.1.2 criteria — « partiellement conforme » (AccessiWay audit, 27/06/2024)." }, "policy": { "notice_hours": { "value": 48, "detail": "« Si vous êtes une personne handicapée ou à mobilité réduite et que vous avez besoin d'une assistance spécifique durant votre vol et à l'aéroport, vous devez nous en informer au moment de votre réservation et au plus tard 48 heures avant l'heure de départ de votre vol. » The same 48 h deadline applies to declaring mobility equipment. Corsair also asks you to reach the airport at least 2 hours before departure, and early enough for staff to prepare the chair for loading.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Declare the assistance and the mobility equipment when booking and at the latest 48 h before departure — by phone on 01 73 323 025, or, once booked, through Corsair's online assistance-request form", "detail": "« Vous pouvez contacter nos conseillers au numéro suivant : 01 73 323 025 (appel non surtaxé). Une fois votre réservation effectuée, vous pourrez également effectuer votre demande d'assistance spécifique via le formulaire disponible sur notre site internet (rubrique « A l'aéroport »). » Corsair warns that « une validation et/ou un accord médical pourra être nécessaire ».", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "« CORSAIR transportera gratuitement en soute en sus de la franchise bagages autorisée, deux équipements de mobilité (fauteuil roulant, déambulateur) ainsi qu'un équipement médical sous réserve d'un espace suffisant à bord de l'aéronef et sans préjudice de l'application de la législation relative aux matières dangereuses. »", "src": [ "s1", "s5" ] }, "devices_per_passenger": { "value": 2, "detail": "Two mobility devices (« fauteuil roulant, déambulateur ») carried free in the hold on top of the ordinary baggage allowance, plus one item of medical equipment — the latter « soumis à la validation préalable de notre personnel ». Free carriage is subject to there being enough space in the hold.", "src": [ "s1", "s5" ] }, "manual": { "allowed": { "value": true, "detail": "Yes. « Dans la mesure du possible, si vous le souhaitez, nous nous efforcerons de vous permettre de conserver votre fauteuil roulant manuel jusqu'à la porte d'embarquement. Lors de l'enregistrement, votre fauteuil roulant sera étiqueté jusqu'à votre destination, mais ne sera chargé qu'au moment de l'embarquement. » Corsair asks you to prepare all removable parts so they can be sealed to the chair at check-in.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "No. A manual wheelchair is tagged through to the destination and loaded into the hold at boarding time; the only mobility aids Corsair allows into the cabin are walking aids — « Si vous voyagez avec une canne ou des béquilles, ces équipements peuvent être transportés en cabine. Ils devront être rangés dans les compartiments à bagage ou remis au personnel de bord. »", "src": [ "s1" ] }, "gate_delivery": { "value": "conditional", "detail": "Airport-dependent: « A votre arrivée, dans certains aéroports, votre fauteuil pourra vous être remis à la porte de l'avion. Si cela n'est pas possible, votre fauteuil vous sera remis en salle de livraison bagage, à côté du tapis correspondant à votre vol. » Corsair names no airports where door delivery is guaranteed.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Corsair sets no weight limit but asks you to supply the figure: « nous vous demanderons de nous fournir au moment de la notification de votre besoin d'assistance, les dimensions exactes de votre fauteuil, ainsi que son poids, et de nous indiquer si celui-ci est pliant ou non. »", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Corsair states no maximum wheelchair size — instead: « Corsair ne dispose pas de conditionnement spécifique au transport de fauteuils roulants. Aussi pour prévoir l'espace nécessaire en soute, nous vous demanderons de nous fournir ... les dimensions exactes de votre fauteuil, ainsi que son poids, et de nous indiquer si celui-ci est pliant ou non. » Carriage is « sous réserve d'un espace suffisant à bord ».", "src": [], "basis": null }, "notes": "Corsair warns that airport loan chairs « ne conviennent pas pour un usage manuel autonome et doivent être manipulés par le personnel au sol », and that where no air bridge is available boarding and disembarking are by stairs.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Corsair describes no in-cabin stowage space for a folding wheelchair, only overhead stowage for canes and crutches.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Refused. « a) Les fauteuils électriques non inversables (accumulateur à électrolyte liquide). A ce jour, Corsair n'autorise pas le transport en soute de ce type d'équipement. » (Corsair's labels read back-to-front — it is the parenthetical « accumulateur à électrolyte liquide » that identifies this as the spillable wet-battery case.) The hold-baggage page separately bans « tout produit corrosif tel que les batteries, les électrolytes ».", "src": [ "s1", "s4" ] }, "non_spillable": { "value": true, "detail": "Accepted. « b) Les fauteuils électriques inversables (« batterie sèche » ou à gel). Avant de nous remettre votre équipement de mobilité à l'enregistrement, nous vous demandons de veiller à : - Débrancher les accumulateurs - Isoler les bornes des accumulateurs, pour prévenir tout risque de court-circuit - Fixer les accumulateurs au fauteuil. NB : dans le cas de batterie à gel il n'est pas nécessaire de débrancher l'accumulateur si les bornes sont isolées. »", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published. Corsair's January 2026 assistance guide recognises only two kinds of powered chair — liquid-electrolyte (refused) and « batterie sèche » or gel (accepted) — and says nothing at all about lithium-ion wheelchairs. Its dangerous-goods material lists « batteries au lithium » among goods banned from the hold and its only watt-hour figures are published for drones. Get written clearance before flying a lithium chair.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Corsair gives no watt-hour limit for a wheelchair battery of any kind. The 100 Wh / 160 Wh thresholds on its hold-baggage page appear under « Transport de votre drone » and must not be read across to mobility aids.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Corsair does not describe removing a wheelchair battery into the cabin at all; its instruction for an accepted (dry/gel) chair is to disconnect the battery and fix it to the chair.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — no spare-battery watt-hour limit exists for mobility aids. The « 2 batteries de rechange en cabine » rule Corsair publishes is written for drone lithium batteries of 100–160 Wh.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. Corsair's only spare-battery statement — « Les batteries de rechange sont limitées au nombre de 2 en cabine et interdites en soute » — sits under its drone section and is a general portable-electronics rule.", "src": [] }, "removal_required": { "value": false, "detail": "No — for an accepted dry or gel battery the instruction is to disconnect and secure it, not to remove it: « Débrancher les accumulateurs ; Isoler les bornes des accumulateurs ; Fixer les accumulateurs au fauteuil. » Gel batteries need not even be disconnected if the terminals are insulated.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Yes. « Isoler les bornes des accumulateurs, pour prévenir tout risque de court-circuit », and the battery must be strapped to the chair. For a gel battery, insulated terminals are sufficient and disconnection is not required.", "src": [ "s1" ] }, "documentation": { "value": "conditional", "detail": "May be required: « notre service d'assistance pourra vous demander des informations supplémentaires (fiches techniques des équipements, fiches médicales par exemple) pour mettre en place l'assistance et procéder aux différentes vérifications nécessaires. » Corsair names no mandatory battery certificate or MSDS for wheelchairs.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Only chairs with dry or gel batteries. Corsair's January 2026 guide splits powered chairs in two and refuses one of them outright: « a) Les fauteuils électriques non inversables (accumulateur à électrolyte liquide). A ce jour, Corsair n'autorise pas le transport en soute de ce type d'équipement. » Powered chairs « doivent toujours être enregistrés comme bagage en soute ». Corsair may also refuse a PRM « si les portes de l'aéronef rendent impossible l'accès ».", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Corsair sets no weight limit for a powered chair, but asks for its exact weight when you notify the assistance request.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Corsair states no maximum size for a powered wheelchair; it asks you for the exact dimensions so it can reserve hold space, and carriage stays « sous réserve d'un espace suffisant à bord de l'aéronef ».", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs. Corsair's « remis à la porte de l'avion » sentence appears only under « Fauteuil roulant manuel »; for an electric chair it says only that it must always be checked into the hold and that ground staff will escort you to the boarding gate.", "src": [] }, "notes": "Corsair has no wheelchair packaging of its own (« Corsair ne dispose pas de conditionnement spécifique au transport de fauteuils roulants ») and asks you to prepare every removable part so it can be sealed to the chair at check-in. Electric chairs must always travel as checked hold baggage, so allow extra time at the desk." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "« Chaque appareil de la flotte de Corsair est équipé d'un fauteuil roulant de bord. Ces fauteuils sont spécialement conçus pour être déployés dans les allées des avions. Le personnel de cabine se tient à votre disposition pour vous conduire aux toilettes au moyen de ces fauteuils. »", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — Corsair says crew will wheel you to the lavatory in the on-board chair but never says any lavatory is accessible, and states that crew may not assist you inside it.", "src": [] }, "transfer_assistance": { "value": false, "detail": "Not provided in the cabin: « le personnel de cabine n'est pas habilité pour des questions de responsabilité à vous soulever de votre siège au fauteuil roulant de bord, ni à vous assister pour utiliser les toilettes ». On-board assistance also excludes help with eating or drinking and any medical care. Ground staff do help you board and leave the aircraft. Corsair recommends travelling with a companion.", "src": [ "s1", "s2" ] }, "seating": { "value": "Exit-row and other safety-critical seats cannot be allocated to reduced-mobility passengers; Corsair will try to seat a companion beside you, and an extra seat may be purchased", "detail": "« Pour des raisons de sécurité, et afin de faciliter l'accès rapide aux issues de secours en cas d'urgence, les sièges à proximité de celles-ci ne peuvent être attribuées aux personnes à mobilité réduite, qu'elles voyagent avec un animal de service ou non. » Corsair adds: « Nous ferons notre possible pour attribuer à l'accompagnateur un siège à côté de la personne handicapée » and that an additional seat may be bought. Nothing is published about movable armrests.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. The guide only promises « Nous prendrons évidemment toutes les dispositions nécessaires pour éviter d'endommager vos équipements de mobilité », and the damaged-baggage page states that without a report filed on arrival no compensation is payable. No ACAA-style full-value rule or Montreal Convention figure is quoted for wheelchairs.", "src": [] }, "aircraft_hold_note": "Corsair publishes no hold or door dimensions. Instead it asks each passenger for the chair's exact dimensions, weight and whether it folds, so it can reserve space, and free carriage of mobility aids is expressly « sous réserve d'un espace suffisant à bord de l'aéronef »." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Sources are French; the substance lives in Corsair's PDF guide « Assistance particulière », Édition Janvier 2026, linked from the PMR page (corsair.fr redirects its /information/assistance-speciale path to the homepage — use flycorsair.com). Things a human should re-check: (1) THE BIG GAP — Corsair publishes no lithium-ion wheelchair policy anywhere. Its guide knows only « accumulateur à électrolyte liquide » (refused in the hold) and « batterie sèche ou à gel » (accepted), and the only watt-hour numbers on the site (100 Wh / 160 Wh, two spares in cabin) are printed under drones. Do not read those across to a power chair; get clearance in writing. (2) Corsair's a)/b) labels are inverted relative to normal usage — it calls the liquid-electrolyte chair « non inversable » and the dry/gel chair « inversable »; the chemistry in brackets is what actually decides. (3) Corsair reserves the right to refuse a disabled passenger « pour des motifs liés à des exigences de sécurité ou si les portes de l'aéronef rendent impossible l'accès », and requires a self-sufficiency standard — every passenger must be able to eat unaided, fasten and unfasten their own belt, fit their own oxygen mask and manage inside the lavatory, or travel with an adult companion. (4) Cabin crew are explicitly not allowed to lift you into the on-board chair, even though every aircraft carries one. (5) Free carriage of two mobility devices is conditional on hold space. (6) On a Corsair flight number operated by a partner airline the guide says the services described may not be available. (7) Corsair's own audit rates flycorsair.com at 53.23 % of RGAA 4.1.2 — « partiellement conforme ». (8) The /information/bagages/matieres-dangereuses page returned HTTP 503 on every attempt, so any wheelchair-battery detail it might hold is unverified.", "searched_urls": [ "https://www.corsair.fr/", "https://www.corsair.fr/fr/information/assistance-speciale", "https://www.corsair.fr/en/information/special-assistance", "https://www.flycorsair.com/fr/information/assistance-speciale", "https://www.flycorsair.com/fr/information/assistance-speciale/passagers-a-mobilite-reduite-pmr", "https://www.flycorsair.com/sites/default/files/2026-01/guide_information_assistance_particuliere.pdf", "https://www.flycorsair.com/fr/information/bagages", "https://www.flycorsair.com/fr/information/bagages/bagage-soute", "https://www.flycorsair.com/fr/information/bagages/bagages-speciaux", "https://www.flycorsair.com/fr/information/bagages/matieres-dangereuses", "https://www.flycorsair.com/fr/information/bagages/bagages-perdus-retardes-endommages", "https://www.flycorsair.com/fr/contact", "https://www.flycorsair.com/fr/legal/declaration-daccessibilite" ] } }, { "schema_version": "1.1", "slug": "croatia-airlines", "name": "Croatia Airlines", "iata_code": "OU", "icao_code": "CTN", "country": "Croatia", "region": "Europe", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.croatiaairlines.com", "sources": [ { "id": "s1", "title": "Accessible travel (special passenger categories)", "url": "https://www.croatiaairlines.com/Special-passenger-categories/accessible-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous goods information for passengers — DG info for PAX, ENG rev. 17", "url": "https://www.croatiaairlines.com/resources/dokumenti/DG-info-for-PAX-ENG-rev17.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Forbidden items (links the dangerous-goods documents)", "url": "https://www.croatiaairlines.com/Baggage/Forbidden-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact — Contact Center", "url": "https://www.croatiaairlines.com/Contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Checked baggage (allowances, Excess Value Declaration)", "url": "https://www.croatiaairlines.com/Baggage/Checked-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special baggage and sports gear (in-cabin extra-seat dimensions by aircraft)", "url": "https://www.croatiaairlines.com/Baggage/Special-baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "International — Contact Center / Telephone Sales", "number": "+385 1 66 76 555", "hours": "Mon–Fri 08:00–20:00; weekends and holidays 09:00–15:00", "region": "HR", "src": [ "s1", "s4" ] }, { "label": "Croatia (domestic short number) — Contact Center 072 500 505", "number": "072 500 505", "hours": "Mon–Fri 08:00–20:00; weekends and holidays 09:00–15:00", "region": "HR", "src": [ "s4" ] } ], "email": [ { "label": "Contact Center — special-service requests made after booking", "address": "contact@croatiaairlines.hr", "src": [ "s1", "s4" ] }, { "label": "FlyOnLine — special-service requests for bookings made on croatiaairlines.com", "address": "flyonline@croatiaairlines.hr", "src": [ "s1", "s4" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Accessible travel", "url": "https://www.croatiaairlines.com/Special-passenger-categories/accessible-travel", "src": [ "s1" ] }, { "label": "Dangerous goods info for passengers (rev. 17) — the mobility-aid battery rules", "url": "https://www.croatiaairlines.com/resources/dokumenti/DG-info-for-PAX-ENG-rev17.pdf", "src": [ "s2" ] }, { "label": "Forbidden items", "url": "https://www.croatiaairlines.com/Baggage/Forbidden-items", "src": [ "s3" ] } ], "notes": "Croatia Airlines publishes no dedicated accessibility phone line, no assistance-request web form and no TTY/text relay. Assistance requests go through the general Contact Center (contact@croatiaairlines.hr, +385 1 66 76 555 / 072 500 505) or, for bookings made on the website, flyonline@croatiaairlines.hr. Medical clearance (MEDIF) forms are approved and verified not by the airline but by Ustanova za zdravstvenu skrb \"Profozić\", Trnjanska cesta 59, 10000 Zagreb, tel. +385 1 6310 824, medicina.rada@poliklinika-profozic.hr; the verified form is then submitted when you buy the ticket." }, "policy": { "notice_hours": { "value": 72, "detail": "\"If you need assistance during your travel it is important to make a request for special service well in advance, preferably 72 hours, and not later than 24 hours before departure.\" 72 h is the airline's stated preference; 24 h before departure is the hard cut-off. Medical oxygen must be requested no later than 72 h before the flight and costs EUR 60 per flight.", "src": [ "s1" ] }, "how_to_request": { "value": "Tell the agent when booking by phone or at a ticketing office; for bookings made on croatiaairlines.com email flyonline@croatiaairlines.hr; otherwise contact the Contact Center at contact@croatiaairlines.hr or +385 1 66 76 555", "detail": "\"If you are travelling with your own wheelchair, please notify us of its size and weight, any special features (e.g. folding/non-folding, sport/electric) and the type of battery (if battery-powered).\"", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published for your own wheelchair. Croatia Airlines says the wheelchair it provides at the airport \"is free and available for permanently disabled passengers, elderly passengers, passengers with simple a fracture\", and states that it provides PRM services \"in accordance with the Regulation (EC) No 1107/2006\", but neither the accessible-travel page nor the baggage pages say whether carrying your own mobility aid is free of charge or outside the baggage allowance.", "src": [ "s1", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Croatia Airlines gives no number of mobility aids carried per passenger.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"If you are travelling with your own wheelchair, please notify us of its size and weight, any special features (e.g. folding/non-folding, sport/electric)…\" — own manual wheelchairs are carried; the dangerous-goods document only restricts battery-powered aids.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Croatia Airlines says nothing about stowing a folding manual wheelchair in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. Croatia Airlines does not say whether your chair is returned at the aircraft door or at baggage reclaim.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. You are asked to notify the size and weight of your chair; no limit is stated.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Croatia Airlines asks for the chair's size at booking but states no maximum, and publishes no hold-door or hold-compartment figures.", "src": [ "s1" ], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage limit is published. The per-aircraft in-cabin figures Croatia Airlines does publish (150 x 42 x 25 cm on A319/A320, 145 x 42 x 25 cm on A220, 125 x 42 x 25 cm on Dash 8 Q400, measured from the cabin floor) are for non-standard baggage carried on a purchased extra seat, e.g. musical instruments — not for wheelchairs.", "src": [ "s6" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Spillable-battery mobility aids are accepted as checked baggage with carrier approval (\"The approval of the carrier(s) is required: Yes\"). Conditions: the aid is secured with straps/tie-downs, terminals protected from short circuit, spill-resistant vent caps fitted where feasible, and \"if the wheelchair or mobility aid cannot be loaded, stowed, secured and unloaded always in an upright position, the battery must be removed and shipped as cargo\". The accessible-travel page adds that \"'wet' batteries need to be disconnected and secured\".", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Non-spillable wet batteries (IATA Special Provision A67), nickel-metal hydride (A199) and dry batteries (A123) are accepted as checked baggage with carrier approval. The battery must be either protected by the design of the aid and securely attached with circuits isolated, or removed per the manufacturer's instructions; removed and spare batteries go \"in strong, rigid packagings which must be carried in the cargo compartment\".", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion powered mobility aids are accepted with carrier approval, provided the batteries \"meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3\". Removed and spare batteries must travel in the passenger cabin in a protective pouch.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Croatia Airlines states its 300 Wh figure only for a battery removed from the mobility aid. A battery that stays installed must be \"adequately protected against damage by the design of the mobility aid and securely attached to the wheelchair… the electrical circuits are isolated\", with no watt-hour cap given.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Each battery removed from the mobility aid must not exceed 300 Wh.\" Removed batteries must be carried in the passenger cabin, protected from damage e.g. in a protective pouch supplied by the passenger.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A passenger may carry a maximum of one spare lithium ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh\", carried in the passenger cabin in a protective pouch.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: \"one spare lithium ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh\". For non-spillable chairs: one spare non-spillable wet battery, or two spare nickel-metal hydride or two spare dry batteries.", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "Removal is not mandatory for lithium or non-spillable batteries: the battery may stay in the chair if it is \"adequately protected against damage by the design of the mobility aid and securely attached\" with the electrical circuits isolated; otherwise it is removed per the manufacturer's instructions. A removed lithium battery (max 300 Wh) travels in the cabin; a removed non-spillable battery travels in rigid packaging in the hold. A spillable battery must be removed and shipped as cargo only if the aid cannot be kept upright throughout.", "src": [ "s2" ] }, "terminals": { "value": "Terminals protected from short circuit — e.g. taped over or fitted with plastic caps, or enclosed in a battery container — with the battery securely attached and the electrical circuits isolated", "detail": "\"In case the wheelchair is battery-powered, it has to be securely attached to the wheelchair and protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals or putting plastic caps). Additionally, 'wet' batteries need to be disconnected and secured.\" The DG document adds that the aid must be prepared to prevent unintentional activation and secured with straps or tie-downs.", "src": [ "s1", "s2" ] }, "documentation": { "value": null, "detail": "Not published. Croatia Airlines asks you to declare the chair's size, weight, folding/non-folding, sport/electric and battery type when requesting assistance, and for a non-spillable battery \"the operator must verify that… the passenger has confirmed\" which special provision it meets; no spec sheet, MSDS or manufacturer label is mentioned, but the airline does not say none is needed.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs are carried as checked baggage only, and \"the approval of the carrier(s) is required: Yes\". Croatia Airlines warns that \"this approval is not given in advance in writing. At the latest, it will be given and confirmed verbally when checking in at the airport by check-in staff or Croatia Airlines' representative. All required conditions and limitations set here must be met\" — so you fly without written confirmation. Notify size, weight, folding/non-folding, sport/electric and battery type when requesting assistance.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. No weight limit is stated for a powered wheelchair; you are only asked to declare the weight.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Croatia Airlines gives no maximum powered-chair size and no cargo-door aperture for its A319/A320, A220 or Dash 8 Q400 fleet.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [ "s1" ] }, "notes": "Battery-powered wheelchairs are \"permitted in or as checked baggage: Yes\" and never in the cabin; only removed and spare lithium batteries travel in the cabin." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Croatia Airlines does not mention an on-board aisle wheelchair.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [ "s1" ] }, "transfer_assistance": { "value": null, "detail": "Not published as a service — the opposite, in effect: Croatia Airlines states that \"passengers have to be accompanied if… they need help when eating or using the toilet\" or if they \"are not able to participate in their own evacuation\". A private escort must be at least 18 and physically able to assist alone.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published. Croatia Airlines says nothing about movable armrests or bulkhead/PRM seating.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "No wheelchair-specific liability published. The general checked-baggage page offers only an Excess Value Declaration: \"A passenger can benefit from a higher liability limit by making a special declaration and by paying a supplementary fee at the departure airport\", to be sent to contact@croatiaairlines.hr no later than 24 h before departure.", "src": [ "s5" ] }, "aircraft_hold_note": "Croatia Airlines publishes no cargo-hold or hold-door dimensions for its A319/A320, A220 or Dash 8 Q400 fleet. The per-aircraft figures on its special-baggage page (A319/320 150 x 42 x 25 cm, A220 145 x 42 x 25 cm, Dash 8 Q400 125 x 42 x 25 cm from the cabin floor) are extra-seat cabin limits for musical instruments and similar, not wheelchair limits." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Two things a wheelchair user should know. (1) Croatia Airlines accepts spillable wet-cell battery chairs as checked baggage with carrier approval, but only if the aid can be kept upright throughout loading, stowage and unloading; otherwise the battery is removed and shipped as cargo. (2) Nothing is confirmed in writing: \"this approval is not given in advance in writing. At the latest, it will be given and confirmed verbally when checking in at the airport.\" The airline's own accessibility page is thin (no watt-hour figures, no free-carriage statement, no on-board wheelchair, no armrest or gate-delivery information) — all battery detail here comes from its dangerous-goods document DG info for PAX ENG rev. 17, which is the version currently linked from the Forbidden items page (an older rev. 16 with identical mobility-aid text is still reachable). Medical oxygen is charged EUR 60 per flight and only company bottles may be used. On code-share flights with United to/from the USA, the POC requirement is reduced to a Medical Verification Statement.", "searched_urls": [ "https://www.croatiaairlines.com/", "https://www.croatiaairlines.com/Special-passenger-categories/Disabled-persons", "https://www.croatiaairlines.com/Special-passenger-categories/accessible-travel", "https://www.croatiaairlines.com/Baggage", "https://www.croatiaairlines.com/Baggage/Checked-baggage", "https://www.croatiaairlines.com/Baggage/Special-baggage", "https://www.croatiaairlines.com/Baggage/Forbidden-items", "https://www.croatiaairlines.com/Baggage/Dangerous-goods", "https://www.croatiaairlines.com/resources/dokumenti/DG%20info%20for%20PAX_ENG%20rev.16.pdf", "https://www.croatiaairlines.com/resources/dokumenti/DG-info-for-PAX-ENG-rev17.pdf", "https://www.croatiaairlines.com/Contact", "https://www.croatiaairlines.com/hr/Posebne-kategorije-putnika/pristupacno-putovanje", "https://www.croatiaairlines.com/FAQ-Help" ] } }, { "schema_version": "1.1", "slug": "cubana", "name": "Cubana", "iata_code": "CU", "icao_code": "CUB", "country": "Cuba", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.cubana.cu", "sources": [ { "id": "s1", "title": "Asistencia especial — Pasajeros discapacitados", "url": "https://www.cubana.cu/4/planifica-tu-viaje/asistencia-especial/pasajeros-discapacitados", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Equipaje — Equipaje de mano (accesorios aceptados en cabina, material médico)", "url": "https://www.cubana.cu/4/equipaje/equipaje-de-mano", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Reglamentos y requisitos de viaje — Deberes y derechos de los pasajeros", "url": "https://www.cubana.cu/4/planifica-tu-viaje/reglamentos-y-requisitos-de-viaje/deberes-y-derechos-de-los-pasajeros", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Equipaje — Equipaje facturado (franquicia, peso y dimensiones)", "url": "https://www.cubana.cu/4/equipaje/equipaje-facturado", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Equipaje — Irregularidades con el equipaje (indemnización USD 20 por kg)", "url": "https://www.cubana.cu/4/equipaje/irregularidades-equipaje", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Legal — Condiciones generales de transportación (límites de responsabilidad, Montreal / Varsovia)", "url": "https://www.cubana.cu/4/footer/legal/condiciones-generales-de-transportacion", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Nosotros — Contáctenos", "url": "https://www.cubana.cu/4/footer/nosotros/contactenos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Equipaje — Equipajes especiales (recargo, descargo de responsabilidad, artículos aceptados)", "url": "https://www.cubana.cu/4/equipaje/equipajes-especiales", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Cuba — Información general (the only number Cubana publishes on its Contáctenos page)", "number": "+53 7 838 1039", "hours": null, "region": "CU", "src": [ "s7" ] } ], "email": [ { "label": "Información general / ventas online — the only address on Cubana's Contáctenos page", "address": "ventas_online@cubana.avianet.cu", "src": [ "s7" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Pasajeros discapacitados (asistencia especial)", "url": "https://www.cubana.cu/4/planifica-tu-viaje/asistencia-especial/pasajeros-discapacitados", "src": [ "s1" ] }, { "label": "Equipaje de mano — material médico aceptado (silla de ruedas plegable, muletas)", "url": "https://www.cubana.cu/4/equipaje/equipaje-de-mano", "src": [ "s2" ] }, { "label": "Deberes y derechos de los pasajeros — artículos prohibidos y prohibición de sillas de ruedas en cabina", "url": "https://www.cubana.cu/4/planifica-tu-viaje/reglamentos-y-requisitos-de-viaje/deberes-y-derechos-de-los-pasajeros", "src": [ "s3" ] } ], "notes": "Cubana publishes no accessibility desk, no special-assistance email and no relay service — one general phone number and one sales email, both on the Contáctenos page. Its website is also gated: cubana.cu forces a region/language choice before any content loads, only Spanish is an active language (English and Russian are switched off in the site's own configuration), and the pages here had to be read through the site's own data endpoints. The URLs above use region 4 (Europa); region 10 (Universal) returns identical text for the disabled-passengers page." }, "policy": { "notice_hours": { "value": 72, "detail": "« Los servicios especiales se deben de reservar con no menos de 72 horas antes de la salida del vuelo. » Cubana separately tells all passengers to be at the check-in desk 3 hours before departure, and warns that anyone not at the desk one hour before departure loses the flight.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "State the type of disability when you book — Cubana then tells you which services are available — and reserve any special service at least 72 hours before departure", "detail": "« A la hora de hacer la reserva, es necesario detallar el tipo de discapacidad y se le informará de los servicios disponibles para ello. » Cubana names no assistance form, no dedicated desk and no assistance email; the only published channels are the general number +53 7 838 1039 and ventas_online@cubana.avianet.cu.", "src": [ "s1", "s7" ] }, "fee_charged": { "value": false, "detail": "Cubana lists « Material médico (silla de ruedas plegable, muletas, balones de oxígeno personales etc…) » among the items a passenger may carry « adicionalmente » — over and above the hand-baggage allowance — and publishes no charge for carrying a mobility aid. Wheelchairs do not appear in its surcharged « equipajes especiales » list either.", "src": [ "s2", "s8" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Cubana never says how many mobility devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "A folding manual wheelchair is explicitly named among the medical material Cubana accepts: « Material médico (silla de ruedas plegable, muletas, balones de oxígeno personales etc…) », carried in addition to the hand-baggage allowance. Cubana publishes no handling, packing or labelling instructions for it.", "src": [ "s2" ] }, "cabin_stowage": { "value": false, "detail": "No. Cubana's Deberes y derechos page states flatly: « No se permiten en cabina el transporte de cunas portátiles y sillas de ruedas. » This contradicts its hand-baggage page, which lists the folding wheelchair under the heading « ACCESORIOS ACEPTADOS EN CABINA » — the explicit prohibition is recorded here as the binding statement.", "src": [ "s3", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published — Cubana says nothing about where a checked wheelchair is returned, at the aircraft door or on the belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No mobility-aid limit published. Cubana's general checked-baggage rule is « El peso máximo permitido por maleta es de 32 kg. Aplica para todos los vuelos », with no exception stated for wheelchairs — ask before you fly with a heavier chair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair size limit published. Cubana's general baggage rule is that a checked piece may measure up to 158 cm linear (62 in); pieces of 159–294 cm are excess baggage carried « sujeto a disponibilidad de espacio en el avión »; anything over 294 cm « no se aceptarán como equipaje a facturar » and must go as cargo on a possibly different flight. Cubana states no mobility-aid exemption from any of this.", "src": [], "basis": null }, "notes": "Cubana adds that oversize or oddly shaped items are checked under an « etiqueta de aceptación limitada » that the passenger must sign, and that « equipaje que por su forma, peso o volumen dificulte su manipulación y pueda dañar al resto del equipaje o a la estructura de la aeronave ... deberán despacharse como carga ». Nothing on the site says whether a wheelchair is treated this way.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable / not published — Cubana bans wheelchairs from the cabin outright, so it publishes no in-cabin stowage dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for wheelchairs, and Cubana's general prohibited list is hostile to it: among items « No puede llevar consigo ni en su equipaje facturado » it names « Corrosivos (Ácidos alcalinos, batería de pilas húmedas) » — wet-cell batteries — with no mobility-aid exception anywhere on the site.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Cubana says nothing about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — the word lithium does not appear anywhere in Cubana's baggage, restricted-items or disabled-passenger pages, and there is no mobility-aid battery section at all.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Cubana publishes no watt-hour figure of any kind.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Cubana publishes no watt-hour figure of any kind, and never describes removing a wheelchair battery.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — Cubana publishes no spare-battery rule for mobility aids or for anything else.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — no spare-battery allowance appears anywhere on Cubana's site.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Cubana gives no instruction about disconnecting, removing or securing a wheelchair battery.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation or short-circuit-protection requirement is stated for mobility aids.", "src": [] }, "documentation": { "value": null, "detail": "Not published — Cubana asks for no battery specification sheet, MSDS or manufacturer certificate. It does require a legalised medical certificate for stretcher passengers.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Cubana's site never mentions a powered or battery-operated wheelchair — its Pasajeros discapacitados page covers only the definition of a disabled passenger, the 72 h booking deadline and stretcher carriage. Do not assume acceptance: get it in writing before booking.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — Cubana states no weight limit for a powered wheelchair because it does not mention powered wheelchairs at all.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Cubana states no size limit for a powered wheelchair; only the general checked-baggage size bands (158 cm free, 159–294 cm subject to space, over 294 cm cargo only) exist.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Cubana says nothing about returning a powered wheelchair at the aircraft door.", "src": [] }, "notes": "The whole of Cubana's powered-wheelchair policy is missing from its website: no acceptance statement, no battery chemistry rules, no watt-hour caps, no packing instructions. Anyone travelling with a power chair must get written confirmation from Cubana before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Cubana never mentions an on-board aisle chair, and separately bans wheelchairs from the cabin.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no statement about lavatory accessibility appears on Cubana's site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Cubana's disabled-passenger page describes only what a disabled passenger is and the 72 h deadline; the only assistance it details is for stretcher passengers, who « siempre debe ir acompañado de una persona adulta capacitada ».", "src": [] }, "seating": { "value": null, "detail": "Not published for disabled passengers. Cubana's only seating statement is a general right to « solicitar durante el chequeo en el aeropuerto, el asiento de su preferencia, sujeto a disponibilidad »; nothing is said about movable armrests, bulkhead seats or exit-row restrictions.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limits as published: 1,000 SDR (about USD 1,470) per passenger for destroyed, lost, damaged or delayed baggage; under Warsaw, 17 SDR (about USD 20) per kg. Total loss is settled at USD 20 per kg after a 35-day tracing period", "detail": "Conditions of carriage: « En caso de destrucción, pérdida o daños al equipaje y demora la responsabilidad se limita a 1,000 DEG (aproximadamente 1,200 Euros, 1,470 USD) por pasajero en la mayoría de los casos »; Warsaw « 17 DEG ... por kilogramo ». The baggage-irregularities page: « el pasajero tiene derecho a ser indemnizado por el peso de su equipaje, a razón de USD 20 por kg », and claims lodged after leaving the terminal are forfeited. No mobility-aid exception is published.", "src": [ "s6", "s5" ] }, "aircraft_hold_note": "Cubana publishes no hold or door dimensions. Its only size framework is the general baggage one: up to 158 cm linear as ordinary checked baggage, 159–294 cm accepted only « según la disponibilidad de espacio en el avión », and over 294 cm refused as baggage and required to travel as cargo, possibly on a later flight." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Cubana has a « Pasajeros discapacitados » page, but it contains no mobility-aid policy at all — only a definition of disability, the 72 h special-services deadline and stretcher rules — so this record is classed partial. What a human should re-check: (1) FLAT CONTRADICTION between two live pages — « Deberes y derechos de los pasajeros » says « No se permiten en cabina el transporte de cunas portátiles y sillas de ruedas », while « Equipaje de mano » lists « Material médico (silla de ruedas plegable, muletas, balones de oxígeno personales etc…) » under the heading « ACCESORIOS ACEPTADOS EN CABINA ». (2) Nothing whatsoever is published about powered wheelchairs or any battery chemistry; the only related statement is the general ban on « Corrosivos (Ácidos alcalinos, batería de pilas húmedas) » from cabin and hold alike, with no mobility-aid carve-out. (3) The general size bands matter for a power chair: over 294 cm linear Cubana refuses it as baggage and sends it to cargo « y no se le garantiza que viaje en su mismo vuelo ». (4) Liability is capped at the Montreal 1,000 SDR / USD 20-per-kg figures with no full-value rule for mobility aids — a power chair is worth several times that. (5) Access problem worth recording: cubana.cu forces a region/language gate that no reader proxy could pass, direct connections to the host were refused from this machine, and only Spanish is an active language in the site's own settings; the text here was read from the site's own Next.js data endpoints (build IrzijETEEdAJTDEYphstb) for region 4 (Europa), cross-checked against region 10 (Universal). (6) Contact detail is thin: one phone number and one sales email, no assistance desk.", "searched_urls": [ "https://www.cubana.cu/", "https://www.cubana.cu/localize", "https://www.cubana.cu/4/planifica-tu-viaje/asistencia-especial/pasajeros-discapacitados", "https://www.cubana.cu/10/planifica-tu-viaje/asistencia-especial/pasajeros-discapacitados", "https://www.cubana.cu/4/planifica-tu-viaje/reglamentos-y-requisitos-de-viaje/deberes-y-derechos-de-los-pasajeros", "https://www.cubana.cu/4/equipaje", "https://www.cubana.cu/4/equipaje/equipaje-de-mano", "https://www.cubana.cu/4/equipaje/equipaje-facturado", "https://www.cubana.cu/4/equipaje/equipajes-especiales", "https://www.cubana.cu/4/equipaje/articulos-limitados-o-restringidos", "https://www.cubana.cu/4/equipaje/irregularidades-equipaje", "https://www.cubana.cu/4/footer/legal/condiciones-generales-de-transportacion", "https://www.cubana.cu/4/footer/nosotros/contactenos", "https://www.cubana.cu/4/footer/ayuda/faq", "https://www.cubana.cu/sitemap.xml", "https://www.cubana.cu/robots.txt" ] } }, { "schema_version": "1.1", "slug": "cyprus-airways", "name": "Cyprus Airways", "iata_code": "CY", "icao_code": "CYP", "country": "Cyprus", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.cyprusairways.com", "sources": [ { "id": "s1", "title": "Special Assistance — Passengers With Disabilities (page states \"Last updated: December 2025\")", "url": "https://www.cyprusairways.com/en/passengers-with-disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — allowance, lithium battery & power bank safety notice, baggage assistance (\"Last updated: March 2026\")", "url": "https://www.cyprusairways.com/en/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQ — Special Assistance (WCHR / WCHS / WCHC, free wheelchair carriage, guide dogs)", "url": "https://www.cyprusairways.com/en/faq", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us — Contact Centre number, email and request forms", "url": "https://www.cyprusairways.com/en/contact-us", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Contact Centre — the number Cyprus Airways gives for booking assistance, submitting the special services form and guide-dog bookings", "number": "+357 24 00 00 53", "hours": null, "region": "CY", "src": [ "s1", "s4" ] } ], "email": [ { "label": "Contact Centre (general — no separate accessibility address is published)", "address": "callcenter@cyprusairways.com", "src": [ "s4" ] }, { "label": "Baggage claims — where to send a damage report if your mobility aid is damaged (within 7 days of the flight)", "address": "bagclaims@cyprusairways.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Send us a request — the online form Cyprus Airways points to for the \"necessary arrangement request\" (categories include Adding Additional Flight Services and Travel Information & Rules)", "url": "https://www.cyprusairways.com/en/contact-us", "src": [ "s1", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Passengers With Disabilities — assistance, wheelchair transport and battery requirements", "url": "https://www.cyprusairways.com/en/passengers-with-disabilities", "src": [ "s1" ] }, { "label": "Baggage — allowance and the lithium battery safety notice", "url": "https://www.cyprusairways.com/en/baggage", "src": [ "s2" ] }, { "label": "FAQ — Special Assistance section", "url": "https://www.cyprusairways.com/en/faq", "src": [ "s3" ] } ], "notes": "One Contact Centre number covers everything — Cyprus Airways publishes no dedicated accessibility line, no special-assistance email and no TTY/relay or text service, and the \"necessary arrangement request\" is described without a direct link, so the general Contact Us request form is the closest published route. Passengers travelling with a guide dog are told they cannot book online at all and must call. Note also that the disabilities page's MEDIF section still reads \"Add your PDF link below when available\" — the form it tells you to download is not actually published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"You must complete a special services application form and submit it at least 48 hours before departure.\" The same 48 h deadline is repeated for battery-powered wheelchairs and mobility scooters: \"Inform us at least 48 hours before departure. Provide battery type, weight, and dimensions.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Declare the disability and the equipment when booking, then submit Cyprus Airways' special services application form at least 48 h before departure — online through the request on the website, by phone on +357 24 00 00 53, at check-in on the day, or via a travel agent", "detail": "The form must include \"Your disability or mobility status; Type of wheelchair (dimensions, weight, battery type); Whether you have a guide dog; Any medical support needs; Your companion's details\". Cyprus Airways warns for battery-powered devices: \"If information is missing, carriage may not be possible.\"", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Your wheelchair travels free, in addition to your baggage allowance.\" The FAQ repeats it: \"Yes — your wheelchair travels free, in addition to your regular baggage allowance.\" Manual wheelchairs \"are usually carried free of charge in the hold\", and a guide dog \"travels free in the cabin\".", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Cyprus Airways does not say how many mobility devices one passenger may bring free.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Yes. \"Manual wheelchairs are usually carried free of charge in the hold. You can normally use it up to the aircraft door or gate (airport facilities dependent). Our teams will transfer it to the hold and return it on arrival.\" Cyprus Airways asks you to tell check-in staff the chair's weight.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "No in-cabin option is offered: the wheelchair is \"Transported in the aircraft baggage compartment\", and manual chairs are \"usually carried free of charge in the hold\". Cyprus Airways describes no cabin closet or approved in-cabin stowage for a folding chair.", "src": [ "s1" ] }, "gate_delivery": { "value": "conditional", "detail": "Airport-dependent. \"Use your own wheelchair up to the boarding gate (except electric wheelchairs) ... Returned immediately after landing or at baggage claim\", and \"You can normally use it up to the aircraft door or gate (airport facilities dependent)\". Cyprus Airways does not guarantee delivery at the aircraft door at any named airport.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight cap is stated; instead \"Important: Tell check-in staff your wheelchair weight\", and the special services form asks for the chair's weight.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Cyprus Airways states no maximum wheelchair size. It asks instead for \"Type of wheelchair (dimensions, weight, battery type)\" on the special services form so it can assess the specific chair.", "src": [], "basis": null }, "notes": "Two routes are offered at the airport: keep your own chair to the boarding gate, or \"check it at the counter; staff provide a wheelchair to the aircraft\". Airport operator services listed include escort through the airport, wheelchairs provided, assistance boarding and help with guide dogs.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage is described, so no closet dimensions exist.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Cyprus Airways' battery section covers only \"Non-spill liquid batteries\" and lithium-ion. It says nothing about a spillable wet-cell chair battery, so there is no published route for one.", "src": [] }, "non_spillable": { "value": true, "detail": "\"Non-spill liquid batteries: Must be checked in during check-in; Terminal disconnected and isolated during transport; You must have keys/tools for disconnection.\" Bring the tools — the airline expects you, not ground staff, to be able to disconnect it.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "\"Lithium-ion batteries: Checked in as baggage; terminals protected from short circuit; Battery securely fastened to the wheelchair. If removable: capacity ≤ 300Wh; stowed under seat in front.\" 48 h notice with battery type, weight and dimensions is required.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap published for a battery that stays in the chair — Cyprus Airways only requires that it be \"securely fastened to the wheelchair\" with \"terminals protected from short circuit\". Its 300 Wh figure is written for the removable case; do not read it across.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If removable: capacity ≤ 300Wh; stowed under seat in front.\" The removed battery travels in the cabin under the seat in front of you, not in an overhead bin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Spare batteries: one ≤ 300Wh, or two ≤ 160Wh each (stowed under seat).\"", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "\"Spare batteries: one ≤ 300Wh, or two ≤ 160Wh each (stowed under seat)\" — two only if each is 160 Wh or under; one if it is up to 300 Wh. This is the mobility-aid rule; Cyprus Airways' separate power-bank notice (max 2 per passenger, 100 Wh each, over 160 Wh refused) is a different rule for portable chargers.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the battery: \"Some batteries must be disconnected or carried in the cabin.\" A removable lithium-ion battery of 300 Wh or less is stowed under the seat in front; a non-removable one stays fastened to the chair with its terminals protected; a non-spill liquid battery must be \"checked in during check-in\" with the terminal disconnected and isolated.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Yes. Lithium-ion: \"terminals protected from short circuit\" and the battery \"securely fastened to the wheelchair\". Non-spill liquid: \"Terminal disconnected and isolated during transport. You must have keys/tools for disconnection.\"", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "A form, rather than a battery certificate: the special services application form must be completed and submitted at least 48 h before departure and must state the \"Type of wheelchair (dimensions, weight, battery type)\". \"If information is missing, carriage may not be possible.\" No MSDS, UN 38.3 certificate or manufacturer label is demanded.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but only if you notify in advance and supply the details: \"Safety regulations apply for battery-powered wheelchairs and mobility scooters. Inform us at least 48 hours before departure. Provide battery type, weight, and dimensions. Some batteries must be disconnected or carried in the cabin. If information is missing, carriage may not be possible.\" An electric chair also cannot be used up to the boarding gate.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Cyprus Airways sets no weight limit for a powered wheelchair, but requires the battery's weight (and the chair's) in advance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum size for a powered wheelchair is stated; the airline asks for the dimensions on the special services form and assesses case by case.", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "You may not ride an electric chair to the gate — \"Use your own wheelchair up to the boarding gate (except electric wheelchairs)\" — and return is airport-dependent: a checked chair is \"Returned immediately after landing or at baggage claim\".", "src": [ "s1" ] }, "notes": "Cyprus Airways' wheelchair-battery rules are on the accessibility page, and are separate from the power-bank notice on the baggage page (cabin only, max 2 per passenger, 100 Wh each, 100–160 Wh by approval, over 160 Wh refused, no in-flight use or charging). Do not apply the power-bank numbers to a mobility aid." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Cyprus Airways describes crew help with stowing carry-on bags and \"accessibility support from trained crew\", but never mentions an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — nothing on the site says whether any lavatory is accessible.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Yes, through the airport assistance codes: \"WCHR: Assistance for long distances in the airport; WCHS: Assistance to and from your aircraft seat; WCHC: Full assistance throughout your journey.\" Airport operator services listed include \"Escort throughout the airport\", \"Wheelchairs provided\" and \"Assistance boarding\", plus priority boarding.", "src": [ "s3", "s1" ] }, "seating": { "value": null, "detail": "Not published for disabled passengers generally — Cyprus Airways says nothing about movable armrests, bulkhead seats or exit-row restrictions. The only seating provision is for guide-dog users: \"An extra seat will be reserved next to you at no additional charge (subject to availability).\"", "src": [] } }, "damage_liability": { "value": "Montreal Convention limits, with no mobility-aid exception published; damage must be reported at the airport Lost & Found before leaving baggage claim, or within 7 days to bagclaims@cyprusairways.com", "detail": "\"Compensation for lost, delayed, or damaged baggage is governed by the Montreal Convention, subject to liability limits defined under that Convention and our Terms and Conditions.\" Cyprus Airways adds \"We always try to repair first. If repair isn't possible, we arrange a replacement based on an independent assessment\", and excludes normal wear such as \"general wear on wheels/handles\". Nothing carves mobility aids out of the Convention cap.", "src": [ "s2" ] }, "aircraft_hold_note": "Cyprus Airways publishes no hold or cargo-door dimensions and no maximum wheelchair size; it asks for each chair's dimensions and weight on the special services form instead. Its general checked-baggage limit (max 203 cm total L+W+H) is not stated to apply to mobility aids." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "An unusually clear small-carrier page (Passengers With Disabilities, \"Last updated: December 2025\") that actually publishes the wheelchair-battery numbers: removable lithium-ion up to 300 Wh under the seat in front, spares one ≤ 300 Wh or two ≤ 160 Wh, non-spill liquid batteries checked in with the terminal disconnected and isolated. Things a human should re-check: (1) the 100 Wh / 160 Wh / max-2 figures on the Baggage page belong to POWER BANKS, not mobility aids — the two rule sets sit on different pages and are easy to conflate; (2) no watt-hour cap is published for a lithium battery that stays installed in the chair, only \"securely fastened\" with protected terminals; (3) no maximum wheelchair size or weight anywhere — carriage of a large power chair is assessed from the details you put on the special services form, and \"if information is missing, carriage may not be possible\"; (4) no on-board aisle chair and no accessible-lavatory statement, and Cyprus Airways states plainly \"No stretcher transport / No oxygen cylinders onboard\" and \"We may refuse transport if safety cannot be guaranteed\"; (5) the MEDIF download on the disabilities page is a placeholder — the page literally still reads \"Add your PDF link below when available\"; (6) the \"necessary arrangement request\" the page tells you to use online has no direct link, and guide-dog passengers are barred from booking online entirely; (7) on codeshare sectors operated by a partner, Cyprus Airways says the operating airline's baggage rules apply.", "searched_urls": [ "https://www.cyprusairways.com/", "https://www.cyprusairways.com/en/", "https://www.cyprusairways.com/en/passengers-with-disabilities", "https://www.cyprusairways.com/en/baggage", "https://www.cyprusairways.com/en/faq", "https://www.cyprusairways.com/en/contact-us", "https://www.cyprusairways.com/en/at-the-airport", "https://www.cyprusairways.com/en/passenger-rights", "https://www.cyprusairways.com/en/terms-conditions" ] } }, { "schema_version": "1.1", "slug": "dan-air", "name": "DAN AIR", "iata_code": "DN", "icao_code": "DNA", "country": "Romania", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://danair.ro/en", "sources": [ { "id": "s1", "title": "Information Center — Special assistance: special category passengers, reduced mobility, electric wheelchairs", "url": "https://danair.ro/en/information-center/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Taxes and tariff rules — Special Category Passengers table (WCHR/WCHS/WCHC fees and per-flight caps)", "url": "https://danair.ro/en/tariff-rules", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Information Center — At the airport and in flight: dangerous goods, lithium batteries, restricted and prohibited items", "url": "https://danair.ro/en/information-center/at-the-airport-and-in-flight", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Conditions of Transport (Terms & Conditions) — art. 3 assistance data, art. 7 check-in, art. 9 baggage and PEDs, art. 16 liability", "url": "https://danair.ro/en/terms-and-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Information Center — Additional and special services: special equipment, e-bikes and segways, preferential seats, baggage allowance", "url": "https://danair.ro/en/information-center/additional-special-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact DAN AIR — request form (Internet Archive snapshot 2024-08-06; the live page is still Cloudflare-walled, re-tested 2026-07-29, and no later capture exists)", "url": "https://web.archive.org/web/20240806235427/https://danair.ro/en/contact", "retrieved": "2024-08-06", "kind": "official" }, { "id": "s7", "title": "Privacy Policy — registered office of DAN AIR S.R.L. and the contact route", "url": "https://danair.ro/en/privacy-policy", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "DAN AIR home page — Airbus A320 fleet statement and footer navigation", "url": "https://www.danair.ro/en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Information Center — Flight or baggage irregularities: PIR procedure, damage and delay claim deadlines, and the contact-form categories used to reach Customer Support", "url": "https://danair.ro/en/information-center/flight-or-baggage-irregularities", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [ { "label": "Contact DAN AIR — the only published channel to the Customer Support Team (categories: General information, Rescheduling, Refunds, Compensation, Damaged/delayed/lost luggage, Payment errors, Complaints)", "url": "https://danair.ro/en/contact", "src": [ "s6", "s4", "s9" ] } ], "relay": [], "policy_pages": [ { "label": "Special assistance — reduced mobility and electric wheelchairs", "url": "https://danair.ro/en/information-center/special-assistance", "src": [ "s1" ] }, { "label": "Taxes and tariff rules — WCHR/WCHS/WCHC are free, with per-flight caps", "url": "https://danair.ro/en/tariff-rules", "src": [ "s2" ] }, { "label": "At the airport and in flight — dangerous goods and lithium batteries", "url": "https://danair.ro/en/information-center/at-the-airport-and-in-flight", "src": [ "s3" ] }, { "label": "General Conditions of Transport", "url": "https://danair.ro/en/terms-and-conditions", "src": [ "s4" ] } ], "notes": "DAN AIR publishes NO accessibility phone number and NO e-mail address — not on the special assistance page, not in the footer, not in the conditions of carriage, not in the privacy policy. Every route to the airline is the single web form at danair.ro/en/contact, which the conditions of carriage themselves give as the address of the 'Customer Support Department' and of the baggage-claim department. The form's request categories are fixed and none is disability or assistance; a wheelchair query goes under 'General information'. Registered office: DAN AIR S.R.L., Str. Gârlei nr. 190A, Bucharest sector 1, Romania (EUID J40/4944/2017, VAT RO37359977). The live contact page sits behind a Cloudflare bot wall, so the list of request categories was read from an Internet Archive snapshot of 6 August 2024 — two years old, and a human should confirm nothing has been added since. That wall was re-tested in full on 2026-07-29 with a repaired fetcher (three attempts at --render 40 spaced 20 s apart, plus --render 25, a plain direct fetch, the r.jina.ai reader proxy, www and apex, the trailing-slash and no-/en/ variants, the Romanian /ro/contact path, and Google's translation proxy): every one returned Cloudflare's 'Performing security verification' interstitial or HTTP 403, while every other page on danair.ro loaded first time — the block is specific to /contact, not to the site. A CDX query (limit=-12, no collapse) confirms 2024-08-06 is the newest capture of the page that exists. What can be confirmed live today is that the contact form is still the route DAN AIR points you to: the Flight-or-baggage-irregularities page (s9) names its 'Schedule irregularities - rescheduling requests', 'Schedule irregularities - Refund requests' and 'baggage claim' sections." }, "policy": { "notice_hours": { "value": 48, "detail": "'If you need assistance for transfer through the airport or for boarding, please make sure you add the Wheelchair service (based on necessity) at least 48 hours before the scheduled time of departure ... the assistance in the airport is provided by airport staff so the request must be sent in time. Adding the assistance service on your booking constitutes notification.' The conditions of carriage add that if assistance information reaches DAN AIR later than 48 h before take-off 'the passenger may be denied boarding'. Check-in desk: 2 hours before departure.", "src": [ "s1", "s4" ] }, "how_to_request": { "value": "Add the Special Category Passenger / Wheelchair service (WCHR, WCHS or WCHC) under the passenger's name when booking, or afterwards through the contact form to the Customer Support Team", "detail": "'If you need special assistance ... please access the Special category passenger section located under the name of the passenger and select the corresponding option ... You can also add the special assistance service after booking confirmation by contacting our Customer Support Team.' Because some services are subject to contingency, DAN AIR advises selecting the assistance type when the reservation is issued 'to avoid later availability issues'.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "'To ensure a comfortable and stress-free trip for our passengers with reduced mobility we provide transport, free of charge, for up to two pieces of mobility equipment and (including electric wheelchairs) and one extra cabin baggage up to 5 kg for medical supplies.' The tariff table confirms a fee of 0 for WCHR, WCHS and WCHC, and no wheelchair line appears among the chargeable 'Baggage & extras' items.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "'transport, free of charge, for up to two pieces of mobility equipment and (including electric wheelchairs) and one extra cabin baggage up to 5 kg for medical supplies. We recommend you have a prescription or medical recommendation for the medical supplies.'", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Up to two pieces of mobility equipment are carried free of charge, and wheelchair assistance is offered in three grades — WCHR (medium mobility), WCHS (limited mobility) and WCHC (completely immobile) — all at a fee of 0. 'Crutches or walking canes are permitted on board.'", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. DAN AIR says only that crutches or walking canes are permitted on board, and that a compact stroller folding to 40 x 30 x 20 cm may go in the cabin in place of the small carry-on bag. Nothing is said about a folding manual chair in the cabin.", "src": [ "s1", "s3" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. DAN AIR offers gate use only for strollers — 'you can request to have your stroller tagged at the check-in desk but use it until you reach the aircraft' — and says nothing about where a wheelchair is returned.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published — DAN AIR publishes no weight limit for a mobility aid. Its 23 kg checked-baggage figure is the ordinary free allowance and is not stated to apply to wheelchairs, which travel outside the allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — DAN AIR gives no maximum wheelchair dimensions. Its 100 x 80 x 30 cm figure is the limit for an ordinary piece of checked baggage and is not stated to apply to mobility aids.", "src": [], "basis": null }, "notes": "Special Category Passengers, including passengers with reduced mobility, must be at the check-in desk two hours before departure even if they checked in online, and cannot occupy an emergency exit seat (the over-wing rows and seats 1C/1D); if such a seat was booked online it will be reassigned at the desk or by the cabin crew. Passengers using only crutches or canes need not add the assistance service but are still bound by the seating restriction.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — DAN AIR gives no in-cabin wheelchair stowage dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. DAN AIR's generic prohibited-items list names 'Toxic or infectious substances (for example, acids and alkalis, \"wet\" batteries ...)' and 'Corrosives, including mercury, vehicle batteries', but it does not say whether a wet-cell wheelchair battery falls under that ban or under the case-by-case IATA-approval route. Ask before travelling.", "src": [ "s3" ] }, "non_spillable": { "value": null, "detail": "Not published — DAN AIR never mentions gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only if the chair 'meets our regulations': the prohibited list bans 'Lithium ion battery-powered vehicles (including segways and hoverboards) other than any wheelchair or mobility equipment that meets our regulations', and an electric wheelchair 'needs to be IATA approved', with brand, model, battery type, capacity and voltage submitted to Customer Support for a safety check. No watt-hour figure of any kind is published.", "src": [ "s3", "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — DAN AIR states no watt-hour limit for a battery that stays in the chair; it says only that the device must be IATA approved and cleared by Customer Support.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — DAN AIR states no watt-hour limit for a removed wheelchair battery.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — DAN AIR states no watt-hour limit for a spare battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published as a number. DAN AIR says only that 'Lithium batteries or rechargeable lithium batteries ... can only be transported in the cabin baggage' and that 'spare lithium batteries will be carried as cabin baggage in the passenger cabin to enable the crew to react quickly in the event of an incident'. No count is given and no wheelchair-spare rule exists.", "src": [ "s3", "s4" ] }, "removal_required": { "value": null, "detail": "Not published for wheelchairs. The conditions of carriage require the battery of a portable electronic device to be detached if the device travels in the hold, and refuse PEDs with non-removable batteries, but DAN AIR does not say that this rule applies to a wheelchair.", "src": [ "s4" ] }, "terminals": { "value": null, "detail": "Not published — DAN AIR gives no terminal-insulation, disconnection or immobilisation instruction for a wheelchair battery.", "src": [] }, "documentation": { "value": true, "detail": "'If you need to transport an electric wheelchair, it needs to be IATA approved. If you are not sure about the approval you should contact our Customer Support Team and provide us the brand name and model, battery type, battery details (capacity, voltage) so we can check if the item is safe for transport.' For the free 5 kg of medical supplies DAN AIR recommends carrying a prescription or medical recommendation.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted case by case, not automatically: 'If you need to transport an electric wheelchair, it needs to be IATA approved. If you are not sure about the approval you should contact our Customer Support Team and provide us the brand name and model, battery type, battery details (capacity, voltage) so we can check if the item is safe for transport.' The prohibited-items list bans 'Lithium ion battery-powered vehicles (including segways and hoverboards) other than any wheelchair or mobility equipment that meets our regulations'.", "src": [ "s1", "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published — DAN AIR states no maximum weight for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — DAN AIR publishes no maximum dimensions for a powered wheelchair and no hold-door or hold-compartment figures for its Airbus A319/A320 fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — DAN AIR does not say whether a powered chair is returned at the aircraft door or on the arrivals belt.", "src": [] }, "notes": "DAN AIR draws an explicit line between mobility aids and micromobility: 'E-bikes powered by batteries or segways which are not used as mobility aid are not accepted', and the prohibited list bans lithium-ion battery-powered vehicles 'other than any wheelchair or mobility equipment that meets our regulations' — so a device used as a mobility aid is not automatically refused, but must pass the same case-by-case check. Smart bags with the lithium battery still fitted are refused." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — DAN AIR lists its on-board services and facilities (on-board sales, extra legroom seats, infant changing tables, reclining seats) and does not include an on-board aisle wheelchair.", "src": [ "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — DAN AIR makes no statement about accessible lavatories on its A319/A320 aircraft.", "src": [] }, "transfer_assistance": { "value": true, "detail": "WCHC — 'Passenger in a wheelchair (completely immobile)' — is a bookable, free service, capped at 2 passengers per flight; WCHR and WCHS together are capped at 5. DAN AIR provides 'assistance for transfer through the airport or for boarding', while noting that 'the assistance in the airport is provided by airport staff'.", "src": [ "s2", "s1" ] }, "seating": { "value": "Passengers with reduced mobility and other Special Category Passengers may not sit in an emergency exit seat (the over-wing rows and seats 1C/1D)", "detail": "'Special Category Passengers cannot occupy an emergency exit seats (the ones located next to the over wings exits and seats 1C/1D). In case you fail to add the Special Category Passengers service on your reservation, and you book an emergency exit, please be aware that your seat will be modified either at the check-in desk, or by the cabin crew.' No movable-armrest or bulkhead policy is published.", "src": [ "s1", "s5", "s4" ] } }, "damage_liability": { "value": "No figure published: liability for checked baggage is 'limited ... based on international and European legislation' (Montreal Convention, Regulation (EC) 2027/97 as amended by 889/2002), with 'the amount of compensation ... determined according to the damage proven by the passenger'", "detail": "Conditions of carriage art. 16. DAN AIR publishes no mobility-aid-specific liability rule and no SDR figure. Procedure: a PIR must be raised at the Baggage Assistance Office before leaving the baggage-claim area — 'if the passenger ... does not submit a PIR report before leaving ... the air carrier declines its responsibility' — then a written claim through the contact form within 7 days for damage and 21 days for delay — re-read live on 2026-07-29 and unchanged: 'we cannot process claims for irregularities that were not reported (that are not documented in a PIR)'.", "src": [ "s4", "s3", "s9" ] }, "aircraft_hold_note": "DAN AIR operates Airbus A319 and A320 aircraft. It publishes no hold-door or hold-compartment dimensions and no maximum wheelchair size, so there is no way to check in advance whether a large power chair will fit. The only capacity figures it does publish are per-flight caps on assisted passengers: WCHR + WCHS no more than 5, WCHC no more than 2." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "THE HEADLINE RISK IS CAPACITY, NOT MONEY. Carriage is genuinely free — two mobility aids plus 5 kg of medical supplies at no charge, and WCHR/WCHS/WCHC all priced at 0 — but the tariff table caps assisted passengers per flight: WCHR + WCHS no more than 5, WCHC no more than 2. DAN AIR also warns that assistance services are 'subject to contingency', so book the service when you issue the ticket, not later. A power chair is never automatically accepted: it 'needs to be IATA approved' and Customer Support must clear the brand, model, battery type, capacity and voltage case by case. NO NUMBERS AT ALL are published — no watt-hour limits, no chair weight or dimension limits, no hold-door figures, no spare-battery count — so a traveller cannot self-check a chair against this airline's rules. NO PHONE AND NO E-MAIL: the sole channel is the web form at danair.ro/en/contact, whose request categories do not include disability or assistance. The live contact page sits behind a Cloudflare bot wall; its request-category list was read from an Internet Archive snapshot of 2024-08-06 — TWO YEARS OLD — and should be re-checked by a human. That wall was re-tested from scratch on 2026-07-29 with the repaired fetcher (--render 25 and three spaced attempts at --render 40, plain direct fetch, reader proxy, www/apex, trailing slash, /contact without /en, the Romanian /ro/contact, and Google's translation proxy) and it held every time, while every other danair.ro page loaded on the first try — so the block is on /contact specifically, not on the site, and the earlier 'unreachable' verdict is confirmed rather than overturned. CDX (limit=-12, no collapse) shows no capture of the page later than 2024-08-06. Everything else in this record was re-read live on 2026-07-29 and is unchanged: the special-assistance page still gives 48 h notice, two free mobility aids plus 5 kg of medical supplies and the IATA-approval requirement for electric chairs word for word, and the tariff table still shows WCHR/WCHS/WCHC at a fee of 0 with WCHR+WCHS ≤ 5 and WCHC ≤ 2. A live page (s9, flight-or-baggage-irregularities) was added as a source so the contact route and the 7-day/21-day claim deadlines no longer rest on the two-year-old capture alone. Two footer links on the live site, /en/baggage and /en/at-the-airport, are dead (404); the equivalent content lives under /en/information-center/. The site also still carries a banner saying the booking system is being updated and 'you may encounter minor errors'.", "searched_urls": [ "https://www.danair.ro/en", "https://danair.ro/en/information-center", "https://danair.ro/en/information-center/special-assistance", "https://danair.ro/en/information-center/at-the-airport-and-in-flight", "https://danair.ro/en/information-center/additional-special-services", "https://danair.ro/en/information-center/reservations", "https://danair.ro/en/information-center/flight-or-baggage-irregularities", "https://danair.ro/en/tariff-rules", "https://danair.ro/en/terms-and-conditions", "https://danair.ro/en/privacy-policy", "https://danair.ro/en/passenger-rights", "https://danair.ro/en/contact", "https://danair.ro/contact", "https://www.danair.ro/en/contact", "https://danair.ro/en/baggage", "https://www.danair.ro/en/baggage", "https://danair.ro/en/at-the-airport", "https://web.archive.org/web/20240806235427/https://danair.ro/en/contact", "https://danair.ro/en/contact/", "https://danair.ro/ro/contact", "https://danair-ro.translate.goog/en/contact", "https://danair.ro/robots.txt", "https://danair.ro/sitemap.xml", "https://book.danair.ro/", "http://web.archive.org/cdx/search/cdx?url=danair.ro/en/contact&output=json&limit=-12" ] } }, { "schema_version": "1.1", "slug": "dat-lt", "name": "DAT (LT)", "iata_code": "R6*", "icao_code": "DNU", "country": "Lithuania", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://dat.dk/en/", "sources": [ { "id": "s1", "title": "Special needs — assistance, wheelchairs, walkers and oxygen", "url": "https://dat.dk/en/travel-information/special-needs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Luggage — Batteries and Powerbanks; Electric Wheelchairs and Mobility Aids; Special baggage", "url": "https://dat.dk/en/travel-information/luggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Assistenza speciale (Italian) — wheelchairs, electric wheelchairs and battery-powered mobility aids", "url": "https://dat.dk/it/informazioni-di-viaggio/assistenza-speciale/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Conditions of Carriage DAT A/S, Revision 2.0 (PDF)", "url": "https://dat.dk/wp-content/uploads/2025/10/dat_general-terms-en.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "DAT corporate — ACMI, Ad Hoc Charter and Headoffices: 'Denmark DAT A/S, Vamdrup' and 'Lithuania DAT LT UAB, Oro uosto st. 4, Karmelava, Kaunas dist.'", "url": "https://dat.dk/corporate/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer support — local customer centres, phone numbers, e-mail and opening hours", "url": "https://dat.dk/en/customer-support/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "IATA airline member record — DAT (LT), legal name UAB DAT LT, ICAO DNU, IATA designator R6*, country Lithuania, website dat.dk", "url": "https://www.iata.org/en/about/members/airline-list/dat-lt/616/", "retrieved": "2026-07-29", "kind": "regulator" }, { "id": "s8", "title": "Our fleet — ATR 42, ATR 72 and Airbus A320/A321, including the Lithuanian-registered LY-DAT and LY-SEP", "url": "https://dat.dk/en/our-fleet/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Denmark / Nordics — DAT Customer Service (Danish, English, Norwegian); assistance requests and battery-powered wheelchair approval", "number": "+45 76 92 30 40", "hours": "Mon–Fri 08:00–16:00, Sat closed, Sun 08:00–15:00", "region": "DK", "src": [ "s1", "s2", "s6" ] }, { "label": "Norway — Stord Airport ticket office (Norwegian, English)", "number": "+47 53 40 37 07", "hours": "Mon–Fri 07:00–19:00, Sat closed, Sun 13:00–20:15", "region": "NO", "src": [ "s6" ] }, { "label": "Italy — DAT Servizio clienti (PRM assistance, MEDIF, electric wheelchairs)", "number": "+39 02 89 60 88 20", "hours": "Mon–Fri 09:00–18:00; Sat, Sun and public holidays 09:00–13:00", "region": "IT", "src": [ "s3", "s6" ] }, { "label": "Germany — Saarbrücken airport office (German, English)", "number": "+49 6893 83 300", "hours": "Mon–Fri 09:00–17:00, Sat–Sun closed (the same page also prints other hours for this office)", "region": "DE", "src": [ "s6" ] } ], "email": [ { "label": "DAT Customer Service — assistance requests and lithium battery / powered-wheelchair approval", "address": "kundeservice@dat.dk", "src": [ "s1", "s2", "s6" ] }, { "label": "Italy — DAT Servizio clienti (PRM requests and MEDIF)", "address": "servizioclienti@flydat.it", "src": [ "s3", "s6" ] }, { "label": "Norway — Stord Airport ticket office (Stord Lufthamn), the third party DAT names as its Norwegian customer centre", "address": "billett@stordlufthamn.no", "src": [ "s6" ] }, { "label": "Germany — Saarbruecken Airport office (SCN Airport), the third party DAT names as its German customer centre", "address": "dat@scn-airport.de", "src": [ "s6" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Special needs — assistance, wheelchairs and oxygen", "url": "https://dat.dk/en/travel-information/special-needs/", "src": [ "s1" ] }, { "label": "Luggage — batteries, electric wheelchairs and mobility aids", "url": "https://dat.dk/en/travel-information/luggage/", "src": [ "s2" ] }, { "label": "Assistenza speciale (Italian) — the fullest wheelchair page DAT publishes: battery type, 200 kg limit, crew limits", "url": "https://dat.dk/it/informazioni-di-viaggio/assistenza-speciale/", "src": [ "s3" ] }, { "label": "General Conditions of Carriage DAT A/S (PDF) — art. 8.2 special needs, art. 15 liability", "url": "https://dat.dk/wp-content/uploads/2025/10/dat_general-terms-en.pdf", "src": [ "s4" ] } ], "notes": "There is no DAT LT contact channel of any kind. dat.dk publishes no Lithuanian-language site, no Lithuanian phone number and no Lithuanian e-mail address; the only Lithuanian entry anywhere on the site is the postal head-office address 'Lithuania DAT LT UAB, Oro uosto st. 4, Karmelava, Kaunas dist. LT-54460' on the corporate page. All assistance requests go through the Danish, Norwegian, Italian or German customer centres above. No online assistance-request form is published — requests are taken by phone or e-mail after the booking is completed. The MEDIF medical form is a download on the Special needs page." }, "policy": { "notice_hours": { "value": 120, "detail": "Strictest published deadline is for a powered chair: 'Please contact DAT Customer Service at least 5 business days before if you are travelling with a battery-powered wheelchair' (≥120 h). Also published: all special requests 'no later than 48 hours before departure' (Conditions of Carriage art. 8.2); free wheelchair assistance must be registered 'at least 24 hours before departure'; passengers with special requests must check in at least 2 h ahead.", "src": [ "s2", "s1", "s4", "s3" ] }, "how_to_request": { "value": "Complete the booking online, then phone or e-mail DAT Customer Service (+45 76 92 30 40 / kundeservice@dat.dk; Italy +39 02 89 60 88 20 / servizioclienti@flydat.it)", "detail": "'If you are going to travel with DAT and have the need for wheelchair assistance ... complete your reservation online and afterwards contact DAT. As long as there is capacity related to our operational limitations we will confirm your request' (art. 8.2.1); if it is not confirmed the booking can be cancelled and refunded in full. A 100–160 Wh lithium battery must additionally be approved in advance by e-mail to kundeservice@dat.dk. No online assistance form exists.", "src": [ "s4", "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "'Wheelchair assistance is free of charge ... You can bring your own folding wheelchair for free.' The Italian page repeats it for the checked chair: it 'verrà registrata e imbarcata come bagaglio da stiva gratuitamente' (registered and loaded as hold baggage free of charge). Caution: the Luggage page separately lists 'Wheelchair, mobility scooter, and walker' among special baggage that must be registered and paid for after booking — the two pages contradict each other.", "src": [ "s1", "s3", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — DAT does not state how many mobility aids are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "'You can bring your own folding wheelchair for free. Please note that at some airports, this must be handed in with your baggage at check-in.' Italian page: the chair is registered and loaded as hold baggage free of charge. A walker can in most cases be taken to the gate and is then placed in the hold.", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": "conditional", "detail": "Not guaranteed. Italian page: 'A causa della ristrettezza degli spazi o di limitazioni delle infrastrutture aeroportuali, non potremo garantire sempre il trasporto della carrozzina in cabina. Questa verrà registrata e imbarcata come bagaglio da stiva' — because of limited space or airport infrastructure DAT cannot always carry the chair in the cabin, in which case it goes in the hold. The Danish/English pages promise no cabin stowage at all.", "src": [ "s3", "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. DAT states only that a walker can be brought 'all the way to the gate, after which it will be placed in the cargo hold. The walker is handed back with the luggage upon arrival' — i.e. at the baggage belt, not the aircraft door. Nothing is published about where a wheelchair is returned.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for manual chairs. The only mobility-aid weight figure DAT publishes ('Massimo peso trasportabile: 200 kg') appears under electric wheelchairs and battery-powered aids on the Italian page.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — DAT publishes no maximum wheelchair dimensions and no hold-door figures for its ATR 42 / ATR 72 / Airbus A320 / A321 fleet.", "src": [], "basis": null }, "notes": "DAT classes 'Wheelchair, mobility scooter, and walker' as special baggage, and warns that 'All special baggage is sent on a standby basis. This means that regular checked baggage has first priority in the hold. Therefore, in rare cases, there may not be enough space for special baggage.'", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — DAT gives no in-cabin wheelchair stowage dimensions and warns that cabin carriage of a chair cannot always be guaranteed.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Only non-spillable batteries are admitted: 'sono ammessi a bordo solo i dispositivi che presentino batterie conformi alla regolamentazione IATA di tipo gel/secco (non spillabili)' — only devices with IATA-compliant gel/dry (non-spillable) batteries are allowed on board.", "src": [ "s3" ] }, "non_spillable": { "value": true, "detail": "'batterie conformi alla regolamentazione IATA di tipo gel/secco (non spillabili), disconnesse dagli apparati e con i circuiti opportunamente isolati e fissati al dispositivo di deambulazione' — gel/dry non-spillable batteries, disconnected, with the circuits insulated and secured to the mobility aid. Conditions of Carriage art. 8.2.2 agrees: 'We accept electrical wheelchairs provided that they have a dry cell battery that is approved for air transport.'", "src": [ "s3", "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "DAT's Luggage page does publish lithium limits for mobility aids and requires prior DAT approval for any 100–160 Wh battery plus contact at least 5 business days before departure. But the Italian assistance page admits only gel/dry non-spillable batteries, and Conditions of Carriage art. 8.2.2 says electric wheelchairs are accepted only with 'a dry cell battery'. Confirm with DAT before travelling — the site contradicts itself.", "src": [ "s2", "s3", "s4" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "'If your mobility aid uses lithium batteries, the following limits apply: Single battery: Maximum 300 Wh. Two batteries: Maximum 160 Wh each.' DAT publishes this one blanket figure and never says whether the battery stays installed in the chair or must be removed, so the same cap is recorded in the installed and removed fields.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Same single published figure — 'Single battery: Maximum 300 Wh. Two batteries: Maximum 160 Wh each.' DAT draws no distinction between a battery that stays in the chair and one taken into the cabin, so this is not an independently published removed-battery cap.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No mobility-aid spare limit is published. DAT's general battery table allows loose lithium batteries in hand luggage only — under 100 Wh freely, 100–160 Wh only with prior DAT approval, over 160 Wh forbidden, and loose lithium is 'Strictly Forbidden' in checked baggage — but it does not say whether a wheelchair spare falls under that table or under the 300 Wh mobility-aid figure.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. DAT's 'maximum of two lithium batteries between 100 and 160 Wh' is its general hand-luggage limit for medium batteries, not a wheelchair spare-battery allowance, so it is not imported here.", "src": [] }, "removal_required": { "value": false, "detail": "The battery stays with the chair: 'disconnesse dagli apparati e con i circuiti opportunamente isolati e fissati al dispositivo di deambulazione' — disconnected from the equipment, circuits insulated, and secured to the mobility aid. Any loose or spare lithium battery must nevertheless travel in hand luggage, never in the hold.", "src": [ "s3", "s2" ] }, "terminals": { "value": true, "detail": "The battery must be disconnected from the device with 'i circuiti opportunamente isolati' (circuits properly insulated) and fixed to the chair. For loose batteries: 'Protect Terminals: Loose batteries must be protected against short-circuiting. Keep them in their original retail packaging, tape over the terminals, or place each battery in a separate plastic bag.'", "src": [ "s3", "s2" ] }, "documentation": { "value": true, "detail": "For a 100–160 Wh lithium battery: 'you must receive prior approval from DAT. This permission must be presented at check-in and security.' E-mail kundeservice@dat.dk at least 5 business days before departure with clear photos of the battery and its labels, the battery type (lithium-ion / lithium-polymer) and the exact Wh rating.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only as checked baggage and only after prior contact with DAT: 'Questi dispositivi possono essere accettati a bordo solo come bagaglio registrato', and only devices whose batteries are IATA-compliant gel/dry (non-spillable) type. DAT Customer Service must be contacted at least 5 business days ahead for a battery-powered wheelchair, and any 100–160 Wh lithium battery needs written DAT approval presented at check-in and security.", "src": [ "s3", "s2" ] }, "max_weight_kg": { "value": 200, "detail": "Italian assistance page, under 'Sedie a rotelle elettriche e altri ausili personali a batteria': 'Massimo peso trasportabile: 200 kg' — maximum transportable weight 200 kg. No equivalent figure appears on the Danish, English, German or Norwegian pages.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — DAT gives no maximum dimensions for a powered wheelchair, and no hold-door or hold-compartment figures for its ATR 42/72 or Airbus A320/A321 aircraft.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. DAT says a powered chair is accepted 'solo come bagaglio registrato' (only as checked baggage) but never says whether it is returned at the aircraft door or on the arrivals baggage belt.", "src": [ "s3" ] }, "notes": "Hoverboards, segboards, balance-boards and e-bikes are banned outright, and lithium batteries over 160 Wh are listed as 'Forbidden' in DAT's general battery table — the 300 Wh mobility-aid figure is the only stated exception. Damaged, defective or recalled lithium batteries and electronics are refused in both cabin and hold." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — DAT says nothing about an on-board aisle wheelchair on its ATR 42, ATR 72 or Airbus A320/A321 aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — DAT makes no statement about accessible lavatories on any aircraft type.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Free airport PRM assistance to and from the aircraft is provided, but 'il personale DAT non è autorizzato a fornire assistenza per la somministrazione di medicinali e pasti, supporto alla deambulazione e assistenza nelle toilette'. Crew 'può aiutarti ad aprire le confezioni di cibo e accompagnarti alla porta della toilette' — they may open food packaging and escort you to the lavatory door, but not help with feeding, medication or using the toilet. A passenger needing that must bring a companion aged 16+.", "src": [ "s3" ] }, "seating": { "value": null, "detail": "Not published — DAT gives no movable-armrest, bulkhead or accessible-seating policy. It operates 'solely a single class of service: standard Economy cabin' (Conditions of Carriage art. 3.1); the only related published rule is that a passenger who cannot understand the safety briefing, fasten a belt, don a lifejacket or oxygen mask, or reach an emergency exit unaided must travel with a companion, requested through customer service 24 h before departure.", "src": [ "s4", "s3" ] } }, "damage_liability": { "value": "1,000 SDR per passenger (DAT A/S Conditions of Carriage art. 15.2.2); special baggage including wheelchairs is carried at the passenger's own risk for damage", "detail": "'The airline company's responsibility for damage or loss of baggage ... will follow the national and international conventions and rules, limiting us to a maximum of 1000 SDR per passenger.' The Luggage page adds 30% depreciation for the first year and 10% per year after, DKK 500 without a receipt, damage reports within 7 days, and that for special baggage 'you are responsible for damage to fragile equipment sent as checked baggage'. No mobility-aid-specific liability rule is published.", "src": [ "s4", "s2" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published. DAT's fleet page lists ATR 42, ATR 72 and Airbus A320/A321, including the Lithuanian-registered LY-DAT (ATR 42) and LY-SEP (ATR 72), with no per-type mobility-aid limits. The only capacity warning published is that special baggage — which expressly includes wheelchairs, mobility scooters and walkers — 'is sent on a standby basis', ordinary checked baggage having first priority in the hold." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en, it, da", "notes": "ATTRIBUTION — read this first. UAB DAT LT publishes nothing of its own: there is no datlt.lt, no dot.lt passenger site, no Lithuanian-language pages, no DAT LT phone number or e-mail. IATA's own member record for DAT (LT) (legal name UAB DAT LT, ICAO DNU, R6*) gives its website as dat.dk, and dat.dk is DAT's single group site: its corporate page lists exactly two 'Headoffices' — 'Denmark DAT A/S, Vamdrup' and 'Lithuania DAT LT UAB, Oro uosto st. 4, Karmelava, Kaunas dist.' — and its fleet page presents one combined fleet including the Lithuanian-registered LY-DAT and LY-SEP. Everything in this record therefore comes from DAT-brand pages on dat.dk. BUT dat.dk never says which AOC operates a given flight, and the only binding document it publishes, the conditions of carriage, is headed 'General Conditions of Carriage DAT A/S' and defines the airline company as 'DAT (Danish Air Transport A/S)' — it does not name UAB DAT LT. Status is 'partial' for that reason, not because the content is thin. ACMI: DAT offers 'ACMI and wet lease contracts ... on our entire fleet', so a DAT LT aircraft may equally be flying for a contracting airline (DAT names Norwegian Air Shuttle, Finnair, Air France and British Airways as ACMI partners) — in that case the contracting airline's accessibility policy applies, not this one. THREE CONTRADICTIONS a traveller must resolve with DAT directly: (1) battery chemistry — the Luggage page publishes lithium limits for mobility aids (300 Wh single / 2 x 160 Wh) while the Italian assistance page admits only IATA gel/dry non-spillable batteries and Conditions of Carriage art. 8.2.2 says 'a dry cell battery'; (2) fees — the Special needs page says a folding wheelchair travels free, the Luggage page lists wheelchairs among special baggage you must register and pay for; (3) notice — 5 business days (powered chair), 48 h (Conditions of Carriage art. 8.2) and 24 h (wheelchair assistance) are all published. Also: wheelchairs travel on a standby basis behind ordinary checked baggage, powered chairs go only in the hold, DAT publishes no on-board aisle chair and no maximum chair dimensions, crew will not lift or help in the lavatory, and the published baggage liability cap of 1,000 SDR is below the current Montreal Convention limit — a human should check whether that page is simply out of date.", "searched_urls": [ "https://www.dat.dk/en/", "https://dat.dk/", "https://dat.dk/en/travel-information/special-needs/", "https://dat.dk/rejseinfo/saerlige-behov/", "https://dat.dk/rejseinfo/patientrejser/", "https://dat.dk/en/travel-information/luggage/", "https://dat.dk/it/informazioni-di-viaggio/assistenza-speciale/", "https://dat.dk/it/informazioni-di-viaggio/oggetti-vietati-e-regolamentati/", "https://dat.dk/it/condizioni-generali-di-trasporti/", "https://dat.dk/wp-content/uploads/2025/01/0512_General_terms_IT_ready.pdf", "https://dat.dk/en/general-terms-and-conditions/", "https://dat.dk/dat_general-terms-en/", "https://dat.dk/wp-content/uploads/2025/10/dat_general-terms-en.pdf", "https://dat.dk/wp-content/uploads/2025/01/Privacy_Policy_ENG.pdf", "https://dat.dk/en/customer-support/", "https://dat.dk/corporate/", "https://dat.dk/en/about-us/", "https://dat.dk/en/acmi/", "https://dat.dk/en/our-fleet/", "https://www.iata.org/en/about/members/airline-list/dat-lt/616/", "https://datlt.lt/", "https://www.datlt.lt/", "https://www.dot.lt/", "http://www.dot.lt/", "https://danishairtransport.dk/", "https://tka.lt/en/" ] } }, { "schema_version": "1.1", "slug": "delta-air-lines", "name": "Delta Air Lines", "iata_code": "DL", "icao_code": "DAL", "country": "United States", "region": "North America", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.delta.com", "sources": [ { "id": "s1", "title": "Wheelchairs, Scooters and Assistive Devices", "url": "https://www.delta.com/us/en/accessible-travel-services/wheelchair-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessible Travel Services — Overview", "url": "https://www.delta.com/us/en/accessible-travel-services/overview", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Additional Assistance (Complaint Resolution Officials, TSA/DOT contacts)", "url": "https://www.delta.com/us/en/accessible-travel-services/additional-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage — Medical Supplies & Wheelchairs", "url": "https://www.delta.com/us/en/baggage/special-items/medical-supplies-wheelchairs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage — Battery or Fuel-Powered items", "url": "https://www.delta.com/us/en/baggage/prohibited-or-restricted-items/battery-or-fuel-powered", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Mobility Device Handling Form (PDF, revision 4/2024)", "url": "https://www.delta.com/content/dam/delta-www/pdfs/mobility-device-handling-form-v8-official.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Canada Accessibility Plan & Feedback Process", "url": "https://www.delta.com/us/en/legal/notices/accessibility-plan-for-canada", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Need Help — contact numbers (Accessible Travel Services, Disability Assistance)", "url": "https://www.delta.com/us/en/need-help/overview", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Aircraft cargo door dimensions dataset behind the \"Will My Wheelchair Fit?\" tool", "url": "https://www.delta.com/content/dam/fresh-air/datasource/aircraft-door-dimensions.json", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Passengers with Disabilities Bill of Rights (US DOT text published by Delta)", "url": "https://www.delta.com/us/en/legal/notices/us-disability-bill-of-rights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Blind, Low Vision, Deaf or Hard of Hearing Travelers", "url": "https://www.delta.com/us/en/accessible-travel-services/blind-deaf-or-hard-of-hearing", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Accessibility Service Request Form", "url": "https://www.delta.com/contact-us/accessibility-service-request", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Accessible Travel Services — main accessibility line, 404-209-3434 (the number in the page's tel: link and on every accessibility page)", "number": "+1 404 209 3434", "hours": "24 hours a day, 7 days a week", "region": "US", "src": [ "s1", "s2", "s8", "s11" ] }, { "label": "Disability Assistance line printed in Delta's Europe customer-care listing", "number": "+1 404 209 3434", "region": "EU", "src": [ "s8" ] }, { "label": "Canada — accessibility-plan feedback by telephone (dial 711 for hearing/speech disabilities)", "number": "+1 404 209 3434", "region": "CA", "src": [ "s7" ] }, { "label": "Boarding, deplaning and connecting assistance — 404-209-2424, printed once on the Additional Assistance page; every other number on that same page, and the page's own tel: link, is 404-209-3434. Use 404-209-3434 unless told otherwise", "number": "+1 404 209 2424", "region": "US", "src": [ "s3" ] }, { "label": "Reservations — ask to be connected to the CRO Desk (US toll-free)", "number": "+1 800 221 1212", "hours": "24 hours a day, 7 days a week", "region": "US", "src": [ "s4", "s8" ] }, { "label": "International Sales & Service", "number": "+1 800 241 4141", "hours": "24 hours a day, 7 days a week", "region": "US", "src": [ "s8" ] }, { "label": "Baggage (delayed or damaged, including mobility devices)", "number": "+1 800 325 8224", "hours": "06:00–24:00 ET, 7 days a week", "region": "US", "src": [ "s8" ] } ], "email": [ { "label": "Canada Accessibility Plan feedback", "address": "CanadaAccessibilityPlan@delta.com", "src": [ "s7" ] } ], "web_form": [ { "label": "Accessibility Service Request Form (use if more than 7 days from travel)", "url": "https://www.delta.com/contact-us/accessibility-service-request", "src": [ "s2", "s12" ] }, { "label": "My Trips — Accessible Services requests (wheelchair, aisle chair, onboard wheelchair, device dimensions)", "url": "https://www.delta.com/my-trips/search", "src": [ "s1", "s2" ] }, { "label": "Travel Resolution Form — refund of the fare difference when a larger aircraft was needed for your device", "url": "https://www.delta.com/refund-form/", "src": [ "s1" ] }, { "label": "Canada Accessibility Plan feedback survey", "url": "https://delta.qualtrics.com/jfe/form/SV_3OxBNBghGDgfLEO", "src": [ "s7" ] } ], "relay": [ { "label": "Telecommunications Relay Service — dial 711", "detail": "\"Dial 711 to access the FCC's Telecommunications Relay Service\" to reach the accessibility line 404-209-3434, available 24 hours a day, 7 days a week. Relay contacts Delta directly and acts as an intermediary.", "src": [ "s1", "s7", "s11" ] }, { "label": "Brazil TTY", "detail": "Delta's Brazil ticket-office listing publishes 0800 729 1728 - TTY (alongside 0800 056 2599 - SAC).", "src": [ "s8" ] }, { "label": "Message Us — Hearing & Speech Impaired", "detail": "Delta lists \"Message Us\" as the channel for Hearing & Speech Impaired customers, with representatives available 06:00–23:00 ET.", "src": [ "s8" ] }, { "label": "US DOT Disability Hotline (published by Delta, not a Delta line)", "detail": "Toll-Free Hotline for Air Travelers with Disabilities 800-778-4838 (voice) / 800-455-9880 (TTY); Aviation Consumer Protection Division 202-366-2220 (voice) / 202-366-0511 (TTY).", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Wheelchairs, Scooters and Assistive Devices", "url": "https://www.delta.com/us/en/accessible-travel-services/wheelchair-services", "src": [ "s1" ] }, { "label": "Baggage — Medical Supplies & Wheelchairs (stowage, liability, regional-jet holds)", "url": "https://www.delta.com/us/en/baggage/special-items/medical-supplies-wheelchairs", "src": [ "s4" ] }, { "label": "Battery or Fuel-Powered items (lithium battery rules)", "url": "https://www.delta.com/us/en/baggage/prohibited-or-restricted-items/battery-or-fuel-powered", "src": [ "s5" ] }, { "label": "Additional Assistance — contacting a Delta Complaint Resolution Official (CRO)", "url": "https://www.delta.com/us/en/accessible-travel-services/additional-assistance", "src": [ "s3" ] } ], "notes": "Re-checked 2026-07-29: 404-209-3434 is Delta's main accessibility number — it is the tel: link target on the Wheelchair Services page and is repeated as the US Accessible Travel Services line, the Europe \"Disability Assistance\" line and the Canada accessibility-plan feedback line. 404-209-2424 is genuinely printed too, but only once, on the Additional Assistance page for boarding/deplaning/connection help, alongside four other references on that same page to 404-209-3434; it is most likely a site typo, so both are kept with labels that say so. Delta publishes no accessibility email other than the Canada plan address; complaints go via the Comment & Complaint form or by post to Delta Air Lines, Customer Care, P.O. Box 20980, Department 980, Atlanta, GA 30320-2980. CROs are available in person at every Delta airport during operating hours; away from the airport you reach one by calling Reservations (800-221-1212) and asking for the CRO Desk, or by calling 404-209-3434." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Share your mobility needs with us at least 48 hours before your trip so we can offer you the best possible service.\" Forty-eight hours' notice is \"recommended\" for battery-operated devices so Delta can follow U.S. Federal Dangerous Goods Handling Procedures; the baggage page words it \"If possible though not required\". Check in at the ticket counter at least one hour before departure if checking battery-powered equipment.", "src": [ "s1", "s4" ] }, "how_to_request": { "value": "Accessible Services in My Trips or the Fly Delta app, or call 404-209-3434 (dial 711 for relay); use the online Accessible Service Request form if more than 7 days from travel", "detail": "\"Submit your request from 'Accessible Services' in 'My Trips' or call 404-209-3434 (dial 711 for relay services).\" For services beyond the My Trips options, complete the Accessible Service Request form online if you are more than 7 days from travel; a Delta specialist reviews it and may contact you.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Medical supplies or equipment are allowed on board as additional items at no extra charge.\" \"Delta allows assistive devices as carry-ons in the cabin free of charge consistent with safety requirements… These recognized assistive devices do not count against the customer's carry-on limit.\"", "src": [ "s4", "s7" ] }, "devices_per_passenger": { "value": null, "detail": "No numeric cap published. Delta says it transports \"all types of personal wheelchairs, including folding, collapsible, non-folding manual and electric/battery-powered wheelchairs, electric-powered carts and scooters, one additional wheelchair battery, crutches, braces or other prosthetic devices\" provided they are on the same flight as the passenger who depends on them.", "src": [ "s4" ] }, "manual": { "allowed": { "value": true, "detail": "\"Delta transports both manual and battery-powered devices\", including folding, collapsible and non-folding manual wheelchairs, carried on the same flight as the passenger who depends on the device.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": true, "detail": "\"If your non-battery operated wheelchair or mobility device meets the size restrictions for the approved storage space on the aircraft, you may stow your collapsible device on your flight. Wheelchairs take priority over other carry-on items. In general, the device may not exceed measurements of 13\" x 36\" x 42\" [33 x 91.4 x 106.7 cm], but the limits vary by aircraft.\" First-come, first-served for the first collapsible chair that fits; priority stowage for at least one collapsible manual chair on aircraft with 100+ seats.", "src": [ "s1", "s4", "s7" ] }, "gate_delivery": { "value": true, "detail": "\"You can arrange to have us check your personal wheelchair or mobility aid at the departing gate and return it at the destination gate when you arrive, or at a connecting airport. Just let us know in advance.\" \"If your device must be checked at the gate, it will be returned to you at the gate.\" Tell the agent whether you want the device brought to the jet bridge on connections or checked through to baggage claim; Delta warns connection times may be too short if disassembly is required.", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published. Delta's Mobility Device Handling Form asks the customer to record device weight in lbs/kg, but delta.com states no maximum — the published constraint is cargo-door and hold fit.", "src": [] }, "max_dimensions": { "height_cm": 68.6, "width_cm": 104.1, "length_cm": null, "detail": "Cargo-hold DOOR aperture, not a stated maximum chair size: in Delta's own fleet dataset behind \"Will My Wheelchair Fit?\" the lowest door is 27\" (68.6 cm) on the B717-200 and the narrowest 41\" (104.1 cm) on CRJ-200/700/900, E-170 and ERJ-175 — no single type has a 27\" x 41\" door, these are the fleet-worst height and width. Height and width only; no length published. Measure at the chair's smallest size (not expanded); Delta's Delta Connection cargo section adds that removable parts \"may be removed prior to measuring\".", "src": [ "s1", "s4", "s9" ], "basis": "hold_door" }, "notes": "Onboard stowage limit is roughly 13\" x 36\" x 42\" (33 x 91.4 x 106.7 cm) and varies by aircraft — confirm with the gate agent before boarding. Canes, walkers and crutches are also carried; some may be stored on board, others checked at the gate.", "cabin_stowage_dimensions": { "height_cm": 91.4, "width_cm": 33, "length_cm": 106.7, "basis": "cabin_stowage", "detail": "In-cabin stowage of a collapsible, NON-battery-operated chair: \"In general, the device may not exceed measurements of 13\"x 36\"x 42\", but the limits vary by aircraft\" (33.0 x 91.4 x 106.7 cm). Delta does not label which figure is height, width or length; the binding constraint is the 13 in (33 cm) dimension. Wheelchairs take priority over other carry-on items; confirm with the gate agent before boarding.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted; handling and notice only, no approval or aircraft exclusion published. \"Wet-cell spillable batteries require special handling. Contact us at 404-209-3434 (or dial 711 for relay services) at least 48 hours before you fly.\" Wet Cell (spillable) is one of the battery types on Delta's Mobility Device Handling Form, and 48 hours' notice is recommended so Delta can follow the U.S. Federal Dangerous Goods Handling Procedures.", "src": [ "s1", "s4", "s6" ] }, "non_spillable": { "value": true, "detail": "\"Dry-cell and gel-cell non-spillable batteries also require special handling. Check with the manufacturer to ensure the battery can travel on its side and then follow the steps in our 'Bring Your Personal Wheelchair' section.\"", "src": [ "s1", "s4" ] }, "lithium_ion": { "value": true, "detail": "\"Lithium-ion batteries have no restrictions. Follow the steps in our 'Bring Your Personal Wheelchair' section.\" Lithium-Ion is one of the battery types on the Mobility Device Handling Form, which asks you to state the watt-hours.", "src": [ "s1", "s6" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for a wheelchair battery that stays installed. Delta's wheelchair FAQ says only \"Lithium-ion batteries have no restrictions\" — a handling statement, not a stated absence of a watt-hour cap — while the handling form still asks for the Wh figure. Delta's baggage page states \"a maximum of 160-watt hours per battery\" for lithium-ion batteries generally and does not say whether that applies to a mobility aid, so no figure is recorded either way.", "src": [ "s1", "s5" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Delta does not normally require the battery to be removed (it may stay in \"a rigid compartment that is integral to the device\"), and delta.com gives no watt-hour figure for a wheelchair battery removed into the cabin. The 160 Wh on Delta's baggage page is written for lithium-ion batteries at large, not for mobility aids.", "src": [ "s4", "s5" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for a spare wheelchair battery. Delta's baggage page states the rule generally, not for mobility aids: \"Lithium ion batteries not installed in a device (spares) must be in carry-on baggage and no more than two (2) spares between 100 and 160-watt hours are allowed\", alongside \"a maximum of 160-watt hours per battery\". Delta never says whether that ceiling applies to a spare wheelchair battery.", "src": [ "s5" ] }, "spares_allowed": { "value": 1, "detail": "Delta's baggage page lists \"one additional wheelchair battery\" among the mobility items it transports. Separately, its general battery rules cap each passenger at 20 spare batteries overall and require spares to be carried in carry-on baggage with the terminals individually protected against short circuit.", "src": [ "s4", "s5" ] }, "removal_required": { "value": "conditional", "detail": "Not normally: \"To transport your wheelchair or scooter without disconnecting the battery, your wheelchair or mobility aid must possess a defect-free battery in a rigid compartment that is integral to the device, as well as an effective method of preventing accidental activation during transport.\" But \"there are still circumstances that require the battery be disconnected\" — attach assembly/disassembly instructions and the battery type. For in-cabin stowage of a battery chair, the battery must be removable and remain with the customer.", "src": [ "s4", "s7" ] }, "terminals": { "value": true, "detail": "An effective method of preventing accidental activation is required: inserting the charger, turning the key off and removing it, turning a kill switch, removing a power arm, or taping a switch in the closed position. If Delta cannot confirm a cabin-stowed device is safe from accidental in-flight activation, \"Delta must disconnect the battery post connectors and wrap each connector with tape to prevent electrical shorts during travel.\" Spare batteries must be individually protected against short circuit.", "src": [ "s1", "s4", "s5" ] }, "documentation": { "value": true, "detail": "Print the Mobility Device Handling Form before your trip, bring it and attach it to the device (a gate agent can help). It records battery type — Manual (none) / Dry or Gel (non-spillable) / Wet Cell (spillable) / Lithium-Ion, with watt-hours if lithium-ion — removable parts kept with you, the accidental-activation method, device L x W x H and weight, whether it may be folded/reclined/collapsed and whether it may be laid on its side. Also attach disassembly/reassembly instructions.", "src": [ "s1", "s6" ] } }, "allowed": { "value": true, "detail": "Delta transports electric/battery-powered wheelchairs, electric-powered carts and scooters. \"Delta accepts battery-powered wheelchairs provided they fit in the cargo compartment and can be transported consistent with safety and security requirements.\"", "src": [ "s1", "s4", "s7" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published; Delta's stated constraint is cargo-door and hold fit, not weight. The Mobility Device Handling Form records device weight in lbs/kg.", "src": [] }, "max_dimensions": { "height_cm": 68.6, "width_cm": 104.1, "length_cm": null, "detail": "Same cargo-hold DOOR apertures as for manual chairs — an opening, not a published maximum chair size: 27\" high (68.6 cm) on the Boeing 717-200 and 41\" wide (104.1 cm) on CRJ-200/700/900, E-170 and ERJ-175. Some devices may be loaded on their side — check with the manufacturer first; if it must stay upright, call 404-209-3434 at least 48 hours before you fly.", "src": [ "s1", "s9" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "As for manual chairs: you may check the device at the departing gate and have it returned at the destination or connecting gate, or opt for baggage claim (look on the \"oversize\" belt). \"If you opted to retrieve it planeside, a Delta agent will bring it up to the jetbridge for you on arrival.\"", "src": [ "s1", "s4" ] }, "notes": "Some battery-operated devices may be stowed upright in the hold, others may need to be disassembled and checked before you fly — check with the manufacturer whether the device may be stored on its side. Detach and carry into the cabin all removable parts (joystick, seat cushion, headrest, armrests, footrests)." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "Aircraft-dependent: \"Not all aircrafts booked through Delta are large enough to accommodate onboard wheelchairs\" — call 404-209-3434 (dial 711 for relay) to be booked on a suitable aircraft. \"All Delta aircraft with more than 100 passenger seats also have an onboard wheelchair\", designed to fit the aisles and reach the lavatories. They can only be used with flight attendant assistance and crew cannot lift or carry you.", "src": [ "s1", "s7" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"Many of our larger aircraft have an accessible lavatory and you're welcome to use the lavatory most convenient for you.\" The onboard wheelchair \"fits in the aircraft aisles and most lavatories\", but \"depending on the plane, onboard wheelchairs may not fit in the lavatory\". Call 404-209-3434 with questions about accessible lavatories or to find a suitable aircraft. Flight attendants cannot assist with lavatory functions.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Aisle wheelchair service assists you from the jet bridge onto the aircraft and down the aisle to your seat: \"At the aircraft door, an agent will transfer you from your device into the aisle chair\" (chest and leg straps). In flight, crew can assist with the onboard wheelchair and with stowing or retrieving carry-on items, but cannot lift or carry you or provide medical services. Delta will not leave a customer who is not independently mobile unattended for more than 30 minutes.", "src": [ "s1", "s7" ] }, "seating": { "value": true, "detail": "\"Many of our aircraft have armrests that can be lifted up to assist in the boarding or deplaning process, and you're invited to request the seat that works best for you within your purchased cabin.\" Seats near the front can be reserved for customers with a fused or immobile leg, a service animal, or who require an aisle chair. Aircraft delivered to Delta after April 1992 have movable aisle armrests on at least half of the aisle seats. Call 404-209-3434 or message Delta to choose the seat.", "src": [ "s3", "s7" ] } }, "damage_liability": { "value": "Repair or replacement with a comparable model, up to the original purchase price; Montreal/Warsaw Convention limits waived for mobility aids", "detail": "\"If your mobility aid or wheelchair is destroyed or lost, we will repair or replace it with a comparable model. With respect to mobility aids and wheelchairs, we do not enforce the maximum liability amounts set out in the Montreal Convention, or its predecessor, the Warsaw Convention.\" Delta \"waives the Montreal Convention liability limits… for all international travel. A special declaration of interest is not required\" and pays \"up to the original purchase price\". You may file a claim, get a loaner device and choose your own repair vendor.", "src": [ "s1", "s4", "s7" ] }, "aircraft_hold_note": "Delta publishes the cargo-door opening (height x width) of every type behind its \"Will My Wheelchair Fit?\" tool: B717-200 27\" x 51\" (68.6 x 129.5 cm); CRJ-200/700/900 31\" x 41\" (78.7 x 104.1 cm); A220-100/-300 31\" x 44\" (78.7 x 111.8 cm); E-170 and ERJ-175 33\" x 41\" (83.8 x 104.1 cm); B737-800 and B737-900ER 33\" x 46\" (83.8 x 116.8 cm); B757-200/-300 42\" x 53\" (106.7 x 134.6 cm); A319/A320/A321/A321neo 46\" x 69\" (116.8 x 175.3 cm); A330-200/-300/-900neo, A350-900 and B767-300ER/-400ER 62\" x 45\" (157.5 x 114.3 cm). Delta's baggage page separately quotes Delta Connection CRJ-200/700/900 doors as 43\" wide x 33\" high, which is larger than the 41\" x 31\" in its own tool dataset — the smaller figures are used in the numeric fields here." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Delta is one of the most fully documented carriers: a per-aircraft cargo-door dataset, a printable Mobility Device Handling Form, an explicit Montreal Convention waiver for mobility aids, gate delivery on request, and a refund of the fare difference when a device forces a more expensive flight (ticket bought direct from Delta on or after 17 March 2025, all flights Delta/Delta Connection, same day, same origin and destination, same cabin, with documentation). Points a human should re-check: (1) Delta's baggage page quotes Delta Connection CRJ-200/700/900 cargo doors as 43\" wide x 33\" high, but the dataset behind Delta's own \"Will My Wheelchair Fit?\" tool says 31\" high x 41\" wide for the same aircraft — this record uses the smaller, binding figures. (2) The baggage page list \"These are the different battery types: Wet-cell/Spillable, Dry-cell/Non-spillable, Not permitted as checked or carry-on baggage\" looks like a CMS error: the third bullet is not a battery type and all three link to the same page. (3) RESOLVED 2026-07-29 by re-fetching delta.com: 404-209-3434 is the current accessibility number (it is the tel: link on the Wheelchair Services page and appears on the Overview, Need Help and Additional Assistance pages); 404-209-2424 is printed exactly once, on the Additional Assistance page for boarding/deplaning/connection help, and is almost certainly a typo. Both are kept because both are genuinely printed, with labels that make the distinction clear. (4) Delta says lithium-ion wheelchair batteries \"have no restrictions\" yet asks for the watt-hour rating on the handling form. CORRECTED 2026-07-29: an earlier note claimed the 160 Wh figure on delta.com \"is for personal electronics\" — Delta does not say that. Its battery page states flatly that lithium-ion batteries have \"a maximum of 160-watt hours per battery\" and that anything above 160 Wh \"is prohibited from carriage on all passenger aircraft\", with no mobility-aid carve-out; equally, it never applies that number to a wheelchair. Because Delta neither publishes a mobility-aid Wh cap nor states there is none, all three watt-hour fields stay null rather than importing 160 Wh (or the ICAO 300 Wh default) or reading \"no restrictions\" as an explicit \"no_limit\". (5) No maximum device weight is published anywhere. Delta also runs a \"White Glove Service\" mobility team in hubs and key markets, and Complaint Resolution Officials are stationed at every airport it serves; away from the airport, reach one via Reservations and ask for the CRO Desk. Delta directs security questions to TSA Cares (855-787-2227), which is not a Delta line.", "searched_urls": [ "https://www.delta.com/us/en/accessible-travel-services/overview", "https://www.delta.com/us/en/accessible-travel-services/wheelchair-services", "https://www.delta.com/us/en/accessible-travel-services/wheelchair-mobility-device-services", "https://www.delta.com/us/en/accessible-travel-services/additional-assistance", "https://www.delta.com/us/en/accessible-travel-services/blind-deaf-or-hard-of-hearing", "https://www.delta.com/us/en/baggage/special-items/medical-supplies-wheelchairs", "https://www.delta.com/us/en/baggage/special-items/overview", "https://www.delta.com/us/en/baggage/checked-baggage", "https://www.delta.com/us/en/baggage/prohibited-or-restricted-items/battery-or-fuel-powered", "https://www.delta.com/us/en/need-help/overview", "https://www.delta.com/us/en/legal/notices/us-disability-bill-of-rights", "https://www.delta.com/us/en/legal/notices/accessibility-plan-for-canada", "https://www.delta.com/us/en/legal/notices/canada-accessibility-plan-feedback-process", "https://www.delta.com/contact-us/accessibility-service-request", "https://www.delta.com/content/dam/delta-www/pdfs/mobility-device-handling-form-v8-official.pdf", "https://www.delta.com/content/dam/fresh-air/datasource/aircraft-door-dimensions.json", "https://www.delta.com/content/dam/en_us/js/clientlib-wheelchair.min.js", "https://www.delta.com/refund-form/", "https://www.delta.com/my-trips/search" ] } }, { "schema_version": "1.1", "slug": "dhl-air-", "name": "DHL Air", "iata_code": "D0", "icao_code": "DHK", "country": "United Kingdom", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.dhl.com/", "sources": [ { "id": "s1", "title": "DHL — \"DHL unveils 777 passenger-to-freighter conversion at Farnborough International Airshow\", London, 24 July 2026 (quotes Tom Mackle, MD DHL Air (UK))", "url": "https://www.dhl.com/discover/en-gb/news-and-insights/reports-and-press-releases/farnborough-air-show-press-release-2026", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "DHL Group press release, 25 May 2021 — \"DHL Express strengthens its aviation network and will launch a new airline for the European market\"", "url": "https://group.dhl.com/en/media-relations/press-releases/2021/dhl-express-strengthens-aviation-network-launch-a-new-airline.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "IATA airline member listing — DHL Air Ltd. (website www.dhl.com)", "url": "https://www.iata.org/en/about/members/airline-list/dhl-air-/358/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists: DHL Air has no public-facing airline site of its own, and dhl.com's contact routes are express/freight customer service." }, "policy": { "notice_hours": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "how_to_request": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "fee_charged": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "non_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "removal_required": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "terminals": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "documentation": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "seating": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "DHL Air Ltd is DHL Express's UK freight airline, based at East Midlands. Verified from DHL's own pages: the 24 July 2026 Farnborough release quotes Tom Mackle, MD DHL Air (UK), on the first Boeing 777-200LR Mammoth converted freighter being \"placed with our UK airline\" for \"service introduction within the DHL Express network\" (s1); DHL Group's 2021 aviation release states \"DHL Express is remodeling its East Midlands based airline, DHL Air UK\" as an intercontinental cargo carrier expanding B767 operations and adding B777Fs, with its B757 freighters transferred to the new Austrian cargo airline (s2). The airline has no website of its own — IATA lists www.dhl.com (s3); dhlair.com is a GoDaddy parking page and dhlaviation.com is a domain-for-sale page, neither owned by DHL, so neither was used.", "searched_urls": [ "https://www.dhl.com/discover/en-gb/news-and-insights/reports-and-press-releases/farnborough-air-show-press-release-2026", "https://group.dhl.com/en/media-relations/press-releases/2021/dhl-express-strengthens-aviation-network-launch-a-new-airline.html", "https://group.dhl.com/en/about-us/corporate-divisions/express.html", "https://www.dhl.com/gb-en/home/our-divisions/express.html", "https://www.dhl.com/gb-en/home/press/press-archive.html", "https://www.dhl.com/global-en/microsites/air-capacity-sales/about-us.html", "https://aviationcargo.dhl.com/", "https://careers.dhl.com/global/en/dhl-air-uk", "https://dhlair.com/", "https://www.dhlaviation.com/", "https://www.iata.org/en/about/members/airline-list/dhl-air-/358/" ] } }, { "schema_version": "1.1", "slug": "dhl-air-bahrain", "name": "DHL Air (Bahrain)", "iata_code": "ES*", "icao_code": "DHX", "country": "Bahrain", "region": "Middle East", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.dhl.com/", "sources": [ { "id": "s1", "title": "Bahrain Ministry of Transportation and Telecommunications — \"Minister of Transportation and Telecommunications Highlights Bahrain's Progress in Aviation and Logistics\", 30 April 2026 (registration of air-cargo company DHL Air Bahrain)", "url": "https://www.mtt.gov.bh/node/3438", "retrieved": "2026-07-29", "kind": "regulator" }, { "id": "s2", "title": "DHL Express press release, Manama, 10 November 2025 — first regional aircraft maintenance hangar at Bahrain International Airport (DHL Express MENA Aviation)", "url": "https://www.dhl.com/ir-en/home/press/press-archive/2025/dhl-express-to-establish-first-regional-aircraft-maintenance-hangar.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "IATA airline member listing — DHL Air (Bahrain) B.S.C. Closed (website www.dhl.com/splash.html)", "url": "https://www.iata.org/en/about/members/airline-list/dhl-air-bahrain/151/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists: the airline has no public-facing site of its own and dhl.com's contact routes are express/freight customer service." }, "policy": { "notice_hours": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "how_to_request": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "fee_charged": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "non_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "removal_required": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "terminals": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "documentation": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "seating": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "DHL Air (Bahrain) B.S.C. (closed) is DHL Express's MENA freight airline, hubbed at Bahrain International Airport. Bahrain's Ministry of Transportation and Telecommunications (the civil aviation authority) announced on 30 April 2026 that \"all legal and regulatory procedures have been completed for the registration of one of the world's major air cargo companies, DHL Air Bahrain, to take the Kingdom as its main hub and headquarters\", and records the fleet as \"10 Boeing 767-300F aircraft and two Boeing 767-800 aircraft [sic — the ministry's wording], operating flights to 23 countries at a rate of 266 flights per week, and accounting for more than 70% of total air cargo traffic in Bahrain over the past five years\" (s1). DHL's own 10 Nov 2025 release describes the DHL Express MENA Aviation team and a new line-maintenance hangar for DHL's Boeing 777 and 767 fleet at the same airport (s2). No passenger service and no website of its own — IATA lists www.dhl.com/splash.html (s3).", "searched_urls": [ "https://www.mtt.gov.bh/node/3438", "https://www.dhl.com/ir-en/home/press/press-archive/2025/dhl-express-to-establish-first-regional-aircraft-maintenance-hangar.html", "https://www.caa.gov.bh/", "https://www.iata.org/en/about/members/airline-list/dhl-air-bahrain/151/", "https://www.iata.org/en/about/members/airline-list/?page=1&search=DHL&ordering=Alphabetical" ] } }, { "schema_version": "1.1", "slug": "discover-airlines", "name": "Discover Airlines", "iata_code": "4Y", "icao_code": "OCN", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.discover-airlines.com/", "sources": [ { "id": "s1", "title": "Passengers requiring wheelchairs — WCHR/WCHS/WCHC, 48 h notice, battery-powered wheelchair booking", "url": "https://www.discover-airlines.com/xx/en/book/assistance-requirements/accessible-travel/wheelchairs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessible travel with Discover Airlines — notice deadlines, check-in 60 min, Medical Operation Center, EC 1107/2006 and US DOT Part 382", "url": "https://www.discover-airlines.com/xx/en/book/assistance-requirements/accessible-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Accessible travel to and from the US — 72 h notice, TRS relay, cargo/bulk door dimensions per aircraft, CRO, 14 CFR Part 382 complaints", "url": "https://www.discover-airlines.com/us/en/book/assistance-requirements/accessible-travel/accessible-travel-usa", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Dangerous goods — Electronic devices and batteries: wheelchairs and mobility aids, transport approval, 160 Wh non-removable limit", "url": "https://www.discover-airlines.com/xx/en/book/baggage/dangerous-goods/electronic-devices-and-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Electric mobility device information form (PDF) — WCLX/WCLB/WCBD/WCBW battery matrix, weight and folded dimensions, toll-free number", "url": "https://www.discover-airlines.com/content/dam/four_y/pdfs/accessible-travel/4y_electric-mobility-device-information-form.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Register assistance requirements online — assistance request form (wheelchair type, oxygen, US bulkhead seat request)", "url": "https://www.discover-airlines.com/xx/en/book/assistance-requirements/accessible-travel/register-assistance-requirements-online", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Customer Service & Contact — Service Center phone, WhatsApp, contact form", "url": "https://www.discover-airlines.com/xx/en/my-bookings/manage/customer-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "General terms and conditions of carriage — art. 8 baggage, art. 13 liability (SDR 1,519 baggage limit)", "url": "https://www.discover-airlines.com/xx/en/legal/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Discover Airlines in the USA — Disability Bill of Rights, Customer Service Plan, accessible travel hub", "url": "https://www.discover-airlines.com/xx/en/book/travel-information/discover-usa", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Baggage — free baggage allowance by fare and cabin", "url": "https://www.discover-airlines.com/xx/en/book/baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Germany / worldwide — Discover Airlines Service Center (register assistance, approve batteries requiring a permit)", "number": "+49 69 86798200", "hours": "Mon–Sun 08:00–22:00 CET", "region": "DE", "src": [ "s1", "s7" ] }, { "label": "Electric mobility aid support — international toll-free number printed on the mobility device form (as printed: 0800 8384267)", "number": "0800 8384267", "hours": null, "region": "international", "src": [ "s5" ] }, { "label": "USA — Lufthansa Group accessible travel line, published on Discover's US accessible-travel page (call at least 72 h before the flight); the same number is published by Lufthansa and Brussels Airlines", "number": "+1 800 645 3880", "hours": null, "region": "US", "src": [ "s3" ] }, { "label": "Medical Operation Center (Germany) — fitness to fly, oxygen, medical clearance (Fax +49 69 696 83677)", "number": "+49 69 696 55077", "hours": "Mon–Sun 06:00–22:30 CET", "region": "DE", "src": [ "s2" ] }, { "label": "Medical Desk (US travel) — the Lufthansa Group medical desk for journeys to/from the USA, also published by Lufthansa", "number": "+1 516 279 1768", "hours": "Mon–Fri 09:00–17:00 — printed as CET on two pages and as EST on the US accessible-travel page", "region": "US", "src": [ "s2", "s3", "s4" ] } ], "email": [ { "label": "Electric mobility aids — send the completed 'Information on Electric Mobility Aids' form here for approval; Discover Airlines' own desk on the Lufthansa Group mail domain", "address": "mobilitydevices.discover-airlines@lufthansa-group.com", "src": [ "s1", "s4", "s6" ] }, { "label": "Special services — battery-operated portable medical devices, oxygen, assistance dogs; Discover Airlines' own desk on the Lufthansa Group mail domain", "address": "specialservices.discover-airlines@lufthansa-group.com", "src": [ "s4", "s6" ] }, { "label": "Medical Operation Center — health questions about air travel; Discover Airlines' own desk on the Lufthansa Group mail domain", "address": "medicaloperation.discover-airlines@lufthansa-group.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Register assistance requirements online (wheelchair type, mobility impairment, oxygen)", "url": "https://www.discover-airlines.com/xx/en/book/assistance-requirements/accessible-travel/register-assistance-requirements-online", "src": [ "s1", "s6" ] }, { "label": "Contact form — compensation for a damaged or delayed mobility aid, and the US fare-difference refund", "url": "https://www.discover-airlines.com/us/en/my-bookings/manage/customer-service/contact-form", "src": [ "s2", "s3" ] } ], "relay": [ { "label": "TTY / text relay (USA)", "detail": "First dial 711, then 800 645 3880, for relaying to the TRS (Telecommunication Relay Service). Available 24/7, even on holidays.", "src": [ "s3" ] }, { "label": "WhatsApp (not a live chat; reply within 24 hours)", "detail": "+49 151 589 521 85 — send 'Start chat.' to begin.", "src": [ "s7" ] } ], "policy_pages": [ { "label": "Passengers requiring wheelchairs", "url": "https://www.discover-airlines.com/xx/en/book/assistance-requirements/accessible-travel/wheelchairs", "src": [ "s1" ] }, { "label": "Accessible travel with Discover Airlines", "url": "https://www.discover-airlines.com/xx/en/book/assistance-requirements/accessible-travel", "src": [ "s2" ] }, { "label": "Accessible travel to and from the US — CRO, relay service and the cargo-door dimensions table", "url": "https://www.discover-airlines.com/us/en/book/assistance-requirements/accessible-travel/accessible-travel-usa", "src": [ "s3" ] }, { "label": "Dangerous goods: electronic devices and batteries — the wheelchair battery limits", "url": "https://www.discover-airlines.com/xx/en/book/baggage/dangerous-goods/electronic-devices-and-batteries", "src": [ "s4" ] } ], "notes": "The most useful document is the 'Information on Electric Mobility Aids' PDF (s5): it is the only place Discover publishes the full battery matrix (WCLX removable, WCLB permanently installed, WCBD non-spillable/dry, WCBW spillable wet) and it carries an international toll-free number, 0800 8384267, that appears nowhere else on the site. Discover asks you to keep the completed form with you, printed or digital, for the whole journey and to reuse it on later trips. Complaints Resolution Officials (CROs) are available during operating hours at every Discover US destination and at Frankfurt — ask any crew or ground staff. DOT disability hotline +1 800 778 4838 (voice) / +1 800 455 9880 (relay), Mon–Fri 07:00–17:00 EST; formal 14 CFR 382.65 complaints to the Air Consumer Protection Division/C-75, US DOT, 1200 New Jersey Ave SE, Washington DC 20590, +1 202 366 2220 (voice) / +1 202 366 0511 (relay)." }, "policy": { "notice_hours": { "value": 72, "detail": "Strictest published deadline: for travel to and from the USA, 'Please phone us at least 72 hours before your flight on 1-800-645-3880 so we can discuss and plan your additional assistance requirements.' Elsewhere: register assistance 'at least 48 hours before departure', and send the electric mobility device form 'no later than 48 hours before departure'. Assistance is guaranteed only if it was registered 48 h ahead AND you reach the counter 60 min before departure.", "src": [ "s3", "s2", "s1", "s4" ] }, "how_to_request": { "value": "Register online with the assistance form or phone the Service Center +49 69 86798200; for a powered chair also e-mail the 'Information on Electric Mobility Aids' form to mobilitydevices.discover-airlines@lufthansa-group.com", "detail": "'Please notify us of any assistance required before your flight, either by telephone via the Discover Airlines Service Center at +49 (0) 69 86 798 200 ... from 8:00 a.m. to 10:00 p.m., or online.' For a battery-powered chair: book the flight first, then submit the form — 'We will check whether it is possible to transport your power wheelchair based on the information you provide.' US travellers should call 1-800-645-3880 at least 72 h ahead.", "src": [ "s1", "s5", "s3" ] }, "fee_charged": { "value": null, "detail": "Not published as such. Discover says it 'offers passengers with limited mobility or sensory impairments a range of complimentary assistance services at the airport and on board', but nowhere states whether carrying your own wheelchair or mobility aid is free of charge or outside the checked-baggage allowance; mobility aids do not appear on the baggage or special-baggage pages at all.", "src": [ "s2", "s10" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Discover does not state how many mobility devices it will carry per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "The online assistance form lets you declare a 'Manually-propelled wheelchair', 'Foldable wheelchair' or 'Non-foldable wheelchair'. 'Destination airports and Discover Airlines will provide assistance to passengers with wheelchair needs with boarding and disembarking, both on the non-gate position and on board.'", "src": [ "s6", "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Discover asks whether the chair and its backrest fold, but publishes no rule on whether a folding manual chair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Discover does not say whether a chair is returned at the aircraft door or on the arrivals belt. It warns only that 'parking positions directly at the gate cannot be guaranteed' and that boarding may be by stairs from a remote stand.", "src": [ "s6" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. The mobility device form asks for the device's weight in kg and the dangerous-goods page says restrictions exist on 'the total weight', but no figure is given. The conditions of carriage cap a single item of ordinary baggage at 32 kg, which Discover does not state applies to a mobility aid.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published as a maximum chair size. The only dimensions Discover publishes are cargo- and bulk-door apertures — recorded under electric.max_dimensions and aircraft_hold_note with basis 'hold_door'.", "src": [], "basis": null }, "notes": "Crutches, walking aids and other manual aids are not addressed separately; everything is routed through the WCHR/WCHS/WCHC assistance categories.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Discover gives no in-cabin wheelchair stowage dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "WCBW spillable wet cell: 'Only accepted as checked baggage provided the device can always be loaded, stowed, secured and unloaded in an upright position.' The US page adds that Discover 'accepts both leak-proof and non-leak-proof batteries for battery-powered mobility devices', that batteries must be clearly labelled 'LEAK-PROOF' or 'NOT LEAK-PROOF', and that batteries showing signs of damage or leakage may be refused.", "src": [ "s5", "s3" ] }, "non_spillable": { "value": "conditional", "detail": "WCBD: 'Non-spillable or dry cell battery, e.g. gel, nickel-cadmium, nickel-metal hydride, sealed-lead-acid battery.' Max 1 spare non-spillable wet battery, or 2 spare NiMH or dry cell batteries, with 'Acceptance of removed battery and spare battery/batteries in checked baggage only'. Carriage still needs clearance: \"A transportation permit from the airline is required for wheelchairs and mobility aids\", the form and datasheet reaching Discover no later than 48 hours before departure.", "src": [ "s5", "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-powered chairs are accepted only with prior clearance: \"Transport approval required\" — \"A transportation permit from the airline is required for wheelchairs and mobility aids.\" Send the manufacturer's technical data sheet or manual plus the completed electric mobility aid form no later than 48 hours before departure \"to be checked and approved\". A wheelchair with permanently-installed/non-removable lithium batteries is limited to max 2 batteries of 160 Wh each (WCLB); removable batteries (WCLX) travel in the cabin.", "src": [ "s5", "s4" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "Battery that stays in the chair (WCLB, permanently installed by the manufacturer's design / non-removable): 'a limit of max. 2 batteries with max. 160 Wh each', and the battery 'must be protected from damage and secured by the design of the device'. Effective 1 October 2025; wheelchairs confirmed, or journeys started, before that date are still carried as booked.", "src": [ "s5", "s1", "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "WCLX removable battery: 'Removeable batteries and spare batteries must be carried in the passenger cabin. For those the following limit is applicable: either max. 2 batteries up to 300 Wh each, incl. 1 spare battery — or max. 4 batteries up to 160 Wh each, incl. max. 2 spare batteries.' 300 Wh is the cap only in the two-battery configuration.", "src": [ "s5" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "A spare travels in the cabin and counts inside the same allowance: 'max. 2 batteries up to 300 Wh each, incl. 1 spare battery' or 'max. 4 batteries up to 160 Wh each, incl. max. 2 spare batteries'. One spare may therefore be up to 300 Wh; if you carry two spares, each is capped at 160 Wh.", "src": [ "s5" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two, at the lower rating: 'max. 2 batteries up to 300 Wh each, incl. 1 spare battery' or 'max. 4 batteries up to 160 Wh each, incl. max. 2 spare batteries'. For non-spillable chairs the limit is 'Max. 1 spare wet, non-spillable battery or 2 spare nickel-metal hydride (NiMH) or dry cell batteries', and those spares go in checked baggage.", "src": [ "s5" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the battery. If it is removable (WCLX), 'Removeable batteries and spare batteries must be carried in the passenger cabin.' If it is permanently installed (WCLB) it stays in the chair, capped at 2 x 160 Wh. For non-spillable/dry cells (WCBD) a removed battery and its spares are accepted 'in checked baggage only'.", "src": [ "s5" ] }, "terminals": { "value": true, "detail": "No wheelchair-specific disconnection wording is published, but the rule Discover states for loose and spare batteries — where a removed chair battery ends up — is: 'For all batteries, the connections must be individually isolated to avoid short circuits ... original packaging, covering exposed terminals with adhesive tape or packing each battery in a separate plastic or protective bag.' A permanently installed battery 'must be protected from damage and secured by the design of the device'.", "src": [ "s4", "s5" ] }, "documentation": { "value": true, "detail": "'Please send us ... the required details (manufacturer's technical data sheet or manual) for your wheelchair or mobility assistance and send the completed form ... to be checked and approved.' The form asks for manufacturer, model, weight in kg, folded length/width/height, battery type, Wh rating, whether the battery is removable and how many spares. Keep the completed form with you, printed or digital, for the whole journey.", "src": [ "s4", "s5" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only with prior approval: 'A transportation permit from the airline is required for wheelchairs and mobility aids.' You must send the manufacturer's technical data sheet or manual plus the completed 'Information on Electric Mobility Aids' form to mobilitydevices.discover-airlines@lufthansa-group.com no later than 48 h before departure, 'to be checked and approved'. Restrictions apply to battery output, total weight and the size of the device.", "src": [ "s4", "s1", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Discover says only that 'due to reasons of safety and loading in the airplane, there are restrictions regarding ... the total weight and the size of the wheelchair or the mobility aid', and asks for the weight on the form, without printing a limit.", "src": [] }, "max_dimensions": { "height_cm": 63, "width_cm": 95, "length_cm": null, "detail": "Door apertures, not a stated maximum chair size. Smallest published opening is the A330-200/-300 bulk door, 63 cm / 24.8 in high by 95 cm / 37.4 in wide. Full table: A320 cargo door 120 x 182 cm (47.2 x 71.7 in), bulk door 70 x 95 cm (27.6 x 37.4 in); A330-200 and A330-300 cargo door 166 x 272 cm (65.4 x 107.1 in), bulk door 63 x 95 cm (24.8 x 37.4 in).", "src": [ "s3" ], "basis": "hold_door" }, "gate_delivery": { "value": null, "detail": "Not published — Discover does not say where a powered chair is returned. It says only that if you cannot register the device in advance, 'our airport staff will be happy to assist you with its safe stowage on the aircraft.'", "src": [ "s3" ] }, "notes": "Battery-powered personal transport devices — hoverboards, e-bikes, pedelecs, e-scooters, electric mono wheels, electric baggage rollers, dive scooters, Segways, electric strollers, e-skis and e-snowboards — are prohibited outright, 'regardless of their power capacity and whether the batteries are permanently installed or removable'. Wheelchairs and mobility aids are handled separately, via the transport-permit route. If your mobility aid cannot be loaded and you have to take a more expensive Discover flight the same day between the same airports, Discover refunds the fare difference through its contact form on production of the device's dimensions and both ticket prices." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Discover says it assists 'with boarding and disembarking, both on the non-gate position and on board', but never mentions an on-board aisle chair on its A320 or A330 aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — Discover makes no statement about accessible lavatories on any aircraft type.", "src": [] }, "transfer_assistance": { "value": true, "detail": "WCHC is bookable: 'Wheelchair assistance to/from the airplane seat (WCHC) - If you are unable to walk', described in the online form as assistance 'from the moment I arrive at the airport until the end of my flight, including leaving the airport or reaching my connecting flight'.", "src": [ "s1", "s6" ] }, "seating": { "value": "Bulkhead seat can be requested up to 48 hours before departure on flights to/from the USA for a braced leg or an assistance dog", "detail": "'Seat request for flights to/from the USA: Passengers who have a braced leg and/or are traveling with an assistance dog can request a seat in front of the partition (bulk head) up to 48 hours before departure.' No movable-armrest or general accessible-seating policy is published.", "src": [ "s6" ] } }, "damage_liability": { "value": "SDR 1,519 (approx. EUR 1,800) per passenger for destruction, loss or damage of checked baggage under the Montreal Convention; higher only with a declared interest and surcharge at check-in", "detail": "Conditions of carriage art. 13.3.2. No mobility-aid-specific liability rule and no US ACAA full-value statement appear on Discover's site. It does publish two remedies: compensation for a damaged or delayed mobility aid via the contact form, and a refund of the fare difference if your device cannot be loaded and you rebook onto a costlier Discover flight the same day between the same airports. Damage must be notified within 7 days of receiving the baggage.", "src": [ "s8", "s2", "s3" ] }, "aircraft_hold_note": "Discover publishes a per-aircraft door table on its US accessible-travel page: A320 cargo door 120 x 182 cm (47.2 x 71.7 in) and bulk door 70 x 95 cm (27.6 x 37.4 in); A330-200 and A330-300 cargo door 166 x 272 cm (65.4 x 107.1 in) and bulk door 63 x 95 cm (24.8 x 37.4 in). These are openings, not stated maximum chair sizes — 'We will do our best to accommodate your mobility device. To ensure it fits through the cargo door, please refer to the door dimensions of our aircraft.' The smallest aperture in the fleet is the 63 cm high A330 bulk door." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en, de", "notes": "Discover Airlines is a wholly owned Lufthansa Group leisure carrier and routes medical and special-services work through Lufthansa Group desks, but every fact here comes from a discover-airlines.com page or PDF, not from lufthansa.com. THE BATTERY RULES ARE NOT ON THE ACCESSIBILITY PAGE: the wheelchair page publishes only the 2 x 160 Wh non-removable limit; the full matrix (removable 2 x 300 Wh incl. 1 spare or 4 x 160 Wh incl. 2 spares; non-spillable spares in checked baggage only; spillable wet only if the device stays upright) exists solely in the 'Information on Electric Mobility Aids' PDF. TO RE-CHECK: (1) the Medical Desk hours are printed as 09:00-17:00 CET on the accessible-travel and dangerous-goods pages but as 09:00-17:00 EST on the US page — a six-hour discrepancy; (2) Discover nowhere states that carrying a wheelchair is free or outside the baggage allowance, unusual for an EU carrier bound by EC 1107/2006, which its own page says it complies with; (3) no maximum device weight or size is published, only door apertures, and the binding 63 cm A330 bulk-door height would stop most power chairs — confirm which hold your chair would actually be loaded into; (4) no on-board aisle chair is mentioned anywhere, including for the A330 long-haul fleet; (5) the 1 October 2025 tightening to 2 x 160 Wh for non-removable batteries grandfathers bookings confirmed before that date.", "searched_urls": [ "https://www.discover-airlines.com/xx/en/book/assistance-requirements/accessible-travel", "https://www.discover-airlines.com/xx/en/book/assistance-requirements/accessible-travel/wheelchairs", "https://www.discover-airlines.com/xx/en/book/assistance-requirements/accessible-travel/register-assistance-requirements-online", "https://www.discover-airlines.com/us/en/book/assistance-requirements/accessible-travel/accessible-travel-usa", "https://www.discover-airlines.com/xx/en/book/travel-information/discover-usa", "https://www.discover-airlines.com/xx/en/book/travel-information/discover-usa/accessible-travel-usa", "https://www.discover-airlines.com/de/de/book/assistance-requirements/accessible-travel/wheelchairs", "https://www.discover-airlines.com/xx/en/book/baggage", "https://www.discover-airlines.com/xx/en/book/baggage/special-baggage", "https://www.discover-airlines.com/xx/en/book/baggage/special-and-bulky-baggage", "https://www.discover-airlines.com/xx/en/book/baggage/sports-baggage-and-special-baggage", "https://www.discover-airlines.com/xx/en/book/baggage/dangerous-goods", "https://www.discover-airlines.com/xx/en/book/baggage/dangerous-goods/electronic-devices-and-batteries", "https://www.discover-airlines.com/xx/en/legal/conditions-of-carriage", "https://www.discover-airlines.com/xx/en/my-bookings/manage/customer-service", "https://www.discover-airlines.com/content/dam/four_y/pdfs/accessible-travel/4y_electric-mobility-device-information-form.pdf", "https://www.discover-airlines.com/robots.txt", "https://www.discover-airlines.com/sitemap.xml", "https://www.discover-airlines.com/sitemap/sitemap_four_y.xml.gz", "https://www.discover-airlines.com/aircore/sitemaps/sitemap-index.xml" ] } }, { "schema_version": "1.1", "slug": "domestic-airlines", "name": "Domestic Airlines", "iata_code": "SF", "icao_code": "DTH", "country": "Algeria", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://domesticairlines.dz/", "sources": [ { "id": "s1", "title": "Conditions de transport — art. 7 refus de transport, art. 8 assistance particulière (PMR, 72 h), art. 9.10 bagage à particularité, art. 16 responsabilité", "url": "https://domesticairlines.dz/conditions-transport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Matière dangereuse, réglementée ou interdite — marchandises dangereuses, IATA DGR table 2.3.A, articles interdits en cabine et en soute", "url": "https://domesticairlines.dz/bagagerestriction", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contactez-nous — siège social, adresses e-mail et numéro de téléphone", "url": "https://domesticairlines.dz/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "À propos de Domestic Airlines — créée en mars 1998, charters et navettes pour le secteur pétrolier, membre IATA/AACO/AFRAA/TIACA", "url": "https://domesticairlines.dz/about", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "IATA airline member record — Domestic Airlines, legal name Tassili Airlines, ICAO DTH, IATA designator SF, Algeria", "url": "https://www.iata.org/en/about/members/airline-list/domestic-airlines/319/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Algérie — Domestic Airlines, siège social / service client (as printed: 021 737 800). No dedicated disability line is published.", "number": "+213 21 737 800", "hours": null, "region": "DZ", "src": [ "s3" ] } ], "email": [ { "label": "Réservations — the closest thing to an assistance channel; special assistance must be declared when booking", "address": "reservation@domesticairlines.dz", "src": [ "s3", "s1" ] }, { "label": "Réclamations — complaints, including baggage claims", "address": "reclamation@domesticairlines.dz", "src": [ "s3" ] }, { "label": "Remboursements — refunds", "address": "remboursement@domesticairlines.dz", "src": [ "s3" ] }, { "label": "Paiement en ligne — tickets not received after an online purchase", "address": "epayement@domesticairlines.dz", "src": [ "s3" ] } ], "web_form": [ { "label": "Formulaire de contact (objet, nom, e-mail, message) — general contact form, no assistance category", "url": "https://domesticairlines.dz/contact", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Conditions de transport — art. 8 assistance particulière and art. 9.10 bagage à particularité (wheelchairs)", "url": "https://domesticairlines.dz/conditions-transport", "src": [ "s1" ] }, { "label": "Matière dangereuse, réglementée ou interdite — batteries and prohibited items", "url": "https://domesticairlines.dz/bagagerestriction", "src": [ "s2" ] } ], "notes": "There is no disability desk, no accessibility e-mail, no TTY/relay and no online assistance form. The site prints exactly one telephone number, 021 737 800, and four generic mailboxes. Head office: 168 Rue Hassiba Ben Bouali, Alger, Algérie. Under conditions of carriage art. 8.2 the request must be made when booking, so reservation@domesticairlines.dz or an accredited agent is the practical route. The conditions of carriage point twice to Word documents that would contain the actual rules — 'Conditions d'acceptation des passagers à particularités.docx' (art. 8.3) and 'Bagage à particularité.docx' (art. 9.10) — and BOTH LINKS ARE DEAD: they return HTTP 500 or fall through to the site's catch-all page, with no file served. Art. 8.3 says the same information is otherwise available 'auprès des agents accrédités par le transporteur'." }, "policy": { "notice_hours": { "value": 72, "detail": "Conditions of carriage art. 8.2: 'Le passager doit avertir le transporteur de son cas ou de toute demande d'assistance particulière au moment de la réservation et au plus tard 72 heures avant le départ' — tell the carrier when booking and at the latest 72 hours before departure. Art. 8.3 adds that for a request made less than 72 h ahead the carrier 'mettra tout en œuvre pour la satisfaire', i.e. best efforts only.", "src": [ "s1" ] }, "how_to_request": { "value": "Declare the assistance requirement when making the reservation and in any case at least 72 hours before departure, to Domestic Airlines or one of its accredited agents", "detail": "Art. 8.2–8.3. No online assistance form and no dedicated telephone line exist; the site publishes one number (021 737 800) and the mailbox reservation@domesticairlines.dz. The detailed acceptance conditions are said to be in a document linked from art. 8.3, or otherwise obtainable 'auprès des agents accrédités par le transporteur' — the linked document does not load.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": null, "detail": "Not published. Domestic Airlines states only that an assistance dog and its crate travelling with a passenger with reduced mobility are carried free of charge and outside the baggage allowance (art. 9.11.9); it says nothing about whether the wheelchair itself is free, and lists 'Chaises roulantes des passagers' as special baggage whose acceptance is subject to unpublished conditions.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Domestic Airlines does not state how many mobility aids it carries per passenger.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Accepted only under conditions the airline does not publish. Art. 9.10 lists 'Chaises roulantes des passagers' and 'Béquilles, appareils orthopédiques et autres dispositifs pour handicapés' among 'bagage à particularité' whose acceptance 'est soumise à des conditions', with those conditions in a linked .docx that does not load. Art. 8.1 likewise accepts PMR passengers 'sous réserve de certaines conditions'.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Domestic Airlines gives no rule on stowing a folding manual chair in the cabin. Its only cabin-baggage rule is one bag of 55 + 35 + 25 = 115 cm and 10 kg in economy, 12 kg in business.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — Domestic Airlines does not say whether a wheelchair is returned at the aircraft door or on the arrivals belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a mobility aid appears anywhere on the site.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Domestic Airlines publishes no maximum wheelchair dimensions. The only dimensions on the site are for cabin baggage (115 cm total) and for pet containers.", "src": [], "basis": null }, "notes": "Art. 9.10 lists wheelchairs alongside batteries, portable electronic devices, bicycles, folding pushchairs, crutches and orthopaedic appliances, sports equipment, musical instruments and a guide dog as 'bagage à particularité'. Art. 9.2.1.2 lets the carrier refuse items it considers unsuitable 'en raison de leur poids, taille, forme ou caractère' without prior agreement.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage dimensions are given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — no wheelchair battery chemistry is addressed anywhere on the site.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — gel, AGM, sealed lead-acid and dry-cell wheelchair batteries are never mentioned.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. Domestic Airlines states generally that 'Les piles et batteries au lithium sont considérées comme des marchandises dangereuses. En cas d'endommagement, elles peuvent s'échauffer et prendre feu', and that some dangerous goods need airline approval from a DGR-trained check-in agent, but it never addresses a lithium-powered wheelchair.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Domestic Airlines gives no watt-hour figure of any kind.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Domestic Airlines gives no watt-hour figure of any kind.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — Domestic Airlines gives no watt-hour figure of any kind.", "src": [] }, "spares_allowed": { "value": null, "detail": "No count is published. The only relevant rule is a prohibition: 'Batteries au lithium de rechange' appear on the list of 'Articles interdits en soute' — spare lithium batteries must never travel in the hold. Nothing is said about how many may be carried in the cabin, or about wheelchair spares specifically.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published — Domestic Airlines does not say whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation, disconnection or immobilisation instruction is given for a wheelchair battery.", "src": [] }, "documentation": { "value": null, "detail": "Not published for wheelchairs. Domestic Airlines says only that certain dangerous goods 'exigent l'approbation de Domestic Airlines', given by a check-in agent trained in DGR who verifies the acceptance and loading limitations for each article.", "src": [ "s2" ] } }, "allowed": { "value": null, "detail": "Not published — Domestic Airlines nowhere mentions an electric, battery-powered wheelchair or a mobility scooter. Its dangerous-goods page says only that items in IATA DGR table 2.3.A may travel in cabin or hold baggage and that 'certains articles exigent l'approbation de Domestic Airlines', given by a DGR-trained check-in agent; the table itself is not reproduced in readable text.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered mobility aid appears on the site.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum dimensions and no hold-door or hold-compartment figures are given for any Domestic Airlines aircraft type.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Domestic Airlines does not say where a powered chair is returned.", "src": [] }, "notes": "The dangerous-goods page reproduces the IATA class labels and the prohibited-item lists but presents the operative table (DGR table 2.3.A, which is where wheelchair battery rules live) only as a heading; nothing about mobility aids is legible in it." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Domestic Airlines makes no statement about an on-board aisle wheelchair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — Domestic Airlines makes no statement about accessible lavatories.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. 'Passager à mobilité réduite PMR' is listed as a category of passenger whose carriage 'nécessite une assistance distinctive' and which the airline 'peut accepter ... sous réserve de certaines conditions', but no description of what assistance is actually provided is published anywhere.", "src": [ "s1" ] }, "seating": { "value": "A passenger who cannot use a standard seat may be refused carriage (conditions of carriage art. 7.1.2)", "detail": "Art. 7 'Refus et limitation du transport' lists among the grounds for refusal: 'Personne qui ne peut pas utiliser le siège standard', 'Personne à un degré d'infirmité physique tel que le voyage qui risque d'entraîner des complications', a passenger needing nursing or individual care in flight who is unaccompanied, and — as its own clause, art. 7.1.3 — 'Le passager requiert une assistance spéciale au transporteur.' No movable-armrest or accessible-seating policy is published.", "src": [ "s1" ] } }, "damage_liability": { "value": "17 SDR per kilogram for lost baggage; a DAMAGED bag is compensated at a flat rate equal to the SDR value of just 3 kg (conditions of carriage art. 16.2)", "detail": "Art. 16.2.1: 'Les tarifs appliqués sont à hauteur de 17 DTS par kilogramme', paid in the ticket currency at the PIR-date rate, within 90 days. Art. 16.2.2: after a Damaged Baggage Report, 'l'indemnisation sera faite sur la base d'un forfait équivalant en DTS de trois (03) kg'; a bag found damaged at check-in is excluded. Art. 16.2.3 caps pilferage at the same 3 kg equivalent. No mobility-aid-specific rule exists, so a destroyed power chair would attract roughly 51 SDR.", "src": [ "s1" ] }, "aircraft_hold_note": "Domestic Airlines publishes no fleet list, no aircraft types and no hold-door or hold-compartment dimensions, so there is no published way to judge whether a chair will fit. Its route network is Algerian domestic and regional (Alger, Oran, Constantine, Annaba, Sétif, El Oued, Ghardaïa, Adrar, Timimoun, Tamanrasset, Djanet, Illizi, El Meniaa, Tiaret), and the company describes itself as founded in March 1998 flying charters and shuttles mainly for the oil sector." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "IDENTITY: this is the former Tassili Airlines, rebranded Domestic Airlines; IATA's own member record still gives the legal name as Tassili Airlines (ICAO DTH, designator SF, Algeria) and the website as www.tassiliairlines.dz/index.php, which timed out from every route tried — the live brand site is domesticairlines.dz, and the booking engine is still hosted at fly.tassiliairlines.com. WHY 'partial': the site is fully reachable and has a long conditions of carriage, but it publishes essentially nothing usable about wheelchairs. Both documents that would carry the real rules are dead links — 'Conditions d'acceptation des passagers à particularités.docx' (art. 8.3) and 'Bagage à particularité.docx' (art. 9.10) both return HTTP 500 or the site's catch-all page. TWO THINGS A HUMAN MUST RE-CHECK. (1) Article 7 lists needing special assistance as a ground for REFUSING carriage: 'Le passager requiert une assistance spéciale au transporteur' (art. 7.1.3), plus 'Personne qui ne peut pas utiliser le siège standard' and a person whose degree of physical infirmity risks complications (art. 7.1.2). Read against art. 8, which accepts PMR passengers 'sous réserve de certaines conditions', this reads as a discretionary refusal power over disabled passengers and should be confirmed with the airline. (2) Baggage compensation for DAMAGE is a flat 3 kg SDR equivalent — about 51 SDR — regardless of the item's value; there is no mobility-aid exception, so a destroyed power chair is worth roughly £50 under these conditions. Also: no watt-hour limits, no chair size or weight limits, no on-board aisle chair, no disability phone line or e-mail, no assistance form, and spare lithium batteries are banned from the hold.", "searched_urls": [ "https://domesticairlines.dz/", "https://domesticairlines.dz/about", "https://domesticairlines.dz/contact", "https://domesticairlines.dz/conditions-transport", "https://domesticairlines.dz/bagagerestriction", "https://domesticairlines.dz/mentions-legales", "https://domesticairlines.dz/confidentialite-donnee", "https://domesticairlines.dz/vols-reguliers", "https://domesticairlines.dz/pmr", "https://domesticairlines.dz/assistance", "https://domesticairlines.dz/Conditions%20d'acceptation%20des%20passagers%20a%CC%80%20particularite%CC%81s.docx", "https://domesticairlines.dz/Bagage%20a%CC%80%20particularite%CC%81.docx", "https://domesticairlines.dz/Bagage%20%C3%A0%20particularit%C3%A9.docx", "https://www.tassiliairlines.dz/", "https://www.iata.org/en/about/members/airline-list/domestic-airlines/319/", "https://web.archive.org/web/20250710191545/https://tassiliairlines.dz/bagage" ] } }, { "schema_version": "1.1", "slug": "eastar-jet", "name": "Eastar Jet", "iata_code": "ZE", "icao_code": "ESR", "country": "Korea, Republic of", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.eastarjet.com/", "sources": [ { "id": "s1", "title": "도움이 필요한 고객 — 휠체어가 필요한 고객 / 본인 휠체어 이용 승객 (Korean special-assistance page)", "url": "https://www.eastarjet.com/newstar/PGWIM00002", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passenger requiring assistance Guide — Passengers Needing Wheelchair / Passengers Using Own Wheelchair (English mirror of s1)", "url": "https://www.eastarjet.com/newstar/PGWIM00002?lang=EN", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "수하물 서비스 — 운송제한물품: 리튬배터리 / 전동휠체어(이동보조장비) 배터리 제한표", "url": "https://www.eastarjet.com/newstar/PGWIK00005", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage service — Restricted items: Lithium batteries / Electric wheelchair (mobility aids) battery table (English mirror of s3)", "url": "https://www.eastarjet.com/newstar/PGWIK00005?lang=EN", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "국제여객운송약관 (International Conditions of Carriage, rev. 2025-01-20) — 제26조 수하물, 제39조 항공사의 책임 (PDF)", "url": "https://main.eastarjet.com/pdf/international_conditions_of_carriage_ko.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "도움이 필요한 고객 — 우선좌석 운영 서비스 / 우선 수속 서비스 / 서비스 적용 대상", "url": "https://www.eastarjet.com/newstar/PGWIM00001", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "도움이 필요한 고객 — 의사소견서가 필요한 고객 / 휴대용 산소 발생기(POC) 안내", "url": "https://www.eastarjet.com/newstar/PGWIM00003", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "국내여객운송약관 (Domestic Conditions of Carriage) — 제29조 운송거절·제한, 제39조 항공사의 책임", "url": "https://www.eastarjet.com/newstar/PGWCB00002?bId=346&cId=11&iId=0&lang=KR", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Korea — 이스타항공 예약센터 / Reservation Centre 1544-0080 (books airport wheelchairs and issues the prior approval an electric wheelchair needs; no separate disability desk is published)", "number": "1544-0080", "hours": "매일 09:00 - 18:00 (연중무휴) / daily 09:00-18:00 KST, open every day", "region": "KR", "src": [ "s1", "s2" ] } ], "email": [ { "label": "General company e-mail printed in the site footer (not a dedicated accessibility address — Eastar Jet publishes no special-assistance mailbox)", "address": "eastarpr@eastarjet.com", "src": [ "s1" ] } ], "web_form": [], "relay": [ { "label": "의사소통카드 (AAC communication card)", "detail": "Printable picture/text communication card offered for deaf passengers and anyone who has difficulty communicating, linked from the special-assistance page as AAC_CARD_20240722.pdf. It is not a relay service — Eastar Jet publishes no TTY, text relay or WhatsApp channel.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "휠체어가 필요한 고객 / 본인 휠체어 이용 승객 (Korean)", "url": "https://www.eastarjet.com/newstar/PGWIM00002", "src": [ "s1" ] }, { "label": "Passengers Needing Wheelchair / Passengers Using Own Wheelchair (English)", "url": "https://www.eastarjet.com/newstar/PGWIM00002?lang=EN", "src": [ "s2" ] }, { "label": "전동휠체어(이동보조장비) 배터리 제한표 — 리튬배터리 안내 (Korean)", "url": "https://www.eastarjet.com/newstar/PGWIK00005", "src": [ "s3" ] }, { "label": "Electric wheelchair (mobility aids) battery restrictions (English)", "url": "https://www.eastarjet.com/newstar/PGWIK00005?lang=EN", "src": [ "s4" ] } ], "notes": "1544-0080 is the general reservation centre; it is the only channel Eastar Jet names for booking a wheelchair and for the prior approval an electric wheelchair needs. The English page prints the number once as \"1544-0800\", contradicting the Korean page and the site footer — 1544-0080 is the number that appears everywhere else." }, "policy": { "notice_hours": { "value": 48, "detail": "\"항공편 출발 최소 48시간 이전까지 예약센터(1544-0080)를 통해 사전 신청\" / \"apply for wheelchair in advance until 48 hours before the departure\". Priority seating is a separate request, by 24 h before departure (s6). No deadline is published for electric-wheelchair approval beyond \"prior approval required\".", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Call the reservation centre 1544-0080 at least 48 h before departure, then tell the check-in counter on the day; an electric wheelchair also needs prior airline approval through the same number", "detail": "\"Contact reservation center and apply for wheelchair in advance until 48 hours before the departure. On the departure date, talk to check-in counter's staff to use the wheelchair.\" For a powered chair: \"Electronic wheelchair requires prior approval from the airline… please prepare Material Safety Data Sheet (MSDS)… and contact our reservation center (1544-0080)\".", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "Airport wheelchairs are lent \"무료로\" (free of charge). International Conditions of Carriage Art. 26(7)(나)(4) lets a disabled passenger carry \"완전히 접을 수 있는 휠체어, 목발, 받침목 또는 의수, 의족류 등 보조기구\" free in the cabin in addition to the free carry-on allowance. Nothing on the site imposes a charge for carrying a mobility aid.", "src": [ "s1", "s2", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "Eastar Jet does not publish how many mobility devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"장애인 본인이 사용하는 휠체어는 위탁수하물로 처리되어 운송된다\" — a wheelchair used by a disabled passenger is carried as checked baggage, and the passenger may use it up to the boarding gate. Canes, crutches and wheelchairs are also listed among items permitted both in the cabin and as checked baggage.", "src": [ "s1", "s2", "s5" ] }, "cabin_stowage": { "value": true, "detail": "International Conditions of Carriage Art. 26(7)(나)(4): a fully collapsible wheelchair, crutches, braces or prosthetic devices used by a disabled passenger may be carried in the cabin free of charge in addition to the one free carry-on bag. The restricted-items page likewise lists 지팡이, 목발, 휠체어 under items allowed in the cabin as well as in the hold.", "src": [ "s5", "s3", "s4" ] }, "gate_delivery": { "value": true, "detail": "\"항공기 탑승구까지 본인의 휠체어를 이용하실 수 있으며, 탑승구에서는 휠체어를 수하물 칸으로 별도 탑재해 드립니다. 도착지 탑승구에서부터 휠체어를 사용하실 수 있도록 먼저 인도해드립니다. (해당 공항 사정에 따라 변동될 수 있습니다.)\" — taken at the gate, returned first at the arrival gate, subject to airport conditions.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for wheelchairs. The general checked-baggage rule (Conditions of Carriage Art. 26(6): a bag over 203 cm total of three dimensions or over 32 kg may be refused without prior arrangement) is not stated to apply to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published. Eastar Jet flies a single-type Boeing 737 fleet but publishes no hold-door or hold-compartment figures.", "src": [], "basis": null }, "notes": "A manual chair is handled as ordinary checked baggage; Eastar Jet publishes no wheelchair-specific packing, labelling or immobilisation requirement.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No size limit is published for a folding chair stowed in the cabin. The ordinary free carry-on item is capped at 115 cm total (55 x 40 x 20 cm), but the folding wheelchair is an extra free item outside that allowance and no dimensions are given for it.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Wet-battery chairs appear in the accepted table (\"건식 배터리 및 습식 배터리 전동 휠체어\") but, like every powered chair, need prior airline approval. Spare spillable batteries are refused outright (\"누출형배터리 : 여분 배터리 운송 불가\"); a removed spillable battery travels in the hold only, robustly packed with sufficient absorbent material.", "src": [ "s3", "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Dry-cell and non-spillable chairs are listed in the accepted table, subject to the same prior airline approval. Their spares go in checked baggage only, never in the cabin: \"건식배터리 : 2개 이하 / 비누출형배터리 : 1개 이하\" (max 2 dry cell, max 1 non-spillable).", "src": [ "s3", "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery wheelchairs have their own row in the battery table and are accepted with prior airline approval. They are the single exception to the blanket ban on lithium-powered ride-on devices: \"All personal devices powered by lithium batteries are not permitted in both carry-on and checked baggage, regardless of battery capacity (excluding electric wheelchairs)\".", "src": [ "s3", "s4" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"① 배터리 일체형 : 제한 없음\" / \"① Non-removable Battery : No restriction\" — no watt-hour cap when the battery stays in the chair, provided the design protects the battery and it is securely installed in the device.", "src": [ "s3", "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"② 배터리 분리형 : 300wh\" / \"② Removable battery : Up to 300Wh\". A removed battery may be carried in the cabin only, packed against short circuit in a battery case or pouch.", "src": [ "s3", "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare batteries, cabin only: \"① 1개일 경우 300wh 이하 ② 2개일 경우 각 160wh 이하\" / \"① 1 battery : 300Wh or less ② 2 batteries : 160Wh or less\".", "src": [ "s3", "s4" ] }, "spares_allowed": { "value": 2, "detail": "Lithium wheelchair spares: one spare of up to 300 Wh, or 2 spares of up to 160 Wh each — carry-on only, never checked. Non-lithium chairs instead: max 2 dry-cell spares, max 1 non-spillable spare, no spillable spare at all, and those travel in checked baggage only.", "src": [ "s3", "s4" ] }, "removal_required": { "value": null, "detail": "Eastar Jet never says a removable battery must be taken out. It only distinguishes the designs (non-removable = no Wh cap, removable = 300 Wh) and states that once removed a lithium battery may travel in the cabin only, while a removed dry or wet battery may travel in the hold only.", "src": [] }, "terminals": { "value": "Short-circuit protection required; a non-removable battery must be securely installed and protected by the device design", "detail": "Lithium: \"분리된 배터리 및 여분의 배터리는 기내 반입만 가능하며, 단락방지를 위한 적절한 포장(배터리 케이스, 파우치 등)\". Dry/wet: hold only, \"단락방지를 위한 단단하고 견고한 포장(누출형 배터리의 경우, 충분한 흡수재 포함)\". Non-removable: \"the design must provide adequate protection for the battery, and the battery must be securely installed within the device\".", "src": [ "s3", "s4" ] }, "documentation": { "value": "A battery photograph or manual, or an MSDS, plus the chair's dimensions", "detail": "\"전동휠체어의 규격 및 배터리 정보(종류/용량)를 확인할 수 있는 배터리 사진이나 설명서, 물질안전보건자료(MSDS)를 준비하시어… 예약센터(1544-0080)으로 문의\". Carriage may be refused if the battery type or watt-hour rating cannot be verified.", "src": [ "s1", "s2", "s3", "s4" ] } }, "allowed": { "value": "conditional", "detail": "\"전동 휠체어의 경우 사전 조치를 위해 항공사의 승인이 필요합니다\" / \"For electric wheelchairs, airline approval is required for prior arrangements\" — accepted only with prior approval obtained by phoning 1544-0080 with the chair's specification and battery type/capacity. Carriage is decided per battery type under the IATA DGR, and a powered chair may travel only as checked baggage.", "src": [ "s1", "s2", "s3", "s4", "s5" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for powered wheelchairs; Eastar Jet asks for the chair's specification case by case instead.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size is published. The airline asks passengers to supply \"전동휠체어의 규격\" (the chair's dimensions) when seeking approval, but publishes no figure it will accept or refuse.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "The \"본인 휠체어 이용 승객 / Passengers Using Own Wheelchair\" section, which also carries the electric-wheelchair rule, says the chair may be used up to the boarding gate, is loaded into the hold from the gate, and is returned first at the arrival gate, subject to airport conditions.", "src": [ "s1", "s2" ] }, "notes": "A powered chair may never be taken into the cabin: \"전동휠체어는 배터리 위험성 등으로 위탁만 가능\" / \"electronic wheelchair can be consigned as checked baggage only due to dangers of batteries\". Carriage may be refused outright if the battery type or capacity cannot be confirmed." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"모든 항공기 내에는 휠체어가 비치되어 있으므로, 기내 휠체어 사용이 필요하다면 객실 승무원에게 말씀해 주시기 바랍니다\" / \"Wheelchair are available on board for all flights. If you need to use wheelchair on board, please talk to the flight attendant.\"", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published; Eastar Jet says nothing about lavatory accessibility on its all-narrowbody Boeing 737 fleet.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. The site tells you to ask a flight attendant if you need the on-board wheelchair, but does not say whether crew will help you transfer between your seat and it.", "src": [] }, "seating": { "value": "Priority seating for passengers with reduced mobility, requested through the reservation centre by 24 hours before departure", "detail": "\"이스타항공은 교통약자 고객을 위해 우선좌석 서비스를 운영하고 있습니다. 출발일 24시간 전까지 예약센터(1544-0080)를 통해 우선좌석 운영서비스를 신청\". Eligible: passengers aged 75+, passengers with an infant under 24 months, passengers with impaired mobility or a disability welfare card, and pregnant passengers. Priority check-in at dedicated airport counters is offered to the same group.", "src": [ "s6" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,519 SDR per passenger for checked and cabin baggage; no special mobility-aid valuation", "detail": "International Conditions of Carriage Art. 39: \"몬트리올 협약이 적용되는 운송의 경우에 이스타항공의 책임한도는 위탁수하물과 휴대수하물에 대해 1인당 1,519 SDR로 한다\", higher only if excess valuation is declared and paid for. The domestic conditions set 1,288 SDR per passenger. Damage must be notified in writing within 7 days of collecting the bag.", "src": [ "s5", "s8" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published. The only size/weight figures on the site are the general checked-baggage rule in Conditions of Carriage Art. 26(6): a bag whose three dimensions total more than 203 cm, or which weighs more than 32 kg, may be refused without prior arrangement — Eastar Jet does not say whether that applies to a wheelchair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "ko", "notes": "Korean-language site with a full English mirror (?lang=EN) carrying the same wheelchair and battery text. The battery detail is unusually good for a low-cost carrier: a non-removable lithium battery has no watt-hour cap, a removable one is capped at 300 Wh, and spares are one at 300 Wh or two at 160 Wh. Weak points: no published size or weight limit for either a manual or a powered chair, no dedicated accessibility phone line or e-mail (everything goes through the general reservation centre 1544-0080, staffed 09:00-18:00 KST only), and a powered chair can never enter the cabin. Two inconsistencies for a human to re-check: (1) the English page prints the reservation number as \"1544-0800\" where the Korean page and footer say 1544-0080; (2) the Conditions of Carriage popup embedded in the website still shows the old Montreal baggage limit of 1,288 SDR while the current PDF (rev. 2025-01-20) says 1,519 SDR — the PDF figure is used here. Portable oxygen concentrators are restricted to dry-cell or lithium batteries of 160 Wh or less with no in-flight power available (s7). Eastar Jet does not serve the USA, so there is no DOT Complaints Resolution Official page.", "searched_urls": [ "https://www.eastarjet.com/", "https://main.eastarjet.com/", "https://www.eastarjet.com/newstar/PGWIM00001", "https://www.eastarjet.com/newstar/PGWIM00002", "https://www.eastarjet.com/newstar/PGWIM00002?lang=EN", "https://www.eastarjet.com/newstar/PGWIM00003", "https://www.eastarjet.com/newstar/PGWIM00005", "https://www.eastarjet.com/newstar/PGWIK00005", "https://www.eastarjet.com/newstar/PGWIK00005?lang=EN", "https://www.eastarjet.com/newstar/PGWCB00002?bId=346&cId=11&iId=0&lang=KR", "https://main.eastarjet.com/pdf/international_conditions_of_carriage_ko.pdf", "https://main.eastarjet.com/pdf/domestic_conditions_of_carriage_ko.pdf" ] } }, { "schema_version": "1.1", "slug": "eastern-airlines", "name": "Eastern Airlines", "iata_code": "2D*", "icao_code": null, "country": "United States", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://goeasternair.com/", "sources": [ { "id": "s1", "title": "Eastern Airlines — Contract of Carriage (Carriage of Passengers with Disabilities: Assistive Devices, Manual Wheelchairs, Limitation of Liability, Seating; Baggage)", "url": "https://goeasternair.com/contract-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Eastern Airlines — Scheduled Passenger Services", "url": "https://goeasternair.com/passenger/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Eastern Airlines — Contact Us (contact form and e-mail addresses)", "url": "https://goeasternair.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Eastern Airlines — home page (ACMI & Charters, Cargo Services, Scheduled Passenger Service)", "url": "https://goeasternair.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Eastern Airlines — Flight Terms & Conditions", "url": "https://goeasternair.com/flights-terms-and-conditions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Eastern Airlines — Contingency Plan for Lengthy Tarmac Delays", "url": "https://goeasternair.com/tarmac-delay-plan/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Eastern Airlines — About Us (fleet: 6 Boeing 777-200ER, 6 Boeing 767-300ER)", "url": "https://goeasternair.com/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Eastern Airlines — page-sitemap.xml (complete 21-page public site inventory)", "url": "https://goeasternair.com/page-sitemap.xml", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "US DOT — About the Air Carrier Access Act (14 CFR Part 382 requirements: on-board wheelchair, cabin closet priority, battery-powered wheelchair acceptance, CRO)", "url": "https://www.transportation.gov/airconsumer/passengers-disabilities", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "US — general customer service (the only telephone number Eastern publishes; NOT identified as a CRO line)", "number": "+1 844 867 1916", "hours": null, "region": "US", "src": [ "s5" ] } ], "email": [ { "label": "General customer support (not a disability desk)", "address": "customersupport@goeasternair.com", "src": [ "s3", "s4" ] }, { "label": "Lost / damaged baggage", "address": "baggage@goeasternair.com", "src": [ "s3", "s4" ] } ], "web_form": [ { "label": "Contact form (\"Send us a message about how we can help\")", "url": "https://goeasternair.com/contact-us/", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Contract of Carriage — Carriage of Passengers with Disabilities (assistive devices, manual wheelchairs, liability)", "url": "https://goeasternair.com/contract-of-carriage/", "src": [ "s1" ] } ], "notes": "Eastern publishes exactly one telephone number — (844) 867-1916, a general customer-service line buried in the Flight Terms & Conditions — and no disability desk, no TTY, no relay and no Complaints Resolution Official contact, despite being a US carrier subject to 14 CFR Part 382. A site-wide search of the WordPress content for \"Complaints Resolution\" and for \"accessible\" returns zero results. The Contact Us page offers only a web form and three mailboxes. Note that the Flight Terms & Conditions print the customer-service address as \"customersupport@136.175.218.40\" — a publishing error; the working address in the footer of every page is customersupport@goeasternair.com." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline is published for mobility aids or assistance anywhere on the 21-page site. The only lead time in Eastern's Contract of Carriage is for a medical certificate, which \"must be dated within 10 days of the guest's departure flight\". US DOT rules permit a carrier to require up to 48 h notice for certain accommodations, but Eastern states no figure.", "src": [ "s1", "s8", "s9" ] }, "how_to_request": { "value": null, "detail": "Not published. Eastern names no assistance-request channel, no accessibility phone line, no SSR/WCHR wording and no online form for special assistance. The only routes in are the general contact form, customersupport@goeasternair.com, and the single general customer-service number (844) 867-1916 printed in the Flight Terms & Conditions.", "src": [ "s3", "s5" ] }, "fee_charged": { "value": false, "detail": "\"If the device cannot be carried in the Passenger cabin in accordance with FAA regulations, the device will be checked and carried free of charge in addition to the free Baggage allowance. No oversize or excess weight charges will be assessed.\" Eastern also \"will assemble and disassemble wheelchairs without charge\". Assistive devices NOT for the personal use of the passenger are only conditionally accepted and may attract oversize/overweight charges.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — the Assistive Devices clause carries devices free and outside the allowance but gives no per-passenger count, and does not say there is no limit either.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Mobility and other assistive devices used by a Qualified Individual with a Disability may be carried in the aircraft cabin in addition to the carry-on Baggage allowance\", and are checked free of charge if they cannot be carried in the cabin under FAA rules.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "Assistive devices may be carried in the cabin in addition to the carry-on allowance, and \"Eastern will also assemble and disassemble wheelchairs without charge that will be stored in the aircraft cabin during flight.\" No stowage dimensions are published.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. Eastern says a passenger using a manually operated wheelchair may remain in it \"until the passenger reaches the boarding gate\", \"while the passenger is moving between the terminal and the aircraft door\" and \"while the passenger is moving between the terminal and the aircraft\" — but says nothing about returning the chair at the aircraft door on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": "no_limit", "detail": "Exemption, not a stated ceiling: \"With the exception of wheelchairs, mobility aids, and other assistive devices used by a Qualified Individual with a Disability, Eastern will not accept as Checked Baggage any item which exceeds… Maximum Weight: 100 pounds / 45 kilograms.\" No replacement figure is published, and \"no oversize or excess weight charges will be assessed\" on an assistive device.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "No maximum wheelchair size is published. Eastern's 115 in / 292 cm checked-baggage linear limit is expressly disapplied — \"With the exception of wheelchairs, mobility aids, and other assistive devices used by a Qualified Individual with a Disability\" — with no replacement figure, so there is no stated size ceiling and no hold-door dimension anywhere on the site.", "src": [ "s1" ] }, "notes": "\"To the extent permitted by space and facilities\", Eastern lets a passenger stay in their manual wheelchair \"until the passenger reaches the boarding gate\", \"while the passenger is moving between the terminal and the aircraft door\" and \"while the passenger is moving between the terminal and the aircraft\". A carry-on that the passenger cannot lift unaided is still accepted \"unless the Passenger requires assistance due to a disability\". Assistive devices NOT for the passenger's personal use are only conditionally accepted and may attract oversize/overweight charges.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Eastern says wheelchairs \"will be stored in the aircraft cabin during flight\" but gives no closet or stowage dimensions; the US 13 x 36 x 42 in closet figure appears nowhere on the site. General carry-on is 22 lb / 10 kg and 9 x 14 x 22 in (23 x 36 x 56 cm), but an assistive device is carried \"in addition to the carry-on Baggage allowance\".", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] }, "documentation": { "value": null, "detail": "Not published. Eastern's Contract of Carriage contains no wheelchair-battery rules of any kind — no watt-hour limit, no removal, terminal or documentation requirement, and no distinction between spillable, non-spillable and lithium batteries.", "src": [] } }, "allowed": { "value": null, "detail": "Not published as a separate category. Eastern's Contract of Carriage covers \"mobility and other assistive devices\" generically; the words powered wheelchair, electric wheelchair, mobility scooter and scooter appear nowhere on the site. Separately, Eastern refuses passengers requiring \"medical devices requiring electrical power from the aircraft\" — an aircraft-power rule, not a battery-chair rule.", "src": [ "s1" ] }, "max_weight_kg": { "value": "no_limit", "detail": "Exemption, not a stated ceiling: \"With the exception of wheelchairs, mobility aids, and other assistive devices used by a Qualified Individual with a Disability, Eastern will not accept as Checked Baggage any item which exceeds… Maximum Weight: 100 pounds / 45 kilograms.\" The 100 lb / 45 kg cap therefore does not apply to a powered chair, and Eastern publishes no replacement figure for one.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — no size limit for a powered mobility aid, and the general 115 in / 292 cm linear checked-baggage limit is expressly disapplied to mobility aids.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Eastern's checked-baggage section says it \"complies with DOT Hazardous Materials Regulations and will not transport hazardous material included herein but not limited to: … batteries …\". That word is the ONLY occurrence of \"batter\" on the entire goeasternair.com website — a site-wide search returns zero results for \"battery\" — and it flatly contradicts both Eastern's own Assistive Devices clause and 14 CFR Part 382, under which US DOT states \"Airlines must accept battery-powered wheelchairs, including the batteries, packaging the batteries in hazardous materials packages when necessary. The airline provides the packaging.\" Eastern publishes no wheelchair-battery rule at all, so a power-chair user has a federal right but no published procedure and no CRO to call." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — the word \"aisle\" appears on the site only in service-animal and evacuation wording. This matters: Eastern's fleet is Boeing 777-200ER and 767-300ER, and US DOT rules require an on-board wheelchair on aircraft with more than 60 seats that have an accessible lavatory, and on request with 48 h notice where they do not. Eastern says nothing either way.", "src": [ "s7", "s9" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. \"Lavatory\" appears twice on the whole site: the tarmac-delay plan promises \"operable lavatory facilities\", and the Contract of Carriage says Eastern cannot assist \"with elimination functions in the lavatory or at the Passenger's seat\". Neither the fleet page nor the 777/767/737 pages mention an accessible lavatory.", "src": [ "s1", "s6", "s7" ] }, "transfer_assistance": { "value": false, "detail": "\"Pursuant to 14 CFR § 382.113, Eastern is unable to provide certain extensive inflight special services such as assistance in eating, assistance with elimination functions in the lavatory or at the Passenger's seat, or provision of medical services.\" Eastern will assist with loading, stowing and retrieving carry-on items including assistive devices.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"When a person identifies the nature of his or her disability, Eastern will, to the extent possible, accommodate the passenger with a seat assignment that suits the passenger's needs, including seating the passenger together with any Safety Assistant or Personal Attendant traveling with the passenger. Persons with a disability will not be prohibited from occupying seats in designated emergency exit rows, except to the extent required by law.\"", "src": [ "s1" ] } }, "damage_liability": { "value": "Documented original purchase price of the device (14 CFR § 382.131)", "detail": "\"Eastern's liability with respect to damage to or loss of mobility and other assistive devices shall not exceed the documented original purchase price of the assistive device pursuant to 14 CFR § 382.131. Eastern will also compensate the Passenger for other reasonable expenses incurred as a direct result of the loss of, damage to, or delayed delivery of the mobility or assistive device.\" The general $3,500 baggage liability cap expressly excludes wheelchairs and mobility aids.", "src": [ "s1", "s5" ] }, "aircraft_hold_note": "Eastern publishes no hold-door or hold-compartment dimension. Its fleet is \"6 Boeing 777-200ER\" and \"6 Boeing 767-300ER\" — widebodies well over the 60-seat and 100-seat thresholds at which US DOT rules require an on-board wheelchair and priority in-cabin space for a folding wheelchair, neither of which Eastern mentions." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Eastern Airlines, LLC is classified in the roster as ACMI/charter and its Flight Services page leads with \"ACMI & Charters\" and \"Cargo Services\" — but the home page also advertises \"Scheduled Passenger Service … between Miami, Florida and beautiful cities of Santo Domingo and Havana\", the Passenger page claims \"scheduled service authority\", and it publishes a full US-style Contract of Carriage, which is the source of everything recorded here. Against that, the Flight Terms & Conditions say \"Carrier will accept only tickets issued by Contracted Ticketing Representatives\", there is no booking engine, no timetable, no fare page, and even www.goeasternair.com does not resolve in DNS — so a human may want to reconsider operator_type. COVERAGE PROOF: the public site is exactly 21 pages, confirmed two independent ways (page-sitemap.xml and the WordPress REST /wp/v2/pages endpoint agree exactly); 24 guessed accessibility/baggage/customer-service URL shapes all return 404; the media library holds two PDFs, both about SMS messaging. THE BIG GAP: nothing at all about powered wheelchairs or wheelchair batteries — no watt-hour rule, no removal or terminal requirement, no approval route — while the checked-baggage section lists \"batteries\" among hazardous materials Eastern will not transport, the only occurrence of the word on the site. There is also NO disability or special-assistance page, NO Complaints Resolution Official contact and NO Customer Service Plan, all of which 14 CFR Part 382 and the DOT customer-service rules require a US carrier to make available — a substantive compliance gap, not just a documentation gap. The Contract of Carriage repeatedly points baggage-fee questions to \"www.goeasternair.com\", a hostname that does not resolve. THE GOOD NEWS, and it is unusually good: carriage of mobility aids is free and outside BOTH the carry-on and the checked allowance, with no oversize or overweight charges; wheelchairs are assembled and disassembled free and may be stowed in the cabin; the 100 lb / 45 kg and 115 in / 292 cm checked-baggage limits are expressly disapplied to mobility aids; and liability is the ACAA full-value rule (documented original purchase price, 14 CFR 382.131) with mobility aids expressly excluded from the $3,500 domestic baggage cap. ALSO NOTE: Eastern may require a Safety Assistant under 14 CFR 382.29 where a passenger's mobility impairment is so severe that they cannot physically assist in their own emergency evacuation — at no charge if the passenger disagrees, with denied-boarding compensation if no seat is available; a medical certificate dated within 10 days may be demanded; and Eastern refuses medical oxygen other than approved POCs, incubators, devices needing aircraft electrical power, and stretchers.", "searched_urls": [ "https://www.goeasternair.com/", "https://goeasternair.com/", "https://goeasternair.com/robots.txt", "https://goeasternair.com/sitemap.xml", "https://goeasternair.com/sitemap_index.xml", "https://goeasternair.com/page-sitemap.xml", "https://goeasternair.com/wp-json/wp/v2/pages?per_page=100", "https://goeasternair.com/wp-json/wp/v2/media?mime_type=application/pdf", "https://goeasternair.com/passenger/", "https://goeasternair.com/contract-of-carriage/", "https://goeasternair.com/contact-us/", "https://goeasternair.com/flights-terms-and-conditions/", "https://goeasternair.com/tarmac-delay-plan/", "https://goeasternair.com/acmi-charter/", "https://goeasternair.com/about-us/", "https://goeasternair.com/fleet/", "https://goeasternair.com/e777/", "https://goeasternair.com/e767/", "https://goeasternair.com/e737/", "https://goeasternair.com/cargo/", "https://goeasternair.com/privacy-policy/", "https://goeasternair.com/special-assistance/", "https://goeasternair.com/accessibility/", "https://goeasternair.com/disability/", "https://goeasternair.com/disability-assistance/", "https://goeasternair.com/special-needs/", "https://goeasternair.com/mobility/", "https://goeasternair.com/wheelchair/", "https://goeasternair.com/customer-service-plan/", "https://goeasternair.com/customer-commitment/", "https://goeasternair.com/baggage/", "https://goeasternair.com/baggage-policy/", "https://goeasternair.com/checked-baggage/", "https://goeasternair.com/travel-info/", "https://goeasternair.com/faq/", "https://goeasternair.com/legal/", "https://goeasternair.com/policies/", "https://goeasternair.com/conditions-of-carriage/", "https://goeasternair.com/dangerous-goods/", "https://goeasternair.com/restricted-items/", "https://goeasternair.com/prohibited-items/", "https://book.goeasternair.com/", "https://www.transportation.gov/airconsumer/passengers-disabilities", "https://www.transportation.gov/individuals/aviation-consumer-protection" ] } }, { "schema_version": "1.1", "slug": "edelweiss-air", "name": "Edelweiss Air", "iata_code": "WK", "icao_code": "EDW", "country": "Switzerland", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flyedelweiss.com/ch/en/home.html", "sources": [ { "id": "s1", "title": "Barrier-free travel — assistance registration, own wheelchair, power-wheelchair battery limit, on-board wheelchair", "url": "https://www.flyedelweiss.com/ch/en/prepare/flight-preparation/accessible-travel.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Electronic devices and batteries — \"Battery-powered wheelchairs and mobility aids\" section", "url": "https://www.flyedelweiss.com/ch/en/prepare/baggage/dangerous-goods/electronic-devices-and-batteries.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dangerous goods — restricted and prohibited items", "url": "https://www.flyedelweiss.com/ch/en/prepare/baggage/dangerous-goods.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Customer service — Service Centre telephone numbers by country", "url": "https://www.flyedelweiss.com/ch/en/customer-service.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Edelweiss in Canada — ATPRR accessibility plan and progress reports", "url": "https://www.flyedelweiss.com/ch/en/information/edelweiss-in-canada.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Damaged baggage — reporting deadlines and reimbursement", "url": "https://www.flyedelweiss.com/ch/en/customer-service/baggage-irregularities/damaged-baggage.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Switzerland — Edelweiss Service Centre (the number printed on the barrier-free page for assistance, own-wheelchair and battery questions)", "number": "+41 848 333 593", "hours": "24 hours a day, Monday to Sunday", "region": "CH", "src": [ "s1", "s2", "s4" ] }, { "label": "Germany — Edelweiss Service Centre", "number": "+49 221 177 09850", "hours": "24 hours a day, Monday to Sunday", "region": "DE", "src": [ "s4" ] }, { "label": "Austria — Edelweiss Service Centre", "number": "+43 120 609 2056", "hours": "24 hours a day, Monday to Sunday", "region": "AT", "src": [ "s4" ] }, { "label": "United Kingdom — Edelweiss Service Centre", "number": "+44 207 949 4863", "hours": "24 hours a day, Monday to Sunday", "region": "GB", "src": [ "s4" ] }, { "label": "Spain — Edelweiss Service Centre", "number": "+34 900 056 486", "hours": "24 hours a day, Monday to Sunday", "region": "ES", "src": [ "s4" ] }, { "label": "USA — Edelweiss Service Centre", "number": "+1 669 272 1225", "hours": "24 hours a day, Monday to Sunday", "region": "US", "src": [ "s4" ] }, { "label": "Canada — Edelweiss Service Centre", "number": "+1 514 392 8654", "hours": "24 hours a day, Monday to Sunday", "region": "CA", "src": [ "s4" ] }, { "label": "Kosovo — Edelweiss Service Centre", "number": "+383 38 712 035", "hours": "24 hours a day, Monday to Sunday", "region": "XK", "src": [ "s4" ] } ], "email": [ { "label": "Edelweiss Medical Services — the address the barrier-free page gives for assistance registration, wheelchair details, SAF/MEDIF, POC and CPAP approval", "address": "medicalservices@flyedelweiss.com", "src": [ "s1", "s2" ] } ], "web_form": [ { "label": "Register special support — the dedicated special-assistance request form", "url": "https://www.flyedelweiss.com/ch/en/prepare/flight-preparation/accessible-travel/special-support-request.html", "src": [ "s1", "s4" ] }, { "label": "Edelweiss contact form — the channel named for registering a battery-powered wheelchair for transport approval", "url": "https://www.flyedelweiss.com/ch/en/customer-service/contact-form.html", "src": [ "s2" ] }, { "label": "Baggage contact form — report damaged baggage (used for a damaged mobility aid)", "url": "https://www.flyedelweiss.com/ch/en/customer-service/baggage-contact-form.html", "src": [ "s6" ] } ], "relay": [ { "label": "US DOT air-traveller-with-disability hotline (TTY) — printed on Edelweiss's own barrier-free page, not an Edelweiss line", "detail": "Edelweiss prints: toll-free hotline for air travellers with disabilities 1-800-778-4838 (voice) or 1-800-455-9880 (TTY); Aviation Consumer Protection Division 202-366-2220 (voice) or 202-366-0511 (TTY).", "src": [ "s1" ] } ], "policy_pages": [ { "label": "Barrier-free travel", "url": "https://www.flyedelweiss.com/ch/en/prepare/flight-preparation/accessible-travel.html", "src": [ "s1" ] }, { "label": "Electronic devices and batteries — battery-powered wheelchairs and mobility aids", "url": "https://www.flyedelweiss.com/ch/en/prepare/baggage/dangerous-goods/electronic-devices-and-batteries.html", "src": [ "s2" ] }, { "label": "Edelweiss in Canada — accessibility plan and feedback process (ATPRR)", "url": "https://www.flyedelweiss.com/ch/en/information/edelweiss-in-canada.html", "src": [ "s5" ] } ], "notes": "Edelweiss's dedicated accessibility channel is the Service Centre on +41 848 333 593 (24/7), the \"Register special support\" form, or medicalservices@flyedelweiss.com — all three are repeated on every section of the barrier-free page. Caution: the mailto: links on that page are malformed (they render as \"medicalservices@flyedelweiss.commailto:medicalservices@flyedelweiss.com\"); the address itself is medicalservices@flyedelweiss.com. Edelweiss serves the USA and states that the US non-discrimination provision applies to all flights beginning or ending at a U.S. airport, with the exact wording \"available upon request at the airports from which we serve the US\" — it does not publish a named CRO phone number on its site. Medical forms (SAF/MEDIF, POC) are submitted through the SWISS Special Assistance Portal at med.swiss.com, as stated on Edelweiss's own page." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Let us know your requirements at least 48 hours before departure by telephone on +41 848 333 593 (available 24 hours a day), using the contact form or by email.\" The same 48 h applies to registering your own wheelchair, reserving the on-board wheelchair and reserving an airport assistance service. Oxygen and POC/CPAP paperwork is three days.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Telephone the Edelweiss Service Centre on +41 848 333 593 (24 h), use the \"Register special support\" contact form, or email medicalservices@flyedelweiss.com — at least 48 h before departure", "detail": "\"If you have not booked via flyedelweiss.com, please contact your booking centre directly to make all the necessary arrangements.\" State your assistance category (WCHR, WCHS, WCHC, BLND, DEAF or DPNA). For an own wheelchair also give the type of battery, the weight and the dimensions.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Up to two mobility aids (wheelchair, crutches or other type of walking aid) per passenger with reduced mobility may be carried free of charge.\" Seat reservation is also free for a guest with reduced mobility and for one accompanying person. (Oxygen cylinders are chargeable: CHF 300 short/medium-haul, CHF 450 long-haul.)", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"Up to two mobility aids (wheelchair, crutches or other type of walking aid) per passenger with reduced mobility may be carried free of charge.\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Own wheelchairs are carried, up to two mobility aids free of charge. Give Edelweiss the type of battery, weight and dimensions at least 48 h before departure. \"If you wish, you can also take your own wheelchair to the aircraft at the airport. However, you must then hand it into the cargo hold when boarding.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"For safety reasons, wheelchairs are generally only transported in the cargo hold.\" Edelweiss offers a loaner wheelchair at the airport and an on-board aisle chair instead, and describes no in-cabin stowage of a passenger's own folding chair.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. Edelweiss says you may take your own chair to the aircraft and hand it in at boarding, but says nothing about whether it is returned at the aircraft door or at baggage reclaim on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published as a figure. Edelweiss states only that \"For reasons of safety and loadability in the aircraft, there are restrictions regarding the battery power, the total weight and the size of the wheelchair or mobility aid\" and asks you to submit your chair's weight for approval 48 h ahead.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Edelweiss says size restrictions exist and asks for your chair's dimensions, but publishes no maximum and no per-aircraft hold or cargo-door table.", "src": [], "basis": null }, "notes": "An escort is mandatory if you cannot help yourself during an evacuation, cannot communicate with cabin crew during safety instructions, or cannot understand and follow safety instructions. Edelweiss's own table makes a companion compulsory for WCHC (\"You always need a wheelchair, even in the cabin you are dependent on assistance\"), for blind/visually impaired and for deaf/hearing-impaired guests needing assistance, but not for a guest who needs a chair only for longer distances or stairs.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Edelweiss transports wheelchairs in the cargo hold and describes no in-cabin stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted only with the battery taken out of the chair: \"If your wheelchair is fitted with a wet-cell battery, this must be removed from the wheelchair before departure. If you have any questions, we will be happy to help you by telephone on +41 848 333 593.\" Transport approval for the powered chair is still required.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted only with Edelweiss's approval: \"Transport approval is required for battery-powered wheelchairs and mobility aids.\" Dry, gel and leak-proof (non-spillable) wet batteries may stay on the chair — \"Please ensure that dry, gel or leak-proof wet batteries are secured, disconnected and their terminals insulated before the flight.\" Send the manufacturer's technical datasheet or manual no later than 48 hours before departure.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with transport approval, and capped: \"From 1 October 2025, for safety reasons, a limit of a maximum of two batteries with a maximum capacity of 160 Wh per battery will apply to wheelchairs or other mobility aids with permanently installed/non-removable lithium batteries.\" All lithium batteries must comply with UN Manual of Tests and Criteria, Part III, Section 38.3.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "\"For safety reasons, wheelchairs with permanently-installed/non-removable lithium batteries are subject to a limit of no more than 2 batteries with a capacity of up to 160 Wh per battery.\" The barrier-free page dates this rule from 1 October 2025. This is a notably low ceiling — many power chairs exceed 160 Wh per battery.", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for wheelchairs. Edelweiss's 160 Wh rule is written for permanently installed/non-removable batteries only; it gives no watt-hour cap for a wheelchair battery that is removed and carried in the cabin, and does not say whether the general loose-battery table applies.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchair batteries. Edelweiss's general \"Replacement batteries and loose batteries\" table (max 100 Wh freely, >100–160 Wh with approval, 2 units) is written for portable electronics and is not stated to apply to a spare wheelchair battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchairs. Edelweiss gives no number of spare wheelchair batteries; the count of 2 in its general loose-battery table is a portable-electronics limit and has not been imported here.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on the battery. Wet-cell (spillable): yes — \"this must be removed from the wheelchair before departure\". Dry, gel or leak-proof wet: no — they may stay on the chair, \"secured, disconnected and their terminals insulated\". Permanently installed/non-removable lithium batteries may stay, up to 2 x 160 Wh.", "src": [ "s1", "s2" ] }, "terminals": { "value": "Batteries secured, disconnected and terminals insulated before the flight", "detail": "\"Please ensure that dry, gel or leak-proof wet batteries are secured, disconnected and their terminals insulated before the flight.\" Edelweiss's general battery rules add that \"for all batteries, the connections must be isolated individually to prevent short circuits\" — original packaging, tape over exposed terminals, or each battery in a separate protective bag.", "src": [ "s1", "s2" ] }, "documentation": { "value": "Manufacturer's technical datasheet or manual for the wheelchair, sent at least 48 h before departure via the contact form; all lithium batteries must comply with UN 38.3", "detail": "\"Please send us the necessary details (manufacturer's technical datasheet or manual) for your wheelchair or mobility aid in advance, no later than 48 hours before departure, using the contact form.\" Edelweiss also asks you to \"take the operating instructions for your wheelchair with you so that the loading crew can refer to them if necessary\".", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "\"Transport approval is required for battery-powered wheelchairs and mobility aids.\" Send the manufacturer's technical datasheet or manual no later than 48 h before departure via the contact form. Edelweiss also notes restrictions on battery power, total weight and size, without publishing the weight or size figures.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a figure. Edelweiss says only that restrictions exist on \"the battery power, the total weight and the size of the wheelchair or mobility aid\" and decides case by case on the transport-approval request.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Edelweiss states that size restrictions exist for loadability but publishes no maximum wheelchair dimensions and no per-aircraft hold figures.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "Edelweiss's practical loading advice: \"Do not let the air out of the tyres before loading the wheelchair... The tyres will also withstand any loss of pressure in the cargo hold.\" Take the operating instructions with you for the loading crew, and have the electrical equipment checked by a specialist beforehand if in doubt. Note the separate, much harsher rule for non-mobility devices: e-scooters, hoverboards, Segways, electric monowheels and similar are prohibited outright, regardless of watt-hours and even with the battery removed." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"A wheelchair is available for you on all our long-haul aircraft. This is also available on our short-haul fleet on request... it fits easily into the aisle of the aircraft. Please reserve the wheelchair at least 48 hours before departure.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Edelweiss describes an on-board aisle wheelchair and says crew \"will assist you to the toilet door and back to your seat\", but makes no statement about an accessible lavatory.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Airport assistance staff \"take you to your seat on the aircraft in good time and in comfort — or vice versa\", and WCHC is a bookable category. But an escort is mandatory for WCHC (\"You always need a wheelchair, even in the cabin you are dependent on assistance\" — accompanying person: yes), and \"our cabin crew will not provide assistance with medical services, in the toilet or with eating\".", "src": [ "s1" ] }, "seating": { "value": "Free seat reservation for guests with reduced mobility and for one accompanying person; no seats at emergency exits; almost all seats have movable armrests", "detail": "\"We offer our guests with reduced mobility, impaired hearing or sight or a mental impairment a free seat reservation. We will reserve a seat tailored to your needs, although for safety reasons we are unfortunately unable to offer you seats at the emergency exit.\" \"Almost all seats have movable armrests to make it easier for you to access your seat.\" A non-certified restraint system must be checked in advance via the Service Centre.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Nothing mobility-aid-specific is published — no full-value rule and no liability figure for a wheelchair. Only the general baggage rule: report damage at the arrival airport Lost & Found, or within seven days in writing via the baggage contact form; \"After seven days (legal deadline), Edelweiss Air AG can no longer be held liable.\" Non-Swiss residents: Edelweiss pays for repair, or an official assessment if the item is ruined.", "src": [] }, "aircraft_hold_note": "Edelweiss publishes no hold or cargo-door dimensions and no maximum wheelchair size or weight. It states only that \"for reasons of safety and loadability in the aircraft, there are restrictions regarding the battery power, the total weight and the size of the wheelchair or mobility aid\", and decides each chair through the mandatory transport-approval request. The one hard number it does publish is the battery limit: max 2 x 160 Wh for permanently installed/non-removable lithium batteries, in force from 1 October 2025." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Edelweiss publishes its own accessibility policy on flyedelweiss.com — it does not say \"the Lufthansa Group policy applies\" — so everything here is cited to Edelweiss's own pages. It does route parts of the medical process to its sister airline: the SAF/MEDIF and POC forms are submitted through the SWISS Special Assistance Portal (med.swiss.com), \"SWISS Medical Services also uses this form\", and the foot of Edelweiss's own battery page carries the sentence \"SWISS reserves the right to take more restrictive measures for safety reasons\" — all stated on Edelweiss pages. The headline for a power-chair user is the 160 Wh ceiling: from 1 October 2025 a chair with permanently installed/non-removable lithium batteries may carry no more than two batteries of up to 160 Wh each, which excludes a large share of mid- and full-size power chairs. Things a human should re-check: (1) Edelweiss publishes no watt-hour rule at all for a REMOVED wheelchair battery or for a spare, and no maximum chair weight or size — every case goes through the mandatory transport approval, so get the approval in writing. (2) The mailto: links on the barrier-free page are malformed and duplicate the address. (3) Edelweiss flies to the USA and states the US non-discrimination provision applies to all flights touching a U.S. airport, but publishes no CRO phone number — only the US DOT hotlines. flyedelweiss.com returns HTTP 403 to a direct fetch; all pages were read through a reader proxy.", "searched_urls": [ "https://www.flyedelweiss.com/en", "https://www.flyedelweiss.com/ch/en/prepare/flight-preparation/accessible-travel.html", "https://www.flyedelweiss.com/ch/en/prepare/baggage/dangerous-goods.html", "https://www.flyedelweiss.com/ch/en/prepare/baggage/dangerous-goods/electronic-devices-and-batteries.html", "https://www.flyedelweiss.com/ch/en/customer-service.html", "https://www.flyedelweiss.com/ch/en/customer-service/baggage-irregularities.html", "https://www.flyedelweiss.com/ch/en/customer-service/baggage-irregularities/damaged-baggage.html", "https://www.flyedelweiss.com/ch/en/information/edelweiss-in-canada.html", "https://www.flyedelweiss.com/ch/en/prepare/flight-preparation/accessible-travel/special-support-request.html", "https://www.flyedelweiss.com/ch/en/customer-service/contact-form.html" ] } }, { "schema_version": "1.1", "slug": "egyptair", "name": "Egyptair", "iata_code": "MS", "icao_code": "MSR", "country": "Egypt", "region": "Africa", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.egyptair.com", "sources": [ { "id": "s1", "title": "Special & Medical Assistance — Internet Archive snapshot 2026-02-22 (live site Cloudflare-blocked)", "url": "https://web.archive.org/web/20260222125112/https://www.egyptair.com/en/fly/special-services/Pages/special-needs.aspx", "retrieved": "2026-02-22", "kind": "official" }, { "id": "s2", "title": "Wheelchairs / mobility aids with lithium batteries (PDF; still linked as \"For more information\" from the 2026-02-22 capture of the Special Assistance page) — Internet Archive snapshot 2022-10-12, the newest capture in existence (byte-identical to the 2021-09-28 capture; no capture after 2022)", "url": "https://web.archive.org/web/20221012113450/https://www.egyptair.com/en/about-egyptair/news-and-press/Documents/split.pdf", "retrieved": "2022-10-12", "kind": "official" }, { "id": "s3", "title": "Accessibility Plan and Feedback Process — Internet Archive snapshot 2026-05-11", "url": "https://web.archive.org/web/20260511082449/https://www.egyptair.com/en/fly/Pages/Accessibility.aspx", "retrieved": "2026-05-11", "kind": "official" }, { "id": "s4", "title": "Canada customer service — rights under the Canadian Air Passenger Protection Regulations — Internet Archive snapshot 2026-05-11 (newest capture; supersedes the 2025-06-15 capture, on which the baggage liability limit was still 1,131 SDR)", "url": "https://web.archive.org/web/20260511084036/https://www.egyptair.com/en/fly/Pages/CanadaCustomerService.aspx", "retrieved": "2026-05-11", "kind": "official" }, { "id": "s5", "title": "Baggage liability (Montreal Convention) — Internet Archive snapshot 2025-10-16", "url": "https://web.archive.org/web/20251016052322/https://www.egyptair.com/en/fly/baggage/Pages/liability.aspx", "retrieved": "2025-10-16", "kind": "official" }, { "id": "s6", "title": "Restricted Items — Internet Archive snapshot 2026-01-14", "url": "https://web.archive.org/web/20260114145053/https://www.egyptair.com/en/fly/baggage/Pages/restricted-items.aspx", "retrieved": "2026-01-14", "kind": "official" }, { "id": "s7", "title": "Procedures for WCHR / WCHS / WCHC PRM passengers at Cairo International Airport (PDF) — Internet Archive snapshot 2025-05-20, the newest capture (byte-identical to the 2021-09-28 and 2022-05-14 captures, so the procedure is unchanged)", "url": "https://web.archive.org/web/20250520163045/https://www.egyptair.com/en/fly/special-services/Documents/PRM%20Procedures_EN.pdf", "retrieved": "2025-05-20", "kind": "official" }, { "id": "s8", "title": "Accessible Transportation for Persons with Disabilities Regulations (SOR/2019-244), s. 61 \"Damaged, Destroyed or Lost Mobility Aids\" and s. 25 (application to large air carriers) — Government of Canada, Justice Laws", "url": "https://laws-lois.justice.gc.ca/eng/regulations/SOR-2019-244/section-61.html", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Egypt — Cairo Intl Airport Terminal 3, Public Relations agent for PRM (printed as +2 01286666701)", "number": "+20 128 666 6701", "hours": "Contact 30 minutes before arriving at the terminal", "region": "EG", "src": [ "s1", "s3" ] }, { "label": "Egypt — seasonal hall, flights to Jeddah and Al Madinah Al Munawwarah, Public Relations agent (printed as +2 01285377786)", "number": "+20 128 537 7786", "hours": null, "region": "EG", "src": [ "s1" ] }, { "label": "Accessibility Team / Public Relations General Department, Cairo Intl Airport", "number": "+20 2 26963095", "hours": null, "region": "EG", "src": [ "s3" ] }, { "label": "Egypt (domestic hotline) 1717", "number": "1717", "hours": null, "region": "EG", "src": [ "s3" ] }, { "label": "Canada — Toronto Station Manager (PRM departing Toronto)", "number": "+1 647 740 2572", "hours": null, "region": "CA", "src": [ "s3" ] } ], "email": [ { "label": "Accessibility feedback / We Care", "address": "wecare@egyptair.com", "src": [ "s3" ] }, { "label": "Accessibility Team — Public Relations General Manager", "address": "pr.gm.al@egyptair.com", "src": [ "s3" ] }, { "label": "Accessibility feedback (named contact)", "address": "saharemam@egyptair.com", "src": [ "s3" ] }, { "label": "Cairo Terminal 3 PRM enquiries — PR Technical GM", "address": "pr.techgm.al@egyptair.com", "src": [ "s3" ] }, { "label": "Toronto station PRM enquiries", "address": "toronto_kk@egyptair.com", "src": [ "s3" ] }, { "label": "Alternative formats of the Accessibility Plan (Braille — allow 60 days)", "address": "toronto_to@egyptair.com", "src": [ "s3" ] } ], "web_form": [ { "label": "My Booking — request assistance online", "url": "https://www.egyptair.com/en/Book/Pages/my-reservations.aspx", "src": [ "s1" ] }, { "label": "Customer Feedback", "url": "https://www.egyptair.com/en/fly/Pages/CustomerFeedback.aspx", "src": [ "s3" ] } ], "relay": [ { "label": "TTY / teletypewriter — EGYPTAIR Reservations (Canada)", "detail": "\"If you have a teletypewriter (TTY), you can contact us for reservation related matters: Dial 711. Once connected to the operator, type 416-960-0009. Operator will dial and connect you with EGYPTAIR Reservation office.\"", "src": [ "s3" ] }, { "label": "Relay operator line — EGYPTAIR Reservation Office (listed under \"Visually Impaired\")", "detail": "\"Dial 1-800-855-0511. Relay operator will connect with you who then communicate with EGYPTAIR Reservation Office.\"", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Special & Medical Assistance", "url": "https://www.egyptair.com/en/fly/special-services/Pages/special-needs.aspx", "src": [ "s1" ] }, { "label": "Wheelchairs / mobility aids with lithium batteries (PDF)", "url": "https://www.egyptair.com/en/about-egyptair/news-and-press/Documents/split.pdf", "src": [ "s2" ] }, { "label": "Accessibility Plan and Feedback Process", "url": "https://www.egyptair.com/en/fly/Pages/Accessibility.aspx", "src": [ "s3" ] }, { "label": "PRM handling procedures at Cairo Intl Airport (PDF)", "url": "https://www.egyptair.com/en/fly/special-services/Documents/PRM%20Procedures_EN.pdf", "src": [ "s7" ] }, { "label": "Canada routes — your mobility-aid rights if EGYPTAIR damages, destroys or loses your chair (ATPDR s. 61, Government of Canada)", "url": "https://laws-lois.justice.gc.ca/eng/regulations/SOR-2019-244/section-61.html", "src": [ "s8" ] } ], "notes": "The Accessibility page prints the Cairo Terminal 3 PR mobile as \"0020128666701\" (one digit short); the Special Assistance page prints \"+2 01286666701\", which is the form used here. The Accessibility Plan page also names an \"Accessibility plan feedback form\" for anonymous feedback but publishes it as plain text with no link. Postal address for accessibility feedback: EGYPTAIR Admin. Complex middle Bldg., 4th Floor, Finger 8 room 12, Airport Road, P.O. Box 11776, Cairo, Egypt." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Request your type of assistance at least 48 hours before departure & arrival at the airport at least 3 hours before the scheduled departure time of your flight.\" The same 48 h notice applies to battery-powered wheelchairs and to groups requiring wheelchairs.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request assistance through My Booking on egyptair.com, or contact an EGYPTAIR sales office / the call centre, at least 48 hours before departure", "detail": "\"You can request assistance with us through My Booking… If you can't find the type or level of service you need, please contact EGYPTAIR sales office.\" For Cairo Terminal 3 also call the public relations agent +2 01286666701 30 minutes before arriving at the terminal.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "\"You do not need to use your own wheelchair, which we will carry free of charge in the aircraft hold.\" \"For your convenience, we provide wheelchairs, medical lifts, sheets, pillows and blankets free of charge.\" The Accessibility Plan repeats that accessibility services are provided free of charge.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "Published in the Spain section as consistent with Regulation (EC) 1107/2006: \"transport of up to two pieces of mobility equipment per disabled person or person with reduced mobility, including electric wheelchairs (subject to advance warning of 48 hours and to possible limitations of space on board)\". EGYPTAIR publishes no number for other routes.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"We provide wheelchairs for mobility impaired customers to use on the way to the aircraft, during the flight, and when disembarking… you do not need to use your own wheelchair, which we will carry free of charge in the aircraft hold.\" Customers travelling on wheelchairs are accepted without escorts and need no medical clearance.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "EGYPTAIR does not publish whether a folding manual chair may be stowed in the cabin; it states the passenger's own chair is carried in the aircraft hold.", "src": [] }, "gate_delivery": { "value": true, "detail": "Cairo PRM procedure for WCHC: \"Normally pox [sic — pax] own wheelchair should be delivered at the gate directly as long as a DAA (Deliver at Aircraft) label is tagged to it and the PR staff will seat the passenger into his own wheelchair.\" \"A label DAA (Deliver at Aircraft) should be put on his own wheelchair from outstation to be delivered at aircraft door.\"", "src": [ "s7" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published. EGYPTAIR asks you to advise the weight and size of the wheelchair when booking.", "src": [] }, "max_dimensions": { "height_cm": 62, "width_cm": 83, "length_cm": null, "detail": "\"We can accommodate the following maximum dimensions for wheelchairs, according to aircraft type: A330-300 (W 95 * H 62 Cm); B787 (W 1.01 * H 1.14 Cm); B777-300 (W 83 * H 110 Cm).\" The A330-300 is the tightest on height at 62 cm; the B777-300 is the tightest on width at 83 cm. Suitable backing or wrapping is required.", "src": [ "s1" ], "basis": "max_device" }, "notes": "EGYPTAIR states that customers travelling on wheelchairs are accepted without an escort and require no medical clearance; an escort is only required for customers who need care during the trip (feeding, toilet) or who could not self-evacuate.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"WET BATTERY IS NOT ACCEPTED.\" The Restricted Items page also lists wet cell batteries among corrosives forbidden as checked or cabin baggage.", "src": [ "s1", "s2", "s6" ] }, "non_spillable": { "value": true, "detail": "Wheelchairs with dry cell battery, gel cell battery or non-spillable electric storage batteries are accepted as checked baggage.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": true, "detail": "\"Lithium-ion battery-powered wheelchairs or other similar mobility aids may be carried as checked baggage, provided that the battery must be of a type which meets the United Nations (UN) test requirements as specified in the UN Manual of Tests and Criteria, Part III Section 38.3.\" Qualitative acceptance, but read from EGYPTAIR's lithium PDF as last captured on 12 Oct 2022 — nearly four years old.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Wheelchairs with a fixed battery: \"The battery must not exceed 300 Wh\". From EGYPTAIR's lithium-battery wheelchair PDF, which the Special Assistance page still links; the newest capture of that PDF is 12 Oct 2022 (byte-identical to the 2021 capture), so confirm with EGYPTAIR before travelling.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Wheelchairs with a removable battery: \"The battery must not exceed 300 Wh\". The battery \"must be removed\", terminals insulated (e.g. taped), placed in a protective pouch and \"carried in the customer cabin\"; the chair then travels as checked baggage. Same PDF, newest capture 12 Oct 2022.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried in the passenger cabin\" — 300 Wh is the ceiling for a single spare; two spares are allowed only at 160 Wh each. Same PDF, newest capture 12 Oct 2022.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried in the passenger cabin\" — two is the maximum count, available only at 160 Wh each. Same PDF, newest capture 12 Oct 2022. This is the wheelchair rule, not EGYPTAIR's general portable-electronics spare allowance.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair: with a fixed battery the battery stays \"securely attached to the wheelchair or mobility aid and accepted as checked baggage normally\"; with a removable battery \"the battery must be removed\" and \"must be carried in the customer cabin\", following the manufacturer's or owner's instructions. From the lithium PDF as last captured 12 Oct 2022.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "Fixed battery: \"Battery terminals are protected from short circuits, e.g. by being enclosed within a battery container\" and \"electrical circuits have been inhibited (by means of switch) or disconnecting the poles and insulating them\". Removed battery: \"protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals)\". From the lithium PDF as last captured 12 Oct 2022.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "The battery must be of a UN Manual of Tests and Criteria Part III sub-section 38.3 tested type, and you must tell EGYPTAIR the weight and size of the chair, the battery type and the lithium-ion watt-hours. Passengers travelling Egypt–Canada with a Power Mobility Aid \"must fill & print 2 copies\" of EGYPTAIR's form; a High Value Declaration form is also offered.", "src": [ "s1", "s2" ] } }, "allowed": { "value": true, "detail": "\"EGYPTAIR accept all types of battery-powered wheelchairs as checked baggage such as wheelchairs with dry cell battery, gel cell battery, or non-spillable electric storage batteries. (WET BATTERY IS NOT ACCEPTED).\" Contact a sales office or the call centre at least 48 h ahead with weight, size, battery type and watt-hours.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published; EGYPTAIR asks for the weight and size of the wheelchair when you contact them.", "src": [] }, "max_dimensions": { "height_cm": 62, "width_cm": 83, "length_cm": null, "detail": "The per-aircraft maximum wheelchair dimensions EGYPTAIR publishes are not split by chair type: A330-300 W 95 × H 62 cm; B787 W 1.01 × H 1.14, printed \"Cm\" (EGYPTAIR does not clarify the unit, so that row is unusable as published); B777-300 W 83 × H 110 cm. Of the usable rows the A330-300's 62 cm height is the tightest and the B777-300's 83 cm the tightest width.", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": true, "detail": "The Cairo PRM procedure makes no distinction by chair type: a WCHC passenger's own wheelchair is \"delivered at the gate directly as long as a DAA (Deliver at Aircraft) label is tagged to it\"; from outstations a DAA label should be attached so it is delivered at the aircraft door.", "src": [ "s7" ] }, "notes": "EGYPTAIR's Accessibility Plan itself lists \"passengers with battery-powered mobility devices face challenges before and during their travel\" and \"checked-in mobility devices may be left behind or delayed during peak operations\" among the barriers it has identified. Self-balancing hoverboards and similar recreational mobility devices are prohibited as checked or carry-on baggage." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Accessibility Plan: \"Each aircraft provides at least one accessible lavatory and an on-board wheelchair.\" The Special Assistance page adds that EGYPTAIR provides wheelchairs \"to use on the way to the aircraft, during the flight, and when disembarking\".", "src": [ "s3", "s1" ] }, "accessible_lavatory": { "value": true, "detail": "\"Each aircraft provides at least one accessible lavatory and an on-board wheelchair.\" The Special Assistance page describes \"a specially-designed lavatory… wide enough to accommodate a wheelchair, if necessary\".", "src": [ "s3", "s1" ] }, "transfer_assistance": { "value": true, "detail": "Cairo WCHC procedure: \"Passenger will be escorted with the PR staff till aircraft seat\", with a high lifter where boarding is by stairs. For Spain routes EGYPTAIR lists, under EC 1107/2006, \"assistance in moving to toilet facilities if required\"; no equivalent statement is published for other routes.", "src": [ "s7", "s1" ] }, "seating": { "value": true, "detail": "\"On aircraft with 30 or more seats, more than 50% of aisle seats are fitted with movable armrests.\" The Accessibility Plan adds \"retraceable [retractable] armrests on seats in all travel classes\". Seats close to cabin attendants and lavatories are assigned to passengers with special needs; seat requests need 48 h notice and are subject to availability.", "src": [ "s1", "s3" ] } }, "damage_liability": { "value": "Montreal Convention limit — EGYPTAIR's Canada page now states 1,519 SDR (raised from 1,131 SDR between the June 2025 and May 2026 captures); its own baggage-liability page still prints 1,131 SDR. Up to CAD 2,780 on Canada flights under the APPR. No mobility-aid full-value rule published.", "detail": "Canada page (May 2026): \"The liability for Lost, Delayed and Damaged checked baggage is limited to 1519 (Special Drawing Rights) SDRs\" plus \"up to 2780 CAD\" under the APPR. EGYPTAIR's general baggage-liability page still says \"up to 1,131 SDRs\" — the two contradict. Damage claims in writing within 7 days (21 for delay). Separately, on Canada routes s.61 of the ATPDR obliges a large air carrier to give a temporary replacement chair, repair or replace at full cost, and reimburse expenses.", "src": [ "s4", "s5", "s1", "s8" ] }, "aircraft_hold_note": "Published maximum wheelchair dimensions by aircraft type (these are EGYPTAIR's stated chair limits, not hold-door apertures): A330-300 W 95 × H 62 cm; B787 W 1.01 × H 1.14, printed as \"Cm\" — EGYPTAIR does not clarify the unit, so that row cannot be relied on as published; B777-300 W 83 × H 110 cm. Suitable backing or wrapping of the chair is required." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "www.egyptair.com is behind a Cloudflare interactive challenge. Re-tested in full on 2026-07-29 with the upgraded fetcher (--render 25 and --render 40 through the reader proxy, plain direct fetch, http and https, www and bare egyptair.com, and Googlebot / bingbot / curl / empty user-agents): every route returned HTTP 403. No EGYPTAIR passenger page is readable live; the only other host on the domain that answers is training.egyptair.com (the academy site, no passenger policy) and digital.egyptair.com (the check-in app). So all EGYPTAIR content here is read from Internet Archive snapshots of EGYPTAIR's own pages, each cited at its archive URL with the snapshot date. LITHIUM FIGURES RESTORED 2026-07-29 (they had been withdrawn as null). EGYPTAIR's only wheelchair watt-hour figures — 300 Wh whether the battery stays fitted or is removed, and one spare up to 300 Wh or two up to 160 Wh in the cabin — live in a single PDF whose newest archive capture is 12 October 2022 (the 2021-09-28 and 2022-10-12 captures are byte-identical; the CDX index holds nothing after 2022). But the 22 Feb 2026 capture of the Special Assistance page still links that exact PDF (/en/about-egyptair/news-and-press/Documents/split.pdf) as its \"For more information\" reference for battery-powered wheelchairs, so EGYPTAIR still publishes it — the archive has simply never re-crawled the file. Setting the four facts to null asserted \"EGYPTAIR does not publish this\", which is false, so 300 / 300 / 300 Wh and spares_allowed 2 are recorded with the 2022 capture date stated in every detail. The current (Jan 2026) Restricted Items page carries no wheelchair watt-hour rule at all — its only battery numbers are a power-bank rule (one power bank of 100 watts capacity, no in-flight use or charging, none in checked baggage), which is a general portable-electronics rule, not a mobility-aid allowance, and has not been imported. Likewise the 100/160 Wh spare figures in the PDF's \"Lithium batteries in electronic devices\" section are general electronics rules and have not been imported. Wet/spillable batteries are refused outright, and that is confirmed by 2026 captures. CHANGED FIGURE: EGYPTAIR's Canada customer-service page raised its checked-baggage liability from 1,131 SDR (capture of 15 Jun 2025) to 1,519 SDR (capture of 11 May 2026) — the revised Montreal Convention limit — while its own baggage-liability page, last captured 16 Oct 2025, still prints 1,131 SDR. The two EGYPTAIR pages contradict each other; the newer, higher figure is recorded with both quoted. The Cairo PRM procedures PDF is unchanged: the 2021, 2022 and 2025 captures are byte-identical. One live, readable source has been added so this record is no longer archive-only: Canada's Accessible Transportation for Persons with Disabilities Regulations s. 61, which binds EGYPTAIR on its Cairo–Toronto service (s. 25 defines a \"large air carrier\" as one carrying 1,000,000+ passengers worldwide in each of the two preceding years) and requires a temporary replacement chair, repair or full-cost replacement, and reimbursement of expenses when a checked mobility aid is damaged, destroyed or lost. The per-aircraft maximum wheelchair dimensions are unusually tight (A330-300 height 62 cm) and the B787 row is printed as \"W 1.01 * H 1.14 Cm\", plainly metres — worth confirming with the airline. Egypt–Canada passengers with a power mobility aid must print two copies of an EGYPTAIR form, but the \"This Form\" links on the Special Assistance page carry no href. The policy_pages and searched_urls keep the live egyptair.com addresses so a traveller can retry them from a normal browser. VERIFICATION PASS 2026-07-29: every archive source re-fetched and its snapshot date re-checked against the CDX index — s1, s3, s4, s5, s6, s7 are each the newest 200-status capture of their URL, and s2 is one of only two captures that have ever existed. www.egyptair.com still returns HTTP 403 on every passenger URL tested (direct and through the render proxy), so nothing could be re-read live. The per-aircraft wheelchair dimensions are published as \"maximum dimensions for wheelchairs\", i.e. a stated chair limit (basis max_device), not a hold-door aperture; the PRM procedures PDF contains no dimensions at all. Two relay contacts (TTY via 711 / 416-960-0009 and relay 1-800-855-0511) were found on the Accessibility page and added — the record had none.", "searched_urls": [ "https://www.egyptair.com/en/fly/special-services/Pages/special-needs.aspx", "https://www.egyptair.com/", "https://www.egyptair.com/robots.txt", "https://www.egyptair.com/en/Pages/default.aspx", "https://www.egyptair.com/en/about-egyptair/news-and-press/Documents/split.pdf", "https://www.egyptair.com/en/fly/Pages/Accessibility.aspx", "https://www.egyptair.com/en/fly/Pages/CanadaCustomerService.aspx", "https://www.egyptair.com/en/fly/baggage/Pages/restricted-items.aspx", "https://www.egyptair.com/en/fly/baggage/Pages/liability.aspx", "https://www.egyptair.com/en/fly/special-services/Documents/PRM%20Procedures_EN.pdf", "https://www.egyptair.com/en/Documents/PersonsWithDisability.pdf", "https://www.egyptair.com/en/Book/Pages/my-reservations.aspx", "https://www.egyptair.com/en/fly/Pages/CustomerFeedback.aspx", "https://web.archive.org/web/20260222125112id_/https://www.egyptair.com/en/fly/special-services/Pages/special-needs.aspx", "https://web.archive.org/web/20250520163045id_/https://www.egyptair.com/en/fly/special-services/Documents/PRM%20Procedures_EN.pdf", "https://web.archive.org/web/20210928125422id_/https://www.egyptair.com/en/about-egyptair/news-and-press/Documents/split.pdf", "https://web.archive.org/web/20260222125112/https://www.egyptair.com/en/fly/special-services/Pages/special-needs.aspx", "https://web.archive.org/web/20210928125422/https://www.egyptair.com/en/about-egyptair/news-and-press/Documents/split.pdf", "https://web.archive.org/web/20260511082449/https://www.egyptair.com/en/fly/Pages/Accessibility.aspx", "https://web.archive.org/web/20250615051741/https://www.egyptair.com/en/fly/Pages/CanadaCustomerService.aspx", "https://web.archive.org/web/20251016052322/https://www.egyptair.com/en/fly/baggage/Pages/liability.aspx", "https://web.archive.org/web/20260114145053/https://www.egyptair.com/en/fly/baggage/Pages/restricted-items.aspx", "https://web.archive.org/web/20250520163045/https://www.egyptair.com/en/fly/special-services/Documents/PRM%20Procedures_EN.pdf", "https://egyptair.com/en/fly/special-services/Pages/special-needs.aspx", "https://www.egyptair.com/eg/en/fly/special-services/Pages/special-needs.aspx", "https://www.egyptair.com/en/", "https://www.egyptair.com/en/fly/special-services/", "https://www.egyptair.com/en/Documents/Travelling%20with%20Lithium%20batteries.docx", "https://digital.egyptair.com/", "https://training.egyptair.com/", "https://www.egyptair-cargo.com/", "https://www.egyptairholding.com/", "http://web.archive.org/cdx/search/cdx?url=egyptair.com/en/about-egyptair/news-and-press/Documents/split.pdf&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=egyptair.com/en/fly/Pages/CanadaCustomerService.aspx&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=egyptair.com/en/fly/special-services/Documents/PRM%20Procedures_EN.pdf&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=egyptair.com/en/fly/baggage/Pages/liability.aspx&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=egyptair.com/en/fly/baggage/Pages/restricted-items.aspx&output=json&limit=-6", "https://web.archive.org/web/20221012113450/https://www.egyptair.com/en/about-egyptair/news-and-press/Documents/split.pdf", "https://web.archive.org/web/20260511084036/https://www.egyptair.com/en/fly/Pages/CanadaCustomerService.aspx", "https://web.archive.org/web/20260426082305/https://www.egyptair.com/en/Documents/PersonsWithDisability.pdf", "https://laws-lois.justice.gc.ca/eng/regulations/SOR-2019-244/section-61.html", "https://laws-lois.justice.gc.ca/eng/regulations/SOR-2019-244/section-25.html" ] } }, { "schema_version": "1.1", "slug": "electra-airways", "name": "Electra Airways", "iata_code": "3E", "icao_code": "EAF", "country": "Bulgaria", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.electra-airways.com", "sources": [ { "id": "s1", "title": "Conditions of Carriage (PDF) — section 11, Carriage of special needs passengers / passengers with reduced mobility", "url": "https://www.electra-airways.com/wp-content/uploads/2023/10/Conditions-of-carriage_19.07.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "List of Prohibited Items 2023 (PDF) — lithium batteries and mobility aids", "url": "https://www.electra-airways.com/wp-content/uploads/2023/12/List-of-Prohibited-Items-2023.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "About Us — Passenger Rights, Conditions of Carriage and List of Prohibited Items; contact addresses", "url": "https://www.electra-airways.com/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Homepage — charter, ACMI WET and DAMP lease-out operator", "url": "https://www.electra-airways.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "Customer support — Electra tells mobility-aid users to contact this address before travelling", "address": "customersupport@electra-airways.com", "src": [ "s2" ] }, { "label": "Sofia office (general enquiries)", "address": "office@electra-airways.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Contact Us enquiry form", "url": "https://www.electra-airways.com/#contact", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Conditions of Carriage (PDF) — section 11, passengers with reduced mobility", "url": "https://www.electra-airways.com/wp-content/uploads/2023/10/Conditions-of-carriage_19.07.pdf", "src": [ "s1" ] }, { "label": "List of Prohibited Items (PDF) — batteries and mobility aids", "url": "https://www.electra-airways.com/wp-content/uploads/2023/12/List-of-Prohibited-Items-2023.pdf", "src": [ "s2" ] }, { "label": "About Us — Passenger Rights / Conditions of Carriage / Prohibited Items", "url": "https://www.electra-airways.com/about-us/", "src": [ "s3" ] } ], "notes": "No telephone number is published anywhere on the site. customersupport@electra-airways.com is the address Electra itself names for travelling with a wheelchair or other mobility aid (and for baggage claims); office@electra-airways.com is the Sofia head office. On charter flights, special assistance is arranged through the tour operator at the time of reservation." }, "policy": { "notice_hours": { "value": 48, "detail": "“Passengers who plan to travel with their own wheelchair or other equipment facilitating movement are obliged to inform the Carrier at the time of reservation or ticket purchasing, but no later than 48 hours before departure.” The same 48 h deadline applies to have a companion seated next to the passenger.", "src": [ "s1" ] }, "how_to_request": { "value": "Tell the tour operator at the time of reservation and the carrier no later than 48 h before departure; e-mail customersupport@electra-airways.com before travelling with a wheelchair or mobility aid", "detail": "“Passengers requiring special assistance and care are required to inform the Tour operator at the time of reservation.” The prohibited-items list adds, for wheelchairs and other mobility aids: “Please contact us at customersupport@electra-airways.com before you travel.” The passenger must give the carrier the type, size and weight of the wheelchair.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "“The Passenger can carry for free the wheelchair that is not included in the Baggage allowances.”", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published; Electra does not say how many mobility devices are carried free.", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "The wheelchair itself is carried free and outside the baggage allowance, but Electra states that for passengers with special needs “their acceptance for carriage may be subject to prior approval of the Carrier on the conditions of such transportation”. 48 h notice plus the chair's type, size and weight must be given.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "“During the check-in personal wheelchairs will be given to the airport staff in order to be loaded in the aircraft cargo compartment.” Personal wheelchairs travel in the hold; nothing is offered in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": false, "detail": "Electra says personal wheelchairs are handed over at check-in and “passengers will be able to pick them up at the destination airport”, with airport ground staff assisting “from the aircraft to the baggage claim area after the flight, using a different wheelchair” — i.e. the passenger's own chair is not returned at the aircraft door.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published, but “the passenger must provide the Carrier information about the type, size and weight of the wheelchair”.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published; the passenger must declare the chair's type, size and weight.", "src": [], "basis": null }, "notes": "Wheelchairs, crutches and stretchers are manually inspected before boarding.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — personal wheelchairs are loaded in the cargo compartment.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "“It is not allowed to carry a wheelchair powered by batteries filled with corrosive substances.”", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published. Electra's only battery-type rule for wheelchairs is the ban on batteries “filled with corrosive substances”; it does not say whether a sealed gel/AGM battery counts as acceptable.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "“Lithium battery-powered vehicles are prohibited in both hand baggage and checked baggage. This ban does not apply to wheelchairs or other mobility aids. Please contact us at customersupport@electra-airways.com before you travel.”", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Electra gives no watt-hour figure for a wheelchair battery; its 160 Wh cap is written for loose/spare batteries and consumer devices, and mobility aids are expressly carved out of the lithium-vehicle ban without a stated limit.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Electra says nothing about removing a wheelchair battery into the cabin or any watt-hour cap for it.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for a wheelchair battery. The 100–160 Wh spare rule Electra publishes is its general consumer-electronics limit and is not stated to apply to mobility aids.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries; the “maximum of two spare batteries” Electra prints is the general portable-electronics rule.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published. Electra asks only that “if possible, the passenger is obliged to disconnect the battery from the wheelchair before handing it to the representatives of the carrier” — disconnection, not removal.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "“If possible, the passenger is obliged to disconnect the battery from the wheelchair before handing it to the representatives of the carrier.” Batteries generally must be individually protected from damage and short circuit.", "src": [ "s1", "s2" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded; the carrier requires the wheelchair's type, size and weight.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Mobility aids are exempt from Electra's ban on lithium battery-powered vehicles, but the prohibited-items list says “Please contact us at customersupport@electra-airways.com before you travel”, and the Conditions of Carriage make acceptance of a special-needs passenger subject to the carrier's prior approval. A wheelchair powered by batteries filled with corrosive substances is refused outright.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No powered-wheelchair weight limit is published.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair size is published.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "Same as for manual chairs — the chair is handed over at check-in, loaded in the cargo compartment and collected at the destination airport, with a different wheelchair used between the aircraft and baggage claim.", "src": [ "s1" ] }, "notes": "Electra publishes no watt-hour figure of any kind for wheelchair batteries — the only wheelchair battery rule is the ban on batteries filled with corrosive substances plus the instruction to disconnect the battery if possible. Contact customersupport@electra-airways.com before travelling." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published; Electra says nothing about an on-board aisle chair on its A320/A321 fleet.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "“Cabin crew can provide assistance to the PRM on the way to and from the toilet but is not entitled to lift and carry passengers on the wheelchair or aid in the toilets.” Airport ground staff assist from check-in to the aircraft and from the aircraft to baggage claim, using a different wheelchair.", "src": [ "s1" ] }, "seating": { "value": "No exit-row seating; a notified companion is seated next to the passenger", "detail": "“Due to safety requirements, passengers with special needs are not allowed to occupy seats near the emergency exits on the aircraft.” The carrier will seat an accompanying person next to the passenger with reduced mobility if the companion is notified no later than 48 h before departure.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit; damage to wheels, handles, zips, feet and locks is treated as repairable and excluded", "detail": "“In carriage of baggage, the liability of a carrier in the event of destruction, loss, damage or delay shall be limited according to limitation stipulated in the Montreal convention” — no figure is printed. Electra excludes liability for “damages of handles of all kind, wheels, zippers, feet and lockers” as repairable, and for equipment “that failed to be duly reported and suitably packed”. A Property Irregularity Report must be raised immediately on arrival; claims go to customersupport@electra-airways.com.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/wet-lease operator: Electra Airways describes itself as a “Charter, ACMI WET and DAMP lease-out” specialist flying 10 A320s and one A321 for tour operators, airlines and brokers. On wet-lease flights the CONTRACTING airline's policy is what a passenger should follow — Electra's own Conditions of Carriage say “if carriage is performed by another Carrier, the liability may be determined by the conditions of the Carrier operating the flight”, and special-assistance requests are to be made to the tour operator at the time of reservation. Electra nonetheless publishes a real PRM section (Conditions of Carriage §11) and a mobility-aid contact address, which is what this record captures. Two things a human should re-check: (1) the Conditions of Carriage PDF is the 2023 version still linked from the site — confirm it is current; (2) Electra publishes NO watt-hour limit for wheelchair batteries, and its 160 Wh loose-battery cap has deliberately not been read across to mobility aids.", "searched_urls": [ "https://www.electra-airways.com/", "https://www.electra-airways.com/about-us/", "https://www.electra-airways.com/services/", "https://www.electra-airways.com/contact/", "https://www.electra-airways.com/wp-content/uploads/2023/10/Conditions-of-carriage_19.07.pdf", "https://www.electra-airways.com/wp-content/uploads/2023/12/List-of-Prohibited-Items-2023.pdf" ] } }, { "schema_version": "1.1", "slug": "emirates", "name": "Emirates", "iata_code": "EK", "icao_code": "UAE", "country": "United Arab Emirates", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.emirates.com", "sources": [ { "id": "s1", "title": "Accessible and inclusive travel hub", "url": "https://www.emirates.com/english/help/accessibility-hub/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessible travel — Mobility assistance", "url": "https://www.emirates.com/english/help/accessibility-hub/accessible-travel/?section=mobility+assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Before the flight — Travelling with a wheelchair", "url": "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/before-the-flight/?section=travelling+with+a+wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Dangerous Goods Policy — Battery powered wheelchairs, personal motorised vehicles and mobility devices", "url": "https://www.emirates.com/english/before-you-fly/travel/dangerous-goods-policy/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Unusual baggage and special allowances — Passengers with disabilities", "url": "https://www.emirates.com/english/before-you-fly/baggage/unusual-baggage-and-special-allowances/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "On board — Getting on and off the plane", "url": "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/on-board/?section=getting+on+and+off+the+plane", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "On board — Seats and cabin assistance", "url": "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/on-board/?section=seats+and+cabin+assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "On board — Onboard experience (accessible toilets)", "url": "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/on-board/?section=onboard+experience", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Tools and resources — Complaint resolution officials", "url": "https://www.emirates.com/english/help/accessibility-hub/tools-and-resources/?section=complaint+resolution+officials", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Emirates Conditions of Carriage for Passengers and Baggage (PDF), Article 15.5", "url": "https://c.ekstatic.net/ecl/documents/conditions-of-carriage/ROW/English/conditions-of-carriage.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Local Emirates offices — United States", "url": "https://www.emirates.com/us/english/help/offices/office-detail/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Local Emirates offices — United Arab Emirates", "url": "https://www.emirates.com/ae/english/help/offices/office-detail/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Before the flight — Medical forms and equipment (MEDIF, FREMEC)", "url": "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/before-the-flight/?section=medical+forms+and+equipment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "Before the flight — Travelling with an assistant", "url": "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/before-the-flight/?section=travelling+with+an+assistant", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s15", "title": "Help — Special assistance and wellness form", "url": "https://www.emirates.com/english/help/forms/special-assistance-and-wellness/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s16", "title": "Local Emirates offices — United Kingdom", "url": "https://www.emirates.com/uk/english/help/offices/office-detail/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s17", "title": "Local Emirates offices — Australia", "url": "https://www.emirates.com/au/english/help/offices/office-detail/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s18", "title": "Local Emirates offices — Canada", "url": "https://www.emirates.com/ca/english/help/offices/office-detail/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s19", "title": "FAQs — Special assistance and requests (mixed-fleet disclaimer)", "url": "https://www.emirates.com/english/help/faq-topics/special-assistance-and-requests/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United Arab Emirates — Emirates contact centre", "number": "+971 600 555 555", "hours": "No hours published against the Contact Centre number itself; the Dubai Terminal 3 airport office listing shows 00:00–23:59 daily. The UK offices page calls +971600555555 our \"24/7 Contact Centre\".", "region": "AE", "src": [ "s12", "s16" ] }, { "label": "USA — Emirates call center (TTY listed alongside)", "number": "+1 800 777 3999", "hours": "New York airport office 08:00–23:00", "region": "US", "src": [ "s11" ] }, { "label": "United Kingdom — Emirates contact centre", "number": "+44 344 800 2777", "hours": "The UK page adds \"you can call our 24/7 Contact Centre at +971600555555\"", "region": "GB", "src": [ "s16" ] }, { "label": "Australia (domestic) 1300 303 777 — Emirates contact centre", "number": "+61 1300 303 777", "hours": "Contact centre 24/7", "region": "AU", "src": [ "s17" ] }, { "label": "Canada — Emirates contact centre", "number": "+1 800 762 9775", "hours": "Call centre working hours: 24/7", "region": "CA", "src": [ "s18" ] } ], "email": [ { "label": "FREMEC (Frequent Traveller Medical Card) applications only — not for general assistance requests", "address": "fremecrequests@emirates.com", "src": [ "s13" ] } ], "web_form": [ { "label": "Special assistance and wellness (live chat / call links; upload form itself is only for service-dog documents to Dubai)", "url": "https://www.emirates.com/english/help/forms/special-assistance-and-wellness/", "src": [ "s15" ] }, { "label": "Manage your booking — add a travel-assistance request", "url": "https://www.emirates.com/english/manage-booking/", "src": [ "s1" ] } ], "relay": [ { "label": "TTY (text telephone) — USA and Canada", "detail": "1-888-320-1576. Emirates: \"If you're flying from the USA or Canada, you can contact us on our text telephone (TTY) number 1-888-3201576.\" Also printed on the US office listing as +1 888 320 1576.", "src": [ "s1", "s11" ] }, { "label": "Complaint Resolution Officials (CRO) — US routes", "detail": "CROs at every airport on routes beginning or ending in the USA, in person or by telephone during operating hours; ask any Emirates agent to speak to a CRO.", "src": [ "s9" ] } ], "policy_pages": [ { "label": "Accessible and inclusive travel hub", "url": "https://www.emirates.com/english/help/accessibility-hub/", "src": [ "s1" ] }, { "label": "Travelling with a wheelchair or mobility aid (hold-door dimensions)", "url": "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/before-the-flight/?section=travelling+with+a+wheelchair", "src": [ "s3" ] }, { "label": "Dangerous goods policy — mobility-device batteries", "url": "https://www.emirates.com/english/before-you-fly/travel/dangerous-goods-policy/", "src": [ "s4" ] }, { "label": "Complaint resolution officials (US routes)", "url": "https://www.emirates.com/english/help/accessibility-hub/tools-and-resources/?section=complaint+resolution+officials", "src": [ "s9" ] } ], "notes": "Emirates publishes no dedicated disability-only telephone line; assistance is booked through Manage a booking, the general local contact-centre numbers, or a travel agent. The only accessibility-specific channel is the US/Canada TTY number and the US-route CROs." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Tell us how we can support you when you book. You can make a request through Manage a booking, or call us at least 48 hours before you travel.\" The mobility-assistance page frames it softly — \"We recommend notifying us at the time of booking or contact us at least 48 hours before your flight\" — but MEDIF, where medical clearance is needed, is a hard deadline: \"submit your medical form within a month before you travel and no later than 48 hours before your flight\".", "src": [ "s1", "s2", "s13" ] }, "how_to_request": { "value": "Request at booking, through Manage a booking, via your travel agent, or by calling the local Emirates office at least 48 h before travel (TTY 1-888-320-1576 from USA/Canada)", "detail": "Emirates: tell them at booking; a request can be added through Manage a booking, by calling a local Emirates number, or by a travel agent. Battery-powered wheelchairs additionally need Emirates approval (\"Contact us\" against every mobility-device entry in the dangerous-goods table).", "src": [ "s1", "s2", "s4", "s15" ] }, "fee_charged": { "value": false, "detail": "\"Passengers with disabilities are entitled to extra baggage allowances, free of charge\" — a fully collapsible wheelchair may be checked, plus braces/crutches and a portable dialysis machine. Up to two mobility aids taken into the cabin \"won't count towards your total cabin baggage allowance\".", "src": [ "s5", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "\"You can bring medical equipment and up to two mobility aids with you into the cabin, such as your own collapsible manual wheelchair, and they won't count towards your total cabin baggage allowance.\" Emirates does not publish a cap on the number of mobility aids checked into the hold.", "src": [ "s3", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Emirates carries passengers' own manual wheelchairs: \"We can arrange a wheelchair at every airport and help you travel with your own wheelchair or mobility aids.\" A fully collapsible wheelchair may be checked free of charge.", "src": [ "s2", "s5" ] }, "cabin_stowage": { "value": true, "detail": "\"You can bring medical equipment and up to two mobility aids with you into the cabin, such as your own collapsible manual wheelchair.\" Conditional: \"Before you fly, we will need to check your wheelchair or mobility aids can be carried and stowed securely in the cabin and that we have enough space available. Otherwise, you can check them in.\"", "src": [ "s3", "s2" ] }, "gate_delivery": { "value": true, "detail": "\"Where local authorities and regulations permit, we will do our best to return your wheelchair or mobility aid as close to the aircraft door as possible upon arrival. If that is not feasible, we'll have a wheelchair waiting for you\" and you collect your own from the baggage hall.", "src": [ "s3", "s6" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. Emirates only says a checked wheelchair must be \"packed properly to travel safely in the aircraft's hold\" and that it depends \"on its size and weight\". (Emirates' general checked-baggage rule of 32 kg per individual bag is not stated to apply to mobility aids.)", "src": [] }, "max_dimensions": { "height_cm": 170.2, "width_cm": 258.8, "length_cm": null, "detail": "Cargo-compartment DOOR aperture, not a maximum wheelchair size: \"we have provided the dimensions of the cargo compartment doors for each type of aircraft we operate\". Smallest in the fleet is the B777-200LR/300ER: 101.9 in (258.8 cm) wide x 67 in (1.7 m / 170.2 cm) high. Full per-aircraft table in aircraft_hold_note. No length/depth figure is published.", "src": [ "s3", "s2" ], "basis": "hold_door" }, "notes": "Emirates asks for written disassembly/assembly instructions so the chair can be packed safely, and records any pre-existing damage at check-in. Canes, crutches and walking sticks may be taken on board and are stowed by the crew.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No dimensions published. Emirates allows \"up to two mobility aids with you into the cabin, such as your own collapsible manual wheelchair\", but sets no size: \"Before you fly, we will need to check your wheelchair or mobility aids can be carried and stowed securely in the cabin and that we have enough space available.\"", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted with Emirates approval: \"Provided that the wheelchair or mobility aid can be loaded, stowed, secured and unloaded always in an upright position then the battery may remain installed in the wheelchair. The battery terminals must be protected from short circuits… and the battery must be securely attached.\"", "src": [ "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted only with Emirates approval — the dangerous goods entry is marked \"NEED APPROVAL\": battery-powered wheelchairs \"with non-spillable-wet batteries or with batteries which comply with IATA Dangerous Goods Regulations Special Provision A123 or A199, provided the batteries are protected from short circuit, e.g. by being enclosed in a battery container, and the battery is securely attached to the wheelchair or mobility aid.\"", "src": [ "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only with Emirates approval (\"NEED APPROVAL\"). Emirates has a dedicated entry for \"Mobility Devices: Battery-powered mobility aids with lithium-ion batteries (collapsible)\" and also allows lithium batteries to stay installed on non-collapsible aids that can be kept upright, noting \"extra limitations apply for Lithium batteries which can be obtained from Emirates\".", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for a battery that stays installed. For a non-collapsible aid that can be loaded, stowed, secured and unloaded always upright, the battery \"may remain installed in the wheelchair\", but Emirates gives no watt-hour figure for that case — \"extra limitations apply for Lithium batteries which can be obtained from Emirates\". The 300 Wh figure applies to a removed battery (see lithium_wh_removed_max).", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "For collapsible lithium-ion mobility aids the battery \"must be removed and carried in the cabin. The batteries for such wheelchair must not exceed 300 watt hours or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 watt hours.\" This is the cap on the aid's own battery once it is removed into the cabin, not on a battery left installed.", "src": [ "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one extra spare battery not exceeding 300 watt hours or two spares each not exceeding 160 watt hours each can be carried in the cabin.\"", "src": [ "s4" ] }, "spares_allowed": { "value": 2, "detail": "One spare of up to 300 Wh, OR two spares of up to 160 Wh each, carried in the cabin. Spares may not go in the hold.", "src": [ "s4" ] }, "removal_required": { "value": "conditional", "detail": "Yes for collapsible lithium-ion mobility aids — the battery \"must be removed and carried in the cabin\". No for non-spillable/spillable/lithium aids that can be loaded, stowed, secured and unloaded always upright: the battery \"may remain installed in the wheelchair\" if terminals are protected and it is securely attached.", "src": [ "s4" ] }, "terminals": { "value": true, "detail": "\"The battery terminals must be protected from short circuits, e.g. by being enclosed within a battery container, and the battery must be securely attached to the wheelchair or mobility aid.\" Non-spillable batteries must likewise be \"protected from short circuit, e.g. by being enclosed in a battery container\".", "src": [ "s4" ] }, "documentation": { "value": "Advance Emirates approval required; declare battery type, wheelchair size and weight before the flight; bring written disassembly/assembly instructions", "detail": "Emirates does not publish a required battery spec sheet, MSDS or UN 38.3 certificate. It does mark every mobility-device battery category \"NEED APPROVAL — Contact us\", requires \"the type of battery, the size of the wheelchair and the weight ahead of your flight\", and asks for \"written instructions on the disassembly and assembly of your wheelchair\".", "src": [ "s4", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Carried only with Emirates' prior approval: every battery-powered mobility-device category in the dangerous-goods table is marked \"NEED APPROVAL — Contact us\", and \"It is recommended that customers make advance arrangements with Emirates\". Emirates needs to know \"the type of battery, the size of the wheelchair and the weight ahead of your flight\". Personal motorised vehicles (rideable scooters, hoverboards, mini-Segways) and \"all smart balance wheels (even with the lithium batteries removed)\" are banned outright.", "src": [ "s4", "s3", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Emirates only requires that it be told the weight of the wheelchair in advance so the aid \"is carried securely and within the regulations\".", "src": [] }, "max_dimensions": { "height_cm": 170.2, "width_cm": 258.8, "length_cm": null, "detail": "Same cargo-compartment DOOR apertures as for manual chairs; the binding (smallest) is the B777-200LR/300ER at 101.9 in (258.8 cm) wide x 67 in (1.7 m / 170.2 cm) high. These are door openings, not a published maximum wheelchair size; no length figure is published.", "src": [ "s3", "s2" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "\"If you're using your own wheelchair up to boarding, we'll stow your wheelchair in the aircraft hold. On arrival, your wheelchair will be brought to the aircraft door so you can transfer back to your own.\" Subject to \"where local authorities and regulations permit\".", "src": [ "s6", "s3" ] }, "notes": "Emirates recommends arriving at the airport three hours before departure when travelling with an electric wheelchair or mobility aid." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"We have a wheelchair designed specifically for the aircraft for boarding and use during the flight.\" Passengers using their own chair to the gate transfer to the on-board wheelchair at the aircraft door. Emirates does not list any aircraft exceptions.", "src": [ "s3", "s6" ] }, "accessible_lavatory": { "value": "conditional", "detail": "Named aircraft types only: \"All our A350, A380 and Boeing 777-300ER ultra-long-range aircraft have toilets that are accessible to the onboard wheelchair. On the A380 there is an accessible toilet on each deck.\" Emirates makes no such statement for its other Boeing 777 variants (777-200LR, non-ULR 777-300ER) and warns that \"features on actual flights may vary depending on routes and aircraft configuration\". Check the aircraft type under Manage Your Booking.", "src": [ "s8", "s19" ] }, "transfer_assistance": { "value": false, "detail": "Crew move you around the cabin in the on-board wheelchair and fetch items from lockers, but: \"If you need help transferring to your wheelchair, or assistance in the lavatories, with personal care, eating, or with administering medication, you will need to travel with an assistant\" (assistant must be 16+, seated adjoining, able to help evacuate).", "src": [ "s14", "s7" ] }, "seating": { "value": "Accessible aisle seat allocated on request; all seats have arm rests that lift; exit-row seats refused only to passengers unable to move unassisted or follow crew instructions", "detail": "\"We'll allocate an accessible seat on the aisle if you need one. Our seats have moveable armrests to make it easier to transfer between your seat and the onboard wheelchair.\" \"All our seats have arm rests that lift.\" On exit rows Emirates says only: \"we're unable to offer an exit row seat to passengers who are unable to move unassisted or cannot respond to and follow instructions from the cabin crew\" — it publishes no blanket ban on wheelchair users.", "src": [ "s7" ] } }, "damage_liability": { "value": "Montreal Convention limit — 1,519 SDR per passenger for checked and unchecked baggage; no mobility-aid-specific waiver published", "detail": "Conditions of Carriage art. 15.5.4: 1,519 SDR per passenger under the Montreal Convention (332 SDR unchecked / 17 SDR per kg checked under Warsaw), unless a higher special declaration of value is bought at check-in. No wheelchair-specific full-value rule is published; art. 7.9.1 notes only that on US routes \"application of local rules\" may apply.", "src": [ "s10" ] }, "aircraft_hold_note": "Emirates publishes cargo-compartment door apertures (not maximum wheelchair sizes): A350-900 — 114.5 in (2.91 m) wide × 69 in (1.76 m) high; A380-800 — 122.4 in (2.83 m) wide × 68 in (1.72 m) high; B777-200LR and B777-300ER — 101.9 in (2.69 m) wide × 67 in (1.7 m) high. CAUTION: Emirates' imperial and metric figures disagree for the A380 (122.4 in = 3.11 m, not 2.83 m) and the B777 (101.9 in = 2.59 m, not 2.69 m); the smaller of each pair has been used for max_dimensions. Aircraft types are subject to change; check the type under Manage Your Booking." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Emirates' accessibility content is split across an Accessibility Hub (assistance, boarding, seating, on-board) and the Dangerous Goods Policy (battery rules); the Wh numbers exist only in the DG tables, which render only through the reader proxy. Key points a traveller should know: (1) every battery-powered mobility-device category is marked \"NEED APPROVAL — Contact us\", so carriage is conditional on Emirates' prior approval, not automatic; (2) Emirates recommends arriving 3 hours before departure with an electric chair; (3) bring written disassembly/assembly instructions; (4) motorised rideable scooters, hoverboards and mini-Segways are refused, and \"all smart balance wheels\" are refused \"even with the lithium batteries removed\"; (5) crew will not assist with transfers, toileting, feeding or medication — an assistant aged 16+, seated adjoining and able to help you evacuate, is required for those; (6) accessible lavatories are stated only for the A350, A380 (one per deck) and B777-300ER ULR, so the field is \"conditional\", not a fleetwide yes; (7) there is no dedicated disability phone line — only the general local contact-centre numbers plus a US/Canada TTY line and CROs on US routes; (8) MEDIF at least 48 h ahead where medical clearance is needed, and a FREMEC card (fremecrequests@emirates.com) can replace repeat clearances.", "searched_urls": [ "https://www.emirates.com/english/before-you-fly/special-assistance/", "https://www.emirates.com/english/help/accessibility-hub/", "https://www.emirates.com/english/help/accessibility-hub/accessible-travel/?section=mobility+assistance", "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/before-the-flight/?section=travelling+with+a+wheelchair", "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/before-the-flight/?section=medical+forms+and+equipment", "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/before-the-flight/?section=travelling+with+an+assistant", "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/on-board/?section=getting+on+and+off+the+plane", "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/on-board/?section=seats+and+cabin+assistance", "https://www.emirates.com/english/help/accessibility-hub/your-emirates-journey/on-board/?section=onboard+experience", "https://www.emirates.com/english/help/accessibility-hub/tools-and-resources/?section=complaint+resolution+officials", "https://www.emirates.com/english/before-you-fly/travel/dangerous-goods-policy/", "https://www.emirates.com/us/english/before-you-fly/travel/dangerous-goods-policy/", "https://www.emirates.com/english/before-you-fly/baggage/unusual-baggage-and-special-allowances/", "https://www.emirates.com/english/before-you-fly/baggage/checked-baggage/", "https://www.emirates.com/english/before-you-fly/baggage/delayed-damaged-baggage/", "https://www.emirates.com/english/before-you-fly/travel/rules-and-notices/", "https://c.ekstatic.net/ecl/documents/conditions-of-carriage/ROW/English/conditions-of-carriage.pdf", "https://www.emirates.com/english/help/faq-topics/special-assistance-and-requests/", "https://www.emirates.com/english/help/forms/special-assistance-and-wellness/", "https://www.emirates.com/english/help/offices/", "https://www.emirates.com/us/english/help/offices/office-detail/", "https://www.emirates.com/ae/english/help/offices/office-detail/", "https://www.emirates.com/uk/english/help/offices/office-detail/", "https://www.emirates.com/au/english/help/offices/office-detail/", "https://www.emirates.com/ca/english/help/offices/office-detail/", "https://www.emirates.com/english/information/accessibility/" ] } }, { "schema_version": "1.1", "slug": "estafeta-cargo", "name": "Estafeta Cargo", "iata_code": "E7", "icao_code": "ESF", "country": "Mexico", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.estafeta.com/", "sources": [ { "id": "s1", "title": "Estafeta — Acerca de Estafeta (company history): \"Inicia operaciones Estafeta Carga Aerea, nuestra linea aerea de carga con itinerario de vuelos fijo\"", "url": "https://www.estafeta.com/acerca-de-estafeta", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Estafeta como integrador logistico — corporate figures including \"6 aeronaves Boeing 737-400\"", "url": "https://www.estafeta.com/estafeta-como-integrador-log%C3%ADstico", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "IATA airline member listing — Estafeta Carga Aerea S.A. de C.V.", "url": "https://www.iata.org/en/about/members/airline-list/estafeta-cargo/645/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists: estafeta.com publishes only parcel/freight customer-service contacts." }, "policy": { "notice_hours": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "how_to_request": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "fee_charged": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "non_spillable": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "removal_required": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "terminals": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "documentation": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "allowed": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "seating": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Freight-only carrier; no passenger service and no mobility-aid policy published.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Estafeta Carga Aerea S.A. de C.V. is the in-house freight airline of the Mexican courier Estafeta. Verified from Estafeta's own Spanish-language history page, which records in the 1990-2000 block: \"Inicia operaciones Estafeta Carga Aerea, nuestra linea aerea de carga con itinerario de vuelos fijo\" — Estafeta Carga Aerea begins operations, our cargo airline with a fixed flight schedule (s1). The corporate profile lists the aircraft as logistics assets alongside the ground network: \"6 aeronaves Boeing 737-400\", 128 distribution centres, 4 logistics hubs, ~6,000 road vehicles (s2). estafeta.com sells parcel, courier, LTL, freight-forwarding and customs services only — there is no passenger booking, fare product or accessibility content anywhere on the site.", "searched_urls": [ "https://www.estafeta.com/", "https://www.estafeta.com/acerca-de-estafeta", "https://www.estafeta.com/estafeta-como-integrador-log%C3%ADstico", "https://www.estafeta.com/rastrear-carga-aerea", "https://www.estafeta.com/estafeta-y-ups", "https://www.estafeta.com/contrato-de-servicios", "https://www.estafeta.com/sitemap.xml", "https://www.estafeta.com/robots.txt", "https://www.iata.org/en/about/members/airline-list/estafeta-cargo/645/" ] } }, { "schema_version": "1.1", "slug": "ethiopian-airlines", "name": "Ethiopian Airlines", "iata_code": "ET", "icao_code": "ETH", "country": "Ethiopia", "region": "Africa", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.ethiopianairlines.com", "sources": [ { "id": "s1", "title": "Services for Customers with Special Need Traveling to/from USA", "url": "https://www.ethiopianairlines.com/us/information/special-needs/services-for-customers-with-special-need", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Medical Case Passengers (Special Assistance, Equipment and Support)", "url": "https://www.ethiopianairlines.com/us/information/special-needs/medical-case-passengers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Ethiopian Airlines Group Accessibility Plan and Feedback Process 2023-2026 (PDF, Rev 2.01, 22-May-2024)", "url": "https://www.ethiopianairlines.com/docs/globallibraries/default-document-library/ethiopian-airlines-accessibility-plan-feedback-process.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Restricted Items (baggage) — battery table", "url": "https://www.ethiopianairlines.com/us/information/baggage-information/restricted-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Travel Update — \"Travel Smart with Lithium Batteries\" and \"Inclusive Travel Support\"", "url": "https://www.ethiopianairlines.com/us/travel-update", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Conditions of Carriage (4.4 Passengers Requiring Special Assistance; 14.1 Liability limits for baggage)", "url": "https://www.ethiopianairlines.com/us/information/rules-and-regulations/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Special Need Service Request Form (USA origins/destinations)", "url": "https://www.ethiopianairlines.com/us/information/special-needs/disability-service-request-form", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Special Care (special assistance hub)", "url": "https://www.ethiopianairlines.com/us/information/special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Medical Information Form (MEDIF)", "url": "https://www.ethiopianairlines.com/us/information/special-needs/medical-request", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Support and Feedback", "url": "https://www.ethiopianairlines.com/us/services/help-and-contact/support-and-feedback", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Delayed, Lost or Damaged Baggage", "url": "https://www.ethiopianairlines.com/us/information/baggage-information/delayed-lost-or-damaged-baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — Reservations / special services (Washington D.C.)", "number": "+1 800 445 2733", "hours": null, "region": "US", "src": [ "s1" ] }, { "label": "Ethiopia — Addis Ababa reservations (special services)", "number": "+251 11 617 9900", "hours": null, "region": "ET", "src": [ "s1" ] }, { "label": "Ethiopia — Manager, Customer Relations (accessibility plan feedback; published as \"Tell: 011-5174422\")", "number": "+251 11 517 4422", "hours": null, "region": "ET", "src": [ "s3" ] } ], "email": [ { "label": "Customer Relations Management — accessibility feedback (Accessibility Plan contact)", "address": "Customerrelations@ethiopianairlines.com", "src": [ "s3" ] }, { "label": "Global Customer Interaction Center — reservations / booking changes", "address": "reservation@ethiopianairlines.com", "src": [ "s5" ] } ], "web_form": [ { "label": "Special Need Service Request Form (passengers to/from the USA)", "url": "https://www.ethiopianairlines.com/us/information/special-needs/disability-service-request-form", "src": [ "s7" ] }, { "label": "Medical Information Form (MEDIF) online submission", "url": "https://www.ethiopianairlines.com/us/information/special-needs/medical-request", "src": [ "s9" ] }, { "label": "Support and Feedback form (used for Accessibility Plan feedback)", "url": "https://www.ethiopianairlines.com/us/services/help-and-contact/support-and-feedback", "src": [ "s3", "s10" ] } ], "relay": [ { "label": "USA — Telephone Relay Service for hearing-impaired customers", "detail": "1-800-828-1120 (Telephone Relay Service), published alongside the Washington D.C. reservations line.", "src": [ "s1" ] }, { "label": "Anonymous accessibility feedback", "detail": "Feedback on the Accessibility Plan may be submitted anonymously; Ethiopian says it acknowledges anonymous feedback the same way as identified feedback.", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Services for Customers with Special Need Traveling to/from USA", "url": "https://www.ethiopianairlines.com/us/information/special-needs/services-for-customers-with-special-need", "src": [ "s1" ] }, { "label": "Special Care (special assistance hub)", "url": "https://www.ethiopianairlines.com/us/information/special-needs", "src": [ "s8" ] }, { "label": "Medical Case Passengers — wheelchairs and equipment", "url": "https://www.ethiopianairlines.com/us/information/special-needs/medical-case-passengers", "src": [ "s2" ] }, { "label": "Accessibility Plan and Feedback Process (PDF)", "url": "https://www.ethiopianairlines.com/docs/globallibraries/default-document-library/ethiopian-airlines-accessibility-plan-feedback-process.pdf", "src": [ "s3" ] } ], "notes": "Complaint Resolution Officials (CROs) are stationed at Addis Ababa Bole and Washington Dulles; ask any staff member to contact one. Ethiopian's US page also reprints the US DOT Aviation Consumer Protection numbers 1-800-778-4838 (voice) / 1-800-455-9880 (TTY) and 202-366-2220 / 202-366-0511 (TTY) for 14 CFR Part 382 questions. Worldwide contact and global support number pages render only with JavaScript and could not be read." }, "policy": { "notice_hours": { "value": 48, "detail": "Ethiopian asks for 48 hours' notice if you travel with hazardous materials (e.g. certain batteries), need packaging for batteries or other devices, need on-board wheelchair use, or need to hook assistive devices to aircraft power. Accessible seating should be requested at least 24 hours before departure; in-flight oxygen 72 hours.", "src": [ "s1" ] }, "how_to_request": { "value": "Request when booking (passenger information section), update the reservation online, submit the USA Special Need Service Request Form, or call reservations", "detail": "\"We recommend requesting special services (e.g. wheelchair assistance) when you book.\" During booking select your needs in the 'passenger information' section; after booking update your reservation or send the request through the site. Passengers to/from the USA can submit the Special Need Service Request Form. Phone: Washington D.C. 1-800-445-2733; Addis Ababa +251 11 617 9900.", "src": [ "s1", "s7" ] }, "fee_charged": { "value": false, "detail": "Accessibility Plan: assistive devices, including normal-sized collapsible manual wheelchairs, are allowed as carry-on in the cabin free of charge and are not counted against the carry-on limit. Ethiopian publishes no charge for mobility aids carried in the hold, but also does not state explicitly that hold carriage is free.", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Ethiopian does not publish a number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"All assistive devices are accepted, including electric wheelchairs.\" The Accessibility Plan adds that manual wheelchairs that cannot be accommodated in the cabin are carried safely in the cargo compartment.", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": true, "detail": "A dedicated cabin closet stores one folding manual wheelchair without removing the wheels, with priority for pre-boarding passengers (US flights). The Accessibility Plan says normal-sized collapsible manual wheelchairs are carried in the cabin free and are not counted against the carry-on limit; Medical Case Passengers page says own wheelchairs may be carried in the cabin on request, subject to space.", "src": [ "s1", "s2", "s3" ] }, "gate_delivery": { "value": true, "detail": "\"You can check your personal wheelchair at the gate. It will be returned as close to the aircraft door as possible, fully assembled (where allowed by law).\" Ethiopian warns that on short layovers you may not get the chair back between flights.", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Ethiopian does not publish a maximum weight for a manual wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Ethiopian does not publish a maximum size for a manual wheelchair carried in the hold (silence, not a stated absence of limit). Its only published wheelchair dimensions are the in-cabin closet limit, recorded under manual.cabin_stowage_dimensions.", "src": [] }, "notes": "Passengers who intend to check their own wheelchair may use it up to the aircraft door, where it is tagged and sent for loading in the hold; airport/airline wheelchairs are offered as an alternative.", "cabin_stowage_dimensions": { "height_cm": 91.4, "width_cm": 33, "length_cm": 106.7, "basis": "cabin_stowage", "detail": "\"Priority Cabin Stowage for Assistive Devices: A dedicated cabin closet is available to store one folding manual wheelchair (max: 13\" x 36\" x 42\"), without removing wheels\" (33.0 x 91.4 x 106.7 cm) — the US in-cabin closet rule, on flights to/from the USA. Ethiopian does not label which figure is height, width or length; the binding constraint is the 13 in (33 cm) dimension. Passengers who pre-board may stow their chair here ahead of other cabin items.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted on US routes only, as published: the spillable-battery rules (\"We'll disconnect and protect the terminals\", the battery \"may be removed and packaged\", 48 h notice if you need packaging) sit on a page that states \"These services apply only to Ethiopian Airlines flights to/from the USA\", while Ethiopian's network-wide restricted-items table lists \"Devices with spillable batteries\" as \"Carry-on No\" and \"Check-in No\". Label the battery clearly as spillable or non-spillable; damaged or leaking batteries are never carried. Confirm before you fly.", "src": [ "s1", "s4" ] }, "non_spillable": { "value": true, "detail": "Non-spillable (dry-cell, gel-cell) wheelchair batteries: \"We'll tape battery posts\" and the \"battery may be removed if upright storage isn't possible\". Damaged or leaking batteries are never carried.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Ethiopian states all assistive devices including electric wheelchairs are accepted, and its lithium-battery advisory bans lithium-powered vehicles \"(which are not mobility aids)\" — expressly carving mobility aids out of that ban. However its wheelchair-battery guidance covers only spillable and non-spillable types; no lithium-specific wheelchair procedure is published.", "src": [ "s1", "s5" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour limit is published for a battery installed in or travelling with a mobility aid. Ethiopian's general baggage rules (not stated to apply to wheelchairs) allow lithium-ion batteries in equipment up to 160 Wh and require approval / cargo shipment above 160 Wh.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Ethiopian's wheelchair-battery guidance covers only spillable and non-spillable types and sets no watt-hour ceiling for a mobility-aid battery removed into the cabin. Its general baggage table (not stated to apply to wheelchairs) allows spare lithium batteries of >100-160 Wh in carry-on only, maximum two.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour limit is published for a spare mobility-aid battery. The general baggage table (not stated to apply to wheelchairs) allows spare lithium batteries up to 100 Wh in carry-on, and >100-160 Wh in carry-on to a maximum of two.", "src": [] }, "spares_allowed": { "value": null, "detail": "Ethiopian does not publish how many spare mobility-aid batteries may be carried. Its general table permits a maximum of two spare lithium batteries of >100-160 Wh in carry-on only.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Not automatic: a spillable battery \"may be removed and packaged\"; a non-spillable battery \"may be removed if upright storage isn't possible\". Ethiopian asks 48 hours' notice if you need packaging for batteries, and asks you to attach battery removal instructions to the chair.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "For spillable batteries Ethiopian says \"we'll disconnect and protect the terminals\"; for non-spillable batteries \"we'll tape battery posts\". Its general lithium advice is to keep spare batteries in original packaging or tape the terminals to prevent short circuits.", "src": [ "s1", "s5" ] }, "documentation": { "value": true, "detail": "\"Label your wheelchair battery clearly as spillable or non-spillable.\" Also: attach clear handling instructions (e.g. switching to manual mode, removing parts), identify the battery type and attach removal instructions. No spec sheet or MSDS is demanded.", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "\"All assistive devices are accepted, including electric wheelchairs.\" Accessibility Plan: \"Battery-powered wheelchairs are accepted if they fit in the cargo compartment and can be transported safely and securely.\"", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Ethiopian does not publish a maximum weight for a powered wheelchair; the Accessibility Plan only says battery-powered wheelchairs are accepted if they fit in the cargo compartment and can be carried safely.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimension limits published for powered wheelchairs, and no hold or hold-door figures either; acceptance is conditioned only on the device fitting in the cargo compartment.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "The same gate-check rule applies to all personal wheelchairs: checked at the gate and returned as close to the aircraft door as possible, fully assembled. The Accessibility Plan says Ethiopian facilitates checking and timely return of mobility aids at the gate for use in the terminal.", "src": [ "s1", "s3" ] }, "notes": "Ethiopian's mobility-aid battery guidance is written only around spillable vs non-spillable batteries; it publishes no watt-hour ceiling, spare-battery count or lithium removal procedure for wheelchairs. Passengers with lithium chairs should confirm with the airline before travel." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "Route- and aircraft-dependent. \"Aircraft flying to/from the USA have onboard wheelchairs for lavatory access. Flight attendants help with the chair, but not with lavatory functions\" — a promise Ethiopian makes only on its US (14 CFR Part 382) page. Network-wide it says narrow wheelchair-type devices without armrests are available \"on some of\" its aircraft, so availability off the US network is not guaranteed. 48 hours' notice is requested if you need on-board wheelchair use.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Ethiopian does not publish whether any aircraft has an accessible/wheelchair-accessible lavatory; it only states that an on-board wheelchair gives lavatory access on US flights.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Ground staff assist with boarding, deplaning, connections and transfers, including boarding equipment for those unable to use stairs, aisle chairs, ramps, mechanical lifts and accessible motorised carts. Cabin crew help stow/retrieve assistive devices but \"cannot assist with eating, hygiene, lifting passengers, or giving medical aid\" — bring a personal care attendant if you need that.", "src": [ "s1", "s3" ] }, "seating": { "value": true, "detail": "Accessible seating on request, at least 24 hours before departure: bulkhead seats (usually first row, more legroom), movable aisle armrest seats for easier transfers, and designated disability seats for passengers who use an aisle chair and cannot transfer over a fixed armrest, have a service animal, have a fused/immobilised leg, or travel with a safety assistant. Aircraft changes may alter assignments.", "src": [ "s1", "s3" ] } }, "damage_liability": { "value": "Montreal Convention limit — up to 1,131 SDR (~USD 1,750) per passenger for checked baggage; minimum USD 2,800 per passenger on US domestic travel", "detail": "Ethiopian publishes no mobility-aid-specific liability rule and no ACAA full-value promise. Its Conditions of Carriage apply the general checked-baggage limits: \"Montreal Up to 1,131 SDR (~USD 1,750) total per passenger\" (only if the carrier is at fault), Warsaw 17 SDR/kg, \"U.S. Domestic Travel Minimum USD 2,800 per passenger\"; a higher value may be declared for a fee. The Accessibility Plan only says that on loss or damage \"Ethiopian provides compensation as applicable\". Damaged baggage: \"Report any irregularities immediately before leaving the arrival hall\".", "src": [ "s3", "s6", "s11" ] }, "aircraft_hold_note": "Ethiopian publishes no hold-door or hold dimensions. Battery-powered wheelchairs are accepted only \"if they fit in the cargo compartment and can be transported safely and securely\", so acceptance is aircraft-dependent and should be confirmed for every sector." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Most of Ethiopian's detailed disability policy is published on a page scoped to flights to/from the USA (a US DOT 14 CFR Part 382 requirement); the airline states those services \"apply only to Ethiopian Airlines flights to/from the USA\". Network-wide content is thinner and lives on the Medical Case Passengers page and in the Canadian ACA/ATPDR Accessibility Plan PDF. Ethiopian caps the number of WCHC (completely immobile) passengers per flight: two individual WCHC passengers in Cloud Nine (C-9) and five in Economy; for groups, five in C-9 and eight in Economy. MEDIF is not normally required for a wheelchair user — only for stretcher, incubator, oxygen, communicable disease or extraordinary in-flight medical help; a certificate must be dated within 10 days of the first flight (the Medical Case page says medical documents must be issued within 7 days and an approved MEDIF is valid 72 hours, submitted at least 48 hours before departure). Wheelchair passengers are accepted without an attendant if a doctor's certificate confirms they can travel without special attention and evacuate independently. Personal medical equipment: dry and gel cell batteries accepted, wet cells not. Adey Flower Lanyard for hidden disabilities available at Addis Ababa Bole airport and the Addis Ababa ticket office. Check-in at least 2 hours before departure (1 hour early check-in is advised on top for oxygen, respiratory equipment, stretcher/service animal/incubator, and boarding-lift assistance).", "searched_urls": [ "https://www.ethiopianairlines.com/", "https://www.ethiopianairlines.com/us/information/special-needs", "https://www.ethiopianairlines.com/us/information/special-needs/services-for-customers-with-special-need", "https://www.ethiopianairlines.com/us/information/special-needs/medical-case-passengers", "https://www.ethiopianairlines.com/us/information/special-needs/disability-service-request-form", "https://www.ethiopianairlines.com/us/information/special-needs/medical-request", "https://www.ethiopianairlines.com/us/information/before-you-fly", "https://www.ethiopianairlines.com/us/information/before-you-fly/dangerous-goods", "https://www.ethiopianairlines.com/us/information/essential-information/dangerous-goods", "https://www.ethiopianairlines.com/us/information/baggage-information/restricted-items", "https://www.ethiopianairlines.com/us/information/baggage-information/special-baggage", "https://www.ethiopianairlines.com/us/information/baggage-information/free-baggage-allowance", "https://www.ethiopianairlines.com/us/information/baggage-information/delayed-lost-or-damaged-baggage", "https://www.ethiopianairlines.com/us/information/rules-and-regulations/conditions-of-carriage", "https://www.ethiopianairlines.com/us/travel-update", "https://www.ethiopianairlines.com/us/services/help-and-contact/worldwide-contacts", "https://www.ethiopianairlines.com/us/services/help-and-contact/global-support-numbers", "https://www.ethiopianairlines.com/us/services/help-and-contact/global-customer-interaction-centre-numbers", "https://www.ethiopianairlines.com/us/services/help-and-contact/support-and-feedback", "https://www.ethiopianairlines.com/docs/globallibraries/default-document-library/ethiopian-airlines-accessibility-plan-feedback-process.pdf", "https://media.ethiopianairlines.com/assets/docs/globallibraries/docs/terms-and-conditions/ethiopian-airlines-accessibility-plan-and-feedback-process-2026.pdf", "https://www.ethiopianairlines.com/sitemap.xml" ] } }, { "schema_version": "1.1", "slug": "etihad-airways", "name": "Etihad Airways", "iata_code": "EY", "icao_code": "ETD", "country": "United Arab Emirates", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.etihad.com/", "sources": [ { "id": "s1", "title": "Special assistance", "url": "https://www.etihad.com/en/help/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special assistance FAQs", "url": "https://www.etihad.com/en/help/faq/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Prohibited items and dangerous goods", "url": "https://www.etihad.com/en/help/baggage-information/prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Cargo Hold Information (PDF) — hold and door dimensions for assessing wheelchair loadability", "url": "https://www.etihad.com/content/dam/eag/etihadairways/etihadcom/Global/pdf/etihad-airways-cargo-hold-information.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Help centre (get in touch, damaged baggage)", "url": "https://www.etihad.com/en/help", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage information", "url": "https://www.etihad.com/en/help/baggage-information", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Global Contact Centre (UAE) — number printed on Etihad's special assistance FAQ", "number": "+971 600 555 666", "hours": null, "region": "AE", "src": [ "s2" ] } ], "email": [], "web_form": [ { "label": "Manage my booking — request wheelchair/medical assistance and free seat selection", "url": "https://www.etihad.com/en/manage", "src": [ "s1", "s2" ] }, { "label": "MEDIF / medical clearance application (Etihad Airways Medical Centre)", "url": "https://pulse.etihad.com/en-us/meda-application", "src": [ "s1", "s2" ] }, { "label": "Share feedback / raise a concern", "url": "https://www.etihad.com/en/help/share-feedback", "src": [ "s5" ] } ], "relay": [ { "label": "WhatsApp virtual assistant", "detail": "Etihad's special assistance FAQ directs wheelchair requests to the \"virtual WhatsApp assistant\" on +971 56 688 9003 (https://api.whatsapp.com/send/?phone=971566889003), alongside the Live Chat bot and the Contact Centres.", "src": [ "s2", "s5" ] } ], "policy_pages": [ { "label": "Special assistance", "url": "https://www.etihad.com/en/help/special-assistance", "src": [ "s1" ] }, { "label": "Special assistance FAQs — mobility aids, batteries, accessible toilets", "url": "https://www.etihad.com/en/help/faq/special-assistance", "src": [ "s2" ] }, { "label": "Prohibited items and dangerous goods — wheelchair battery rules", "url": "https://www.etihad.com/en/help/baggage-information/prohibited-items", "src": [ "s3" ] }, { "label": "Cargo Hold Information (PDF) — hold and door dimensions by aircraft", "url": "https://www.etihad.com/content/dam/eag/etihadairways/etihadcom/Global/pdf/etihad-airways-cargo-hold-information.pdf", "src": [ "s4" ] } ], "notes": "Etihad publishes no dedicated disability phone line and no special-assistance email. Per-country Contact Centre numbers sit behind a JavaScript country finder on etihad.com/en/help that did not render through either fetch route; the only number printed in page text on the accessibility pages is the Global Contact Centre, +971 600 555 666. No US DOT Complaints Resolution Official page was found on etihad.com." }, "policy": { "notice_hours": { "value": 168, "detail": "For general assistance Etihad says \"we recommend letting us know at least 48 hours before your flight\". But \"All battery powered wheelchairs and mobility aids require prior approval\", and the same prohibited-items page asks you to \"Contact us at least seven days before your intended travel date for more information about approvals and to submit the required documents\" — so 7 days (168 h) binds for a powered chair. Medical clearance (MEDIF), where required, is 72 h.", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "Request assistance at etihad.com/manage, or via the Global Contact Centre (+971 600 555 666), Live Chat or the WhatsApp assistant, at least 48 hours ahead; battery-powered aids also need prior approval from the Global Contact Centre", "detail": "\"For guests with physical or mobility impairments who require wheelchair assistance, please contact our Contact Centres, Live Chat bot, or virtual Whatsapp assistant up to 48 hours before your flight.\" Etihad recommends arriving at least three hours before departure if you need special assistance.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"You can bring your own wheelchair for free in addition to your checked baggage allowance.\" Canes, crutches, foldable walkers, other mobility aids and medical equipment are also carried free, in addition to the checked or cabin baggage allowance; aids over 33 x 91 x 106 cm are checked free too.", "src": [ "s2", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "No numeric limit is published on how many mobility devices are carried free; Etihad only says mobility aids and medical equipment travel free in addition to the baggage allowance.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"You can bring your own wheelchair for free in addition to your checked baggage allowance. The height and weight of the wheelchair should not exceed 120cm and 60kg. Contact us if your wheelchair does not meet these dimensions.\"", "src": [ "s2", "s3" ] }, "cabin_stowage": { "value": "conditional", "detail": "\"If you're travelling on any of our wide body aircraft, you may be able to store your manual wheelchair, mobility aid or other assistive device on board. Storage is available on a first come, first served basis for items up to 33cm x 91cm x 106cm.\" Separately, \"All Etihad Airways aircraft operating to and from the US have a priority space in the cabin for the stowage of one folding wheelchair\", also first come first served.", "src": [ "s2", "s3" ] }, "gate_delivery": { "value": true, "detail": "\"At check-in, we'll tag your wheelchair, then you can choose to receive it at the aircraft door or collect it at the baggage belt when you land.\" You may use your own chair to the boarding gate, then transfer to an airport or cabin wheelchair.", "src": [ "s2" ] }, "max_weight_kg": { "value": 60, "detail": "\"The height and weight of the wheelchair should not exceed 120cm and 60kg.\" Etihad asks you to contact them if your chair exceeds this. Etihad also warns that \"due to weight or size, there may be circumstances where the device is not accepted on board\".", "src": [ "s2", "s3" ] }, "max_dimensions": { "height_cm": 120, "width_cm": null, "length_cm": null, "detail": "Escalation threshold rather than an absolute refusal size. Etihad: the wheelchair \"should not exceed 120cm and 60kg. Contact us if your wheelchair does not meet these dimensions\" — an invitation to a case-by-case decision, consistent with Etihad requiring prior approval for every battery-powered aid.", "src": [ "s1", "s2", "s3" ], "basis": "contact_threshold" }, "notes": "Canes, crutches and foldable walkers are permitted in the cabin and can be stored in the overhead lockers; \"devices must be no longer than 81cm and securely stowed before take-off and landing\". Guests with a disability or mobility impairment may not sit in an emergency exit seat or in the row behind or in front of one.", "cabin_stowage_dimensions": { "height_cm": 106, "width_cm": 33, "length_cm": 91, "basis": "cabin_stowage", "detail": "\"Storage is available on a first come, first served basis for items up to 33cm x 91cm x 106cm\" on wide-body aircraft. Etihad does not label which figure is width/depth/height; recorded here as 33 cm wide x 91 cm deep x 106 cm high, matching the 13 x 36 x 42 in cabin-closet dimension. Electric wheelchairs stowed in the cabin \"must be dry-cell operated\".", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"If your wheelchair or mobility aid is powered by a spillable battery, the battery may remain securely attached to the wheelchair as long as all electrical circuits are isolated and we are able to load, stow, secure and unload the aid in an upright position at all times during the journey. This may depend on the aircraft type.\" Prior approval is required for all battery-powered aids.", "src": [ "s2", "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Non-spillable wet, nickel-metal hydride and dry batteries \"may remain securely attached to the wheelchair, with all electrical circuits isolated\". A detachable battery may be removed, packaged in strong rigid packaging and carried as CHECKED baggage only. Spares: one wet non-spillable, or two NiMH/dry batteries, in strong rigid packaging, checked baggage only. Prior approval required.", "src": [ "s2", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted subject to prior approval from the Global Contact Centre. \"Batteries must be UN tested and certified\" and \"must be either securely attached with the electrical circuits isolated or removed, as per the manufacturer's instructions\".", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour ceiling is published for a lithium-ion battery that stays in the wheelchair — Etihad only requires that it be securely attached with the electrical circuits isolated. The 300 Wh figure applies to a REMOVED battery.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the battery is removed, this must be placed in a protective pouch and carried in your cabin baggage — The removed battery must not exceed 300 watt hours.\"", "src": [ "s2", "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"One spare battery, not exceeding 300 watt hours or two spares each not exceeding 160 watt hours each, can be carried in your cabin baggage.\"", "src": [ "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "One spare lithium-ion battery up to 300 Wh, or two spares of up to 160 Wh each, in cabin baggage. For other chemistries: one spare wet non-spillable battery, or two spare nickel-metal hydride or dry batteries, in strong rigid packaging and checked baggage only.", "src": [ "s2", "s3" ] }, "removal_required": { "value": "conditional", "detail": "\"Battery must be either securely attached with the electrical circuits isolated or removed, as per the manufacturer's instructions.\" Whether the battery comes out is therefore decided by the manufacturer's instructions for that chair, not by a blanket Etihad rule.", "src": [ "s2", "s3" ] }, "terminals": { "value": true, "detail": "Installed batteries must have \"all electrical circuits isolated\". A removed lithium-ion battery \"must be placed in a protective pouch and carried in your cabin baggage\"; removed non-spillable/NiMH/dry batteries must be \"safely packaged in a strong, rigid packaging\" and checked.", "src": [ "s2", "s3" ] }, "documentation": { "value": "Lithium batteries must be UN tested and certified; documents for prior approval to be submitted at least seven days before travel", "detail": "\"Batteries must be UN tested and certified.\" All battery-powered wheelchairs and mobility aids need prior approval, and Etihad asks you to \"Contact us at least seven days before your intended travel date for more information about approvals and to submit the required documents\".", "src": [ "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "\"All battery powered wheelchairs and mobility aids require prior approval. Please get in touch with our Global Contact Centre.\" Etihad asks for at least seven days' notice to arrange approvals and submit documents. The 120 cm height / 60 kg weight limit applies, and Etihad warns a device may be refused on weight or size grounds.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": 60, "detail": "\"The height and weight of the wheelchair should not exceed 120cm and 60kg.\" Contact Etihad if your chair is heavier; carriage is then decided case by case.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": 120, "width_cm": null, "length_cm": null, "detail": "Escalation threshold rather than an absolute refusal size. Etihad: the wheelchair \"should not exceed 120cm and 60kg. Contact us if your wheelchair does not meet these dimensions\" — an invitation to a case-by-case decision, consistent with Etihad requiring prior approval for every battery-powered aid.", "src": [ "s2", "s3" ], "basis": "contact_threshold" }, "gate_delivery": { "value": true, "detail": "\"At check-in, we'll tag your wheelchair, then you can choose to receive it at the aircraft door or collect it at the baggage belt when you land.\"", "src": [ "s2" ] }, "notes": "Etihad's own text is inconsistent: the mobility-aid battery sections accept lithium-ion, spillable, non-spillable, NiMH and dry-cell wheelchairs in the hold, while two other passages state \"Electric wheelchairs must be dry-cell operated in order to meet our cabin safety requirements\" — the latter appears to govern electric chairs stowed IN THE CABIN, but a power-chair user should confirm this with the Global Contact Centre." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"Onboard wheelchairs are also available on all flights (excluding A320Neo aircraft) to help non-ambulatory guests move to and from the aircraft toilets. Our cabin crew are unable to assist guests using the toilet facilities.\" (Another passage says cabin chairs are available on all flights — see research notes.)", "src": [ "s2" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"Our A380, B787, B777, A350 aircraft are equipped with accessible toilets.\" Narrow-bodies (A320/A321) are not listed. Crew can take you to the toilet with the onboard wheelchair but cannot assist inside.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "\"At the airport, you can use your wheelchair to the boarding gate. We'll then assist you to your seat on an airport or cabin wheelchair.\" A Cabin Wheelchair (WCHC) can be requested if you are completely immobile; crew cannot assist with toileting.", "src": [ "s2", "s3" ] }, "seating": { "value": true, "detail": "Guests with a physical or cognitive disability can request assistance at etihad.com/manage and then \"select your seat for free online or by calling us\". Restriction: \"you will not be permitted to sit in an emergency exit seat, or in a row behind or in front of an emergency exit\", and the number of guests unable to self-evacuate must not exceed the number who can.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Report damage at the arrivals desk before leaving the airport, or in writing within 7 days; a Property Irregularity Report is required and claims go to Baggage Services within 21 days", "detail": "\"If your baggage or its contents has been damaged, please let us know as soon as possible. Visit the arrivals desk before you leave the airport, or contact us in writing within seven days. We'll give you a Property Irregularity Report (PIR), which you'll need to make a claim... please contact our Baggage Services team within 21 days.\" No mobility-aid-specific valuation rule is published.", "src": [ "s5" ] }, "aircraft_hold_note": "Etihad publishes a Cargo Hold Information PDF \"for the purpose of assessing the loadability of wheelchairs and mobility aids\". Bulk-hold door apertures (W x H): A320/A321 0.95 x 0.77 m; A330-200/300 0.95 x 1.07 m; A350-1000 0.95 x 0.76 m; A380 1.13 x 1.75 m; B787-9/-10 1.02 x 1.51 m; B777-300ER 0.91 x 1.15 m — the narrowest is the B777-300ER at 91 cm and the lowest is the A350-1000 at 76 cm. Bulk hold volumes (L x W x H): A320/A321 3.24 x 1.41 x 0.82 m; A330 4.04 x 3.81 x 1.82 m; A350-1000 1.91 x 1.19 x 1.68 m; A380 2.81 x 4.13 x 1.14 m; B787 2.59 x 2.21 x 1.50 m; B777-300ER 4.47 x 2.31 x 1.14 m. FWD/AFT holds are containerised (AKE 1.40 x 1.96 x 1.52 m, ALF 3.03 x 1.43 x 1.48 m internal)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Etihad is the only airline in this batch that publishes a wheelchair SIZE and WEIGHT figure for a traveller to check against — 120 cm high and 60 kg, though the page says \"should not exceed\" and invites contact rather than refusing outright — and it requires prior approval for every battery-powered wheelchair or mobility aid, with documents to be submitted at least seven days before travel. The battery numbers themselves (300 Wh removed, 300 Wh spare or 2 x 160 Wh) live on the prohibited-items/dangerous-goods page and are repeated verbatim in the special-assistance FAQ; no watt-hour cap is published for a battery left installed in the chair. Two contradictions a human should re-check: (1) \"Electric wheelchairs must be dry-cell operated in order to meet our cabin safety requirements\" appears twice, apparently about cabin stowage, yet the same site accepts lithium-ion and wet-cell powered chairs in the hold; (2) the FAQ says onboard wheelchairs are available on all flights \"excluding A320Neo aircraft\" in one place and on \"all of our flights\" in another. Per-country Contact Centre numbers are behind a JavaScript country finder that would not render, so only the Global Contact Centre number is recorded. No US DOT Complaints Resolution Official page was found on etihad.com despite Etihad serving the USA.", "searched_urls": [ "https://www.etihad.com/en/fly-etihad/special-assistance", "https://www.etihad.com/en/help/special-assistance", "https://www.etihad.com/en/help/faq/special-assistance", "https://www.etihad.com/en/help/baggage-information", "https://www.etihad.com/en/help/baggage-information/prohibited-items", "https://www.etihad.com/content/dam/eag/etihadairways/etihadcom/Global/pdf/etihad-airways-cargo-hold-information.pdf", "https://www.etihad.com/en/help", "https://www.etihad.com/en/help/contact-us", "https://www.etihad.com/en-us/help/contact-us", "https://www.etihad.com/en/legal/accessibility-statement", "https://www.etihad.com/content/experience-fragments/eag/etihadairways/etihadcom/global/en/contact-finder/master.html" ] } }, { "schema_version": "1.1", "slug": "euroatlantic-airways", "name": "EuroAtlantic Airways", "iata_code": "YU", "icao_code": "MMZ", "country": "Portugal", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.euroatlantic.pt/", "sources": [ { "id": "s1", "title": "euroAtlantic airways — Passenger Information (carry-on allowance, \"Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics\", Transport of Batteries, checked baggage)", "url": "https://www.euroatlantic.pt/en/passenger-information/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "euroAtlantic airways — Contacts", "url": "https://www.euroatlantic.pt/en/contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "euroAtlantic airways — Customer Support and Complaints / Complaint Resolution Official (CRO), concerns and complaints of passengers with special needs", "url": "https://www.euroatlantic.pt/en/complaints/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "euroAtlantic airways — Dangerous goods in baggage", "url": "https://www.euroatlantic.pt/en/transport-of-dangerous-goods-in-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "euroAtlantic airways — home page (Charters, ACMI, Wet & Dry Lease and AD-HOC, passenger and freighter)", "url": "https://www.euroatlantic.pt/en/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page)", "url": "https://www.euroatlantic.pt/informacao-aos-passageiros/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Portugal — Lisbon office, reservations and information", "number": "+351 21 843 70 40", "hours": "Monday to Friday 09:00–13:00 and 14:00–18:00", "region": "PT", "src": [ "s2" ] }, { "label": "Portugal — head office / airport switchboard", "number": "+351 21 924 73 00", "hours": null, "region": "PT", "src": [ "s2" ] }, { "label": "Guinea-Bissau — Bissau office, reservations and information", "number": "+245 580 50 05", "hours": "Monday to Friday 08:30–17:30", "region": "GW", "src": [ "s2" ] } ], "email": [ { "label": "Complaint Resolution Official (CRO) — passengers with special needs", "address": "CRO@euroatlantic.pt", "src": [ "s3" ] }, { "label": "Passenger complaints / customer services", "address": "customerservices@euroatlantic.pt", "src": [ "s2" ] }, { "label": "Reservations — Lisbon", "address": "reservationslis@euroatlantic.pt", "src": [ "s2" ] }, { "label": "Reservations — Bissau", "address": "reservationsoxb@euroatlantic.pt", "src": [ "s2" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Passenger information — reduced mobility, wheelchairs and the transport of batteries", "url": "https://www.euroatlantic.pt/en/passenger-information/", "src": [ "s1" ] }, { "label": "Passengers with special needs — CRO and mobility-equipment damage claims", "url": "https://www.euroatlantic.pt/en/complaints/", "src": [ "s3" ] } ], "notes": "euroAtlantic publishes a dedicated mailbox for passengers with special needs (CRO@euroatlantic.pt) but no disability telephone line: on the day, you ask any cabin crew or ground staff member to call a Complaint Resolution Official. The CRO page also reprints the US DOT hotline for air travellers with disabilities (+1 800 778 4838 voice, +1 800 455 9880 TTY) and the DOT Aviation Consumer Protection Division (+1 202 366 2220 voice, +1 202 366 0511 TTY) — those are the regulator's numbers, not euroAtlantic's, and are recorded here only in this note." }, "policy": { "notice_hours": { "value": 48, "detail": "\"In addition to medical equipment, passengers with disabilities or reduced mobility may carry up to two pieces of mobility equipment per person, including electric wheelchairs. This is subject to 48 hours' prior notice, possible space limitations on board, and the applicable regulations regarding dangerous goods (in accordance with Regulation (EC) No. 1107/2006).\"", "src": [ "s1", "s6" ] }, "how_to_request": { "value": "Give at least 48 hours' notice; a wheelchair with a spillable (wet) battery must be declared in advance and the passenger must arrive early and tell check-in staff", "detail": "48 hours' prior notice is required for mobility equipment. For a spillable-battery chair the Portuguese page adds: \"Se um passageiro tiver uma cadeira de rodas com uma bateria contendo líquido que possa derramar, é necessário chegar cedo ao aeroporto informando o staff de check-in\" (arrive at the airport early and tell the check-in staff); the airline must also be told in advance so handling complies with the regulations.", "src": [ "s1", "s6" ] }, "fee_charged": { "value": null, "detail": "Not published. euroAtlantic tariffs sports equipment and weapons explicitly but says nothing about charging for wheelchairs or other mobility equipment.", "src": [] }, "devices_per_passenger": { "value": 2, "detail": "\"up to two pieces of mobility equipment per person, including electric wheelchairs\", in addition to medical equipment (Regulation (EC) No. 1107/2006).", "src": [ "s1", "s6" ] }, "manual": { "allowed": { "value": true, "detail": "Mobility equipment, including wheelchairs, crutches and prostheses, is carried for passengers with disabilities or reduced mobility — up to two pieces per person, on 48 hours' notice.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Wheelchairs can only be transported as checked baggage\" (PT: \"As cadeiras de rodas dos passageiros só podem ser transportadas como bagagem registada\").", "src": [ "s1", "s6" ] }, "gate_delivery": { "value": null, "detail": "Not published — euroAtlantic does not say where a checked wheelchair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific limit published. euroAtlantic's general checked-baggage rule is that \"in accordance with international Occupational Health and Safety regulations, euroAtlantic airways does not carry luggage/items weighing more than 32 kg. Any baggage exceeding 32 kg must be transported as cargo\" — the site does not say whether that applies to mobility aids. Most power chairs exceed 32 kg, so confirm before travelling.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — no maximum wheelchair size is stated.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: euroAtlantic states wheelchairs may only travel as checked baggage.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Although batteries containing spillable liquids are generally not permitted in cabin or checked baggage, they may be transported if they are part of the passenger's electric wheelchair. The battery must be removed and transported in a special container.\" euroAtlantic must be told in advance and the passenger must arrive early and inform check-in staff. Outside the wheelchair exception, spillable batteries are dangerous goods \"only accepted as cargo\".", "src": [ "s1", "s6" ] }, "non_spillable": { "value": "conditional", "detail": "\"Dry batteries (non-spillable) — These are not considered dangerous goods and must be thoroughly tested before being labeled as dry or non-spillable. They are not accepted as checked baggage\" (PT: \"Não são aceites como bagagem de porão\"). That contradicts the rule that wheelchairs travel only as checked baggage — check with the airline before flying with a sealed/gel/AGM chair.", "src": [ "s1", "s6" ] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. euroAtlantic's battery page classifies lithium batteries by size and notes that \"large\" batteries over 160 Wh are found in \"electric and hybrid vehicles, mobility devices and motorcycles\", but never says whether a lithium-powered wheelchair is accepted.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. The watt-hour figures on euroAtlantic's battery page (small ≤100 Wh, medium 100–160 Wh, large >160 Wh) describe battery classes generally; the airline publishes no watt-hour cap for a wheelchair battery.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. The watt-hour figures on euroAtlantic's battery page (small ≤100 Wh, medium 100–160 Wh, large >160 Wh) describe battery classes generally; the airline publishes no watt-hour cap for a wheelchair battery.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. The watt-hour figures on euroAtlantic's battery page (small ≤100 Wh, medium 100–160 Wh, large >160 Wh) describe battery classes generally; the airline publishes no watt-hour cap for a wheelchair battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchairs. euroAtlantic states only that \"spare batteries must not be placed in checked baggage\" and that their terminals must be protected against short circuits.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Required for a spillable (wet) wheelchair battery: \"The battery must be removed and transported in a special container.\" No removal rule is published for dry/non-spillable or lithium wheelchair batteries.", "src": [ "s1", "s6" ] }, "terminals": { "value": true, "detail": "\"The terminals of spare batteries must be protected against short circuits. Batteries should be carried in their original packaging, or the terminals must be covered with tape, or each battery should be placed in an individual plastic bag.\" Batteries installed in equipment carried in the hold must be switched off and protected against accidental activation.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published. euroAtlantic requires only that a dry/non-spillable battery has been factory-tested and labelled as such; no spec sheet, MSDS or form is demanded on the page.", "src": [] } }, "allowed": { "value": true, "detail": "Electric wheelchairs are expressly included in the two pieces of mobility equipment carried per passenger, \"subject to 48 hours' prior notice, possible space limitations on board, and the applicable regulations regarding dangerous goods\". They travel as checked baggage.", "src": [ "s1", "s6" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific limit published; see the general 32 kg checked-baggage rule quoted under the manual-chair weight field.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "A damaged lithium battery or device brought on board \"must be kept in plain sight by the owner, completely switched off (not in flight mode), protected against accidental activation with all functions disabled, and must not be charged at any time\", and passengers must tell the cabin crew immediately if a battery overheats, is damaged, smokes, is lost or falls into the seat structure." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — euroAtlantic does not say whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published.", "src": [] }, "seating": { "value": null, "detail": "Not published — euroAtlantic states no seating rule for passengers with reduced mobility.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limits (~1,000 SDR for baggage); an airport damage report is mandatory before you can claim", "detail": "\"Please immediately inform our airport representatives if your mobility assistance equipment, or any other equipment related to your special need, is damaged during your flight. A report will be issued, which is required should you wish to submit this type of claim. We comply with the compensation rules set out in the Montreal Convention for equipment that is damaged or lost\" — and euroAtlantic recommends separate travel insurance. Its passenger-rights section quotes the Montreal baggage limit as \"up to approximately 1000 SDR\".", "src": [ "s3", "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "euroAtlantic airways (Lisbon) sells \"Charters, ACMI, Wet & Dry Lease and AD-HOC ... for Passengers and Freighter flights\", so on a wet-lease flight the contracting airline's mobility-aid policy applies. But it also sells seats itself: there is a booking engine on the home page, a Lisbon and a Bissau reservations office, online sales at flyeuroatlantic.pt, and it operates STP Airways (São Tomé) from the same Lisbon office — so the policy recorded here is the one that governs its own-ticket flights. It flies to and from the USA and publishes a proper Complaint Resolution Official page confirming compliance with 14 CFR Part 382. CONTRADICTION A HUMAN SHOULD RESOLVE: the site says \"Wheelchairs can only be transported as checked baggage\" but also says dry / non-spillable batteries \"are not accepted as checked baggage\" (confirmed in the Portuguese original: \"Não são aceites como bagagem de porão\"). Taken literally the two rules cannot both be satisfied by a sealed-battery power chair. SECOND FLAG: the general checked-baggage rule refuses any item over 32 kg (\"must be transported as cargo\") and the site never says mobility aids are exempt — that would exclude most power chairs. NOTE ALSO: no watt-hour limit for a wheelchair battery is published anywhere; the 100 / 160 Wh figures on the battery page are a general size classification. English and Portuguese pages were cross-checked and agree.", "searched_urls": [ "https://www.euroatlantic.pt/", "https://www.euroatlantic.pt/en/", "https://www.euroatlantic.pt/en/passenger-information/", "https://www.euroatlantic.pt/informacao-aos-passageiros/", "https://www.euroatlantic.pt/en/transport-of-dangerous-goods-in-baggage/", "https://www.euroatlantic.pt/en/contacts/", "https://www.euroatlantic.pt/en/complaints/", "https://www.euroatlantic.pt/en/faqs/" ] } }, { "schema_version": "1.1", "slug": "european-air-transport", "name": "European Air Transport", "iata_code": "QY", "icao_code": "BCS", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.dhl.com", "sources": [ { "id": "s1", "title": "Aviation jobs at European Air Transport Leipzig (EAT)", "url": "https://careers.dhl.com/global/en/aviation-jobs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "IATA airline member profile — European Air Transport (legal name: European Air Transport Leipzig GmbH)", "url": "https://www.iata.org/en/about/members/airline-list/european-air-transport/534/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channels exist: EAT Leipzig flies freight for DHL Express and has no passenger cabin. DHL's published contact channels are shipping/customer-service desks." }, "policy": { "notice_hours": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "European Air Transport Leipzig is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. DHL Group's own careers site states: \"European Air Transport Leipzig GmbH (EAT) is a wholly owned subsidiary of DHL Group and is part of the DHL Express business division. We officially started operations as an aircraft maintenance company and registered airline at Leipzig/Halle Airport in spring 2008.\" The same page calls EAT \"a leading force as an international cargo airline\", records that \"the company received approval as a cargo airline in March 2010\", and lists the fleet as Airbus A330, Airbus A300 and Boeing 757 (all freighters). EAT flies the DHL Express network from Leipzig/Halle; there is no passenger cabin, no seat booking and therefore no wheelchair or mobility-aid policy to record. EAT publishes no standalone consumer website — IATA's member record lists www.dhl.com — so `website` is set to DHL's site rather than an airline homepage.", "searched_urls": [ "https://aviationcargo.dhl.com/", "https://careers.dhl.com/global/en/aviation-jobs", "https://www.dhl.com/global-en/home/about-us/dhl-aviation.html", "https://group.dhl.com/en/about-us/divisions/dhl-express.html", "https://www.iata.org/en/about/members/airline-list/european-air-transport/534/" ] } }, { "schema_version": "1.1", "slug": "eurowings", "name": "Eurowings", "iata_code": "EW", "icao_code": "EWG", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.eurowings.com", "sources": [ { "id": "s1", "title": "Accessible travel — Information for passengers with disabilities and reduced mobility", "url": "https://www.eurowings.com/en/information/on-board/accessible-travel.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous goods — wheelchairs and other mobility aids", "url": "https://www.eurowings.com/en/information/baggage/dangerous-goods.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact & customer service", "url": "https://www.eurowings.com/en/information/about-us/company/contact-customer-service.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Damaged or missing baggage — liability, reporting deadlines & baggage insurance", "url": "https://www.eurowings.com/en/information/baggage/damaged-or-missing-baggage.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Form for passengers with disabilities (PWD) EN", "url": "https://www.eurowings.com/content/dam/eurowings/downloads/EN/Medical_Assistance/questionnaire-special-needs_Eurowings_EN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Information about accessibility (European Accessibility Act statement)", "url": "https://www.eurowings.com/en/information/information-about-accessibility.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Germany — Eurowings Call Center (free seat reservation for assistance passengers)", "number": "+49 221 599 882 22", "hours": "Every day 06:00–24:00 CET", "region": "DE", "src": [ "s3" ] } ], "email": [ { "label": "Assistance / battery transport approval (register batteries and power banks needing approval)", "address": "assistance@eurowings.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Customer service contact form (used to send the PWD form and battery details)", "url": "https://www.eurowings.com/en/information/about-us/company/contact-customer-service.html", "src": [ "s1", "s3" ] }, { "label": "Form for passengers with disabilities (PWD) — PDF to complete and email", "url": "https://www.eurowings.com/content/dam/eurowings/downloads/EN/Medical_Assistance/questionnaire-special-needs_Eurowings_EN.pdf", "src": [ "s1", "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Accessible travel — mobility aids, batteries, assistance categories", "url": "https://www.eurowings.com/en/information/on-board/accessible-travel.html", "src": [ "s1" ] }, { "label": "Dangerous goods — wheelchairs and other mobility aids table", "url": "https://www.eurowings.com/en/information/baggage/dangerous-goods.html", "src": [ "s2" ] } ], "notes": "There is no separate disability phone line: assistance is arranged by emailing the PWD form to customer service, and battery approvals go to assistance@eurowings.com. Online check-in is not available to passengers requiring assistance — use the (priority) check-in desk." }, "policy": { "notice_hours": { "value": 48, "detail": "Assistance must be indicated when booking or \"at the latest 48 hours before departure\", and a wheelchair or other mobility aid \"must be registered and approved no later than 48 hours before departure\". Approval for a battery-powered aid must be requested by the same deadline; medical clearance to fly is issued no later than 48 h before departure. In-flight use of a portable oxygen concentrator needs the form 72 h before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Complete the Eurowings PWD form and email it to customer service when booking, or at the latest 48 h before departure", "detail": "\"Please complete the form and send it by email to our customer service.\" For a battery-powered aid, send the battery's technical details (data sheet or photographs of the battery from all sides) with the form; Eurowings then determines whether the battery type is safe for transport.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"You may travel with up to two mobility aids (e.g. wheelchair and walker) free of charge.\" Free transport also covers guide/assistance dogs (SVAN), crutches/walking sticks (MEQT) and medical devices for use on board. Airport assistance is free at all EU airports under Regulation (EC) 1107/2006. Seat reservation is free via the call centre (chargeable online).", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "Two mobility aids per passenger free of charge — the listed categories are a manual aid (WCMP), an electric aid (WCBD/WCLB/WCLX) and crutches/walking sticks (MEQT).", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "\"Personal wheelchairs can be transported, even if they are not fully collapsible. Your manual wheelchair will be collected at the check-in counter or after boarding the plane and stored in the luggage hold.\" Up to two mobility aids travel free. But: \"Your wheelchair or other mobility aid must be registered and approved no later than 48 hours before departure so that it can be loaded into the luggage hold\", via the PWD form emailed to customer service when booking.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "Eurowings offers no in-cabin stowage for a folding manual chair: the manual wheelchair (WCMP) \"will be collected at the check-in counter or after boarding the plane and stored in the luggage hold\".", "src": [ "s1" ] }, "gate_delivery": { "value": false, "detail": "\"On arriving at your destination airport, you will receive your checked mobility aid back at the baggage carousel.\" On departure the chair may be handed over at the check-in counter or at the aircraft after boarding, but no return at the aircraft door is offered.", "src": [ "s1" ] }, "max_weight_kg": { "value": 200, "detail": "\"A wheelchair's maximum permitted weight is 200 kg.\" Stated for wheelchairs generally, not split between manual and powered.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 86, "width_cm": null, "length_cm": null, "detail": "\"The maximum dimensions of your wheelchair or mobility aid may not exceed the following loading height measurements: 1.15 metres (Airbus A320 family), 0.86 metres (Boeing 737-800).\" The binding figure is the 0.86 m (86 cm) loading height of the Boeing 737-800; 1.15 m (115 cm) applies on A320-family aircraft. Only a height is published.", "src": [ "s1" ], "basis": "max_device" }, "notes": "The manual chair is collected at the check-in counter or at the aircraft after boarding and travels in the hold; it is returned at the baggage carousel.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Eurowings states manual wheelchairs are stored in the luggage hold, so no in-cabin closet limit exists.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"For safety reasons, wheelchairs and other mobility aids powered by unsealed/unenclosed batteries, particularly wet batteries filled with a liquid electrolyte solution that can leak when damaged, cannot be transported on Eurowings flights.\"", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Enclosed / non-spillable batteries (WCBD, e.g. gel or AGM) are accepted only with prior transport approval and a safety data sheet. A removed leak-proof wet-cell battery \"must be packed in robust, rigid packaging and transported as checked baggage\", and \"a maximum of 1 spare battery may be transported per user of a wheelchair or other mobility aid\". The manufacturer must confirm the battery is tested leakproof (or that it is NiMH / dry cell).", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion aids (non-removable WCLB, removable WCLX) \"may be transported only when they meet the following conditions: the batteries in use must be checked (UN Manual of Tests and Criteria Part III, Subsection 38.3)\", and transport approval must be requested at booking or 48 h before departure. Removed and replacement batteries travel in the cabin \"in a protective case only\".", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "\"Effective October 1, 2025: For wheelchairs or other mobility aids with a permanently installed, non-removable lithium battery, transport will be limited to a maximum of two batteries, each with a capacity of up to 160 Wh.\" 160 Wh is the per-battery cap, with no more than two such batteries fitted. Bookings confirmed before that date, or journeys starting before 1 October, are carried \"without any restrictions\".", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the mobility aid has been specially designed for battery removal, you must remove it in accordance with the manufacturer's instructions. The removed battery may not exceed 300 Wh.\" For multi-battery aids the accessible-travel page allows max two batteries neither over 300 Wh, or max four none over 160 Wh; the dangerous-goods page words it as \"1 power pack with a nominal energy of max. 300 Wh or 2 batteries with a nominal energy of max. 160 Wh\".", "src": [ "s1", "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of 1 spare battery with a nominal energy of up to 300 Wh or 2 batteries with a nominal energy of up to 160 Wh (depending on the wheel chair equipment) may be transported per user of a wheelchair or other mobility aid.\" Spares travel in the cabin in a protective case.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count 2: one spare lithium battery of up to 300 Wh, or two spares of up to 160 Wh each (the accessible-travel page words this as max four batteries in total of which max two are replacements, none over 160 Wh). For leak-proof wet-cell (gel/AGM) batteries only one spare battery per mobility-aid user is permitted.", "src": [ "s1", "s2" ] }, "removal_required": { "value": "conditional", "detail": "Required only where the aid \"has been specially designed for battery removal\" — then the battery must come out per the manufacturer's instructions and travel in the cabin in a protective case. Otherwise the aid may travel with the battery installed provided the chair is completely switched off and disconnected, the battery protected from short circuit and securely attached.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "The battery may stay installed only if (a) the wheelchair is completely switched off and disconnected from the power source so it cannot be activated accidentally, (b) the battery is protected from short-circuiting, and (c) it is installed or securely attached and protected from damage. Removable batteries must be protected from short circuit. On handover: \"your device is switched off, the key has been removed, and the device is locked\".", "src": [ "s1", "s2" ] }, "documentation": { "value": true, "detail": "Requesting carriage of a wheelchair requires a medical certificate, information on the type of power pack or battery, the nominal energy in Wh for lithium packs, and for leak-proof wet-cell (gel/AGM) batteries manufacturer confirmation that the battery has been tested and verified leakproof (or that it is NiMH / dry cell). Eurowings also asks for the aid's safety data sheet or photographs of the battery from all sides, plus the PWD form.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only with prior transport approval: \"please inform us of the type of battery used and request transport approval from our assistance team when booking or no later than 48 hours before departure\". Eurowings requests the aid's safety data sheet and decides case by case; the dangerous-goods table marks the airline's permission as \"required\". Aids with unsealed/wet (spillable) batteries are refused outright.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": 200, "detail": "\"A wheelchair's maximum permitted weight is 200 kg.\"", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 86, "width_cm": null, "length_cm": null, "detail": "\"The maximum dimensions of your wheelchair or mobility aid may not exceed the following loading height measurements: 1.15 metres (Airbus A320 family), 0.86 metres (Boeing 737-800).\" 86 cm is the binding (smallest) figure, on the Boeing 737-800. Only a height is published.", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": false, "detail": "\"On arriving at your destination airport, you will receive your checked mobility aid back at the baggage carousel.\" No return at the aircraft door is offered.", "src": [ "s1" ] }, "notes": "From 1 October 2025 chairs with a fixed/non-removable lithium battery are capped at two batteries of 160 Wh each — a hard limit for large fixed-battery power chairs. Bookings confirmed before that date, or journeys starting before it, are unaffected." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All of our aircraft are equipped with manual wheelchairs that the cabin crew use to assist you from your seat to the toilet.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Eurowings does not claim a wheelchair-accessible lavatory on any aircraft. It says only that \"some of our on board toilets/WCs are fitted with handholds to make them as barrier-free as possible\", and crew have \"no obligation to lift the passenger nor help them into the toilet/WC\".", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Under Annex II of Regulation (EC) 1107/2006 crew accompany you from your seat to the toilet using the on-board manual wheelchair and open food and drink packages, but \"there is no obligation to lift the passenger nor help them into the toilet/WC\". If you need help using the toilet, eating or taking medication \"you are obligated to travel with a companion who assists you\".", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"You can reserve your seat free of charge via the call centre or book it online for a fee. Seats for our passengers with the designations WCHS or WCHC are usually window seats.\" No seats in emergency exit rows or the first or last rows for DEAF/BLND/WCHR/WCHS/WCHC/SVAN/DPNA/PPOC/POXY. A companion is seated next to or near you at no additional charge, per Regulation (EC) 1107/2006.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limits; report to Eurowings baggage tracing on arrival", "detail": "\"In the event of the loss or damage of mobility aids or other mobility and assistance devices, please report this to Eurowings baggage tracing directly on arrival or via our customer service.\" On liability: \"The liability of airlines for checked baggage is regulated by law based on the Montreal Convention.\" Eurowings excludes liability for wear and tear (scratches, dents, soiling) and for overstuffed, overweight or improperly packed baggage. No mobility-aid full-value rule is published.", "src": [ "s1", "s4" ] }, "aircraft_hold_note": "Maximum wheelchair/mobility-aid loading height 1.15 m on the Airbus A320 family and 0.86 m on the Boeing 737-800; maximum wheelchair weight 200 kg. Carriage may also be refused where \"an aircraft's dimensions or its doors make it physically impossible\" to board or transport the passenger or their equipment." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Eurowings is a Lufthansa Group airline but publishes its own mobility-aid policy on eurowings.com; nothing in this record is taken from Lufthansa. Two Eurowings pages differ on removable lithium batteries: the accessible-travel page allows \"maximum two (2) batteries, of which neither is more than 300 Wh (including replacement batteries)\", while the dangerous-goods page says the chair \"may only contain 1 power pack with a nominal energy of max. 300 Wh or 2 batteries with a nominal energy of max. 160 Wh\" — a human should re-check which governs a two-battery 300 Wh chair. From 1 October 2025 fixed/non-removable lithium batteries are capped at 2 x 160 Wh. Online check-in is not available to passengers needing assistance. Stretcher transport is not offered. Assistance complaints go to the airport operator, or in Germany to the Luftfahrt-Bundesamt as national enforcement body for EC 1107/2006.", "searched_urls": [ "https://www.eurowings.com/en.html", "https://www.eurowings.com/en/information/on-board/accessible-travel.html", "https://www.eurowings.com/en/information/baggage/dangerous-goods.html", "https://www.eurowings.com/en/information/about-us/company/contact-customer-service.html", "https://www.eurowings.com/en/information/baggage/damaged-or-missing-baggage.html", "https://www.eurowings.com/en/information/information-about-accessibility.html", "https://www.eurowings.com/content/dam/eurowings/downloads/EN/Medical_Assistance/questionnaire-special-needs_Eurowings_EN.pdf", "https://www.eurowings.com/en/legal-information/general-conditions-of-carriage.html" ] } }, { "schema_version": "1.1", "slug": "eva-air", "name": "EVA Air", "iata_code": "BR", "icao_code": "EVA", "country": "Chinese Taipei", "region": "Asia Pacific", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.evaair.com/en-global/index.html", "sources": [ { "id": "s1", "title": "Accessibility Services — Disability Assistance", "url": "https://www.evaair.com/en-global/fly-prepare/special-assistance-and-inquiry/accessibility-services/disability-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessibility Services — Accessibility Facilities and Services (per-aircraft table, contacts, CRO)", "url": "https://www.evaair.com/en-global/fly-prepare/special-assistance-and-inquiry/accessibility-services/accessibility-services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Accessibility Services — Wheelchair Services (WCBD / WCBW / WCLB rules)", "url": "https://www.evaair.com/en-global/fly-prepare/special-assistance-and-inquiry/accessibility-services/wheelchair-services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "EVA Air Battery-Powered Mobility Aids (e.g., Electric Wheelchairs) Transport Guidelines, dated 22 October 2025", "url": "https://www.evaair.com/en-global/_download-files/airport-services/evaair-battery-powered-mobility-aids-transport-guidelines-en.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage — Additional Baggage Information: Restrictions (dangerous goods, lithium batteries)", "url": "https://www.evaair.com/en-global/fly-prepare/baggage/additional-baggage-information/restrictions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Commitment — Flights to and from the United States", "url": "https://www.evaair.com/en-global/website-disclaimer/customer-commitment/flights-to-and-from-the-united-states/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "North America Customer Service (listed on EVA's accessibility-services page)", "number": "1-800-695-1188", "hours": "24 hours daily, Chinese and English", "region": "US", "src": [ "s2" ] } ], "email": [ { "label": "Accessibility service comments and complaints (EVA Vancouver International Airport office, Domestic Terminal Room B4110, 3880 Grant McConachie Way, Richmond BC V7B 1W2)", "address": "laxrrbr@evaair.com", "src": [ "s2" ] } ], "web_form": [], "relay": [ { "label": "TTY / text relay (USA & Canada)", "detail": "\"TTY: Dial 711. After the operator gives you the go ahead, type in 1-800-695-1188.\" The relay operator connects and translates to EVA.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Wheelchair Services — battery rules for WCBD / WCBW / WCLB", "url": "https://www.evaair.com/en-global/fly-prepare/special-assistance-and-inquiry/accessibility-services/wheelchair-services/", "src": [ "s3" ] }, { "label": "Battery-Powered Mobility Aids Transport Guidelines (Oct 2025)", "url": "https://www.evaair.com/en-global/_download-files/airport-services/evaair-battery-powered-mobility-aids-transport-guidelines-en.html", "src": [ "s4" ] }, { "label": "Disability Assistance (what EVA does and does not provide)", "url": "https://www.evaair.com/en-global/fly-prepare/special-assistance-and-inquiry/accessibility-services/disability-assistance/", "src": [ "s1" ] }, { "label": "Accessibility Facilities and Services (per-aircraft armrests, lavatories, cabin storage, cargo-door sizes)", "url": "https://www.evaair.com/en-global/fly-prepare/special-assistance-and-inquiry/accessibility-services/accessibility-services/", "src": [ "s2" ] } ], "notes": "EVA publishes no dedicated disability-desk phone number or assistance e-mail: the accessibility pages direct you to the EVA Air Reservations offices, and the only number printed alongside the accessibility content is the North America line 1-800-695-1188. The battery guidelines ask you to send battery documents \"via email\" but print no address. EVA states it has Complaint Resolution Officials (CROs) at each of its US airport locations and at Taoyuan International Airport." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Contact us at least 48 hours before departure to arrange necessary space for battery-powered mobility aids.\" EVA also asks for 48 hours' notice when 10 or more passengers need wheelchair service, and asks you to arrive at the airport at least 2 hours before departure.", "src": [ "s4", "s1" ] }, "how_to_request": { "value": "Tell EVA Air Reservations when you book; for a battery-powered aid, e-mail the battery documents at least 48 h ahead for approval", "detail": "Inform reservations staff of your condition and equipment when booking. For a battery-powered aid EVA asks for: foldable or non-foldable; total weight and dimensions (folded, if foldable); number of installed batteries; battery type and, for lithium, the watt-hour rating; and battery/wheelchair brand, model, photos and test reports sent by e-mail. \"After approval, prepare a copy of the battery test report for airport inspection.\" A MEDIF may be required depending on your condition.", "src": [ "s1", "s3", "s4" ] }, "fee_charged": { "value": false, "detail": "\"For passengers with disabilities, there is no charge for transporting wheelchairs/mobility aids or providing wheelchair services.\" EVA also lists \"Free transportation of your wheelchair as checked baggage or storage in a designated cabin space\" and states it \"provides free transportation for battery-powered mobility aids\".", "src": [ "s3", "s1", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published: EVA does not state how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Free transportation of your wheelchair as checked baggage or storage in a designated cabin space.\" The wheelchair/mobility aid must be securely packed; EVA recommends bringing the manufacturer's instructions (in English and Chinese plus the language of other countries on the itinerary).", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": "conditional", "detail": "EVA offers \"storage in a designated cabin space\" and lists onboard wheelchair storage dimensions per aircraft, but: \"Due to space limitation, the A321-200 aircraft does not have designated wheelchair storage\", and \"Onboard wheelchair storage is subject to space available and capacity limits. If you require this service, please contact us in advance.\"", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": true, "detail": "\"If airport facilities and related regulations permit, passengers with disabilities may use their own wheelchairs/mobility aids to travel to and from the gate... Arrival Flight - After disembarking from the aircraft, please wait for a moment until your wheelchair/mobility aids is delivered to the gate for use.\" EVA asks you to tell them in advance.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published: EVA says only that \"limitations on the size and weight may apply\" and that \"some airports have weight and size restrictions for battery-powered mobility aids — confirm in advance\".", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "EVA publishes no maximum checked-wheelchair size. It publishes a per-aircraft cargo-door table (see electric.max_dimensions and aircraft_hold_note) but does not state which figure is the height and which the width, so no number is recorded here.", "src": [], "basis": null }, "notes": "EVA recommends carrying the manufacturer's instructions (or copies) in English and Chinese plus the language of every country on the itinerary. Interline/codeshare segments must be confirmed with the operating carrier.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "EVA publishes \"Onboard Wheelchair Storage Dimensions (inch)\" per aircraft: 777-300ER 59x19.2x42.1 or 59x17.7x39.3; 787-10 52.8x26x40.9; 787-9 (789 and 78P) 52.8x23x40.9; A330-300 58.5x28.4x26.2 or 45.2x15.7x35.9; A321-200 none. EVA does not label which figure is length, width or height, so no number is recorded here.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Service code WCBW. \"Provided that the wheelchair or aid can be loaded, stowed, secured and unloaded always in an upright position then the battery may remain installed.\" Terminals protected from short circuit, battery securely attached, circuits isolated. \"It's not acceptable if the wheelchair or mobility aid cannot be loaded, stowed, secured and unloaded always in an upright position.\" EVA's baggage page adds: for a mobility aid with a lead-acid battery, contact EVA reservations for approval.", "src": [ "s3", "s4", "s5" ] }, "non_spillable": { "value": true, "detail": "Service codes WCBD (non-spillable wet, dry, NiMH). Terminals protected from short circuit (e.g. enclosed in a battery container), battery securely attached, circuits isolated, labels legible. If the battery cannot be securely attached it must be removed, and \"the wheelchair or mobility aid may then be carried as checked baggage without restriction\"; the removed battery travels as checked baggage in strong rigid packaging.", "src": [ "s3", "s4" ] }, "lithium_ion": { "value": true, "detail": "Service code WCLB. Batteries must meet each test of the UN Manual of Tests and Criteria, Part III, sub-section 38.3 (including non-OEM or altered batteries); copies of the test results must be provided; altered or unclear labels are unacceptable; terminals protected, battery securely attached, circuits isolated.", "src": [ "s3", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published as an EVA limit: when the lithium battery stays securely attached EVA states no watt-hour cap, but warns \"Some airports do not accept lithium batteries exceeding 300Wh.\" The 300 Wh figure EVA does publish applies to a battery that has been removed.", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the battery cannot be securely attached it must be removed, insulated (tape over terminals) or placed in a protective pouch and carried as carry-on baggage: \"The battery must not exceed 300Wh.\"", "src": [ "s3", "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"In addition to the removed battery(ies) from the wheelchair/mobility aids, a maximum of one spare battery not exceeding 300Wh or two spares each not exceeding 160Wh may be carried in the passenger cabin.\"", "src": [ "s3", "s4" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: \"one spare battery not exceeding 300Wh or two spares each not exceeding 160Wh may be carried in the passenger cabin\" — so 2 spares only if each is 160 Wh or less, otherwise 1. This is in addition to any battery removed from the wheelchair.", "src": [ "s3", "s4" ] }, "removal_required": { "value": false, "detail": "Not normally: the battery stays installed if it is securely attached, with terminals protected and circuits isolated. Removal is required only \"if the battery(ies) cannot be securely attached in a wheelchair or mobility aid during check in\" — the removed lithium battery then goes in the cabin, while a removed non-spillable/dry battery goes in the hold in strong rigid packaging. Removal must follow the manufacturer's or owner's instructions.", "src": [ "s3", "s4" ] }, "terminals": { "value": "Terminals protected against short circuit (e.g. enclosed in a battery container or taped), battery securely attached to the aid, electrical circuits isolated", "detail": "\"The battery terminals are protected from short circuits e.g. by being enclosed within a battery container; the battery is securely attached to the wheelchair or mobility aid; electrical circuits have been isolated and there is no chance of unintentional operation.\" Removed lithium batteries must be insulated and protected from damage (e.g. a protective pouch). Altered or unclear battery labels are unacceptable.", "src": [ "s3", "s4" ] }, "documentation": { "value": true, "detail": "EVA asks for the wheelchair and battery brand/model, photos and test reports/manuals by e-mail before travel, and \"copies of lithium batteries testing results are provided for future reference\". After approval, carry a copy of the battery test report for airport inspection, plus the aid's manual.", "src": [ "s3", "s4" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but EVA requires the battery paperwork to be sent in advance and reviewed: \"Provide battery-related documents via email, including the wheelchair and battery brand/model, photos, and test reports/manuals. After approval, prepare a copy of the battery test report for airport inspection.\" Contact at least 48 h before departure. Spillable-battery aids that cannot be kept upright are refused, and \"some airports do not accept lithium batteries exceeding 300Wh\".", "src": [ "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published: EVA says \"limitations on the size and weight may apply\" and that some airports have their own weight and size restrictions for battery-powered mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "EVA publishes no maximum device size. It publishes a \"wheelchair check-in cargo door size (inch)\" column per aircraft — 777-300ER 44x33.2; 787-10 / 787-9 45x40; A330-300 33.4x22; A321-200 33.4x25.5 — but does not say which figure is height and which is width, so no number is recorded. The smallest aperture is the A330-300 at 33.4 x 22 in (84.8 x 55.9 cm).", "src": [ "s2" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "Same as manual: you may use your own powered aid to the gate where airport facilities allow, check it at the gate, and it is delivered back to the gate on arrival. EVA asks departing passengers to reach the gate early to check the aid in smoothly.", "src": [ "s3", "s4" ] }, "notes": "EVA's guideline points travellers to Taiwan's Civil Aviation Administration dangerous-goods page (https://www.caa.gov.tw/article.aspx?a=1273&lang=1). On codeshare flights EVA tells you to confirm lithium-battery specification and quantity with the operating carrier. The pilot in command is informed of the location of an installed battery or of a removed lithium battery carried in the cabin." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"Due to space constraints, all aircraft types except the A321 type of EVA Air aircraft are equipped with onboard wheelchairs and a personal transfer kit, which includes a transfer board and belt.\" So there is no onboard wheelchair on the A321-200.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": true, "detail": "\"All aircraft are equipped with accessible lavatories; however, their locations may vary by aircraft type.\" The per-aircraft table lists an accessible lavatory as available on the 777-300ER, 787-10, 787-9 (789 and 78P), A330-300 and A321-200.", "src": [ "s1", "s2" ] }, "transfer_assistance": { "value": true, "detail": "EVA provides transport between the aircraft door and your seat on boarding and disembarking, and between your seat and the lavatory using an on-board wheelchair or other mobility aid, with a personal transfer kit (transfer board and belt). EVA states it cannot help with feeding, with toileting in the lavatory or at the seat, or with medical services, and recommends travelling with a carer or nurse if you need these.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"Our reservation and airport staff will make every effort to arrange an accessible seat.\" Movable-armrest rows are published per aircraft (e.g. 777-300ER rows 46–58 and 61–68; A321-200 rows 21–25, 27–36 and 39–50) and are indicative, not exhaustive. Exit-row seats cannot be assigned to passengers who do not meet the safety criteria.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published: EVA's accessibility pages state that DOT 14 CFR Part 382 applies to flights to and from the USA and point to the Delayed/Missing/Damaged Baggage page, but EVA publishes no mobility-aid-specific damage liability figure or waiver.", "src": [ "s2", "s6" ] }, "aircraft_hold_note": "Wheelchair check-in cargo door size published by EVA (inches, axes unlabelled): 777-300ER 44x33.2; 787-10 45x40; 787-9 (789) 45x40; 787-9 (78P) 45x40; A330-300 33.4x22; A321-200 33.4x25.5. The A330-300 aperture (33.4 x 22 in = 84.8 x 55.9 cm) is the tightest. The A321-200 has no designated in-cabin wheelchair storage and no onboard wheelchair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "EVA's battery rules live on the Wheelchair Services page and in a separate 7-page \"Battery-Powered Mobility Aids Transport Guidelines\" deck dated 22 October 2025 — the numbers agree. EVA is explicit that its own site carries no watt-hour cap for a battery that stays installed, but warns that some airports refuse lithium batteries over 300 Wh, so a >300 Wh installed battery is an airport-by-airport risk rather than an EVA refusal. The A321-200 is the weak spot of the fleet: no onboard wheelchair, no personal transfer kit and no designated in-cabin wheelchair storage. EVA has Complaint Resolution Officials at every US airport it serves and at Taoyuan. The Chinese-language page carries the identical per-aircraft table.", "searched_urls": [ "https://www.evaair.com/en-global/index.html", "https://www.evaair.com/en-global/fly-prepare/special-assistance-and-inquiry/accessibility-services/disability-assistance/", "https://www.evaair.com/en-global/fly-prepare/special-assistance-and-inquiry/accessibility-services/accessibility-services/", "https://www.evaair.com/en-global/fly-prepare/special-assistance-and-inquiry/accessibility-services/wheelchair-services/", "https://www.evaair.com/en-global/_download-files/airport-services/evaair-battery-powered-mobility-aids-transport-guidelines-en.html", "https://www.evaair.com/en-global/fly-prepare/baggage/additional-baggage-information/restrictions/", "https://www.evaair.com/en-global/website-disclaimer/customer-commitment/flights-to-and-from-the-united-states/", "https://www.evaair.com/en-global/customer-services/contact-us/", "https://www.evaair.com/en-global/customer-services/contact-us/contact/", "https://www.evaair.com/zh-tw/fly-prepare/special-assistance-and-inquiry/accessibility-services/accessibility-services/" ] } }, { "schema_version": "1.1", "slug": "fastjet-zimbabwe", "name": "Fastjet Zimbabwe", "iata_code": "FN", "icao_code": "FJW", "country": "Zimbabwe", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.fastjet.com", "sources": [ { "id": "s1", "title": "Assistance and Health — passengers requiring specific assistance, travelling with a wheelchair, electric wheelchairs and mobility aids", "url": "https://www.fastjet.com/get-ready-to-fly/assistance-and-health/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Terms and Conditions of Carriage, fastjet Zimbabwe Ltd, Issue 05 Rev 01, 1 June 2025 (Article 9.2 Wheelchairs & Mobility Aids; Article 19 Liability) — PDF", "url": "https://www.fastjet.com/app/uploads/2025/07/FN-TCC-ZW-I5R1-VF1.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage Allowances — travelling with strollers or wheelchairs; special baggage; restricted items", "url": "https://www.fastjet.com/flying-with-us/baggage-allowances/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us — call centre, WhatsApp and email contacts for Zimbabwe and South Africa", "url": "https://www.fastjet.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Terms & Conditions (index page linking the Conditions of Carriage)", "url": "https://www.fastjet.com/terms-conditions/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Zimbabwe — fastjet call centre (request special assistance here)", "number": "+263 86 77 00 60 60", "hours": "Mon–Sun and public holidays 08:00–18:00. A second Zimbabwe line is printed as +263 86 77 00 60 61", "region": "ZW", "src": [ "s4" ] }, { "label": "South Africa — fastjet call centre", "number": "+27 10 448 0888", "hours": "Mon–Sun and public holidays 08:00–18:00", "region": "ZA", "src": [ "s4" ] }, { "label": "International line printed for both the Zimbabwe and South Africa call centres", "number": "+27 10 541 3900", "hours": "Mon–Sun and public holidays 08:00–18:00", "region": "INTL", "src": [ "s4" ] } ], "email": [ { "label": "Zimbabwe — customer service (assistance requests by email need 7 days' notice)", "address": "customer.zimbabwe@fastjet.com", "src": [ "s4", "s1" ] }, { "label": "South Africa — customer service", "address": "customer@fastjet.com", "src": [ "s4" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp — general assistance", "detail": "+263 78 317 8149. Mon–Fri 09:00–17:00, Sat 09:00–13:00, closed Sundays and public holidays. Facebook Messenger is also offered. No TTY or text-relay service is published.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Assistance and Health (wheelchairs, batteries, reduced mobility)", "url": "https://www.fastjet.com/get-ready-to-fly/assistance-and-health/", "src": [ "s1" ] }, { "label": "Conditions of Carriage — Article 9.2 Wheelchairs & Mobility Aids (PDF)", "url": "https://www.fastjet.com/app/uploads/2025/07/FN-TCC-ZW-I5R1-VF1.pdf", "src": [ "s2" ] }, { "label": "Baggage Allowances — travelling with strollers or wheelchairs", "url": "https://www.fastjet.com/flying-with-us/baggage-allowances/", "src": [ "s3" ] } ], "notes": "fastjet has no dedicated disability desk — all assistance requests go through the general call centre or a fastjet travel shop. Airport and town ticket offices are listed in Harare, Bulawayo, Victoria Falls, Johannesburg and Nelspruit." }, "policy": { "notice_hours": { "value": 48, "detail": "'You must ensure you let us know at least 48 hours before the scheduled time of departure of your flight.' If you request by email instead, 'ensuring you give us 7 days notice'. The Conditions of Carriage repeat the 48-hour deadline and require passengers with wheelchairs to advise fastjet at the time of booking; WCHC passengers need approval to travel before the ticket is paid for.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Select the assistance option on the website booking page, or contact the fastjet Call Centre (or a fastjet travel shop) at least 48 hours before departure", "detail": "For a battery-powered aid fastjet requires the wheelchair/mobility-aid type, dimensions, tare (unladen) weight, number of batteries installed and battery type at the time of booking. Requests by email need 7 days' notice. 'Failure to notify Us will result in the service being unavailable upon your arrival at the airport and You being refused carriage by Us.'", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "'Should you require the use of a mobility aid you may carry up to two (2) items of mobility equipment free of charge.' The Conditions of Carriage add that 'baby strollers/prams, infant car seats, wheelchairs, mobility aid devices and walking frames are carried free of charge'. Wheelchair assistance at check-in and boarding is also provided without charge, subject to availability.", "src": [ "s3", "s2", "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "'Passengers with Reduced Mobility are allowed to carry up to two (2) items of mobility equipment free of charge. This includes a walking stick etc, but only one foldable wheelchair will be allowed per Passenger.' The website phrases it as one wheelchair plus a small mobile aid unit such as a walking stick.", "src": [ "s2", "s1", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "'You can travel with a personal wheelchair or pre-arrange wheelchair assistance at the airport.' Wheelchairs, mobility aid devices and walking frames are accepted as checked baggage free of charge, but must be advised at the time of booking.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "fastjet does not say whether a folding manual chair may be stowed in the cabin. Wheelchairs are listed as checked baggage carried in the hold, and fastjet only recommends taking 'loose items, such as removable foot pedals or cushions' into the cabin with you.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published as aircraft-door return. Arrival assistance is described as 'retrieving your luggage and mobility aids' and heavy powered aids 'shall have to be handed to our ground staff at check in'.", "src": [ "s1" ] }, "max_weight_kg": { "value": 32, "detail": "'If you are travelling with a wheelchair, you must advise fastjet of this at the time of booking and ensure it does not exceed 32 kg.' Note that fastjet's own electric-wheelchair paragraph on the same page allows powered aids up to 150 kg each — the two figures are not reconciled on the site.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimensions are published for a manual wheelchair. The 74 x 94 x 73 cm figure fastjet publishes is stated for powered wheelchairs and electric mobility aids; separately, fastjet says it is 'limited to accept items that will fit through the cargo doors of the aircraft'.", "src": [ "s1" ], "basis": null }, "notes": "Report to the fastjet check-in counters at least 90 minutes before departure (the Conditions of Carriage say no later than 60 minutes). fastjet reserves the right to restrict the number of reduced-mobility passengers: 'For safety reason we can carry only a maximum of three (3) passengers per flight who have reduced mobility or who require special assistance', so check availability before booking. Stretchers cannot be accommodated.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — fastjet does not describe any in-cabin stowage for a wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'Wet-cell batteries – these are not allowed on board our flights.' The Conditions of Carriage state 'We will only accept mobility aids powered by non-spillable batteries or lithium batteries' and 'We will only carry dry cell, spill-proof batteries.'", "src": [ "s1", "s2" ] }, "non_spillable": { "value": true, "detail": "Dry-cell and gel batteries are accepted; the battery may remain attached to the wheelchair with the power switched off and the battery disengaged. Where the aid is specifically designed to let the user remove a non-spillable battery (e.g. a collapsible device) the battery must be removed, the terminals protected from short circuit, and carried in strong, rigid, weatherproof packaging in the aircraft hold — packaging the passenger must supply.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium batteries are accepted (listed with dry-cell batteries as permitted). The battery may stay connected to the chair; if the aid is designed to allow user removal, the battery must be removed, the terminals protected and the battery carried in the aircraft cabin.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "'If the battery will remain connected to the wheelchair, then there is no watt-hours (Wh) maximum limit.'", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "'If the battery is to be detached from the wheelchair, then the battery must not exceed 300 watt-hours (Wh).' A removable lithium battery must be carried in the aircraft cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'A maximum of one spare battery not exceeding 300 watt-hours or two spares each not exceeding 160 Wh can be carried. Spare batteries must be carried in the aircraft cabin, and you must ensure the circuits are protected from short circuit.'", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: two spare batteries if each is no more than 160 Wh, or one spare of up to 300 watt-hours. Spares must travel in the aircraft cabin with the circuits protected against short circuit.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "For chairs with dry-cell or lithium batteries 'the battery can remain attached to the wheelchair; the power should be switched off and the battery disengaged'. But where the aid is specifically designed to allow the user to remove the battery (e.g. a collapsible device), removal is mandatory: a lithium battery then goes into the cabin, a non-spillable battery into the hold in rigid weatherproof packaging you provide. If the equipment has no deactivation procedure, the battery must be removed and the terminals insulated.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "'No wheelchair/powered mobility unit will be accepted for carriage unless the power source is disconnected, terminals insulated, and wiring is properly stowed.' Terminals must be protected from short circuit (tape if exposed) and the electrical circuits inhibited — key removed, cable plugs disconnected or an inhibiting plug (e.g. an Airsafe plug) inserted. Installed batteries must be left securely attached and upright.", "src": [ "s1", "s2" ] }, "documentation": { "value": true, "detail": "Conditions of Carriage Article 9.2: 'A medical certificate must be submitted to Us when making a Booking to confirm the medical requirement for the wheelchair or mobility aid device.' At booking fastjet also requires the wheelchair/mobility-aid type, dimensions, tare (unladen) weight, number of batteries installed and battery type.", "src": [ "s2", "s1" ] } }, "allowed": { "value": "conditional", "detail": "'We permit the carriage of powered wheelchairs. However, we are limited to accept items that will fit through the cargo doors of the aircraft.' Material restrictions: notify at booking with battery details, a medical certificate confirming the need for the device, a maximum of two powered mobility devices per flight (first come first served) and no more than three reduced-mobility passengers per flight, and carriage only where both airports can load/unload the device. fastjet may refuse an aid that has not been made safe to ICAO Technical Instructions.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": 150, "detail": "'fastjet limits the number of powered wheelchairs or electric mobility aids to two per flight, weighing not more than 150 kg each.' The Conditions of Carriage add that carriage can be refused if 'the tare (unladen) weight of the mobility aid exceeds the aircraft loading limitations after all possible load-spreading options have been considered'. The same web page separately tells wheelchair users to 'ensure it does not exceed 32 kg' — verify with fastjet which applies to your chair.", "src": [ "s1", "s2" ] }, "max_dimensions": { "height_cm": 73, "width_cm": 94, "length_cm": 74, "detail": "fastjet states 'a maximum size of 74 x 94 x 73 cm / 29.6 x 37.6 x 29.2\"' for powered wheelchairs and electric mobility aids, without labelling the axes; the same page's convention for the dimensions you must supply is 'length x width x height', which is how the figures are mapped here. Treat 73–74 cm as the binding smallest figure and confirm the axes with fastjet. Carriage may be refused if the aid exceeds the cargo door dimensions.", "src": [ "s1", "s2" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published. 'Heavy powered wheelchairs and electronic mobility aids that require special handling shall have to be handed to our ground staff at check in to allow preparation for loading into the cargo hold... In such cases we shall provide assistance getting you to and from the aircraft', but fastjet does not say the chair is returned at the aircraft door.", "src": [ "s1" ] }, "notes": "Only two powered mobility devices are accepted per flight, on a first-come-first-served basis, and at most three reduced-mobility passengers per flight. Wheelchairs and mobility aids that cannot be lifted manually into the hold are accepted only if both the departure and destination airports can load and unload them, and even then 'no guarantee can be made'. Battery-powered aids are only carried for a passenger whose own mobility is restricted." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "fastjet does not publish an on-board aisle chair. Ground staff use a Passenger Aid Unit to board WCHS/WCHC passengers, and fastjet says a passenger who cannot 'use the toilet on your own' must travel with a companion aged 16 or over.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. fastjet lists being able to 'use the toilet on your own' as one of the tasks that, if you cannot do it, requires you to travel with a companion.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "WCHC: 'You are completely immobile and require assistance going up and down steps and getting to and from your seat... Full assistance is offered through the airport, on and off the aircraft and in the cabin to and from your seat.' You must be accompanied by an able-bodied travel companion over 16, and approval to travel is required before the ticket is paid for.", "src": [ "s1", "s2" ] }, "seating": { "value": "Mobility-impaired, deaf or blind passengers and those needing a seat-belt extension may not sit in or near emergency exit seats", "detail": "'Due to safety regulations, we are required to have restrictions that apply to seats next to or near to emergency exits' — not permitted for an adult with an infant, pregnant passengers, under-16s, deaf or blind passengers, mobility-impaired passengers or anyone requiring a seat-belt extension. The Conditions of Carriage add that certain seats cannot be purchased by passengers with specific requirements.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Limited to the applicable Convention and local-law limits — 'the airline assumes no liability beyond these prescribed limits'", "detail": "Conditions of Carriage 19.3.1.4: liability for destruction, loss, damage or delay 'is subject to rules and limitations set out in the Convention and the applicable Local Laws'. 19.5.3.3: after a damage assessment 'the maximum replacement value shall be determined in accordance with applicable local laws and/or the relevant international conventions. The airline assumes no liability beyond these prescribed limits.' A higher declared value can be bought via the excess valuation facility. No mobility-aid-specific rule is published.", "src": [ "s2" ] }, "aircraft_hold_note": "fastjet is 'limited to accept items that will fit through the cargo doors of the aircraft', and the Conditions of Carriage list 'the mobility aid dimensions exceeding cargo door dimensions' as a reason carriage may be refused. The published maximum powered-aid size is 74 x 94 x 73 cm / 29.6 x 37.6 x 29.2 in with the axes unlabelled. fastjet Zimbabwe's published per-aircraft limits elsewhere on the site reference the Embraer ERJ145." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "fastjet.com is fastjet Zimbabwe Ltd's own site — the Conditions of Carriage PDF is issued by fastjet Zimbabwe (Issue 05 Rev 01, 1 June 2025) and the sporting-rifle policy is expressly 'on all flights operated by Fastjet Zimbabwe only'. Three things a human should re-check with the airline. (1) The website gives two different weight caps on the same page: 'ensure it does not exceed 32 kg' for a wheelchair, and 'not more than 150 kg each' for powered wheelchairs and electric mobility aids. Both are recorded, on the manual and electric records respectively, but they cannot both be right for a power chair. (2) The maximum powered-aid size '74 x 94 x 73 cm / 29.6 x 37.6 x 29.2\"' is printed without labelling which figure is width, length or height; the axes here follow the page's own 'length x width x height' convention and should be confirmed. (3) Check-in deadline differs: the website says 90 minutes for reduced-mobility passengers, the Conditions of Carriage say no later than 60 minutes. Hard capacity limits matter here: a maximum of three reduced-mobility passengers and two powered mobility devices per flight, first come first served, and fastjet requires a medical certificate at booking to confirm the need for the wheelchair. Note the unusual split for removable batteries: a removable lithium battery goes into the cabin, a removable non-spillable battery into the hold in rigid weatherproof packaging the passenger must supply.", "searched_urls": [ "https://www.fastjet.com/", "https://www.fastjet.com/get-ready-to-fly/assistance-and-health/", "https://www.fastjet.com/contact-us/", "https://www.fastjet.com/flying-with-us/baggage-allowances/", "https://www.fastjet.com/terms-conditions/", "https://www.fastjet.com/app/uploads/2025/07/FN-TCC-ZW-I5R1-VF1.pdf", "https://www.fastjet.com/our-policies/", "https://www.fastjet.com/about-us/news-center/flying-with-lithium-batteries/" ] } }, { "schema_version": "1.1", "slug": "fedex-express", "name": "FedEx Express", "iata_code": "FX", "icao_code": "FDX", "country": "United States", "region": "North America", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.fedex.com", "sources": [ { "id": "s1", "title": "Company structure and facts (Federal Express)", "url": "https://www.fedex.com/en-us/about/company-structure.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "About Us — FedEx", "url": "https://www.fedex.com/en-us/about.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "IATA airline member profile — FedEx Express (legal name: Federal Express Corporation)", "url": "https://www.iata.org/en/about/members/airline-list/fedex-express/84/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channels exist: FedEx Express carries packages and freight only. Its published contact channels are shipping, tracking and claims support." }, "policy": { "notice_hours": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "FedEx Express is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. FedEx's own \"Company structure and facts\" page describes the airline operating company, Federal Express, as \"the largest express transportation company in the world with integrated expedited, standard, and economy offerings for business and residential package shipping\", with 698 aircraft serving more than 650 airports and \">16M packages and 20M pounds of freight\" a day; the FedEx Corporation entry describes a portfolio of \"transportation, ecommerce, and business services\". Nothing on fedex.com sells a passenger seat, and there is no passenger accessibility, special-assistance or mobility-aid content. Caution for a human reviewer: fedex.com does carry \"accessibility\" pages, but they concern website accessibility, not passenger assistance — do not mistake one for the other. Note also that https://www.fedex.com/en-us/about/company-structure/express.html returns 404; the live page is /about/company-structure.html.", "searched_urls": [ "https://www.fedex.com/en-us/about/company-structure/express.html", "https://www.fedex.com/en-us/about.html", "https://www.fedex.com/en-us/about/company-structure.html", "https://www.iata.org/en/about/members/airline-list/fedex-express/84/" ] } }, { "schema_version": "1.1", "slug": "fiji-airways", "name": "Fiji Airways", "iata_code": "FJ", "icao_code": "FJI", "country": "Fiji", "region": "Asia Pacific", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.fijiairways.com", "sources": [ { "id": "s1", "title": "Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance", "url": "https://www.fijiairways.com/en-fj/accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Goods — power banks, lithium batteries and restricted articles", "url": "https://www.fijiairways.com/en-fj/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Accessibility (US site version)", "url": "https://www.fijiairways.com/en-us/accessibility", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Fiji — Accessibility Coordinator (mobility aids, battery wheelchairs)", "number": "+679 224 9176", "hours": null, "region": "FJ", "src": [ "s1" ] }, { "label": "Fiji — Reservations (select the special/medical assistance option)", "number": "+679 672 0888", "hours": null, "region": "FJ", "src": [ "s1" ] }, { "label": "Fiji — Reservations (alternate)", "number": "+679 330 4388", "hours": null, "region": "FJ", "src": [ "s1" ] }, { "label": "Australia — Reservations 13 3454 (13 FIJI)", "number": "13 3454", "hours": null, "region": "AU", "src": [ "s1" ] }, { "label": "New Zealand — Reservations (freephone)", "number": "0800 800 178", "hours": null, "region": "NZ", "src": [ "s1" ] }, { "label": "Canada & USA — Reservations (toll free)", "number": "1 800 227 4446", "hours": null, "region": "US", "src": [ "s1" ] }, { "label": "Hong Kong — Reservations (special assistance directory)", "number": "+852 2571 8005", "hours": null, "region": "HK", "src": [ "s1" ] }, { "label": "Singapore — Reservations", "number": "800 852 3666", "hours": null, "region": "SG", "src": [ "s1" ] }, { "label": "Hong Kong — Medical assistance directory (differs from the accessibility list)", "number": "+852 3192 7568", "hours": null, "region": "HK", "src": [ "s1" ] }, { "label": "Malaysia — Medical assistance directory", "number": "1 800 81 8186", "hours": null, "region": "MY", "src": [ "s1" ] } ], "email": [ { "label": "Accessibility Coordinator — special assistance, own mobility device, battery wheelchairs", "address": "accessible@fijiairways.com", "src": [ "s1" ] }, { "label": "Medical clearance, stretchers, oxygen and respiratory devices", "address": "medical@fijiairways.com", "src": [ "s1" ] } ], "web_form": [ { "label": "Accessibility Plan feedback process / feedback form", "url": "https://www.fijiairways.com/accessibility-feedback-process", "src": [ "s1" ] }, { "label": "Customer Care Request form", "url": "https://fiji-airways.force.com/feedback/", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Accessibility (mobility and wheelchair assistance)", "url": "https://www.fijiairways.com/en-fj/accessibility", "src": [ "s1" ] }, { "label": "Dangerous Goods (batteries, power banks)", "url": "https://www.fijiairways.com/en-fj/dangerous-goods", "src": [ "s2" ] }, { "label": "Conditions of Carriage", "url": "https://www.fijiairways.com/conditions-of-carriage/", "src": [ "s1" ] } ], "notes": "The accessibility section and the medical section of the same page publish different Hong Kong numbers (+852 2571 8005 vs +852 3192 7568); the medical section also adds a Malaysia line that the accessibility section omits." }, "policy": { "notice_hours": { "value": 168, "detail": "Fiji Airways \"requests passengers with battery operated wheelchairs to email us at least 7 days prior to travel\" (168 h). General special-assistance and accommodation requests (wheelchair service, own mobility device, seating, service dog, allergy buffer zone) should be made at booking or at least 48 hours before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Email accessible@fijiairways.com or call +679 224 9176 (or your country's reservations number); wheelchair service can also be requested in 'Manage Your Booking'", "detail": "Requests for special assistance or an accommodation (wheelchair service, travelling with your own mobility device, service animal) go to accessible@fijiairways.com or +679 224 9176, or to the worldwide reservations numbers, which offer a special/medical assistance option. Wheelchair assistance and seat selection can also be requested in Manage Your Booking.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Fiji Airways will, on request, carry a disability mobility aid free of charge and as priority baggage if it is necessary for the person's mobility or well-being. Two pieces per person travel free as checked baggage in addition to the normal checked allowance; a third or further piece counts against the normal allowance and excess charges apply.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "Two pieces of mobility equipment per person free as checked baggage, in addition to other checked baggage. For flights to/from the U.S. there is no limit on the number of pieces of mobility equipment and they do not count towards the carry-on or checked baggage allowances.", "src": [ "s1", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "\"Fiji Airways will, on request, carry, free of charge and as priority baggage, a disability mobility aid, if it is necessary for the mobility or well-being of a person.\" The aid must be for the passenger's own use.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Fiji Airways says only that a person with a disability may bring on board and retain any small assistive device needed during travel (cane, crutches, communication device, orthotic positioning device, portable oxygen concentrator); it does not say a folding manual wheelchair may be stowed in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — the accessibility page does not say whether a checked wheelchair is returned at the aircraft door or at the baggage hall.", "src": [] }, "max_weight_kg": { "value": 32, "detail": "\"Each piece must not exceed 32kgs except for equipment which can travel in the upright position in free wheel mode. Items above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight, and our standard freight rates will apply.\" Passengers whose device weighs more than 50 kg are advised to arrive 3 hours before departure.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 69, "width_cm": 70, "length_cm": null, "detail": "No maximum chair size is published. These are the SMALLEST published CARGO-DOOR apertures across the fleet: ATR 42/72-600 0.70 m wide, DHC6-400 0.69 m high. Full table (width x height): A350-900 2.34 x 1.62 m; A330-200/300 2.38 x 1.65 m; B737 MAX/NG 1.22 x 0.86 m; ATR 42/72-600 0.70 x 1.65 m; DHC6-400 0.75 x 0.69 m.", "src": [ "s1" ], "basis": "hold_door" }, "notes": "Fiji Airways will refuse a mobility aid where its weight or size exceeds the capacity of the lifts or ramps, where the baggage-compartment doors are too small, or where carriage would jeopardise airworthiness or breach safety regulations.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage dimensions are given for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Neither the accessibility page nor the Dangerous Goods page addresses wheelchair battery chemistry.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": null, "detail": "Not published for mobility aids. The Dangerous Goods page's non-spillable rule (12 V or less and 100 Wh or less, maximum 2 spares) is written for spare batteries for portable electronic devices, not for wheelchairs.", "src": [ "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. The Dangerous Goods page covers only portable electronic devices, spare batteries and power banks, and expressly states that small lithium battery-powered vehicles (hoverboards, airwheels) \"are not 'mobility aids'\" — so its limits are not stated to apply to wheelchairs.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Fiji Airways gives watt-hour figures only for portable electronic devices (100 Wh, or 100–160 Wh with operator approval); no mobility-aid figure is published.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for a battery removed from a wheelchair.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for a wheelchair spare battery. The 100 Wh spare-battery cap on the Dangerous Goods page is a portable-electronics limit.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The Dangerous Goods page's limits (20 spare lithium-ion batteries, 2 spare non-spillable batteries) are general portable-electronics limits and are not stated to apply to wheelchair batteries.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "\"Fiji Airways may need to remove and pack batteries separately if the battery is not secured.\" Removal is therefore at the airline's discretion where the battery is unsecured, not a blanket requirement; the page does not say where the removed battery travels.", "src": [ "s1" ] }, "terminals": { "value": null, "detail": "Not published for mobility aids. The Dangerous Goods page requires spare/loose batteries to be individually protected to prevent short circuits, but that section concerns portable electronic devices.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or form is required. Fiji Airways does require the passenger to provide instructions for disassembly and reassembly of the mobility aid, and requests that they bring any specialised tools needed.", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "Battery-operated wheelchairs are carried. Fiji Airways requests that passengers with battery-operated wheelchairs email accessible@fijiairways.com at least 7 days before travel, and it \"may need to remove and pack batteries separately if the battery is not secured\". Carriage is refused where the aid exceeds lift/ramp capacity, will not fit the hold door, or would breach safety rules.", "src": [ "s1" ] }, "max_weight_kg": { "value": 32, "detail": "Same rule as for manual aids: each piece must not exceed 32 kg unless it can travel upright in free-wheel mode; items above 32 kg that cannot travel upright in free-wheel mode must go as freight at standard freight rates. Devices over 50 kg: arrive 3 hours before departure.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 69, "width_cm": 70, "length_cm": null, "detail": "No maximum chair size is published; the binding published figures are cargo-door apertures. Smallest across the fleet: ATR 42/72-600 0.70 m wide; DHC6-400 0.69 m high. Full table (width x height): A350-900 2.34 x 1.62 m; A330-200/300 2.38 x 1.65 m; B737 MAX/NG 1.22 x 0.86 m; ATR 42/72-600 0.70 x 1.65 m; DHC6-400 0.75 x 0.69 m.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": null, "detail": "Not published — Fiji Airways does not say whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Where a mobility aid must be disassembled to be carried, Fiji Airways will disassemble and package it and unpackage and reassemble it on arrival, but the passenger must supply disassembly/reassembly instructions and is asked to bring any specialised tools." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. The only chair mentioned is a \"boarding wheelchair\" used to carry non-ambulatory passengers up the mobile staircase at Cassidy International (CXI), Kiribati; nothing is published about an on-board aisle chair.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Fiji Airways says cabin crew will escort a blind or low-vision passenger from their seat to the lavatory but will not assist inside it; it publishes nothing about lavatory accessibility for wheelchair users.", "src": [ "s1" ] }, "transfer_assistance": { "value": null, "detail": "Not published as a general commitment. At Cassidy International (CXI), Kiribati, where there are no aerobridges or high-lift equipment, trained personnel will support ambulatory passengers up a mobile staircase or carry non-ambulatory passengers in a boarding wheelchair. A support person must be capable of attending to all of the passenger's personal and physical needs.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "On request made at least 48 hours before scheduled departure Fiji Airways will assign a seat that best meets the passenger's accessibility needs, taking the passenger's own opinion into account, and will assign adjacent seats for a support person, for a large service dog, or where the passenger needs more than one seat. A disabled passenger and their support person cannot be seated in an exit row.", "src": [ "s1" ] } }, "damage_liability": { "value": "Temporary replacement at Fiji Airways' expense; comparable replacement if lost or destroyed; Montreal/Warsaw Convention liability caps not enforced", "detail": "If a mobility aid is delayed or damaged, Fiji Airways provides a temporary replacement until it is returned, repaired or replaced, without delay and at its own expense. If it is lost or destroyed the airline replaces it with a comparable model, and states it does \"not enforce the maximum liability amounts set out in the Montreal Convention, or its predecessor, the Warsaw Convention\".", "src": [ "s1" ] }, "aircraft_hold_note": "Published maximum cargo-door apertures (width x height): A350-900 2.34 m (92 in) x 1.62 m (64 in); A330-200/300 2.38 m (93.5 in) x 1.65 m (65 in); B737 MAX/NG 1.22 m (48 in) x 0.86 m (34 in); ATR 42/72-600 0.70 m (27.56 in) x 1.65 m (65 in); DHC6-400 0.75 m (29.7 in) x 0.69 m (27.2 in). The ATR and Twin Otter (Fiji Link) doors are the binding constraint on the domestic network." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Strong accessibility page (three-year Accessibility Plan and Progress Reports, a cargo-door table, and a damage-liability promise that waives the Montreal Convention cap) — but a real gap: Fiji Airways publishes NO watt-hour limit, battery-chemistry rule or spare-battery rule for wheelchairs. Its Dangerous Goods page deals only with portable electronic devices, spare batteries and power banks and expressly says small lithium battery-powered vehicles are not mobility aids, so none of its Wh numbers can be read across to a power chair; email accessible@fijiairways.com at least 7 days ahead. Also: power banks may not be used or charged on board and are barred from checked baggage from 19 January 2026; at Cassidy International (CXI), Kiribati there are no aerobridges or high-lift vehicles, so boarding is by mobile staircase with non-ambulatory passengers carried in a boarding wheelchair; Fiji Link ATR/DHC6 hold doors are as small as 0.70 m wide / 0.69 m high.", "searched_urls": [ "https://www.fijiairways.com/", "https://www.fijiairways.com/en-fj/accessibility", "https://www.fijiairways.com/en-us/accessibility", "https://www.fijiairways.com/en-fj/dangerous-goods", "https://www.fijiairways.com/en-fj/baggage/dangerous-goods", "https://www.fijiairways.com/en-fj/baggage/restricted-items", "https://www.fijiairways.com/accessibility-feedback-process", "https://www.fijiairways.com/conditions-of-carriage/" ] } }, { "schema_version": "1.1", "slug": "finnair", "name": "Finnair", "iata_code": "AY", "icao_code": "FIN", "country": "Finland", "region": "Europe", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.finnair.com/en", "sources": [ { "id": "s1", "title": "Wheelchairs, other mobility aids and medical devices", "url": "https://www.finnair.com/en/special-assistance-and-health/wheelchairs--other-mobility-aids-and-medical-devices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special assistance at the airport and services on board", "url": "https://www.finnair.com/en/special-assistance-and-health/special-assistance-at-the-airport-and-services-on-board", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special needs claims on USA flights (ACAA / CRO)", "url": "https://www.finnair.com/en/info/conditions-of-carriage-and-notices/special-needs-claims-on-usa-flights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "FAQ: How can I book wheelchair assistance at the airport?", "url": "https://www.finnair.com/en/frequently-asked-questions/special-assistance-and-health/how-can-i-book-wheelchair-assistance-at-the-airport--1890124", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Finland — Finnair customer service (fallback if you cannot fill in the special assistance form)", "number": "+358 9 818 0800", "hours": null, "region": "FI", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Special assistance request and information form (wheelchairs, mobility aids, medical devices)", "url": "https://www.finnair.com/en/customer-care-and-contact-information/contact-and-request-forms/special-assistance-request-and-information-form", "src": [ "s1", "s2" ] }, { "label": "Feedback and compensation form — used to report a mishandled mobility aid on USA flights", "url": "https://www.finnair.com/en/customer-care-and-contact-information/contact-and-request-forms/feedback-and-compensation", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchairs, other mobility aids and medical devices", "url": "https://www.finnair.com/en/special-assistance-and-health/wheelchairs--other-mobility-aids-and-medical-devices", "src": [ "s1" ] }, { "label": "Special assistance at the airport and services on board", "url": "https://www.finnair.com/en/special-assistance-and-health/special-assistance-at-the-airport-and-services-on-board", "src": [ "s2" ] }, { "label": "Special needs claims on USA flights (Complaint Resolution Official)", "url": "https://www.finnair.com/en/info/conditions-of-carriage-and-notices/special-needs-claims-on-usa-flights", "src": [ "s3" ] } ], "notes": "Finnair routes special-assistance requests through an online form rather than a disability desk. The only telephone number printed on its accessibility pages is the general customer-service line +358 9 818 0800, offered as the fallback \"if you are unable to fill in the form for any reason\". The per-country phone list on finnair.com/en/customer-care-and-contact-information is JavaScript-rendered and returned no numbers. On flights to/from the USA a Complaint Resolution Official is available at any time on request from any ground or cabin crew member." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If you are bringing a wheelchair or other mobility aid on your flight, let us know at least 48 hours before your flight departure.\" The same 48 h deadline applies to assistance, an on-board wheelchair on A319/A320/A321, seating aids and medical devices.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Online special assistance request and information form, or Finnair customer service; status trackable in Manage booking", "detail": "\"You can inform us about your wheelchair or other mobility aid through our special assistance form or customer service. You can track the status of your request in Manage booking.\"", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"You can bring two mobility aids and necessary medical devices on our flights at no extra cost.\" If a cabin aid exceeds the cabin size/weight limits it goes in the hold \"with no additional charge\".", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"You can bring two mobility aids and necessary medical devices on our flights at no extra cost.\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"You can bring both electric and manual wheelchairs and other mobility aids on our flights.\" Carried in the hold; walkers and shower chairs are also accepted.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "Canes, elbow crutches or a manual foldable wheelchair may be brought into the cabin in addition to the carry-on allowance, up to 55 x 40 x 23 cm and 12 kg. On direct A330/A350 flights to and from the USA one foldable manual wheelchair may be stowed in a dedicated cabin space, first-come first-served.", "src": [ "s1" ] }, "gate_delivery": { "value": "conditional", "detail": "\"At most airports, you can use your own wheelchair or walker up to the departure gate.\" On arrival an assistant meets you \"with either an airport wheelchair or your own mobility aid, depending on when you checked your mobility aid in\"; airport layout or re-screening may delay delivery to the arrival gate.", "src": [ "s1" ] }, "max_weight_kg": { "value": 200, "detail": "Per-aircraft hold limits: 300 kg (661 lbs) on Finnair A319/A320/A321 and A330/A350; 200 kg (440 lbs) on Norra-operated ATR 72 and Embraer 190. 200 kg is the binding fleet-wide figure.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 71, "width_cm": 50, "length_cm": 130, "detail": "Hold storage space, not a stated chair limit: Finnair's footnote reads \"The maximum dimensions are the hold storage space's maximum dimensions\" (the cargo-door apertures are listed separately). Smallest figure on each axis across the per-aircraft table \"Maximum size for wheelchairs and mobility aids in the hold of the aircraft\": length 130 cm (A319/A320/A321), width 50 cm (ATR 72), height 71 cm (Embraer 190). No single aircraft is this tight in all three. Full table in aircraft_hold_note.", "src": [ "s1" ], "basis": "hold_compartment" }, "notes": "Finnair asks in advance whether the chair is electric or manual, whether it folds, its folded dimensions and weight, the battery type and how the battery is removed, and whether you travel with an assistant.", "cabin_stowage_dimensions": { "height_cm": 107, "width_cm": 92, "length_cm": 33, "basis": "cabin_stowage", "detail": "\"On our direct flights to and from the United States, operated with Airbus A330 and A350 aircraft, we may be able to store one foldable manual wheelchair in the cabin. The maximum size... is (length x width x height) 33 cm x 92 cm x 107 cm (13 x 36 x 42 in)\" and it must fit without removing wheels. First-come, first-served. Other cabin mobility aids: max 55 x 40 x 23 cm, 12 kg.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted, but \"All electric wheelchairs and other battery-powered mobility aids require prior approval from the airline.\" \"The battery can remain if the mobility aid can be loaded to the cargo hold in an upright position. If not, the battery needs to be removed.\" No spare spillable batteries are permitted; removed batteries travel in the cargo hold.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Gel, nickel-cadmium, nickel-metal-hydride, sealed-lead-acid and dry cells accepted, but \"All electric wheelchairs and other battery-powered mobility aids require prior approval from the airline.\" The battery may stay if the aid's design protects it and it is securely attached. Spares: max 1 non-spillable, max 2 other; spare and removed batteries travel in the cargo hold.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted, but \"All electric wheelchairs and other battery-powered mobility aids require prior approval from the airline.\" The battery need not be removed if the design of the aid protects it and it is securely attached; otherwise it must be removed. No watt-hour limit while installed; each removed battery max 300 Wh; max 2 spares (1 of no more than 300 Wh, or 2 of no more than 160 Wh), carried in the cabin.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Finnair states there is no cap in this case: \"There is no maximum watt-hour limit if the battery or batteries remain installed in the mobility aid.\" A battery that is removed is capped at 300 Wh.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Each battery removed from the mobility aid must not exceed 300 Wh.\" Removed batteries are transported in the cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Max. 2 spare batteries, either 1 battery of no more than 300 Wh; or 2 batteries, each of no more than 160 Wh.\" Spares are transported in the cabin.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: max 2 spares (1 x no more than 300 Wh, or 2 x no more than 160 Wh each). Non-spillable: max 1 spare. Other dry/nickel: max 2. Spillable wet: none.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "\"The battery doesn't need to be removed if the design of the mobility aid can provide adequate protection to the battery or batteries and they are attached securely. Otherwise, they need to be removed.\" Spillable batteries may stay only if the aid can be loaded upright.", "src": [ "s1" ] }, "terminals": { "value": "Disconnect the battery, protect exposed terminals from short-circuiting and prevent accidental activation of the mobility aid", "detail": "\"To ensure safe transport, all batteries must be properly prepared. This includes disconnecting the battery, protecting exposed terminals from short-circuiting and preventing accidental activation of the mobility aid. Please follow the manufacturer's instructions.\"", "src": [ "s1" ] }, "documentation": { "value": "Bring the wheelchair/scooter user manual and any tools needed to prepare the device — no tools are available at airports", "detail": "\"If you have an electric wheelchair or scooter, please bring the user manual with you to ensure its proper handling. Remember to also bring any tools that may be needed to prepare the device for the flight. There are no tools available at the airports.\" No watt-hour certificate or MSDS is demanded.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "\"All electric wheelchairs and other battery-powered mobility aids require prior approval from the airline.\" The total number of large mobility aids in the hold \"may be limited based on space availability on the flight\".", "src": [ "s1" ] }, "max_weight_kg": { "value": 200, "detail": "Same per-aircraft hold table: 300 kg on A319/A320/A321 and A330/A350; 200 kg on Norra ATR 72 and Embraer 190.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 71, "width_cm": 50, "length_cm": 130, "detail": "Hold storage space, not a stated chair limit — Finnair's own footnote: \"The maximum dimensions are the hold storage space's maximum dimensions\". Per aircraft: A319/A320/A321 130x130x100 cm; A330/A350 135x135x150 cm; ATR 72 150x50x143 cm; Embraer 190 140x70x71 cm. Smallest figure on each axis shown here. Cargo-door apertures are published separately in aircraft_hold_note.", "src": [ "s1" ], "basis": "hold_compartment" }, "gate_delivery": { "value": "conditional", "detail": "\"Electric wheelchairs and scooters are sometimes preferred to be checked in at the check-in counter. This allows a smoother preparation of the device and its loading into the aircraft hold.\" Return may be at the arrival gate or delayed by airport layout or re-screening.", "src": [ "s1" ] }, "notes": "Remove all easily detachable parts and either carry them in hand baggage or attach them securely. Do not leave anything you need in flight in a chair going to the hold." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All our flights operated with Airbus A330 and A350 aircraft are equipped with an onboard wheelchair.\" On A321/A320/A319 an onboard wheelchair (WCOB) is available only if requested at least 48 h before departure via the special assistance form. Not stated for Norra ATR 72 / Embraer 190.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": "conditional", "detail": "A330 and A350 aircraft \"also have one slightly larger lavatory that can accommodate the onboard wheelchair\". Finnair publishes no accessible lavatory for its narrowbody or Norra fleet.", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "Cabin crew can guide you to the lavatory and bring the onboard wheelchair, \"however, the cabin crew is not permitted to lift you or otherwise provide physical assistance with your mobility\". A330/A350 carry an ableSling transfer sling for Business Class seats, but you need your own assistant to use it.", "src": [ "s1", "s2" ] }, "seating": { "value": "All aircraft have seats with movable armrests; exit-row seating is not permitted for passengers with reduced mobility", "detail": "\"All our aircraft have seats with movable armrests to help you easily transfer to your seat.\" Seating accommodations are made via the special assistance form and an assistant is seated adjacent. Finnair cannot supply seat-raising cushions. Approved own safety devices: AMSAFE CARES harness, Firefly GoTo seat, Crelling Model 27.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "On USA flights the ACAA applies and a Complaint Resolution Official is available at any time; mishandled mobility aids are claimed through Finnair's feedback form", "detail": "\"If you experience an issue for example with the assistance service, your wheelchair or other mobility aid during your journey to or from the USA with Finnair, you have the right to speak with a Complaint Resolution Official (CRO). CROs are available at any time during our operations.\" Finnair publishes no Montreal Convention SDR figure or ACAA full-value rule on its accessibility pages.", "src": [ "s3" ] }, "aircraft_hold_note": "Finnair publishes a per-aircraft table. Max. mobility-aid dimensions (length x width x height) / max weight / cargo-hold door (width x height): A319/A320/A321 — 130 x 130 x 100 cm (51 x 51 x 39 in), 300 kg, door 182 x 124 cm (71.5 x 48.5 in). A330/A350 — 135 x 135 x 150 cm (53 x 53 x 59 in), 300 kg, door A330 270 x 170 cm (106 x 66.5 in) / A350 291 x 176 cm (114.5 x 69 in). ATR 72 (Norra) — 150 x 50 x 143 cm (59 x 19.5 x 56 in), 200 kg, door 129 x 150 cm (50.5 x 59 in). Embraer 190 (Norra) — 140 x 70 x 71 cm (55 x 27.5 x 27.9 in), 200 kg, door 110 x 90 cm (43 x 35 in). Finnair states the max dimensions are the hold storage space's maximum dimensions, are smaller than the door aperture, and that the number of large mobility aids per flight may be limited by space." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Finnair is unusually precise: it publishes both the usable hold dimensions and the cargo-door aperture per aircraft type and explicitly warns that the two are not the same. Watch the ATR 72 width limit of 50 cm — narrower than almost any power chair — and the Embraer 190 height limit of 71 cm; the Norra-operated regional fleet is the binding constraint on Finnair's network. Finnair states there is NO watt-hour cap for a lithium battery that stays installed in the chair, but 300 Wh for one that is removed. finnair.com returns HTTP 403 to a direct fetch; every page was read through a reader proxy. Finnair's per-country telephone list is JavaScript-rendered and could not be captured; only the general Finnish number +358 9 818 0800 appears in page text.", "searched_urls": [ "https://www.finnair.com/en/special-assistance", "https://www.finnair.com/en/special-assistance-and-health/wheelchairs--other-mobility-aids-and-medical-devices", "https://www.finnair.com/en/special-assistance-and-health/special-assistance-at-the-airport-and-services-on-board", "https://www.finnair.com/en/customer-care-and-contact-information", "https://www.finnair.com/en/info/conditions-of-carriage-and-notices/special-needs-claims-on-usa-flights", "https://www.finnair.com/en/frequently-asked-questions/special-assistance-and-health/how-can-i-book-wheelchair-assistance-at-the-airport--1890124" ] } }, { "schema_version": "1.1", "slug": "flexflight", "name": "FlexFlight", "iata_code": "W2", "icao_code": "FXT", "country": "Denmark", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://flexflight.dk/", "sources": [ { "id": "s1", "title": "Flexflight — home page (Aircraft Charter, Aircraft Management, Air Ambulance, ACMI solutions)", "url": "https://flexflight.dk/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Flexflight — \"A listing of dangerous goods approved by FlexFlight for carriage on board by passengers or crew members\" (form FLX GH 008, rev. 2, 13 Apr 2026; referenced to IATA DGR Table 2.3.A, 67th edition)", "url": "https://flexflight.dk/wp-content/uploads/2026/04/Listing-of-dangerous-goods-approved-for-carriage-on-board-by-passenger-or-crew-member-FLX-GH-008.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Flexflight — General Terms and Conditions of Charter (FXT_GTC rev. 04, 23 Feb 2026)", "url": "https://flexflight.dk/wp-content/uploads/2026/02/FXT_GTC_REV4_022326.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Flexflight — Contact us", "url": "https://flexflight.dk/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Flexflight — ACMI solutions", "url": "https://flexflight.dk/acmi/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Denmark — Flexflight head office / operations (24 h charter line, not a disability desk)", "number": "+45 45807060", "hours": null, "region": "DK", "src": [ "s4" ] } ], "email": [ { "label": "General enquiries (not a special-assistance address)", "address": "info@flexflight.dk", "src": [ "s4" ] }, { "label": "Charter sales", "address": "sales@flexflight.dk", "src": [ "s4" ] } ], "web_form": [ { "label": "Charter request form", "url": "https://flexflight.dk/charter-services/charter-request/", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Dangerous goods approved for carriage by passengers (includes battery-powered wheelchairs)", "url": "https://flexflight.dk/wp-content/uploads/2026/04/Listing-of-dangerous-goods-approved-for-carriage-on-board-by-passenger-or-crew-member-FLX-GH-008.pdf", "src": [ "s2" ] } ], "notes": "No accessibility desk, no special-assistance e-mail and no assistance-request form. Battery-powered wheelchairs need Flexflight's prior approval but the site names no channel for obtaining it; the charterer or info@flexflight.dk is the only route published." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries\" — FlexFlight approval required; permitted in or as hold baggage; NOT permitted in the cabin; commander must be informed of the location.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries\" — FlexFlight approval required; permitted in or as hold baggage; not permitted in the cabin; commander must be informed of the location.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with FlexFlight approval and hold carriage. Where \"the design of the mobility aid does not provide adequate protection for the battery(ies)\" the listing reverses this: the item is NOT permitted in hold baggage and is permitted in or as cabin baggage instead, with the commander informed.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. Flexflight's own approved dangerous-goods listing for passengers (form FLX GH 008, rev. 2) sets no watt-hour ceiling for a wheelchair battery; its 100 Wh / 160 Wh figures apply to portable electronic devices, power banks and spare batteries.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids. Flexflight's own approved dangerous-goods listing for passengers (form FLX GH 008, rev. 2) sets no watt-hour ceiling for a wheelchair battery; its 100 Wh / 160 Wh figures apply to portable electronic devices, power banks and spare batteries.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. Flexflight's own approved dangerous-goods listing for passengers (form FLX GH 008, rev. 2) sets no watt-hour ceiling for a wheelchair battery; its 100 Wh / 160 Wh figures apply to portable electronic devices, power banks and spare batteries.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchairs. The listing's spare-battery limits (max. two 100–160 Wh spares in carry-on; max. two power banks ≤100 Wh; max. 20 spare batteries per person) are the general portable-electronics limits, not a mobility-aid allowance.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Only where the mobility aid's design does not adequately protect the battery: that row of Flexflight's own approved dangerous-goods listing for passengers (form FLX GH 008, rev. 2) bars the device from hold baggage and permits it in or as cabin baggage instead. No removal rule is published for adequately protected chairs.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries. The listing requires short-circuit protection for spare/loose batteries only.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Flexflight's own approved dangerous-goods listing for passengers (form FLX GH 008, rev. 2) accepts battery-powered wheelchairs and similar mobility devices in all three IATA categories, but every one of them is ticked \"FlexFlight approval required\" and \"Commander must be informed of the location\". No booking-lead-time is given.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "notes": "Flexflight's dangerous-goods listing is dated 13 April 2026 and is reviewed each January or on release of the next IATA DGR edition; it was approved by \"NP Ground Ops\". Approval must be arranged through the charterer or via info@flexflight.dk — Flexflight publishes no dangerous-goods desk." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "seating": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published. Flexflight is a Danish charter / ACMI and air-ambulance operator with no passenger-facing rulebook beyond a charter GTC and a dangerous-goods listing; on a wet-lease or charter flight the contracting airline's or charterer's mobility-aid policy applies.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Flexflight ApS (Roskilde, Denmark) sells private-jet charter, aircraft management, air ambulance and ACMI — its own home page lists \"ACMI solutions ... Please visit our ACMI section\" and its terms document is headed \"FLEXFLIGHT ApS — General Terms and Conditions of Charter\", with the Charterer, not the passenger, as counterparty. On a wet-lease or charter flight the contracting airline's or charterer's special-assistance policy applies. The ONLY mobility-aid content Flexflight publishes is its own approved dangerous-goods listing (form FLX GH 008, rev. 2, 13 Apr 2026), which reproduces IATA DGR Table 2.3.A 67th edition: battery-powered wheelchairs are accepted in all three categories with FlexFlight approval and the commander informed; a lithium-ion chair whose design does not adequately protect the battery may not go in the hold and goes in the cabin instead. No watt-hour cap, no notice period, no fee statement, no assistance procedure and nothing at all about manual wheelchairs. The \"AIRLINE TICKETS\" and \"TICKETS SUPPORT\" links in Flexflight's own menu point at worldticket.com, a third-party ticketing provider, not at a Flexflight booking channel.", "searched_urls": [ "https://flexflight.dk/", "https://flexflight.dk/contact-us/", "https://flexflight.dk/acmi/", "https://flexflight.dk/charter-services/", "https://flexflight.dk/prohibited-goods/", "https://flexflight.dk/terms-conditions/", "https://flexflight.dk/tickets-support/", "https://flexflight.dk/airline-tickets/", "https://flexflight.dk/wp-sitemap.xml", "https://flexflight.dk/wp-sitemap-posts-page-1.xml", "https://flexflight.dk/wp-content/uploads/2026/04/Listing-of-dangerous-goods-approved-for-carriage-on-board-by-passenger-or-crew-member-FLX-GH-008.pdf", "https://flexflight.dk/wp-content/uploads/2026/02/FXT_GTC_REV4_022326.pdf" ] } }, { "schema_version": "1.1", "slug": "fly-baghdad", "name": "Fly Baghdad", "iata_code": "IF", "icao_code": "FBA", "country": "Iraq", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flybaghdad.iq/en/", "sources": [ { "id": "s1", "title": "Special services — Special Medical Needs / Wheelchair Access", "url": "https://www.flybaghdad.iq/en/special-services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "الرعاية الخاصة — استخدام الكرسي المتحرك (Arabic special-services page, same text as s1)", "url": "https://www.flybaghdad.iq/ar/special-services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggages — allowances, items unacceptable as baggage, banned items list", "url": "https://www.flybaghdad.iq/en/baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Call Center — phone, WhatsApp, e-mail and working hours", "url": "https://www.flybaghdad.iq/en/call-centers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "On board — Seat Requests and emergency-exit seating restriction", "url": "https://www.flybaghdad.iq/en/on-board/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Manage your flight — online booking-modification form", "url": "https://www.flybaghdad.iq/en/manageyour-flight/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Feedback — suggestion / query / complaint form", "url": "https://www.flybaghdad.iq/en/feedback/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Fly Baghdad Terms & Conditions (PDF, 12 pp) — Customers with Special Needs, Wheel Chair, Check-in requirements of wheelchairs, Items Unacceptable as Baggage, Lost or Damaged Baggage", "url": "https://www.flybaghdad.iq/wp-content/uploads/2023/03/terms-conditions-1.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Fly Baghdad Terms & Conditions (earlier PDF, 13 pp, still linked from the Baggages page) — identical wheelchair clauses", "url": "https://www.flybaghdad.iq/wp-content/uploads/2017/12/terms-conditions.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Iraq — Fly Baghdad Call Center (short code 6666; the channel named for booking wheelchair assistance)", "number": "6666", "hours": "Sunday to Thursday 24/7; Friday 14:00-20:00; Saturday 09:00-21:00", "region": "IQ", "src": [ "s4" ] }, { "label": "Iraq — Customer Service (WhatsApp)", "number": "+964 782 783 5506", "hours": "Sunday to Thursday 24/7; Friday 14:00-20:00; Saturday 09:00-21:00", "region": "IQ", "src": [ "s4" ] }, { "label": "Iraq — Sales", "number": "+964 786 400 2656", "hours": "Sunday to Thursday 24/7; Friday 14:00-20:00; Saturday 09:00-21:00", "region": "IQ", "src": [ "s4" ] }, { "label": "Iraq — Sales (WhatsApp)", "number": "+964 780 606 6676", "hours": "Sunday to Thursday 24/7; Friday 14:00-20:00; Saturday 09:00-21:00", "region": "IQ", "src": [ "s4" ] } ], "email": [ { "label": "General enquiries, feedback and complaints — fly-bgw.net is Fly Baghdad's own mail domain (BGW is Baghdad's airport code); no dedicated accessibility mailbox is published", "address": "MOREINFO@FLY-BGW.NET", "src": [ "s4" ] } ], "web_form": [ { "label": "Manage your flight — the online route Fly Baghdad names for adding a wheelchair request to an existing booking", "url": "https://www.flybaghdad.iq/en/manageyour-flight/", "src": [ "s1", "s6" ] }, { "label": "Feedback form (suggestion / query / complaint) — general, not an assistance request", "url": "https://www.flybaghdad.iq/en/feedback/", "src": [ "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Special services — Wheelchair Access and Special Medical Needs (English)", "url": "https://www.flybaghdad.iq/en/special-services/", "src": [ "s1" ] }, { "label": "الرعاية الخاصة — استخدام الكرسي المتحرك (Arabic)", "url": "https://www.flybaghdad.iq/ar/special-services/", "src": [ "s2" ] }, { "label": "Baggages — allowances and prohibited items", "url": "https://www.flybaghdad.iq/en/baggage/", "src": [ "s3" ] } ], "notes": "Fly Baghdad publishes no disability desk, no accessibility e-mail and no TTY/relay. Everything goes through the general call centre (6666 inside Iraq) or the WhatsApp numbers above. The published e-mail sits on the airline's fly-bgw.net domain rather than flybaghdad.iq." }, "policy": { "notice_hours": { "value": 24, "detail": "\"you must make your booking by visit Fly Baghdad website manage your booking or via Call Centre at least 24 hours prior to the intended date of travel. Please be sure to request this service before you confirm your booking. If your itinerary does not include this request we may refuse to accept you for travel.\"", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Add the request when booking, or through Manage your booking on the website, or via the Call Centre — at least 24 hours before travel", "detail": "Fly Baghdad warns that if the itinerary does not carry the request it may refuse to accept the passenger for travel. Passengers with special needs or a medical condition must also be declared \"at the time of reservation\", quoting the Confirmation Reference to the call centre, so the airline can confirm it can accommodate them on the chosen flights.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "Carriage of the aid is free: \"Folding wheelchairs will be carried free of charge and in addition to the normal free [allowance]\", and the T&C PDF adds \"The passenger's personal wheelchair will be carried free of charge, in addition to their normal baggage allowance.\" The airport service is not: if you need assistance to and from the aircraft, \"there will be a charge for this service\", and an ambulatory lift (help onto/off the aircraft and to your seat, selected destinations only) \"will be EXTRA\". No amounts are published.", "src": [ "s1", "s2", "s8" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Fly Baghdad does not say how many mobility aids one passenger may bring, only that the number of passengers needing a wheelchair is capped per flight.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Folding manual chairs are carried free. Fly Baghdad's two official sources disagree on rigid-frame chairs: the special-services web page (English and Arabic) says \"non-folding and/or electrical wheelchairs will not be accepted for carriage\", while its Terms & Conditions PDF says only that \"Special arrangements need to be made and confirmation obtained for any other type of wheelchair to be carried.\" Carriage is further capped — \"we do restrict the number of Customers who require a wheelchair on each flight\" — and the request must be on the booking at least 24 h ahead or travel may be refused.", "src": [ "s1", "s2", "s8" ] }, "cabin_stowage": { "value": false, "detail": "T&C PDF, \"Check-in requirements of wheelchairs\": \"the wheelchair must be checked in\", and \"if you require assistance to and from the aircraft even though you are travelling with your own wheelchair, you will be required to check in your wheelchair as checked baggage upon departure.\" No in-cabin stowage of a folding chair is offered.", "src": [ "s8" ] }, "gate_delivery": { "value": false, "detail": "T&C PDF: \"Your wheelchair will be returned to you at the baggage claim belt upon arrival.\" The chair is not brought to the aircraft door; Fly Baghdad instead provides (chargeable) assistance from the aircraft to the terminal.", "src": [ "s8" ] }, "max_weight_kg": { "value": 30, "detail": "T&C PDF: \"Due to Occupational Health and Safety Regulations, any wheelchair that is over 30kg cannot be carried unless they can be dismantled and each piece does not weigh more than 30kg.\" Separately the general single-piece limit is 31 kg / 160 cm (W+D+L), and \"all items weighing 32kgs or more and with dimensions of 160cms or more can only be sent as cargo\" — and Fly Baghdad does not offer cargo for outsized baggage.", "src": [ "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions are published. The only figure that could bite is the general baggage rule of 160 cm total (W+D+L) per piece, which is not stated to apply to a mobility aid, so it is not recorded here. Fly Baghdad gives no hold-door or hold-compartment figures for its Boeing 737 fleet.", "src": [], "basis": null }, "notes": "The website refuses a non-folding manual wheelchair outright — materially harsher than most carriers — but the airline's own Terms & Conditions PDF says any other type of wheelchair may be carried once \"special arrangements\" are made and confirmation obtained. Get that confirmation in writing before booking. Any chair over 30 kg must be dismantled into pieces of 30 kg or less.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage limit is published for a folding chair; the airline states only a 5 kg (domestic) / 7 kg (international) hand-baggage allowance with no mobility-aid exemption.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "T&C PDF: \"Wheelchairs with un-sealed, spill able batteries will not be accepted.\" (The same document separately lists bare \"Wet Cell Batteries\" as a restricted item that may go in checked baggage only with special precautions and prior confirmation — that is the general rule, and the wheelchair-specific refusal is the one that binds.)", "src": [ "s8" ] }, "non_spillable": { "value": true, "detail": "T&C PDF: \"Wheelchairs that are powered by sealed, non-spill able batteries will be accepted for carriage.\" No gel/AGM/dry-cell distinction is drawn beyond \"sealed, non-spillable\", and the chair must be checked in, not carried in the cabin. Caveat: the special-services web page contradicts this by refusing electrical wheelchairs outright — see electric.allowed.", "src": [ "s8" ] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. Fly Baghdad's only battery acceptance test is \"sealed, non-spill able\", a wording that does not address lithium-ion at all, and no watt-hour figure appears anywhere. It does ban one adjacent class outright: \"Self-balancing electric scooter or personal motorized vehicles, powered by lithium batteries are not accepted on-board Fly Baghdad flights and will not be accepted during check-in\" — whether that is read to cover a mobility scooter is unresolved. Confirm with the Call Centre.", "src": [ "s8" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Fly Baghdad publishes no watt-hour figure of any kind, on the website or in the Terms & Conditions PDF. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — no watt-hour figure and no instruction about removing a wheelchair battery into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — Fly Baghdad publishes no watt-hour limits for spare batteries, for mobility aids or for anything else.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — no spare-battery count appears on the website or in the Terms & Conditions PDF.", "src": [] }, "removal_required": { "value": null, "detail": "Not stated as such. The T&C PDF requires powered chairs to \"comply with relevant battery connection/disconnection requirements\" and to be \"checked through\", but never says the battery must come out and travel in the cabin.", "src": [ "s8" ] }, "terminals": { "value": "All powered wheelchairs must comply with the relevant battery connection/disconnection requirements and must be checked through", "detail": "T&C PDF: \"All powered wheelchairs must comply with relevant battery connection/disconnection requirements and must be checked through.\" The requirements themselves are not published — no terminal-taping, isolation or immobilisation instruction is given.", "src": [ "s8" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded. A doctor's medical certificate is required for any condition that could be aggravated by air travel, and must be presented before the departure date; a non-folding or powered chair needs \"special arrangements… and confirmation\" from the Call Centre, but no document is named.", "src": [ "s8" ] } }, "allowed": { "value": "conditional", "detail": "FLY BAGHDAD CONTRADICTS ITSELF. Its special-services page says, in English and Arabic, \"non-folding and/or electrical wheelchairs will not be accepted for carriage\". Its Terms & Conditions PDF, linked from that same page, says the opposite: \"Wheelchairs that are powered by sealed, non-spill able batteries will be accepted for carriage. Wheelchairs with un-sealed, spill able batteries will not be accepted\", with \"special arrangements… and confirmation\" needed for any non-folding chair. Recorded conditional: get written confirmation before booking.", "src": [ "s1", "s2", "s8" ] }, "max_weight_kg": { "value": 30, "detail": "T&C PDF: \"Due to Occupational Health and Safety Regulations, any wheelchair that is over 30kg cannot be carried unless they can be dismantled and each piece does not weigh more than 30kg.\" This is the binding figure for a powered chair, most of which exceed it assembled.", "src": [ "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No powered-wheelchair dimensions are published. The general single-piece baggage limit of 160 cm (W+D+L) is not stated to apply to a mobility aid, so it is not recorded here.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "T&C PDF: \"Your wheelchair will be returned to you at the baggage claim belt upon arrival.\" No aircraft-door delivery is offered for any wheelchair.", "src": [ "s8" ] }, "notes": "The refusal of electric wheelchairs is stated identically on the English and Arabic web pages, so it is not a translation artefact — but the airline's own Terms & Conditions PDF, linked from the very same page, accepts sealed non-spillable powered chairs. A power-chair user must resolve this with Fly Baghdad in writing before booking; the 30 kg per-piece ceiling will exclude many powered chairs in any case." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Fly Baghdad does not say whether an on-board aisle chair is carried; its wheelchair text covers only the airport and the aircraft door.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published; nothing on the site describes lavatory accessibility.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Only as a chargeable extra, and not everywhere. T&C PDF: the basic wheelchair service covers a push \"through the airport terminal to the aircraft steps/door. You must be able to climb up the stairs to the aircraft (if required) and make your own way to the seat.\" Help onto/off the aircraft and to the seat is an \"Ambulatory lift\" service, \"available at selected destinations\" and \"EXTRA\". Fly Baghdad also refuses any customer whose disability needs a care assistant unless the assistant travels with them.", "src": [ "s8", "s1" ] }, "seating": { "value": "Customers with special needs, the elderly and the frail are not seated at or next to an emergency exit", "detail": "\"Customers with special needs, together with the elderly, frail or any other customer who, in our reasonable opinion would be unable to assist in the event of an emergency, will not be seated at or adjacent to an Emergency Exit.\" Seat requests are attempted but not guaranteed, and seats may be changed for operational, safety or security reasons.", "src": [ "s5" ] } }, "damage_liability": { "value": "USD 10 per kilo for baggage generally — and for a checked wheelchair specifically, Fly Baghdad states it accepts no responsibility at all", "detail": "T&C PDF, Check-in requirements of wheelchairs: \"the wheelchair must be checked in. In case of Damage or Loss the Airline will not take any responsibility for the same.\" Elsewhere: \"Fly Baghdad liability for lost or damaged baggage is limited to USD 10 per kg\", settlement \"based upon weight and not value at a rate of USD10 per kilo\", with no liability for fragile or valuable items or badly packed containers. Damage must be reported to ground staff at the arrival airport immediately.", "src": [ "s8" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "DEEPENING PASS (2026-07-29, second sweep): the Terms & Conditions PDF that the previous pass could not read WAS read this time (curl + pdftotext -layout, 12 pages, fully extractable text — it is not scanned). It changes this record substantially and it CONTRADICTS the website. THE CONTRADICTION: flybaghdad.iq/en/special-services and its Arabic twin both say \"non-folding and/or electrical wheelchairs will not be accepted for carriage\"; the Terms & Conditions PDF linked from that same page says \"Wheelchairs that are powered by sealed, non-spill able batteries will be accepted for carriage. Wheelchairs with un-sealed, spill able batteries will not be accepted\", and that any non-folding chair needs \"special arrangements… and confirmation\". Both the 2023 PDF (currently linked) and the 2017 PDF still linked from the Baggages page carry the identical wheelchair clauses, so this is not a stale one-off. A power-chair user must get a written answer from Fly Baghdad before booking. WHAT THE PDF ADDS: a 30 kg ceiling on any wheelchair unless it dismantles into 30 kg pieces; the chair must be checked in and is returned at the baggage-claim belt, not at the aircraft door; carriage of the chair is free but the airport wheelchair service is chargeable and an 'ambulatory lift' (help onto the aircraft and to your seat) is an extra charge available only at selected destinations, with the plain wheelchair service you must climb the aircraft steps and reach your seat unaided; battery connection/disconnection requirements apply but are not published; and, most seriously, \"In case of Damage or Loss the Airline will not take any responsibility\" for a checked wheelchair, against a general baggage liability of only USD 10 per kilo. Also still true: the request must be on the booking at least 24 h ahead or the airline \"may refuse to accept you for travel\"; the number of wheelchair passengers per flight is capped; a passenger whose disability needs a care assistant is refused unless the assistant travels with them; no on-board aisle chair, no lavatory information and no watt-hour figures are published. The domain flybaghdad.net is a parked GoDaddy page (the PDF still tells passengers to check the prohibited-items list there); the live site is flybaghdad.iq.", "searched_urls": [ "https://www.flybaghdad.net/", "https://www.flybaghdad.iq/", "https://www.flybaghdad.iq/en/", "https://www.flybaghdad.iq/en/special-services/", "https://www.flybaghdad.iq/ar/special-services/", "https://www.flybaghdad.iq/en/baggage/", "https://www.flybaghdad.iq/en/before-you-fly/", "https://www.flybaghdad.iq/en/at-the-airport/", "https://www.flybaghdad.iq/en/on-board/", "https://www.flybaghdad.iq/en/faq/", "https://www.flybaghdad.iq/en/travel-guide/", "https://www.flybaghdad.iq/en/call-centers/", "https://www.flybaghdad.iq/en/feedback/", "https://www.flybaghdad.iq/en/manageyour-flight/", "https://www.flybaghdad.iq/wp-content/uploads/2023/03/terms-conditions-1.pdf", "https://www.flybaghdad.iq/wp-content/uploads/2017/12/terms-conditions.pdf", "https://www.flybaghdad.iq/index.php/wp-content/uploads/2017/12/terms-conditions.pdf" ] } }, { "schema_version": "1.1", "slug": "fly-namibia", "name": "Fly Namibia", "iata_code": "WV", "icao_code": "FLN", "country": "Namibia", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://flynam.com/", "sources": [ { "id": "s1", "title": "Conditions of Carriage — clause 6.2 Passengers with Special Needs, 6.3 wheelchair requests, 10.5 Lithium Batteries (Internet Archive snapshot 2026-02-03, the newest capture; text identical to the 2025-11-04 capture except that the e-mail addresses are no longer Cloudflare-obfuscated)", "url": "https://web.archive.org/web/20260203094734/https://flynam.com/conditions-of-carriage/", "retrieved": "2026-02-03", "kind": "official" }, { "id": "s2", "title": "Assisted Travel Services — inclusive travel assistance request form and accessibility FAQs (Internet Archive snapshot 2025-04-21 — the newest capture that exists; the live page was retried on 2026-07-29 and is Cloudflare-blocked)", "url": "https://web.archive.org/web/20250421203423/https://flynam.com/assisted-travel-services/", "retrieved": "2025-04-21", "kind": "official" }, { "id": "s3", "title": "Contact us — departmental e-mail addresses including \"Special assistance\" (Internet Archive snapshot 2025-09-01; deliberately kept over the newer 2025-11-04 capture, in which every address is Cloudflare-obfuscated to \"[email protected]\" and the department-to-address mapping is therefore unreadable)", "url": "https://web.archive.org/web/20250901215759/https://flynam.com/contact/", "retrieved": "2025-09-01", "kind": "official" }, { "id": "s4", "title": "FAQs — \"Do you have special assistance for customers with disabilities?\" (Internet Archive snapshot 2026-02-03, the newest capture; content unchanged from the 2025-09-01 capture)", "url": "https://web.archive.org/web/20260203095041/https://flynam.com/faqs/", "retrieved": "2026-02-03", "kind": "official" }, { "id": "s5", "title": "FlyNamibia booking site — Contact us (live page on the airline's own booking host, publishing the +264 83 339 0011 reservations line)", "url": "https://booking.flynam.com/ContactUs/Contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "FlyNamibia booking site — Conditions of Carriage contents (live page listing clause 6.2 Passengers with Special Needs, 6.3 Standard Information Needed for Any Wheelchair Request, 6.9 Special Assistance, 10.5 Lithium Batteries, 10.6 Dangerous Goods)", "url": "https://booking.flynam.com/Conditions/Conditions", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Namibia — FlyNamibia Reservations Support desk / call centre (the number named in the Conditions of Carriage for wheelchair and medical assistance)", "number": "+264 83 339 0011", "hours": "Wheelchair and medical assistance can be booked Monday to Friday 08h00-17h00", "src": [ "s1", "s3", "s4", "s5" ] } ], "email": [ { "label": "Special assistance (the address printed against \"Special assistance\" on the Contact us page; also the general enquiries address)", "address": "info@flynamibia.com.na", "src": [ "s3" ] }, { "label": "Complaints and compliments — Customer Care (written complaints must be filed within one month of travel)", "address": "customercare@flynamibia.com.na", "src": [ "s3" ] }, { "label": "Complaints and compliments — the address the Conditions of Carriage give at clause 2.2.5 (differs from the one on the Contact us page; both are published)", "address": "complaints@flynamibia.com.na", "src": [ "s1" ] }, { "label": "Refunds", "address": "refunds@flynamibia.com.na", "src": [ "s3", "s1" ] } ], "web_form": [ { "label": "Assisted Travel Services request form — name, PNR, flight date and the assistance needed, with a checklist of conditions from mobility impairment to autism and chronic pain", "url": "https://flynam.com/assisted-travel-services/", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Assisted Travel Services", "url": "https://flynam.com/assisted-travel-services/", "src": [ "s2" ] }, { "label": "Conditions of Carriage — clause 6.2 (special needs) and clause 10.5 (lithium batteries)", "url": "https://flynam.com/conditions-of-carriage/", "src": [ "s1" ] }, { "label": "Conditions of Carriage on FlyNamibia's booking site (live, readable without hitting the Cloudflare wall on flynam.com)", "url": "https://booking.flynam.com/Conditions/Conditions", "src": [ "s6" ] } ], "notes": "flynam.com sits behind a Cloudflare challenge that blocks automated access, so the policy figures here were read from Internet Archive snapshots (dates given per source). FlyNamibia's own booking host, booking.flynam.com, is NOT behind that wall and is reachable live — it publishes the +264 83 339 0011 line and the Conditions of Carriage contents. The 2026-02-03 capture of the Conditions of Carriage finally shows the e-mail addresses in plain text (earlier captures obfuscated them as \"[email protected]\"), confirming info@flynamibia.com.na as the Reservations Support Desk / special-assistance address and adding complaints@flynamibia.com.na at clause 2.2.5 — which is not the customercare@flynamibia.com.na the Contact us page gives for the same purpose." }, "policy": { "notice_hours": { "value": 72, "detail": "\"Please contact us 72 hours before your flight to arrange the best assistance for your needs.\" The Conditions of Carriage are stricter in practice: wheelchair and medical assistance can only be booked Mon-Fri 08h00-17h00 and \"no later than three (3) Business Days prior to departure\", with Monday flights needing arrangements by 15h00 on the preceding Friday. The accessibility FAQ separately says \"at least 48 hours\".", "src": [ "s2", "s1" ] }, "how_to_request": { "value": "Submit the Assisted Travel Services form, or contact the Reservations Support desk on +264 83 339 0011 / info@flynamibia.com.na, at least three business days before departure", "detail": "\"Passengers with special medical needs including those requiring wheelchair assistance are required to contact the FlyNamibia Reservations Support desk… prior to the flight. If you book your ticket by phone, website, or a travel agent, please tell the agent about any special needs before your booking is completed.\" FlyNamibia asks for the passenger's age and weight, whether the chair is manual or battery-operated, and the weight of the chair including battery.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"One mobility aid (up to 32kg) e.g., manual wheelchair, is carried free of charge in addition to the applicable free hold baggage allowance\" (6.2.6), and \"This assistance service is provided free of charge to the Passenger\" (6.3.1). A chair the airline will not carry as baggage must instead be shipped as cargo at the passenger's own arrangement and expense.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "\"One mobility aid (up to 32kg) e.g., manual wheelchair, is carried free of charge in addition to the applicable free hold baggage allowance\" (6.2.6). On Safari/Zambezi Cessna flights it is tighter still: \"Only one (1) manually operated, fully collapsible wheelchair with a maximum weight of 20kg is permitted free of charge\" (6.2.5.2 e).", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Carried, but only after arranging with the Reservations Support desk at least three business days ahead, and space is rationed: \"Regulations limit us to the amount of space available per flight\" (6.2.3). On FlyNamibia Safari/Zambezi Cessna flights only one passenger with minor reduced mobility is permitted per aircraft, they must board and deboard unaided or with help from their own party, there is no ground handling at the airstrips, and written confirmation from the booking agent is required before tickets are issued (6.2.5.2).", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Wheelchairs within the limit will only be carried in the hold compartment of our aircraft and not permitted in the main cabin\" (6.2.6.2). The one exception is on Safari/Zambezi Cessnas, where the single 20 kg collapsible chair \"will be stored with the Checked baggage in the cargo pod or at the rear of the cabin\".", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. FlyNamibia says its airport staff assist \"from the check-in desk to the aircraft as well as from the aircraft to the arrival hall upon landing and to the baggage claim area\" (6.2.11), but never says where a passenger's own chair is handed back.", "src": [] }, "max_weight_kg": { "value": 32, "detail": "\"One mobility aid (up to 32kg)… is carried free of charge\" and \"No battery-powered wheelchairs or mobility aids weighing more than 32kg will be allowed onboard and will need to be carried as cargo\" (6.2.6). Clause 10.3.6 separately exempts electric wheelchairs from the general 32 kg per-piece baggage cap, which contradicts 6.2.6. On Safari/Zambezi Cessna flights the limit is 20 kg (6.2.5.2 e).", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions are published. FlyNamibia says only that \"The aircraft types FlyNamibia operates have different restrictions based on the size of the stowage space\" (6.2.6.3).", "src": [], "basis": null }, "notes": "FlyNamibia offers only one assistance code: \"FlyNamibia only offers the following wheelchair types: 6.2.5.1 WCHR (Wheelchair Ramp)\" — for passengers who can climb the aircraft steps and need no help in the aircraft to their seat, the toilet or with meals. There is no WCHS or WCHC service. Passengers who cannot self-toilet, cannot eat unaided or could not self-evacuate must travel with a ticketed escort aged 18+ seated next to them (6.2.15-6.2.17), and must sign an indemnity before wheelchair assistance is given (6.3.4).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: wheelchairs are not permitted in the main cabin (6.2.6.2). The general cabin-bag limit is 56 x 36 x 23 cm and 8 kg.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Passengers taking their own personal electric wheelchair are permitted wet or dry battery cells\" (6.2.7), on condition that the passenger ensures there are no leaks, the terminals are isolated, the battery is disconnected on a collapsible chair, and the battery is clearly labelled \"wet\". Note the tension with clause 10.6.2(d), which lists wet cell batteries among the corrosive dangerous goods FlyNamibia does not permit.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Dry cells are expressly permitted for a personal electric wheelchair under the same 6.2.7 conditions: no leaks, terminals isolated, battery disconnected on a collapsible chair, battery clearly labelled \"dry\", and the chair checked in by the passenger.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Clause 6.2.7 names only \"wet or dry battery cells\" for personal electric wheelchairs but cross-refers to Clause 10.5 (Lithium Batteries), and 6.2.7(g) requires the passenger to check in \"their own wheelchairs and batteries Clause 10.5\". Clause 10.5 is written for portable electronics (cameras, laptops, phones) and carries no mobility-aid row, so whether a lithium chair is accepted — and on what watt-hour terms — must be confirmed with FlyNamibia in writing.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. Clause 6.2.7 cross-refers wheelchair users to Clause 10.5, but 10.5 is FlyNamibia's GENERAL portable-electronics table — 10.5.1 describes it as covering batteries \"common in cameras, laptop computers, mobile phones, portable music players etc\" and 10.5.7 frames the whole clause as \"Portable Electronic Devices (PED)\". Its 100/160 Wh figures are NOT a wheelchair limit and must not be read as one.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids. FlyNamibia's only watt-hour figures sit in the general PED table at 10.5.6 (spare/loose: carry-on only, ≤100 Wh no approval, >100–160 Wh operator approval, \">160Wh Must be presented and carried as Cargo\"). That table has no mobility-aid row, so it is not a removed-wheelchair-battery cap.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The spare figures FlyNamibia prints (≤100 Wh, >100–160 Wh with operator approval, >160 Wh cargo only, max 20 spares) belong to the general portable-electronics table at Clause 10.5.6 and do not state a wheelchair spare rating.", "src": [] }, "spares_allowed": { "value": null, "detail": "No wheelchair-specific spare count is published. Clauses 10.5.5(a) and 10.5.7 cap any passenger at 20 individually protected spare batteries and 15 portable electronic devices, but that is a general portable-electronics limit, not a mobility-aid allowance.", "src": [] }, "removal_required": { "value": true, "detail": "\"Collapsible wheelchairs and mobility aids, batteries must be disconnected\" (6.2.7 e), and clause 10.5.4 requires the battery to be separated from the device and individually protected against short circuit for devices carried in either checked or carry-on baggage. Any loose lithium battery must then travel in the cabin, not the hold (10.5.2).", "src": [ "s1" ] }, "terminals": { "value": "Terminals must be isolated, the battery disconnected, and the battery labelled \"wet\" or \"dry\"", "detail": "Clause 6.2.7: \"c) Passengers must ensure there are no leaks. d) The terminals must be isolated. e) Collapsible wheelchairs and mobility aids, batteries must be disconnected. f) Passenger must clearly label their batteries 'wet' or 'dry'.\" Spare batteries must be in original retail packaging, taped over, or in a separate bag or pouch (10.5.5 b).", "src": [ "s1" ] }, "documentation": { "value": "No battery document is required, but the passenger must declare the chair type and the weight of the chair including its battery", "detail": "Clause 6.3.5 requires, for every medical-clearance booking: \"g) If a Manual wheelchair or a Battery-operated wheelchair. h) The Weight of the wheelchair, including battery if applicable.\" No spec sheet, MSDS or manufacturer label is demanded. A doctor's medical report is required for a range of conditions (6.4.1), and a MEDA/MEDIF form where FlyNamibia asks for one.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "\"Passengers taking their own personal electric wheelchair are permitted wet or dry battery cells\" (6.2.7), subject to arranging three business days ahead, a 32 kg weight ceiling, no leaks, isolated terminals, disconnected batteries and batteries labelled \"wet\" or \"dry\". Clause 6.2.9 adds that a chair that cannot be lifted manually into the hold is accepted only if BOTH airports have loading equipment, which many of FlyNamibia's small airports do not. Safari/Zambezi Cessna flights allow only a 20 kg manual collapsible chair, so a power chair cannot travel on that network at all.", "src": [ "s1" ] }, "max_weight_kg": { "value": 32, "detail": "\"No battery-powered wheelchairs or mobility aids weighing more than 32kg will be allowed onboard and will need to be carried as cargo\" (6.2.6), and 6.2.7(b) tells electric-wheelchair users to \"Adhere to the weight limitation in Clause 6.2.6\". Contradicted by 10.3.6, which exempts electric wheelchairs from the 32 kg per-piece cap. On Safari/Zambezi Cessna flights only a 20 kg manual chair is permitted.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimensions are published for a powered chair; FlyNamibia says only that stowage space differs by aircraft type (6.2.6.3) and that a chair which cannot be lifted manually into the hold needs loading equipment at both airports (6.2.9).", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. FlyNamibia describes staff assistance to the aircraft and to the baggage claim area but never says where a powered chair is returned.", "src": [] }, "notes": "The binding practical constraint is not the battery but the airports: \"Wheelchairs and mobility aids that cannot be lifted manually into the aircraft hold will only be accepted for travel if both airports can provide the facilities to load/unload the device. Please note that some airports may not have sufficient equipment for lifting heavy wheelchairs and mobility aids\" (6.2.9). FlyNamibia serves Eros, Ondangwa, Katima Mulilo, Lüderitz, Oranjemund, Rundu and Walvis Bay as well as Windhoek Hosea Kutako and Cape Town." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "No aisle chair is offered. FlyNamibia states it \"only offers the following wheelchair types: WCHR (Wheelchair Ramp)\" — for passengers who can climb the aircraft steps and who \"do not need assistance in the bus, on passenger steps and in the aircraft to/from the seat, toilets and with meals\" (6.2.5-6.2.5.1).", "src": [ "s1" ] }, "accessible_lavatory": { "value": false, "detail": "Not offered: the only wheelchair service published (WCHR) is explicitly for passengers who do not need assistance in the aircraft to and from the toilets, and \"The Passenger is unable to self-toilet\" is listed as a case where a ticketed escort is required (6.2.15 d).", "src": [ "s1" ] }, "transfer_assistance": { "value": false, "detail": "\"Flight attendants are not permitted to assist with feeding or personal hygiene and toilet functions. They cannot lift or carry you, and they cannot provide medical services\" (6.2.17). Occupational health and safety law also caps the weight of a person staff may carry at 100 kg (6.2.8). Passengers needing this care must travel with a ticketed escort or carer.", "src": [ "s1" ] }, "seating": { "value": "Passengers with disabilities may not sit in an emergency exit row, nor the row in front of or behind it", "detail": "\"Passengers with disabilities may not be seated at the emergency exit rows nor the row in front or the row behind the emergency exit\" (6.2.4). An escort or carer, where required, must be seated next to the passenger at all times (6.2.15). No bulkhead or movable-armrest policy is published.", "src": [ "s1" ] } }, "damage_liability": { "value": "Limited to the higher of the sector fare paid or the applicable Convention limit", "detail": "\"The liability of FlyNamibia regarding any claim… regarding Loss or Damage to Baggage is limited to the higher of: the sector fare paid by the Passenger for the Ticket; or the applicable Convention\" (2.2.2, Warsaw or Montreal as applicable). No mobility-aid-specific valuation is published, and no figure is given. A chair too big to fit the conveyor belt may be handled as \"Limited Release baggage\", carried at the passenger's own risk with FlyNamibia indemnified against damage or theft claims (10.7). Complaints must be in writing within one month of travel.", "src": [ "s1" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published. FlyNamibia states only that \"The aircraft types FlyNamibia operates have different restrictions based on the size of the stowage space\" (6.2.6.3), that hold space may be restricted on full flights and in certain weather so baggage can be offloaded to the next flight (10.2.2), and that a chair which cannot be lifted manually into the hold needs loading equipment at both ends (6.2.9). On the Safari/Zambezi Cessna operation the chair goes in the cargo pod or at the rear of the cabin and may not exceed 20 kg." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "RE-TESTED 2026-07-29. flynam.com is still behind a Cloudflare bot challenge: https and http, www and bare host, direct fetch, reader proxy with --render 25 and --render 40, plus /wp-json, /sitemap_index.xml and /wp-sitemap.xml, all returned 403 or the \"Performing security verification\" interstitial; flynamibia.com.na still does not answer at all. THE RECORD IS NO LONGER ARCHIVE-ONLY: FlyNamibia's own booking host, booking.flynam.com, is outside that wall and was read live — its Contact us page publishes the +264 83 339 0011 reservations line and its Conditions of Carriage page publishes the full clause list (6.2 Passengers with Special Needs, 6.3 Standard Information Needed for Any Wheelchair Request, 6.9 Special Assistance, 10.5 Lithium Batteries, 10.6 Dangerous Goods), independently confirming the structure the archived clauses are quoted from. The individual clause sub-pages on that host 302 to a 404, so the clause text itself still comes from the archive. Archive sources were also pulled forward: the Conditions of Carriage from 2025-11-04 to 2026-02-03 (newest capture; every wheelchair figure — 32 kg, 20 kg on Safari/Zambezi Cessnas, the 100/160 Wh lithium table, WCHR-only — is byte-identical, the sole difference being that the e-mails are no longer obfuscated) and the FAQs from 2025-09-01 to 2026-02-03 (content unchanged). NO FIGURE IN THIS RECORD CHANGED. The Assisted Travel Services page has no capture newer than 2025-04-21, so the 72-hour figure it carries is 15 months old — under the three-year line at which a hard number would be withdrawn, but worth confirming. Contact us was deliberately left at the 2025-09-01 capture: the newer 2025-11-04 capture obfuscates every address, destroying the department-to-address mapping. Substantive findings: FlyNamibia offers WCHR only — no aisle chair, no help to the toilet, no lifting — and requires a ticketed escort for anyone who cannot self-evacuate, self-toilet or eat unaided; assistance must be booked three business days ahead within office hours; the passenger must sign an indemnity before assistance is given. Three contradictions worth flagging: (1) clause 6.2.6 says no battery-powered wheelchair or mobility aid over 32 kg is allowed while clause 10.3.6 exempts electric wheelchairs from the 32 kg per-piece cap; (2) clause 6.2.7 permits \"wet or dry battery cells\" on a personal electric wheelchair while clause 10.6.2(d) lists wet cell batteries among prohibited corrosives; (3) the notice period is 72 hours on the Assisted Travel page, \"at least 48 hours\" in that page's own FAQ, and three business days in the Conditions of Carriage. LITHIUM WATT-HOUR FIELDS WITHDRAWN 2026-07-29 (accuracy audit): this record previously published 160 Wh in lithium_wh_installed_max, lithium_wh_removed_max and lithium_wh_spare_max, taken from the Clause 10.5.6 table. That table is FlyNamibia's GENERAL portable-electronics table — 10.5.1 introduces it as batteries \"common in cameras, laptop computers, mobile phones, portable music players etc\" and 10.5.7 restates its caps for \"Portable Electronic Devices (PED)\" — and it contains no mobility-aid row. Clause 6.2.7 does cross-refer wheelchair users to 10.5, but presenting a 100/160 Wh PED figure as a wheelchair cap would tell the owner of an ordinary 300–700 Wh power chair that it must travel as cargo, which FlyNamibia nowhere states about mobility aids. All three fields are now null; the general figures are quoted in each detail and labelled as not applying to mobility aids. FlyNamibia publishes no wheelchair-specific watt-hour rating, so a power-chair user must confirm acceptance in writing before booking. FlyNamibia codeshares and partners with Airlink; no Airlink policy has been imported into this record.", "searched_urls": [ "https://www.flynamibia.com.na/", "http://flynamibia.com.na/", "https://flynam.com/", "https://www.flynam.com/", "https://flynam.com/travel-info/", "https://flynam.com/assisted-travel-services/", "https://web.archive.org/web/20250421203423/https://flynam.com/assisted-travel-services/", "https://web.archive.org/web/20251104171011/https://flynam.com/conditions-of-carriage/", "https://web.archive.org/web/20250901215759/https://flynam.com/contact/", "https://web.archive.org/web/20250901215215/https://flynam.com/faqs/", "https://www.flynam.com/assisted-travel-services/", "https://flynam.com/contact/", "https://flynam.com/wp-json/wp/v2/pages?per_page=100", "https://flynam.com/sitemap_index.xml", "https://flynam.com/wp-sitemap.xml", "https://booking.flynam.com/", "https://booking.flynam.com/ContactUs/Contact-us", "https://booking.flynam.com/Conditions/Conditions", "https://booking.flynam.com/Conditions/Conditions%20-%20CLAUSE%206%20", "https://flynamibia.com/", "https://fly-namibia.com/", "http://web.archive.org/cdx/search/cdx?url=flynam.com/assisted-travel-services/&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=flynam.com/conditions-of-carriage/&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=flynam.com/contact/&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=flynam.com/faqs/&output=json&limit=-8", "https://web.archive.org/web/20260203094734/https://flynam.com/conditions-of-carriage/", "https://web.archive.org/web/20260203095041/https://flynam.com/faqs/", "https://web.archive.org/web/20251104170946/https://flynam.com/contact/" ] } }, { "schema_version": "1.1", "slug": "fly2sky", "name": "Fly2Sky", "iata_code": "F6*", "icao_code": "VAW", "country": "Bulgaria", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://fly2sky.aero/", "sources": [ { "id": "s1", "title": "Fly2Sky — General Conditions of Carriage (Art. 7.2 Carriage of Passengers Requiring Special Assistance; Art. 8 Baggage; Art. 8.11 Restricted Items and Dangerous Goods)", "url": "https://fly2sky.aero/conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Fly2Sky — Dangerous Goods Regulations Table 2.3.A published on fly2sky.aero and linked from Art. 8.11 of its Conditions of Carriage (PDF)", "url": "https://fly2sky.aero/wp-content/uploads/2025/06/dgr-66-en-2.3.a-en.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Fly2Sky — Contact Us", "url": "https://fly2sky.aero/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Fly2Sky — Passenger Rights (Regulation (EC) No 261/2004)", "url": "https://fly2sky.aero/passenger-rights/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Fly2Sky — home page (ACMI, charter, \"What is ACMI\")", "url": "https://fly2sky.aero/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Bulgaria — Fly2Sky office, Sofia (general line, not a disability desk)", "number": "+359 884 617711", "hours": null, "region": "BG", "src": [ "s3" ] } ], "email": [ { "label": "Dangerous-goods permission — Ground Handling Manager (needed for a battery-powered wheelchair)", "address": "GHM@fly2sky.aero", "src": [ "s1" ] }, { "label": "Dangerous-goods permission — Dangerous Goods Manager", "address": "DGM@fly2sky.aero", "src": [ "s1" ] }, { "label": "Passenger claims", "address": "claims@fly2sky.aero", "src": [ "s3" ] }, { "label": "Operations control centre", "address": "occ@fly2sky.aero", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "General Conditions of Carriage (Art. 7.2 special assistance, Art. 8.11 dangerous goods)", "url": "https://fly2sky.aero/conditions-of-carriage/", "src": [ "s1" ] }, { "label": "Dangerous Goods Regulations Table 2.3.A as published by Fly2Sky (mobility-aid rows)", "url": "https://fly2sky.aero/wp-content/uploads/2025/06/dgr-66-en-2.3.a-en.pdf", "src": [ "s2" ] } ], "notes": "No accessibility desk, no special-assistance e-mail and no assistance-request form. The two dangerous-goods mailboxes printed in Art. 8.11 are the only published route to the operator approval a battery-powered wheelchair needs." }, "policy": { "notice_hours": { "value": 72, "detail": "Art. 7.2: acceptance for carriage of \"incapacitated persons ... or other people requiring special assistance shall be done only after notifying the Carrier in advance ... and with the explicit consent of the Carrier. Such a notification has to be made by the Passenger before making a flight reservation, but not later than 72 hours before the flight.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Notify Fly2Sky before booking and at least 72 h before the flight; carriage needs Fly2Sky's explicit consent. Dangerous-goods permission (battery-powered wheelchairs) is requested at GHM@fly2sky.aero or DGM@fly2sky.aero.", "detail": "Art. 7.2 requires advance notification and explicit consent before the reservation is made. Art. 8.11: \"If you require the prior permission of FLY2SKY to carry any dangerous goods, please contact us: GHM@fly2sky.aero or DGM@fly2sky.aero.\"", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published. Fly2Sky's conditions of carriage say nothing about charging for mobility aids; only guide dogs are expressly \"carried free of charge over and above the free Baggage allowance\" (Art. 8.9.3).", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Neither Fly2Sky's conditions of carriage nor the dangerous-goods table it publishes mentions manual (non-powered) wheelchairs.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific limit published. Fly2Sky's general checked-baggage rule (Art. 8.6) is that \"the weight of a single piece of Baggage must not exceed 23 kg\"; the site does not say whether mobility aids are exempt.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "notes": "Art. 8.7.2: items not suitable for the hold are accepted in the cabin only with prior notification and Fly2Sky's permission, and \"the Passenger has to pay a separate charge for this service\" — Fly2Sky does not say whether that clause is applied to a folding wheelchair.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries\" — operator approval required: YES; permitted in or as checked baggage: YES; permitted in or as carry-on baggage: NO; pilot-in-command must be informed: YES.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries\" — operator approval required: YES; checked baggage: YES; carry-on: NO; pilot-in-command informed: YES.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with operator approval and carried as checked baggage. Where \"the design of the mobility aid does not provide adequate protection for the battery(ies)\", the table reverses that: checked baggage NO, carry-on YES — the battery travels in the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. The table Fly2Sky publishes sets no watt-hour ceiling for a wheelchair battery; its 100 Wh and 160 Wh figures apply to portable electronic devices and spare/loose batteries.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids. The table Fly2Sky publishes sets no watt-hour ceiling for a wheelchair battery; its 100 Wh and 160 Wh figures apply to portable electronic devices and spare/loose batteries.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The table Fly2Sky publishes sets no watt-hour ceiling for a wheelchair battery; its 100 Wh and 160 Wh figures apply to portable electronic devices and spare/loose batteries.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchairs. The \"maximum of two spare batteries\" and \"maximum of 20 spare batteries\" figures in the table Fly2Sky publishes are general portable-electronics limits, not a mobility-aid allowance.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Only where the mobility aid's design does not adequately protect the battery: that row bars the device from checked baggage and permits it in or as carry-on baggage instead.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries; the table Fly2Sky publishes requires short-circuit protection for spare/loose batteries only.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs and similar mobility devices appear in the IATA DGR Table 2.3.A that Fly2Sky publishes on its own site and points passengers to from Art. 8.11 of its conditions of carriage, accepted in all three categories — but \"the approval of the operator is required\" for every one of them and the pilot-in-command must be informed of the location.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific limit published; see the general 23 kg per-piece checked-baggage rule in Art. 8.6.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Fly2Sky hosts the dangerous-goods table as a PDF button at the foot of its Conditions of Carriage page; the file is IATA DGR Table 2.3.A. Approval for a battery-powered wheelchair must be obtained in advance from GHM@fly2sky.aero or DGM@fly2sky.aero, on top of the 72-hour special-assistance notification in Art. 7.2." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published.", "src": [] }, "seating": { "value": null, "detail": "Not published.", "src": [] } }, "damage_liability": { "value": "Montreal / Warsaw Convention limits (no figure published)", "detail": "Art. 15.2.3: \"The Carrier's responsibility is limited (restricted) up to the limits, determined in the Convention ... signed in Montreal, 28 May 1999 [or] Warsaw 12 October 1929 ... whichever is applicable\". Fly2Sky publishes no mobility-aid-specific liability rule and no SDR figure.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Fly2Sky Airlines (Sofia, Bulgaria; A320/A321) sells ACMI/wet lease and charter — its own site is organised around \"ACMI\", \"Charter\", \"What is ACMI\" and an enquiry form whose only options are Charter / ACMI / Others — so on a Fly2Sky-operated flight the contracting airline's or tour operator's special-assistance policy governs. Fly2Sky itself publishes no accessibility page. What it does publish are (a) Art. 7.2 of its Conditions of Carriage: 72 hours' notice before the flight, notification before booking, and the carrier's EXPLICIT CONSENT required, and (b) the IATA DGR Table 2.3.A hosted on fly2sky.aero and linked from Art. 8.11 as the rules governing what passengers may carry — that table is the source of every battery value in this record, and it is IATA's wording republished by the airline, not text Fly2Sky wrote. It contains no watt-hour cap for a wheelchair battery. WATCH OUT: fly2sky.com is a parked domain offered for sale and has nothing to do with the airline; the real site is fly2sky.aero.", "searched_urls": [ "https://www.fly2sky.com/", "https://fly2sky.com/", "https://fly2sky.aero/", "https://fly2sky.aero/conditions-of-carriage/", "https://fly2sky.aero/passenger-rights/", "https://fly2sky.aero/contact-us/", "https://fly2sky.aero/wp-content/uploads/2025/06/dgr-66-en-2.3.a-en.pdf" ] } }, { "schema_version": "1.1", "slug": "flyadeal", "name": "flyadeal", "iata_code": "F3", "icao_code": "FAD", "country": "Saudi Arabia", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flyadeal.com/en/", "sources": [ { "id": "s1", "title": "Conditions of Carriage — Article 9 (Customers with Medical Conditions and Others Requiring Special Assistance, incl. 9.2 Customers with Reduced Mobility), Article 8 (Baggage, incl. 8.1.1 forbidden items, 8.7 overweight, 8.8 over-sized, 8.19 Batteries), Article 14 (Liability)", "url": "https://www.flyadeal.com/en/flyadeal/footer/legal/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Help Centre — I need a wheelchair while travelling", "url": "https://help.flyadeal.com/hc/en-us/articles/360022478073-I-need-a-wheelchair-while-travelling", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Help Centre — Special Assistance section index", "url": "https://help.flyadeal.com/hc/en-us/sections/360003903434-Special-Assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Help Centre — What am I allowed to carry in my cabin baggage? (Prohibited Items; Batteries)", "url": "https://help.flyadeal.com/hc/en-us/articles/360022607814-What-am-I-allowed-to-carry-in-my-cabin-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us — Customer Engagement Centre numbers and hours", "url": "https://www.flyadeal.com/en/flyadeal/footer/customer-service/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Help Centre — I need to travel with medical equipment", "url": "https://help.flyadeal.com/hc/en-us/articles/360022478213-I-need-to-travel-with-medical-equipment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Help Centre — Submit a request (general contact form)", "url": "https://help.flyadeal.com/hc/en-us/requests/new", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Saudi Arabia — Customer Engagement Centre 920000212 (the number flyadeal names for electric wheelchairs, one-to-one care and medical equipment)", "number": "920000212", "hours": "Every day 08:00-22:00 KSA time", "region": "SA", "src": [ "s5", "s1" ] }, { "label": "Outside Saudi Arabia — Customer Engagement Centre (number given on the Contact Us page)", "number": "00966 12 634 6100", "hours": "Every day 08:00-22:00 KSA time", "region": "INTL", "src": [ "s5" ] }, { "label": "Outside Saudi Arabia — Customer Engagement Centre (the alternative international number printed in Conditions of Carriage 9.2.2, 9.4.2 and 9.9)", "number": "+966 12 653 9515", "hours": null, "region": "INTL", "src": [ "s1" ] } ], "email": [], "web_form": [ { "label": "Help Centre — Submit a request (flyadeal's only published contact form; there is no dedicated assistance-request form, the Wheelchair Service is instead added inside the booking flow)", "url": "https://help.flyadeal.com/hc/en-us/requests/new", "src": [ "s7", "s2" ] } ], "relay": [], "policy_pages": [ { "label": "I need a wheelchair while travelling (Help Centre)", "url": "https://help.flyadeal.com/hc/en-us/articles/360022478073-I-need-a-wheelchair-while-travelling", "src": [ "s2" ] }, { "label": "Conditions of Carriage — Article 9, Customers with Reduced Mobility", "url": "https://www.flyadeal.com/en/flyadeal/footer/legal/conditions-of-carriage", "src": [ "s1" ] }, { "label": "Special Assistance section index (Help Centre)", "url": "https://help.flyadeal.com/hc/en-us/sections/360003903434-Special-Assistance", "src": [ "s3" ] } ], "notes": "flyadeal publishes no accessibility e-mail address and no TTY, text-relay or WhatsApp channel. The Contact Us page also offers a direct-message link on X. The two international numbers differ between the Contact Us page (00966126346100) and the Conditions of Carriage (+966 (0)12 653 9515); both are recorded because both are published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If you require additional support, such as one-to-one care onboard, travelling with an electric wheelchair or other medical equipment, or are unable to walk (reduced mobility), you must call our Customer Engagement Centre… before booking your flight and at least forty-eight (48) hours before your planned departure\" (9.2.2). A plain airport wheelchair can instead be added at the time of booking. Check-in must be complete 90 minutes and the passenger at the gate 60 minutes before departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Add the Wheelchair Service when booking on the website or through the Call Center; for an electric wheelchair, one-to-one care or medical equipment you must phone the Customer Engagement Centre before booking and at least 48 h ahead", "detail": "\"Customers who are unable to walk or who are able to walk short distances from the aircraft door to their seat, must pre-book wheelchair assistance in the airport by adding this service when booking their flight on our Website or Call center\" (9.2.1). Article 9.1 requires prior approval before the booking can be confirmed for anyone with reduced mobility, and warns that failing to declare it \"may result in you being denied travel with no credit or refund due to you\".", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"No charge for carriage of a Customer's own manual folding wheelchair as Checked baggage\" (9.2.1 item 1). The Help Centre repeats it: \"If you are travelling with your own manual folding wheelchair, this should be checked in as hold baggage. No additional fees will be charged.\"", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. flyadeal states the free carriage of \"a Customer's own manual folding wheelchair\" in the singular but never gives a number of devices.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"If you are travelling with your own manual folding wheelchair, this should be checked in as hold baggage. No additional fees will be charged, and you can collect it from the baggage carousel on arrival.\" The assistance itself must still be pre-booked, and Article 9.1 requires prior approval of the booking for any passenger with reduced mobility.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": false, "detail": "flyadeal routes a passenger's own folding chair to the hold and back to the carousel — \"The Customer's own wheelchair will be returned at the baggage carousel with other Checked baggage\" (9.2.1 item 5) — and offers no in-cabin stowage for a personal wheelchair. It does carry its own foldable cabin wheelchair on every aircraft for use between seat and washroom.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": false, "detail": "Explicitly not offered: \"The Customer's own wheelchair will be returned at the baggage carousel with other Checked baggage\" (9.2.1 item 5). On arrival the passenger is given a flyadeal wheelchair and an escort to the baggage hall instead; a medi-lift vehicle is provided where steps are used.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair weight limit is published. The general baggage rule is that flyadeal is \"unable to accept items of Baggage over thirty-two (32) kg in weight\" (8.7), but it is not stated to apply to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions are published. The only figure on the site is the general over-sized checked-baggage cap of 65 x 85 x 140 cm (8.8), which flyadeal does not state applies to a wheelchair.", "src": [], "basis": null }, "notes": "flyadeal's wheelchair service is only for passengers who can walk from the aircraft door to their seat unaided: \"Please note this service is only suitable if you are able to walk from your seat to the aircraft door unaided.\" Anyone who cannot must call the Customer Engagement Centre and may need a Carer.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable and not published: a personal wheelchair is carried in the hold, not the cabin.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Article 8.1.1 lists \"Devices with spillable batteries\" among items that \"must not be carried on our aircraft in any circumstances\", and separately bans \"Corrosives (acids, alkalis, mercury and wet cell batteries)\" from all baggage. A wet-cell powered wheelchair therefore cannot be carried.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published. flyadeal says nothing about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries; acceptance is decided case by case when the Customer Engagement Centre reviews the 48-hour request.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. The only battery rules flyadeal prints are the ban on devices with spillable batteries (8.1.1) and the general requirement that \"Spare or loose batteries, including lithium metal or lithium ion cells or batteries, for portable electronic devices must be carried in Carry On Baggage only and must not be packed in Hold Baggage\" (8.19) — neither addresses a wheelchair battery.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; flyadeal states no watt-hour rating anywhere on its site. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; flyadeal states no watt-hour rating anywhere on its site. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; flyadeal states no watt-hour rating anywhere on its site. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "No number is published for wheelchair spare batteries. Article 8.19 only says spare or loose batteries for portable electronic devices must travel in carry-on baggage and be individually protected against short circuit — a general portable-electronics rule, not a mobility-aid allowance.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. flyadeal never says whether a wheelchair battery must be removed and carried in the cabin; that is settled case by case on the 48-hour approval call.", "src": [] }, "terminals": { "value": null, "detail": "No wheelchair-specific terminal or immobilisation requirement is published. The general rule for portable electronics is that spare batteries \"must be individually protected to avoid short circuit\" (8.19).", "src": [] }, "documentation": { "value": null, "detail": "No battery specification sheet, MSDS or manufacturer label is demanded. Where a medical certificate is required under Article 9 it must be signed by a registered doctor and dated within seven days of travel.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted only after a phone call and airline approval: \"If you require additional support, such as… travelling with an electric wheelchair… you must call our Customer Engagement Centre on 92000 0212 or +966 (0)12 653 9515… before booking your flight and at least forty-eight (48) hours before your planned departure. Our Customer Engagement Team will review your request and confirm if the services requested are available on your requested flight(s). If we are unable to provide the services… you will be offered alternative times and / or dates of travel\" (9.2.2).", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No powered-wheelchair weight limit is published. The general baggage rule — \"For safety reasons, we are unable to accept items of Baggage over thirty-two (32) kg in weight\" (8.7) — is not stated to apply to mobility aids, but a heavy power chair should be raised on the 48-hour approval call.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No powered-wheelchair dimensions are published. The general over-sized checked-baggage cap is 65 x 85 x 140 cm (8.8), which flyadeal does not state applies to a wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "The only return point flyadeal publishes for a passenger's own wheelchair is the baggage carousel (9.2.1 item 5); it makes no exception for a powered chair and describes no gate or aircraft-door return.", "src": [ "s1" ] }, "notes": "The whole electric-wheelchair route is a case-by-case approval by the Customer Engagement Centre, which may come back with a different flight, date or time. flyadeal now flies to the EU (Bergamo, Prague, Sarajevo), where Regulation (EC) 1107/2006 gives stronger rights than the Conditions of Carriage do, but the airline's own pages make no reference to it." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"All our aircraft are equipped with foldable cabin wheelchair which it can be used to move between your seat and washroom\" — but only for a passenger who booked the service in advance AND is travelling with an escort: \"If the passenger requires cabin wheelchair, he/she must have an escort (Able-body escort) traveling with them and that require to be seated next to the Reduced mobility passenger… and they must be adult not less than 16 years old\" (9.2.1 items 6-7).", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. flyadeal says the cabin wheelchair can be used to move between seat and washroom but says nothing about the lavatory itself on its all-narrowbody Airbus A320 family fleet.", "src": [] }, "transfer_assistance": { "value": false, "detail": "flyadeal requires the passenger to bring their own: use of the cabin wheelchair requires an able-bodied escort aged 16+ seated alongside, who \"will be assisting the reduced mobility\" passenger (9.2.1 items 6-7). Customers needing one-to-one care onboard must arrange it through the Customer Engagement Centre 48 h ahead, and Article 9 requires some customers to travel with a Carer.", "src": [ "s1", "s2" ] }, "seating": { "value": "Customers with Special Assistance Requirements may not occupy an emergency exit row; a required escort must sit next to the passenger", "detail": "\"If you select an Emergency Exit Row, you agree that you are not a Customer with Special Assistance Requirements… If our crew have reason to believe you are unable to assist them in the event of an emergency you will be relocated to other seats in the aircraft and no refund or credit will be given.\" An able-body escort for a cabin-wheelchair user must be seated next to the passenger. No bulkhead or movable-armrest policy is published.", "src": [ "s1" ] } }, "damage_liability": { "value": "Baggage damage or loss limited to 1,131 SDRs; no special mobility-aid valuation", "detail": "\"Our liability for all Baggage damage or loss shall be limited to 1,131 SDRs\" (14.3.3). flyadeal also excludes liability for \"damage or loss to your Baggage caused by normal wear and tear\" (14.3.2). No enhanced or full-value cover for mobility aids is published. Note 1,131 SDR is the pre-2019 Montreal Convention figure; the current treaty limit is higher.", "src": [ "s1" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published for flyadeal's Airbus A320-family fleet. The only size and weight figures on the site are the general checked-baggage rules: nothing over 32 kg (8.7) and nothing larger than 65 x 85 x 140 cm (8.8), neither of which flyadeal states applies to a wheelchair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "flyadeal's Conditions of Carriage Article 9 is detailed on service but silent on batteries: there is not a single watt-hour figure anywhere on flyadeal.com or help.flyadeal.com, so a power-chair user has no published battery rule to rely on and must get it in writing on the 48-hour approval call. Do not trust third-party summaries that attribute a 300 Wh / 160 Wh policy to flyadeal — searching turned up several, all traceable to other airlines' pages, and none of it appears on flyadeal's own site. Three things that will matter to a wheelchair user: (1) the chair comes back at the baggage carousel, never at the aircraft door; (2) the on-board cabin wheelchair exists on every aircraft but may only be used if the passenger brings an able-bodied escort aged 16+ to sit beside them and do the assisting; (3) \"We are unable to provide additional assistance within the airport so Customers with hearing and visual impairments must travel with a companion\" (9.8) — a blanket companion requirement. Wet-cell/spillable-battery devices are banned from all baggage (8.1.1). The published baggage liability figure, 1,131 SDR, is the superseded Montreal Convention limit and should be re-checked. flyadeal does not serve the USA, so there is no DOT Complaints Resolution Official page; it does serve the EU, where Regulation (EC) 1107/2006 applies, but the airline's pages never mention it.", "searched_urls": [ "https://www.flyadeal.com/en/", "https://www.flyadeal.com/en/flyadeal/footer/legal/conditions-of-carriage", "https://www.flyadeal.com/en/flyadeal/footer/legal/carrier-regulations", "https://www.flyadeal.com/en/flyadeal/footer/customer-service/contact-us", "https://www.flyadeal.com/en/flyadeal/checked-baggage/", "https://help.flyadeal.com/hc/en-us", "https://help.flyadeal.com/hc/en-us/sections/360003903434-Special-Assistance", "https://help.flyadeal.com/hc/en-us/articles/360022478073-I-need-a-wheelchair-while-travelling", "https://help.flyadeal.com/hc/en-us/articles/360022478213-I-need-to-travel-with-medical-equipment", "https://help.flyadeal.com/hc/en-us/articles/360022607814-What-am-I-allowed-to-carry-in-my-cabin-baggage", "https://help.flyadeal.com/hc/en-us/requests/new" ] } }, { "schema_version": "1.1", "slug": "flydubai", "name": "flydubai", "iata_code": "FZ", "icao_code": "FDB", "country": "United Arab Emirates", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flydubai.com", "sources": [ { "id": "s1", "title": "Wheelchair and mobility assistance for people of determination", "url": "https://www.flydubai.com/en/flying-with-us/accessibility-and-assistance-services/wheelchair-and-mobility-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessibility and assistance services (hub)", "url": "https://www.flydubai.com/en/flying-with-us/accessibility-and-assistance-services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact us", "url": "https://www.flydubai.com/en/help/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Delayed or damaged baggage", "url": "https://www.flydubai.com/en/flying-with-us/baggage/delayed-or-damaged-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Wheelchair and mobility assistance (Arabic version)", "url": "https://www.flydubai.com/ar/flying-with-us/accessibility-and-assistance-services/wheelchair-and-mobility-assistance", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "UAE — flydubai Customer Centre (wheelchair assistance requests)", "number": "+971 600 54 44 45", "hours": null, "region": "AE", "src": [ "s1", "s3" ] } ], "email": [], "web_form": [ { "label": "Contact us form — choose the 'Special assistance' subject to send the Wheelchair and Mobility Aid form", "url": "https://www.flydubai.com/en/help/contact-us-form", "src": [ "s1" ] }, { "label": "Wheelchair and Mobility Aid form (PDF) — mandatory for a battery-powered wheelchair", "url": "https://www.flydubai.com/en/media/Wheelchair%20and%20Mobility%20Aid%20form_tcm8-188800.pdf", "src": [ "s1" ] }, { "label": "Travel shop finder (assistance can also be booked in person)", "url": "https://www.flydubai.com/en/help/contact", "src": [ "s1", "s3" ] } ], "relay": [ { "label": "Arabic and Russian versions of the wheelchair policy", "detail": "flydubai publishes the same wheelchair and mobility-assistance page in Arabic (/ar/) and Russian (/ru/) as well as English.", "src": [ "s1", "s5" ] } ], "policy_pages": [ { "label": "Wheelchair and mobility assistance", "url": "https://www.flydubai.com/en/flying-with-us/accessibility-and-assistance-services/wheelchair-and-mobility-assistance", "src": [ "s1" ] }, { "label": "Accessibility and assistance services (hub)", "url": "https://www.flydubai.com/en/flying-with-us/accessibility-and-assistance-services/", "src": [ "s2" ] }, { "label": "Travelling with an assistive or medical device", "url": "https://www.flydubai.com/en/flying-with-us/accessibility-and-assistance-services/travelling-with-an-assistive-or-medical-device", "src": [ "s2" ] }, { "label": "Delayed or damaged baggage (liability and claims)", "url": "https://www.flydubai.com/en/flying-with-us/baggage/delayed-or-damaged-baggage", "src": [ "s4" ] } ], "notes": "flydubai publishes no dedicated accessibility phone line or e-mail address: everything goes through the general Customer Centre +971 600 54 44 45, a flydubai Travel Shop, or the online Contact us form with the 'Special assistance' subject selected. No TTY, text relay or WhatsApp accessibility channel is published. flydubai brands its accessibility content 'people of determination' (the UAE term) and mirrors the wheelchair page in Arabic and Russian." }, "policy": { "notice_hours": { "value": 48, "detail": "48 h for a powered chair: \"If you're travelling with a battery-powered wheelchair or mobility aid, please notify us 48 hours before your flight departure\", and the Wheelchair and Mobility Aid form must be e-mailed in that window. For airport wheelchair assistance alone, flydubai asks for \"at least 24 hours prior to departure and before checking in online\".", "src": [ "s1" ] }, "how_to_request": { "value": "Customer Centre +971 600 54 44 45 or a flydubai Travel Shop, at least 24 h before departure and before online check-in; for a battery-powered chair also e-mail the Wheelchair and Mobility Aid form via the Contact us form ('Special assistance')", "detail": "\"You need to request wheelchair assistance at least 24 hours prior to departure and before checking in online to make sure it's available and arranged for you when you arrive at the airport.\" flydubai offers three assistance codes: WCHR (to the ramp), WCHS (up the stairs, to the aircraft door) and WCHC (to the cabin seat).", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"We'll carry your wheelchair free of charge in addition to your checked baggage\" and \"Is wheelchair assistance free at the airport? Yes, we provide wheelchair assistance free of charge.\" Battery-powered/electric wheelchairs are \"only accepted as checked baggage free of charge provided the passenger [is] travelling on the same flight and it has been prepared for transport\".", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — flydubai states no number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"We'll carry your wheelchair free of charge in addition to your checked baggage.\" At most airports you can use your own chair as far as the boarding gate. Chairs over 100 kg need prior approval, and \"any modified or non-standard models may require a review before acceptance\". flydubai asks you to get in touch if your wheelchair is part of sporting equipment.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Can I take my own wheelchair in the cabin? No, you'll need to check in your wheelchair, and it'll be carried in the hold.\" Canes, crutches and walkers/rollators/knee walkers may be taken into the cabin, stowed in the overhead locker for taxi, take-off and landing.", "src": [ "s1" ] }, "gate_delivery": { "value": false, "detail": "The chair is NOT returned at the aircraft door: \"At most airports you'll be able to bring your wheelchair up to the boarding gate where it'll be taken and put in the hold for the flight. It'll be waiting in the baggage hall when you arrive at your destination.\" On partner-airline connections, \"personal wheelchairs cannot be collected at transit or stopover airports\".", "src": [ "s1" ] }, "max_weight_kg": { "value": 100, "detail": "\"We accept wheelchairs with a maximum weight of 100 kg... Wheelchairs exceeding 100 kg require prior approval.\" The FAQ repeats: carried free \"provided it's a standard size wheelchair and doesn't weigh more than 100 kg\".", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 80, "width_cm": 114, "length_cm": 124, "basis": "max_device", "detail": "\"We accept wheelchairs with a maximum weight of 100 kg and dimensions not exceeding 124 cm (L) x 114 cm (W) x 80 cm (H) in both upright and folded positions.\" This is an explicit maximum wheelchair size, applied fleet-wide. Modified or non-standard models may require review before acceptance.", "src": [ "s1" ] }, "notes": "Mobility aids that may travel in the cabin: canes (including quad and forearm canes), crutches (axillary and Lofstrand forearm) and walkers (including rollators and knee walkers), provided they meet safety and security rules and have no sharp edges. Cabin crew stow them in the overhead locker for taxi, take-off and landing.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — flydubai does not allow a wheelchair in the cabin at all, so it publishes no in-cabin stowage dimensions. Only canes, crutches and walkers go in the cabin, and if they exceed the hand-baggage size/weight they are carried in the hold as checked baggage.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not classified. flydubai does not use the terms spillable/non-spillable; it requires only that a disconnected or removed battery be \"protected in a wheelchair battery box (normally provided with wheelchair)\" that is \"leak tight and resistant to battery fluid\" and placed upright. It publishes no explicit acceptance or refusal of wet/spillable batteries.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published — flydubai's battery rules name only lithium/lithium-ion types explicitly; gel, AGM, sealed lead-acid and dry-cell wheelchair batteries are not mentioned by name.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Explicitly addressed: \"Wheelchairs powered by lithium or lithium-ion battery restrictions: the battery must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.\"", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"The battery must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.\" flydubai does not require removal, and states \"installed batteries must be securely attached to the equipment\", so this is the cap for a battery that stays in the chair.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "No separate figure. flydubai does not require the battery to be removed into the cabin; it says only that if the batteries \"are disconnected or removed from the wheelchair, they must be protected in a wheelchair battery box\" that is leak tight, upright and protected against activation and short circuit.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried.\"", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried\" — one spare at up to 300 Wh, or two spares if each is 160 Wh or less.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "Not required. flydubai's packaging rules cover both cases and state \"installed batteries must be securely attached to the equipment\"; removal is an option, not an obligation.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"Battery must be protected against activation and short circuit and must be placed upright in a battery box\" and \"electrical connection must be prevented so the wheelchair is not activated or switched on during the flight\". Batteries must not be damaged or leaking. flydubai adds: \"flydubai is not responsible for packaging batteries.\"", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "A completed Wheelchair and Mobility Aid form must be downloaded, filled in and e-mailed through the Contact us form with the 'Special assistance' subject, 48 h before departure. Passengers needing WCHC (assistance to the cabin seat) must also carry a medical certificate in English signed by a certified medical practitioner confirming fitness to fly.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "\"Battery-powered or electric wheelchairs are only accepted as checked baggage free of charge provided the passenger travelling on the same flight and it has been prepared for transport\", and only \"when used by passengers with restricted mobility\". Notify flydubai 48 h ahead with the Wheelchair and Mobility Aid form; the 100 kg / 124 x 114 x 80 cm limits apply. ITINERARY EXCLUSION: with an onward partner-airline connection \"you must provide a proof that the onward carrier will accept the wheelchair. If you are unable to provide proof of acceptance, you will not be allowed to carry\" it.", "src": [ "s1" ] }, "max_weight_kg": { "value": 100, "detail": "Same fleet-wide limit as for manual chairs: maximum 100 kg; wheelchairs exceeding 100 kg require prior approval.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 80, "width_cm": 114, "length_cm": 124, "basis": "max_device", "detail": "Same explicit maximum wheelchair size as for manual chairs: \"dimensions not exceeding 124 cm (L) x 114 cm (W) x 80 cm (H) in both upright and folded positions\". Modified or non-standard models may require review before acceptance.", "src": [ "s1" ] }, "gate_delivery": { "value": false, "detail": "\"It'll be waiting in the baggage hall when you arrive at your destination.\" Personal wheelchairs cannot be collected at transit or stopover airports; the chair is returned at the baggage reclaim area at the final destination.", "src": [ "s1" ] }, "notes": "Connections on a partner airline: you must notify the other carrier about the battery-powered chair and provide proof that it will accept it — \"if you are unable to provide proof of acceptance, you will not be allowed to carry the wheelchair\". You must also request assistance from the partner airline for the transit or stopover." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All our aircraft are equipped with a foldable wheelchair which you can use to move between your seat and washroom. Our cabin crew will provide you the wheelchair on request; however, you need to be able to get in and out of the wheelchair and use washroom facilities on your own or with the help of your travel companion.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — flydubai says only that the on-board foldable wheelchair is used to reach the washroom.", "src": [] }, "transfer_assistance": { "value": true, "detail": "WCHC assistance is provided \"up to the passenger's seat on board the aircraft\" for passengers who may be completely immobile. But once on board you must be able to get in and out of the on-board chair and use the washroom yourself or with your companion, and passengers unable to assist in their own evacuation must travel with a companion in an adjoining seat. WCHC also requires an English-language medical certificate.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"All passengers with reduced mobility need to be able to use a regular aircraft seat with seatback in an upright position during taxi, take-off and landing.\" \"For safety reasons passengers with reduced mobility can't select a seat in an emergency exit row.\" A supporting companion must be seated in an adjoining seat where the passenger cannot assist in their own evacuation.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific rule and no figure. \"Our liability to you for damage or delay to your baggage is governed and limited by Conditions of Carriage as well as applicable international conventions.\" flydubai accepts no liability for minor damage such as staining, scratches or dents from normal wear and tear. Report damage at the arrival airport immediately, or within 7 days via the Contact us form; a successful claim gets the bag repaired or replaced.", "src": [ "s4" ] }, "aircraft_hold_note": "flydubai publishes one fleet-wide acceptance limit rather than per-aircraft cargo-door dimensions: maximum 100 kg and 124 cm (L) x 114 cm (W) x 80 cm (H) in both upright and folded positions. Heavier chairs need prior approval and modified or non-standard models may be reviewed before acceptance." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "flydubai's accessibility content is grouped under 'Accessibility and assistance services' and branded 'people of determination'; the wheelchair page is mirrored in Arabic (/ar/) and Russian (/ru/). Unusually for a low-cost carrier it publishes a hard, explicit maximum wheelchair size and weight (124 x 114 x 80 cm, 100 kg) that applies fleet-wide — a real constraint for large power chairs, and the single most important number in this record. Other traps: (1) your chair is NOT returned at the aircraft door — it goes to the baggage hall at the destination, and cannot be collected at a transit or stopover airport; (2) on a connection with a partner airline you must produce proof that the other carrier will accept your battery-powered chair, or flydubai will refuse to carry it; (3) a battery-powered chair needs the Wheelchair and Mobility Aid form e-mailed 48 h ahead through the Contact us form; (4) WCHC (assistance to the seat) requires an English-language medical certificate AND a travelling companion; (5) all passengers with reduced mobility must be able to sit in a normal seat with the seatback upright. Gaps: flydubai never classifies batteries as spillable or non-spillable — it only requires a leak-tight wheelchair battery box for disconnected/removed batteries — and it publishes no accessibility-specific phone line, e-mail or TTY/relay channel. Direct fetches of flydubai.com time out or return a JS shell; all pages were read through the reader proxy. The Wheelchair and Mobility Aid PDF itself could not be downloaded (server returned nothing); its existence and use are cited from the wheelchair page that links it.", "searched_urls": [ "https://www.flydubai.com/en/", "https://www.flydubai.com/en/flying-with-us/accessibility-and-assistance-services/", "https://www.flydubai.com/en/flying-with-us/accessibility-and-assistance-services/wheelchair-and-mobility-assistance", "https://www.flydubai.com/en/help/contact", "https://www.flydubai.com/en/flying-with-us/baggage/delayed-or-damaged-baggage", "https://www.flydubai.com/en/media/Wheelchair%20and%20Mobility%20Aid%20form_tcm8-188800.pdf (download failed — empty response)" ] } }, { "schema_version": "1.1", "slug": "flygabon", "name": "FlyGabon", "iata_code": "J7", "icao_code": "ABS", "country": "Gabon", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flygabon.online/", "sources": [ { "id": "s1", "title": "FlyGabon home page — footer serves afrijet.com pages as FlyGabon's Terms and conditions, Legal notice and Data protection policy; \"© 2026 FLYGABON, BP 10 253 Aéroport International Léon Mba – Libreville\"", "url": "https://www.flygabon.online/en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Conditions Générales de Transport AFRIJET-FLYGABON (French) — Art. 7 Assistance particulière, Art. 10 Bagages, Art. 19 Responsabilité; the document FlyGabon's own footer links as its \"Terms and conditions\"", "url": "https://www.afrijet.com/conditions-de-transport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "General Conditions of Carriage (English) — Art. 7 Special assistance, definition of \"Passenger with Reduced Mobility\", Art. 10 guide dogs", "url": "https://www.afrijet.com/en/our-conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Useful information / FAQ — \"What travel arrangements are there for people with disabilities?\" (airport assistance, mobility equipment carried free of charge, service animals)", "url": "https://www.afrijet.com/en/useful-information/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us — \"For all booking or assistance requests, please write to us at reservation@afrijet.com\"; call centre and WhatsApp; \"Book a flight\" button points to flygabon.online", "url": "https://www.afrijet.com/en/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Nos agences — \"Nos centres d'appels\" per-country call-centre numbers, WhatsApp infoline and reservation e-mail", "url": "https://www.afrijet.com/nos-agences", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Our fleet — ATR 42-500 (48 seats), ATR 72-500 (68 seats), ATR 72-600 (70 seats)", "url": "https://www.afrijet.com/en/our-fleet/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Our agencies — sales offices in Gabon, Congo, Equatorial Guinea, Nigeria, DR Congo, Central African Republic, São Tomé and Príncipe", "url": "https://www.flygabon.online/agences", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Gabon — Afrijet/FlyGabon call centre (no dedicated disability desk is published)", "number": "+241 11 44 40 15", "hours": "Opening hours of the points of sale (hours not stated for the call centre)", "region": "GA", "src": [ "s5", "s6" ] }, { "label": "Gabon — call centre, second and third lines printed as \"11 44 40 15 / 16 / 17\"", "number": "+241 11 44 40 16", "hours": null, "region": "GA", "src": [ "s6" ] }, { "label": "Cameroon — call centre (\"657 100 222 / 220\")", "number": "+237 657 100 222", "hours": null, "region": "CM", "src": [ "s6" ] }, { "label": "Congo (Brazzaville) — call centre (\"05 746 07 57 / 05 324 74 18\")", "number": "+242 05 746 07 57", "hours": null, "region": "CG", "src": [ "s6" ] }, { "label": "DR Congo — call centre (\"829 079 944 / 831 217 093\")", "number": "+243 829 079 944", "hours": null, "region": "CD", "src": [ "s6" ] }, { "label": "Benin — call centre (\"01 98 90 92 32 / 41\")", "number": "+229 01 98 90 92 32", "hours": null, "region": "BJ", "src": [ "s6" ] }, { "label": "Central African Republic — call centre", "number": "+236 74 91 33 55", "hours": null, "region": "CF", "src": [ "s6" ] }, { "label": "Equatorial Guinea — call centre (\"555 632 871 / 222 926 626\")", "number": "+240 555 632 871", "hours": null, "region": "GQ", "src": [ "s6" ] }, { "label": "São Tomé and Príncipe — call centre (\"999 2950 / 995 4450\")", "number": "+239 999 2950", "hours": null, "region": "ST", "src": [ "s6" ] }, { "label": "South Africa — call centre", "number": "+27 11 289 80 19", "hours": null, "region": "ZA", "src": [ "s6" ] }, { "label": "Nigeria — DO NOT DIAL AS PRINTED WITHOUT CHECKING: the airline prints \"(+237) 0201 279 9003\", but +237 is Cameroon's country code, not Nigeria's (+234); the rest of the number looks like a Lagos landline. Transcribed exactly as published", "number": "+237 0201 279 9003", "hours": null, "region": "NG", "src": [ "s6" ] } ], "email": [ { "label": "Bookings and assistance requests — 'For all booking or assistance requests, please write to us at the following address', published on afrijet.com; FlyGabon is the rebranded Afrijet Business Service, and this is the closest thing to an accessibility channel it publishes", "address": "reservation@afrijet.com", "src": [ "s5", "s6" ] }, { "label": "Complaints and claims, including baggage / mobility-aid damage — published on afrijet.com, the site FlyGabon's own footer serves as its terms and contact pages", "address": "reclamation@afrijet.com", "src": [ "s5" ] }, { "label": "Group bookings (10 passengers or more) — published on afrijet.com, the site FlyGabon's own footer serves as its terms and contact pages", "address": "booking@afrijet.com", "src": [ "s5" ] }, { "label": "Cargo — the only @flygabon.com address published on FlyGabon's own site; not a passenger or assistance channel", "address": "Cargo@flygabon.com", "src": [ "s1" ] } ], "web_form": [ { "label": "FlyGabon \"Contact Us\" / feedback form — any question, claim or feedback", "url": "https://flygabon.crane.aero/ibe/feedback?lang=en", "src": [ "s1", "s5" ] } ], "relay": [ { "label": "WhatsApp infoline", "detail": "\"Infoline Whatsapp (+241) 66 05 66 49 49\" on the agencies page; the Contact us page prints a different number, \"+241 06 05 66 49\" — the two disagree, confirm before relying on either", "src": [ "s5", "s6" ] } ], "policy_pages": [ { "label": "Conditions of carriage — Art. 7 Special assistance (the rules FlyGabon's own footer points to)", "url": "https://www.afrijet.com/conditions-de-transport", "src": [ "s1", "s2" ] }, { "label": "Useful information — \"What travel arrangements are there for people with disabilities?\"", "url": "https://www.afrijet.com/en/useful-information/", "src": [ "s4" ] }, { "label": "General Conditions of Carriage (English)", "url": "https://www.afrijet.com/en/our-conditions-of-carriage/", "src": [ "s3" ] } ], "notes": "FlyGabon publishes no accessibility page of its own. flygabon.online is a booking shell whose footer links its Terms and conditions, Legal notice and Data protection policy straight to afrijet.com, and the conditions of carriage there name the carrier \"AFRIJET-FLYGABON\" throughout — FlyGabon (IATA J7 / ICAO ABS) is the rebranded Afrijet Business Service, not a subsidiary with a separate policy. Every contact below is therefore an Afrijet channel, and none of them is a dedicated disability desk." }, "policy": { "notice_hours": { "value": 48, "detail": "Art. 7.1: passengers are advised to tell the carrier of their disability or any need for special assistance when booking; if the request is made after booking or \"moins de 48 h avant le départ\" / \"less than 48 hours prior to departure\", the carrier will \"do everything in its power\" to meet it but does not guarantee it, and may refuse the passenger under Art. 9(o) if the request was not made in time.", "src": [ "s2", "s3" ] }, "how_to_request": { "value": "Tell the carrier when you book, or e-mail reservation@afrijet.com", "detail": "Art. 7.1: notify the carrier of the disability or assistance need at the time of Reservation; the special arrangements themselves are \"available on request from the Carrier, its Accredited Agents and on the AFRIJET-FLYGABON website\". The Contact us page directs \"all booking or assistance requests\" to reservation@afrijet.com. The FAQ adds: \"we recommend that you contact us before you travel to discuss specific arrangements for your need and your disability\".", "src": [ "s2", "s4", "s5" ] }, "fee_charged": { "value": false, "detail": "\"We can transport mobility equipment such as wheelchairs, crutches or canes free of charge. However, it is important to let us know in advance so that we can be sure there is enough space available on board the plane.\" Published on the Afrijet site for the Afrijet-FlyGabon operation; FlyGabon publishes no separate figure.", "src": [ "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Neither the conditions of carriage nor the FAQ states how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs, crutches and canes are named as mobility equipment the airline transports free of charge, subject to advance notice \"so that we can be sure there is enough space available on board the plane\" (the fleet is ATR 42/72 turboprops). No maximum size or weight for a manual chair is published.", "src": [ "s4", "s7" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Nothing on the FlyGabon or Afrijet sites says whether a folding manual chair may be stowed in the cabin; the conditions of carriage only give the generic rule that cabin baggage must fit under the seat or in a closed stowage (Art. 10.5).", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Nothing states whether a wheelchair is returned at the aircraft door or on the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The conditions of carriage set a general limit of 32 kg per item of baggage, above which the item \"must be shipped as freight\" (Art. 10.2.1(d)), but the airline nowhere says that this applies to a wheelchair — do not assume it does without asking.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published. The fleet is ATR 42-500 / ATR 72-500 / ATR 72-600 turboprops; no hold-door or hold-compartment figure appears anywhere on the site.", "src": [], "basis": null }, "notes": "Guide dogs and their cages accompanying passengers with reduced mobility are carried free of charge in addition to the free baggage allowance (Art. 10.6.1(e) FR / Art. 10(g) EN) — although the FAQ contradicts this and says service animals \"will be carried on board, but there will be a seat charge\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. The airline says nothing about wheelchair battery types; the conditions of carriage only refer generically to the ICAO and IATA Dangerous Goods Regulations (Art. 10.2.1(a)).", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. No mention of gel, AGM, sealed lead-acid or dry-cell wheelchair batteries anywhere on the site.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. Lithium batteries in mobility aids are not mentioned; the conditions of carriage defer generically to the ICAO/IATA Dangerous Goods Regulations.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. No spare-battery allowance for mobility aids appears on the site.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. The airline does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published. No terminal-insulation or immobilisation instruction is given.", "src": [] }, "documentation": { "value": null, "detail": "Not published. No battery spec sheet, MSDS or manufacturer label is demanded in writing, but Art. 7.1 warns that in some situations carriage is performed only with the carrier's prior agreement and that a medical certificate may be required.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Neither the conditions of carriage nor the disability FAQ mentions powered or battery-operated wheelchairs at all — only \"wheelchairs, crutches or canes\" generically. Ask the airline before booking with a power chair.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. See the note on the general 32 kg per-item baggage limit under manual.max_weight_kg.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Nothing whatsoever is published about powered wheelchairs or their batteries. On an ATR 42/72 the hold is small and the airline's only published caveat is that it needs advance notice \"so that we can be sure there is enough space available on board the plane\" — treat carriage of a large power chair as unconfirmed until the airline confirms it in writing." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. No on-board aisle chair is mentioned; the fleet is ATR 42-500 / ATR 72-500 / ATR 72-600 turboprops.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published for transfer to and from the aircraft seat. The airline publishes airport assistance only: \"This may include wheelchair services, an attendant to help the person find their way through the airport, or assistance with check-in and security formalities. Please note that people with hearing disabilities are always accompanied.\"", "src": [] }, "seating": { "value": null, "detail": "Not published. No movable-armrest or bulkhead seating policy appears on the site.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit — 1,131 SDR per passenger for checked baggage", "detail": "Art. 19.2.3(c): liability for destruction, loss or damage to baggage is limited to 1 131 DTS (SDR) per passenger under the Montreal Convention, or 17 SDR per kilogram where the Warsaw Convention applies. A higher Special Declaration of Interest may be made before the check-in deadline for an extra charge (Art. 10.4.3). Mobility aids are not singled out for any better treatment.", "src": [ "s2" ] }, "aircraft_hold_note": "Fleet published as ATR 42-500 (48 seats), ATR 72-500 (68 seats) and ATR 72-600 (70 seats). No hold-door aperture or hold-compartment dimension is published." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "FlyGabon (IATA J7 / ICAO ABS) is the rebranded Afrijet Business Service: flygabon.online is a thin booking shell (a JavaScript SPA with no baggage, FAQ or accessibility page — /en/baggage, /en/faq, /en/special-assistance and /en/informations all return the same home-page shell), and its footer links Terms and conditions, Legal notice and Data protection policy directly to afrijet.com. The conditions of carriage there define the Carrier as \"AFRIJET-FLYGABON\" throughout, so they are cited here as FlyGabon's own; the disability FAQ and contact pages are Afrijet-branded but the Afrijet contact page's \"Book a flight\" button points to flygabon.online and the feedback form on both sites is the same flygabon.crane.aero form. Everything published amounts to: 48 h notice, airport assistance, and free carriage of wheelchairs/crutches/canes. Nothing at all on powered chairs, batteries, sizes, weights or gate delivery. Art. 7.1 also reserves the right to carry a passenger requiring special assistance only \"sous réserve de l'accord préalable du Transporteur\" (subject to the carrier's prior agreement) and to require a medical certificate.", "searched_urls": [ "https://www.flygabon.online/en", "https://www.flygabon.online/agences", "https://www.flygabon.online/en/baggage", "https://www.flygabon.online/en/faq", "https://www.flygabon.online/en/special-assistance", "https://www.flygabon.online/en/informations", "https://www.afrijet.com/", "https://www.afrijet.com/conditions-de-transport", "https://www.afrijet.com/en/our-conditions-of-carriage/", "https://www.afrijet.com/en/useful-information/", "https://www.afrijet.com/en/contact-us/", "https://www.afrijet.com/nos-agences", "https://www.afrijet.com/en/our-fleet/", "https://www.afrijet.com/informations-utiles", "https://www.afrijet.com/produits-au-sol", "https://www.afrijet.com/en/ground-products", "https://www.flygabonsa.com/" ] } }, { "schema_version": "1.1", "slug": "flynas", "name": "Flynas", "iata_code": "XY", "icao_code": "KNE", "country": "Saudi Arabia", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flynas.com/", "sources": [ { "id": "s1", "title": "Special Services — Passengers with reduced mobility / Wheelchair access", "url": "https://www.flynas.com/en/plan-my-trip/special-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "flynas Terms and Conditions of Carriage (version 02-06-2026), Art. 9, 10.1, 20.3", "url": "https://static.flynas.com/images/terms_and_conditions/EN-Terms-and-Conditions-of-Carriage.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage — battery declaration requirement", "url": "https://www.flynas.com/en/plan-my-trip/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage — Prohibited items", "url": "https://www.flynas.com/en/baggage/prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Help & Support — Call Center and Customer Service", "url": "https://www.flynas.com/en/contact-us/call-center-csu", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Passenger guide to transporting lithium batteries (PDF)", "url": "https://static.flynas.com/media/4528/lithium-battery-guide.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Medical Information Form (MEDIF)", "url": "https://static.flynas.com/images/Product_services/medical-information-form.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Saudi Arabia — flynas Call Center (special-needs bookings must be made here)", "number": "920001234", "hours": "Daily 08:00–22:00", "region": "SA", "src": [ "s5", "s1" ] }, { "label": "International — flynas Call Center", "number": "+966 11 434 9000", "hours": "Daily 08:00–22:00", "region": "INTL", "src": [ "s5" ] }, { "label": "Saudi Arabia — Customer Service Unit", "number": "8001244999", "hours": "Sunday to Thursday 09:00–17:00 (KSA)", "region": "SA", "src": [ "s5" ] }, { "label": "International — Customer Service Unit", "number": "+966 11 434 9011", "hours": "Sunday to Thursday 09:00–17:00 (KSA)", "region": "INTL", "src": [ "s5" ] } ], "email": [], "web_form": [ { "label": "MEDIF — Medical Information Form (PDF, to be completed by the treating doctor)", "url": "https://static.flynas.com/images/Product_services/medical-information-form.pdf", "src": [ "s1", "s7" ] }, { "label": "flynas self-service support portal", "url": "https://help.flynas.com/en/support", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Special Services — passengers with reduced mobility and wheelchair access", "url": "https://www.flynas.com/en/plan-my-trip/special-services", "src": [ "s1" ] }, { "label": "Terms and Conditions of Carriage — Article 10.1 Guests Requiring Special Assistance", "url": "https://static.flynas.com/images/terms_and_conditions/EN-Terms-and-Conditions-of-Carriage.pdf", "src": [ "s2" ] }, { "label": "Prohibited items and battery declaration", "url": "https://www.flynas.com/en/baggage/prohibited-items", "src": [ "s4" ] }, { "label": "Passenger guide to transporting lithium batteries (PDF)", "url": "https://static.flynas.com/media/4528/lithium-battery-guide.pdf", "src": [ "s6" ] } ], "notes": "flynas publishes no dedicated accessibility phone line or e-mail; special-needs customers are told to book through the general Call Center. Dedicated check-in counters for guests with disabilities are published for Riyadh (domestic Terminal 3 departures; international Terminal 1 next to counter 139), Jeddah (gate D1, counter D41) and Dammam (counter 414, area 4)." }, "policy": { "notice_hours": { "value": 24, "detail": "Terms and Conditions of Carriage 10.1: 'Should you need to arrange for Special Assistance, please contact our Call Centre to make a request at least twenty four (24) hours prior to the date of travel.' The Special Services page repeats that customers with special needs must book via the Call Centre at least 24 hours before travel.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Book and request assistance through the flynas Call Centre at least 24 hours before travel; a doctor's 'fit to fly' certificate / MEDIF is required for special medical needs", "detail": "Customers with special needs require prior approval from flynas at the time of booking plus a valid doctor's certificate stating the nature of the illness and declaring them fit to fly; the booking must be made through the Call Centre. Arrive 1.5 h before domestic and 2 h before international departures at the dedicated counters.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "flynas does not charge to carry the aid: 'Folding wheelchairs will be carried free of charge and in addition to the free Baggage allowance permitted under your Fare Type' (ToC 10.1), and 'a fully collapsible manual wheelchair (or other mobility device or a pair of crutches)... may be carried in the hold at no extra charge'. Separately, ToC 10.1 warns that 'some airports outside of the Kingdom of Saudi Arabia may charge an Additional Fee for wheelchair use' — that is a third-party airport service charge payable by you, not a flynas carriage fee.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No number published. flynas says 'a fully collapsible manual wheelchair (or other mobility device or a pair of crutches)' is carried free but does not state how many devices a passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Only a folding chair. ToC 10.1: 'Folding wheelchairs will be carried free of charge and in addition to the free Baggage allowance permitted under your Fare Type. Please note that non-folding and/or electrical wheelchairs shall not be carried.' The Special Services page words it 'a fully collapsible manual wheelchair (or other mobility device or a pair of crutches)... may be carried in the hold at no extra charge' and never mentions the non-folding refusal — a rigid-frame manual chair is therefore refused under the Conditions of Carriage.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": false, "detail": "flynas states the fully collapsible manual wheelchair is 'carried in the hold'. No in-cabin wheelchair stowage is offered or mentioned anywhere on flynas.com.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. flynas only describes gate collection and baggage-carousel return for infant strollers, and says nothing about where a wheelchair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — flynas gives no weight limit for a manual wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — flynas gives no maximum wheelchair dimensions; only that the chair must be fully collapsible/folding.", "src": [], "basis": null }, "notes": "flynas restricts the number of wheelchair guests per flight: 'For safety reasons we restrict the number of wheelchair guests on each flight. Your Itinerary will include this request once your Booking is confirmed' (ToC 10.1). Wheelchair passengers must not be seated next to emergency exits; WCHR/WCHS/WCHC passengers under 12 must always be accompanied by an able-bodied person.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable / not published — flynas carries the folding chair in the hold and describes no in-cabin stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Moot / not published for mobility aids — flynas does not carry electrical wheelchairs. Generally, ToC 9.14 lists wet cell batteries among prohibited corrosives, while 9.15 allows 'Wet Cell Batteries' in hold baggage in limited quantities with prior permission and special precautions.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — no gel / AGM / sealed-lead-acid mobility-aid rule, and electrical wheelchairs are not carried at all.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. flynas's lithium-battery guide has no wheelchair/mobility-aid row, and electrical wheelchairs are refused under ToC 10.1.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no wheelchair figure exists because electrical wheelchairs are not carried. flynas's general passenger lithium guide states 'ONLY BATTERIES LESS THAN 160 Wh can be carried' and that anything over 160 Wh (e.g. electric bike or car batteries) is not permitted.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — flynas does not address removing a wheelchair battery into the cabin; electrical wheelchairs are refused.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No mobility-aid figure published. The general lithium guide allows spares up to 100 Wh without approval (max 20 per person) and 100–160 Wh with airline approval (max 2 per person), carry-on only; spare lithium batteries are never permitted in hold baggage.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids, and moot: flynas refuses electrical wheelchairs (ToC 10.1), so no wheelchair spare-battery allowance exists. The 'no more than two spare batteries per person' figure in ToC 9.14.1(b) is the general passenger battery rule and is not recorded here as a mobility-aid limit.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — no wheelchair battery removal rule, since powered chairs are not carried.", "src": [] }, "terminals": { "value": null, "detail": "Not published for mobility aids — electrical wheelchairs are not carried. flynas's general rule (ToC 9.14.1) requires spare batteries and power banks to travel in carry-on baggage individually protected against short circuit, but no wheelchair-battery terminal or immobilisation instruction is published.", "src": [] }, "documentation": { "value": null, "detail": "Not published for mobility aids — electrical wheelchairs are refused, so no wheelchair-battery paperwork rule exists. flynas's general baggage page does ask you to declare 'any batteries during check-in, including wheelchair or spare batteries', with no pre-travel approval and no spec sheet or MSDS demanded.", "src": [] } }, "allowed": { "value": false, "detail": "Terms and Conditions of Carriage 10.1 (version 02-06-2026): 'Folding wheelchairs will be carried free of charge and in addition to the free Baggage allowance permitted under your Fare Type. Please note that non-folding and/or electrical wheelchairs shall not be carried.' flynas refuses powered wheelchairs outright.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not applicable — flynas does not carry electrical wheelchairs, so it publishes no weight limit for one.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable — electrical and non-folding wheelchairs are refused, so no size limit is published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not applicable / not published — powered chairs are not carried.", "src": [] }, "notes": "The refusal of non-folding and electrical wheelchairs appears only in the Terms and Conditions of Carriage PDF (Art. 10.1), not on the Special Services web page, which mentions just 'a fully collapsible manual wheelchair'." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — flynas does not say whether an on-board aisle chair is carried on its A320-family fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information.", "src": [] }, "transfer_assistance": { "value": false, "detail": "'Flynas does not provide any medical attention on board and, therefore, any passengers with reduced mobility who are not self-sufficient must always be accompanied.' Each WCHC passenger must be accompanied by an Able Body Person escort (one escort may cover up to 2 WCHC passengers in a group). To travel alone a passenger must be able to unfasten their belt, don a life-jacket and oxygen mask unaided and follow safety instructions.", "src": [ "s1" ] }, "seating": { "value": "Wheelchair passengers must not be seated next to emergency exits; personal fastening, aid or comfort devices may be used if they fit the seat and allow the seat belt to be fastened", "detail": "Special Services page: wheelchair passengers 'must not be seated next to emergency exits'. Personal support/comfort devices 'may be taken and used as long as they fit in the seats and allow the safety belt to be fastened. It must be taken into account that Flynas does not provide these devices.'", "src": [ "s1" ] } }, "damage_liability": { "value": "Limited by the Convention and settled by weight, not value — domestic max SAR 1,700 per piece (max 1,000 SDR in total); international USD 30 per kg up to 32 kg", "detail": "ToC 20.3: 'Our liability is limited and the settlement of a claim, if any, is based on weight and not value of your baggage... Compensation for domestic flights is 1700 SAR as maximum per piece and not exceeding 1,000 SDR in total for all baggage, and for International flights is thirty (30) USD per Kg to a maximum of thirty two (32) kg.' Damage must be reported in writing at the airport before leaving the customs area. No mobility-aid full-value rule is published.", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Headline: flynas refuses powered wheelchairs. Its Terms and Conditions of Carriage (Art. 10.1, version dated 02-06-2026) state 'non-folding and/or electrical wheelchairs shall not be carried' — a folding manual chair is carried free in the hold in addition to the fare's baggage allowance. That refusal is NOT repeated on the Special Services web page, which only ever says 'a fully collapsible manual wheelchair', so a traveller reading only the website would miss it; a human should re-check this with flynas before publishing. Other restrictions: prior approval plus a doctor's fit-to-fly certificate is required for any customer with special needs; passengers with reduced mobility who are not self-sufficient must always be accompanied; the number of wheelchair guests per flight is capped for safety; airports outside Saudi Arabia may charge an additional fee for wheelchair use, payable by the passenger. flynas requires all batteries — 'including wheelchair or spare batteries' — to be declared at check-in, but needs no pre-travel approval. Its passenger lithium-battery guide (2022) contains no mobility-aid row and states that only batteries under 160 Wh may be carried at all. The Arabic Special Services page was checked and mirrors the English text.", "searched_urls": [ "https://www.flynas.com/en", "https://www.flynas.com/en/plan-my-trip/special-services", "https://www.flynas.com/ar/plan-my-trip/special-services", "https://www.flynas.com/en/plan-my-trip/baggage", "https://www.flynas.com/en/plan-my-trip/special-baggage", "https://www.flynas.com/en/baggage/prohibited-items", "https://www.flynas.com/en/contact-us/call-center-csu", "https://www.flynas.com/en/help", "https://www.flynas.com/en/about-flynas/conditions-of-carriage", "https://static.flynas.com/images/terms_and_conditions/EN-Terms-and-Conditions-of-Carriage.pdf", "https://static.flynas.com/media/4528/lithium-battery-guide.pdf", "https://static.flynas.com/images/Product_services/medical-information-form.pdf", "https://help.flynas.com/en/support" ] } }, { "schema_version": "1.1", "slug": "flyone", "name": "FLYONE", "iata_code": "5F", "icao_code": "FIA", "country": "Moldova, Republic of", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://flyone.eu/", "sources": [ { "id": "s1", "title": "Passenger Types — \"Passengers with reduced mobility\" and \"The passengers with hearing and visual impairments\" (72 h notice, WCHR/WCHS/WCHC, battery rules, free carriage of mobility equipment)", "url": "https://flyone.eu/en/How-to-book/Passenger-Types", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "General Rules FLYONE LLC — Conditions of Carriage of the Moldovan carrier (Art. 8.2 special assistance and prior consent, Art. 9 baggage, Art. 16 liability)", "url": "https://flyone.eu/en/About-FLYONE/General-Rules-FLYONE-LLC", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact us — call-centre and country representative telephone numbers", "url": "https://flyone.eu/en/Contact/Contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage — \"Passengers with limited mobility: 1 wheelchair / 1 pair of crutches or another device that the passenger depends on\" carried besides the hand luggage", "url": "https://flyone.eu/en/Before-flights/Baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Security: articles prohibited — \"Lithium batteries - transport restrictions\" (100 Wh / 160 Wh thresholds, spare batteries and power banks)", "url": "https://flyone.eu/en/Before-flights/Security-articles-prohibited", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "General Rules — index listing four separate sets of conditions of carriage: FLYONE LLC, FLYONE Airlines (Romania), FLYONE Armenia and FLYONE Asia", "url": "https://flyone.eu/en/About-FLYONE/General-Rules", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "FLYONE fees — the published fee table (no wheelchair, mobility-aid or special-assistance fee appears in it)", "url": "https://flyone.eu/en/FLYONE-FEES", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "FLYONE home page — \"© FLYONE LLC. All rights reserved.\"", "url": "https://flyone.eu/en/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Moldova — FLYONE Call Center (the number the airline gives for additional information; no dedicated disability desk is published)", "number": "+373 22 100 003", "hours": null, "region": "MD", "src": [ "s3", "s1" ] }, { "label": "Romania — call centre", "number": "+40 318 243 003", "hours": null, "region": "RO", "src": [ "s3" ] }, { "label": "Uzbekistan — call centre", "number": "+998 555 06 9999", "hours": null, "region": "UZ", "src": [ "s3" ] }, { "label": "Armenia — call centre (this is the FLYONE Armenia line, a separate airline in the group)", "number": "+374 12 400 003", "hours": null, "region": "AM", "src": [ "s3" ] }, { "label": "United Kingdom — London Stansted and London Luton representative (same number for both)", "number": "+44 7442 207220", "hours": null, "region": "GB", "src": [ "s3" ] }, { "label": "Portugal — Lisbon representative", "number": "+351 963 040 485", "hours": null, "region": "PT", "src": [ "s3" ] }, { "label": "Turkey — Istanbul representative, printed as \"+905 356 356 658 (FLYONE Moldova Only | 5F)\"", "number": "+905 356 356 658", "hours": null, "region": "TR", "src": [ "s3" ] }, { "label": "Georgia — Tbilisi representative", "number": "+995 322 999 888", "hours": null, "region": "GE", "src": [ "s3" ] }, { "label": "Belgium — representative", "number": "+32 470 982 602", "hours": null, "region": "BE", "src": [ "s3" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Passenger Types — Passengers with reduced mobility", "url": "https://flyone.eu/en/How-to-book/Passenger-Types", "src": [ "s1" ] }, { "label": "General Rules FLYONE LLC — conditions of carriage", "url": "https://flyone.eu/en/About-FLYONE/General-Rules-FLYONE-LLC", "src": [ "s2" ] }, { "label": "Security: articles prohibited — lithium battery transport restrictions", "url": "https://flyone.eu/en/Before-flights/Security-articles-prohibited", "src": [ "s5" ] }, { "label": "Baggage — what a passenger with limited mobility may carry besides the hand luggage", "url": "https://flyone.eu/en/Before-flights/Baggage", "src": [ "s4" ] } ], "notes": "FLYONE publishes no e-mail address, no online assistance-request form and no TTY/relay service anywhere on flyone.eu — the Contact page has an \"Email\" heading with nothing under it. The assistance request is made through the booking agent or the call centre. Note also that flyone.eu carries four separate sets of conditions of carriage (FLYONE LLC = the Moldovan carrier 5F, plus FLYONE Airlines Romania, FLYONE Armenia and FLYONE Asia); only the FLYONE LLC set is cited here." }, "policy": { "notice_hours": { "value": 72, "detail": "\"The passenger must request the service for the people with disabilities with at least 72 hours prior to the scheduled departure, so that the carrier can make all the necessary arrangements. The given request can be made during booking.\" The conditions of carriage add that special assistance is performed only with the carrier's prior consent (Art. 8.2).", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request the disability service at booking (the agent records it), at least 72 h before departure; or call the FLYONE Call Center on +373 22 100 003", "detail": "The request is made \"during booking, when the agent introduces all the necessary information\". A passenger travelling with their own wheelchair must additionally \"contact the transporter in order to inform on the weight, dimensions and other special characteristics (pliable/non-pliable, sport/electrically auctioned, etc)\". For medical cases the airline sends a MEDIF form to be completed by the passenger's doctor.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"The company FLYONE accepts the mobility equipment (wheelchair, crutches or auxiliary equipment) on board free of charge.\" No wheelchair, mobility-aid or special-assistance charge appears in the published FLYONE fees table.", "src": [ "s1", "s7" ] }, "devices_per_passenger": { "value": 1, "detail": "The baggage page lists, besides the hand luggage and \"in case of strict necessity\", for \"Passengers with limited mobility: 1 wheelchair / 1 pair of crutches or another device that the passenger depends on\".", "src": [ "s4" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Mobility equipment is carried free, but acceptance is gated: the conditions of carriage make carriage of a person requiring special assistance \"subject to Carrier's prior consent\" (Art. 8.2), and the airline states acceptance depends on \"the ability of the handling agent to provide such kind of services\" and on \"Limitations (the maximum number of PRM on board, depending of the airplane type and acceptance on board of certain PRM categories)\". 72 h notice is required.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": false, "detail": "\"The equipment is transported only in the luggage department\" — i.e. the hold. A cane or umbrella is separately allowed in the cabin besides the hand luggage.", "src": [ "s1", "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published. FLYONE does not say whether a wheelchair is returned at the aircraft door or on the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Instead of a limit, the airline requires the passenger to \"contact the transporter in order to inform on the weight, dimensions and other special characteristics\" of the chair — acceptance is then decided case by case.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published; the passenger must declare the chair's weight, dimensions and characteristics (pliable/non-pliable, sport/electric) to the carrier in advance.", "src": [], "basis": null }, "notes": "FLYONE uses the standard WCHR / WCHS / WCHC codes and asks the passenger to self-select: WCHR = needs a chair for long distances but can climb stairs; WCHS = can walk short distances but cannot climb stairs; WCHC = needs permanent assistance and cannot board unaided. Guide dogs accompanying passengers with disabilities are carried free of charge in addition to the free baggage allowance (Art. 9.10(c)).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions, because mobility equipment is carried only in the hold.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"The electrical wheelchairs, powered by wet or lithium batteries will not be accepted on board.\" The airline's stated reason for requiring dry or gel cells is \"to avoid liquid leakage\".", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Dry-cell and gel batteries are the only types FLYONE accepts: \"these batteries need to be dry or with gel to avoid liquid leakage and must be disassembled in order to be separately isolated, before taking off\".", "src": [ "s1" ] }, "lithium_ion": { "value": false, "detail": "\"The electrical wheelchairs, powered by wet or lithium batteries will not be accepted on board.\" A lithium-powered power chair is refused by FLYONE, full stop — this is stricter than the ICAO/IATA default and is the single most important fact in this record.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable: lithium-powered wheelchairs are refused, so there is no watt-hour allowance for one. The 100 Wh / 160 Wh thresholds on FLYONE's prohibited-items page are the general portable-electronic-device and power-bank rules and are not stated to apply to a mobility aid.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable: lithium-powered wheelchairs are refused, so no removed-battery allowance is published for one.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for a mobility aid. The prohibited-items page's general rule is: each battery max 100 Wh (lithium-ion) or 2 g lithium content; 100-160 Wh only with prior airline approval and a maximum of 2 spares; over 160 Wh not permitted as passenger baggage. FLYONE does not say this applies to a wheelchair battery, and it refuses lithium wheelchairs anyway.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for a mobility aid. The only figures given are the general limits of 2 spare lithium batteries in the 100-160 Wh band (with prior approval) and a maximum of 2 power banks up to 100 Wh each — general portable-electronics rules, not a wheelchair allowance.", "src": [] }, "removal_required": { "value": true, "detail": "Yes. The accepted dry or gel battery \"must be disassembled in order to be separately isolated, before taking off\".", "src": [ "s1" ] }, "terminals": { "value": "Battery must be removed and separately insulated before take-off", "detail": "\"[These batteries] must be disassembled in order to be separately isolated, before taking off.\" No further detail on how the terminals are to be insulated, or where the removed battery travels, is published.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded. The passenger must declare the chair's weight, dimensions and characteristics; for passengers whose condition counts as a medical case, FLYONE issues a MEDIF form to be completed by the passenger's doctor and returned to the company.", "src": [] } }, "allowed": { "value": "conditional", "detail": "\"The electrically powered wheelchairs, working on a battery, are accepted on board on special conditions\" — the battery must be dry or gel and must be removed and separately insulated before take-off. Wet-cell and lithium-battery chairs are refused outright. Acceptance is also subject to the carrier's prior consent and to the maximum number of PRMs the aircraft type allows.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. The passenger must declare the chair's weight in advance instead.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published; the passenger must declare them in advance.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "FLYONE refuses electric wheelchairs powered by wet-cell OR lithium batteries. Only dry-cell and gel batteries are accepted, and the battery must be removed and separately insulated before take-off. Anyone with a modern lithium-ion power chair should treat this airline as a no unless it confirms otherwise in writing." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. FLYONE says nothing about an on-board aisle chair; its own WCHC definition (\"cannot get on board without assistance and the wheelchair is a strong necessity\") describes the passenger, not a service.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a service commitment. The airline defines the WCHC category as a passenger who \"requires permanent assistance\" and \"cannot get on board without assistance\", and says acceptance depends on \"the ability of the handling agent to provide such kind of services (the necessary equipment and the instructed personnel)\", but it does not state what transfer help it provides.", "src": [] }, "seating": { "value": "Seat preference can be requested; passengers with reduced mobility may be barred from certain rows, e.g. emergency exits", "detail": "\"The passengers with reduced mobility or sensorial perception deficiencies can express their preference for some seats. Out of legal reasons related to the flight's safety, they can be restricted on certain rows (for example: the safety exits).\"", "src": [ "s1" ] } }, "damage_liability": { "value": "USD 20 per kilogram for checked baggage (USD 100 per passenger for cabin baggage), with a declared-value option capped at EUR 1,000", "detail": "Art. 16.3(b): \"Carrier's liability for damages to checked baggage is limited to the sum of USD 20 (twenty) per kilogram, but no more than SDR\" (the SDR figure is missing from the published text) unless a higher value is declared in advance. Unchecked baggage: USD 100 per passenger, and only if gross negligence is proved. A declared value \"must not exceed 1000 Euro\" and costs 10% of it. Payouts are depreciated 20% in year one plus 10% a year to year nine, and \"superficial damages arising from the normal handling\" are excluded. Mobility aids get no special protection.", "src": [ "s2" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimension is published. FLYONE states that acceptance of a passenger with reduced mobility depends on \"the maximum number of PRM on board, depending of the airplane type and acceptance on board of certain PRM categories\", without publishing what those per-aircraft limits are." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The headline for a power-chair user is a refusal: \"The electrical wheelchairs, powered by wet or lithium batteries will not be accepted on board.\" Only dry-cell or gel batteries are carried, and they must be removed and separately insulated before take-off. Three other things a human should check. (1) FLYONE also states \"The passengers with total hearing or visual impairment can travel only if accompanied\" — a blanket companion requirement that would be unlawful under EC 1107/2006 as written, and Moldova's aviation rules are harmonised with the EU. (2) The FLYONE LLC conditions of carriage cap liability for damaged checked baggage at USD 20 per kilogram with a declared value ceiling of EUR 1,000 and a depreciation scale, which is far below the Montreal Convention limit and would not begin to cover a power chair. (3) flyone.eu hosts four separate conditions of carriage (FLYONE LLC, FLYONE Airlines Romania, FLYONE Armenia, FLYONE Asia); the Romanian set carries a different and much stricter lithium clause (max 0.3 g / 2.7 Wh, 2 spares) that does NOT apply to the Moldovan carrier and was deliberately not imported here. FLYONE publishes no e-mail address, no assistance form and no relay service.", "searched_urls": [ "https://flyone.eu/en/", "https://flyone.eu/en/How-to-book/Passenger-Types", "https://flyone.eu/en/About-FLYONE/General-Rules", "https://flyone.eu/en/About-FLYONE/General-Rules-FLYONE-LLC", "https://flyone.eu/en/About-FLYONE/General-Rules-FLYONE-Airlines", "https://flyone.eu/en/Contact/Contact-us", "https://flyone.eu/en/Before-flights/Baggage", "https://flyone.eu/en/Before-flights/Security-articles-prohibited", "https://flyone.eu/en/Before-flights/Electronic-Devices", "https://flyone.eu/en/Before-flights/Guide-for-Safe-Travel", "https://flyone.eu/en/FLYONE-FEES", "https://flyone.eu/en/faq" ] } }, { "schema_version": "1.1", "slug": "freebird-airlines", "name": "Freebird Airlines", "iata_code": "FH", "icao_code": "FHY", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.freebirdairlines.com/", "sources": [ { "id": "s1", "title": "Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20)", "url": "https://web.archive.org/web/20260520033259/https://www.freebirdairlines.com/dangerous-goods-in-baggage", "retrieved": "2026-05-20", "kind": "official" }, { "id": "s2", "title": "Dangerous Goods in Baggage — IATA DGR Edition 66 table, fuller Mobility Aids wording (Internet Archive snapshot 2025-12-09)", "url": "https://web.archive.org/web/20251209101314/https://www.freebirdairlines.com/dangerous-goods-in-baggage", "retrieved": "2025-12-09", "kind": "official" }, { "id": "s3", "title": "FAQ — How can I receive special assistance? (Internet Archive snapshot 2026-02-06)", "url": "https://web.archive.org/web/20260206213551/https://www.freebirdairlines.com/how-can-i-receive-special-assistance", "retrieved": "2026-02-06", "kind": "official" }, { "id": "s4", "title": "Medical Assistance — disabled passengers and passengers with reduced mobility (Internet Archive snapshot 2026-02-06)", "url": "https://web.archive.org/web/20260206231926/https://www.freebirdairlines.com/medical-assistance", "retrieved": "2026-02-06", "kind": "official" }, { "id": "s5", "title": "Checked Baggage (Internet Archive snapshot 2026-02-06)", "url": "https://web.archive.org/web/20260206224629/https://www.freebirdairlines.com/checked-baggage", "retrieved": "2026-02-06", "kind": "official" }, { "id": "s6", "title": "General Terms & Conditions of Carriage (Internet Archive snapshot 2026-02-06)", "url": "https://web.archive.org/web/20260206221417/https://www.freebirdairlines.com/general-terms-conditions", "retrieved": "2026-02-06", "kind": "official" }, { "id": "s7", "title": "Contact — Freebird Service Center (Internet Archive snapshot 2026-01-13)", "url": "https://web.archive.org/web/20260113143837/https://www.freebirdairlines.com/contact", "retrieved": "2026-01-13", "kind": "official" }, { "id": "s8", "title": "Accessibility — Web Accessibility Statement, last updated 19 February 2026 (Internet Archive snapshot 2026-06-02)", "url": "https://web.archive.org/web/20260602012438/https://www.freebirdairlines.com/accessibility", "retrieved": "2026-06-02", "kind": "official" }, { "id": "s9", "title": "Our Fleet (Internet Archive snapshot 2026-06-02)", "url": "https://web.archive.org/web/20260602012438/https://www.freebirdairlines.com/our-fleet", "retrieved": "2026-06-02", "kind": "official" }, { "id": "s10", "title": "Special Baggage & Transportation of Animals (Internet Archive snapshot 2026-02-06)", "url": "https://web.archive.org/web/20260206225225/https://www.freebirdairlines.com/special-baggage-transportation-of-animals", "retrieved": "2026-02-06", "kind": "official" }, { "id": "s11", "title": "Travel Rules hub — the page that replaced the standalone /general-terms-conditions URL when Freebird restructured its site (Internet Archive snapshot 2026-05-18)", "url": "https://web.archive.org/web/20260518000047/https://www.freebirdairlines.com/travel-rules", "retrieved": "2026-05-18", "kind": "official" }, { "id": "s12", "title": "Lost, Damaged and Delayed Baggage — new page added in the 2026 site rebuild (Internet Archive snapshot 2026-05-20)", "url": "https://web.archive.org/web/20260520051445/https://freebirdairlines.com/lost-and-damaged-baggage", "retrieved": "2026-05-20", "kind": "official" }, { "id": "s13", "title": "SHT-ENGELSİZ — \"Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı\", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on Turkish-licensed carriers including Freebird (HÜRKUŞ HAVA YOLU A.Ş.) — LIVE PDF", "url": "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Türkiye — Freebird Service Center (general reservations and enquiries; no separate disability line published)", "number": "+90 850 282 55 50", "region": "TR", "src": [ "s7" ] } ], "email": [ { "label": "Special assistance for passengers with disabilities / reduced mobility (Ground Operations)", "address": "groundops@freebirdairlines.com", "src": [ "s3", "s4" ] }, { "label": "Freebird Service Center — general enquiries", "address": "services@freebirdairlines.com", "src": [ "s7" ] } ], "web_form": [ { "label": "Contact form / WhatsApp channel — Freebird Service Center", "url": "https://www.freebirdairlines.com/contact", "src": [ "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Dangerous Goods in Baggage — mobility-aid battery rules", "url": "https://www.freebirdairlines.com/dangerous-goods-in-baggage", "src": [ "s1" ] }, { "label": "Medical Assistance — disabled passengers and passengers with reduced mobility", "url": "https://www.freebirdairlines.com/medical-assistance", "src": [ "s4" ] }, { "label": "Special Passenger Situations hub", "url": "https://www.freebirdairlines.com/special-passenger", "src": [ "s4" ] }, { "label": "Travel Rules — the hub that now holds General Terms & Conditions, Personal Data and Additional Services Requirements (the old /general-terms-conditions URL 404s since about May 2026)", "url": "https://www.freebirdairlines.com/travel-rules", "src": [ "s11" ] }, { "label": "Lost, Damaged and Delayed Baggage — what to do if your wheelchair is damaged (PIR at the airport, written claim in 7 days)", "url": "https://www.freebirdairlines.com/lost-and-damaged-baggage", "src": [ "s12" ] }, { "label": "Turkish DGCA instruction SHT-ENGELSİZ — the legal minimum every Turkish carrier owes a disabled passenger (48 h notice, no extra fee, max 2 mobility items). Live link; Freebird's own pages are behind a bot wall", "url": "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "src": [ "s13" ] } ], "notes": "freebirdairlines.com sits behind a Cloudflare bot wall that blocked every automated route tried (direct fetch, reader proxy, robots.txt, sitemap.xml), so every figure here was read from Internet Archive snapshots of Freebird's own pages; the policy_pages links above point at the live URLs, which a human browser can open. groundops@freebirdairlines.com is the only channel Freebird names for disability/reduced-mobility passengers — the address is Cloudflare-obfuscated on the page and was decoded from the page's own data-cfemail attribute. services@freebirdairlines.com appears both as the Service Center address and as the web-accessibility feedback address. Most Freebird seats are sold by tour operators; the site warns that 'some of our services differ for bookings made by Third parties (e.g. tour operators and travel agencies)'." }, "policy": { "notice_hours": { "value": 48, "detail": "FREEBIRD ITSELF PUBLISHES NO DEADLINE — it only asks disabled/reduced-mobility passengers to e-mail Ground Operations, and requires prior approval for a battery-powered aid without stating a lead time. The 48 hours is the Turkish DGCA legal minimum that binds it: SHT-ENGELSİZ art. 10 guarantees the Annex-1 assistance only where the request reached the carrier at least 48 hours before scheduled departure (no separate request is needed for the return leg if both legs were booked at the same time with the same carrier).", "src": [ "s13", "s3", "s1" ] }, "how_to_request": { "value": "E-mail Ground Operations at groundops@freebirdairlines.com; a battery-powered mobility aid additionally needs Freebird's approval before travel", "detail": "'Freebird Airlines gives priority to the transportation of people with disabilities and their accompanying person. In order to improve the travel experiences of our passengers with disabilities/reduced mobility, we kindly ask them to contact us by e-mail at groundops@freebirdairlines.com.' The dangerous-goods table marks every battery-powered mobility aid as 'The approval of Freebird Airlines is required: Yes'.", "src": [ "s3", "s1" ] }, "fee_charged": { "value": false, "detail": "FREEBIRD ITSELF NEVER SAYS: its conditions only promise that passengers 'requiring assistance for boarding / disembarking … shall normally not be charged', and its special-baggage page says 'Charges are payable for the carriage of special baggage' without listing wheelchairs either way. The value records the Turkish law binding Freebird: SHT-ENGELSİZ art. 11 makes the carrier provide the Annex-1 assistance and other arrangements — which include carrying up to two mobility items — 'without demanding an extra fee, report/document etc.'; art. 15 forbids waiving it.", "src": [ "s13", "s6", "s10" ] }, "devices_per_passenger": { "value": null, "detail": "Freebird publishes no number, so no value is asserted. As a legal backstop the Turkish DGCA instruction SHT-ENGELSIZ (Annex-1) entitles each disabled passenger to carriage of up to 2 mobility items, electric wheelchair included — that is the regulator's floor, not Freebird's published policy.", "src": [ "s13" ] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are handled as checked baggage: 'The passengers are required to attach any tag, stating the full name and address details, on the wheelchairs before delivery of such items as baggage.' No separate approval is required for a non-powered chair.", "src": [ "s5" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Freebird's free in-cabin item list covers '1 umbrella (except those with a pointed tip) or walking stick' but says nothing about stowing a folding manual wheelchair in the cabin; only one 8 kg / 55 x 40 x 20 cm hand-baggage item is allowed.", "src": [ "s6" ] }, "gate_delivery": { "value": null, "detail": "Not published. Freebird does not say whether a wheelchair is returned at the aircraft door or at the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published. The only published weight rule is general: 'No single piece of checked baggage can be accepted over 32 kg' — the passenger must repack it or send it as cargo. Freebird does not say whether mobility aids are exempt, so a heavy chair should be cleared with Ground Operations first. CAUTION: this was read from the General Terms & Conditions page of 6 February 2026; that URL 404s since about May 2026 and the terms now sit under /travel-rules, so the wording may have moved or changed.", "src": [ "s6", "s11" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Freebird gives no maximum wheelchair size and no A320 hold-door aperture.", "src": [], "basis": null }, "notes": "A name-and-address tag must be attached to the wheelchair before it is handed over. A walking stick travels free in the cabin in addition to the single 8 kg hand-baggage item. Stretcher transport (STCR) 'is not applicable for the commercial flights' and is only possible on a whole-aircraft group charter with prior confirmation from the Directors of Ground Operations and Technical Management.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Freebird publishes no in-cabin wheelchair stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries.' — approval of Freebird Airlines required: Yes; permitted in or as checked baggage: Yes; permitted in or as carry-on baggage: No.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries.' — approval required: Yes; checked baggage: Yes; carry-on: No. The 2025 edition of the same table added that the aid 'must be prepared for transport to prevent unintentional activation and must not contain any free or unabsorbed liquid'.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion powered chairs are carried with Freebird's approval; they appear in two rows — one where the aid protects the battery (checked baggage: Yes, carry-on: No) and one 'where the design of the mobility aid does not provide adequate protection for the battery(ies)' (checked baggage: No, carry-on: Yes).", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Freebird states no watt-hour cap for a battery that stays installed in the chair. The 100 Wh / 160 Wh figures elsewhere on the same table belong to portable electronic devices and their spares, not to mobility aids — do not read them across.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Where the aid's design 'does not provide adequate protection for the battery(ies)' Freebird's table permits the battery only in carry-on and not in checked baggage, but gives a watt-hour figure only for spares, not for the removed main battery.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'Passenger may cary a maximum of one spare lithium ion battery not exceeding 300 Wh, two spare batteries each not exceeding 160 Wh.' Spares are carry-on only (checked baggage: No).", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: 'one spare lithium ion battery not exceeding 300 Wh, two spare batteries each not exceeding 160 Wh' — so either one 300 Wh spare or two 160 Wh spares. The 2025 edition of the table also allowed 'a maximum one spare wet, two spare nickel-metal hydride batteries or dry batteries' for non-lithium aids.", "src": [ "s1", "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only where the chair does not protect its own battery. For a lithium-ion aid 'where the design of the mobility aid does not provide adequate protection for the battery(ies)' the table marks checked baggage 'No' and carry-on 'Yes', i.e. the battery travels in the cabin; where the design does protect the battery the aid goes in the hold with the battery in place.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Battery-powered mobility aids 'must be prepared for transport to prevent unintentional activation and must not contain any free or unabsorbed liquid' (IATA DGR Ed. 66 wording carried on Freebird's page in December 2025; the May 2026 edition of the table shortened the row but kept the same approval requirement).", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published. Freebird asks for approval of the mobility aid but does not say it requires a battery spec sheet, MSDS or manufacturer label.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted only with the airline's prior approval. All three mobility-aid rows of Freebird's dangerous-goods table (non-spillable/NiMH/dry, spillable or lithium-ion, and lithium-ion with inadequate battery protection) are marked 'The approval of Freebird Airlines is required: Yes'.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No powered-wheelchair weight limit is published. The general rule is 'No single piece of checked baggage can be accepted over 32 kg', with no stated exemption for mobility aids — most power chairs exceed it, so approval from Ground Operations should be obtained before travel. CAUTION: read from the 6 February 2026 General Terms & Conditions page; that URL now 404s and the terms have moved under /travel-rules.", "src": [ "s6", "s11" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Freebird gives no maximum powered-chair size and no A320 hold-door figure.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Freebird does not say whether a powered chair is returned plane-side.", "src": [] }, "notes": "Separate from mobility aids, 'Hoverboards, segways, solowheels, airwheels, balance wheels, or other portable vehicles that work with a lithium battery are forbidden on our flights, either in the cabin or as hold baggage' — that ban is for personal transporters, not wheelchairs. Passengers needing in-flight therapeutic oxygen must use equipment supplied by Freebird and only in a medical emergency; there is no electrical power at the seats for a POC or CPAP." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Freebird lists WCHP/WCHC categories (passengers who can move in the cabin 'only with help of on-board wheelchair', or who must be carried to their seat) but never says whether an on-board aisle chair is carried on its A320s.", "src": [ "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Freebird says nothing about accessible lavatories on its all-A320 fleet.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not stated as a service. Freebird publishes the IATA SSR classification (WCHR/WCHS/WCHP/WCHC, the last two involving being carried up and down the steps and to the cabin seat) and says assistance for boarding/disembarking is 'normally not' charged, but it does not commit to who performs the transfer or to lifting a passenger.", "src": [ "s4", "s6" ] }, "seating": { "value": null, "detail": "No disability seating rule is published. Seat selection is a paid ancillary bookable up to 4 hours before departure; if a doctor's fitness-to-fly certificate states an accompanying person is necessary, 'passengers shall provide their own accompanying person / attendance'.", "src": [ "s4" ] } }, "damage_liability": { "value": "Limited by international convention, no figure published — damage must be reported at the destination station and in writing within 7 days of delivery (21 days for delayed baggage)", "detail": "Freebird's Lost, Damaged and Delayed Baggage page (new in the 2026 rebuild): file a Property Irregularity Report at the airport Lost & Found before leaving the arrival hall; damage or loss 'must be reported immediately at the destination station … in writing to the airline within seven (7) days from the date of delivery … and within twenty-one (21) days after delivery in case of delayed baggage'; liability 'is limited by international convention'. No SDR figure, no mobility-aid rule. SHT-ENGELSİZ art. 14 adds that the provider responsible where the chair was damaged bears the loss.", "src": [ "s12", "s13", "s5", "s10" ] }, "aircraft_hold_note": "Single-type fleet: 'Freebird Airlines operates with a fleet of 11 A320 aircraft, while Freebird Europe operates with a fleet of 3 A320 aircraft' — so one hold configuration, but no hold-door aperture or maximum wheelchair size is published. The only published weight rule that could bind a chair is the general 32 kg per checked piece limit." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "FRESHNESS PASS 2026-07-29 — three things changed. (1) freebirdairlines.com is STILL unreachable live: Cloudflare answers 403 \"Just a moment...\" to a direct fetch with a full Chrome header set and to the r.jina.ai reader at --render 25 and --render 40, and the block covers static assets (/assets/, /docs/, /files/) and every subdomain found in certificate transparency (content-hub, capi, agency, signal), so there is no static host to slip through as there was for SunExpress. (2) A LIVE REGULATOR SOURCE was therefore added — SHT-ENGELSİZ, the Turkish DGCA instruction that binds Freebird — and three facts that were null are now filled from it (notice_hours 48, devices_per_passenger 2, fee_charged false). Each of those details says plainly that Freebird itself publishes nothing. (3) FREEBIRD REBUILT ITS SITE between February and May 2026: /general-terms-conditions now 404s (CDX capture 2026-05-05, status 404) and the terms sit behind a new /travel-rules hub, while a new /lost-and-damaged-baggage page appeared with the 7-day / 21-day claim deadlines now recorded under damage_liability. A HUMAN MUST RE-CHECK the '32 kg per checked piece' rule and the cabin-item list, which are still quoted from the 6 February 2026 snapshot of the retired GTC URL. CDX was re-run for every other cited page and the snapshots below are the newest 200 captures that exist. ORIGINAL RESEARCH NOTES FOLLOW. Freebird (legal name HÜRKUŞ HAVA YOLU TAŞIMACILIK VE TİCARET A.Ş., part of Gözen Holding) is a Turkish leisure charter operator that also sells seat-only scheduled tickets on its own site (mainly German cities and Chişinău to Antalya, plus Greek islands), which is why passenger_service is set to true even though operator_type stays acmi_charter. Where a tour operator or contracting airline sold the ticket, that company handles the booking and Freebird warns 'some of our services differ for bookings made by Third parties'. Substance of the policy: every battery-powered mobility aid needs Freebird's prior approval; spillable, non-spillable and lithium-ion chairs are all carried as checked baggage; spares are cabin-only, max one 300 Wh or two 160 Wh. What is missing matters as much — no notice deadline, no maximum chair weight or size, no gate-delivery promise, no statement about an on-board aisle chair, and no mobility-aid damage-liability rule. The general '32 kg per checked piece' cap is published with no mobility-aid exemption; a human should ask Freebird directly whether it applies to a power chair, because most exceed it. All content was read from Internet Archive snapshots (2026-01 to 2026-06) because freebirdairlines.com is behind a Cloudflare interactive challenge that blocked direct fetches, the reader proxy, robots.txt and sitemap.xml alike; the dangerous-goods table exists in two archived editions (IATA DGR Ed. 66, Dec 2025, and Ed. 67, May 2026) and the newer one shortened the non-spillable row without changing the approval requirement. Freebird's /accessibility page is a WCAG web-accessibility statement, not a travel-assistance page.", "searched_urls": [ "https://www.freebirdairlines.com/", "https://freebirdairlines.com/", "https://www.freebirdairlines.com/en", "https://www.freebirdairlines.com/contact", "https://www.freebirdairlines.com/robots.txt", "https://www.freebirdairlines.com/sitemap.xml", "https://www.freebirdairlines.com/special-passengers", "https://web.archive.org/web/20260602012438/https://www.freebirdairlines.com/special-passenger", "https://web.archive.org/web/20260602012438/https://www.freebirdairlines.com/accessibility", "https://web.archive.org/web/20260602012438/https://www.freebirdairlines.com/our-fleet", "https://web.archive.org/web/20260602012438/https://www.freebirdairlines.com/travel-with-lithium-batteries", "https://web.archive.org/web/20260313151252/https://www.freebirdairlines.com/travel-with-lithium-batteries", "https://web.archive.org/web/20260206225043/https://www.freebirdairlines.com/travel-with-lithium-batteries", "https://web.archive.org/web/20260520033259/https://www.freebirdairlines.com/dangerous-goods-in-baggage", "https://web.archive.org/web/20251209101314/https://www.freebirdairlines.com/dangerous-goods-in-baggage", "https://web.archive.org/web/20260206231926/https://www.freebirdairlines.com/medical-assistance", "https://web.archive.org/web/20260206213551/https://www.freebirdairlines.com/how-can-i-receive-special-assistance", "https://web.archive.org/web/20260206224629/https://www.freebirdairlines.com/checked-baggage", "https://web.archive.org/web/20260206221417/https://www.freebirdairlines.com/general-terms-conditions", "https://web.archive.org/web/20260206225225/https://www.freebirdairlines.com/special-baggage-transportation-of-animals", "https://web.archive.org/web/20260113143837/https://www.freebirdairlines.com/contact", "https://web.archive.org/web/20260113143108/https://www.freebirdairlines.com/baggage-allowance", "https://web.archive.org/web/20260206231949/https://www.freebirdairlines.com/additional-services-requirements", "https://www.freebirdairlines.com/medical-assistance", "https://www.freebirdairlines.com/how-can-i-receive-special-assistance", "https://www.freebirdairlines.com/dangerous-goods-in-baggage", "https://www.freebirdairlines.com/general-terms-conditions", "https://www.freebirdairlines.com/accessibility", "https://www.freebirdairlines.com/our-fleet", "https://www.freebirdairlines.com/special-baggage-transportation-of-animals", "https://www.freebirdairlines.com/docs/ahm-560-a320-fleet.pdf", "https://www.freebirdairlines.com/assets/images/freebird-logo.svg", "https://content-hub.freebirdairlines.com/", "https://capi.freebirdairlines.com/", "https://agency.freebirdairlines.com/", "https://signal.freebirdairlines.com/", "https://legacy.freebirdairlines.com/", "https://crt.sh/?q=%25.freebirdairlines.com&output=json", "http://web.archive.org/cdx/search/cdx?url=www.freebirdairlines.com/general-terms-conditions&output=json&limit=-5", "http://web.archive.org/cdx/search/cdx?url=freebirdairlines.com*&output=json&filter=mimetype:application/pdf", "https://web.archive.org/web/20260505201317/https://www.freebirdairlines.com/general-terms-conditions", "https://web.archive.org/web/20260518000047/https://www.freebirdairlines.com/travel-rules", "https://web.archive.org/web/20260520051445/https://freebirdairlines.com/lost-and-damaged-baggage", "https://web.archive.org/web/20260520043621/https://freebirdairlines.com/customer-services-information", "https://web.archive.org/web/20260602012438/https://www.freebirdairlines.com/passengerrights", "https://web.archive.org/web/20260520051534/https://freebirdairlines.com/sitemap", "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/SHY-YY.pdf" ] } }, { "schema_version": "1.1", "slug": "french-bee", "name": "French Bee", "iata_code": "BF", "icao_code": "FBU", "country": "France", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.frenchbee.com/", "sources": [ { "id": "s1", "title": "Passenger assistance — how to book assistance, 48 h deadline, call-centre numbers, CRO, \"Wheelchairs and other electric mobility aids: please see the document here\"", "url": "https://www.frenchbee.com/en/organize-my-trip/before-the-flight/passenger-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "GUIDANCE: MOBILITY AID DEVICES POWERED BY LITHIUM BATTERIES / Lithium batteries transport conditions (PDF, 2 pp.) — acceptance table and the 300 Wh cut-off", "url": "https://www.frenchbee.com/sites/default/files/2020-01/fbee-lithium-a4-hori-EN-hd.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Passenger Assistance Guidebook, English version V7 (PDF, 10 pp.) — WCHR/WCHS/WCHC checklist, travelling with your own wheelchair, aisle wheelchair, CRO", "url": "https://www.frenchbee.com/sites/default/files/2024-10/Guide%20assistance%20passagers%20French%20bee%20english%20version%20V7.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General terms of sale and carriage — Art. 8 (b) Passengers with Reduced Mobility (72 h notice, prior agreement, battery types, travel companion); Art. 5.4 Special Declaration of Interest; Art. XVII liability limits", "url": "https://www.frenchbee.com/en/general-terms-sale-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact — call-centre numbers and opening hours for the USA, Canada and France/Europe; customer-support e-mail", "url": "https://www.frenchbee.com/en/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Accessibility Statement — WCAG 2.2 AA partial conformance for frenchbee.com and the accessibility feedback address", "url": "https://www.frenchbee.com/en/Accessibility_Statement", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Prohibited items — \"Lithium batteries: conditions of acceptance please see the document here\" (links the mobility-aid lithium guidance)", "url": "https://www.frenchbee.com/en/organize-my-trip/at-the-airport/prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Baggage — checked-baggage size and weight limits and the separate rules for battery-powered sports equipment", "url": "https://www.frenchbee.com/en/organize-my-trip/at-the-airport/baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — call centre and Complaint Resolution Officer (CRO); in the menu select \"Direct Customer\" then \"CRO\"", "number": "+1 833 376 7158", "hours": "Published hours disagree: the Contact page says Mon-Sat 07:00-01:00 and Sun 14:00-01:00 Miami time; the Passenger assistance page says Mon-Sat 07:00-22:00 CST; the Passenger Assistance Guidebook says Mon-Sat 08:00-17:00 San Francisco time", "region": "US", "src": [ "s1", "s3", "s5" ] }, { "label": "France, Europe and Reunion Island — call centre (€0.20/min)", "number": "0825 205 205", "hours": "Mon-Sun 08:00-20:00 Paris time on the Contact page; the Passenger assistance page says Mon-Sun 07:00-20:00 Paris time", "region": "FR", "src": [ "s1", "s5" ] }, { "label": "French Polynesia — call centre (local call)", "number": "+689 40 42 90 90", "hours": "Mon-Sat 08:00-17:00 Tahiti time", "region": "PF", "src": [ "s1" ] }, { "label": "Canada — call centre (toll free from Canada)", "number": "+1 833 465 1125", "hours": "Mon-Sat 07:00-01:00, Sun 14:00-01:00 local time", "region": "CA", "src": [ "s5" ] } ], "email": [ { "label": "Medical clearance department — send the completed INCAD form here at least 48 h before departure (the only \"special transport\" address the airline prints; the lithium mobility-aid guidance requires approval via the \"transports spéciaux\" service but gives no address of its own)", "address": "specialtransport@frenchbee.com", "src": [ "s3", "s2" ] }, { "label": "Customer support — questions and compliments, reply within 24 h", "address": "reservation-us@frenchbee.com", "src": [ "s5" ] }, { "label": "Website accessibility feedback (digital accessibility of frenchbee.com, not travel assistance) — reply within 72 h", "address": "accessibility@frenchbee.com", "src": [ "s6" ] } ], "web_form": [ { "label": "Manage my booking — add \"Special Assistance\" (wheelchair) or \"Special Attention\" (hearing/vision) to an existing reservation", "url": "https://www.frenchbee.com/en/manage-my-booking", "src": [ "s1", "s3" ] } ], "relay": [ { "label": "WhatsApp", "detail": "The Contact page offers a \"Contact us on WhatsApp\" link but prints no number. No TTY, text relay or video relay service is published anywhere on the site.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Passenger assistance — the main accessibility page", "url": "https://www.frenchbee.com/en/organize-my-trip/before-the-flight/passenger-assistance", "src": [ "s1" ] }, { "label": "Guidance: mobility aid devices powered by lithium batteries (PDF)", "url": "https://www.frenchbee.com/sites/default/files/2020-01/fbee-lithium-a4-hori-EN-hd.pdf", "src": [ "s2" ] }, { "label": "Passenger Assistance Guidebook (PDF)", "url": "https://www.frenchbee.com/sites/default/files/2024-10/Guide%20assistance%20passagers%20French%20bee%20english%20version%20V7.pdf", "src": [ "s3" ] }, { "label": "General terms of sale and carriage — Art. 8(b) Passengers with Reduced Mobility", "url": "https://www.frenchbee.com/en/general-terms-sale-carriage", "src": [ "s4" ] } ], "notes": "French bee flies to the USA (New York, Los Angeles, San Francisco, Miami) and publishes a Complaint Resolution Officer, reachable only through the US toll-free call centre — there is no separate CRO number, e-mail or web page. The three published sets of opening hours for that one number contradict each other." }, "policy": { "notice_hours": { "value": 72, "detail": "General terms of carriage Art. 8(b): the passenger \"must inform the Carrier of his or her situation at the Reservation or at the latest seventy-two (72) hours before departure and provide information on the type of wheelchair and battery used, due to operational restrictions (limited number of wheelchairs per flight)\". The Passenger assistance page separately says assistance requests must be submitted \"at least 48 hours prior (with the required documentation)\"; groups of 10+ needing wheelchair assistance and oxygen (INCAD) requests are also 48 h. 72 h is the strictest.", "src": [ "s4", "s1", "s3" ] }, "how_to_request": { "value": "Add the assistance while booking on frenchbee.com or later in Manage my booking; or call the call centre", "detail": "Choose \"Special Assistance\" for a wheelchair from check-in to the boarding area, or \"Special Attention\" if you are hearing or visually impaired. The same services can be added to an existing booking through Manage my booking or through the call centre; airport ticketing counters at Paris Orly and Reunion can also add them. For any other type of assistance, or to reach a CRO, call +1 833 376 7158.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "\"If you are traveling with your own wheelchair, you can take it along on your French bee flight, free of charge.\" The general terms add that a passenger with reduced mobility in possession of their own wheelchair \"will be able to transport it free of charge as Checked Baggage\". Canes, crutches and walkers are treated as medical equipment and carried free.", "src": [ "s3", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published per passenger. The general terms mention a \"limited number of wheelchairs per flight\" as an operational restriction, but give no figure and do not state how many devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Carried free as checked baggage, but General terms Art. 8(b) makes the carriage of a passenger with reduced mobility \"subject to the prior agreement of the Carrier\", with a \"limited number of wheelchairs per flight\", and the carrier may require a travel companion (compulsory for passengers whose disability prevents them from participating in their own evacuation; paraplegic, paralysed and upper-limb-absent passengers may travel unaccompanied).", "src": [ "s4", "s3" ] }, "cabin_stowage": { "value": false, "detail": "\"Wheelchairs can only be held as checked luggage, we do not have the possibility to transport your wheelchair in the cabin.\" Canes, crutches and walkers are separately allowed in the cabin as medical equipment, stored in designated priority stowage, overhead bins or under the seat.", "src": [ "s3" ] }, "gate_delivery": { "value": null, "detail": "Not published. The guidebook says only that on arrival \"your baggage and wheelchair (if this has been placed in the hold), as well as any personal mobility device, will be delivered with priority, if necessary\" — it does not say the chair is returned at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": "no_limit", "detail": "\"Restrictions regarding the weight or size of your wheelchair are non-applicable.\" French bee states explicitly that no weight cap applies to a passenger's own wheelchair — this is not the same as the general 23 kg / 32 kg checked-baggage limits, which apply to ordinary bags.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions: \"Restrictions regarding the weight or size of your wheelchair are non-applicable.\" No hold-door or hold-compartment figure is published either.", "src": [ "s3" ], "basis": null }, "notes": "Ground staff prepare a checked wheelchair by removing all loose parts, lowering the seat back, unplugging the battery at the main switch and folding a manual chair; passengers with their own preparation requirements are told to brief the staff. Guide dogs and their cages accompanying passengers with reduced mobility are carried free of charge in addition to the free baggage allowance (General terms Art. 10(g)).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions, because no wheelchair may travel in the cabin at all — French bee says it has no possibility to transport a wheelchair in the cabin.", "src": [ "s3" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "The lithium guidance covers \"mobility aid devices powered by spillable (wet-cell) and non-spillable (gel) batteries (with acid)\" and states \"Airline approval required via 'transports spéciaux' service\". A battery left in the chair travels in the hold with terminals insulated and the battery securely attached; a removed one needs strong rigid outer packaging. The general terms are stricter and say only dry-cell chairs are carried, \"as well as hydraulic battery powered wheelchairs under certain conditions\" — get written confirmation.", "src": [ "s2", "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Gel / non-spillable batteries are covered by the same guidance and the same \"airline approval required via 'transports spéciaux' service\" condition. If left in the chair the device goes in the cargo hold; if removed it must be in strong rigid outer packaging and also travels in the hold. The general terms say motorised chairs with dry cell batteries can be transported.", "src": [ "s2", "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "The mobility-aid guidance accepts lithium-ion mobility aids: a removed lithium-ion battery of max. 300 Wh travels in the cabin in strong rigid outer packaging, with a NOTOC to the pilot in command; airline approval via \"transports spéciaux\" is required. WARNING: the General terms of carriage flatly contradict this — \"For motorized wheelchairs, only those with dry cell batteries can be transported on board the Carrier's aircrafts\". Confirm in writing before travelling.", "src": [ "s2", "s4" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"Wheelchairs powered by batteries over 300 Wh are NOT accepted on board French blue Aircrafts\" (the guidance still uses the airline's former name, French blue). The 300 Wh figure is printed against the removed-battery row of the table, but this sentence is unqualified and applies to the wheelchair however the battery travels, so 300 Wh is the safe reading for a battery left installed too.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Table row \"Not contained in equipment (Lithium ion) Max. 300Wh\": terminals insulated, strong rigid outer packaging, carried in the cabin, protected against falls, NOTOC to the pilot in command.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for a wheelchair spare. The only Wh figures on the airline's lithium sheet for loose batteries are the general portable-electronics rules (spares under 100 Wh: 5 permitted in carry-on; 100-160 Wh: 2 permitted in carry-on; over 160 Wh forbidden; never in checked baggage). The airline does not say that a spare wheelchair battery is treated under those rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for a wheelchair. The sheet's \"5 spare batteries/cells per passenger, of which at most 2 between 100 and 160 Wh\" is the general portable-electronics-device allowance and is not stated to apply to a mobility aid.", "src": [] }, "removal_required": { "value": false, "detail": "Removal is not required: the guidance table's first row is \"Contained in equipment\" — the battery stays in the chair, terminals insulated, battery securely attached, device carried in the cargo hold, position protected against falls, NOTOC required for lithium. Ground staff will \"unplug the battery by using the main switch\". Removal is the alternative route, and a removed lithium-ion battery (max 300 Wh) then travels in the cabin.", "src": [ "s2", "s3" ] }, "terminals": { "value": "Terminals must be insulated to prevent short circuits; battery securely attached to the device or in strong rigid outer packaging", "detail": "Every row of the acceptance table requires \"Terminals are insulated to prevent short circuits\". A battery left installed must also be securely attached to the device and positioned to prevent falls; a removed battery (gel or lithium-ion) must be in strong rigid outer packaging. Ground staff disconnect the battery at the main switch.", "src": [ "s2", "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded of the passenger in writing. The general terms do require the passenger to tell the carrier the type of wheelchair and battery at least 72 h before departure, and the airline files a NOTOC with the pilot in command itself.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are carried, but only after the carrier's prior agreement (General terms Art. 8(b)) and only with an accepted battery type. The guidebook warns: \"some battery types are not allowed on board of our flights. To make sure yours will be allowed onboard, please contact our Call Center.\" The lithium guidance adds that airline approval is required via the \"transports spéciaux\" service.", "src": [ "s4", "s3", "s2" ] }, "max_weight_kg": { "value": "no_limit", "detail": "\"Restrictions regarding the weight or size of your wheelchair are non-applicable\" — stated for regular and electric wheelchairs alike.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions published; the airline states that size restrictions on a passenger's own wheelchair are non-applicable.", "src": [ "s3" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Only priority delivery of the wheelchair on arrival is mentioned, with no statement about where it is returned.", "src": [] }, "notes": "Two French bee documents disagree about lithium-ion power chairs. The mobility-aid lithium guidance (linked from both the Passenger assistance page and the Prohibited items page) accepts them up to 300 Wh; the General terms of sale and carriage say \"only those with dry cell batteries can be transported\". The guidance PDF also still calls the airline \"French blue\", its pre-2018 name. Anyone flying a lithium power chair should get the acceptance confirmed in writing by the call centre or the \"transports spéciaux\" service before departure." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"For your convenience, all our aircrafts are equipped with an aisle wheelchair enabling you to move about easily during the flight. They are designed to circulate in aircraft aisles and access the restrooms during the flight. Our crew on board will guide you through the aisles or to the restrooms.\"", "src": [ "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published as such. The guidebook says the on-board aisle chair is designed to reach the restrooms, but no accessible-lavatory specification is given and \"for safety and security reasons, our crew members are not allowed to assist you in the restrooms\".", "src": [] }, "transfer_assistance": { "value": true, "detail": "Assistance code WCHC is defined as \"assistance from check-in to your cabin seat\" — i.e. the passenger is taken all the way to the seat. WCHS is assistance to the aircraft door and WCHR to the boarding area. Crew guide passengers to the aisle chair in flight but may not assist inside the lavatory.", "src": [ "s3", "s1" ] }, "seating": { "value": null, "detail": "Not published. No movable-armrest, bulkhead or accessible-seat policy appears on the site. The general terms only state that the carrier may require a travel companion, who must be over 18, fully autonomous and may accompany only one passenger with reduced mobility.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit — 1,519 SDR per passenger for checked baggage", "detail": "General terms Art. XVII: \"the Carrier's liability in the event of Damage shall be limited to 1 519 SDR per Passenger\" for checked baggage (and the same figure for unchecked baggage where the carrier's fault is proved, and for delay in delivery of checked baggage). A Special Declaration of Interest may be made before the check-in deadline for a surcharge. Mobility aids are not singled out, and no US ACAA full-value undertaking is published even though French bee serves the USA and has a CRO.", "src": [ "s4" ] }, "aircraft_hold_note": "Every French bee aircraft carries an on-board aisle wheelchair. No hold-door aperture or hold-compartment dimension is published; the airline instead states that weight and size restrictions on a passenger's own wheelchair are \"non-applicable\", while limiting the number of wheelchairs per flight." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Three things a human should re-check. (1) The lithium mobility-aid guidance PDF and the General terms of carriage contradict each other: the PDF accepts lithium-ion mobility aids up to 300 Wh (removed battery carried in the cabin), the terms say \"only those with dry cell batteries can be transported on board\". (2) That PDF was uploaded in January 2020 and still says \"French blue Aircrafts\" — the airline's former name — yet it is the document linked from both the current Passenger assistance page and the current Prohibited items page. (3) The single US call-centre number is published with three different sets of opening hours across three French bee pages. Also note the advance-notice split: 72 h in the conditions of carriage for a wheelchair user, 48 h on the assistance page for an assistance request. The airline explicitly says it cannot carry stretchers, cannot take a wheelchair in the cabin, and that no weight or size limit applies to a passenger's own wheelchair.", "searched_urls": [ "https://www.frenchbee.com/", "https://www.frenchbee.com/en", "https://www.frenchbee.com/en/organize-my-trip/before-the-flight/passenger-assistance", "https://www.frenchbee.com/sites/default/files/2020-01/fbee-lithium-a4-hori-EN-hd.pdf", "https://www.frenchbee.com/sites/default/files/2024-10/Guide%20assistance%20passagers%20French%20bee%20english%20version%20V7.pdf", "https://www.frenchbee.com/en/general-terms-sale-carriage", "https://www.frenchbee.com/en/contact-us", "https://www.frenchbee.com/en/Accessibility_Statement", "https://www.frenchbee.com/en/organize-my-trip/at-the-airport/prohibited-items", "https://www.frenchbee.com/en/organize-my-trip/at-the-airport/baggage", "https://www.frenchbee.com/en/manage-my-booking", "https://www.french-bee.com/en", "https://www.french-bee.com/fr" ] } }, { "schema_version": "1.1", "slug": "frontier-airlines", "name": "Frontier Airlines", "iata_code": "F9", "icao_code": "FFT", "country": "United States", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flyfrontier.com/", "sources": [ { "id": "s1", "title": "Special Services — Traveling with Wheelchairs / Wheelchair Assistance", "url": "https://www.flyfrontier.com/travel/travel-info/special-services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessibility Statement (Accessibility Request Form, Cargo Hold Information)", "url": "https://www.flyfrontier.com/accessibility/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQ — Traveling with a Wheelchair", "url": "https://faq.flyfrontier.com/help/traveling-with-a-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane?", "url": "https://faq.flyfrontier.com/help/can-i-bring-a-battery-powered-wheelchair-or-mobility-aid-on-the-plane", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "FAQ — What to do if my wheelchair or scooter is damaged?", "url": "https://faq.flyfrontier.com/help/what-to-do-if-my-wheelchair-or-scooter-is-damaged", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Service — Call, Chat or Text", "url": "https://www.flyfrontier.com/customer-service/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "FAQ — Are wheelchairs available at the airport?", "url": "https://faq.flyfrontier.com/help/are-wheelchairs-available-at-the-airport", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United States — Frontier Customer Service (general line; ask for a Complaint Resolution Official)", "number": "+1 602 333 5925", "region": "US", "src": [ "s6" ] } ], "email": [], "web_form": [ { "label": "Accessibility Request Form (accessibility help before booking / special-services request)", "url": "https://frontiercswprod.powerappsportals.com/contact-us/accessibility-request-form/", "src": [ "s2" ] } ], "relay": [ { "label": "WhatsApp text", "detail": "\"Text us on WhatsApp\" — +1 720 902 3969 (link published on the Customer Service page)", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Special Services — wheelchairs, mobility devices and batteries", "url": "https://www.flyfrontier.com/travel/travel-info/special-services/", "src": [ "s1" ] }, { "label": "FAQ — Traveling with a Wheelchair", "url": "https://faq.flyfrontier.com/help/traveling-with-a-wheelchair", "src": [ "s3" ] }, { "label": "FAQ — Battery-powered wheelchairs and mobility aids", "url": "https://faq.flyfrontier.com/help/can-i-bring-a-battery-powered-wheelchair-or-mobility-aid-on-the-plane", "src": [ "s4" ] }, { "label": "FAQ — What to do if my wheelchair or scooter is damaged", "url": "https://faq.flyfrontier.com/help/what-to-do-if-my-wheelchair-or-scooter-is-damaged", "src": [ "s5" ] } ], "notes": "Frontier publishes no dedicated disability/accessibility phone line and no special-assistance email. The Accessibility Request Form is hosted on Frontier's own customer-service portal (frontiercswprod.powerappsportals.com), linked from flyfrontier.com/accessibility/. A CRO must be requested at the airport or via flyfrontier.com/customer-service/." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline published for wheelchairs. Frontier says \"though we encourage advanced notice\", alert station agents of any accommodation needed, and recommends requesting an aisle wheelchair when making the reservation.", "src": [] }, "how_to_request": { "value": "Add wheelchair assistance to the booking online, or tell a skycap / Frontier agent at the airport; use the Accessibility Request Form for help before booking", "detail": "\"To add a wheelchair to a booking, follow these steps.\" At the airport you can alert a skycap at curbside or a Frontier representative at the ticket counter; curbside assistance must be requested with a Frontier representative inside the terminal. Accessibility help before booking goes through the Accessibility Request Form.", "src": [ "s7", "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs (manual or electric, folding, non-folding or collapsible), scooters, and other mobility devices (walkers, canes, and crutches) are allowed items that can be brought onto the aircraft either in the cargo compartment or in the passenger cabin at no charge.\"", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Frontier does not publish a number of mobility devices carried free per passenger. It only states the cabin has designated space for two (2) wheelchairs in total, subject to availability.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual, folding, non-folding and collapsible wheelchairs are accepted, in the cargo compartment or in the cabin, at no charge.", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": true, "detail": "\"The passenger cabin has designated space to hold two (2) wheelchairs within the cabin based on space availability. Any additional wheelchairs will be stowed in the cargo compartment of the aircraft.\"", "src": [ "s1", "s3" ] }, "gate_delivery": { "value": null, "detail": "Frontier states non-collapsible wheelchairs, scooters and battery-powered chairs \"can be checked at the ticket counter or departure gate\", but does not publish whether a checked chair is returned at the aircraft door on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a checked wheelchair. The only weight Frontier publishes — 70 lbs — applies to a wheelchair carried in the cabin (see cabin_stowage_dimensions).", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Frontier publishes no maximum size for a checked wheelchair. Its accessibility page says \"To review our Cargo Dimensions visit our Aircraft Configuration page\", but that page could not be found on flyfrontier.com on 2026-07-29 (candidate URLs returned 404).", "src": [], "basis": null }, "notes": "Frontier advises removing detachable parts (cushions, footrests) and carrying them into the cabin or checking them, and attaching written loading/unloading instructions to the chair with a spare copy kept by the passenger.", "cabin_stowage_dimensions": { "height_cm": 101.6, "width_cm": 33, "length_cm": 127, "basis": "cabin_stowage", "detail": "\"A wheelchair in the cabin cannot exceed 40 in high x 13 in wide x 50 in long and weigh more than 70 lbs\" (101.6 x 33 x 127 cm; 31.8 kg). The cabin holds two wheelchairs in total, subject to availability.", "src": [ "s1", "s3" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted. \"Spillable batteries may need to be removed from the device and transported in a special battery box if the mobility device cannot be loaded, secured, and unloaded in an upright position. Frontier will provide the battery box if necessary\" (a customer-supplied box meeting DOT requirements may be accepted). A spare spillable battery is not allowed.", "src": [ "s4", "s3" ] }, "non_spillable": { "value": true, "detail": "Accepted (gel / dry cell). May stay installed if securely attached, protected by its housing and with terminals protected. Chairs whose non-spillable battery has no effective way to prevent unintentional activation travel with the battery disconnected and terminals protected — which may erase the chair's memory chip. One (1) spare non-spillable battery is allowed in the cargo compartment.", "src": [ "s4", "s3" ] }, "lithium_ion": { "value": true, "detail": "Accepted. May stay installed if securely attached to the device, protected by its housing and with terminals protected from short circuit. Frontier visually inspects the battery and chair and will not carry it if the battery shows previous leakage or damage. Lithium metal batteries are \"forbidden on all aircrafts\".", "src": [ "s4", "s3" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"The main lithium-ion battery cannot exceed 300-watt hours (Wh).\"", "src": [ "s3", "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"A lithium-ion battery that's been removed from a mobility device must be transported in the cabin with the terminals properly protected, but may not contain more than 300 watt hours or 25 grams of lithium.\" Removed main batteries must be carried onboard with the passenger.", "src": [ "s4", "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"One (1) spare battery that is ≤300 Wh or up to two (2) spare batteries that are ≤160 Wh each are allowed to be carried onboard.\" NOTE: Frontier's battery FAQ words the same rule differently — \"up to two (2) spare lithium-ion mobility aid batteries as long as the combined total is less than 300 watt hours or 25 grams\".", "src": [ "s3", "s4" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one spare ≤300 Wh, or two spares ≤160 Wh each, carried onboard inside a carry-on bag. Non-spillable: one (1) spare in the cargo compartment. Spillable: no spare allowed.", "src": [ "s3", "s4" ] }, "removal_required": { "value": false, "detail": "Not routinely. Federal rules let a lithium-ion, spillable or non-spillable battery stay installed if it is securely attached, the housing protects it from damage and the terminals are protected. \"In some situations, it will be necessary to remove the battery\" — a removed lithium-ion battery must then travel in the cabin, and a spillable battery goes in a battery box if the chair cannot be carried upright.", "src": [ "s4", "s3" ] }, "terminals": { "value": "Terminals must be protected from short circuit; batteries carried onboard go inside a carry-on bag with terminals taped, bagged or in original retail packaging", "detail": "\"The battery terminals must be protected from short circuits by placing the battery in the original retail packaging, or insulating the terminal by taping over exposed terminals, or placing each battery in a separate plastic bag or protective pouch.\" Labelling battery cables and supplying disconnect/reconnect directions helps ground staff.", "src": [ "s3", "s4" ] }, "documentation": { "value": "Declare the battery type and size at check-in; written loading/unloading and disassembly instructions recommended", "detail": "\"Please provide the type and size of battery at check-in to ensure safe handling and transportation of the battery.\" Frontier advises affixing written loading/unloading instructions to the device and keeping a spare copy. No spec sheet or MSDS is demanded.", "src": [ "s1", "s3" ] } }, "allowed": { "value": true, "detail": "Electric wheelchairs, scooters and other battery-powered mobility devices are accepted at no charge and \"can be checked at the ticket counter or departure gate\"; they are loaded and stowed upright in the cargo compartment under 49 CFR 175.10(a)(15-17).", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a checked powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for a checked powered wheelchair; Frontier's pointer to an \"Aircraft Configuration\" page with cargo dimensions leads to a 404 (checked 2026-07-29).", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Frontier says powered chairs may be checked at the ticket counter or departure gate, but does not publish whether they are returned at the aircraft door.", "src": [] }, "notes": "All batteries must be free of defect, damage or leakage. Lithium metal batteries are forbidden on all Frontier aircraft." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"We have specially-designed wheelchairs for our immobile passengers to use in reaching their seats when boarding and deplaning our aircraft.\" Frontier recommends requesting the aisle chair when booking and notifying a representative on arrival at the airport.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published on Frontier's site (all-Airbus A320-family single-aisle fleet).", "src": [] }, "transfer_assistance": { "value": true, "detail": "An aisle wheelchair is provided to assist with boarding and transferring to a seat. However, \"we will not provide an employee or attendant to remain with the passenger\"; a passenger needing personal or continuous assistance must travel with a safety/personal care assistant.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Frontier publishes no movable-armrest or bulkhead seating policy for wheelchair users. It states all passengers must sit upright for taxi, take-off and landing, and that an orthotic positioning device or brace may be used (Frontier does not supply one) provided it is not attached to the aircraft seat and fits between the armrests.", "src": [] } }, "damage_liability": { "value": "ACAA rights published (claim, loaner chair, choice of repair vendor, CRO); no monetary figure", "detail": "\"You have the right to file a claim\" (airport baggage service office or online); \"you have the right to receive a loaner wheelchair or scooter\"; \"you have the right to select a vendor of your choice for repairs or replacement\" — Frontier's partner is Global Repair Group. A trained Complaint Resolution Official is available at the airport or via flyfrontier.com/customer-service/. No liability cap or full-value figure is published.", "src": [ "s5" ] }, "aircraft_hold_note": "Frontier's accessibility page says \"To review our Cargo Dimensions visit our Aircraft Configuration page\", but no such page could be found on flyfrontier.com on 2026-07-29 (/travel/travel-info/aircraft-configuration/ and /travel-information/aircraft-configuration/ both 404). No hold-door aperture is therefore verifiable; the only published size limit is the 40 x 13 x 50 in cabin limit." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "US DOT-regulated carrier. Two Frontier pages word the lithium spare rule differently: the Special Services page and the 'Traveling with a Wheelchair' FAQ allow one spare ≤300 Wh or two ≤160 Wh each, while the battery FAQ allows up to two spares with a combined total under 300 Wh — a traveller carrying two 160 Wh spares should get this confirmed before flying. Frontier publishes no dedicated disability phone line; a CRO must be requested at the airport or through general customer service. The cargo-hold dimensions the accessibility page points to are unreachable.", "searched_urls": [ "https://www.flyfrontier.com/", "https://www.flyfrontier.com/accessibility/", "https://www.flyfrontier.com/travel/travel-info/special-services/", "https://www.flyfrontier.com/travel/special-services/", "https://www.flyfrontier.com/travel/travel-info/aircraft-configuration/", "https://www.flyfrontier.com/travel-information/aircraft-configuration/", "https://www.flyfrontier.com/travel/travel-info/aircraft-info/", "https://www.flyfrontier.com/customer-service/", "https://www.flyfrontier.com/legal/contract-of-carriage/", "https://faq.flyfrontier.com/help/traveling-with-a-wheelchair", "https://faq.flyfrontier.com/help/can-i-bring-a-battery-powered-wheelchair-or-mobility-aid-on-the-plane", "https://faq.flyfrontier.com/help/are-wheelchairs-available-at-the-airport", "https://faq.flyfrontier.com/help/what-to-do-if-my-wheelchair-or-scooter-is-damaged" ] } }, { "schema_version": "1.1", "slug": "fuzhou-airlines", "name": "Fuzhou Airlines", "iata_code": "FU", "icao_code": "FZA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.fuzhou-air.cn/", "sources": [ { "id": "s1", "title": "特殊旅客须知-轮椅旅客 (Special passenger notice — wheelchair passengers): WCHC/WCHS/WCHR definitions, 48 h booking deadline, service forms, \"福州航空不提供客舱轮椅\"", "url": "https://www.fuzhou-air.cn/micro/main/help/640dd58903a5457235260134", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "特殊行李 (Special baggage) — section 五 折叠轮椅/电动轮椅: battery types, spare-battery counts, carriage as checked baggage, one free wheelchair beyond the baggage allowance", "url": "https://www.fuzhou-air.cn/micro/main/help/6423ce761b93c102a97d8314", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "旅客携带危险品要求一览表 (Table of dangerous goods a passenger may carry) — rows 7, 8 and 9 on mobility aids with lithium, non-spillable and spillable batteries", "url": "https://www.fuzhou-air.cn/micro/main/help/6423cfc41b93c102a97dbe5e", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "旅客、行李国内运输总条件 (General conditions of carriage for passengers and baggage, domestic) — Art. 45 refusal, Art. 48 restricted carriage and prior consent, Art. 52 restricted items, Art. 55 free carriage of assistive devices, Art. 57 no declared value, Art. 90 baggage liability", "url": "https://www.fuzhou-air.cn/micro/main/help/640de5a7b008a77243c6b5d0", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "官方联系方式 (Official contact details) — hotlines, complaint telephone numbers and e-mail addresses", "url": "https://www.fuzhou-air.cn/micro/main/contactus/65040536eeba2c19b7010e2e", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "特殊旅客须知-其他特殊旅客 (Other special passengers) — stretcher passengers, disabled veterans/police fares, service dogs in the cabin", "url": "https://www.fuzhou-air.cn/micro/main/help/64ace2a4eeba2c19b72edc93", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "特殊旅客须知-病患旅客 (Ill passengers) — medical diagnosis certificate and own stretcher/wheelchair to be requested at booking", "url": "https://www.fuzhou-air.cn/micro/main/help/640dd56f35a2b3721ff17115", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "行李须知 (Baggage notice) — free allowance and excess-baggage rates", "url": "https://www.fuzhou-air.cn/micro/main/help/63f7442c86c1341bcacb6d73", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "福州航空官方网站 home page — 24-hour hotline 95071666, service supervision line, online customer service", "url": "https://www.fuzhou-air.cn/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — 24-hour booking and enquiry hotline 95071666 (the number the wheelchair page tells passengers to use; no separate disability desk is published)", "number": "95071666", "hours": "24 hours", "region": "CN", "src": [ "s5", "s9", "s1" ] }, { "label": "China — 服务监督 service-supervision line", "number": "0591-62680800", "hours": "Weekdays 09:00-17:00", "region": "CN", "src": [ "s9" ] }, { "label": "China — 金鹏 frequent-flyer complaints and suggestions", "number": "95339-8", "hours": null, "region": "CN", "src": [ "s5" ] }, { "label": "China — cargo complaints, printed as \"95071666转7\" (hotline 95071666, extension 7)", "number": "95071666", "hours": null, "region": "CN", "src": [ "s5" ] } ], "email": [ { "label": "客票销售投诉受理邮箱 — ticket-sales complaints", "address": "fu-service@fuzhou-air.cn", "src": [ "s5" ] }, { "label": "客票退改签投诉邮箱 — ticket refund/change complaints", "address": "fuqc@fuzhou-air.cn", "src": [ "s5" ] } ], "web_form": [ { "label": "投诉与建议 — complaints and suggestions form (hosted on the HNA group domain, linked from every Fuzhou Airlines page)", "url": "https://ccgn.hnair.com/hnair-msite/hnair-msite-h5/feedbackNote.html?airline=FU", "src": [ "s9" ] }, { "label": "在线客服 — online customer service chat", "url": "https://im.hnair.com/h5cs/web/index.html?ibotPlatform=web&ibotbrand=FU_IBOT&ibotManual=FU_MANUALSERVICE&ibotTitle=%E7%A6%8F%E5%B7%9E%E8%88%AA%E7%A9%BA", "src": [ "s9" ] } ], "relay": [], "policy_pages": [ { "label": "轮椅旅客 — wheelchair passengers", "url": "https://www.fuzhou-air.cn/micro/main/help/640dd58903a5457235260134", "src": [ "s1" ] }, { "label": "特殊行李 — special baggage, section 5: folding and electric wheelchairs", "url": "https://www.fuzhou-air.cn/micro/main/help/6423ce761b93c102a97d8314", "src": [ "s2" ] }, { "label": "旅客携带危险品要求一览表 — dangerous goods table, mobility-aid battery rows", "url": "https://www.fuzhou-air.cn/micro/main/help/6423cfc41b93c102a97dbe5e", "src": [ "s3" ] }, { "label": "旅客、行李国内运输总条件 — general conditions of carriage", "url": "https://www.fuzhou-air.cn/micro/main/help/640de5a7b008a77243c6b5d0", "src": [ "s4" ] } ], "notes": "Everything is published in Chinese only; there is no English accessibility page. The article text is delivered by a JavaScript CMS, so the pages look empty to a plain fetch. No dedicated disability telephone line, no accessibility e-mail address and no TTY/relay service are published — the 24-hour hotline 95071666 is the only route." }, "policy": { "notice_hours": { "value": 48, "detail": "Wheelchair passengers who cannot self-care (WCHC) or are unaccompanied semi-self-care (WCHS), and passengers bringing a properly packed wheelchair or other assistive device, \"需在航班离站前48小时提出定座申请和购票\" — must make the reservation request and buy the ticket at least 48 h before departure, and reach the check-in counter 2 h before. An electric wheelchair must be checked in at least 90 minutes before departure. Stretcher passengers must consult customer service 72 h ahead.", "src": [ "s1", "s6" ] }, "how_to_request": { "value": "Request at booking on the 95071666 hotline; WCHS/WCHR complete Special Passenger Service Requirement Form Type A, WCHC complete Type C", "detail": "\"使用WCHS、WCHR轮椅旅客填写《特殊旅客服务需求单A类》；使用WCHC轮椅旅客填写《特殊旅客服务需求单C类》.\" The dangerous-goods table adds that a passenger with a battery-powered mobility aid \"应该事先同公司做好安排\" — must arrange with the airline in advance. Ill passengers must also produce a 医疗诊断证明书 (medical diagnosis certificate).", "src": [ "s1", "s3", "s7" ] }, "fee_charged": { "value": false, "detail": "\"对于必须依赖轮椅活动的旅客，允许旅客在免费托运行李限额之外，再给予免费托运一张轮椅的关爱服务\" — a passenger who depends on a wheelchair gets one wheelchair checked free on top of the free baggage allowance. Conditions of carriage Art. 55(6) also carries essential assistive devices (folding wheelchair, walking stick, prosthetic limb) free.", "src": [ "s2", "s4" ] }, "devices_per_passenger": { "value": 1, "detail": "One wheelchair is checked free in addition to the free baggage allowance (\"再给予免费托运一张轮椅\"). The conditions of carriage separately list folding wheelchair, walking stick and prosthetic limb among the assistive devices carried free, without giving a count.", "src": [ "s2", "s4" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Carried, but gated. Conditions of carriage Art. 48: passengers who need assistance in an emergency evacuation are carried only \"经福州航空预先同意\" — with Fuzhou Airlines' prior consent and, where necessary, prior arrangements; Art. 48(2) caps the number of restricted-carriage passengers on each flight for safety; and Art. 45 lists as a ground for refusal \"属于数量受限制的残疾人，但该航班上承运的该类人员数量已经达到限制数量\" — the passenger belongs to a numerically limited class of disabled passengers and the flight has already reached that limit. No figure for the cap is published.", "src": [ "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published for a folding manual chair. \"折叠轮椅、电动轮椅等可以作为托运行李运输\" says folding and electric wheelchairs may travel as checked baggage; electric chairs must be checked. The airline nowhere says whether a folding manual chair may be taken into the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Fuzhou Airlines says only that checked mobility devices (wheelchairs, crutches etc.) are tagged \"优先行李\" — priority baggage — which is about the order of delivery, not the place.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for a wheelchair. The 32 kg / 203 cm figures on the special-baggage page apply to sports equipment, not to mobility aids, and were deliberately not carried over here.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published, and no hold-door or hold-compartment figure appears anywhere on the site.", "src": [], "basis": null }, "notes": "Fuzhou Airlines' published wheelchair service is: ground staff wheelchair service on request, check-in with a seat in the first row of the cabin or an aisle seat with more legroom, priority boarding for the passenger and companion, and a \"priority baggage\" tag on the checked mobility device. Service dogs (guide, hearing and assistance dogs) are carried in the cabin on a lead and may not occupy a seat; if they cannot be accommodated in the cabin they go in the hold in a rigid air-transport container as a last resort.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published for a wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Row 9 of the dangerous-goods table (mobility aid with a non-leak-proof / spillable battery): company approval required, checked only, not permitted in the cabin, captain must be notified. The aid must be loaded, stowed, secured and unloaded upright; if that cannot be guaranteed the battery must be removed and packed in leak-tight rigid packaging with absorbent material, secured upright, marked \"Battery, wet, with wheelchair\" or \"Battery, wet, with mobility aid\" and labelled Corrosive.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Row 8 (mobility aid driven by a non-spillable wet battery meeting Special Provision A67, a dry battery meeting A123 or a NiMH battery meeting A199): company approval required, checked only, not permitted in the cabin, captain notified. The aid must be prepared against accidental activation and the sealed battery must hold no free liquid; terminals must be short-circuit protected; the battery either stays firmly attached with the circuit disconnected or is removed per the maker's instructions and carried in the hold in strong rigid packaging. One spare non-spillable wet battery per passenger.", "src": [ "s3", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Row 7 (mobility aid with lithium batteries, e.g. wheelchairs): accepted with company approval, in checked baggage, with a removed battery permitted in the cabin, and with notification to the captain. The battery must be of a type meeting UN Manual of Tests and Criteria Part III, 38.3; the aid must be secured with straps or ties and the battery, wiring and controller protected from damage; terminals must be short-circuit protected.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"注：当锂电池仍然安装在代步工具中时，没有瓦特小时限制。\" — Note: when the lithium battery remains installed in the mobility aid there is no watt-hour limit. The chair must be designed to protect the battery, the battery firmly mounted, the current disconnected per the manufacturer's instructions and the terminals insulated.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"从助行器上卸下的每块电池禁止超过300Wh\" — each battery removed from the mobility aid must not exceed 300 Wh. A removed battery must be carried in the cabin, protected against damage (each battery in a protective bag) and with its terminals insulated against short circuit.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"旅客可以携带一个备用电池最大不得超过300Wh或两个备用电池每个不超过160Wh\" — one spare of up to 300 Wh, or two spares of up to 160 Wh each. Spares must travel in the cabin, individually protected, terminals insulated.", "src": [ "s3", "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two. The rule is one spare battery of up to 300 Wh OR two spare batteries of up to 160 Wh each, so the highest permitted count is 2 (at the lower 160 Wh rating). For a non-spillable wet battery the allowance is one spare.", "src": [ "s3", "s2" ] }, "removal_required": { "value": false, "detail": "No. The battery may stay in the chair where \"代步工具的设计可提供充分保护以免电池受到损坏，且牢固地安装在代步工具上，并且电流已经按照生产商的指引断开，电极已经绝缘\" — the design protects the battery, it is firmly mounted, the current is disconnected per the manufacturer's instructions and the terminals are insulated. Removal per the manufacturer's instructions is the alternative, and then the 300 Wh cap applies and the battery travels in the cabin.", "src": [ "s3" ] }, "terminals": { "value": "Terminals must be protected against short circuit (e.g. enclosed in the battery case or taped), and the mobility aid secured with straps or ties", "detail": "The airline must verify that \"电池两极已做防短路保护，如封入电池容器\". The aid must be secured with straps, ties or other restraints, and the aid, battery, wiring and controller protected from damage caused by moving baggage, mail or cargo. Removed and spare batteries must each be protected against damage, e.g. in a protective bag, with exposed terminals taped over.", "src": [ "s3" ] }, "documentation": { "value": "Battery must be a UN 38.3-tested type; the passenger must give the airline the installed battery's model information and the mobility aid's operating instructions in advance", "detail": "\"电池必须是符合联合国《试验和标准手册》第Ⅲ部分38.3节试验要求的类型\" and \"旅客应该事先同公司做好安排，并提供所安装电池的型号信息和代步工具的操作信息（包括如何使电池绝缘的指示）\" — arrange with the airline beforehand and supply the battery model details and the aid's operating information, including how to insulate the battery. The page also links IATA's mobility aid guidance.", "src": [ "s3" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are carried but are a restricted item: conditions of carriage Art. 52 lists \"旅客旅行途中使用的电动轮椅\" among goods accepted only \"经福州航空同意\" (with Fuzhou Airlines' agreement), and the dangerous-goods table marks 公司批准 (company approval) as required for every battery-powered mobility aid. \"电动轮椅需托运，应在航班离站时间前90分钟办理\" — an electric wheelchair must be checked, at least 90 minutes before departure.", "src": [ "s4", "s3", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Only a \"priority baggage\" tag on the checked mobility device is promised.", "src": [] }, "notes": "Fuzhou Airlines' lithium rules for mobility aids follow the IATA/ICAO pattern closely and are unusually explicit: no watt-hour limit while the battery stays installed, 300 Wh per removed battery, and one 300 Wh or two 160 Wh spares in the cabin. But every battery-powered mobility aid needs the airline's prior approval (公司批准), the electric chair must be checked at least 90 minutes before departure, and the general conditions of carriage list electric wheelchairs among restricted items requiring the airline's agreement." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "\"福州航空不提供客舱轮椅，若有需求，请咨询机场\" — Fuzhou Airlines does not provide an on-board (cabin) wheelchair; passengers who need one are told to ask the airport. There is therefore no way to reach the lavatory in flight.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published, and with no on-board aisle chair the question is largely academic.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. The airline states \"根据旅客需求，安排地服人员提供轮椅服务\" — ground staff are assigned to provide wheelchair service according to the passenger's needs — and organises priority boarding for the passenger and companion, but it does not say what help is given transferring into or out of the aircraft seat.", "src": [] }, "seating": { "value": "Seated in the first row of the relevant cabin or an aisle seat with more legroom; priority boarding for the passenger and companion", "detail": "\"提供值机服务，安排在相应舱位的第一排座位或腿部空间较大的过道座位\" and \"组织安排旅客及其陪伴人员优先登机\".", "src": [ "s1" ] } }, "damage_liability": { "value": "Compensation is the loss in value or the repair cost, capped by the liability limit in the PRC Civil Aviation Law; no declared-value service is offered", "detail": "Conditions of carriage Art. 90(3): damaged, destroyed or lost baggage is compensated at the reduction in value or the repair cost, not exceeding Fuzhou Airlines' baggage liability limit, which follows the 中华人民共和国民用航空法; where the baggage is worth less than the limit, actual value is paid. No renminbi figure is published. Art. 90(4) allows the airline to calculate by weight. Crucially Art. 57 states \"福州航空航班暂不提供行李声明价值服务\" — no declared-value option, so an expensive power chair cannot be declared. International sectors fall under the Montreal Convention limits.", "src": [ "s4" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimension is published. Conditions of carriage Art. 48(2) states that Fuzhou Airlines caps the number of restricted-carriage passengers on each flight for safety reasons, and Art. 45 makes reaching that cap an express ground for refusing carriage — but the cap itself is not published." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Everything is in Chinese and is served by a JavaScript CMS (a plain fetch of the help pages returns only the navigation shell; the article bodies had to be read through the site's own /fe-cms-gateway/api CMS endpoints). Four things a wheelchair user should weigh. (1) \"福州航空不提供客舱轮椅\" — there is no on-board aisle chair, so there is no way to reach the lavatory in flight; the airline tells passengers to ask the airport instead. (2) Carriage of a passenger who would need help in an emergency evacuation requires Fuzhou Airlines' prior consent, the number of such passengers per flight is capped, and hitting that cap is an express ground for refusing carriage (Art. 45, Art. 48) — no figure for the cap is published. (3) The lithium rules are good and explicit: no watt-hour limit while the battery stays in the chair, 300 Wh per removed battery, one 300 Wh or two 160 Wh spares in the cabin — but company approval is required for every battery-powered mobility aid and an electric chair must be checked at least 90 minutes before departure. (4) Art. 57: Fuzhou Airlines does not currently offer a declared-value baggage service, so there is no way to insure an expensive power chair with the airline, and damage compensation is capped at the PRC Civil Aviation Law limit, which the site never states.", "searched_urls": [ "https://www.fuzhou-air.cn/", "https://www.fuzhou-air.cn/micro/main/help/640dd58903a5457235260134", "https://www.fuzhou-air.cn/micro/main/help/6423ce761b93c102a97d8314", "https://www.fuzhou-air.cn/micro/main/help/6423cfc41b93c102a97dbe5e", "https://www.fuzhou-air.cn/micro/main/help/640de5a7b008a77243c6b5d0", "https://www.fuzhou-air.cn/micro/main/help/63f7442c86c1341bcacb6d73", "https://www.fuzhou-air.cn/micro/main/help/640dd56f35a2b3721ff17115", "https://www.fuzhou-air.cn/micro/main/help/64ace2a4eeba2c19b72edc93", "https://www.fuzhou-air.cn/micro/main/contactus/65040536eeba2c19b7010e2e", "https://www.fuzhou-air.cn/_next/data/Gr5K8ZYqiPFEqX8BNHct5/micro/main/help/640dd58903a5457235260134.json", "https://www.fuzhou-air.cn/fe-cms-gateway/api/module/getByParams", "https://www.fuzhou-air.cn/fe-cms-gateway/api/module/batch" ] } }, { "schema_version": "1.1", "slug": "garuda-indonesia", "name": "Garuda Indonesia", "iata_code": "GA", "icao_code": "GIA", "country": "Indonesia", "region": "Asia Pacific", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.garuda-indonesia.com/", "sources": [ { "id": "s1", "title": "Special Needs (Medical Conditions) — Wheelchairs and Mobility Devices / Electric Wheelchair (live page)", "url": "https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/on-ground/special-needs/index", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage Information — free carry-on items, dangerous goods, lithium battery guidelines, call centre (live page)", "url": "https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/baggage-info", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us — Call Center numbers, WhatsApp service and service e-mail addresses (live page)", "url": "https://www.garuda-indonesia.com/id/en/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage Policy — the Piece Concept effective 1 September 2026, including the \"Wheelchairs & Mobility Aids\" section (live page)", "url": "https://www.garuda-indonesia.com/id/en/new-baggage-policy", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Indonesia — Garuda Indonesia Call Center", "number": "0804 1 807 807", "hours": "Within Indonesia only", "region": "ID", "src": [ "s2", "s3" ] }, { "label": "International — Garuda Indonesia Call Center", "number": "+62 21 2351 9999", "region": "INT", "src": [ "s2", "s3" ] }, { "label": "Garuda Sentra Medika (GSM) medical clearance / MEDIF — working hours", "number": "+62 21 424 1000", "hours": "Working hours; ask for extension 6136", "region": "ID", "src": [ "s1" ] }, { "label": "Garuda Sentra Medika (GSM) — outside working hours, holidays & weekends", "number": "+62 21 2560 1565", "hours": "Outside working hours, holidays and weekends", "region": "ID", "src": [ "s1" ] } ], "email": [ { "label": "Garuda Sentra Medika (GSM) travel clinic — MEDIF / medical clearance", "address": "travelclinic.gsm@garuda-indonesia.com", "src": [ "s1" ] }, { "label": "Customer service — \"Garuda Indonesia Other Service\" (the channel the live Contact Us page directs passengers to while the web contact form is out of service)", "address": "customer@garuda-indonesia.com", "src": [ "s3" ] }, { "label": "Baggage handling service (use for a damaged or delayed mobility aid)", "address": "baggage@garuda-indonesia.com", "src": [ "s3" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp Service Garuda Indonesia", "detail": "+62 811 2807 807, printed on the live Contact Us page (29 July 2026) alongside the Call Center numbers.", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Special Needs (Medical Conditions) — wheelchairs, mobility devices and electric wheelchairs, incl. the 300 Wh / 160 Wh lithium rules", "url": "https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/on-ground/special-needs/index", "src": [ "s1" ] }, { "label": "Baggage Information — free carry-on items, dangerous goods and lithium batteries", "url": "https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/baggage-info", "src": [ "s2" ] }, { "label": "Baggage Policy (Piece Concept, effective 1 September 2026) — \"Wheelchairs & Mobility Aids\" section: 30 kg now, 1 × 32 kg from 1 Sep 2026, carried outside the free baggage allowance", "url": "https://www.garuda-indonesia.com/id/en/new-baggage-policy", "src": [ "s4" ] } ], "notes": "Garuda publishes no dedicated disability telephone line or e-mail — wheelchair requests go to the Call Center or a local reservations office; the only named specialist channel is Garuda Sentra Medika (GSM), the airline's own medical clinic, which handles MEDIF/medical clearance (fax +62 21 424 5809). Every number, address and page above was re-read from the LIVE garuda-indonesia.com site on 29 July 2026, including the GSM numbers and travelclinic.gsm@ address on the live Special Needs page. The live Contact Us page warns that the website's own Contact Us form is out of service and that enquiries should go by e-mail instead (e-booking@, baggage@, garudamiles@, customer@garuda-indonesia.com)." }, "policy": { "notice_hours": { "value": 48, "detail": "Strictest published deadline: for an electric wheelchair or mobility aid, \"passengers are requested to inform our Reservations department 48 hours in advance and also alert our check-in staff at the airport\" — repeated as \"advance notification to our local reservations office at least 48 hours before scheduled departure\". Airport wheelchair service (WCHR) needs 24 h.", "src": [ "s1" ] }, "how_to_request": { "value": "Notify Garuda's local reservations office or the Call Center — 0804 1 807 807 in Indonesia, +62 21 2351 9999 internationally — at least 24 h ahead for airport wheelchair service and at least 48 h ahead for a battery-powered chair, and alert check-in staff on the day", "detail": "Medical clearance (MEDIF via Garuda Sentra Medika) is explicitly NOT required for \"disability passengers/person with disability\" or for \"elderly passengers who may request the use of a wheelchair because of their age or because they are unable to walk\". Notice rules re-read from the live Special Needs page on 29 July 2026; the two Call Center numbers appear on that page and on the live Contact Us page, which also gives WhatsApp +62 811 2807 807.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Carriage of wheelchair/mobility aids is free of charge up to 1 (one) wheelchair/mobility aids per passenger, regardless it is manual or electric.\" The 2026 Baggage Policy page repeats that mobility aids \"are not counted as part of the passenger's Free Baggage Allowance\". A device over the published weight limit is not free: it \"would be handled as cargo\".", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": 1, "detail": "One wheelchair or mobility aid per passenger is free. \"If a passenger brings more than one wheelchair, it will be included into applicable free baggage allowance (FBA). In case it exceeds the allowance, the excess baggage rule applies.\" The 2026 Baggage Policy page states the same one-piece entitlement (\"Heavy Bag up to 1 × 32 kg as checked baggage\") but carries it outside the FBA from 1 September 2026.", "src": [ "s1", "s4" ] }, "manual": { "allowed": { "value": true, "detail": "\"Incapacitated passengers or other passengers needing mobility assistance may bring wheelchair (both manual or electric) or mobility aids (canes, crutches, walkers, etc.)\" — carried free, stowed in the hold and \"treated as fragile baggage\".", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Passengers will not be allowed to bring their own wheelchair or mobility aids inside aircraft cabin due to limited space. Wheelchair or mobility aids will be stowed in baggage/hold compartment.\" CONTRADICTION, still live 29 July 2026: the baggage pages list \"a fully collapsible wheelchair or pair of crutches\" and a \"Foldable wheelchair, walking aid, crutches\" among free carry-on items. Garuda does not reconcile them; false is recorded on the wheelchair-specific page.", "src": [ "s1", "s2", "s4" ] }, "gate_delivery": { "value": null, "detail": "Garuda does not say where a personal wheelchair is returned; its own airport wheelchair service runs from check-in to the boarding gate and into the cabin.", "src": [] }, "max_weight_kg": { "value": 30, "detail": "Garuda's 2026 Baggage Policy page publishes a weight cap for a mobility aid carried as checked baggage. In force on 29 July 2026 (\"Previous Policy\" column): \"Maximum 30 kg as checked baggage. Any device exceeding this limit would be handled as cargo.\" For tickets issued on or after 1 September 2026 it becomes \"Heavy Bag up to 1 × 32 kg as checked baggage\", still with \"Any device exceeding this limit would be handled as cargo.\" Over the limit the chair is not refused — it moves to cargo.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size published. Garuda says only that \"if the weight or dimensions of the device exceed the applicable checked baggage limits, the device will be handled as cargo\", without giving a dimension figure.", "src": [], "basis": null }, "notes": "Three service codes are published: WCHR (terminal and ramp, 24 h advance notification), WCHC (gate to cabin seat, narrow armless aisle chair) and WCOB (on-board chair, wide-body only).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable / not published — Garuda's special-needs page says a personal wheelchair may not be taken into the cabin at all.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Garuda's special-needs page covers only lithium-battery mobility aids; it publishes nothing about spillable wet-cell wheelchair batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published for mobility aids. (The baggage page's \"nonspillable wet batteries (absorbed electrolyte)… 12 volts and 100 watt hours per battery\" row is written for portable electronic devices, not wheelchairs, and was not imported.)", "src": [] }, "lithium_ion": { "value": true, "detail": "Lithium-battery-powered wheelchairs, mobility aids and assistive devices \"will be allowed on board as checked-in baggage\" subject to the watt-hour and short-circuit conditions below.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Garuda's \"general requirements\" are stated once, above the split into removable and non-removable designs: \"The power rating of the lithium battery must not exceed 300Wh or for a device that is fitted with two (02) batteries required for operation, the power rating of each lithium battery must not exceed 160Wh.\" A battery that cannot be removed must additionally be insulated, securely attached and its circuits inhibited. Read from the live page 29 July 2026.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Garuda publishes no separate cap for a battery taken out of the chair; the same general requirement governs — \"The power rating of the lithium battery must not exceed 300Wh or for a device that is fitted with two (02) batteries required for operation, the power rating of each lithium battery must not exceed 160Wh\" — and a removable battery \"must be carried in the passenger cabin\". Read from the live page 29 July 2026.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one (01) spare lithium battery not exceeding 300Wh or two (02) spares each not exceeding 160Wh may be carried in the passenger cabin of the aircraft. The spare batteries are not allowed as checked-in baggage.\" Read from the live page 29 July 2026.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count under the mobility-aid rule: one spare of up to 300 Wh OR two spares of up to 160 Wh each, cabin only — \"The spare batteries are not allowed as checked-in baggage.\" (The separate two-spares-per-passenger limits in Garuda's general lithium-battery table are written for portable electronic devices and were not imported.) Read from the live page 29 July 2026.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Required where the design allows it: for \"battery(ies) that can be removed from the wheelchair, mobility aid or assistive device … the battery(ies) must be carried in the passenger cabin\". A non-removable battery stays with the chair provided it is insulated, securely attached and its electrical circuits inhibited.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"The battery(ies) must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals); the battery(ies) is securely attached to the wheelchair, mobility aid or assistive device; electrical circuits have been inhibited to prevent accidental activation.\"", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Garuda does not require a battery spec sheet, MSDS or form for a mobility aid on its published page.", "src": [] } }, "allowed": { "value": true, "detail": "\"Wheelchairs, mobility aids and assistive devices that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage\", with 48 h advance notice to Reservations and notification of check-in staff.", "src": [ "s1" ] }, "max_weight_kg": { "value": 30, "detail": "Same cap as a manual chair — Garuda's 2026 Baggage Policy page does not distinguish manual from powered. In force on 29 July 2026: \"Maximum 30 kg as checked baggage. Any device exceeding this limit would be handled as cargo\"; from 1 September 2026 (by ticket issue date) \"Heavy Bag up to 1 × 32 kg as checked baggage\".", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair size published; Garuda says only that a device whose \"weight or dimensions … exceed the applicable checked baggage limits\" is handled as cargo.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Small lithium-battery-powered vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) are \"strictly prohibited\" as either carry-on or checked baggage on all Garuda flights. Spare wheelchair batteries may never go in the hold." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "Wheelchair on Board (WCOB) is \"available on wide body aircraft only (Boeing 777-300 ER and Airbus A330)\", one unit per aircraft, and is \"not available on narrow body aircraft (e.g. Boeing 737 series aircraft)\" — so most of Garuda's domestic and regional network has no on-board aisle chair.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Garuda provides wheelchair service \"to move around terminal building (normally from check-in counter to the boarding gate) and access to the aircraft cabin from the gate\", and the WCHC chair is \"used to move the passenger from the gate to his/her seat inside the aircraft cabin\".", "src": [ "s1" ] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead seating policy published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Garuda publishes no mobility-aid damage-liability rule; it says only that a wheelchair or mobility aid \"will be treated as fragile baggage\".", "src": [] }, "aircraft_hold_note": "On-board wheelchair (WCOB) is carried only on wide-body aircraft — Boeing 777-300ER and Airbus A330, one unit each. Narrow-body Boeing 737s have none." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "LIVE-VERIFIED 29 July 2026. Every wheelchair and battery fact above was re-read from garuda-indonesia.com itself, not from an archive. How: the policy pages render their body in an IFRAME at https://www.garuda-indonesia.com/static/en/…/index.html, which Cloudflare 403s to ordinary clients and to the reader proxy — but serves 200 to a crawler user-agent (robots.txt is \"Allow: /\"). The live Special Needs body and the live Baggage Information body were both retrieved that way and are word-for-word identical to the 22 May 2024 Internet Archive captures on every wheelchair, WCHR/WCHC/WCOB and lithium sentence, so the 300 Wh / 160 Wh figures, the one-spare-300 Wh-or-two-spares-160 Wh rule, the 48 h / 24 h notice deadlines, free carriage of one aid and the wide-body-only WCOB list are current, not stale. Two caveats a reader should know: (a) those two page bodies are served from a static HTTrack mirror whose banner reads \"Mirrored … Thu, 20 Jun 2024\", so Garuda's own published text has not been edited since June 2024 — it is current because Garuda still publishes it, not because it was recently revised; (b) Garuda's live navigation API (contents.garuda-indonesia.com/magnoliaPublic/.rest/delivery/navbar-journey) still points \"Medical Conditions\" and \"Baggage\" at these same two URLs, so nothing has moved. NEW POLICY FOUND: https://www.garuda-indonesia.com/id/en/new-baggage-policy (\"Baggage Policy\" — the Piece Concept, applying to tickets purchased or issued on or after 1 September 2026) is readable and carries a \"Wheelchairs & Mobility Aids\" section that Garuda had not published before. It gives the first weight limit the airline has ever put on a mobility aid: 30 kg as checked baggage now, \"Heavy Bag up to 1 × 32 kg\" from 1 September 2026, anything heavier \"handled as cargo\" — recorded in manual/electric.max_weight_kg. It also confirms free carriage (\"not counted as part of the passenger's Free Baggage Allowance\"). It says nothing about batteries, notice periods or damage liability. CONTRADICTION (unchanged and now confirmed live): the Special Needs page bans a personal wheelchair from the cabin outright, while both the Baggage Information page and the 2026 Baggage Policy page list a fully collapsible / foldable wheelchair as a free carry-on personal item. Garuda does not reconcile them. Garuda publishes nothing about spillable or non-spillable (gel/AGM) wheelchair batteries — only lithium; the \"nonspillable wet batteries … 12 volts and 100 watt hours\" row on the baggage page is explicitly \"for portable electronic devices\" and was deliberately not imported as a mobility-aid rule.", "searched_urls": [ "https://www.garuda-indonesia.com/id/en/index", "https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/on-ground/special-needs", "https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/on-ground/special-needs/index", "https://www.garuda-indonesia.com/id/id/garuda-indonesia-experience/on-ground/special-needs", "https://www.garuda-indonesia.com/id/id/garuda-indonesia-experience/on-ground/wheelchair-garuda-indonesia", "https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/on-ground/special-assistance", "https://www.garuda-indonesia.com/id/en/travel-information/special-needs", 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"name": "Georgian Airways", "iata_code": "A9", "icao_code": "TGZ", "country": "Georgia", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://georgian-airways.com/", "sources": [ { "id": "s1", "title": "Passengers with reduced mobility", "url": "https://georgian-airways.com/en/specialservices/passengers-with-reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous goods & prohibited items", "url": "https://georgian-airways.com/en/information/dangerous-goods-&-prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage Information", "url": "https://georgian-airways.com/en/service/baggage-information", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Conditions of Carriage (Articles 7.2, 8, 15)", "url": "https://georgian-airways.com/en/information/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact / Customer Support", "url": "https://georgian-airways.com/en/information/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "შშმ მგზავრებისთვის — Passengers with reduced mobility (Georgian)", "url": "https://georgian-airways.com/ka/specialservices/passengers-with-reduced-mobility", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Georgia — Call centre / ticket office (Tbilisi)", "number": "+995 322 111220", "hours": null, "region": "GE", "src": [ "s5" ] }, { "label": "Russian Federation — calls from Russia", "number": "+7 495 147 4747", "hours": null, "region": "RU", "src": [ "s5" ] } ], "email": [ { "label": "Customer support / call centre (travel and organisational issues)", "address": "help@georgian-airways.com", "src": [ "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Passengers with reduced mobility", "url": "https://georgian-airways.com/en/specialservices/passengers-with-reduced-mobility", "src": [ "s1" ] }, { "label": "Dangerous goods & prohibited items (battery-powered wheelchairs)", "url": "https://georgian-airways.com/en/information/dangerous-goods-&-prohibited-items", "src": [ "s2" ] }, { "label": "General Conditions of Carriage (baggage liability)", "url": "https://georgian-airways.com/en/information/conditions-of-carriage", "src": [ "s4" ] } ], "notes": "Georgian Airways publishes no dedicated disability or accessibility desk — no special-assistance phone line, no assistance-request form, no TTY/relay. The only channels printed anywhere on the site are the Tbilisi call centre +995 322 111220, the Russian line +7 495 147 4747 and the general address help@georgian-airways.com (also given for excess and special baggage). Separate Lost & Found addresses are published for damaged-baggage claims." }, "policy": { "notice_hours": { "value": 48, "detail": "'To have sufficient time to make arrangements and inform the departments involved, the booking request must be made 48 hours before departure.' The Georgian-language page repeats the same 48-hour deadline.", "src": [ "s1", "s6" ] }, "how_to_request": { "value": "Make the booking request at least 48 h before departure; carriage of a passenger needing special assistance is subject to prior arrangement with the airline (call centre +995 322 111220 or help@georgian-airways.com)", "detail": "The PRM page gives only the 48-hour booking deadline. Conditions of Carriage 7.2.1: 'Acceptance for carriage of ... incapacitated persons ... or other persons requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of their special assistance at the time of ticketing and have been accepted by us shall not subsequently be refused carriage on the basis of such disability.' No online assistance form exists.", "src": [ "s1", "s4", "s5" ] }, "fee_charged": { "value": false, "detail": "'In addition to the regular carry-on baggage allowance, a PRM may take a wheelchair, crutches, braces or other mobility aid device free of charge.'", "src": [ "s1", "s6" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number. Georgian Airways lists 'a wheelchair, crutches, braces or other mobility aid device' as free of charge but never states how many mobility devices are carried free per passenger.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "'A PRM may take a wheelchair, crutches, braces or other mobility aid device free of charge', in addition to the regular carry-on allowance. Acceptance of the passenger is itself case-by-case: 'Acceptance of Passengers with Reduced Mobility depends upon ... Condition of the passenger; Limitation per aircraft; The necessity of special equipment; Special attendance on board required; Onward interline transportation involved.'", "src": [ "s1", "s6" ] }, "cabin_stowage": { "value": null, "detail": "Not published. The hand-luggage list on the baggage page includes 'a crutch' and 'an umbrella or a cane' but no wheelchair, and Georgian Airways never says whether a folding manual chair may be stowed in the cabin.", "src": [ "s3" ] }, "gate_delivery": { "value": null, "detail": "Not published — Georgian Airways says nothing about where a checked wheelchair is handed over or returned. Its assistance description covers only movement inside the airport and 'embarkation/disembarkation'.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit is stated for a wheelchair or mobility aid. The general checked-baggage limits (23 kg or 32 kg per piece by fare) are not said to apply to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Georgian Airways states no maximum wheelchair dimensions and no hold-door figures for its fleet. The general checked-baggage size limits (158 cm / 203 cm sum of three dimensions) are not stated to apply to mobility aids.", "src": [], "basis": null }, "notes": "The PRM page adds: 'No medical clearance or special forms are required for those passengers who only need special assistance in the airport and/or for embarkation/disembarkation', for deaf or blind passengers, and for passengers whose need for a wheelchair is not the result of a medical condition (age, comfort, etc.). Passengers whose need does arise from a medical condition are treated as MEDA cases, for which the site publishes no procedure.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Georgian Airways describes no in-cabin wheelchair stowage space, so no cabin-closet dimension exists.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for wheelchairs. The general dangerous-goods list bars 'Corrosives (such as mercury which may be contained in thermometers), acids, alkalis and wet-cell batteries' from checked baggage, but Georgian Airways says nothing about spillable-battery wheelchairs, which are normally handled under a separate rule.", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published — Georgian Airways makes no statement about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs, and the site contradicts itself on lithium generally: the dangerous-goods page allows in checked baggage 'Lithium ion batteries, an aggregate equivalent lithium content of less than 8 g' while barring 'Incorporative lithium batteries', and the baggage page's on-board prohibition list simply says 'Lithium batteries' are not allowed on board. None of this is written for mobility aids.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; Georgian Airways gives no watt-hour figure of any kind. Do not read the 8 g equivalent-lithium-content line on the dangerous-goods page as a wheelchair limit — it is a general checked-baggage line for lithium-ion batteries. ICAO/IATA defaults apply — see global rules.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Georgian Airways publishes no watt-hour cap for a battery removed from a wheelchair, and no instruction on whether a removed battery travels in the cabin. ICAO/IATA defaults apply — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — no spare-battery watt-hour cap appears anywhere on the site.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — Georgian Airways states no number of spare wheelchair batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Georgian Airways does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation, disconnection or immobilisation requirement is stated for mobility-aid batteries.", "src": [] }, "documentation": { "value": null, "detail": "Not published — Georgian Airways asks for no battery specification sheet, MSDS, manufacturer label or form for a powered wheelchair. For special baggage generally it asks passengers to 'contact us in advance for detailed information' on +995 322 111220 or help@georgian-airways.com.", "src": [ "s3" ] } }, "allowed": { "value": "conditional", "detail": "The only statement on the site is on the dangerous-goods page, which lists 'Battery powered wheelchairs/mobility devices' among 'Articles that can be carried in the checked baggage in limited quantities'. No approval procedure, battery rule, weight or size limit is published, and Conditions of Carriage 7.2.1 makes carriage of a passenger needing special assistance 'subject to prior arrangement with us', so acceptance is effectively case-by-case.", "src": [ "s2", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit is stated for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum dimensions are stated for a powered wheelchair, and no hold-door aperture is published for any aircraft type in the fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Georgian Airways does not say where a powered chair is handed over or returned.", "src": [] }, "notes": "Direct contradiction a human should resolve with the airline: the dangerous-goods page lists 'Battery powered wheelchairs/mobility devices' as acceptable in checked baggage in limited quantities, while the baggage page's list of items 'not allowed on board' in order 'to comply with safety norms' includes 'Lithium batteries' with no wheelchair carve-out. Anyone flying a lithium-powered chair on A9 should call +995 322 111220 before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Georgian Airways makes no statement about an on-board aisle wheelchair on any aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information appears anywhere on the site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published for on-board transfers. The PRM page describes assistance only 'in the airport and/or for embarkation/disembarkation', and separately names 'special attendance on board required' as one of the factors deciding whether a reduced-mobility passenger is accepted at all.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published — Georgian Airways publishes no seating rule for passengers with reduced mobility (no movable-armrest, bulkhead or exit-row statement).", "src": [] } }, "damage_liability": { "value": "Checked baggage: USD 20 per kilogram; unchecked baggage: USD 100 maximum", "detail": "Conditions of Carriage 15.5.8: 'Our liability for Checked Baggage is limited to USD 20 per kilogram. The maximum liability shall be determined by the weight of your Checked Baggage.' 15.5.9: 'Our maximum liability for Unchecked Baggage is USD 100.' No mobility-aid exception is published, and 15.5.6 excludes 'minor damage to the exterior of your Baggage, such as scratches, dirt, stains, or dents'.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Georgian Airways' entire published mobility-aid policy is one short page: 48 hours' notice, free carriage of a wheelchair/crutches/braces on top of the carry-on allowance, and five factors on which acceptance of a reduced-mobility passenger 'depends' (condition of the passenger, limitation per aircraft, need for special equipment, need for attendance on board, onward interline transportation). Everything a power-chair user needs is missing: no battery rules of any kind, no watt-hour figures, no removal or terminal-protection instruction, no weight or size limit, no gate-delivery promise, no aisle chair, no accessible-lavatory statement, no seating rule. A powered chair is mentioned in exactly one place — the dangerous-goods page, which lists 'Battery powered wheelchairs/mobility devices' among items carriable in checked baggage 'in limited quantities' — while the baggage page's on-board prohibition list bans 'Lithium batteries' outright. Two things a human should re-check with the airline: (1) that lithium contradiction; (2) whether the USD 20/kg checked-baggage liability cap in Conditions of Carriage 15.5.8 is really applied to mobility aids — as written it would pay out roughly USD 400-600 for a destroyed power chair, an order of magnitude below its value, and no full-value or special-declaration route for mobility aids is published. There is no accessibility desk, no assistance form and no email other than the general help@ address. English and Georgian versions of the PRM page were both read and say the same thing; the Georgian text words the per-aircraft limitation as 'aircraft type'.", "searched_urls": [ "https://georgian-airways.com/", "https://georgian-airways.com/en", "https://georgian-airways.com/en/specialservices/passengers-with-reduced-mobility", "https://georgian-airways.com/ka/specialservices/passengers-with-reduced-mobility", "https://georgian-airways.com/en/information/dangerous-goods-&-prohibited-items", "https://georgian-airways.com/en/service/baggage-information", "https://georgian-airways.com/en/services/baggage-information", "https://georgian-airways.com/en/information/conditions-of-carriage", "https://georgian-airways.com/en/information/contact", "https://georgian-airways.com/en/contactus/customer-support-", "https://georgian-airways.com/en/information/before-you-fly", "https://georgian-airways.com/en/support/faqs" ] } }, { "schema_version": "1.1", "slug": "german-airways", "name": "German Airways", "iata_code": "ZQ", "icao_code": "GER", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://germanairways.com/", "sources": [ { "id": "s1", "title": "Allgemeine Beförderungsbedingungen (General Conditions of Carriage), version 7 January 2025 (PDF, DE)", "url": "https://germanairways.com/wp-content/uploads/2025/01/Allgemeine-Befoerderungsbedingungen-DE-v.-7-Januar-2025-.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dokumente — the airline's published passenger documents", "url": "https://germanairways.com/dokumente", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Kontakt / Contact us 24/7", "url": "https://germanairways.com/kontakt", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Wichtige Hinweise für Fluggäste — Mitnahme von Gefahrgut (F-GRH-001 REV 0 DE, PDF)", "url": "https://germanairways.com/wp-content/uploads/2024/03/DGR_PAX_F-GRH-001_REV_0_DE.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "About German Airways — wet lease and charter operator, Embraer E190 fleet", "url": "https://germanairways.com/en/about-german-airways", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Germany — General information (Cologne head office)", "number": "+49 2203 967 100", "hours": "24/7 ('Kontaktieren Sie uns 24/7')", "region": "DE", "src": [ "s3" ] } ], "email": [ { "label": "Dangerous goods / restricted items enquiries (named on the passenger dangerous-goods notice)", "address": "service@germanairways.com", "src": [ "s4" ] }, { "label": "General information", "address": "info@germanairways.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Contact form (general enquiries; German Airways cannot access bookings made with other airlines)", "url": "https://germanairways.com/kontakt", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Allgemeine Beförderungsbedingungen (General Conditions of Carriage, PDF)", "url": "https://germanairways.com/wp-content/uploads/2025/01/Allgemeine-Befoerderungsbedingungen-DE-v.-7-Januar-2025-.pdf", "src": [ "s1" ] }, { "label": "Dokumente — all published passenger documents", "url": "https://germanairways.com/dokumente", "src": [ "s2" ] }, { "label": "Mitnahme von Gefahrgut — dangerous goods notice for passengers (PDF)", "url": "https://germanairways.com/wp-content/uploads/2024/03/DGR_PAX_F-GRH-001_REV_0_DE.pdf", "src": [ "s4" ] } ], "notes": "There is no accessibility or disability desk, and no special-assistance phone number, email or form. The contact page states plainly: 'Sollten Sie Ihren Flug nicht direkt bei German Airways gebucht haben, kontaktieren Sie bitte Ihren Reiseveranstalter oder die entsprechende Fluggesellschaft. German Airways hat leider keinen Zugriff auf Buchungen, die bei anderen Fluggesellschaften getätigt wurden.' — if the flight was sold by another airline (German Airways wet-leases for European network carriers), assistance must be arranged with that airline, not with German Airways." }, "policy": { "notice_hours": { "value": 24, "detail": "General Conditions of Carriage §4(1): 'Eine Beförderung von Personen, die besondere Betreuung benötigen, und deren Betreuungsbedarf sind German Airways so früh wie möglich, jedenfalls nicht weniger als 24 Stunden vor planmäßigem Abflug anzuzeigen.' — passengers needing special assistance, and the nature of that need, must be notified as early as possible and in any case not less than 24 hours before scheduled departure. 'Bei nicht erfolgter oder verspäteter Anzeige kann eine entsprechende Betreuung von German Airways nicht sichergestellt werden.'", "src": [ "s1" ] }, "how_to_request": { "value": "Notify German Airways at least 24 h before scheduled departure — but if the flight was not booked directly with German Airways, arrange assistance with the marketing airline or tour operator instead", "detail": "The Conditions of Carriage require notification of the need for special assistance at least 24 hours ahead but name no channel; the only published channels are +49 2203 967 100, info@germanairways.com and the website contact form. The contact page warns that German Airways has no access to bookings made with other airlines, which covers most of its flying.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": null, "detail": "Not published. The Conditions of Carriage §5(1) set the free baggage allowance (Economy 1 piece up to 23 kg; Business 2 pieces up to 32 kg each) and state that 'die Beförderung von Sonder- oder Sportgepäck ist zuschlagspflichtig' — special or sports baggage carries a surcharge. Mobility aids are not mentioned at all, so it is not stated whether they are carried free or outside the allowance.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — German Airways states no number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. German Airways' entire published passenger documentation — the Conditions of Carriage, the dangerous-goods notice and the Dokumente page — contains no reference to wheelchairs or mobility aids. The only relevant provision is the generic 24-hour notification duty for passengers needing special assistance (§4(1)).", "src": [ "s1", "s2", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published — no in-cabin wheelchair stowage rule appears in any German Airways document.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — German Airways says nothing about where a wheelchair is handed over or returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The general checked-baggage piece limits are 23 kg (Economy) and 32 kg (Business); German Airways does not say whether these apply to a wheelchair.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum wheelchair dimensions, and no hold-door aperture figure for the Embraer E190 fleet, appear anywhere on the site.", "src": [], "basis": null }, "notes": "German Airways reserves a broad right of refusal for baggage under §5(2): it may refuse carriage of baggage that is unsuitable 'aufgrund von Größe, Form, Gewicht, Art und Inhalt oder aus Sicherheitsgründen', or that is not packed in suitcases or similar containers so as to ensure safe transport. Nothing carves out mobility aids.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage space for a folding chair is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — no rule for spillable/wet-battery mobility aids.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — no rule for gel, AGM, sealed lead-acid or dry-cell mobility-aid batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. The Conditions of Carriage §5(3)(d) only cover loose lithium batteries 'wie sie in elektronischen Gebrauchsgütern wie z.B. in Powerbanks, Laptops, Computern, Mobiltelefonen, Uhren, oder Kameras gebräuchlich sind' — the consumer-electronics case, not a wheelchair.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. German Airways publishes no watt-hour figure for a wheelchair battery of any kind. ICAO/IATA defaults apply — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — no watt-hour cap for a battery removed from a wheelchair, and no instruction on carrying one in the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchairs. The 100-160 Wh figure in §5(3)(d) of the Conditions of Carriage is the general consumer-electronics spare-battery rule (power banks, laptops, cameras) and is not written for mobility aids.", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchairs. The Conditions of Carriage limit general consumer-electronics spares to 'höchstens zwei einzelne Lithium-Batterien oder Akkumulatoren mit einer Wattstundenleistung zwischen 100Wh und max. 160Wh', hand baggage only and subject to prior approval — a portable-electronics rule that German Airways does not extend to mobility aids.", "src": [ "s1" ] }, "removal_required": { "value": null, "detail": "Not published — German Airways does not say whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. §5(3)(d) requires only that loose consumer lithium batteries 'müssen vor Beschädigung oder Kurzschluss geschützt sein' — protected against damage and short circuit.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published — no battery specification sheet, MSDS, manufacturer label or form is required for a mobility aid.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Neither the Conditions of Carriage nor the passenger dangerous-goods notice mentions battery-powered wheelchairs or mobility aids. The dangerous-goods notice asks passengers to enquire about exceptions and carriage options for dangerous goods at service@germanairways.com.", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit is stated for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum dimensions for a powered wheelchair, and no published hold-door figures for the Embraer E190-100LR fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "The one lithium provision German Airways does publish (Conditions of Carriage §5(3)(d)) is a general consumer-electronics rule: loose lithium batteries must travel in hand baggage only; a maximum of two individual batteries rated between 100 Wh and 160 Wh may be carried and they require prior approval. It is not written for wheelchairs and must not be read as a wheelchair-battery allowance." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — German Airways makes no statement about an on-board aisle wheelchair on its Embraer E190 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. The Conditions of Carriage acknowledge 'Personen, die besondere Betreuung benötigen' and require 24 hours' notice, but describe no on-board assistance and give no indication of what 'Betreuung' includes.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published — no movable-armrest, bulkhead or emergency-exit-row rule for passengers with reduced mobility.", "src": [] } }, "damage_liability": { "value": "1,519 SDR per passenger (approx. EUR 1,900) under the Montreal Convention", "detail": "Conditions of Carriage: 'German Airways haftet für die Zerstörung, den Verlust oder die Beschädigung von Gepäck bis zu einer Höhe von 1.519 SZR (ca. EUR 1.900).' A higher limit applies only if the passenger makes a special declaration of interest at check-in and pays the requested surcharge. Checked baggage carries strict (fault-independent) liability; unchecked baggage only for fault. No mobility-aid exception is published, and damage must be reported within 7 days of receiving the baggage.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "de", "notes": "German Airways is a wet-lease (ACMI) and charter operator: its own English about-page describes 'tailored wet lease solutions for established airlines, exclusive charter flights and private aviation', with a fleet of eight to nine Embraer E190-100LR jets flying 'throughout Europe in both single charter and wet lease capacities for the scheduled services of other airlines'; the German home page advertises German Airways as the partner for KLM Cityhopper and Condor flights. For almost every passenger, therefore, the contracting airline's accessibility policy applies, not German Airways' — the contact page says outright that German Airways has no access to bookings made with other airlines and directs passengers to their tour operator or the operating/marketing airline. The operator_type in the stub has been corrected from 'scheduled_passenger' to 'acmi_charter' on the strength of the airline's own description; passenger_service is left true because it does fly charters under its own Conditions of Carriage. Those Conditions of Carriage are the only passenger policy document German Airways publishes, and they contain no reference whatsoever to wheelchairs or mobility aids — only a generic requirement to notify a need for 'besondere Betreuung' at least 24 hours before departure, a general consumer-electronics lithium rule, and Montreal Convention baggage liability of 1,519 SDR. There is no accessibility page, no assistance form, no disability phone line and no CRO. The one useful discovery is the address service@germanairways.com, printed on the passenger dangerous-goods notice as the channel for asking about carriage of restricted items — the closest thing to a battery-enquiry contact the airline offers. Everything else about a powered chair on a ZQ-operated flight has to be settled with the airline that sold the ticket.", "searched_urls": [ "https://germanairways.com/", "https://germanairways.com/en/", "https://germanairways.com/kontakt/", "https://germanairways.com/en/contact/", "https://germanairways.com/dokumente", "https://germanairways.com/vertragsbedingungen", "https://germanairways.com/en/about-german-airways", "https://germanairways.com/wp-content/uploads/2025/01/Allgemeine-Befoerderungsbedingungen-DE-v.-7-Januar-2025-.pdf", "https://germanairways.com/wp-content/uploads/2024/03/DGR_PAX_F-GRH-001_REV_0_DE.pdf", "https://germanairways.com/wp-content/uploads/2021/10/E190-Handout.pdf" ] } }, { "schema_version": "1.1", "slug": "getjet-airlines", "name": "GetJet Airlines", "iata_code": "GW*", "icao_code": "GJT", "country": "Lithuania", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://getjet.aero/", "sources": [ { "id": "s1", "title": "GetJet Airlines — Passengers with special needs", "url": "https://getjet.aero/for-passengers/special-assistance/passengers-with-special-needs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "GetJet Airlines — Special baggage (Wheelchairs: manual, and battery powered with dry or gel accumulator)", "url": "https://getjet.aero/for-passengers/baggage/special-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "GetJet Airlines — Prohibited items for carriage", "url": "https://getjet.aero/for-passengers/baggage/prohibited-items-for-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "GetJet Airlines — Contact us", "url": "https://getjet.aero/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "GetJet Airlines — home page (\"an IOSA registered airline headquartered in Vilnius, Lithuania that offers ACMI and charter services\")", "url": "https://getjet.aero/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "GetJet Airlines — Damaged, delayed or lost baggage", "url": "https://getjet.aero/for-passengers/baggage/damaged-delayed-or-lost-baggage/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "General enquiries — address published in the site footer (not a disability desk)", "address": "info@getjet.aero", "src": [ "s4" ] }, { "label": "Sales", "address": "sales@getjet.aero", "src": [ "s4" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Passengers with special needs (48 h notice, seating, POC rules)", "url": "https://getjet.aero/for-passengers/special-assistance/passengers-with-special-needs/", "src": [ "s1" ] }, { "label": "Special baggage — Wheelchairs (manual and battery powered)", "url": "https://getjet.aero/for-passengers/baggage/special-baggage/", "src": [ "s2" ] } ], "notes": "GetJet publishes no telephone number at all — its Contact us page lists a company address, bank details and three script-obfuscated mailboxes labelled \"For sales\", \"For media\" and \"For passengers\". The two addresses recorded here (info@ and sales@) are the ones that could be read directly from the page source; there is no dedicated accessibility desk. Assistance is arranged through the tour operator or travel agent." }, "policy": { "notice_hours": { "value": 48, "detail": "\"The passenger must inform his/her travel agent or airline at least 48 hours before departure if: he / she has a physical disability; he / she has hearing and visual disabilities and needs help; he / she travels with a portable oxygen concentrator (POC); he / she travels with a certified animal helper.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Tell the tour operator, travel agent or GetJet at least 48 h before departure; carriage may need GetJet's approval before the ticket is sold", "detail": "\"Carriage of a disabled person or other person who needs an assistance may require prior agreement with the airline before purchasing of the ticket. The tour operator or travel agent must obtain approval from GetJet Airlines prior to selling the ticket to such person.\"", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchair access is free on all GetJet Airlines flights\" and \"Wheelchairs are transported free of charge\"; the manual wheelchair \"is carried in the aircraft cargo compartment at no extra charge\". Other special/sports equipment is chargeable, but wheelchairs are listed separately from it.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — GetJet does not state how many mobility devices are carried per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Manual wheelchairs — The wheelchair is carried in the aircraft cargo compartment at no extra charge. Passengers can use manual wheelchairs to get to / from the departure or arrival gates.\"", "src": [ "s2" ] }, "cabin_stowage": { "value": false, "detail": "GetJet does not offer in-cabin stowage: \"The wheelchair is carried in the aircraft cargo compartment at no extra charge\", and if the passenger wheels themselves to the gate \"the wheelchair will be marked as Checked Baggage at check-in and will be loaded onto the aircraft upon boarding\".", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "\"Passengers using manual wheelchairs may request the wheelchairs be delivered immediately upon landing.\" This applies to manual chairs only — \"All other wheelchairs can be picked up at the airport arrival area (baggage pick-up area).\"", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. GetJet sets weight caps for sports equipment (10–32 kg by type) but publishes no weight limit for a wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. GetJet defines special equipment as baggage exceeding 158 cm (height + length + width) but states no maximum wheelchair size.", "src": [] }, "notes": "If the passenger prefers to reach the departure gate in their own manual chair, it is tagged as Checked Baggage at check-in and loaded at boarding. WCHR / WCHS / WCHC and WCMP / WCBD / WCLB service codes are used.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable/published — GetJet carries wheelchairs in the cargo compartment.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Only dry and gel accumulators are listed as accepted, and \"GetJet Airlines does not accept other types of wheelchairs in Checked Baggage\". Spillable/wet-cell wheelchair batteries are not among the accepted types.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Dry and gel accumulators are accepted. \"During check-in, the dry battery must be disconnected, its terminals insulated to prevent accidental short circuiting, and securely attached to the wheelchair. Gel batteries do not need to be disconnected from the battery if the battery terminals are insulated to prevent accidental short circuits.\"", "src": [ "s2" ] }, "lithium_ion": { "value": false, "detail": "GetJet lists only \"dry or gel accumulator\" battery-powered wheelchairs and states \"GetJet Airlines does not accept other types of wheelchairs in Checked Baggage\" — lithium-ion powered chairs are not among the accepted types. Verify directly before booking a lithium chair.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — and moot: lithium-ion is not among the wheelchair battery types GetJet lists as accepted, so no watt-hour allowance exists on its site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — and moot: lithium-ion is not among the wheelchair battery types GetJet lists as accepted, so no watt-hour allowance exists on its site.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — and moot: lithium-ion is not among the wheelchair battery types GetJet lists as accepted, so no watt-hour allowance exists on its site.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. GetJet states no spare-battery allowance for mobility aids.", "src": [] }, "removal_required": { "value": false, "detail": "The battery stays with the chair. At check-in a dry battery must be disconnected, its terminals insulated and the battery \"securely attached to the wheelchair\"; gel batteries need not be disconnected if the terminals are insulated. Chairs with integrated dry batteries and covered terminals need not be disconnected if they have a master switch (with a manufacturer's label confirming the battery is fully disconnected when it is activated) that is turned off, or a removable control unit that is completely removed — \"it is not enough to remove the control unit key only\".", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "Terminals must be insulated to prevent accidental short circuiting; a dry battery must also be disconnected and securely attached to the chair.", "src": [ "s2" ] }, "documentation": { "value": "Manufacturer's label required to use the master-switch exemption", "detail": "A chair with an integrated dry battery may stay connected only if it has \"a master switch (with a manufacturer's label stating that the battery is fully disconnected when the switch is activated)\" that is turned off. No other paperwork, spec sheet or MSDS is required on the published page.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Electric / battery-powered wheelchairs are carried as checked baggage, but only with a dry or gel accumulator: GetJet's page is headed \"Battery powered wheelchairs (dry or gel accumulator)\" and closes \"GetJet Airlines does not accept other types of wheelchairs in Checked Baggage.\"", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — GetJet states no maximum powered-wheelchair size.", "src": [] }, "gate_delivery": { "value": false, "detail": "Only manual wheelchairs may be requested for delivery immediately on landing; \"All other wheelchairs can be picked up at the airport arrival area (baggage pick-up area).\"", "src": [ "s2" ] }, "notes": "The published acceptance list covers only dry and gel accumulators. Chairs with a master switch or removable control unit are the exception to the disconnect-at-check-in rule." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — GetJet does not say whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": false, "detail": "\"Flight attendants are prohibited from assisting passengers in eating or help with personal hygiene. They are prohibited from lifting or carrying passengers.\" \"Transportation of the lying person is not possible on the plane, no special medical assistance is provided.\"", "src": [ "s1" ] }, "seating": { "value": "Window seat; emergency exit rows prohibited; upright seat with perpendicular backrest required", "detail": "Under Regulation (EC) No 1107/2006 \"disabled passengers or passengers with reduced mobility shall be seated at a window, seats at emergency row are prohibited\", with seating chosen so crew duties, emergency equipment and evacuation are not obstructed. \"All passengers with disabilities must sit in normal airplane chairs with a perpendicular backrest.\" GetJet will make every effort to seat an accompanying passenger next to the disabled passenger.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. GetJet's baggage-damage procedure requires a Property Irregularity Report completed at the arrival airport before leaving, with the baggage tag, and a written claim within 7 days of receiving the baggage (21 days if delayed); no liability limit or mobility-aid rule is stated.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "GetJet Airlines (Vilnius) is on its own home page \"an IOSA registered airline headquartered in Vilnius, Lithuania that offers ACMI and charter services\", flying for tour operators and for airlines such as Eurowings — so on a wet-lease flight the contracting airline's policy will normally apply. Unusually for an ACMI operator, GetJet publishes a full set of its own passenger rules, and they are the ones recorded here. FOUR THINGS A WHEELCHAIR USER MUST KNOW, all of which a human should re-verify with the airline: (1) Only dry or gel accumulators are accepted — \"GetJet Airlines does not accept other types of wheelchairs in Checked Baggage\", which on its face excludes lithium-ion power chairs. (2) \"Passengers unable to take care of themselves during the flight, as well as passengers with motor or mental disabilities, may travel only when accompanied by a healthy adult\" — a mandatory-companion rule. (3) Cabin crew \"are prohibited from lifting or carrying passengers\". (4) Carriage \"may require prior agreement with the airline before purchasing of the ticket\", and the travel agent must get GetJet's approval before selling the ticket. Points 2 and 4 sit uneasily with Regulation (EC) No 1107/2006, which GetJet cites as the basis for its assistance. Also: powered chairs are NOT returned at the aircraft door — only manual chairs can be requested \"delivered immediately upon landing\"; everything else goes to the baggage reclaim belt.", "searched_urls": [ "https://www.getjet.aero/", "https://getjet.aero/", "https://getjet.aero/for-passengers-category/special-assistance/", "https://getjet.aero/for-passengers/special-assistance/passengers-with-special-needs/", "https://getjet.aero/for-passengers-category/baggage/", "https://getjet.aero/for-passengers/baggage/special-baggage/", "https://getjet.aero/for-passengers/baggage/prohibited-items-for-carriage/", "https://getjet.aero/for-passengers/baggage/damaged-delayed-or-lost-baggage/", "https://getjet.aero/contact-us/" ] } }, { "schema_version": "1.1", "slug": "global-airways-and-lift", "name": "Global Airways and Lift", "iata_code": "GE", "icao_code": "GBB", "country": "South Africa", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.lift.co.za", "sources": [ { "id": "s1", "title": "LIFT — Special Assistance", "url": "https://www.lift.co.za/LIFT-Extras/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "LIFT Support — Wheelchair requests (modified 1 Dec 2025)", "url": "https://support.lift.co.za/support/solutions/articles/66000511331-wheelchair-requests", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "LIFT — Baggage policy (incl. lithium battery notice)", "url": "https://www.lift.co.za/travel-info/baggage-policy", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "LIFT — Terms and Conditions (notice of baggage liability limitation)", "url": "https://www.lift.co.za/terms-and-conditions/terms", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "LIFT — Contact Us", "url": "https://www.lift.co.za/contact/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "LIFT — About Us", "url": "https://www.lift.co.za/About/About-Us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Global Airways — About Us (ACMI operator, AOC CAA/N835D)", "url": "https://g-airways.com/about/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Global Airways — Our Fleet (Airbus A320 / A340)", "url": "https://g-airways.com/our-fleet/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "LIFT Support — Sporting & Musical Equipment (Dangerous Goods & batteries)", "url": "https://support.lift.co.za/support/solutions/articles/66000532673-sporting-musical-equipment", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "South Africa — LIFT Customer Support Desk (special assistance); weekdays 07:00–19:00, weekends 08:00–17:00", "address": "support@lift.co.za", "src": [ "s1", "s5" ] } ], "web_form": [ { "label": "LIFT wheelchair request form", "url": "https://forms.lift.co.za/lift-wheelchair-request-form/", "src": [ "s1" ] }, { "label": "LIFT meet-and-assist request form", "url": "https://forms.lift.co.za/maas-request-form/", "src": [ "s1" ] } ], "relay": [ { "label": "WhatsApp — LIFT Customer Support Desk", "detail": "+27 76 650 0972 (published as 076 650 0972). Weekdays 07:00–19:00, weekends 08:00–17:00. This is the channel LIFT itself names for special-assistance requests.", "src": [ "s1", "s5" ] } ], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.lift.co.za/LIFT-Extras/special-assistance", "src": [ "s1" ] }, { "label": "Wheelchair requests (support article)", "url": "https://support.lift.co.za/support/solutions/articles/66000511331-wheelchair-requests", "src": [ "s2" ] }, { "label": "Baggage policy (incl. lithium batteries)", "url": "https://www.lift.co.za/travel-info/baggage-policy", "src": [ "s3" ] }, { "label": "Terms and Conditions", "url": "https://www.lift.co.za/terms-and-conditions/terms", "src": [ "s4" ] } ], "notes": "LIFT publishes NO telephone number — its Contact Us page offers WhatsApp, e-mail and a group-booking form only, so there is no voice line and no TTY/text-relay service to record. The wheelchair request form and the WhatsApp desk are the direct accessibility channels. LIFT flies domestic South Africa only, so no US DOT Complaints Resolution Official page exists." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Special assistance may also be requested via our Customer Support Desk no later than 48 hours prior to departure.\" LIFT prefers it earlier still: \"Wheelchair requests must be added on the Traveller Information page when booking, as the number of Wheelchair requests is limited per flight.\"", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Add the wheelchair request on the Traveller Information page when booking (slots are limited per flight), or use the LIFT wheelchair request form; otherwise WhatsApp +27 76 650 0972 or support@lift.co.za at least 48 h before departure", "detail": "LIFT: \"Wheelchair requests must be added on the Traveller Information page when booking, as the number of Wheelchair requests is limited per flight.\" The Special Assistance page adds: \"Special assistance may also be requested via our Customer Support Desk no later than 48 hours prior to departure. Please send us a WhatsApp message on 076 650 0972 or pop a mail to support@lift.co.za\", and links a dedicated wheelchair request form.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"A passenger's own wheelchair or mobility aid will be carried free of charge and stowed in the aircraft hold for the duration of the flight.\" No handling or oversize fee is published for mobility aids.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — LIFT states no limit on the number of mobility devices per passenger, only that the passenger's own wheelchair or mobility aid travels free in the hold.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"A passenger's own wheelchair or mobility aid will be carried free of charge and stowed in the aircraft hold for the duration of the flight.\" Separately, the number of WCHR/WCHS/WCHC assistance requests is limited per flight and must be booked in advance — that limit is on the assistance, not on the chair.", "src": [ "s2" ] }, "cabin_stowage": { "value": false, "detail": "LIFT says the passenger's own chair is \"stowed in the aircraft hold for the duration of the flight\"; it offers no in-cabin stowage for a folding manual chair.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. LIFT says only that \"wheelchair service will only be made available from the LIFT check-in counters and from the aircraft to the arrival halls\" — that describes LIFT's own loaner wheelchair service, not where a passenger's own chair is returned. Ask the support desk if you need it at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for manual chairs. LIFT's only mobility-aid weight figure is \"No battery-powered wheelchair or mobility aid weighing in excess of 32 kg will be allowed onboard\", which reads as applying to battery-powered devices. Its general baggage rule — \"Bags weighing more than 32 kg… must be sent via cargo at your own expense\" — is a baggage rule, and mobility aids travel free outside the allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. LIFT states no maximum wheelchair dimensions. Its 200 x 80 x 75 cm figure is the sporting-equipment / oversize-baggage limit and is not stated to apply to mobility aids, so it is deliberately not recorded here.", "src": [] }, "notes": "LIFT recognises three assistance codes: WCHR (wheelchair to and from the aircraft; passenger can manage stairs and the cabin unaided), WCHS (also needs help up/down stairs; a Passenger-Aid-Unit may be used to board), and WCHC (also needs help in the aircraft; a PAU may be used). \"There may be instances where an able-bodied companion is required to accompany a passenger making use of wheelchair assistance\" — Customer Support decides after reviewing the form. \"Passengers and their assistants may not be seated in any emergency rows.\"", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — LIFT offers no in-cabin wheelchair stowage, so no closet dimensions exist.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — LIFT does not distinguish wet/spillable, gel or lithium batteries for wheelchairs; it sets only a 32 kg weight limit on battery-powered mobility aids.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — LIFT does not distinguish battery chemistry for wheelchairs; it sets only a 32 kg weight limit on battery-powered mobility aids.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs, and there is an unresolved conflict. LIFT's baggage page states a blanket rule — \"Lithium batteries, including power banks, are not permitted in checked baggage. All lithium batteries must be carried in your cabin bag only and may not exceed a maximum capacity of 100wh per item\" — but its wheelchair article allows battery-powered chairs up to 32 kg stowed in the hold, and almost every power-chair battery exceeds 100 Wh. LIFT does not say which rule governs a wheelchair battery. Confirm with support@lift.co.za before travelling.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for wheelchairs, and there is an unresolved conflict. LIFT's baggage page states a blanket rule — \"Lithium batteries, including power banks, are not permitted in checked baggage. All lithium batteries must be carried in your cabin bag only and may not exceed a maximum capacity of 100wh per item\" — but its wheelchair article allows battery-powered chairs up to 32 kg stowed in the hold, and almost every power-chair battery exceeds 100 Wh. LIFT does not say which rule governs a wheelchair battery. Confirm with support@lift.co.za before travelling.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for wheelchairs, and there is an unresolved conflict. LIFT's baggage page states a blanket rule — \"Lithium batteries, including power banks, are not permitted in checked baggage. All lithium batteries must be carried in your cabin bag only and may not exceed a maximum capacity of 100wh per item\" — but its wheelchair article allows battery-powered chairs up to 32 kg stowed in the hold, and almost every power-chair battery exceeds 100 Wh. LIFT does not say which rule governs a wheelchair battery. Confirm with support@lift.co.za before travelling.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. LIFT's 100 Wh cabin-only figure covers \"portable charging devices and spare batteries\" generally — a general portable-electronics rule, not a stated spare-wheelchair-battery limit — so it is not recorded as a mobility-aid value. Check with support@lift.co.za if you carry a spare chair battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — LIFT states no number of spare wheelchair batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — LIFT does not say whether a wheelchair battery must be removed and carried in the cabin, even though its general baggage rule bans lithium batteries from checked baggage.", "src": [] }, "terminals": { "value": null, "detail": "Not published — LIFT states no terminal-insulation or immobilisation requirement for wheelchair batteries.", "src": [] }, "documentation": { "value": null, "detail": "Not published — LIFT asks for no battery spec sheet, label or MSDS for a wheelchair.", "src": [] } }, "allowed": { "value": true, "detail": "Accepted up to a weight limit: \"No battery-powered wheelchair or mobility aid weighing in excess of 32 kg will be allowed onboard. If the maximum weight is exceeded, the item will need to be carried as cargo. Arrangements for the transportation of these wheelchairs will need to be arranged by the passenger.\" Powered chairs within 32 kg travel free in the hold like any other mobility aid.", "src": [ "s2" ] }, "max_weight_kg": { "value": 32, "detail": "\"No battery-powered wheelchair or mobility aid weighing in excess of 32 kg will be allowed onboard. If the maximum weight is exceeded, the item will need to be carried as cargo\" — and that cargo shipment is the passenger's own responsibility and expense.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — LIFT sets a weight limit for powered chairs but no dimensional limit.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — LIFT says nothing about returning a powered chair at the aircraft door.", "src": [] }, "notes": "The 32 kg ceiling is the binding constraint: many mid-range power chairs exceed it once the battery is installed, and LIFT then pushes the chair onto a cargo booking the passenger must arrange and pay for themselves. Weigh your chair before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — LIFT does not say whether an on-board aisle chair is carried on its Airbus A320 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — LIFT makes no statement about lavatory accessibility.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Available but rationed and possibly conditional on a companion. WCHS/WCHC passengers are assisted up and down the stairs and to the cabin seat, and \"A Passenger-Aid-Unit (PAU) may be required to board this passenger\". But requests are \"limited per flight\" and must be made at booking, and \"There may be instances where an able-bodied companion is required to accompany a passenger making use of wheelchair assistance\", decided by Customer Support after reviewing the form.", "src": [ "s2" ] }, "seating": { "value": "No emergency-row seating for passengers using wheelchair assistance or their assistants", "detail": "\"PLEASE NOTE: Passengers and their assistants may not be seated in any emergency rows.\" LIFT publishes no movable-armrest or bulkhead policy.", "src": [ "s2" ] } }, "damage_liability": { "value": "USD 20 per kilogram for domestic South African carriage", "detail": "LIFT's Notice of Baggage Liability limitations: \"Liability for loss, delay or damage to baggage shall be limited, insofar as Domestic Carriage is concerned, i.e. carriage wholly within the Republic of South Africa, to a limit of 20 (twenty) U.S. dollars per kilogram per checked baggage and hand baggage provided that if in accordance with applicable law different limits of liability are applicable such different limits shall apply.\" No mobility-aid-specific (full replacement value) rule is published, so a wheelchair is capped at the ordinary per-kilogram baggage limit.", "src": [ "s4" ] }, "aircraft_hold_note": "LIFT flights are operated by Global Aviation Operations (Pty) Ltd t/a LIFT under Global Airways' South African AOC (CAA/N835D). Global Airways \"operates a mixed Airbus fleet of A320 Narrow Body and A340 Wide Body Aircraft\"; the A320s are configured for 150, 162 or 180 seats. LIFT publishes no hold-door or hold dimensions, only the 32 kg limit on battery-powered mobility aids." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "OPERATOR TYPE CORRECTED — the stub said acmi_charter. That is only half true. Global Aviation Operations (Pty) Ltd trades both as Global Airways, \"the largest dedicated ACMI specialist in South & Sub-Saharan Africa\" (g-airways.com), AND as LIFT, a scheduled domestic South African airline selling seats direct to the public: \"up to 28 daily flights, 3 major destinations\" between Johannesburg, Cape Town and Durban, with every LIFT page footed \"© Global Aviation Operations (Pty) Ltd t/a LIFT\". Because a wheelchair user can buy a ticket and does have a published policy to rely on, the record is scheduled_passenger and the policy is LIFT's. On the ACMI side of the business the contracting airline's policy applies, not this one. HEADLINE — own wheelchair carried free in the hold; battery-powered chairs allowed up to 32 kg, above which the passenger must arrange and pay for cargo carriage; assistance must be booked at reservation because slots are limited per flight; 48 h deadline via the WhatsApp/e-mail support desk. CONTRADICTION A HUMAN SHOULD RESOLVE — the baggage page says \"Lithium batteries, including power banks, are not permitted in checked baggage. All lithium batteries must be carried in your cabin bag only and may not exceed a maximum capacity of 100wh per item\", while the wheelchair article puts battery-powered chairs (up to 32 kg) in the hold. Those cannot both be true for a lithium power chair. The 100 Wh figure has deliberately NOT been written into any battery field. Also note the sporting-equipment article's line that \"E-bikes and motorised rideables (with integrated lithium batteries) are generally not accepted as checked baggage\" — that is about sports gear and must not be read as covering wheelchairs, which the wheelchair article expressly permits. CONTACTS — LIFT publishes no phone number at all; WhatsApp and e-mail are the only channels.", "searched_urls": [ "https://www.lift.co.za/", "https://www.lift.co.za/LIFT-Extras/special-assistance", "https://support.lift.co.za/support/solutions/articles/66000511331-wheelchair-requests", "https://support.lift.co.za/support/solutions", "https://support.lift.co.za/support/search/solutions?term=lithium", "https://support.lift.co.za/support/search/solutions?term=battery", "https://support.lift.co.za/support/search/solutions?term=dangerous+goods", "https://support.lift.co.za/support/solutions/articles/66000532673-sporting-musical-equipment", "https://www.lift.co.za/travel-info/baggage-policy", "https://www.lift.co.za/terms-and-conditions/terms", "https://www.lift.co.za/contact/contact-us", "https://www.lift.co.za/About/About-Us", "https://www.lift.co.za/About/Lift-Fleet", "https://forms.lift.co.za/lift-wheelchair-request-form/", "https://www.globalairways.co.za/", "https://g-airways.com/about/", "https://g-airways.com/our-fleet/" ] } }, { "schema_version": "1.1", "slug": "globalx", "name": "GlobalX", "iata_code": "G6", "icao_code": "GXA", "country": "United States", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://globalxair.com/", "sources": [ { "id": "s1", "title": "GlobalX — Company (\"GlobalX is the Number One Choice for Narrowbody ACMI and Charters ... providing passenger and cargo charter operations\")", "url": "https://globalxair.com/company/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "GlobalX — Contact (general inquiries, baggage inquiries, claims)", "url": "https://globalxair.com/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "GlobalX — Accessibility Statement, 1 July 2026 (WCAG 2.1 web-accessibility statement for globalxair.com)", "url": "https://globalxair.com/wp-content/uploads/2026/07/Accessibility-Statement_GlobalX_July_2026.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "GlobalX — Services (\"We’re taking our website to new heights. Check back for this feature soon.\" — charter booking by e-mail only)", "url": "https://globalxair.com/services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "GlobalX — ALG Vacations Details (flights marketed as \"GlobalX operated by TUI Airlines Belgium\")", "url": "https://globalxair.com/apple-vacations-details/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "GlobalX — Legal (website Terms & Conditions)", "url": "https://globalxair.com/legal/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — General inquiries: passenger emergencies, legal questions, claims (not a disability desk)", "number": "+1 786 751 8550", "hours": null, "region": "US", "src": [ "s2" ] }, { "label": "USA — Baggage inquiries", "number": "+1 786 254 2706", "hours": null, "region": "US", "src": [ "s2" ] } ], "email": [ { "label": "Baggage claims (including damaged baggage)", "address": "BaggageClaim@GlobalXAir.com", "src": [ "s2" ] }, { "label": "Website accessibility feedback (site owner — not a travel-assistance channel)", "address": "support@globalxair.com", "src": [ "s3" ] }, { "label": "Passenger charter sales", "address": "sales@globalxair.com", "src": [ "s4" ] } ], "web_form": [], "relay": [], "policy_pages": [], "notes": "GlobalX publishes no disability or special-assistance desk, no Complaint Resolution Official contact and no assistance-request form. Its only document titled \"Accessibility Statement\" is a WCAG 2.1 statement about the globalxair.com website, not about air travel. For the ALG Vacations programme the site tells passengers to contact their travel advisor or the ALG brand (Apple Vacations 1-800-517-2000, Funjet 1-888-558-6654, Beachbound 1-855-592-3224, CheapCaribbean 1-800-915-2322) — those are tour-operator numbers, not GlobalX's." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "terminals": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "documentation": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] }, "seating": { "value": null, "detail": "Not published. GlobalX is an ACMI/charter operator and publishes no mobility-aid, wheelchair or battery policy; the contracting airline or tour operator's policy applies.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published. GlobalX publishes no mobility-aid damage rule; it lists only a baggage-claims mailbox (BaggageClaim@GlobalXAir.com) and a baggage phone line.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "GlobalX (Global Crossing Airlines, Miami) describes itself on its own Company page as \"the Number One Choice for Narrowbody ACMI and Charters ... providing passenger and cargo charter operations\", flying A320-family aircraft for the US government, sports teams, casinos, tour operators and other airlines. It carries passengers, so passenger_service is true, but it sells charters, not seats: the Services page says booking is by e-mail to sales@globalxair.com. It publishes NOTHING on wheelchairs, mobility aids, batteries or reduced mobility. The one hit for \"accessibility\" on the site is a WCAG 2.1 website-accessibility statement (accessiBe), which is about screen readers, not about carrying a power chair. CAUTION: the ALG Vacations page carries one line — \"Assistance for guests requiring additional support will be accommodated at the airport upon check-in\" — but that page covers flights \"operated by TUI Airlines Belgium\" with 189-seat 737-800s under the GlobalX brand, so it is TUIfly Belgium's operation, not GlobalX metal; it has not been recorded as GlobalX policy. GlobalX is a US 14 CFR Part 121 carrier and is therefore bound by 14 CFR Part 382, including the requirement to make a Complaint Resolution Official available, but publishes no CRO page. Note globalcrossingairlines.com does not resolve; the live site is globalxair.com.", "searched_urls": [ "https://www.globalcrossingairlines.com/", "https://globalxair.com/", "https://globalxair.com/company/", "https://globalxair.com/services/", "https://globalxair.com/contact/", "https://globalxair.com/legal/", "https://globalxair.com/apple-vacations-details/", "https://globalxair.com/apple-leisure-group/", "https://globalxair.com/sitemap.xml", "https://globalxair.com/wp-sitemap-posts-page-1.xml", "https://globalxair.com/wp-content/uploads/2026/07/Accessibility-Statement_GlobalX_July_2026.pdf" ] } }, { "schema_version": "1.1", "slug": "gol-linhas-aereas", "name": "GOL Linhas Aereas", "iata_code": "G3", "icao_code": "GLO", "country": "Brazil", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.voegol.com.br", "sources": [ { "id": "s1", "title": "Assistência especial", "url": "https://www.voegol.com.br/informacoes/assistencia-especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Pessoa com deficiência física ou motora permanente", "url": "https://www.voegol.com.br/informacoes/assistencia-especial/pessoa-com-deficiencia-fisica-ou-motora", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Bagagem — artigos permitidos, restritos e proibidos / bagagem despachada", "url": "https://www.voegol.com.br/informacoes/bagagem-2", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Acessibilidade", "url": "https://www.voegol.com.br/acessibilidade", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contatos e Atendimento On-line", "url": "https://www.voegol.com.br/atendimento/contatos-atendimento-online", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Pessoa com mobilidade reduzida temporária", "url": "https://www.voegol.com.br/informacoes/assistencia-especial/pessoa-com-mobilidade-reduzida", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Bagagem — aviso importante: restrições para baterias de lítio e power banks", "url": "https://www.voegol.com.br/informacoes/bagagem", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Brazil — SAC GOL (compliments, complaints, cancellations), free, 24 h", "number": "0800 704 0465", "hours": "24 hours", "region": "BR", "src": [ "s5", "s1" ] }, { "label": "Brazil — service line for Deaf / hard-of-hearing customers (SAC GOL e Smiles), free, 24 h", "number": "0800 709 0466", "hours": "24 hours", "region": "BR", "src": [ "s4" ] }, { "label": "Brazil — Fale com a GOL (bookings, changes, information), 24 h", "number": "0300 115 2121", "hours": "24 hours (local call cost + taxes)", "region": "BR", "src": [ "s5" ] }, { "label": "Outside Brazil — GOL call centre", "number": "+55 11 3913 2027", "hours": "Portuguese 24 h; English and Spanish Mon–Sat 08:00–22:00 Brasília time", "region": "INTL", "src": [ "s5" ] } ], "email": [], "web_form": [], "relay": [ { "label": "Libras (Brazilian Sign Language) interpreter service", "detail": "GOL lists 'Atendimento por intérprete de Libras' in its service menu and a dedicated 24 h toll-free line for Deaf customers, 0800 709 0466.", "src": [ "s4", "s1" ] }, { "label": "GAL online chat", "detail": "GOL's online assistant GAL, reached from the icon at the bottom of every page — 24/7 in Brazil; abroad Mon–Sat 08:00–22:00 and Sun 08:00–18:00 Brasília time. GOL names it as the channel for requesting special assistance up to 48 h before the flight.", "src": [ "s5", "s2" ] } ], "policy_pages": [ { "label": "Pessoa com deficiência física ou motora permanente", "url": "https://www.voegol.com.br/informacoes/assistencia-especial/pessoa-com-deficiencia-fisica-ou-motora", "src": [ "s2" ] }, { "label": "Assistência especial (overview)", "url": "https://www.voegol.com.br/informacoes/assistencia-especial", "src": [ "s1" ] }, { "label": "Bagagem — wheelchair battery rules (items allowed only with GOL's prior approval)", "url": "https://www.voegol.com.br/informacoes/bagagem-2", "src": [ "s3" ] }, { "label": "Acessibilidade", "url": "https://www.voegol.com.br/acessibilidade", "src": [ "s4" ] } ], "notes": "GOL publishes no special-assistance e-mail address and no separate disability desk phone: requests go through the booking flow or the GAL online chat. The 0800 709 0466 line is published specifically for Deaf and hard-of-hearing customers." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Você pode pedir o auxílio no momento da compra da passagem ou no Atendimento Online da GOL, com até 48 horas de antecedência\" — request assistance when buying the ticket or through GOL's online service up to 48 hours before the flight.", "src": [ "s2", "s6" ] }, "how_to_request": { "value": "Ask for assistance when buying the ticket, or through GOL's online service (GAL chat), up to 48 h before the flight; identify yourself to a GOL employee on arrival at the airport", "detail": "\"Chegando ao aeroporto, identifique-se a um de nossos colaboradores. Caso necessite de uma cadeira de rodas a GOL oferece gratuitamente.\" Powered chairs sit in the 'items allowed only with GOL's prior approval' list, so the device must be cleared in advance.", "src": [ "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Você também pode despachar, sem custo adicional, uma cadeira de rodas ou um par de muletas.\" Customers needing special assistance may carry one support item free; if they have more than one, GOL gives an 80% discount on the excess-baggage charge for assistive devices or essential medical equipment.", "src": [ "s2", "s3" ] }, "devices_per_passenger": { "value": 1, "detail": "\"Clientes com necessidade de assistência especial que utilizam itens de suporte (como cadeira de rodas, por exemplo) podem transportar um deles sem custo adicional.\" Additional items attract excess baggage charges with an 80% discount.", "src": [ "s3" ] }, "manual": { "allowed": { "value": true, "detail": "A wheelchair or a pair of crutches may be checked free of charge; GOL also lends its own wheelchair at the airport if needed.", "src": [ "s2", "s6" ] }, "cabin_stowage": { "value": null, "detail": "GOL does not publish whether a folding manual chair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "GOL does not publish whether the passenger's own chair is returned at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "GOL publishes no weight limit for a checked wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "GOL publishes no maximum wheelchair dimensions.", "src": [], "basis": null }, "notes": "GOL provides its own airport wheelchair free of charge to anyone who needs it, and gives an 80% companion discount where its medical team requires an escort (after MEDIF/FREMEC approval).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "GOL publishes no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Allowed only with prior GOL approval and only as checked baggage. The chair must be able to be loaded, stowed, secured and unloaded upright, with the battery disconnected, firmly attached and its terminals insulated. If it cannot be kept upright the battery must be removed and carried in strong, rigid packaging.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "\"Cadeira de rodas com baterias úmidas antiderramáveis: é permitida exclusivamente como bagagem despachada\" — checked only, with prior GOL approval, the battery disconnected, terminals insulated and the battery securely attached to the chair.", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Cadeira de rodas com baterias de íon-lítio: é permitida exclusivamente como bagagem despachada\", listed among the items allowed only with GOL's prior approval.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"A bateria não deve ultrapassar 300 Wh\" — the battery must not exceed 300 Wh, and must be firmly attached to the mobility aid with terminals protected and circuits isolated.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "GOL publishes no separate cap for a battery removed into the cabin. It only says \"quando possível, a bateria deverá ser removida do auxílio de mobilidade e acondicionada no compartimento de bagagem da cabine\" (overhead bin); the 300 Wh figure is stated for the chair's battery.", "src": [] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Baterias adicionais devem respeitar o limite de uma bateria até 300 Wh ou duas baterias de até 160 Wh cada.\"", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Additional batteries: one up to 300 Wh, or two of up to 160 Wh each.", "src": [ "s3" ] }, "removal_required": { "value": false, "detail": "Removal is preferred but not mandatory: the default is \"a bateria deve estar bem presa ao auxílio de mobilidade, com seus terminais protegidos e circuitos isolados\", followed by \"Importante: quando possível, a bateria deverá ser removida do auxílio de mobilidade e acondicionada no compartimento de bagagem da cabine (bin).\" For spillable batteries removal becomes mandatory if the chair cannot be kept upright.", "src": [ "s3" ] }, "terminals": { "value": "Battery firmly attached to the mobility aid with terminals protected and circuits isolated; for wet batteries the battery must be disconnected and its poles insulated against accidental short circuits", "detail": "Lithium: \"A bateria deve estar bem presa ao auxílio de mobilidade, com seus terminais protegidos e circuitos isolados.\" Spillable/non-spillable wet: \"Estar com a bateria desconectada, fixada de modo seguro ao equipamento e com seus bornes isolados para evitar curtos-circuitos acidentais.\"", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "GOL does not publish a battery spec sheet, MSDS or form requirement for wheelchair batteries; it only requires the chair to be approved in advance.", "src": [] } }, "allowed": { "value": "conditional", "detail": "GOL lists wheelchairs with lithium-ion, spillable and non-spillable wet batteries under \"Itens permitidos somente com aprovação prévia da GOL\" (items allowed only with GOL's prior approval), and only as checked baggage — \"É permitida exclusivamente como bagagem despachada.\"", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "GOL publishes no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "GOL publishes no maximum dimensions for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "GOL does not publish whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "GOL's general baggage page carries a warning that equipment with lithium batteries, power banks and spare lithium batteries must be carried exclusively in hand baggage and are not allowed in checked baggage, with \"new rules on the transport of lithium batteries\" taking effect from 04/05/2026 — this appears to sit uneasily beside the wheelchair rules, which say the powered chair is accepted only as checked baggage." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "GOL does not publish whether an on-board aisle chair is available.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published on GOL's site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "GOL says to identify yourself to a member of staff on arrival at the airport and that it provides a wheelchair free of charge, but publishes no boarding transfer/lifting policy.", "src": [] }, "seating": { "value": null, "detail": "GOL publishes no movable-armrest or bulkhead seating policy for wheelchair users.", "src": [] } }, "damage_liability": { "value": null, "detail": "GOL publishes no mobility-aid-specific damage policy. Its baggage page offers a general declared-value option for checked items worth 1,131 SDR or more (up to BRL 15,000, ANAC Resolution 400 art. 17), for a 35% surcharge on the declared value.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "pt", "notes": "All figures come from GOL's Portuguese pages (voegol.com.br) and are translated here. Two things a human should re-check: (1) GOL's baggage landing page now warns that equipment with lithium batteries, power banks and spare lithium batteries must travel EXCLUSIVELY in hand baggage and are not accepted as checked baggage, with new lithium rules from 04/05/2026, while the detailed wheelchair rules say a lithium-powered chair is accepted 'exclusively as checked baggage' with the battery attached — GOL has not reconciled the two; (2) the wheelchair-with-battery entries appear under 'Itens permitidos somente com aprovação prévia da GOL' (items allowed only with GOL's prior approval), which is why the acceptance facts are recorded as conditional rather than true. GOL publishes no wheelchair size or weight limit, no on-board aisle chair statement and no mobility-aid damage policy. Companion discount 80% after MEDIF/FREMEC approval.", "searched_urls": [ "https://www.voegol.com.br/informacoes/assistencia-especial", "https://www.voegol.com.br/informacoes/assistencia-especial/pessoa-com-deficiencia-fisica-ou-motora", "https://www.voegol.com.br/informacoes/assistencia-especial/pessoa-com-mobilidade-reduzida", "https://www.voegol.com.br/informacoes/bagagem", "https://www.voegol.com.br/informacoes/bagagem-2", "https://www.voegol.com.br/informacoes/bagagem/bagagem-diferenciada", "https://www.voegol.com.br/informacoes/bagagem/artigos-permitidos-restritos-e-proibidos", "https://www.voegol.com.br/acessibilidade", "https://www.voegol.com.br/atendimento/contatos-atendimento-online", "https://www.voegol.com.br/contatos", "https://www.voegol.com.br/sitemap.xml", "https://www.voegol.com.br/sitemap.xml?page=1", "https://www.voegol.com.br/sitemap.xml?page=2" ] } }, { "schema_version": "1.1", "slug": "greater-bay-airlines", "name": "Greater Bay Airlines", "iata_code": "HB", "icao_code": "HGB", "country": "Hong Kong (SAR), China", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.greaterbay-airlines.com/", "sources": [ { "id": "s1", "title": "Passengers with Special Needs — Disability and Mobility Assistance, Wheelchair Passenger, Personal and Safety Assistant", "url": "https://www.greaterbay-airlines.com/hk/en_HK/manage/our-services/passengers-with-special-needs.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — Special Baggage: Mobility Devices, and Important Information Regarding Lithium Batteries", "url": "https://www.greaterbay-airlines.com/hk/en_HK/manage/our-services/baggage.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us — Service Centre hotlines, WhatsApp, email and opening hours by region", "url": "https://www.greaterbay-airlines.com/hk/en_HK/about-us/contact-us.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions of Carriage for Passenger, English, effective 05 Sep 2025 (PDF)", "url": "https://www.greaterbay-airlines.com/content/dam/gba/hk/pdf/legal-and-policy/Conditions%20of%20Carriage%20For%20Passenger%20EN%20(eff.%2005Sep25).pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Hong Kong SAR — Service Centre", "number": "+852 2164 3919", "hours": "09:00–20:00 daily (hotline); online chat 09:00–21:00 daily", "region": "HK", "src": [ "s3" ] }, { "label": "Chinese Mainland — Service Centre", "number": "4008428982", "hours": "09:00–20:00 daily (hotline); online chat 09:00–21:00 daily", "region": "CN", "src": [ "s3" ] }, { "label": "Taiwan China — Service Centre (Taipei)", "number": "+886 2 2568 3131", "hours": "09:00–20:00 daily (hotline)", "region": "TW", "src": [ "s3" ] }, { "label": "Japan — Service Centre", "number": "+81 3 6264 3009", "hours": "09:00–20:00 daily (hotline)", "region": "JP", "src": [ "s3" ] }, { "label": "Thailand — Service Centre", "number": "+66 2 934 5262", "hours": "09:00–20:00 daily (hotline)", "region": "TH", "src": [ "s3" ] }, { "label": "Philippines — Service Centre", "number": "+63 2 8353 6339", "hours": "09:00–20:00 daily (hotline)", "region": "PH", "src": [ "s3" ] } ], "email": [ { "label": "Service Centre", "address": "service@greaterbay-airlines.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Customer Experience Feedback Form", "url": "https://greaterbayairlineshongkong.zendesk.com/hc/en-us/requests/new?ticket_form_id=48963076637721", "src": [ "s3" ] } ], "relay": [ { "label": "Hong Kong — Service Centre WhatsApp", "detail": "(852) 2319-4288, published alongside the Service Centre hotline. Greater Bay Airlines also runs an online chat service 09:00–21:00 daily and a WeChat channel. No TTY or text-relay service is published.", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Passengers with Special Needs", "url": "https://www.greaterbay-airlines.com/hk/en_HK/manage/our-services/passengers-with-special-needs.html", "src": [ "s1" ] }, { "label": "Special Baggage — Mobility Devices (battery rules)", "url": "https://www.greaterbay-airlines.com/hk/en_HK/manage/our-services/baggage.html#special-baggage-mobility-devices", "src": [ "s2" ] }, { "label": "Conditions of Carriage for Passenger (PDF, eff. 05 Sep 2025)", "url": "https://www.greaterbay-airlines.com/content/dam/gba/hk/pdf/legal-and-policy/Conditions%20of%20Carriage%20For%20Passenger%20EN%20(eff.%2005Sep25).pdf", "src": [ "s4" ] } ], "notes": "There is no dedicated disability line — all assistance goes through the regional Service Centre numbers above, which are open 09:00–20:00 daily only, so a 48-hour request cannot be placed overnight. The Service Centre is also the channel for telling the airline the type of battery-powered wheelchair and battery you are bringing." }, "policy": { "notice_hours": { "value": 48, "detail": "'Passengers with mobility impairment or disability may request wheelchair service up to 48 hours before flight departure.' For your own device: 'For passengers with disability requiring wheelchair service or travelling with their own mobility devices, please contact our Service Centre at least 48 hours before flight departure.'", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Contact the Greater Bay Airlines Service Centre at least 48 h before departure (Hong Kong +852 2164 3919 / service@greaterbay-airlines.com) and tell them the type of battery-powered wheelchair and the battery installed", "detail": "'If you travel with your own battery-powered wheelchair, please inform our Service Centre of the type of battery-powered wheelchair and battery installed.' At the airport you must bring the user manual (specifications) for the wheelchair and batteries, any tools needed to disassemble and reassemble it, and, for a lithium-ion chair, documentation proving UN 38.3 compliance.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "'All mobility devices can be carried onboard free of charge, provided that they meet the relevant safety and security regulations and requirements.' And: 'all non-foldable manual and battery-powered wheelchairs can only be accepted as check-in baggage (free-of-charge)'. Mobility devices are also named among the free carry-on personal items in the excess-baggage footnotes.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number — Greater Bay Airlines says all mobility devices are carried free but never states a maximum count per passenger.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "'We provide special assistance to passengers with disabilities, who may need wheelchairs or other mobility devices such as canes, crutches, etc. All mobility devices can be carried onboard free of charge, provided that they meet the relevant safety and security regulations and requirements.' Non-foldable manual wheelchairs are accepted as free checked baggage.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. Greater Bay Airlines says only that 'all non-foldable manual and battery-powered wheelchairs can only be accepted as check-in baggage', and never states whether a foldable manual chair may be stowed in the cabin. Canes, crutches and walkers may be brought onboard free of charge 'provided they can be safely stowed within the cabin'.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published for the return leg. On departure, 'You may use your own wheelchair to the departure boarding gate and aircraft door, if possible within the airport facilities', and the attendant assists 'to the boarding gate or aircraft door' — but Greater Bay Airlines never says whether the chair is returned at the aircraft door on arrival or only in the baggage hall.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The general baggage rule is that 'any single piece of check-in baggage that exceeds 32kg/70lbs in weight ... will not be accepted at airport', but Greater Bay Airlines does not say this applies to a wheelchair.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for mobility aids. The general checked-baggage rule caps a single piece at 203 cm / 80 in total dimensions, but Greater Bay Airlines does not state that this applies to wheelchairs, and publishes no hold-door aperture or maximum chair size for its fleet.", "src": [ "s2" ], "basis": null }, "notes": "Wheelchair passengers may not be seated in emergency exit rows. Hearing-impaired passengers are offered wheelchair assistance only if they ask for it themselves, and airport staff assess whether a lone hearing-impaired passenger needs a personal/safety assistant.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Greater Bay Airlines describes no in-cabin wheelchair stowage space and gives no closet dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Spillable wet batteries are listed as acceptable, with one requirement: 'Spillable wet battery, nickel-metal hydride battery or dry battery: Measures must be taken to prevent short circuit (e.g., by covering exposed terminals) and unintentional activation.' Greater Bay Airlines sets no removal, upright-carriage or special-container condition for them.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "'Non-spillable wet battery, dry-cell battery or gel-type battery: Measures must be taken to prevent short circuit (e.g., by covering exposed terminals) and unintentional activation. The battery must not contain any free or unabsorbed liquid. A maximum of one spare battery may be carried per passenger.'", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion wheelchairs are carried. 'For lithium-ion battery-powered wheelchair, documentation to prove the battery meets the United Nations (UN) test requirements as specified in the UN Manual of Tests and Criteria, Part III Section 38.3' must be brought to the airport.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Greater Bay Airlines' 300 Wh figure is tied to the case where the battery has to come out: 'If the mobility aid does not provide adequate protection to the battery: Battery must be removed ... Battery must not exceed 300 Wh.' It publishes no watt-hour ceiling for a battery that stays installed in an adequately protective chair. ICAO/IATA defaults apply — see global rules.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "'If the mobility aid does not provide adequate protection to the battery: Battery must be removed according to the manufacturer's instructions; Battery must not exceed 300 Wh; Battery terminals must be protected from short circuit (e.g., by insulating or taping over exposed terminals); Removed battery must be protected from damage (e.g., by placing each battery in a protective pouch), and must be carried in the cabin.'", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'A maximum of one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh each may be carried. Spare batteries must be carried in the cabin.'", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "One spare of up to 300 Wh, or two spare batteries not exceeding 160 Wh each — the maximum permitted count is therefore 2, at the lower watt-hour rating. Spare batteries must be carried in the cabin. For non-spillable wet, dry-cell or gel batteries the limit is one spare per passenger.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Removal is required only where the chair itself does not protect the battery: 'If the mobility aid does not provide adequate protection to the battery: Battery must be removed according to the manufacturer's instructions', must not exceed 300 Wh, must have its terminals insulated, must be placed in a protective pouch and must travel in the cabin. Greater Bay Airlines does not say who decides whether the protection is adequate.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "For every battery type: 'Measures must be taken to prevent short circuit (e.g., by covering exposed terminals) and unintentional activation.' For a removed lithium battery: 'Battery terminals must be protected from short circuit (e.g., by insulating or taping over exposed terminals)' and the battery must be placed in a protective pouch.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "'You are required to bring the following with you to the airport at departure: User manual (specifications) for your wheelchair and the batteries; Tools that you may need to disassemble and reassemble your wheelchair; For lithium-ion battery-powered wheelchair, documentation to prove the battery meets the United Nations (UN) test requirements as specified in the UN Manual of Tests and Criteria, Part III Section 38.3.'", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "Battery-powered wheelchairs are accepted as free checked baggage: 'all non-foldable manual and battery-powered wheelchairs can only be accepted as check-in baggage (free-of-charge)'. You must notify the Service Centre at least 48 h ahead of the type of chair and battery, and bring the user manual, the tools to disassemble and reassemble the chair, and UN 38.3 documentation for a lithium-ion battery. 'Battery-powered wheelchairs or mobility aids must fulfil the IATA DGR dangerous goods requirements.'", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Greater Bay Airlines sets no weight limit specifically for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum dimensions for a powered wheelchair, and no hold-door aperture published for any aircraft in the fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for a powered chair on arrival. Greater Bay Airlines says only that you may use your own wheelchair 'to the departure boarding gate and aircraft door, if possible within the airport facilities'.", "src": [ "s2" ] }, "notes": "Separate general lithium rules that a wheelchair user should know but that are NOT the wheelchair rule: spare lithium-ion batteries over 160 Wh are 'forbidden for carriage onboard our flights'; spares and power banks may never be checked; from 28 March 2026 a maximum of two lithium power banks per passenger are allowed onboard, they may not be used or recharged in flight and may not be stowed in the overhead compartments. Battery-powered devices such as hoverboards and Segways are banned entirely." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Greater Bay Airlines describes no on-board aisle wheelchair on any aircraft. Instead it requires passengers who need help 'moving in the cabin (to/from lavatory and seats)' to travel with their own personal assistant.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information appears on the Greater Bay Airlines site.", "src": [] }, "transfer_assistance": { "value": false, "detail": "'If you require assistance with personal care onboard such as feeding, moving in the cabin (to/from lavatory and seats), administering medication, etc., you are required to travel with a personal assistant. If you need help with evacuation, you must travel with a safety assistant.' The assistant may be a relative or hired attendant of at least 18, must be self-reliant and must be booked through the Service Centre at least 48 h ahead. Crew assistance is limited to the airport-to-gate escort.", "src": [ "s1" ] }, "seating": { "value": "Wheelchair passengers may not be seated in emergency exit rows", "detail": "'For safety reasons, wheelchair passengers are not allowed to be seated at emergency exit rows.' The same exclusion applies to passengers travelling with a personal/safety assistant, a guide dog, or any medical device. No movable-armrest or bulkhead-seating policy is published.", "src": [ "s1" ] } }, "damage_liability": { "value": "1,519 SDR per passenger under the Montreal Convention (17 SDR per kg for hold baggage where the Warsaw Convention applies)", "detail": "Conditions of Carriage 16.3.4: 'With respect to claims to which the Montreal Convention applies, our liability for damage to both Cabin and Hold Baggage, including Damage caused by delay is limited to 1,519 SDRs per Passenger or any higher sum agreed to by us pursuant to Article 9.3 for Hold Baggage.' 16.3.3: under the Warsaw Convention, 17 SDRs per kilogram of hold baggage and 332 SDRs per passenger for cabin baggage. No mobility-aid exception or full-value rule is published.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Greater Bay Airlines publishes a genuinely detailed mobility-device policy on its baggage page — better than most carriers of its size — covering spillable, non-spillable and lithium-ion batteries, a 300 Wh removed-battery cap, one 300 Wh or two 160 Wh spares in the cabin, terminal protection, UN 38.3 documentation and the tools you must bring. Three things it does NOT publish, and which matter: no watt-hour limit for a battery that stays installed in an adequately protective chair (the 300 Wh figure only bites when the chair must give the battery up); no maximum weight or dimensions for a chair, and no hold-door figures; and nothing about the chair being returned at the aircraft door on arrival. Two things a wheelchair user should read carefully before booking. First, Greater Bay Airlines states flatly that its flights 'will not accept passengers with medical conditions', and that crew 'is not qualified to provide any medical or health-related care'. Second, anyone who needs help moving between their seat and the lavatory must buy a seat for a personal assistant — there is no on-board aisle chair described anywhere, and no accessible lavatory is claimed. Damage liability is the bare Montreal Convention 1,519 SDR with no mobility-aid carve-out, so a power chair is substantially under-covered. Practical note: the Service Centre hotlines are open 09:00–20:00 local only, and 48 hours' notice is required for the wheelchair service, the personal assistant booking and the battery declaration alike. A human should confirm with the airline (a) who judges whether a chair 'provides adequate protection' to its battery, since that single judgement decides whether a 400 Wh installed battery flies at all, and (b) whether a folding manual chair may be taken into the cabin — the wording 'all non-foldable manual and battery-powered wheelchairs can only be accepted as check-in baggage' implies folding chairs are treated differently, but the site never says so.", "searched_urls": [ "https://www.greaterbay-airlines.com/en-hk/", "https://www.greaterbay-airlines.com/hk/en_HK/manage/our-services/passengers-with-special-needs.html", "https://www.greaterbay-airlines.com/hk/en_HK/manage/our-services/baggage.html", "https://www.greaterbay-airlines.com/hk/en_HK/about-us/contact-us.html", "https://www.greaterbay-airlines.com/hk/en_HK/legal-privacy/conditions-of-carriage-for-passenger.html", "https://www.greaterbay-airlines.com/hk/en_HK/legal-privacy/passenger-rights.html", "https://www.greaterbay-airlines.com/hk/en_HK/legal/conditions-of-carriage.html", "https://www.greaterbay-airlines.com/content/dam/gba/hk/pdf/legal-and-policy/Conditions%20of%20Carriage%20For%20Passenger%20EN%20(eff.%2005Sep25).pdf", "https://www.greaterbay-airlines.com/hk/en_HK/manage/before-your-flight/travel-alert-and-advisories/notice-to-passengers-lithium-battery-power-bank.html" ] } }, { "schema_version": "1.1", "slug": "gulf-air", "name": "Gulf Air", "iata_code": "GF", "icao_code": "GFA", "country": "Bahrain", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.gulfair.com/", "sources": [ { "id": "s1", "title": "Help — Medical Cases (Disabilities, Wheelchair passengers, CMP form)", "url": "https://www.gulfair.com/en/help/medical-cases", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Conditions of Carriage (Art. 7.3 Special assistance, Art. 7.6 Ground services, Art. 8 Baggage)", "url": "https://www.gulfair.com/en/transparency/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Help — Baggage information", "url": "https://www.gulfair.com/en/help/baggage/baggage-information", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Help — Personal items (free items, incl. a fully collapsible wheelchair)", "url": "https://www.gulfair.com/en/help/baggage/personal-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "U.S. Passenger Service Policy (14 CFR Part 382 commitment, US contact numbers)", "url": "https://www.gulfair.com/en/transparency/us-passenger-service-policy", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Help Centre — Special assistance", "url": "https://www.gulfair.com/en/help/help-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Help — Special baggage (medical equipment, 48 h notice)", "url": "https://www.gulfair.com/en/help/baggage/special-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Carriage of Medical Passengers (CMP) online application", "url": "https://www.gulfair.com/cmp/login", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "الحالات الطبية — مسافرو الكراسي المتحركة (Arabic Medical Cases page)", "url": "https://www.gulfair.com/ar/help/medical-cases", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Help — Prohibited Items (checked and cabin baggage; power-bank watt-hour rule)", "url": "https://www.gulfair.com/en/help/baggage/prohibited-Items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Optional Services Fees — Prepaid Seat Selection Terms and Conditions (exit-row eligibility)", "url": "https://www.gulfair.com/en/transparency/fees-and-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Contact us — Worldwide Contact Centre country numbers and WhatsApp Call", "url": "https://www.gulfair.com/en/contact-us", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Worldwide Contact Centre (Bahrain HQ; the 'Other countries' fallback number and the channel that books special assistance)", "number": "+973 1737 3737", "hours": null, "region": "BH", "src": [ "s12" ] }, { "label": "United States — reservations, customer relations & disability enquiries", "number": "+1 888 359 4853", "hours": null, "region": "US", "src": [ "s5", "s12" ] }, { "label": "United Kingdom — Contact Centre (London & Manchester) 033 3202 7776", "number": "+44 333 202 7776", "hours": null, "region": "GB", "src": [ "s12" ] }, { "label": "Germany — Contact Centre (Frankfurt)", "number": "+49 69 867 990 60", "hours": null, "region": "DE", "src": [ "s12" ] }, { "label": "France — Contact Centre (Paris & Nice)", "number": "+33 1 70 48 94 99", "hours": null, "region": "FR", "src": [ "s12" ] }, { "label": "India — Contact Centre (Mumbai, serving all Indian cities)", "number": "+91 22 7112 0049", "hours": null, "region": "IN", "src": [ "s12" ] }, { "label": "Saudi Arabia — Contact Centre (Riyadh, Jeddah, Dammam, Medina, Al Qassim) 0135109595", "number": "0135109595", "hours": null, "region": "SA", "src": [ "s12" ] }, { "label": "United Arab Emirates — Contact Centre (Abu Dhabi & Dubai) 02 6516888", "number": "+971 2 651 6888", "hours": null, "region": "AE", "src": [ "s12" ] } ], "email": [], "web_form": [ { "label": "Carriage of Medical Passengers (CMP) application — must be completed online by the treating doctor at least 72 h before departure", "url": "https://www.gulfair.com/cmp/login", "src": [ "s1", "s8" ] }, { "label": "Special assistance / feedback form (the form Gulf Air's Conditions of Carriage point US passengers to)", "url": "https://gulfair.my.site.com/gulfairfeedback/", "src": [ "s2" ] } ], "relay": [ { "label": "WhatsApp Call — Worldwide Contact Centre", "detail": "The Contact us page offers a \"WhatsApp Call\" button to the Worldwide Contact Centre: https://wa.me/97317373737 (+973 1737 3737).", "src": [ "s12" ] }, { "label": "TTY — US DOT disability hotlines printed on Gulf Air's U.S. Passenger Service Policy (a regulator's line, not Gulf Air's own)", "detail": "Gulf Air prints the DOT Toll-Free Hotline for Air Travelers with Disabilities, 1 (800) 778-4838 (voice) / 1 (800) 455-9880 (TTY), and the Aviation Consumer Protection Division on 1 (202) 366-2220 (voice) / 1 (202) 366-0511 (TTY). Gulf Air publishes no TTY or text-relay line of its own.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Medical Cases — disabilities and wheelchair passengers", "url": "https://www.gulfair.com/en/help/medical-cases", "src": [ "s1" ] }, { "label": "Personal items — free carriage of a fully collapsible wheelchair", "url": "https://www.gulfair.com/en/help/baggage/personal-items", "src": [ "s4" ] }, { "label": "Baggage information — 32 kg rule and mobility-aid exemption, damage liability", "url": "https://www.gulfair.com/en/help/baggage/baggage-information", "src": [ "s3" ] }, { "label": "Conditions of Carriage — special assistance and airport wheelchair charges", "url": "https://www.gulfair.com/en/transparency/conditions-of-carriage", "src": [ "s2" ] } ], "notes": "Gulf Air publishes no dedicated accessibility phone line and no accessibility e-mail address anywhere on gulfair.com — the numbers above are the general Worldwide Contact Centre lines, which is the channel Gulf Air itself names for special assistance and medical clearance (\"Gulf Air Reservations must be informed at least 48 hours prior to the flight\"). The country dropdown on /en/contact-us is rendered client-side; the full list was recovered from the page's embedded data and covers 47 cities, almost all of which resolve to the eight distinct numbers above (all US cities share +1 888 359 4853; all Indian cities share +91 22 7112 0049; all Pakistani cities share 021 3565 4483; all Saudi cities share 0135109595). Iraq is served by the Bahrain number. Medical clearance is decided by the Head of Medical Services at Gulf Air headquarters in Muharraq, Bahrain." }, "policy": { "notice_hours": { "value": 72, "detail": "Where medical clearance is needed, the treating doctor must complete the CMP application online at least 72 hours before departure (medical report no more than 14 days old); clearance can take up to three days. A plain wheelchair request needs no clearance but 'wheelchairs can be provided at most airports if a request is made at least two days before the date of travel' (48 h); medical equipment / CPAP / POC needs 48 h; travel-escort requests at least one week.", "src": [ "s1", "s7" ] }, "how_to_request": { "value": "Request wheelchair assistance and help stowing mobility aids through 'Manage My Booking' (or in the Passenger Details section when booking); medical clearance via the online CMP form", "detail": "Medical Cases page: wheelchair assistance at the airport, during boarding and on arrival, help stowing mobility aids or medical equipment, special meals and seat selection are requested through 'Manage My Booking', with no medical clearance unless the condition needs special in-flight care. CoC 7.3 adds that, subject to EC Regulation 1107/2006 and (US flights) 14 CFR Part 382, acceptance of 'persons who are disabled or have reduced mobility … is subject to prior arrangement with us'; once accepted, carriage cannot later be refused on that basis unless the condition worsens.", "src": [ "s1", "s6", "s2" ] }, "fee_charged": { "value": false, "detail": "Gulf Air does not charge to carry the aid: a fully collapsible wheelchair is listed among the personal items carried at no extra charge, and mobility aids are exempt from the 32 kg repacking rule. Separately, Conditions of Carriage 7.6 warns that 'wheelchair services at airports may incur a charge. Bahrain International Airport currently charges for wheelchair services; such fees shall not be applicable on flights to or from the U.S.A.' — an airport service fee for a loaner chair, not a fee for carrying your own.", "src": [ "s2", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "No number published. The free personal-items list allows 'a fully collapsible wheelchair' and 'a pair of crutches and/or braces or other prosthetic device provided that the customer is dependent on them', but Gulf Air does not state how many mobility devices may be carried.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Personal items carried without additional charge include 'A fully collapsible wheelchair (please note that this will be loaded in the hold at the departure gate)' and 'a pair of crutches and/or braces or other prosthetic device provided that the customer is dependent on them'.", "src": [ "s4" ] }, "cabin_stowage": { "value": false, "detail": "Gulf Air states the fully collapsible wheelchair 'will be loaded in the hold at the departure gate' — it is taken from the passenger at the gate rather than stowed in the cabin. No in-cabin wheelchair stowage is offered.", "src": [ "s4" ] }, "gate_delivery": { "value": null, "detail": "Gulf Air says the collapsible wheelchair is loaded into the hold at the departure gate, but does not say whether it is returned at the aircraft door on arrival or at the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for mobility aids — and they are expressly exempt from the general rule: 'No single baggage may exceed 32 kg or the maximum dimensions of 158 cm (62 inches). Baggage over 32 kg must be repacked (except for mobility aids)'.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions published. The 158 cm / 190 x 75 x 65 cm figures on the baggage pages are for ordinary and oversized sports baggage, not mobility aids, so they are not recorded here.", "src": [], "basis": null }, "notes": "Gulf Air limits how many wheelchair passengers each flight can take: 'Any group of disabled travellers should obtain approval prior to departure from the Head of Medical Services at Gulf Air as there is a maximum number of wheelchair passengers that can be accepted on each flight/aircraft.'", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable / not published — Gulf Air loads a collapsible wheelchair in the hold at the gate rather than stowing it in the cabin.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Gulf Air gives no wet/spillable wheelchair-battery rule.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — no gel / AGM / sealed-lead-acid mobility-aid rule.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. Gulf Air's only published lithium rules cover CPAP/POC medical devices (100–160 Wh, max two spares in carry-on), smart bags (battery must be removable) and power banks (max two per person, each 100 Wh or less, cabin only, never in checked baggage, and the Xiaomi PB2030MI banned outright) — none of which is a wheelchair rule.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. gulfair.com never mentions a wheelchair battery at all, so no watt-hour figure exists for one left installed in the chair; Gulf Air's only lithium limits are the CPAP/POC medical-device ones. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Gulf Air does not address removing a wheelchair battery into the cabin. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. For CPAP/POC devices Gulf Air allows lithium-ion batteries over 100 Wh but not over 160 Wh, max two spares in carry-on; the Prohibited Items page separately caps power banks at 100 Wh each, maximum two per person. Both are portable-electronics rules, not wheelchair rules, so neither is imported here.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. Two spare batteries are allowed in carry-on for an approved CPAP/POC device only.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Gulf Air does not say whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. Gulf Air requires spare CPAP/POC batteries to be 'packaged and protected from short circuit and physical damage', but states no wheelchair terminal-insulation or immobilisation requirement.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet or MSDS demanded. A Carriage of Medical Passengers (CMP) form completed by the treating doctor is required only where the passenger's condition needs special in-flight care or supervision.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. The Medical Cases, Personal items, Baggage information, Special baggage and Prohibited Items pages and the Conditions of Carriage never mention a powered, battery or electric wheelchair — only 'a fully collapsible wheelchair'. Gulf Air has no dangerous-goods page (/baggage/dangerous-goods and /restricted-items 404); CoC 8.3.1.1 just incorporates the ICAO TI and IATA DGR by reference, 'further information available from us on request'. A powered-chair user must clarify with the airline directly.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight cap for a powered wheelchair; mobility aids are exempt from the 32 kg repacking rule but no upper figure is given.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Gulf Air gives no powered-wheelchair size limit or hold-door figures.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — no statement about returning a powered chair at the aircraft door.", "src": [] }, "notes": "The complete absence of any powered/battery wheelchair text on gulfair.com (English and Arabic) is the single biggest gap in Gulf Air's published policy." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Unclear. Gulf Air says it offers 'a range of standard equipment such as stretchers, wheelchairs available upon request', but does not say whether an on-board aisle chair is carried on the aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information for any Gulf Air aircraft type.", "src": [] }, "transfer_assistance": { "value": true, "detail": "'Permanently disabled wheelchair passengers who do not require individual attention during the flight, but would need help at the airport, boarding and disembarkation, can request this assistance when booking their tickets. No medical clearance is required.' But under 'Condition of Acceptance' a relative or guardian must deliver the passenger to the check-in counter and meet them in the arrival hall, and cabin crew are trained in first aid only.", "src": [ "s1" ] }, "seating": { "value": "No exit-row seat: 'Medical case passengers are not entitled for the exit row seat'; a passenger travelling with a caregiver, or with any condition preventing them from performing emergency procedures, is also excluded", "detail": "Prepaid Seat Selection T&Cs: an exit-row occupant must be able to 'reach, locate and operate the emergency exit … and quickly pass through', understand crew instructions in English, 'not have any condition that prevents you from undergoing emergency procedures', be 14+, and 'not be travelling with a caregiver'; and 'Medical case passengers are not entitled for the exit row seat'. No movable-armrest or bulkhead policy is published; other seat selection is via Manage My Booking.", "src": [ "s11" ] } }, "damage_liability": { "value": "Limited by international convention; Gulf Air expressly disclaims liability for scratches, dents and protruding parts such as wheels, straps and handles", "detail": "Baggage information: 'Gulf Air assumes no liability for scratches, minor cuts, and dents or items that protrude from baggage, such as wheels, luggage straps, and handles… Gulf Air does have liability for loss, delay, or major damage to baggage which is limited by international convention', with a higher value declarable at check-in for a fee; damage must be notified in writing within 7 days. Gulf Air never restates the ACAA full-value mobility-aid rule, saying only that on covered US flights 'we will comply with all requirements of … 14 C.F.R. Part 382'.", "src": [ "s3", "s2", "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "DEEPENING PASS (2026-07-29, second sweep): the dangerous-goods route was chased to the end and Gulf Air has no dangerous-goods page — /en/help/baggage/dangerous-goods, /restricted-items, /mobility-aids, /en/help/special-assistance and /en/flying-with-us/before-you-travel/special-assistance all return 404. The Prohibited Items page (the site's de-facto DG page) and the full Special Baggage page were read end to end: neither mentions a wheelchair, a mobility aid or a wheelchair battery. CoC Article 8.3.1.1 only incorporates the ICAO TI and IATA DGR by reference. The absence of a powered-wheelchair policy is therefore confirmed, not merely unfound. Gulf Air carries a fully collapsible manual wheelchair free as a personal item, loaded into the hold at the departure gate, and mobility aids are exempt from the 32 kg repacking rule — but the airline publishes nothing whatsoever about powered/battery wheelchairs, in English or Arabic. Two things a traveller should re-check with the airline: (1) Conditions of Carriage 7.6 says airport wheelchair services may incur a charge and that Bahrain International Airport currently charges for them, except on flights to/from the USA; (2) there is a per-flight cap on wheelchair passengers — groups of disabled travellers need advance approval from the Head of Medical Services in Bahrain. Ventilators are not accepted at all. Temporarily disabled wheelchair passengers (illness or injury) need medical clearance via the CMP form, permanently disabled ones do not. The Arabic Medical Cases page mirrors the English one and adds nothing further on mobility aids. New in this pass: Gulf Air excludes 'medical case passengers' from exit-row seats and also refuses an exit row to anyone travelling with a caregiver; the Worldwide Contact Centre numbers were recovered from the JavaScript-rendered Contact us page; and Gulf Air's only published watt-hour figures are portable-electronics ones (power banks 100 Wh max, two per person, cabin only; CPAP/POC 100–160 Wh, two spares) which must NOT be read as wheelchair limits.", "searched_urls": [ "https://www.gulfair.com/", "https://www.gulfair.com/en/help/medical-cases", "https://www.gulfair.com/ar/help/medical-cases", "https://www.gulfair.com/en/help/help-center", "https://www.gulfair.com/en/help/baggage/baggage-information", "https://www.gulfair.com/en/help/baggage/personal-items", "https://www.gulfair.com/en/help/baggage/special-baggage", "https://www.gulfair.com/en/help/baggage/prohibited-Items", "https://www.gulfair.com/en/help/baggage/dangerous-goods", "https://www.gulfair.com/en/help/baggage/restricted-items", "https://www.gulfair.com/en/help/baggage/mobility-aids", "https://www.gulfair.com/en/help/special-assistance", "https://www.gulfair.com/en/help/medical-cases/wheelchair", "https://www.gulfair.com/en/flying-with-us/before-you-travel/special-assistance", "https://www.gulfair.com/en/flying-with-us/before-you-travel/medical-cases", "https://www.gulfair.com/en/transparency/conditions-of-carriage", "https://www.gulfair.com/en/transparency/liability-for-damage", "https://www.gulfair.com/en/transparency/us-passenger-service-policy", "https://www.gulfair.com/en/transparency/europe-regulation", "https://www.gulfair.com/en/transparency/fees-and-services", "https://www.gulfair.com/en/contact-us", "https://www.gulfair.com/en/flying-with-us/baggage", "https://www.gulfair.com/en/sitemap", "https://www.gulfair.com/sitemap.xml", "https://www.gulfair.com/robots.txt", "https://www.gulfair.com/cmp/login" ] } }, { "schema_version": "1.1", "slug": "gx-airlines", "name": "GX Airlines", "iata_code": "GX", "icao_code": "CBG", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.gxairlines.com/", "sources": [ { "id": "s1", "title": "北部湾航空残疾人运输服务方案 — GX Airlines Air Transport Service Plan for Passengers with Disabilities", "url": "https://www.gxairlines.com/stdair/airline/gx/static_term/Disabledtransservice", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "特殊旅客 — Special passengers (disabled, sick, elderly, stretcher, wheelchair)", "url": "https://www.gxairlines.com/stdair/airline/gx/static_term/SpecialPassenger", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "行李须知 — Baggage notice (free allowances, disabled passengers' equipment)", "url": "https://www.gxairlines.com/stdair/airline/gx/static_term/HeadBaggagePurchase", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "《旅客禁止/限制携带行李物品、危险品有关规定》 — Prohibited and restricted items / dangerous goods", "url": "https://www.gxairlines.com/stdair/airline/gx/static_term/CarryingDangerousGoods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "国内运输总条件 — Domestic General Conditions of Carriage (PDF)", "url": "https://www.gxairlines.com/gxair/webfile/static_term/dtct.pdf?siteId=4&v=20260329", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "国际运输总条件 — International General Conditions of Carriage (PDF)", "url": "https://www.gxairlines.com/gxair/webfile/static_term/dtctInter.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China (domestic) — 24-hour service hotline 95370", "number": "95370", "hours": "24 hours (北部湾航空24小时客服热线)", "region": "CN", "src": [ "s1", "s2" ] }, { "label": "Hong Kong / Macau / Taiwan and international hotline", "number": "+86 89895370", "hours": null, "region": "CN", "src": [ "s1", "s2" ] }, { "label": "China — Service complaints line (published as 0771-5573987)", "number": "+86 771 5573987", "hours": null, "region": "CN", "src": [ "s1", "s2" ] } ], "email": [ { "label": "客户意见受理邮箱 — Customer feedback mailbox", "address": "gx_bbwyjsl@gxairlines.com", "src": [ "s1", "s2" ] } ], "web_form": [], "relay": [ { "label": "在线客服 — Online customer service chat", "detail": "GX runs a website live chat (在线客服) linked from every policy page. Reservations for passengers with disabilities may also be made through the Hainan Airlines APP / WeChat mini-program online customer service (海南航空APP/小程序在线客服). No TTY or text relay is published.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "残疾人运输服务方案 — Disabled passenger transport service plan", "url": "https://www.gxairlines.com/stdair/airline/gx/static_term/Disabledtransservice", "src": [ "s1" ] }, { "label": "特殊旅客 — Special passengers", "url": "https://www.gxairlines.com/stdair/airline/gx/static_term/SpecialPassenger", "src": [ "s2" ] }, { "label": "旅客禁止/限制携带危险品规定 — Prohibited and restricted dangerous goods", "url": "https://www.gxairlines.com/stdair/airline/gx/static_term/CarryingDangerousGoods", "src": [ "s4" ] } ], "notes": "GX publishes no separate accessibility desk: everything goes through the 24-hour hotline 95370 (or +86 89895370 from outside the mainland). Bookings for passengers with disabilities cannot be made on the website — they must go through the hotline, the Hainan Airlines app/mini-program online chat, a GX ticket office or an authorised agent, and a 《特殊旅客服务需求单》 (special-service requirement form) must be completed. WCHC wheelchair passengers cannot use online or self-service check-in and must go to a staffed counter. The whole site is Chinese-only; there is no English version." }, "policy": { "notice_hours": { "value": 48, "detail": "'限制旅客必须在航班离站48小时以前提出乘机要求（携带辅助动物的旅客及担架旅客除外），北部湾航空在24小时内明确给予承运的答复' — restricted passengers must request carriage at least 48 hours before departure and GX answers within 24 hours. The list of who this covers begins '旅客携带的妥善包装轮椅或者其他辅助设备（电池为危险品材料）' — passengers carrying a properly packed wheelchair or other assistive device whose battery is a dangerous good — and includes WCHC wheelchair passengers. Service animals 24 h, stretcher 72 h. Those passengers must also reach the check-in counter 2 hours before the normal check-in deadline.", "src": [ "s1" ] }, "how_to_request": { "value": "Book at least 48 h ahead through the GX hotline 95370, the Hainan Airlines app/mini-program online chat, a GX ticket office or an authorised agent, and complete the 《特殊旅客服务需求单》 special-service requirement form (Class A for WCHR/WCHS, Class C for WCHC)", "detail": "'残疾人旅客应按广西北部湾航空规定的程序办理定座和购票手续，其定座购票手续需通过北部湾航空客服热线（95370）、海南航空APP/小程序在线客服、北部湾航空直属售票处或授权的代理售票处办理.' The passenger must tell GX the nature of the disability and the assistance required at the time of booking; GX must pass the information to the departure, arrival and stopover airports and their ground handlers at least 24 hours before scheduled departure.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "Domestic baggage rules: '残疾人因行程所需的辅助及医疗设备免费托运' — assistive and medical equipment needed for the journey is checked free and does not count against the free baggage allowance. The service plan adds that listed aids may be taken into the cabin and, '客舱内没有存放设施或空间的，应将助残设备免费托运' — where there is no cabin space they must be checked free of charge.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 1, "detail": "GX's international baggage rule states '残疾旅客免费额，可免费携带一个轮椅或者其他的协助行走的设备' — a disabled passenger may carry one wheelchair or other walking aid free. The service plan is more generous: the listed aids (walking frame, crutches, folding wheelchair, prosthesis, hearing aids, cochlear implant, white cane, low-vision aids) may all be taken into the cabin, or checked free if there is no cabin space, and '为残疾旅客办理助残设备托运时还可免费托运1件上述表格规定外的助残设备' — one further assistive device outside that table may also be checked free.", "src": [ "s1", "s3", "s6" ] }, "manual": { "allowed": { "value": true, "detail": "'承运人不得将下表中规定的、具备乘机条件的残疾人带进客舱的助残设备作为随身携带物品进行限制' — the carrier may not restrict the listed aids as carry-on items; the list for physical disability is 助行器 (walking frame), 拐杖 (crutches), 折叠轮椅 (folding wheelchair) and 假肢 (prosthesis). Where the cabin has no stowage space, the aid is checked free.", "src": [ "s1", "s6" ] }, "cabin_stowage": { "value": true, "detail": "A folding wheelchair (折叠轮椅) is on GX's published list of assistive devices that may be brought into the cabin. '客舱内有存放设施和空间的，按照先到先存放的原则办理' — where the cabin has stowage facilities and space, first come first stowed, subject to CAAC security and dangerous-goods rules. '客舱内没有存放设施或空间的，应将助残设备免费托运.'", "src": [ "s1", "s6" ] }, "gate_delivery": { "value": true, "detail": "'除另有规定外，承运人应在靠近客舱门的地方接受托运和交回助残设备，以便具备乘机条件的残疾人能尽可能使用自己的助残设备' — unless otherwise provided, the carrier shall accept and return checked assistive devices close to the cabin door so the passenger can use their own device as far as possible. '托运的助残设备如需使用，应从货舱中最先取出，并尽快送到客舱门交给具备乘机条件的残疾人.' A passenger who prefers to collect the device in the baggage-claim area may ask for that, and aids have carriage priority over other cargo and baggage and must travel on the same aircraft as the passenger.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — GX sets no weight limit for a wheelchair or mobility aid; assistive equipment is explicitly excluded from the free baggage allowance calculation rather than capped.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — GX publishes no maximum wheelchair dimensions and no hold-door aperture for its Airbus A320-family or Embraer E190 aircraft.", "src": [], "basis": null }, "notes": "Capacity cap: GX carries a maximum of 4 unaccompanied restricted passengers per flight (passengers who would need help in an emergency evacuation, expressly including wheelchair users, blind passengers and service-dog users). On the E190 the combined total of unaccompanied restricted passengers and unaccompanied minors may not exceed 6; on the A320 it may not exceed 8; where the two compete, restricted passengers take priority over unaccompanied minors. Book early — this quota, not the aircraft door, is the usual reason a wheelchair user is refused.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — GX describes in-cabin stowage of a folding wheelchair on a first-come, first-served basis but publishes no closet or stowage dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — GX publishes no rule for spillable/wet-battery wheelchairs, and no upright-carriage, container or removal requirement for them.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — GX makes no statement about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. GX's dangerous-goods page twice writes '电动轮椅使用的锂电池另有规定' — lithium batteries used by electric wheelchairs are separately regulated — but the page's own '关于携带锂电池乘机的规定' (rules on carrying lithium batteries) section is empty, and no wheelchair lithium rule is published anywhere else on the site.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Do not read GX's 100 Wh / 160 Wh figures as wheelchair limits: they govern power banks and portable electronics and are expressly carved out with '电动轮椅使用的锂电池另有规定'. ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — GX gives no watt-hour cap for a battery removed from a wheelchair and no instruction on whether such a battery travels in the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchairs. GX's only published watt-hour figures are the general ones: power banks over 160 Wh are forbidden, those over 100 Wh need carrier approval, and no more than two per passenger — again with the express exception '电动轮椅使用的锂电池另有规定'.", "src": [ "s4", "s5" ] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchairs. Spare lithium batteries and power banks must never be checked ('备用锂电池、充电宝等' are on the must-not-be-checked list) and no more than two power banks may be carried per passenger — a general portable-electronics rule GX does not extend to wheelchair batteries.", "src": [ "s4", "s5" ] }, "removal_required": { "value": null, "detail": "Not published — GX does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries. GX's only terminal-insulation instruction is for power banks ('裸露电极贴胶带绝缘'). The service plan does require the carrier to package the assistive device and any detached parts properly to prevent loss and damage: '为防止丢失和损坏，承运人应将助残设备及其拆卸下的部件进行适当包装.'", "src": [ "s1", "s4" ] }, "documentation": { "value": null, "detail": "Not published for the battery. GX asks for no battery specification sheet, MSDS, manufacturer label or UN 38.3 certificate for a wheelchair. It does require the passenger paperwork described in research.notes (special-service requirement form, and a medical certificate in defined cases).", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "'电动轮椅应托运，具备乘机条件的残疾人托运电动轮椅，应在普通旅客办理乘机手续截止前2小时交运，并符合危险品航空运输的相关规定' — an electric wheelchair must be checked, handed over no later than 2 hours before the normal check-in deadline, and must comply with the dangerous-goods rules. Both Conditions of Carriage list '旅客旅行途中使用的电动轮椅' among restricted items which GX accepts only under strict quantity and packaging conditions '并经北部湾航空同意' — and with GX's agreement.", "src": [ "s1", "s5", "s6" ] }, "max_weight_kg": { "value": null, "detail": "Not published — GX sets no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum dimensions for a powered wheelchair and no hold-door figures for the A320 or E190 fleet.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "The service plan's handover rule covers all checked assistive devices, including an electric wheelchair: the carrier must accept and return them near the cabin door, must unload them first from the hold and deliver them to the cabin door as soon as possible, and must honour a request to collect the device at the baggage-claim area instead.", "src": [ "s1" ] }, "notes": "An electric wheelchair must be surrendered 2 hours before the ordinary check-in deadline, and WCHC wheelchair passengers cannot use online or self-service check-in at all — allow far more airport time than usual. GX's failure to publish the wheelchair-battery rules it says exist ('电动轮椅使用的锂电池另有规定') is the single biggest gap in this record: call 95370 and get the Wh limit in writing before travelling." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "The cabin-service section says crew may '协助使用机上轮椅（如有）往返卫生间' — assist the passenger to use the on-board wheelchair, if one is carried, to and from the lavatory. The parenthesis '如有' (if available) is GX's own; it does not say which aircraft carry an aisle chair.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not stated, despite a table that ought to say so. GX publishes a per-aircraft accessibility table whose lavatory column is headed '卫生间的便利性（航空器内有无无障碍卫生间、具体位置）' — whether there is an accessible lavatory on board and where — yet the entries only read '三个厕所' (three lavatories) or '前厕所和左后厕所' for the A320s, and the E190 row is blank. GX therefore never actually claims a wheelchair-accessible lavatory.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "'乘务员可向有需要的残疾人提供以下服务：1.协助移动到座位或从座位离开；2.协助做就餐准备，例如打开包装、识别食品及食品摆放位置；3.协助使用机上轮椅（如有）往返卫生间；4.协助有部分行走能力的残疾人往返卫生间；5.协助放置和取回随身携带物品.' Crew are expressly NOT required to feed the passenger, to assist inside the lavatory or with toileting at the seat, or to provide medical services.", "src": [ "s1" ] }, "seating": { "value": "Movable-armrest seats on every row except row 31 and the emergency-exit rows (42/43, or 41/42 on two aircraft) on the A320 fleet, and every row except the first row and row 13 on the E190", "detail": "GX publishes a per-registration table of '带活动扶手的座位' (movable-armrest seats) and '受限座位' (seats not offered to disabled passengers). The restricted seats are row 31 and the emergency-exit rows on the A320s, and the first row and row 13 on the E190. The table notes that apart from exit-row seats, the restriction applies only to passengers who board by aisle chair and cannot easily transfer over a fixed armrest.", "src": [ "s1" ] } }, "damage_liability": { "value": "International routes: a disabled passenger's battery-powered wheelchair is compensated at the equipment's original price, outside the convention limits; otherwise 17 SDR per kg of checked baggage", "detail": "International Conditions of Carriage: '残疾人旅客的电池驱动轮椅在运输过程中发生丢失、损坏，不受目前该条航线国际公约所列明赔偿责任限制，赔偿费用参照电池驱动轮椅设备的原始价格赔偿（旅客交运时已有损坏且签署免责书的部分除外）' — loss or damage to a disabled passenger's battery-powered wheelchair is not subject to the convention liability limits and is compensated by reference to the equipment's original price. General checked-baggage liability is 17 SDR/kg (332 SDR cabin). Domestically, compensation follows the PRC Civil Aviation Law, invoice price less 15% depreciation a year. The service plan also bars waivers of the right to claim for a damaged or lost aid.", "src": [ "s1", "s5", "s6" ] }, "aircraft_hold_note": "GX operates Airbus A320-family aircraft (registrations B-8655, B-8733, B-8511, B-32QU, B-8388, B-8851, B-304X, B-304W, B-306Q, B-306R, B-6670, B-32DD, B-6768, B-6940, B-6817, B-32J2, B-32J1, B-32MK, B-32MJ are listed in its accessibility table) and Embraer E190s. No hold-door aperture or maximum wheelchair size is published for either type. Stretcher carriage is A320-only and only from Haikou and Nanning." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "GX Airlines (广西北部湾航空 / Guangxi Beibu Gulf Airlines, a Hainan Airlines group carrier) publishes a full 残疾人运输服务方案 built on the CAAC's 《残疾人航空运输管理办法》, and it is unusually strong on handling: aids must be accepted and returned at the cabin door, unloaded first, given priority over other cargo, and the carrier is forbidden from asking a disabled passenger to sign away the right to claim for a damaged or lost aid. The international Conditions of Carriage go further than almost any airline in this dataset: a disabled passenger's battery-powered wheelchair lost or damaged in carriage is compensated 'by reference to the original price of the equipment' and is expressly outside the convention liability limits. The gaping hole is batteries. The dangerous-goods page says twice that 'lithium batteries used by electric wheelchairs are separately regulated' and then never publishes those regulations — the site's own 'rules on carrying lithium batteries' tab is empty. So there is no published Wh cap, no removal rule, no terminal-protection instruction and no spare allowance for a wheelchair; the 100 Wh / 160 Wh figures on the site are power-bank rules and are expressly carved out. Anyone flying a lithium power chair on GX must get the limit from 95370 in writing. Three other things a human should check: (1) the 特殊旅客 page says a disabled passenger must supply a 《医疗诊断证明书》 medical certificate at booking, while the service plan says one is required only where in-flight medical oxygen is needed or where GX reasonably believes the passenger cannot fly safely without extra medical assistance — a real contradiction that could get someone turned away at a ticket office; (2) the hard cap of 4 unaccompanied passengers needing evacuation assistance per flight (E190: 4, and no more than 6 including unaccompanied minors; A320: 4, no more than 8), which makes late booking risky; (3) the per-aircraft table that is headed 'whether there is an accessible lavatory' but only ever answers with a count of lavatories. Practical points: an electric wheelchair must be handed over 2 hours before the normal check-in cut-off, WCHC passengers cannot check in online or at a kiosk, and the whole site is Chinese-only with no English version. All values here were read from GX's Chinese pages and PDFs and translated.", "searched_urls": [ "https://www.gxairlines.com/", "https://www.gxairlines.com/stdair/airline/gx/static_term/Disabledtransservice", "https://www.gxairlines.com/stdair/airline/gx/static_term/SpecialPassenger", "https://www.gxairlines.com/stdair/airline/gx/static_term/BookingNotice", "https://www.gxairlines.com/stdair/airline/gx/static_term/CarryingDangerousGoods", "https://www.gxairlines.com/stdair/airline/gx/static_term/HeadBaggagePurchase", "https://www.gxairlines.com/stdair/airline/gx/static_term/DisabledService", "https://www.gxairlines.com/stdair/airline/gx/static_term/BaggageNotice", "https://www.gxairlines.com/gxair/webfile/static_term/dtct.pdf?siteId=4&v=20260329", "https://www.gxairlines.com/gxair/webfile/static_term/dtctInter.pdf" ] } }, { "schema_version": "1.1", "slug": "hahnair", "name": "Hahnair", "iata_code": "HR*", "icao_code": "HHN", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.hahnair.com", "sources": [ { "id": "s1", "title": "Our company — Hahnair (ticketing provider and German scheduled/executive charter airline)", "url": "https://www.hahnair.com/en/about-hahn-air", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Hahn Air Lines — the airline (scheduled Dusseldorf–Palma de Mallorca on business jets)", "url": "https://www.hahnair.com/en/hahn-air-lines/hahn-air-lines", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Hahn Air Lines GmbH General Terms and Conditions of Carriage, 08 May 2021 (PDF) — §16 Miscellaneous, §17 Dangerous Goods", "url": "https://www.hahnair.aero/wp-content/uploads/2021/05/2021-05-08-TCC_Charter_EN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "FAQs for Private Passengers — Check-in, Baggage & Special requests", "url": "https://www.hahnair.com/en/faq-passengers/section/16", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "FAQs for Private Passengers (Hahnair is a B2B company)", "url": "https://www.hahnair.com/en/faq-passengers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Hahnair Aero — Executive Charter (booking contact, baggage, dangerous goods)", "url": "https://www.hahnair.aero/en/executive-charter-2/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Hahnair Aero — Imprint (Hahn Air Lines GmbH head office)", "url": "https://www.hahnair.aero/en/impressum/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Hahnair Aero — Downloads (Terms of Carriage, Dangerous Goods)", "url": "https://www.hahnair.aero/en/downloads/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Hahnair Aero — Welcome / Scheduled Flights (six to eight-seater Cessna business jets)", "url": "https://www.hahnair.aero/en/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Dangerous Goods (standalone PDF, Hahn Air Lines GmbH, 16 January 2019) — prohibits eWheelchairs and other lithium-battery mobility aids, and wet cell batteries", "url": "https://www.hahnair.aero/wp-content/uploads/2021/05/Dangerous-Goods.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Gefährliche Gegenstände (German dangerous-goods PDF) — \"elektronische Rollstühle oder andere Mobilitätshilfen mit Lithium Batterien\" prohibited", "url": "https://www.hahnair.aero/wp-content/uploads/2021/05/Gefaehrliche-Gegenstaende.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Dangerous Goods pictogram sheet (EN) — prohibited/permitted items at a glance, Düsseldorf charter contact", "url": "https://www.hahnair.aero/wp-content/uploads/2021/05/hr19-445-piktogramme-Dangerous-Goods_EN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Allgemeine Beförderungsbedingungen (German conditions of carriage, 08 May 2021) — §15 makes the German text authoritative", "url": "https://www.hahnair.aero/wp-content/uploads/2021/05/2021-05-08-ABB_Charter_DE.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "Factsheet Cessna Citation CJ3+ — 6–7 seats, cabin 4.80 m x 1.47 m, baggage ~8 standard suitcases / 454 kg", "url": "https://www.hahnair.aero/wp-content/uploads/2021/05/Factsheet-Cessna-Citation-CJ3-Hahn-Air-Lines-ENG.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s15", "title": "Factsheet Cessna Citation Latitude — 6–8 seats, cabin 6.60 m x 1.96 m x 1.80 m, baggage 2.83 m³ / 565 kg", "url": "https://www.hahnair.aero/wp-content/uploads/2021/05/Factsheet-Cessna-Citation-Latitude-Hahn-Air-Lines-ENG.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Germany — Hahn Air Lines GmbH head office, Dreieich (general switchboard; no separate accessibility desk)", "number": "+49 6103 7331 0", "hours": null, "region": "DE", "src": [ "s7" ] }, { "label": "Germany — Executive Charter / flight sales team (the desk that actually operates the aircraft)", "number": "+49 6103 7331 447", "hours": null, "region": "DE", "src": [ "s6" ] }, { "label": "Germany — Düsseldorf charter contact printed on Hahn Air Lines' dangerous-goods sheet", "number": "+49 211 421 60366", "hours": null, "region": "DE", "src": [ "s12" ] } ], "email": [ { "label": "Executive charter & scheduled-flight bookings (Hahnair Aero)", "address": "charter@hahnair.aero", "src": [ "s6" ] }, { "label": "Hahnair general service (HR-169 ticketing support; e-mail only until further notice)", "address": "service@hahnair.com", "src": [ "s7" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "General Terms and Conditions of Carriage (PDF) — §16 wheelchairs, §17 dangerous goods", "url": "https://www.hahnair.aero/wp-content/uploads/2021/05/2021-05-08-TCC_Charter_EN.pdf", "src": [ "s3" ] }, { "label": "Hahnair Aero downloads (Terms of Carriage, Dangerous Goods lists)", "url": "https://www.hahnair.aero/en/downloads/", "src": [ "s8" ] }, { "label": "FAQs for Private Passengers — special requests on HR-169 tickets", "url": "https://www.hahnair.com/en/faq-passengers/section/16", "src": [ "s4" ] }, { "label": "Dangerous Goods (PDF) — eWheelchairs and wet cell batteries prohibited", "url": "https://www.hahnair.aero/wp-content/uploads/2021/05/Dangerous-Goods.pdf", "src": [ "s10" ] } ], "notes": "Two completely different things share the Hahnair name. (1) Hahn Air Lines the OPERATOR flies 6–8 seat Cessna Citation business jets — scheduled Dusseldorf–Palma de Mallorca plus Connoisseur executive charter; book/ask via charter@hahnair.aero or +49 6103 7331 447. (2) Hahnair the TICKETING provider issues HR-169 tickets for 350+ partner airlines; it publishes no assistance channel at all and states \"Hahnair is a B2B company offering ticketing services exclusively to travel agencies… Private passengers who need assistance must contact the travel agency or online platform from which they purchased their ticket.\" There is no disability desk, no TTY and no assistance web form on either side." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Hahnair sets no advance-notice deadline for assistance or mobility aids. Its charter page only asks passengers to \"let us know in advance what baggage and additional items you intend to carry\", and the 24-hour passenger-list deadline in TCC §11 is an administrative charter requirement, not an assistance deadline.", "src": [] }, "how_to_request": { "value": "Tell Hahn Air Lines in advance — charter@hahnair.aero or +49 6103 7331 447 for flights Hahnair operates; for an HR-169 interline ticket, contact the operating carrier or the agency that sold it", "detail": "Hahnair's charter page asks passengers to declare baggage and additional items in advance. For HR-169 tickets its FAQ is explicit: \"Hahnair is not entitled to assist with baggage inquiries as these are determined by the operating carrier. Passengers need to contact the operating carrier directly or contact their (online) travel agency\", and \"Private passengers who need assistance must contact the travel agency or online platform from which they purchased their ticket.\"", "src": [ "s4", "s5", "s6" ] }, "fee_charged": { "value": false, "detail": "On flights Hahn Air Lines itself operates (scheduled Dusseldorf–Palma de Mallorca and Connoisseur executive charter, all on 6–8 seat Cessna Citation business jets): TCC §16: \"Mobility aids and wheelchairs up to a size of 75cm x 50cm x 27cm will be carried free of charge.\" No handling fee is published.", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Hahnair states no limit on the number of mobility devices, only a size limit and the exclusion of battery-powered chairs.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "On flights Hahn Air Lines itself operates (scheduled Dusseldorf–Palma de Mallorca and Connoisseur executive charter, all on 6–8 seat Cessna Citation business jets): manual chairs and walking aids are carried free but only \"up to a size of 75cm x 50cm x 27cm\", and TCC §16 first states: \"Due to the structural limitations of our aeroplanes, we are regrettably unable to offer carriage to passengers who are unable to use the stairs to embark or disembark.\" A passenger who cannot climb the airstairs unaided is refused carriage outright, whatever chair they use.", "src": [ "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Hahnair does not say where a folding chair is stowed on its Citation jets, only that one within 75 x 50 x 27 cm is carried free of charge.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Hahnair says nothing about returning a wheelchair at the aircraft. Note that it operates from executive terminals with airstairs, not jet bridges.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — Hahnair publishes a size limit for mobility aids but no weight limit. (Its 32 kg figure in TCC §9.2 is an assumption used for calculating baggage liability, not an accepted weight.)", "src": [] }, "max_dimensions": { "height_cm": 27, "width_cm": 50, "length_cm": 75, "basis": "contact_threshold", "detail": "Free-carriage threshold, not a maximum. Hahnair Terms & Conditions of Carriage §16: \"Mobility aids and wheelchairs up to a size of 75cm x 50cm x 27cm will be carried free of charge.\" Hahnair publishes no refusal size; above this the free allowance simply stops applying. Axes are unlabelled in the original. Note also that Hahnair does not accept electric wheelchairs at all.", "src": [ "s3" ] }, "notes": "75 x 50 x 27 cm is small — smaller than most folded rigid-frame manual chairs. Combined with the requirement that the passenger climb the airstairs unaided, Hahn Air Lines' own flights are effectively closed to most wheelchair users. Confirm with charter@hahnair.aero before booking.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Hahnair states no separate in-cabin stowage allowance for a folding chair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable / not published: Hahn Air Lines refuses battery-powered wheelchairs outright on its own flights (TCC §16), so it publishes no watt-hour, spare or terminal rules for them.", "src": [] } }, "allowed": { "value": false, "detail": "REFUSED on flights Hahn Air Lines itself operates (scheduled Dusseldorf–Palma de Mallorca and Connoisseur executive charter, 6–8 seat Cessna Citation jets). Conditions of Carriage §16: \"Battery-powered wheelchairs cannot be carried\" (German: \"Leider können wir keine elektrischen Rollstühle befördern\"). The standalone Dangerous Goods sheet of 16 January 2019 and its German twin also prohibit \"eWheelchairs or other mobility aids with lithium batteries\" in checked and hand baggage.", "src": [ "s3", "s10", "s11", "s13" ] }, "max_weight_kg": { "value": null, "detail": "Not applicable — powered wheelchairs are refused on Hahn Air Lines' own flights, so no weight limit is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not applicable — powered wheelchairs are refused on Hahn Air Lines' own flights.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable — powered wheelchairs are refused on Hahn Air Lines' own flights.", "src": [] }, "notes": "The refusal is stated in four places — TCC §16, the §17 dangerous-goods list, the standalone Dangerous Goods PDF of 16 January 2019 and its German equivalent — so it is not a drafting slip. The same dangerous-goods sheets separately ban \"corrosive substances, such as acids, alkalis, wet cell batteries\" (\"Ätzende Stoffe, z. B. Säuren, Laugen/Basen, Nassbatterien\") from both checked and hand baggage, which closes off a wet-battery chair too; the battery fields below are left null because a refused device has no battery allowance. All of this applies to Hahn Air Lines' OWN Citation business-jet flights. It says nothing about the flights of the 350+ partner airlines whose tickets Hahnair issues on HR-169 stock — on those, the operating carrier's policy governs." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Hahnair operates 6–8 seat Cessna Citation business jets and states no on-board aisle chair; it does not address the question either way.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — Hahnair makes no statement about lavatory accessibility on its Citation fleet.", "src": [] }, "transfer_assistance": { "value": false, "detail": "On flights Hahn Air Lines itself operates (scheduled Dusseldorf–Palma de Mallorca and Connoisseur executive charter, all on 6–8 seat Cessna Citation business jets): TCC §16: \"Due to the structural limitations of our aeroplanes, we are regrettably unable to offer carriage to passengers who are unable to use the stairs to embark or disembark.\" Rather than assist a passenger who cannot manage the airstairs, Hahnair declines to carry them.", "src": [ "s3" ] }, "seating": { "value": null, "detail": "Not published for passengers with disabilities. Hahnair says only that on its charter product \"each seat in our custom-designed cabin includes both a window and aisle\" and reclines; it publishes no movable-armrest or bulkhead policy.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limits — 19 SDR per kg checked / 322 SDR per passenger hand baggage on international flights; 1,131 SDR per passenger on domestic flights", "detail": "TCC §9: \"the liability regulations of the Montreal Convention of 28th March 1999 apply… For international flights, HR's liability for the loss of, destruction of or damage to checked baggage is limited to 19 SDR per Kilogram, and for hand baggage to 322 SDR per passenger… For domestic flights, HR's liability for damage to checked and hand baggage is limited to 1,131 SDR per passenger.\" Damage claims must be made in writing within seven days. No mobility-aid-specific (e.g. US ACAA full-value) rule is published — a wheelchair is capped at the ordinary baggage limit.", "src": [ "s3" ] }, "aircraft_hold_note": "Hahn Air Lines owns and operates only Cessna Citation business jets, boarded by airstairs from executive terminals. Its own factsheets give the CJ3+ (registration D-CHRF, 6–7 seats) a cabin 4.80 m long and 1.47 m wide with baggage capacity of \"~8 standard suitcases, 1000 lb (454 kg)\", and the Citation Latitude (D-CHRG, 6–8 seats) a cabin 6.60 m long, 1.96 m wide and 1.80 m high with a 100 cu ft / 2.83 m³, 1,245 lb (565 kg) rear baggage compartment. No hold-door aperture is published, but TCC §16 ties the refusal of non-ambulatory passengers and of battery-powered wheelchairs directly to \"the structural limitations of our aeroplanes\", and the 75 x 50 x 27 cm mobility-aid envelope is consistent with a rear baggage compartment of that size." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en, de", "notes": "OPERATOR TYPE CORRECTED — the stub said ticketing_only; Hahnair's own site contradicts that. hahnair.com/en/about-hahn-air: \"The Airline – Scheduled and Charter Services. Hahnair is a German-scheduled and executive charter airline… The Hahnair fleet operates out of Düsseldorf (EDDL/DUS) and Frankfurt-Egelsbach (EDFE) airports\", and hahnair.aero: \"We are a unique airline operating premium scheduled flights between Dusseldorf and Palma de Mallorca using our fleet of modern business jets… six to eight-seater Cessna business jets.\" Recorded as scheduled_passenger. READ THIS BEFORE USING THE RECORD — every policy value here describes flights HAHN AIR LINES ITSELF OPERATES. The other, far larger Hahnair business is HR-169 ticketing for 350+ partner airlines. If your ticket says HR-169 but the flight is operated by someone else, that operating carrier's wheelchair and battery policy governs; Hahnair's FAQ says \"Hahnair is not entitled to assist… Passengers need to contact the operating carrier directly\". Do NOT read \"battery-powered wheelchairs cannot be carried\" as applying to a partner airline's flight. HEADLINE — on Hahnair metal a manual chair or walking aid up to 75 x 50 x 27 cm flies free, powered wheelchairs are refused outright, and a passenger who cannot climb the airstairs unaided is refused carriage altogether. CURRENCY — the Terms and Conditions of Carriage PDF is dated 08 May 2021 and is the current document linked from hahnair.aero/en/downloads; the German ABB (2021-05-08 ABB_Charter_DE.pdf) carries identical wording and, per §15, the German text prevails in case of doubt. The file names say \"Charter\", but §16's boarding and wheelchair paragraph is the only wheelchair text Hahnair publishes and hahnair.aero presents it as the general terms of carriage; a human may want to ask Hahnair whether the scheduled DUS–PMI service is governed by the same document. hahnair.aero's English homepage is also internally inconsistent — one panel says the scheduled route is Dusseldorf–Palma de Mallorca and another says Dusseldorf–Luxembourg. DEEPENED 2026-07-29: the two standalone dangerous-goods sheets (English 'Dangerous Goods', dated 16 January 2019, and German 'Gefährliche Gegenstände'), the pictogram sheet and both Cessna Citation factsheets were downloaded from hahnair.aero/en/downloads and read in full. They independently confirm the eWheelchair refusal and add a prohibition on wet cell batteries as corrosive substances, and they supply the only aircraft figures Hahnair publishes (CJ3+ cabin 4.80 x 1.47 m, baggage ~454 kg; Latitude cabin 6.60 x 1.96 x 1.80 m, baggage 2.83 m³ / 565 kg). All six sections of the hahnair.com private-passenger FAQ (13, 14, 15, 16, 17, 18) were also checked: only section 16 mentions assistance, and only to redirect the passenger to the operating carrier or the selling agency. There is no accessibility page, no CRO page and no assistance form on either hahnair.com or hahnair.aero.", "searched_urls": [ "https://www.hahnair.com/", "https://www.hahnair.com/en", "https://www.hahnair.com/en/about-hahn-air", "https://www.hahnair.com/en/hahn-air-lines/hahn-air-lines", "https://www.hahnair.com/en/faq-passengers", "https://www.hahnair.com/en/faq-passengers/section/16", "https://www.hahnair.com/en/contact", "https://www.hahnair.com/en/help-contact", "https://www.hahnair.com/en/terms-conditions", "https://www.hahnair.aero/", "https://www.hahnair.aero/en/", "https://www.hahnair.aero/downloads/", "https://www.hahnair.aero/en/downloads/", "https://www.hahnair.aero/linienfluege/", "https://www.hahnair.aero/en/executive-charter-2/", "https://www.hahnair.aero/en/impressum/", "https://www.hahnair.aero/wp-content/uploads/2021/05/2021-05-08-TCC_Charter_EN.pdf", "https://www.hahnair.aero/wp-content/uploads/2021/05/2021-05-08-ABB_Charter_DE.pdf", "https://www.hahnair.com/en/faq-passengers/section/13", "https://www.hahnair.com/en/faq-passengers/section/14", "https://www.hahnair.com/en/faq-passengers/section/15", "https://www.hahnair.com/en/faq-passengers/section/17", "https://www.hahnair.com/en/faq-passengers/section/18", "https://www.hahnair.com/sitemap.xml", "https://www.hahnair.aero/wp-json/wp/v2/pages?per_page=100", "https://www.hahnair.aero/wp-content/uploads/2021/05/Dangerous-Goods.pdf", "https://www.hahnair.aero/wp-content/uploads/2021/05/Gefaehrliche-Gegenstaende.pdf", "https://www.hahnair.aero/wp-content/uploads/2021/05/hr19-445-piktogramme-Dangerous-Goods_EN.pdf", "https://www.hahnair.aero/wp-content/uploads/2021/05/Factsheet-Cessna-Citation-CJ3-Hahn-Air-Lines-ENG.pdf", "https://www.hahnair.aero/wp-content/uploads/2021/05/Factsheet-Cessna-Citation-Latitude-Hahn-Air-Lines-ENG.pdf" ] } }, { "schema_version": "1.1", "slug": "hainan-airlines", "name": "Hainan Airlines", "iata_code": "HU", "icao_code": "CHH", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.hainanairlines.com/", "sources": [ { "id": "s1", "title": "Passengers with Impairments — Passengers Requiring Wheelchairs; battery-powered wheelchairs or walking aids", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=IMAD", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Hainan Airlines' Carriage Standards for Special Passengers & Guidelines for Air Travellers' Health", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=SPCS", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special Baggage — Wheelchairs/Mobility Devices", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=SBAG", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Special Services (Care More) — index of special-passenger pages", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=CMOR", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "United States Air Carrier Access Act", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=ACAA", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact Us", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=CTCH", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Delayed/Damaged Baggage", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=BADL", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — Hainan Airlines customer service hotline 95339 (the only channel named on the wheelchair pages; described elsewhere as the 24-hour ticketing service hotline)", "number": "95339", "hours": null, "region": "CN", "src": [ "s1", "s2", "s6" ] } ], "email": [], "web_form": [], "relay": [ { "label": "US DOT disability hotline printed on Hainan's Air Carrier Access Act page (not a Hainan line)", "detail": "Hainan's ACAA page directs disability complaints to the US DOT Hotline for Air Travelers with Disabilities 800-778-4838 (voice) / 800-455-9880 (TTY) and to the Aviation Consumer Protection Division 202-366-2220 (voice) / 202-366-0511 (TTY). Hainan publishes no TTY or text-relay line of its own.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Passengers with Impairments (wheelchairs and battery-powered wheelchairs)", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=IMAD", "src": [ "s1" ] }, { "label": "Carriage Standards for Special Passengers", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=SPCS", "src": [ "s2" ] }, { "label": "Special Baggage — Wheelchairs/Mobility Devices", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=SBAG", "src": [ "s3" ] }, { "label": "United States Air Carrier Access Act", "url": "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=ACAA", "src": [ "s5" ] } ], "notes": "Hainan publishes no dedicated accessibility desk, e-mail address or online assistance form. Everything is routed through the 95339 hotline, a Hainan Airlines ticket office, or (from abroad) a Hainan overseas office. Three paper forms are named: Special Passenger Service Request Form Type A (airport assistance for hearing/speech/vision needs), Type B (full ground unaccompanied service on domestic flights) and Type C (cabin wheelchair, stretcher, oxygen). Hainan's ACAA page names no Complaints Resolution Official — it lists only US DOT complaint channels. The English \"Contact Us\" page lists mainland-China office numbers; its \"International Area\" tab did not render, so no overseas number could be transcribed." }, "policy": { "notice_hours": { "value": 48, "detail": "Battery-powered wheelchairs fall under the \"HNA 48 Hours\" programme: a request must be submitted at least 48 h before departure via a Hainan ticket office or the 95339 hotline, and the wheelchair type must be confirmed. Other deadlines: 24 h for WCHC (wheelchair users needing help with daily activities) and for the cabin/aisle wheelchair; 60 min for boarding assistance to WCHR/WCHS passengers under \"HNA 60 Minutes\".", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request when booking, or call the 95339 hotline / a Hainan Airlines ticket office (an overseas office if departing abroad); a Special Passenger Service Request Form Type A, B or C may have to be completed", "detail": "Hainan recommends requesting wheelchair assistance when booking because domestic ground handling varies by airport; on-the-spot requests are prioritised for WCHC and WCHS, and WCHR passengers may not be served promptly if ground resources are limited. Electric wheelchairs must be requested at least 48 h ahead via a ticket office or 95339. Cabin-wheelchair users must also complete Form Type C.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs are transported free of charge and do not count toward your baggage allowance.\" A wheelchair-dependent passenger may check one wheelchair free of charge in addition to the standard baggage allowance; a passenger who does not need a wheelchair for mobility pays standard excess-baggage fees if it exceeds the allowance. Crutches, canes and braces are carried in addition to the carry-on allowance.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 1, "detail": "\"Wheelchair-dependent passengers may check one wheelchair free of charge, in addition to their standard baggage allowance.\" Other mobility devices such as crutches, canes and braces may additionally be brought on board on top of the standard carry-on allowance. No figure is published for a second wheelchair.", "src": [ "s1", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "Personal wheelchairs are accepted and carried free as checked baggage for passengers who need them for mobility. Wheelchairs must comply with Hainan's baggage and dangerous-goods rules to be accepted as baggage.", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": false, "detail": "CONTRADICTION on Hainan's own site. The disability page states: \"As wheelchairs cannot be stored in the cabin, all personal wheelchairs must be checked in.\" The Special Baggage page states the opposite: \"Hainan Airlines allows you to bring your wheelchair into the cabin provided it meets our requirements.\" The explicit disability-page wording is recorded here; confirm with 95339 before relying on cabin stowage.", "src": [ "s1", "s3" ] }, "gate_delivery": { "value": null, "detail": "Not published. Hainan does not say whether a checked wheelchair is returned at the aircraft door/jet bridge or at the baggage carousel.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. Hainan's general special-baggage rules require its approval for any single piece over 32 kg (70 lb) and treat pieces over 45 kg as cargo, but no weight limit is stated for a mobility aid, which is carried outside the baggage allowance.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for a checked manual wheelchair, and no cargo-hold door or compartment figures are published.", "src": [], "basis": null }, "notes": "Wheelchair services are non-transferable: if the flight is rescheduled the service must be requested again. Hainan does not provide connecting-flight services for unaccompanied immobile passengers; on an interline connection the other carrier's approval must be obtained before buying the ticket.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published — the disability page says wheelchairs cannot be stored in the cabin at all.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Non-sealed wet batteries are covered, but only if the chair can be kept upright and protected: \"If the wheelchair / walking aid cannot always be operated upright or is not protected sufficiently, it shall not be transported.\" If removable, the battery must come out and travel in a firm rigid, leak-proof package secured against tipping, upright, packed with absorbent material. No spare battery may be carried for a non-removable non-sealed wet battery.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Sealed wet batteries meeting Special Provision A67, nickel-metal-hydride batteries (A199) and dry batteries (A123) are accepted. The battery must be securely fixed with the circuit disconnected per the manufacturer's manual, or removed per that manual; a removed or spare battery must go in a firm rigid package secured in the cargo hold. A sealed battery must contain no free or unadsorbed liquid.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Lithium-battery wheelchairs and walking aids are accepted; the battery must be of a type meeting UN Manual of Tests and Criteria Part III, sub-section 38.3. If the battery specification label is illegible or altered, transport is prohibited.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Where the lithium battery is irremovable: \"The battery shall be installed in the wheelchair / walking aid, and have no upper capacity limit (in watt-hours).\" The chair must give adequate damage protection, the battery must be mounted securely, the circuit disconnected per the manual and the terminals protected against short circuit; the chair travels in the cargo hold and NO spare battery may be carried.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the lithium battery is removable: \"The capacity of the removed battery shall not exceed 300 watt-hours.\" It must be removed per the manufacturer's manual, protected against short circuit (battery container, taped or covered terminals), stored in a separate protective case and carried into the passenger cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A spare battery with a maximum capacity of 300 watt-hours; or two spare batteries with a maximum capacity of 160 watt-hours each.\" Spares travel in the cabin in individual protective cases. Spares are only permitted where the wheelchair battery is removable.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two: one spare lithium battery of up to 300 Wh, or two spares of up to 160 Wh each. Where the chair's lithium battery is irremovable, \"no spare battery shall be carried\". For sealed wet batteries the allowance is one spare A67 battery; for dry (A123) or nickel-metal-hydride (A199) batteries, two spares.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the design. If the battery is irremovable it stays installed, securely mounted with the circuit disconnected, and the chair goes in the hold. If it is removable it \"shall be removed according to the manufacturer's instruction manual\", protected against short circuit and carried into the cabin in a protective case.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"The two electrodes of the battery shall be protected against short circuits, such as being sealed in a battery container\" (installed lithium battery), and a removed battery must be protected against short circuit by sealing it in a battery container, covering exposed electrodes or wrapping with tape. The circuit must be disconnected per the manufacturer's manual and measures taken against accidental activation.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "Once the electric wheelchair is approved, \"please bring the electric wheelchair manual to the check-in counter at least two hours before the standard check-in deadline\". Hainan also refuses transport where \"the battery specification label is illegible, altered, etc.\" No MSDS or spec sheet is demanded.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only as checked baggage and only after approval: the request must be submitted at least 48 h before departure via a ticket office or 95339, the wheelchair type must be confirmed for safe transport, and once approved the manual must be brought to check-in at least 2 h before the standard check-in deadline. Hainan also states it does not offer connecting-flight services for passengers with electric wheelchairs.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Hainan sets no weight limit for an electric wheelchair; it only requires the type to be confirmed and approved before travel.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for an electric wheelchair, and no hold-door or hold-compartment figures are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Hainan states that a wheelchair with an installed battery \"shall be placed in the cargo hold for transport\" but does not say where it is returned on arrival.", "src": [ "s1" ] }, "notes": "Allow extra time: after approval the chair must be presented at check-in at least 2 h before the ordinary check-in deadline (unless local law differs). Hainan does not handle connecting flights for passengers travelling with an electric wheelchair — an onward carrier's approval must be obtained before the ticket is bought." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"We offer cabin wheelchair services on all our wide-body aircraft for both international and domestic flights\" — i.e. the A330 and B787 fleet; nothing is published for narrow-bodies. It must be reserved at least 24 h before departure through a Hainan ticket office or 95339, with Special Passenger Service Request Form Type C.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Hainan does not say which aircraft have an accessible lavatory.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Hainan provides a cabin wheelchair on wide-bodies but advises that \"passengers using cabin wheelchairs are advised to go boarding with family members or medical personnel\", and does not state what physical transfer help cabin crew themselves give.", "src": [ "s1" ] }, "seating": { "value": "Suitable seat plus an adjacent seat for a companion, never an emergency-exit seat; first-row or extra-legroom aisle seats prioritised for passengers with limited leg mobility", "detail": "\"We will make every effort to arrange a suitable and comfortable seat for you and an adjacent seat for your companion, except for emergency exit seats. Passengers with service dogs or limited leg mobility will receive priority for the first row of seats in the relevant cabin or aisle seats with ample legroom, excluding emergency exit seats.\" Hainan also caps the number of special-needs passengers per flight because of aircraft limitations.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. Hainan's delayed/damaged-baggage page offers an on-the-spot irregular-baggage report and \"repair, replacement of bags, or cash compensation ... based on the actual situation\", but names no liability limit, no Montreal Convention figure and no special rule for wheelchairs.", "src": [ "s7" ] }, "aircraft_hold_note": "Hainan publishes no cargo-hold door aperture or hold-compartment dimensions. A wheelchair with a battery installed must travel in the cargo hold; the cabin (aisle) wheelchair exists only on the wide-body A330/B787 fleet." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Read on Hainan's English (US) site; the same DisplayPage content is served for other country sites. Watch-outs: (1) Hainan's Special Baggage page says a wheelchair may be brought into the cabin \"provided it meets our requirements\", while the disability page flatly says wheelchairs cannot be stored in the cabin and must all be checked — a direct contradiction a human should re-check. (2) Passengers travelling with an electric wheelchair, and unaccompanied immobile passengers, are excluded from Hainan's connecting-flight service. (3) The number of special-needs passengers per flight is capped, so book early. (4) The 100 Wh / 160 Wh figures on Hainan's oxygen-concentrator page are the general portable-electronics lithium limits and were deliberately NOT written into the wheelchair battery fields. (5) Hainan publishes no accessibility e-mail, web form or TTY line, and no CRO for US routes.", "searched_urls": [ "https://www.hainanairlines.com/HUPortal/dyn/portal/index", "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=SPCS", "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=CASE", "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=CMOR", "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=IMAD", "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=SBAG", "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=ACAA", "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=CTCH", "https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?LANGUAGE=US&COUNTRY_SITE=US&SITE=CBHZCBHZ&PAGE=BADL" ] } }, { "schema_version": "1.1", "slug": "hawaiian-airlines", "name": "Hawaiian Airlines", "iata_code": "HA", "icao_code": "HAL", "country": "United States", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.hawaiianairlines.com/", "sources": [ { "id": "s1", "title": "Accessible services — Wheelchairs and mobility devices (max dimensions, batteries, boarding, onboard)", "url": "https://www.hawaiianairlines.com/content/travel-info/accessible-services/specialservices-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessible services — Questions and concerns / Complaints Resolution Official (CRO) and DOT contacts", "url": "https://www.hawaiianairlines.com/content/travel-info/accessible-services/specialservices-rights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Accessible services — Other services and information (ticketed safety assistant, 48-hour notice, gate escort pass)", "url": "https://www.hawaiianairlines.com/content/travel-info/accessible-services/specialservices-other", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessible services — Seating for passengers with disabilities (fixed-armrest seat lists by aircraft)", "url": "https://www.hawaiianairlines.com/content/travel-info/accessible-services/seating-accommodations", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Accessible services — Airport accessibility: getting onboard (jet bridge / ramp / stairs by airport)", "url": "https://www.hawaiianairlines.com/content/travel-info/accessible-services/airport-accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Prohibited and restricted batteries and electronic devices", "url": "https://www.hawaiianairlines.com/content/travel-info/baggage/prohibited-items/spare-batteries-electronic-devices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Baggage issues — limitations of liability", "url": "https://www.hawaiianairlines.com/content/travel-info/baggage/baggage-claim/not-covered-limited-liability", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Contact us — Hawaiian Airlines phone numbers", "url": "https://www.hawaiianairlines.com/content/ha/about-us/help-contact/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Our Fleet — Hawaiian Airlines aircraft (Airbus A330, A321neo, Boeing 717-200)", "url": "https://www.hawaiianairlines.com/content/our-services/at-the-airport/our-fleet", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Accessible Services Team — the joint Alaska Airlines / Hawaiian Airlines accessibility desk, published on Hawaiian's own pages as \"our Accessible Services Team\" and on alaskaair.com as Alaska's dedicated accessible services line; also reaches a CRO when you are not at the airport", "number": "+1 800 503 0101", "hours": null, "region": "US", "src": [ "s1", "s2", "s3" ] }, { "label": "Accessible services line from outside the U.S.", "number": "001 206 503 0101", "hours": null, "region": "INTL", "src": [ "s3" ] }, { "label": "Hawaiian Airlines Reservations — U.S. & Canada (add accessibility services, special seating, CRO referral); a Hawaiian-only line, it is not published on Alaska Airlines' accessibility pages", "number": "+1 800 367 5320", "hours": "Available 24/7", "region": "US/CA", "src": [ "s2", "s8" ] }, { "label": "Guest care — post-flight questions and complaints", "number": "+1 800 654 5669", "hours": "7am–7pm PT Mon–Fri, 8am–5pm PT Sat", "region": "US/CA", "src": [ "s8" ] }, { "label": "Embraer flights only — call Accessible Services to verify space for a battery-powered mobility aid over 50 lb (one per flight)", "number": "+1 800 503 0101", "hours": null, "region": "US", "src": [ "s1" ] } ], "email": [], "web_form": [ { "label": "Wheelchair / Mobility Aid Information Form (PDF) — collects details about the mobility device entrusted for transport, including battery disconnection instructions", "url": "https://resource.alaskaair.net/v3/assets/blt2cefe12c88e9dd91/blt4bf97dadb17851ce/wheelchair-information-form.pdf", "src": [ "s1" ] }, { "label": "Accessibility feedback form (linked from Hawaiian's accessible-services rights page)", "url": "https://www.alaskaair.com/feedback/accessibility", "src": [ "s2" ] }, { "label": "Add accessibility services to a booked ticket via Trips / Manage reservation", "url": "https://reservations.alaskaair.com/reservation", "src": [ "s1" ] } ], "relay": [ { "label": "Relay services", "detail": "Dial 711 for relay services, then ask for the accessible services line 1-800-503-0101 or Hawaiian Airlines Reservations 1-800-367-5320. TTY access is also available on the Reservations and Guest Care lines.", "src": [ "s1", "s2", "s8" ] } ], "policy_pages": [ { "label": "Wheelchairs and mobility devices", "url": "https://www.hawaiianairlines.com/content/travel-info/accessible-services/specialservices-wheelchair", "src": [ "s1" ] }, { "label": "Your rights / Complaints Resolution Official", "url": "https://www.hawaiianairlines.com/content/travel-info/accessible-services/specialservices-rights", "src": [ "s2" ] }, { "label": "Seating accommodations", "url": "https://www.hawaiianairlines.com/content/travel-info/accessible-services/seating-accommodations", "src": [ "s4" ] }, { "label": "Prohibited and restricted batteries", "url": "https://www.hawaiianairlines.com/content/travel-info/baggage/prohibited-items/spare-batteries-electronic-devices", "src": [ "s6" ] } ], "notes": "Since the Alaska Air Group merger, hawaiianairlines.com serves a single combined Alaska/Hawaiian accessible-services site: the pages are on Hawaiian's own domain and say 'Alaska Airlines and Hawaiian accept…' and 'on Alaska and Hawaiian flights', but the headline accessibility phone number given is the Alaska Airlines accessible services line. Complaints Resolution Officials cover 'Alaska and Hawaiian, Horizon Air, and SkyWest flight series 1-3499' and are available during operating hours at all airport locations — ask an airport customer service agent." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline is published for mobility aids: 'Make reservations as early as possible and request services while booking online.' The only 48-hour figure on the accessible-services pages is for notifying Reservations that you are travelling with a ticketed safety assistant so adjacent seats can be arranged. Timing requirements are airport-day ones: check in 2 h before departure, be at the gate 45 min before for a battery-powered aid (30 min for a non-powered one).", "src": [] }, "how_to_request": { "value": "Request accessibility services while booking online, or add them later from the Trips page; otherwise call the accessible services line 1-800-503-0101 or Hawaiian Airlines Reservations 1-800-367-5320 (dial 711 for relay)", "detail": "Complete the Wheelchair / Mobility Aid Information Form for the device, and tell staff at check-in, in the boarding area and on the aircraft. Arrive at least 2 hours before departure; be at the gate to preboard 45 minutes before departure with an electric/battery-powered wheelchair, cart or scooter, or 30 minutes with a non-powered one.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "'A personal wheelchair can be checked at the ticket counter or the gate free of charge.' If a folding chair will not fit the approved onboard stowage closet, 'we will be glad to transport it in the cargo compartment at no additional charge.'", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published per passenger. Hawaiian publishes only per-flight limits: one personal wheelchair stowed in the cabin per flight, and on the Embraer only one battery-powered mobility aid over 50 lb per flight.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "'We transport all types of personal wheelchairs, including folding, collapsible, non-folding manual wheelchairs, electric/battery-powered wheelchairs, and electric-powered carts or scooters.' Detachable items such as seat cushions and footrests may be carried onboard or checked with the chair.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "'You can request to have your folding, collapsible, or breakdown wheelchair stowed onboard the aircraft at time of pre-boarding on Alaska and Hawaiian flights.' Limited to one personal wheelchair in cabin per flight, first-come first-served; it must meet the size and weight restrictions for the approved storage space, and wheelchairs stowed onboard have priority over other carry-on items. Rigid canes go in a closet or overhead bin.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "'Arrangements can be made to have your personal wheelchair checked at the departure gate. The wheelchair will be returned at the destination gate upon arrival or at a connecting airport.' Tell the agent at the ticket counter or boarding gate in advance; a short connection may not allow it if disassembly and reassembly are needed.", "src": [ "s1" ] }, "max_weight_kg": { "value": 149, "detail": "From the merged Alaska–Hawaiian per-aircraft list, taking only Hawaiian's own fleet types: Boeing 717 400 lb (181 kg); Airbus A321 330 lb (149 kg); Airbus A330 500 lb (226 kg). 149 kg (A321neo) is the binding figure on Hawaiian's network. The 300 lb (136 kg) Embraer row is an Alaska/Horizon type.", "src": [ "s1", "s9" ] }, "max_dimensions": { "height_cm": 73.7, "width_cm": 111.8, "length_cm": null, "detail": "Alaska Air Group publishes one merged Alaska–Hawaiian \"Maximum wheelchair dimensions and weight\" list by aircraft type without saying which carrier flies which. Only the rows for Hawaiian's own published fleet (Airbus A330, A321neo, Boeing 717-200) are used here: Boeing 717 29 in (73.7 cm) H x 52 in (132.1 cm) W; Airbus A321 46 in (116.8 cm) H x 44 in (111.8 cm) W; A330 container loaded. Binding: 73.7 cm height (717), 111.8 cm width (A321). The 737 and Embraer rows are Alaska/Horizon types.", "src": [ "s1", "s9" ], "basis": "max_device" }, "notes": "Wheelchairs and wheelchair escorts are available at every airport; some airports have electric carts. A self-service wheelchair programme lets a companion borrow an airport wheelchair at ABQ, ANC, BOS, FLL, OGG, KOA, LIH, LAS, MCO, SJC, SEA, STS and IAD.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Hawaiian says the chair 'must meet the size and weight restrictions for the approved storage space on the aircraft' without giving the closet dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "'If a mobility aid is powered by a spillable battery (e.g. wet cell battery), the battery must be removed and placed in a protective battery box, as required by federal HAZMAT safety regulations, unless a battery powered wheelchair with a spillable battery can be loaded, stored, secured, and unloaded in an upright condition.'", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Accepted. The battery must be permanently marked by the manufacturer 'NONSPILLABLE' or 'NONSPILLABLE BATTERY'; if not, bring the manufacturer's safety data or technical sheet. It may stay installed if securely attached, protected from short circuit, and the device has a single means of preventing unintentional activation. Batteries not securely attached travel as checked baggage in strong rigid packaging marked NONSPILLABLE / 'Not Restricted' with terminals protected. One spare non-spillable battery is allowed, also as checked baggage.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted ONLY if the battery can be easily removed: 'Mobility aids where the battery is fully enclosed and can't be easily removed, or the mobility aid has a battery that exceeds 300 watt-hours will not be accepted for transport.' The removed battery travels as carry-on in the cabin with terminals protected. 'There are no FAA-approved, ICAO-approved or IATA-approved batteries.'", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No installed figure, because leaving a lithium battery in the chair is not an option: 'Mobility aids where the battery is fully enclosed and can't be easily removed… will not be accepted for transport.' The battery must be removed and carried in the cabin.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "'There is a single battery size limit of 300 watt-hours (Wh). If the device utilizes two batteries, each battery cannot exceed 160 Wh.' The battery must be easily removed and transported separately as carry-on in the passenger cabin with terminals protected from short circuit.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'A maximum of one spare battery not exceeding 300 Wh or two spares not exceeding 160 Wh each may be carried onboard.' Spares must travel as carry-on with terminals protected.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "One spare lithium battery up to 300 Wh, or alternatively two spares each up to 160 Wh, carried in the cabin. Separately, one spare non-spillable battery is allowed, and that one must go as checked baggage in rigid marked packaging.", "src": [ "s1" ] }, "removal_required": { "value": true, "detail": "For lithium-ion: yes — 'The battery must be easily removed and transported separately as carryon baggage in the passenger cabin.' A chair whose lithium battery is fully enclosed is refused. Non-spillable and (where the chair can travel upright) spillable batteries may stay attached.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Terminals must be protected from short circuit in every case — attached, removed or spare. Where the device lacks an effective means of preventing unintentional activation, the battery must be disconnected and the terminals protected.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "Hawaiian must be able to access the battery to check it: 'The battery label must be legible and in English' and the watt-hour rating must be shown on the battery (or voltage plus amp-hours so Wh can be calculated: V × Ah = Wh). Complete the Wheelchair / Mobility Aid Information Form and add disconnection instructions so agents can disassemble/reassemble. For an unmarked non-spillable battery, bring the manufacturer's safety data or technical sheet.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but only if the aid 'must have a single physical means of power disconnection to prevent unintentional activation' (key removed, on/off switch secured off, joystick quick-disconnect, or battery removed and terminals isolated). Refused: any device that cannot be disconnected from its power source, devices with batteries labelled in a language other than English, and devices powered by damaged, defective or recalled batteries. Hoverboards, self-balancing devices, skateboards, riding suitcases, kick scooters and e-bikes are not accepted as mobility aids.", "src": [ "s1" ] }, "max_weight_kg": { "value": 149, "detail": "Same list, Hawaiian fleet only: A321 330 lb (149 kg) is the smallest; Boeing 717 400 lb (181 kg); A330 500 lb (226 kg). The Embraer 300 lb / one-powered-aid-per-flight restriction belongs to the Alaska/Horizon fleet, not Hawaiian's.", "src": [ "s1", "s9" ] }, "max_dimensions": { "height_cm": 73.7, "width_cm": 111.8, "length_cm": null, "detail": "Same merged Alaska–Hawaiian \"Maximum wheelchair dimensions and weight\" table, filtered to Hawaiian's own fleet: Boeing 717 29 in (73.7 cm) H x 52 in (132.1 cm) W, 400 lb; Airbus A321 46 in (116.8 cm) H x 44 in (111.8 cm) W, 330 lb; A330 and B787 rows say \"container loaded\" and publish no size. Binding 73.7 cm height (interisland 717) and 111.8 cm width (A321) — a cross-row composite no single aircraft imposes. The 39 in width is the Alaska/Horizon Embraer row and is not applied to Hawaiian here.", "src": [ "s1", "s9" ], "basis": "max_device" }, "gate_delivery": { "value": true, "detail": "The gate-check and gate-return arrangement is written for 'your personal wheelchair' generally, with no powered/manual distinction: it 'will be returned at the destination gate upon arrival or at a connecting airport'. With a battery-powered aid be checked in 2 h before departure and at the gate 45 min before.", "src": [ "s1" ] }, "notes": "Acceptable means of power disconnection are: key turned off and removed; the on/off switch secured to 'off'; quick disconnection of the joystick; or removing the battery and isolating the terminals." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "'All of our aircraft are equipped with onboard wheelchairs for customers who need assistance to and from the lavatory.'", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Hawaiian says onboard wheelchairs get customers to and from the lavatory, but does not state which aircraft have an accessible lavatory — and inflight crews are explicitly 'not able to… assist within the lavatory'.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Boarding options include a lift or ramp 'for those who are unable to climb or walk down stairs' and 'aisle chairs, slings and slide boards for making transfers'. Important limit: inflight crews cannot 'lift or carry customers', assist with eating, assist within the lavatory or administer medication; if you need more, Hawaiian requires a ticketed safety assistant.", "src": [ "s1", "s3" ] }, "seating": { "value": true, "detail": "Seating accommodations are offered for guests who board by aisle chair, who cannot readily transfer over a fixed aisle armrest, who travel with a safety assistant or service animal, who have a fused or immobilised leg, or who use a POC. Hawaiian publishes which seats have FIXED armrests: B717 First Class, exit rows, row 4, 5AB; A321 rows 1-4 A/J, exit rows, bulkhead, 17G; A330 rows 1-3 A/J, exit rows, bulkhead; B787 rows 2-9 C/G, exit rows, bulkhead.", "src": [ "s4" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. The general baggage page gives a domestic maximum of US$4,700 per ticketed passenger, $9.07/lb plus $400 unchecked under the Warsaw Convention, or 1,519 SDR under the Montreal Convention, and excludes 'assistive devices' from the Baggage Service Guarantee — but says nothing about the liability rule for a damaged or lost wheelchair, and the accessible-services pages do not cover damage at all.", "src": [] }, "aircraft_hold_note": "Alaska Air Group publishes ONE merged Alaska–Hawaiian \"Maximum wheelchair dimensions and weight\" list by aircraft type, with no statement of which carrier operates which type: Boeing 717 400 lb (181 kg), 29 in x 52 in (73.7 x 132.1 cm); Boeing 737 500 lb (226 kg), 32 in (81 cm) x 47 in (119 cm); Boeing 787 500 lb (226 kg), container loaded; Airbus A321 330 lb (149 kg), 46 in x 44 in (116.8 x 111.8 cm); Airbus A330 500 lb (226 kg), container loaded; Embraer 300 lb (136 kg), 33 in (84 cm) x 39 in (99 cm), one battery-powered mobility aid over 50 lb per flight. Hawaiian's own Our Fleet page covers the Airbus A330, A321neo and Boeing 717-200, so those rows (plus the 787-9 Hawaiian flies, for which no fleet page is published) are the Hawaiian-operated ones; the 737 and Embraer rows are Alaska/Horizon types. The interisland 717's 29 in (73.7 cm) height is the tightest constraint anywhere in the table." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The single most important fact for a power-chair user: Hawaiian (on the combined Alaska–Hawaiian accessible-services pages published at hawaiianairlines.com) REFUSES any mobility aid whose lithium battery is fully enclosed and cannot be easily removed, and any lithium battery over 300 Wh. The battery must come out and fly in the cabin. That rules out a large share of modern power chairs, and it is stricter than the ICAO/IATA baseline that most airlines apply. Second: the interisland Boeing 717 caps a wheelchair at 29 inches (73.7 cm) high — lower than any other aircraft in the table — so an interisland leg can be the binding constraint on a Hawaii trip. The dimension table is the merged post-acquisition Alaska–Hawaiian one and does not say which carrier flies which type; it has been split here against Hawaiian's own Our Fleet page (A330, A321neo, B717-200), so the 39 in (99 cm) width and 300 lb weight, which come from the Alaska/Horizon Embraer row, are no longer recorded as Hawaiian limits — Hawaiian's binding width is the A321's 44 in (111.8 cm) and its binding weight the A321's 330 lb (149 kg). Third: no advance-notice deadline is published for mobility aids (US ACAA carriers generally cannot require one), but check-in and gate deadlines are strict (2 h / 45 min for powered aids). Damage liability for mobility aids is not published anywhere on the site; only the generic US$4,700 domestic checked-baggage cap appears, and 'assistive devices' are excluded from the Baggage Service Guarantee — a human should re-check this against the contract of carriage, which is served as a single Alaska Airlines document covering both carriers. Contact caveat: the accessibility number Hawaiian's own pages promote is the Alaska Airlines accessible services line, 1-800-503-0101. hawaiianairlines.com blocks plain HTTP clients (403) and renders via Next.js data blobs; the /content/... paths return the page JSON.", "searched_urls": [ "https://www.hawaiianairlines.com/legal/disability-assistance", "https://www.hawaiianairlines.com/legal/disability-assistance/mobility-aids", "https://www.hawaiianairlines.com/legal/special-assistance", "https://www.hawaiianairlines.com/legal/accessibility", "https://www.hawaiianairlines.com/sitemap.xml", "https://www.hawaiianairlines.com/content/our-services/at-the-airport/our-fleet", "https://www.hawaiianairlines.com/our-fleet", "https://www.hawaiianairlines.com/content/our-services/special-assistance/guests-with-disabilities", "https://www.hawaiianairlines.com/content/travel-info/accessible-services/specialservices-wheelchair", "https://www.hawaiianairlines.com/content/travel-info/accessible-services/specialservices-rights", "https://www.hawaiianairlines.com/content/travel-info/accessible-services/specialservices-other", "https://www.hawaiianairlines.com/content/travel-info/accessible-services/seating-accommodations", "https://www.hawaiianairlines.com/content/travel-info/accessible-services/airport-accessibility", "https://www.hawaiianairlines.com/content/travel-info/baggage/prohibited-items/spare-batteries-electronic-devices", "https://www.hawaiianairlines.com/content/travel-info/baggage/baggage-claim/delayed-damaged-missing", "https://www.hawaiianairlines.com/content/travel-info/baggage/baggage-claim/not-covered-limited-liability", "https://www.hawaiianairlines.com/content/legal/contract-of-carriage", "https://www.hawaiianairlines.com/content/legal/contract-of-carriage/view-all", "https://www.hawaiianairlines.com/content/ha/about-us/help-contact/contact-us", "https://hawaiianair.custhelp.com/app/answers/list/search/wheelchair", "https://resource.alaskaair.net/v3/assets/blt2cefe12c88e9dd91/blt4bf97dadb17851ce/wheelchair-information-form.pdf" ] } }, { "schema_version": "1.1", "slug": "hebei-airlines", "name": "Hebei Airlines", "iata_code": "NS", "icao_code": "HBH", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.hbhk.com.cn/", "sources": [ { "id": "s1", "title": "残疾旅客 (Disabled passengers), 25 Apr 2024", "url": "https://www.hbhk.com.cn/serve/webView/9270", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "危险品运输规定 (Dangerous goods carriage rules) — table 1, items 9-11: battery-powered wheelchairs and mobility aids", "url": "https://www.hbhk.com.cn/serve/webView/10467", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "特殊旅客出行提示 (Travel notice for special passengers)", "url": "https://www.hbhk.com.cn/serve/webView/589", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "河北航空有限公司旅客、行李运输总条件 (Conditions of Carriage for Passengers and Baggage), tickets sold from 1 July 2026", "url": "https://www.hbhk.com.cn/serve/webView/10741", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "服务网点 (Service outlets) — airport counters and site-wide contact footer", "url": "https://www.hbhk.com.cn/serve/webView/542", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "投诉建议 (Complaints, compliments and satisfaction survey form)", "url": "https://www.hbhk.com.cn/serve/infoFeedBack", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — 客户服务中心热线 (customer service centre hotline), the channel named for special-service applications", "number": "+86 311 96699", "hours": null, "region": "CN", "src": [ "s5", "s1" ] }, { "label": "China — 投诉受理电话 (complaints line): 0311-96699, then key 4", "number": "+86 311 96699", "hours": null, "region": "CN", "src": [ "s5" ] } ], "email": [ { "label": "投诉邮箱 (complaints e-mail) — the only published address", "address": "hbhkts@hbhk.com.cn", "src": [ "s5" ] } ], "web_form": [ { "label": "投诉建议 (complaints / compliments form) — no online assistance-request form is published", "url": "https://www.hbhk.com.cn/serve/infoFeedBack", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "残疾旅客 (Disabled passengers)", "url": "https://www.hbhk.com.cn/serve/webView/9270", "src": [ "s1" ] }, { "label": "危险品运输规定 (Dangerous goods rules — wheelchair batteries)", "url": "https://www.hbhk.com.cn/serve/webView/10467", "src": [ "s2" ] }, { "label": "特殊旅客出行提示 (Travel notice for special passengers)", "url": "https://www.hbhk.com.cn/serve/webView/589", "src": [ "s3" ] }, { "label": "旅客、行李运输总条件 (Conditions of Carriage) — 11.7.2 wheelchairs", "url": "https://www.hbhk.com.cn/serve/webView/10741", "src": [ "s4" ] } ], "notes": "Hebei Airlines publishes no accessibility desk, no assistance e-mail and no assistance web form. Everything goes through the 0311-96699 hotline or a Hebei direct-sales outlet, and the disabled-passenger page insists the arrangements be settled with a Hebei direct-sales outlet before the ticket is bought. Special passengers may not use online or self-service check-in and must present themselves at the Hebei check-in counter. The website is a JavaScript single-page app: the accessibility pages are reachable only as /serve/webView/ (9270 = disabled passengers)." }, "policy": { "notice_hours": { "value": 48, "detail": "Checked electric wheelchair, the on-board narrow (aisle) wheelchair, group disabled travel and a cabin service dog must be requested when booking and no later than 48 h before departure. WCHS (needs help on the stair truck) and WCHC (needs the on-board wheelchair) also require 48 h and carry a per-flight numeric limit plus a mandatory companion. Terminal-only wheelchair assistance (WCHR) requires at least 24 h.", "src": [ "s1" ] }, "how_to_request": { "value": "Apply when booking, through a Hebei Airlines direct-sales outlet or the 0311-96699 hotline; special passengers must then check in at the Hebei airport counter", "detail": "\"Because our service capacity is limited and your travel situation has to be assessed, please find out the details and application procedure from a Hebei direct-sales outlet in advance and apply when buying the ticket.\" Special passengers cannot use online or self-service check-in and must go to the Hebei counter with the ID used to book. Special-service requests are accepted only on flights wholly operated by Hebei on its own 836 ticket stock and only on direct flights — connecting itineraries and codeshares are not accepted.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": null, "detail": "Not published. Hebei's conditions of carriage expressly carry a service dog with its container and food free of charge and outside the free baggage allowance (11.7.3.1.2), and expressly carry one pushchair free for an infant (11.4.1.1 f), but state no equivalent free carriage or allowance exemption for a wheelchair or other mobility aid. Whether a checked electric wheelchair counts against the 10-30 kg free allowance is simply not stated.", "src": [ "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Hebei states no number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Conditions of carriage 11.7.2: \"a folding wheelchair carried by a disabled passenger as a disability aid may be taken into the cabin as unchecked baggage; a folding wheelchair carried by any other passenger is handled as ordinary checked or unchecked baggage.\" Folding and electric wheelchairs used during the journey are listed among the restricted items Hebei carries only if its conditions are met and it consents.", "src": [ "s4" ] }, "cabin_stowage": { "value": true, "detail": "Conditions of carriage 11.7.2 allows a disabled passenger's folding wheelchair, used as a disability aid, into the cabin as unchecked baggage. No size or weight limit for the in-cabin chair is published and Hebei does not say where it is stowed.", "src": [ "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published. Hebei does not say whether a checked wheelchair is returned at the aircraft door or at the baggage carousel.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. Hebei's general rule (11.4.1.2) is that a single checked bag may not exceed 50 kg or 40 x 60 x 100 cm and that anything larger needs Hebei's prior consent; it does not say whether a mobility aid is exempt from that cap.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for a checked wheelchair. The only figures Hebei prints (40 x 60 x 100 cm) are the general per-piece checked-baggage limit, not a stated wheelchair limit, so they are not recorded as a device size here.", "src": [ "s4" ], "basis": null }, "notes": "Special-service applications are accepted only for journeys flown end-to-end by Hebei on its own ticket stock and are arranged on direct flights; transfers and codeshare flights are excluded. Hebei also does not accept stretcher passengers or passengers needing medical oxygen at all.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Hebei allows a disabled passenger's folding wheelchair into the cabin but publishes no size limit for it.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Non-sealed wet-battery chairs are accepted as checked baggage with Hebei's approval and notification to the captain. They must be loaded, stowed and unloaded upright; \"if the mobility aid cannot always be kept upright, or cannot adequately protect the battery, the battery must be removed\" and carried in rigid leak-proof packaging secured against tipping, upright, packed with enough absorbent material, labelled \"BATTERY, WET, WITH WHEELCHAIR\" with corrosive and this-way-up labels. Terminals must be short-circuit protected and a leak-proof cover fitted where feasible.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Chairs with a sealed wet battery (Special Provision A67), nickel-metal-hydride battery (A199) or dry batteries (A123) are accepted as checked baggage only (not hand baggage), with Hebei's approval and notification to the captain. The battery must be securely mounted with the circuit disconnected per the manufacturer's manual, or removed per that manual if the design allows; terminals must be short-circuit protected; a sealed battery may contain no free or unadsorbed liquid. Any removed or spare battery travels in strong rigid packaging in the cargo hold.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery chairs are accepted as checked baggage with Hebei's approval, but only if the battery is of a UN 38.3-tested type AND can be removed: \"河北航不承运锂电池不可拆卸的代步工具\" — Hebei does not carry mobility devices whose lithium battery is non-removable. The removed battery and any equipment must travel in the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No installed-battery limit exists because Hebei refuses that case entirely: it does not carry mobility devices whose lithium battery cannot be removed, so a lithium battery may not stay in the chair.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The battery shall be removed in accordance with the manufacturer's instructions; each battery removed from the mobility aid must not exceed 300 Wh.\" Removed batteries are carried in the cabin and protected against damage, e.g. each in a protective bag.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Each passenger may carry at most one spare battery not exceeding 300 Wh, or two spare batteries not exceeding 160 Wh each.\" Spares travel in the cabin, individually protected against damage and short circuit.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two: one lithium spare of up to 300 Wh, or two of up to 160 Wh each. For non-lithium chairs the allowance is one spare sealed wet (A67) battery, or two spare dry (A123) or nickel-metal-hydride (A199) batteries. Hebei's general cap of 10 spare batteries per person (20 with approval) is a portable-electronics rule and is separate.", "src": [ "s2" ] }, "removal_required": { "value": true, "detail": "For lithium chairs, yes: the battery must be removed per the manufacturer's instructions and carried in the cabin, and a chair with a non-removable lithium battery is refused. For sealed-wet/NiMH/dry chairs the battery may stay installed with the circuit disconnected, or be removed if the design allows — but a removed non-lithium battery goes into the cargo hold in rigid packaging, not the cabin.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "Both terminals must be protected against short circuit, for example by fitting the battery into a battery container or taping the exposed poles, and the circuit must be disconnected per the manufacturer's manual so the chair cannot start accidentally. Removed and spare batteries must be individually protected (e.g. each in a protective bag).", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "No battery spec sheet or MSDS is demanded, but the battery must be of a type meeting UN Manual of Tests and Criteria 38.3. Separately, a special passenger must complete and personally sign a 《特殊旅客乘机申请书》 (Special Passenger Travel Application) at check-in, and where Hebei has reasonable grounds to doubt fitness to fly, a medical certificate issued within 10 days before departure by a grade-2-or-above hospital is required.", "src": [ "s1", "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Checked baggage only, with Hebei's approval: \"An electric wheelchair must be checked, must be handed over at least 2 hours before the check-in deadline, and must comply with the dangerous-goods rules\" (conditions of carriage 11.7.2; same wording on the disabled-passenger page). It must be requested when booking, no later than 48 h before departure. Every battery-powered-wheelchair entry in the dangerous-goods table is marked \"requires Hebei approval\" and \"captain must be notified\". Hebei refuses any device whose lithium battery cannot be removed.", "src": [ "s1", "s2", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Hebei sets no weight limit for an electric wheelchair; the only figure on the site (50 kg per checked piece) is the general baggage cap, not a stated wheelchair limit.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for an electric wheelchair, and no hold-door or hold-compartment figures are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Hebei says only that the electric wheelchair must be handed over at least 2 h before the check-in deadline; it does not say where it is returned.", "src": [ "s1", "s4" ] }, "notes": "Dangerous-goods approval is a station-level decision, not a call-centre one: it is given by the duty supervisor of the passenger services section at Shijiazhuang, by the duty manager of ground handling at Beijing Daxing, and by Hebei's authorised ground agents elsewhere. Hebei separately bans lithium-powered small personal transporters (hoverboards, mini-Segways) outright, even with the battery removed; that ban is not a wheelchair rule." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "An on-board narrow (aisle) wheelchair is available but must be requested when booking and no later than 48 h before departure. WCHC/WCHS carriage is subject to a per-flight numeric limit and Hebei states a companion is required (\"有人数限制并要求有陪伴人员\"). No aircraft types are named.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Hebei says nothing about accessible lavatories on its narrow-body fleet.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Hebei describes no transfer help from cabin crew; instead it requires a disabled passenger who would need help in an emergency evacuation to travel with a companion who is \"capable of caring for the passenger during the journey and of assisting the evacuation in an emergency\", separately ticketed and seated alongside.", "src": [ "s1", "s3" ] }, "seating": { "value": "A companion is separately ticketed and seated immediately beside the disabled passenger except where safety requires otherwise; carriage may be refused if the flight's quota of number-limited disabled passengers is full or the only suitable seat is an exit seat", "detail": "Conditions of carriage 5.2.8 lets Hebei refuse carriage where the passenger belongs to a number-limited category of disabled passengers and the flight has reached that limit, or where the only seat that suits them is an emergency-exit seat. The special-passenger notice requires the companion relationship to be declared at booking, the companion ticketed separately and, safety permitting, seated next to the passenger.", "src": [ "s3", "s4" ] } }, "damage_liability": { "value": "Ordinary checked-baggage limits only: RMB 100 per kg on domestic flights (RMB 3,000 per passenger for cabin items); USD 20 per kg internationally, or the Montreal/Warsaw Convention limit where applicable", "detail": "Conditions of carriage 15.3.3. For special baggage Hebei adds that it \"bears liability only under the general checked-baggage rules (the Warsaw or Montreal Convention and Hebei's carriage rules)\". There is no full-value or mobility-aid-specific protection, so a heavy power chair damaged on a domestic flight would be valued by weight at RMB 100/kg.", "src": [ "s4" ] }, "aircraft_hold_note": "Hebei publishes no cargo-hold door aperture or hold-compartment dimensions. Its general per-piece checked-baggage limit is 50 kg and 40 x 60 x 100 cm, above which prior consent is required; the site does not say whether a wheelchair is exempt." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh-Hans", "notes": "All sources are Hebei's Chinese-language pages; there is no English site. Things a wheelchair user must know that no field holds: (1) special-service requests are accepted ONLY on journeys flown end-to-end by Hebei on its own 836 ticket stock and are arranged on direct flights — connecting itineraries and codeshares are refused; (2) WCHS and WCHC passengers must travel with a companion, and the number of such passengers per flight is capped, so buy through a Hebei direct-sales outlet; (3) special passengers cannot use online or kiosk check-in; (4) Hebei does not accept stretcher passengers or passengers needing medical oxygen at all; (5) a mobility device whose lithium battery cannot be removed will not be carried — that rules out many modern power chairs; (6) Hebei never says a wheelchair is carried free, although it says exactly that for service dogs and pushchairs. The site is a Nuxt single-page app whose menu is API-driven; readable article URLs are https://www.hbhk.com.cn/serve/webView/ (9270 disabled passengers, 10467 dangerous goods, 589 special-passenger notice, 10741 conditions of carriage). The dangerous-goods page cited is the edition current at retrieval; superseded editions (9125, 10304, 10324, 10325) also sit on the site.", "searched_urls": [ "https://www.hbhk.com.cn/", "https://www.hbhk.com.cn/sitemap.xml", "https://www.hbhk.com.cn/serve/webView/9270", "https://www.hbhk.com.cn/serve/webView/10467", "https://www.hbhk.com.cn/serve/webView/589", "https://www.hbhk.com.cn/serve/webView/10741", "https://www.hbhk.com.cn/serve/webView/10770", "https://www.hbhk.com.cn/serve/webView/9549", "https://www.hbhk.com.cn/serve/webView/542", "https://www.hbhk.com.cn/serve/infoFeedBack", "https://www.hbhk.com.cn/zuul/file-manager/infoNotice/list", "https://www.hbhk.com.cn/zuul/file-manager/infoNotice/content?channel=web&topicid=10741" ] } }, { "schema_version": "1.1", "slug": "hello-jets", "name": "Hello Jets", "iata_code": "H3", "icao_code": "HLJ", "country": "Romania", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://hellojets.com/", "sources": [ { "id": "s1", "title": "Frequently Asked Questions — \"How do I book my support service if I am physically disabled?\"", "url": "https://hellojets.com/frequently-asked-questions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "General Terms and Conditions of Carriage — passengers with disabilities or reduced mobility", "url": "https://hellojets.com/terms-and-conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact", "url": "https://hellojets.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Taxes & Fees", "url": "https://hellojets.com/taxes-fees/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage Info", "url": "https://hellojets.com/baggage-info/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "Customer Support (the only published channel for an assistance query)", "address": "customercare@hellojets.com", "src": [ "s3" ] }, { "label": "Damaged / delayed / lost baggage — including a damaged mobility aid", "address": "bag@hellojets.com", "src": [ "s1" ] } ], "web_form": [ { "label": "Contact form (Contact page)", "url": "https://hellojets.com/contact-us/", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "FAQ — booking support if you are physically disabled", "url": "https://hellojets.com/frequently-asked-questions/", "src": [ "s1" ] }, { "label": "General Terms and Conditions of Carriage (mobility equipment, assistance, refusal grounds)", "url": "https://hellojets.com/terms-and-conditions-of-carriage/", "src": [ "s2" ] } ], "notes": "HelloJets publishes no telephone number at all — not a switchboard, not an accessibility desk, and no TTY/relay. The Contact page lists only a postal address in Bucharest, customercare@hellojets.com and the ACMI address acmi@hellojets.com. The footer's \"Assistance\" heading is a menu label, not a link: the substantive accessibility text lives in the FAQ and in the conditions of carriage. Assistance itself is booked as an online extra during or after booking." }, "policy": { "notice_hours": { "value": 48, "detail": "\"You can book the service online when you make the flight booking or add it after, but no later than 48 hours before departure.\" The conditions of carriage require assistance to be requested for EACH flight segment at least 48 h before that flight's published departure time, and the same 48 h notice applies to carrying mobility equipment and to seating a companion beside the passenger.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Add the special-assistance service online when booking, or afterwards through Retrieve/My Booking — separately for each flight segment, no later than 48 h before departure", "detail": "Assistance covers people with hearing, visual or cognitive disabilities, people who need or use a wheelchair, and elderly people who need guidance. For a battery-powered wheelchair HelloJets asks to be told in advance so it can check the battery. Questions go to customercare@hellojets.com; no telephone number is published.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"The service is complimentary.\" The conditions of carriage add that carriage of up to two pieces of mobility equipment, including electric wheelchairs, \"is done at no extra charge\", and a certified utility dog is carried \"without additional fees\". HelloJets' Taxes & Fees table lists charges for pets, bikes, sports equipment and hold baggage but no assistance or mobility-aid fee.", "src": [ "s1", "s2", "s4" ] }, "devices_per_passenger": { "value": 2, "detail": "\"If the airline is announced through a notice given at least 48 hours before the flight that for a person with disability or reduced mobility it is necessary to transport up to two pieces of mobility equipment, including electric wheelchairs, HelloJets will assume their transport subject to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods; transport is done at no extra charge.\"", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Up to two pieces of mobility equipment per disabled or reduced-mobility passenger are carried free on 48 h notice. HelloJets attaches two caveats: \"possible limitations of space on board the aircraft\" and compliance with dangerous-goods legislation. No separate manual-wheelchair rule is published.", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. HelloJets does not say whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. HelloJets promises gate return only for pushchairs (\"you can use the stroller up to the plane ... after landing, you receive the stroller after getting off the plane\"); it says nothing equivalent about a wheelchair.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. The 23 kg / 32 kg figures on HelloJets' baggage pages are the ordinary hold-baggage and excess-baggage limits, not a mobility-aid limit.", "src": [ "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair size limit published. The only figure on the site, 100 x 80 x 30 cm, is the ordinary hold-baggage size and is not a stated mobility-aid limit.", "src": [ "s5" ], "basis": null }, "notes": "HelloJets reserves an EC 1107/2006-style right to refuse a disabled or reduced-mobility passenger \"in order to meet applicable safety requirements established by international, community or national law\" or those of the Romanian Civil Aeronautical Authority, \"or if the size of the aircraft or its doors makes the boarding or carriage of that disabled person or person with reduced mobility physically impossible\". Passengers needing assistance must be at the check-in counter 3 hours before departure even if they checked in online, and may not be seated in an emergency-exit row.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — HelloJets gives no in-cabin stowage rule or size for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. HelloJets sets out no rule by battery chemistry; it only says it will check the battery of a battery-powered wheelchair before the flight.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published. HelloJets sets out no rule by battery chemistry.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "No chemistry-specific rule is published; acceptance of any wheelchair battery is an advance, case-by-case decision: \"please let us know in advance so we can check whether this battery may be carried on an aircraft, for safety reasons\", and mobility-equipment carriage is \"subject to the application of relevant legislation concerning dangerous goods\". Note that HelloJets separately refuses electric bicycles and any sports equipment using a lithium battery — that ban does not extend to wheelchairs.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; HelloJets prints no watt-hour figure for a wheelchair battery anywhere.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; HelloJets prints no watt-hour figure for a wheelchair battery anywhere.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. HelloJets only says generally that spare lithium-ion batteries may not go in checked baggage and must be carried in cabin baggage; no wheelchair spare-battery limit is given.", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Not published. HelloJets states no number of spare wheelchair batteries; its only spare-battery rule is the general one that spare lithium-ion batteries must travel in the cabin, never in the hold.", "src": [ "s1" ] }, "removal_required": { "value": null, "detail": "Not published. HelloJets does not say whether a wheelchair battery must be removed and taken into the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. The FAQ requires electronic devices in checked baggage to be completely switched off (not sleep/hibernate) and protected from damage and unintentional activation, but gives no wheelchair terminal-insulation instruction.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or form is mentioned; HelloJets asks only to be notified in advance so it can check the battery.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are named as carriable mobility equipment (up to two pieces, free) but only on 48 h notice, \"subject to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods\". The FAQ makes the battery a case-by-case check: \"If you are travelling with your own battery-powered wheelchair, please let us know in advance so we can check whether this battery may be carried on an aircraft, for safety reasons.\"", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. HelloJets sets no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No powered-wheelchair size limit published, and no hold-door or hold-compartment figures. HelloJets warns only that carriage is \"subject to possible limitations of space on board the aircraft\" and that it may refuse carriage if the aircraft or door size makes it physically impossible.", "src": [ "s2" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Oxygen cylinders are banned outright: \"Due to safety and security reasons, the transport of oxygen cylinders is strictly forbidden.\" HelloJets flies B737 and A320 equipment on scheduled, charter and ACMI work; on a wet-leased flight the contracting airline's own accessibility policy will normally govern." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. HelloJets does not say whether an on-board aisle wheelchair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. HelloJets says nothing about accessible lavatories on its B737/A320 fleet.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"If necessary, flight attendants will aid in moving to toilet facilities for disabled people or with reduced mobility.\" No further detail on lifting or seat-to-seat transfers is published.", "src": [ "s2" ] }, "seating": { "value": "No emergency-exit seat for passengers with reduced mobility; a companion is seated with the passenger where 48 h notice is given", "detail": "HelloJets excludes \"invalids\", the sick and people with reduced mobility (and mothers with infants and families with children) from emergency-exit seats. \"If a person with a disability or reduced mobility is assisted by an accompanying person, the airline will make all possible efforts to assign seats together, provided a notice is sent to us at least 48 hours before the published departure time of the flight.\"", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Compensation in accordance with domestic law — no figure published", "detail": "\"If the wheelchairs, other mobility equipment and assistive devices are lost or damaged during handling, during transport on board the aircraft, the passenger to whom the equipment belongs is compensated in accordance with domestic law.\" HelloJets publishes no sum, no SDR limit and no full-value undertaking for mobility aids. Damage is reported by e-mail to bag@hellojets.com, and a PIR raised before leaving the baggage-claim area is treated as an indispensable part of any baggage claim.", "src": [ "s2", "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "HelloJets is a Bucharest-based B737/A320 operator that sells scheduled seats (Prague, Burgas, Varna) as well as charter and ACMI capacity. Its ACMI wet-lease flights \"are operated under the customer airline flight numbers\", so on those the contracting airline's own accessibility policy will normally govern; on charter flights the baggage rules \"may differ according to the rules requested by the tour operator\". What it publishes on mobility is entirely EC 1107/2006-shaped and lives in two places only — one FAQ answer and chapter 10 of the conditions of carriage. Concrete: 48 h notice per segment, assistance free, up to two pieces of mobility equipment including electric wheelchairs carried free, crew help to the toilet, damage compensated \"in accordance with domestic law\". Missing: every battery number. No watt-hour limit, no removal rule, no spare count, no chair size or weight limit is published — the battery is vetted case by case after you notify them, so get the answer in writing. Two other traps: assistance passengers must be at the check-in desk 3 hours before departure even after online check-in, and HelloJets publishes no telephone number at all, only customercare@hellojets.com.", "searched_urls": [ "https://hellojets.com/", "https://hellojets.com/frequently-asked-questions/", "https://hellojets.com/terms-and-conditions-of-carriage/", "https://hellojets.com/baggage-info/", "https://hellojets.com/contact-us/", "https://hellojets.com/passenger-rights/", "https://hellojets.com/taxes-fees/", "https://hellojets.com/charter-acmi/" ] } }, { "schema_version": "1.1", "slug": "heston-airlines", "name": "Heston Airlines", "iata_code": "HN*", "icao_code": "HST", "country": "Lithuania", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://heston.aero/", "sources": [ { "id": "s1", "title": "Heston Airlines — For Passengers: General Conditions of Carriage and passenger FAQ", "url": "https://heston.aero/for-passengers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Heston Airlines — home page (\"specialising in Full Charter flights and ACMI wet/damp leases\"), footer contacts", "url": "https://heston.aero/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Heston Airlines — Services", "url": "https://heston.aero/services", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "Customer support — baggage claims, EC261 claims, general help", "address": "customer@heston.aero", "src": [ "s1", "s2" ] }, { "label": "General enquiries", "address": "info@heston.aero", "src": [ "s2" ] } ], "web_form": [ { "label": "Passenger claim form", "url": "https://heston.aero/for-passengers#claim-form", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "General Conditions of Carriage and passenger FAQ (special assistance, special baggage, exit-row rules)", "url": "https://heston.aero/for-passengers", "src": [ "s1" ] } ], "notes": "Heston publishes no telephone number of any kind for passengers, no disability desk and no PRM e-mail. Special assistance must be arranged through the tour operator / travel agent before the ticket is sold; customer@heston.aero is a claims and general-support mailbox." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. Art. 6.3.1: \"Acceptance for carriage of incapacitated person or other people that require or may require special assistance is subject to prior arrangement with Client or travel agent prior to the purchase of the Ticket.\" Art. 9.10.2 requires special baggage to be notified in advance with exact dimensions and weight. The FAQ adds that \"last-minute requests are not guaranteed, and we reserve the right not to provide them.\"", "src": [] }, "how_to_request": { "value": "Arrange through the tour operator / travel agent before the ticket is bought; Heston must confirm the service in advance", "detail": "Art. 6.3.1: the Client or travel agent \"must receive Heston Airlines confirmation about such service prior to the sale of a Ticket to such Passenger\". Art. 8.2.1 adds that passengers with disabilities who declared their requirements at ticketing and were accepted \"shall not subsequently be refused carriage on the basis of such disability\". FAQ: \"We kindly ask you to inform your travel or check-in agent in advance about your special needs.\"", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Unclear — Heston does not state that mobility aids are carried free. Art. 9.10.1 lists wheelchairs as \"special Baggage\" and Art. 9.10.4 says \"Special Baggage is accepted for carriage only upon payment of a fixed fee\", while the FAQ says \"Special baggage (e.g., skis, wheelchairs, pushchairs, scooters, strollers) is treated as regular baggage at the airport check-in counter.\" Confirm before travelling.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Art. 9.10.1: \"We may accept the carriage of sports equipment, prams, wheelchairs, and other special Baggage, provided that You comply with the applicable limitations on size, weight, number of items, and any other relevant restrictions.\" Art. 9.10.2 requires advance notification with exact dimensions and weight and Heston's confirmation; Art. 9.10.5 lets Heston refuse special baggage that was not notified and confirmed in advance.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "Art. 9.2.1: in addition to the free carry-on bag a passenger may bring a small extra item, which may be \"a throw, blanket, on-board reading materials, baby food, umbrella, cane, crutches, folding wheelchair for Passengers with disabilities or one bag of duty-free items.\" No size limit is given for the folding wheelchair.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific limit published. Heston's general rule is that \"maximum weight of a single baggage item cannot exceed 32 kg. Tolerance – 0 kg\", and it defines special baggage as anything over 158 cm total linear dimension; the site does not say whether mobility aids are exempt.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "No maximum wheelchair size is published; see the 158 cm total linear dimension threshold above which an item becomes \"special Baggage\".", "src": [] }, "notes": "Heston's FAQ says special baggage including wheelchairs \"is treated as regular baggage at the airport check-in counter\", which conflicts with the fixed-fee wording of Art. 9.10.4.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Heston allows a folding wheelchair as an extra cabin item (Art. 9.2.1) but publishes no size limit for it.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] }, "terminals": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] }, "documentation": { "value": null, "detail": "Not published. Heston's conditions of carriage contain no wheelchair-battery rules; they refer only generally to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"Our internal policies, which You may review by contacting the Client or consulting Us directly\" (Art. 9.5.2).", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Heston's conditions of carriage mention wheelchairs only as \"special Baggage\" (Art. 9.10.1) and as a folding cabin item (Art. 9.2.1); there is no powered-wheelchair rule anywhere on the site.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific limit published; see the general 32 kg per-item rule.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Heston's checked-baggage exclusion list (Art. 9.5.2) tells passengers not to put \"batteries of electronic equipment\" in checked baggage, but says nothing about a wheelchair battery." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published.", "src": [] }, "seating": { "value": "Emergency exit rows barred for anyone using an assistive device", "detail": "Heston's FAQ: passengers seated in an emergency exit row must be \"able-bodied and in good health\" and must \"not be using an assistive device (wheelchair, cane, crutches, etc.)\"; the exit row \"is not suitable for ... passengers with restricted movement\". Heston may reassign the seat and the extra exit-row fee is not refunded. Passengers with a pet or assistance dog in the cabin may not be seated next to a passenger with reduced mobility (Art. 9.9.5).", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention SDR limits (no figure published), PIR required at the airport", "detail": "Art. 13.2.4: \"For damage to Checked Baggage, Our liability is limited to the respective limits in SDRs ... Depreciation and wear and tear may be taken into account when calculating compensation.\" A Property Irregularity Report is mandatory and the claim must be e-mailed to customer@heston.aero within 7 days of receiving the baggage. No mobility-aid-specific rule is published.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Heston Airlines (Vilnius, Lithuania) describes itself on its own home page as \"European Airline, specialising in Full Charter flights and ACMI wet/damp leases around the world\" — on a wet-lease flight (e.g. flying for Condor) the contracting airline's special-assistance policy applies. Heston nonetheless publishes its own Conditions of Carriage and a passenger FAQ at /for-passengers, runs its own online check-in at checkin.heston.aero and lists its own baggage allowances for Vilnius, Riga, Tallinn, Milano Bergamo, Tenerife and Madeira, so passengers do fly on Heston tickets. THINGS A HUMAN SHOULD RE-CHECK: (1) the fee contradiction — Art. 9.10.1 puts wheelchairs in \"special Baggage\" and Art. 9.10.4 says special baggage is \"accepted for carriage only upon payment of a fixed fee\", while the FAQ says wheelchairs are \"treated as regular baggage at the airport check-in counter\"; charging for a mobility aid would conflict with Regulation (EC) No 1107/2006, which Heston itself lists among the legislation applying to it. (2) There is NO powered-wheelchair or wheelchair-battery content at all — a power-chair user gets no watt-hour rule, no terminal rule and no approval route. (3) Carriage of a passenger requiring assistance needs Heston's confirmation BEFORE the ticket is sold (Art. 6.3.1).", "searched_urls": [ "https://heston.aero/", "https://heston.aero/for-passengers", "https://heston.aero/services", "https://heston.aero/sitemap.xml", "https://checkin.heston.aero/" ] } }, { "schema_version": "1.1", "slug": "hi-fly", "name": "Hi Fly", "iata_code": "5K*", "icao_code": "HFY", "country": "Portugal", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://hifly.aero/", "sources": [ { "id": "s1", "title": "Hi Fly — Services (\"leading Wet Lease & Charter specialist, both for passengers and Cargo\"; \"A traditional airline sells tickets to its passengers - that is not the case of Hi Fly\")", "url": "https://hifly.aero/services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Hi Fly — Contacts (department phone numbers and e-mail addresses)", "url": "https://hifly.aero/contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Hi Fly — home page (\"leading wet lease and charter specialist airline operating worldwide\")", "url": "https://hifly.aero/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Portugal — Hi Fly head office switchboard, shared with Hi Fly Malta (not a disability desk)", "number": "+351 211 143 500", "hours": null, "region": "PT", "src": [ "s2" ] }, { "label": "Portugal — Commercial (charter and wet-lease sales)", "number": "+351 211 143 680", "hours": null, "region": "PT", "src": [ "s2" ] } ], "email": [ { "label": "General enquiries (not a special-assistance address)", "address": "hifly@hifly.aero", "src": [ "s2" ] }, { "label": "Commercial — charter / wet-lease sales", "address": "sales@hifly.aero", "src": [ "s2" ] } ], "web_form": [], "relay": [], "policy_pages": [], "notes": "Hi Fly publishes departmental switchboards only — no accessibility desk, no special-assistance e-mail, no assistance-request form and no conditions of carriage. A wheelchair user on a Hi Fly-operated flight must arrange assistance with the airline or tour operator that sold the ticket." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "documentation": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "seating": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published. Hi Fly is a wet-lease/charter operator that sells flight hours to other airlines rather than tickets to passengers; the contracting airline's or tour operator's mobility-aid policy applies.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Hi Fly's own Services page states the position plainly: \"A traditional airline sells tickets to its passengers- that is not the case of Hi Fly, that works on a Business to Business model and sells instead flight hours to the other airlines.\" It describes itself as \"a leading Wet Lease & Charter specialist, both for passengers and Cargo\", also offering Executive Aviation, operating A320/A330/A340 aircraft up to 320 seats. It is therefore passenger-carrying (passenger_service true) but ACMI/charter: on any Hi Fly-operated flight the contracting airline's conditions of carriage and special-assistance policy govern. Hi Fly publishes NOTHING about mobility aids, wheelchair batteries or reduced mobility — its sitemap lists only seven pages (home, about, careers, contacts, services, incident, legal notice) and there is no conditions of carriage, no baggage page and no booking channel. Note the group also operates Hi Fly Malta (9H AOC); this record covers the Portuguese AOC 5K/HFY.", "searched_urls": [ "https://www.hifly.aero/", "https://hifly.aero/", "https://hifly.aero/services/", "https://hifly.aero/contacts/", "https://hifly.aero/sitemap.xml", "https://hifly.aero/wp-sitemap-posts-page-1.xml" ] } }, { "schema_version": "1.1", "slug": "hi-fly-malta", "name": "Hi Fly (Malta)", "iata_code": "3L*", "icao_code": "HFM", "country": "Malta", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://hifly.aero", "sources": [ { "id": "s1", "title": "Homepage — “Hi Fly is a leading wet lease and charter specialist airline operating worldwide”", "url": "https://hifly.aero/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Contacts — departmental phone, fax and email list, including “Flights Delays and Cancellations (Only for flight codes HFM/3L* or HFY/5K)”", "url": "https://hifly.aero/contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "About — company history, including the 2013 Malta TM-CAD Air Operator Certificate (the Hi Fly Malta AOC)", "url": "https://hifly.aero/about/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Services — wet lease, ACMI and charter services offered to airlines", "url": "https://hifly.aero/services/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Worldwide — Hi Fly group switchboard in Lisbon, shared with Hi Fly (Portugal); Hi Fly Malta publishes no separate line", "number": "+351 211 143 500", "hours": null, "region": "PT", "src": [ "s2" ] } ], "email": [ { "label": "Passenger rights — flight delays and cancellations, for flight codes HFM/3L* (Hi Fly Malta) or HFY/5K", "address": "passengers.rights@hifly.aero", "src": [ "s2" ] }, { "label": "Baggage claims", "address": "Baggage.claims@hifly.aero", "src": [ "s2" ] }, { "label": "General enquiries", "address": "hifly@hifly.aero", "src": [ "s2" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Contacts — departmental contacts including passenger rights and baggage claims", "url": "https://hifly.aero/contacts/", "src": [ "s2" ] } ], "notes": "Hi Fly publishes no accessibility, special-assistance or mobility-aid page at all. The only passenger-facing channels on hifly.aero are passengers.rights@hifly.aero (explicitly for flight codes HFM/3L*, i.e. Hi Fly Malta, and HFY/5K) and Baggage.claims@hifly.aero, both reachable on +351 211 143 500. Because Hi Fly flies wet-lease, a wheelchair user should raise the aid with the airline whose flight number they are travelling on, not with Hi Fly." }, "policy": { "notice_hours": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "terminals": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "documentation": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] } }, "allowed": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "seating": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published — Hi Fly’s website (hifly.aero, which covers the Hi Fly Malta AOC, flight codes HFM/3L*) has no accessibility, special-assistance, mobility-aid, baggage or dangerous-goods content of any kind.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/wet-lease operator — the contracting airline's policy applies. Hi Fly describes itself on its own homepage as “a leading wet lease and charter specialist airline operating worldwide” and does not sell seats; Hi Fly Malta is its second AOC, issued by Malta TM-CAD in 2013, and hifly.aero is the group site that covers it (the contacts page routes “Flights Delays and Cancellations” for flight codes HFM/3L* — Hi Fly Malta's ICAO/IATA codes — to passengers.rights@hifly.aero). The site is reachable and complete but publishes nothing whatsoever about wheelchairs, mobility aids, batteries or special assistance, so a passenger flying on a Hi Fly Malta aircraft must use the rules of the airline that wet-leased it. Hi Fly Cargo is a separate operation.", "searched_urls": [ "https://hifly.aero/", "https://hifly.aero/contacts/", "https://hifly.aero/about/", "https://hifly.aero/services/", "https://www.hifly.aero/" ] } }, { "schema_version": "1.1", "slug": "himalaya-airlines", "name": "Himalaya Airlines", "iata_code": "H9", "icao_code": "HIM", "country": "Nepal", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.himalaya-airlines.com/", "sources": [ { "id": "s1", "title": "Special Assistance — Special Service Request; Wheelchair & Ambulift Services; Medical Clearance", "url": "https://www.himalaya-airlines.com/during-your-trip/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Health & Safety — Mobility Assistance", "url": "https://www.himalaya-airlines.com/during-your-trip/health-safety", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "General Conditions of Carriage (articles 7.2, 8.3, 8.9, 15)", "url": "https://www.himalaya-airlines.com/services/general-conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Our Offices — corporate, sales and airport offices", "url": "https://www.himalaya-airlines.com/help-contact/our-offices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage Information", "url": "https://www.himalaya-airlines.com/services/baggage-information", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Nepal — Corporate Office, Gairidhara-2, Kathmandu", "number": "+977 1 4004000", "hours": null, "region": "NP", "src": [ "s4" ] }, { "label": "Nepal — Sales Office, Kathmandu (hunting line +977-1-4004000 ext. 210)", "number": "+977 1 4004114", "hours": null, "region": "NP", "src": [ "s4" ] }, { "label": "Nepal — Airport Office, Tribhuvan International Airport, Kathmandu", "number": "+977 1 4113242", "hours": null, "region": "NP", "src": [ "s4" ] } ], "email": [ { "label": "Special service requests — the address printed on the Special Assistance page", "address": "customercare@himalaya-airlines.com", "src": [ "s1" ] }, { "label": "Special service requests — the address the same link actually opens (mailto target, differs from the printed text)", "address": "h9service@himalaya-airlines.com", "src": [ "s1" ] }, { "label": "General enquiries — Corporate Office", "address": "info@himalaya-airlines.com", "src": [ "s4" ] }, { "label": "Sales Office, Kathmandu", "address": "sales@himalaya-airlines.com", "src": [ "s4" ] }, { "label": "Airport Office, Tribhuvan International Airport", "address": "apt.ktm@himalaya-airlines.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Write to Us (feedback form on Himalaya's booking platform) — no dedicated assistance-request form is published", "url": "https://book-himalaya-airlines.crane.aero/ibe/feedback", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Special Assistance (Wheelchair & Ambulift)", "url": "https://www.himalaya-airlines.com/during-your-trip/special-assistance", "src": [ "s1" ] }, { "label": "Health & Safety — Mobility Assistance", "url": "https://www.himalaya-airlines.com/during-your-trip/health-safety", "src": [ "s2" ] }, { "label": "General Conditions of Carriage", "url": "https://www.himalaya-airlines.com/services/general-conditions-of-carriage", "src": [ "s3" ] } ], "notes": "The Special Assistance page's e-mail link is inconsistent: the visible text reads customercare@himalaya-airlines.com while the link's mailto target is h9service@himalaya-airlines.com. Both are recorded. The page's raw HTML also contains a stray callcenter@flyslm.com address (Surinam Airways) left over from the site template — it is NOT a Himalaya address and was ignored. There is no accessibility phone line, no TTY/relay and no online assistance-request form; requests go by e-mail, through the nearest H9 sales office, or at check-in." }, "policy": { "notice_hours": { "value": 48, "detail": "\"We request that you contact us at least 48 hours prior to your flight to confirm availability of resources\", and \"H9 suggests booking of wheelchair / ambulift to be made at least 48 hours prior the flight departure to ensure smooth service provision and availability.\" A request made at check-in is accepted but is \"subject to availability of equipment and resource\".", "src": [ "s1" ] }, "how_to_request": { "value": "E-mail the special-service request at least 48 h before departure, or ask at the nearest H9 sales office; a check-in request is possible but only subject to equipment availability", "detail": "Himalaya routes special service requests to the e-mail address on its Special Assistance page (printed as customercare@himalaya-airlines.com, mailto target h9service@himalaya-airlines.com). For the list of documents and applicable charges the page refers passengers to the nearest H9 sales office. Conditions of carriage 7.2.1 makes acceptance of incapacitated passengers \"subject to our discretion and prior arrangement with us\".", "src": [ "s1", "s3" ] }, "fee_charged": { "value": null, "detail": "Not published for carriage of a passenger's own mobility aid — Himalaya's baggage information, conditions of carriage and special-assistance pages never mention carrying a wheelchair. What Himalaya does publish is that its assistance is chargeable: \"Wheelchair/Ambulift service is subject to applicable charges\", and it offers \"wheelchairs, AMBU Lift, and priority boarding for an additional charge\". Amounts are quoted only by an H9 sales office.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Himalaya states no number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Neither the Special Assistance page, the Baggage Information page nor the conditions of carriage says whether a passenger's own manual wheelchair is accepted, checked free or counted in the baggage allowance. The conditions of carriage do expressly carry a guide dog free and outside the allowance (8.9.3), but say nothing about wheelchairs.", "src": [ "s1", "s3", "s5" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Himalaya does not say whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Himalaya describes an ambulift for boarding and disembarking but does not say where a checked wheelchair is returned.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. No weight limit for a mobility aid appears anywhere on Himalaya's site.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Himalaya publishes no wheelchair size limits and no hold dimensions.", "src": [], "basis": null }, "notes": "Himalaya states that \"most Differently Abled passengers are accepted by us for air travel. However, there may be certain cases or situations where Himalaya Airlines shall not be able to accept such passengers on the basis of established facts, medical documents, or other evidences.\" Any able-bodied competent adult (including a family member over 18) may act as an escort, and escorts are seated immediately adjacent.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Himalaya gives no in-cabin stowage rule or size for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published; Himalaya publishes no wheelchair battery rules of any kind. Ask H9 in writing before travelling — see the global ICAO/IATA fallback rules.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published; Himalaya publishes no wheelchair battery rules of any kind.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published; Himalaya publishes no wheelchair battery rules of any kind. It refers only to the ICAO Technical Instructions, the IATA Dangerous Goods Regulations and \"our regulations (further information is available from us on request)\".", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on Himalaya's site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on Himalaya's site.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on Himalaya's site.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published; Himalaya gives no spare-battery allowance for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published; Himalaya does not say whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published; Himalaya gives no terminal-insulation or circuit-disconnection instruction for mobility aids.", "src": [] }, "documentation": { "value": null, "detail": "No battery document is mentioned. The only paperwork Himalaya names is a MEDIC/MEDIF medical information form, required where fitness to travel is in doubt or the passenger cannot perform basic functions independently and travels without an escort; the final decision rests with the Himalaya Airlines aviation doctor.", "src": [ "s1" ] } }, "allowed": { "value": null, "detail": "Not published. Himalaya's site contains no rule at all on battery-powered wheelchairs or mobility scooters. Its conditions of carriage only exclude generally \"items which are likely to endanger the aircraft ... such as those specified in the ICAO Technical Instructions and the IATA Dangerous Goods Regulations, and in our regulations (further information is available from us on request)\".", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Himalaya publishes no powered-wheelchair size limits and no hold-door dimensions.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Nothing about powered mobility aids is published. Get written confirmation from H9 (customercare@ / h9service@himalaya-airlines.com) before travelling with a battery-powered chair, and expect a case-by-case answer: conditions of carriage 7.2.1 makes acceptance of incapacitated passengers subject to Himalaya's discretion and prior arrangement." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Himalaya offers an ambulift (a ground vehicle) for boarding and disembarking but says nothing about an on-board aisle wheelchair.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Himalaya says nothing about accessible lavatories on its A320 fleet.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published, and the wording implies the opposite: \"Medical clearance is not required for differently abled passengers who can transfer themselves seat-to-seat, take care of all their onboard needs or who have an escort who is capable and willing to take care of them.\" Passengers who cannot do so and travel without an escort need medical clearance approved by the Himalaya Airlines aviation doctor. All stretcher cases must be escorted.", "src": [ "s1" ] }, "seating": { "value": "An escort is seated immediately adjacent to the passenger being escorted", "detail": "\"Escorts shall be given seats immediately adjacent to the passenger they are escorting.\" Any able-bodied, competent adult (including a family member over 18) may act as escort. Himalaya publishes no movable-armrest or bulkhead-seat policy.", "src": [ "s1" ] } }, "damage_liability": { "value": "Convention rules on international journeys; otherwise 19 SDR per kg for checked baggage and 1,131 SDR per passenger for unchecked baggage", "detail": "Conditions of carriage 15.1.1 applies the Convention's liability rules to international travel; 15.1.2(e) sets, where the Convention does not apply, \"19 SDR per kilogram\" for damage to checked baggage and \"1,131 SDR per passenger\" for unchecked baggage, unless applicable law sets different limits. No mobility-aid-specific or full-value rule is published, so a power chair would be valued by weight.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Himalaya's site is reachable and does have a Wheelchair & Ambulift section, but it covers only the request process, charges and medical clearance — there is NOT ONE WORD on the site about carrying a passenger's own wheelchair or its battery: no acceptance statement, no free-carriage statement, no watt-hour limit, no removal or packaging rule, no size or weight limit. A power-chair user therefore has no published answer from H9 and must get written confirmation before booking. Two further traps: (1) the Special Assistance page prints customercare@himalaya-airlines.com but links mailto:h9service@himalaya-airlines.com, and its HTML also carries a stray callcenter@flyslm.com (Surinam Airways) template address which is not Himalaya's; (2) unlike most carriers Himalaya charges for wheelchair and ambulift assistance (\"subject to applicable charges\" / \"for an additional charge\") — the amount is only quoted by an H9 sales office. Widely circulated third-party claims that Himalaya requires battery-powered wheelchair users to arrive one hour before normal check-in, or that collapsible wheelchairs travel as an extra cabin item, could NOT be found on any Himalaya page and were not recorded.", "searched_urls": [ "https://www.himalaya-airlines.com/", "https://www.himalaya-airlines.com/during-your-trip/special-assistance", "https://www.himalaya-airlines.com/during-your-trip/health-safety", "https://www.himalaya-airlines.com/services/general-conditions-of-carriage", "https://www.himalaya-airlines.com/services/baggage-information", "https://www.himalaya-airlines.com/services/travel-preparation", "https://www.himalaya-airlines.com/help-contact/our-offices", "https://www.himalaya-airlines.com/contact/faqs", "https://www.himalaya-airlines.com/book-manage/additional-services", "https://www.himalaya-airlines.com/help-contact/write-to-us" ] } }, { "schema_version": "1.1", "slug": "hong-kong-air-cargo-", "name": "Hong Kong Air Cargo", "iata_code": "RH", "icao_code": "HKC", "country": "Hong Kong (SAR), China", "region": "Asia Pacific", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.hkaircargo.com", "sources": [ { "id": "s1", "title": "Our Company (About Us)", "url": "https://www.hkaircargo.com/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Hong Kong Air Cargo Carrier Limited — home", "url": "https://www.hkaircargo.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "IATA airline member profile — Hong Kong Air Cargo (legal name: Hong Kong Air Cargo Carrier Ltd.)", "url": "https://www.iata.org/en/about/members/airline-list/hong-kong-air-cargo-/510/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channels exist: Hong Kong Air Cargo carries freight only. Its published contacts are cargo booking, charter and cargo-claim desks." }, "policy": { "notice_hours": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Hong Kong Air Cargo is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. The airline's own About Us page states: \"Hong Kong Air Cargo is an all-cargo airline rooted in Hong Kong since 2017. Hong Kong Air Cargo provides charter and scheduled flight services to Hong Kong, Asia and other regions\", and that it \"operates flights to various charter and scheduled destinations with six Airbus A330 freighters\". The whole site is freight (charter service, express and priority, dangerous goods, live animals, cargo claim, ULD contour guides) — there is no cabin, no seat booking and no assistance content. Note for travellers: the site's \"Useful Link\" list points to Hong Kong Airlines, which is a separate passenger carrier (IATA HX); a wheelchair user looking for a Hong Kong passenger policy needs that airline, not RH.", "searched_urls": [ "https://www.hkaircargo.com/", "https://www.hkaircargo.com/about-us/", "https://www.iata.org/en/about/members/airline-list/hong-kong-air-cargo-/510/" ] } }, { "schema_version": "1.1", "slug": "hong-kong-airlines", "name": "Hong Kong Airlines", "iata_code": "HX", "icao_code": "CRK", "country": "Hong Kong (SAR), China", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.hongkongairlines.com/", "sources": [ { "id": "s1", "title": "Travel Assistance — Wheelchair Service and battery-powered wheelchair table", "url": "https://content.hongkongairlines.com/en_HK/fly-with-us/our-services/specialneeds", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Disability Assistance", "url": "https://www.hongkongairlines.com/en_HK/footer/about-hk-airlines/disability_assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Hong Kong Airlines Customer Service Centre — contact numbers", "url": "https://www.hongkongairlines.com/en_HK/footer/about-hk-airlines/contactus/customerservicecentre", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Checked baggage — allowances, size/weight limits and mobility aids", "url": "https://content.hongkongairlines.com/en_HK/fly-with-us/baggage/checkedbaggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "旅遊協助 (Travel Assistance, Traditional Chinese)", "url": "https://content.hongkongairlines.com/zh_HK/fly-with-us/our-services/specialneeds", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Hong Kong SAR — Customer Service Centre", "number": "+852 3916 3666", "hours": null, "region": "HK", "src": [ "s3" ] }, { "label": "Mainland China — Customer Service Centre (local service only) 95071500", "number": "95071500", "hours": null, "region": "CN", "src": [ "s3" ] }, { "label": "US & Canada — Customer Service Centre", "number": "+1 888 207 4190", "hours": null, "region": "US", "src": [ "s3" ] }, { "label": "Australia — Customer Service Centre (overseas charge may apply if calling from outside Australia)", "number": "+61 1800 003812", "hours": null, "region": "AU", "src": [ "s3" ] }, { "label": "Baggage enquiries — lost / delayed / DAMAGED baggage (SATS HK)", "number": "+852 3902 9000", "hours": "Mon-Sun 07:30-23:00", "region": "HK", "src": [ "s3" ] } ], "email": [ { "label": "Customer Service Centre — hkairlines.com is Hong Kong Airlines' own mail domain", "address": "call.center@hkairlines.com", "src": [ "s3" ] }, { "label": "Baggage lost / delayed / damaged — SATS HK, the ground handler Hong Kong Airlines names; a third-party mailbox, not an airline one", "address": "satshk_lostandfound@satshk.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Travel Assistance Request Form", "url": "https://www.hongkongairlines.com/portal/en_HK/special/assistance", "src": [ "s1" ] } ], "relay": [ { "label": "TTY / TDD via US Relay Service", "detail": "On the US & Canada line: \"If you are using a TTY/TDD device, dial 711 to connect through the Relay Service\". Live Chat and WeChat are also offered from the website footer.", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Travel Assistance (wheelchairs & batteries)", "url": "https://content.hongkongairlines.com/en_HK/fly-with-us/our-services/specialneeds", "src": [ "s1" ] }, { "label": "Disability Assistance", "url": "https://www.hongkongairlines.com/en_HK/footer/about-hk-airlines/disability_assistance", "src": [ "s2" ] }, { "label": "Checked baggage (mobility aids carried free)", "url": "https://content.hongkongairlines.com/en_HK/fly-with-us/baggage/checkedbaggage", "src": [ "s4" ] } ], "notes": "The Travel Assistance Request Form is a JavaScript single-page form on the hongkongairlines.com portal. The Traditional Chinese page (zh_HK) carries the identical battery table; nothing extra is published in Chinese." }, "policy": { "notice_hours": { "value": 72, "detail": "\"If you require any travel assistance, please contact our Customer Service Center 48 to 72 hours prior to your flight departure.\" The Disability Assistance page states \"at least 48 hours\" for POC/CPAP use, groups of ten or more disabled passengers and guide dogs; postural support devices need 72 hours. 72 h is the earliest/strictest figure published.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Call the Hong Kong Airlines Customer Service Centre (+852 3916 3666) or submit the online Travel Assistance Request Form, 48-72 h before departure", "detail": "\"If you require any travel assistance, please contact our Customer Service Center 48 to 72 hours prior to your flight departure. Travel Assistance Request Form, please Click Here.\" Reservation or airport staff may ask questions to determine the level of assistance needed. HKA recommends completing check-in and baggage handling 120 minutes before departure.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Mobility Aids like wheelchair that are carried by the passenger can be accepted without charge as in addition to the baggage allowance.\" The Disability Assistance page adds: \"The wheelchair service will be provided at no additional charge for all Hong Kong Airlines flights\" and canes/assistive devices \"will be carried free of charge\".", "src": [ "s2", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Hong Kong Airlines says mobility aids are carried free in addition to the baggage allowance but never states how many devices per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Passengers are welcome to travel with their own wheelchairs on our flights.\" A non-powered chair may be checked in at the check-in counter or at the boarding gate; depending on airport facilities you may use your own chair as far as the gate and hand it to ground staff before boarding.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"For safety reasons, your wheelchairs must be checked-in before boarding.\" Only walking canes, frames and crutches may be carried in the cabin, and a walking frame only if collapsible and the crew can stow it safely; non-collapsible frames must be checked.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published for the return leg. On departure a non-powered wheelchair may be surrendered at the boarding gate (\"passengers can use their own wheelchairs until arriving at the boarding gate\") and a non-collapsible walking frame is taken at the gate \"for priority stowage in the aircraft cargo hold\", but Hong Kong Airlines does not say where the chair is given back on arrival.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to mobility aids is published. The general rule is that no single piece of checked baggage may exceed 32 kg (70 lb) and 203 cm / 80 in (L+W+H), but mobility aids are accepted in addition to the allowance and no chair-specific figure is given.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Hong Kong Airlines states no maximum wheelchair size and gives no hold-door or hold-compartment dimensions.", "src": [] }, "notes": "Walking canes, frames and crutches may be carried on board if stowed per cabin safety requirements; a collapsible walking frame may stay in the cabin, a non-collapsible one must be checked.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — wheelchairs must be checked in before boarding, so there is no in-cabin wheelchair stowage envelope. Canes must lie flat on the floor without blocking an exit or protruding into the aisle.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Spillable batteries accepted with conditions: \"Device must be stowed upright in aircraft\"; power must be disconnected/isolated to prevent inadvertent activation; the battery is fitted where feasible with spill-resistant vent caps; and the battery is either securely attached with circuits isolated, or removed if the aid cannot be kept upright. No spare spillable batteries are allowed.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Non-spillable wet batteries complying with IATA Special Provision A67 may stay installed if securely attached, protected by the design of the aid and with circuits isolated, or be removed with terminals taped and placed in strong rigid packaging secured in the cargo hold. NiMH (A199) and dry (A123) batteries are also accepted.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "\"Lithium-ion battery powered wheelchairs or other similar mobility aids can be carried as checked baggage, provided that the battery must be of a type which meets the United Nations (UN) test requirements as specified in the UN Manual of Tests and Criteria, Part III Section 38.3.\"", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Explicitly unlimited: \"There is no maximum watt-hour limit if the lithium battery(ies) remains in the device\" — provided the battery is protected against damage by the design of the wheelchair, securely attached, and the electrical circuits are isolated per the manufacturer's instructions.", "src": [ "s1", "s5" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The maximum removed battery size is 300Wh, or for devices fitted with two batteries, 160Wh each.\" A removed battery must have its terminals covered/taped, be placed individually in a protective pouch and be taken into the cabin. Removal is required only where the design does not adequately protect the battery.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"One spare lithium ion battery at a maximum of 300Wh; or two spare lithium ion batteries at a maximum of 160Wh each.\"", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two. Lithium-ion: one spare up to 300 Wh OR two spares up to 160 Wh each. Non-spillable wet: one spare. Nickel-metal hydride: two spares. Dry batteries: two spares. Spillable batteries: \"No spare batteries allowed\".", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the design. The battery may stay installed if it is protected against damage by the design of the chair, securely attached, and the electrical circuits are isolated per the manufacturer's instructions. It must be removed if the design does not provide adequate protection or the battery is not securely attached.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"The removed batteries must be protected from short circuit (e.g., by covering or taping over exposed terminals)\" and, where the battery stays installed, \"the electrical circuits are isolated following the manufacturer's instruction\". Spillable batteries additionally need power disconnected/isolated and spill-resistant vent caps where feasible.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published. The lithium battery must be of a type meeting UN 38.3, but Hong Kong Airlines does not say that a spec sheet, MSDS, manufacturer label or certificate has to be produced at check-in.", "src": [] } }, "allowed": { "value": true, "detail": "\"We accept all types of battery powered wheelchairs in the cargo compartment (i.e. wheelchairs with dry cell battery, wet cell battery, gel cell battery or non-spillable electric storage batteries).\" Electric-powered wheelchairs must be checked in at the check-in counter before entering the restricted area — they cannot be taken to the gate.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to powered wheelchairs is published; the 32 kg figure on the baggage page is the general per-piece checked-baggage limit, and mobility aids are carried in addition to the allowance.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. No maximum powered-wheelchair dimensions and no hold-door figures are given for any Hong Kong Airlines aircraft type.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published for the return leg, and gate check-in is not offered on departure: \"electronic-powered wheelchairs must be checked in at check-in counters before entering into the restricted area\". Hong Kong Airlines does not say where a powered chair is returned on arrival.", "src": [ "s1" ] }, "notes": "A powered chair must be surrendered at the check-in counter before security — unlike a manual chair, it cannot be used as far as the boarding gate." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "Available, but only on certain aircraft: \"In-flight wheelchair is only available for aircraft types A32S, A32G, A32Y, A32U, A321, A333, A33G, A32T.\" The A33S (A330-345A), which appears in HKA's own child-restraint and pet tables, is not on that list.", "src": [ "s1", "s5" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Hong Kong Airlines says the in-flight wheelchair can take you to the lavatory door on the listed aircraft, but publishes nothing about an accessible lavatory, and crew \"are unable to provide... assistance inside the lavatory\".", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "\"Assistance in moving to and from seats, preparing for eating, and using the in-flight wheelchair to get around the aircraft or lavatory can be provided\"; if you cannot transfer yourself \"our cabin crew may assist you using appropriate transfer equipment(s) available onboard\". But there is no in-flight wheelchair on aircraft outside the listed types, no personal-care assistance (eating, medication, toileting), and NO WCHS or WCHC service at all on flights to/from Hulunbuir Hailar Airport international terminal, which has no high-lift vehicle or jet bridge.", "src": [ "s1", "s2" ] }, "seating": { "value": "In-flight wheelchair and an aisle seat available on request; priority boarding for hearing- and vision-impaired passengers", "detail": "\"In-flight wheelchair and aisle seat is also available, should you need any assistance inside the cabin (i.e. moving between your seat and the aircraft door or lavatory door).\" Priority boarding is listed for passengers with hearing or visual impairment. Nothing is published about movable armrests or bulkhead seats.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published in the accessibility or baggage pages. Hong Kong Airlines links a \"General Conditions of Carriage (Passengers And Baggage) (PDF)\" from its Legal & Privacy page but the file link did not resolve; no mobility-aid-specific liability rule is stated anywhere on the site. Damage claims go to the baggage desk (+852 3902 9000 / satshk_lostandfound@satshk.com).", "src": [] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published. The only aircraft-specific accessibility figure is the in-flight wheelchair fleet list (A32S, A32G, A32Y, A32U, A321, A333, A33G, A32T)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Strong battery detail for a mid-size carrier: Hong Kong Airlines explicitly states there is NO watt-hour limit for a lithium battery that stays installed in the chair, and it carries mobility aids free of charge in addition to the baggage allowance. Two hard limits to plan around: (1) an ELECTRIC wheelchair must be surrendered at the check-in counter before security — only a manual chair may be taken to the boarding gate; (2) WCHS and WCHC assistance is not available at all on flights to/from Hulunbuir Hailar Airport international terminal (no high-lift vehicle, no jet bridge). The in-flight wheelchair exists only on A32S/A32G/A32Y/A32U/A321/A333/A33G/A32T. Crew provide no personal-care assistance (eating, medication, toileting) and HKA may require a safety assistant or personal care attendant. HKA does not publish where a checked chair is returned on arrival, nor any maximum chair size or weight, nor a mobility-aid damage-liability rule. The Traditional Chinese (zh_HK) page carries an identical battery table, confirming the English text. Some www.hongkongairlines.com pages were in a scheduled maintenance window on the day of research.", "searched_urls": [ "https://www.hongkongairlines.com/en_HK/homepage", "https://content.hongkongairlines.com/en_HK/fly-with-us/our-services/specialneeds", "https://content.hongkongairlines.com/zh_HK/fly-with-us/our-services/specialneeds", "https://www.hongkongairlines.com/en_HK/footer/about-hk-airlines/disability_assistance", "https://www.hongkongairlines.com/en_HK/footer/about-hk-airlines/contactus/customerservicecentre", "https://content.hongkongairlines.com/en_HK/footer/contact-us/customerservicecenter", "https://content.hongkongairlines.com/en_HK/fly-with-us/baggage/checkedbaggage", "https://content.hongkongairlines.com/en_HK/fly-with-us/baggage/handcarry", "https://content.hongkongairlines.com/en_HK/footer/legal-privacy/conditionsofcarriage", "https://www.hongkongairlines.com/portal/en_HK/special/assistance" ] } }, { "schema_version": "1.1", "slug": "hong-kong-express-airways-", "name": "Hong Kong Express Airways", "iata_code": "UO", "icao_code": "HKE", "country": "Hong Kong (SAR), China", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.hkexpress.com/", "sources": [ { "id": "s1", "title": "Special Assistance", "url": "https://www.hkexpress.com/en-HK/Plan/Travel/Special-Assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Controlled and Banned Items (dangerous goods table)", "url": "https://www.hkexpress.com/en-HK/Plan/Travel/Controlled-and-Banned-Items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQ (Special Assistance)", "url": "https://www.hkexpress.com/en-hk/Need-help/Customer-Care/special-assistance-faq", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us — Customer Connect", "url": "https://www.hkexpress.com/en-hk/Need-help/Customer-Care/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage Claims Policy", "url": "https://www.hkexpress.com/en-HK/Need-help/Baggage-Claims", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Care (Accessibility Commitment, Service Request Form)", "url": "https://www.hkexpress.com/en-HK/Need-help/Customer-Care", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Chinese mainland — Customer Connect (printed as (86) 020 2251 1259)", "number": "+86 20 2251 1259", "hours": "Mon-Sun 09:00-17:30", "region": "CN", "src": [ "s4" ] }, { "label": "Japan — Customer Connect (printed as (81) 3 4487 0264)", "number": "+81 3 4487 0264", "hours": "Mon-Sun 10:00-18:30 Japan time", "region": "JP", "src": [ "s4" ] }, { "label": "Korea — Customer Connect (printed as (82) 2 3703 7642)", "number": "+82 2 3703 7642", "hours": "Mon-Sun 10:00-18:30 Korea time", "region": "KR", "src": [ "s4" ] }, { "label": "Thailand — Customer Connect (printed as (66) 2430 4530)", "number": "+66 2 430 4530", "hours": "Mon-Sun 08:00-16:30 Thailand time", "region": "TH", "src": [ "s4" ] }, { "label": "Taiwan, China — Customer Connect (toll-free, as printed)", "number": "00801-491-938", "hours": "Mon-Sun 09:00-17:30", "region": "TW", "src": [ "s4" ] }, { "label": "HK Express Baggage Services (damaged / delayed checked mobility aid)", "number": "+852 2180 2120", "hours": "Mon-Sun 07:00-23:00", "region": "HK", "src": [ "s4" ] } ], "email": [ { "label": "Baggage Services (damage / delay reports) — Hong Kong Airport Services Ltd (HAS), the handler HK Express names; a third-party mailbox, not an airline one", "address": "bagsvcs@has.com.hk", "src": [ "s4" ] } ], "web_form": [ { "label": "Wheelchair Service Request — Manage My Booking", "url": "https://mybooking.hkexpress.com/", "src": [ "s3" ] }, { "label": "Service Request Form (Customer Connect; the channel named for accessibility concerns)", "url": "https://hkexpress-eform.concentrix.com/en-HK", "src": [ "s6" ] } ], "relay": [ { "label": "WhatsApp — Customer Connect", "detail": "+852 3951 7229, Mon-Sun 08:00-20:00", "src": [ "s4" ] }, { "label": "WeChat — Customer Connect", "detail": "hkexpress.com/WeChat, Mon-Sun 08:00-20:00", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.hkexpress.com/en-HK/Plan/Travel/Special-Assistance", "src": [ "s1" ] }, { "label": "Controlled and Banned Items (wheelchair battery rules)", "url": "https://www.hkexpress.com/en-HK/Plan/Travel/Controlled-and-Banned-Items", "src": [ "s2" ] }, { "label": "FAQ (Special Assistance)", "url": "https://www.hkexpress.com/en-hk/Need-help/Customer-Care/special-assistance-faq", "src": [ "s3" ] } ], "notes": "HK Express publishes no dedicated disability/accessibility phone line. The Customer Connect team is reached by WhatsApp, WeChat or the Service Request Form (08:00-20:00 daily); the country numbers above are the general Customer Connect lines. No accessibility email address is published." }, "policy": { "notice_hours": { "value": 48, "detail": "Wheelchair assistance must be requested at least 48 hours before scheduled departure via Manage My Booking; the same 48 hours applies to elderly and vision/hearing-impaired passengers. 72 hours is required for medical clearance, POC/CPAP/BiPAP use and assistance dogs.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Submit a Wheelchair Service Request in Manage My Booking at least 48 h before departure; inside 48 h contact the Customer Connect team", "detail": "\"Please submit your request at least 48 hours before your scheduled departure time through Manage My Booking.\" Select [Wheelchair Service Request] after retrieving the booking; a revised itinerary confirms the service. Inside 48 hours, contact Customer Connect via Customer Care. HK Express recommends uploading photos of the wheelchair for verification.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "\"For passengers with reduced mobility, there are no additional charges for bringing personal wheelchairs, mobility aids, and removable parts or batteries for personal use.\" Wheelchairs used by passengers with reduced mobility are checked in free of charge.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "HK Express does not publish a number of mobility devices carried free per passenger; it states only that personal wheelchairs, mobility aids and their removable parts/batteries carry no additional charge.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs and mobility aids are accepted as checked baggage within 140 x 140 x 110 cm and under 150 kg. \"For those with manual wheelchairs, you can use them until you reach the boarding area.\" Requests made inside the 48 h window may be refused for lack of aircraft space.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published for folding manual wheelchairs. HK Express says only that \"certain types of mobility aids such as canes, crutches and walkers\" may be brought on board provided they can be safely stowed within the aircraft.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. HK Express says a manual wheelchair may be used \"until you reach the boarding area\" and that ground staff will transfer you to the aircraft, but says nothing about returning the chair at the aircraft door on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": 150, "detail": "\"We accept wheelchairs or mobility aids that fit within the following dimensions ... and weigh less than 150kg. Any wheelchair or mobility aid exceeding the above dimension and weight cannot be accepted as checked baggage.\"", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 110, "width_cm": 140, "length_cm": 140, "detail": "Stated maximum accepted wheelchair/mobility aid size: Length 140 cm / 55.1 in, Width 140 cm / 55.1 in, Height 110 cm / 43.3 in. Anything larger cannot be accepted as checked baggage.", "src": [ "s1" ], "basis": "max_device" }, "notes": "Battery-powered wheelchairs must be checked in at the counter; manual chairs may be used up to the boarding area.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "HK Express publishes no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted in checked baggage: terminals protected from short circuit; batteries fitted with spill-resistant vent caps where feasible; securely attached with circuits isolated per the manufacturer, or removed if the aid cannot be kept upright. Removed batteries need leak-tight rigid packaging with absorbent material, secured upright.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Non-spillable, nickel-metal hydride and dry batteries accepted in checked baggage; terminals protected, aid prepared against unintentional activation. Non-spillable must comply with IATA Special Provision A67 (no free liquid), NiMH with A199, dry with A123. Removed/spare batteries go in strong rigid packaging in CHECKED baggage: max 1 spare non-spillable, or 2 NiMH, or 2 dry.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium-battery wheelchairs accepted in checked baggage. Terminals protected from short circuit; batteries must meet UN Manual of Tests and Criteria Part III subsection 38.3; either securely attached with circuits isolated per the manufacturer, or removed by the user. Removed batteries must be carried on, in the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. HK Express states a watt-hour cap only for batteries REMOVED from the mobility aid; for a battery that stays securely attached with the circuits isolated it gives no Wh figure.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Each lithium battery removed from the mobility aid must not exceed 300Wh.\" Removed batteries must be carried on (in the cabin).", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Max. 1 spare lithium battery not exceeding 300Wh; or Max. 2 spare lithium batteries each not exceeding 160Wh.\" Spares travel in the cabin.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two spares: either one spare lithium battery up to 300 Wh, or two spare lithium batteries each not exceeding 160 Wh. Separately, for non-lithium chairs: max 1 spare non-spillable, or 2 nickel-metal hydride, or 2 dry batteries, carried in checked baggage.", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "Removal is an option, not a requirement: batteries must be \"either adequately protected against damage and securely attached to the wheelchair ... and the electrical circuits must be isolated following the manufacturer's instruction; or removed by the user following the manufacturer's instructions\". If removed, lithium batteries must be carried on.", "src": [ "s2" ] }, "terminals": { "value": "Terminals protected from short circuit (e.g. enclosed in a battery container); electrical circuits isolated per the manufacturer's instructions", "detail": "For every battery type HK Express requires \"battery terminals are protected from short circuit (e.g. by being enclosed within a battery container)\" and, where the battery stays fitted, that it is securely attached and the electrical circuits isolated following the manufacturer's instructions. Spare batteries must be individually protected (original packaging, taped terminals or separate bag).", "src": [ "s2" ] }, "documentation": { "value": "Batteries must meet UN Manual of Tests and Criteria Part III subsection 38.3 (plus IATA SP A67/A199/A123 as applicable); photos of the wheelchair requested at booking and the user manual recommended", "detail": "No battery spec sheet or MSDS form is demanded, but HK Express recommends uploading photos of the wheelchair when applying for the service and bringing the wheelchair or mobility aid's user manual. Battery standards: UN 38.3; non-spillable IATA SP A67; NiMH A199; dry A123.", "src": [ "s1", "s2" ] } }, "allowed": { "value": true, "detail": "Battery-powered wheelchairs and mobility aids are accepted as checked baggage provided they meet the dangerous goods requirements on the Controlled and Banned Items page. They must be checked in at the counter (not used to the boarding area) and must fit 140 x 140 x 110 cm / under 150 kg.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": 150, "detail": "Same limit as for any wheelchair/mobility aid: must \"weigh less than 150kg\"; anything heavier cannot be accepted as checked baggage.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 110, "width_cm": 140, "length_cm": 140, "detail": "Stated maximum accepted wheelchair/mobility aid size: Length 140 cm / 55.1 in, Width 140 cm / 55.1 in, Height 110 cm / 43.3 in.", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published. HK Express states \"battery-powered wheelchairs must be checked in at the counter\" and provides an airport wheelchair for the journey through the terminal, but says nothing about returning the powered chair at the aircraft door.", "src": [ "s1" ] }, "notes": "Powered chairs cannot be used up to the gate — they are surrendered at the check-in counter and an airport wheelchair is provided." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "HK Express does not say whether an on-board aisle wheelchair is carried on its all-Airbus narrowbody fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published; HK Express makes no statement about accessible lavatories on its aircraft.", "src": [] }, "transfer_assistance": { "value": "Ground staff transfer you to the aircraft; cabin crew assist on board but not with personal care", "detail": "\"Upon reaching the boarding gate, please inform our ground handling staff before you board. We will ensure you are safely transferred to the aircraft.\" Cabin crew will not provide personal care (feeding, elimination, in-flight medical service) — a Travel Assistant is required for that, and a Safety Assistant if HK Express judges you cannot assist in your own evacuation.", "src": [ "s1" ] }, "seating": { "value": "No emergency-exit-row seating; a Safety or Travel Assistant should sit adjacent and must not obstruct exits", "detail": "Passengers travelling with a Safety or Travel Assistant \"must not be seated at an emergency exit row or seated wherein they could obstruct emergency exits\"; passengers requiring medical clearance also cannot take an exit-row seat. HK Express publishes no movable-armrest or bulkhead policy.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention 1,519 SDR per passenger (Warsaw: 17 SDR/kg checked); written claim within 7 days of receipt for physical damage; damage to protruding parts such as wheels and handles is excluded", "detail": "\"In cases where the Montreal Convention applies ... the applicable liability limit is 1,519 Special Drawing Rights per passenger for checked and unchecked baggage.\" Claim exclusions include \"damage to protruding parts of your baggage such as wheels, stand, pull straps or telescopic handles\" and baggage accepted with a limited release tag. No US-style full-value mobility-aid rule is published.", "src": [ "s5" ] }, "aircraft_hold_note": "HK Express warns that services and facilities may be limited by local airport or ground-handler constraints, \"such as parking stands without boarding bridges or passenger boarding lifts\", and that it will try to notify passengers in advance. No hold-door or compartment dimensions are published; the 140 x 140 x 110 cm / 150 kg figures are stated as a maximum accepted device size." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Low-cost carrier in the Cathay Pacific group, all-Airbus narrowbody fleet, no US routes (so no DOT Complaints Resolution Official page). Mobility-aid battery rules live on the Controlled and Banned Items page, not the Special Assistance page. Note the asymmetry: HK Express publishes a 300 Wh cap for a lithium battery REMOVED from the chair and for spares, but no cap at all for a battery that stays installed and isolated — do not read the 300 Wh as an installed-battery limit. Requests made inside 48 hours may be refused for lack of hold space. Powered chairs must be surrendered at the check-in counter, not the gate. HK Express may require a Safety Assistant if it judges a passenger cannot assist in their own evacuation. Stretchers, passenger-supplied oxygen and in-flight oxygen are not available at all, and passengers who need a strict nut-free environment are not accepted.", "searched_urls": [ "https://www.hkexpress.com/en-hk/", "https://www.hkexpress.com/en-HK/Plan/Travel/Special-Assistance", "https://www.hkexpress.com/en-HK/Plan/Travel/Controlled-and-Banned-Items", "https://www.hkexpress.com/en-HK/Plan/Baggage/Controlled-And-Banned-Items", "https://www.hkexpress.com/en-HK/Plan/Baggage/", "https://www.hkexpress.com/en-HK/Need-help/Customer-Care", "https://www.hkexpress.com/en-hk/Need-help/Customer-Care/contact-us", "https://www.hkexpress.com/en-hk/Need-help/Customer-Care/special-assistance-faq", "https://www.hkexpress.com/en-HK/Need-help/Baggage-Claims", "https://www.hkexpress.com/en-HK/Support/Customer-Connect", "https://www.hkexpress.com/-/media/Plan/Travel/SpecialAssistance/passenger-medical-clearance-form-v3.pdf", "https://hkexpress-eform.concentrix.com/en-HK" ] } }, { "schema_version": "1.1", "slug": "iberia", "name": "IBERIA", "iata_code": "IB", "icao_code": "IBE", "country": "Spain", "region": "Europe", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.iberia.com/", "sources": [ { "id": "s1", "title": "Travelling by air with a wheelchair or other mobility equipment", "url": "https://www.iberia.com/us/accessibility/wheelchair-other-equipment/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "How to book assistance at the airport", "url": "https://www.iberia.com/us/accessibility/book-flight-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Cómo solicitar asistencia (Spanish edition, with Spanish contact numbers)", "url": "https://www.iberia.com/es/accesibilidad/reservar-asistencia-vuelo/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessible Iberia — Travelling without barriers (PDF guide)", "url": "https://www.iberia.com/wcs/documentos/antes-de-viajar/viajar_sin_barreras_en.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special baggage — Wheelchair acceptance and battery requirements (Iberia travel-agency site)", "url": "https://agencias.iberia.com/content/iberia-agencias/language-masters/en/informacion-viaje/equipajes/equipajes-especiales.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "FAQs — Passengers with special needs", "url": "https://www.iberia.com/us/faqs/passengers-with-special-needs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Accessibility — Contact us", "url": "https://www.iberia.com/us/accessibility/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Electronic devices and batteries", "url": "https://www.iberia.com/us/luggage/electronic-devices/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain — Serviberia Customer Service Centre (free within Spain)", "number": "900 111 500", "hours": "Monday to Sunday 00:00–24:00, Spanish and English", "region": "ES", "src": [ "s3", "s4" ] }, { "label": "Spain — Customer Service Centre (local rate, no surcharge)", "number": "+34 91 333 67 01", "hours": "Monday to Sunday 00:00–24:00, Spanish and English", "region": "ES", "src": [ "s3" ] }, { "label": "USA — Customer Service Centre (assistance requests, printed on the accessibility pages)", "number": "+1 800 772 4642", "hours": "24 hours a day, every day of the week (English and Spanish)", "region": "US", "src": [ "s2", "s7" ] } ], "email": [], "web_form": [ { "label": "Accessibility queries form (Necesidades especiales, EN/ES)", "url": "https://necesidades-especiales.iberia.com/?idioma=EN", "src": [ "s7" ] }, { "label": "Manage your booking — add a Special needs request", "url": "https://www.iberia.com/us/manage-my-booking/", "src": [ "s2" ] } ], "relay": [ { "label": "WhatsApp (Iberia, Spain number)", "detail": "+34 676 676 004 — general Iberia WhatsApp channel published in the site footer, not an accessibility-only line", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Wheelchairs and mobility aids", "url": "https://www.iberia.com/us/accessibility/wheelchair-other-equipment/", "src": [ "s1" ] }, { "label": "How to book assistance", "url": "https://www.iberia.com/us/accessibility/book-flight-assistance/", "src": [ "s2" ] }, { "label": "Accessible Iberia — Travelling without barriers (PDF)", "url": "https://www.iberia.com/wcs/documentos/antes-de-viajar/viajar_sin_barreras_en.pdf", "src": [ "s4" ] }, { "label": "Special baggage — wheelchair battery acceptance requirements", "url": "https://agencias.iberia.com/content/iberia-agencias/language-masters/en/informacion-viaje/equipajes/equipajes-especiales.html", "src": [ "s5" ] } ], "notes": "Iberia publishes a dedicated accessibility enquiry form at necesidades-especiales.iberia.com but no accessibility email address and no accessibility-only phone line — the general Customer Service Centre handles requests. Damage claims go through the general claims page at https://www.iberia.com/us/claims-receipts/. No Complaints Resolution Official (CRO) page was found on iberia.com despite Iberia serving the USA. Under EU Regulation 1107/2006 the ground assistance itself is delivered by the airport operator (AENA in Spain), not by Iberia." }, "policy": { "notice_hours": { "value": 48, "detail": "\"You must request assistance at least 48 hours before the departure of your flight.\" Outside that window assistance is subject to the resources available at the time. Iberia also asks you to reach the airport 2 hours before departure and to leave at least 2 h 30 min between connecting flights.", "src": [ "s2", "s6" ] }, "how_to_request": { "value": "Tick 'Special needs passenger' when buying online, add it later under Manage your booking, or call the Customer Service Centre (900 111 500 in Spain, +1 800 772 4642 in the USA) — at least 48 hours before departure", "detail": "Three routes: at purchase on iberia.com (Passenger information page, 'Special needs passenger'); afterwards via Manage your booking > Passengers > Special needs; or at any time through the Customer Service Centre. If every flight of the trip is operated by the Iberia Group (Iberia, Iberia Express, Air Nostrum) the assistance is booked automatically on all legs; for Iberia-coded flights operated by another airline you must check that airline's rules.", "src": [ "s2", "s6" ] }, "fee_charged": { "value": false, "detail": "\"Passengers with reduced mobility may transport two pieces of mobility equipment (wheelchairs, walkers or other orthopaedic devices) free of charge\", in addition to the baggage allowance. \"People with reduced mobility may not be charged for transporting basic items to facilitate their mobility or any other essential aids in the case of disability.\"", "src": [ "s1", "s6" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to two pieces of mobility equipment (wheelchair, walker, crutches, other orthopaedic devices) are checked free of charge and outside the baggage allowance. Medication and vital medical equipment may additionally travel in one extra bag of up to 23 kg.", "src": [ "s1", "s4", "s6" ] }, "manual": { "allowed": { "value": true, "detail": "\"If your wheelchair is manual, you can travel with it without needing any technical checks.\" Manually operated wheelchairs and similar mobility devices (walkers, crutches) are carried free of charge.", "src": [ "s5", "s6" ] }, "cabin_stowage": { "value": "conditional", "detail": "Not routine. \"On some long-haul flights, we can carry them in the cabin, subject to availability\" and \"On certain flights (generally those that last longer than five hours), we can carry a folding wheelchair on board, although — to do this — you must advise us of the characteristics, dimensions and weight of the wheelchair in advance.\"", "src": [ "s4" ] }, "gate_delivery": { "value": true, "detail": "\"If you have a manual wheelchair, you may keep it up to the boarding gate, where it will be collected and put in the hold for return to you when you disembark from your flight at your destination.\" On arrival: \"We'll bring your wheelchair to the aircraft door, if operations allow\", otherwise an assistant escorts you to baggage reclaim.", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": null, "detail": "No weight figure is published. Iberia says only that a wheelchair cannot be carried \"if the weight exceeds the cargo capacity of small aircraft (e.g. on flights operated by Iberia Regional Air Nostrum) or represents operational safety issues\".", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Iberia publishes no maximum wheelchair dimensions and no cargo-hold or door sizes; it asks you to declare the chair's dimensions and weight at check-in so staff can confirm it will travel safely in the hold.", "src": [ "s1" ], "basis": null }, "notes": "Label the chair with your contact details. Iberia \"will only remove removable parts from the wheelchair if you give us permission in the written instructions\". Iberia suggests filling in its Wheelchair Information Form (Spanish and English only), printing it and attaching it to the chair.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published; Iberia asks for the folding chair's characteristics, dimensions and weight in advance and decides case by case on flights over about five hours.", "src": [ "s4" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted on Iberia-operated flights: the chair must be loadable, stowable, securable and unloadable upright with the battery disconnected, secured and its terminals insulated; if that is not possible the battery is removed and packed in watertight, electrolyte-proof material, kept vertical, protected against violent movement and short circuits and surrounded by absorbent material. CODESHARE EXCLUSION: \"On Volaris flights, with which we operate a codeshare agreement in Mexico, wet battery or lithium wheelchairs are not accepted.\"", "src": [ "s4", "s5" ] }, "non_spillable": { "value": true, "detail": "Dry-cell (non-spillable) battery chairs: \"their terminals must be insulated to avoid possible short circuits, and the accumulator must be properly secured to the wheelchair and disconnected\". The chair must have a mechanism for deactivating the battery.", "src": [ "s4", "s5" ] }, "lithium_ion": { "value": null, "detail": "Iberia's published wheelchair acceptance rules cover dry-cell and wet-cell batteries only. The single mention of lithium chairs is an exclusion: \"On Volaris flights, with which we operate a codeshare agreement in Mexico, wet battery or lithium wheelchairs are not accepted.\" No acceptance terms for lithium wheelchairs on Iberia-operated flights are published — ask before booking.", "src": [ "s5" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour limit for a wheelchair battery is published anywhere on iberia.com. Iberia's 160 Wh device cap is on its Electronic devices page and applies to laptops, drones, cameras and similar equipment, not to mobility aids.", "src": [ "s8" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Iberia gives no rule for removing a lithium wheelchair battery into the cabin and no watt-hour cap for one.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No spare-battery watt-hour limit for wheelchairs is published. The general (non-wheelchair) rule allows 4 spare batteries up to 100 Wh and 2 between 100 and 160 Wh per passenger, in hand luggage only.", "src": [ "s8" ] }, "spares_allowed": { "value": null, "detail": "No number of spare wheelchair batteries is published. Iberia's general battery page permits 4 spares of up to 100 Wh plus 2 of 100–160 Wh in the cabin, but it does not present that as the mobility-aid rule.", "src": [ "s8" ] }, "removal_required": { "value": "conditional", "detail": "Not for a dry-cell battery — that stays secured on the chair, disconnected, with insulated terminals. For a wet (spillable) battery, removal is required only if the chair cannot be loaded, stowed, secured and unloaded in an upright position. No removal rule is published for lithium batteries.", "src": [ "s4", "s5" ] }, "terminals": { "value": true, "detail": "Battery terminals must be insulated to prevent short circuits and the battery must be disconnected and properly secured to the wheelchair. At check-in you must supply \"instructions to prevent accidental operation\"; a chair whose involuntary operation cannot be disconnected is not accepted.", "src": [ "s1", "s4", "s5" ] }, "documentation": { "value": true, "detail": "At check-in you must give staff: the type of wheelchair or mobility aid, its dimensions, its weight, the number of batteries installed, the battery type, and instructions to prevent accidental operation. Iberia suggests filling in its Wheelchair Information Form (Spanish and English only), printing it and attaching it to the chair, and giving agents a copy of the manufacturer's instructions to help with disassembly and reassembly.", "src": [ "s1", "s4" ] } }, "allowed": { "value": "conditional", "detail": "\"If your wheelchair is electric, you can travel with it provided it meets the safety requirements regarding the wheelchair batteries.\" Iberia refuses a mobility aid if its weight exceeds the cargo capacity of small aircraft (e.g. Iberia Regional Air Nostrum) or raises operational safety issues, or \"if the involuntary operation of an electric mobility aid cannot be disconnected\". On Volaris codeshare flights in Mexico, wet-battery and lithium wheelchairs are not accepted at all.", "src": [ "s1", "s5", "s6" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published; carriage is refused only where the weight exceeds the cargo capacity of a small aircraft such as those operated by Iberia Regional Air Nostrum, or where it raises operational safety issues.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Iberia publishes no maximum size for an electric wheelchair and no hold or cargo-door dimensions; it asks for the chair's dimensions at check-in instead.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": true, "detail": "\"We'll bring your wheelchair to the aircraft door, if operations allow. And if necessary, an assistant will escort you to the baggage reclaim area.\" At the boarding gate Iberia agents prioritise boarding for wheelchair users.", "src": [ "s1", "s4" ] }, "notes": "Come to check-in well in advance so staff have time to organise disassembly and reassembly of an electric chair. Exclusions to watch: Volaris-operated codeshare flights in Mexico do not accept wet-battery or lithium wheelchairs; Vueling and Iberia Regional Air Nostrum apply their own rules; and the Czech authorities require an electric wheelchair to be handed over at check-in, with a manual chair loaned for the airport." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"On-board wheelchair to facilitate mobility on the aircraft. Available on all Iberia aircraft and upon request on Iberia Express.\" The guide adds the qualifier \"whenever the dimensions of the aircraft allow\".", "src": [ "s1", "s4" ] }, "accessible_lavatory": { "value": true, "detail": "\"Accessible toilets, on long-haul flights. Ask our crew for the locations and request that they accompany you to and from your seat if needed.\" Nothing is published about short-haul aircraft.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Crew provide assistance from the seat to the toilet door and back and help locate seats and fold back armrests; the airport agent takes you through check-in, security and, on request, to your seat, and collects you after landing. Crew cannot help with breathing devices, meals or administering medication. Under EU Regulation 1107/2006 the ground assistance is provided by the airport operator (AENA in Spain), not by Iberia.", "src": [ "s1", "s2", "s4" ] }, "seating": { "value": true, "detail": "\"Seats with folding armrests located in the aisles.\" Crew will help locate seats and fold back the armrests. If you cannot reach an emergency exit, communicate with crew about safety, fasten your seat belt, meet basic physiological needs or fit a life jacket or oxygen mask unaided, Iberia requires a companion aged 18 or over.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": null, "detail": "Iberia publishes no mobility-aid-specific damage or liability rule — no ACAA full-value statement, no Montreal Convention figure, no special-declaration procedure — on its accessibility, wheelchair or special-baggage pages. Damage is handled through the general claims page (iberia.com/us/claims-receipts/).", "src": [ "s1", "s7" ] }, "aircraft_hold_note": "Iberia publishes no hold or cargo-door dimensions. Its only capacity statement is that a wheelchair or mobility aid cannot be carried if its weight exceeds the cargo capacity of small aircraft — it names flights operated by Iberia Regional Air Nostrum — or if it represents operational safety issues." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Both the English (/us/) and Spanish (/es/) Iberia sites were read; the content is the same and the Spanish pages add only the Spanish contact numbers (900 111 500, +34 91 333 67 01) and the WhatsApp line, so language_of_source is 'en'. The important gap: Iberia publishes NO watt-hour limit and no removal or spare rule for lithium wheelchair batteries anywhere on its site. Its acceptance rules cover dry-cell and wet-cell batteries only, and its single reference to lithium chairs is the Volaris-codeshare exclusion; the 160 Wh figure on iberia.com is the general electronic-device cap and has deliberately not been imported here. The battery-type detail on the accessibility page sits behind a JavaScript modal that neither the direct fetch nor the reader proxy returns; the equivalent text was found in the Accessible Iberia PDF and on Iberia's travel-agency site. Also unfound: any Complaints Resolution Official page, despite Iberia flying to the USA, and any mobility-aid damage-liability statement.", "searched_urls": [ "https://www.iberia.com/gb/special-assistance/", "https://www.iberia.com/us/accessibility/wheelchair-other-equipment/", "https://www.iberia.com/es/accesibilidad/silla-de-ruedas-otros-equipos/", "https://www.iberia.com/us/accessibility/book-flight-assistance/", "https://www.iberia.com/es/accesibilidad/reservar-asistencia-vuelo/", "https://www.iberia.com/us/accessibility/contact/", "https://www.iberia.com/us/accessibility/flight-with-accessibility/", "https://www.iberia.com/us/faqs/passengers-with-special-needs/", "https://www.iberia.com/us/luggage/dangerous-goods/", "https://www.iberia.com/us/luggage/electronic-devices/", "https://www.iberia.com/us/luggage/prohibited-items/", "https://www.iberia.com/us/baggage/restricted-items/", "https://www.iberia.com/us/faqs/electronic-devices/", "https://www.iberia.com/wcs/documentos/antes-de-viajar/viajar_sin_barreras_en.pdf", "https://agencias.iberia.com/content/iberia-agencias/language-masters/en/informacion-viaje/equipajes/equipajes-especiales.html" ] } }, { "schema_version": "1.1", "slug": "iberojet", "name": "Iberojet", "iata_code": "6O", "icao_code": "OBS", "country": "Portugal", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.iberojet.com/pt/", "sources": [ { "id": "s1", "title": "Guia do Passageiro — Passageiros com necessidades especiais", "url": "https://www.iberojet.com/pt/guia-passageiro", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad", "url": "https://www.iberojet.com/es/condiciones-contrato", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage not permitted (lithium batteries, PEDs)", "url": "https://www.iberojet.com/en/baggage-not-allowed", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contacto — atendimento a passageiros por país", "url": "https://www.iberojet.com/pt/contacto", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Condições do contrato (PT) — autorização de requisitos especiais", "url": "https://www.iberojet.com/pt/condicoes-contrato", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Portugal — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+351 21 145 1371", "hours": "24 h, except national holidays", "region": "PT", "src": [ "s4" ] }, { "label": "Spain — Iberojet passenger service; Iberojet publishes the same numbers on its Spanish and Portuguese sites for both its Spanish and Portuguese AOCs", "number": "+34 930 349 241", "hours": "24 h, except national holidays", "region": "ES", "src": [ "s4" ] }, { "label": "Spain — Iberojet freephone 900 102 783; shared by the Spanish and Portuguese Iberojet AOCs", "number": "900 102 783", "hours": "24 h, except national holidays", "region": "ES", "src": [ "s4" ] }, { "label": "USA / Canada — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+1 202-455-4903", "hours": "24 h, except national holidays", "region": "US", "src": [ "s4" ] }, { "label": "Mexico — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+52 555 350 5490", "hours": "24 h, except national holidays", "region": "MX", "src": [ "s4" ] }, { "label": "Dominican Republic — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+1 829-954-8299", "hours": "24 h, except national holidays", "region": "DO", "src": [ "s4" ] }, { "label": "Costa Rica — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+506 4600 9370", "hours": "24 h, except national holidays", "region": "CR", "src": [ "s4" ] }, { "label": "El Salvador — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+503 2136 8306", "hours": "24 h, except national holidays", "region": "SV", "src": [ "s4" ] }, { "label": "Honduras — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+504 2262 0244", "hours": "Mon-Fri 08:00-17:00, Sat 09:00-13:00", "region": "HN", "src": [ "s4" ] }, { "label": "Thailand — Iberojet passenger service (printed on the site with the Thai trunk digit as +66 02 144 7433); shared by the Spanish and Portuguese Iberojet AOCs", "number": "+66 2 144 7433", "hours": "Mon-Fri 08:00-17:00", "region": "TH", "src": [ "s4" ] } ], "email": [ { "label": "Reservas / passenger service (Portugal and all countries)", "address": "reservas@iberojet.com", "src": [ "s4" ] }, { "label": "Ground operations special requirements — the address Iberojet names in its conditions of carriage for guide-dog authorisation; evelop.com is Iberojet's own legacy domain (the airline traded as Evelop Airlines)", "address": "gops.specialrequeriments@evelop.com", "src": [ "s5" ] } ], "web_form": [ { "label": "Gestão da reserva — where assistance must be requested (min. 72 h)", "url": "https://www.iberojet.com/pt/manage", "src": [ "s1" ] }, { "label": "Formulário de contacto (used for CPAP/oxygen-concentrator and child-restraint authorisations)", "url": "https://www.iberojet.com/pt/contacto", "src": [ "s1", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Guia do Passageiro — passageiros com necessidades especiais", "url": "https://www.iberojet.com/pt/guia-passageiro", "src": [ "s1" ] }, { "label": "Condições do contrato", "url": "https://www.iberojet.com/pt/condicoes-contrato", "src": [ "s5" ] }, { "label": "Baggage not permitted (batteries, PEDs)", "url": "https://www.iberojet.com/en/baggage-not-allowed", "src": [ "s3" ] }, { "label": "Assistência a passageiros / contacto", "url": "https://www.iberojet.com/pt/contacto", "src": [ "s4" ] } ], "notes": "The \"Assistência especial\" link on the Portuguese home page leads into the booking-management flow, and the \"Requisitos especiais\" page renders with no content — the disability policy is in the Guia do Passageiro. No dedicated accessibility phone line, no TTY/text relay and no accessibility email are published. The Portugal number above is the general 24-hour passenger line." }, "policy": { "notice_hours": { "value": 72, "detail": "\"Se precisar de assistência na partida ou na chegada, deve solicitá-la através da área de gestão da sua reserva com pelo menos 72 horas de antecedência.\" At the airport, present yourself at the check-in desks at least two hours before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Request through the booking-management area at least 72 hours before the flight; CPAP/oxygen-concentrator use needs separate authorisation via the contact form", "detail": "Assistance is requested in the booking-management area with a minimum of 72 hours' notice. Self-powered CPAP machines and oxygen concentrators are carried free but require authorisation through the contact form and may never be plugged into aircraft power. The Conditions of Carriage warn that a request made only at bag drop may be refused for operational impossibility.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Todos os serviços de cadeiras de rodas são gratuitos, sendo aceitas até duas (2) cadeiras de rodas e dispositivos de auxílio à mobilidade por passageiro sem custo adicional. Também serão gratuitos os dispositivos que sirvam de auxílio à mobilidade (andadores, muletas, etc.).\"", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to two (2) wheelchairs and mobility-assistance devices per passenger at no additional cost; walking aids such as walkers and crutches are also free. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Iberojet accepts wheelchairs and mobility-assistance devices at no additional cost. Under EC 1107/2006 it may require a passenger with a disability or reduced mobility to travel with someone who can provide the necessary assistance, and will make reasonable efforts to seat that companion alongside.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Iberojet does not say whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": true, "detail": "\"O passageiro poderá manter sua própria cadeira de rodas até o embarque, a partir da qual ela será recolhida e armazenada [na bodega] ... Em todos os casos, ao chegar ao destino, serão envidados esforços para que sua própria cadeira de rodas esteja disponível na porta do avião.\" Qualifier: at some airports the ground handler may require the chair to be checked at the counter and swapped for a handler's chair.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a wheelchair or mobility aid is published; the 23 kg / 32 kg baggage figures are the ordinary checked allowance, not a mobility-aid limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published.", "src": [], "basis": null }, "notes": "Cabin crew may help you use the aircraft's on-board wheelchair to reach the lavatory, stow or retrieve hand items, identify food on the tray and open packages — but not with eating, using the toilet, personal hygiene or medical services such as injections.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"A IBEROJET não aceita cadeiras de rodas ou dispositivos de auxílio à mobilidade com baterias úmidas vazáveis.\" Wet cell batteries also appear on the general prohibited-items baggage list.", "src": [ "s1", "s2", "s3" ] }, "non_spillable": { "value": null, "detail": "Not addressed. Iberojet's only stated wheelchair-battery exclusion is wet spillable batteries; nothing specific is said about gel, AGM, sealed lead-acid or dry-cell chairs.", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "No lithium-ion wheelchair rule is published. Iberojet bans small lithium-powered vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) but states these are explicitly NOT considered mobility aids, so the ban does not read across to a lithium power chair. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see the global rules. Iberojet publishes no watt-hour figure anywhere for mobility aids. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see the global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see the global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "No number of spare mobility-aid batteries is published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Iberojet does not say whether a wheelchair battery must be removed and carried in the cabin. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]", "src": [] }, "terminals": { "value": null, "detail": "No terminal-insulation or circuit-isolation requirement is published for mobility aids.", "src": [] }, "documentation": { "value": "Passengers carrying lithium batteries or power banks (installed in the device or as spares) must inform check-in staff of their nature and specifications", "detail": "\"If carrying lithium batteries or power banks (installed in the device or as spares), inform check-in staff of their nature and specifications.\" This is a general baggage rule, not a wheelchair-specific one; no spec sheet, MSDS or form is demanded.", "src": [ "s3" ] } }, "allowed": { "value": true, "detail": "Iberojet accepts wheelchairs and mobility-assistance devices at no extra cost and states only one exclusion by battery type: \"A IBEROJET não aceita cadeiras de rodas ou dispositivos de auxílio à mobilidade com baterias úmidas vazáveis.\" No separate approval procedure, watt-hour cap, weight limit or size limit for powered chairs is published. Small lithium-powered vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) are banned, but Iberojet says explicitly these are NOT mobility aids.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a powered mobility aid.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions published for a powered mobility aid.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Same rule as for any own chair: kept to the aircraft door, taken there and stowed in the hold, and on arrival Iberojet will make every effort to have it available at the aircraft door — though a ground handler may instead require it to be checked at the counter and swapped for a handler's chair.", "src": [ "s1", "s2" ] }, "notes": "Airwheels, solowheels, hoverboards, mini-segways and balance wheels are banned in cabin and hold and are expressly not treated as mobility aids." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Eles poderão auxiliá-lo no uso da cadeira de rodas do avião para se deslocar até os serviços\" — cabin crew can help you use the aircraft's on-board wheelchair to reach the lavatories. No aircraft exceptions are listed.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Iberojet says crew can help you reach the lavatories using the on-board wheelchair, but says nothing about the lavatory being accessible. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]", "src": [ "s1" ] }, "transfer_assistance": { "value": "Crew help with the on-board wheelchair, hand items, identifying food and opening packages; no help with eating, toileting, personal hygiene or medical care", "detail": "\"Os comissários não estão autorizados a ajudar na alimentação, no uso do banheiro ou em ações de higiene pessoal. Eles também não podem prestar serviços médicos, como aplicar injeções. Se sua condição de saúde exigir que outra pessoa lhe preste esse tipo de assistência, você deverá viajar acompanhado por alguém devidamente capacitado.\" Transfers inside the terminal are coordinated with the airport assistance service.", "src": [ "s1" ] }, "seating": { "value": "No emergency-exit-row seating for passengers who could not help evacuate; reasonable efforts to seat a companion alongside", "detail": "\"Passageiros que não tenham mobilidade, força ou destreza suficiente nos braços, mãos e pernas para auxiliar na evacuação rápida da aeronave ... não poderão ser alocados em assentos nas fileiras de saída de emergência\", nor in seats with direct access to the exits. The Spanish-language guide adds that passengers needing special assistance may not take window seats either. No movable-armrest policy is published.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. Iberojet links Regulation (EC) 889/2002 on air carrier liability on its passenger-rights page, and offers a declaration of special value for checked baggage costing 15% of the declared value, capped at €5,000 and requiring original purchase invoices.", "src": [ "s1" ] }, "aircraft_hold_note": "Depending on the airport and the circumstances, the ground handler may require the passenger's own chair to be checked in at the counter and replaced by a handler's chair, from which it is loaded into the hold. No hold-door or compartment dimensions are published." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "pt", "notes": "IMPORTANT SCOPE CAVEAT. IATA code 6O / ICAO OBS is the group's Portuguese AOC (formerly Orbest, Lisbon base). It has no separate website: it is sold and documented on the shared brand site iberojet.com, whose footer names the operating company as \"Evelop Airlines S.L. (en adelante, Iberojet)\" — the Spanish AOC, IATA E9 / ICAO EVE, recorded separately under the slug \"iberojet-airlines\". Everything here is taken from the Portuguese-language pages of that site (iberojet.com/pt), which cover Lisbon departures and give a Portugal passenger line; no Portugal-specific accessibility page or separate Portuguese conditions of carriage for mobility aids was found, and the mobility-device clause of the Conditions of Carriage was read on the Spanish version. The \"Requisitos especiais\" page renders empty; the policy lives in the Guia do Passageiro. No watt-hour limits, weight limits or dimensions are published for any mobility aid — the only battery rule is the outright refusal of wet spillable batteries. Iberojet operates US flights (US/Canada passenger line, US-specific animal restriction) but no DOT Complaints Resolution Official page was found.", "searched_urls": [ "https://www.iberojet.com/pt/", "https://www.iberojet.com/pt/guia-passageiro", "https://www.iberojet.com/pt/condicoes-contrato", "https://www.iberojet.com/pt/contacto", "https://www.iberojet.com/pt/sobre-nos", "https://www.iberojet.com/es/condiciones-contrato", "https://www.iberojet.com/es/guia-pasajero", "https://www.iberojet.com/en/baggage-not-allowed", "https://www.iberojet.com/en/assistance-passenger", "https://www.iberojet.com/en/special-requeriments", "https://www.iberojet.com/es/requerimientos-especiales" ] } }, { "schema_version": "1.1", "slug": "iberojet-airlines", "name": "Iberojet Airlines", "iata_code": "E9", "icao_code": "EVE", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.iberojet.com/", "sources": [ { "id": "s1", "title": "Guía del Pasajero — Pasajeros con necesidades especiales", "url": "https://www.iberojet.com/es/guia-pasajero", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida", "url": "https://www.iberojet.com/es/condiciones-contrato", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Equipaje no permitido / Baggage not permitted (lithium batteries, PEDs)", "url": "https://www.iberojet.com/en/baggage-not-allowed", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contacta con nosotros — Atención a pasajeros por país", "url": "https://www.iberojet.com/es/contacto", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Derechos del pasajero (EC 1107/2006, EC 889/2002)", "url": "https://www.iberojet.com/es/derechos-pasajeros", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain — Iberojet passenger service; Iberojet publishes the same numbers on its Spanish and Portuguese sites for both its Spanish and Portuguese AOCs", "number": "+34 930 349 241", "hours": "24 h, except national holidays", "region": "ES", "src": [ "s4" ] }, { "label": "Spain — Iberojet freephone 900 102 783; shared by the Spanish and Portuguese Iberojet AOCs", "number": "900 102 783", "hours": "24 h, except national holidays", "region": "ES", "src": [ "s4" ] }, { "label": "Portugal — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+351 21 145 1371", "hours": "24 h, except national holidays", "region": "PT", "src": [ "s4" ] }, { "label": "USA / Canada — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+1 202-455-4903", "hours": "24 h, except national holidays", "region": "US", "src": [ "s4" ] }, { "label": "Mexico — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+52 555 350 5490", "hours": "24 h, except national holidays", "region": "MX", "src": [ "s4" ] }, { "label": "Dominican Republic — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+1 829-954-8299", "hours": "24 h, except national holidays", "region": "DO", "src": [ "s4" ] }, { "label": "Costa Rica — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+506 4600 9370", "hours": "24 h, except national holidays", "region": "CR", "src": [ "s4" ] }, { "label": "Honduras — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+504 2262 0244", "hours": "Mon-Fri 08:00-17:00, Sat 09:00-13:00", "region": "HN", "src": [ "s4" ] }, { "label": "El Salvador — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs", "number": "+503 2136 8306", "hours": "24 h, except national holidays", "region": "SV", "src": [ "s4" ] }, { "label": "Thailand — Iberojet passenger service (printed on the site with the Thai trunk digit as +66 02 144 7433); shared by the Spanish and Portuguese Iberojet AOCs", "number": "+66 2 144 7433", "hours": "Mon-Fri 08:00-17:00", "region": "TH", "src": [ "s4" ] } ], "email": [ { "label": "Reservations / passenger service (all countries)", "address": "reservas@iberojet.com", "src": [ "s4" ] }, { "label": "Ground operations special requirements — the address Iberojet names in its conditions of carriage for guide-dog authorisation; evelop.com is Iberojet's own legacy domain (the airline traded as Evelop Airlines)", "address": "gops.specialrequeriments@evelop.com", "src": [ "s2" ] }, { "label": "Thailand passenger service", "address": "thailand@iberojet.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Manage my booking — where assistance must be requested (min. 72 h)", "url": "https://www.iberojet.com/es/manage", "src": [ "s1" ] }, { "label": "Contact form (used for CPAP/oxygen-concentrator and child-restraint authorisations)", "url": "https://www.iberojet.com/es/contacto", "src": [ "s1", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Guía del Pasajero — pasajeros con necesidades especiales", "url": "https://www.iberojet.com/es/guia-pasajero", "src": [ "s1" ] }, { "label": "Condiciones Generales de Transporte — dispositivos de movilidad", "url": "https://www.iberojet.com/es/condiciones-contrato", "src": [ "s2" ] }, { "label": "Baggage not permitted (batteries, PEDs)", "url": "https://www.iberojet.com/en/baggage-not-allowed", "src": [ "s3" ] }, { "label": "Derechos del pasajero (EC 1107/2006)", "url": "https://www.iberojet.com/es/derechos-pasajeros", "src": [ "s5" ] } ], "notes": "Iberojet's \"Requerimientos especiales\" / \"Special requirements\" page (/es/requerimientos-especiales, /en/special-requeriments) renders as a title with no content — the actual disability policy lives in the Guía del Pasajero and the Conditions of Carriage. No dedicated accessibility phone line, no TTY/text relay and no accessibility email are published; WhatsApp numbers on the contact page belong to the travel-agency desks, not passenger service." }, "policy": { "notice_hours": { "value": 72, "detail": "\"Si necesitas asistencia a la salida o llegada de su vuelo, deberás solicitarlo a través del área de gestión de tu reserva con una antelación mínima de 72 horas.\" Once at the airport, present yourself at the check-in desks at least two hours before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Request through the Manage my booking area at least 72 hours before the flight; CPAP/oxygen-concentrator use needs separate authorisation via the contact form", "detail": "Assistance is requested in the booking-management area with a minimum of 72 hours' notice. Iberojet accepts self-powered CPAP machines and oxygen concentrators free of charge, but they \"require authorisation using our contact form\" and may never be plugged into aircraft power. The Conditions of Carriage warn that a request made only at bag drop may be refused for operational impossibility.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Todos los servicios de sillas de ruedas son gratuitos, aceptándose hasta dos (2) sillas de ruedas y dispositivos de ayuda para el movimiento por pasajero sin coste adicional alguno. También serán gratuitos los dispositivos que sirvan de ayuda para la movilidad del pasajero (andadores, muletas, etc.).\"", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to two (2) wheelchairs and mobility-assistance devices per passenger at no additional cost; walking aids such as walkers and crutches are also free. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"IBEROJET acepta sillas de ruedas y dispositivos de ayuda para el movimiento sin coste adicional alguno.\" Under EC 1107/2006 Iberojet may require a passenger with a disability or reduced mobility to be accompanied by someone who can provide the necessary assistance, and will make reasonable efforts to seat that companion alongside.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Iberojet does not say whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": true, "detail": "\"El pasajero podrá conservar su propia silla de ruedas hasta su acceso al avión, desde donde será recogida y estibada en la bodega ... En todos los casos, al llegar a destino, se hará todo lo posible para que la silla propia esté disponible en la puerta del avión.\" Note the qualifier: at some airports the ground handler may require the chair to be checked at the counter and swapped for a handler's chair.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a wheelchair or mobility aid is published; the 23 kg / 32 kg figures on the baggage page are the ordinary checked-baggage allowance, not a mobility-aid limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published.", "src": [], "basis": null }, "notes": "Cabin crew may help you use the aircraft's on-board wheelchair to reach the lavatory, stow or retrieve hand items, identify food on the tray and open packages — but not with eating, using the toilet, personal hygiene or medical services such as injections.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Iberojet, no acepta sillas de ruedas o dispositivos de ayuda para el movimiento con baterías húmedas derramables.\" Wet cell batteries also appear on the prohibited-items list for baggage generally.", "src": [ "s1", "s2", "s3" ] }, "non_spillable": { "value": null, "detail": "Not addressed. Iberojet's only stated wheelchair-battery exclusion is wet spillable batteries; it says nothing specific about gel, AGM, sealed lead-acid or dry-cell chairs.", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "No lithium-ion wheelchair rule is published. Iberojet bans small lithium-powered vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) but states these are explicitly NOT considered mobility aids, so the ban does not read across to a lithium power chair. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see the global rules. Iberojet publishes no watt-hour figure anywhere for mobility aids. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see the global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see the global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "No number of spare mobility-aid batteries is published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Iberojet does not say whether a wheelchair battery must be removed and carried in the cabin. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]", "src": [] }, "terminals": { "value": null, "detail": "No terminal-insulation or circuit-isolation requirement is published for mobility aids.", "src": [] }, "documentation": { "value": "Passengers carrying lithium batteries or power banks (installed in the device or as spares) must inform check-in staff of their nature and specifications", "detail": "\"En caso que lleves encima baterías de litio, o acumuladores de energía (Power Banks) (montados en el dispositivo o como repuesto) deberás informar al personal de facturación de su naturaleza y especificaciones.\" This is a general baggage rule, not a wheelchair-specific one; no spec sheet, MSDS or form is demanded.", "src": [ "s3" ] } }, "allowed": { "value": true, "detail": "Iberojet accepts wheelchairs and mobility-assistance devices at no extra cost and states only one exclusion by battery type: \"IBEROJET no acepta sillas de ruedas o dispositivos de ayuda para el movimiento con baterías húmedas derramables.\" It publishes no separate approval procedure, watt-hour cap, weight limit or size limit for powered chairs. Small lithium-powered vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) are banned, but Iberojet says explicitly these are NOT mobility aids.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a powered mobility aid.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions published for a powered mobility aid.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Same rule as for any own chair: the passenger may keep it to the aircraft door, from where it is taken and stowed in the hold, and on arrival Iberojet will do everything possible to have it available at the aircraft door — though a ground handler may instead require it to be checked at the counter and swapped for a handler's chair.", "src": [ "s1", "s2" ] }, "notes": "Airwheels, solowheels, hoverboards, mini-segways and balance wheels are banned in cabin and hold and are expressly not treated as mobility aids." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Podrán ayudarte a usar la silla de ruedas del avión para desplazarte a los servicios si es necesario\" — cabin crew can help you use the aircraft's on-board wheelchair to reach the lavatories. No aircraft exceptions are listed.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Iberojet says crew can help you reach the lavatories using the on-board wheelchair, but says nothing about the lavatory being accessible. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]", "src": [ "s1" ] }, "transfer_assistance": { "value": "Crew help with the on-board wheelchair, hand items, identifying food and opening packages; no help with eating, toileting, personal hygiene or medical care", "detail": "\"Los tripulantes de cabina no están autorizados para ayudar a comer, a usar el baño o llevar a cabo acciones de higiene personal. No podrán prestar servicios médicos como inyecciones. Si tu estado de salud exige que otras personas te brinden este tipo de asistencia, deberás viajar con un acompañante capacitado.\" Airport transfers within the terminal are coordinated with the airport assistance service.", "src": [ "s1" ] }, "seating": { "value": "No window seats and no emergency-exit rows for passengers needing special assistance; reasonable efforts to seat a companion alongside", "detail": "\"Si necesitas asistencia especial (como silla de ruedas, movilidad reducida o acompañamiento), ten en cuenta que no podrás ocupar asientos en ventana ni en filas de salida de emergencia.\" Passengers without sufficient mobility, strength and dexterity to help evacuate cannot be seated in exit rows or where they would have direct access to exits. No movable-armrest policy is published.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. Iberojet's Passenger Rights page links Regulation (EC) 889/2002 on air carrier liability, and the Guía del Pasajero offers a declaration of special value for checked baggage costing 15% of the declared value, capped at €5,000 and requiring original purchase invoices.", "src": [ "s1", "s5" ] }, "aircraft_hold_note": "Depending on the airport and the circumstances, the ground handler may require the passenger's own chair to be checked in at the counter and replaced by a handler's chair, from which it is loaded into the hold. No hold-door or compartment dimensions are published." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Spanish long-haul leisure carrier (IATA E9, ICAO EVE); the site footer names the operating company as \"Evelop Airlines S.L. (en adelante, Iberojet)\", CIF B57797755, Palma de Mallorca, and the Guía del Pasajero refers to \"la empresa de asistencia en tierra de Iberojet Airlines\". iberojet.com is shared with the group's Portuguese AOC (IATA 6O / ICAO OBS, ex-Orbest), which is recorded separately under the slug \"iberojet\". The page you would expect to hold the policy — \"Requerimientos especiales\" — is empty; everything is in the Guía del Pasajero and the Conditions of Carriage. Iberojet operates flights to/from the United States (it has a USA/Canada passenger line and a US-specific animal restriction) but no DOT Complaints Resolution Official / disability-assistance page was found on the site. No watt-hour limits, weight limits or dimensions are published for any mobility aid — the only battery rule is the outright refusal of wet spillable batteries.", "searched_urls": [ "https://www.iberojet.com/", "https://www.iberojet.com/es/guia-pasajero", "https://www.iberojet.com/es/condiciones-contrato", "https://www.iberojet.com/es/contacto", "https://www.iberojet.com/es/derechos-pasajeros", "https://www.iberojet.com/es/informacion-pasajero", "https://www.iberojet.com/es/equipaje-permitido", "https://www.iberojet.com/es/equipaje-no-permitido", "https://www.iberojet.com/en/baggage-not-allowed", "https://www.iberojet.com/en/assistance-passenger", "https://www.iberojet.com/en/special-requeriments", "https://www.iberojet.com/es/requerimientos-especiales", "https://www.iberojet.com/es/requisitos-especiales", "https://www.iberojet.com/en/special-requirements", "https://d2l4159s3q6ni.cloudfront.net/dam/photos/1f/9b/b3/9f/c4dec888760435c58645adba8056b32383a46bf49fd5e38e604e1a6c.pdf" ] } }, { "schema_version": "1.1", "slug": "ibom-air", "name": "Ibom Air", "iata_code": "QI", "icao_code": "IAN", "country": "Nigeria", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.ibomair.com/", "sources": [ { "id": "s1", "title": "Assistance — Addressing Special Needs", "url": "https://www.ibomair.com/travel-information/assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — Special Baggage & Equipment Waivers", "url": "https://www.ibomair.com/travel-information/baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted Items (advance notification, batteries, electric scooters)", "url": "https://www.ibomair.com/travel-information/restricted-items/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions of Carriage (Art. 5.5, 8.2 Special Assistance, Art. 15 Liability)", "url": "https://www.ibomair.com/conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us", "url": "https://www.ibomair.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Ibom Air home page (Assistance panel)", "url": "https://www.ibomair.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Nigeria — Customer Service (printed as +234-700-123-5942-66)", "number": "+234 700 123 5942 66", "hours": "07:00-17:00 WAT", "region": "NG", "src": [ "s1", "s5" ] }, { "label": "Ghana — Customer Service, Airport City office", "number": "+233 30 395 7033", "hours": "08:00-17:00 WAT", "region": "GH", "src": [ "s1" ] }, { "label": "Ghana — Customer Service (alternate)", "number": "+233 20 232 5226", "hours": "08:00-17:00 WAT", "region": "GH", "src": [ "s1" ] }, { "label": "Ghana — Kotoka International Airport, Terminal 3 departure hall", "number": "+233 30 395 6985", "hours": "08:00-17:00 WAT", "region": "GH", "src": [ "s1" ] }, { "label": "Uyo City Travel Centre", "number": "+234 814 272 1159", "hours": "05:45-19:00 WAT", "region": "NG", "src": [ "s5" ] } ], "email": [ { "label": "Reservations & ticketing — the channel Ibom Air names for special-assistance requests", "address": "reservations@ibomair.com", "src": [ "s1", "s5" ] }, { "label": "General enquiries", "address": "info@ibomair.com", "src": [ "s1", "s5" ] } ], "web_form": [ { "label": "Feedback / message form", "url": "https://www.ibomair.com/feedback/", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Assistance (special needs)", "url": "https://www.ibomair.com/travel-information/assistance/", "src": [ "s1" ] }, { "label": "Baggage — special baggage & equipment waivers (wheelchairs carried free)", "url": "https://www.ibomair.com/travel-information/baggage/", "src": [ "s2" ] }, { "label": "Restricted Items (advance notification for battery-powered mobility aids)", "url": "https://www.ibomair.com/travel-information/restricted-items/", "src": [ "s3" ] }, { "label": "Conditions of Carriage, Art. 8.2 Special Assistance", "url": "https://www.ibomair.com/conditions-of-carriage/", "src": [ "s4" ] } ], "notes": "No dedicated disability desk, email or text-relay channel is published; special assistance is requested through the general reservations line and email. Ibom Air publishes no TTY/relay service." }, "policy": { "notice_hours": { "value": 72, "detail": "Strictest published figure: the Restricted Items page requires 72 hours' advance notification for \"battery powered mobility aids\", and the home page says \"For special assistance, contact us at least 72 hours in advance.\" Other pages give shorter deadlines — 48 h on the Assistance page and in Conditions of Carriage 8.2.1; the Baggage page asks 24 h for a manual chair/walking aid and 48 h for a motorised chair.", "src": [ "s3", "s6" ] }, "how_to_request": { "value": "Notify Ibom Air during or after booking and contact reservations; a motorised chair must be pre-booked with its dimensions, weight and battery type", "detail": "\"If you require assistance due to a disability, reduced mobility or for any other reason, please notify us during or after booking your travel on Ibom Air.\" Motorised chairs must be pre-booked \"providing all specific details, including dimensions, weight and battery type of the equipment\". Arrive at least 2 hours before departure.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"1 wheelchair and 1 walking aid ... accompanying the customer with reduced mobility, shall be carried free of charge\"; special motorised chairs/buggies \"shall also be accepted free of charge\". Conditions of Carriage 8.2.2: \"Wheelchairs will be provided without charge\", and transport of wheelchairs and other assistance devices for personal use is at no charge.", "src": [ "s2", "s4" ] }, "devices_per_passenger": { "value": 2, "detail": "One wheelchair plus one walking aid (walking frame, crutches, walking stick, etc.) accompanying a customer with reduced mobility are carried free of charge.", "src": [ "s2" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Carried free, but acceptance of the passenger is materially restricted: Conditions of Carriage 8.2 makes carriage \"subject to prior arrangement\" and \"special seating availability\", limits the number of wheelchair passengers per flight, accepts WCHR passengers \"only ... provided that they are travelling with a companion\", and states Ibom Air is \"not insured, permitted or equipped to hand carry any passenger that is unable to assist themselves\" (WCHC/WCHS).", "src": [ "s2", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Ibom Air does not say whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not clearly published. Conditions of Carriage 8.2.2 promises only \"receipt of checked wheelchair or other assistance device upon disembarking or at baggage claim\" — it does not commit to returning the chair at the aircraft door.", "src": [ "s4" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a mobility aid is published; the 20 kg / 30 kg figures on the Baggage page are the ordinary checked-baggage allowances and do not apply to wheelchairs, which are carried outside the allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published. Ibom Air only asks that dimensions and weight be supplied when pre-booking a motorised chair, and says acceptance is \"subject to space availability\".", "src": [], "basis": null }, "notes": "Cabin crew \"are unable to assist with any personal needs while on board the aircraft, such as assistance with feeding or using the toilet\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"PLEASE NOTE: Spillable batteries are not accepted for carriage on board Ibom Air flights.\" Conditions of Carriage 8.2.2 likewise says motorised wheelchairs with wet-cell batteries cannot be carried, and wet cell batteries appear on the prohibited-articles list.", "src": [ "s2", "s3", "s4" ] }, "non_spillable": { "value": "conditional", "detail": "The Restricted Items page lists \"non-spillable batteries\" and \"battery powered mobility aids\" as items requiring 72 hours' advance notification, and the Baggage page accepts motorised chairs with 48 h notice subject to space — but Conditions of Carriage 8.2.2 says Ibom Air is \"not permitted to carry Motorized Wheelchair with dry or wet-cell batteries\". Treat acceptance as case-by-case and confirm in writing.", "src": [ "s2", "s3", "s4" ] }, "lithium_ion": { "value": null, "detail": "Ibom Air publishes nothing specific about lithium-ion wheelchair batteries. Its only watt-hour figure (100 Wh) is for smart baggage/power banks, not mobility aids, and must not be read across.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. The site's only Wh figure, 100 Wh, applies to smart-baggage lithium batteries, not to mobility aids; ICAO/IATA defaults apply — see the global rules.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Ibom Air gives no watt-hour cap for a battery removed from a mobility aid.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; Ibom Air gives no watt-hour cap for a spare mobility-aid battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "No number of spare mobility-aid batteries is published. The Restricted Items page only says loose batteries must be carried in hand baggage.", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "Not published for wheelchairs. For electric scooters used as genuine mobility devices Ibom Air says \"if a scooter's battery is non-removable it will be secured safely on the aircraft\", implying removal is not mandatory, but no wheelchair rule is given.", "src": [ "s3" ] }, "terminals": { "value": null, "detail": "No wheelchair-specific terminal rule. The general Restricted Items rule is that loose batteries \"must be protected against contact with other metal items (e.g., by being in their original packaging or own protective case) and MUST BE carried in your hand baggage\", and only where the airline has physically examined the battery.", "src": [ "s3" ] }, "documentation": { "value": "Dimensions, weight and battery type must be supplied when pre-booking a motorised chair; an electric scooter used as a mobility device requires a doctor's letter", "detail": "Baggage page: motorised chairs must be pre-booked \"providing all specific details, including dimensions, weight and battery type of the equipment\". Restricted Items: \"Electric Scooters are not permitted for carriage unless the scooter is being used as a genuine mobility device. Passengers will have to provide a doctor's letter confirming a genuine need for this.\" No MSDS or battery spec sheet is demanded.", "src": [ "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "CONTRADICTORY ON IBOM AIR'S OWN SITE. Baggage page: \"Special motorized chairs / buggies ... shall also be accepted free of charge ... pre-booked no less than 48 hours before the flight, providing all specific details, including dimensions, weight and battery type ... Acceptance too is subject to space availability.\" But Conditions of Carriage 8.2.2 states: \"Due to the size and category of our aircraft we are not permitted to carry Motorized Wheelchair with dry or wet-cell batteries.\" Confirm with reservations before travelling.", "src": [ "s2", "s4" ] }, "max_weight_kg": { "value": null, "detail": "No weight cap for a powered mobility aid is published; Ibom Air only requires the weight to be declared when pre-booking.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum dimensions published; acceptance is \"subject to space availability\" after the dimensions are declared at pre-booking.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs; Conditions of Carriage promises only receipt of a checked wheelchair \"upon disembarking or at baggage claim\".", "src": [ "s4" ] }, "notes": "Segways, hoverboards and similar self-balancing devices are prohibited outright as checked or cabin baggage. Electric bicycles may travel only with the battery removed." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "\"Our personnel are not insured, permitted or equipped with an onboard wheelchair to be used to take passengers with disabilities to the lavatory.\" (Conditions of Carriage 8.2.2)", "src": [ "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Ibom Air states only that no on-board wheelchair is available to reach the lavatory.", "src": [ "s4" ] }, "transfer_assistance": { "value": "Boarding and deplaning help is given, but staff will not hand-carry: passengers who cannot reach their seat unaided (WCHS/WCHC) are not carried", "detail": "\"At this stage our staff are not permitted to hand-carry passengers on and off aircraft\"; Ibom Air is \"not insured, permitted or equipped to hand carry any passenger that is unable to assist themselves on board ... This is coded WCHC or WCHS Passenger.\" WCHR passengers (able to climb the steps and walk to their seat) are accepted only when travelling with a companion. Cabin crew give no personal-care assistance.", "src": [ "s1", "s4" ] }, "seating": { "value": "Pre-boarding with a suitable seat allocated; customers with disabilities are not allowed in emergency-exit rows", "detail": "\"Pre-boarding to allocate a suitable seat. Customers with disabilities are NOT allowed to sit at the emergency exit rows\" (Conditions of Carriage 5.4 and 8.2.2). Passengers bringing support items are asked to say so in advance so a suitable seat can be assigned. No movable-armrest policy is published.", "src": [ "s1", "s4" ] } }, "damage_liability": { "value": "Montreal Convention limits apply; Ibom Air excludes liability for damage or loss of protruding parts such as wheels, straps and pull handles", "detail": "Conditions of Carriage Art. 15: \"local and international travel, as defined in the Convention, is subject to the liability rules of the Convention\" (Montreal 1999). \"We shall not accept responsibility for the damage or loss of protruding parts such as wheels, straps, pull handles, or other items that are attached to baggage.\" No mobility-aid-specific or full-value rule is published.", "src": [ "s4" ] }, "aircraft_hold_note": "Ibom Air's Conditions of Carriage state: \"Due to the size and category of our aircraft we are not permitted to carry Motorized Wheelchair with dry or wet-cell batteries.\" This directly conflicts with the Baggage page, which accepts motorised chairs free of charge with 48 hours' notice subject to space. No hold-door or compartment dimensions are published." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Nigerian regional carrier (Uyo base; Nigeria domestic plus Accra). MAJOR INTERNAL CONTRADICTION a human should resolve: the Baggage page accepts \"special motorized chairs / buggies\" free of charge with 48 hours' notice, while Conditions of Carriage 8.2.2 says \"due to the size and category of our aircraft we are not permitted to carry Motorized Wheelchair with dry or wet-cell batteries\" — i.e. the contractual document appears to refuse powered chairs outright. Both are recorded. Advance-notice deadlines also disagree across four pages (24 / 48 / 72 h). Other hard limits: no on-board aisle chair; staff will not hand-carry, so WCHC/WCHS passengers are not carried; WCHR passengers must travel with a companion; the number of wheelchair passengers per flight is limited; Ibom Air cannot carry medical oxygen, stretchers, incubators or respirators; spillable batteries are refused; Segways and hoverboards are banned. The 100 Wh figure on the site belongs to smart baggage, not mobility aids.", "searched_urls": [ "https://www.ibomair.com/", "https://www.ibomair.com/travel-information/assistance/", "https://www.ibomair.com/travel-information/baggage/", "https://www.ibomair.com/travel-information/restricted-items/", "https://www.ibomair.com/conditions-of-carriage/", "https://www.ibomair.com/contact-us/", "https://www.ibomair.com/faqs/", "https://www.ibomair.com/feedback/" ] } }, { "schema_version": "1.1", "slug": "icelandair", "name": "Icelandair", "iata_code": "FI", "icao_code": "ICE", "country": "Iceland", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.icelandair.com", "sources": [ { "id": "s1", "title": "Assistance & accessibility", "url": "https://www.icelandair.com/support/special-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Sérstök aðstoð (Icelandic version — includes the 300 Wh removed-battery limit missing from the English page)", "url": "https://www.icelandair.com/is-is/adstod/seradstod/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Icelandair's accessibility plan and feedback process (Canadian ATPRR plan)", "url": "https://www.icelandair.com/support/special-assistance/accessibility-plan/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Delayed or damaged baggage", "url": "https://www.icelandair.com/support/baggage/damaged-lost-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us", "url": "https://www.icelandair.com/support/contact/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [ { "label": "Special assistance request form (use this if you booked through a third party, and to declare a mobility aid)", "url": "https://www.icelandair.com/support/contact/drop-us-a-line/?caseType=Special%20Assistance#request-form", "src": [ "s1" ] }, { "label": "Manage booking — add an assistance request to a direct booking", "url": "https://www.icelandair.com/support/pre-flight/manage-booking/", "src": [ "s1" ] }, { "label": "Report damaged or delayed mobility equipment", "url": "https://www.icelandair.com/support/baggage/damaged-lost-baggage/", "src": [ "s1", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Assistance & accessibility (mobility, size limits, batteries)", "url": "https://www.icelandair.com/support/special-assistance/", "src": [ "s1" ] }, { "label": "Sérstök aðstoð (Icelandic — fuller battery text)", "url": "https://www.icelandair.com/is-is/adstod/seradstod/", "src": [ "s2" ] }, { "label": "Accessibility plan and feedback process", "url": "https://www.icelandair.com/support/special-assistance/accessibility-plan/", "src": [ "s3" ] } ], "notes": "Icelandair routes assistance requests through the booking flow, Manage booking and a special-assistance web form; no telephone number, accessibility email or TTY/relay service appears in the HTML of its contact, customer-care or assistance pages (the contact page loads its channels through a client-side widget), so none is recorded here rather than guessing. Wet-cell battery mobility equipment has to be arranged with Icelandair Cargo, which is a separate company contact given on the assistance page." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Assistance is free of charge. To ensure a smooth journey, we recommend requesting assistance at least 48 hours before your flight.\" It is a recommendation, not a deadline, but Icelandair warns that \"if assistance was requested within 48 hours of your flight, there might be a delay in service provision\". Arrive 2 h before an international flight, 45 min before a domestic one, and at the gate 45 min before departure for pre-boarding.", "src": [ "s1" ] }, "how_to_request": { "value": "Add the request while booking or in Manage booking if you booked directly with Icelandair; if you booked through a third party, fill in the special-assistance request form — and use the same form to declare a mobility aid", "detail": "Three levels of assistance can be requested: assistance in terminal, assistance at steps, and assistance to seat. Within the EU the assistance itself is delivered by trained airport staff.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Assistance for travelers who use wheelchairs is always provided at no extra charge\", and \"if you're traveling with a mobility aid that needs to be checked in, you can do so free of charge once you've requested assistance\".", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Icelandair says a checked mobility aid travels free but never states how many aids one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "A manual wheelchair is checked free of charge once assistance has been requested; you may use your own chair or scooter through the airport and up to the aircraft door, where agents check it in.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. Icelandair does say canes and crutches may be carried on board, and a lightweight foldable walker if it fits the carry-on size limits and there is room in the overhead bins.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "You can use your own wheelchair up to the aircraft door; tell the check-in agent if you want it back at the aircraft door on arrival so it can be labelled accordingly, and remind the cabin crew before landing. Icelandair warns it can take up to 30 minutes to offload the aid and bring it to the door.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a mobility aid is published; Icelandair asks for the weight on the request form but publishes no cap.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 84, "width_cm": 122, "length_cm": null, "detail": "Cargo-hold DOOR aperture, not a stated maximum chair size. Icelandair's table is headed as mobility-aid sizes but lists figures such as B767 340 x 175 cm — a 3.4 m opening, which is an aircraft door, not a wheelchair. The binding aperture is the B737 MAX at 84 cm high x 122 cm wide. A chair that fits the door can still be refused on weight, shape or handling. Icelandair publishes the maximum size of a mobility aid that fits the hold per aircraft type: A321LR 119x177 cm (47x70 in), B737 MAX 84x122 cm (33x48 in), B757 114x140 cm (45x55 in), B767 340x175 cm (134x69 in), DH8-200 152x127 cm (60x50 ", "src": [ "s1", "s2" ], "basis": "hold_door" }, "notes": "Canes, crutches and lightweight foldable walkers may be brought on board (walkers subject to carry-on size limits and overhead-bin space); gate staff will check them in at the gate if necessary.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published for a wheelchair; a foldable walker must fit the ordinary carry-on size limits.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Wet-cell (spillable) battery-operated mobility equipment can only be transported by Icelandair Cargo\" — it cannot travel with the passenger as checked mobility equipment; the carriage has to be arranged separately with Icelandair Cargo.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": true, "detail": "Dry-cell (non-spillable) battery equipment is accepted. The terminals must be protected from short circuit, e.g. by being enclosed within a battery container, and the aid switched off at the master switch.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium battery mobility equipment is accepted, with the battery either protected in place by the chair's design and securely attached, or removed per the manufacturer's instructions.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a battery that stays in the chair — the Icelandic page requires only that it be well protected against damage by the wheelchair's design, securely attached, and the circuits insulated in line with the manufacturer's instructions. The 300 Wh figure applies to a removed battery.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Icelandic page: \"Hver rafhlaða sem er fjarlægð má ekki fara yfir 300 Wst\" — each battery removed from the wheelchair must not exceed 300 Wh. The English page's equivalent bullet (\"Battery protection: The battery(ies) must be:\") renders empty, so the Icelandic text is the only readable statement of this limit.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may carry one spare lithium-ion battery not exceeding 300 Wh or two spare batteries, each not exceeding 160 Wh.\"", "src": [ "s1", "s2" ] }, "spares_allowed": { "value": 2, "detail": "One spare lithium-ion battery of up to 300 Wh, or two spares of up to 160 Wh each — two is the maximum count, and only at the lower rating.", "src": [ "s1", "s2" ] }, "removal_required": { "value": "conditional", "detail": "\"All battery-operated mobility aids must be switched off at the master switch, and the battery removed where possible.\" Where the battery stays in the chair it must be protected by the chair's design and securely attached; where it is removed, that must follow the manufacturer's instructions.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "\"Ensure the battery terminals are protected from short circuits, such as by being enclosed within a battery container\"; circuits must be insulated in line with the manufacturer's instructions and the aid switched off at the master switch.", "src": [ "s1", "s2" ] }, "documentation": { "value": true, "detail": "No certificate is demanded, but the special-assistance request form must state whether the aid is manual or electric, its weight and size and, where applicable, the battery type and wattage.", "src": [ "s1", "s2" ] } }, "allowed": { "value": true, "detail": "\"Dry-cell (non-spillable) and lithium battery-operated mobility equipment is accepted on board.\" It is checked free of charge after you request assistance and submit the request form with the aid's type, weight, size and battery type/wattage. All battery-operated aids must be switched off at the master switch and the aid must fit the per-aircraft hold size limits.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a powered mobility aid is published.", "src": [] }, "max_dimensions": { "height_cm": 84, "width_cm": 122, "length_cm": null, "detail": "Cargo-hold DOOR aperture, not a stated maximum chair size. Icelandair's table is headed as mobility-aid sizes but lists figures such as B767 340 x 175 cm — a 3.4 m opening, which is an aircraft door, not a wheelchair. The binding aperture is the B737 MAX at 84 cm high x 122 cm wide. A chair that fits the door can still be refused on weight, shape or handling. Same published per-aircraft limits as a manual chair — the binding one is the B737 MAX at 84x122 cm (33x48 in); A321LR 119x177 cm, B757 114x140 cm, B767 340x175 cm, DH8-200 152x127 cm, DH8-400 150x130 cm. The Icelandic table heading calls", "src": [ "s1", "s2" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "Powered wheelchairs and scooters may be used up to the aircraft door and returned there on arrival if you tell the check-in agent (so it is labelled) and remind the cabin crew before landing; allow up to 30 minutes for it to be brought to the door.", "src": [ "s1" ] }, "notes": "Boeing aircraft operate the international network while DH8 turboprops serve domestic Iceland and Greenland routes — the hold size limits and the on-board wheelchair availability differ between them." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"Available on all flights to Europe and North America, a foldable wheelchair can be assembled and maneuvered by our cabin crew... On domestic flights within Iceland and flights to/from Greenland, due to the size of the aircraft, foldable wheelchairs are not available.\" You must be able to transfer to and from the chair yourself or with your personal care assistant.", "src": [ "s1" ] }, "accessible_lavatory": { "value": true, "detail": "\"All our aircraft are equipped with at least one accessible lavatory, featuring fitted handles for easier movement. Feel free to ask our cabin crew for its location.\"", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Cabin crew can help with stowing and retrieving carry-on, opening food packaging, moving around the aircraft, assembling and using the on-board wheelchair, and moving to and from the lavatory. Icelandair recommends travelling with a personal care assistant if you need help eating, drinking, communicating, taking medication, using the lavatory or moving around the cabin.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"Passengers needing assistance to their seat will be assigned one with movable armrests for easier access.\" A window seat is often assigned for comfort but another seat can be requested. For safety reasons passengers with limited mobility cannot be seated in exit rows, and all passengers must be able to sit in a regular aircraft seat.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published. Icelandair's assistance page only directs a damaged or delayed mobility aid to its baggage report form, and the delayed/damaged baggage page states no liability limit or mobility-aid-specific rule.", "src": [ "s1", "s4" ] }, "aircraft_hold_note": "Maximum mobility-aid size allowed in the hold by aircraft type: A321LR 119x177 cm (47x70 in) · B737 MAX 84x122 cm (33x48 in) · B757 114x140 cm (45x55 in) · B767 340x175 cm (134x69 in) · DH8-200 152x127 cm (60x50 in) · DH8-400 150x130 cm (59x51 in). Boeing types fly the international network; the DH8s serve domestic Iceland and Greenland." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en,is", "notes": "Icelandair's assistance page is one of the better ones: it publishes a per-aircraft maximum mobility-aid size, an on-board foldable wheelchair on Europe/North America flights (explicitly NOT on Iceland domestic and Greenland flights, which use DH8 turboprops), an accessible lavatory on every aircraft, and gate return of the chair on request. Two things a human should re-check: (1) the English page's \"Battery protection: The battery(ies) must be:\" bullet renders with no content — the 300 Wh limit for a removed battery is only readable on the Icelandic page, so the airline's own English page under-publishes it; (2) the size-limit table gives two figures per aircraft without labelling height vs width. No phone number is published in the HTML of the contact pages, so contacts.phone is deliberately empty rather than guessed. Wet-cell (spillable) battery equipment cannot travel with the passenger at all — only as an Icelandair Cargo shipment.", "searched_urls": [ "https://www.icelandair.com/", "https://www.icelandair.com/support/special-assistance/", "https://www.icelandair.com/is-is/adstod/seradstod/", "https://www.icelandair.com/support/special-assistance/accessibility-plan/", "https://www.icelandair.com/support/baggage/damaged-lost-baggage/", "https://www.icelandair.com/support/contact/", "https://www.icelandair.com/support/contact/other-markets/", "https://www.icelandair.com/support/customer-care/", "https://www.icelandair.com/en-us/support/contact/", "https://www.icelandair.com/is-is/adstod/hafdu-samband/" ] } }, { "schema_version": "1.1", "slug": "ikar", "name": "Ikar", "iata_code": "EO", "icao_code": "KAR", "country": "Russian Federation", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://ikar.aero/en", "sources": [ { "id": "s1", "title": "Passengers with disabilities (English)", "url": "https://ikar.aero/en/disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Baggage — banned and restricted items, incl. 'Vehicles (wheelchairs, etc.) powered by batteries'", "url": "https://ikar.aero/en/baggage/dangerous-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contacts", "url": "https://ikar.aero/en/contacts", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Перевозка пассажиров с инвалидностью и других лиц с ОВЗ (Russian version of the disability page)", "url": "https://ikar.aero/ru/disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Passenger rights", "url": "https://ikar.aero/en/legal/passengers-rights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage rules", "url": "https://ikar.aero/en/baggage/baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Call centre — Moscow (the number printed on the Contacts page, incl. the 'Accompanying passengers with disabilities' request block)", "number": "+7 495 478 49 44", "hours": null, "region": "RU", "src": [ "s3" ] }, { "label": "Ikar head office, Orenburg — 'for other issues'", "number": "+7 3532 487-999", "hours": null, "region": "RU", "src": [ "s3" ] }, { "label": "Sheremetyevo airport (Moscow SVO) PRM service — listed by Ikar as the assistance contact there", "number": "+7 495 578 65 65", "hours": null, "region": "RU", "src": [ "s1" ] }, { "label": "Pulkovo airport (St Petersburg) PRM service — listed by Ikar as the assistance contact there", "number": "+7 812 324 24 00", "hours": null, "region": "RU", "src": [ "s1" ] }, { "label": "Kazan airport PRM service — listed by Ikar as the assistance contact there", "number": "+7 960 085-34-42", "hours": null, "region": "RU", "src": [ "s1" ] }, { "label": "Sochi airport PRM service — listed by Ikar as the assistance contact there", "number": "+7 988 233-74-32", "hours": null, "region": "RU", "src": [ "s1" ] } ], "email": [ { "label": "Assistance requests — the address Ikar tells reduced-mobility passengers to use at least 48 h before the flight; pegasfly.com is Ikar's own 'Pegas Fly' trading domain", "address": "bilet@pegasfly.com", "src": [ "s1", "s3" ] }, { "label": "General enquiries — pegasfly.com is Ikar's own 'Pegas Fly' trading domain", "address": "info@pegasfly.com", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Passengers with disabilities — assistance, wheelchair carriage and battery preparation (EN)", "url": "https://ikar.aero/en/disabilities", "src": [ "s1" ] }, { "label": "Dangerous Baggage — the wheelchair-battery watt-hour rules", "url": "https://ikar.aero/en/baggage/dangerous-baggage", "src": [ "s2" ] }, { "label": "Перевозка пассажиров с инвалидностью (RU original — slightly different battery wording)", "url": "https://ikar.aero/ru/disabilities", "src": [ "s4" ] } ], "notes": "The 'For Moscow' call-centre link on the Contacts page is mis-coded: the printed number is +7 495 478 49 44 but the tel: link behind it dials +7 495 730-50-80. The printed number is the one recorded here. Ikar shares its web platform, e-mail domains and back-office with Nordwind Airlines (nordwindairlines.ru); the RU page even tells you to buy tickets on nordwindairlines.ru. There is no dedicated disability desk phone line." }, "policy": { "notice_hours": { "value": 48, "detail": "A request for carriage of a passenger with reduced mobility, and for carriage of the wheelchair, must be made at least 48 hours before the scheduled departure (also 48 h for a guide dog; 72 h for a stretcher passenger).", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "At booking, or by e-mail to bilet@pegasfly.com at least 48 hours before departure", "detail": "Declare the disability when booking (in writing) and state the number, size, weight and battery type/Wh of the mobility device. Airport assistance services are requested 'not less than 48 hours before flight via e-mail: bilet@pegasfly.com'.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "«The wheelchair is transported without extra charge»; the RU page says a wheelchair used by the passenger is carried free. The listed airport escort/assistance services are also free of charge.", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Ikar sets no stated number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are accepted. The chair is checked as registered baggage and carried in the hold; Ikar recommends handing it over packed to prevent damage or loss of parts. Crutches, walking sticks and folding walkers may go in the cabin.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": false, "detail": "Only «crutches, walking stick, folding walkers» may be carried in the passenger cabin next to the seat. The wheelchair itself is registered as baggage and carried in the hold; no in-cabin stowage of a folding chair is offered.", "src": [ "s1", "s4" ] }, "gate_delivery": { "value": true, "detail": "«Passenger using manual wheelchair with manual control can use it till boarding and receive it right after landing»; the RU page says the chair, checked as registered baggage, may be kept until boarding and handed over at the aircraft door.", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The general baggage page's 30 kg-per-piece threshold (above which items are handled as cargo) is not stated to apply to wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum manual-chair size published; Ikar only asks the passenger to state the chair's weight and its size in three dimensions when requesting carriage.", "src": [], "basis": null }, "notes": "If check-in is done without an accompanying person, the chair is registered at the oversized-baggage counter. Disembarkation of a disabled passenger takes place after all other passengers have left.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — Ikar publishes no in-cabin wheelchair stowage, so no closet dimensions are given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Spillable (wet) batteries are accepted only if the chair can be loaded, secured and unloaded upright and the battery is protected; otherwise the battery must be removed and packed in a sealed, leak-proof kit labelled «BATTERY WET WITH WHEELCHAIR» with a Corrosive label. If the aid «cannot be brought into a safe condition» it is refused, and no spare wet batteries may be carried.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted, but every battery-powered chair needs clearance: \"the passenger should obtain the Airline's permission in advance and provide information about the type of battery installed and the procedure for handling the vehicle\". For non-spillable liquid batteries each battery must comply with special provision A67; max one spare per passenger; the battery may stay in the chair if its construction protects it and it is securely attached, otherwise it must be removed; packaging must be firm and inelastic and the wheelchair/battery labels are required.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion powered chairs are carried as checked baggage, but «Airline permission is required for transportation» and a removed lithium battery must travel in the cabin. Each battery must meet UN Manual of Tests and Criteria 38.3.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "«If the battery of the wheelchair / vehicle with lithium batteries is not removable, then the limits on the energy intensity in Wh, for the installed battery, do not apply» — i.e. no watt-hour cap for a non-removable battery that the chair protects and holds securely.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "«The removed battery should not exceed 300 Wh», and it «has to be carried in the passenger compartment» with terminals insulated and the battery in a protective case.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "«It is possible to transport only one spare battery with an energy capacity of no more than 300 Wh or two spare batteries, the energy capacity of each of which does not exceed 160 Wh»; spares travel in the cabin.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Lithium: one spare up to 300 Wh, or two spares of up to 160 Wh each. Dry-charged / NiMH chair batteries: maximum two spares. Non-spillable batteries: maximum one spare. Spillable (wet) batteries: spare batteries are not allowed at all.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "The battery may stay in the chair if the chair's construction protects it and it is securely attached; it must be removed if the chair cannot be kept upright or the battery is unprotected, and a removed lithium battery travels in the cabin. The accessibility page in any case requires the chair to be switched off and the battery disconnected.", "src": [ "s1", "s2", "s4" ] }, "terminals": { "value": true, "detail": "Battery terminals must be disconnected and insulated against short circuit. Passengers using an electric chair must carry «a set of wrenches/tools to disconnect terminal posts of the battery as well as a package for it» per ICAO Doc 9284; gel-battery chairs need not have the battery disconnected if the clamp is insulated.", "src": [ "s1", "s2" ] }, "documentation": { "value": true, "detail": "When requesting carriage the passenger must state the battery's type and capacity/power in watt-hours (and the same for any spares) and the handling/battery-isolation procedure. A removed battery needs the two-part label: one half on the chair showing whether the battery was removed, the other on the battery.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are accepted but «must be transported in luggage hold», and for battery-powered mobility aids «the passenger should obtain the Airline's permission in advance and provide information about the type of battery installed and the procedure for handling the vehicle». Lithium-powered chairs explicitly need airline permission.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Ikar asks the passenger to declare the chair's mass but states no maximum weight for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Ikar requires the passenger to state length, width and height folded (or actual dimensions if it cannot be folded), but publishes no maximum and no hold-door figures.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs. Ikar says the electric chair is registered at the check-in desk and handed over at the oversized-baggage counter, after which the passenger is taken to the aircraft in an airport-provided wheelchair; only the manual-chair paragraph promises return right after landing.", "src": [ "s1", "s4" ] }, "notes": "Small personal-mobility devices (mono-wheels, Segways, hoverboards, e-scooters) are treated separately and far more strictly: checked baggage only with the lithium battery removed, the removed battery in the cabin only, and a 160 Wh cap. The pilot-in-command must be informed of the location of battery-powered vehicles, removed batteries and spares." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "«Special wheelchair is available on board. Max weight allowance is 250 kg, width between the armrests is 34 cm.» The RU page clarifies the 250 kg is the maximum permitted passenger weight. It is used by cabin crew only, and only in level flight.", "src": [ "s1", "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Cabin crew will accompany a passenger to the lavatory and back, using the on-board wheelchair if needed, but Ikar describes no accessible-lavatory equipment and crew explicitly cannot provide hygiene or personal care.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Airport handling staff escort and assist boarding, including medical lifts/ambulift, and take the passenger on board in a wheelchair; cabin crew help with movement in the cabin. Cabin crew explicitly will NOT lift or carry a passenger, or give hygiene/personal care, feeding or medical help.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "The RU page says a passenger with disabilities may choose a seat when booking and at online check-in, except emergency-row seats; the carrier «takes all reasonable measures» to seat disabled passengers next to their companions, and PRM passengers board first.", "src": [ "s1", "s4" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule published. The passenger-rights page states only that in case of late delivery, damage or loss of baggage the passenger has the right to compensation «in accordance with current legislation of the Russian Federation».", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en (English site; cross-checked against the Russian original)", "notes": "Ikar (LLC Aircompany IKAR, ex-Pegas Fly, IATA EO) publishes a full disability page in English and Russian plus a detailed dangerous-goods page that reproduces the ICAO Table 8-1 wheelchair-battery rules, so the watt-hour figures here are Ikar's own text, not an imported default. Two translation traps in the English page: 'accumulator must be off and replaced' renders the Russian 'аккумуляторная батарея должна быть отсоединена' = the battery must be DISCONNECTED, not replaced; and 'helium-type accumulator' / 'Helium-powered wheelchairs' is гелевый = GEL battery. Two safety-relevant restrictions a traveller should know: the number of passengers with disabilities on a flight 'must not exceed the number of healthy passengers on board' (larger groups need advance clearance), and Ikar reserves the right to refuse a passenger who needs supplemental oxygen in flight. Arrive at least 2.5 h before departure and be at the gate 40 minutes before; disabled passengers disembark last. Contact channels are e-mail-only — there is no accessibility phone desk and no online assistance form.", "searched_urls": [ "https://ikar.aero/", "https://ikar.aero/ru", "https://ikar.aero/robots.txt", "https://ikar.aero/sitemap.xml", "https://ikar.aero/en/disabilities", "https://ikar.aero/ru/disabilities", "https://ikar.aero/en/baggage/dangerous-baggage", "https://ikar.aero/en/contacts", "https://ikar.aero/en/baggage/baggage", "https://ikar.aero/en/legal/passengers-rights" ] } }, { "schema_version": "1.1", "slug": "indigo", "name": "IndiGo", "iata_code": "6E", "icao_code": "IGO", "country": "India", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.goindigo.in", "sources": [ { "id": "s1", "title": "Disability Assistance — mobility assistance, assistive devices, carrying your own wheelchair", "url": "https://www.goindigo.in/information/special-disability-assistance/disability-assistance.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passengers with Special Needs (FAQ) — own wheelchair and battery watt-hour rules", "url": "https://www.goindigo.in/travel-information/en/passengers-with-special-needs.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage policy — checked-in baggage dimensions including the ATR limit", "url": "https://www.goindigo.in/information/baggage-policy.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Non-standard baggage (FAQ) — special assistance items, fully collapsible wheelchair as cabin baggage", "url": "https://www.goindigo.in/travel-information/en/non-standard-baggage.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us — call centre, WhatsApp, grievance redressal, nodal officer", "url": "https://www.goindigo.in/contact-us.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special/Disability Assistance hub — how to request wheelchair assistance when booking", "url": "https://www.goindigo.in/information/special-disability-assistance.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "India — IndiGo call centre for wheelchair, service dog and disability requests (printed as 0124 6173838)", "number": "+91 124 6173838", "hours": null, "region": "IN", "src": [ "s1", "s5" ] }, { "label": "India — IndiGo call centre, alternate line (printed as 0124-4973838)", "number": "+91 124 4973838", "hours": null, "region": "IN", "src": [ "s2", "s5" ] } ], "email": [ { "label": "Customer experience / grievance redressal (also the address for permissible-goods questions)", "address": "customer.experience@goindigo.in", "src": [ "s5", "s3" ] }, { "label": "Nodal Officer (Isha Gandhi) — escalation", "address": "nodalofficer@goindigo.in", "src": [ "s5" ] }, { "label": "Appellate Authority (Pratik Arjun Sen) — final escalation", "address": "appellateauthority@goindigo.in", "src": [ "s5" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp support", "detail": "+917065145858 — \"Connect with us on WhatsApp\", published on IndiGo's Contact Us page", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Disability Assistance", "url": "https://www.goindigo.in/information/special-disability-assistance/disability-assistance.html", "src": [ "s1" ] }, { "label": "Passengers with Special Needs (wheelchair battery rules)", "url": "https://www.goindigo.in/travel-information/en/passengers-with-special-needs.html", "src": [ "s2" ] }, { "label": "Special/Disability Assistance hub", "url": "https://www.goindigo.in/information/special-disability-assistance.html", "src": [ "s6" ] }, { "label": "Baggage policy (checked baggage and ATR dimensions)", "url": "https://www.goindigo.in/information/baggage-policy.html", "src": [ "s3" ] } ], "notes": "IndiGo publishes no dedicated accessibility phone line or e-mail — everything routes through the general call centre 0124-6173838 / 0124-4973838. Escalation runs Customer Experience → Nodal Officer → Appellate Authority. Grievance postal address: InterGlobe Aviation Ltd., Tower C, Level 1, Global Business Park, M.G. Road, Gurugram – 122002, Haryana (the Contact Us page lists a different registered office, Thapar House, 124 Janpath, New Delhi – 110001)." }, "policy": { "notice_hours": { "value": 48, "detail": "\"we request you to notify us of your special needs/wheelchair request at least forty eight (48) hours prior to the schedule departure\" — IndiGo frames this as a request, not a hard cut-off. Wheelchair assistance is first-come, first-served subject to inventory. Groups of ten or more requiring wheelchairs \"may contact us ... at least forty eight (48) hours before scheduled departure\". Customers bringing their own spinal support equipment \"can call our call centre ... at least seven (7) working days prior to departure\". Report at the counter 2 hours before departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Select the 'Wheelchair Assistance Required' option when booking, or call IndiGo's call centre on 0124 6173838 at least 48 hours before departure", "detail": "IndiGo's booking flow has a 'Wheelchair Assistance Required' option where you add the passenger's details, sector(s) and reason. Requests can also be made through the call centre (0124 6173838 / 0124-4973838) at booking or afterwards, at least 48 hours before departure.", "src": [ "s1", "s6" ] }, "fee_charged": { "value": false, "detail": "\"Assistive devices are carried free of charge and are not considered part of the carry-on or checked baggage limit, however, for safety reasons they are subject to carry-on size and weight restrictions.\" IndiGo's non-exhaustive list of assistive devices includes a manual powered wheelchair. Customer-supplied spinal support equipment is also carried free of charge.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — IndiGo does not state how many mobility devices are carried free per passenger, only that assistive devices sit outside the carry-on and checked baggage limits.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Customers with a disability may use their own manual powered wheelchair till the aircraft door\", whereupon it is stored in the baggage hold. IndiGo's ground team assists with dismantling and/or reassembling the chair under the customer's supervision and returns it at the destination airport.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": true, "detail": "\"A Passenger requiring a fully collapsible wheelchair and / or a pair of crutches and / or braces or other prosthetic device may board such items as Cabin Baggage, provided that the passenger is dependent upon them.\" Note this sits awkwardly beside IndiGo's other pages, which say a personal wheelchair is taken at the aircraft and stowed in the hold.", "src": [ "s4" ] }, "gate_delivery": { "value": "conditional", "detail": "Best-efforts. \"If your wheelchair has been stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, we will make sure that there is a wheelchair available to assist you to the baggage reclaim area.\"", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. IndiGo says assistive devices sit outside the baggage limit but are \"subject to carry-on size and weight restrictions\" for safety reasons, without giving any figure for a checked mobility aid.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair-specific size limit is published. IndiGo's general checked-baggage rule is a maximum 158 cm (62 in) total L+W+H, and on ATR aircraft L 152 cm x W 58 cm x H 101 cm — but IndiGo does not say this applies to a mobility aid, and it states assistive devices are not part of the checked-baggage limit. See aircraft_hold_note.", "src": [ "s3", "s1" ], "basis": null }, "notes": "IndiGo assists with dismantling and reassembly under the customer's supervision but states \"IndiGo shall not be liable for any damage arising while handling the wheelchair\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — IndiGo permits a \"fully collapsible wheelchair\" as cabin baggage but gives no dimensions for it.", "src": [ "s4" ] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Unfortunately, electronic powered wheelchair(s) with a wet-cell battery shall not be accepted since it's corrosive in nature and is considered to be a 'Dangerous Good'.\"", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Non-spillable batteries are accepted, with the chair stowed in the hold. \"The customer will need to carry a battery terminal cap or an insulated box to insulate and seal the battery terminals to avoid damage\", and \"These batteries must be protected to prevent short circuits.\"", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion powered wheelchairs are accepted in the hold. The battery may remain installed, or be removed by the user following the manufacturer's instructions where the design of the mobility aid does not provide adequate protection for the battery.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"Where the battery is not removed, there is no limit to the Watt-hour (Wh) rating for the installed battery(ies).\"", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Each battery removed from the mobility aid must not exceed 300 Wh.\" Removal applies specifically to mobility devices whose design does not provide adequate protection for the battery.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A passenger may carry maximum of one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: one spare battery not exceeding 300 Wh, or two spare batteries not exceeding 160 Wh each. IndiGo separately requires power banks and spare/loose lithium batteries to travel in hand baggage within the passenger's personal reach, never in overhead bins or checked baggage.", "src": [ "s2", "s3" ] }, "removal_required": { "value": "conditional", "detail": "\"The lithium battery can either remain installed in the mobility aid or be removed by the user following the manufacturer's instructions specifically for mobility devices with lithium ion batteries where the design of the mobility aid does not provide adequate protection for the battery(ies).\"", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"Electronic wheelchairs will be dismantled at our check-in counters. The customer will need to carry a battery terminal cap or an insulated box to insulate and seal the battery terminals to avoid damage.\" \"These batteries must be protected to prevent short circuits.\"", "src": [ "s1", "s2" ] }, "documentation": { "value": true, "detail": "\"The customer needs to carry User/ Manufactures manual of that particular battery powered wheelchair.\" No separate IndiGo form is published.", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "Powered chairs are carried in the hold: \"Electronic wheelchairs will be dismantled at our check-in counters\" or \"can be taken by the passenger till the aircraft\", and \"Acceptance of power driven wheelchairs/assistive devices using batteries shall be subject to applicable regulations governing carriage of dangerous goods.\" IndiGo's FAQ line that chairs with \"lithium or non spillable battery shall not be allowed in flight\" means they may not travel in the cabin — the same paragraph then sets out the watt-hour rules for carrying them.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — IndiGo gives no weight limit for a powered wheelchair.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No powered-chair size limit is published. The tightest published IndiGo figure is the general checked-baggage limit on ATR aircraft (L 152 cm x W 58 cm x H 101 cm; 158 cm total L+W+H elsewhere), which the airline does not state applies to mobility aids. See aircraft_hold_note.", "src": [ "s3" ], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Best-efforts, same rule as for manual chairs: IndiGo will \"make every effort to return it to you as close to the aircraft door as possible\", failing which an airport wheelchair takes the customer to baggage reclaim, or assistance by electric buggy or accessible bus can be arranged.", "src": [ "s1", "s2" ] }, "notes": "Electronic wheelchairs are dismantled at IndiGo's check-in counters (or may be taken by the passenger to the aircraft). IndiGo assists with dismantling and reassembly under the customer's supervision but disclaims liability for damage arising while handling the wheelchair." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — IndiGo does not say whether an on-board aisle chair is carried. Its wheelchair service runs from the reservation counter to the gate or aircraft door only, and cabin crew assist in moving to and from the lavatory door.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not stated either way. \"A lavatory with a single panel door (except a few aircraft where we have bi-folding door) and additional grab bar is available on all our aircraft. Our cabin crew can provide assistance in moving to and from the lavatory door, but will not be able to assist you inside the lavatory.\" IndiGo does not describe any lavatory as wheelchair accessible.", "src": [ "s1", "s2" ] }, "transfer_assistance": { "value": false, "detail": "No physical transfer: \"our cabin crew are not authorized to give special assistance (e.g. lifting, etc.). Cabin crew are trained only in first aid\". Published crew help is limited to safety briefings, stowing and retrieving carry-on and assistive devices and opening food; IndiGo \"regrets its inability\" to assist with personal care and toileting. The wheelchair attendant service runs only \"from check-in counter till the gate or the aircraft door\", and a customer who cannot reach an exit unaided is told to travel with a safety assistant.", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "\"We will do our best to allocate you a seat that is most suitable to your needs including movable armrest for easy accessibility to the seats.\" In compliance with DGCA requirements, customers with limited mobility or hearing/visual impairment, or who cannot understand or react to safety instructions, cannot be allocated an emergency exit row seat.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Compensation by whichever party is responsible (airline, airport operator or ground handler), but capped at IndiGo's Conditions of Carriage limit; IndiGo disclaims liability for damage caused while it dismantles or reassembles the chair", "detail": "Disability Assistance page: loss or damage of wheelchairs, mobility equipment or assistive devices while handled at the airport or transported on board \"will be compensated by the airline, airport operator, the relevant ground handling agency or organization which is responsible for such loss\" — but the same page also says \"IndiGo shall not be liable for any damage arising while handling the wheelchair\". The FAQ adds that mobility aids in checked luggage are \"not covered for anything more than the maximum liability under IndiGo's Conditions of Carriage\".", "src": [ "s1", "s2" ] }, "aircraft_hold_note": "IndiGo publishes no wheelchair size limit. Its general checked-baggage rule is a maximum 158 cm (62 in) total L+W+H, and on ATR aircraft (the turboprop regional fleet) L 152 cm x W 58 cm x H 101 cm — the tightest published hold constraint on the network. IndiGo does not state that this applies to mobility aids, and elsewhere says assistive devices are not part of the checked-baggage limit, so a large power chair on an ATR sector should be cleared with the call centre in advance." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "IndiGo's battery rules are clear and complete — installed lithium has no watt-hour limit, a removed battery is capped at 300 Wh, spares are one at 300 Wh or two at 160 Wh, wet-cell chairs are refused, and the user/manufacturer's manual must be carried. Three things a human should re-check. (1) The FAQ sentence \"Electronic powered wheelchair(s) with lithium or non spillable battery shall not be allowed in flight\" reads, in isolation, as a refusal; in context (the same paragraph sets out how such chairs are carried, and chairs are dismantled at check-in) it plainly means 'not in the cabin'. It is badly drafted and worth a written confirmation. (2) Cabin stowage: the non-standard baggage FAQ says a fully collapsible wheelchair may be boarded as cabin baggage, while the disability pages say a personal chair is taken at the aircraft and stowed in the hold. (3) Damage liability is stated three different ways across two pages (responsible party compensates / IndiGo not liable for handling damage / capped at Conditions of Carriage). No wheelchair-specific dimension or weight limit exists anywhere on the site; the only relevant published figure is the general checked-baggage limit, which is L 152 x W 58 x H 101 cm on ATR aircraft.", "searched_urls": [ "https://www.goindigo.in/", "https://www.goindigo.in/information/special-disability-assistance.html", "https://www.goindigo.in/information/special-disability-assistance/disability-assistance.html", "https://www.goindigo.in/travel-information/en/passengers-with-special-needs.html", "https://www.goindigo.in/travel-information/en/non-standard-baggage.html", "https://www.goindigo.in/information/baggage-policy.html", "https://www.goindigo.in/information/dangerous-goods.html", "https://www.goindigo.in/contact-us.html", "https://www.goindigo.in/whatsapp-support.html" ] } }, { "schema_version": "1.1", "slug": "iran-air", "name": "Iran Air", "iata_code": "IR", "icao_code": "IRA", "country": "Iran, Islamic Republic of", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.iranair.com", "sources": [ { "id": "s1", "title": "نکات پزشکی — Medical notes / HOMA Air Medical Centre (Internet Archive snapshot 2024-02-28)", "url": "https://web.archive.org/web/20240228165744/https://www.iranair.com/medical", "retrieved": "2024-02-28", "kind": "official" }, { "id": "s2", "title": "ارتباط با ما — Contact us (Internet Archive snapshot 2025-06-06)", "url": "https://web.archive.org/web/20250606011759/https://www.iranair.com/contact-us", "retrieved": "2025-06-06", "kind": "official" }, { "id": "s3", "title": "رویه و مقررات پروازی — Flight procedures and regulations (Internet Archive snapshot 2024-02-28)", "url": "https://web.archive.org/web/20240228144254/https://www.iranair.com/destination-rules", "retrieved": "2024-02-28", "kind": "official" }, { "id": "s4", "title": "iranair.com home page — site navigation (Internet Archive snapshot 2025-06-14)", "url": "https://web.archive.org/web/20250614153010/https://www.iranair.com/", "retrieved": "2025-06-14", "kind": "official" }, { "id": "s5", "title": "Iran Air Italia — Contacts (live page, Rome office)", "url": "https://iranair.it/en/contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Iran Air Italia — Passenger services (live page: baggage allowances, check-in times)", "url": "https://iranair.it/en/passenger-services/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "HOMA Air Medical Centre, Tehran — medical clearance and special services (wheelchair, stretcher, oxygen); printed as 021-46624322", "number": "+98 21 4662 4322", "hours": "Saturday to Wednesday", "region": "IR", "src": [ "s1" ] }, { "label": "Iran Air contact centre, Tehran — printed as (+98) 21-466222", "number": "+98 21 466222", "hours": null, "region": "IR", "src": [ "s2", "s4" ] }, { "label": "Iran Air Italia, Rome ticketing/reservation office (Via Bissolati 55) — the only Iran Air phone number on a page still reachable from outside Iran; no accessibility desk, general reservations only", "number": "+39 06 4741144", "hours": "Monday–Friday 09:00–17:00, closed holidays", "region": "IT", "src": [ "s5", "s6" ] }, { "label": "Iran Air Italia, Rome office — second line", "number": "+39 06 486634", "hours": "Monday–Friday 09:00–17:00, closed holidays", "region": "IT", "src": [ "s5" ] } ], "email": [ { "label": "medical@iranair.com — HOMA Air Medical Centre, the desk that clears passengers needing a wheelchair, stretcher or oxygen", "address": "medical@iranair.com", "src": [ "s1" ] }, { "label": "PR@iranair.com — general/public-relations address printed site-wide", "address": "PR@iranair.com", "src": [ "s2", "s4" ] }, { "label": "info@iranair.it — Iran Air's Rome office (printed on the live page as \"info[a]iranair.it\" to defeat scrapers); a live channel when Tehran cannot be reached, but not an accessibility desk", "address": "info@iranair.it", "src": [ "s5" ] } ], "web_form": [ { "label": "انتقادات و پیشنهادات — feedback form on the Contact us page (no dedicated assistance-request form exists)", "url": "https://www.iranair.com/contact-us", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "نکات پزشکی (Medical notes) — the only page covering wheelchair/stretcher/oxygen passengers; live URL, usually unreachable from outside Iran", "url": "https://www.iranair.com/medical", "src": [ "s1" ] }, { "label": "Same page, readable Internet Archive snapshot (28 Feb 2024)", "url": "https://web.archive.org/web/20240228165744/https://www.iranair.com/medical", "src": [ "s1" ] }, { "label": "فرم اطلاعات پزشکی — the medical information (MEDIF-type) form Iran Air requires", "url": "https://www.iranair.com/Portals/0/pdf/medical-Information.pdf", "src": [ "s1" ] } ], "notes": "Iran Air publishes no disability desk: the only specialised channel is the HOMA Air Medical Centre (021-46624322, medical@iranair.com, Saturday–Wednesday), which handles medical clearance for passengers needing a wheelchair, stretcher or oxygen — but those details come from a 28 February 2024 archive capture, because iranair.com has not been reachable from outside Iran, or captured by the Internet Archive, since 14 June 2025. The one Iran Air property that IS live is the Rome office site iranair.it (checked 29 July 2026; the .it registry lists the registrant as \"IRAN AIR the airline of the Islamic Republic of Iran\", so it is airline-owned). It publishes nothing at all about wheelchairs, disability or assistance — only office contacts, flight times and general baggage allowances — so it is cited for contacts and baggage context only. iranair.at times out; iranair.co.uk is a parked GoDaddy page; iranair.ir resets the connection." }, "policy": { "notice_hours": { "value": 72, "detail": "«جهت دریافت مجوز پرواز و بهره‌گیری از خدمات خاص، لازم است حداقل ۷۲ ساعت قبل از پرواز...» — to obtain flight clearance and use special services you must apply at a HOMA sales office or the head office at least 72 hours before departure. AGE WARNING: quoted from the 28 February 2024 Internet Archive capture; iranair.com has been unreachable and uncaptured since 14 June 2025, so treat this as 2½-year-old information and confirm it with the HOMA medical centre.", "src": [ "s1" ] }, "how_to_request": { "value": "Medical clearance through the HOMA Air Medical Centre at least 72 h before departure", "detail": "Collect the blank medical information form from a HOMA sales office or the website, have the treating physician complete, stamp and sign it, and submit it (in person in Tehran or at a HOMA branch). Only the HOMA Air Medical Centre or its approved doctor decides whether the passenger may fly. All of this is quoted from the 28 February 2024 archive capture — the only readable copy of the page.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published — Iran Air's site says nothing about whether carrying a passenger's own wheelchair or mobility aid is free or charged.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published — no stated number of mobility devices per passenger.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. A wheelchair is listed among the services the airline's medical centre arranges, but nothing on iranair.com says whether a passenger may check their own manual wheelchair, or on what terms.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — no in-cabin wheelchair stowage rule appears anywhere on the site.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — the site does not say whether a chair is returned at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Iran Air's live Rome-office page (checked 29 Jul 2026) still gives only general checked allowances — 30 kg economy, 40 kg business, excess €15/kg — and states no mobility-aid weight limit anywhere.", "src": [ "s6" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no wheelchair dimension limits anywhere on iranair.com.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage space is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Iran Air's website covers medical clearance for sick passengers but has no mobility-aid or dangerous-goods page addressing this.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. Iran Air's website covers medical clearance for sick passengers but has no mobility-aid or dangerous-goods page addressing this.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. Iran Air's website covers medical clearance for sick passengers but has no mobility-aid or dangerous-goods page addressing this.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Iran Air publishes no watt-hour limit for wheelchair batteries; the ICAO/IATA default applies — see the global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Iran Air publishes no watt-hour limit for wheelchair batteries; the ICAO/IATA default applies — see the global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Iran Air publishes no watt-hour limit for wheelchair batteries; the ICAO/IATA default applies — see the global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — no spare-battery allowance is stated for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Iran Air's website covers medical clearance for sick passengers but has no mobility-aid or dangerous-goods page addressing this.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Iran Air's website covers medical clearance for sick passengers but has no mobility-aid or dangerous-goods page addressing this.", "src": [] }, "documentation": { "value": null, "detail": "Not published for batteries. The only paperwork Iran Air demands is the medical information form, and only for passengers travelling as medical cases.", "src": [ "s1" ] } }, "allowed": { "value": null, "detail": "Not published. Nothing on iranair.com addresses powered wheelchairs, mobility scooters or their batteries.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no powered-wheelchair size limit or hold-door figure is given.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Unclear: «صندلی چرخ‌دار Wheelchair» is listed among the services the HOMA medical centre arranges for a cleared patient, but the site never says whether an on-board (aisle) wheelchair is carried on the aircraft.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information anywhere on the site.", "src": [] }, "transfer_assistance": { "value": true, "detail": "«انتقال مسافر بیمار به هواپیما» — transfer of the sick passenger to the aircraft is one of the services listed as provided on the basis of the medical form approved in writing by the HOMA Air Medical Centre. (28 Feb 2024 capture; no newer copy of the page exists.)", "src": [ "s1" ] }, "seating": { "value": true, "detail": "«جایگزینی بیمار در محل مناسب تعیین شده» — the patient is placed in a suitable designated seat, again on the basis of the approved medical form. No movable-armrest or bulkhead policy is published. (28 Feb 2024 capture; no newer copy of the page exists.)", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published — Iran Air's site carries no liability statement for damaged or lost mobility aids.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "fa", "notes": "AGE WARNING — READ FIRST: every wheelchair-related figure in this record is quoted from an Internet Archive capture of Iran Air's own «نکات پزشکی» (medical notes) page taken on 28 February 2024, i.e. about two and a half years old. Re-checked on 29 July 2026: iranair.com is unreachable from outside Iran and the Internet Archive itself has no capture of it after 14 June 2025, so no newer snapshot exists to upgrade to. What was tried on 29 Jul 2026: scripts/fetch_page.py with --render 25/--render 40 (the r.jina.ai reader's own headless browser times out after 15 s on every iranair.com URL, HTTP 422), plain direct fetch, --proxy-first, https:// and http://, with and without www, and raw curl — DNS resolves (31.214.172.83) but the TCP connection times out every time, the classic sanctions/IP-filtering signature. Iran Air's Rome office site iranair.it IS live and is registered to \"IRAN AIR the airline of the Islamic Republic of Iran\", but publishes nothing on wheelchairs, disability or assistance, so it only supplies contacts and the general baggage allowance. Substance, unchanged since the 2024 capture: Iran Air publishes NO mobility-aid, wheelchair-battery or dangerous-goods page at all — the null fields reflect the airline's silence, not unreadable pages. A passenger who needs a wheelchair, oxygen, in-flight clinical care, a stretcher, or who wants to bring personal medical equipment into the cabin is treated as a medical case and needs written clearance from the HOMA Air Medical Centre, applied for at least 72 hours before departure. War-disabled veterans and disabled people who show a disability ID card are exempt from medical clearance provided they need no special nursing or medical care (oxygen, vital-sign monitoring, special medical devices). Passengers needing oxygen must use the airline's on-board cylinders; personal oxygen may not be taken into the cabin. There is no online assistance request and no accessibility desk — phone or e-mail the medical centre before booking, and assume every number and deadline here needs confirming. The 2018–2019 portal had FAQ entries titled 'What is the limit on accepting passengers who need a wheelchair?', but only the question titles survive in the archive; the answers were JavaScript-rendered and were never captured.", "searched_urls": [ "https://www.iranair.com/", "https://iranair.com/", "http://www.iranair.com/", "https://www.iranair.com/medical", "https://www.iranair.ir/", "https://iranair.ir/", "https://ebooking.iranair.com/", "https://r.jina.ai/https://www.iranair.com/", "https://web.archive.org/web/20250614153010/https://www.iranair.com/", "https://web.archive.org/web/20240228165744/https://www.iranair.com/medical", "https://web.archive.org/web/20240228144254/https://www.iranair.com/destination-rules", "https://web.archive.org/web/20250606011759/https://www.iranair.com/contact-us", "https://web.archive.org/web/2025/https://www.iranair.com/faq", "https://web.archive.org/web/20191122071033/http://www.iranair.com/Portal/home/?faq/6747/6752/3971/", "http://web.archive.org/cdx/search/cdx?url=iranair.com/medical&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=iranair.com/contact-us&output=json&limit=-5", "http://web.archive.org/cdx/search/cdx?url=iranair.com/destination-rules&output=json&limit=-5", "http://web.archive.org/cdx/search/cdx?url=iranair.com&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=iranair.com*&output=json&from=20250615&limit=300", "https://iranair.it/", "https://iranair.it/en/", "https://iranair.it/en/about-us/", "https://iranair.it/en/contacts/", "https://iranair.it/en/passenger-services/", "https://iranair.it/en/info-fly/", "https://iranair.it/en/iran-air-profile/services/", "https://iranair.it/?s=wheelchair", "https://iranair.it/?s=disabil", "https://iranair.at/en/", "https://www.iranair.co.uk/", "https://www.cao.ir/" ] } }, { "schema_version": "1.1", "slug": "iran-airtour-airline", "name": "Iran Airtour Airline", "iata_code": "B9", "icao_code": "IRB", "country": "Iran, Islamic Republic of", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://iranairtour.ir", "sources": [ { "id": "s1", "title": "قوانین و مقررات — Rules index (Internet Archive snapshot 2025-07-07)", "url": "https://web.archive.org/web/20250707173500/https://iranairtour.ir/Rules", "retrieved": "2025-07-07", "kind": "official" }, { "id": "s2", "title": "Rules — English general rules and regulations, incl. PRM airport-arrival times (Internet Archive snapshot 2025-06-28)", "url": "https://web.archive.org/web/20250628140957/https://iranairtour.ir/rule", "retrieved": "2025-06-28", "kind": "official" }, { "id": "s3", "title": "شرایط و ضوابط حمل بار — Baggage terms and conditions, liability and prohibited dangerous goods (Internet Archive snapshot 2025-07-04)", "url": "https://web.archive.org/web/20250704084628/https://iranairtour.ir/%D8%B4%D8%B1%D8%A7%DB%8C%D8%B7-%D9%88-%D8%B6%D9%88%D8%A7%D8%A8%D8%B7-%D8%AD%D9%85%D9%84-%D8%A8%D8%A7%D8%B1", "retrieved": "2025-07-04", "kind": "official" }, { "id": "s4", "title": "دستورالعمل اجرایی مسافرین بیمار نیازمند تاییدیه پزشکی — Medical clearance instruction (Internet Archive snapshot 2025-07-04)", "url": "https://web.archive.org/web/20250704082703/https://iranairtour.ir/%D9%85%D8%B3%D8%A7%D9%81%D8%B1%D8%A7%D9%86-%D8%A8%D8%A7-%D9%85%D8%B3%D8%A7%D8%A6%D9%84-%D9%BE%D8%B2%D8%B4%DA%A9%DB%8C-%D9%88-%D8%AF%D8%B1%D9%85%D8%A7%D9%86%DB%8C", "retrieved": "2025-07-04", "kind": "official" }, { "id": "s5", "title": "تماس با ما — Contact us (Internet Archive snapshot 2025-07-01)", "url": "https://web.archive.org/web/20250701205333/https://iranairtour.ir/Home/ContactUs", "retrieved": "2025-07-01", "kind": "official" }, { "id": "s6", "title": "iranairtour.ir home page — site navigation and the «فرم درخواست ویلچر» wheelchair-request modal (Internet Archive snapshot 2026-06-25)", "url": "https://web.archive.org/web/20260625122334/https://iranairtour.ir/", "retrieved": "2026-06-25", "kind": "official" } ], "contacts": { "phone": [ { "label": "Airport affairs representative / Tabriz sales office — printed as 0413120, open 24 hours; the number the rules page tells passengers to call if there is a problem at the Iran Airtour check-in counter", "number": "+98 41 3120", "hours": "24 hours", "region": "IR", "src": [ "s2", "s5" ] } ], "email": [ { "label": "info@iranairtour.ir — the only published address; used for the Tehran head office, the Mashhad airport branch and the Tabriz office alike", "address": "info@iranairtour.ir", "src": [ "s5" ] } ], "web_form": [ { "label": "ارتباط با ما — general contact form (name, mobile, subject, message); there is no dedicated assistance-request form", "url": "https://iranairtour.ir/Home/ContactUs", "src": [ "s5" ] }, { "label": "درخواست های ویژه — 'Special requests' area of the booking account (login required); this is where a wheelchair request would be lodged", "url": "https://iranairtour.ir/UserData/SpecialRequests", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "قوانین و مقررات — the rules index (live URL; iranairtour.ir is unreachable from outside Iran)", "url": "https://iranairtour.ir/rules", "src": [ "s1" ] }, { "label": "دستورالعمل اجرایی مسافرین بیمار نیازمند تاییدیه پزشکی — medical clearance and the list of passengers refused carriage (Internet Archive snapshot, 4 Jul 2025)", "url": "https://web.archive.org/web/20250704082703/https://iranairtour.ir/%D9%85%D8%B3%D8%A7%D9%81%D8%B1%D8%A7%D9%86-%D8%A8%D8%A7-%D9%85%D8%B3%D8%A7%D8%A6%D9%84-%D9%BE%D8%B2%D8%B4%DA%A9%DB%8C-%D9%88-%D8%AF%D8%B1%D9%85%D8%A7%D9%86%DB%8C", "src": [ "s4" ] }, { "label": "شرایط و ضوابط حمل بار — baggage terms, liability and the prohibited dangerous-goods list (Internet Archive snapshot, 4 Jul 2025)", "url": "https://web.archive.org/web/20250704084628/https://iranairtour.ir/%D8%B4%D8%B1%D8%A7%DB%8C%D8%B7-%D9%88-%D8%B6%D9%88%D8%A7%D8%A8%D8%B7-%D8%AD%D9%85%D9%84-%D8%A8%D8%A7%D8%B1", "src": [ "s3" ] }, { "label": "Rules (English) — general conditions incl. PRM airport arrival times (Internet Archive snapshot, 28 Jun 2025)", "url": "https://web.archive.org/web/20250628140957/https://iranairtour.ir/rule", "src": [ "s2" ] } ], "notes": "Iran Airtour publishes no phone number at all for its Tehran head office or Mashhad branch — only postal addresses and one shared e-mail. The single usable phone number is 0413120 (Tabriz office / airport-affairs representative, 24 h), transcribed from a 1 July 2025 archive capture; iranairtour.ir has been unreachable from outside Iran ever since, so none of these could be re-verified on 29 July 2026. The site template contains a «فرم درخواست ویلچر» (wheelchair request form) modal asking for ticket, reference and flight number, but no visible link opens it and its instruction text is the travel-agency registration boilerplate, so it may not be functional. Warning: iranairtours.com, listed in some directories as an Iran Airtour domain, was re-registered in February 2026 and now serves an unrelated online-casino site — do not use it." }, "policy": { "notice_hours": { "value": 72, "detail": "Where medical clearance is needed, the doctor's completed form must reach Iran Airtour's approved physicians «حداکثر تا 72 ساعت قبل از پرواز» — at the latest 72 hours before the flight — for final approval and for special services (ویلچر / wheelchair, stretcher, oxygen) to be noted; the clearance is then valid for 72 hours. AGE WARNING: quoted from the 4 July 2025 archive capture — iranairtour.ir has been unreachable from outside Iran since then, so confirm the 72 h before relying on it.", "src": [ "s4" ] }, "how_to_request": { "value": "Declare the need when buying the ticket; where medical clearance applies, submit the medical form to Iran Airtour's medical centre up to 72 h before the flight", "detail": "Sales offices must warn passengers who need clearance, and the medical information form must be recorded at the time of booking. The Tehran medical centre is open daily except Thursday, Friday and holidays, 08:00–14:00; in other cities by prior arrangement with approved doctors. No assistance-only request channel is published. (4 July 2025 capture; no newer copy of this page exists.)", "src": [ "s4" ] }, "fee_charged": { "value": null, "detail": "Not published — Iran Airtour says nothing about whether carrying a wheelchair or mobility aid is free or charged.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Iran Airtour has no mobility-aid or special-assistance page; its rules cover medical clearance, baggage and prohibited goods only. It never states whether a passenger's own manual wheelchair is accepted, or on what terms.", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published — no in-cabin wheelchair stowage rule appears anywhere on the site.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — the site does not say whether a chair is returned at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids; only general free baggage allowances (20 kg domestic / 25 kg international economy) are given.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no wheelchair dimensions of any kind are given.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage space is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Iran Airtour's list of goods «موادی که حمل آنها در پرواز ممنوع می باشد» (whose carriage on the flight is prohibited) includes item 10, «انواع مواد اسیدی: باتریهای خیس، مواد اسیدی، مایعات اسیدی» — acidic materials: wet batteries, acids and acidic liquids. No exception for wheelchair batteries is published. (4 July 2025 capture.)", "src": [ "s3" ] }, "non_spillable": { "value": null, "detail": "Not published. Gel/AGM/dry wheelchair batteries are not mentioned; the prohibited-goods list bans «باطری» (batteries) generically under 'magnetic objects', with no mobility-aid carve-out.", "src": [ "s3" ] }, "lithium_ion": { "value": null, "detail": "Not published — lithium wheelchair batteries are never mentioned. The generic prohibited-goods list bans «باطری» (batteries) with no mobility-aid exception, so written approval should be obtained before travelling.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Iran Airtour states no watt-hour limit for wheelchair batteries; the ICAO/IATA default applies, see the global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Iran Airtour states no watt-hour limit for wheelchair batteries; the ICAO/IATA default applies, see the global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — Iran Airtour states no watt-hour limit for wheelchair batteries; the ICAO/IATA default applies, see the global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — no spare-battery allowance for mobility aids appears on the site.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal insulation or disconnection requirement is stated for mobility aids.", "src": [] }, "documentation": { "value": null, "detail": "Not published for batteries. The only paperwork described is the medical clearance form, and only for passengers travelling as medical cases.", "src": [ "s4" ] } }, "allowed": { "value": null, "detail": "Not published, and the signals are bad: Iran Airtour has no powered-wheelchair rule, its prohibited dangerous-goods list names «باطری» (batteries) and «باتریهای خیس» (wet batteries) with no mobility-aid exception, and «پذیرش scooter در پروازهای بین المللی ... ممنوع می باشد» — scooters are banned on its international flights (the page does not say whether that covers mobility scooters). Clear a powered chair with the airline before booking.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no powered-wheelchair size limits or hold-door figures are given.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "«پذیرش scooter در پروازهای بین المللی شرکت هواپیمایی ایران ایرتور ممنوع می باشد» — the baggage page bans 'scooter' carriage on international flights without defining the word; a mobility-scooter user must get this clarified in writing before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no on-board (aisle) wheelchair is mentioned.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": false, "detail": "Iran Airtour's refusal list states that «مسافرینی که ناتوانی فیزیکی ایشان به گونه ای است که نیازمند به کمک در طول پرواز داشته و فاقد همراه باشند» — passengers whose physical disability means they need help during the flight and who have no companion — are prohibited from flying, and that the airline may refuse carriage or service at its discretion «در صورتیکه قادر به کمک کافی به مسافران ناتوان نباشیم» (if we cannot adequately help disabled passengers). If the companion is judged inadequate, carriage is refused. (4 July 2025 capture.)", "src": [ "s4" ] }, "seating": { "value": null, "detail": "No seating policy for disabled passengers is published. Passengers who cannot use a standard aircraft seat in any of its positions are refused carriage altogether.", "src": [ "s4" ] } }, "damage_liability": { "value": "Weight-based, under the Warsaw Convention and the Hague Protocol", "detail": "«مسئولیت شرکت ... بر مبنای وزن بار تحویل شده ... می باشد» — liability is calculated on the WEIGHT of the checked item under applicable national and international air-transport law. A damage/loss report must be completed before leaving the baggage hall and a written claim filed with the airline's secretariat within the Warsaw Convention / Hague Protocol deadline. Nothing more generous is published for mobility aids. (4 July 2025 capture.)", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "fa (with an English 'Rules' page)", "notes": "AGE WARNING: every rule below is quoted from Internet Archive captures of Iran Airtour's own pages taken in late June / early July 2025 — about thirteen months old. Re-checked 29 July 2026: iranairtour.ir is unreachable from outside Iran. What was tried: scripts/fetch_page.py --render 25 and --render 40 (the r.jina.ai reader's own headless browser times out after 15 s, HTTP 422), plain direct fetch, --proxy-first, http:// and https://, with and without www, raw curl, and the subdomains en., cpanel., academy., fts. and emp.iranairtour.ir — DNS resolves (31.214.248.180) but every TCP connection times out, the classic sanctions/IP-filtering signature. CDX searches (no collapse=urlkey; limit=-N and a domain-wide from=20250701 statuscode:200 text/html sweep) confirm all six cited captures are already the newest that exist: the home page was last captured 25 June 2026, but the rules, baggage, medical-clearance and contact pages have not been captured since 1–7 July 2025. The English mirror en.iranairtour.ir/Rules (6 Jul 2025) was checked as a possible upgrade but archives only the AngularJS shell, with no rules text. iranairtours.com is now a squatted casino site, not the airline. Substance, as of July 2025: Iran Airtour publishes NO wheelchair or mobility-aid carriage policy and no watt-hour rules — the null fields reflect the airline's silence, not unreadable pages. What it does publish is a hard list of passengers it refuses: anyone needing a stretcher, anyone unable to use a standard aircraft seat in any position, anyone whose physical disability means they need help during the flight and who travels without a companion, and explicitly «پذیرش بیماران برانکاردی و بیمارانی که نیاز به اکسیژن کمکی در طول پرواز دارند در حال حاضر ... ممنوع است» (stretcher patients and passengers needing in-flight supplemental oxygen are currently not accepted). The airline also reserves the right to refuse carriage where it judges it cannot adequately assist a disabled passenger, or the companion inadequate. Medical clearance is not triggered by disability alone: war-disabled veterans with an ID card who need no special medical service are exempt, as are people with spinal-cord injuries who need neither stretcher, extra oxygen nor special medical services. Portable oxygen concentrators are allowed for chemical-warfare veterans with safety approval; compressed oxygen cylinders over 5 kg may not be taken into the cabin. PRM passengers are told to be at the airport 3 hours before an international and 1.5 hours before a domestic departure. Three things a human should re-check with the airline in writing: whether the international 'scooter' ban covers mobility scooters, whether the prohibited-goods ban on batteries and wet batteries is applied to wheelchair batteries, and whether any of these thirteen-month-old rules still stand.", "searched_urls": [ "https://www.iranairtour.ir/", "https://iranairtour.ir/", "http://iranairtour.ir/", "https://en.iranairtour.ir/", "https://cpanel.iranairtour.ir/", "https://academy.iranairtour.ir/", "https://fts.iranairtour.ir/", "https://emp.iranairtour.ir/", "https://r.jina.ai/https://iranairtour.ir/", "https://iranairtours.com/", "https://www.iranairtours.com/", "https://web.archive.org/web/20260625122334/https://iranairtour.ir/", "https://web.archive.org/web/20250707173500/https://iranairtour.ir/Rules", "https://web.archive.org/web/20250628140957/https://iranairtour.ir/rule", "https://web.archive.org/web/20250706071906/https://en.iranairtour.ir/Rules", "https://web.archive.org/web/20250704084628/https://iranairtour.ir/%D8%B4%D8%B1%D8%A7%DB%8C%D8%B7-%D9%88-%D8%B6%D9%88%D8%A7%D8%A8%D8%B7-%D8%AD%D9%85%D9%84-%D8%A8%D8%A7%D8%B1", "https://web.archive.org/web/20250704082703/https://iranairtour.ir/%D9%85%D8%B3%D8%A7%D9%81%D8%B1%D8%A7%D9%86-%D8%A8%D8%A7-%D9%85%D8%B3%D8%A7%D8%A6%D9%84-%D9%BE%D8%B2%D8%B4%DA%A9%DB%8C-%D9%88-%D8%AF%D8%B1%D9%85%D8%A7%D9%86%DB%8C", "https://web.archive.org/web/20250701205333/https://iranairtour.ir/Home/ContactUs", "https://web.archive.org/web/20250704081320/https://iranairtour.ir/%D9%BE%D8%B0%DB%8C%D8%B1%D8%B4-%D9%85%D8%B3%D8%A7%D9%81%D8%B1-%D8%AF%D8%B1-%D9%85%D8%B3%DB%8C%D8%B1-%D8%A8%DB%8C%D9%86-%D8%A7%D9%84%D9%85%D9%84%D9%84%DB%8C", "http://web.archive.org/cdx/search/cdx?url=iranairtour.ir&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=iranairtour.ir/rule&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=en.iranairtour.ir/rules&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=en.iranairtour.ir/General-rules-and-regulations&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=iranairtour.ir&matchType=domain&output=json&from=20250701&filter=mimetype:text/html&filter=statuscode:200&limit=300" ] } }, { "schema_version": "1.1", "slug": "iran-aseman-airlines", "name": "Iran Aseman Airlines", "iata_code": "EP", "icao_code": "IRC", "country": "Iran, Islamic Republic of", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.iaa.ir", "sources": [ { "id": "s1", "title": "دانستنیهای مسافر — Passenger information, incl. «ویلچر و وسائل كمك حركتی» wheelchairs & mobility aids (Internet Archive snapshot 2025-05-24)", "url": "https://web.archive.org/web/20250524191925/https://iaa.ir/fa-IR/Main/4923/page/%D8%AF%D8%A7%D9%86%D8%B3%D8%AA%D9%86%DB%8C%D9%87%D8%A7%DB%8C-%D9%85%D8%B3%D8%A7%D9%81%D8%B1", "retrieved": "2025-05-24", "kind": "official" }, { "id": "s2", "title": "موارد پزشکی — Medical guide for air transport of patients (Internet Archive snapshot 2025-05-19)", "url": "https://web.archive.org/web/20250519010448/https://www.iaa.ir/fa-IR/Main/4933/page/%D9%85%D9%88%D8%A7%D8%B1%D8%AF-%D9%BE%D8%B2%D8%B4%DA%A9%DB%8C", "retrieved": "2025-05-19", "kind": "official" }, { "id": "s3", "title": "تماس با ما — Contact us, departmental phone/e-mail table (Internet Archive snapshot 2025-05-19)", "url": "https://web.archive.org/web/20250519023438/https://www.iaa.ir/fa-IR/Main/4920/page/%D8%AA%D9%85%D8%A7%D8%B3-%D8%A8%D8%A7-%D9%85%D8%A7", "retrieved": "2025-05-19", "kind": "official" }, { "id": "s4", "title": "iaa.ir home page — site navigation (Internet Archive snapshot 2025-06-14)", "url": "https://web.archive.org/web/20250614133928/https://www.iaa.ir/", "retrieved": "2025-06-14", "kind": "official" }, { "id": "s5", "title": "رزرواسیون آنلاین آسمان — Iran Aseman online booking engine, nrs.iaa.ir (live page)", "url": "https://nrs.iaa.ir/ibe/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "مرکز پاسخگویی به مسافران — passenger response centre, Tehran (printed 61100-021)", "number": "+98 21 61100", "hours": null, "region": "IR", "src": [ "s3" ] }, { "label": "خدمات فرودگاهی — Airport Services department, the unit the medical page says arranges transfer on and off the aircraft (021-61106587 / 021-61106551)", "number": "+98 21 6110 6587", "hours": null, "region": "IR", "src": [ "s2", "s3" ] }, { "label": "خدمات فرودگاهی — Airport Services, second line (021-61106551)", "number": "+98 21 6110 6551", "hours": null, "region": "IR", "src": [ "s3" ] }, { "label": "تلفنخانه — head-office switchboard (printed 61101-021)", "number": "+98 21 61101", "hours": null, "region": "IR", "src": [ "s3" ] }, { "label": "رسیدگی به شکایات — complaints handling (021-61106566)", "number": "+98 21 6110 6566", "hours": null, "region": "IR", "src": [ "s3" ] } ], "email": [ { "label": "info@iaa.ir — general enquiries (the only address given for passengers)", "address": "info@iaa.ir", "src": [ "s3" ] }, { "label": "Shekayat@iaa.ir — complaints handling", "address": "Shekayat@iaa.ir", "src": [ "s3" ] }, { "label": "paxsales.dg@iaa.ir — passenger sales director's office", "address": "paxsales.dg@iaa.ir", "src": [ "s3" ] } ], "web_form": [ { "label": "انتقاد و پیشنهاد — complaints/suggestions system (no assistance-request form is published)", "url": "https://www.iaa.ir/fa-IR/Main/4990/page/%D8%B3%D8%A7%D9%85%D8%A7%D9%86%D9%87-%D8%AB%D8%A8%D8%AA-%D9%88-%D9%BE%D8%A7%D8%B3%D8%AE%DA%AF%D9%88%DB%8C%DB%8C-%D8%A8%D9%87-%D8%B4%DA%A9%D8%A7%DB%8C%D8%A7%D8%AA", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "دانستنیهای مسافر — the wheelchair and battery rules (live URL; iaa.ir is unreachable from outside Iran)", "url": "https://www.iaa.ir/fa-IR/Main/4923/page/%D8%AF%D8%A7%D9%86%D8%B3%D8%AA%D9%86%DB%8C%D9%87%D8%A7%DB%8C-%D9%85%D8%B3%D8%A7%D9%81%D8%B1", "src": [ "s1" ] }, { "label": "Same page, readable Internet Archive snapshot (24 May 2025)", "url": "https://web.archive.org/web/20250524191925/https://iaa.ir/fa-IR/Main/4923/page/%D8%AF%D8%A7%D9%86%D8%B3%D8%AA%D9%86%DB%8C%D9%87%D8%A7%DB%8C-%D9%85%D8%B3%D8%A7%D9%81%D8%B1", "src": [ "s1" ] }, { "label": "موارد پزشکی — medical clearance rules and the 48-hour deadline (Internet Archive snapshot, 19 May 2025)", "url": "https://web.archive.org/web/20250519010448/https://www.iaa.ir/fa-IR/Main/4933/page/%D9%85%D9%88%D8%A7%D8%B1%D8%AF-%D9%BE%D8%B2%D8%B4%DA%A9%DB%8C", "src": [ "s2" ] } ], "notes": "No disability desk and no accessibility e-mail are published. The Airport Services department (021-61106587 / 021-61106551) is the unit Aseman's own medical page says should be told about a passenger's special conditions so that transfer on and off the aircraft is arranged at both ends — but every number here was transcribed from May 2025 Internet Archive captures, because www.iaa.ir times out from outside Iran and has not been captured by the Archive since 14 June 2025. The airline's booking engine at nrs.iaa.ir/ibe IS live (checked 29 July 2026) and carries no assistance-request channel; ebooking.iaa.ir returns 502 and portal.iaa.ir times out." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline is published for the airline approval a battery-powered wheelchair needs. The only published lead time is 48 hours, and it applies to final approval of the medical form at the company's aviation-medicine centre — which a disabled passenger needing no special medical service does not require.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Tell the sales office when booking and Airport Services before travel; a battery wheelchair additionally needs the airline's approval", "detail": "Aseman requires its own approval («تنها با تأیید شركت هواپیمایی») for any battery-powered wheelchair, but names no channel or deadline. Its medical page tells passengers to inform airport services staff of their special conditions so transfer on and off the aircraft is arranged at origin and destination. Aseman's live booking engine at nrs.iaa.ir/ibe (checked 29 Jul 2026 — the only iaa.ir property reachable from outside Iran) exposes no wheelchair or special-assistance option to a user who is not logged in.", "src": [ "s1", "s2", "s5" ] }, "fee_charged": { "value": false, "detail": "«...به صورت رایگان حمل شود» — battery-powered wheelchairs and other mobility aids for passengers with limited mobility (age, illness or a temporary problem such as a broken leg) are carried free of charge; manual folding chairs are carried free and in addition to the free baggage allowance.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Aseman states no limit on the number of mobility devices per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "«صندلی‌های چرخ دار تاشوی دستی: پذیرش و حمل این نوع ویلچرها هیچگونه محدودیتی نداشته...» — manual folding wheelchairs are accepted and carried with no restriction whatsoever, free of charge and on top of the free baggage allowance.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Aseman describes buying an extra cabin seat for oversized items (max 42 × 40 × 70 cm, 32 kg) but never says a folding wheelchair may be stowed in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. Only prams are explicitly accepted either at the check-in counter or, on request, at the gate.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs — the page says manual folding chairs have no restriction at all. Aseman's general 32 kg per checked piece limit is not stated to apply to mobility aids.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum wheelchair size is given; the page states manual folding chairs are carried without restriction.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage is offered, so no closet dimensions are given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "«صندلی‌های چرخ داری كه با باتری تر کار می کنند: تنها با تأیید شركت هواپیمایی به عنوان جامه‌دان تحویلی پذیرش می شوند» — wet-battery chairs are accepted only with the airline's approval, as checked baggage; the battery fluid must be drained and the battery connections insulated.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "«صندلی های چرخ داری که با باتری خشک کار می‌کنند: تنها با تأیید شركت هواپیمایی و فقط به عنوان جامه‌دان تحویلی پذیرش می‌شود» — dry-battery chairs are accepted only with the airline's approval and only as checked baggage; the battery terminals must be insulated.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery chairs are accepted only with the airline's approval, as checked baggage; the batteries must be disconnected and the terminals insulated against accidental short circuit, and the battery must not exceed 300 Wh.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "«توان باتری نباید از 300 وات ساعت تجاوز نماید. برای وسایلی كه 2 عدد باتری دارد، توان هر یك نباید بیش از 160 وات ساعت باشد» — the battery must not exceed 300 Wh; for a chair fitted with two batteries, each must not exceed 160 Wh. The chair travels as checked baggage with the batteries disconnected. Figure quoted from the 24 May 2025 archive capture; iaa.ir has been unreachable since June 2025, so confirm it before flying.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Aseman requires the battery to be disconnected, not removed into the cabin, and gives no separate limit for a removed battery.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. Aseman's 160 Wh figure applies to a chair fitted with two batteries, not to spare batteries; no spare-battery allowance is published for mobility aids.", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Not published — no spare wheelchair battery allowance appears on the site. The «2 batteries at 160 Wh each» wording describes a chair with two installed batteries, not spares.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "Removal is not required: the chair is accepted as checked baggage with the battery connections disconnected and the terminals insulated. Wet batteries must additionally have the fluid drained.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Terminals must be insulated for every battery type; lithium batteries must also be disconnected «به منظور جلوگیری از اتصالی‌های اتفاقی» (to prevent accidental short circuits), and wet batteries drained before the connections are insulated.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published — no battery spec sheet, MSDS or form is demanded, only the airline's approval.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs are carried free of charge, but every battery type is «تنها با تأیید شركت هواپیمایی» — accepted ONLY with the airline's approval, and only as checked baggage. No approval channel or deadline is published.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs. The general 32 kg limit on a checked piece is not stated to apply to mobility aids.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no size limit for a powered wheelchair and no hold-door figures are given.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — the site does not say whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Aseman's «مسافرین ممنوع السفر» (non-acceptable passengers) list includes people with severe mobility, hearing or visual impairment and anyone who cannot use a standard aircraft seat, unless accompanied by a person able to meet their needs when boarding, deplaning, in flight and during an emergency evacuation. A passenger who cannot reach an emergency exit unaided must travel with a companion aged 16 or over." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Aseman says nothing about an on-board (aisle) wheelchair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information appears anywhere on the site.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Aseman's medical page tells passengers to inform airport services staff of their special conditions «تا در مبدا و مقصد نسبت به انتقال و خروج ایشان از هواپیما خدمات لازم را ارائه نمایند» (so that transfer on and off the aircraft is provided at both ends). But passengers with severe mobility impairment, or unable to use a standard seat, are listed as non-acceptable unless accompanied by someone who can meet their needs while boarding and deplaning.", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "No seating policy for disabled passengers is published (no movable-armrest or bulkhead rule). The only seat-related rule is that a passenger who cannot reach the emergency exit unaided needs a companion aged 16 or over.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published — no liability statement for damaged or lost mobility aids appears on the site.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fa", "notes": "AGE WARNING: every policy figure below is quoted from Internet Archive captures of Aseman's own pages taken in May 2025 (19 and 24 May) — about fourteen months old — because www.iaa.ir is unreachable from outside Iran and the Archive has no capture of it after 14 June 2025. Re-checked 29 July 2026 with the upgraded fetcher: --render 25 and --render 40 (the r.jina.ai reader's own browser times out after 15 s, HTTP 422), plain direct fetch, --proxy-first, http:// and https://, with and without www, and raw curl; DNS resolves (91.212.16.55) but the TCP connection times out, the classic sanctions/IP-filtering signature. CDX (without collapse=urlkey, limit=-N) confirms the four cited captures are already the newest 200s that exist for those URLs. The one Aseman property that is live is the booking engine nrs.iaa.ir/ibe, which carries no accessibility content. Substance, as of the May 2025 captures: a dedicated «ویلچر و وسائل كمك حركتی» section carries manual folding chairs with no restriction and free of charge on top of the baggage allowance, and accepts dry-, wet- and lithium-battery chairs only as checked baggage and only with the airline's prior approval, lithium capped at 300 Wh (160 Wh each where a chair has two batteries). The serious caveat is passenger acceptance, not the device: Aseman's «مسافرین ممنوع السفر» list makes people with severe mobility, hearing or visual impairment — and anyone who cannot use a standard aircraft seat in any position — non-acceptable unless accompanied by a responsible person able to meet their needs at boarding, in flight, on deplaning and in an emergency evacuation; a companion must be at least 16. Someone who cannot use a standard seat at all is on the outright flight-prohibition list. Medical clearance is NOT triggered by disability as such: war-disabled veterans and disabled people needing no special medical service are explicitly exempt, as are people under 60 with a spinal-cord injury who need neither stretcher nor oxygen and can use the seat belt. Where clearance is needed, the form must be finally approved by the company's aviation-medicine centre 48 hours before the flight and is valid for 48 hours. Medical oxygen may only be carried in gaseous form, max 5 kg per passenger; liquid-oxygen systems are banned. Treat all of it as fourteen-month-old information and confirm by phone before travelling.", "searched_urls": [ "https://www.iaa.ir/", "https://iaa.ir/", "http://www.iaa.ir/", "https://www.asemanair.ir/", "https://www.asemanairlines.com/", "https://asemanairlines.ir/", "https://r.jina.ai/https://www.iaa.ir/", "https://nrs.iaa.ir/ibe/", "https://nrs.iaa.ir/ibe/TermsAndConditions", "https://nrs.iaa.ir/ibe/ContactUs", "https://nrs.iaa.ir/ibe/EMDServices", "https://nrs.iaa.ir/api/Content/Download?ID=TermsAndConditions", "https://ebooking.iaa.ir/?lang=en", "https://portal.iaa.ir/", "https://hazard.iaa.ir/Hazard-en.aspx", "https://web.archive.org/web/20250614133928/https://www.iaa.ir/", "https://web.archive.org/web/20250524191925/https://iaa.ir/fa-IR/Main/4923/page/%D8%AF%D8%A7%D9%86%D8%B3%D8%AA%D9%86%DB%8C%D9%87%D8%A7%DB%8C-%D9%85%D8%B3%D8%A7%D9%81%D8%B1", "https://web.archive.org/web/20250519010448/https://www.iaa.ir/fa-IR/Main/4933/page/%D9%85%D9%88%D8%A7%D8%B1%D8%AF-%D9%BE%D8%B2%D8%B4%DA%A9%DB%8C", "https://web.archive.org/web/20250519023438/https://www.iaa.ir/fa-IR/Main/4920/page/%D8%AA%D9%85%D8%A7%D8%B3-%D8%A8%D8%A7-%D9%85%D8%A7", "http://web.archive.org/cdx/search/cdx?url=iaa.ir&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=iaa.ir/fa-IR/Main/4923/page/*&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=iaa.ir/fa-IR/Main/4933/page/*&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=iaa.ir/fa-IR/Main/4920/page/*&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=iaa.ir&matchType=domain&output=json&from=20250615&filter=mimetype:text/html&filter=statuscode:200&limit=200", "https://caa.gov.ir/", "https://www.cao.ir/" ] } }, { "schema_version": "1.1", "slug": "ita-airways", "name": "ITA Airways", "iata_code": "AZ", "icao_code": "ITY", "country": "Italy", "region": "Europe", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.ita-airways.com/it/en/homepage", "sources": [ { "id": "s1", "title": "For an accessible journey — Assistance for passengers with disabilities or reduced mobility", "url": "https://www.ita-airways.com/it/en/book-and-prepare/other-requests/accessible-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Electronic devices and batteries (wheelchairs and mobility aids section)", "url": "https://www.ita-airways.com/it/en/book-and-prepare/travel-information/baggage/electronic-devices-and-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact — ITA Airways Assistance Team country telephone numbers", "url": "https://www.ita-airways.com/it/en/support/utilities/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General conditions of carriage — damages' indemnification and limits of liability", "url": "https://www.ita-airways.com/it/en/legal/conditions-of-carriage-group/conditions-of-carriage-ita", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Restricted and prohibited items", "url": "https://www.ita-airways.com/it/en/book-and-prepare/travel-information/baggage/restricted-and-prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Passenger rights (US site) — Rights of passengers with reduced mobility", "url": "https://www.ita-airways.com/us/en/legal/passenger-rights", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Italy — ITA Airways Assistance Team / call centre (Italian, English)", "number": "+39 06 8596 0020", "hours": "Mon-Sun 7 AM-10 PM", "region": "IT", "src": [ "s3" ] }, { "label": "USA — ITA Airways call centre (English, Italian)", "number": "+1 877 793 1717", "hours": "24 hours", "region": "US", "src": [ "s3" ] }, { "label": "Canada — ITA Airways call centre (French, English, Italian)", "number": "+1 866 725 7077", "hours": "Italian/English 24 h; French daily 9 AM-8 PM", "region": "CA", "src": [ "s3" ] }, { "label": "UK — ITA Airways call centre (English, Italian)", "number": "+44 1904 211300", "hours": "Mon-Fri 8 AM-10 PM, Sat-Sun 8 AM-9 PM", "region": "GB", "src": [ "s3" ] }, { "label": "France — ITA Airways call centre (French, English, Italian)", "number": "+33 1 7343 1280", "hours": "Mon-Fri 8 AM-8 PM, Sat-Sun 9 AM-7 PM", "region": "FR", "src": [ "s3" ] }, { "label": "Germany — ITA Airways call centre (German, English, Italian)", "number": "+49 69 6610 2730", "hours": "Mon-Fri 8 AM-7 PM", "region": "DE", "src": [ "s3" ] }, { "label": "Spain — ITA Airways call centre (Spanish, English, Italian)", "number": "900 861 690", "hours": "Mon-Fri 9 AM-8 PM", "region": "ES", "src": [ "s3" ] }, { "label": "Japan — ITA Airways call centre (Japanese, English, Italian)", "number": "+81 3 4540 0996", "hours": "Mon-Fri 9 AM-5 PM", "region": "JP", "src": [ "s3" ] }, { "label": "United Arab Emirates — ITA Airways call centre (Arabic, English, Italian)", "number": "+971 600 521669", "hours": "Mon-Fri 8 AM-8 PM, Sat-Sun 9 AM-5 PM", "region": "AE", "src": [ "s3" ] } ], "email": [ { "label": "Special assistance / mobility-aid bookings (Assistance Team)", "address": "prenotazione.assistenza@ita-airways.com", "src": [ "s1", "s2" ] } ], "web_form": [ { "label": "PRM complaint form — loss of or damage to a wheelchair or mobility aid on an ITA flight", "url": "https://www.complaint.ita-airways.com/s/complaint?language=it&market=IT&prm=true", "src": [ "s1" ] }, { "label": "Battery-Powered Mobility Aids Form (PDF) — complete and attach to the device", "url": "https://www.ita-airways.com/content/dam/ita/documents/pdf/book-and-prepare/other-requests/accessible-travel/WCHR_TAG_ITA_ENG_2026.pdf", "src": [ "s1" ] }, { "label": "MEDIF medical clearance form (PDF)", "url": "https://www.ita-airways.com/content/dam/ita/documents/pdf/book-and-prepare/other-requests/accessible-travel/MEDIF_Version_EN_edit.pdf", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "For an accessible journey (wheelchairs, batteries, maximum wheelchair dimensions)", "url": "https://www.ita-airways.com/it/en/book-and-prepare/other-requests/accessible-travel", "src": [ "s1" ] }, { "label": "Electronic devices and batteries — wheelchairs and mobility aids", "url": "https://www.ita-airways.com/it/en/book-and-prepare/travel-information/baggage/electronic-devices-and-batteries", "src": [ "s2" ] }, { "label": "Contact — Assistance Team numbers by country", "url": "https://www.ita-airways.com/it/en/support/utilities/contact", "src": [ "s3" ] } ], "notes": "ITA publishes no separate disability-only telephone line: the 'ITA Airways Assistance Team' is reached on the country call-centre numbers listed on the Contact page (about 30 countries), or by email at prenotazione.assistenza@ita-airways.com. No US DOT Complaints Resolution Official page was found on the US site." }, "policy": { "notice_hours": { "value": 48, "detail": "Assistance must be requested at booking or at the latest 48 hours before scheduled departure; the device's technical data sheet and battery specifications must reach the Assistance Team at least 48 h before departure. Stretcher and on-board oxygen therapy need 96 h; passenger-owned medical/postural devices 72 h.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request at booking or later via the ITA Airways Assistance Team (country call-centre numbers) or prenotazione.assistenza@ita-airways.com, at least 48 h before departure", "detail": "Requests go to the Assistance Team by phone (country-specific number) or to prenotazione.assistenza@ita-airways.com. Online check-in is not available to passengers who need assistance — seats are assigned by the Assistance Team or at the airport, where you must arrive at least 2 h before departure.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Assistance is free at every airport under Regulation (EC) 1107/2006, and 'you can carry up to two mobility aids free of charge (e.g. wheel chair and walker)'. One 23 kg bag of medical supplies also travels free in the hold, as do two walking aids such as crutches or a walker.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "'You can carry up to two mobility aids free of charge (e.g. wheel chair and walker).' Two walking aids (crutches, walker) are additionally carried free.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are accepted: 'Your manual wheelchair will be collected at the check-in counter or at the time of boarding at the aircraft door to be loaded into the aircraft hold.'", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "'The transport of a manual, foldable wheelchair in the cabin is permitted, depending on the type of aircraft and the physical characteristics of the wheelchair.' No cabin stowage dimensions are published.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. ITA says the manual chair is collected at check-in or at the aircraft door for loading into the hold, but does not say where it is returned to you on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a figure. ITA states only that limits exist on the overall weight of a wheelchair or mobility aid and that these are checked when authorising transport.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 80, "width_cm": 116, "length_cm": 96, "basis": "max_device", "detail": "Smallest row of ITA's 'Maximum wheelchair dimensions (cm)' table: A220-100/A220-300 and A319/A320/A321 in bulk-load mode = length 96, width 116, height 80. A321/A320/A319 standard 151 x 148 x 109; A350/A339/A332 151 x 148 x 157 (length x width x height). The device must be compatible with the cargo-door opening.", "src": [ "s1" ] }, "notes": "A manual chair is taken at check-in or at the aircraft door; the 'maximum wheelchair dimensions' table applies to any wheelchair, manual or powered.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. ITA allows a folding manual chair in the cabin depending on the aircraft type and the chair's characteristics, but gives no closet dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Unsealed (spillable) battery aids are \"Permitted by ITA Airways. Further information will be provided by the relevant team at the time of booking.\" But \"for wheelchairs and mobility aids, transport authorization issued by the airline is required\": send the technical data sheet with battery specifications to the Assistance Team at least 48 h before departure. One (1) spare battery is permitted for wet batteries.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"For wheelchairs and mobility aids, transport authorization issued by the airline is required\" — the wheelchair's technical data sheet, including battery specifications, must reach the Assistance Team at least 48 h before departure. Where the chair has a sealed battery and can be placed in the hold upright, the battery may stay attached provided it is securely fastened, its electrical contacts are protected against short circuits and the electrical circuits are isolated; 1 spare wet battery or 2 nickel-metal hydride spares.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "\"For wheelchairs and mobility aids, transport authorization issued by the airline is required\": send the manufacturer's data sheet with the battery specifications to the Assistance Team at least 48 h before departure. Cells must be of a tested type (UN Manual of Tests and Criteria, Part III, sub-section 38.3). A battery removed by the user must not exceed 300 Wh (160 Wh each where the device needs two) and travels in the cabin in a protective case; if it is not removed there is no Wh limit.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "'If the battery is not removed, there is no Wh limit.'", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "'In the case the battery is removed by the user, if the mobility aid is specifically designed to allow its removal, the battery must not exceed 300 Wh. For any device that requires two batteries, each battery must not exceed 160 Wh.' Removed batteries travel in the cabin only, in a protective case.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The 100 Wh / 160 Wh table on ITA's batteries page is the general loose-battery and power-bank rule, not a wheelchair-battery rule, so it is not imported here.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "'One (1) spare battery is permitted for wet batteries and two (2) are permitted for nickel-metal hydride batteries.' ITA publishes no spare count for lithium-ion wheelchair batteries.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "Removal is not required: a sealed battery may stay attached where the chair can be loaded upright, and a lithium battery must be removed only where the mobility aid is specifically designed to allow it — it then travels in the cabin in a protective case.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "The battery must be securely attached to the wheelchair, its electrical contacts protected against short circuits, and the electrical circuits isolated.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "Give the Call Centre / Assistance Team the wheelchair's technical data sheet including the battery specifications when booking; download ITA's Battery-Powered Mobility Aids Form, fill it in and attach it to the device. Airline-issued transport authorisation is required for wheelchairs and mobility aids.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but 'for wheelchairs and mobility aids, transport authorization issued by the airline is required': send the manufacturer's data sheet or manual to the Assistance Team at least 48 h before departure for pre-registration and review. Limits apply to battery power, overall weight and dimensions. 'If your mobility aid does not meet the safety requirements, it may not be accepted on board.'", "src": [ "s2", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a figure; ITA says only that limits exist on battery power, overall weight and the dimensions of the wheelchair or mobility aid.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 80, "width_cm": 116, "length_cm": 96, "basis": "max_device", "detail": "Same 'Maximum wheelchair dimensions (cm)' table as for manual chairs — smallest row (A220s and A319/A320/A321 bulk-load mode) is length 96, width 116, height 80. Check the per-aircraft table before travelling.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published; ITA does not say whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Battery-powered personal transport devices (hoverboards, e-scooters, e-bikes, segways, electric monocycles) are banned outright whatever the battery, but that ban is separate from wheelchairs and mobility aids." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "'Our aircrafts are all equipped with manual wheelchairs that can be used for moving from your seat to the restroom.' On flights operated by a third-party airline the on-board wheelchair may not be available.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "ITA does not say any lavatory is wheelchair-accessible. It states only that the on-board toilets are 'equipped with a hand rest support to facilitate their use by passengers with disabilities and reduced mobility (only certain toilets on the aircraft)'.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Per EC 1107/2006 Annex II the crew will accompany you from your seat to the restroom, but they are not obliged to lift you or to help you use the facilities, nor to administer food or medication; a passenger needing that help must travel with a companion.", "src": [ "s1" ] }, "seating": { "value": "Dedicated aisle seats near the crew, assigned at check-in; no emergency-exit rows; companion seat free", "detail": "Each aircraft has dedicated seats for passengers with disabilities or reduced mobility, always next to the aisle, assigned during airport check-in. Emergency-exit seats cannot be assigned. Under ENAC regulation DG16/07/2021 a companion's seat next to the passenger carries no extra charge. On some aircraft the armrest between seats is not fully retractable.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit: 1,519 SDR per passenger for destruction, loss, damage or delay of baggage", "detail": "ITA's general conditions of carriage limit liability for destruction, loss, damage or delay of baggage to 1,519 SDR per passenger; a higher limit applies only if you make a special declaration of interest at check-in and pay a supplementary sum. Loss of or damage to a wheelchair or other mobility aid on an ITA flight is claimed through ITA's dedicated PRM complaint form.", "src": [ "s4", "s1" ] }, "aircraft_hold_note": "ITA's published 'Maximum wheelchair dimensions' (length x width x height, cm): A350 / A330-900 / A330-200 = 151 x 148 x 157; A321 / A320 / A319 = 151 x 148 x 109; A319 / A320 / A321 in bulk-load mode = 96 x 116 x 80; A220-100 / A220-300 = 96 x 116 x 80. The chair must be compatible with the cargo-door opening of the aircraft actually operating the flight." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Everything here comes from ITA's own English pages. Watch three things. (1) There is no dedicated disability phone line — the 'Assistance Team' is the ordinary country call centre, and online check-in is blocked for anyone who has requested assistance, so seats are only assigned by phone or at the airport. (2) A powered chair needs airline-issued transport authorisation, with the manufacturer's data sheet sent at least 48 h ahead; ITA's published Battery-Powered Mobility Aids Form is dated 2026 on the accessibility page and 2024-04-05 on the batteries page (two different PDF URLs). (3) ITA flies to the USA but no US DOT Complaints Resolution Official / disability-assistance page was found — the US-market passenger-rights page only points back to EC 1107/2006. ITA is a Lufthansa Group member; no Lufthansa policy has been imported. On flights operated by a third-party carrier ITA warns that services such as the on-board wheelchair may be unavailable.", "searched_urls": [ "https://www.itaspa.com/en/", "https://www.ita-airways.com/en_en", "https://www.ita-airways.com/it/en/book-and-prepare/other-requests/accessible-travel", "https://www.ita-airways.com/it/en/support/utilities/contact", "https://www.ita-airways.com/it/en/book-and-prepare/travel-information/baggage/restricted-and-prohibited-items", "https://www.ita-airways.com/it/en/book-and-prepare/travel-information/baggage/restricted-and-prohibited-items/electronic-devices-and-batteries", "https://www.ita-airways.com/it/en/book-and-prepare/travel-information/baggage/electronic-devices-and-batteries", "https://www.ita-airways.com/it/en/legal/conditions-of-carriage-group/conditions-of-carriage-ita", "https://www.ita-airways.com/us/en/legal/passenger-rights", "https://www.ita-airways.com/it/en/legal/accessibility-statement" ] } }, { "schema_version": "1.1", "slug": "japan-airlines", "name": "Japan Airlines", "iata_code": "JL", "icao_code": "JAL", "country": "Japan", "region": "Asia Pacific", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.jal.co.jp/", "sources": [ { "id": "s1", "title": "JAL Priority Guest Support — Special Assistance (English)", "url": "https://www.jal.co.jp/en/jalpri/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Assistance for mobility and wheelchairs", "url": "https://www.jal.co.jp/en/jalpri/support/walk.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Inquiries — Special Assistance Desk (English)", "url": "https://www.jal.co.jp/jp/en/jalpri/inquiry/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "お問い合わせ — お手伝いを希望されるお客さま専用デスク（プライオリティ・ゲストセンター）", "url": "https://www.jal.co.jp/jalpri/inquiry/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Information about the Various Device and Facilities", "url": "https://www.jal.co.jp/en/jalpri/aircraft/equipment.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Restricted items (international baggage)", "url": "https://www.jal.co.jp/jp/en/inter/baggage/limit/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Damaged or lost baggage", "url": "https://www.jal.co.jp/jp/en/inter/baggage/accident/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Advance Procedures (Information About the Reservation Process)", "url": "https://www.jal.co.jp/en/jalpri/aircraft/reservation.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Japan (domestic landline, toll-free) — Special Assistance Desk / プライオリティ・ゲストセンター 0120-747-707", "number": "0120-747-707", "hours": "9:00-17:00, open throughout the year (JST). Cannot be reached from mobile phones, international calls or IP phones. Ticket reservations and changes are not handled on this line.", "region": "JP", "src": [ "s3", "s4" ] }, { "label": "Japan / international (mobile, IP and overseas calls, toll) — Special Assistance Desk, Tokyo 03-5460-3783", "number": "+81 3 5460 3783", "hours": "9:00-17:00, open throughout the year (JST)", "region": "JP", "src": [ "s3", "s4" ] }, { "label": "USA & Canada — JAL Information & Reservation 1-800-JAL-FONE", "number": "1-800-525-3663", "hours": "Daily 05:00-18:00 Pacific Time", "region": "US", "src": [ "s3" ] }, { "label": "Outside the US/Canada — JAL Americas Information & Reservation (charges apply)", "number": "+1 310 607 4160", "hours": "Daily 05:00-18:00 Pacific Time", "region": "US", "src": [ "s3" ] }, { "label": "Japan — other special assistance desk (babies/small children, elderly, expectant mothers) 0120-25-0001", "number": "0120-25-0001", "hours": "8:00-20:00, 365 days a year (JST); toll line 03-4330-2525", "region": "JP", "src": [ "s3", "s4" ] } ], "email": [ { "label": "Special assistance enquiries for customers who need hearing or speech assistance (printed as \"jal_priority/at/ask.jal.co.jp\")", "address": "jal_priority@ask.jal.co.jp", "src": [ "s3" ] } ], "web_form": [ { "label": "Special assistance request form — Assistance for mobility and wheelchairs (Americas region)", "url": "https://order.jal.co.jp/request/en/walk?country=ar", "src": [ "s3" ] }, { "label": "Email enquiry form for customers with hearing/speech disabilities, non-JMB members (Japanese)", "url": "https://faq-jp.jal.co.jp/ja/s/ask-pg", "src": [ "s4" ] } ], "relay": [ { "label": "Free FAX service (Japan)", "detail": "0120-747-606, open throughout the year. Send the downloadable FAX enquiry form or your own written enquiry.", "src": [ "s3", "s4" ] }, { "label": "JAL Telephone Relay Service (chat)", "detail": "For customers with hearing and speech disabilities in Japan and Guam only: https://www.jal.co.jp/en/jalpri/live_help.html", "src": [ "s3" ] }, { "label": "USA — TTY via National Relay Service", "detail": "Customers in the U.S. who are deaf or have a hearing/speech impairment and use a text telephone (TTY) can dial 711; the relay operator contacts Japan Airlines.", "src": [ "s3" ] }, { "label": "Japan — remote sign-language interpreting (遠隔手話通訳サービス)", "detail": "Enquiries via the Nippon Foundation Telephone Relay Service (日本財団電話リレーサービス); advance registration required. Available during each call centre's opening hours.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Assistance for mobility and wheelchairs (battery flowchart, per-aircraft cargo sizes)", "url": "https://www.jal.co.jp/en/jalpri/support/walk.html", "src": [ "s2" ] }, { "label": "JAL Priority Guest Support (Special Assistance) home", "url": "https://www.jal.co.jp/en/jalpri/", "src": [ "s1" ] }, { "label": "Inquiries — Special Assistance Desk contacts", "url": "https://www.jal.co.jp/jp/en/jalpri/inquiry/", "src": [ "s3" ] }, { "label": "Restricted items — lithium batteries and electric wheelchairs", "url": "https://www.jal.co.jp/jp/en/inter/baggage/limit/", "src": [ "s6" ] } ], "notes": "The Japanese-language site names the same desk プライオリティ・ゲストセンター (Priority Guest Center) and publishes identical numbers: 0120-747-707 (landline, free) and 03-5460-3783 (mobile, toll), 9:00-17:00 year-round. For flights departing overseas JAL directs you to the nearest JAL branch office (https://www.jal.co.jp/en/information/branch/)." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline in hours is published. JAL says to register support information \"at the time of the reservation\" via the website or by phone, and to \"consult with us at the time of the reservation\" about wheelchair size, weight, battery type and loading method.", "src": [] }, "how_to_request": { "value": "Register your support information when booking on the JAL website, or call the Special Assistance Desk / Priority Guest Center (0120-747-707 or 03-5460-3783); an online special assistance request form is offered in the Americas region", "detail": "\"If you wish to use a wheelchair, please register your support information through the JAL website or by contacting us by phone.\" Some information cannot be registered online, in which case JAL asks you to phone the call centre after booking. Email, free fax and remote sign-language interpreting are offered for hearing/speech disabilities.", "src": [ "s2", "s3", "s8" ] }, "fee_charged": { "value": false, "detail": "\"It is free of charge for a customer to check their wheelchair.\" Canes and walking aids may also be taken into the cabin free of charge, and airport wheelchairs are free to borrow at all airports.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "JAL does not publish a number of mobility devices carried free per passenger; it states only that checking your wheelchair is free of charge.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are checked free of charge. JAL asks in advance whether the chair is foldable, its size (height, width, depth — folded size for foldable chairs) and its weight, because loadable size and weight vary by aircraft.", "src": [ "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "US routes only: \"For customers who request to bring their own wheelchairs into the cabins of flights departing from and arriving in the U.S., please ask at the airport counter on the day of the flight date.\" No general in-cabin wheelchair stowage is published for other routes; canes, crutches and walking aids may be taken into the cabin.", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "\"We will return them at the arrival lobby baggage claim area, or if we checked the wheelchair near the boarding gate at the time of departure, we will return it close to the aircraft doorway.\" Using your own chair as far as the aircraft must be arranged at the time of reservation.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published. JAL asks for the chair's weight in advance and warns that \"there are restrictions on the size (height, width, depth) and weight of wheelchairs that can be loaded depending on aircraft\" — the actual limit is given case-by-case on consultation.", "src": [] }, "max_dimensions": { "height_cm": 70, "width_cm": 60, "length_cm": 107, "detail": "Smallest figures in JAL's \"[by aircraft type] Maximum Size of Cargo\" table: height 70 cm (EMBRAER170/190), width 60 cm (ATR42-600/72-600), depth 107 cm (DHC-8-400). These are maximum loadable cargo sizes, not a stated maximum wheelchair size. Widebodies (767/777/787/A350) allow 142 cm H x 147 cm W x 139 cm D (767: 109 cm W). Full table in aircraft_hold_note.", "src": [ "s2" ], "basis": "hold_compartment" }, "notes": "\"Because there are restrictions on the height of the cargo hold with some aircraft, wheelchairs may be kept lying on their sides. At the time of the reservation, please consult with us about the loading method.\" Airport loan wheelchairs are free at all airports and include non-metallic wooden chairs that pass through metal detectors, a wide type, a big-customer type and a full-reclining model.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published; on US flights you must ask at the airport counter on the day of travel.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "JAL's battery flowchart lists \"Wet Batteries — Lead-Acid, Gel, Silicon\" as \"Acceptable as checked baggage only (Carry-on prohibited)\" when powering the wheelchair. Spares are treated differently: a spillable (liquid refill type) spare is \"Not Acceptable for transport\".", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Non-spillable sealed wet batteries and Dry / Nickel-Metal Hydride (Ni-MH) / Nickel-Cadmium (Ni-CD) batteries are \"Acceptable as checked baggage only (Carry-on prohibited)\". Spares: one sealed non-spillable battery per person as checked baggage; two Ni-MH / Ni-CD / dry spares per person as checked baggage.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "\"Lithium Ion (Li-Ion): Attached to wheelchair → Allowed only in check-in baggage. Removed from wheelchair → Carry-on only if it is less than 300Wh.\" The general 160 Wh ban on lithium-ion devices in JAL's restricted-items list does not apply to electric wheelchairs, which are handled under the wheelchair battery flowchart.", "src": [ "s2", "s6" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour ceiling is published for a lithium-ion battery that stays attached to the wheelchair — such a chair is \"allowed only in check-in baggage\" with no Wh figure given.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "A lithium-ion battery removed from the wheelchair is \"Carry-on only if it is less than 300Wh\" (JAL's wording is \"less than 300Wh\"). Batteries removed from the main unit are not counted against the spare-battery allowance.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare lithium-ion batteries are \"Acceptable as carry-on only\": \"～160Wh: 2pcs\" and \"160Wh～300Wh: 1pc\".", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "One spare lithium-ion battery between 160 Wh and 300 Wh, or two spares of up to 160 Wh each, carry-on only. Non-lithium spares: 1 sealed non-spillable, or 2 Ni-MH / Ni-CD / dry batteries, checked baggage only. Spillable (liquid refill) spares are not accepted at all.", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "Removal is optional for a removable lithium-ion battery: attached to the chair it travels in the hold, removed it travels in the cabin if under 300 Wh. If the battery is NOT removable the chair is accepted only when malfunction can be prevented, the connecting wires can be disconnected, or short-circuiting can be prevented — otherwise \"Not Acceptable for transport\".", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "For a non-removable battery JAL requires that one of the following can be done: \"1. make sure that malfunctions do not occur 2. disconnect the connecting wires 3. prevent short circuit (short-out)\". Batteries generally must be stored separately to prevent shorts, with terminals taped or each battery in its own bag or protective pouch.", "src": [ "s2", "s6" ] }, "documentation": { "value": "Battery information must be verifiable at check-in (visual inspection); no spec sheet or MSDS demanded", "detail": "\"Since we will also visually check your battery at the airport on the day of your flight, please check the location where you can check your battery information in advance to ensure a smoother check-in process.\" JAL also links manufacturer and industry-association pages (Japan Association of Wheelchair and Seating, 電動車いす安全普及協会, WHILL) for model-specific loading procedures.", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "Electric wheelchairs are carried; JAL asks for the battery type, whether the chair folds, its size and its weight at booking, and inspects the battery visually at check-in. A chair whose battery is NOT removable is refused unless at least one of three measures is possible: make sure malfunctions do not occur, disconnect the connecting wires, or prevent short circuit.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for powered chairs. JAL states restrictions vary by aircraft and asks users of heavy electric or sport wheelchairs who want to ride to the aircraft side to consult at the time of reservation.", "src": [] }, "max_dimensions": { "height_cm": 70, "width_cm": 60, "length_cm": 107, "detail": "The same \"[by aircraft type] Maximum Size of Cargo\" table applies to powered chairs: smallest across the fleet is 70 cm high (E170/E190), 60 cm wide (ATR42/72-600), 107 cm deep (DHC-8-400). These are maximum loadable cargo dimensions, not an explicitly stated maximum wheelchair size.", "src": [ "s2" ], "basis": "hold_compartment" }, "gate_delivery": { "value": true, "detail": "If the wheelchair was checked near the boarding gate at departure, JAL returns it close to the aircraft doorway on arrival; otherwise at the baggage claim area.", "src": [ "s2" ] }, "notes": "US routes only: \"Wheelchair fare adjustment (Flights to and from the US)\" — if you book a more expensive JAL flight because your preferred flight would not fit your wheelchair, you can claim the fare difference, provided both flights are JAL-operated, same city pair, same day, with reasonable documentation; qualifying requests are processed within 30 days." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "On-board wheelchairs are carried for moving within the cabin (seat surface 300 mm wide x 340 mm deep, 800 mm high) but \"these are not available on some small aircraft (DHC-8-400 Cargo Combi & ATR42-600)\".", "src": [ "s2", "s5" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"For the cabins of mid-sized aircraft and larger, there are restrooms that can be used with wheelchairs.\" The door opens wide, a support handle is fitted inside and the lavatory can be used with the door open behind an aisle-side curtain.", "src": [ "s2", "s5" ] }, "transfer_assistance": { "value": true, "detail": "\"Cabin crew can provide assistance in transfers between your seat and an on-board wheelchair, and round-trips between your seat and the lavatory door.\" At the airport, staff assist with stairs, boarding and cabin movement using lifts, assist stretchers, boarding chairs, step-elimination boards and wheelchair stairlifts where available.", "src": [ "s2", "s5" ] }, "seating": { "value": true, "detail": "\"We will do our best to secure a seat according to your requests, such as a seat with a movable armrest, or a seat close to the restroom. Please consult with us at the time of the reservation.\" An upper-body support belt or a borrowed child seat is available for customers who cannot maintain a sitting position.", "src": [ "s2", "s5" ] } }, "damage_liability": { "value": "Compensation under the Montreal Convention and JAL's International Conditions of Carriage; no mobility-aid-specific full-value rule published", "detail": "\"For baggage damage eligible for compensation, in principle, your bag will be returned to you after it has been repaired\", with compensation \"in accordance with JAL's International Conditions of Carriage\". Accepting delivery without complaint is presumed to mean the baggage arrived in good condition under the Montreal Convention, so report damage before leaving the airport.", "src": [ "s7" ] }, "aircraft_hold_note": "JAL's \"[by aircraft type] Maximum Size of Cargo\" (Height x Width x Depth) with cargo door apertures: 737-800 81 x 114 x 127 cm, door max 89 x 122 / min 84 x 122 cm; 767-300 142 x 109 x 139 cm, door max 167 x 178 / min 109 x 97 cm; 777-300 142 x 147 x 139 cm, door max 170 x 269 / min 114 x 91 cm; 787-8/9 142 x 147 x 139 cm, door max 170 x 269 / min 114 x 102 cm; A350-900/1000 142 x 147 x 139 cm, door max 168 x 285 / min 76 x 95 cm; EMBRAER170/190 70 x 100 x 110 cm, door max 90 x 110 / min 78 x 99 cm; DHC-8-400 145 x 84 x 107 cm, door max 143 x 127 / min 148 x 50 cm; ATR42-600/72-600 160 x 60 x 110 cm, door max 150 x 126 / min 122 x 61 cm. Because some holds are short, wheelchairs may be loaded lying on their side — discuss the loading method when booking." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en, ja", "notes": "JAL's accessibility content lives on a dedicated \"JAL Priority Guest Support\" microsite (jal.co.jp/en/jalpri/ in English, jal.co.jp/jalpri/ in Japanese) with the same policy and the same desk numbers in both languages; the Japanese pages name the desk プライオリティ・ゲストセンター (Priority Guest Center), 0120-747-707 free from landlines and 03-5460-3783 from mobiles, 9:00-17:00 year-round. Battery rules are published as a flowchart image whose alt text carries the full decision tree: 300 Wh for a removed lithium-ion battery carried in the cabin, no Wh cap for a battery left attached to the chair, and outright refusal of a chair with a non-removable battery that cannot be made safe. Wet lead-acid/gel/silicon batteries powering the chair are accepted as checked baggage, but a spillable spare is not carried at all. The per-aircraft table is labelled \"Maximum Size of Cargo\" — hold capacity, not a stated maximum chair size — and the binding narrow-body figures are the ATR42/72 (60 cm wide) and the E170/E190 (70 cm high). Regional JAL Group turboprops (DHC-8-400 Cargo Combi, ATR42-600) carry no on-board aisle chair. Two US-specific accommodations are published: in-cabin carriage of your own wheelchair on request at the airport for US flights, and a fare-difference refund if your chair does not fit your preferred JAL flight. The FAQ articles linked from the mobility page (faq-jp.jal.co.jp) are JavaScript-only and could not be read.", "searched_urls": [ "https://www.jal.co.jp/jp/en/support/", "https://www.jal.co.jp/en/jalpri/", "https://www.jal.co.jp/en/jalpri/support/walk.html", "https://www.jal.co.jp/jp/en/jalpri/inquiry/", "https://www.jal.co.jp/jalpri/inquiry/", "https://www.jal.co.jp/en/jalpri/aircraft/reservation.html", "https://www.jal.co.jp/en/jalpri/aircraft/equipment.html", "https://www.jal.co.jp/en/inter/baggage/", "https://www.jal.co.jp/jp/en/inter/baggage/limit/", "https://www.jal.co.jp/jp/en/inter/baggage/accident/", "https://faq-jp.jal.co.jp/en/s/article/jdsp000000R0000000015057dom", "https://faq-jp.jal.co.jp/en/s/article/jdsp25112616143087315751dom" ] } }, { "schema_version": "1.1", "slug": "japan-transocean-air", "name": "Japan Transocean Air", "iata_code": "NU", "icao_code": "JTA", "country": "Japan", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://jta-okinawa.com/", "sources": [ { "id": "s1", "title": "JTA official site — 路線・サービス menu, 'お手伝いを希望されるお客さまへ' (for customers who need assistance) links to JAL's Priority Guest support", "url": "https://jta-okinawa.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "JTA 各種約款 / Conditions of carriage — JAL (JL)-numbered JTA-operated flights are governed by the joint JAL / J-Air / JAC / HAC / JTA domestic conditions of carriage", "url": "https://jta-okinawa.com/agreement/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "JAL Priority Guest Support — 歩行が不自由なお客さま (checked wheelchairs, powered-chair battery flowchart, per-aircraft allowable cargo sizes)", "url": "https://www.jal.co.jp/jp/ja/jalpri/support/walk.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "JAL Priority Guest Support — お問い合わせ (Priority Guest Center contacts, fax and relay services)", "url": "https://www.jal.co.jp/jp/ja/jalpri/inquiry/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "JAL Priority Guest Support — 設備・備品 (on-board wheelchair, wheelchair-accessible lavatory, movable armrests)", "url": "https://www.jal.co.jp/jp/ja/jalpri/aircraft/equipment.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "JAL Priority Guest Support hub (the page JTA's site links to as its assistance information)", "url": "https://www.jal.co.jp/jalpri/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "JTA 機材情報 / Fleet information — Boeing 737-800 (738/73H)", "url": "https://jta-okinawa.com/aircraft_information/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Japan — JAL Priority Guest Center, toll-free from landlines (0120-747-707)", "number": "0120-747-707", "hours": "9:00-17:00, open daily", "region": "JP", "src": [ "s4" ] }, { "label": "Japan — JAL Priority Guest Center, Tokyo (charged, 03-5460-3783)", "number": "+81 3 5460 3783", "hours": "9:00-17:00, open daily", "region": "JP", "src": [ "s4" ] }, { "label": "Japan — JAL Priority Guest Center free fax (0120-747-606)", "number": "0120-747-606", "hours": "Open daily", "region": "JP", "src": [ "s4" ] }, { "label": "Japan — JAL domestic reservations and information, toll-free (0120-25-0001)", "number": "0120-25-0001", "hours": "8:00-20:00, open daily", "region": "JP", "src": [ "s4" ] }, { "label": "Japan — JAL domestic reservations and information, charged (03-4330-2525)", "number": "+81 3 4330 2525", "hours": "8:00-20:00, open daily", "region": "JP", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "JAL assistance request form — passengers with walking difficulties", "url": "https://order.jal.co.jp/request/ja/walk?country=ar", "src": [ "s4" ] }, { "label": "JAL Special Assistance registration service (store your assistance needs on your JMB profile)", "url": "https://www.jal.co.jp/jp/ja/jalpri/deals/card.html", "src": [ "s6" ] }, { "label": "JAL fax enquiry form (PDF) for the free fax service", "url": "https://www.jal.co.jp/jp/ja/jalpri/common/pdf_sites/faxform.pdf", "src": [ "s4" ] } ], "relay": [ { "label": "Remote sign-language interpretation / Nippon Foundation Telephone Relay Service", "detail": "Available during each call centre's opening hours; advance registration with the Nippon Foundation Telephone Relay Service is required. A free fax service (0120-747-606) and an email enquiry channel are also offered for deaf and speech-impaired customers.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "JAL Group Priority Guest Support — passengers with walking difficulties (wheelchairs and batteries)", "url": "https://www.jal.co.jp/jp/ja/jalpri/support/walk.html", "src": [ "s1", "s3" ] }, { "label": "JAL Group Priority Guest Support hub — the page JTA's own site links to as 'お手伝いを希望されるお客さまへ'", "url": "https://www.jal.co.jp/jalpri/", "src": [ "s1" ] }, { "label": "JTA conditions of carriage (JAL Group joint domestic conditions apply to JL-numbered JTA-operated flights)", "url": "https://jta-okinawa.com/agreement/", "src": [ "s2" ] } ], "notes": "JTA publishes no accessibility contact of its own. Its 路線・サービス menu sends passengers who need assistance to JAL's Priority Guest pages, and its booking, timetable, airport and contact links all point at jal.co.jp, so the JAL Priority Guest Center is the working accessibility channel for JTA flights." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. The JAL Group pages that JTA links to ask you to declare the chair and its battery when you book, and to confirm at that point how the chair will be loaded.", "src": [ "s3" ] }, "how_to_request": { "value": "Tell JAL/JTA when booking, or contact the JAL Priority Guest Center (0120-747-707 / 03-5460-3783, 9:00-17:00 daily) or use JAL's online assistance request form", "detail": "JTA's own site has no assistance page: its route-and-service menu links 'お手伝いを希望されるお客さまへ' straight to JAL's Priority Guest support, so requests are made to the JAL Priority Guest Center by phone, free fax, the online request form, or by registering your needs on your JAL Mileage Bank profile.", "src": [ "s1", "s3", "s4", "s6" ] }, "fee_charged": { "value": false, "detail": "'お客さまの車いすは無料でお預かりいたします' — your wheelchair is accepted free of charge.", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried free as checked items. You are asked to state whether the chair folds, its dimensions (folded, if it folds) and its weight.", "src": [ "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published on the JAL Group pages that JTA links to.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. The pages describe assistance up to the aircraft and transfer help, but do not say where your own chair is returned on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published as a figure. The page says only that some aircraft limit the size (height, width, depth) and weight of the wheelchair that can be loaded, and asks passengers who are unsure to check with the reservations centre or the Priority Guest desk in advance.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": 81, "width_cm": 114, "length_cm": 127, "basis": "hold_compartment", "detail": "JAL Group's per-aircraft '貨物の許容サイズ（目安）' (guide to allowable cargo size) for the Boeing 737-800 (73H), the type JTA's fleet page lists: height 81 cm, width 114 cm, depth 127 cm. On aircraft where hold height is limited the chair may be loaded lying on its side.", "src": [ "s3", "s7" ] }, "notes": "Assistance is graded by how far you can walk (to the gate, to the aircraft door, or to the seat with transfer help). An upper-body support belt and loan child seats are available for passengers who cannot hold a seated position, arranged at booking.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "非防漏型（Spillable）— the type you top up with fluid — 'お預かりできません': not accepted as checked baggage and not permitted in the cabin either.", "src": [ "s3" ] }, "non_spillable": { "value": true, "detail": "防漏型（Non-Spillable）sealed lead-acid, gel or silicon batteries are accepted as checked baggage only, with a limit of one spare per person. Dry-cell, Ni-MH and Ni-Cd batteries are likewise checked-baggage only.", "src": [ "s3" ] }, "lithium_ion": { "value": true, "detail": "Accepted. If the lithium-ion battery stays fitted to the chair, the chair is accepted as checked baggage; if the battery is removed it may only be carried in the cabin, and only up to 300 Wh.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a lithium-ion battery that stays fitted to the chair — the flowchart says only that the chair is then accepted as checked baggage. This is not a statement that there is no limit.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "'車いすから取り外した場合 → 300Wh以下に限り機内持ち込みのみ可能です' — a battery removed from the chair may be carried only in the cabin and only if it is 300 Wh or less.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare lithium-ion batteries are cabin-carry only: up to 160 Wh, two are allowed; from 160 Wh to 300 Wh, one is allowed. A battery removed from the chair itself does not count towards the spare allowance.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion spares: 2 pieces up to 160 Wh each, or 1 piece between 160 Wh and 300 Wh — cabin only. Ni-MH / Ni-Cd spares: 2 per person, checked baggage only. Sealed non-spillable wet batteries: 1 per person, checked baggage only.", "src": [ "s3" ] }, "removal_required": { "value": false, "detail": "Not required. A lithium-ion battery may stay fitted, in which case the chair travels in the hold; if it is removed it must be carried in the cabin.", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "Where the battery cannot be removed, the chair is only accepted if one of the following can be done: put it in a state where it cannot be activated accidentally, disconnect the leads, or prevent a short circuit.", "src": [ "s3" ] }, "documentation": { "value": true, "detail": "JAL asks you to check the loading procedure for your chair through the manufacturer or the wheelchair/powered-chair associations it links to, and warns that the battery is also checked visually at the airport on the day — so you should know in advance where the battery information is displayed on your chair.", "src": [ "s3" ] } }, "allowed": { "value": "conditional", "detail": "Powered chairs are accepted, but the JAL Group flowchart ends in refusal in two cases: a wheelchair with a spillable (non-leakproof, refillable) wet battery is not accepted at all, and a chair whose battery cannot be removed is only accepted if it can be made safe against inadvertent activation, or its leads disconnected, or short circuits prevented — if none of those is possible, 'お預かりできません' (we cannot accept it).", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a figure; the page says only that some aircraft limit the weight of the chair that can be loaded.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": 81, "width_cm": 114, "length_cm": 127, "basis": "hold_compartment", "detail": "Same JAL Group allowable-cargo-size guide as for manual chairs — Boeing 737-800 (73H), the type JTA's fleet page lists: 81 cm high, 114 cm wide, 127 cm deep. Heavier powered chairs and sports chairs used right up to the aircraft are loaded in a different position, so the maximum size that can be carried is smaller; discuss at booking.", "src": [ "s3", "s7" ] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "If you want to use a heavy powered chair or a sports chair all the way to the aircraft, JAL says the loading position differs and tighter size limits apply — raise it when booking." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "The JAL Group Priority Guest equipment page lists an on-board wheelchair for moving about the cabin (seat 300 mm wide, 340 mm deep, 800 mm from the floor); tell the cabin crew when you want to use it. The page does not break availability down by aircraft type or by JAL Group carrier, and JTA operates Boeing 737-800s, so confirm with the Priority Guest Center.", "src": [ "s5", "s7" ] }, "accessible_lavatory": { "value": null, "detail": "Not confirmed for JTA. The JAL Group equipment page describes a lavatory with a wide door a wheelchair can enter, internal grab handles and an aisle curtain, but it does not say which aircraft have one, and JTA operates only Boeing 737-800s.", "src": [ "s5", "s7" ] }, "transfer_assistance": { "value": true, "detail": "Assistance is offered according to how far you can walk, including help up and down steps, transfer into and out of the seat and movement inside the cabin. An upper-body support belt is available for passengers who cannot maintain a seated position (arrange at booking).", "src": [ "s3" ] }, "seating": { "value": null, "detail": "Not published in text. The JAL Group equipment page lists '座席（可動式ひじ掛け）' — seats with movable armrests — as cabin equipment, but shows only photographs and names no aircraft or rows, and JTA publishes nothing of its own.", "src": [ "s5" ] } }, "damage_liability": { "value": null, "detail": "Not published on the accessibility pages. The applicable contracts are the joint JAL / J-Air / JAC / HAC / JTA domestic conditions of carriage (for JL-numbered JTA-operated flights) and JTA's own international conditions of carriage, both issued only as PDFs, which were not opened.", "src": [ "s2" ] }, "aircraft_hold_note": "JTA's fleet page lists the Boeing 737-800 (738/73H). For that type the JAL Group guide gives an allowable cargo size of 81 cm high x 114 cm wide x 127 cm deep, with cargo-door apertures of 89 x 122 cm (large door) and 84 x 122 cm (small door). Where hold height is limited the chair may be loaded on its side." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "ja", "notes": "JTA publishes no accessibility or mobility-aid policy of its own. Its own site is the authority for two things only: its 路線・サービス menu links 'お手伝いを希望されるお客さまへ' (customers who need assistance) directly to JAL's Priority Guest support at jal.co.jp/jalpri, and its conditions-of-carriage page states that passengers on JAL (JL)-numbered JTA-operated flights are covered by the joint 'JAL / J-Air / JAC / HAC / Japan Transocean Air common domestic conditions of carriage'. Every policy figure in this record therefore comes from the JAL Group Priority Guest pages that JTA designates, and is labelled as such. Two cautions for a human reviewer: (a) the wheelchair size figures are JAL's per-aircraft allowable cargo-size guide for the 737-800, not a JTA-stated maximum chair size; (b) the on-board wheelchair and accessible-lavatory entries on the JAL equipment page carry no aircraft list, so their availability on JTA's 737-800s is not proven — the Priority Guest Center should be asked. JTA's English (en.jta-okinawa.com) and Traditional Chinese sites are corporate mirrors with no assistance content; jta-okinawa.com/en/ returns 404.", "searched_urls": [ "https://jta-okinawa.com/", "https://jta-okinawa.com/en/", "https://jta-okinawa.com/service/", "https://jta-okinawa.com/support/", "https://jta-okinawa.com/agreement/", "https://jta-okinawa.com/aircraft_information/", "https://jta-okinawa.com/booking_system/cautionary_points/", "https://www.jal.co.jp/jalpri/", "https://www.jal.co.jp/jp/ja/jalpri/support/walk.html", "https://www.jal.co.jp/jp/ja/jalpri/inquiry/", "https://www.jal.co.jp/jp/ja/jalpri/aircraft/equipment.html" ] } }, { "schema_version": "1.1", "slug": "jazeera-airways-", "name": "Jazeera Airways", "iata_code": "J9", "icao_code": "JZR", "country": "Kuwait", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.jazeeraairways.com/en-kw", "sources": [ { "id": "s1", "title": "Wheelchair Assistance Service (WCHR / WCHS / WCHC, service charges, travellers' notes)", "url": "https://www.jazeeraairways.com/en-kw/add-ons/at-the-airport/wheelchair-service-request", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "FAQs — Special Assistance section (own wheelchair, batteries, onboard facilities, 48-hour notice, service cost)", "url": "https://www.jazeeraairways.com/en-kw/help/faqs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Terms and Conditions / Conditions of Carriage (Article 6.2 Special Assistance, Article 7 Baggage, Article 12 Liability for damage)", "url": "https://www.jazeeraairways.com/en-kw/terms-and-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Jazeera Airways homepage — call centre hours and customer relations email banner", "url": "https://www.jazeeraairways.com/en-kw", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us", "url": "https://www.jazeeraairways.com/en-kw/help/contact-us", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Kuwait — Jazeera Airways call centre (short code 177)", "number": "177", "hours": "7AM to 11PM", "region": "KW", "src": [ "s2", "s4" ] } ], "email": [ { "label": "Customer relations (refunds and enquiries)", "address": "customer.relations@jazeeraairways.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Contact Us — select country and city for the local Jazeera office", "url": "https://www.jazeeraairways.com/en-kw/help/contact-us", "src": [ "s5" ] }, { "label": "Manage Booking — add Special Assistance to an existing booking", "url": "https://www.jazeeraairways.com/en-kw/manage-booking", "src": [ "s1" ] }, { "label": "Feedback form", "url": "https://www.jazeeraairways.com/en-kw/feedback", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchair Assistance Service (WCHR / WCHS / WCHC and charges)", "url": "https://www.jazeeraairways.com/en-kw/add-ons/at-the-airport/wheelchair-service-request", "src": [ "s1" ] }, { "label": "FAQs — Special Assistance", "url": "https://www.jazeeraairways.com/en-kw/help/faqs", "src": [ "s2" ] }, { "label": "Conditions of Carriage (Article 6.2 Special Assistance)", "url": "https://www.jazeeraairways.com/en-kw/terms-and-conditions", "src": [ "s3" ] } ], "notes": "No dedicated accessibility phone line or email is published. The Contact Us page is a country/city selector widget that renders no numbers to a plain fetch; 177 is the Kuwait call-centre short code quoted in the FAQ, and the homepage banner gives the call-centre hours and the customer relations address. Jazeera's 'Accessibility Statement' link is about the website, not about air travel." }, "policy": { "notice_hours": { "value": 48, "detail": "'Contact Jazeera directly: reach out to our customer service team by phone or email at least 48 hours before your flight.' Special assistance should be requested at booking or at least 48 hours before take-off, and Jazeera warns there are a limited number of special-assistance places on each flight. Passengers needing wheelchair assistance are told to arrive 2-3 hours before departure.", "src": [ "s2" ] }, "how_to_request": { "value": "Request Special Assistance when booking, add it later through Manage Booking, or call/email the call centre at least 48 h before departure; wheelchair assistance can also be bought at airport check-in subject to availability", "detail": "Three published routes: during flight booking, through Manage Booking, or at the airport check-in counter (subject to availability). Note Article 6.2.2 of the conditions of carriage: acceptance for carriage of people requiring special assistance is subject to prior arrangement, and failure to advise at booking and appropriately in advance 'will result in the service being unavailable and being refused without refund or credit'.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": null, "detail": "Not published for your own device — Jazeera says only that 'personal wheelchairs will be accepted as checked baggage' and never states that carrying them is free. Jazeera does charge for its own wheelchair assistance service: the wheelchair service page quotes 16 KWD per flight segment and 32 KWD for a full journey transfer, while the FAQ quotes KWD 15 one way per person for the airport service and KWD 15 one way for the transfer.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "'Yes. You can bring your own manual or battery-powered wheelchair or mobility device. Jazeera will stow it safely in the cargo hold and provide an aisle chair for boarding if needed.' 'Personal wheelchairs will be accepted as checked baggage.'", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": false, "detail": "Your own chair goes below: Jazeera 'will stow it safely in the cargo hold' and personal wheelchairs 'will be accepted as checked baggage'. No cabin stowage of a folding chair is offered anywhere on the site.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. Jazeera says you may use your own wheelchair or medical aid wherever possible and that airport wheelchairs are available to take you to the aircraft, but it does not say where your own chair is returned on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Jazeera asks only that all relevant details about your wheelchair or medical aid, including batteries, are given to its team in advance.", "src": [] }, "notes": "Jazeera's own chargeable wheelchair service is graded WCHR (check-in to gate), WCHS (to the aircraft entrance, using a medical high lift where stairs cannot be climbed) and WCHC (check-in all the way to the aircraft seat).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; personal wheelchairs travel in the hold.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Jazeera does not distinguish battery chemistries at all; it says only that batteries must be leak-free and in good condition and that damaged or leaking batteries cannot be accepted.", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published — Jazeera names no battery type. See wet_spillable.", "src": [ "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published. Jazeera publishes no lithium-ion wheelchair-battery rule; its conditions of carriage simply exclude items listed in the ICAO Technical Instructions and the IATA Dangerous Goods Regulations, with 'further information available from us on request'.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on Jazeera's site. Its conditions of carriage defer to the ICAO Technical Instructions and IATA DGR — see the global fallback rules.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on Jazeera's site.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on Jazeera's site.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "Not published; Jazeera asks only that you share the details of any batteries with its team before travelling.", "src": [ "s2" ] }, "removal_required": { "value": null, "detail": "Not published. Jazeera says the wheelchair is stowed in the cargo hold but says nothing about removing the battery.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published — no insulation, disconnection or immobilisation instruction is given, only that batteries must be leak-free and undamaged.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "No documentation requirement is published: Jazeera asks only that you 'share the details of your device and any batteries with our team before your trip'. No form, data sheet or manufacturer certificate is named.", "src": [ "s1", "s2" ] } }, "allowed": { "value": true, "detail": "'You can bring your own manual or battery-powered wheelchair or mobility device.' The published conditions are that the batteries must be leak-free and in good condition — 'we can't accept damaged or leaking ones' — and that the details of the device and any batteries are shared with Jazeera's team before the trip.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "The only battery condition Jazeera publishes is that batteries be leak-free and in good condition; damaged or leaking batteries are refused. Everything else falls back to the ICAO/IATA dangerous-goods rules its conditions of carriage refer to." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Jazeera says it will 'provide an aisle chair for boarding if needed'. It does not say that an aisle chair is available for moving about the cabin during the flight.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Jazeera does not claim an accessible lavatory. It says its aircraft have 'seats with movable armrests and handrails in the lavatories'.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "On the ground, WCHC 'full wheelchair assistance to seat' covers assistance from check-in all the way to the aircraft seat. In the air there is none: 'At the moment, Jazeera Airways doesn't provide specialist attendants onboard' — crew assist where they can, but eating, using the restroom and managing oxygen 'are best handled by someone traveling with you', and a companion is expected if you cannot unbuckle your seatbelt, reach an exit or use a life jacket or oxygen mask unaided.", "src": [ "s1", "s2" ] }, "seating": { "value": "Seats with movable armrests; handrails in the lavatories", "detail": "'Our aircraft are equipped with helpful features like seats with movable armrests and handrails in the lavatories.' Jazeera does not say which rows have movable armrests.", "src": [ "s2" ] } }, "damage_liability": { "value": "Warsaw Convention limit: maximum 1,000 SDR per passenger for checked and unchecked baggage together", "detail": "Jazeera's conditions of carriage state that where the Warsaw Convention applies the normal limit is a maximum of 1,000 Special Drawing Rights per passenger for checked and unchecked baggage together, with claims settled on the weight of the baggage concerned; a higher limit requires a special declaration of interest and a supplementary sum. Article 12.2.5 also excludes liability for 'damage to or loss of protruding parts such as wheels, straps, pull handles'. No wheelchair-specific rule is published.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Jazeera is a low-cost carrier and CHARGES for wheelchair assistance, which is unusual and is the single thing to check before booking: the wheelchair service page says 16 KWD per flight segment and 32 KWD for a full journey transfer, while the FAQ says KWD 15 one way per person for the airport service and KWD 15 one way for the transfer — the two published figures contradict each other and a human should confirm. Whether carrying your OWN chair is free is never stated; the site says only that personal wheelchairs are accepted as checked baggage. There is no published battery policy beyond 'leak-free and in good condition' — no chemistry rules, no watt-hour figures, no spare limits, no terminal-insulation instruction — so the ICAO/IATA fallback is all a traveller has. Jazeera also publishes no specialist onboard assistance ('Jazeera Airways doesn't provide specialist attendants onboard'), a limited number of special-assistance places per flight, and conditions of carriage that allow refusal where a passenger 'requires special assistance which we are unable to provide' (Art. 6.1.3) and make acceptance subject to prior arrangement, with the service refused without refund if not advised in advance (Art. 6.2.2). No dedicated accessibility phone or email exists; the Contact Us page renders no numbers.", "searched_urls": [ "https://www.jazeeraairways.com/en-kw", "https://www.jazeeraairways.com/en-kw/add-ons/at-the-airport/wheelchair-service-request", "https://www.jazeeraairways.com/en-kw/help/contact-us", "https://www.jazeeraairways.com/en-kw/help/faqs", "https://www.jazeeraairways.com/en-kw/help/faqs/special-assistance", "https://www.jazeeraairways.com/en-kw/help/special-assistance", "https://www.jazeeraairways.com/en-kw/plan/special-assistance", "https://www.jazeeraairways.com/en-kw/plan/baggage-allowance", "https://www.jazeeraairways.com/en-kw/plan/dangerous-goods", "https://www.jazeeraairways.com/en-kw/plan/restricted-items", "https://www.jazeeraairways.com/en-kw/plan/prohibited-items", "https://www.jazeeraairways.com/en-kw/terms-and-conditions", "https://www.jazeeraairways.com/en-kw/accessibility-policy" ] } }, { "schema_version": "1.1", "slug": "jd-airlines", "name": "JD Airlines", "iata_code": "JG", "icao_code": "JDL", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.jdairlines.com", "sources": [ { "id": "s1", "title": "京东航空 — 公司简介 (JD Airlines company profile)", "url": "https://www.jdairlines.com/about", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "IATA current airline members — JD Airlines", "url": "https://www.iata.org/en/about/members/airline-list/jd-airlines/637/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No passenger or accessibility contact exists. The only address published on the corporate site is the business/cooperation mailbox org.jdair.md1@jd.com plus a partner enquiry form; both are freight sales channels, not assistance channels." }, "policy": { "notice_hours": { "value": null, "detail": "Freight-only carrier — no passenger policy exists.", "src": [] }, "how_to_request": { "value": null, "detail": "Freight-only carrier — no passenger assistance to request.", "src": [] }, "fee_charged": { "value": null, "detail": "Freight-only carrier — no passenger baggage or mobility-aid carriage.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Freight-only carrier — no passengers.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Freight-only carrier — no passenger cabin, so no manual wheelchair policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Freight-only carrier — no passenger cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Freight-only carrier — no passenger boarding gates.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid rules published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier — no passenger mobility-aid rules published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Freight-only carrier — no passenger cabin.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] }, "removal_required": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] }, "terminals": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] }, "documentation": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid battery policy.", "src": [] } }, "allowed": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Freight-only carrier — no passenger mobility-aid rules published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Freight-only carrier — no passenger mobility-aid rules published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Freight-only carrier — no passenger boarding gates.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Freight-only carrier — all-cargo aircraft, no passenger cabin.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Freight-only carrier — all-cargo aircraft, no passenger cabin.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Freight-only carrier — no passenger service.", "src": [] }, "seating": { "value": null, "detail": "Freight-only carrier — no passenger seats sold.", "src": [] } }, "damage_liability": { "value": null, "detail": "Freight-only carrier; the only conditions of carriage published are for goods (货物国内/国际运输总条件), not for passengers or their mobility aids.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "JD Airlines is the trading name of 江苏京东货运航空有限公司 (Jiangsu Jingdong Cargo Airlines Co., Ltd.), the freighter arm of JD Logistics: registered September 2019 by JD Logistics and Nantong Airport Group, granted a CCAR-121 air carrier operating certificate by the CAAC East China Regional Administration in August 2022, first flight October 2022. Its own site describes it solely as an air-cargo operator (\"致力于打造安全、高效、便捷的航空货运服务\"), publishes only general conditions of carriage for GOODS (domestic and international) and sells freighter/charter capacity — there is no passenger product and therefore no mobility-aid or special-assistance policy to record. IATA's member listing gives the same legal name, codes and website. Not to be confused with Beijing Capital Airlines, which holds the IATA code JD.", "searched_urls": [ "https://www.jdairlines.com/", "https://www.jdairlines.com/en", "https://www.jdairlines.com/about", "https://www.jdairlines.com/express", "https://www.iata.org/en/about/members/airline-list/jd-airlines/637/" ] } }, { "schema_version": "1.1", "slug": "jeju-air", "name": "Jeju Air", "iata_code": "7C", "icao_code": "JJA", "country": "Korea, Republic of", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.jejuair.net", "sources": [ { "id": "s1", "title": "Care Service — Wheelchair assistance", "url": "https://www.jejuair.net/en/linkService/help/main.do?index=4", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted items for carriage — lithium batteries and mobility aids", "url": "https://www.jejuair.net/en/linkService/boardingProcessGuide/transportLimitation.do", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Checked baggage — additional items, strollers and wheelchairs", "url": "https://www.jejuair.net/en/linkService/boardingProcessGuide/trustBaggage.do", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Air Traffic User Service Plan (US DOT customer service plan)", "url": "https://www.jejuair.net/en/terms/page/airTrafficUserServicePlan.do", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Customer inquiry (1:1) form", "url": "https://www.jejuair.net/en/customerService/csCenter/qnaForm.do", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Korea — Jeju Air Customer Service (1599-1500)", "number": "1599-1500", "hours": "09:00–19:00", "region": "KR", "src": [ "s1" ] } ], "email": [ { "label": "Customer inquiry", "address": "jejuair.help@jejuair.net", "src": [ "s1" ] } ], "web_form": [ { "label": "Customer inquiry (1:1) form", "url": "https://www.jejuair.net/en/customerService/csCenter/qnaForm.do", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchair assistance (Care Service)", "url": "https://www.jejuair.net/en/linkService/help/main.do?index=4", "src": [ "s1" ] }, { "label": "Restricted items — mobility aid batteries", "url": "https://www.jejuair.net/en/linkService/boardingProcessGuide/transportLimitation.do", "src": [ "s2" ] }, { "label": "Checked baggage (wheelchairs carried in addition to allowance)", "url": "https://www.jejuair.net/en/linkService/boardingProcessGuide/trustBaggage.do", "src": [ "s3" ] } ], "notes": "No dedicated disability phone line is published; all assistance requests go through the single Customer Service number 1599-1500 (a Korea-domestic short code). No overseas accessibility numbers, TTY or relay service is listed on the English site." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Motorized wheelchairs need special management. Let us know if you have a motorized wheelchair through Customer Service at least 48 hours before your flight.\" The same 48 h deadline applies to priority seating; boarding may be denied on \"failure to book ahead at least 48 hours before departure\".", "src": [ "s1" ] }, "how_to_request": { "value": "Call Jeju Air Customer Service on 1599-1500 at least 48 hours before departure", "detail": "Wheelchair assistance, motorised-wheelchair notification and priority seating are all requested through Customer Service (1599-1500), or at the airport counter on the day for late requests. Wheelchair users cannot use mobile or kiosk check-in.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Wheelchairs are listed under \"Additional baggage can be checked in\" — carried on top of the free baggage allowance, alongside baby carriages, walkers and car seats. No carriage fee is published.", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Jeju Air does not publish a number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"You're able to use your own wheelchair up to the boarding gate. We'll take your wheelchair at the boarding gate and put it in the cargo compartment for you.\" Caveat: boarding may be denied if cargo space is insufficient, or when 10+ wheelchair passengers (4+ needing crew assistance) are on one flight.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Jeju Air does not say whether a folding manual wheelchair may be stowed in the cabin; its pages describe the chair going into the cargo compartment.", "src": [] }, "gate_delivery": { "value": true, "detail": "Drop-off at \"check-in counter or boarding gate\", collection at \"arrival gate or baggage claim area\". Jeju Air warns that \"due to airport circumstances, checked baggage may not be available for drop-off or pick-up at the gate, and retrieval may take time\".", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to wheelchairs is published. The 32 kg / 158 cm (sum of three sides) cap Jeju Air publishes is for ordinary checked baggage, and the site does not state whether it binds mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published.", "src": [], "basis": null }, "notes": "Wheelchair users cannot use web/mobile or kiosk check-in and must collect a boarding pass at the counter. Priority check-in, boarding and baggage are offered to wheelchair users and one companion.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions for a folding wheelchair are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Jeju Air's restricted-items page covers only lithium-battery mobility aids; wet / spillable batteries are not mentioned either way.", "src": [] }, "non_spillable": { "value": null, "detail": "Gel / AGM / sealed lead-acid (non-spillable) wheelchair batteries are not mentioned on Jeju Air's pages.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery wheelchairs are carried, but \"Mobility Aids require prior airline approval\" and the battery's capacity must be verifiable from its markings.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "For a non-detachable battery Jeju Air's table states only \"the battery must be firmly attached to the wheelchair; short-circuit protection must be applied to battery terminals\" — no watt-hour figure is given for a battery that stays in the chair.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "Detachable battery, carry-on procedure: \"≤ 300Wh — battery can be carried in the cabin\"; \"> 300Wh — prohibited for transport\".", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Spare batteries: Allowed up to two ≤ 160Wh or one ≤ 300Wh.\" Anything over 300 Wh is prohibited for transport.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: \"Spare batteries: Allowed up to two ≤ 160Wh or one ≤ 300Wh\", carried in the cabin.", "src": [ "s2" ] }, "removal_required": { "value": true, "detail": "Where the battery is detachable, Jeju Air's \"carry-on procedure\" puts the battery (≤ 300 Wh) in the cabin. Batteries that cannot be detached stay firmly attached to the chair instead.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"Short-circuit protection must be applied to battery terminals.\" Lithium battery terminals must be covered with insulating tape or the battery kept in a protective pouch/bag, individually packaged, carried on the person and not stowed in overhead bins.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "The rating must be readable on the battery: \"batteries with a capacity (mAh) not indicated or unconfirmed cannot be transported\", and a battery whose Wh cannot be verified accurately may be refused (e.g. no voltage marking). No MSDS or form is demanded.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "\"Mobility Aids require prior airline approval.\" Power wheelchairs need approval \"based on the International Air Transport Association's battery transport regulations\", notified via Customer Service at least 48 h before departure. Boarding may also be refused for insufficient cargo space or when 10+ wheelchair passengers are on the flight.", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for powered wheelchairs is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "The chair may be surrendered at the boarding gate and is collected at the arrival gate or baggage claim; gate return is not guaranteed and depends on airport circumstances.", "src": [ "s1", "s3" ] }, "notes": "Batteries over 300 Wh are refused outright. Jeju Air publishes no watt-hour figure at all for a chair whose battery cannot be removed — confirm with the carrier before flying a >300 Wh non-removable battery." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Aircrafts are equipped with a wheelchair designed for in-flight use. If you need a wheelchair to get around on your flight, let us know in advance through Customer Service or when you check in for your flight.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published; Jeju Air says nothing about accessible lavatories on its all-narrowbody fleet.", "src": [] }, "transfer_assistance": { "value": true, "detail": "At US airports Jeju Air commits under 14 CFR Part 382 to \"transportation to, from, and between gates, either by wheelchair\" plus in-airport and on-plane assistance for mobility-impaired passengers. Elsewhere a solo traveller needing help with their wheelchair must ask Customer Service 48 h ahead and Jeju Air \"cannot guarantee\" it.", "src": [ "s1", "s4" ] }, "seating": { "value": true, "detail": "\"Priority seating is available for passengers using wheelchairs and passengers with disabilities. (Unavailable on codeshare flights.)\" Apply through Customer Service at least 48 h before departure, otherwise at the airport counter on the day.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Jeju Air publishes no mobility-aid damage rule. Its US customer service plan covers baggage delay/loss compensation under DOT 14 CFR 260.5 but says nothing about the ACAA full-value standard for wheelchairs.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Capacity cap worth knowing: Jeju Air may deny boarding \"when 10 or more passengers in wheelchairs are boarding a flight; when 4 or more passengers in wheelchairs requiring crew assistance are boarding a flight\", or if there is insufficient cargo space — book early. Airport loaner wheelchairs are subject to airport stock and the rental service is aimed at passengers aged 70+ travelling alone and passengers with disabilities. Jeju Air designates Complaint Resolution Officials at all US airports (it serves Guam and Saipan) but publishes no CRO phone number. The only published channels are the Korea-domestic short code 1599-1500 (09:00–19:00) and the 1:1 web form — no accessibility-specific line, no overseas numbers, no TTY/relay on the English site. The battery table is silent on the watt-hour cap for non-removable batteries and on wet / non-spillable batteries.", "searched_urls": [ "https://www.jejuair.net/en/main/base/index.do", "https://www.jejuair.net/en/linkService/help/main.do?index=4", "https://www.jejuair.net/en/linkService/boardingProcessGuide/transportLimitation.do", "https://www.jejuair.net/en/linkService/boardingProcessGuide/trustBaggage.do", "https://www.jejuair.net/en/terms/page/airTrafficUserServicePlan.do", "https://www.jejuair.net/en/customerService/csCenter/faqList.do", "https://www.jejuair.net/en/customerService/csCenter/qnaForm.do", "https://www.jejuair.net/en/linkService/boardingProcessGuide/lostBaggage.do", "https://www.jejuair.net/en/customerService/csCenter/callCenter.do", "https://www.jejuair.net/en/customerServiceCenter/callCenter.do", "https://www.jejuair.net/en/terms/page/siteMap.do", "https://www.jejuair.net/en/prepare/airport/airportInfo.do", "https://www.jejuair.net/en/customerService/csCenter/csInfo.do" ] } }, { "schema_version": "1.1", "slug": "jetblue", "name": "JetBlue", "iata_code": "B6", "icao_code": "JBU", "country": "United States", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.jetblue.com", "sources": [ { "id": "s1", "title": "Mobility and Wheelchair Assistance", "url": "https://www.jetblue.com/at-the-airport/accessibility-assistance/mobility-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Batteries", "url": "https://www.jetblue.com/help/batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Air Travel Accessibility Concerns — Complaints Resolution Officials", "url": "https://www.jetblue.com/at-the-airport/accessibility-assistance/air-travel-accessibility-concerns", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Boarding Process & Accessible Seating", "url": "https://www.jetblue.com/at-the-airport/accessibility-assistance/boarding-process-accessible-seating", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "JetBlue Airways Contract of Carriage (Revision 102, 2026-06-01)", "url": "https://cms.jetblue.com/public/dam/ui-assets/p/legal/Contract_of_Carriage_2026-06-01.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "JetBlue wheelchair information form (PDF)", "url": "https://legacycms.jetblue.com/public/dam/ui-assets/p/JetBlue_WCHRInfoSheet_Rev_2025.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Accessibility Assistance (hub)", "url": "https://www.jetblue.com/at-the-airport/accessibility-assistance", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United States — Accessibility line 1-855-ADA-LINE, ask for a CRO", "number": "+1 855 232 5463", "hours": null, "region": "US", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "Contact us / chat (to add a Special Service Request)", "url": "https://www.jetblue.com/contact-us/chat", "src": [ "s1", "s4" ] }, { "label": "Wheelchair information form (PDF) — device weight, lift points, brake release, battery type", "url": "https://legacycms.jetblue.com/public/dam/ui-assets/p/JetBlue_WCHRInfoSheet_Rev_2025.pdf", "src": [ "s1", "s6" ] } ], "relay": [ { "label": "TTY / text relay", "detail": "Dial 711 (TTY) for help booking or adding a Special Service Request", "src": [ "s1", "s4" ] } ], "policy_pages": [ { "label": "Mobility and Wheelchair Assistance", "url": "https://www.jetblue.com/at-the-airport/accessibility-assistance/mobility-assistance", "src": [ "s1" ] }, { "label": "Batteries (mobility aid watt-hour limits)", "url": "https://www.jetblue.com/help/batteries", "src": [ "s2" ] }, { "label": "Air Travel Accessibility Concerns / CRO", "url": "https://www.jetblue.com/at-the-airport/accessibility-assistance/air-travel-accessibility-concerns", "src": [ "s3" ] }, { "label": "Accessibility Assistance (hub)", "url": "https://www.jetblue.com/at-the-airport/accessibility-assistance", "src": [ "s7" ] } ], "notes": "Complaints Resolution Officials are available in person or by telephone during operating hours at all airport locations; for post-travel accessibility concerns JetBlue asks you to call 1-855-ADA-LINE (1-855-232-5463) and ask for a CRO, and says it cannot address accessibility issues as quickly by email. For UK flights, unresolved disability complaints can be logged with the UK CAA's Passenger Advice and Complaints Team; JetBlue is not subscribed to an ADR provider." }, "policy": { "notice_hours": { "value": 48, "detail": "The only published deadline: \"Passengers should advise Carrier at least forty-eight (48) hours before scheduled departure of the need for an appropriate battery box\" (needed for spillable batteries, and for batteries lacking non-spillable manufacturer labelling). Otherwise JetBlue only recommends booking and adding a Special Service Request as early as possible.", "src": [ "s5" ] }, "how_to_request": { "value": "Add a Special Service Request (SSR) when booking on jetblue.com or in the app, or later via Manage Trips; or contact JetBlue / dial 711 (TTY)", "detail": "JetBlue: book as early as possible and add an SSR via Manage Trips; \"There's never a fee to add an SSR to an existing booking.\" At the airport, notify a crewmember at the ticket counter inside the terminal to start assistance.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Contract of Carriage: mobility and assistive devices a qualified individual with a disability depends on \"may be carried in addition to the carry-on baggage allowance\", and those that cannot go in the cabin \"will be checked and carried in addition to the included baggage allowance, without charge\".", "src": [ "s5" ] }, "devices_per_passenger": { "value": null, "detail": "JetBlue does not publish a number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"We transport most types of personal wheelchairs including folding, collapsible or non-folding manual wheelchairs, battery-powered wheelchairs and scooters.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "Contract of Carriage: wheelchairs are accepted as checked baggage \"unless the Passenger requests stowage of his or her manual wheelchair within the cabin (subject to the specific aircraft configuration or other applicable limitations)\". Crutches, braces, canes and walkers may also be stowed in the cabin where approved stowage is available.", "src": [ "s5" ] }, "gate_delivery": { "value": true, "detail": "JetBlue will \"have your personal wheelchair available upon arrival at the gate or bag claim area—whichever you prefer\"; if you choose bag claim, wheelchair service is provided to get you there.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published: JetBlue publishes cargo bin door dimensions but no maximum wheelchair weight.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 81.3, "width_cm": 111.8, "length_cm": null, "detail": "JetBlue publishes cargo bin DOOR apertures, not a maximum chair size: A220 W 44 in (111.8 cm) / H 32 in (81.3 cm); A320 and A321 W 71.6 in (181.9 cm) / H 48.8 in (124.0 cm). The A220 figures are the smallest and are shown here. JetBlue asks you to measure your chair folded to its smallest size and warns that fitting the door does not guarantee safe stowage.", "src": [ "s1" ], "basis": "hold_door" }, "notes": "Other assistive devices (walkers, canes, prosthesis, crutches, braces) that fit in an overhead bin or under the seat may be carried into the cabin and do not count toward the carry-on allowance. If a device will not fit the cargo bin door of the flight you wanted, JetBlue may refund the fare difference between that flight and the one you could take — request a CRO review with the chair dimensions and fare screenshots.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "JetBlue does not publish in-cabin wheelchair closet dimensions; in-cabin stowage is \"subject to the specific aircraft configuration or other applicable limitations\".", "src": [ "s5" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Spillable batteries are accepted for mobility aids as a checked item only (not carry-on). \"When the assistive device uses a spillable battery, the battery will be removed and properly packaged in a protective container.\" Spillable batteries that cannot remain upright must go in special shipping boxes — tell JetBlue at least 48 hours before departure so a box can be obtained.", "src": [ "s1", "s2", "s5" ] }, "non_spillable": { "value": true, "detail": "\"Carrier will accept additional wheelchair batteries and battery-powered wheelchairs with the battery attached if the battery is labeled by the manufacturer as non-spillable.\" The batteries page adds they must be marked \"Non Spillable\" and the wheelchair must be kept in the upright position. Batteries lacking non-spillable manufacturer labelling must be boxed.", "src": [ "s2", "s5" ] }, "lithium_ion": { "value": true, "detail": "\"Mobility devices that have enclosed, installed, protected lithium-ion batteries are allowed as checked items on JetBlue flights, but if possible, batteries should be removed and carried in the cabin.\" Devices without a protective housing for the battery must have it removed. Lithium metal (non-rechargeable) batteries are forbidden with these devices.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "From the mobility-device bullets under \"Battery requirements on flights\" (\"JetBlue accepts assistive devices with lithium ion, spillable, and non-spillable battery types\"): \"Lithium-ion battery size is limited to 300-watt hours (Wh) or 25 grams equivalent lithium content (ELC). Lithium-ion batteries over this Wh limit are never allowed on JetBlue flights.\" The closing bullet of the same list proves it is the mobility figure, not the consumer one: \"Non-mobility devices (i.e., portable electronic devices) battery limit is 100 wh for lithium ion, or 2 grams lithium metal content.\"", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"For mobility aids we will accept one battery up to 300 wh with one spare or two batteries up to 160 wh and two spares.\" A removed battery is carried in the cabin with terminals protected; JetBlue notifies the pilot of the battery location in the cabin.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"One (1) spare battery not exceeding 300 Wh or two (2) spare batteries not exceeding 160 Wh (13.5 grams ELC) each may be carried in carry-on baggage.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "One spare up to 300 Wh, or two spares up to 160 Wh each, in carry-on baggage only.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Not required where the lithium-ion battery is enclosed, installed and protected (though JetBlue prefers removal into the cabin). Required where the device has no protective housing for the battery. For stowage in the hold, only lithium batteries with terminals completely enclosed in a case are permitted; all others must be removed and carried in the cabin.", "src": [ "s2", "s5" ] }, "terminals": { "value": "Terminals must be taped or enclosed in a case and protected from short-circuiting", "detail": "Contract of Carriage: lithium batteries are accepted for in-cabin stowage \"with terminals taped or enclosed in a case\"; for the baggage compartment only batteries whose terminals are completely enclosed in a case are permitted. Damaged or leaking batteries will not be transported.", "src": [ "s2", "s5" ] }, "documentation": { "value": "Bring battery documentation from the device manual; lithium batteries must be marked/documented as meeting UN 38.3; batteries may be inspected at the airport", "detail": "JetBlue asks customers to bring copies of battery documentation (usually in the user manual), to know the battery chemistry, capacity and watt-hours, and warns batteries may be inspected for airworthiness at the airport. It also asks you to download, print and complete its wheelchair information form (weight, lift points, brake release, battery type).", "src": [ "s1", "s2", "s6" ] } }, "allowed": { "value": true, "detail": "Battery-powered wheelchairs and scooters are transported. JetBlue \"will not disassemble any battery powered assistive device when the battery is non-spillable unless directed to by our HazMat specialists\"; where it does disassemble a device it reassembles it and returns it in the condition received.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published: JetBlue publishes cargo bin door dimensions but no maximum device weight.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 81.3, "width_cm": 111.8, "length_cm": null, "detail": "Cargo bin DOOR apertures (not a stated maximum chair size): A220 W 44 in (111.8 cm) / H 32 in (81.3 cm); A320 and A321 W 71.6 in (181.9 cm) / H 48.8 in (124.0 cm). The A220 is the binding aircraft. Measure your chair folded to its smallest size.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "Your personal wheelchair can be returned at the gate or at bag claim, whichever you prefer — tell JetBlue when you check the device.", "src": [ "s1" ] }, "notes": "JetBlue publishes the wheelchair-fits-the-aircraft refund path: if your assistive device will not fit through the cargo bin door of the flight you wanted, you may qualify for a refund of the fare difference to the flight you could take (same operating carrier, same origin/destination, same non-stop or connecting structure), requested through a CRO with dimensions and fare evidence." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published as an in-flight service. JetBlue lists \"wheelchairs, aisle chairs, transfer kits and personnel\" as available to assist with boarding and deplaning, but says nothing about an onboard aisle chair for use during the flight.", "src": [ "s1" ] }, "accessible_lavatory": { "value": false, "detail": "\"The lavatories on our aircraft are not accessible, but they are equipped with grab bars and accessible handles.\"", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "\"Wheelchairs, aisle chairs, transfer kits and personnel are available to assist with boarding and deplaning. You can also bring your own transfer kit.\" Ramps/lifts are available where there is no jet bridge — alert JetBlue on arrival at the airport.", "src": [ "s1", "s4" ] }, "seating": { "value": true, "detail": "JetBlue publishes designated disability seating maps per aircraft type, including for customers who cannot self-transfer over a fixed armrest. Choose seats at booking or contact JetBlue as soon as you book; some seats (marked) have fixed armrests and are not accessible for assisted transfers.", "src": [ "s4" ] } }, "damage_liability": { "value": "No limit on liability for repair or replacement of wheelchairs, mobility aids and assistive devices on domestic travel", "detail": "Contract of Carriage: domestic baggage liability is capped at $4,700 \"unless Passenger is traveling with wheelchairs, mobility aids and/or Assistive Devices… Qualified Individuals with a Disability traveling with wheelchairs or Assistive Devices, or mobility aids will have no limit on liability for repair or replacement.\" Report damage to a crewmember before leaving the airport; JetBlue's partner arranges repair or replacement.", "src": [ "s1", "s5" ] }, "aircraft_hold_note": "Cargo bin door dimensions published by JetBlue: A220 W 44 in x H 32 in (111.8 x 81.3 cm); A320 W 71.6 in x H 48.8 in (181.9 x 124.0 cm); A321 W 71.6 in x H 48.8 in (the page prints \"48.8n\", an evident typo for 48.8 in). The A220 door is by far the tightest constraint." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "JetBlue is unusual in allowing a lithium-ion mobility-aid battery to remain installed in the chair (up to 300 Wh) provided it is enclosed and protected — Alaska and Southwest both require removal. The 300 Wh / 160 Wh figures come from JetBlue's /help/batteries page, whose 100 Wh limit applies to non-mobility portable electronics only. JetBlue publishes no maximum wheelchair weight or size, only per-aircraft cargo bin DOOR apertures, so the dimension facts are recorded with basis 'hold_door', not 'max_device'. The A321 door height is printed on JetBlue's page as \"48.8n\" — a typo a human should confirm. No dedicated pre-travel disability phone line is published beyond 1-855-ADA-LINE (framed as post-travel) and 711 TTY.", "searched_urls": [ "https://www.jetblue.com/help/wheelchairs-mobility", "https://www.jetblue.com/at-the-airport/accessibility-assistance", "https://www.jetblue.com/at-the-airport/accessibility-assistance/mobility-assistance", "https://www.jetblue.com/at-the-airport/accessibility-assistance/air-travel-accessibility-concerns", "https://www.jetblue.com/at-the-airport/accessibility-assistance/boarding-process-accessible-seating", "https://www.jetblue.com/help/batteries", "https://www.jetblue.com/contact-us", "https://cms.jetblue.com/public/dam/ui-assets/p/legal/Contract_of_Carriage_2026-06-01.pdf", "https://legacycms.jetblue.com/public/dam/ui-assets/p/JetBlue_WCHRInfoSheet_Rev_2025.pdf" ] } }, { "schema_version": "1.1", "slug": "jetsmart-argentina", "name": "JetSMART Argentina", "iata_code": "WJ", "icao_code": "JES", "country": "Argentina", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://jetsmart.com/ar/es/", "sources": [ { "id": "s1", "title": "Preguntas Frecuentes — Necesidades Especiales (Argentina)", "url": "https://jetsmart.com/ar/es/PreguntasFrecuentes?dl=necesidad_especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Condiciones Generales de Transporte (Argentina)", "url": "https://jetsmart.com/ar/es/tyc/condiciones-generales", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Centro de Ayuda (Argentina)", "url": "https://jetsmart.com/ar/es/centro-de-ayuda/home", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Formulario de Contacto (Argentina)", "url": "https://jetsmart.com/ar/es/pages/formulario-contacto", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Argentina — Contact Center JetSMART", "number": "+54 11 5352 5224", "hours": null, "region": "AR", "src": [ "s3" ] } ], "email": [ { "label": "Assistance documentation mailbox (published only for emotional-support-animal paperwork)", "address": "asistencia@jetsmart.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Formulario de contacto", "url": "https://jetsmart.com/ar/es/pages/formulario-contacto", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Necesidades Especiales — sillas de ruedas y baterías", "url": "https://jetsmart.com/ar/es/PreguntasFrecuentes?dl=necesidad_especial", "src": [ "s1" ] }, { "label": "Condiciones Generales de Transporte", "url": "https://jetsmart.com/ar/es/tyc/condiciones-generales", "src": [ "s2" ] } ], "notes": "No dedicated accessibility line, no mobility-aid email and no TTY/relay: everything goes through the single Argentine Contact Center number or the general contact form. asistencia@jetsmart.com appears in the conditions of carriage only as the mailbox for emotional-support-animal documentation, so do not assume it is staffed for wheelchair queries." }, "policy": { "notice_hours": { "value": 48, "detail": "Flag the requirement when buying under \"Necesidades especiales\"; if already booked, \"puedes notificarlo a través de nuestro Contact Center hasta 48 horas antes de la salida de tu vuelo\" (up to 48 h before departure).", "src": [ "s1" ] }, "how_to_request": { "value": "Tick \"Necesidades especiales\" when booking, or call the Contact Center up to 48 h before departure", "detail": "JetSMART asks passengers to declare the need at purchase in the \"Necesidades especiales\" section, or to notify the Contact Center up to 48 h before departure — also for connecting itineraries. With a battery-powered chair, arrive at least 2 h before a domestic flight and 3 h before an international one.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Las sillas de ruedas para pasajeros con movilidad reducida y las prótesis necesarias para desplazarse son transportadas sin costo adicional.\" The conditions of carriage repeat that wheelchairs, crutches, walking sticks and prostheses are carried at no extra cost. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "JetSMART does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs, crutches, walking sticks and prostheses \"podrán ser transportadas sin costo adicional\". Caveat printed in the same contract: under Art. 8, Annex I of Argentine Resolution MEOySP 1532/1998 JetSMART reserves the right to refuse carriage where the passenger's condition is such that it requires special assistance from the carrier.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "JetSMART does not say whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "JetSMART does not publish where a checked wheelchair is returned (aircraft door vs baggage claim).", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit for wheelchairs is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published.", "src": [], "basis": null }, "notes": "The conditions of carriage make dismantling and reassembling the chair — mechanical or electric — and removing its battery the passenger's exclusive responsibility.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions for a folding wheelchair are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"No transportamos sillas de ruedas ni ayudas motrices con baterías húmedas o derramables, ya sea instaladas o como repuesto\" — wet/spillable batteries are refused, installed or as a spare. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Dry, non-spillable batteries are accepted; JetSMART lists \"Lead Acid, Ni-MH, Non Spillable, Non Spillable Sealed, Dry Cell y Gel Cell\" as accepted types. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Lithium wheelchair batteries are accepted alongside dry non-spillable types, subject to the watt-hour caps and terminal protection below. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Chairs with a fixed (non-removable) battery travel in the hold with the battery installed and secured: \"En baterías de litio, la capacidad máxima permitida es de hasta 300 Wh. En caso de transportar dos baterías, cada una debe tener una capacidad máxima de 160 Wh.\" [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "For a removable battery: \"Las baterías de litio extraíbles deben transportarse como equipaje de mano, siempre que no superen los 300 Wh o, en caso de llevar dos baterías, que cada una tenga una capacidad máxima de 160 Wh.\" [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour figure is published for a SPARE wheelchair battery. The 300 Wh / 2 × 160 Wh figures are written for the chair's own battery or batteries, and JetSMART's general lithium rule (max 100 Wh, 2 spares) is explicitly about consumer devices and power banks, not mobility aids. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [] }, "spares_allowed": { "value": null, "detail": "JetSMART publishes no spare-battery count for wheelchairs; it only says wet/spillable spares are refused. The \"máximo de 2 baterías de repuesto o power banks por pasajero\" rule on the lithium page covers personal electronics, not mobility aids. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [] }, "removal_required": { "value": true, "detail": "Where the chair's battery is removable (e.g. folding chairs) it must be taken out before carriage, its terminals taped, packed in a protective container, handed over at the airport counter and carried as hand baggage. Fixed batteries stay installed and secured on the chair in the hold. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Poles/terminals must be protected against short circuits — in a suitable container or covered with tape — for both fixed and removable batteries, and the chair must be handed over switched off with the battery secured. Doing this is the passenger's responsibility. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "At check-in it is compulsory to state the battery type and any manufacturer instructions for removing and refitting it plus handling recommendations for the hold, and \"todas las baterías\" must be clearly identifiable; a battery whose Wh rating cannot be verified may be refused. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "Powered chairs are carried free, but \"se permite únicamente el transporte de sillas de ruedas con baterías secas (no derramables) o de litio\". No prior approval is required; battery type and the maker's dismantling instructions must be declared at check-in, arriving 2 h (domestic) / 3 h (international) early. JetSMART also reserves the right under Resolution 1532/1998 Art. 8 to refuse a passenger who requires special assistance.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for powered wheelchairs is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "JetSMART does not publish whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Arrive 2 h early for domestic and 3 h for international flights with a battery-powered chair (the Chilean site prints 3 h / 4 h for the identical product). Removing, refitting and insulating the battery is expressly the passenger's own responsibility." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "No on-board aisle chair is mentioned anywhere on JetSMART's Argentine site.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published; JetSMART operates an all-A320-family narrowbody fleet and says nothing about accessible lavatories. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [] }, "transfer_assistance": { "value": true, "detail": "The conditions of carriage give any passenger with a disability or illness the right to request assistance from the carrier, and the FAQ confirms a connecting itinerary is possible \"pero debes informar a JetSMART de tus necesidades antes de viajar\". Unlike the Chilean site, the Argentine pages do not describe how far the escort goes (to the seat, the aircraft door or the gate).", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "JetSMART publishes no seating policy for wheelchair users (no movable-armrest or bulkhead statement). It only restricts emergency-exit rows to passengers with enough mobility, strength, balance and dexterity, and bars POC users from the first row and exit rows. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [] } }, "damage_liability": { "value": "Limited by the Montreal Convention / applicable national law; no mobility-aid-specific rule", "detail": "The conditions of carriage limit liability for loss, delay or damage to baggage on international flights to the international conventions (Montreal, 1999) and on wholly domestic flights to that country's law. Nothing specific to mobility aids is published, and dismantling/reassembly of the chair is the passenger's responsibility. [JetSMART Argentina — jetsmart.com/ar/es]", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "JetSMART runs one website with a country switch; the Argentine pages (jetsmart.com/ar/es) are cited here and the wheelchair/battery text is word-for-word the same as the Chilean one except the airport arrival times (2 h domestic / 3 h international in Argentina vs 3 h / 4 h in Chile). The FAQ answers are collapsed accordions the plain fetcher does not render — they were read from the page's own HTML. The single most important Argentina-only line sits in the conditions of carriage: under Art. 8, Annex I of Resolución MEOySP 1532/1998 the carrier \"tiene derecho a denegar el transporte si la conducta, edad o estado mental o físico del Pasajero es tal que requiera asistencia especial del transportador\" — i.e. JetSMART reserves a right of refusal aimed squarely at passengers needing assistance. The Argentine site also lacks the Chilean answer describing what the wheelchair service covers. JetSMART carries no stretchers, incubators or coffins and no certified medical oxygen on board. Two different lithium regimes live on the site: the general 100 Wh / 2-spare rule is for phones, laptops and power banks — the mobility-aid rule is 300 Wh (or 2 × 160 Wh).", "searched_urls": [ "https://jetsmart.com/ar/es/PreguntasFrecuentes?dl=necesidad_especial", "https://jetsmart.com/ar/es/tyc/condiciones-generales", "https://jetsmart.com/ar/es/centro-de-ayuda/home", "https://jetsmart.com/ar/es/pages/formulario-contacto", "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=necesidad_especial", "https://jetsmart.com/cl/es/centro-de-ayuda" ] } }, { "schema_version": "1.1", "slug": "jetsmart-chile", "name": "JetSMART Chile", "iata_code": "JA", "icao_code": "JAT", "country": "Chile", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://jetsmart.com/cl/es/", "sources": [ { "id": "s1", "title": "Preguntas Frecuentes — Necesidades Especiales (Chile)", "url": "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=necesidad_especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Condiciones Generales de Transporte (Chile)", "url": "https://jetsmart.com/cl/es/tyc/condiciones-generales", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Centro de Ayuda (Chile)", "url": "https://jetsmart.com/cl/es/centro-de-ayuda", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Preguntas Frecuentes — Equipaje / elementos prohibidos (Chile)", "url": "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=banned-elements", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Formulario de Contacto (Chile)", "url": "https://jetsmart.com/cl/es/pages/formulario-contacto", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Chile — Contact Center JetSMART", "number": "+56 2 2428 5579", "hours": null, "region": "CL", "src": [ "s3" ] } ], "email": [ { "label": "Assistance documentation mailbox (published only for emotional-support-animal paperwork)", "address": "asistencia@jetsmart.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Formulario de contacto", "url": "https://jetsmart.com/cl/es/pages/formulario-contacto", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Necesidades Especiales — sillas de ruedas y baterías", "url": "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=necesidad_especial", "src": [ "s1" ] }, { "label": "Condiciones Generales de Transporte", "url": "https://jetsmart.com/cl/es/tyc/condiciones-generales", "src": [ "s2" ] } ], "notes": "There is no dedicated accessibility phone line, no email specific to mobility aids and no TTY/relay. Everything goes through the single Chilean Contact Center number or the general contact form. asistencia@jetsmart.com is printed in the conditions of carriage only as the mailbox for emotional-support-animal documentation — do not assume it is staffed for wheelchair queries. Since 18 Dec 2025 airport assistance at Santiago (SCL) is booked separately with the concessionaire Nuevo Pudahuel (nuevopudahuel.cl/asistencia-de-movilidad)." }, "policy": { "notice_hours": { "value": 48, "detail": "Declare the requirement when buying the ticket under \"Necesidades especiales\"; if already booked, \"puedes notificarlo a través de nuestro Contact Center hasta 48 horas antes de la salida de tu vuelo\" (up to 48 h before departure).", "src": [ "s1" ] }, "how_to_request": { "value": "Tick \"Necesidades especiales\" when booking, or call the Contact Center up to 48 h before departure", "detail": "JetSMART asks passengers to flag the need at purchase in the \"Necesidades especiales\"/\"Asistencia especial\" section, or to notify the Contact Center up to 48 h before departure. With a battery-powered chair you must also check in early: at least 3 h before a domestic flight and 4 h before an international one.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Las sillas de ruedas para pasajeros con movilidad reducida y las prótesis necesarias para desplazarse son transportadas sin costo adicional.\" The conditions of carriage repeat that wheelchairs, crutches, walking sticks and prostheses are carried at no extra cost. [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "JetSMART does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs, crutches, walking sticks and prostheses \"podrán ser transportadas sin costo adicional, de acuerdo a los procedimientos y condiciones establecidos en la regulación aplicable\".", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "JetSMART does not say whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "JetSMART does not publish where a checked wheelchair is returned (aircraft door vs baggage claim). Its airport-assistance description covers escorting the passenger, not returning the chair.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit for wheelchairs is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published.", "src": [], "basis": null }, "notes": "The conditions of carriage make dismantling and reassembling the chair — mechanical or electric — and removing its battery the passenger's exclusive responsibility.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions for a folding wheelchair are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"No transportamos sillas de ruedas ni ayudas motrices con baterías húmedas o derramables, ya sea instaladas o como repuesto\" — wet/spillable batteries are refused, installed or as a spare. [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Dry, non-spillable batteries are accepted; JetSMART lists \"Lead Acid, Ni-MH, Non Spillable, Non Spillable Sealed, Dry Cell y Gel Cell\" as accepted types. [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Lithium wheelchair batteries are accepted alongside dry non-spillable types, subject to the watt-hour caps and terminal protection below. [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Chairs with a fixed (non-removable) battery travel in the hold with the battery installed and secured: \"En baterías de litio, la capacidad máxima permitida es de hasta 300 Wh. En caso de transportar dos baterías, cada una debe tener una capacidad máxima de 160 Wh.\" [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "For a removable battery: \"Las baterías de litio extraíbles deben transportarse como equipaje de mano, siempre que no superen los 300 Wh o, en caso de llevar dos baterías, que cada una tenga una capacidad máxima de 160 Wh.\" [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour figure is published for a SPARE wheelchair battery. The 300 Wh / 2 × 160 Wh figures are written for the chair's own battery or batteries, and JetSMART's general lithium rule (max 100 Wh, 2 spares) is explicitly about consumer devices and power banks, not mobility aids. [JetSMART Chile — jetsmart.com/cl/es]", "src": [] }, "spares_allowed": { "value": null, "detail": "JetSMART publishes no spare-battery count for wheelchairs; it only says wet/spillable spares are refused. The \"máximo de 2 baterías de repuesto o power banks por pasajero\" rule on the lithium page covers personal electronics, not mobility aids. [JetSMART Chile — jetsmart.com/cl/es]", "src": [] }, "removal_required": { "value": true, "detail": "Where the chair's battery is removable (e.g. folding chairs) it must be taken out before carriage, its terminals taped, packed in a protective container, handed over at the airport counter and carried as hand baggage. Fixed batteries stay installed and secured on the chair in the hold. [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Poles/terminals must be protected against short circuits — in a suitable container or covered with tape — for both fixed and removable batteries, and the chair must be handed over switched off with the battery secured. Doing this is the passenger's responsibility. [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "At check-in it is compulsory to state the battery type and any manufacturer instructions for removing and refitting it plus handling recommendations for the hold, and \"todas las baterías\" must be clearly identifiable; a battery whose Wh rating cannot be verified may be refused. [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "Powered chairs are carried free, but \"se permite únicamente el transporte de sillas de ruedas con baterías secas (no derramables) o de litio\". No prior approval is required; the battery type and the maker's dismantling instructions must be declared at check-in and you must arrive 3 h (domestic) / 4 h (international) before departure.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for powered wheelchairs is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "JetSMART does not publish whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Arrive 3 h early for domestic and 4 h for international flights with a battery-powered chair (the Argentine site prints 2 h / 3 h for the same product). Removing, refitting and insulating the battery is expressly the passenger's own responsibility." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "No on-board aisle chair is mentioned anywhere on JetSMART's site; the airport wheelchair service is described as ending at the passenger's seat.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published; JetSMART operates an all-A320-family narrowbody fleet and says nothing about accessible lavatories. [JetSMART Chile — jetsmart.com/cl/es]", "src": [] }, "transfer_assistance": { "value": true, "detail": "Airport assistance is graded: a passenger who cannot walk is accompanied \"hasta el asiento dentro del avión\", one who cannot manage stairs to the aircraft door, one who can move unaided to the departure lounge. It is provided by third parties, subject to operational availability and airport infrastructure, and does not include personal assistance during the flight.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "JetSMART publishes no seating policy for wheelchair users (no movable-armrest or bulkhead statement). It only restricts emergency-exit rows to passengers with enough mobility, strength, balance and dexterity, and bars POC users from the first row and exit rows. [JetSMART Chile — jetsmart.com/cl/es]", "src": [] } }, "damage_liability": { "value": "Limited by the Montreal Convention / applicable national law; no mobility-aid-specific rule", "detail": "The conditions of carriage limit liability for loss, delay or damage to baggage on international flights to the international conventions (Montreal, 1999) and on wholly domestic flights to that country's law. Nothing specific to mobility aids is published, and dismantling/reassembly of the chair is the passenger's responsibility. [JetSMART Chile — jetsmart.com/cl/es]", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "JetSMART runs one website with a country switch; the Chilean pages (jetsmart.com/cl/es) are cited here. The FAQ answers are collapsed accordions that the plain fetcher does not render — they were read from the page's own HTML. Content differences vs the Argentine site: Chile requires arriving 3 h before domestic / 4 h before international flights with a battery-powered chair (Argentina prints 2 h / 3 h), and Chile carries an extra answer on what the wheelchair service includes plus the Santiago (SCL) handover: since 18 December 2025 PMR assistance at SCL is run by the concessionaire Nuevo Pudahuel and must be requested on nuevopudahuel.cl in addition to telling JetSMART. The conditions of carriage state that in Chile carriage of passengers with special needs follows Decreto 369 of 26 July 2017. JetSMART carries no stretchers, incubators or coffins, has no certified medical oxygen on board, and publishes no aisle chair. Watch the two different lithium regimes on the site: the general 100 Wh / 2-spare rule is for phones, laptops and power banks — the mobility-aid rule is 300 Wh (or 2 × 160 Wh).", "searched_urls": [ "https://jetsmart.com/cl/es/", "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=necesidad_especial", "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=banned-elements", "https://jetsmart.com/cl/es/tyc/condiciones-generales", "https://jetsmart.com/cl/es/centro-de-ayuda", "https://jetsmart.com/cl/es/pages/formulario-contacto", "https://jetsmart.com/cl/es/equipaje-especial", "https://jetsmart.com/cl/es/minisitios/equipaje-especial", "https://jetsmart.com/cl/es/asistencia-especial", "https://jetsmart.com/cl/es/movilidad-reducida", "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=wheelchair", "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=litio" ] } }, { "schema_version": "1.1", "slug": "jetsmart-colombia", "name": "JetSMART Colombia", "iata_code": "J6", "icao_code": "JEC", "country": "Colombia", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://jetsmart.com/co/es/", "sources": [ { "id": "s1", "title": "Preguntas Frecuentes — Necesidades Especiales: \"Necesito viajar con silla de ruedas, ¿cómo lo hago?\" (Colombia)", "url": "https://jetsmart.com/co/es/PreguntasFrecuentes?dl=necesidad_especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Regulaciones Particulares — Necesidades Especiales (Colombia)", "url": "https://jetsmart.com/co/es/tyc/regulaciones-particulares", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Condiciones del Contrato de Transporte (Colombia)", "url": "https://jetsmart.com/co/es/tyc/condiciones-generales", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Centro de Ayuda — Contact Center Colombia", "url": "https://jetsmart.com/co/es/centro-de-ayuda/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Formulario de Contacto / PQR (Colombia)", "url": "https://jetsmart.com/co/es/pages/formulario-contacto", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Colombia — Contact Center (general; also the channel named for special-needs requests)", "number": "+57 601 7702146", "hours": null, "region": "CO", "src": [ "s4" ] } ], "email": [ { "label": "Colombia customer service (general)", "address": "clientes-co@jetsmart.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Contact / complaints form (PQR) — general form, not a dedicated assistance request", "url": "https://jetsmart.com/co/es/pages/formulario-contacto", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchairs and battery-powered mobility aids (FAQ — Necesidades Especiales)", "url": "https://jetsmart.com/co/es/PreguntasFrecuentes?dl=necesidad_especial", "src": [ "s1" ] }, { "label": "Regulaciones Particulares — special needs, free carriage of mobility aids", "url": "https://jetsmart.com/co/es/tyc/regulaciones-particulares", "src": [ "s2" ] }, { "label": "Centro de Ayuda (Colombia contact details)", "url": "https://jetsmart.com/co/es/centro-de-ayuda/", "src": [ "s4" ] } ], "notes": "No dedicated disability/accessibility phone line, e-mail or TTY/relay service is published — the general Colombian Contact Center is the only assistance channel named. The assistance request itself is made inside the booking flow under \"Necesidades especiales\"; there is no standalone request-form URL." }, "policy": { "notice_hours": { "value": 48, "detail": "FAQ: flag the requirement when buying, under \"Necesidades especiales\", or notify the Contact Center \"hasta 48 horas antes de la salida de tu vuelo\". The Regulaciones Particulares say special-needs passengers are NOT required to give prior notice (\"no se les exige una notificación previa\") but are advised to.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Select \"Necesidades especiales\" when buying on jetsmart.com, or call the Colombian Contact Center (+57 601 7702146) up to 48 h before departure", "detail": "FAQ: \"Te recomendamos informar este requerimiento al momento de comprar tu pasaje en la sección 'Necesidades especiales' ... También puedes notificarlo a través de nuestro Contact Center hasta 48 horas antes de la salida de tu vuelo.\" [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "FAQ: \"Las sillas de ruedas para pasajeros con movilidad reducida y las prótesis necesarias para desplazarse son transportadas sin costo adicional.\" Regulaciones Particulares: \"Sillas de ruedas, muletas, bastones y prótesis podrán ser transportadas sin costo adicional.\" [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. JetSMART lists wheelchairs, crutches, walking sticks and prostheses as carried free but never states a maximum number of mobility devices per passenger. [JetSMART Colombia — jetsmart.com/co/es]", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs, crutches, walking sticks and prostheses needed for mobility are carried at no extra cost (Regulaciones Particulares; FAQ \"Necesito viajar con silla de ruedas, ¿cómo lo hago?\"). [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. JetSMART says nothing about stowing a folding manual chair in the cabin; the only cabin allowances described are the 45x35x25 cm personal item and the paid 55x35x25 cm carry-on. [JetSMART Colombia — jetsmart.com/co/es]", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. JetSMART does not say where a checked mobility aid is returned; its instructions only cover handing the chair over at the airport counter. [JetSMART Colombia — jetsmart.com/co/es]", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The 23 kg checked-bag and 32 kg absolute piece limits are stated for ordinary baggage, and mobility aids are carried outside the baggage allowance, so those figures are not transferable. [JetSMART Colombia — jetsmart.com/co/es]", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — JetSMART states no maximum wheelchair size and gives no hold-door or hold-compartment figures.", "src": [], "basis": null }, "notes": "The passenger is solely responsible for dismantling and reassembling the chair (manual or electric) and for removing its battery: \"Será de responsabilidad exclusiva del Pasajero las labores de desarme y armado de su silla de ruedas ... así como de la remoción de su batería\" (Regulaciones Particulares).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage space or closet limit is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Refused outright: \"No transportamos sillas de ruedas ni ayudas motrices con baterías húmedas o derramables, ya sea instaladas o como repuesto.\" [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Dry / non-spillable batteries are accepted. JetSMART names Lead Acid, Ni-MH, Non Spillable, Non Spillable Sealed, Dry Cell and Gel Cell as the common types. [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Lithium batteries are accepted, both non-removable (staying installed in the chair, carried in the hold) and removable (which must be taken out and carried in the cabin). [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Fixed / non-removable batteries: \"En baterías de litio, la capacidad máxima permitida es de hasta 300 Wh. En caso de transportar dos baterías, cada una debe tener una capacidad máxima de 160 Wh.\" The battery must stay installed and secured to the chair with terminals protected. [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Removable batteries: \"La capacidad máxima permitida es una batería de hasta 300 Wh. En caso de transportar dos baterías, cada una debe tener una capacidad máxima de 160 Wh\" — and removable lithium batteries \"deben transportarse como equipaje de mano\". [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchairs. JetSMART's separate general lithium FAQ caps loose batteries/power banks at 100 Wh and 2 per passenger, but that is the portable-electronics rule and is not stated to apply to wheelchair batteries. [JetSMART Colombia — jetsmart.com/co/es]", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchairs. The wheelchair rules describe one battery up to 300 Wh or two at 160 Wh each, but never call a second battery a \"spare\"; the general 2-spare portable-electronics limit is a different rule. [JetSMART Colombia — jetsmart.com/co/es]", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair: a fixed (non-removable) battery stays installed and secured and travels in the hold; a removable battery (e.g. folding chairs) must be taken out, taped/insulated, placed in a protective container and carried into the cabin as hand baggage. [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Terminals must be protected against short circuit — by a suitable container or by covering the poles with adhesive tape/insulating material — for both fixed and removed batteries; removed batteries must also travel in a secure protective container. [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "At check-in it is compulsory to state the battery type and any manufacturer instructions for removal/refitting and for handling in the hold, and all batteries must be clearly identifiable to be accepted. No spec sheet, MSDS or airline form is named. [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "Powered chairs are carried, but only with dry (non-spillable) or lithium batteries: \"Se permite únicamente el transporte de sillas de ruedas con baterías secas (no derramables) o de litio.\" No prior approval is required; arrive 2 h before domestic / 3 h before international flights and hand the chair over switched off. [JetSMART Colombia — jetsmart.com/co/es]", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — JetSMART states no weight limit for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum powered-chair size or hold-door aperture is given for the A320-family fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. JetSMART does not say whether a powered chair is returned at the aircraft door. [JetSMART Colombia — jetsmart.com/co/es]", "src": [] }, "notes": "Airport requirements: arrive 2 h before domestic / 3 h before international departures; hand the chair over switched off with the battery secured, terminals taped and stored in a safe container. Removing and handling the battery and protecting the terminals is expressly the passenger's responsibility." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. JetSMART does not mention an on-board aisle chair anywhere on its Colombian site.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. No accessible-lavatory information appears on JetSMART's site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as an on-board service. The site offers airport wheelchair assistance at the origin airport but says nothing about boarding or seat-transfer assistance. [JetSMART Colombia — jetsmart.com/co/es]", "src": [] }, "seating": { "value": "No accessible-seating policy published; passengers with an illness or special needs may not occupy emergency-exit row seats", "detail": "Regulaciones Particulares: emergency-exit seats require sufficient mobility, strength, balance and dexterity and exclude anyone travelling in another passenger's care or with an illness/special needs. No movable-armrest or bulkhead policy is published.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. The Conditions of Carriage only say liability for lost, delayed or damaged baggage is limited by the applicable international conventions (Montreal 1999) on international flights and by national law where a flight starts and ends in one country.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "JetSMART Colombia (J6) is a separate Colombian AOC in the JetSMART group and sells through the group site's Colombian path jetsmart.com/co/es (footer: \"© 2026 JetSMART Colombia\"); every page cited is that Colombian path. Three things a human should re-check: (1) the FAQ implies a 48 h notification window while the Regulaciones Particulares state prior notice is NOT required — 48 h is recorded as the strictest published figure; (2) JetSMART's general lithium FAQ caps batteries at 100 Wh and 2 spares/power banks per passenger, which reads as contradicting the 300 Wh wheelchair allowance — the wheelchair section is the specific rule; (3) the airline disclaims liability for damage to oversized baggage (\"JetSMART no se responsabilizará de daños a equipaje sobredimensionado\") and never says whether a checked wheelchair counts as such. JetSMART also states it carries no aviation-certified medical oxygen and cannot accommodate stretcher passengers.", "searched_urls": [ "https://jetsmart.com/co/es/", "https://jetsmart.com/co/es/PreguntasFrecuentes?dl=necesidad_especial", "https://jetsmart.com/co/es/centro-de-ayuda/", "https://jetsmart.com/co/es/tyc/condiciones-generales", "https://jetsmart.com/co/es/tyc/regulaciones-particulares", "https://jetsmart.com/co/es/tyc/derechos-pasajeros", "https://jetsmart.com/co/es/pages/formulario-contacto", "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=necesidad_especial" ] } }, { "schema_version": "1.1", "slug": "jetsmart-peru", "name": "JetSMART Peru", "iata_code": "JZ", "icao_code": "JAP", "country": "Peru", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://jetsmart.com/pe/es/", "sources": [ { "id": "s1", "title": "Preguntas Frecuentes — Necesidades Especiales: \"Necesito viajar con silla de ruedas, ¿cómo lo hago?\" (Perú)", "url": "https://jetsmart.com/pe/es/PreguntasFrecuentes?dl=necesidad_especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Regulaciones Particulares — Necesidades Especiales (Perú)", "url": "https://jetsmart.com/pe/es/tyc/regulaciones-particulares", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Condiciones del Contrato de Transporte (Perú)", "url": "https://jetsmart.com/pe/es/tyc/condiciones-generales", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Centro de Ayuda — Contact Center Perú", "url": "https://jetsmart.com/pe/es/centro-de-ayuda/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Formulario de Contacto (Perú)", "url": "https://jetsmart.com/pe/es/pages/formulario-contacto", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Peru — Contact Center (general; also the channel named for special-needs requests)", "number": "+51 1 4806664", "hours": null, "region": "PE", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Contact / complaints form — general form, not a dedicated assistance request", "url": "https://jetsmart.com/pe/es/pages/formulario-contacto", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchairs and battery-powered mobility aids (FAQ — Necesidades Especiales)", "url": "https://jetsmart.com/pe/es/PreguntasFrecuentes?dl=necesidad_especial", "src": [ "s1" ] }, { "label": "Regulaciones Particulares — special needs, free carriage of mobility aids, Peru 24 h rule", "url": "https://jetsmart.com/pe/es/tyc/regulaciones-particulares", "src": [ "s2" ] }, { "label": "Centro de Ayuda (Peru contact details)", "url": "https://jetsmart.com/pe/es/centro-de-ayuda/", "src": [ "s4" ] } ], "notes": "No dedicated disability/accessibility phone line, e-mail or TTY/relay service is published, and unlike the Colombian site the Peruvian Centro de Ayuda prints no e-mail address at all — the +51 1 4806664 Contact Center is the only channel given. The assistance request itself is made inside the booking flow under \"Necesidades especiales\"; there is no standalone request-form URL." }, "policy": { "notice_hours": { "value": 48, "detail": "FAQ: flag the requirement when buying, under \"Necesidades especiales\", or notify the Contact Center \"hasta 48 horas antes de la salida de tu vuelo\". For domestic flights in Peru the Regulaciones Particulares add a legal duty (Ley N° 28735) to notify the carrier at booking or at least 24 h before departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Select \"Necesidades especiales\" when buying on jetsmart.com, or call the Peruvian Contact Center (+51 1 4806664) up to 48 h before departure", "detail": "FAQ: \"Te recomendamos informar este requerimiento al momento de comprar tu pasaje en la sección 'Necesidades especiales' ... También puedes notificarlo a través de nuestro Contact Center hasta 48 horas antes de la salida de tu vuelo.\" [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "FAQ: \"Las sillas de ruedas para pasajeros con movilidad reducida y las prótesis necesarias para desplazarse son transportadas sin costo adicional.\" Regulaciones Particulares: \"Sillas de ruedas, muletas, bastones y prótesis podrán ser transportadas sin costo adicional.\" [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. JetSMART lists wheelchairs, crutches, walking sticks and prostheses as carried free but never states a maximum number of mobility devices per passenger. [JetSMART Peru — jetsmart.com/pe/es]", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs, crutches, walking sticks and prostheses needed for mobility are carried at no extra cost (Regulaciones Particulares; FAQ \"Necesito viajar con silla de ruedas, ¿cómo lo hago?\"). [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. JetSMART says nothing about stowing a folding manual chair in the cabin; the only cabin allowances described are the 45x35x25 cm personal item and the paid 55x35x25 cm carry-on. [JetSMART Peru — jetsmart.com/pe/es]", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. JetSMART does not say where a checked mobility aid is returned; its instructions only cover handing the chair over at the airport counter. [JetSMART Peru — jetsmart.com/pe/es]", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The 23 kg checked-bag and 32 kg absolute piece limits are stated for ordinary baggage, and mobility aids are carried outside the baggage allowance, so those figures are not transferable. [JetSMART Peru — jetsmart.com/pe/es]", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — JetSMART states no maximum wheelchair size and gives no hold-door or hold-compartment figures.", "src": [], "basis": null }, "notes": "The passenger is solely responsible for dismantling and reassembling the chair (manual or electric) and for removing its battery: \"Será de responsabilidad exclusiva del Pasajero las labores de desarme y armado de su silla de ruedas ... así como de la remoción de su batería\" (Regulaciones Particulares).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage space or closet limit is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Refused outright: \"No transportamos sillas de ruedas ni ayudas motrices con baterías húmedas o derramables, ya sea instaladas o como repuesto.\" [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Dry / non-spillable batteries are accepted. JetSMART names Lead Acid, Ni-MH, Non Spillable, Non Spillable Sealed, Dry Cell and Gel Cell as the common types. [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Lithium batteries are accepted, both non-removable (staying installed in the chair, carried in the hold) and removable (which must be taken out and carried in the cabin). [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Fixed / non-removable batteries: \"En baterías de litio, la capacidad máxima permitida es de hasta 300 Wh. En caso de transportar dos baterías, cada una debe tener una capacidad máxima de 160 Wh.\" The battery must stay installed and secured to the chair with terminals protected. [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Removable batteries: \"La capacidad máxima permitida es una batería de hasta 300 Wh. En caso de transportar dos baterías, cada una debe tener una capacidad máxima de 160 Wh\" — and removable lithium batteries \"deben transportarse como equipaje de mano\". [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchairs. JetSMART's separate general lithium FAQ caps loose batteries/power banks at 100 Wh and 2 per passenger, but that is the portable-electronics rule and is not stated to apply to wheelchair batteries. [JetSMART Peru — jetsmart.com/pe/es]", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchairs. The wheelchair rules describe one battery up to 300 Wh or two at 160 Wh each, but never call a second battery a \"spare\"; the general 2-spare portable-electronics limit is a different rule. [JetSMART Peru — jetsmart.com/pe/es]", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair: a fixed (non-removable) battery stays installed and secured and travels in the hold; a removable battery (e.g. folding chairs) must be taken out, taped/insulated, placed in a protective container and carried into the cabin as hand baggage. [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Terminals must be protected against short circuit — by a suitable container or by covering the poles with adhesive tape/insulating material — for both fixed and removed batteries; removed batteries must also travel in a secure protective container. [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "At check-in it is compulsory to state the battery type and any manufacturer instructions for removal/refitting and for handling in the hold, and all batteries must be clearly identifiable to be accepted. No spec sheet, MSDS or airline form is named. [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "Powered chairs are carried, but only with dry (non-spillable) or lithium batteries: \"Se permite únicamente el transporte de sillas de ruedas con baterías secas (no derramables) o de litio.\" No prior approval is required; arrive 2 h before domestic / 3 h before international flights and hand the chair over switched off. [JetSMART Peru — jetsmart.com/pe/es]", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — JetSMART states no weight limit for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum powered-chair size or hold-door aperture is given for the A320-family fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. JetSMART does not say whether a powered chair is returned at the aircraft door. [JetSMART Peru — jetsmart.com/pe/es]", "src": [] }, "notes": "Airport requirements: arrive 2 h before domestic / 3 h before international departures; hand the chair over switched off with the battery secured, terminals taped and stored in a safe container. Removing and handling the battery and protecting the terminals is expressly the passenger's responsibility." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. JetSMART does not mention an on-board aisle chair anywhere on its Peruvian site.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. No accessible-lavatory information appears on JetSMART's site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as an on-board service. The site offers airport wheelchair assistance at the origin airport but says nothing about boarding or seat-transfer assistance. [JetSMART Peru — jetsmart.com/pe/es]", "src": [] }, "seating": { "value": "Priority boarding/facilities for disabled passengers boarding in Peru under Andean Community law; no accessible-seating policy published and emergency-exit rows are barred to passengers with an illness or special needs", "detail": "Regulaciones Particulares: \"Los Pasajeros discapacitados o con necesidades especiales y sus acompañantes que aborden en Perú tendrán prioridad y/o facilidades de embarque de conformidad con la legislación comunitaria andina.\" Emergency-exit seats exclude passengers with an illness or special needs.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. The Conditions of Carriage only say liability for lost, delayed or damaged baggage is limited by the applicable international conventions (Montreal 1999, and Andean Community Decision 619) on international flights and by national law on wholly domestic ones.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "JetSMART Peru (JZ) is a separate Peruvian AOC in the JetSMART group and sells through the group site's Peruvian path jetsmart.com/pe/es; every page cited is that Peruvian path, and the wheelchair/battery text there is identical to the Chilean and Colombian versions. Peru-specific point: for domestic Peruvian flights the Regulaciones Particulares impose a legal duty (Ley N° 28735) to tell the carrier of the assistance needed at booking or at least 24 h before departure — earlier than any general recommendation, and separate from the 48 h Contact Center window. Two things to re-check: (1) the same Regulaciones say special-needs passengers are NOT required to give prior notice, which sits awkwardly with both the 24 h and 48 h figures; (2) JetSMART's general lithium FAQ caps batteries at 100 Wh and 2 spares/power banks per passenger, which reads as contradicting the 300 Wh wheelchair allowance — the wheelchair section is the specific rule. JetSMART also states it carries no aviation-certified medical oxygen and cannot accommodate stretcher passengers, and disclaims liability for damage to oversized baggage.", "searched_urls": [ "https://jetsmart.com/pe/es/PreguntasFrecuentes?dl=necesidad_especial", "https://jetsmart.com/pe/es/centro-de-ayuda/", "https://jetsmart.com/pe/es/tyc/regulaciones-particulares", "https://jetsmart.com/pe/es/tyc/condiciones-generales", "https://jetsmart.com/pe/es/pages/formulario-contacto", "https://jetsmart.com/co/es/", "https://jetsmart.com/cl/es/PreguntasFrecuentes?dl=necesidad_especial" ] } }, { "schema_version": "1.1", "slug": "jettime", "name": "Jettime", "iata_code": "JP*", "icao_code": "JTD", "country": "Denmark", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://jettime.com", "sources": [ { "id": "s1", "title": "Reduced mobility — wheelchair assistance, foldable and electric wheelchairs, 85 cm height limit", "url": "https://jettime.com/special-needs/reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous goods / Lithium batteries — mobility-aid battery watt-hour limits", "url": "https://jettime.com/baggage-info/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special assistance — 7-day notice via tour operator, MEDIF, Sunflower Lanyard", "url": "https://jettime.com/special-needs/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Customer Service — phone, opening hours and email", "url": "https://jettime.com/contact-customer-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Homepage — Jettime is a Danish charter/ACMI operator (Book a seat, ACMI, Rent a Plane, For Tour Operators)", "url": "https://jettime.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Denmark — Jettime Customer Service", "number": "+45 32 46 73 17", "hours": "Mon–Fri 09:00–15:00", "region": "DK", "src": [ "s2", "s4" ] } ], "email": [ { "label": "Customer Service — the address Jettime names for electric wheelchairs, scooters and batteries over 100 Wh", "address": "customerservice@jettime.com", "src": [ "s2" ] }, { "label": "Baggage service (delayed or damaged baggage)", "address": "bagageservice@jettime.com", "src": [ "s2" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Reduced mobility", "url": "https://jettime.com/special-needs/reduced-mobility", "src": [ "s1" ] }, { "label": "Special assistance", "url": "https://jettime.com/special-needs/special-assistance", "src": [ "s3" ] }, { "label": "Dangerous goods / Lithium batteries", "url": "https://jettime.com/baggage-info/dangerous-goods", "src": [ "s2" ] }, { "label": "Medical Information Form (MEDIF)", "url": "https://jettime.com/special-needs/medical-information-form", "src": [ "s3" ] } ], "notes": "Most Jettime seats are sold through tour operators, and Jettime routes the assistance request through them: airport wheelchair assistance is booked via the tour operator at least 7 days ahead. The airline's own Customer Service line (+45 32 46 73 17, Mon–Fri 09:00–15:00) is the channel Jettime names for electric wheelchairs, Permobils, scooters and any mobility-aid battery over 100 Wh. No dedicated disability desk, email address or text relay is published." }, "policy": { "notice_hours": { "value": 168, "detail": "“Please contact your tour operator at least 7 days prior to departure to have the assistance noted on your booking.” For bookings made later than 7 days out Jettime “will do our best to assist, but cannot guarantee the assistance”. Electric wheelchairs/scooters additionally require contacting Jettime Customer Service “before departure” with no separate deadline given.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Ask your tour operator at least 7 days before departure; contact Jettime Customer Service directly for an electric wheelchair, Permobil, scooter or a battery over 100 Wh", "detail": "Airport wheelchair assistance is noted on the booking by the tour operator. “Guests with battery-operated electric wheelchairs, Permobil, scooters, or other larger mobility aids must contact Jettime’s Customer Service before departure.” Jettime also asks passengers to contact Customer Service well in advance if a mobility-aid battery exceeds 100 Wh.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "“We offer complimentary wheelchair assistance at all airports” and “It is free to bring your own foldable wheelchair.” Jettime separately sells an optional protective bag for aids, which is a paid ancillary, not a carriage charge.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Jettime does not say how many mobility aids a passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "“It is free to bring your own foldable wheelchair. Please note that it must be checked in along with other baggage.”", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "A foldable wheelchair “must be checked in along with other baggage” — Jettime does not offer in-cabin stowage for a manual chair.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. For walkers Jettime says only: “You can always ask at check-in, if it is possible to bring your own walker all the way to the gate, but we cannot guarantee this… the walker must be checked in along with other baggage and will be returned upon arrival.”", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for manual wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published for manual wheelchairs. The 85 cm height limit Jettime publishes is stated under electric wheelchairs and larger mobility aids.", "src": [] }, "notes": "Jettime recommends renting a protective bag for mobility aids and states it does not replace damaged aids that were not packed in one.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — Jettime requires a foldable manual chair to be checked in with other baggage.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Jettime’s dangerous-goods page addresses lithium batteries only and says nothing about spillable (wet) wheelchair batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Jettime’s dangerous-goods page addresses lithium batteries only and says nothing about gel/AGM/sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": true, "detail": "“Electric wheelchair or mobility scooter with lithium battery: Max. 300 Wh for 1 battery. Max. 160 Wh per battery when carrying 2 batteries. Must always be carried in carry-on bag. Spare battery/batteries follow the same rules.”", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published as an installed-battery allowance: Jettime requires mobility-aid lithium batteries to travel in the cabin (“Must always be carried in carry-on bag”), so it publishes no watt-hour limit for a battery left in the chair.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "“Max. 300 Wh for 1 battery. Max. 160 Wh per battery when carrying 2 batteries.” The battery “must always be carried in carry-on bag”.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "“Spare battery/batteries follow the same rules” as the wheelchair battery, i.e. max. 300 Wh for one battery or max. 160 Wh each when two are carried.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Jettime allows either 1 battery up to 300 Wh or 2 batteries up to 160 Wh each, and says spare batteries follow the same rules — so at most two 160 Wh spares, or one 300 Wh spare.", "src": [ "s2" ] }, "removal_required": { "value": true, "detail": "“Lithium batteries for mobility aids such as electric wheelchair or mobility scooter • Must always be stored in carry-on bag.” Batteries and equipment containing them must not go in the overhead compartment; they must be placed under the seat in front of you.", "src": [ "s2" ] }, "terminals": { "value": "Must be protected against short circuit", "detail": "“Must be protected against short circuit.” Batteries must be kept out of the overhead bin and stowed under the seat in front, in a bag or net.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published — Jettime does not list a battery spec sheet, MSDS or form requirement.", "src": [] } }, "allowed": { "value": "conditional", "detail": "“Guests with battery-operated electric wheelchairs, Permobil, scooters, or other larger mobility aids must contact Jettime’s Customer Service before departure.” Jettime adds: “There are specific restrictions regarding mobility scooters, and not all types can be brought on board.” Height of the wheelchair may not exceed 85 cm.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Jettime publishes a height limit but no weight limit for a powered chair.", "src": [] }, "max_dimensions": { "height_cm": 85, "width_cm": null, "length_cm": null, "basis": "max_device", "detail": "“Height of the wheelchair may not exceed 85 cm. If an extra high backrest is attached to the wheelchair, you are responsible for removing it; airport staff are not allowed to assist.” No width or length limit is published.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Jettime warns that “there are specific restrictions regarding mobility scooters, and not all types can be brought on board” without naming the excluded types — contact Customer Service before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Jettime does not say whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": false, "detail": "“Jettime staff are not authorized to: Lift or carry guests; Provide guest assistance in restrooms; Help guests with meals; Administer guests’ medication or otherwise supervise it.”", "src": [ "s1" ] }, "seating": { "value": "Guests wearing the Sunflower Lanyard cannot sit in emergency exit seats", "detail": "“Please note that guests wearing the Sunflower Lanyard cannot sit in the emergency exit seats.” Jettime publishes no movable-armrest or bulkhead policy.", "src": [ "s3" ] } }, "damage_liability": { "value": "Jettime does not replace damaged aids that were not packed in a protective bag", "detail": "“Jettime recommends renting a protective bag for your aids, as they may otherwise be damaged during the flight. Jettime does not replace damaged aids and special baggage that have not been packed in a protective bag.”", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/wet-lease and tour-operator charter operator: Jettime's own site markets ACMI, Rent-a-Plane and tour-operator charter alongside seat sales, and it routes assistance requests through the tour operator. On a wet-lease flight the CONTRACTING airline's policy is the one that governs, so a passenger should confirm with whoever sold the ticket; the record below is Jettime's own published policy for flights it markets. Three things a human should re-check: (1) the 85 cm height limit is a hard cap Jettime publishes for electric wheelchairs and larger aids — unusually low and worth confirming for a high-back power chair; (2) Jettime says some mobility-scooter types cannot be carried at all but does not say which; (3) Jettime disclaims replacement of aids damaged in transit unless they were packed in a protective bag it rents, which is a materially worse position than the Montreal Convention baseline most carriers publish.", "searched_urls": [ "https://jettime.com/", "https://jettime.com/special-needs/reduced-mobility", "https://jettime.com/special-needs/special-assistance", "https://jettime.com/special-needs/medical-information-form", "https://jettime.com/baggage-info/dangerous-goods", "https://jettime.com/baggage-info/book-special-baggage", "https://jettime.com/baggage-info/bagage", "https://jettime.com/contact-customer-service", "https://jettime.com/files/en-conditions-of-carriage-002-1702559519.pdf", "https://jettime.com/acmi" ] } }, { "schema_version": "1.1", "slug": "jin-air", "name": "Jin Air", "iata_code": "LJ", "icao_code": "JNA", "country": "Korea, Republic of", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.jinair.com/", "sources": [ { "id": "s1", "title": "Disability Assistance — Special Assistance (Airport/Onboard), jinair.com", "url": "https://www.jinair.com/ready/help/typeD", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Jin Air Help Centre — \"Can I check in a wheelchair?\" (help.jinair.com; help centre since closed), Internet Archive snapshot 2024-06-23", "url": "https://web.archive.org/web/20240623114542/https://help.jinair.com/hc/en-us/articles/4410898822297-Can-I-check-in-a-wheelchair", "retrieved": "2024-06-23", "kind": "official" }, { "id": "s3", "title": "Jin Air Help Centre — \"I'm going to use my personal wheelchair. Are there any restrictions?\" (help.jinair.com; help centre since closed), Internet Archive snapshot 2024-09-15", "url": "https://web.archive.org/web/20240915141106/https://help.jinair.com/hc/en-us/articles/4410863826457-I-m-going-to-use-my-personal-wheelchair-Are-there-any-restrictions", "retrieved": "2024-09-15", "kind": "official" }, { "id": "s4", "title": "Jin Air Help Centre — \"Is there a service for disabled passengers?\" (help.jinair.com; help centre since closed), Internet Archive snapshot 2023-12-02", "url": "https://web.archive.org/web/20231202044943/https://help.jinair.com/hc/en-us/articles/4409836016409-Is-there-a-service-for-disabled-passengers-", "retrieved": "2023-12-02", "kind": "official" }, { "id": "s5", "title": "Transportation Restricted Items — Lithium Battery Entry Regulations (includes \"Lithium Battery Powered Wheelchair (Medical Use)\"), jinair.com", "url": "https://www.jinair.com/ready/battery", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special Assistance for Travelers with disabilities (accessibility contact page), jinair.com", "url": "https://www.jinair.com/popup/specialAssistanceLayer", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Online Request Form for Special Assistance, jinair.com", "url": "https://www.jinair.com/popup/specialAssistanceForm", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Jin Air General Conditions of Carriage — International Passenger (English PDF)", "url": "https://images.jinair.com/eForm/%EA%B5%AD%EC%A0%9C%EC%97%AC%EA%B0%9D%EC%9A%B4%EC%86%A1%EC%95%BD%EA%B4%80_ENG.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Jin Air General Conditions of Carriage — Domestic Passenger (English PDF), Article 28 Articles Carried in Cabin", "url": "https://images.jinair.com/eForm/General_Conditions_of_Carriage_Domestic.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Transportation Restricted Items — Prohibited and Restricted Items, jinair.com", "url": "https://www.jinair.com/ready/transportLimit", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Baggage Compensation Guide, jinair.com", "url": "https://www.jinair.com/ready/compensation", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Airline Passengers with Disabilities Bill of Rights (US DOT), published by Jin Air", "url": "https://images.jinair.com/eForm/Airline%20Passengers%20with%20Disabilities%20Bill%20of%20Rights_07072022.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Jin Air Customer Service Plan to/from United States (PDF)", "url": "https://images.jinair.com/eForm/Customer_Service_Plan_to_and_from_United_States.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Korea — Jin Air Customer Service Center (printed \"Within Korea : 1600-6200\"; the accessibility page prints it as +82-1600-6200)", "number": "+82 1600 6200", "hours": "09:00–18:00 (KST)", "region": "KR", "src": [ "s1", "s6" ] }, { "label": "Outside Korea — Jin Air Customer Service Center (printed \"Outside of Korea: +82-2-6099-1200\")", "number": "+82 2 6099 1200", "hours": "09:00–18:00 (KST)", "region": "INTL", "src": [ "s1" ] } ], "email": [ { "label": "Accessibility / disability special assistance", "address": "helpsvc@jinair.com", "src": [ "s6" ] } ], "web_form": [ { "label": "Online Request Form for Special Assistance — must be submitted at least 48 h before departure", "url": "https://www.jinair.com/popup/specialAssistanceForm", "src": [ "s6", "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Disability Assistance (wheelchair rental, own wheelchair, onboard chair, seating)", "url": "https://www.jinair.com/ready/help/typeD", "src": [ "s1" ] }, { "label": "Lithium Battery Entry Regulations — includes the powered-wheelchair watt-hour rules", "url": "https://www.jinair.com/ready/battery", "src": [ "s5" ] }, { "label": "Special Assistance for Travelers with disabilities (accessibility contact and request form)", "url": "https://www.jinair.com/popup/specialAssistanceLayer", "src": [ "s6" ] }, { "label": "General Conditions of Carriage — International Passenger (PDF): free cabin carriage of a collapsible wheelchair, baggage liability", "url": "https://images.jinair.com/eForm/%EA%B5%AD%EC%A0%9C%EC%97%AC%EA%B0%9D%EC%9A%B4%EC%86%A1%EC%95%BD%EA%B4%80_ENG.pdf", "src": [ "s8" ] }, { "label": "Customer Service Plan to/from the United States (PDF): Complaint Resolution Officials at all airports", "url": "https://images.jinair.com/eForm/Customer_Service_Plan_to_and_from_United_States.pdf", "src": [ "s13" ] } ], "notes": "Jin Air now publishes a dedicated accessibility channel: helpsvc@jinair.com and the Online Request Form for Special Assistance (submit at least 48 hours before the flight); a wheelchair can also be requested from \"My Page > My Reservation > Details\" after ticketing, from the Customer Service Center, or from airport staff at check-in. No TTY/text-relay service and no separate disability phone line are published — the general Customer Service Center number is the only voice channel, 09:00–18:00 KST. Jin Air designates Complaint Resolution Officials (CROs) at all airports for flights to/from the United States. Jin Air's former English help centre (help.jinair.com) has been shut down — the domain no longer resolves and its Zendesk instance returns \"this help center no longer exists\" — so the three help-centre citations here are archive copies of pages that no longer have a live equivalent." }, "policy": { "notice_hours": { "value": 48, "detail": "Jin Air's Online Request Form for Special Assistance states it \"must be submitted at least 48 hours before your scheduled flight, or the service would not be available\". Other published deadlines: service dogs 48 h; a designated seat for a passenger with a disability or aged 70+ up to 24 h before departure or at check-in; at the airport, request wheelchair help 2 h before international / 1 h before domestic departure. No separate lead time is printed for a powered chair — it must be arranged with the Customer Center.", "src": [ "s7", "s1" ] }, "how_to_request": { "value": "Online Request Form for Special Assistance (at least 48 h ahead), \"My Page > My Reservation > Details\" after booking, the Customer Center (+82 1600 6200 / +82 2 6099 1200) or helpsvc@jinair.com; airport staff at check-in. Electric wheelchairs and the onboard aisle chair must be arranged with the Customer Center in advance", "detail": "\"You can request Special Assistance through Online Request Form… Wheelchair service request is also available on MYPAGE > My Reservation > Details after you purchase your flight ticket.\" The Disability Assistance page adds: apply via My Page or the Customer Center, or ask airport staff on the day; \"For electric wheelchairs, special arrangements are required. Please contact the customer center.\"", "src": [ "s6", "s1", "s7", "s4" ] }, "fee_charged": { "value": false, "detail": "Both Conditions of Carriage list \"a fully collapsible wheelchair, a pair of crutches, braces and the prosthetic devices for the physically handicapped passenger's use\" among articles carried free of charge in the cabin in addition to the free baggage allowance; where cabin space is unavailable they go in the hold and \"no excess baggage charge will apply\". Airport wheelchair rental at departure/arrival is also \"complimentary\".", "src": [ "s8", "s9", "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a maximum count. The Conditions of Carriage list \"a fully collapsible wheelchair\" (singular) plus crutches, braces and prosthetic devices as free-of-charge cabin articles, and the retired help centre said \"One wheelchair or other type of aid needed by the disabled can be checked in free of charge\", but no page states a limit on the number of mobility aids carried.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"If you are traveling with your own wheelchair, you can use it up to the aircraft boarding gate, and your wheelchair will be loaded separately as baggage in front of the gate.\" Alternatively the chair can be checked in at the counter and Jin Air lends an airport wheelchair. Re-verified on the live page 2026-07-29 — wording unchanged.", "src": [ "s1", "s2", "s3" ] }, "cabin_stowage": { "value": true, "detail": "The Conditions of Carriage (international \"Carry-on Items\"; domestic Article 28) permit \"a fully collapsible wheelchair … provided that the passenger is fully dependent upon them\" to be carried in the cabin free of charge in addition to the free baggage allowance; if there is no cabin space for operational reasons it goes in the hold as checked baggage with no excess-baggage charge. Jin Air's accessibility page also lists \"onboard stowage of an assistive device\" as a special-assistance service. No closet size is published.", "src": [ "s8", "s9", "s6" ] }, "gate_delivery": { "value": true, "detail": "\"Delivery service will be provided to make the wheelchair available at the arrival gate.\" The retired help centre added that a checked chair \"will be delivered to you ahead of any other luggage for your use at the gate upon arrival\", but that this varies by airport, so confirm when booking. Re-verified live 2026-07-29.", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Jin Air gives no weight limit for a wheelchair or other mobility aid. The 32 kg ceiling on the free-baggage page applies to an ordinary checked bag, not to a mobility aid, and has not been imported here.", "src": [] }, "max_dimensions": { "height_cm": 84, "width_cm": 122, "length_cm": null, "detail": "Not a stated maximum chair size but a loading threshold: \"If the size of the wheelchair exceeds 122cm (width) x 84cm (height), it may be difficult to load on small aircraft (e.g., B737). Please contact our customer service center for assistance.\" A bigger chair is not refused outright; you have to ask. Jin Air does not say whether the figure is a door aperture or a compartment. No depth/length figure is given. Unchanged on the live page 2026-07-29.", "src": [ "s1" ], "basis": "hold_door" }, "notes": "Jin Air's fleet is B737 narrowbodies plus a small number of B777-200ERs; the 122 x 84 cm figure is the point at which the airline says a chair may not fit the smaller type.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No dimensions published. A fully collapsible wheelchair may be carried in the cabin under the Conditions of Carriage, but Jin Air states no closet or stowage-space measurement.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Jin Air's battery and restricted-items pages address lithium batteries only; no wet/spillable-cell rule for mobility aids appears anywhere on the live site (checked 2026-07-29).", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. Jin Air names no gel/AGM/sealed-lead-acid or dry-cell category for mobility aids; its wheelchair rule is written only for lithium batteries (checked live 2026-07-29).", "src": [] }, "lithium_ion": { "value": true, "detail": "Jin Air publishes a dedicated rule headed \"Lithium Battery Powered Wheelchair (Medical Use)\": a removable battery must be removed and carried by the passenger, and the chair is accepted as checked baggage when total battery capacity is under 300 Wh (each battery not exceeding 160 Wh); a non-removable battery stays fitted with short-circuit protection.", "src": [ "s5" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"If the battery is non-removable: It must be secured to the Wheelchair with short-circuit protection, and no capacity limit applies provided the battery remains firmly attached to the mobility aid.\" The Korean original is explicit: \"배터리 전력량 제한 없음\" — no watt-hour limit.", "src": [ "s5" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the battery is removable: Passenger must carry it after removing the battery. Only permissible for checked baggage when the total battery capacity is less than 300Wh (each battery not exceeding 160Wh).\" Jin Air's own bullets: \"With 1 battery, the passenger can carry one battery with a total capacity of less than 300 Wh\"; \"With 2 batteries … each with a capacity of less than 160 Wh.\" The Korean text says 300Wh 이하 (300 Wh or less) where the English says \"less than 300Wh\".", "src": [ "s5" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. Jin Air's wheelchair rule covers the chair's own battery or batteries (one under 300 Wh, or two under 160 Wh each) and never uses the word \"spare\". The spare-battery table on the same page — 5 pieces at 100 Wh or less, 2 pieces from 100–160 Wh with airline approval, over 160 Wh forbidden — is written for portable electronics and power banks and has not been transferred here.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published as a spare count for wheelchairs. Jin Air allows the passenger to carry the chair's battery or batteries into the cabin (one under 300 Wh, or two under 160 Wh each) but states no allowance for an additional spare; the general spare-battery limits on the same page are for portable electronics, not mobility aids.", "src": [] }, "removal_required": { "value": true, "detail": "\"If the battery is removable: Passenger must carry it after removing the battery\" — the battery travels in the cabin with the passenger and the chair goes in the hold. A battery that cannot be removed must instead stay firmly attached to the chair with short-circuit protection, in which case no watt-hour cap applies.", "src": [ "s5" ] }, "terminals": { "value": true, "detail": "A non-removable battery \"must be secured to the Wheelchair with short-circuit protection\". Batteries taken into the cabin must be individually packaged — \"plastic bags, protective caps, or insulating tape\" / \"individual packaging in vinyl packs\" — to prevent short circuits.", "src": [ "s5" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer's label is demanded for a wheelchair battery; Jin Air only explains that \"Wh (Watt-hours) is the value obtained by multiplying the ampere-hour (Ah) and voltage (V) indicated on the battery\". Separately, passengers needing special assistance for physical/medical reasons must submit two copies of Jin Air's Health Status Confirmation Pledge.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted under published battery limits but only after prior arrangement: \"For electric wheelchairs, special arrangements are required. Please contact the customer center for inquiries.\" The Prohibited Items page bans lithium-powered boards and hoverboards but expressly routes electric wheelchairs to the Lithium Battery Entry Regulations instead, which set out a \"Lithium Battery Powered Wheelchair (Medical Use)\" rule. The Conditions of Carriage add that carriage of persons requiring special assistance \"may be subject to prior arrangement with Jin Air\".", "src": [ "s1", "s5", "s10", "s8" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Jin Air gives no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": 84, "width_cm": 122, "length_cm": null, "detail": "Same loading threshold as for a manual chair, stated for a customer's own wheelchair generally rather than separately for powered chairs: over 122 cm (width) x 84 cm (height) \"it may be difficult to load on small aircraft (e.g., B737). Please contact our customer service center for assistance.\" Not a stated maximum chair size. Unchanged on the live page 2026-07-29.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "\"Delivery service will be provided to make the wheelchair available at the arrival gate\" — stated for a customer's own wheelchair generally; Jin Air does not separately confirm it for powered chairs, which require special arrangements with the Customer Center.", "src": [ "s1" ] }, "notes": "The watt-hour rules live on the Lithium Battery Entry Regulations tab of the Restricted Items page (jinair.com/ready/battery), not on the accessibility page, which still only says \"special arrangements are required\". Jin Air describes the rule as applying to a lithium-battery powered wheelchair \"for medical use\". Nothing is published about wet or non-spillable batteries, so a lead-acid or gel chair user should call +82 1600 6200 before booking." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Installation of an onboard dedicated wheelchair. For customers requiring a wheelchair during onboard movement, please apply for the use of the dedicated onboard wheelchair in advance through the Jin Air customer center or the booked travel agency.\" No aircraft exceptions are stated. Re-verified live 2026-07-29.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Jin Air says nothing about accessible lavatories on any of its accessibility, onboard-service or fleet pages; it refers passengers to the airport operator's website for accessible facilities.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. Jin Air offers airport wheelchair transport to and from the gate, priority boarding, an onboard aisle chair and (on US routes) \"assistance to passengers with visual, auditory, cognitive, or mobility impairments\" in the airport and on the plane, but nowhere states that staff assist with transfers between the chair and the aircraft seat.", "src": [] }, "seating": { "value": "Designated seats for passengers with disabilities and seniors aged 70 and over, requestable through the Customer Center up to 24 h before departure or at airport check-in", "detail": "\"Passengers with disabilities or seniors (aged 70 and over) can request priority seating through the Customer Center up to 24 hours before departure, or at the airport check-in counter.\" Not available if already taken by another passenger requiring assistance, and the designated seat may change if the aircraft type changes.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,288 SDR for checked and unchecked baggage, with no mobility-aid exception; on flights to/from the United States Jin Air publishes the DOT rule that a lost, damaged or destroyed wheelchair is compensated up to its original purchase price", "detail": "Conditions of Carriage: \"The liability of Jin Air is 1,288 SDRs for Checked and Unchecked Baggage where the Montreal Convention applies to your journey\"; a higher declared value may be bought in advance. The Baggage Compensation Guide adds that the Warsaw Convention applies where Montreal does not. The Bill of Rights Jin Air publishes states an airline \"must provide compensation in an amount up to the original purchase price of the wheelchair or device\" — a US-route (14 CFR 382.131) rule, not a global Jin Air commitment.", "src": [ "s8", "s11", "s12" ] }, "aircraft_hold_note": "Jin Air warns that a wheelchair over 122 cm (width) x 84 cm (height) \"may be difficult to load on small aircraft (e.g., B737)\" — its fleet is mostly B737 narrowbodies with a few B777-200ERs — and that the customer service centre must be contacted in that case." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Every fact here was re-verified against Jin Air's live site on 2026-07-29; the record is no longer archive-only. www.jinair.com sits behind a Cloudflare managed challenge that returns HTTP 403 to every non-browser client (direct fetch, reader proxy, rendered proxy, http and https, with and without www), which is why an earlier pass could read nothing; the pages cited here were read from Jin Air's own origin server with the site's English and Korean language cookies set, and a normal browser reaches the same URLs. The big gain is batteries: the previously unreadable Restricted Items page has a \"Lithium Battery Entry Regulations\" tab (jinair.com/ready/battery) carrying a \"Lithium Battery Powered Wheelchair (Medical Use)\" rule — removable battery removed and carried in the cabin, chair accepted as checked baggage under 300 Wh total (two batteries: 160 Wh each); non-removable battery fixed to the chair with short-circuit protection and NO watt-hour limit. Also newly found: a 48-hour deadline on the Online Request Form for Special Assistance, an accessibility e-mail (helpsvc@jinair.com), free cabin carriage of a fully collapsible wheelchair in both Conditions of Carriage, and the 1,288 SDR baggage liability limit. Jin Air's English help centre (help.jinair.com) has been permanently retired — the host is NXDOMAIN and jinair.zendesk.com returns Zendesk's \"this help center no longer exists\" page (published 2025-04-29) — so the three help-centre citations are archive copies with no live successor; s2 and s4 were upgraded to the newest available captures. Korean pages were cross-checked and match the English word for word. Still not published anywhere: wet/non-spillable battery rules, wheelchair weight limits, accessible lavatory, transfer assistance, and any spare-battery allowance for mobility aids. Jin Air also requires two copies of a \"Health Status Confirmation Pledge\" from passengers needing special assistance for physical/medical reasons.", "searched_urls": [ "https://www.jinair.com/", "https://www.jinair.com/ready/help/typeD", "https://www.jinair.com/ready/battery", "https://www.jinair.com/ready/transportLimit", "https://www.jinair.com/ready/carryBaggage", "https://www.jinair.com/ready/freeBaggage", "https://www.jinair.com/ready/compensation", "https://www.jinair.com/qna/faq", "https://www.jinair.com/qna/faq?searchCtgrCd=05", "https://www.jinair.com/popup/specialAssistanceLayer", "https://www.jinair.com/popup/specialAssistanceForm", "https://www.jinair.com/gate?dispLang=en_US&returnUrl=%2Fready%2Fhelp%2FtypeD", "https://images.jinair.com/eForm/%EA%B5%AD%EC%A0%9C%EC%97%AC%EA%B0%9D%EC%9A%B4%EC%86%A1%EC%95%BD%EA%B4%80_ENG.pdf", "https://images.jinair.com/eForm/General_Conditions_of_Carriage_Domestic.pdf", "https://images.jinair.com/eForm/Airline%20Passengers%20with%20Disabilities%20Bill%20of%20Rights_07072022.pdf", "https://images.jinair.com/eForm/Customer_Service_Plan_to_and_from_United_States.pdf", "https://help.jinair.com/hc/en-us", "https://help.jinair.com/hc/en-us/articles/4410898822297-Can-I-check-in-a-wheelchair", "https://jinair.zendesk.com/hc/en-us", "https://jinair.zendesk.com/hc/ko", "https://jinair.zendesk.com/hc/en-us/articles/4410898822297", "https://book.jinair.com/", "https://m.jinair.com/ready/help/typeD", "https://web.archive.org/web/20250528013938/https://www.jinair.com/ready/help/typeD", "https://web.archive.org/web/20240623114542/https://help.jinair.com/hc/en-us/articles/4410898822297-Can-I-check-in-a-wheelchair", "https://web.archive.org/web/20240915141106/https://help.jinair.com/hc/en-us/articles/4410863826457-I-m-going-to-use-my-personal-wheelchair-Are-there-any-restrictions", "https://web.archive.org/web/20231202044943/https://help.jinair.com/hc/en-us/articles/4409836016409-Is-there-a-service-for-disabled-passengers-", "https://web.archive.org/cdx/search/cdx?url=jinair.com/ready/help/typeD&output=json&limit=-12", "https://web.archive.org/cdx/search/cdx?url=jinair.com/ready/help*&output=json&limit=-25", "https://web.archive.org/cdx/search/cdx?url=help.jinair.com/hc/en-us/articles/4410898822297*&output=json&limit=-10", "https://web.archive.org/cdx/search/cdx?url=help.jinair.com/hc/en-us/articles/4410863826457*&output=json&limit=-10", "https://web.archive.org/cdx/search/cdx?url=help.jinair.com/hc/en-us/articles/4409836016409*&output=json&limit=-10" ] } }, { "schema_version": "1.1", "slug": "jordan-aviation", "name": "Jordan Aviation", "iata_code": "R5", "icao_code": "JAV", "country": "Jordan", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.jordanaviation.jo/", "sources": [ { "id": "s1", "title": "Baggage policy / Hand Luggage Restrictions at Queen Alia International Airport", "url": "https://www.jordanaviation.jo/Baggage-policy", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Contact us — Contacts", "url": "https://www.jordanaviation.jo/Contacts", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQ (working hours, offices)", "url": "https://www.jordanaviation.jo/FAQ", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "سياسة الأمتعة — Baggage policy (Arabic)", "url": "https://www.jordanaviation.jo/%D8%B3%D9%8A%D8%A7%D8%B3%D8%A9-%D8%A7%D9%84%D8%A3%D9%85%D8%AA%D8%B9%D8%A9", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Jordan — head office / general reservations (printed as 0096265501760)", "number": "+962 6 550 1760", "hours": "Sat–Thu 09:00–22:00, Fri 12:00–19:00", "region": "JO", "src": [ "s2", "s3" ] }, { "label": "Jordan — mobile (printed as +962777777735)", "number": "+962 77 777 7735", "hours": "Sat–Thu 09:00–22:00, Fri 12:00–19:00", "region": "JO", "src": [ "s2", "s3" ] } ], "email": [ { "label": "General enquiries (no accessibility address published)", "address": "info@jordanaviation.jo", "src": [ "s2" ] } ], "web_form": [ { "label": "General contact form — no dedicated assistance request exists", "url": "https://www.jordanaviation.jo/Contacts", "src": [ "s2" ] } ], "relay": [ { "label": "WhatsApp (general)", "detail": "WhatsApp 00962 777 007 772 printed on the Contacts page. No TTY, text relay or video relay service is published.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Baggage policy — includes the Mobility Aid and Wheelchairs entries", "url": "https://www.jordanaviation.jo/Baggage-policy", "src": [ "s1" ] }, { "label": "FAQ / contact details", "url": "https://www.jordanaviation.jo/FAQ", "src": [ "s3" ] } ], "notes": "Jordan Aviation publishes no accessibility or special-assistance page at all, in English or Arabic, and therefore no disability desk, no assistance e-mail and no assistance-request form. The head office numbers, info@jordanaviation.jo and the general contact form are the only routes. Fax +962 6 552 5462; head office Um Uthaina, King Faisal Bin Abdulaziz Street, Amman." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Jordan Aviation states no advance-notice deadline for mobility assistance. Its baggage page only notes generically that some special items \"may require prior arrangement, notification and/or specialized screening requirements\" and that dangerous goods in passenger baggage need prior JAV approval.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published. There is no assistance-request route on the site — no special-assistance page, no SSR selection described, no form. A passenger has to use the general head-office phone, info@jordanaviation.jo or the contact form.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published. Jordan Aviation nowhere says whether a passenger's own mobility aid is carried free or counts against the baggage allowance; the baggage page lists \"Mobility Aid — As per JAV policy\" without publishing that policy.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — no number of mobility devices per passenger is stated.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "The Queen Alia Airport restricted-items table lists \"Wheelchairs — allowed in hand luggage: Yes (If cabin space permits); allowed in hold luggage: Yes\", and \"Crutches and walking aid: Yes\". The Arabic page carries the same rows (الكرسي المتحرك: نعم / في حال وجود مساحة كافية).", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": true, "detail": "The same table allows a wheelchair in hand luggage \"If cabin space permits\" — i.e. subject to space rather than guaranteed. No dimensions, folding requirement or stowage location are given.", "src": [ "s1", "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published. Jordan Aviation does not say whether a checked mobility aid is returned at the aircraft door or on the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The baggage page caps any single checked piece at 32 kg but adds \"Specific rules may apply for AVIH, WCH, musical instruments and large sports equipment\" without saying what those rules are — so the 32 kg figure cannot be read as a wheelchair limit.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum wheelchair size, hold-door aperture or hold-compartment figure is given for any of the 12 aircraft in the fleet.", "src": [], "basis": null }, "notes": "The baggage page's personal-items section lists \"Mobility Aid — As per JAV policy\", i.e. it defers to an internal policy that is not published anywhere on the site.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — the cabin wheelchair allowance is qualified only by \"if cabin space permits\", with no size limit. The general carry-on limit of 23x41x51 cm / 7 kg is stated for ordinary hand baggage, not for mobility aids.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. The restricted-items list bans \"Acids and alkalis (e.g., wet batteries with leaking risk)\" and \"Vehicles batteries and fuel systems\" from both cabin and hold, but those entries are about loose chemicals and are not stated to cover wheelchair batteries.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published — Jordan Aviation names no gel, AGM, sealed lead-acid or dry-cell rule for mobility aids.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. The personal-items table says only \"Lithium batteries — Yes, but as per JAV policy\", and that policy does not appear on the site.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. No watt-hour figure appears anywhere on Jordan Aviation's site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. No watt-hour figure appears anywhere on Jordan Aviation's site.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules. No spare-battery watt-hour figure is given.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — no spare-battery count is stated for mobility aids or for anything else.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Jordan Aviation gives no instruction about removing a wheelchair battery.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation, disconnection or immobilisation requirement is given for mobility-aid batteries.", "src": [] }, "documentation": { "value": null, "detail": "Not published for batteries. The site requires a physician's letter for essential medicines and medical equipment, but names no battery spec sheet, MSDS or manufacturer label.", "src": [ "s1" ] } }, "allowed": { "value": null, "detail": "Not published. Jordan Aviation never mentions powered or battery-driven wheelchairs; the only related lines are \"Mobility Aid — As per JAV policy\" and \"Lithium batteries — Yes, but as per JAV policy\", neither of which is published.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for powered wheelchairs is given.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no size limit for powered wheelchairs is given.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — no gate-return arrangement is described.", "src": [] }, "notes": "Everything specific to powered chairs is deferred to an unpublished \"JAV policy\": mobility aids, lithium batteries and dangerous goods in passenger baggage all requiring prior JAV approval under the IATA Dangerous Goods Regulations." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Jordan Aviation does not mention an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. No accessible-lavatory information appears on the site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. No boarding, transfer or airport assistance service is described anywhere on the site.", "src": [] }, "seating": { "value": null, "detail": "Not published. No accessible seating, movable-armrest or bulkhead policy is described.", "src": [] } }, "damage_liability": { "value": "No mobility-aid-specific rule; under the general baggage terms compensation is repair or replacement on proof of cost, and damage to wheels, feet or extending handles is excluded as wear and tear", "detail": "Baggage policy: \"JAV unable to accept liability for damage to baggage due to wear and tear, which includes ... Damage to wheels, feet or extending handles.\" For major damage a report is filed and \"compensation may either be repair or replacement ... If they are unable to [provide proof of costs], Jordan Aviation will not be liable.\"", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Jordan Aviation's site is fully reachable but publishes no accessibility or special-assistance content at all: the English and Arabic navigations are identical (About us / Destinations / Special Offers / Terms & conditions / Manage booking / Safety / Contact us / News) with no disability page, no conditions of carriage and no dangerous-goods page. Everything a wheelchair user needs is deferred to an unpublished internal policy — \"Mobility Aid: As per JAV policy\", \"Lithium batteries: Yes, but as per JAV policy\", and \"Specific rules may apply for AVIH, WCH...\" — so no battery, size or weight figure could be recorded and none has been guessed. The only concrete published facts are that a wheelchair may be taken into the cabin if space permits and is otherwise carried in the hold, and the baggage-damage terms, which exclude damage to wheels and extending handles as wear and tear and pay only against proof of cost — a serious point for anyone checking a £8,000 chair. Two operational notes: the airline runs both scheduled (\"Fare A: Regular Flights\") and charter (\"Fare B: Charter Flights\") services plus aircraft leasing, so on a wet-leased flight the contracting airline's conditions may govern; and jordanaviation.jo/sitemap.xml is stuffed with injected SEO-spam URLs, which suggests the site is not closely maintained. A human should telephone +962 6 550 1760 before relying on anything here for a powered chair.", "searched_urls": [ "https://www.jordanaviation.jo/", "https://www.jordanaviation.jo/en", "https://www.jordanaviation.jo/Baggage-policy", "https://www.jordanaviation.jo/Hand-Luggage-Restrictions", "https://www.jordanaviation.jo/Contacts", "https://www.jordanaviation.jo/FAQ", "https://www.jordanaviation.jo/Our-offices", "https://www.jordanaviation.jo/Privacy-Policy", "https://www.jordanaviation.jo/Suggestions-complaints", "https://www.jordanaviation.jo/robots.txt", "https://www.jordanaviation.jo/sitemap.xml", "https://www.jordanaviation.jo/%D8%B3%D9%8A%D8%A7%D8%B3%D8%A9-%D8%A7%D9%84%D8%A3%D9%85%D8%AA%D8%B9%D8%A9", "https://customer3.videcom.com/jordanaviation/VARS/Public/CustomerPanels/requirementsbs.aspx", "https://web.archive.org/cdx/search/cdx?url=jordanaviation.jo*&filter=statuscode:200" ] } }, { "schema_version": "1.1", "slug": "juneyao-airlines", "name": "Juneyao Airlines", "iata_code": "HO", "icao_code": "DKH", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.juneyaoair.com/", "sources": [ { "id": "s1", "title": "Caring for Passenger Services — Wheelchair passengers (English)", "url": "https://global.juneyaoair.com/passenger/detailService?key=wheelchairPsg", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "关爱服务 — Passenger care service index (Simplified Chinese)", "url": "https://www.juneyaoair.com/self-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage Transport Restrictions — prohibited and restricted items (English)", "url": "https://global.juneyaoair.com/baggageChecked", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Checked baggage — free allowance and assistive devices (English)", "url": "https://global.juneyaoair.com/checkedBaggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "上海吉祥航空股份有限公司关爱旅客运输说明（2023年9月版）— Care Passenger Transportation Description, September 2023 edition (PDF, Simplified Chinese)", "url": "https://staticb2c.juneyaoair.com/ad/202309/268b1f92d37a4a29b04adf4d957052f6_20230919023411.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "行李运输限制 — Baggage transport restrictions (Simplified Chinese)", "url": "https://www.juneyaoair.com/flight-readiness/baggage/baggage-checked", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Passenger care — overview of the 关爱旅客 services (English)", "url": "https://global.juneyaoair.com/passenger", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "上海吉祥航空股份有限公司行李运输规定（2023年10月版）— Baggage Transportation Regulations, Oct 2023 edition, §3.9 电动轮椅运输 (PDF, Simplified Chinese)", "url": "https://staticb2c.juneyaoair.com/ad/202310/cd005a0f82e5438fab98b23a6c16259a_20231012034442.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Baggage damage and loss — declared value and compensation standards (English)", "url": "https://global.juneyaoair.com/baggageDelay", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "吉祥航空旅客须知（2021年5月版）— Passenger Notice / conditions, incl. lithium 100/160 Wh reminder and 关爱旅客服务 chapter (PDF, Simplified Chinese)", "url": "https://staticb2c.juneyaoair.com/ad/202105/dfb85cc61bec495fac17e2e31b7b2876_20210521101700.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Help and Contact — overseas service hotlines for Europe and Australia (English)", "url": "https://global.juneyaoair.com/guide/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "须知&条款 — Transport conditions and notices index (Simplified Chinese)", "url": "https://www.juneyaoair.com/customer-server/transport-factor", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China & international — Juneyao 24-hour customer service and complaints hotline (dial 95520 inside China)", "number": "+86 21 95520", "hours": "24 hours", "region": "CN", "src": [ "s1", "s6" ] }, { "label": "China — Juneyao member line 400-700-6000", "number": "+86 400 700 6000", "region": "CN", "src": [ "s6" ] }, { "label": "Belgium, United Kingdom, Finland, Italy — Juneyao overseas service hotline (toll-free)", "number": "+800 2561 2563", "region": "EU", "src": [ "s11" ] }, { "label": "Australia — Juneyao overseas service hotline 0011 8002 5612563 (Optus + landline) / 0061 1800 953 056 (all operators)", "number": "+61 1800 953 056", "region": "AU", "src": [ "s11" ] }, { "label": "Greece — Juneyao overseas service hotline 800 888 8028", "number": "+30 800 888 8028", "region": "GR", "src": [ "s11" ] } ], "email": [ { "label": "Passenger care (关爱服务) requests, including wheelchair service", "address": "customercare@juneyaoair.com", "src": [ "s1", "s7" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Wheelchair passengers (English) — service types, 48 h deadline, documents", "url": "https://global.juneyaoair.com/passenger/detailService?key=wheelchairPsg", "src": [ "s1" ] }, { "label": "关爱服务 — Chinese passenger-care index (wheelchair, service dog, other assistance)", "url": "https://www.juneyaoair.com/self-service", "src": [ "s2" ] }, { "label": "Baggage Transport Restrictions — folding/electric wheelchairs are a restricted item", "url": "https://global.juneyaoair.com/baggageChecked", "src": [ "s3" ] }, { "label": "关爱旅客运输说明 (Sept 2023 PDF) — the fullest statement, incl. per-aircraft caps", "url": "https://staticb2c.juneyaoair.com/ad/202309/268b1f92d37a4a29b04adf4d957052f6_20230919023411.pdf", "src": [ "s5" ] }, { "label": "行李运输规定 (Oct 2023 PDF) — §3.9 电动轮椅运输, the only published electric-wheelchair rule", "url": "https://staticb2c.juneyaoair.com/ad/202310/cd005a0f82e5438fab98b23a6c16259a_20231012034442.pdf", "src": [ "s8" ] } ], "notes": "Juneyao publishes no online special-assistance request form and no disability-specific phone line: wheelchair service is arranged on the general 95520 hotline (+86-21-95520 from abroad) or by email to customercare@juneyaoair.com. No TTY, relay or WhatsApp channel is published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Requests for in-flight or boarding wheelchair service must be submitted at least 48 hours before flight departure.\" No separate deadline is published for a ground wheelchair. If you are bringing an electric wheelchair you must also reach the airport 2 hours before departure on the day of travel to hand it over for checking.", "src": [ "s1", "s5" ] }, "how_to_request": { "value": "Call the customer service hotline +86-21-95520 (95520 inside China) or email customercare@juneyaoair.com in advance", "detail": "Onboard and boarding wheelchair service is offered only on turnaround and non-stop flights actually operated by Juneyao Airlines; ground wheelchair service on flights actually operated by Juneyao. If the flight is adjusted or the ticket changed or refunded the request is cancelled automatically and must be made again. Juneyao asks care passengers to use a staffed check-in desk rather than self-service.", "src": [ "s1", "s5" ] }, "fee_charged": { "value": false, "detail": "\"Assistive devices for handicapped passengers (including but not limited to wheelchairs, canes, and prosthetics) are not included in the free baggage allowance and can be checked in free.\" Every passenger-care service except the stretcher service and the oxygen service is provided free of charge. The Chinese Baggage Transportation Regulations §2.3.2 say the same: 残疾旅客辅助设备（包括但不仅限于轮椅、手杖、假肢）不计入免费行李额.", "src": [ "s4", "s7", "s8" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. Juneyao states that 'assistive devices for handicapped passengers (including but not limited to wheelchairs, canes and prosthetics) are not included in the free baggage allowance and can be checked in free' (Oct 2023 Baggage Transportation Regulations §2.3.2, English checked-baggage page), but never caps how many.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "\"Folding or Electric Wheelchairs for Passenger Use During Travel\" is item 5 on Juneyao's Restricted Items list, and that list opens: \"Such items will only be accepted for carriage if they meet Juneyao Airlines' conditions of carriage and prior approval has been obtained.\" Carriage itself is free and outside the baggage allowance.", "src": [ "s3", "s6", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Juneyao's carry-on baggage page says nothing about wheelchairs or mobility aids, and the wheelchair page does not mention cabin stowage.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Juneyao says only that a passenger with an electric wheelchair must reach the airport 2 hours early to hand it over; nothing is published about where or when the chair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. Juneyao's domestic limit of 50 kg maximum per checked bag is written for ordinary baggage, and mobility aids are carried outside the free allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published. The 100 × 60 × 40 cm figure on the checked-baggage page is Juneyao's ordinary suitcase limit, not a wheelchair limit.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Juneyao gives no in-cabin stowage allowance or dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Juneyao's Baggage Transportation Regulations §3.9.2 divide electric wheelchairs it carries into three battery classes — 非溢漏型电池驱动轮椅 (non-spillable), 溢漏型电池驱动轮椅 (spillable/wet) and 锂电池驱动轮椅 (lithium) — so a wet-battery chair is a recognised class, but §3.9.3 requires the passenger to apply to Juneyao in advance 'so the company can complete the transport arrangements'. No packaging, upright-carriage or leak-proof-container rule is published for wet batteries.", "src": [ "s8" ] }, "non_spillable": { "value": "conditional", "detail": "§3.9.2 names 非溢漏型电池驱动轮椅 (non-spillable/gel/AGM battery wheelchairs) as one of the three classes of electric wheelchair Juneyao carries; §3.9.1 requires the chair to be checked and carried in the hold and §3.9.3 requires an advance transport application. No terminal-insulation or battery-securing detail is published.", "src": [ "s8" ] }, "lithium_ion": { "value": "conditional", "detail": "§3.9.2 names 锂电池驱动轮椅 (lithium-battery-powered wheelchairs) as one of the three classes of electric wheelchair Juneyao carries, and §3.9.3 requires the passenger to apply in advance for its carriage. No watt-hour figure, removal rule or spare allowance is published for a wheelchair battery — the 100/160 Wh figures elsewhere on the site are the general portable-electronics rule.", "src": [ "s8" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. §3.9 电动轮椅运输 of the Oct 2023 Baggage Transportation Regulations recognises lithium-battery wheelchairs but sets no watt-hour cap for them. The only watt-hour figures Juneyao publishes (100 Wh free, 100–160 Wh with approval, >160 Wh banned) are the CAAC portable-electronics rule and are not written for mobility aids.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Juneyao nowhere says whether or when a wheelchair battery must come out of the chair, nor what it may be rated at if it does. §3.9.1 only requires the wheelchair itself to be checked into the hold.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. Juneyao publishes no spare-battery watt-hour figure for a wheelchair; the 100–160 Wh restricted-item rule is written for portable electronics.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. Neither the Oct 2023 Baggage Transportation Regulations nor the Restricted Items list gives a spare-battery count for a wheelchair battery.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. §3.9.1 requires the electric wheelchair itself to be checked in and carried in the cargo hold ('必须办理托运手续，并且放置在货舱内运输'), but Juneyao never says whether the battery must be removed from the chair and taken into the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries. §3.9 sets no terminal-insulation, disconnection or immobilisation requirement; Juneyao only asks the passenger to apply in advance so it can arrange carriage.", "src": [] }, "documentation": { "value": null, "detail": "Not published for batteries. §3.9.3 requires an advance application for carriage of the electric wheelchair but names no battery spec sheet, MSDS, UN 38.3 report or label. For the onboard-wheelchair service Juneyao asks for an ID card or passport plus a medical certificate.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but only as checked baggage and only with prior arrangement: §3.9.1 requires a battery-powered wheelchair to be checked in and carried in the cargo hold, and §3.9.3 requires the passenger to apply to Juneyao in advance so it can arrange carriage. Folding and electric wheelchairs are also item 5 on the Restricted Items list, carried only with prior approval.", "src": [ "s3", "s8" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Neither §3.9 nor the Restricted Items list sets a weight cap for a powered wheelchair; the 50 kg maximum per checked piece on the domestic baggage page is a general baggage rule.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published, and no hold-door figures are given for the A320-family or B787-9 fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. §3.9.1 says the electric wheelchair must be checked in and carried in the cargo hold; Juneyao does not say whether it is returned at the aircraft door or on the baggage belt.", "src": [] }, "notes": "\"如您携带电动轮椅，需在乘机当天提前2小时到达机场与我们的工作人员联系办理托运手续\" — if you bring an electric wheelchair you must reach the airport 2 hours before departure on the day of travel to arrange the check-in with staff. The Oct 2023 Baggage Transportation Regulations §3.9 are the only place Juneyao writes rules for powered chairs: they must be checked and ride in the hold, they are classified by battery type (non-spillable / spillable / lithium), and carriage must be applied for in advance. No watt-hour, weight, dimension, removal or terminal rule follows." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "The \"onboard wheelchair\" service — for passengers who are fit to fly but unable to walk in the cabin — must be requested at least 48 hours ahead and requires a medical certificate. It is offered on turnaround and non-stop flights actually operated by Juneyao Airlines.", "src": [ "s1", "s5" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — Juneyao says nothing about lavatory accessibility on any of its aircraft types.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a service. Juneyao defines an onboard-wheelchair passenger as one 'with medical conditions and disabilities who are physically suitable for flight, but are unable to walk in the cabin', and the 2021 Passenger Notice's care chapter says only that passengers needing 关爱服务 should call 95520 before booking. Nothing states that staff will lift or transfer a passenger between the aisle chair and the seat.", "src": [] }, "seating": { "value": null, "detail": "Not published for disabled passengers. Juneyao publishes a movable-armrest/bulkhead rule for nobody; the only seating commitments in the 2021 Passenger Notice are priority boarding and a roomier seat for pregnant passengers, and cabin crew assess and may reseat anyone in an exit-row seat.", "src": [] } }, "damage_liability": { "value": "Domestic flights: compensation for damaged or lost checked baggage capped at CNY 100 per kilogram. International/regional flights: capped at USD 20 per kilogram. Higher cover only by declaring a value (max CNY 8,000 / USD 2,000) and paying a 5‰ surcharge", "detail": "'Baggage Damage or Loss (Total or Partial): Compensation shall not exceed CNY 100 per kilogram' on domestic flights and 'the compensation limit is USD 20 per kilogram' internationally, with actual value paid if lower. A declared value is possible above CNY 100/kg (domestic) or USD 20/kg (international), capped at CNY 8,000 / USD 2,000 per passenger, surcharge = (declared value − CNY 100/kg) × weight × 5‰. Not mobility-aid specific — no full-value or ACAA-style rule is published for wheelchairs, so a heavy power chair is capped by weight.", "src": [ "s9" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Juneyao publishes NO wheelchair-battery rules whatsoever — not a watt-hour figure, not a spare count, not a removal or terminal requirement. The 160 Wh ceiling and the 100–160 Wh restricted-item rule on its baggage pages are general baggage rules and must not be read as a mobility-aid allowance; ring 95520 before travelling with a powered chair. Both folding and electric wheelchairs sit on Juneyao's Restricted Items list, which requires prior approval — this sits awkwardly beside the checked-baggage page's promise that assistive devices are simply checked free. Per-aircraft caps from the Sept 2023 关爱旅客运输说明: unaccompanied WCHC wheelchair passengers 2 on the A320 family and 4 on the B787-9; disabled passengers with no companion who would need help to evacuate 4 on the A320CEO/A320NEO/A321CEO and 6 on the A321NEO ACF and B787. Juneyao is a Star Alliance Connecting Partner, not a full member, so the alliance field is left null. Deepening pass (2026-07-29): the Chinese-language PDF regulations were mined via the reader proxy's render mode. §3.9 电动轮椅运输 of the Oct 2023 行李运输规定 is the only published electric-wheelchair rule and it still sets no watt-hour figure — Juneyao genuinely does not publish one, in either language. Caveat for a human: the 须知&条款 index at /customer-server/transport-factor lists later editions (行李运输规定2025年8月版, 关爱旅客运输说明2025年8月版) but the site opens them through a JavaScript click handler with no href, and the PDF URLs are not exposed in the HTML, the SSR payload, the JS bundles or a Nuxt _payload.json, so only the Oct 2023 edition could be read. Damage liability is now recorded: CNY 100/kg domestic, USD 20/kg international, declared value capped at CNY 8,000 / USD 2,000 — a weight-based cap that would badly under-compensate a heavy power chair.", "searched_urls": [ "https://global.juneyaoair.com/", "https://global.juneyaoair.com/baggageChecked", "https://global.juneyaoair.com/baggageDelay", "https://global.juneyaoair.com/baggageIrregularity", "https://global.juneyaoair.com/baggageTransportRestrictions", "https://global.juneyaoair.com/carryOnBaggage", "https://global.juneyaoair.com/checkedBaggage", "https://global.juneyaoair.com/guide/contact", "https://global.juneyaoair.com/passenger", "https://global.juneyaoair.com/passenger/detailService?key=wheelchairPsg", "https://global.juneyaoair.com/passenger/detailService?key=wheelchairPsg&titleCode=en", "https://global.juneyaoair.com/passengerCare", "https://global.juneyaoair.com/transportationConditions", "https://mediaws.juneyaoair.com/upload/clause/", "https://staticb2c.juneyaoair.com/ad/202105/dfb85cc61bec495fac17e2e31b7b2876_20210521101700.pdf", "https://staticb2c.juneyaoair.com/ad/202111/31ed06d5978e4662bc38860326e791d5_20211112031516.pdf", "https://staticb2c.juneyaoair.com/ad/202309/268b1f92d37a4a29b04adf4d957052f6_20230919023411.pdf", "https://staticb2c.juneyaoair.com/ad/202310/cd005a0f82e5438fab98b23a6c16259a_20231012034442.pdf", "https://www.juneyaoair.com/", "https://www.juneyaoair.com/customer-server/transport-factor", "https://www.juneyaoair.com/customer-server/transport-factor/_payload.json", "https://www.juneyaoair.com/customerServer/transport-factor", "https://www.juneyaoair.com/flight-readiness/baggage/baggage-checked", "https://www.juneyaoair.com/flight-readiness/baggage/baggage-free", "https://www.juneyaoair.com/flight-readiness/baggage/baggage-personal", "https://www.juneyaoair.com/home", "https://www.juneyaoair.com/robots.txt", "https://www.juneyaoair.com/self-service", "https://www.juneyaoair.com/service", "https://www.juneyaoair.com/service/serviceList", "https://www.juneyaoair.com/sitemap.xml" ] } }, { "schema_version": "1.1", "slug": "kam-air", "name": "Kam Air", "iata_code": "RQ", "icao_code": "KMF", "country": "Afghanistan", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.kamair.com/", "sources": [ { "id": "s1", "title": "Passenger Rights & Policies — section 4, Passengers with Special Needs (PRM)", "url": "https://www.kamair.com/passenger-rights-and-policies/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — Special Baggage: Mobility Aids", "url": "https://www.kamair.com/baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Power Bank & Lithium Battery Carriage Policy", "url": "https://www.kamair.com/power-bank-lithium-battery-carriage-policy/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us — 24x7 call centre and helpdesk addresses", "url": "https://www.kamair.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Conditions of Carriage (articles 6.6 Special services and 8.3 Special assistance)", "url": "https://www.kamair.com/conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Dangerous Goods Regulations — corrosives list, wet cell batteries exempted for wheelchairs", "url": "https://www.kamair.com/dangerous-goods-regulations/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Afghanistan — Kam Air 24x7 call centre (short code)", "number": "4422", "hours": "24/7", "region": "AF", "src": [ "s4" ] }, { "label": "Worldwide — Kam Air 24x7 call centre", "number": "+93 799 974 422", "hours": "24/7", "region": "INT", "src": [ "s4" ] } ], "email": [ { "label": "Worldwide helpdesk (24x7 call centre)", "address": "helpdesk@kamair.com", "src": [ "s4" ] }, { "label": "Support services", "address": "support@kamair.com", "src": [ "s4" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Passenger Rights & Policies — Passengers with Special Needs (PRM)", "url": "https://www.kamair.com/passenger-rights-and-policies/", "src": [ "s1" ] }, { "label": "Baggage — Special Baggage / Mobility Aids", "url": "https://www.kamair.com/baggage/", "src": [ "s2" ] }, { "label": "Power Bank & Lithium Battery Carriage Policy", "url": "https://www.kamair.com/power-bank-lithium-battery-carriage-policy/", "src": [ "s3" ] }, { "label": "Dangerous Goods Regulations — wet cell batteries are exempted from the corrosives ban when in a wheelchair", "url": "https://www.kamair.com/dangerous-goods-regulations/", "src": [ "s6" ] } ], "notes": "Kam Air publishes no dedicated disability or accessibility desk, no special-assistance email and no assistance-request form. Everything goes through the general 24x7 call centre — 4422 inside Afghanistan, +93 799 974 422 worldwide, helpdesk@kamair.com. No TTY, text relay or WhatsApp channel is published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Advance notice (at least 48 hours) is required to arrange wheelchair or mobility aid support.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Give Kam Air at least 48 hours' notice through the 24x7 call centre (4422 in Afghanistan, +93 799 974 422 worldwide) or helpdesk@kamair.com", "detail": "Conditions of carriage 8.3: acceptance of 'incapacitated persons … or other people requiring special assistance is subject to prior arrangement with us', and Kam Air 'may, at our discretion, levy a charge for the provision of these services'. Art. 6.6.2–6.6.3: tell Kam Air of your special needs at the time of booking; if arrangements have been made it will carry you, and if you did not it will 'use reasonable efforts'. Art. 6.6.1 disclaims liability if a requested special service cannot be supplied.", "src": [ "s1", "s4", "s5" ] }, "fee_charged": { "value": false, "detail": "Mobility aids are listed under Special Baggage, which Kam Air says passengers may carry \"without any additional charges\". Read that against conditions of carriage art. 8.3, which reserves the right to charge for special assistance: \"We may, at our discretion, levy a charge for the provision of these services.\"", "src": [ "s2", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Kam Air lists mobility aids under Special Baggage carried 'without any additional charges' but gives no count. Its conditions do state that a service animal accompanying a disabled passenger is carried free 'in addition to the normal free Baggage allowance' (art. 9.10.3) — the equivalent sentence for a wheelchair is missing.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Mobility aids are listed under Special Baggage — \"unusual or special items\" carried \"without any additional charges\", in hand or checked baggage. The PRM policy adds that trained staff assist at airports and onboard.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. Kam Air's only in-cabin rule for oversized items is conditions of carriage 9.8.2: objects unsuitable for the cargo compartment 'will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You are required to pay a separate charge for this service.' Canes and crutches must lie flat under the seat.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Kam Air says nothing about returning a wheelchair at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. Kam Air's general checked-baggage rule is 32 kg maximum per piece and 158 cm / 62 in total dimensions, with anything heavier needing prior approval at booking and items that cannot be repacked refused (conditions of carriage 9.6.4).", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published; the 158 cm (62 in) total-dimensions figure on the baggage page is the ordinary checked-bag limit, not a wheelchair limit.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Kam Air gives no in-cabin stowage allowance or dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Kam Air's Dangerous Goods Regulations ban corrosives — 'acids, alkalis, mercury, wet cell batteries' — from hand and checked baggage, but write the exemption in explicitly: 'wet cell batteries (except in wheel chairs, drain cleaners, or ovens)'. The Special Baggage rule then applies: the battery must be disconnected from the wheelchair and the battery box leak-proof and sealed in plastic. (The bracketed wording is garbled on Kam Air's page but the wheelchair exemption is unambiguous.)", "src": [ "s6", "s2" ] }, "non_spillable": { "value": null, "detail": "Not published. Kam Air's Dangerous Goods Regulations address wet cell batteries (exempted when in a wheelchair) but say nothing about gel, AGM, sealed lead-acid or dry-cell batteries; nor does the Special Baggage mobility-aid paragraph distinguish between battery types.", "src": [ "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. Kam Air's Dangerous Goods Regulations name only wet cell batteries in connection with wheelchairs; its Power Bank & Lithium Battery Carriage Policy caps power banks, spare batteries and portable electronics at 100 Wh (and two power banks) but is written for portable electronics, not mobility aids. No statement says whether a lithium-powered chair is accepted.", "src": [ "s3", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. The 100 Wh figure in Kam Air's Power Bank & Lithium Battery Carriage Policy governs power banks, spare batteries and portable electronic devices; neither that policy, the Dangerous Goods Regulations, the Baggage page nor the conditions of carriage gives a watt-hour figure for a wheelchair battery.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids. The 100 Wh figure in Kam Air's Power Bank & Lithium Battery Carriage Policy governs power banks, spare batteries and portable electronic devices; neither that policy, the Dangerous Goods Regulations, the Baggage page nor the conditions of carriage gives a watt-hour figure for a wheelchair battery.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The 100 Wh figure in Kam Air's Power Bank & Lithium Battery Carriage Policy governs power banks, spare batteries and portable electronic devices; neither that policy, the Dangerous Goods Regulations, the Baggage page nor the conditions of carriage gives a watt-hour figure for a wheelchair battery.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility-aid batteries. The \"maximum of two (2) power banks\" rule in the lithium policy is a general portable-electronics limit, not a wheelchair spare-battery allowance.", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "Not published as a removal-into-the-cabin rule. Kam Air requires that 'the batteries must be disconnected from the wheelchairs' and that 'the battery box should be leak[-proof] and covered in a plastic seal', but never says whether the disconnected battery then travels in the cabin or stays with the chair in the hold.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"The batteries must be disconnected from the wheelchairs. The battery box should be leak[-proof] and covered in a plastic seal.\" Separately, all power banks and spare batteries \"must be individually protected to prevent short circuits (e.g. kept in original packaging or insulated properly)\".", "src": [ "s2", "s3" ] }, "documentation": { "value": null, "detail": "Not published. Kam Air asks for no battery spec sheet, MSDS, UN 38.3 report, manufacturer label or form for a mobility aid — only 48 hours' notice through the call centre or helpdesk.", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "\"Battery-powered mobility aids can be carried only by passengers with disabilities. These electric wheelchairs are accepted as a part of your checked baggage. The batteries must be disconnected from the wheelchairs. The battery box should be leak[-proof] and covered in a plastic seal.\" 48 hours' advance notice is required.", "src": [ "s2", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a wheelchair limit, but the general rule is a hard constraint a power-chair user must plan around: conditions of carriage 9.6.4 sets a 'maximum weight of any single piece of Checked Baggage … 32 kg (70 lb.)', says overweight items 'will be repacked or split into lighter units' and that 'such items that cannot be repacked will not be accepted for carriage', and requires prior approval and notification at booking for any bag over 32 kg. Kam Air never says whether a wheelchair is exempt.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published, and no hold-door figures are given for the fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Kam Air does not say where a checked powered chair is returned.", "src": [] }, "notes": "Battery-powered mobility aids are accepted only from passengers with disabilities and travel as checked baggage, with the battery disconnected and the battery box leak-proof and sealed in plastic." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Kam Air says trained staff assist at airports and on board but never mentions an on-board or aisle wheelchair on any page — not the Passenger Rights & Policies page, the Baggage page, the FAQ or the conditions of carriage.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. No aircraft type is described as having an accessible lavatory, and Kam Air reserves the right to require an attendant for a passenger who cannot self-evacuate (conditions of carriage 6.6.4).", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Special seating arrangements and assistance during boarding and deboarding are available. Trained staff members are present to assist at airports and onboard.\" Kam Air does not spell out whether staff will lift or transfer a passenger between a wheelchair and the aircraft seat.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "'Special seating arrangements … are available' for passengers requiring special assistance (Passenger Rights & Policies §4). No movable-armrest, bulkhead or exit-row rule is published. Conditions of carriage 6.6.4 adds that Kam Air 'may require that you travel with an attendant if it is essential for the safety of the flight or if you are unable to evacuate yourself from the aircraft or you are unable to understand safety instructions'.", "src": [ "s1", "s5" ] } }, "damage_liability": { "value": "USD 20 per kilogram for checked baggage and USD 400 per passenger for unchecked baggage under the Convention; USD 400 per passenger where Afghan civil-aviation law applies — raisable only by a special declaration of value at check-in with a fee", "detail": "Conditions of carriage 15.3.3: 'our liability in the case of Damage to Checked Baggage shall be limited to USD 20 per kilogram and in the case of Damage to Unchecked Baggage, USD 400 per Passenger'; 15.3.4 caps both at USD 400 per passenger where Afghan law applies. Art. 9.7 allows a declared value above the limit for an extra charge. Kam Air adds that it 'will not be liable for fair wear and tear of Baggage resulting from the usual and normal rigors of transportation by air'. Nothing mobility-aid specific.", "src": [ "s5" ] }, "aircraft_hold_note": "Kam Air publishes no hold-door aperture, hold-compartment volume or maximum wheelchair size. The nearest published constraint is the general checked-baggage rule — 32 kg maximum per piece, 158 cm / 62 in total dimensions, with over-32 kg pieces requiring prior approval at booking and unrepackable oversize items refused (conditions of carriage 9.6.4 and the Baggage page)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Kam Air's mobility-aid content is real but very thin: one paragraph under Special Baggage and four bullet points under Passengers with Special Needs. It publishes NO wheelchair-battery watt-hour limit, no spare-battery allowance, no removal rule, no dimensions, no gate-delivery statement and no aisle chair. Do not read across from its Power Bank & Lithium Battery Carriage Policy: the 100 Wh cap and the two-power-bank limit there are written for power banks and portable electronics, not mobility aids. Two internal tensions a traveller should know about: the Baggage page says special baggage is carried \"without any additional charges\", while conditions of carriage art. 8.3 says Kam Air \"may, at our discretion, levy a charge\" for special-assistance services; and art. 8.1.3 lets Kam Air refuse a passenger whose \"conduct, age or mental or physical state is such as ... to require special service but have no prior arrangement with us\", which makes the 48-hour notice effectively a condition of carriage. The site also has an Arabic version toggle, but the accessibility content was read in English. Deepening pass (2026-07-29): /dangerous-goods-regulations/ — a page listed in Kam Air's sitemap but never opened in the first pass — turns out to carry the airline's one wheelchair-specific battery statement: corrosives including 'wet cell batteries (except in wheel chairs, drain cleaners, or ovens)' are banned from hand and checked baggage, so a wet-battery chair is expressly exempted from that ban. The conditions of carriage also yielded the baggage-liability figures now recorded (USD 20/kg checked, USD 400 per passenger unchecked, USD 400 under Afghan law, declared value available for a fee, no liability for 'fair wear and tear'), art. 6.6.4's right to require an attendant for any passenger who cannot self-evacuate, and art. 9.6.4's 32 kg-per-piece ceiling with prior approval required above it and refusal of oversize items that cannot be repacked — the single biggest practical risk for a heavy power chair, and a rule Kam Air never reconciles with its Special Baggage mobility-aid paragraph. Still genuinely unpublished: any watt-hour figure for a wheelchair battery, any lithium-ion acceptance statement, any spare-battery allowance for a chair, any dimension limit, any gate-delivery statement and any aisle chair. Kam Air's site offers an عربى (Arabic) toggle but it serves the same English pages; no Dari or Pashto content exists.", "searched_urls": [ "https://www.kamair.com/", "https://www.kamair.com/baggage/", "https://www.kamair.com/complaints/", "https://www.kamair.com/conditions-of-carriage/", "https://www.kamair.com/contact-us/", "https://www.kamair.com/dangerous-goods-regulations/", "https://www.kamair.com/faqs/", "https://www.kamair.com/fleet/", "https://www.kamair.com/inflight-experience/", "https://www.kamair.com/kamair-travel-advisory/", "https://www.kamair.com/our-offices/", "https://www.kamair.com/passenger-rights-and-policies/", "https://www.kamair.com/power-bank-lithium-battery-carriage-policy", "https://www.kamair.com/sitemap.xml", "https://www.kamair.com/terms-and-conditions/" ] } }, { "schema_version": "1.1", "slug": "kenya-airways", "name": "Kenya Airways", "iata_code": "KQ", "icao_code": "KQA", "country": "Kenya", "region": "Africa", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.kenya-airways.com/", "sources": [ { "id": "s1", "title": "Passengers with Reduced Mobility", "url": "https://www.kenya-airways.com/en/plan/special-care/reduced-mobility/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Baggage — battery-powered wheelchairs, lithium batteries, bulky baggage", "url": "https://www.kenya-airways.com/en/plan/baggage-information/special-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage Restrictions — prohibited and restricted items", "url": "https://www.kenya-airways.com/en/plan/baggage-information/baggage-restrictions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage Allowance", "url": "https://www.kenya-airways.com/en/plan/baggage-information/baggage-allowance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Conditions of Carriage", "url": "https://www.kenya-airways.com/en/policies/conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Service Plan (US DOT)", "url": "https://www.kenya-airways.com/en/policies/customer-service-plan/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Medical & Special Needs Assistance", "url": "https://www.kenya-airways.com/en/plan/special-care/medical-special-support/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "KQ Ezesha Accessibility and Carer Support Program", "url": "https://www.kenya-airways.com/en/plan/special-care/reduced-mobility/kq-ezesha-program/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Contact us — Customer Excellence Center and worldwide offices", "url": "https://www.kenya-airways.com/en/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Seat FAQs — exit-row safety criteria", "url": "https://www.kenya-airways.com/en/experience/seat-selection/seat-faqs/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Global — Customer Excellence Center (the number the Reduced Mobility page tells wheelchair users to call), landline", "number": "+254 734 104 747", "hours": "24 hours", "region": "KE", "src": [ "s1", "s9" ] }, { "label": "Global — Customer Excellence Center, mobile", "number": "+254 711 024 747", "hours": "24 hours", "region": "KE", "src": [ "s1", "s9" ] }, { "label": "KQ Ezesha Special Needs Assistance office (disability concession bookings — the only disability-specific line KQ publishes)", "number": "+254 711 024 200", "hours": null, "region": "KE", "src": [ "s8" ] }, { "label": "United States — Kenya Airways New York sales office, printed as 1-866-KENYA AIR", "number": "+1 866 536 9224", "hours": null, "region": "US", "src": [ "s9" ] }, { "label": "United Kingdom — London Heathrow town office", "number": "+44 208 283 1818", "hours": null, "region": "GB", "src": [ "s9" ] }, { "label": "US DOT Toll-Free Hotline for Air Travelers with Disabilities (regulator number printed by KQ, calls from within the USA)", "number": "+1 800 778 4838", "hours": null, "region": "US", "src": [ "s6", "s7" ] } ], "email": [ { "label": "KQ Medical — MEDIF/medical clearance, stretcher, oxygen, service dogs", "address": "Doctors.KQ@kenya-airways.com", "src": [ "s7" ] }, { "label": "KQ Ezesha accessibility programme — booking assistance and travel advice for individuals with disabilities", "address": "Agents.support@kenya-airways.com", "src": [ "s8" ] }, { "label": "Customer Relations (printed against several station listings on the Contact us page)", "address": "Customer.Relations@kenya-airways.com", "src": [ "s9" ] } ], "web_form": [ { "label": "KQ feedback / enquiry form — the Reduced Mobility page names this as a way to request wheelchair assistance", "url": "https://feedbackhub.kenya-airways.com/enquiry", "src": [ "s1" ] }, { "label": "KQ Ezesha Accessibility Card application form (Microsoft Forms, linked from KQ's Ezesha page)", "url": "https://forms.office.com/Pages/ResponsePage.aspx?id=DQSIkWdsW0yxEjajBLZtrQAAAAAAAAAAAAO__cnXoK5UNFU4TlE5N1dCSzZGNDRDMEpTVVFHQ0hVMS4u", "src": [ "s8" ] } ], "relay": [ { "label": "WhatsApp — Global (Customer Excellence Center); the Reduced Mobility page lists it for wheelchair requests", "detail": "+254 705 474 747", "src": [ "s1", "s9" ] }, { "label": "TTY — US DOT numbers printed on KQ's Customer Service Plan (not a KQ line)", "detail": "Toll-Free Hotline for Air Travelers with Disabilities 1 (800) 455-9880 (TTY); Aviation Consumer Protection Division 1 (202) 366-0511 (TTY)", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Passengers with Reduced Mobility — wheelchair types, per-aircraft size table, travelling alone", "url": "https://www.kenya-airways.com/en/plan/special-care/reduced-mobility/", "src": [ "s1" ] }, { "label": "Special Baggage — battery-powered wheelchairs (SSR codes) and lithium batteries", "url": "https://www.kenya-airways.com/en/plan/baggage-information/special-baggage/", "src": [ "s2" ] }, { "label": "Medical & Special Needs Assistance — MEDIF, medical devices, stretcher, service dogs", "url": "https://www.kenya-airways.com/en/plan/special-care/medical-special-support/", "src": [ "s7" ] }, { "label": "KQ Ezesha Accessibility and Carer Support Program", "url": "https://www.kenya-airways.com/en/plan/special-care/reduced-mobility/kq-ezesha-program/", "src": [ "s8" ] } ], "notes": "KQ has no dedicated disability desk. The Reduced Mobility page routes wheelchair requests to the 24-hour Customer Excellence Center (tel, mobile, WhatsApp) or the online feedback form. +254 711 024 200 is published only for KQ Ezesha concession bookings. The Contact us page lists ~100 country offices, many run by GSAs (APG), all quoting the same global WhatsApp number. For airport ground transport KQ's Ezesha page points to a third-party partner, Accessible Travel Kenya (+254 724 215 977, +254 745 707 939, KQ@accessibletravel.co.ke), for wheelchair-accessible transfers at Nairobi JKIA with a 10% discount — that is not a KQ service." }, "policy": { "notice_hours": { "value": 96, "detail": "Conditions of Carriage 5.1.3: reservations involving special assistance or \"the carriage of medical equipment and mobility aids\" \"should generally be made no later than 48–96 hours before scheduled departure, depending on the nature of assistance required\". The Reduced Mobility page gives the shorter figure: bring your own wheelchair \"free of charge and make your reservation at least 48 hours before departure\"; at London Heathrow, Gatwick and Paris CDG requests inside 48 h \"cannot be guaranteed\".", "src": [ "s5", "s1" ] }, "how_to_request": { "value": "Call the 24-hour Customer Excellence Center (+254 734 104 747 / +254 711 024 747 / WhatsApp +254 705 474 747) or use KQ's online feedback/enquiry form; there is no online wheelchair-request form", "detail": "\"Wheelchair services shall be provided to passengers free of charge. Kindly contact us through our 24-hour contact center on Tel: +254 734 104 747, Mobile: +254 711 024 747, WhatsApp: +254 705 474 747, or talk to us through 'Our Feedback Form'. We will look into the possibilities and make a reservation for you right away.\" Conditions of Carriage 7.2 adds that except on flights to/from the USA, acceptance of passengers with reduced mobility \"is subject to prior arrangement with us\".", "src": [ "s1", "s5" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchair services shall be provided to passengers free of charge\" and \"You may bring your own wheelchair or other mobility aid or assistive devices free of charge\". Baggage Allowance: \"Incapacitated passengers may carry one wheelchair or mobility device free of charge.\" KQ's separate medical facilitation fees (ambulance, oxygen, stretcher, medical escort) are not charges for carrying a mobility aid.", "src": [ "s1", "s4", "s7" ] }, "devices_per_passenger": { "value": 1, "detail": "Baggage Allowance: \"Incapacitated passengers may carry one wheelchair or mobility device free of charge.\" The Reduced Mobility page is worded more broadly — \"your own wheelchair or other mobility aid or assistive devices free of charge\" — but gives no number.", "src": [ "s4", "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"You may bring your own wheelchair or other mobility aid or assistive devices free of charge and make your reservation at least 48 hours before departure.\" A manual wheelchair carried by a passenger is booked under SSR code WCMP; for interline carriage \"approval for acceptance is required from all carriers concerned\".", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": true, "detail": "\"If you have a manual wheelchair that is collapsible or dismountable, you can bring it as hand baggage as long as it doesn't exceed the maximum dimensions as below\" — followed by a per-aircraft table. Treat with caution: KQ publishes no cabin-closet size and the quoted maxima (up to 152 x 139 x 149 cm on the 787) are far larger than any in-cabin stowage space. Confirm with the contact centre before relying on it.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. KQ says only that wheelchairs other than collapsible/dismountable manual chairs \"will be transported as check-in baggage\" and that \"after checking in, you can use one of the wheelchairs we have available for you at the airport\" — nothing about returning your own chair at the aircraft door.", "src": [] }, "max_weight_kg": { "value": "no_limit", "detail": "Special Baggage: \"There is no weight limitation for wheelchair and mobility device however a comment has to be given on the PNR to enable plan for the right aircraft and ground handling process.\" The only weight figure KQ prints, \"125 kg/275.5 lbs\" for the Embraer 190, sits in the Maximum Weight column of the table governing carriage of a collapsible chair as hand baggage (787 and 737 rows both read \"No max.weight\"); it is not a limit on a checked chair.", "src": [ "s2", "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "KQ publishes no maximum size for a CHECKED wheelchair. Its per-aircraft size table governs whether a collapsible or dismountable manual chair may be taken as hand baggage; a chair that exceeds it is not refused — \"Other types of wheelchairs will be transported as check-in baggage.\" Figures recorded under cabin_stowage_dimensions.", "src": [ "s1" ], "basis": null }, "notes": "KQ prints its per-aircraft size table under the words \"you can bring it as hand baggage\", yet the 787 row (152 x 139 x 149 cm) is plainly not a cabin figure, so the table's basis is genuinely ambiguous. It is recorded as cabin_stowage because that is KQ's own framing, and NOT as a maximum device size, because exceeding it only means the chair is checked rather than refused. The 737 row's imperial conversion is printed as \"4 x 44.5 x 33 inch\", evidently a typo for 44 x 44.5 x 33 in.", "cabin_stowage_dimensions": { "height_cm": 70, "width_cm": 100, "length_cm": 112, "basis": "cabin_stowage", "detail": "\"If you have a manual wheelchair that is collapsible or dismountable, you can bring it as hand baggage as long as it doesn't exceed the maximum dimensions as below\" (L x W x H): Boeing 787 152 x 139 x 149 cm; Boeing 737-300/700/800 112 x 113 x 85 cm; Embraer 190 120 x 100 x 70 cm. Recorded here as the binding envelope across all three rows — length 112 cm (737), width 100 cm and height 70 cm (E190).", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "KQ lists \"Spill-able batteries (wet cell battery) - SSR code WCBW\" as one of three wheelchair battery types and recommends advance reservation. Its Baggage Restrictions page separately bars \"wet cell batteries\" from checked and hand baggage as corrosive materials, and \"devices with spillable batteries\" from hand baggage. No wheelchair packing rules are published, so acceptance reads as case-by-case — confirm with the contact centre.", "src": [ "s2", "s3" ] }, "non_spillable": { "value": "conditional", "detail": "\"Non Spill-able wet batteries - SSR code WCBD\" is one of three wheelchair battery types KQ lists, with advance reservation recommended and no packing or terminal rule published. Acceptance is reserved: \"Under special conditions or authorization, non-normal item, motorized wheelchairs, special sporting equipment may be accepted as checked baggage with exceeding weight of 23kgs\", and \"For interline carriage; approval for acceptance is required from all carriers concerned.\"", "src": [ "s2", "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Wheelchair/Mobility Aids with Lithium Battery (dry cell battery) - SSR code WCLB\", advance reservation recommended, no watt-hour figure published. Acceptance is reserved: Baggage Allowance says \"Under special conditions or authorization, non-normal item, motorized wheelchairs, special sporting equipment may be accepted as checked baggage with exceeding weight of 23kgs\", and the wheelchair SSR section adds \"For interline carriage; approval for acceptance is required from all carriers concerned.\"", "src": [ "s2", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Neither the Reduced Mobility page nor Special Baggage nor Baggage Restrictions gives any watt-hour figure for a battery that stays installed in the chair; the ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. KQ's only removal rule — \"If the baggage is to be checked in, the lithium battery must be removed from the baggage and the lithium battery must be carried in the cabin\" — is written for baggage, not mobility aids, and carries no Wh figure.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. KQ requires spare batteries to be terminal-protected and carried in carry-on baggage only, but sets no watt-hour ceiling anywhere on its site.", "src": [] }, "spares_allowed": { "value": null, "detail": "No count published. KQ's general rule is that spare batteries \"must be individually protected to prevent short circuits ... and carried in carry-on baggage only\", and that power banks count as spares; it gives no number for wheelchair spare batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published for mobility aids. KQ's rule requiring a lithium battery to be removed from checked baggage and carried in the cabin is written for baggage; nothing on the wheelchair pages says whether a chair battery must come out.", "src": [] }, "terminals": { "value": null, "detail": "Not published for mobility aids. KQ's Special Baggage page requires spare batteries to be \"individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only\" — a general lithium rule. No wheelchair-specific terminal-disconnection or immobilisation instruction exists.", "src": [] }, "documentation": { "value": null, "detail": "Not published. KQ asks for no battery spec sheet, MSDS or manufacturer label; it only requires the right SSR code and \"a comment ... on the PNR to enable plan for the right aircraft and ground handling process\".", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted, but not unconditionally: Baggage Allowance says \"under special conditions or authorization, non-normal item, motorized wheelchairs, special sporting equipment may be accepted as checked baggage with exceeding weight of 23kgs\". Special Baggage recommends advance reservation, assigns SSR codes WCBD/WCBW/WCLB, requires approval from all carriers for interline carriage, and warns odd-size baggage \"cannot be accepted for the whole route\" if any aircraft on the routing cannot take it (the E190 is KQ's tightest type).", "src": [ "s4", "s2" ] }, "max_weight_kg": { "value": "no_limit", "detail": "Special Baggage: \"There is no weight limitation for wheelchair and mobility device however a comment has to be given on the PNR to enable plan for the right aircraft and ground handling process.\" The one weight figure KQ prints, 125 kg on the Embraer 190, belongs to the table for carrying a collapsible manual chair as hand baggage and is not stated to apply to powered chairs.", "src": [ "s2", "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No size limit published for powered chairs. KQ's per-aircraft size table is written for collapsible or dismountable manual wheelchairs; for everything else Special Baggage says only that acceptance \"depends on the capacity of the aircraft operating on the passenger's routing\".", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. KQ says nothing about returning a powered chair at the aircraft door or jet bridge; it offers airport wheelchairs after check-in instead.", "src": [] }, "notes": "KQ's passenger fleet as listed on its own site is the Boeing 787-8, Boeing 737-800 and Embraer E190 (the 737-300F is a freighter). The E190 carries the tightest published wheelchair size and weight limits, so an E190 sector anywhere in the itinerary is the binding constraint." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Help from the crew is limited to bringing the onboard wheelchair to the passenger and pushing it to and from the lavatory door.\" KQ does not say which aircraft types carry an on-board wheelchair.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. KQ describes crew pushing the on-board wheelchair to the lavatory door but says nothing about an accessible lavatory on any aircraft type.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Materially limited on board: \"the passenger shall be required to lift him/herself -using the upper body power - in and out of the onboard wheelchair unassisted\", crew help being limited to bringing that chair and pushing it to the lavatory door. A passenger who is not self-supporting \"must travel with a companion (i.e. personal care attendant)\", except on flights to/from the USA. KQ Ezesha terms say \"Upon request, Kenya staff can provide assistance with transfers, mobility, and orientation.\"", "src": [ "s1", "s8" ] }, "seating": { "value": "Exit-row / extra-legroom exit seats barred to anyone requiring assistance due to reduced mobility; no movable-armrest or bulkhead policy published", "detail": "Seat FAQs: to take an Extra Legroom Seat on an exit row you \"must not be using medical equipment, an extension seat belt or requiring any assistance due to reduced mobility\", and such seats \"may be re-assigned before or during the journey without any refund\". Under KQ Ezesha the cardholder and carer must be seated adjacent to each other in the same cabin. Nothing is published on movable armrests or bulkhead seats.", "src": [ "s10", "s8" ] } }, "damage_liability": { "value": "Montreal Convention limit — 1,519 SDR per passenger for checked baggage; no mobility-aid-specific rule", "detail": "Conditions of Carriage 15.5.2.2: where the Montreal Convention applies the limit is \"1,519 Special Drawing Rights per Passenger\"; under Warsaw it is 17 SDR per kilo checked. Higher cover only via a special declaration of interest and payment of a fee. KQ publishes no mobility-aid damage procedure and no US ACAA full-value promise — the Customer Service Plan says only that on covered flights \"we will comply with all requirements of the DOT disability rules contained in 14 C.F.R. Part 382\".", "src": [ "s5", "s6" ] }, "aircraft_hold_note": "KQ's per-aircraft table (Reduced Mobility, L x W x H) governs carrying a collapsible or dismountable manual chair as hand baggage, not the maximum size of a checked chair: Boeing 787 152 x 139 x 149 cm, no max weight; Boeing 737-300/700/800 112 x 113 x 85 cm, no max weight; Embraer 190 120 x 100 x 70 cm, max 125 kg / 275.5 lbs. Anything larger \"will be transported as check-in baggage\", for which KQ publishes no size or weight cap. Special Baggage adds that odd-size items \"cannot be accepted for the whole route\" if any aircraft on the routing cannot accommodate them, so the E190 governs itineraries touching that type." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Kenya Airways publishes a substantial Reduced Mobility page plus a Special Baggage page that names wheelchair battery SSR codes, but NO watt-hour figures anywhere — do not assume 300/160 Wh. Contradictions a human should resolve with KQ: (1) weight — Special Baggage says \"There is no weight limitation for wheelchair and mobility device\", while the Reduced Mobility table caps the Embraer 190 at 125 kg; (2) spillable batteries — the wheelchair section lists SSR WCBW for spill-able wet cells, while Baggage Restrictions prohibits \"wet cell batteries\" in checked and hand baggage and \"devices with spillable batteries\" in hand baggage; (3) the per-aircraft size table is introduced as a hand-baggage allowance although the 787 row (152 x 139 x 149 cm) cannot be cabin stowage, and the 737 row's inch conversion is misprinted as \"4 x 44.5 x 33 inch\". Conditions of Carriage 7.2 makes acceptance of passengers with reduced mobility \"subject to prior arrangement\" except on US flights, and 5.1.3 sets a 48–96 h request window covering mobility aids. KQ flies to New York JFK and publishes a DOT Customer Service Plan committing to 14 CFR Part 382, but has no separate Complaints Resolution Official / disability-assistance page — /en/policies/disability-assistance/ returns 404, and the en-us locale of the Reduced Mobility page is identical to the global one. KQ Ezesha is a Kenya-focused concession card (10% domestic/regional, 18% international ex-Kenya off base fare, KES 3,500 for three years) bookable only by phone; its launch date is still marked TBA. Nothing in this record is taken from KLM or any other SkyTeam partner.", "searched_urls": [ "https://www.kenya-airways.com/", "https://www.kenya-airways.com/en/", "https://www.kenya-airways.com/en/plan/special-care/", "https://www.kenya-airways.com/en/plan/special-care/reduced-mobility/", "https://www.kenya-airways.com/en-us/plan/special-care/reduced-mobility/", "https://www.kenya-airways.com/en/plan/special-care/reduced-mobility/kq-ezesha-program/", "https://www.kenya-airways.com/en/plan/special-care/medical-special-support/", "https://www.kenya-airways.com/en/plan/baggage-information/baggage-restrictions/", "https://www.kenya-airways.com/en/plan/baggage-information/special-baggage/", "https://www.kenya-airways.com/en-us/plan/baggage-information/special-baggage/", "https://www.kenya-airways.com/en/plan/baggage-information/hand-baggage/", "https://www.kenya-airways.com/en/plan/baggage-information/baggage-allowance/", "https://www.kenya-airways.com/en/plan/baggage-information/conditions-of-carriage-baggage/", "https://www.kenya-airways.com/en/policies/conditions-of-carriage/", "https://www.kenya-airways.com/en/policies/customer-service-plan/", "https://www.kenya-airways.com/en/policies/optional-fees/", "https://www.kenya-airways.com/en/policies/disability-assistance/", "https://www.kenya-airways.com/en/contact/", "https://www.kenya-airways.com/en/help/faqs/", "https://www.kenya-airways.com/en/experience/seat-selection/seat-faqs/", "https://www.kenya-airways.com/en/experience/our-aircraft/boeing-787-8/" ] } }, { "schema_version": "1.1", "slug": "klasjet", "name": "KlasJet", "iata_code": "KJ*", "icao_code": "KLJ", "country": "Lithuania", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://klasjet.aero", "sources": [ { "id": "s1", "title": "Homepage — KlasJet offers ACMI services and VIP charter; 24/7 VIP and ACMI phone lines and email addresses", "url": "https://klasjet.aero/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "General Terms and Conditions (PDF, version 7 April 2026) — business-to-business charter contract between the Carrier and the Client", "url": "https://klasjet.aero/wp-content/uploads/2026/05/KlasJet-General-Terms-and-Conditions-Version-7-April-2026.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Terms and Conditions — index of the current and superseded General Terms and Conditions", "url": "https://klasjet.aero/terms-and-conditions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact us — UAB “KlasJet”, Vilnius; enquiry and career addresses", "url": "https://klasjet.aero/contact-us/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Lithuania — VIP charter desk", "number": "+370 609 66066", "hours": "24/7", "region": "LT", "src": [ "s1" ] }, { "label": "Lithuania — ACMI desk", "number": "+370 608 57787", "hours": "24/7", "region": "LT", "src": [ "s1" ] } ], "email": [ { "label": "VIP charter enquiries", "address": "sales@klasjet.aero", "src": [ "s1" ] }, { "label": "ACMI enquiries", "address": "acmi@klasjet.aero", "src": [ "s1" ] } ], "web_form": [ { "label": "Request a Quote", "url": "https://klasjet.aero/contact-us/", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "General Terms and Conditions (PDF, 7 April 2026)", "url": "https://klasjet.aero/wp-content/uploads/2026/05/KlasJet-General-Terms-and-Conditions-Version-7-April-2026.pdf", "src": [ "s2" ] } ], "notes": "KlasJet has no passenger-facing service pages and no accessibility contact. The only channels published are the 24/7 VIP charter desk (+370 609 66066, sales@klasjet.aero) and the 24/7 ACMI desk (+370 608 57787, acmi@klasjet.aero), both of which are sales desks for the client chartering the aircraft, not for individual passengers." }, "policy": { "notice_hours": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "terminals": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "documentation": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] } }, "allowed": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "seating": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published — KlasJet’s site is business-to-business only (ACMI and VIP charter sales) and its General Terms and Conditions are a carrier-to-client contract with no passenger accessibility, mobility-aid or battery provisions.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/wet-lease and VIP-charter operator — the contracting airline's or charterer's policy applies. UAB “KlasJet” (Vilnius, part of Avia Solutions Group) sells only two products on its own site: ACMI services and VIP/corporate charter (sports teams, entertainment and media, diplomatic and government, corporate and incentive travel). Individual passengers cannot book with it. Its current General Terms and Conditions (version 7 April 2026) were read in full and are a commercial contract between the Carrier and the Client — they contain no clause on passengers with disabilities or reduced mobility, wheelchairs, mobility aids or batteries. A wheelchair user on a KlasJet aircraft must therefore work through the charterer or the airline that wet-leased the aircraft.", "searched_urls": [ "https://klasjet.com/", "https://klasjet.aero/", "https://klasjet.aero/about-us/", "https://klasjet.aero/contact-us/", "https://klasjet.aero/terms-and-conditions/", "https://klasjet.aero/wp-content/uploads/2026/05/KlasJet-General-Terms-and-Conditions-Version-7-April-2026.pdf", "https://klasjet.aero/wp-content/uploads/2025/07/KlasJet-General-Terms-and-Conditions-ENG_Version-1-August-2025.pdf", "https://klasjet.aero/cookie-policy/" ] } }, { "schema_version": "1.1", "slug": "klm", "name": "KLM", "iata_code": "KL", "icao_code": "KLM", "country": "Netherlands", "region": "Europe", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.klm.com/", "sources": [ { "id": "s1", "title": "Bringing your own wheelchair", "url": "https://www.klm.com/information/assistance-health/own-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Mobility assistance and airport wheelchair service", "url": "https://www.klm.com/information/assistance-health/mobility-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted items in your small bag and hand baggage", "url": "https://www.klm.com/information/baggage/restricted-items-hand-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Restricted and prohibited items in checked baggage", "url": "https://www.klm.com/information/baggage/restricted-items-checked-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact KLM — assistance while travelling (KLM Cares, United States)", "url": "https://www.klm.com/contact/topic/booking/subtopic/information-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "KLM CARES health and assistance request form", "url": "https://www.klm.com/contact/klm-cares", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Customer commitment (flights to/from/within the United States)", "url": "https://www.klm.com/information/legal/customer-rights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Air Carrier Access Act", "url": "https://www.klm.com/information/legal/air-carrier-access", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Assistance and health", "url": "https://www.klm.com/information/assistance-health", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Eigen rolstoel meenemen (Dutch wheelchair page)", "url": "https://www.klm.nl/information/assistance-health/own-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Medicines and medical equipment", "url": "https://www.klm.com/information/assistance-health/medicines-medical-equipment", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United States & Canada — KLM Cares (toll-free from Canada)", "number": "+1 833-855-0814", "hours": "Mon-Sat 08:00-20:00 Eastern; Sunday closed. Languages: English, French", "region": "US", "src": [ "s5" ] } ], "email": [ { "label": "KLM Cares (USA) — KLM's US accessibility mailbox, hosted on the Air France-KLM group mail domain", "address": "klmcares.usa@airfrance-klm.email", "src": [ "s5" ] } ], "web_form": [ { "label": "KLM CARES health and assistance request form", "url": "https://www.klm.com/contact/klm-cares", "src": [ "s2", "s6" ] } ], "relay": [ { "label": "WhatsApp (general KLM customer service, not accessibility-specific)", "detail": "WhatsApp +31 20 649 0787, linked from KLM's baggage pages", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Bringing your own wheelchair", "url": "https://www.klm.com/information/assistance-health/own-wheelchair", "src": [ "s1" ] }, { "label": "Mobility assistance", "url": "https://www.klm.com/information/assistance-health/mobility-assistance", "src": [ "s2" ] }, { "label": "Assistance and health (hub)", "url": "https://www.klm.com/information/assistance-health", "src": [ "s9" ] }, { "label": "Air Carrier Access Act (US)", "url": "https://www.klm.com/information/legal/air-carrier-access", "src": [ "s8" ] } ], "notes": "KLM publishes a dedicated KLM CARES desk for health and assistance requests. The only accessibility phone number printed on the English (US) site is the KLM Cares US line; other markets route through the general contact flow." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Make sure to request the transport by contacting us at least 48 hours before departure.\" The same 48 h applies to requesting an airport wheelchair and to using your own chair to the gate on transfers.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request wheelchair assistance in My Trip, or use the KLM CARES form / contact KLM Cares, at least 48 hours before departure", "detail": "KLM: request wheelchair assistance in My Trip, or contact KLM directly at least 48 h before departure; all other assistance requests go through the KLM CARES form, phone or e-mail.", "src": [ "s2", "s6" ] }, "fee_charged": { "value": false, "detail": "\"Are you travelling with your own electric or manual wheelchair? We will transport it for you free of charge.\" If an in-cabin folding chair has to be gate-checked, that is also free of charge. Airport wheelchair assistance is free (\"How much to tip wheelchair assistance? Nothing!\").", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number. KLM says only that it \"can transport a limited number of wheelchairs per flight, depending on the aircraft type and the size and weight of your wheelchair\".", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs carried free of charge, either folded in the cabin or checked into the hold.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"You can bring a manual wheelchair with you in the cabin if it's foldable or collapsible.\" It must meet hand-baggage size and weight limits. Cabin space is limited; if full, KLM gate-checks it free of charge.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "If you ask at booking, the chair is loaded at the gate; \"On arrival, we do our utmost best to return your wheelchair to you at the gate. If this is not possible, you can collect it next to your flight's baggage belt.\" Best-effort, not guaranteed.", "src": [ "s1" ] }, "max_weight_kg": { "value": 149, "detail": "Only the Embraer fleet has a published weight cap: E175/E190/E195-E2 \"maximum 149 kg\". A330, 737, 777 and 787: \"no maximum weight\". 149 kg is therefore the binding figure if any leg is on an Embraer.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 80, "width_cm": 100, "length_cm": 112, "basis": "max_device", "detail": "Smallest figure in each dimension across KLM's published per-aircraft checked-wheelchair limits: length 112 cm (Boeing 737), width 100 cm and height 80 cm (Embraer 175/190/195-E2). Full table: A330/777/787 L152 x W139 x H149 cm; 737 L112 x W113 x H85 cm; Embraer L120 x W100 x H80 cm.", "src": [ "s1" ] }, "notes": "Check in a manual chair at least 2.5 h before a European flight / 3.5 h before an intercontinental flight. On a connection of less than 3 hours you cannot use your own chair airside — it is transferred straight to the next flight; over 3 hours it can be brought to the gate if requested 48 h ahead, though some airports do not allow this.", "cabin_stowage_dimensions": { "height_cm": 25, "width_cm": 35, "length_cm": 55, "basis": "cabin_stowage", "detail": "\"The folded wheelchair should meet the size and weight requirements for hand baggage: maximum L55 x W35 x H25 cm and maximum 12 kg.\"", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. KLM's wheelchair page does not distinguish battery chemistries (wet/spillable, gel, dry or lithium) at all.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. KLM's wheelchair page does not distinguish battery chemistries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. KLM's electric-wheelchair section says only that battery-powered chairs travel in the hold and that batteries/power cables may have to be disconnected; it sets no lithium-specific rule.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. KLM's lithium-battery text (100 Wh, 100-160 Wh by permission, >160 Wh never) is written for personal electronic devices and spare batteries/power banks, and KLM does not state that it applies to wheelchairs. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility-aid spare batteries. The 100 Wh / 160 Wh figures on KLM's restricted-items pages are for personal electronic devices and power banks, not wheelchairs.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. KLM's hand-baggage page allows up to 20 spare batteries and 2 power banks for consumer electronics, but says nothing about spare wheelchair batteries.", "src": [] }, "removal_required": { "value": "conditional", "detail": "\"Depending on the type of wheelchair, we may also ask you to disconnect the batteries or power cables and isolate the terminals, to prevent short circuits.\" KLM describes disconnection rather than removal into the cabin, and only case by case.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "KLM may ask you to disconnect the batteries or power cables and isolate the terminals to prevent short circuits, depending on the type of wheelchair.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or form is required on KLM's wheelchair page. (A medical information form is required for supplemental oxygen, not for wheelchairs.)", "src": [] } }, "allowed": { "value": true, "detail": "\"Your electric or battery-powered wheelchair can only be transported in the hold.\" Carried free of charge; it must meet the per-aircraft size/weight limits. Arrive 3 h before a European flight, 4 h before an intercontinental flight (the Dutch-language page says 2.5 h / 3.5 h).", "src": [ "s1", "s10" ] }, "max_weight_kg": { "value": 149, "detail": "Only the Embraer fleet has a published cap: E175/E190/E195-E2 \"maximum 149 kg\". A330, 737, 777 and 787: \"no maximum weight\".", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 80, "width_cm": 100, "length_cm": 112, "basis": "max_device", "detail": "Same per-aircraft table as manual chairs; smallest figure in each dimension: L112 cm (737), W100 cm and H80 cm (Embraer). A330/777/787 L152 x W139 x H149 cm; 737 L112 x W113 x H85 cm; Embraer L120 x W100 x H80 cm.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not stated for electric chairs. KLM's \"keeping your wheelchair until the gate\" and gate-return text sits under the manual-wheelchair \"in the hold\" heading and is not repeated in the electric-wheelchair section; ask KLM Cares.", "src": [] }, "notes": "Detachable parts (cushions, footrests) should travel in hand baggage and count as extra permitted hand baggage; if they cannot be detached, tape them to the chair. Self-balancing personal mobility devices are otherwise banned, but are allowed for passengers with reduced mobility with permission requested at least 48 h before departure." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Foldable wheelchairs designed to fit the aisles of our aircraft are available onboard all KLM and KLM Cityhopper aircraft.\"", "src": [ "s2" ] }, "accessible_lavatory": { "value": "conditional", "detail": "Wheelchair-accessible toilets on the Boeing 777, Boeing 787 and Airbus A330 only. The Boeing 737 and Embraer 190 have a foldaway curtain to enlarge the lavatory space. All KLM toilets have toilet handles.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "Ground agents assist with boarding and disembarking, and you may pre-board. Cabin crew will help you use the onboard wheelchair but \"are not allowed to lift or carry you or assist you within the toilet area\", nor with eating or medical services — for that you must bring your own travelling companion. A safety assistant is required if you cannot evacuate independently.", "src": [ "s2" ] }, "seating": { "value": true, "detail": "\"We have aisle and middle seats with moveable armrests, so you can transfer more easily into your seat.\" KLM will try to seat you next to your travelling companion at no extra cost.", "src": [ "s2" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,519 SDR per person for delayed, lost or damaged baggage", "detail": "KLM publishes no mobility-aid-specific liability rule. Its US customer commitment says: \"Unless otherwise stated, for travel governed by the Montreal Convention, liability for damages for delayed, lost or damaged baggage is limited to a maximum of 1,519 Special Drawing Rights per person.\"", "src": [ "s7" ] }, "aircraft_hold_note": "Published maximum checked-wheelchair size by aircraft (same for manual and electric): Airbus A330 L152 x W139 x H149 cm, no maximum weight; Boeing 737 L112 x W113 x H85 cm, no maximum weight; Boeing 777 and 787 L152 x W139 x H149 cm, no maximum weight; Embraer 175, 190 and 195-E2 L120 x W100 x H80 cm and maximum 149 kg. KLM also warns it can carry only a limited number of wheelchairs per flight depending on aircraft type." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "KLM shares an IT platform with Air France but publishes its own accessibility content on klm.com; everything here is from KLM's own pages. Its assistance desk is branded KLM CARES. Big gap: KLM publishes detailed per-aircraft wheelchair dimensions but no watt-hour limit, battery-chemistry rule, spare-battery allowance or documentation requirement for mobility aids — the 100/160 Wh figures on klm.com are for consumer electronics only. Inconsistency to re-check: the English page says arrive 3 h (European) / 4 h (intercontinental) before departure with an electric chair, while the Dutch page says 2.5 h / 3.5 h. Airport assistance is delivered by a third party. KLM designates Complaint Resolution Officials at all covered US airports.", "searched_urls": [ "https://www.klm.com/information/assistance-health", "https://www.klm.com/information/assistance-health/own-wheelchair", "https://www.klm.com/information/assistance-health/mobility-assistance", "https://www.klm.com/information/assistance-health/medicines-medical-equipment", "https://www.klm.com/information/baggage/restricted-items-hand-baggage", "https://www.klm.com/information/baggage/restricted-items-checked-baggage", "https://www.klm.com/information/baggage/special-baggage", "https://www.klm.com/contact", "https://www.klm.com/contact/klm-cares", "https://www.klm.com/contact/topic/booking/subtopic/information-assistance", "https://www.klm.com/information/legal/customer-rights", "https://www.klm.com/information/legal/air-carrier-access", "https://www.klm.nl/information/assistance-health/own-wheelchair", "https://img.static-kl.com/m/24878295c310422b/original/transporting-your-mobility-aid.pdf", "https://img.static-kl.com/m/13f6a78a95773026/original/KLM-Bill-Of-Rights-Text.pdf", "https://www.klm.com/information/travel-classes-extra-options/wheelchairs-mobility-equipment", "https://www.klm.com/information/legal/accessible-transport", "https://www.klm.com/information/baggage/dangerous-goods", "https://www.klm.nl/en/information/assistance/wheelchairs-mobility-equipment" ] } }, { "schema_version": "1.1", "slug": "km-malta-airlines", "name": "KM Malta Airlines", "iata_code": "KM", "icao_code": "KMM", "country": "Malta", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://kmmaltairlines.com/en", "sources": [ { "id": "s1", "title": "Assistance — Passengers with Reduced Mobility / Passengers with Medical Needs", "url": "https://kmmaltairlines.com/en/assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Baggage (medicine & medical devices, how to book special baggage)", "url": "https://kmmaltairlines.com/en/baggage-information/sports-equipment-special-baggage/special-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Lithium Batteries — KM Malta Airlines' Lithium Battery Policy", "url": "https://kmmaltairlines.com/en/baggage-information/baggage-restrictions/lithium-batteries-policy", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage Restrictions / Dangerous Goods — restricted items requiring notification", "url": "https://kmmaltairlines.com/en/baggage-information/baggage-restrictions/baggage-restrictions-policy", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Malta — Medical Help Desk (special assistance and medical clearance)", "number": "+356 2167 6763", "region": "MT", "src": [ "s1" ] }, { "label": "Malta — Customer Support Centre / Call Centre (general, and to book special baggage)", "number": "+356 2135 6000", "region": "MT", "src": [ "s1", "s2" ] } ], "email": [ { "label": "Medical Help Desk — medical equipment, oxygen and medical clearance", "address": "medical@kmmaltairlines.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Special Assistance Form (wheelchair, MEDA, assistance dog, oxygen requests)", "url": "https://help.kmmaltairlines.com/s/special-assistance-terms", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Assistance — Passengers with Reduced Mobility", "url": "https://kmmaltairlines.com/en/assistance", "src": [ "s1" ] }, { "label": "Lithium Battery Policy — the wheelchair / mobility-aid watt-hour rules", "url": "https://kmmaltairlines.com/en/baggage-information/baggage-restrictions/lithium-batteries-policy", "src": [ "s3" ] }, { "label": "Baggage Restrictions — items needing airline approval (incl. powered wheelchairs)", "url": "https://kmmaltairlines.com/en/baggage-information/baggage-restrictions/baggage-restrictions-policy", "src": [ "s4" ] }, { "label": "Special Baggage — medicine and medical devices", "url": "https://kmmaltairlines.com/en/baggage-information/sports-equipment-special-baggage/special-baggage", "src": [ "s2" ] } ], "notes": "There is no dedicated disability email address. Special assistance is requested through the online Special Assistance Form on the Salesforce-hosted help centre; medical clearance and medical equipment go to the Medical Help Desk (+356 2167 6763 / medical@kmmaltairlines.com). No TTY, text relay or WhatsApp channel is published. Note that the Special Baggage page's 'Special Assistance' link points at /en/special-assistance, which returns 404 — the live page is /en/assistance." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Special Assistance can be requested by clicking here. Please submit your request at least 48 hours before your flight.\" Special (including mobility) baggage should also be reserved at least 48 h before departure. Medical equipment such as an oxygen cylinder needs 24 h notice to medical@kmmaltairlines.com; an assistance dog needs 48 h, or 7 days on flights to/from the UK.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Submit the online Special Assistance Form at least 48 hours before departure, or call the Medical Help Desk on +356 2167 6763", "detail": "Three published levels: WCHR (can manage steps, needs help within the terminal), WCHS (ambulift, difficulty with steps) and WCHC (full assistance, cannot walk to the seat). A WCHC passenger may be required to present a Medical Information Form (MEDIF) for approval by KM Malta Airlines' aviation medical specialist. Check-in opens 2 hours before departure and closes 45 minutes before.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"If you use crutches or other mobility aids, you will be able to take them on board at no extra fee.\" Wheelchair assistance itself carries no charge. By contrast, in-flight oxygen supplied by the airline costs €115 per flight, payable in advance.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"Up to 2 pieces of mobility equipment per person with a disability or person with reduced mobility can be booked.\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs, crutches and other mobility aids are carried; up to two pieces of mobility equipment per disabled passenger can be booked, at no extra fee.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not stated for a wheelchair. KM Malta says \"if you use crutches or other mobility aids, you will be able to take them on board at no extra fee. Once you find your way to your booked seat, our cabin crew will be able to take them for stowage during the rest of the flight\", but it never says whether a folding manual wheelchair may be stowed in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. KM Malta describes taking a collapsible stroller to the aircraft steps, stowing it in the hold free of charge and returning it on arrival, but makes no equivalent statement for mobility aids.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. The 32 kg maximum KM Malta publishes applies to checked musical instruments and ordinary checked bags, not to wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published, and no hold-door figures are given for the A320-family fleet.", "src": [], "basis": null }, "notes": "KM Malta requires a passenger who cannot travel independently to be accompanied by another passenger: \"If you are unable to travel independently, we require that another passenger travels with you.\"", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published for mobility aids.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Wheelchairs powered by spillable batteries are named among the restricted items that require KM Malta Airlines' approval prior to flying. No packing, terminal or upright-carriage detail is published for them.", "src": [ "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Wheelchairs powered by non-spillable batteries are named among the restricted items that require KM Malta Airlines' approval prior to flying. No packing or handling detail is published for them.", "src": [ "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion powered wheelchairs are accepted with the airline's prior approval. The battery must be removed and carried in the cabin and may not go in checked baggage. Batteries over 160 Wh are otherwise forbidden in any baggage; for a lithium wheelchair KM Malta directs the passenger to its reservations office.", "src": [ "s3", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. KM Malta's wheelchair row assumes a collapsible chair whose battery is removed into the cabin. For a chair whose battery stays installed it only says that batteries over 160 Wh are forbidden in any baggage and that wheelchair users should \"contact our reservations office for assistance\".", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "For a collapsible battery-powered wheelchair/mobility aid the lithium-ion battery \"must be removed and carried in the cabin\" and \"must not exceed 300Wh, or for a device that is fitted with 2 batteries, each battery must not exceed 160Wh\". Checked baggage for the battery: \"No\".", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A max. of one spare battery not exceeding 300Wh or two spares not exceeding 160Wh may be carried\", in the cabin, each individually packed to prevent short circuit.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "One spare of up to 300 Wh, or two spares of up to 160 Wh each, carried in the cabin. Spare lithium batteries must never be placed in checked baggage.", "src": [ "s3" ] }, "removal_required": { "value": true, "detail": "For a collapsible lithium-ion powered wheelchair the battery \"must be removed and carried in the cabin\"; the table marks checked baggage for that battery as \"No\".", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "Spare batteries must be individually packed to prevent short circuit: keep them in their original retail packaging, tape over the terminals, or put each battery in a separate plastic bag or protective pouch.", "src": [ "s3" ] }, "documentation": { "value": true, "detail": "\"Please ensure that you have the information available for our staff when requested on the Watt-hour (Wh) or Lithium content (g) for all the installed and spare batteries... Lithium batteries with no or unclear marking of Watt-hour (Wh) rating or Lithium Content (LC) will be refused carriage.\" Batteries must meet UN Manual of Tests and Criteria Part III s.38.3.", "src": [ "s3" ] } }, "allowed": { "value": "conditional", "detail": "\"Wheelchairs and mobility aids – powered with either non-spillable, spillable or collapsible lithium batteries\" appear on KM Malta's list of restricted items that \"require the airline's approval prior to flying\". For a lithium chair the battery must be removed and carried in the cabin; for a battery over 160 Wh KM Malta tells wheelchair users to \"contact our reservations office for assistance\".", "src": [ "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published — KM Malta sets no weight cap for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — KM Malta describes gate stowage and return on arrival only for collapsible strollers, not for wheelchairs.", "src": [ "s2" ] }, "notes": "The wheelchair row of the lithium policy is headed \">300Wh (up to 300Wh)\", which contradicts itself; the body text is the usable rule — battery ≤300 Wh (or 2 × ≤160 Wh), removed and carried in the cabin, never checked." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. KM Malta defines WCHC as \"full wheelchair assistance for passengers unable to walk to their seat\" but never says whether an on-board aisle chair is carried on its A320-family aircraft.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — KM Malta says nothing about lavatory accessibility on its A320-family fleet.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"WCHC — Full wheelchair assistance for passengers unable to walk to their seat\"; WCHS includes an ambulift for passengers who cannot manage steps. KM Malta does not spell out what crew will and will not do once on board, and requires a passenger who cannot travel independently to be accompanied.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published — KM Malta publishes no movable-armrest, bulkhead or exit-row seating policy for passengers with reduced mobility.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids on the assistance or baggage pages. For special baggage generally KM Malta says only: \"While extra care will be given to your possessions, it is strongly recommended that you book separate insurance to cover the value of your special baggage in the case of loss or damage.\"", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "KM Malta Airlines (successor to Air Malta, launched 2024, all-A320-family) publishes clear lithium watt-hour rules for wheelchairs but very little about the handling of the chair itself: no gate delivery, no on-board aisle chair, no seating policy, no damage-liability statement, no dimensions. It requires a passenger who is not self-reliant to travel with a companion. Its EU obligations under Regulation (EC) 1107/2006 are cited on the assistance page in the assistance-dog section. Warning for researchers: the domain is kmmaltairlines.com (one 'a' in 'malt'), and www.kmmaltaairlines.com does not resolve. The Salesforce-hosted help centre (help.kmmaltairlines.com), which carries the Special Assistance Form and the 'Can I check in a wheelchair' article, would not render through either a direct fetch or the reader proxy, so those pages are cited only as contact links, not as fact sources.", "searched_urls": [ "https://www.kmmaltaairlines.com/", "https://www.kmmaltaairlines.com/en", "https://kmmaltairlines.com/en/special-assistance", "https://kmmaltairlines.com/en/assistance", "https://kmmaltairlines.com/en/baggage-information", "https://kmmaltairlines.com/en/baggage-information/sports-equipment-special-baggage", "https://kmmaltairlines.com/en/baggage-information/sports-equipment-special-baggage/special-baggage", "https://kmmaltairlines.com/en/baggage-information/baggage-restrictions", "https://kmmaltairlines.com/en/baggage-information/baggage-restrictions/lithium-batteries-policy", "https://kmmaltairlines.com/en/baggage-information/baggage-restrictions/baggage-restrictions-policy", "https://kmmaltairlines.com/en/customer-support", "https://help.kmmaltairlines.com/s/special-assistance-terms", "https://help.kmmaltairlines.com/s/article/Can-I-check-in-a-wheelchair" ] } }, { "schema_version": "1.1", "slug": "korean-air", "name": "Korean Air", "iata_code": "KE", "icao_code": "KAL", "country": "Korea, Republic of", "region": "Asia Pacific", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.koreanair.com/", "sources": [ { "id": "s1", "title": "Passengers using a wheelchair", "url": "https://www.koreanair.com/contents/plan-your-travel/special-assistance/disability-assistance/wheelchair?hl=en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted items — lithium batteries", "url": "https://www.koreanair.com/contents/plan-your-travel/baggage/restricted-item?hl=en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special baggage — electric wheelchairs and mobility scooters", "url": "https://www.koreanair.com/contents/plan-your-travel/baggage/special-baggage?hl=en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Korean Air Customer Service Plan (US DOT 14 CFR Part 382 / CRO)", "url": "https://www.koreanair.com/contents/footer/others/customers-service-plan?hl=en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Service Center — telephone numbers by region", "url": "https://www.koreanair.com/us/en/footer/customer-support/service-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customers who need special assistance", "url": "https://www.koreanair.com/contents/plan-your-travel/special-assistance?hl=en", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Korea — Service Center (domestic short code 1588-2001)", "number": "+82 2 2656 2001", "hours": "International line: Korean 07:00–22:00 daily, English 24/7; domestic Korean/English 07:00–19:00 daily", "region": "KR", "src": [ "s5" ] }, { "label": "USA & Canada — Service Center (toll-free)", "number": "1-800-438-5000", "hours": "Korean/English 24/7", "region": "US", "src": [ "s5" ] }, { "label": "Other American regions — Service Center", "number": "+1 213 484 1900", "hours": "Korean/English 24/7", "region": "US", "src": [ "s5" ] }, { "label": "United Kingdom — Service Center (toll-free)", "number": "0800-0265-883", "hours": "Korean/English 24/7", "region": "GB", "src": [ "s5" ] }, { "label": "Other European regions — Service Center", "number": "+33 1 5345 3177", "hours": "Korean/English 24/7; French/German/Italian/Spanish 08:30–17:30 weekdays CET", "region": "EU", "src": [ "s5" ] }, { "label": "Japan — Service Center", "number": "03-6868-0777", "hours": "Korean/English 24/7; Japanese 09:00–19:00 daily", "region": "JP", "src": [ "s5" ] }, { "label": "China — Service Center (toll-free)", "number": "40065-88888", "hours": "Korean/English 24/7; Chinese 08:00–19:00 daily", "region": "CN", "src": [ "s5" ] }, { "label": "Australia — Service Center", "number": "02-9262-6000", "hours": "Korean/English 24/7", "region": "AU", "src": [ "s5" ] } ], "email": [], "web_form": [], "relay": [ { "label": "USA — hearing and speech impairment", "detail": "Dial 711 (FCC's Telecommunications Relay Service); Korean Air lists it alongside its US number 1-800-438-5000", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Passengers using a wheelchair", "url": "https://www.koreanair.com/contents/plan-your-travel/special-assistance/disability-assistance/wheelchair?hl=en", "src": [ "s1" ] }, { "label": "Restricted items — lithium battery rules for electric wheelchairs", "url": "https://www.koreanair.com/contents/plan-your-travel/baggage/restricted-item?hl=en", "src": [ "s2" ] }, { "label": "Special baggage — electric wheelchairs and mobility scooters", "url": "https://www.koreanair.com/contents/plan-your-travel/baggage/special-baggage?hl=en", "src": [ "s3" ] }, { "label": "Customer Service Plan (US CRO commitment)", "url": "https://www.koreanair.com/contents/footer/others/customers-service-plan?hl=en", "src": [ "s4" ] } ], "notes": "Korean Air publishes no dedicated disability email address or accessibility-only phone line; the general Service Center handles wheelchair requests. Complaints Resolution Officials (CROs) are designated at Incheon and Busan and at all US airports — ask any staff member to put you in contact with one." }, "policy": { "notice_hours": { "value": null, "detail": "No hour-based deadline is published. Korean Air asks that wheelchair service be requested through the website or Service Center before you come to the airport, and that an electric wheelchair be declared when booking the ticket; the service is given with priority to passengers who request it in advance.", "src": [ "s1" ] }, "how_to_request": { "value": "Retrieve your booking online and request the 'Passenger requiring assistance' service, or call the Korean Air Service Center; declare an electric wheelchair when booking the ticket", "detail": "Request wheelchair service via the Korean Air website or the Service Center before you come to the airport. Passengers needing the in-flight (aisle) wheelchair \"are asked to request\" it in advance through a travel agency or the Service Center. Electric wheelchairs: \"please let us know if you use one when booking your ticket\" because the battery requires special action.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Korean Air will transport passengers' wheelchairs and walking aids free of charge.\" Electric scooters are also carried free of charge when used as a mobility aid.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Korean Air does not publish a numeric limit on how many mobility devices one passenger may check free of charge.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Passengers may use their own wheelchair up to the boarding gate; wheelchairs and walking aids are carried free of charge, and airport assistance from a designated Korean Air agent is still provided to passengers using their own chair.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Korean Air does not publish whether a folding manual wheelchair may be stowed in the cabin; its pages describe personal wheelchairs going into the cargo compartment and an on-board aisle wheelchair being provided instead.", "src": [] }, "gate_delivery": { "value": null, "detail": "Korean Air states passengers may use their personal wheelchair up to the boarding gate, but does not publish whether the chair is returned at the aircraft door on arrival — it says staff will guide arriving passengers to the Arrivals Hall.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for wheelchairs is published; the constraint Korean Air publishes is the cargo-door aperture of each aircraft type.", "src": [] }, "max_dimensions": { "height_cm": 84, "width_cm": 122, "length_cm": null, "detail": "Escalation threshold, not a refusal size. Korean Air: \"If the dimensions of your wheelchair exceed 122 cm (width) x 84 cm (height), please contact our Service Center as it may be difficult to fit on smaller aircraft (such as the B737).\" Exceeding it triggers a call, not a refusal — Korean Air publishes no maximum chair size. Nor is 122 x 84 one of its own cargo-door apertures (its B737-8/-800 door is 78 x 121 cm), so it should not be read as one. The regional version of the same page drops the figure and tells you to check the door dimensions for your aircraft.", "src": [ "s1" ], "basis": "contact_threshold" }, "notes": "Wheelchairs and walking aids are transported free of charge. Chairs are inspected for pre-existing damage at check-in; report damage found on arrival on a damage report form.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions for a folding wheelchair are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Electric wheelchairs with a wet cell battery: carry-on prohibited, checked baggage allowed. The passenger must provide information on whether the battery is removable, on the battery type (dry or wet cell) and, for wet cells, on whether it is spillable or non-spillable.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Electric wheelchairs with a dry cell (or non-spillable wet cell) battery: carry-on prohibited, checked baggage allowed. Removability and battery type must be declared to Korean Air.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium-battery electric wheelchairs are accepted. Removable batteries must be taken out and carried in the cabin (prohibited in checked baggage). Non-removable batteries stay attached to the chair in the hold, secured with short-circuit prevention — \"if short-circuit prevention is not possible, transportation is not permitted\".", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a non-removable battery that stays installed in the chair; Korean Air requires only that it be securely attached to the wheelchair with measures taken to prevent a short circuit.", "src": [ "s2", "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Maximum capacity for removable lithium batteries: 300 Wh or less (carried by passengers).\" The removed battery travels in the cabin and is prohibited in checked baggage.", "src": [ "s2", "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare/extra wheelchair batteries: one battery of 300 Wh or less, or two batteries of 160 Wh or less each.", "src": [ "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "Either one spare battery of 300 Wh or less, or two spare batteries of 160 Wh or less each, carried in the cabin.", "src": [ "s2", "s3" ] }, "removal_required": { "value": "conditional", "detail": "Only when the battery is removable: a removable lithium battery must be removed and carried in the cabin and is prohibited in checked baggage. A non-removable battery stays secured on the chair in the hold. Dry and wet cell batteries stay with the chair in the hold (carry-on prohibited).", "src": [ "s2", "s3" ] }, "terminals": { "value": true, "detail": "Batteries carried in the cabin must be placed individually in transparent plastic bags or have their terminals wrapped with electrical tape to prevent short circuits, and storing them in the overhead bin is strictly prohibited. Non-removable batteries must be secured to the chair with short-circuit prevention measures. Use and charging of power banks on board is prohibited.", "src": [ "s2", "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer certificate is demanded in writing. Korean Air requires the passenger to provide information on whether the battery is removable, on the battery type (dry or wet cell) and, for wet cells, on whether it is spillable.", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "Electric wheelchair main bodies are transported as checked baggage in accordance with dangerous goods regulations. Korean Air must be told at booking because the battery requires special action (e.g. removal). Electric scooters are also carried when used as a mobility aid.", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for electric wheelchairs is published.", "src": [] }, "max_dimensions": { "height_cm": 84, "width_cm": 122, "length_cm": null, "detail": "Escalation threshold, not a refusal size. Korean Air: \"If the dimensions of your wheelchair exceed 122 cm (width) x 84 cm (height), please contact our Service Center as it may be difficult to fit on smaller aircraft (such as the B737).\" Exceeding it triggers a call, not a refusal — Korean Air publishes no maximum chair size. Nor is 122 x 84 one of its own cargo-door apertures (its B737-8/-800 door is 78 x 121 cm), so it should not be read as one. The regional version of the same page drops the figure and tells you to check the door dimensions for your aircraft.", "src": [ "s1" ], "basis": "contact_threshold" }, "gate_delivery": { "value": null, "detail": "Korean Air says passengers may use their own wheelchair up to the boarding gate, but does not publish whether an electric chair is returned at the aircraft door on arrival.", "src": [ "s1" ] }, "notes": "Electric scooters used as mobility aids are carried free of charge; tell staff in advance when booking. Electric wheelchairs are loaded in the cargo compartment under Korean Air's hazardous materials rules." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Every Korean Air aircraft carries one on-board wheelchair. Unfolded it is 39 cm wide, 69 cm long and 84 cm high. It must be requested in advance through a travel agency or the Service Center.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Korean Air publishes nothing about accessible lavatories on its wheelchair or special-assistance pages.", "src": [] }, "transfer_assistance": { "value": true, "detail": "At the departure airport a dedicated staff member assists from check-in to boarding; at the destination staff guide the passenger to the Arrivals Hall. For US flights Korean Air commits to transport to, from and between gates (wheelchair or electric cart), boarding assistance, and in-airport and on-board assistance under 14 CFR Part 382.", "src": [ "s1", "s4" ] }, "seating": { "value": true, "detail": "Priority seats are available for passengers who use wheelchairs or have disabilities, on Korean Air-operated flights only (codeshares excluded), in Economy and Prestige Class on certain aircraft types. Request the 'Passenger requiring assistance' service in your booking. Movable-armrest seating is not described.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention Art. 22(2) special declaration of interest available for mobility aids; on US itineraries a CRO claim allows repair or replacement by a vendor of the passenger's choice", "detail": "Wheelchairs are inspected for pre-existing damage at check-in and damage found on arrival should be reported on a damage report form. A Special Declaration of Interest under Montreal Convention Art. 22(2) may be made any time before the aid is taken for stowage. To/from the USA a lost, damaged or delayed wheelchair may be claimed with a CRO and repaired or replaced by a vendor of the passenger's preference or Korean Air's providers.", "src": [ "s1" ] }, "aircraft_hold_note": "Korean Air publishes cargo-door apertures (height x width) per type: B787-9/-10 111 x 88 cm; B777-200ER 119 x 111 cm; B777-300/-300ER 101 x 83 cm; B747-8I 119 x 111 cm; B737-8/-800 78 x 121 cm; B737-900/-900ER 76 x 114 cm; A330-300 86 x 121 cm; A350-900 68 x 83 cm; A380-800 58 x 58 cm; A220-300 76 x 60 cm; A321neo 58 x 50 cm. The A321neo has the tightest door on the fleet. If the chair exceeds the door, contact the Service Center; from/to the USA, passengers who must take an alternative KE-operated flight because the chair did not fit may claim the fare difference (tickets issued on or after 17 March 2025)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Korean Air's English site is detailed. Two figures must not be confused: the 122 x 84 cm 'contact us' threshold for chair size, and the per-aircraft cargo-door table (smallest A321neo 58 x 50 cm), which is the real constraint. Lithium rules split by removability — removable batteries cap at 300 Wh and travel in the cabin; non-removable batteries have no published Wh cap but are refused if short circuits cannot be prevented. Power bank use and charging on board is banned and cabin batteries may not go in overhead bins. CROs are designated at Incheon, Busan and all US airports. No accessibility-specific email or phone line is published.", "searched_urls": [ "https://www.koreanair.com/", "https://www.koreanair.com/?hl=en", "https://www.koreanair.com/contents/plan-your-travel/special-assistance?hl=en", "https://www.koreanair.com/contents/plan-your-travel/special-assistance/disability-assistance?hl=en", "https://www.koreanair.com/contents/plan-your-travel/special-assistance/disability-assistance/wheelchair?hl=en", "https://www.koreanair.com/contents/plan-your-travel/baggage/restricted-item?hl=en", "https://www.koreanair.com/contents/plan-your-travel/baggage/special-baggage?hl=en", "https://www.koreanair.com/contents/footer/others/customers-service-plan?hl=en", "https://www.koreanair.com/us/en/footer/customer-support/service-center", "https://www.koreanair.com/us/en/footer/customer-support/contact-us", "https://www.koreanair.com/contents/customer-support/service-center?hl=en", "https://www.koreanair.com/contents/customer-support/contact-us?hl=en", "https://www.koreanair.com/contents/customer-support?hl=en", "https://www.koreanair.com/contents/customer-support/contact-us/service-center?hl=en", "https://www.koreanair.com/contents/support/service-center?hl=en", "https://www.koreanair.com/contents/footer/service-center?hl=en" ] } }, { "schema_version": "1.1", "slug": "kunming-airlines", "name": "Kunming Airlines", "iata_code": "KY", "icao_code": "KNA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.airkunming.com/", "sources": [ { "id": "s1", "title": "残疾人运输保障规定 (Regulations on the carriage of passengers with disabilities, Simplified Chinese, in force 1 April 2018)", "url": "https://www.airkunming.com/#/doc/detail/1/12559", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "残障（疾）旅客出行须知 (Travel notice for passengers with disabilities, Simplified Chinese)", "url": "https://www.airkunming.com/#/doc/detail/1/12567", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "行李服务细则 — 电动轮椅或电动代步工具 (Baggage service rules, section on electric wheelchairs and mobility scooters, Simplified Chinese)", "url": "https://www.airkunming.com/#/doc/detail/1/13287", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "危险品运输规定 (Regulations on dangerous goods carried in passenger baggage, Simplified Chinese)", "url": "https://www.airkunming.com/#/doc/detail/1/3963", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — Kunming Airlines customer service hotline 0871-96598 (booking, wheelchair and assistance requests)", "number": "+86 871 96598", "region": "CN", "src": [ "s1", "s2" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "残疾人运输保障规定 — the full disability carriage regulation (booking, aids, cabin service)", "url": "https://www.airkunming.com/#/doc/detail/1/12559", "src": [ "s1" ] }, { "label": "残障（疾）旅客出行须知 — short travel notice for disabled passengers", "url": "https://www.airkunming.com/#/doc/detail/1/12567", "src": [ "s2" ] }, { "label": "行李服务细则 — electric wheelchair / scooter watt-hour rules", "url": "https://www.airkunming.com/#/doc/detail/1/13287", "src": [ "s3" ] }, { "label": "危险品运输规定 — dangerous goods table (mobility aid rows)", "url": "https://www.airkunming.com/#/doc/detail/1/3963", "src": [ "s4" ] } ], "notes": "Kunming Airlines publishes no accessibility email address, no online assistance-request form and no TTY/relay service. Everything goes through the 0871-96598 hotline or a Kunming Airlines direct sales office. All of these pages are Simplified Chinese only — there is no English version." }, "policy": { "notice_hours": { "value": 48, "detail": "A checked electric wheelchair, the on-board narrow aisle wheelchair, disabled-group service and a service dog must be requested when booking and no later than 48 hours before scheduled departure; Kunming Airlines answers within 24 hours whether it can provide the service. Boarding/de-boarding assistance (wheelchair, ambulift) also needs 48 hours' notice via 0871-96598.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Declare the disability when booking and request the service at the latest 48 hours before departure, by calling 0871-96598 or through a Kunming Airlines direct sales office", "detail": "A passenger who has no companion but would need help to evacuate must book through Kunming Airlines' own sales channels or a specially authorised agent, state the disability and the assistance needed, and can only be ticketed after Kunming Airlines confirms the request. Check in 2 hours before the ordinary check-in deadline; if the 48 h / 2 h deadlines are missed Kunming will still try to help without delaying the flight.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "Aids on Kunming's cabin list (folding manual wheelchair, walking frame, crutches, prosthesis, hearing aid, cochlear implant, white cane, low-vision aid, blind glasses) may be taken into the cabin; where there is no cabin space or facility they are checked free of charge. One further aid outside that list is also checked free. One electric wheelchair or scooter plus one manual wheelchair are checked free.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "行李服务细则: only one electric wheelchair or mobility scooter is carried free, and on top of that one manual wheelchair may also be checked free. The disability regulation separately allows one free checked aid outside the cabin-aid list.", "src": [ "s3", "s1" ] }, "manual": { "allowed": { "value": true, "detail": "A 折叠轮椅 / 折叠手动轮椅 (folding manual wheelchair) is on Kunming Airlines' list of aids that may be taken into the cabin, and a manual wheelchair is also checked free alongside a powered chair.", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": true, "detail": "\"折叠手动轮椅等小型的在旅途中随时要用到的辅助设备，可带入客舱\" — a folding manual wheelchair and other small aids needed during the journey may be brought into the cabin. Cabin stowage is first-come, first-served; where there is no stowage facility or space the aid is checked free of charge.", "src": [ "s1", "s3" ] }, "gate_delivery": { "value": true, "detail": "Aids are handed over and returned close to the cabin door so the passenger can use their own equipment as long as possible; checked aids must be the first items out of the hold and brought to the cabin door as quickly as possible, and staff meet the passenger at the aircraft door on arrival. A passenger who prefers to collect the aid in the baggage hall may ask for that instead.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Kunming Airlines sets no weight cap for a wheelchair; mobility aids are carried outside the free baggage allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published.", "src": [], "basis": null }, "notes": "Aids taken into the cabin are not counted against the carry-on allowance; a portable non-electric wheelchair is expressly excluded from the hand-baggage size and weight limits.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Kunming Airlines names the folding manual wheelchair as an aid that may go into the cabin but publishes no stowage dimensions for it.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"昆明航禁止携带非密封型电池驱动的电动轮椅\" — Kunming Airlines prohibits electric wheelchairs powered by non-sealed (spillable) batteries, and the mobility-aid row of its dangerous-goods table repeats 昆明航禁止运输 (Kunming Airlines refuses carriage) for wheelchairs with non-sealed batteries.", "src": [ "s3", "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Wheelchairs and scooters with sealed (non-spillable) wet batteries, nickel-metal-hydride or dry batteries are accepted as checked baggage, but the dangerous-goods table requires the carrier's prior approval and notification of the captain. If the battery is removable it must be removed, packed in a strong rigid container and carried in the hold.", "src": [ "s3", "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery wheelchairs and mobility scooters are accepted as checked baggage with Kunming Airlines' prior approval and notification of the captain; a removable battery must be taken out and carried by the passenger in the cabin.", "src": [ "s3", "s4" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"对于装有锂电池的轮椅或电动代步工具，电池额定功率不得超过300Wh\" — the battery of a lithium-powered wheelchair or scooter must not exceed 300 Wh; if the device has to be driven by two batteries, neither may exceed 160 Wh.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "The same cap applies once the battery is out: not more than 300 Wh, or 2 × not more than 160 Wh. If the battery can be removed it must be removed and carried by the passenger in the cabin, with the terminals insulated against short circuit.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "In addition to the chair's own battery you may carry one spare of no more than 300 Wh, or two spares of no more than 160 Wh each. Spares must travel in the cabin with their terminals insulated.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "One spare battery of up to 300 Wh, or two spare batteries of up to 160 Wh each. Spares must be carried in the cabin, never in the hold.", "src": [ "s3" ] }, "removal_required": { "value": true, "detail": "\"如电动轮椅电池可以拆卸，则该电池必须拆下，并随身携带\" — if the lithium battery can be removed it must be removed and carried in the cabin. Kunming's dangerous-goods table words the same rule more loosely (remove only if the aid's design does not protect the battery adequately). A removable sealed-wet / NiMH / dry battery must also be removed, but that one travels in the hold in a strong rigid container.", "src": [ "s3", "s4" ] }, "terminals": { "value": true, "detail": "The terminals of a removed battery and of any spare battery must be insulated to prevent a short circuit.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "Not published — Kunming Airlines asks for no battery spec sheet, MSDS, manufacturer label or form. It only requires the carriage request to be lodged at booking / 48 h ahead and the chair to comply with its dangerous-goods rules.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted only as checked baggage, only from passengers whose mobility is restricted by disability, health or age, only over the airport check-in counter, and only after a request lodged at booking / at least 48 h ahead that Kunming Airlines confirms within 24 h. The dangerous-goods table marks powered mobility aids as needing the carrier's approval and notification of the captain. Wheelchairs with non-sealed (spillable) batteries are refused outright.", "src": [ "s1", "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight cap for a powered wheelchair appears in the baggage service rules or the disability regulation.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published, and no hold-door figures are given for the Boeing 737 fleet.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Same rule as for manual chairs: aids are accepted and returned close to the cabin door, are the first items unloaded from the hold, and staff meet the passenger at the aircraft door on arrival.", "src": [ "s1", "s2" ] }, "notes": "An electric wheelchair or mobility scooter must be checked in at the airport counter (not online) and handed over at least 2 hours before the check-in deadline, and is accepted only from passengers whose mobility is restricted by disability, health or age." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "A 机上专用窄型轮椅 (dedicated narrow on-board wheelchair) is provided on request. It must be asked for when booking and at the latest 48 hours before departure, and Kunming Airlines confirms within 24 hours whether it can supply one.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Crew will help a passenger to and from the lavatory using the on-board wheelchair, or help a partly ambulant passenger walk there, but no accessible-lavatory equipment is described.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Cabin crew assist with moving to and from the seat, with meal preparation (opening packaging, identifying and positioning food), with using the on-board wheelchair to and from the lavatory, and with stowing and retrieving cabin items including aids. Crew explicitly do not feed passengers, do not assist inside the lavatory or with toileting, and do not provide medical care.", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "If the passenger cannot get into an aisle seat with a fixed armrest, Kunming Airlines will try to provide an aisle seat with a movable armrest or an easy-access seat; a companion is seated immediately next to the passenger; a passenger with restricted leg movement is offered a front-row seat or an aisle seat with more legroom; a passenger travelling with a service dog is given a first-row seat, never an exit seat.", "src": [ "s1" ] } }, "damage_liability": { "value": "No liability waiver may be demanded for a mobility aid; loss or damage is settled under the PRC Civil Aviation Law and the applicable international conventions", "detail": "5.9: a passenger with a disability must not be asked to sign a document waiving the right to claim for damage to or loss of an aid, except for damage already present when the aid was accepted. Mobility aids take priority over other cargo and baggage and must travel on the same aircraft. The published cash scales (¥100/200/300 for light/moderate/severe damage, ¥100 per kg for a bag lost after 21 days) are written for suitcases, not wheelchairs.", "src": [ "s1", "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Everything above comes from Kunming Airlines' own Chinese-language documents; there is no English version of any of them. Capacity limit: a maximum of 4 passengers per flight who have no companion but would need help to evacuate (this expressly includes wheelchair users, blind passengers and passengers travelling with a service dog); above 4 a 1:1 companion is required, to an absolute maximum of 8. A passenger left in a ground or boarding wheelchair who cannot move independently must not be left unattended for more than 30 minutes. Kunming Airlines does not supply medical oxygen on board. It is part of the Shenzhen Airlines group and its FFP is Air China's PhoenixMiles, but every figure above is from Kunming's own pages. The disability regulation is dated 1 April 2018. The main-menu link 锂电池运输规定 (doc 177) returns an empty document, so the wheelchair watt-hour figures come from the baggage service rules instead.", "searched_urls": [ "https://www.airkunming.com/", "https://www.airkunming.com/#/doc/detail/1/12559", "https://www.airkunming.com/#/doc/detail/1/12567", "https://www.airkunming.com/#/doc/detail/1/13287", "https://www.airkunming.com/#/doc/detail/1/3963", "https://www.airkunming.com/#/doc/detail/1/177", "https://www.airkunming.com/api/doc/detail/1/12559", "https://www.airkunming.com/api/cms/doc/12559", "https://www.airkunming.com/cms/document?id=12559", "https://b2a.airkunming.com/kyb2c/Passenger_information.html", "https://www.airkunming.com/static/js/main-88628c4c.js" ] } }, { "schema_version": "1.1", "slug": "kuwait-airways", "name": "Kuwait Airways", "iata_code": "KU", "icao_code": "KAC", "country": "Kuwait", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.kuwaitairways.com/en", "sources": [ { "id": "s1", "title": "Kuwait Airways — home page (English)", "url": "https://www.kuwaitairways.com/en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Optional Services & Fees — Medical Attention (Wheelchairs)", "url": "https://www.kuwaitairways.com/en/services/optionalservices/Pages/medical-attention.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special Assistance request form (WCHC / WCHS / WCHR)", "url": "https://www.kuwaitairways.com/en/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Kuwait Airways Customer Service Plan (US DOT)", "url": "https://www.kuwaitairways.com/en/terms/customer-service-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "USA Regulations (passengers travelling to the USA)", "url": "https://www.kuwaitairways.com/en/information/usefulinfo/Pages/USA-Regulations.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact Us", "url": "https://www.kuwaitairways.com/en/contact/contactus", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Conditions of Carriage", "url": "https://www.kuwaitairways.com/en/terms/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Free Baggage (allowances, restricted and prohibited items)", "url": "https://www.kuwaitairways.com/en/is/free-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Free Carry-on Baggage", "url": "https://www.kuwaitairways.com/en/is/free-carry-on-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Optional Services & Fees (Complimentary Services / Medical Attention / Extra Facilities)", "url": "https://www.kuwaitairways.com/en/services/optionalservices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "الخدمات الاختيارية والرسوم — العناية الطبية (الكراسي المتحركة) [Arabic Medical Attention page]", "url": "https://www.kuwaitairways.com/ar/services/optionalservices/Pages/medical-attention.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Special Assistance — Kuwait Airways (request form and special-handling definitions)", "url": "https://kuwaitairways.com/en/special-assistance", "retrieved": "2026-07-30", "kind": "official" } ], "contacts": { "phone": [ { "label": "Kuwait — Call Centre (local short code 171)", "number": "+965 24345555", "hours": "24/7 (international calls: +965 24345555 ext 171; 171 for local calls only)", "region": "KW", "src": [ "s6" ] }, { "label": "United States — Kuwait Airways (number given in the DOT Customer Service Plan for travel policy and itinerary-change queries)", "number": "+1 201 582 9200", "hours": null, "region": "US", "src": [ "s4" ] } ], "email": [ { "label": "Customer Relations, Kuwait — 0730–1430 Sun–Thu (general; not disability-specific)", "address": "customer-relations@kuwaitairways.com", "src": [ "s4", "s6" ] }, { "label": "U.S. Customer Relations — 0900–1700 Mon–Fri (general; not disability-specific)", "address": "nyccrku@kuwaitairways.com", "src": [ "s4" ] }, { "label": "U.S. Customer Relations (alternate)", "address": "nyc@kuwaitairways.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Special Assistance request — select WCHC / WCHS / WCHR against a named passenger", "url": "https://www.kuwaitairways.com/en/special-assistance", "src": [ "s3" ] }, { "label": "Special Assistance request form", "url": "https://kuwaitairways.com/en/special-assistance", "src": [ "s12" ] } ], "relay": [ { "label": "WhatsApp service (general customer service)", "detail": "+965 1802050, listed as \"WhatsApp Service\" on Kuwait Airways' Contact Us page. Not described as a disability channel.", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Medical Attention & Wheelchairs (the only page describing wheelchair service)", "url": "https://www.kuwaitairways.com/en/services/optionalservices/Pages/medical-attention.aspx", "src": [ "s2" ] }, { "label": "Special Assistance request form", "url": "https://www.kuwaitairways.com/en/special-assistance", "src": [ "s3" ] }, { "label": "Customer Service Plan — \"Properly Accommodating Customers with Disabilities\" (US / DOT 14 CFR Part 382)", "url": "https://www.kuwaitairways.com/en/terms/customer-service-plan", "src": [ "s4" ] }, { "label": "Conditions of Carriage — Art. 7.3 Special Assistance, Art. 8 Baggage, Art. 15 Liability", "url": "https://www.kuwaitairways.com/en/terms/conditions-of-carriage", "src": [ "s7" ] }, { "label": "Special Assistance — request form and handling codes", "url": "https://kuwaitairways.com/en/special-assistance", "src": [ "s12" ] } ], "notes": "Kuwait Airways publishes no dedicated disability/accessibility telephone line, no special-assistance email address and no named Complaints Resolution Official, despite serving New York JFK. The only assistance channel is the generic Special Assistance web form plus the 24/7 call centre. The Customer Service Plan prints the US DOT's own hotline numbers (1-800-778-4838 voice / 1-800-455-9880 TTY, and 202-366-2220 / 202-366-0511 TTY) — these belong to the DOT, not to Kuwait Airways. No email address containing \"specialassistance\" or similar exists anywhere on kuwaitairways.com (checked across every page fetched)." }, "policy": { "notice_hours": { "value": 72, "detail": "Kuwait Airways states that \"generally passengers with disabilities do not need to give any advance notice to KAC\", but sets specific deadlines for equipment: 72 hours for medical oxygen supplied by KAC on international flights, and 48 hours each for a respirator, ventilator, POC or CPAP, for an incubator, and for a stretcher. The strictest published figure is 72 h. No deadline is published for a wheelchair.", "src": [ "s12" ] }, "how_to_request": { "value": "Special Assistance web form on kuwaitairways.com", "detail": "An online form takes your title, full name, booking reference, email and mobile, and lets you add or change the special-handling requirement per passenger — selecting WCHR, WCHS or WCHC, visual-impairment assistance, oxygen devices, an incubator or a stretcher.", "src": [ "s12" ] }, "fee_charged": { "value": null, "detail": "Kuwait Airways states \"KAC does not charge passengers for wheelchairs\" — but that sentence sits under a heading describing the three WCHC/WCHS/WCHR wheelchairs KAC itself supplies at the airport. Nothing is published about whether a passenger's OWN wheelchair is carried free of charge or outside the checked-baggage allowance, so no fee rule for mobility-aid carriage can be recorded.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. Kuwait Airways states no number of mobility devices carried per passenger. (The carry-on page allows \"one pair of crutches or walking stick\" as an extra cabin personal item, which is not a wheelchair allowance.)", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Kuwait Airways carries wheelchair passengers under the standard WCHR/WCHS/WCHC codes, but attaches a hard condition to WCHC: \"For safety requirements, passengers with reduced mobility using wheelchair who require assistance at all times from arrival to the Airport until they are seated in the Aircraft are not allowed to travel without their companion. Failure to act could result in a flight refusal by ground handling staff at the check-in counter.\"", "src": [ "s12" ] }, "cabin_stowage": { "value": null, "detail": "Not published. No in-cabin stowage provision for a folding manual wheelchair appears anywhere on kuwaitairways.com. Conditions of Carriage Art. 8.8.a only says cabin items must fit under the seat or in an enclosed cabin storage compartment.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Kuwait Airways does not say whether a checked wheelchair is returned at the aircraft door / jet bridge or at the baggage-claim belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The Free Baggage page's 32 kg-per-piece handling ceiling is a general baggage rule (\"as per IATA safety regulation, maximum weight of each piece shall not exceed 32 kgs\") and is not stated to apply to wheelchairs, so it is not recorded here as a wheelchair limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Kuwait Airways publishes no maximum wheelchair size. The dimension tables on the Free Baggage page (158 cm / 250 cm total linear for ordinary checked bags) are general baggage limits with no stated application to mobility aids.", "src": [], "basis": null }, "notes": "The Free Baggage page permits \"one pair of crutches or walking stick\" in the cabin in addition to the hand-baggage allowance — the only mobility-related concession Kuwait Airways publishes.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. No in-cabin wheelchair stowage space or closet dimensions are given, including for flights to/from the USA.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. The Free Baggage restricted-items list bans \"corrosive materials, such as mercury ... acids, alkalis, and wet cell batteries\" as ordinary baggage, but that is a general dangerous-goods list; it makes no mention of, and no provision for, a wet battery installed in a wheelchair.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. Gel / AGM / sealed lead-acid / dry-cell mobility-aid batteries are not mentioned anywhere on kuwaitairways.com.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. Kuwait Airways never mentions lithium-ion mobility-aid batteries. Its only lithium references are a ban on e-cigarettes in checked baggage and on attaché cases with built-in lithium batteries — neither concerns wheelchairs.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on Kuwait Airways' site. The ICAO/IATA default applies — see the global rules shown separately.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Kuwait Airways states no watt-hour cap for a battery removed into the cabin. The ICAO/IATA default applies — see the global rules shown separately.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; Kuwait Airways states no watt-hour cap for a spare mobility-aid battery. The ICAO/IATA default applies — see the global rules shown separately.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. No number of spare mobility-aid batteries is stated.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Kuwait Airways does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published. No terminal-insulation, disconnection or immobilisation instruction for mobility-aid batteries appears on the site.", "src": [] }, "documentation": { "value": null, "detail": "Not published for mobility aids. Kuwait Airways' only downloadable medical form is a general Medical Information Sheet (MEDIF) on the Prerequisite Forms page; no battery spec sheet, MSDS or wheelchair form is requested.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Kuwait Airways publishes nothing at all about battery-powered wheelchairs or mobility scooters — not on the Special Assistance form, the Medical Attention page, either baggage page, or the Conditions of Carriage. Anyone travelling with a powered chair must get a written ruling from the airline directly.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. No weight limit for a powered wheelchair is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. No powered-wheelchair size limit is stated, and no hold-door or hold-compartment dimensions are given for any aircraft in the fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Kuwait Airways does not say where a powered wheelchair is returned on arrival.", "src": [] }, "notes": "Nothing whatsoever on powered mobility aids is published. Given Kuwait Airways serves New York JFK, a powered-chair user should obtain the carriage conditions in writing from the airline before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Kuwait Airways lists WCHC (\"wheelchair to the cabin seat\") as a service it provides, but describes it as the passenger being carried up/down steps and to/from the cabin seat — it does not state that an on-board aisle chair is carried on any aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. The Customer Service Plan mentions \"lavatory availability\" only as something to ask about; no accessible-lavatory information is given for any aircraft type.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "A WCHC passenger — completely immobile, needing to be carried up and down steps and to and from the cabin seat — may not travel without a companion, and can be refused at check-in if unaccompanied.", "src": [ "s12" ] }, "seating": { "value": null, "detail": "Not published. Nothing on movable armrests, bulkhead seats or disability seat assignment; the Customer Service Plan only points passengers to the website or a local office for \"aircraft seating configuration\".", "src": [] } }, "damage_liability": { "value": "Montreal/Warsaw Convention baggage limit — 1,519 SDR per passenger for destruction, loss, damage or delay of baggage; damage must be reported in writing within 7 days. No wheelchair-specific full-value liability rule is published.", "detail": "Conditions of Carriage 15.6: liability limited to \"1519\" SDR for destruction, loss, damage or delay in the carriage of baggage (and 6303 SDR for delay to the passenger). Art. 16.1 requires written notice of damage to checked baggage \"forthwith after the discovery\" and at the latest within 7 days. Art. 8.7 offers an excess-valuation declaration at extra charge. Kuwait Airways states it accommodates passengers with disabilities \"as required by part 382\" for US flights but never states the ACAA full original-purchase-price rule for damaged mobility aids.", "src": [ "s7", "s4" ] }, "aircraft_hold_note": "Kuwait Airways publishes no hold-door apertures or hold-compartment dimensions for any of its aircraft. The Customer Service Plan describes a fleet of 17 Airbus and Boeing aircraft serving Europe, Asia, Africa, the Middle East and the United States, but gives no per-type loading limits." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Site fully reachable; the mobility-aid content is close to non-existent. Everything Kuwait Airways publishes about wheelchairs fits in two short blocks: (1) the Medical Attention page — KAC provides WCHC/WCHS/WCHR wheelchairs, does not charge for them, and does not require advance notice (explicitly so for US flights); (2) the Special Assistance web form, which lets you attach WCHC/WCHS/WCHR to a booking. There is NO published policy on carriage of a passenger's own wheelchair: nothing on acceptance, dimensions, weight, gate delivery, cabin stowage, or any battery type — no watt-hour figure appears anywhere on the domain. The 32 kg / 158 cm / 250 cm figures on the Free Baggage page are general baggage rules and were deliberately NOT recorded as wheelchair limits. Despite flying to New York JFK, Kuwait Airways publishes no standalone US disability-assistance page and names no Complaints Resolution Official; the DOT-required material is folded into the Customer Service Plan, which recommends (not requires) 48 h notice and cites DOT's own hotline numbers. Conditions of Carriage Art. 7.3 states that, except on flights to and from the U.S., carriage of \"incapacitated persons ... or other people requiring special assistance\" is \"subject to prior arrangement with us\" — a material gate with no stated deadline. The Arabic page (/ar/.../medical-attention.aspx) is a straight translation of the English and adds nothing. A web search surfaced a widely-copied claim that Kuwait Airways requires 48 h registration, a downloadable form emailed to specialassistance@kuwaitairways.com, and 300 Wh / 160 Wh battery caps — none of that exists on kuwaitairways.com (no such email address appears on any page fetched) and it was rejected as blog-derived. 2026-07-30: the Special Assistance page was supplied by a human at its correct URL (kuwaitairways.com/en/special-assistance — the /en/is/ path in the earlier attempt does not exist). The page is an assistance request form plus the IATA WCHR/WCHS/WCHC definitions and rules for oxygen, POC/CPAP, incubators and stretchers. Kuwait Airways publishes NOTHING about carrying a passenger's own wheelchair — no battery chemistry, no watt-hours, no dimensions, no weight, no fee position, no gate delivery. Its one hard rule is that a WCHC passenger may be refused at check-in if travelling without a companion.", "searched_urls": [ "https://www.kuwaitairways.com/", "https://kuwaitairways.com/en", "https://kuwaitairways.com/en/special-assistance", "https://kuwaitairways.com/en/baggage-information", "https://kuwaitairways.com/en/site-map", "https://www.kuwaitairways.com/en/sitemap", "https://www.kuwaitairways.com/sitemap.xml", "https://kuwaitairways.com/sitemap0.xml", "https://kuwaitairways.com/en/is/free-baggage", "https://kuwaitairways.com/en/is/free-carry-on-baggage", "https://www.kuwaitairways.com/en/is/excess-baggage-rates", "https://www.kuwaitairways.com/en/baggage-delivery", "https://kuwaitairways.com/en/is/faqs", "https://kuwaitairways.com/en/is/maraheb", "https://kuwaitairways.com/en/information/usefulinfo/Pages/Passenger-Regulations.aspx", "https://kuwaitairways.com/en/information/usefulinfo/Pages/USA-Regulations.aspx", "https://kuwaitairways.com/en/information/usefulinfo/Pages/ec-regulation.aspx", "https://www.kuwaitairways.com/en/information/usefulinfo/Pages/Prerequisite-Forms.aspx", "https://kuwaitairways.com/en/services/optionalservices/Pages/medical-attention.aspx", "https://www.kuwaitairways.com/en/services/optionalservices", "https://www.kuwaitairways.com/en/services/optionalservices/Pages/special-assistance.aspx", "https://www.kuwaitairways.com/en/services/optionalservices/Pages/complimentary-services.aspx", "https://www.kuwaitairways.com/en/terms/customer-service-plan", "https://www.kuwaitairways.com/en/terms/conditions-of-carriage", "https://www.kuwaitairways.com/en/terms", "https://www.kuwaitairways.com/en/terms/Pages/tarmac-delay.aspx", "https://www.kuwaitairways.com/en/terms/Pages/unruly-passenger.aspx", "https://kuwaitairways.com/en/contact/contactus", "https://www.kuwaitairways.com/en/contact/kac-offices", "https://www.kuwaitairways.com/en/notifications", "https://www.kuwaitairways.com/ar/services/optionalservices/Pages/medical-attention.aspx", "https://www.kuwaitairways.com/ar/special-assistance", "https://www.kuwaitairways.com/en/legal/terms-conditions", "https://www.kuwaitairways.com/en/legal/terms-and-conditions", "https://www.kuwaitairways.com/en/legal/conditions-of-carriage", "https://www.kuwaitairways.com/en/is/dangerous-goods", "https://www.kuwaitairways.com/en/baggage/dangerous-goods", "https://www.kuwaitairways.com/en/is/restricted-items", "https://www.kuwaitairways.com/en/is/prohibited-items", "https://www.kuwaitairways.com/en/is/special-baggage", "https://www.kuwaitairways.com/en/is/baggage-delivery", "https://www.kuwaitairways.com/en/is/special-assistance", "https://www.kuwaitairways.com/en/accessibility", "https://www.kuwaitairways.com/en/disability", "https://flights.kuwaitairways.com/en/special-assistance", "https://flights.kuwaitairways.com/en/baggage", "https://flights.kuwaitairways.com/en/help" ] } }, { "schema_version": "1.1", "slug": "la-compagnie", "name": "La Compagnie", "iata_code": "B0", "icao_code": "DJT", "country": "France", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.lacompagnie.com/en", "sources": [ { "id": "s1", "title": "Special Services — Assistance", "url": "https://www.lacompagnie.com/en/plan/special-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "General Conditions of Carriage — Article 6, Passengers with reduced mobility; Article 17, liability", "url": "https://www.lacompagnie.com/en/legal/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Web accessibility — declaration, feedback and contact", "url": "https://www.lacompagnie.com/en/legal/accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "La Compagnie homepage — Talk to us / customer service numbers", "url": "https://www.lacompagnie.com/en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Customer Service Plan (US DOT) — §6 Properly accommodate passengers with disabilities, Complaint Resolution Officials", "url": "https://www.lacompagnie.com/en/about/plan-for-lengthy-delay", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contingency Plan for Lengthy Tarmac Delays", "url": "https://www.lacompagnie.com/en/legal/contingency-plan-for-lenghly-delay", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Nos services supplémentaires — Assistance (French special-services page)", "url": "https://www.lacompagnie.com/fr/plan/special-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Conditions Générales de Transport — Article 4 (assistance demandée à la réservation), Article 6 (Passagers à mobilité réduite)", "url": "https://www.lacompagnie.com/fr/legal/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "France — Customer Service", "number": "0892 230 240", "hours": "Daily 08:00-18:00 Paris time (EUR 0.45/min)", "region": "FR", "src": [ "s3", "s4" ] }, { "label": "USA — Customer Service (toll-free from a US number)", "number": "+1 800 218 8187", "hours": "Daily 09:00-21:00 New York time", "region": "US", "src": [ "s1", "s3", "s4" ] }, { "label": "Italy — Customer Service", "number": "+39 02 8148 0361", "hours": "Daily 09:00-18:00 Milan time (the accessibility page states 08:00-18:00)", "region": "IT", "src": [ "s3", "s4" ] }, { "label": "International / from abroad — Customer Service", "number": "+33 9 88 29 01 35", "hours": "Daily 08:00-18:00 Paris time", "region": "INTL", "src": [ "s1", "s3", "s4" ] } ], "email": [ { "label": "Website accessibility (RGAA) — reports and requests", "address": "accessibility@lacompagnie.com", "src": [ "s3" ] }, { "label": "Customer Service", "address": "contact@lacompagnie.com", "src": [ "s1" ] }, { "label": "Customer care", "address": "customercare@lacompagnie.com", "src": [ "s4" ] } ], "web_form": [], "relay": [ { "label": "RogerVoice — call tool adapted to deafness", "detail": "La Compagnie offers \"Roger Voice - Call Us With Our Tool Adapted to Deafness\" to make a reservation, make a change or ask questions.", "src": [ "s1" ] }, { "label": "WhatsApp — DO NOT RELY ON THE PRINTED NUMBER", "detail": "The \"Contact our customer service\" block on lacompagnie.com (English, French and Italian) advertises a WhatsApp channel and prints the number as \"+1 (555) 737-1425\". +1 555 is the North-American fictional/reserved exchange, so this is almost certainly a placeholder left in the template. Recorded here only so a traveller is not misled by it; use the published voice lines instead.", "src": [ "s4" ] }, { "label": "Complaint Resolution Officials (CROs) — US airports", "detail": "Customer Service Plan §6: \"We have specially trained Complaint Resolution Officials, or CROs, in every airport to meet the needs and concerns of our passengers with disabilities... To locate these officials, ask any of our representatives at the airport.\" No CRO phone number or e-mail is published; the plan instead gives the DOT Aviation Consumer Protection Division on 1-800-778-4838.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Special Services — Assistance and wheelchair hold dimensions", "url": "https://www.lacompagnie.com/en/plan/special-services", "src": [ "s1" ] }, { "label": "Conditions of Carriage — Article 6, Passengers with reduced mobility", "url": "https://www.lacompagnie.com/en/legal/conditions-of-carriage", "src": [ "s2" ] }, { "label": "Web accessibility declaration and contacts", "url": "https://www.lacompagnie.com/en/legal/accessibility", "src": [ "s3" ] }, { "label": "Customer Service Plan — §6 Accommodating passengers with disabilities, CROs", "url": "https://www.lacompagnie.com/en/about/plan-for-lengthy-delay", "src": [ "s5" ] } ], "notes": "Two La Compagnie pages disagree on the Italian line's opening time: the homepage and Special Services say 09:00-18:00 Milan time, the accessibility declaration says 08:00-18:00. No dedicated disability desk number is published — the general Customer Service lines are the only channel. The airline's US Customer Service Plan is published at /en/about/plan-for-lengthy-delay (the footer link labelled \"Customer service plan\"; /en/legal/customer-service-plan 404s) and commits to Complaint Resolution Officials at every airport, but publishes no CRO contact details. Written complaints go to La Compagnie Customer Care, Newark International Airport – Terminal B, PO Box 2, Newark NJ 07114, or customercare@lacompagnie.com." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published, but requesting at booking is effectively mandatory: CoC Art. 4 says the Carrier \"may decide, at any boarding and/or transfer point, to refuse transport to the Passenger or their Baggage if the Passenger requests special assistance at check-in or boarding that was not requested at the time of the travel Reservation.\" Art. 6 asks PRMs to notify at booking; where they do not, La Compagnie is bound only by an obligation of means. The published hour deadlines — 51 h for special meals, 48 h for pets and service dogs — are not assistance deadlines.", "src": [ "s1", "s2", "s8" ] }, "how_to_request": { "value": "Request at booking or in \"My bookings\", or call Customer Service (US 1-800-218-8187, France 0892 230 240, elsewhere +33 9 88 29 01 35)", "detail": "\"You can request personal assistance at the airport or onboard our aircraft. We thank you in advance for informing us of your request at the time of booking in the 'My bookings' section or by calling our team at 1-800-218-8187 before your departure.\" This is not merely advisory: CoC Art. 4 lets the carrier refuse the passenger or their baggage at any boarding or transfer point if special assistance is first requested at check-in or boarding rather than at reservation.", "src": [ "s1", "s2", "s8" ] }, "fee_charged": { "value": false, "detail": "Conditions of Carriage Art. 6.4: \"The transport of assistive devices, such as a wheelchair or a cane, is free, so they will not be included in the Baggage Allowance.\" Medical oxygen, by contrast, is invoiced in addition to the ticket price.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "La Compagnie does not publish how many mobility devices are carried free per passenger; it only says assistive devices are free and outside the baggage allowance.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are accepted: the Conditions of Carriage class a wheelchair as a free assistive device and the Special Services page states the maximum wheelchair size accepted in the aircraft hold.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "La Compagnie does not say whether a folding manual wheelchair may be stowed in the cabin; only carriage in the aircraft hold is described.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — La Compagnie does not say where a checked wheelchair is returned (aircraft door or baggage hall).", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit for wheelchairs is published. The 32 kg figures on the site apply to a standard checked bag and to ski equipment, not to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": 110, "width_cm": 120, "length_cm": 110, "detail": "\"If you are travelling with a wheelchair, please note that the maximum dimensions accepted in the aircraft hold are 1.10 m in height, 1.10 m in length and 1.20 m in width.\" Stated for wheelchairs generally, without distinguishing manual from powered. The French page gives the same three numbers but calls the 1.20 m figure \"profondeur\" (depth) rather than width, so which axis the 1.20 m applies to is ambiguous between La Compagnie's own language versions.", "src": [ "s1", "s7" ], "basis": "max_device" }, "notes": "Conditions of Carriage Art. 6.3: La Compagnie may assign accompanying personnel where this is imperative for safety, or if the passenger cannot ensure their own evacuation or understand the safety instructions. Art. 6.4: the carrier reserves the right not to accept passengers who must travel on a stretcher. The Special Services page adds that a respiratory assistance device may be carried in the cabin \"subject to certain criteria\", without publishing the criteria.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage dimensions are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published on La Compagnie's site — no mobility-aid battery rules of any kind appear on the assistance, accessibility, Customer Service Plan or Conditions of Carriage pages, and the airline publishes no baggage or dangerous-goods page at all.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published on La Compagnie's site; no gel / AGM / sealed-lead-acid rule appears anywhere.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published on La Compagnie's site. The only battery text anywhere on lacompagnie.com is CoC Art. 13.4: e-cigarettes, e-cigars and personal vaporisers containing batteries must be carried in hand baggage only and may not be recharged on board. That is a personal-electronics rule, not a mobility-aid rule.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on La Compagnie's site — the global ICAO/IATA fallback applies.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on La Compagnie's site — the global ICAO/IATA fallback applies.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on La Compagnie's site — the global ICAO/IATA fallback applies.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — La Compagnie says nothing about spare mobility-aid batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — La Compagnie does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Neither La Compagnie's Special Services page nor Conditions of Carriage Art. 13.4 (which covers only e-cigarettes and personal electronics) sets any terminal-insulation, disconnection or immobilisation requirement for a mobility aid.", "src": [] }, "documentation": { "value": null, "detail": "Not published. La Compagnie asks for no battery spec sheet, MSDS or manufacturer label anywhere on lacompagnie.com; its reduced-mobility clause requires no mobility-aid battery paperwork at all.", "src": [] } }, "allowed": { "value": null, "detail": "La Compagnie publishes no separate policy for battery-powered wheelchairs. Its wheelchair statement covers \"a wheelchair\" generically, and neither the Conditions of Carriage nor the Special Services page mentions mobility-aid batteries. There is nowhere else to look: lacompagnie.com has no baggage page, no dangerous-goods page and no prohibited-items page (/plan/baggage, /plan/dangerous-goods and /plan/prohibited-items all 404, and the published sitemap lists only 20 pages). Contact Customer Service before booking.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": 110, "width_cm": 120, "length_cm": 110, "detail": "The same single figure applies: \"the maximum dimensions accepted in the aircraft hold are 1.10 m in height, 1.10 m in length and 1.20 m in width\". La Compagnie publishes no separate limit for powered chairs.", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published — La Compagnie does not say where a powered wheelchair is returned on arrival.", "src": [] }, "notes": "No battery policy of any kind is published. A powered-chair user must call Customer Service (+33 9 88 29 01 35 / 1-800-218-8187) before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — La Compagnie does not say whether an on-board aisle chair is carried on its 76-seat, 2x2 A321neo cabin. Its Customer Service Plan §9 undertakes to give \"Aircraft configuration, lavatory availability and seating configuration\" on the website, through telephone reservations or from an airport representative, so ask before booking.", "src": [ "s5" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Customer Service Plan §9 promises to disclose \"Aircraft configuration, lavatory availability and seating configuration\" on request, but no lavatory-accessibility information is actually on the site; the only lavatory commitment published is \"operable lavatories\" during a lengthy tarmac delay.", "src": [ "s5", "s6" ] }, "transfer_assistance": { "value": null, "detail": "Not described specifically. The Special Services page says only \"You can request personal assistance at the airport or onboard our aircraft\", and the Customer Service Plan §6 that \"We assist customers with special needs with full respect for their dignity and comfort, and in full compliance with all government rules and regulations\" — neither says whether crew will help a passenger transfer between wheelchair and seat.", "src": [ "s1", "s5" ] }, "seating": { "value": "Bulkhead seat provided on request where the disability requires it, subject to availability", "detail": "Conditions of Carriage Art. 6.2: where the passenger's disability requires a bulkhead seat (for example when accompanied in the cabin by a service dog) and the passenger actually requests one, \"this seat will be made available to him, if it has not already been assigned to another Passenger with reduced mobility\".", "src": [ "s2" ] } }, "damage_liability": { "value": "Montreal Convention baggage limit — 1,519 SDR (no mobility-aid-specific rule published)", "detail": "Conditions of Carriage Art. 17.5: \"DreamJet's liability for Damage caused to Baggage, including any Damage resulting from a delay, is limited to 1519 SDR\", unless the passenger completes a special declaration of higher value and pays the applicable fee; damage to checked baggage must be notified in writing within 7 days. Nothing mobility-aid-specific is published, and the US Customer Service Plan does not restate the ACAA full-value rule for mobility aids — it commits only to \"full compliance with all government rules and regulations\".", "src": [ "s2", "s5" ] }, "aircraft_hold_note": "La Compagnie publishes one wheelchair hold limit for the whole operation (1.10 m H x 1.10 m L x 1.20 m W); no per-aircraft cargo-door table is published." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "DEEPENING PASS (2026-07-29, second sweep): the missing US disability page was FOUND. La Compagnie's Customer Service Plan is published at /en/about/plan-for-lengthy-delay (the footer's \"Customer service plan\" link; /en/legal/customer-service-plan really does 404), and §6 commits to \"specially trained Complaint Resolution Officials, or CROs, in every airport\", to publishing assistance information including for lengthy tarmac delays, and gives the DOT Aviation Consumer Protection Division 1-800-778-4838. The French site was read in full and adds one substantive point and one discrepancy (below). The battery blank is now confirmed rather than merely unfound: lacompagnie.com's own sitemap (/legal/plan-du-site) lists only 20 pages, and the airline publishes no baggage page, no dangerous-goods page and no prohibited-items page anywhere — so there is no page on which a watt-hour figure could live. La Compagnie (operated by DreamJet) is an all-business-class transatlantic carrier flying Paris CDG / Nice / Milan to New York EWR. Cautions: (1) CoC Art. 4 lets the carrier refuse the passenger OR THEIR BAGGAGE at any boarding or transfer point if special assistance is requested at check-in rather than at booking — the single sharpest rule on this record; (2) the carrier may assign accompanying personnel and reserves the right to refuse stretcher passengers (Art. 6); (3) medical oxygen is chargeable and requires an accompanying person; (4) the French page describes the 1.20 m wheelchair figure as \"profondeur\" (depth) where the English page calls it width — same numbers, different axis; (5) the WhatsApp number printed in the site footer, \"+1 (555) 737-1425\", uses the North-American fictional 555 exchange and looks like an unreplaced template placeholder — a human should verify or have it removed. La Compagnie's own RGAA declaration states its website is NOT compliant (34.9% conformity, audited Jan-Feb 2025 by Ideance).", "searched_urls": [ "https://www.lacompagnie.com/en", "https://www.lacompagnie.com/fr", "https://www.lacompagnie.com/en/plan/special-services", "https://www.lacompagnie.com/fr/plan/special-services", "https://www.lacompagnie.com/en/legal/conditions-of-carriage", "https://www.lacompagnie.com/fr/legal/conditions-of-carriage", "https://www.lacompagnie.com/en/legal/accessibility", "https://www.lacompagnie.com/en/legal/general-terms-and-conditions", "https://www.lacompagnie.com/fr/legal/general-terms-and-conditions", "https://www.lacompagnie.com/fr/legal/plan-du-site", "https://www.lacompagnie.com/en/about/plan-for-lengthy-delay", "https://www.lacompagnie.com/en/legal/contingency-plan-for-lenghly-delay", "https://www.lacompagnie.com/en/about/services", "https://www.lacompagnie.com/en/plan/airport-info", "https://www.lacompagnie.com/en/plan/happenings-onboard", "https://www.lacompagnie.com/en/legal/customer-service-plan", "https://www.lacompagnie.com/en/plan/baggage", "https://www.lacompagnie.com/en/plan/baggages", "https://www.lacompagnie.com/en/plan/dangerous-goods", "https://www.lacompagnie.com/en/plan/prohibited-items", "https://www.lacompagnie.com/en/sitemap" ] } }, { "schema_version": "1.1", "slug": "lam", "name": "LAM", "iata_code": "TM", "icao_code": "LAM", "country": "Mozambique", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.lam.co.mz/", "sources": [ { "id": "s1", "title": "Cadeiras de Rodas (Wheelchairs) — baggage", "url": "https://www.lam.co.mz/pt/informacoes-de-viagem/bagagem/cadeiras-de-rodas", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Mobilidade reduzida ou deficiência (Reduced mobility or disability)", "url": "https://www.lam.co.mz/pt/informacoes-de-viagem/necessidades-especiais/mobilidade-reduzida-ou-deficiencia", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Assistência Médica (Medical assistance) — includes wheelchair loading", "url": "https://www.lam.co.mz/pt/informacoes-de-viagem/necessidades-especiais/assistencia-medica", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Linha do Cliente (Customer line)", "url": "https://www.lam.co.mz/pt/servico-ao-cliente/linha-do-cliente", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Invisuais e Surdos (Blind and deaf passengers)", "url": "https://www.lam.co.mz/pt/informacoes-de-viagem/necessidades-especiais/invisuais-e-surdos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Bens Perigosos (Dangerous goods)", "url": "https://www.lam.co.mz/pt/informacoes-de-viagem/bagagem/bens-perigosos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Fale Connosco (Contact us form)", "url": "https://www.lam.co.mz/pt/servico-ao-cliente/fale-connosco", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Bagagem perdida, danificada ou extraviada (Lost, damaged or mishandled baggage)", "url": "https://www.lam.co.mz/pt/informacoes-de-viagem/bagagem/bagagem-perdida-danificada-ou-extraviada", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Bagagem de Cabine (Cabin baggage) — free-of-charge mobility aids, folding wheelchair in cabin, 'Entrega no avião' list", "url": "https://www.lam.co.mz/informacoes-de-viagem/bagagem/bagagem-de-cabine", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Excesso de Bagagem (Excess baggage) — free checked allowance", "url": "https://www.lam.co.mz/informacoes-de-viagem/bagagem/excesso-de-bagagem", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "FAQ's — Necessidades Especiais (special-needs FAQ)", "url": "https://www.lam.co.mz/servico-ao-cliente/faq-s/necessidades-especiais", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Mozambique — Linha do Cliente (general customer line, short code 1737)", "number": "1737", "hours": "Daily 05:00-20:00", "region": "MZ", "src": [ "s4" ] }, { "label": "Mozambique — Linha do Cliente (international format)", "number": "+258 839511737", "hours": "Daily 05:00-20:00", "region": "MZ", "src": [ "s4" ] } ], "email": [ { "label": "Linha do Cliente (general customer line)", "address": "linhadocliente@lam.co.mz", "src": [ "s4" ] } ], "web_form": [ { "label": "Fale Connosco — contact form", "url": "https://www.lam.co.mz/pt/servico-ao-cliente/fale-connosco", "src": [ "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Cadeiras de Rodas — wheelchair and battery acceptance", "url": "https://www.lam.co.mz/pt/informacoes-de-viagem/bagagem/cadeiras-de-rodas", "src": [ "s1" ] }, { "label": "Mobilidade reduzida ou deficiência — assistance and acceptance conditions", "url": "https://www.lam.co.mz/pt/informacoes-de-viagem/necessidades-especiais/mobilidade-reduzida-ou-deficiencia", "src": [ "s2" ] }, { "label": "Assistência Médica — wheelchair loading and medical costs", "url": "https://www.lam.co.mz/pt/informacoes-de-viagem/necessidades-especiais/assistencia-medica", "src": [ "s3" ] }, { "label": "Bagagem de Cabine — free carriage of a wheelchair, folding chair in the cabin, delivery at the aircraft", "url": "https://www.lam.co.mz/informacoes-de-viagem/bagagem/bagagem-de-cabine", "src": [ "s9" ] } ], "notes": "LAM publishes no dedicated disability desk. The Linha do Cliente (1737) is the general reservations and information line; the site also directs passengers to the nearest LAM office or ticket agent for special-assistance arrangements." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. LAM asks that the passenger, a family member or a doctor notify it of any incapacity and request special assistance — in practice at booking. Group bookings of disabled passengers « poderá ser necessário receber uma autorização especial » and should contact the nearest LAM office. For a wet-battery chair, prior authorisation from LAM's Safety Department is required, again with no lead time given.", "src": [ "s2" ] }, "how_to_request": { "value": "Submit a special-assistance request to LAM at booking (passenger, family member or doctor); group bookings may need special authorisation from the nearest LAM office", "detail": "\"Os passageiros, respectivos familiares ou medicos deverao informar a LAM sobre todas as situacoes de incapacidade ou invalidade, formulando um pedido de assistencia especial.\" (Translated from Portuguese.) A request may also be raised by airline staff, airport authorities or travel agents who know the passenger.", "src": [ "s2" ] }, "fee_charged": { "value": false, "detail": "Free. LAM's cabin-baggage page lists, among the items 'transportados livres de encargos' that are not counted as cabin baggage, « Uma cadeira de rodas e/ou muletas, sempre que tal for indispensável para a mobilidade do passageiro, assim como dispositivos ortopédicos ou próteses » — one wheelchair and/or crutches, plus orthopaedic devices or prostheses, carried free of charge whenever indispensable to the passenger's mobility.", "src": [ "s9" ] }, "devices_per_passenger": { "value": 1, "detail": "« Uma cadeira de rodas e/ou muletas … assim como dispositivos ortopédicos ou próteses » — one wheelchair, plus crutches and any orthopaedic device or prosthesis, carried free and outside the baggage allowance. LAM does not say what happens if a passenger needs two chairs.", "src": [ "s9" ] }, "manual": { "allowed": { "value": true, "detail": "\"As cadeiras de rodas dos passageiros serao sempre aceites pela LAM\" (passengers' wheelchairs will always be accepted by LAM), and \"Cadeiras de rodas sao aceites desde que os procedimentos sejam respeitados\" (wheelchairs are accepted provided the procedures are followed).", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": "conditional", "detail": "A fully folding chair may go in the cabin, but LAM contradicts itself on the same page. « Um carrinho de bebé, uma cadeira de rodas completamente desdobrável e/ou muletas poderão ser transportadas na cabine ou no compartimento de carga do avião » — a completely foldable wheelchair may be carried in the cabin or in the hold. Two paragraphs earlier: « Atenção: As cadeiras de rodas deverão ser colocadas no Porão, aquando da entrada no avião. » Crutches and orthopaedic appliances are unambiguously hand baggage.", "src": [ "s9" ] }, "gate_delivery": { "value": true, "detail": "Wheelchairs are an « Entrega no avião » (delivery-at-aircraft) item on LAM's cabin-baggage page, alongside pushchairs; « As cadeiras de rodas deverão ser colocadas no Porão, aquando da entrada no avião » — the chair is handed over at the aircraft on boarding — and it is loaded last « com vista a permitir a entrega rápida ao cliente assim que o avião aterrar no destino », so it can be returned to the customer as soon as the aircraft lands.", "src": [ "s3", "s9" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids, and LAM says a wheelchair is carried free of charge outside the baggage allowance. The 23 kg (economy, 90 × 55 × 30 cm) / 32 kg (executive) figures on the hold-baggage and excess-baggage pages are the ordinary one-piece checked allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published.", "src": [], "basis": null }, "notes": "LAM classifies passengers by mobility (able / unable to move unaided) and requires a companion aged 18+ for passengers who cannot board, deplane or move within the aircraft without help; that companion is responsible for providing the assistance the passenger needs during the journey. Severely disabled passengers may need a medical report supplied by the passenger, and some passengers must sign a 'Formulario de responsabilidade' (liability form). LAM does not issue a FREMEC card but accepts holders of a valid one without restriction.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No wheelchair-specific in-cabin dimension is published. LAM's general cabin-baggage limit is 115 cm total (length + width + height) and 7 kg — per aircraft, 35 × 52 × 22 cm / 7 kg on the Boeing 737-700 and 35 × 40 × 22 cm / 5 kg on the Q400 and EMB-145 — but LAM expressly says a wheelchair carried for a passenger's mobility « não [é] considerad[a] como bagagem de cabine », so those figures are not the limit for a folding chair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Em principio, as baterias que contem electrolitos liquidos nao sao aceites para o transporte. Poderao ser considerados pedidos especiais, sendo que a sua aceitacao esta sujeita a autorizacao previa do Departamento de Seguranca da LAM.\" — in principle refused; special requests may be considered subject to prior authorisation from LAM's Safety Department.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Dry / non-spillable batteries are accepted for carriage provided the battery is disconnected, the terminals are insulated against accidental short circuit and the battery is properly secured to the wheelchair. If it is not certain whether a battery is spillable, the liquid-electrolyte procedure must be applied.", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published. LAM's Cadeiras de Rodas page recognises only two battery classes — dry / non-spillable (accepted, terminals insulated, battery secured to the chair) and liquid-electrolyte (in principle refused, prior Safety Department approval). Lithium-ion is never named, on that page or on the Bens Perigosos, Bagagem de Cabine or Bagagem de Porão pages. A lithium user should not assume the 'dry battery' route applies — ring the Linha do Cliente (1737).", "src": [ "s1", "s6" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. LAM publishes no watt-hour figure of any kind, on any page — the dangerous-goods page defers to ICAO/IATA without reproducing a number, and the wheelchair page is written entirely in terms of spillable versus non-spillable batteries. The global ICAO/IATA fallback applies.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. LAM publishes no watt-hour figure of any kind, on any page — the dangerous-goods page defers to ICAO/IATA without reproducing a number, and the wheelchair page is written entirely in terms of spillable versus non-spillable batteries. The global ICAO/IATA fallback applies.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. LAM publishes no watt-hour figure of any kind, on any page — the dangerous-goods page defers to ICAO/IATA without reproducing a number, and the wheelchair page is written entirely in terms of spillable versus non-spillable batteries. The global ICAO/IATA fallback applies.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. LAM says nothing about spare wheelchair batteries; nor does its cabin-baggage prohibited list, which mentions batteries only as « materiais corrosivos … não verter as baterias ».", "src": [] }, "removal_required": { "value": false, "detail": "The battery stays on the chair: for non-spillable batteries LAM requires that it be disconnected, its terminals insulated and that \"a bateria esta devidamente presa a cadeira de rodas\" (the battery is properly secured to the wheelchair). No removal into the cabin is described.", "src": [ "s1" ] }, "terminals": { "value": "Battery must be disconnected and its terminals insulated to prevent accidental short circuits, and secured to the wheelchair", "detail": "\"A bateria deve ser desligada e os terminais deverao ser isolados para evitar curto-circuitos acidentais. Certifique-se de que a bateria esta devidamente presa a cadeira de rodas.\"", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published. No battery spec sheet, MSDS, UN 38.3 report or label requirement appears. The only documentation LAM asks for is a medical report for severely disabled passengers and, in some cases, a signed « Formulário de responsabilidade »; a wet-battery chair additionally needs written authorisation from LAM's Safety Department.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs are accepted only according to the battery type and provided the stated procedures are followed. Chairs with liquid-electrolyte (spillable) batteries are in principle not accepted; special requests require prior authorisation from LAM's Safety Department.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "LAM makes no separate statement for powered chairs; « Cadeiras de roda » as a class are an « Entrega no avião » (delivery-at-aircraft) item, put into the hold at the aircraft on boarding and loaded last so they can be returned quickly on landing.", "src": [ "s3", "s9" ] }, "notes": "A user of a chair with a liquid-electrolyte (wet) battery must obtain prior authorisation from LAM's Safety Department; the site gives no channel or lead time for doing so, so allow extra time via the Linha do Cliente or the nearest LAM office." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. No on-board or aisle wheelchair is mentioned on the reduced-mobility, medical-assistance, wheelchair or cabin-baggage pages. LAM's answer to in-cabin mobility is an 18+ companion: a passenger « sem capacidades para se deslocar pelos seus próprios meios » must travel with one, and that companion « será responsável por fornecer o auxílio necessário ao passageiro durante a viagem ».", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. No aircraft in LAM's published fleet (Boeing 737-700, Q400, EMB-145) is described as having an accessible lavatory, and LAM requires a companion for anyone who cannot move about the cabin unaided.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a LAM service, and effectively declined. LAM classifies passengers by whether they can board, deplane and move inside the aircraft unaided; those who cannot must bring a companion aged 18+ who « será responsável por fornecer o auxílio necessário ao passageiro durante a viagem ». No statement is made about LAM staff lifting or transferring a passenger.", "src": [ "s2" ] }, "seating": { "value": null, "detail": "Not published. LAM says nothing about movable armrests, bulkhead seats or seat assignment for disabled passengers. Group bookings of disabled passengers are capped by « número máximo de passageiros permitidos a bordo como parte do grupo » and may need special authorisation from the nearest LAM office.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published as a figure. LAM's only instruction is to report any violation, damage, loss or irregularity at the Perdidos & Achados (lost and found) desk on arrival, before leaving the arrivals hall, to formalise the claim. No Montreal Convention limit, SDR figure, declared-value option or mobility-aid rule appears anywhere on the site, and LAM publishes no conditions of carriage document.", "src": [ "s8" ] }, "aircraft_hold_note": "LAM's published cabin-baggage tables name a Boeing 737-700, Q400 and EMB-145 fleet (older text also mentions the Boeing 737-200 and Embraer 190). No hold-door aperture, hold-compartment volume or maximum wheelchair size is published for any of them; passengers with unusually sized baggage are told to agree it with the reservations office at booking (« Os passageiros que pretendem transportar bagagens de dimensões invulgares deverão chegar a um acordo aquando da sua reserva »)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "pt", "notes": "Linhas Aereas de Mocambique (LAM) publishes only a Portuguese site; there is no English version, and all values here are translated from Portuguese. Coverage is unusually good on batteries by type (dry/non-spillable accepted with terminals insulated and the battery secured to the chair; liquid-electrolyte in principle refused, prior Safety Department approval required) but is silent on lithium-ion entirely, which is the battery type in most modern power chairs — a lithium user should not assume the 'dry battery' route applies. Three further points a traveller should weigh: (1) severely disabled passengers may be required to produce a medical report, and some are asked to sign a 'liability form'; (2) a passenger who cannot move unaided must bring a companion aged 18+, and that companion, not LAM, provides in-flight assistance; (3) a LAM assistant for blind or deaf passengers is chargeable. LAM does not publish whether carrying the wheelchair itself is free — that is a notable gap and should be confirmed with the Linha do Cliente. The site's dangerous-goods page defers to ICAO/IATA without publishing any figures. Deepening pass (2026-07-29): the page that actually answers the money questions is Bagagem de Cabine, which the first pass never opened. It puts « uma cadeira de rodas e/ou muletas, sempre que tal for indispensável para a mobilidade do passageiro » on the list of items carried FREE OF CHARGE and not counted as cabin baggage (so fee_charged is now false and devices_per_passenger 1); it lists « Cadeiras de roda » among the « Entrega no avião » delivery-at-aircraft items (gate delivery now true); and it says a « cadeira de rodas completamente desdobrável » may travel in the cabin OR the hold — while three paragraphs earlier warning « Atenção: As cadeiras de rodas deverão ser colocadas no Porão, aquando da entrada no avião ». That contradiction is recorded as conditional, not as a promise. Still genuinely unpublished after checking every baggage, special-needs, FAQ and ticket page on the site: any watt-hour figure, any lithium-ion rule, any weight or dimension limit for a chair, any advance-notice deadline in hours, any baggage-liability figure (LAM publishes no conditions of carriage at all), any aisle chair and any accessible-lavatory statement.", "searched_urls": [ "https://www.lam.co.mz/", "https://www.lam.co.mz/a-sua-viagem/bilhetes-de-passagem", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/bagagem-de-cabine", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/bagagem-de-porao", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/bagagem-perdida-danificada-ou-extraviada", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/bens-perigosos", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/cadeiras-de-rodas", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/equipamentos-desportivos", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/excesso-de-bagagem", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/geral", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/objectos-de-valor2", "https://www.lam.co.mz/informacoes-de-viagem/bagagem/recomendacoes-sobre-bagagem", "https://www.lam.co.mz/informacoes-de-viagem/necessidades-especiais/assistencia-medica", "https://www.lam.co.mz/informacoes-de-viagem/necessidades-especiais/invisuais-e-surdos", "https://www.lam.co.mz/informacoes-de-viagem/necessidades-especiais/mobilidade-reduzida-ou-deficiencia", "https://www.lam.co.mz/servico-ao-cliente/escritorios-lam-e-agentes", "https://www.lam.co.mz/servico-ao-cliente/fale-connosco", "https://www.lam.co.mz/servico-ao-cliente/faq-s/bagagem", "https://www.lam.co.mz/servico-ao-cliente/faq-s/necessidades-especiais", "https://www.lam.co.mz/servico-ao-cliente/faq-s/questoes-gerais", "https://www.lam.co.mz/servico-ao-cliente/linha-do-cliente" ] } }, { "schema_version": "1.1", "slug": "lao-airlines", "name": "Lao Airlines", "iata_code": "QV", "icao_code": "LAO", "country": "Lao PDR", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://laoairlines.com/en/", "sources": [ { "id": "s1", "title": "Passengers with Disabilities", "url": "https://laoairlines.com/en/passenger-with-disablities/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage & Optional Service Charges — additional carry-on items and restricted items", "url": "https://laoairlines.com/en/baggage-optional-service-charges/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted Items", "url": "https://laoairlines.com/en/restrictions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Dangerous Goods", "url": "https://laoairlines.com/en/dangerous-goods/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Conditions of Carriage — Article 6.6 Special services; Article 16 Liability for damage", "url": "https://laoairlines.com/en/conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact Us — Lao Airlines ticket offices", "url": "https://laoairlines.com/en/contact-us/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Laos — Reservation & Ticketing, Vientiane", "number": "+856 21 510040", "hours": null, "region": "LA", "src": [ "s6" ] }, { "label": "Laos (domestic) — Hotline 1626", "number": "1626", "hours": null, "region": "LA", "src": [ "s6" ] }, { "label": "Laos — Wattay International Airport office", "number": "+856 21 513032", "hours": null, "region": "LA", "src": [ "s6" ] } ], "email": [ { "label": "Special-assistance / wheelchair requests (Reservation & Ticketing Division, Vientiane)", "address": "vtessqv@laoairlines.com", "src": [ "s1", "s6" ] }, { "label": "Online booking support", "address": "mbqv@laoairlines.com", "src": [ "s6" ] }, { "label": "Online booking support (alternative)", "address": "onlinebooking@laoairlines.com", "src": [ "s6" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp — Vientiane Reservation & Ticketing", "detail": "+856 20 5554 1626, 08:00-17:00. Lao Airlines also publishes WhatsApp numbers for Luang Prabang (+856 20 5764 1616) and Savannakhet (+856 20 2266 1626).", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Passengers with Disabilities", "url": "https://laoairlines.com/en/passenger-with-disablities/", "src": [ "s1" ] }, { "label": "Baggage & Optional Service Charges — free carriage of a collapsible wheelchair", "url": "https://laoairlines.com/en/baggage-optional-service-charges/", "src": [ "s2" ] }, { "label": "Restricted Items", "url": "https://laoairlines.com/en/restrictions/", "src": [ "s3" ] }, { "label": "Dangerous Goods", "url": "https://laoairlines.com/en/dangerous-goods/", "src": [ "s4" ] } ], "notes": "vtessqv@laoairlines.com is the closest thing to a disability channel — the Passengers with Disabilities page names it directly for assistance requests. No TTY / text relay is published; WhatsApp is the only text channel." }, "policy": { "notice_hours": { "value": 72, "detail": "\"It is recommended that passengers make their request at least 72 hours prior to flight departure.\" Published as a recommendation, not a hard deadline, and it covers the wheelchair service generally — Lao Airlines publishes no separate lead time for a powered chair.", "src": [ "s1" ] }, "how_to_request": { "value": "Request through a travel agent or directly via a Lao Airlines office; requests may be emailed to vtessqv@laoairlines.com", "detail": "\"Lao Airlines offers wheelchair service to passengers who have difficulties walking or moving on their own (reduced mobility). The passenger should request this service through the travel agents or a directly via a Lao Airlines office… Please kindly send your request to vtessqv@laoairlines.com.\" Conditions of Carriage 6.6.2 adds that passengers with a movement disability must inform the airline of their needs at the time of booking.", "src": [ "s1", "s5" ] }, "fee_charged": { "value": false, "detail": "\"In addition to the standard cabin baggage allowance, each passenger may carry, without additional charges, the following personal objects…: A fully collapsible wheelchair; A pair of crutches and/or braces or another prosthetic device for the passenger's use.\" Caveat: nothing is published about charges for a checked or powered wheelchair, and Conditions of Carriage 6.6.6 says \"Passengers may be required to pay a service fee for certain special services we provide.\"", "src": [ "s2", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number. The free additional carry-on list names \"a fully collapsible wheelchair\" and \"a pair of crutches and/or braces or another prosthetic device\" but gives no per-passenger count.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Lao Airlines offers a wheelchair service for passengers with reduced mobility and lists \"a fully collapsible wheelchair\" among the personal objects each passenger may carry without additional charge in addition to the cabin baggage allowance.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not stated explicitly. Lao Airlines lists \"a fully collapsible wheelchair\" under \"Additional Carry-On Items\" — \"personal objects for use during embarking, disembarking, or on board, provided that such objects are retained by the passenger's custody\" — but never says the chair may be stowed in the cabin.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published — Lao Airlines does not say where a checked wheelchair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The 20 kg / 30 kg figures on the site are the ordinary checked-baggage allowances by fare and cabin.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published.", "src": [], "basis": null }, "notes": "Conditions of Carriage 6.6.4: Lao Airlines may require a passenger to be accompanied for safety reasons if the passenger cannot evacuate on their own or cannot understand the in-flight safety instructions. 6.6.5: it reserves the right to refuse carriage of any passenger who must travel on a stretcher. 6.6.7: acceptance of passengers with disabilities may be subject to prior arrangement with the airline.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"For safety reasons, dangerous articles such as those listed below must not be carried in passenger's baggage: … Corrosives such as acids, alkalis, and wet cell batteries.\" The Dangerous Goods page separately cites \"wheelchair with wet-cell batteries\" as dangerous goods which, unless forbidden outright, \"must be shipped as cargo under special packing requirements and handling procedures\". No acceptance route for a wet-battery wheelchair carried as a mobility aid is described.", "src": [ "s2", "s3", "s4" ] }, "non_spillable": { "value": null, "detail": "Not published — Lao Airlines says nothing about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — lithium-ion mobility-aid batteries are not mentioned anywhere on the Lao Airlines site.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Lao Airlines publishes no watt-hour figure of any kind; the global ICAO/IATA fallback applies.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Lao Airlines publishes no watt-hour figure of any kind; the global ICAO/IATA fallback applies.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — Lao Airlines publishes no watt-hour figure of any kind; the global ICAO/IATA fallback applies.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — Lao Airlines says nothing about spare mobility-aid batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Lao Airlines does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published. Lao Airlines' Dangerous Goods page cites \"wheelchair with wet-cell batteries\" as an example of dangerous goods but sets out no terminal-insulation, disconnection or immobilisation requirement for a mobility aid.", "src": [] }, "documentation": { "value": null, "detail": "Not published. Lao Airlines demands no battery spec sheet, MSDS or manufacturer label; its three-sentence Passengers with Disabilities page asks only that the wheelchair service be requested 72 hours ahead through an agent or a Lao Airlines office.", "src": [] } }, "allowed": { "value": null, "detail": "Lao Airlines publishes no policy on battery-powered wheelchairs. The Dangerous Goods page names \"wheelchair with wet-cell batteries\" as an example of dangerous goods, but nothing at all is published about chairs with dry, gel or lithium-ion batteries. Contact the Reservation & Ticketing Division before booking.", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Nothing is published about carrying a powered chair or about the hold. Anyone travelling with a power chair should email vtessqv@laoairlines.com well beyond the 72-hour recommendation and get the battery type approved in writing." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Lao Airlines does not say whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not described. Lao Airlines says only that it \"offers wheelchair service to passengers who have difficulties walking or moving on their own\", and its Conditions of Carriage (6.6.4) allow it to require an accompanying passenger where the passenger cannot evacuate unaided or understand safety instructions.", "src": [ "s1", "s5" ] }, "seating": { "value": null, "detail": "Not published — nothing about movable armrests or bulkhead seating for disabled passengers.", "src": [] } }, "damage_liability": { "value": "Convention (Montreal/Warsaw) baggage limit, or a higher declared value under Art. 9.7 — no mobility-aid-specific rule", "detail": "Conditions of Carriage 16.3.3: \"The limit of Our liability for Damage to Baggage (including both Unchecked Baggage and Checked Baggage) in the case of destruction, loss, damage, or delay shall be as prescribed by the Convention, or a higher amount not exceeding the declared sum under Article 9.7.\" 16.3.2 excludes \"fair wear and tear of Baggage resulting from the ordinary handling and moving during air transportation\". Nothing mobility-aid-specific is published.", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Marked 'partial' deliberately: Lao Airlines' dedicated Passengers with Disabilities page is three sentences long (wheelchair service exists, request it 72 hours ahead through an agent or a Lao Airlines office, email vtessqv@laoairlines.com) and the airline publishes NOTHING on powered wheelchairs, lithium batteries, watt-hours, spares, terminal insulation, aisle chairs or accessible lavatories. Everything else recorded here is drawn from the general baggage, restricted-items, dangerous-goods and Conditions of Carriage pages, not from disability-specific content. The one hard battery fact is negative: wet-cell batteries are on the list of articles that must not be carried in passengers' baggage, and 'wheelchair with wet-cell batteries' is cited as dangerous goods. Two clauses to watch: CoC 6.6.5 lets the airline refuse stretcher passengers outright, and 6.6.6 allows a service fee to be charged for 'certain special services' — which sits awkwardly next to the free-carriage line for a collapsible wheelchair on the baggage page. The site is a WordPress build; /en/restricted-items/ and /en/special-services-requirement/ 404 — the live paths are /en/restrictions/ and the Passengers with Disabilities page.", "searched_urls": [ "https://www.laoairlines.com/", "https://laoairlines.com/en/passenger-with-disablities/", "https://laoairlines.com/en/baggage-optional-service-charges/", "https://laoairlines.com/en/restrictions/", "https://laoairlines.com/en/dangerous-goods/", "https://laoairlines.com/en/conditions-of-carriage/", "https://laoairlines.com/en/contact-us/", "https://laoairlines.com/en/restricted-items/", "https://laoairlines.com/en/special-service-requirement/" ] } }, { "schema_version": "1.1", "slug": "latam-airlines-brasil", "name": "LATAM Airlines Brasil", "iata_code": "JJ", "icao_code": "TAM", "country": "Brazil", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.latamairlines.com/br/pt", "sources": [ { "id": "s1", "title": "Equipamentos médicos — cadeira de rodas e artigos ortopédicos (LATAM Brasil, pt-BR)", "url": "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bem-estar/equipamentos-medicos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Assistência especial (LATAM Brasil, pt-BR)", "url": "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bem-estar/assistencia-especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Autoatendimento e Contact Center (LATAM Brasil, pt-BR)", "url": "https://www.latamairlines.com/br/pt/sobre-latam/contact-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Condições do contrato de transporte aéreo (LATAM Brasil, pt-BR)", "url": "https://www.latamairlines.com/br/pt/legal/condicoes-do-contrato-de-transporte", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Objetos restritos e proibidos (LATAM Brasil, pt-BR)", "url": "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bagagem/objetos-restritos-e-proibidos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Prepare sua viagem — Bem-estar e saúde (hub, LATAM Brasil, pt-BR)", "url": "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bem-estar", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Brazil — LATAM group line for passengers with hearing or speech difficulties (toll free), published on LATAM Brasil's contact-centre page", "number": "0800 055 5500", "hours": null, "region": "BR", "src": [ "s3", "s1" ] }, { "label": "Brazil — Central de Vendas e Serviços, all Brazil (0300 570 5700)", "number": "0300 570 5700", "hours": null, "region": "BR", "src": [ "s3" ] }, { "label": "Brazil — Central de Vendas e Serviços, state capitals (4002 5700)", "number": "4002 5700", "hours": null, "region": "BR", "src": [ "s3" ] }, { "label": "Brazil — LATAM group Central de Vendas e Serviços, calling from abroad; published on LATAM Brasil's contact-centre page", "number": "+55 11 4002 5700", "hours": null, "region": "BR", "src": [ "s3" ] }, { "label": "Brazil — Fale com a gente (SAC), toll free", "number": "0800 0123 200", "hours": null, "region": "BR", "src": [ "s3" ] }, { "label": "Brazil — LATAM group 'Fale com a gente' (SAC) from abroad; published on LATAM Brasil's contact-centre page", "number": "+55 11 2820 4816", "hours": null, "region": "BR", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "Abrir caso — form used to send the MEDIF to LATAM's medical team (Brazil)", "url": "https://www.latamairlines.com/br/pt/central-ajuda/abrir-caso", "src": [ "s2" ] }, { "label": "Central de Ajuda (LATAM Brasil help centre)", "url": "https://www.latamairlines.com/br/pt/central-ajuda", "src": [ "s3" ] }, { "label": "MEDIF form (pt-BR PDF) required for the 80% companion discount", "url": "https://www.latamairlines.com/content/dam/latamxp/sites/experiencia/prepara-tu-viaje/documentos-pdfs/Atualizado%20novembro%202021%20_MEDIF_POR.pdf", "src": [ "s2" ] } ], "relay": [ { "label": "WhatsApp virtual assistant — request wheelchair service, special assistance and Meet and Assist", "detail": "+56 9 6825 0850. LATAM Brasil's pages link straight to WhatsApp to request an airport wheelchair, special assistance and the Brazil-only \"Meet and Assist\" agent service.", "src": [ "s1", "s2", "s3" ] }, { "label": "Brazil — line for passengers with hearing or speech disability", "detail": "0800 055 5500, free from anywhere in Brazil.", "src": [ "s3", "s1" ] }, { "label": "Central de Ajuda em Libras (Brazilian Sign Language help centre)", "detail": "LATAM Brasil's \"Acessibilidade digital\" footer links a Libras (Brazilian Sign Language) help-centre service at icom.app/latam.", "src": [ "s1", "s2" ] }, { "label": "Programa Sunflower Lanyard (hidden disabilities)", "detail": "Free sunflower lanyard available at the special-assistance check-in counters of any airport LATAM serves, subject to availability; staff are trained to offer extra help and time. Does not guarantee fast track.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Equipamentos médicos — cadeira de rodas (the wheelchair rules)", "url": "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bem-estar/equipamentos-medicos", "src": [ "s1" ] }, { "label": "Assistência especial", "url": "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bem-estar/assistencia-especial", "src": [ "s2" ] }, { "label": "Contrato de transporte aéreo (cl. 4.5.2 — wheelchairs carried free)", "url": "https://www.latamairlines.com/br/pt/legal/condicoes-do-contrato-de-transporte", "src": [ "s4" ] }, { "label": "Autoatendimento e Contact Center (phone numbers incl. the hearing/speech line)", "url": "https://www.latamairlines.com/br/pt/sobre-latam/contact-center", "src": [ "s3" ] } ], "notes": "LATAM Brasil publishes no accessibility e-mail address. Requests go through the Central de Vendas e Serviços (0300 570 5700), the WhatsApp virtual assistant +56 9 6825 0850, or the Central de Ajuda \"abrir caso\" form (used for MEDIF submissions). Brazil-specific channels a traveller should know: the toll-free hearing/speech line 0800 055 5500 and the Libras sign-language help centre." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Dependendo do tipo de assistência necessária, você deverá nos enviar a solicitação 24 ou 48 horas antes da sua viagem.\" For a wheelchair (your own or an airport one) LATAM Brasil \"recomenda\" at least 24 h. But if you have any condition beyond reduced mobility, notice must be at least 48 h, and the MEDIF for a required companion must be sent 48 h ahead. Use 48 h to be safe.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Central de Vendas e Serviços 0300 570 5700, or the WhatsApp virtual assistant +56 9 6825 0850", "detail": "\"Recomendamos que você nos avise pelo menos 24 horas antes da partida do seu voo, através do Contact Center\" (in Brazil, Central de Vendas e Serviços). Airport wheelchairs can be requested through the WhatsApp virtual assistant. If any flight is operated by another airline you must request the service from that airline directly.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "Contract of carriage cl. 4.5.2: \"Em voos nacionais e internacionais, o transporte da cadeira de rodas e ajuda técnica não fazem parte da franquia e não está sujeito a cobrança de valor adicional.\" The wheelchair page repeats: \"não há limite para a quantidade desses itens e você pode levá-los a bordo sem custo adicional\".", "src": [ "s4", "s1" ] }, "devices_per_passenger": { "value": "no_limit", "detail": "LATAM Brasil states there is no cap: \"não há limite para a quantidade desses itens\" (wheelchairs, canes, crutches, prostheses and other orthopaedic items) \"e você pode levá-los a bordo sem custo adicional\" — they do not count against the fare's baggage allowance.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Você pode transportá-la sem nenhum custo, independentemente da bagagem que estiver levando.\" Canes, crutches, prostheses and other orthopaedic support items are also carried.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"Nossos aviões contam com espaço na cabine, podendo ser em um armário ou junto aos assentos dos passageiros com cinturões de segurança (conforme o modelo do avião), para transportar uma cadeira de rodas manual dobrável ou desmontável de adulto, com dimensões de 13 polegadas (33 cm) x 36 polegadas (91 cm) x 42 polegadas (104 cm) ou menos, sem ter que tirar suas rodas nem desmontá-la.\"", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. LATAM Brasil says only that passenger wheelchairs travel in the aircraft hold, that remote-stand boarding uses an Ambulift or Stairtrac, and that passengers needing assistance get priority baggage delivery on international flights and on domestic flights within Brazil, Peru and Chile. It does not say the chair is returned at the aircraft door.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a wheelchair carried in the hold.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. LATAM Brasil sets no maximum size for a wheelchair carried in the hold; it tells you instead to \"confira as dimensões da porta de acesso ao compartimento de carga dos nossos aviões\" on its fleet pages. Its only published wheelchair dimensions are the in-cabin figures, recorded in manual.cabin_stowage_dimensions.", "src": [ "s1" ] }, "notes": "You may use your own chair up to the aircraft. Boarding is by level-entry jet bridge or, at remote stands, by bus/walkway with an Ambulift or Stairtrac lift depending on the airport. Under ANAC Resolution 280 a passenger with reduced mobility is seated in the rows nearest the aircraft exit within the cabin of their fare.", "cabin_stowage_dimensions": { "height_cm": 91, "width_cm": 33, "length_cm": 104, "basis": "cabin_stowage", "detail": "In-cabin closet/strap stowage for one adult folding or break-down manual wheelchair \"com dimensões de 13 polegadas (33 cm) x 36 polegadas (91 cm) x 42 polegadas (104 cm) ou menos, sem ter que tirar suas rodas nem desmontá-la\". LATAM does not label which figure is height, width or length; the binding constraint is 13 in / 33 cm. (42 in is 106.7 cm — LATAM's page rounds it to 104 cm.)", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. LATAM Brasil's wheelchair guidance covers lithium batteries only. Its restricted-items page separately bans corrosive materials including \"baterias contendo líquido corrosivo\" in baggage, but that clause is not stated to apply to wheelchair batteries.", "src": [ "s1", "s5" ] }, "non_spillable": { "value": null, "detail": "Not published — LATAM Brasil's wheelchair battery rules cover only lithium batteries; gel, AGM, sealed lead-acid or dry-cell wheelchair batteries are not mentioned.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "\"Se você for viajar com sua cadeira de rodas com bateria de lítio, você pode transportá-la se usar uma bateria que não exceda 300 Wh ou 2 baterias que não excedam 160 Wh cada. Em ambos os casos, as baterias devem ser fixadas à cadeira de rodas.\"", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Applies to a battery left attached to the chair: one battery of no more than 300 Wh, or two of no more than 160 Wh each — \"em ambos os casos, as baterias devem ser fixadas à cadeira de rodas\". The capacity must be shown on the battery label, otherwise the chair's technical data sheet must be produced at the airport.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable / not published. LATAM Brasil requires the opposite — the batteries \"devem ser fixadas à cadeira de rodas\" — so it publishes no watt-hour figure for a battery removed into the cabin. Only SPARE batteries travel separately, in the small cabin bag.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour ceiling is published for spare wheelchair batteries. LATAM Brasil requires only that a spare be wrapped or in its original container with the terminals taped, in a separate protective case or bag in the small cabin bag, and that it \"não exceder 8 gramas de lítio\".", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Spares are permitted in the small cabin bag but LATAM Brasil publishes no maximum number.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "The opposite: \"Em ambos os casos, as baterias devem ser fixadas à cadeira de rodas\" — the battery stays attached. Only spare batteries travel separately, in the cabin.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Spares must be carried \"embaladas ou armazenadas em um recipiente original, cobrindo seus terminais com fita adesiva em uma caixa ou bolsa protetora separada\" — wrapped or in the original container with the terminals taped, in a separate protective case or bag.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "\"Sua capacidade deve estar descrita em sua etiqueta; caso contrário, é necessário apresentar a ficha de dados técnicos da cadeira no aeroporto para verificar se ela atende aos requisitos.\"", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "Motorised wheelchairs are carried: LATAM Brasil sets watt-hour conditions for lithium-battery wheelchairs and addresses \"cadeira de rodas motorizada movida a bateria\" directly. Note that with a motorised chair you can normally only get your boarding pass at the airport — but LATAM Brasil states that when travelling FROM Brazil you may check in online or in the app with a manual or motorised chair.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published as a chair-size limit. LATAM Brasil tells wheelchair users to check the cargo-hold door dimensions of each aircraft on its fleet pages (\"Confira as dimensões da porta de acesso ao compartimento de carga dos nossos aviões\"); the per-aircraft figures on the Brazilian fleet pages were not read for this record, so no number is recorded here.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — LATAM Brasil states only that passenger wheelchairs are carried in the hold.", "src": [ "s1" ] }, "notes": "Check-in trap: with your own battery-powered motorised wheelchair you can normally only obtain your boarding pass at the airport counter — except when travelling from Brazil, where LATAM Brasil explicitly allows web/app check-in with a manual or motorised chair." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Importante: todas as aeronaves possuem uma cadeira de rodas de corredor a bordo. Nossa tripulação é treinada para utilizá-la e auxiliar o passageiro para se deslocar do assento até o banheiro durante o voo.\"", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published; LATAM Brasil says only that the on-board aisle chair is used to reach the lavatory.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Crew are trained to use the on-board aisle chair between seat and lavatory. Ground assistance covers boarding, the flight and arrival, with a dedicated special-assistance counter, priority boarding and priority baggage. At Brazilian airports only, a \"Meet and Assist\" LATAM agent can accompany you through check-in, boarding, connections and disembarkation. Caveat: \"o serviço não implica a custódia permanente do passageiro em uma cadeira de rodas\".", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "Under ANAC Resolution 280, a customer with reduced mobility is seated in the rows closest to the aircraft exit within the cabin of their fare (Economy, Premium Economy or Premium Business). An extra adjacent seat can be bought by calling the Central de Vendas e Serviços 48 h before departure (charged as an extra adult fare). Orthopaedic positioning devices may not be used in exit-row seats.", "src": [ "s2", "s1" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. The Brazilian contract of carriage limits liability for checked baggage to the Brazilian Aeronautical Code (CBA) on domestic flights and to the Montreal Convention on international ones. At check-in you may declare a value for goods worth more than 1 131 SDR, capped at 1 375 SDR domestic / 2 062 SDR international; above that, items must be shipped as cargo.", "src": [ "s4" ] }, "aircraft_hold_note": "LATAM Brasil tells wheelchair users to check the cargo-hold door dimensions of each aircraft in its fleet section (latamairlines.com/br/pt/sobre-latam/nossa-frota) and to check which seats have movable armrests in each aircraft's \"Espaço e conforto\" section. The per-aircraft figures on the Brazilian site were not verified for this record." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "pt", "notes": "LATAM Airlines Brasil (IATA JJ) does not publish a separate Brazilian mobility-aid policy and does not say \"the LATAM group policy applies\" — instead it publishes the LATAM group's wheelchair content itself, in Portuguese, on its own Brazilian site latamairlines.com/br/pt. Every value in this record is cited to a Brazilian (br/pt) page, not to the group record. Where the Brazilian text differs from the group's English text it has been followed: LATAM Brasil converts the US in-cabin closet rule as \"13 polegadas (33 cm) x 36 polegadas (91 cm) x 42 polegadas (104 cm)\" (42 in is really 106.7 cm), and it explicitly allows web/app check-in from Brazil with a manual OR motorised chair, whereas elsewhere a motorised chair forces an airport-counter boarding pass. Genuinely Brazil-specific items: contract of carriage cl. 4.5.2 states wheelchairs and technical aids are outside the baggage allowance and free; ANAC Resolution 280 gives priority assistance and seating in the rows nearest the exit; a required companion can get an 80% discount, applied for with a MEDIF at least 48 h ahead through the \"abrir caso\" form (domestic Brazilian flights and international flights originating and bought in Brazil); a medical certificate is required in ALL cases when flying from Brazil with a companion; the Brazil-only \"Meet and Assist\" agent service; the toll-free hearing/speech line 0800 055 5500; and a Libras (sign language) help centre. Notable gaps: nothing on wet/spillable or non-spillable (gel/AGM) wheelchair batteries, no weight or size ceiling for a chair in the hold, and nothing on where the chair is returned on arrival. Fetching latamairlines.com direct is bot-walled; all pages were read through the reader proxy. Note the Brazilian URL is /bem-estar/equipamentos-medicos — the group's /bienestar/dispositivos-medicos path 404s in the br/pt tree.", "searched_urls": [ "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem", "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bem-estar/equipamentos-medicos", "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bem-estar/assistencia-especial", "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bagagem/objetos-restritos-e-proibidos", "https://www.latamairlines.com/br/pt/legal/condicoes-do-contrato-de-transporte", "https://www.latamairlines.com/br/pt/sobre-latam/contact-center", "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bem-estar/dispositivos-medicos (empty/no content in the br/pt tree — the Brazilian path is /equipamentos-medicos)" ] } }, { "schema_version": "1.1", "slug": "latam-airlines-colombia", "name": "LATAM Airlines Colombia", "iata_code": "4C", "icao_code": "ARE", "country": "Colombia", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.latamairlines.com/co/es", "sources": [ { "id": "s1", "title": "Dispositivos medicos — Silla de ruedas y articulos ortopedicos (LATAM Colombia)", "url": "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Asistencia especial (LATAM Colombia)", "url": "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Autoatencion y Contact Center — LATAM Colombia", "url": "https://www.latamairlines.com/co/es/sobre-latam/contact-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Equipaje retrasado o danado (LATAM Colombia)", "url": "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/equipaje/equipaje-retrasado-danado", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Embarque — puente de embarque, Ambulift y Stairtrac (LATAM Colombia)", "url": "https://www.latamairlines.com/co/es/experiencia/aeropuerto/embarque", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Articulos restringidos y prohibidos (LATAM Colombia)", "url": "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/equipaje/restringidos-y-prohibidos", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Colombia — LATAM group Contact Center (Bogota landline and mobiles), published on LATAM Colombia's contact-centre page", "number": "+57 601 5185800", "hours": null, "region": "CO", "src": [ "s3" ] }, { "label": "Colombia — Contact Center, landline outside Bogota (01 800 094 9490)", "number": "018000949490", "hours": null, "region": "CO", "src": [ "s3" ] }, { "label": "Brazil — LATAM group line for passengers with hearing or speech difficulties (toll-free), published on LATAM Colombia's contact-centre page", "number": "0800 055 5500", "hours": null, "region": "BR", "src": [ "s3" ] } ], "email": [], "web_form": [], "relay": [ { "label": "WhatsApp virtual assistant — special assistance and wheelchair requests", "detail": "+56 9 6825 0850. Linked directly from the Asistencia especial and Dispositivos medicos pages as the way to request special assistance or an airport wheelchair.", "src": [ "s1", "s2", "s3" ] }, { "label": "WhatsApp — baggage problems (Colombia)", "detail": "+57 318 844 9482, for delayed, damaged, tampered or missing baggage; claims must be raised within 7 days of travel if you have already left the airport.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Dispositivos medicos — wheelchairs, lithium batteries, cabin stowage", "url": "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "src": [ "s1" ] }, { "label": "Asistencia especial — how to request assistance", "url": "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "src": [ "s2" ] }, { "label": "Articulos restringidos y prohibidos — dangerous goods and batteries", "url": "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/equipaje/restringidos-y-prohibidos", "src": [ "s6" ] } ], "notes": "LATAM publishes no email address for special assistance on the Colombian site — requests go through the Contact Center or the WhatsApp virtual assistant. The only line explicitly aimed at passengers with a disability is LATAM Brasil's hearing/speech-difficulty number, listed on the Colombian contact-centre page; there is no Colombian equivalent." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Dependiendo del tipo de asistencia que requieras, deberas enviarnos la solicitud 24 o 48 horas antes de tu viaje.\" Wheelchair service: \"te recomendamos contactarnos al menos 24 horas antes de la salida de tu vuelo\". Any condition beyond reduced mobility, medical certification / MEDIF, and an extra seat: at least 48 hours. 48 h is the strictest published figure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Contact Center (601 5185800 in Colombia) or the WhatsApp virtual assistant +56 9 6825 0850", "detail": "LATAM directs special-assistance and wheelchair requests to its Contact Center or to the WhatsApp virtual assistant. \"Si alguno de tus vuelos es operado por otra aerolinea, deberas solicitar el servicio directamente con ellos.\"", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Si utilizas una silla de ruedas o articulos de apoyo para tu movilidad; como bastones, muletas, protesis u otros elementos ortopedicos, no tienes limite de cantidad y puedes llevarlos a bordo sin costo adicional, ya que se consideran como independientes al equipaje que tengas asignado.\" An airport loaner wheelchair is also provided at no cost.", "src": [ "s1" ] }, "devices_per_passenger": { "value": "no_limit", "detail": "\"…no tienes limite de cantidad\" — LATAM states explicitly that there is no cap on the number of wheelchairs, canes, crutches, prostheses or other orthopaedic mobility items carried, and that they are independent of the purchased baggage allowance.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Si necesitas viajar en silla de ruedas, puedes hacerlo en tu propia silla o solicitar una en el aeropuerto… Puedes transportarla sin costo, independiente del equipaje que lleves contigo.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"Nuestros aviones cuentan con espacio en la cabina, pudiendo ser en un closet o junto a los asientos con straps de seguridad (dependiendo del tipo de avion), para llevar en la cabina una silla de ruedas manual plegable, colapsable o desmontable de tamano adulto tipico, cuyas dimensiones sean 13 pulgadas por 36 pulgadas por 42 pulgadas o menos, sin tener que quitar las ruedas ni desmontarla.\"", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. LATAM states that passengers' wheelchairs travel in the hold (\"Las sillas de ruedas de los pasajeros son transportadas en la bodega\") and that remote-stand boarding uses an Ambulift or Stairtrac, but does not say where the chair is handed back on arrival.", "src": [ "s1", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published — LATAM sets no weight limit for a checked wheelchair on the Colombian site.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum checked-wheelchair size is published. LATAM instead links to the per-aircraft cargo-door dimensions in its fleet section (\"Conoce las dimensiones de la puerta de carga de nuestros aviones\").", "src": [ "s1" ], "basis": null }, "notes": "Companion rule: a passenger with a severe physical or cognitive disability, or a medical condition limiting autonomy, is asked verbally whether they can communicate with the crew about safety, use the seatbelt / lifejacket / oxygen mask, reach an emergency exit, eat and use the lavatory unaided. If they declare they cannot do any one of these, they must travel with a companion aged 18+ seated next to them in the same cabin. Passengers travelling with an orthopaedic positioning device may not be seated in an emergency-exit row.", "cabin_stowage_dimensions": { "height_cm": 91.4, "width_cm": 33, "length_cm": 106.7, "basis": "cabin_stowage", "detail": "\"13 pulgadas por 36 pulgadas por 42 pulgadas o menos\" (13 x 36 x 42 in = 33 x 91.4 x 106.7 cm) for a folding, collapsible or breakdown adult manual chair carried in a cabin closet or beside the seats with safety straps, depending on aircraft. LATAM does not say which figure applies to which axis.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published on the Colombian site — LATAM's wheelchair section addresses only lithium batteries and does not mention wet / spillable batteries.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published on the Colombian site — LATAM's wheelchair section addresses only lithium batteries and does not mention gel, AGM, sealed lead-acid or dry cells.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Lithium-battery wheelchairs are accepted within the published watt-hour limits, with the batteries fixed to the chair.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"…puedes transportarla si usa una bateria que no supere los 300 Wh o 2 baterias que no superen los 160 Wh cada una. En ambos casos, las baterias tienen que estar fijas a la silla de ruedas.\" So: one battery up to 300 Wh, or two of up to 160 Wh each, in both cases fixed to the chair.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — LATAM requires the batteries to stay fixed to the wheelchair and describes no removed-battery route, so no removed-battery watt-hour cap exists on the site.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour cap is published for spares. LATAM instead caps a spare at \"8 gramos de litio\" (8 g lithium content) and requires the capacity to be shown on the battery label.", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "LATAM permits spare batteries as cabin baggage but publishes no maximum number: \"puedes llevar baterias de repuesto como equipaje de cabina cumpliendo algunos requisitos\" — wrapped or in their original container, terminals taped, each in a separate protective case or bag, not exceeding 8 g of lithium.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "The battery must stay on the chair: \"En ambos casos, las baterias tienen que estar fijas a la silla de ruedas.\" No removal into the cabin is required or described.", "src": [ "s1" ] }, "terminals": { "value": "Installed batteries must be fixed to the chair; spare batteries must be in their original container or have their terminals taped and be carried individually in a protective case or bag", "detail": "\"Llevarlas envueltas o guardadas en un contenedor original, cubriendo sus terminales con cinta adhesiva en funda o bolso protector por separado.\"", "src": [ "s1" ] }, "documentation": { "value": "Battery capacity must be shown on its label; otherwise the wheelchair's technical data sheet (ficha tecnica) must be produced at the airport", "detail": "\"Su capacidad debe estar descrita en su etiqueta; de lo contrario, necesitas presentar la ficha tecnica de la silla en el aeropuerto para verificar que cumpla con los requisitos.\"", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "\"Si viajas con tu silla de ruedas con bateria de litio, puedes transportarla si usa una bateria que no supere los 300 Wh o 2 baterias que no superen los 160 Wh cada una.\" Practical restriction: if you travel with your own battery-powered chair you can only get your boarding pass at the airport counter (except from Brazil, where web/app check-in is available).", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered wheelchair appears on the Colombian site.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair size is published; LATAM refers travellers to the per-aircraft cargo-door dimensions in its fleet section.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — LATAM does not say where a powered wheelchair is returned on arrival.", "src": [] }, "notes": "Check-in restriction: \"Si llevas tu propia silla de ruedas motorizada con baterias, solo podras obtener tu tarjeta de embarque en el aeropuerto\" — powered-chair users cannot check in online except when departing from Brazil. Note LATAM's spare-battery cap is expressed in grams of lithium (8 g), not in watt-hours, which does not map cleanly onto a Wh rating printed on most chair batteries." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Todos los aviones cuentan con una silla de ruedas de pasillo a bordo.\" Stated without aircraft exceptions.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — LATAM says the aisle chair is used to reach the lavatory but does not state whether any lavatory is accessible.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "\"Nuestra tripulacion esta entrenada para usarla y asistir al pasajero para trasladarse desde su asiento al bano durante el vuelo.\" Caveat published by LATAM: \"El servicio no implica una custodia permanente del pasajero en silla de ruedas\" — where the passenger can move independently they may be left unattended.", "src": [ "s1", "s2" ] }, "seating": { "value": "Movable-armrest seats are listed per aircraft in LATAM's fleet section; orthopaedic positioning devices are not permitted in emergency-exit rows", "detail": "LATAM links from the wheelchair section to \"asientos con apoyabrazos movibles en cada avion de nuestra flota, en la seccion Espacio y comodidad\", and states that for safety reasons passengers with an OPD cannot travel in emergency-exit seats.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule or figure is published on the Colombian site. LATAM's damaged-baggage page disclaims responsibility for wear during normal handling, for damage from over-packing, inadequate packaging or pre-existing damage, and requires the claim to be raised at the airport or via WhatsApp within 7 days.", "src": [ "s4" ] }, "aircraft_hold_note": "LATAM does not publish a single hold limit. It refers travellers to per-aircraft cargo-door dimensions and movable-armrest seat maps in its fleet section (https://www.latamairlines.com/co/es/sobre-latam/flota). At remote stands, boarding of a passenger who needs a wheelchair is done by Ambulift or Stairtrac depending on the airport." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Sourcing note: LATAM Airlines Colombia (4C, formerly Aires) does not run a separate website. latamairlines.com/co/es is the Colombian country site — it is branded 'Latam Colombia', names LATAM Colombia's own Contact Center numbers, and is where tickets on 4C-operated flights are sold and served, so it has been treated as the subsidiary's own site rather than as an imported parent-group policy. The content is nonetheless group-wide LATAM policy localised for Colombia, and several passages describe Brazil-only variations (Meet and Assist, web check-in for powered chairs, the hearing/speech line, mandatory medical certificate when travelling with a companion from Brazil) that do not apply in Colombia. Codeshare caveat published by LATAM: \"Si alguno de tus vuelos es operado por otra aerolinea, deberas solicitar el servicio directamente con ellos.\" Two things a human should re-check: (1) the spare-battery limit is published as 8 grams of lithium, not watt-hours, which is unusual and hard for a traveller to apply — left as null in the Wh field rather than converted; (2) 13 x 36 x 42 inches is quoted for the cabin-stowed folding chair without saying which figure is height, width or length. LATAM also runs the Sunflower hidden-disabilities lanyard programme (free lanyards at special-assistance check-in counters, subject to stock) and gives priority baggage delivery on international flights and on domestic flights within Brazil, Peru and Chile — not, notably, within Colombia.", "searched_urls": [ "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "https://www.latamairlines.com/co/es/sobre-latam/contact-center", "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/equipaje/restringidos-y-prohibidos", "https://www.latamairlines.com/co/es/experiencia/prepara-tu-viaje/equipaje/equipaje-retrasado-danado", "https://www.latamairlines.com/co/es/experiencia/aeropuerto/embarque" ] } }, { "schema_version": "1.1", "slug": "latam-airlines-ecuador", "name": "LATAM Airlines Ecuador", "iata_code": "XL", "icao_code": "LNE", "country": "Ecuador", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.latamairlines.com/ec/es", "sources": [ { "id": "s1", "title": "Dispositivos médicos — Artículos ortopédicos / Silla de ruedas (LATAM Ecuador)", "url": "https://www.latamairlines.com/ec/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Asistencia especial (LATAM Ecuador)", "url": "https://www.latamairlines.com/ec/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Autoatención y Contact Center (LATAM Ecuador)", "url": "https://www.latamairlines.com/ec/es/sobre-latam/contact-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Condiciones del contrato de transporte aéreo (LATAM Ecuador)", "url": "https://www.latamairlines.com/ec/es/legal/condiciones-del-contrato-de-transporte", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Nuestra flota — Airbus 319 (puerta de carga y asientos con apoyabrazos movibles)", "url": "https://www.latamairlines.com/ec/es/sobre-latam/flota/airbus-319", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Nuestra flota (índice de tipos de avión)", "url": "https://www.latamairlines.com/ec/es/sobre-latam/flota", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Equipaje restringido y prohibido / mercancías peligrosas (LATAM Ecuador)", "url": "https://www.latamairlines.com/ec/es/experiencia/prepara-tu-viaje/equipaje/restringidos-y-prohibidos", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Ecuador — LATAM group Contact Center (the same number is listed for calls from abroad), published on LATAM Ecuador's contact-centre page", "number": "+593 2342 9700", "hours": null, "region": "EC", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "WhatsApp virtual assistant — deep link to request the airport wheelchair service", "url": "https://api.whatsapp.com/send?phone=56968250850&text=Necesito%20solicitar%20el%20servicio%20de%20silla%20de%20ruedas", "src": [ "s1" ] } ], "relay": [ { "label": "WhatsApp virtual assistant (all LATAM countries)", "detail": "+56 9 6825 0850. The wheelchair page and the special-assistance page both link straight to WhatsApp to request the airport wheelchair service and special assistance.", "src": [ "s1", "s2", "s3" ] }, { "label": "Hidden Disabilities Sunflower lanyard", "detail": "A free Sunflower lanyard for non-visible disabilities is handed out at the special-assistance check-in counter at any LATAM airport, subject to stock. It does not guarantee fast track.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Dispositivos médicos — silla de ruedas y baterías de litio", "url": "https://www.latamairlines.com/ec/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "src": [ "s1" ] }, { "label": "Asistencia especial", "url": "https://www.latamairlines.com/ec/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "src": [ "s2" ] }, { "label": "Contact Center LATAM Ecuador", "url": "https://www.latamairlines.com/ec/es/sobre-latam/contact-center", "src": [ "s3" ] } ], "notes": "LATAM Ecuador publishes no dedicated disability-desk phone line and no special-assistance email address. Requests go through the country Contact Center (+593 2342 9700) or the WhatsApp virtual assistant (+56 9 6825 0850), which is shared across every LATAM country site." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Dependiendo del tipo de asistencia que requieras, deberás enviarnos la solicitud 24 o 48 horas antes de tu viaje.\" For a wheelchair the page only \"recommends\" contacting the Contact Center at least 24 h before departure, but the FAQ on the same site says an airport wheelchair must be requested through the call centre \"con un mínimo de 48 horas\", and any condition beyond reduced mobility \"sea informada al menos 48 horas antes\". 48 h is the safe figure. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Contact Center LATAM Ecuador (+593 2342 9700) or the WhatsApp virtual assistant +56 9 6825 0850", "detail": "\"Te recomendamos contactarnos al menos 24 horas antes de la salida de tu vuelo, a través del Contact Center.\" Airport wheelchairs can also be requested \"rápidamente con nuestro asistente virtual de WhatsApp\". If any flight is operated by another airline the request must be made with that airline. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Puedes transportarla sin costo, independiente del equipaje que lleves contigo\" — a wheelchair and orthopaedic aids are carried free of charge and count as independent of the passenger's baggage allowance. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "devices_per_passenger": { "value": "no_limit", "detail": "\"Si utilizas una silla de ruedas o artículos de apoyo para tu movilidad; como bastones, muletas, prótesis u otros elementos ortopédicos, no tienes límite de cantidad y puedes llevarlos a bordo sin costo adicional.\" [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Si necesitas viajar en silla de ruedas, puedes hacerlo en tu propia silla o solicitar una en el aeropuerto.\" Passenger wheelchairs travel in the hold (\"las sillas de ruedas de los pasajeros son transportadas en la bodega\") unless the folding chair fits the in-cabin stowage rule below. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"Nuestros aviones cuentan con espacio en la cabina, pudiendo ser en un closet o junto a los asientos con straps de seguridad (dependiendo del tipo de avión), para llevar en la cabina una silla de ruedas manual plegable, colapsable o desmontable de tamaño adulto típico, cuyas dimensiones sean 13 pulgadas por 36 pulgadas por 42 pulgadas o menos, sin tener que quitar las ruedas ni desmontarla.\" [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. LATAM says only that passenger wheelchairs travel in the hold, that boarding at a remote stand uses an Ambulift or Stairtrac, and that passengers needing assistance receive their baggage before other passengers on international flights and on domestic flights within Brazil, Peru and Chile. It does not say whether the chair is returned at the aircraft door. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a manual wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM publishes no maximum size for a checked manual wheelchair; it points passengers to the per-aircraft cargo-door dimensions in the fleet section instead (see aircraft_hold_note). Its only published wheelchair dimensions are the in-cabin stowage limit, recorded in cabin_stowage_dimensions.", "src": [ "s1" ], "basis": null }, "notes": "Passengers may stay in their own chair to the aircraft; boarding is by a level-entry jet bridge or, at a remote stand, by accessible bus/walkway with an Ambulift or Stairtrac lift depending on the airport.", "cabin_stowage_dimensions": { "height_cm": 91.4, "width_cm": 33, "length_cm": 106.7, "basis": "cabin_stowage", "detail": "In-cabin closet / seat-strap stowage for one typical adult-sized folding, collapsible or break-down manual wheelchair of \"13 pulgadas por 36 pulgadas por 42 pulgadas o menos\" (13 x 36 x 42 in = 33.0 x 91.4 x 106.7 cm), without removing the wheels or dismantling it — the US in-cabin closet rule. LATAM does not label which figure is width, height or length; 13 in (33 cm) is the binding folded width.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. LATAM's medical-devices page addresses lithium batteries only and says nothing about wet/spillable (flooded) wheelchair batteries; the dangerous-goods page does not cover mobility aids either. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1", "s7" ] }, "non_spillable": { "value": null, "detail": "Not published. Nothing is stated about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries — only lithium. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1", "s7" ] }, "lithium_ion": { "value": true, "detail": "\"Si viajas con tu silla de ruedas con batería de litio, puedes transportarla si usa una batería que no supere los 300 Wh o 2 baterías que no superen los 160 Wh cada una.\" [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "One battery of up to 300 Wh, or two batteries of up to 160 Wh each. \"En ambos casos, las baterías tienen que estar fijas a la silla de ruedas\" — the batteries must remain attached to the chair. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. LATAM requires the chair's batteries to stay fixed to the chair, and publishes no watt-hour cap for a battery removed and carried in the cabin. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour cap is published for a spare. The only numeric limit LATAM gives for a spare carried in the cabin is \"no superar los 8 gramos de litio\" (lithium content), plus terminal protection and, if the capacity is not printed on the label, the chair's technical data sheet at the airport. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Spare batteries may be carried as cabin baggage, but LATAM does not publish a maximum number of spares for a wheelchair. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "\"En ambos casos, las baterías tienen que estar fijas a la silla de ruedas\" — the battery stays installed in the chair; LATAM does not ask for it to be removed into the cabin. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Spare batteries must be carried \"envueltas o guardadas en un contenedor original, cubriendo sus terminales con cinta adhesiva en funda o bolso protector por separado\" — wrapped or in the original container, terminals taped over, in a separate protective sleeve or bag. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "\"Su capacidad debe estar descrita en su etiqueta; de lo contrario, necesitas presentar la ficha técnica de la silla en el aeropuerto para verificar que cumpla con los requisitos\" — the watt-hour rating must be on the battery label, otherwise bring the chair's technical data sheet. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "A lithium-battery wheelchair is carried if it uses one battery of no more than 300 Wh or two of no more than 160 Wh each, with the batteries fixed to the chair. Note: \"Si llevas tu propia silla de ruedas motorizada con baterías, solo podrás obtener tu tarjeta de embarque en el aeropuerto\" (except when departing Brazil). [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM sets no maximum size for a powered wheelchair. It tells wheelchair users to \"conoce las dimensiones de la puerta de carga de nuestros aviones\" in the fleet section: the Airbus A319 entry reads \"Puerta de carga (alto x ancho): FWD 1,82 m x 1,24 m, AFT 1,82 m\". That is a cargo-door aperture, not a stated chair limit, and not every fleet type was checked — see aircraft_hold_note.", "src": [ "s1", "s5" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — LATAM does not say whether a powered chair carried in the hold is returned at the aircraft door or at the baggage belt. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "notes": "Passengers travelling with their own battery-powered wheelchair can only obtain the boarding pass at the airport; departing Brazil they may check in online or in the app." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Todos los aviones cuentan con una silla de ruedas de pasillo a bordo. Nuestra tripulación está entrenada para usarla y asistir al pasajero para trasladarse desde su asiento al baño durante el vuelo.\" [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. LATAM says the crew will take a passenger to the lavatory with the on-board aisle chair, but describes no wheelchair-accessible lavatory on any aircraft type. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Crew are trained to use the on-board aisle chair to move a passenger between seat and lavatory. Assistance is given at boarding, in flight and on arrival; at remote stands boarding uses an Ambulift or Stairtrac lift. LATAM warns the service \"no implica una custodia permanente del pasajero en silla de ruedas\", and a passenger who cannot eat, use the lavatory, use the safety equipment or reach an exit unaided must travel with a companion aged 18+. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "LATAM lists movable-armrest seats per aircraft in the fleet section: on the Airbus A319 \"los asientos de la cabina Economy cuentan con apoyabrazos movibles para accesibilidad, excepto los asientos A-B-C-D-E-F de las filas 1 y 10\". Passengers travelling with an orthopaedic positioning device or a POC may not sit in an emergency-exit row. [LATAM Ecuador — latamairlines.com/ec/es]", "src": [ "s5", "s1" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. The contract of carriage says liability limits are set by national law for journeys within one country and by the Warsaw or Montreal Convention for international journeys, without stating a figure. It adds that if the passenger did not request the assistance in advance, \"el transportador no será responsable ante el pasajero\".", "src": [ "s4" ] }, "aircraft_hold_note": "LATAM tells wheelchair users to check the cargo-door dimensions of each aircraft in the fleet section. The Ecuador site's fleet index lists the group fleet (Embraer E195-E2, Boeing 777, 787-9, 787-8, 767, Airbus 321, 320, 319); the Airbus A319 entry — the smallest type checked — gives \"Puerta de carga (alto x ancho): FWD 1,82 m x 1,24 m, AFT 1,82 m\", with hold volume FWD 8.52 m3 + AFT 11.92 m3 + bulk 5.88 m3. Not every type was checked; verify for your own aircraft." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "LATAM Airlines Ecuador publishes its accessibility content on its own country site (www.latamairlines.com/ec/es, footer \"© 2026 LATAM Airlines Ecuador\"), and the wording is identical to the other LATAM country sites — the figures above were read on the Ecuador pages, not copied from a sibling airline. Key points: (1) a passenger travelling with their own battery-powered chair can only be issued a boarding pass at the airport; (2) the wheelchair service is not permanent custody — the passenger may be left unattended whenever they can move independently; (3) a passenger who cannot communicate about safety, use the safety equipment, reach an exit, eat or use the lavatory unaided must travel with a companion aged 18+; (4) the contract of carriage makes it the passenger's obligation to declare a wheelchair in advance and releases LATAM from liability if they do not; (5) LATAM's own numbers are given only for lithium batteries — nothing is published about wet or non-spillable batteries, spare counts, chair weight or chair size.", "searched_urls": [ "https://www.latamairlines.com/ec/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "https://www.latamairlines.com/ec/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "https://www.latamairlines.com/ec/es/sobre-latam/contact-center", "https://www.latamairlines.com/ec/es/legal/condiciones-del-contrato-de-transporte", "https://www.latamairlines.com/ec/es/experiencia/prepara-tu-viaje/equipaje/restringidos-y-prohibidos", "https://www.latamairlines.com/ec/es/sobre-latam/flota", "https://www.latamairlines.com/ec/es/sobre-latam/flota/airbus-319" ] } }, { "schema_version": "1.1", "slug": "latam-airlines-group", "name": "LATAM Airlines Group", "iata_code": "LA", "icao_code": "LAN", "country": "Chile", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.latamairlines.com", "sources": [ { "id": "s1", "title": "Medical Devices — Wheelchair / Orthopedic Devices (US English site)", "url": "https://www.latamairlines.com/us/en/experience/prepare-your-trip/well-being/medical-devices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special assistance (US English site)", "url": "https://www.latamairlines.com/us/en/experience/prepare-your-trip/well-being/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Well-being and health (hub, US English site)", "url": "https://www.latamairlines.com/us/en/experience/prepare-your-trip/well-being", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Center (US English site)", "url": "https://www.latamairlines.com/us/en/about-latam/contact-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Autoatención y Contact Center (Chile, Spanish — South America numbers)", "url": "https://www.latamairlines.com/cl/es/sobre-latam/contact-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Service Plan — 7. Passengers Requiring Special Services (US)", "url": "https://www.latamairlines.com/us/en/legal/customer-service-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Conditions of the contract of transportation", "url": "https://www.latamairlines.com/us/en/legal/transportation-contract-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Restricted and prohibited items", "url": "https://www.latamairlines.com/us/en/experience/prepare-your-trip/baggage/restricted-prohibited", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Our fleet — Airbus 319 (cargo door and movable-armrest seats)", "url": "https://www.latamairlines.com/us/en/about-latam/our-fleet/airbus-319", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Our fleet — Embraer E195-E2 (cargo doors and movable-armrest seats)", "url": "https://www.latamairlines.com/us/en/about-latam/our-fleet/embraer-e195-e2", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Problemas con tu equipaje de bodega (delayed / damaged checked baggage, Chile Spanish)", "url": "https://www.latamairlines.com/cl/es/experiencia/prepara-tu-viaje/equipaje/equipaje-retrasado-danado", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Our fleet (hub)", "url": "https://www.latamairlines.com/us/en/about-latam/our-fleet", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Brazil — LATAM group line for passengers with hearing or speech difficulties (toll free 0800 055 5500), published on LATAM's Chilean contact-centre page", "number": "0800 055 5500", "hours": null, "region": "BR", "src": [ "s5" ] }, { "label": "Chile — Contact Center (600 526 2000)", "number": "600 526 2000", "hours": null, "region": "CL", "src": [ "s5" ] }, { "label": "Chile — Contact Center from abroad", "number": "+56 2 2579 8990", "hours": null, "region": "CL", "src": [ "s5" ] }, { "label": "United States — Contact Center (1-866-I FLY LAN)", "number": "+1 866 435 9526", "hours": null, "region": "US", "src": [ "s4", "s6" ] }, { "label": "Canada — Contact Center", "number": "+1 888 235 9826", "hours": null, "region": "CA", "src": [ "s4" ] }, { "label": "Brazil — LATAM group Sales and Service Centre (0300 570 5700 inside Brazil; this number from abroad), published on LATAM's Chilean contact-centre page", "number": "+55 11 4002 5700", "hours": null, "region": "BR", "src": [ "s5" ] }, { "label": "Brazil — LATAM group customer service (0800 0123 200 toll free inside Brazil; this number from abroad), published on LATAM's Chilean contact-centre page", "number": "+55 11 2820 4816", "hours": null, "region": "BR", "src": [ "s5" ] }, { "label": "Peru — LATAM group Contact Center, published on LATAM's Chilean contact-centre page", "number": "+51 1 213 8200", "hours": null, "region": "PE", "src": [ "s5" ] }, { "label": "Argentina — Contact Center (0800 345 9410 toll free; from abroad)", "number": "+54 11 5199 1441", "hours": null, "region": "AR", "src": [ "s5" ] }, { "label": "Colombia — LATAM group Contact Center, published on LATAM's Chilean contact-centre page", "number": "+57 601 518 5800", "hours": null, "region": "CO", "src": [ "s5" ] }, { "label": "Ecuador — LATAM group Contact Center, published on LATAM's Chilean contact-centre page", "number": "+593 2342 9700", "hours": null, "region": "EC", "src": [ "s5" ] }, { "label": "Mexico — Contact Center (01 800 272 0330 toll free; from abroad)", "number": "+52 55 5091 3165", "hours": null, "region": "MX", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Help Center (special-assistance and disability requests, and complaints)", "url": "https://www.latamairlines.com/us/en/help-center", "src": [ "s6" ] }, { "label": "Contact Center directory (all country phone numbers)", "url": "https://www.latamairlines.com/us/en/about-latam/contact-center", "src": [ "s4" ] } ], "relay": [ { "label": "WhatsApp virtual assistant — wheelchair service requests", "detail": "+56 9 6825 0850. LATAM's pages link straight to WhatsApp to request the airport wheelchair service and, in Brazil, the \"Meet and Assist\" service.", "src": [ "s1", "s2", "s4" ] }, { "label": "Brazil — line for passengers with hearing or speech difficulties", "detail": "0800 055 5500, free from anywhere in Brazil.", "src": [ "s5" ] }, { "label": "Hidden Disabilities Sunflower lanyard", "detail": "Free Sunflower lanyard available at the special-assistance check-in counters of airports LATAM operates (subject to availability); staff are trained to offer extra help and time. Does not guarantee fast track.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Medical Devices — wheelchairs and mobility aids", "url": "https://www.latamairlines.com/us/en/experience/prepare-your-trip/well-being/medical-devices", "src": [ "s1" ] }, { "label": "Special assistance", "url": "https://www.latamairlines.com/us/en/experience/prepare-your-trip/well-being/special-assistance", "src": [ "s2" ] }, { "label": "Well-being and health (hub)", "url": "https://www.latamairlines.com/us/en/experience/prepare-your-trip/well-being", "src": [ "s3" ] }, { "label": "Customer Service Plan — passengers requiring special services (US)", "url": "https://www.latamairlines.com/us/en/legal/customer-service-plan", "src": [ "s6" ] } ], "notes": "LATAM publishes no dedicated accessibility e-mail; requests go through the country Contact Center numbers, the WhatsApp virtual assistant (+56 9 6825 0850) or the Help Center. Complaint Resolution Officials (CROs) are trained at airports LATAM serves to and from the United States. Disability-related complaints get a substantive written answer within 30 days (60 days for other complaints); postal address LATAM Airlines Group S.A., Servicio al Cliente, Ave. Americo Vespucio 901, Piso 3-A. The site is region-switched — these details come from the /us/en (global English) pages, except the South American phone numbers which come from the Chilean Spanish Contact Center page." }, "policy": { "notice_hours": { "value": 48, "detail": "LATAM says \"depending on the type of assistance you require, you must send us the request 24 or 48 hours before your trip\". For your own or an airport wheelchair it \"recommends\" contacting the Contact Center at least 24 hours before departure, but the FAQs on the same site say to request the wheelchair service at least 48 hours in advance, and 48 hours' notice is required if you have any condition beyond reduced mobility. Use 48 h to be safe.", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "Contact Center (country phone number) or the WhatsApp virtual assistant +56 9 6825 0850; Help Center for US disability requests", "detail": "\"We recommend that you contact us at least 24 hours before the departure of your flight through our Contact Center.\" Airport wheelchairs can be requested through the WhatsApp virtual assistant. If any flight is operated by another airline you must request the service from that airline directly.", "src": [ "s1", "s2", "s6" ] }, "fee_charged": { "value": false, "detail": "\"If you use a wheelchair or mobility support items such as canes, crutches, prostheses or other orthopedic items, there is no quantity limit and you can take them on board at no additional cost, as they are considered independent of the baggage you are allowed.\" \"You can travel with your wheelchair free of charge, in addition to your small bag.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": "no_limit", "detail": "LATAM states there is no cap: \"If you use a wheelchair or mobility support items such as canes, crutches, prostheses or other orthopedic items, there is no quantity limit and you can take them on board at no additional cost, as they are considered independent of the baggage you are allowed.\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"You can travel with your wheelchair free of charge, in addition to your small bag.\" Mobility support items such as canes, crutches and prostheses are also carried.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"Our aircrafts are equipped with closets or safety straps in the cabin, depending on the airplane model, for the proper stowage of one typical adult-sized folding, collapsible, or break-down manual passenger wheelchair, the dimensions of which are 13 inches by 36 inches by 42 inches or less without having to remove the wheels or otherwise disassemble it.\"", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "LATAM does not publish whether a checked wheelchair is returned at the aircraft door or at the baggage belt. It only says passenger wheelchairs travel in the cargo hold, that boarding may use an Ambulift or Stairtrac at remote stands, and that priority baggage reclaim applies on international flights and domestic flights within Brazil, Peru and Chile.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a manual wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. LATAM sets no maximum size for a manual wheelchair carried in the hold — it points passengers to the per-aircraft cargo-door dimensions instead. Its only published wheelchair dimensions are the in-cabin closet limit, moved to manual.cabin_stowage_dimensions.", "src": [] }, "notes": "Passengers may use their own chair to the aircraft; boarding is by level-entry jet bridge or, at remote stands, by accessible bus/walkway with an Ambulift or Stairtrac wheelchair lift depending on the airport.", "cabin_stowage_dimensions": { "height_cm": 91.4, "width_cm": 33, "length_cm": 106.7, "basis": "cabin_stowage", "detail": "\"Our aircrafts are equipped with closets or safety straps in the cabin, depending on the airplane model, for the proper stowage of one typical adult-sized folding, collapsible, or break-down manual passenger wheelchair, the dimensions of which are 13 inches by 36 inches by 42 inches or less without having to remove the wheels or otherwise disassemble it\" (33.0 x 91.4 x 106.7 cm) — the US in-cabin closet rule. LATAM does not label which figure is height, width or length; the binding constraint is 13 in (33 cm).", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. LATAM's wheelchair guidance addresses lithium batteries only. Its contract of carriage separately refuses \"liquid electrolyte batteries\" as corrosives in baggage, but that clause is not stated to apply to mobility aids.", "src": [ "s1", "s7" ] }, "non_spillable": { "value": null, "detail": "Not published — LATAM's wheelchair battery rules cover only lithium batteries; gel, AGM, sealed lead-acid or dry-cell wheelchair batteries are not mentioned.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "\"If you're traveling with a wheelchair that uses lithium batteries, you can transport it only if it uses 1 battery of no more than 300 Wh or 2 batteries of no more than 160 Wh each. In either case, the batteries must be attached to the wheelchair.\"", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Applies to a battery left attached: \"you can transport it only if it uses 1 battery of no more than 300 Wh or 2 batteries of no more than 160 Wh each. In either case, the batteries must be attached to the wheelchair.\" The label must show the capacity, or the wheelchair's technical datasheet must be produced at the airport.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable / not published. LATAM requires the opposite — \"in either case, the batteries must be attached to the wheelchair\" — so it publishes no watt-hour figure for a battery removed into the cabin. Only SPARE batteries travel separately, in the small bag.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour ceiling is published for spare wheelchair batteries. LATAM only requires that spares be wrapped or in their original container with terminals taped, kept in the small bag, and \"must not exceed 8 grams of lithium\".", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "LATAM permits spare batteries in the small bag but does not publish a maximum number.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "The opposite: for a lithium-battery wheelchair \"in either case, the batteries must be attached to the wheelchair\". Only spare batteries travel separately, in the cabin small bag.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Spare batteries must be taken \"wrapped or stored inside an original container with the terminals covered with adhesive tape separately in a protective case or bag\".", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "The battery capacity \"must be written on the label; if not, the technical datasheet of the wheelchair must be presented at the airport, showing that it meets the requirements\".", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "Motorised wheelchairs are accepted: LATAM sets watt-hour conditions for lithium-battery wheelchairs and states that if you bring your own battery-powered motorised wheelchair you can only get your boarding pass at the airport (except when travelling from Brazil).", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": 90, "width_cm": 110, "length_cm": null, "basis": "hold_door", "detail": "Cargo-DOOR aperture — LATAM tells wheelchair users to \"check the dimensions of the cargo hold entry of our aircrafts\" and its fleet pages label the figures \"Cargo door\"/\"Cargo Doors\". Smallest published: Embraer E195-E2 bulk door 0.9 m x 1.1 m (3.0 ft x 3.6 ft). LATAM labels the A319 door \"(height x width): FWD 1,82m x 1,24m\"; applying that order to the unlabelled E195-E2 bulk figure gives 0.9 m high x 1.1 m wide. Not every fleet type was checked — verify for your own aircraft.", "src": [ "s10", "s9", "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — LATAM states only that passenger wheelchairs are transported in the cargo hold; it does not say where a powered chair is returned on arrival.", "src": [ "s1" ] }, "notes": "If you bring your own battery-powered motorised wheelchair you can only obtain your boarding pass at the airport counter — except when travelling from Brazil, where online/app check-in is allowed with a manual or motorised wheelchair." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Important: All airplanes have an aisle wheelchair on board. Our crew is trained to use it and help the passenger to move from their seat to the bathroom during the flight.\"", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "LATAM does not publish whether any aircraft has an accessible lavatory; it only says the on-board aisle chair is used to reach the bathroom.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Crew are trained to use the on-board aisle chair to move a passenger between seat and lavatory; ground staff assist at check-in, boarding, connections and disembarkation, with Ambulift or Stairtrac lifts at remote stands. LATAM warns the service \"does not imply continuous assistance\" and requires a companion (18+, same cabin, adjacent seat) if you cannot communicate with crew, use safety equipment, move to an exit, eat or use the lavatory unaided.", "src": [ "s1", "s2", "s6" ] }, "seating": { "value": true, "detail": "Movable-armrest seat locations are published per aircraft in the fleet pages' \"Space and comfort\" section — e.g. on the A319 all economy seats have movable armrests except A-B-C-D-E-F in rows 1 and 10; on the E195-E2 all economy seats except the first row. An extra adjacent seat can be purchased by calling the Contact Center 48 hours before departure (charged as an additional adult fare). Orthopedic positioning devices may not be used in an exit-row seat.", "src": [ "s2", "s9", "s10" ] } }, "damage_liability": { "value": null, "detail": "LATAM publishes no mobility-aid-specific liability rule. Its contract of carriage says liability for baggage loss, delay or damage is limited by the Warsaw or Montreal Convention on international flights and by national law on domestic ones, without stating a figure. Its US Customer Service Plan commits only to accommodating passengers as required by the Air Carrier Access Act (14 CFR Part 382). Damage must be claimed at the airport, or within 7 days of the trip.", "src": [ "s6", "s7", "s11" ] }, "aircraft_hold_note": "LATAM tells wheelchair users to check the cargo-hold entry dimensions of each aircraft in the fleet section. Published examples: Airbus A319 — cargo door FWD 1.82 m x 1.24 m (LATAM labels it height x width), AFT 1.82 m; Embraer E195-E2 — FWD 2.7 m x 1.7 m, AFT 1.8 m x 1.7 m, bulk 0.9 m x 1.1 m. Not every fleet type was checked, so verify for your own aircraft." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "LATAM's site is region-switched; this record is taken from the global English (/us/en) version, with the Chilean Spanish (/cl/es) Contact Center page used for the South American phone numbers and the Chilean Spanish damaged-baggage page for the claim process. Country sites use different URL paths and several Spanish equivalents 404. Watch these discrepancies: the Medical Devices page \"recommends\" 24 hours' notice for a wheelchair while the Well-being FAQ and the Special Assistance FAQ both say at least 48 hours. Notable gaps: LATAM publishes nothing about wet/spillable or non-spillable (gel/AGM) wheelchair batteries, no weight or size ceiling for a chair carried in the hold, and nothing about where a checked chair is returned on arrival. Practical traps: with your own battery-powered motorised wheelchair you cannot check in online — boarding passes are issued only at the airport counter (except departures from Brazil); wheelchair assistance \"does not imply continuous assistance\", so you may be left unattended between transfers; a companion is required if you cannot communicate with crew, use safety equipment, reach an exit, eat or use the lavatory unaided. Brazil-specific: a \"Meet and Assist\" agent service is available at Brazilian airports, and a medical certificate is required in all cases for accompanied passengers flying from Brazil. LATAM is a pioneer in South America in the Hidden Disabilities Sunflower programme, and flags the US DOT Airline Passengers with Disabilities Bill of Rights for flights to/from the USA.", "searched_urls": [ "https://www.latamairlines.com/us/en", "https://www.latamairlines.com/us/en/experience/prepare-your-trip/well-being", "https://www.latamairlines.com/us/en/experience/prepare-your-trip/well-being/medical-devices", "https://www.latamairlines.com/us/en/experience/prepare-your-trip/well-being/special-assistance", "https://www.latamairlines.com/us/en/experience/prepare-your-trip/baggage/restricted-prohibited", "https://www.latamairlines.com/us/en/experience/prepare-your-trip/baggage/delayed-damaged-baggage", "https://www.latamairlines.com/us/en/about-latam/contact-center", "https://www.latamairlines.com/us/en/about-latam/our-fleet", "https://www.latamairlines.com/us/en/about-latam/our-fleet/airbus-319", "https://www.latamairlines.com/us/en/about-latam/our-fleet/embraer-e195-e2", "https://www.latamairlines.com/us/en/legal/customer-service-plan", "https://www.latamairlines.com/us/en/legal/transportation-contract-conditions", "https://www.latamairlines.com/cl/es/sobre-latam/contact-center", "https://www.latamairlines.com/cl/es/experiencia/prepara-tu-viaje/equipaje/equipaje-retrasado-danado", "https://www.latamairlines.com/cl/es/experiencia/prepara-tu-viaje/bienestar-y-salud", "https://www.latamairlines.com/cl/es/experiencia/prepara-tu-viaje/bienestar-y-salud/dispositivos-medicos", "https://www.latamairlines.com/cl/es/experiencia/prepara-tu-viaje/equipaje/restringido-prohibido", "https://www.latamairlines.com/br/pt/experiencia/prepare-sua-viagem/bem-estar/dispositivos-medicos" ] } }, { "schema_version": "1.1", "slug": "latam-airlines-paraguay", "name": "LATAM Airlines Paraguay", "iata_code": "PZ", "icao_code": "LAP", "country": "Paraguay", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.latamairlines.com/py/es", "sources": [ { "id": "s1", "title": "Dispositivos médicos — Artículos ortopédicos / Silla de ruedas (LATAM Paraguay)", "url": "https://www.latamairlines.com/py/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Asistencia especial (LATAM Paraguay)", "url": "https://www.latamairlines.com/py/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Autoatención y Contact Center (LATAM Paraguay)", "url": "https://www.latamairlines.com/py/es/sobre-latam/contact-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Condiciones del contrato de transporte aéreo (LATAM Paraguay)", "url": "https://www.latamairlines.com/py/es/legal/condiciones-del-contrato-de-transporte", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Nuestra flota — Airbus 319 (puerta de carga y asientos con apoyabrazos movibles)", "url": "https://www.latamairlines.com/py/es/sobre-latam/flota/airbus-319", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Nuestra flota (índice de tipos de avión)", "url": "https://www.latamairlines.com/py/es/sobre-latam/flota", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Equipaje restringido y prohibido / mercancías peligrosas (LATAM Paraguay)", "url": "https://www.latamairlines.com/py/es/experiencia/prepara-tu-viaje/equipaje/restringidos-y-prohibidos", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Paraguay — Contact Center (atención al cliente, printed as 595 2145 1535)", "number": "595 2145 1535", "hours": null, "region": "PY", "src": [ "s3" ] }, { "label": "Paraguay — LATAM group Contact Center for calls from outside Paraguay; this is a Chilean (+56, Santiago) number, printed as such under \"Comunícate con LATAM Paraguay\"", "number": "+56 2 2579 8826", "hours": null, "region": "PY", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "WhatsApp virtual assistant — deep link to request the airport wheelchair service", "url": "https://api.whatsapp.com/send?phone=56968250850&text=Necesito%20solicitar%20el%20servicio%20de%20silla%20de%20ruedas", "src": [ "s1" ] } ], "relay": [ { "label": "WhatsApp virtual assistant (all LATAM countries)", "detail": "+56 9 6825 0850. The wheelchair page and the special-assistance page both link straight to WhatsApp to request the airport wheelchair service and special assistance.", "src": [ "s1", "s2", "s3" ] }, { "label": "Hidden Disabilities Sunflower lanyard", "detail": "A free Sunflower lanyard for non-visible disabilities is handed out at the special-assistance check-in counter at any LATAM airport, subject to stock. It does not guarantee fast track.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Dispositivos médicos — silla de ruedas y baterías de litio", "url": "https://www.latamairlines.com/py/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "src": [ "s1" ] }, { "label": "Asistencia especial", "url": "https://www.latamairlines.com/py/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "src": [ "s2" ] }, { "label": "Contact Center LATAM Paraguay", "url": "https://www.latamairlines.com/py/es/sobre-latam/contact-center", "src": [ "s3" ] } ], "notes": "LATAM Paraguay publishes no dedicated disability-desk phone line and no special-assistance email address. Requests go through the country Contact Center (printed as 595 2145 1535, or +56 2 2579 8826 from abroad) or the WhatsApp virtual assistant (+56 9 6825 0850), which is shared across every LATAM country site." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Dependiendo del tipo de asistencia que requieras, deberás enviarnos la solicitud 24 o 48 horas antes de tu viaje.\" For a wheelchair the page only \"recommends\" contacting the Contact Center at least 24 h before departure, but the FAQ on the same site says an airport wheelchair must be requested through the call centre \"con un mínimo de 48 horas\", and any condition beyond reduced mobility \"sea informada al menos 48 horas antes\". 48 h is the safe figure. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Contact Center LATAM Paraguay (595 2145 1535) or the WhatsApp virtual assistant +56 9 6825 0850", "detail": "\"Te recomendamos contactarnos al menos 24 horas antes de la salida de tu vuelo, a través del Contact Center.\" Airport wheelchairs can also be requested \"rápidamente con nuestro asistente virtual de WhatsApp\". If any flight is operated by another airline the request must be made with that airline. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Puedes transportarla sin costo, independiente del equipaje que lleves contigo\" — a wheelchair and orthopaedic aids are carried free of charge and count as independent of the passenger's baggage allowance. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "devices_per_passenger": { "value": "no_limit", "detail": "\"Si utilizas una silla de ruedas o artículos de apoyo para tu movilidad; como bastones, muletas, prótesis u otros elementos ortopédicos, no tienes límite de cantidad y puedes llevarlos a bordo sin costo adicional.\" [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Si necesitas viajar en silla de ruedas, puedes hacerlo en tu propia silla o solicitar una en el aeropuerto.\" Passenger wheelchairs travel in the hold (\"las sillas de ruedas de los pasajeros son transportadas en la bodega\") unless the folding chair fits the in-cabin stowage rule below. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"Nuestros aviones cuentan con espacio en la cabina, pudiendo ser en un closet o junto a los asientos con straps de seguridad (dependiendo del tipo de avión), para llevar en la cabina una silla de ruedas manual plegable, colapsable o desmontable de tamaño adulto típico, cuyas dimensiones sean 13 pulgadas por 36 pulgadas por 42 pulgadas o menos, sin tener que quitar las ruedas ni desmontarla.\" [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. LATAM says only that passenger wheelchairs travel in the hold, that boarding at a remote stand uses an Ambulift or Stairtrac, and that passengers needing assistance receive their baggage before other passengers on international flights and on domestic flights within Brazil, Peru and Chile. It does not say whether the chair is returned at the aircraft door. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a manual wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM publishes no maximum size for a checked manual wheelchair; it points passengers to the per-aircraft cargo-door dimensions in the fleet section instead (see aircraft_hold_note). Its only published wheelchair dimensions are the in-cabin stowage limit, recorded in cabin_stowage_dimensions.", "src": [ "s1" ], "basis": null }, "notes": "Passengers may stay in their own chair to the aircraft; boarding is by a level-entry jet bridge or, at a remote stand, by accessible bus/walkway with an Ambulift or Stairtrac lift depending on the airport.", "cabin_stowage_dimensions": { "height_cm": 91.4, "width_cm": 33, "length_cm": 106.7, "basis": "cabin_stowage", "detail": "In-cabin closet / seat-strap stowage for one typical adult-sized folding, collapsible or break-down manual wheelchair of \"13 pulgadas por 36 pulgadas por 42 pulgadas o menos\" (13 x 36 x 42 in = 33.0 x 91.4 x 106.7 cm), without removing the wheels or dismantling it — the US in-cabin closet rule. LATAM does not label which figure is width, height or length; 13 in (33 cm) is the binding folded width.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. LATAM's medical-devices page addresses lithium batteries only and says nothing about wet/spillable (flooded) wheelchair batteries; the dangerous-goods page does not cover mobility aids either. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1", "s7" ] }, "non_spillable": { "value": null, "detail": "Not published. Nothing is stated about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries — only lithium. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1", "s7" ] }, "lithium_ion": { "value": true, "detail": "\"Si viajas con tu silla de ruedas con batería de litio, puedes transportarla si usa una batería que no supere los 300 Wh o 2 baterías que no superen los 160 Wh cada una.\" [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "One battery of up to 300 Wh, or two batteries of up to 160 Wh each. \"En ambos casos, las baterías tienen que estar fijas a la silla de ruedas\" — the batteries must remain attached to the chair. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. LATAM requires the chair's batteries to stay fixed to the chair, and publishes no watt-hour cap for a battery removed and carried in the cabin. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour cap is published for a spare. The only numeric limit LATAM gives for a spare carried in the cabin is \"no superar los 8 gramos de litio\" (lithium content), plus terminal protection and, if the capacity is not printed on the label, the chair's technical data sheet at the airport. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Spare batteries may be carried as cabin baggage, but LATAM does not publish a maximum number of spares for a wheelchair. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "\"En ambos casos, las baterías tienen que estar fijas a la silla de ruedas\" — the battery stays installed in the chair; LATAM does not ask for it to be removed into the cabin. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Spare batteries must be carried \"envueltas o guardadas en un contenedor original, cubriendo sus terminales con cinta adhesiva en funda o bolso protector por separado\" — wrapped or in the original container, terminals taped over, in a separate protective sleeve or bag. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "\"Su capacidad debe estar descrita en su etiqueta; de lo contrario, necesitas presentar la ficha técnica de la silla en el aeropuerto para verificar que cumpla con los requisitos\" — the watt-hour rating must be on the battery label, otherwise bring the chair's technical data sheet. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "A lithium-battery wheelchair is carried if it uses one battery of no more than 300 Wh or two of no more than 160 Wh each, with the batteries fixed to the chair. Note: \"Si llevas tu propia silla de ruedas motorizada con baterías, solo podrás obtener tu tarjeta de embarque en el aeropuerto\" (except when departing Brazil). [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM sets no maximum size for a powered wheelchair. It tells wheelchair users to \"conoce las dimensiones de la puerta de carga de nuestros aviones\" in the fleet section: the Airbus A319 entry reads \"Puerta de carga (alto x ancho): FWD 1,82 m x 1,24 m, AFT 1,82 m\". That is a cargo-door aperture, not a stated chair limit, and not every fleet type was checked — see aircraft_hold_note.", "src": [ "s1", "s5" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — LATAM does not say whether a powered chair carried in the hold is returned at the aircraft door or at the baggage belt. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "notes": "Passengers travelling with their own battery-powered wheelchair can only obtain the boarding pass at the airport; departing Brazil they may check in online or in the app." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Todos los aviones cuentan con una silla de ruedas de pasillo a bordo. Nuestra tripulación está entrenada para usarla y asistir al pasajero para trasladarse desde su asiento al baño durante el vuelo.\" [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. LATAM says the crew will take a passenger to the lavatory with the on-board aisle chair, but describes no wheelchair-accessible lavatory on any aircraft type. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Crew are trained to use the on-board aisle chair to move a passenger between seat and lavatory. Assistance is given at boarding, in flight and on arrival; at remote stands boarding uses an Ambulift or Stairtrac lift. LATAM warns the service \"no implica una custodia permanente del pasajero en silla de ruedas\", and a passenger who cannot eat, use the lavatory, use the safety equipment or reach an exit unaided must travel with a companion aged 18+. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "LATAM lists movable-armrest seats per aircraft in the fleet section: on the Airbus A319 \"los asientos de la cabina Economy cuentan con apoyabrazos movibles para accesibilidad, excepto los asientos A-B-C-D-E-F de las filas 1 y 10\". Passengers travelling with an orthopaedic positioning device or a POC may not sit in an emergency-exit row. [LATAM Paraguay — latamairlines.com/py/es]", "src": [ "s5", "s1" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. The contract of carriage says liability limits are set by national law for journeys within one country and by the Warsaw or Montreal Convention for international journeys, without stating a figure. It adds that if the passenger did not request the assistance in advance or at the time of purchase, \"el transportador no será responsable ante el pasajero\".", "src": [ "s4" ] }, "aircraft_hold_note": "LATAM tells wheelchair users to check the cargo-door dimensions of each aircraft in the fleet section. The Paraguay site's fleet index lists the group fleet (Embraer E195-E2, Boeing 777, 787-9, 787-8, 767, Airbus 321, 320, 319); the Airbus A319 entry — the smallest type checked — gives \"Puerta de carga (alto x ancho): FWD 1,82 m x 1,24 m, AFT 1,82 m\", with hold volume FWD 8.52 m3 + AFT 11.92 m3 + bulk 5.88 m3. Not every type was checked; verify for your own aircraft." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "LATAM Airlines Paraguay publishes its accessibility content on its own country site (www.latamairlines.com/py/es, footer \"© 2026 LATAM Airlines Paraguay\"), and the wording is identical to the other LATAM country sites — the figures above were read on the Paraguay pages, not copied from a sibling airline. Key points: (1) a passenger travelling with their own battery-powered chair can only be issued a boarding pass at the airport; (2) the wheelchair service is not permanent custody — the passenger may be left unattended whenever they can move independently; (3) a passenger who cannot communicate about safety, use the safety equipment, reach an exit, eat or use the lavatory unaided must travel with a companion aged 18+; (4) the contract of carriage makes it the passenger's obligation to declare a wheelchair in advance or at the time of purchase and releases LATAM from liability if they do not; (5) LATAM's own numbers are given only for lithium batteries — nothing is published about wet or non-spillable batteries, spare counts, chair weight or chair size.", "searched_urls": [ "https://www.latamairlines.com/py/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "https://www.latamairlines.com/py/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "https://www.latamairlines.com/py/es/sobre-latam/contact-center", "https://www.latamairlines.com/py/es/legal/condiciones-del-contrato-de-transporte", "https://www.latamairlines.com/py/es/experiencia/prepara-tu-viaje/equipaje/restringidos-y-prohibidos", "https://www.latamairlines.com/py/es/sobre-latam/flota", "https://www.latamairlines.com/py/es/sobre-latam/flota/airbus-319" ] } }, { "schema_version": "1.1", "slug": "latam-airlines-peru", "name": "LATAM Airlines Peru", "iata_code": "LP", "icao_code": "LPE", "country": "Peru", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.latamairlines.com/pe/es", "sources": [ { "id": "s1", "title": "Dispositivos médicos — Artículos ortopédicos / Silla de ruedas (LATAM Perú)", "url": "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Asistencia especial (LATAM Perú)", "url": "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Autoatención y Contact Center LATAM Perú", "url": "https://www.latamairlines.com/pe/es/sobre-latam/contact-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Condiciones del contrato de transporte aéreo (LATAM Perú)", "url": "https://www.latamairlines.com/pe/es/legal/condiciones-del-contrato-de-transporte", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Problemas con tu equipaje en bodega — equipaje dañado (LATAM Perú)", "url": "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/equipaje/equipaje-retrasado-danado", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Nuestra flota — Airbus 319 (puerta de carga y asientos con apoyabrazos movibles)", "url": "https://www.latamairlines.com/pe/es/sobre-latam/flota/airbus-319", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Nuestra flota (índice de tipos de avión)", "url": "https://www.latamairlines.com/pe/es/sobre-latam/flota", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Equipaje restringido y prohibido / mercancías peligrosas (LATAM Perú)", "url": "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/equipaje/restringidos-y-prohibidos", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Peru — LATAM group Contact Center (local (01) 213 8200 / from mobiles 0 1 2138200; same number from abroad), published on LATAM Peru's contact-centre page", "number": "+51 1 2138200", "hours": null, "region": "PE", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "WhatsApp virtual assistant — deep link to request the airport wheelchair service", "url": "https://api.whatsapp.com/send?phone=56968250850&text=Necesito%20solicitar%20el%20servicio%20de%20silla%20de%20ruedas", "src": [ "s1" ] } ], "relay": [ { "label": "WhatsApp virtual assistant (all LATAM countries)", "detail": "+56 9 6825 0850. The wheelchair page and the special-assistance page both link straight to WhatsApp to request the airport wheelchair service and special assistance.", "src": [ "s1", "s2", "s3" ] }, { "label": "Hidden Disabilities Sunflower lanyard", "detail": "A free Sunflower lanyard for non-visible disabilities is handed out at the special-assistance check-in counter at any LATAM airport, subject to stock. It does not guarantee fast track.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Dispositivos médicos — silla de ruedas y baterías de litio", "url": "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "src": [ "s1" ] }, { "label": "Asistencia especial", "url": "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "src": [ "s2" ] }, { "label": "Contact Center LATAM Perú", "url": "https://www.latamairlines.com/pe/es/sobre-latam/contact-center", "src": [ "s3" ] } ], "notes": "LATAM Perú publishes no dedicated disability-desk phone line and no special-assistance email address. Requests go through the country Contact Center or the WhatsApp virtual assistant (+56 9 6825 0850), which is shared across every LATAM country site." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Dependiendo del tipo de asistencia que requieras, deberás enviarnos la solicitud 24 o 48 horas antes de tu viaje.\" For a wheelchair the page only \"recommends\" contacting the Contact Center at least 24 h before departure, but the FAQ on the same site says an airport wheelchair must be requested through the call centre \"con un mínimo de 48 horas\", and any condition beyond reduced mobility \"sea informada al menos 48 horas antes\". 48 h is the safe figure. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Contact Center LATAM Perú ((01) 213 8200 / +51 1 2138200) or the WhatsApp virtual assistant +56 9 6825 0850", "detail": "\"Te recomendamos contactarnos al menos 24 horas antes de la salida de tu vuelo, a través del Contact Center.\" Airport wheelchairs can also be requested \"rápidamente con nuestro asistente virtual de WhatsApp\". If any flight is operated by another airline the request must be made with that airline. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Puedes transportarla sin costo, independiente del equipaje que lleves contigo\" — a wheelchair and orthopaedic aids are carried free of charge and count as independent of the passenger's baggage allowance. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "devices_per_passenger": { "value": "no_limit", "detail": "\"Si utilizas una silla de ruedas o artículos de apoyo para tu movilidad; como bastones, muletas, prótesis u otros elementos ortopédicos, no tienes límite de cantidad y puedes llevarlos a bordo sin costo adicional.\" [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Si necesitas viajar en silla de ruedas, puedes hacerlo en tu propia silla o solicitar una en el aeropuerto.\" Passenger wheelchairs travel in the hold (\"las sillas de ruedas de los pasajeros son transportadas en la bodega\") unless the folding chair fits the in-cabin stowage rule below. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"Nuestros aviones cuentan con espacio en la cabina, pudiendo ser en un closet o junto a los asientos con straps de seguridad (dependiendo del tipo de avión), para llevar en la cabina una silla de ruedas manual plegable, colapsable o desmontable de tamaño adulto típico, cuyas dimensiones sean 13 pulgadas por 36 pulgadas por 42 pulgadas o menos, sin tener que quitar las ruedas ni desmontarla.\" [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. LATAM says only that passenger wheelchairs travel in the hold, that boarding at a remote stand uses an Ambulift or Stairtrac, and that passengers needing assistance receive their baggage before other passengers on international flights and on domestic flights within Brazil, Peru and Chile. It does not say whether the chair is returned at the aircraft door. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a manual wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM publishes no maximum size for a checked manual wheelchair; it points passengers to the per-aircraft cargo-door dimensions in the fleet section instead (see aircraft_hold_note). Its only published wheelchair dimensions are the in-cabin stowage limit, recorded in cabin_stowage_dimensions.", "src": [ "s1" ], "basis": null }, "notes": "Passengers may stay in their own chair to the aircraft; boarding is by a level-entry jet bridge or, at a remote stand, by accessible bus/walkway with an Ambulift or Stairtrac lift depending on the airport.", "cabin_stowage_dimensions": { "height_cm": 91.4, "width_cm": 33, "length_cm": 106.7, "basis": "cabin_stowage", "detail": "In-cabin closet / seat-strap stowage for one typical adult-sized folding, collapsible or break-down manual wheelchair of \"13 pulgadas por 36 pulgadas por 42 pulgadas o menos\" (13 x 36 x 42 in = 33.0 x 91.4 x 106.7 cm), without removing the wheels or dismantling it — the US in-cabin closet rule. LATAM does not label which figure is width, height or length; 13 in (33 cm) is the binding folded width.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. LATAM's medical-devices page addresses lithium batteries only and says nothing about wet/spillable (flooded) wheelchair batteries; the dangerous-goods page does not cover mobility aids either. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1", "s8" ] }, "non_spillable": { "value": null, "detail": "Not published. Nothing is stated about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries — only lithium. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1", "s8" ] }, "lithium_ion": { "value": true, "detail": "\"Si viajas con tu silla de ruedas con batería de litio, puedes transportarla si usa una batería que no supere los 300 Wh o 2 baterías que no superen los 160 Wh cada una.\" [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "One battery of up to 300 Wh, or two batteries of up to 160 Wh each. \"En ambos casos, las baterías tienen que estar fijas a la silla de ruedas\" — the batteries must remain attached to the chair. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. LATAM requires the chair's batteries to stay fixed to the chair, and publishes no watt-hour cap for a battery removed and carried in the cabin. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour cap is published for a spare. The only numeric limit LATAM gives for a spare carried in the cabin is \"no superar los 8 gramos de litio\" (lithium content), plus terminal protection and, if the capacity is not printed on the label, the chair's technical data sheet at the airport. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Spare batteries may be carried as cabin baggage, but LATAM does not publish a maximum number of spares for a wheelchair. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "\"En ambos casos, las baterías tienen que estar fijas a la silla de ruedas\" — the battery stays installed in the chair; LATAM does not ask for it to be removed into the cabin. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Spare batteries must be carried \"envueltas o guardadas en un contenedor original, cubriendo sus terminales con cinta adhesiva en funda o bolso protector por separado\" — wrapped or in the original container, terminals taped over, in a separate protective sleeve or bag. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "\"Su capacidad debe estar descrita en su etiqueta; de lo contrario, necesitas presentar la ficha técnica de la silla en el aeropuerto para verificar que cumpla con los requisitos\" — the watt-hour rating must be on the battery label, otherwise bring the chair's technical data sheet. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "A lithium-battery wheelchair is carried if it uses one battery of no more than 300 Wh or two of no more than 160 Wh each, with the batteries fixed to the chair. Note: \"Si llevas tu propia silla de ruedas motorizada con baterías, solo podrás obtener tu tarjeta de embarque en el aeropuerto\" (except when departing Brazil). [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM sets no maximum size for a powered wheelchair. It tells wheelchair users to \"conoce las dimensiones de la puerta de carga de nuestros aviones\" in the fleet section: the Airbus A319 entry reads \"Puerta de carga (alto x ancho): FWD 1,82 m x 1,24 m, AFT 1,82 m\". That is a cargo-door aperture, not a stated chair limit, and not every fleet type was checked — see aircraft_hold_note.", "src": [ "s1", "s6" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — LATAM does not say whether a powered chair carried in the hold is returned at the aircraft door or at the baggage belt. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "notes": "Passengers travelling with their own battery-powered wheelchair can only obtain the boarding pass at the airport; departing Brazil they may check in online or in the app." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Todos los aviones cuentan con una silla de ruedas de pasillo a bordo. Nuestra tripulación está entrenada para usarla y asistir al pasajero para trasladarse desde su asiento al baño durante el vuelo.\" [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. LATAM says the crew will take a passenger to the lavatory with the on-board aisle chair, but describes no wheelchair-accessible lavatory on any aircraft type. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Crew are trained to use the on-board aisle chair to move a passenger between seat and lavatory. Assistance is given at boarding, in flight and on arrival; at remote stands boarding uses an Ambulift or Stairtrac lift. LATAM warns the service \"no implica una custodia permanente del pasajero en silla de ruedas\", and a passenger who cannot eat, use the lavatory, use the safety equipment or reach an exit unaided must travel with a companion aged 18+. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "LATAM lists movable-armrest seats per aircraft in the fleet section: on the Airbus A319 \"los asientos de la cabina Economy cuentan con apoyabrazos movibles para accesibilidad, excepto los asientos A-B-C-D-E-F de las filas 1 y 10\". Passengers travelling with an orthopaedic positioning device or a POC may not sit in an emergency-exit row. [LATAM Peru — latamairlines.com/pe/es]", "src": [ "s6", "s1" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. The contract of carriage says liability limits are set by national law for journeys within one country and by the Warsaw or Montreal Convention for international journeys, without stating a figure. Damage to checked baggage must be reported to LATAM staff in the baggage hall, or by WhatsApp within 7 days of the trip.", "src": [ "s4", "s5" ] }, "aircraft_hold_note": "LATAM tells wheelchair users to check the cargo-door dimensions of each aircraft in the fleet section. The Peru site's fleet index lists the group fleet (Embraer E195-E2, Boeing 777, 787-9, 787-8, 767, Airbus 321, 320, 319); the Airbus A319 entry — the smallest type checked — gives \"Puerta de carga (alto x ancho): FWD 1,82 m x 1,24 m, AFT 1,82 m\", with hold volume FWD 8.52 m3 + AFT 11.92 m3 + bulk 5.88 m3. Not every type was checked; verify for your own aircraft." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "LATAM Airlines Perú S.A. publishes its accessibility content on its own country site (www.latamairlines.com/pe/es), and the wording is identical to the other LATAM country sites — the figures above were read on the Peru pages, not copied from a sibling airline. Key points a traveller should know: (1) a passenger travelling with their own battery-powered chair can only be issued a boarding pass at the airport; (2) the wheelchair service is not permanent custody — the passenger may be left unattended whenever they can move independently; (3) a passenger who cannot communicate about safety, use the safety equipment, reach an exit, eat or use the lavatory unaided must travel with a companion aged 18+; (4) priority baggage delivery applies on international flights and on domestic flights within Brazil, Peru and Chile; (5) LATAM's own numbers are given only for lithium batteries — nothing is published about wet or non-spillable batteries, spare counts, chair weight or chair size.", "searched_urls": [ "https://www.latamairlines.com/pe/es", "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/bienestar/dispositivos-medicos", "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/bienestar/asistencia-especial", "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/bienestar-y-salud/dispositivos-medicos", "https://www.latamairlines.com/pe/es/sobre-latam/contact-center", "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/equipaje/restringidos-y-prohibidos", "https://www.latamairlines.com/pe/es/experiencia/prepara-tu-viaje/equipaje/equipaje-retrasado-danado", "https://www.latamairlines.com/pe/es/legal/condiciones-del-contrato-de-transporte", "https://www.latamairlines.com/pe/es/sobre-latam/flota", "https://www.latamairlines.com/pe/es/sobre-latam/flota/airbus-319" ] } }, { "schema_version": "1.1", "slug": "latam-cargo-brasil", "name": "LATAM Cargo Brasil", "iata_code": "M3", "icao_code": "LTG", "country": "Brazil", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.latamcargo.com", "sources": [ { "id": "s1", "title": "LATAM Cargo / ABSA Aerolinhas Brasileiras — Air Cargo Services (home)", "url": "https://www.absacargo.com.br/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "What we Carry", "url": "https://www.latamcargo.com/en/transport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Fleet/ULD", "url": "https://www.latamcargo.com/en/fleetuld", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "IATA airline member profile — LATAM Cargo Brasil (legal name: ABSA Aerolinhas Brasileiras S.A; website www.absacargo.com.br)", "url": "https://www.iata.org/en/about/members/airline-list/latam-cargo-brasil/421/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channels exist: LATAM Cargo Brasil sells freight capacity only. Its published contacts are cargo customer-care, booking and claims desks." }, "policy": { "notice_hours": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "LATAM Cargo Brasil is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. IATA's member record gives the legal name as ABSA Aerolinhas Brasileiras S.A with the website www.absacargo.com.br; that domain serves the LATAM Cargo freight site (page title \"Air Cargo Services\"), whose entire content is air-freight booking, tracking, ULDs and cargo products — \"At LATAM Cargo we are experts in the transportation of air cargo to, from and within Latin America.\" The Fleet/ULD page lists only freighters (Boeing 767-300F/BCF and related types) with ULD contour data. No passenger cabin, no seat booking, no assistance content. Important for travellers: LATAM Airlines (passenger, code LA) is a different airline in the same group and has its own accessibility policy — nothing here should be read across to it. The record's `website` is set to the group cargo site latamcargo.com; absacargo.com.br is the entity-specific alias and serves identical content.", "searched_urls": [ "https://www.latamcargo.com/en", "https://www.latamcargo.com/en/transport", "https://www.latamcargo.com/en/fleetuld", "https://www.latamcargo.com/en/ouroffices", "https://www.latamcargo.com/en/history", "https://www.latamcargo.com/en/rates", "https://www.absacargo.com.br/", "https://www.absacargo.com.br/en/transport", "https://www.absacargo.com.br/en/fleetuld", "https://www.iata.org/en/about/members/airline-list/latam-cargo-brasil/421/" ] } }, { "schema_version": "1.1", "slug": "latam-cargo-chile", "name": "LATAM Cargo Chile", "iata_code": "UC", "icao_code": "LCO", "country": "Chile", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.latamcargo.com", "sources": [ { "id": "s1", "title": "Terms of Use — \"Owner: LAN CARGO S.A. d/b/a LATAM CARGO\"", "url": "https://www.latamcargo.com/en/termsofuse", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Fleet/ULD", "url": "https://www.latamcargo.com/en/fleetuld", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "What we Carry", "url": "https://www.latamcargo.com/en/transport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "IATA airline member profile — LATAM Cargo Chile (legal name: Lan Cargo S.A.; website www.lancargo.com)", "url": "https://www.iata.org/en/about/members/airline-list/latam-cargo-chile/100/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channels exist: LATAM Cargo Chile sells freight capacity only. Its published contacts are cargo customer-care, booking and claims desks." }, "policy": { "notice_hours": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "LATAM Cargo Chile is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. latamcargo.com is this airline's own site: its Terms of Use state \"The Chilean company LAN CARGO S.A. ... offers (“LATAM Cargo”) the Website\" and name the \"Owner: LAN CARGO S.A. d/b/a LATAM CARGO, Avenida Presidente Riesco N°5711, piso 20, Las Condes, Santiago, Chile\" — LAN Cargo S.A. is the legal name IATA records for LATAM Cargo Chile (UC/LCO). The site is entirely air-freight: booking, tracking, air waybills, ULD contour guides and a Fleet/ULD page listing freighters only. No passenger cabin, no seat booking, no assistance content. Important for travellers: LATAM Airlines (passenger, code LA) is a different airline in the same group with its own accessibility policy. lancargo.com is the entity-specific alias listed by IATA and serves the same site.", "searched_urls": [ "https://www.latamcargo.com/en", "https://www.latamcargo.com/en/termsofuse", "https://www.latamcargo.com/en/fleetuld", "https://www.latamcargo.com/en/transport", "https://www.latamcargo.com/en/ouroffices", "https://www.latamcargo.com/en/history", "https://www.latamcargo.com/en/rates", "https://www.lancargo.com/", "https://www.iata.org/en/about/members/airline-list/latam-cargo-chile/100/" ] } }, { "schema_version": "1.1", "slug": "link-airways", "name": "Link Airways", "iata_code": "FC", "icao_code": null, "country": "Australia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.linkairways.com/", "sources": [ { "id": "s1", "title": "Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids", "url": "https://www.linkairways.com/Plan-Your-Travel/specific-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Checked Baggage — Mobility equipment allowance", "url": "https://www.linkairways.com/Plan-Your-Travel/checked-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dangerous Goods and Prohibited Items — Mobility Aid Batteries", "url": "https://www.linkairways.com/Plan-Your-Travel/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us — Link Airways Call Centre", "url": "https://www.linkairways.com/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Conditions of Carriage — 8 Special Assistance, 15.2 Allowances for Personal Mobility Devices, 15.3 Excess and Oversized Baggage, 16 Liability for Damage", "url": "https://www.linkairways.com/about-us/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Our Fleet — Saab 340B Plus and Metro 23", "url": "https://www.linkairways.com/about-us/fleet", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Medical Fitness — Medical Information Form and Medical Clearance Guidelines", "url": "https://www.linkairways.com/Plan-Your-Travel/fitness", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Passenger Aircraft Entry Stairs (PDF, CASATRM040 V3.0)", "url": "https://www.linkairways.com/media/67c04565-8fa2-422c-a6e6-e5894ca73324/g6mGpQ/Other_Forms/LinkAirways_Passenger%20Aircraft%20Entry%20Stairs.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Cabin Baggage — allowance, weight and maximum dimensions", "url": "https://www.linkairways.com/Plan-Your-Travel/Cabin-Baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Check-in Options and Locations — airport check-in required for passengers with special need requirements", "url": "https://www.linkairways.com/Plan-Your-Travel/check-in-procedures", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Australia (domestic) 1300 851 269 — Link Airways Call Centre: specific assistance, DPL requests, mobility equipment, medical clearance", "number": "1300 851 269", "hours": "Mon–Fri 08:00–18:00; Sun and national public holidays 10:30–18:00 (NSW local time); closed Christmas Day and Good Friday. Same number for help immediately before or during travel; the contact form describes it as a 24-hour number for urgent after-hours matters.", "region": "AU", "src": [ "s4", "s1" ] }, { "label": "From outside Australia — Link Airways Call Centre (same team)", "number": "+61 2 6123 1999", "hours": "Mon–Fri 08:00–18:00; Sun and national public holidays 10:30–18:00 (NSW local time). Outside Call Centre hours 'listen carefully to the message and select appropriate option'.", "region": "AU", "src": [ "s4" ] } ], "email": [ { "label": "Reservations / Customer Service — specific assistance, Disabled Passenger Lift requests, mobility equipment over 120 kg, non-lithium mobility-aid batteries, Medical Information Forms", "address": "reservations@linkairways.com", "src": [ "s1", "s2", "s3", "s4" ] } ], "web_form": [ { "label": "Contact Us enquiry form", "url": "https://www.linkairways.com/contact-us", "src": [ "s4" ] }, { "label": "Medical Information Form (PDF) — signed by your treating medical practitioner and emailed at least 72 h before departure", "url": "https://www.linkairways.com/media/6ae5b53c-70f3-454f-b472-cb305b839bfe/huPydQ/Other_Forms/LinkAirways_MedicalInformationForm.pdf", "src": [ "s7", "s1" ] }, { "label": "Feedback / complaints form", "url": "https://www.linkairways.com/contact-us/feedback", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Specific Assistance", "url": "https://www.linkairways.com/Plan-Your-Travel/specific-assistance", "src": [ "s1" ] }, { "label": "Checked Baggage — mobility equipment allowance (weight and size limits)", "url": "https://www.linkairways.com/Plan-Your-Travel/checked-baggage", "src": [ "s2" ] }, { "label": "Dangerous Goods and Prohibited Items — mobility aid batteries", "url": "https://www.linkairways.com/Plan-Your-Travel/dangerous-goods", "src": [ "s3" ] }, { "label": "Medical Fitness — Medical Information Form", "url": "https://www.linkairways.com/Plan-Your-Travel/fitness", "src": [ "s7" ] } ], "notes": "No dedicated disability desk, no TTY/relay/WhatsApp and no online assistance-request form — everything goes through the single reservations/customer-service channel (1300 851 269 / +61 2 6123 1999, reservations@linkairways.com). No Saturday Call Centre hours are listed. Link flies only within Australia, so there is no US DOT Complaints Resolution Official page. Agency bookings: the Authorised Agent may give the assistance notice. Head office: Suite 2, Building 7, 1 Dairy Rd, Fyshwick ACT; PO Box 1903, Fyshwick ACT 2609." }, "policy": { "notice_hours": { "value": 48, "detail": "'Requests to use a DPL must be made at the time of your booking, preferably with at least 48 hours prior notification.' Specific assistance generally must be notified 'prior to confirming your booking', and Conditions of Carriage 15.2(c) requires notice of a checked mobility device 'prior to booking'. Where a Medical Information Form is required it is due 72 h before departure.", "src": [ "s1", "s5", "s7" ] }, "how_to_request": { "value": "Tell Link Airways before the booking is confirmed — email reservations@linkairways.com or call 1300 851 269 / +61 2 6123 1999; DPL requests at booking, preferably at least 48 h ahead", "detail": "'If you require specific assistance, in order to provide the best possible service, we require advance notice of the type of specific assistance required prior to confirming your booking.' A passenger 'with special need requirements' must check in at the airport in person, arriving 90 minutes before departure (deadline 30 min) and at the gate 30 minutes before departure.", "src": [ "s1", "s10" ] }, "fee_charged": { "value": false, "detail": "'One piece of mobility equipment per person will be carried free of charge as checked baggage in addition to the normal checked baggage allowance.' Charges only arise for extras: equipment above 120 kg attracts 'additional fees for each additional kilogram over the entitled allowance', and a second piece counts against the ordinary allowance with excess charges.", "src": [ "s2" ] }, "devices_per_passenger": { "value": 1, "detail": "'One piece of mobility equipment per person will be carried free of charge ... if you wish to check in more than one piece of mobility equipment, the additional pieces will form part of your checked baggage allowance and excess charges will apply.' Mobility equipment covers wheelchairs (day or sports), electric wheelchairs, electric scooters, walking frames, hoists, pressure cushions, shower chairs and commodes.", "src": [ "s2" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Wheelchairs are carried free as mobility equipment, but 'subject to operational limits, to be determined at our sole discretion' (CoC 15.2) and subject to material exclusions on the passenger: 'flights operated by a Metro 23 aircraft cannot cater for passengers who require the use of a DPL' (you must be able to walk up and down the stairs), and 'some outports cannot cater for passengers who require the use of a DPL - Biloela, Inverell and Narrabri'.", "src": [ "s1", "s2", "s5" ] }, "cabin_stowage": { "value": "conditional", "detail": "'Fully collapsible walking frames, and in some instances, wheelchairs may be used from check-in through to boarding ... the item will need to be collapsed for storage in either an overhead locker, or an alternative storage space within the aircraft cabin or hold.' But 'not all of our aircraft have the cabin space to safely stow collapsible mobility equipment' — Link advises at booking or check-in. 'Non-collapsible mobility aids are not permitted in the cabin of our aircraft.'", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "For aids taken to the aircraft: 'Upon boarding, the mobility equipment will be stowed by our crew in either an overhead locker, an alternative storage space within the aircraft cabin or the hold and will be returned to you at disembarkation.' Link says 'at disembarkation' rather than 'at the aircraft door'; nothing is published for a non-collapsible chair checked at the counter.", "src": [ "s1" ] }, "max_weight_kg": { "value": 120, "detail": "Mobility equipment 'must not exceed 120kg per piece'; above 120 kg needs prior approval from reservations@linkairways.com plus a per-kilogram fee. CONFLICT: Conditions of Carriage 15.2(b) caps a fully collapsible self-propelled wheelchair at '32kg per passenger' and 15.3 says any single item of Baggage over '32 kg (70lb) will not be accepted for Carriage'. Confirm your chair's weight with Link before travel.", "src": [ "s2", "s5" ] }, "max_dimensions": { "height_cm": 84, "width_cm": 100, "length_cm": 125, "detail": "Mobility equipment 'must be of the following dimensions, or be capable of being dismantled into pieces not exceeding these dimensions: width 100cm, height 84cm and length 125cm' — an explicit maximum device size covering day, sports and electric wheelchairs and scooters. One fleet-wide figure; no separate Saab 340B Plus / Metro 23 table. The 140 cm total-linear checked-baggage rule is a separate limit.", "src": [ "s2" ], "basis": "max_device" }, "notes": "A Disabled Passenger Lift is available only on Saab 340B Plus aircraft, must be requested at booking with preferably 48 h notice, is never available on the Metro 23, is unavailable at Biloela, Inverell and Narrabri, and is 'not guaranteed to be available in the case of a diversion due to weather or other reasons'. Link does not assist between the kerb and check-in, or from the baggage hall to the kerb. Crew may direct any cabin item into the hold irrespective of size.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No wheelchair-specific in-cabin stowage dimension is published; Link decides per aircraft and per flight and tells you at booking or check-in. The only cabin figures published are the ordinary carry-on limits — 1 piece, 7 kg, 48 (L) x 34 (H) x 23 (D) cm — which are not a folding-chair allowance.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "'Wet cell batteries' are listed as corrosives that cannot be carried, but the entry is qualified '(for mobility aid batteries see below)', and the mobility-aid paragraph covers lithium only, ending: 'If your mobility aid/wheelchair is powered by a different type of battery contact reservations@linkairways.com for further information.' A spillable-battery chair is therefore a case-by-case decision, not a published acceptance.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Link publishes no gel / AGM / sealed-lead-acid / dry-cell rule. Its mobility-aid battery paragraph addresses lithium only and refers every other chemistry to the airline: 'If your mobility aid/wheelchair is powered by a different type of battery contact reservations@linkairways.com for further information.' Treat acceptance as decided case by case.", "src": [ "s3" ] }, "lithium_ion": { "value": true, "detail": "'If your mobility aid/wheelchair is powered by Lithium batteries, we can only carry it if it has one battery with a power rating of no more than 300 Watt Hours (300Wh) or if it is powered by two batteries they each must not exceed 160 Watt Hours (160Wh).' No prior approval is stated for a compliant lithium chair, though the assistance page warns DG restrictions may still prohibit some battery-powered aids.", "src": [ "s3", "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "'One battery with a power rating of no more than 300 Watt Hours (300Wh) or if it is powered by two batteries they each must not exceed 160 Watt Hours (160Wh).' Link does not distinguish installed from removed batteries — this is the cap on the battery powering the aid. The general ban on 'lithium batteries with power greater than 160Wh' is expressly disapplied for mobility aid batteries.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Link's dangerous-goods page caps the battery powering the aid and, separately, spares, but never describes a case where the chair's battery must be removed and carried in the cabin, and gives no watt-hour figure for it.", "src": [] }, "lithium_wh_spare_max": { "value": 300, "detail": "'You may also carry one spare battery of no more that 300Wh or two spare batteries of no more than 160Wh. Spare batteries must be carried in the cabin as Cabin Baggage.'", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: 'one spare battery of no more that 300Wh or two spare batteries of no more than 160Wh' — one spare if it exceeds 160 Wh, two if each is 160 Wh or under. Spares must travel in the cabin. Link's power-bank rule (two per passenger up to 160 Wh, or up to 20 spares under 100 Wh) is a general portable-electronics limit, not the wheelchair rule.", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "Not published for the installed battery. Link requires only SPARE batteries to be carried in the cabin; it does not say the chair's own battery must be removed, and publishes no immobilisation or key-removal procedure for the chair.", "src": [] }, "terminals": { "value": true, "detail": "'Spare batteries carried in the cabin must be carried in a protective cover to prevent damage and must have the terminals protected from short circuit by taping over the terminals or using a cap which will not come off in flight.' The requirement is stated for spares; no terminal-disconnection instruction is published for the battery in the chair.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "Not published. Link asks for no battery specification sheet, MSDS, UN 38.3 certificate or manufacturer label for a mobility aid — only that you contact reservations@linkairways.com if the chair uses a battery type other than lithium. (A Medical Information Form is required for medical conditions and oxygen equipment, not for a wheelchair.)", "src": [] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs and scooters are named in the free mobility-equipment allowance and lithium chairs are accepted within the watt-hour limits, but Link warns 'there may also be dangerous goods restrictions prohibiting the carriage of battery powered mobility aids'; non-lithium chemistries and chairs over 120 kg need prior approval; and Metro 23 flights and the Biloela, Inverell and Narrabri ports cannot carry a passenger who needs a Disabled Passenger Lift at all.", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": 120, "detail": "The mobility-equipment allowance, which expressly lists electric wheelchairs and electric scooters, states 'the equipment must not exceed 120kg per piece; equipment above 120kg is subject to prior approval (contact reservations@linkairways.com) and additional fees for each additional kilogram over the entitled allowance will apply'. CONFLICT: CoC 15.3 says any single item of Baggage over 32 kg 'will not be accepted for Carriage'.", "src": [ "s2", "s5" ] }, "max_dimensions": { "height_cm": 84, "width_cm": 100, "length_cm": 125, "detail": "Same published mobility-equipment limit as for manual chairs: 'width 100cm, height 84cm and length 125cm', or capable of being dismantled into pieces not exceeding those figures. No Saab 340B Plus / Metro 23 hold-door or compartment dimensions are published.", "src": [ "s2" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published for a non-collapsible or powered chair. Link says such equipment is checked in at the counter, or 'you may choose to use your mobility equipment through to the nominated boarding gate for your flight, where it can be surrendered prior to boarding for stowage in the cargo hold' — but does not say where it is returned.", "src": [] }, "notes": "Link warns that 'not all mobility devices can be accommodated in the cabin of our aircraft due to space restrictions' and that 'our aircraft do not have sufficient cabin height to allow for safe manual lifting of some mobility devices'. Self-balancing boards, hover boards, air wheels and mini-Segways are banned outright, but that is a separate category from mobility aids. From 1 December 2025 power banks are capped at two per passenger and 160 Wh; mobility-aid batteries are expressly excluded from those power-bank caps." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Link describes no on-board aisle chair on either fleet type; it states only that 'not all mobility devices can be accommodated in the cabin of our aircraft due to space restrictions' and that 'our aircraft do not have sufficient cabin height to allow for safe manual lifting of some mobility devices'.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "No accessible lavatory is published. The fleet page lists a lavatory on the 34-seat Saab 340B Plus and none at all on the 19-seat Metro 23, with no accessibility claim for either, and there is no on-board wheelchair to reach it. A passenger 'unable to self-toilet' may be required to travel with an accompanying passenger.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Boarding help only, and not everywhere: a Disabled Passenger Lift can be used on Saab 340B Plus flights, but 'flights operated by a Metro 23 aircraft cannot cater for passengers who require the use of a DPL', and 'regardless of the aircraft type, some outports cannot cater for passengers who require the use of a DPL - Biloela, Inverell and Narrabri'. DPLs are not guaranteed after a diversion. Otherwise entry is by airstairs with staff 'supporting the Passengers arm to aid balance'.", "src": [ "s1", "s8" ] }, "seating": { "value": "Exit-row seats cannot be allocated to people with a disability (Civil Aviation Safety Regulations); no movable-armrest or bulkhead policy published", "detail": "'We are unable to allocate an exit row seat to people with a disability due to Civil Aviation Safety Regulations.' Passengers with specific assistance requirements generally board before other passengers and disembark after them. Link publishes nothing about movable armrests or bulkhead seating.", "src": [ "s1" ] } }, "damage_liability": { "value": "Australian domestic: AU$3,000 per passenger for Checked Baggage (AU$300 Cabin Baggage); international under the Montreal Convention: 1,131 SDR", "detail": "Conditions of Carriage 16.6: domestic carriage is 'limited to AU$3,000 per Passenger for Checked Baggage and AU$300 per Passenger for Cabin Baggage'; Montreal Convention carriage is 'limited to 1,131 SDRs' (Warsaw about AU$32 per kg). No mobility-aid-specific rule. Link excludes normal wear and tear including 'damaged handles, wheels or damage of a cosmetic nature such as scratches and dents'. Higher limits only on a declared value paid in advance.", "src": [ "s5" ] }, "aircraft_hold_note": "Published fleet is two turboprops only — the 34-seat Saab 340B Plus and the 19-seat Metro 23 (no jets, no Embraer). Link publishes no hold-door aperture or compartment volume; instead one fleet-wide maximum device size: width 100 cm x height 84 cm x length 125 cm (or dismantlable into pieces within those dimensions) and 120 kg per piece. The aircraft- and airport-specific limits Link does publish concern boarding: a Disabled Passenger Lift can be used on the Saab 340B Plus, 'flights operated by a Metro 23 aircraft cannot cater for passengers who require the use of a DPL', and no DPL is available at Biloela, Inverell or Narrabri on any type. Entry is by airstairs, not an aerobridge, on both types." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Official domain is linkairways.com (linkairways.com.au redirects to it); the operating entity is Vee H Aviation Pty Ltd trading as Link Airways, ABN 66 008 493 338. No ICAO designator is printed anywhere on the site, so icao_code stays null. THE BINDING CONSTRAINT IS BOARDING, NOT THE CHAIR: on Metro 23 services 'passengers must be able to embark and disembark the aircraft with minimal assistance' and 'must be able to safely walk up and down aircraft entry stairs'; no Disabled Passenger Lift is possible on that type, and no DPL at all is available at Biloela, Inverell or Narrabri. Link says plainly it 'may not be suitable for all Passengers requiring specific assistance for travel'. CONTRADICTION A HUMAN SHOULD RE-CHECK: the Checked Baggage page allows mobility equipment up to 120 kg per piece (with a paid over-120 kg approval route), while Conditions of Carriage 15.2(b) caps a fully collapsible self-propelled wheelchair at 32 kg per passenger and 15.3 says any single item of Baggage over 32 kg will not be accepted. A carer concession exists: 50% off available fares for an eligible passenger and their accompanying passenger, booked together by phone or email only, on a People with Disability Australia Carer Concession card, a Centrelink Pensioner Concession Card with blind entitlement, or a state/territory vision-impairment travel pass. An accompanying passenger may be required if you cannot self-toilet, eat or drink unaided, or self-administer medication. A Medical Information Form signed by your doctor must be emailed 72 h ahead for conditions in the Medical Clearance Guidelines and for any portable oxygen concentrator or oxygen cylinder; there is no on-board electrical power. Passengers with special need requirements cannot use online check-in. Only service animals may travel in the cabin. Contrary to some third-party listings, the published fleet contains no Embraer E190 — only the Saab 340B Plus and the Metro 23.", "searched_urls": [ "https://www.linkairways.com/", "https://www.linkairways.com.au/", "https://www.linkairways.com/Plan-Your-Travel/specific-assistance", "https://www.linkairways.com/Plan-Your-Travel/dangerous-goods", "https://www.linkairways.com/Plan-Your-Travel/checked-baggage", "https://www.linkairways.com/Plan-Your-Travel/Cabin-Baggage", "https://www.linkairways.com/Plan-Your-Travel/fitness", "https://www.linkairways.com/Plan-Your-Travel/check-in-procedures", "https://www.linkairways.com/Plan-Your-Travel/Airport-Information", "https://www.linkairways.com/about-us/fleet", "https://www.linkairways.com/about-us/conditions-of-carriage", "https://www.linkairways.com/about-us/news", "https://www.linkairways.com/contact-us", "https://www.linkairways.com/book/faqs", "https://www.linkairways.com/book/fees", "https://www.linkairways.com/media/67c04565-8fa2-422c-a6e6-e5894ca73324/g6mGpQ/Other_Forms/LinkAirways_Passenger%20Aircraft%20Entry%20Stairs.pdf", "https://www.linkairways.com/media/620041f6-a582-4ddc-85d1-f18ecedbcd2a/JthefA/Other_Forms/LinkAirways_MedicalClearanceGuidelines.pdf", "https://www.linkairways.com/media/6ae5b53c-70f3-454f-b472-cb305b839bfe/huPydQ/Other_Forms/LinkAirways_MedicalInformationForm.pdf", "https://www.linkairways.com/About-Us/our-fleet", "https://www.linkairways.com/plan-your-travel/special-assistance", "https://www.linkairways.com/plan-your-travel/medical-fitness-to-fly", "https://www.linkairways.com/dangerous-goods", "https://www.linkairways.com/conditions-of-carriage", "https://www.linkairways.com/terms-and-conditions" ] } }, { "schema_version": "1.1", "slug": "lion-air", "name": "Lion Air", "iata_code": "JT", "icao_code": "LNI", "country": "Indonesia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.lionair.co.id/", "sources": [ { "id": "s1", "title": "Terms & Conditions — 4.0 Transportation Of A Person with a Disability", "url": "https://www.lionair.co.id/en/terms-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Syarat & Ketentuan — 4.0 Pengangkutan Penderita Cacat (Bahasa Indonesia)", "url": "https://www.lionair.co.id/syarat-ketentuan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Condition of Carriage (PDF, Lion Air e-ticket conditions)", "url": "https://secure2.lionair.co.id/LionResources/en/Condition_of_Carriage.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us", "url": "https://www.lionair.co.id/en/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Help Centre (Lion Air Group support form)", "url": "https://www.lionair.co.id/en/help-centre", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Lion Air Help Center — \"Lion Air Wheelchair Service\" (Lion Air Group knowledge base behind the assistant embedded on lionair.co.id)", "url": "https://kblionairen.kb.botplatform.io/article/lion-air-wheelchair-service/25863", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Pusat Bantuan Lion Air — \"Layanan Kursi Roda Lion Air\" (updated 24/06/2026)", "url": "https://kblionairid.kb.botplatform.io/article/layanan-kursi-roda-lion-air-/466", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Pusat Bantuan Lion Air — \"Layanan Kursi Roda di Lion Air\" (updated 08/07/2026)", "url": "https://kblionairid.kb.botplatform.io/article/layanan-kursi-roda-di-lion-air/12509", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Lion Air Help Center — \"How To Order A Wheelchair On A Flight\"", "url": "https://kblionairen.kb.botplatform.io/article/how-to-order-a-wheelchair-on-a-flight/690", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Pusat Bantuan Lion Air — \"Bawa Power Bank & Peralatan Elektronik di Pesawat\"", "url": "https://kblionairid.kb.botplatform.io/article/bawa-power-bank--peralatan-elektronik-di-pesawat-lion-air-group/470", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Pusat Bantuan Lion Air — \"Barang Berbahaya yang Dilarang (Dangerous Goods)\"", "url": "https://kblionairid.kb.botplatform.io/article/barang-berbahaya-yang-dilarang-dangerous-good/450", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Condition of Carriage (Bahasa Indonesia PDF) — 4.0 Pengangkutan Penderita Cacat", "url": "https://secure2.lionair.co.id/LionResources/id/Condition_of_Carriage.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Newsroom — \"Layanan Stretcher (Tandu) Lion Group\" (15 July 2026)", "url": "https://www.lionair.co.id/tentang-kami/newsroom/2026/07/17/layanan-stretcher-(tandu)-lion-group-memudahkan-perjalanan-udara-bagi-pelanggan-yang-membutuhkan-perawatan-khusus", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "Peraturan Menteri Perhubungan PM 185 Tahun 2015 — standar pelayanan penumpang berkebutuhan khusus (reproduced verbatim by Ombudsman Republik Indonesia)", "url": "https://ombudsman.go.id/produk/lihat/216/SUB_BL_5a25a712a8fc9_file_20180926_234557.pdf", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Indonesia — Lion Air corporate switchboard (published under Investor Relations; no passenger accessibility line is published)", "number": "+62 21 6379 8000", "hours": null, "region": "ID", "src": [ "s4" ] } ], "email": [ { "label": "Customer inquiries — Lion Air Group customer care", "address": "customercare@lionairgroup.com", "src": [ "s4" ] }, { "label": "Reservations & ticketing clarifications (printed on the e-ticket conditions)", "address": "info@lionair.co.id", "src": [ "s3" ] }, { "label": "Lion Air customer care (listed under Investor Relations)", "address": "customercare@lionair.co.id", "src": [ "s4" ] } ], "web_form": [ { "label": "Help Centre — Lion Air Group support / feedback form", "url": "https://www.lionair.co.id/en/help-centre", "src": [ "s5" ] } ], "relay": [ { "label": "WhatsApp (chat only) — Lion Air Group", "detail": "\"WhatsApp (chat only, 24 hours): +62 811-1938-0888\" — Lion Air Group's only interactive channel; the Help Centre states outright \"❌ Voice calls are not available\". No TTY, text relay or video relay service is published.", "src": [ "s4", "s6" ] } ], "policy_pages": [ { "label": "Terms & Conditions — 4.0 Transportation of a Person with a Disability", "url": "https://www.lionair.co.id/en/terms-conditions", "src": [ "s1" ] }, { "label": "Syarat & Ketentuan — 4.0 Pengangkutan Penderita Cacat", "url": "https://www.lionair.co.id/syarat-ketentuan", "src": [ "s2" ] }, { "label": "Condition of Carriage (PDF)", "url": "https://secure2.lionair.co.id/LionResources/en/Condition_of_Carriage.pdf", "src": [ "s3" ] }, { "label": "Lion Air Help Center — Lion Air Wheelchair Service (fees, eligibility, how to request)", "url": "https://kblionairen.kb.botplatform.io/article/lion-air-wheelchair-service/25863", "src": [ "s6" ] } ], "notes": "Lion Air publishes no dedicated disability or accessibility desk, no accessibility email address and no assistance-request form. It operates no inbound passenger voice line at all: the wheelchair-service article states \"❌ Voice calls are not available\". The channels for a wheelchair request are WhatsApp chat (+62 811-1938-0888, 24 h), customercare@lionairgroup.com, a Lion Air Group representative office, or the airport check-in counter (mandatory — wheelchair users cannot check in online). Stretcher requests go to the same WhatsApp/email, staffed 08:00–17:00 WIB daily except national holidays. The corporate number +62 21 6379 8000 is an Investor Relations switchboard, and the numbers on Help Centre article 460 are OUTBOUND-only numbers Lion Air calls you from. One Help Centre article prints customercare@lionair.co.id; lionair.co.id itself prints customercare@lionairgroup.com — prefer the latter." }, "policy": { "notice_hours": { "value": null, "detail": "Lion Air publishes no hour deadline for wheelchair assistance: \"Disarankan untuk mengajukan permintaan sedini mungkin\" (as early as possible) and, in the Conditions of Carriage, notify \"pada saat booking\" / \"at the time of his or her booking\", with a \"reasonable efforts\" fallback. The only hour figure Lion Group publishes for a disability/medical service is stretchers: \"paling lambat 3 x 24 jam sebelum keberangkatan\" (72 h). PM 185/2015 obliges the passenger to give 48 h notice — regulator, not Lion Air.", "src": [ "s1", "s8", "s12", "s13", "s14" ] }, "how_to_request": { "value": "Declare at booking, then request the wheelchair service via Lion Air Group WhatsApp chat, customercare@lionairgroup.com, a representative office or the airport check-in counter — online check-in is not available to wheelchair users", "detail": "\"Permintaan layanan kursi roda dapat dilakukan melalui: Kantor Perwakilan Lion Air Group; Konter check-in di bandara sebelum keberangkatan.\" The English article gives \"WhatsApp (chat only, 24 hours): +62 811-1938-0888 / Email: customercare@lionairgroup.com — ❌ Voice calls are not available.\" At the counter \"the check-in counter officer will provide a form/statement that must be filled in\". \"Apakah bisa check-in online? ❌ Tidak bisa — check-in hanya tersedia di konter bandara.\"", "src": [ "s6", "s8", "s9" ] }, "fee_charged": { "value": false, "detail": "Carriage of the aid is free: \"Special Baggage adalah barang tertentu yang tidak dikenakan biaya bagasi, meskipun tidak termasuk dalam Free Baggage Allowance (FBA). Contoh: kursi roda manual (tanpa baterai)\", and the Conditions of Carriage accept wheelchairs \"as priority checked baggage without charge\" on top of the allowance. BUT the airport wheelchair-pushing SERVICE is charged on named international routes, and a chair carried but not used is weighed against the allowance — see electric/manual notes.", "src": [ "s1", "s3", "s7", "s12" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. The Conditions of Carriage refer to \"passenger wheelchairs or other disability-assistive devices\" in the plural and the Help Centre to \"kursi roda manual\" in the singular; neither sets a count.", "src": [ "s1", "s7" ] }, "manual": { "allowed": { "value": true, "detail": "\"Perusahaan Pengangkut tidak akan menolak mengangkut kursi roda penumpang atau alat bantu penderita cacat lainnya, kecuali jika alat tersebut bertentangan dengan peraturan keselamatan penerbangan\" — carried as priority checked baggage without charge, on top of the free allowance. The Help Centre confirms: \"Penumpang diperbolehkan membawa kursi roda pribadi sesuai ketentuan pengangkutan bagasi dan peraturan keselamatan penerbangan\" and classes a manual chair (without battery) as free \"Special Baggage\".", "src": [ "s1", "s7", "s8", "s12" ] }, "cabin_stowage": { "value": null, "detail": "Not stated, and the published procedure points the other way: \"Kursi roda dapat digunakan hingga … depan pintu pesawat (boarding gate)\", then \"Diberi label oleh petugas / Dibagasikan di depan pintu pesawat\" (tagged by staff, put into the hold at the aircraft door). A fully collapsible wheelchair appears only in the list of items carried free \"in addition to the free CHECKED baggage allowance\". Lion Air never says a folding chair may be stowed in the cabin.", "src": [ "s7", "s12" ] }, "gate_delivery": { "value": null, "detail": "Half published, and only the outbound half. Departure: \"Wheelchairs can only be used by Lion Group passengers until they arrive at the front door of the aircraft\" — the chair is tagged and loaded into the hold there, and the passenger gets priority boarding. Lion Air says nothing at all about where the chair is returned on arrival, so it is not recorded as gate delivery.", "src": [ "s7", "s9" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a wheelchair is stated in the Conditions of Carriage (English or Bahasa), in the baggage rules, or in any Help Centre wheelchair article.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no wheelchair size limit, cargo-door aperture or hold dimension appears on Lion Air's site or in its Help Centre.", "src": [], "basis": null }, "notes": "Wheelchair users cannot check in online: \"Check-in hanya tersedia di konter bandara\", and the counter issues a form to be filled in. If the chair is brought but not used it loses its free status — \"Jika kursi roda dibawa tapi tidak digunakan: akan dianggap sebagai bagasi biasa, mengurangi jatah bagasi gratis (FBA), akan ditimbang seperti bagasi normal.\" Passengers with a disability \"will not be permitted to occupy seats in designated emergency exit rows or in over-wing emergency exit rows\". Lion Air may require the passenger to travel with their own Assistant where that is essential for safety, or where the passenger cannot assist in their own evacuation or understand safety instructions, and reserves the right to require medical clearance where travel involves unusual risk.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Lion Air describes no in-cabin stowage space for a folding wheelchair. General cabin baggage is one piece, max 7 kg, 40 x 30 x 20 cm.", "src": [ "s3" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids, and the general rule is a flat ban with no wheelchair carve-out: the Conditions of Carriage bar \"Zat Korosif – seperti asam, alkali, merkuri dan sel baterai cair\" (corrosives such as acid, alkali, mercury and liquid battery cells), and the Help Centre dangerous-goods article bans \"aki kendaraan\" (vehicle wet-cell battery) from both cabin and checked baggage. No approved-container procedure is published. Ask Lion Air before travelling with a wet-cell chair.", "src": [ "s1", "s2", "s3", "s11", "s12" ] }, "non_spillable": { "value": null, "detail": "Not published for mobility aids. Gel, AGM and sealed lead-acid wheelchair batteries are not addressed anywhere on lionair.co.id or in the Help Centre. The nearest general rule is the prohibited-articles clause that \"carriage of dry cell batteries… [is] prohibited in the passenger cabin\", which is a cabin-baggage rule, not a mobility-aid rule.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. Lion Air's lithium rules cover power banks, spare lithium batteries and drones only: devices containing lithium batteries may not go in checked baggage and must be carried in the cabin. No wheelchair carve-out and no statement on whether a lithium-powered chair is accepted.", "src": [ "s10" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for wheelchairs. The only watt-hour table Lion Air publishes is for power banks and spare lithium batteries — \"≤ 100 Wh: boleh dibawa di kabin; 100–160 Wh: harus mendapat persetujuan dari Lion Air Group; > 160 Wh: dilarang dibawa ke pesawat\" — and it says nothing about a battery installed in a wheelchair. Do not read it as a chair limit.", "src": [ "s10" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for wheelchairs. Lion Air's general rule is that \"perangkat elektronik yang mengandung baterai lithium tidak boleh dimasukkan ke bagasi tercatat. Harus dibawa di kabin!\" with the ≤100 Wh / 100–160 Wh-with-approval / >160 Wh-banned table, but no mobility-aid figure is given.", "src": [ "s10" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The general spare-battery table (≤100 Wh free, 100–160 Wh needs Lion Air Group approval, >160 Wh banned) is a portable-electronics rule and is not written as a wheelchair spare-battery allowance.", "src": [ "s10" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. Lion Air sets no count: the only spare-battery instruction is that \"semua baterai harus tidak terhubung ke perangkat lain dan disimpan terpisah untuk mencegah arus pendek\" (all batteries must be disconnected from other devices and stored separately).", "src": [ "s10" ] }, "removal_required": { "value": null, "detail": "Not published for wheelchairs. Lion Air requires lithium-battery devices generally to travel in the cabin rather than in the hold, and requires a drone's battery to be removed and carried in the cabin, but gives no instruction for a wheelchair battery.", "src": [ "s10" ] }, "terminals": { "value": null, "detail": "Not published for mobility aids. Lion Air's general spare-battery rule is that all batteries must be disconnected from other devices and stored separately to prevent a short circuit; no wheelchair terminal insulation, disconnection or immobilisation requirement is published.", "src": [ "s10" ] }, "documentation": { "value": null, "detail": "No battery documentation is required or mentioned for a wheelchair. A 100–160 Wh spare battery or power bank \"harus mendapat persetujuan dari Lion Air Group\" (needs Lion Air Group approval), and the Carrier \"reserves the right to require a medical clearance from medical authorities if travel involves any unusual risk or hazard\".", "src": [ "s1", "s10" ] } }, "allowed": { "value": "conditional", "detail": "Accepted in principle but carved out of the ordinary process, with the actual rules unpublished. Help Centre: \"🔋 Bagaimana dengan kursi roda baterai? ⚠ Tidak termasuk layanan gratis Special Baggage. Kursi roda dengan baterai memiliki ketentuan berbeda.\" (Battery wheelchairs are NOT included in the free Special Baggage service; they are subject to different provisions.) The English articles describe the free wheelchair flow and then except \"(not a wheelchair with a battery)\". Lion Air nowhere states what those different provisions are — clear it with Lion Air Group before booking.", "src": [ "s7", "s9" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered mobility aid is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no size limit for a powered mobility aid is stated.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — nothing is said about returning a powered chair at the aircraft door.", "src": [] }, "notes": "The one thing Lion Air does say about powered chairs is that they are OUT: \"Kursi roda dengan baterai … Tidak termasuk layanan gratis Special Baggage … memiliki ketentuan berbeda\", and the English wheelchair procedure is expressly \"(not a wheelchair with a battery)\". What those different provisions are is nowhere published — no watt-hour limit, no spare allowance, no terminal or removal rule, no documentation list, no fee. Every battery figure on Lion Air's site is a power-bank/spare-battery rule and must not be read as a wheelchair rule. Indonesian regulation PM 185/2015 does recognise powered chairs as WCBD (dry cell) and WCBW (wet cell), both \"membutuhkan pemberitahuan/izin sebelumnya, memerlukan persiapan serta bongkar-pasang\" (prior notification/permission, preparation and dismantling) — that is the regulator's framework, not Lion Air's published policy." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Lion Air says nothing about an on-board aisle chair, and its own procedure stops the passenger's chair at the aircraft door with staff then walking/carrying the passenger to the seat. PM 185/2015 requires Indonesian carriers to provide transfer to a \"kursi roda khusus pesawat\" (aircraft aisle chair); Lion Air does not say it has one.", "src": [ "s7", "s9", "s14" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information appears on lionair.co.id or in the Help Centre. PM 185/2015 requires assistance moving from the seat to the toilet and back, but Lion Air publishes nothing of its own.", "src": [ "s14" ] }, "transfer_assistance": { "value": true, "detail": "\"Kursi roda dapat digunakan hingga … depan pintu pesawat … Setelah itu, petugas akan membantu proses selanjutnya\" and, in English, \"the staff will bring the passengers into the plane according to the priority seats that have been prepared\", with priority boarding. No lifting or seat-transfer method and no aisle chair is described. Separately, Lion Air may require the passenger to travel with their own Assistant if they cannot self-evacuate or understand safety instructions.", "src": [ "s1", "s7", "s9" ] }, "seating": { "value": "No emergency exit or over-wing exit row seats for passengers with a disability", "detail": "\"Passengers with a disability will not be permitted to occupy seats in designated emergency exit rows or in over-wing emergency exit rows.\" No movable-armrest or bulkhead policy is published.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Warsaw Convention limits: approx. US$20.00 per kilo (US$9.07 per pound) for checked baggage unless a higher value is declared in advance and extra charges paid", "detail": "\"Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately US $9.07 per pound (US $20.00 per kilo) for checked baggage.\" No mobility-aid exception is published.", "src": [ "s1", "s3" ] }, "aircraft_hold_note": "Lion Air publishes no hold-door or hold-compartment dimensions for any of its aircraft types, and no aircraft type is excluded from carrying a wheelchair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "id", "notes": "Lion Air has no accessibility page on lionair.co.id. Its mobility-aid policy is split across two places: section 4.0 of the Conditions of Carriage (\"Transportation of a Person with a Disability\" / \"Pengangkutan Penderita Cacat\", published in English, in Bahasa Indonesia at /syarat-ketentuan, and as EN and ID PDFs), and the Lion Air Group Help Centre articles that sit behind the chat assistant embedded on lionair.co.id. NOTE ON SOURCING: those Help Centre pages are Lion-Air-branded (\"Pusat Bantuan Lion Air\" / \"Lion Air Help Center\", \"Official Contact – Lion Air Group\") and are the knowledge base for the yellow.ai assistant loaded by lionair.co.id, but they are hosted on the vendor domain kb.botplatform.io, not on a lionair.co.id domain; help.lionair.co.id and /pusat-bantuan are dead or empty. They are recorded as official because they are Lion Air's own published words, but a human should note the hosting. PUBLISHED: manual chairs (\"tanpa baterai\") are free \"Special Baggage\" carried as priority checked baggage on top of the allowance; the chair may be used to the front of the aircraft door where it is tagged and loaded; priority boarding; counter check-in only, no online check-in; a chair brought but not used is weighed against the free allowance; no exit-row seating; an Assistant and/or medical clearance may be required; stretchers need 3 x 24 h notice. THE MONEY QUESTION: battery-powered wheelchairs are explicitly excluded from the free Special Baggage service and said to have \"ketentuan berbeda\" (different provisions) that Lion Air never publishes — no watt-hour limit, no spare rule, no removal or terminal rule, no documentation, no fee. Every Wh figure on the site (≤100 Wh / 100–160 Wh with Lion Air Group approval / >160 Wh banned) is a power-bank and spare-battery rule. A SEPARATE FEE, now confirmed on Lion Air's own Help Centre and previously only rumoured: the airport wheelchair-pushing service is free on domestic flights but charged on named international routes — IDR 150,000 Indonesia–Malaysia, SGD 36/hour to/from or transiting Singapore, SAR 100 to/from Saudi Arabia, USD 45 Indonesia–Taiwan, MYR 46 Malaysia–Indonesia, other international routes free. It is waived for stroke patients with a doctor's or Port Health certificate and for passengers whose own chair is pushed by their own family, EXCEPT to/from Jeddah and Medina where it is charged even then. This is a service charge, not a charge to carry the aid, so fee_charged stays false. Two Help Centre articles disagree on the Singapore rate (SGD 35 vs SGD 36/hour). Adverse general clauses with no wheelchair carve-out: wet-cell/vehicle batteries are banned as corrosives from cabin AND hold, and dry cell batteries are barred from the cabin. Indonesian regulation PM 185/2015 (cited as regulator, not as Lion Air policy) fills part of the gap: 48 h passenger notice, free checked carriage of a manual wheelchair (Pasal 43), a full on-board aisle-chair transfer service standard, WCBD/WCBW codes for battery chairs requiring prior permission and dismantling, and a cap of 10% of aircraft capacity on disabled passengers plus unaccompanied minors per flight (Pasal 42(2)) — a booking constraint no Lion Air page mentions. lionairgroup.com is a parked GoDaddy page. The downloadable Condition of Carriage PDFs still print a baggage table for \"Malindo Air\", which rebranded as Batik Air Malaysia in 2022 — treat their allowance tables as stale, though the disability clause matches the live page.", "searched_urls": [ "https://www.lionair.co.id/", "https://www.lionair.co.id/id", "https://www.lionair.co.id/en/terms-conditions", "https://www.lionair.co.id/syarat-ketentuan", "https://secure2.lionair.co.id/LionResources/en/Condition_of_Carriage.pdf", "https://secure2.lionair.co.id/LionResources/id/Condition_of_Carriage.pdf", "https://secure2.lionair.co.id/LionResources/Condition_of_Carriage.pdf", "https://secure2.lionair.co.id/LionResources/en/Dangerous_Goods.pdf", "https://secure2.lionair.co.id/LionResources/en/Baggage.pdf", "https://www.lionair.co.id/en/contact-us", "https://www.lionair.co.id/hubungi-kami", "https://www.lionair.co.id/en/help-centre", "https://www.lionair.co.id/pusat-bantuan", "https://www.lionair.co.id/id/pusat-bantuan", "https://www.lionair.co.id/lion-experience/tanya-jawab-populer", "https://www.lionair.co.id/id/lion-experience/tanya-jawab-populer", "https://www.lionair.co.id/panduan-pemesanan", "https://www.lionair.co.id/sitemap.xml", "https://www.lionair.co.id/robots.txt", "https://www.lionair.co.id/en/special-assistance", "https://www.lionair.co.id/en/lion-experience/special-assistance", "https://www.lionair.co.id/layanan-khusus", "https://www.lionair.co.id/en/travel-information/special-assistance", "https://www.lionair.co.id/en/faq", "https://www.lionair.co.id/en/lion-experience/faq", "https://www.lionair.co.id/informasi-perjalanan/bantuan-khusus", "https://www.lionair.co.id/id/informasi-perjalanan/bagasi", "https://www.lionair.co.id/en/travel-information/baggage", "https://www.lionair.co.id/bagasi", "https://www.lionair.co.id/informasi-bagasi", "https://www.lionair.co.id/ketentuan-bagasi", "https://www.lionair.co.id/barang-berbahaya", "https://www.lionair.co.id/barang-terlarang", "https://www.lionair.co.id/dangerous-goods", "https://www.lionair.co.id/en/dangerous-goods", "https://www.lionair.co.id/kelola-pemesanan/bagasi-prabayar", "https://www.lionair.co.id/id/lion-experience/fasilitas-kami", "https://www.lionair.co.id/tentang-kami/newsroom/2026/07/17/layanan-stretcher-(tandu)-lion-group-memudahkan-perjalanan-udara-bagi-pelanggan-yang-membutuhkan-perawatan-khusus", "https://help.lionair.co.id/", "https://www.lionairgroup.com/", "https://book.lionair.co.id/", "https://kblionairid.kb.botplatform.io/", "https://kblionairen.kb.botplatform.io/", "https://kblionairid.kb.botplatform.io/sitemap.xml", "https://kblionairen.kb.botplatform.io/sitemap.xml", "https://kblionairid.kb.botplatform.io/category/syarat-ketentuan-bagasi", "https://kblionairid.kb.botplatform.io/category/syarat-perjalanan", "https://kblionairid.kb.botplatform.io/category/informasi-penerbangan", "https://kblionairen.kb.botplatform.io/category/baggage-terms-conditions", "https://kblionairen.kb.botplatform.io/category/travel-policy", "https://kblionairid.kb.botplatform.io/article/layanan-kursi-roda-lion-air-/466", "https://kblionairid.kb.botplatform.io/article/layanan-kursi-roda-di-lion-air/12509", "https://kblionairen.kb.botplatform.io/article/lion-air-wheelchair-service/25863", "https://kblionairen.kb.botplatform.io/article/how-to-order-a-wheelchair-on-a-flight/690", "https://kblionairen.kb.botplatform.io/article/cost-of-bringing-wheel-chair--baby-stroller/686", "https://kblionairid.kb.botplatform.io/article/bawa-power-bank--peralatan-elektronik-di-pesawat-lion-air-group/470", "https://kblionairen.kb.botplatform.io/article/terms--conditions-for-bringing-electronic-equipment-containing-batteries/699", "https://kblionairid.kb.botplatform.io/article/barang-berbahaya-yang-dilarang-dangerous-good/450", "https://kblionairid.kb.botplatform.io/article/ketentuan-penerimaan-jenis-bagasi-tercatat/10994", "https://kblionairid.kb.botplatform.io/article/nomor-telepon-dari-lion-air-group/460", "https://ombudsman.go.id/produk/lihat/216/SUB_BL_5a25a712a8fc9_file_20180926_234557.pdf", "https://jdih.kemenkoinfra.go.id/standar-pelayanan-penumpang-dengan-kebutuhan-khusus", "https://hubud.kemenhub.go.id/regulasi/cari/2458" ] } }, { "schema_version": "1.1", "slug": "loganair", "name": "Loganair", "iata_code": "LM", "icao_code": "LOG", "country": "United Kingdom", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.loganair.co.uk", "sources": [ { "id": "s1", "title": "Mobility Assistance", "url": "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/mobility-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessibility & Assistance Hub", "url": "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Your Obligations (accessibility hub)", "url": "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/your-obligations/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessible Seating (accessibility hub)", "url": "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/accessible-seating/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Conditions of Carriage (clause 18 — Passengers With Specific Requirements; clause 14 — Liability For Damage)", "url": "https://www.loganair.co.uk/helpcentre/conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Prohibited Items — dangerous goods and lithium batteries", "url": "https://www.loganair.co.uk/get-ready-to-fly/prohibited-items/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact Us", "url": "https://www.loganair.co.uk/contactus/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Luggage Guidance", "url": "https://www.loganair.co.uk/get-ready-to-fly/luggage-guidance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Deaf or Hard of Hearing (accessibility hub)", "url": "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/deaf-or-hard-of-hearing/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Visual Impairments (accessibility hub)", "url": "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/visual-impairment/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Accessibility Statement on Loganair.co.uk and the Loganair App", "url": "https://www.loganair.co.uk/footer/accessibility-statement/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Our Fleet", "url": "https://www.loganair.co.uk/flying-with-us/our-fleet/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Non-Visible Disabilities (accessibility hub)", "url": "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/non-visible-disabilities/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United Kingdom — Customer Help Centre, printed as 0344 800 2855 (the single number for assistance requests, companion fares and website/app accessibility problems)", "number": "+44 344 800 2855", "hours": "Mon–Fri 07:00–18:00, Sat 08:00–15:00, Sun 10:00–18:00", "region": "GB", "src": [ "s7", "s11" ] }, { "label": "From overseas — Customer Help Centre", "number": "+44 141 642 9407", "hours": "Mon–Fri 07:00–18:00, Sat 08:00–15:00, Sun 10:00–18:00", "region": "GB", "src": [ "s7" ] } ], "email": [], "web_form": [ { "label": "Contact form linked from every Accessibility & Assistance Hub page — used to notify Loganair of mobility equipment before travel", "url": "https://loganaircrcc.zendesk.com/hc/en-gb/requests/new?ticket_form_id=360003040058", "src": [ "s1", "s3" ] }, { "label": "General contact form (information before you fly, request additional assistance, damaged bag, claims)", "url": "https://loganaircrcc.zendesk.com/hc/en-gb/requests/new?ticket_form_id=360003099678", "src": [ "s7" ] } ], "relay": [ { "label": "Deaf or hard of hearing", "detail": "Loganair publishes no textphone, text-relay, video-relay or WhatsApp channel. It offers assistance from check-in to boarding and again on arrival, a one-to-one safety briefing from cabin crew if notified in advance, and a 50% discounted companion fare.", "src": [ "s9" ] }, { "label": "Visually impaired", "detail": "A Braille copy of the safety briefing is provided if notified in advance, plus a 50% discounted companion fare. Website or app accessibility problems are reported by phone on 0344 800 2855.", "src": [ "s10", "s11" ] } ], "policy_pages": [ { "label": "Mobility assistance (own wheelchair, WCHR/WCHS/WCHC, liability)", "url": "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/mobility-assistance/", "src": [ "s1" ] }, { "label": "Accessibility & Assistance Hub", "url": "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/", "src": [ "s2" ] }, { "label": "Conditions of Carriage — clause 18, Passengers With Specific Requirements", "url": "https://www.loganair.co.uk/helpcentre/conditions-of-carriage/", "src": [ "s5" ] }, { "label": "Prohibited items — dangerous goods, lithium batteries, electric mobility aids", "url": "https://www.loganair.co.uk/get-ready-to-fly/prohibited-items/", "src": [ "s6" ] } ], "notes": "Loganair runs one Customer Help Centre number for everything — there is no separate disability desk, no accessibility e-mail address and no text relay. Every page of the Accessibility & Assistance Hub routes to the same online contact form. Loganair does not serve the USA, so it publishes no DOT Complaints Resolution Official page." }, "policy": { "notice_hours": { "value": 48, "detail": "Conditions of carriage 18d: \"If you have specific requirements, you should advise us of those requirements at least 48 hours prior to your travel.\" 18e adds that notifying 48 h ahead lets Loganair establish whether both airports can load/unload an aid that cannot be lifted manually. PRM passengers are asked to arrive no later than 1 hour before departure.", "src": [ "s5", "s3" ] }, "how_to_request": { "value": "Notify Loganair during booking, then give the equipment details to the Customer Help Centre or via the online contact form", "detail": "\"Any passengers with specific medical needs or who needs extra assistance during their journey can notify Loganair during the booking process and are promoted to share their individual requirements via our Customer Help Centre.\" Loganair asks for as much information as possible about medical or mobility equipment at the time of booking.", "src": [ "s2", "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "Conditions of carriage 18h: \"There is no charge for transporting any assistive device, such as a wheelchair or a cane, and such assistive devices will not be counted towards your free baggage allowance.\" The mobility page repeats that up to two pieces are carried free in the hold.", "src": [ "s5", "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"We will carry up to two pieces of mobility equipment free of charge in the aircraft hold, subject to available space.\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "\"You are welcome to travel with your own wheelchair\", but carriage is \"subject to available space\" and \"before your flight, we'll need to verify that your wheelchair or mobility aid can be safely loaded and stowed\". Conditions of carriage 18e: aids that cannot be lifted manually into the hold are accepted only if BOTH airports can provide facilities to load and unload them.", "src": [ "s1", "s5" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Loganair says nothing about stowing a folding manual chair in the cabin, and its cabin bag limit is 40 × 35 × 18 cm / 6 kg.", "src": [ "s8" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. Loganair states only that cabin luggage moved to the hold \"will be returned to you at the bottom of the steps on arrival\".", "src": [ "s8" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Loganair sets no weight limit for a mobility aid; it says instead that some airports may not have sufficient equipment for lifting heavy wheelchairs, and that aids which cannot be lifted manually into the hold need loading facilities at both ends (CoC 18e).", "src": [ "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Loganair publishes no maximum wheelchair dimensions anywhere on its site. Each chair is cleared individually before the flight, and the conditions of carriage warn that \"due to the size of aircraft we operate ... we may not be able to ... handle heavy or bulky mobility aids\".", "src": [ "s1", "s5" ], "basis": null }, "notes": "Loganair verifies each chair case by case rather than publishing a size or weight limit, so the make, model, folded dimensions and weight must be given to the Customer Help Centre before travel.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Loganair publishes no in-cabin wheelchair stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "No wheelchair-specific rule is published. Loganair's prohibited-items list bans \"wet cell batteries\" outright as corrosive materials \"which cannot be taken onto an aircraft\", while electric mobility aids are listed separately as permitted with Loganair approval — the site does not reconcile the two entries.", "src": [ "s6" ] }, "non_spillable": { "value": null, "detail": "Not published — Loganair gives no rule for gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [ "s6" ] }, "lithium_ion": { "value": null, "detail": "No wheelchair-specific lithium rule is published. Loganair's lithium guidance covers only personal electronic devices, spare batteries and power banks; electric mobility aids appear separately as requiring Loganair approval, with no battery chemistry named.", "src": [ "s6" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Loganair states no watt-hour limit for a battery that stays installed in a mobility aid.", "src": [ "s6" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Loganair gives no watt-hour limit for a wheelchair battery removed into the cabin.", "src": [ "s6" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The only watt-hour figure Loganair prints is a 160 Wh cap on power banks — a general portable-electronics rule that must not be read as a wheelchair-battery limit.", "src": [ "s6" ] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries. Loganair permits a maximum of two power banks in the cabin, which is a general portable-electronics limit, not a mobility-aid spare allowance.", "src": [ "s6" ] }, "removal_required": { "value": null, "detail": "Not published — Loganair does not say whether a wheelchair battery must be removed from the chair and carried in the cabin.", "src": [ "s6" ] }, "terminals": { "value": "Spare batteries must travel in carry-on baggage with terminals protected — original retail packaging, a plastic bag, or tape over the terminals", "detail": "Loganair's general lithium rule, not a wheelchair-specific one: spare lithium batteries must be carried in cabin baggage and never checked, and protected against short circuit; loose batteries must be kept from contact with other metal items, and devices carried in checked baggage must be secured against unintentional activation.", "src": [ "s6" ] }, "documentation": { "value": null, "detail": "Not published — no battery spec sheet, MSDS or form is demanded. Loganair asks only that you \"provide as much information as you can when booking\" when travelling with medical or mobility equipment.", "src": [ "s3", "s1" ] } }, "allowed": { "value": "conditional", "detail": "Electric mobility aids sit on Loganair's list of \"dangerous goods for which you require Loganair approval\": \"Electric wheelchairs or mobility aids are permitted but require special arrangements to ensure battery safety and secure transport.\" The mobility page adds \"There are limitations on the number of Electric Wheelchairs and Mobility Scooters we can carry.\"", "src": [ "s6", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Loganair sets no weight cap for a powered chair; CoC 18e instead makes carriage of an aid that cannot be lifted manually conditional on both airports having loading facilities.", "src": [ "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Loganair publishes no maximum powered-chair dimensions. It states only that it must verify before the flight that the chair can be safely loaded and stowed, and that aircraft size may prevent it handling heavy or bulky mobility aids.", "src": [ "s1", "s5" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Loganair says nothing about returning a powered chair at the aircraft door or steps.", "src": [] }, "notes": "Electric mobility aids require Loganair approval and the number carried per flight is limited. Fleet: ATR 42, ATR 72, Embraer 145, DHC-6 Twin Otter and BN-2 Islander." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Loganair says nothing about an on-board aisle chair on any of its aircraft types.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published for any Loganair aircraft type.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "WCHC — \"Assistance from check-in directly to your seat in the cabin\" — is offered, but \"due to restrictions with mobility equipment, passengers requiring WCHC assistance are unable to travel to or from Donegal Airport (CFN) until further notice\".", "src": [ "s1" ] }, "seating": { "value": "A suitable seat is allocated free, case by case: forward cabin on Embraer, rear cabin near the exit doors on ATR; never an emergency-exit row", "detail": "\"Passengers with reduced mobility will not be charged for access to a seat that meets their needs\", and a seat fee already paid is refunded once the assistance request is confirmed. A companion is seated alongside where possible; assistance-animal users are always seated with their animal free of charge.", "src": [ "s4", "s5" ] } }, "damage_liability": { "value": "Liability limited by the Montreal Convention — Loganair advises insuring mobility equipment worth more than £1,100", "detail": "\"If your mobility equipment is valued over £1,100, please ensure you have suitable insurance, as our liability is limited by the Montreal Convention.\" The conditions of carriage add that a higher value may be declared at check-in for an additional fee, and cite 1,519 SDRs as the convention limit for unchecked baggage.", "src": [ "s1", "s5" ] }, "aircraft_hold_note": "Loganair publishes NO wheelchair dimension or weight limit anywhere on its site — unusual for a regional turboprop operator, and the single biggest gap in this record. Fleet: ATR 42, ATR 72, Embraer 145, DHC-6 Twin Otter and BN-2 Islander. The conditions of carriage say \"due to the size of aircraft we operate or facilities at either your departure or arrival airport (including any stopover) we may not be able to provide certain types of assistance or handle heavy or bulky mobility aids\", and clause 18e makes carriage of an aid that cannot be lifted manually into the hold conditional on both airports being able to load and unload it. How tight the smallest holds are shows in the published sports-equipment table: the Twin Otter is \"unable to carry\" skis, snowboards, surfboards or bicycles at all, and extra hold luggage cannot be pre-booked to/from Barra, Campbeltown, Tiree or within the Orkney Isles." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Loganair publishes no wheelchair size, weight or watt-hour figure of any kind. Every chair is cleared case by case by the Customer Help Centre before travel (\"we'll need to verify that your wheelchair or mobility aid can be safely loaded and stowed\"), so the only safe course is to send make, model, folded dimensions, weight and battery type at least 48 hours ahead. Hard exclusions in the conditions of carriage that a wheelchair user must know: clause 18i — \"Due to the size of the aircraft we operate we are unable to accept passengers with fused limbs or who need to travel on a stretcher on any flight\"; clause 18c — a passenger who needs a carer must be accompanied by one. WCHC assistance is suspended to and from Donegal (CFN) until further notice. \"Your Obligations\" requires a companion if you cannot, unaided, understand the safety briefing, fasten and unfasten the seat belt, take out and put on a life jacket, leave your seat and reach an emergency exit, put on an oxygen mask, use the toilet or take medication; companions travel at a 50% discounted fare arranged through the Help Centre. Two things a human should re-check with the airline: (1) the prohibited-items page lists \"wet cell batteries\" among corrosive goods that cannot be taken onto an aircraft, which appears to conflict with the separate entry permitting electric mobility aids with approval; (2) no watt-hour rule at all is given for wheelchair batteries — Loganair frames its dangerous-goods guidance as complying with Department for Transport and Civil Aviation Authority rules but never restates the numbers, so the IATA/UK default is what would apply in practice. The former \"Extra Assistance\" page (loganair.co.uk/travel-help/extra-assistance) now 404s, and the archived copies checked contained no dimension table either, so this is a long-standing gap rather than a recent deletion.", "searched_urls": [ "https://www.loganair.co.uk/", "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/", "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/mobility-assistance/", "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/your-obligations/", "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/accessible-seating/", "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/deaf-or-hard-of-hearing/", "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/visual-impairment/", "https://www.loganair.co.uk/customer-support/accessibility-assistance-hub/non-visible-disabilities/", "https://www.loganair.co.uk/helpcentre/conditions-of-carriage/", "https://www.loganair.co.uk/helpcentre/", "https://www.loganair.co.uk/get-ready-to-fly/prohibited-items/", "https://www.loganair.co.uk/get-ready-to-fly/luggage-guidance/", "https://www.loganair.co.uk/getting-ready-to-fly/luggage/prohibited-items/", "https://www.loganair.co.uk/contactus/", "https://www.loganair.co.uk/customer-support/contact/", "https://www.loganair.co.uk/faqs/", "https://www.loganair.co.uk/sitemap/", "https://www.loganair.co.uk/sitemap.xml", "https://www.loganair.co.uk/footer/accessibility-statement/", "https://www.loganair.co.uk/flying-with-us/our-fleet/", "https://www.loganair.co.uk/extra-assistance/", "https://www.loganair.co.uk/travel-help/extra-assistance", "http://web.archive.org/web/20250126055342/https://www.loganair.co.uk/travel-help/extra-assistance", "http://web.archive.org/web/20210618135711/https://www.loganair.co.uk/travel-help/extra-assistance/", "https://loganaircrcc.zendesk.com/hc/en-gb/requests/new?ticket_form_id=360003040058", "https://loganaircrcc.zendesk.com/api/v2/help_center/en-gb/articles.json" ] } }, { "schema_version": "1.1", "slug": "loong-air", "name": "Loong Air", "iata_code": "GJ", "icao_code": "CDC", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.loongair.cn/", "sources": [ { "id": "s1", "title": "《浙江长龙航空特殊旅客运输指南》/ 残疾人运输服务方案 (Special passenger transport guide incl. disability transport service plan)", "url": "https://www.loongair.cn/#/web/travel/info?code=0.1.1.3", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "长龙航空旅客与机组携带危险物品操作规范 (Dangerous goods carriage rules for passengers and crew)", "url": "https://www.loongair.cn/#/web/travel/info?code=0.1.1.6", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "旅客携带锂电池乘机规定 (Rules for lithium batteries carried by passengers)", "url": "https://www.loongair.cn/#/web/other/extraInfo?code=0.4.1.7", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Loong Air homepage (24-hour hotline 956199)", "url": "https://www.loongair.cn/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — Loong Air 24-hour customer service hotline 956199 (\"长龙航空唯一官方客服热线\")", "number": "956199", "hours": "24/7", "region": "CN", "src": [ "s1", "s4" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "特殊旅客运输指南 — Special passenger transport guide (disability service plan, wheelchair passengers)", "url": "https://www.loongair.cn/#/web/travel/info?code=0.1.1.3", "src": [ "s1" ] }, { "label": "危险品运输规定 — Dangerous goods rules (battery wheelchair rows 20–22)", "url": "https://www.loongair.cn/#/web/travel/info?code=0.1.1.6", "src": [ "s2" ] }, { "label": "旅客携带锂电池乘机规定 — Lithium battery rules", "url": "https://www.loongair.cn/#/web/other/extraInfo?code=0.4.1.7", "src": [ "s3" ] } ], "notes": "Loong Air publishes no accessibility email address or dedicated disability line — everything runs through the 956199 hotline. Passengers who cannot self-care must book at a Loong Air own or specially authorised ticket office; the guide names the Loong Air ticket counter beside Door 11 on the departures level of Hangzhou Xiaoshan International Airport." }, "policy": { "notice_hours": { "value": 48, "detail": "Article 10: a passenger needing (i) medical oxygen (not carried), (ii) an electric wheelchair checked, (iii) the on-board narrow aisle wheelchair, (iv) group services or (v) a service dog in the cabin must request it when booking and no later than 48 h before departure. Wheelchair passengers who cannot self-care must also apply 48 h ahead at the origin station. Ground/step wheelchair (WCHR/WCHS) service has no deadline.", "src": [ "s1" ] }, "how_to_request": { "value": "Request when booking through a Loong Air ticket office, an authorised agent or the 24-hour hotline 956199; passengers who cannot self-care must buy at a Loong Air office and complete the 《特殊旅客乘机申请书》", "detail": "Passengers who would need help in an evacuation must book at Loong Air's own or a specially authorised office and complete the Special Passenger Travel Application, which the airline reviews before the ticket is sold; Loong Air replies within 24 h. Check-in must be completed 2 h before check-in closes.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Article 26: where the cabin has no stowage facility or space the mobility aid \"应将助残设备免费托运\" — must be checked free of charge. Article 27: one further aid outside the cabin list may also be checked free. Article 16: boarding/deboarding equipment (ground wheelchair, aisle chair, lift, accessible buggy) is provided free.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "No single number is published: aids on Loong Air's cabin list (crutches, folding wheelchair, prosthesis, hearing aids, white cane, low-vision aids) may be taken into the cabin and may not be counted as carry-on items, and \"具备乘机条件的残疾人可免费托运一件附件1规定外的助残设备\" — one further aid outside that list may be checked free.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Article 26: aids in Annex 1 (crutches, folding wheelchair, prosthesis and similar) may be taken into the cabin and must not be restricted as carry-on items; where the cabin has no space they are checked free of charge.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "Article 26: a folding wheelchair is on the Annex 1 list of aids that may be brought into the cabin; cabin stowage is allocated first-come, first-served where facilities and space exist, and must comply with CAAC security and dangerous-goods rules. Otherwise the aid is checked free.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "Article 30: \"应在靠近客舱门的地方接受托运和交回助残设备\" — aids are accepted and returned close to the cabin door. Article 31: checked aids are the first items out of the hold and are brought to the cabin door as quickly as possible. Article 32: a passenger who asks to collect the aid in the baggage-claim area must be accommodated. Article 18: the passenger may use their own chair as far as the cabin door.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Loong Air states no weight limit for a manual wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no wheelchair dimensions appear in the special-passenger guide, the baggage rules or the dangerous-goods rules.", "src": [], "basis": null }, "notes": "Article 29: checked aids must be tagged and the identification stub given to the passenger; the aid and any detached parts must be properly packed against loss and damage. Article 33: mobility aids are carried in priority to other cargo and baggage and must travel on the same aircraft as the passenger.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no size limit is given for aids stowed in the cabin.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Row 21 (non-sealed wet cell): accepted as checked baggage with carrier approval and captain notification, for elderly/sick/disabled users only; the device must be kept upright while loaded, stowed, secured and unloaded, terminals protected and vent caps fitted where possible. If it cannot be kept upright the battery must be removed and shipped in leak-proof rigid packaging, upright, packed with absorbent material and labelled \"Battery, wet, with wheelchair\" plus corrosive and orientation labels.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Row 20 (sealed wet A67 / NiMH A199 / dry cell A123): accepted as checked baggage with carrier approval and captain notification, for elderly/sick/disabled users only; terminals protected against short circuit; the battery is either securely attached with the circuit disconnected per the manufacturer's instructions, or removed. Removed and spare batteries must be in strong packaging and travel IN THE CARGO HOLD. A passenger may carry at most 1 extra A67 sealed wet battery, or 2 NiMH/dry cells.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Row 22: accepted with carrier approval and captain notification, for elderly/sick/disabled users only; the battery must meet every UN 38.3 test; terminals protected (e.g. enclosed in a battery container); the chair is secured against damage in the hold. The battery either stays securely attached with the current disconnected per the manufacturer's instructions, or is removed per those instructions.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Loong Air's lithium-battery table shows \"—\" (no watt-hour figure) for a wheelchair whose battery cannot be removed, requiring only short-circuit/damage protection, checked carriage and captain notification; the dangerous-goods rules likewise state no Wh cap for a battery that stays installed.", "src": [ "s2", "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"从助行器上卸下的每块电池禁止超过300Wh\" — no removed battery may exceed 300 Wh. The lithium-battery table repeats this: removable battery ≤300 Wh, \"电池应卸下并手提\" (removed and carried as hand baggage). Removed batteries must travel in the cabin, each protected against damage, e.g. in a protective bag.", "src": [ "s2", "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"旅客可以携带一块备用电池最大不得超过300Wh或两块备用电池每个不超过160Wh\" — one spare of up to 300 Wh, or two spares of up to 160 Wh each; the lithium table repeats ≤300 Wh × 1 or ≤160 Wh × 2 per person, carried in hand baggage.", "src": [ "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "One spare up to 300 Wh, or two spares of up to 160 Wh each — maximum count 2. Note the general remark that a passenger's total spare batteries across categories must not exceed 20, wheelchair spares included, unless the carrier approves more.", "src": [ "s2", "s3" ] }, "removal_required": { "value": true, "detail": "Loong Air's lithium-battery table says that where the battery is removable it \"应卸下并手提\" — must be removed and carried as hand baggage (≤300 Wh); a battery that cannot be removed travels installed in the checked chair. The dangerous-goods rules alternatively allow a securely attached battery whose current is disconnected per the manufacturer's instructions to stay in the chair in the hold — confirm which applies when you request approval.", "src": [ "s2", "s3" ] }, "terminals": { "value": true, "detail": "\"电池两极已作防短路保护，如封入电池容器\" — the carrier must verify that the terminals are protected against short circuit, e.g. by enclosing the battery in a container, and that the circuit is disconnected per the manufacturer's instructions to prevent unintended activation.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published — Loong Air asks for no battery spec sheet, MSDS or label; it only advises \"建议旅客事先与承运人做好安排\" (arrange carriage with the carrier in advance) and requires staff to inform the captain where the battery is. Passengers who cannot self-care must complete the 《特殊旅客乘机申请书》, which is a service application rather than a battery document.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Article 28: \"电动轮椅应托运\" — an electric wheelchair must be checked, handed over at least 2 h before check-in closes, and must comply with the dangerous-goods rules. Every battery-wheelchair row of the dangerous-goods table is marked 承运人批准 (carrier approval required) and 通知机长 (captain must be notified), and the carriage must be requested no later than 48 h before departure.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered wheelchair is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Loong Air states no maximum size for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Articles 30–31 apply to all mobility aids: accepted and returned close to the cabin door, first out of the hold and brought to the cabin door as quickly as possible; collection at the baggage-claim area on request (Article 32).", "src": [ "s1" ] }, "notes": "An electric wheelchair must be handed over at least 2 hours before check-in closes (Article 28). All three battery-wheelchair rows are restricted to \"仅限老弱病残使用\" — use by elderly, infirm, sick or disabled passengers only." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Article 16: Loong Air provides free of charge the mobility equipment needed to board and disembark, \"包括…机上专用窄型轮椅、机械升降机\" — including the dedicated on-board narrow aisle wheelchair and mechanical lifts. It must be requested when booking and no later than 48 h before departure (Article 10). No aircraft-type exception is published.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — Article 12 only obliges Loong Air to tell a passenger who asks whether the aircraft has an accessible lavatory; it does not state whether any aircraft has one.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Article 16: free boarding/deboarding assistance and equipment (accessible buggy, shuttle, airport wheelchair, on-board aisle chair, mechanical lift), with jet bridges used wherever possible; ground staff must not lift or carry a passenger by hand or on the shoulder. Article 19: a passenger who cannot move independently must not be left unattended for more than 30 minutes.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "Article 21: a passenger who boards on the on-board wheelchair and cannot get into an aisle seat with a fixed armrest must be given an aisle seat with a movable armrest or an easy-access seat; the companion is seated immediately alongside; service-dog users and passengers with limited leg movement get a first-row or extra-legroom aisle seat. Article 20: no other seating restriction may be imposed.", "src": [ "s1" ] } }, "damage_liability": { "value": "No waiver may be required: passengers cannot be made to sign away claims for damage to or loss of a mobility aid (except damage existing on acceptance)", "detail": "Article 34: \"不得要求具备乘机条件残疾人签署免责文件，放弃其对助残设备损坏或丢失进行索赔的权利，收运时已损坏的除外.\" Loong Air publishes no compensation ceiling for mobility aids.", "src": [ "s1" ] }, "aircraft_hold_note": "Loong Air publishes no hold-door aperture or maximum wheelchair dimensions; electric wheelchairs must always be checked into the hold." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Loong Air's website is a JavaScript single-page app; the policy documents behind the hash URLs cited here were read through Loong Air's own article API (weixin.loongair.cn/webhandler.ashx, ArticleService_B2C_GetArticleListHandler), which serves exactly the articles those URLs display. Points a traveller should know: all three battery-wheelchair categories (sealed/NiMH/dry, spillable wet, lithium) need carrier approval and captain notification and are restricted to elderly/infirm/disabled users; the powered chair must be requested no later than 48 h before departure and handed over 2 h before check-in closes; Loong Air does not carry passengers requiring in-flight medical oxygen (\"公司暂不承运用氧旅客\"); unaccompanied passengers who would need help in an evacuation are capped per flight (2 on 51–100-seat aircraft, 4 on 101–200, 6 on 201–400, 8 above 400). Passengers who cannot self-care can buy tickets only at Loong Air's own or specially authorised offices — the guide names the counter beside Door 11 at Hangzhou Xiaoshan. The lithium-battery summary table and the dangerous-goods table word the removal rule differently (see removal_required); a human should re-check that with the airline.", "searched_urls": [ "https://www.loongair.cn/", "https://www.loongair.cn/#/web/travel/info?code=0.1.1.3", "https://www.loongair.cn/#/web/travel/info?code=0.1.1.6", "https://www.loongair.cn/#/web/other/extraInfo?code=0.4.1.7", "https://weixin.loongair.cn/", "https://www.loongair.cn/webhandler.ashx" ] } }, { "schema_version": "1.1", "slug": "lot-polish-airlines", "name": "LOT Polish Airlines", "iata_code": "LO", "icao_code": "LOT", "country": "Poland", "region": "Europe", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.lot.com/us/en", "sources": [ { "id": "s1", "title": "Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions)", "url": "https://www.lot.com/us/en/journey/special-services/accessible-lot/equipment-transport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Help Center: How can I transport an electric wheelchair?", "url": "https://www.lot.com/us/en/help-center/electric-devices/how-can-i-transport-an-electric-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special assistance (WCHR / WCHS / WCHC)", "url": "https://www.lot.com/us/en/journey/special-services/accessible-lot/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessibility services on board", "url": "https://www.lot.com/us/en/journey/special-services/accessible-lot/accessibility-on-board", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Accessibility and passenger rights (EU 1107/2006, ACAA, Canada)", "url": "https://www.lot.com/us/en/journey/special-services/accessible-lot/accessibility-passenger-rights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "LOT offices / Contact Center numbers", "url": "https://www.lot.com/us/en/help-center/contact/lot-offices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Get in touch with LOT (Messenger, WhatsApp, forms, phone)", "url": "https://www.lot.com/us/en/help-center/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Accessible travel (hub)", "url": "https://www.lot.com/us/en/journey/special-services/accessible-lot", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Poland / international — LOT Contact Center (Polish and English)", "number": "+48 22 577 77 55", "hours": "24/7", "region": "PL", "src": [ "s6", "s7" ] }, { "label": "Poland / international — LOT Contact Center (second line)", "number": "+48 22 491 77 55", "hours": "24/7", "region": "PL", "src": [ "s6", "s7" ] }, { "label": "Poland / international — LOT Contact Center (third line)", "number": "+48 22 459 62 24", "hours": "24/7", "region": "PL", "src": [ "s6", "s7" ] } ], "email": [ { "label": "Accessibility expert / Complaint Resolution contact (Maciej Błażewicz)", "address": "cro@lot.pl", "src": [ "s5" ] } ], "web_form": [ { "label": "Special assistance form (also used to report wheelchair transport and attach battery documents)", "url": "https://www.lot.com/us/en/help-center/contact/forms/special-assistance", "src": [ "s1", "s2", "s3" ] }, { "label": "Accessibility feedback / complaint form", "url": "https://www.lot.com/us/en/help-center/contact/forms/accessibility-feedback", "src": [ "s5" ] } ], "relay": [ { "label": "WhatsApp", "detail": "Write to LOT on WhatsApp at +48 536 364 003 (link: api.whatsapp.com/send/?phone=48536364003). Also used to order an on-board wheelchair on narrowbody flights.", "src": [ "s4", "s7" ] }, { "label": "Facebook Messenger", "detail": "Written contact via Messenger at facebook.com/PllLOT — listed alongside the phone lines as a way to request special assistance.", "src": [ "s3", "s7" ] } ], "policy_pages": [ { "label": "Carriage of medical equipment — including wheelchairs", "url": "https://www.lot.com/us/en/journey/special-services/accessible-lot/equipment-transport", "src": [ "s1" ] }, { "label": "How can I transport an electric wheelchair? (battery rules)", "url": "https://www.lot.com/us/en/help-center/electric-devices/how-can-i-transport-an-electric-wheelchair", "src": [ "s2" ] }, { "label": "Special assistance (WCHR / WCHS / WCHC)", "url": "https://www.lot.com/us/en/journey/special-services/accessible-lot/special-assistance", "src": [ "s3" ] }, { "label": "Accessibility services on board", "url": "https://www.lot.com/us/en/journey/special-services/accessible-lot/accessibility-on-board", "src": [ "s4" ] } ], "notes": "LOT does not run a separate disability phone line: the 24/7 Contact Center (Polish and English) handles wheelchair, battery and on-board-wheelchair requests. The per-country office list at /help-center/contact/lot-offices is a JavaScript department/country/city picker and returned no local numbers, so only the three head-office lines printed as static text are recorded. cro@lot.pl is LOT's named accessibility/complaints contact. Written accessibility complaints go to: Expert for Accessibility, Polskie Linie Lotnicze LOT, ul. Komitetu Obrony Robotników 43, 02-146 Warszawa; LOT answers within 30 days (60 in complex cases)." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please tell us about your wheelchair transport needs at least 48 hours before the flight.\" \"Inform PLL LOT about the wheelchair and its battery at least 48 hours before the flight. If this is not reported in advance, we cannot guarantee the transport of the equipment onboard.\" Book assistance no later than 48 h before departure; an on-board wheelchair on narrowbody flights should be requested 5 days ahead and no later than 48 h.", "src": [ "s1", "s2", "s3", "s4" ] }, "how_to_request": { "value": "Select assistance when booking, or later in Manage My Booking, the online special assistance form, the 24/7 Contact Center, Messenger or WhatsApp", "detail": "For an electric wheelchair the special assistance form is the required route because \"attaching documents in the form is mandatory\" (UN 38.3 for lithium-ion, A67 for non-spillable wet batteries).", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"The transportation of a wheelchair, regardless of its type, is free of charge.\" \"Special assistance is completely free of charge.\" Free seat allocation and a free on-board wheelchair are also listed.", "src": [ "s2", "s3", "s5" ] }, "devices_per_passenger": { "value": 2, "detail": "\"We allow up to two mobility devices to be transported free of charge.\" LOT's passenger-rights page repeats this as its Annex II duty under Reg. (EC) 1107/2006: \"transport of no more than two mobility devices per person with a disability or reduced mobility\".", "src": [ "s1", "s5" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs and other assistive devices are carried free of charge. \"If you are travelling with your own wheelchair, it will be loaded into the luggage hold, but you can use it until you board the aircraft.\"", "src": [ "s1", "s2", "s3" ] }, "cabin_stowage": { "value": "conditional", "detail": "Only on flights to/from the USA: \"Passengers traveling to/from the USA can bring their equipment on board, but due to baggage restrictions, only one wheelchair can be accepted on board... Only a manual wheelchair (manual-power) that can be fully folded and does not exceed the dimensions of 33 x 91 x 107 cm can be transported on board.\" Otherwise the chair goes in the hold, free.", "src": [ "s4" ] }, "gate_delivery": { "value": true, "detail": "\"Due to limited space on board, your wheelchair will be handed over to airport staff at check-in and placed in the luggage hold. You will get it back at the destination airport, just after you leave the plane.\"", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. LOT asks for the wheelchair's weight on the special assistance form but states no maximum.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published as a device limit. LOT publishes only cargo-hold door apertures per aircraft type and states plainly that these \"do not indicate the maximum allowable dimensions\" — see aircraft_hold_note and electric.max_dimensions.", "src": [], "basis": null }, "notes": "LOT tells travellers how to measure: height from the ground to the highest point; width at the widest point (wheel hubs or armrests/control panel); length from the front wheels or footrests to the furthest point at the back, folded if the chair folds.", "cabin_stowage_dimensions": { "height_cm": 107, "width_cm": 91, "length_cm": 33, "basis": "cabin_stowage", "detail": "USA routes only: one fully foldable manual wheelchair, \"does not exceed the dimensions of 33 x 91 x 107 cm\", stored in a designated compartment for medical equipment. LOT does not label which figure is length, width or height; the order matches the US 13 x 36 x 42 in closet rule. If it will not fit, LOT carries it free in the hold.", "src": [ "s4" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "WCBW: \"Always in the cargo hold. They can remain in the wheelchair only if the wheelchair will be charged and transported vertically at all times.\" If removed you must pack it in a sealed box with absorbent material able to absorb the whole electrolyte; the packaging is supplied by the passenger. Caps must prevent leakage while allowing pressure regulation.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "WCBD (non-spillable wet, nickel/NiMH and dry): \"They can stay in the wheelchair. If they are removed (or are spare), they must be placed in the cargo hold in a strong, impermeable package provided by you.\" Protected against short circuits and accidental activation. Proof of the A67 temperature and vibration tests required for non-spillable wet batteries.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "WCLB/WCLX: accepted. \"If it remains in the wheelchair — under the deck (cargo hold). If it is removed (or spare) — it must be taken into the passenger cabin... in a protective case.\" Proof the battery passed UN 38.3 is required.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"A removed or installed battery can have a maximum of 300 Wh.\" LOT applies the same cap whether the battery stays in the chair or is taken out.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"A removed or installed battery can have a maximum of 300 Wh.\" A removed battery travels in the cabin in a protective case.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"It is possible to transport one large battery (up to 300 Wh) or two smaller ones, as long as the total capacity does not exceed 300 Wh (e.g., two 150 Wh batteries or one 160 Wh and one 140 Wh battery are allowed, but two 160 Wh batteries are not).\" Note this TOTAL-300 Wh rule is stricter than the usual 2 x 160 Wh allowance.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Non-spillable wet: max 1 spare. Nickel and dry: max 2 spares (both carried in the cargo hold in a strong impermeable package you supply). For lithium-ion LOT gives no count, only the rule that one battery of up to 300 Wh, or two totalling no more than 300 Wh, may be carried — in the cabin, in a protective case.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Lithium-ion may stay in the chair (then it flies in the hold) or be removed into the cabin. Non-spillable/nickel/dry may stay in the chair. A spillable wet battery may stay only if the chair is transported vertically at all times; otherwise it must be removed and boxed.", "src": [ "s2" ] }, "terminals": { "value": "Protect against short circuits (e.g. terminals taped) and against accidental activation; the chair must be prepared so it cannot switch on in flight — key removed, joystick locked", "detail": "\"Secure the wheelchair to prevent activation: the device must be prepared so it cannot turn on during the flight (e.g., key removed, joystick locked).\" LOT also undertakes to strap or fasten the chair in the hold so it cannot shift.", "src": [ "s2" ] }, "documentation": { "value": "Mandatory: UN 38.3 proof for lithium-ion batteries, A67 test proof for non-spillable wet batteries — attach a photo of the nameplate or a technical document to the special assistance form", "detail": "\"If you are reporting the transportation of an electric wheelchair, attaching documents in the form is mandatory.\" LOT also requires battery type, number of batteries, watt-hours, whether removable, number and capacity of spares, and the chair's weight and folded dimensions. Airport staff will not disassemble the chair to find the data.", "src": [ "s1", "s2" ] } }, "allowed": { "value": true, "detail": "All four battery families are carried (manual, non-spillable/nickel/dry WCBD, spillable wet WCBW, lithium-ion WCLB/WCLX), free of charge. Conditions: notify 48 h ahead, attach battery documentation to the form, batteries must not be damaged, leaking or swollen, and the nameplate data must be readable — \"If you do not provide all the required parameters, we will not be able to take your wheelchair onboard.\"", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. LOT collects the chair's weight in advance but states no maximum.", "src": [] }, "max_dimensions": { "height_cm": 78, "width_cm": 99, "length_cm": null, "detail": "CARGO-DOOR APERTURE, not a chair limit. Smallest door LOT publishes: the Embraer rear cargo door, 99 x 78 cm (38.9 x 30.7 in) width x height. The usual loading door on the Embraers is the front one at 110 x 90 cm (43.3 x 35.4 in). LOT states the figures \"refer only to the cargo hold door openings and do not indicate the maximum allowable dimensions\". Full table in aircraft_hold_note.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "\"Due to limited space onboard, during check-in, your wheelchair will be handed over to the airport staff to be placed in the cargo hold. You will receive it back at the destination airport, right after leaving the aircraft.\"", "src": [ "s1", "s2" ] }, "notes": "There is no power socket for medical or mobility devices on LOT flights: \"Device power service from the on-board socket is not available on our flights.\" Bring your device fully charged plus batteries for the whole journey (150% of flight time for oxygen concentrators). LOT also links a PDF, \"Wheelchair transportation - requirements\" (EN Tabela DGR 2026.1), from the electric-wheelchair FAQ." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"On long-haul flights (with Dreamliner aircraft), we provide onboard wheelchairs... For short- and medium-haul flights, an onboard wheelchair can be provided upon prior request\" — contact LOT at least 5 days and no later than 48 h before departure. Free of charge, but \"due to operational limitations, the service may be available only upon request and after confirmation by our consultants\". On Dreamliners LOT also lends a replacement wheelchair for the journey.", "src": [ "s1", "s4" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"Each aircraft is equipped with toilets that have special handrails. Additionally, on long-haul flights, there is the possibility of enlarging the toilet space for greater comfort.\" No step-free accessible lavatory is claimed for the narrowbody fleet.", "src": [ "s4" ] }, "transfer_assistance": { "value": "conditional", "detail": "WCHC assistance covers being accompanied from the airport to your seat on the aircraft and back. In flight, \"cabin crew can assist with getting to and from the toilet, but they are not authorized to lift and carry you from your seat to your wheelchair or to assist you inside the toilet\"; assistants at the airport also cannot help in the restroom or with eating. If you need that help you must travel with a companion.", "src": [ "s3", "s4" ] }, "seating": { "value": "Free seat allocation tailored to your needs; some seats on every aircraft have liftable armrests; a companion is seated next to you", "detail": "\"In all our aircraft, some seats are equipped with liftable armrests.\" LOT lists \"free assignment of a seat tailored to individual needs\" and, under Reg. 1107/2006 Annex II, seating a companion next to the passenger. A seat near the rear toilet is suggested (and added free) for on-board wheelchair users.", "src": [ "s4", "s5" ] } }, "damage_liability": { "value": null, "detail": "Not published. LOT states no ACAA full-value rule, no Montreal Convention limit and no mobility-aid damage procedure. What it does publish is the complaint route: EU 1107/2006 complaints to the Passenger Rights Ombudsman of the Polish Civil Aviation Authority (ULC), the US DOT Airline Passengers with Disabilities Bill of Rights and ACAA for US flights, and CTA/Accessible Canada Act obligations plus a LOT Accessibility Plan for Canada.", "src": [] }, "aircraft_hold_note": "LOT publishes cargo-hold DOOR apertures per aircraft type (front / rear / bulk, width x height) and warns they \"refer only to the cargo hold door openings and do not indicate the maximum allowable dimensions\". Embraer (except E195-E2): front 110 x 90 cm (43.3 x 35.4 in), rear 99 x 78 cm (38.9 x 30.7 in), no bulk door. Embraer 195-E2: front 110 x 90 cm, rear 110 x 78 cm. Boeing 737-800 / MAX 8: front 122 x 89 cm (48 x 35 in), rear 122 x 79 cm (48 x 31.1 in). Boeing 787-8/-9 Dreamliner: front and rear 269 x 170 cm (105.9 x 66.9 in), bulk 102 x 114 cm. Boeing 777-200: front and rear 258 x 170 cm (101.9 x 67 in), bulk 84 x 111 cm. LOT asks travellers to call the Contact Center to confirm a specific device will fit." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "LOT is the most explicit of the four on lithium batteries: it states a 300 Wh cap that applies whether the battery is installed or removed, and — unusually strict — caps TWO batteries at 300 Wh in TOTAL, so the common 2 x 160 Wh configuration is expressly refused (\"two 160 Wh batteries are not [allowed]\"). Documentation is genuinely mandatory: UN 38.3 for lithium-ion, A67 for non-spillable wet, uploaded with the special assistance form, and LOT says the chair will not be carried if the parameters are missing or the nameplate is unreadable. LOT publishes cargo-door apertures only and says so plainly. The site is also published in Polish at lot.com/pl/pl; the English pages were used and appear to be full translations. The per-country office phone list is JavaScript-only, so only the three 24/7 head-office lines could be captured. Worth re-checking with LOT: the in-cabin US wheelchair figure is given as 33 x 91 x 107 cm where the US DOT closet rule (13 x 36 x 42 in) converts to 33 x 91.4 x 106.7 cm — LOT does not label the axes.", "searched_urls": [ "https://www.lot.com/us/en", "https://www.lot.com/us/en/journey/special-services", "https://www.lot.com/us/en/journey/special-services/accessible-lot", "https://www.lot.com/us/en/journey/special-services/accessible-lot/equipment-transport", "https://www.lot.com/us/en/journey/special-services/accessible-lot/special-assistance", "https://www.lot.com/us/en/journey/special-services/accessible-lot/accessibility-on-board", "https://www.lot.com/us/en/journey/special-services/accessible-lot/accessibility-passenger-rights", "https://www.lot.com/us/en/help-center/electric-devices/how-can-i-transport-an-electric-wheelchair", "https://www.lot.com/us/en/help-center/contact", "https://www.lot.com/us/en/help-center/contact/lot-offices" ] } }, { "schema_version": "1.1", "slug": "lucky-air", "name": "Lucky Air", "iata_code": "8L", "icao_code": "LKE", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.luckyair.net/", "sources": [ { "id": "s1", "title": "特殊旅客须知 — 轮椅旅客 (Special passengers — wheelchair passengers)", "url": "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9aa39", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "特殊旅客须知 — 残疾人旅客 (Special passengers — passengers with disabilities)", "url": "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9a9e0", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "行李须知 — 危险品运输 (Baggage — dangerous goods carriage)", "url": "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9a9f2", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "长久性障碍旅客（残疾人）运输服务方案 (Transport service plan for passengers with permanent disabilities)", "url": "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9aa05", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "联系我们 — 官方服务热线 (Contact us — official service hotlines)", "url": "https://www.luckyair.net/micro/main/contactus/641d4bbf230c607e69a9a99d", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China (mainland) — 24-hour service hotline 95326", "number": "95326", "hours": "24/7", "region": "CN", "src": [ "s5", "s1" ] }, { "label": "Hong Kong / Macau / Taiwan and overseas — service hotline", "number": "+86 898 95326", "hours": "24/7", "region": "INT", "src": [ "s5" ] }, { "label": "Hong Kong / Macau / Taiwan and overseas — alternative number", "number": "+86 10 95326", "hours": "24/7", "region": "INT", "src": [ "s5" ] } ], "email": [], "web_form": [ { "label": "在线客服 — online customer service chat (linked from Lucky Air help pages)", "url": "https://im.hnair.com/h5cs/web/index.html?ibotPlatform=web&ibotbrand=8L_IBOT&ibotManual=8L_MANUALSERVICE&ibotTitle=%E7%A5%A5%E9%B9%8F%E8%88%AA%E7%A9%BA", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "轮椅旅客 — Wheelchair passengers", "url": "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9aa39", "src": [ "s1" ] }, { "label": "残疾人旅客 — Passengers with disabilities", "url": "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9a9e0", "src": [ "s2" ] }, { "label": "危险品运输 — Dangerous goods (battery-powered wheelchair rules)", "url": "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9a9f2", "src": [ "s3" ] }, { "label": "长久性障碍旅客运输服务方案 — Disability transport service plan", "url": "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9aa05", "src": [ "s4" ] } ], "notes": "Lucky Air publishes no accessibility email address. Passengers who would need help in an emergency evacuation must buy the ticket at a Lucky Air直属售票处 (own ticket office); others may book on the website, app, WeChat account, the 95326 hotline or authorised agents." }, "policy": { "notice_hours": { "value": 48, "detail": "48 h for the on-board narrow aisle wheelchair, stretcher passengers and disability groups (≥10). 24 h for WCHC passengers and for a passenger bringing a properly packed wheelchair or other aid whose battery is dangerous goods; Lucky Air then assesses and confirms whether it will carry. WCHR/WCHS passengers need no deadline but should reach the airport 60 min before departure (120 min if approved for the aisle chair).", "src": [ "s1", "s4" ] }, "how_to_request": { "value": "Apply at a Lucky Air ticket office, an authorised agency or the check-in desk and complete the 《特殊旅客服务需求单》 (Special Passenger Service Request Form); hotline 95326", "detail": "\"使用轮椅的旅客需…在祥鹏航空直属售票处、授权售票处或值机柜台提出申请，并填写《特殊旅客服务需求单》\". Passengers who would need help evacuating must buy the ticket at a Lucky Air own ticket office; the airline answers a booking request within 24 h and, once approved, the passenger must reach the airport 2 h before departure.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "\"您的轮椅我们将为您免费运输\" — your wheelchair is carried free. Aids that cannot be stowed in the cabin (e.g. an electric wheelchair) \"将予以免费托运，并且不占用旅客的免费行李额\" — checked free and not counted against the free baggage allowance. Check the aid in at least 60 min before departure.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No single number is published. Aids in Lucky Air's cabin list (crutches, folding wheelchair, prosthesis, hearing aids/cochlear implant, white cane, low-vision glasses) may be taken into the cabin, and \"以下规定外的可免费托运1件\" — one further aid outside that list may be checked free.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"肢体残疾旅客旅行途中需要使用的助残设备（如拐杖、假肢、折叠轮椅），客舱内有存放设施和空间的，可由旅客携带进入客舱，交乘务员协助存放\" — crutches, prostheses and folding wheelchairs may be brought into the cabin where there is stowage space; otherwise they are checked free of charge.", "src": [ "s2", "s4" ] }, "cabin_stowage": { "value": true, "detail": "Yes where the cabin has stowage facilities and space (first-come, first-served); crew help stow the aid, and a wheelchair or its parts (wheels, cushion) may go in the overhead bin or under the seat, with the cabin stowage closet available to passengers who pre-board. Note the wheelchair page's caveat: because of cabin limits a passenger's own wheelchair generally has to be checked.", "src": [ "s2", "s4", "s1" ] }, "gate_delivery": { "value": true, "detail": "\"除另有规定外，在靠近客舱门的地方接受托运和交回助残设备\" — aids are accepted and returned close to the cabin door; checked aids are the first items taken out of the hold and delivered to the cabin door. A passenger who prefers to collect the aid in the baggage-claim area must be accommodated.", "src": [ "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published — Lucky Air states no weight limit for a manual wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no wheelchair dimensions appear on Lucky Air's disability, wheelchair or baggage pages.", "src": [], "basis": null }, "notes": "Aids must be tagged and the identification stub given to the passenger; aids and any detached parts should be properly packed to prevent loss or damage; mobility aids are loaded in priority to other cargo and baggage and must travel on the same aircraft as their owner.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no size limit is given for the in-cabin stowage closet or for an aid carried into the cabin.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"祥鹏航禁止携带非密封型电池驱动的电动轮椅\" and, in the dangerous-goods table, \"非密封性（溢漏型）电池驱动轮椅或其他类似移动辅助装置的助行器，禁止作为手提行李及托运行李运输\" — spillable wet-cell wheelchairs are prohibited as both hand and checked baggage.", "src": [ "s3" ] }, "non_spillable": { "value": false, "detail": "Prohibited: \"装有符合特殊规定A67的密封型湿电池或符合特殊规定A199的镍氢电池或符合A123的干电池的电动轮椅或其他类似助行器，禁止携带\" — sealed non-spillable wet (A67), NiMH (A199) and dry-cell (A123) powered wheelchairs are all refused. This is far stricter than the ICAO/IATA norm.", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only if the battery can be removed: \"装有锂电池的轮椅…锂电池必须符合UN38.3测试的各项要求，且必须卸下电池带进客舱并填写特种行李机长通知单\". A wheelchair with a non-removable lithium battery is prohibited. The dangerous-goods table marks this row as requiring operator approval and captain notification.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No allowance exists: \"祥鹏航禁止携带…不可拆卸的锂电池驱动的电动轮椅\" — a wheelchair whose lithium battery cannot be removed is refused, so no watt-hour figure applies to a battery that stays in the chair.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"电池不得超过300Wh，若轮椅运行时需安装2块电池的，则每块电池不得超过160Wh\" — the removed battery must not exceed 300 Wh; where the chair needs two batteries to operate, each must not exceed 160 Wh. The removed battery is carried in the cabin.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"每位轮椅旅客最多可携带一块不超过300Wh的备用电池，或两块各不超过160Wh的备用电池乘机\" — one spare of up to 300 Wh, or two spares of up to 160 Wh each.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "One spare up to 300 Wh, or two spares of up to 160 Wh each — maximum count 2. Spares travel in the cabin, each individually protected against short circuit.", "src": [ "s3" ] }, "removal_required": { "value": true, "detail": "Yes — \"必须卸下电池带进客舱\": the lithium battery must be removed from the chair and carried into the cabin; a chair whose battery cannot be removed is refused altogether.", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "\"承运人应确保电池拆下做好保护以防止短路，例如：可将电池放入封闭的电池专用盒内\" — the removed battery must be protected against short circuit, for example by placing it in a closed, dedicated battery case; spares must be individually protected.", "src": [ "s3" ] }, "documentation": { "value": true, "detail": "The battery must meet every UN 38.3 test requirement and a 《特种行李机长通知单》 (special-baggage captain notification form) must be completed; wheelchair passengers also complete the 《特殊旅客服务需求单》 (Special Passenger Service Request Form) at the ticket office or check-in desk.", "src": [ "s3", "s1" ] } }, "allowed": { "value": "conditional", "detail": "Only a chair driven by a REMOVABLE lithium battery is accepted. It must be checked (never carried in the cabin), needs operator approval and captain notification, must meet UN 38.3, and the passenger must contact staff at the airport on the day of travel to complete the checking-in formalities. All other battery types are refused (see the battery fields).", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered wheelchair is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Lucky Air states no maximum size for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Same rule as for manual chairs: aids are accepted and returned close to the cabin door, are the first items unloaded from the hold, and are delivered to the cabin door as quickly as possible.", "src": [ "s4" ] }, "notes": "Because sealed lead-acid/gel, NiMH, dry-cell and non-removable-lithium chairs are all refused, in practice only a chair with a removable lithium-ion battery of ≤300 Wh (or 2 × ≤160 Wh) can fly on Lucky Air." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "An airworthiness-approved on-board narrow aisle wheelchair is offered, but only on international and domestic flights departing Kunming, Chengdu and Lijiang. No more than 2 such passengers on Kunming departures and 1 on Chengdu/Lijiang departures, first-come first-served; request at least 48 h ahead and arrive 2 h before departure.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — Lucky Air does not say whether any of its aircraft has an accessible lavatory; it states only that crew will help a passenger use the on-board wheelchair to and from the lavatory.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Free ground staff assistance, ground wheelchair, on-board narrow aisle chair, lift vehicles and accessible buggies/shuttles are provided; crew assist to and from the lavatory with the on-board wheelchair and with stowing/retrieving items. Ground staff may not lift or carry a passenger by hand or on their shoulders except in an evacuation, and a passenger must not be left unattended for more than 30 minutes.", "src": [ "s4" ] }, "seating": { "value": true, "detail": "A passenger who boards on the aisle chair and cannot transfer over a fixed armrest must be given an aisle seat with a movable armrest or an easy-access seat; a companion is seated immediately next to the passenger; service-dog users and passengers with limited leg movement get a first-row or extra-legroom aisle seat. Passengers with psychiatric disabilities may not be seated at emergency exits.", "src": [ "s4" ] } }, "damage_liability": { "value": "No waiver may be required: passengers cannot be made to sign away claims for damaged or lost mobility aids", "detail": "\"不得要求具备乘机条件的残疾人签署免责文件，放弃其对助残设备损坏或丢失进行索赔的权利.\" Aids must be tagged with the stub given to the passenger, packed to prevent loss or damage, loaded in priority to other cargo and baggage, and arrive on the same aircraft. No compensation ceiling for mobility aids is published.", "src": [ "s4" ] }, "aircraft_hold_note": "Lucky Air publishes no hold-door aperture or maximum wheelchair dimensions; electric wheelchairs must always travel in the hold." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Headline risk: Lucky Air's dangerous-goods page refuses far more than most carriers — wheelchairs powered by sealed non-spillable wet (A67), NiMH (A199) or dry-cell (A123) batteries are prohibited, spillable wet-cell chairs are prohibited, and chairs with a NON-REMOVABLE lithium battery are prohibited. Only a chair with a removable lithium battery (≤300 Wh, or 2 × ≤160 Wh when two are needed to drive it) is accepted, battery removed into the cabin, with operator approval and captain notification. Owners of typical modern non-removable-battery power chairs should treat this as a refusal and confirm with the airline before booking. Other points: unaccompanied passengers who would need help in an evacuation are capped at 4 per segment on A320/B737 and 6 on A321/A330; the airline answers assistance requests within 24 h; approved passengers must arrive 2 h before departure and check aids in at least 60 min before departure. Lucky Air is part of the HNA/Fangda group (its online chat runs on im.hnair.com), but every fact above comes from luckyair.net's own pages. The site renders help articles client-side; the pages were read through Lucky Air's own CMS API (fe-cms-gateway) that serves the URLs listed here.", "searched_urls": [ "https://www.luckyair.net/", "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9aa39", "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9a9e0", "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9a9f2", "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9aa05", "https://www.luckyair.net/micro/main/contactus/641d4bbf230c607e69a9a99d", "https://www.luckyair.net/micro/main/help/641d4bbf230c607e69a9aa23" ] } }, { "schema_version": "1.1", "slug": "lufthansa", "name": "Lufthansa", "iata_code": "LH", "icao_code": "DLH", "country": "Germany", "region": "Europe", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.lufthansa.com/", "sources": [ { "id": "s1", "title": "Services for passengers with reduced mobility (travelling with your own wheelchair)", "url": "https://www.lufthansa.com/de/en/passengers-using-wheelchairs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Conditions for the carriage of wheelchair batteries", "url": "https://www.lufthansa.com/de/en/wheelchair-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Accessible travel", "url": "https://www.lufthansa.com/de/en/accessible-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Information about accessible travel to and from the USA (cargo door table, CROs)", "url": "https://www.lufthansa.com/de/en/advice-for-travellers-with-special-needs-to-and-from-the-usa", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Register your assistance requirements online", "url": "https://www.lufthansa.com/de/en/special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Information form on Electric Mobility Devices (PDF)", "url": "https://www.lufthansa.com/content/dam/lh/documents/prepare-for-your-trip/special-travel-needs/travel-with-needs/LH_electric_mobility_device_form_en-de.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Germany — assistance requests (freephone 0800 8384267)", "number": "+49 800 8384267", "hours": null, "region": "DE", "src": [ "s3" ] }, { "label": "USA — Lufthansa Group accessible travel line (call at least 72 hours before your flight); the same number is published by Brussels Airlines and Discover Airlines", "number": "+1 800 645 3880", "hours": null, "region": "US", "src": [ "s4" ] }, { "label": "USA — Lufthansa Medical Desk, the Lufthansa Group desk also published by Discover Airlines", "number": "+1 516 279 1768", "hours": "Mon–Fri 09:00–17:00 EST", "region": "US", "src": [ "s3", "s4" ] }, { "label": "USA — relay service for hearing-impaired passengers", "number": "+1 866 846 4283", "hours": "Mon–Fri 08:00–24:00 EST; Sat–Sun 08:00–22:30 EST", "region": "US", "src": [ "s4" ] } ], "email": [ { "label": "Battery-powered mobility aids — send the electric mobility device form here; dlh.de is Deutsche Lufthansa AG's own mail domain", "address": "specialcases@dlh.de", "src": [ "s1", "s5" ] }, { "label": "Lufthansa Medical Operation Centre (MOC), as labelled on lufthansa.com, and the address for assistance-dog forms; dlh.de is Deutsche Lufthansa AG's own mail domain", "address": "specialservice@dlh.de", "src": [ "s3", "s5" ] } ], "web_form": [ { "label": "Register your assistance requirements online", "url": "https://www.lufthansa.com/de/en/special-needs", "src": [ "s5" ] }, { "label": "Information form on Electric Mobility Devices (PDF)", "url": "https://www.lufthansa.com/content/dam/lh/documents/prepare-for-your-trip/special-travel-needs/travel-with-needs/LH_electric_mobility_device_form_en-de.pdf", "src": [ "s1", "s6" ] } ], "relay": [ { "label": "North America — Telecommunication Relay Service (TRS)", "detail": "Dial 711 first, then 800 645 3880, for relaying to the TRS; available 24/7 including holidays", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Services for passengers with reduced mobility", "url": "https://www.lufthansa.com/de/en/passengers-using-wheelchairs", "src": [ "s1" ] }, { "label": "Conditions for the carriage of wheelchair batteries", "url": "https://www.lufthansa.com/de/en/wheelchair-batteries", "src": [ "s2" ] }, { "label": "Accessible travel to and from the USA (aircraft cargo door sizes)", "url": "https://www.lufthansa.com/de/en/advice-for-travellers-with-special-needs-to-and-from-the-usa", "src": [ "s4" ] }, { "label": "Accessible travel", "url": "https://www.lufthansa.com/de/en/accessible-travel", "src": [ "s3" ] } ], "notes": "Lufthansa's Medical Operation Centre also has a fax: +49 69 69 68 36 77 (Mon–Fri 08:30–20:00, Sat/Sun and public holidays 08:30–16:30). Complaint Resolution Officials (CROs) are available during operating hours at all Lufthansa destinations in the USA and at Frankfurt and Munich." }, "policy": { "notice_hours": { "value": 72, "detail": "Strictest published deadline: for travel to/from the USA, 'Please phone us at least 72 hours before your flight on 1-800-645-3880'. Otherwise: 'Please let us know what assistance you require no later than 48 hours before departure' — without advance registration Lufthansa says neither the service nor travel on the booked flight can be guaranteed. Battery-powered mobility aids must also be cleared in advance by emailing the electric mobility device form to specialcases@dlh.de; no lead time is published for that.", "src": [ "s1", "s3", "s4", "s5" ] }, "how_to_request": { "value": "Register online at lufthansa.com/de/en/special-needs, by phone (Germany 0800 8384267; USA 1-800-645-3880) or through your travel agency; battery-powered mobility aids also need the electric mobility device form emailed to specialcases@dlh.de", "detail": "One online form covers a whole itinerary including connections; it is available in German and English only and requires a completed booking. Lufthansa asks you to 'specify its dimensions, weight and special features (e.g. foldable, battery-powered, sports wheelchair)'.", "src": [ "s1", "s3", "s5" ] }, "fee_charged": { "value": false, "detail": "'At the airport, you will be provided with a wheelchair free of charge. You can also transport your own (foldable) wheelchair in the cargo hold free of charge.' Up to two mobility aids travel free.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "'You can take up to two mobility aids (e.g. a wheelchair or walking frame) with you free of charge, either in the cabin or in the cargo hold.'", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Your own foldable wheelchair travels free in the cargo hold, and up to two mobility aids may be carried free in the cabin or the hold.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published for a wheelchair. Lufthansa says 'You can take up to two mobility aids (e.g. a wheelchair or walking frame) with you free of charge, either in the cabin or in the cargo hold', but the same page also says 'Your own wheelchair will be carried in the cargo hold' and describes the foldable chair being tagged 'Delivery at aircraft' at check-in and loaded at the aircraft. No in-cabin stowage space, closet or size limit for a folding chair is published.", "src": [ "s1" ] }, "gate_delivery": { "value": "conditional", "detail": "At most stations you can use a foldable wheelchair until the gate; at check-in it gets a 'Delivery at aircraft' tag and is loaded directly at the aircraft. On arrival it is returned at the aircraft or at the latest at baggage claim — but NOT at the aircraft at Addis Ababa, Asmara, Billund, Cagliari, Catania, Hamburg, Hannover, Nuremberg, Olbia, Palermo, Riyadh, Stuttgart or Valencia.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Lufthansa publishes no maximum wheelchair weight; it asks you to state the chair's weight when registering so transport can be planned.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 120, "width_cm": 182, "length_cm": null, "detail": "Cargo-door aperture, not a stated maximum chair size. Smallest in Lufthansa's published table is the A320/A321 at 120 cm / 47.2 in high x 182 cm / 71.7 in wide. The table covers A319 and larger only; the wheelchair page separately warns that 'smaller aircraft may have size restrictions, e.g. a cargo door width of only 71 cm'.", "src": [ "s1", "s4" ], "basis": "hold_door" }, "notes": "Lufthansa asks you to specify the chair's dimensions, weight and special features (foldable, battery-powered, sports wheelchair) when registering.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Lufthansa publishes no in-cabin stowage dimensions for a folding wheelchair.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Wet batteries: carried as checked baggage with carrier's approval. The battery must be securely attached, disconnected, and its terminals protected against short circuit. 'The battery can only be accepted if it can be transported in an upright position. If this is not possible, the battery must be removed and the wheelchair can only be accepted without it' — the battery then travels only as cargo.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Non-spillable dry or gel-type batteries: checked baggage yes, cabin no, carrier's approval required. Battery securely attached, terminals protected (e.g. in a battery container). If the battery is designed to be removed (e.g. a foldable chair) it must be removed, its terminals insulated, and transported in strong packaging in the cargo compartment.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Non-spillable lithium-ion: checked baggage yes; cabin only for removable batteries. Carrier's approval required. Battery securely attached with terminals protected, and it must meet UN Manual of Tests and Criteria Part III sub-section 38.3 — proof required at booking or check-in (manufacturer's certificate or personal written confirmation).", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "From 1 October 2025 a wheelchair or mobility aid with a permanently installed, non-removable lithium battery is limited to no more than two batteries of up to 160 Wh each. Bookings confirmed before 1 October 2025, or trips started before that date, are grandfathered and will still be carried. The electric mobility device form repeats it: 'a limit of max. 2 batteries with max. 160 Wh each'.", "src": [ "s1", "s6" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "For batteries designed to be removed (e.g. foldable wheelchairs) the battery must be removed, terminals insulated, individually packed in a protective container supplied by the passenger, and carried as additional carry-on baggage. 'The battery's watt-hour rating must not exceed 300 Wh.'", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'A maximum of one spare battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh may be carried', in the cabin, individually packed in a protective container.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Either one spare of up to 300 Wh, or two spares of up to 160 Wh each — carried in the cabin as additional carry-on baggage.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only where the battery is designed to be removed (e.g. foldable wheelchairs): a removable lithium-ion battery must come out and travel in the cabin; a removable dry/gel battery must come out and travel in strong packaging in the cargo compartment. A wet battery must be removed only if it cannot be carried upright, and then goes as cargo, not with the chair.", "src": [ "s2" ] }, "terminals": { "value": "Terminals must be protected against short circuit; wet batteries must also be disconnected", "detail": "For every battery type the terminals must be protected to prevent short circuits, e.g. by being enclosed in a battery container; removed batteries have their terminals insulated (e.g. taped over). Wet batteries must in addition be disconnected.", "src": [ "s2" ] }, "documentation": { "value": "Information form on Electric Mobility Devices sent to specialcases@dlh.de, plus UN 38.3 proof for lithium-ion", "detail": "Lithium-ion batteries must meet the UN Manual of Tests and Criteria Part III, 38.3, with proof at booking or check-in — a manufacturer's certificate or a personal written confirmation. Lufthansa also requires its electric mobility device form (technical details of the device) to be emailed to specialcases@dlh.de in advance; the form's checklist has you confirm that 'the safety data sheet or certificate for air transport of the battery' is attached to that email and that the manufacturer's handbook is available on request.", "src": [ "s1", "s2", "s5", "s6" ] } }, "allowed": { "value": "conditional", "detail": "Battery-driven wheelchairs are accepted as checked baggage but 'carrier's approval is required' for every battery type, and Lufthansa must first check the device: complete the Information form on Electric Mobility Devices and email it to specialcases@dlh.de so it can decide whether transport is possible.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum wheelchair weight published; Lufthansa asks for the chair's weight when the device is registered so it can assess carriage.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 120, "width_cm": 182, "length_cm": null, "detail": "Cargo-door aperture, not a stated chair limit. Smallest in the published table: A320/A321 120 x 182 cm (47.2 x 71.7 in); A319 124 x 182 cm; A330-300 166 x 272 cm; A340-300 168 x 270 cm; A350 175 x 285 cm; A380 168 x 279 cm; B747-8 167 x 279 cm; B787 170 x 269 cm.", "src": [ "s4" ], "basis": "hold_door" }, "gate_delivery": { "value": "conditional", "detail": "After landing your own wheelchair is returned either directly at the aircraft or, at the latest, at baggage claim. Return at the aircraft is not possible at Addis Ababa, Asmara, Billund, Cagliari, Catania, Hamburg, Hannover, Nuremberg, Olbia, Palermo, Riyadh, Stuttgart or Valencia.", "src": [ "s1" ] }, "notes": "The 1 October 2025 change is the one to check before booking: a mobility aid with a permanently installed, non-removable lithium battery is limited to a maximum of two batteries of up to 160 Wh each. Bookings confirmed, or trips started, before 1 October 2025 are exempt." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "'For passengers with reduced mobility, our aircraft have a specially developed onboard wheelchair that also enables use of the toilet on board... The latter has a seat width of 36 cm.' Be prepared to transfer from your own chair to it.", "src": [ "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "'All our long-haul aircraft have accessible toilets.' On short-haul flights space in the washroom and the aisles is generally limited.", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "Cabin crew assist with boarding and disembarking, stowing carry-on baggage and aids, getting to and from the toilet using the onboard wheelchair, and preparing meals — but 'for safety reasons, they are not allowed to help you with any physical lifting or carrying'. A physical transfer by crew is therefore not offered: 'Do you require additional support? If so, you will need a travelling companion who is at least 18 years old.'", "src": [ "s1" ] }, "seating": { "value": "Almost all seats have movable armrests; exit rows and some Allegris and upper-deck seats are excluded", "detail": "Exit-row seats are excluded on every aircraft type. B747-400/-8 upper-deck seats are unsuitable for WCHS and WCHC. On the A350-900 Allegris cabin, First 1K is not suitable for WCHC; Business Suites 2A–K and 8A–K, Privacy Seats 3/5/7/9/11 A+K and Extra Space Seats 3E, 5F, 9E, 11F are not suitable for WCHC; Economy rows 19–K, 26A–C and 26H–K are not suitable for WCHC, WCHS or WCHR.", "src": [ "s1" ] } }, "damage_liability": { "value": "Lufthansa waives the Montreal Convention limits of liability where it is responsible for damage to a mobility aid", "detail": "'If your mobility aid is damaged during transport and we are responsible, we will waive the limits of liability set out in the Montreal Convention.' A loan wheelchair matching your functional and safety needs is provided while yours is returned, repaired or replaced (or your own hire cost is reimbursed within 30 days); Lufthansa pays for repair or replacement with a device of comparable function and safety, or deals directly with your preferred vendor.", "src": [ "s1", "s4" ] }, "aircraft_hold_note": "Lufthansa publishes cargo door height x width per aircraft (cm / in): A319 124/48.8 x 182/71.7; A320 and A321 120/47.2 x 182/71.7; A330-300 166/65.4 x 272/107.1; A340-300 168/66.1 x 270/106.3; A340-600 168/66.1 x 265/104.3; A350 175/68.9 x 285/112.2; A380 168/66.1 x 279/109.8; B747-400 167/65.7 x 264/103.9; B747-8 167/65.7 x 279/109.8; B787 170/66.9 x 269/105.9. The table does not cover the regional aircraft Lufthansa operates through Lufthansa CityLine / Lufthansa City Airlines, and the wheelchair page separately warns of a cargo door width 'of only 71 cm' on smaller aircraft." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Verified on lufthansa.com: 'as of 1 October 2025, wheelchairs or other mobility aids with a permanently installed, non-removable lithium battery, will be subject to a limit of no more than two batteries with a capacity of up to 160 Wh each. If your booking request was already confirmed before 1 October 2025 or if you started your trip before 1 October, your wheelchair or mobility aid will still be transported.' Removable lithium batteries keep the older limits: 300 Wh per removed battery, plus one spare of 300 Wh or two of 160 Wh, all in the cabin; the electric mobility device form puts it as 'either max. 2 batteries up to 300 Wh each, incl. 1 spare battery - or max. 4 batteries up to 160 Wh each, incl. max. 2 spare batteries'. ADVANCE NOTICE: 48 hours is the global registration deadline, but flights to/from the USA ask for a call at least 72 hours ahead, so 72 is recorded as the strictest published deadline. CABIN STOWAGE: Lufthansa offers 'either in the cabin or in the cargo hold' for up to two mobility aids generally, yet states 'Your own wheelchair will be carried in the cargo hold', so cabin carriage of a folding chair is recorded as not published. CONTRADICTION TO RE-CHECK: the reduced-mobility page warns that smaller aircraft may have 'a cargo door width of only 71 cm', while the USA page's table gives 182 cm / 71.7 in as the narrowest published width — the '71 cm' looks like an inches/centimetres slip, but the German page carries the identical wording ('eine Laderaumtürbreite von nur 71 cm', checked 2026-07-29), no Lufthansa page resolves it, and the table omits the CityLine regional fleet entirely. Every battery-powered mobility aid needs prior carrier approval via specialcases@dlh.de, so 'conditional' is used throughout the battery block. Cabin crew are 'not allowed to help you with any physical lifting or carrying', so transfer assistance is conditional. Passengers are carried under EU Regulation 1107/2006, and under 14 CFR Part 382 to/from the USA.", "searched_urls": [ "https://www.lufthansa.com/de/en/passengers-using-wheelchairs", "https://www.lufthansa.com/de/en/wheelchair-batteries", "https://www.lufthansa.com/de/en/accessible-travel", "https://www.lufthansa.com/de/en/advice-for-travellers-with-special-needs-to-and-from-the-usa", "https://www.lufthansa.com/de/en/special-needs", "https://www.lufthansa.com/content/dam/lh/documents/prepare-for-your-trip/special-travel-needs/travel-with-needs/LH_electric_mobility_device_form_en-de.pdf", "https://www.lufthansa.com/de/en/wheelchairs-and-mobility-aids", "https://www.lufthansa.com/de/en/travelling-with-special-needs", "https://www.lufthansa.com/de/en/seat-maps", "https://www.lufthansa.com/de/en/carry-on-baggage", "https://www.lufthansa.com/de/en/special-baggage", "https://www.lufthansa.com/de/de/passengers-using-wheelchairs", "https://www.lufthansa.com/de/de/wheelchair-batteries", "https://www.lufthansa.com/de/en/dangerous-goods", "https://www.lufthansa.com/de/en/mobility-aids", "https://www.lufthansa.com/de/en/transport-of-mobility-aids" ] } }, { "schema_version": "1.1", "slug": "lufthansa-cargo", "name": "Lufthansa Cargo", "iata_code": "LH", "icao_code": "GEC", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.lufthansa-cargo.com", "sources": [ { "id": "s1", "title": "Our fleet", "url": "https://www.lufthansa-cargo.com/en/fleet-ulds/fleet", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Partnerships & Subsidiaries", "url": "https://www.lufthansa-cargo.com/en/ci/partnerships-subsidiaries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Facts & Figures", "url": "https://www.lufthansa-cargo.com/en/ci/facts-figures", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "IATA airline member profile — Lufthansa Cargo (legal name: Lufthansa Cargo Aktiengesellschaft)", "url": "https://www.iata.org/en/about/members/airline-list/lufthansa-cargo/236/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channels exist: Lufthansa Cargo sells freight capacity only. Its published contacts are cargo booking, shipment-support and claims desks." }, "policy": { "notice_hours": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Lufthansa Cargo AG is an all-cargo (freighter) airline with no passenger service of its own, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. Lufthansa Cargo's own fleet page states: \"The core of Lufthansa Cargo is our fleet. It compromises state-of-the-art Boeing 777F long-haul freighters and Airbus A321F medium-haul freighters and the belly capacities of Lufthansa Passage aircraft\" — 18 Boeing 777F, 4 Airbus A321F, plus 2,150 Road Feeder Service trucks. Every aircraft Lufthansa Cargo AG operates is a freighter; the belly capacity it sells is on passenger aircraft operated by OTHER Lufthansa Group airlines (Lufthansa Airlines, Austrian, Brussels Airlines, Discover, ITA Airways, SunExpress). The Partnerships page calls it \"Europe's largest air cargo carrier\", and Facts & Figures reports the business purely in freight tonne-kilometres. IMPORTANT AMBIGUITY: this record carries IATA designator LH, which is shared with Deutsche Lufthansa AG's passenger operation. A traveller holding an \"LH\" ticket is flying Lufthansa the passenger airline, not Lufthansa Cargo — its wheelchair policy belongs to the separate Lufthansa record, and nothing here should be read as Lufthansa's passenger policy.", "searched_urls": [ "https://lufthansa-cargo.com/", "https://www.lufthansa-cargo.com/en/home", "https://www.lufthansa-cargo.com/en/profile", "https://www.lufthansa-cargo.com/en/fleet-ulds/fleet", "https://www.lufthansa-cargo.com/en/ci/facts-figures", "https://www.lufthansa-cargo.com/en/ci/partnerships-subsidiaries", "https://www.iata.org/en/about/members/airline-list/lufthansa-cargo/236/" ] } }, { "schema_version": "1.1", "slug": "lufthansa-city-airlines", "name": "Lufthansa City Airlines", "iata_code": "VL", "icao_code": "LHX", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.lufthansa-city.com/", "sources": [ { "id": "s1", "title": "Accessible travel", "url": "https://www.lufthansa-city.com/en/information/before-your-flight/accessible-travel.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Electric mobility device information form (PDF, August 2025)", "url": "https://www.lufthansa-city.com/media/downloads/en/electric-mobility-device-information-form_202508.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Customer service & contact", "url": "https://www.lufthansa-city.com/en/customer-service.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage", "url": "https://www.lufthansa-city.com/en/information/before-your-flight/baggage.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Germany — Lufthansa City Airlines customer service (printed 0800 42 83 292)", "number": "+49 800 42 83 292", "hours": "08:00–22:00 CET", "region": "DE", "src": [ "s3" ] }, { "label": "International — Lufthansa City Airlines customer service", "number": "+49 69 86798129", "hours": "08:00–22:00 CET", "region": "INT", "src": [ "s3" ] }, { "label": "Assistance registration via partner Lufthansa, Germany (printed 0 800 - 83 84 267)", "number": "+49 800 83 84 267", "hours": null, "region": "DE", "src": [ "s1" ] } ], "email": [ { "label": "Battery-powered wheelchair registration — send the completed electric mobility device form here; dlh.de is Deutsche Lufthansa AG's mail domain and the desk is shared with Lufthansa", "address": "specialcases@dlh.de", "src": [ "s1", "s2" ] }, { "label": "PWD desk — passengers needing mobility or other assistance (Mon-Fri 08:30-20:00; Sat/Sun/holidays 08:30-16:30); dlh.de is Deutsche Lufthansa AG's mail domain, shared with Lufthansa", "address": "specialservice@dlh.de", "src": [ "s1" ] }, { "label": "Medical Operation Centre — medical clearance (daily 06:00-22:30); dlh.de is Deutsche Lufthansa AG's mail domain, shared with Lufthansa", "address": "medicaloperation@dlh.de", "src": [ "s1" ] } ], "web_form": [ { "label": "Register assistance requirements online (Lufthansa City Airlines links to partner Lufthansa's special-needs page)", "url": "https://www.lufthansa.com/de/en/special-needs", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Accessible travel", "url": "https://www.lufthansa-city.com/en/information/before-your-flight/accessible-travel.html", "src": [ "s1" ] }, { "label": "Electric mobility device information form (PDF)", "url": "https://www.lufthansa-city.com/media/downloads/en/electric-mobility-device-information-form_202508.pdf", "src": [ "s2" ] } ], "notes": "specialcases@dlh.de, specialservice@dlh.de and medicaloperation@dlh.de are Lufthansa Group (dlh.de) desks printed on Lufthansa City Airlines' own accessible-travel page. The airline publishes no separate accessibility phone line of its own; it directs assistance registration to partner Lufthansa." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please let us know what assistance you require via the contact options at least 48 hours before departure… we cannot guarantee the best assistance for bookings made at shorter notice.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Register online via partner Lufthansa's special-needs page or by phone; battery-powered wheelchairs by emailing the electric mobility device form to specialcases@dlh.de", "detail": "Assistance is registered by telephone (0 800 - 83 84 267, partner Lufthansa) or online via Lufthansa's registration page; if booking by phone or through an agency, state the requirement before completing the booking. A battery wheelchair additionally requires the PDF form emailed to specialcases@dlh.de.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"In addition, we can transport up to two mobility aids (e.g. wheelchair or walking frame) free of charge either in the cabin or in the hold.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to two mobility aids (e.g. wheelchair or walking frame) are carried free of charge, in the cabin or in the hold.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Up to two mobility aids (e.g. wheelchair or walking frame) are transported free of charge either in the cabin or in the hold.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "The airline states mobility aids \"e.g. wheelchair or walking frame\" can be transported \"either in the cabin or in the hold\". No folding requirement, size limit or in-cabin stowage dimensions are published.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published — the accessible-travel page says nothing about returning a chair at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a manual wheelchair appears on the accessible-travel or baggage page; the baggage page refers travellers to partner Lufthansa.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. The electric mobility device form asks the passenger to state the chair's folded weight, length, width and height, but Lufthansa City Airlines publishes no maximum.", "src": [], "basis": null }, "notes": "The form asks whether the backrest folds and whether parts are removed for transport, which points to a case-by-case assessment rather than a published size limit.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage dimensions are given for a folding manual chair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "WCBW spillable wet cell: \"Only accepted as checked baggage provided the device can be loaded, stowed, secured and unloaded always in an upright position.\"", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "WCBD non-spillable or dry cell (gel, nickel-cadmium, nickel-metal hydride, sealed lead-acid): \"Max. 1 spare wet, non-spillable battery or 2 spare nickel-metal hydride (NiMH) or dry cell batteries. Acceptance of removed and spare battery(ies) in checked baggage only.\"", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Both removable (WCLX) and manufacturer-installed non-removable (WCLB) lithium batteries are covered by the form. Removable batteries and spares must be carried in the passenger cabin; a non-removable battery must have its terminals protected from short circuits and its circuits isolated.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. For a battery \"permanently installed by the manufacturer's design / non-removable\" the form requires only short-circuit protection of the terminals and isolation of the electrical circuits — no watt-hour cap is stated.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Removable batteries and spare batteries must be carried in the passenger cabin. For those the following limit is applicable: either max. 2 batteries up to 300 Wh each, incl. 1 spare battery, or max. 4 batteries up to 160 Wh each, incl. max. 2 spare batteries.\"", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "A spare may be up to 300 Wh in the \"max. 2 batteries up to 300 Wh each, incl. 1 spare battery\" configuration; in the alternative configuration up to two spares of max. 160 Wh each are allowed.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Either 1 spare where batteries are up to 300 Wh each (max. 2 batteries in total), or two spares where each battery is up to 160 Wh (max. 4 batteries in total). The maximum count is therefore 2.", "src": [ "s2" ] }, "removal_required": { "value": true, "detail": "Lithium: \"Removable batteries and spare batteries must be carried in the passenger cabin\" — a removable battery does not stay in the chair. A battery permanently installed by the manufacturer may remain in the device with terminals protected and circuits isolated. Removed non-spillable/dry-cell batteries are accepted in checked baggage only.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"In any case: electrical circuits must be interrupted; protect exposed battery terminals from short circuit, e.g. with adhesive tape, to prevent unintentional activation of the device; when transporting including the battery, switch the device completely off — remove the key and deactivate it via the joystick, switch, button or other isolating mechanism intended by the manufacturer.\"", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "The \"Electric mobility device information form\" must be completed and emailed to specialcases@dlh.de: booking code, device type (battery wheelchair / manual chair plus power add-on / scooter), manufacturer, model, folded weight and dimensions, whether the battery is removable, number of batteries and spares, and the lithium-ion battery rating in Wh.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "\"If you are travelling with your own battery-powered wheelchair, you must ascertain in advance for safety reasons whether this battery may be carried on an aircraft… Based on the details you provide, we will check whether it is possible to transport your battery-powered wheelchair.\" Prior case-by-case clearance is therefore required.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — the form asks for the device's weight in kg but no maximum is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — the form asks for length, width and height in cm (folded where possible) but no maximum is stated.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — nothing is said about returning a powered chair at the aircraft door.", "src": [] }, "notes": "Removed and spare batteries must be transported in the manufacturer's original packaging or other suitable, sturdy packaging. Battery-powered mobility aids are treated as dangerous goods." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Lufthansa City Airlines' own pages do not say whether an on-board aisle wheelchair is carried on its A319/A320neo fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published on Lufthansa City Airlines' site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published in detail; the page has a \"Passengers requiring wheelchairs\" section referring to services \"at the airport and on board\" without stating what transfer help is provided.", "src": [] }, "seating": { "value": true, "detail": "\"Almost all seats on the Lufthansa City Airlines fleet have moveable armrests which make access to your seat easier.\" Seat choice is free subject to safety restrictions; a seating device used on the seat must be checked beforehand by the Medical Operation Centre.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published — the accessible-travel and baggage pages say nothing about liability for damaged mobility aids; the baggage page refers travellers to partner Lufthansa.", "src": [] }, "aircraft_hold_note": "Fleet pages list only the Airbus A319-100 and Airbus A320neo. No hold-door aperture or maximum wheelchair dimensions are published." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Lufthansa City Airlines (LHX) publishes its own accessible-travel page and, critically, hosts its own \"Electric mobility device information form\" (August 2025) on lufthansa-city.com — that PDF is the source of every battery figure here, so no Lufthansa mainline policy has been imported. The airline does state \"All important information for your accessible journey is summarised on the website of our partner Lufthansa\" and routes assistance registration, booking and baggage questions to lufthansa.com, so Lufthansa Group handling should be expected in practice. Booking is on lufthansa.com; the airline's own site has no booking engine. Short-haul European network only, so no DOT Complaints Resolution Official page exists.", "searched_urls": [ "https://www.lufthansa-city.com/en/information/before-your-flight/accessible-travel.html", "https://www.lufthansa-city.com/media/downloads/en/electric-mobility-device-information-form_202508.pdf", "https://www.lufthansa-city.com/en/information/before-your-flight/baggage.html", "https://www.lufthansa-city.com/en/customer-service.html" ] } }, { "schema_version": "1.1", "slug": "lufthansa-cityline", "name": "Lufthansa CityLine", "iata_code": "CL", "icao_code": "CLH", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.lufthansacityline.com/", "sources": [ { "id": "s1", "title": "Lufthansa CityLine — Home (\"Book a flight\" links to lufthansa.com)", "url": "https://www.lufthansacityline.com/en/home.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Company — An airline for Europe", "url": "https://www.lufthansacityline.com/en/company.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact — corporate address", "url": "https://www.lufthansacityline.com/en/service/contact.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessibility statement for lufthansacityline.com", "url": "https://www.lufthansacityline.com/en/service/accessibility-statement.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Germany — Lufthansa CityLine GmbH corporate switchboard (not an accessibility line)", "number": "+49 69 696 0", "hours": null, "region": "DE", "src": [ "s3" ] } ], "email": [ { "label": "Lufthansa CityLine GmbH general enquiries (corporate, not an accessibility desk) — dlh.de is Deutsche Lufthansa AG's mail domain", "address": "lh-cityline@dlh.de", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [], "notes": "Lufthansa CityLine publishes no accessibility or special-assistance contact of its own. The only contacts on its site are the corporate address at Munich Airport (Südallee 15, D-85356 München), the switchboard +49 69 696 0 and lh-cityline@dlh.de. Every passenger-facing function on the site — booking, baggage, service — is a link to lufthansa.com." }, "policy": { "notice_hours": { "value": null, "detail": "Not published — lufthansacityline.com is a corporate site with no passenger assistance content.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published by Lufthansa CityLine. The only passenger-facing route on its site is the \"Book a flight\" link to lufthansa.com; no assistance-request channel of its own is given.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published — no baggage or mobility-aid carriage terms appear anywhere on lufthansacityline.com.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published — no mobility-aid allowance is stated.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published — the site carries no conditions of carriage, baggage rules or wheelchair policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no wheelchair dimensions appear on lufthansacityline.com.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on lufthansacityline.com.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on lufthansacityline.com.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on lufthansacityline.com.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": null, "detail": "Not published — the site has no dangerous-goods or battery page of any kind.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — the fleet pages describe aircraft types only, with no cabin accessibility information.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published.", "src": [] }, "seating": { "value": null, "detail": "Not published — no seating or armrest information appears on lufthansacityline.com.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published — the site carries no conditions of carriage or baggage liability terms.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Lufthansa CityLine GmbH is \"a wholly owned subsidiary of Deutsche Lufthansa AG\" operating hub traffic at Frankfurt and Munich (company page). Its website is corporate only: its own accessibility statement says the site \"provides essential information about the company, its fleet, and its corporate responsibility activities\" plus jobs — and indeed there is no booking engine, no conditions of carriage, no baggage page, no dangerous-goods page and no special-assistance page. Every passenger function is a link to lufthansa.com (\"Book a flight\"). Nothing on the CityLine site states that Lufthansa's mobility-aid policy applies to CityLine-operated flights, so no Lufthansa figures have been copied into this record; in practice CityLine flights are sold and handled as Lufthansa (LH) services. Lufthansa Group also runs a separate subsidiary, Lufthansa City Airlines (lufthansa-city.com), which does publish an accessible-travel page and a battery-wheelchair form — see that record. A traveller should establish which carrier actually operates the flight and follow that carrier's/Lufthansa's published rules.", "searched_urls": [ "https://www.lufthansacityline.com/", "https://www.lufthansacityline.com/en/home.html", "https://www.lufthansacityline.com/en/company.html", "https://www.lufthansacityline.com/en/service/contact.html", "https://www.lufthansacityline.com/en/service/accessibility-statement.html" ] } }, { "schema_version": "1.1", "slug": "luxair", "name": "Luxair", "iata_code": "LG", "icao_code": "LGL", "country": "Luxembourg", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.luxair.lu/en", "sources": [ { "id": "s1", "title": "Passenger assistance — wheelchair dimensions per fleet, battery allowance in cabin and cargo hold", "url": "https://www.luxair.lu/en/information/passenger-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted items — batteries, mobility aids and spare-battery limits", "url": "https://www.luxair.lu/en/information/restricted-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Damaged, delayed or lost luggage", "url": "https://www.luxair.lu/en/information/delayed-or-damaged-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Special equipment (sports equipment and instruments — 300 cm / 32 kg ceiling for special baggage)", "url": "https://www.luxair.lu/en/information/special-equipment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Luxair home page — Customer Service Centre number and opening hours", "url": "https://www.luxair.lu/en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Assistance aux passagers (French edition of the passenger-assistance page)", "url": "https://www.luxair.lu/fr/informations/assistance-aux-passagers", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Luxembourg — Customer Service Centre (the channel Luxair names for assistance requests, wheelchair confirmation and lithium-battery approval)", "number": "+352 2456 1", "hours": "Printed as \"Mon to Sun 07.00 - 19.00\" beside the call button and \"Mon to Sun 08.00 - 19.00\" in the header of the same home page", "region": "LU", "src": [ "s1", "s5" ] }, { "label": "Luxair Baggage Services / Luggage Assistance — damaged or delayed baggage, including a damaged wheelchair", "number": "+352 2456 5003", "hours": "08:00–16:00", "region": "LU", "src": [ "s3" ] } ], "email": [ { "label": "Luxair Baggage Services — damage, delay and compensation claims", "address": "baggage.claim@luxairgroup.lu", "src": [ "s3" ] } ], "web_form": [ { "label": "Luxair contact form — where Luxair sends assistance and own-wheelchair confirmation requests (\"Special Services\" section, \"Special Assistance\" category)", "url": "https://www.luxair.lu/en/contact", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Passenger assistance — wheelchair sizes, weights and battery rules", "url": "https://www.luxair.lu/en/information/passenger-assistance", "src": [ "s1" ] }, { "label": "Restricted items — battery and mobility-aid section", "url": "https://www.luxair.lu/en/information/restricted-items", "src": [ "s2" ] }, { "label": "Assistance aux passagers (French)", "url": "https://www.luxair.lu/fr/informations/assistance-aux-passagers", "src": [ "s6" ] } ], "notes": "Luxair publishes no dedicated disability desk, no TTY/relay and no special-assistance email: everything goes through the general Customer Service Centre on (+352) 2456 1 or the website contact form. The passenger-assistance page is published in English, French, German, Portuguese, Italian and Spanish; the German edition is live at /de/informationen/hilfe-fuer-passagiere (only the guessed path /de/informationen/passagierbetreuung 404s). Luxair does not serve the USA and therefore publishes no DOT Complaints Resolution Official." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please let us know 48 hours before departure about the type of assistance that you will need by calling our Customer Service Centre, (+352) 24561 or by contacting your travel agency.\" The same 48 h applies to carrying up to two pieces of mobility equipment and to oxygen. Sports/special equipment (not mobility aids) must be booked 72 h ahead.", "src": [ "s1", "s4" ] }, "how_to_request": { "value": "Contact form on luxair.lu, or the Customer Service Centre on (+352) 2456 1, or your travel agency — at least 48 h before departure", "detail": "\"When bringing your own wheelchair please carefully prepare information about the wheelchair brand and type (foldable/non-foldable, electric/manual), weight, dimensions, batteries and use our Contact form on the website to get your own wheelchair confirmed for transportation.\" Bring the wheelchair confirmation to the airport in paper or electronic form.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Passengers' own wheelchairs are carried free of charge and in addition to the free baggage allowance.\" And: \"A person with reduced mobility is allowed, without additional charge to transport up to two pieces of mobility equipment on board.\" (Oxygen supplied by Luxair is a separate paid service at EUR 75 per flight.)", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"A person with reduced mobility is allowed, without additional charge to transport up to two pieces of mobility equipment on board, including an electric wheelchair, subject to 48 hours prior notice and to possible limitations of space on board the aircraft, and subject to adherence to relevant legislation concerning dangerous goods.\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Own manual wheelchairs are carried free of charge and in addition to the free baggage allowance, with 48 h notice — but Luxair decides: you must send brand, type, weight, dimensions and battery details \"to get your own wheelchair confirmed for transportation\", and \"Luxair reserves the right to refuse any wheelchairs for security reasons if the maximum dimension, weight or battery power are not respected.\" Weight must not exceed 150 kg and the per-fleet size tables apply. For reasons of space, wheelchairs are carried in the hold.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"For reasons of space, wheelchairs are carried in the hold.\" Luxair describes no in-cabin stowage for a folding manual chair; it only suggests keeping loose parts (pressure-relief cushions, movable footrest, joystick) in the cabin or in checked baggage.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published as a guarantee. Luxair says \"In most airports, you can keep it with you up to the aircraft boarding gate after having been checked-in at the check-in counter\", and on arrival \"your own wheelchair will be returned to you either immediately upon disembarkation, or at the latest at baggage claim\" — door delivery is possible but not promised.", "src": [] }, "max_weight_kg": { "value": 150, "detail": "\"Please also note that the weight of your wheelchair must not exceed 150 kg.\" The published table bands chairs 1–59 kg and 60–150 kg; the heavier band is allowed less height (86 cm instead of 110 cm) on the Boeing and Q400 fleet.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 86, "width_cm": 100, "length_cm": 110, "detail": "Smallest (binding) figures across Luxair's per-fleet table: Embraer E195-E2 allows length 110 cm, width 100 cm, height 86 cm for a manual chair in either weight band up to 150 kg. Boeing / De Havilland Q400: 110 x 115 x 110 cm for 1–59 kg and 110 x 115 x 86 cm for 60–150 kg. \"The height shall be measured by tilting the back of the seat if possible, in order to have the minimum height.\"", "src": [ "s1" ], "basis": "max_device" }, "notes": "Stretchers are not allowed on Luxair flights. A travel companion is required only if the passenger has a motor-based disability that physically prevents them taking part in an evacuation; the companion must be over 18, autonomous and hold a valid individual ticket. Boarding may be denied if the number of passengers needing assistance exceeds the number of passengers able to help them in an emergency.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Luxair states wheelchairs are carried in the hold for reasons of space and gives no in-cabin closet dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Spillable batteries are NOT ALLOWED on Luxair flights and can therefore only be transported as cargo. Please contact a cargo transporter to organize the transportation.\"", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "\"Wet non-spillable batteries are not allowed to be transported in cabin. A maximum of 2 batteries may be transported in cargo hold. (1 securely attached battery to the wheelchair + 1 spare battery protected from short circuits not attached to the wheelchair)\" Carriage is not automatic: you must send Luxair the chair's brand, type, weight, dimensions and battery details \"to get your own wheelchair confirmed for transportation\", and Luxair \"reserves the right to refuse any wheelchairs for security reasons if the maximum dimension, weight or battery power are not respected.\"", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "\"All lithium batteries require prior approval from Luxair.\" They must also satisfy the UN Manual of Tests and Criteria, Part III, subsection 38.3, with evidence produced when booking or at check-in.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Luxair never states that an installed battery is uncapped; its top band is simply open-ended: \"Lithium batteries >300Wh: Those batteries are not allowed to be transported in cabin. A maximum of 1 battery may be transported in cargo hold if it is securely attached to the wheelchair.\" (>100–160 Wh: max 2 attached in the hold; >160–300 Wh: max 1.) Luxair also reserves the right to refuse a chair whose \"battery power\" is not respected, so ask — all lithium batteries need prior approval.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "Removed batteries travel in the cabin and are capped at 300 Wh: \">160Wh and max 300Wh: A maximum of 2 batteries may be transported in cabin (1 removed battery from the wheelchair + 1 spare battery).\" For >100–160 Wh, up to 4 in the cabin (2 removed + 2 spare). \">300Wh: Those batteries are not allowed to be transported in cabin.\"", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "One spare of up to 300 Wh, or two spares of up to 160 Wh each. The restricted-items page states it identically: \"A passenger may carry a maximum of one spare lithium ion battery not exceeding 300 WH (total 2 batteries) or two spare batteries each not exceeding 160 WH (total 4 batteries).\" Spares over 300 Wh may not be carried in the cabin.", "src": [ "s1", "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two spare lithium batteries, each not exceeding 160 Wh; if the spare is over 160 Wh and up to 300 Wh, only one is permitted. Dry-cell chairs may carry 2 protected spares in the hold; wet non-spillable, 1 spare in the hold.", "src": [ "s1", "s2" ] }, "removal_required": { "value": false, "detail": "Not required for lithium, dry-cell or wet non-spillable batteries — Luxair allows them to travel securely attached to the chair in the hold and only limits how many. Removing the battery into the cabin is the alternative. Spillable batteries cannot be carried at all.", "src": [ "s1" ] }, "terminals": { "value": "Terminals protected from short circuits and prepared to prevent unintentional activation; spare or removed batteries in strong, rigid packaging", "detail": "\"Battery terminals securely attached to the wheelchair or mobility aid must be protected from short circuits and must be prepared for transport to prevent unintentional activation. Any spare or removed battery from the wheelchair or mobility aid must be carried in a strong, rigid packaging and must be protected from damage and short circuits.\"", "src": [ "s1" ] }, "documentation": { "value": "UN 38.3 evidence — a manufacturer's certificate or separate written confirmation, produced at booking or check-in, plus the wheelchair confirmation in paper or electronic form", "detail": "\"Lithium batteries must satisfy the demands of the 'UN Manual of Tests and Criteria', Part III, subsection 38.3 (evidence must be produced when booking or checking in at the airport by means of a manufacturer's certificate or a separate written confirmation).\" Luxair also asks you to \"have your wheelchair confirmation in paper or electronic form by hand\" at the airport.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Electric chairs are carried, but \"Battery-powered wheelchairs may be dangerous for aviation and can only be carried under the following conditions\" and \"All lithium batteries require prior approval from Luxair\", with UN 38.3 evidence produced at booking or check-in. The published size/weight and battery-count tables must be met or Luxair may refuse the chair.", "src": [ "s1" ] }, "max_weight_kg": { "value": 150, "detail": "Same ceiling as for manual chairs: \"the weight of your wheelchair must not exceed 150 kg\". The per-fleet table bands electric chairs 1–59 kg and 60–150 kg.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 86, "width_cm": 100, "length_cm": 110, "detail": "Smallest (binding) figures in Luxair's per-fleet table: Embraer E195-E2, electric chair in either weight band up to 150 kg — length 110 cm, width 100 cm, height 86 cm. Boeing / De Havilland Q400: 110 x 115 x 110 cm up to 59 kg, 110 x 115 x 86 cm for 60–150 kg. Height measured with the seat back tilted to its minimum.", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published separately for powered chairs. Luxair's general statement is that the chair is returned \"either immediately upon disembarkation, or at the latest at baggage claim\".", "src": [] }, "notes": "Luxair's restricted-items page lists \"Battery-powered mobility aids (e. g : mobility scooter)\" flatly as \"Forbidden\" and draws no distinction between a leisure scooter and a scooter used by a passenger with reduced mobility — yet the same page sets a spare-battery allowance for \"battery-powered mobility aids\", so scooter users should get written confirmation before booking. Hoverboards, Segways and similar self-balancing devices are forbidden regardless of watt-hours and even with the battery removed. Luxair recommends removing pressure-relief cushions, movable footrests and the joystick and carrying them in the cabin or in checked baggage." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "\"Please be informed that a wheelchair is not available on board of Luxair flights.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Luxair says only that cabin crew \"may help you to get to the restrooms, however we cannot assure assistance within the restrooms\"; no accessible lavatory is described (the fleet is Boeing 737, De Havilland Q400 and Embraer E195-E2).", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "\"WCHC - Wheelchair assistance into aircraft seat\" is offered and \"In all cases where assistance is required, Luxair will arrange to take the passenger to and from the aircraft.\" But \"our cabin crew is not trained to lift passengers\", and crew give no help with eating, drinking, medication or the restroom — passengers who cannot manage these are advised to travel with a companion.", "src": [ "s1" ] }, "seating": { "value": "WCHC passengers may be seated at a window seat if unaccompanied; most seats have foldable armrests; lower-limb disabilities seated with access to floor-level exits", "detail": "\"WCHC - Wheelchair assistance into aircraft seat. In such case, passengers may be seated at window seats if not accompanied.\" \"For your comfort most seats are equipped with foldable armrests.\" Passengers with an upper-limb disability travelling alone may be seated where visual and audible communication with crew is possible; lower-limb or combined disability \"may be seated in a location providing access to floor level exits\".", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention and Luxair's General Conditions of Carriage; report at the destination baggage desk, or online within 7 days", "detail": "\"In accordance with the provisions of the Montreal Convention and our General conditions of carriage, compensation for damaged items could be granted.\" Report damage immediately at the destination baggage service desk (a Damage Property Report is raised); if you have left the airport you have 7 days, with boarding pass, a photo of the still-attached bag tag and photos of the damage. No mobility-aid-specific or full-value rule is published.", "src": [ "s3" ] }, "aircraft_hold_note": "Luxair publishes a maximum wheelchair size per fleet rather than hold-door apertures. Boeing and De Havilland Q400: manual or electric, 1–59 kg — length 110 cm, width 115 cm, height 110 cm; 60–150 kg — length 110 cm, width 115 cm, height 86 cm. Embraer E195-E2: manual or electric, both weight bands — length 110 cm, width 100 cm, height 86 cm. Height is measured with the seat back tilted to the minimum. Luxair may refuse a chair that exceeds the dimension, weight or battery-power limits." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Luxair is unusually specific for its size: a per-aircraft maximum wheelchair size table, a 150 kg ceiling, and a battery table that counts batteries by watt-hour band separately for the cabin and the hold. Three things a human should re-check. (1) The open-ended \">300Wh\" tier — Luxair allows one such battery in the hold attached to the chair and names no ceiling, but it never states that there is no limit, so lithium_wh_installed_max is recorded as null, not \"no_limit\"; confirm with the Customer Service Centre before flying a 400 Wh+ installed battery, and remember all lithium batteries need prior approval. (2) The home page prints two different Customer Service Centre opening hours on the same page: 07.00–19.00 in the header phone tooltip and 08.00–19.00 on the \"Call us\" link. (3) The French edition (s6) carries identical dimension tables, the 150 kg ceiling, the 48 h notice, the battery bands and the \"no wheelchair on board\" statement, but omits two seating sentences that only the English page carries — \"In such case, passengers may be seated at window seats if not accompanied\" after WCHC, and the paragraph about seating passengers with lower-limb disability with access to floor-level exits — so policy.onboard.seating rests on the English page alone. German, Portuguese, Italian and Spanish editions are live too. Also note: no on-board aisle chair on any Luxair flight, and spillable wet-cell chairs cannot fly at all — they must go as cargo with a separate transporter.", "searched_urls": [ "https://www.luxair.lu/en", "https://www.luxair.lu/en/sitemap", "https://www.luxair.lu/en/information/passenger-assistance", "https://www.luxair.lu/en/information/restricted-items", "https://www.luxair.lu/en/information/special-equipment", "https://www.luxair.lu/en/information/delayed-or-damaged-baggage", "https://www.luxair.lu/en/contact", "https://www.luxair.lu/en/contact-us", "https://www.luxair.lu/en/faq", "https://www.luxair.lu/fr/informations/assistance-aux-passagers", "https://www.luxair.lu/de/informationen/passagierbetreuung", "https://www.luxair.lu/de/informationen/hilfe-fuer-passagiere/", "https://www.luxair.lu/pt/informacao/servico-de-assistencia-ao-passageiro/", "https://www.luxair.lu/it/informazioni/assistenza-passeggeri/", "https://www.luxair.lu/es/informacion/asistencia-los-pasajeros/" ] } }, { "schema_version": "1.1", "slug": "madagascar-airlines", "name": "Madagascar Airlines", "iata_code": "MD", "icao_code": "MGY", "country": "Madagascar", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://madagascarairlines.com", "sources": [ { "id": "s1", "title": "Informations pour les passagers en situation de handicap", "url": "https://madagascarairlines.com/informations/voyageurs-a-particularites/passagers-en-situation-de-handicap", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Santé et Bien-être / Assistance voyageurs", "url": "https://madagascarairlines.com/informations/avant-le-depart/sante-et-bien-etre", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Objets strictement interdits à bord (marchandises dangereuses)", "url": "https://madagascarairlines.com/informations/tout-savoir-sur-les-bagages-a-bord/marchandises-dangereuses-que-puis-je-transporter", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Special Assistance Request Form (Contact us)", "url": "https://madagascarairlines.com/en/contact-us/special-assistance-request-form", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Bagages spéciaux et hors normes", "url": "https://madagascarairlines.com/informations/tout-savoir-sur-les-bagages-a-bord/bagages-speciaux-et-hors-normes", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Voyageurs à particularités", "url": "https://madagascarairlines.com/informations/voyageurs-a-particularites", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Conditions Générales de Vente et de Transport — Art. 17 « Passagers présentant un handicap ou une infirmité », Art. 7, Art. 14", "url": "https://madagascarairlines.com/informations/informations-legales/conditions-generales-de-vente-et-de-transport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "FAQ — assistance PMR, équipements médicaux en cabine, objets interdits, civière sur ATR72", "url": "https://madagascarairlines.com/informations/faq", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Notre flotte", "url": "https://madagascarairlines.com/informations/a-propos-de-madagascar-airlines/notre-flotte", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Madagascar — Call center (named on the wheelchair page as the way to request mobility assistance)", "number": "+261 20 23 444 44", "hours": "07:00–22:00 (UTC+3)", "region": "MG", "src": [ "s1", "s2" ] }, { "label": "France & Europe — Call center", "number": "+33 1 86 56 22 22", "hours": "07:00–22:00 (UTC+3)", "region": "FR", "src": [ "s2" ] } ], "email": [], "web_form": [ { "label": "Special Assistance Request Form (choose 'Mobility assistance (wheelchair, etc.)')", "url": "https://madagascarairlines.com/en/contact-us/special-assistance-request-form", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Passagers en situation de handicap", "url": "https://madagascarairlines.com/informations/voyageurs-a-particularites/passagers-en-situation-de-handicap", "src": [ "s1" ] }, { "label": "Voyageurs à particularités", "url": "https://madagascarairlines.com/informations/voyageurs-a-particularites", "src": [ "s6" ] }, { "label": "Objets strictement interdits à bord (160 Wh lithium ceiling)", "url": "https://madagascarairlines.com/informations/tout-savoir-sur-les-bagages-a-bord/marchandises-dangereuses-que-puis-je-transporter", "src": [ "s3" ] }, { "label": "Conditions Générales de Transport — Art. 17, passagers présentant un handicap", "url": "https://madagascarairlines.com/informations/informations-legales/conditions-generales-de-vente-et-de-transport", "src": [ "s7" ] } ], "notes": "No dedicated disability desk, email or TTY is published. The published channels are the general call centre and the online Special Assistance Request Form." }, "policy": { "notice_hours": { "value": 72, "detail": "« Veuillez nous informer de votre fauteuil roulant ou de tout autre besoin d'aide à la mobilité au moins 72 heures avant le départ. » The FAQ repeats it: inform the call centre or fill in the contact form « au moins 72 h avant le vol ». Where a medical certificate is required (flights from the provinces) it must be issued at the latest one week before departure and validated by an approved doctor at the latest 4 hours before take-off. Any passenger needing special assistance must check in 2 hours before departure (CGT Art. 7).", "src": [ "s1", "s7", "s8" ] }, "how_to_request": { "value": "Declare the wheelchair when buying the ticket, use the online Special Assistance Request Form, or call customer service on +261 20 23 444 44", "detail": "Madagascar Airlines: tell them at ticket purchase or when booking the assistance service, using the special assistance form or by contacting customer service on +261 20 23 444 44.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "Conditions Générales de Transport, Art. 17 §4 a) : « Les dispositifs ou matériels d'assistance, fauteuil roulant, canne, chien de guide sont transportés gratuitement. » (Assistive devices or equipment, wheelchair, cane and guide dog are carried free of charge.) Art. 17 §4 b) adds that medical oxygen, where available on a flight, IS charged and obliges you to travel with a companion.", "src": [ "s7" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number. CGT Art. 17 §4 a) carries « les dispositifs ou matériels d'assistance, fauteuil roulant, canne, chien de guide » free of charge but sets no count.", "src": [ "s7" ] }, "manual": { "allowed": { "value": true, "detail": "« Si vous voyagez avec votre fauteuil roulant … veuillez nous informer … au moins 72 heures avant le départ. » CGT Art. 17 §4 a) confirms the chair itself is carried: « Les dispositifs ou matériels d'assistance, fauteuil roulant, canne, chien de guide sont transportés gratuitement. » Separately, CGT Art. 7 §2 a) makes acceptance of the PASSENGER (« passagers à mobilité réduite ») subject to prior agreement — see manual notes.", "src": [ "s1", "s7" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. The FAQ does list what may come into the cabin — « Les béquilles, cannes, déambulateurs, seringues, concentrateurs et ventilateurs sont autorisés à bord » (crutches, canes, walking frames, syringes, concentrators and ventilators) — and a folding wheelchair is not among them; nothing on the site says a chair may be stowed in the cabin.", "src": [ "s8" ] }, "gate_delivery": { "value": null, "detail": "Not published. The airline describes airport wheelchair assistance to and from the boarding gate, through customs and to baggage reclaim, but says nothing about returning the passenger's own chair at the aircraft door.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. General checked baggage is capped at 20 kg per piece with L+W+H ≤ 158 cm, and the special/oversized-baggage page sends anything over 32 kg to freight, but wheelchairs are carried free under CGT Art. 17 §4 a) and are not listed under either rule.", "src": [ "s5", "s7", "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. No maximum wheelchair size is stated. (The general checked-bag rule of L+W+H ≤ 158 cm is a baggage limit, not a stated wheelchair limit, and mobility aids are carried outside the allowance.)", "src": [] }, "notes": "Assistance is offered to and from the boarding gate, through customs and to baggage reclaim, and to the aircraft (WCHS). Fully immobile passengers (WCHC) must travel with an accompanying person. CGT Art. 7 §2 a): acceptance for carriage of passengers with reduced mobility « doit faire l'objet d'un accord préalable » (requires prior agreement), and such passengers must present themselves for check-in 2 hours before departure. CGT Art. 7 §1 lists the grounds on which a PRM/MEDA case may be refused, including needing individual care in flight without a suitable companion.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. The prohibited-items page bans lithium batteries above 160 Wh and battery-powered electrical devices above 160 Wh from cabin and hold on all flights (hoverboards, e-bikes, large power tools) with no wheelchair carve-out, and the FAQ list of « articles strictement interdits à bord » includes « Batterie » and « Toute batterie au lithium : powerbank ». Neither text mentions wheelchairs either way.", "src": [ "s3", "s8" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for wheelchairs. The only watt-hour figure on the site is the general 160 Wh ceiling on the prohibited-items page, which carries no mobility-aid carve-out — confirm with the airline before travelling with a power chair.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published for wheelchairs. General advice for electronic devices is to switch them off completely and remove lithium batteries if the device goes in the hold.", "src": [ "s3" ] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "Not published for batteries. The FAQ tells passengers carrying battery-powered equipment « assurez-vous qu'ils sont autorisés à bord avant le voyage » (make sure they are cleared before you travel) but names no form or spec sheet. A medical certificate is required on flights from the provinces for passengers needing medical assistance including wheelchair use, and may be requested elsewhere depending on the cause of the reduced mobility.", "src": [ "s1", "s8" ] } }, "allowed": { "value": null, "detail": "Not published. Madagascar Airlines never distinguishes a powered from a manual wheelchair: no page states whether a battery-powered chair is accepted, or on what terms.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "The prohibited-items page bans every lithium battery and battery-powered electrical device above 160 Wh from both cabin and hold with no wheelchair exemption, and the FAQ's strictly-prohibited list names « Batterie » and « Toute batterie au lithium » outright; a power chair should be cleared with the airline in writing before booking. The FAQ also warns « il n'y a pas d'alimentation électrique disponible en vol » — there are no power outlets on board, so nothing can be recharged in flight." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. No aisle/on-board wheelchair is mentioned anywhere. The FAQ's list of mobility and medical equipment allowed on board — « béquilles, cannes, déambulateurs, seringues, concentrateurs et ventilateurs » — contains no aisle chair, and the fleet is 70–72-seat ATR 72s.", "src": [ "s8", "s9" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information appears on the site or in the CGT.", "src": [] }, "transfer_assistance": { "value": false, "detail": "« Les passagers qui sont complètement immobilisés (WCHC) … qui doivent être portés pour monter l'escalier et le redescendre ainsi que pour se rendre à leur siège et le quitter — un accompagnateur est obligatoire pour son assistance à bord. » CGT Art. 17 §3 adds that the airline may require a companion where you cannot evacuate the aircraft unaided. Airport staff assist with movement through the terminal and out to the aircraft, but the airline does not undertake the seat transfer itself.", "src": [ "s1", "s7", "s8" ] }, "seating": { "value": "Never an emergency-exit seat", "detail": "CGT Art. 17 §2 : « En aucun cas, les sièges aux issues de secours ne pourront être attribués aux passagers présentant une infirmité ou un handicap, ou accompagnés par un chien guide dans la cabine. » (Under no circumstances may exit-row seats be allocated to a passenger with an infirmity or disability, or one accompanied by a guide dog in the cabin.) No movable-armrest or bulkhead policy is published; seats can be chosen at booking, in « ma réservation » or by phone.", "src": [ "s7", "s8" ] } }, "damage_liability": { "value": "1,131 SDR per passenger for checked baggage on the international network; domestic per the airline's own regulations", "detail": "CGT Art. 14 §6 b) : « notre responsabilité en cas de dommage sera limitée, par passager, à 1 131 DTS sur le Réseau International et conformément à notre Réglementation sur le Réseau Domestique. » Delay in delivering checked baggage is capped at the same 1,131 DTS. A written complaint is required as soon as the damage is discovered and at the latest 7 days after collecting the bag (21 days for delay), and any action must be brought within 2 years. No mobility-aid specific liability rule is published.", "src": [ "s7" ] }, "aircraft_hold_note": "Fleet is five ATR 72s (four ATR 72-500, one ATR 72-600, 64–72 seats). No hold-door or hold-compartment dimension is published for any of them. The airline does say that « en raison des dimensions des portes de l'appareil » a stretcher passenger cannot be boarded on ATR72 flights — the only aircraft-door constraint it publishes." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Site is bilingual FR/EN; the disability page, the FAQ and the Conditions Générales de Vente et de Transport are fuller in French and were read in French (the CGT itself states the French version prevails over the English). Madagascar Airlines DOES publish, in the contract of carriage, that assistive devices, a wheelchair, a cane and a guide dog are carried free of charge (Art. 17 §4 a), that an exit-row seat may never be given to a disabled passenger (Art. 17 §2), that acceptance of a PRM requires prior agreement and check-in 2 h before departure (Art. 7 §2), and a 1,131 DTS checked-baggage liability cap (Art. 14 §6). It publishes NOTHING about the wheelchair as an object beyond that: no weight or size limit, no powered-chair policy, no battery rule of any kind, no gate delivery, no aisle chair. The only watt-hour figure anywhere on the site is a blanket 160 Wh ban on lithium batteries and battery-powered devices in cabin and hold, and the FAQ's strictly-prohibited list names « Batterie » and « Toute batterie au lithium » with no wheelchair carve-out — a power-chair user must clear this with the airline. There is no in-flight electrical power, so nothing can be recharged. Fully immobile (WCHC) passengers are required to bring their own attendant. Fleet is five ATR 72s; stretchers are refused on ATR72 because of the door dimensions.", "searched_urls": [ "https://www.madagascar-airlines.com/", "https://madagascarairlines.com/", "https://madagascarairlines.com/informations/avant-le-depart/sante-et-bien-etre", "https://madagascarairlines.com/informations/voyageurs-a-particularites", "https://madagascarairlines.com/informations/voyageurs-a-particularites/passagers-en-situation-de-handicap", "https://madagascarairlines.com/informations/besoins-speciaux", "https://madagascarairlines.com/en/informations/voyageurs-a-particularites", "https://madagascarairlines.com/informations/tout-savoir-sur-les-bagages-a-bord", "https://madagascarairlines.com/informations/tout-savoir-sur-les-bagages-a-bord/bagages-autorises-poids-taille-nombre-de-bagages", "https://madagascarairlines.com/informations/tout-savoir-sur-les-bagages-a-bord/marchandises-dangereuses-que-puis-je-transporter", "https://madagascarairlines.com/informations/tout-savoir-sur-les-bagages-a-bord/bagages-speciaux-et-hors-normes", "https://madagascarairlines.com/en/contact-us/special-assistance-request-form", "https://madagascarairlines.com/informations/informations-legales", "https://madagascarairlines.com/informations/informations-legales/conditions-generales-de-vente-et-de-transport", "https://madagascarairlines.com/informations/faq", "https://madagascarairlines.com/informations/a-bord", "https://madagascarairlines.com/informations/a-propos-de-madagascar-airlines/notre-flotte", "https://madagascarairlines.com/informations/a-laeroport" ] } }, { "schema_version": "1.1", "slug": "malaysia-airlines", "name": "Malaysia Airlines", "iata_code": "MH", "icao_code": "MAS", "country": "Malaysia", "region": "Asia Pacific", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.malaysiaairlines.com/", "sources": [ { "id": "s1", "title": "Additional Restrictions — battery-powered wheelchair and mobility aid, lithium batteries, power banks", "url": "https://www.malaysiaairlines.com/my/en/travel-info/baggage/additional-restrictions.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "MHguardian — passengers with reduced mobility, passengers with disabilities, medical clearance", "url": "https://www.malaysiaairlines.com/my/en/travel-info/mhguardian.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "AskMH FAQ — Do I have to pay for wheelchair assistance?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/Do-I-have-to-pay-for-wheelchair-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "AskMH FAQ — Is bringing my own wheelchair included in the Free Baggage Allowance (FBA)?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/Is-bringing-my-own-wheelchair-included-in-the-Free-Baggage-Allowance-FBA", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "AskMH FAQ — How can I make the wheelchair request?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/How-can-I-make-the-wheelchair-request", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "AskMH FAQ — Can I bring a mobility scooter as checked baggage or as cabin baggage?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/Can-I-bring-a-mobility-scooter-as-checked-baggage-or-as-cabin-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "AskMH FAQ — Do I need to check in my lithium batteries?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/Do-I-need-to-check-in-my-lithium-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Malaysia Airlines self-service FAQ portal — Can I bring my own wheelchair? (full battery rules)", "url": "https://mhexperiencedelight.my.site.com/faq/s/article/Can-I-bring-my-own-wheelchair?language=en_US", "retrieved": "2026-07-30", "kind": "official" }, { "id": "s9", "title": "Malaysia Airlines self-service FAQ portal — Can I bring my own battery-operated wheelchair? (approval process)", "url": "https://mhexperiencedelight.my.site.com/faq/s/article/Can-I-bring-my-own-battery-operated-wheelchair?language=en_US", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Other contact information (AskMH contact details, baggage liability release notice)", "url": "https://www.malaysiaairlines.com/my/en/askmh/contact-details.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "AskMH FAQ — Can I request a wheelchair service on the day of my departure?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/Can-I-request-a-wheelchair-service-on-the-day-of-my-departure", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "AskMH FAQ — What are the special seat arrangement for passengers with disability travelling on MH flights?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/What-are-the-special-seat-arrangement-for-passengers-with-disability-travelling-on-MH-flights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "AskMH FAQ — Is there a dedicated counter where I can collect the wheelchair requested?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/Is-there-a-dedicated-counter-where-I-can-collect-the-wheelchair-requested", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "AskMH FAQ — I require wheelchair assistance, can it be included in my booking?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/I-require-wheelchair-assistance-can-it-be-included-in-my-booking", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s15", "title": "AskMH FAQ — Are there any discounts for passengers with disability?", "url": "https://www.askmh.malaysiaairlines.com/faq/s/article/Are-there-any-discounts-for-passengers-with-disability", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Malaysia — Global Customer Contact Centre (wheelchair & special assistance requests)", "number": "1 300 88 3000", "hours": "24-hour call centre", "region": "MY", "src": [ "s5", "s10", "s2" ] }, { "label": "Outside Malaysia — Global Customer Contact Centre", "number": "+603 7843 3000", "hours": "24-hour call centre", "region": "INT", "src": [ "s5", "s10", "s2" ] } ], "email": [ { "label": "Medical Assistance (MEDA) Desk — medical clearance / MEDIF, POC, stretcher", "address": "meda@malaysiaairlines.com", "src": [ "s2" ] } ], "web_form": [ { "label": "AskMH self-service portal (special-assistance FAQs and requests)", "url": "https://www.askmh.malaysiaairlines.com/faq/s/", "src": [ "s10" ] }, { "label": "Medical Information Form (MEDIF) PDF", "url": "https://www.malaysiaairlines.com/content/dam/mas/pdf/MEDIFv2.pdf", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Battery-powered wheelchair and mobility aid (Additional Restrictions)", "url": "https://www.malaysiaairlines.com/my/en/travel-info/baggage/additional-restrictions.html", "src": [ "s1" ] }, { "label": "MHguardian — reduced mobility and disability assistance", "url": "https://www.malaysiaairlines.com/my/en/travel-info/mhguardian.html", "src": [ "s2" ] }, { "label": "Can I bring my own wheelchair? — full battery conditions", "url": "https://mhexperiencedelight.my.site.com/faq/s/article/Can-I-bring-my-own-wheelchair?language=en_US", "src": [ "s8" ] } ], "notes": "Malaysia Airlines publishes no dedicated accessibility phone line — wheelchair and mobility-aid requests go through the 24-hour Global Customer Contact Centre, a Reservation & Ticketing Office or an appointed travel agent. At KLIA Terminal 1, special-handling check-in is at Level 5 counters B1/B2. MH does not currently serve the USA, but MHguardian reproduces the US DOT Part 382 Toll-Free Hotline for Air Travellers with Disabilities (1 800 778 4838 voice / 1 800 455 9880 TTY) and the Aviation Consumer Protection Division numbers (202 366 2220 voice / 202 366 0511 TTY)." }, "policy": { "notice_hours": { "value": 168, "detail": "Seven working days, far longer than the industry norm: \"Please notify our Global Contact Centre, Ticketing Offices, and/or appointed travel agents at least seven (7) working days prior to your departure.\" Carriage is also \"subject to ... approval from Malaysia Airlines\".", "src": [ "s8" ] }, "how_to_request": { "value": "Global Customer Contact Centre 1 300 88 3000 (Malaysia) / +603 7843 3000, a Reservation & Ticketing Office or an appointed travel agent; airport assistance can also be added under 'Extra Services' at booking or via Manage Booking at least 48 h before departure", "detail": "\"Wheelchair requests must be made through our Global Customer Contact Centre and/or Ticket Office and/or Malaysia Airlines' appointed travel agents, at least 48 hours prior to departure.\" Carrying your own battery-powered chair additionally needs an approval application 7 working days ahead.", "src": [ "s2", "s5", "s14", "s9" ] }, "fee_charged": { "value": false, "detail": "\"No charges are applied\" for wheelchair assistance, and \"Malaysia Airlines carries personal medical equipment free of charge, including: Manual wheelchairs, Motorized wheelchairs (with dry or gel cell batteries only)\" — note MH's free-carriage wording names only dry/gel-cell powered chairs.", "src": [ "s3", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "MH does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "\"You may bring a normal (manual) wheelchair or a battery-powered wheelchair ... subject to the below requirements and approval from Malaysia Airlines.\" Malaysia Airlines reserves the acceptance decision to itself for both manual and powered chairs, and wants seven working days' notice.", "src": [ "s8" ] }, "cabin_stowage": { "value": null, "detail": "MH does not say whether a folding manual wheelchair may be stowed in the cabin. (A mobility scooter \"must be strictly checked in only\".)", "src": [] }, "gate_delivery": { "value": null, "detail": "MH describes its own airport wheelchair service from check-in to the gate and from the aircraft to the arrival gate, but says nothing about where a passenger's own chair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No maximum wheelchair weight published; weight and dimensions must be supplied with the approval application.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published; MH requires the chair's dimensions in the approval application so it can decide how to handle, secure and load it.", "src": [], "basis": null }, "notes": "Passengers with an OKU (Orang Kurang Upaya / Orang Kelainan Upaya) disability card get a fare rebate on MH domestic and MASwings sectors (not on promotional fares). Special-handling check-in at KLIA Terminal 1 is at Level 5, counters B1 and B2.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted only if the aid \"must be loaded, stowed, secured, and unloaded while always maintaining an upright position\", with terminals isolated and the battery securely attached. If the aid is non-collapsible and cannot be kept upright throughout, the battery must be removed and packed in strong rigid packaging: sealed against leakage, restrained in the compartment, terminals protected, battery upright in compatible absorbent material sufficient to absorb all its liquid, and marked \"battery–wet–with wheelchair\" with Corrosive and arrow-up labels.", "src": [ "s8" ] }, "non_spillable": { "value": true, "detail": "Accepted. Battery terminals must be isolated to prevent accidental short circuits, e.g. by being enclosed within a battery container; the battery must be securely attached to the wheelchair. A maximum of one spare battery may be carried, in a strong rigid box provided by the passenger, and it travels in the CARGO compartment — not the cabin.", "src": [ "s8" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted subject to approval. \"The batteries must be of a type, which meets the requirements of each test in the UN Manual of Tests, and Criteria, Part III, subsection 38.3.\"", "src": [ "s8" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Explicit: \"If the battery is not removed, there is no limit to the Wh rating for the installed battery(ies).\"", "src": [ "s8" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the battery is removed, the power rating of the battery must not exceed 300 Wh, or for a wheelchair/mobility aid that is fitted with two batteries required for its operation, each battery must not exceed 160 Wh.\"", "src": [ "s8" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A passenger may carry a maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh.\"", "src": [ "s8" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: one spare up to 300 Wh, or two spares of up to 160 Wh each. Note that for a NON-SPILLABLE battery Malaysia Airlines allows only one spare, and it travels in the cargo compartment.", "src": [ "s8" ] }, "removal_required": { "value": "conditional", "detail": "Lithium: removal is optional — an installed battery has no Wh limit, a removed one is capped at 300 Wh and travels in the cabin. Spillable: removal is required if a non-collapsible chair cannot be kept upright throughout. A mobility scooter or TravelScoot must be checked in with the battery removed and individually protected.", "src": [ "s8", "s6" ] }, "terminals": { "value": true, "detail": "For every chemistry: \"Battery terminals must be isolated to prevent accidental short circuits e.g. by being enclosed within a battery container\", and the battery must be securely attached to the wheelchair.", "src": [ "s8" ] }, "documentation": { "value": true, "detail": "Lithium batteries must meet UN Manual of Tests and Criteria Part III subsection 38.3, and carriage is subject to Malaysia Airlines' approval — so expect to evidence the rating and the UN 38.3 test.", "src": [ "s8" ] } }, "allowed": { "value": "conditional", "detail": "\"You may bring a normal (manual) wheelchair or a battery-powered wheelchair (non-spillable wet battery, spillable wet battery, or lithium wet battery) subject to the below requirements and approval from Malaysia Airlines.\"", "src": [ "s8" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight published; weight must be declared in the approval application.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published; dimensions must be declared in the approval application.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "MH does not publish whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Small lithium-powered personal mobility devices — hoverboards, airwheels, solowheels, mini-segways, balance wheels and other self-balancing devices — are banned from both checked and carry-on baggage on all MH flights worldwide, including charters and connecting passengers from other airlines. Lithium batteries are never allowed in checked baggage; removed and spare batteries go in the cabin." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "MH does not publish whether an on-board aisle wheelchair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "No accessible-lavatory description is published. MH's seating FAQ refers in passing to \"'people with reduced mobility' (PRM) lavatories\" but gives no detail.", "src": [] }, "transfer_assistance": { "value": null, "detail": "MH describes ground assistance from check-in through immigration/security to the gate and from the aircraft to the arrival gate, but publishes nothing about transferring a passenger between wheelchair and aircraft seat.", "src": [] }, "seating": { "value": true, "detail": "Passengers with a disability (and their attendant) are \"automatically allocated … dedicated Priority Seat(s) located closely to 'people with reduced mobility' (PRM) lavatories\" and are exempt from the seat-selection fee for those seats. Seat selection for disabled/special-needs passengers is not available online — the Contact Centre must be called.", "src": [ "s12" ] } }, "damage_liability": { "value": "General baggage liability only: depreciated value, limited to actual loss; no mobility-aid-specific rule published", "detail": "\"Our liabilities for lost and damaged baggage are based on the depreciated value of the baggage and are limited to the actual losses suffered by you.\" MH excludes liability for normal wear and tear, cuts/scratches/dents and damage to protruding parts (straps, wheels, handles, external locks). Nothing specific to wheelchairs is published.", "src": [ "s10" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "IMPORTANT SOURCING NOTE: malaysiaairlines.com's own 'Battery-powered wheelchair and mobility aid' section (Additional Restrictions) names the three battery types but its accordions are currently EMPTY of detail — verified against the page's AEM model.json, so this is a live CMS gap, not a fetch failure. The full battery conditions (300 Wh removed / no Wh limit installed / 1x300 Wh or 2x160 Wh spares / spillable-battery packing rules) are published only on MH's Salesforce-hosted self-service FAQ portal at mhexperiencedelight.my.site.com; the same articles are NOT present on askmh.malaysiaairlines.com. Treated as official MH content but a human should re-check that this portal is current. CONTRADICTION to re-check: the free-baggage FAQ says MH carries motorised wheelchairs free 'with dry or gel cell batteries only', while the wheelchair FAQ accepts non-spillable, spillable AND lithium batteries with approval — a lithium chair user should confirm both carriage and free carriage. Also: a mobility scooter must be checked in with the battery removed; hoverboards and similar self-balancing devices are banned outright. Malay-language (bm) pages exist but mirror the English ones and add nothing on mobility aids. 2026-07-30: the Salesforce-hosted help-centre article (a JavaScript shell to every automated fetch) was supplied by a human and read in full. It is the source of Malaysia Airlines' complete battery matrix, including the explicit no-watt-hour-limit rule for a battery that stays installed, and the seven-working-day notice period.", "searched_urls": [ "https://www.malaysiaairlines.com/my/en/home.html", "https://www.malaysiaairlines.com/my/en/travel-info/baggage/additional-restrictions.html", "https://www.malaysiaairlines.com/my/en/travel-info/baggage/additional-restrictions.model.json", "https://www.malaysiaairlines.com/my/en/travel-info/mhguardian.html", "https://www.malaysiaairlines.com/my/en/travel-info/mhguardian.model.json", "https://www.malaysiaairlines.com/my/en/travel-info/special-assistance.html", "https://www.malaysiaairlines.com/my/en/travel-info/baggage.html", "https://www.malaysiaairlines.com/my/en/travel-info/baggage/dangerous-goods.html", "https://www.malaysiaairlines.com/my/en/travel-info/baggage/restricted-items.html", "https://www.malaysiaairlines.com/my/en/askmh/contact-details.html", "https://www.malaysiaairlines.com/my/en/accessibility.html", "https://www.malaysiaairlines.com/content/dam/mas/pdf/MEDIFv2.pdf", "https://www.askmh.malaysiaairlines.com/faq/s/sitemap-topicarticle-1.xml", "https://www.askmh.malaysiaairlines.com/faq/s/article/Do-I-have-to-pay-for-wheelchair-assistance", "https://www.askmh.malaysiaairlines.com/faq/s/article/Is-bringing-my-own-wheelchair-included-in-the-Free-Baggage-Allowance-FBA", "https://www.askmh.malaysiaairlines.com/faq/s/article/How-can-I-make-the-wheelchair-request", "https://www.askmh.malaysiaairlines.com/faq/s/article/I-would-like-to-book-a-wheelchair-who-should-I-contact", "https://www.askmh.malaysiaairlines.com/faq/s/article/Can-I-bring-a-mobility-scooter-as-checked-baggage-or-as-cabin-baggage", "https://www.askmh.malaysiaairlines.com/faq/s/article/Can-I-bring-TravelScoot-scooter-onboard", "https://www.askmh.malaysiaairlines.com/faq/s/article/Do-I-need-to-check-in-my-lithium-batteries", "https://www.askmh.malaysiaairlines.com/faq/s/article/What-is-the-requirement-for-Lithium-Batteries", "https://www.askmh.malaysiaairlines.com/faq/s/article/Can-I-request-a-wheelchair-service-on-the-day-of-my-departure", "https://www.askmh.malaysiaairlines.com/faq/s/article/I-require-wheelchair-assistance-can-it-be-included-in-my-booking", "https://www.askmh.malaysiaairlines.com/faq/s/article/What-are-the-special-seat-arrangement-for-passengers-with-disability-travelling-on-MH-flights", "https://www.askmh.malaysiaairlines.com/faq/s/article/Is-there-a-dedicated-counter-where-I-can-collect-the-wheelchair-requested", "https://www.askmh.malaysiaairlines.com/faq/s/article/Are-there-any-discounts-for-passengers-with-disability", "https://www.askmh.malaysiaairlines.com/faq/s/article/Can-someone-assist-me-at-check-in-and-send-me-to-the-aircraft", "https://www.askmh.malaysiaairlines.com/faq/s/article/Can-I-bring-my-own-wheelchair", "https://mhexperiencedelight.my.site.com/faq/s/article/Can-I-bring-my-own-wheelchair?language=en_US", "https://mhexperiencedelight.my.site.com/faq/s/article/Can-I-bring-my-own-battery-operated-wheelchair?language=en_US" ] } }, { "schema_version": "1.1", "slug": "mandarin-airlines", "name": "Mandarin Airlines", "iata_code": "AE", "icao_code": "MDA", "country": "Chinese Taipei", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.mandarin-airlines.com", "sources": [ { "id": "s1", "title": "機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅）", "url": "https://www.mandarin-airlines.com/content/%E6%A9%9F%E5%A0%B4%E6%9C%8D%E5%8B%99-2016100012-30", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation", "url": "https://www.mandarin-airlines.com/Content/Airport%20Passenger%20Service-2017020003-95", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "聯絡我們 — 身心障礙人士訂位服務傳真專線", "url": "https://www.mandarin-airlines.com/Content/%E8%81%AF%E7%B5%A1%E6%88%91%E5%80%91-2016100015-58", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "電動輪椅確認書 (Electric Wheelchair Confirmation Form, FMTZ-03-14)", "url": "https://www.mandarin-airlines.com/File/d0c4e7b58dff57464629ef3243d71a8202407081044266475", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "使用含電池行動輔具之旅客搭機注意事項 (Notes for passengers travelling with battery-powered mobility aids, PDF)", "url": "https://www.mandarin-airlines.com/File/63f8f450324f4d83f93f244628b25246202408261604259080", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Taiwan — Mandarin Airlines customer service centre (domestic reservations; request wheelchair service here). Local short code 412-8008, from a mobile 02-412-8008", "number": "+886 2 412 8008", "hours": "Weekdays 08:00–18:00; weekends and holidays 08:00–17:00", "region": "TW", "src": [ "s3" ] } ], "email": [ { "label": "Customer service mailbox — also receives the Electric Wheelchair Confirmation Form", "address": "service@mandarin-airlines.com", "src": [ "s1", "s3" ] } ], "web_form": [], "relay": [ { "label": "Taiwan — dedicated fax line for reservations by persons with disabilities (身心障礙人士訂位服務傳真專線)", "detail": "Fax +886 2 2545 1812; the same fax number takes the Electric Wheelchair Confirmation Form", "src": [ "s1", "s3" ] } ], "policy_pages": [ { "label": "機場服務：特殊需求旅客／輪椅旅客 (Chinese, fullest version)", "url": "https://www.mandarin-airlines.com/content/%E6%A9%9F%E5%A0%B4%E6%9C%8D%E5%8B%99-2016100012-30", "src": [ "s1" ] }, { "label": "Airport Passenger Service (English): Special Checked Baggage — Electric Wheelchair", "url": "https://www.mandarin-airlines.com/Content/Airport%20Passenger%20Service-2017020003-95", "src": [ "s2" ] }, { "label": "使用含電池行動輔具之旅客搭機注意事項 (battery-powered mobility aid notice, PDF)", "url": "https://www.mandarin-airlines.com/File/63f8f450324f4d83f93f244628b25246202408261604259080", "src": [ "s5" ] } ], "notes": "Mandarin Airlines' international flights are operated in cooperation with China Airlines; its own page directs international baggage questions to China Airlines. The disability channel published is a fax line, not a voice line." }, "policy": { "notice_hours": { "value": 48, "detail": "Electric wheelchairs are 'special checked baggage': 'Please make a request to our reservation call center no less than 48 hours prior to flight departure as an assessment in advance is required.' Passengers must also reach the check-in desk 60 minutes before departure with the chair's manual and factory battery test report.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request wheelchair service when booking; for an electric wheelchair complete the 電動輪椅確認書 (Electric Wheelchair Confirmation Form, FMTZ-03-14) and e-mail service@mandarin-airlines.com or fax +886 2 2545 1812", "detail": "Free wheelchair service is arranged at booking. For a checked electric wheelchair Mandarin asks passengers to apply at booking or return the Electric Wheelchair Confirmation Form by e-mail or fax; the airline then contacts the passenger to confirm acceptance.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": null, "detail": "Not published for a passenger's own chair. Mandarin states 'We offer free wheelchair service at all our domestic destinations' — that is the airport loaner/escort service. Nothing says whether the passenger's own wheelchair is carried free of, or counted against, the checked-baggage allowance.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published per passenger. Mandarin instead caps electric wheelchairs per flight by aircraft type: ATR 2, B738 5, A32Q 5.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "'旅客所攜帶之輪椅均無法在飛機客艙使用，本公司將以託運方式為您運送' — wheelchairs brought by passengers cannot be used in the cabin and are carried as checked baggage. Free airport wheelchair service (terminal to gate, plus boarding assistance) is provided on request at booking.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "'旅客所攜帶之輪椅均無法在飛機客艙使用，本公司將以託運方式為您運送' — a passenger's own wheelchair cannot be used or stowed in the cabin; Mandarin transports every chair as checked baggage in the hold.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for manual chairs. The 32 kg single-piece cap is stated for the special-checked-baggage categories (bicycles, surf/windsurf boards, electric wheelchairs), which do not include manual chairs.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published for manual wheelchairs.", "src": [] }, "notes": "Pre-boarding is announced for passengers needing special assistance, wheelchair users specifically named. Mandarin does not carry stretcher passengers at all and refuses passenger-supplied medical oxygen cylinders.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable/not published: wheelchairs may not be used or stowed in the cabin.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for wheelchairs. Mandarin's prohibited-goods list names lead-acid batteries among corrosive substances, but that is a general dangerous-goods entry, not a mobility-aid rule.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "'Any lithium battery with power capacity over 160Wh (except for electrical walking assistive devices) is prohibited aboard the plane.' Lithium batteries in 'wheelchairs or other electronic mobility aids' must pass UN Manual of Tests and Criteria Part III §38.3 and 'be allowed by the airline'.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. The 160 Wh ceiling that applies to other lithium batteries explicitly excludes electrical walking assistive devices, but Mandarin publishes no watt-hour figure for a wheelchair battery on its web pages; the detailed limits sit in the '使用含電池行動輔具之旅客搭機注意事項' PDF, which is a scanned image.", "src": [ "s1", "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The 100–160 Wh / two-piece figures on the site are the general spare-battery and power-bank rule for portable electronics, not a wheelchair spare allowance.", "src": [ "s1", "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids.", "src": [] }, "removal_required": { "value": false, "detail": "Removal is one of two accepted options: '託運時，請旅客先行將電動輪椅電池拆卸或絕緣，並完善包裝後再辦理託運' — before check-in the passenger must remove OR insulate the battery and package it properly.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "'請旅客先行將電動輪椅電池拆卸或絕緣，並完善包裝後再辦理託運' — the battery must be removed or insulated and properly packaged before it is checked in.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "Complete the 電動輪椅確認書 (Electric Wheelchair Confirmation Form, FMTZ-03-14) before travel, and at the check-in counter present the wheelchair's instruction manual and the factory battery test report (說明書及出廠電池檢驗報告).", "src": [ "s1", "s2", "s4" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only by prior arrangement: '因飛機貨艙大小限制及飛航安全考量，部份型式之電動輪椅禁止攜帶上機' — because of hold size and flight-safety limits, some types of electric wheelchair are barred. Acceptance needs a 48 h assessment, per-flight quantity caps apply (ATR 2, B738 5, A32Q 5), and a chair over the published aircraft dimensions is declined.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": 32, "detail": "Special checked baggage, which includes electric wheelchairs: 'The weight of such baggage shall not exceed 70 lbs (32 kg). Re-packing is required in case it is over 32kg.'", "src": [ "s1", "s2" ] }, "max_dimensions": { "height_cm": 120, "width_cm": 45, "length_cm": 95, "basis": "hold_compartment", "detail": "Cargo-hold measurements, not a stated chair maximum: under 'Size limitation of electric wheelchair on different aircraft type' every row is labelled 'Size of Cargo Door' — ATR 95 cm long × 45 cm wide × 120 cm high; B738 122 cm wide × 89 cm high. Chinese page splits them as 貨艙門尺寸 (door: B738 122×89, A32Q 182×124) and 貨艙大小 (hold: ATR 115×70×120) — different ATR figures; smallest published set used here. Mandarin still declines anything exceeding them.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Where a flight is flown on a leased partner aircraft, the partner carrier's electric-wheelchair policy applies instead (如遇其他租賃友航航機之航班，得視友航載運政策辦理電動輪椅收運作業). The Chinese and English pages disagree on the ATR figures." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Mandarin states that a passenger's own wheelchair cannot be used in the cabin, but says nothing about an on-board aisle chair.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. The free wheelchair service is described as '包含機場內至登機門間的輪椅服務以及登機作業之協助' — wheelchair service between the terminal and the boarding gate plus assistance with the boarding process; transfer into the aircraft seat is not addressed.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published for disabled passengers; only exit-row eligibility criteria are published.", "src": [] } }, "damage_liability": { "value": "Domestic checked baggage compensation capped at NT$1,000/kg; carry-on capped at NT$20,000", "detail": "General baggage rule, not mobility-aid specific: 'Checked baggage: calculated based on the actual [weight], with a maximum of not more than NT$1,000/kg'; carry-on damage caused by Mandarin's negligence is capped at NT$20,000. International flights are handled under China Airlines' baggage rules.", "src": [ "s2" ] }, "aircraft_hold_note": "Electric-wheelchair acceptance is bounded by hold geometry and per-flight caps by aircraft type (ATR 2, B738 5, A32Q 5). English page: B738 cargo door 122 cm W × 89 cm H; ATR 95 cm L × 45 cm W × 120 cm H. Chinese page: B738 door 122 × 89 cm; A32Q door 182 cm W × 124 cm H; ATR hold 115 cm L × 70 cm W × 120 cm H. The two language versions contradict each other on the ATR." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh-Hant", "notes": "Read mainly in Traditional Chinese; an English version of the airport-service page exists and was cross-checked. Mandarin Airlines (華信航空) is China Airlines' domestic/regional subsidiary — its own page says international flights are operated in cooperation with China Airlines and sends international baggage questions to China Airlines, so nothing from China Airlines has been imported here. Two things a human should re-check: (1) the Chinese and English pages publish different ATR electric-wheelchair dimensions (115×70×120 cm hold vs 95×45×120 cm) and the English page omits the A32Q entirely — the smaller English figures are recorded; (2) the detailed battery rules live in a scanned-image PDF ('使用含電池行動輔具之旅客搭機注意事項') that cannot be text-extracted, so no watt-hour ceiling is recorded even though one probably exists there.", "searched_urls": [ "https://www.mandarin-airlines.com/", "https://www.mandarin-airlines.com/content/%E6%A9%9F%E5%A0%B4%E6%9C%8D%E5%8B%99-2016100012-30", "https://www.mandarin-airlines.com/Content/Airport%20Passenger%20Service-2017020003-95", "https://www.mandarin-airlines.com/Content/%E8%81%AF%E7%B5%A1%E6%88%91%E5%80%91-2016100015-58", "https://www.mandarin-airlines.com/File/d0c4e7b58dff57464629ef3243d71a8202407081044266475", "https://www.mandarin-airlines.com/File/63f8f450324f4d83f93f244628b25246202408261604259080", "https://www.mandarin-airlines.com/home/SITEMAP", "https://www.mandarin-airlines.com/Content/%E6%A2%9D%E6%AC%BE%E8%88%87%E8%A6%8F%E5%AE%9A-2020110005-230" ] } }, { "schema_version": "1.1", "slug": "martinair-cargo", "name": "Martinair Cargo", "iata_code": "MP", "icao_code": "MPH", "country": "Netherlands", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.martinair.com", "sources": [ { "id": "s1", "title": "Martinair — home (\"The specialized 'full freighter' airline\")", "url": "https://www.martinair.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Management — Martinair Holland N.V.", "url": "https://www.martinair.com/management/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "IATA airline member profile — Martinair Cargo (legal name: Martinair Holland N.V.)", "url": "https://www.iata.org/en/about/members/airline-list/martinair-cargo/425/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channels exist: Martinair operates full freighters only. martinair.com publishes just a general-contact page; commercial cargo contact runs through Air France KLM Martinair Cargo." }, "policy": { "notice_hours": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Martinair is an all-cargo (full-freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. Martinair's own homepage states: \"Martinair Holland N.V. was established by aviation pioneer Martin Schröder on May 24, 1958 and today forms part of the KLM Group\", and describes the business in two words on the page itself: \"The specialized ‘full freighter’ airline.\" (the second business shown is Regional Jet Center, \"Technical maintenance of Embraer aircraft\"). The entire site is three pages — Home, Management, General contact — with no passenger booking, schedule, cabin or assistance content in either the English (martinair.com) or Dutch (martinair.nl) version; freight sales run through Air France KLM Martinair Cargo (afklcargo.com), linked from the homepage. A traveller looking for a Dutch passenger policy needs KLM, not MP.", "searched_urls": [ "https://www.martinair.com/", "https://www.martinair.com/management/", "https://www.afklcargo.com/WW/en/local/homepage/homepage.jsp", "https://www.iata.org/en/about/members/airline-list/martinair-cargo/425/" ] } }, { "schema_version": "1.1", "slug": "masair", "name": "MasAir", "iata_code": "M7", "icao_code": "MAA", "country": "Mexico", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.masair.com", "sources": [ { "id": "s1", "title": "About Us", "url": "https://www.masair.com/about-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Our Fleet", "url": "https://www.masair.com/our-fleet/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "IATA airline member profile — MasAir (legal name: Aerotransportes Mas de Carga S.A de C.V)", "url": "https://www.iata.org/en/about/members/airline-list/masair/415/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channels exist: MasAir carries freight only. Its published contacts are cargo acceptance, booking, charter/ACMI and maintenance desks." }, "policy": { "notice_hours": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "MasAir is an all-cargo (freighter) airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. MasAir's own About Us page states it is a \"Mexican cargo airline that began operations in April 1992 and has been, since then, a benchmark in our country as one of the most innovative in its processes, as well as in the modernity of its fleet\", that it \"has undergone several transformations and modernizations as a cargo company\", and that \"today ... it is once again an independent operator\" in the international cargo air market. The Our Fleet page lists only converted freighters — A330-200P2F and A330-300P2F (max payload 60,000 kg each) — and the site sells cargo acceptance, charter, maintenance, aircraft parking and training. MasAir also offers ACMI (wet-lease) freighter capacity to other carriers; on any such flight the contracting airline's rules apply, but those flights are freight too. No passenger cabin, no seat booking, no assistance content.", "searched_urls": [ "https://www.masair.com/", "https://www.masair.com/about-us/", "https://www.masair.com/our-fleet/", "https://www.masair.com/acmi/", "https://www.iata.org/en/about/members/airline-list/masair/415/" ] } }, { "schema_version": "1.1", "slug": "mauritania-airlines-international", "name": "Mauritania Airlines International", "iata_code": "L6", "icao_code": "MAI", "country": "Mauritania", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://mauritaniaairlines.mr", "sources": [ { "id": "s1", "title": "Informations utiles (children, unaccompanied minors, pregnancy — the airline's only special-passenger page)", "url": "https://mauritaniaairlines.mr/index.php/informations-utiles", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Nous contacter — head office and agency contacts", "url": "https://mauritaniaairlines.mr/index.php/nous-contacter", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Franchises bagages", "url": "https://mauritaniaairlines.mr/index.php/franchises-bagages", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Information — article index (the 'Dangerous Goods' / 'Matières dangereuses' articles are empty)", "url": "https://mauritaniaairlines.mr/index.php/information", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Mauritania — Head office, Nouakchott (general; no accessibility line is published)", "number": "+222 45 24 12 53", "hours": null, "region": "MR", "src": [ "s2" ] }, { "label": "Mauritania — Agence Centrale, Nouakchott (ticket sales; general)", "number": "+222 45 25 67 47", "hours": null, "region": "MR", "src": [ "s2" ] } ], "email": [ { "label": "Head office, Nouakchott (general enquiries)", "address": "mai@mauritaniaairlines.mr", "src": [ "s2" ] }, { "label": "Agence Centrale, Nouakchott (general enquiries)", "address": "mai.nouakchott@mauritaniaairlines.mr", "src": [ "s2" ] } ], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility, special-assistance or disability contact of any kind is published. The contact page lists one address, phone and e-mail per city office (Nouakchott, Nouadhibou, Zouerate, Abidjan, Bamako, Brazzaville, Casablanca, Conakry, Cotonou, Dakar, Las Palmas, Tunis, Pointe-Noire) and nothing else; a wheelchair user has to go through the ordinary sales office." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published. The baggage page states only the free allowance (international: 3 × 23 kg business, 2 × 23 kg economy; domestic: 30 kg business, 20 kg economy) and says nothing about mobility aids.", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "notes": "The only 'special passenger' content on the site covers unaccompanied minors and pregnant women. Disability is mentioned once, and only to exclude it: an unaccompanied child may travel alone provided the child suffers from no physical or mental handicap.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] }, "non_spillable": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] }, "lithium_ion": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] }, "spares_allowed": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] }, "removal_required": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] }, "terminals": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] }, "documentation": { "value": null, "detail": "Not published. The site's 'Dangerous Goods' / 'Matières dangereuses' / 'السلع الخطيرة' articles exist in the index but their pages are empty — no lithium-battery or watt-hour information is published anywhere.", "src": [ "s4" ] } }, "allowed": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "notes": "Nothing published on powered wheelchairs or their batteries." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] }, "seating": { "value": null, "detail": "Not published. Mauritania Airlines' website contains no page on disability, reduced mobility, wheelchairs or mobility aids at all.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published. No conditions of carriage are on the site; the only 'Conditions générales' link covers the TASSOUFRA frequent-flyer programme.", "src": [] }, "aircraft_hold_note": "No hold-door aperture, hold dimensions or maximum mobility-aid size is published for any aircraft. Mauritania Airlines' own 'Franchises bagages' page publishes only weight allowances (3 x 23 kg business / 2 x 23 kg economy international; 30 kg / 20 kg domestic) and no oversize or special-baggage rules at all." }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "VERDICT RE-VERIFIED 2026-07-29 and CONFIRMED: Mauritania Airlines International publishes nothing whatsoever about wheelchairs, mobility aids, reduced mobility or mobility-aid batteries. The site (Joomla, French, with a handful of Arabic articles) is fully reachable and was searched exhaustively. DOCUMENT CLASSES CHECKED. (1) CONDITIONS OF CARRIAGE: none exists. The only document called 'Conditions générales' is the TASSOUFRA frequent-flyer programme's terms (/index.php/tassoufra/conditions-generales); /index.php/conditions-generales-de-transport and /index.php/conditions-de-transport are 404. (2) DANGEROUS GOODS: an article titled 'Matières dangereuses' exists in the Information category (created 23 March 2021) and has an EMPTY BODY — the Joomla search finds it by title only and it renders as a heading with no text, in the French and Arabic listings alike. There is no lithium-battery or watt-hour statement anywhere on the site. (3) BAGGAGE / SPECIAL BAGGAGE: 'Franchises bagages' publishes only the free allowance (international: 3 x 23 kg business, 2 x 23 kg economy under a piece concept since 01/11/2017; domestic: 30 kg business, 20 kg economy) and a note that extra bags are charged by itinerary. No mobility-aid exemption, no oversize/special-baggage page, no gate-delivery statement, no hold dimensions. (4) FAQ / SPECIAL PASSENGERS: 'Informations utiles' is the airline's only special-passenger page and covers children, unaccompanied minors and pregnancy only. Its single use of the word 'handicap' is the UM rule — children may fly alone between 4 and 12 'à condition qu'ils ne souffrent d'aucun handicap physique ou mental' — which is an exclusion, not an assistance policy. (5) SITE-WIDE SEARCH, the airline's own Joomla search engine: 'assistance' 0 results, 'mobilit' 0, 'roulant' 0, 'PMR' 0, 'invalide' 0, 'batterie' 0, 'lithium' 0, 'fauteuil' 0, and in Arabic كرسي 0, إعاقة 0, متحرك 0, بطارية 0. A full alphabetical enumeration (searchword=air, any-words, limit 100) returns the ENTIRE public article inventory — 46 articles, of which all but about eight are tender notices, recruitment adverts and COVID-era announcements. There is no accessibility article to have missed. (6) HOME-LANGUAGE VERSIONS: the Arabic content on the site consists solely of recruitment and tender notices (إعلان اكتتاب, إعلان توظيف); there is no Arabic travel-information section, so nothing is hidden behind the language. (7) INTERNET ARCHIVE: a CDX sweep of the whole mauritaniaairlines.mr domain (1,603 distinct URLs) shows every PDF the airline has ever published is a tender notice, a recruitment notice, a COVID-19 NOTAM or a seasonal timetable. No conditions of carriage, no dangerous-goods document, no accessibility document has ever existed. The only archived page whose title looked promising, 'Conditions d'acceptation' (article 130), turns out to be 2021 Tunisian COVID entry requirements. (8) BOOKING ENGINE: the airline's own booking stub at /ecomvp/index.html is a bare search form (departure, destination, cabin, date, currency, pax counts) with no special-service request and no link to any terms. TRAP FOR TRAVELLERS — DO NOT CONFUSE THE TWO DOMAINS: mauritaniaairline.com (singular, no 's') is a Wix site branded 'Mauritania Airlines Booking' whose contact address is booking.mauritania@gmail.com and whose privacy policy is a freeprivacypolicy.com template, yet whose image alt-text markets it as 'site officiel'. It is not the airline's registered domain (IATA lists mauritaniaairlines.mr) and NOTHING in this record comes from it. A wheelchair user gets nothing from this website and must telephone a sales office (+222 45 24 12 53 head office, +222 45 25 67 47 Agence Centrale) and get any commitment in writing. Fleet is B737-700/800 and E175 on a West African network plus Nouakchott–Casablanca/Las Palmas/Tunis/Medina; no hold dimensions published.", "searched_urls": [ "https://mauritaniaairlines.mr/", "https://mauritaniaairlines.mr/index.php/informations-utiles", "https://mauritaniaairlines.mr/index.php/franchises-bagages", "https://mauritaniaairlines.mr/index.php/nous-contacter", "https://mauritaniaairlines.mr/index.php/information", "https://mauritaniaairlines.mr/index.php/information?start=10", "https://mauritaniaairlines.mr/index.php/information/dangerous-goods", "https://mauritaniaairlines.mr/index.php/information/lang-ar-matieres-dangereuses", "https://mauritaniaairlines.mr/index.php/information/matieres-dangereuses", "https://mauritaniaairlines.mr/index.php/tassoufra/conditions-generales", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=handicap&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=fauteuil&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=assistance&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=mobilit&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=roulant&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=PMR&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=invalide&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=batterie&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=lithium&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=%D9%83%D8%B1%D8%B3%D9%8A&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=%D8%A5%D8%B9%D8%A7%D9%82%D8%A9&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=%D8%A8%D8%B7%D8%A7%D8%B1%D9%8A%D8%A9&searchphrase=all&Itemid=101", "https://mauritaniaairlines.mr/index.php/component/search/?searchword=air&searchphrase=any&ordering=alpha&limit=100&Itemid=101", "https://mauritaniaairlines.mr/index.php/conditions-generales-de-transport", "https://mauritaniaairlines.mr/index.php/conditions-de-transport", "https://mauritaniaairlines.mr/index.php/conditions-de-voyages-covid-19", "https://www.mauritaniaairlines.mr/ecomvp/index.html", "https://www.mauritaniaairlines.mr/robots.txt", "https://web.archive.org/cdx/search/cdx?url=mauritaniaairlines.mr&matchType=domain&fl=original&collapse=urlkey&limit=4000", "https://web.archive.org/web/20210622082404/https://mauritaniaairlines.mr/index.php?view=article&id=130:conditions-d-acceptation", "https://www.mauritaniaairline.com/", "https://www.mauritaniaairline.com/conactez-nous" ] } }, { "schema_version": "1.1", "slug": "mavi-gok-airlines-mga", "name": "Mavi Gök Airlines (MGA)", "iata_code": "4M", "icao_code": "MGH", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://mga.aero", "sources": [ { "id": "s1", "title": "Special Passengers — disabled passengers and passengers with reduced mobility, WCHR/WCHS/WCHC service levels, 48-hour request, wheelchair request form", "url": "https://mga.aero/en/travel/special-passengers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Help & Contact — 24/7 call centre numbers and contact form", "url": "https://mga.aero/en/customer-services/help-and-contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Services — Charter Service", "url": "https://mga.aero/en/services/charter-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Services — Wet Lease", "url": "https://mga.aero/en/services/wet-lease", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage — carry-on baggage rules and indemnity form for inadequately packed oversized baggage", "url": "https://mga.aero/en/travel/baggage/carry-on-baggage-rules", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Excess Baggage & Seat Fees — PRM fee table (WCHR / WCHS / WCHC / BLIND / DEAF / MUTE / GUIDE DOG and Walking Stick all FREE)", "url": "https://mga.aero/en/travel/baggage/excess-baggage-and-seat-fees", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Standard / Free Baggage — cabin allowance plus free personal items (a pair of crutches; prosthetic devices needed in flight)", "url": "https://mga.aero/en/travel/baggage/standard-free-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Lost and Found Procedures — Baggage Irregularity Report (PIR), 7-day damage deadline, 21-day delay deadline, exclusions", "url": "https://mga.aero/en/travel/baggage/lost-and-found-procedures", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Özel Yolcular (Turkish special-passengers page) — \"sıvı akü ile çalışan tekerlekli sandalye (WCHBW) … kabul edilmemektedir\"", "url": "https://mga.aero/tr/travel/special-passengers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Standart / Ücretsiz Bagaj (Turkish) — \"Koltuk Değnekleri (1 Çift)\" listed as a free cabin personal item", "url": "https://mga.aero/tr/travel/baggage/standard-free-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Excess or Oversize Baggage — protective-packaging liability disclaimer, refers to \"the applicable Conditions of Carriage\"", "url": "https://mga.aero/en/travel/baggage/excess-or-oversize-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Our Fleet — Boeing 777-300ER, 737-900ER, 737-800", "url": "https://mga.aero/en/about-us/corporate/our-fleet", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Türkiye (domestic) 0 850 777 2 777 — MGA call centre", "number": "0850 777 2 777", "hours": "24/7, Turkish and English", "region": "TR", "src": [ "s2" ] }, { "label": "International — MGA call centre", "number": "+90 850 777 2 777", "hours": "24/7, Turkish and English", "region": "INT", "src": [ "s2" ] } ], "email": [ { "label": "Customer service — the address MGA names for wheelchair-service requests", "address": "customer.service@mgaairlines.com", "src": [ "s1" ] }, { "label": "Baggage damage, loss and delay claims (PIR reference required)", "address": "lostfound@mga.aero", "src": [ "s8" ] } ], "web_form": [ { "label": "Special-passenger / wheelchair request form (wheelchair type, weight, number of batteries, battery specification, photo of the battery label)", "url": "https://mga.aero/en/travel/special-passengers", "src": [ "s1" ] }, { "label": "Help & Contact form", "url": "https://mga.aero/en/customer-services/help-and-contact", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Special Passengers", "url": "https://mga.aero/en/travel/special-passengers", "src": [ "s1" ] }, { "label": "Passenger Rights", "url": "https://mga.aero/en/travel/passenger-rights", "src": [ "s1" ] }, { "label": "Excess Baggage & Seat Fees — PRM services and mobility aids priced FREE", "url": "https://mga.aero/en/travel/baggage/excess-baggage-and-seat-fees", "src": [ "s6" ] }, { "label": "Özel Yolcular (Turkish special-passengers page)", "url": "https://mga.aero/tr/travel/special-passengers", "src": [ "s9" ] } ], "notes": "MGA’s call centre (0850 777 2 777 in Türkiye, +90 850 777 2 777 from abroad) is staffed 24/7 in Turkish and English and is the only phone channel published; there is no separate disability line or text relay. customer.service@mgaairlines.com is the address MGA itself names for wheelchair-service requests, and the online special-passenger form on the Special Passengers page is the structured route — it uploads the wheelchair type, weight, battery count, battery specification and a photo of the battery label." }, "policy": { "notice_hours": { "value": 48, "detail": "“Please make sure to add the wheelchair service request to your booking at least 48 hours before departure. This will enable us to ensure that your needs will be met in the best possible way.”", "src": [ "s1" ] }, "how_to_request": { "value": "Add the wheelchair-service request to your booking, or use MGA’s online special-passenger form / customer.service@mgaairlines.com, at least 48 hours before departure", "detail": "“All of our passengers can benefit from the special wheelchair service that we offer at the airport free of charge. Either during booking or after the booking or contact us customer.service@mgaairlines.com about your request.” The form on the same page asks for the wheelchair type, service level, weight, number of batteries, battery specifications and a legible photo of the battery information.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "MGA's Excess Baggage & Seat Fees table has a PRM block in which every row is priced FREE at both the airport counter and the UK counter: WCHC, WCHS, WCHR, BLIND, DEAF, MUTE and GUIDE DOG; under OTHERS, \"Walking Stick — FREE\". (\"Nordic Walking Poles (up to 20 kg)\" are 25 €, and a \"Scooter (up to 20 kg)\" 35 € — but that scooter sits in the SPORTS EQUIPMENT block.) A passenger's own wheelchair appears nowhere in the fee table as a chargeable item, and the Special Passengers page adds that the airport wheelchair service is provided \"free of charge\".", "src": [ "s6", "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "MGA operates a Wheelchair Application Form that collects the passenger's own \"Wheelchair Type\", \"Wheelchair Weight\", \"Number of Batteries\" and battery specification, and the ONLY chair it publishes a refusal for is the wet-battery type (see battery.wet_spillable). It also states that \"our passengers, who can only move with a wheelchair, can travel without an accompanying person and a doctor's report\", and prices WCHR/WCHS/WCHC at FREE in its fee table. No maximum size or weight is published.", "src": [ "s1", "s6", "s9" ] }, "cabin_stowage": { "value": null, "detail": "Not published for a folding wheelchair. MGA does list \"Clutches (A pair)\" among the personal items carried in the cabin free of the 8 kg hand-baggage allowance — the Turkish original reads \"Koltuk Değnekleri (1 Çift)\", i.e. ONE PAIR OF CRUTCHES, mistranslated on the English page — together with \"Insulin Pen, Special Food or other prosthetic devices (the item might be needed during flight)\". It says nothing about stowing a wheelchair in the cabin.", "src": [ "s7", "s10" ] }, "gate_delivery": { "value": null, "detail": "Not published as a chair-return service. MGA describes the airport assistance instead: WCHR and WCHS bring the passenger to the aircraft / aircraft door and collect them there on arrival, WCHC to and from the seat.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — MGA asks for the wheelchair weight on its request form but states no limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — MGA states no maximum wheelchair size.", "src": [] }, "notes": "Free cabin personal items relevant to a mobility-impaired passenger, carried in addition to the 8 kg / 55 x 40 x 20 cm hand-baggage allowance: one pair of crutches (English page mistranslates the Turkish \"Koltuk Değnekleri\" as \"Clutches\"), and an insulin pen, special food or other prosthetic devices needed during the flight (up to 90 cm). A walking stick is carried free per the fee table.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "REFUSED. \"Due to safety rules, wheelchairs that work with liquid batteries (WCHBW) are not accepted on our flights because they contain liquid batteries.\" The Turkish page carries the same rule: \"Uçuşlarımızda emniyet kuralları gereği sıvı akü ile çalışan tekerlekli sandalye (WCHBW) akıcı batarya içermesi sebebi ile kabul edilmemektedir.\" The sentence sits on the Wheelchair Application Form and applies to all MGA flights.", "src": [ "s1", "s9" ] }, "non_spillable": { "value": null, "detail": "Not published as an acceptance rule. MGA's only published battery ruling is the outright refusal of wet/spillable-battery chairs (WCHBW); it says nothing about gel, AGM, sealed lead-acid or dry cells, which have to be declared on the Wheelchair Application Form 48 hours ahead and cleared case by case.", "src": [ "s1", "s9" ] }, "lithium_ion": { "value": null, "detail": "Not published as an acceptance rule. MGA refuses only wet-battery (WCHBW) chairs by name and asks for the battery specification and a photo of the battery label on its form; it publishes no lithium-ion acceptance rule and no watt-hour figure.", "src": [ "s1", "s9" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": "Number of batteries, battery specifications and a legible photo of the battery information label, submitted on MGA’s special-passenger form", "detail": "MGA’s online special-passenger request form has mandatory fields for “Wheelchair Type”, “Service Level”, “Wheelchair Weight”, “Number of Batteries”, “Battery Specifications” and “Add Legible Photo of Battery Information”.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Battery wheelchairs must be declared in advance and are cleared case by case: MGA's Wheelchair Application Form requires the wheelchair type, weight, number of batteries, battery specifications and a legible photo of the battery information label at least 48 hours before departure. One whole class is refused outright — see battery.wet_spillable. No watt-hour limit, removal rule or terminal-insulation rule is published for the classes that are accepted.", "src": [ "s1", "s9" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "The one hard rule MGA publishes about powered chairs is the refusal of wet/spillable-battery chairs (WCHBW). Everything else — watt-hours, removal, terminal insulation, spares — is unpublished and decided on the Wheelchair Application Form, which must be submitted at least 48 hours before departure with a legible photo of the battery label." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — MGA does not say whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "“Service Level 3 (WCHC): For passengers who cannot walk without assistance, this service will bring them to their seat in the cabin and pick them up from there at the arrival destination.” Levels 1 (WCHR) and 2 (WCHS) stop at the aircraft and the aircraft door respectively.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published — MGA gives no movable-armrest, bulkhead or exit-row seating rule for passengers with reduced mobility.", "src": [] } }, "damage_liability": { "value": "Baggage Irregularity Report (PIR) at the arrival airport before leaving the hall, then a written claim to lostfound@mga.aero within 7 days for damage (21 days for delay); Convention limits apply and cosmetic damage is expressly excluded.", "detail": "\"Your claims will not be accepted without PIR.\" Damage claims must reach lostfound@mga.aero within 7 days of the disruption and delay claims within 21 days of delivery, \"in accordance with international agreements\". MGA states it is NOT responsible for \"minor damages, scratches, scuffs, dents, dirt and stains\", for \"electronic devices placed in the baggage without protection\", or for items missing from baggage. No mobility-aid exception and no full-value rule is published.", "src": [ "s8" ] }, "aircraft_hold_note": "MGA's own Fleet page lists Boeing 777-300ER (1), 737-900ER (1) and 737-800 aircraft and publishes wingspan, length, speed and range only — no hold-door aperture, no hold dimensions and no maximum mobility-aid size. Note also that MGA flies wet-lease and charter, so the aircraft actually operating a given flight may be configured to the contracting airline's standard." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en, tr", "notes": "Charter and wet-lease operator: MGA (Mavi Gök Havacılık A.Ş., Antalya, part of the Anex Tour group) sells its capacity through tour operators — its own site offers Charter Service, Wet Lease and Technic, with Anex Tour, Neckermann, Bucher and Öger listed as partners. On a wet-lease flight the CONTRACTING airline's policy applies; the policy captured here is MGA's own, for flights it markets as MGA. HEADLINE FOR A POWERED-CHAIR USER: MGA refuses wet-battery wheelchairs outright — \"Due to safety rules, wheelchairs that work with liquid batteries (WCHBW) are not accepted on our flights because they contain liquid batteries\" (Turkish: \"sıvı akü ile çalışan tekerlekli sandalye (WCHBW) akıcı batarya içermesi sebebi ile kabul edilmemektedir\"). This sentence sits inside the Wheelchair Application Form on the Special Passengers page and is easy to miss; an earlier pass did. Every other chair must be declared 48 hours ahead on that form with its type, weight, battery count, battery specification and a legible photo of the battery label, and is cleared case by case. WHAT IS PRICED: the Excess Baggage & Seat Fees table has a PRM block in which WCHC, WCHS, WCHR, BLIND, DEAF, MUTE and GUIDE DOG are all FREE, and a Walking Stick is FREE; a passenger's own wheelchair is not listed as chargeable anywhere in that table. Beware two neighbouring rows that are NOT mobility aids: \"Scooter (up to 20 kg) 35 €\" is a kick scooter under SPORTS EQUIPMENT and \"Nordic Walking Poles 25 €\" sits under OTHERS. CABIN: a pair of crutches and prosthetic devices needed in flight travel free on top of the 8 kg hand-baggage allowance. The English Standard/Free Baggage page mistranslates the Turkish \"Koltuk Değnekleri (1 Çift)\" (one pair of crutches) as \"Clutches (A pair)\" and repeats the pushchair's dimensions against it — a human should ask MGA what size limit really applies to crutches. DAMAGE: a PIR must be raised at the arrival airport before leaving the hall, then a written claim to lostfound@mga.aero within 7 days for damage / 21 days for delay. MGA excludes \"minor damages, scratches, scuffs, dents, dirt and stains\" and \"electronic devices placed in the baggage without protection\" — a power chair is an unprotected electronic device in the hold, so this exclusion is a live risk. The Excess/Oversize Baggage page also carries a long protective-packaging disclaimer written for baby strollers and refers to \"the applicable Conditions of Carriage\" — a document that is NOT published anywhere on mga.aero. STILL NOT PUBLISHED: any watt-hour limit, battery-removal or terminal-insulation rule, spare-battery allowance, maximum wheelchair size or weight, gate-delivery promise, on-board aisle chair, accessible lavatory or seating rule. A powered-chair user must clear the chair through customer.service@mgaairlines.com or the form and get the answer in writing. COVERAGE: the site was enumerated from mga.aero/sitemap.xml — 40 distinct pages in each of English, Turkish and German (identical structure). All eight Baggage sub-pages were read, as were Special Passengers, Passenger Rights, Check In, FAQ, Help & Contact, Travel Restrictions and the fleet/corporate pages. There is no conditions-of-carriage page and no dangerous-goods page anywhere in the sitemap. The Turkish Special Passengers page carries more detail than the English one on medical-report cases (oxygen concentrators/POC/CPAP/ventilators, casts and splints, pregnancy from week 28) but the same wheelchair rules.", "searched_urls": [ "https://mga.aero/en", "https://mga.aero/en/travel/special-passengers", "https://mga.aero/en/travel/passenger-rights", "https://mga.aero/en/travel/baggage/carry-on-baggage-rules", "https://mga.aero/en/travel/check-in", "https://mga.aero/en/customer-services/help-and-contact", "https://mga.aero/en/customer-services/travel-restrictions", "https://mga.aero/en/faq", "https://mga.aero/en/services/charter-service", "https://mga.aero/en/services/wet-lease", "https://mga.aero/en/about-us/corporate/our-company", "https://www.mavigok.com/", "https://mga.aero/sitemap.xml", "https://mga.aero/en/travel/baggage/standard-free-baggage", "https://mga.aero/en/travel/baggage/excess-or-oversize-baggage", "https://mga.aero/en/travel/baggage/excess-baggage-and-seat-fees", "https://mga.aero/en/travel/baggage/sports-and-music-equipments", "https://mga.aero/en/travel/baggage/lost-and-found-procedures", "https://mga.aero/en/travel/baggage/firearms-and-ammunition", "https://mga.aero/en/travel/baggage/carrying-pet", "https://mga.aero/en/about-us/corporate/our-fleet", "https://mga.aero/tr/travel/special-passengers", "https://mga.aero/tr/travel/baggage/standard-free-baggage", "https://mga.aero/tr/faq", "https://mga.aero/de/travel/special-passengers" ] } }, { "schema_version": "1.1", "slug": "mea", "name": "MEA", "iata_code": "ME", "icao_code": "MEA", "country": "Lebanon", "region": "Middle East", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.mea.com.lb", "sources": [ { "id": "s1", "title": "Special Assistance for Travelers", "url": "https://www.mea.com.lb/english/traveler-info/passenger-services/special-assistance-for-travelers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted Items — Electrical Items / Battery Driven Wheelchair", "url": "https://www.mea.com.lb/english/traveler-info/baggage-info/restricted-items/list/electrical-items/battery-driven-wheelchair?id=2359", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "MEA Accessibility Plan 2023–2026 (PDF, linked from the Special Assistance page)", "url": "https://meablob.blob.core.windows.net/files/Library/Assets/Gallery/pdfs/Accessibility%20Plan.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "MEA Accessibility Feedback 2024 (PDF, linked from the Special Assistance page)", "url": "https://meablob.blob.core.windows.net/files/Library/Assets/Gallery/pdfs/Accessibility%20Feedback.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us", "url": "https://www.mea.com.lb/english/Contact-us", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "MEA Call Center / Special Services Support Team (Lebanon, reachable internationally)", "number": "+961 1 629999", "hours": "24/7", "region": "LB", "src": [ "s1", "s4" ] }, { "label": "MEAG Special Services — Beirut Rafic Hariri Intl Airport (line 1)", "number": "+961 1 622773", "hours": null, "region": "LB", "src": [ "s1" ] }, { "label": "MEAG Special Services — Beirut Rafic Hariri Intl Airport (line 2)", "number": "+961 1 623773", "hours": null, "region": "LB", "src": [ "s1" ] } ], "email": [ { "label": "Special Services Unit (assistance requests, wheelchair/battery approval, medical forms)", "address": "specialsvcs@mea.com.lb", "src": [ "s1", "s2" ] }, { "label": "MEAG Special Care — Beirut airport day-of-travel assistance", "address": "specialcare@meag.com.lb", "src": [ "s1" ] }, { "label": "Customer Relations — accessibility feedback (reply within 15 days)", "address": "custrel@mea.com.lb", "src": [ "s4" ] } ], "web_form": [ { "label": "Contact Us — contact form / make a complaint (channel named in the Accessibility Feedback process)", "url": "https://www.mea.com.lb/english/Contact-us", "src": [ "s5", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Special Assistance for Travelers", "url": "https://www.mea.com.lb/english/traveler-info/passenger-services/special-assistance-for-travelers", "src": [ "s1" ] }, { "label": "Restricted Items — Electrical Items / Battery Driven Wheelchair", "url": "https://www.mea.com.lb/english/traveler-info/baggage-info/restricted-items/list/electrical-items/battery-driven-wheelchair?id=2359", "src": [ "s2" ] }, { "label": "Accessibility Plan 2023–2026 (Canada ACA / ATPRR)", "url": "https://meablob.blob.core.windows.net/files/Library/Assets/Gallery/pdfs/Accessibility%20Plan.pdf", "src": [ "s3" ] }, { "label": "Accessibility Feedback process 2024", "url": "https://meablob.blob.core.windows.net/files/Library/Assets/Gallery/pdfs/Accessibility%20Feedback.pdf", "src": [ "s4" ] } ], "notes": "The Accessibility Feedback PDF prints the feedback URL as https://www.mea.com.lb/english/support/contact-us, which returns 404; the live contact page is https://www.mea.com.lb/english/Contact-us. Assistance at Beirut is delivered by MEAG (Middle East Airlines Ground Handling); at outstations by MEA's contracted handling agent." }, "policy": { "notice_hours": { "value": 48, "detail": "Assistance and carriage of a personal wheelchair must be notified at least 48 hours before departure; \"in case no such notification is made in advance, MEA and its contracted service providers will not be able to provide you with the required assistance.\" A medical report for a medical condition must be sent at least 72 hours ahead.", "src": [ "s1" ] }, "how_to_request": { "value": "Notify your booking office (travel agency or MEA sales office) or the MEA Call Center +961 1 629999 / specialsvcs@mea.com.lb at least 48 hours before departure", "detail": "\"You are required to notify your booking office (either travel agency, MEA sales offices, or MEA Call Center: +961 (0)1 629999; E-mail: specialsvcs@mea.com.lb) at least 48 hours prior to your departure.\" On the day of travel MEA recommends arriving 3 hours before departure.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"If you want to take your own collapsible wheelchair with you, your wheelchair will be carried in the baggage hold free of charge.\" An airport wheelchair supplied by MEA on request is also free of charge.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "MEA does not publish a number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "\"If you want to take your own collapsible wheelchair with you, your wheelchair will be carried in the baggage hold free of charge\" — but acceptance is MEA's call: you must notify it of the chair's size, weight and specifications \"at least 48 hours before Departure in order to advise you if it is accepted on our flights\".", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "MEA does not say whether a folding manual chair may be stowed in the cabin; the site only states that a personal collapsible wheelchair is carried in the baggage hold.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. MEA says its own airport wheelchairs \"shall be at his/her service at both ends\", but says nothing about returning a passenger's own chair at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit published. MEA requires the chair's size, weight and specifications 48 h in advance \"in order to advise you if it is accepted on our flights\".", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimensional limit published; acceptance is decided case by case after the passenger supplies size and weight 48 h before departure.", "src": [], "basis": null }, "notes": "MEA also lends its own wheelchairs free of charge — three types depending on need, available at both ends of the journey. A guide dog for a blind passenger travels in the cabin free of charge with no weight or size limit.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "MEA publishes no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "MEA does not distinguish spillable (wet) batteries in its published mobility-aid rules; every battery-powered wheelchair is handled case by case \"subject to approval\".", "src": [] }, "non_spillable": { "value": null, "detail": "MEA publishes no separate rule for non-spillable / gel / AGM wheelchair batteries. Its dry-battery limits (12 V, 100 Wh, max 2 spares) are written for spare batteries of portable electronic devices, not for mobility aids.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-powered mobility aids are accepted only \"subject to approval\" (+961 1 629999 / specialsvcs@mea.com.lb). For a lithium battery the passenger must supply voltage (V), ampere-hours (Ah) and watt-hours (Wh) at least 48 h before departure so MEA can confirm acceptance.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No Wh cap published for a wheelchair battery that stays installed. MEA's 100 Wh / 100–160 Wh figures apply to portable electronic devices and power banks, not to mobility aids, which are simply \"subject to approval\".", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — MEA gives no Wh cap for a wheelchair battery removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility-aid spare batteries. MEA's spare-battery limits (0–100 Wh accepted, 100–160 Wh subject to approval, max two power banks) are stated for portable electronic devices.", "src": [] }, "spares_allowed": { "value": null, "detail": "MEA does not publish how many spare wheelchair batteries may be carried. Its \"maximum of 2 spare batteries\" / \"maximum of two power banks\" limits are written for portable electronic devices.", "src": [] }, "removal_required": { "value": false, "detail": "\"Power driven wheelchairs shall only be accepted as checked baggage provided that the battery is disconnected, and the battery terminals are insulated to prevent accidental short circuits (e.g. by being enclosed within a battery container) and the battery is securely attached to the wheelchair\" — the battery stays on the chair, disconnected, unless MEA directs otherwise at approval.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "The battery must be disconnected and \"the battery terminals are insulated to prevent accidental short circuits (e.g. by being enclosed within a battery container)\", with the battery securely attached to the wheelchair.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "The passenger must notify MEA of the chair's size, weight and specifications \"including battery details (type, nature, power, in case of lithium battery you must provide voltage 'V', ampere per hour 'AH', and watt per hour 'WH')\" at least 48 h before departure. No MSDS or manufacturer form is named.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs and similar battery-powered mobility devices are \"subject to approval\" — contact +961 1 629999 or specialsvcs@mea.com.lb. Specifications (size, weight, battery type/nature/power) must be submitted at least 48 h before departure \"in order to advise you if it is accepted on our flights\".", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for powered wheelchairs; acceptance is case by case after the 48 h notification.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimensional limit published for powered wheelchairs.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — MEA does not say whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Powered chairs travel as checked baggage; MEA's restricted-items table shows \"subject to approval\" in both the cabin and the hold columns for battery-powered mobility devices, the approval channel being +961 1 629999 / specialsvcs@mea.com.lb." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "MEA does not publish whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published on MEA's site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a service. MEA states cabin crew are trained to assist passengers with mobility impairments, and that a passenger who is not self-reliant or who needs individual nursing/care during the flight must be accompanied by a travelling companion.", "src": [] }, "seating": { "value": true, "detail": "MEA's Accessibility Plan lists \"accessible seating areas on all aircraft\" and \"designating accessible seating areas for passengers with mobility impairments\". No detail is published on movable armrests or bulkhead seats.", "src": [ "s3" ] } }, "damage_liability": { "value": null, "detail": "MEA publishes nothing specific about liability for damage to mobility aids on its accessibility or baggage pages.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Everything hinges on one sentence: a battery-powered mobility aid is \"subject to approval\" and MEA will only confirm acceptance after you send the chair's size, weight and full battery spec (V/Ah/Wh) at least 48 hours before departure. No watt-hour ceiling, no weight limit and no dimensions are published for wheelchairs — the 100 Wh / 160 Wh numbers on the restricted-items page are for portable electronic devices and power banks. Assistance at Beirut is delivered by MEAG (Middle East Airlines Ground Handling, specialcare@meag.com.lb, +961 1 622773 / 623773); at outstations by MEA's contracted handling agent. MEA publishes a Canadian Accessible Canada Act accessibility plan and commits to answering accessibility feedback within 15 days. mea.com.lb sits behind Cloudflare: URLs carrying the ?id= query string are challenged, the same paths without it fetch normally.", "searched_urls": [ "https://www.mea.com.lb/english/home", "https://www.mea.com.lb/english/traveler-info/passenger-services", "https://www.mea.com.lb/english/traveler-info/passenger-services/special-assistance-for-travelers", "https://www.mea.com.lb/english/traveler-info/passenger-services/special-assistance-for-travelers?id=3508", "https://www.mea.com.lb/english/traveler-info/baggage-info/restricted-items", "https://www.mea.com.lb/english/traveler-info/baggage-info/restricted-items/list/electrical-items/battery-driven-wheelchair?id=2359", "https://www.mea.com.lb/english/Contact-us", "https://www.mea.com.lb/english/support/contact-us", "https://www.mea.com.lb/english/plan-and-book/special-assistance", "https://www.mea.com.lb/english/travel-information/special-assistance", "https://www.mea.com.lb/english/special-assistance", "https://www.mea.com.lb/english/travel-information/dangerous-goods", "https://meablob.blob.core.windows.net/files/Library/Assets/Gallery/pdfs/Accessibility%20Plan.pdf", "https://meablob.blob.core.windows.net/files/Library/Assets/Gallery/pdfs/Accessibility%20Feedback.pdf" ] } }, { "schema_version": "1.1", "slug": "miat-mongolian-airlines", "name": "MIAT Mongolian Airlines", "iata_code": "OM", "icao_code": "MGL", "country": "Mongolia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.miat.com", "sources": [ { "id": "s1", "title": "Wheelchair Service", "url": "https://www.miat.com/en/895/wheel-chair-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passenger with disabilities (AIRIMP codes, attendant rule)", "url": "https://www.miat.com/en/897/pax-disable", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted and Prohibited Items", "url": "https://www.miat.com/en/857/restricted-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Checked baggage", "url": "https://www.miat.com/en/856/checked-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "For your attention", "url": "https://www.miat.com/en/864/for-your-attention", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Frequently asked questions", "url": "https://www.miat.com/en/861/frequently-asked-questions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "MIAT contacts — Head Office", "url": "https://www.miat.com/en/527/head-office", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Article 26 of Warsaw convention (baggage claim deadlines)", "url": "https://www.miat.com/en/1098/warsaw-article", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Restricted and Prohibited Items → 'Lithium battery' tab (content read from MIAT's own CMS API, which serves the tab the page only renders on click)", "url": "https://backendmiat.azurewebsites.net/api/web/news/restricted-baggage?language=en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Special Conditions → 'Conditions of carriage - USA' tab: MIAT (OM) Tariff No. TS-2, DOT 220 — Rule 20 Carriage of Handicapped/Passengers with Disabilities and Rule 55 Liability of Carriers", "url": "https://www.miat.com/en/862/special-conditions", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Mongolia — Call center (add the wheelchair AIRIMP code to your booking here; domestically dial 11-333999)", "number": "+976 11 333999", "hours": "24 hours, 7 days a week", "region": "MN", "src": [ "s2", "s7" ] }, { "label": "Mongolia — Passenger service (paxhandling)", "number": "+976 7128 7926", "hours": "Mon–Fri 07:30–16:30 local (00:30–09:30 UTC)", "region": "MN", "src": [ "s7" ] }, { "label": "Mongolia — City Ticketing Office, Ulaanbaatar", "number": "+976 11 322144", "hours": "Mon–Fri 09:00–19:00, Sat–Sun 10:00–15:00 local", "region": "MN", "src": [ "s7" ] } ], "email": [ { "label": "Call center (reservations, special-service codes)", "address": "cc@miat.com", "src": [ "s7" ] }, { "label": "Reservations — named in the FAQ for special-service requests", "address": "reservation@miat.com", "src": [ "s6" ] }, { "label": "Passenger service (ground handling)", "address": "paxhandling@miat.com", "src": [ "s7" ] }, { "label": "Service quality and standards (Voice of Customer / complaints)", "address": "customerservice@miat.com", "src": [ "s7" ] } ], "web_form": [ { "label": "Voice of Customer feedback form", "url": "https://www.miat.com/en/article_voc", "src": [ "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchair Service", "url": "https://www.miat.com/en/895/wheel-chair-service", "src": [ "s1" ] }, { "label": "Passenger with disabilities", "url": "https://www.miat.com/en/897/pax-disable", "src": [ "s2" ] }, { "label": "Restricted and Prohibited Items (MIAT points here for electric wheelchair limits)", "url": "https://www.miat.com/en/857/restricted-baggage", "src": [ "s3" ] }, { "label": "Frequently asked questions → Baggage tab — the readable copy of MIAT's wheelchair-battery rules", "url": "https://www.miat.com/en/861/frequently-asked-questions", "src": [ "s6" ] } ], "notes": "No dedicated accessibility desk, e-mail or TTY is published; the 24-hour call centre is the route in. A 'Declaration of indemnity' form (Mongolian-language PDF) is linked from the Special Assistance menu." }, "policy": { "notice_hours": { "value": 48, "detail": "48 hours for a battery-powered wheelchair: 'Passengers must notify the airline at least 48 hours before the flight and provide the same information again at the airport check-in counter' (Restricted and Prohibited Items → Lithium battery; repeated in the FAQ). Other special services, including plain wheelchair assistance, may be requested 'upon ticket reservation, or 24 hours prior to your flight departure'; a stretcher needs 3 days.", "src": [ "s3", "s6", "s9" ] }, "how_to_request": { "value": "Tell the ticketing agent at booking or call the 24-hour Call Center on +976-11-333999 so the AIRIMP code (WCHR, BLND, DEAF, DPNA, STCR, MAAS, SVAN) is added to the booking", "detail": "MIAT: 'The appropriate wheelchair code must be entered in the seat reservation'; 'If you are travelling with a battery-powered wheelchair, please inform us when making your reservation.' Tariff Rule 20(2) makes carriage of anyone 'requiring special assistance' subject to prior arrangement; Rule 20(3) then bars refusal on grounds of a disability already declared and accepted, subject to 'related statute or aircraft facilities'.", "src": [ "s1", "s2", "s10" ] }, "fee_charged": { "value": false, "detail": "'Wheelchairs and other mobility-assist devices are transported as checked baggage, and if these items do not exceed the permitted weight and size limits for checked baggage, they will be carried free of charge.' The free allowance is set by the class of service on the ticket.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "MIAT's list of 'Items Allowed Free of Charge in the Aircraft Cabin' ends with 'Mobility aids for passengers with disabilities: one wheelchair, or a pair of crutches, or prosthetic limbs' — one device per passenger. The Wheelchair Service page separately says mobility aids ride free as checked baggage if they are within the class weight and size allowance.", "src": [ "s6" ] }, "manual": { "allowed": { "value": true, "detail": "'Wheelchairs and other mobility-assist devices are transported as checked baggage… carried free of charge' where within the checked-baggage weight and size limits.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Contradictory. The Wheelchair Service page says 'Wheelchairs and other mobility-assist devices are transported as checked baggage', but the FAQ's list of 'Items Allowed Free of Charge in the Aircraft Cabin' includes 'Mobility aids for passengers with disabilities: one wheelchair, or a pair of crutches, or prosthetic limbs'. MIAT gives no cabin stowage location, dimension or approval procedure, so a folding chair in the cabin cannot be relied on.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Wheelchair service covers 'airport assistance, boarding, or disembarking', and mobility aids travel as checked baggage, but MIAT never says whether the chair is returned at the aircraft door or on the baggage belt.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a wheelchair limit. Mobility aids ride free 'if these items do not exceed the permitted weight and size limits for checked baggage' — business 2 × 32 kg, economy 1 × 23 kg, 158 cm sum of three sides on main international routes; 15 kg on domestic routes; 2 × 23 kg to the USA and 1 × 23 kg to Europe on interline itineraries under IATA Resolution 302.", "src": [ "s1", "s4", "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published as height/width/length. MIAT publishes only a sum-of-three-sides figure: 158 cm (62 in) for adult checked baggage, above which advance acceptance is required.", "src": [ "s4", "s5" ] }, "notes": "Free checked allowance on main routes: business 2 × 32 kg, economy 1 × 23 kg, 158 cm total dimensions; to the USA 2 × 23 kg, to Europe 1 × 23 kg under IATA Resolution 302.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for wheelchairs, and MIAT's two general lists contradict each other: 'Wet cell batteries' are banned from carry-on baggage and 'must be transported as checked baggage' (Restricted carry-on items), while 'Wet cell batteries and lithium-ion batteries' are on the list of items that 'will not be accepted as checked baggage' (Restricted checked items). No wet-battery wheelchair procedure is given anywhere.", "src": [] }, "non_spillable": { "value": "conditional", "detail": "MIAT's only non-spillable rule is written for loose batteries, not for a chair: 'Non-spillable batteries, nickel-metal hydride batteries, and dry batteries may not be placed in checked baggage and must be carried only in carry-on baggage. Additionally, non-spillable batteries carried in the cabin must have a voltage of 12 volts or less and a capacity of 100 Wh or less. Each passenger may carry a maximum of two spare batteries.' MIAT never says how a gel/AGM powered chair — whose battery normally stays installed in the hold — is handled. Call the Customer Service Center before booking.", "src": [ "s3", "s9" ] }, "lithium_ion": { "value": true, "detail": "'Lithium battery powered wheelchairs, mobility devices and assistive devices may be carried as checked baggage in accordance with the requirements of the IATA Dangerous Goods Regulations', on 48 hours' notice with the details repeated at check-in.", "src": [ "s3", "s6", "s9" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "For a wheelchair with a NON-REMOVABLE battery MIAT states plainly: 'There is no limit on battery capacity (Wh).' Conditions: the battery must be securely attached to the chair, terminals insulated against short circuit (e.g. taped), and the chair switched off and secured against accidental activation. The cell must meet UN Manual of Tests and Criteria Part III, section 38.3.", "src": [ "s3", "s6", "s9" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "'Removable Lithium Battery Maximum Capacity: up to 300 Wh (carried by the passenger).' The removed battery goes in the cabin — MIAT's table marks a lithium-powered electric wheelchair battery 'Carry-On Baggage: Allowed / Checked Baggage: Prohibited'.", "src": [ "s3", "s9" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'Spare Batteries (not from the wheelchair): 1 battery: up to 300 Wh; 2 batteries: up to 160 Wh each.' Spares must travel in the cabin — spare lithium batteries are prohibited in checked baggage.", "src": [ "s3", "s9" ] }, "spares_allowed": { "value": 2, "detail": "Either one spare of up to 300 Wh or two spares of up to 160 Wh each, carried in the cabin. Spare lithium batteries are never accepted in checked baggage; they must stay in the manufacturer's packaging or have their terminals taped / each battery bagged, and may not be stored in the overhead bin.", "src": [ "s3", "s9" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair. If the battery is removable it must come out and be carried by the passenger in the cabin (up to 300 Wh) — as a battery it is 'Prohibited' in checked baggage. If it is non-removable it stays in the chair, securely attached, with terminals insulated and the chair switched off, and there is no watt-hour limit. 'If it is not possible to prevent short circuits, the battery cannot be carried.'", "src": [ "s3", "s9" ] }, "terminals": { "value": "Battery terminals must be protected against short circuits and insulated (for example by taping exposed terminals); the chair must be switched off and secured against accidental activation, and a non-removable battery securely attached", "detail": "'Protect battery terminals from short circuits by insulating the terminals (for example, by covering exposed terminals with tape). Wheelchairs and mobility devices must be turned off and secured against accidental activation.' If short circuits cannot be prevented, MIAT will not carry the battery. Spare batteries must stay in the maker's packaging or be taped/bagged individually.", "src": [ "s3", "s6", "s9" ] }, "documentation": { "value": true, "detail": "'Lithium batteries for mobility devices and assistive equipment must meet the requirements of each test specified in the UN Manual of Tests and Criteria, Part III, Section 38.3' — i.e. a UN 38.3-compliant cell. MIAT also requires the passenger to notify the airline 48 h ahead and 'provide the same information again at the airport check-in counter'. No specific form, MSDS or spec sheet is named.", "src": [ "s3", "s6", "s9" ] } }, "allowed": { "value": true, "detail": "'Lithium battery powered wheelchairs, mobility devices and assistive devices may be carried as checked baggage in accordance with the requirements of the IATA Dangerous Goods Regulations.' The passenger must notify MIAT at least 48 h before the flight and repeat the information at the check-in counter. MIAT adds that the rules 'depend on the wheelchair's size and battery type' and asks passengers to call the Customer Service Center.", "src": [ "s3", "s6", "s9" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a wheelchair limit, and MIAT explicitly declines to publish one: 'Regulations for transporting electric wheelchairs depend on the wheelchair's size and battery type. For detailed information, please contact the Customer Service Center.' Free carriage is bounded by the ordinary checked allowance (business 2 × 32 kg, economy 23 kg, 158 cm total; domestic 15 kg).", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. MIAT says a lithium-powered chair travels as checked baggage but never states where it is returned.", "src": [] }, "notes": "MIAT's electric-wheelchair rules live on the Restricted and Prohibited Items page under the 'Lithium battery' tab, which only renders after a click; they are repeated in the FAQ's Baggage tab. Headline: non-removable battery — no watt-hour limit, terminals insulated, chair switched off; removable battery — up to 300 Wh, out of the chair and into the cabin; spares — one at 300 Wh or two at 160 Wh, cabin only. MIAT will not carry a battery whose terminals cannot be protected against short circuit, and says the final rules 'depend on the wheelchair's size and battery type' — call the Customer Service Center. Several MIAT pages still carry placeholder filler text ('kjdkfjhd', 'hgjhgjhg', 'sdfsdf') next to real rules." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. No on-board or aisle wheelchair is mentioned on the Wheelchair Service page, the Passenger with disabilities page, the FAQ, the Restricted Items page or MIAT's US tariff. The three wheelchair uses MIAT names are 'airport assistance, boarding, or disembarking' only.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. No aircraft is described as having an accessible lavatory; instead MIAT requires an attendant for any passenger who cannot use the lavatory unaided.", "src": [] }, "transfer_assistance": { "value": false, "detail": "MIAT requires an attendant instead: 'Passengers who are unable to independently perform essential functions during the flight — such as eating or using the lavatory — must travel with an attendant', who must be 16 or older, able to move the passenger and to evacuate them in an emergency.", "src": [ "s2" ] }, "seating": { "value": null, "detail": "Not published. No movable-armrest, bulkhead or accessible-seating rule appears anywhere; the only seating-related commitment is tariff Rule 20(3)'s promise to make efforts to meet a declared requirement, expressly subject to 'related statute or aircraft facilities'. During disruption, 'priority will be given to persons with reduced mobility, special needs and unaccompanied children'.", "src": [] } }, "damage_liability": { "value": "1,288 SDR per passenger for destruction, loss, damage or delay of checked or unchecked baggage under the Montreal Convention, unless a special declaration of interest is made when the bag is handed over and the excess-value charge paid (Rule 125)", "detail": "MIAT tariff TS-2 Rule 55: 'the liability of the carrier is limited to 1,288 special drawing rights for each passenger in the case of destruction, loss, damage, or delay of baggage, whether checked or unchecked'. A special declaration of interest plus a supplementary sum raises the cap to the declared amount. Damage must be complained of in writing within 7 days, delay within 21 days; court action within 2 years. Nothing mobility-aid specific — no full-value rule for wheelchairs.", "src": [ "s10", "s8" ] }, "aircraft_hold_note": "MIAT publishes no hold-door aperture, hold-compartment volume or maximum wheelchair size for any aircraft type, and says explicitly that electric-wheelchair acceptance 'depends on the wheelchair's size and battery type' and must be settled with the Customer Service Center." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Deepening pass (2026-07-29) cracked the page the previous pass could not read. MIAT's site is a Next.js app whose 'Lithium battery' tab on the Restricted and Prohibited Items page only renders on click; its content is served by MIAT's own CMS at backendmiat.azurewebsites.net/api/web/news/?language=en, and the same text also appears (unlabelled) inside the FAQ's Baggage tab, which is directly readable. MIAT therefore DOES publish a full wheelchair-battery policy: non-removable battery — no watt-hour limit at all, terminals insulated, chair off and secured; removable battery — up to 300 Wh, removed and carried by the passenger in the cabin (batteries are prohibited in checked baggage); spares — one up to 300 Wh or two up to 160 Wh, cabin only; UN 38.3-compliant cells; 48 hours' notice plus a repeat declaration at the check-in counter. Two things a human should re-check. (1) MIAT's two general lists contradict each other on wet cell batteries — banned from carry-on and 'must be transported as checked baggage' on one tab, 'will not be accepted as checked baggage' on the next — and no wet-battery wheelchair procedure exists. (2) The non-spillable rule (cabin only, max 12 V / 100 Wh, two spares) is written for loose batteries and is impossible to apply to a gel/AGM powered chair; MIAT never reconciles it. Also: MIAT requires an attendant aged 16+ for any passenger who cannot eat or use the lavatory unaided, no on-board aisle chair is mentioned anywhere, and several pages still carry lorem-style placeholder text next to real rules. MIAT's US DOT tariff TS-2 also turned up, hidden in the 'Conditions of carriage - USA' tab of the Special Conditions page: Rule 20 makes carriage of anyone needing special assistance 'subject to prior arrangement', and Rule 55 caps baggage liability at 1,288 SDR (checked or unchecked) unless a special declaration of interest is bought — that is now recorded as damage_liability.", "searched_urls": [ "https://backendmiat.azurewebsites.net/api/web/category_header?language=en", "https://backendmiat.azurewebsites.net/api/web/news/caution-belongings?language=en", "https://backendmiat.azurewebsites.net/api/web/news/checked-baggage?language=en", "https://backendmiat.azurewebsites.net/api/web/news/frequently-asked-questions?language=en", "https://backendmiat.azurewebsites.net/api/web/news/legal-notice?language=en", "https://backendmiat.azurewebsites.net/api/web/news/pax-disable?language=en", "https://backendmiat.azurewebsites.net/api/web/news/restricted-baggage?language=en", "https://backendmiat.azurewebsites.net/api/web/news/special-assistance-passenger?language=en", "https://backendmiat.azurewebsites.net/api/web/news/special-baggage?language=en", "https://backendmiat.azurewebsites.net/api/web/news/special-conditions?language=en", "https://backendmiat.azurewebsites.net/api/web/news/wheel-chair-service?language=en", "https://www.miat.com/", "https://www.miat.com/en/1095/legal-notice", "https://www.miat.com/en/1097/caution-belongings", "https://www.miat.com/en/1098/warsaw-article", "https://www.miat.com/en/527/head-office", "https://www.miat.com/en/533/restricted-baggage", "https://www.miat.com/en/809/special-assistance-passenger", "https://www.miat.com/en/810/wheel-chair-service", "https://www.miat.com/en/856/checked-baggage", "https://www.miat.com/en/857/restricted-baggage", "https://www.miat.com/en/857/restricted-baggage?tab=4", "https://www.miat.com/en/858/cabin-baggage", "https://www.miat.com/en/860/special-baggage", "https://www.miat.com/en/861/frequently-asked-questions", "https://www.miat.com/en/862/special-conditions", "https://www.miat.com/en/864/for-your-attention", "https://www.miat.com/en/895/wheel-chair-service", "https://www.miat.com/en/897/pax-disable", "https://www.miat.com/mn/857/restricted-baggage" ] } }, { "schema_version": "1.1", "slug": "mng-airlines", "name": "MNG Airlines", "iata_code": "MB", "icao_code": "MNB", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.mngairlines.com", "sources": [ { "id": "s1", "title": "Scheduled Flights — \"one of Türkiye's leading private air cargo carriers\"", "url": "https://www.mngairlines.com/scheduled-flights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "MNG Havayolları — ana sayfa (homepage, Turkish)", "url": "https://www.mngairlines.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists. The only address published on the site is the freight enquiry mailbox info@mngairlines.com; the İletişim/Contact page lists cargo sales and operations desks only." }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable: MNG Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "tr", "notes": "Cargo-only carrier. MNG Airlines' own English \"Scheduled Flights\" page describes it as \"one of Türkiye's leading private air cargo carriers\", ensuring \"the efficient and secure transportation of cargo\"; the Turkish homepage says MNG Havayolları has operated in air-cargo transport since 1996 and is \"öncü bir kargo havayolu şirketi\" (a leading cargo airline company) flying \"tarifeli ve charter kargo uçuşları\" (scheduled and charter CARGO flights). Its five published services are scheduled cargo, charter cargo, bonded warehousing, apron ground handling and technical services — no passenger product, no cabin, therefore no wheelchair or mobility-aid policy to record. Note: the site is a JavaScript app; several English pages (/history, /policies) render blank to a plain fetch and had to be read through the reader proxy.", "searched_urls": [ "https://www.mngairlines.com/", "https://www.mngairlines.com/en", "https://www.mngairlines.com/sitemap.xml", "https://www.mngairlines.com/scheduled-flights", "https://www.mngairlines.com/history", "https://www.mngairlines.com/hakkimizda", "https://www.mngairlines.com/en/about-us", "https://www.mngairlines.com/network-and-fleet" ] } }, { "schema_version": "1.1", "slug": "myanmar-airways-international", "name": "Myanmar Airways International", "iata_code": "8M", "icao_code": "MMA", "country": "Myanmar", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.maiair.com/", "sources": [ { "id": "s1", "title": "Special Assistance", "url": "https://www.maiair.com/plan-your-journey/before-you-fly/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Goods Policy (mobility aid provisions Ref 2, 3, 5)", "url": "https://www.maiair.com/plan-your-journey/before-you-fly/dangerous-goods-policy", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Checked Baggage — Special Items (Orthopedic Tools)", "url": "https://www.maiair.com/plan-your-journey/before-you-fly/checked-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Conditions of Carriage", "url": "https://www.maiair.com/plan-your-journey/general-conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us — Our Offices", "url": "https://www.maiair.com/mai-experience/contact-us/our-offices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact Us — General Enquiry", "url": "https://www.maiair.com/mai-experience/contact-us/general-enquiry", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Myanmar — MAI head office / reservations (call to add a wheelchair request)", "number": "+95 9 880 443 787", "hours": null, "region": "MM", "src": [ "s6" ] }, { "label": "Myanmar (domestic short code) 9787 — MAI head office / reservations", "number": "9787", "hours": null, "region": "MM", "src": [ "s6" ] }, { "label": "Myanmar — Baggage Services (damaged / lost mobility aid claims)", "number": "+95 9 250 864 250", "hours": null, "region": "MM", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "General enquiry form (no dedicated assistance form published)", "url": "https://www.maiair.com/mai-experience/contact-us/general-enquiry", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.maiair.com/plan-your-journey/before-you-fly/special-assistance", "src": [ "s1" ] }, { "label": "Dangerous Goods Policy — wheelchair battery rules", "url": "https://www.maiair.com/plan-your-journey/before-you-fly/dangerous-goods-policy", "src": [ "s2" ] }, { "label": "Checked Baggage — orthopedic aids carried free", "url": "https://www.maiair.com/plan-your-journey/before-you-fly/checked-baggage", "src": [ "s3" ] } ], "notes": "MAI publishes no dedicated accessibility desk, email or TTY line. Every e-mail address on maiair.com is JavaScript-obfuscated (\"This email address is being protected from spambots\") and could not be read from the page. Wheelchair requests go through the general reservations / customer service centre." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. MAI states only that acceptance of disabled passengers is \"subject to prior arrangement with us\", that foldable electric wheelchairs need \"prior permission\", and that passengers with lithium or non-spillable battery mobility aids \"must make advance arrangements with operator\".", "src": [] }, "how_to_request": { "value": "Call the MAI reservations / customer service centre so the wheelchair is added to the booking; electric wheelchairs additionally need prior permission", "detail": "\"If you need a wheelchair on your MAI flights, please call our reservations team who are happy to assist you with further information and will add the necessary information to your booking.\" The Conditions of Carriage add that foldable electric wheelchairs \"can be carried only if they are in accordance with all relevant regulations and have got prior permission\".", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "\"Passengers requiring wheelchairs, crutches, or other orthopedic aids may bring these items free of charge, and they do not count towards the baggage allowance.\" Separately, WCHC/WCHS passengers who cannot climb the passenger steps must pay the hi-lift charge at stations where the aircraft is not on an aerobridge, collected at each station.", "src": [ "s3", "s1" ] }, "devices_per_passenger": { "value": null, "detail": "MAI does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs, crutches and other orthopedic aids are carried free of charge and do not count towards the checked baggage allowance.", "src": [ "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published. MAI's cabin baggage rules allow a walking stick or crutches in addition to hand baggage, but say nothing about stowing a folding manual wheelchair in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "MAI does not publish whether a checked wheelchair is returned at the aircraft door or at the baggage carousel.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit for mobility aids is published; the 23 kg / 158 cm figures on the baggage page are the ordinary free checked-bag allowance, which orthopedic aids are explicitly outside.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "MAI publishes no maximum dimensions for a checked wheelchair.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage space or dimension is published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted only upright: \"MAI will accept Wheelchairs/Mobility Aids with Spillable Batteries shall be loaded in an upright position. If the Aircraft does not permit the upright loading and transport, the wheelchair will not be accepted.\" If it can be kept upright the battery may stay installed, with terminals protected, the battery securely attached, circuits isolated and spill-resistant vent caps fitted where feasible.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted in or as checked baggage only, never carry-on, and only with MAI's approval: its dangerous-goods table sets \"The Approval of th operator is required\" to YES for wheelchairs with non-spillable wet batteries or batteries meeting Special Provision A123 or A199, and Ref 5 adds \"passenger must make advance arrangements with operator\". Terminals must be protected from short circuits, the battery securely attached and the circuits isolated per the manufacturer's instructions; one spare battery is allowed, in strong rigid packaging, carried in the cargo compartment.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted in or as checked baggage only, never carry-on, and only with MAI's approval: its dangerous-goods table sets \"The Approval of th operator is required\" to YES for battery-powered wheelchairs with lithium batteries, and Ref 3 adds \"passengers mus make advance arrangements with operator\". Batteries must meet each test in the UN Manual of Tests and Criteria Part III subsection 38.3; the aid, batteries, cabling and controls must be secured with straps or tie-downs; a battery removed from the aid must not exceed 300 Wh (or 160 Wh each where two are fitted) and is carried in the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a battery that stays installed in the chair — MAI's 300 Wh / 160 Wh figures apply only to a battery removed from the aid and to spares.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"the battery removed from the mobility aid must not exceed 300 Wh, or for mobility aids fitted with two batteries, each battery must not exceed 160 Wh.\" A removed battery must be carried in the passenger cabin and protected from damage, e.g. in a protective pouch.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"a passenger may carry a maximum of one spare lithium ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh\"; spares travel in the passenger cabin, each protected from damage.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one spare up to 300 Wh, or two spares each not exceeding 160 Wh — so two is the maximum. For non-spillable / A123 / A199 batteries MAI allows only one spare, and those spares must travel in strong rigid packagings in the cargo compartment, not the cabin.", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "Not required as a rule: for lithium and non-spillable batteries the battery may stay \"securely attached to the wheelchair or mobility aid\" with circuits isolated per the manufacturer's instructions, or be \"removed by the user, if the mobility aid is specifically designed to allow it\". Removal is compulsory only for a spillable battery when the aid cannot be kept upright.", "src": [ "s2" ] }, "terminals": { "value": "Terminals must be protected against short circuits (e.g. enclosed in a battery container); the battery must be securely attached and the electrical circuits isolated per the manufacturer's instructions", "detail": "MAI requires the operator to verify that battery terminals are protected from short circuits, that the battery is securely attached to the aid and electrical circuits isolated following the manufacturer's instructions, and that the aid is prepared so it cannot be unintentionally activated.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "No spec sheet, MSDS or form is demanded. MAI requires lithium batteries to be of a UN 38.3-tested type and asks staff to obtain the passenger's confirmation that a wet battery is non-spillable, but publishes no paperwork requirement.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Battery-powered mobility aids are permitted in or as checked baggage (never carry-on), but the Conditions of Carriage list foldable electric wheelchairs as restricted items that \"can be carried only if they are in accordance with all relevant regulations and have got prior permission\", and the dangerous goods rules require the passenger to \"make advance arrangements with operator\".", "src": [ "s2", "s4" ] }, "max_weight_kg": { "value": null, "detail": "MAI publishes no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "MAI publishes no maximum dimensions for a powered wheelchair and no hold-door figures for its fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "Powered mobility aids are checked-baggage only — MAI's dangerous goods table marks every battery-powered mobility aid \"NO\" for carry-on." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "MAI does not say whether an on-board aisle wheelchair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. The only boarding-assistance content is that WCHC/WCHS passengers unable to climb the passenger steps require a hi-lift, which they must pay for where the aircraft is not on an aerobridge.", "src": [] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead seating policy is published; MAI states only that seat requests cannot be guaranteed and seats may be reassigned for operational, safety or security reasons.", "src": [] } }, "damage_liability": { "value": "Warsaw Convention limits apply to checked baggage; MAI may compensate up to USD 20 per kilogram, paid as a coupon for airline services or products", "detail": "MAI publishes no mobility-aid-specific damage rule. Its general checked-baggage liability follows the unamended Warsaw Convention and Myanmar DCA regulations: \"the Carrier may compensate up to USD 20 per kilogram using a coupon applicable to purchase airlines' related services or products\", with a higher limit only if a special value declaration is made and the supplementary fee paid at check-in.", "src": [ "s4" ] }, "aircraft_hold_note": "Wheelchairs with spillable (wet) batteries are refused outright where the aircraft does not permit upright loading and transport — MAI states the chair \"will not be accepted\" in that case." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "MAI has no dedicated accessibility section beyond a short 'Wheelchair' paragraph, but its Dangerous Goods Policy reproduces the full IATA mobility-aid provisions (Ref 2 spillable, Ref 3 lithium-ion, Ref 5 non-spillable/A123/A199) with an MAI-specific variation on spillable batteries. Two costs a traveller should budget for: WCHC/WCHS passengers must pay the hi-lift charge at stations where the aircraft is not on an aerobridge (collected at each station), and non-spillable spare batteries must go in the hold in rigid packaging rather than the cabin. Email contact could not be transcribed — every address on the site is JavaScript-obfuscated. The site footer still reads 'Copyright © 2021', so some pages may be stale.", "searched_urls": [ "https://www.maiair.com/", "https://www.maiair.com/plan-your-journey/before-you-fly/special-assistance", "https://www.maiair.com/plan-your-journey/before-you-fly/dangerous-goods-policy", "https://www.maiair.com/plan-your-journey/before-you-fly/checked-baggage", "https://www.maiair.com/plan-your-journey/before-you-fly/restricted-items", "https://www.maiair.com/plan-your-journey/before-you-fly/refusal-and-limitation-of-carriage", "https://www.maiair.com/plan-your-journey/general-conditions-of-carriage", "https://www.maiair.com/plan-your-journey/terms-and-conditions/general-conditions-of-carriage", "https://www.maiair.com/plan-your-journey/terms-and-conditions/general-faq", "https://www.maiair.com/mai-experience/contact-us/our-offices", "https://www.maiair.com/mai-experience/contact-us/general-enquiry" ] } }, { "schema_version": "1.1", "slug": "myanmar-national-airlines", "name": "Myanmar National Airlines", "iata_code": "UB", "icao_code": "UBA", "country": "Myanmar", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flymna.com/", "sources": [ { "id": "s1", "title": "Plan a Trip — Special Requests", "url": "https://www.flymna.com/plan-a-trip", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Goods — Provisions for Dangerous Goods Carried by Passengers or Crew (IATA DGR 2.3A table)", "url": "https://www.flymna.com/travel-info/dangerousgoods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Travel Information — baggage allowances, irregular baggage and baggage liability", "url": "https://www.flymna.com/travel-info", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Terms of Use — Conditions of Carriage (§7.2 passengers with disabilities, §11 liability)", "url": "https://www.flymna.com/terms-of-use", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us", "url": "https://www.flymna.com/help-contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Experience MNA — Mingalabar Service", "url": "https://www.flymna.com/experience-mna", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Myanmar — Head Office / Customer Service Centre, Yangon", "number": "+95 1 378 603", "hours": null, "region": "MM", "src": [ "s5" ] }, { "label": "Myanmar — Head Office / Customer Service Centre, Yangon (second line)", "number": "+95 1 377 840", "hours": null, "region": "MM", "src": [ "s5" ] }, { "label": "Singapore — MNA airport office, Changi T1", "number": "+65 6214 9487", "hours": null, "region": "SG", "src": [ "s5" ] }, { "label": "Thailand — GSA Logi Plus (Thailand), Bangkok", "number": "+66 95 951 8882", "hours": "09:00–18:00 Monday–Friday, except public holidays", "region": "TH", "src": [ "s5" ] } ], "email": [ { "label": "Customer Service Centre — general enquiries (the route MNA gives for special assistance)", "address": "contactus@flymna.com", "src": [ "s5" ] }, { "label": "Singapore airport office", "address": "Singaporeops@flymna.com", "src": [ "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Special Requests (mobility assistance, 72-hour notice)", "url": "https://www.flymna.com/plan-a-trip", "src": [ "s1" ] }, { "label": "Dangerous Goods — mobility aid battery table", "url": "https://www.flymna.com/travel-info/dangerousgoods", "src": [ "s2" ] }, { "label": "Travel Information — baggage allowances and liability", "url": "https://www.flymna.com/travel-info", "src": [ "s3" ] } ], "notes": "MNA publishes no dedicated accessibility desk, assistance email, online assistance form or TTY/relay service. All special assistance is routed through the general Customer Service Centre in Yangon. Beware of flymyanmarairways.com, which appears high in search results but states on its own footer that it \"is an online booking agency ... not the Airline's official website\"; nothing on it was used here." }, "policy": { "notice_hours": { "value": 72, "detail": "\"For any special assistance please contact our Customer Service Centre as soon as you book your flight, or no later than 72 hours before departure.\" The Conditions of Carriage add that passengers with disabilities are \"strongly encouraged to provide to us pre-notification of their needs at the time of flight reservation\".", "src": [ "s1", "s4" ] }, "how_to_request": { "value": "Contact the MNA Customer Service Centre (phone or contactus@flymna.com) when you book, and no later than 72 hours before departure", "detail": "\"Please let us know if you are a wheelchair user, or need us to provide a wheelchair in the airport, and we will also arrange pre-boarding.\" Requests go through the Customer Service Centre; there is no online assistance form. Some medical conditions require a form to be completed before MNA clears the passenger for travel.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published. MNA states only that a guide dog for a sight/hearing-impaired passenger travels free in addition to the baggage allowance; it publishes no statement that wheelchairs or mobility aids are carried free or outside the allowance, and mobility aids are not listed among the chargeable \"irregular baggage\" items either.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "MNA does not publish how many mobility devices a passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "MNA's Special Requests page addresses wheelchair users directly — \"This includes customers requiring medical assistance, mobility assistance ... Please let us know if you are a wheelchair user\" — and its dangerous goods table accepts even battery-powered mobility aids as checked baggage. No separate rule for a passenger's own non-powered chair (fee, weight, size) is published.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. MNA's cabin baggage rule is one piece (two in Business), max 58 x 34 x 23 cm and under 7 kg, with nothing said about stowing a folding wheelchair in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs generally. The only door-of-aircraft service described is the complimentary Business Class Mingalabar Service at Yangon, where a team meets the passenger at the aircraft door and can provide a wheelchair.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit for mobility aids is published; the 23 kg per piece figure is the ordinary checked-bag limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "MNA publishes no maximum dimensions for a checked wheelchair.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage space is published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries\" — permitted in or as checked baggage (not carry-on), with operator approval required and the pilot-in-command informed of the location.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries\" — permitted in or as checked baggage (not carry-on), with operator approval required and the pilot-in-command informed.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion mobility aids are permitted as checked baggage with operator approval and notification of the pilot-in-command. Where \"the design of the mobility aid does not provide adequate protection for the battery(ies)\", MNA's table reverses this: that class is marked YES for carry-on and NO for checked baggage, so the battery travels in the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. MNA's dangerous goods table gives no watt-hour figure for wheelchair batteries at all — the 100 Wh / 160 Wh figures on that page apply to portable electronic devices and spare batteries, not to mobility aids.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; MNA states no watt-hour cap for a wheelchair battery removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchair spare batteries. The 160 Wh spare limit on the page is explicitly for consumer electronics and portable medical electronic devices.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. MNA's \"maximum of two spare batteries\" rule is the consumer-electronics/PMED rule for 100–160 Wh spares and must not be read as a wheelchair spare allowance.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Required only where the design of the mobility aid does not provide adequate protection for the battery: MNA lists that class as permitted in carry-on and NOT permitted in checked baggage. For all other battery-powered mobility aids the aid, with its battery, goes in the hold.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "MNA's published table reproduces only the IATA DGR 2.3A summary rows and states no terminal-insulation, immobilisation or circuit-isolation requirement for mobility aids.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or form is mentioned. MNA does say some medical conditions require a form before travel is cleared, but that is a fitness-to-fly form, not a battery document.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Battery-powered mobility aids are accepted, but MNA's dangerous goods table marks \"the approval of the operator is required\" YES for every class of battery-powered wheelchair (non-spillable/NiMH/dry, spillable, and lithium-ion), and the pilot-in-command must be informed of the location. Approval must therefore be arranged in advance with the Customer Service Centre.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "MNA publishes no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "MNA publishes no maximum dimensions for a powered wheelchair and no hold-door figures. Its domestic network is flown largely by ATR turboprops, so a human should confirm size limits with the Customer Service Centre before booking a large chair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Every battery-powered mobility aid class on MNA's dangerous goods table carries \"approval of the operator required: YES\" and \"pilot-in-command must be informed: YES\"." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "MNA does not say whether an on-board aisle wheelchair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. MNA offers an airport wheelchair and pre-boarding on request, and says it may require a passenger with a disability to travel with an attendant if they cannot assist in their own evacuation or understand safety instructions.", "src": [] }, "seating": { "value": null, "detail": "No movable-armrest, bulkhead or exit-row policy for disabled passengers is published; the seating section covers only which fare classes may pre-select a seat.", "src": [] } }, "damage_liability": { "value": "Warsaw/Montreal Convention limits apply; MNA publishes a maximum baggage liability of USD 20.00 per kg", "detail": "\"The maximum airline liability for damaged or missing baggage is USD 20.00 per kg.\" The Conditions of Carriage add that liability for international carriage is governed by the applicable Convention. No mobility-aid-specific or full-value rule is published.", "src": [ "s3", "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "MNA's assistance content is a few paragraphs under Plan a Trip > Special Requests; the substantive mobility-aid rules are the IATA DGR 2.3A table on its Dangerous Goods page. That table is unusually strict in one respect and unusually silent in another: operator approval is required for EVERY battery-powered wheelchair class (and the pilot-in-command must be told where it is), yet MNA publishes no watt-hour limit for wheelchair batteries anywhere. Two further things a traveller should know: MNA may require a passenger with a disability to travel with an attendant if they cannot assist in their own evacuation or understand safety instructions (Conditions of Carriage 7.2.2), and there is no published statement that mobility aids are carried free of charge. The domestic network is flown mainly by turboprops out of small airports, so hold size should be confirmed directly.", "searched_urls": [ "https://www.flymna.com/", "https://www.flymna.com/plan-a-trip", "https://www.flymna.com/travel-info", "https://www.flymna.com/travel-info/dangerousgoods", "https://www.flymna.com/terms-of-use", "https://www.flymna.com/help-contact", "https://www.flymna.com/experience-mna", "https://www.flymna.com/sitemap", "https://flymyanmarairways.com/" ] } }, { "schema_version": "1.1", "slug": "national-airlines", "name": "National Airlines", "iata_code": "N8", "icao_code": "NCR", "country": "United States", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.nationalairlines.com", "sources": [ { "id": "s1", "title": "National Airlines Contract of Carriage — Chapter 6 Special Needs Passengers; Chapter 8 Checked Baggage (page dated Dec 22, 2021)", "url": "https://www.nationalairlines.com/contract-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "FAQ & Conditions — Restricted Items: Wheelchairs/Mobility Aids with Lithium-Ion Batteries; with Spillable and Non-spillable Batteries", "url": "https://www.nationalairlines.com/faq-2/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "National Airlines Customer Service Plan (page dated Nov 30, 2023)", "url": "https://www.nationalairlines.com/customer-service-plan/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "National Airlines Services — Cargo Charters, Passenger Charters, ACMI/CMI", "url": "https://www.nationalairlines.com/services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "National Airlines Contact Us — offices and phone numbers", "url": "https://www.nationalairlines.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — Reservations & Customer Service; also the number for disability complaints", "number": "+1 855 757 6999", "hours": null, "region": "US", "src": [ "s1", "s2" ] }, { "label": "USA — Lost & Damaged Baggage (mobility-aid damage claims)", "number": "+1 407 283 6194", "hours": null, "region": "US", "src": [ "s2" ] }, { "label": "USA — Orlando corporate / baggage claims (also printed as the damage-claim number in the FAQ text)", "number": "+1 407 283 6204", "hours": null, "region": "US", "src": [ "s2", "s5" ] } ], "email": [ { "label": "Reservations & Customer Service", "address": "reservations@nationalairlines.com", "src": [ "s1", "s2" ] }, { "label": "Lost & damaged baggage claims (use for a damaged wheelchair)", "address": "BaggageClaims@NationalAirlines.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Passenger charter request form (National sells passenger seats by charter, not online booking)", "url": "https://www.nationalairlines.com/contact-us/", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Contract of Carriage — Chapter 6, Passengers with Disabilities", "url": "https://www.nationalairlines.com/contract-of-carriage/", "src": [ "s1" ] }, { "label": "FAQ & Conditions — wheelchair and mobility-aid battery rules", "url": "https://www.nationalairlines.com/faq-2/", "src": [ "s2" ] }, { "label": "Customer Service Plan", "url": "https://www.nationalairlines.com/customer-service-plan/", "src": [ "s3" ] } ], "notes": "National publishes no dedicated accessibility phone line, email or TTY/relay number: 1-855-757-6999 is the general reservations and customer-service line and is also the number given for disability complaints. The Complaint Resolution Official is reached at the airport, in person or by phone, not through a published central number. Watch out: the FAQ page prints two different baggage-claim numbers — 407-283-6194 in its contact block and 1-407-283-6204 in the answer text (the latter matches the Orlando corporate number on Contact Us)." }, "policy": { "notice_hours": { "value": null, "detail": "No fixed hour deadline for a mobility aid. National says passengers \"must provide notice at time of booking for electric chairs or powered carts\", and should arrive 2 hours before a domestic and 3 hours before an international flight. Its published 48-hour deadlines cover portable oxygen concentrators and support animals, not wheelchairs.", "src": [ "s1" ] }, "how_to_request": { "value": "Declare the wheelchair when you book; call Reservations & Customer Service on 1-855-757-6999. A Complaint Resolution Official is available at every airport National serves.", "detail": "CoC 6-01: notice for electric chairs/powered carts must be given at time of booking; the reservations centre is 1-855-757-6999. 6-03: \"National Airlines has a Complaint Resolution Officer at each airport we serve, available either in person or by telephone.\"", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "CoC 6-01: wheelchairs and carts \"may be checked at the ticket counter or the departure gate, and are free of charge (they are not counted toward your luggage limits)\". 8-02 adds that one wheelchair per passenger \"will not count for purposes of excess baggage fees\".", "src": [ "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "CoC 8-02: \"One car seat, stroller, or wheelchair per Passenger may be checked. It will not count for purposes of excess baggage fees; also, it may surpass the overall dimension limits.\" National publishes no higher figure; 14 CFR Part 382, which it says it follows, is broader.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "CoC 6-01 lists \"Transportation of wheelchairs, including folding, collapsible or non-folding un-powered wheelchairs\" among the services National provides under 14 CFR Part 382.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "CoC 6-01: \"The storage for one Passenger's collapsible, manual wheelchair in the cabin of each aircraft, on a first-come, first-served basis.\" Crutches, braces, canes and walkers also get in-cabin stowage \"provided approved stowage is available\".", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "CoC 6-01: \"Wheelchairs or carts carried in the baggage compartment returned to their owners as close to the airplane door after deplaning as possible.\" They may be checked at the ticket counter or the departure gate.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to wheelchairs is published. The general checked-baggage ceiling is 100 lb / 45.36 kg and 80 in / 203.2 cm total dimensions (CoC 8-02), but 8-02 says a checked wheelchair \"may surpass the overall dimension limits\" without saying whether the weight ceiling still binds.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "National publishes no maximum checked-wheelchair size. It states only that a checked wheelchair \"may surpass the overall dimension limits\" that apply to ordinary bags (80 in / 203.2 cm total).", "src": [ "s1" ], "basis": null }, "notes": "Fleet is the B757-200 and A330-200 (CoC 5-02 seat tables). National states it cannot accept special meal requests.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No closet dimensions published. National says only that one collapsible manual wheelchair may be stowed in the cabin of each aircraft on a first-come, first-served basis.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "FAQ, Wheelchairs/Mobility Aids with Spillable and Non-spillable Batteries: accepted as checked baggage if the battery \"can be visually inspected and disconnected\", terminals are protected from short circuits and the battery is securely attached. If the chair cannot be loaded upright, wet-cell batteries must be removed and packed in special packaging supplied by the ground handler.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "FAQ: the same rules cover non-spillable (gel) batteries — visually inspectable and disconnectable, terminals protected, battery securely attached to the chair. Accepted as checked baggage.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "FAQ, Wheelchairs/Mobility Aids with Lithium-Ion Batteries: \"Lithium-ion batteries that power mobility devices and are within the federal restrictions listed below are allowed on passenger aircraft.\"", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "FAQ: \"For mobility aids where the lithium battery is installed as an integral part of the device, there is no battery size limit.\"", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "National publishes no watt-hour cap for a battery removed from a collapsible chair and carried into the cabin — only the spare-battery figures (2 x <160 Wh or 1 x <300 Wh). Ask before you fly.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "FAQ: \"For collapsible mobility aids, customers will be allowed two (2) spare batteries if less than 160 WH ... or one (1) spare battery if less than 300 WH.\" 300 Wh is the ceiling, and only for a single spare.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two: \"two (2) spare batteries if less than 160 WH for collapsible mobility aids, or one (1) spare battery if less than 300 WH\" — so two spares only if each is under 160 Wh; a spare between 160 and 300 Wh must travel alone.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only for wet cells, and only sometimes: \"If the wheelchair cannot be loaded on the aircraft in an upright position, spillable (wet cell) batteries must be removed and packaged in special packaging, provided by the ground handler.\" A lithium battery integral to the device may stay installed with no size limit.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "FAQ: for lithium-ion, \"The battery terminals must be protected from short circuiting\" and \"The battery must have been tested per UN Part III, Section 38.3.\" For spillable/non-spillable, the battery must be visually inspectable and disconnectable, terminals protected from short circuits, and the battery securely attached to the chair.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "National requires no document from the passenger — no spec sheet, MSDS or form is mentioned. It states only that the lithium battery \"must have been tested per UN Part III, Section 38.3\", which is a manufacturing standard, not paperwork you carry.", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "CoC 6-01 covers \"Transportation of wheelchairs, including folding, collapsible or non-folding un-powered wheelchairs, electric powered wheelchairs, and electric powered carts\", with notice at time of booking. FAQ: battery-powered mobility devices \"are allowed as checked baggage\".", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to powered wheelchairs is published; see manual.max_weight_kg for the general 100 lb / 45.36 kg baggage ceiling and the ambiguity around it.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "National publishes no maximum powered-wheelchair size and no hold-door aperture for its B757-200 or A330-200 fleet.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": true, "detail": "CoC 6-01: chairs and carts carried in the baggage compartment are \"returned to their owners as close to the airplane door after deplaning as possible\", and may be checked at the departure gate.", "src": [ "s1" ] }, "notes": "National's own FAQ contradicts its Contract of Carriage on lithium batteries in the hold — see research.notes." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "CoC 6-01: \"An onboard aisle chair for Passengers who need assistance to/from the lavatory.\" No aircraft exceptions are stated.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. National mentions an onboard aisle chair for reaching the lavatory but says nothing about an accessible lavatory on the B757-200 or A330-200.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "CoC 6-01 lists pre-boarding \"before other guests\", \"Assistance in boarding and deplaning\" and \"Assistance in loading and retrieving carry-on items\".", "src": [ "s1" ] }, "seating": { "value": true, "detail": "CoC 6-01: \"A limited number of pre-reserved seats on each aircraft blocked to accommodate Passengers who identify themselves as having a qualified disability. Some adjacent seats blocked until 24 hours before the flight\" for those who must travel with a companion. Exit-row seats are barred to anyone who \"requires the use of assistive devices\" other than glasses, contacts or hearing aids.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Mobility aids are exempt from National's baggage liability caps", "detail": "CoC 8-09: liability is capped at $3,500 per passenger for travel wholly within the USA and 1,131 SDR under the Montreal Convention, but \"Passengers with Qualified Disabilities traveling with wheelchairs or other mobility devices are exempt from liability restrictions for delays, or loss or damage to these items.\" Damage must be reported within 4 hours of arrival and a written claim filed within 30 days.", "src": [ "s1" ] }, "aircraft_hold_note": "Passenger fleet in the Contract of Carriage seat tables is one B757-200 (N963CA) and three A330-200s (N819CA, N828CA, N898CA). National publishes no hold-door or hold-compartment dimensions for either type." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "NOT a cargo-only carrier, despite the name and the roster hint. National Airlines (N8/NCR, National Air Cargo Holdings, Inc. dba National Airlines, Orlando FL) sells three products on its own Services page: Cargo Charters, PASSENGER CHARTERS and ACMI/CMI. It is a US Part 121 carrier with a full DOT-compliant passenger rulebook — a Contract of Carriage with a Chapter 6 'Special Needs Passengers', a Complaint Resolution Officer at every airport it serves, a Customer Service Plan and a Tarmac Delay Plan — and the CoC seat tables show a B757-200 and three A330-200s in passenger configuration (Business/Premium Economy/Economy). Passenger seats are sold by charter (including 14 CFR Part 380 public charters) rather than through an online booking engine, hence operator_type acmi_charter rather than scheduled_passenger; the CoC nonetheless describes ticketed reservations, fares and refunds. passenger_service is therefore TRUE. CONTRADICTION A WHEELCHAIR USER MUST KNOW: CoC section 8-01 states flatly \"Lithium batteries will not be allowed as checked Baggage\", while the FAQ & Conditions page explicitly allows lithium-ion mobility-aid batteries in the hold with \"no battery size limit\" when integral to the device. The mobility-aid rule is the specific one and matches 14 CFR Part 382 / 49 CFR, but the two National pages plainly disagree. Similarly CoC 8-06 lists \"wet batteries\" among hazardous goods that \"may not be checked in baggage or carried on the aircraft\", yet immediately refers the reader to Chapter 6 for \"special mobility or medical items permitted in the cabin\", and the FAQ separately accepts spillable wet-cell wheelchair batteries. Confirm with the airline before travel. The 160 Wh figure that appears on the FAQ page under 'Lithium Batteries' is the general portable-electronics rule and has deliberately NOT been recorded as a wheelchair limit. Data-quality warning about the source itself: National's FAQ restricted-items section contains copy-pasted text naming another airline (\"To ensure the safety of our customers and employees, DELTA will not accept the transport of balance gilders, hoverboards...\"), so parts of that page are boilerplate lifted from a third party. Only the wheelchair/mobility-aid paragraphs, which are self-consistent and specific, have been used here. National may require a passenger with a disability to travel with a safety assistant where the passenger cannot understand safety instructions, cannot assist in their own evacuation because of a severe mobility impairment, or has both severe hearing and severe vision impairments (CoC 6-01) — and it refuses carriage to anyone \"unable to occupy a seat with the armrest down and seatbelt (with extension if necessary) fastened\" or requiring a stretcher or IV (CoC 10-01). National states it cannot accept special meal requests. The CoC page carries the date Dec 22, 2021 and the Customer Service Plan Nov 30, 2023.", "searched_urls": [ "https://www.nationalairlines.aero/", "https://www.nationalairlines.com/", "https://www.nationalairlines.com/about/", "https://www.nationalairlines.com/services/", "https://www.nationalairlines.com/contract-of-carriage/", "https://www.nationalairlines.com/customer-service-plan/", "https://www.nationalairlines.com/tarmac-delay-plan/", "https://www.nationalairlines.com/faq-conditions/", "https://www.nationalairlines.com/faq-2/", "https://www.nationalairlines.com/contact-us/", "https://www.gonational.com/", "https://www.nationalaircargo.com/about/" ] } }, { "schema_version": "1.1", "slug": "nauru-airlines", "name": "Nauru Airlines", "iata_code": "ON", "icao_code": "RON", "country": "Australia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.nauruair.com/", "sources": [ { "id": "s1", "title": "Mobility Assistance", "url": "https://www.nauruair.com/travel-info/before-you-fly/special-requests/mobility-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Requests and Assistance", "url": "https://www.nauruair.com/travel-info/before-you-fly/special-requests", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dangerous Goods — wheelchairs or other battery powered mobility devices", "url": "https://www.nauruair.com/travel-info/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions of Carriage (§8.1 special assistance, §10.2 refusal of carriage, §17.5 baggage liability)", "url": "https://www.nauruair.com/travel-info/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us", "url": "https://www.nauruair.com/services/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage", "url": "https://www.nauruair.com/travel-info/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Check-In Times", "url": "https://www.nauruair.com/travel-info/before-you-fly/check-in-times", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "FAQs (after-hours assistance number, medical certificate deadline)", "url": "https://www.nauruair.com/travel-info/faqs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Our Fleet", "url": "https://www.nauruair.com/about-us/our-fleet", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "On Board", "url": "https://www.nauruair.com/services/on-board", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Travel Agency Contacts (Nauru Airlines Nauru office and Central Pacific sales agents)", "url": "https://www.nauruair.com/agents/travel-agency-contacts", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Customer Feedback form (compliment / complaint / suggestion)", "url": "https://www.nauruair.com/contact/feedback", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Australia (domestic) 1300 369 044 — Reservations call centre; the channel for all mobility and assistance requests", "number": "1300 369 044", "hours": "Business hours, Monday to Friday", "region": "AU", "src": [ "s5" ] }, { "label": "Nauru (domestic) — printed as 5577000 on the Contact Us page", "number": "+674 557 7000", "hours": "Business hours, Monday to Friday", "region": "NR", "src": [ "s5" ] }, { "label": "International — Reservations; the number Nauru Airlines names for battery-powered mobility devices, dangerous goods and medical clearance", "number": "+61 7 3229 6455", "hours": "Business hours, Monday to Friday", "region": "INT", "src": [ "s5", "s3", "s2", "s1" ] }, { "label": "After-hours emergency assistance — same-day or next-day travel only, outside business hours", "number": "+61 499 044 250", "hours": "Outside business hours", "region": "INT", "src": [ "s8" ] }, { "label": "Nauru — Nauru Airlines local office (the 'local Nauru Airlines office' the Mobility Assistance page tells you to contact)", "number": "+674 557 7005", "hours": null, "region": "NR", "src": [ "s11" ] } ], "email": [ { "label": "Reservations — mobility arrangements, medical clearance form, assistance requests", "address": "reservations@nauruairlines.com.au", "src": [ "s1", "s2", "s5", "s7" ] }, { "label": "General enquiries — the address given on the Dangerous Goods page for restricted-item questions", "address": "info@nauruairlines.com.au", "src": [ "s3" ] } ], "web_form": [ { "label": "Contact Us form (general; no dedicated assistance-request form is published)", "url": "https://www.nauruair.com/services/contact", "src": [ "s5" ] }, { "label": "Customer Feedback form — complaint about assistance received", "url": "https://www.nauruair.com/contact/feedback", "src": [ "s12" ] } ], "relay": [], "policy_pages": [ { "label": "Mobility Assistance — size limits, free allowance, boarding and gate delivery", "url": "https://www.nauruair.com/travel-info/before-you-fly/special-requests/mobility-assistance", "src": [ "s1" ] }, { "label": "Special Requests and Assistance — 72-hour notice, medical clearance", "url": "https://www.nauruair.com/travel-info/before-you-fly/special-requests", "src": [ "s2" ] }, { "label": "Dangerous Goods — battery-powered mobility devices", "url": "https://www.nauruair.com/travel-info/dangerous-goods", "src": [ "s3" ] }, { "label": "Conditions of Carriage — special assistance and baggage liability", "url": "https://www.nauruair.com/travel-info/conditions-of-carriage", "src": [ "s4" ] } ], "notes": "There is no disability desk, TTY, text relay or WhatsApp channel — every mobility arrangement goes through the general Reservations call centre. nauruairlines.com.au now 301-redirects to nauruair.com, but the airline's e-mail addresses remain on the .com.au domain. At outports the Mobility Assistance page tells you to contact 'your local Nauru Airlines office or Sales Agent'; outside Nauru those are independent travel agencies listed on the Travel Agency Contacts page, not Nauru Airlines staff." }, "policy": { "notice_hours": { "value": 72, "detail": "\"Nauru Airlines is able to assist with special needs or reduced mobility and we ask that you notify us 72 hours prior to travel of any special needs or assistance which may be required.\" Seat requests also need 72 hours. Where medical clearance applies the doctor completes the Medical Clearance Form \"up to 72 hours before travel\" — although the FAQ page states 48 hours for a medical certificate.", "src": [ "s2", "s8" ] }, "how_to_request": { "value": "Tell Reservations at the time of booking; if you booked online, e-mail reservations@nauruairlines.com.au or call +61 7 3229 6455 immediately afterwards, and at least 72 h before departure", "detail": "At booking Nauru Airlines wants: the type of mobility aid (electric or non-electric); if electric, the battery type (gel cell (dry), wet non-spillable or wet spillable); whether it is collapsible; its dimensions in adjusted or disassembled state and its weight; whether medical assistance is needed; and whether you travel alone or with an escort or carer. For a battery-powered device you \"must contact Nauru Airlines Call Centre on +61 7 3229 6455 for specific details\".", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "\"two (2) pieces of Mobility Equipment per person will be carried free of charge as checked baggage in addition to your other checked baggage.\" A third or later piece counts against the ordinary checked allowance and excess charges apply; equipment over 32 kg that cannot travel upright in free wheel mode \"must be carried as freight at standard freight rates\".", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "Two pieces of Mobility Equipment per person free of charge, in addition to the checked baggage allowance. Mobility Equipment covers Mobility Aids (day or sports wheelchairs, electric wheelchairs, electric scooters) and Assistive Devices (walking frames, hoists, shower chairs, commodes). \"the equipment must be for your own use\".", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried free as checked Mobility Equipment. \"All manual wheelchairs must fit within the size restrictions in the upright position (folded or unfolded).\" A chair that fits the size limits but not upright \"can only be carried if it weighs less than 32 Kgs and the manufacturer has confirmed that the wheelchair can be stored and transported on its side\".", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Passengers may not take their own mobility aids into the aircraft cabin.\" Walking canes and crutches may be carried on board and stowed in an overhead locker, and a collapsible walking frame may be stowed in the cabin if crew can do so safely; \"For safety reasons, non-collapsible walking frames are not permitted in the aircraft cabin.\"", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"You may surrender your mobility aid at check-in or at the departure gate... You may choose to have your mobility aid delivered to you at the gate lounge upon arrival or you may collect it from the baggage collection area.\" On a connecting itinerary \"we may request for your transit time to be extended in order to facilitate the transfer of your mobility aid\".", "src": [ "s1" ] }, "max_weight_kg": { "value": 32, "detail": "\"each piece must not exceed 32kg, except Mobility Equipment which can travel in the upright position in the free wheel mode.\" So 32 kg binds a chair that cannot travel upright — and such a chair is carried only if the manufacturer has confirmed it may be transported on its side. Above 32 kg and unable to travel upright it \"must be carried as freight at standard freight rates\".", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 84, "width_cm": 100, "length_cm": 125, "detail": "Nauru Airlines' published mobility-aid acceptance size, measured with the aid adjusted or disassembled — Boeing 737-300: width 100 cm, height 84 cm, length 125 cm. That is the only row in the table, although the passenger fleet also has a 737-700 and a 737-800. \"If your mobility aid does not fit within these allowable dimensions (after being adjusted or disassembled), you may wish to travel with an alternative mobility aid.\"", "src": [ "s1", "s9" ], "basis": "max_device" }, "notes": "Medical assistance items (crutches, wheelchairs etc) are expressly exempt from the carry-on baggage dimension rule on the Baggage page. If your aid needs adjusting or breaking down you are responsible for doing it where you are able to, and ground staff may ask you to explain, instruct and supervise the process.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage exists — passengers may not take their own mobility aid into the cabin — so Nauru Airlines publishes no cabin stowage dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Wet spillable is one of three battery types Nauru Airlines asks you to declare at booking (\"gel cell (dry), wet non-spillable or wet spillable battery\"), and battery-powered mobility devices are permitted as checked baggage — but no spillable-specific packing, upright-loading, removal or leak-proof-container rule is published anywhere. You \"must contact Nauru Airlines Call Centre on +61 7 3229 6455 for specific details\" before you can rely on carriage.", "src": [ "s1", "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Gel cell (dry) and wet non-spillable are two of the three battery types named in the declaration required at booking, and battery-powered mobility devices are permitted as checked baggage. No type-specific handling rule is published; the Dangerous Goods page routes you to the Call Centre on +61 7 3229 6455 \"for specific details\".", "src": [ "s1", "s3" ] }, "lithium_ion": { "value": null, "detail": "Not addressed, and it is a real gap. The battery types Nauru Airlines asks about at booking are only \"gel cell (dry), wet non-spillable or wet spillable\", and the Dangerous Goods page permits \"wheelchairs or other battery powered mobility devices\" without naming lithium. The lithium rules it does publish cover consumer electronics and beacons, not mobility aids. A lithium-ion chair user must call +61 7 3229 6455 before booking.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Nauru Airlines states no watt-hour cap for a wheelchair battery that stays installed in the chair.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Nauru Airlines does not describe removing a wheelchair battery into the cabin at all, and states no watt-hour cap for one.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The 100–160 Wh spare figure on the Dangerous Goods page is expressly for \"consumer electronic devices\", and the 101 Wh threshold in the same page's beacon section concerns EPIRBs and personal locator beacons — neither may be read as a wheelchair spare limit.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The \"maximum of two\" figure on the Dangerous Goods page is the consumer-electronics rule for spare lithium batteries rated over 100 Wh but not exceeding 160 Wh in carry-on baggage, and must not be imported into the wheelchair case.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Nauru Airlines requires electric wheelchairs to travel upright in free wheel mode but never says the battery must be removed; it only warns that ground staff may ask you to supervise disconnecting and reconnecting it.", "src": [] }, "terminals": { "value": "Ground staff may ask you to supervise disconnection and connection of the battery; no terminal-insulation rule is published for wheelchairs", "detail": "\"Where assistance is required, Airport Ground staff may ask you to explain, instruct and supervise the assembling, or disassembling of your Mobility Aid(s). This may include disconnection and connection of the battery.\" You are responsible for assembling and disassembling the aid where you are able to. The terminal-taping requirements on the Dangerous Goods page apply to heat-producing articles and spare consumer batteries, not to wheelchairs.", "src": [ "s1", "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS, UN 38.3 evidence or manufacturer label requirement is published. The only manufacturer evidence Nauru Airlines asks for concerns a manual chair carried on its side, not a battery.", "src": [] } }, "allowed": { "value": "conditional", "detail": "\"WHEELCHAIRS OR OTHER BATTERY POWERED MOBILITY DEVICES: These are permitted as checked-in baggage. You must contact Nauru Airlines Call Centre on +61 7 3229 6455 for specific details.\" Material conditions: every electric wheelchair, including power-assist chairs, \"must travel in the upright position (folded or unfolded) in the free wheel mode\"; it must fit the published 737-300 size limits adjusted or disassembled; and the handling terms are settled case by case on that call.", "src": [ "s3", "s1" ] }, "max_weight_kg": { "value": null, "detail": "No cap is published for a compliant electric chair. The 32 kg per-piece limit expressly does not apply to \"Mobility Equipment which can travel in the upright position in the free wheel mode\", which is exactly how Nauru Airlines requires all electric wheelchairs to travel; only items \"above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight at standard freight rates\". No upper figure is stated either way.", "src": [] }, "max_dimensions": { "height_cm": 84, "width_cm": 100, "length_cm": 125, "detail": "The same published acceptance size, measured adjusted or disassembled — Boeing 737-300: width 100 cm, height 84 cm, length 125 cm. No figures are published for the 737-700 or 737-800 in the passenger fleet. The chair must also fit these limits while standing upright in free wheel mode.", "src": [ "s1", "s9" ], "basis": "max_device" }, "gate_delivery": { "value": true, "detail": "The aid may be surrendered at check-in or at the departure gate, and \"you may choose to have your mobility aid delivered to you at the gate lounge upon arrival or you may collect it from the baggage collection area\".", "src": [ "s1" ] }, "notes": "\"In accordance with manufacturer recommendations and to reduce any risk of damage to your mobility aid, all electric wheelchairs, including power assist wheelchairs, must travel in the upright position (folded or unfolded) in the free wheel mode.\" Self-balancing boards (hoverboards) and any recalled power bank or battery-powered device are banned outright from both cabin and hold, but those are separate categories from mobility aids." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "\"Onboard wheelchairs are not available on Nauru Airlines.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. With no aisle chair carried, Nauru Airlines says only that where you are not travelling with an escort or carer \"cabin crew can assist you to walk to and from the door of the aircraft toilet\", and that \"Due to Occupational Health and Safety requirements, crew will not be able to lift you.\"", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Nauru Airlines staff will provide assistance to passengers with mobility limitations, where required, including transferring passengers to and from their mobility aids and the aircraft seat.\" Two published limits: at Australian terminals \"Nauru Airlines contracted staff are unable to provide passenger transfer assistance to and from vehicles\", and cabin crew will not lift you on board.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "No accessible-seating, movable-armrest, bulkhead or exit-row policy is published. Pre-reserved seat selection exists only on Flexi Saver and Business Class fares, on request no later than 72 hours before departure, and \"specific seating preferences cannot be guaranteed\".", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit of 1,288 SDRs (about A$2,640) for checked baggage; Nauru Airlines states you remain responsible for insuring your mobility aid", "detail": "\"whilst all reasonable care will be taken, you remain responsible for obtaining insurance in relation to the carriage of your mobility aid.\" Conditions of Carriage §17.5 caps checked-baggage liability at \"1,288 SDRs (about A$2,640)\" where the Montreal Convention applies (A$3,000 where no Convention applies) and excludes \"small or non-significant damage\" including \"scratches, dents and minor cuts\" and \"broken wheels or feet\" — categories that matter enormously on a wheelchair. No mobility-aid-specific liability rule exists.", "src": [ "s1", "s4" ] }, "aircraft_hold_note": "Mobility-aid acceptance limits are published for the Boeing 737-300 only (100 cm wide x 84 cm high x 125 cm long, adjusted or disassembled, standing upright in free wheel mode). The published passenger fleet is two 737-300s (VH-PNI, VH-XNU), one 737-700 (VH-INU) and one 737-800 (VH-AN2); no figures are given for the -700 or -800, so the -300 row is the only constraint a traveller can rely on." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Unusually detailed mobility content for a small Pacific carrier: explicit acceptance dimensions, two free pieces of Mobility Equipment, gate delivery, and staff transfer to and from the aircraft seat. The hard limits to plan around are (a) the chair must fit 100 x 84 x 125 cm adjusted/disassembled and, if electric, travel upright in free wheel mode; (b) no on-board aisle wheelchair on any flight and crew will not lift you; (c) lithium-ion batteries are simply not addressed — the booking questionnaire offers only gel cell (dry), wet non-spillable or wet spillable — so ring +61 7 3229 6455 before booking. Passengers needing mobility assistance must be at the airport a minimum of 2 hours before departure, plus an extra 30 minutes at overseas ports; check-in closes 1 h before departure at Brisbane, Nauru, Palau, Kiritimati, Nadi and Suva and 1 h 30 min at Tarawa, Majuro and Pohnpei. Nothing is published about ground equipment at any station — no mention of aerobridges, ambulifts or high-lift devices, and no station or route where a wheelchair passenger cannot be carried — so the station-by-station question must be put to Reservations directly. Conditions of Carriage §8.1 makes carriage of a passenger needing special assistance conditional on the airline having agreed to provide it, and §10.2.6 permits refusal where prior arrangements were not made, so the 72-hour notice is not merely advisory. Nauru Airlines also operates Tarawa–Kiritimati for Air Kiribati and flies charter/ACMI services; the policy above is what it publishes for its own scheduled services.", "searched_urls": [ "https://www.nauruair.com/", "https://www.nauruairlines.com.au/", "https://www.nauruair.com/travel-info/before-you-fly", "https://www.nauruair.com/travel-info/before-you-fly/special-requests", "https://www.nauruair.com/travel-info/before-you-fly/special-requests/mobility-assistance", "https://www.nauruair.com/travel-info/before-you-fly/check-in-times", "https://www.nauruair.com/travel-info/dangerous-goods", "https://www.nauruair.com/travel-info/conditions-of-carriage", "https://www.nauruair.com/travel-info/baggage", "https://www.nauruair.com/travel-info/excess-baggage", "https://www.nauruair.com/travel-info/faqs", "https://www.nauruair.com/services/contact", "https://www.nauruair.com/services/on-board", "https://www.nauruair.com/about-us/our-fleet", "https://www.nauruair.com/about-us/terms-of-use", "https://www.nauruair.com/agents/travel-agency-contacts", "https://www.nauruair.com/destinations/nauru", "https://www.nauruair.com/feedback", "https://www.nauruair.com/contact/feedback" ] } }, { "schema_version": "1.1", "slug": "neos", "name": "Neos", "iata_code": "NO", "icao_code": "NOS", "country": "Italy", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.neosair.com/en", "sources": [ { "id": "s1", "title": "Special assistance — passengers with disabilities or reduced mobility, wheelchairs, scooters and other mobility aids", "url": "https://www.neosair.com/en/information/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Contacts", "url": "https://www.neosair.com/en/contacts", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage damage — damaged wheelchairs and mobility assistive devices", "url": "https://www.neosair.com/en/information/baggage-damage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Conditions of Carriage", "url": "https://www.neosair.com/en/general-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Customer Service — Customer Care form", "url": "https://www.neosair.com/en/information/customer-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "FAQs", "url": "https://www.neosair.com/en/faqs", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — New York office (Volatour Inc., general sales; no dedicated accessibility line is published)", "number": "+1 646 395 3802", "hours": "Monday–Saturday 10:00–18:00", "region": "US", "src": [ "s2" ] }, { "label": "Canada — Ghai Travels toll free (general sales)", "number": "+1 866 593 1885", "hours": "Monday–Friday 10:00–18:00", "region": "CA", "src": [ "s2" ] }, { "label": "Kazakhstan — Almaty office (general sales)", "number": "+7 707 070 5828", "hours": "Monday–Saturday 10:00–18:00", "region": "KZ", "src": [ "s2" ] } ], "email": [], "web_form": [ { "label": "MY BOOKING — add or change an assistance request (up to 48 hours before departure)", "url": "https://www.neosair.com/en/booking-management", "src": [ "s1", "s2" ] }, { "label": "Customer Care form — the only channel Neos accepts for complaints, including failed or inadequate assistance", "url": "https://www.neosair.com/en/information/customer-service", "src": [ "s5", "s1" ] } ], "relay": [ { "label": "Neos Support Chat Box (\"DO YOU NEED HELP?\") — 24/7 web chat", "detail": "Neos routes assistance requests and specific-flight questions through the chat service available 24 hours a day, 7 days a week on the homepage of neosair.com. Seat assignment for assisted passengers is handled by the chat box Monday–Friday 09:00–18:00 CET, or at airport check-in.", "src": [ "s1", "s2" ] } ], "policy_pages": [ { "label": "Special assistance — wheelchairs, batteries, dimensions", "url": "https://www.neosair.com/en/information/special-assistance", "src": [ "s1" ] }, { "label": "Baggage damage — reimbursement for a damaged wheelchair", "url": "https://www.neosair.com/en/information/baggage-damage", "src": [ "s3" ] }, { "label": "General Conditions of Carriage — liability limits", "url": "https://www.neosair.com/en/general-conditions", "src": [ "s4" ] } ], "notes": "Neos publishes no dedicated accessibility telephone line or assistance e-mail; everything goes through the 24/7 \"DO YOU NEED HELP?\" chat box, the MY BOOKING area, or (for complaints) the Customer Care ticket form. Neos states explicitly that \"complaints submitted in a manner different from those indicated will not be handled (e.g. by e-mail)\". If you booked through a travel agency you must make the assistance request through the agency, not with Neos. Complaints about assistance can be escalated to ENAC, the Italian civil aviation authority." }, "policy": { "notice_hours": { "value": 48, "detail": "Assistance must be requested \"when booking your flight or at a later stage by accessing the 'MY BOOKING' section, no later than 48 hours before your flight's departure\". Longer lead times apply to other equipment: 72 hours for postural support equipment and at least 4 days for a portable oxygen concentrator. Assisted passengers must check in 2 hours before short/medium-haul and 3 hours before long-haul flights.", "src": [ "s1" ] }, "how_to_request": { "value": "Request at booking or later in MY BOOKING, or through the 24/7 Neos Support Chat Box — at least 48 hours before departure; through your travel agency if you booked with one", "detail": "Neos asks you to state the type of assistance required (including \"wheelchair assistance for passenger travelling with own mobility aid\") and, for a powered chair, to send the wheelchair technical data sheet with battery specifications via the Support Chat Box. Online check-in is not available to passengers requesting assistance; seats are assigned by the chat box (Mon–Fri 09:00–18:00 CET) or at airport check-in.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"You can transport up to two mobility aids (e.g., wheelchair and walker) free of charge.\" Under EC Regulation 1107/2006 the airport assistance service is also \"offered free of charge at all airports\", and a seat for an accompanying person carries no additional charge (ENAC DG16/07/2021).", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to two mobility aids (e.g. wheelchair and walker) are carried free of charge. Separately free: one guide or service dog, two walking aids such as crutches or a medical walker, one piece of medical equipment up to carry-on size, and medicines/syringes.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Your manual wheelchair will be collected at the check-in counter or after your accommodation on board to be transported in the aircraft hold.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": "conditional", "detail": "\"The transportation in cabin of passenger's manual wheelchair is allowed on B787 aircraft only.\" On the Boeing 737 fleet the manual chair goes in the hold.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. Neos says the manual chair is collected at check-in or after you are seated on board, but does not say whether it is returned at the aircraft door or at the baggage carousel.", "src": [] }, "max_weight_kg": { "value": 200, "detail": "\"The maximum weight allowed for wheelchairs is 200kg.\" Published without distinguishing manual from powered chairs.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 85, "width_cm": 114, "length_cm": 140, "detail": "\"The maximum dimensions of a personal wheelchair will need to comply with the following measurements: Aircraft B737: 140 x 114 x 85 (length x width x height); Aircraft B787: 150 x 150 x 160.\" The binding B737 figures are recorded here; the wider B787 limits are in the aircraft note.", "src": [ "s1" ], "basis": "max_device" }, "notes": "A manual chair may only travel in the cabin on the Boeing 787; on the 737 it is stowed in the hold.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Neos allows an in-cabin manual wheelchair on the B787 but publishes no separate cabin stowage dimensions — only the general maximum wheelchair sizes.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Wheelchairs and mobility aids powered by unsealed batteries (spillable): Not allowed for transport on Neos flights.\"", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Sealed (non-spillable) battery chairs are accepted. If the chair can be placed in the hold in an upright position the battery may remain attached, provided it is securely attached, the electrical contacts are protected against short circuits and the electrical circuits are isolated. One spare is permitted for wet batteries and two for nickel-metal hydride batteries.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Accepted, but treated as dangerous goods: the battery must be of a type tested to the UN Manual of Tests and Criteria, Part III, subsection 38.3, and the wheelchair data sheet with battery specifications must be supplied when booking.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"If the battery is not removed, there is no Wh limit.\"", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Where the battery is removed by the user, if the mobility aid is specifically designed to allow the battery to be removed, the battery must not exceed 300 Wh or for a device with two batteries required for its operation, each battery must not exceed 160 Wh.\" Removed batteries travel only in the passenger cabin, inside a protective case.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Neos allows you to carry one (1) spare 300 Wh battery, or two (2) batteries of max 160 Wh.\" Spares travel only in the passenger cabin, inside a protective case.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one spare of up to 300 Wh, or two spares of max 160 Wh each — two is the maximum. For sealed non-lithium chairs Neos permits one spare wet battery or two nickel-metal hydride spares.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "Not required. A sealed battery may remain attached if the chair can be stowed upright in the hold, and for lithium-ion Neos frames removal as optional — \"where the battery is removed by the user, if the mobility aid is specifically designed to allow the battery to be removed\" — adding that if the battery is not removed there is no watt-hour limit.", "src": [ "s1" ] }, "terminals": { "value": "Battery securely attached to the chair, electrical contacts protected against short circuits, and electrical circuits isolated", "detail": "Conditions Neos sets for leaving a sealed battery installed: \"The battery must be securely attached to the wheelchair/mobility aid; the electrical contacts of the battery must be protected against short circuits; the electrical circuits have been isolated.\" Removed and spare batteries must be carried in the cabin inside a protective case.", "src": [ "s1" ] }, "documentation": { "value": "Wheelchair technical data sheet including full battery specifications, sent to the Neos Support Chat Box (or your travel agency) when booking the service", "detail": "Required for both sealed-battery and lithium-ion chairs: \"when booking the service, we ask you to provide our Support Chat Box ... or travel agency with the wheelchair's technical data sheet including battery specifications\". Neos warns that a mobility aid which does not meet the safety requirements may not be allowed on board.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Powered chairs with sealed (non-spillable) or lithium-ion batteries are accepted, but chairs powered by unsealed (spillable) batteries are refused outright, the chair must fit the published per-aircraft maximum dimensions and 200 kg limit, and \"if the mobility aid does not meet the safety requirements, it may not be allowed on board\" — Neos requires the wheelchair data sheet with all battery specifications when the service is booked.", "src": [ "s1" ] }, "max_weight_kg": { "value": 200, "detail": "\"The maximum weight allowed for wheelchairs is 200kg\" — published for wheelchairs generally, with no separate figure for powered chairs.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 85, "width_cm": 114, "length_cm": 140, "detail": "Neos' stated maximum personal-wheelchair size, smallest (binding) aircraft first: B737 — 140 length x 114 width x 85 height cm; B787 — 150 x 150 x 160 cm.", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "Chairs with unsealed (spillable) batteries are refused outright. Neos wants the technical data sheet with battery specifications at the time the assistance is booked." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"Neos aircraft are all equipped with an aisle wheelchair that can be used to move the passenger from his/her seat to the toilet if required.\" The exception Neos itself flags: \"if your flight is operated by a third-party aircraft, some assistance services (e.g., wheelchairs on board) may not be available or may be different\" — Neos wet-leases capacity, so the aisle chair is not guaranteed on every flight number.", "src": [ "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"Our in-flight toilets are equipped with handrail support to facilitate its use by passengers with reduced mobility (only some central toilets on B787 aircraft)\" — so grab rails exist only in some central B787 lavatories, and nothing is published for the B737 fleet.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "The assisted passenger is accompanied to their allocated seat, and under EC 1107/06 Annex II cabin crew assist \"in moving from their seats to toilet facilities\" using the aisle wheelchair. The published limit: crew \"cannot lift or carry a passenger when not for the purpose of aisle wheelchair use\", and cannot give personal care beyond the ordinary service.", "src": [ "s1" ] }, "seating": { "value": "Designated PRM seats assigned at airport check-in; emergency exit rows are never available; a seat for an accompanying person is allocated next to or near you at no extra charge", "detail": "\"For safety reasons, each aircraft is equipped with designated seats for passengers with disabilities or with reduced mobility. These seats are assigned during check-in at the airport... it is not possible to allocate seats in emergency exit rows.\" The number of PRM seats is capped by EU rules according to aircraft type and configuration, which is why the 48-hour request matters. Accompanying-person seating is free under ENAC DG16/07/2021.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,288 SDR per passenger for destroyed, lost or damaged baggage; damaged wheelchairs are handled through a reimbursement claim, not a full-value guarantee", "detail": "\"If a wheelchair or other mobility assistive devices of passengers with disabilities or reduced mobility ... get damaged, you can submit a reimbursement request\" — file a damaged property report at the airport Lost & Found before leaving, then claim through the Customer Care form (Neos replies within 30 days). The General Conditions cap liability for destruction, loss or damage to baggage at 1,288 SDR per passenger. Neos also declines liability for minor non-structural damage such as small cuts, scratches and dents.", "src": [ "s3", "s4" ] }, "aircraft_hold_note": "Maximum personal-wheelchair dimensions differ sharply by aircraft: Boeing 737 — 140 x 114 x 85 cm (length x width x height); Boeing 787 — 150 x 150 x 160 cm. Maximum weight 200 kg on both. An in-cabin manual wheelchair is only possible on the B787." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Neos' English special-assistance page is unusually complete for a leisure carrier: per-aircraft maximum wheelchair dimensions, a 200 kg weight cap, explicit 'no Wh limit if the battery is not removed', 300/160 Wh removed and spare limits, an aisle chair on all Neos aircraft, and free carriage of two mobility aids. Three things a power-chair user must plan around: (1) chairs with unsealed (spillable) batteries are refused outright; (2) the wheelchair technical data sheet including battery specifications has to be sent in advance through the chat box, and a chair that does not meet the safety requirements may be refused; (3) on the B737 the chair must fit 140 x 114 x 85 cm, which is a tight envelope for a large power chair. Neos also warns that flights operated by a third-party (wet-leased) aircraft may not offer the same assistance services, including on-board wheelchairs. Note a discrepancy on Neos' own site: the special-assistance page sets the deadline at 48 hours before departure, while the Contacts page says special boarding assistance can be added in MY RESERVATION only 'up to 4 days before the flight' — a human should confirm which window actually applies. There is no accessibility phone line and Neos refuses e-mail complaints; everything goes through the 24/7 chat box and the Customer Care ticket form.", "searched_urls": [ "https://www.neosair.com/en", "https://www.neosair.com/it", "https://www.neosair.com/en/information/special-assistance", "https://www.neosair.com/us/en/information/special-assistance", "https://www.neosair.com/en/information/customer-service", "https://www.neosair.com/en/information/baggage-damage", "https://www.neosair.com/en/general-conditions", "https://www.neosair.com/en/contacts", "https://www.neosair.com/en/faqs", "https://static.neosair.com/en/information/special-assistance.html" ] } }, { "schema_version": "1.1", "slug": "nesma-airlines", "name": "Nesma Airlines", "iata_code": "NE", "icao_code": "NMA", "country": "Egypt", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.nesmaairlines.com", "sources": [ { "id": "s1", "title": "Special Assistance", "url": "https://www.nesmaairlines.com/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage Information — allowances and limitations", "url": "https://www.nesmaairlines.com/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Nesma Airlines", "url": "https://www.nesmaairlines.com/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "FAQs", "url": "https://www.nesmaairlines.com/faqs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Prohibited Items", "url": "https://www.nesmaairlines.com/prohibited-items", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Egypt — hotline (printed \"Egypt Hotline: +202 – 15671\")", "number": "+202 15671", "hours": null, "region": "EG", "src": [ "s1", "s3" ] }, { "label": "Saudi Arabia — local number", "number": "+966 11 510 3321", "hours": null, "region": "SA", "src": [ "s1", "s3" ] }, { "label": "Italy — local number", "number": "+39 350 967 3888", "hours": null, "region": "IT", "src": [ "s1" ] } ], "email": [ { "label": "Special assistance requests (the \"Get assistance\" button on the Special Assistance page)", "address": "ssr@nesmaairlines.com", "src": [ "s1" ] }, { "label": "Customer care (general)", "address": "wecare@nesmaairlines.com", "src": [ "s1", "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.nesmaairlines.com/special-assistance", "src": [ "s1" ] }, { "label": "Baggage Information (free carriage of one wheelchair)", "url": "https://www.nesmaairlines.com/baggage", "src": [ "s2" ] } ], "notes": "The only accessibility-specific channel Nesma publishes is the e-mail ssr@nesmaairlines.com. The three telephone numbers are the airline's general contact numbers printed in the site footer, not a disability desk." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline published. The Special Assistance page only says to contact ssr@nesmaairlines.com to request assistance.", "src": [ "s1" ] }, "how_to_request": { "value": "E-mail ssr@nesmaairlines.com", "detail": "\"To request any of these services, please don't hesitate to contact us at ssr@nesmaairlines.com.\" The home page also surfaces Special Assistance as a Manage-Booking add-on that links to the same page.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Carried free of charge in addition to the main piece of hand luggage: \"For passengers with disabilities, one wheelchair (to be placed in the cargo compartment) or one pair of crutches.\"", "src": [ "s2" ] }, "devices_per_passenger": { "value": 1, "detail": "The free-carriage list allows \"one wheelchair (to be placed in the cargo compartment) or one pair of crutches\" per passenger with disabilities.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "One wheelchair per disabled passenger is carried free of charge in the cargo compartment; wheelchair users are listed among the passengers Nesma assists.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": false, "detail": "The wheelchair entry in the free-carriage list is qualified \"(to be placed in the cargo compartment)\". Only one umbrella or walking stick is listed as a free cabin item.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Nesma does not say where a checked wheelchair is returned (aircraft door or baggage reclaim).", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair weight limit published. The 32 kg per-piece cap on the baggage page applies to ordinary checked bags; Nesma does not say whether it applies to a mobility aid.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size published. The 75 x 50 x 33 cm figure on the baggage page is the limit for a single piece of ordinary checked baggage, not a stated wheelchair limit.", "src": [ "s2" ], "basis": null }, "notes": "Nesma's only published mobility-aid rule is the free-carriage line in the hand-baggage section of the Baggage page.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage of a wheelchair is offered, so no cabin stowage dimensions are published.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published; Nesma's site does not distinguish wheelchair battery types.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published; Nesma's site does not distinguish wheelchair battery types.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. The Prohibited Items page lists e-cigarettes and personal electronics but says nothing about lithium batteries or mobility aids.", "src": [ "s5" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Nesma states no spare-battery allowance for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published; Nesma gives no battery-handling instructions for powered wheelchairs.", "src": [] }, "terminals": { "value": null, "detail": "Not published; no terminal insulation or disconnection requirement is stated.", "src": [] }, "documentation": { "value": null, "detail": "Not published; no battery spec sheet, MSDS or form is mentioned.", "src": [] } }, "allowed": { "value": null, "detail": "Nesma publishes nothing about battery-powered wheelchairs or mobility scooters. Neither the Special Assistance page, the Baggage page nor the Prohibited Items page mentions them.", "src": [ "s1", "s2", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published; Nesma does not address powered wheelchairs at all.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published; Nesma does not address powered wheelchairs at all.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published; Nesma does not mention an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as such. The FAQ says only that \"Crane assistance is available at Jeddah, Riyadh, and Dammam airports\" and must be arranged with ground services officers — that is boarding by hi-lift, not seat transfer.", "src": [ "s4" ] }, "seating": { "value": null, "detail": "Not published; Nesma states no seating rule for passengers with reduced mobility.", "src": [] } }, "damage_liability": { "value": null, "detail": "Nothing published for mobility aids. The FAQ covers damaged baggage generally: report it at the baggage counter and complete Nesma's damaged-baggage form before leaving the airport.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Nesma publishes only fragments: a one-paragraph Special Assistance page listing the categories it helps (wheelchair users, hearing- and vision-impaired, broken limbs) with a single e-mail address, plus one line in the hand-baggage section of the Baggage page granting free carriage of one wheelchair in the cargo compartment. Nothing at all on powered wheelchairs, batteries, notice deadlines, gate delivery or an on-board aisle chair. The FAQ adds that crane (hi-lift) assistance is available at Jeddah, Riyadh and Dammam airports, arranged with ground services officers. The Arabic mirror (/ar/special-assistance) carries identical content, so the thinness is not a translation gap. A wheelchair user should e-mail ssr@nesmaairlines.com and get the powered-chair and battery rules in writing before booking.", "searched_urls": [ "https://www.nesmaairlines.com/", "https://www.nesmaairlines.com/special-assistance", "https://www.nesmaairlines.com/ar/special-assistance", "https://www.nesmaairlines.com/baggage", "https://www.nesmaairlines.com/prohibited-items", "https://www.nesmaairlines.com/rules-conditions", "https://www.nesmaairlines.com/contact", "https://www.nesmaairlines.com/faqs" ] } }, { "schema_version": "1.1", "slug": "nile-air", "name": "Nile Air", "iata_code": "NP", "icao_code": "NIA", "country": "Egypt", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.nileair.com", "sources": [ { "id": "s1", "title": "Mobility Aids — wheelchairs and other assistive devices", "url": "https://www.nileair.com/mobility-aids", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Disability assistance", "url": "https://www.nileair.com/disability-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restrictions — prohibited and restricted items", "url": "https://www.nileair.com/restrictions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us", "url": "https://www.nileair.com/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Medical Information — medical clearance (MEDIF)", "url": "https://www.nileair.com/medical-information", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Egypt — hotline / 24-7 call centre", "number": "19415", "hours": "24/7", "region": "EG", "src": [ "s4" ] }, { "label": "International — Cairo", "number": "+20 2 2696 8000", "hours": null, "region": "EG", "src": [ "s4" ] }, { "label": "Saudi Arabia — local number (printed 011 229 00 66)", "number": "+966 11 229 0066", "hours": null, "region": "SA", "src": [ "s4" ] } ], "email": [ { "label": "Customer service unit (customer experience team)", "address": "csu@nileair.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Wheelchair service request form (Mobility Aids page, subject \"Contact us for Wheelchair Service\")", "url": "https://www.nileair.com/mobility-aids", "src": [ "s1" ] }, { "label": "General contact form", "url": "https://www.nileair.com/contact-us", "src": [ "s4" ] } ], "relay": [ { "label": "WhatsApp", "detail": "+2 010 300 14 444", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Mobility Aids", "url": "https://www.nileair.com/mobility-aids", "src": [ "s1" ] }, { "label": "Disability assistance", "url": "https://www.nileair.com/disability-assistance", "src": [ "s2" ] }, { "label": "Restrictions (batteries and prohibited items)", "url": "https://www.nileair.com/restrictions", "src": [ "s3" ] } ], "notes": "There is no dedicated disability desk number; Nile Air routes all assistance requests through the local sales office, the customer experience team or the wheelchair-service form. The Contact Us FAQ misprints the hotline as 19145; the number printed on the page and in the tel: link is 19415." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If your wheelchair is battery-powered or if you are travelling with a group of 10 or more passengers who require wheelchairs, please contact your local Nile Air office at least 48 hours prior to your flight departure.\" A MEDIF is also needed at least 48 h ahead for temporary disability; special seating devices (Crelling Harness, MERU chair) need at least 5 working days, as does medical clearance.", "src": [ "s1", "s5" ] }, "how_to_request": { "value": "Contact your local Nile Air office or the Customer Experience team, at or after booking", "detail": "\"Nile Air requires passengers to request mobility assistance through their Customer Experience team or at a local sales office, which can be done either during or after the booking process.\" The Mobility Aids page carries a request form with the subject \"Contact us for Wheelchair Service\". Check in at least three hours before departure.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Nile Air allows passengers to carry mobility aids such as crutches, walking sticks, or prosthetic devices free of charge, in addition to their standard baggage allowance.\" Of an own manual/electric wheelchair or scooter: \"please note that they will not be included in your free baggage allowance.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Nile Air does not publish a limit on the number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"If you are traveling with your own manual or electric wheelchair or other assistive devices such as a cane, crutch, walker, or mobility scooter\" they are accepted, carried in the cargo hold as checked baggage. Crelling Harness and MERU special seating devices are also accepted with at least 5 working days' notice.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Due to the limited cabin aisle dimensions, we are unable to accommodate these devices in the cabin, and as a result, they must be stored in the cargo hold as checked baggage.\" (The FAQ on the same page separately says Nile Air \"accommodates passengers traveling with their own fully collapsible wheelchairs\" without saying where — see notes.)", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. Nile Air says devices \"are available for use upon your arrival\" but does not say whether the chair is returned at the aircraft door or at baggage reclaim.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for wheelchairs published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions published.", "src": [], "basis": null }, "notes": "Damage to a wheelchair or assistive device must be notified in writing within 7 days of the incident.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No cabin stowage is offered for wheelchairs (limited cabin aisle dimensions), so no cabin stowage dimensions are published.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published; Nile Air does not distinguish wheelchair battery types anywhere on its site.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published; Nile Air does not distinguish wheelchair battery types anywhere on its site.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. The Restrictions page prohibits in general \"Electrolyte batteries\" and \"Lithium batteries with a power rating above 160 W\", but does not say whether that applies to a wheelchair battery — mobility aids are handled separately under the ICAO Technical Instructions it cites.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour limit published for a wheelchair battery that stays installed; ICAO/IATA default applies — see global rules. Do not read the general 160 W figure on the Restrictions page as a wheelchair limit.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "No watt-hour limit published for a removed wheelchair battery; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour limit published for a spare wheelchair battery; ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The Restrictions page's \"not more than two power banks\" rule is a general portable-electronics limit, not a wheelchair spare-battery allowance.", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "Not published; Nile Air gives no instruction on removing a wheelchair battery. It does require removable lithium batteries to be taken into the cabin for smart baggage and electric baby strollers, but says nothing about wheelchairs.", "src": [ "s3" ] }, "terminals": { "value": null, "detail": "Not published; no terminal insulation or disconnection requirement is stated for wheelchair batteries.", "src": [] }, "documentation": { "value": null, "detail": "Not published; no battery spec sheet, MSDS or manufacturer label is demanded for a wheelchair battery.", "src": [] } }, "allowed": { "value": true, "detail": "Own electric wheelchairs and mobility scooters are accepted, carried in the cargo hold as checked baggage; if the wheelchair is battery-powered you must contact your local Nile Air office at least 48 hours before departure so arrangements can be made.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for powered wheelchairs published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "Nile Air's only powered-chair requirement is 48 hours' advance notice to the local office; it publishes no battery rules of its own for mobility aids." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Nile Air offers specially designed in-flight wheelchairs to assist passengers with reduced mobility in moving within the aircraft cabin.\" Request it through your local Nile Air office. No aircraft exceptions are published.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Nile Air states only that it cannot provide \"assistance within the restroom or at the seat with defecation and/or urination\".", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "\"For passengers who are unable to walk, Nile Air provides complete wheelchair assistance from the plane door to their cabin seat and vice versa.\" Crew cannot assist with feeding, personal care in the restroom or medical services; passengers needing those must travel with a personal care assistant.", "src": [ "s1", "s2" ] }, "seating": { "value": "Special seating on request; emergency-exit rows barred", "detail": "\"To request special seating, kindly contact your local Nile Air office or approach our airport ground staff.\" \"Please note that seats in the emergency exit row are not available due to flight safety regulations.\"", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Report in writing within 7 days; compensation under the baggage rules, capped by the Warsaw/Montreal Convention", "detail": "\"In case your wheelchair or other assistive device is damaged during the flight, it is important to notify in writing within 7 days of the incident. Compensation for the damage will be provided in accordance with the guidelines for lost or mishandled baggage… Nile Air's liability… is limited as per our General Conditions of Carriage…, the Warsaw Convention or Montreal Convention.\"", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Solid service policy, no battery policy. Nile Air describes three grades of wheelchair service (to the aircraft, to the aircraft door, and door-to-seat), provides an in-flight aisle chair, and carries mobility aids free and outside the baggage allowance — but publishes nothing on wheelchair battery types, watt-hour caps, terminal protection or spares. Two internal inconsistencies a human should re-check: (1) the Mobility Aids body text says own wheelchairs cannot be accommodated in the cabin and must go in the hold, while the FAQ on the same page says Nile Air \"accommodates passengers traveling with their own fully collapsible wheelchairs\"; (2) the Contact Us FAQ gives the call centre as 19145 while the page header and tel: link give 19415. The general Restrictions page prohibits \"lithium batteries with a power rating above 160 W\" and bans all lithium-powered personal transportation devices (hoverboards, e-scooters) — a wheelchair user should confirm in writing that this is not applied to a mobility-aid battery. Special seating devices (Crelling Harness, MERU chair) are welcomed with at least 5 working days' notice; medical clearance (MEDIF) needs at least 5 working days.", "searched_urls": [ "https://www.nileair.com/", "https://www.nileair.com/mobility-aids", "https://www.nileair.com/disability-assistance", "https://www.nileair.com/medical-information", "https://www.nileair.com/restrictions", "https://www.nileair.com/non-standard-baggage", "https://www.nileair.com/contact-us" ] } }, { "schema_version": "1.1", "slug": "nippon-cargo-airlines-", "name": "Nippon Cargo Airlines", "iata_code": "KZ", "icao_code": "NCA", "country": "Japan", "region": "Asia Pacific", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.nca.aero/e/", "sources": [ { "id": "s1", "title": "NCA Corporate Profile — Operations: scheduled and nonscheduled air CARGO transportation", "url": "https://www.nca.aero/e/profile/company/about/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists. NCA publishes only cargo booking, sales-office and freight-enquiry contacts (Narita +81-476-30-3001, Tokyo +81-3-5402-3003) plus a cargo enquiry form." }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable: Nippon Cargo Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. NCA's own Corporate Profile lists its operations as \"1 - Scheduled air cargo transportation business; 2 - Nonscheduled air cargo transportation business and aircraft utilizing business; 3 - Other related businesses\", with a fleet of \"Eight x Boeing 747-8Fs\" and ANA HOLDINGS INC. as 100% shareholder. There is no passenger product and therefore no mobility-aid policy to record. Do NOT substitute the ANA (All Nippon Airways) passenger accessibility policy here — NCA is a separate freight AOC holder within the same group and does not publish or adopt it. Roster slug carries a trailing hyphen (\"nippon-cargo-airlines-\"); the English site lives under /e/ while /en/ 404s.", "searched_urls": [ "https://www.nca.aero/en/", "https://www.nca.aero/e/", "https://www.nca.aero/e/profile/company/about/", "https://www.nca.aero/main.html", "https://www.nca.aero/contact/" ] } }, { "schema_version": "1.1", "slug": "nok-air", "name": "Nok Air", "iata_code": "DD", "icao_code": "NOK", "country": "Thailand", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.nokair.com/", "sources": [ { "id": "s1", "title": "Physically Challenged Passenger", "url": "https://content.nokair.com/en/Journey-Planning/Physically-Challenged-Passenger.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Terms & Conditions (Conditions of Carriage) — 6.3 Passenger requiring special assistance", "url": "https://content.nokair.com/en/Terms/terms-and-conditions.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage Information", "url": "https://content.nokair.com/en/Journey-Planning/Baggage.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Dangerous goods", "url": "https://content.nokair.com/en/Journey-Planning/Baggage/Dangerous-Goods.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us", "url": "https://content.nokair.com/en/Contact-Nok.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "FAQs — Wheelchair service", "url": "https://content.nokair.com/en/About-Nokair/FAQs.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "ผู้โดยสารที่ต้องการความช่วยเหลือ (Physically Challenged Passenger, Thai)", "url": "https://content.nokair.com/th/Journey-Planning/Physically-Challenged-Passenger.aspx", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Thailand — Nok Air Call Center (domestic short code) 1318", "number": "1318", "hours": null, "region": "TH", "src": [ "s3" ] }, { "label": "Thailand / from overseas — Nok Airlines head office & call centre", "number": "+66 2 439 3344", "hours": "Open every day 06.00–24.00 local time", "region": "TH", "src": [ "s5", "s3" ] }, { "label": "China — Nok Air representative office, Guangzhou", "number": "+86 20 8333 2150", "hours": "09.00–18.00 (Mon–Fri)", "region": "CN", "src": [ "s5" ] }, { "label": "India (Hyderabad) — Nok Air general sales agent", "number": "+91 40 6742 5573", "hours": "10.00–18.00 (Mon–Sat)", "region": "IN", "src": [ "s5" ] }, { "label": "India (Mumbai) — Nok Air general sales agent", "number": "+91 22 4500 3834", "hours": null, "region": "IN", "src": [ "s5" ] }, { "label": "Vietnam — Nok Air general sales agent, Ho Chi Minh City", "number": "+84 866 009 639", "hours": "08.00–17.00 (Mon–Fri)", "region": "VN", "src": [ "s5" ] }, { "label": "Myanmar — Nok Air general sales agent, Yangon", "number": "+95 9 789 323 836", "hours": "09.00–17.00 (Mon–Fri), 09.00–12.00 (Sat)", "region": "MM", "src": [ "s5" ] }, { "label": "Singapore — Nok Air general sales agent, Changi T1", "number": "+65 6922 9619", "hours": "09.00–18.00 (Mon–Fri)", "region": "SG", "src": [ "s5" ] } ], "email": [ { "label": "China representative office", "address": "nokcontact@nokair.com", "src": [ "s5" ] }, { "label": "India (Hyderabad) general sales agent", "address": "DDHYD@nokair.com", "src": [ "s5" ] }, { "label": "Vietnam — Nok Air's general sales agent; a third-party GSA mailbox, not a Nok Air one", "address": "gsa.nokair@flyone.com.vn", "src": [ "s5" ] }, { "label": "Myanmar — Aviareps, Nok Air's general sales agent; a third-party GSA mailbox, not a Nok Air one", "address": "DDrgn@aviareps.com", "src": [ "s5" ] }, { "label": "Singapore — Changi Recommends, Nok Air's general sales agent; a third-party GSA mailbox, not a Nok Air one", "address": "rsvn.nokair@changirecommends.com.sg", "src": [ "s5" ] } ], "web_form": [ { "label": "Manage Booking — Add services > Special Assistance > Wheelchair", "url": "https://booking.nokair.com/en/manage", "src": [ "s6" ] }, { "label": "Contact Us — comments / service-request form", "url": "https://content.nokair.com/en/Contact-Nok.aspx", "src": [ "s5" ] } ], "relay": [ { "label": "Nok Social — Facebook, LINE and webchat", "detail": "The FAQ tells passengers needing a wheelchair to \"contact Nok Social for further assistance via Facebook: https://www.facebook.com/nokairlines, Line: @nokair, Webchat\". No TTY or text-relay service is published.", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Physically Challenged Passenger", "url": "https://content.nokair.com/en/Journey-Planning/Physically-Challenged-Passenger.aspx", "src": [ "s1" ] }, { "label": "Conditions of Carriage — 6.3 Passenger requiring special assistance", "url": "https://content.nokair.com/en/Terms/terms-and-conditions.aspx", "src": [ "s2" ] }, { "label": "Baggage information (special / oversize baggage charges)", "url": "https://content.nokair.com/en/Journey-Planning/Baggage.aspx", "src": [ "s3" ] }, { "label": "Dangerous goods and restricted items", "url": "https://content.nokair.com/en/Journey-Planning/Baggage/Dangerous-Goods.aspx", "src": [ "s4" ] } ], "notes": "Nok Air publishes no dedicated disability or accessibility phone line, email address or CRO page. Wheelchair requests go through the general call centre, Manage Booking, or the \"Nok Social\" channels. Outside Thailand and China every listed office is a general sales agent, not Nok Air staff." }, "policy": { "notice_hours": { "value": 48, "detail": "A wheelchair \"must be notified to us when the booking is made (in case of booking made through website, passenger must contact Nok Air at least 48 hours before the departure flight)\". The same 48 h deadline applies to a passenger requiring special care and to guide-dog carriage.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Ask when booking; or Manage Booking > Add services > Special Assistance > Wheelchair; or call the Nok Air call centre / message Nok Social at least 48 h before departure", "detail": "FAQ: \"Request via www.nokair.com > Manage Booking > Enter PNR & last name > Add services > Special Assistance > Wheelchair\", or contact Nok Social (Facebook, LINE @nokair, webchat). Conditions of Carriage 6.3 requires the request at the time of reservation.", "src": [ "s6", "s1", "s2" ] }, "fee_charged": { "value": null, "detail": "Not published. Nok Air's baggage page lists the chargeable \"special baggage\" categories (sports equipment, musical instruments, TVs/computers, oversize items) and says nothing about wheelchairs or mobility aids; there is no free-carriage statement anywhere on the site.", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Nok Air says nothing about how many mobility devices a passenger may bring.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. The disability page and Conditions of Carriage 6.3 cover only the wheelchair Nok Air itself provides; nothing is published about accepting a passenger's own manual wheelchair as checked baggage.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. The cabin-baggage rules (one piece plus one personal item, 7 kg combined, 56 x 36 x 23 cm on the Boeing 737) make no exception for a folding wheelchair; only a walking cane is named among items allowed under the seat.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published for a passenger's own chair. Nok Air states only that the wheelchair it provides is \"available until the aircraft's door\"; nothing is said about returning a passenger's own chair at the aircraft door on arrival.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The general baggage rules cap each checked item at 30 kg and each special-baggage item, including packaging, at 30 kg, but no wheelchair-specific figure is given.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Nok Air publishes only an oversize threshold for chargeable special baggage (length over 40 cm, width 75 cm, thickness 50 cm) and no wheelchair size limit, hold-door aperture or hold dimensions.", "src": [ "s3" ], "basis": null }, "notes": "Nok Air caps assisted passengers: \"only one (1) passenger requiring care or special care is allowed per row\", plus a per-flight limit set by aircraft type (the Conditions of Carriage table names only the Boeing 737).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Nok Air describes no in-cabin stowage space for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. The dangerous-goods page lists \"devices with spillable batteries\" among items that may not be taken into the security restricted area or carried in hand luggage, but says nothing about a wet-cell wheelchair battery in the hold.", "src": [ "s4" ] }, "non_spillable": { "value": null, "detail": "Not published. Nok Air's dangerous-goods page names only \"devices with spillable batteries\"; gel, AGM, sealed lead-acid and dry-cell mobility-aid batteries appear nowhere on content.nokair.com in English or Thai.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — Nok Air's dangerous-goods page does not mention lithium batteries at all, in English or Thai.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — no spare-battery allowance for mobility aids appears anywhere on the site.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Nok Air gives no instruction on removing a wheelchair battery.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation or disconnection requirement is stated.", "src": [] }, "documentation": { "value": null, "detail": "No battery documentation is required or mentioned. Separately, a passenger with a medical condition must sign an indemnity form and present a medical certificate issued no more than 7 days before the flight.", "src": [ "s2" ] } }, "allowed": { "value": null, "detail": "Not published. Neither the English nor the Thai site mentions powered wheelchairs, mobility scooters or battery-powered mobility aids at all.", "src": [ "s1", "s7" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for powered mobility aids is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no size limit for powered mobility aids is stated.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — nothing is said about returning a powered chair at the aircraft door.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Nok Air says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — no accessible-lavatory information appears on the site.", "src": [] }, "transfer_assistance": { "value": false, "detail": "A passenger \"who requires assistance in walking to the gate and/or boarding\" must be accompanied by a carer \"whose role is to provide assistance to the passenger during the flight, the embarkation, and the disembarkation\". Nok Air staff take a passenger only as far as the aircraft door.", "src": [ "s1", "s2" ] }, "seating": { "value": "One assisted passenger per row; seats assigned at the airline's discretion; no emergency-exit rows", "detail": "\"Due to safety regulations, only one (1) passenger requiring care or special care is allowed per row. The number of passengers requiring care or special care is limited per flight.\" Conditions of Carriage 6.3.2: \"Special arrangement for seating will be made at airline's discretion for the safety reason.\"", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": null, "detail": "Nothing published specific to mobility aids. General rule: damage must be reported to Nok Air ground staff immediately on reclaim and a Property Irregularity Form raised; Nok Air excludes liability for scratches, scuffs, dents, protruding parts (covers, straps, hooks, belts, locks, name tags) and damage from inadequate packing.", "src": [ "s2", "s3" ] }, "aircraft_hold_note": "Nok Air publishes no hold-door or hold-compartment dimensions. The only aircraft type named in its Conditions of Carriage assisted-passenger and cabin-baggage tables is the Boeing 737." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Nok Air has a \"Physically Challenged Passenger\" page and a special-assistance clause in its Conditions of Carriage, but publishes nothing at all about carrying a passenger's own wheelchair: no manual or powered acceptance statement, no dimensions, no weight limit, no battery or watt-hour rule, no fee or free-carriage statement. The Thai-language version of the disability page was read and is identical in substance to the English one; the Thai baggage and dangerous-goods pages likewise contain no wheelchair or lithium-battery content. Practical points that are published: assistance must be requested 48 h ahead if the ticket was bought online; only one assisted passenger per seat row and a per-flight cap; a passenger who cannot walk to the gate or board unaided must travel with a carer who provides assistance in flight and during embarkation/disembarkation; a passenger with a medical condition must sign an indemnity form and produce a medical certificate issued within 7 days; disabled passengers may not sit in exit rows. The dangerous-goods page bars \"devices with spillable batteries\" from hand luggage and the security restricted area but is silent on lithium batteries and on wheelchair batteries in the hold — a wet-cell or lithium chair user should call ahead.", "searched_urls": [ "https://www.nokair.com/", "https://content.nokair.com/en/Journey-Planning/Physically-Challenged-Passenger.aspx", "https://content.nokair.com/th/Journey-Planning/Physically-Challenged-Passenger.aspx", "https://content.nokair.com/en/Journey-Planning/Baggage.aspx", "https://content.nokair.com/th/Journey-Planning/Baggage.aspx", "https://content.nokair.com/en/Journey-Planning/Baggage/Dangerous-Goods.aspx", "https://content.nokair.com/th/Journey-Planning/Baggage/Dangerous-Goods.aspx", "https://content.nokair.com/en/Terms/terms-and-conditions.aspx", "https://content.nokair.com/en/About-Nokair/FAQs.aspx", "https://content.nokair.com/en/Contact-Nok.aspx", "https://content.nokair.com/en/Journey-Planning/Baggage/Restricted-Baggage.aspx", "https://content.nokair.com/en/Journey-Planning/Baggage/Items-unacceptable-as-baggage-and-dangerous-goods.aspx", "https://content.nokair.com/en/Journey-Planning/Baggage/Hand-Baggage.aspx", "https://content.nokair.com/en/Journey-Planning/Baggage/Special-Baggage.aspx", "https://content.nokair.com/en/Journey-Planning/Restricted-Baggage.aspx" ] } }, { "schema_version": "1.1", "slug": "nordstar", "name": "NordStar", "iata_code": "Y7", "icao_code": "TYA", "country": "Russian Federation", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.nordstar.ru", "sources": [ { "id": "s1", "title": "Passengers with reduced mobility (English)", "url": "https://www.nordstar.ru/en/passengers/passengers-disabilities/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Пассажиры из числа инвалидов и других лиц с ограничениями жизнедеятельности", "url": "https://www.nordstar.ru/passengers/passengers-disabilities/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Правила воздушных перевозок, гл. 9 — перевозка отдельных категорий пассажиров", "url": "https://www.nordstar.ru/passengers/regulations/9/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Правила воздушных перевозок, гл. 12 — перевозка багажа", "url": "https://www.nordstar.ru/passengers/regulations/12/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Контакты", "url": "https://www.nordstar.ru/about/contacts/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Russia — contact centre (printed 8-800-700-8-007, free within Russia)", "number": "+7 800 700 80 07", "hours": null, "region": "RU", "src": [ "s1", "s2", "s5" ] }, { "label": "Russia — short code from Russian mobiles, free", "number": "*0887", "hours": null, "region": "RU", "src": [ "s2" ] }, { "label": "Moscow — contact centre", "number": "+7 495 967 80 07", "hours": null, "region": "RU", "src": [ "s2", "s5" ] } ], "email": [ { "label": "General enquiries", "address": "info@nordstar.ru", "src": [ "s5" ] } ], "web_form": [ { "label": "Feedback form (Обратная связь)", "url": "https://www.nordstar.ru/about/feedback/", "src": [ "s2", "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Passengers with reduced mobility (English)", "url": "https://www.nordstar.ru/en/passengers/passengers-disabilities/", "src": [ "s1" ] }, { "label": "Пассажиры из числа инвалидов (Russian, fuller version)", "url": "https://www.nordstar.ru/passengers/passengers-disabilities/", "src": [ "s2" ] }, { "label": "Rules of carriage ch. 9.2 — carriage of passengers with disabilities", "url": "https://www.nordstar.ru/passengers/regulations/9/", "src": [ "s3" ] }, { "label": "Rules of carriage ch. 12 — baggage (free carriage of mobility aids)", "url": "https://www.nordstar.ru/passengers/regulations/12/", "src": [ "s4" ] } ], "notes": "NordStar publishes no dedicated accessibility desk or e-mail: assistance is booked through the sales office, the ticket agency or the general contact centre. The English accessibility page is an abridged translation of the Russian one — the on-board services, airport services and contact detail exist only in Russian." }, "policy": { "notice_hours": { "value": 48, "detail": "\"When booking a ticket, please, inform the Airline sales office or the ticket sales agency at least 48 hours in advance about physical dysfunctions, special requests… (escort, guide dog, wheelchair, etc.), as well as dimensions and weight of a wheelchair in case you are going to take it with you.\" Stretcher carriage must be booked at least 5 working days ahead (rule 9.2.22).", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Tell the NordStar sales office or your ticket agent at booking, at least 48 h before departure", "detail": "Tickets and special services can be ordered in the \"Buy ticket\" section of the site, at a sales office, or via the contact centre on 8-800-700-8-007 (free within Russia). Declare the dimensions and weight of your wheelchair at booking; if you did not, arrive at the airport at least 2 hours before departure.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Medical preparations, a folding chair (carriage) transported in the cabin and crutches are carried free of charge and are not included in the free luggage allowance.\" Rules 12.5.1 and 12.5.3 exempt wheelchairs and other mobility aids used by passengers with disabilities from excess, oversized and heavy-baggage charges — they are \"carried without additional payment\".", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "No limit on the number of mobility devices per passenger is published.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "A folding manual wheelchair travels free in the cabin if it fits; a larger manual chair is carried as checked baggage without extra charge (rules 12.4.12, 12.5.3). Note rule table 9-01 caps unaccompanied wheelchair passengers (WCHR/WCHS/WCHP/WCHC) at 4 per Boeing 737; with an escort there is no cap.", "src": [ "s1", "s3", "s4" ] }, "cabin_stowage": { "value": true, "detail": "Rule 12.4.12 lets a passenger with disabilities carry, free and over the hand-baggage allowance, \"crutches, canes, walkers, rollators, a folding wheelchair, support cane, tactile cane, folding walkers… of dimensions that allow them to be safely placed in the cabin on the overhead shelf above the seat or under the seat in front\". The English page confirms \"a folding chair (carriage) transported in the cabin… carried free of charge\".", "src": [ "s1", "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published. NordStar does not say whether a checked wheelchair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair weight cap published. Rule 12.2.5 bars any single checked bag over 50 kg \"with the exception of a wheelchair used by a passenger with disabilities\" — so the 50 kg rule expressly does not bind a wheelchair, but no wheelchair-specific figure is given.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size published; NordStar instead asks you to declare the dimensions and weight of your chair when booking.", "src": [ "s1" ], "basis": null }, "notes": "The 186 x 48.5 cm figure in rule 9.2.24 is the size of NordStar's stretcher, and the 136 kg figure in 9.2.25 is the stretcher's weight limit — neither is a wheelchair limit.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No numeric limit published: a folding wheelchair may travel in the cabin only if it fits on the overhead shelf above the seat or under the seat in front (rule 12.4.12).", "src": [ "s4" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published; NordStar's rules do not break wheelchair batteries down by type, only requiring packaging that complies with the ICAO Technical Instructions.", "src": [ "s3" ] }, "non_spillable": { "value": null, "detail": "Not published; NordStar's rules do not break wheelchair batteries down by type.", "src": [ "s3" ] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. Rules 12.6.2–12.6.8 (100 Wh / 160 Wh with airline approval, max two spares) are written for portable electronic devices and power banks, not for wheelchairs.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap published for a wheelchair battery left installed; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "No watt-hour cap published for a removed wheelchair battery; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No watt-hour cap published for a spare wheelchair battery; ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The \"no more than two spare batteries\" figure in rule 12.6.8 is a general portable-electronics limit and must not be read as a wheelchair spare allowance.", "src": [ "s4" ] }, "removal_required": { "value": null, "detail": "Not stated. Rule 9.2.26 requires you to carry the tools and packaging to disconnect and pack the battery, and rule 9.2.27 refers to \"separately stowed electric batteries\", but NordStar never says removal is compulsory.", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "Rule 9.2.26: \"Passengers using an electrically driven wheelchair must have with them a set of keys/tools for disconnecting the wheelchair battery terminals, and packaging for the battery in accordance with the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air.\"", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded; NordStar asks only for the chair's dimensions and weight at booking.", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "\"Electric wheelchair is transported on board of the aircraft as a common checked luggage.\" Rule 9.2.26: a powered wheelchair used by the passenger is handed over at check-in as registered baggage; no prior approval is stipulated, but the dimensions and weight must be declared 48 h ahead. Table 9-01 caps unaccompanied wheelchair passengers at 4 per Boeing 737.", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No powered-wheelchair weight cap published. Rule 12.2.5's 50 kg per-piece limit for checked baggage expressly excludes a wheelchair used by a passenger with disabilities.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair size published; declare the dimensions and weight of your chair when booking.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. The powered chair is handed over at check-in; NordStar does not say where it is returned.", "src": [ "s3" ] }, "notes": "Rule 9.2.27: NordStar notifies the destination or transfer point that a wheelchair passenger is on board, giving the passenger's name and the location of the wheelchair and of any separately stowed electric batteries." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"An on-board wheelchair for moving about the cabin to the lavatory does not require advance ordering and is provided on all flights operated by JSC AK NordStar.\" Rule 9.2.8 also lists it as a service for passengers unable to move unaided.", "src": [ "s2", "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. NordStar promises help getting to the lavatory and back, including with the on-board wheelchair, but says nothing about the lavatory itself.", "src": [ "s2", "s3" ] }, "transfer_assistance": { "value": true, "detail": "For WCHC passengers the airport wheelchair is carried up the airstairs and taken to and from the cabin seat (rule 9.2.1); boarding uses an ambulift where needed and is free of charge (9.2.6). But NordStar's own cabin crew \"will not be able to provide services for lifting and moving the passenger, sanitary and hygienic procedures, feeding and administration of medicines\".", "src": [ "s1", "s3" ] }, "seating": { "value": "Emergency-exit rows and rescue-equipment seats barred; specific seats and an extra adjacent seat offered", "detail": "Rules 9.2.17/9.2.28: PRM may not sit at emergency exits or by emergency equipment (rows 14–15 on the 737-800; 3ABC, 14, 15 on the 737-300). Passengers with stiff or plastered legs are offered 3D/3E/3F on the 737-300, row 3 on the 737-800, business 2D/2F, or an adjacent extra seat. Escorts are seated next to the passenger.", "src": [ "s2", "s3" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid damage liability figure is published. Rule 9.2.7 only requires the airport to lend a wheelchair for temporary use if the passenger's own device is delayed to the destination or transfer airport, or is lost or damaged in carriage.", "src": [ "s3" ] }, "aircraft_hold_note": "Rules table 9-01 permits a maximum of 4 unaccompanied wheelchair passengers (WCHR/WCHS/WCHP/WCHC) on board a Boeing 737; with escorts there is no cap. The table is published for the Boeing 737 fleet only. Rule 12.2.5 exempts a disabled passenger's wheelchair from the 50 kg per-piece checked-baggage limit." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "ru", "notes": "Good service and free-carriage detail, no battery numbers. NordStar's published Rules of Carriage (ch. 9.2 and ch. 12) are far fuller than either accessibility page: they exempt wheelchairs from excess/oversize/heavy-baggage charges and from the 50 kg per-bag limit, allow a folding chair in the cabin over and above the hand-baggage allowance, and provide an on-board aisle chair on every flight without pre-ordering. The only battery rule is that a powered-chair user must carry the tools to disconnect the terminals plus ICAO-compliant battery packaging — no watt-hour figure anywhere. Two things a human should check: (1) table 9-01 caps unaccompanied wheelchair passengers at 4 per Boeing 737, so a booking can be refused on capacity grounds; (2) the English page is an abridged translation and omits the airport-services, on-board-services and aisle-chair paragraphs that exist in Russian, so an English-only reader would under-read the policy. NordStar's fleet also includes ATR 42/72 aircraft, but the PRM capacity table is published for the Boeing 737 only.", "searched_urls": [ "https://www.nordstar.ru/", "https://www.nordstar.ru/passengers/passengers-disabilities/", "https://www.nordstar.ru/en/passengers/passengers-disabilities/", "https://www.nordstar.ru/passengers/regulations/", "https://www.nordstar.ru/passengers/regulations/9/", "https://www.nordstar.ru/passengers/regulations/12/", "https://www.nordstar.ru/passengers/regulations/13/", "https://www.nordstar.ru/passengers/terms-of-carriage/", "https://www.nordstar.ru/passengers/important/", "https://www.nordstar.ru/passengers/baggage/", "https://www.nordstar.ru/passengers/luggage/", "https://www.nordstar.ru/passengers/bagazh-i-ruchnaya-klad/", "https://www.nordstar.ru/about/contacts/", "https://www.nordstar.ru/about/feedback/" ] } }, { "schema_version": "1.1", "slug": "nordwind-airlines", "name": "Nordwind Airlines", "iata_code": "N4", "icao_code": "NWS", "country": "Russian Federation", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://nordwindairlines.ru", "sources": [ { "id": "s1", "title": "Passengers with disabilities", "url": "https://nordwindairlines.ru/en/disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous goods in baggage — batteries and battery-powered vehicles (wheelchairs)", "url": "https://nordwindairlines.ru/en/baggage/dangerous-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contacts", "url": "https://nordwindairlines.ru/en/contacts", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Delayed, lost or damaged baggage", "url": "https://nordwindairlines.ru/en/baggage/baggage-lost", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Пассажиры с ограниченными возможностями (Russian version)", "url": "https://nordwindairlines.ru/ru/disabilities", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Nordwind Airlines — general switchboard", "number": "+7 495 730 43 30", "hours": null, "region": "RU", "src": [ "s3" ] }, { "label": "Sheremetyevo airport — PRM assistance (listed by Nordwind)", "number": "+7 495 578 65 65", "hours": null, "region": "RU", "src": [ "s1" ] }, { "label": "Pulkovo, St Petersburg — PRM assistance (listed by Nordwind)", "number": "+7 812 324 24 00", "hours": null, "region": "RU", "src": [ "s1" ] }, { "label": "Kazan airport — PRM assistance (listed by Nordwind)", "number": "+7 960 085 34 42", "hours": null, "region": "RU", "src": [ "s1" ] }, { "label": "Sochi airport — PRM assistance (listed by Nordwind)", "number": "+7 988 233 74 32", "hours": null, "region": "RU", "src": [ "s1" ] } ], "email": [ { "label": "Special assistance requests (at least 48 h before the flight)", "address": "n4@nordwindairlines.ru", "src": [ "s1", "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Passengers with disabilities", "url": "https://nordwindairlines.ru/en/disabilities", "src": [ "s1" ] }, { "label": "Dangerous goods — battery-powered wheelchairs", "url": "https://nordwindairlines.ru/en/baggage/dangerous-baggage", "src": [ "s2" ] } ], "notes": "Caution: the accessibility page misprints the assistance e-mail as n4@nordwindairines.ru (missing an \"l\"). The Contacts page gives the correct address n4@nordwindairlines.ru, which is the one recorded here. Nordwind publishes no accessibility telephone line of its own — the four numbers it lists are the PRM desks of the airports it serves. Pulkovo is also listed with a second number, +7 812 337 34 44." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Wheelchair's transportation request can be made: at the point of booking; not less than 48 hours before flight time mentioned in schedule.\" Airport assistance is requested the same way, by e-mail, at least 48 h ahead. Guide dogs also 48 h; stretcher carriage at least 72 h.", "src": [ "s1" ] }, "how_to_request": { "value": "Declare it at booking, or e-mail n4@nordwindairlines.ru at least 48 hours before departure", "detail": "The request must state the chair's weight, its three dimensions (folded, or actual if it does not fold), the presence and technical characteristics of the battery — type and capacity/power in watt-hours — details of any spare batteries, and your phone, fax and e-mail. Arrive at the airport at least 2.5 h before departure and at the gate at least 40 min before the flight.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchair is transported without extra charge.\" A guide dog is also carried free.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Nordwind does not publish a limit on the number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Passenger who use manual drive wheelchair can left it at check-in counter or use it till boarding. Manual wheelchair must be registered as luggage before boarding and passed to aircraft staff at the entrance to the aircraft.\" If checking in without an escort, it is registered at the oversized-baggage counter.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "A manual wheelchair must be registered as luggage before boarding and handed to staff at the aircraft entrance. Only \"crutches, walking stick, folding walkers can be transported in the passenger compartment\", close to the passenger's seat.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"Passenger using manual wheelchair with manual control can use it till boarding and receive it right after landing.\" The chair is handed to aircraft staff at the entrance to the aircraft.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a passenger's own manual wheelchair is published; you are asked to declare its weight when requesting carriage.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size published. Nordwind asks you to state the length, width and height folded (or the actual dimensions if the chair does not fold) when you request carriage.", "src": [ "s1" ], "basis": null }, "notes": "The 136 kg (300 lb) figure on the accessibility page is the body-weight limit for a stretcher patient, not a wheelchair limit.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Wheelchairs are not stowed in the cabin, so no cabin stowage dimensions are published. The 34 cm figure quoted on the page is the width between the armrests of Nordwind's own on-board aisle chair.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted only with the airline's advance permission — \"the passenger should obtain the Airline's permission in advance and provide information about the type of battery installed and the procedure for handling the vehicle\". The chair must be secured upright with slings or straps, terminals protected against short circuit, vent plugs fitted where possible; if it cannot be held upright the battery is removed into strong, sealed, electrolyte-resistant packaging with absorbent material, marked \"BATTERY WET WITH WHEELCHAIR\" plus a Corrosive label. No spare batteries.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted only with the airline's advance permission: \"the passenger should obtain the Airline's permission in advance and provide information about the type of battery installed and the procedure for handling the vehicle (including instructions for isolating the battery)\". Each battery must comply with ICAO special provision A67, terminals protected against short circuit; it may stay installed if the vehicle's construction protects it and it is securely attached, otherwise removed into firm packaging. Max one spare per passenger.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only with the airline's permission: \"Lithium-ion batteries are carried in hand luggage… Airline permission is required for transportation.\" Each battery must meet UN Manual of Tests and Criteria part III subsection 38.3. The captain is informed of the location of the chair, of any removed battery and of spares.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"If the battery of the wheelchair / vehicle with lithium batteries is not removable, then the limits on the energy intensity in Wh, for the installed battery, do not apply.\" The battery may stay in the chair where the structure protects it and it is securely attached.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The removed battery should not exceed 300 Wh.\" A removed battery must be carried in the passenger cabin, its terminals insulated (e.g. taped) and the battery protected from damage in a case.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"It is possible to transport only one spare battery with an energy capacity of no more than 300 W [sic, Wh] or two spare batteries, the energy capacity of each of which does not exceed 160 Wh. The spare battery(s) has to be carried in the passenger cabin.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one spare of up to 300 Wh or two spares of up to 160 Wh each — hence a maximum of 2. Dry-charged and NiMH: maximum two per passenger. Non-spillable liquid: maximum one. Spillable (wet) batteries: no spares permitted at all. All spares travel in the cabin.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "A lithium battery \"can either remain in the vehicle if the battery(s) are protected from damage by the vehicle structure and securely attached… or be removed in accordance with the manufacturer's instructions\"; removal is required where the chair does not protect it. The accessibility page states more strictly that the battery \"must be off and replaced [removed]\", except for gel-type batteries.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "\"Battery terminals must be insulated to avoid short circuits\" and the battery protected from damage, e.g. in a protective case. \"Passengers using an electrically-driven wheel chair shall have a set of wrenches/tools to disconnect terminal posts of the battery as well as a package for it as per… ICAO DOC 9284.\" Disconnection and folding are done by the escort or handling staff at the passenger's request and under supervision.", "src": [ "s1", "s2" ] }, "documentation": { "value": true, "detail": "At booking you must state in writing the battery type and its capacity/power in watt-hours, the chair's dimensions and weight and details of any spare batteries, and give the airline the battery-isolation/handling procedure. A two-part label is required: one half on the chair showing whether the battery was removed, the other on the removed battery.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted but only with the airline's prior permission: \"the passenger should obtain the Airline's permission in advance and provide information about the type of battery installed and the procedure for handling the vehicle (including instructions for isolating the battery)\". \"Wheelchair with electric drive must be transported in luggage hold\" — checked in at the desk and handed over at the oversized-baggage counter.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a passenger's own powered wheelchair is published. The \"max weight allowance is 250 kg\" figure on the accessibility page is the capacity of Nordwind's ON-BOARD aisle chair, not a limit on your own chair.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair size published; you must declare the chair's three dimensions when requesting carriage. The 34 cm figure on the page is the armrest width of Nordwind's on-board aisle chair.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs. \"Wheelchair with electric drive is registered at check-in desk and transferred to luggage hold at oversized baggage counter\" and the passenger is then taken to the aircraft in an airport-provided chair; Nordwind does not say where the powered chair is returned. Manual chairs are returned right after landing.", "src": [ "s1" ] }, "notes": "A battery-powered vehicle that cannot be made safe for air transport is refused, and spare batteries are never permitted with a spillable (wet) battery chair." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All our aircraft are equipped with onboard wheelchairs for passengers to use for moving around the cabin during level flight. Max weight allowance is 250 kg, width between the armrests is 34 cm.\" The chair is manoeuvred only by flight attendants and only in horizontal flight.", "src": [ "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"Our wide-body aircraft feature spacious lavatories with supportive handrails.\" Nordwind publishes nothing about lavatories on its narrow-body fleet (A321, 737, E190), so accessible facilities are effectively widebody-only.", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "Airport handling staff board the passenger, using an ambulift where needed, and a flight attendant will accompany a passenger to the lavatory and back including with the on-board wheelchair. But crew \"cannot provide… lift and carry of passenger\", hygiene or personal care; a passenger needing that must travel with an accompanying adult.", "src": [ "s1" ] }, "seating": { "value": "Free seat selection at booking or online check-in, excluding emergency-exit rows", "detail": "\"During booking or online check-in for the Airline's flights, passengers with disabilities may select their seats (excluding emergency exit rows).\" \"The Carrier takes all reasonable measures in order to allocate next seats on board… for the handicapped passengers… and the passengers, who accompany them.\" Braille safety cards and a personal safety briefing on request.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Nothing published specific to mobility aids. Generally: on delay, loss, damage or shortfall you must raise a Property Irregularity Report with Lost & Found before leaving the airport, and if checked baggage is not found within 21 days you may claim compensation from the carrier.", "src": [ "s4" ] }, "aircraft_hold_note": "Nordwind's published safety restriction: \"number of passengers with disabilities must not exceed number of healthy passengers on board\"; for groups this may be exceeded only with an advance request for specific dates and flights. The airline also reserves the right to refuse a passenger whose condition requires special conditions of carriage or who needs supplemental oxygen in flight." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "One of the more complete Russian-carrier records: Nordwind publishes both a detailed accessibility page and a dangerous-goods page with the full mobility-aid battery table (spillable, non-spillable, dry/NiMH, lithium-ion), so real watt-hour numbers exist — a non-removable lithium battery has no Wh cap, a removed one is capped at 300 Wh in the cabin, and spares are one at 300 Wh or two at 160 Wh. Four things a human should re-check. (1) The assistance e-mail is misprinted on the accessibility page as n4@nordwindairines.ru; the Contacts page shows n4@nordwindairlines.ru. (2) The accessibility page says the battery \"must be off and replaced\" (a translation of \"removed\") except for gel batteries, which is stricter than the dangerous-goods page, where a lithium battery may stay installed if the chair protects it — get the answer for your own chair in writing. (3) The same dangerous-goods page gives two different spare limits for non-spillable batteries: \"no more than two spare batteries per person\" in the general block, \"a maximum of one spare battery per passenger\" in the wheelchair block. (4) The 250 kg / 34 cm figures on the accessibility page describe Nordwind's on-board aisle chair, not any limit on a passenger's own chair, and could easily be misread. Also note the capacity rule that passengers with disabilities must not outnumber other passengers on board. The main site is bot-walled to plain fetchers; the individual pages listed in sitemap.xml fetch normally.", "searched_urls": [ "https://nordwindairlines.ru/ru", "https://nordwindairlines.ru/en", "https://nordwindairlines.ru/robots.txt", "https://nordwindairlines.ru/sitemap.xml", "https://nordwindairlines.ru/en/disabilities", "https://nordwindairlines.ru/ru/disabilities", "https://nordwindairlines.ru/en/baggage/dangerous-baggage", "https://nordwindairlines.ru/en/baggage/baggage", "https://nordwindairlines.ru/en/baggage/baggage-lost", "https://nordwindairlines.ru/en/legal/electronic-devices", "https://nordwindairlines.ru/en/legal/rules-for-pax", "https://nordwindairlines.ru/en/contacts", "https://nordwindairlines.ru/en/information/passengers-with-disabilities/", "https://nordwindairlines.ru/information/passengers-with-disabilities/", "https://nordwindairlines.ru/en/information/" ] } }, { "schema_version": "1.1", "slug": "norra", "name": "Norra", "iata_code": "N7", "icao_code": "FCM", "country": "Finland", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.flynorra.com/en", "sources": [ { "id": "s1", "title": "Contact us — \"Norra operates flights on behalf of Finnair… contact Finnair Customer Service directly\"", "url": "https://www.flynorra.com/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Ota yhteyttä (Finnish contact page) — \"kaikki Norran lentoja koskevat erikoispyynnöt tulee aina esittää Finnairille\"", "url": "https://www.flynorra.com/ota-yhteytta", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Norra — home page (fleet: 12 ATR 72 and 12 Embraer 190; \"We don't sell tickets\")", "url": "https://www.flynorra.com/en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Norra lentoyhtiönä (About Norra) — fleet of 24: ATR 72-500 and Embraer 190-E1", "url": "https://www.flynorra.com/norra-lentoyhtiona", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Contact us — how enquiries about Norra-operated flights are handled (English)", "url": "https://www.flynorra.com/contact-us", "src": [ "s1" ] }, { "label": "Ota yhteyttä (Finnish) — all special requests, including assistance services, go to Finnair", "url": "https://www.flynorra.com/ota-yhteytta", "src": [ "s2" ] } ], "notes": "Norra publishes no accessibility desk, no disability phone line and no special-assistance email. Both its contact pages route travel matters to Finnair customer service; the Finnish page says Finnair also arranges assistance services (\"avustuspalveluiden järjestämisessä\") and that all special requests concerning Norra flights must always be made to Finnair. The only direct Norra numbers printed are +358 10 249 4005 for two Communications staff, and the page states that team handles media enquiries only — it is not an assistance channel, so it is not listed here. Norra's general web form on the same page is likewise not for travel matters." }, "policy": { "notice_hours": { "value": null, "detail": "Norra publishes no advance-notice deadline. It states that all special requests for Norra-operated flights must be made to Finnair, which sells and services the flights.", "src": [ "s2" ] }, "how_to_request": { "value": "Request assistance from Finnair — Norra states that all special requests for Norra-operated flights must always be made to Finnair customer service", "detail": "\"Norra operates flights on behalf of Finnair. If your inquiry concerns tickets, reservations, baggage, or any other issue related to your travel on a Norra-operated flight, we kindly ask you to contact Finnair Customer Service directly.\" The Finnish page adds that Finnair helps with seat reservations, pre-ordered meals and arranging assistance services, and that all special requests concerning Norra flights must always be presented to Finnair. Norra-operated flights are sold only in Finnair's channels under the AY code.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": null, "detail": "Not published. Norra sells no tickets and publishes no baggage or mobility-aid charges; fares and carriage terms on its flights are Finnair's.", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published by Norra.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Norra publishes no wheelchair or mobility-aid policy of its own; it directs all special requests to Finnair.", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published by Norra.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published by Norra.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published by Norra.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Norra publishes no maximum wheelchair dimensions and no hold-door aperture for either fleet type.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published by Norra.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published by Norra. It has no passenger dangerous-goods or restricted-items page — flynorra.com is a corporate and recruitment site.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published by Norra.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published by Norra.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published by Norra; no watt-hour figure appears anywhere on flynorra.com.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published by Norra.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published by Norra.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published by Norra.", "src": [] }, "removal_required": { "value": null, "detail": "Not published by Norra.", "src": [] }, "terminals": { "value": null, "detail": "Not published by Norra.", "src": [] }, "documentation": { "value": null, "detail": "Not published by Norra.", "src": [] } }, "allowed": { "value": null, "detail": "Norra publishes no policy on battery-powered mobility aids; acceptance on a Norra-operated flight is decided under Finnair's rules, and Norra says every special request must go to Finnair.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published by Norra.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Norra publishes no maximum powered-chair dimensions. Its 12 ATR 72-500 turboprops have the smaller hold of its two types, but no aperture or device figure is given on flynorra.com.", "src": [ "s4" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published by Norra.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published by Norra. Its fleet is 12 ATR 72-500 turboprops (68 or 70 seats) and 12 Embraer 190 jets (100 seats); cabin equipment is not described on its site.", "src": [ "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published by Norra.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published by Norra; it says Finnair arranges assistance services for its flights.", "src": [ "s2" ] }, "seating": { "value": null, "detail": "Not published by Norra; seat reservation on Norra-operated flights is handled by Finnair.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Norra publishes nothing about liability for damaged mobility aids. It states that Finnair handles delayed, damaged and lost baggage reports for Norra-operated flights and that, by agreement, Finnair processes and pays all compensation claims.", "src": [ "s2" ] }, "aircraft_hold_note": "Fleet is 24 aircraft: 12 ATR 72-500 turboprops (68 or 70 seats) flown on short regional routes and 12 Embraer 190-E1 jets (100 seats). The ATR 72 hold is the tighter of the two and is the practical constraint on the Norra-operated part of the Finnair network, but Norra publishes no hold-door aperture and no maximum wheelchair size for either type — the type-specific limits must be checked with Finnair, which handles every special request for these flights." }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "fi", "notes": "Norra (Nordic Regional Airlines Oy) publishes no mobility-aid or special-assistance policy of its own and sells no tickets: flynorra.com is a corporate and recruitment site with no booking, baggage, accessibility or dangerous-goods pages. Its own words: \"We don't sell tickets\" and \"Norra's business concept is to provide regional air transport services for other airlines. Currently, we operate 24 aircraft on behalf of Finnair.\" All flights are sold by Finnair under the AY code, and Norra's contact pages route tickets, reservations, baggage, feedback, compensation and — explicitly in the Finnish text — assistance services and \"all special requests\" to Finnair customer service. The applicable wheelchair policy for a Norra-operated flight is therefore Finnair's; it is not copied here and should be read in Finnair's own record. operator_type was changed from the stub value \"scheduled_passenger\" to \"acmi_charter\" on the strength of those two statements (Norra operates capacity for other airlines rather than selling seats; it also flew for Widerøe in Norway 2021-2023) — a human may want to confirm that reclassification. Finnair's mobility-aid page returned HTTP 403 to both the direct fetch and the reader proxy, so no ATR 72 dimension figures could be verified and none are recorded.", "searched_urls": [ "https://www.nordicregional.fi/", "https://www.flynorra.com/en", "https://www.flynorra.com/en/contact", "https://www.flynorra.com/contact-us", "https://www.flynorra.com/ota-yhteytta", "https://www.flynorra.com/norra-lentoyhtiona", "https://www.finnair.com/us-en/special-assistance-and-health/wheelchairs--other-mobility-aids-and-medical-devices" ] } }, { "schema_version": "1.1", "slug": "nouvelair", "name": "Nouvelair", "iata_code": "BJ", "icao_code": "LBT", "country": "Tunisia", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.nouvelair.com/", "sources": [ { "id": "s1", "title": "Conseils et infos pratiques — Assistance spéciale (French)", "url": "https://www.nouvelair.com/fr/contenu/conseils-et-infos-pratiques", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Articles interdits et règlements — §10 Fauteuils roulants et autres engins de déplacement électriques pour personnes à mobilité réduite (French)", "url": "https://www.nouvelair.com/fr/contenu/articles-interdits-et-reglements", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Practical advice and information — Special assistance (English version of s1)", "url": "https://www.nouvelair.com/en/contenu/conseils-et-infos-pratiques", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Bagage — franchises, bagages hors normes et bagage perdu (French)", "url": "https://www.nouvelair.com/fr/bagage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Nous contacter — numéros du service client (French)", "url": "https://www.nouvelair.com/fr/contact", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Tunisia — passenger assistance / call centre (named for special-assistance requests)", "number": "+216 70 02 09 20", "hours": null, "region": "TN", "src": [ "s1", "s3", "s5" ] }, { "label": "France — call centre (named for special-assistance requests)", "number": "+33 1 87 64 10 00", "hours": null, "region": "FR", "src": [ "s1", "s3", "s5" ] }, { "label": "United Kingdom — call centre (named for special-assistance requests)", "number": "+44 204578 1211", "hours": null, "region": "GB", "src": [ "s1", "s3", "s5" ] } ], "email": [ { "label": "Service assistance passagers — send the assistance request 48 h before departure", "address": "customer.callcenter@nouvelair.com", "src": [ "s1", "s3" ] }, { "label": "Baggage claims (damaged, delayed or lost — send with the PIR report)", "address": "customer.baggage@nouvelair.com", "src": [ "s4" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp (link in the site footer, +216 36 020 920)", "detail": "The footer of every nouvelair.com page links to wa.me/21636020920. Nouvelair does not describe it as an accessibility or assistance channel; the pages on special assistance name only the email address and the three call-centre numbers.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Assistance spéciale (French) — categories, 48 h notice, free carriage", "url": "https://www.nouvelair.com/fr/contenu/conseils-et-infos-pratiques", "src": [ "s1" ] }, { "label": "Special assistance (English)", "url": "https://www.nouvelair.com/en/contenu/conseils-et-infos-pratiques", "src": [ "s3" ] }, { "label": "Articles interdits et règlements — §10 wheelchairs and their batteries", "url": "https://www.nouvelair.com/fr/contenu/articles-interdits-et-reglements", "src": [ "s2" ] } ], "notes": "There is no dedicated disability desk, TTY or accessibility web form. Nouvelair names one channel for assistance: the passenger-assistance email customer.callcenter@nouvelair.com or the three call-centre numbers, 48 h before departure. The same three numbers are the general customer-service numbers on the Contact page. A separate Jasmin loyalty number (+216 70 020 980) appears in the site header; it is not an assistance line." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Pour préparer au mieux votre voyage, merci d'adresser votre demande 48 heures avant votre départ à notre service assistance passagers\" (EN: \"please send your request 48 hours before departure to our passenger assistance service\"). The restricted-items page repeats it for the chair itself: \"Nous vous recommandons de nous informer au plus tard 48 h avant votre départ du ou des types de fauteuil que vous souhaitez transporter.\"", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "Email customer.callcenter@nouvelair.com or call +216 70 02 09 20 / +33 1 87 64 10 00 / +44 204578 1211 at least 48 h before departure; declare the wheelchair type, its weight and the battery type when booking", "detail": "\"Informations à fournir lors de la réservation: type et poids du fauteuil roulant (manuel ou à batterie); type de batterie.\" Powered chairs additionally need prior approval, which the restricted-items page says must be requested from Nouvelair or your travel agency.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Le transport des aides à la mobilité est gratuit\" — EN: \"Mobility aids are transported free of charge.\"", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Nouvelair says mobility aids travel free but gives no number of devices per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Restricted-items list §10: \"Fauteuils roulants manuels (WCMP): Aucune restriction\" (manual wheelchairs: no restriction). Carriage is free and the type and weight must be declared at booking.", "src": [ "s2", "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Aucun fauteuil roulant à bord pendant le vol\" — no wheelchair in the cabin during the flight. Note the English page renders the same line as \"No wheelchairs are available onboard during the flight\", which reads as being about an on-board aisle chair; this single sentence is the only thing Nouvelair publishes on cabin carriage, and §10 lists no cabin option for any chair type.", "src": [ "s1", "s3" ] }, "gate_delivery": { "value": null, "detail": "Not published — Nouvelair promises priority at boarding, transfers and disembarkation but does not say where the chair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. Nouvelair's 32 kg / 158 cm \"hors normes\" rule on the baggage page is a general checked-baggage rule and is not stated to apply to wheelchairs, so it is not recorded here.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published; §10 says manual chairs carry \"aucune restriction\" and gives no figures.", "src": [], "basis": null }, "notes": "Manual chairs (WCMP) are the only category with no prior-approval requirement.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; Nouvelair states no wheelchair travels in the cabin, so it publishes no in-cabin stowage size.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "CONTRADICTION between two Nouvelair pages. §10 (WCBW): accepted in the hold with prior approval if the chair can be carried upright and the battery is securely fixed; otherwise \"la batterie doit être retirée et le fauteuil roulant ne sera accepté que sans batterie\". But the special-assistance page states flatly that wet-cell batteries are prohibited (\"type de batterie (batteries humides interdites)\"), and the baggage page lists electrolyte batteries among prohibited cabin items. Confirm with the call centre before travelling.", "src": [ "s2", "s1", "s3" ] }, "non_spillable": { "value": "conditional", "detail": "§10 (WCBD, dry battery): hold only, prior approval required. The chair is accepted only if it can be carried upright; if not, the battery must be removed and carried in the hold, properly packed in a rigid container and securely stowed.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "§10 (WCLB): hold only, prior approval required; the chair is accepted only if it can be carried upright. If it cannot, the battery must be removed and carried in the cabin. Lithium-ion batteries must meet the UN Manual of Tests and Criteria, Part III, sub-section 38.3.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"Note: Lorsque les batteries au lithium restent installées dans l'aide de locomotion, il n'y a pas de limite en wattheures\" — when the lithium battery stays installed in the mobility aid there is no watt-hour limit. The chair must still be able to travel upright and needs prior approval.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the chair cannot be carried upright the battery must be removed into the cabin \"à condition que sa capacité ne dépasse pas 300 Wh, ou deux batteries d'une capacité maximale de 160 Wh chacune soient transportées\" — one battery up to 300 Wh, or two of at most 160 Wh each.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The 100-160 Wh spare-battery rules elsewhere on the same page cover portable electronic and portable medical devices, not wheelchairs, so they are not imported here.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. Nouvelair's \"maximum two spare batteries\" figures apply to consumer and medical electronics; the wheelchair section gives no spare allowance. The \"two batteries of 160 Wh\" in §10 describes the chair's own removed battery configuration, not spares.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Removal is required only when the chair cannot be carried in an upright position: a lithium battery then goes into the cabin (≤300 Wh, or two ≤160 Wh); a dry battery is removed into the hold in a rigid container; a wet-battery chair is accepted only without its battery. Otherwise the battery stays installed and firmly attached.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"La batterie doit solidement être fixée au fauteuil roulant. Les bornes (pôles) de la batterie doivent être protégées contre tout court-circuit.\"", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "No spec sheet, MSDS or form is demanded. The only conformity requirement published is that lithium-ion batteries meet the UN Manual of Tests and Criteria, Part III, sub-section 38.3.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "All three powered categories (WCBD dry battery, WCLB lithium, WCBW wet battery) are listed \"En soute: oui / Accord préalable: oui\" — hold only, prior approval required from Nouvelair or your travel agency. Each is accepted only if the chair can be carried upright; the battery must be firmly attached to the chair and its terminals protected against short circuit.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered chairs; Nouvelair asks for the chair's weight at booking but sets no stated maximum.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-chair size or hold-door aperture is published. The only geometric condition is that the chair must be able to be carried in an upright position.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Nouvelair uses the IATA codes: WCMP (manual, no restriction), WCBD (dry battery), WCLB (lithium battery), WCBW (wet battery). All three powered types are hold-only, need prior approval and must be able to travel upright." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "\"No wheelchairs are available onboard during the flight\" (EN) / \"Aucun fauteuil roulant à bord pendant le vol\" (FR). Nouvelair also states that cabin crew may not lift or carry passengers.", "src": [ "s3", "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Assistance and priority are given at boarding, transfers and disembarkation under WCHR / WCHS / WCHC, but two material limits apply: a maximum of 2 unaccompanied and 9 accompanied WCHC passengers per flight, and \"le personnel de cabine ne peut ni aider à manger, ni porter les passagers, ni administrer de médicaments\" (cabin crew cannot assist with eating, lift passengers or give medication).", "src": [ "s1", "s3" ] }, "seating": { "value": "PRM passengers may not be seated in emergency exit rows", "detail": "\"Les passagers PMR ne peuvent pas occuper de sièges situés aux issues de secours.\" Nothing is published about movable armrests or bulkhead seats.", "src": [ "s1", "s3" ] } }, "damage_liability": { "value": null, "detail": "Nothing is published about liability for damaged mobility aids. Damaged, delayed or lost baggage must be reported at the arrival airport before customs to obtain a Property Irregularity Report, then sent with the claim to customer.baggage@nouvelair.com.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "The usable policy is split across two French pages: \"Conseils et infos pratiques\" (assistance categories, 48 h notice, free carriage, WCHC caps) and \"Articles interdits et règlements\" §10 (the battery rules). The English pages mirror the assistance text; the restricted-items page was read in French. Two things a traveller must know: (1) the two pages disagree on wet-cell batteries — the assistance page says they are prohibited, §10 accepts a WCBW chair in the hold with prior approval if it can travel upright with the battery firmly attached; (2) every powered chair needs prior approval and must be loadable upright, and if it cannot be carried upright the battery comes out (lithium into the cabin at ≤300 Wh or 2 x ≤160 Wh; dry cell into the hold in a rigid container; a wet-battery chair travels without its battery). No wheelchair dimension or weight limit of any kind is published; the 32 kg / 158 cm \"hors normes\" figures on the baggage page are general checked-baggage rules and are deliberately not recorded as mobility-aid limits. Nouvelair links two lithium-battery PDFs from the restricted-items page; the awareness PDF (6968f4102bee1.pdf) is a scanned image with no extractable text and added nothing.", "searched_urls": [ "https://www.nouvelair.com/", "https://www.nouvelair.com/fr", "https://www.nouvelair.com/fr/information", "https://www.nouvelair.com/fr/plan-du-site", "https://www.nouvelair.com/fr/services-plus", "https://www.nouvelair.com/fr/contenu/conseils-et-infos-pratiques", "https://www.nouvelair.com/en/contenu/conseils-et-infos-pratiques", "https://www.nouvelair.com/fr/bagage", "https://www.nouvelair.com/fr/contenu/articles-interdits-et-reglements", "https://www.nouvelair.com/fr/contact", "https://nouvelairstorageprod.blob.core.windows.net/nouvelair-prod-container/uploads/cm/6968f4102bee1.pdf" ] } }, { "schema_version": "1.1", "slug": "okay-airways", "name": "Okay Airways", "iata_code": "BK", "icao_code": "OKA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.okair.net", "sources": [ { "id": "s1", "title": "奥凯航空有限公司残疾人航空运输管理规定（2026年修订版）— Okay Airways Regulations on the Air Transport of Persons with Disabilities (2026 revision), 残疾旅客服务 help guide", "url": "https://www.okair.net/info.html#/helpGuide/disabled", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "携带锂电池登机 — Carrying lithium batteries on board, Okay Airways help guide", "url": "https://www.okair.net/info.html#/helpGuide/battery", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Okay Airways lithium battery rules — published table images (2025-04-03)", "url": "https://img-okair.oss-cn-beijing.aliyuncs.com/okwebb2c/article/20250403170602.jpg", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Okay Airways customer service hotline (China, mainland) — wheelchair and disability requests, and complaints", "number": "95307", "hours": "24 hours", "region": "CN", "src": [ "s1" ] } ], "email": [], "web_form": [], "relay": [ { "label": "WeChat official service account — self-service wheelchair request", "detail": "Ordinary disabled passengers (wheelchair users, unaccompanied passengers with hearing or vision impairment) apply through Okay Airways' official WeChat service account; passengers with more complex needs must call 95307.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "残疾旅客服务 — Disabled passenger service (the full 2026 regulation)", "url": "https://www.okair.net/info.html#/helpGuide/disabled", "src": [ "s1" ] }, { "label": "携带锂电池登机 — Carrying lithium batteries on board", "url": "https://www.okair.net/info.html#/helpGuide/battery", "src": [ "s2" ] } ], "notes": "Okay Airways publishes only in Simplified Chinese and only one channel — the 95307 hotline. The site is a single-page app whose policy text renders client-side, so the pages are unreadable without a JavaScript-rendering fetch." }, "policy": { "notice_hours": { "value": 48, "detail": "Article 12: a passenger needing an on-board narrow aisle chair, checked carriage of an electric wheelchair, boarding/deplaning assistance or other listed services must request it at booking and no later than 48 hours before scheduled departure. Okay Airways replies within 24 hours saying whether it can provide the service. Article 22 additionally requires check-in 2 hours before the normal check-in deadline.", "src": [ "s1" ] }, "how_to_request": { "value": "WeChat service account, or the 24-hour 95307 hotline", "detail": "Wheelchair service applications go through Okay Airways' official WeChat service account for ordinary requests; passengers with more complex disabilities call the 24-hour customer service hotline 95307. Article 12 requires the request at booking, at the latest 48 h before departure.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Article 6: Okay Airways and its ground handling agents provide the facilities, equipment and special services set out in the regulation free of charge. Article 19: boarding and deplaning mobility equipment — accessible electric carts, shuttles, airport wheelchairs and the on-board narrow aisle chair — is provided free. Article 32: one assistive device beyond those listed in Annex 1 is checked free.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "Article 32: a qualifying disabled passenger may check one assistive device free of charge in addition to those listed in Annex 1 (the devices Article 31 says may be brought into the cabin and must not be counted against the carry-on allowance).", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Article 20: a passenger may use their own wheelchair up to the cabin door. For a non-electric wheelchair, Okay Airways and its ground agents must allow it to be checked and returned at the aircraft door, or taken into the cabin for stowage under Chapter 5 where on-board stowage conditions are met.", "src": [ "s1" ] }, "cabin_stowage": { "value": "conditional", "detail": "Chapter 5: where the cabin has stowage facilities and space, assistive devices are stowed on a first-come, first-served basis and must comply with CAAC security and dangerous-goods rules. Where there is no cabin stowage facility or space, the device is checked free of charge. Article 31 forbids Okay Airways from restricting the Annex 1 cabin devices as carry-on items.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "Article 20: for a non-electric wheelchair the airline and its ground agents must allow check-in and return at the cabin door (舱门口托运与交回).", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. The regulation sets no weight limit for a passenger's own wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Okay Airways publishes no wheelchair size limit; Chapter 5 makes cabin stowage depend on available space rather than a stated dimension.", "src": [], "basis": null }, "notes": "Article 21: a passenger who cannot move independently in a ground wheelchair, boarding chair or other equipment must not be left unattended for more than 30 minutes. Article 25: a passenger who cannot get into an aisle seat with a fixed armrest must be given an aisle seat with a movable armrest or an easily accessible seat. Article 26: wheelchair passengers and their companions board first and deplane last, by air bridge where possible.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published as figures — Chapter 5 conditions cabin stowage on 'stowage facilities and space' being available, first come first served, without stating dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. The regulation defers to '危险品航空运输的相关规定' (the dangerous-goods air transport rules) without restating them, and the lithium-battery help page covers lithium only.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published for mobility aids — see the note on wet/spillable batteries.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "Electric wheelchairs are accepted as checked baggage 'in compliance with the relevant dangerous-goods air transport regulations' (Article 33), and Okay Airways publishes a separate lithium-battery page built on the ICAO Technical Instructions. It states no mobility-aid-specific lithium rule in text, so the applicable limits are the ICAO/IATA baseline rather than an Okay Airways figure.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. Okay Airways' lithium-battery page publishes its limits only as scanned table images (no machine-readable text) and its wheelchair regulation simply refers to the dangerous-goods rules. Call 95307 and ask for the watt-hour figures in writing.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids. Okay Airways' lithium-battery page publishes its limits only as scanned table images (no machine-readable text) and its wheelchair regulation simply refers to the dangerous-goods rules. Call 95307 and ask for the watt-hour figures in writing.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. Okay Airways' lithium-battery page publishes its limits only as scanned table images (no machine-readable text) and its wheelchair regulation simply refers to the dangerous-goods rules. Call 95307 and ask for the watt-hour figures in writing.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. Okay Airways' lithium-battery page publishes its limits only as scanned table images (no machine-readable text) and its wheelchair regulation simply refers to the dangerous-goods rules. Call 95307 and ask for the watt-hour figures in writing.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. The regulation says only that a checked electric wheelchair must comply with the dangerous-goods rules.", "src": [] }, "terminals": { "value": null, "detail": "Not published in text.", "src": [] }, "documentation": { "value": null, "detail": "Not published. No battery declaration form or specification sheet is named.", "src": [] } }, "allowed": { "value": true, "detail": "Article 33: an electric wheelchair must be checked. It must be handed over 2 hours before the ordinary check-in deadline and must comply with the dangerous-goods air transport rules. Article 12(2) lists 'checking an electric wheelchair' among the services requiring 48 h notice.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Okay Airways states no maximum size for a checked electric wheelchair and publishes no cargo-door chart.", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Article 33: 'where safety standards are met, airport operators with the capability are encouraged to allow electric wheelchairs to be checked at the cabin door' — encouragement, not a guarantee, and it depends on the airport rather than the airline.", "src": [ "s1" ] }, "notes": "Okay Airways' battery rules exist only as photographs of a table (published 2025-04-03), so no watt-hour figure could be read from text. The page directs questions to the 95307 hotline. Treat the ICAO/IATA baseline on the wheelair rules page as the likely applicable standard, and get Okay Airways to confirm in writing." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Article 12(3) lists provision of an on-board narrow aisle chair (机上专用窄型轮椅) among the services available on 48 h notice, and Article 19 requires it to be provided free of charge.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Article 27(3) commits crew to help a passenger to and from the lavatory using the on-board aisle chair, but says nothing about the lavatory itself being accessible.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Article 27 lists assistance moving between the passenger's seat and the on-board aisle chair, assistance to and from the lavatory using the on-board aisle chair, and help stowing and retrieving cabin items including assistive devices.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "Article 25(1): where a passenger who has entered the cabin in the on-board wheelchair cannot get into an aisle seat with a fixed armrest, Okay Airways must provide an aisle seat with a movable armrest or another seat that is easy to get in and out of.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. The regulation covers handling and complaints (Article 60 directs complaints to the 95307 line, filed with the CAAC) but states no liability figure or repair/replace commitment for a damaged wheelchair.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Everything here comes from Okay Airways' own 2026-revised Regulations on the Air Transport of Persons with Disabilities, published in Simplified Chinese on its help-guide pages. The site is a Vue single-page app: a normal fetch returns a 1.7 KB shell, and the text only appears with a JavaScript-rendering fetch (scripts/fetch_page.py --render 25). Two structural gaps a traveller must close by phone: Okay Airways publishes NO watt-hour figures in text (its lithium rules are scanned table images) and NO wheelchair size or weight limit. It also caps nothing explicitly but requires an electric wheelchair to be surrendered 2 hours before the ordinary check-in deadline. Article 58 requires monthly reporting of disabled-passenger carriage, including refusals, to the CAAC service-quality platform.", "searched_urls": [ "https://www.okair.net/", "https://www.okair.net/info.html", "https://www.okair.net/info.html#/helpGuide/disabled", "https://www.okair.net/info.html#/helpGuide/battery", "https://www.okair.net/info.html#/helpGuide/contact", "https://www.okair.net/dist/info.js", "https://www.okair.net/dist/common.js", "https://www.okair.net/b2cInterface-cloud/serve/article/list", "https://www.okair.net/b2cInterface-cloud/serve/word/queryMenu", "https://mart.okair.net/b2cInterface-cloud/serve/article/list", "https://img-okair.oss-cn-beijing.aliyuncs.com/okwebb2c/article/20250403170602.jpg" ] } }, { "schema_version": "1.1", "slug": "olympic-air", "name": "Olympic Air", "iata_code": "OA", "icao_code": "OAL", "country": "Greece", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.olympicair.com/en/", "sources": [ { "id": "s1", "title": "Physically challenged passengers", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/special-assistance/passengers-with-special-needs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Travelling by air — PRM handling detail (Regulation (EC) No 1107/2006), incl. wheelchair and battery rules", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/special-assistance/passengers-with-special-needs/extra-details/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dangerous & Forbidden Materials", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/dangerous-goods/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Special Baggage Types", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/special-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Delayed / Damaged Baggage & Items — Liability for the Transport of Baggage", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/lost-or-damaged-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Olympic Air customer help — AEGEAN contact center numbers", "url": "https://www.olympicair.com/en/customerhelp/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Conditions & Notices (Conditions of Carriage)", "url": "https://www.olympicair.com/en/conditions-and-notices/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Special assistance (hub page)", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/special-assistance/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Greece — Olympic Air Reservations (special assistance), national landline", "number": "801 801 0101", "hours": "24 hours a day", "region": "GR", "src": [ "s1" ] }, { "label": "Olympic Air Reservations (special assistance) — mobiles and international calls", "number": "+30 210 3550 500", "hours": "24 hours a day", "region": "GR", "src": [ "s1" ] }, { "label": "AEGEAN/Olympic Air contact centre — national calls within Greece", "number": "801 112 0000", "hours": "24/7", "region": "GR", "src": [ "s6" ] }, { "label": "AEGEAN & Olympic Air shared contact centre — international calls and mobiles; Olympic Air also prints this number on its special-assistance page as the call centre for questions and complaints", "number": "+30 210 6261000", "hours": "24/7", "region": "INT", "src": [ "s1", "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — national calls within the United Kingdom", "number": "0871 200 0040", "hours": "24/7", "region": "GB", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — United Kingdom, international and mobiles", "number": "+44 20 8759 3800", "hours": "24/7", "region": "GB", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — calls within the United States", "number": "+1 833 732 8158", "hours": "24/7", "region": "US", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — calls within Canada", "number": "+1 833 673 6110", "hours": "24/7", "region": "CA", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — national calls within Australia", "number": "1800 412 979", "hours": "24/7", "region": "AU", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — calls within Cyprus", "number": "+357 22 654100", "hours": "24/7", "region": "CY", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — calls within Germany", "number": "+49 069 2380560", "hours": "24/7", "region": "DE", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — calls within France", "number": "+33 1 70 03 13 23", "hours": "24/7", "region": "FR", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — calls within Spain", "number": "+34 900 802 376", "hours": "24/7", "region": "ES", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — calls within Belgium", "number": "+32 2 753 4710", "hours": "24/7", "region": "BE", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — calls within Saudi Arabia (as printed: +9668008441206)", "number": "+966 800 844 1206", "hours": "24/7", "region": "SA", "src": [ "s6" ] }, { "label": "AEGEAN/Olympic Air contact centre — calls within Italy (as printed: +39069715053233)", "number": "+39 06 9715053233", "hours": "24/7", "region": "IT", "src": [ "s6" ] } ], "email": [], "web_form": [ { "label": "My Booking — add a special assistance request after booking", "url": "https://www.olympicair.com/en/travel-information/my-booking/", "src": [ "s1" ] }, { "label": "Help & Feedback form (AEGEAN/Olympic Air contact centre, linked from Olympic Air's customer help page)", "url": "https://en.aegeanair.com/contact/Form", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Physically challenged passengers", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/special-assistance/passengers-with-special-needs/", "src": [ "s1" ] }, { "label": "PRM handling detail — wheelchair types, battery acceptance and packing rules", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/special-assistance/passengers-with-special-needs/extra-details/", "src": [ "s2" ] }, { "label": "Dangerous & Forbidden Materials (battery rules)", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/dangerous-goods/", "src": [ "s3" ] }, { "label": "Baggage liability — damage to wheelchairs and mobility aids", "url": "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/lost-or-damaged-baggage/", "src": [ "s5" ] } ], "notes": "Olympic Air publishes no dedicated disability e-mail address, TTY or text-relay channel. The special-assistance channel is the 24-hour Reservations department (801 801 0101 / +30 210 3550 500); the country-by-country numbers are the shared AEGEAN/Olympic Air contact centre served on olympicair.com/en/customerhelp/. The olympicair.custhelp.com FAQ/contact portal linked from the site is dead (\"Customer Portal is not enabled for this interface\")." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please make sure your request is submitted at least 48 hours prior to your departure.\" The PRM handling page repeats that the booking request must reach the Inventory Department \"not later than 48 hours before the departure of the flight\"; medical-clearance forms (MEDIF) must also be held 48 h before departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request during booking or afterwards via My Booking, or call the 24-hour Reservations department", "detail": "\"You can either request special assistance, online during the booking process or via My booking\"; alternatively contact the reservations department, available 24 hours a day on 801 801 0101 (Greek landline) or +30 210 3550 500 (mobiles/international). Requests can also be made through the Call Center.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Passengers with special needs can transport 2 items of mobile equipment at no extra cost.\" The PRM handling page adds: \"Transportation of wheelchairs is free of charge\" and \"No charge for transportation of owned wheelchairs is applied.\"", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Two items of mobility equipment carried at no extra cost. Mobility equipment used for sports is also free \"as long as it is included within the above two item allowance (two pieces in total)\".", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are carried free of charge, both airline-provided and passenger-owned: \"No charge for transportation of owned wheelchairs is applied. The wheelchair must be name-labeled.\"", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Olympic Air's cabin-baggage rules (one personal item plus one 55x40x23 cm / 8 kg carry-on) make no provision for stowing a folding manual wheelchair in the cabin, and the PRM pages describe mobility equipment as loaded in the baggage holds.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not stated explicitly. The PRM handling page says special equipment not carried in the cabin \"shall be loaded in baggage holds in such a way that it is easy to access and return to the passenger\" and \"must be properly identified and tagged with a 'Direct Delivery to the Customer' label\" — it does not say the chair is returned at the aircraft door.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published. Olympic Air's Special Baggage page — which lists \"mobility equipment\" as special baggage — states \"Any item exceeding the weight limitation which is 32kg can only be accepted as cargo\", but does not say whether that applies to free-of-charge mobility aids.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions published. The only related figure is a special-equipment length cap of 1.70 m on ATR-operated flights (see aircraft_hold_note); Olympic Air publishes no hold-door or hold-compartment dimensions for its Dash 8 / ATR turboprops.", "src": [ "s4" ], "basis": null }, "notes": "Wheelchairs must be name-labelled. Passengers with reduced mobility must arrive at the airport at least 120 minutes before departure (the PRM handling page says 60 minutes — see research.notes); Athens and Thessaloniki airports have check-in counters exclusively for passengers with special needs.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Olympic Air states no in-cabin stowage allowance or closet dimensions for folding wheelchairs.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Wheelchair with spillable battery — Not accepted for carriage.\"", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "\"Wheelchair with non-spillable wet battery or lithium battery: although not strictly required, pre-notification is recommended.\" Packing rules: the battery must be disconnected, the terminals insulated to prevent accidental short circuits, and the battery securely attached to the wheelchair.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "\"Wheelchair with lithium ion battery — pre-notification is required. The battery must be removed and carried in the cabin.\"", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Olympic Air states no watt-hour limit for a lithium battery that stays installed, because its rule is that a lithium-ion wheelchair battery must be removed and carried in the cabin. No provision is published for a non-removable lithium battery.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"AEGEAN accepts wheelchairs with collapsible lithium batteries. In that case battery must be removed and carried in the cabin. Battery must be up to 300Wh in case of one and in cases of two up to 160Whs each.\" (published on Olympic Air's own PRM page).", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "No spare-battery watt-hour limit for mobility aids is published. The dangerous-goods page's spare-battery limits (up to 100 Wh, max 20 spares) are stated for portable electronic devices, not wheelchairs.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "No spare-battery count for mobility aids is published. Olympic Air's wheelchair rule about one battery up to 300 Wh, or a pair at 160 Wh each, is written as the limit for the removed chair battery, not as a spare allowance; the 20-spare limit on the dangerous-goods page covers portable electronic devices.", "src": [ "s2", "s3" ] }, "removal_required": { "value": "conditional", "detail": "Depends on battery type. Lithium-ion: \"The battery must be removed and carried in the cabin.\" Non-spillable wet or lithium battery: the battery stays on the chair but \"must be disconnected\", with terminals insulated and the battery \"securely attached to the wheelchair\".", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"The battery must be disconnected. The battery terminals must be insulated to prevent accidental short circuits. The battery must be securely attached to the wheelchair.\"", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer watt-hour label requirement is published for mobility aids. A Medical Information Form (MEDIF) completed by the passenger's physician may be required for medical cases, but it is not battery documentation.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Powered wheelchairs are carried free of charge, but acceptance turns on battery type: chairs with a spillable wet battery are \"Not accepted for carriage\"; lithium-ion chairs require pre-notification and the battery must be removed and carried in the cabin, with no published allowance for a non-removable lithium battery.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No powered-wheelchair weight limit is published. The Special Baggage page (which lists mobility equipment among special baggage) states items over 32 kg \"can only be accepted as cargo\", without saying whether mobility aids are covered.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions published. The nearest published figure is the 1.70 m length cap on special equipment for ATR-operated flights (see aircraft_hold_note); it is not stated to apply to wheelchairs.", "src": [ "s4" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not stated explicitly. Special equipment for PRMs \"shall be loaded in baggage holds in such a way that it is easy to access and return to the passenger\" and tagged \"Direct Delivery to the Customer\"; the page does not say where the chair is handed back.", "src": [ "s2" ] }, "notes": "Self-balancing devices (hoverboards, mini-segways, etc.) are not accepted by AEGEAN or Olympic Air in the cabin or the hold. Power banks are limited to one per passenger up to 100 Wh, cabin only, and may not be used to charge devices on board." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published as an on-board aisle chair. The PRM handling page says AEGEAN provides a stretcher and wheelchairs as medical equipment and that \"at each station an adequate number of wheelchairs should be available\" — that describes airport wheelchairs, not an aisle chair carried on the aircraft.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Olympic Air says nothing about accessible lavatories on its Dash 8 / ATR turboprop fleet.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Olympic Air provides all the necessary services to ensure that passengers with special needs can... board/disembark the aircraft with absolute safety\"; assistance at the airport and during boarding/disembarkation can be requested, and the site refers to passengers \"who require assistance to reach or be seated in their aircraft seat\".", "src": [ "s1" ] }, "seating": { "value": true, "detail": "Passengers who need help to reach or be seated in their seat may choose a window seat free of charge (exit rows excluded); passengers with visual or hearing impairments may choose any seat free of charge except exit rows. A travel escort in the same PNR also gets free seat selection and must sit next to the passenger. PRMs may never be allocated emergency-exit or adjacent rows.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "1,288 SDR per journey and traveller (wheelchairs and mobility aids explicitly included)", "detail": "\"The liability for damage, destruction, loss or partial loss and for late delivery of baggage (including wheelchairs, mobility aid, musical instruments and sports equipment) is limited to cumulative 1.288 Special Drawing Rights (SDR), per journey and traveler\" (~EUR 1,553.87). A higher value may be declared in advance for an extra charge. The Conditions of Carriage separately quote 1,519 SDRs for baggage delay/loss/destruction.", "src": [ "s5", "s7" ] }, "aircraft_hold_note": "Olympic Air operates turboprops (DH8-100, DH8-400 and ATR types are named on its baggage pages). Its Special Baggage page states: \"Each item of Special equipment may not exceed 1.70m in length for flights operated by ATR aircraft\", and that any item over 32 kg can only travel as cargo. No hold-door or hold-compartment dimensions and no wheelchair-specific size limit are published." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "olympicair.com returns HTTP 403 to direct fetches (including scripts/fetch_page.py and its proxy path); every page here was read through the r.jina.ai reader proxy via curl, which returned HTTP 200. The Greek pages (/el/) were checked and match the English text, so language_of_source is en. IMPORTANT: the detailed wheelchair/battery rules are published on Olympic Air's own domain but are written in AEGEAN Group terms (\"AEGEAN accepts...\", \"Aegean Medical Department\") — nothing here was copied from aegeanair.com; every value is cited to an olympicair.com URL. Contradictions to re-check: (1) the passenger-facing page says arrive 120 minutes before departure, the PRM handling page says 60 minutes; (2) baggage liability is 1,288 SDR on the damaged-baggage page (which names wheelchairs) but 1,519 SDR in the Conditions of Carriage; (3) stretcher carriage is offered only on Airbus-operated flights, i.e. not on Olympic's own turboprops. Also: chairs with spillable wet batteries are refused outright; a lithium-ion chair battery must be removed and carried in the cabin, with no published route for a non-removable lithium battery; self-balancing devices are refused entirely. The number of PRMs on a flight \"must be no greater than the 49% of booked passengers without reduced mobility or any kind of disability\". The olympicair.custhelp.com FAQ/contact portal linked from the site is dead.", "searched_urls": [ "https://www.olympicair.com/en/", "https://www.olympicair.com/", "https://olympicair.com/el/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/special-assistance/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/special-assistance/passengers-with-special-needs/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/special-assistance/passengers-with-special-needs/extra-details/", "https://www.olympicair.com/el/travel-information/travelling-with-olympic-air/special-assistance/passengers-with-special-needs/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/dangerous-goods/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/special-baggage/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/lost-or-damaged-baggage/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/hand-luggage-and-essentials/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/baggage/baggage-allowances/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/at-the-airport/", "https://www.olympicair.com/en/travel-information/travelling-with-olympic-air/on-board/", "https://www.olympicair.com/en/customerhelp/", "https://www.olympicair.com/en/conditions-and-notices/", "https://www.olympicair.com/en/travel-information/my-booking/", "https://www.olympicair.com/en/accessible-travel/", "https://www.olympicair.com/en/our-fleet/", "https://www.olympicair.com/en/about-us/fleet/", "https://www.olympicair.com/en/fleet/", "https://olympicair.custhelp.com/app/answers/detail/a_id/1873/kw/special%20assistance/", "https://olympicair.custhelp.com/app/ask/" ] } }, { "schema_version": "1.1", "slug": "oman-air", "name": "Oman Air", "iata_code": "WY", "icao_code": "OMA", "country": "Oman", "region": "Middle East", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.omanair.com/", "sources": [ { "id": "s1", "title": "Special Services — Guests with Special Needs", "url": "https://www.omanair.com/en_us/special-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Batteries & Dangerous Goods Policy — Wheelchair / Mobility Aid Powered with Batteries", "url": "https://www.omanair.com/en_us/dangerous-goods-policy", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Lithium Batteries & Power Banks — Travel Guidelines (PDF)", "url": "https://www.omanair.com/pdf/Lithium%20Batteries.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Batteries, power banks & battery-powered devices including wheelchairs — V2 (PDF)", "url": "https://www.omanair.com/pdf/en/Lithium%20Batteries%20-V2.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "MEDIF — Medical Information for Fitness to Travel or Special Assistance (PDF)", "url": "https://www.omanair.com/storage/frontend/PDF/MEDIF-V4.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Medical Information For Fitness to Travel or Special Assistance — apply", "url": "https://www.omanair.com/en_us/apply_for_medical_request", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "General Conditions of Carriage — Passengers and Baggage", "url": "https://www.omanair.com/en_us/conditions-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Baggage FAQs (Q18 — items carried free in addition to hand baggage)", "url": "https://www.omanair.com/en/faqs-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "All About Your Baggage — claims and Central Baggage Tracing", "url": "https://www.omanair.com/en_us/baggage-policy/all-about-your-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Things To Note — planning your travel and making a reservation", "url": "https://services.omanair.com/gbl/en/thing-to-note", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Download Forms", "url": "https://www.omanair.com/en_us/download-forms", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Oman Air Contact Centre (global reservations — flag assistance here; no separate disability desk is published)", "number": "+968 24531111", "hours": null, "region": "OM", "src": [ "s10" ] }, { "label": "Central Baggage Tracing — damaged / delayed baggage and mobility-aid claims", "number": "+968 24519230", "hours": null, "region": "OM", "src": [ "s9" ] }, { "label": "Central Baggage Tracing — second line", "number": "+968 24518813", "hours": null, "region": "OM", "src": [ "s9" ] } ], "email": [ { "label": "Central Baggage Tracing (damaged mobility aid / baggage claims)", "address": "CBT@omanair.com", "src": [ "s9" ] } ], "web_form": [ { "label": "Apply for Medical Request — MEDIF submission portal", "url": "https://medif.omanair.com/en", "src": [ "s6" ] }, { "label": "Feedback / complaint form", "url": "https://services.omanair.com/feedback", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Special Services — Guests with Special Needs", "url": "https://www.omanair.com/en_us/special-services", "src": [ "s1" ] }, { "label": "Batteries & Dangerous Goods Policy — wheelchair battery rules", "url": "https://www.omanair.com/en_us/dangerous-goods-policy", "src": [ "s2" ] }, { "label": "Lithium Batteries & Power Banks — Travel Guidelines (PDF, mobility aids section)", "url": "https://www.omanair.com/pdf/Lithium%20Batteries.pdf", "src": [ "s3" ] }, { "label": "Medical clearance (MEDIF) — download and apply", "url": "https://www.omanair.com/en_us/apply_for_medical_request", "src": [ "s6" ] } ], "notes": "No dedicated disability/accessibility desk phone, no special-assistance email address and no TTY/text-relay service is published anywhere on omanair.com. The /en_us/contact-us page is a country dropdown that renders no numbers to a non-JavaScript client, so only the numbers printed elsewhere on Oman Air's own pages are recorded here." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline in hours is published for wheelchair assistance or for carriage of a mobility aid. Conditions of Carriage 7.2.1.1: acceptance of Special Assistance Passengers 'is subject to prior arrangement with us' and must be advised at the time of reservation. The only published deadline is 72 hours, and that is for a MEDIF / medical report, which is expressly not needed if you 'simply require a wheelchair as far as the aircraft door'.", "src": [ "s7", "s5" ] }, "how_to_request": { "value": "Ask at the time of reservation — through Oman Air reservations staff or your travel agent, or the Contact Centre on +968 24531111; medical cases submit a MEDIF via medif.omanair.com", "detail": "Oman Air: 'Such guests may request for assistance through our reservation representatives'; 'We provide special services to physically challenged... patients in wheelchair... Please inform Reservations staff while making your reservations.' Conditions of Carriage 7.2.1.1 makes prior arrangement a condition of acceptance.", "src": [ "s1", "s10", "s7" ] }, "fee_charged": { "value": null, "detail": "Not published for a checked wheelchair. The only free-carriage statement found is Baggage FAQ Q18: 'In addition to the standard hand baggage allowance, the following items are also accepted as hand baggage without additional charges: ... Crutches or collapsible wheelchairs.' Oman Air says nothing about whether a checked manual or powered chair is free of charge or counts against the checked allowance.", "src": [ "s8" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Oman Air does not state how many mobility devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are carried: Oman Air lists 'Crutches or collapsible wheelchairs' among items accepted free in addition to the hand baggage allowance, and provides wheelchair transport to and from gates. No separate acceptance rules are published for non-powered chairs.", "src": [ "s8", "s1" ] }, "cabin_stowage": { "value": true, "detail": "Baggage FAQ Q18 lists 'Crutches or collapsible wheelchairs' among items 'accepted as hand baggage without additional charges', in addition to the standard hand baggage allowance. No in-cabin stowage dimensions or closet limit are published, so confirm with the airline before relying on this.", "src": [ "s8" ] }, "gate_delivery": { "value": null, "detail": "Not published — Oman Air does not say whether a checked wheelchair is returned at the aircraft door / jet bridge or on the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published. Oman Air's general rule 'the maximum accepted weight for any single piece of baggage is 32 kilos' is stated for ordinary checked bags and is not stated to apply to mobility aids — do not read it as a wheelchair limit.", "src": [ "s10" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Oman Air publishes no maximum checked-wheelchair dimensions and no hold-door aperture figures.", "src": [], "basis": null }, "notes": "A MEDIF is not required if you simply need a wheelchair as far as the aircraft door — the request can be flagged on the reservation instead (MEDIF Part 1, 'Physical Disabilities').", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published for a folding manual wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Wet cell / spillable (WCBW): 'Permitted Only as check baggage (Battery MUST be attached with WC)', Oman Air approval required, and 'Spare battery is not permitted in hand baggage'. The MEDIF adds that 'Wheelchairs with spillable batteries are considered \"dangerous Cargo\"'.", "src": [ "s2", "s5" ] }, "non_spillable": { "value": "conditional", "detail": "Non-spillable battery, nickel-metal hydride battery or dry battery (WCDB): 'Permitted Only as check baggage (Battery MUST be attached with WC)', Oman Air approval required, and no spare permitted in hand baggage.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion (WCLB): permitted as checked baggage with the battery attached to the chair, Oman Air approval required, spare permitted in the cabin. Acceptance is subject to mandatory physical checks at check-in and 'Wheelchair without battery capacity label will NOT be accepted'.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Two official Oman Air sources conflict and neither resolves it. The Dangerous Goods page says a lithium-ion wheelchair battery attached to the chair has 'No limit on battery power'. The Lithium Batteries guidelines PDF (and its V2, linked from that same page) states 'Wheelchair battery power limits: Wheelchair with two batteries (up to 160Wh each). Wheelchair with one battery (up to 300Wh).' Left null rather than pick one; plan on 300 Wh and confirm with Oman Air.", "src": [ "s2", "s3", "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "A battery removed from the chair is reclassified as a spare: 'When batteries are removed from wheelchairs or mobility aids, they should be classified as \"SPARE BATTERIES\"' and 'the battery power must not exceed 300 watt-hours (Wh) for a single battery. If it is a set of two batteries, each battery must not exceed 160 Wh.' It then travels in the cabin.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'Only lithium spare batteries are allowed as carry-on baggage. However, the battery power must not exceed 300 watt-hours (Wh) for a single battery. If it is a set of two batteries, each battery must not exceed 160 Wh.' Spillable and non-spillable spares are not permitted as carry-on at all.", "src": [ "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "Either one spare not exceeding 300 Wh, or a set of two spares each not exceeding 160 Wh, carried in the cabin. Oman Air states the spare count 'is limited per wheelchair, not per accompanying passenger', and only lithium-ion is accepted as a spare.", "src": [ "s2", "s3" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair's design. Default: batteries 'must have the battery(s) fitted or attached to the device'. But for lithium-powered aids, 'if the design does not provide sufficient protection for the battery, the battery must be removed and carried as a spare battery' in the cabin. 'Loose batteries of any type that are locally packed and presented separately are not permitted.'", "src": [ "s2" ] }, "terminals": { "value": "Battery stays fitted to the chair; a removed/spare battery must travel in the manufacturer's specially designed battery container with terminals protected against short circuit", "detail": "'Spare batteries must be carried by passenger in specially designed battery container (provided by manufacturer).' Oman Air's battery guidelines also require terminals insulated or protected against short circuits and batteries secured to prevent accidental activation.", "src": [ "s2", "s3" ] }, "documentation": { "value": "Battery capacity (Wh) label must be on the battery", "detail": "'Wheelchair without battery capacity label will NOT be accepted.' No spec sheet or MSDS is demanded. A MEDIF (downloadable from Oman Air's Download Forms page) is required only for medical clearance cases, not for a wheelchair to the aircraft door.", "src": [ "s3", "s5", "s11" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only as checked baggage with the battery fitted or attached to the chair, and the Dangerous Goods table marks 'Approval from WY' as required for every wheelchair battery type. Acceptance is 'subject to mandatory physical checks during the acceptance process', and a chair whose battery carries no capacity label 'will NOT be accepted'.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published, and no per-aircraft hold-door figures appear anywhere on omanair.com.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Oman Air does not say whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Powered chairs travel only as checked baggage: 'Mobility aid and wheelchair with batteries are permitted to be carried ONLY as checked baggage'. Above 160 Wh is otherwise banned for portable devices, with mobility aids the stated exception." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — nothing on omanair.com states whether an on-board aisle wheelchair is carried. The MEDIF records a WCHC code ('unable to climb steps or walk in cabin') but never mentions an on-board chair.", "src": [ "s5" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — Oman Air says nothing about accessible lavatories on any aircraft type.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Oman Air provides 'transportation to and from gates either by wheelchair or by electric cart (according to the airport facility), boarding assistance and dietary needs'. Limits: the MEDIF states cabin crew cannot attend to a passenger's bodily needs and 'OMAN AIR do not provide nursing attendant'; an attendant may be required (CoC 7.2.1.3).", "src": [ "s1", "s5", "s7" ] }, "seating": { "value": "Passengers with limited mobility cannot be seated in emergency exit rows", "detail": "Oman Air will not assign emergency-exit seats to children, expectant mothers or 'Customers with limited mobility'; exit-row seats also do not recline. No movable-armrest or bulkhead-seat policy is published.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit — 1,288 SDR per passenger for checked baggage; higher only by special declaration of value", "detail": "Conditions of Carriage 15.5.3(c): where the Montreal Convention applies, liability for damage to checked baggage is capped at 1288 SDRs per passenger (Warsaw: 17 SDRs per kg). 15.5.4 allows a higher limit only if you complete a special declaration of value at check-in and pay a charge. No mobility-aid full-value / ACAA rule is published.", "src": [ "s7" ] }, "aircraft_hold_note": "Oman Air publishes no wheelchair-specific hold-door or hold-compartment dimensions. Its general checked-baggage rule (single piece max 32 kg; total dimensions not to exceed 74 inches / ~188 cm added length+width+height, bags above that 'may require special handling and should be shipped as cargo') is stated for ordinary bags and is NOT stated to apply to mobility aids." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Oman Air has no dedicated accessibility page. /en_us/special-services is two short paragraphs on 'Guests with Special Needs'; the substantive mobility-aid rules live on the Batteries & Dangerous Goods Policy page and in the Lithium Batteries & Power Banks guidelines PDF (an identical V2 of that PDF is linked from the DG page). CONTRADICTION to re-check: the DG page says a lithium-ion wheelchair battery attached to the chair has 'No limit on battery power', while the PDF publishes 'Wheelchair battery power limits' of 300 Wh (one battery) / 160 Wh each (two batteries) — the removed/spare limit of 300 Wh (or 2 x 160 Wh) is unambiguous and identical in both. NO US DOT 14 CFR Part 382 disability-assistance / Complaints Resolution Official page was found: /en_us/accessibility and /en_us/special-assistance return Oman Air's error page, /en_us/customer-service-plan silently renders the homepage, and no DOT/CRO link appears anywhere in the en_us footer or navigation; /en_us/disability-assistance could not be resolved (the reader proxy returned ERR_BLOCKED_BY_CLIENT, and direct requests are Incapsula-walled), so its non-existence is likely but unproven. No disability desk number, assistance email, TTY or relay service is published. Spillable-battery wheelchairs are treated as 'dangerous Cargo' per the MEDIF. Advance notice: nothing in hours for a wheelchair; assistance must simply be arranged at the time of reservation, and the 72-hour deadline applies only to a MEDIF/medical report, which is not required for a wheelchair to the aircraft door.", "searched_urls": [ "https://www.omanair.com/en_us/special-services", "https://www.omanair.com/en_us/dangerous-goods-policy", "https://www.omanair.com/pdf/Lithium%20Batteries.pdf", "https://www.omanair.com/pdf/en/Lithium%20Batteries%20-V2.pdf", "https://www.omanair.com/en_us/baggage-policy/all-about-your-baggage", "https://www.omanair.com/en_us/baggage-policy/special-baggage-guidelines", "https://www.omanair.com/en_us/before-you-fly", "https://www.omanair.com/en_us/contact-us", "https://www.omanair.com/en_us/conditions-carriage", "https://www.omanair.com/en_us/apply_for_medical_request", "https://www.omanair.com/en_us/download-forms", "https://www.omanair.com/en_us/faqs", "https://www.omanair.com/en/faqs-baggage", "https://www.omanair.com/storage/frontend/PDF/MEDIF-V4.pdf", "https://www.omanair.com/en/mail-s", "https://www.omanair.com/sitemap.xml", "https://services.omanair.com/gbl/en/thing-to-note", "https://services.omanair.com/gbl/en/contact-us", "https://services.omanair.com/gbl/en/worldwide-offices", "https://services.omanair.com/gbl/en/oman-air-offices", "https://www.omanair.com/en_us/special-assistance", "https://www.omanair.com/en_us/accessibility", "https://www.omanair.com/en_us/disability-assistance", "https://www.omanair.com/en_us/customer-service-plan", "https://www.omanair.com/en_us/nonexistent-xyzzy-test", "https://wy-prod-webportal.triplake-wy.com/sitemap.default.xml" ] } }, { "schema_version": "1.1", "slug": "overland-airways", "name": "Overland Airways", "iata_code": "OF", "icao_code": "OLA", "country": "Nigeria", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.overlandairways.com", "sources": [ { "id": "s1", "title": "Special Requirements — passengers travelling with reduced mobility", "url": "https://www.overlandairways.com/Travel-Information/SpecialRequirements", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Frequently Asked Questions — \"What if I require a special assistance?\"", "url": "https://www.overlandairways.com/Travel-Information/FAQ", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Travel Tips — Available services (travellers with limited mobility)", "url": "https://www.overlandairways.com/Travel-Information/TravelTips", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions of Carriage for Passengers and Baggage", "url": "https://www.overlandairways.com/Travel-Information/TermsandConditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Call Centre", "url": "https://www.overlandairways.com/Contact-information/CallCentre", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Ticketing / Station Offices", "url": "https://www.overlandairways.com/Contact-information/TickettingOffices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Notice of Passengers' Rights and Responsibilities (Nigerian Consumer Protection Regulation 2023)", "url": "https://www.overlandairways.com/Travel-Information/NoticePassengersRights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Nigeria Civil Aviation Regulations Part 19 — Consumer Protection, subpart 19.12 (Persons with Reduced Mobility), April 2023 Amendment 4", "url": "https://ncaa.gov.ng/media/co1nbi24/nig-cars-part-19-consumer-protection.pdf", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Nigeria — Call Centre (reservations and special assistance)", "number": "+234 803 535 5005", "hours": "Monday–Sunday 06:00–19:00", "region": "NG", "src": [ "s5" ] }, { "label": "Nigeria — Call Centre (second line)", "number": "+234 803 535 5006", "hours": "Monday–Sunday 06:00–19:00", "region": "NG", "src": [ "s5" ] }, { "label": "Nigeria — Customer Care Centre (the number the FAQ gives for special assistance)", "number": "+234 803 535 5100", "hours": null, "region": "NG", "src": [ "s2" ] }, { "label": "Lagos — Murtala Muhammed Airport Domestic Terminal 1 ticket office", "number": "+234 803 535 1159", "hours": "07:00–17:00 Monday–Sunday", "region": "NG", "src": [ "s6" ] } ], "email": [ { "label": "Customer Experience — special assistance requests and MEDIF forms", "address": "fly@overlandairways.com", "src": [ "s1" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp", "detail": "+234 703 822 5811 and +234 803 535 5100 (wa.me links published on the Call Centre page)", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Special Requirements (passengers with reduced mobility)", "url": "https://www.overlandairways.com/Travel-Information/SpecialRequirements", "src": [ "s1" ] }, { "label": "FAQ — special assistance", "url": "https://www.overlandairways.com/Travel-Information/FAQ", "src": [ "s2" ] }, { "label": "Conditions of Carriage — Art. 7.5, persons with reduced mobility", "url": "https://www.overlandairways.com/Travel-Information/TermsandConditions", "src": [ "s4" ] }, { "label": "Notice of Passengers' Rights and Responsibilities", "url": "https://www.overlandairways.com/Travel-Information/NoticePassengersRights", "src": [ "s7" ] } ], "notes": "No dedicated disability desk is published. Requests go through the general Call Centre or the Customer Experience office at 17 Simbiat Abiola Road, Ikeja, Lagos (tel +234 803 535 5005/6, fax +234 1 460 7462, fly@overlandairways.com), which is also where the MEDIF form must be sent for approval." }, "policy": { "notice_hours": { "value": 48, "detail": "FAQ: \"Kindly contact us at least 48 hours prior to the departure of your flight\" for special assistance at check-in, boarding and on board. The Special Requirements page says wheelchair users needing guided assistance must give \"up to 48 hours advance notice as required by law\", and that all special-requirement passengers must notify the airline at least 24 hours before the flight date. The law it refers to is Nig.CARs Part 19.12.2.1, which bars airlines from requiring advance notice of the disability itself but lets them ask for up to 48 h notice of guided assistance.", "src": [ "s1", "s2", "s8" ] }, "how_to_request": { "value": "Notify Overland when booking, then confirm with the Call Centre or Customer Experience; tickets for special-assistance passengers are issued only at a ticket counter or ticketing office", "detail": "Special Requirements page: such passengers will \"be provided the opportunity to request special needs assistance while booking or purchasing a flight ticket\", and \"tickets will only be issued to such passengers at our ticketing counter or ticketing office\". Medical cases need a MEDIF form emailed to fly@overlandairways.com at least 24 h before departure and approved by Customer Experience.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": null, "detail": "Not published. Overland nowhere says whether a mobility aid is carried free or outside the baggage allowance: Conditions of Carriage 8.1 refers the free allowance to the ticket and 8.2 charges \"a charge and special handling fee\" above it; the FAQ gives only the general allowance (Economy 15–23 kg, Premium 30 kg, excess N2,150/kg) and the site has no baggage page. Nig.CARs Part 19 has no free-carriage rule for mobility equipment either. The cost of an ambulift, equipment and any medical escort is borne by the passenger.", "src": [ "s1", "s2", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Overland states no number of mobility devices carried per passenger, and there is no baggage or special-baggage page on the site that could hold one.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Overland publishes no rule on carrying a passenger's own manual wheelchair as baggage. It does accept wheelchair users: Conditions of Carriage 7.5.1 makes acceptance of \"persons who are disabled or have limited mobility ... requiring special assistance (such as a wheelchair)\" subject to prior agreement at the time of ticketing, and 7.5.2 states that \"Our Airline's policy on carriage of Persons with Reduced Mobility or people with special needs is available on our website and forms part of this Contract of Carriage\" — but that published policy says nothing about the chair itself.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published — nothing on stowing a folding wheelchair in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — Overland says nothing about returning a wheelchair at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The FAQ publishes only the general checked allowance (Economy 15–23 kg, Premium up to 30 kg, one 6 kg carry-on) with excess charged at a flat N2,150 per kg, and no wheelchair exemption is stated anywhere.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no maximum wheelchair size, hold-door or hold-compartment figure appears anywhere on the site. Overland's entire public site is 30 pages (About Us, Services, Travel Information, Frequent Flyer, Media, Contact, Notices); there is no baggage page, no special-baggage page and no dangerous-goods page on which such a figure could sit.", "src": [], "basis": null }, "notes": "Conditions of Carriage 7.5.1: acceptance of passengers who are disabled, have limited mobility or need special assistance such as a wheelchair is subject to prior agreement with Overland at the time of ticketing; 7.5.2 makes the published PRM policy part of the contract. The Special Requirements page adds that before departure the ground staff at the point of origin MUST ascertain the availability of support equipment and resources at the passenger's point of disembarkation. Note that Nig.CARs 19.12.6.2 obliges Nigerian carriers to make publicly available \"any restrictions on their carriage or on that of mobility equipment due to the size of aircraft\" — Overland publishes no such restrictions, so either there are none or the requirement is unmet.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage dimensions are given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for wheelchairs.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published for wheelchairs. Overland's only sealed-battery rule concerns life-saving/medical equipment, a different device class (see electric notes).", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published — Overland states no lithium-ion wheelchair rule. Conditions of Carriage 8.3.1.1 only refers generically to the ICAO Technical Instructions and the IATA Dangerous Goods Regulations and says \"further information is available from us on request\". There is no dangerous-goods or restricted-items page on the site.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on Overland's site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on Overland's site.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on Overland's site.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. For life-saving medical equipment only, Overland requires enough charged batteries for 150% of the expected flight time, packed per the IATA Dangerous Goods Regulations.", "src": [ "s1" ] }, "removal_required": { "value": null, "detail": "Not published — Overland does not say whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs.", "src": [] }, "documentation": { "value": null, "detail": "Not published for wheelchair batteries. A MEDIF form approved by Customer Experience is required for medical cases, and manufacturers' technical details are required for any life-saving equipment granted a waiver.", "src": [ "s1" ] } }, "allowed": { "value": null, "detail": "Not published. Overland's Special Requirements page covers passengers with reduced mobility but says nothing about powered wheelchairs or mobility scooters, and the Conditions of Carriage give no mobility-aid battery rule.", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no hold or door dimensions are given for any Overland aircraft type (ATR 42-500/600 and Beechcraft 1900D).", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "The only battery-powered-equipment rule Overland publishes is for life-saving/medical equipment, NOT wheelchairs: such equipment \"will not be permitted on Overland Airways flights except a special waiver or concession is granted by the Accountable Executive\", and the treating physician must certify that all equipment is battery operated with \"dry, non-spillable, sealed batteries only\", that batteries will not be recharged in flight, and that spares are packed per the IATA Dangerous Goods Regulations. Overland does not extend this to mobility aids and neither should a reader." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no on-board/aisle wheelchair is mentioned for any aircraft type. Overland's fleet is ATR 42 and Beechcraft 1900D turboprops.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. The only lavatory rule published concerns passengers with urinary bags, who are seated near the lavatory and refused carriage if the lavatory is unavailable.", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "Assistance at check-in, boarding and on board can be requested 48 h ahead, but Overland states passengers \"need to liaise directly with respective Airport Manager for ambulift facilities well in advance ... as this facility will not be provided by Overland Airways\", and that arrangements for and the cost of the ambulift, equipment and any medical escort \"would be borne by the passenger\". Cabin staff are first-aid trained only.", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Not published for disabled passengers — no movable-armrest or bulkhead policy is stated (only that passengers with urinary bags are seated at the rear near the lavatory).", "src": [ "s1" ] } }, "damage_liability": { "value": "1,131 SDR baggage limit under the Conditions of Carriage; Nigerian regulation separately makes the airline liable for 100% of the repair or replacement cost of damaged mobility equipment", "detail": "Conditions of Carriage 14.5.2: \"Our liability for damage to your baggage, including damage caused by delay, is limited by the convention to 1,131 SDR\"; written complaint within 7 days (15.1). No mobility-aid rule is published, but the regulator's Nig.CARs 19.12.7.1 makes a Nigerian carrier \"responsible for 100% of the repair or replacement cost\" where \"wheelchairs or other mobility equipment or assistive devices are lost or damaged whilst being handled by the airline\".", "src": [ "s4", "s8" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimension is published for any Overland aircraft. Overland's Notice of Passengers' Rights states that baggage off-loaded for operational, safety or security reasons is carried on the next flight with space, with N10,000 (domestic) or US$170 (international) tendered for the inconvenience — a wheelchair user should assume their chair can be off-loaded and plan accordingly." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Overland publishes a long, detailed 'Special Requirements' policy for passengers with reduced mobility — but nothing whatsoever about carrying the wheelchair itself, its size, its weight or its battery, and a second pass confirmed why: the airline's entire public site is 30 pages and contains no baggage page, no special-baggage page and no dangerous-goods/restricted-items page. The only baggage rules published are Conditions of Carriage Art. 8 and two FAQ entries. What a traveller must know: oxygen on board is marked NOT ALLOWED and stretcher travel is marked NOT ALLOWED; an ambulift is NOT provided by the airline and must be arranged with, and paid for through, the airport manager; before accepting a wheelchair user the ground staff at the origin must first confirm that support equipment and resources exist at the destination airport, so carriage can turn on that; tickets for special-assistance passengers can only be bought at a ticket counter or ticketing office, not online; carriage of life-saving/medical equipment on board is refused unless the Accountable Executive grants a waiver. Two regulator facts fill part of the vacuum, cited to the NCAA and not to Overland: Nig.CARs 19.12.7.1 makes a Nigerian carrier liable for 100% of the repair or replacement cost of a wheelchair it damages, and 19.12.8.4 requires a written answer to a disability complaint within 30 days. Nig.CARs Part 19 contains NO free-carriage rule for mobility equipment, so the silence on fees is a real gap, not an oversight in this record. overland.aero serves the same site as overlandairways.com. The Contact and Terms pages sit behind an Incapsula bot wall on direct fetch and were read through the reader proxy.", "searched_urls": [ "https://www.overlandairways.com/", "https://www.overlandairways.com/sitemap.xml", "https://www.overlandairways.com/Travel-Information/SpecialRequirements", "https://www.overlandairways.com/Travel-Information/FAQ", "https://www.overlandairways.com/Travel-Information/TravelTips", "https://www.overlandairways.com/Travel-Information/NoticePassengersRights", "https://www.overlandairways.com/Travel-Information/TermsandConditions", "https://www.overlandairways.com/Travel-Information/Cargo-Conditions-of-Carriage", "https://www.overlandairways.com/About-Us/OurFleet", "https://www.overlandairways.com/Contact-information/ContactUs", "https://www.overlandairways.com/Contact-information/CallCentre", "https://www.overlandairways.com/Contact-information/CorporateHeadOffice", "https://www.overlandairways.com/Contact-information/TickettingOffices", "https://overland.aero/", "https://ncaa.gov.ng/media/co1nbi24/nig-cars-part-19-consumer-protection.pdf" ] } }, { "schema_version": "1.1", "slug": "pakistan-international-airlines", "name": "Pakistan International Airlines", "iata_code": "PK", "icao_code": "PIA", "country": "Pakistan", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.piac.com.pk/", "sources": [ { "id": "s1", "title": "Special Assistance (Internet Archive snapshot 2025-03-23)", "url": "https://web.archive.org/web/20250323072119/https://www.piac.com.pk/help-contact/special-assistance", "retrieved": "2025-03-23", "kind": "official" }, { "id": "s2", "title": "Special Assistance Form (Internet Archive snapshot 2025-02-26)", "url": "https://web.archive.org/web/20250226083943/https://www.piac.com.pk/help-contact/special-assistance-form", "retrieved": "2025-02-26", "kind": "official" }, { "id": "s3", "title": "PIA Accessibility Plan 2023-2026, PDF (Internet Archive snapshot 2024-12-02)", "url": "https://web.archive.org/web/20241202141104/https://www.piac.com.pk/images/pdfs/PIA_Accessibility_Plan_2023-2026.pdf", "retrieved": "2024-12-02", "kind": "official" }, { "id": "s4", "title": "Baggage Guide (Internet Archive snapshot 2025-02-07)", "url": "https://web.archive.org/web/20250207231425/https://www.piac.com.pk/experience/baggage/baggage-guide", "retrieved": "2025-02-07", "kind": "official" }, { "id": "s5", "title": "Conditions of Carriage — Articles 5.1.2/5.1.3 reservations and 7.5 special assistance (Internet Archive snapshot 2025-04-11)", "url": "https://web.archive.org/web/20250411090037/https://www.piac.com.pk/facilities/conditions-of-carriage", "retrieved": "2025-04-11", "kind": "official" }, { "id": "s6", "title": "PIA Accessibility Plan and Feedback Process 2023-2026 (PDF)", "url": "https://www.piac.com.pk/images/pdfs/PIA_Accessibility_Plan_2023-2026.pdf", "retrieved": "2026-07-30", "kind": "official" } ], "contacts": { "phone": [ { "label": "PIA 24/7 Contact Centre (given on the special-assistance page for wheelchair requests)", "number": "+92 330 0786786", "hours": "24/7", "region": "PK", "src": [ "s1" ] }, { "label": "PIA Karachi head office / complaints line", "number": "+92-21-111-786-786", "hours": null, "region": "PK", "src": [ "s1" ] }, { "label": "Canada — PIA Toronto (voicemail accepted; for passengers unable to e-mail their query)", "number": "+1 905-677-9053", "hours": null, "region": "CA", "src": [ "s1" ] }, { "label": "General Manager Government & International Affairs — accessibility feedback and complaints (Karachi)", "number": "+92 21 99045129", "src": [ "s6" ] }, { "label": "General Manager Government & International Affairs — accessibility feedback and complaints (Islamabad)", "number": "+92 51 9059429", "src": [ "s6" ] }, { "label": "UAN / international dialling — PIA", "number": "+92 21 111 786 786", "src": [ "s6" ] } ], "email": [ { "label": "PIA accessibility feedback", "address": "feedback@piac.aero", "src": [ "s6" ] }, { "label": "PIA customer care", "address": "care@piac.aero", "src": [ "s6" ] } ], "web_form": [ { "label": "Special Assistance Form — select \"Wheelchair\" or \"Stowage of an assistive device\"", "url": "https://www.piac.com.pk/help-contact/special-assistance-form", "src": [ "s2" ] }, { "label": "PIA feedback form — accessibility complaints, may be submitted anonymously", "url": "https://feedback.piac.com.pk/", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Special Assistance (live URL; behind a Cloudflare bot wall — the 23 March 2025 snapshot is cited in sources)", "url": "https://www.piac.com.pk/help-contact/special-assistance", "src": [ "s1" ] }, { "label": "Accessibility Plan & Feedback (live URL; PIA Accessibility Plan 2023-2026 PDF)", "url": "https://www.piac.com.pk/about-us/accessibility-plan-feedback", "src": [ "s3" ] }, { "label": "Conditions of Carriage (live URL; Article 7.5 sets the medical-clearance requirement for passengers needing special assistance)", "url": "https://www.piac.com.pk/facilities/conditions-of-carriage", "src": [ "s5" ] }, { "label": "PIA Accessibility Plan and Feedback Process 2023-2026 (PDF)", "url": "https://www.piac.com.pk/images/pdfs/PIA_Accessibility_Plan_2023-2026.pdf", "src": [ "s6" ] } ], "notes": "Accessibility feedback goes to the General Manager Government & International Affairs, 4th Floor, PIA Building, A K Fazal-e-Haq Road, Blue Area, Islamabad, Pakistan. PIA undertakes to acknowledge feedback in the same manner it was received, and accepts anonymous feedback." }, "policy": { "notice_hours": { "value": 72, "detail": "Conditions of Carriage (April 2025): if you cannot \"move around or evacuate the aircraft cabin unassisted\" or \"have special needs requiring special equipment\", the booking must be made through a local PIA office at least 72 hours before departure (doctor's report or MEDIF) or 96 hours (FREMEC), with prior medical-department clearance at ticketing (Arts 5.1.3, 7.3.2, 7.5.1); USA rules may differ. Other lead times: unlisted postural support equipment 7 days; Canada requests relayed 24-36 hours ahead, also taken at check-in or the gate.", "src": [ "s1", "s5" ] }, "how_to_request": { "value": "Website, at booking, through the Call Centre, or at check-in", "detail": "\"PIA offers special assistance services for passengers with special needs that can be requested through its website, at the time of booking, or through Call Centre, at the time of Check-in.\" Wheelchairs and airport check-in assistance are provided by ground staff on request.", "src": [ "s6" ] }, "fee_charged": { "value": null, "detail": "Not published for wheelchairs: PIA states only that \"passenger-supplied PSE [postural support equipment] will be carried free of charge\" and does not say whether a wheelchair or other mobility aid is carried free or outside the baggage allowance. Article 8 of the Conditions of Carriage (April 2025 capture) sets out the free baggage allowance and excess-baggage charges in general terms and makes no exception or mention for mobility aids.", "src": [ "s1", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published: PIA's special-assistance page describes airport and in-flight wheelchair assistance but does not set out rules for carrying a passenger's own manual wheelchair as baggage. Its Accessibility Plan asserts that information on \"transportation of wheelchairs and other assistive devices and mobility aids\" is available on the website and in the conditions of carriage — the Conditions of Carriage were read in full (April 2025 capture) and Article 8 (Baggage) says nothing whatsoever about wheelchairs or mobility aids, so that commitment remains unmet.", "src": [ "s1", "s3", "s5" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. PIA does publish a rule for walking aids: \"Walking canes, frames, and crutches may be carried in the aircraft cabin, provided they are stowed in accordance with cabin safety requirements. If your walking frame is collapsible and cabin crew can stow it safely, it can also be carried in the aircraft cabin. For safety reasons, non-collapsible walking frames are not permitted in the aircraft cabin and will have to be checked-in.\"", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. For walking frames PIA says: \"You can use your frame to the departure gate where it can be surrendered for priority stowage in the aircraft cargo hold\" — it does not say the aid is returned at the gate on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published: PIA gives no maximum wheelchair size and no hold or cargo-door dimensions.", "src": [], "basis": null }, "notes": "PIA states there is \"no limit on the number of passengers with a disability which may travel on a flight\", and that a safety assistant may be required if a passenger cannot assist in their own evacuation, is on a stretcher or in an incubator, cannot comprehend safety instructions, or has severe combined hearing and vision impairment.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "non_spillable": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "lithium_ion": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "spares_allowed": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "removal_required": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "terminals": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] }, "documentation": { "value": null, "detail": "Not published: PIA publishes no battery rules for mobility aids. Its baggage guide lists wet-cell batteries among restricted corrosives in ordinary baggage but says nothing about wheelchair batteries; ICAO/IATA defaults apply — see global rules.", "src": [ "s4" ] } }, "allowed": { "value": null, "detail": "Not published: PIA's special-assistance page (March 2025 capture) still says nothing about powered wheelchairs or mobility scooters, and the Conditions of Carriage (April 2025 capture) do not mention them either. PIA's own Accessibility Plan 2023-2026 lists \"Battery operated Wheelchair or mobility aid\" as information to be added to the website by 1 June 2024; nearly a year past that deadline no such page existed on the site or in the archive.", "src": [ "s1", "s3", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "PIA's Accessibility Plan 2023-2026 commits to publishing battery-operated wheelchair guidance and to procuring aisle chairs and wheelchairs meeting accessibility standards; as of the last readable copy of the site (June 2024) the guidance had not appeared." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"In-Flight Wheelchairs: All our aircraft are equipped with on-board wheelchairs to assist passengers with mobility issues in moving throughout the cabin and our cabin crew can provide you with assistance moving within the aircraft cabin.\" (unchanged wording, as published in the 23 March 2025 capture)", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published: PIA says crew will help you to and from the lavatory door but \"will not be able to assist you inside the lavatory\"; it does not say whether any lavatory is wheelchair accessible.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "On board PIA provides \"assistance in moving to and from seats\", \"help in preparation for eating\" and \"assistance in use of inflight wheelchair to and from the lavatory door\". It cannot help with eating/drinking, medication, elimination functions including inside the lavatory, or other personal care.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"We offer priority seating for passengers with a disability and will do our best to allocate you a seat that is most suitable to your needs.\" Passengers whose mobility would make evacuation unsafe are not seated where they would obstruct exits, crew, emergency equipment or evacuation. No movable-armrest information is published.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published in the Accessibility Plan.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The live PIA site is unreadable: www.piac.com.pk, piac.com.pk and http:// all returned Cloudflare 403 / \"Just a moment...\" challenges via direct fetch and via the r.jina.ai reader (including --render 25 and --render 40) on 2026-07-29; the PDF paths are behind the same wall, piac.aero does not respond, and Wayback's Save Page Now returned HTTP 520. Everything here therefore comes from Internet Archive snapshots of PIA's own pages — but the snapshots have been dragged forward from February/June 2024 to the newest readable captures: Special Assistance 23 March 2025, Special Assistance Form 26 February 2025, Baggage Guide 7 February 2025, Conditions of Carriage 11 April 2025, Accessibility Plan PDF 2 December 2024 (byte-identical to the June 2024 capture, so the plan was unchanged). TREAT EVERY FIGURE AS 15-17 MONTHS OLD. The 2025 captures were compared line by line against the 2024 text and nothing had changed. NEW THIS PASS: PIA's Conditions of Carriage (Articles 5.1.2, 5.1.3, 7.3.2, 7.5.1, 7.5.4) require a passenger who cannot move around or evacuate the cabin unassisted, or who needs special equipment, to book through a local PIA office at least 72 hours before departure (medical report or MEDIF) or 96 hours (FREMEC) and to obtain prior clearance from PIA's medical department at the time of ticketing — a material approval barrier that the special-assistance page never mentions; Article 7.3.4 says USA rules may differ. ALSO: a PIA \"Accessibility Progress Report 2025\" exists at https://www.piac.com.pk/images/pdfs/PIA_Accessibility_Progress%20_Report_2025.pdf (surfaced by a search engine) but is behind the same Cloudflare wall and has never been captured by the Internet Archive, so it could not be read; the accessibility-plan landing page as of 7 February 2025 still linked only the 2023-2026 plan. A human with an unblocked connection should read that progress report — the 2023-2026 plan is in its final year and its outstanding commitment to publish battery-operated wheelchair guidance may have been met there. Third-party Pakistani press reported in April 2026 that PIA suspended the 40%/20% disability discount; that is not confirmed on any PIA page readable here, so the discount is reported below only as it stood in the March 2025 capture and must be re-checked. What PIA published then covers airport and in-flight assistance, in-flight wheelchairs on all aircraft, postural support equipment (carried free, 7 days' notice for unlisted models), walking canes/frames/crutches, safety-assistant rules, US DOT 14 CFR 382 compliance and Canadian ATPDR service commitments. It publishes NOTHING on carrying a personal wheelchair as baggage, no size or weight limits, and no battery rules of any kind — PIA's own Accessibility Plan 2023-2026 lists \"Battery operated Wheelchair or mobility aid\" as content still to be added to the website by 1 June 2024. PIA also offers a 40% fare discount to passengers with disabilities and 20% to an accompanying attendant, available only at PIA counters/sales offices on presentation of a disability ID card. A human should re-check every contact number once the site is reachable. 2026-07-30: the Accessibility Plan PDF was supplied by a human, replacing an archive-only record. It is a Canadian-regulatory compliance document under the Accessible Canada Act and the ATPRR, not a carriage policy: it lists commitments and timelines (a WCAG 2.0 website by June 2024, alternative formats — print and large print within 15 days, Braille and audio within 45 days, procurement of boarding ramps and aisle chairs) and names the feedback channels, but states no wheelchair battery rule, watt-hour figure, dimension or weight limit. PIA confirms it is bound by Parts 1, 2 and 7 of SOR/2019-244 as a large foreign carrier. It says a consolidated Special Assistance Services page covering battery-operated wheelchairs was due on the website by 1 June 2024; that consolidated page is what a traveller actually needs and it could not be read.", "searched_urls": [ "https://www.piac.com.pk/", "https://piac.com.pk/help-contact/special-assistance", "https://www.piac.com.pk/help-contact/special-assistance", "https://www.piac.com.pk/contact-us", "http://archive.org/wayback/available?url=piac.com.pk/travel-information/special-assistance", "https://web.archive.org/web/20240603195909/https://www.piac.com.pk/help-contact/special-assistance", "https://web.archive.org/web/20240603231015/https://www.piac.com.pk/help-contact/special-assistance-form", "https://web.archive.org/web/20240603193718/https://www.piac.com.pk/about-us/accessibility-plan-feedback", "https://web.archive.org/web/20240603193718/https://www.piac.com.pk/images/pdfs/PIA_Accessibility_Plan_2023-2026.pdf", "https://web.archive.org/web/20240222194314/https://www.piac.com.pk/experience/baggage/baggage-guide", "https://web.archive.org/web/20240603195355/https://www.piac.com.pk/help-contact/frequently-asked-questions", "http://www.piac.com.pk/help-contact/special-assistance", "https://www.piac.com.pk/images/pdfs/PIA_Accessibility_Plan_2023-2026.pdf", "https://www.piac.com.pk/images/pdfs/PIA_Accessibility_Progress%20_Report_2025.pdf", "https://www.piac.com.pk/facilities/conditions-of-carriage", "https://cms.piac.aero/", "https://www.piac.aero/", "http://web.archive.org/cdx/search/cdx?url=piac.com.pk/help-contact/special-assistance&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=piac.com.pk/help-contact/special-assistance-form&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=piac.com.pk/images/pdfs/PIA_Accessibility_Plan_2023-2026.pdf&output=json&limit=-10", "http://web.archive.org/cdx/search/cdx?url=piac.com.pk/experience/baggage/baggage-guide&output=json&limit=-12", "http://web.archive.org/cdx/search/cdx?url=piac.com.pk/facilities/conditions-of-carriage&output=json&limit=-12", "https://web.archive.org/web/20250323072119/https://www.piac.com.pk/help-contact/special-assistance", "https://web.archive.org/web/20250226083943/https://www.piac.com.pk/help-contact/special-assistance-form", "https://web.archive.org/web/20250207230154/https://www.piac.com.pk/about-us/accessibility-plan-feedback", "https://web.archive.org/web/20250207231425/https://www.piac.com.pk/experience/baggage/baggage-guide", "https://web.archive.org/web/20241202141104/https://www.piac.com.pk/images/pdfs/PIA_Accessibility_Plan_2023-2026.pdf", "https://web.archive.org/web/20250411090037/https://www.piac.com.pk/facilities/conditions-of-carriage", "https://web.archive.org/save/https://www.piac.com.pk/help-contact/special-assistance" ] } }, { "schema_version": "1.1", "slug": "pal-express", "name": "PAL Express", "iata_code": "2P", "icao_code": "GAP", "country": "Philippines", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.philippineairlines.com", "sources": [ { "id": "s1", "title": "PAL Express (Air Philippines Corporation) General Conditions of Carriage — passenger and baggage, CAB approval May 2018 as amended 16 May 2026", "url": "https://www.philippineairlines.com/us/en/about-us/legal-notices/general-conditions-of-carriage/pal-passenger-and-gcoc-full-version2p.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Senior Citizens and PWDs — wheelchair assistance, mobility aids and battery requirements", "url": "https://www.philippineairlines.com/ph/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "US DOT wheelchair assistance — Complaint Resolution Officer", "url": "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd/us-dot-wheelchair-assistance.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Philippines (Manila) — PAL Reservations Hotline, special assistance", "number": "+63 2 8855 8888", "hours": null, "region": "PH", "src": [ "s2" ] }, { "label": "United States / Canada — toll-free Reservations Hotline", "number": "1-800-435-9725", "hours": null, "region": "US", "src": [ "s2" ] } ], "email": [], "web_form": [ { "label": "Disability Assistance Form (submit at least 48 h before the flight)", "url": "https://pal.my.site.com/s/", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Senior Citizens and PWDs — mobility aids and wheelchair batteries", "url": "https://www.philippineairlines.com/ph/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd.html", "src": [ "s2" ] }, { "label": "PAL Express (Air Philippines Corporation) General Conditions of Carriage", "url": "https://www.philippineairlines.com/us/en/about-us/legal-notices/general-conditions-of-carriage/pal-passenger-and-gcoc-full-version2p.html", "src": [ "s1" ] } ], "notes": "PAL Express (Air Philippines Corporation) has no separate website — palexpress.com.ph does not resolve — and is booked and served through philippineairlines.com, which publishes PAL Express's own General Conditions of Carriage. The Reservations Hotline and the Disability Assistance Form are the published assistance channels; \"Other cities in the Philippines\" are listed on PAL's Global Reservations Hotline page. A Complaint Resolution Officer (CRO) is available at airports per PAL's US DOT page, though PAL Express does not fly to the USA." }, "policy": { "notice_hours": { "value": 72, "detail": "PAL site (not 2P-specific): 48 hours for special assistance and an airport wheelchair, and \"at least 72 hours before your flight\" for an aisle/cabin wheelchair or a boarding lift, with a MEDIF submitted 72 h before departure. Powered wheelchairs: advise \"at least 48 hours in advance\". PAL Express's own GCOC Art. 7 Sec. 4(b) says acceptance of passengers needing assistance such as \"packaging of wheelchair and wheelchair batteries\" may be subject to advance notice and prior arrangements with APC.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request at booking, submit the online Disability Assistance Form, call the PAL Reservations Hotline (+63 2 8855 8888) or visit a PAL ticket office", "detail": "PAL site: \"If you require special assistance, please let us know at least 48 hours before your flight by visiting any PAL ticket office or by calling our Reservations Hotline ... You can also request for special assistance by submitting a Disability Assistance Form at least 48 hours before your flight.\" A MEDIF may be required for aisle-chair or boarding-lift assistance.", "src": [ "s2" ] }, "fee_charged": { "value": false, "detail": "PAL site (not 2P-specific): \"your personal device or equipment may be stored in our cargo hold as checked baggage and will not be counted as part of your free baggage allowance\", and canes, walking sticks, crutches and foldable walkers \"can be taken on board the cabin of the aircraft free of charge subject to space availability\".", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number — PAL says personal mobility devices are carried in the hold outside the free baggage allowance but does not state how many per passenger.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "PAL Express GCOC Art. 8 Sec. 6(d): \"Subject to laws, rules, or government regulations, APC shall carry passenger wheelchairs or other disability-assistive devices, unless such carriage would be inconsistent with safety requirements.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. PAL says canes, walking sticks, crutches and foldable walkers may be taken into the cabin free of charge subject to space, but of wheelchairs it says only \"Your manual wheelchair can be checked in as baggage if it folds to within a space of 13 inches by 36 inches by 42 inches without the need to remove or disassemble any part of it\" — it offers no in-cabin stowage for a chair.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published — PAL does not say the chair is returned at the aircraft door. On arrival, passengers who requested assistance \"will be requested to deplane last\" and an attendant meets them at the gate.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight cap for a manual wheelchair is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for PAL Express aircraft. philippineairlines.com publishes cargo-hold dimension tables only for PAL mainline B777-300ER, A330-343, A350-941 and A321 aircraft — nothing for the Dash 8-400s that fly most PAL Express services. The 13 x 36 x 42 in folding figure is quoted under cabin_stowage rather than recorded as a number, because PAL words it as a check-in criterion rather than a maximum chair size.", "src": [ "s2" ], "basis": null }, "notes": "PAL: \"Regulations on carriage of mobility aids may differ from airport to airport. Please check the requirements of the airport you will be traveling through.\"", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published. PAL's 13 x 36 x 42 in (33 x 91.4 x 106.7 cm) folding figure is written as the condition for a manual wheelchair to be \"checked in as baggage\", not as a cabin-closet limit, so it is not recorded here as a cabin-stowage dimension.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "PAL site (not 2P-specific): if the wheelchair can be stowed upright the battery stays in the device securely attached, terminals insulated, device switched off and protected from accidental activation. If it cannot be stowed upright, the battery must be removed and carried in strong, rigid, leak-proof packaging that is checked in, secured upright and surrounded by compatible absorbent material.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "PAL site (not 2P-specific): non-collapsible equipment with a non-removable battery — battery stays in the device, terminals insulated, device switched off. Collapsible equipment with a removable battery — battery must be removed, terminals insulated, packed in a protective pouch and checked in; the chair \"may then be checked-in without restriction\". Dry cell: \"No restriction\", chair checked in and protected from accidental activation.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "PAL site (not 2P-specific): lithium-powered wheelchairs are accepted. Non-collapsible with a non-removable battery — battery stays in the device, terminals insulated, chair switched off. Collapsible/removable — the battery must be removed, protected from short circuit and carried as cabin baggage.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "PAL site (not 2P-specific): for a non-collapsible wheelchair with a non-removable lithium battery that stays installed, \"No battery power rating (WH) limitation.\"", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "PAL site (not 2P-specific): where the lithium battery is removed and carried in the cabin, \"The power rating of the battery must not exceed 300Wh, or for devices fitted with two batteries, not exceed 160Wh each.\"", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "PAL site (not 2P-specific): \"You're allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. They must be carried as cabin baggage.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: \"one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each\", carried as cabin baggage.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair: a non-collapsible chair with a non-removable battery keeps its battery installed; a collapsible chair with a removable lithium battery must have the battery removed and carried in the cabin; a spillable wet battery must be removed if the chair cannot be stowed upright; a non-spillable removable battery must be removed and checked in in a protective pouch.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "PAL site (not 2P-specific): \"The battery terminals must be protected from short circuits by insulating the terminals (e.g. by taping over exposed terminals)\", the wheelchair must be switched off and protected from accidental activation, and removed batteries must be individually placed in a protective pouch.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded in writing. A Medical Information Form (MEDIF) may be required 72 h ahead for aisle-chair, boarding-lift or immobile passengers.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "PAL Express GCOC Art. 8 Sec. 6(d) requires APC to carry wheelchairs and disability-assistive devices unless inconsistent with safety, and Art. 7 Sec. 4(b) makes assistance involving \"packaging of wheelchair and wheelchair batteries\" subject to advance notice and prior arrangements. PAL site: advise at least 48 h in advance; \"If your powered equipment does not comply with these regulations, we regret that we are prohibited by law to load it on board the aircraft.\"", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight cap for a powered wheelchair is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for PAL Express aircraft. The only cargo-hold tables on the site cover PAL mainline B777-300ER, A330-343, A350-941 and the A321 fleet; no figures are given for PAL Express's Dash 8-400s.", "src": [ "s2" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "PAL warns twice that \"Regulations on carriage of mobility aids may differ from airport to airport\" and that non-compliant powered equipment cannot legally be loaded. The published cargo-hold dimension tables cover mainline widebodies and the A321 only — a powered-chair user flying a PAL Express turboprop has no published hold figures to check against." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "PAL site (not 2P-specific): \"We can provide wheelchairs at the airport and onboard our flights\"; aisle or cabin wheelchairs fit the aircraft aisles, an attendant assists the passenger to their seat and cabin crew assist to and from the lavatory. Request at least 72 h ahead; a MEDIF may be required. Availability on PAL Express's turboprop fleet specifically is not stated.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — PAL says cabin crew can assist a passenger to and from the lavatory using the on-board wheelchair, but describes no accessible lavatory.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "PAL site (not 2P-specific): attendants with manual wheelchairs assist through check-in, immigration, pre-departure lavatories and boarding; an aisle/cabin wheelchair is used to take the passenger to their seat. Passenger lifts for boarding by stairs are available only at Manila NAIA Terminal 2, Cebu and Davao (request 72 h ahead); ramp-equipped buses serve bus gates and transfers at NAIA 1 and 2.", "src": [ "s2" ] }, "seating": { "value": true, "detail": "PAL site (not 2P-specific): special seating is offered to passengers unable to transfer over fixed armrests who need an aisle chair, with very limited or no mobility in the cabin, travelling with a service animal or a personal companion (given an adjacent seat), with developmental or intellectual disabilities, blind/vision- or hearing-impaired, or with a fused or immobilised leg. Seats should be selected 24 h ahead via the hotline.", "src": [ "s2" ] } }, "damage_liability": { "value": "Convention limits apply; no mobility-aid-specific rule and no figure published", "detail": "PAL Express GCOC Art. 14: carriage is subject to the Montreal Convention (or Warsaw as amended) liability rules, with no numeric baggage limit reproduced. Where the Convention does not apply, Sec. 3 states APC assumes no liability for pre-existing damage or normal wear and tear such as minor cuts, scratches and broken zippers, and its liability is capped at the amount of proven damages; a higher declared value may be bought under Art. 8 Sec. 8.", "src": [ "s1" ] }, "aircraft_hold_note": "philippineairlines.com publishes cargo-hold dimensions for PAL mainline B777-300ER, A330-343, A350-941 and A321 aircraft only. No hold or door figures are published for the De Havilland Dash 8-400 fleet on which most PAL Express (2P) flights operate." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "PAL Express is the trading name of Air Philippines Corporation (APC), which per its own General Conditions of Carriage does business as \"Airphil Express; PAL express; and Philippine Airlines\". It has no separate website (palexpress.com.ph does not resolve); its GCOC is published on philippineairlines.com, which is therefore treated here as PAL Express's own domain. ATTRIBUTION CAVEAT: the acceptance, battery and assistance detail comes from the PAL-branded 'Senior Citizens and PWDs' page, which nowhere distinguishes PR- from 2P-operated flights and never names PAL Express; every fact taken from it is marked \"PAL site (not 2P-specific)\". Only the GCOC statements (wheelchairs shall be carried unless inconsistent with safety; wheelchair/battery packaging assistance subject to advance notice and prior arrangement) are unambiguously PAL Express's own words. Two gaps a human should note: the published cargo-hold dimension tables cover mainline jets only, not the Dash 8-400s PAL Express flies; and PAL's line \"Your manual wheelchair can be checked in as baggage if it folds to within a space of 13 inches by 36 inches by 42 inches\" reuses the US ACAA cabin-closet dimensions but words them as a check-in criterion, so no dimension number was recorded from it.", "searched_urls": [ "https://www.philippineairlines.com/us/en/about-us/legal-notices/general-conditions-of-carriage/pal-passenger-and-gcoc-full-version2p.html", "https://www.philippineairlines.com/ph/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd.html", "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd/us-dot-wheelchair-assistance.html", "https://www.philippineairlines.com/us/en/about-us/legal-notices.html", "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request.html", "https://www.philippineairlines.com/en/palexpress", "https://www.palexpress.com.ph/" ] } }, { "schema_version": "1.1", "slug": "paranair", "name": "Paranair", "iata_code": "ZP", "icao_code": "AZP", "country": "Paraguay", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.paranair.com", "sources": [ { "id": "s1", "title": "Equipajes especiales (special baggage — electric wheelchairs and mobility aids)", "url": "https://www.paranair.com/equipajes-especiales/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Preguntas frecuentes — Pasajeros con necesidades especiales", "url": "https://www.paranair.com/preguntas-frecuentes/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contrato de transporte (contract of carriage) — §8 Servicios Especiales, baggage and liability", "url": "https://www.paranair.com/contrato-de-transporte/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Artículos no permitidos (prohibited items)", "url": "https://www.paranair.com/articulos-no-permitidos/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contacto — call centres and sales offices by country", "url": "https://www.paranair.com/contacto/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Paranair home page (fleet: CRJ 200)", "url": "https://www.paranair.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Tarifas de equipaje — published excess and extra-bag fee schedule", "url": "https://www.paranair.com/tarifas-de-equipaje/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Información acerca del equipaje — hand and checked baggage rules", "url": "https://www.paranair.com/equipaje/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Flota — Bombardier CRJ 200", "url": "https://www.paranair.com/flota/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Paraguay — Teléfono de Informaciones (Call Center)", "number": "+595 21 247 2000", "hours": "Sales office Mon–Fri 08:00–17:30, Sat 08:00–11:30", "region": "PY", "src": [ "s5" ] }, { "label": "Argentina — Call Center", "number": "+54 11 5273 4081", "hours": null, "region": "AR", "src": [ "s5" ] }, { "label": "Argentina — Call Center (second line)", "number": "+54 11 5237 0673", "hours": null, "region": "AR", "src": [ "s5" ] }, { "label": "Uruguay — Call Center 0004054050", "number": "0004054050", "hours": null, "region": "UY", "src": [ "s5" ] }, { "label": "Bolivia — Call Center", "number": "+591 62246558", "hours": null, "region": "BO", "src": [ "s5" ] }, { "label": "Brasil — Call Center", "number": "+55 11 4040 4329", "hours": null, "region": "BR", "src": [ "s5" ] }, { "label": "Chile — Call Center", "number": "+56 2 2582 1175", "hours": null, "region": "CL", "src": [ "s5" ] }, { "label": "Perú — Call Center", "number": "+51 1 641 9158", "hours": null, "region": "PE", "src": [ "s5" ] }, { "label": "Ecuador — Call Center", "number": "+593 1 700 400 403", "hours": null, "region": "EC", "src": [ "s5" ] }, { "label": "México — Call Center", "number": "+52 998 980 0304", "hours": null, "region": "MX", "src": [ "s5" ] }, { "label": "Colombia — Call Center", "number": "+57 601 580 4950", "hours": null, "region": "CO", "src": [ "s5" ] } ], "email": [ { "label": "Paraguay — Atención al cliente", "address": "atencionalcliente@paranair.com", "src": [ "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Equipajes especiales — electric wheelchairs and mobility aids", "url": "https://www.paranair.com/equipajes-especiales/", "src": [ "s1" ] }, { "label": "Preguntas frecuentes — Pasajeros con necesidades especiales", "url": "https://www.paranair.com/preguntas-frecuentes/", "src": [ "s2" ] }, { "label": "Contrato de transporte — §8 Servicios Especiales", "url": "https://www.paranair.com/contrato-de-transporte/", "src": [ "s3" ] } ], "notes": "No disability-specific desk, email or web form is published — the general country call centres are the only published channel, and the special-baggage page directs powered-wheelchair users to them. Paranair publishes a complaints form (Formulario de Reclamos) but no assistance-request form." }, "policy": { "notice_hours": { "value": 72, "detail": "Contrato de transporte §8: special services must be requested when booking or \"hasta setenta y dos (72) horas antes de la salida del vuelo\" (up to 72 hours before departure); the list of special services includes \"Solicitud de silla de ruedas\" and \"Asistencia a personas con algún tipo de discapacidad\". The FAQ separately says that if you travel with your own wheelchair you must notify Paranair when booking or \"por lo menos 25 horas antes de la salida de su vuelo\" (at least 25 hours before departure).", "src": [ "s2", "s3" ] }, "how_to_request": { "value": "Tell Paranair when you book (or at latest 72 h before departure); for an electric wheelchair or mobility aid, call the Call Center to have the carriage validated", "detail": "FAQ: \"Infórmenos sobre sus requerimientos al momento de realizar la reserva\". Special-baggage page: \"Por favor, contáctese con nuestro Call Center para validar las opciones de poder transportar estos equipajes especiales y su coste asociado\" (contact our Call Center to validate the options for carrying this special baggage and its associated cost).", "src": [ "s1", "s2" ] }, "fee_charged": { "value": null, "detail": "Paranair nowhere states that mobility aids are carried free. Contrato de transporte §8: \"Ciertos servicios especiales tendrán un costo adicional establecido por el Transportista\", and the special-baggage page tells passengers to call the Call Center to confirm the \"coste asociado\" of carrying an electric wheelchair or mobility aid. The published fee schedule (Tarifas de equipaje: USD 70/80 for a bag over 23 kg up to 32 kg, USD 60/70 for an extra 23 kg bag) has no mobility-aid line and no free-carriage exemption.", "src": [ "s1", "s3", "s7" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Paranair states no number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "FAQ, \"¿Qué debo hacer si viajo con mi propia silla de ruedas?\": notify Paranair when booking or at least 25 hours before departure. Note that the special-baggage page also lists \"medios auxiliares de movilidad\" among items that need a physical inspection of the item and its packing by the traffic or ramp agent, and asks passengers to validate carriage with the Call Center first.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Paranair says nothing about stowing a folding wheelchair in the cabin. Its only cabin-baggage rule (contrato de transporte §7) is one 5 kg piece of 45 x 20 x 35 cm, which is a general hand-baggage limit and not a wheelchair rule.", "src": [ "s3" ] }, "gate_delivery": { "value": null, "detail": "Not published — nothing about returning the chair at the aircraft door. The FAQ only offers an airport wheelchair \"desde y hacia el acceso a nuestras aeronaves\" (to and from the access to our aircraft).", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The general checked allowance (contrato de transporte §7, and the Equipaje page) is one piece up to 23 kg, with USD 70 (direct) / USD 80 (connecting) charged for anything between 23 and 32 kg; Paranair never says a wheelchair is exempt, and publishes no ceiling above 32 kg for any single item.", "src": [ "s3", "s7", "s8" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for wheelchairs. The 128 cm total (alto x ancho x largo) figure in the contrato de transporte is the general checked-bag limit, not a stated wheelchair limit, so it is deliberately not recorded here.", "src": [ "s3" ], "basis": null }, "notes": "Wheelchairs and mobility aids are handled as \"equipajes especiales\" — items that \"por sus características, merecen un tratamiento diferenciado de los demás equipajes, previa inspección física del objeto y su embalaje por parte del agente de tráfico o personal de rampa\" (require differentiated handling after physical inspection of the item and its packing by the traffic agent or ramp staff).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage space or dimensions are given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Paranair gives no wheelchair battery rules of any kind.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Paranair gives no wheelchair battery rules of any kind.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. Paranair's prohibited-items page says \"Baterías de litio\" may not be carried in checked baggage at all, and adds \"Dispositivos electrónicos\" and \"Artículos que produzcan calor\" to the same list, but never says how any of that applies to a powered wheelchair. Paranair has no dangerous-goods page; the contract only defines \"Mercancías Peligrosas\" by reference to ICAO and IATA. Ask the Call Center before booking.", "src": [ "s4", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on Paranair's site, which has no dangerous-goods page at all.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on Paranair's site.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on Paranair's site.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — Paranair states no spare-battery allowance.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Paranair does not say whether a wheelchair battery must be removed. Its prohibited-items page bans lithium batteries from checked baggage generally but says nothing about wheelchair batteries.", "src": [ "s4" ] }, "terminals": { "value": null, "detail": "Not published — no terminal insulation or immobilisation requirement is stated.", "src": [] }, "documentation": { "value": null, "detail": "Not published — no battery spec sheet, MSDS or form is required in writing.", "src": [] } }, "allowed": { "value": "conditional", "detail": "\"Sillas de ruedas eléctricas y medios auxiliares de movilidad\" are listed as special baggage requiring prior physical inspection of the item and its packing by the traffic or ramp agent, and passengers must \"contáctese con nuestro Call Center para validar las opciones de poder transportar estos equipajes especiales y su coste asociado\" — i.e. carriage and cost are validated case by case before travel.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Paranair gives no hold or door dimensions for its CRJ 200 fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Paranair's prohibited-items page lists \"Baterías de litio\" among the items that may not be carried in checked baggage, alongside cash, jewellery and electronic devices; the page does not address wheelchair batteries, so a lithium-powered chair must be cleared with the Call Center in advance." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no on-board/aisle wheelchair is mentioned. Paranair's fleet is CRJ 200 regional jets.", "src": [ "s6" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "FAQ: \"Con gusto le asistiremos si tiene necesidades especiales para abordar y desembarcar en sus vuelos ... podremos proveerle del servicio de sillas de ruedas desde y hacia el acceso a nuestras aeronaves.\" But contrato de transporte §8 adds: \"El Transportista se reserva el derecho de proveer los servicios especiales solicitados. Debido a la naturaleza operativa, ciertos servicios especiales pudieran no estar disponibles para una determinada ruta\" — assistance may be unavailable on a given route.", "src": [ "s2", "s3" ] }, "seating": { "value": null, "detail": "No movable-armrest, bulkhead or accessible-seat policy is published. Two related rules exist: pregnant passengers may not be seated in emergency-exit rows, and contrato de transporte §9 gives \"Pasajeros discapacitados\" first priority when seats are reassigned in an oversale, ahead of unaccompanied minors and frequent flyers.", "src": [ "s2", "s3" ] } }, "damage_liability": { "value": "International: Montreal Convention limit of 1,519 SDR (DEG) per passenger for baggage; Paraguayan domestic: 3.5 minimum daily wages per kg", "detail": "Contrato de transporte, Limitación de la Responsabilidad: under the Montreal Convention \"la responsabilidad del Transportista se encuentra limitada a 1.519 DEG por pasajero\" unless a special declaration of value is made; for Paraguayan domestic (cabotaje) carriage the CAP limits baggage liability to \"tres y medio jornales mínimos por kilogramo\". No mobility-aid rule is published, and §7 \"Elementos No Amparados\" disclaims liability for \"Computadoras y equipos electrónicos de cualquier naturaleza\" and \"Medicamentos\" in either checked or hand baggage.", "src": [ "s3" ] }, "aircraft_hold_note": "Paranair's published fleet is a single type, the Bombardier CRJ 200 (Flota page: 27 m long, 6 m high, 21 m wingspan); no hold, hold-door or bulk-compartment dimensions are published anywhere on the site." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "DEEPENING PASS (2026-07-29, second sweep): the whole site was enumerated from Paranair's Yoast sitemap index (sitemap_index.xml → page-sitemap.xml, ~230 URLs, almost all country clones of the same 30 pages). There is no dangerous-goods page, no mobility-aid page and no special-assistance page anywhere on paranair.com — the four pages already cited are all there is, so the battery blank is confirmed rather than unfound. The English (/en-us/) versions of the baggage, special-equipment, prohibited-items and contract pages all 302-redirect to a Spanish home page, so the English site is effectively broken and Spanish is the only usable language. Newly extracted: the published baggage-fee schedule has no mobility-aid line; contract §9 gives disabled passengers first priority for seat reassignment in an oversale; and contract §7 \"Elementos No Amparados\" disclaims liability for electronic equipment of any kind and for medicines carried in checked or hand baggage — directly relevant to anyone checking a powered chair. Paranair (Compañía de Aviación Paraguaya S.A.) addresses wheelchairs in three places and never in detail: the FAQ (notify at booking or at least 25 h ahead; airport wheelchair provided to and from aircraft access), the special-baggage page (electric wheelchairs and mobility aids need physical inspection and prior Call Center validation \"y su coste asociado\") and the contract of carriage (§8, special services requested at booking or up to 72 h before, may carry an extra cost, and may be unavailable on a given route). Nothing at all is published about wheelchair batteries — while the prohibited-items page bans lithium batteries from checked baggage outright, which a powered-chair user must resolve with the Call Center before booking. Two published notice deadlines conflict (25 h in the FAQ vs 72 h in the contract); the strictest, 72 h, is recorded. The site footer reads \"Copyright © 2021\" and the COVID-19 measures page is still in the main menu, so a human should re-check how current this content is.", "searched_urls": [ "https://www.paranair.com/", "https://www.paranair.com/equipajes-especiales/", "https://www.paranair.com/articulos-no-permitidos/", "https://www.paranair.com/equipaje/", "https://www.paranair.com/tarifas-de-equipaje/", "https://www.paranair.com/preguntas-frecuentes/", "https://www.paranair.com/contrato-de-transporte/", "https://www.paranair.com/terminos-y-condiciones/", "https://www.paranair.com/flota/", "https://www.paranair.com/mapa-del-sitio/", "https://www.paranair.com/contacto/", "https://www.paranair.com/sitemap/", "https://www.paranair.com/sitemap.xml", "https://www.paranair.com/wp-sitemap.xml", "https://www.paranair.com/sitemap_index.xml", "https://www.paranair.com/page-sitemap.xml", "https://www.paranair.com/en-us/special-equipment/", "https://www.paranair.com/en-us/prohibited-items/" ] } }, { "schema_version": "1.1", "slug": "pas", "name": "PAS", "iata_code": "UF", "icao_code": "PER", "country": "Egypt", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.pas.com.eg", "sources": [ { "id": "s1", "title": "Petroleum Air Services — home (services, fleet and company profile)", "url": "https://www.pas.com.eg/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Our Services — oil & gas support, charter/VIP flights, airline feeder services", "url": "https://www.pas.com.eg/services/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact us — commercial, operations and sales offices", "url": "https://www.pas.com.eg/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Our Fleet — DHC-8, CRJ900, AW139, EC135, Bell 206, AS350B3", "url": "https://www.pas.com.eg/fleet-4/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Egypt — Headquarters, Cairo (9 lines)", "number": "+20 2 2403 2180", "hours": null, "region": "EG", "src": [ "s3" ] } ], "email": [ { "label": "Commercial services — fixed wing (the channel for charter passenger flights)", "address": "com@pas.com.eg", "src": [ "s3" ] }, { "label": "Commercial services — helicopter operations", "address": "operations@pas.com.eg", "src": [ "s3" ] }, { "label": "Sales office — Sharm El Sheikh", "address": "shrm.comm@pas.com.eg", "src": [ "s3" ] }, { "label": "Sales office — Hurghada", "address": "hurghada.comm@pas.com.eg", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility, special-assistance or passenger-services page exists on pas.com.eg — there is not even a booking engine. The only published channels are the Cairo headquarters switchboard, the commercial/operations mailboxes and the Sharm El Sheikh and Hurghada sales offices, plus a generic \"Contact us\" message box. No disability desk, no relay service and no complaints channel for assistance is published." }, "policy": { "notice_hours": { "value": null, "detail": "Not published — PAS publishes no special-assistance or advance-notice requirement of any kind.", "src": [] }, "how_to_request": { "value": null, "detail": "Not published. There is no assistance request route; a passenger would have to raise it with the chartering client or with commercial services (com@pas.com.eg, +20 2 2403 2180).", "src": [ "s3" ] }, "fee_charged": { "value": null, "detail": "Not published — PAS publishes no baggage or mobility-aid tariff.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published — PAS's website says nothing about carrying wheelchairs or mobility aids.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — PAS publishes no baggage rules at all.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no hold or door dimensions for the helicopter or DHC-8/CRJ900 fixed-wing fleet.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published — PAS publishes no dangerous-goods or battery guidance for passengers.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": null, "detail": "Not published — no powered-wheelchair or mobility-scooter policy appears on the site.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Nothing on mobility aids or their batteries appears on pas.com.eg in either the English or the Arabic (?lang=ar) version of the site." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. The aircraft PAS describes for passenger work are helicopters plus Bombardier DHC-8 (50 seats) and CRJ900 Next Gen (89 seats) fixed-wing aircraft used for oil-and-gas crew transport and VIP charter.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published — no boarding or transfer assistance is described anywhere on the site.", "src": [] }, "seating": { "value": null, "detail": "Not published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published — pas.com.eg carries only website terms of use; no conditions of carriage, baggage liability clause or Montreal Convention reference is published.", "src": [] }, "aircraft_hold_note": "PAS publishes no hold dimensions, no baggage allowance and no maximum mobility-aid size for any aircraft. Its own Fleet page lists Bombardier DHC-8 and CRJ900 fixed-wing types for charter and VIP work plus AW139, EC135, Bell 206 and AS350B3 helicopters for offshore crew transport — a helicopter sector in particular is likely to be the binding constraint on a large powered chair, but the airline states nothing about it." }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en, ar", "notes": "VERDICT RE-VERIFIED 2026-07-29 and CONFIRMED: PAS publishes nothing at all about wheelchairs, mobility aids, disability assistance or mobility-aid batteries, in English or in Arabic. \"PAS\" (IATA UF, ICAO PER) is Petroleum Air Services, an Egyptian operator whose own site describes it as \"the sole helicopter and fixed-wing service provider for all local and international oil and gas companies in Egypt, both off- and onshore\", carrying client personnel from Cairo and its Red Sea, Mediterranean and Sinai bases to rigs and platforms, plus \"a wide range of Charters\", VIP flights on DHC-8 and CRJ900 aircraft, air taxi work, \"Airline Feeder Services\", third-party maintenance and airborne geophysical survey. operator_type was changed from scheduled_passenger to acmi_charter to reflect the contract/charter model on the airline's own services page; passenger_service is left true because PAS does carry passengers (crew transport, charter and VIP). DOCUMENT CLASSES CHECKED, so the silence is checkable rather than asserted: (1) EVERY PAGE OF THE SITE — enumerated through the airline's own WordPress REST API. /wp-json/wp/v2/pages returns 40 pages (including duplicate and Arabic variants), and all of them were retrieved and searched: about, services (five variants), fleet (four variants), bases, airports, clients, business, contact (two), careers (two), media (two), news, latest-news, magazine, resources, booking, privacy-policy, terms-conditions, the two Arabic خدماتنا pages and the jobs/dashboard scaffolding. Across roughly 85,000 characters of page text the words 'wheelchair', 'disability', 'disabled', 'special assistance', 'reduced mobility', 'battery', 'lithium' and even 'baggage' do not occur once; the only hits for 'mobility' are the marketing phrase \"supporting tour operator's mobility\". (2) THE SITE'S OWN SEARCH (/wp-json/wp/v2/search) returns ZERO results for wheelchair, disability, accessibility, baggage and assistance. (3) CONDITIONS OF CARRIAGE: none exists. The page called 'Terms & Conditions' is a website terms-of-use notice. The only PDF on the site whose name suggested a contract — /wp-content/uploads/2017/10/terms-and-conditions-final.pdf — turns out to be the bilingual General Terms & Conditions of Bid 1/2023, a tender for the SALE OF SURPLUS HELICOPTERS ('Offers to be submitted by registered mail in a sealed envelope to Head of fleet committee'). It is not a passenger document. (4) DANGEROUS GOODS / BAGGAGE: no such page and no such PDF. The media library holds exactly six PDFs — the helicopter conversion training course, two issues of the PAS corporate magazine, the company Energy Policy in English and in Arabic, and the helicopter-sale tender above — plus two Word press releases. The 69 news posts (about 39,000 characters) and the six individual aircraft pages under /fleet/ were searched too, with no hits. There is no DG notice, no restricted-items list and no baggage rule anywhere. (5) BOOKING CHANNEL: /booking/ exists but is an empty template with no booking engine and no special-service request; PAS does not sell seats to the public. (6) ARABIC VERSION: the Arabic pages that exist (the two خدماتنا service pages, ?lang=ar) are translations of the corporate services copy and contain no wheelchair or disability content either. A wheelchair user on a PAS flight would be flying under a corporate or charter contract, so the CONTRACTING CLIENT and PAS commercial services (com@pas.com.eg, +20 2 2403 2180) are the only route to an answer, and it should be obtained in writing before travelling.", "searched_urls": [ "http://www.pas.com.eg/", "https://www.pas.com.eg/", "https://www.pas.com.eg/services/", "https://www.pas.com.eg/about/", "https://www.pas.com.eg/contact/", "https://www.pas.com.eg/contact-2-2/", "https://www.pas.com.eg/terms-conditions/", "https://www.pas.com.eg/privacy-policy/", "https://www.pas.com.eg/booking/", "https://www.pas.com.eg/bases/", "https://www.pas.com.eg/airports-2/", "https://www.pas.com.eg/fleet-4/", "https://www.pas.com.eg/business/", "https://www.pas.com.eg/clients/", "https://www.pas.com.eg/magazine/", "https://www.pas.com.eg/?lang=ar", "https://www.pas.com.eg/%d8%ae%d8%af%d9%85%d8%a7%d8%aa%d9%86%d8%a7-2/", "https://www.pas.com.eg/%d8%ae%d8%af%d9%85%d8%a7%d8%aa%d9%86%d8%a7-2-2/", "https://www.pas.com.eg/wp-json/wp/v2/pages?per_page=100", "https://www.pas.com.eg/wp-json/wp/v2/media?per_page=100", "https://www.pas.com.eg/wp-json/wp/v2/search?search=wheelchair", "https://www.pas.com.eg/wp-json/wp/v2/search?search=disability", "https://www.pas.com.eg/wp-json/wp/v2/search?search=accessibility", "https://www.pas.com.eg/wp-json/wp/v2/search?search=baggage", "https://www.pas.com.eg/wp-json/wp/v2/search?search=assistance", "https://www.pas.com.eg/wp-content/uploads/2017/10/terms-and-conditions-final.pdf", "https://www.pas.com.eg/fleet-4/", "https://www.pas.com.eg/fleet/dash-8-2/", "https://www.pas.com.eg/fleet/crj-900/", "https://www.pas.com.eg/fleet/aw-139/", "https://www.pas.com.eg/fleet/ec-135/", "https://www.pas.com.eg/fleet/bell-206/", "https://www.pas.com.eg/fleet/as350b3/", "https://www.pas.com.eg/wp-json/wp/v2/posts?per_page=100" ] } }, { "schema_version": "1.1", "slug": "pegasus-airlines", "name": "Pegasus Airlines", "iata_code": "PC", "icao_code": "PGT", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flypgs.com", "sources": [ { "id": "s1", "title": "Passengers with Reduced Mobility and Health", "url": "https://www.flypgs.com/en/useful-info/other-info/passengers-with-reduced-mobility-and-health", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Yardım Gereksinimi Olan Misafirler (Turkish version of the reduced-mobility page)", "url": "https://www.flypgs.com/faydali-bilgiler/diger-bilgiler/yardim-gereksinimi-olan-misafirler", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Yolcu ve Mürettebat için Tehlikeli Madde Taşıma Şartları (dangerous goods — wheelchair battery sections; Turkish only)", "url": "https://www.flypgs.com/yolcu-ve-murettebat-icin-tehlikeli-madde-tasima-sartlari", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Rules — §6.9 seating, §9.2.9 baggage, §10.4 Passengers with Reduced Mobility, §13.3 liability", "url": "https://www.flypgs.com/en/useful-info/info-about-flights/general-rules", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Call Center numbers", "url": "https://www.flypgs.com/en/contact/call-center", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "List of Special Services and Equipment Carry Fees", "url": "https://www.flypgs.com/en/useful-info/other-info/extra-services-price-table", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Türkiye — free wheelchair/assistance request line: 0850 250 67 02", "number": "0850 250 67 02", "region": "TR", "src": [ "s1", "s4" ] }, { "label": "From other countries — free wheelchair/assistance request line: +90 850 250 67 77", "number": "+90 850 250 67 77", "region": "INT", "src": [ "s1", "s4" ] }, { "label": "Türkiye — Pegasus call centre (all transactions): 0888 228 12 12", "number": "0888 228 12 12", "hours": "24/7; service in Turkish and English", "region": "TR", "src": [ "s5" ] }, { "label": "Türkiye — free line for BolBol members: 0850 399 17 01", "number": "0850 399 17 01", "hours": "24/7", "region": "TR", "src": [ "s5" ] } ], "email": [], "web_form": [ { "label": "Write to Us / Help Center", "url": "https://www.flypgs.com/en/write-to-us", "src": [ "s6" ] }, { "label": "Help Center (link given on the reduced-mobility page)", "url": "https://www.flypgs.com/en/help-center", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Passengers with Reduced Mobility and Health", "url": "https://www.flypgs.com/en/useful-info/other-info/passengers-with-reduced-mobility-and-health", "src": [ "s1" ] }, { "label": "Dangerous goods conditions — wheelchair battery rules (Turkish only, the most detailed source)", "url": "https://www.flypgs.com/yolcu-ve-murettebat-icin-tehlikeli-madde-tasima-sartlari", "src": [ "s3" ] }, { "label": "General Rules §10.4 — Passengers with Reduced Mobility and Special Health Condition", "url": "https://www.flypgs.com/en/useful-info/info-about-flights/general-rules", "src": [ "s4" ] } ], "notes": "The two toll-free numbers 0850 250 67 02 (Türkiye) and +90 850 250 67 77 (abroad) are the wheelchair/assistance lines and are the ones Pegasus repeats in both its help page and its General Rules; the 0888 number is the ordinary ticket line. No accessibility email, TTY/relay service or dedicated web form for assistance requests is published — assistance must be requested by phone." }, "policy": { "notice_hours": { "value": 48, "detail": "Wheelchair assistance must be requested when the ticket is bought and in any case at least 48 hours before departure, on 0850 250 67 02 (Türkiye) / +90 850 250 67 77 (abroad). Requested later, \"the service can only be provided subject to availability\". Passengers must start check-in at least 2 hours before departure. Lithium-battery chairs: Pegasus says you must contact the call centre before the flight.", "src": [ "s1", "s3", "s4" ] }, "how_to_request": { "value": "Phone the free assistance line — 0850 250 67 02 in Türkiye, +90 850 250 67 77 from abroad — when booking and at the latest 48 h before departure; if booking through an agent or airport office, tell the agent", "detail": "Requests are \"accommodated based on aircraft capacity\". State exactly what you need (long distances, aircraft stairs, getting to the seat), ask whether the airport has a special service desk, and be at the airport 2 hours before departure.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs transported in the aircraft hold are carried free of charge and are not counted toward the passenger's baggage allowance\"; General Rules §10.4.5 repeats that a registered wheelchair is carried in the hold \"free of extra charge\". Pegasus's special-equipment fee table lists no wheelchair charge.", "src": [ "s1", "s4", "s6" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Pegasus says a wheelchair is carried free and outside the baggage allowance but never states how many mobility aids one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Your non-battery, foldable wheelchair will be transported free of charge in the aircraft hold and will not be counted toward your baggage allowance.\" It must be registered at the airport check-in desk and is taken from you at boarding. Pegasus does not say what happens with a rigid, non-folding manual chair.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": false, "detail": "General Rules §9.2.9: \"portable wheelchairs or crutches used by Passengers will be taken delivery during boarding for carriage in the aircraft's cargo compartment\" — the chair goes in the hold, not the cabin.", "src": [ "s4" ] }, "gate_delivery": { "value": null, "detail": "Half-published: the chair is taken from the passenger at boarding (i.e. at the gate/aircraft) for hold carriage, but Pegasus does not say whether it is returned at the aircraft door on arrival.", "src": [ "s4" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a wheelchair is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair size limit is published; the special-equipment page only says items are carried \"within certain limits\" and that the call centre should be contacted in advance.", "src": [], "basis": null }, "notes": "Crutches and walking sticks are taken at boarding for hold carriage under the same rule as portable wheelchairs.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"We do not carry liquid batteries on our Flights.\" The Turkish dangerous-goods page is blunter: wheelchairs or similar mobility devices with batteries that can leak (\"akma yapabilecek tipteki sıvı akülü\") are not accepted on Pegasus flights.", "src": [ "s1", "s3", "s4" ] }, "non_spillable": { "value": true, "detail": "Gel, AGM, non-spillable lead-acid, NiMH and similar: the battery must be firmly fixed to the chair and the terminals protected against short circuit with rubber caps, the maker's terminal covers or insulating tape. Chair and battery travel in the hold in a protective case. Providing the insulation is the passenger's responsibility — an unprotected battery is not loaded.", "src": [ "s3", "s4" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion chairs are accepted, with the battery either fixed in the device or removable. The watt-hour rating must be identifiable on the battery, otherwise the chair is refused at check-in.", "src": [ "s3", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a battery that cannot be detached. Such chairs are accepted only as checked baggage in the hold, with the battery isolation switch in the off position and the key kept by the passenger.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the battery can be detached from the chair: a maximum of one battery of up to 300 Wh, or two batteries of up to 160 Wh each, per passenger. Detached batteries are carried by the passenger in the cabin in a protective sheet with the terminals insulated.", "src": [ "s3", "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may carry one spare battery not exceeding 300 Wh, or two spare batteries, each not exceeding 160 Wh.\" Spares travel in the passenger cabin.", "src": [ "s1", "s4" ] }, "spares_allowed": { "value": 2, "detail": "One spare of up to 300 Wh, or two spares of up to 160 Wh each — two is the maximum count and only at the lower rating. Spare batteries must be carried in the cabin, protected against short circuit.", "src": [ "s1", "s4" ] }, "removal_required": { "value": "conditional", "detail": "Pegasus's own pages differ: the reduced-mobility page says flatly that the batteries \"must be carried in the passenger cabin, not in the cargo hold\", while the dangerous-goods page lets a battery that cannot be detached stay in the chair in the hold with the isolation switch off. Where the battery is removable it must be removed by the user following the manufacturer's instructions and carried in the cabin in a protective sheet; the chair then travels as checked baggage \"without any restrictions\".", "src": [ "s1", "s3", "s4" ] }, "terminals": { "value": true, "detail": "Terminals must be insulated against short circuit — rubber caps, the manufacturer's terminal covers or insulating tape over the poles — and the battery firmly secured. Supplying the insulation is expressly the passenger's responsibility; a battery that is not properly protected will not be loaded. Non-detachable lithium batteries additionally need the isolation switch off, key with the passenger.", "src": [ "s3", "s4" ] }, "documentation": { "value": true, "detail": "No form is required, but the battery type and its watt-hour value are checked at airport check-in and a chair whose battery does not bear or meet that information is refused carriage on safety grounds.", "src": [ "s4" ] } }, "allowed": { "value": "conditional", "detail": "Powered chairs are accepted only with dry, gel or lithium batteries — liquid/spillable batteries are refused outright. The battery type and watt-hour value are checked at airport check-in and the chair \"will not be accepted to Flights due to safety reasons\" if the type or Wh value fails the dangerous-goods conditions or is not marked on the battery. For lithium chairs the dangerous-goods page states you must contact the call centre before the flight.", "src": [ "s1", "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a powered wheelchair is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No size limit for a powered wheelchair is published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered wheelchairs.", "src": [] }, "notes": "Pegasus refuses lithium-powered personal transport devices (e-bikes, hoverboards, rideable luggage) entirely; that is a separate rule from mobility aids. Assistance requests are met \"within aircraft limits\" (uçaktaki limitler dahilinde), so late requests may not be honoured." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Neither the reduced-mobility page nor the General Rules mention an on-board/aisle wheelchair, and Pegasus states its crew may not help a passenger with toilet use — a traveller should assume none is carried and check with the call centre.", "src": [ "s1", "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": false, "detail": "General Rules §10.4.6: \"Our cabin crew are not authorized to physically intervene and/or provide personal assistance to passengers with reduced mobility (such as lifting or carrying passengers, assisting with toilet use, feeding...)\". A passenger who could not evacuate unaided must bring their own companion or safety assistant, otherwise boarding may be refused.", "src": [ "s4" ] }, "seating": { "value": true, "detail": "§6.9.1: if the automatically assigned seat does not suit, Pegasus makes reasonable efforts — within flight-safety rules and seat availability — to seat the passenger and their companion side by side in aisle seats, excluding emergency-exit rows, at no extra charge. There is no automatic disability seat assignment online: requests must go through the call centre or airport check-in staff.", "src": [ "s4" ] } }, "damage_liability": { "value": "Montreal Convention limit — SDR 1,519 per passenger for destruction, loss, damage or delay of checked baggage; no mobility-aid-specific rule", "detail": "General Rules §13.3.2 limits liability for checked baggage to 1,519 SDR per passenger unless a special declaration of interest was made at check-in and a supplementary sum paid; the EU liability notice on the same page quotes 1,288 SDR. Damage must be reported to the baggage office before leaving the arrivals hall, and in writing within 7 days of arrival.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en,tr", "notes": "The fullest battery text is on the Turkish-only dangerous-goods page (\"Yolcu ve Mürettebat için Tehlikeli Madde Taşıma Şartları\"), which splits lithium wheelchairs into detachable-battery (max 1 x 300 Wh or 2 x 160 Wh, carried in the cabin) and non-detachable-battery (hold only, isolation switch off, key with the passenger) cases; the English reduced-mobility page instead says all batteries must travel in the cabin. That contradiction is worth a human check before a traveller relies on it. Two hard limits a wheelchair user must know: spillable/liquid batteries are refused outright, and Pegasus's cabin crew are not authorised to lift, carry or help a passenger to the toilet, so a companion may be required. flypgs.com serves an Akamai block page to some clients (the /en/ homepage 403'd) while deep content pages fetched normally.", "searched_urls": [ "https://www.flypgs.com/en/", "https://www.flypgs.com/en", "https://www.flypgs.com/en/special-passengers", "https://www.flypgs.com/en/pegasus-passenger-services/special-passengers", "https://www.flypgs.com/ozel-yolcular", "https://www.flypgs.com/sitemap.xml", "https://www.flypgs.com/en/useful-info/other-info/passengers-with-reduced-mobility-and-health", "https://www.flypgs.com/faydali-bilgiler/diger-bilgiler/yardim-gereksinimi-olan-misafirler", "https://www.flypgs.com/yolcu-ve-murettebat-icin-tehlikeli-madde-tasima-sartlari", "https://www.flypgs.com/en/useful-info/info-about-flights/general-rules", "https://www.flypgs.com/en/useful-info/other-info/extra-services-price-table", "https://www.flypgs.com/en/pegasus-baggage-allowance", "https://www.flypgs.com/en/contact/call-center" ] } }, { "schema_version": "1.1", "slug": "pga-portugalia-airlines", "name": "PGA-Portugalia Airlines", "iata_code": "NI*", "icao_code": "PGA", "country": "Portugal", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flytap.com/", "sources": [ { "id": "s1", "title": "PGA-Portugalia Airlines domain — portugalia-airlines.pt redirects (HTTP 301) to flytap.com", "url": "https://www.portugalia-airlines.pt/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Traveling with a wheelchair", "url": "https://www.flytap.com/en-us/information/special-needs/wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Prohibited and dangerous items on board — battery-powered wheelchairs and mobility aids", "url": "https://www.flytap.com/en-us/information/baggage/dangerous-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Special needs", "url": "https://www.flytap.com/en-us/information/special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Assistance Request for people with special needs", "url": "https://www.flytap.com/en-us/information/special-needs/assistance-request", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "TAP fleet — TAP Express (Embraer 190 / Embraer 195)", "url": "https://www.flytap.com/en-pt/information/tap-fleet", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Conditions of Carriage", "url": "https://www.flytap.com/en-us/legal-info/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Deaf passengers", "url": "https://www.flytap.com/en-us/information/special-needs/deaf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Portugal — TAP Air Portugal Contact Center special needs line (national landline); PGA is TAP's regional subsidiary and publishes no separate desk", "number": "+351 211 234 400", "hours": null, "region": "PT", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Assistance Request form for people with special needs (submit up to 48 h before travel)", "url": "https://www.flytap.com/en-us/information/special-needs/assistance-request", "src": [ "s5" ] } ], "relay": [ { "label": "Online chat for passengers with speech and/or hearing impairments", "detail": "24/7 online chat offered as an alternative to Contact Center telephone support", "src": [ "s8" ] } ], "policy_pages": [ { "label": "Traveling with a wheelchair", "url": "https://www.flytap.com/en-us/information/special-needs/wheelchair", "src": [ "s2" ] }, { "label": "Battery-powered wheelchairs and mobility aids (dangerous items)", "url": "https://www.flytap.com/en-us/information/baggage/dangerous-items", "src": [ "s3" ] }, { "label": "Special needs — overview", "url": "https://www.flytap.com/en-us/information/special-needs", "src": [ "s4" ] } ], "notes": "PGA-Portugalia publishes no accessibility channel of its own: its registered domain portugalia-airlines.pt 301-redirects to flytap.com, and all assistance is handled through TAP's special-needs desk and Contact Center." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Make your Assistance Request up to 48h before your trip, otherwise we cannot guarantee the provision of the service.\" The request form must also be submitted up to 48 h before travel. (TAP Air Portugal page; PGA's own domain redirects to flytap.com.)", "src": [ "s1", "s2", "s5" ] }, "how_to_request": { "value": "Fill in the Assistance Request form on flytap.com, or contact the TAP Contact Center or your travel agency", "detail": "State your degree of motor limitation and the type of assistance required; when booking, indicate whether the chair is manual or electric and give the battery type and its specifications. Codeshare or connecting itineraries must be arranged through the Contact Center.", "src": [ "s2", "s5" ] }, "fee_charged": { "value": false, "detail": "\"Each passenger can transport up to two wheelchairs on the aircraft's hold for free.\"", "src": [ "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Up to two wheelchairs per passenger are carried free in the aircraft hold.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "\"If you want to travel alone and with your own wheelchair, you can do so\" — notify the need to transport a wheelchair before departure; up to two chairs per passenger travel free in the hold.", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published: TAP says electric wheelchairs cannot be carried onto the aircraft but states nothing about stowing a folding manual chair in the cabin.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published: TAP describes assistance to the aircraft door or to the seat, but does not say where a passenger's own chair is returned on arrival.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for wheelchairs published on flytap.com.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "TAP publishes no maximum wheelchair size — only hold-door apertures per fleet, which are recorded under electric.max_dimensions and aircraft_hold_note.", "src": [ "s2" ], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Wheelchairs powered by flooded (spillable) batteries: hand baggage prohibited, hold carriage requires approval. The chair must be loaded, stored, secured and unloaded upright; the battery must remain installed and securely attached, terminals protected against short circuit, and flooded batteries always carried in suitable packaging.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Wheelchairs with non-spillable batteries: hand baggage prohibited, hold carriage requires approval. Loaded, stored and unloaded upright, battery remains installed, terminals protected. One additional wet non-spillable spare battery, or two dry or nickel-metal-hydride spares, may be carried.", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion wheelchair batteries: \"Carry as hand baggage: permitted but requires approval. Carry as hold baggage: permitted but requires approval.\" Batteries must meet the UN Manual of Tests and Criteria, Part III, 38.3.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "PGA has no site of its own — portugalia-airlines.pt redirects to flytap.com — so TAP's dangerous-items page is PGA's published rule: \"In the case of non-removable (fixed or installed) batteries, only two batteries per device may be transported, and each must not exceed 160 Wh.\"", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the battery can be removed and the device does not provide adequate protection for it, it must be removed in accordance with the manufacturer's instructions. The battery to be removed must not exceed 300 Wh.\" Removed batteries travel in the cabin.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may carry a maximum of one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh each\", protected against damage and carried as hand baggage.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "One spare of up to 300 Wh, or two spares of up to 160 Wh each. For non-spillable-battery chairs: one extra wet non-spillable spare, or two dry / nickel-metal-hydride spares.", "src": [ "s3" ] }, "removal_required": { "value": false, "detail": "Not normally. On spillable and non-spillable chairs \"batteries must remain installed\". A lithium battery must be removed only \"if the mobility aid does not provide adequate protection\", following the manufacturer's instructions, and is then carried in the cabin (max 300 Wh).", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "\"Protect the battery terminals to avoid short circuits\"; the battery must be securely attached to the chair and disconnected from the electrical circuits according to the manufacturer's instructions — for example disconnect the battery or turn off the main switch.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "No document is required to be presented. TAP asks only that you declare, when booking, whether the chair is manual or electric and the battery type and specifications, and that lithium batteries comply with UN Manual of Tests and Criteria Part III, 38.3.", "src": [ "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered mobility aids require TAP's approval: chairs with spillable or non-spillable batteries are hold-only and \"require approval\"; lithium-ion mobility aids are \"permitted but requires approval\". \"Electric wheelchairs cannot be carried onto the aircraft. If you require this type of assistance and your flight is operated by TAP, we will provide a replacement manual chair at the time of Check-in.\"", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for powered wheelchairs published on flytap.com.", "src": [] }, "max_dimensions": { "height_cm": 87, "width_cm": 99, "length_cm": null, "detail": "Smallest hold door in TAP's published table is the TAP Express Embraer 190/195 — the regional jet fleet PGA flies: \"Height: 0,87 cm (34 pol.) x Largura: 0,99 cm (39 pol.)\", an obvious unit typo for 0.87 m x 0.99 m (34 x 39 in). This is the cargo-door aperture, not a stated maximum chair size.", "src": [ "s2", "s6" ], "basis": "hold_door" }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "TAP's dangerous-items table says a lithium-battery mobility aid may be carried \"as hand baggage\" with approval, while the wheelchair page says electric wheelchairs cannot be carried onto the aircraft and a manual replacement chair is provided at check-in. Read the two pages together before travelling." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "\"On long-haul flights, if necessary, TAP provides wheelchairs specially designed to circulate in the narrow aisles.\" Nothing is published for the short-haul TAP Express Embraer operation that PGA flies.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"The crew will assist you with boarding and disembarking, accommodation on board and in-cabin information. However, it cannot help you with your personal care, movement or eating.\" Passengers with severe motor difficulties must travel accompanied.", "src": [ "s2" ] }, "seating": { "value": "Free seat reservation may be available for passengers with specific accessibility needs; eligibility is checked via the assistance request form", "detail": "\"In some cases, seat reservation may be free for passengers with specific accessibility needs.\" No published rule on movable armrests or bulkhead seats.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule published. The Conditions of Carriage apply the general EU / Montreal Convention baggage-liability regime, and the wheelchair page states TAP is covered by the US non-discrimination regulations (14 CFR Part 382) on all flights to and from the USA.", "src": [ "s2", "s7" ] }, "aircraft_hold_note": "TAP publishes hold-door apertures by fleet (printed as \"cm\", evidently metres): TAP Express Embraer 190/195 — 0.87 x 0.99 m (34 x 39 in); A319/A320/A321 and A320/A321 NEO/LR — 1.24 x 1.81 m (48 x 71 in); A330-200 and A330-900neo — 1.70 x 2.70 m (66 x 106 in). PGA flies the Embraer 190/195, i.e. the smallest door." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "PGA-Portugalia Airlines has no separate consumer website: its registered domain www.portugalia-airlines.pt returns HTTP 301 to www.flytap.com, so TAP Air Portugal's pages are the published policy a PGA passenger is sent to. TAP markets PGA's Embraer 190/195 operation as \"TAP Express\" and publishes a separate, much smaller hold-door figure for that fleet (0.87 x 0.99 m). A human should confirm which flights PGA actually operates, because the hold door, aisle-chair availability and the \"replacement manual chair on TAP-operated flights\" wording all differ by fleet. Other points: passengers with severe motor difficulties must travel accompanied; at Lisbon, Porto, Faro, Ponta Delgada, Santa Maria, Horta, Flores, Funchal and Porto Santo the airport assistance is delivered by ANA's \"My Way\" service rather than by the airline; a request made less than 48 h before departure is not guaranteed.", "searched_urls": [ "https://www.portugalia-airlines.pt/", "https://www.flytap.com/pt-pt", "https://www.flytap.com/en-us/special-needs", "https://www.flytap.com/en-us/information/special-needs", "https://www.flytap.com/en-us/information/special-needs/wheelchair", "https://www.flytap.com/en-us/information/special-needs/assistance-request", "https://www.flytap.com/en-us/information/special-needs/deaf", "https://www.flytap.com/en-us/information/baggage/dangerous-items", "https://www.flytap.com/en-us/legal-info/conditions-of-carriage", "https://www.flytap.com/en-pt/information/tap-fleet", "https://www.flytap.com/en-us/help", "https://www.flytap.com/en-us/help/contacts", "https://www.flytap.com/en-us/contacts", "https://www.tapairportugal.com/en/about-us/group" ] } }, { "schema_version": "1.1", "slug": "philippine-airlines", "name": "Philippine Airlines", "iata_code": "PR", "icao_code": "PAL", "country": "Philippines", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.philippineairlines.com/", "sources": [ { "id": "s1", "title": "PAL Accessibility Services", "url": "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/palaccessibilityservices.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Senior Citizens and PWDs (wheelchair assistance, battery table, cargo-hold dimensions)", "url": "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "US DOT Wheelchair Assistance — wheelchair notice for flights to and from the United States", "url": "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd/us-dot-wheelchair-assistance.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "PAL Accessibility Plan and Feedback Process — for flights to and from Canada (PDF, print version dated 31 January 2024)", "url": "https://www.philippineairlines.com/content/dam/palportal/migration/files/aboutus/legal-notices/pal%20accessibility%20plan_final%20for%20print%2031jan24.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special needs and request", "url": "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Manila, Philippines — PAL Reservations Hotline (used for special assistance requests)", "number": "+63 2 8855 8888", "region": "PH", "src": [ "s1", "s2", "s4" ] }, { "label": "United States / Canada — PAL toll-free Reservations Hotline", "number": "1-800-435-9725", "region": "US", "src": [ "s1", "s2", "s4" ] } ], "email": [ { "label": "Accessibility and disability assistance feedback — Customer Relations", "address": "wecare@philippineairlines.com", "src": [ "s1", "s4" ] } ], "web_form": [ { "label": "Online Disability Assistance Form / Customer Feedback Form (submit a request)", "url": "https://pal.my.site.com/s/submit-a-request", "src": [ "s1", "s4" ] }, { "label": "Special Needs and Request help-centre topic (Disability Request)", "url": "https://pal.my.site.com/s/topic/0TOJ4000000Cd5iOAC/special-assistance", "src": [ "s1", "s2" ] } ], "relay": [ { "label": "Alternative communication channels", "detail": "\"Aside from telephone systems, PAL will continue to provide alternative means of communication such as emails, mobile chat channels (Viber, Whatsapp, Messenger), Web Chat, and VoIP (Voice over internet protocol).\" No TTY or text-relay number is published.", "src": [ "s4" ] }, { "label": "PAL Accessibility Plan in alternate formats", "detail": "Print (PDF) and audio (MP3) versions are published; the audio file is at philippineairlines.com/content/dam/palportal/migration/files/pal-accessibility/complete.mp3. A copy can also be requested by email through the Online Disability Assistance Form.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "Senior Citizens and PWDs — wheelchair, battery and cargo-hold rules", "url": "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd.html", "src": [ "s2" ] }, { "label": "PAL Accessibility Services", "url": "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/palaccessibilityservices.html", "src": [ "s1" ] }, { "label": "US DOT Wheelchair Assistance (flights to/from the USA, CRO)", "url": "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd/us-dot-wheelchair-assistance.html", "src": [ "s3" ] }, { "label": "PAL Accessibility Plan (PDF)", "url": "https://www.philippineairlines.com/content/dam/palportal/migration/files/aboutus/legal-notices/pal%20accessibility%20plan_final%20for%20print%2031jan24.pdf", "src": [ "s4" ] } ], "notes": "PAL publishes no dedicated disability telephone line — the Reservations Hotline handles special assistance, and a full list of country numbers is behind the \"Global Reservations Hotline\" article on pal.my.site.com (a JavaScript-only Salesforce site that could not be read). PAL's US wheelchair notice says a trained Complaint Resolution Officer (CRO) \"is always available at our airports\"; note that the Canada Accessibility Plan uses \"CRO\" for its Customer Relations Office instead. The postal address differs between sources: the live page gives \"Manager – Customer Relations, Lucio K. Tan, Jr. (LKTJ) Center, Andrews Avenue, Pasay City, Philippines, PO Box 1300\"; the 2024 Accessibility Plan PDF gives \"PNB Financial Center, Pres. Diosdado Macapagal Ave., Pasay City\"." }, "policy": { "notice_hours": { "value": 72, "detail": "72 hours is the strictest published deadline: an aisle or cabin wheelchair, and the passenger lift at NAIA Terminal 2, Cebu and Davao, must be requested \"at least 72 hours before your flight\", and a Medical Information Form (MEDIF) may be required at a PAL ticket office at least 72 hours before departure. Powered wheelchairs and other self-owned mobility aids need \"at least 48 hours in advance\"; general special assistance and airport wheelchair assistance also 48 hours.", "src": [ "s2" ] }, "how_to_request": { "value": "Tell PAL at booking or at least 48 hours before the flight — at any PAL ticket office, via the Reservations Hotline, or by submitting the online Disability Assistance Form", "detail": "\"Please let us know what type of assistance you need during your journey at the time of booking or at least forty-eight (48) hours before your flight.\" \"You can also request for special assistance by submitting a Disability Assistance Form at least 48 hours before your flight.\" Aisle/cabin wheelchairs and the passenger lift must be requested by ticket office or hotline at least 72 hours ahead.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Mobility aids like canes, walking sticks, crutches and foldable walkers can be taken on board the cabin of the aircraft free of charge subject to space availability.\" A personal mobility device \"may be stored in our cargo hold as checked baggage and will not be counted as part of your free baggage allowance\". Airport wheelchair assistance, on PAL's US wheelchair notice: \"Is there a cost for wheelchair assistance? No, this service is completely free.\"", "src": [ "s2", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "PAL does not publish a number of mobility devices carried free per passenger; it says only that a personal device or equipment carried in the hold is not counted against the free baggage allowance.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are accepted. \"Your manual wheelchair can be checked in as baggage if it folds to within a space of 13 inches by 36 inches by 42 inches without the need to remove or disassemble any part of it.\" Canes, walking sticks, crutches and foldable walkers may go in the cabin free of charge subject to space, and are checked in if the cabin is full.", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not clearly published. PAL lists only canes, walking sticks, crutches and foldable walkers as mobility aids that \"can be taken on board the cabin of the aircraft free of charge subject to space availability\"; wheelchairs are described as going to the cargo hold, and the 13 x 36 x 42 inch folding figure is published under checking the chair in as baggage rather than as a cabin closet rule.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. PAL describes arrival assistance as deplaning last, then \"our attendant will assist you from the arrival gate, help you in claiming your baggage and bring you to the arrival curbside\" — it does not say the chair itself is returned at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No maximum wheelchair weight is published; PAL publishes cargo-hold dimensions instead and asks passengers to check whether the chair fits before booking.", "src": [] }, "max_dimensions": { "height_cm": 120.8, "width_cm": 140.8, "length_cm": null, "detail": "PAL publishes cargo-hold dimensions, not a stated maximum chair size: \"Prior to booking, passengers are encouraged to check if their wheelchairs can fit in our aircraft's cargo hold\" (US wheelchair notice; the identical table is on the main Senior Citizens and PWDs page). Smallest main hold in the published table is the A321 aft hold — height 47.56 in (120.8 cm), bottom width 55.43 in (140.8 cm); the A321 forward hold is 48.90 in (124.2 cm) high and widebody main holds 65.75-67.60 in (167-171.7 cm). Bulk holds are lower still (down to 32.28 in on the A321, 45.2 in on the B777). Forward/aft compartment lengths (317-799 in) are run lengths, not a chair limit, so no length is recorded. PAL's separate 13 x 36 x 42 in folding figure is written as a check-in criterion, not as a published maximum chair size. Full table in aircraft_hold_note.", "src": [ "s2", "s3" ], "basis": "hold_compartment" }, "notes": "Check in at the Special Courtesy Check-in Counters 2 hours before a domestic flight or 3 hours before an international flight; you and one companion may use the courtesy lane. Curbside assistance points exist at NAIA Terminal 2, and buses serving the bus gates at NAIA Terminals 1, 2 and 3 are fitted with ramps. \"Regulations on carriage of mobility aids may differ from airport to airport. Please check the requirements of the airport you will be traveling through.\"", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published. PAL's 13 x 36 x 42 inch folded bounding box (33.0 x 91.4 x 106.7 cm) is attached to checking the chair in, not to cabin stowage: \"Your manual wheelchair can be checked in as baggage if it folds to within a space of 13 inches by 36 inches by 42 inches without the need to remove or disassemble any part of it.\" PAL nowhere offers in-cabin stowage for a wheelchair, so the figure is not recorded here as a cabin-stowage limit; nor is it recorded as max_device, because PAL words it as a sufficient condition for check-in rather than a maximum.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted. If the chair can be stowed upright, the battery stays attached with terminals insulated and the chair switched off and protected from accidental activation. If it cannot be stowed upright, \"the battery(ies) must be removed and carried in a strong, rigid, leak-proof packaging, which must be checked in\", secured upright in protective packaging surrounded by compatible absorbent material.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Non-spillable wet batteries: on non-collapsible equipment the battery stays in the device, securely attached, terminals insulated, chair switched off. On collapsible equipment with a removable battery \"the battery(ies) must be removed... protected from short circuit by insulating the terminals... packed in a protective pouch, which must be checked in.\" Dry cell: \"No restriction\" — the chair is simply checked in, switched off and protected from accidental activation.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium-powered chairs are accepted. Non-collapsible / non-removable battery: it stays in the device with terminals insulated and the chair switched off. Collapsible / removable battery: it must be removed, insulated, placed individually in a protective pouch and carried as cabin baggage.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "PAL states explicitly for a lithium battery that is not removable and stays attached to the chair: \"No battery power rating (WH) limitation.\" The battery must remain securely attached, terminals insulated, and the chair switched off and protected from accidental activation.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "For a collapsible chair with a removable battery: \"The power rating of the battery must not exceed 300Wh*, or for devices fitted with two batteries, not exceed 160Wh each\" (*Watt hours (Wh) = Amp hours (Ah) x Voltage (V)). The removed battery goes individually in a protective pouch as cabin baggage.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You're allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. They must be carried as cabin baggage.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: \"one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each\" — two only if each is 160 Wh or less. Spares must be carried as cabin baggage.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the design. Non-collapsible equipment / non-removable battery: the battery stays in the device. Collapsible equipment / removable battery: \"the battery(ies) must be removed\" — lithium batteries into the cabin in a protective pouch, non-spillable wet batteries into checked baggage in a protective pouch, spillable wet batteries into checked baggage in strong, rigid, leak-proof packaging.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "For every battery type: \"The battery terminals must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals)\" and \"the wheelchair/mobility aid must be switched off and protected from accidental activation.\" Removed batteries must also be insulated and packed in a protective pouch or rigid packaging.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer certificate is required. The only paperwork PAL mentions is a Medical Information Form (MEDIF), which \"you may be asked to complete\" and submit to a PAL ticket office at least 72 hours before departure when requesting an aisle/cabin wheelchair or the passenger lift.", "src": [] } }, "allowed": { "value": true, "detail": "Powered wheelchairs and electric mobility aids are carried if PAL is told \"at least 48 hours in advance through our Reservations Hotline\" and the device meets the international safety regulations — \"if your powered equipment does not comply with these regulations, we regret that we are prohibited by law to load it on board the aircraft\". Packing requirements depend on the battery type; PAL publishes a full battery table.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published for a powered wheelchair or mobility scooter.", "src": [] }, "max_dimensions": { "height_cm": 120.8, "width_cm": 140.8, "length_cm": null, "detail": "The same cargo-hold table applies: \"To help you further prepare for bringing your personal wheelchair or mobility scooter, please see the cargo dimensions below.\" Smallest main hold is the A321 aft compartment at 47.56 in (120.8 cm) high with a 55.43 in (140.8 cm) bottom width. These are hold dimensions, not a stated maximum chair size.", "src": [ "s2", "s3" ], "basis": "hold_compartment" }, "gate_delivery": { "value": null, "detail": "Not published. PAL does not say whether a powered chair is returned at the aircraft door; the arrival description covers staff assistance from the gate to baggage claim and the curbside.", "src": [] }, "notes": "PAL's published cargo-dimension table covers only the B777-300ER, A330-343, A350-941 and the A321 family — no figures are published for the PAL Express turboprop network. \"Please note that the aircraft may change without prior notice.\"" }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"We also have aisle or cabin wheelchairs which can fit through the aisles inside our aircraft. With these wheelchairs, our attendant can assist you to your seat. Our cabin crew can also assist you in going to and from the lavatories during your flight using these cabin wheelchairs.\" Request at least 72 hours before the flight.", "src": [ "s2", "s3" ] }, "accessible_lavatory": { "value": null, "detail": "No accessible-lavatory specification is published. PAL states only that cabin crew can assist you to and from the lavatories in flight using the onboard cabin wheelchair.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Attendants with aisle/cabin wheelchairs assist passengers to their seat and to and from the lavatory in flight; passenger lifts for boarding are available at NAIA Terminal 2, Cebu and Davao. \"For your comfort and safety, we recommend that you travel with a personal assistant or companion at least 18 years of age if you will need assistance with: meal consumption; lavatory usage; medical services or administration of medication; following Safety procedures.\"", "src": [ "s2" ] }, "seating": { "value": true, "detail": "\"Passengers entitled to special seating accommodations include: passenger who is unable to transfer over fixed armrests and requires aisle chairs to board the aircraft; passenger with very limited or no mobility in the cabin; ... passenger travelling with a personal companion needing assistance throughout the flight — companion will be provided an adjacent seat; ... passenger with a fused or immobilized leg.\" PAL recommends selecting seats 24 hours in advance via the reservations hotline; advance seat reservation is subject to availability.", "src": [ "s2" ] } }, "damage_liability": { "value": "Montreal Convention (international), the Philippine Air Passenger Bill of Rights (domestic) and PAL's Conditions of Carriage; an excess-value special declaration is available up to USD 2,500 for a fee of USD 1.00 per USD 100", "detail": "\"For damaged, delayed or lost baggage, the liability limitations under the Montreal Convention (for International Flights), the Philippine Air Passenger Bill of Rights (for Domestic flights) and PAL's Conditions of Carriage shall apply.\" A passenger may declare a value above those limits before departure; \"the charge is USD1.00 for every USD100.00\", based on evidence, \"with a maximum limit of USD 2,500.00\". Published in PAL's Accessibility Plan for flights to and from Canada; PAL's US notice adds: report damage to a PAL agent or CRO before leaving the airport.", "src": [ "s3", "s4" ] }, "aircraft_hold_note": "PAL publishes cargo-hold dimensions in inches for its international fleet. B777-300ER: forward 799 L x 66 H, top width 164, bottom width 125; aft 638 L x 66 H, same widths; bulk 176 L with section heights 66, 66, 61.5, 60.9, 49.4 and 45.2. A330-343: forward 591.26 L x 67.60 H, top 163.62 / bottom 125.16; aft 485.20 L x 65.75 H, same widths; bulk 159.01 L, height 70.75 front to 59.33 back, bottom width 95.35 to 54.76. A350-941: forward 638.7 L x 66.02 H, top 164.21 / bottom 125.31; aft 538.86 L x 66.02 H; bulk 98.42 L, 65.98 H, top width 159.06/100.47, bottom 106.30/46.93. A321 fleet: forward 316.93 L x 48.90 H x 103.54 wide; aft 321.02 L x 47.56 H, top width 103.54, bottom width 55.43; bulk 159.01 L, height 47.68 front to 32.28 back, top width 103.54 to 61.34, bottom 55.43 to 38.11. No figures are published for the PAL Express turboprops." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Philippine Airlines publishes its whole mobility policy in English on one long accordion page (\"Senior Citizens and PWDs\"), plus a US DOT wheelchair notice and a PDF Accessibility Plan written for the Accessible Canada Act. Region check: the pages cited here are the /us/en/ locale, but the /ph/en/ copy of the Senior Citizens and PWDs page is word-for-word identical (same 48/72-hour deadlines, same battery table, same cargo-hold tables), so those rules are PAL's general policy and not a US-only undertaking. Only the US DOT wheelchair notice (free wheelchair assistance, CRO at the airport) and the Canada Accessibility Plan (Montreal Convention / excess-valuation figures) are region-scoped, and each is flagged as such in the fact detail. PAL's 13 x 36 x 42 in folding figure is deliberately not recorded as a dimension: PAL words it as the condition for checking a manual wheelchair in as baggage, neither as a cabin-stowage closet nor as a stated maximum chair size. The battery table is unusually generous and explicit: a lithium battery that is NOT removable may stay in the chair with \"no battery power rating (WH) limitation\", while a removable one must come out, must not exceed 300 Wh (or 160 Wh each on a two-battery device) and travels in the cabin, with one 300 Wh or two 160 Wh spares. Spillable wet batteries are accepted, including left installed if the chair can be stowed upright. Real gaps: PAL publishes no maximum chair weight or stated maximum chair size, only cargo-hold dimensions in inches for the B777-300ER, A330-343, A350-941 and A321 — nothing for the PAL Express turboprop network, where a chair is far more likely not to fit; and it never says whether the chair is returned at the aircraft door. Boarding passenger lifts exist only at NAIA Terminal 2, Cebu and Davao. Advance notice is layered: 48 hours for a powered chair and for general assistance, 72 hours for an aisle/cabin wheelchair or a passenger lift, with a MEDIF possibly required 72 hours ahead. The Salesforce help centre (pal.my.site.com), which holds the Global Reservations Hotline list and the online Disability Assistance Form, is JavaScript-only and could not be read, so only the Manila and US/Canada numbers are recorded here.", "searched_urls": [ "https://www.philippineairlines.com/", "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request.html", "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/palaccessibilityservices.html", "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd.html", "https://www.philippineairlines.com/ph/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd.html (Philippine locale — content identical to the /us/en/ page)", "https://www.philippineairlines.com/us/en/before-you-fly/special-needs-and-request/senior-citizen-and-pwd/us-dot-wheelchair-assistance.html", "https://www.philippineairlines.com/content/dam/palportal/migration/files/aboutus/legal-notices/pal%20accessibility%20plan_final%20for%20print%2031jan24.pdf", "https://pal.my.site.com/s/topic/0TOJ4000000Cd5iOAC/special-assistance (JavaScript-only, unreadable)", "https://pal.my.site.com/s/article/PAL-s-Global-Reservation-and-Customer-Support (JavaScript-only, unreadable)" ] } }, { "schema_version": "1.1", "slug": "plus-ultra", "name": "Plus Ultra", "iata_code": "PU", "icao_code": "PUE", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.plusultra.com/", "sources": [ { "id": "s1", "title": "Servicio de asistencia especial (Special assistance service)", "url": "https://www.plusultra.com/es-es/informacion/necesidades-especiales/servicio-de-asistencia-especial/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Equipajes especiales — Sillas de ruedas mecánicas (Special baggage — powered wheelchairs)", "url": "https://www.plusultra.com/es-es/informacion/equipaje/equipajes-especiales/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dispositivos electrónicos (Electronic devices)", "url": "https://www.plusultra.com/es-es/informacion/equipaje/dispositivos-electronicos/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Oficinas (Offices and reservations numbers)", "url": "https://www.plusultra.com/es-es/informacion/conocenos/oficinas/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contacto / Reclamaciones", "url": "https://www.plusultra.com/es-es/informacion/contacto/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Franquicia de equipaje (Baggage allowance)", "url": "https://www.plusultra.com/es-es/informacion/equipaje/franquicia-de-equipaje/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Condiciones del Transporte (Conditions of carriage)", "url": "https://www.plusultra.com/es-es/informacion/condiciones-del-transporte/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain — Madrid Barajas T4 airport office / reservations", "number": "+34 91 000 73 70", "hours": "Mon–Sat 07:00–15:00, Sun 07:00–14:00", "region": "ES", "src": [ "s4" ] }, { "label": "Spain — Tenerife airport office / reservations", "number": "+34 822 048 228", "hours": "Mon–Fri 09:00–17:00, Sat–Sun 09:00–14:00", "region": "ES", "src": [ "s4" ] }, { "label": "Colombia — Bogotá sales office", "number": "+57 1 704 1668", "hours": "Mon–Fri 08:00–17:00, Sat 08:00–12:00", "region": "CO", "src": [ "s4" ] }, { "label": "Peru — Lima office", "number": "+51 1 706 1954", "hours": "Mon–Fri 09:00–17:00", "region": "PE", "src": [ "s4" ] }, { "label": "Venezuela — Caracas office", "number": "+58 212 814 6683", "hours": "Mon–Fri 08:00–17:00", "region": "VE", "src": [ "s4" ] } ], "email": [ { "label": "Call Center — special assistance requests", "address": "callcentre@plusultra.com", "src": [ "s1" ] }, { "label": "Customer service / complaints", "address": "atencioncliente@plusultra.com", "src": [ "s5" ] } ], "web_form": [ { "label": "Special assistance request form (at the foot of the special-assistance page)", "url": "https://www.plusultra.com/es-es/informacion/necesidades-especiales/servicio-de-asistencia-especial/", "src": [ "s1" ] } ], "relay": [ { "label": "WhatsApp — Tenerife office", "detail": "+34 657 684 169", "src": [ "s4" ] }, { "label": "WhatsApp — Colombia sales", "detail": "+57 312 573 8320", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Servicio de asistencia especial", "url": "https://www.plusultra.com/es-es/informacion/necesidades-especiales/servicio-de-asistencia-especial/", "src": [ "s1" ] }, { "label": "Equipajes especiales — sillas de ruedas mecánicas", "url": "https://www.plusultra.com/es-es/informacion/equipaje/equipajes-especiales/", "src": [ "s2" ] } ], "notes": "No dedicated accessibility or disability phone line is published; assistance is booked through the Call Center, callcentre@plusultra.com, the app, the form on the special-assistance page, or (in Spain) the Aena assistance line, whose number Plus Ultra does not print. The numbers listed above are the airline's own sales/airport offices." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Los servicios de asistencia especial deberán ser reservados al menos 48 horas antes de la salida del vuelo\" — special assistance must be booked at least 48 h before departure; electric wheelchairs need a carriage request at least 48 h ahead. You must also be at the check-in desk at least 2 h before check-in closes.", "src": [ "s1" ] }, "how_to_request": { "value": "Call the Call Center, email callcentre@plusultra.com, use the app, call the Aena assistance line, or use the form on the special-assistance page", "detail": "When booking through the Call Center you must state your specific needs and whether you travel with a companion. For a powered chair you must also submit a carriage request (\"solicitud de transporte\") at least 48 h before the flight.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"El pasajero podrá transportar de manera gratuita el equipo médico que requiera, y dos aparatos de equipos de movilidad por PMR, incluidas las sillas de ruedas eléctricas.\" Powered wheelchairs are also exempt from excess-baggage charges, as are manual chairs and analogous mobility devices.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Two mobility devices per passenger with reduced mobility, including electric wheelchairs, are carried free, in addition to any medical equipment required.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Sillas manuales: en la mayoría de los aeropuertos podrá conservar su propia silla de ruedas hasta llegar al avión, donde será recogida para prepararla para el transporte.\" Manual chairs and analogous mobility devices are exempt from excess-baggage charges.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Plus Ultra states that powered chairs are accepted \"sólo... en bodega\" (hold only) but says nothing about stowing a folding manual chair in the cabin.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. Plus Ultra says the chair may be kept until you reach the aircraft, where it is taken away to be prepared for carriage; it does not say where the chair is returned to you on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for wheelchairs is published. The general checked-baggage rules (23 kg standard, fixed overweight fee up to 32 kg, nothing above 32 kg) are not stated to apply to mobility aids, which are outside the allowance.", "src": [ "s6" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Chairs with spillable (wet-cell) batteries may be checked provided the chair can be loaded, stowed, secured and unloaded always in an upright position, the battery is disconnected, its terminals insulated against accidental short circuit and the battery firmly attached to the chair. If that is not possible the battery must be removed, wrapped in leak-proof, electrolyte-resistant material, protected against impact and carried upright in packaging with absorbent material, secured against short circuit.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": true, "detail": "Dry-cell (non-spillable) battery chairs may be checked if the battery is firmly attached to the chair, disconnected and its terminals insulated. \"Si los polos están aislados y el interruptor está en posición de apagado/off, no será necesario desconectarlos.\"", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published. Plus Ultra's special-assistance and special-baggage pages address only dry-cell and wet-cell wheelchair batteries; lithium-ion mobility-aid batteries are not mentioned anywhere. The \"Información sobre el transporte de baterías\" leaflet linked from the electronic-devices page is a scanned image with no extractable text.", "src": [ "s1", "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure for mobility-aid batteries appears anywhere on plusultra.com.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure for mobility-aid batteries appears anywhere on plusultra.com.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure for mobility-aid batteries appears anywhere on plusultra.com.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published: Plus Ultra says nothing about spare wheelchair batteries.", "src": [] }, "removal_required": { "value": false, "detail": "Not as a rule: a dry-cell battery may stay installed if firmly secured to the chair; a wet-cell battery may also stay if the chair can be handled upright throughout. Only where that is impossible must the battery be removed and packed separately.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "Terminals must be insulated to prevent accidental short circuits. On wet-cell batteries the terminal connections must be removed and insulated; on dry cells disconnection is unnecessary if the poles are insulated and the switch is off.", "src": [ "s1", "s2" ] }, "documentation": { "value": null, "detail": "No battery paperwork is required to be presented. A MEDIF medical information form is required only for passengers with medical-assistance needs, not for wheelchair users as such.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted in the hold only, and only on prior request: \"Las sillas de ruedas mecánicas sólo se aceptarán al vuelo en bodega\", and because of the preparation they need and their battery characteristics \"es necesario presentar una solicitud de transporte con al menos 48 horas de antelación al vuelo\". The Conditions of Carriage (art. 7.2.1) add that carriage of disabled passengers is subject to prior agreement with Plus Ultra.", "src": [ "s1", "s2", "s7" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published; Plus Ultra publishes no hold-door or maximum-chair dimensions.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "Powered chairs are hold-only; the airline links the 48 h carriage request to battery preparation, so give the battery type when you book." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published; Plus Ultra says nothing about an on-board aisle chair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Plus Ultra states only that on flights longer than 3 h 30 a passenger who needs help using the lavatory must travel with a companion.", "src": [ "s1" ] }, "transfer_assistance": { "value": null, "detail": "Not published — and effectively excluded on longer flights: \"En los vuelos con una duración superior a 3 horas y media, todo pasajero que necesite asistencia para la utilización del lavabo, higiene personal o ingesta de alimentos, deberá viajar acompañado\" by someone over 18 and fully autonomous, seated in the same cabin.", "src": [ "s1" ] }, "seating": { "value": "Passengers with disabilities may not be seated in emergency exit rows", "detail": "\"Las Leyes de Seguridad de Aviación Civil Española no permiten sentar a personas con discapacidad en las filas de emergencia.\" No published rule on movable armrests or bulkhead seating.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule published. The Conditions of Carriage apply the Montreal Convention 1999 and EC Regulation 2027/97 as amended by 889/2002 to passenger and baggage liability generally.", "src": [ "s7" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Site is Spanish-only for these pages; details above are translated from the Spanish. Three things a wheelchair user should know that the fields cannot hold: (1) Plus Ultra publishes nothing at all about lithium-ion wheelchair batteries — only wet-cell and dry-cell — so a modern lithium power chair has no published rule and must be cleared with the Call Center; (2) on flights over 3 h 30 (all of Plus Ultra's long-haul network) a passenger who needs help with the lavatory, personal hygiene or eating must travel with a companion aged 18+ in the same cabin; (3) Conditions of Carriage art. 7.2.1 makes carriage of disabled passengers \"subject to prior agreement\", and art. 9(j) allows refusal if special assistance is requested at check-in or boarding without having been requested and confirmed beforehand. Stretcher passengers are not accepted at all. Plus Ultra also operates ACMI/charter services; this record covers its own scheduled flights.", "searched_urls": [ "https://plusultra.com/", "https://www.plusultra.com/es-es/", "https://www.plusultra.com/es-es/informacion/necesidades-especiales/servicio-de-asistencia-especial/", "https://www.plusultra.com/es-es/informacion/equipaje/equipajes-especiales/", "https://www.plusultra.com/es-es/informacion/equipaje/dispositivos-electronicos/", "https://www.plusultra.com/es-es/informacion/equipaje/franquicia-de-equipaje/", "https://www.plusultra.com/es-es/informacion/contacto/", "https://www.plusultra.com/es-es/informacion/conocenos/contacto/", "https://www.plusultra.com/es-es/informacion/conocenos/oficinas/", "https://www.plusultra.com/es-es/informacion/nosotros/oficinas/", "https://www.plusultra.com/es-es/informacion/condiciones-del-transporte/", "https://static.plusultra.com/media/1011/informacion-sobre-el-transporte-de-baterias.pdf" ] } }, { "schema_version": "1.1", "slug": "polar-air-cargo", "name": "Polar Air Cargo", "iata_code": "PO", "icao_code": "PAC", "country": "United States", "region": "North America", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.polaraircargo.com", "sources": [ { "id": "s1", "title": "Polar Air Cargo homepage — \"airport-to-airport scheduled air cargo service\"", "url": "https://www.polaraircargo.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Our Company Overview — all-Boeing, all-cargo fleet", "url": "https://www.polaraircargo.com/our-company/overview/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists. Polar publishes only freight customer-support channels (Contact Us, Shipping Guides, Claims, TACT tariff) for forwarders and shippers." }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable: Polar Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. Polar's own homepage states it \"provides time-definite, airport-to-airport scheduled air cargo service\" with \"a modern, all-cargo fleet\"; the Our Company Overview page adds that it connects forwarders to markets \"through our all-Boeing, all-cargo fleet, which includes the 747-8F and 777 freighters\". No passenger cabin, therefore no mobility-aid policy. Corporate note from the same page: the Atlas/DHL joint venture over Polar concluded in 2025 and Atlas Air Worldwide acquired DHL Express's remaining 49% equity interest; \"The Polar airline continues to provide airline operations in some locations for certain services.\" Polar is a sister carrier of Atlas Air — do not copy any Atlas passenger/VIP charter material into this record.", "searched_urls": [ "https://www.polaraircargo.com/", "https://www.polaraircargo.com/our-company/overview/" ] } }, { "schema_version": "1.1", "slug": "populair", "name": "PopulAir", "iata_code": "HP", "icao_code": "APF", "country": "Sweden", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.populair.com", "sources": [ { "id": "s1", "title": "Who can get special assistance? (English)", "url": "https://www.populair.com/en/travel-information/who-can-get-special-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Vilka kan få särskild assistans? (Swedish original)", "url": "https://www.populair.com/reseinformation/vilka-kan-fa-sarskild-assistans/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Checked baggage (incl. blanket battery ban)", "url": "https://www.populair.com/en/travel-information/checked-baggage-luggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Hand baggage & dangerous goods", "url": "https://www.populair.com/en/travel-information/hand-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special baggage", "url": "https://www.populair.com/en/travel-information/special-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Trouble with baggage (damage and loss compensation)", "url": "https://www.populair.com/en/travel-information/trouble-with-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Who are populAir? (Amapola Flyg AB, Fokker 50 fleet)", "url": "https://www.populair.com/en/about-us/who-are-populair/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Contact (Call Center hours)", "url": "https://www.populair.com/en/about-us/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "For travelers with medical conditions", "url": "https://www.populair.com/en/travel-information/for-travelers-with-medical-conditions-check-in-travel-preparation/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Incheckat bagage (Swedish) — 20 kg / 158 cm per piece and the blanket battery ban in checked baggage", "url": "https://www.populair.com/reseinformation/incheckat-bagage-bagage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Problem med bagage (Swedish) — delayed, lost and damaged baggage; PIR, deadlines, exclusions, age-depreciated reimbursement", "url": "https://www.populair.com/reseinformation/problem-med-bagage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Allmänna resevillkor (Swedish) — right to refuse carriage on health grounds", "url": "https://www.populair.com/reseinformation/allmaenna-resevillkor/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Resa med servicehund (Swedish) — assistance dogs and their crates carried free in the cabin", "url": "https://www.populair.com/reseinformation/resa-med-servicehund/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "Våra flygplan (Swedish) — 12 Fokker 50, 7 in passenger configuration, 50 seats", "url": "https://www.populair.com/om-oss/vaara-flygplan/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s15", "title": "Specialbagage (Swedish) — special-baggage list and fees; e-bikes and e-scooters refused as dangerous goods", "url": "https://www.populair.com/reseinformation/specialbagage/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Sweden — populAir Call Center (assistance must be booked/confirmed here)", "number": "+46 770 790 700", "hours": "Mon–Fri 08:00–17:00; closed Sat–Sun (hours may change during holidays or low season)", "region": "SE", "src": [ "s1", "s8" ] } ], "email": [ { "label": "Call Center — assistance requests and baggage claims", "address": "callcenter@populair.com", "src": [ "s1", "s8" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Who can get special assistance? (English)", "url": "https://www.populair.com/en/travel-information/who-can-get-special-assistance/", "src": [ "s1" ] }, { "label": "Vilka kan få särskild assistans? (Swedish — stricter wheelchair dimensions)", "url": "https://www.populair.com/reseinformation/vilka-kan-fa-sarskild-assistans/", "src": [ "s2" ] }, { "label": "Checked baggage — battery rules", "url": "https://www.populair.com/en/travel-information/checked-baggage-luggage/", "src": [ "s3" ] }, { "label": "Special baggage", "url": "https://www.populair.com/en/travel-information/special-baggage/", "src": [ "s5" ] }, { "label": "Incheckat bagage (Swedish) — the battery ban in full", "url": "https://www.populair.com/reseinformation/incheckat-bagage-bagage/", "src": [ "s10" ] } ], "notes": "One call centre handles everything; populAir publishes no separate disability desk, no TTY/relay and no online assistance form — assistance \"must always be booked / confirmed in advance via telephone +46 (0) 770 790 700 or via mail callcenter@populair.com\". Note the call centre is closed at weekends. At Stockholm Arlanda the physical assistance is delivered by Swedavia, and populAir asks you to \"contact Swedavia assistance service at Arlanda terminal 5\" on arrival — although its own homepage says \"All populAir flights arrive and depart from Terminal 3, Arlanda\". Check which terminal before you travel." }, "policy": { "notice_hours": { "value": 48, "detail": "\"To guarantee the best possible service, you have to contact our Callcenter 48 hours before departure. Assistance must always be booked / confirmed in advance via telephone +46 (0) 770 790 700 or via mail callcenter@populair.com.\" populAir also asks you to request assistance at the time of booking.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request assistance when booking and confirm with the Call Center (+46 770 790 700 / callcenter@populair.com) at least 48 h before departure, stating the assistance code (WCHR/WCHS/WCHC), the type and dimensions of your own wheelchair, and whether you need medical oxygen", "detail": "\"In connection with your travel order you must state the type of assistance you need, and if you wish to carry oxygen for medical use on board\" (WCHR / WCHS / WCHC are listed). \"When you are travelling with your own wheelchair, it is important that you specify the type of wheelchair you will have with you, as well as the dimensions of this.\"", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Of course, you pay no extra fee to bring a wheelchair.\" The Swedish text is wider — \"ingen extra avgift för att ta med dig en rullstol eller rullator\" (no extra fee for a wheelchair or a rollator). Airport assistance itself is also free: \"Assistance is free for those who have a disability.\"", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — populAir states no limit on the number of mobility devices carried per passenger.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Carried free, but only within a stated size envelope and — per populAir's Swedish page — only if the chair folds: \"Rullstolen måste gå att kunna fälla ihop\" (the wheelchair must be able to fold). You must also declare the type and dimensions of the chair when booking so populAir can confirm it. See max_dimensions: the Swedish and English pages publish different numbers.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published — populAir says nothing about stowing a folding chair in the cabin of its Fokker 50s.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. populAir only says an airport attendant assists \"all the way to their seat on the plane if that is desired\"; it does not say where your own chair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — populAir sets wheelchair dimensions but no wheelchair weight limit. (Its 20 kg figure is the ordinary checked-bag limit and mobility aids are carried outside the allowance.)", "src": [] }, "max_dimensions": { "height_cm": 100, "width_cm": 55, "length_cm": 123, "basis": "max_device", "detail": "Swedish page: \"Rullstolar som accepteras för transport får ej överskrida följande mått: Längd: 123 cm, Bredd: 55 cm, Höjd: 100 cm. Rullstolen måste gå att kunna fälla ihop.\" The English page publishes DIFFERENT figures for the same rule — \"Length: 170 cm, Width: 85 cm, Height: 80 cm\" — and omits the folding requirement. The stricter Swedish (home-language) figures are recorded here; confirm yours with the call centre before booking.", "src": [ "s1", "s2" ] }, "notes": "Assistance codes offered: WCHR (wheelchair to the ramp; can manage stairs and reach the seat unaided), WCHS (also needs help up the aircraft stairs), WCHC (cannot reach the seat unaided). With assistance you must be at the gate at least 30 minutes before departure on domestic flights and 1 hour before departure on international flights. At Arlanda the attendant is provided by Swedavia and \"ledsagning är kostnadsfritt\" — escorting is free and \"en lagstadgad rättighet\" (a statutory right). If your own chair is delayed rather than damaged, populAir's delayed-baggage rule covers \"om du måste hyra utrustning då din är försenad\" (hiring replacement equipment) beyond 24 hours, against receipts, with 75 EUR per person per day treated as reasonable and a 21-day claim deadline.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — populAir offers no in-cabin wheelchair stowage allowance.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] }, "non_spillable": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] }, "lithium_ion": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] }, "spares_allowed": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] }, "removal_required": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] }, "terminals": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] }, "documentation": { "value": null, "detail": "populAir publishes no wheelchair-battery rule, and a blanket rule that appears to conflict with a battery chair in the hold: \"All types of batteries are prohibited in checked baggage on our passenger flights, whether they are loose or installed in equipment. Batteries may only be carried in hand baggage… and with the airline’s approval.\" It is repeated on the hand- and checked-baggage pages and a site-wide banner, with no exception for mobility aids. Clear a powered chair with the call centre before booking.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. populAir's wheelchair section never mentions powered or battery wheelchairs — it only asks you to \"specify the type of wheelchair\". Three published rules cut against a power chair: the Swedish page requires the chair to fold; EVERY page of the site banners \"Alla typer av batterier är förbjudna i incheckat bagage\" (all types of battery are prohibited in checked baggage); and the checked-baggage page adds \"oavsett om de är lösa eller installerade i utrustning… endast i handbagage… och med flygbolagets godkännande\".", "src": [ "s10", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published — populAir sets no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": 100, "width_cm": 55, "length_cm": 123, "basis": "max_device", "detail": "populAir's size rule is written for wheelchairs generally, not powered ones specifically: \"Rullstolar som accepteras för transport får ej överskrida följande mått: Längd: 123 cm, Bredd: 55 cm, Höjd: 100 cm\" (English page: 170 x 85 x 80 cm). Meeting the size does NOT mean a powered chair is accepted — populAir publishes no powered-wheelchair policy and requires the chair to fold.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published — populAir says nothing about returning a powered chair at the aircraft.", "src": [] }, "notes": "This is the record's biggest gap and a traveller must phone before booking. populAir flies 50-seat Fokker 50 turboprops on Swedish regional and PSO routes; it publishes a folding requirement for wheelchairs, a site-wide banner banning ALL batteries from checked baggage, and no powered-wheelchair policy whatsoever. Do not assume a power chair will be accepted. Note also that its special-baggage page states \"Specialbagage kan ej bytas mot ett vanligt incheckat bagage… det utgår alltid en avgift för att checka in specialbagage\" — but a wheelchair is not on the special-baggage list and is separately promised free carriage, so that fee should not apply." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — populAir does not say whether an on-board aisle chair exists on its Fokker 50 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — populAir makes no statement about lavatory accessibility.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Assistance entails providing an airport attendant to assist passengers with a functional impairment at the airport and all the way to their seat on the plane if that is desired.\" WCHC is explicitly offered for passengers who cannot reach their seat unaided. Must be booked 48 h ahead; at Arlanda it is delivered by Swedavia and is free of charge.", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Not published — populAir publishes no movable-armrest, bulkhead or exit-row policy for passengers with disabilities.", "src": [] } }, "damage_liability": { "value": "No SDR figure published; liability \"limited by international regulations\", cosmetic damage excluded, repair first and otherwise reimbursement at purchase price MINUS an age deduction — declare a high-value chair at check-in and insure it.", "detail": "\"Vårt ansvar för förlorat bagage är begränsat genom internationella förordningar\" — no SDR figure. Damage: \"vi normalt inte ersätter skador såsom repor, bulor, blixtlåsproblem, märken, bucklor eller smuts\"; where the packing is judged inadequate \"utgår det normalt ingen ersättning från Ampola [sic] Flyg AB\", burden of proof on the passenger; otherwise repair first, and \"om reparation inte är möjlig… ersätta dig baserat på inköpspriset med åldersavdrag\". Report at arrival (PIR) or within 7 days. If the value exceeds populAir's maximum liability, declare it at check-in and insure it.", "src": [ "s11", "s6" ] }, "aircraft_hold_note": "populAir is the trading name for Amapola Flyg AB's passenger operations, based at Stockholm Arlanda, with \"a uniform fleet consisting of 12 Fokker 50 aircraft (7 in passenger version and 5 in freight version)\" serving Arvidsjaur, Gällivare, Hemavan, Kramfors, Lycksele, Mariehamn, Vilhelmina and Örnsköldsvik, plus Mariehamn–Turku. No hold-door or hold-compartment dimensions are published; the Fokker 50's small turboprop hold is the practical reason for the 123 x 55 x 100 cm folding-chair limit." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en, sv", "notes": "OPERATOR TYPE CORRECTED — the stub said acmi_charter. populAir is a scheduled passenger airline selling seats to the public: \"populAir is the trading name for Amapola Flyg AB's passenger operations and is a Swedish airline with Swedish owners and Swedish collective agreements\", based at Stockholm Arlanda with eight Swedish destinations plus Mariehamn–Turku and an interline agreement with SAS. Recorded as scheduled_passenger. Fleet: 12 Fokker 50, of which 7 are in passenger configuration (50 seats). TWO CONTRADICTIONS A HUMAN MUST RESOLVE. (1) The English and Swedish special-assistance pages publish DIFFERENT maximum wheelchair dimensions for the same rule: EN \"Length: 170 cm, Width: 85 cm, Height: 80 cm\"; SV \"Längd: 123 cm, Bredd: 55 cm, Höjd: 100 cm\". The Swedish page additionally requires \"Rullstolen måste gå att kunna fälla ihop\" (the wheelchair must fold), which the English page omits entirely. The stricter Swedish figures and the folding requirement are what this record carries. (2) populAir bans ALL batteries from checked baggage \"whether they are loose or installed in equipment\", cabin-only and only \"with the airline's approval\" — which cannot be reconciled with putting a battery wheelchair in the hold. That ban is not buried: it runs as a red banner on EVERY page of the site (\"Viktigt meddelande: Alla typer av batterier är förbjudna i incheckat bagage\"). populAir publishes no powered-wheelchair policy at all, so electric.allowed is null rather than true or false. The special-baggage page's ban on \"Elcyklar / Elsparkcyklar\" as dangerous goods is about leisure devices and has NOT been applied to wheelchairs. DAMAGE — READ BEFORE CHECKING IN AN EXPENSIVE CHAIR. Amapola Flyg AB does not normally compensate \"repor, bulor, blixtlåsproblem, märken, bucklor eller smuts\" (scratches, dents, zip damage, marks, dings, dirt), does not compensate where it judges the packing inadequate (burden of proof on the passenger), repairs before it pays, and otherwise pays \"baserat på inköpspriset med åldersavdrag\" — purchase price MINUS an age deduction. It publishes no SDR figure and no mobility-aid exception, and tells passengers whose baggage is worth more than its maximum liability to declare the value at check-in and insure it separately. Damage must be reported at the airport or within 7 days; delay claims within 21 days, with hire of replacement equipment reimbursable beyond 24 hours at a guideline 75 EUR per person per day. ALSO PUBLISHED: assistance dogs and, where applicable, their crates are carried free in the cabin for passengers with reduced mobility (book 48 h ahead through the call centre); checked baggage is 20 kg and 158 cm (L+W+H) per piece, though mobility aids are outside the allowance; the general conditions reserve the right to refuse a passenger \"som p.g.a. hälsotillstånd… kan vara till skada för sig själv eller sina medresenärer\". COVERAGE: the whole site was enumerated from populair.se/sitemap (46 URLs) and every travel-information page was read in SWEDISH as well as English — hand baggage, checked baggage, special baggage, fragile and valuable items, general travel conditions, medical conditions, service dogs, travelling with animals/children, all four 'problem' pages, the assistance page and the aircraft page. There is no separate conditions-of-carriage document, no dangerous-goods page beyond the baggage pages, and no accessibility or CRO page. PRACTICAL — the call centre is weekday-only (Mon–Fri 08:00–17:00), so a 48-hour deadline that falls over a weekend must be met by e-mail or by calling earlier.", "searched_urls": [ "https://www.populair.com/en/", "https://www.populair.com/en/travel-information/who-can-get-special-assistance/", "https://www.populair.com/reseinformation/vilka-kan-fa-sarskild-assistans/", "https://www.populair.com/reseinformation/vem-kan-fa-assistans/", "https://www.populair.com/en/travel-information/", "https://www.populair.com/en/travel-information/checked-baggage-luggage/", "https://www.populair.com/en/travel-information/hand-baggage/", "https://www.populair.com/en/travel-information/special-baggage/", "https://www.populair.com/en/travel-information/trouble-with-baggage/", "https://www.populair.com/en/travel-information/general-terms-conditions/", "https://www.populair.com/en/travel-information/for-travelers-with-medical-conditions-check-in-travel-preparation/", "https://www.populair.com/en/about-us/who-are-populair/", "https://www.populair.com/en/about-us/contact/", "https://www.populair.com/en/about-us/our-airplanes/", "https://www.populair.com/robots.txt", "https://www.populair.se/sitemap", "https://www.populair.com/reseinformation/incheckat-bagage-bagage/", "https://www.populair.com/reseinformation/specialbagage/", "https://www.populair.com/reseinformation/oemtaaliga-och-vaerdefulla-foeremaal-bagage/", "https://www.populair.com/reseinformation/problem-med-bagage/", "https://www.populair.com/reseinformation/allmaenna-resevillkor/", "https://www.populair.com/reseinformation/resa-med-servicehund/", "https://www.populair.com/reseinformation/foer-resenaerer-med-medicinska-tillstaand-incheckning-resa/", "https://www.populair.com/om-oss/vaara-flygplan/" ] } }, { "schema_version": "1.1", "slug": "porter-airlines", "name": "Porter Airlines", "iata_code": "PD", "icao_code": "POE", "country": "Canada", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flyporter.com/", "sources": [ { "id": "s1", "title": "Accessible Travel (hub, disability assistance contacts, ATPDR notice, ACAA information)", "url": "https://www.flyporter.com/en-ca/travel-information/accessible-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Wheelchair and Mobility Assistance (maximum dimensions, batteries, check-in, onboard, damage)", "url": "https://www.flyporter.com/en-ca/travel-information/disability-assistance/mobility-wheelchair-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Requesting Disability Assistance (48-hour reservation requirements, Disability Assistance Desk hours)", "url": "https://www.flyporter.com/en-ca/travel-information/disability-assistance/requesting-disability-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Restricted and Prohibited Items — Batteries (lithium batteries in wheelchairs or mobility aids)", "url": "https://www.flyporter.com/en-ca/travel-information/baggage/restricted-and-prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Porter Airlines Accessibility Plan (PDF, 1 June 2023)", "url": "https://www.flyporter.com/Content/Documents/TravelAgents/en/PORTER_ACCESSIBILITY_PLAN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Help & Contact / Disability Assistance FAQ", "url": "https://www.flyporter.com/en-ca/customer-service/faq/disability-assistance", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Disability Assistance Desk (toll-free) — bookings, mobility aid and assistance requests", "number": "+1 855 542 3707", "hours": "Mon to Sun 5:30 AM to 2:00 AM EST", "region": "CA/US", "src": [ "s1", "s2", "s3", "s5" ] }, { "label": "Disability Assistance Desk — fax", "number": "+1 416 203 6422", "hours": null, "region": "CA", "src": [ "s3" ] }, { "label": "Porter general reservations / customer service (toll-free)", "number": "+1 888 619 8622", "hours": null, "region": "CA/US", "src": [ "s6" ] } ], "email": [ { "label": "Disability Assistance — send the Mobility Aid Information form and medical-clearance forms here; also the accessibility-plan feedback address", "address": "disabilityassistance@flyporter.com", "src": [ "s1", "s2", "s3", "s5" ] } ], "web_form": [ { "label": "Mobility Aid Information form (PDF) — submit to disabilityassistance@flyporter.com as soon as you complete your booking", "url": "https://www.flyporter.com/Content/Documents/Mobility_Aid_Information_Form.pdf", "src": [ "s2" ] }, { "label": "Accessibility feedback form (post-travel complaints about disability assistance; you get a case number)", "url": "https://www.flyporter.com/en-ca/customer-service/help-contact/accessibility-feedback", "src": [ "s1" ] }, { "label": "Special declaration of interest for a mobility aid, Montreal Convention Art. 22(2) (PDF, international itineraries)", "url": "https://www.flyporter.com/Content/Documents/en/Special_declaration_of_interest_for_a_mobility_aid.pdf", "src": [ "s2" ] }, { "label": "Add a support request to an existing booking (My Bookings)", "url": "https://www.flyporter.com/en-ca/manage-flights/my-bookings", "src": [ "s3" ] } ], "relay": [ { "label": "Voice relay service", "detail": "TTY — dial 711, then ask for Porter's Disability Assistance Desk on 1-855-542-3707.", "src": [ "s1", "s2", "s3", "s5" ] } ], "policy_pages": [ { "label": "Wheelchair and Mobility Assistance", "url": "https://www.flyporter.com/en-ca/travel-information/disability-assistance/mobility-wheelchair-assistance", "src": [ "s2" ] }, { "label": "Requesting Disability Assistance", "url": "https://www.flyporter.com/en-ca/travel-information/disability-assistance/requesting-disability-assistance", "src": [ "s3" ] }, { "label": "Restricted and Prohibited Items — batteries", "url": "https://www.flyporter.com/en-ca/travel-information/baggage/restricted-and-prohibited-items", "src": [ "s4" ] }, { "label": "Porter Accessibility Plan (PDF)", "url": "https://www.flyporter.com/Content/Documents/TravelAgents/en/PORTER_ACCESSIBILITY_PLAN.pdf", "src": [ "s5" ] } ], "notes": "Porter runs a genuinely separate Disability Assistance Desk (1-855-542-3707, disabilityassistance@flyporter.com) rather than routing through the general call centre. If a leg is operated by a partner airline on a Porter-sold booking, 'you will need to arrange any mobility assistance with the other airline directly'." }, "policy": { "notice_hours": { "value": 48, "detail": "'To accommodate special requests, we need up to 48 hours advance notice if you… are travelling with a battery-powered wheelchair or mobility aid' (also for extra seating, an attendant, a POC, allergies). 'If we receive your completed [Mobility Aid Information] form less than 48 hours before your departure, we will make every reasonable effort to fulfill your request.' An onboard wheelchair also needs 48 h notice.", "src": [ "s3", "s2" ] }, "how_to_request": { "value": "Select your wheelchair or scooter details under 'Support requests' on the Passenger Details page when booking online (or tell the Disability Assistance Desk on 1-855-542-3707), then email the completed Mobility Aid Information form to disabilityassistance@flyporter.com", "detail": "Existing bookings can be updated in My Bookings or by calling the desk. Arrive at least 2 hours before a flight within Canada and 3 hours for international travel. Medical clearance is NOT required to travel with a mobility device (only for respiratory needs or a personal attendant).", "src": [ "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "'You can bring your personal mobility aid free of charge in addition to the baggage allowed for your fare. Acceptable aids include wheelchairs, scooters, crutches, walking canes, and walkers.' The Accessibility Plan lists acceptance of the mobility aid as priority baggage.", "src": [ "s2", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "Not published per passenger. Porter says only that 'there is a limit of how many wheelchairs we can carry per flight', without giving the number.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs, crutches, canes and walkers are carried free of charge in addition to the fare's baggage allowance. A checked manual chair can be dropped at the check-in counter (you then get a service wheelchair) or checked at the departure gate.", "src": [ "s2" ] }, "cabin_stowage": { "value": false, "detail": "'We cannot store personal wheelchairs in the cabin.' Smaller mobility aids that meet the size and weight restriction for the approved cabin storage space may be brought on board space permitting, and canes or crutches must lie flat under the seat for takeoff and landing. NOTE: the same page also says under 'Manual wheelchairs' that 'space permitting, mobility aids that meet the size and weight restriction for the approved cabin storage space can be brought on board' — Porter's wording is inconsistent.", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "'If you would prefer to use your personal wheelchair within the airport, you can arrange to have it checked at the departure gate. Your wheelchair will be returned to you at your destination gate or at your connecting airport.' Porter warns that a short connection may not allow this, especially if disassembly and reassembly are needed.", "src": [ "s2" ] }, "max_weight_kg": { "value": 227, "detail": "227 kg (500 lb) is the smaller of the two published aircraft figures; the other is 293 kg (648 lb). Porter's page contradicts itself over which aircraft is which (see aircraft_hold_note), so the lower figure is the safe one.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 80, "width_cm": 70, "length_cm": null, "detail": "'On Porter-operated flights, we can safely store your wheelchair or scooter if it does not exceed these dimensions or weight limits': height 80 cm (31 in) on both aircraft; width either 70 cm (27.5 in) or 150 cm (59.1 in) depending on aircraft. Porter's own page maps those widths to the E195-E2 and Dash 8-400 inconsistently, so the smaller 70 cm figure is shown here.", "src": [ "s2" ], "basis": "max_device" }, "notes": "If disassembly is required you must be present for disassembly and reassembly, bring the necessary tools and the manufacturer's instructions, and carry detachable items you listed on the form (seat cushions, footrests) into the cabin.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Porter refers to 'the size and weight restriction for the approved cabin storage space' without giving figures, and states that personal wheelchairs cannot be stored in the cabin at all.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'We do not transport wet cell batteries, or any battery that is damaged or leaking.' Stated on both the mobility-aid page and the restricted-items page.", "src": [ "s2", "s4" ] }, "non_spillable": { "value": true, "detail": "'You may bring a wheelchair or other battery-powered mobility aid with dry cell or gel, non-spillable battery, as checked baggage when: battery is disconnected; terminals are protected from short circuits; battery is securely attached to the wheelchair or mobility aid.' Up to 2 spare non-spillable batteries may also be carried with terminals protected.", "src": [ "s2", "s4" ] }, "lithium_ion": { "value": true, "detail": "Accepted. An attached lithium battery may stay installed in the chair, which then travels as checked baggage provided terminals are protected from short circuits and the battery is securely attached. 'Should you need to travel with a lithium battery operated wheelchair or mobility aid, you must contact us to make arrangements in advance of your flight.' Batteries must meet CTA requirements — 'FAA battery approvals are not sufficient to meet Canadian requirements.'", "src": [ "s2", "s4" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "Restricted and Prohibited Items, 'Lithium batteries in wheelchairs or mobility aids — Installed in equipment': 'The battery must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.'", "src": [ "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "For a collapsible aid designed for battery removal, the battery 'must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh'. Once removed it must be protected from damage (e.g. a protective pouch) and 'must be carried in the passenger cabin'.", "src": [ "s2", "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried.' Spare lithium batteries of any type are prohibited in checked baggage.", "src": [ "s2", "s4" ] }, "spares_allowed": { "value": 2, "detail": "One spare not exceeding 300 Wh, or alternatively two spares each not exceeding 160 Wh, carried in the cabin with terminals insulated (original packaging, taped terminals, or each in its own plastic bag). Non-spillable batteries: max 2 spares.", "src": [ "s2", "s4" ] }, "removal_required": { "value": "conditional", "detail": "Only where the aid 'is specifically designed to allow its battery(ies) to be removed (is collapsible)' — then the battery must be removed, insulated, protected and carried in the passenger cabin, and the chair travels as checked baggage without restriction. A securely attached lithium battery may remain installed. Removal must follow the manufacturer's or owner's instructions.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "Terminals must be protected from short circuits in every case — battery attached, battery removed, or non-spillable — e.g. by taping over exposed terminals; removed batteries also go in a protective pouch.", "src": [ "s2", "s4" ] }, "documentation": { "value": true, "detail": "Submit the Mobility Aid Information form (PDF) to disabilityassistance@flyporter.com as soon as you book, and bring the manufacturer's disassembly/assembly instructions and the necessary tools to the airport. Medical clearance is not required for a mobility device (only for oxygen or a personal attendant).", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "Powered wheelchairs and scooters are accepted within the published size and weight limits. The aid must be checked in at the airport counter; you may drive it to the gate or take a service wheelchair. Some disassembly, including battery disconnection, may be required.", "src": [ "s2" ] }, "max_weight_kg": { "value": 227, "detail": "Same published table as manual chairs: 227 kg (500 lb) and 293 kg (648 lb) by aircraft; the lower figure is shown because Porter's page maps the two aircraft inconsistently.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 80, "width_cm": 70, "length_cm": null, "detail": "Same published maximum-device table: height 80 cm (31 in) on both aircraft; width 70 cm (27.5 in) on the narrower type and 150 cm (59.1 in) on the other. Porter's page contradicts itself over which aircraft takes which width, so the 70 cm figure is shown as the binding one.", "src": [ "s2" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not stated for powered aids. Porter says you may use your own aid to reach the gate, but the only return commitment printed is that a powered chair dropped at the check-in counter 'will be returned to you at the baggage claim area upon arrival at your final destination'. Gate return is spelled out only for manual chairs.", "src": [] }, "notes": "You must be present for disassembly and reassembly of the aid and supply the tools and manufacturer's instructions. Detachable items you list on the Mobility Aid Information form (seat cushion, footrests) travel with you in the cabin." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "'All Porter aircraft can accommodate an on-board wheelchair to fit in the aisle.' Request it on 1-855-542-3707 at least 48 hours before departure; for later requests Porter will 'make every reasonable effort'.", "src": [ "s2" ] }, "accessible_lavatory": { "value": false, "detail": "'Washroom door handles and locks, grab bars, soap dispensers, faucets, and flush controls are designed to be used with minimal effort. While the washrooms have assist handles (grab bars), they cannot accommodate a wheelchair.' Washrooms are at the front of the cabin; the E195-E2 has an extra one at the rear. Staff can help you to the washroom, but help inside it may require a personal attendant.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "Porter transfers passengers between their own mobility aid and a Porter aid before boarding, and between a mobility aid and the passenger seat before departure and after arrival. Important limit: with the onboard wheelchair, 'our cabin crew will assist passengers between their seat and the onboard wheelchair or between the wheelchair and the toilet, but cannot lift them. Passengers must be able to use the grab bars to transfer themselves.'", "src": [ "s2", "s5" ] }, "seating": { "value": true, "detail": "'To facilitate seating, all of our seats are equipped with movable armrests, except 1A/B and 2C/D on board the Dash 8-400 and 1A/B/C/D on board the E195-E2.' Extra seating for yourself or an attendant needs up to 48 hours' notice.", "src": [ "s2", "s3" ] } }, "damage_liability": { "value": "Temporary replacement free of charge, reimbursement of expenses, repair at Porter's expense, or same-model/equivalent replacement or replacement cost if unrepairable or lost beyond 96 hours", "detail": "'Porter will provide a suitable temporary replacement without charge' and 'reimburse any reasonably incurred expenses'. A repairable aid is repaired at Porter's expense and returned as soon as reasonably possible. If it cannot be repaired, or is lost and not located within 96 hours of arrival, Porter replaces it with the same model (or one with substantially identical features) or reimburses the replacement cost. On international itineraries you may file a special declaration of interest under Montreal Convention Art. 22(2).", "src": [ "s2" ] }, "aircraft_hold_note": "Porter publishes one maximum-mobility-aid table for its two types (Dash 8-400 turboprop and Embraer E195-E2 jet): height 80 cm (31 in) on both; width 70 cm (27.5 in) with 227 kg (500 lb) for one type and width 150 cm (59.1 in) with 293 kg (648 lb) for the other. CAUTION: flyporter.com contradicts itself over which aircraft is which — the combined table assigns 70 cm / 227 kg to the E195-E2 and 150 cm / 293 kg to the Dash 8-400, while the two stacked single-aircraft tables immediately below it assign them the opposite way round (the French page repeats the same contradiction). Porter also notes 'there is a limit of how many wheelchairs we can carry per flight'." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Porter is the only one of the three Canadian carriers with a dedicated Disability Assistance Desk phone line and email. Its battery rules are the most complete: 300 Wh installed, 300 Wh removed, one spare ≤300 Wh (or two ≤160 Wh), wet cell refused, non-spillable accepted disconnected and attached — and it warns explicitly that 'FAA battery approvals are not sufficient to meet Canadian requirements'. Two things a human must re-check: (1) flyporter.com publishes the per-aircraft maximum wheelchair width/weight two different ways on the same page (70 cm/227 kg vs 150 cm/293 kg swapped between the E195-E2 and the Dash 8-400, identically in French), so the smaller figures are recorded here; (2) the site says 'We cannot store personal wheelchairs in the cabin' but a few paragraphs later says mobility aids meeting the cabin storage limits can be brought on board. Regulatory status also differs between documents: the Accessible Travel page states Porter is subject to Parts I–III of the ATPDR, while the Accessibility Plan (dated 1 June 2023) says neither Porter Airlines Inc. nor Porter Airlines (Canada) Limited is a 'large air carrier' under the ATPDR and that they follow Part VII of the Air Transportation Regulations while voluntarily implementing virtually all ATPDR large-carrier requirements. Porter's washrooms cannot accommodate a wheelchair, and cabin crew are not permitted to lift passengers.", "searched_urls": [ "https://www.flyporter.com/en-ca/travel-information/accessibility", "https://www.flyporter.com/en-ca/sitemap", "https://www.flyporter.com/en-ca/travel-information/accessible-travel", "https://www.flyporter.com/en-ca/travel-information/disability-assistance/mobility-wheelchair-assistance", "https://www.flyporter.com/fr-ca/travel-information/disability-assistance/mobility-wheelchair-assistance", "https://www.flyporter.com/en-ca/travel-information/disability-assistance/requesting-disability-assistance", "https://www.flyporter.com/en-ca/travel-information/baggage/restricted-and-prohibited-items", "https://www.flyporter.com/en-ca/customer-service/help-contact", "https://www.flyporter.com/en-ca/customer-service/faq/disability-assistance", "https://www.flyporter.com/Content/Documents/TravelAgents/en/PORTER_ACCESSIBILITY_PLAN.pdf", "https://www.flyporter.com/Content/Documents/Mobility_Aid_Information_Form.pdf" ] } }, { "schema_version": "1.1", "slug": "poste-air-cargo", "name": "Poste Air Cargo", "iata_code": "M4", "icao_code": "MSA", "country": "Italy", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.poste.it/posteaircargo/", "sources": [ { "id": "s1", "title": "Poste Air Cargo — chi siamo, servizi e certificazioni (Poste Italiane official page)", "url": "https://www.poste.it/posteaircargo/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists. The published addresses are freight/company channels only: infoposteaircargo@posteitaliane.it (assistenza), sales.posteaircargo@posteitaliane.it (commerciale) and posteaircargorecruitment@posteitaliane.it (recruitment)." }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable: Poste Air Cargo is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "it", "notes": "Cargo-only carrier. Poste Air Cargo's own page (posteaircargo.it redirects to poste.it/posteaircargo/) states that Poste Italiane completed the company's restructuring in 2019 \"dando vita a Poste Air Cargo e riposizionandone il focus sul trasporto di merce e posta\" (repositioning its focus on the carriage of goods and mail), and that it is the \"leader italiano del trasporto aereo domestico full-freighter\" linking 8 Italian airports on a night network, with a fleet of 6 aircraft and just over 100 staff. Decisively, its listed certification is a \"Licenza di Esercizio: autorizzazione al trasporto aereo commerciale di MERCI E POSTA\" — an operating licence for the commercial carriage of goods and mail, not passengers. Services offered are freighter transport, charter and ACMI (cargo), Part 145 line maintenance for third-party 737-400/-800s, and an ATO flight school. This carrier is the former Mistral Air, which DID fly passenger charters before the 2019 rebrand; that history is over and no passenger product is published today. Source page is Italian.", "searched_urls": [ "https://www.posteaircargo.it/", "https://www.poste.it/posteaircargo/" ] } }, { "schema_version": "1.1", "slug": "precision-air", "name": "Precision Air", "iata_code": "PW", "icao_code": "PRF", "country": "Tanzania, United Republic of", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.precisionairtz.com/", "sources": [ { "id": "s1", "title": "Special Assistance (reservation requirement, medical clearance, reduced mobility services)", "url": "https://www.precisionairtz.com/helpdesk/SpecialAssistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Goods", "url": "https://www.precisionairtz.com/helpdesk/dangerous", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Excess Baggage Policy (checked and cabin baggage allowances)", "url": "https://www.precisionairtz.com/helpdesk/ExcessBaggagePolicy", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact us", "url": "https://www.precisionairtz.com/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "FAQs", "url": "https://www.precisionairtz.com/helpdesk/faqs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Medical information form (MEDIF) — PDF", "url": "https://www.precisionairtz.com/assets/Medical_form_updated-DPB3TPeu.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Rules & Refunds", "url": "https://www.precisionairtz.com/helpdesk/rules", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Tanzania — Contact Centre (Vodacom)", "number": "+255 746 984100", "hours": null, "region": "TZ", "src": [ "s4", "s5" ] }, { "label": "Tanzania — Contact Centre (Airtel)", "number": "+255 784 108800", "hours": null, "region": "TZ", "src": [ "s4", "s5" ] }, { "label": "Tanzania — Contact Centre (TTCL landline)", "number": "+255 22 216 8000", "hours": null, "region": "TZ", "src": [ "s4" ] }, { "label": "Tanzania — Head office, Dar es Salaam", "number": "+255 22 219 1000", "hours": null, "region": "TZ", "src": [ "s4" ] }, { "label": "Kenya — Nairobi office", "number": "+254 736 046595", "hours": null, "region": "KE", "src": [ "s4" ] } ], "email": [ { "label": "Contact Centre (used for special assistance requests)", "address": "contactcentre@precisionairtz.com", "src": [ "s4", "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.precisionairtz.com/helpdesk/SpecialAssistance", "src": [ "s1" ] }, { "label": "Dangerous Goods", "url": "https://www.precisionairtz.com/helpdesk/dangerous", "src": [ "s2" ] }, { "label": "Baggage / Excess Baggage Policy", "url": "https://www.precisionairtz.com/helpdesk/ExcessBaggagePolicy", "src": [ "s3" ] }, { "label": "Medical information form (MEDIF)", "url": "https://www.precisionairtz.com/assets/Medical_form_updated-DPB3TPeu.pdf", "src": [ "s1" ] } ], "notes": "No dedicated disability desk, email or text channel is published; special assistance is arranged through the general Contact Centre, and the FAQ repeatedly directs passengers to call it because such changes cannot be made online." }, "policy": { "notice_hours": { "value": 36, "detail": "\"You are required to declare any medical condition you could be having, at the time of booking your ticket or at least 36 hours before departure.\" Wheelchair users are separately \"advised to make their travel plans in advance and inform the airline at the time of ticket reservation\", with no other deadline given. A completed MEDIF must reach airport customer service within 24 h before check-in.", "src": [ "s1" ] }, "how_to_request": { "value": "Declare the need when booking, or call/email the Contact Centre; the request is recorded in the PNR as WCHR / WCHS / WCHC", "detail": "\"Passengers requiring the use of wheelchairs and other mobility aids like lifting aids are advised to make their travel plans in advance and inform the airline at the time of ticket reservation.\" A doctor-completed MEDIF is required for recent illness, injury, surgery or hospitalisation, or if you need oxygen, a medical escort or carriage of medical equipment; the station manager then grants or denies clearance.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not clearly published. The special-assistance page says a personal wheelchair \"will be checked in as luggage\"; the cabin-baggage table lists \"A fully collapsible invalid's wheelchair and/or a pair of ... passenger is dependent on them\" among free personal items (the sentence is truncated on the page). Precision Air nowhere says a checked wheelchair is exempt from the 23 kg allowance or from excess-baggage charges.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Travelling with your wheelchair is acceptable but it will be checked in as luggage.\" PW arranges wheelchair transport from check-in to the boarding gate and to the aircraft, and from the aircraft to the arrivals hall at the destination.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Precision Air does not resolve two conflicting statements: the special-assistance page says your wheelchair \"will be checked in as luggage\", while the cabin-baggage allowance lists \"a fully collapsible invalid's wheelchair\" among the personal items carried in addition to the 7 kg hand baggage. No cabin-stowage rule is published.", "src": [ "s1", "s3" ] }, "gate_delivery": { "value": null, "detail": "Not published. PW describes wheelchair transport to the aircraft and from the aircraft to the arrivals hall, but does not say where a passenger's own chair is handed back.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. The general baggage rules require prior Revenue Management approval for any piece over 32 kg and/or over 158 cm (maximum 50 kg), at a fixed charge; the airline does not say whether this applies to a mobility aid.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions and no hold-door figures are published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; the only cabin figures given are for hand baggage (55 x 38 x 20 cm, 7 kg).", "src": [ "s3" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. The dangerous-goods page lists \"wet cell batteries\" (with car batteries, under Corrosives) among items \"completely banned from aircraft\", but that list addresses loose dangerous goods brought as baggage and says nothing about a battery installed in a wheelchair. Clear this with the Contact Centre before travelling.", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published; no gel/AGM/dry-cell wheelchair battery rule appears on the site.", "src": [ "s2" ] }, "lithium_ion": { "value": null, "detail": "Not published; the dangerous-goods page does not mention lithium batteries at all, in any context.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on precisionairtz.com.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on precisionairtz.com.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on precisionairtz.com.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published; spare batteries are not mentioned.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "No battery documentation is mentioned. A MEDIF is required for medical conditions and for \"carriage of medical equipment\", but the airline does not say whether a wheelchair counts as medical equipment.", "src": [ "s1" ] } }, "allowed": { "value": null, "detail": "Not published. Precision Air's special-assistance page covers only \"wheelchairs and other mobility aids like lifting aids\" generically, and its dangerous-goods page does not mention mobility aids or their batteries at all.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Nothing whatsoever is published about powered wheelchairs or their batteries — treat every battery question as unanswered until the Contact Centre confirms it in writing." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published; no on-board aisle chair is mentioned.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published for on-board transfers. On the ground, \"PW arranges wheelchair transport from check-in to the boarding gates and to the aircraft; and from the aircraft to the arrivals hall at your destination.\" Passengers with reduced mobility \"may travel alone if they are considered to be self-sufficient/self-supporting\".", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published. Neither the baggage pages nor the Rules & Refunds page states a liability limit for damaged baggage or mobility aids.", "src": [ "s3", "s7" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The site is reachable and has a Special Assistance page, but its mobility content is two sentences: your wheelchair is acceptable and will be checked as luggage, and PW pushes you in a chair from check-in to the aircraft and back to arrivals at the destination. Nothing at all is published about powered chairs, batteries, watt-hour limits, spares, free carriage or damage liability. Two things a human should re-check with the airline: (1) the cabin-baggage table lists \"a fully collapsible invalid's wheelchair\" as a free personal item, which contradicts the special-assistance page's \"it will be checked in as luggage\", and the sentence is truncated in the published table; (2) the dangerous-goods page bans \"wet cell batteries\" from the aircraft outright, with no carve-out for a battery installed in a wheelchair. Note also that the site is served from behind a bot wall — all pages had to be read through the reader proxy.", "searched_urls": [ "https://www.precisionairtz.com/", "https://www.precisionairtz.com/helpdesk/SpecialAssistance", "https://www.precisionairtz.com/helpdesk/dangerous", "https://www.precisionairtz.com/helpdesk/ExcessBaggagePolicy", "https://www.precisionairtz.com/helpdesk/faqs", "https://www.precisionairtz.com/helpdesk/rules", "https://www.precisionairtz.com/contact", "https://www.precisionairtz.com/assets/Medical_form_updated-DPB3TPeu.pdf" ] } }, { "schema_version": "1.1", "slug": "privilege-style", "name": "Privilege Style", "iata_code": "P6", "icao_code": "PVG", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.privilegestyle.com", "sources": [ { "id": "s1", "title": "Special assistance — 48 h notice via tour operator, wheelchair / electric mobility aid users, safety assistants", "url": "https://privilegestyle.com/en/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Conditions of Carriage — Privilege Style is a private charter company; passengers cannot buy tickets directly", "url": "https://privilegestyle.com/en/conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us — Palma de Mallorca head office phone and email addresses", "url": "https://privilegestyle.com/en/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Lithium Batteries — general lithium-battery guidance for passengers", "url": "https://privilegestyle.com/en/lithium-batteries", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain — Privilege Style HQ, Palma de Mallorca", "number": "+34 971607280", "hours": null, "region": "ES", "src": [ "s3" ] } ], "email": [ { "label": "General information", "address": "privilege@privilegestyle.com", "src": [ "s3" ] }, { "label": "Customer and passenger complaints", "address": "complaints@privilegestyle.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Contact Us enquiry form", "url": "https://privilegestyle.com/en/contact", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Special assistance", "url": "https://privilegestyle.com/en/special-assistance", "src": [ "s1" ] }, { "label": "Conditions of Carriage", "url": "https://privilegestyle.com/en/conditions", "src": [ "s2" ] }, { "label": "Lithium batteries", "url": "https://privilegestyle.com/en/lithium-batteries", "src": [ "s4" ] } ], "notes": "Privilege Style publishes no accessibility desk, disability email or relay service, and it does not sell tickets to passengers at all: “Unlike other regular airlines, passengers cannot buy a flight ticket directly to the airline.” Every special-assistance and wheelchair request must be made through the charterer or tour operator that booked the flight. The Palma HQ number and the general/complaints addresses are the only direct channels published." }, "policy": { "notice_hours": { "value": 48, "detail": "“Passengers who require special assistance are asked to advise via their tour operator of their needs no later than 48 hours prior to their flight”, and “Requests for the carriage of wheelchairs and mobility aids should be made via your tour operator no later than 48 hours prior to travel.” Stretchers need at least 14 working days’ notice.", "src": [ "s1" ] }, "how_to_request": { "value": "Through your tour operator or charterer, at least 48 hours before the flight — Privilege Style does not sell tickets directly", "detail": "“Passengers who require special assistance are asked to advise via their tour operator of their needs no later than 48 hours prior to their flight.” Privilege Style’s Conditions of Carriage confirm passengers cannot buy a ticket from the airline; the charterer contracts on their behalf.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "“Privilege Style will carry up one wheelchair or mobility aid per passenger free of charge as hold luggage provided there is sufficient space in the aircraft hold at the time of booking.”", "src": [ "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "“Privilege Style will carry up one wheelchair or mobility aid per passenger free of charge as hold luggage.”", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Carried free as hold luggage, but only “provided there is sufficient space in the aircraft hold at the time of booking”, and the request must be made through the tour operator at least 48 h before travel.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Privilege Style describes the chair as hold luggage and says nothing about stowing a folding chair in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published as a return-at-the-door service. Privilege Style says only: “At most airports wheelchair users may choose whether to relinquish their chair at check-in with the rest of their luggage or to keep it until boarding. When wheelchairs are relinquished at check-in, an airport wheelchair will be provided for use until departure.”", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — but the chair’s weight must be declared to the tour operator with the request.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — Privilege Style asks for the chair’s dimensions when the request is made but publishes no maximum.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "“Privilege Style cannot carry wheelchair equipped with wet spillable batteries.”", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "“Other types will be accepted provided certain conditions are met to ensure their safe and secure transportation.” The conditions themselves are not published.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "“Other types will be accepted provided certain conditions are met to ensure their safe and secure transportation.” The conditions themselves are not published.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Privilege Style gives no watt-hour figure for wheelchair batteries.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Privilege Style gives no watt-hour figure for wheelchair batteries.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — Privilege Style’s lithium-battery page is general safety advice (keep lithium devices in hand luggage) with no watt-hour figures.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published for mobility aids. Privilege Style’s general lithium-battery page warns only that damaged or short-circuited lithium batteries can catch fire and should be carried in hand luggage.", "src": [] }, "documentation": { "value": "Declare the wheelchair type, its dimensions, weight and whether it is manual or powered", "detail": "“Please specify the type of wheelchair, its dimensions, weight and whether it is manual or powered.” No battery spec sheet or MSDS is named.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "“Privilege Style cannot carry wheelchair equipped with wet spillable batteries. Other types will be accepted provided certain conditions are met to ensure their safe and secure transportation.” Carriage also depends on there being sufficient hold space at the time of booking and on a request made through the tour operator at least 48 h ahead.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — dimensions must be declared but no maximum is stated.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": false, "detail": "“Passengers with special needs should be aware that our crew are unable to administer medication or to provide any assistance with personal care. If this kind of assistance is required, a capable safety assistant should also travel.” A safety assistant (18+) is required for anyone who cannot communicate with crew about safety, unfasten their own seat belt, lift themselves, reach an emergency exit unaided, retrieve and fit a life jacket or fit an oxygen mask.", "src": [ "s1" ] }, "seating": { "value": "Passengers with reduced mobility cannot be seated in an emergency exit row", "detail": "“Please understand that safety regulations mean it is not possible to seat any passenger with reduced mobility in an emergency exit row.” Privilege Style can arrange priority boarding and an escort from check-in to the gate with 48 h notice.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published — Privilege Style gives no mobility-aid damage or liability statement.", "src": [] }, "aircraft_hold_note": "Carriage of a wheelchair depends on “sufficient space in the aircraft hold at the time of booking” — Privilege Style publishes no hold dimensions." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/charter operator: Privilege Style states in its own Conditions of Carriage that it is “a private charter flight company whose flights are hired by charterers (travel agencies, tour operators, companies, other airlines…)” and that “passengers cannot buy a flight ticket directly to the airline”. On a sub-charter or ACMI flight the CONTRACTING airline's or tour operator's policy is what a passenger contracts under; Privilege Style's own published special-assistance policy, captured here, is what it applies to flights it operates. Two hard limits a traveller must plan around: wheelchairs with wet spillable batteries are refused outright, and carriage of any chair is conditional on hold space at the time of booking. Note also that the site is a JavaScript single-page app whose deep links 404 on a plain fetch — the pages were read through a rendering proxy; the URLs are correct in a browser.", "searched_urls": [ "https://www.privilegestyle.com/", "https://privilegestyle.com/en/special-assistance", "https://privilegestyle.com/en/conditions", "https://privilegestyle.com/en/lithium-batteries", "https://privilegestyle.com/en/dangerous-goods", "https://privilegestyle.com/en/forbidden-items", "https://privilegestyle.com/en/electronic-devices", "https://privilegestyle.com/en/contact", "https://privilegestyle.com/en/complaints", "https://privilegestyle.com/en/acmi-lease", "https://www.privilegestyle.com/es/contacto", "https://pvg-api-debug.privilegestyle.com/files/sitemap.xml" ] } }, { "schema_version": "1.1", "slug": "proflight-zambia", "name": "Proflight Zambia", "iata_code": "P0", "icao_code": "PFZ", "country": "Zambia", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://proflight-zambia.com/", "sources": [ { "id": "s1", "title": "Special Assistance — Wheelchairs", "url": "https://proflight-zambia.com/planning/special-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — allowances, excess fees and liability", "url": "https://proflight-zambia.com/planning/baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Get Ready To Fly — Prohibited and restricted items", "url": "https://proflight-zambia.com/planning/get-ready-to-fly/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact information — reservations, offices and enquiry form", "url": "https://proflight-zambia.com/contact/contact/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Zambia & Southern Africa — Central Reservations (books wheelchair assistance)", "number": "+260 971 246 950", "hours": "Daily and public holidays 06:00–19:00 Central Africa Time (closed 25 Dec)", "region": "ZM", "src": [ "s4" ] } ], "email": [ { "label": "Reservations — wheelchair assistance requests (at least 24 h before the flight)", "address": "reservations@proflight-zambia.com", "src": [ "s1", "s4" ] } ], "web_form": [ { "label": "Enquiry form (reply within two working days)", "url": "https://proflight-zambia.com/contact/contact/", "src": [ "s4" ] } ], "relay": [ { "label": "WhatsApp chat — reservations", "detail": "+260 777 034 742, daily 06:00–19:00 CAT", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Special Assistance — Wheelchairs", "url": "https://proflight-zambia.com/planning/special-assistance/", "src": [ "s1" ] }, { "label": "Restricted items requiring advance notification (batteries, mobility aids)", "url": "https://proflight-zambia.com/planning/get-ready-to-fly/", "src": [ "s3" ] }, { "label": "Baggage — wheelchair exemption and liability limits", "url": "https://proflight-zambia.com/planning/baggage/", "src": [ "s2" ] } ], "notes": "There is no separate disability desk: wheelchair assistance is booked through Central Reservations by phone, WhatsApp or email. Ticket offices and airport offices do not take telephone calls." }, "policy": { "notice_hours": { "value": 48, "detail": "Battery-powered mobility aids and spillable/non-spillable/lithium batteries are on Proflight's restricted list: \"you must contact your local reservations department at least 48 hours prior to departure\" for approval. Airport wheelchair assistance itself must be requested at booking or at least 24 h before the flight, and check-in is 90 min before international / 60 min before domestic departures.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Request at booking, or email reservations@proflight-zambia.com at least 24 h before the flight; battery-powered mobility aids need reservations approval at least 48 h ahead", "detail": "\"There may not be wheelchair available within 24 hours of flight or upon arrival at airport. Flights are limited by safety regulations as to the number of wheelchair passengers allowed onboard, so there may not be space available on your flight.\" At Zambian airports \"Wheelchair Complete\" cannot be booked online — book normal Wheelchair and call Reservations to upgrade.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Personal wheelchairs transported on flight as checked baggage or put into hold at aircraft steps, are not counted as part of your checked baggage allowance. Your personal wheelchair will be weighed but there will be no excess baggage charges due on the wheelchair weight.\" Separately, the \"Wheelchair Complete\" boarding service carries a high charge at Botswana, Namibian and South African airports (the ground handler's Passenger Mobility Unit cost, passed on to the airline); at Zambian airports the equivalent manual assistance is free.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — Proflight exempts \"personal wheelchairs\" from the allowance without stating a number.", "src": [ "s2" ] }, "manual": { "allowed": { "value": "conditional", "detail": "The chair itself is accepted free of charge as checked baggage or loaded into the hold at the aircraft steps, but carriage of the passenger is capped: \"Flights are limited by safety regulations as to the number of wheelchair passengers allowed onboard, so there may not be space available on your flight\", and assistance requested less than 24 h before departure is not guaranteed.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Hand baggage is limited to 5 kg and must fit in the floor space under the seat in front (30 x 25 x 15 cm domestic, 65 x 20 x 35 cm international), which no wheelchair would meet, but Proflight states no cabin-stowage rule for a folding chair.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not stated. Proflight says a personal wheelchair may be \"put into hold at aircraft steps\" but does not say where it is returned to you on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. The general checked-baggage rules (no single piece over 32 kg, total dimensions of a bag no more than 157 cm) are not stated to apply to mobility aids, which are outside the allowance and exempt from excess charges.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum chair size published. Proflight notes only that its turboprop and regional-jet fleet has limited payload, and that equipment measuring more than 1.5 m in any direction, or more than 1.0 m in any two directions, should be pre-cleared with reservations at least 48 h before the flight — a rule stated for sports equipment, not explicitly for wheelchairs.", "src": [ "s2" ], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Spillable batteries or with lithium batteries\" are on the restricted list requiring approval prior to travel and at least 48 h notice to reservations. Proflight publishes no packaging, disconnection or upright-carriage requirements.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "\"Non-spillable batteries\" are on the restricted list requiring approval prior to travel and at least 48 h notice to reservations. No handling conditions are published.", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Battery-powered mobility aids and \"Lithium ion batteries (collapsible)\" require approval prior to travel with 48 h notice. Loose batteries are prohibited in both checked and hand baggage, but \"equipment containing correctly installed batteries can be packed in your checked baggage\".", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. The restricted-items list mentions only \"Lithium ion Batteries with a Watt-hour rating exceeding 100 Wh but not exceeding 160 Wh\" as needing advance notification — a general dangerous-goods entry, not a wheelchair limit.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Proflight gives no watt-hour cap for a wheelchair battery removed into the cabin.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The only figure on the site is the general restricted-items entry for lithium-ion batteries \"exceeding 100 Wh but not exceeding 160 Wh\", which requires advance notification.", "src": [ "s3" ] }, "spares_allowed": { "value": null, "detail": "Not stated for wheelchair batteries. The general restricted-items list says \"Spare lithium ion batteries – Maximum of two spare batteries per person\" with 48 h advance notification, but Proflight does not say whether that covers spare mobility-aid batteries, and it separately prohibits loose batteries in checked and hand baggage.", "src": [ "s3" ] }, "removal_required": { "value": null, "detail": "Not published. Proflight says only that \"equipment containing correctly installed batteries can be packed in your checked baggage\", with no wheelchair-specific instruction.", "src": [ "s3" ] }, "terminals": { "value": null, "detail": "Not published; no terminal-insulation or disconnection requirement is stated.", "src": [] }, "documentation": { "value": null, "detail": "Not published; no battery specification sheet or manufacturer label is requested, only advance notification to reservations.", "src": [ "s3" ] } }, "allowed": { "value": "conditional", "detail": "\"Battery powered mobility aids\" appear on Proflight's list of \"restricted items requiring advance notification\" — items \"that may be carried on Proflight Zambia service but require approval prior to travel\"; you must contact your local reservations department at least 48 h before departure. Carriage is also subject to the per-flight cap on the number of wheelchair passengers.", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published; no hold-door or maximum-device dimensions are given for the turboprop/regional-jet fleet.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "notes": "A powered chair is treated as a restricted dangerous-goods item: it may be carried, but only with reservations' approval obtained at least 48 h before departure." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Proflight describes a ground \"sliding chair\" used to get you on board at Botswana, Namibian and South African airports, but no on-board aisle chair.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Wheelchair Complete and/or Steps\" is for passengers who cannot walk up the aircraft steps or get on/off the bus: at Botswana, Namibian and South African airports a special vehicle takes you in the wheelchair to the aircraft and a sliding chair gets you on board (charged, because the ground handler's Passenger Mobility Unit cost is passed on); at Zambian airports \"we will use manual firemen assistance to get you onboard the aircraft\" free of charge.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published for passengers with disabilities; the site mentions exit rows only in relation to under-seat hand baggage.", "src": [ "s2" ] } }, "damage_liability": { "value": "General baggage limit: US$20.00 per kg for checked baggage and US$400.00 per passenger for unchecked baggage, unless a higher value is declared in advance and the charges paid", "detail": "\"Proflight Zambia's liability for loss, damage and delay is limited unless a higher value is declared in advance and relevant charges are paid. The limited liability for baggage loss, damage or pilferage is limited to US$20.00 per kilo for checked baggage... and US$400.00 per passenger for unchecked baggage.\" No mobility-aid-specific rule is published, and a wheelchair is weighed at check-in even though it is not charged.", "src": [ "s2" ] }, "aircraft_hold_note": "Proflight flies turboprops and regional jets that \"cannot carry the same payload as a large jet aircraft\", so interline baggage may be offloaded to the next flight; equipment over 1.5 m in any direction, or over 1.0 m in any two directions, should be pre-cleared with reservations at least 48 h before the flight." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Two hard constraints a wheelchair user must plan around. (1) Capacity: \"Flights are limited by safety regulations as to the number of wheelchair passengers allowed onboard, so there may not be space available on your flight\", and a chair requested within 24 h of departure is not guaranteed — book the assistance with the ticket. (2) Cost of boarding, not of the chair: carriage of your own wheelchair is free and outside the baggage allowance, but the \"Wheelchair Complete\" service (special vehicle plus sliding chair) attracts a \"high charge\" at Botswana, Namibian and South African airports, while at Zambian airports staff carry you up the steps manually at no charge. Battery-powered mobility aids sit on the restricted-items list and need reservations approval 48 h ahead; Proflight publishes no watt-hour, packaging or terminal rules for them, so a lithium power chair must be cleared case by case. The general restricted list also says a maximum of two spare lithium-ion batteries per person, but does not tie that to wheelchair spares — a human should confirm before relying on it.", "searched_urls": [ "https://proflight-zambia.com/", "https://proflight-zambia.com/wheelchairs/", "https://proflight-zambia.com/planning/special-assistance/", "https://proflight-zambia.com/planning/baggage/", "https://proflight-zambia.com/planning/get-ready-to-fly/", "https://proflight-zambia.com/contact/contact/" ] } }, { "schema_version": "1.1", "slug": "qantas", "name": "Qantas", "iata_code": "QF", "icao_code": "QFA", "country": "Australia", "region": "Asia Pacific", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.qantas.com/", "sources": [ { "id": "s1", "title": "Specific needs assistance", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Mobility assistance", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Battery-powered mobility aids (dangerous goods)", "url": "https://www.qantas.com/en-au/baggage/dangerous-goods/mobility-aids", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact us about specific needs", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Toilets onboard", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/accessible-toilets-onboard", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Assistance during your journey", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/assistance-during-journey", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Dangerous goods", "url": "https://www.qantas.com/en-au/baggage/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Mobility assistance request form", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/mobility/request-form", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Accessibility, Medical and Inclusion Requests form", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/accessibility-medical-inclusion-requests", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Australia — Specific Needs team", "number": "1800 177 474", "hours": null, "region": "AU", "src": [ "s4" ] }, { "label": "Outside Australia — Specific Needs team", "number": "+61 2 9123 7471", "hours": null, "region": "International", "src": [ "s4" ] }, { "label": "Qantas Customer Care (incl. damaged mobility equipment complaints) — Australia", "number": "1300 659 161", "hours": null, "region": "AU", "src": [ "s4" ] }, { "label": "Qantas Customer Care — from outside Australia", "number": "+61 2 9123 6025", "hours": null, "region": "International", "src": [ "s4" ] } ], "email": [ { "label": "Dangerous goods approval for a battery-powered mobility aid (\"Request airline approval\")", "address": "dg@qantas.com.au", "src": [ "s3" ] } ], "web_form": [ { "label": "Mobility assistance request form (wheelchair assistance / declare your own mobility aid)", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/mobility/request-form", "src": [ "s2", "s8" ] }, { "label": "Accessibility, Medical and Inclusion Requests form", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/accessibility-medical-inclusion-requests", "src": [ "s4", "s9" ] } ], "relay": [ { "label": "National Relay Service — TTY", "detail": "TTY users phone 133 677 (or +61 3 4313 7692 from outside Australia), then ask for +61 2 9123 6029. Registration with the NRS is required.", "src": [ "s4" ] }, { "label": "National Relay Service — Voice Relay (Speak and Listen)", "detail": "Phone 1300 555 727 (or +61 3 4313 7690 from outside Australia), then ask for +61 2 9123 7471. Available 24/7.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Mobility assistance (max dimensions, allowances, FAQs)", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/mobility", "src": [ "s2" ] }, { "label": "Battery-powered mobility aids (dangerous goods)", "url": "https://www.qantas.com/en-au/baggage/dangerous-goods/mobility-aids", "src": [ "s3" ] }, { "label": "Contact us about specific needs (incl. US DOT / CRO and damaged equipment claims)", "url": "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/contact-us", "src": [ "s4" ] }, { "label": "Qantas Disability Access Facilitation Plan (PDF)", "url": "https://www.qantas.com/adobe/assets/urn:aaid:aem:2ea300c7-e414-4208-b7ee-f7dfb4aa29a8/original/as/qantas-disability-access-facilitation-plan.pdf", "src": [ "s4" ] } ], "notes": "Qantas Complaints Resolution Officials (CROs) for US flights are based in Sydney, Melbourne, Brisbane, Honolulu, Los Angeles, Dallas/Fort Worth, New York and San Francisco; ask any staff member to contact one. No dedicated CRO phone number is published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"We recommend you let us know at least 48 hours before you travel. You may experience delays in the provision of assistance if you have not made the request in advance.\" A torso harness restraint also needs at least 48 hours' notice.", "src": [ "s2", "s6" ] }, "how_to_request": { "value": "Online Mobility assistance request form, or call the Specific Needs team (1800 177 474 in Australia / +61 2 9123 7471 from overseas)", "detail": "\"Request Qantas wheelchair assistance or let us know you're travelling with your own mobility aid\" via the online Mobility assistance request form; if you cannot request online, call the Specific Needs team or your local Qantas office. Battery-powered aids additionally need dangerous-goods approval (dg@qantas.com.au).", "src": [ "s2", "s3", "s4" ] }, "fee_charged": { "value": false, "detail": "\"Two (2) pieces of mobility equipment per person will be carried free of charge as checked baggage in addition to your other checked baggage.\" A third or further piece counts against the normal checked allowance and excess charges may apply.", "src": [ "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Two pieces of mobility equipment per person free of charge (mobility aids such as day/sports/electric wheelchairs and scooters, plus assistive devices such as walking frames, hoists, shower chairs, commodes). \"US flights only: there is no limit on the number of pieces of mobility equipment.\"", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "\"All manual wheelchairs must fit within the maximum dimensions in the upright position (folded or unfolded).\" If it fits the dimensions but not upright, it is carried only if it weighs under 32 kg and the manufacturer has confirmed it can be stored and transported on its side.", "src": [ "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "Only on international A380 and B787 flights: \"one personal manual collapsible wheelchair (in total, not per passenger) can be stowed in a dedicated stowage position in the aircraft cabin\", requested at check-in on a first-come first-served basis. \"On all other aircraft types and routes, passengers may not take their own mobility aids into the aircraft cabin.\"", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "\"Where possible, you may choose to have your mobility aid delivered to you at the gate lounge upon arrival or you may collect it from the baggage collection area.\" You may also surrender the aid at check-in or at the departure gate.", "src": [ "s2" ] }, "max_weight_kg": { "value": 32, "detail": "\"Each piece must not exceed 32kg, except mobility equipment which can travel in the upright position in the free wheel mode.\" Items over 32 kg that cannot travel upright in free-wheel mode must go as freight at standard freight rates. A manual chair that cannot travel upright must weigh under 32 kg.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 63, "width_cm": 74, "length_cm": 100, "detail": "Smallest figures in Qantas's \"Maximum dimensions (in adjusted state)\" table across the fleet: narrowest 74 cm width (Embraer 190), lowest 63 cm height (Fokker 100 – Network Aviation), shortest 100 cm length (Boeing 717). Widebodies (A330/A380/B787) allow 150 cm W x 160 cm H x 150 cm L. Full table in aircraft_hold_note.", "src": [ "s2" ], "basis": "max_device" }, "notes": "Cabin-stowed chair must also weigh no more than 30.9 kg and be judged safe for cabin carriage by airport staff and operating crew. Walking canes and crutches may be taken into the cabin; a collapsible walking frame may be stowed in the cabin if crew can do so safely, non-collapsible frames may not.", "cabin_stowage_dimensions": { "height_cm": 106, "width_cm": 33, "length_cm": 91, "basis": "cabin_stowage", "detail": "To use the dedicated in-cabin stowage position on international A380/B787 services the aid must \"fit within the dimensions 33cm x 91cm x 106cm in its collapsed state\", weigh no more than 30.9 kg and be a manual collapsible wheelchair. Qantas does not label the axes; recorded here as 33 cm wide x 91 cm deep x 106 cm high, matching the 13 x 36 x 42 in cabin-closet dimension.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids: Qantas's battery-powered mobility aids page covers only lithium-ion, non-spillable/SLA/AGM/deep-cycle, NiMH, NiCad and dry cells. The general dangerous goods page lists \"car/motorbike batteries\" among forbidden items but says nothing about wet-cell wheelchair batteries.", "src": [] }, "non_spillable": { "value": "conditional", "detail": "Accepted with airline approval (\"Airline approval required: Yes\") for AGM, Deep Cycle, SLA, NiMH and NiCad. If removed, the battery must be packed in a strong rigid container with terminals protected; if not removed it stays securely attached with terminals protected, free-wheel mode on and the aid switched off. Spares: max 1 non-spillable, or 2 NiMH/dry, checked baggage only.", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with airline approval (\"Airline approval required: Yes\") and the aid must be declared at check-in. Request approval via dg@qantas.com.au.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour ceiling published for a lithium-ion battery that stays in the aid — Qantas lists only handling requirements (battery securely attached, terminals protected, free-wheel mode on, aid switched off). The 160 Wh general forbidden threshold on the dangerous goods index page is not applied to mobility aids.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The removed battery(s) must not exceed 300Wh.\" The battery must be removed from the aid, terminals individually protected against short circuit (e.g. taped) and the battery protected from damage in a bag/pouch; it travels in carry-on baggage.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Maximum of one spare battery not exceeding 300Wh or two spare batteries not exceeding 160Wh each.\" Terminals individually protected, battery protected from damage, carry-on baggage only.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "One spare lithium-ion battery up to 300 Wh, or two spares of up to 160 Wh each, in carry-on baggage only. For non-spillable aids: maximum one spare non-spillable battery, or two spare NiMH/dry batteries, checked baggage only.", "src": [ "s3" ] }, "removal_required": { "value": "conditional", "detail": "Qantas publishes both cases. If the lithium-ion battery is easily removed it must be taken out of the aid and carried in the cabin (max 300 Wh). If it is not easily removed it stays securely attached with terminals protected. Airport staff may ask you to instruct and supervise disconnection/reconnection of the battery.", "src": [ "s2", "s3" ] }, "terminals": { "value": true, "detail": "\"All the terminals must be individually protected to prevent short circuiting, e.g. taped\" and the battery \"must be protected from damage, e.g. in a protective bag/pouch\". Where the battery stays installed it \"must remain securely attached to the mobility aid with the terminals protected\", free-wheel mode activated and the aid switched off.", "src": [ "s3" ] }, "documentation": { "value": "conditional", "detail": "No battery spec sheet or MSDS is listed as required, but \"Battery-powered mobility aids must be declared during check-in\" and dangerous goods approval must be obtained in advance (email dg@qantas.com.au). A manual chair that can only travel on its side needs manufacturer confirmation that this is permitted.", "src": [ "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Powered wheelchairs (including power-assist) are carried but \"If you are travelling with a battery powered mobility aid, you're required to obtain dangerous goods approval for it\", and the aid must travel upright (folded or unfolded) in free-wheel mode within the aircraft-specific maximum dimensions. Aids too large for a narrow-body may need re-booking onto a widebody.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": 120, "detail": "\"Mobility Aid Maximum weight limit for Mobility Aids for Alliance Aircraft E-190 and F100 is 120kg.\" No fleet-wide weight cap is published for aids that can travel upright in free-wheel mode; other mobility equipment is capped at 32 kg per piece and anything heavier that cannot travel upright must go as freight.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 63, "width_cm": 74, "length_cm": 100, "detail": "Same published \"Maximum dimensions (in adjusted state)\" table applies to powered aids, which must travel upright (folded or unfolded) in free-wheel mode. Smallest across the fleet: 74 cm wide (E190), 63 cm high (Fokker 100 Network Aviation), 100 cm long (B717); widebody A330/A380/B787 allow 150 x 160 x 150 cm.", "src": [ "s2" ], "basis": "max_device" }, "gate_delivery": { "value": true, "detail": "You may surrender your own mobility aid at check-in or at the departure gate, and \"where possible, you may choose to have your mobility aid delivered to you at the gate lounge upon arrival\".", "src": [ "s2" ] }, "notes": "Lithium-battery e-bikes, e-scooters, Segways and DC trikes over 160 Wh are refused as passenger baggage entirely and can only travel as freight." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"Onboard wheelchairs are available on Qantas aircraft (with the exception of the A320, E190, Fokker 100 and Dash 8 aircraft due to cabin size restrictions).\" No aisle chairs are available inflight on QantasLink flights. Aisle-chair size and weight limits vary by aircraft — check via the Accessibility, Medical & Inclusion Request form.", "src": [ "s5" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"All of our wide-bodied aircraft (such as A380, A330 and 787 Dreamliner) have at least one fully wheelchair accessible toilet.\" Narrow-bodies (737, F100, Dash 8) have none. The 737-800 carries an onboard wheelchair but has no accessible toilet.", "src": [ "s5" ] }, "transfer_assistance": { "value": true, "detail": "\"Our friendly staff will provide assistance to passengers with mobility limitations, where required, including transferring passengers to and from their mobility aids and the aircraft seat\", using approved lifting devices (sling, slide board, jony belt, eagle lifter) within Australia. Crew escort to the toilet door only; a carer is required if you cannot self-toilet.", "src": [ "s5", "s6" ] }, "seating": { "value": true, "detail": "\"Where possible, seating passengers with specific needs in aisle seats with movable armrests\"; seated near an accessible toilet where one exists; carer seated adjacent or nearby; never in exit rows (CASA requirement). Torso harness restraints are fitted on all international and domestic aircraft with 48 hours' notice.", "src": [ "s6" ] } }, "damage_liability": { "value": "Limited by law and international conventions per the Conditions of Carriage; US DOT 14 CFR Part 382 applies on US routes", "detail": "\"Qantas' liability is limited in accordance with the relevant laws and international conventions governing air travel and as set out in our Conditions of Carriage.\" Claims go through the Customer Care form (category \"Damaged Mobility Aid\"); report before leaving the airport where possible and keep bag tags, receipts and photos. On US routes the DOT Final Ruling 14 CFR Part 382 applies and CROs are available.", "src": [ "s4" ] }, "aircraft_hold_note": "Published maximum mobility-aid dimensions in adjusted state (Width x Height x Length): A330/A380/B787 150 x 160 x 150 cm; B737 100 x 84 x 125 cm; A321XLR/A319/A320 130 x 110 x 130 cm; A220 79 x 79 x 113 cm; E190 74 x 71 x 125 cm; Dash 8 85 x 130 x 115 cm; B717 129 x 69 x 100 cm; Fokker 100 (Network Aviation) 125 x 63 x 125 cm; Fokker 100 (Alliance) 100 x 65 x 125 cm. Aids on Alliance-operated E-190 and F100 are also capped at 120 kg. If an aid does not fit a narrow-body, Qantas will where possible offer an alternate widebody flight." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Qantas is unusually detailed: a per-aircraft maximum wheelchair-size table, an explicit in-cabin stowage limit for one folding manual chair on international A380/B787 services, and a separate dangerous-goods page for mobility-aid batteries. Every battery-powered mobility aid needs advance dangerous-goods approval (dg@qantas.com.au) and must be declared at check-in, which is why the battery acceptance facts are marked conditional rather than true. Powered aids must be able to travel upright in free-wheel mode; anything over 32 kg that cannot must be shipped as freight. Check-in deadlines are stricter than normal: 60 min domestic / 2 h international at check-in, and at the gate 40 min domestic / 60 min international. QantasLink flights have no inflight aisle chair.", "searched_urls": [ "https://www.qantas.com/au/en/travel-info/specific-needs/wheelchairs-and-mobility-aids.html", "https://www.qantas.com/en-au/travel-information/specific-needs-assistance", "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/mobility", "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/mobility/request-form", "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/contact-us", "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/accessible-toilets-onboard", "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/assistance-during-journey", "https://www.qantas.com/en-au/travel-information/specific-needs-assistance/accessibility-medical-inclusion-requests", "https://www.qantas.com/en-au/baggage/dangerous-goods", "https://www.qantas.com/en-au/baggage/dangerous-goods/mobility-aids", "https://www.qantas.com/adobe/assets/urn:aaid:aem:2ea300c7-e414-4208-b7ee-f7dfb4aa29a8/original/as/qantas-disability-access-facilitation-plan.pdf" ] } }, { "schema_version": "1.1", "slug": "qatar-airways", "name": "Qatar Airways", "iata_code": "QR", "icao_code": "QTR", "country": "Qatar", "region": "Middle East", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.qatarairways.com/", "sources": [ { "id": "s1", "title": "Disability and medical assistance", "url": "https://www.qatarairways.com/en-qa/services-special/disability-and-medical.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted items — Mobility aids (battery-powered mobility aids)", "url": "https://www.qatarairways.com/en-qa/baggage/restricted.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Accessibility (digital accessibility statement and accessibility helpline)", "url": "https://www.qatarairways.com/en-qa/services-special/accessibility.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Disability Access Facilitation Plan for Qatar Airways (Australia)", "url": "https://www.qatarairways.com/content/dam/documents/mobility-and-medical/australia-disability-access-facilitation-plan.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special services", "url": "https://www.qatarairways.com/en-qa/services-special.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Medical Information Form (MEDIF)", "url": "https://www.qatarairways.com/en/help/medical-form.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Accessibility helpline / Reservations (number published on Qatar Airways' accessibility page)", "number": "+1 877 777 2827", "region": "US", "src": [ "s3" ] }, { "label": "Disability-related questions before or after travel, and customers with hearing impairments (TTY)", "number": "+1 833 607 2675", "region": "US", "src": [ "s1", "s3" ] }, { "label": "Australia — Qatar Airways reservations (assistance bookings)", "number": "1300 340 600", "region": "AU", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Request special assistance in Manage booking", "url": "https://booking.qatarairways.com/nsp/views/retrievePnr.xhtml", "src": [ "s1" ] }, { "label": "Download and submit Medical Information Form (MEDIF)", "url": "https://www.qatarairways.com/en/help/medical-form.html", "src": [ "s1", "s6" ] } ], "relay": [ { "label": "United States — TTY", "detail": "+1 833 607 2675, for customers with hearing impairments and for disability-related questions before or after travel", "src": [ "s1", "s3" ] }, { "label": "Australia — National Relay Service (24 hours, 7 days)", "detail": "TTY users' phone 133 677; from outside Australia +61 7 3815 7799; internet relay relayservices.com.au, ask for 13 10 11 within Australia", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Disability and medical assistance", "url": "https://www.qatarairways.com/en-qa/services-special/disability-and-medical.html", "src": [ "s1" ] }, { "label": "Restricted items — battery-powered mobility aids", "url": "https://www.qatarairways.com/en-qa/baggage/restricted.html", "src": [ "s2" ] }, { "label": "Disability Access Facilitation Plan (Australia, PDF)", "url": "https://www.qatarairways.com/content/dam/documents/mobility-and-medical/australia-disability-access-facilitation-plan.pdf", "src": [ "s4" ] }, { "label": "Accessibility statement and helpline", "url": "https://www.qatarairways.com/en-qa/services-special/accessibility.html", "src": [ "s3" ] } ], "notes": "Qatar Airways does not publish a dedicated special-assistance e-mail address; assistance is requested in Manage booking or through a local Qatar Airways office. A Complaint Resolution Official (CRO) is available at every US airport it serves." }, "policy": { "notice_hours": { "value": 72, "detail": "Strictest deadline, from the restricted-items page that flags every battery-powered mobility aid \"Need approval\": \"If you require the prior permission of Qatar Airways to carry any dangerous goods, please contact us at least 72 hours prior to your flight.\" Other figures: a wheelchair can be requested \"anytime up to 48 hours before departure\" via Manage booking; a MEDIF at least 48 h and no more than 7 days before departure; the Australia plan sets only 24 h for battery-aid approval.", "src": [ "s1", "s2", "s4" ] }, "how_to_request": { "value": "Tell Qatar Airways at booking or in Manage booking (or via a local Qatar Airways office) up to 48 hours before departure; battery-powered mobility aids additionally need Qatar Airways approval", "detail": "QR: request special services through Manage booking on qatarairways.com or the app, or contact your local Qatar Airways office. Assistance to your seat with a wheelchair must be requested in advance. All battery-operated mobility aids are flagged \"Need approval\" on the restricted-items page, which asks you to contact QR \"at least 72 hours prior to your flight\" for anything needing its prior permission.", "src": [ "s1", "s2", "s4" ] }, "fee_charged": { "value": false, "detail": "\"We will provide needed assistance and carry either your wheelchair or mobility aid at no extra charge.\" The Australia access plan adds that mobility equipment is carried free \"in addition to your other checked baggage\".", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": 1, "detail": "\"One wheelchair or mobility aid per passenger is permitted at no extra charge. Charges may apply for additional items.\" Note: Qatar Airways' Australia access plan instead states two pieces of Mobility Equipment per person free of charge — the two documents disagree.", "src": [ "s1", "s4" ] }, "manual": { "allowed": { "value": true, "detail": "\"We will provide needed assistance and carry either your wheelchair or mobility aid at no extra charge\", and you can use your own chair \"wherever possible\" through the airport. The Australia access plan adds that Mobility Equipment is \"carried free of charge as checked baggage\" and that \"Manual wheelchairs must be stowed in the aircraft hold.\"", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": false, "detail": "Australia access plan: \"Manual wheelchairs must be stowed in the aircraft hold.\" Collapsible walking frames may be stowed in the cabin if crew can do so safely, and canes/crutches may be carried on board, but no wheelchair may. QR's global pages neither offer in-cabin wheelchair stowage nor give a cabin stowage size, so this is an Australia-scoped statement.", "src": [ "s4" ] }, "gate_delivery": { "value": "conditional", "detail": "\"You will be able to use your personal wheelchair or mobility aid wherever possible. However, another wheelchair will be used to take you to your allocated seat.\" Australia plan: \"In all airports other than Brisbane airport, the passenger is able to use their manual wheelchair to the departure gate\"; on arrival passengers may \"in most airports\" choose the arrival gate \"(where possible)\" or oversize baggage, generally within 30 minutes, though this \"cannot be guaranteed on all flights\".", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": 32, "detail": "From Qatar Airways' Australia access plan: each piece of mobility equipment must not exceed 32 kg, \"except mobility equipment which can travel in the upright position in the free wheel mode\". Items over 32 kg that cannot travel upright in freewheel mode \"must be carried as freight at standard freight rates\". Qatar Airways' global pages publish no weight limit.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": 27, "width_cm": 41.5, "length_cm": 89, "basis": "max_device", "detail": "Australia access plan only: \"All manual wheelchairs must fit within the size restrictions. The folded dimensions are Length 890mm x Width 415mm x 270mm\" (the 270 mm figure is unlabelled in the PDF; recorded here as height). A chair that fits but cannot travel upright is carried only if under 32 kg and the manufacturer confirms it can travel on its side. Qatar Airways' global site publishes no maximum wheelchair size — treat this as an Australia-scoped figure and confirm with QR.", "src": [ "s4" ] }, "notes": "Canes, crutches and walking sticks can be taken on board and stowed by the crew. The 890 x 415 x 270 mm folded-dimension rule and the 32 kg limit come from the Australia Disability Access Facilitation Plan, which also contains statements (a blanket lithium-battery ban, spare batteries in the hold) that the current qatarairways.com restricted-items page contradicts — treat that PDF as possibly out of date.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; Qatar Airways gives no in-cabin stowage size for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted with airline approval. The battery should be fitted with spill-resistant vent caps where feasible; if the aid cannot always be loaded, stowed, secured and unloaded upright, or does not adequately protect the battery, the battery must be removed and carried in strong, rigid, leak-tight packaging, upright, with absorbent material, marked \"BATTERY, WET, WITH WHEELCHAIR\" or \"BATTERY, WET, WITH MOBILITY AID\" plus Corrosive and Package Orientation labels, loaded in the cargo compartment.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted with airline approval: wet non-spillable, nickel metal hydride and dry (gel cell) batteries. Non-spillable batteries may not contain free or unabsorbed liquid. Removed batteries and spares must travel in strong rigid packaging in the cargo compartment. Maximum one spare wet non-spillable battery, or two spare NiMH or dry batteries.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with airline approval on the current restricted-items page. Caution: Qatar Airways' Australia Disability Access Facilitation Plan still says \"If an electric wheelchair has a lithium ion battery, it cannot be transported on a Qatar Airways flight\" — the two QR documents directly contradict each other; confirm with the airline before travelling.", "src": [ "s2", "s4" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Qatar Airways states there is no cap while the battery stays fitted: \"If the battery is attached to your mobility aid, there is no limit on its watt-hour (Wh) rating.\"", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If you however remove the battery from your mobility aid, the battery must not exceed the watt hour rating of 300Wh.\" Removed batteries must be placed in a protective pouch and carried in the passenger cabin.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may carry a maximum of one spare lithium ion battery with a Wh rating not exceeding 300 Wh, or a maximum of two spare lithium ion batteries, each with Wh rating not exceeding 160 Wh\", in a protective pouch in the cabin.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Lithium ion: one spare up to 300 Wh, or two spares up to 160 Wh each, carried in the cabin. Non-spillable: one spare wet non-spillable battery, or two spare nickel metal hydride or dry batteries, in rigid packaging in the hold. (The Australia access plan says all spare batteries must go in the hold and never in the cabin — this conflicts with the restricted-items page for lithium.)", "src": [ "s2", "s4" ] }, "removal_required": { "value": "conditional", "detail": "Only where the design or stowage requires it. QR does not require a lithium battery to be removed — it may stay attached with no Wh limit; \"if you however remove the battery\" it must not exceed 300 Wh and travels in the cabin. A spillable battery \"must be removed\" if the aid cannot always be loaded, stowed, secured and unloaded upright or does not adequately protect it; gel/dry and wet non-spillable batteries \"do not need to be disconnected or removed\".", "src": [ "s2", "s4" ] }, "terminals": { "value": true, "detail": "\"Please ensure that you take measures to prevent the unintentional activation of your mobility aid(s)\", and removed batteries must be \"properly packed in order to prevent short-circuiting or damage\". The Australia plan adds that the control box must be switched off or the key removed.", "src": [ "s2", "s4" ] }, "documentation": { "value": true, "detail": "\"Details of your wheelchair or mobility aid and batteries must be provided to our staff before travel. This will enable our staff to better assist you as well as to take adequate safety measures.\" Battery-powered aids additionally require Qatar Airways approval before carriage.", "src": [ "s1", "s2", "s4" ] } }, "allowed": { "value": "conditional", "detail": "Accepted but approval is required: \"Battery-powered wheelchairs and mobility aids will be accepted as checked baggage and kept in the aircraft hold\", and every battery-powered mobility-aid category on the restricted-items page is marked \"Need approval\". The Australia plan says approval must be sought at least 24 h before departure. Qatar Airways \"will not accept the transport of a damaged or leaking battery\".", "src": [ "s1", "s2", "s4" ] }, "max_weight_kg": { "value": null, "detail": "No fixed cap for a powered chair: the Australia access plan's 32 kg per-piece limit expressly excludes \"mobility equipment which can travel in the upright position in the free wheel mode (for example, electric wheelchair)\". Anything over 32 kg that cannot travel upright in freewheel mode must go as freight at standard rates.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": 27, "width_cm": 41.5, "length_cm": 89, "basis": "max_device", "detail": "Australia access plan only, section 7.5 \"Mobility Equipment Size Restrictions\": \"The folded dimensions are Length 890mm x Width 415mm x 270mm\", stated above the \"Electric Mobility Aids (including Power Assist Wheelchairs)\" subsection, and 7.5(c) requires that where \"an Electric or Manual Mobility Aid is Separated into parts\" every part \"must comply with the size restrictions\" and none exceed 32 kg unless loadable upright in freewheel mode. The 270 mm figure is unlabelled; recorded here as height. QR's global pages publish no powered-chair size limit.", "src": [ "s4" ] }, "gate_delivery": { "value": "conditional", "detail": "\"You will be able to use your personal wheelchair or mobility aid wherever possible.\" Australia plan: for an electric chair the default is to transfer at check-in; \"in some airports and depending on operational requirements\" a passenger may use it to the departure gate, but \"transfer at the departure gate cannot be guaranteed\" as the chair may need disassembly. On arrival the aid must pass security screening; generally returned within 30 minutes, but not guaranteed.", "src": [ "s1", "s4" ] }, "notes": "Every battery-powered mobility aid needs Qatar Airways approval before carriage (ICAO/IATA/CASA requirement). Damaged or leaking batteries are refused outright." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"On-board wheelchairs are available on our Airbus A330, A350, A380, and Boeing 777 and 787 aircraft.\" The Australia access plan confirms the facility \"is not available on narrow bodied aircraft\", so it is not available on the A320-family fleet.", "src": [ "s1", "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published per aircraft. Qatar Airways says only that its aircraft have \"hand rails in lavatories in selected aircraft\" and that \"toilets/lavatories on most of our aircraft are equipped with facilities such as hand rails\"; it does not state which aircraft have a wheelchair-accessible lavatory.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Another wheelchair will be used to take you to your allocated seat on the aircraft. In order to receive assistance to your seat, you need to make a request in advance.\" In flight, cabin crew \"can assist to and from the door of the aircraft toilet, but are not able to assist with transfers to the toilet\" — a carer is required if you cannot self-toilet, eat or take medication unaided.", "src": [ "s1", "s4" ] }, "seating": { "value": true, "detail": "\"Our aircraft have a range of mobility-friendly facilities on board, such as seats with movable armrests.\" Seat selection can be requested with the special-services request; where an accessible toilet exists on the aircraft, pre-flight editing automatically seats you near it.", "src": [ "s1", "s4" ] } }, "damage_liability": { "value": "Qatar Airways' Australia access plan states it accepts no liability for damage to a passenger's mobility aid", "detail": "The only mobility-aid liability statement Qatar Airways publishes is in its Australia Disability Access Facilitation Plan: \"whilst all reasonable care will be taken by Qatar Airways, Qatar Airways accepts no liability for any damage to the passenger's mobility aid and the passenger is responsible for taking out insurance for your mobility aid.\" On flights to/from the USA the DOT rule 14 CFR Part 382 applies regardless; a Complaint Resolution Official is available at each US airport served.", "src": [ "s1", "s4" ] }, "aircraft_hold_note": "Qatar Airways publishes no per-aircraft hold or door dimensions. Its Australia Disability Access Facilitation Plan is the only document giving numbers: all manual wheelchairs must fit folded dimensions of 890 x 415 x 270 mm (89 x 41.5 x 27 cm); each piece of mobility equipment must be under 32 kg unless it can travel upright in freewheel mode; a chair that fits but cannot travel upright is accepted only under 32 kg and with manufacturer confirmation it can travel on its side; heavier non-upright items must be sent as freight. On-board wheelchairs exist on the A330, A350, A380, 777 and 787 but not on narrowbodies." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Qatar Airways' current restricted-items page publishes a good mobility-aid battery table: no watt-hour limit while a lithium battery stays attached, 300 Wh once removed (spares: 1 x 300 Wh or 2 x 160 Wh, in the cabin in a protective pouch), plus full spillable and non-spillable handling rules. Every battery-powered mobility aid is marked \"Need approval\". MAJOR CONTRADICTION a human must resolve: Qatar Airways' own Australia Disability Access Facilitation Plan (linked from the current disability page) still says lithium-ion electric wheelchairs \"cannot be transported on a Qatar Airways flight\" and that spare batteries must go in the hold, never the cabin - the exact opposite of the restricted-items page. That PDF is also the only source for the 32 kg / 890 x 415 x 270 mm size rules, for the two-mobility-items allowance (the global page says one), and for the statement that QR \"accepts no liability for any damage to the passenger's mobility aid\". Qatar Airways' /accessibility.html page is a digital-accessibility statement, not a mobility policy; the mobility content is at /services-special/disability-and-medical.html. The Arabic site was not needed - the English content is the fuller version.", "searched_urls": [ "https://www.qatarairways.com/en/special-assistance.html", "https://www.qatarairways.com/en-qa/special-assistance.html", "https://www.qatarairways.com/en-qa/services-special/accessibility.html", "https://www.qatarairways.com/en-qa/services-special/disability-and-medical.html", "https://www.qatarairways.com/en-qa/baggage/restricted.html", "https://www.qatarairways.com/en-qa/baggage/allowance.html", "https://www.qatarairways.com/en/help/faq.html", "https://www.qatarairways.com/en/legal/conditions-of-carriage.html", "https://www.qatarairways.com/content/dam/documents/mobility-and-medical/australia-disability-access-facilitation-plan.pdf", "https://www.qatarairways.com/en/help/medical-form.html", "https://www.qatarairways.com/en-qa/services-special.html" ] } }, { "schema_version": "1.1", "slug": "qazaq-air", "name": "Qazaq Air", "iata_code": "IQ", "icao_code": "QAZ", "country": "Kazakhstan", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.vietjetqazaqstan.kz", "sources": [ { "id": "s1", "title": "Helpful information — Transportation of passengers with disabilities, sick passengers", "url": "https://www.vietjetqazaqstan.kz/en/helpful-information", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "General Rules for Air Transportation of Passengers and Baggage by QAZAQ AIR JSC, English version 20260227 (PDF)", "url": "https://media.vietjetqazaqstan.kz/vjq-media/terms-and-conditions/%D0%9F%D1%80%D0%B0%D0%B2%D0%B8%D0%BB%D0%B0_%D0%BF%D0%B5%D1%80%D0%B5%D0%B2%D0%BE%D0%B7%D0%BA%D0%B8_%D0%BF%D0%B0%D1%81%D1%81%D0%B0%D0%B6%D0%B8%D1%80%D0%BE%D0%B2_%D0%B8_%D0%B1%D0%B0%D0%B3%D0%B0%D0%B6%D0%B0_en_20260227_8c022a2b704547c19efc71aaa0eb4f24.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact us", "url": "https://www.vietjetqazaqstan.kz/en/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage service", "url": "https://www.vietjetqazaqstan.kz/en/baggage-service", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Terms and conditions (Rules of Air Carriage of Passengers and Baggage index)", "url": "https://www.vietjetqazaqstan.kz/en/terms-and-conditions", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Kazakhstan — Call Center (special-assistance requests)", "number": "+7 727 356 1414", "hours": "08:00-17:00, Monday-Friday", "region": "KZ", "src": [ "s3", "s4" ] }, { "label": "Kazakhstan — Astana office line", "number": "+7 717 254 6760", "hours": "08:00-22:00 local time, Monday-Sunday", "region": "KZ", "src": [ "s3" ] } ], "email": [ { "label": "Call Center — the address the disability page tells passengers with reduced mobility to write to", "address": "info@vietjetqazaqstan.kz", "src": [ "s1", "s3" ] }, { "label": "Astana office", "address": "office@vietjetqazaqstan.kz", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Transportation of passengers with disabilities, sick passengers (Helpful information)", "url": "https://www.vietjetqazaqstan.kz/en/helpful-information", "src": [ "s1" ] }, { "label": "General Rules for Air Transportation of Passengers and Baggage (PDF) — arts. 10.4-10.8 and 11.4.3 / 11.4.7.2.2", "url": "https://media.vietjetqazaqstan.kz/vjq-media/terms-and-conditions/%D0%9F%D1%80%D0%B0%D0%B2%D0%B8%D0%BB%D0%B0_%D0%BF%D0%B5%D1%80%D0%B5%D0%B2%D0%BE%D0%B7%D0%BA%D0%B8_%D0%BF%D0%B0%D1%81%D1%81%D0%B0%D0%B6%D0%B8%D1%80%D0%BE%D0%B2_%D0%B8_%D0%B1%D0%B0%D0%B3%D0%B0%D0%B6%D0%B0_en_20260227_8c022a2b704547c19efc71aaa0eb4f24.pdf", "src": [ "s2", "s5" ] }, { "label": "Baggage service (allowances and prohibited items)", "url": "https://www.vietjetqazaqstan.kz/en/baggage-service", "src": [ "s4" ] } ], "notes": "The airline now trades as Vietjet Qazaqstan — its own footer reads 'QAZAQ AIR JSC operates under the trademark Vietjet Qazaqstan'. The former domain qazaqair.com is no longer the airline's: it now serves a domain-for-sale parking page. There is no dedicated accessibility phone line, no TTY/relay and no online assistance-request form; requests go through the booking and the general Call Center." }, "policy": { "notice_hours": { "value": 120, "detail": "Five calendar days. Rules art. 10.4.1.10: the SSR for a passenger with reduced mobility should be in the booking 'no later than 5 calendar days before the flight departure', and the ticket is only issued after the airline confirms the special request. Arts. 11.4.3 and 11.4.7.2.2(G) repeat the five-day deadline for any battery-powered wheelchair.", "src": [ "s2", "s1" ] }, "how_to_request": { "value": "Declare the disability at booking together with the wheelchair's dimensions, weight and battery type, and get the airline's confirmation; questions to the Call Center +7 727 356 1414 or info@vietjetqazaqstan.kz", "detail": "Rules art. 10.4.1.9: passengers must inform the airline at booking of their disability and of the size, weight and other characteristics of their own vehicle, 'including the availability and technical characteristics of batteries'. Advance booking is a precondition of carriage (art. 10.8.2). A medical certificate is required from anyone needing special assistance (art. 10.4.1.11).", "src": [ "s2", "s1" ] }, "fee_charged": { "value": false, "detail": "Rules art. 10.5.13: 'medicines, wheelchairs, and crutches are transported free of charge and are not included in the free baggage allowance'; art. 10.8.4: 'Wheelchairs are transported in the aircraft hold free of charge, in addition to the established free baggage allowance'; art. 2.6.1 gives disabled and reduced-mobility passengers the right to carry personal wheelchairs as baggage free of charge.", "src": [ "s2", "s1" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. The rules say wheelchairs (plural) and crutches are carried free outside the baggage allowance but never state how many devices a passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs (code WCMP in the airline's own table, Rules art. 10.8.7) are carried in the hold free of charge in addition to the baggage allowance. Advance booking of a reduced-mobility passenger is a precondition of carriage.", "src": [ "s2" ] }, "cabin_stowage": { "value": true, "detail": "Rules art. 10.5.13: folding wheelchairs may be carried in the passenger cabin where 'the weight and dimensions of which allow them to be safely placed in the cabin of an aircraft on a shelf above the passenger seat or under the seat in front'. The help page repeats: 'Foldable wheelchairs may be taken into the cabin if size limits allow'.", "src": [ "s2", "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. The rules say only that a passenger is taken to and from the aircraft by an authorised agent and via the airport medical centre (arts. 10.5.11, 10.8.5); nothing states where the passenger's own chair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a wheelchair is published; the passenger simply has to declare the chair's weight at booking.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published; the passenger must declare the chair's overall dimensions at booking (Rules art. 10.4.1.9).", "src": [], "basis": null }, "notes": "Rules art. 10.4.1.11 makes a medical certificate mandatory for any passenger needing special assistance at the airport or on board, valid for the flight date; a new certificate is required if the passenger's condition deteriorates. The help page adds that the number of reduced-mobility passengers on board must not exceed the number of cabin crew available to assist their evacuation, and that a passenger unable to care for themselves without an escort may be refused.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No wheelchair-specific cabin figure is published. The rule is qualitative: the folded chair must fit safely on the overhead shelf or under the seat in front. The airline's general carry-on box is 56 x 36 x 23 cm and 7 kg (10 kg in SkyBoss), but it is not cited in the wheelchair clause.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted (Rules art. 11.4.3(c)). The chair is loaded, secured and unloaded upright; terminals protected against short circuit; vent plugs where possible. If it cannot be kept upright the battery is removed and carried in the hold in leak-tight rigid packaging with absorbent material, labelled 'BATTERY, WET, WITH WHEELCHAIR' plus corrosive and orientation labels.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Accepted (Rules art. 11.4.3(b)): non-spillable batteries meeting IATA special provision A67, nickel-metal hydride meeting A199, or dry batteries meeting A123. The battery may stay securely attached with circuits insulated, or be removed per the manufacturer's instructions; removed and spare batteries travel in the HOLD in strong rigid packaging.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only with the airline's approval: Rules art. 11.4.7.2 heads its list \"The following types of lithium batteries require airline approval and can be carried as baggage\", and art. 11.4.7.2.2 (wheelchairs) requires that \"Passengers should send a request for transportation of this type of baggage to the airline five days before departure and receive confirmation of the possibility of such transportation.\" Battery type must pass each UN Manual of Tests and Criteria Part III s.38.3 test; chair secured with slings or straps; no Wh limit if the battery stays installed, 300 Wh if removed.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Explicit note in Rules art. 11.4.7.2.2(C): 'If the lithium battery(s) remains installed in the vehicle, there is no watt-hour limit.' The battery must be protected by the chair's structure, securely attached, and its electrical circuits insulated per the manufacturer's instructions.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Rules art. 11.4.7.2.2(C): where the battery is removed by the user per the manufacturer's instructions, 'the energy consumption of each battery removed from the vehicle should not exceed 300 Wh'. Removed batteries travel in the cabin, each in a protective bag.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Rules art. 11.4.7.2.2(D): 'A passenger can carry only one spare lithium-ion battery with an energy capacity of no more than 300 Wh or two batteries with an energy capacity of no more than 160 Wh.' Spares travel in the cabin, protected from damage.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one spare up to 300 Wh, or two spares each up to 160 Wh, carried in the cabin. Non-lithium (Rules art. 11.4.3(b)): one spare non-spillable battery (A67), or two spare nickel-metal hydride (A199) or dry (A123) batteries — those travel in the hold in strong rigid packaging.", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "No. For every chemistry the battery may stay in the chair if it is protected by the chair's structure, securely attached and the electrical circuits are insulated per the manufacturer's instructions. Removal is required only for a spillable battery when the chair cannot be kept upright or the battery is not properly protected.", "src": [ "s2" ] }, "terminals": { "value": "Battery terminals must be protected against short circuit (for example taped to the battery casing); an installed battery must be securely attached with its electrical circuits insulated per the manufacturer's instructions", "detail": "Rules arts. 11.4.3(b)(c) and 11.4.7.2.2(C). Removed and spare lithium batteries go in the cabin, each in a protective bag; removed and spare non-spillable, NiMH, dry and spillable batteries go in the hold in strong rigid packaging. The aircraft commander must be told where the chair and any packed battery are.", "src": [ "s2" ] }, "documentation": { "value": "Lithium batteries must meet UN Manual of Tests and Criteria Part III section 38.3, and 'the battery capacity must be checked, and transportation without marking or corresponding certificate is not allowed'; for non-lithium chairs the passenger must confirm the battery conforms to IATA special provision A67, A199 or A123", "detail": "Rules arts. 11.4.7.2.2(A) and (H) and 11.4.3(b). A medical certificate is also required from any passenger who needs special assistance (art. 10.4.1.11).", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Battery wheelchairs are carried only with the airline's approval: 'Passengers should send a request for transportation of this type of baggage to the airline five days before departure and receive confirmation of the possibility of such transportation' (Rules arts. 11.4.3(b), 11.4.3(c) and 11.4.7.2.2(G)). The airline codes them WCBD (dry), WCBW (liquid) and WCLB (lithium-ion).", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight cap is published for a powered wheelchair; the passenger declares the weight at booking.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. The rules do not say where a checked powered wheelchair is returned to the passenger.", "src": [] }, "notes": "The website's prohibited-items lists ban 'small personal motorized mobility devices powered by lithium-ion batteries' and 'lithium-battery-powered motorized vehicles'. Rules art. 11.4.1(o) makes clear that this means monowheels, segways, hoverboards and gyroscooters — wheelchairs and mobility aids are separately permitted under arts. 11.4.3 and 11.4.7.2.2." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Rules art. 10.8.6: 'Special wheelchairs available at airport medical centers/services/organizations are used to transport sick passengers around the cabin on board the aircraft.' The aisle chair therefore comes from the departure airport's medical service rather than being carried on the aircraft, so availability depends on the airport.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Neither the disability page nor the carriage rules mention an accessible lavatory or on-board lavatory assistance.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Rules art. 10.5.11: 'When transporting persons with disabilities and people with limited mobility, an authorized agent accompanies them to/from the aircraft'; art. 10.8.6 provides an aisle chair from the airport medical service to move the passenger within the cabin. Boarding is first and disembarkation last (art. 10.5.12).", "src": [ "s2" ] }, "seating": { "value": "Emergency-exit rows are not permitted; a seat designated for the category is allocated at check-in and, where seats are free, the adjacent seat is left vacant", "detail": "Rules art. 10.8.3 and the disability page: seating must not obstruct access to emergency exits, accompanying persons are seated next to the passenger. Nothing is published about movable armrests.", "src": [ "s2", "s1" ] } }, "damage_liability": { "value": "Domestic carriage: the declared value if one was declared, otherwise the amount by which the baggage's value has fallen, or its full cost if it cannot be repaired; international carriage: the Warsaw/Hague and Montreal Conventions", "detail": "Rules arts. 13.1.3 and 13.1.4; art. 13.2.1 caps liability at actual direct losses. Nothing specific to mobility aids is published, and no waiver form is mentioned — the disability page states that 'signing a waiver of claims against the Airline is not required'.", "src": [ "s2", "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Identity check for a human: the IATA member is QAZAQ AIR JSC, but the airline now trades as Vietjet Qazaqstan and its site is vietjetqazaqstan.kz — the old qazaqair.com is a parked domain-for-sale page and must not be linked. Two things a wheelchair user needs to know that no field captures cleanly: (1) the airline requires a valid medical certificate from ANY passenger who needs special assistance at the airport or on board (art. 10.4.1.11), which in practice catches most wheelchair users and is far stricter than the usual industry position that a mobility impairment needs no medical clearance; (2) the number of reduced-mobility passengers per flight must not exceed the number of cabin crew able to assist their evacuation, and stretcher carriage is refused outright for lack of aircraft capability (the site's own wording refers to 'DH flights'). The battery rules are a faithful transcription of the IATA DGR mobility-aid provisions, including the explicit 'no watt-hour limit' when the lithium battery stays installed. Everything above is from the airline's English pages and its English-language carriage-rules PDF; the dangerous-goods block on the help page is published in Russian only.", "searched_urls": [ "https://www.qazaqair.com/", "https://www.vietjetqazaqstan.kz/", "https://www.vietjetqazaqstan.kz/en", "https://www.vietjetqazaqstan.kz/en/helpful-information", "https://www.vietjetqazaqstan.kz/en/terms-and-conditions", "https://www.vietjetqazaqstan.kz/en/baggage-service", "https://www.vietjetqazaqstan.kz/en/contact-us", "https://www.vietjetqazaqstan.kz/en/addon-service", "https://www.vietjetqazaqstan.kz/en/my-request", "https://media.vietjetqazaqstan.kz/vjq-media/terms-and-conditions/%D0%9F%D1%80%D0%B0%D0%B2%D0%B8%D0%BB%D0%B0_%D0%BF%D0%B5%D1%80%D0%B5%D0%B2%D0%BE%D0%B7%D0%BA%D0%B8_%D0%BF%D0%B0%D1%81%D1%81%D0%B0%D0%B6%D0%B8%D1%80%D0%BE%D0%B2_%D0%B8_%D0%B1%D0%B0%D0%B3%D0%B0%D0%B6%D0%B0_en_20260227_8c022a2b704547c19efc71aaa0eb4f24.pdf" ] } }, { "schema_version": "1.1", "slug": "qingdao-airlines", "name": "Qingdao Airlines", "iata_code": "QW", "icao_code": "QDA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.qdairlines.com", "sources": [ { "id": "s1", "title": "青岛航空残疾人运输服务方案 (Qingdao Airlines disabled-passenger air transport service scheme, PDF)", "url": "https://dfsb2c.qdairlines.com/group1/M00/0D/81/Ch4VOGjUn5mAYKJaAAOJcIeoRY4859.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "特殊旅客 (Special passengers)", "url": "https://www.qdairlines.com/articles?cur=103&par=53", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "锂电池、充电宝运输规定 (Lithium battery and power bank carriage rules)", "url": "https://www.qdairlines.com/articles?cur=364&par=348", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "青岛航空股份有限公司旅客、行李国内运输总条件, version 20260701 (Domestic conditions of carriage, PDF)", "url": "https://dfsb2c.qdairlines.com/group1/M00/11/1F/Ch4VN2pEaOCAZQ3IAAl1Piw_Jr8995.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "联系我们 (Contact us)", "url": "https://www.qdairlines.com/articles?cur=93&par=29", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "免费托运行李 (Free checked baggage allowance)", "url": "https://www.qdairlines.com/articles?cur=354&par=348", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — 24-hour service hotline 0532-96630 (wheelchair service and special-assistance requests)", "number": "+86 532 96630", "hours": "24 hours", "region": "CN", "src": [ "s1", "s2", "s5" ] } ], "email": [ { "label": "Passenger complaints (客运投诉)", "address": "fuwufazhan@qdairlines.com", "src": [ "s2" ] }, { "label": "Comments and suggestions mailbox (意见、建议监督邮箱)", "address": "yxwdlr@qdairlines.com", "src": [ "s5" ] } ], "web_form": [], "relay": [ { "label": "Online customer service (在线客服)", "detail": "Web chat via the qdairlines.com footer, staffed 08:00-20:00. No TTY, text-relay or video-relay service is published; deaf and hearing-impaired passengers are asked to state their preferred communication method before travel.", "src": [ "s2", "s1" ] } ], "policy_pages": [ { "label": "残疾人运输服务方案 — disabled-passenger transport service scheme (PDF)", "url": "https://dfsb2c.qdairlines.com/group1/M00/0D/81/Ch4VOGjUn5mAYKJaAAOJcIeoRY4859.pdf", "src": [ "s1" ] }, { "label": "特殊旅客 — special passengers", "url": "https://www.qdairlines.com/articles?cur=103&par=53", "src": [ "s2" ] }, { "label": "锂电池、充电宝运输规定 — lithium battery rules", "url": "https://www.qdairlines.com/articles?cur=364&par=348", "src": [ "s3" ] }, { "label": "国内旅客、行李运输总条件 — domestic conditions of carriage (PDF)", "url": "https://dfsb2c.qdairlines.com/group1/M00/11/1F/Ch4VN2pEaOCAZQ3IAAl1Piw_Jr8995.pdf", "src": [ "s4" ] } ], "notes": "Everything is published in Chinese only; no English accessibility page exists. All special-assistance requests go through the 0532-96630 hotline or a Qingdao Airlines direct ticket office. Article 9 of the disability scheme obliges the airline to answer a request within 24 hours." }, "policy": { "notice_hours": { "value": 48, "detail": "Disability scheme art. 9: checking a powered wheelchair, the on-board narrow aisle chair, medical oxygen, group service and a cabin service dog must be requested at booking and no later than 48 hours before departure; Qingdao Airlines answers within 24 hours. Ramp and stair wheelchairs (WCHR/WCHS) have no deadline. Powered chairs must be handed over 2 h before check-in closes.", "src": [ "s1", "s2", "s4" ] }, "how_to_request": { "value": "Call the 24-hour hotline 0532-96630 or apply at a Qingdao Airlines direct ticket office, at booking where possible", "detail": "The special-passenger page asks sick, injured, disabled and pregnant passengers to phone 0532-96630 before buying the ticket. WCHS and WCHC together are capped at 2 passengers per flight segment, so the service can run out.", "src": [ "s1", "s2", "s4" ] }, "fee_charged": { "value": false, "detail": "Domestic conditions of carriage 11.6.1(8): mobility aids a disabled passenger must carry (folding wheelchair, walking stick, prosthesis etc.) do not count against the free baggage allowance and are carried free. Wheelchair passengers may check one wheelchair or other mobility aid free of charge on top of their allowance.", "src": [ "s4", "s2", "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "'除规定的免费行李额外，可免费托运一部轮椅或其它辅助设备' — one wheelchair or other mobility aid checked free in addition to the free baggage allowance. Disability scheme art. 26 repeats this as one free checked aid beyond the small aids that may go in the cabin under art. 25.", "src": [ "s1", "s2", "s4" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried. A non-folding manual chair must be checked at the check-in counter; a folding chair may be taken into the cabin if there is stowage space, otherwise it is checked free of charge.", "src": [ "s4", "s1" ] }, "cabin_stowage": { "value": true, "detail": "Conditions of carriage 10.6.3(4) and disability scheme art. 25 list 折叠轮椅 (folding wheelchair) among the small aids that may be taken into the cabin, allocated first-come first-served where the cabin has stowage space; where there is none the aid is checked free. NOTE: the special-passenger web page contradicts this, stating flatly that a passenger's own wheelchair may not be brought into the cabin.", "src": [ "s4", "s1" ] }, "gate_delivery": { "value": true, "detail": "Disability scheme art. 29: a checked mobility aid must be the first item taken out of the hold and delivered to the cabin door as quickly as possible; art. 16: a passenger who prefers to use their own chair may keep it as far as the cabin door; art. 30: delivery in the baggage hall instead if the passenger asks.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a wheelchair. Qingdao Airlines' general domestic checked-baggage limit is 50 kg per piece, but the airline does not state that it applies to mobility aids.", "src": [ "s6" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published. The generic domestic checked-baggage envelope is 40 x 60 x 100 cm per piece, but Qingdao Airlines does not apply it to mobility aids in any published text.", "src": [ "s6" ], "basis": null }, "notes": "Disability scheme art. 6: on the A320/A321 fleet no more than 3 categories of mobility-impaired passenger per segment, and unaccompanied passengers who would need help in an evacuation are capped at 4 (A320) or 6 (A321); above that, companions must be added 1:1. Conditions of carriage 10.6.3(5): boarding wheelchair (WCHS) plus on-board wheelchair (WCHC) are capped at 2 passengers per flight segment. A wheelchair user who cannot move at all must travel with a safety assistant when flying alone.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No cabin stowage dimensions are published; the rule is only that the aid must be small and needed during the journey, and that space is allocated first-come first-served.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted. If the aid can always be kept upright, with the battery firmly fixed and the circuit disconnected, the battery stays installed with short-circuit protection. Otherwise it is removed per the manufacturer's instructions and carried in the hold in leak-tight rigid packaging with absorbent material, upright, marked 'BATTERY, WITH WHEELCHAIR 轮椅电池' plus corrosive and 'this way up' labels.", "src": [ "s1", "s4" ] }, "non_spillable": { "value": true, "detail": "Non-spillable wet, nickel-metal hydride and dry batteries are accepted. If firmly fixed, adequately protected and with the circuit disconnected, the battery need not be removed; otherwise it is removed per the manufacturer's instructions and carried in the HOLD in strong rigid packaging with short-circuit protection.", "src": [ "s1", "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only with the airline's approval: lithium-battery wheelchairs/mobility aids are item 3) of the list that \"须经青岛航空批准后，方可按要求运输\" (may be carried only after Qingdao Airlines' approval). Batteries must meet UN Manual of Tests and Criteria Part III sub-section 38.3; if the battery is firmly fixed to the chair, adequately protected and the circuit is disconnected it need not be removed and there is no Wh cap, otherwise each removed battery must not exceed 300 Wh. A battery whose rated energy cannot be established is refused.", "src": [ "s3", "s1", "s4" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Explicit: if the battery is firmly fixed to the chair, adequately protected and the current disconnected — all three at once — '电池无需拆卸且没有容量（Wh）限制', the battery need not be removed and there is no watt-hour capacity limit.", "src": [ "s3", "s1", "s4" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the three conditions cannot be met the battery must be removed per the manufacturer's instructions and '卸下的每块电池额定能量不得超过300Wh' — each removed battery must not exceed 300 Wh. Removed batteries travel in the cabin as hand baggage with short-circuit protection.", "src": [ "s3", "s1", "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Each passenger may carry at most one spare of no more than 300 Wh, or two spares each of no more than 160 Wh, in the cabin as hand baggage with short-circuit protection.", "src": [ "s3", "s1", "s4" ] }, "spares_allowed": { "value": 2, "detail": "Lithium: one spare up to 300 Wh, or two spares each up to 160 Wh, in the cabin. Non-spillable wet battery (special provision A67): one spare. Dry (A123) and nickel-metal hydride (A199): two spares — these non-lithium spares travel in the hold in strong rigid packaging.", "src": [ "s1", "s3", "s4" ] }, "removal_required": { "value": false, "detail": "Removal is only the fallback. For every battery type the battery may stay installed if it is firmly fixed to the chair, adequately protected and the circuit is disconnected (spillable batteries additionally need the aid to be kept upright at all times).", "src": [ "s1", "s3", "s4" ] }, "terminals": { "value": "Battery firmly fixed to the chair, adequately protected and the electrical circuit disconnected; removed and spare batteries must be protected against short circuit", "detail": "The same three-condition test governs lithium, non-spillable and spillable batteries. Removed lithium batteries go in the cabin; removed non-spillable and spillable batteries go in the hold in strong rigid packaging.", "src": [ "s1", "s3", "s4" ] }, "documentation": { "value": "Lithium batteries must meet UN Manual of Tests and Criteria Part III sub-section 38.3; a battery with no determinable watt-hour rating is refused", "detail": "'锂电池所属类型必须符合联合国《试验和标准手册》第III部分第38.3小节规定的每项试验的要求，电池额定值无法确定的禁止运输.' Removal must follow the manufacturer's instructions. No medical certificate is normally required for a passenger with a long-term physical, mental, intellectual or sensory impairment.", "src": [ "s3", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Powered wheelchairs are accepted but must be checked (never carried in the cabin), must be requested at booking and no later than 48 h before departure, must be handed over 2 h before check-in closes, and the lithium-battery rules place wheelchair batteries in the category that 'may only be carried after approval by Qingdao Airlines'.", "src": [ "s1", "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Disability scheme arts. 29-31: checked mobility aids are unloaded first, delivered to the cabin door as soon as possible, take priority over other cargo and baggage, and must travel on the same aircraft as the passenger; delivery in the baggage hall instead if the passenger asks.", "src": [ "s1" ] }, "notes": "Powered wheelchairs must always be checked — the conditions of carriage state that a passenger's own non-folding manual or battery-powered chair has to be checked at the check-in counter — and must be handed over 2 hours before ordinary check-in closes." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Disability scheme art. 15 obliges Qingdao Airlines to provide, free of charge, boarding and disembarking aids including the 机上专用窄型轮椅 (on-board narrow aisle chair). It must be requested at booking and no later than 48 h before departure (art. 9(3)); art. 35(3) qualifies lavatory assistance with it as available 'if a dedicated on-board narrow wheelchair is fitted'.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Disability scheme art. 11(4) only promises that, on request, Qingdao Airlines will tell the passenger whether the aircraft has an accessible lavatory. The fleet is A320/A321.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Disability scheme art. 35: cabin crew assist with moving to and from the seat, preparing meals, using the on-board wheelchair to and from the lavatory (where fitted), escorting partly ambulatory passengers to the lavatory, and stowing and retrieving aids kept in the cabin.", "src": [ "s1" ] }, "seating": { "value": "Emergency-exit seats not permitted; a movable-armrest aisle seat is provided where the passenger cannot transfer into a fixed-armrest aisle seat", "detail": "Disability scheme arts. 19-20: no other seat may be withheld or imposed; a companion is seated next to the passenger; a service-dog user or a passenger with restricted leg movement gets a front-row or extra-legroom aisle seat. Priority boarding and staggered disembarkation apply (art. 22).", "src": [ "s1" ] } }, "damage_liability": { "value": "Baggage liability follows the PRC Civil Aviation Law and the CAAC-published limits; Qingdao Airlines may not require a disabled passenger to sign away the right to claim for a damaged or lost mobility aid", "detail": "Disability scheme art. 32 forbids any waiver document except for damage already present when the aid was accepted; art. 28 requires the airline to package the aid and any removed parts. Conditions of carriage 16.3: damage is paid as the loss of value or the repair cost, capped at the statutory limit. A declared value may be bought (max RMB 8,000 per passenger, surcharge 5 per mille of the excess).", "src": [ "s1", "s4" ] }, "aircraft_hold_note": "Fleet is Airbus A320/A321 only. No hold-door or hold-compartment dimensions are published. The generic domestic checked-baggage envelope is 40 x 60 x 100 cm and 50 kg per piece, but Qingdao Airlines nowhere states that it applies to a wheelchair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Contradiction a human should re-check: the 特殊旅客 (special passengers) web page says flatly '旅客自备轮椅不得带入客舱内' — a passenger's own wheelchair may not be brought into the cabin — while the current domestic conditions of carriage (version 20260701, clause 10.6.3(4)) and the disability transport scheme (art. 25) both list 折叠轮椅, a folding wheelchair, among the aids that may be taken into the cabin subject to available space. The special-passenger page itself says the conditions of carriage prevail, so this record follows the conditions of carriage. Hard capacity caps matter here: WCHS + WCHC combined are limited to 2 passengers per flight segment, and unaccompanied passengers who would need help evacuating are capped at 4 on the A320 and 6 on the A321. A wheelchair user who cannot move at all must travel with a safety assistant when flying alone. Everything is Chinese-language only; details above are translated from the Chinese originals. The article pages are a single-page app — the canonical deep links are https://www.qdairlines.com/articles?cur=&par=, and the content was also read through the site's own API at /api/common/v1/nop/article/get?articleId=...", "searched_urls": [ "https://www.qdairlines.com/", "https://www.qdairlines.com/articles?cur=103&par=19", "https://www.qdairlines.com/articles?cur=103&par=53", "https://www.qdairlines.com/articles?cur=364&par=348", "https://www.qdairlines.com/articles?cur=362&par=348", "https://www.qdairlines.com/articles?cur=354&par=348", "https://www.qdairlines.com/articles?cur=93&par=29", "https://www.qdairlines.com/articles?cur=111&par=57", "https://www.qdairlines.com/api/common/v1/nop/webMenuAndSub/list", "https://www.qdairlines.com/api/common/v1/nop/article/get?articleId=5172", "https://www.qdairlines.com/api/common/v1/nop/article/get?articleId=5170", "https://www.qdairlines.com/api/common/v1/nop/article/get?articleId=5166", "https://www.qdairlines.com/api/common/v1/nop/article/get?articleId=3517", "https://www.qdairlines.com/api/common/v1/nop/article/get?articleId=4924", "https://dfsb2c.qdairlines.com/group1/M00/0D/81/Ch4VOGjUn5mAYKJaAAOJcIeoRY4859.pdf", "https://dfsb2c.qdairlines.com/group1/M00/11/1F/Ch4VN2pEaOCAZQ3IAAl1Piw_Jr8995.pdf", "https://www.qdairlines.com/service/suggest" ] } }, { "schema_version": "1.1", "slug": "red-sea-airlines", "name": "Red Sea Airlines", "iata_code": "4S", "icao_code": "RSX", "country": "Egypt", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://redseaairlines.com", "sources": [ { "id": "s1", "title": "Baggage (free allowance; lost, delayed or damaged luggage)", "url": "https://redseaairlines.com/content/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Before Check-in (prohibited items, charter regulations)", "url": "https://redseaairlines.com/content/before-check-in", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Services (onboard experience, meet and assist, seat selection, fast track)", "url": "https://redseaairlines.com/content/services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contacts", "url": "https://redseaairlines.com/contacts", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Traveling While Pregnant", "url": "https://redseaairlines.com/content/traveling-while-pregnant", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "IATA airline member record — Red Sea Airlines (4S / RSX, Egypt)", "url": "https://www.iata.org/en/about/members/airline-list/red-sea-airlines/612/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Egypt — general enquiries (the only number published; no accessibility line exists)", "number": "+20 102 9993822", "region": "EG", "src": [ "s4" ] } ], "email": [ { "label": "General sales and enquiries (the only public mailbox for booking requests)", "address": "sales@redseaairlines.com", "src": [ "s4" ] }, { "label": "Damaged, delayed or lost baggage claims", "address": "baggage.handling@redseaairlines.com", "src": [ "s1" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Baggage", "url": "https://redseaairlines.com/content/baggage", "src": [ "s1" ] }, { "label": "Before Check-in — prohibited items", "url": "https://redseaairlines.com/content/before-check-in", "src": [ "s2" ] }, { "label": "Contacts", "url": "https://redseaairlines.com/contacts", "src": [ "s4" ] } ], "notes": "There is no disability desk, no special-assistance email, no assistance-request form and no TTY/relay. The site's whole Information menu is About Us, Baggage, Transportation of Pets, Traveling While Pregnant, Services, Before Check-in and Contacts — nothing on disability. A wheelchair user has to phone or email the general sales channel. Head office: 8 Mokhtar Saeid, Golf Land, Misr El Gedida, Cairo, Egypt." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline for assistance or mobility aids is published anywhere on redseaairlines.com.", "src": [] }, "how_to_request": { "value": null, "detail": "No assistance-request process is published. The site offers no wheelchair or special-assistance option; the only published channels are the general phone +20 102 9993822 and sales@redseaairlines.com.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published. Red Sea Airlines says nothing about whether a mobility aid is carried free or counts against the one-piece checked allowance (203 cm total dimensions, 15 or 20 kg depending on fare).", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published; mobility aids are not mentioned in the baggage rules.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Red Sea Airlines' baggage and pre-check-in pages never mention wheelchairs, crutches or mobility aids, in English or in the Russian version of the site.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. The only cabin rule given is the general hand-luggage limit of 55 x 40 x 20 cm and 5 kg; no folding-wheelchair provision is stated.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. Nothing is said about where a checked mobility aid is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. The general checked allowance is one piece of 15 kg or 20 kg depending on fare, but the airline does not say whether a wheelchair is treated as baggage at all.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. The general checked-baggage rule is one piece of no more than 203 cm total (length + width + height); nothing is published for a wheelchair.", "src": [ "s1" ], "basis": null }, "notes": "The airline does publish special-category rules for pregnant passengers (indemnity form; 'fit to fly' certificate valid 7 days for weeks 29-36) and for pets, so the absence of any disability content is a gap in the published rules rather than a bare site.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; no in-cabin wheelchair stowage rule exists on the site.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published; the site contains no wheelchair-battery rules of any kind.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published; the site contains no wheelchair-battery rules of any kind.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. The only battery text on the site concerns power banks, which must be in hand luggage with short-circuit protection; wheelchair batteries are not addressed.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on redseaairlines.com. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on redseaairlines.com. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on redseaairlines.com. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. No spare-battery count is given for mobility aids, and the general power-bank text gives no number either.", "src": [] }, "removal_required": { "value": null, "detail": "Not published; the airline gives no instruction on whether a wheelchair battery must be removed.", "src": [] }, "terminals": { "value": null, "detail": "Not published for mobility aids. The only related instruction is that power banks in hand luggage must meet 'short-circuit protection requirements'.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published; no battery spec sheet, MSDS or form is mentioned.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Powered wheelchairs are not mentioned. The prohibited-items list bans 'power banks/batteries' from both carry-on and checked baggage, then adds that power banks must travel in hand luggage with short-circuit protection; no exception for mobility-aid batteries is stated either way.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "The prohibited-items list on the Before Check-in page bans 'power banks/batteries' outright in both cabin and hold before immediately qualifying that power banks must be carried in hand luggage. Taken literally it would ban every battery; in practice it is aimed at power banks. Either way the airline gives a power-chair user nothing to rely on and the battery must be cleared by phone before travel." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. The fleet is described only as Boeing 737-800; no on-board aisle chair is mentioned.", "src": [ "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. The Services page offers paid 'Meet and Assist Services ... including ramp assistance and fast track', but this is sold as a convenience product and is not described as disability assistance.", "src": [ "s3" ] }, "seating": { "value": null, "detail": "Not published for disabled passengers. Seat selection (window, aisle, extra legroom) is sold as a paid option on the Boeing 737-800; no movable-armrest, bulkhead or exit-row rule is stated.", "src": [ "s3" ] } }, "damage_liability": { "value": null, "detail": "No liability limit or mobility-aid damage rule is published. Only a claims process: report to Lost & Found at the arrival airport and complete the paperwork before leaving the arrival zone, then send the report, bag tag and photos to baggage.handling@redseaairlines.com.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "VERDICT RE-VERIFIED 2026-07-29 and CONFIRMED: Red Sea Airlines (4S / RSX, Egypt) publishes nothing at all about wheelchairs, mobility aids, disability assistance or mobility-aid batteries. This is now proven from the airline's own content API rather than inferred from browsing. DOCUMENT CLASSES CHECKED. (1) CONDITIONS OF CARRIAGE: none exists. The site's CMS index — GET /api/v1/public/page-contents, the same endpoint the website itself uses to build its Information menu — returns exactly EIGHT content pages and no more: About Us, Baggage, Transportation of Pets, Traveling While Pregnant, Services, Before Check-in, Terms Of Use, Privacy Policy. 'Terms Of Use' is a website terms-of-use agreement ('The Site provides the following services: IT Software'), not a contract of carriage. More tellingly, the airline's own configuration (GET /api/v1/public/site-values) contains a slot named BAGS_CARRIAGE_RULES_LINK whose value is an EMPTY STRING — the carriage-rules link has never been filled in. (2) DANGEROUS GOODS / RESTRICTED ITEMS: the only such page is 'Before Check-in', which lists prohibited items and states 'Power banks/batteries' are not permitted in either carry-on or checked baggage, then immediately adds 'Power banks must only be transported in hand luggage, adhering to short-circuit protection requirements.' It says nothing about wheelchair batteries, watt-hours, non-spillable or lithium chair batteries, and the two sentences contradict each other. Nothing has been inferred from it about wheelchairs. (3) SPECIAL / SPORTS BAGGAGE: the Baggage page gives only one checked bag at 203 cm total dimensions and 15 or 20 kg by fare, 5 kg hand baggage, and a lost/damaged claims route; 'Extra baggage and sports equipment' attract fees but there is no mobility-aid exemption and no special-baggage page. (4) FAQ / ACCESSIBILITY PAGE: none. /content/special-assistance, /accessibility, /reduced-mobility, /passengers-with-disabilities, /special-needs, /medical, /dangerous-goods, /conditions-of-carriage, /faq, /disability and /mobility all resolve to the SPA's 'Page not found' view (HTTP 200 with a 404 body — the sitemap.xml lists only 12 URLs and none of them is an accessibility page). (5) HOME-LANGUAGE (ARABIC) VERSION: there is none. /ar and /ar/content/baggage are hard 404s; ?lang=ar returns the identical English page; the HTML declares lang=\"en\" only and carries no hreflang alternates; GET /api/v1/public/airline/locales is not publicly readable, and the airline config exposes no locale list. The Russian variant checked in the previous pass likewise returns English content. (6) THE BOOKING ENGINE ITSELF: all 158 JavaScript bundles of the booking application were downloaded and searched. The strings 'wheelchair', 'WCHR', 'WCHS', 'WCHC', 'reduced mobility' and 'disability' appear NOWHERE in the front end. The passenger step does render a 'Special assistance services' picker (translation key general.special_assistance_services in passenger-form-*.js) whose options are fetched per flight from GET /api/v1/public/ssr/find?flightIds=…, and the control is hidden entirely when that list is empty. So a special-service request MAY be selectable at booking, but the catalogue is server-side and per-flight, it cannot be read without a live flight ID, and nothing on the website tells a traveller what can be requested. No policy value in this record has been taken from it. The 'Meet and Assist Services… including ramp assistance and fast track' on the Services page is a paid ancillary for any passenger, not a disability service, and is not recorded as an assistance channel. Identity confirmed against IATA's member record (Red Sea Airlines, Egypt, 4S / RSX). Note the name collision with an unrelated defunct carrier of the same name. A wheelchair user has no option but to clear the chair and its battery by phone (+20 102 9993822) or email (sales@redseaairlines.com) before booking, and to get the answer in writing.", "searched_urls": [ "https://redseaairlines.com/", "https://redseaairlines.com/content/baggage", "https://redseaairlines.com/content/before-check-in", "https://redseaairlines.com/content/services", "https://redseaairlines.com/content/about-us", "https://redseaairlines.com/content/traveling-while-pregnant", "https://redseaairlines.com/content/terms-of-use", "https://redseaairlines.com/contacts", "https://redseaairlines.com/content/special-assistance", "https://redseaairlines.com/content/accessibility", "https://redseaairlines.com/content/reduced-mobility", "https://redseaairlines.com/content/passengers-with-disabilities", "https://redseaairlines.com/content/special-needs", "https://redseaairlines.com/content/medical", "https://redseaairlines.com/content/dangerous-goods", "https://redseaairlines.com/content/conditions-of-carriage", "https://redseaairlines.com/content/faq", "https://redseaairlines.com/?lang=ru_RU", "https://redseaairlines.com/content/services?lang=ru_RU", "https://redseaairlines.com/ru/content/baggage", "https://redseaairlines.com/api/v1/public/site-values", "https://redseaairlines.com/api/v1/public/airline/config", "https://www.iata.org/en/about/members/airline-list/red-sea-airlines/612/", "https://redseaairlines.com/robots.txt", "https://redseaairlines.com/sitemap.xml", "https://redseaairlines.com/content", "https://redseaairlines.com/check-in", "https://redseaairlines.com/content/privacy-policy", "https://redseaairlines.com/content/transportation-of-pets", "https://redseaairlines.com/content/disability", "https://redseaairlines.com/content/mobility", "https://redseaairlines.com/content/general-conditions-of-carriage", "https://redseaairlines.com/ar", "https://redseaairlines.com/ar/content/baggage", "https://redseaairlines.com/?lang=ar", "https://redseaairlines.com/api/v1/public/page-contents", "https://redseaairlines.com/api/v1/public/airline/locales", "https://redseaairlines.com/api/v1/public/ssr/find", "https://redseaairlines.com/assets/index-ec-IiNg1.js" ] } }, { "schema_version": "1.1", "slug": "riyadh-air", "name": "Riyadh Air", "iata_code": "RX", "icao_code": "RXI", "country": "Saudi Arabia", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.riyadhair.com", "sources": [ { "id": "s1", "title": "Personal wheelchair and mobility aids", "url": "https://www.riyadhair.com/en/help/personal-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Wheelchair (assistance services and guidelines)", "url": "https://www.riyadhair.com/en/help/wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dangerous goods and prohibited items", "url": "https://www.riyadhair.com/en/help/dangerous-goods-and-prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions of Carriage", "url": "https://www.riyadhair.com/en/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us", "url": "https://www.riyadhair.com/en/help/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Carry-on bags", "url": "https://www.riyadhair.com/en/help/carry-on-bags", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [ { "label": "Passenger-rights / complaint case form", "url": "https://rxcreatecase.powerappsportals.com/en-us/Create-Case/", "src": [ "s5" ] } ], "relay": [ { "label": "Live chat (app or website), 24/7, English and Arabic", "detail": "Live chat is open to guests with an active Order and to Sfeer members; Sfeer members also get 'Sfeer Priority Assist', a 24/7 global call-back service. No TTY or text relay is published.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Personal wheelchair and mobility aids", "url": "https://www.riyadhair.com/en/help/personal-wheelchair", "src": [ "s1" ] }, { "label": "Wheelchair assistance (WCHR / WCHS / WCHC)", "url": "https://www.riyadhair.com/en/help/wheelchair", "src": [ "s2" ] }, { "label": "Dangerous goods and prohibited items", "url": "https://www.riyadhair.com/en/help/dangerous-goods-and-prohibited-items", "src": [ "s3" ] } ], "notes": "Riyadh Air states plainly that it offers no support by email, town office or airport ticket desk ('While we don't currently offer assistance through town offices, airport ticket desks, or email, our dedicated team is always available online'). No accessibility telephone number is published anywhere on riyadhair.com — the only routes in are the in-app/website live chat, the Sfeer members' call-back service, and the online case form." }, "policy": { "notice_hours": { "value": 48, "detail": "Conditions of Carriage 16.2: where special assistance requires medical clearance (unable to board, move about the cabin or evacuate unassisted), full details must be confirmed no later than 48 hours before the flight. Otherwise Riyadh Air asks for wheelchair assistance, and notice of a personal wheelchair, 'at least 24 hours' before departure.", "src": [ "s4", "s1", "s2" ] }, "how_to_request": { "value": "Request at booking or at least 24 h before departure through the Riyadh Air app/website Help section or live chat; battery-powered wheelchairs additionally require Riyadh Air approval arranged in advance", "detail": "Specify WCHR, WCHS or WCHC when booking. No medical documentation is needed for wheelchair assistance alone. 'All battery-powered wheelchairs require approval from Riyadh Air, so we recommend making arrangements with us well in advance.' Check in at least 3 hours before departure, domestic or international.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "'We will accept your personal wheelchair as checked baggage at no extra cost to you'; 'wheelchair services are provided at no additional cost'. Conditions of Carriage 16.5: an assistive device such as a wheelchair or cane is carried free of charge as priority baggage, and a high-value declaration for it attracts no fee.", "src": [ "s1", "s2", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Riyadh Air does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "'Subject to these terms and conditions, we gladly accept both manual and battery-powered wheelchairs: 1. Manual-powered wheelchairs (no battery required).'", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "'You're welcome to bring a fully collapsible wheelchair into the cabin, as long as it fits within our cabin size limits and subject to operational restrictions.' If it will not fit, Riyadh Air checks it in and returns it as close to the aircraft door as possible.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "'Where local authorities and regulations permit, we will do our utmost to return your wheelchair near the aircraft door upon arrival.' If that is not possible a Riyadh Air wheelchair is provided and the passenger collects their own chair in the baggage hall.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight figure is published. Riyadh Air says only that 'your wheelchair may be weighed at check-in to ensure it meets the requirements for the aircraft's cargo hold'.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum checked-wheelchair dimensions are published; Riyadh Air refers only to 'the requirements for the aircraft's cargo hold'.", "src": [], "basis": null }, "notes": "If the chair has to be dismantled for transport the passenger must supply disassembly and reassembly instructions. Guests with wheelchair needs are seated in aisle seats wherever possible; emergency-exit rows are not permitted.", "cabin_stowage_dimensions": { "height_cm": 23, "width_cm": 36, "length_cm": 56, "basis": "cabin_stowage", "detail": "Riyadh Air publishes no wheelchair-specific cabin figure. The mobility-aid page allows a fully collapsible chair in the cabin only if it 'fits within our cabin size limits', and the carry-on policy sets that maximum at 56 cm x 36 cm x 23 cm. This is the general carry-on box, not a stated chair allowance.", "src": [ "s1", "s6" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted — \"You can keep the battery securely attached to your wheelchair as long as all electrical circuits are isolated\" — but \"All battery-powered wheelchairs require approval from Riyadh Air, so we recommend making arrangements with us well in advance.\" Tell Riyadh Air at check-in and tell the cabin crew; the chair is loaded, stowed, secured and unloaded upright, depending on aircraft type.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Non-spillable, nickel-metal hydride and dry batteries are accepted, but \"All battery-powered wheelchairs require approval from Riyadh Air, so we recommend making arrangements with us well in advance.\" Follow the manufacturer's instructions to remove the battery or keep it securely attached; a detachable battery may be removed, packed in strong rigid packaging, clearly labelled and checked in.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted, but \"All battery-powered wheelchairs require approval from Riyadh Air, so we recommend making arrangements with us well in advance.\" Batteries \"need to be UN tested and certified\"; keep the battery securely attached with electrical circuits isolated, or remove it per the manufacturer's instructions and carry it in a protective pouch in carry-on. Removed battery max 300 watt hours; one spare up to 300 Wh or two up to 160 Wh.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a lithium battery that stays installed in the chair — Riyadh Air's 300 Wh figure is stated only for a battery removed into the cabin.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "'The removed battery should not exceed 300 watt hours.' A removed battery must go in a protective pouch and be carried in the cabin in carry-on baggage.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'You can bring one spare battery up to 300 watt hours, or two spares, each not exceeding 160 watt hours, in your carry-on bag.'", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one spare up to 300 Wh, or two spares each not exceeding 160 Wh, in carry-on. Other chemistries: one spare wet non-spillable battery, or two spare nickel-metal hydride or dry batteries, in strong rigid packaging, clearly labelled, as checked baggage.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "Removal is an option, not a requirement: the battery must be 'either securely attached with the electrical circuits isolated or removed, following the manufacturer's instructions'. The same either/or applies to non-spillable, NiMH and dry batteries.", "src": [ "s1" ] }, "terminals": { "value": "Electrical circuits must be isolated when the battery stays on the chair; a removed lithium battery travels in a protective pouch in carry-on, a removed non-spillable or wet battery in strong rigid packaging, clearly labelled, as checked baggage", "detail": "Riyadh Air requires the battery to be 'securely attached with the electrical circuits isolated' or removed per the manufacturer's instructions, and spillable batteries to be kept upright with all circuits isolated.", "src": [ "s1" ] }, "documentation": { "value": "Lithium-ion batteries must be UN tested and certified; disassembly/reassembly instructions must be supplied if the chair has to be dismantled", "detail": "'Lithium-ion batteries need to be UN tested and certified.' Separately: 'If your wheelchair needs to be dismantled for transport, kindly provide us with instructions for disassembly and reassembly.' No MSDS or spec-sheet form is specified.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Battery wheelchairs are accepted — non-spillable, nickel-metal hydride, dry, wet-cell (spillable) and lithium-ion — but 'all battery-powered wheelchairs require approval from Riyadh Air', to be arranged well in advance.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight cap is published for a powered wheelchair; the chair 'may be weighed at check-in to ensure it meets the requirements for the aircraft's cargo hold'.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Same rule as for manual chairs: 'where local authorities and regulations permit, we will do our utmost to return your wheelchair near the aircraft door upon arrival', otherwise a loan chair is provided and the passenger's own chair is collected in the baggage hall.", "src": [ "s1" ] }, "notes": "Hoverboards are banned outright. The 100 Wh cap Riyadh Air publishes for portable electronic devices and power banks is a separate rule and is not applied to wheelchair batteries." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Riyadh Air does not publish whether an on-board aisle chair is carried. WCHC is described only as a wheelchair 'to and from the aircraft, lounge, and cabin seat'.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. The mobility-aid page mentions aisle seating to make transfers to the lavatory easier but says nothing about an accessible lavatory on board.", "src": [] }, "transfer_assistance": { "value": true, "detail": "WCHC covers guests 'who are completely immobile and require a wheelchair to and from the aircraft, lounge, and cabin seat'. Guests unable to evacuate independently must travel with an able-bodied assistant.", "src": [ "s2" ] }, "seating": { "value": "Aisle seat allocated wherever possible; emergency-exit seating not permitted", "detail": "'For your comfort and safety, guests with wheelchair needs are seated in aisle seats wherever possible, making it easier to transfer to and from the lavatory. However, seating emergency exit isn't permitted.' Nothing is published about movable armrests or bulkhead seats.", "src": [ "s1" ] } }, "damage_liability": { "value": "Convention limits: 1,519 SDR for checked baggage on international carriage, 1,288 SDR domestic/non-Convention; a high-value declaration for an assistive device is accepted at check-in with no extra fee", "detail": "Conditions of Carriage 23.9.3-23.9.4 and 23.9.11. Article 16.5 requires a high-value assistive device to be declared, 'save that no additional fee will be payable'. Riyadh Air also asks to be told of a high-value wheelchair at booking or check-in, and disclaims liability for protruding parts and normal wear.", "src": [ "s4", "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The mobility-aid policy is unusually detailed for a start-up carrier, but the contact model is the weak point for disabled travellers: Riyadh Air states it deliberately offers no email, town-office or airport ticket-desk support and publishes no telephone number at all, so assistance must be arranged through app/website live chat (which needs an active booking or Sfeer membership) or the online case form. Guests who cannot evacuate independently must travel with an able-bodied assistant. No US Complaints Resolution Official page exists; Riyadh Air did not serve the USA at the time of research.", "searched_urls": [ "https://www.riyadhair.com/en/help/wheelchair", "https://www.riyadhair.com/en/help/personal-wheelchair", "https://www.riyadhair.com/en/help/dangerous-goods-and-prohibited-items", "https://www.riyadhair.com/en/help/contact-us", "https://www.riyadhair.com/en/help/carry-on-bags", "https://www.riyadhair.com/en/help/unusual-baggage", "https://www.riyadhair.com/en/conditions-of-carriage", "https://www.riyadhair.com/en/sitemap", "https://www.riyadhair.com/en/plan-book/travel-with-assistance" ] } }, { "schema_version": "1.1", "slug": "rossiya-airlines-", "name": "Rossiya Airlines", "iata_code": "FV", "icao_code": "SDM", "country": "Russian Federation", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.rossiya-airlines.com/", "sources": [ { "id": "s1", "title": "Пассажиры с ограничениями жизнедеятельности (Passengers with disabilities, Russian original)", "url": "https://www.rossiya-airlines.com/flight-with-us/category_passenger/people_with_limited_possibility/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passengers with disabilities (English version of the same page)", "url": "https://www.rossiya-airlines.com/en/flight-with-us/category_passenger/people_with_limited_possibility/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Багаж — Правила перевозки литиевых аккумуляторов (Baggage — rules for carrying lithium batteries)", "url": "https://www.rossiya-airlines.com/flight-with-us/category_passenger/your_baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Повреждение багажа (Damaged baggage — liability and claims)", "url": "https://www.rossiya-airlines.com/flight-with-us/category_passenger/your_baggage/damage-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Обратная связь (Feedback and contact numbers by flight-number range)", "url": "https://www.rossiya-airlines.com/about/contacts/feedback/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Russia — contact centre for FV 5501-5999 and SU 6001-6999 flights, 8 800 444 55 55 (free within Russia)", "number": "+7 800 444 55 55", "region": "RU", "src": [ "s5" ] }, { "label": "Russia — FV 5501-5999 line published in the site header, 8 495 139 77 77", "number": "+7 495 139 77 77", "region": "RU", "src": [ "s1" ] }, { "label": "Russia — HZ 2441-2479 flights (Aurora-numbered services), 8 800 250 49 88 (free within Russia)", "number": "+7 800 250 49 88", "region": "RU", "src": [ "s5" ] }, { "label": "Russia — claims status line for SU 6001-6999 flights (baggage damage claims already filed)", "number": "+7 499 500 69 64", "region": "RU", "src": [ "s5" ] } ], "email": [], "web_form": [ { "label": "Обратная связь / Feedback — the channel Rossiya names for special-service and claim enquiries", "url": "https://www.rossiya-airlines.com/about/contacts/feedback/", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Passengers with disabilities (English)", "url": "https://www.rossiya-airlines.com/en/flight-with-us/category_passenger/people_with_limited_possibility/", "src": [ "s2" ] }, { "label": "Пассажиры с ограничениями жизнедеятельности (Russian)", "url": "https://www.rossiya-airlines.com/flight-with-us/category_passenger/people_with_limited_possibility/", "src": [ "s1" ] }, { "label": "Baggage — lithium battery rules (the wheelchair-battery exception lives here)", "url": "https://www.rossiya-airlines.com/flight-with-us/category_passenger/your_baggage/", "src": [ "s3" ] } ], "notes": "Rossiya publishes no dedicated disability desk, email address or TTY/relay service — requests go through the general contact centre or the feedback form. Its own page states that for SU 6001-6999 flights (the Aeroflot-numbered services Rossiya operates) special services are requested through Aeroflot's website, sales offices or contact centre." }, "policy": { "notice_hours": { "value": 36, "detail": "\"A request for a wheelchair transportation should be made during booking or no later than 36 hours before the scheduled departure time\"; airport escort and assistance carry the same 36-hour deadline. Separate deadlines: portable oxygen concentrator 48 h, gaseous medical oxygen 72 h. Late requests are best-effort only, not guaranteed.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request at booking or at least 36 hours before departure; for SU 6001-6999 flights via Aeroflot's site, sales offices or contact centre, for FV flights via Rossiya's contact centre / feedback form", "detail": "State the type of disability, need for escort, whether an attendant or guide dog travels, and \"number, size, weight and other characteristics of an individual vehicle for movement (including the presence of a battery and its technical characteristics)\". For a wheelchair also give folded dimensions, weight, and battery type and capacity.", "src": [ "s1", "s2", "s5" ] }, "fee_charged": { "value": false, "detail": "\"A wheelchair and another mean of transportation or movement ... are issued as checked baggage and are transported in the baggage compartment of the aircraft free of charge\", in addition to the free checked baggage allowance. Airport escort and assistance are also free of charge.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "\"In addition to the free baggage allowance, it is possible to transport own wheelchair and another vehicle or movement, such as a wheelchair, electric attachment to the wheelchair, stair step, lift, etc. in the luggage compartment without additional charge.\" Crutches, canes, folding walkers, rollators and prostheses travel in the cabin on top of the hand-baggage allowance.", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Manual chairs are carried free as checked baggage, and the passenger may \"stay in your own mechanical wheelchair during pre-flight and post-flight procedures at the airport\" if the escort service has been ordered and confirmed at the check-in desk.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "Allowed only if it fits: a \"foldable mechanical wheelchair, having dimensions that allow you to safely place it in the cabin\" is carried in the cabin in addition to the hand-baggage allowance, \"otherwise it will be checked-in as baggage without additional charge\". No numeric limit is published.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": "conditional", "detail": "Via the \"Delivery at Aircraft\" (DAA) tag, requested at check-in: the chair is checked but stays with the passenger to the aircraft and is returned at the aircraft door on arrival. The Russian page states DAA is NOT available at Dubai (DXB), Samara (KUF), Samarkand (SKD), Tashkent (TAS), Nizhny Novgorod (GOJ) on jet bridges, Bishkek (FRU) or Ulan-Ude (UUD).", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Rossiya asks the passenger to declare the chair's weight when requesting carriage but publishes no maximum.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. The passenger must declare length, width and height folded (or actual size if it does not fold), but Rossiya states no maximum and no hold-door figures.", "src": [], "basis": null }, "notes": "Rossiya recommends arriving at the airport 4 hours before scheduled departure. An accompanying person is mandatory for a passenger with simultaneous vision and hearing disability and for a disabled child under 12; without them at check-in the passenger is not accepted for carriage.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No numeric cabin limit published — the only test given is whether the folded chair has \"dimensions that allow you to safely place it in the cabin\".", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. Rossiya's generic prohibited-items list bans \"corrosive substances such as acids, alkalis, wet-cell batteries\" from the aircraft, but the wheelchair pages say nothing about spillable wheelchair batteries either way — ask the contact centre before travelling.", "src": [] }, "non_spillable": { "value": "conditional", "detail": "No provision by chemistry is published; a gel/AGM/dry-cell chair falls under the generic rule for a \"wheelchair with electrical drive and a battery\" — carriage issued only after the request is confirmed, the battery disconnected and the terminals insulated, chair checked at the check-in counter.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with prior confirmation: wheelchairs used by passengers with disabilities are an explicit exception to Rossiya's ban on lithium-ion batteries above 160 Wh. Battery must not exceed 300 Wh; if it can be removed it must be removed and carried in the cabin.", "src": [ "s1", "s2", "s3" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"Capacity of a lithium-ion battery of a wheelchair should not exceed 300Wh\" (Мощность ионно-литиевой аккумуляторной батареи кресла-коляски не должна превышать 300 Втч). Carried installed in checked baggage the terminals must be protected against short circuit, the battery securely fastened in the device and the electrical circuits isolated.", "src": [ "s1", "s2", "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Baggage rules: \"if it is possible to remove the battery — the battery must be removed, protected from short circuit by insulating the terminal, protected from damage (in protective packaging), carried in the passenger cabin, and the battery capacity must not exceed 300 Wh\".", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"It is possible to transport only one additional battery with a capacity not exceeding 300 Wh or 2 additional batteries not exceeding 160 Wh each.\"", "src": [ "s1", "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: \"only one additional battery with a capacity not exceeding 300 Wh, or two additional batteries not exceeding 160 Wh each\". The Russian disability page writes this as carriage \"в багаже\" (in baggage) while the baggage page requires removed and spare batteries to travel in the cabin — see notes.", "src": [ "s1", "s2", "s3" ] }, "removal_required": { "value": "conditional", "detail": "Only where the design allows: \"If it is possible to remove the battery, then: the battery must be removed ... [and] the batteries must be carried in the passenger cabin.\" Otherwise the battery stays fastened in the chair in the hold with terminals protected and circuits isolated.", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "\"The battery must be disconnected, the battery terminals should be isolated to prevent short circuits.\" Passengers must bring \"a set of keys / devices for disconnecting the battery terminals\" plus ICAO Doc 9284-compliant packaging (factory packaging, plastic or cardboard box); the passenger or, at their request, handling staff under their supervision does the disconnection.", "src": [ "s1", "s2" ] }, "documentation": { "value": null, "detail": "No battery spec sheet or MSDS is demanded for a wheelchair. The passenger must declare the chair's dimensions, weight and the presence, type and capacity of its battery(ies) when requesting carriage; documentary proof (certificates, technical passport) is required only for medical equipment and oxygen.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Prior approval and surrender at check-in: \"Transportation is issued after the request confirmation\", and \"a wheelchair with electrical drive is mandatory to be handed to the baggage compartment at the check-in counter\" — a powered chair may not be used to the gate. Battery disconnected and terminals insulated.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Weight must be declared when requesting carriage, but no maximum is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Dimensions must be declared when requesting carriage, but Rossiya states no maximum for a powered chair.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "Not offered for powered chairs: \"A wheelchair with electrical drive is mandatory to be handed to the baggage compartment at the check-in counter.\" The \"Delivery at Aircraft\" (DAA) tag service is described only under the manual-wheelchair heading.", "src": [ "s1", "s2" ] }, "notes": "Electric add-on units (электроприставка к креслу-коляске), stair-climbers and lifts are carried under the same rules as a wheelchair." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"An onboard wheelchair, which is necessary for moving through the cabin to the lavatory room, does not require a pre-order and is available on all flights of Rossiya Airlines.\"", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Rossiya says the on-board chair reaches the lavatory but makes no claim about an accessible lavatory on any aircraft type.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Airport handling staff escort a wheelchair user \"to the seat in the cabin\", using an ambulift where the passenger cannot move independently, and boarding is before general boarding. But airline personnel \"does not provide medical help, care, feeding of passengers, hygiene manipulations, passenger movement (associated with their carriage)\" — no lifting or toilet assistance in flight.", "src": [ "s1", "s2" ] }, "seating": { "value": "Seat assigned to suit the passenger's needs on request; never in exit rows; shoulder harness only where technically available", "detail": "\"A passenger with disabilities is provided with a seat upon request and free at the time of the call when checking in\" and \"passengers with disabilities are not provided with seats in blocks of seats nearby emergency exits\". A back-support shoulder belt is \"not guaranteed\" — only where technically possible on Aeroflot/Rossiya flights to/from Sheremetyevo and Pulkovo. Individual emergency briefing is given.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Liability under Russian law and the applicable international conventions; no mobility-aid-specific rule", "detail": "Rossiya says it \"is ready to bear responsibility to passengers in accordance with Russian legislation and international legal norms\" where the damage is recorded at the arrival airport on a commercial act / PIR. Written claims must be filed within 7 days (international) or 6 months (domestic) of receiving the baggage (Art. 126-127, Russian Air Code). No enhanced mobility-aid cover is published.", "src": [ "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "ru", "notes": "Rossiya publishes a full PRM page in Russian with an English translation; both were read and quotations here are from the English version unless marked. Three things a human should re-check. (1) The \"Delivery at Aircraft\" exclusion lists differ between languages: the Russian page lists Dubai, Samara (KUF), Samarkand, Tashkent, Nizhny Novgorod (jet bridges), Bishkek and Ulan-Ude; the English page lists Hamburg (HAM) instead of Samara — the English list looks stale. (2) The disability page says a spare wheelchair battery may be carried \"в багаже\" (in baggage) while the baggage page requires removed and spare batteries to travel in the passenger cabin; the cabin rule is the safe reading. (3) Most Rossiya flying is done as Aeroflot-numbered SU 6001-6999 services, and Rossiya's own page directs those passengers to Aeroflot's website/contact centre for special-service requests and to Aeroflot's department for damage claims — so a traveller may be handled entirely by Aeroflot despite booking FV. Hard points for power-chair users: the chair must be surrendered at the check-in counter (no gate check, no DAA tag for powered chairs), the passenger must carry their own tools to disconnect the battery terminals and ICAO-compliant battery packaging, and the lithium cap is 300 Wh. Rossiya recommends arriving 4 hours before departure.", "searched_urls": [ "https://www.rossiya-airlines.com/", "https://www.rossiya-airlines.com/flight-with-us/category_passenger/", "https://www.rossiya-airlines.com/flight-with-us/category_passenger/people_with_limited_possibility/", "https://www.rossiya-airlines.com/en/flight-with-us/category_passenger/people_with_limited_possibility/", "https://www.rossiya-airlines.com/flight-with-us/category_passenger/your_baggage/", "https://www.rossiya-airlines.com/flight-with-us/category_passenger/your_baggage/damage-baggage/", "https://www.rossiya-airlines.com/about/contacts/", "https://www.rossiya-airlines.com/about/contacts/feedback/" ] } }, { "schema_version": "1.1", "slug": "royal-air-maroc", "name": "Royal Air Maroc", "iata_code": "AT", "icao_code": "RAM", "country": "Morocco", "region": "Africa", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.royalairmaroc.com", "sources": [ { "id": "s1", "title": "Passagers à mobilité réduite (French)", "url": "https://www.royalairmaroc.com/fr-fr/information/passagers-a-mobilite-reduite", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passengers with reduced mobility (English)", "url": "https://www.royalairmaroc.com/us-en/reduced-mobility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Assistance aux passagers / service assistance spéciale", "url": "https://www.royalairmaroc.com/fr-fr/information/assistance-passagers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Informations sur les bagages — objets réglementés ou interdits", "url": "https://www.royalairmaroc.com/fr-fr/information-bagage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Affiche matières dangereuses (PDF)", "url": "https://www.royalairmaroc.com/documents/31824/32121/Affiche+MD+A133.pdf/70b46b1d-9b54-42f9-82ed-58b25ef11d32", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Service assistance spéciale / Special assistance service (printed 00212 522 48 97 51)", "number": "+212 522 48 97 51", "hours": "Monday to Sunday, 09:00–18:00", "region": "MA", "src": [ "s1", "s3", "s2" ] }, { "label": "Call center — to book wheelchair assistance", "number": "+212 522 48 97 97", "hours": null, "region": "MA", "src": [ "s1", "s2" ] } ], "email": [ { "label": "Service assistance spéciale — disabled passenger services", "address": "disabled-passenger-services@royalairmaroc.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Demander une assistance spéciale (French request form)", "url": "https://www.royalairmaroc.com/fr-fr/information/demander-assistance-speciale", "src": [ "s3", "s1" ] }, { "label": "Special services assistance request form (English)", "url": "https://www.royalairmaroc.com/int-en/information/special-services", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Passagers à mobilité réduite (FR — fullest version)", "url": "https://www.royalairmaroc.com/fr-fr/information/passagers-a-mobilite-reduite", "src": [ "s1" ] }, { "label": "Passengers with reduced mobility (EN)", "url": "https://www.royalairmaroc.com/us-en/reduced-mobility", "src": [ "s2" ] }, { "label": "Assistance aux passagers — special assistance service", "url": "https://www.royalairmaroc.com/fr-fr/information/assistance-passagers", "src": [ "s3" ] }, { "label": "Informations sur les bagages (restricted items)", "url": "https://www.royalairmaroc.com/fr-fr/information-bagage", "src": [ "s4" ] } ], "notes": "At Casablanca Mohammed V the PRM meeting point is the \"comptoir PHMR\" in Terminal 1. The PRM page reproduces the US DOT disability hotline numbers (1-800-778-4838 voice / 1-800-455-9880 TTY) and the Aviation Consumer Protection Division address for flights to/from the USA under 14 CFR Part 382 — those are the DOT's lines, not Royal Air Maroc's, and RAM does not name a Complaints Resolution Official." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Veuillez signaler votre besoin d'assistance au minimum 48 h avant votre départ. Passé ce délai, nous ne pourrons garantir la mise à disposition des services adaptés.\" The PRM page phrases it as a recommendation: inform us at least 48 h before the flight \"même si un préavis n'est pas requis\". Arrive at the airport at least 3 hours before departure.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Use the special-assistance form on royalairmaroc.com, call the call centre +212 522 48 97 97, or ask at airport check-in — at booking or at latest 48 h before departure", "detail": "\"Par le biais du formulaire sur notre site web… – En contactant notre centre d'appels : +212 522 48 97 97\"; the English page adds \"At the airport during the check in\". The dedicated assistance desk is +212 522 48 97 51 / disabled-passenger-services@royalairmaroc.com, Mon–Sun 09:00–18:00.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Royal Air Maroc vous permet de transporter gratuitement jusqu'à deux aides à la mobilité\" — up to two mobility aids are carried free of charge. They must be properly packaged to protect them in transit.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "\"Royal Air Maroc vous permet de transporter gratuitement jusqu'à deux aides à la mobilité\" / \"Royal Air Maroc allows you to carry up to two mobility aids free of charge.\"", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "\"Royal Air Maroc accepte les chaises roulantes, motorisées ou non, ainsi que les dispositifs d'aide aux déplacements, à condition d'être conformes à la réglementation en vigueur en matière de dimensions.\" Depending on size and weight, mobility aids are checked into the hold.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "RAM does not publish whether a folding manual chair may be stowed in the cabin; it describes mobility aids as checked into the hold.", "src": [] }, "gate_delivery": { "value": false, "detail": "\"Vous pouvez le cas échéant disposer de votre chaise roulante personnelle jusqu'à l'embarquement. Elle vous sera ensuite restituée à la livraison de vos bagages\" — you may keep your own chair up to boarding, but it is returned at baggage delivery, not at the aircraft door.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published; RAM asks for the chair's weight in advance and says acceptance depends on dimensions and weight.", "src": [] }, "max_dimensions": { "height_cm": 84, "width_cm": 109, "length_cm": null, "detail": "Per-aircraft table RAM heads \"Dimensions des chaises roulantes\" / \"Wheelchair Dimensions\", introduced by \"Le chargement en soute de votre chaise roulante doit répondre à certaines exigences\": B737-800/700 H 84 × W 122 cm; B737 MAX H 88,9 × W 121 cm; B787-8/900 H 170 × W 269 cm; E190 H 85 × W 109 cm. These are cargo-hold door apertures, not stated chair maxima — the B787 row (170 × 269 cm) is the 787 forward cargo door, and no wheelchair is 269 cm wide. Recorded here are the tightest figures across the fleet (84 cm height, 109 cm width); RAM does not itself publish a fleet-wide chair maximum.", "src": [ "s1", "s2" ], "basis": "hold_door" }, "notes": "Your presence, or your companion's, is required while the device is dismantled and reassembled. RAM asks you to bring the manufacturer's instructions to the airport to prevent accidental activation.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Wet (spillable) battery: it may stay attached to the chair, or be removed when the chair's upright position cannot be guaranteed. If it stays, it must be securely fastened with terminals disconnected and taped; if removed, it travels upright in a strong, rigid, leak-proof package with enough absorbent material to soak up all the liquid.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Dry / non-spillable battery: \"La batterie peut rester attachée au fauteuil… mais dans ce cas elle doit être solidement fixée. Les bornes de la batterie n'ont pas besoin d'être déconnectées si elles sont déjà incluses dans un conteneur à piles, ou isolées pour éviter tout court-circuit.\"", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "\"Fauteuil roulant à batteries au lithium : elles devront être retirées dans tous les cas et gardées protégées au niveau de la cabine sous votre responsabilité.\" Lithium chairs are accepted, but the battery always comes out and travels in the cabin in the passenger's care.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap published for wheelchair batteries — and not applicable as written, since RAM requires lithium batteries to be removed in every case. RAM only asks you to declare the battery's power in watt-hours before the flight.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. RAM requires the lithium battery to be removed and carried in the cabin but publishes no Wh limit for it; the 100 Wh / 160 Wh figures on its dangerous-goods poster are written for portable electronic devices, not mobility aids.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility-aid spare batteries.", "src": [] }, "spares_allowed": { "value": null, "detail": "RAM does not publish how many spare wheelchair batteries may be carried.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on battery chemistry: lithium — \"elles devront être retirées dans tous les cas\" and kept in the cabin; wet/spillable — removal only when the chair's upright position cannot be guaranteed; dry/non-spillable — may stay attached, securely fastened.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Dry battery: terminals need not be disconnected if already in a battery container or insulated against short circuit. Wet battery left in place: \"les bornes doivent être débranchées et isolées par bande adhésive pour éviter tout court-circuit\"; if removed it must be protected from short circuit inside its packaging.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "\"Il est donc impératif de nous informer, avant votre vol, du type de batterie utilisée (y compris si elle est sèche, humide, au lithium, etc.), de sa puissance (en Wattheures), ainsi que de la taille et du poids du fauteuil.\" RAM also asks you to bring the wheelchair manufacturer's instructions to the airport.", "src": [ "s1", "s2" ] } }, "allowed": { "value": true, "detail": "\"Royal Air Maroc accepte les chaises roulantes, motorisées ou non\", subject to the dimension rules. \"Quelque soit le type de votre chaise roulante électrique, vous devrez l'enregistrer comme un bagage lors de votre enregistrement\" — every electric chair must be checked in as baggage.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published; the weight must be declared in advance.", "src": [] }, "max_dimensions": { "height_cm": 84, "width_cm": 109, "length_cm": null, "detail": "Same per-aircraft table, headed \"Dimensions des chaises roulantes\", applying to chairs \"motorisées ou non\": B737-800/700 H 84 × W 122 cm; B737 MAX H 88,9 × W 121 cm; B787-8/900 H 170 × W 269 cm; E190 H 85 × W 109 cm. Introduced by \"Le chargement en soute de votre chaise roulante doit répondre à certaines exigences\" (loading your chair into the hold must meet certain requirements) — i.e. cargo-hold door apertures the chair must pass through, not a stated chair maximum. Tightest figures shown; RAM publishes no separate limit for powered chairs.", "src": [ "s1", "s2" ], "basis": "hold_door" }, "gate_delivery": { "value": false, "detail": "No distinction is made by chair type: the personal wheelchair may be used up to boarding and \"vous sera ensuite restituée à la livraison de vos bagages\" — returned at baggage claim.", "src": [ "s1", "s2" ] }, "notes": "Liquid-cell batteries are only carried when they power a wheelchair, and RAM says it may have to remove one for safety during transport. RAM applies per-flight PRM quotas: WCHR is unlimited, but (WCHC + half the WCHS count) is capped at B787 18, B767 18, B73G 7, B738/MAX 9, E190 5, ATR 4." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "RAM does not publish whether an on-board aisle chair is available.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. RAM does state that its on-board assistance \"n'inclut pas… l'assistance aux toilettes\".", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a service. RAM's assistance is described as accompanying you from check-in to boarding and from the aircraft to your pick-up point, and it states that on-board assistance \"n'inclut pas l'aide à l'alimentation, à la prise de médicaments ou l'assistance aux toilettes\"; seat transfer is not mentioned either way.", "src": [] }, "seating": { "value": null, "detail": "RAM publishes nothing about movable armrests or bulkhead seating for passengers with reduced mobility.", "src": [] } }, "damage_liability": { "value": null, "detail": "RAM publishes nothing specific about liability for damage to mobility aids on its reduced-mobility or baggage pages; damaged baggage is handled through the generic \"Assistance bagages / Bagages endommagés\" claim channel.", "src": [] }, "aircraft_hold_note": "Per-aircraft figures RAM heads \"Dimensions des chaises roulantes\" / \"Wheelchair Dimensions\" (Height × Width): B737-800/700 84 × 122 cm; B737 MAX 88,9 × 121 cm; B787-8/900 170 × 269 cm; E190 85 × 109 cm. RAM does not label them, but they are cargo-hold door apertures rather than stated chair maxima: the B787-8/9 row is that type's forward cargo door (1,70 × 2,70 m) and no wheelchair is 269 cm wide, while 88,9 cm is exactly 35 inches — a door spec. Read them as the opening your chair must pass through on that aircraft type. Separate PRM quotas per flight: WCHC + half the WCHS count is capped at B787 18, B767 18, B73G 7, B738/MAX 9, E190 5, ATR 4; WCHR is unlimited." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "The French page is the fullest and was used as the primary source; the English page was cross-checked. WARNING: the English translation inverts the battery labels — French \"batterie inversable / batterie sèche\" (non-tippable = non-spillable, dry) is rendered \"With spillable battery / dry battery\", and \"batterie non-inversable / batterie humide\" (spillable, wet) becomes \"With non spillable battery / wet battery\". The French pairing is the internally consistent one and is what has been recorded. Two hard facts a traveller should know: RAM requires lithium batteries to be removed from the chair in every case and carried in the cabin under the passenger's own responsibility, and the chair is returned at baggage claim, not at the aircraft door. RAM publishes no watt-hour ceiling at all for wheelchair batteries. The per-aircraft dimension table is headed \"Dimensions des chaises roulantes\" / \"Wheelchair Dimensions\" on both language versions and is introduced by \"Le chargement en soute de votre chaise roulante doit répondre à certaines exigences\"; neither page uses the words hold door or compartment. It is nevertheless recorded with basis hold_door, because the figures are demonstrably cargo-door apertures and not chair maxima: the B787-8/9 row (170 × 269 cm) is that type's forward cargo door (1,70 × 2,70 m) and no wheelchair is 269 cm wide, and the B737 MAX figure of 88,9 cm is exactly 35 inches. Presenting them as max_device would tell a 787 passenger their chair may be 2,7 m wide. A human should still ask RAM whether the small-aircraft rows (E190 109 cm width, B737 84 cm height) are enforced as hard chair limits. Second FR/EN divergence: for deaf and hearing-impaired passengers the French page asks for notice \"au moins 48 heures avant votre vol\" while the English says \"a few days before your flight\". RAM also caps the number of WCHS/WCHC passengers per flight by aircraft type, so a late request can be refused for capacity reasons.", "searched_urls": [ "https://www.royalairmaroc.com/fr-fr", "https://www.royalairmaroc.com/fr-fr/information/passagers-a-mobilite-reduite", "https://www.royalairmaroc.com/fr-fr/information/demander-assistance-speciale", "https://www.royalairmaroc.com/fr-fr/information/assistance-passagers", "https://www.royalairmaroc.com/fr-fr/information/special-needs", "https://www.royalairmaroc.com/fr-fr/information-bagage", "https://www.royalairmaroc.com/fr-fr/information/informations-bagages", "https://www.royalairmaroc.com/us-en/reduced-mobility", "https://www.royalairmaroc.com/documents/31824/32121/Affiche+MD+A133.pdf/70b46b1d-9b54-42f9-82ed-58b25ef11d32" ] } }, { "schema_version": "1.1", "slug": "royal-brunei", "name": "Royal Brunei", "iata_code": "BI", "icao_code": "RBA", "country": "Brunei Darussalam", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flyroyalbrunei.com/", "sources": [ { "id": "s1", "title": "Disability & Mobility Assistance", "url": "https://www.flyroyalbrunei.com/brunei/en/information/disability-mobility-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Guide to Dangerous Goods (passenger provisions table)", "url": "https://www.flyroyalbrunei.com/brunei/en/information/guide-to-dangerous-goods/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage Prohibition & Restriction", "url": "https://www.flyroyalbrunei.com/brunei/en/information/baggage-prohibition-restriction/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us — Brunei (Customer Call Centre)", "url": "https://www.flyroyalbrunei.com/brunei/en/help-support/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Us — United Kingdom", "url": "https://www.flyroyalbrunei.com/united-kingdom/en/help-support/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Incapacitated Handling Advice Form (PDF, July 2023)", "url": "https://www.flyroyalbrunei.com/wp-content/uploads/2023/07/Incapacitated-Handling-Form_RoyalBruneiJuly2023.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Brunei — Customer Call Centre (the channel named for wheelchair assistance requests)", "number": "+673 221 2222", "hours": "Monday to Thursday, Saturday & Sunday incl. public holidays: 24 hours daily; Friday closed 12:00-14:00", "region": "BN", "src": [ "s1", "s4" ] }, { "label": "United Kingdom — RB trading office (Flight Directors Scheduled Services)", "number": "+44 207 584 6660", "hours": "Monday to Friday 09:00-17:00; closed weekends", "region": "GB", "src": [ "s5" ] }, { "label": "Brunei International Airport — Customer Sales desk", "number": "+673 236 7761", "hours": "Mon-Thu & Sat incl. public holidays 08:00-21:45; Fri 08:00-12:00 and 14:00-21:45; Sun 08:00-16:45", "region": "BN", "src": [ "s4" ] } ], "email": [ { "label": "Customer Call Centre — the address given for submitting the Incapacitated Handling Advice Form and MEDIF; rba.com.bn is Royal Brunei Airlines' own corporate mail domain", "address": "brunei.callcentre@rba.com.bn", "src": [ "s1", "s4" ] } ], "web_form": [ { "label": "RB enquiry / feedback form", "url": "https://www.flyroyalbrunei.com/brunei/en/help-support/contact-us/feedback-form/", "src": [ "s4" ] }, { "label": "Incapacitated Handling Advice Form (PDF) — required for special-assistance requests", "url": "https://www.flyroyalbrunei.com/wp-content/uploads/2023/07/Incapacitated-Handling-Form_RoyalBruneiJuly2023.pdf", "src": [ "s1", "s6" ] } ], "relay": [ { "label": "WhatsApp chat line", "detail": "The \"Chat with us\" link on the Contact Us page opens WhatsApp on +673 838 3111. No TTY / text-relay service is published.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Disability & Mobility Assistance", "url": "https://www.flyroyalbrunei.com/brunei/en/information/disability-mobility-assistance/", "src": [ "s1" ] }, { "label": "Guide to Dangerous Goods (mobility aid battery rows)", "url": "https://www.flyroyalbrunei.com/brunei/en/information/guide-to-dangerous-goods/", "src": [ "s2" ] }, { "label": "Baggage Prohibition & Restriction", "url": "https://www.flyroyalbrunei.com/brunei/en/information/baggage-prohibition-restriction/", "src": [ "s3" ] } ], "notes": "There is no separate disability desk: RB routes special assistance through the general Customer Call Centre (+673 221 2222) and the brunei.callcentre@rba.com.bn mailbox. RB does not serve the USA, so it publishes no DOT Complaints Resolution Official page." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please request wheelchair assistance at the time of booking through our Customer Service Centre no later than 48 hours before scheduled flight departure\"; RB also \"strongly suggest\" notifying needs at least 48 hours before departure and warns it may be unable to provide a wheelchair for a last-minute request.", "src": [ "s1" ] }, "how_to_request": { "value": "Request at booking through the RB Customer Service Centre, then submit the Incapacitated Handling Advice Form (and MEDIF where a medical certificate is required) to brunei.callcentre@rba.com.bn", "detail": "\"Royal Brunei Airlines will action and provide acknowledgement for all special assistance requests upon completion and submission of the Incapacitated Handling Advice Form and Medical Information Form for Air Travel (MEDIF) and any supporting documentations. Please submit to brunei.callcentre@rba.com.bn.\"", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Where the chair is stowed in the hold RB returns it as close to the aircraft door as possible, or provides an airport wheelchair for embarkation/disembarkation: \"No additional charges will be incurred by the guests.\" No mobility-aid carriage charge appears on RB's baggage pages.", "src": [ "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "\"One (1) fully collapsible wheelchair and/or one (1) pair of crutches and/or braces or prosthetic device may be taken with the passenger for use after check-in, whilst onboard the aircraft and prior to baggage reclaim upon arrival.\" No separate allowance for further checked mobility aids is published.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "One fully collapsible wheelchair may be taken by the passenger for use after check-in and returned at arrival, subject to RB's per-flight caps on reduced-mobility guests (8 totally immobile on the 787, 4 on the A320, 20 overall).", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Due to restricted stowage onboard the aircraft, wheelchairs will need to be stowed in the cargo hold prior to boarding.\" No in-cabin wheelchair stowage is offered.", "src": [ "s1" ] }, "gate_delivery": { "value": "conditional", "detail": "Best-effort only: \"If your wheelchair is required to be stowed in the hold, we will make every effort to return it to you as close to the aircraft door as possible. If this is not possible, there will be a wheelchair made available for embarkation and disembarkation to/from the aircraft.\"", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. RB states no weight limit for a manual wheelchair on its Disability & Mobility Assistance or baggage pages.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. RB gives no maximum wheelchair dimensions and no hold-door figures for its 787 / A320 fleet.", "src": [], "basis": null }, "notes": "RB caps reduced-mobility guests per flight: 8 passengers with total immobility on the Boeing 787, 4 on the Airbus A320, and no more than 20 passengers with total and reduced immobility overall.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published, and not applicable as written — RB says onboard stowage is restricted and wheelchairs must go in the cargo hold; no cabin closet dimensions are given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries\" — approval of the operator required: YES; permitted in or as checked baggage: YES; permitted in carry-on: NO.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"Mobility Aids: Battery-powered wheelchairs ... with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries\" — approval required: YES; checked baggage: YES; carry-on: NO. RB's Baggage Prohibition page separately names sealed non-spillable wheelchair batteries as prohibited (see notes).", "src": [ "s2", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Two rows apply, both requiring operator approval. Where the aid protects the battery adequately it may travel as checked baggage; \"where the design of the mobility aid does not provide adequate protection for the batteries\" the table shows checked baggage NO and carry-on YES, i.e. the battery travels in the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. RB's 100 Wh figure is written for portable electronic devices and spare/loose batteries; the mobility-aid rows carry no watt-hour number.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. RB requires the battery to travel in the cabin when the chair does not protect it, but states no watt-hour cap for that removed wheelchair battery.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchair spares. RB's 100 Wh / 160 Wh spare limits are written for consumer electronics, portable medical devices and power banks, not mobility aids.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries. RB's \"maximum of four (4) spare lithium batteries\" is a portable-electronics allowance and is not stated to cover spare wheelchair batteries.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Only where the chair does not protect the battery: for \"mobility devices with lithium ion batteries where the design of the mobility aid does not provide adequate protection for the batteries\", the battery is not permitted in checked baggage and must be carried in the cabin. Otherwise it may stay installed in the hold.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "No wheelchair-specific terminal-insulation, disconnection or immobilisation instruction is published. RB's short-circuit wording (tape terminals, original packaging, individual bags) is written for spare/loose batteries for portable electronic devices.", "src": [] }, "documentation": { "value": null, "detail": "No battery specification sheet, MSDS or manufacturer-label requirement is published. The forms RB does require (Incapacitated Handling Advice Form, MEDIF) concern the passenger's condition, not the battery.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Every mobility-aid row of RB's dangerous goods table (non-spillable wet / NiMH / dry, spillable, and lithium-ion) is marked \"The approval of the operator is required: YES\", so a battery-powered chair needs RB's prior approval. The provision applies only to guests whose mobility is restricted by disability, health, age or a temporary problem.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. RB gives no weight limit for a battery-powered wheelchair or scooter.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. RB gives no maximum dimensions for a powered wheelchair or mobility scooter.", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Same best-effort wording as for manual chairs: RB \"will make every effort\" to return a hold-stowed wheelchair as close to the aircraft door as possible; if not, an airport wheelchair is provided at no charge.", "src": [ "s1" ] }, "notes": "Battery-type approval is obtained through the Customer Call Centre when the assistance request and Incapacitated Handling Advice Form are submitted; RB publishes no separate battery approval form." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"We regret to inform that no wheelchairs are available for use onboard our aircrafts, except on the Boeing 787.\" On the 787 the onboard wheelchair is available on request, for an escort or attendant to assist a non-ambulatory guest to the lavatory. Nothing on board the A320 fleet.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published as accessible. RB states only that \"lavatories on board are equipped with hand rails for the comfort and safety of all guests\"; no wheelchair-accessible lavatory is claimed on any type.", "src": [ "s1" ] }, "transfer_assistance": { "value": false, "detail": "\"Our cabin crew are unable to assist you with personal care during your flight.\" A guest who is \"unable to lift yourself\", cannot assist in their own evacuation, or cannot fit a life jacket or oxygen mask must travel with a ticketed escort in the adjacent seat; the 787 onboard chair is for that escort to use.", "src": [ "s1" ] }, "seating": { "value": "Movable aisle armrest seats on request; exit rows never permitted; no specialist seating devices", "detail": "\"Specialist seating devices are not available. We provide movable aisle armrest seats so guests who use aisle chairs to board the aircraft can more easily transfer into their seats\" — number and location vary by aircraft type; request through a reservations agent. Exit-row seating is prohibited; pre-boarding on request.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit only", "detail": "\"In the event of loss or damage, mobility aids or any equipment relating to your disability, placed into your checked in luggage is not covered for anything more than the maximum liability under the Montreal Convention.\" RB recommends travel insurance; claims are made via a Property Irregularity Report (PIR) with airport staff.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Contradiction a human should re-check: the Guide to Dangerous Goods accepts battery-powered wheelchairs with non-spillable wet, NiMH or dry batteries as checked baggage with operator approval, while the Baggage Prohibition & Restriction page lists under \"Prohibited Items — must not be carried in your baggage\": \"WET CELL BATTERIES ... or sealed non-spillable batteries (e.g. wheelchair)\". The specific mobility-aid rows of the DG table were used here. Two hard operational limits: RB caps reduced-mobility guests per flight (8 totally immobile on the 787, 4 on the A320, 20 in total), so a late request can be refused for capacity; and any guest who cannot lift themselves, assist in their own evacuation, or fit a life jacket/oxygen mask must buy a seat for an escort. No onboard aisle chair on the A320 fleet. Assistance dogs are not permitted in the cabin at all — they travel in the hold or as manifested cargo. No watt-hour figure is published anywhere for wheelchair batteries. RB does not serve the USA, so there is no DOT CRO page and liability is capped at the Montreal Convention limit.", "searched_urls": [ "https://www.flyroyalbrunei.com/", "https://www.flyroyalbrunei.com/brunei/en/information/disability-mobility-assistance/", "https://www.flyroyalbrunei.com/brunei/en/information/guide-to-dangerous-goods/", "https://www.flyroyalbrunei.com/brunei/en/information/baggage-prohibition-restriction/", "https://www.flyroyalbrunei.com/brunei/en/information/checked-baggage/", "https://www.flyroyalbrunei.com/brunei/en/information/sports-equipment-and-special-baggage/", "https://www.flyroyalbrunei.com/brunei/en/help-support/contact-us/", "https://www.flyroyalbrunei.com/united-kingdom/en/help-support/contact-us/", "https://www.flyroyalbrunei.com/brunei/en/help-support/contact-us/feedback-form/", "https://www.flyroyalbrunei.com/wp-content/uploads/2023/07/Incapacitated-Handling-Form_RoyalBruneiJuly2023.pdf", "https://www.flyroyalbrunei.com/wp-content/uploads/2018/09/medif_form.pdf" ] } }, { "schema_version": "1.1", "slug": "royal-jordanian", "name": "Royal Jordanian", "iata_code": "RJ", "icao_code": "RJA", "country": "Jordan", "region": "Middle East", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.rj.com/", "sources": [ { "id": "s1", "title": "Passengers with Special Needs (ADA) — special assistance, wheelchair handling, stowage of personal wheelchairs, CRO contacts", "url": "https://www.rj.com/en/info-and-tips/special-services/passenger-with-special-needs-ada", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage restrictions / what not to carry — dangerous goods, lithium batteries, mobility aids requiring airline approval", "url": "https://www.rj.com/en/info-and-tips/baggage-information/what-not-to-carry", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Checked luggage — Special Baggage: Wheelchairs and Assistive Devices; 32 kg per-piece limit and its special-baggage exception", "url": "https://www.rj.com/en/info-and-tips/baggage-information/checked-luggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Cargo Door and Cargo Hold Dimensions (PDF linked from the wheelchair-stowage paragraph of the Special Needs page)", "url": "https://www.rj.com/-/media/Cargo/Cargo-dimensions.pdf?rev=2d0177dcb1b542e6a67608cbba28bbaa&hash=1BBE8534B0DC2868F47FE29975B64294", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "North America Rules — US Customer Service Plan, Air Carrier Access Act (14 CFR Part 382) commitments", "url": "https://www.rj.com/en/info-and-tips/be-informed/north-america-rules", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Accessibility Plan and Feedback Process (Canada ATPDR)", "url": "https://www.rj.com/en/info-and-tips/special-services/accessibility-plan-and-feedback-process", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Conditions of Carriage — Article 15, liability for damage to baggage", "url": "https://www.rj.com/en/info-and-tips/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Contact us — 24/7 call centre", "url": "https://www.rj.com/en/royal-club/stay-connected/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Baggage Allowance — Assistive Devices carried free of charge", "url": "https://www.rj.com/en/info-and-tips/baggage-information/baggage-allowance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Worldwide offices / RJ offices (where special assistance is arranged for web bookings)", "url": "https://www.rj.com/en/plan-and-book/booking-alternatives/rjoffices", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Special Assistance Coordinators (SACs) — medical clearance status, Amman", "number": "+962 6 5202408", "hours": null, "region": "JO", "src": [ "s1" ] }, { "label": "Corporate Complaint Resolution Officer (CCRO) — USA toll-free", "number": "+1 844 807 3690", "hours": "24x7", "region": "US", "src": [ "s1" ] }, { "label": "CRO outside the USA / 24/7 call centre, Amman", "number": "+962 6 5100000", "hours": "24x7", "region": "JO", "src": [ "s1", "s8" ] }, { "label": "CRO — New York City (ext. 4089)", "number": "+1 212 949 0060", "hours": "24x7", "region": "US", "src": [ "s1" ] }, { "label": "CRO — Detroit", "number": "+1 313 670 6953", "hours": "24x7", "region": "US", "src": [ "s1" ] }, { "label": "CRO — Chicago (ext. 4156)", "number": "+1 224 539 8300", "hours": "24x7", "region": "US", "src": [ "s1" ] }, { "label": "Accessibility feedback — Ms. Reham Al Eses, Director Customer Service", "number": "+962 79 2000555", "hours": null, "region": "JO", "src": [ "s1", "s6" ] } ], "email": [ { "label": "Special Assistance Coordinators (medical clearance)", "address": "rjsacs@rj.com", "src": [ "s1" ] }, { "label": "Complaint Resolution Officer — Amman", "address": "ammsnrj@rj.com", "src": [ "s1" ] }, { "label": "CRO — New York City", "address": "crnyc@rj.com", "src": [ "s1" ] }, { "label": "CRO — New York JFK", "address": "jfkkzrj@rj.com", "src": [ "s1" ] }, { "label": "CRO — Detroit", "address": "dtwkzrj@rj.com", "src": [ "s1" ] }, { "label": "CRO — Chicago O'Hare", "address": "ordkkrj@rj.com", "src": [ "s1" ] }, { "label": "CRO — Chicago (alternate)", "address": "chitsrj@rj.com", "src": [ "s1" ] }, { "label": "Customer services / accessibility feedback (alternate formats on request)", "address": "customer.services@rj.com", "src": [ "s1", "s6" ] } ], "web_form": [ { "label": "Accessibility feedback portal (feedback may be anonymous)", "url": "https://feedback.rj.com", "src": [ "s1", "s6" ] }, { "label": "Worldwide RJ offices — where web bookings arrange special assistance", "url": "https://www.rj.com/en/plan-and-book/booking-alternatives/rjoffices", "src": [ "s1", "s10" ] } ], "relay": [ { "label": "TDD for deaf passengers (US Customer Service Plan)", "detail": "RJ commits to \"provide telecommunication devices for the deaf (available toll-free (TDD) 24 hours per day, seven days per week)\". No TDD number is printed anywhere on rj.com.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Passengers with Special Needs — wheelchair handling and stowage", "url": "https://www.rj.com/en/info-and-tips/special-services/passenger-with-special-needs-ada", "src": [ "s1" ] }, { "label": "Baggage restrictions — mobility aids with spillable / non-spillable / lithium batteries", "url": "https://www.rj.com/en/info-and-tips/baggage-information/what-not-to-carry", "src": [ "s2" ] }, { "label": "Checked luggage — wheelchairs and assistive devices carried free", "url": "https://www.rj.com/en/info-and-tips/baggage-information/checked-luggage", "src": [ "s3" ] }, { "label": "Cargo door / hold dimensions (PDF RJ links as \"does it fit\")", "url": "https://www.rj.com/-/media/Cargo/Cargo-dimensions.pdf?rev=2d0177dcb1b542e6a67608cbba28bbaa&hash=1BBE8534B0DC2868F47FE29975B64294", "src": [ "s4" ] } ], "notes": "RJ publishes no online special-assistance request form. Assistance is requested at booking through a travel agent or an RJ office; if you booked on rj.com you must contact an RJ office or the 24/7 call centre. Complaint Resolution Officials are listed per US station (JFK/New York, Detroit, Chicago) and are described as available 24x7." }, "policy": { "notice_hours": { "value": 48, "detail": "RJ \"does not require a passenger with a disability to provide advance notice of the fact that he/she is traveling\". But an on-board (aisle) wheelchair \"should [be] request[ed] ... from reservation at least 48 hours prior to departure\", and 48-72 h notice is required for the listed medical-clearance cases (oxygen, stretcher, ventilator, groups of 10+).", "src": [ "s1" ] }, "how_to_request": { "value": "Request special assistance when booking, through your travel agent or an RJ office; if you booked on rj.com, contact an RJ office or the 24/7 call centre +962 6 5100000. On-board aisle wheelchair: request from reservations at least 48 h before departure.", "detail": "\"You may request special assistance on RJ flights when making reservations through your Travel Agent and through RJ offices; if your reservation was booked on a website, you may make arrangements for special assistance by contacting RJ offices.\" Airport wheelchairs can also be requested on arrival at the airport.", "src": [ "s1", "s8", "s10" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs and Assistive Devices ... will be carried free of charge for passengers with reduced mobility and are not counted against your free baggage allowance.\" The US Customer Service Plan adds that RJ \"will not impose charges for providing facilities, equipment or services\" to disabled passengers.", "src": [ "s3", "s9", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — RJ states wheelchairs and assistive devices are carried free and outside the baggage allowance but never says how many mobility devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "RJ \"accept[s] stowage of ... folding, collapsible, and non-folding manual wheelchairs\" in the cargo compartment, if they fit in the baggage compartment and comply with FAA/PHMSA/TSA or applicable foreign government security, safety and hazardous-materials requirements.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Storage facilities for passengers traveling with their own wheelchairs are not available in the cabin of Royal Jordanian aircraft.\" RJ separately notes its aircraft are not equipped with \"Priority Space Stowage: for stowing any personal wheelchairs, mobility aids, etc.\" The chair goes in the hold, loaded with priority over other cargo and baggage.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "RJ \"shall provide for the checking and timely return of passengers' wheelchairs ... as close as possible to the door of the aircraft\", except where local security/hazmat rules prevent it or the passenger asks for baggage claim; passengers may use their own chair up to the aircraft door. NOTE: the checked-baggage page conflictingly says the chair may be \"returned to the passenger in the baggage delivery hall at their destination\".", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit published. RJ's general rule — \"the maximum weight of any piece of checked baggage on all RJ flights is 32 kgs/70 lbs\" — expressly excepts \"special baggage (sporting equipment, musical instruments, wheelchairs, pets, etc.) that it is advised of at the time of booking\", so the 32 kg cap is not applied to a declared wheelchair.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": 78, "width_cm": 95.4, "length_cm": null, "detail": "RJ publishes no maximum wheelchair size. It links a cargo-door/hold dimensions PDF at the words \"if these items fit in the baggage compartment\". Smallest published apertures: Embraer E1/E2 190/195/175 aft cargo door 0.78 m high (fwd 0.90 m, widths not published); A319/A320/A321 bulk cargo door 0.954 m wide x 0.880 m high; B787-8 bulk door 1.016 x 1.143 m. These are door openings, not a stated chair limit.", "src": [ "s1", "s4" ], "basis": "hold_door" }, "notes": "Passengers who intend to check their own wheelchair are offered a station/airport wheelchair instead; if they prefer their own chair they may use it up to the aircraft door.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage exists, so no closet dimension is published: RJ states cabin storage facilities for personal wheelchairs are not available and its aircraft have no priority space stowage for mobility aids.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "RJ accepts electric wheelchairs \"provided that spillable batteries can be disconnected and packed in compliance with IATA Dangerous Goods Manual and FAA or PHMSA ... and TSA ... regulations\". Wheelchairs/mobility aids with spillable batteries also appear on the list of items needing RJ's approval prior to flying, checked baggage only.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"Wheelchairs/Mobility Aids with Non-spillable Batteries\" are listed among \"items that require the airline's approval prior to flying which may be carried in or as passenger checked baggage only\". RJ publishes no further packing or capacity detail for them.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Wheelchairs/Mobility Aids with Lithium Batteries\" are listed among \"items that require the airline's approval prior to flying which may be carried in or as passenger checked baggage only\". No watt-hour rating, spare count or removal rule specific to mobility aids is published.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. RJ's only Wh figures (100-160 Wh with approval) are stated for portable medical electronic devices (AED, POC, CPAP) and portable electronic devices such as power tools, video cameras and laptops — not for wheelchairs. ICAO/IATA default applies; see global rules.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. RJ never states a watt-hour cap for a wheelchair battery removed into the cabin, nor whether removal is expected. ICAO/IATA default applies; see global rules.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. RJ only says spare lithium batteries for portable medical electronic devices and portable electronic devices require its approval and may be carried in carry-on baggage only; no Wh cap is given for a wheelchair spare.", "src": [ "s2" ] }, "spares_allowed": { "value": null, "detail": "Not published — RJ gives no number of spare wheelchair batteries permitted in the cabin.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. RJ requires only that spillable batteries \"can be disconnected and packed in compliance with IATA Dangerous Goods Manual\"; it does not say whether a lithium battery must be removed from the chair and carried in the cabin.", "src": [ "s1" ] }, "terminals": { "value": "Spillable batteries must be able to be disconnected and packed in compliance with the IATA Dangerous Goods Manual and FAA/PHMSA/TSA regulations.", "detail": "That disconnection/packing requirement is the only terminal-handling rule RJ publishes for wheelchairs. Its explicit short-circuit instruction (\"positive and negative terminals must not be in contact and should be stored in separate plastic bags\") is written for spare batteries of respiratory devices, not for wheelchair batteries.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is required for wheelchair batteries in RJ's published rules. The manufacturer-label requirement it does publish applies to FAA-approved respiratory devices (POC/CPAP/ventilator). Internal handling is deferred to \"Passenger Handling Manual section 2.5.5 — Handling of Power Driven Wheelchairs as Checked Baggage\", which is not public.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted in the hold, but RJ lists \"Wheelchairs/Mobility Aids with Non-spillable Batteries\", \"... with Spillable Batteries\" and \"... with Lithium Batteries\" under \"items that require the airline's approval prior to flying which may be carried in or as passenger checked baggage only\". The special-needs page accepts \"electric/battery-powered wheelchairs provided that spillable batteries can be disconnected and packed in compliance with IATA Dangerous Goods Manual and FAA or PHMSA and TSA regulations\".", "src": [ "s2", "s1" ] }, "max_weight_kg": { "value": null, "detail": "No powered-wheelchair weight limit published. The general 32 kg/70 lb maximum per checked piece expressly excepts special baggage including wheelchairs advised at the time of booking.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": 78, "width_cm": 95.4, "length_cm": null, "detail": "RJ publishes no maximum powered-chair size, only the cargo-door/hold dimensions PDF it links at \"if these items fit in the baggage compartment\". Smallest published apertures: Embraer E1/E2 aft cargo door 0.78 m high (fwd 0.90 m, widths not published); A319/A320/A321 bulk cargo door 0.954 m wide x 0.880 m high; B787-8 bulk door 1.016 x 1.143 m. Door openings, not a stated chair limit.", "src": [ "s1", "s4" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "Same rule as manual chairs: checking and timely return \"as close as possible to the door of the aircraft\", unless local security/hazmat rules prevent it or the passenger asks for the item at baggage claim. The checked-baggage page conflictingly mentions return in the baggage delivery hall.", "src": [ "s1", "s3" ] }, "notes": "Prior airline approval is required before flying with any battery-powered mobility aid, and RJ carries them in checked baggage only. Staff handling is governed by Passenger Handling Manual section 2.5.5 (\"Handling of Power Driven Wheelchairs as Checked Baggage\"), which RJ does not publish, so watt-hour and removal rules are not verifiable from the public site." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Royal Jordanian aircraft are equipped with specially designed wheelchairs for mobility-impaired customers referred to as 'Aisle Wheelchairs'\" for boarding, moving to/from the lavatory and deplaning. Must be requested from reservations at least 48 hours before departure. No aircraft exceptions are listed.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "RJ does not state whether any of its aircraft has an accessible lavatory. It says only that the aisle chair can be used for moving to/from the lavatory and that flight attendants \"will not provide any assistance inside the lavatory\".", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "RJ provides \"assistance with boarding and deplaning and the use of ground wheelchairs, onboard wheelchairs, and ramp or mechanical lifts\", and \"lifts, ramps or aisle chairs ... where loading bridges are not available\". Limits: crew \"will not provide any assistance inside the lavatory or lift and carry you\".", "src": [ "s5", "s1" ] }, "seating": { "value": "Advance seat assignment can be arranged for any passenger with a disability; bulkhead or left/right aisle seats prioritised for a fixed or immobilised leg; a safety or care attendant is seated side-by-side. PRMs may not occupy emergency-exit seats.", "detail": "\"PRM shall not normally be restricted to any particular cabin or seating areas\" but may not sit where they would impede evacuation, exits, crew duties or emergency equipment. Pre-reserved seating opens 240 days out. RJ publishes nothing about movable armrests.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,519 SDR per passenger for checked and unchecked baggage (Warsaw: 17 SDR/kg checked, 332 SDR unchecked). No mobility-aid full-value rule is published.", "detail": "Conditions of Carriage Art. 15.5. Liability can be raised by a \"special declaration of value\" declared and paid for at check-in. RJ publishes no US ACAA full-original-value rule for mobility aids. Physical damage to checked baggage must be notified in writing within 7 days of receipt (Art. 16).", "src": [ "s7" ] }, "aircraft_hold_note": "Cargo-door apertures RJ publishes in the PDF it links from the wheelchair-stowage paragraph: B787-8 fwd and aft doors 2.451 m W x 1.701 m H, bulk door 1.016 x 1.143 m; A319 (AYY-AZC/D) fwd/aft door height 1.233 m (widths not given); A319 (AYN/AYP) and A320 fwd/aft 1.541 x 1.198 m; A321 fwd 1.514 x 1.198 m, aft 1.541 x 1.198 m; A319/A320/A321 bulk door 0.954 x 0.880 m; Embraer E2 195/190 and E1 195/175 fwd cargo door height 0.90 m, aft cargo door height 0.78 m (minor) / 0.88 m (major), widths not published. The PDF's second table (\"Cargo Holds Dimensions\", from/to in m and in) gives longitudinal hold stations, not usable box sizes." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "RJ publishes an unusually detailed disability policy (built around 14 CFR Part 382 and Canada's ATPDR) but almost no hard numbers for the chair itself. Key gaps: no watt-hour limit, no spare-battery count, no removal rule and no maximum chair size or weight anywhere on rj.com — the 100/160 Wh figures on the baggage-restrictions page are for medical and consumer electronics, not mobility aids, and must not be read across. Three flags for a human: (1) contradiction on where the chair comes back — the Special Needs page promises return \"as close as possible to the door of the aircraft\", the Checked Luggage page says limited cabin space \"may require these items to be stowed in the hold and returned to the passenger in the baggage delivery hall at their destination\"; (2) prior airline approval is required before flying with any battery-powered wheelchair (spillable, non-spillable or lithium) per the baggage-restrictions page, which the special-needs page does not mention; (3) the 32 kg/70 lb per-piece checked-baggage cap explicitly does NOT apply to wheelchairs provided RJ is told at booking, so do not read 32 kg as a chair limit. The only dimension figures RJ offers are cargo-door apertures in a Cargo PDF, hyperlinked as \"(dimensions)\" from the sentence \"if these items fit in the baggage compartment\" — the smallest is the Embraer aft cargo door at 0.78 m high. RJ has no in-cabin wheelchair stowage on any aircraft. US CROs are published per station with a toll-free US line; RJ commits to a toll-free 24/7 TDD service but prints no TDD number. The DOT disability hotline printed on RJ's page (1-800-778-4838 voice / 1-800-455-9880 TTY) belongs to the US DOT, not RJ, so it is not recorded as an RJ contact. Detailed handling is deferred to internal Passenger Handling Manual section 2.5.5, which is not public. FALSE-POSITIVE LINK CHECK (re-verified 2026-07-29): an automated checker reported https://www.rj.com/ as HTTP 404. It is not dead. rj.com's edge answers HEAD with 404 while the identical URL answers GET with 200 and a 592 KB homepage; every other rj.com URL cited here already checks clean because those probes happened to fall through to GET. Nothing was changed and no fact was re-grounded.", "searched_urls": [ "https://www.rj.com/", "https://www.rj.com/en/info-and-tips/special-services/passenger-with-special-needs-ada", "https://www.rj.com/en/info-and-tips/special-services/accessibility-plan-and-feedback-process", "https://www.rj.com/en/info-and-tips/baggage-information/what-not-to-carry", "https://www.rj.com/en/info-and-tips/baggage-information/oversized-baggage", "https://www.rj.com/en/info-and-tips/baggage-information/checked-luggage", "https://www.rj.com/en/info-and-tips/baggage-information/baggage-allowance", "https://www.rj.com/en/info-and-tips/be-informed/north-america-rules", "https://www.rj.com/en/info-and-tips/conditions-of-carriage", "https://www.rj.com/en/royal-club/stay-connected/contact-us", "https://www.rj.com/en/contact-us/e-mail-us", "https://www.rj.com/en/faq", "https://www.rj.com/en/info-and-tips/special-services", "https://www.rj.com/en/plan-and-book/booking-alternatives/rjoffices", "https://feedback.rj.com", "https://www.rj.com/-/media/Cargo/Cargo-dimensions.pdf?rev=2d0177dcb1b542e6a67608cbba28bbaa&hash=1BBE8534B0DC2868F47FE29975B64294", "https://www.rj.com/-/media/RJ-policy/Other-policies/Progress-Report-2025.pdf?rev=2a0a67083a524fa7bcb9cbd6aed6c0a3&hash=4D057A24258A0C8A936F9F991EBC74A1" ] } }, { "schema_version": "1.1", "slug": "ruili-airlines", "name": "Ruili Airlines", "iata_code": "DR", "icao_code": "RLH", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.rlair.net/", "sources": [ { "id": "s1", "title": "残疾人旅客须知 (Disabled Passengers Information)", "url": "https://bbs.rlair.net/Single/f5c83516-c911-4bcc-a2ab-a5ca00177ae6", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "特殊旅客 (Special Passenger — carriage limits and application rules by category)", "url": "https://bbs.rlair.net/Single/6b87382b-2752-4673-8b85-a96900120132", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "行李危险品运输安全须知 (Baggage dangerous goods safety instructions — mobility-aid battery rules)", "url": "https://bbs.rlair.net/Single/6a006cfd-55b7-42dd-8ba9-b186008181d4", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "关于苏南瑞丽航空特殊旅客申请与购票注意事项的温馨提示 (special-passenger application notice, 2026-06-09, in the site notice list)", "url": "https://www.rlair.net/#/noticelist", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Ruili Airlines homepage (customer hotlines)", "url": "https://www.rlair.net/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "携带行李锂电池、充电宝乘机安全规定 (lithium battery / power bank rules — published as images only)", "url": "https://bbs.rlair.net/Single/d77215e6-cfd8-4a0d-9ec5-a8c800367ea0", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "苏南瑞丽航空有限公司旅客、行李国内运输条件 (General Conditions of Domestic Carriage — Art. 65 electric wheelchairs, Art. 66 checked-piece limits)", "url": "https://bbs.rlair.net/Single/c5bf068a-391e-4157-996f-afcb001a4c2f", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China (domestic) — Ruili Airlines customer hotline 952801", "number": "952801", "region": "CN", "src": [ "s4", "s5" ] }, { "label": "International callers — +86 871 952801", "number": "+86 871 952801", "region": "CN", "src": [ "s4", "s5" ] }, { "label": "Disability complaints line — dial 952801 and press 9 (recorded line, published for disabled passengers' complaints)", "number": "952801", "region": "CN", "src": [ "s1" ] } ], "email": [], "web_form": [ { "label": "投诉/建议 Feedback form", "url": "https://www.rlair.net/#/complaint", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "残疾人旅客须知 (Disabled Passengers Information)", "url": "https://bbs.rlair.net/Single/f5c83516-c911-4bcc-a2ab-a5ca00177ae6", "src": [ "s1" ] }, { "label": "特殊旅客 (Special Passenger rules)", "url": "https://bbs.rlair.net/Single/6b87382b-2752-4673-8b85-a96900120132", "src": [ "s2" ] }, { "label": "行李危险品运输安全须知 (dangerous goods — wheelchair battery rules)", "url": "https://bbs.rlair.net/Single/6a006cfd-55b7-42dd-8ba9-b186008181d4", "src": [ "s3" ] }, { "label": "旅客、行李国内运输条件 (General Conditions of Domestic Carriage)", "url": "https://bbs.rlair.net/Single/c5bf068a-391e-4157-996f-afcb001a4c2f", "src": [ "s7" ] } ], "notes": "Ruili publishes no accessibility email address and no TTY/relay service. Bookings by disabled passengers are only accepted at Ruili's own (直属) ticket offices, not through agents, so the hotline is effectively the only channel. The disability complaints line is the general hotline 952801 with option 9." }, "policy": { "notice_hours": { "value": 48, "detail": "Requests must be made at booking and no later than 48 hours before departure for: medical oxygen on board, checking a POWERED wheelchair (托运电动轮椅), the on-board narrow aisle wheelchair, disabled-group services, and a service dog in the cabin. Ruili answers within 24 hours and the ticket may only be bought once it confirms.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Apply at booking to a Ruili-owned (直属) ticket office, at least 48 hours before departure; the ticket may be issued only after Ruili confirms it can provide the service", "detail": "\"我公司仅在直属售票处受理残疾人旅客订票服务\" — disabled passengers' bookings are accepted only at Ruili's own ticket offices. Passengers needing the on-board narrow wheelchair, or a wheelchair at an international/regional airport, must apply ≥48 h ahead and may buy the ticket only after Ruili replies that it can be arranged.", "src": [ "s1", "s2", "s4" ] }, "fee_charged": { "value": false, "detail": "Ruili provides the facilities and special services required by the CAAC rules free of charge, including terminal and boarding wheelchairs and the on-board narrow wheelchair, and carries assistive devices free. Airport-supplied services (airport ambulance, ambulift) are paid by the passenger direct to the airport — \"苏南瑞丽航空不代为收取\".", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 1, "detail": "\"残疾人可免费托运1件可带进客舱的助残设备（附件）外的助残设备\" — one assistive device beyond those on the cabin-permitted list may be checked free of charge; the cabin-permitted items (folding wheelchair, walker, crutches, prosthesis, hearing aids, cane, etc.) are carried in addition.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried free. A passenger who wishes to use their own wheelchair at the airport (electric wheelchairs excluded) may use it up to the cabin door; otherwise an airport wheelchair is provided free.", "src": [ "s1" ] }, "cabin_stowage": { "value": "conditional", "detail": "A folding wheelchair (折叠轮椅) is on Ruili's annex of assistive devices that may be taken into the cabin, but only \"先到先存放\" — first come, first stowed, if cabin stowage space exists. Where there is no space or security/dangerous-goods rules prevent it, Ruili checks the device free of charge.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"我公司在靠近客舱门的地方接受托运和交回助残设备\" — assistive devices are accepted and returned near the cabin door, are taken out of the hold first and brought to the cabin door as quickly as possible; a passenger who prefers to collect the device in the baggage hall may ask for that instead.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific limit published. Ruili's general rule for any checked piece applies: each piece may not exceed 50 kg, and anything heavier needs Ruili's prior agreement before it can be checked.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair-specific dimensions published. Ruili's general checked-piece rule is 40 x 60 x 100 cm per item, with prior agreement required for anything larger — most powered chairs exceed this, which is one reason approval is needed.", "src": [], "basis": null }, "notes": "Per-flight cap: on 737 aircraft no more than 4 disabled passengers who travel without a companion and would need help in an emergency evacuation (wheelchair users, people with severe lower-limb disability without a prosthesis, blind passengers, service-dog users, and passengers with severe intellectual or mental impairment). Beyond that, companions must be added 1:1 and the number may at most double. Ruili also states it does not currently offer through/interline carriage for disabled passengers.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No numeric cabin-stowage limit is published; the only test given is whether the cabin has stowage facilities and space at the time (first come, first stowed).", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Refused. The prohibited-items list bans \"装有密封型或非密封型湿电池的电动轮椅或其他类似助行器\" — electric wheelchairs or similar aids with sealed OR unsealed wet batteries — and the Conditions of Carriage confirm the checked-wheelchair service covers lithium-powered chairs only.", "src": [ "s3", "s7" ] }, "non_spillable": { "value": false, "detail": "Refused as written: the prohibition covers sealed (密封型) wet batteries too, i.e. sealed lead-acid / gel wheelchair batteries. \"电动轮椅托运服务仅适用于使用锂电池驱动并且电池可拆卸的电动轮椅\" — only lithium chairs with a removable battery are accepted.", "src": [ "s3", "s7" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with airline approval only where the design allows the battery to be removed. The cell/battery must be of a type meeting UN Manual of Tests and Criteria Part III 38.3; the battery is removed per the manufacturer's instructions, the chair is checked without it, and the battery travels in the cabin.", "src": [ "s3", "s7" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable / not published: Ruili prohibits mobility aids whose lithium battery cannot be removed, and requires removable batteries to be taken out and carried in the cabin, so no installed-battery watt-hour figure is given.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"从助行器上卸下的每块电池禁止超过300Wh\" — each battery removed from the mobility aid must not exceed 300 Wh; the chair is then checked without a battery and the battery is carried in the cabin only, individually insulated.", "src": [ "s3", "s7" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"除卸下的电池外，每位旅客可以携带一块最大不得超过300Wh或两块每块不超过160Wh的备用电池\" — besides the removed battery, one spare of up to 300 Wh, or two spares of up to 160 Wh each.", "src": [ "s3", "s7" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: one spare battery of up to 300 Wh, or two spare batteries of up to 160 Wh each, in addition to the battery removed from the chair. Spares are cabin-only and each must be protected against damage and short circuit.", "src": [ "s3", "s7" ] }, "removal_required": { "value": true, "detail": "Yes. The battery must be removed following the manufacturer's instructions, the wheelchair is checked without its battery (\"没有电池的轮椅办理托运\"), and the removed battery is insulated and carried in the cabin only.", "src": [ "s3", "s7" ] }, "terminals": { "value": true, "detail": "\"拆下电池和备用电池两极须进行绝缘保护以防短路，由旅客随身携带\" — the terminals of the removed and spare batteries must be insulated against short circuit and the batteries carried by the passenger in the cabin; each must also be protected from damage, e.g. in a protective bag. The captain must be told where they are stowed.", "src": [ "s3", "s7" ] }, "documentation": { "value": null, "detail": "No document (spec sheet, MSDS or form) is demanded. Ruili does require the battery to be of a type meeting the UN Manual of Tests and Criteria Part III 38.3 test requirements, and requires the passenger to have arranged the carriage with the airline in advance.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Only lithium-battery aids whose battery is removable, and only with Ruili's consent: \"电动轮椅托运服务仅适用于使用锂电池驱动并且电池可拆卸的电动轮椅\", accepted only from passengers whose mobility is restricted by disability, health, age or a temporary problem. Aids with non-removable lithium batteries, or with sealed or unsealed wet batteries, are prohibited. Must be checked at the check-in counter.", "src": [ "s1", "s3", "s7" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific limit published; the general checked-piece limit of 50 kg per item applies, with prior agreement required above it.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair-specific dimensions published; the general checked-piece limit of 40 x 60 x 100 cm applies, with prior agreement required above it.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Checked assistive devices are accepted and returned near the cabin door and are unloaded first. But a powered chair may not be used through the airport to the door — \"残疾人愿意在机场使用自己轮椅（电动轮椅除外）\" — and must be surrendered at least 2 hours before check-in closes.", "src": [ "s1" ] }, "notes": "Lithium-battery-powered personal mobility vehicles that are not medical aids (hoverboards, e-scooters, self-balancing wheels, monowheels) are banned outright, including with the battery removed." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "An on-board narrow aisle wheelchair (机上专用窄型轮椅) is provided free, and cabin crew will help a passenger use it to and from the lavatory. It must be requested at booking and no later than 48 hours before departure.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Ruili only undertakes to tell a passenger on request \"航空器内是否有无障碍卫生间\" (whether the aircraft has an accessible lavatory); it makes no claim that any of its 737s has one.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Cabin crew provide, on request: help moving to and from the seat, help preparing to eat, help using the on-board wheelchair to and from the lavatory, help for partly ambulatory passengers to the lavatory, and help stowing/retrieving cabin items. They do NOT feed passengers, assist inside the lavatory or with toileting, or provide medical care.", "src": [ "s1" ] }, "seating": { "value": "Movable-armrest aisle seat where a fixed armrest blocks transfer; companion seated adjacent; front-row seat for service-dog users and passengers with restricted leg movement", "detail": "\"除另有规定外，我公司不禁止残疾人在任何座位就座\" — no blanket seat restriction. Ruili will try to give a movable-armrest or easy-access aisle seat to a passenger who cannot enter a fixed-armrest aisle seat from the on-board chair, seat the companion next to them, and give a front-row or extra-legroom seat to service-dog users and passengers with limited leg movement. Priority boarding and staggered disembarking.", "src": [ "s1" ] } }, "damage_liability": { "value": "No waiver required; Ruili publishes no compensation limit for mobility aids", "detail": "\"不要求残疾人签署免责文件，放弃其对助残设备损坏或丢失进行索赔的权利，收运时已损坏的除外\" — Ruili does not ask disabled passengers to sign away their right to claim for damage or loss of an assistive device (unless it was already damaged when accepted). It packs devices and removed parts to prevent loss/damage, but publishes no compensation figure.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Read in Chinese; Ruili (苏南瑞丽航空 / Sunan Ruili) publishes no English accessibility page. The headline risk for a power-chair user: Ruili's prohibited-items list bans electric wheelchairs fitted with sealed OR unsealed wet batteries outright, and also bans mobility aids whose lithium battery is not removable — so only a lithium chair with a removable battery (≤300 Wh, battery carried in the cabin) is acceptable, with prior approval. Other hard limits: a maximum of 4 unaccompanied disabled passengers per 737 flight (more only with 1:1 companions, and never more than double); disabled passengers' tickets are sold only at Ruili's own ticket offices; Ruili states it does not currently offer through/interline carriage for disabled passengers; portable oxygen concentrators may not be used on board at any stage of flight and Ruili carries no medical oxygen equipment at present. Ruili's Conditions of Carriage also cap any checked piece at 50 kg and 40 x 60 x 100 cm, above which prior agreement is required — most power chairs exceed that box. Site mechanics for a re-checker: www.rlair.net is a JavaScript SPA whose content API returns HTTP 502 to direct requests from outside China — all pages here were read either through a rendering proxy or directly on the CMS host bbs.rlair.net, which serves the policy text as plain HTML. Notices open in a modal, so the special-passenger notice of 2026-06-09 has no deep link; it is at /BasicInfo/Notice/GetNoticeModel?id=1228 in the site API. Ruili's dedicated lithium-battery/power-bank page (s6) is published as images only and could not be read as text; the battery figures used here come from the dangerous goods page, which is text. FALSE-POSITIVE LINK CHECK (re-verified 2026-07-29): an automated checker reported www.rlair.net and its #/complaint and #/noticeList hash routes as HTTP 404. They are alive. The rlair.net server answers every HEAD request with 404 while the same path answers GET with 200 and the full SPA shell (2,114 bytes), and a URL fragment is never sent to the server at all, so a hash route can never be probed by HTTP status in the first place. Rendered with a JS-waiting proxy the homepage loads normally and publishes its own links to the two routes; the notice-list route is spelled #/noticelist in Ruili's own navigation, so s4 has been corrected to that casing. Nothing was re-grounded — all seven policy sources are on bbs.rlair.net, which was and remains HTTP 200.", "searched_urls": [ "https://www.rlair.net/", "https://www.rlair.net/#/noticeList", "https://www.rlair.net/#/noticelist", "https://www.rlair.net/#/complaint", "https://www.rlair.net/BasicInfo/ForegroundMenu/GetForegroundMenu?MENU_CODE=INFO", "https://www.rlair.net/BasicInfo/Notice/GetNoticeList?pageSize=30&pageIndex=1", "https://www.rlair.net/BasicInfo/Notice/GetNoticeModel?id=1228", "https://bbs.rlair.net/Single/f5c83516-c911-4bcc-a2ab-a5ca00177ae6", "https://bbs.rlair.net/Single/6b87382b-2752-4673-8b85-a96900120132", "https://bbs.rlair.net/Single/6a006cfd-55b7-42dd-8ba9-b186008181d4", "https://bbs.rlair.net/Single/d77215e6-cfd8-4a0d-9ec5-a8c800367ea0", "https://bbs.rlair.net/Single/c5bf068a-391e-4157-996f-afcb001a4c2f" ] } }, { "schema_version": "1.1", "slug": "rusline", "name": "RusLine", "iata_code": "7R", "icao_code": "RLU", "country": "Russian Federation", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://rusline.aero/", "sources": [ { "id": "s1", "title": "Перевозка отдельных категорий пассажиров — Перевозка пассажиров с ограниченными физическими возможностями (Carriage of PRM passengers)", "url": "https://rusline.aero/read/rules_of_transportation/perevozka-otdelnyh-passajirov/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Общие правила перевозки багажа (General baggage rules — wheelchairs, cabin mobility aids, lithium batteries)", "url": "https://rusline.aero/read/rules_of_transportation/perevozka-bagaja", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Вопросы и ответы — Особенности условий перевозки отдельных категорий пассажиров (FAQ: wheelchair users)", "url": "https://rusline.aero/read/faq/perevozka_otdelnykh_kategoriy_passazhirov", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Контакты (Contact centre numbers and airline e-mail addresses)", "url": "https://rusline.aero/about/contact_information/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Подача претензий (How to file a claim — deadlines and claims mailbox)", "url": "https://rusline.aero/read/passagiram/podacha-pretenziy/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Russia — 24/7 contact centre 8 809 505 46 69, the channel named for arranging PRM carriage (PREMIUM RATE: 64-68 RUB/min incl. VAT, charged while you wait)", "number": "8 809 505 46 69", "hours": "24 hours, 7 days a week", "region": "RU", "src": [ "s1", "s3", "s4" ] }, { "label": "Calls from outside Russia — +7 495 933 23 33 (charged as an international call)", "number": "+7 495 933 23 33", "hours": "24 hours, 7 days a week", "region": "RU", "src": [ "s3", "s4" ] } ], "email": [ { "label": "General airline mailbox (no dedicated accessibility address is published)", "address": "info@rusline.aero", "src": [ "s4" ] }, { "label": "Claims department — damaged or lost baggage, including mobility aids", "address": "pretenz@rusline.aero", "src": [ "s5" ] } ], "web_form": [ { "label": "Обратная связь (feedback form)", "url": "https://rusline.aero/about/feedback/", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Перевозка пассажиров с ограниченными физическими возможностями (PRM carriage rules)", "url": "https://rusline.aero/read/rules_of_transportation/perevozka-otdelnyh-passajirov/", "src": [ "s1" ] }, { "label": "Общие правила перевозки багажа (baggage rules — wheelchair handling)", "url": "https://rusline.aero/read/rules_of_transportation/perevozka-bagaja", "src": [ "s2" ] }, { "label": "FAQ — wheelchair users", "url": "https://rusline.aero/read/faq/perevozka_otdelnykh_kategoriy_passazhirov", "src": [ "s3" ] } ], "notes": "There is no accessibility desk, no dedicated e-mail and no TTY/relay: RusLine routes disabled passengers to its general contact centre, and that number (8 809 505 46 69) is a premium-rate line billed at 64-68 RUB per minute including the time you spend on hold. Callers from abroad use +7 495 933 23 33." }, "policy": { "notice_hours": { "value": 24, "detail": "\"Согласовать перевозку пассажиров с ограниченными возможностями можно круглосуточно в контактном центре ... не позднее, чем за 24 часа до вылета рейса\" — carriage of a passenger with reduced mobility must be arranged with the 24/7 contact centre no later than 24 hours before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Call the 24/7 contact centre after buying the ticket (8 809 505 46 69, or +7 495 933 23 33 from abroad) at least 24 hours before departure and give the wheelchair's dimensions, weight and battery type", "detail": "\"...сообщить габариты, вес коляски, тип аккумулятора (при наличии), а также какая требуется помощь. Информация будет внесена в Ваше бронирование\" — the details are added to the booking and the assistance is then provided at the departure and arrival airports.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Инвалидные кресла-коляски и иные вспомогательные средства для передвижения ... взвешиваются при регистрации, оформляются багажной биркой и перевозятся бесплатно сверх нормы бесплатного провоза багажа в багажном отсеке.\" The airport assistance services listed by RusLine are also provided without extra charge, as is a medical oxygen cylinder agreed in advance.", "src": [ "s1", "s2", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "No number published. RusLine says \"wheelchairs and other mobility aids\" are weighed, tagged and carried free in the hold in addition to the free baggage allowance, but never says how many devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Carried free above the baggage allowance. \"Кресла-коляски (за исключением кресел-колясок с электрическим приводом) сдаются непосредственно перед посадкой на воздушное судно\" — a non-powered chair is handed over immediately before boarding, so the passenger keeps it through the terminal.", "src": [ "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "Only if it fits: crutches, a folding wheelchair, support and tactile canes, folding walkers/rollators and packed prostheses may be carried in the cabin in addition to hand baggage \"при условии, что их габариты позволяют безопасно разместить указанные предметы на багажной полке либо под сиденьем впереди стоящего пассажирского кресла\". No numeric limit is given, and RusLine's fleet is CRJ100/200-class regional jets.", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "\"Получение кресла-коляски по прилёту, как правило, осуществляется у трапа, если иное не предусмотрено технологией аэропорта\" — the chair is normally returned at the aircraft steps on arrival, unless the airport's own procedure provides otherwise, and non-powered chairs are surrendered only immediately before boarding.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. RusLine weighs the chair at check-in and asks for its weight when the assistance is arranged, but publishes no maximum.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. RusLine asks the passenger to report the chair's dimensions to the contact centre but states no maximum and gives no hold-door figures for its regional-jet fleet.", "src": [], "basis": null }, "notes": "A companion is compulsory for passengers who are deaf and blind at the same time (DEAF/BLND), for DPNA passengers legally declared incapable, and for disabled children under 12. RusLine uses the IATA WCHR/WCHS/WCHC/WCHP codes and publishes their definitions.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No numeric limit published — the only test is whether the item fits safely on the overhead shelf or under the seat in front.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. RusLine gives no rule for spillable wet-cell wheelchair batteries; it refers only to \"the requirements of the IATA DGR\" and to its own refusal of chairs with a \"dry-charge\" battery.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published, and there is a term to clarify before you fly: RusLine refuses \"коляски с сухой зарядкой аккумуляторной батареи\" (chairs with a dry-charge battery) without defining it — it may mean dry-charged lead-acid, or be read as dry-cell. Confirm your battery type with the contact centre.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. RusLine says only that powered wheelchairs are \"принимаются к перевозке в соответствии с требованиями IATA DGR\" and never addresses lithium-powered chairs specifically.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. RusLine states no watt-hour figure for a wheelchair battery; its 100-160 Wh rule is written for spare batteries for portable electronic devices, not mobility aids.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. RusLine does not say whether or when a wheelchair battery must be removed, nor any watt-hour cap for a removed battery.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchair spares. RusLine's rule that two spare lithium batteries of 100-160 Wh may travel in the cabin only is written for portable electronic devices.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries. The two-spare limit RusLine publishes applies to spare batteries for portable electronic devices and is not stated to cover wheelchair batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. RusLine says only that powered chairs are checked at the check-in line and accepted per the IATA DGR; it does not say whether the battery must be removed into the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. RusLine's short-circuit protection wording (original packaging or insulated contacts) is written for spare batteries for portable electronic devices.", "src": [] }, "documentation": { "value": null, "detail": "No document required. The passenger must, however, tell the contact centre the chair's dimensions, weight and battery type when the assistance is arranged.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted subject to a battery-type restriction and check-in surrender: \"Кресла-коляски с электрическим приводом сдаются в багаж на линии регистрации и принимаются к перевозке в соответствии с требованиями IATA DGR.\" The FAQ warns \"ВАЖНО! Коляски с сухой зарядкой аккумуляторной батареи не принимаются к воздушной перевозке\" — chairs with a dry-charge battery are refused.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published. No weight limit for a powered wheelchair is stated.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. No maximum dimensions for a powered wheelchair are stated.", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "One-way only, and not guaranteed: a powered chair must be checked at the check-in line, not at the aircraft, but \"получение кресла-коляски по прилёту, как правило, осуществляется у трапа, если иное не предусмотрено технологией аэропорта\" — it is normally returned at the aircraft steps unless the airport's procedure says otherwise.", "src": [ "s2" ] }, "notes": "RusLine repeats the ICAO position that small lithium-powered personal mobility devices (hoverboards, e-scooters and similar) are not recommended for air carriage; that paragraph is separate from its wheelchair rules." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published as an on-board service. RusLine's list of free airport services includes \"помощь при пересадке в бортовое кресло-коляску\" (help transferring into the on-board wheelchair), but it never says that an aisle chair is carried on its regional aircraft.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. RusLine makes no accessible-lavatory claim; its fleet is CRJ100/200-class regional jets.", "src": [] }, "transfer_assistance": { "value": true, "detail": "The airport handling organisation provides, free of charge: boarding and disembarking including by ambulift, \"помощь при пересадке в бортовое кресло-коляску\", escort to the seat on board with help stowing hand baggage, \"помощь при пересадке в пассажирское кресло\", and assistance through all checks and at baggage reclaim.", "src": [ "s1" ] }, "seating": { "value": "Seat next to the companion free of charge; seats A or D recommended where nothing was pre-assigned; never at emergency exits", "detail": "\"При регистрации маломобильному пассажиру и его сопровождающему рекомендуется предоставлять места, расположенные рядом друг с другом в одном ряду и не разделенные проходом ... без взимания дополнительной платы\", and where no seat was assigned at booking, \"рекомендуется предоставлять места A или D, за исключением мест у аварийных выходов\".", "src": [ "s1" ] } }, "damage_liability": { "value": "Standard Russian Air Code baggage liability; written pre-claim required within 7 days (international) or 6 months (domestic)", "detail": "RusLine publishes no mobility-aid-specific cover. A written pre-claim is compulsory, filed per ticket with the baggage receipt or the commercial act (PIR) and originals of supporting documents, to pretenz@rusline.aero or by post; deadlines are 7 days from receipt of the baggage on international carriage and 6 months on domestic carriage.", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "ru", "notes": "Read in Russian; RusLine's English site does not carry the PRM pages. Two things a wheelchair user should check before booking. (1) The FAQ refuses \"коляски с сухой зарядкой аккумуляторной батареи\" — wheelchairs with a 'dry-charge' battery — a term RusLine never defines; it most plausibly means dry-charged lead-acid, but it could be read as dry-cell, so the battery type must be confirmed on the phone. (2) The only channel for arranging assistance is the general contact centre on a premium-rate 8-809 number charged at 64-68 RUB/min including hold time (or +7 495 933 23 33 from abroad); there is no accessibility e-mail address and no relay service. Beyond that RusLine publishes no battery rules of its own for powered wheelchairs at all — the entire policy is \"accepted in accordance with the requirements of the IATA DGR\" — so no watt-hour figure, removal rule or spare allowance can be quoted from the airline. Positive points: wheelchairs and other mobility aids travel free above the baggage allowance, a non-powered chair is surrendered only at the aircraft steps and normally returned there, and the free airport service list is detailed (ambulift, transfer into the on-board chair, escort to the seat). PRM notice deadline is only 24 hours.", "searched_urls": [ "https://rusline.aero/", "https://rusline.aero/read/rules_of_transportation/perevozka-otdelnyh-passajirov/", "https://rusline.aero/read/rules_of_transportation/perevozka-bagaja", "https://rusline.aero/read/rules_of_transportation/permitted_for_carriage", "https://rusline.aero/read/rules_of_transportation/perechen_opasnix_veshestv", "https://rusline.aero/read/rules_of_transportation/obsluzhivanie-na-bortu", "https://rusline.aero/read/faq/perevozka_otdelnykh_kategoriy_passazhirov", "https://rusline.aero/read/passagiram/podacha-pretenziy/", "https://rusline.aero/about/contact_information/", "https://rusline.aero/about/feedback/", "https://rusline.aero/en/" ] } }, { "schema_version": "1.1", "slug": "rwandair", "name": "RwandAir", "iata_code": "WB", "icao_code": "RWD", "country": "Rwanda", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.rwandair.com/", "sources": [ { "id": "s1", "title": "Baggage allowance", "url": "https://www.rwandair.com/information/prepare-to-fly/baggage-allowance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Medical Information", "url": "https://www.rwandair.com/information/prepare-to-fly/medical-information/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Demandes Spéciales / Assistance (special assistance page, French URL path, English text)", "url": "https://www.rwandair.com/fr/information/prepare-to-fly/special-needs-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Special Needs — the page RwandAir withdrew from its English site, still live under the French URL path (French translation of the identical English text)", "url": "https://www.rwandair.com/fr/information/prepare-to-fly/special-needs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us — worldwide offices and call centres", "url": "https://www.rwandair.com/connect-with-us/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage claims — lost or damaged baggage", "url": "https://www.rwandair.com/information/prepare-to-fly/baggage-claims/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Restricted items", "url": "https://www.rwandair.com/information/prepare-to-fly/restricted-items/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Rwanda — RwandAir head office / reservations (given as the special-assistance contact)", "number": "+250 788 177 000", "hours": null, "region": "RW", "src": [ "s4", "s5" ] }, { "label": "United Kingdom — RwandAir call centre", "number": "+44 1293 874 922", "hours": "Mon–Fri 09:00–19:30; closed weekends and public/bank holidays (eff. 09/02/26)", "region": "GB", "src": [ "s5" ] }, { "label": "USA — customer service (toll free)", "number": "+1 877 938 5612", "hours": null, "region": "US", "src": [ "s5" ] }, { "label": "Rwanda — Kigali airport sales / reservations", "number": "+250 780 967 289", "hours": null, "region": "RW", "src": [ "s5" ] } ], "email": [ { "label": "Special assistance requests (reservations)", "address": "reservations@rwandair.com", "src": [ "s4", "s5" ] }, { "label": "Customer Relations", "address": "care@rwandair.com", "src": [ "s5" ] }, { "label": "General enquiries / local stations", "address": "info@rwandair.com", "src": [ "s5", "s6" ] } ], "web_form": [ { "label": "Contact us — online request form ('Choose what you need help with', includes Travel health and Baggage enquiries)", "url": "https://www.rwandair.com/connect-with-us/contact-us/", "src": [ "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Special Requests / Assistance", "url": "https://www.rwandair.com/fr/information/prepare-to-fly/special-needs-assistance/", "src": [ "s3" ] }, { "label": "Baggage allowance (free carriage of wheelchairs and assistive devices)", "url": "https://www.rwandair.com/information/prepare-to-fly/baggage-allowance/", "src": [ "s1" ] }, { "label": "Medical Information (MEDIF, mobility assistance)", "url": "https://www.rwandair.com/information/prepare-to-fly/medical-information/", "src": [ "s2" ] } ], "notes": "RwandAir publishes no dedicated disability/accessibility desk. The number and address above are the general reservations channel that the Special Needs page names as the route for assistance requests; that page is now published only in French, at /fr/information/prepare-to-fly/special-needs/, its English URL having been withdrawn. The contact-us page lists a further ~40 city sales offices with their own local numbers." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Any requirement for assistance/special needs must be conveyed at least 48 hours prior to travel. However, we advise you to convey this information as early as possible.\" Passengers are also told to check in at least 2 hours before departure. Separately a MEDIF medical clearance, where a medical condition requires one, must reach the medical team not less than 72 hours before departure.", "src": [ "s3", "s2" ] }, "how_to_request": { "value": "Request while booking on rwandair.com, or contact reservations@rwandair.com / +250 788 177 000; also tell ground staff and cabin crew at check-in or the departure gate", "detail": "\"Veuillez nous en informer à l'avance afin que nous puissions prendre les dispositions nécessaires lors de la réservation sur notre site Web, ou contacter notre équipe d'assistance via reservations@rwandair.com, or +250 788 177 000\" — the live Special Needs page, whose withdrawn English original read \"please let us know in advance… or contact our support team via reservations@rwandair.com, or +250 788 177 000\". The assistance page adds: \"Let our ground staff and cabin crew know of your requests upon check-in or at the departure gate.\"", "src": [ "s4", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs or other assistive devices (e.g., a fully collapsible invalid wheelchair and/or a pair of crutches) will be carried for free, provided the passenger depends on them.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published as a number. The baggage page's example is \"a fully collapsible invalid wheelchair and/or a pair of crutches\", but RwandAir does not state how many mobility devices are carried free.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "\"Wheelchairs or other assistive devices (e.g., a fully collapsible invalid wheelchair and/or a pair of crutches) will be carried for free, provided the passenger depends on them.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. The free-carriage sentence sits inside the \"Carry-on Baggage\" section of the baggage page, but RwandAir never states whether a folding manual chair may be stowed in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published; RwandAir says nothing about returning a wheelchair at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The 23 kg piece limit on the baggage page is the ordinary checked-baggage limit and is not applied to wheelchairs on any RwandAir page.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. RwandAir gives no wet/spillable battery rule for mobility aids.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. RwandAir gives no gel / AGM / sealed-lead-acid rule for mobility aids.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. Neither the baggage, restricted-items nor assistance pages mention lithium-ion wheelchair batteries.", "src": [ "s7", "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on rwandair.com. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on rwandair.com. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on rwandair.com. ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published; RwandAir does not state a spare-battery allowance for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published; RwandAir does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published; no terminal-insulation or disconnection requirement is stated.", "src": [] }, "documentation": { "value": null, "detail": "No spec sheet, MSDS or form is demanded. RwandAir only advises passengers to \"share detailed information about their wheelchair/mobility aid and batteries with our staff before traveling\".", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "RwandAir has no dedicated powered-wheelchair page. The baggage page carries \"wheelchairs or other assistive devices\" free without excluding powered ones, and tells passengers to \"share detailed information about their wheelchair/mobility aid and batteries with our staff before traveling\" so staff can \"take necessary safety precautions\" — the only published reference to battery-powered aids.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "RwandAir publishes no watt-hour limits, battery-type rules or dimension limits for powered wheelchairs anywhere on its site; confirm with reservations before travelling." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. RwandAir does not state whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "\"Mobility Assistance: we provide ambulifts and lifting devices for passengers with reduced mobility in select cities only; however, manual lifting may be necessary as an alternative where such services are unavailable.\" RwandAir also requires that \"customers who are not self-reliant (capable of taking care of all their physical needs independently in-flight) are required to travel with a ticketed companion for assistance.\" The live Special Needs page adds only that staff \"vous aidera à monter et descendre de l'avion\" (will help you board and leave the aircraft).", "src": [ "s2", "s3", "s4" ] }, "seating": { "value": null, "detail": "Not published. Neither RwandAir's medical-information page nor its special-needs-assistance page (live only under the /fr/ path) states a movable-armrest, bulkhead or seat-allocation rule for wheelchair users.", "src": [] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule published. The general baggage rule is that damage must be reported to a RwandAir representative before leaving the baggage claim area, and that \"claims for damages of wheels, handles, straps, scratches and minor cuts/dents\" are treated as normal wear and tear.", "src": [ "s6" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "THE 404 CLAIM WAS RE-TESTED AND HOLDS. On 2026-07-29 https://www.rwandair.com/information/prepare-to-fly/special-needs-assistance/ returned HTTP 404 to a plain browser-UA request and to the reader proxy with --render 25 (WordPress serves its whole site map as the 404 body, which is why an earlier pass could mistake it for a real page); the CDX index confirms the last HTTP 200 capture is exactly the 2024-10-15 one previously cited, with every capture from 2025-12-15 onward returning 404. The page's content is nevertheless LIVE: RwandAir kept it under the French URL path, at https://www.rwandair.com/fr/information/prepare-to-fly/special-needs/ (HTTP 200, checked 2026-07-29), as a word-for-word French translation of the withdrawn English text — same reservations@rwandair.com / +250 788 177 000 contact route, same mobility-assistance paragraph, same \"Les installations d'oxygène ne sont pas disponibles dans nos avions. Nous ne fournissons pas non plus de services de civières à bord\" (no oxygen, no stretchers). That live French page has therefore replaced the 2024 Wayback snapshot as source s4, and no figure in this record changed as a result. A separate French page, /fr/information/prepare-to-fly/special-needs-assistance/, is also still live and carries the 48-hour notice list in English. Note for RwandAir: the English homepage still links to the dead English URL. Neither version contains any wheelchair-specific carriage, dimension or battery rule. The only mobility-aid policy RwandAir currently publishes is one paragraph on the baggage-allowance page (free carriage; tell staff about your chair and batteries) and one line on the medical-information page (ambulifts in select cities only, manual lifting elsewhere). Two hard constraints a traveller must know: passengers who are not self-reliant in flight must buy a seat for a companion, and RwandAir provides no oxygen and no stretcher service on board (2024 snapshot). No watt-hour figure appears anywhere on the site, including the restricted-items page.", "searched_urls": [ "https://www.rwandair.com/", "https://www.rwandair.com/information/prepare-to-fly/medical-information/", "https://www.rwandair.com/information/prepare-to-fly/special-needs-assistance/", "https://www.rwandair.com/information/prepare-to-fly/special-assistance/", "https://www.rwandair.com/special-assistance", "https://www.rwandair.com/us-en/information/prepare-to-fly/special-assistance", "https://www.rwandair.com/fr/information/prepare-to-fly/special-needs-assistance/", "https://www.rwandair.com/information/prepare-to-fly/baggage/", "https://www.rwandair.com/information/prepare-to-fly/baggage-allowance/", "https://www.rwandair.com/information/prepare-to-fly/restricted-items/", "https://www.rwandair.com/information/prepare-to-fly/baggage-claims/", "https://www.rwandair.com/information/prepare-to-fly/baggage-liability/", "https://www.rwandair.com/information/prepare-to-fly/faqs/", "https://www.rwandair.com/our-policies/terms-conditions-of-carriage/", "https://www.rwandair.com/our-policies/general-rules-for-the-us-market/", "https://www.rwandair.com/connect-with-us/contact-us/", "https://www.rwandair.com/sitemap.xml", "https://www.rwandair.com/wp-sitemap-posts-page-1.xml", "https://web.archive.org/web/20241015130803/https://www.rwandair.com/information/prepare-to-fly/special-needs-assistance/", "https://www.rwandair.com/fr/information/prepare-to-fly/special-needs/", "https://www.rwandair.com/information/prepare-to-fly/special-needs/", "https://www.rwandair.com/information/prepare-to-fly/reduced-mobility/", "https://www.rwandair.com/en/information/prepare-to-fly/special-needs-assistance/", "https://www.rwandair.com/information/special-needs-assistance/", "https://www.rwandair.com/special-needs-assistance/", "https://www.rwandair.com/information/prepare-to-fly/", "http://web.archive.org/cdx/search/cdx?url=rwandair.com/information/prepare-to-fly/special-needs-assistance/&output=json&limit=-12" ] } }, { "schema_version": "1.1", "slug": "s7-airlines", "name": "S7 Airlines", "iata_code": "S7", "icao_code": "SBI", "country": "Russian Federation", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.s7.ru", "sources": [ { "id": "s1", "title": "Справочный центр — Как перевезти кресло-коляску? (Help centre: How to transport a wheelchair)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kak-perevezti-kreslo-kolyasku/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Справочный центр — Можно ли бесплатно перевезти кресло-коляску или другое средство для передвижения? (Free carriage of a wheelchair or other mobility device)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-mozhno-li-besplatno-perevezti-kreslo-kolyasku-ili-drugoe-sredstvo-peredvizheniya-dlya-passazhira-s-invalidnostu/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Справочный центр — Какую помощь получит в аэропорту пассажир в кресле-коляске? (Airport assistance for a wheelchair user)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kakuu-pomosh-poluchit-v-aeroportu-passazhir-v-kresle-kolyaske/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Справочный центр — Какую помощь в полете окажут пассажиру в кресле-коляске? (In-flight assistance for a wheelchair user)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kakuu-pomosh-v-polete-okazhut-passazhiru-v-kresle-kolyaske/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Справочный центр — Какие услуги в аэропорту бесплатно получит пассажир с инвалидностью? (Free airport services for a passenger with a disability)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kakie-uslugi-v-aeroportu-besplatno-poluchit-passazhir-s-invalidnostu/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Справочный центр — Можно ли купить на сайте билет для пассажира с инвалидностью? (Booking online for a passenger with a disability)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-mozhno-li-kupit-na-saite-bilet-dlya-passazhira-s-invalidnostu/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Справочный центр — Обязательно ли, чтобы в полете пассажира с инвалидностью кто-нибудь сопровождал? (Is a companion required?)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-obyazatelno-li-chtoby-v-polete-passazhira-s-invalidnostu-kto-nibud-soprovozhdal/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Справочный центр — Где можно получить в аэропорту кресло-коляску, чтобы использовать его до вылета? (Airport wheelchair before departure)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-gde-mozhno-poluchit-v-aeroportu-kreslo-kolyasku-chtoby-ispolzovat-ego-do-vyleta/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Справочный центр — Как купить билет для пассажира в кресле-коляске? (Buying a ticket for a wheelchair user)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kak-kupit-bilet-dlya-passazhira-v-kresle-kolyaske/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Справочный центр — Что запрещено перевозить в самолете? (Prohibited items)", "url": "https://www.s7.ru/ru/help-center/articles/opasnye-predmety-i-veshestva-chto-zapresheno-perevozit-v-samolete/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Справочный центр — Особые категории пассажиров (Help centre category: special categories of passengers)", "url": "https://www.s7.ru/ru/help-center/category/podgotovka-k-poletu/osobye-kategorii-passazhirov/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "s7.ru site footer content feed — «Связаться» contact-centre block", "url": "https://www.s7.ru/ext/s7media/api/v2/footer?code=default&device=DESKTOP&lang=ru", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Russia — S7 contact centre (\"Бесплатно по России\", free within Russia)", "number": "8 800 700-07-07", "hours": null, "region": "RU", "src": [ "s12" ] }, { "label": "S7 contact centre — Moscow number", "number": "+7 495 783-0707", "hours": null, "region": "RU", "src": [ "s12" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Как перевезти кресло-коляску? (How to transport a wheelchair)", "url": "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kak-perevezti-kreslo-kolyasku/", "src": [ "s1" ] }, { "label": "Особые категории пассажиров — help-centre index (special categories of passengers)", "url": "https://www.s7.ru/ru/help-center/category/podgotovka-k-poletu/osobye-kategorii-passazhirov/", "src": [ "s11" ] } ], "notes": "S7 publishes no dedicated disability desk, accessibility email or TTY line. Every help-centre article routes special-assistance requests to the website/app chat or the general contact centre, which then emails the passenger a form to complete. The contact-centre numbers above come from the site's own footer content feed; s7.ru itself is behind a ServicePipe JavaScript/CAPTCHA wall that blocks ordinary fetching." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published. S7 says only: if you bought online, \"обязательно сразу же сообщите нам\" (tell us immediately) that the passenger uses a wheelchair, and warn it \"как можно раньше\" (as early as possible) if an airport wheelchair will be needed.", "src": [ "s8", "s9" ] }, "how_to_request": { "value": "Tick \"Мне нужно специальное сопровождение\" (I need special assistance) when booking on s7.ru and fill in the short questionnaire; if the ticket is already issued, use the chat on the site or app, or call the contact centre, which will email you a form to complete", "detail": "The operator asks for the wheelchair's dimensions and the characteristics of any other device needed in flight, then adds the special-service (SSR) request to the booking and forwards it to the airport. Tickets bought in an S7 office can be flagged for assistance at the counter.", "src": [ "s3", "s6", "s9" ] }, "fee_charged": { "value": false, "detail": "\"Если пассажир пользуется креслом, то оно перевозится бесплатно в багаже\" — if the passenger uses the chair it is carried free as baggage. \"Все устройства, необходимые пассажиру для передвижения, перевозятся бесплатно.\" A chair being shipped for somebody else must be paid for as extra baggage.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. S7 states that \"all devices the passenger needs in order to move around are carried free of charge\" but does not say how many.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "\"Если кресло механическое, вы можете пользоваться им до самого трапа\" — a manual chair may be used right up to the aircraft steps. Crutches, canes, walkers and rollators travel free in the cabin if they fit on the overhead shelf or under the seat in front, or free in the hold if preferred.", "src": [ "s1", "s2", "s8" ] }, "cabin_stowage": { "value": "conditional", "detail": "\"Сможете ли вы взять инвалидное кресло в салон самолета, зависит от габаритов кресла. Норма для ручной клади — максимум 55x40x23 см. Обычно инвалидные кресла крупнее, поэтому их перевозят в багажном отсеке.\" — a wheelchair may come into the cabin only if it fits the hand-baggage size limit; S7 notes most do not.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. S7 says a manual chair may be used up to the aircraft steps, but never states where it is given back on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "S7 publishes no maximum size for a checked wheelchair; the only figure on the page is the cabin hand-baggage norm, recorded under cabin_stowage_dimensions.", "src": [ "s1" ], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": 23, "width_cm": 40, "length_cm": 55, "basis": "cabin_stowage", "detail": "S7 applies its general hand-baggage norm — \"максимум 55x40x23 см\" — to deciding whether a wheelchair can travel in the cabin. The airline publishes the three figures as \"55x40x23 cm\" without labelling which axis is which; they are mapped here as 55 length x 40 width x 23 height.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. S7's wheelchair article does not distinguish battery chemistries, and its prohibited-items article bans \"жидкостный элемент батареек\" (wet battery cells) only as a general corrosive-goods entry, with no wheelchair exception or condition stated either way.", "src": [ "s1", "s10" ] }, "non_spillable": { "value": null, "detail": "Not published — S7 does not name gel, AGM, sealed lead-acid or dry batteries anywhere in its wheelchair guidance.", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published — S7's wheelchair guidance refers only to \"аккумулятор\" (a battery) generically and never addresses lithium-ion mobility aids.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; S7 states no watt-hour limit for a wheelchair battery. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; S7 states no watt-hour limit for a wheelchair battery. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; S7 states no watt-hour limit for a spare wheelchair battery. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility-aid batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not stated. S7 asks for the battery terminals to be disconnected, not for the battery to be taken out, and says nothing about carrying a removed battery in the cabin.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"Возьмите с собой набор ключей для отсоединения клемм аккумулятора на инвалидном кресле. Отсоедините их самостоятельно или попросите сопровождающего.\" — bring a set of tools to disconnect the wheelchair battery terminals and disconnect them yourself, or ask your companion to.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "\"Убедитесь, что маркировка аккумулятора полностью читается\" — make sure the battery's markings are fully legible. When the booking is flagged, the contact-centre operator also asks for the chair's dimensions and the characteristics of any other device needed in flight.", "src": [ "s1", "s6" ] } }, "allowed": { "value": true, "detail": "Accepted, but a battery-powered chair must be handed over as checked baggage at the check-in desk: \"Если кресло работает на батареях, то в аэропорту его нужно будет сдать в багаж за стойкой регистрации — для безопасности перелета.\" You cannot keep using a battery chair while waiting in the terminal; the airport supplies a loaner.", "src": [ "s1", "s8" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for powered chairs.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "A battery-powered chair has to be checked in as baggage at the check-in desk, and \"передвигаться на кресле с батареями, ожидая вылета, вы не сможете\" — you cannot use it in the terminal while waiting. The airport provides a loaner chair to the aircraft instead.", "src": [ "s1", "s8" ] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — S7 does not say whether an on-board aisle chair is carried, although staff will escort a wheelchair user to the lavatory and back.", "src": [ "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Пассажиру помогут зайти в самолет, занять место, разместить ручную кладь... Сопроводят до туалета и обратно. А после посадки помогут выйти из самолета.\" — staff help the passenger board, reach and take their seat, stow hand baggage including crutches, canes, walkers and rollators, escort them to the lavatory and back, and help them off the aircraft.", "src": [ "s4" ] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead seating policy is published. S7 says only that a passenger with a disability boards and takes their seat before other passengers, using an ambulift where needed.", "src": [ "s5" ] } }, "damage_liability": { "value": null, "detail": "Not published — S7's help centre says nothing about liability for damage to a wheelchair or other mobility aid.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "ru", "notes": "S7's mobility content lives entirely in the Russian-language help centre (Справочный центр → Особые категории пассажиров); the English site carries no equivalent wheelchair articles, so everything here is translated from the Russian pages. The core of the policy: mobility aids are carried free when the passenger actually uses them; a manual chair may be used to the aircraft steps; a battery-powered chair must be surrendered as checked baggage at the check-in desk and cannot be used in the terminal, with the battery terminals disconnected by the passenger (bring your own tools) and the battery marking legible. S7 publishes NO watt-hour limits, NO battery-chemistry rules, NO size or weight limits for a checked chair, and NO damage-liability statement for mobility aids — a power-chair user genuinely cannot tell from the site whether their battery will be accepted. Passengers with a disability, including wheelchair users, may fly unaccompanied; only passengers who are both deaf and blind, and stretcher passengers, must travel with an adult companion. ACCESS NOTE: www.s7.ru is behind a ServicePipe JavaScript/CAPTCHA challenge that defeats direct fetching and the r.jina.ai reader proxy, and the current help-centre URLs are not in the Wayback Machine under the old /info/disabilities path. All pages cited here were read live on 2026-07-29 through Google's translate.goog proxy of the airline's own pages; the canonical s7.ru URLs are cited and will render for a human browser.", "searched_urls": [ "https://www.s7.ru/en/", "https://www.s7.ru/en/info/osobye-kategorii-passazhirov/", "https://www.s7.ru/ru/info/osobye-kategorii-passazhirov/", "https://www.s7.ru/ru/help-center/category/podgotovka-k-poletu/osobye-kategorii-passazhirov/", "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kak-perevezti-kreslo-kolyasku/", "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-mozhno-li-besplatno-perevezti-kreslo-kolyasku-ili-drugoe-sredstvo-peredvizheniya-dlya-passazhira-s-invalidnostu/", "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kakuu-pomosh-poluchit-v-aeroportu-passazhir-v-kresle-kolyaske/", "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kakuu-pomosh-v-polete-okazhut-passazhiru-v-kresle-kolyaske/", "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kakie-uslugi-v-aeroportu-besplatno-poluchit-passazhir-s-invalidnostu/", "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-mozhno-li-kupit-na-saite-bilet-dlya-passazhira-s-invalidnostu/", "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-kak-kupit-bilet-dlya-passazhira-v-kresle-kolyaske/", "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-obyazatelno-li-chtoby-v-polete-passazhira-s-invalidnostu-kto-nibud-soprovozhdal/", "https://www.s7.ru/ru/help-center/articles/osobye-kategorii-passazhirov-gde-mozhno-poluchit-v-aeroportu-kreslo-kolyasku-chtoby-ispolzovat-ego-do-vyleta/", "https://www.s7.ru/ru/help-center/articles/opasnye-predmety-i-veshestva-chto-zapresheno-perevozit-v-samolete/", "https://www.s7.ru/en/help-center/articles/opasnye-predmety-i-veshestva-chto-zapresheno-perevozit-v-samolete/", "https://www.s7.ru/en/about/contactus/", "https://www.s7.ru/ru/about/contactus/", "https://www.s7.ru/ext/s7media/api/v2/footer?code=default&device=DESKTOP&lang=ru" ] } }, { "schema_version": "1.1", "slug": "safair", "name": "Safair", "iata_code": "FA", "icao_code": "SFR", "country": "South Africa", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flysafair.co.za", "sources": [ { "id": "s1", "title": "Special Assistance — accessible travel and special assistance services (battery-powered wheelchairs and scooters)", "url": "https://www.flysafair.co.za/travel-tools/extras/special-assistance-for-our-passengers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "FlySafair Help Desk — Special Passenger Assistance (WCHR/WCHS/WCHC/WCBD, batteries, 48 h and 72 h deadlines), updated 11 December 2024", "url": "https://flysafair.zendesk.com/hc/en-us/articles/206158899-Special-Passenger-Assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FlySafair Help Desk — Special Needs Passengers: What to do at the airport, updated 12 June 2024", "url": "https://flysafair.zendesk.com/hc/en-us/articles/206640129-Special-Needs-Passengers-What-to-do-at-the-airport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "What You Can and Can't Bring Onboard (dangerous goods table: wheelchairs, spare batteries)", "url": "https://www.flysafair.co.za/travel-tools/what-you-can-and-cant-bring-onboard", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "FlySafair Contact Centre (087 357 0030, help@flysafair.co.za, WhatsApp)", "url": "https://www.flysafair.co.za/about-us/contact-us", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "South Africa — Customer care / Special Needs department (add assistance to an existing booking)", "number": "+27 87 357 0030", "hours": "07:00–19:00, 7 days a week (the Help Desk gives the Special Needs department's booking hours as Monday to Friday 07:00–19:00)", "region": "ZA", "src": [ "s2", "s5" ] }, { "label": "South Africa — Group bookings & GDS", "number": "+27 87 350 7133", "hours": "07:00–19:00, 7 days a week", "region": "ZA", "src": [ "s5" ] } ], "email": [ { "label": "General customer help (no dedicated accessibility address is published)", "address": "help@flysafair.co.za", "src": [ "s5" ] } ], "web_form": [ { "label": "Book a flight and select the assistance you need during the booking process — FlySafair's stated route to request assistance ('no extra forms or calls needed')", "url": "https://www.flysafair.co.za/", "src": [ "s1" ] } ], "relay": [ { "label": "WhatsApp — chat with a customer service agent", "detail": "+27 72 940 4565 (wa.me/27729404565). Mon–Fri 09:00–17:00, Sat 09:00–13:00, closed Sundays and public holidays. Facebook Messenger and X are also staffed 07:00–19:00 daily. No TTY or text-relay service is published.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Special Assistance (mobility aids and batteries)", "url": "https://www.flysafair.co.za/travel-tools/extras/special-assistance-for-our-passengers", "src": [ "s1" ] }, { "label": "Help Desk — Special Passenger Assistance (full wheelchair and battery rules)", "url": "https://flysafair.zendesk.com/hc/en-us/articles/206158899-Special-Passenger-Assistance", "src": [ "s2" ] }, { "label": "What You Can and Can't Bring Onboard", "url": "https://www.flysafair.co.za/travel-tools/what-you-can-and-cant-bring-onboard", "src": [ "s4" ] } ], "notes": "FlySafair centralises special-needs communication through its call centre on 087 357 0030; assistance can also be selected during online booking or in the app. No dedicated accessibility email address or TTY line is published." }, "policy": { "notice_hours": { "value": 72, "detail": "'All wheelchair requirements, excluding Electric Mobility Aids (WCBD), must be concluded no later than 48 hours prior to departure. Electric Mobility Aid requirements must be concluded 72 hours prior to departure.' Any forms issued must be returned within 24 hours of receipt. Service dogs, oxygen concentrators and hearing/vision assistance also use the 48-hour deadline.", "src": [ "s2", "s1" ] }, "how_to_request": { "value": "Select the assistance you need during online booking, or call the FlySafair call centre on 087 357 0030 to add it to an existing booking", "detail": "'When booking your ticket online, simply select the assistance you need during the booking process ... no extra forms or calls needed.' For an existing booking, call the super service agents on 087 357 0030, daily 07:00–19:00. The Help Desk adds that special-needs bookings are centralised with the call centre's Special Needs department and may also be made in the mobile app.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "'Personal wheelchairs and mobility aids are transported free of charge. Some size and battery restrictions apply.' The Help Desk repeats: 'A passenger's own wheelchair or mobility aid will be carried free of charge and stowed in the aircraft hold for the duration of the flight.'", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "FlySafair does not publish a number of mobility devices carried free per passenger. It states that personal wheelchairs and mobility aids are free of charge, and that walking aids such as sticks and crutches may be taken on board.", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "'We are very happy to transport wheelchairs and walking frames etc for our passengers. These items are loaded into the front hold of the aircraft and promptly unloaded on the other side.' Non-battery-powered wheelchairs are listed as allowed in the dangerous-goods table.", "src": [ "s3", "s4" ] }, "cabin_stowage": { "value": false, "detail": "'A passenger's own wheelchair or mobility aid will be carried free of charge and stowed in the aircraft hold for the duration of the flight'; the dangerous-goods table adds 'your wheelchair will be loaded in the cargo hold once you have been assisted to your seat'. Only walking aids such as sticks and crutches may be taken into the cabin.", "src": [ "s2", "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published as door or gate delivery. FlySafair says mobility aids 'are loaded into the front hold of the aircraft and promptly unloaded on the other side', and that airport staff will advise whether you can be taken to the aircraft in your own chair or must transfer to a FlySafair chair.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a manual wheelchair. The published 136 kg cap is stated for battery-powered wheelchairs and scooters; the WCBD service code covers electric aids over 32 kg and up to 136 kg.", "src": [ "s1", "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimensions are published for a manual wheelchair. The 114 cm width x 86 cm height figures FlySafair publishes are stated for battery-powered wheelchairs and scooters. FlySafair also cannot carry 'mobility aids requiring disassembly we cannot accommodate'.", "src": [ "s1" ], "basis": null }, "notes": "FlySafair provides assistance only from check-in to the aircraft and from the aircraft to arrivals — not from the car park, and not personal in-flight care. Passengers who need help during the flight must travel with an able-bodied assistant aged at least 16. Check-in is requested 90 minutes before departure (the airport article says at least one hour, 90 minutes recommended).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published: FlySafair stows personal wheelchairs in the aircraft hold, not the cabin.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'Wheelchairs or other battery-powered mobility aids with unsealed, spill batteries will not be accepted for carriage on any flight, as these batteries are considered dangerous goods.' The special-assistance page lists 'spillable wet-cell battery wheelchairs' under 'We cannot carry'.", "src": [ "s2", "s1" ] }, "non_spillable": { "value": "conditional", "detail": "'Wheelchairs or mobility aids powered by sealed, non-spill/dry cell batteries are accepted for carriage as checked baggage with our prior approval. The battery should be disconnected, the battery terminals insulated to prevent accidental short circuits, and the battery should be securely attached to the wheelchair or mobility aid.'", "src": [ "s2", "s1" ] }, "lithium_ion": { "value": true, "detail": "'Lithium batteries specifically certified as acceptable for air travel will be accepted, provided these are removed from the mobility aid and are stowed in the cabin with you.' The special-assistance page lists lithium-ion among the accepted battery types for battery-powered wheelchairs and scooters.", "src": [ "s2", "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No installed-battery watt-hour limit is published, because FlySafair requires lithium batteries to be removed from the mobility aid and carried in the cabin.", "src": [ "s2", "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "'A single battery may be carried as carry-on luggage provided that it does not exceed a maximum of 300 watt-hours. If there are two batteries, a single battery may not exceed 160 Watt-hours.' The special-assistance page states the same as '≤300Wh for one battery or ≤160Wh each if carrying two'. Removal is done by ground handling staff at the aircraft door or in the PAU, guided by the passenger.", "src": [ "s2", "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "FlySafair publishes no spare-battery watt-hour limit for mobility aids. The 100 Wh and 101–160 Wh spare-battery figures in its dangerous-goods table are stated for spare batteries 'for portable electronic devices', not for wheelchairs.", "src": [ "s4" ] }, "spares_allowed": { "value": null, "detail": "No spare-battery allowance is published for mobility aids. FlySafair's published spare counts (up to 20 spares rated 100 Wh or less; a maximum of 2 spares rated 101–160 Wh with airline approval) are stated for portable electronic devices and have not been imported here.", "src": [ "s4" ] }, "removal_required": { "value": "conditional", "detail": "Depends on chemistry. Lithium batteries must be removed from the mobility aid and stowed in the cabin with the passenger; ground handling staff remove them at the aircraft door or in the PAU under the passenger's guidance. Sealed non-spill / dry-cell batteries stay attached to the chair but must be disconnected with the terminals insulated.", "src": [ "s2", "s1" ] }, "terminals": { "value": true, "detail": "'The battery should be disconnected, the battery terminals insulated to prevent accidental short circuits, and the battery should be securely attached to the wheelchair or mobility aid.' Devices 'must be fully powered down'.", "src": [ "s2", "s1" ] }, "documentation": { "value": true, "detail": "Lithium batteries must be 'specifically certified as acceptable for air travel'. FlySafair issues a special-needs form for wheelchair, mobility-aid and medical-equipment carriage which 'should be returned within 24 hours of receipt'; passengers travelling with an approved oxygen concentrator must also carry the FlySafair special assistance approval email.", "src": [ "s2", "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only with prior arrangement 72 hours before departure under the WCBD service code, which the Help Desk says is 'limited to 2 passengers per each individual flight'. Sealed non-spill/dry-cell powered chairs are accepted 'with our prior approval'. FlySafair cannot carry devices over 136 kg, devices exceeding 114 cm wide x 86 cm high, spillable wet-cell chairs, or 'mobility aids requiring disassembly we cannot accommodate' — it has no facilities to dismantle large aids.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": 136, "detail": "Battery-powered wheelchairs and scooters must 'weigh less than or equal to 136kg'. 'No battery-powered wheelchairs or mobility aids weighing more than 136 kgs ... will be accepted for carriage.' The WCBD service code covers electric aids over 32 kg up to that 136 kg maximum.", "src": [ "s1", "s2" ] }, "max_dimensions": { "height_cm": 86, "width_cm": 114, "length_cm": null, "detail": "'Max dimensions: 114cm (width) x 86cm (height)' for battery-powered wheelchairs and scooters — FlySafair states these as the maximum device size, set 'in order to fit through the aircraft cargo compartment door'. Anything larger 'will not be accepted for carriage'. No length limit is published.", "src": [ "s1", "s2" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published. Batteries that must be removed are taken out 'either inside the PAU or at the aircraft door', but FlySafair does not say the chair itself is returned at the aircraft door on arrival.", "src": [ "s2" ] }, "notes": "FlySafair says an electric mobility aid is transported 'securely in our hold, at your own risk' and asks passengers to make sure the device is insured. It has no facilities to dismantle large mobility aids." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "FlySafair does not publish an on-board aisle chair. Ground assistance may use 'a slipper chair or Passenger Aid Unit (PAU)' to move a passenger, and assistance runs only from check-in to the aircraft and from the aircraft to arrivals.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. FlySafair states it does not provide personal in-flight care and that passengers who need help during the flight must travel with an able-bodied assistant.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "WCHC: 'Wheelchair assistance will be provided to and from the aircraft, along with aid for moving up and down stairs and to the passenger's seat. A PAU may be necessary.' An able-bodied assistant aged 16+ must accompany the passenger at all times; FlySafair does not provide personal in-flight care and does not carry stretcher passengers.", "src": [ "s1", "s2" ] }, "seating": { "value": "Passengers requiring special assistance, and their able-bodied assistants, cannot be seated in emergency exit rows", "detail": "'For safety reasons, special assistance passengers cannot be seated in emergency exit rows.' The Help Desk extends this to passengers with injuries, medical passengers, pregnant passengers and travelling assistants. Passengers needing assistance usually board first and disembark last.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Carried at the passenger's sole risk — FlySafair requires the passenger to insure the mobility aid", "detail": "'The carriage of mobility aids is undertaken at your sole risk. It is the sole responsibility of the passenger to ensure that their mobility aid and accessories are adequately insured against all risks.' The special-assistance page repeats that devices 'travel at your own risk. We recommend they be insured', and for electric aids 'We will transport it securely in our hold, at your own risk.' No repair, replacement or convention figure is published.", "src": [ "s2", "s1" ] }, "aircraft_hold_note": "FlySafair's 114 cm wide x 86 cm high maximum for battery-powered wheelchairs is set by the aircraft cargo compartment door; anything larger is refused. Manual wheelchairs and walking frames are loaded into the front hold." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The public Special Assistance page carries the headline limits (136 kg, 114 x 86 cm, lithium removed into the cabin, ≤300 Wh for one battery or ≤160 Wh each for two), but the operative rules — the 48-hour / 72-hour deadlines, the WCBD service code, the prior-approval requirement for sealed non-spillable batteries and the flat 'at your sole risk' liability position — appear only in the FlySafair Help Desk (Zendesk) articles, which are the airline's own help centre and were last updated 11 December 2024 and 12 June 2024. Things a human should re-check: (1) FlySafair carries mobility aids free but disclaims liability entirely and tells passengers to insure the chair, which is unusually stark; (2) the Help Desk says the service is 'limited to 2 passengers per each individual flight', so a powered chair can be refused simply because two other passengers booked first; (3) the dangerous-goods table lists non-powered wheelchairs as allowed in carry-on baggage, contradicting FlySafair's own statement that the chair goes to the cargo hold — the hold statement is what is recorded here. The 20-spare / 2-spare battery counts in that table are for portable electronic devices and have deliberately not been imported as a wheelchair spare allowance. FlySafair does not fly to the USA and publishes no CRO/ACAA page.", "searched_urls": [ "https://www.flysafair.co.za/", "https://www.flysafair.co.za/travel-tools/extras/special-assistance-for-our-passengers", "https://www.flysafair.co.za/about-us/contact-us", "https://www.flysafair.co.za/travel-tools/what-you-can-and-cant-bring-onboard", "https://www.flysafair.co.za/about-us/legal-ts-cs", "https://flysafair.zendesk.com/hc/en-us/search?query=wheelchair", "https://flysafair.zendesk.com/hc/en-us/articles/206158899-Special-Passenger-Assistance", "https://flysafair.zendesk.com/hc/en-us/articles/206640129-Special-Needs-Passengers-What-to-do-at-the-airport" ] } }, { "schema_version": "1.1", "slug": "salam-air", "name": "Salam Air", "iata_code": "OV", "icao_code": "OMS", "country": "Oman", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.salamair.com", "sources": [ { "id": "s1", "title": "Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery)", "url": "https://www.salamair.com/en/plan/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Special Services — Wheelchair Access", "url": "https://www.salamair.com/en/plan/special-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQ — Can I get wheelchair assistance?", "url": "https://www.salamair.com/en/contact-us/faq", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Centre 24/7", "url": "https://www.salamair.com/en/contact-us/call-centre", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Conditions of Carriage", "url": "https://www.salamair.com/en/about-us/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage Information", "url": "https://www.salamair.com/en/plan/baggage-information", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Oman — Contact Centre (short code 1210)", "number": "1210", "hours": "24 hours, 7 days a week", "region": "OM", "src": [ "s4" ] }, { "label": "Outside Oman — Contact Centre", "number": "+968 24272222", "hours": "24 hours, 7 days a week", "region": "INT", "src": [ "s4" ] } ], "email": [ { "label": "Dangerous goods approvals — required for every battery-powered wheelchair", "address": "dg.approvals@salamair.com", "src": [ "s1" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Dangerous Goods — battery-powered mobility aids", "url": "https://www.salamair.com/en/plan/dangerous-goods", "src": [ "s1" ] }, { "label": "Special Services — wheelchair access", "url": "https://www.salamair.com/en/plan/special-services", "src": [ "s2" ] } ], "notes": "SalamAir publishes no dedicated disability or accessibility desk. The only mobility-specific channel is the dangerous-goods approvals mailbox, which every battery-powered wheelchair must go through; everything else routes to the general 24/7 contact centre." }, "policy": { "notice_hours": { "value": 72, "detail": "Every battery-powered wheelchair needs prior SalamAir approval: \"please submit your request at least three working days before your flight date\" to dg.approvals@salamair.com. Three working days is at least 72 h and can be longer across a weekend. No separate deadline is published for airport wheelchair assistance.", "src": [ "s1" ] }, "how_to_request": { "value": "Email dg.approvals@salamair.com at least three working days ahead for any battery-powered wheelchair; raise other special requirements during booking or via the 24/7 contact centre (1210 in Oman, +968 24272222 outside)", "detail": "\"We encourage our passengers to let us know about any special requirements before booking their tickets\" (Special Services). Battery-powered mobility aids additionally require written approval from the dangerous-goods team at dg.approvals@salamair.com, submitted at least three working days before the flight.", "src": [ "s1", "s2", "s4" ] }, "fee_charged": { "value": null, "detail": "SalamAir does not publish whether a passenger's own wheelchair is carried free or counted against the baggage allowance — the Baggage Information page is silent on mobility aids. Separately, an airport loaner wheelchair is free for passengers with a permanent disability who show a disability identification card; other passengers requesting one at the check-in counter are provided one \"with minimal charges\".", "src": [ "s2", "s3", "s6" ] }, "devices_per_passenger": { "value": null, "detail": "Not published on SalamAir's site.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. SalamAir's dangerous-goods page covers only battery-powered mobility aids and Special Services covers only airport-provided wheelchairs; the site nowhere states the conditions for carrying a passenger's own manual wheelchair.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. The cabin baggage allowance is one 5 kg piece of 25 x 33 x 20 cm under the seat, with no stated exemption or stowage space for a folding manual wheelchair.", "src": [ "s6" ] }, "gate_delivery": { "value": null, "detail": "Not published — SalamAir does not say where a manual wheelchair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for mobility aids.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage space is published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Allowed with prior approval. The battery should be fitted with spill-resistant vent caps where feasible; if the aid cannot always be loaded, stowed, secured and unloaded upright, or does not adequately protect the battery, the battery must be removed, packed in strong rigid leak-tight packaging with absorbent material, marked \"BATTERY, WET, WITH WHEELCHAIR\" or \"BATTERY, WET, WITH MOBILITY AID\" and labelled Corrosive plus Package Orientation; the package travels in the cargo compartment.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Wet non-spillable, nickel-metal-hydride and dry batteries are accepted with prior approval. Non-spillable batteries may not contain free or unabsorbed liquid; if removed, the battery and any spares must travel in strong rigid packaging stowed in the cargo compartment. Measures must be taken to prevent unintentional activation of the aid.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Mobility aids with non-removable lithium-ion batteries are not accepted on SalamAir flights.\" A removable lithium-ion battery is accepted with prior approval: it must be removed, placed in a protective pouch and carried in the passenger cabin.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No installed-battery limit is published because SalamAir refuses mobility aids whose lithium-ion battery cannot be removed; the battery always travels in the cabin.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The battery must not exceed 300 Wh. If your mobility aid has two removable batteries, each battery must not exceed 160 Wh.\" Removed batteries go in protective pouches in the passenger cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. The lithium mobility-aid section caps the battery(ies) that power the chair but states no separate spare-battery watt-hour limit; the published spare counts cover only non-spillable, NiMH and dry batteries.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "For non-spillable mobility-aid batteries SalamAir permits \"a maximum of one spare wet, non-spillable battery, or two spare nickel metal hydride or dry batteries\" — at most two under the more generous configuration. No spare count is published for lithium-ion mobility-aid batteries.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Lithium-ion: yes — the battery must be removed and carried in the cabin, and aids with non-removable lithium batteries are refused. Spillable: only if the aid cannot always be kept upright or does not protect the battery. Non-spillable, NiMH and dry: removal is optional, but removed batteries must travel in strong rigid packaging in the hold.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "Removed batteries must be \"properly packed to prevent short-circuiting or damage\"; spillable batteries must be protected against short circuits and secured upright in absorbent material; measures must be taken to prevent unintentional activation of the mobility aid.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "For approval SalamAir requires confirmation of whether the battery is removable or non-removable, a clear picture of the battery, and a close-up picture showing the information printed on the battery. Requests go to dg.approvals@salamair.com.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only with prior SalamAir approval, obtained by emailing dg.approvals@salamair.com at least three working days before the flight — this applies to every battery type (non-spillable, spillable and lithium-ion). Mobility aids with non-removable lithium-ion batteries are refused outright.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for mobility aids.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — SalamAir does not say whether a powered chair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "notes": "SalamAir's ban on \"vehicles powered by lithium batteries\" (hoverboards, e-scooters, mini-segways, balance wheels) is listed under prohibited items and is separate from the mobility-aid section, which does permit wheelchairs." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — SalamAir does not say whether an on-board aisle chair is carried on its A320-family fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. Special Services describes airport wheelchair provision only; no on-board transfer or aisle-chair assistance is described.", "src": [ "s2" ] }, "seating": { "value": null, "detail": "Not published — no movable-armrest or bulkhead seating policy appears on the site.", "src": [] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. The Conditions of Carriage state only that \"our liability for damage to Checked Baggage is limited by the Convention\" (Montreal/Warsaw), with damage to be reported at the latest within one day of receiving the baggage and a Property Irregularity Report required for any claim.", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "SalamAir's real mobility-aid policy lives on the Dangerous Goods page, not the Special Services page — the latter only covers airport loaner wheelchairs. Two things a wheelchair user must know: every battery-powered wheelchair, of any chemistry, needs written approval from dg.approvals@salamair.com at least three working days before the flight; and a power chair with a non-removable lithium-ion battery will not be carried at all. There is a contradiction on the site between the FAQ (\"wheelchair service can be obtained free of charge by all SalamAir passengers with a disability who present the disability identification card\") and Special Services (\"Other passengers can request wheelchair by the check in counter which will be provided with minimal charges\"). The Conditions of Carriage also reserve the right to refuse carriage to \"customers who are disabled, have limited mobility or need special help if arrangements to carry them have not been made before check-in\". SalamAir publishes nothing about manual wheelchairs, gate delivery, on-board aisle chairs, or free carriage of a passenger's own aid.", "searched_urls": [ "https://www.salamair.com/", "https://www.salamair.com/en/plan/special-services", "https://www.salamair.com/en/plan/dangerous-goods", "https://www.salamair.com/en/plan/baggage-information", "https://www.salamair.com/en/contact-us/faq", "https://www.salamair.com/en/contact-us/call-centre", "https://www.salamair.com/en/about-us/conditions-of-carriage" ] } }, { "schema_version": "1.1", "slug": "sas", "name": "SAS", "iata_code": "SK", "icao_code": "SAS", "country": "Sweden", "region": "Europe", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flysas.com/en", "sources": [ { "id": "s1", "title": "Reduced mobility & wheelchair", "url": "https://www.flysas.com/en/travel-info/assistance/wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted items (spare batteries, wheelchairs & mobility devices)", "url": "https://www.flysas.com/en/travel-info/baggage/restricted-prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special baggage", "url": "https://www.flysas.com/en/travel-info/baggage/special", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Request assistance (online form)", "url": "https://www.flysas.com/en/support-information/request-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Conditions of Carriage (Art. 17 Liability; Art. 23.4 accessibility, Canada)", "url": "https://www.flysas.com/en/legal-info/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Damaged baggage", "url": "https://www.flysas.com/en/travel-info/baggage/damaged", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact us", "url": "https://www.flysas.com/en/support-information/contact", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [ { "label": "Request assistance (wheelchair, mobility aid, hearing/vision, service dog)", "url": "https://www.flysas.com/en/support-information/request-assistance", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Reduced mobility & wheelchair", "url": "https://www.flysas.com/en/travel-info/assistance/wheelchair", "src": [ "s1" ] }, { "label": "Restricted items — wheelchair & mobility device batteries", "url": "https://www.flysas.com/en/travel-info/baggage/restricted-prohibited-items", "src": [ "s2" ] }, { "label": "Special baggage (incl. wheelchairs)", "url": "https://www.flysas.com/en/travel-info/baggage/special", "src": [ "s3" ] }, { "label": "Conditions of Carriage (Art. 23.4 accessibility)", "url": "https://www.flysas.com/en/legal-info/conditions-of-carriage", "src": [ "s5" ] } ], "notes": "SAS publishes no telephone number, email address or TTY/relay line in the HTML of flysas.com. The \"Give us a call\" control on the Contact us page is a JavaScript widget, and /support-information/contact/call-us and /support-information/contact/phone-numbers both return 404. No dedicated disability desk and no US Complaints Resolution Official page were found." }, "policy": { "notice_hours": { "value": 48, "detail": "\"You need to book assistance at least 48 hours before departure.\" SAS also recommends booking a wheelchair at least 48 h ahead to ensure hold space.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "When booking, in My trips, in the SAS app, via the online Request assistance form, or by contacting SAS Customer Service", "detail": "SAS: request wheelchair/mobility assistance when you book, under My trips, in the SAS app or by contacting Customer Service. A separate online \"Request assistance\" form covers wheelchair users, hearing/vision impairment and service dogs.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "\"Assistance is free of charge on all SAS flights.\" \"You may bring 1 wheelchair or mobility aid free of charge.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": 1, "detail": "SAS FAQ: \"you may bring 1 wheelchair or mobility aid free of charge\". On Canada routes the Conditions of Carriage (23.4.8) say SAS carries a mobility aid free of charge as priority baggage without stating a number.", "src": [ "s1", "s5" ] }, "manual": { "allowed": { "value": true, "detail": "\"Yes, you may bring 1 wheelchair or mobility aid free of charge. You'll need to check it in, and it will be transported in the hold of the aircraft.\" Crutches and walking poles may be carried on board if they have no spikes.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"If you're traveling with a foldable manual wheelchair... you still need to contact us to ensure that there is enough space for the wheelchair on board. When you board, we'll stow your wheelchair in the cabin.\" On Canada routes SAS will make every reasonable effort to allow a walker or manual folding chair on board (CoC 23.4.8).", "src": [ "s1", "s5" ] }, "gate_delivery": { "value": null, "detail": "Not published. SAS does not say on flysas.com whether a checked chair is returned at the aircraft door; the Canada annex only says the aid is returned \"promptly upon arrival\" (CoC 23.4.8).", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. SAS states no weight limit for wheelchairs; the 32 kg limit quoted on the special-baggage page applies to ordinary/oversized baggage, not to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. SAS publishes no maximum wheelchair dimensions and no per-aircraft hold or cargo-door table.", "src": [], "basis": null }, "notes": "SAS asks travellers with large or heavy equipment to \"let us know when you book your trip\". Walking poles and sticks with spikes must be checked in as special baggage.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. SAS says a foldable manual wheelchair will be stowed in the cabin but gives no closet dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. SAS's restricted-items and wheelchair pages address lithium-ion batteries only and say nothing about spillable wet-cell wheelchair batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. SAS gives no rule for gel / AGM / sealed lead-acid / dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": true, "detail": "Lithium-ion powered wheelchairs are accepted; removable lithium-ion batteries must travel in carry-on baggage.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. SAS states a 300 Wh cap only for a battery that has been removed from the chair; no watt-hour figure is given for a battery that stays installed.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"A removed battery for a wheelchair or mobility device may be up to 300 Wh.\" The wheelchair FAQ repeats: \"carry removable lithium-ion batteries (max 300Wh) in your carry-on\".", "src": [ "s1", "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may bring 1 spare battery up to 300 Wh or 2 spare batteries up to 160 Wh each.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "1 spare of up to 300 Wh, or 2 spares of up to 160 Wh each. Spare batteries must be carried in the cabin, not in the overhead bin but under the seat in front or where the crew directs.", "src": [ "s2" ] }, "removal_required": { "value": true, "detail": "SAS: \"You'll need to check it in and carry removable lithium-ion batteries (max 300Wh) in your carry-on.\" SAS publishes no separate rule for batteries that cannot be removed.", "src": [ "s1", "s2" ] }, "terminals": { "value": "Removed and spare batteries must be protected from damage — in a protective pouch or secured so they cannot be crushed or short-circuited", "detail": "\"Removed and spare batteries must be protected from damage, i.e. in a protective pouch or secured so they cannot be crushed or short-circuited.\" For general spare batteries SAS requires original packaging, taped terminals or a separate bag/pouch.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published. SAS asks for size, battery type, connection and disengagement details at booking but does not require a spec sheet, MSDS or UN 38.3 certificate on its public pages.", "src": [] } }, "allowed": { "value": "conditional", "detail": "\"Yes, you can bring an electric wheelchair... We may not be able to transport some electric wheelchairs due to safety regulations, so remember to provide details (size, battery type, connection, disengagement) when you book.\" Case-by-case acceptance.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. No weight limit for electric wheelchairs is stated on flysas.com.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. SAS asks travellers to provide the size of the chair at booking but publishes no maximum dimensions or per-aircraft hold/door table.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. SAS does not say whether an electric wheelchair is returned at the aircraft door.", "src": [] }, "notes": "Other battery-powered vehicles (balance wheels, hoverboards, e-bikes) must be shipped as cargo; wheelchairs are the stated exception." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "Not described on SAS's assistance pages. The Conditions of Carriage list \"provide the person with an on-board wheelchair\" among services SAS gives on Canada routes when advance notice is filed (Art. 23.4.6).", "src": [ "s5" ] }, "accessible_lavatory": { "value": null, "detail": "Not published for the SAS fleet. The Canada annex only says a passenger may use the washroom with the most space, wherever it is in the aircraft (CoC 23.4.5).", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "On Canada routes SAS will transfer a passenger between a mobility aid and their seat and assist transfers to an on-board wheelchair (CoC 23.4.5–23.4.6). Generally SAS requires a personal safety assistant or care attendant if you cannot fasten your seatbelt, reach the exit, eat, medicate or use the bathroom unaided.", "src": [ "s1", "s5" ] }, "seating": { "value": "Seats with movable armrests / extra legroom offered when a disability is declared (Canada routes)", "detail": "CoC 23.4.3: before assigning a seat SAS will inform a person with a disability of the seats that best meet their accessibility needs, \"such as a wheelchair-accessible washroom or a passenger seat that has additional leg room, a larger seat pitch or movable armrests\", and take their opinion into account.", "src": [ "s5" ] } }, "damage_liability": { "value": "Montreal Convention baggage limit (SAS states 1,519 SDR in its EU liability notice); on Canada routes SAS replaces/repairs or reimburses the full replacement cost of a damaged, destroyed or lost mobility aid and supplies a temporary replacement", "detail": "CoC Art. 17.2.3 and the EU liability notice: liability for destruction, loss or damage to baggage limited to 1,519 SDR. CoC 23.4.12 (Canada): SAS provides a temporary replacement aid, reimburses expenses, repairs, or replaces/reimburses full replacement cost. A Special Declaration of Value is offered free before a mobility aid is stowed (23.4.8(8)). Damage must be reported within 7 days.", "src": [ "s5", "s6" ] }, "aircraft_hold_note": "SAS publishes no per-aircraft hold or cargo-door dimensions. The Conditions of Carriage (23.4.8(6), Canada) say SAS will refuse a mobility aid if its weight or size exceeds the capacity of lifts or ramps, if the baggage-compartment doors are too small, or if carriage would jeopardise airworthiness — and point to \"our Website\" for maximum weights and dimensions per aircraft type, but no such table was found on flysas.com." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Alliance corrected to SkyTeam: the flysas.com footer links SkyTeam under \"About us\" (https://www.flysas.com/en/about-us/skyteam); the roster stub said Star Alliance. flysas.com is behind Cloudflare — every page had to be read through a reader proxy. Contradiction to re-check: the Conditions of Carriage state a 1,519 SDR baggage liability limit in the EU liability notice but 1,288 SDR in the \"Special Checked Baggage Declaration of Value\" paragraph on the same page. The Conditions of Carriage also reference legacy form URLs under /travel-info/special-travel-needs/... (mobility-device-registration, assistance/request) that no longer match the live site's /support-information/request-assistance. SAS's public wheelchair FAQ says 1 mobility aid free, while EU Reg. 1107/2006 and Aegean/Finnair/LOT all allow 2 — worth confirming with SAS.", "searched_urls": [ "https://www.flysas.com/en/travel-info/special-assistance/", "https://www.flysas.com/en/travel-info", "https://www.flysas.com/en/travel-info/assistance", "https://www.flysas.com/en/travel-info/assistance/wheelchair", "https://www.flysas.com/en/travel-info/baggage", "https://www.flysas.com/en/travel-info/baggage/special", "https://www.flysas.com/en/travel-info/baggage/restricted-prohibited-items", "https://www.flysas.com/en/travel-info/baggage/damaged", "https://www.flysas.com/en/support-information", "https://www.flysas.com/en/support-information/contact", "https://www.flysas.com/en/support-information/request-assistance", "https://www.flysas.com/en/support-information/contact/call-us", "https://www.flysas.com/en/support-information/contact/phone-numbers", "https://www.flysas.com/en/legal-info/conditions-of-carriage", "https://www.flysas.com/en/legal-info/us-canada/canada-air-passenger-protection-rules", "https://www.sas.se/en/travel-info/special-assistance/" ] } }, { "schema_version": "1.1", "slug": "sata--air-acores", "name": "SATA Air Acores", "iata_code": "SP", "icao_code": "SAT", "country": "Portugal", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.azoresairlines.pt", "sources": [ { "id": "s1", "title": "Mobility and Wheelchair Assistance", "url": "https://www.azoresairlines.pt/en/information/special-services/mobility-and-wheelchair-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Prohibited Articles on Board — section 3, Battery-powered wheelchairs and mobility devices", "url": "https://www.azoresairlines.pt/en/information/prohibited-articles", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special Assistance", "url": "https://www.azoresairlines.pt/en/information/special-services/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessibility — customer commitment, Complaints Resolution Officers and accessibility contacts", "url": "https://www.azoresairlines.pt/en/information/customer-commitment/accessibility", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Customer Service and Contacts — Contact Center", "url": "https://www.azoresairlines.pt/en/information/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Damaged, delayed or lost baggage — liability", "url": "https://www.azoresairlines.pt/en/information/baggage/losses-and-damages", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Portugal & international — SATA Contact Center", "number": "+351 296 209 720", "hours": "24 hours a day, 7 days a week", "region": "PT", "src": [ "s4", "s5" ] }, { "label": "USA & Canada toll-free — Grupo SATA accessibility line (published for the transatlantic network)", "number": "1-800-762-9995", "hours": null, "region": "US", "src": [ "s4" ] }, { "label": "Central Baggage Service — mishandled wheelchairs and mobility devices", "number": "+351 296 209 047", "hours": null, "region": "PT", "src": [ "s6" ] } ], "email": [ { "label": "Accessibility / special assistance requests and Complaints Resolution Official — sata.pt is the SATA Group's own mail domain, shared with Azores Airlines", "address": "accessibility@sata.pt", "src": [ "s4" ] }, { "label": "Complaints Resolution Officers (CRO) — sata.pt is the SATA Group's own mail domain, shared with Azores Airlines", "address": "cro@sata.pt", "src": [ "s4" ] }, { "label": "Lost & Found — damaged or missing mobility devices; sata.pt is the SATA Group's own mail domain, shared with Azores Airlines", "address": "lost.found@sata.pt", "src": [ "s6" ] }, { "label": "Contact Center general enquiries — sata.pt is the SATA Group's own mail domain, shared with Azores Airlines", "address": "info@sata.pt", "src": [ "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Mobility and Wheelchair Assistance", "url": "https://www.azoresairlines.pt/en/information/special-services/mobility-and-wheelchair-assistance", "src": [ "s1" ] }, { "label": "Prohibited Articles on Board — battery-powered wheelchairs", "url": "https://www.azoresairlines.pt/en/information/prohibited-articles", "src": [ "s2" ] }, { "label": "Special Assistance", "url": "https://www.azoresairlines.pt/en/information/special-services/special-assistance", "src": [ "s3" ] }, { "label": "Accessibility — customer commitment", "url": "https://www.azoresairlines.pt/en/information/customer-commitment/accessibility", "src": [ "s4" ] } ], "notes": "SATA Air Açores and Azores Airlines share one website (azoresairlines.pt; sata.pt redirects to it) and one Contact Center, and the accessibility pages are branded \"SATA Azores Airlines\" for the group. The 1-800 number is published for the group's US/Canada network, which SATA Air Açores itself does not serve." }, "policy": { "notice_hours": { "value": 48, "detail": "\"You shall request this service at the time of booking or up to 48 hours before departure of your flight.\" The accessibility page repeats the same 48-hour deadline for requests by email or Contact Center, and an INCAD medical form (when required) must also be delivered 48 hours before departure.", "src": [ "s1", "s3", "s4" ] }, "how_to_request": { "value": "Request at booking or up to 48 hours before departure — by email to accessibility@sata.pt or through the Contact Center on +351 296 209 720", "detail": "Provide all information on the level of assistance needed, and for a personal wheelchair the height, width and length, the weight, and the battery type plus any replacement batteries. At ANA-managed airports (Ponta Delgada, Santa Maria, Horta, Flores, Lisbon, Porto, Funchal, Faro) call the MyWay service from the marked Designated Point of Arrival on arrival at the terminal.", "src": [ "s1", "s3", "s4" ] }, "fee_charged": { "value": false, "detail": "\"If you are travelling with your own mobility equipment, wheelchair, crutches, walkers or other mobility aids you will be able to bring them free of charge in addition to the standard baggage allowance.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "No cap is published on checked mobility aids. Separately, the accessibility commitment states that assistive devices carried in the cabin are free and \"not included in the passenger's carry-on baggage allowance (a maximum of two assistive devices)\" — that is a cabin allowance, not a limit on wheelchairs carried in the hold.", "src": [ "s4" ] }, "manual": { "allowed": { "value": true, "detail": "\"You may dispatch your wheelchair either at check-In or at the gate and use a service wheelchair for travel within the airport.\" Carried free of charge in addition to the standard baggage allowance.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "The SATA Group mobility page (azoresairlines.pt), whose size table gives a separate column for \"SATA Air Açores' Bombardier Q200 and Bombardier Q400 NextGen fleet\", states: \"Due to the dimensions and specifications of our aircrafts, please keep in mind that the storage of passenger wheelchairs in the cabin is not possible.\"", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"If you would prefer to use your personal wheelchair within the airport, you can arrange to have it checked at the departure gate. Your wheelchair will be returned to you at your destination gate or at your connecting airport.\" SATA warns that connection times may be too short for this, especially if the chair must be disassembled and reassembled.", "src": [ "s1" ] }, "max_weight_kg": { "value": 200, "detail": "Maximum wheelchair weight 200 kg / 440 lbs, published as a single figure for both the SATA Air Açores Bombardier Q200 / Q400 NextGen fleet and the group's Azores Airlines A320/A321 fleet.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 114, "width_cm": 114, "length_cm": 142, "detail": "Maximum wheelchair dimensions on SATA Air Açores' Bombardier Q200 and Q400 NextGen fleet: length 142 cm, width 114 cm, height 114 cm, weight up to 200 kg / 440 lbs. The group's Azores Airlines A320/A321 fleet allows the larger 150 x 140 x 119 cm; the Q-fleet figures above are the binding constraint on SATA Air Açores flights.", "src": [ "s1" ], "basis": "max_device" }, "notes": "Passengers travelling with wheelchairs cannot carry pets in the cabin \"due to operational reasons\"; animals travelling with those passengers may be carried in the hold.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage exists — SATA states outright that storing a passenger wheelchair in the cabin is not possible on its aircraft.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Hold only, and \"Previous notification and approval by the airline – Required.\" The aid must be handled, loaded and unloaded upright; a removed battery goes in strong rigid watertight packaging, secured upright with absorbent material, marked \"BATTERY, WET, WITH WHEELCHAIR\" or \"BATTERY WET, WITH MOBILITY AID\" and labelled Corrosive plus two Orientation labels. Devices whose dimensions prevent them always being carried upright \"will not be accepted without prior authorization and specific instructions\".", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Sealed wet non-spillable (Special Provision A67), nickel-metal-hydride (A199) and dry (A123) batteries: carried in the hold, \"Previous notification and approval by the airline – Not required.\" The user confirms the battery type at check-in; on a collapsible device the battery is removed, terminals protected and the battery packed in a strong rigid package in the hold; otherwise \"the wheelchair is carried in the hold without restriction\".", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Hold only, and \"Previous notification and approval by the airline – Required.\" Batteries must comply with UN Manual of Tests and Criteria Part III subsection 38.3.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "The lithium wheelchair section closes with \"NOTE: The battery must not exceed 300 Wh\", published for the section as a whole. For a non-detachable device the battery must be firmly attached, the electrical circuits disconnected, and the passenger must prove compliance by presenting a certificate or statement from the manufacturer.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"NOTE: The battery must not exceed 300 Wh.\" On a detachable device the battery must be removed by the user where the design allows, delivered in a strong rigid package \"properly labeled for cabin transport\", with terminals insulated against short circuits.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"The passenger may carry a maximum of one spare battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Lithium: one spare up to 300 Wh, or two spares of no more than 160 Wh each — so two is the maximum count, at the lower watt-hour rating. For non-lithium aids: one spare non-spillable dry battery (A67), or two spare nickel-metal-hydride (A199) or two spare dry (A123) batteries.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only where the device is designed for it: \"the battery must be removed by the user, if it is specifically designed to allow it, following the manufacturer's instructions\". Non-detachable devices travel with the battery firmly attached and the electrical circuits disconnected. Spillable batteries must additionally come out if the aid cannot be kept upright.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "Electrical circuits must be disconnected and terminals protected from short circuits — for example by taping exposed terminals or placing the battery in a suitable battery container.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "For a non-detachable lithium battery the \"passenger must prove that the battery meets the requirements by presenting a certificate or statement from the manufacturer\" (UN 38.3). For non-spillable/NiMH/dry batteries the user must confirm the battery type at check-in. At booking SATA asks for the aid's dimensions, weight and battery type.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted in the hold, but a battery-powered wheelchair or scooter \"will need to be checked at the airport counter\" (not at the gate) and some disassembly, including disconnecting the battery, may be required. Prior notification and approval by the airline is required for spillable-battery and lithium-battery devices; the group states it \"accepts battery-powered wheelchairs if they fit in the hold and can be transported as per safety and security requirements\".", "src": [ "s1", "s2", "s4" ] }, "max_weight_kg": { "value": 200, "detail": "The published 200 kg / 440 lbs maximum applies to wheelchairs generally, both the SATA Air Açores Q200/Q400 fleet and the group's A320/A321 fleet.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 114, "width_cm": 114, "length_cm": 142, "detail": "Same fleet table as for manual chairs: on SATA Air Açores' Bombardier Q200 and Q400 NextGen, length 142 cm, width 114 cm, height 114 cm, up to 200 kg / 440 lbs (Azores Airlines A320/A321: 150 x 140 x 119 cm).", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": false, "detail": "\"In the event that we need to prepare your battery-operated wheelchair or scooter for stowage, it will need to be checked at the airport counter... If you have dropped off your battery-operated wheelchair or scooter at check-in, it will be returned to you at Baggage Claim upon arrival at your final destination.\" A service wheelchair is provided to the departure gate.", "src": [ "s1" ] }, "notes": "Gate delivery is offered for manual chairs but not for battery-operated chairs and scooters, which are checked at the counter and returned at baggage reclaim." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. SATA describes WCHC handling (a completely immobile passenger \"must be carried up and down the steps or finger and to and from his seat\") but never states that an on-board aisle chair is carried on the Q200/Q400 fleet.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published for SATA Air Açores. The group's accessibility page identifies grab-bar toilets only on the Azores Airlines A320, A321neo and A321LR; no equivalent statement is made for the Bombardier Q200/Q400 fleet.", "src": [ "s4" ] }, "transfer_assistance": { "value": true, "detail": "Wheelchair Cabin Seat (WCHC) service is offered for a passenger who is completely immobile and \"must be carried up and down the steps or finger and to and from his seat\"; once on board staff assist, on request, with moving to or from the restrooms and with stowing and retrieving assistive devices. A WCHC passenger may need a Clearance Advice, a Medical Information form (INCAD) or a signed \"Declaration for transport of passengers with reduced mobility\".", "src": [ "s1", "s4" ] }, "seating": { "value": true, "detail": "The group commits to a movable aisle armrest seat \"when the passenger uses an aisle chair to board and cannot easily transfer over a fixed armrest\", plus bulkhead, extra-legroom and adjacent companion seats on request, subject to availability in the same class. The seat maps marking disability seats are published only for the A320, A321neo and A321LR, not for SATA Air Açores' Q200/Q400.", "src": [ "s4" ] } }, "damage_liability": { "value": "Montreal Convention limit — 1,519 SDR for checked baggage, higher only with a prior declared-value payment", "detail": "\"Liability for loss or damage caused to checked baggage is limited up to 1 519 SDR... approximately 2 000 USD\", raised only by a prior declaration of value with an extra fee. Mishandled wheelchairs must be reported to the Baggage Irregularities Service at the arrival airport before leaving, or in writing within 7 days. The group also undertakes to arrange repair or replacement (or pay the passenger's chosen supplier direct) and to seek a loan of suitable equipment while a chair is repaired; Complaints Resolution Officers are reachable at accessibility@sata.pt.", "src": [ "s4", "s6" ] }, "aircraft_hold_note": "Wheelchair size limits differ by fleet: SATA Air Açores' Bombardier Q200 and Q400 NextGen accept 142 cm long x 114 cm wide x 114 cm high; the group's Azores Airlines A320/A321 accept 150 x 140 x 119 cm. Maximum weight is 200 kg / 440 lbs on both, and no aircraft in the group can stow a passenger wheelchair in the cabin." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "SATA Air Açores and its sister carrier Azores Airlines share a single website (azoresairlines.pt; www.sata.pt redirects there), one Contact Center and one set of accessibility pages branded \"SATA Azores Airlines\". The Mobility and Wheelchair Assistance page names the two fleets separately, so the 142 x 114 x 114 cm / 200 kg figures recorded here are SATA Air Açores' own Q200/Q400 limits, not the group's A320/A321 limits. Facts taken from the group-branded Accessibility page (seating, transfer assistance, damage remedies, CRO contacts) are flagged as such in their details. Two group commitments explicitly do NOT extend to SATA Air Açores: the fare-difference refund for wheelchair users requires that \"all flights must be operated by Azores Airlines\", and the disability seat maps and grab-bar lavatory statements cover only the A320/A321neo/A321LR. Other points a traveller should know: passengers travelling with wheelchairs cannot carry a pet in the cabin; a companion aged 18+ is mandatory if the passenger cannot use the toilet, feed themselves, unfasten the belt and reach an exit unaided, remove and put on a life jacket, fit an oxygen mask, or understand the safety briefing; at ANA-managed Azorean and mainland airports the assistance itself is delivered by the airports' MyWay service. NOTE ON ACCESS: azoresairlines.pt returns HTTP 403 (Microsoft Azure Application Gateway) to direct requests, to the r.jina.ai reader proxy and to two public CORS proxies; all pages here were read live through Google's translate.goog proxy of the airline's own English pages, and the canonical airline URLs are cited.", "searched_urls": [ "https://www.azoresairlines.pt/en", "https://www.sata.pt/en", "https://www.azoresairlines.pt/en/information/special-services/mobility-and-wheelchair-assistance", "https://www.azoresairlines.pt/en/information/special-services/special-assistance", "https://www.azoresairlines.pt/en/information/customer-commitment/accessibility", "https://www.azoresairlines.pt/en/information/prohibited-articles", "https://www.azoresairlines.pt/en/support/contact-us", "https://www.azoresairlines.pt/en/information/contact-us", "https://www.azoresairlines.pt/en/information/baggage/losses-and-damages", "https://www.azoresairlines.pt/pt-pt/informacao/servicos-especiais/mobilidade-assistencia-cadeira-de-rodas" ] } }, { "schema_version": "1.1", "slug": "saudi-arabian-airlines", "name": "Saudi Arabian Airlines", "iata_code": "SV", "icao_code": "SVA", "country": "Saudi Arabia", "region": "Middle East", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.saudia.com/", "sources": [ { "id": "s1", "title": "Special baggage — Special baggage allowance for guests with disabilities", "url": "https://www.saudia.com/en-US/manage/baggage/special-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Accessibility Plan and Feedback Process (Accessible Canada Act / ATPDR)", "url": "https://www.saudia.com/en-US/information/terms-and-conditions/accessibility-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage — Prohibited items (self-balancing devices, lithium batteries)", "url": "https://www.saudia.com/en-US/manage/baggage/prohibited-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Medical Certificates (MEDIF) and medical devices", "url": "https://www.saudia.com/en-US/book/special-assistance/medif", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special Assistance and Care Services (Special care)", "url": "https://www.saudia.com/en-US/book/special-assistance/special-care", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Service Plan — accommodating passengers with disabilities", "url": "https://www.saudia.com/en-US/help/useful-links/legal-and-terms-and-conditions/customer-service-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact Us — Saudia Sales Call Centers", "url": "https://www.saudia.com/help/contact-us/call-centers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Baggage — Permitted items (single items over 32 kg)", "url": "https://www.saudia.com/en-US/manage/baggage/permitted-items", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Accessibility Plan feedback — toll-free (also Saudia's Canada sales number)", "number": "1-855-588-0999", "hours": null, "region": "CA", "src": [ "s2", "s7" ] }, { "label": "Saudia Medical Department (MEDIF, medical devices, renal-failure allowance)", "number": "+966 12 686 8540", "hours": null, "region": "SA", "src": [ "s4" ] }, { "label": "Saudi Arabia — sales call centre", "number": "920022222", "hours": null, "region": "SA", "src": [ "s7" ] }, { "label": "USA — sales call centre", "number": "1-800-472-8342", "hours": null, "region": "US", "src": [ "s7" ] } ], "email": [ { "label": "Accessibility Plan feedback / alternate formats (DOT–CTA Task Force)", "address": "accessibility@saudia.com", "src": [ "s2" ] }, { "label": "Saudia medical clearance — MEDIF and POC physician's statement", "address": "meda@saudia.com", "src": [ "s1", "s4" ] } ], "web_form": [ { "label": "Complaints and feedback form (used for accessibility feedback)", "url": "https://www.saudia.com/en-US/forms/contact-form", "src": [ "s2" ] } ], "relay": [ { "label": "TTY / teletypewriter — not yet in service", "detail": "Accessibility Plan: 'Teletypewriter/text display device (TTY) – Saudia is making arrangements to provide TTY access service, with a target date for completion in June 2026.' No working TTY or text-relay number is published.", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Special baggage allowance for guests with disabilities (wheelchairs and mobility aids)", "url": "https://www.saudia.com/en-US/manage/baggage/special-baggage", "src": [ "s1" ] }, { "label": "Accessibility Plan and Feedback Process", "url": "https://www.saudia.com/en-US/information/terms-and-conditions/accessibility-plan", "src": [ "s2" ] }, { "label": "Medical certificates (MEDIF) and medical devices", "url": "https://www.saudia.com/en-US/book/special-assistance/medif", "src": [ "s4" ] }, { "label": "Prohibited items", "url": "https://www.saudia.com/en-US/manage/baggage/prohibited-items", "src": [ "s3" ] } ], "notes": "Saudia's designated accessibility officer is the Manager – Policies, Governance & Compliance, Saudia Head Office, Khaledia District, PO Box 620 Loc 130, Jeddah 21235; accessibility feedback post goes to 'Saudia Accessibility Plan Feedback, Attention: DOT/CTA Task Force, 8081 Wolftrap Road, Suite 200, Vienna, VA 22148, USA'. There is no separate disability reservations line — accessibility needs are raised through the ordinary sales call centres." }, "policy": { "notice_hours": { "value": null, "detail": "Saudia publishes no advance-notice deadline for wheelchair assistance or for carrying a mobility aid; it only asks guests to self-identify their needs at booking. Deadlines it does publish are for medical cases: MEDIF requests at least 3 days before domestic and 7 days before international departure, POC physician's statement at least 48 h before departure with check-in no later than 3 h before, and advance notice for any single item over 32 kg.", "src": [] }, "how_to_request": { "value": "Self-identify your accessibility needs when booking — through the Saudia website, a reservations/ticket office or the call centre — so trained staff can arrange assistance", "detail": "Accessibility Plan: 'Our guests are advised to self-identify their accessibility needs through all our guest touchpoints, from flight reservations to arrival so that our trained staff can assist them as needed at any point of their journey.' Customer Service Plan: passengers with disabilities may request services through the website or by calling the toll-free numbers.", "src": [ "s2", "s6" ] }, "fee_charged": { "value": false, "detail": "'Guests who use wheelchairs or crutches may transport these mobility aids free of charge.' FAQ on the same page: 'Are mobility aids included in the free baggage allowance? Yes. Approved mobility aids are carried free of charge and do not count toward the standard baggage allowance.'", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "'Saudia accepts up to two pieces of mobility equipment per guest with a disability or reduced mobility, including electric wheelchairs, in addition to the standard free checked baggage allowance.'", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "'Guests who use wheelchairs or crutches may transport these mobility aids free of charge. Wheelchairs and crutches are normally checked and carried in the aircraft hold.'", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "'Wheelchairs and crutches are normally checked and carried in the aircraft hold. They must be handed over before boarding and will be returned upon arrival according to airport procedures.' No in-cabin wheelchair stowage is offered.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Saudia says the chair 'must be handed over before boarding and will be returned upon arrival according to airport procedures' — it does not commit to returning it at the aircraft door or jet bridge.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for mobility aids. Saudia's general rule is that a single item over 32 kg (70 lb) that cannot be split — 'such as musical instruments, sports equipment, or medical devices' — must be notified in advance, but wheelchairs are not named in that rule.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Saudia gives no maximum wheelchair dimensions.", "src": [], "basis": null }, "notes": "Guide dogs may accompany blind or deaf guests but are carried in the hold in an appropriate kennel or cage — Saudia states guide dogs are not permitted in the cabin.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published / not applicable — Saudia checks wheelchairs into the hold and describes no in-cabin stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Saudia gives no wet/spillable wheelchair-battery rule or upright-stowage instruction.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — no gel / AGM / sealed-lead-acid mobility-aid rule.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. Saudia accepts electric wheelchairs but publishes no battery-chemistry rule for them; its only lithium prohibitions concern self-balancing devices (hoverboards, balance wheels, air wheels, solo wheels), which are refused on all flights as carry-on and checked baggage.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Saudia accepts electric wheelchairs but prints no watt-hour figure for a battery left installed in the chair; the only battery numbers on saudia.com are for portable oxygen concentrators. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; Saudia does not say whether or when a wheelchair battery must come into the cabin. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "No mobility-aid figure published. The only spare-battery rules Saudia prints are for portable oxygen concentrators (batteries in hand baggage, protected against short circuit, maximum two spares).", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. 'A maximum of two spare batteries is permitted in carry-on baggage' applies to approved POC/medical devices only.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Saudia does not say whether a wheelchair battery must be removed. (For a checked oxygen device, all batteries must be removed and carried in hand baggage.)", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. For POC/medical device batteries Saudia requires protection against short circuits 'by covering terminals or packing each battery separately', but states no wheelchair equivalent.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet or MSDS demanded for a mobility aid. MEDIF clearance is required only for medical conditions (stretcher, oxygen, in-flight care), not for using a wheelchair.", "src": [] } }, "allowed": { "value": true, "detail": "'Saudia accepts up to two pieces of mobility equipment per guest with a disability or reduced mobility, including electric wheelchairs, in addition to the standard free checked baggage allowance.' No prior-approval condition is attached on the page.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight cap for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Saudia gives no powered-wheelchair size limit or hold-door dimensions. (It notes only that oversized sports equipment may be accepted on B777 and B787 aircraft.)", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — Saudia says mobility aids are returned 'upon arrival according to airport procedures', without specifying the aircraft door.", "src": [] }, "notes": "Saudia accepts electric wheelchairs but publishes no battery rules at all for them — the single biggest gap in an otherwise reasonably detailed policy." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Accessibility Plan: 'Saudia's aircraft have on-board wheelchairs and wheelchairs accessible lavatories on selected aircraft.' Availability is aircraft-dependent and Saudia does not list which types.", "src": [ "s2" ] }, "accessible_lavatory": { "value": true, "detail": "Accessibility Plan: on-board wheelchairs and 'wheelchairs accessible lavatories on selected aircraft'. No list of which aircraft types is published.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "Accessibility Plan: Saudia commits to 'provide accessibility assistance for guests who self-identify as having disability during the booking process, on the ground at the airport and in the air while on board the aircraft', with sensitivity training for frontline employees.", "src": [ "s2", "s6" ] }, "seating": { "value": "Certain aircraft types have passenger seats with moveable armrests, placed throughout the aircraft", "detail": "Accessibility Plan, 'The Built Environment': 'Certain aircraft types have passenger seats with moveable armrests, which are placed throughout the aircraft.' Saudia does not say which types or how to book them.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Saudia publishes no mobility-aid damage-liability rule or figure. It states compliance with 14 CFR Part 382 on flights to/from the USA and with the Canadian ATPDR (SOR/2019-244) Parts 1 and 2, both of which contain mobility-aid damage provisions, but quotes no limit of its own; the general baggage-liability text sits behind a JavaScript-only baggage page.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Saudia's mobility-aid carriage terms are clear and generous: wheelchairs and crutches are carried free, up to two pieces of mobility equipment per disabled guest INCLUDING electric wheelchairs, over and above the standard free checked allowance, and they do not count toward it. But Saudia publishes no wheelchair-battery rules whatsoever — no watt-hour figures, no spillable/non-spillable/lithium instructions, no removal or terminal-insulation requirement — so a powered-chair user must confirm battery handling with the airline. Other points: guide dogs are carried in the hold, not the cabin; lithium self-balancing devices (hoverboards, balance/air/solo wheels) are refused on all flights; the TTY service promised in the Accessibility Plan has a target completion date of June 2026 and no number is published; a 'Passengers with Disabilities' tab exists on the Special care page but its contents load only via JavaScript and could not be read — a human should re-check that tab. www.saudia.com blocks direct fetches (bot wall) and its Arabic (ar-SA) pages could not be retrieved even through the reader proxy, so the Arabic site was not compared. gaca.gov.sa (the Saudi regulator Saudia links to for passenger rights) was unreachable from this network.", "searched_urls": [ "https://www.saudia.com/", "https://www.saudia.com/en-US/manage/baggage/special-baggage", "https://www.saudia.com/en-US/manage/baggage/prohibited-items", "https://www.saudia.com/en-US/manage/baggage/permitted-items", "https://www.saudia.com/en-US/manage/baggage/baggage-info", "https://www.saudia.com/en-US/book/special-assistance/special-care", "https://www.saudia.com/en-US/book/special-assistance/medif", "https://www.saudia.com/en-US/information/terms-and-conditions/accessibility-plan", "https://www.saudia.com/en-US/help/useful-links/Accessibility", "https://www.saudia.com/en-US/help/useful-links/legal-and-terms-and-conditions/customer-service-plan", "https://www.saudia.com/help/contact-us/call-centers", "https://www.saudia.com/en-US/Support/HelpAndSupport/FAQs", "https://www.saudia.com/en-US/Govt/SpecialAssistance", "https://www.saudia.com/en-US/site-map", "https://www.saudia.com/sitemap.xml", "https://www.saudia.com/ar-SA/manage/baggage/special-baggage", "https://gaca.gov.sa/en/rules-and-regulations-category/customer-rights-regulations/guidelines-and-regulations/passenger-rights-protection-regulations/" ] } }, { "schema_version": "1.1", "slug": "scat-airlines", "name": "SCAT Airlines", "iata_code": "DV", "icao_code": "VSV", "country": "Kazakhstan", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.scat.kz", "sources": [ { "id": "s1", "title": "Rules of Air Transportation of Passengers, Baggage and Cargo of JSC SCAT Airlines (PDF) — Art. 7.4 special categories, Art. 9.13 transportation of wheelchairs", "url": "https://www.scat.kz/static/uploads/articles/documents/PVP_NEW_EN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage and hand luggage — FAQ: Can I use my own wheelchair when boarding the plane?", "url": "https://www.scat.kz/en/luggage-and-hand-luggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Categories of Passengers — People with special needs; wheelchair and escort fee on arrival in Istanbul", "url": "https://www.scat.kz/en/passenger-categories/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contacts", "url": "https://www.scat.kz/en/contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "News — New Regulations for the Carriage of Power Banks and Lithium Batteries on SCAT Airlines Flights", "url": "https://www.scat.kz/en/news/new-rules-for-carrying-power-banks-and-lithium-batteries-on-scat-airlines-flights/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Airline regulations — index of the carriage rules and amendments", "url": "https://www.scat.kz/en/air-transportation-rules/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Kazakhstan — SCAT hotline (Shymkent)", "number": "+7 (7252) 99 88 80", "hours": null, "region": "KZ", "src": [ "s4" ] } ], "email": [ { "label": "Web sales — where to notify a physical dysfunction after booking on scat.kz, so the SSR is added", "address": "websales@scat.kz", "src": [ "s1" ] }, { "label": "Lost & damaged baggage", "address": "lf@scat.kz", "src": [ "s2" ] } ], "web_form": [ { "label": "\"Ask a question\" form on the Contacts page", "url": "https://www.scat.kz/en/contacts/", "src": [ "s4" ] }, { "label": "Support Center / FAQ", "url": "https://www.scat.kz/en/faq/", "src": [ "s4" ] } ], "relay": [ { "label": "WhatsApp", "detail": "+7 701 738 2600 (wa.me/77017382600), linked from every page of scat.kz", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Rules of Air Transportation (PDF) — Art. 9.13 wheelchairs, Art. 7.4 passengers with disabilities", "url": "https://www.scat.kz/static/uploads/articles/documents/PVP_NEW_EN.pdf", "src": [ "s1" ] }, { "label": "Categories of Passengers — people with special needs", "url": "https://www.scat.kz/en/passenger-categories/", "src": [ "s3" ] }, { "label": "Baggage and hand luggage — wheelchair FAQ", "url": "https://www.scat.kz/en/luggage-and-hand-luggage/", "src": [ "s2" ] }, { "label": "Carriage of power banks and lithium batteries", "url": "https://www.scat.kz/en/news/new-rules-for-carrying-power-banks-and-lithium-batteries-on-scat-airlines-flights/", "src": [ "s5" ] } ], "notes": "SCAT publishes no dedicated accessibility desk, email or TTY line — assistance is arranged through the general hotline, the Customer Support Center or a sales office, with websales@scat.kz named in the carriage rules for bookings made online." }, "policy": { "notice_hours": { "value": 120, "detail": "Rule 7.4.2.7: the special-service (SSR) element should be added to the booking \"as soon as possible, no later than 5 calendar days before the flight departure\" — 120 hours. \"The ticket issuance is made only after receiving confirmation of a special request from the Airline with confirmed reservation.\"", "src": [ "s1" ] }, "how_to_request": { "value": "Declare the disability when booking so SCAT creates and confirms an SSR request — by email to websales@scat.kz if you booked on scat.kz, or through the Customer Support Center, a sales office or an agent; a separate SSR is needed for each leg", "detail": "Rule 7.4.2.2 requires the passenger to state, at booking, their disability and \"the size, weight and other characteristics of individual means of transportation (including the availability and technical characteristics of batteries)\". Rule 7.4.2.8 additionally requires a medical certificate from any passenger who needs special assistance at the airport or on board, valid on the date of departure.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"The wheeled chair, electric wheelchair are carried... free of charge, in addition to the baggage allowance\" (9.13.1.3); \"medicines, wheelchair, crutches are carried free of charge and are not included in the free baggage allowance\" (7.4.3.14). Separately, an airport-provided wheelchair and escort on arrival in Istanbul costs EUR 29 / USD 29, collected by SCAT as the handlers' 0JX fee on an EMD — an airport service charge, not a charge for carrying your own aid.", "src": [ "s1", "s2", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "No number published. Rule 9.13.1.1 gives free carriage of \"a wheelchair and another means of transportation / transfer (if used by a passenger)\" but sets no cap.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Carried free of charge as checked baggage in the hold, in addition to the baggage allowance, when used by the passenger (rules 9.13.1.1, 9.13.1.3, 7.4.3.14).", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": true, "detail": "\"The folding wheelchairs used by passengers whose weight and dimensions allow placing them safely in the cabin on a shelf above the passenger seat or under the seat of the forward passenger seat shall be allowed in the passenger cabin\" (9.13.1.2). No dimensions are published for that space.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. SCAT says an airline or handling agent escorts the passenger to and from the aircraft with an airport chair, but never states where the passenger's own chair is handed back.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — SCAT sets no maximum size for a checked wheelchair.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "SCAT allows a folding chair in the cabin only if it fits safely on the overhead shelf or under the seat in front, but publishes no figures for that space.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted. \"The wet batteries are transported only in an upright position, separately from the wheelchair, in special packaging that prevents leaks. The battery shall be secured separately. It is not allowed to be fastened together with any other cargo or luggage.\" If the chair cannot be loaded, secured and unloaded upright, the battery must be removed and carried in a sealed, chemical-resistant package with absorbent material.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Accepted — dry-battery powered chairs are an explicitly listed category (code WCBD). The power supply must be securely attached to the chair with the terminals pre-disconnected and insulated against short circuits, and labelled accordingly.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Accepted — lithium-ion wheelchairs are an explicitly listed category (code WCLB). But \"the li-ion batteries may only be transported in the aircraft cabin in a sealed container with the battery terminals insulated according to packing instruction 800 IATA DGR\" (9.13.1.4). SCAT does not say what happens if the lithium battery cannot be removed from the chair.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. SCAT's 100 Wh / 160 Wh thresholds apply to portable electronic devices, power banks and spare batteries, not to wheelchair batteries. ICAO/IATA defaults apply — see the global rules.", "src": [ "s1", "s5" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids. The carriage rules require a removed li-ion wheelchair battery to travel in the cabin in a sealed container with insulated terminals, but set no watt-hour cap on it.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. SCAT's published 100 Wh (no approval) / 100-160 Wh (prior approval) / over 160 Wh (prohibited) ladder is written for power banks and spare batteries for portable electronics.", "src": [ "s5" ] }, "spares_allowed": { "value": null, "detail": "No spare-battery count is published for mobility aids. The \"no more than two power banks per passenger\" and \"two separately protected spare batteries\" limits are general portable-electronics rules and are not stated to apply to wheelchair batteries.", "src": [ "s1", "s5" ] }, "removal_required": { "value": "conditional", "detail": "Normally no: \"the batteries from the electric wheelchair shall be securely attached to the wheelchair, previously disconnected and insulated to prevent short circuits.\" But wet batteries travel separately from the chair, the battery must be removed if the chair cannot be kept upright throughout loading and unloading, and li-ion batteries may travel only in the cabin.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"The power supplies shall be securely attached to the chair, terminals are pre-disconnected and insulated to prevent short circuits. The power supplies should be labeled accordingly.\" The aircraft commander must be told where wheelchairs and batteries are stowed.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "At booking the passenger must declare the size, weight and other characteristics of the mobility device \"including the availability and technical characteristics of batteries\" (7.4.2.2), and battery power supplies \"should be labeled accordingly\" (7.4.7.7). A medical certificate is required from any passenger needing special assistance (7.4.2.8).", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted free of charge in the hold, but only under prior agreement: \"the transportation of disabled and medical passengers is performed by prior agreement with the airline with a confirmed reservation and confirmed SSR special request\" (7.4.2.4), and the ticket is issued only after the airline confirms. Powered chairs are coded WCBD (dry battery), WCBW (liquid battery) and WCLB (lithium-ion) and are accepted \"in accordance with IATA and ICAO regulations for transportation of dangerous goods\".", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — SCAT asks for the chair's dimensions at booking but publishes no maximum.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Powered chairs travel as checked baggage in the hold; SCAT does not say whether they are returned at the aircraft door or at baggage reclaim.", "src": [ "s1" ] }, "notes": "Rule 7.4.1.5 caps the number of passengers with disabilities or reduced mobility on any one flight at the number of cabin crew available to help them evacuate — a wheelchair user can therefore be refused simply because the flight is already full of PRMs, which is why SCAT insists on a confirmed SSR before it will issue the ticket." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — SCAT does not say whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"If the passenger cannot get around on their own, he is provided with a wheelchair to/from the plane, he will be lifted up and lowered down the ladder and taken to the seat on the plane.\" An authorised agent or airline representative accompanies the passenger to and from the aircraft; boarding is before the main body of passengers and disembarkation is last (7.4.3.11-7.4.3.13).", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead policy is published. Rule 7.4.1.8 says only that passengers with disabilities are seated according to the airline's internal documents, may not be placed on seats where they would impede evacuation, and that an accompanying person is seated next to them.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific liability rule is published. Rule 12.2.3 compensates loss of checked baggage \"in the amount established by the air carriage agreement\", or the declared value if a value was declared, and damage at the amount by which the value was reduced; on international flights liability follows the Warsaw Convention, the Hague Protocol and the Montreal Convention 1999.", "src": [ "s1" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "SCAT's substantive wheelchair policy is in the English PDF of its Rules of Air Transportation (Art. 7.4 and Art. 9.13), not on any web page — the website's \"Categories of Passengers\" page covers only fare discounts for disabled children and the Istanbul wheelchair fee. Carriage of the aid itself is free and additional to the baggage allowance, and a folding manual chair may go in the cabin if it fits the overhead shelf or under the seat in front. Three things a power-chair user must weigh: (1) SCAT will not issue the ticket until it has confirmed a special-service request, which should be filed at least 5 calendar days before departure; (2) rule 7.4.1.5 limits the number of passengers with reduced mobility per flight to the number of cabin crew, so acceptance is genuinely capacity-dependent; (3) rule 7.4.2.8 requires a medical certificate from anyone needing special assistance at the airport or on board. Lithium-ion wheelchair batteries must travel in the cabin in a sealed container with insulated terminals — SCAT does not say what it does with a chair whose lithium battery cannot be removed, and publishes no watt-hour limit for mobility aids (its 100/160 Wh ladder is written for power banks and portable electronics and has deliberately not been imported here). SCAT does not carry stretcher patients at all (7.4.3.3). The EUR 29 / USD 29 charge for a wheelchair and escort on arrival in Istanbul is a ground-handling fee billed by SCAT on a 0JX EMD and must be paid before travel; it does not apply to carrying the passenger's own chair. The PDF is dated Issue 01 Rev. 00 01.03.2023 with Rev. 01 01.02.2024 pages, so parts of it are two to three years old.", "searched_urls": [ "https://www.scat.kz/en/", "https://www.scat.kz/en/special-terms/", "https://www.scat.kz/en/passenger-categories/", "https://www.scat.kz/en/luggage-and-hand-luggage/", "https://www.scat.kz/en/air-transportation-rules/", "https://www.scat.kz/static/uploads/articles/documents/PVP_NEW_EN.pdf", "https://www.scat.kz/en/contacts/", "https://www.scat.kz/en/news/new-rules-for-carrying-power-banks-and-lithium-batteries-on-scat-airlines-flights/" ] } }, { "schema_version": "1.1", "slug": "scoot", "name": "Scoot", "iata_code": "TR", "icao_code": "TGW", "country": "Singapore", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flyscoot.com/", "sources": [ { "id": "s1", "title": "Special Assistance (incl. Mobility Assistance battery table)", "url": "https://www.flyscoot.com/en/support/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability", "url": "https://cdn.flyscoot.com/prod/docs/default-source/doc-coc/scoot_conditions_of_carriage_final.pdf?sfvrsn=e3ab7a9f_4", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us — Scoot Call Centre hotlines", "url": "https://www.flyscoot.com/en/support/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Dangerous Goods placard (REV 05, dated APR 2026)", "url": "https://cdn.flyscoot.com/prod/docs/default-source/doc-travel-info/dangerous_goods.pdf?sfvrsn=b8adc2f_41", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Singapore — Scoot Call Centre (English, Mandarin)", "number": "+65 6329 1420", "hours": "24 hours daily", "region": "SG", "src": [ "s3" ] }, { "label": "Australia — Scoot Call Centre (English)", "number": "+61 3 9999 7487", "hours": "24 hours daily", "region": "AU", "src": [ "s3" ] }, { "label": "Austria — Scoot Call Centre (English)", "number": "+43 720 775987", "hours": "24 hours daily", "region": "AT", "src": [ "s3" ] }, { "label": "China — Scoot Call Centre (English, Mandarin, Cantonese)", "number": "+86 4000 247 360", "hours": "24 hours daily", "region": "CN", "src": [ "s3" ] }, { "label": "Germany — Scoot Call Centre (English, calls within Germany only)", "number": "0800 000 1872", "hours": "24 hours daily", "region": "DE", "src": [ "s3" ] }, { "label": "Greece — Scoot Call Centre (English, calls within Greece only)", "number": "800 0000 135", "hours": "24 hours daily", "region": "GR", "src": [ "s3" ] }, { "label": "Greece — Scoot Call Centre (Greek)", "number": "+30 210 99 42 567", "hours": "Monday to Friday, 9am-5pm Greece local time", "region": "GR", "src": [ "s3" ] }, { "label": "Hong Kong SAR — Scoot Call Centre (English, Cantonese; calls within Hong Kong SAR only)", "number": "+852 3501 2287", "hours": "24 hours daily", "region": "HK", "src": [ "s3" ] }, { "label": "India — Scoot Call Centre (English; Tamil Mon-Fri 9am-6pm IST)", "number": "+91 11 7127 9490", "hours": "24 hours daily", "region": "IN", "src": [ "s3" ] }, { "label": "Indonesia — Scoot Call Centre (English)", "number": "+62 21 2922 3021", "hours": "24 hours daily", "region": "ID", "src": [ "s3" ] }, { "label": "Japan — Scoot Call Centre (English; Japanese Mon-Fri 9am-6pm JST; calls within Japan only)", "number": "+81 50 5050 9587", "hours": "24 hours daily", "region": "JP", "src": [ "s3" ] }, { "label": "Malaysia — Scoot Call Centre (English; Bahasa Malaysia Mon-Fri 9am-6pm)", "number": "+60 3 8687 2787", "hours": "24 hours daily", "region": "MY", "src": [ "s3" ] }, { "label": "Philippines — Scoot Call Centre (English)", "number": "+63 2 8672 7808", "hours": "24 hours daily", "region": "PH", "src": [ "s3" ] }, { "label": "Saudi Arabia — Scoot Call Centre (English, calls within Saudi Arabia only)", "number": "800 850 1044", "hours": "24 hours daily", "region": "SA", "src": [ "s3" ] }, { "label": "South Korea — Scoot Call Centre (English)", "number": "+82 70 7488 5150", "hours": "24 hours daily", "region": "KR", "src": [ "s3" ] }, { "label": "Taiwan — Scoot Call Centre (English, Mandarin; calls within Taiwan only)", "number": "+886 2 55940778", "hours": "24 hours daily", "region": "TW", "src": [ "s3" ] }, { "label": "Thailand — Scoot Call Centre (English; Thai Mon-Fri 9am-6pm; calls within Thailand only)", "number": "+66 2566 0687", "hours": "24 hours daily", "region": "TH", "src": [ "s3" ] }, { "label": "Vietnam — Scoot Call Centre (English)", "number": "+84 28 5678 4436", "hours": "24 hours daily", "region": "VN", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "Customer service / special assistance online form", "url": "https://os.flyscoot.com/customerserviceform/", "src": [ "s1", "s3" ] }, { "label": "Special Needs & Assistance help centre", "url": "https://help.flyscoot.com/s/special-assistance", "src": [ "s1" ] }, { "label": "Medical Information Form (MEDIF) PDF", "url": "https://cdn.flyscoot.com/prod/docs/default-source/special-assistance/medif_form.pdf?sfvrsn=45f99b57_2", "src": [ "s1" ] } ], "relay": [ { "label": "WhatsApp / WeChat chat with 'Marvie'", "detail": "Scoot's chatbot Marvie is reachable 24/7 on WhatsApp (wa.me/message/XEZ3WYGKCUI4I1) and WeChat; live-chat handover daily 7am-1am (+1) UTC+8. No TTY or text-relay number is published.", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.flyscoot.com/en/support/special-assistance", "src": [ "s1" ] }, { "label": "Conditions of Carriage (PDF)", "url": "https://cdn.flyscoot.com/prod/docs/default-source/doc-coc/scoot_conditions_of_carriage_final.pdf?sfvrsn=e3ab7a9f_4", "src": [ "s2" ] }, { "label": "Dangerous goods placard (PDF)", "url": "https://cdn.flyscoot.com/prod/docs/default-source/doc-travel-info/dangerous_goods.pdf?sfvrsn=b8adc2f_41", "src": [ "s4" ] } ], "notes": "No special-assistance email address is published; Scoot routes everything through the per-country Call Centre hotlines or the online customer service form. Scoot cannot arrange assistance on partner-operated sectors of a Scoot itinerary — you must call that partner airline yourself." }, "policy": { "notice_hours": { "value": 48, "detail": "Notify Scoot through the Call Centre at the time of booking or at least 48 hours before departure, whichever is earlier, if you have mobility issues affecting boarding, are travelling with your own wheelchair, or are travelling with a battery-powered wheelchair/assistive device. Stretcher requests need 10 days; a MEDIF must be submitted 5 working days ahead.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Call the Scoot Call Centre for your country at booking or at least 48 h before departure; the online customer service form can also be used", "detail": "\"You must notify Scoot through our Call Centre, preferably at the time of booking or at least 48 hours before your departure date - whichever is earlier.\" Requests may also be submitted on the online customer service form. Failure to notify in time \"may result in the service being unavailable at the airport and/or you being denied carriage\".", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "Carriage of the aid is free: \"your wheelchair will not count towards your baggage allowance\" (CoC 3.5c) and \"mobility and other assistive devices do not count toward your carry-on baggage limits\". BUT CoC 3.5(d): \"you may be charged a fee for the provision of special assistance services\", payable at the airport to a third-party provider or to Scoot in advance. Scoot waives its Call Centre booking fee for movement- and vision-impaired guests.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Scoot lists \"Wheelchair\" among the special items carried as checked baggage outside the allowance but never states how many mobility devices a passenger may carry free.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are accepted as checked baggage and are listed in CoC 6.3(e) as a special item that \"do[es] not constitute part of the Checked Baggage allowance\". If you need assistance to and from the aircraft you must check your own wheelchair in at departure; you may not use it inside the departure/arrival immigration areas.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": false, "detail": "CoC 6.3(e): special items including a wheelchair \"may not be carried on board as part of Cabin Baggage\". The special-assistance page allows only crutches, canes and collapsible walkers in the cabin (overhead bin, under the seat in front, or approved stowage); non-collapsible walkers must be checked.", "src": [ "s1", "s2" ] }, "gate_delivery": { "value": false, "detail": "\"Your wheelchair will be returned to you at the baggage claim belt upon arrival.\" CoC 3.5(c) repeats that it is delivered at the arrival baggage belt — not at the aircraft door or jet bridge.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to mobility aids is published. CoC 6.4(e) reserves the right not to accept any individual checked item over 32 kg, but that is a general checked-baggage clause, not a stated wheelchair limit.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 116, "width_cm": null, "length_cm": null, "basis": "max_device", "detail": "\"Maximum height of wheelchair is 116CM for A320.\" It is the only wheelchair size figure Scoot publishes, but it is printed in the header of the mobility-aid battery-requirements table rather than in a manual-chair section, so applying it to a non-powered chair follows the wording (\"wheelchair\") and not an explicit Scoot statement. No width or length is given, and no figure is published for the 787 fleet.", "src": [ "s1" ] }, "notes": "Crutches may be permitted as hand carry subject to cabin-baggage requirements, security screening and acceptance by local authorities (CoC 6.3e).", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — wheelchairs may not be carried in the cabin at all (CoC 6.3e), so there is no in-cabin stowage envelope.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted only with Scoot's clearance: \"Airline approval is required for all battery powered wheelchair/assistive devices\", obtained via the Scoot Call Centre at least 48 hours before the flight. Spillable wet batteries \"that are securely attached and can be adequately protected from damage, should remain on the mobility aid\"; terminals must be protected from short circuit, e.g. by being enclosed within a battery container, and a removed battery must be in strong rigid packaging surrounded by compatible absorbent material.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted only with Scoot's clearance: \"Airline approval is required for all battery powered wheelchair/assistive devices\", obtained via the Scoot Call Centre at least 48 hours before the flight. Non-spillable wet / dry cell batteries \"that are securely attached and can be adequately protected from damage, should remain on the mobility aid\"; terminals must be protected from short circuit, e.g. by being enclosed within a battery container, and a removed battery must be in strong rigid packaging and protected from damage.", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only with Scoot's clearance: \"Airline approval is required for all battery powered wheelchair/assistive devices\" — contact the Scoot Call Centre at least 48 hours before departure. The battery \"must meet all test requirements specified in the UN Manual of Tests and Criteria, Part III, subsection 38.3\"; \"lithium batteries for mobility aids without UN38.3 certification will not be accepted for carriage\" and proof is required at check-in. Removed and spare batteries: max 300 Wh (single-battery aid) or 160 Wh each (2-battery aid).", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Scoot's watt-hour figures are given only for removed and spare batteries; no cap is stated for a battery that stays installed in the chair.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Removed Battery(ies) must not exceed 300Wh for a single-battery powered mobility aid or 160Wh each for a 2-battery powered mobility aid.\" The removed battery must be protected from damage, e.g. in a protective pouch/bag. NOTE: the lithium row says the removed battery is \"carried as cabin baggage\", while the general \"Removable battery\" list on the same page says it \"must be checked in\" — Scoot contradicts itself.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Spare Battery(ies) must not exceed 300Wh for a single-battery powered mobility aid or 160Wh each for a 2-battery powered mobility aid.\"", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Not published. Scoot caps the watt-hours of a spare mobility-aid battery but never states a maximum number of spares. The dangerous-goods placard's \"maximum of 20 spare batteries\" and \"maximum of 2 power banks\" are general portable-electronics limits and do not apply to mobility aids.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on the design: \"Battery(ies) that are securely attached and can be adequately protected from damage, should remain on the mobility aid\" with the aid switched off and protected from accidental activation. \"Battery(ies) that are unable to be protected from damage, shall be removed.\" Once removed, the wheelchair \"may then be checked-in without restriction\".", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"The battery terminals must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals)\" and \"the wheelchair/mobility aid must be switched off and protected from accidental activation\". For non-spillable and spillable batteries the terminals may instead be enclosed within a battery container.", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "\"Proof that the batteries meet the requirements is required at check-in\" — i.e. evidence of UN38.3 certification for the lithium battery. Separately, some medical conditions require a Medical Information Form (MEDIF) submitted 5 working days before departure.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "\"Airline approval is required for all battery powered wheelchair/assistive devices\" and you must contact the Scoot Call Centre at least 48 hours before the flight. Approval is therefore case-by-case; lithium batteries without UN38.3 certification are refused outright.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to powered wheelchairs is published. CoC 6.4(e) is a general clause reserving the right not to accept any individual checked item over 32 kg.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 116, "width_cm": null, "length_cm": null, "basis": "max_device", "detail": "\"Maximum height of wheelchair is 116CM for A320\", printed in the header of Scoot's mobility-aid battery requirements table. No width/length figure and no 787 figure are published.", "src": [ "s1" ] }, "gate_delivery": { "value": false, "detail": "Same as a manual chair: the wheelchair is checked in at departure and \"returned to you at the baggage claim belt upon arrival\" / \"delivered to you at the arrival baggage belt\" (CoC 3.5c). No aircraft-door return is offered.", "src": [ "s1", "s2" ] }, "notes": "Scoot may be assigned a remote bay where level-entry boarding and deplaning are not available." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Scoot describes airport wheelchair and High Lift services but says nothing about an on-board aisle chair on either the A320 or 787 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Scoot states only that guests must be able to \"self-medicate, eat and toilet\" without crew assistance; no accessible-lavatory information is given for any aircraft type.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Plain \"Wheelchair\" service covers the airport to the aerobridge/remote-bay stairs only — \"you must be able to walk up the stairs to the aircraft (if required) and make your own way to your seat\". \"High Lift\" adds help onto/off the aircraft and to your seat but is available only at selected destinations: it is NOT available at Hat Yai, Ipoh, Pekanbaru, Langkawi, Subang (Kuala Lumpur), Malacca, Kuantan or Labuan Bajo (Komodo).", "src": [ "s1" ] }, "seating": { "value": "Emergency exit row seats are not available to guests with reduced mobility, visual or hearing impairment; POC/CPAP users also cannot take bulkhead seats", "detail": "Scoot states \"Seats on the emergency exit row will not be available to you\" for visually and hearing-impaired guests, and \"Bulkhead seats and those on the emergency exit row will not be available to you\" for POC/CPAP users. Nothing is published about movable armrests.", "src": [ "s1" ] } }, "damage_liability": { "value": "Montreal Convention limit — 1,519 SDR (about EUR 1,900) per passenger for checked and unchecked baggage", "detail": "CoC 13.5(a): liability for loss, damage or delay to baggage \"shall be limited to 1,519 SDR (approximately EUR 1,900) for checked and unchecked baggage where the Montreal Convention applies\", and 17 SDR/kg checked / 332 SDR unchecked under the Warsaw Convention. Scoot publishes no mobility-aid full-value rule.", "src": [ "s2" ] }, "aircraft_hold_note": "Scoot publishes one aircraft-specific figure only: \"Maximum height of wheelchair is 116CM for A320.\" No hold-door or hold-compartment dimensions are given for the 787 fleet, and remote-bay stands without level-entry boarding may be assigned." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Scoot is Singapore Airlines' low-cost arm but publishes its own, materially different policy at flyscoot.com; the SIA record does not apply. Three things a power-chair user should know: (1) prior AIRLINE APPROVAL is required for every battery-powered mobility aid, 48 h ahead, by phone; (2) the chair is always taken at check-in and returned on the arrival baggage belt, never at the aircraft door, and you cannot use your own chair inside immigration areas; (3) Conditions of Carriage 3.5(d) allows a fee \"for the provision of special assistance services\", payable to a third-party provider at the airport or to Scoot in advance — carriage of the aid itself is free, but the assistance may not be. Scoot also imposes an independence test (self-medicate, eat, toilet) and may require an accompanying passenger. High Lift (help onto the aircraft/to your seat) does not exist at Hat Yai, Ipoh, Pekanbaru, Langkawi, Subang, Malacca, Kuantan or Labuan Bajo. CONTRADICTION on the special-assistance page: the lithium row says a removed battery is \"carried as cabin baggage\", the \"Removable battery\" list above it says the pouched battery \"must be checked in\". The special-assistance page is headed \"Flights departing from and arriving at non-US airports\"; no US/CRO section rendered and Scoot does not serve the USA. help.flyscoot.com FAQ articles are a JavaScript-only Salesforce site and could not be read.", "searched_urls": [ "https://www.flyscoot.com/en", "https://www.flyscoot.com/en/plan/travel-info/special-assistance", "https://www.flyscoot.com/en/support/special-assistance", "https://www.flyscoot.com/en/support/contact-us", "https://www.flyscoot.com/en/plan/booking-your-flight/baggage", "https://www.flyscoot.com/en/plan/booking-your-flight/fares-fees", "https://www.flyscoot.com/en/plan/scoot-fees-chart", "https://cdn.flyscoot.com/prod/docs/default-source/doc-coc/scoot_conditions_of_carriage_final.pdf?sfvrsn=e3ab7a9f_4", "https://cdn.flyscoot.com/prod/docs/default-source/doc-travel-info/dangerous_goods.pdf?sfvrsn=b8adc2f_41", "https://help.flyscoot.com/s/article/I-am-traveling-with-my-own-wheelchair-Do-I-need-to-inform-Scoot-1500368148749" ] } }, { "schema_version": "1.1", "slug": "sf-airlines", "name": "SF Airlines", "iata_code": "O3", "icao_code": "CSS", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.sf-airlines.com/en/index.html", "sources": [ { "id": "s1", "title": "SF Airlines Company Profile — \"the cargo airline subsidiary of SF Express\", 90 freighters", "url": "https://www.sf-airlines.com/en/about/index.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "顺丰航空 homepage — 全货机 90+架 (90+ all-cargo aircraft)", "url": "https://www.sf-airlines.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists. SF Airlines publishes cargo tracking, station, schedule and dangerous-goods enquiry channels for shippers only." }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable: SF Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. SF Airlines' own English Company Profile is headed \"Cargo Airlines with the largest freighter fleet in China\" and states: \"SF Airlines, established in 2009, is the cargo airline subsidiary of SF Express. Headquartered in Shenzhen, Guangdong, SF Airlines operates through four major aviation hubs, which are Shenzhen, Hangzhou, Beijing, and Ezhou\", with 90 freighters and 130+ global stations; the Chinese homepage advertises \"亚洲领先的运力规模 全货机 90+架\" (Asia-leading capacity, 90+ all-cargo aircraft) across B747/B767/B757/B737 freighters. No passenger cabin, therefore no mobility-aid policy. Not to be confused with parent SF Express (S.F. Holding), a ground/express parcel operator.", "searched_urls": [ "http://www.sf-airlines.com/", "https://www.sf-airlines.com/en/index.html", "https://www.sf-airlines.com/en/about/index.html", "https://www.sf-airlines.com/about/index.html", "http://www.sf-airlines.com/capability/dangerous/index.html" ] } }, { "schema_version": "1.1", "slug": "shandong-airlines-", "name": "Shandong Airlines", "iata_code": "SC", "icao_code": "CDG", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.sda.cn/", "sources": [ { "id": "s1", "title": "伤病、残疾人旅客运输须知 (Notice on the carriage of ill, injured and disabled passengers), 2026-06-30 edition", "url": "https://www.sda.cn/about/news/show/7437.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Notice on the Carriage of Ill, Injured or Disabled Passengers (English), 2026-06-30 edition", "url": "https://www.sda.cn/en/about/news/show/7440.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "山东航空股份有限公司旅客、行李运输总条件 — 6.2.5.12 电动轮椅或助行器 (General Conditions of Carriage)", "url": "https://www.sda.cn/about/news/show/3165.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "行李运输限制 (Baggage carriage restrictions — prohibited and restricted items)", "url": "https://www.sda.cn/baggageServe/astrict/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "行李丢失/延误/损坏 (Lost, delayed and damaged baggage — compensation standards)", "url": "https://www.sda.cn/baggageServe/lost/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "旅客意见受理 (Passenger feedback and complaints — contact details)", "url": "https://www.sda.cn/webuser/yjfk.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Shandong Airlines international site (footer contact e-mail, English/Chinese service)", "url": "https://global.sda.cn/ww/en", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "山东航空官方网站 首页 — 特殊旅客服务申请 link and 24-hour hotline (homepage)", "url": "https://www.sda.cn/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — 24-hour service hotline 95369 (the channel Shandong names for wheelchair, stretcher and other special-assistance requests)", "number": "95369", "hours": "24 hours", "region": "CN", "src": [ "s2", "s1", "s8" ] }, { "label": "International / Hong Kong, Macao & Taiwan — 24-hour service hotline", "number": "+86 531 95369", "hours": "24 hours", "region": "CN", "src": [ "s2", "s8" ] }, { "label": "China — customer feedback / complaints line (客户意见受理电话) 95369-7", "number": "95369-7", "hours": null, "region": "CN", "src": [ "s6" ] }, { "label": "International / Hong Kong, Macao & Taiwan — customer feedback / complaints line", "number": "+86 531 95369-7", "hours": null, "region": "CN", "src": [ "s6" ] } ], "email": [ { "label": "Customer feedback / complaints (客户意见受理电子邮件地址)", "address": "yjsl@sda.cn", "src": [ "s6" ] }, { "label": "Comments or suggestions — English and Chinese service (international site footer)", "address": "ocsc@sda.cn", "src": [ "s7" ] } ], "web_form": [ { "label": "特殊旅客服务申请 (Special passenger service application) — requires a Shandong Airlines direct-sales account login", "url": "https://flights.sda.cn/flight/specialService/entrance", "src": [ "s8" ] }, { "label": "在线意见受理入口 (Online feedback / complaint intake)", "url": "https://www.sda.cn/webuser/yjfk.html", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Notice on the Carriage of Ill, Injured or Disabled Passengers (English)", "url": "https://www.sda.cn/en/about/news/show/7440.html", "src": [ "s2" ] }, { "label": "伤病、残疾人旅客运输须知 (Chinese original — prevails in case of discrepancy)", "url": "https://www.sda.cn/about/news/show/7437.html", "src": [ "s1" ] }, { "label": "General Conditions of Carriage — 6.2.5.12 electric wheelchairs and walking aids", "url": "https://www.sda.cn/about/news/show/3165.html", "src": [ "s3" ] }, { "label": "行李运输限制 (Baggage carriage restrictions — batteries and restricted items)", "url": "https://www.sda.cn/baggageServe/astrict/", "src": [ "s4" ] } ], "notes": "Shandong Airlines publishes no dedicated disability or accessibility desk and no TTY/text-relay line. Everything — ground wheelchair, on-board wheelchair, checked electric wheelchair, stretcher, service dog — is booked through the general 24-hour hotline 95369, a Shandong ticket office or a designated sales agent, or the logged-in special-passenger form on flights.sda.cn. Shandong does not serve the USA, so it publishes no DOT Complaints Resolution Official page. The English pages carry the disclaimer that in case of any discrepancy between the two language versions the Chinese version prevails." }, "policy": { "notice_hours": { "value": null, "detail": "Shandong publishes a clock deadline, not a number of hours: a ground wheelchair and an on-board (aisle) wheelchair must be requested \"by 16:00 (inclusive) of the day prior to your scheduled flight departure\". Other published deadlines are 48 h for a service dog, 72 h for a stretcher and 72 h for airline oxygen. A passenger checking an electric wheelchair must also reach the check-in counter 2 h before the check-in deadline.", "src": [ "s2", "s1" ] }, "how_to_request": { "value": "Request at booking, or contact Shandong Airlines or a designated sales agent (24-hour hotline 95369) by 16:00 on the day before departure", "detail": "Wheelchair services are requested from Shandong or its designated sales agents by 16:00 the day before departure. A service dog or stretcher must be arranged through a directly operated ticket office, the call centre or an authorised agent. The website also carries a 特殊旅客服务申请 (special passenger service application) page, but it is behind a Shandong direct-sales account login.", "src": [ "s2", "s1", "s8" ] }, "fee_charged": { "value": false, "detail": "\"The electric wheelchair will not be counted as part of your free baggage allowance, and we will transport it free of charge, but only one piece may be checked in.\" Ground-wheelchair, on-board-wheelchair, blind-passenger and deaf-passenger assistance are all stated to be free. Under the conditions of carriage a folding manual wheelchair and other small assistive devices go into the cabin, or are checked free of charge if there is no cabin space.", "src": [ "s2", "s1", "s3" ] }, "devices_per_passenger": { "value": 1, "detail": "One checked electric wheelchair is carried free, outside the baggage allowance — Shandong states \"only one piece may be checked in\" (仅限托运一件). Separately, conditions of carriage 6.3.1 lets a passenger take small assistive devices needed during the journey, including a folding manual wheelchair, into the cabin (checked free if there is no cabin space); no count is published for those.", "src": [ "s2", "s1", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "Conditions of carriage 6.3.1: except for safety reasons, small assistive devices a disabled, injured or ill passenger needs at any time during the journey — crutches, prostheses, cochlear implants, hearing aids, white canes, low-vision aids and folding manual wheelchairs — may be brought into the cabin; where the cabin has no stowage facility or space they are checked free of charge.", "src": [ "s3" ] }, "cabin_stowage": { "value": true, "detail": "Conditions of carriage 6.3.1 lists a folding manual wheelchair (折叠手动轮椅) among the small assistive devices that may be taken into the cabin, with free checking only if there is no cabin stowage. CAUTION — the disabled-passenger notice contradicts this in its checked-electric-wheelchair section: \"Since wheelchairs cannot be carried inside the passenger cabin, any wheelchair you bring must be checked in as baggage.\" No cabin stowage dimensions are published.", "src": [ "s3", "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. Shandong says it keeps ground wheelchairs at every airport for movement between terminal, apron and aircraft, but nowhere states where a passenger's own checked wheelchair is returned — gate/aircraft door or baggage reclaim.", "src": [ "s2", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for a manual wheelchair. Conditions of carriage 6.2.5.12 exempts an electric wheelchair or walking aid from the ordinary checked-baggage weight and size limits, and 6.3.1 treats a folding manual chair as an in-cabin assistive device; no weight cap is stated for either.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size is published for a checked manual wheelchair. The 100 x 60 x 40 cm figures on Shandong's baggage pages are the seat-occupying-baggage and stretcher-passenger baggage limits, not a wheelchair limit, and are deliberately not recorded here.", "src": [ "s3" ], "basis": null }, "notes": "Shandong's own text puts a folding manual wheelchair in the cabin (conditions of carriage 6.3.1) but the disabled-passenger notice states flatly that wheelchairs cannot go in the cabin. Ask 95369 before relying on cabin stowage.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No size limit is published for an in-cabin assistive device. Shandong's published cabin-baggage limits (55 x 40 x 20 cm, 8 kg first/business, 5 kg economy) are the ordinary hand-baggage rules and the airline does not state that they apply to a folding manual wheelchair, so they are not recorded here.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Conditions of carriage 6.2.5.12 covers 非密封型电池电动轮椅 — non-sealed (wet/spillable) battery wheelchairs — in the checked electric wheelchair service, but only with the airline's consent: '但应经山航同意后方可运输' (may be carried only with Shandong's agreement). The battery must be securely fixed to the chair with the circuit disconnected per the manufacturer's instructions, or removed per those instructions.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Conditions of carriage 6.2.5.12: 密封型电池电动轮椅 — sealed (non-spillable) battery electric wheelchairs — are expressly covered by the checked electric wheelchair service, on the same fixing/disconnection terms, but the same clause reserves the decision: '但应经山航同意后方可运输' (may be carried only with Shandong's agreement).", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery wheelchairs and walking aids (锂电池轮椅或助行器) are expressly covered by the checked electric wheelchair service, but conditions of carriage 6.2.5.12 accepts them only from passengers whose mobility is restricted by disability or health and only with Shandong's consent: '但应经山航同意后方可运输'. Battery not over 300 Wh, or 2 x 160 Wh where the chair needs two; one spare not over 300 Wh or two not over 160 Wh, carried by the passenger; check in at the check-in counter.", "src": [ "s3", "s2", "s1" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"If your electric wheelchair is powered by a lithium battery, the rated energy of the battery must not exceed 300 Wh. If the wheelchair must be powered by two batteries, the rated energy of each battery must not exceed 160 Wh.\" Batteries above these capacities are refused carriage.", "src": [ "s2", "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Conditions of carriage 6.2.5.12 B: a single battery removed from an electric wheelchair or walking aid must not have a rated energy above 300 Wh. Removed batteries must have both poles insulated against short circuit and be carried by the passenger in the cabin (6.2.5.12 C).", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Each passenger may carry at most one spare lithium-ion battery of not more than 300 Wh, or two spares of not more than 160 Wh each. Spares travel with the passenger with both poles insulated.", "src": [ "s3", "s2", "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two: Shandong permits either one spare of up to 300 Wh or two spares of up to 160 Wh each, per passenger. This is the wheelchair rule; Shandong's separate portable-electronics rule (power banks capped at 160 Wh, at most 2, at most 8 spare cells in total) is a different allowance and is not applied here — the baggage-restrictions page expressly says wheelchair lithium batteries are governed separately (电动轮椅使用的锂电池另有规定).", "src": [ "s3", "s2", "s1", "s4" ] }, "removal_required": { "value": "conditional", "detail": "Conditions of carriage 6.2.5.12 A gives an either/or: the battery is either securely fixed to the chair with the circuit disconnected per the manufacturer's instructions, OR removed per those instructions. The disabled-passenger notice is stricter and simply states \"Lithium batteries must be carried by the passenger\" (锂电池由旅客随身携带), which reads as removal into the cabin for lithium chairs. Confirm with 95369.", "src": [ "s3", "s2", "s1" ] }, "terminals": { "value": true, "detail": "Conditions of carriage 6.2.5.12 C: removed batteries and spare batteries must have both poles insulated to prevent short circuit and must be carried by the passenger. A battery left on the chair must be securely fixed with the circuit disconnected in accordance with the manufacturer's instructions.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS, manufacturer label or battery form is demanded — Shandong only requires that the chair meet its dangerous-goods rules and that it consent to carriage. (A medical certificate can be required of the passenger: an ill or injured passenger using a wheelchair who falls in the categories needing a diagnosis or post-operative certificate must produce it at check-in and boarding.)", "src": [ "s3", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Conditions of carriage 6.2.5.12: Shandong accepts checked electric wheelchairs or walking aids ONLY from passengers whose mobility is restricted by disability or health, only with Shandong's prior consent, and only checked at the check-in counter. The disabled-passenger notice repeats: \"For the benefit of passengers with legitimate needs, we do not carry electric wheelchairs brought by passengers without a disability.\" The baggage-restrictions page lists a passenger's in-journey electric wheelchair among items carried only by agreement.", "src": [ "s3", "s2", "s1", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Conditions of carriage 6.2.5.12 states an electric wheelchair or walking aid is not subject to the ordinary checked-baggage weight and size limits but may be carried only with Shandong's consent — an exemption from the normal caps, not a statement that any weight is accepted.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published. The conditions of carriage exempt an electric wheelchair or walking aid from the ordinary checked-baggage size limits and require Shandong's prior consent instead; no hold-door or hold-compartment figures are published.", "src": [ "s3" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Shandong states an electric wheelchair cannot be carried in the cabin and must be checked at the check-in counter, but says nothing about returning it at the aircraft door or jet bridge on arrival.", "src": [ "s3", "s2" ] }, "notes": "Passengers checking an electric wheelchair must reach the check-in counter no later than 2 hours (inclusive) before the applicable check-in deadline — earlier than the ordinary deadline, so allow extra time." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"We offer onboard wheelchair service on selected routes for passengers unable to walk, for use in the cabin aisle. The number of such wheelchairs provided is limited in accordance with the CAAC's Regulations on the Air Transportation of Disabled Passengers.\" It must be requested by 16:00 the day before departure, and Shandong strongly advises such passengers to travel with a family member or medical professional. The routes on which it is available are not listed.", "src": [ "s2", "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Shandong says nothing about accessible or wheelchair-accessible lavatories on any aircraft type.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published for wheelchair passengers. For on-board wheelchair users Shandong promises only that \"we will assist you with placing or retrieving your personal items and with preparing for meals\" — the fuller list that adds \"moving in and out of your seat\" and \"going to and from the restroom\" appears only in the service-dog, blind-passenger and deaf-passenger sections. Shandong instead advises on-board-wheelchair passengers to travel accompanied.", "src": [ "s2", "s1" ] }, "seating": { "value": null, "detail": "Not published for wheelchair passengers — nothing about movable armrests, bulkhead rows or exit-row exclusions. The only seating commitment Shandong prints is for passengers travelling with a service dog: \"a window seat with extra legroom, but not an emergency exit seat\", with an effort to keep the adjacent seat free on a lightly loaded flight.", "src": [ "s2" ] } }, "damage_liability": { "value": "General baggage limits only — 1,519 SDR per passenger; RMB 100/kg on domestic routes, USD 30/kg on international routes", "detail": "Shandong publishes nothing specific to mobility aids. Its baggage compensation standard is RMB 100 per kg on domestic routes and USD 30 per kg on international routes, capped at 1,519 SDR per passenger for checked and unchecked baggage combined. Declared-value cover is available above RMB 100/kg (domestic ceiling RMB 8,000 per passenger; international USD 2,500) for a surcharge of 5‰ of the excess.", "src": [ "s5" ] }, "aircraft_hold_note": "No cargo-hold door aperture or hold-compartment dimensions are published. Shandong's carriage limits are written around Boeing 737 operations (only one stretcher passenger per B737 segment), and the number of on-board wheelchairs and of unaccompanied disabled passengers per flight is capped under the CAAC Measures for the Administration of Air Transport for the Disabled — book early and check the cap for your flight on 95369." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh-Hans,en", "notes": "Shandong Airlines publishes a full English translation of its disabled-passenger notice (2026-06-30 edition) alongside the Chinese original, with the disclaimer that the Chinese version prevails; the two agree on every figure used here. CONTRADICTION a human should re-check: conditions of carriage 6.3.1 allows a folding manual wheelchair into the cabin, while the disabled-passenger notice says \"wheelchairs cannot be carried inside the passenger cabin\" — the latter sits inside the checked-electric-wheelchair section, so it may be intended only for powered chairs, but the wording is unqualified. Second contradiction: 6.2.5.12 A allows the lithium battery to stay fixed to the chair with the circuit disconnected, while the notice says lithium batteries must be carried by the passenger. Shandong deliberately carves wheelchair batteries out of its general lithium rules — the baggage-restrictions page bans power banks and lithium batteries over 160 Wh but adds \"电动轮椅使用的锂电池另有规定\" (wheelchair lithium batteries are separately regulated), so the 160 Wh general limit was NOT written into the battery fields. Shandong is an Air China group carrier and 6.2.5.12 is near-identical to Air China's clause, but every value here is taken from sda.cn's own pages. Shandong flies no US routes, so there is no DOT/CRO page. No dedicated accessibility desk, no TTY or relay service, and no published damage rule for mobility aids specifically.", "searched_urls": [ "https://www.sda.cn/", "https://www.sda.cn/about/news/show/7437.html", "https://www.sda.cn/en/about/news/show/7440.html", "https://www.sda.cn/about/news/show/3165.html", "https://www.sda.cn/webuser/yunshu.html", "https://www.sda.cn/webuser/lvkechuxing.html", "https://www.sda.cn/webuser/yjfk.html", "https://www.sda.cn/baggageServe/astrict/", "https://www.sda.cn/baggageServe/special/", "https://www.sda.cn/baggageServe/free/", "https://www.sda.cn/baggageServe/lost/", "https://www.sda.cn/about/news/law/index.html", "https://global.sda.cn/ww/en", "https://flights.sda.cn/flight/specialService/entrance" ] } }, { "schema_version": "1.1", "slug": "shanghai-airlines", "name": "Shanghai Airlines", "iata_code": "FM", "icao_code": "CSH", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.ceair.com/", "sources": [ { "id": "s1", "title": "Information for Passengers with Wheelchairs (English) — applies to flights operated by China Eastern Airlines or Shanghai Airlines", "url": "https://www.ceair.com/global/en_static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "轮椅旅客服务须知 (Wheelchair passenger service notice, Chinese) — 仅受理东、上航实际承运航班", "url": "https://www.ceair.com/global/static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Shanghai Airlines Company Limited — General Conditions for Transportation of Passenger and Baggage (January 2026), §7.2.3.5 Wheelchairs", "url": "https://www.ceair.com/global/en_static/Announcement/TravelTips/dsGeneralCondition/shanghaiAirlinesLuggageRules/shdomesticRules/202201/W020260121334962229684.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Regulations on Safe Transportation of Lithium Batteries — §9 Wheelchairs powered by lithium batteries", "url": "https://www.ceair.com/global/en_static/Announcement/BaggageService/RegulationsonSafeTransportationofLithiumBatteries/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "\"China Eastern Airlines、Shanghai Airlines complaint hotline\" and complaints e-mail (ceair.com site footer)", "url": "https://www.ceair.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "General Conditions for Transportation of Passenger and Baggage by SAL (index page — customer service and baggage service hotlines)", "url": "https://www.ceair.com/global/en_static/Announcement/TravelTips/dsGeneralCondition/shanghaiAirlinesLuggageRules/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — China Eastern / Shanghai Airlines hotline 95530 (the channel named for every wheelchair request)", "number": "95530", "hours": null, "region": "CN", "src": [ "s2", "s1" ] }, { "label": "International — the China Eastern / Shanghai Airlines customer service line, printed on ceair.com as the \"China Eastern Airlines、Shanghai Airlines complaint hotline\"; Shanghai Airlines is a China Eastern subsidiary and publishes no separate line", "number": "+86 21 20695530", "hours": null, "region": "CN", "src": [ "s1", "s5", "s6" ] }, { "label": "China — China Eastern / Shanghai Airlines baggage service line (damaged / delayed baggage, including mobility aids), published on ceair.com", "number": "400 60 95530", "hours": null, "region": "CN", "src": [ "s6" ] } ], "email": [ { "label": "Complaints for China Eastern and Shanghai Airlines (Email for Complaints)", "address": "customercare@ceair.com", "src": [ "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Information for Passengers with Wheelchairs (English)", "url": "https://www.ceair.com/global/en_static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "src": [ "s1" ] }, { "label": "轮椅旅客服务须知 (Chinese original — the Chinese version prevails)", "url": "https://www.ceair.com/global/static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "src": [ "s2" ] }, { "label": "Shanghai Airlines General Conditions for Transportation of Passenger and Baggage, Jan 2026 (PDF) — §7.2.3.5 Wheelchairs", "url": "https://www.ceair.com/global/en_static/Announcement/TravelTips/dsGeneralCondition/shanghaiAirlinesLuggageRules/shdomesticRules/202201/W020260121334962229684.pdf", "src": [ "s3" ] }, { "label": "Regulations on Safe Transportation of Lithium Batteries — §9 lithium-battery wheelchairs", "url": "https://www.ceair.com/global/en_static/Announcement/BaggageService/RegulationsonSafeTransportationofLithiumBatteries/", "src": [ "s4" ] } ], "notes": "Shanghai Airlines has no website of its own: it is a wholly owned China Eastern subsidiary and publishes through ceair.com, which carries Shanghai Airlines' OWN General Conditions of Carriage (\"Shanghai Airlines Company Limited — General Conditions for Transportation of Passenger and Baggage\", January 2026) alongside China Eastern's, and whose wheelchair notice states in terms that it applies to flights operated by, and bearing the flight numbers of, China Eastern or Shanghai Airlines (仅受理东、上航实际承运，且挂东、上航航班号的航班). The ceair.com footer likewise prints \"China Eastern Airlines、Shanghai Airlines complaint hotline: +0086-21-20695530\" with customercare@ceair.com. There is no separate accessibility desk, no TTY/text-relay line and no dedicated assistance-request URL — requests go through 95530, a China Eastern ticket office, or the website/app/mobile site. Beware shanghaiair.com, which is an unrelated private domain." }, "policy": { "notice_hours": { "value": 48, "detail": "Deadlines are measured from scheduled departure in departure local time: ground wheelchair 24 h, apron wheelchair 24 h, cabin (aisle) wheelchair 48 h, CHECKED ELECTRIC WHEELCHAIR 48 h. Also 48 h for a portable oxygen concentrator, a service dog or a group of more than 10 disabled passengers; 72 h for in-flight medical oxygen; 48 h for a domestic stretcher and 72 h for an international one. Late requests are met only \"subject to on-site operational capability\".", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "A China Eastern ticket office, the 95530 hotline (+86 21 20695530 from abroad) or the ceair.com website / app / mobile site, submitting the Application Form for Special Assistance Passengers", "detail": "The Application Form for Special Assistance Passengers must be filed with the request and TWO printed copies presented at check-in; be at the airport 120 min before departure. Submitting the form is a request only — \"it does not constitute approval\"; China Eastern/Shanghai Airlines review it and phone the applicant between 09:00 and 19:00, and if no confirmation arrives within 4 working hours the passenger should resubmit or call 95530.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "Shanghai Airlines' conditions of carriage 7.2.3.5: \"Wheelchairs are not subject to the baggage allowance and can be transported additionally free of charge\", and 7.3.3.3: assistive devices for passengers with disabilities, including but not limited to wheelchairs, do not fall under the baggage allowance and may be transported for free. The wheelchair notice repeats that a personal wheelchair is carried free and does not count toward the free baggage allowance.", "src": [ "s3", "s1" ] }, "devices_per_passenger": { "value": null, "detail": "No per-passenger count is published. What Shanghai Airlines does publish is a per-FLIGHT cabin limit — \"only one wheelchair is allowed per flight\" in the cabin, first come first served — and a rule that a disabled passenger may check free of charge one assistive device other than those listed for cabin carriage. The number of wheelchairs that may be checked free is not stated.", "src": [ "s3", "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Conditions of carriage 7.2.3.5: wheelchairs are carried free and outside the baggage allowance, may be brought into the cabin if they meet the requirements, and a passenger's own portable wheelchair may be checked free of charge at the boarding gate or at check-in. The cabin assistive-device table also lists walking aids, walking sticks, folding wheelchairs, prosthetic limbs, hearing aids, cochlear implants, white canes and vision aids.", "src": [ "s3", "s1" ] }, "cabin_stowage": { "value": true, "detail": "Conditions of carriage 7.2.3.5(1): \"Wheelchairs meeting the necessary requirements can be brought into the cabin. Only one wheelchair is allowed per flight. It must be a foldable wheelchair for adults or a manually assembled wheelchair\", no larger than 33 x 91 x 106 cm. CAUTION — the wheelchair notice contradicts this in its closing points: \"As wheelchairs cannot be stored in the passenger cabin, personal wheelchairs must be checked in\", while the same page's assistive-device table lists a 折叠轮椅 up to 33 x 91 x 106 cm as a cabin item.", "src": [ "s3", "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published as such. Conditions of carriage 7.2.3.5(2) does allow gate CHECK-IN — \"Passengers' own portable wheelchairs can be checked in free of charge at the boarding gate or during the check-in process\" — but Shanghai Airlines nowhere states where a checked chair is returned on arrival (aircraft door or baggage reclaim).", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published. Shanghai Airlines' general per-piece checked-baggage caps are 50 kg on domestic routes and 32 kg on international/regional routes (7.3.2.1); the conditions of carriage exempt wheelchairs from the free baggage ALLOWANCE (7.2.3.5, 7.3.3.3) but do not say whether those per-piece caps apply to a mobility aid.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size is published for a CHECKED manual wheelchair. The only size figure Shanghai Airlines publishes, 33 x 91 x 106 cm, is the limit for a folding chair stowed in the cabin — recorded in cabin_stowage_dimensions.", "src": [ "s3" ], "basis": null }, "notes": "On US routes the same 33 x 91 x 106 cm (13 x 36 x 42 in) folding chair may be stowed on board on the larger aircraft used, one personal wheelchair per flight, first come first served, and it takes priority over other passengers' carry-on items. Shanghai Airlines does not currently operate its own US services, but the standard is published under its and China Eastern's joint wheelchair notice.", "cabin_stowage_dimensions": { "height_cm": 91, "width_cm": 33, "length_cm": 106, "basis": "cabin_stowage", "detail": "\"The dimensions of the wheelchair without wheels or parts removed should not exceed 33 x 91 x 106 cm / 13 x 36 x 42 inches\" (conditions of carriage 7.2.3.5(1)); the same figure appears in the cabin assistive-device table. Shanghai Airlines prints the three numbers without naming the axes; mapped here smallest-to-width. Equivalent to the US 13 x 36 x 42 in closet rule.", "src": [ "s3", "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted with the battery removed, but conditions of carriage 7.2.3.5(3) requires consent first: \"Passengers with limited mobility due to disability or a health condition who bring electric wheelchairs or mobility aids must first obtain consent from Shanghai Airlines\", and the batteries of spillable- and non-spillable-battery chairs \"must comply with the Dangerous Goods Regulations of the International Air Transport Association\". Packing: the 溢漏型 battery is taken off into strong rigid leak-proof packaging with absorbent material.", "src": [ "s3", "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted, but only with the airline's consent — conditions of carriage 7.2.3.5(3): \"Passengers with limited mobility due to disability or a health condition who bring electric wheelchairs or mobility aids must first obtain consent from Shanghai Airlines.\" For a 防漏型 (non-spillable) battery the chair must be short-circuit-free with the battery safely mounted; \"if the battery can be detached, it must be removed, placed in strong rigid packaging and carried as checked baggage in the cargo hold\".", "src": [ "s1", "s2", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only with the airline's consent: conditions of carriage 7.2.3.5(3) — \"Passengers with limited mobility due to disability or a health condition who bring electric wheelchairs or mobility aids must first obtain consent from Shanghai Airlines.\" The lithium batteries \"must comply with the requirements of each test specified in Section 38.3 of Part III of the United Nations Manual of Tests and Criteria\"; the battery is removed wherever the design allows (max 300 Wh each), and lithium-battery wheelchairs are carved out of the general 160 Wh ban.", "src": [ "s3", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Shanghai Airlines requires the battery to be removed wherever the chair's design allows, and the 300 Wh figure it publishes is for a REMOVED battery. Where the battery cannot be removed, the conditions of carriage require only that the design give adequate protection against damage, that the battery be securely fastened and that the circuit be disconnected per the manufacturer's instructions — no watt-hour cap is stated for a battery that stays installed.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Each battery removed from the wheelchair must not exceed 300 Wh\", and removed batteries must be carried into the cabin by the passenger. The wheelchair notice adds that if the chair is fitted with two batteries, neither may exceed 160 Wh.", "src": [ "s3", "s1", "s2", "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Each passenger may carry one spare battery with a maximum capacity of 300 Wh or two spare batteries with a maximum capacity of 160 Wh each. Spare batteries must be carried as hand baggage and properly protected, such as placing each battery in a separate protective bag.\"", "src": [ "s3", "s1", "s4" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two: one spare of up to 300 Wh, or two spares of up to 160 Wh each, per passenger, carried as hand baggage. This is the wheelchair rule — Shanghai Airlines' general portable-electronics rule (100 Wh, or 100-160 Wh with airline approval) is a separate allowance and is not applied here.", "src": [ "s3", "s4", "s1" ] }, "removal_required": { "value": "conditional", "detail": "Required wherever the design allows: \"If the design of the wheelchair allows for it, passengers must remove the battery and bring it on board\"; the Chinese wheelchair notice is blunter — 旅客必须卸下电池，并将电池携带入客舱. A detachable non-spillable battery must also be removed, but travels in the HOLD in rigid packaging; a spillable battery must always be removed. Only a battery that genuinely cannot be removed may stay on the chair, securely fastened with the circuit disconnected.", "src": [ "s3", "s4", "s1", "s2" ] }, "terminals": { "value": true, "detail": "Removed and spare lithium batteries must be individually packaged to prevent damage and short circuit — each in its own protective bag — and carried as hand baggage. A removed non-spillable battery goes into strong rigid packaging ensuring no short circuit; a removed spillable battery into strong rigid leak-proof packaging with absorbent material. A battery left on the chair must be securely fastened with the circuit disconnected per the manufacturer's instructions.", "src": [ "s3", "s1", "s4" ] }, "documentation": { "value": "conditional", "detail": "No battery spec sheet, MSDS or manufacturer label is demanded. A form is: the Application Form for Special Assistance Passengers must be submitted with the 48-hour request to check an electric wheelchair, and two printed copies must be presented at check-in.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Conditions of carriage 7.2.3.5(3): \"Passengers with limited mobility due to disability or a health condition who bring electric wheelchairs or mobility aids must first obtain consent from Shanghai Airlines.\" The device must comply with the dangerous-goods rules and with the legal requirements on the number of powered aids checked free. The request must be lodged 48 h ahead and the passenger must reach the airport 2 h early on the day of travel to complete the check-in formalities.", "src": [ "s3", "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Shanghai Airlines exempts wheelchairs from the free baggage allowance but states no weight limit for a powered chair, and does not say whether the general per-piece caps (50 kg domestic, 32 kg international) apply to a mobility aid.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for a checked powered chair, and no hold-door or hold-compartment figures. The 33 x 91 x 106 cm figure applies only to a folding chair stowed in the cabin.", "src": [ "s3" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Gate check-in is offered for a passenger's own portable wheelchair, but nothing is published about where a checked electric wheelchair is returned on arrival.", "src": [ "s3" ] }, "notes": "A powered chair whose battery is removed \"shall be regarded as an ordinary wheelchair and can be transported as unrestricted checked baggage or carried into the cabin by the passenger under the prescribed conditions\" (conditions of carriage 7.2.3.5(3)) — so a folding powered chair with the battery out can in principle qualify for the 33 x 91 x 106 cm cabin allowance." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"我们的大型飞机上都备有客舱轮椅\" — cabin (aisle) wheelchairs are carried on the larger aircraft, designed for the aircraft aisle and usable to reach the lavatory; cabin crew are trained to help with them. They must be requested at least 48 h before departure and provision is \"subject to aircraft type and airport resources\", with a reply within 24 h. Not every aircraft in the fleet has one.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"We have washrooms for persons with disabilities on many of our larger aircraft. However, the availability of this facility depends on the size and structure of the aircraft.\" A per-aircraft table is published as a downloadable spreadsheet on the wheelchair notice.", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "Crew \"can assist you with the use of a cabin wheelchair, in storing or retrieving carry-on baggage, introducing food on the plate and unpacking\". But \"flight attendants cannot feed passengers or help with personal hygiene or the use of the washroom. They cannot lift or move you, or provide medical services\" — a passenger who cannot transfer themselves must travel with their own carer. Ground staff assist with boarding, disembarking and transit, and a lifting device is arranged where no jet bridge is used, if available.", "src": [ "s1" ] }, "seating": { "value": "Movable aisle armrests on some aircraft types (number and location vary by type, published table); passengers seated next to their companion and offered a seat better suited to their mobility on request", "detail": "\"We provide movable aisle armrests for some aircraft types to make it easier for passengers using cabin wheelchairs to get in and out of their seats. The number and location of seats with movable aisle armrests vary depending on the aircraft type\" — a per-aircraft spreadsheet is linked. If the seat armrest is not movable, gate staff and crew will look for another seat. Passengers with limited mobility may be given any eligible seat, or a seat better suited to their needs on request.", "src": [ "s1" ] } }, "damage_liability": { "value": "Domestic: RMB 100 per kg for checked baggage (actual value if lower), maximum RMB 3,000 for unchecked baggage. International: the applicable Montreal Convention / Hague Protocol / Warsaw Convention limits.", "detail": "Shanghai Airlines conditions of carriage 11.3.6. Nothing specific to mobility aids is published — no full-value rule, no waiver form and no declared-value figure for a wheelchair. Where the transport falls outside those conventions, Shanghai Airlines says it will bear liability in accordance with the applicable laws and regulations.", "src": [ "s3" ] }, "aircraft_hold_note": "No cargo-hold door aperture or hold-compartment dimensions are published. The binding published figure is the in-cabin one: a folding chair no larger than 33 x 91 x 106 cm, one per flight. Cabin (aisle) wheelchairs and accessible washrooms exist only on the larger aircraft, and the wheelchair notice links two downloadable spreadsheets — the seats with movable aisle armrests by aircraft type, and the aircraft fitted with an accessible washroom." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en,zh-Hans", "notes": "Shanghai Airlines (FM) has no website of its own — shanghai-air.com does not resolve and shanghaiair.com is an unrelated private domain — so everything here comes from ceair.com, which publishes Shanghai Airlines Company Limited's OWN General Conditions for Transportation of Passenger and Baggage (January 2026) as a separate document from China Eastern's, and whose wheelchair notice states that the service applies only to flights actually operated by, and bearing the flight numbers of, China Eastern or Shanghai Airlines. Nothing was imported from China Eastern's own conditions of carriage. CONTRADICTION a human should re-check: the wheelchair notice says \"As wheelchairs cannot be stored in the passenger cabin, personal wheelchairs must be checked in\", while Shanghai Airlines' conditions of carriage 7.2.3.5(1) and the same notice's assistive-device table both allow a folding chair up to 33 x 91 x 106 cm into the cabin, one per flight. Two further points a traveller should know: (1) Shanghai Airlines publishes NO watt-hour cap for a lithium battery that stays installed, because it requires removal wherever the design allows — the 300 Wh figure is for a removed battery, and if the chair has two batteries neither may exceed 160 Wh; (2) submitting the assistance request is not approval — it is reviewed and can be refused for service limits, seat availability or airport constraints, with an alternative flight offered. Some parts of the English wheelchair notice are untranslated and appear in Chinese (the electric-wheelchair packing rules, the cabin-wheelchair paragraph and the US in-cabin stowage rule); those were read in Chinese and translated here. The general 160 Wh ban on lithium batteries on ceair's lithium-battery page expressly does NOT apply to wheelchairs and was not written into the battery fields.", "searched_urls": [ "https://www.shanghai-air.com/", "https://www.shanghaiair.com/", "https://www.ceair.com/", "https://www.ceair.com/global/en_static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "https://www.ceair.com/global/static/Announcement/TravelTips/SpecialPassengerServiceNotice/wheelchairpassengers/", "https://www.ceair.com/global/en_static/Announcement/TravelTips/SpecialPassengerServiceNotice/Disabledpassengers/", "https://www.ceair.com/global/en_static/Announcement/TravelTips/dsGeneralCondition/shanghaiAirlinesLuggageRules/", "https://www.ceair.com/global/en_static/Announcement/TravelTips/dsGeneralCondition/shanghaiAirlinesLuggageRules/shdomesticRules/202201/W020260121334962229684.pdf", "https://www.ceair.com/global/en_static/Announcement/BaggageService/RegulationsonSafeTransportationofLithiumBatteries/", "https://www.ceair.com/global/en_static/Announcement/TravelTips/BaggageService/RegulationsonSafeTransportationofLithiumBatteries/", "https://global.ceair.com/travel-tips/special-services-rules/wheelchair-passenger/" ] } }, { "schema_version": "1.1", "slug": "shenzhen-airlines-", "name": "Shenzhen Airlines", "iata_code": "ZH", "icao_code": "CSZ", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.shenzhenair.com/", "sources": [ { "id": "s1", "title": "Passengers in Need of Wheelchair (English)", "url": "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/SpecialAssistance/PassengersInNeedOfWheelchair/PassengersInNeedOfWheelchair_en?language_id=102", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "轮椅旅客 (Wheelchair passengers, Chinese)", "url": "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/SpecialAssistance/PassengersInNeedOfWheelchair/PassengersInNeedOfWheelchair_zh?language_id=105", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Regulations on Transportation of Disabled Passengers by Shenzhen Airlines", "url": "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-footer/GeneralConditionsOfCarriage/disabledpassengers_en?language_id=102", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Conditions for Passenger and Baggage Transportation of Shenzhen Airlines Co., Ltd (V202607) — 6.2.5.12 electric wheelchairs, 6.3.1 in-cabin assistive devices", "url": "https://globalpage.shenzhenair.com/webfile/zhair/cms/static/pages/wcm/static-footer/GeneralConditionsOfCarriage/GeneralConditions_enV202607.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Requirements on Carriage of Lithium Batteries — §5 Battery-powered wheelchairs or mobility aids", "url": "https://globalpage.shenzhenair.com/webfile/zhair/cms/static/pages/wcm/static-navigation/Itinerary/BaggageServices/LithiumBatteryPackingInstructions/20250702/Requirements%20on%20Carriage%20of%20Lithium%20Batteries_en.pdf?language_id=1", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage transportation rules of Shenzhen Airlines Co., Ltd (V202607) — 5.3 Electric Wheelchair, special baggage charges, compensation limits", "url": "https://globalpage.shenzhenair.com/webfile/zhair/cms/static/pages/wcm/static-footer/GeneralConditionsOfCarriage/v2607_en_Baggage+transportation+rules+of+Shenzhen+Airlines+Co.,+Ltd.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Special Baggage (English) — electric wheelchair and free special-baggage table", "url": "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/BaggageServices/SpecialBaggage/SpecialBaggage_en?language_id=102", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Contact Us — service hotlines and passenger feedback e-mail", "url": "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/AboutUs/ContactUs/ContactUs_en?language_id=102", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "轮椅旅客分类与申请渠道 (Wheelchair passenger classification and application channel, shenzhenair.com booking site)", "url": "http://www.shenzhenair.com/szair_B2C/getCmsDetail.action?flag=2&msgId=ff80808157f56d000157f5812251003b", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Chinese Mainland — Shenzhen Airlines service hotline 95361 (the channel named for every wheelchair and special-assistance request)", "number": "95361", "hours": "24/7", "region": "CN", "src": [ "s8", "s3", "s1" ] }, { "label": "International, Hong Kong, Macao & Taiwan — service hotline", "number": "+86 755 88814023", "hours": "24/7", "region": "CN", "src": [ "s8" ] }, { "label": "Australia — service hotline 1800929166", "number": "1800 929 166", "hours": "24/7", "region": "AU", "src": [ "s8" ] } ], "email": [ { "label": "Passenger feedback and suggestions (flight passengers)", "address": "szaservice315@shenzhenair.com", "src": [ "s8" ] }, { "label": "International air ticket business", "address": "ecommerce@shenzhenair.com", "src": [ "s8" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Passengers in Need of Wheelchair", "url": "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/SpecialAssistance/PassengersInNeedOfWheelchair/PassengersInNeedOfWheelchair_en?language_id=102", "src": [ "s1" ] }, { "label": "Regulations on Transportation of Disabled Passengers by Shenzhen Airlines", "url": "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-footer/GeneralConditionsOfCarriage/disabledpassengers_en?language_id=102", "src": [ "s3" ] }, { "label": "Requirements on Carriage of Lithium Batteries (PDF) — §5 wheelchairs and mobility aids", "url": "https://globalpage.shenzhenair.com/webfile/zhair/cms/static/pages/wcm/static-navigation/Itinerary/BaggageServices/LithiumBatteryPackingInstructions/20250702/Requirements%20on%20Carriage%20of%20Lithium%20Batteries_en.pdf?language_id=1", "src": [ "s5" ] }, { "label": "General Conditions of Carriage V202607 (PDF) — 6.2.5.12 electric wheelchairs", "url": "https://globalpage.shenzhenair.com/webfile/zhair/cms/static/pages/wcm/static-footer/GeneralConditionsOfCarriage/GeneralConditions_enV202607.pdf", "src": [ "s4" ] } ], "notes": "Shenzhen Airlines publishes no dedicated accessibility desk, no assistance-request web form and no TTY/text-relay service. Every wheelchair, service-dog and stretcher request goes through the general hotline 95361 (or +86 755 88814023 from outside the mainland) or a Shenzhen Airlines ticket office, and must be made when the ticket is bought — the wheelchair page opens \"all special passenger services should be applied for at the time of ticket purchasing\". Shenzhen Airlines does not serve the USA, so it publishes no DOT Complaints Resolution Official page (its baggage tariff nonetheless carries a dormant clause about unlimited free wheelchairs \"on U.S. routes\")." }, "policy": { "notice_hours": { "value": 48, "detail": "Regulations on Transportation of Disabled Passengers: off-board (ground) wheelchair 24 h before departure; boarding wheelchair 48 h; on-board wheelchair 48 h; service dog 48 h. CONTRADICTION — the Passengers in Need of Wheelchair page gives 24 h for an off-board wheelchair but 36 h for boarding and on-board wheelchairs. Boarding and on-board wheelchair users must also produce a fitness-to-fly certificate. Check-in closes early: be at the counter 120 min before departure.", "src": [ "s3", "s1", "s9" ] }, "how_to_request": { "value": "Call the Shenzhen Airlines hotline 95361 (or a Shenzhen Airlines ticket office) at the time of ticket purchase — there is no online assistance form", "detail": "\"All special passenger services should be applied for at the time of ticket purchasing.\" Applications are taken only on hotline 95361 or at a designated Shenzhen Airlines ticket office. Boarding-wheelchair and on-board-wheelchair passengers must supply a valid fitness-to-fly diagnosis certificate from a hospital at county/municipal level or above, issued within 96 h of check-in (the Chinese page says within 10 days), stamped and signed and worded \"suitable for flight before XX date\".", "src": [ "s1", "s2", "s3", "s9" ] }, "fee_charged": { "value": false, "detail": "Wheelchairs are free special baggage: \"electric wheelchairs are not included in your free baggage allowance. We can transport them for you free, but only one can be checked in.\" The special-baggage tariff lists electric wheelchairs, electric mobility tools, manual folding wheelchairs, mechanical prostheses and other lithium-battery assistive devices as carried free and outside the free allowance. Ground/boarding wheelchair service and guidance for disabled passengers are also free.", "src": [ "s6", "s7", "s3", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "\"The total number of electric wheelchairs or electric mobility devices or manually folding wheelchairs that can be checked free of charge ... shall not exceed two\", plus one further assistive device (prosthesis, small gas cylinder, pacemaker, CPAP or other lithium-battery aid). Only ONE of the two may be an electric wheelchair. Shenzhen's tariff adds that there is no limit to the number of wheelchairs checked free on U.S. routes — Shenzhen does not currently fly to the USA.", "src": [ "s6", "s7" ] }, "manual": { "allowed": { "value": true, "detail": "Conditions of carriage 6.3.1: apart from safety reasons, crutches, prosthetics, cochlear implants, hearing aids, blind sticks, blind glasses, visual aids, folding manual wheelchairs and other small auxiliary equipment held by passengers with disabilities, injuries, diseases or other mobility difficulties may be brought into the cabin at any time; if there is no storage facility or space in the cabin they are checked in for free. Manual folding wheelchairs are also listed as free special baggage.", "src": [ "s4", "s6", "s7" ] }, "cabin_stowage": { "value": true, "detail": "Conditions of carriage 6.3.1 expressly includes \"folding manual wheelchairs\" among the small auxiliary devices that a passenger with a disability may bring into the cabin at any time; \"if there is no storage facility or space in the cabin, it can be checked in for free\". No cabin stowage dimensions are published.", "src": [ "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published. Shenzhen says staff will assist a passenger by wheelchair from the check-in area to the boarding area, but nowhere states whether a checked wheelchair is returned at the aircraft door or at baggage reclaim.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published for a manual wheelchair. The 32 kg per-piece ceiling in Shenzhen's baggage rules applies to ordinary checked baggage; conditions of carriage 6.2.5.12 exempts mobility devices from the ordinary weight and size restrictions, and no separate wheelchair figure is published.", "src": [ "s4", "s6" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for a checked manual wheelchair. The 100 x 60 x 40 cm and 203 cm-total figures in Shenzhen's baggage rules are the ordinary checked-baggage and seat-occupying-baggage limits, from which mobility devices are exempt, so they are not recorded here.", "src": [ "s4", "s6" ], "basis": null }, "notes": "Shenzhen's per-flight caps on disabled passengers (CAAC Measures for the Administration of Air Transport for Persons with Disabilities) mean a wheelchair request can be refused simply because the flight is full of them — book as early as possible.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No size limit is published for an in-cabin assistive device. Shenzhen's 55 x 40 x 20 cm cabin-baggage limit is the ordinary hand-baggage rule and the airline does not state that it applies to a folding manual wheelchair, so it is not recorded here.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Shenzhen's two current documents conflict. Conditions of carriage 6.2.5.12 (V202607) says the checked electric wheelchair service applies to sealed wet, nickel-metal-hydride, dry and lithium batteries \"but NOT to those equipped with unsealed batteries\". Baggage rules 5.3.3 (also V202607) instead give a procedure for a \"wheelchair with non-leak proof battery\": remove the battery, give it leak-proof protective packaging and label it \"BATTERY, WET, WHEELCHAIR\", plus CORROSIVE and UPWARD labels. Confirm on 95361 before flying with a spillable battery.", "src": [ "s4", "s6", "s7" ] }, "non_spillable": { "value": true, "detail": "Conditions of carriage 6.2.5.12: the checked electric wheelchair service applies to chairs with sealed wet batteries, nickel-metal-hydride batteries and dry batteries. A removed or spare battery of these types must be short-circuit protected, packed in sturdy rigid packaging and carried in the CARGO HOLD — unlike lithium batteries, which must travel in the cabin.", "src": [ "s4" ] }, "lithium_ion": { "value": true, "detail": "Lithium-battery wheelchairs and mobility aids are expressly accepted, under conditions of carriage 6.2.5.12 and §5 of Shenzhen's Requirements on Carriage of Lithium Batteries.", "src": [ "s4", "s5" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Both documents say so explicitly: \"there is no limit on the rated energy when the battery is installed on the wheelchair or walker\" (conditions of carriage 6.2.5.12) and \"There is no limit to the Wh rating of battery when the battery is installed on wheelchairs or mobility aids\" (Requirements on Carriage of Lithium Batteries §5). The battery must be adequately protected against damage by design, securely attached, and the electrical circuits isolated per the manufacturer's instructions.", "src": [ "s4", "s5" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Each battery removed must not exceed 300 Wh.\" A battery is removed when it cannot simultaneously meet the three conditions of being firmly fixed, fully protected and disconnected, or where the manufacturer's instructions require removal. Removed lithium batteries must be carried in the passenger cabin, protected from damage (for example each in its own protective pouch).", "src": [ "s5", "s4" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A passenger may carry a maximum of one spare lithium ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh.\" Spares travel in the cabin, individually protected against damage.", "src": [ "s5", "s4" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two: one spare of up to 300 Wh, or two spares of up to 160 Wh each. This is the wheelchair rule. Shenzhen's general portable-electronics rule (spares only in carry-on, max 20 per person, 100 Wh, or two spares of 100-160 Wh after check-in declaration and approval) is a separate allowance and is not applied here.", "src": [ "s5", "s4" ] }, "removal_required": { "value": "conditional", "detail": "Conditions of carriage 6.2.5.12: \"When the battery of the wheelchair cannot meet the three conditions of being firmly fixed, fully protected, and disconnected at the same time, the battery should be removed.\" The lithium-battery instructions give the same either/or: leave it fitted with the circuits isolated per the manufacturer, or remove it per the manufacturer. Shenzhen's baggage rules additionally require removal for any non-leak-proof (spillable) battery.", "src": [ "s4", "s5", "s6" ] }, "terminals": { "value": true, "detail": "\"The two poles of the removed battery and spare batteries shall be insulated to prevent short circuit.\" Removed and spare lithium batteries travel in the cabin, each in an independent protective bag; removed and spare sealed-wet/NiMH/dry batteries travel in the hold in sturdy rigid short-circuit-proof packaging. A battery left on the chair must be securely attached with its circuits isolated per the manufacturer's instructions.", "src": [ "s4", "s5" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS, manufacturer label or battery form is published as a requirement — Shenzhen requires only that the device meet its dangerous-goods rules and that it consent to carriage. (Documentation IS required of the passenger for a boarding or on-board wheelchair: a fitness-to-fly diagnosis certificate from a county/municipal-level or higher hospital.)", "src": [ "s4", "s1" ] } }, "allowed": { "value": "conditional", "detail": "Conditions of carriage 6.2.5.12: Shenzhen \"only accepts the application for consignment of electric wheelchairs and electric equipment for increased mobility of passengers with limited movement due to disability, health or age\", and such devices \"can only be transported with the consent of Shenzhen Airlines\". They may never be taken into the cabin, must be checked at the counter, and the passenger must be at the counter 2 h before the ordinary check-in deadline and at the airport at least 120 min before departure.", "src": [ "s4", "s6", "s7" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Conditions of carriage 6.2.5.12 states electric wheelchairs and electric mobility tools \"are not subject to the weight and size restrictions of ordinary checked baggage, but they can only be transported with the consent of Shenzhen Airlines\" — an exemption from the ordinary caps, not a statement that any weight is accepted.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published. Powered mobility devices are exempted from the ordinary checked-baggage size restrictions and require Shenzhen's consent instead; no hold-door or hold-compartment figures are published.", "src": [ "s4" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Shenzhen states an electric wheelchair may not be brought into the cabin and must be checked at the counter, but says nothing about returning it at the aircraft door on arrival.", "src": [ "s4", "s6" ] }, "notes": "Shenzhen does not provide declared-value cover for checked baggage (conditions of carriage 6.2.6), so there is no way to insure a powered chair above the Montreal/Warsaw limits through the airline. Interline/connecting itineraries: the wheelchair page states that a route with a connecting flight service does not accept any wheelchair-passenger application." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "\"Shenzhen Airlines can actually carry passengers without independent movability, but is unable to provide on-board wheelchair (equipment) for the time being. If you need to travel, please put forward your demand through hotline 95361 ... 48 hours (inclusive) before the departure time.\" Note the tension with Shenzhen's own pages, which still list an 'on-board wheelchair' service category and a per-aircraft cap on on-board-wheelchair passengers.", "src": [ "s3", "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Shenzhen says nothing about accessible lavatories on any aircraft type.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published for wheelchair users. Shenzhen promises only ground assistance \"from the check-in area to the boarding area\". The in-flight list that includes help moving in and out of the seat and going to and from the lavatory is published for blind and deaf passengers and for passengers travelling with a service dog, not for wheelchair users — and Shenzhen states it has no on-board wheelchair.", "src": [ "s3", "s2" ] }, "seating": { "value": "No emergency-exit seats for passengers with hearing or visual impairment or travelling with a service dog; nothing published on movable armrests", "detail": "The disabled-passenger regulations repeat for each group that \"for safety reasons, passengers with [hearing / visual] impairment cannot sit at the emergency exit seats\" and the same for passengers with a service dog, whose dog may occupy the passenger's own foot space but not another passenger's. No movable-armrest, bulkhead or accessible-seat policy is published for wheelchair users.", "src": [ "s3" ] } }, "damage_liability": { "value": "International: 1,519 SDR per passenger under Montreal, or 17 SDR/kg plus 332 SDR unchecked under Warsaw. Domestic: the limits in the Civil Aviation Law of the PRC. No declared-value cover is offered.", "detail": "Shenzhen publishes nothing specific to mobility aids. Baggage rules 6.2.2: Montreal-Convention flights are compensated on proven actual loss up to 1,519 SDR per passenger for checked and unchecked baggage combined; Warsaw-Convention flights 17 SDR/kg checked and 332 SDR unchecked; domestic flights follow Chinese law; Hong Kong, Macao and Taiwan flights follow the international rules. Damage must be claimed within 7 days of receiving the baggage; actions time-bar after 2 years. Conditions of carriage 6.2.6: Shenzhen does NOT provide a declared-value service.", "src": [ "s6", "s4" ] }, "aircraft_hold_note": "No cargo-hold door aperture or hold-compartment dimensions are published. What Shenzhen does publish, under the CAAC Measures for the Administration of Air Transport for Persons with Disabilities, is a per-aircraft-type cap on disabled passengers: 4 on B737-700/800/8 and A319/A320, 6 on the A330 (the published table gives one figure per aircraft type across the categories on-board-wheelchair passengers, service-dog passengers, unaccompanied visually impaired passengers and unaccompanied passengers with intellectual or mental disabilities)." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en,zh-Hans", "notes": "The single most useful figure here is that Shenzhen explicitly publishes NO watt-hour limit for a lithium battery that stays installed in the chair (300 Wh applies only to a battery that has been removed) — stated identically in conditions of carriage 6.2.5.12 (V202607) and in §5 of the Requirements on Carriage of Lithium Batteries. CONTRADICTIONS a human should re-check: (1) spillable batteries — the conditions of carriage say the checked electric wheelchair service does NOT apply to chairs with unsealed batteries, while the baggage rules 5.3.3 give a full acceptance procedure for a \"wheelchair with non-leak proof battery\"; (2) on-board (aisle) wheelchair — the disabled-passenger regulations say Shenzhen \"is unable to provide on-board wheelchair (equipment) for the time being\", yet the wheelchair page still sells it as a bookable service category and the same regulations table caps the number of \"passengers with onboard wheelchair\" per aircraft type; (3) notice — 36 h for boarding/on-board wheelchairs on the wheelchair page vs 48 h in the disabled-passenger regulations; (4) medical certificate validity — issued within 96 h on the English page, within 10 days on the Chinese page; (5) TRANSLATION ERROR: the English wheelchair page says a passenger's own wheelchair \"should be checked in and calculated in the free baggage allowance\", but the Chinese original says 不计算在免费行李额内 — NOT counted in the free baggage allowance — and every other Shenzhen document agrees it is free and outside the allowance. Also material: Shenzhen states that on international flights only off-board (ground) wheelchair passengers are accepted, other wheelchair types are not open, and that a route with a connecting-flight service accepts no wheelchair-passenger application at all. Shenzhen offers no declared-value cover for checked baggage. Shenzhen is an Air China group carrier and a Star Alliance member, but nothing here was taken from Air China's or any partner's pages.", "searched_urls": [ "https://www.shenzhenair.com/", "http://www.shenzhenair.com/szair_B2C/getCmsDetail.action?flag=2&msgId=ff80808157f56d000157f5812251003b", "http://www.shenzhenair.com/szair_B2C/staticPage.action?htmlName=tsxl_ddly", "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/SpecialAssistance/PassengersInNeedOfWheelchair/PassengersInNeedOfWheelchair_en?language_id=102", "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/SpecialAssistance/PassengersInNeedOfWheelchair/PassengersInNeedOfWheelchair_zh?language_id=105", "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/SpecialAssistance/PassengersWithSpecialNeeds/PassengersWithSpecialNeeds_cn?language_id=103", "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-footer/GeneralConditionsOfCarriage/disabledpassengers_en?language_id=102", "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-footer/GeneralConditionsOfCarriage/GeneralConditionsOfCarriage_en?language_id=102", "https://globalpage.shenzhenair.com/webfile/zhair/cms/static/pages/wcm/static-footer/GeneralConditionsOfCarriage/GeneralConditions_enV202607.pdf", "https://globalpage.shenzhenair.com/webfile/zhair/cms/static/pages/wcm/static-footer/GeneralConditionsOfCarriage/v2607_en_Baggage+transportation+rules+of+Shenzhen+Airlines+Co.,+Ltd.pdf", "https://globalpage.shenzhenair.com/webfile/zhair/cms/static/pages/wcm/static-navigation/Itinerary/BaggageServices/LithiumBatteryPackingInstructions/20250702/Requirements%20on%20Carriage%20of%20Lithium%20Batteries_en.pdf?language_id=1", "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/BaggageServices/LithiumBatteryPackingInstructions/LithiumBatteryPackingInstructions_en?language_id=102", "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/BaggageServices/LithiumBatteryPackingInstructions/LithiumBatteryPackingInstructions_zh?language_id=105", "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/BaggageServices/SpecialBaggage/SpecialBaggage_en?language_id=102", "https://globalpage.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/AboutUs/ContactUs/ContactUs_en?language_id=102" ] } }, { "schema_version": "1.1", "slug": "sichuan-airlines-", "name": "Sichuan Airlines", "iata_code": "3U", "icao_code": "CSC", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.sichuanair.com/", "sources": [ { "id": "s1", "title": "Special Passengers (English PDF) — Sick and Disabled Passengers / Wheelchair Passengers", "url": "https://www.sichuanair.com/pdf/SP.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "行李服务常见问题 — 特殊行李告知（电动轮椅）(Baggage FAQ — special baggage notice: electric wheelchairs)", "url": "https://www.sichuanair.com/common-problem/bell-service.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "托运行李 (Checked baggage — items carried free in addition to the free baggage allowance)", "url": "https://www.sichuanair.com/checked-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "四川航空股份有限公司旅客、行李国内运输总条件（05-10版，effective 21 Nov 2025）", "url": "https://www.sichuanair.com/3uair/static/pdf/GN1124.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "四川航空股份有限公司旅客、行李国际运输总条件（05-02版）/ General Conditions for International Transportation of Passenger and Baggage", "url": "https://www.sichuanair.com/pdf/international05-02.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "四川航空官方网站 首页 — 客服热线、投诉与建议 (homepage footer: hotline, complaints line and e-mail)", "url": "https://www.sichuanair.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "随身携带行李 (Carry-on baggage — free carriage of a folding wheelchair, crutches and prosthetic appliances)", "url": "https://www.sichuanair.com/carry-on-baggage/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — Sichuan Airlines customer service hotline 95378 (the channel named for every special-passenger and wheelchair application)", "number": "95378", "hours": null, "region": "CN", "src": [ "s1", "s6" ] }, { "label": "China — complaints and suggestions line 95378-1-3", "number": "95378-1-3", "hours": "7 x 24 hours", "region": "CN", "src": [ "s6" ] } ], "email": [ { "label": "Complaints and suggestions (投诉与建议)", "address": "fuwu@sichuanair.com", "src": [ "s6" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Special Passengers (English PDF) — wheelchair and disabled-passenger rules", "url": "https://www.sichuanair.com/pdf/SP.pdf", "src": [ "s1" ] }, { "label": "特殊行李告知（电动轮椅）— electric wheelchair battery table", "url": "https://www.sichuanair.com/common-problem/bell-service.html", "src": [ "s2" ] }, { "label": "托运行李 (Checked baggage — free carriage of mobility aids)", "url": "https://www.sichuanair.com/checked-baggage/", "src": [ "s3" ] }, { "label": "旅客、行李国内运输总条件 (Domestic General Conditions of Carriage, PDF)", "url": "https://www.sichuanair.com/3uair/static/pdf/GN1124.pdf", "src": [ "s4" ] } ], "notes": "Sichuan Airlines publishes no dedicated accessibility desk, no assistance-request web form and no TTY/text-relay service; everything goes through the 95378 hotline, a Sichuan Airlines direct ticketing office or any of its sales departments. Complaints also take a postal address: 四川省成都市双流国际机场-四川航空大厦品质部, postcode 610202. NOTE a defect on Sichuan's own footer: the printed complaints number is 95378-1-3 but the underlying tel: link dials 95378-1-7; only the printed number is recorded here. Sichuan's main special-passenger page (sichuanair.com/special-passengers/) renders its content only in a JavaScript browser, so the substantive rules were read from the airline's own Special Passengers PDF and baggage FAQ instead." }, "policy": { "notice_hours": { "value": 48, "detail": "Applications should be made when booking and \"no later than 48 hours prior to the flight departure time in principle\" for: checking in an electric wheelchair; using the on-board narrow (aisle) wheelchair; a group of disabled passengers; and a service dog. A ground wheelchair is 24 h for domestic flights and 48 h for international/regional ones; a stretcher is 72 h. An electric wheelchair must additionally be handed over 2 h before the ordinary check-in deadline, and passengers needing boarding/deplaning assistance must check in 2 h early.", "src": [ "s1" ] }, "how_to_request": { "value": "Apply when purchasing the ticket, through the Sichuan Airlines customer service hotline 95378, a Sichuan Airlines direct ticketing office, or any Sichuan Airlines sales department", "detail": "\"There are restrictions regarding the number and resources available when transporting sick or disabled passengers. Therefore, passengers need to apply for special services when purchasing tickets. Arrangements will be made after confirmation by Sichuan Airlines.\" A \"Special Passenger Service Application Form\" is filled in. A ground wheelchair normally requires a medical certificate issued within 10 days of departure, waived where the mobility impairment is obvious or the passenger is over 65.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchair service is provided for free.\" Ground wheelchairs are free at every airport, within the terminal and for boarding and deplaning. The baggage rules carry, free and in addition to the free baggage allowance, \"one folding wheelchair and/or a pair of crutches and/or a set of braces or other prosthetic appliances used by the passenger (stowed in the cabin or the hold)\" for disabled passengers who depend on them; a folding chair that will not fit in the cabin is checked \"as baggage at no extra cost\".", "src": [ "s1", "s3", "s7" ] }, "devices_per_passenger": { "value": 1, "detail": "Sichuan's free-carriage list, over and above the free baggage allowance, is \"一辆可折叠的轮椅和/或一双拐杖和/或一副背带或旅客用的其他肢体修复用具\" — ONE folding wheelchair and/or a pair of crutches and/or braces or other prosthetic appliances — for disabled passengers who rely on them. Crutches, braces and prostheses are therefore additional to the one chair. No separate count is published for powered chairs.", "src": [ "s3", "s7" ] }, "manual": { "allowed": { "value": true, "detail": "\"Passengers can bring their own manual or electric wheelchair or mobility aids (like canes, crutches, walkers, scooters). Non-foldable manual or battery-powered wheelchairs can be checked in as luggage.\" A folding manual chair is carried free in the cabin or the hold in addition to the baggage allowance.", "src": [ "s1", "s3", "s7" ] }, "cabin_stowage": { "value": "conditional", "detail": "Space-dependent: \"Folding wheelchairs of passengers will be stored in the cabin if there's space and facility based on a first-come-first-serve principle. If there's no space or facility in the cabin, it will be checked in as baggage at no extra cost.\" Other aids that may be taken into the cabin: walkers, crutches, canes, prosthetics, cochlear implants, hearing aids, white canes, magnifiers and glasses for the blind — stowed under the seat or in an overhead bin, canes laid flat on the floor clear of the aisle and exits.", "src": [ "s1" ] }, "gate_delivery": { "value": false, "detail": "Explicitly not offered on arrival: \"Wheelchairs can be checked in at the check-in counter or boarding gate and will be returned at the luggage claim upon arrival.\" So a passenger may keep the chair to the gate but will not get it back at the aircraft door — it comes off at baggage reclaim.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Sichuan sets no weight limit for a manual wheelchair, and the mobility-aid free-carriage entry in the baggage rules carries no weight figure.", "src": [ "s3", "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size is published for a checked manual wheelchair, and no hold-door or hold-compartment figures are given. The 40 x 60 x 140 cm and 300 cm-total figures in Sichuan's conditions of carriage are the seat-occupying-baggage and oversize-baggage rules, not wheelchair limits, and are deliberately not recorded here.", "src": [ "s5" ], "basis": null }, "notes": "Sichuan asks passengers to bring the wheelchair's instruction manual and any special tools needed to assemble or dismantle the chair, which \"will help Sichuan Airlines manage the wheelchair\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No size limit is published for a folding chair stowed in the cabin — Sichuan makes it depend on whether \"there's space and facility\" on the day, first come first served, rather than on a published dimension.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Row 2 (电动轮椅（非防漏型电池驱动）): non-leak-proof (spillable) battery chairs are accepted as checked baggage only with Sichuan's consent — \"所携带电动轮椅的种类、数量及包装要求等，必须符合相关民航运输安全规定，经川航同意后才能予以承运\" — with the table's 川航批准 (Sichuan approval) column √ for this row. Both terminals must be short-circuit protected (e.g. in a battery container) and a leak-proof cover fitted; the battery may stay securely fitted if the chair's design adequately protects it, with the circuit disconnected per the manufacturer's instructions, otherwise it must be removed — and also if the aid cannot be kept upright.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Row 1 (防漏型电池或镍氢电池或干电池): leak-proof (non-spillable), NiMH and dry-cell chairs are accepted as checked baggage only with Sichuan's consent — \"所携带电动轮椅的种类、数量及包装要求等，必须符合相关民航运输安全规定，经川航同意后才能予以承运\" — with the table's 川航批准 (Sichuan approval) column √ for this row. The battery must pass the DGR A67 vibration and pressure-differential tests with no electrolyte escaping, terminals must be short-circuit protected (e.g. enclosed in a battery box) and the circuit insulated. Spares: at most one non-spillable, or two dry-cell or NiMH batteries per passenger.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Row 3 (电动轮椅（锂电池驱动）): lithium-battery chairs are accepted as checked baggage only with Sichuan's consent — \"所携带电动轮椅的种类、数量及包装要求等，必须符合相关民航运输安全规定，经川航同意后才能予以承运\" — and the table's 川航批准 (Sichuan approval) column is √ for this row, i.e. approval must be obtained at the Sichuan check-in counter. Terminals must be short-circuit protected; a removed battery must not exceed 300 Wh, or 160 Wh each where the aid takes two, and must meet UN Manual of Tests and Criteria Part III 38.3.", "src": [ "s2", "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Sichuan's 300 Wh figure is written for a battery that is removed (\"取出的电池不得超过300Wh\" / \"可以拆下的锂电池不超过300 Wh\"). Where the chair's design adequately protects the battery it may stay securely fitted with the circuit disconnected per the manufacturer's instructions, and no watt-hour cap is stated for that case.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"取出的电池不得超过300Wh，或者对于配备两块电池的助行器，每个电池不得超过160Wh\" — a battery removed from the chair must not exceed 300 Wh, or, for an aid fitted with two batteries, 160 Wh each. Removed lithium batteries travel in hand baggage with the terminals protected against short circuit, for example in a battery container.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"每位旅客最多可以携带1个不超过300Wh或2个不超过160Wh的备用电池\" — each passenger may carry at most one spare of up to 300 Wh, or two spares of up to 160 Wh each.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two: one spare lithium battery of up to 300 Wh, or two spares of up to 160 Wh each. For non-lithium chairs the spare limit is one non-spillable battery, or two dry-cell or NiMH batteries. Sichuan's general 160 Wh power-bank/lithium-battery ban does NOT apply here — its conditions of carriage say wheelchair lithium batteries are handled under Sichuan's own separate rules (电动轮椅使用的锂电池的运输标准按照川航相关规定办理).", "src": [ "s2", "s5" ] }, "removal_required": { "value": "conditional", "detail": "Removal is required only if the chair cannot protect the battery: \"如轮椅或助行器的设计可充分保护电池以免受到损坏，电池可牢固安装在助行器上，并按照制造商说明书断开电路；如不能充分保护电池，则需按说明书从助行器上取出\" — if the design adequately protects the battery it may stay securely fitted with the circuit disconnected per the manufacturer's instructions; otherwise it must be taken out. A spillable battery must also be removed if the aid cannot be kept upright. Removed lithium batteries go into the cabin.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "Both poles must be protected against short circuit for every battery type — for example by enclosing the battery in a battery container or box — and the circuit must be insulated or disconnected in accordance with the manufacturer's instructions. A spillable battery must additionally have a leak-proof cover fitted.", "src": [ "s2" ] }, "documentation": { "value": "conditional", "detail": "No MSDS is asked for, but for a lithium-ion chair \"a UN-approved test document must be provided to prove the battery complies with Section 38.3 of Part III of the UN Manual of Tests and Criteria\". Sichuan also asks passengers to bring the wheelchair and battery instruction manual and any special assembly tools. Separately, a ground-wheelchair applicant normally needs a medical certificate issued within 10 days of departure, waived if the impairment is obvious or the passenger is over 65.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "\"The type, quantity and packaging of the electric wheelchair carried must comply with the relevant civil-aviation transport safety rules and can be carried only with Sichuan Airlines' consent\", and \"electric wheelchairs are only for passengers whose mobility is restricted by disability, health or age\". Sichuan's dangerous-goods table marks a powered chair as acceptable as CHECKED baggage but requiring Sichuan Airlines' approval at the check-in counter, with the request lodged 48 h ahead and the chair handed over 2 h before the ordinary check-in deadline.", "src": [ "s2", "s1", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Sichuan states no weight limit for a powered wheelchair; it only asks that the chair be handed over 2 h before the ordinary check-in deadline \"so that Sichuan Airlines can arrange loading space in time\".", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published for a checked powered chair, and no cargo-hold door or compartment figures anywhere on Sichuan's site.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": false, "detail": "\"Wheelchairs can be checked in at the check-in counter or boarding gate and will be returned at the luggage claim upon arrival.\" The sentence covers a passenger's own manual OR electric wheelchair, so a powered chair is not handed back at the aircraft door.", "src": [ "s1" ] }, "notes": "Sichuan's electric-wheelchair rules are stated to follow the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and CAAC regulations, and each powered chair needs Sichuan's approval at the check-in counter." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "Widebodies only: \"On flights operated by Sichuan Airlines' wide-body aircraft (A330, A350), a specialized narrow wheelchair is available for passengers who cannot walk. This wheelchair is for use within the cabin aisle.\" It must be requested when the ticket is bought and no later than 48 h before departure. Sichuan's narrowbody flights (the great majority of its network) have no aisle chair.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Sichuan says nothing about accessible or wheelchair-accessible lavatories on any aircraft type, including the A330 and A350 that carry the aisle chair.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Ground assistance is published and free: airport wheelchairs at every airport \"for passengers with disability to use for free within the terminal and when boarding or deplaning\", and passengers needing boarding/deplaning assistance must check in 2 h before the ordinary deadline. In flight, only the A330/A350 aisle chair is published, plus crew help stowing a cane that will not fold. Nothing is published about crew helping a passenger transfer between the aisle chair and the seat or to the lavatory.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published. Sichuan publishes no movable-armrest, bulkhead or accessible-seat policy for wheelchair users, and no exit-row exclusion specific to passengers with disabilities.", "src": [] } }, "damage_liability": { "value": "Domestic: RMB 100 per kg for checked baggage (actual value if lower), RMB 3,000 maximum per passenger for items lost from unchecked baggage. International segments follow the applicable international rules.", "detail": "Domestic conditions of carriage 14.10.2: checked baggage lost or damaged is compensated at no more than RMB 100/kg, or actual value if lower; a damaged suitcase at no more than RMB 100/kg of the case's own weight; items lost on board or while boarding/disembarking at no more than RMB 3,000 per passenger. Declared value may be bought above RMB 100/kg up to RMB 8,000 per passenger for a surcharge of 5‰ of the excess. Nothing specific to mobility aids is published.", "src": [ "s4" ] }, "aircraft_hold_note": "No cargo-hold door aperture or hold-compartment dimensions are published. The published aircraft dependency is in the cabin: the on-board narrow (aisle) wheelchair exists only on the A330 and A350 widebodies, and cabin stowage of a folding chair depends on whether there is space and a stowage facility on the day, first come first served." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en,zh-Hans", "notes": "Sichuan Airlines' main special-passenger page (www.sichuanair.com/special-passengers/#disabled-passengers) is a JavaScript shell that returns no content to a fetcher or to the reader proxy, so the substance was taken from two other Sichuan-owned publications: the airline's English \"Special Passengers\" PDF (sichuanair.com/pdf/SP.pdf) and the electric-wheelchair table in its baggage FAQ (common-problem/bell-service.html). Two findings a traveller will care about: (1) Sichuan is explicit that a checked wheelchair \"will be returned at the luggage claim upon arrival\" — it may be checked at the gate but is NOT handed back at the aircraft door; (2) the on-board aisle wheelchair exists only on the A330 and A350, so on Sichuan's overwhelmingly narrowbody network a passenger who cannot walk has no way to reach the lavatory. Sichuan publishes NO watt-hour cap for a lithium battery that stays installed in a chair whose design adequately protects it — the 300 Wh (or 160 Wh each for a two-battery aid) applies to a battery that is removed. The general 160 Wh lithium-battery/power-bank ban in Sichuan's conditions of carriage expressly excludes wheelchair batteries (电动轮椅使用的锂电池的运输标准按照川航相关规定办理) and was NOT written into the battery fields. A human should re-check two things: Sichuan operates to the United States and its own Special Passengers PDF says \"local laws and regulations shall apply for routes related to the United States\", yet no DOT Complaints Resolution Official or US disability-assistance page was found on sichuanair.com; and the footer's printed complaints number (95378-1-3) does not match the tel: link behind it (95378-1-7).", "searched_urls": [ "https://www.sichuanair.com/", "https://www.sichuanair.com/special-passengers/", "https://www.sichuanair.com/special-passengers/#disabled-passengers", "https://www.sichuanair.com/pdf/SP.pdf", "https://www.sichuanair.com/common-problem/bell-service.html", "https://www.sichuanair.com/checked-baggage/", "https://www.sichuanair.com/carry-on-baggage/", "https://www.sichuanair.com/baggage-restrictions/", "https://www.sichuanair.com/tickets-transportation/", "https://www.sichuanair.com/3uair/static/pdf/GN1124.pdf", "https://www.sichuanair.com/pdf/international05-02.pdf", "https://www.sichuanair.com/pdf/NO3U062.pdf", "https://www.sichuanair.com/pages/17-2.html", "https://www.sichuanair.com/main/391.html", "https://www.sichuanair.com/en/special-passengers/", "http://old.scal.com.cn/" ] } }, { "schema_version": "1.1", "slug": "silk-way-west-airlines", "name": "Silk Way West Airlines", "iata_code": "7L", "icao_code": "AZG", "country": "Azerbaijan", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.silkwaywest.com", "sources": [ { "id": "s1", "title": "About Silk Way West Airlines — 14 Boeing 777F/747-8F/747-400F freighters, 500,000+ tonnes a year", "url": "https://www.silkwaywest.com/about/silk-way-west-airlines/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Silk Way West Airlines homepage — cargo products, schedules and e-booking", "url": "https://www.silkwaywest.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists. Silk Way West publishes cargo e-booking, tracking, e-claim, media and office contacts only." }, "policy": { "notice_hours": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not applicable: Silk Way West Airlines is an all-cargo carrier with no passenger cabin, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. Silk Way West's own About page states the airline began in 2012 in Baku with \"a fleet comprising 14 specialized Boeing 777F, 747-8F, and 747-400F aircraft stationed at Heydar Aliyev International Airport\", an \"annual cargo turnover surpassing 500,000 tons\" and a network of 40+ destinations; every published product (general cargo, live animals, pharma, charters) is freight. There is no passenger cabin and therefore no mobility-aid policy. Distinct from the now-defunct Silk Way Airlines and from AZAL/Azerbaijan Airlines (J2), which is the passenger carrier in Azerbaijan — do not import J2 policy here.", "searched_urls": [ "https://www.silkwaywest.com/", "https://www.silkwaywest.com/about/silk-way-west-airlines/", "https://www.silkwaywest.com/about_us", "https://www.silkwaywest.com/about-us", "https://www.silkwaywest.com/about/conditions-of-carriage/" ] } }, { "schema_version": "1.1", "slug": "singapore-airlines", "name": "Singapore Airlines", "iata_code": "SQ", "icao_code": "SIA", "country": "Singapore", "region": "Asia Pacific", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.singaporeair.com", "sources": [ { "id": "s1", "title": "Mobility aids — Special assistance", "url": "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/mobility-aids/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Disability assistance — Special assistance", "url": "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/disability-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special assistance (index)", "url": "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage restrictions — lithium batteries and restricted items", "url": "https://www.singaporeair.com/en_UK/sg/travel-info/baggage/baggage-restrictions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "General Conditions of Carriage for Passengers and Baggage", "url": "https://www.singaporeair.com/en_UK/sg/global_footer/conditions-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Delayed or damaged baggage", "url": "https://www.singaporeair.com/en_UK/sg/travel-info/baggage/delayed-or-damaged-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact us — Singapore", "url": "https://www.singaporeair.com/en_UK/sg/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Contact us — United States", "url": "https://www.singaporeair.com/en_UK/us/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Contact us — United Kingdom", "url": "https://www.singaporeair.com/en_UK/gb/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Contact us — Australia", "url": "https://www.singaporeair.com/en_UK/au/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Get help — Special assistance request form", "url": "https://www.singaporeair.com/get-help/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Medical information — medical clearance and MEDIF", "url": "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/medical-information/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Disability assistance (US site) — US Airline Passengers with Disabilities Bill of Rights", "url": "https://www.singaporeair.com/en_UK/us/travel-info/special-assistance/disability-assistance/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Singapore — SIA contact centre (reservations, KrisFlyer, general enquiries)", "number": "+65 6223 8888", "hours": "24 hours", "region": "SG", "src": [ "s7" ] }, { "label": "USA — SIA contact centre, TTY/TDD device-compatible", "number": "+1 833 727 0118", "hours": "24 hours daily", "region": "US", "src": [ "s8" ] }, { "label": "United Kingdom — SIA contact centre", "number": "+44 20 7660 8988", "hours": "24 hours daily", "region": "GB", "src": [ "s9" ] }, { "label": "Australia — SIA contact centre", "number": "+61 2 7209 4388", "hours": "24 hours daily", "region": "AU", "src": [ "s10" ] }, { "label": "Singapore (domestic) 1800-2244243 — Changi lost & found, damaged or missing baggage", "number": "1800 224 4243", "hours": "Mon–Sun 07:30–23:30 (UTC+8)", "region": "SG", "src": [ "s7" ] }, { "label": "Overseas — lost & found / damaged baggage", "number": "+65 6597 4501", "hours": "Mon–Sun 07:30–23:30 (UTC+8)", "region": "SG", "src": [ "s7" ] } ], "email": [ { "label": "United Kingdom office general enquiries (no dedicated accessibility mailbox is published)", "address": "uk_info@singaporeair.com.sg", "src": [ "s9" ] } ], "web_form": [ { "label": "Special assistance request form (SIA directs US-route passengers here for wheelchair requests)", "url": "https://www.singaporeair.com/get-help/special-assistance", "src": [ "s11", "s2" ] }, { "label": "Chat with Kris — wheelchair assistance request", "url": "https://www.singaporeair.com/en_UK/sg/support/chat-with-kris/?searchParam=Wheelchair++Assistance", "src": [ "s1" ] }, { "label": "Damaged or missing baggage report (file within 7 days)", "url": "https://www.singaporeair.com/get-help/damaged-or-missing-baggage", "src": [ "s6", "s1" ] } ], "relay": [ { "label": "TTY / TDD — USA", "detail": "The US contact-centre number +1 833 727-0118 is listed as \"TTY/TDD device-compatible\", 24 hours daily. No separate TTY number, text relay or video relay service is published.", "src": [ "s8" ] } ], "policy_pages": [ { "label": "Mobility aids (wheelchair carriage, hold dimensions, battery table)", "url": "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/mobility-aids/", "src": [ "s1" ] }, { "label": "Disability assistance", "url": "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/disability-assistance/", "src": [ "s2" ] }, { "label": "Baggage restrictions — lithium batteries", "url": "https://www.singaporeair.com/en_UK/sg/travel-info/baggage/baggage-restrictions/", "src": [ "s4" ] }, { "label": "General Conditions of Carriage (liability limits)", "url": "https://www.singaporeair.com/en_UK/sg/global_footer/conditions-carriage/", "src": [ "s5" ] } ], "notes": "SIA publishes no dedicated disability telephone line; requests go to the local SIA office, the Chat with Kris assistant, or (for US routes) the online special-assistance form. Contact numbers are locale-specific — the same /contact-us/ page shows a different contact centre for each country selection." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If your wheelchair is powered by a battery, or if you're travelling in a group of 10 or more passengers who use wheelchairs, please contact Singapore Airlines at least 48 hours before your flight departs.\" Also \"requests made within 48 hours to departure or on the day of travel may result in a delay in the assistance being provided\". Special seating devices (Crelling harness, MERU chair) and medical clearance need 5 working days.", "src": [ "s1", "s2", "s12" ] }, "how_to_request": { "value": "Contact your local Singapore Airlines office at least 48 h before departure; to/from the USA use the online special-assistance form; battery-powered chairs additionally need airline approval", "detail": "\"To make the necessary arrangements, get in touch with your local Singapore Airlines office at least 48 hours before your flight. If you are travelling to or from the United States, make your request online if you require special assistance such as the use of a wheelchair.\" \"Airline approval is required for all battery powered wheelchair/assistive devices.\"", "src": [ "s2", "s1", "s11" ] }, "fee_charged": { "value": false, "detail": "\"These mobility aids and other assistive devices do not count towards your free baggage allowance and will be checked in at no additional charge.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. SIA says mobility aids and assistive devices are checked free of charge and outside the baggage allowance, but does not state how many devices one passenger may carry.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"If you're using your own mobility aid such as a manual or electric wheelchair or other assistive devices such as a mobility scooter…\" — carried as checked baggage in the cargo hold at no charge, subject to the per-aircraft hold dimensions.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "No cabin-stowage provision is published for a folding manual chair: \"If you are using your own wheelchair or other assistive device, they will have to be stored in our cargo hold as checked baggage\"; elsewhere \"we may require them to be stored in the aircraft's cargo hold as checked baggage due to limited cabin space\".", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. SIA states only that \"upon arrival at your destination, assistance will be provided from disembarkation to the arrival hall\"; it does not say whether your own wheelchair is returned at the aircraft door or in the baggage hall.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published per wheelchair. The \"Cargo Hold (Bulk) Maximum Allowable Load\" figures SIA publishes (763 kg on the B737-8 up to 4,080 kg on the B777-300ER) are the total load capacity of the bulk hold, not a limit on a single mobility aid.", "src": [] }, "max_dimensions": { "height_cm": 60, "width_cm": 65, "length_cm": 109, "detail": "Bulk-hold volume, not a stated chair limit. Section heading \"Dimensions of Cargo Hold (Bulk)\": \"you may refer to the table below on the relevant dimensions of our cargo hold of each of our aircraft types\"; the column reads \"Cargo Hold (Bulk) Maximum Dimension for Wheelchair (L x W x H)\". Smallest figures across the fleet: length 1.09 m (B737-8), width 0.65 m and height 0.60 m (A380). No single aircraft is this tight in all three axes — see aircraft_hold_note.", "src": [ "s1" ], "basis": "hold_compartment" }, "notes": "SIA advises checking in 2–3 hours before departure and allowing extra transit time on connections. Passengers requiring mobility assistance may be asked to board ahead of other passengers and disembark last. For onward connections on other airlines you must check that carrier's own mobility-aid restrictions; SIA flags Lufthansa Group's tightened battery-powered mobility-aid rules effective 1 October 2025.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable / not published: SIA does not offer in-cabin stowage of a passenger's own chair — \"If you are using your own wheelchair or other assistive device, they will have to be stored in our cargo hold as checked baggage.\"", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted, but \"Airline approval is required for all battery powered wheelchair/assistive devices\" and SIA must be contacted at least 48 hours before departure. Handling: \"Batteries that are securely attached and can be adequately protected from damage, should remain on the mobility aid. The battery terminals must be protected from short circuit... The removed battery(ies) to be in strong rigid packaging and surrounded by compatible absorbent material.\"", "src": [ "s1", "s4" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted, but \"Airline approval is required for all battery powered wheelchair/assistive devices\". Non-spillable wet / dry cell: \"Batteries that are securely attached and can be adequately protected from damage, should remain on the mobility aid. The battery terminals must be protected from short circuit for example by being enclosed within a battery container. The removed battery(ies) to be in strong rigid packaging and protected from damage.\"", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only with airline approval and UN38.3 certification: \"Airline approval is required for all battery powered wheelchair/assistive devices\"; \"Lithium batteries powering mobility aids must meet all test requirements specified in the UN Manual of Tests and Criteria, Part III, subsection 38.3... lithium batteries for mobility aids without UN38.3 certification will not be accepted for carriage.\" Proof may be requested at reservation and at check-in.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No cap published for a battery that stays on the aid. SIA's rule is that batteries \"that are securely attached and can be adequately protected from damage, should remain on the mobility aid\", with no watt-hour figure attached; its 300 Wh / 160 Wh numbers are written for REMOVED and SPARE batteries.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Removed battery(ries) must not exceed 300Wh for a single battery powered mobility aid or 160Wh each for a 2-battery powered mobility aid.\" Removed batteries must be protected from damage (e.g. in a protective pouch/bag) and carried as cabin baggage. SIA also gives the formula Wh = Ah x V.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"Spare battery(ies) must not exceed 300Wh for a single battery powered mobility aid or 160Wh each for a 2-battery powered mobility aid.\" SIA also gives the formula Wh = Ah × V.", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids — SIA caps the Wh rating of spares (300 Wh, or 160 Wh each on a two-battery aid) but states no maximum number. Its general lithium limits (max 20 spare batteries; max 2 spares of 100–160 Wh) are written for consumer electronics and power banks, not mobility aids.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Only where the battery cannot be protected: \"Battery(ries) that are securely attached and can be adequately protected from damage, should remain on the mobility aid… Battery(ries) that are unable to be protected from damage, shall be removed… Removed battery(ries) must be protected from damage for example by placing in a protective pouch/bag and carried as cabin baggage.\" The aid must be switched off and protected from accidental activation.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"The battery terminals must be protected from short circuit for example by being enclosed within a battery container\" (non-spillable and spillable). Removed lithium batteries go in a protective pouch/bag; removed spillable batteries need strong rigid packaging surrounded by compatible absorbent material.", "src": [ "s1" ] }, "documentation": { "value": "UN 38.3 test certification for lithium batteries — \"proof that the batteries meet the requirements may be requested at both reservation and check-in\"; airline approval required", "detail": "Lithium batteries powering mobility aids must meet UN Manual of Tests and Criteria Part III sub-section 38.3; batteries without UN38.3 certification \"will not be accepted for carriage\". Proof may be demanded at booking and again at check-in. No MSDS or separate airline form is published.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs, mobility scooters and other battery-powered assistive devices are carried, but \"Airline approval is required for all battery powered wheelchair/assistive devices\" and SIA must be contacted at least 48 hours before departure. Carriage is also limited by the per-aircraft bulk-hold dimensions (A380 2.47 m x 0.65 m x 0.60 m is the tightest). Personal transportation devices (mini-Segway, hoverboard, solowheel, airwheel, balance wheel) are banned outright, removable battery or not.", "src": [ "s1", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published per wheelchair. SIA's \"Cargo Hold (Bulk) Maximum Allowable Load\" column (763–4,080 kg by aircraft type) is the hold's total capacity, not a per-device limit.", "src": [] }, "max_dimensions": { "height_cm": 60, "width_cm": 65, "length_cm": 109, "detail": "Same bulk-hold table as for manual chairs — \"Dimensions of Cargo Hold (Bulk)\", column \"Cargo Hold (Bulk) Maximum Dimension for Wheelchair (L x W x H)\". It is the compartment volume, not a published maximum chair size. Smallest values across the fleet: length 1.09 m (B737-8), width 0.65 m and height 0.60 m (A380). Check your actual aircraft type against aircraft_hold_note.", "src": [ "s1" ], "basis": "hold_compartment" }, "gate_delivery": { "value": null, "detail": "Not published. SIA describes assistance \"from disembarkation to the arrival hall\" but does not state whether a checked electric wheelchair is returned at the aircraft door or in the baggage hall.", "src": [] }, "notes": "Airline approval is required for every battery-powered wheelchair or assistive device; contact SIA at least 48 hours before departure. Groups of 10 or more wheelchair users must also give 48 hours' notice." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Each of our wide-body aircraft is equipped with an on-board wheelchair. If you are travelling on a narrow-body aircraft, please contact Singapore Airlines to request for an on-board wheelchair.\" (The B737-8 is SIA's only narrow-body type in the published hold table.)", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. SIA says cabin crew \"will assist you with the on-board wheelchair and to the lavatory during your flight\", but makes no statement about wheelchair-accessible lavatories on any aircraft type. Crew cannot assist inside the restroom.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Our cabin crew are trained to assist if you are unable to move by yourself from the on-board wheelchair to/from your seat\", and will assist you to the lavatory. SIA will NOT assist with feeding, with anything inside the restroom or with defecation/urination at the seat, or provide medical services — a personal care assistant is required for those.", "src": [ "s1", "s2" ] }, "seating": { "value": "Special seating arranged on request via the local SIA office or airport ground staff; emergency exit row seats are not available", "detail": "\"For passengers who need special seating arrangements, we will be happy to assist you. However, seats in the emergency exit row are not available due to flight safety requirements.\" SIA publishes nothing about movable armrests or designated bulkhead seating; it invites passengers to contact it \"to find out which seat will best meet your needs\".", "src": [ "s2", "s1" ] } }, "damage_liability": { "value": "Report damage in writing within 7 days; compensation follows the mishandled-baggage guidelines, capped at 1,519 SDR per passenger under the Montreal Convention unless a higher value was declared", "detail": "\"If your wheelchair or other assistive device is damaged, you must inform us or our airline partner of the damage in writing within 7 days… Singapore Airlines' liability is limited in accordance with our General Conditions of Carriage… the Warsaw Convention or Montreal Convention.\" CoC: 1,519 SDR (≈EUR 1,900) for checked and unchecked baggage under Montreal; 17 SDR/kg checked and 332 SDR unchecked under Warsaw. No mobility-aid full-value rule is published.", "src": [ "s1", "s5", "s6" ] }, "aircraft_hold_note": "SIA publishes a per-aircraft \"Cargo Hold (Bulk) Maximum Dimension for Wheelchair (L × W × H)\" table: A350-900ULR and A350-900 — 1.65 m × 0.85 m × 0.70 m (64.96\" × 33.46\" × 27.55\"), hold load 1,500 kg; A380 — 2.47 m × 0.65 m × 0.60 m (97.24\" × 25.59\" × 23.62\"), 2,514 kg; B737-8 — 1.09 m × 1.22 m × 0.78 m (42.91\" × 48.03\" × 30.70\"), 763 kg; B777-300ER — 3.12 m × 0.84 m × 1.01 m (122.83\" × 33.07\" × 39.76\"), 4,080 kg; B787-10 — 2.41 m × 0.89 m × 1.11 m (94.88\" × 35.04\" × 43.70\"), 2,735 kg. The A380 is tightest for width and height (0.65 m × 0.60 m) and the B737-8 shortest for length (1.09 m). The kg figures are the hold's maximum allowable load, NOT a limit on one wheelchair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "SIA's Mobility aids page is unusually detailed: a per-aircraft maximum wheelchair dimension table for the bulk hold plus a full battery matrix (lithium / non-spillable wet or dry cell / spillable wet). Things to watch or re-check: (1) the A380's 0.65 m × 0.60 m aperture is the binding constraint — a rigid power chair that clears the B777-300ER may not clear the A380; (2) SIA does not publish whether a checked chair is returned at the aircraft door, so gate delivery is unconfirmed; (3) no cabin stowage of a folding manual chair is offered — own wheelchairs \"will have to be stored in our cargo hold\"; (4) lithium batteries without UN 38.3 certification are refused outright, with proof demandable at reservation and at check-in; (5) no maximum number of spare batteries is published for mobility aids; (6) crew will assist transfers between the on-board wheelchair and the seat but not with feeding, toileting or medical care — a personal care assistant is required; (7) no accessible-lavatory statement is published anywhere on the site; (8) SIA warns interline passengers about Lufthansa Group's new battery-powered mobility-aid restrictions from 1 October 2025. Contact-page content is locale-specific; the US listing (+1 833 727-0118) is the only TTY/TDD-compatible line published.", "searched_urls": [ "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/", "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/mobility-aids/", "https://www.singaporeair.com/en_UK/us/travel-info/special-assistance/mobility-aids/", "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/disability-assistance/", "https://www.singaporeair.com/en_UK/us/travel-info/special-assistance/disability-assistance/", "https://www.singaporeair.com/en_UK/sg/travel-info/special-assistance/medical-information/", "https://www.singaporeair.com/en_UK/sg/travel-info/baggage/baggage-restrictions/", "https://www.singaporeair.com/en_UK/sg/travel-info/baggage/restricted-items/", "https://www.singaporeair.com/en_UK/sg/travel-info/baggage/delayed-or-damaged-baggage/", "https://www.singaporeair.com/en_UK/sg/travel-info/baggage/", "https://www.singaporeair.com/en_UK/sg/global_footer/conditions-carriage/", "https://www.singaporeair.com/en_UK/contact-us/", "https://www.singaporeair.com/en_UK/sg/contact-us/", "https://www.singaporeair.com/en_UK/us/contact-us/", "https://www.singaporeair.com/en_UK/gb/contact-us/", "https://www.singaporeair.com/en_UK/au/contact-us/", "https://www.singaporeair.com/get-help/special-assistance", "https://www.singaporeair.com/en_UK/sg/support/chat-with-kris/?searchParam=Wheelchair++Assistance", "https://www.singaporeair.com/content/dam/sia/web-assets/pdfs/travel-info/special-assistance/SQ-Special%20Assistance-Info-02.pdf", "https://www.singaporeair.com/pdf/seatmaps/airbus380.pdf", "https://www.singaporeair.com/en_UK/sg/help-page/" ] } }, { "schema_version": "1.1", "slug": "sky-airline", "name": "SKY Airline", "iata_code": "H2", "icao_code": "SKU", "country": "Chile", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.skyairline.com", "sources": [ { "id": "s1", "title": "Canales de atención (SKY Chile, Spanish) — chat, phone numbers, forms", "url": "https://www.skyairline.com/es/chile/canales-de-atencion", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Service channels (SKY United States portal, English)", "url": "https://www.skyairline.com/en/unitedstates/canales-de-atencion", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contrato de Transporte de SKY Airline S.A. (58-page PDF published by SKY and linked from the skyairline.com footer)", "url": "https://cdn.buttercms.com/cache=expiry:31506000/OY9vsxctSTCgX2c2MHcA", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Deberes y derechos del pasajero (PDF published by SKY and linked from the skyairline.com footer)", "url": "https://cdn.buttercms.com/cache=expiry:31506000/v9MVhHF3SdWrZS3RSDDj", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Centro de ayuda de SKY (help centre)", "url": "https://cda.skyairline.com/es/chile/centro-de-ayuda", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United States — Miami (voice)", "number": "+1 786 405 0680", "hours": "Mon–Sun 08:00–23:00", "region": "US", "src": [ "s1", "s2" ] }, { "label": "United States — Miami TTY (text telephone)", "number": "+1 786 233 6412", "hours": "Mon–Sun 08:00–23:00", "region": "US", "src": [ "s1", "s2" ] }, { "label": "Chile — Contact Center (600 600 2828)", "number": "600 600 2828", "hours": "Mon–Sun 08:00–23:00", "region": "CL", "src": [ "s1" ] }, { "label": "Peru — Contact Center", "number": "+51 1 391 3600", "hours": "Mon–Sun 08:00–23:00", "region": "PE", "src": [ "s1" ] }, { "label": "Argentina — Buenos Aires", "number": "+54 11 2040 2828", "hours": "Mon–Sun 08:00–23:00", "region": "AR", "src": [ "s1" ] }, { "label": "Argentina — Mendoza", "number": "+54 26 1461 2828", "hours": "Mon–Sun 08:00–23:00", "region": "AR", "src": [ "s1" ] }, { "label": "Brazil — São Paulo", "number": "+55 11 4949 0900", "hours": "Mon–Sun 08:00–23:00", "region": "BR", "src": [ "s1" ] }, { "label": "Brazil — Rio de Janeiro", "number": "+55 21 3958 8200", "hours": "Mon–Sun 08:00–23:00", "region": "BR", "src": [ "s1" ] }, { "label": "Colombia — Bogotá", "number": "+57 601 423 2227", "hours": "Mon–Sun 08:00–23:00", "region": "CO", "src": [ "s1" ] }, { "label": "Mexico — Cancún", "number": "+52 998 980 0803", "hours": "Mon–Sun 08:00–23:00", "region": "MX", "src": [ "s1" ] }, { "label": "Dominican Republic — Punta Cana", "number": "+1 849 937 0884", "hours": "Mon–Sun 08:00–23:00", "region": "DO", "src": [ "s1" ] }, { "label": "Uruguay — Montevideo", "number": "+598 240 04247", "hours": "Mon–Sun 08:00–23:00", "region": "UY", "src": [ "s1" ] }, { "label": "From other countries (international)", "number": "+56 2 2352 2845", "hours": "Mon–Sun 08:00–23:00", "region": "CL", "src": [ "s1" ] } ], "email": [], "web_form": [ { "label": "Formulario de contacto y reclamo — Chile", "url": "https://mmb.skyairline.com/es/chile/contact-form", "src": [ "s1" ] }, { "label": "Formulario de reclamaciones — Perú", "url": "https://mmb.skyairline.com/es/peru/claim-form", "src": [ "s1" ] }, { "label": "Centro de ayuda — SKY says special cases are documented here (JavaScript app)", "url": "https://cda.skyairline.com/es/chile/centro-de-ayuda", "src": [ "s3", "s5" ] } ], "relay": [ { "label": "United States — TTY line", "detail": "Miami: +1 786 233 6412 (TTY), listed alongside the voice line +1 786 405 0680. This is the only text-relay channel SKY publishes.", "src": [ "s1", "s2" ] }, { "label": "SKY Chat virtual assistant", "detail": "24/7 virtual assistant in the lower-right corner of skyairline.com; a human agent is available every day 08:00–23:00.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "Contrato de Transporte — special rules for passengers with disabilities and reduced mobility (Chile, Brazil and Peru sections)", "url": "https://cdn.buttercms.com/cache=expiry:31506000/OY9vsxctSTCgX2c2MHcA", "src": [ "s3" ] }, { "label": "Deberes y derechos del pasajero", "url": "https://cdn.buttercms.com/cache=expiry:31506000/v9MVhHF3SdWrZS3RSDDj", "src": [ "s4" ] }, { "label": "Centro de ayuda (SKY directs special cases here)", "url": "https://cda.skyairline.com/es/chile/centro-de-ayuda", "src": [ "s5" ] }, { "label": "Canales de atención (phone numbers incl. the US TTY line)", "url": "https://www.skyairline.com/es/chile/canales-de-atencion", "src": [ "s1" ] } ], "notes": "SKY publishes no accessibility-specific phone line or e-mail address; requests go through the country Contact Center numbers, the SKY Chat virtual assistant or the contact/claim forms. The only accessibility-specific channel published is the US TTY number +1 786 233 6412 (Miami). SKY's contract of carriage repeatedly tells passengers that conditions for special cases live in the Centro de Ayuda, but that help centre is a JavaScript single-page app (Inbenta knowledge base) whose articles could not be retrieved." }, "policy": { "notice_hours": { "value": 48, "detail": "Strictest published figure. Under SKY's Chilean and Brazilian conditions, passengers with a disability or reduced mobility \"deberán informar al Transportador, lo antes posible y siempre con una anticipación mínima de 48 horas al horario del vuelo\" where they need certified medical oxygen in the cabin or a stretcher. Under the Peruvian conditions, special assistance including an airport wheelchair must be requested at least 24 hours before departure. SKY publishes no notice deadline specific to carrying your own wheelchair.", "src": [ "s3" ] }, "how_to_request": { "value": "Contact Center (country phone number), SKY Chat or the contact form; under the Peruvian conditions you must also sign the liability-release document from the Centro de Ayuda and present it at check-in", "detail": "\"El Pasajero deberá comunicar al Transportador acerca de sus necesidades y requerimientos... a través del Contact Center. Es responsabilidad del Pasajero suscribir el documento de descargo de responsabilidad disponible en skyairline.com/peru sección 'Centro de Ayuda' y presentarlo al momento de realizar el check in en counter.\" A travel agent booking the ticket must also notify SKY.", "src": [ "s3" ] }, "fee_charged": { "value": false, "detail": "Repeated for every SKY fare family (BASIC, LIGHT and the higher fares) under \"Condiciones especiales\": \"Elementos que pueden ser transportados por el Pasajero sin costo adicional: sillas de ruedas, muletas, bastones, prótesis, coche (sólo en caso de viajar con infante o niño), contenedor de insulina, máquina de diálisis y POC (concentrador de oxígeno).\"", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — SKY gives no number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are listed among the items \"que pueden ser transportados por el Pasajero sin costo adicional\" on every fare. SKY's Brazilian-section rights also guarantee that a passenger has \"las ayudas técnicas necesarias para su movilidad o desplazamiento, garantizando el Transportador su oportuna y pronta disponibilidad y las medidas necesarias para resguardar las mismas evitando su daño o deterioro\".", "src": [ "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published for wheelchairs. SKY's passenger-rights leaflet says you may carry \"en cabina, sin costo, concentradores de oxígeno, máquinas de diálisis, muletas o prótesis\" — oxygen concentrators, dialysis machines, crutches or prostheses — but does not list a folding wheelchair among the items allowed in the cabin.", "src": [ "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published — SKY does not say whether a checked wheelchair is returned at the aircraft door or at the baggage belt.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. SKY's 23 kg / 158–230 linear cm rule is for \"equipaje especial\" (special baggage) and sporting goods, and SKY does not state that it applies to wheelchairs, which are carried outside the baggage allowance at no cost.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. SKY sets no maximum wheelchair size. Its published size limits (special baggage 158–230 linear cm; sporting goods up to 230 cm linear) are stated for paid special baggage, not for mobility aids, and must not be read as a wheelchair limit.", "src": [ "s3" ] }, "notes": "Under the Brazilian section of SKY's contract (ANAC Resolution 280) the passenger has the right to board with their prostheses and/or orthoses and to have their technical mobility aids available promptly, with SKY taking the measures needed to prevent damage to them.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — SKY gives no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. SKY's contract lists \"baterías de electrólito líquido\" (liquid-electrolyte batteries) among the corrosives that may not be carried in baggage, but that dangerous-goods clause is not stated to apply to wheelchair batteries.", "src": [ "s3" ] }, "non_spillable": { "value": null, "detail": "Not published anywhere on SKY's public site or in its contract of carriage; SKY sets no published rule on wheelchair batteries. Contact the Contact Center before booking. (ICAO/IATA defaults apply — see global rules.)", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published anywhere on SKY's public site or in its contract of carriage; SKY sets no published rule on wheelchair batteries. Contact the Contact Center before booking. (ICAO/IATA defaults apply — see global rules.)", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published anywhere on SKY's public site or in its contract of carriage; SKY sets no published rule on wheelchair batteries. Contact the Contact Center before booking. (ICAO/IATA defaults apply — see global rules.)", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published anywhere on SKY's public site or in its contract of carriage; SKY sets no published rule on wheelchair batteries. Contact the Contact Center before booking. (ICAO/IATA defaults apply — see global rules.)", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published anywhere on SKY's public site or in its contract of carriage; SKY sets no published rule on wheelchair batteries. Contact the Contact Center before booking. (ICAO/IATA defaults apply — see global rules.)", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published anywhere on SKY's public site or in its contract of carriage; SKY sets no published rule on wheelchair batteries. Contact the Contact Center before booking. (ICAO/IATA defaults apply — see global rules.)", "src": [] }, "removal_required": { "value": null, "detail": "Not published anywhere on SKY's public site or in its contract of carriage; SKY sets no published rule on wheelchair batteries. Contact the Contact Center before booking. (ICAO/IATA defaults apply — see global rules.)", "src": [] }, "terminals": { "value": null, "detail": "Not published anywhere on SKY's public site or in its contract of carriage; SKY sets no published rule on wheelchair batteries. Contact the Contact Center before booking. (ICAO/IATA defaults apply — see global rules.)", "src": [] }, "documentation": { "value": null, "detail": "Not published anywhere on SKY's public site or in its contract of carriage; SKY sets no published rule on wheelchair batteries. Contact the Contact Center before booking. (ICAO/IATA defaults apply — see global rules.)", "src": [] } }, "allowed": { "value": null, "detail": "Not published. SKY's contract carries \"sillas de ruedas\" free of charge without distinguishing manual from battery-powered chairs, and nowhere addresses electric or motorised wheelchairs, battery types, watt-hour limits, terminal insulation or battery documentation. SKY directs special cases to its Centro de Ayuda, which is a JavaScript application whose articles could not be read.", "src": [ "s3", "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — SKY sets no size limit for a powered wheelchair and publishes no cargo-hold door dimensions.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "SKY publishes nothing at all about battery-powered wheelchairs. Its contract states that it is the passenger's responsibility to check the Centro de Ayuda for special cases, but the help centre content is served by a JavaScript knowledge-base app and could not be retrieved; a traveller with a power chair should call the Contact Center and get the answer in writing before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — SKY does not say whether its aircraft carry an on-board aisle chair. Its Brazilian-section rights mention \"sillas orugas\" (stair-climbing chairs) as airport boarding equipment, not an on-board aisle chair.", "src": [ "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Published per country. Peru (Ley 28735): assistance \"durante el proceso de check-in, movilización a la sala de embarque y aeronave, y asistirlo en el recojo de su equipaje en el aeropuerto de destino\", plus an airport wheelchair on 24 h notice, subject to availability. Brazil (ANAC Res. 280): preferential assistance boarding, in flight and disembarking, using mechanical lifts, ramps or stair-climbing chairs available at the airport. The passenger-rights leaflet promises assistance \"durante el embarque, vuelo y desembarque\".", "src": [ "s3", "s4" ] }, "seating": { "value": true, "detail": "\"Solicitar, sin costo, un cambio de asiento si tienes movilidad reducida\" — a free seat change is a published passenger right. Conversely, SKY's contract forbids seating \"Pasajeros con discapacidad o movilidad reducida\" in emergency-exit rows.", "src": [ "s4", "s3" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid-specific rule. SKY's contract says liability for loss, delayed delivery or damage to checked baggage \"se sujetará a lo establecido en la ley, la normativa aplicable o la Convención, según corresponda, salvo que anticipadamente el Pasajero declare un valor superior\" — no figure is given. Hand baggage stays entirely at the passenger's own risk. On wholly domestic journeys, national law governs the limits.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "SKY Airline publishes far less than its size suggests. skyairline.com is a JavaScript single-page app: every unknown path (e.g. /asistencia-especial, /movilidad-reducida) silently renders the home page, and the Centro de Ayuda at cda.skyairline.com — which SKY's own contract of carriage names as the place where conditions for special cases are published — is an Inbenta knowledge-base app whose article content could not be retrieved by any route tried (direct fetch, the reader proxy, the ?query= parameter, and the Inbenta v1 auth endpoint with the site's own apiKey/domainKey, which returned 'Invalid secret'). What SKY does publish is in two PDFs linked from the skyairline.com footer and hosted on SKY's ButterCMS content CDN (cdn.buttercms.com) — the 58-page Contrato de Transporte and the Deberes y derechos del pasajero leaflet — plus the Canales de atención page. Those establish: wheelchairs, crutches, canes and prostheses are carried free on every fare and outside the baggage allowance; 48 h notice for oxygen or a stretcher (Chile/Brazil) and 24 h for special assistance including an airport wheelchair (Peru); a mandatory signed liability-release document at check-in on Peruvian routes; no exit-row seating; a free seat change for reduced mobility; and a self-reliance rule — a passenger who cannot understand or follow crew safety instructions, cannot look after their own physiological needs, or could not act on crew instructions in an emergency may only fly with a companion. Critical gap for a power-chair user: SKY publishes NOTHING on electric wheelchairs, battery types, watt-hour limits, terminal insulation, spares or documentation, and nothing on whether an on-board aisle chair exists, where the chair is returned, or any size or weight ceiling. Call the Contact Center and get written confirmation before booking. Note on sources: the two PDFs are SKY's own documents but are served from cdn.buttercms.com, SKY's content-management CDN, rather than from skyairline.com itself; they are linked directly from the skyairline.com footer, which is why they are treated as official here. A human should re-check the Centro de Ayuda in a real browser — it very likely contains the wheelchair and battery article this record is missing.", "searched_urls": [ "https://www.skyairline.com/", "https://www.skyairline.com/es/chile", "https://www.skyairline.com/en/unitedstates", "https://www.skyairline.com/es/chile/canales-de-atencion", "https://www.skyairline.com/en/unitedstates/canales-de-atencion", "https://www.skyairline.com/es/chile/equipaje (renders an empty SPA shell)", "https://www.skyairline.com/es/chile/asistencia-especial (does not exist — SPA renders the home page)", "https://www.skyairline.com/es/chile/movilidad-reducida (does not exist — SPA renders the home page)", "https://www.skyairline.com/es/chile/opciones-de-equipaje (does not exist)", "https://www.skyairline.com/es/chile/tarifario-de-productos (empty)", "https://www.skyairline.com/sitemap.xml (returns the SPA shell, not a sitemap)", "https://www.skyairline.com/robots.txt (returns the SPA shell)", "https://cda.skyairline.com/es/chile/centro-de-ayuda (JavaScript knowledge base — article content not retrievable)", "https://cda.skyairline.com/es/chile/centro-de-ayuda?query=silla+de+ruedas (no results rendered)", "https://cda.skyairline.com/es/chile/centro-de-ayuda/asistencia-especial (SPA shell)", "https://cdn.buttercms.com/cache=expiry:31506000/OY9vsxctSTCgX2c2MHcA (Contrato de Transporte PDF)", "https://cdn.buttercms.com/cache=expiry:31506000/v9MVhHF3SdWrZS3RSDDj (Deberes y derechos del pasajero PDF)", "https://cdn.buttercms.com/cache=expiry:31506000/xmSMtr9cSYW2cJ2lDdfn (older Contrato de Transporte PDF)" ] } }, { "schema_version": "1.1", "slug": "sky-express", "name": "Sky express", "iata_code": "GQ", "icao_code": "SEH", "country": "Greece", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.skyexpress.gr/", "sources": [ { "id": "s1", "title": "Special assistance", "url": "https://www.skyexpress.gr/en/sky-experience/before-fly/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Terms and provisions of transportation (clauses 10, 11, 16 III, 17)", "url": "https://www.skyexpress.gr/en/security/terms-and-provision", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQ & Contact — damaged/delayed baggage procedure and contact form", "url": "https://www.skyexpress.gr/en/company/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Fare types & baggage allowance", "url": "https://www.skyexpress.gr/en/sky-experience/before-fly/fare-types", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Greece — SKY express call centre (the channel the Special assistance page names for assistance requests)", "number": "+30 215 215 6510", "hours": "Daily 06:00–24:00 (GMT+2)", "region": "GR", "src": [ "s1" ] }, { "label": "Greece (national number) 801 112 8288 — SKY express call centre", "number": "+30 801 112 8288", "hours": "Daily 06:00–24:00 (GMT+2)", "region": "GR", "src": [ "s1" ] } ], "email": [ { "label": "Call centre e-mail (the 'E-mail' link on the Special assistance page)", "address": "callcenter@skyexpress.com", "src": [ "s1" ] }, { "label": "Customer care — damaged / lost baggage claims (the channel for a damaged mobility aid)", "address": "customercare@skyexpress.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Contact form (linked as 'Contact form' from the Special assistance page; the form itself sits on FAQ & Contact)", "url": "https://www.skyexpress.gr/en/company/contact", "src": [ "s1", "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Special assistance", "url": "https://www.skyexpress.gr/en/sky-experience/before-fly/special-assistance", "src": [ "s1" ] }, { "label": "Terms and provisions of transportation — liability and special categories of passengers", "url": "https://www.skyexpress.gr/en/security/terms-and-provision", "src": [ "s2" ] }, { "label": "Fare types & baggage allowance", "url": "https://www.skyexpress.gr/en/sky-experience/before-fly/fare-types", "src": [ "s4" ] }, { "label": "FAQ & Contact — damaged baggage procedure", "url": "https://www.skyexpress.gr/en/company/contact", "src": [ "s3" ] } ], "notes": "SKY express publishes no dedicated disability desk, no special-assistance e-mail and no TTY/relay. Everything goes through the general call centre (06:00–24:00 GMT+2) or the online contact form. Note that bookings made through the call centre carry a €10 per-passenger service fee, and 'a service fee applies for transactions via the call centre' — a passenger who cannot use the website to request assistance may therefore pay to book." }, "policy": { "notice_hours": { "value": 48, "detail": "'In order for us to better meet your needs for special assistance regarding your moving, please submit your request with SKY express during the ticket booking process at least 48 hours before your departure.' The Terms repeat it: 'People with special needs: … please contact our company before issuing your ticket and at least 48 hours before departure of the flight you have selected.'", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Request when booking online, or contact the SKY express call centre — at least 48 hours before departure", "detail": "'SKY express offers you the possibility to submit your request either when you book your ticket online or by contacting the SKY express call center.' The page asks you to say which level of help you need: escort to the aircraft's steps, assistance to board, or assistance until you are in your seat.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published. SKY express nowhere states whether a wheelchair or mobility aid is carried free or outside the baggage allowance. The Fare types & baggage allowance page lists only fare allowances (8 or 13 kg cabin, 15/23/32 kg checked) with no mobility-aid exemption. The only free-carriage promise on the site is for guide dogs: 'Dog guides for vision impaired people travel for free.'", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. SKY express does not say how many mobility devices a passenger may bring.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. The Special assistance page describes only the airport service (escort from check-in to the aircraft steps, help boarding, help to the seat). Nothing on skyexpress.gr states that a passenger's own manual wheelchair is accepted, checked or carried in the hold. There is no mobility-aid, baggage-rules or dangerous-goods page on the site.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. No in-cabin stowage of a folding wheelchair is mentioned anywhere. Cabin allowance is stated only as 1 cabin bag of 8 kg or 13 kg plus one personal item of max 40×30×15 cm.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. SKY express says nothing about returning a wheelchair at the aircraft door or the steps, even though its assistance levels are described in terms of escort 'to the aircraft's ladder'.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. No wheelchair weight limit and no mobility-aid exemption from the fare baggage rules; the heaviest checked piece the fare table mentions is 32 kg.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. SKY express gives no maximum wheelchair dimensions and no per-aircraft hold-door table. The only dimensions on the site are the 40×30×15 cm personal item.", "src": [] }, "notes": "The Special assistance page lets you choose the level of help (equivalent to WCHR / WCHS / WCHC): 'Transfer from the check-in counter and escort to the aircraft's ladder', '… and assistance to board the aircraft', '… and assistance until you sit in your seat in the aircraft.' It also warns that 'For wheelchairs and specialized assistance, showing a medical certificate may be required.'", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — SKY express describes no in-cabin wheelchair stowage space. The only cabin dimensions published are for the personal item (40×30×15 cm).", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. SKY express publishes no rule of any kind for wet/spillable mobility-aid batteries; the site carries no dangerous-goods or restricted-items page.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. SKY express publishes no rule of any kind for non-spillable (gel / AGM / sealed lead-acid / dry cell) mobility-aid batteries; the site carries no dangerous-goods or restricted-items page.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. SKY express publishes no rule of any kind for lithium-ion mobility-aid batteries; the site carries no dangerous-goods or restricted-items page.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA defaults apply by reference only — see the global rules. SKY express prints no watt-hour figure anywhere on its site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. No removed-battery watt-hour cap appears on any SKY express page.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. No spare-battery watt-hour cap appears on any SKY express page.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. SKY express states no number of spare batteries for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. SKY express does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published. No terminal-insulation, disconnection or immobilisation instruction is given.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet or MSDS requirement is published. The only paperwork mentioned is medical: 'For wheelchairs and specialized assistance, showing a medical certificate may be required.'", "src": [] } }, "allowed": { "value": null, "detail": "Not published. There is no statement anywhere on skyexpress.gr about battery-powered wheelchairs or mobility scooters. The site has no dangerous-goods, restricted-items or baggage-rules page at all (/dangerous-goods, /baggage, /restricted-items and /special-luggage all 404), so a powered chair must be cleared with the call centre before booking.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. No powered-chair dimension limit and no per-aircraft hold table exist on skyexpress.gr.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. SKY express says nothing about returning a powered chair at the aircraft door.", "src": [] }, "notes": "With no published battery policy at all, a lithium-powered chair needs written acceptance from the call centre before booking. SKY express flies a mixed fleet — the BLISS/BLISS+ business fares are 'only available on the routes ATH-SKG, ATH-HER, ATH-CHQ and ATH-RHO, which are operated with Airbus aircraft' — and publishes no hold information for the smaller aircraft used on the island network." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. SKY express makes no statement about an on-board aisle wheelchair on any aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. No accessible lavatory is described for any SKY express aircraft.", "src": [] }, "transfer_assistance": { "value": true, "detail": "The Special assistance page offers, as one of the levels you may request, 'Transfer from the check-in counter and assistance until you sit in your seat in the aircraft.' Nothing is published about in-flight personal care; in exceptional cases SKY express 'may require attendance as a prerequisite', e.g. 'when the passengers cannot evacuate on their own either because they suffer from quadriplegia or for other medical reasons'. The attendant travels at a regular fare.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "Not published. No movable-armrest, bulkhead or accessible-seating policy appears on the site; seat preselection is sold as a paid ancillary (free only on the BLISS fares).", "src": [] } }, "damage_liability": { "value": "Baggage liability limited to 1,131 SDRs (approximately €1,300); written damage report within 7 days", "detail": "Terms clause 10: 'The Carrier's liability for the destruction, loss or damage to luggage up to 1,131 SDRs (approximately € 1,300).' Clause 11: a written declaration of damage must be made immediately on receiving the baggage and 'Declarations of damages submitted seven (7) days after receiving the luggage shall not be accepted.' No mobility-aid or full-value rule is published, and the FAQ excludes 'Damage to the wheels, straps, or handles of the baggage'.", "src": [ "s2", "s3" ] }, "aircraft_hold_note": "No hold-door dimensions, hold volumes or maximum wheelchair size are published. The only fleet statement found is on the fare page: the BLISS and BLISS+ business fares are 'only available on the routes ATH-SKG, ATH-HER, ATH-CHQ and ATH-RHO, which are operated with Airbus aircraft', i.e. the rest of the Greek island network is flown by other, smaller types for which no baggage or mobility-aid limits are given." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "SKY express has one accessibility page and it is about airport service only. It gives a 48-hour notice deadline, three levels of wheelchair assistance, guide-dog carriage free of charge, and a warning that an accompanying passenger may be required (paying a normal fare) where a passenger 'cannot evacuate on their own'. It publishes nothing at all about carrying the passenger's own chair: no acceptance statement, no free-carriage promise, no weight or size limit, no gate delivery, and — most seriously — no battery rules whatsoever. The site has no dangerous-goods, restricted-items or baggage-rules page (all the usual URLs 404); baggage information exists only as fare allowances. A 2023 Internet Archive snapshot of the same page was checked and is materially identical, so this is a long-standing gap. Powered-chair users must get written acceptance from the call centre before booking. As an EU carrier SKY express is separately bound by Regulation (EC) 1107/2006 and Regulation (EC) 889/2002, which it references only indirectly (guide-dog training standards, the 1,131 SDR baggage limit) — those are shown in the site's global fallback rules, not asserted here as SKY express policy.", "searched_urls": [ "https://www.skyexpress.gr/", "https://www.skyexpress.gr/el", "https://www.skyexpress.gr/en", "https://www.skyexpress.gr/sitemap.xml", "https://www.skyexpress.gr/en/sky-experience/before-fly", "https://www.skyexpress.gr/en/sky-experience/before-fly/special-assistance", "https://www.skyexpress.gr/en/sky-experience/before-fly/fare-types", "https://www.skyexpress.gr/en/sky-experience/before-fly/check-in", "https://www.skyexpress.gr/en/sky-experience/airports", "https://www.skyexpress.gr/en/security/terms-and-provision", "https://www.skyexpress.gr/en/company/contact", "https://www.skyexpress.gr/en/accessibility-statement", "https://www.skyexpress.gr/en/book/sky-experience-plus/ancillaries", "https://www.skyexpress.gr/en/sky-experience/before-fly/luggage", "https://www.skyexpress.gr/en/sky-experience/before-fly/baggage", "https://www.skyexpress.gr/en/sky-experience/before-fly/dangerous-goods", "https://www.skyexpress.gr/en/sky-experience/before-fly/restricted-items", "https://www.skyexpress.gr/en/sky-experience/before-fly/special-luggage", "https://web.archive.org/web/2023/https://www.skyexpress.gr/en/sky-experience/before-fly/special-assistance" ] } }, { "schema_version": "1.1", "slug": "skyup-airlines", "name": "SkyUp Airlines", "iata_code": "PQ", "icao_code": "SQP", "country": "Ukraine", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://skyup.aero/", "sources": [ { "id": "s1", "title": "Inclusive travel — Passengers with disabilities; Wheelchair transportation", "url": "https://skyup.aero/en/faq/inclusivity", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — carry-on baggage for passengers with reduced mobility; checked baggage limits", "url": "https://skyup.aero/en/faq/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Aviation security — dangerous goods table, 'Mobility Aids' rows", "url": "https://skyup.aero/en/faq/avia-security", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability", "url": "https://skyup.aero/en/rules", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contacts — offices, national support numbers and support e-mail", "url": "https://skyup.aero/en/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Portable electronic devices — lithium battery watt-hour table", "url": "https://skyup.aero/en/faq/portable-electronic-devices", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Ukraine — support, free from all Ukrainian operators", "number": "0 800 30 31 13", "hours": null, "region": "UA", "src": [ "s5", "s1" ] }, { "label": "International — support (also listed for UA, LT, LV, EE, PL, RO)", "number": "+38 (044) 330 00 13", "hours": null, "region": "INT", "src": [ "s5" ] }, { "label": "International — second support line", "number": "+38 (044) 339 90 03", "hours": null, "region": "INT", "src": [ "s5" ] }, { "label": "Moldova — support", "number": "+373 (22) 81-10-50", "hours": null, "region": "MD", "src": [ "s5" ] }, { "label": "Moldova — free from all Moldovan operators", "number": "0 800 010 50", "hours": null, "region": "MD", "src": [ "s5" ] }, { "label": "Poland — free from all Polish operators", "number": "800 003 031", "hours": null, "region": "PL", "src": [ "s5" ] }, { "label": "Romania — free from all Romanian operators", "number": "800 896 580", "hours": null, "region": "RO", "src": [ "s5" ] }, { "label": "Latvia — free from all Latvian operators", "number": "8 000 56 08", "hours": null, "region": "LV", "src": [ "s5" ] }, { "label": "Lithuania — free from all Lithuanian operators", "number": "880 000 481", "hours": null, "region": "LT", "src": [ "s5" ] }, { "label": "Estonia — free from all Estonian operators", "number": "8 000 353 013", "hours": null, "region": "EE", "src": [ "s5" ] }, { "label": "Malta — SkyUp MT Limited office", "number": "+356 7924 2432", "hours": null, "region": "MT", "src": [ "s5" ] } ], "email": [ { "label": "Support — the address the Inclusive travel page names for assistance requests 48 h before departure", "address": "letstalk@skyup.aero", "src": [ "s1", "s5" ] }, { "label": "SkyUp Airlines LLC (Ukraine) office", "address": "info@skyup.aero", "src": [ "s5" ] }, { "label": "SkyUp MT Limited (Malta) office — SkyUp's Maltese sister company, not the Ukrainian assistance desk", "address": "contact@skymalta.aero", "src": [ "s5" ] }, { "label": "SKY UP NISTRU S.R.L. (Moldova) office", "address": "officeRM@skyup.aero", "src": [ "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Inclusive travel — wheelchair transportation", "url": "https://skyup.aero/en/faq/inclusivity", "src": [ "s1" ] }, { "label": "Aviation security — dangerous goods table (Mobility Aids)", "url": "https://skyup.aero/en/faq/avia-security", "src": [ "s3" ] }, { "label": "Rules of Air Transportation — section 8.1, passengers with disabilities", "url": "https://skyup.aero/en/rules", "src": [ "s4" ] }, { "label": "Baggage — reduced-mobility carry-on and checked limits", "url": "https://skyup.aero/en/faq/baggage", "src": [ "s2" ] } ], "notes": "There is no dedicated disability phone line and no online assistance-request form: the Inclusive travel page routes everything to letstalk@skyup.aero, and the Rules add the call centre, sales agents and 'social networks and messengers listed on the official website'. Opening hours for the support lines are not published. The Inclusive travel page also carries a WCAG 2.1 AA web-accessibility statement (self-declared 'partial compliance')." }, "policy": { "notice_hours": { "value": 48, "detail": "'…please e-mail us to letstalk@skyup.aero 48 hours before the departure so that we can prepare and make your flight as comfortable as possible.' Rules 8.1.10: the assistance request must reach the airline 'no later than 48 hours before the announced time of departure'; 8.1.19 conditions the two-mobility-aid entitlement on the same 48 hours' notice.", "src": [ "s1", "s4" ] }, "how_to_request": { "value": "E-mail letstalk@skyup.aero at least 48 hours before departure (or notify at booking, via the call centre or a sales agent)", "detail": "Inclusive travel: e-mail letstalk@skyup.aero 48 h before departure if you need help boarding/disembarking, on the steps or moving in the cabin. Rules 8.1.9–8.1.10 add the points of sale and telephone/internet channels, and require an agent to pass a request to the airline within 24 hours. If mobility is lost less than 24 h before departure the issue 'is resolved promptly by calling the telephone numbers posted on the Airline's website'.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "'The wheelchair is transported free of charge exclusively in the luggage compartment.' Rules 8.1.19 likewise entitles each passenger with a disability or reduced mobility to carriage of up to two mobility devices, including electrically driven wheelchairs, on 48 hours' notice.", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": 2, "detail": "Rules 8.1.19: 'The Airline must ensure the transportation of up to two units of vehicles by each passenger with a disability or reduced mobility, including wheelchairs with electric drive, subject to 48 hours' notice and taking into account possible space limitations on board the aircraft and in accordance with the provisions of ICAO, IATA in the field of transportation of dangerous goods.'", "src": [ "s4" ] }, "manual": { "allowed": { "value": true, "detail": "'A manually operated wheelchair is accepted for carriage without special restrictions.' It is carried free of charge in the luggage compartment, collected at the aircraft steps and returned after landing.", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "Baggage page, 'Carry-on baggage for passengers with reduced mobility': 'Passengers with disabilities can take the auxiliary equipment they need during the flight into the aircraft cabin: a folding wheelchair, a cane, crutches, walkers, etc.' CAUTION: the Inclusive travel page contradicts this, saying the wheelchair 'is transported free of charge exclusively in the luggage compartment'. Confirm in writing with letstalk@skyup.aero before relying on cabin carriage.", "src": [ "s2", "s1" ] }, "gate_delivery": { "value": true, "detail": "'The wheelchair is transported free of charge exclusively in the luggage compartment — we will pick it up at the aircraft ladder and will return it to you after landing.'", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair weight limit is published, and the manual-chair rule says the opposite: 'A manually operated wheelchair is accepted for carriage without special restrictions.' The general checked-baggage rule ('Each piece of checked-in baggage must not weigh more than 32 kg and not exceed the dimensions of 190×75×65 cm') is not stated to apply to mobility aids, so it is not recorded here as a chair limit.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. SkyUp gives no maximum wheelchair dimensions and no hold-door table. The general checked-baggage ceiling of 190×75×65 cm is a baggage rule, not a stated mobility-aid limit; Rules 8.1.2 instead allows refusal 'if the size of the aircraft or its doors makes it impossible to board the aircraft or transport a passenger'.", "src": [] }, "notes": "Rules 8.1.18 requires an accompanying person to be seated next to the passenger they assist, and 8.1.13 carries guide dogs and service animals free of charge. Rules 8.1.2 and the Inclusive travel page both allow refusal, or a requirement to travel with a companion, where 'transportation or boarding is not possible due to the size of the aircraft or its doors'.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No size limit is published for the folding wheelchair the baggage page allows into the cabin. Ordinary carry-on is 55×40×20 cm or 40×30×20 cm depending on fare, but reduced-mobility auxiliary equipment is listed separately from the fare allowance with no dimensions given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries' — operator approval required: YES; permitted in checked baggage: YES; in carry-on: NO. If a chair with an electrolyte battery cannot travel upright the battery must be disconnected and put in a liquid-tight, electrolyte-resistant container, stood vertically and packed with absorbent material.", "src": [ "s3", "s1" ] }, "non_spillable": { "value": "conditional", "detail": "'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries' — operator approval required: YES; permitted in checked baggage: YES; in carry-on: NO. Terminals must be disconnected and insulated and the battery securely attached to the chair before check-in.", "src": [ "s3", "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Two dangerous-goods rows cover lithium-ion chairs, both requiring operator approval. Where the mobility aid protects the battery adequately the chair travels in checked baggage (carry-on NO); 'where the design of the mobility aid does not provide adequate protection for the battery(ies)' the position reverses — checked NO, carry-on YES, i.e. the battery must come into the cabin.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. SkyUp prints no watt-hour figure for a wheelchair battery: the 100 Wh / 160 Wh figures on its aviation-security and portable-electronic-device pages are the limits for consumer PEDs, power banks and spare batteries, and the Mobility Aids rows carry no Wh column at all. ICAO/IATA defaults apply by reference only — see the global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. SkyUp requires a lithium battery to travel in the cabin where the chair does not protect it adequately, but sets no watt-hour cap for that removed battery.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. No spare-battery watt-hour cap for mobility aids appears anywhere on skyup.aero.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. SkyUp's 'maximum of two spare batteries' (100–160 Wh) and 'maximum of 20 spare batteries' (≤100 Wh) figures are general portable-electronics limits and are not stated to apply to a wheelchair battery.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair. A lithium-ion chair whose design protects the battery adequately is checked with the battery installed; one 'where the design of the mobility aid does not provide adequate protection for the battery(ies)' may not go in checked baggage and the battery must be carried in the cabin. A chair with an electrolyte battery that cannot be kept upright must have its battery disconnected and packed in a special container.", "src": [ "s3", "s1" ] }, "terminals": { "value": true, "detail": "'If your wheelchair is battery (dry or electrolyte) powered, please make sure that the terminals on the battery are disconnected, the contacts are isolated, and the battery itself is securely attached to the chair, before checking it in.'", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is required for a wheelchair. (A safety data sheet is required only for an oxygen apparatus.)", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted only with the airline's prior approval. The dangerous-goods table lists three 'Mobility Aids' rows — battery-powered wheelchairs with (a) non-spillable wet, nickel-metal hydride or dry batteries, (b) spillable or lithium-ion batteries, (c) lithium-ion batteries where the design does not adequately protect them — and every one of them is marked YES in the column 'The approval of the operator is required'. Rules 8.1.19 also makes electric wheelchairs subject to 48 hours' notice and to space limitations on board.", "src": [ "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. The 32 kg per-piece checked-baggage cap is a general baggage rule and is not stated to apply to a wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. No powered-chair dimension limit and no per-aircraft hold table exist on skyup.aero.", "src": [] }, "gate_delivery": { "value": true, "detail": "The wheelchair rule is written for the chair generally: 'we will pick it up at the aircraft ladder and will return it to you after landing'.", "src": [ "s1" ] }, "notes": "Read together, the pages say a powered chair needs SkyUp's approval (dangerous-goods table), 48 hours' notice (Inclusive travel, Rules 8.1.10/8.1.19), disconnected and insulated terminals with the battery strapped to the chair, and — for a lithium chair that does not protect its own battery — the battery in the cabin. No watt-hour number is published anywhere for a wheelchair, so a high-capacity chair should be cleared in writing with letstalk@skyup.aero before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published as aircraft equipment. Rules 8.1.16 lists 'lifts, wheelchairs, cabin wheelchairs or other necessary support' among the boarding aids the airport operator or handling agent must provide; SkyUp does not say that an aisle chair is carried on board its aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. No accessible lavatory is described for any SkyUp aircraft.", "src": [] }, "transfer_assistance": { "value": true, "detail": "'If you are a person with disabilities and need additional assistance when boarding/disembarking from the plane, climbing/descending the ladder or moving in the cabin, please e-mail us to letstalk@skyup.aero 48 hours before the departure.' Rules 8.1.20: 'The Airline must ensure that such passengers are provided with assistance while moving in the cabin.'", "src": [ "s1", "s4" ] }, "seating": { "value": "An accompanying passenger is seated next to the passenger being assisted (Rules 8.1.18); Rules 8.1.20 governs where a passenger with reduced mobility is seated relative to the emergency exits", "detail": "Rules 8.1.18: 'The Airline must provide a passenger accompanying a passenger with a disability or reduced mobility with a seat on board the aircraft, which is located next to the seat provided to the person accompanied.' Rules 8.1.20 as published reads: 'passengers with disabilities or reduced mobility are seated in the cabin near the emergency exit so as not to impede the rapid evacuation of passengers' — wording that appears to be a translation artefact and should be checked with the airline. No movable-armrest policy is published.", "src": [ "s4" ] } }, "damage_liability": { "value": "Compensation for the value of a lost or damaged mobility aid (Rules 8.1.21); general checked-baggage liability capped at 1519 SDR per passenger (Rules 26.5.2)", "detail": "Rules 8.1.21: 'If wheelchairs, other mobility aids or auxiliary devices are lost or damaged during airport handling or transportation on board the aircraft, the passenger who owns such equipment is entitled to compensation for the value of such property.' Rules 26.5.2 limits liability for destruction, loss, damage or delay of checked baggage to 1519 SDR per passenger, and 8.1.22 says obligations to passengers with disabilities 'may not be limited or not fulfilled'.", "src": [ "s4" ] }, "aircraft_hold_note": "No hold-door aperture, hold volume or maximum wheelchair size is published. What SkyUp publishes instead is a refusal power tied to aircraft size: Rules 8.1.2 permits refusal of a booking or of boarding 'if the size of the aircraft or its doors makes it impossible to board the aircraft or transport a passenger with a disability or reduced mobility', and the Inclusive travel page repeats it. The general checked-baggage ceiling is 32 kg and 190×75×65 cm per piece, but that is a baggage rule, not a stated mobility-aid limit." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "SkyUp publishes a real wheelchair policy, but it is scattered across three pages whose accordions only render client-side (the Nuxt _payload.json for each page was used to read them). Headline: manual chair accepted without special restrictions, carried free in the hold, collected at the aircraft steps and returned after landing; up to two mobility devices per passenger on 48 hours' notice; powered chairs need the airline's approval; no watt-hour limit is published for any wheelchair battery. Three things a human should re-check. (1) A direct contradiction: the Baggage page allows 'a folding wheelchair' into the cabin as auxiliary equipment while the Inclusive travel page says the wheelchair travels 'exclusively in the luggage compartment'. (2) Rules 8.1.20 as published says PRMs 'are seated in the cabin near the emergency exit so as not to impede the rapid evacuation' — the opposite of normal practice and of the Ukrainian Aviation Rules it paraphrases; likely a translation error. (3) Corporate structure: the record is for SkyUp Airlines LLC (Ukraine), but with Ukrainian airspace closed the flying is done by SkyUp MT Limited (Malta) and SKY UP NISTRU S.R.L. (Moldova) on a Chisinau-centred network, plus ACMI work for other carriers; the Kyiv office notes that 'due to martial law the access to the office for visitors is limited'. On an ACMI/wet-lease sector the contracting airline's policy, not this one, is what a traveller will meet.", "searched_urls": [ "https://www.skyupairlines.com/", "https://skyup.aero/", "https://skyup.aero/en", "https://skyup.aero/en/faq", "https://skyup.aero/en/faq/inclusivity", "https://skyup.aero/en/faq/inclusivity/_payload.json", "https://skyup.aero/en/faq/baggage", "https://skyup.aero/en/faq/baggage/_payload.json", "https://skyup.aero/en/faq/avia-security", "https://skyup.aero/en/faq/avia-security/_payload.json", "https://skyup.aero/en/faq/portable-electronic-devices", "https://skyup.aero/en/faq/portable-electronic-devices/_payload.json", "https://skyup.aero/en/faq/additional-services/_payload.json", "https://skyup.aero/en/contact", "https://skyup.aero/en/contact/_payload.json", "https://skyup.aero/en/rules", "https://skyup.aero/en/rules/_payload.json", "https://skyup.aero/uk/rules/_payload.json", "https://skyup.aero/uk/faq/inclusivity" ] } }, { "schema_version": "1.1", "slug": "smartavia", "name": "Smartavia", "iata_code": "5N", "icao_code": "AUL", "country": "Russian Federation", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://flysmartavia.com/", "sources": [ { "id": "s1", "title": "Passengers with limited mobility — Support for Passengers with Special Needs", "url": "https://flysmartavia.com/en/info/passenger/categories/disabilities/passengers-disabilities/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Transportation of children's strollers and wheelchairs", "url": "https://flysmartavia.com/en/info/passenger/luggage/luggage-rules/personal-vehicles/strollers-and-wheelchairs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "FAQ — Can I transport a wheelchair or other means of transportation for free? (includes the wheelchair notification form)", "url": "https://flysmartavia.com/en/faq/categories-passengers/passengers-with-disabilities/support-wheelchair/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Rules for the carriage of passengers and baggage — s.2.5.5 seating, s.4.1 carry-on, s.9.8 passengers with limited mobility, s.10 Rules for Carrying Electrically Powered Wheelchairs", "url": "https://flysmartavia.com/en/rules/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Правила перевозки литиевых батарей / Rules for transporting lithium batteries (PDF, Russian)", "url": "https://cdn.flysmartavia.com/smart-data/public/site/content/docs/rules/lithium-batteries-ru.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "FAQ — I want to order an escort service. How to do it?", "url": "https://flysmartavia.com/en/faq/categories-passengers/passengers-with-disabilities/support-for-passengers-with-disabilities/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "FAQ (Russian) — Я маломобильный пассажир и лечу с сопровождающим. Посадят ли нас вместе?", "url": "https://flysmartavia.com/faq/categories-passengers/passengers-with-disabilities/seats-for-passengers-with-disabilities/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "FAQ — Can you take batteries on a plane?", "url": "https://flysmartavia.com/en/faq/luggage/carriage-rules/airplane-batteries/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Russia — Smartavia call centre (free for subscribers)", "number": "+7 495 970 00 55", "hours": null, "region": "RU", "src": [ "s1", "s4" ] }, { "label": "Russia — Smartavia call centre (paid, 'from 70 rubles/min without VAT')", "number": "+7 809 505 66 99", "hours": null, "region": "RU", "src": [ "s1", "s4" ] } ], "email": [], "web_form": [ { "label": "Wheelchair notification form (embedded in the wheelchair FAQ): wheelchair weight, length/width/height, electric yes/no, battery type and capacity, escort and wheelchair needs", "url": "https://flysmartavia.com/en/faq/categories-passengers/passengers-with-disabilities/support-wheelchair/", "src": [ "s3" ] }, { "label": "Feedback form — the written channel the Rules name for assistance requests", "url": "https://flysmartavia.com/en/feedback/", "src": [ "s3", "s4" ] } ], "relay": [ { "label": "Text chat support — MAX, Telegram and VK (not a TTY/text-relay service)", "detail": "Rules 9.8.1 lists 'social networks and messengers listed on the Airline's official website' as a valid channel for notifying the airline of assistance needs; the site footer links MAX, Telegram and VK support chats.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Passengers with limited mobility", "url": "https://flysmartavia.com/en/info/passenger/categories/disabilities/passengers-disabilities/", "src": [ "s1" ] }, { "label": "Transportation of strollers and wheelchairs", "url": "https://flysmartavia.com/en/info/passenger/luggage/luggage-rules/personal-vehicles/strollers-and-wheelchairs/", "src": [ "s2" ] }, { "label": "Rules of carriage — section 10, electrically powered wheelchairs", "url": "https://flysmartavia.com/en/rules/", "src": [ "s4" ] }, { "label": "Rules for transporting lithium batteries (PDF)", "url": "https://cdn.flysmartavia.com/smart-data/public/site/content/docs/rules/lithium-batteries-ru.pdf", "src": [ "s5" ] } ], "notes": "No special-assistance e-mail address is published: Smartavia routes assistance requests to the booking channel, the call centre, the feedback form, its sales offices/agencies, or its messenger chats (MAX, Telegram, VK). The wheelchair FAQ carries a purpose-built form that asks for the chair's weight, folded dimensions and battery type/capacity — the single most useful accessibility link on the site. Passengers with limited mobility cannot check in online; check-in is at the airport counter only, without queuing." }, "policy": { "notice_hours": { "value": 48, "detail": "'Please inform us about the carriage of your wheelchair no later than 48 hours before departure. This will allow us to prepare everything necessary for a comfortable and safe transfer.' The Rules themselves are less precise: 2.5.7 and 9.8.1 require notification 'when purchasing a ticket' without stating hours, and 10.3 requires the battery type and handling procedure to be given 'in advance'.", "src": [ "s3", "s4" ] }, "how_to_request": { "value": "Notify Smartavia at booking, or at least 48 h before departure — via the wheelchair form on the site, the call centre, a sales office/agency, or the airline's messengers", "detail": "The wheelchair FAQ: 'Write to us via any official written communication channel or fill out the form. Call the call centre. Visit our sales office or an agency in your city.' Rules 9.8.1 lists the same channels and adds the feedback form and messengers. The escort service / wheelchair can also be selected when buying the ticket or afterwards in 'My reservations'. Have the chair's weight, folded dimensions and battery capacity in Wh ready.", "src": [ "s3", "s4", "s6" ] }, "fee_charged": { "value": false, "detail": "'Passengers with reduced mobility may carry their wheelchair free of charge.' Rules 4.1.10: 'A folding wheelchair with dimensions that do not allow it to be safely placed in the aircraft cabin must be checked in as baggage free of charge, i.e., in excess of the established allowance.' Airport assistance, escort, ambulift and loan wheelchairs are also provided 'without additional charge' (Rules 9.8.3).", "src": [ "s3", "s2", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. Rules 4.1.2 lists the aids that travel in the cabin in addition to the carry-on allowance — 'crutches, a folding wheelchair, a walking stick, a tactile cane, folding walkers, including folding rollators, prostheses of upper and lower limbs in packaging' — but never caps how many mobility devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Rules 4.1.2 allows a folding wheelchair in the cabin if it fits safely; 4.1.10 and the wheelchair page require one that does not fit to be checked as baggage free of charge, in excess of the allowance. Notification in advance is expected so the airline can prepare.", "src": [ "s4", "s2", "s3" ] }, "cabin_stowage": { "value": true, "detail": "Rules 4.1.2: a folding wheelchair, crutches, a walking stick, a tactile cane, folding walkers/rollators and packaged limb prostheses may be carried in the cabin in addition to the carry-on allowance, provided they have 'dimensions that allow them to be safely placed in the aircraft cabin on an overhead bin or under the seat in front of the passenger'.", "src": [ "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. The chair is surrendered at the check-in counter and 'the passenger will be transported to the aircraft in a wheelchair provided by the airport'; Smartavia does not say where the chair is returned on arrival. By contrast the stroller rule is explicit — a stroller is usable to the boarding ramp and 'if there is special labeling (DAA tag), the stroller will be handed over at the aircraft's boarding area'.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Smartavia sets no weight limit for a wheelchair and states no exemption threshold; the notification form simply asks for the chair's weight in kg so the airline can plan.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. No maximum wheelchair size and no hold-door table. The only published test is functional — a folding chair goes in the cabin if it fits safely in an overhead bin or under the seat in front, otherwise it is checked free of charge (Rules 4.1.2, 4.1.10). The notification form asks the passenger for the chair's folded length, width and height.", "src": [] }, "notes": "A companion is mandatory in two published cases (Rules / PRM page): a passenger with simultaneous visual and hearing impairment, and a disabled child under 12. Smartavia may refuse carriage on the basis of a medical examination if flying could worsen the passenger's health or endanger others. Passengers with limited mobility board first and disembark last, are served at check-in without queuing, and — under Article 106.1 of the Russian Air Code, quoted in Rules 9.8.1 — cannot be required to produce documents proving their disability.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No numeric in-cabin limit for a wheelchair. Rules 4.1.2 states only that the aid must have 'dimensions that allow [it] to be safely placed in the aircraft cabin on an overhead bin or under the seat in front of the passenger'. The 40×30×20 cm / 10 kg sizer in Rules 4.1.7 is the ordinary carry-on limit and the mobility aid is an extra item, not measured against it.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Rules 10.5.4. The battery should have vent plugs. It may stay installed if the chair design protects it adequately; it must be removed if it does not, or if the chair cannot be kept upright, and then packed in leak-tight, electrolyte-resistant, tip-protected rigid packaging, upright, with enough absorbent material for the whole electrolyte volume, labelled 'BATTERY, WET, WITH WHEELCHAIR' or 'BATTERY, WET, WITH MOBILITY AID' plus the Corrosive and This-way-up labels. No spare batteries permitted.", "src": [ "s4", "s2" ] }, "non_spillable": { "value": true, "detail": "Rules 10.5.1–10.5.3. Non-spillable (special provision A67, no free liquid), nickel-metal hydride (A199) and dry-charged (A123) batteries are accepted: installed if the chair design protects the battery adequately, with the battery securely attached and electrical circuits insulated; otherwise removed and placed in robust rigid packaging. Spares: no more than one non-spillable, or no more than two NiMH/dry batteries. The wheelchair page adds that the battery must be disconnected and the terminal insulated.", "src": [ "s4", "s2" ] }, "lithium_ion": { "value": true, "detail": "Rules 10.5.5. The battery must pass UN Manual of Tests and Criteria III.38.3. Installed where the chair design protects it adequately (battery protected and securely attached, circuits insulated by the passenger); otherwise removed, protected from damage with terminals protected against short circuit, and carried in the cabin.", "src": [ "s4", "s5" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Smartavia sets no watt-hour cap for a lithium battery that stays installed in the chair — Rules 10.5.5 requires only UN 38.3 compliance, adequate protection by the chair's design, secure attachment and insulated circuits. The lithium-battery leaflet's ban on batteries over 160 Wh expressly excepts 'wheelchairs or similar mobility devices used by passengers with reduced mobility'.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "Rules 10.5.5: 'the removed battery is carried in the aircraft cabin. Its energy capacity must not exceed 300 Wh.' The lithium-battery leaflet says the same: if the device/wheelchair has a removable battery (e.g. a folding chair) 'the battery must be removed and placed in hand luggage (if the energy capacity is not more than 300 Wh)', protected against short circuit by taping the terminal and packed to prevent damage.", "src": [ "s4", "s5" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Rules 10.5.5: 'only one spare battery with an energy capacity of not more than 300 Wh, or two spare batteries, each with an energy capacity not exceeding 160 Wh, is permitted. Carriage is permitted only in the aircraft cabin.' The lithium-battery leaflet repeats the same figures.", "src": [ "s4", "s5" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: one spare of up to 300 Wh OR two spares of up to 160 Wh each, cabin only (Rules 10.5.5). The limit is lower for other chemistries: no more than one spare non-spillable battery (10.5.1), no more than two NiMH or dry batteries (10.5.2–10.5.3), and for a spillable battery 'carriage of spare batteries is not permitted' (10.5.4).", "src": [ "s4", "s5" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the chair's design. Rules 10.5: the battery stays installed 'if the wheelchair design provides adequate battery protection'; it must be removed by the passenger 'if the wheelchair design does not provide adequate battery protection' (and for a spillable battery also if the chair cannot be kept upright). A removed lithium battery goes in the cabin, up to 300 Wh. CAUTION: the PRM page states more simply that lithium-powered chairs 'are transported only in registered baggage… with the battery securely attached to the wheelchair'.", "src": [ "s4", "s5", "s1" ] }, "terminals": { "value": true, "detail": "Rules 10.4: terminals must be protected from short circuits, the aid prepared so it cannot activate unintentionally, and electrical circuits isolated; a removed battery goes in robust rigid packaging. The wheelchair page: the battery must be disconnected, the terminal insulated and the battery securely fastened to the chair. Passengers 'must have with them a set of keys/tools for disconnecting the wheelchair battery terminals'; the handling company can do it on request.", "src": [ "s4", "s2", "s1" ] }, "documentation": { "value": true, "detail": "Advance information is mandatory: Rules 10.3 — the passenger 'must provide the Airline with information in advance about the type of battery installed and the handling procedures', and 'at the Airline's request, the passenger must confirm the battery type and its characteristics'. Carrying the papers is recommended: 'documents for the wheelchair (passport, manufacturer's instructions, etc.)'; the FAQ says 'We recommend carrying the battery passport or instructions specifying its capacity.'", "src": [ "s4", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but only as checked baggage and only with the airline's prior agreement. Rules 10.2: 'Electrically powered wheelchairs are accepted for carriage exclusively as checked baggage at the check-in counter at the departure airport.' 10.3: the passenger 'must provide the Airline with information in advance about the type of battery installed and the handling procedures'. The lithium-battery leaflet's first step is 'Notify the airline and obtain permission for carriage', and the FAQ adds that lithium batteries over 100 Wh 'require special approval'.", "src": [ "s4", "s5", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Smartavia states no weight limit for a powered chair; the notification form only asks for its weight.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. No powered-chair dimension limit and no hold-door table; the notification form asks the passenger for the folded length, width and height instead.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published, and the check-in process points the other way: an electric chair is 'accepted for carriage exclusively as checked baggage at the check-in counter at the departure airport' and 'the passenger will be transported to the aircraft in a wheelchair provided by the airport'. Smartavia does not say where the chair is returned on arrival.", "src": [] }, "notes": "Note a genuine inconsistency between pages. The Rules (s.10.5.5) and the lithium leaflet both allow — indeed require — a removable lithium battery to be taken out and carried in the cabin up to 300 Wh, while the Passengers with limited mobility page says lithium chairs 'are transported only in registered baggage… with the battery securely attached to the wheelchair', and the wheelchair FAQ quotes the general PED thresholds instead ('more than 100 Wh require special approval… up to 160 Wh may be carried in hand luggage'). The Rules and the leaflet are the specific, more recent mobility-aid texts; confirm your own chair with the airline in writing." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Passengers with limited mobility page, 'Onboard': 'A wheelchair for temporary use on board is provided upon request to the flight attendant regarding the need for this service.' No aircraft exceptions are stated.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Smartavia does not describe an accessible or wheelchair-accessible lavatory on any of its aircraft.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Airport assistance is provided free of charge: escort within the airport, help at check-in, security, border and customs, boarding and disembarkation 'including with the use of a special lifting device (ambulift)… for passengers who are unable to move independently', and baggage collection (Rules 9.8.3). Boarding is first and disembarkation last, and an escort service can be ordered at booking, in 'My reservations', via the call centre or the feedback form.", "src": [ "s4", "s1", "s6" ] }, "seating": { "value": "Passenger and companion are seated together free of charge on request; passengers with limited mobility are not seated at emergency exits and must check in at the airport counter", "detail": "Seating FAQ (Russian): Smartavia blocks several seats for PRMs travelling with a companion, asks for a written request naming both passengers plus supporting documents, and states that 'for passengers with reduced mobility and their companions the seat-selection service is provided free of charge — you must not pay for seats'. Online check-in is not available to them; check-in is at the airport desk. Rules 2.5.5 bars from emergency-exit rows any passenger whose physical or mental condition prevents quick action in an evacuation; exit-row and first-row armrests are fixed.", "src": [ "s7", "s4" ] } }, "damage_liability": { "value": "No liability figure is published for mobility aids; if the passenger's own aid is lost or damaged in carriage the airport must supply a wheelchair for temporary use free of charge", "detail": "Rules 9.8.3 requires, without additional charge, 'provision of a wheelchair for temporary use to a passenger with disabilities… in case of delay in delivery to the destination airport or a transit airport of the special mobility aid belonging to the passenger… or in case of loss or damage (spoilage) of this aid during air carriage'. Section 7 of the Rules sets out the claims procedure, but no mobility-aid liability limit or full-value rule was found on the pages checked.", "src": [ "s4" ] }, "aircraft_hold_note": "No hold-door aperture, hold volume or maximum wheelchair size is published. The operative rules are procedural rather than dimensional: an electric wheelchair is 'accepted for carriage exclusively as checked baggage at the check-in counter at the departure airport' (Rules 10.2), and a folding manual chair travels in the cabin only if it has 'dimensions that allow [it] to be safely placed in the aircraft cabin on an overhead bin or under the seat in front of the passenger', otherwise it 'must be checked in as baggage free of charge' (Rules 4.1.2, 4.1.10). Smartavia asks for the chair's folded dimensions on its notification form rather than publishing a limit." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "One of the more complete small-carrier policies: Smartavia publishes a dedicated PRM page, a wheelchair baggage page, a purpose-built wheelchair notification form (weight, folded dimensions, battery type and Wh), and a full ICAO Doc 9284-style battery table in section 10 of its Rules of Carriage, chemistry by chemistry. Headline: chair carried free in excess of the allowance, 48 hours' notice, powered chairs checked at the counter with the airline's prior agreement, removed lithium battery in the cabin up to 300 Wh, one 300 Wh spare or two of 160 Wh, and an on-board wheelchair available on request to the cabin crew. Four things for a human to re-check. (1) The 300 Wh removed/spare figures come from Rules 10.5.5 and the Russian lithium-battery PDF, while the English wheelchair FAQ quotes the general PED thresholds (over 100 Wh needs approval, up to 160 Wh in hand luggage) — the two read very differently to a traveller. (2) The PRM page says lithium chairs travel 'only in registered baggage… with the battery securely attached', which conflicts with the Rules' removal-and-cabin requirement for chairs that do not protect the battery. (3) No liability figure for a damaged mobility aid was found anywhere. (4) The airline is under EU/UK/US sanctions-driven isolation and flies a domestic Russian network; the ru pages are the authoritative text and the English pages are translations that lag them.", "searched_urls": [ "https://smartavia.aero/", "https://www.smartavia.aero/", "https://smartavia.com/", "https://flysmartavia.com/en/faq/categories-passengers/passengers-with-disabilities/support-wheelchair/", "https://flysmartavia.com/en/faq/categories-passengers/passengers-with-disabilities/support-for-passengers-with-disabilities/", "https://flysmartavia.com/en/faq/categories-passengers/passengers-with-disabilities/seats-for-passengers-with-disabilities/", "https://flysmartavia.com/faq/categories-passengers/passengers-with-disabilities/seats-for-passengers-with-disabilities/", "https://flysmartavia.com/en/info/passenger/categories/disabilities/passengers-disabilities/", "https://flysmartavia.com/en/info/passenger/luggage/luggage-rules/personal-vehicles/strollers-and-wheelchairs/", "https://flysmartavia.com/en/info/passenger/luggage/luggage-rules/", "https://flysmartavia.com/en/faq/luggage/carriage-rules/airplane-batteries/", "https://flysmartavia.com/en/rules/", "https://cdn.flysmartavia.com/smart-data/public/site/content/docs/rules/lithium-batteries-ru.pdf", "https://flysmartavia.com/en/info/smartavia/feedback/", "https://flysmartavia.com/en/feedback/", "https://flysmartavia.com/en/info/passenger/luggage/luggage-rules/baggage-situations/damaged-baggage/", "https://flysmartavia.com/en/claims/" ] } }, { "schema_version": "1.1", "slug": "smartlynx-airlines-malta", "name": "SmartLynx Airlines Malta", "iata_code": null, "icao_code": "LYX", "country": "Malta", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": null, "sources": [ { "id": "s1", "title": "IATA member listing — SmartLynx Airlines Malta Limited, ICAO LYX, Malta; website given as www.smartlynx.aero/en", "url": "https://www.iata.org/en/about/members/airline-list/smartlynx-airlines-malta/624/", "retrieved": "2026-07-29", "kind": "regulator" }, { "id": "s2", "title": "SmartLynx Airlines — Special Assistance › Reduced Mobility — Internet Archive snapshot 2025-12-08", "url": "https://web.archive.org/web/20251208224040/https://www.smartlynx.aero/en/passengers/special-assistance/reduced-mobility", "retrieved": "2025-12-08", "kind": "official" }, { "id": "s3", "title": "SmartLynx Airlines — Before the Flight › Transportation of Lithium Batteries (dangerous-goods table) — Internet Archive snapshot 2025-07-14", "url": "https://web.archive.org/web/20250714085714/https://www.smartlynx.aero/en/passengers/before-the-flight/transportation-lithium-batteries", "retrieved": "2025-07-14", "kind": "official" }, { "id": "s4", "title": "SmartLynx Airlines — Baggage Info — Internet Archive snapshot 2025-11-14, eleven months newer than the last English-path capture (2024-12-21). Taken from the /ES/ locale path, which serves the identical English body text; only the page chrome is Spanish. Body text unchanged from the 2024 capture.", "url": "https://web.archive.org/web/20251114144435/https://www.smartlynx.aero/ES/passengers/baggage-info", "retrieved": "2025-11-14", "kind": "official" }, { "id": "s5", "title": "SmartLynx Airlines — About Us (ACMI provider; Latvian, Estonian and Maltese AOCs) — Internet Archive snapshot 2025-10-15, five months newer than the last English-path capture (2025-05-14). Taken from the /de/ locale path, which serves the identical English body text.", "url": "https://web.archive.org/web/20251015012653/https://www.smartlynx.aero/de/about-us", "retrieved": "2025-10-15", "kind": "official" }, { "id": "s6", "title": "SmartLynx Airlines — Contacts (head office, customer support, SmartLynx Airlines Malta office) — Internet Archive snapshot 2024-08-05. Kept deliberately: the newer /ee/contacts capture of 2025-12-05 no longer prints the customer-support telephone number or e-mail address, so it is not an upgrade for what this source backs.", "url": "https://web.archive.org/web/20240805163031/https://www.smartlynx.aero/en/contacts", "retrieved": "2024-08-05", "kind": "official" }, { "id": "s7", "title": "SmartLynx Airlines — Special Assistance index — Internet Archive snapshot 2025-12-08", "url": "https://web.archive.org/web/20251208222931/https://www.smartlynx.aero/en/passengers/special-assistance", "retrieved": "2025-12-08", "kind": "official" } ], "contacts": { "phone": [ { "label": "Customer support (SmartLynx group, Riga) — printed on SmartLynx's own passenger pages. READ THE CAVEAT: taken from an archived snapshot; smartlynx.aero no longer resolves, so this line may be defunct", "number": "+371 60003089", "hours": "Working days 10:00–17:00", "region": "LV", "src": [ "s3", "s6" ] } ], "email": [ { "label": "Customer support — general, not a disability desk. WILL NOT DELIVER: the smartlynx.aero domain returns NXDOMAIN from Google, Cloudflare and Quad9 resolvers (checked 2026-07-29)", "address": "customerservice@smartlynx.aero", "src": [ "s3", "s6" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Reduced mobility (snapshot 8 Dec 2025) — the substantive wheelchair policy", "url": "https://web.archive.org/web/20251208224040/https://www.smartlynx.aero/en/passengers/special-assistance/reduced-mobility", "src": [ "s2" ] }, { "label": "Transportation of lithium batteries (snapshot 14 Jul 2025) — dangerous-goods table including the mobility-aids row", "url": "https://web.archive.org/web/20250714085714/https://www.smartlynx.aero/en/passengers/before-the-flight/transportation-lithium-batteries", "src": [ "s3" ] }, { "label": "Baggage info (snapshot 14 Nov 2025) — special baggage and damage liability", "url": "https://web.archive.org/web/20251114144435/https://www.smartlynx.aero/ES/passengers/baggage-info", "src": [ "s4" ] }, { "label": "Special assistance index (snapshot 8 Dec 2025)", "url": "https://web.archive.org/web/20251208222931/https://www.smartlynx.aero/en/passengers/special-assistance", "src": [ "s7" ] } ], "notes": "Every contact below was published on smartlynx.aero, the site IATA lists for SmartLynx Airlines Malta Limited — but that domain no longer exists in DNS (NXDOMAIN from 8.8.8.8, 1.1.1.1 and 9.9.9.9, checked 2026-07-29), so the e-mail addresses are certainly dead and the phone line may be. Other addresses SmartLynx printed on its contacts page (snapshot 5 Aug 2024): head office SmartLynx Airlines SIA, Mazrudas, Mārupe municipality, LV-2167, Latvia, info@smartlynx.aero; media massmedia@smartlynx.aero; commercial sales@smartlynx.aero. The same page lists \"SmartLynx Airlines Malta — Phoenix Business Centre, 2nd Floor, Old Railway Track, Santa Venera SVN 9022\" as a group office, with no separate Maltese telephone number or e-mail address. No dedicated disability or PRM desk was ever published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"SmartLynx Airlines require information about the need for special assistance at the latest 48 hours before the flight departure\" — listed cases include wanting to be taken to the gate in your own (manual) wheelchair and wanting to bring your own electric/battery-powered wheelchair. The airline also asks to be told at the time of booking.", "src": [ "s2" ] }, "how_to_request": { "value": "Declare it when you book — with SmartLynx and/or your tour operator — and in any case at least 48 hours before departure", "detail": "\"We require information about a passenger travelling with a wheelchair when the trip is booked so that we can properly anticipate the need to provide help.\" Assistance is passed through the reservation system to airline and airport staff. The baggage page adds that for special baggage, which expressly includes \"passengers in wheelchairs\", \"the space must be reserved in advance\" via SmartLynx and/or the tour operator.", "src": [ "s2", "s4" ] }, "fee_charged": { "value": false, "detail": "\"No excess baggage charge is levied for a wheelchair.\"", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. SmartLynx says it \"will transport all equipment that a person with reduced mobility needs for their well-being, provided the passenger informs of such equipment at the time of trip reservation, and we are able to confirm that there is room for the equipment in the hold of the aircraft\" — a hold-space condition, not a stated cap, so this is not recorded as \"no_limit\".", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"It is possible to travel with a wheelchair on SmartLynx Airlines' flights.\" Passengers may be taken to the gate in their own chair — \"manually powered wheelchairs only\" — provided the need is notified at booking and at least 48 h before departure.", "src": [ "s2" ] }, "cabin_stowage": { "value": false, "detail": "\"The passenger's own wheelchair will be stowed in the hold.\" SmartLynx describes no in-cabin stowage for a folding manual chair.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published for arrival. On departure \"the passenger should remain in the wheelchair for as long as possible, preferably up to the door of the aircraft\", but where airport lifts or stairs make that impossible the chair is taken to the baggage hall from check-in. SmartLynx says nothing about where the chair is returned after landing, only that staff help the passenger to the arrivals hall.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published by SmartLynx.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published by SmartLynx; carriage is instead conditioned on the airline confirming there is room in the hold.", "src": [], "basis": null }, "notes": "SmartLynx warns that \"for safety reasons and due to the location of the lifts or stairs in the airport buildings, the wheelchair must be transferred down to the baggage hall at an earlier stage\", in which case the passenger is moved to an airport wheelchair at check-in. Passengers needing assistance are normally boarded before everyone else and disembarked last.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable / not published — SmartLynx states the passenger's own wheelchair travels in the hold.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Mobility aids with spillable batteries are carried only with airline approval, and only in or as checked baggage — not as carry-on (dangerous-goods table row \"Mobility Aids\").", "src": [ "s3" ] }, "non_spillable": { "value": null, "detail": "Not published. SmartLynx's dangerous-goods table has a mobility-aid row only for spillable and lithium batteries; it carries no row for non-spillable (gel / AGM / dry) wheelchair batteries, so nothing is asserted here.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery mobility aids are carried only with airline approval, in or as checked baggage, never as carry-on (same \"Mobility Aids\" row).", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for mobility aids. DELIBERATELY LEFT NULL: the 100 Wh and 100–160 Wh figures on the same page belong to the portable-electronic-device and spare-battery rows, not to the mobility-aids row. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids; SmartLynx does not say whether or when a wheelchair battery must be removed. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. SmartLynx's \"maximum of two spare batteries above 100 Wh but not exceeding 160 Wh, carry-on only\" is a consumer-electronics/medical-device rule and has deliberately not been imported as a wheelchair rule. ICAO/IATA default applies — see global rules.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. SmartLynx's general limits (up to 20 spare batteries of 100 Wh or less, or two of 100–160 Wh, carry-on only) are portable-electronics limits and are not recorded here.", "src": [] }, "removal_required": { "value": null, "detail": "Not published for mobility aids.", "src": [] }, "terminals": { "value": null, "detail": "Not published for mobility aids. SmartLynx requires spare batteries generally to be \"individually protected to prevent short circuits\", but states no wheelchair terminal-insulation or immobilisation requirement.", "src": [] }, "documentation": { "value": null, "detail": "Not published by SmartLynx.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted only with prior airline approval. SmartLynx's dangerous-goods table lists \"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium batteries\" as: airline approval required YES; allowed in or as checked baggage YES; allowed in or as carry-on baggage NO. The reduced-mobility page separately requires at least 48 h notice if you bring your own electric/battery-powered wheelchair.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published by SmartLynx.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published by SmartLynx.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published by SmartLynx. Its reduced-mobility page allows travel to the gate only in \"manually powered wheelchairs\", and says nothing about where a powered chair is taken or returned.", "src": [] }, "notes": "Verbatim dangerous-goods table row: \"Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium batteries — Airline approval is required: YES · Allowed in or as checked baggage: YES · Allowed in or as carry-on baggage: NO.\"" }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. SmartLynx describes boarding by lifting chair at the aircraft door but never mentions an on-board aisle wheelchair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. SmartLynx says only that a passenger who needs help visiting the toilet must travel with an assistant.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Airport and boarding help only: staff assist from check-in to the aircraft and the passenger \"will be assisted or carried in a lifting chair onto the aircraft\". But \"if the passenger needs help in taking medication, eating, visiting the toilet, getting up or communicating in a way that differs from normal, they must be accompanied by a helper/assisting person, because in these instances the airline cannot provide assistance during the flight, except for lifting help at the airport.\"", "src": [ "s2" ] }, "seating": { "value": true, "detail": "\"Passengers with reduced mobility are assigned a seat in advance, which has an armrest that can be raised and is, wherever possible, next to the aisle to enable easier transfer to and from a wheelchair or lifting chair.\" They may not sit at emergency exits, and on a full aircraft must take a window seat so they do not block other passengers.", "src": [ "s2" ] } }, "damage_liability": { "value": "EU limits under Regulation (EC) No 889/2002 amending Regulation (EC) No 2027/97; no mobility-aid-specific rule", "detail": "\"The airline's responsibility for damage that happens to checked baggage is internationally limited accordingly to Regulation (EC) No 889/2002 … amending Council Regulation (EC) No 2027/97.\" SmartLynx disclaims minor damage \"which does not render the baggage unusable\" and lists exclusions (protruding wheels, feet and handles; locks, zips and straps; fragile or sporting equipment; prams and child seats). Wheelchairs are not named in the exclusion list and no full-value mobility-aid waiver is published.", "src": [ "s4" ] }, "aircraft_hold_note": "Carriage of mobility equipment is conditioned on SmartLynx confirming \"that there is room for the equipment in the hold of the aircraft\". Where several wheelchair users are on one flight, SmartLynx says advance notice matters even more \"to ensure that there is definitely enough room in the hold of the aircraft for all of the wheelchairs\", and that \"because of passenger safety, there is a specified number of passengers requiring special assistance that can be taken on to the same flight\" — exceeding it requires clarification of assistants, needs and whether all the wheelchairs can be carried. Fleet described as Airbus A320, A321 and A321F." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/WET-LEASE OPERATOR — read this first. SmartLynx's own words (About Us, snapshot 14 May 2025): \"We are a globally recognized provider of ACMI, cargo and charter services … Operating a fleet of 67 aircraft and Latvian, Estonian, and Maltese Air Operator Certificates (AOC) … SmartLynx is part of Avia Solutions Group.\" On a wet-leased flight the CONTRACTING airline's or tour operator's conditions govern the ticket, and SmartLynx itself repeatedly refers passengers to their tour operator for baggage allowances. Treat everything below as the operating carrier's handling policy, not as the contract you bought. SECOND ATTEMPT (2026-07-29) — this record was previously marked \"unreachable\"; that was partly a search error. The domain really is dead: smartlynx.aero, www.smartlynx.aero, smartlynxairlines.com, smartlynx.eu, smartlynx.lv, fly.smartlynx.aero and smartlynxairlines.aero all return NXDOMAIN from 8.8.8.8, 1.1.1.1 and 9.9.9.9 (checked 2026-07-29); smartlynx.com and smartlynxmalta.com exist but are unrelated parked/lander pages. But the earlier pass concluded the English passenger pages were \"last captured in 2019\" — that came from reading the first row of a collapsed CDX query. In fact the Internet Archive holds captures up to 8 December 2025 for the reduced-mobility and special-assistance pages, 14 July 2025 for the lithium-battery page and 14 November 2025 for the dangerous-materials page, and those are the sources used here. ENTITY CAVEAT, stated plainly: smartlynx.aero was the group site. Its footer reads \"SmartLynx Airlines SIA\" with a Latvian address, and its contacts page lists \"SmartLynx Airlines Malta\" (Phoenix Business Centre, Santa Venera) only as one of the group's offices. This site is nevertheless the website IATA publishes for SmartLynx Airlines Malta Limited, and the About Us page presents the Maltese AOC as part of the same operation, which is why the content has been used — but a wheelchair user should know these words were written for the group, not for the Malta AOC alone. CURRENCY CAVEAT: nothing here is live. The most recent policy snapshot is 8 December 2025 and the site has since disappeared; press reporting (not citable in this dataset) says the SmartLynx group collapsed in late 2025 and the brand was retired, so the Malta AOC may no longer be trading under this name. passenger_service has been left true because no official or regulator source confirming cessation could be found. A human should check the Malta Civil Aviation Directorate AOC register and the IATA member list before relying on this record. THIRD PASS (2026-07-29), freshness re-check of the three oldest citations: the live retry was run again with the upgraded fetcher and failed at the DNS layer, not at a bot wall — smartlynx.aero and www.smartlynx.aero return NXDOMAIN from 8.8.8.8, 1.1.1.1 and the system resolver, the domain has no SOA and no nameservers, and the reader proxy answers HTTP 422 for every path. There is nothing left to fetch live. Two of the three flagged sources were nevertheless pulled forward by searching the archive across SmartLynx's other locale paths, which serve the same English body text: Baggage Info moved from the 2024-12-21 English capture to a 2025-11-14 capture of /ES/passengers/baggage-info (body text identical — same \"passengers in wheelchairs\" special-baggage rule, same Regulation (EC) No 889/2002 liability wording), and About Us from 2025-05-14 to a 2025-10-15 capture of /de/about-us (body text identical). Contacts stays at the 2024-08-05 English capture because the newer 2025-12-05 /ee/contacts capture drops the +371 60003089 number and the customerservice@smartlynx.aero address altogether. No policy value in this record changed. The 14 November 2025 baggage capture is now the freshest evidence here and sits about ten days before the reported group collapse, so it is very likely the last state of the published policy.", "searched_urls": [ "https://www.smartlynx.aero/", "https://www.smartlynx.aero/en", "https://smartlynx.aero/", "https://smartlynx.com/", "https://smartlynxmalta.com/", "https://www.iata.org/en/about/members/airline-list/smartlynx-airlines-malta/624/", "https://web.archive.org/cdx/search/cdx?url=smartlynx.aero*&collapse=urlkey", "https://web.archive.org/cdx/search/cdx?url=smartlynx.aero/en/passengers*&collapse=urlkey", "https://web.archive.org/cdx/search/cdx?url=smartlynx.aero/storage*&collapse=urlkey", "https://web.archive.org/web/20251208224040/https://www.smartlynx.aero/en/passengers/special-assistance/reduced-mobility", "https://web.archive.org/web/20251208222931/https://www.smartlynx.aero/en/passengers/special-assistance", "https://web.archive.org/web/20250714085714/https://www.smartlynx.aero/en/passengers/before-the-flight/transportation-lithium-batteries", "https://web.archive.org/web/20251114135613/https://www.smartlynx.aero/en/passengers/before-the-flight/dangerous-materials", "https://web.archive.org/web/20241221115600/https://www.smartlynx.aero/en/passengers/baggage-info", "https://web.archive.org/web/20251208231630/https://www.smartlynx.aero/en/passengers/before-the-flight/conditions-of-carriage", "https://web.archive.org/web/20251114150114/https://www.smartlynx.aero/en/passengers/before-the-flight/passenger-rights", "https://web.archive.org/web/20250514113910/https://www.smartlynx.aero/en/about-us", "https://web.archive.org/web/20240805163031/https://www.smartlynx.aero/en/contacts", "https://web.archive.org/web/20191019044752/https://www.smartlynx.aero/en/passengers/special-assistance/reduced-mobility", "https://www.smartlynx.aero/en/passengers/baggage-info", "https://www.smartlynx.aero/en/about-us", "https://www.smartlynx.aero/en/contacts", "http://smartlynx.aero/en/passengers/baggage-info", "http://web.archive.org/cdx/search/cdx?url=smartlynx.aero/en/passengers/baggage-info&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=smartlynx.aero/en/about-us&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=smartlynx.aero/en/contacts&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=smartlynx.aero/en/passengers/special-assistance/reduced-mobility&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=smartlynx.aero&matchType=domain&output=json&from=20250101&filter=mimetype:text/html&limit=3000", "https://web.archive.org/web/20251114144435/https://www.smartlynx.aero/ES/passengers/baggage-info", "https://web.archive.org/web/20251015012653/https://www.smartlynx.aero/de/about-us", "https://web.archive.org/web/20251205235732/https://www.smartlynx.aero/ee/contacts" ] } }, { "schema_version": "1.1", "slug": "smartwings", "name": "Smartwings", "iata_code": "QS", "icao_code": "TVS", "country": "Czechia", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.smartwings.com/", "sources": [ { "id": "s1", "title": "How does the carriage of passengers in wheelchairs work? (Health limitations FAQ)", "url": "https://www.smartwings.com/en/how-does-the-carriage-of-passengers-in-wheelchairs-work", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Non standard items — Wheelchairs (spillable, non-spillable and lithium batteries) and lithium battery rules", "url": "https://www.smartwings.com/en/non-standard-items/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Conditions of Carriage — 11.1/11.2 carriage of special needs passengers and passengers with reduced mobility; 15 liability", "url": "https://www.smartwings.com/en/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact — Reservation Centre and contact form", "url": "https://www.smartwings.com/en/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Can I carry batteries? (points to the non-standard items battery rules)", "url": "https://www.smartwings.com/en/can-i-carry-batteries", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Czechia — Reservation Centre (also handles assistance queries and battery approvals)", "number": "+420 284 000 612", "hours": "Daily 08:00–20:00 CET", "region": "CZ", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Contact form — the channel Smartwings names for requesting free wheelchair assistance (min. 48 h before departure)", "url": "https://www.smartwings.com/en/contact-form", "src": [ "s1", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "How does the carriage of passengers in wheelchairs work?", "url": "https://www.smartwings.com/en/how-does-the-carriage-of-passengers-in-wheelchairs-work", "src": [ "s1" ] }, { "label": "Non standard items — wheelchairs and battery rules", "url": "https://www.smartwings.com/en/non-standard-items/", "src": [ "s2" ] }, { "label": "Conditions of Carriage — 11.2 carriage of passengers with reduced mobility", "url": "https://www.smartwings.com/en/conditions-of-carriage", "src": [ "s3" ] } ], "notes": "No dedicated accessibility phone line, email address, TTY or relay service is published — the Reservation Centre number and the general Contact Form are the only channels. If the flight is part of a holiday package the request must go through the tour operator instead, and that operator's price list applies." }, "policy": { "notice_hours": { "value": 48, "detail": "'Passengers using wheelchairs can request our free assistance service via Contact Form no later than 48 hours before departure.' Conditions of Carriage 11.2(b) sets the same deadline for notifying carriage of a personal wheelchair, and 11.1(f) for seating a companion beside you.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Submit the Smartwings Contact Form (or call the Reservation Centre +420 284 000 612) at least 48 h before departure; package-holiday passengers must go through their travel agency", "detail": "'Passengers using wheelchairs can request our free assistance service via Contact Form no later than 48 hours before departure ... If the flight is a part of holiday package from travel agency, please contact the agency to purchase this service. Pricelist of your tour operator will be applied.' Battery-powered aids additionally need approval pre-arranged with the Call Centre.", "src": [ "s1", "s2", "s4" ] }, "fee_charged": { "value": false, "detail": "'Passengers with reduced mobility may request a free wheelchair assistance.' Conditions of Carriage 11.2(b): 'The passenger can carry for free two fully collapsible wheelchairs that are not included in the baggage allowance.' On package holidays the tour operator's own price list applies to the assistance service.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "'The passenger can carry for free two fully collapsible wheelchairs that are not included in the baggage allowance.' A guide dog is also carried on board free of charge.", "src": [ "s3" ] }, "manual": { "allowed": { "value": true, "detail": "'During check-in, personal wheelchairs will be given to the airport staff in order to be located in the cargo compartment of the aircraft.' Two fully collapsible wheelchairs travel free, outside the baggage allowance.", "src": [ "s3", "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Smartwings states personal wheelchairs are handed over at check-in and carried in the cargo compartment; it describes no in-cabin stowage option for a folding chair.", "src": [ "s3" ] }, "gate_delivery": { "value": false, "detail": "'Passengers will be able to pick them up at the destination airport. Airport ground staff will provide assistance to the passengers with moving from the check-in stands to the aircraft and from the aircraft to the baggage claim area after the flight, using a different wheelchair.' Your own chair is returned at baggage claim, not at the aircraft door.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a figure. Conditions of Carriage 11.2(b) requires only that 'the passenger must provide the carrier with information about the size and weight of the wheelchair' so acceptance can be assessed case by case.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Smartwings publishes no maximum wheelchair size and no per-aircraft hold table; instead the passenger must declare the chair's size and weight when notifying carriage, at least 48 h ahead.", "src": [ "s3" ], "basis": null }, "notes": "Wheelchairs, crutches and stretchers are subject to manual security inspection before boarding, and passengers with special needs may not occupy seats near the emergency exits.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "The dangerous-goods page lists aids 'powered by flooded batteries' as hand baggage NOT PERMITTED, hold baggage ON APPROVAL — loaded upright, terminals protected, battery in suitable packaging. Conditions of Carriage 11.2(b) is stricter: 'It is not allowed to carry wheelchairs powered by batteries filled with corrosive substances.' Confirm with the airline before booking.", "src": [ "s2", "s3" ] }, "non_spillable": { "value": "conditional", "detail": "'Battery-operated wheelchairs or other similar mobility aids with non-spillable batteries — carry as hand baggage: NOT PERMITTED; carry as hold baggage: ON APPROVAL.' The aid must be loaded, stored, secured and unloaded upright and the terminals protected against short circuit.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "'Lithium-ion batteries for wheelchairs and other mobility aids — carry as hand baggage: ON APPROVAL; carry as hold baggage: ON APPROVAL.' Batteries 'must comply with the requirements of each of the tests in the UN Manual of Tests and Criteria, Part III, Section 38.3'.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a battery that stays in the chair. Smartwings requires it to be 'securely attached to the wheelchair or mobility aid and disconnected from the electrical circuits according to the manufacturer's instructions'. The 300 Wh cap applies only to a battery that has to be removed.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "'If the battery can be removed and the device does not provide adequate protection for it, it must be removed in accordance with the manufacturer's instructions. The battery to be removed must not exceed 300 Wh. If the device does not provide adequate protection for battery, and the battery exceeds 300 Wh, such device is prohibited.'", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'You may carry a maximum of one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh each.' Removed and spare batteries must be protected against damage and carried as hand baggage in the cabin.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: 'a maximum of one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh each'. Taking two spares means each must be 160 Wh or less. For non-spillable aids, one extra wet non-spillable spare or two dry / NiMH spares may be carried instead.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only when the chair does not shield the battery: 'Remove the battery according to the manufacturer's instructions if the mobility aid does not provide adequate protection.' Adequate protection means the terminals are 'insulated, covered, or enclosed to prevent them from coming into contact with metal objects, conductive surfaces, or other batteries'.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "'Protect the battery terminals to avoid short circuits'; the battery 'must be securely attached to the wheelchair or mobility aid and disconnected from the electrical circuits according to the manufacturer's instructions — for example, disconnect the battery or turn off the main switch'. CoC 11.2(b): the passenger is obliged to disconnect the battery before handover, if possible.", "src": [ "s2", "s3" ] }, "documentation": { "value": true, "detail": "Prior approval must be obtained from the Smartwings Call Centre and 'this authorization must be presented upon request at any time throughout the entire duration of transport'. The passenger must also declare the wheelchair's size and weight. No battery spec sheet or MSDS is specified.", "src": [ "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs and mobility aids are listed as 'ON APPROVAL' for the hold in Smartwings' dangerous-goods table: 'contact Smartwings Call Centre in advance to pre-arrange approval for such items. This authorization must be presented upon request at any time throughout the entire duration of transport.'", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published as a figure; Smartwings assesses each aid from the size and weight the passenger declares at least 48 h before departure.", "src": [ "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Smartwings gives no maximum powered-wheelchair dimensions and no hold-door figures; the aid is approved case by case from the declared size and weight.", "src": [ "s3" ], "basis": null }, "gate_delivery": { "value": false, "detail": "Same as for manual chairs: the chair goes into the cargo compartment at check-in and 'passengers will be able to pick them up at the destination airport', with ground staff using 'a different wheelchair' between the aircraft and baggage claim.", "src": [ "s3" ] }, "notes": "Small electric personal-transport vehicles (hoverboards, mini-Segways, Segways, airwheels, solowheels, e-bikes, rideable suitcases) are banned outright in cabin and hold. Wheelchairs and mobility aids are a separate category and are accepted on approval." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Smartwings says nothing about an on-board aisle wheelchair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "No accessible lavatory is published. Conditions of Carriage 11.2(d) states only that 'some toilets are equipped with handrails, making the use of them easier for passengers with reduced mobility'.", "src": [ "s3" ] }, "transfer_assistance": { "value": "conditional", "detail": "'Cabin crew can help passengers with reduced mobility on the way to and from the toilet but are not authorized to lift passengers from the wheelchair seat or aid at the toilet.'", "src": [ "s3" ] }, "seating": { "value": "Movable armrests on some seats; PRM may not sit near emergency exits; a notified companion is seated adjacent", "detail": "'Some of the seats on board have movable armrests to facilitate movement. If possible, the carrier shall ensure that these seats are available to passengers with reduced mobility.' PRM cannot occupy seats near emergency exits; a companion gets the adjacent seat if notified at least 48 h before departure.", "src": [ "s3" ] } }, "damage_liability": { "value": "1,519 SDR per passenger for destruction, loss, damage or delay of baggage", "detail": "'In the carriage of baggage, the liability of the carrier in the event of destruction, loss, damage or delay shall be limited to 1 519 SDR for each passenger.' Damage to checked baggage must be reported immediately or within 7 days of delivery. No mobility-aid-specific liability rule is published.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Two findings a power-chair user should weigh. First, Smartwings explicitly returns the chair at baggage claim, not at the aircraft door: 'passengers will be able to pick them up at the destination airport', with airport staff moving you in 'a different wheelchair' between aircraft and reclaim. Second, there is a direct contradiction between the two authoritative pages on spillable batteries — the dangerous-goods page carries aids with flooded batteries in the hold ON APPROVAL, while Conditions of Carriage 11.2(b) says 'it is not allowed to carry wheelchairs powered by batteries filled with corrosive substances'. A human should get this resolved in writing before travel. Every battery-powered aid needs Call Centre approval in advance and the authorisation must be producible throughout the journey. No maximum wheelchair size or weight is published at all — the passenger declares the size and weight and Smartwings decides. Package-holiday passengers must route the request through their tour operator, whose price list applies (the airline's own assistance is free). Note also that some flights are operated by Smartwings Hungary Kft., whose Conditions of Carriage differ (they are cited in the fitness-to-fly rules). smartwings.com is behind a Cloudflare challenge that blocks both direct fetches and the r.jina.ai reader proxy; the pages cited were read through Google's translate.goog transport, which serves Smartwings' own English pages verbatim.", "searched_urls": [ "https://www.smartwings.com/en/", "https://www.smartwings.com/en/how-does-the-carriage-of-passengers-in-wheelchairs-work", "https://www.smartwings.com/en/can-i-carry-batteries", "https://www.smartwings.com/en/non-standard-items/", "https://www.smartwings.com/en/conditions-of-carriage", "https://www.smartwings.com/en/contact", "https://www.smartwings.com/en/contact-form", "https://www.smartwings.com/images/predpisy-formulare/en/electronic-devices-and-batteries.pdf" ] } }, { "schema_version": "1.1", "slug": "solomon-airlines", "name": "Solomon Airlines", "iata_code": "IE", "icao_code": "SOL", "country": "Solomon Islands", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flysolomons.com/", "sources": [ { "id": "s1", "title": "Conditions of Carriage (4.4 Specific Needs; 7 Baggage; 15 Liability)", "url": "https://www.flysolomons.com/experience/conditions-of-carriage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage Information — cabin and checked baggage allowances, oversize and bulky items", "url": "https://www.flysolomons.com/experience/baggage-information", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Medical Clearance Requirements", "url": "https://www.flysolomons.com/experience/medical-clearance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Solomon Airlines Medical Travel Clearance Form — Part A, section 5 Assistance Requirements (PDF)", "url": "https://www.flysolomons.com/documents/57/solomon-airlines-medical-travel-clearance-form.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Dangerous Goods Information", "url": "https://www.flysolomons.com/experience/dangerous-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact Us — Reservations, Group Bookings, Baggage Services", "url": "https://www.flysolomons.com/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "About Solomon Airlines — fleet and network", "url": "https://www.flysolomons.com/about", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Delayed / Damaged Baggage Form", "url": "https://www.flysolomons.com/forms/delayed-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Medical Travel Clearance Guidelines (PDF)", "url": "https://www.flysolomons.com/documents/56/solomon-airlines-medical-travel-clearance-guidelines.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Solomon Islands (domestic short code) 177 — Reservations, the channel Conditions of Carriage 4.4 names for limited-mobility requests", "number": "177", "hours": "Monday–Friday 0800–1600, Saturday 0800–1200; closed Sunday and public holidays", "region": "SB", "src": [ "s6", "s1" ] }, { "label": "Solomon Islands — Honiara Travel Centre, Mendana Avenue, Point Cruz", "number": "+677 44999", "hours": "Monday–Friday 0800–1600, Saturday 0900–1200; closed Sunday and public holidays", "region": "SB", "src": [ "s6" ] }, { "label": "Australia — Reservations", "number": "1300 894311", "hours": "Monday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800", "region": "AU", "src": [ "s6" ] }, { "label": "New Zealand — Reservations", "number": "0800 005455", "hours": "Monday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800", "region": "NZ", "src": [ "s6" ] }, { "label": "Vanuatu — Reservations", "number": "+678 29370", "hours": "Monday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800", "region": "VU", "src": [ "s6" ] }, { "label": "Fiji — Reservations", "number": "+679 229 8840", "hours": "Monday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800", "region": "FJ", "src": [ "s6" ] }, { "label": "Papua New Guinea — Reservations", "number": "+675 81114010", "hours": "Monday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800", "region": "PG", "src": [ "s6" ] }, { "label": "International (rest of world) — Reservations", "number": "+61 7 38605883", "hours": "Monday–Saturday from 0800 (24-hour service until Saturday 1800); Sunday 0800–1800", "region": "INT", "src": [ "s6" ] } ], "email": [ { "label": "International Reservations — also the return address for the Medical Travel Clearance Form", "address": "reservations@flysolomons.com", "src": [ "s6", "s4" ] }, { "label": "Solomon Islands Reservations", "address": "177@flysolomons.com.sb", "src": [ "s6" ] }, { "label": "Baggage Services — lost or damaged checked baggage (the channel for a damaged mobility aid)", "address": "baggage.services@flysolomons.com.sb", "src": [ "s6", "s2" ] } ], "web_form": [ { "label": "Delayed / Damaged Baggage Form (records damage type, severity and cost)", "url": "https://www.flysolomons.com/forms/delayed-baggage", "src": [ "s8" ] } ], "relay": [], "policy_pages": [ { "label": "Conditions of Carriage — 4.4 Specific Needs and 15 Liability", "url": "https://www.flysolomons.com/experience/conditions-of-carriage", "src": [ "s1" ] }, { "label": "Medical Clearance Requirements", "url": "https://www.flysolomons.com/experience/medical-clearance", "src": [ "s3" ] }, { "label": "Medical Travel Clearance Form (PDF) — section 5 Assistance Requirements", "url": "https://www.flysolomons.com/documents/57/solomon-airlines-medical-travel-clearance-form.pdf", "src": [ "s4" ] }, { "label": "Baggage Information — weight, oversize and bulky-item rules a checked wheelchair falls under", "url": "https://www.flysolomons.com/experience/baggage-information", "src": [ "s2" ] } ], "notes": "Solomon Airlines publishes no dedicated disability desk, special-assistance email, assistance-request form, TTY or relay service. Conditions of Carriage 4.4 sends everything to Reservations, so the reservations numbers above are the accessibility channel. Damaged baggage must be reported to the airline representative at the airport on arrival, or within 7 days at the latest." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline for mobility aids is published. Conditions of Carriage 4.4 says only 'You must contact Solomon Airlines Reservations prior to travel if you require special assistance because ... you have limited mobility'. The Medical Travel Clearance Form must be returned 'at your earliest convenience prior to the proposed date of travel' — no hours stated. (The 48-hour deadline on the Travel Advice page is for unaccompanied children, not mobility aids.)", "src": [] }, "how_to_request": { "value": "Contact Solomon Airlines Reservations before travel (Solomon Islands 177 / 177@flysolomons.com.sb; international +61 7 38605883 / reservations@flysolomons.com)", "detail": "Conditions of Carriage 4.4 Specific Needs: 'You must contact Solomon Airlines Reservations prior to travel if you require special assistance because ... you have limited mobility'. Where a medical condition is involved the Medical Travel Clearance Form goes to reservations@flysolomons.com. There is no online assistance-request form.", "src": [ "s1", "s4", "s6" ] }, "fee_charged": { "value": null, "detail": "Not published. Solomon Airlines nowhere states that wheelchairs or mobility aids are carried free of charge or outside the baggage allowance. The only free-carriage concession listed is in the cabin: 'A pair of crutches and/or prosthetic device for the passenger's use provided that the passenger is dependent upon them', carried in addition to the cabin allowance. Excess, bulky and oversize charges are published with no mobility-aid exemption.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. Solomon Airlines does not state how many mobility devices a passenger may bring; only infant equipment (cots, prams/strollers, car seats) is listed as free extra carriage.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. Solomon Airlines has no mobility-aid or special-assistance page, and nothing on flysolomons.com states that a passenger's own manual wheelchair will be accepted, checked or carried in the hold. The Medical Travel Clearance Form asks only whether an airport wheelchair is needed 'to the aircraft door/ seat'. Acceptance must be settled with Reservations case by case.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published. No in-cabin stowage of a folding wheelchair is mentioned. The general rule is that 'All cabin baggage must fit under the seat in front of you or in an overhead locker', with domestic economy limited to 5 kg and 105 cm total (48 w + 34 h + 23 d); only crutches and prosthetic devices are named as extra cabin items.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Solomon Airlines says nothing about returning a wheelchair at the aircraft door or jet bridge. Most Solomon Islands domestic ports are apron-boarded turboprop strips, but the airline publishes no delivery-at-aircraft commitment.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published and no mobility-aid exemption from the general cap. The general rule a checked chair falls under is: 'No single item of checked baggage can exceed 32kg', and items over 32 kg 'require air freight'. The domestic economy checked allowance is only 16 kg (30 kg international), so a chair also risks excess-baggage charges on domestic sectors. Confirm with Reservations.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions and no per-aircraft hold-door table are published. The binding general rules are linear-sum, not H/W/L: items over 158 cm (L+W+H) up to 277 cm are 'bulky' and attract a per-port fee (SBD350 Honiara, AUD75 Brisbane, NZD75 Auckland, FJD100 Nadi, VUV5800 Santo/Port Vila, PGK200 Port Moresby); 'Any piece exceeding 277cm (109in) in total dimension must be carried as Freight.' Acceptance 'is subject to any applicable weight and/or aircraft payload restrictions and cannot be guaranteed'.", "src": [], "basis": null }, "notes": "The only length figure Solomon Airlines publishes for the domestic turboprop fleet is a surfboard rule: 'If travelling on domestic aircraft, maximum surfboard bag dimensions must not exceed 213.36cm (7 foot)', against 277 cm (9 ft) internationally, and 'Passengers wishing to travel with longer surfboards on domestic aircraft, must purchase a row (2 seats on Twin Otter) to guarantee the space.' It is a surfboard rule, not a wheelchair rule, but it is the clearest published evidence of how much smaller the Twin Otter / Dash 8 hold is than the A320's.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Solomon Airlines offers no in-cabin wheelchair stowage space or closet. Ordinary cabin baggage is capped at 105 cm total (48 w + 34 h + 23 d) in economy and 115 cm (56 + 36 + 23) in business, and must fit under the seat or in an overhead locker.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Solomon Airlines' Dangerous Goods page does not mention wet/spillable batteries or mobility-aid batteries at all.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. No gel / AGM / sealed lead-acid / dry-cell mobility-aid rule appears on any Solomon Airlines page.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. The Dangerous Goods page names lithium batteries as an everyday item 'that can cause problems' and as a common dangerous good that 'can be carried provided certain requirements have been complied with', but sets out no rule for a lithium-powered mobility aid.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; ICAO/IATA defaults apply by reference only — see the global rules. Solomon Airlines prints no watt-hour figure anywhere on its site: the Dangerous Goods page defers to 'the International Air Transport Association (IATA) Dangerous Goods Regulations' and to the Civil Aviation Safety Authority for detail.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. No removed-battery watt-hour cap appears on any Solomon Airlines page.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. No spare-battery watt-hour cap appears on any Solomon Airlines page.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. Solomon Airlines states no number of spare batteries for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. Solomon Airlines does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published. No terminal-insulation, disconnection or immobilisation instruction for mobility aids is given.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet or MSDS requirement is published. The only related paperwork is medical: '** All electrical medical equipment must be approved' on the Medical Travel Clearance Form, which the treating doctor completes and returns to reservations@flysolomons.com.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Solomon Airlines makes no statement about battery-powered wheelchairs or mobility scooters anywhere on flysolomons.com — not on the Dangerous Goods page, the Baggage page or in the Conditions of Carriage. The Dangerous Goods page says only that 'portable battery powered devices' generally 'can be carried provided certain requirements have been complied with', and refers travellers to the IATA Dangerous Goods Regulations, the Civil Aviation Safety Authority and 'your nearest Solomon Airlines Office'. Written acceptance from Reservations before booking is essential.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids, and no exemption from the general cap: 'No single item of checked baggage can exceed 32kg', with heavier items requiring air freight. A powered chair over 32 kg would have to be negotiated with Reservations or shipped as cargo.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. No powered-chair dimension limit and no per-aircraft hold table exist on flysolomons.com. Only the general bulky/oversize thresholds apply (over 158 cm total = bulky fee; over 277 cm total = must go as freight), and acceptance of oversize items 'is subject to any applicable weight and/or aircraft payload restrictions and cannot be guaranteed'.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Solomon Airlines says nothing about returning a powered chair at the aircraft door.", "src": [] }, "notes": "With no published wheelchair-battery policy, the practical position on the domestic network is unknowable from the website: Solomon Airlines operates one Airbus A320-200 internationally and one Dash 8 plus three Twin Otters domestically, and even ordinary baggage may be offloaded because 'aircraft operational limitations (for example, aircraft weight restrictions caused by unusually strong headwinds or very hot weather) may mean we are unable to carry your baggage on the same flight as you'." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Solomon Airlines makes no statement about an on-board aisle wheelchair on any aircraft. The only cabin-equipment statement of this kind on the site is 'BE AWARE WE ONLY CARRY DEFIBRILLATORS ON OUR A320 AIRCRAFT', which shows equipment differs sharply between the A320 and the domestic Dash 8 / Twin Otter fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. No accessible or wheelchair-accessible lavatory is described for any Solomon Airlines aircraft.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "No crew-provided transfer or personal-care assistance is published; the Medical Travel Clearance Form makes it the doctor's call. It asks '(b) Can the passengers walk up and down stairs' and '(c) Is an escort required inflight to assist with eating, medications and toileting?', and where a medically trained escort is necessary the escort's name, qualifications and booking reference must be supplied. The Travel Clearance Guidelines likewise require an 'escort/carer' for some conditions. A passenger needing in-flight personal care must travel with their own escort.", "src": [ "s4", "s9" ] }, "seating": { "value": null, "detail": "No accessible-seating, movable-armrest or bulkhead policy is published. Conditions of Carriage 4.3 says only 'We will try to accommodate your seating choice, however we do not guarantee any particular seat. We may need to change your seat at any time, even after you have boarded the aircraft'. Prepaid seat selection exists on international flights only.", "src": [] } }, "damage_liability": { "value": "International: Montreal Convention 1999 limit of 1,131 SDR (about AU$1,735) cumulative for checked and cabin baggage. Solomon Islands domestic: USD600 per passenger checked, USD100 cabin", "detail": "'Montreal Convention 1999 - 1,131 SDRs (about AU$1,735) cumulative for both Checked Baggage and Cabin Baggage'; under other conventions '250 francs (about AU$30) for each kilo'. 'Where your travel is wholly within Solomon Islands and is not International Carriage, our liability for loss or damage is limited to USD600 per Passenger for your Checked Baggage and USD100 per Passenger for your Cabin Baggage.' No mobility-aid or full-value rule is published. 'All damaged baggage must be reported to our representative at the airport on arrival', or within 7 days.", "src": [ "s1" ] }, "aircraft_hold_note": "No per-aircraft hold-door or wheelchair-size table is published. Fleet (About page): one Airbus A320-200 'Spirit of Solomons' on international routes, plus one Dash 8 and three Twin Otters for the domestic network. The published constraints a checked chair falls under are: no single item of checked baggage over 32 kg (heavier goes as air freight); over 158 cm total (L+W+H) = bulky-item fee; over 277 cm total = must be carried as freight; 'Acceptance of oversize items is subject to any applicable weight and/or aircraft payload restrictions and cannot be guaranteed'; and the domestic economy checked allowance is 16 kg against 30 kg international. The single published domestic-fleet size figure is the surfboard rule — 213.36 cm (7 ft) maximum on domestic aircraft versus 277 cm (9 ft) internationally, with longer boards requiring the purchase of a row (2 seats on the Twin Otter)." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Solomon Airlines has no accessibility, special-assistance or mobility-aid page. The site map lists every published page and none covers disability; /experience/special-assistance, /experience/accessibility, /experience/reduced-mobility and /experience/disability-assistance all return 404. The 2019–2025 version of the site (archived /plan/baggage and /plan/dangerousgoods) was checked too and also said nothing about wheelchairs, so this is a long-standing gap and not a casualty of the 2026 redesign. Everything a wheelchair user gets is: Conditions of Carriage 4.4 ('contact Solomon Airlines Reservations prior to travel ... you have limited mobility'), the Medical Travel Clearance Form's assistance section (airport wheelchair to door or seat; escort for eating, medications and toileting), and free cabin carriage of crutches or a prosthetic device. Three things to plan around. (1) No watt-hour limits are published anywhere — the Dangerous Goods page carries no battery figures at all and points to the IATA DGR and CASA — so a lithium chair needs written acceptance from Reservations before booking. (2) The general 32 kg per-item checked-baggage cap has no mobility-aid exemption and heavier items 'require air freight'; the domestic checked allowance is 16 kg. (3) Conditions of Carriage 7.2 warns that 'aircraft weight restrictions caused by unusually strong headwinds or very hot weather' may mean baggage travels on the next flight rather than with the passenger — a real risk on Twin Otter island sectors. Medical oxygen is passenger-supplied with a tank not exceeding 5 kg, and defibrillators are carried only on the A320.", "searched_urls": [ "https://www.flysolomons.com/", "https://www.flysolomons.com/site-map", "https://www.flysolomons.com/experience", "https://www.flysolomons.com/experience/medical-clearance", "https://www.flysolomons.com/experience/baggage-information", "https://www.flysolomons.com/experience/baggage-information/excess-baggage-rates", "https://www.flysolomons.com/experience/dangerous-goods", "https://www.flysolomons.com/experience/conditions-of-carriage", "https://www.flysolomons.com/experience/check-in-times", "https://www.flysolomons.com/experience/travel-advices", "https://www.flysolomons.com/experience/prepaid-baggage", "https://www.flysolomons.com/experience/seat-selection", "https://www.flysolomons.com/contact-us", "https://www.flysolomons.com/about", "https://www.flysolomons.com/forms/delayed-baggage", "https://www.flysolomons.com/explore/honiara-international-airport", "https://www.flysolomons.com/explore/cargo-and-freight/specialty-freight", "https://www.flysolomons.com/documents/56/solomon-airlines-medical-travel-clearance-guidelines.pdf", "https://www.flysolomons.com/documents/57/solomon-airlines-medical-travel-clearance-form.pdf", "https://www.flysolomons.com/experience/special-assistance", "https://www.flysolomons.com/experience/accessibility", "https://www.flysolomons.com/experience/reduced-mobility", "https://www.flysolomons.com/experience/disability-assistance", "https://www.flysolomons.com/experience/baggage", "https://www.flysolomons.com/experience/restricted-items", "https://www.flysolomons.com/domestic", "https://www.flysolomons.com/fleet", "https://www.flysolomons.com/plan/baggage-allowance", "https://web.archive.org/web/20250418233957/https://www.flysolomons.com/plan/dangerousgoods", "https://web.archive.org/web/20241007125501/https://www.flysolomons.com/plan/baggage" ] } }, { "schema_version": "1.1", "slug": "somon-air", "name": "Somon Air", "iata_code": "SZ", "icao_code": "SMR", "country": "Tajikistan", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.somonair.com/", "sources": [ { "id": "s1", "title": "Passengers with special needs", "url": "https://www.somonair.com/en/information?data=5&page=1", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "F.A.Q.", "url": "https://www.somonair.com/en/information?page=1&data=31", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Baggage — Conditions of carriage", "url": "https://www.somonair.com/en/information?page=2&data=10", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage — Dangerous goods", "url": "https://www.somonair.com/en/information?page=2&data=12", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contacts", "url": "https://www.somonair.com/en/contacts?data=29", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Пассажиры особых категорий (Russian special-categories page)", "url": "https://www.somonair.com/ru/information?page=1&data=5", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Мусофирони категорияҳои махсус (Tajik special-categories page)", "url": "https://www.somonair.com/tg/information?data=5&page=1", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage — Hand luggage", "url": "https://www.somonair.com/en/information?page=2&data=8", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Tajikistan — Call Center (books special-category passengers)", "number": "+992 44 640 40 49", "hours": null, "region": "TJ", "src": [ "s1", "s5" ] }, { "label": "Tajikistan — Call Center (second line)", "number": "+992 44 640 40 50", "hours": null, "region": "TJ", "src": [ "s1", "s5" ] }, { "label": "Tajikistan — Passenger Service Agents", "number": "+992 44 640 40 51", "hours": null, "region": "TJ", "src": [ "s5" ] }, { "label": "Tajikistan — Complaints Specialist", "number": "+992 44 640 40 71", "hours": null, "region": "TJ", "src": [ "s5" ] } ], "email": [ { "label": "Call Center", "address": "call-center@somonair.com", "src": [ "s5" ] }, { "label": "General support (site footer)", "address": "hi@somonair.com", "src": [ "s5" ] }, { "label": "Complaints Specialist", "address": "claims@somonair.com", "src": [ "s5" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp — Call Center", "detail": "+992 937 777 459 (printed as +(992) 937 77 74 59)", "src": [ "s1", "s5" ] } ], "policy_pages": [ { "label": "Passengers with special needs", "url": "https://www.somonair.com/en/information?data=5&page=1", "src": [ "s1" ] }, { "label": "F.A.Q. (wheelchair questions)", "url": "https://www.somonair.com/en/information?page=1&data=31", "src": [ "s2" ] } ], "notes": "No dedicated disability desk is published. The general Call Center handles special-category bookings, which Somon Air says cannot be made online at all." }, "policy": { "notice_hours": { "value": 48, "detail": "\"The flight of a passenger of a special category must be agreed with the airline at least 48 hours prior to departure.\" Passengers with limited mobility are listed as a special category.", "src": [ "s1" ] }, "how_to_request": { "value": "Book at Somon Air's head office or an authorised agent (not online) and tell the ticket agent; questions to the Call Center", "detail": "\"Ticket issuance for passengers of special categories is possible only at the head office of the company and at sales offices of authorized agents (not online!)\", where the agent checks whether the flight can be accepted.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"For patients and passengers with reduced mobility, medical preparations, folding chair (wheelchair), crutches are carried free of charge and are not included in the free baggage allowance.\" FAQ: \"Is it possible to transport a baby stroller or wheelchair… for free? Yes, transportation is free.\" The two pages disagree about the AIRPORT chair: the FAQ says \"This service is provided free of charge\", the special-categories page (EN/RU/TG) says being taken to baggage reclaim in one \"may be a charge\" depending on destination.", "src": [ "s1", "s2", "s7" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Somon Air lists a folding wheelchair, crutches and medicines as carried free outside the allowance but does not state a number.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Your wheelchair is transported in the baggage compartment of the airplane.\" A folding chair is carried free of charge and outside the baggage allowance.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "\"Crutches, canes and walkers necessary for mobility can be transported in the cabin. Your wheelchair is transported in the baggage compartment of the airplane\" — stated identically on the English, Russian and Tajik pages. Read against that, the Conditions-of-carriage page's looser wording (\"In addition to the free baggage allowance on board, you can optionally take some personal items: … a collapsible wheelchair or crutches (if these items are needed for a passenger)\") is a free-carriage rule, not a cabin-stowage permission.", "src": [ "s1", "s3", "s7", "s8" ] }, "gate_delivery": { "value": "conditional", "detail": "\"After arrival, your wheelchair will be returned either immediately after leaving the airplane or at the baggage claim area\" — Somon Air does not guarantee which, and the Russian and Tajik pages say the same. The FAQ describes only the second outcome: your own chair may be used as far as the aircraft steps, then \"the stroller or wheelchair will be transferred to the luggage compartment for loading… You will be able to get your stroller on the baggage claim tape.\"", "src": [ "s1", "s2", "s7", "s8" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. Somon Air publishes only general free-allowance weights (30 kg business / 20 kg economy), which explicitly do not include the mobility aid.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Somon Air states no size limit for a checked wheelchair.", "src": [], "basis": null }, "notes": "Crutches, canes and walkers may be taken into the cabin; the wheelchair itself always travels in the hold.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; Somon Air says the wheelchair travels in the baggage compartment, so no in-cabin stowage limit is given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for mobility aids. Somon Air's FAQ list of items forbidden in luggage includes \"Caustic substances, mercury, acids, alkalis, liquid battery cells\", and the Dangerous goods page bans \"corrosive or oxidizing materials and substances\" — but neither states any exception, condition or packing rule for a wet-cell wheelchair battery.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published; Somon Air says nothing about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. The word \"lithium\" does not appear anywhere on somonair.com in English, Russian or Tajik: not on the special-categories page, not on the Dangerous goods page, not in the FAQ. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — Somon Air publishes no watt-hour figure of any kind.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — Somon Air publishes no watt-hour figure of any kind.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — Somon Air publishes no watt-hour figure of any kind.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published; Somon Air says nothing about spare batteries for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published; Somon Air gives no instruction about removing a wheelchair battery.", "src": [] }, "terminals": { "value": null, "detail": "Not published; no terminal-insulation or immobilisation instruction appears anywhere on the site.", "src": [] }, "documentation": { "value": null, "detail": "Not published for batteries. Somon Air only requires the special-category booking itself to be agreed with the airline 48 hours ahead through a ticket office.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. The special-categories page (English, Russian and Tajik) refers only to \"your wheelchair\" and never distinguishes a battery-powered chair. The Baggage section has exactly seven pages — Hand luggage, Free baggage allowance, Conditions of carriage, Liquid items, Dangerous goods, Sport equipment, Musical instruments — and all seven were read: none mentions a mobility aid or a battery. The Dangerous goods page lists only weapons, explosives, gases, flammables, corrosives, radioactive, magnetised and poisonous materials. Ask the Call Center before booking.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Somon Air's only statement covers wheelchairs generally: returned \"either immediately after leaving the airplane or at the baggage claim area\". No separate rule for powered chairs is published.", "src": [ "s1" ] }, "notes": "Somon Air publishes no powered-wheelchair or battery policy whatsoever. Its fleet is Boeing 737s operating from Dushanbe and Khujand." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Somon Air instead warns passengers to prepare \"taking into account that it may be difficult or impossible to move around on board the airplane\", which suggests no aisle chair, but it does not say so.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a service. Somon Air states that passengers in a wheelchair \"who are unable to move independently on board\" must travel with an accompanying person who cares for them in flight, or under the Carrier's supervision after filing a written application — identical wording in Russian and Tajik. Crutches, canes and walkers may be kept in the cabin, and passengers are told to keep everything they need in flight in their hand baggage.", "src": [ "s1", "s7", "s8" ] }, "seating": { "value": null, "detail": "Not published — no bulkhead, movable-armrest or seat-restriction rule appears on the site.", "src": [] } }, "damage_liability": { "value": null, "detail": "No figure is published, for mobility aids or for baggage generally. The Conditions of carriage page says only that \"a passenger may declare the value of checked baggage if in excess of applicable limits of liability limitation of the carrier. If the passenger makes such a declaration, he must pay an additional fee\" — without stating what those limits are, and without naming the Montreal or Warsaw Convention. Carriage is stated to follow the legislation of the Republic of Tajikistan and the international acts it recognises.", "src": [ "s3", "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "DEEPENING PASS (2026-07-29, second sweep): the site's whole information tree was enumerated from the nav (information?data=1..14, 24, 31, 32 plus /baggage, /fleets, /contacts, /service-sz) and every Baggage page was opened, in English, Russian and Tajik. There is no mobility-aid page and no battery text anywhere: the word \"lithium\" does not occur on somonair.com in any of the three languages, and the Dangerous goods page is a nine-line list of weapons, explosives, gases, flammables, corrosives, radioactive, magnetised and poisonous materials with no battery clause at all. The Russian and Tajik special-categories pages were read line by line and carry exactly the same text as the English one. Two internal contradictions surfaced: the FAQ says the airport wheelchair service is free while the special-categories page says it \"may be a charge\" depending on the destination; and the Conditions-of-carriage page lists \"a collapsible wheelchair or crutches\" among personal items you may take \"on board\" in addition to the allowance, while the special-categories page says flatly that the wheelchair travels in the baggage compartment. Somon Air has a genuine reduced-mobility page but zero battery content: nothing on lithium watt-hours, spares, terminals or removal, and the dangerous-goods page never mentions mobility aids. The hard part is booking — tickets for special-category passengers cannot be bought online at all, only at the head office or an authorised agent who must first get the flight approved, and the airline reserves the right to refuse. It also refuses stretcher passengers and anyone needing medical oxygen. Airport wheelchair assistance is free (FAQ), but being pushed to baggage reclaim after landing may be chargeable depending on the destination. The Russian and English pages carry the same text; both were read.", "searched_urls": [ "https://www.somonair.com/", "https://www.somonair.com/ru", "https://www.somonair.com/ru/information?page=1&data=5", "https://www.somonair.com/en/information?data=5&page=1", "https://www.somonair.com/en/information?page=1&data=7", "https://www.somonair.com/en/information?page=1&data=31", "https://www.somonair.com/en/information?page=2&data=8", "https://www.somonair.com/en/information?page=2&data=9", "https://www.somonair.com/en/information?page=2&data=10", "https://www.somonair.com/en/information?page=2&data=12", "https://www.somonair.com/en/information?page=2&data=11", "https://www.somonair.com/en/information?page=2&data=13", "https://www.somonair.com/en/information?page=2&data=14", "https://www.somonair.com/en/information?page=1&data=1", "https://www.somonair.com/en/information?page=1&data=2", "https://www.somonair.com/en/information?page=1&data=3", "https://www.somonair.com/en/information?page=1&data=4", "https://www.somonair.com/en/information?page=1&data=6", "https://www.somonair.com/en/information?page=1&data=32", "https://www.somonair.com/en/information?page=6&data=24", "https://www.somonair.com/en/baggage?data=9", "https://www.somonair.com/en/service-sz", "https://www.somonair.com/tg/information?data=5&page=1", "https://www.somonair.com/en/contacts?data=29" ] } }, { "schema_version": "1.1", "slug": "south-african-airways", "name": "South African Airways", "iata_code": "SA", "icao_code": "SAA", "country": "South Africa", "region": "Africa", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flysaa.com/", "sources": [ { "id": "s1", "title": "Special Travelling Assistance", "url": "https://www.flysaa.com/manage-fly/before-flying/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Travelling with a Disability", "url": "https://www.flysaa.com/manage-fly/before-flying/special-assistance/travelling-with-a-disability", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted Baggage Items and Dangerous Goods", "url": "https://www.flysaa.com/manage-fly/baggage/restricted-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Checked Baggage", "url": "https://www.flysaa.com/manage-fly/baggage/checked-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special Baggage (sports equipment, musical instruments)", "url": "https://www.flysaa.com/manage-fly/baggage/checked-baggage/special-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage Policies — SAA Baggage Liability and Conditions", "url": "https://www.flysaa.com/manage-fly/baggage/baggage-policies", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "SAA General Conditions of Carriage for Passengers and Baggage, March 2022 (PDF)", "url": "https://www.flysaa.com/documents/d/south-african-airways/saa-conditions-of-carriage-march-2022", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Contact Us — Customer Support", "url": "https://www.flysaa.com/help/customer-support/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "South African Airways U.S. Customer Commitment (PDF, last updated 4 February 2020)", "url": "https://www.flysaa.com/documents/d/south-african-airways/u-s-customer-commitment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Travelling with Disabilities — SAA's hosted copy of 14 CFR Part 382 (ACAA) (PDF)", "url": "https://www.flysaa.com/documents/d/south-african-airways/travelling-with-disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Delayed & Damaged Baggage", "url": "https://www.flysaa.com/manage-fly/baggage/delayed-and-damaged", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "South Africa & Africa — Global Contact Centre / reservations (the desk SAA names for mobility assistance)", "number": "+27 11 978 1111", "hours": "Daily 06h00–01h00 SAST, including weekends and public holidays", "region": "ZA", "src": [ "s2", "s8" ] }, { "label": "USA — reservation desk printed on the Travelling with a Disability page", "number": "+1 800 722 9675", "hours": null, "region": "US", "src": [ "s2", "s9" ] }, { "label": "United States — Global Contact Centre (number on the current Contact Us page)", "number": "+1 870 617 8342", "hours": "Daily 06h00–01h00 SAST", "region": "US", "src": [ "s8" ] }, { "label": "Canada — Global Contact Centre", "number": "+1 902 612 2438", "hours": "Daily 06h00–01h00 SAST", "region": "CA", "src": [ "s8" ] }, { "label": "United Kingdom — Global Contact Centre", "number": "+44 122 401 5059", "hours": "Daily 06h00–01h00 SAST", "region": "GB", "src": [ "s8" ] }, { "label": "Germany — Global Contact Centre", "number": "+49 699 579 9988", "hours": "Daily 06h00–01h00 SAST", "region": "DE", "src": [ "s8" ] }, { "label": "South Africa — Baggage Services (lost/damaged baggage, incl. a damaged mobility aid)", "number": "+27 11 978 3733", "hours": "Daily 06h00–19h00 SAST", "region": "ZA", "src": [ "s8" ] } ], "email": [ { "label": "SAA Special Bookings / Special Handling — mobility and medical assistance, MEDIF, FREMEC", "address": "specialhandling@flysaa.com", "src": [ "s1", "s2" ] }, { "label": "Dangerous goods desk — battery and restricted-item questions", "address": "dgr@flysaa.com", "src": [ "s3" ] }, { "label": "Baggage Services — damaged or delayed baggage claims", "address": "baggageservices@flysaa.com", "src": [ "s11", "s8" ] }, { "label": "Customer service", "address": "SAAcustomerservice@flysaa.com", "src": [ "s8" ] } ], "web_form": [ { "label": "Medical Information Form (MEDIF) — PDF, completed form emailed to specialhandling@flysaa.com", "url": "https://www.flysaa.com/documents/d/south-african-airways/medical-form-updated-29-may-2024", "src": [ "s1" ] }, { "label": "Frequent Travellers Medical Card (FREMEC) application form — PDF", "url": "https://www.flysaa.com/documents/d/south-african-airways/fremec_application_form", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Special Travelling Assistance (wheelchairs, mobility aids, batteries)", "url": "https://www.flysaa.com/manage-fly/before-flying/special-assistance", "src": [ "s1" ] }, { "label": "Travelling with a Disability", "url": "https://www.flysaa.com/manage-fly/before-flying/special-assistance/travelling-with-a-disability", "src": [ "s2" ] }, { "label": "Restricted Baggage Items and Dangerous Goods (lithium batteries)", "url": "https://www.flysaa.com/manage-fly/baggage/restricted-items", "src": [ "s3" ] }, { "label": "Conditions of Carriage, March 2022 (PDF)", "url": "https://www.flysaa.com/documents/d/south-african-airways/saa-conditions-of-carriage-march-2022", "src": [ "s7" ] } ], "notes": "SAA publishes no TTY, text-relay or WhatsApp channel of its own. Its Travelling with a Disability page reprints the US DOT numbers — 1-800-778-4838 (voice) / 1-800-455-9880 (TTY) and the Aviation Consumer Protection Division on 202-366-2220 (voice) / 202-366-0511 (TTY) — those belong to the Department of Transportation, not to SAA. The USA number differs by page: the disability page prints 1 800 722 9675, Contact Us prints +1 870 617 8342." }, "policy": { "notice_hours": { "value": 72, "detail": "Conditions of Carriage 8.2.15: 'If you need assistance at the airport, please let us know at least 72 hours before the scheduled departure time of your flight.' SAA's consumer pages give a shorter figure — both the Special Assistance and Travelling with a Disability pages say to request mobility assistance at the time of booking or at least 48 hours prior to departure. The stricter published deadline is recorded here.", "src": [ "s7", "s1", "s2" ] }, "how_to_request": { "value": "Tell SAA at the time of booking, or contact your nearest SAA office / the Global Contact Centre (+27 11 978 1111; USA 1 800 722 9675), or email SAA Special Bookings at specialhandling@flysaa.com", "detail": "SAA asks for the type of mobility aid, whether it is collapsible, electric or non-electric, its dimensions in adjusted or disassembled state and its weight, whether a wheelchair is needed in the airport and/or on the aircraft, and whether transfer to the aircraft seat is required. It also says to 'ensure the assistance you requested has been confirmed and authorised by SAA before you arrive at the airport'.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "No charge is published for carrying a mobility aid. SAA's Special Assistance page states both 'You are welcome to check-in 1 wheelchair as part of your free baggage allowance' and, further down, 'Each traveller is entitled to one mobility aid e.g wheelchair, crane, crutches, etc free of charge in addition to their standard baggage allowance' — the two sentences conflict, but neither imposes a fee. A wheelchair used as sports equipment is 'permitted as a free additional piece of baggage'.", "src": [ "s1", "s5" ] }, "devices_per_passenger": { "value": 1, "detail": "'You are welcome to check-in 1 wheelchair… On flights to and from European Union destinations (London, Frankfurt, Munich), 1 further mobility device may be carried free of charge (2 in total).' So one device generally, two only on those named routes. Separately, a wheelchair used as sports equipment is allowed as a free additional piece.", "src": [ "s1", "s5" ] }, "manual": { "allowed": { "value": true, "detail": "'You are welcome to check-in 1 wheelchair as part of your free baggage allowance.' SAA also lists manual mobility aids (wheelchair, crane, crutches) as carried free in addition to the standard allowance. Conditions of Carriage 8.2.12 adds that acceptance for carriage of passengers with reduced mobility is subject to prior arrangement with and approval by SAA.", "src": [ "s1", "s7" ] }, "cabin_stowage": { "value": "conditional", "detail": "Under the heading 'Mobility aids onboard', SAA says each traveller is entitled to one mobility aid (wheelchair, crane, crutches, etc.) free of charge in addition to the standard baggage allowance and that 'These items must be small enough to be stowed without obstruction.' SAA publishes no cabin closet or stowage dimensions, so whether a given folding chair qualifies is decided case by case.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. SAA says only that an airport wheelchair can be provided 'from check-in to the boarding gate, and from the aircraft to the arrivals hall'; it does not say where a passenger's own chair is returned. SAA hosts a copy of 14 CFR Part 382, whose §382.125(c) requires return close to the aircraft door, but SAA makes no such commitment in its own words.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids. SAA's Checked Baggage page says a bag over 32 kg 'must be checked-in as cargo and you'll be charged the applicable SAA Cargo rate', but SAA does not say whether that threshold applies to a wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. SAA asks passengers to supply the dimensions of the mobility aid 'in adjusted or disassembled state' at booking but publishes no maximum size, and gives no hold-door or hold-compartment figures.", "src": [], "basis": null }, "notes": "The general checked-baggage size rules (bags larger than the published conveyor dimensions, sporting equipment over 200 cm going as cargo) are written for ordinary baggage; SAA does not say they apply to wheelchairs.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — SAA states only that a mobility aid carried onboard 'must be small enough to be stowed without obstruction', with no measurements.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. SAA's only mobility-aid battery sentence covers 'Wheelchairs and mobility aids with non spillable wet batteries'; it never says whether a spillable wet battery is accepted or refused.", "src": [] }, "non_spillable": { "value": true, "detail": "'Wheelchairs and mobility aids with non spillable wet batteries. Batteries must not exceed 300wH, if there are two batteries, each battery must not exceed 160wH… Batteries removed from mobility aid must be carried in the passenger cabin.'", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. SAA's wheelchair paragraph addresses only non-spillable wet batteries, and the lithium rules on the Restricted Items page are written for portable electronic devices, spare batteries and power banks, not for wheelchairs. SAA does not say whether a lithium-ion powered chair is accepted.", "src": [] }, "lithium_wh_installed_max": { "value": 300, "detail": "'Batteries must not exceed 300wH, if there are two batteries, each battery must not exceed 160wH.' SAA states this under wheelchairs/mobility aids with non-spillable wet batteries and publishes no separate figure for a lithium-ion chair; it is the only watt-hour cap SAA gives for a mobility-aid battery.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "SAA's mobility-aid cap is written unconditionally, in the same breath as removal: 'Batteries must not exceed 300wH, if there are two batteries, each battery must not exceed 160wH… Batteries removed from mobility aid must be carried in the passenger cabin.' The 300 Wh binds whether the battery stays in the chair or comes out; SAA publishes no separate figure for a removed battery.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'Spare batteries must not exceed 300wH or two spares each 160wH.' Stated for wheelchairs and mobility aids; the general 100 Wh / 160 Wh spare rules on the Restricted Items page are written for portable electronic devices, not mobility aids.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "'Spare batteries must not exceed 300wH or two spares each 160wH' — that is, one spare of up to 300 Wh, or two spares of up to 160 Wh each. The maximum count under any published configuration is two.", "src": [ "s1" ] }, "removal_required": { "value": null, "detail": "SAA does not say the battery must be removed. It states only the consequence if it is: 'Batteries removed from mobility aid must be carried in the passenger cabin.'", "src": [] }, "terminals": { "value": "Spare batteries must be individually protected against short circuit — in original retail packaging, or with the terminals insulated (taped) or each battery in a separate bag or pouch", "detail": "This is SAA's general spare-battery packing rule from the Restricted Items page. SAA publishes no terminal-disconnection, insulation or immobilisation requirement specific to a wheelchair's own battery, and no requirement to immobilise the chair itself.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded. SAA asks only that at booking you state the type of mobility aid, whether it is collapsible/electric/non-electric, and its dimensions in adjusted or disassembled state and weight.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Electric mobility aids are carried: SAA asks at booking whether the aid is 'collapsible, electric or non-electric' and sets battery limits for wheelchairs and mobility aids. Carriage is conditional — assistance must be 'confirmed and authorised by SAA before you arrive at the airport', and Conditions of Carriage 8.2.12 makes acceptance of passengers with reduced mobility 'subject to prior arrangement with and approval by us'.", "src": [ "s1", "s7" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs. SAA's Checked Baggage page says a bag over 32 kg must go as cargo at SAA Cargo rates, but SAA does not state that this applies to a mobility aid.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. SAA asks for the dimensions of the aid 'in adjusted or disassembled state' at booking but sets no maximum and publishes no hold-door figures.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — SAA does not say whether a powered chair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "notes": "SAA gives no aircraft-by-aircraft rules for powered chairs and names no fleet or route exclusions. Its watt-hour figures sit in a single sentence on the Special Assistance page; dgr@flysaa.com is the address SAA gives for anything its Restricted Items page does not cover." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "The two SAA pages disagree. Special Assistance: 'Some of our aircraft are equipped with an onboard wheelchair… please contact an SAA Office to check if the flight you need has one, prior to completing your reservation.' Travelling with a Disability: 'Our fleet… are equipped with: An onboard wheelchair.' Treat availability as flight-specific and confirm before booking.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": true, "detail": "The Travelling with a Disability page states the fleet is equipped with 'A wheelchair friendly toilet'. SAA lists no aircraft exceptions, though its Special Assistance page does qualify on-board wheelchair availability as 'some of our aircraft'.", "src": [ "s2" ] }, "transfer_assistance": { "value": true, "detail": "'Transfer from wheelchair to aircraft seat and vice versa' is one of the services SAA asks you to request at booking, and an on-board wheelchair (where fitted) allows travellers to be escorted to and from the toilets.", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "'We also have seats with movable armrests that facilitate the transfer of a traveller from the onboard wheelchair to the seat and vice versa.' SAA publishes no bulkhead or seat-assignment rule for wheelchair users.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Limited by the Warsaw or Montreal Convention — SDR 22 per kg (Warsaw) or 1,288 SDR (Montreal) for damage to checked baggage; no mobility-aid exception is published", "detail": "Conditions of Carriage 16.4.7 sets those limits and adds that depreciation of 10% per annum, to a maximum of 50%, applies when an item is replaced. The Baggage Policies page repeats that liability 'is limited by the Warsaw convention or Montreal convention, whichever is applicable'. Damage must be reported within 24 hours (domestic) or 7 days (international). SAA publishes no full-value / original-purchase-price rule for wheelchairs of its own, although it hosts a copy of 14 CFR Part 382.", "src": [ "s7", "s6", "s11", "s10" ] }, "aircraft_hold_note": "SAA publishes no hold-door or hold-compartment dimensions and no per-aircraft table; it asks passengers to supply the dimensions of the mobility aid in adjusted or disassembled state at booking." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "flysaa.com intermittently served a 'Site under maintenance' page during research; several pages needed repeated retries before real content rendered, and the baggage URL structure has changed (the old /baggage/restricted-baggage-items-and-dangerous-goods path now 404s; the live page is /baggage/restricted-items). Contradictions inside SAA's own site: (a) notice is 48 h on both special-assistance pages but 72 h in Conditions of Carriage 8.2.15; (b) check-in advice is 2 h domestic / 4 h international on the Special Assistance page but 90 min / 2 h on the Travelling with a Disability page; (c) a checked wheelchair is described both as part of the free baggage allowance and as free in addition to it; (d) the on-board wheelchair is 'some of our aircraft' on one page and fleet-wide on the other; (e) the USA phone number is 1 800 722 9675 on the disability page and +1 870 617 8342 on Contact Us. SAA states it 'is covered by the United States rule for non-discrimination on the basis of disability' and hosts a full copy of 14 CFR Part 382, but publishes no Complaints Resolution Official page or CRO contact — /help/customer-support/disability-assistance 404s — and its U.S. Customer Commitment was last updated 4 February 2020. Nothing about wheelchairs appears in the Conditions of Carriage, the hand-baggage page or the dangerous-goods prohibited list; the only wheelchair battery rules on the whole site are four sentences on the Special Assistance page.", "searched_urls": [ "https://www.flysaa.com/", "https://www.flysaa.com/za/en/home", "https://www.flysaa.com/manage-fly/before-flying/special-assistance", "https://www.flysaa.com/manage-fly/before-flying/special-assistance/travelling-with-a-disability", "https://www.flysaa.com/manage-fly/baggage/restricted-baggage-items-and-dangerous-goods", "https://www.flysaa.com/manage-fly/baggage/restricted-items-and-dangerous-goods", "https://www.flysaa.com/manage-fly/baggage/restricted-items", "https://www.flysaa.com/manage-fly/baggage/baggage-policies", "https://www.flysaa.com/manage-fly/baggage/checked-baggage", "https://www.flysaa.com/manage-fly/baggage/special-baggage", "https://www.flysaa.com/manage-fly/baggage/checked-baggage/special-baggage", "https://www.flysaa.com/manage-fly/baggage/delayed-and-damaged", "https://www.flysaa.com/manage-fly/baggage/hand-baggage", "https://www.flysaa.com/travel-smart-with-lithium-batteries", "https://www.flysaa.com/sitemap.xml", "https://www.flysaa.com/help/legal/conditions-of-contract", "https://www.flysaa.com/help/customer-support/contact-us", "https://www.flysaa.com/help/customer-support/disability-assistance", "https://www.flysaa.com/compliments-complaints", "https://www.flysaa.com/documents/d/south-african-airways/saa-conditions-of-carriage-march-2022", "https://www.flysaa.com/documents/d/south-african-airways/u-s-customer-commitment", "https://www.flysaa.com/documents/d/south-african-airways/travelling-with-disabilities", "https://www.flysaa.com/documents/d/south-african-airways/medical-form-updated-29-may-2024", "https://www.flysaa.com/documents/d/south-african-airways/fremec_application_form" ] } }, { "schema_version": "1.1", "slug": "southwest-airlines", "name": "Southwest Airlines", "iata_code": "WN", "icao_code": "SWA", "country": "United States", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.southwest.com", "sources": [ { "id": "s1", "title": "I am bringing my own wheelchair or mobility aid", "url": "https://support.southwest.com/helpcenter/s/article/I-am-bringing-my-own-wheelchair-or-mobility-aid", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Battery-powered wheelchairs and mobility aids", "url": "https://support.southwest.com/helpcenter/s/article/Battery-powered-wheelchairs-and-mobility-aids", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Manual wheelchairs and mobility aids", "url": "https://support.southwest.com/helpcenter/s/article/Manual-wheelchairs-and-mobility-aids", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "What do I do if my wheelchair or mobility aid is delayed or damaged?", "url": "https://support.southwest.com/helpcenter/s/article/What-do-I-do-if-my-wheelchair-or-mobility-aid-is-delayed-or-damaged", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Customer accessibility rights (Complaints Resolution Officials)", "url": "https://support.southwest.com/helpcenter/s/article/Customer-accessibility-rights", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Southwest Airlines Contract of Carriage (56th Revised, 07/16/2026)", "url": "https://www.southwest.com/swa-resources/pdfs/corporate-commitments/contract-of-carriage.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Southwest Airlines Customer Service Plan", "url": "https://www.southwest.com/swa-resources/pdfs/corporate-commitments/customer-service-plan.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Wheelchair / Mobility Aid Information Form (PDF)", "url": "https://www.southwest.com/swa-resources/pdfs/customer_service/Wheelchair-Mobility-Aid-Info-Form.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "I need another type of disability-related assistance", "url": "https://support.southwest.com/helpcenter/s/article/I-need-another-type-of-disability-related-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "I need a specific seat to accommodate a disability", "url": "https://support.southwest.com/helpcenter/s/article/disability-seating", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Disability-Related Accommodations (Help Center)", "url": "https://support.southwest.com/helpcenter/s/pathway/a1F5G00000cLOqhUAG/disabilityrelated-accommodations", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Can Southwest help me into my seat (lift and transfer)?", "url": "https://support.southwest.com/helpcenter/s/article/Can-Southwest-help-me-into-my-seat-lift-and-transfer", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "I need information about preboarding for Customers with disabilities", "url": "https://support.southwest.com/helpcenter/s/article/preboarding", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "What are the passenger seat specifications (seat width/pitch, etc.) on Southwest aircraft?", "url": "https://support.southwest.com/helpcenter/s/article/airplane-specifications", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United States — Southwest Airlines, disability assistance information line 1-800-I-FLY-SWA", "number": "+1 800 435 9792", "hours": null, "region": "US", "src": [ "s7" ] }, { "label": "United States — TTY", "number": "+1 800 533 1305", "hours": null, "region": "US", "src": [ "s7" ] } ], "email": [], "web_form": [ { "label": "Wheelchair / Mobility Aid Information Form (PDF) — complete and hand to the agent at check-in", "url": "https://www.southwest.com/swa-resources/pdfs/customer_service/Wheelchair-Mobility-Aid-Info-Form.pdf", "src": [ "s1", "s2", "s8" ] } ], "relay": [ { "label": "TTY", "detail": "TTY at 1 (800) 533-1305, listed in Southwest's Customer Service Plan as a channel for disability assistance information", "src": [ "s7" ] } ], "policy_pages": [ { "label": "Disability-Related Accommodations (hub)", "url": "https://support.southwest.com/helpcenter/s/pathway/a1F5G00000cLOqhUAG/disabilityrelated-accommodations", "src": [ "s11" ] }, { "label": "I am bringing my own wheelchair or mobility aid", "url": "https://support.southwest.com/helpcenter/s/article/I-am-bringing-my-own-wheelchair-or-mobility-aid", "src": [ "s1" ] }, { "label": "Battery-powered wheelchairs and mobility aids", "url": "https://support.southwest.com/helpcenter/s/article/Battery-powered-wheelchairs-and-mobility-aids", "src": [ "s2" ] }, { "label": "Customer accessibility rights / CRO", "url": "https://support.southwest.com/helpcenter/s/article/Customer-accessibility-rights", "src": [ "s5" ] } ], "notes": "Southwest publishes no dedicated disability desk number: the Customer Service Plan lists 1-800-I-FLY-SWA (1-800-435-9792) and TTY 1-800-533-1305 as the channels for disability assistance information. Complaints Resolution Officials are staffed at every airport; you may ask any uniformed Southwest employee at the airport, or ask by phone, and Southwest says it will promptly provide a CRO in person or by telephone." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline is published for carrying a wheelchair — Southwest says you \"can\" tell them in advance by managing your reservation online or calling. Separately, for a disability seating accommodation it recommends calling no later than 24 hours before the original scheduled departure.", "src": [ "s1", "s10" ] }, "how_to_request": { "value": "Add the request in Manage Reservation online, or call 1-800-I-FLY-SWA; self-identify to a Southwest employee on arrival at the airport, at any connection point and on landing", "detail": "Southwest: \"You can tell us in advance if you'll be bringing your own wheelchair by managing your reservation or calling us.\" At the airport, identify yourself and the type of assistance you require to a Southwest Employee when you arrive, at any connection points, and when you land. The Customer Service Plan lists 1-800-I-FLY-SWA (1-800-435-9792) and TTY 1-800-533-1305 as the disability-information channels.", "src": [ "s1", "s7", "s9" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs and mobility aids checked by Customers with disabilities are exempt from our standard checked baggage fees.\" The Contract of Carriage adds that assistive devices are carried free of charge with no oversize or excess weight charges, and in the cabin in addition to the carry-on allowance.", "src": [ "s1", "s6" ] }, "devices_per_passenger": { "value": null, "detail": "Southwest does not publish a number of mobility devices carried free per passenger. The Contract of Carriage says assistive devices may be carried in the cabin in addition to the carry-on allowance and are otherwise checked free of charge. Onboard, each plane's compartment stows \"at least one standard-size, adult, collapsible wheelchair\" first come, first served — a floor for that compartment, not a stated per-passenger cap.", "src": [ "s3", "s6" ] }, "manual": { "allowed": { "value": true, "detail": "\"We are happy to take care of your manual or battery-powered wheelchair or mobility aid during your travel.\" A manual chair may be checked at the ticket counter or gate, but Southwest suggests bringing it into the cabin if it can be stowed safely.", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": true, "detail": "\"Each plane has a wheelchair storage compartment to stow at least one standard-size, adult, collapsible wheelchair on a first-come, first-served basis.\" Wheelchairs have priority over other mobility aids; if the compartment is occupied or the device will not fit, it is checked.", "src": [ "s3" ] }, "gate_delivery": { "value": true, "detail": "\"You can retrieve your device at the gate or baggage claim after landing.\" Tell an employee which you prefer when checking the device; for jet-bridge return, identify yourself to a flight attendant or station employee in the gate area on landing.", "src": [ "s3" ] }, "max_weight_kg": { "value": 226.8, "detail": "\"Wheelchairs and devices exceeding 500 pounds will not be accepted for travel\" (226.8 kg). The Contract of Carriage repeats the 500 lb assistive-device cap.", "src": [ "s1", "s6" ] }, "max_dimensions": { "height_cm": 86.4, "width_cm": 114.3, "length_cm": 114.3, "detail": "\"Wheelchairs and devices with a height that exceeds 34 inches or a width or depth that exceeds 45 inches with parts removed/modified will not be accepted for travel\" — 34 in = 86.4 cm height, 45 in = 114.3 cm width or depth (effective 25 September 2025; also in the Contract of Carriage, and on Southwest's own form as \"45\" W x 34\" H and 500 lbs\"). Southwest separately notes that because the cargo compartment doors are 48 in wide x 35 in high, some devices may still not fit.", "src": [ "s1", "s2", "s6", "s8" ], "basis": "max_device" }, "notes": "When a wheelchair or scooter is checked, Southwest sends a text or email notification when the device is loaded onto the aircraft and when it is unloaded, using the contact details on the booking.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No numeric in-cabin closet dimensions published — Southwest states only that the onboard compartment holds at least one standard-size adult collapsible wheelchair.", "src": [ "s3" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "\"If a wheelchair or mobility aid is powered by a spillable wet cell battery, the battery will be removed and placed in a protective battery box.\" It travels as a checked item and you must provide battery-removal instructions. A spare spillable wet cell battery is not allowed.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "May remain installed if securely attached to the device, protected from short circuiting, and the device can protect itself from unintentional activation. Otherwise it must be checked in strong rigid packaging marked \"Nonspillable\", \"Nonspillable Battery\" or \"Not Restricted\" with terminals protected. One spare non-spillable battery, also as a checked item.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "\"All lithium-ion powered mobility aids (wheelchair/scooters) must have the battery removed, and the battery must be transported separately as carryon baggage in the Passenger cabin\" — and \"the battery must be easily removeable without the use of tools\", so a chair with a non-removable lithium battery cannot be carried.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not applicable / not published: Southwest requires every lithium-ion mobility aid battery to be removed and carried in the cabin, so no installed-battery watt-hour allowance exists.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"There is a single battery size limit of 300 watt-hours (Wh). If the device uses two batteries, each battery cannot exceed 160 Wh.\" The removed battery does not count toward the carry-on or personal item allowance.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You can have one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh each. All spare batteries must be transported in carryon baggage.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "One spare lithium-ion battery up to 300 Wh, or two spares of up to 160 Wh each, all carried in the cabin. One spare non-spillable battery, carried as a checked item. No spare spillable wet cell battery is allowed.", "src": [ "s2" ] }, "removal_required": { "value": true, "detail": "Lithium-ion: always — must be removed without tools and carried in the cabin. Spillable wet cell: removed and boxed by Southwest. Non-spillable: may stay installed if securely attached and protected.", "src": [ "s2" ] }, "terminals": { "value": "Battery terminals must be protected from short-circuiting; the device must be able to prevent unintentional activation", "detail": "Terminals must be protected from short circuiting for removed lithium and non-spillable batteries. Southwest's form notes the power source must be isolatable — key turned off and removed, power switch secured \"Off\", or quick disconnection of the controls.", "src": [ "s2", "s8" ] }, "documentation": { "value": "Legible English battery label with no sign of defect, damage or leaking; Wheelchair / Mobility Aid Information Form recommended", "detail": "A Southwest customer service agent inspects the device and battery at the ticket or gate counter to confirm the label is legible, in English and shows no defect, damage or leaking. Southwest suggests printing and completing its Wheelchair / Mobility Aid Information Form (brand, model, weight, battery type, removable parts) and presenting it at check-in.", "src": [ "s2", "s8" ] } }, "allowed": { "value": true, "detail": "Battery-powered wheelchairs and mobility aids are carried, stowed securely in the cargo compartment and transported upright to protect the controls and wheels. The device must be inspected by a Southwest customer service agent at the ticket counter or departure gate. Same 500 lb / 34 in height / 45 in width-or-depth limits apply.", "src": [ "s2" ] }, "max_weight_kg": { "value": 226.8, "detail": "\"Wheelchairs and devices exceeding 500 pounds will not be accepted for travel\" (226.8 kg).", "src": [ "s2", "s6" ] }, "max_dimensions": { "height_cm": 86.4, "width_cm": 114.3, "length_cm": 114.3, "detail": "From 25 September 2025, devices over 34 in (86.4 cm) high or over 45 in (114.3 cm) wide or deep — with parts removed/modified — are not accepted. Cargo compartment doors measure 48 in wide x 35 in high, so some devices still will not fit.", "src": [ "s2", "s6" ], "basis": "max_device" }, "gate_delivery": { "value": true, "detail": "\"You can retrieve your device at the gate or baggage claim after landing.\" State your preference when checking the device; for jet-bridge return, identify yourself to a flight attendant or station employee at the gate on arrival.", "src": [ "s2" ] }, "notes": "Removable parts of the wheelchair are recommended to be stowed in the overhead bins or under a seat. An assistive device battery carried in the cabin does not count toward the carry-on or personal item allowance." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Southwest: \"assistance to and from the lavatory (but not inside the lavatory) during the flight is available using an onboard wheelchair. Please inform a Flight Attendant if you need assistance.\" Separately, \"a small wheelchair that can fit down the aircraft aisle is available at every gate\" for lift and transfer.", "src": [ "s12" ] }, "accessible_lavatory": { "value": null, "detail": "Not published: Southwest's aircraft page lists only the number of lavatories per 737 model (one forward / one rear on the -700; one forward / two rear on the -800 and MAX 8) and says nothing about an accessible lavatory.", "src": [ "s14" ] }, "transfer_assistance": { "value": true, "detail": "Lift and transfer happens at the gate: notify a Customer Service Agent before boarding; a gate aisle chair and a Passenger Transfer Kit (slide board, transfer sling) are used. \"Flight Attendants do not provide lift/transfer assistance onboard\", but they help you move through the cabin and to or from the lavatory using an onboard wheelchair (not inside it), brief you individually and stow mobility aids. No custodial care; a safety assistant is required where a mobility impairment prevents self-assisted evacuation.", "src": [ "s9", "s12" ] }, "seating": { "value": true, "detail": "A seat that accommodates a disability may be selected at booking; if not, Southwest \"recommend[s] calling us after booking and no later than 24 hours before your flight's original scheduled departure\". Movable aisle armrests: all rows on the 737-700, all rows except the front bulkhead on the 737-800 / MAX 8. Preboarding is available to customers who self-identify at the gate as needing extra time or assistance to board, stow accessibility equipment or be seated, plus one travel companion.", "src": [ "s10", "s13", "s14" ] } }, "damage_liability": { "value": "Original purchase price of the assistive device (14 CFR § 382.131) plus reasonable expenses; the $4,700 baggage cap does not apply to mobility aids", "detail": "Contract of Carriage: \"Southwest's liability with respect to damage to or loss of mobility and other assistive devices shall not exceed the documented original purchase price of the assistive device pursuant to 14 CFR § 382.131\", plus reasonable expenses caused by the loss, damage or delay. Wheelchairs are expressly excluded from the $4,700 general baggage limit. Southwest also offers a loaner wheelchair or scooter with customisations, and a choice of repair vendor.", "src": [ "s4", "s6" ] }, "aircraft_hold_note": "Southwest's all-Boeing-737 fleet has cargo compartment doors measuring 48 inches wide x 35 inches high (121.9 x 88.9 cm); devices over 34 in (86.4 cm) high or 45 in (114.3 cm) wide/deep, or over 500 lb (226.8 kg), are refused. Devices are carried upright to protect controls and wheels." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Southwest's disability content lives on a Salesforce Lightning help centre that returns only a JS shell to reader proxies; the article text was obtained by requesting support.southwest.com with a crawler user agent, which Southwest serves server-side rendered. The 34 in / 45 in device size caps took effect 25 September 2025 and are now also in the Contract of Carriage. Southwest publishes no dedicated accessibility phone line — the general 1-800-I-FLY-SWA number and a TTY line are the published channels. Southwest DOES publish that an onboard wheelchair is used for in-flight lavatory assistance and that a gate aisle chair plus a Passenger Transfer Kit are available for lift and transfer (Flight Attendants do not lift/transfer onboard); it publishes lavatory counts per 737 model but nothing about an accessible lavatory.", "searched_urls": [ "https://www.southwest.com/help/booking/customers-with-disabilities", "https://www.southwest.com/help/accessible-travel-assistance", "https://www.southwest.com/help/accessible-travel-assistance/wheelchairs-and-mobility-aids", "https://www.southwest.com/sitemap.xml", "https://support.southwest.com/helpcenter/s/pathway/a1F5G00000cLOqhUAG/disabilityrelated-accommodations", "https://support.southwest.com/helpcenter/s/article/I-am-bringing-my-own-wheelchair-or-mobility-aid", "https://support.southwest.com/helpcenter/s/article/Battery-powered-wheelchairs-and-mobility-aids", "https://support.southwest.com/helpcenter/s/article/Manual-wheelchairs-and-mobility-aids", "https://support.southwest.com/helpcenter/s/article/What-do-I-do-if-my-wheelchair-or-mobility-aid-is-delayed-or-damaged", "https://support.southwest.com/helpcenter/s/article/Customer-accessibility-rights", "https://support.southwest.com/helpcenter/s/article/I-need-wheelchair-assistance-at-the-airport", "https://support.southwest.com/helpcenter/s/article/I-need-another-type-of-disability-related-assistance", "https://support.southwest.com/helpcenter/s/article/disability-seating", "https://support.southwest.com/helpcenter/s/article/preboarding", "https://support.southwest.com/helpcenter/s/article/Can-Southwest-help-me-into-my-seat-lift-and-transfer", "https://support.southwest.com/helpcenter/s/article/airplane-specifications", "https://support.southwest.com/helpcenter/s/article/What-items-are-not-accepted-as-mobility-aids", "https://support.southwest.com/helpcenter/s/contact-us", "https://www.southwest.com/swa-resources/pdfs/corporate-commitments/contract-of-carriage.pdf", "https://www.southwest.com/swa-resources/pdfs/corporate-commitments/customer-service-plan.pdf", "https://www.southwest.com/swa-resources/pdfs/customer_service/Wheelchair-Mobility-Aid-Info-Form.pdf" ] } }, { "schema_version": "1.1", "slug": "southwind-airlines", "name": "Southwind Airlines", "iata_code": "2S", "icao_code": "STW", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://southwindairlines.com", "sources": [ { "id": "s1", "title": "Dangerous goods in baggage — “Wheelchairs or battery-powered walking devices” row (Internet Archive snapshot 2025-11-14)", "url": "https://web.archive.org/web/20251114115348/https://southwindairlines.com/en/baggage/dangerous-baggage", "retrieved": "2025-11-14", "kind": "official" }, { "id": "s2", "title": "Passengers with disabilities (Internet Archive snapshot 2026-01-16)", "url": "https://web.archive.org/web/20260116224248/https://southwindairlines.com/en/disabilities", "retrieved": "2026-01-16", "kind": "official" }, { "id": "s3", "title": "Contacts — passenger call centre and support portal (Internet Archive snapshot 2025-12-12)", "url": "https://web.archive.org/web/20251212163632/https://southwindairlines.com/en/contacts", "retrieved": "2025-12-12", "kind": "official" }, { "id": "s4", "title": "Company overview — fleet of 12 A330/A321/B777/B737-8 MAX aircraft (Internet Archive snapshot 2026-03-17)", "url": "https://web.archive.org/web/20260317091653/https://southwindairlines.com/en/about-company", "retrieved": "2026-03-17", "kind": "official" }, { "id": "s5", "title": "Türkiye DGCA (SHGM) — SHT-ENGELSİZ, Engelli veya Hareket Kabiliyeti Kısıtlı Hava Yolu Yolcuları Talimatı (instruction on disabled and reduced-mobility air passengers), 24/11/2015, binding on Turkish operators", "url": "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "retrieved": "2026-07-29", "kind": "regulator" }, { "id": "s6", "title": "Türkiye DGCA (SHGM) — Yolcu Hakları / Passenger Rights: SHY-YOLCU regulation, complaint procedure and the kdmerp.shgm.gov.tr complaint system", "url": "https://web.shgm.gov.tr/tr/yolcu-haklari/7005-index", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Passenger call centre — approval for wheelchairs and battery-powered devices is given here", "number": "+90 850 283 27 89", "hours": null, "region": "TR", "src": [ "s3" ] }, { "label": "Türkiye — Antalya office", "number": "+90 242 505 53 00", "hours": null, "region": "TR", "src": [ "s3" ] } ], "email": [ { "label": "Ground operations", "address": "groundops@southwindairlines.com", "src": [ "s3" ] }, { "label": "Lost and found / damaged baggage claims", "address": "lost-found@southwindairlines.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Passenger support portal", "url": "https://help.southwindairlines.com", "src": [ "s3" ] }, { "label": "Türkiye DGCA (SHGM) passenger-complaint system (kdmerp.shgm.gov.tr); SHGM call centre 444 60 01", "url": "https://kdmerp.shgm.gov.tr", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Dangerous goods in baggage — wheelchairs and battery-powered walking devices (archive snapshot 2025-11-14)", "url": "https://web.archive.org/web/20251114115348/https://southwindairlines.com/en/baggage/dangerous-baggage", "src": [ "s1" ] }, { "label": "Passengers with disabilities (archive snapshot 2026-01-16)", "url": "https://web.archive.org/web/20260116224248/https://southwindairlines.com/en/disabilities", "src": [ "s2" ] }, { "label": "Türkiye DGCA (SHGM) — SHT-ENGELSİZ, the national instruction on disabled and reduced-mobility air passengers that binds Southwind (live PDF)", "url": "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "src": [ "s5" ] }, { "label": "Türkiye DGCA (SHGM) — Yolcu Hakları / Passenger Rights and how to escalate a complaint against a Turkish carrier (live)", "url": "https://web.shgm.gov.tr/tr/yolcu-haklari/7005-index", "src": [ "s6" ] } ], "notes": "Southwind publishes no dedicated accessibility desk, disability email or relay service. The passenger call centre (+90 850 283 27 89) is the channel that has to approve carriage of a wheelchair or battery-powered walking device, and help.southwindairlines.com is the written support portal. Re-checked 29 July 2026: southwindairlines.com, www.southwindairlines.com, help.southwindairlines.com and southwindairlines.com.tr all still fail to respond (TLS handshake timeout on https, HTTP 504 on http, reader proxy HTTP 422), so these numbers come from an Internet Archive snapshot of Southwind's own contacts page dated 12 December 2025 — verify them before travelling. The SHGM links are the live regulator fallback." }, "policy": { "notice_hours": { "value": null, "detail": "Southwind publishes no deadline of its own — only that call-centre approval is required — so no value is asserted. As a legal backstop SHT-ENGELSIZ guarantees the Annex-1 assistance only where the passenger notified the carrier 'ucagin kalkis saatinden en az 48 (kirk sekiz) saat oncesinde' (at least 48 hours before departure), and arranges carriage of an electric wheelchair 'ucustan en az 48 saat oncesi bildirilmesi kosuluyla'. That is the regulator's floor; Southwind may demand more.", "src": [ "s5" ] }, "how_to_request": { "value": "Call the Southwind Airlines call centre — “Southwind Airlines call center approval is required” for wheelchairs and battery-powered walking devices", "detail": "The dangerous-goods table marks the “Wheelchairs or battery-powered walking devices” row with “Southwind Airlines call center approval is required.” The contacts page gives the passenger call centre as +90 850 283 27 89 and the written channel as help.southwindairlines.com.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": null, "detail": "Southwind itself does not say, so no value is asserted. As a legal backstop SHT-ENGELSIZ Art. 11(1) requires a Turkish carrier to provide the Annex-1 assistance 'ek ucret, rapor/belge vs. talep etmeksizin' — without demanding an extra fee or documents — and Annex-1 includes carriage of the mobility aid. Carriage should therefore be free by regulation, but Southwind publishes no mobility-aid charge, and no fee position, of its own.", "src": [ "s5" ] }, "devices_per_passenger": { "value": null, "detail": "Not published by Southwind, so no value is asserted. As a legal backstop SHT-ENGELSIZ Annex-1 states 'Tibbi malzemeler haricinde, her bir engelli veya hareket kisitliligi bulunan kisi basina elektrikli sandalye dahil olmak uzere en fazla 2 adet hareket etme yetenegi saglayan ekipmanin tasinmasina izin verilir' — apart from medical equipment, up to 2 mobility items per disabled passenger, an electric chair included. That is the regulator's floor, not Southwind's published policy.", "src": [ "s5" ] }, "manual": { "allowed": { "value": null, "detail": "Not published separately. Southwind’s dangerous-goods row is headed “Wheelchairs or battery-powered walking devices” but its text describes only battery-powered chairs; there is no statement covering an unpowered manual chair.", "src": [] }, "cabin_stowage": { "value": "conditional", "detail": "“If the device is foldable, it is allowed to take it on board the aircraft.” This sits in the “Wheelchairs or battery-powered walking devices” row, whose hand-luggage column simultaneously reads “Not allowed” and which requires Southwind call-centre approval — so treat in-cabin carriage of a folded chair as something to clear with the call centre, not as a guarantee.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — Southwind states no maximum wheelchair size.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Southwind says a foldable device may be taken on board but gives no dimensions.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Southwind names only “non-spillable helium or lithium” wheelchair batteries as accepted and says nothing about spillable (wet) batteries — do not assume they are carried.", "src": [] }, "non_spillable": { "value": "conditional", "detail": "“Wheelchairs with non-spillable helium or lithium batteries are accepted on the flight”, carried in the baggage compartment, with Southwind Airlines call-centre approval required. (“Helium” appears to be a translation slip for gel.)", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "“Wheelchairs with non-spillable helium or lithium batteries are accepted on the flight”, carried in the baggage compartment, with Southwind Airlines call-centre approval required.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids; ICAO/IATA default applies — see global rules. Southwind’s 100 Wh and 100–160 Wh figures apply to portable electronic devices and loose spare batteries, not to wheelchair batteries.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published for mobility aids; ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. Southwind’s “maximum of two spare batteries per passenger” (100–160 Wh) and “maximum of 20 spare batteries per passenger” (≤100 Wh) are general portable-electronics limits and have deliberately not been read across to wheelchair batteries.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids — see the note above about Southwind’s general portable-electronics spare-battery limits.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published for wheelchair batteries. Southwind requires loose spare batteries generally to be “protected separately in such a way that the possibility of a short circuit is excluded”.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": "conditional", "detail": "“Wheelchairs with non-spillable helium or lithium batteries are accepted on the flight. Transportation in the baggage compartment. If the device is foldable, it is allowed to take it on board the aircraft.” The row is marked “Southwind Airlines call center approval is required”, and carriage as hand luggage is “Not allowed”.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Every battery-powered mobility aid needs Southwind call-centre approval; the chair travels in the baggage compartment unless it is foldable, in which case Southwind says it may be taken on board." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published — Southwind’s “Passengers with disabilities” page describes no assistance service at all, only a disclaimer that passengers must judge their own fitness to fly.", "src": [] }, "seating": { "value": null, "detail": "Not published.", "src": [] } }, "damage_liability": { "value": "No mobility-aid rule published by Southwind; under Turkish DGCA rules the operator responsible at the stage where the loss or damage occurred must compensate the passenger", "detail": "SHT-ENGELSİZ Art. 14: where a wheelchair, other mobility equipment or its accessories is lost or damaged while being handled at the airport or carried on the aircraft, the passenger's loss is met by the service provider responsible at that stage. Southwind itself publishes only a general damaged-baggage process (report to the ground handler's Lost & Found before leaving the airport, then write to lost-found@southwindairlines.com within 7 days) and no mobility-aid provision.", "src": [ "s5", "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "FRESHNESS PASS 29 JULY 2026. Southwind Airlines (2S/STW, Antalya) sells seats directly through its own booking engine and describes itself as a 12-aircraft A330/A321/B777/B737-8 MAX operator, so operator_type is scheduled_passenger rather than acmi_charter — a human should confirm that reclassification. It also flies charter, and on a charter the contracting tour operator's or airline's conditions govern. SITE STILL DOWN FROM THIS NETWORK: southwindairlines.com, www.southwindairlines.com, southwindairlines.com.tr and help.southwindairlines.com were all retried on 29 July 2026 and all failed — https TLS handshake timeout, http 504 Gateway Timeout, r.jina.ai reader proxy HTTP 422, reader proxy with 25 s render the same. DNS resolves (85.111.9.41), so the host exists but does not serve us. The Wayback CDX index shows the crawler still reached the site as late as 27 June 2026, so this is very likely a block or outage on our side rather than a dead airline. SNAPSHOT REVIEW: CDX confirms the dangerous-goods page (14 Nov 2025), the disabilities page (16 Jan 2026) and the contacts page (12 Dec 2025) have no later capture; the about-company source has been moved forward from the 8 Sep 2025 capture to the 17 Mar 2026 capture, whose content is identical (same 12-aircraft fleet). The raw HTML of the dangerous-goods accordion was re-parsed to make sure the wheelchair item was read correctly: the 'Wheelchairs or battery-powered walking devices' item contains ONLY 'Not allowed' for hand luggage, 'Wheelchairs with non-spillable helium or lithium batteries are accepted on the flight / Transportation in the baggage compartment. If the device is foldable, it is allowed to take it on board the aircraft', and 'Southwind Airlines call center approval is required'. The 12 V / 100 Wh / 2 g / 20-spares figures belong to the SEPARATE 'Spare batteries (batteries and chargers), Powerbanks' item and have deliberately NOT been read across to wheelchair batteries. THINGS A HUMAN MUST RE-CHECK: (1) every Southwind figure is from an archive snapshot, none newer than 16 January 2026; (2) the /en/disabilities page is boilerplate naming 'Nordwind Airlines Ltd', not Southwind, and contains no assistance policy at all — the site's own HTML still uses Nordwind's 'nw-' component prefixes; (3) 'non-spillable helium … batteries' is almost certainly a mistranslation of gel, quoted verbatim rather than corrected. Because every Southwind source was an archive snapshot, two live Turkish DGCA (SHGM) sources have been added: SHT-ENGELSİZ (48-hour notification, up to two mobility items per passenger carried without extra charge, Art. 14 liability for a damaged wheelchair) and the SHGM passenger-rights/complaint page. notice_hours, fee_charged, devices_per_passenger and damage_liability are regulator-backed, not Southwind-published, and each detail says so.", "searched_urls": [ "https://www.southwind.com.tr/", "https://southwindairlines.com/en", "https://southwindairlines.com/en/disabilities", "https://southwindairlines.com/en/baggage/dangerous-baggage", "https://help.southwindairlines.com/", "https://web.archive.org/web/20260116224248/https://southwindairlines.com/en/disabilities", "https://web.archive.org/web/20250321145025/https://southwindairlines.com/en/disabilities", "https://web.archive.org/web/20251114115348/https://southwindairlines.com/en/baggage/dangerous-baggage", "https://web.archive.org/web/20251212163632/https://southwindairlines.com/en/contacts", "https://web.archive.org/web/20250908184511/https://southwindairlines.com/en/about-company", "https://web.archive.org/cdx/search/cdx?url=southwindairlines.com&matchType=domain", "https://www.southwindairlines.com/", "http://southwindairlines.com/", "https://southwindairlines.com/tr", "https://southwindairlines.com.tr/", "https://web.archive.org/web/20260317091653/https://southwindairlines.com/en/about-company", "https://web.archive.org/web/20260627224743/https://southwindairlines.com/en", "https://web.archive.org/web/20251114115348if_/https://southwindairlines.com/en/baggage/dangerous-baggage", "https://web.archive.org/cdx/search/cdx?url=southwindairlines.com/en/disabilities&output=json&limit=-5", "https://web.archive.org/cdx/search/cdx?url=southwindairlines.com/en/about-company&output=json&limit=-6", "https://web.shgm.gov.tr/tr/yolcu-haklari/7005-index", "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "https://kdmerp.shgm.gov.tr" ] } }, { "schema_version": "1.1", "slug": "spicejet", "name": "SpiceJet", "iata_code": "SG", "icao_code": "SEJ", "country": "India", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.spicejet.com", "sources": [ { "id": "s1", "title": "Special Assistance — carriage of wheelchairs and ambulift", "url": "https://corporate.spicejet.com/specialassistance.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Goods Regulations — battery powered wheelchairs and mobility aids table", "url": "https://corporate.spicejet.com/DGR.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Passenger Support — reservations, grievance redressal, Nodal Officer and Appellate Authority", "url": "https://corporate.spicejet.com/PassengerSupport.aspx", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage — hand and checked baggage allowances, excess baggage charges", "url": "https://corporate.spicejet.com/Baggage.aspx", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "India — Reservations / Customer Care (special assistance requests)", "number": "+91 124 4983410", "hours": "24 hours", "region": "IN", "src": [ "s1", "s3" ] }, { "label": "India — Reservations / Customer Care, alternate line", "number": "+91 124 7101600", "hours": "24 hours", "region": "IN", "src": [ "s1", "s3" ] }, { "label": "India — Nodal Officer (Mr Sachin Suri), DGCA CAR Section 3 Series M Part IV grievances", "number": "+91 124 3913939", "hours": "Monday–Friday 09:00–18:00", "region": "IN", "src": [ "s3" ] }, { "label": "India — Appellate Authority (Mr Kamal Hingorani)", "number": "+91 124 3913939", "hours": "Monday–Friday 09:00–18:00", "region": "IN", "src": [ "s3" ] } ], "email": [ { "label": "Customer Relations — special assistance, POC requests, stretcher clearance, speech-impairment support", "address": "custrelations@spicejet.com", "src": [ "s1", "s3" ] }, { "label": "Nodal Officer — first escalation", "address": "nodalofficer@spicejet.com", "src": [ "s3" ] }, { "label": "Appellate Authority — final escalation", "address": "appellateauthority@spicejet.com", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Special Assistance — wheelchairs, ambulift, POC, spinal support, stretchers", "url": "https://corporate.spicejet.com/specialassistance.aspx", "src": [ "s1" ] }, { "label": "Dangerous Goods Regulations — mobility-aid battery table", "url": "https://corporate.spicejet.com/DGR.aspx", "src": [ "s2" ] }, { "label": "Passenger Support and grievance redressal", "url": "https://corporate.spicejet.com/PassengerSupport.aspx", "src": [ "s3" ] } ], "notes": "All three policy pages were read live on 2026-07-29 (an earlier researcher recorded corporate.spicejet.com as returning HTTP 503; it does not — the pages load normally). SpiceJet also directs unresolved grievances to the Government of India AirSewa portal (https://airsewa.gov.in). The MEDIF/medical form may be emailed to custrelations@spicejet.com or faxed to 0124-3913888." }, "policy": { "notice_hours": { "value": 72, "detail": "SpiceJet publishes no specific deadline for advising that you are bringing your own wheelchair — only that \"an advance intimation to SpiceJet is required\". Published deadlines: ambulift at least 72 hours before departure; groups of ten or more needing wheelchairs 48 hours; portable oxygen concentrator 48 hours; stretcher 48 hours; spinal support equipment 7 working days. Report 2–3 hours before departure.", "src": [ "s1" ] }, "how_to_request": { "value": "Tell SpiceJet at booking and/or check-in, or call Reservations on +91 124 4983410 / +91 124 7101600; an ambulift must be requested at least 72 hours ahead", "detail": "\"To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of booking and/ or at the time of check-in\". Reservations staff will ask questions to determine the level of assistance needed. POC and stretcher requests go to custrelations@spicejet.com at least 48 hours ahead.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published for a passenger's own wheelchair — SpiceJet does not say whether carriage of a personal mobility aid is free or outside the baggage allowance, and its Baggage page (re-read live 2026-07-29) does not mention mobility aids at all. What it does say: its own wheelchair service with an attendant is at no additional charge; assisting devices such as canes and passenger-supplied spinal support equipment are carried free; an ambulift is chargeable; and airport operators or handling agencies at international departure cities may levy wheelchair handling charges.", "src": [ "s1", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — neither the Special Assistance page nor the Baggage page states how many mobility devices are carried per passenger.", "src": [ "s1", "s4" ] }, "manual": { "allowed": { "value": true, "detail": "\"SpiceJet allows only manual/ collapsible wheelchairs on all its flights.\" Passengers may use their own manual wheelchair up to the boarding gate and/or the aircraft door, subject to permission from the airport authority. Note the wording pairs 'manual' with 'collapsible' and SpiceJet does not say whether a rigid-frame manual chair qualifies.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published for a wheelchair. SpiceJet allows crutches, braces and other prosthetic devices as cabin baggage, and a cane in the cabin if it can be stowed in the overhead compartment without blocking an exit or the aisle, but says nothing about stowing a folding wheelchair in the cabin.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published. SpiceJet says a passenger may use their own wheelchair up to the boarding gate or aircraft door, but nowhere states where a wheelchair carried in the hold is returned on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — SpiceJet gives no weight limit for a mobility aid.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — SpiceJet gives no maximum wheelchair dimensions and no hold-door or hold-compartment figures for its Boeing 737 or Q400 fleets.", "src": [ "s1" ], "basis": null }, "notes": "SpiceJet's wheelchair service with an attendant runs within the airport area to the boarding gate and/or the aircraft door depending on airport facilities, at no additional charge, but requires advance intimation.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage dimensions are given for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it's corrosive in nature and is considered to be a 'Dangerous Good'.\" The Dangerous Goods table marks \"Wheelchairs and other mobility aids with wet cell or acid spillable batteries\" as not permitted in either hand or checked baggage.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Non-spillable wet batteries, or batteries meeting IATA Special Provision A123 or A199 (dry cell or gel): checked baggage only, not hand baggage, and \"*Requires approval from check-in staff\". Conditions: the wheelchair is firmly coupled to the battery, terminals shielded against short circuits by being encased in a battery container, and the electrical circuits blocked. A removed battery must travel in sturdy, rigid packaging in the cargo compartment.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-powered mobility devices: checked baggage only, not hand baggage, \"*Requires approval from check-in staff\". Conditions: the battery is securely fastened to the wheelchair, electrical circuits blocked, and terminals protected from short circuits, for example by being encased in a battery container. Where the device is designed for the battery to be removed, it must be taken out and carried in the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. SpiceJet's Dangerous Goods table sets conditions for a lithium battery that stays securely fastened to the mobility aid but gives no watt-hour figure for it, and does not state that the limit is removed.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"The maximum watt-hour capacity of the removed battery is 300 Wh.\" Removed batteries must be taken out and transported in carry-on luggage, kept in original retail packaging or with the terminals taped over and each battery in its own plastic bag; the manufacturer's or device owner's instructions must be followed when removing them.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A passenger may carry a maximum of one spare lithium ion battery not exceeding 300 Wh or two spare batteries, each of which must not exceed 160 W\" (SpiceJet writes 160 W; it means 160 Wh). Spare or removed batteries must be carried in hand baggage.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: one spare lithium-ion battery up to 300 Wh, or two spares of up to 160 Wh each, carried in hand baggage. For non-spillable chemistries the limit is one spare wet non-spillable battery (Special Provision A67), or two spare nickel-metal hydride (A199) or dry (A123) batteries.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only for mobility equipment \"expressly made to allow the user to remove the battery(ies) — for example, collapsible with lithium batteries\": then \"Batteries must be taken out and transported in carry-on luggage\". Where the battery is securely fastened to the aid and the circuits are blocked, it stays installed.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "The battery terminals must be shielded/protected against short circuits, for example by being encased in a battery container, and the electrical circuits must be blocked. For a removed battery: keep it in its original retail packaging, or cover the contacts/terminals with insulating tape and place each battery in its own plastic bag.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published — SpiceJet does not require a battery spec sheet, MSDS, manufacturer label or a form. It says only that the manufacturer's or device owner's instructions must be followed when removing the battery.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "SpiceJet's two pages conflict. The Special Assistance page says \"SpiceJet allows only manual/ collapsible wheelchairs on all its flights\" (while also saying a passenger may use their own battery-powered chair up to the gate). The Dangerous Goods table does accept battery-powered wheelchairs — non-spillable and lithium — but in CHECKED baggage only, never hand baggage, and every accepted row is marked \"*Requires approval from check-in staff\". Get written confirmation before booking a power chair.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit is given for a powered mobility aid.", "src": [ "s1", "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — SpiceJet gives no maximum powered-chair dimensions and no hold-door apertures.", "src": [ "s1", "s2" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. SpiceJet says a passenger may take their own battery-powered wheelchair up to the boarding gate and/or aircraft door (subject to airport authority permission), but says nothing about returning it at the aircraft door on arrival.", "src": [ "s1" ] }, "notes": "Every accepted battery-powered mobility-aid row in SpiceJet's Dangerous Goods table is marked \"*Requires approval from check-in staff\" and none may travel in hand baggage — only in checked baggage. An ambulift, where boarding requires one, is chargeable, available in selected cities only, and must be requested at least 72 hours before departure." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — SpiceJet does not say whether an on-board aisle chair is carried on its Boeing 737 or Q400 aircraft.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not stated either way. \"A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.\" SpiceJet does not describe any lavatory as wheelchair accessible.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "\"Assistance in moving to and from seats/lavatory\" is listed among SpiceJet's on-board services, and \"Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat\" — but advance intimation is required. Crew cannot assist with eating or drinking, medication, elimination functions or anything inside the lavatory.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"We will do our best to allocate you a seat that is most suitable to your needs.\" To meet DGCA safety requirements, passengers with mobility limitations that make aircraft evacuation unsafe will not be seated where they would obstruct emergency exits, impede the crew, obstruct access to emergency equipment or hinder evacuation.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published — SpiceJet's special assistance and dangerous goods pages say nothing about liability or compensation for a damaged or lost mobility aid. Complaints go to custrelations@spicejet.com, then the Nodal Officer, then the Appellate Authority under DGCA Civil Aviation Requirement Section 3, Air Transport, Series M, Part IV, or via the Government of India AirSewa portal.", "src": [ "s1", "s3" ] }, "aircraft_hold_note": "SpiceJet publishes no hold-door or hold-compartment dimensions for its Boeing 737 or Q400 (Dash 8-400) fleets. Two published Q400 restrictions matter to disabled passengers: guide dogs are not accepted on flights operated by Q400 aircraft, and separate under-seat dimensions apply to portable oxygen concentrators on the Boeing and Q400 fleets." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Every source in this record was re-read on the LIVE corporate.spicejet.com site on 2026-07-29 (Special Assistance, Dangerous Goods, Passenger Support and Baggage); an earlier pass had recorded the domain as HTTP 503 and cited Internet Archive snapshots instead. Every value was re-verified against the live pages and nothing had changed: the wheelchair/ambulift text, the four battery-powered mobility-aid rows in the dangerous-goods table (cabin baggage: not permitted; checked baggage: permitted with \"*Requires approval from check-in staff\"), the 300 Wh removed-battery cap, the one-spare-300-Wh-or-two-spare-160-Wh rule, and every Nodal Officer / Appellate Authority contact all read exactly as before. THE CRITICAL CONFLICT: the Special Assistance page states \"SpiceJet allows only manual/ collapsible wheelchairs on all its flights\", while the Dangerous Goods page carries a full acceptance table for battery-powered wheelchairs (non-spillable and lithium, checked baggage only, each row marked \"*Requires approval from check-in staff\"). Powered-chair acceptance is therefore recorded as conditional — a power-chair user should get written confirmation before booking. Other points: SpiceJet nowhere says a passenger's own wheelchair is carried free of charge; an ambulift is chargeable, available in selected cities only, and needs 72 hours' notice; airport operators or handling agents at international departure cities may levy wheelchair handling charges; and guide dogs are refused on Q400 flights.", "searched_urls": [ "https://corporate.spicejet.com/specialassistance.aspx", "https://corporate.spicejet.com/DGR.aspx", "https://www.spicejet.com/", "https://www.spicejet.com/specialassistance.aspx", "http://web.archive.org/web/20260416023033/https://corporate.spicejet.com/specialassistance.aspx", "http://web.archive.org/web/20260310193655/https://corporate.spicejet.com/DGR.aspx", "http://web.archive.org/web/20260512091134/https://corporate.spicejet.com/PassengerSupport.aspx", "http://web.archive.org/web/20260606082701/https://corporate.spicejet.com/Baggage.aspx", "https://corporate.spicejet.com/PassengerSupport.aspx", "https://corporate.spicejet.com/Baggage.aspx", "https://corporate.spicejet.com/Content/pdf/MEDIFForm.pdf" ] } }, { "schema_version": "1.1", "slug": "srilankan-airlines", "name": "SriLankan Airlines", "iata_code": "UL", "icao_code": "ALK", "country": "Sri Lanka", "region": "Asia Pacific", "alliance": "oneworld", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.srilankan.com/", "sources": [ { "id": "s1", "title": "Special Assistance — disability assistance contacts, wheelchairs at the airport, travelling with your own mobility equipment (page last updated 25 September 2024)", "url": "https://www.srilankan.com/en_uk/flying-with-us/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage / Luggage — Mobility Aids, and the Dangerous Goods and Restricted Items table", "url": "https://www.srilankan.com/en_uk/plan-and-book/luggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Medical Information Form (MEDIF) and Frequent Travellers Medical Card (FREMEC)", "url": "https://www.srilankan.com/en_uk/plan-and-book/medical-information-form", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Disability Assistance Request — online form", "url": "https://www.srilankan.com/en_uk/flying-with-us/disability-assistance-request", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "24 Hour Contact Center (Colombo) — telephone, WhatsApp, e-mail", "url": "https://www.srilankan.com/en_uk/flying-with-us/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Conditions of Carriage for Passengers and Baggage — Article 15 Liability for Damage and Montreal Convention limits", "url": "https://www.srilankan.com/en_uk/Corporate/conditions-of-carriage-for-passengers-and-baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Disability assistance / 24 Hour Contact Center, Colombo (within Sri Lanka dial 1979)", "number": "+94 117 77 1979", "hours": "24 hours", "region": "LK", "src": [ "s1", "s5" ] }, { "label": "Toll-free disability assistance line printed on the Special Assistance page (no country stated alongside it)", "number": "1-800-497-4270", "hours": null, "region": null, "src": [ "s1" ] }, { "label": "SriLankan Airlines Dangerous Goods Unit — battery and lithium-powered device queries", "number": "+94 19733 2455", "hours": null, "region": "LK", "src": [ "s2" ] }, { "label": "Dangerous Goods Unit (mobile)", "number": "+94 71021 2455", "hours": null, "region": "LK", "src": [ "s2" ] } ], "email": [ { "label": "Disability assistance / reservations (e-mail printed under 'How to contact disability assistance')", "address": "reservations@srilankan.com", "src": [ "s1", "s5" ] }, { "label": "SriLankan Airlines Medical Services — send the scanned MEDIF here at least 48 h before the flight", "address": "nurses@srilankan.com", "src": [ "s3" ] }, { "label": "Dangerous Goods Unit — battery queries", "address": "cargodg@srilankan.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Disability Assistance Request — online form (NOT available for flights departing within the next 72 hours)", "url": "https://www.srilankan.com/en_uk/flying-with-us/disability-assistance-request", "src": [ "s1", "s4" ] }, { "label": "Medical Information Form (MEDIF) — downloadable PDF, part 2 completed by your doctor", "url": "https://www.srilankan.com/Download/medical-information-form.pdf", "src": [ "s3" ] } ], "relay": [ { "label": "WhatsApp (chat only)", "detail": "+94 744 44 1979 — chat only, no voice; listed on the 24 Hour Contact Center page", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Special Assistance — wheelchairs, mobility equipment and medical clearance", "url": "https://www.srilankan.com/en_uk/flying-with-us/special-assistance", "src": [ "s1" ] }, { "label": "Baggage — Mobility Aids and the Dangerous Goods / Restricted Items table (the battery rules)", "url": "https://www.srilankan.com/en_uk/plan-and-book/luggage", "src": [ "s2" ] }, { "label": "Medical Information Form (MEDIF) and FREMEC", "url": "https://www.srilankan.com/en_uk/plan-and-book/medical-information-form", "src": [ "s3" ] }, { "label": "Disability Assistance Request form", "url": "https://www.srilankan.com/en_uk/flying-with-us/disability-assistance-request", "src": [ "s4" ] } ], "notes": "SriLankan publishes a genuine disability-assistance contact block (phone, toll-free number, fax +94 197 333 999 and e-mail) at the top of its Special Assistance page, plus a separate medical e-mail (nurses@srilankan.com) for MEDIF submissions. It does NOT name its own Complaints Resolution Official: the 'Complaint Resolution for Customers with Special Need' section only lists US DOT hotlines (Voice 1-800-778-4838, TTY 1-800-455-9880) and says that for US codeshare flights the CRO is the partner's. Country-by-country office numbers on the Contact Us page load from a JavaScript dropdown and could not be transcribed." }, "policy": { "notice_hours": { "value": 72, "detail": "The online Disability Assistance Request states 'this option is NOT available for flights departing within the next 72 hours'. Where medical clearance is required, a MEDIF completed by your own doctor must reach the nearest SriLankan office or nurses@srilankan.com 'at least 48 hours before the flight'. Wheelchair assistance should be requested when booking: 'Passengers requesting wheelchair assistance at the airport without prior notice, will be offered such assistance at a charge of LKR 5000 (originating out of Colombo only)'.", "src": [ "s1", "s3", "s4" ] }, "how_to_request": { "value": "Ask at the time of booking, or submit the online Disability Assistance Request (only for flights more than 72 h away); medical cases need a MEDIF sent to nurses@srilankan.com at least 48 h ahead. Contact Centre +94 117 77 1979 / reservations@srilankan.com", "detail": "'If you need a wheelchair to help you through the airport, please request at the time of making your booking.' 'Please provide a copy of your passport to our Global Call Centre or ticket offices when requesting this service.' Assistance up to the cabin (rather than only to the ramp or steps) requires the Medical Information Form. Frequent travellers can obtain a FREMEC card to avoid repeating the medical form.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "Baggage page: 'Passengers who need assistance from their mobility aids will be allowed to carry them free of charge over and above the checked and hand luggage allowance irrespective of their cabin class. (Conditions apply).' Special Assistance page: 'Two pieces of mobility equipment can be carried free of charge and will not count against the standard baggage allowance.' Separately, SriLankan charges LKR 5,000 for its own airport wheelchair service if it is requested with no prior notice, out of Colombo only.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "'Two pieces of mobility equipment can be carried free of charge and will not count against the standard baggage allowance.' On a continuous journey that begins or ends at a U.S. airport the limit does not apply: such passengers 'may carry on the aircraft or check as baggage any necessary assistive devices or mobility equipment free of charge'.", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Mobility aids are carried free of charge over and above the checked and hand luggage allowance, in any cabin class. 'Large or heavy items (e.g. wheel chairs) may need to be carried as checked baggage. Please advise your requirements at the time of booking in order to ensure special handling arrangements at airport/s.'", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "Only spelled out for US-touching itineraries. The Disability Assistance Request form lists 'Onboard stowage of an assistive device' among the services passengers 'traveling on a continuous journey in the same aircraft or with a single flight number that begins or ends at a U.S. airport are entitled to'. For other routes SriLankan says only that 'Large or heavy items (e.g. wheel chairs) may need to be carried as checked baggage', and publishes no cabin stowage rule or closet dimensions.", "src": [ "s1", "s4" ] }, "gate_delivery": { "value": null, "detail": "Not published — SriLankan does not say whether a checked wheelchair is returned at the aircraft door or at the baggage belt. The statement 'Wheelchairs are only allowed up to the ramp and steps' concerns SriLankan's own airport wheelchair service, not the return of the passenger's own chair.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a wheelchair. SriLankan says only that 'Large or heavy items (e.g. wheel chairs) may need to be carried as checked baggage'. The 32 kg figures elsewhere on the baggage page are ordinary excess/overweight-bag rules, not mobility-aid limits.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — SriLankan gives no maximum wheelchair size and no hold-door aperture for its A320neo/A321neo and A330 fleet.", "src": [], "basis": null }, "notes": "SriLankan applies an age gate to its airport wheelchair service: 'the age limit for providing wheelchair services to elderly passengers is 75 - 85 years. All passengers below and above the stipulated age limit are required to produce authorized medical forms in order to obtain the service. This restriction applies to all types of wheelchair services.' Assistance beyond the ramp and steps — i.e. to the cabin — also requires the Medical Information Form.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — SriLankan gives no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Unusually, SriLankan does not refuse spillable batteries. Its Dangerous Goods table row reads: 'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium batteries (see 2.3.2.3 and 2.3.2.4 for details)' — pilot-in-command informed YES, permitted as checked baggage YES, permitted as carry-on NO, operator approval required YES. The referenced IATA sub-sections are not reproduced on the page, so the packing conditions are not published.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Dangerous Goods table: 'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries or with batteries which comply with Special Provision A123 or A199 (see 2.3.2.2)' — pilot-in-command informed YES, checked baggage YES, carry-on NO, operator approval required YES.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Dangerous Goods table: battery-powered wheelchairs 'with spillable batteries or with lithium batteries' are permitted as checked baggage with the operator's approval and with the pilot-in-command informed. A separate row covers 'Battery-powered mobility aids with lithium ion batteries (collapsible), battery must be removed and carried in the cabin (see 2.3.2.4(d) for details)' — carry-on YES, checked NO.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. SriLankan states no watt-hour cap for a wheelchair battery left installed. The 100 Wh / 160 Wh figures on its pages apply to portable electronic devices and medical portable electronic devices (M-PED), not to mobility aids — see global rules for the ICAO/IATA default.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. SriLankan requires a collapsible lithium-ion mobility-aid battery to be removed and carried in the cabin but attaches no watt-hour figure to it. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The 'maximum of two spare batteries' at 100–160 Wh in SriLankan's table is a consumer-electronics and medical-device rule, not a wheelchair rule, so it is not recorded here.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids — SriLankan states no spare-battery allowance for a wheelchair. Its spare-battery entries cover portable electronic devices only.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Only for collapsible lithium-ion aids: 'Mobility Aids: Battery-powered mobility aids with lithium ion batteries (collapsible), battery must be removed and carried in the cabin.' Wheelchairs with non-spillable, spillable or non-collapsible lithium batteries are listed as permitted in or as checked baggage with the battery in place, subject to operator approval.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published for wheelchairs. SriLankan's table refers the reader to IATA sub-sections 2.3.2.2, 2.3.2.3 and 2.3.2.4 for the packing and short-circuit-protection conditions but does not reproduce them, and the Special Assistance page says only 'you will need to take certain safeguards before you travel. Please ask for details at the time you make your booking.'", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, UN 38.3 test summary or MSDS is demanded for a wheelchair battery. A MEDIF is required only where the passenger needs medical clearance or wants wheelchair assistance beyond the ramp and steps, and separately for all electrical/electronic medical devices used on board.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted as checked baggage but only with the airline's approval. SriLankan's Dangerous Goods and Restricted Items table lists battery-powered wheelchairs and similar mobility devices as permitted in or as checked baggage, not as carry-on, with 'The approval of the operator is required: YES' and 'The pilot-in-command must be informed of the location: YES'. The Special Assistance page adds: 'If you have a battery-powered wheelchair, you will need to take certain safeguards before you travel. Please ask for details at the time you make your booking.'", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — SriLankan gives no size limit or hold-door aperture for a powered wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — no statement about returning a powered chair at the aircraft door.", "src": [] }, "notes": "SriLankan totally prohibits 'Small Vehicles' powered with lithium batteries (air wheels, solo wheels, hoverboards, mini segways, balance wheels) in checked or cabin baggage; the Dangerous Goods Unit (+94 19733 2455, cargodg@srilankan.com) handles queries about lithium-powered items. Note that this prohibition is written about small vehicles, not about mobility aids, which have their own permitted rows in the same table." }, "onboard": { "onboard_wheelchair": { "value": "Wide-body aircraft only", "detail": "'Aisle wheelchairs are available on our wide body aircraft.' SriLankan's wide-bodies are its A330s; no aisle chair is stated for the A320neo/A321neo narrow-body fleet that operates most regional routes.", "src": [ "s1" ] }, "accessible_lavatory": { "value": "Toilets equipped with assist facilities; no aircraft described as having a wheelchair-accessible lavatory", "detail": "'Toilets on board are equipped with assist facilities.' SriLankan does not say which aircraft, nor that any lavatory is wheelchair-accessible, and it will not assist a passenger inside the lavatory — passengers who cannot manage their own physical needs in flight are asked to travel with a companion.", "src": [ "s1" ] }, "transfer_assistance": { "value": false, "detail": "'If you are not self-reliant (capable of taking care of all your physical needs independently in-flight) e.g. cannot self-lift into a wheelchair during the flight, we request you to travel with a companion who can assist you. While we would be happy to help where possible, we cannot assume obligation for providing on-board assistance, which might contravene health, safety or hygiene regulations.'", "src": [ "s1" ] }, "seating": { "value": true, "detail": "'Safety regulations stipulate that passengers with reduced mobility should not be seated at emergency exits or in cross aisles that form part of emergency exit routes with pre-assigned seats allocated for easy identification by crew for assistance in case of an emergency.' 'Seating accommodations' is one of the services listed on the Disability Assistance Request form. No movable-armrest detail and no statement that the seat is free of charge.", "src": [ "s1", "s4" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,288 SDR per passenger for baggage; no enhanced mobility-aid rule", "detail": "Conditions of Carriage Article 15.3.2: 'our liability in the case of damage to checked Baggage shall be limited as provided by the Convention'. The same document sets out the Montreal Convention limits: 'In the case of destruction, loss, damage or delay with respect to baggage – Limit = 1288 SDR per passenger (Article 22, paragraph 2)'. SriLankan publishes no US ACAA full-value rule for mobility aids and no separate wheelchair damage undertaking.", "src": [ "s6" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "SriLankan carries two pieces of mobility equipment free, over and above the baggage allowance, and its Dangerous Goods table (reproduced on its own baggage page) is the only place the battery rules appear. Three things a powered-chair user should note. (1) SriLankan publishes NO watt-hour limit for a wheelchair battery of any kind — installed, removed or spare. The 100 Wh / 160 Wh numbers on the same pages belong to portable and medical electronic devices; do not read them as wheelchair limits. (2) Every battery-powered wheelchair, including spillable wet-cell chairs, needs the operator's approval and the pilot-in-command must be informed; SriLankan is unusual in not refusing spillable batteries outright. Only a COLLAPSIBLE lithium-ion battery must be removed into the cabin. (3) The published packing conditions are cross-references to IATA sub-sections 2.3.2.2–2.3.2.4 that are not reproduced, so terminal-insulation and packaging requirements have to be obtained from the airline. Two service restrictions a traveller should re-check: airport wheelchair assistance costs LKR 5,000 out of Colombo if it is not pre-notified; and 'the age limit for providing wheelchair services to elderly passengers is 75 - 85 years. All passengers below and above the stipulated age limit are required to produce authorized medical forms in order to obtain the service. This restriction applies to all types of wheelchair services.' Assistance beyond the ramp and steps also requires a MEDIF. SriLankan will not take on in-flight personal assistance and asks passengers who cannot self-lift into a wheelchair to travel with a companion. SriLankan does not operate its own flights to the USA; its extensive 14 CFR Part 382 language covers codeshare journeys on Etihad, Qatar Airways and American Airlines, and it names no CRO of its own. The Special Assistance page carries 'Last updated date – 25th September 2024'.", "searched_urls": [ "https://www.srilankan.com/", "https://www.srilankan.com/en_uk/flying-with-us/special-assistance", "https://www.srilankan.com/en_uk/plan-and-book/luggage", "https://www.srilankan.com/en_uk/plan-and-book/medical-information-form", "https://www.srilankan.com/Download/medical-information-form.pdf", "https://www.srilankan.com/en_uk/flying-with-us/disability-assistance-request", "https://www.srilankan.com/en_uk/flying-with-us/contact-us", "https://www.srilankan.com/en_uk/Corporate/conditions-of-carriage-for-passengers-and-baggage", "https://www.srilankan.com/en_uk/Corporate/faq" ] } }, { "schema_version": "1.1", "slug": "starlux-airlines", "name": "STARLUX Airlines", "iata_code": "JX", "icao_code": "SJX", "country": "Chinese Taipei", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.starlux-airlines.com/", "sources": [ { "id": "s1", "title": "Wheelchairs and Mobility Aids — Wheelchair Service", "url": "https://www.starlux-airlines.com/en-US/booking/medical-assistance/wheelchairs-and-mobility-aids", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Wheelchairs and Mobility Aids — Personal Wheelchairs as Checked Baggage (battery rules, per-aircraft cargo door sizes)", "url": "https://www.starlux-airlines.com/en-US/booking/medical-assistance/wheelchairs-and-mobility-aids/personal-wheelchairs-as-checked-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Wheelchairs and Mobility Aids — Personal Wheelchair Use to the Boarding Gate as Checked Baggage", "url": "https://www.starlux-airlines.com/en-US/booking/medical-assistance/wheelchairs-and-mobility-aids/personal-wheelchair-use-to-the-boarding-gate-as-checked-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Information — Taiwan", "url": "https://www.starlux-airlines.com/en-US/support/contact-us/contact-information", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact Information — North America (USA)", "url": "https://www.starlux-airlines.com/en-US/support/contact-us/contact-information/north-america", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Other Special Needs — Check-in Service and Seat Arrangement", "url": "https://www.starlux-airlines.com/en-US/booking/passenger/other-special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Other Special Needs — Seat Arrangement", "url": "https://www.starlux-airlines.com/en-US/booking/passenger/other-special-needs/seat-arrangement", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Customer Service Plan (US DOT 14 CFR Part 382 commitments)", "url": "https://www.starlux-airlines.com/en-US/terms-conditions/customer-service-plan", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Taiwan — STARLUX Customer Service Center hotline", "number": "+886-2-2791-1199", "hours": "Monday to Sunday and public holidays 08:00–20:00", "region": "TW", "src": [ "s4" ] }, { "label": "Taiwan — STARLUX Customer Service Center hotline (second number)", "number": "+886-3-383-1199", "hours": "Monday to Sunday and public holidays 08:00–20:00", "region": "TW", "src": [ "s4" ] }, { "label": "USA — STARLUX hotline", "number": "+1-833-971-0012", "hours": "Monday to Friday 09:00–01:00 next day Pacific; outside local office hours (Mon–Fri 09:00–17:00) the Global Customer Service Center answers", "region": "US", "src": [ "s5" ] } ], "email": [], "web_form": [ { "label": "Wheelchairs and Mobility Aids request form (use at least 48 h / 2 business days ahead for a battery-powered aid)", "url": "https://www.starlux-airlines.com/en-US/Support/application/wheelchairsand-mobility-aids", "src": [ "s1", "s2" ] } ], "relay": [ { "label": "USA — TTY relay", "detail": "\"For Passenger Requiring Hearing or Speech Assistance (using TTY service): Dial 711 and ask the operator to connect you to +1-833-971-0012.\"", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Personal Wheelchairs as Checked Baggage — battery rules and per-aircraft cargo door sizes", "url": "https://www.starlux-airlines.com/en-US/booking/medical-assistance/wheelchairs-and-mobility-aids/personal-wheelchairs-as-checked-baggage", "src": [ "s2" ] }, { "label": "Wheelchair Service — airport wheelchair, onboard wheelchair, in-cabin stowage", "url": "https://www.starlux-airlines.com/en-US/booking/medical-assistance/wheelchairs-and-mobility-aids", "src": [ "s1" ] }, { "label": "Personal Wheelchair Use to the Boarding Gate as Checked Baggage", "url": "https://www.starlux-airlines.com/en-US/booking/medical-assistance/wheelchairs-and-mobility-aids/personal-wheelchair-use-to-the-boarding-gate-as-checked-baggage", "src": [ "s3" ] }, { "label": "Customer Service Plan (US DOT 14 CFR Part 382)", "url": "https://www.starlux-airlines.com/en-US/terms-conditions/customer-service-plan", "src": [ "s8" ] } ], "notes": "STARLUX publishes no dedicated disability phone line or accessibility e-mail address; requests go through the Wheelchairs and Mobility Aids web form or the Customer Service Center numbers above. Regional hotlines for Hong Kong/Macau, Northeast Asia, Southeast Asia and Europe are on sub-pages of the same Contact Information page." }, "policy": { "notice_hours": { "value": 48, "detail": "Battery-powered aid: \"passengers should contact STARLUX Customer Service Center or request through the Web Forms on STARLUX website with the related documents... 48 hours (2 business days) before flight departure.\" Airport wheelchair service, the onboard wheelchair and the in-cabin folding-wheelchair space are each requested 24 hours ahead (48 hours for a group of 10 or more wheelchairs). Gate check-in requires arriving at the gate 40 minutes before departure.", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "Use the Wheelchairs and Mobility Aids web form on starlux-airlines.com, or call the STARLUX Customer Service Center", "detail": "For a personal wheelchair STARLUX asks for: manual or electric; foldable or non-foldable; total weight and packed dimensions (height/width/length, folded if foldable); number of batteries and whether they are removable; battery type (NiMH / dry / non-spillable wet / spillable wet / lithium with watt-hours per battery); plus a picture of the battery label, test report or product instructions. \"The request will be forwarded to the concerned department for further confirmation regarding the size, weight, and battery specifications.\"", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"For passengers using their own manual or electric wheelchairs or mobility aids, the wheelchair or device does not count towards their free baggage allowance.\"", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published: STARLUX does not state how many mobility devices are carried free per passenger. It does say there are \"size and quantity limitations for accepting wheelchairs and assistive devices across aircraft types\" without giving the quantity.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried outside the free baggage allowance. \"All wheelchairs and mobility aids must be properly packaged to avoid damage during the flight.\"", "src": [ "s2" ] }, "cabin_stowage": { "value": true, "detail": "\"STARLUX Airlines provides a priority space in cabin on each flight for passengers to stow one foldable manual wheelchair. Due to the limited quota, passengers are recommended to contact STARLUX Customer Service Center or make an application through the Web Form 24 hours before flight departure.\" The wheelchair stays in that space for the whole journey, so it cannot be used in flight — use the onboard wheelchair instead.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"If airport facilities and local regulations permit, passengers with reduced mobility can use their own wheelchairs/mobility aids to go to the boarding gate. The wheelchairs/mobility will be checked in at the boarding gate, and will be returned to the passenger at the boarding gate after the flight arrives.\" Arrive at the gate at least 40 minutes before scheduled departure to complete the procedure. If the device has to be disassembled it is returned at the arrival gate.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published: STARLUX asks for the total packed weight and says weight is confirmed case by case, but publishes no maximum.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 100, "width_cm": 139, "length_cm": null, "detail": "STARLUX publishes cargo-door apertures as the accepted size limit per aircraft: narrowbody A321neo 100 (H) x 139 (W) cm / 40 (H) x 55 (W) in; widebody A330neo, A350-900, A350-1000 150 (H) x 142 (W) cm / 59 (H) x 56 (W) in. The A321neo figures are the binding ones. \"If your wheelchair exceeds the specified limits, please contact the STARLUX Airlines Customer Service Center.\"", "src": [ "s2" ], "basis": "hold_door" }, "notes": "\"For the safe transportation of wheelchairs or mobility aids, STARLUX will try not to disassemble the devices, but if necessary, passenger will be required to disassemble the devices for carriage.\" Carry the instruction manual (or a photocopy) in English or the local language of a country on the itinerary.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published: STARLUX says a priority cabin space takes one foldable manual wheelchair but gives no dimensions for it.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted only if the aid can be kept upright: \"STARLUX does not accept spillable (wet) batteries that cannot be loaded, stowed, secured, and unloaded in an upright position.\" Otherwise: labels legible, battery connector secured in a box against short-circuit, battery securely attached to the aid, circuit safely insulated against accidental activation.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Non-spillable (wet), nickel-metal hydride and dry batteries are accepted. Labels must be legible; the battery connector must be secured in a box to avoid short-circuiting; a non-removable battery must be securely attached; the circuit must be insulated against accidental activation. \"One spare non-spillable (wet) battery is allowed as check-in baggage. Two spare nickel-metal hydride batteries or dry batteries are allowed as check-in baggage.\"", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Accepted. The battery must meet each test in the UN Manual of Tests and Criteria, Part III, sub-section 38.3; non-OEM or altered batteries must also meet it; carry the test report at the airport; forged or unclear labels are not accepted; connector secured in a box; a non-removable battery securely attached; circuit safely insulated.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"The battery must not exceed 300 Wh; or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.\" STARLUX states this cap for the wheelchair's battery in the lithium section that also covers non-removable batteries left attached to the chair.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "STARLUX publishes one cap for the wheelchair's lithium battery — 300 Wh, or 2 x 160 Wh where the device needs two batteries — and does not restate a separate figure for the removed case. A removed lithium battery \"must be properly secured in a box and carried as carry-on baggage\".", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried in the passenger cabin.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: one spare lithium battery up to 300 Wh, or two spares each up to 160 Wh, in the cabin. Separately, one spare non-spillable (wet) battery, or two spare nickel-metal hydride or dry batteries, may go as checked baggage.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Required only where the aid is built for it: \"Where a lithium, non-spillable (wet), nickel-metal hydride, or dry battery-powered wheelchair and mobility aid is specifically designed to allow its battery to be removed (e.g. collapsible)... the battery must be removed, and the wheelchair or mobility aid may then be carried as checked baggage.\" A removed lithium battery goes in a box in the cabin; a removed non-spillable, NiMH or dry battery goes in strong rigid packaging as checked baggage. \"If the battery is not removable, it should be securely attached to the wheelchair.\"", "src": [ "s2" ] }, "terminals": { "value": "Battery connector secured in a box to avoid short-circuiting; non-removable battery securely attached; circuit safely insulated so it cannot be activated accidentally", "detail": "Applied identically to lithium, non-spillable/NiMH/dry and spillable batteries. Removed lithium batteries must also be secured in a box; passengers must follow the manufacturer's instructions when removing a battery.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "Related documents — \"picture of battery label with battery type, test report, or product instructions\" — must be submitted 48 hours (2 business days) before departure, and the lithium battery test report must be carried at the airport. Forged or unclear battery labels or stickers are not acceptable.", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but only after STARLUX reviews the device: documents (battery label photo, test report or product instructions) must be sent 48 hours / 2 business days before departure and \"the request will be forwarded to the concerned department for further confirmation regarding the size, weight, and battery specifications.\" The per-aircraft cargo-door size limits also apply, and a spillable-battery aid that cannot be kept upright is refused.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published: total packed weight must be declared and is confirmed case by case, but no maximum is stated.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 100, "width_cm": 139, "length_cm": null, "detail": "Same per-aircraft cargo-door limits as for manual chairs: A321neo 100 (H) x 139 (W) cm (40 x 55 in); A330neo / A350-900 / A350-1000 150 (H) x 142 (W) cm (59 x 56 in). The A321neo figures bind. Exceeding them means calling the Customer Service Center for an alternative arrangement.", "src": [ "s2" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "Powered aids follow the same rule: used to the boarding gate where airport facilities and local regulations permit, checked in at the gate and returned at the gate after arrival; if disassembly was required the device is returned at the arrival gate.", "src": [ "s3" ] }, "notes": "If the itinerary includes flights operated by other airlines, the operating carrier's wheelchair and mobility-aid rules apply and each airline must be contacted in advance." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"STARLUX Airlines provides transfer board and one onboard wheelchair on each flight for passengers in need.\" Request it via the Customer Service Center or the web form 24 hours before departure.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published: STARLUX's wheelchair and special-needs pages do not say whether its lavatories are accessible.", "src": [] }, "transfer_assistance": { "value": true, "detail": "A transfer board and one onboard wheelchair are carried on every flight for passengers who need help moving within the cabin.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"STARLUX will try to allocate an accessible seat onboard. However, passengers deemed not suited for the seat or unable to perform required safety functions will not be arranged in the exit seat for safety reasons.\" No movable-armrest row list is published.", "src": [ "s7" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids specifically: the Customer Service Plan covers delayed or lost baggage generically (\"if any applicable laws or international treaty or convention indicated any liability... STARLUX Airlines will compensate... pursuant to the aforesaid laws and treaties\") with no ACAA full-value or mobility-aid figure.", "src": [ "s8" ] }, "aircraft_hold_note": "STARLUX publishes cargo-door apertures as the wheelchair acceptance limit: narrowbody A321neo 100 (H) x 139 (W) cm (40 x 55 in); widebody A330neo, A350-900 and A350-1000 150 (H) x 142 (W) cm (59 x 56 in). Devices over these sizes must be cleared with the Customer Service Center." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "STARLUX is unusually specific for a young carrier: it publishes labelled height x width cargo-door limits per aircraft type, a full battery matrix, and a promise of one in-cabin priority space for a folding manual wheelchair and one onboard wheelchair per flight. Two things to watch. (1) The in-cabin space holds the folded chair for the whole flight, so it is not available to use in flight — the onboard wheelchair is. (2) STARLUX publishes one 300 Wh lithium cap for the wheelchair battery and does not distinguish installed from removed, so the 300 Wh recorded against the removed field is that same single published figure, not a second rule. Battery-powered aids need documents 48 h ahead and an internal department confirmation, i.e. real prior approval.", "searched_urls": [ "https://www.starlux-airlines.com/en-US", "https://www.starlux-airlines.com/en-US/booking/medical-assistance/wheelchairs-and-mobility-aids", "https://www.starlux-airlines.com/en-US/booking/medical-assistance/wheelchairs-and-mobility-aids/personal-wheelchairs-as-checked-baggage", "https://www.starlux-airlines.com/en-US/booking/medical-assistance/wheelchairs-and-mobility-aids/personal-wheelchair-use-to-the-boarding-gate-as-checked-baggage", "https://www.starlux-airlines.com/en-US/support/contact-us/contact-information", "https://www.starlux-airlines.com/en-US/support/contact-us/contact-information/north-america", "https://www.starlux-airlines.com/en-US/booking/passenger/other-special-needs", "https://www.starlux-airlines.com/en-US/booking/passenger/other-special-needs/seat-arrangement", "https://www.starlux-airlines.com/en-US/terms-conditions/customer-service-plan", "https://www.starlux-airlines.com/en-US/Support/application/wheelchairsand-mobility-aids" ] } }, { "schema_version": "1.1", "slug": "sun-country-airlines", "name": "Sun Country Airlines", "iata_code": "SY", "icao_code": "SCX", "country": "United States", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.suncountry.com/", "sources": [ { "id": "s1", "title": "Bags and Optional Services — Mobility devices (incl. cargo-door sizes and battery rules)", "url": "https://www.suncountry.com/bags-optional-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Help Center — Special Services", "url": "https://www.suncountry.com/help-center/special-services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Accessibility Request Form", "url": "https://www.suncountry.com/contact-us/accessibility-requests", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact Us — Customer Service, SMS and Accessibility Requests", "url": "https://www.suncountry.com/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Accessible Travel / Passengers with Disabilities Bill of Rights (CRO rights, 14 CFR Part 382)", "url": "https://www.suncountry.com/paxbillofrights", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United States — Sun Country Reservations / Customer Service (accessibility requests within 48 h of departure)", "number": "+1 651 905 2737", "hours": "24 hours a day, 7 days a week", "region": "US", "src": [ "s4", "s3" ] }, { "label": "United States — Baggage team (mishandled wheelchair or scooter)", "number": "+1 651 905 2737", "hours": "7 a.m.–8 p.m. CST, 7 days a week", "region": "US", "src": [ "s2" ] } ], "email": [], "web_form": [ { "label": "Accessibility Request Form (wheelchair assistance, seating accommodation, escort, stowage of an assistive device)", "url": "https://www.suncountry.com/contact-us/accessibility-requests", "src": [ "s3" ] }, { "label": "Sun Country Support — Comment/Complaint Form (disability-related complaints). Sun Country's Special Services page still links the retired suncountrysupport.force.com address; its own short link flysca.com/feedback resolves here.", "url": "https://sy.my.site.com/Case/s/", "src": [ "s2" ] } ], "relay": [ { "label": "SMS text line", "detail": "Text 651-905-2737 with \"hello\", Monday–Sunday 6:00 a.m.–10:00 p.m. Central Time", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Mobility devices, cargo-door sizes and wheelchair battery rules", "url": "https://www.suncountry.com/bags-optional-services", "src": [ "s1" ] }, { "label": "Help Center — Special Services", "url": "https://www.suncountry.com/help-center/special-services", "src": [ "s2" ] }, { "label": "Accessible Travel / Passengers with Disabilities Bill of Rights", "url": "https://www.suncountry.com/paxbillofrights", "src": [ "s5" ] } ], "notes": "One number, 651-905-2737, serves reservations, accessibility requests inside 48 hours, the baggage team for a mishandled mobility device, and the SMS channel. No dedicated accessibility-only line, no TTY number and no special-assistance email are published. LINK-ROT WARNING (checked 2026-07-29): the Comment/Complaint Form link printed on Sun Country's own Special Services page, https://suncountrysupport.force.com/Case/s/, now returns HTTP 404 — Salesforce retired the force.com community domain. The same form is live at https://sy.my.site.com/Case/s/ (page title \"Sun Country Support\"), which is also where Sun Country's own published short link https://flysca.com/feedback redirects." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline published for wheelchair assistance. Sun Country asks that online Accessibility Requests be submitted more than 48 hours out (\"If your flight departs within 48 hours, please call us at 651-905-2737\"), and requires a minimum of one hour for check-in of any electrical mobility equipment. The 48-hour figure is a channel rule, not a carriage deadline.", "src": [] }, "how_to_request": { "value": "Request during booking, submit the online Accessibility Request form, or call Sun Country Reservations on 651-905-2737 (call if the flight departs within 48 hours)", "detail": "\"You can submit an Accessibility Request or contact Sun Country Reservations.\" Requestable services include wheelchair assistance, seating accommodation, escort assistance for a visually impaired passenger and storage of an assistive device.", "src": [ "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Manual wheelchairs can be checked at either the ticket counter or gate free of charge\"; \"Powered carts and wheelchairs can be checked at the ticket counter or gate free of charge.\" Mobility devices and medical equipment \"are not counted as additional overhead bags\".", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Sun Country does not publish a number of mobility devices carried free per passenger. It only states there is cabin space for one (1) manual wheelchair, first come first served.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Manual wheelchairs can be checked at either the ticket counter or gate free of charge. Detachable items such as seat cushions and footrests may be carried onboard or tagged as bags and stowed with the chair in the cargo bin.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": true, "detail": "\"There is space on our aircraft for one (1) manual wheelchair to be stowed onboard. This space is available on a first come, first serve basis.\" Walkers and canes may also be stored in the cabin if they do not block exits or protrude into the aisle.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"Checking and returning personal wheelchairs at the gate can be arranged.\" Travellers may use Sun Country's own airport wheelchairs after checking their personal chair.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for a checked wheelchair; Sun Country only warns that \"heavier powered models where normal ramp stairways cannot be used may incur delivery delays\".", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Sun Country publishes no maximum wheelchair size. The only figures it gives are 737 cargo-door apertures (see policy.electric.max_dimensions and aircraft_hold_note), which it says \"may not accommodate all mobility devices\".", "src": [], "basis": null }, "notes": "Detachable items (seat cushions, footrests) may be carried onboard or tagged as bags and stowed with the chair in the cargo bin.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Sun Country says one manual wheelchair may be stowed onboard on a first-come basis, but publishes no dimensions for that stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted. \"Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing. Battery cables must be disconnected and terminals insulated to prevent short circuit. When it is not possible to stow the device in an upright position, the battery must be removed and placed in a battery box in the aircraft cargo area by a Sun Country representative.\"", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Accepted (dry cell). \"Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing. When it is not possible to stow the device in an upright position, the battery cables will be disconnected and/or terminals protected to prevent short circuit and placed in an upright position.\"", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Accepted. If the battery is inside an enclosed protective housing that is not easily removed and is integrated into the device's design, it stays with the device in the cargo hold; otherwise it must be removed and carried in the cabin. Lithium metal (non-rechargeable) batteries are \"forbidden for transport\".", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Sun Country states there is no cap when the battery stays installed: \"If within an enclosed, protective battery housing that is not easily removed and is integrated into the design of the device, there are no watt-hour (Wh) limitations and the battery may remain with the device in the cargo hold.\"", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the battery is not adequately protected and it is a collapsible device with exposed batteries, the battery must be removed and carried as a carry-on. The battery cannot exceed 300 watt-hours (Wh).\"", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"One (1) spare battery, not exceeding 300 watt-hours (Wh), or two (2) spare batteries, not exceeding 100 watt-hours (Wh) each, may be carried on board the aircraft.\" Note the 100 Wh figure for two spares — lower than the 160 Wh most carriers publish.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Either one (1) spare of ≤300 Wh or two (2) spares of ≤100 Wh each, carried on board.", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "Not routinely — \"batteries should remain attached\" and powered equipment should not be disassembled if it fits upright through the aircraft bin door. Removal is required only where the lithium battery is not adequately protected on a collapsible device (then it travels as carry-on), or for a wet-cell battery where the device cannot be stowed upright (then a Sun Country representative places it in a battery box in the cargo area).", "src": [ "s1" ] }, "terminals": { "value": "Terminals must be protected/insulated and cables disconnected to prevent short circuit where the battery is removed or the device cannot be carried upright", "detail": "Wet cell: \"Battery cables must be disconnected and terminals insulated to prevent short circuit.\" Dry cell: cables disconnected and/or terminals protected when the device cannot be stowed upright.", "src": [ "s1" ] }, "documentation": { "value": "Have disassembly instructions readily available; check in at least one hour before departure with any electrical equipment", "detail": "\"Please have disassembly instructions readily available to avoid delays.\" \"A minimum of one hour is required for check-in of any electrical equipment to ensure it meets all dangerous goods handling requirements.\" No spec sheet or MSDS is demanded.", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "\"Powered carts and wheelchairs can be checked at the ticket counter or gate free of charge. Powered equipment should not be disassembled if it fits upright through the aircraft bin door and batteries should remain attached.\" If the bin door prevents upright loading, airport staff may ask for disassembly instructions.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published; Sun Country only warns that heavier powered models may incur delivery delays where normal ramp stairways cannot be used.", "src": [] }, "max_dimensions": { "height_cm": 83.8, "width_cm": 121.9, "length_cm": null, "detail": "CARGO-DOOR APERTURE, not a stated maximum chair size. \"The maximum forward cargo door width on Sun Country's 737 aircraft is 48 inches and maximum door height is 35 inches. Maximum rear cargo door width on Sun Country's 737 is 48 inches and maximum door height is 33 inches, which may not accommodate all mobility devices.\" The smaller (rear) door, 48 x 33 in = 121.9 x 83.8 cm, is recorded here as the binding figure.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "Powered carts and wheelchairs can be checked at the ticket counter or gate free of charge, and \"checking and returning personal wheelchairs at the gate can be arranged\".", "src": [ "s1" ] }, "notes": "Lithium metal (non-rechargeable) batteries are forbidden for transport." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Sun Country does not publish whether an on-board aisle wheelchair is carried on its all-737 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published on Sun Country's site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Sun Country lists wheelchair assistance and escort assistance as requestable services but does not publish a policy on transferring a passenger between a wheelchair and the aircraft seat.", "src": [] }, "seating": { "value": true, "detail": "\"You can request wheelchair assistance, seating accommodation (e.g., if you need extra legroom due to a full leg brace), escort assistance, or stowage of an assistive device.\" No movable-armrest or bulkhead-row policy is published.", "src": [ "s2" ] } }, "damage_liability": { "value": "CRO access and claim rights published under 14 CFR Part 382; no monetary figure", "detail": "\"If your mobility device is mishandled while in the custody of Sun Country Airlines, please contact the Sun Country baggage team at 651-905-2737, 7am to 8pm CST... you have the right to contact a Complaint Resolution Official (a 'CRO') and a right to file a claim.\" Airport staff are trained to provide CRO access in person or by telephone. No liability cap, full-value statement or loaner-device commitment is published.", "src": [ "s2", "s5" ] }, "aircraft_hold_note": "All-Boeing 737 fleet. Forward cargo door 48 in wide x 35 in high (121.9 x 88.9 cm); rear cargo door 48 in wide x 33 in high (121.9 x 83.8 cm). Sun Country states these \"may not accommodate all mobility devices\"." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "US DOT-regulated carrier; its DOT-required disability page is suncountry.com/paxbillofrights. Sun Country is one of the few carriers that publishes its actual cargo-door apertures — the binding constraint for a rigid power chair is the 33 in (83.8 cm) high rear door. Two unusual figures a human should re-check: (1) two spare lithium batteries are capped at 100 Wh each, not the more common 160 Wh; (2) Sun Country explicitly imposes NO watt-hour limit on a battery in an integrated, non-easily-removable housing. suncountry.com is a JavaScript site — pages had to be read through the reader proxy and several fetches returned an empty shell before rendering; /hazmat never rendered. Link-rot repair 2026-07-29: the Comment/Complaint Form URL suncountrysupport.force.com/Case/s/ is genuinely dead (HTTP 404 on both HEAD and GET) because Salesforce retired the *.force.com community domain; the form now lives at sy.my.site.com/Case/s/. Sun Country has not fixed the link on its own Special Services page, so a reader following that page directly will hit the 404 — reach the form via suncountry.com's other published link, flysca.com/feedback, which redirects correctly. No policy value depended on this URL; damage_liability is sourced from the Special Services page and the Bill of Rights page, both live. Also note https://www.suncountry.com/feedback returns HTTP 200 but renders a generic marketing shell, not a feedback form — do not cite it.", "searched_urls": [ "https://www.suncountry.com/", "https://www.suncountry.com/help-center/special-services", "https://www.suncountry.com/bags-optional-services", "https://www.suncountry.com/contact-us", "https://www.suncountry.com/contact-us/accessibility-requests", "https://www.suncountry.com/paxbillofrights", "https://www.suncountry.com/hazmat", "https://www.suncountry.com/aircraft", "https://suncountrysupport.force.com/Case/s/", "https://suncountrysupport.force.com/", "https://sy.my.site.com/Case/s/", "https://flysca.com/feedback", "https://www.suncountry.com/feedback" ] } }, { "schema_version": "1.1", "slug": "sunexpress", "name": "SunExpress", "iata_code": "XQ", "icao_code": "SXS", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.sunexpress.com/", "sources": [ { "id": "s1", "title": "Accessible travel — SunExpress (snapshot 2026-04-17)", "url": "https://web.archive.org/web/20260417090150/https://www.sunexpress.com/en-gb/information/passenger-info/accessible-travel/", "retrieved": "2026-04-17", "kind": "official" }, { "id": "s2", "title": "Dangerous goods regulations — SunExpress (snapshot 2026-02-15)", "url": "https://web.archive.org/web/20260215063303/https://www.sunexpress.com/en-gb/information/luggage-info/dangerous-goods/", "retrieved": "2026-02-15", "kind": "official" }, { "id": "s3", "title": "Help & Contact / Help Center — SunExpress (snapshot 2026-06-17)", "url": "https://web.archive.org/web/20260617180219/https://www.sunexpress.com/en-gb/information/help/help-contact/", "retrieved": "2026-06-17", "kind": "official" }, { "id": "s4", "title": "Special baggage — SunExpress (snapshot 2026-03-10)", "url": "https://web.archive.org/web/20260310185810/https://www.sunexpress.com/en-gb/information/luggage-info/special-baggage/", "retrieved": "2026-03-10", "kind": "official" }, { "id": "s5", "title": "SunExpress Airlines Passenger Rights Information brochure (SXS CAC FORM 008-Rev.01-12DEC 2023) — LIVE PDF on SunExpress's own static host", "url": "https://static.sunexpress.com/media/n2ab4oly/passenger-rights-brochure_en.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "SHT-ENGELSİZ — \"Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı\", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on all Turkish-licensed carriers including SunExpress — LIVE PDF", "url": "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Türkiye — Customer Service Center (channel for assistance requests)", "number": "+90 444 0 797", "hours": null, "region": "TR", "src": [ "s3", "s5" ] }, { "label": "Other countries — Customer Service Center", "number": "+90 232 444 0 797", "hours": null, "region": "INT", "src": [ "s3" ] }, { "label": "EU countries — Customer Service Center", "number": "+31 970 1026 9797", "hours": null, "region": "EU", "src": [ "s3" ] }, { "label": "Germany — Customer Service Center", "number": "+49 69 310 997 97", "hours": null, "region": "DE", "src": [ "s3" ] }, { "label": "United Kingdom — Customer Service Center", "number": "+44 208 157 9797", "hours": null, "region": "GB", "src": [ "s3" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Accessible travel (wheelchairs, batteries, service levels)", "url": "https://www.sunexpress.com/en-gb/information/passenger-info/accessible-travel/", "src": [ "s1" ] }, { "label": "Dangerous goods — mobility devices and battery table", "url": "https://www.sunexpress.com/en-gb/information/luggage-info/dangerous-goods/", "src": [ "s2" ] }, { "label": "Help & Contact — Customer Service Center numbers", "url": "https://www.sunexpress.com/en-gb/information/help/help-contact/", "src": [ "s3" ] }, { "label": "SunExpress Passenger Rights Information brochure (live PDF, opens directly — the sunexpress.com HTML pages are behind a bot wall)", "url": "https://static.sunexpress.com/media/n2ab4oly/passenger-rights-brochure_en.pdf", "src": [ "s5" ] }, { "label": "Turkish DGCA instruction SHT-ENGELSİZ — the legal minimum every Turkish carrier owes a disabled passenger (48 h notice, no extra fee, max 2 mobility items)", "url": "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "src": [ "s6" ] } ], "notes": "SunExpress publishes no dedicated disability desk, no accessibility email and no separate assistance form: the \"submit your requests ... here\" link on the accessible-travel page points to the general Help & Contact page, and every wheelchair or battery arrangement runs through the Customer Service Center. Numbers as printed on the Help Center page; costs may apply at local landline rates." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Please call us to inform about your wheelchair or any other equipments you will need during your flight at least 48 hours prior to departure\"; special-assistance requests must also be submitted at least 48 hours before departure. Check-in counter at least 2 hours before departure; requests made under 2 hours may not be met. The same 48-hour deadline is the Turkish DGCA legal minimum (SHT-ENGELSİZ art. 10; a return booked at the same time with the same carrier needs no separate request).", "src": [ "s1", "s6" ] }, "how_to_request": { "value": "Through the Customer Service Center (or ticket office, tour operator, travel agency) at booking or at least 48 h before departure", "detail": "\"Disabled passengers and passengers with reduced mobility can book their seats via our Customer Service Center\", giving the type, dimension and weight of the equipment. Battery-powered chairs must be reserved through the Customer Service Center with battery type, battery power and wheelchair size. An e-mail confirms when the service request is approved.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"The carriage of your mobility aids (including power supply vehicles) is free of charge. It will be labelled separately and transported safely.\" Airport wheelchair service is also free, and \"SunExpress doesn't charge for the services delivered to disabled passengers or passengers with reduced mobility.\" Turkish law says the same: SHT-ENGELSİZ art. 11 obliges the carrier to provide the Annex-1 assistance \"without demanding an extra fee, report/document etc.\"", "src": [ "s1", "s6" ] }, "devices_per_passenger": { "value": null, "detail": "SunExpress publishes no number, so no value is asserted. As a legal backstop the Turkish DGCA instruction SHT-ENGELSIZ (Annex-1) entitles each disabled passenger to carriage of up to 2 mobility items, electric wheelchair included — that is the regulator's floor, not SunExpress's published policy.", "src": [ "s6" ] }, "manual": { "allowed": { "value": true, "detail": "\"We can transport the following wheelchairs on our flights: Wheelchair Manual Power (WCMP)…\"", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published for manual chairs. The dangerous-goods table only notes that \"collapsible mobility devices with lithium ion batteries could be accepted in cabin\", with Customer Service Center approval.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not clearly published. SunExpress says only \"You can use your wheelchair until the aircraft and receive it back after flight\" — it does not say whether the chair comes back at the aircraft door or at baggage reclaim.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for mobility aids, which are carried free and labelled separately. SunExpress's special-baggage page states a general handling rule that \"because of current EU regulations, each baggage item must not weigh more than 32 kg\".", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No manual-chair size limit is published. SunExpress does warn that if a chair cannot be loaded for physical reasons, or if its dimensions were declared inaccurately, carriage will be refused.", "src": [ "s1" ], "basis": null }, "notes": "SunExpress flies an all-Boeing-737 fleet and states twice that a wheelchair which cannot physically be loaded, or whose dimensions were misdeclared, will be refused — so confirm the exact size with the Customer Service Center.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; SunExpress gives no in-cabin stowage dimensions for a folding chair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"We can't transport the electronic wheelchairs with spillable battery due to safety reasons since they are not safe against flow.\" The dangerous-goods table lists \"spillable WCH batteries\" as not accepted, and \"Wheelchairs operated by liquid power supply (WCHBW)\" among devices SunExpress cannot admit.", "src": [ "s1", "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"Wheelchair Battery Dry (WCBD): Wheelchair that is operated by power supply with non-liquid gel or dry battery\" is transportable and allowed as checked baggage, with the pole heads dismantled or the circuit completely turned off and cables prevented from contacting. But the dangerous-goods table states for \"Battery Powered mobility devices and wheelchairs\": \"Approval of Customer Service Center is required\"; the reservation must be made through the Customer Service Center.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "\"Wheelchair with Lithium Battery (WCLB)\" is listed among the wheelchairs SunExpress can transport and lithium chairs are \"Allowed as checked baggage. (collapsible mobility devices with lithium ion batteries could be accepted in cabin)\" — but the dangerous-goods table's approval column for \"Battery Powered mobility devices and wheelchairs\" reads \"Approval of Customer Service Center is required\", and \"Passengers must make a reservation for their battery-powered wheelchairs through the Customer Service Center\", stating battery type, battery power and wheelchair size.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for wheelchairs. SunExpress asks you to declare the \"battery power\" to the Customer Service Center but states no watt-hour ceiling for a chair battery; the 160 Wh cap in its dangerous-goods table is written for general lithium-ion powered devices.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — SunExpress gives no watt-hour figure for a wheelchair battery removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The only spare-battery rule published is the general one for portable electronics: spare lithium-ion batteries between 100 Wh and 160 Wh, hand baggage only.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The dangerous-goods table's \"Max 2 pcs. per person\" applies to general spare lithium-ion batteries of 100–160 Wh, not to wheelchair batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published as a requirement. The dangerous-goods table says a wheelchair with a non-spillable or lithium battery is \"Allowed as checked baggage\", adding only that collapsible powered devices could be accepted in the cabin.", "src": [] }, "terminals": { "value": true, "detail": "\"The pole heads of the power supply should be dismantled or circuit should be completely turned off due to safety rules. Cables and power supply heads should be prevented from contacting in order to prevent short circuit.\"", "src": [ "s1" ] }, "documentation": { "value": true, "detail": "Passengers \"will need to present a medical certificate stating the exact weight and dimensions of the medical luggage at both the airport check-in and the gate\", and must give the Customer Service Center the battery type, battery power and wheelchair size when reserving.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only with prior approval: \"Passengers must make a reservation for their battery-powered wheelchairs through the Customer Service Center\", and the dangerous-goods table states for battery-powered mobility devices and wheelchairs \"Approval of Customer Service Center is required\" — allowed as checked baggage. Chairs that cannot be loaded are refused.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered chairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No powered-chair size limit is published. In its medical/assisting-equipment section SunExpress states \"the dimensions of your equipment must not exceed 84 x 120 cm\" (axes not specified, and written around CPAP/POC-type devices), and warns that a chair which cannot be loaded, or whose dimensions were misdeclared, will be refused.", "src": [ "s1" ], "basis": null }, "gate_delivery": { "value": null, "detail": "Not clearly published: \"You can use your wheelchair until the aircraft and receive it back after flight\" — the return point is not stated.", "src": [ "s1" ] }, "notes": "Battery-powered chairs must be registered with the Customer Service Center (battery type, battery power, chair size) before travel; wet/spillable batteries are refused outright. SunExpress also excludes from carriage \"passengers who require a pneumatically/ electrically operated apparatus during the flight\"." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. SunExpress describes only the airport wheelchair service levels (WCHR/WCHS/WCHC) and says WCHC passengers are brought to their seat; no on-board aisle chair is mentioned.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. Cabin crew \"may assist disabled passengers and passengers with reduced mobility for going to and returning from WC\", but no accessible lavatory is claimed.", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"Service Level 3 (WCHC): For passengers who cannot walk without assistance, this service will bring them to their seat in the cabin and pick them up from there at the arrival destination.\" Passengers needing personal care, medication or help fastening a seatbelt must still travel with an accompanying person. SunExpress's live passenger-rights brochure repeats that \"passengers with reduced mobility ... will receive special services from our airport staff as required under the Passenger Rights Regulation\".", "src": [ "s1", "s5" ] }, "seating": { "value": "Window seats (A/F) only in advance; emergency exit rows not permitted", "detail": "\"Passengers with reduced mobility can only reserve window seats (A/F) in advance. Other seats might be allocated at the airport check-in desk with consideration to the type and/or grade of the physical restriction.\" Disabled passengers are not allowed in emergency exit rows and will be reseated if online check-in assigns one.", "src": [ "s1" ] } }, "damage_liability": { "value": "Compensation determined according to international agreements", "detail": "\"Damages in your luggage and equipment will be compensated very fast and in priority. The compensation to be paid for the luggage and/or equipment that is damaged is determined according to international agreements.\" Claims go to the Lost & Found Department and must be sent to SunExpress in writing immediately. Turkish law adds a specific rule: SHT-ENGELSİZ art. 14 makes the service provider responsible at the stage where a wheelchair or other mobility equipment is lost or damaged liable for the passenger's loss, and art. 15 forbids limiting or waiving that duty.", "src": [ "s1", "s6" ] }, "aircraft_hold_note": "All-Boeing-737 fleet. SunExpress states assisting/medical equipment \"must not exceed 84 x 120 cm\" and that a wheelchair which cannot be loaded for physical reasons will be refused; separately its special-baggage page limits sports equipment to 84 cm in height and 122 cm in width, which suggests the same hold aperture constrains a chair." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "FRESHNESS PASS 2026-07-29. www.sunexpress.com is still behind a Cloudflare managed challenge and could not be read live from anywhere: direct HTTPS with a full Chrome header set returns 403 \"Just a moment...\", and the r.jina.ai reader returns the same challenge page at --render 25, --render 40, x-engine browser and x-wait-for-selector; www/non-www, http/https, the /tr-tr/ and /de-de/ locales and even /robots.txt are all walled, and Wayback Save Page Now answers 520. CDX was re-checked for every cited page and the snapshots below are the NEWEST 200 captures that exist (accessible travel 2026-04-17, dangerous goods 2026-02-15, Help & Contact 2026-06-17, special baggage 2026-03-10) — so the HTML facts here are 1–6 months old, not years. TWO LIVE SOURCES WERE ADDED so this record no longer rests on the archive alone: SunExpress's own passenger-rights brochure on its static host, static.sunexpress.com, which is NOT behind the bot wall and opens normally (s5); and the Turkish DGCA instruction SHT-ENGELSİZ (s6), which is the legal floor under everything SunExpress does. CONTRADICTION A HUMAN SHOULD CHECK: SHT-ENGELSİZ art. 11 says the carrier must provide assistance \"without demanding an extra fee, report/document etc.\", yet SunExpress's accessible-travel page requires a medical certificate stating the exact weight and dimensions of medical luggage at check-in and at the gate. Also unchanged from the previous pass: the accessible-travel page carries an older duplicated block saying only non-flowing gel or dry batteries can be carried (no lithium) while the current text lists WCLB lithium chairs as accepted — the newer text is used here; SunExpress publishes no watt-hour limit for wheelchair batteries at all, only a 160 Wh ceiling for general lithium-ion devices, so declare your battery to the Customer Service Center; special-service passengers can use online check-in only on domestic flights; and wheelchair service is not guaranteed for walk-up requests or requests made under 2 hours before departure.", "searched_urls": [ "https://www.sunexpress.com/en/", "https://www.sunexpress.com/en/travel-information/special-assistance/", "https://www.sunexpress.com/en-gb/information/passenger-info/accessible-travel/", "https://www.sunexpress.com/en-gb/information/passenger-info/accessible-travel/wheelchair-service-requests-sunexpress-special-assistance-rules/", "https://www.sunexpress.com/en-gb/information/luggage-info/dangerous-goods/", "https://www.sunexpress.com/en-gb/information/luggage-info/special-baggage/", "https://www.sunexpress.com/en-gb/information/help/help-contact/", "https://web.archive.org/web/20260417090150/https://www.sunexpress.com/en-gb/information/passenger-info/accessible-travel/", "https://web.archive.org/web/20260215063303/https://www.sunexpress.com/en-gb/information/luggage-info/dangerous-goods/", "https://web.archive.org/web/20260617180219/https://www.sunexpress.com/en-gb/information/help/help-contact/", "https://web.archive.org/web/20260310185810/https://www.sunexpress.com/en-gb/information/luggage-info/special-baggage/", "https://sunexpress.com/en-gb/information/passenger-info/accessible-travel/", "http://www.sunexpress.com/en-gb/information/passenger-info/accessible-travel/", "https://www.sunexpress.com/tr-tr/bilgi/yolcu-bilgileri/engelli-yolcu/", "https://www.sunexpress.com/de-de/informationen/passagierinformationen/barrierefreies-reisen/", "https://www.sunexpress.com/robots.txt", "https://web.archive.org/save/https://www.sunexpress.com/en-gb/information/passenger-info/accessible-travel/", "http://web.archive.org/cdx/search/cdx?url=www.sunexpress.com/en-gb/information/passenger-info/accessible-travel/&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=www.sunexpress.com/en-gb/information/luggage-info/dangerous-goods/&output=json&limit=-8", "http://web.archive.org/cdx/search/cdx?url=static.sunexpress.com*&output=json&filter=mimetype:application/pdf", "https://static.sunexpress.com/media/n2ab4oly/passenger-rights-brochure_en.pdf", "https://static.sunexpress.com/media/lw1nmskt/fares-en-newfares-09062026.pdf", "https://customerservices.sunexpress.com/s/", "https://groupreservation.sunexpress.com/", "https://holidays.sunexpress.com/", "https://ebilet.sunexpress.com/", "https://brand.sunexpress.com/", "https://retroclaim.sunexpress.com/", "https://sunbot.sunexpress.com/", "https://web.shgm.gov.tr/tr/yolcu-haklari", "https://web.shgm.gov.tr/tr/yolcu-haklari/7005-index", "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/SHY-YY.pdf", "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf" ] } }, { "schema_version": "1.1", "slug": "suparna-airlines", "name": "Suparna Airlines", "iata_code": "Y8", "icao_code": "YZR", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.yzr.com.cn/", "sources": [ { "id": "s1", "title": "特殊旅客 (Special passengers — disabled passengers, wheelchair passengers, battery table)", "url": "https://www.yzr.com.cn/micro/main/help/63e1b7b0f4e67e1be72e45b7", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "危险品运输 (Dangerous goods regulations)", "url": "https://www.yzr.com.cn/micro/main/help/63de0d9673bb4e1be12fcafe", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "特殊行李规定 (Special baggage rules — section 6, electric wheelchairs/mobility devices)", "url": "https://www.yzr.com.cn/micro/main/help/63ddfb23bdef321bc9ba83d1", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "托运行李 (Checked baggage)", "url": "https://www.yzr.com.cn/micro/main/help/6a3cbe1e6b11412f5dcebe24", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "官方服务热线 (Official service hotlines)", "url": "https://www.yzr.com.cn/micro/main/contactus/63ca0e02b5240a7602621d75", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — 24-hour service hotline 95071888 (wheelchair and electric-wheelchair requests)", "number": "95071888", "hours": "24/7", "region": "CN", "src": [ "s1", "s5" ] }, { "label": "China — Passenger opinions & complaints", "number": "021-50803337", "hours": "Weekdays; closed Saturdays, Sundays and public holidays", "region": "CN", "src": [ "s5" ] } ], "email": [ { "label": "Passenger opinions & complaints", "address": "yzrsqms@yzr.com.cn", "src": [ "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "特殊旅客 — Special passengers (wheelchair section + battery table)", "url": "https://www.yzr.com.cn/micro/main/help/63e1b7b0f4e67e1be72e45b7", "src": [ "s1" ] }, { "label": "特殊行李规定 — Special baggage (electric wheelchairs)", "url": "https://www.yzr.com.cn/micro/main/help/63ddfb23bdef321bc9ba83d1", "src": [ "s3" ] }, { "label": "危险品运输 — Dangerous goods (lithium batteries)", "url": "https://www.yzr.com.cn/micro/main/help/63de0d9673bb4e1be12fcafe", "src": [ "s2" ] } ], "notes": "Everything runs through the 24-hour hotline 95071888; Suparna publishes no accessibility email, no assistance form and no English-language accessibility page. The site is a JavaScript app, so these pages look blank to a text browser — open them in a browser." }, "policy": { "notice_hours": { "value": 24, "detail": "Ground wheelchair service: call 95071888 \"no later than 24 hours before the scheduled departure\". Same 24-hour deadline for bringing an electric wheelchair, when Suparna also confirms the battery type by phone. Then reach the check-in desk at least 2 hours before ordinary check-in closes, with the chair's instruction manual. (Stretcher and oxygen passengers have a separate 48-hour rule.)", "src": [ "s1" ] }, "how_to_request": { "value": "Call the 24-hour hotline 95071888 at least 24 hours before departure", "detail": "Suparna asks whether you can walk unaided, how far, and whether you can manage stairs. Walk-up requests are met only if resources allow, and are prioritised for WCHC (no self-care) and WCHS (partial) over WCHR passengers. If your flight is rescheduled you must re-book the service.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "\"For passengers who must rely on a wheelchair to move about, Suparna allows one wheelchair to be checked free of charge on top of the free checked-baggage allowance.\" The checked-baggage page adds that necessary aids for disabled passengers (folding wheelchair, walking stick, prosthesis) are carried free. Passengers who are not dependent on a wheelchair pay excess-baggage rates if over the allowance.", "src": [ "s1", "s3", "s4" ] }, "devices_per_passenger": { "value": 1, "detail": "One wheelchair checked free in addition to the free baggage allowance, for passengers who must rely on a wheelchair.", "src": [ "s1", "s3" ] }, "manual": { "allowed": { "value": true, "detail": "Folding wheelchairs, walking sticks and prostheses that a disabled passenger must carry are transported free of charge; the chair itself is checked into the hold.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": false, "detail": "\"Because a wheelchair cannot be placed in the aircraft cabin, a wheelchair you bring yourself must be checked in.\" Separately, assistive devices taken into the cabin are not counted against the carry-on allowance and may be stowed first-come first-served where there is space — but for wheelchairs Suparna says checking is required.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"Unless otherwise provided, Suparna allows disabled passengers to check and take delivery of assistive devices at a point close to the cabin door.\"", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. Suparna says only that a wheelchair \"must meet Suparna's baggage and dangerous-goods transport requirements to be carried as baggage\"; its checked-baggage page caps any single piece at 50 kg.", "src": [ "s1", "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — Suparna gives no size limit for a checked wheelchair.", "src": [], "basis": null }, "notes": "Suparna will not provide connecting/through service for unaccompanied WCHC passengers or for passengers travelling with an electric wheelchair; on an interline itinerary you must get the other carrier's agreement before buying the ticket.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; Suparna states a wheelchair cannot be placed in the cabin at all.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Sealed wet batteries meeting Special Provision A67 are accepted (one spare allowed). Non-sealed wet batteries: if non-removable the chair must protect the battery, keep it secured and have the circuit disconnected — \"if the wheelchair cannot always be operated upright, or is not sufficiently protected, it cannot be carried\"; if removable it must be taken out and shipped in strong, rigid, leak-proof packaging secured against tipping, with absorbent material, and no spare is allowed.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Sealed wet (Special Provision A67), nickel-metal-hydride (A199) and dry batteries (A123) are all listed as acceptable. Spares: one A67 sealed wet battery, two A199 NiMH batteries, or two A123 dry batteries.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "Lithium batteries are accepted provided they meet the UN Manual of Tests and Criteria, Part III, sub-section 38.3. Batteries whose rating markings are unclear or have been tampered with are refused.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Where the battery cannot be removed: \"the battery is installed in the wheelchair/mobility aid — there is no maximum watt-hour limit\". The design must protect the battery, it must be firmly attached, the circuit disconnected per the manufacturer's instructions and the terminals protected against short circuit; the chair travels in the hold. No spare battery may be carried in this case.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the battery is removable: \"the battery must not exceed 300 Wh, or, where the device requires two batteries, 160 Wh each\". Removed batteries must be taken out per the manufacturer's instructions, protected against short circuit (terminals taped or in a battery case), each in its own protective case, and carried into the cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"One spare battery of up to 300 Wh, or two spare batteries of up to 160 Wh each\", carried in the cabin in individual protective cases.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: one spare lithium battery of up to 300 Wh, or two spares of up to 160 Wh each. No spare at all is permitted when the chair's lithium battery is non-removable. (Non-lithium spares: one A67 sealed wet, two A199 NiMH, or two A123 dry.)", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Only where the battery is designed to be removable: it must then be removed per the manufacturer's instructions, protected against short circuit, packed in an individual protective case and carried into the cabin. A non-removable battery stays installed and the chair goes in the hold.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "The circuit must be disconnected per the manufacturer's instructions and both poles protected against short circuit (taped or enclosed in a battery container), with the battery firmly attached to the chair. \"This way up\" labels are applied to both sides; the chair is kept upright throughout loading and secured in the hold so it cannot slide.", "src": [ "s1", "s3" ] }, "documentation": { "value": true, "detail": "Bring the electric wheelchair's instruction manual to the check-in counter (at least 2 hours before ordinary check-in closes) so security can verify the battery. Batteries with unclear or tampered rating markings are refused carriage.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted with prior arrangement: call 95071888 no later than 24 hours before departure and confirm the type of electric wheelchair, then bring the chair's instruction manual to check-in at least 2 hours before ordinary check-in closes. The dangerous-goods page adds that lithium-powered wheelchairs must comply with the ICAO Technical Instructions \"and be approved by the airline\".", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs; Suparna's general checked-baggage rule caps any single piece at 50 kg and requires the chair to comply with its baggage and dangerous-goods rules.", "src": [ "s1", "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — no size limit is given for a powered chair.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Suparna allows disabled passengers to check and take delivery of assistive devices at a point close to the cabin door; you may use your own chair up to boarding, after which staff take it for checking.", "src": [ "s1" ] }, "notes": "The dangerous-goods page warns that if a lithium wheelchair battery leaks, the passenger is liable for the loss caused to the airline. No connecting/through service is offered to passengers travelling with an electric wheelchair." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "Boarding and deplaning assistance \"includes, as needed, staff, an ordinary wheelchair, a dedicated narrow on-board wheelchair, passenger stairs and lifting equipment\". Suparna recommends that passengers who need the cabin wheelchair travel with family or a carer.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published; Suparna's passenger fleet is Boeing 737s and no accessible lavatory is claimed.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Suparna and its ground agents must provide boarding/deplaning assistance (staff, ordinary wheelchair, on-board narrow wheelchair, stairs, lifts), use an air bridge where possible, and must not leave a passenger who cannot move independently in a wheelchair unattended for more than 30 minutes. Priority boarding and staggered deplaning are offered.", "src": [ "s1" ] }, "seating": { "value": null, "detail": "No seat-allocation rule is published. Suparna does cap unaccompanied disabled passengers who would need help in an evacuation — 2 on aircraft with 51–100 seats, 4 on 101–200, 6 on 201–400, 8 above 400 — and says it will not otherwise refuse a qualified disabled passenger on the grounds of these limits.", "src": [] } }, "damage_liability": { "value": "No liability waiver may be demanded for damage to a mobility aid", "detail": "\"Suparna staff must not require a qualified disabled passenger to sign a disclaimer or statement waiving the right to claim for damage to or loss of an assistive device, except where it was already damaged when accepted.\" Separately, the dangerous-goods page makes the passenger liable for losses caused to the airline if a lithium wheelchair battery leaks.", "src": [ "s1", "s2" ] }, "aircraft_hold_note": "Passenger fleet is Boeing 737s. A checked electric wheelchair must have \"this way up\" labels on both sides, be kept upright throughout loading and unloading, and be secured in the hold against sliding." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Chinese-language site only; all text here is translated from Suparna's own pages. yzr.com.cn is a JavaScript micro-front-end whose article bodies are loaded from the airline's CMS gateway, so the pages appear empty to fetchers and to the Internet Archive — the content was read from the airline's own CMS endpoint (fe-cms-gateway) that the site itself calls. Two things a traveller should note: Suparna refuses connecting/through service to unaccompanied WCHC passengers and to anyone travelling with an electric wheelchair, and ground-wheelchair capacity is not guaranteed for walk-ups (WCHC and WCHS are served first). One internal tension: the disability-rights section says assistive devices taken into the cabin are not counted as carry-on and may be stowed if space allows, while the wheelchair section says a wheelchair cannot be placed in the cabin and must be checked. Battery rules are unusually complete and follow the IATA mobility-aid table, including the explicit \"no watt-hour limit\" for a non-removable installed battery.", "searched_urls": [ "https://www.yzr.com.cn/", "https://www.yzr.com.cn/micro/main/help/63e1b7b0f4e67e1be72e45b7", "https://www.yzr.com.cn/micro/main/help/63de0d9673bb4e1be12fcafe", "https://www.yzr.com.cn/micro/main/help/63ddfb23bdef321bc9ba83d1", "https://www.yzr.com.cn/micro/main/help/6a3cbe1e6b11412f5dcebe24", "https://www.yzr.com.cn/micro/main/contactus/63ca0e02b5240a7602621d75", "https://www.yzr.com.cn/api/cms/article/63e1b7b0f4e67e1be72e45b7", "https://www.yzr.com.cn/fe-cms-gateway/api/module/getByParams", "https://www.yzr.com.cn/fe-cms-gateway/api/module/batch", "https://web.archive.org/web/20230321071219/https://yzr.com.cn/micro/main/help/63e1b7b0f4e67e1be72e45b7" ] } }, { "schema_version": "1.1", "slug": "swiftair", "name": "Swiftair", "iata_code": "WT", "icao_code": "SWT", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.swiftair.com", "sources": [ { "id": "s1", "title": "Swiftair — PASSENGER (ACMI, Wet Lease, Damp Lease and Full Charter; UEP!FLY)", "url": "https://www.swiftair.com/passenger/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Swiftair — About us (freight and passenger transport, fleet of 47 aircraft)", "url": "https://www.swiftair.com/swiftair/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "UEP!FLY Condiciones Generales de Transporte (PDF) — the brand under which Swiftair operates its Balearic passenger flights; NOT a swiftair.com page", "url": "https://www.uepfly.com/wp-content/uploads/CONDICIONES-GENERALES-UEPFLY.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "UEP!FLY passenger line (Spain) — printed on Swiftair's PASSENGER page as its passenger contact", "number": "+34 900 533 862", "hours": null, "region": "ES", "src": [ "s1" ] }, { "label": "Swiftair head office switchboard, Madrid (not an accessibility desk)", "number": "+34 91 748 07 60", "hours": null, "region": "ES", "src": [ "s2" ] } ], "email": [ { "label": "UEP!FLY (UEPFLY, S.L.) passenger enquiries — the address printed on Swiftair's PASSENGER page for the brand it operates; the page's underlying mailto link actually points to sales@swiftair.com", "address": "info@uepfly.com", "src": [ "s1" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Swiftair — Passenger operations (ACMI / wet lease / charter)", "url": "https://www.swiftair.com/passenger/", "src": [ "s1" ] }, { "label": "UEP!FLY general conditions (PDF) — section 'Personas con Movilidad Reducida (PMR)'; applies to UEP!FLY-branded Balearic flights operated by Swiftair, not to Swiftair wet-leases", "url": "https://www.uepfly.com/wp-content/uploads/CONDICIONES-GENERALES-UEPFLY.pdf", "src": [ "s3" ] } ], "notes": "Swiftair publishes no accessibility or special-assistance channel of its own. sales@swiftair.com and +34 91 748 07 60 are commercial/switchboard contacts. The only passenger-facing channel Swiftair prints is UEP!FLY's: info@uepfly.com and the freephone 900 533 862." }, "policy": { "notice_hours": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "how_to_request": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "fee_charged": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "gate_delivery": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "non_spillable": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "lithium_ion": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "spares_allowed": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "removal_required": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "terminals": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "documentation": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] } }, "allowed": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "seating": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] } }, "damage_liability": { "value": null, "detail": "Swiftair publishes no mobility-aid policy. It flies passengers only under ACMI, wet lease, damp lease and full charter, so the contracting airline's own policy governs the passenger.", "src": [] }, "aircraft_hold_note": "Passenger fleet for the Balearic (UEP!FLY) operation is the ATR 72; Swiftair's overall fleet of 47 aircraft is B737, ATR, EMB120 and Metro. Swiftair publishes no hold-door or hold-compartment dimensions." }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Wet-lease / ACMI operator: the CONTRACTING airline's accessibility policy applies, not Swiftair's. Swiftair's own PASSENGER page says it \"operates passenger aircrafts, including the ATR 72 under its Operating License\" and works \"Operating ACMI, Wet Lease, Damp Lease and Full Charter\"; its About page describes a company \"offering both freight and passenger transport\" that \"provides support to the day/overnight networks of passenger airlines and Integrators\", with 47 aircraft (B737, ATR, EMB120, Metro). Nothing on swiftair.com mentions wheelchairs, mobility aids, reduced mobility or batteries — hence no_public_policy rather than partial. IMPORTANT SECOND-HAND FINDING (deliberately NOT written into any policy value): the Swiftair PASSENGER page presents UEP!FLY (Balearic Islands, created 2021, Palma/Ibiza/Menorca) as its passenger operation and gives info@uepfly.com and 900 533 862 as the contact. UEP!FLY is a separate legal entity, UEPFLY, S.L. Its own general conditions of carriage (PDF, Spanish, section 'c) Personas con Movilidad Reducida (PMR)') state that special needs must be notified at least 48 HOURS in advance (by web form, travel agency, the 900 533 862 line or an airport sales office), and that UepFly will carry FREE OF CHARGE guide dogs and emotional-support animals in the cabin, medical equipment and UP TO TWO MOBILITY DEVICES PER PERSON, provided the 48 h notice is given, cabin space allows and dangerous-goods law is met; walking sticks may be carried as hand baggage unless metal-tipped; groups should book a month ahead. UEP!FLY publishes NO watt-hour figure and no wheelchair dimension or weight limit. Those figures belong to UEP!FLY, not to Swiftair, so they are recorded here in notes only. A traveller booked on a Swiftair-operated flight should read the policy of whichever airline sold the ticket.", "searched_urls": [ "https://www.swiftair.com/", "https://www.swiftair.com/swiftair/", "https://www.swiftair.com/passenger/", "https://www.swiftair.com/contact/", "https://www.swiftair.com/cargo/", "https://www.swiftair.com/pasaje/", "https://www.uepfly.com/", "https://www.uepfly.com/faqs/", "https://www.uepfly.com/condiciones-generales/", "https://www.uepfly.com/condiciones-generales-uepfly/", "https://www.uepfly.com/wp-content/uploads/CONDICIONES-GENERALES-UEPFLY.pdf", "https://www.uepfly.com/wp-content/uploads/INFORMACION-PAGINA-WEB-UEP-AIRWAYS-1.pdf" ] } }, { "schema_version": "1.1", "slug": "swiss", "name": "SWISS", "iata_code": "LX", "icao_code": "SWR", "country": "Switzerland", "region": "Europe", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.swiss.com", "sources": [ { "id": "s1", "title": "Accessible travel", "url": "https://www.swiss.com/ch/en/prepare/special-care/accessible-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Electronic devices and batteries (incl. wheelchairs and mobility aids)", "url": "https://www.swiss.com/ch/en/prepare/baggage/electronic-devices-and-batteries", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Electric mobility device information form (PDF)", "url": "https://www.swiss.com/content/dam/swiss/pdfs/medical/lx-electric-mobility-aid-information-form-de-en.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Passenger request for special assistance", "url": "https://www.swiss.com/ch/en/prepare/special-care/accessible-travel/accessible-travel-form", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Customer Relations USA — Complaint Resolution Official (CRO)", "url": "https://www.swiss.com/us/en/customer_relations_usa", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — SWISS Customer Service, Uniondale NY (route for CRO/ACAA matters)", "number": "+1 516 738 4422", "hours": null, "region": "US", "src": [ "s5" ] } ], "email": [ { "label": "Battery-powered wheelchair / electric mobility device approval", "address": "specialcases@swiss.com", "src": [ "s4" ] } ], "web_form": [ { "label": "Passenger request for special assistance", "url": "https://www.swiss.com/ch/en/prepare/special-care/accessible-travel/accessible-travel-form", "src": [ "s1", "s4" ] } ], "relay": [ { "label": "TTY / US text relay (TRS)", "detail": "Within the US, first dial 711 and then +1 (516) 738-4422 to reach SWISS via the Telecommunications Relay Service.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Accessible travel", "url": "https://www.swiss.com/ch/en/prepare/special-care/accessible-travel", "src": [ "s1" ] }, { "label": "Electronic devices and batteries (wheelchairs / mobility aids section)", "url": "https://www.swiss.com/ch/en/prepare/baggage/electronic-devices-and-batteries", "src": [ "s2" ] }, { "label": "Electric mobility device information form (PDF)", "url": "https://www.swiss.com/content/dam/swiss/pdfs/medical/lx-electric-mobility-aid-information-form-de-en.pdf", "src": [ "s3" ] }, { "label": "Customer Relations USA / Complaint Resolution Official", "url": "https://www.swiss.com/us/en/customer_relations_usa", "src": [ "s5" ] } ], "notes": "SWISS says its Complaint Resolution Officials are available at all its US destinations and in Zurich and Geneva; the US Customer Relations page instead names Frankfurt, Munich and Dusseldorf as the European CRO locations. No dedicated accessibility telephone line is published on swiss.com — bookings and questions from passengers with restricted mobility are routed to the general Service Centre." }, "policy": { "notice_hours": { "value": 48, "detail": "Assistance must be requested \"no later than 48 hours before departure\"; for a battery-powered wheelchair the completed Electric mobility device information form and the manufacturer's technical datasheet/manual must reach SWISS \"no later than 48 hours before departure\". SWISS also asks passengers to book at least two days ahead.", "src": [ "s1", "s2", "s4" ] }, "how_to_request": { "value": "Notify the Service Centre when booking, or submit the online 'Passenger request for special assistance' form; for a battery-powered chair also email the Electric mobility device information form to specialcases@swiss.com", "detail": "SWISS asks passengers with restricted mobility to contact the Service Centre for bookings and seat reservations, and offers an online special-assistance form. Battery-powered wheelchairs additionally need the Electric mobility device information form sent to specialcases@swiss.com for safety checking.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": false, "detail": "\"We will carry up to two wheelchairs and assistance dogs at no extra charge.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": 2, "detail": "\"We will carry up to two wheelchairs ... at no extra charge.\"", "src": [ "s1" ] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are carried; up to two per passenger free of charge, with priority boarding for passengers with disabilities.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published on swiss.com. The accessible-travel page describes wheelchairs being carried and returned at the aircraft or the baggage carousel, and says nothing about stowing a folding manual chair in the cabin.", "src": [] }, "gate_delivery": { "value": "conditional", "detail": "\"When you arrive at your destination airport your wheelchair will either be returned to you immediately or no later than at the baggage carousel.\" Immediate return after disembarkation is not possible at Catania, Hanover, Nuremberg, Olbia, Palermo, Rotterdam, Stuttgart and Valencia.", "src": [ "s1" ] }, "max_weight_kg": { "value": 80, "detail": "Published as fleet loading limits for mobility devices: \"Weight restrictions are in place on Embraer fleet: 80 kg and A220-100/A220-300: 149 kg.\" No figure is published for the A320/A321, A330, A340 or B777 fleets.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 78, "width_cm": 114, "length_cm": null, "detail": "SWISS publishes cargo-door apertures, not a maximum chair size. Smallest door is the Embraer E90/E95 at 114 cm wide x 78-88 cm high (44.8 in x 30.7-34.6 in). Full table: A220-100/-300 118/83 cm; A320/321 182/124 cm; A330-343 and A340-313 270/168 cm; B777-300 246/170 cm; E290/E295 118/90 cm.", "src": [ "s1" ], "basis": "hold_door" }, "notes": "SWISS recommends arriving at the check-in desk 90 minutes before the latest check-in time. Passengers with disabilities get priority boarding.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage dimensions are published on swiss.com.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "SWISS's own \"Electric mobility aid information form\" (swiss.com) lists the Lufthansa Group battery codes. Spillable wet-cell battery (code WCBW): \"Only accepted as checked baggage provided the device can be loaded, stowed, secured and unloaded always in an upright position.\"", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted only with SWISS's prior approval: \"An airline transport approval is required for wheelchairs and mobility aids.\" Non-spillable or dry-cell batteries (code WCBD) — gel, nickel-cadmium, nickel-metal hydride, sealed lead-acid — are capped at max. 12 V / 100 Wh per battery, max. 2 replacement batteries; removed and spare batteries of this type travel in checked baggage only. Manufacturer's technical datasheet to SWISS no later than 48 h before departure.", "src": [ "s3", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted only with SWISS's prior approval: \"An airline transport approval is required for wheelchairs and mobility aids.\" Two categories: WCLX (removable battery) and WCLB (battery permanently installed by the manufacturer's design). A permanently installed, non-removable lithium battery is subject to \"a limit of a maximum of two batteries, each with a capacity of up to 160 Wh\". Send the manufacturer's technical datasheet or manual no later than 48 hours before departure.", "src": [ "s3", "s2" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "Permanently installed / non-removable battery (WCLB): \"a limit of max. 2 batteries with max. 160 Wh each\", and the battery must be protected from damage and secured by the device's design. SWISS states this limit applies from 1 October 2025.", "src": [ "s3", "s1", "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Removable batteries (WCLX) and spares must be carried in the passenger cabin, with a choice of limits: \"either max. 2 batteries up to 300 Wh each, incl. 1 spare battery\" OR \"max. 4 batteries up to 160 Wh each, incl. max. 2 spare batteries\".", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "A spare is counted inside the removable-battery limits: up to 300 Wh if the total is 2 batteries (1 of them a spare), or up to 160 Wh each if the total is 4 batteries (max 2 spares).", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Lithium: 1 spare under the 2 x 300 Wh option, or up to 2 spares under the 4 x 160 Wh option. Non-spillable: max 1 spare wet non-spillable battery, or 2 spare NiMH/dry-cell batteries.", "src": [ "s3" ] }, "removal_required": { "value": "conditional", "detail": "Depends on battery type. Removable lithium batteries and their spares \"must be carried in the passenger cabin\"; batteries permanently installed by the manufacturer's design stay in the chair. Removed and spare non-spillable/dry-cell batteries are accepted in checked baggage only.", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "Permanently installed batteries \"must be protected from damage and secured by the design of the device\". For batteries carried loose in the cabin SWISS requires terminals to be individually insulated — original packaging, adhesive tape over exposed terminals, or each battery in its own plastic or protective bag. Recharging on board is not permitted.", "src": [ "s3", "s2" ] }, "documentation": { "value": true, "detail": "The manufacturer's technical datasheet or manual must be sent with the completed Electric mobility device information form (manufacturer, model, weight, length/width/height, battery type, number of batteries and Wh rating) at least 48 h before departure. Carry the completed form, printed or digital, for the whole journey.", "src": [ "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but \"an airline transport approval is required for wheelchairs and mobility aids\". Restrictions apply to battery power, total weight and the dimensions of the device; the Electric mobility device information form plus the manufacturer's datasheet must be sent at least 48 h before departure.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": 80, "detail": "\"Weight restrictions are in place on Embraer fleet: 80 kg and A220-100/A220-300: 149 kg.\" No figure published for the A320/A321, A330, A340 or B777 fleets.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 78, "width_cm": 114, "length_cm": null, "detail": "Cargo-door apertures, not a stated maximum chair size: smallest is the Embraer E90/E95 at 114 cm wide x 78-88 cm high. A220-100/-300 118/83 cm; A320/321 182/124 cm; A330-343 and A340-313 270/168 cm; B777-300 246/170 cm; E290/E295 118/90 cm.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": "conditional", "detail": "The wheelchair is \"either returned to you immediately or no later than at the baggage carousel\" on arrival; if it goes to the carousel you are taken there in an airport wheelchair. Immediate return is not possible at Catania, Hanover, Nuremberg, Olbia, Palermo, Rotterdam, Stuttgart and Valencia.", "src": [ "s1" ] }, "notes": "From 1 October 2025 wheelchairs and other mobility aids with a permanently installed, non-removable lithium battery are limited to a maximum of two batteries of up to 160 Wh each. Bookings confirmed before 1 October 2025, or trips started before that date, are still carried under the old rule. SWISS's outright ban on battery-powered personal transportation devices (e-scooters, hoverboards, Segways, electric strollers) is a separate section and does not cover wheelchairs and mobility aids." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"We provide an onboard wheelchair on all long-haul flights and on short-haul flights on request. These wheelchairs fit along the aisle of the aircraft.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "\"At present 5 out of our 12 Airbus A330-300 aircraft are fitted with wheelchair-accessible toilets.\" No other SWISS aircraft type is listed as having one.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "Cabin crew help stow hand baggage and \"assist wheelchair users to get to the lavatory and back\", and will help unpack and identify food. Crew cannot provide medical services, assistance inside the toilet, or help with eating and drinking.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"Seats on all our aircraft are fitted with removable armrests.\" Emergency-exit-row seats cannot be offered to passengers with disabilities for safety reasons. An extra adjacent seat can be booked through the Service Centre.", "src": [ "s1" ] } }, "damage_liability": { "value": "Repair or replacement of a damaged/lost mobility device at SWISS's expense (or direct payment to the passenger's preferred vendor), a loaner wheelchair while waiting, and reimbursement of transport costs caused by a delayed device", "detail": "SWISS publishes US-style mishandled-mobility-device rules: choice of repair/replacement with a device of comparable function and safety at SWISS's expense, or repair through your preferred vendor paid directly by SWISS; a loaner chair matching your function and safety needs (or reimbursement of your own loaner within 30 days); and reimbursement of airport transport costs if the device is delayed. Complaint Resolution Officials handle disputes.", "src": [ "s1", "s5" ] }, "aircraft_hold_note": "Cargo-door apertures published by SWISS (width x height): A220-100 118/83 cm (46.5/32.6 in); A220-300 118/83 cm (46.5/32.7 in); A320/321 182/124 cm (71.6/48.8 in); A330-343 270/168 cm (106.3/66.1 in); A340-313 270/168 cm (106.3/66.1 in); B777-300 246/170 cm (96.9/66.9 in); Embraer E290/E295 118/90 cm (46.5/35.4 in); Embraer E90/E95 114/78-88 cm (44.8/30.7-34.6 in). Weight restrictions: Embraer fleet 80 kg; A220-100/A220-300 149 kg." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "SWISS is a Lufthansa Group member but publishes its own mobility-aid rules on swiss.com; every value here comes from a swiss.com page or a swiss.com-hosted PDF. Watch the two-tier lithium rule: a REMOVABLE battery may be up to 300 Wh (2 batteries incl. 1 spare) or 160 Wh (4 batteries incl. 2 spares), while a PERMANENTLY INSTALLED battery is capped at 2 x 160 Wh from 1 October 2025 — a heavy power chair with a fixed 300 Wh+ pack is therefore no longer accepted. Transport approval is mandatory: form to specialcases@swiss.com at least 48 h ahead. Arrive at check-in 90 minutes before the latest check-in time. CRO locations are stated inconsistently between the Swiss and US pages.", "searched_urls": [ "https://www.swiss.com/ch/en", "https://www.swiss.com/ch/en/prepare/special-care/accessible-travel", "https://www.swiss.com/ch/en/prepare/special-care/accessible-travel/accessible-travel-form", "https://www.swiss.com/ch/en/prepare/special-care", "https://www.swiss.com/ch/en/prepare/baggage", "https://www.swiss.com/ch/en/prepare/baggage/electronic-devices-and-batteries", "https://www.swiss.com/content/dam/swiss/pdfs/medical/lx-electric-mobility-aid-information-form-de-en.pdf", "https://www.swiss.com/us/en/customer_relations_usa", "https://www.swiss.com/ch/en/customer-support/contact-us", "https://www.swiss.com/ch/en/prepare/special-care/wheelchairs-and-mobility-aids", "https://www.swiss.com/ch/en/prepare/baggage/special-baggage", "https://www.swiss.com/ch/en/prepare/baggage/restricted-items", "https://www.swiss.com/ch/en/prepare/baggage/dangerous-goods" ] } }, { "schema_version": "1.1", "slug": "syrianair", "name": "Syrianair", "iata_code": "RB", "icao_code": "SYR", "country": "Syrian Arab Republic", "region": "Middle East", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://syrian-airlines.net/", "sources": [ { "id": "s1", "title": "Our services", "url": "https://syrian-airlines.net/services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Terms & Conditions (last updated 31 December 2025)", "url": "https://syrian-airlines.net/terms", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact Us", "url": "https://syrian-airlines.net/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "FAQ", "url": "https://syrian-airlines.net/faq", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Syria (domestic) — Reservations & inquiries, 24/7", "number": "011-168", "hours": "24/7", "region": "SY", "src": [ "s1", "s2", "s3" ] }, { "label": "International — direct call / WhatsApp line 1", "number": "+963 987 077 731", "hours": "24/7", "region": "SY", "src": [ "s1", "s3" ] }, { "label": "International — direct call / WhatsApp line 2", "number": "+963 987 077 732", "hours": "24/7", "region": "SY", "src": [ "s1" ] } ], "email": [ { "label": "Passenger Care — syriaair.com is Syrian Air's own mail domain (its website runs on syrian-airlines.net)", "address": "customercare@syriaair.com", "src": [ "s1", "s3" ] }, { "label": "General enquiries", "address": "info@syrian-airlines.net", "src": [ "s2", "s3" ] }, { "label": "Technical support (app / website) — syriaair.com is Syrian Air's own mail domain", "address": "feedback@syriaair.com", "src": [ "s1", "s3" ] } ], "web_form": [ { "label": "Contact form", "url": "https://syrian-airlines.net/contact", "src": [ "s3" ] }, { "label": "Complaints", "url": "https://syrian-airlines.net/complaints", "src": [ "s3" ] } ], "relay": [ { "label": "WhatsApp", "detail": "00963987077731 / 00963987077732 / 00963987077733 / 00963987077734 (site footer, \"WhatsApp/Direct Call\")", "src": [ "s1", "s3" ] } ], "policy_pages": [ { "label": "Our services (the only mention of passengers with special needs)", "url": "https://syrian-airlines.net/services", "src": [ "s1" ] }, { "label": "Terms & Conditions", "url": "https://syrian-airlines.net/terms", "src": [ "s2" ] } ], "notes": "Syrianair has no accessibility or special-assistance page, no disability desk and no assistance form. The only published reference is a single bullet on the services page; anything specific has to be asked of the 24/7 customer service line or a sales office. www.syriaair.com redirects to syrian-airlines.net." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. Syrianair states no advance-notice deadline for assistance or for a mobility aid.", "src": [] }, "how_to_request": { "value": null, "detail": "No procedure is published. Syrianair lists \"Facilities for Passengers with Special Needs\" among its special services and says booking is done \"via phone or through authorized agents\" — assistance must be arranged through the 24/7 customer service line (011-168 inside Syria), WhatsApp or a sales office.", "src": [] }, "fee_charged": { "value": null, "detail": "Not published; Syrianair says nothing about whether carrying a mobility aid is free or counted against the baggage allowance.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. The services page lists \"Facilities for Passengers with Special Needs\" but Syrianair publishes no wheelchair carriage rule of any kind.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. The Terms & Conditions say only \"Baggage: Weight and size limits apply\", without figures.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — Syrianair publishes no battery rules at all.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Syrianair publishes no battery rules at all.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published; there is no dangerous-goods page on the site. ICAO/IATA defaults apply — see the global rules.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on Syrianair's site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on Syrianair's site.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on Syrianair's site.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. Syrianair's site has no dangerous-goods or restricted-items page and never mentions battery-powered mobility aids.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Syrianair publishes nothing on powered wheelchairs or batteries. Anyone flying a power chair on RB should get written confirmation from Passenger Care (customercare@syriaair.com) before travelling." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. The services page promises only \"Facilities for Passengers with Special Needs\" and \"a trained crew dedicated to passenger service\", without describing what is provided.", "src": [] }, "seating": { "value": null, "detail": "Not published.", "src": [] } }, "damage_liability": { "value": "Montreal Convention", "detail": "Syrianair's Terms & Conditions state, in full: \"Liability: Governed by Montreal Convention.\" There is no mobility-aid-specific provision and no waiver form is mentioned.", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Syrianair relaunched on a new site (syrian-airlines.net; www.syriaair.com redirects to it) whose Terms & Conditions are eight one-line clauses and whose FAQ covers only the mobile app, payment and baggage weight. The single accessibility reference on the whole site is a bullet under Our Services: \"Special Services: Facilities for Passengers with Special Needs.\" No advance-notice deadline, no fee statement, no battery or dangerous-goods rules, no aisle-chair or seating information is published, and the airline's previous WordPress site (syriaair.com) had none either. The site is a JavaScript app whose routes 404 on direct fetch, so pages were read through the rendering proxy. Everything about a wheelchair on RB must be agreed in writing with Passenger Care before travel.", "searched_urls": [ "https://www.syriaair.com/", "https://syrian-airlines.net/", "https://syrian-airlines.net/services", "https://syrian-airlines.net/faq", "https://syrian-airlines.net/terms", "https://syrian-airlines.net/contact", "https://www.syriaair.com/services", "https://www.syriaair.com/faq", "https://web.archive.org/cdx/search/cdx?url=syriaair.com*" ] } }, { "schema_version": "1.1", "slug": "taag-angola-airlines", "name": "TAAG Angola Airlines", "iata_code": "DT", "icao_code": "DTA", "country": "Angola", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://flytaag.com", "sources": [ { "id": "s1", "title": "Passageiros incapacitados — como solicitar assistência especial (Portuguese)", "url": "https://flytaag.com/pt/Planear/Necessidades-especiais/Passageiros-incapacitados", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Assistência em terra — assistência para passageiros incapacitados, WCHR/WCHS/cadeira de rodas e transporte ao lugar (Portuguese)", "url": "https://flytaag.com/pt/Viajar-com-TAAG/No-aeroporto/Assistencia-em-terra", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Condições de Transporte — limites de responsabilidade (Convenção de Montreal / Varsóvia) (Portuguese)", "url": "https://flytaag.com/pt/TAAG/Condicoes-de-transporte", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Pontos de contacto — central de reservas e WhatsApp (Portuguese)", "url": "https://flytaag.com/pt/Ajuda/Pontos-de-contactos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Bagagem especial — o que conta como bagagem especial e como é cobrada (Portuguese)", "url": "https://flytaag.com/pt/Planear/Bagagem/Bagagem-especial", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Aparelhos electrónicos a bordo — baterias de lítio (Portuguese)", "url": "https://flytaag.com/pt/Viajar-com-TAAG/A-bordo/Aparelhos-electronicos", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Fale connosco — formulário de contacto (Portuguese)", "url": "https://flytaag.com/pt/Ajuda/Fale-connosco", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Disabled passengers (English version of the special-assistance page)", "url": "https://flytaag.com/en/Plan/Special-needs/Disabled-passengers", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Angola — Central de reservas (booking centre); the only number TAAG publishes for assistance requests", "number": "+244 9231 90 000", "hours": "Atendimento 24h por dia (24 hours a day)", "region": "AO", "src": [ "s4" ] } ], "email": [], "web_form": [ { "label": "Fale connosco — general contact form (reason: 'Pedido de informações'); TAAG's 'Email — para assuntos não urgentes' link resolves to this form", "url": "https://flytaag.com/pt/Ajuda/Fale-connosco", "src": [ "s7", "s4" ] } ], "relay": [ { "label": "WhatsApp — 'Atendimento geral' (general assistance)", "detail": "api.whatsapp.com/send?phone=244923190000 (i.e. +244 923 190 000). No TTY, text-relay or video-relay service is published.", "src": [ "s4" ] } ], "policy_pages": [ { "label": "Passageiros incapacitados (Portuguese)", "url": "https://flytaag.com/pt/Planear/Necessidades-especiais/Passageiros-incapacitados", "src": [ "s1" ] }, { "label": "Assistência em terra (Portuguese)", "url": "https://flytaag.com/pt/Viajar-com-TAAG/No-aeroporto/Assistencia-em-terra", "src": [ "s2" ] }, { "label": "Disabled passengers (English)", "url": "https://flytaag.com/en/Plan/Special-needs/Disabled-passengers", "src": [ "s8" ] } ], "notes": "TAAG publishes no dedicated accessibility phone line or email address — everything routes through the 24-hour booking centre, the WhatsApp line or the general 'Fale connosco' form. flytaag.com serves Portuguese only when the site's language cookie is set to pt-PT; the /pt/ URLs otherwise redirect to the English pages." }, "policy": { "notice_hours": { "value": null, "detail": "TAAG publishes no advance-notice deadline in hours. It says only that special assistance 'deve ser sempre solicitada durante o processo de reserva do voo' ('must always be requested during the flight booking process'), and that a passenger bringing their own wheelchair must inform the airline beforehand.", "src": [ "s1" ] }, "how_to_request": { "value": "Request the assistance during the flight booking process and describe exactly what assistance you need; if you are bringing your own wheelchair, inform TAAG in advance, including the type of chair and the battery", "detail": "'A assistência especial a passageiros com deficiência ... deve ser sempre solicitada durante o processo de reserva do voo. Para obter uma melhor resposta dos nossos serviços, terá também de descrever o tipo exacto de assistência necessária.' 'Se o passageiro desejar levar a sua própria cadeira de rodas, a companhia aérea deve ser previamente informada (incluindo o tipo de cadeira e a bateria).' The booking centre (+244 9231 90 000) is staffed 24 hours.", "src": [ "s1", "s4" ] }, "fee_charged": { "value": null, "detail": "TAAG states that the special assistance service itself is free — 'A assistência especial a passageiros com deficiência é totalmente gratuita' — but it does not say whether a personal wheelchair or mobility aid is carried free of charge or outside the checked-baggage allowance. Its special-baggage page says the weight of 'bagagem especial' is added to the regular hold-baggage weight and may attract charges.", "src": [ "s1", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "TAAG does not publish how many mobility devices a passenger may carry.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "'Se o passageiro desejar levar a sua própria cadeira de rodas, a companhia aérea deve ser previamente informada (incluindo o tipo de cadeira e a bateria)' — a passenger may bring their own wheelchair provided the airline is informed in advance of the chair type and battery.", "src": [ "s1", "s8" ] }, "cabin_stowage": { "value": null, "detail": "TAAG does not say whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "TAAG does not say where a personal wheelchair is returned. Its ground-assistance page describes only the airport wheelchair services it provides (WCHR, WCHS, wheelchair plus transport to the seat).", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a wheelchair is published. TAAG's general special-baggage limits are 23 kg / 158 cm in Economy and 32 kg / 158 cm in premium classes, but those are stated for special baggage such as musical instruments, televisions and household items, not for mobility aids.", "src": [ "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions are published. The 158 cm total-dimension figure on TAAG's special-baggage page is a general checked-baggage size rule, not a stated maximum chair size.", "src": [ "s5" ], "basis": null }, "notes": "TAAG's ground-assistance page lists three wheelchair services: cadeira de rodas rampa (WCHR) for passengers who can climb stairs; cadeira de rodas degraus (WCHS) for those who cannot; and 'cadeira de rodas e transporte ao lugar' for passengers who must also be carried to their seat, for whom TAAG recommends travelling accompanied. Boarding assistance is also provided for blind passengers.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — TAAG describes no in-cabin stowage for a wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. TAAG's forbidden-items page lists 'pilhas e baterias com risco de derrame' (batteries at risk of leaking) among prohibited corrosive substances in hand baggage, but says nothing about wheelchair batteries.", "src": [ "s1" ] }, "non_spillable": { "value": null, "detail": "Not published. TAAG names no accepted wheelchair battery chemistry.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. TAAG's on-board electronics page says 'todos os equipamentos que contenham baterias de lítio devem ser transportados na cabine e não no porão', but that rule is written for personal electronic devices and must not be read across to a wheelchair battery.", "src": [ "s6" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; TAAG states no watt-hour limit of any kind for mobility aids.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; TAAG states no watt-hour limit of any kind for mobility aids.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; TAAG states no spare-battery watt-hour limit.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published; TAAG states no spare-battery allowance for mobility aids.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. TAAG does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published. TAAG states no terminal-insulation, disconnection or immobilisation requirement for mobility aids.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or form is required in anything TAAG publishes; it asks only that the chair type and battery be notified in advance when booking.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "TAAG publishes no battery-powered-wheelchair policy. Its only statement is that a passenger who wants to bring their own wheelchair must inform the airline in advance 'incluindo o tipo de cadeira e a bateria' (including the type of chair and the battery), so acceptance of a powered chair is decided case by case on the information you give. No battery type, watt-hour limit, weight limit or size limit is published anywhere on flytaag.com.", "src": [ "s1", "s8" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for powered wheelchairs.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "Because TAAG publishes nothing about wheelchair batteries, a powered-chair user has to settle the battery chemistry, watt-hours and handling with the booking centre case by case before travelling." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "TAAG does not publish an on-board aisle chair. It states that if a WCHC passenger presents a declaration of autonomy in order to travel alone, 'não lhes será prestada qualquer assistência especial a bordo' — no special on-board assistance will be given.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. TAAG says on-board help with the toilet ('ajuda nas casas de banho') is among the assistance it will not provide to a passenger travelling alone on a declaration of autonomy.", "src": [ "s1" ] }, "transfer_assistance": { "value": true, "detail": "'Cadeira de rodas e transporte ao lugar — para passageiros que necessitam, além da cadeira de rodas, de serem transportados até ao seu lugar no avião. Neste caso, recomenda-se que o passageiro viaje acompanhado.' Passengers who are very limited in movement (WCHC) should travel accompanied; if they instead sign a declaration of autonomy, TAAG will provide no on-board assistance with the toilet, lifting, carrying or feeding.", "src": [ "s2", "s1" ] }, "seating": { "value": null, "detail": "TAAG publishes no seating policy for passengers with disabilities — no movable-armrest, bulkhead or emergency-exit-row rule appears on its special-needs or ground-assistance pages.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "Montreal Convention limit of 1,131 Special Drawing Rights per passenger for destroyed, lost, damaged or delayed baggage", "detail": "Conditions of Carriage: 'Em caso de destruição, perda de, dano ou atraso de bagagem, 1.131 \"Special Drawing Rights\" (aproximadamente 1.200EUR; 1.800USD) por passageiro na maioria dos casos.' Where the Warsaw Convention applies instead, 17 SDR per kilo of checked baggage. A higher limit can be obtained by making a special declaration of value at check-in and paying a supplement. This is TAAG's general baggage notice; no mobility-aid-specific rule is published, and damage must be reported in writing within 7 days.", "src": [ "s3" ] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "pt", "notes": "Read in Portuguese (flytaag.com only serves /pt/ pages when the site language cookie is set to pt-PT; otherwise the Portuguese URLs redirect to English). The Portuguese and English pages carry identical content, and it is thin: TAAG describes the WCHR / WCHS / carry-to-seat services and says special assistance is free and must be requested when booking, but publishes nothing at all about mobility-aid battery types, watt-hour limits, weight or size limits, cabin stowage, gate delivery or seating. The one sentence that touches powered chairs is that a passenger bringing their own wheelchair must tell the airline in advance 'including the type of chair and the battery'. Two traps avoided here: (1) TAAG's on-board electronics page says every device with a lithium battery must travel in the cabin, not the hold — that is written for phones and laptops and has not been recorded as a wheelchair rule; (2) the disabled-passengers page offers a download labelled 'ANAC — Assistência Especial' (flytaag.com/Portals/0/Ficheiros/Conteudos/Planear/pt/Dicas_ANAC_Acessibilidade_web.pdf, file version-dated 2016). Its text is Brazilian ANAC accessibility guidance (PNAE terminology, 60-year age threshold, 20% companion-fare and 80% excess-baggage discount rules) rather than Angolan regulation, so nothing from it has been used to back a value. TAAG flies to São Paulo, Lisbon and Guangzhou but not the USA, and publishes no CRO/ACAA page. There is also an oddity in the Portuguese text of the disabled-passengers page: it says both 'A TAAG aceita que estes passageiros possam viajar acompanhados' and 'A TAAG aceita que esses passageiros viajem sozinhos' in consecutive sentences.", "searched_urls": [ "https://www.taag.com/", "https://flytaag.com/en/Plan/Special-needs", "https://flytaag.com/en/Plan/Special-needs/Disabled-passengers", "https://flytaag.com/pt/Planear/Necessidades-especiais/Passageiros-com-deficiencia", "https://flytaag.com/pt/Planear/Necessidades-especiais/Passageiros-portadores-de-deficiencia", "https://flytaag.com/pt/Planear/Necessidades-especiais/Passageiros-incapacitados", "https://flytaag.com/pt/Viajar-com-TAAG/No-aeroporto/Assistencia-em-terra", "https://flytaag.com/pt/Planear/Bagagem/Bagagem-especial", "https://flytaag.com/pt/Planear/Bagagem/Bagagem-permitida", "https://flytaag.com/pt/Planear/Bagagem/Objectos-proibidos", "https://flytaag.com/pt/Viajar-com-TAAG/A-bordo/Aparelhos-electronicos", "https://flytaag.com/pt/TAAG/Condicoes-de-transporte", "https://flytaag.com/pt/Ajuda/Pontos-de-contactos", "https://flytaag.com/pt/Ajuda/Fale-connosco", "https://flytaag.com/pt/Ajuda/FAQs", "https://flytaag.com/Portals/0/Ficheiros/Conteudos/Planear/pt/Dicas_ANAC_Acessibilidade_web.pdf" ] } }, { "schema_version": "1.1", "slug": "taca", "name": "TACA", "iata_code": "TA", "icao_code": "TAI", "country": "El Salvador", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.avianca.com/", "sources": [ { "id": "s1", "title": "taca.com homepage — HTTP 301 redirect to www.avianca.com", "url": "http://www.taca.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Contract of carriage (names Taca International Airlines, S.A. as THE CARRIER)", "url": "https://www.avianca.com/en/legal-information/contract-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Help Centre — Can I travel with my wheelchair?", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Accessible Avianca", "url": "https://www.avianca.com/en/my-booking/accesibility-and-assistance/accessible-avianca", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us — contact centres by country", "url": "https://www.avianca.com/en/about-us/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Help Centre — What items are restricted in my baggage?", "url": "https://ayuda.avianca.com/hc/en-us/articles/13083117125403", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "El Salvador — contact centre", "number": "+503 2113 0483", "hours": null, "region": "SV", "src": [ "s5" ] }, { "label": "United States — Avianca group contact centre, published on avianca.com (Avianca El Salvador is the former TACA)", "number": "+1 866 919 0081", "hours": null, "region": "US", "src": [ "s5" ] }, { "label": "Canada — Avianca group contact centre, published on avianca.com (Avianca El Salvador is the former TACA)", "number": "+1 800 722 8222", "hours": null, "region": "CA", "src": [ "s5" ] }, { "label": "Guatemala — contact centre", "number": "+502 2314 0941", "hours": null, "region": "GT", "src": [ "s5" ] }, { "label": "Costa Rica — Avianca group contact centre, published on avianca.com", "number": "+506 4002 3320", "hours": null, "region": "CR", "src": [ "s5" ] }, { "label": "Colombia — Avianca group contact centre (Bogota / mobiles), published on avianca.com", "number": "+57 601 794 8488", "hours": null, "region": "CO", "src": [ "s5" ] }, { "label": "Spain — contact centre (national toll-free)", "number": "+34 800 000 010", "hours": null, "region": "ES", "src": [ "s5" ] }, { "label": "United Kingdom — contact centre", "number": "+44 800 026 0402", "hours": null, "region": "GB", "src": [ "s5" ] } ], "email": [], "web_form": [ { "label": "Requests and complaints form (Help Centre)", "url": "https://ayuda.avianca.com/hc/en-us/requests/new?ticket_form_id=11745634200859", "src": [ "s5" ] } ], "relay": [ { "label": "TDD — United States", "detail": "TDD service for people with hearing and speech limitations: +1 844 413 7044. Avianca also prints the US DOT disability hotline +1 800 778 4838 (voice) / +1 800 455 9880 (TTY) and the Air Consumer Protection Division +1 202 366 2220 (voice) / +1 202 366 0511 (TTY).", "src": [ "s5" ] }, { "label": "WhatsApp — \"Vianca\" virtual assistant", "detail": "+57 311 400 6797 (chat), linked from the Accessible Avianca and Contact us pages.", "src": [ "s4", "s5" ] }, { "label": "TDD — Brazil", "detail": "Serviço TDD no Brasil: +55 0800 724 8754.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Can I travel with my wheelchair?", "url": "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "src": [ "s3" ] }, { "label": "Accessible Avianca", "url": "https://www.avianca.com/en/my-booking/accesibility-and-assistance/accessible-avianca", "src": [ "s4" ] }, { "label": "Contract of carriage (4.2 — disabled / reduced-mobility passengers)", "url": "https://www.avianca.com/en/legal-information/contract-of-carriage/", "src": [ "s2" ] }, { "label": "Restricted items", "url": "https://ayuda.avianca.com/hc/en-us/articles/13083117125403", "src": [ "s6" ] } ], "notes": "TACA has no separate customer-service network: taca.com redirects to avianca.com and every channel above is Avianca's. No dedicated disability desk line is published — accessibility requests go through the ordinary country contact centres, the Help Centre form or the Vianca WhatsApp assistant." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If you are traveling to or from Europe, please notify us at least 48 hours before your flight.\" 48 h is the only published deadline and it is Europe-specific; otherwise Avianca just says tell them when booking or before departure. Arrive 4 h before international / 3 h before domestic flights.", "src": [ "s3" ] }, "how_to_request": { "value": "Declare the wheelchair when booking or before departure via the country contact centre, the Help Centre request form or the Vianca WhatsApp assistant, giving the manufacturer's assembly/disassembly instructions, any cargo-hold conditions and the battery type", "detail": "\"When making your reservation or before the flight's departure, let us know that you will be traveling with a wheelchair... Provide us with the specifications to transport your wheelchair safely, such as the manufacturer's instructions to disassemble and assemble it, whether it requires any conditions to be placed in the cargo hold, and the type of batteries.\"", "src": [ "s3", "s5" ] }, "fee_charged": { "value": false, "detail": "\"No additional charges: You can transport it free of charge if you use it due to a disability. If it is not for your personal use, it will be checked as additional baggage.\"", "src": [ "s3" ] }, "devices_per_passenger": { "value": null, "detail": "Avianca does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Yes! You can bring your wheelchair when traveling with us.\" The contract of carriage also lists wheelchairs and orthopaedic items as Special Baggage the carrier may accept (clause 7.4).", "src": [ "s3", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Avianca does not say whether a folding manual chair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": true, "detail": "\"You may remain in your wheelchair until the last moment before boarding\" (some airports require earlier hand-over). Return at the aircraft door on arrival must be requested and \"may take up to 2 hours depending on the airport\".", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "No maximum manual-wheelchair weight is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published; Avianca instead asks for the chair's specifications when you book.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"We do not transport mobility aids or wheelchairs with spillable (wet) batteries installed.\" The battery must be removed, packed in leak-proof packaging, protected against short circuits, secured upright, surrounded by absorbent material and labelled BATTERY, WET, WITH WHEELCHAIR plus corrosive and package-orientation labels.", "src": [ "s3" ] }, "non_spillable": { "value": true, "detail": "Dry, nickel-metal hydride and non-spillable batteries stay attached: \"You should not remove the battery if it is dry, nickel-metal hydride, or lithium, unless necessary for handling. It must remain properly secured to the wheelchair.\"", "src": [ "s3" ] }, "lithium_ion": { "value": true, "detail": "Lithium batteries are accepted and should stay attached to the chair unless removal is necessary for handling; terminals must be protected against short circuit.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Avianca publishes no watt-hour cap for a lithium battery that stays installed in the chair — only for spares.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "No watt-hour cap is published for a battery removed from the chair; Avianca's instruction is that lithium batteries should not be removed unless handling requires it.", "src": [] }, "lithium_wh_spare_max": { "value": 300, "detail": "TACA has no site of its own — taca.com 301-redirects to avianca.com — so the rule that governs a TA ticket is Avianca's: \"You may carry only in the cabin one (1) spare lithium-ion battery not exceeding 300 Wh, or two (2) spare batteries not exceeding 160 Wh each.\"", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two spares: one spare lithium-ion battery up to 300 Wh OR two spares up to 160 Wh each, cabin only. Separately, up to two (2) spare dry / nickel-metal hydride batteries in the hold in rigid packaging, or a maximum of one (1) spare non-spillable wet battery in the hold in rigid packaging.", "src": [ "s3" ] }, "removal_required": { "value": false, "detail": "\"You should not remove the battery if it is dry, nickel-metal hydride, or lithium, unless necessary for handling. It must remain properly secured to the wheelchair.\" The exception is a spillable (wet) battery, which must be removed.", "src": [ "s3" ] }, "terminals": { "value": "Terminals protected against short circuit; chair handed over switched off with the battery securely attached to the frame", "detail": "\"Deliver it turned off, with terminals protected against short circuits and the battery securely attached to the frame... Ensure that the electrical terminals (positive and negative) are protected against short circuits.\"", "src": [ "s3" ] }, "documentation": { "value": "Manufacturer's disassembly/reassembly instructions, battery type and any special cargo-hold or battery-handling recommendations, given when booking and again at the airport counter", "detail": "\"When you arrive at the airport counter, inform us of the type of battery your wheelchair uses, as well as the manufacturer's instructions for disassembly and reassembly, and if any special recommendations are needed for the cargo hold and battery handling.\" No written spec sheet or MSDS is demanded.", "src": [ "s3" ] } }, "allowed": { "value": true, "detail": "Battery-powered wheelchairs are carried. The chair must be handed over switched off, with terminals protected against short circuit and the battery securely attached to the frame. Chairs with spillable (wet) batteries are carried only with the battery removed and packed — see wet_spillable.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "No maximum powered-wheelchair weight is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Same as manual chairs: you may keep the chair until boarding, and return at the aircraft door on arrival can be requested but \"may take up to 2 hours depending on the airport\".", "src": [ "s3" ] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Avianca does not publish whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "No transfer/lifting service is described. The contract of carriage instead says the carrier may require a passenger with a disability to travel with an assistant where that is essential to safety, including where the passenger cannot help themselves in an evacuation.", "src": [] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead seating rule for wheelchair users is published.", "src": [] } }, "damage_liability": { "value": "Montreal / Warsaw Convention limits — in most cases up to 1,519 SDR for destruction, loss, damage or delay of baggage; damage to checked baggage must be reported in writing within 7 days", "detail": "Contract of carriage 13.1–13.2: liability is governed by local law or the Montreal/Warsaw Conventions; \"With respect to destruction, loss or damage, or delay to Baggage, Passengers will have the right in most cases to a maximum of one-thousand five-hundred and nineteen (1,519) Special Deposit Rights.\" No separate full-value rule for mobility aids is published.", "src": [ "s2" ] }, "aircraft_hold_note": "Avianca: \"Flights to and from the United States: On single-aisle aircraft, your wheelchair will be transported in the cargo hold, following U.S. Department of Transportation (DOT) regulations.\" No hold-door or hold-compartment dimensions are published." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The TACA brand no longer sells tickets. http://www.taca.com/ returns HTTP 301 to https://www.avianca.com/, and Avianca's own contract of carriage on avianca.com states that it sets the terms for \"Aerovías del Continente Americano S.A., Avianca, Taca International Airlines, S.A., Avianca Costa Rica, S.A., Avianca Ecuador S.A., Aviateca S.A. and Regional Express Américas S.A.S., hereinafter THE CARRIER\". Every fact here therefore comes from avianca.com / ayuda.avianca.com and is TACA International Airlines' own published policy, not a group policy imported by inference. Watch-outs: carriage is free only where the chair is used because of a disability; gate return must be requested and can take up to 2 hours; the 48 h notice figure is published only for flights to/from Europe. The physical-disability page linked from Accessible Avianca (/en/my-booking/accesibility-and-assistance/avianca-accesible/physical-disability) currently returns 404, so nothing about aisle chairs, transfers or accessible lavatories could be sourced.", "searched_urls": [ "http://www.taca.com/", "https://www.taca.com/", "https://www.avianca.com/", "https://www.avianca.com/robots.txt", "https://www.avianca.com/sitemap.xml", "https://www.avianca.com/sitemap-en.xml", "https://www.avianca.com/en/booking/special-services/", "https://www.avianca.com/en/my-booking/accesibility-and-assistance/accessible-avianca", "https://www.avianca.com/en/my-booking/accesibility-and-assistance/avianca-accesible/physical-disability", "https://www.avianca.com/en/information/special-assistance/", "https://www.avianca.com/en/booking/special-services/passengers-with-disabilities/", "https://www.avianca.com/en/booking/special-services/reduced-mobility/", "https://www.avianca.com/en/information/passengers-with-disabilities/", "https://www.avianca.com/en/travel-information/special-assistance/", "https://www.avianca.com/en/legal-information/contract-of-carriage/", "https://www.avianca.com/en/about-us/contact-us/", "https://ayuda.avianca.com/hc/en-us/articles/13090594683291-Can-I-travel-with-my-wheelchair", "https://ayuda.avianca.com/hc/en-us/articles/13083117125403", "https://ayuda.avianca.com/hc/en-us/sections/12996891386651", "https://ayuda.avianca.com/hc/en-us/categories/12996861605403", "https://ayuda.avianca.com/hc/en-us/search?query=wheelchair" ] } }, { "schema_version": "1.1", "slug": "tag-airlines", "name": "TAG Airlines", "iata_code": "5U", "icao_code": "TGU", "country": "Guatemala", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://tagairlines.com/", "sources": [ { "id": "s1", "title": "TAG Airlines — Prepara tu viaje: Mujeres embarazadas e infantes (live successor to the retired tag.com.gt \"Viajeros Especiales\" page)", "url": "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/mujeres-embarazadas/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "TAG Airlines — Artículos restringidos (restricted items / dangerous goods)", "url": "https://tagairlines.com/es-gt/tu-vuelo/equipaje/articulos-restringidos/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "TAG Airlines — Oficinas (offices and contact details)", "url": "https://tagairlines.com/es-gt/experiencia-tag/servicio-al-cliente/oficinas/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "TAG Airlines — Equipaje documentado (checked baggage)", "url": "https://tagairlines.com/es-gt/tu-vuelo/equipaje/equipaje-documentado/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "TAG Airlines — homepage (contact numbers, WhatsApp, Condiciones Generales de Contratación)", "url": "https://tagairlines.com/es-gt/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Guatemala — call centre / Guatemala City office (Hangar 15, Av. Hincapié y 18 calle Zona 13)", "number": "+502 2380 9400", "hours": null, "region": "GT", "src": [ "s3", "s5" ] }, { "label": "Mexico — call centre", "number": "+52 55 9596 8465", "hours": null, "region": "MX", "src": [ "s5" ] }, { "label": "Spain — call centre", "number": "+34 902 570 114", "hours": null, "region": "ES", "src": [ "s5" ] }, { "label": "USA — call centre", "number": "+1 201 526 7620", "hours": null, "region": "US", "src": [ "s5" ] }, { "label": "El Salvador — sales office (Calle la Mascota 502, Plaza 13-G, Local 9)", "number": "+503 7752 5604", "hours": null, "region": "SV", "src": [ "s3" ] }, { "label": "Flores (Mundo Maya airport) office", "number": "+502 4218 5485", "hours": null, "region": "GT", "src": [ "s3" ] }, { "label": "Puerto Barrios office", "number": "+502 2380 9440", "hours": null, "region": "GT", "src": [ "s3" ] } ], "email": [ { "label": "Customer service (Guatemala head office)", "address": "atencionalcliente@tag.com.gt", "src": [ "s3" ] }, { "label": "Flores office", "address": "tagflores@tag.com.gt", "src": [ "s3" ] } ], "web_form": [ { "label": "Sugerencias y quejas (suggestions and complaints form)", "url": "https://tagairlines.com/es-gt/experiencia-tag/servicio-al-cliente/quejas-y-sugerencias/", "src": [ "s5" ] } ], "relay": [ { "label": "WhatsApp chat", "detail": "+502 3764 0905 — the \"Chatea\" link on tagairlines.com points to https://wa.me/50237640905.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Prepara tu viaje — Mujeres embarazadas (TAG's special-traveller section; the retired \"Viajeros Especiales\" page was split into this page, Menor sin acompañante and Pasajeros no admitidos, and none of them mentions wheelchairs or mobility aids)", "url": "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/mujeres-embarazadas/", "src": [ "s1" ] }, { "label": "Artículos restringidos (restricted items)", "url": "https://tagairlines.com/es-gt/tu-vuelo/equipaje/articulos-restringidos/", "src": [ "s2" ] }, { "label": "Equipaje documentado (checked baggage)", "url": "https://tagairlines.com/es-gt/tu-vuelo/equipaje/equipaje-documentado/", "src": [ "s4" ] } ], "notes": "No accessibility or disability desk is published. TAG's special-traveller content lives in the \"Prepara tu viaje\" section — Mujeres embarazadas, Menor sin acompañante and Pasajeros no admitidos — and none of the three mentions wheelchairs, mobility aids or disability assistance (all three re-read live on 2026-07-29). The old single \"Viajeros Especiales\" page on the retired tag.com.gt domain has been deleted: it now returns Cloudflare error 1034 \"Edge IP Restricted\" on vuela.tagairlines.com, yet TAG's own live navigation still links to it under \"Alertas de viaje globales\" and \"Recomendaciones\" — both are broken links a traveller will hit." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline for mobility assistance is published anywhere on tagairlines.com or tag.com.gt.", "src": [] }, "how_to_request": { "value": null, "detail": "TAG publishes no assistance-request route. In practice the only channels are the general call centre (+502 2380 9400), the WhatsApp chat or atencionalcliente@tag.com.gt, none of which is described as an accessibility channel.", "src": [] }, "fee_charged": { "value": null, "detail": "TAG does not say whether a mobility aid is carried free or counts against the (very small) checked-baggage allowance.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "TAG publishes nothing about carrying a passenger's own manual wheelchair — the word \"silla de ruedas\" does not appear anywhere on its site or on its Viajeros Especiales page.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair weight limit is published. TAG's general checked-baggage limit is 1 piece of 20 lb (9 kg) domestic / 35 lb (15 kg) international, US$3 per extra pound, and the cheapest \"Light\" fare includes no checked baggage at all (re-read live 2026-07-29). The site does not say whether a mobility aid is exempt from any of that.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No wheelchair dimensions are published. TAG's general checked-baggage limit is 22 x 12 x 12 in (60 x 35 x 35 cm) per piece and the site does not say whether a mobility aid is exempt, so that figure is deliberately not recorded here as a device limit.", "src": [ "s4" ], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. The restricted-items page lists \"acumuladores eléctricos, baterías para automóviles, cualquier aparato con baterías derramables\" (spillable batteries) among prohibited corrosives, with no wheelchair exception mentioned.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. The restricted-items page bans loose lithium/lithium-metal batteries generally but says nothing about batteries installed in a mobility aid.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on TAG's site.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": null, "detail": "TAG publishes nothing about powered wheelchairs. Its restricted-items page bans \"baterías de litio o metal litio sueltas\" (loose lithium or lithium-metal batteries) as miscellaneous dangerous goods, with no mobility-aid exception stated either way.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published.", "src": [] }, "seating": { "value": null, "detail": "Not published.", "src": [] } }, "damage_liability": { "value": null, "detail": "No mobility-aid liability rule and no figure are published. TAG's Condiciones Generales de Contratación (footer of every page, re-read live 2026-07-29) disclaim responsibility for \"la pérdida de ruedas, asas, correas y otros accesorios\", cap baggage liability only by reference to \"las normas de la IATA\" and the Warsaw Convention — and, clause 19(d), accept no responsibility for loss of or damage to \"cualquier equipo eléctrico\" in baggage. Read literally that covers a powered wheelchair.", "src": [ "s5" ] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "TAG Airlines' website is fully reachable and publishes nothing at all about wheelchairs, mobility aids or disability assistance. Re-checked live on 29 July 2026: \"silla de ruedas\", \"discapacidad\", \"movilidad reducida\" and \"asistencia especial\" return zero hits on the homepage, the sitemap, the FAQs, checked baggage, hand baggage, restricted items, sports baggage, Arpel, pet-on-board, travel tips, offices, services, travel requirements, pregnant women, unaccompanied minors and inadmissible passengers, nor in the Condiciones Generales de Contratación printed in every page footer. THE 2023 CITATION IS GONE, NOT MOVED: the old \"Viajeros Especiales\" page on tag.com.gt no longer exists anywhere — tag.com.gt now resolves to vuela.tagairlines.com and returns Cloudflare error 1034 \"Edge IP Restricted\"; the Internet Archive's newest capture of it is still 2 Oct 2023; and /prepara-tu-viaje/viajeros-especiales/, /pasajeros-especiales/, /asistencia-especial/, /movilidad-reducida/, /pasajeros-con-discapacidad/ and /silla-de-ruedas/ all 404 on tagairlines.com. Its content was split into three live pages — Mujeres embarazadas, Menor sin acompañante and Pasajeros no admitidos — so s1 now cites the live successor instead of the 2023 snapshot. No fact in this record ever leaned on the 2023 page: every policy value is null. TAG's own navigation still links \"Alertas de viaje globales\" and \"Recomendaciones\" to the dead tag.com.gt URL. Context a traveller needs: the checked allowance is 1 piece of 20 lb (9 kg) domestic / 35 lb (15 kg) international, max 22 x 12 x 12 in (60 x 35 x 35 cm), US$3 per extra pound, and the \"Light\" fare carries no checked baggage at all. \"Tag Assist\" is a MUVIT travel-insurance add-on, not disability assistance. The conditions of contract disclaim liability for \"cualquier equipo eléctrico\" in baggage, which read literally covers a power chair. Anyone travelling with a chair must confirm by phone (+502 2380 9400), WhatsApp (+502 3764 0905) or atencionalcliente@tag.com.gt before booking.", "searched_urls": [ "https://www.tagairlines.com/", "https://tagairlines.com/es-gt/", "https://tagairlines.com/en-us/", "https://tagairlines.com/sitemap.xml", "https://tagairlines.com/es-gt/tu-vuelo/equipaje/articulos-restringidos/", "https://tagairlines.com/es-gt/tu-vuelo/equipaje/equipaje-documentado/", "https://tagairlines.com/es-gt/tu-vuelo/equipaje/equipaje-de-mano/", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/tips-de-viaje/", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/pasajeros-no-admitidos/", "https://tagairlines.com/es-gt/tu-vuelo/tu-reservacion/requisitos-para-viajar/", "https://tagairlines.com/es-gt/experiencia-tag/servicio-al-cliente/faqs/", "https://tagairlines.com/es-gt/experiencia-tag/servicio-al-cliente/oficinas/", "https://tagairlines.com/es-gt/experiencia-tag/servicio-al-cliente/quejas-y-sugerencias/", "https://tagairlines.com/es-gt/experiencia-tag/tag-airlines/nuestras-tarifas/", "https://tagairlines.com/es-gt/servicios/", "https://www.tag.com.gt/viajeros-especiales-1?hsLang=es", "https://www.tag.com.gt/tarifas-y-cargos-1", "https://web.archive.org/web/20231002183212/https://www.tag.com.gt/viajeros-especiales-1", "https://www.tag.com.gt/viajeros-especiales-1", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/mujeres-embarazadas/", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/menores-sin-acompanante/", "https://tagairlines.com/es-gt/tu-vuelo/complementos/tag-assist/", "https://tagairlines.com/es-gt/tu-vuelo/equipaje/equipaje-deportivo/", "https://tagairlines.com/es-gt/tu-vuelo/equipaje/arpel/", "https://tagairlines.com/es-gt/tu-vuelo/equipaje/mascota-abordo/", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/viajeros-especiales/", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/pasajeros-especiales/", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/asistencia-especial/", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/movilidad-reducida/", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/pasajeros-con-discapacidad/", "https://tagairlines.com/es-gt/tu-vuelo/prepara-tu-viaje/silla-de-ruedas/", "https://tagairlines.com/es-gt/experiencia-tag/servicio-al-cliente/recomendaciones/", "http://web.archive.org/cdx/search/cdx?url=tag.com.gt/viajeros-especiales-1&output=json&limit=-12" ] } }, { "schema_version": "1.1", "slug": "tailwind-airlines", "name": "Tailwind Airlines", "iata_code": "TI*", "icao_code": "TWI", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.tailwind.com.tr/", "sources": [ { "id": "s1", "title": "Seyahat Bilgileri / Travel Information — baggage rules and special-baggage fee table (Internet Archive snapshot 2025-06-23)", "url": "https://web.archive.org/web/20250623085046/http://www.tailwind.com.tr/travel-information", "retrieved": "2025-06-23", "kind": "official" }, { "id": "s2", "title": "Sıkça Sorulan Sorular / FAQ — PRM medical equipment, ticket sales, lost baggage desk (Internet Archive snapshot 2025-09-09)", "url": "https://web.archive.org/web/20250909100708/https://tailwind.com.tr/faq", "retrieved": "2025-09-09", "kind": "official" }, { "id": "s3", "title": "Bize Ulaşın / Contact Us (Internet Archive snapshot 2025-03-20)", "url": "https://web.archive.org/web/20250320235254/https://www.tailwind.com.tr/contact-us", "retrieved": "2025-03-20", "kind": "official" }, { "id": "s4", "title": "Yolcu Hizmetleri / Passenger Services — ancillary purchase hub (Internet Archive snapshot 2025-09-09)", "url": "https://web.archive.org/web/20250909075144/https://www.tailwind.com.tr/passenger-services", "retrieved": "2025-09-09", "kind": "official" }, { "id": "s5", "title": "Teknik Özellikler / Technical Specifications — fleet (Internet Archive snapshot 2025-07-16)", "url": "https://web.archive.org/web/20250716023629/https://tailwind.com.tr/technical-specifications", "retrieved": "2025-07-16", "kind": "official" }, { "id": "s6", "title": "Güvenlik Bilgileri / Security Information — prohibited and dangerous articles (Internet Archive snapshot 2025-02-07)", "url": "https://web.archive.org/web/20250207110354/https://tailwind.com.tr/security-information", "retrieved": "2025-02-07", "kind": "official" }, { "id": "s7", "title": "Yolcu Hakları / Passenger Rights — links to Turkish DGCA (SHGM) passenger-rights regulation and complaint form (Internet Archive snapshot 2025-09-09)", "url": "https://web.archive.org/web/20250909064616/http://www.tailwind.com.tr/passenger-rights", "retrieved": "2025-09-09", "kind": "official" }, { "id": "s8", "title": "Türkiye DGCA (SHGM) — SHT-ENGELSİZ, Engelli veya Hareket Kabiliyeti Kısıtlı Hava Yolu Yolcuları Talimatı (instruction on disabled and reduced-mobility air passengers), 24/11/2015, binding on Turkish operators", "url": "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "retrieved": "2026-07-29", "kind": "regulator" }, { "id": "s9", "title": "Türkiye DGCA (SHGM) — Yolcu Hakları / Passenger Rights: SHY-YOLCU regulation, complaint procedure and the kdmerp.shgm.gov.tr complaint system", "url": "https://web.shgm.gov.tr/tr/yolcu-haklari/7005-index", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [ { "label": "Türkiye — Tailwind Havayolları head office switchboard (no disability desk published)", "number": "+90 212 465 37 37", "region": "TR", "src": [ "s3" ] }, { "label": "Türkiye — Ground Operations, Lost Baggage Department (damaged or lost mobility aid claims)", "number": "+90 242 330 38 08", "region": "TR", "src": [ "s1", "s2" ] } ], "email": [ { "label": "Customer relations (suggestions and complaints)", "address": "customer@tailwind.com.tr", "src": [ "s3" ] }, { "label": "General enquiries", "address": "info@tailwind.com.tr", "src": [ "s3" ] }, { "label": "Lost and damaged baggage department", "address": "lostfound@tailwind.com.tr", "src": [ "s2", "s1" ] } ], "web_form": [ { "label": "Bize Ulaşın — contact form (suggestion / complaint / other)", "url": "https://www.tailwind.com.tr/contact-us", "src": [ "s3" ] }, { "label": "Yolcu Hakları Şikayet Formu — passenger-rights complaint form", "url": "https://www.tailwind.com.tr/passenger-rights", "src": [ "s7" ] }, { "label": "Türkiye DGCA (SHGM) passenger-complaint system (kdmerp.shgm.gov.tr) — the escalation route Tailwind's own passenger-rights page points to; SHGM call centre 444 60 01", "url": "https://kdmerp.shgm.gov.tr", "src": [ "s9", "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Seyahat Bilgileri / Travel Information — baggage rules and the fee table showing wheelchairs carried free", "url": "https://www.tailwind.com.tr/travel-information", "src": [ "s1" ] }, { "label": "SSS / FAQ — includes the question on medical equipment for disabled and reduced-mobility passengers", "url": "https://www.tailwind.com.tr/faq", "src": [ "s2" ] }, { "label": "Bize Ulaşın / Contact Us", "url": "https://www.tailwind.com.tr/contact-us", "src": [ "s3" ] }, { "label": "Türkiye DGCA (SHGM) — SHT-ENGELSİZ, the national instruction on disabled and reduced-mobility air passengers that binds Tailwind (live PDF)", "url": "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "src": [ "s8" ] }, { "label": "Türkiye DGCA (SHGM) — Yolcu Hakları / Passenger Rights, including how to escalate a complaint against a Turkish carrier (live)", "url": "https://web.shgm.gov.tr/tr/yolcu-haklari/7005-index", "src": [ "s9" ] } ], "notes": "tailwind.com.tr sits behind a Cloudflare interactive challenge that blocked every automated route tried again on 29 July 2026 (direct fetch with a browser user-agent: HTTP 403 'Just a moment…'; reader proxy with 25 s render: the same challenge), so all Tailwind text here is read from Internet Archive snapshots of Tailwind's own pages; the policy_pages links point at the live URLs a human browser can open. CDX confirms these are the newest captures that exist. Tailwind sells no tickets of its own — 'Tailwind'in bilet satışı bulunmamaktadır' — so an assistance request must go through the tour operator, at booking and at least 48 hours before departure. No disability desk, assistance e-mail or assistance form is published anywhere on the site; the SHGM links above are the live regulator fallback. The lost-baggage address appears as 'lostfound@tailwind.com.tr' on the FAQ and as 'lost.found@tailwind.com.tr' in one block of the travel-information page; only the first is recorded here." }, "policy": { "notice_hours": { "value": 48, "detail": "Tailwind's reduced-mobility section requires the passenger to tell the agency that sold the ticket at the time of booking and obtain confirmation of acceptance: 'Uçuşa 48 saatten az süre kalması durumunda yapılan bu tür talepler … karşılanamayabilir ve yolcu uçuşa kabul edilemeyebilir' — a request made less than 48 hours before departure may not be met and the passenger may be refused. A chair needing preparation must additionally be presented at the counter at least 2 hours before departure. The Turkish DGCA instruction SHT-ENGELSİZ sets the same 48-hour notification.", "src": [ "s1", "s8" ] }, "how_to_request": { "value": "Tell the tour operator / agency that issued the ticket at the time of booking and get Tailwind's confirmation of acceptance — at least 48 hours before departure; Tailwind sells no tickets itself", "detail": "'Bu tür durumdaki yolcularımız, rezervasyonları sırasında biletlerini aldıkları acentaya durumu bildirmek ve uçuşa kabul edilebileceklerine dair teyit almak zorundadırlar' (PRM passengers must notify the agency they bought the ticket from at reservation and obtain confirmation they can be accepted). Tailwind adds 'Tailwind'in bilet satışı bulunmamaktadır' — it sells no tickets directly, so there is no airline booking channel; it publishes only a switchboard and a suggestion/complaint form.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "The special/excess-baggage fee table prices every other item in euros (bicycle €40, ski €30, sports equipment €25, golf €30 …) and lists 'TEKERLEKLİ SANDALYE — ÜCRETSİZ' (wheelchair — free of charge). The PRM section adds 'Yolcunun talep etmesi durumunda tekerlekli sandalye hizmeti Tailwind Havayolları tarafından ücretsiz olarak sağlanmaktadır' (wheelchair service is provided free on request) and 'Kılavuz köpekler ücretsiz olarak taşınmaktadır' (guide dogs carried free); the FAQ says PRM medical equipment attracts no extra charge. Fees quoted from a 23 June 2025 capture.", "src": [ "s1", "s2", "s8" ] }, "devices_per_passenger": { "value": null, "detail": "Tailwind publishes no per-passenger count of its own, so no value is asserted. As a legal backstop the Turkish DGCA instruction SHT-ENGELSIZ (Annex-1) entitles each disabled passenger to carriage of up to 2 mobility items, electric wheelchair included — that is the regulator's floor, not Tailwind's published policy.", "src": [ "s8" ] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs are a carried category in Tailwind's own fee table ('TEKERLEKLİ SANDALYE — ÜCRETSİZ') and its PRM section states 'Kendi tekerlekli sandalyesi ile gelen yolcularımıza uçak merdivenine kadar eşlik edilecektir ve sandalyeleri uçak ambarına yüklenecektir' — a passenger arriving with their own wheelchair is escorted to the aircraft steps and the chair is loaded into the hold. Getting the chair into a loadable state before the flight is the passenger's responsibility.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not clearly published, and Tailwind's two statements pull opposite ways. The PRM section says an own wheelchair is taken at the aircraft steps and 'uçak ambarına yüklenecektir' (loaded into the hold), while the security section says 'Tekerlekli sandalyelerin, yürüme aparatlarının arandıktan sonra uçağa alınmasına izin verilecektir' (wheelchairs and walking aids will be allowed onto the aircraft after screening). No in-cabin stowage space, size or approval route is described, so nothing is asserted.", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "Not published as such. Tailwind says a passenger who arrives with their own wheelchair is accompanied 'uçak merdivenine kadar' (as far as the aircraft steps) and the chair is then loaded into the hold, so it is surrendered planeside rather than at check-in — but the airline says nothing about returning it at the aircraft door on arrival.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published. The general rules are that the free allowance is shown on the ticket and 'genelde 20 kg ile sınırlanır' (usually limited to 20 kg) and that 'her bir parça bagaj ağırlığının 32 kg'ı kesinlikle aşmaması gerekmektedir' — no single piece may exceed 32 kg; Tailwind does not say whether mobility aids are exempt. The only wheelchair weight figure on the site is the 45 kg threshold above which custom-built electric chairs are capacity-limited.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 86, "width_cm": 86, "length_cm": 86, "detail": "'Tekerlekli sandalyelerin taşınabilmesi için ölçülerinin 86*86*86 cm`den büyük olmaması gerekmektedir' — for a wheelchair to be carried its dimensions must not exceed 86 x 86 x 86 cm. Stated as an explicit maximum wheelchair size, not a hold aperture. Read from an Internet Archive capture of 23 June 2025; the live page is behind a Cloudflare challenge.", "src": [ "s1" ], "basis": "max_device" }, "notes": "Tailwind's reduced-mobility section grades assistance as WCHR / WCHS / WCHC and says a wheelchair is supplied free by the ground handler at every airport on request. Getting the chair into a loadable state before the flight is expressly the passenger's responsibility. Stretcher passengers are refused outright ('uçak tipi sebebi ile sedyeli yolcu kabul etmemektedir'). An extra seat may be bought for fragile cabin items (max 75 kg per seat), but that text is written for musical instruments and valuables, not mobility aids.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Tailwind states no in-cabin wheelchair stowage space or size. Its only cabin-baggage figures are 8 kg and 20 x 40 x 55 cm for an ordinary hand bag.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Tailwind's battery paragraph names only 'dökülmez ve kuru aküler' (non-spillable and dry batteries) and 'dökülmez yaş bataryalar' (non-spillable wet batteries). Spillable wet batteries are not mentioned at all — do not assume they are carried.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "'Dökülmez ve kuru akülere ya da dökülmez yaş bataryalara sahip tekerlekli sandalyeler, akünün sökülmesi, tekerlekli sandalyeye sağlam bir şekilde bağlanması ve kutuplarının yalıtılması koşuluyla, uçağın kargo bölümünde taşınabilir' — wheelchairs with non-spillable/dry or non-spillable wet batteries may be carried in the cargo compartment provided the battery is removed, firmly attached to the wheelchair and its terminals insulated.", "src": [ "s1" ] }, "lithium_ion": { "value": null, "detail": "Not published. Tailwind's mobility-aid battery paragraph covers only non-spillable/dry and non-spillable wet batteries ('akü'); lithium-ion wheelchair batteries are never mentioned, and there is no watt-hour figure anywhere on the site. The only lithium content is a notice banning recalled 15-inch MacBook Pro units from cabin and hold.", "src": [ "s1", "s6" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on Tailwind's site, and its wheelchair-battery paragraph addresses only non-spillable/dry batteries. ICAO/IATA default applies — see global rules.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on Tailwind's site, and its wheelchair-battery paragraph addresses only non-spillable/dry batteries. ICAO/IATA default applies — see global rules.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; no watt-hour figure of any kind appears on Tailwind's site, and its wheelchair-battery paragraph addresses only non-spillable/dry batteries. ICAO/IATA default applies — see global rules.", "src": [ "s1" ] }, "spares_allowed": { "value": null, "detail": "Not published. Tailwind states no spare-battery allowance for mobility aids.", "src": [] }, "removal_required": { "value": true, "detail": "Yes, for the battery types Tailwind names: carriage in the hold is conditional on 'akünün sökülmesi, tekerlekli sandalyeye sağlam bir şekilde bağlanması' (the battery being removed and firmly secured to the wheelchair). If the chair cannot be loaded, stacked, secured and unloaded upright, 'akü sökülmeli ve ayrı olarak bagaj bölümüne alınmalıdır' — the battery must be removed and taken separately into the hold in a plastic tray or container. Ground staff have no tools to do this: 'Yer hizmeti yetkilileri batarya veya şarj aletlerinin sökülmesi için gereken teçhizatlara sahip değildir.'", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "'…kutuplarının yalıtılması koşuluyla' — the battery terminals must be insulated, and the removed battery firmly attached to the wheelchair, before the chair is accepted into the cargo compartment. Where the battery has to travel loose it must be placed in a plastic tray or container to keep the hold clean and undamaged.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published. Tailwind asks for no battery datasheet, MSDS or manufacturer label; it asks only that the chair be presented flight-ready at the counter at least 2 hours before departure.", "src": [ "s1" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but under material restrictions Tailwind publishes itself: 'Ağırlığı 45 kg'ın üzerinde olan özel yapım elektrikli sandalyeler kapladığı yer sebebi ile max.2 adet kabul edilir' — because of the space they take, a maximum of two custom-built electric chairs over 45 kg are accepted. Prior notification to the ticketing agency and Tailwind's confirmation are required (48 hours), the chair must arrive already flight-ready, and it must not exceed 86 x 86 x 86 cm.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight is published. 45 kg is a threshold, not a cap: chairs heavier than 45 kg that are custom-built and electric are limited to two per flight for space reasons. The only absolute figure on the site is the general 32 kg per single piece of checked baggage, with no stated exemption for mobility aids.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 86, "width_cm": 86, "length_cm": 86, "detail": "Same explicit wheelchair size limit as for manual chairs: 'Tekerlekli sandalyelerin taşınabilmesi için ölçülerinin 86*86*86 cm`den büyük olmaması gerekmektedir' (86 x 86 x 86 cm maximum). Tailwind separately publishes hold volume and payload for its fleet (737-400: 38.9 m³ / 7,484 kg; 737-800: 45.1 m³ / 8,407 kg) but no door aperture.", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published. Tailwind says only that a passenger arriving in their own chair is escorted to the aircraft steps and the chair is loaded into the hold; nothing is said about returning it at the aircraft door.", "src": [ "s1" ] }, "notes": "Tailwind publishes battery-handling rules (removal, securing, terminal insulation, loose battery in a plastic container) but no dangerous-goods table, no watt-hour limits and nothing at all on lithium-ion chairs. The chair must arrive flight-ready — ground staff carry no tools to disconnect batteries or chargers — and must be presented at the counter at least 2 hours before departure. A power-chair user should still confirm the lithium rules with the tour operator that issued the ticket." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Tailwind says nothing about an on-board aisle chair on its Boeing 737-400/-800 aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "'Bu kategorideki yolcularımıza uçaktan inişlerde ve check-in işleminin bitiminden sonra yer personeli tarafından uçağa kadar refakat edilir' — reduced-mobility passengers are accompanied to the aircraft by ground staff after check-in and on disembarkation, and a wheelchair is supplied free by the ground handler on request. Tailwind does not say who transfers a passenger between the wheelchair and the aircraft seat, or whether help is available to reach the lavatory in flight.", "src": [ "s1" ] }, "seating": { "value": "Reduced-mobility passengers may be seated only in window seats (A/F) and never in an emergency-exit row; cabin crew will move anyone allocated elsewhere", "detail": "'Hareket kabiliyeti sınırlı yolcularımız, yalnızca pencere kenarı koltuklarda (A/F) seyahat edebilirler'; 'engelli ve hareket kabiliyeti kısıtlı yolcularımız uçaklarda acil çıkış sıralarında oturamazlar', and crew will reseat a PRM passenger allocated outside the seats set at check-in. Other seats may be assigned by check-in staff according to the passenger's physical condition. Deaf and blind passengers are likewise kept away from aisle and exit-door positions. Ordinary seat selection is a paid ancillary (standard €10, XL €20, front row €20).", "src": [ "s1", "s2", "s4" ] } }, "damage_liability": { "value": "No mobility-aid rule published; Tailwind disclaims liability for damage to protruding baggage parts such as wheels, straps and handles, but Turkish DGCA rules make the responsible operator liable for a damaged wheelchair", "detail": "'Tailwind Havayolları … tekerlek, kayış, şerit, çekçek ve benzeri çıkıntılı bagaj parçalarının kayıplarından veya hasarından … sorumlu tutulamaz' — no liability for loss of or damage to wheels, straps, bands and pull-handles, nor for poorly packed baggage. Damage must be reported before leaving the arrival airport, or in writing within 7 days; delayed baggage attracts €20 per day. Against that, SHT-ENGELSİZ Art. 14 makes the service provider responsible at the stage where a wheelchair or other mobility equipment is lost or damaged liable for the passenger's loss.", "src": [ "s1", "s8" ] }, "aircraft_hold_note": "Tailwind publishes an explicit maximum wheelchair size of 86 x 86 x 86 cm. Fleet is 5 x Boeing 737-400 (168 seats, hold 38.9 m³ / 7,484 kg) and 2 x Boeing 737-800 (189 seats, hold 45.1 m³ / 8,407 kg); hold volume and payload are published but no cargo-door aperture, so only the 86 cm figure may be presented as a size limit." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "tr", "notes": "FRESHNESS PASS 29 JULY 2026. tailwind.com.tr is still behind a Cloudflare interactive challenge from every route (direct with browser UA, reader proxy, reader proxy with 25 s render — all HTTP 403 / 'Just a moment…'), and the Wayback CDX index confirms there is NO capture of any Tailwind page later than 9 September 2025: travel-information stops at 23 June 2025, contact-us at 20 March 2025, security-information at 7 February 2025. Every Tailwind figure below is therefore 10-18 months old and a human should re-check it, especially the special-baggage fee table where 'TEKERLEKLİ SANDALYE — ÜCRETSİZ' sits (that table was byte-identical in the 8 November 2024 and 23 June 2025 captures, so it had not moved in that period). MAJOR CORRECTION: the previous pass read only the first part of the travel-information page and recorded Tailwind as publishing almost nothing. It in fact carries a full 'Hareket Kabiliyeti Kısıtlı Yolcular' (reduced-mobility passengers) section, which has now been read in full and which yields an explicit maximum wheelchair size of 86 x 86 x 86 cm, a 48-hour notification deadline enforced through the ticketing agency, a two-per-flight cap on custom-built electric chairs over 45 kg, battery removal/securing/terminal-insulation rules for non-spillable and dry batteries, free wheelchair service and guide-dog carriage, and a window-seat-only (A/F) seating rule. Those fields were previously null. STILL ABSENT and therefore still null: any lithium-ion wheelchair-battery rule, any watt-hour figure, any spare-battery allowance, any maximum weight, any on-board aisle chair or accessible lavatory. SAFETY WARNINGS A TRAVELLER MUST SEE: Tailwind refuses stretcher passengers outright ('uçak tipi sebebi ile sedyeli yolcu kabul etmemektedir'), and it refuses carriage altogether to 'hava basıncı ya da elektrikle çalışan cihazlara tabi bulunan hastalar' — patients dependent on pressurised or electrically powered medical devices — because such devices are not permitted on board. A passenger travelling with a ventilator, CPAP or portable oxygen concentrator must clear this with the tour operator before booking. Two live Turkish DGCA (SHGM) sources have been added because every Tailwind source is an archive snapshot: SHT-ENGELSİZ, the national instruction that binds Tailwind (48-hour notification, assistance and up to two mobility items per passenger carried without extra charge, Art. 14 liability for a damaged wheelchair), and the SHGM passenger-rights/complaint page. Tailwind is an ACMI/charter operator selling only through tour operators, so the contracting operator's conditions govern the booking.", "searched_urls": [ "https://www.tailwind.com.tr/", "https://www.tailwind.com.tr/faq", "https://www.tailwind.com.tr/contact-us", "https://www.tailwind.com.tr/special-passengers", "https://www.tailwind.com.tr/passenger-services", "https://www.tailwind.com.tr/robots.txt", "https://www.tailwind.com.tr/sitemap.xml", "https://web.archive.org/web/20250623085046/http://www.tailwind.com.tr/travel-information", "https://web.archive.org/web/20250909100708/https://tailwind.com.tr/faq", "https://web.archive.org/web/20250320235254/https://www.tailwind.com.tr/contact-us", "https://web.archive.org/web/20250909075144/https://www.tailwind.com.tr/passenger-services", "https://web.archive.org/web/20250716023629/https://tailwind.com.tr/technical-specifications", "https://web.archive.org/web/20250207110354/https://tailwind.com.tr/security-information", "https://web.archive.org/web/20250909064616/http://www.tailwind.com.tr/passenger-rights", "http://www.tailwind.com.tr/travel-information", "https://www.tailwind.com.tr/travel-information", "https://web.archive.org/web/20241108075800/https://www.tailwind.com.tr/travel-information", "https://web.archive.org/cdx/search/cdx?url=tailwind.com.tr/travel-information&output=json&limit=-6", "https://web.archive.org/cdx/search/cdx?url=tailwind.com.tr/contact-us&output=json&limit=-5", "https://web.archive.org/cdx/search/cdx?url=tailwind.com.tr/security-information&output=json&limit=-6", "https://web.archive.org/cdx/search/cdx?url=tailwind.com.tr/faq&output=json&limit=-6", "https://web.shgm.gov.tr/tr", "https://web.shgm.gov.tr/tr/yolcu-haklari/7005-index", "https://web.shgm.gov.tr/tr/yolcu-haklari/2816-index", "https://web.shgm.gov.tr/documents/sivilhavacilik/files/mevzuat/sektorel/talimatlar/SHT-ENGELSIZ.pdf", "https://kdmerp.shgm.gov.tr" ] } }, { "schema_version": "1.1", "slug": "tap-air-portugal", "name": "TAP Air Portugal", "iata_code": "TP", "icao_code": "TAP", "country": "Portugal", "region": "Europe", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.flytap.com", "sources": [ { "id": "s1", "title": "Traveling with a wheelchair", "url": "https://www.flytap.com/en-pt/information/special-needs/wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous items — Battery-powered wheelchairs and mobility aids", "url": "https://www.flytap.com/en-pt/information/baggage/dangerous-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Special needs (index, Contact Center number)", "url": "https://www.flytap.com/en-pt/information/special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Assistance Request for people with special needs (online form)", "url": "https://www.flytap.com/en-pt/information/special-needs/assistance-request", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Viajar com cadeira de rodas (Portuguese)", "url": "https://www.flytap.com/pt-pt/informacoes/necessidades-especiais/cadeira-rodas", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Deaf passengers", "url": "https://www.flytap.com/en-pt/information/special-needs/deaf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Lost / Damaged baggage", "url": "https://www.flytap.com/en-pt/information/baggage/problems-baggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Portugal — TAP Contact Center (special needs enquiries)", "number": "+351 211 234 400", "hours": null, "region": "PT", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "Assistance Request for people with special needs (submit up to 48 h before travel)", "url": "https://www.flytap.com/en-pt/information/special-needs/assistance-request", "src": [ "s1", "s4" ] } ], "relay": [], "policy_pages": [ { "label": "Traveling with a wheelchair", "url": "https://www.flytap.com/en-pt/information/special-needs/wheelchair", "src": [ "s1" ] }, { "label": "Dangerous items — battery-powered wheelchairs and mobility aids", "url": "https://www.flytap.com/en-pt/information/baggage/dangerous-items", "src": [ "s2" ] }, { "label": "Viajar com cadeira de rodas (Portuguese)", "url": "https://www.flytap.com/pt-pt/informacoes/necessidades-especiais/cadeira-rodas", "src": [ "s5" ] }, { "label": "Special needs (hub)", "url": "https://www.flytap.com/en-pt/information/special-needs", "src": [ "s3" ] } ], "notes": "TAP publishes no dedicated accessibility phone line, no special-assistance email address and no TTY/text-relay number; everything is routed through the online assistance form or the general Contact Center on +351 211 234 400 (charged as a Portuguese national landline call). At Lisbon, Porto, Faro, Ponta Delgada, Santa Maria, Horta, Flores, Funchal and Porto Santo the airport assistance itself is delivered by ANA's 'My Way' service, not by TAP." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Make your Assistance Request up to 48h before your trip, otherwise we cannot guarantee the provision of the service.\" The online form must be submitted up to 48 hours before travel; codeshare or connecting itineraries must go through the Contact Center instead.", "src": [ "s1", "s4", "s5" ] }, "how_to_request": { "value": "Submit the online 'Assistance Request for people with special needs' form at least 48 h before travel, or call the TAP Contact Center on +351 211 234 400 or your travel agency", "detail": "You must state your degree of motor limitation and the type of assistance needed. When booking you must also \"indicate whether the chair is manual or electric, as well as the battery type and its specifications\".", "src": [ "s1", "s3", "s4" ] }, "fee_charged": { "value": false, "detail": "\"Each passenger can transport up to two wheelchairs on the aircraft's hold for free.\" Airport wheelchair assistance is also provided at no charge.", "src": [ "s1", "s5" ] }, "devices_per_passenger": { "value": 2, "detail": "\"Each passenger can transport up to two wheelchairs on the aircraft's hold for free\" (PT: \"Cada passageiro pode transportar gratuitamente até duas cadeiras de rodas no porão\").", "src": [ "s1", "s5" ] }, "manual": { "allowed": { "value": true, "detail": "Passengers may travel with their own wheelchair; up to two chairs per passenger are carried free in the hold, provided the need is notified before departure.", "src": [ "s1", "s5" ] }, "cabin_stowage": { "value": null, "detail": "Not published on flytap.com. TAP describes wheelchairs as carried in the hold and says nothing about stowing a folding manual chair in the cabin; it only warns you to respect the normal hand-baggage size and weight limits.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. TAP says its own airport wheelchair takes you to the gate, the aircraft door or your seat depending on your mobility category, and that assistance staff accompany you through baggage claim on arrival, but it does not state where your own chair is handed back.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No maximum wheelchair weight is published on flytap.com; TAP publishes only hold-door apertures per aircraft type.", "src": [] }, "max_dimensions": { "height_cm": 87, "width_cm": 99, "length_cm": null, "detail": "TAP publishes hold-door apertures, not a maximum chair size. Smallest is TAP Express (Embraer 190/195): 0.87 m high (34 in) x 0.99 m wide (39 in). Also A319/A320/A321 and the NEO family 1.24 m (48 in) x 1.81 m (71 in); A330-200 and A330-900neo 1.70 m (66 in) x 2.70 m (106 in). TAP's table mislabels these metre figures as 'cm'; the inch equivalents confirm they are metres.", "src": [ "s1", "s5" ], "basis": "hold_door" }, "notes": "Recommended arrival at check-in: 3 h before an intercontinental departure or 2 h for flights in Europe; latest arrival 2 h and 1 h 30 respectively. At some airports boarding and disembarkation are by stairs rather than a jet bridge. Passengers with severe motor difficulties must travel accompanied.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin wheelchair stowage dimensions are published on flytap.com.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Flooded (spillable) batteries: prohibited as hand baggage, allowed as hold baggage with approval. The wheelchair must be loaded, stored, secured and unloaded in an upright position; the battery must remain installed and securely attached, terminals must be protected against short circuits, and flooded batteries must always be carried in suitable packaging.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Non-spillable batteries: prohibited as hand baggage, allowed as hold baggage with approval. The device must be loaded, stored, secured and unloaded upright, the battery must remain installed and its terminals protected. \"You can transport one additional wet, non-spillable spare battery, two additional dry batteries, or nickel-metal hydride spare batteries.\"", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion wheelchair batteries are \"permitted but requires approval\" as both hand and hold baggage. The battery must meet each of the tests in the UN Manual of Tests and Criteria, Part III, sub-section 38.3.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 160, "detail": "TAP's own dangerous-items page (flytap.com/en-pt): \"In the case of non-removable (fixed or installed) batteries, only two batteries per device may be transported, and each must not exceed 160 Wh.\"", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"If the battery can be removed and the device does not provide adequate protection for it, it must be removed in accordance with the manufacturer's instructions. The battery to be removed must not exceed 300 Wh.\" Removed batteries may be carried as hand baggage in the cabin.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may carry a maximum of one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh each\", protected against damage and carried as hand baggage in the cabin.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Lithium: one spare of up to 300 Wh, or two spares of up to 160 Wh each, carried in the cabin. Non-spillable: one additional wet non-spillable spare, or two additional dry / nickel-metal hydride spares.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only if the chair does not protect the battery: \"Remove the battery according to the manufacturer's instructions if the mobility aid does not provide adequate protection.\" Otherwise the battery stays securely attached and disconnected from the electrical circuits. Spillable and non-spillable batteries must remain installed and travel in the hold.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"Protect the battery terminals to avoid short circuits\"; the battery must be securely attached to the chair and disconnected from the electrical circuits per the manufacturer's instructions (e.g. disconnect the battery or turn off the main switch). TAP's wheelchair page adds that batteries must be \"properly protected, stored and disconnected, and the terminals covered with insulating material\".", "src": [ "s1", "s2", "s5" ] }, "documentation": { "value": null, "detail": "TAP does not require a specific form, manufacturer's data sheet or MSDS. It requires you to declare at booking whether the chair is manual or electric plus \"the battery type and its specifications\", and lithium batteries must comply with UN Manual of Tests and Criteria Part III, sub-section 38.3.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs and mobility aids are carried in the hold but every battery type \"requires approval\"; lithium-powered devices require approval for both cabin and hold carriage. Separately, \"Electric wheelchairs cannot be carried onto the aircraft\" — on TAP-operated flights a replacement manual chair is provided at check-in, and on flights operated by other airlines the request to carry an electric wheelchair may be refused.", "src": [ "s1", "s2", "s5" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight for an electric mobility aid is published on flytap.com.", "src": [] }, "max_dimensions": { "height_cm": 87, "width_cm": 99, "length_cm": null, "detail": "Hold-door apertures, not a stated maximum chair size. Smallest is TAP Express (Embraer 190/195) at 0.87 m high (34 in) x 0.99 m wide (39 in); A319/A320/A321 and NEO family 1.24 m (48 in) x 1.81 m (71 in); A330-200 / A330-900neo 1.70 m (66 in) x 2.70 m (106 in).", "src": [ "s1", "s5" ], "basis": "hold_door" }, "gate_delivery": { "value": null, "detail": "Not published. TAP does state that \"Electric wheelchairs cannot be carried onto the aircraft\" and that on TAP-operated flights a replacement manual chair is provided at check-in, but it does not say where your own powered chair is returned on arrival.", "src": [ "s1", "s5" ] }, "notes": "Two things to plan for: (1) you cannot ride your powered chair to the aircraft — TAP hands you a manual replacement chair at check-in on TAP-operated flights; (2) on flights operated by other airlines on TAP's behalf the carriage of an electric wheelchair may be refused, and TAP tells you to confirm with the operating carrier before travelling. The smallest hold door in the fleet, on the TAP Express Embraer 190/195, is only 87 cm high x 99 cm wide." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"On long-haul flights, if necessary, TAP provides wheelchairs specially designed to circulate in the narrow aisles, in order to facilitate mobility in the cabin.\" No aisle chair is published for short/medium-haul flights.", "src": [ "s1", "s5" ] }, "accessible_lavatory": { "value": null, "detail": "Not published on flytap.com; no aircraft type is listed as having a wheelchair-accessible lavatory.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "TAP's wheelchair page says the crew assist with boarding, disembarking, settling in and cabin information but \"cannot help you with your personal care, movement or eating\", and that passengers with severe motor difficulties must travel accompanied. Its deaf-passenger page instead offers \"assistance in moving from your seat to the bathroom, if necessary. No assistance is provided inside the bathroom.\"", "src": [ "s1", "s6" ] }, "seating": { "value": null, "detail": "TAP publishes no movable-armrest or bulkhead-seating policy. It says only that \"in some cases, seat reservation may be free for passengers with specific accessibility needs\", assessed through the assistance request form or the Contact Center.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "TAP publishes no mobility-aid-specific damage rule — no ACAA full-value commitment, loaner-chair promise or Complaint Resolution Official is named on flytap.com. Its baggage pages say only that liability for lost or delayed baggage \"is limited\" per the Conditions of Carriage, and that TAP does not accept responsibility for minor wear and tear.", "src": [ "s7" ] }, "aircraft_hold_note": "Hold-door apertures published by TAP (height x width): TAP Express Embraer 190/195 0.87 m (34 in) x 0.99 m (39 in); TAP fleet A319-100 / A320-200 / A321-200 and TAP Neo fleet A320-200neo / A321-200neo / A321-200LR 1.24 m (48 in) x 1.81 m (71 in); A330-200 and A330-900neo 1.70 m (66 in) x 2.70 m (106 in). TAP's table prints these metre values with a 'cm' unit label; the inch equivalents confirm they are metres." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Both the English (flytap.com/en-pt) and Portuguese (flytap.com/pt-pt) wheelchair pages were read; they carry identical content and figures, so the English wording is quoted here. Points a human should re-check: (1) TAP's own hold-door table labels metres as 'cm' ('Height: 0,87 cm (34 pol.)') — the inch figures show they are metres; (2) the wheelchair page says crew cannot help with 'movement' while the deaf-passenger page offers help moving from the seat to the bathroom; (3) TAP takes your powered chair at check-in and gives you a manual loaner, so you cannot use your own chair to the gate; (4) unlike the Lufthansa Group carriers, TAP names no Complaint Resolution Official and publishes no mobility-device damage/loaner commitment, only the generic DOT contact details for flights to/from the USA; (5) no accessibility email, no TTY/relay and no maximum chair weight are published anywhere on flytap.com.", "searched_urls": [ "https://www.flytap.com/en-pt/", "https://www.flytap.com/en-pt/information/special-needs", "https://www.flytap.com/en-pt/information/special-needs/wheelchair", "https://www.flytap.com/en-pt/information/special-needs/assistance-request", "https://www.flytap.com/en-pt/information/special-needs/deaf", "https://www.flytap.com/en-pt/information/baggage/dangerous-items", "https://www.flytap.com/en-pt/information/baggage/problems-baggage", "https://www.flytap.com/en-pt/help", "https://www.flytap.com/en-us/information/special-needs/wheelchair", "https://www.flytap.com/pt-pt/informacoes/necessidades-especiais/cadeira-rodas", "https://www.flytap.com/en-pt/information/special-needs/deaf-passengers" ] } }, { "schema_version": "1.1", "slug": "tarom-", "name": "TAROM", "iata_code": "RO", "icao_code": "ROT", "country": "Romania", "region": "Europe", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.tarom.ro", "sources": [ { "id": "s1", "title": "People with disabilities / reduced mobility", "url": "https://www.tarom.ro/en/passenger-information/about-your-trip/people-with-disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries", "url": "https://www.tarom.ro/en/passenger-information/baggage/prohibited-and-restricted-goods/restricted-goods", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Information Sheet for Passengers Requiring Special Assistance — TAROM Form 4113", "url": "https://new-api.tarom.ro/assets/media/2024/02/Information-Sheet-for-Passengers-Requiring-Special-Assistance_Tarom-form-4113_3_EN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Contact — TAROM Call Center", "url": "https://www.tarom.ro/en/customer-support/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Persoane cu dizabilități / mobilitate redusă (Romanian)", "url": "https://www.tarom.ro/informatii-pasageri/despre-calatorie/persoane-cu-dizabilitati", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Romania — TAROM Call Center (021 9978)", "number": "+40 21 9978", "hours": "08:00–22:00, Monday–Sunday", "region": "RO", "src": [ "s4" ] }, { "label": "Romania — TelVerde toll-free 0800 500 131", "number": "0800 500 131", "hours": "08:00–22:00, Monday–Sunday", "region": "RO", "src": [ "s4" ] }, { "label": "International — TAROM Call Center", "number": "+40 371 529 000", "hours": "08:00–22:00, Monday–Sunday", "region": "RO", "src": [ "s4" ] } ], "email": [ { "label": "General support — also the address printed on Form 4113 (special-assistance sheet)", "address": "contact@tarom.ro", "src": [ "s3", "s4" ] }, { "label": "Reservations", "address": "rezervari@tarom.ro", "src": [ "s4" ] } ], "web_form": [ { "label": "Write to us (general contact form; TAROM replies \"within one business day\")", "url": "https://www.tarom.ro/en/customer-support/contact", "src": [ "s4" ] } ], "relay": [], "policy_pages": [ { "label": "People with disabilities / reduced mobility", "url": "https://www.tarom.ro/en/passenger-information/about-your-trip/people-with-disabilities", "src": [ "s1" ] }, { "label": "Restricted goods — wheelchair battery rules", "url": "https://www.tarom.ro/en/passenger-information/baggage/prohibited-and-restricted-goods/restricted-goods", "src": [ "s2" ] }, { "label": "TAROM Form 4113 — Information Sheet for Passengers Requiring Special Assistance (PDF)", "url": "https://new-api.tarom.ro/assets/media/2024/02/Information-Sheet-for-Passengers-Requiring-Special-Assistance_Tarom-form-4113_3_EN.pdf", "src": [ "s3" ] } ], "notes": "TAROM publishes no dedicated disability phone line, no special-assistance email address and no TTY/text relay: assistance is requested through the general Call Center, a TAROM agency or your travel agent, using Form 4113. Form 4113 itself prints only contact@tarom.ro. Beyond the airline's own charges, TAROM warns of \"additional costs… both at the departure airport and at your final destination, for any special assistance service\" covering ambulance access to/from the aircraft and access to restricted areas." }, "policy": { "notice_hours": { "value": 72, "detail": "72 h is the strictest deadline: a battery-powered wheelchair is on TAROM's restricted-goods list, and for those \"the request for approval must be done preferably at the time of booking but no later than 72 hours prior to your day of departure\" — \"all goods that fall in the categories mentioned above shall be refused if you do not hold a prior approval for their transportation\". The assistance request itself (Form 4113) must reach TAROM \"at least 48 hours before your flight\".", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Complete TAROM Form 4113 (Information Sheet for Passengers Requiring Special Assistance) and submit it to a TAROM agency, the TAROM Call Center or your travel agent at least 48 h before departure; for a battery-powered chair also obtain dangerous-goods approval at least 72 h ahead", "detail": "\"To request special assistance, please complete the attached document – Information Sheet for Passengers Requiring Special Assistance… After completing this document, please contact us at any TAROM agency or the Call Center, at least 48 hours before the flight.\" Crutches, walking frames, canes and rollators do not need Form 4113.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Your mobility aid is accepted free of charge in accordance with European regulations. If cabin space is limited, we will transport it safely in the aircraft hold and you will receive it immediately after landing.\" Crutches, walking frames, canes (including white canes), rollators and \"other mobility aids\" are \"accepted, at no additional cost, as medical/mobility equipment\". Note TAROM separately warns about third-party airport charges for ambulance access and access to restricted areas.", "src": [ "s1", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. TAROM gives no number of mobility aids carried free per passenger.", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Manual wheelchairs are carried but sit in TAROM's Form 4113 class: \"For additional equipment (e.g. manual or electric wheelchairs, battery-powered devices…), prior notification and the provision of relevant technical information (battery type, dimensions, weight, etc.) are required\", plus prior approval. Exclusions: \"fully immobilized passengers requiring a wheelchair cannot be transported on flights operated by ATR aircraft\" (max WCHC: 2 on the B737-700/-800, none on the ATR 72), and \"the WCHR service is unavailable on flights to and from Frankfurt\" — request WCHS there.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published for a folding manual wheelchair specifically. TAROM lists crutches, walking frames, canes, rollators and \"other mobility aids\" as acceptable in the cabin \"provided safety requirements and available space are met\" and \"positioned so as not to obstruct aisles or emergency exits\", but places manual and electric wheelchairs in the separate Form 4113 category. \"If cabin space is limited, we will transport it safely in the aircraft hold.\"", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "TAROM's own labelling rule: \"If it goes in the hold → apply a 'Delivery at Aircraft' (DAA) or 'Limited Release' tag, in accordance with Tarom's procedure (see PHM)\", and \"you will receive it immediately after landing\".", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Form 4113 asks you to state the chair's weight in kg but TAROM publishes no limit.", "src": [ "s1", "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Form 4113 asks for the chair's size (L/W/H) but no maximum is stated, and TAROM publishes no hold-door figures.", "src": [ "s1", "s3" ], "basis": null }, "notes": "Pets are not allowed in the passenger cabin if the passenger has requested a wheelchair, regardless of wheelchair type.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin size limit published; cabin acceptance of small mobility aids is subject to \"available space\" and to not obstructing aisles or emergency exits.", "src": [ "s1" ] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. TAROM's restricted-goods page sets out conditions only for lithium-battery and non-spillable (gel-based) wheelchairs and says nothing about spillable wet-cell chairs either way.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "Non-spillable wet (gel-based) battery wheelchairs are accepted subject to the 72 h dangerous-goods approval. \"If your wheelchair or mobility aid is specifically designed to allow its battery to be removed, you must: remove the battery and insulate its terminals (e.g. taping over the exposed terminals), place the battery in a strong, rigid container. The removal of the battery must be performed before you arrive at the check-in desk.\"", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery wheelchairs are accepted subject to the 72 h dangerous-goods approval and to watt-hour limits; if the battery is removable it must be taken out before check-in and carried in the cabin with insulated terminals in a protective pouch.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "TAROM states the cap for a lithium-battery wheelchair without distinguishing installed from removed: \"The battery must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.\"", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Same 300 Wh cap (or 2 x 160 Wh for a device fitted with two batteries). \"If your battery-powered wheelchair or mobility aid is specifically designed to allow its battery to be removed (e.g. collapsible), the battery must be removed and carried with you in the cabin, provided its terminals are insulated… and protected from damage by placing it in a protective pouch.\"", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares, each not exceeding 160 Wh, may be carried.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: \"a maximum of one spare battery not exceeding 300 Wh or two spares, each not exceeding 160 Wh, may be carried.\" (This is the mobility-aid rule; TAROM's separate general limit of 2 lithium batteries under 100 Wh for portable electronics does not apply to wheelchairs.)", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Required only where the device is designed for it: \"If your battery-powered wheelchair or mobility aid is specifically designed to allow its battery to be removed (e.g. collapsible), the battery must be removed and carried with you in the cabin.\" \"The removal of the battery must be performed before you arrive at the check-in desk.\" The same applies to removable non-spillable batteries, except those go in a strong rigid container.", "src": [ "s2" ] }, "terminals": { "value": "Terminals insulated, e.g. by taping over the exposed terminals, and the removed battery placed in a protective pouch (lithium) or a strong rigid container (non-spillable)", "detail": "\"…its terminals are insulated (e.g. taping over the exposed terminals) and protected from damage by placing it in a protective pouch.\"", "src": [ "s2" ] }, "documentation": { "value": "TAROM Form 4113 (Information Sheet for Passengers Requiring Special Assistance), stating own-wheelchair type WCBD (battery driven / non-spillable) or WCMP (manual), whether collapsible, size L/W/H, weight in kg and the battery Wh rating", "detail": "Form 4113 has a dedicated own-wheelchair block asking for exactly those fields, and the disabilities page requires \"prior notification and the provision of relevant technical information (battery type, dimensions, weight, etc.)\". The form is submitted to a TAROM agency, the Call Center or your travel agent.", "src": [ "s1", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs require Form 4113, prior notification with battery type, dimensions and weight, and dangerous-goods approval requested no later than 72 h before departure — \"all goods that fall in the categories mentioned above shall be refused if you do not hold a prior approval\". \"Devices must be foldable or properly secured.\" Fleet exclusion: fully immobilized (WCHC) passengers \"cannot be transported on flights operated by ATR aircraft\"; route exclusion: WCHR assistance is unavailable to and from Frankfurt (request WCHS instead).", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Form 4113 asks for the chair's weight in kg; no limit is stated.", "src": [ "s1", "s3" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Form 4113 asks for size (L/W/H) but TAROM states no maximum and publishes no cargo-door aperture for its Boeing 737-700/-800 or ATR 72 fleet.", "src": [ "s1", "s3" ], "basis": null }, "gate_delivery": { "value": true, "detail": "\"If it goes in the hold → apply a 'Delivery at Aircraft' (DAA) or 'Limited Release' tag, in accordance with Tarom's procedure\"; \"you will receive it immediately after landing\".", "src": [ "s1" ] }, "notes": "A battery-powered wheelchair is a restricted good for TAROM: without prior approval obtained no later than 72 h before departure it \"shall be refused\", and attempting to travel with unapproved restricted goods is \"considered as endangerment of flight safety\"." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "\"Please, note that our aircraft are not equipped with wheelchair on board.\" (The same page confusingly also refers to requesting \"a cabin wheelchair service while travelling alone\" — worth confirming with the Call Center.)", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. TAROM states no accessible-lavatory provision; it warns that if you cannot take care of your needs in the aircraft restroom you must travel with a companion aged 18 or over.", "src": [ "s1" ] }, "transfer_assistance": { "value": null, "detail": "Not published as a crew service. TAROM instead requires a travel companion \"if the passenger, due to a disability is unable to feed himself or use the aircraft restroom independently\" or \"is not physically capable of participating in an aircraft evacuation\"; the companion must be over 18, able-bodied and not caring for anyone else.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"All of our aircraft are equipped with foldable armrest seats. However, there are a limited number of seats dedicated for people with reduced mobility.\" TAROM publishes a per-aircraft PRM seat-allocation table (e.g. B737-700: any window seat except rows 9–11, foldable armrests at 6–8D and 12–21D). Exit rows and the rows immediately in front of and behind them are not available.", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published. TAROM states no wheelchair-specific liability, ACAA full-value rule or Montreal Convention figure; Form 4113 instead has you declare that \"C.N.T.A.R. TAROM S.A. assumes no additional liability to the general terms and conditions of carriage\".", "src": [ "s1", "s3" ] }, "aircraft_hold_note": "TAROM publishes no hold or cargo-door dimensions. The fleet limits it does publish are cabin limits on wheelchair users: Boeing 737-700 and 737-800 take a maximum of 2 WCHC passengers and 1 stretcher (stretcher only on aircraft YR-BGL/M); on the ATR 72 both WCHC and stretcher are listed as \"Not available\", and \"fully immobilized passengers requiring a wheelchair cannot be transported on flights operated by ATR aircraft\"." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Two hard exclusions a wheelchair user must plan around: (1) \"the WCHR service is unavailable on flights to and from Frankfurt — please request WCHS service instead\"; (2) \"fully immobilized passengers requiring a wheelchair cannot be transported on flights operated by ATR aircraft\", and the published cap is 2 WCHC seats on the Boeing 737-700/-800, none on the ATR 72. TAROM has no on-board aisle wheelchair anywhere in the fleet, yet the same page refers to \"a cabin wheelchair service\" — an internal contradiction worth confirming with the Call Center. Two different deadlines apply: 48 h for the assistance request (Form 4113) and 72 h for dangerous-goods approval of a battery-powered chair, without which the chair \"shall be refused\". As a SkyTeam member TAROM warns that on partner-operated flights \"the applicable policy will be that of the operating carrier and your request may not be confirmed\". Connections need at least 1 h 30 min. Passengers may not bring their own oxygen; TAROM supplies and charges for it. The Romanian-language page mirrors the English one, including the free-carriage sentence (\"Dispozitivul dumneavoastră de mobilitate este acceptat gratuit conform reglementărilor europene\").", "searched_urls": [ "https://www.tarom.ro/en", "https://www.tarom.ro/en/passenger-information/about-your-trip/people-with-disabilities", "https://www.tarom.ro/informatii-pasageri/despre-calatorie/persoane-cu-dizabilitati", "https://www.tarom.ro/en/passenger-information/baggage/prohibited-and-restricted-goods/restricted-goods", "https://new-api.tarom.ro/assets/media/2024/02/Information-Sheet-for-Passengers-Requiring-Special-Assistance_Tarom-form-4113_3_EN.pdf", "https://www.tarom.ro/en/contact", "https://www.tarom.ro/en/customer-support/contact" ] } }, { "schema_version": "1.1", "slug": "thai-airways-international", "name": "Thai Airways International", "iata_code": "TG", "icao_code": "THA", "country": "Thailand", "region": "Asia Pacific", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.thaiairways.com/", "sources": [ { "id": "s1", "title": "Wheelchair — Special Assistance", "url": "https://www.thaiairways.com/en-th/content/special-assistance/traveling-with-a-wheelchair/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Goods — restricted items in baggage (Battery powered wheelchairs & Mobility aids)", "url": "https://www.thaiairways.com/en-th/content/baggage/dangerous-goods/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact — THAI telephone numbers and e-mail addresses", "url": "https://www.thaiairways.com/en-th/content/help/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Seamless Travel Support with THAI Global Call Center", "url": "https://www.thaiairways.com/en-th/content/news-and-announcements/global-call-center/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "บริการเก้าอี้รถเข็น — Wheelchair (Thai-language page)", "url": "https://www.thaiairways.com/th-th/content/special-assistance/traveling-with-a-wheelchair/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact Us — Special Service Request & Assistance", "url": "https://www.thaiairways.com/en-th/content/help/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Thailand — THAI Contact Center, Bangkok & domestic", "number": "+66 2 356 1111", "hours": "24 hours", "region": "TH", "src": [ "s3", "s6" ] }, { "label": "United Kingdom — THAI Global Call Center", "number": "+44 1603 804371", "hours": "24/7", "region": "GB", "src": [ "s3", "s4" ] }, { "label": "USA — THAI Global Call Center", "number": "+1 815 745 5510", "hours": "24/7", "region": "US", "src": [ "s3", "s4" ] }, { "label": "Canada — THAI Global Call Center", "number": "+1 647 492 4490", "hours": "24/7", "region": "CA", "src": [ "s3", "s4" ] }, { "label": "Australia — THAI Global Call Center", "number": "+61 2 8357 1660", "hours": "24/7", "region": "AU", "src": [ "s3", "s4" ] }, { "label": "Japan — THAI Global Call Center", "number": "+81 50 1720 2692", "hours": "24/7", "region": "JP", "src": [ "s3", "s4" ] }, { "label": "Singapore — THAI Global Call Center", "number": "+65 6351 0992", "hours": "24/7", "region": "SG", "src": [ "s3", "s4" ] }, { "label": "Hong Kong / China — THAI Global Call Center", "number": "+852 2495 1115", "hours": "24/7", "region": "HK", "src": [ "s3", "s4" ] }, { "label": "Germany — THAI Global Call Center", "number": "+49 69 71047413", "hours": "24/7", "region": "DE", "src": [ "s3", "s4" ] } ], "email": [ { "label": "Thailand / general enquiries", "address": "contact@thaiairways.com", "src": [ "s3" ] }, { "label": "Europe reservations (THAI Global Call Center)", "address": "eureservations@thaiairways.com", "src": [ "s3", "s4" ] }, { "label": "USA & Canada reservations (THAI Global Call Center)", "address": "usareservations@thaiairways.com", "src": [ "s3", "s4" ] }, { "label": "Asia reservations (THAI Global Call Center)", "address": "asiareservations@thaiairways.com", "src": [ "s3", "s4" ] }, { "label": "Australia reservations (THAI Global Call Center)", "address": "aureservations@thaiairways.com", "src": [ "s3", "s4" ] } ], "web_form": [ { "label": "Request for Wheelchair Service (THAI online service request)", "url": "https://www.thaiairways.com/en-th/help/service-request", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchair (Special Assistance)", "url": "https://www.thaiairways.com/en-th/content/special-assistance/traveling-with-a-wheelchair/", "src": [ "s1" ] }, { "label": "Dangerous Goods — battery-powered wheelchairs & mobility aids", "url": "https://www.thaiairways.com/en-th/content/baggage/dangerous-goods/", "src": [ "s2" ] } ], "notes": "THAI publishes no dedicated disability/accessibility telephone line or e-mail address; wheelchair requests go through the general Contact Center, a THAI reservation office or the online service-request form. THAI no longer serves the USA, so no DOT Complaints Resolution Official page is published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Passengers must request wheelchairs at the time of booking or at least 48 hours before departure date, if a wheelchair is required.\" The Thai-language page repeats the 48-hour deadline.", "src": [ "s1", "s5" ] }, "how_to_request": { "value": "Ask at the time of booking, or at least 48 h before departure, via the online 'Request for Wheelchair Service' form or a THAI reservation office; give the chair's size and weight when booking", "detail": "\"If a passenger has their own wheelchair, the size of personal wheelchair measurements and weight must be informed when booking.\" Electric wheelchair / mobility-aid users are told to see the dangerous-goods page or contact a THAI reservation office.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"THAI provides Wheelchair Service at no additional charge.\"", "src": [ "s1", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "THAI does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Personal wheelchairs are accepted: THAI asks for measurements and weight at booking \"in order to load your wheelchair into the aircraft hold and return it to you at the baggage hall of your destination airport\".", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "THAI does not say whether a folding manual wheelchair may be stowed in the cabin. (Its dangerous-goods page marks battery-powered mobility aids 'Carry-on Baggage: Forbidden', but says nothing about manual chairs.)", "src": [] }, "gate_delivery": { "value": false, "detail": "THAI states the chair is loaded into the hold and returned \"to you at the baggage hall of your destination airport\" — no gate/aircraft-door return is offered on the page.", "src": [ "s1", "s5" ] }, "max_weight_kg": { "value": 32, "detail": "Not an outright refusal limit: \"If your wheelchair weighs over 32 kilograms (71 lbs.), special authorization from THAI is needed, due to weight and space restrictions at some airports.\"", "src": [ "s1", "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "THAI asks for the chair's measurements at booking but publishes no maximum size.", "src": [], "basis": null }, "notes": "Cabin crew will move a passenger between the wheelchair and the seat and to the lavatory door, but cannot assist inside the lavatory; passengers who cannot manage their personal needs in flight are urged to travel with a companion.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "\"Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries — Checked Baggage: Allowed with approval required; Carry-on Baggage: Forbidden.\"", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "\"Mobility aids with waterproof battery … with non-spillable wet batteries or with batteries which comply with IATA DGR Special Provision A123 or A199\" (AGM, gel, sealed lead-acid, dry cell, alkali-manganese, zinc-carbon, Ni-Cd, Ni-MH) — \"Checked Baggage: Allowed with approval required; Carry-on Baggage: Forbidden.\"", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with prior THAI approval; \"the lithium batteries must be of a type which meets the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3\" and \"lithium batteries for mobility aids without UN38.3 certification will not be accepted for carriage\".", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "THAI publishes a watt-hour figure only for a battery \"specifically designed to be removed\". No cap — and no statement that there is no cap — is published for a battery that stays installed in the chair.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"…where the battery is specifically designed to be removed, the battery must be carried in the cabin with a watt-hour rating not exceeding 300 Wh.\"", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"…could carry one spare lithium-ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh.\" 300 Wh is the ceiling for a single spare.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: one spare of up to 300 Wh OR two spares of up to 160 Wh each, carried in the cabin. Taking two spares therefore caps each at 160 Wh.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Removal is required only where the battery is \"specifically designed to be removed\" — it must then travel in the cabin (≤300 Wh). THAI publishes no removal rule for non-removable designs.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "THAI's mobility-aid entries do not state a terminal-insulation or circuit-inhibition requirement. (Its separate spare/non-spillable PED rules do require terminal insulation, but those are not written as wheelchair rules.)", "src": [] }, "documentation": { "value": true, "detail": "\"Proof that the batteries meet the requirements [UN 38.3] may be requested at both reservation and check-in.\"", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs and mobility aids are accepted in checked baggage only and are marked \"Allowed with approval required\" on THAI's dangerous-goods table (carry-on: forbidden). Lithium batteries without UN 38.3 certification \"will not be accepted for carriage\".", "src": [ "s2" ] }, "max_weight_kg": { "value": 32, "detail": "Same threshold as for manual chairs: over 32 kg (71 lb) needs special authorisation from THAI because of weight and space restrictions at some airports; it is a pre-approval trigger, not a published refusal limit.", "src": [ "s1", "s5" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions published; THAI asks for the measurements at booking.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "THAI's wheelchair page says a personal wheelchair is loaded into the hold and returned \"at the baggage hall of your destination airport\"; no aircraft-door delivery is offered.", "src": [ "s1", "s5" ] }, "notes": "Self-balancing personal transportation devices (hoverboards, e-skateboards and similar) are forbidden in both checked and carry-on baggage; they are listed separately from mobility aids." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"THAI provides wheelchairs on board the aircraft enabling cabin crew to assist passengers when needed to the lavatory.\" No aircraft-type exceptions are listed.", "src": [ "s1", "s5" ] }, "accessible_lavatory": { "value": null, "detail": "THAI does not describe accessible lavatories; it states only that cabin crew \"cannot assist the passenger inside the lavatory\".", "src": [] }, "transfer_assistance": { "value": true, "detail": "\"THAI will assist wheelchair passengers from wheelchair to seat, as well as to the aircraft's lavatories.\" Staff assist from the check-in counter to the aircraft door or cabin seat, and on arrival through the baggage/arrival area.", "src": [ "s1", "s5" ] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead seating policy is published on the wheelchair page.", "src": [] } }, "damage_liability": { "value": null, "detail": "THAI publishes nothing about liability for damage to mobility aids on its wheelchair or dangerous-goods pages.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Read both the English and the Thai (th-th) wheelchair page; the Thai text is a straight translation and adds nothing. The battery rules are NOT on the accessibility page — they are in the 'Battery powered wheelchairs & Mobility aids' block of the Dangerous Goods page, which also marks every powered mobility aid 'approval required' for the hold and 'forbidden' in the cabin. Passengers must be able to care for themselves in flight; cabin crew help to the lavatory door only. Chairs over 32 kg need THAI authorisation. THAI no longer flies to the USA, so there is no DOT CRO/disability page.", "searched_urls": [ "https://www.thaiairways.com/en/index.page", "https://www.thaiairways.com/en-th/content/special-assistance", "https://www.thaiairways.com/en-th/content/special-assistance/traveling-with-a-wheelchair/", "https://www.thaiairways.com/th-th/content/special-assistance/traveling-with-a-wheelchair/", "https://www.thaiairways.com/en-th/content/baggage/dangerous-goods/", "https://www.thaiairways.com/en-th/content/help/", "https://www.thaiairways.com/en-th/content/help/contact/", "https://www.thaiairways.com/en-th/content/help/thai-worldwide-offices", "https://www.thaiairways.com/en-th/content/news-and-announcements/global-call-center/", "https://www.thaiairways.com/en-th/help/service-request" ] } }, { "schema_version": "1.1", "slug": "thai-lion-air", "name": "Thai Lion Air", "iata_code": "SL", "icao_code": "TLM", "country": "Thailand", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.lionairthai.com/", "sources": [ { "id": "s1", "title": "Special Assistance (Special Needs) — Internet Archive snapshot 2026-01-21", "url": "https://web.archive.org/web/20260121134513/https://www.lionairthai.com/en/ThaiLionAir-Experience/Special-Needs/Special-Assistance", "retrieved": "2026-01-21", "kind": "official" }, { "id": "s2", "title": "Terms and Conditions (conditions of carriage) — Internet Archive snapshot 2026-02-24", "url": "https://web.archive.org/web/20260224124711/https://www.lionairthai.com/en/Terms-And-Conditions", "retrieved": "2026-02-24", "kind": "official" }, { "id": "s3", "title": "Special Assistance - Wheelchair (Terms and Conditions) — Internet Archive snapshot 2025-12-31", "url": "https://web.archive.org/web/20251231091907/https://www.lionairthai.com/en/Terms-And-Conditions/Wheelchair", "retrieved": "2025-12-31", "kind": "official" }, { "id": "s4", "title": "Baggage Allowance — Internet Archive snapshot 2026-02-07", "url": "https://web.archive.org/web/20260207193733/https://www.lionairthai.com/en/ThaiLionAir-Experience/Baggage-Allowance", "retrieved": "2026-02-07", "kind": "official" }, { "id": "s5", "title": "Contact Us — Sales and Ticketing Offices — Internet Archive snapshot 2026-02-08", "url": "https://web.archive.org/web/20260208044320/https://www.lionairthai.com/cn/en/Contact/Sales-Office", "retrieved": "2026-02-08", "kind": "official" }, { "id": "s6", "title": "Special Assistance - Wheelchair — Thai Lion Air", "url": "https://www.lionairthai.com/en/Terms-And-Conditions/Wheelchair", "retrieved": "2026-07-30", "kind": "official" } ], "contacts": { "phone": [ { "label": "Thailand — Call Centre (the number given for special assistance)", "number": "+66 2 529 9999", "hours": "07:00–20:00 daily (GMT+7)", "region": "TH", "src": [ "s1" ] }, { "label": "Hong Kong — GSA office", "number": "+852 3678 2039", "hours": "09:00–17:45 (GMT+8), Mon–Fri", "region": "HK", "src": [ "s5" ] }, { "label": "Taiwan — sales office (Taipei)", "number": "+886 2 8770 5008", "hours": "09:00–17:30 (GMT+8), Mon–Fri", "region": "TW", "src": [ "s5" ] }, { "label": "India — GSA office", "number": "+91 7065787033", "hours": "10:00–18:00, Mon–Fri", "region": "IN", "src": [ "s5" ] }, { "label": "Nepal — Kathmandu sales office", "number": "+977 1400 5205", "hours": "09:30–17:30 daily", "region": "NP", "src": [ "s5" ] }, { "label": "Vietnam — Hanoi sales office", "number": "+84 24 3633 1773", "hours": "08:30–17:30 Mon–Fri; 08:30–12:00 Sat", "region": "VN", "src": [ "s5" ] }, { "label": "Myanmar — Thai Lion Air call centre (Yangon)", "number": "+95 1 381606", "hours": "09:00–18:00 (GMT+6:30) Mon–Fri; 09:00–13:00 Sat", "region": "MM", "src": [ "s5" ] }, { "label": "China — GSA office (Guangzhou)", "number": "+86 20 83870095-613", "hours": "10:00–18:00 (GMT+8), Mon–Fri", "region": "CN", "src": [ "s5" ] } ], "email": [ { "label": "Special assistance / medical clearance enquiries", "address": "info@lionairthai.com", "src": [ "s1" ] } ], "web_form": [], "relay": [ { "label": "WhatsApp — Call Centre (chat only)", "detail": "+62 811-1938-0888, printed on the Contact Us page as the alternative when counter staff cannot take a call.", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Special Assistance", "url": "https://www.lionairthai.com/en/ThaiLionAir-Experience/Special-Needs/Special-Assistance", "src": [ "s1" ] }, { "label": "Special Assistance - Wheelchair", "url": "https://www.lionairthai.com/en/Terms-And-Conditions/Wheelchair", "src": [ "s3" ] }, { "label": "Terms and Conditions (conditions of carriage)", "url": "https://www.lionairthai.com/en/Terms-And-Conditions", "src": [ "s2" ] }, { "label": "Baggage Allowance", "url": "https://www.lionairthai.com/en/ThaiLionAir-Experience/Baggage-Allowance", "src": [ "s4" ] } ], "notes": "There is no disability-specific desk: the general Call Centre and info@lionairthai.com are the channels Thai Lion Air itself names for special assistance and medical clearance. lionairthai.com is behind a hard Cloudflare block (HTTP 403 to every route tried, including the Internet Archive's own crawler since March 2026), so all of the above is transcribed from archive snapshots of the airline's own pages." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Passengers with mobility disabilities and requesting special services must notify the airline or call center of the airline at least 48 hours before departure to prepare equipment on request.\" Without notice Thai Lion Air will only \"try to allocate the service ... depending on the special service that can be provided or not at that time\".", "src": [ "s6" ] }, "how_to_request": { "value": "Declare the chair's size and weight when booking, or call the call centre at least 48 h before departure", "detail": "\"If a passenger has his/her own wheelchair, the size of personal wheelchair measurements and weight must be informed when booking, to enable us to make the necessary arrangements.\"", "src": [ "s6" ] }, "fee_charged": { "value": false, "detail": "\"In addition to the regular free baggage allowance, the Carrier will accept such passenger wheelchairs or other disability-assistive devices as priority checked baggage without charge.\" Separately the Special Assistance page warns that \"some of the special assistance services may be subjected to a fee\" — that wording is about assistance services, not about carrying the aid.", "src": [ "s2", "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Thai Lion Air does not publish a number of mobility devices carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Carriage is not automatic: a request made at booking \"will be confirmed after the passenger has completed the booking procedures ... and has been considered by the airline based on the transportation regulations\", and where a wheelchair is requested at the airport Thai Lion Air says it is \"necessary to check and confirm with the passenger whether they can accept you as a passenger\".", "src": [ "s6" ] }, "cabin_stowage": { "value": null, "detail": "Thai Lion Air does not say whether a folding manual chair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": false, "detail": "\"...to load your wheelchair into the aircraft hold, and return it to you at the baggage hall of your destination airport.\" Thai Lion Air returns the chair at the baggage hall, not at the aircraft door.", "src": [ "s6" ] }, "max_weight_kg": { "value": 32, "detail": "\"If your wheelchair weighs over 32 kilograms (71 lbs.), special authorization from Thai Lion Air is needed, due to weight and space restrictions at some airports.\" Above 32 kg is therefore an approval threshold rather than an outright refusal.", "src": [ "s6" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published; Thai Lion Air instead requires the chair's measurements to be declared at booking so it can arrange hold loading. (The general 81 x 119 x 119 cm checked-item limit in the Terms and Conditions is a baggage rule, and the same clause exempts mobility equipment from its weight limit.)", "src": [], "basis": null }, "notes": "Thai Lion Air disclaims liability for the special service itself: \"the airline is not responsible for the loss. Any wrong doing, including any damages that occur due to the inability to provide this special service.\" It also \"reserves the right to provide special services to passengers\".", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Thai Lion Air's accessible pages and baggage/dangerous-goods pages say nothing about spillable wheelchair batteries.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published; gel / AGM / sealed lead-acid / dry-cell wheelchair batteries are never mentioned.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published. The Baggage Allowance page lists the nine dangerous-goods classes but gives no lithium battery or mobility-aid rules.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure appears anywhere on Thai Lion Air's pages.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — the airline does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "No battery documentation requirement is published. The only information Thai Lion Air asks for is the chair's dimensions and weight at booking.", "src": [] } }, "allowed": { "value": true, "detail": "The same blanket clause covers powered chairs: \"The Carrier will not refuse to carry passenger wheelchairs or other disability-assistive devices, unless such carriage would be inconsistent with safety or safety requirements.\" But Thai Lion Air publishes NO rules of any kind for wheelchair batteries — confirm handling with the airline before flying with a power chair.", "src": [ "s2" ] }, "max_weight_kg": { "value": 32, "detail": "Same threshold as for a manual chair: over 32 kg (71 lb) needs special authorisation from Thai Lion Air because of weight and space restrictions at some airports.", "src": [ "s6" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published; measurements must be declared at booking instead.", "src": [], "basis": null }, "gate_delivery": { "value": false, "detail": "Returned at the baggage hall of the destination airport, not at the aircraft door.", "src": [ "s6" ] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Thai Lion Air does not publish whether an on-board aisle chair is available.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "No transfer/lifting service is described. The airline says it is \"open to making special arrangements\" such as \"wheelchair-friendly services\" and that more critical cases may need medical clearance; the Terms and Conditions add that it may require a passenger with a disability to travel with their own assistant where that is essential for safety or the passenger could not self-evacuate.", "src": [] }, "seating": { "value": "Front seating may be allocated to guests with walking disabilities; passengers with a disability may not sit in emergency exit or over-wing exit rows, and the airline allocates seating \"as appropriate\" and reserves the right to move a passenger", "detail": "Special Assistance page: \"we are open to making special arrangements to ease their journey, such as allocated front seating and wheelchair-friendly services\". Terms and Conditions: \"Passengers with a disability will not be permitted to occupy seats in emergency exit rows or in over-wing emergency exit rows... the airline will provide seating for passengers who need special assistance, as appropriate. And reserves the right to change or move to a new seat on its sole discretion.\"", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": null, "detail": "No mobility-aid damage liability rule is published. The wheelchair page only disclaims liability around airport wheelchair service: \"the airline is not responsible for the loss. Any wrong doing, including any damages that occur due to the inability to provide this special service.\"", "src": [ "s3" ] }, "aircraft_hold_note": "Personal wheelchairs travel in the aircraft hold and are returned at the destination baggage hall. Chairs over 32 kg (71 lb) need special authorization \"due to weight and space restrictions at some airports\"." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Re-checked 29 July 2026. lionairthai.com is behind a hard Cloudflare block: every route retried that day (direct fetch, r.jina.ai reader proxy with 25 s client-side rendering, www and bare host, /en/ and /th/, booking./book./m./checkin. subdomains) returned HTTP 403 or did not resolve, and the Internet Archive's own crawler has been getting 403 on the site since roughly March 2026. Every fact here is therefore taken from Internet Archive snapshots of Thai Lion Air's own pages, with the snapshot date recorded in each source title — the newest readable capture in each case. The dedicated wheelchair page was re-verified against a newer capture (31 December 2025, replacing the 13 May 2024 one): the wording is word-for-word unchanged, so the 48-hour notice rule, the 32 kg approval threshold and the baggage-hall (not aircraft-door) return were all still published at the end of 2025. The gap that matters most: Thai Lion Air publishes nothing whatsoever about wheelchair batteries (spillable, non-spillable or lithium), no watt-hour limits, no removal or terminal-protection instructions and no spare-battery allowance. A power-chair user has no published rule to rely on and must get written confirmation from the Call Centre. Two further points a human should note: (1) the airline returns the chair at the destination baggage hall, not the aircraft door; (2) the dedicated wheelchair page (snapshot 31 Dec 2025) says chairs over 32 kg need special authorization, while the Terms and Conditions (snapshot 24 Feb 2026) say the 32 kg per-item baggage limit \"does not apply to mobility equipment\" — the two are reconcilable but should be re-checked directly with the airline. 2026-07-30: the live wheelchair page was supplied by a human, replacing what had been an archive-only record. It publishes a 32 kg approval threshold and confirms baggage-hall (not gate) return, but still says nothing about battery chemistry, watt-hours or chair dimensions.", "searched_urls": [ "https://www.lionairthai.com/en/", "https://lionairthai.com/en/", "https://www.lionairthai.com/th/", "https://www.lionairthai.com/en/Terms-And-Conditions/Wheelchair", "https://web.archive.org/web/20260121134513/https://www.lionairthai.com/en/ThaiLionAir-Experience/Special-Needs/Special-Assistance", "https://web.archive.org/web/20240513223356/https://lionairthai.com/en/Terms-And-Conditions/Wheelchair", "https://web.archive.org/web/20251231091907/https://www.lionairthai.com/en/Terms-And-Conditions/Wheelchair", "https://lionairthai.com/en/Terms-And-Conditions/Wheelchair", "https://www.lionairthai.com/th/Terms-And-Conditions/Wheelchair", "https://www.lionairthai.com/en/ThaiLionAir-Experience/Special-Needs/Special-Assistance", "https://booking.lionairthai.com/", "https://book.lionairthai.com/", "https://m.lionairthai.com/", "https://checkin.lionairthai.com/", "https://www.caat.or.th/en/", "http://web.archive.org/cdx/search/cdx?url=lionairthai.com/en/Terms-And-Conditions/Wheelchair&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=www.lionairthai.com/en/ThaiLionAir-Experience/Special-Needs/Special-Assistance&output=json&limit=-6", "http://web.archive.org/cdx/search/cdx?url=www.lionairthai.com/en/ThaiLionAir-Experience/Baggage-Allowance&output=json&limit=-6", "https://web.archive.org/web/20260224124711/https://www.lionairthai.com/en/Terms-And-Conditions", "https://web.archive.org/web/20260207193733/https://www.lionairthai.com/en/ThaiLionAir-Experience/Baggage-Allowance", "https://web.archive.org/web/20260208044320/https://www.lionairthai.com/cn/en/Contact/Sales-Office", "https://web.archive.org/cdx/search/cdx?url=lionairthai.com&matchType=domain&output=text&fl=original,timestamp,statuscode&collapse=urlkey&limit=6000", "http://www.lionairthai.com/en/ThaiLionAir-Experience/Baggage-Allowance/Dangerous-Goods-Regulations", "https://www.lionairthai.com/en/ThaiLionAir-Experience/Special-Needs", "https://www.lionairthai.com/en/ThaiLionAir-Experience/Special-Needs/Health-and-Medical-Guide", "https://www.lionairthai.com/en/Contact/Sales-Office" ] } }, { "schema_version": "1.1", "slug": "tianjin-airlines", "name": "Tianjin Airlines", "iata_code": "GS", "icao_code": "GCR", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.tianjin-air.com/", "sources": [ { "id": "s1", "title": "轮椅旅客须知 — Notice for wheelchair passengers (Special passenger carriage standards)", "url": "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/499fe2cf-6ed9-48f7-943d-2019c8b30995/71f43268-3809-4c92-97af-1c23b17f8772/afe67f09-c590-473b-bbcf-0386c4be3874", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "旅客携带危险品相关规定 — Passenger dangerous goods rules (includes the electric-wheelchair rows of Tianjin Airlines' dangerous-goods table)", "url": "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/110fc393-ae71-42f5-b98e-be4df707d2ff/b40c49e5-408b-49b5-8cfd-c6c239174dca", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "联系我们 — Contact us", "url": "https://www.tianjin-air.com/stcontent/menupage/0bbd75f1-bc38-41c6-95f4-4e3644aa70b8/3bb8be2d-7ea4-456b-9b08-39d3ad668c45/84bfa230-e2e3-4a51-96c0-e497dece531b", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "服务承诺 — Service commitment (special passenger services section)", "url": "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/e6779f4e-6a9c-4270-8970-7d574561659f/ab97f6bd-db30-4d33-84b9-1251d12d2330", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "国内运输总条件 — Domestic general conditions of carriage (Chapter 19, liability)", "url": "https://www.tianjin-air.com/stcontent/menupage/3c5a46d1-a137-4474-b37e-65c4f680cf31/dc5da5dd-6353-4e86-9c8d-aa5056de60c0/4ef2ee04-b130-4fcb-b644-0f7ec7d23ac2", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "行李运输服务 — Baggage transport rules", "url": "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/d754ed07-81fb-41be-89b8-d79efa34d0a1", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "特殊旅客服务申请 — Special passenger service application", "url": "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/499fe2cf-6ed9-48f7-943d-2019c8b30995/2906b5c2-fee1-4d38-92e0-4f0c9435cca3", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China (mainland) — 24-hour service hotline 95350 (booking and special-passenger applications)", "number": "95350", "hours": "24/7", "region": "CN", "src": [ "s3", "s1" ] }, { "label": "Outside mainland China — service hotline (Hainan)", "number": "+86 898 95350", "hours": "24/7", "region": "CN", "src": [ "s3" ] }, { "label": "Outside mainland China — service hotline (Beijing)", "number": "+86 10 95350", "hours": "24/7", "region": "CN", "src": [ "s3" ] }, { "label": "Service-quality supervision line", "number": "+86 22 58208399", "hours": "08:30–12:30 and 13:30–17:30, Mon–Fri (closed weekends and public holidays)", "region": "CN", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "投诉建议 — complaints and suggestions form (linked from every tianjin-air.com page footer)", "url": "https://ccgn.hnair.com/hnair-msite/hnair-msite-h5/feedbackNote.html?airline=GS", "src": [ "s2" ] } ], "relay": [ { "label": "WeChat mini-program — special passenger service application", "detail": "Tianjin Airlines directs special-passenger applications to the Hainan Airlines WeChat mini-program: 服务大厅 (Service Hall) → 特殊出行服务 (Special travel services); scan the QR code on the page. Questions: call 95350.", "src": [ "s7" ] }, { "label": "Online customer service chat", "detail": "Web chat linked from the site header (客服): https://im.hnair.com/h5cs/web/index.html?ibotbrand=GS_IBOT", "src": [ "s3" ] } ], "policy_pages": [ { "label": "轮椅旅客须知 — Notice for wheelchair passengers", "url": "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/499fe2cf-6ed9-48f7-943d-2019c8b30995/71f43268-3809-4c92-97af-1c23b17f8772/afe67f09-c590-473b-bbcf-0386c4be3874", "src": [ "s1" ] }, { "label": "天津航空特殊旅客承运标准 — Special passenger carriage standards (index)", "url": "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/499fe2cf-6ed9-48f7-943d-2019c8b30995/71f43268-3809-4c92-97af-1c23b17f8772", "src": [ "s1" ] }, { "label": "旅客携带危险品相关规定 — Dangerous goods rules (electric-wheelchair battery table)", "url": "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/110fc393-ae71-42f5-b98e-be4df707d2ff/b40c49e5-408b-49b5-8cfd-c6c239174dca", "src": [ "s2" ] }, { "label": "国内运输总条件 — Domestic general conditions of carriage", "url": "https://www.tianjin-air.com/stcontent/menupage/3c5a46d1-a137-4474-b37e-65c4f680cf31/dc5da5dd-6353-4e86-9c8d-aa5056de60c0/4ef2ee04-b130-4fcb-b644-0f7ec7d23ac2", "src": [ "s5" ] } ], "notes": "There is no dedicated accessibility desk or email. 95350 is the airline's general 24-hour hotline and is the number its own wheelchair page names for booking and special-passenger applications. All published channels are Chinese-language; the website has no English version." }, "policy": { "notice_hours": { "value": 24, "detail": "Passengers who cannot move at all (WCHC) must apply at a Tianjin Airlines ticket office in the departure city at least 24 hours before the flight and be approved by the airline. WCHR/WCHS passengers may book at any time via a ticket office, an authorised agent or 95350. An electric wheelchair must be presented for check-in at least 60 minutes before check-in opens for the flight.", "src": [ "s1" ] }, "how_to_request": { "value": "Book through a Tianjin Airlines ticket office, an authorised agent or the 95350 hotline and complete the 《特殊旅客乘机申请书》 (Special Passenger Travel Application Form); online applications go through the Hainan Airlines WeChat mini-program, 服务大厅 → 特殊出行服务", "detail": "\"如果仅是在机场地面和上下飞机时需要轮椅（WCHR、WCHS）的旅客，可在天津航空直属售票处、经授权的代理售票处及天津航空95350直接购票，并填写《特殊旅客乘机申请书》\". WCHC passengers apply in person at the departure-city ticket office and the airline helps them complete the form once approved.", "src": [ "s1", "s7", "s4" ] }, "fee_charged": { "value": false, "detail": "\"旅客自行携带的轮椅免费托运运输，不计入免费行李额\" — a wheelchair the passenger brings themselves is checked free of charge and does not count against the free baggage allowance.", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Tianjin Airlines does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "A passenger's own wheelchair is accepted as free checked baggage outside the free baggage allowance.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Tianjin Airlines does not say whether a folding manual chair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — the wheelchair page says nothing about where the chair is returned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No wheelchair weight limit is published. The general checked-baggage rule (50 kg and 40 x 60 x 100 cm per piece) is not stated to apply to a wheelchair, which is carried outside the baggage allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published; the airline's 40 x 60 x 100 cm figure is a general checked-baggage rule and is deliberately not recorded here as a device limit.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "电动轮椅（非密封型电池驱动）: accepted as checked baggage with carrier approval and captain notification; never in the cabin. The aid must be loaded, stowed and secured upright; if that is impossible, or the aid does not protect the battery, the battery must be removed, packed leak-proof in strong rigid packaging, short-circuit-protected, secured upright with absorbent material, and labelled \"轮椅用电池，湿的\" (battery, wet, with wheelchair) plus corrosive and package-orientation labels.", "src": [ "s2" ] }, "non_spillable": { "value": "conditional", "detail": "电动轮椅（密封型湿电池、干电池或镍氢电池驱动）: accepted as checked baggage with carrier approval and captain notification; not permitted in the cabin. Batteries must meet Special Provision A67 (sealed wet), A123 (dry cell) or A199 (NiMH), with terminals short-circuit protected and the battery either securely fixed to the aid with the circuit disconnected, or removed per the manufacturer's instructions.", "src": [ "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "电动轮椅（锂电池驱动）: accepted with carrier approval and captain notification. The battery must be a type meeting UN Manual of Tests and Criteria Part III, 38.3. Removed and spare lithium batteries must travel in the cabin, insulated and protected (e.g. each in a protective bag).", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not verifiable. An earlier reading recorded \"no watt-hour limit\" here, but Tianjin Airlines serves its dangerous-goods table as images with no watt-hour text in the page at all, so the claim cannot be confirmed from the source. Because \"no limit\" is the reassuring answer, it is not published on an unverifiable basis. Ask Tianjin Airlines directly and get the figure in writing.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"按照制造商的说明书拆下，从助行器上拆下的每块电池不得超过 300 Wh\" — where the battery is removed per the manufacturer's instructions, each battery removed from the mobility aid must not exceed 300 Wh, and it travels in the cabin.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"限带 1 块不超过 300 Wh 或 2 块的每块不超过 160Wh 的备用锂离子电池\" — one spare lithium-ion battery of not more than 300 Wh, or two spares of not more than 160 Wh each.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: one spare lithium-ion battery up to 300 Wh, or two spares of not more than 160 Wh each, carried in the cabin, insulated and damage-protected. For sealed-wet / dry / NiMH chairs the allowance is instead one A67 sealed wet battery, or two A123 dry cells or A199 NiMH batteries.", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "The battery may stay in the chair if the aid's design gives adequate protection, the battery is firmly attached and the circuit is disconnected per the manufacturer's instructions; otherwise it must be removed per those instructions. Note the general 160 Wh ban on lithium batteries in baggage expressly does not apply here: \"额定能量超过160Wh的...锂电池（电动轮椅使用的锂电池另有规定）\".", "src": [ "s2" ] }, "terminals": { "value": "Terminals must be short-circuit protected (e.g. sealed in a battery container); the circuit must be disconnected per the manufacturer's instructions and the aid secured with straps or lashings", "detail": "\"电池两极已做防短路保护，如封入电池容器\"; the aid must be immobilised with straps, ropes or other fixings that protect the aid, battery, wiring and controller from being damaged by shifting baggage or cargo. Removed and spare batteries must be insulated and damage-protected, each in a protective bag, and carried in the cabin.", "src": [ "s2" ] }, "documentation": { "value": "Bring the electric wheelchair's instruction manual (说明书) to check-in; the lithium battery must carry the manufacturer's markings or the wheelchair manufacturer must supply a compliance certificate; sick passengers additionally need a Medical Diagnosis Certificate", "detail": "\"如果携带电动轮椅，请携带电动轮椅的说明书，至少在航班开始办理乘机手续 60 分钟前到值机柜台办理交运.\" For batteries in non-PED devices such as electric wheelchairs the battery body should show the manufacturer's details; if it does not, the equipment maker (e.g. the wheelchair manufacturer) may supply a compliance certificate. Unmarked, mislabelled, damaged, swollen, deformed or leaking batteries are banned outright.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted but carrier approval is required: in Tianjin Airlines' dangerous-goods table all three electric-wheelchair rows (lithium-battery, sealed wet / dry / NiMH battery, and non-sealed spillable battery) are marked 承运人批准 ✓ (carrier approval) and 通知机长 ✓ (captain must be notified). You must also bring the wheelchair's instruction manual and check it in at least 60 minutes before check-in opens.", "src": [ "s2", "s1" ] }, "max_weight_kg": { "value": null, "detail": "No powered-wheelchair weight limit is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Tianjin Airlines does not publish whether an on-board aisle chair is carried.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "No transfer or lifting service is described in words. The airline does list WCHC — \"旅客完全不能移动\" (passenger completely unable to move) — as one of the three wheelchair service levels it provides, subject to an application at the departure-city ticket office at least 24 h ahead and the airline's approval.", "src": [ "s1" ] }, "seating": { "value": "Seats are allocated according to the passenger's wishes as far as possible to ease boarding and deplaning — emergency-exit seats excepted — and companions are seated next to the passenger", "detail": "\"天津航空尽可能根据旅客意愿安排座位，以方便旅客上下飞机（应急出口座位除外），以及为与同行的旅客安排相邻座位.\" No movable-armrest information is published.", "src": [ "s1" ] } }, "damage_liability": { "value": "Checked baggage destroyed, lost or damaged is compensated at the reduction in value or the repair cost, capped by the limit set by the PRC Civil Aviation Law and the applicable international conventions; a declared-value option exists", "detail": "Domestic conditions of carriage art. 100: liability applies unless the loss is caused by force majeure, the nature or defect of the baggage, fair wear, or the passenger's own fault; if the actual value is lower than the cap, the actual value is paid; if the weight of the damaged item cannot be determined, compensation is calculated on the passenger's free baggage allowance. No mobility-aid-specific rule is published.", "src": [ "s5" ] }, "aircraft_hold_note": "Tianjin Airlines' general checked-baggage limits are 40 x 60 x 100 cm and 50 kg per piece, but wheelchairs are carried free and outside the baggage allowance and no separate wheelchair size or weight limit is published. No hold-door or compartment dimensions are given for the E190 / A320-family fleet." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Chinese-language site only; every quotation above is translated from tianjin-air.com. The battery detail lives in section 五 of the dangerous-goods page, which is published as a table of images inside a JavaScript accordion — the numbers here were read directly from those images (dotCMS content id 8199a8cd-a354-470c-b75c-0bb19ccedf98, images uploaded 1 and 6 July 2026). Two things a traveller should notice. (1) Tianjin Airlines requires the carrier's prior approval for every kind of electric wheelchair, so a power chair is \"conditional\", not automatic. (2) The site's general ban on lithium batteries over 160 Wh explicitly carves out wheelchair batteries — \"额定能量超过160Wh的充电宝、锂电池（电动轮椅使用的锂电池另有规定）\" — so do not read 160 Wh as a wheelchair limit: an installed battery has no watt-hour cap, a removed one is capped at 300 Wh. Not published anywhere: on-board aisle chair, accessible lavatory, gate delivery, wheelchair size/weight limits, and any dedicated accessibility phone line or email.", "searched_urls": [ "https://www.tianjin-air.com/", "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/499fe2cf-6ed9-48f7-943d-2019c8b30995/71f43268-3809-4c92-97af-1c23b17f8772", "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/499fe2cf-6ed9-48f7-943d-2019c8b30995/71f43268-3809-4c92-97af-1c23b17f8772/afe67f09-c590-473b-bbcf-0386c4be3874", "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/110fc393-ae71-42f5-b98e-be4df707d2ff/b40c49e5-408b-49b5-8cfd-c6c239174dca", "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/d754ed07-81fb-41be-89b8-d79efa34d0a1", "https://www.tianjin-air.com/stcontent/menupage/fb195765-3202-43d1-8a20-4fa83ce8d95e/e6779f4e-6a9c-4270-8970-7d574561659f/ab97f6bd-db30-4d33-84b9-1251d12d2330", "https://www.tianjin-air.com/stcontent/menupage/0bbd75f1-bc38-41c6-95f4-4e3644aa70b8/3bb8be2d-7ea4-456b-9b08-39d3ad668c45/84bfa230-e2e3-4a51-96c0-e497dece531b", "https://www.tianjin-air.com/stcontent/menupage/3c5a46d1-a137-4474-b37e-65c4f680cf31/dc5da5dd-6353-4e86-9c8d-aa5056de60c0/4ef2ee04-b130-4fcb-b644-0f7ec7d23ac2", "https://www.tianjin-air.com/dotCms/api/content/id/b40c49e5-408b-49b5-8cfd-c6c239174dca", "https://www.tianjin-air.com/dotCms/webfile/upload/2026/07-01/15-17-210082-1753290094.png", "https://www.tianjin-air.com/dotCms/webfile/upload/2026/07-01/15-17-470124175702282.png", "https://www.tianjin-air.com/siteMap" ] } }, { "schema_version": "1.1", "slug": "trinity-airways", "name": "Trinity Airways", "iata_code": "TW", "icao_code": "TWB", "country": "Korea, Republic of", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.twayair.com", "sources": [ { "id": "s1", "title": "Customers requiring assistance — Wheelchair / Blind / Deaf assistance service (English)", "url": "https://m.twayair.com/app/serviceInfo/contents/69?regionCode=US&langCode=en-US", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "도움이 필요한 고객 — 휠체어/시각/청각 도움 서비스 (Korean assistance page)", "url": "https://m.twayair.com/app/serviceInfo/contents/69", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted items — lithium battery transport rules and lithium-battery electric wheelchairs", "url": "https://m.twayair.com/app/serviceInfo/contents/150?regionCode=US&langCode=en-US", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Free baggage — carry-on and free checked baggage", "url": "https://m.twayair.com/app/serviceInfo/contents/148?regionCode=US&langCode=en-US", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage compensation guidelines", "url": "https://m.twayair.com/app/serviceInfo/contents/151?regionCode=US&langCode=en-US", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer Center — Booking Center numbers and the Trinity Airways name change", "url": "https://m.twayair.com/app/customerCenter?regionCode=US&langCode=en-US", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Booking Center (wheelchair, on-board wheelchair and electric-wheelchair approval requests)", "number": "+82 2 2656 2801", "hours": "07:00–19:00 KST", "region": "KR", "src": [ "s6" ] }, { "label": "Europe — night line 02-2656-2899 (European callers only)", "number": "02-2656-2899", "hours": "19:00–07:00 KST", "region": "EU", "src": [ "s6" ] } ], "email": [], "web_form": [ { "label": "My Booking → Wheelchair rental request / cancel", "url": "https://www.twayair.com/app/reservation/reservationList", "src": [ "s1", "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Customers requiring assistance (wheelchair service)", "url": "https://m.twayair.com/app/serviceInfo/contents/69?regionCode=US&langCode=en-US", "src": [ "s1" ] }, { "label": "Restricted items — lithium batteries and electric wheelchairs", "url": "https://m.twayair.com/app/serviceInfo/contents/150?regionCode=US&langCode=en-US", "src": [ "s3" ] }, { "label": "Free baggage allowance", "url": "https://m.twayair.com/app/serviceInfo/contents/148?regionCode=US&langCode=en-US", "src": [ "s4" ] } ], "notes": "No accessibility-specific email address or text/TTY relay is published; every request is routed through the Booking Center." }, "policy": { "notice_hours": { "value": 48, "detail": "Powered wheelchairs need prior airline approval: the Korean page says to contact the reservation centre at least 48 hours before departure. On-board (aisle) wheelchair and priority seating must be requested 25 hours before departure; guidance/assistance for blind and deaf passengers 48 hours.", "src": [ "s2", "s1" ] }, "how_to_request": { "value": "Request in advance through the reservation centre, or on the website/app under 'My Booking' → 'Wheelchair rental request/cancel'", "detail": "T'way: \"Passengers who need a wheelchair can request in advance through the reservation center or Website.\" For a powered chair you must also give the reservation centre the type and number of wheelchair batteries, the wheelchair dimensions and handling instructions.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Assistive devices for the mobility impaired (wheelchairs, etc.) and infant products (strollers, etc.) are permitted separately, limited to one per person.\" A wheelchair with a separated battery is also listed among free checked baggage items.", "src": [ "s4" ] }, "devices_per_passenger": { "value": 1, "detail": "Assistive devices for the mobility impaired are \"permitted separately, limited to one per person\".", "src": [ "s4" ] }, "manual": { "allowed": { "value": true, "detail": "\"Passengers using their personal wheelchairs up to the boarding gate will be escorted by agent. Afterwards, wheelchair will be collected at the borading gate and loaded into the baggage compartment.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "T'way states a personal wheelchair is used only as far as the boarding gate and is then collected there and loaded into the baggage compartment; no in-cabin stowage of a folding chair is offered.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "\"Upon reaching your destination, we will guide you to the arrival gate and ensure your wheelchair is ready for use.\" Subject to change depending on airport circumstances; boarding may be by bus rather than airbridge.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — T'way publishes a height limit and cargo-door dimensions but no weight cap for a wheelchair.", "src": [] }, "max_dimensions": { "height_cm": 80, "width_cm": null, "length_cm": null, "detail": "\"For small aircraft, wheelchairs exceeding a height of 80 cm may not be accommodated\" and \"the maximum allowable wheelchair height is 80 cm\". Published in the personal-wheelchair section, so it binds manual chairs too. Cargo-door heights: A330-300/200 and B777-300ER 66 in (167.64 cm); B737-800/B737-8 48 × 35 in (88.9 cm).", "src": [ "s1" ], "basis": "max_device" }, "notes": "T'way's restricted-items table lists \"wheelchair\" among medical equipment and walking aids alongside canes and crutches, while the assistance page says a personal chair is taken to the gate and loaded into the hold; treat the hold as the operational reality.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — T'way does not offer in-cabin stowage of a folding wheelchair, so no closet dimensions exist.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — T'way's mobility-aid battery table covers lithium batteries only; the assistance page merely asks for the \"type and number of wheelchair batteries\".", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — T'way publishes no rule for gel / AGM / sealed lead-acid / dry-cell wheelchair batteries; only lithium-battery chairs are covered.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-battery electric wheelchairs are carried in checked baggage only, with prior airline approval and short-circuit protection. If the battery can be detached the chair body goes in the hold and the battery must be carried in the cabin.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — for a non-detachable battery T'way requires prior approval, short-circuit prevention and a secured chair, but states no watt-hour cap.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — a detachable drive battery must travel in the cabin (checked carriage prohibited) but T'way sets no watt-hour ceiling for it; the 300 Wh figure it publishes is for spare batteries.", "src": [] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare battery, carry-on only: \"1 battery within 300 Wh or 2 batteries which not exceed 160Wh\". Spares are prohibited in checked baggage.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "\"1 battery within 300 Wh or 2 batteries which not exceed 160Wh\" may be carried in the cabin — so one spare at up to 300 Wh, or a maximum of two if each is 160 Wh or less.", "src": [ "s3" ] }, "removal_required": { "value": "conditional", "detail": "If the battery can be detached: the wheelchair body goes in the hold (cabin carriage prohibited) and the battery must be carried in the cabin (checked carriage prohibited). If it cannot be detached: the chair goes in the hold with the battery installed, after short-circuit prevention, and only if the wheelchair is fixed.", "src": [ "s3" ] }, "terminals": { "value": "Short-circuit prevention and protective measures required; a non-detachable battery is accepted only on a wheelchair that has been secured", "detail": "Detachable battery: \"approval by an airline in advance is essential, in the only case where measures for protection and short-circuit prevention are applied.\" Non-detachable: \"limited only for a fixed wheelchair after taking a measure of short circuit prevention.\" Spares must be individually packed against damage or short circuit.", "src": [ "s3" ] }, "documentation": { "value": "MSDS (material safety data sheet) for the battery, supplied to the reservation centre", "detail": "\"Using an electric wheelchairs requires a prior consent of the airline. Please check the exact battery capacity and whether it is permitted to carry it onboard, prepares the MSDS in accord with the Industrial Safety and Health Act, and inquire to our reservation center.\"", "src": [ "s3", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Accepted in checked baggage only, and \"approval by an airline in advance is essential\". The Korean assistance page requires you to contact the reservation centre at least 48 hours before departure; a battery-powered wheelchair may not be taken into the cabin.", "src": [ "s3", "s2", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — T'way publishes a wheelchair height limit and cargo-door sizes but no weight limit.", "src": [] }, "max_dimensions": { "height_cm": 80, "width_cm": null, "length_cm": null, "detail": "\"Wheelchair dimensions and handling: For small aircraft, wheelchairs exceeding a height of 80 cm may not be accommodated\", with the footnote that \"the maximum allowable wheelchair height is 80 cm\". Cargo-door heights published alongside: A330-300/200 and B777-300ER 66 in (167.64 cm); B737-800/B737-8 48 × 35 in (88.9 cm).", "src": [ "s1" ], "basis": "max_device" }, "gate_delivery": { "value": true, "detail": "T'way's personal-wheelchair section, which does not distinguish manual from powered chairs, says the chair is collected at the boarding gate and, on arrival, \"we will guide you to the arrival gate and ensure your wheelchair is ready for use\".", "src": [ "s1" ] }, "notes": "\"Mobility aids powered by batteries for passengers with reduced mobility may require additional measures by the airline in accordance with our dangerous goods transportation policy.\" Even after pre-approval, carriage can be refused or quantities limited depending on the circumstances." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"All aircrafts are equipped with one wheelchair for passengers who have difficulty moving on board without a wheelchair.\" Apply through the reservation centre at least 25 hours before departure; numbers are limited and allocated in order of request.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published — T'way says nothing about accessible lavatories on any of its aircraft.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published — T'way publishes escort to the boarding gate, priority check-in and an on-board wheelchair, but does not say whether staff assist with transferring between the wheelchair and the aircraft seat.", "src": [] }, "seating": { "value": "Priority seats for passengers with reduced mobility, requested 25 hours before departure", "detail": "\"We operate priority seat services for pregnant passengers with difficulty in moving, pregnant passengers, and infants (less than 24 months old).\" Proof of eligibility is required at check-in, the seat may change on the day, and priority seats cannot be requested on some routes — alternative seating is then arranged. Nothing is published about movable armrests.", "src": [ "s1" ] } }, "damage_liability": { "value": "Checked-baggage liability capped at 1,519 SDR per passenger under the Montreal Convention; no mobility-aid-specific rule published", "detail": "\"T'way Air is liable for baggage damage only when caused by the company's intentional acts or negligence during transport, storage, or handling. For checked baggage, under the Montreal Convention, airline liability is capped at 1,519 Special Drawing Rights (SDR) per passenger.\" Under the Warsaw Convention the limit is ~USD 20.00 per kilogram.", "src": [ "s5" ] }, "aircraft_hold_note": "T'way publishes cargo-compartment door heights: A330-300/200 and B777-300ER 66 in (167.64 cm); B737-800 / B737-8 48 × 35 in (88.9 cm). It then caps the wheelchair height it will accept at 80 cm, allowing for loading tolerance, work safety and damage prevention." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "The airline still trades as T'way Air: its Customer Center says \"T'way Air is beginning a new chapter as 'Trinity Airways'\" and that operations under the new name start only once domestic and international approvals are complete, the date to be announced separately — so every page still reads 'T'way Air'. CONTRADICTIONS A HUMAN SHOULD RE-CHECK: (1) the Korean assistance page states the 48-hour prior-approval deadline for powered wheelchairs explicitly, the current English translation of the same page does not — the 48 h figure here comes from the Korean text; (2) the free-baggage page says \"Wheelchair with a separated battery. However the battery should be safely packed ... and it should be transported as a checked baggage\", while the dangerous-goods page says a detached battery must go in the cabin and is prohibited in checked baggage — the dangerous-goods page is the one that governs; (3) the restricted-items table lists \"wheelchair\" among cabin-permitted walking aids, contradicting the assistance page's gate-collection procedure. T'way serves Guam (its restricted-items page describes a Daegu–Guam routing via Osaka), so US DOT rules apply, but no Complaint Resolution Official or US disability-assistance page was found. The full-size www.twayair.com content pages render only via JavaScript; the m.twayair.com mobile equivalents (contents/69, /150, /148, /151) serve the same text as plain HTML and were used instead.", "searched_urls": [ "https://www.twayair.com/app/main?regionCode=GB&langCode=en-GB", "https://www.twayair.com/app/serviceInfo/contents/1069?regionCode=GB&langCode=en-GB", "https://m.twayair.com/app/serviceInfo/contents/69", "https://m.twayair.com/app/serviceInfo/contents/69?regionCode=US&langCode=en-US", "https://m.twayair.com/app/serviceInfo/contents/150", "https://m.twayair.com/app/serviceInfo/contents/150?regionCode=US&langCode=en-US", "https://m.twayair.com/app/serviceInfo/contents/148?regionCode=US&langCode=en-US", "https://m.twayair.com/app/serviceInfo/contents/151?regionCode=US&langCode=en-US", "https://m.twayair.com/app/customerCenter?regionCode=US&langCode=en-US", "https://m.twayair.com/app/customerCenter/callCenter" ] } }, { "schema_version": "1.1", "slug": "tuifly", "name": "TUIfly", "iata_code": "X3", "icao_code": "TUI", "country": "Germany", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.tuifly.com", "sources": [ { "id": "s1", "title": "Rollstuhl & eingeschränkte Mobilität — help page headed \"Die nachfolgenden Informationen gelten nur für die Beförderung mit der Fluggesellschaft TUI fly\"", "url": "https://www.tui.com/hilfe/flug/rollstuhl/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Besondere Beförderungsbedingungen der Airline TUI fly (BBB Airline TUI fly)", "url": "https://www.tui.com/hilfe/flug/bbb/tuifly/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "TUI fly Servicecenter — Kontakt (wheelchair carriage / special baggage registration)", "url": "https://www.tui.com/service-kontakt/flug/kontakt", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "TUI fly airline website (booking site; policy content not served to non-browser clients)", "url": "https://www.tuifly.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Germany — TUI fly Servicecenter (wheelchair carriage, special baggage): 0511 8798 9833", "number": "+49 511 8798 9833", "hours": "Mon–Sun 08:00–20:00; public holidays 10:00–18:00", "region": "DE", "src": [ "s3" ] }, { "label": "United Kingdom — TUI fly Servicecenter: 020 7048 0143 (local rate)", "number": "+44 20 7048 0143", "hours": "Mon–Sun 08:00–20:00; public holidays 10:00–18:00", "region": "GB", "src": [ "s3" ] }, { "label": "Austria — TUI fly Servicecenter: 0900 190 150 (EUR 0.53/min)", "number": "0900 190 150", "hours": "Mon–Sun 08:00–20:00; public holidays 10:00–18:00", "region": "AT", "src": [ "s3" ] }, { "label": "Switzerland — TUI fly Servicecenter: 0900 190 150 (CHF 0.64/min)", "number": "0900 190 150", "hours": "Mon–Sun 08:00–20:00; public holidays 10:00–18:00", "region": "CH", "src": [ "s3" ] }, { "label": "Netherlands — TUI fly Servicecenter: 0900 333 000 3 (EUR 0.60 per call)", "number": "0900 333 000 3", "hours": "Mon–Sun 08:00–20:00; public holidays 10:00–18:00", "region": "NL", "src": [ "s3" ] }, { "label": "Spain — TUI fly Servicecenter: 902 012 512 (EUR 0.12/min)", "number": "902 012 512", "hours": "Mon–Sun 08:00–20:00; public holidays 10:00–18:00", "region": "ES", "src": [ "s3" ] }, { "label": "All other countries — TUI fly Servicecenter: 0049 180 5 42 41 40 (blocked from DE/AT/GB/IT/CH/NL/ES)", "number": "+49 180 542 4140", "hours": "Mon–Sun 08:00–20:00; public holidays 10:00–18:00", "region": "INT", "src": [ "s3" ] }, { "label": "Servicecenter for flights arranged by TUI4U (number printed on the wheelchair page): 0421 3770 3399", "number": "+49 421 3770 3399", "hours": "Mon–Sun 08:00–20:00; public holidays 10:00–18:00", "region": "DE", "src": [ "s1", "s3" ] } ], "email": [ { "label": "TUI fly Servicecenter — send wheelchair / electric wheelchair registration details here", "address": "servicecenter@tuifly.com", "src": [ "s1", "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Rollstuhl & eingeschränkte Mobilität (applies only to flights operated by TUI fly)", "url": "https://www.tui.com/hilfe/flug/rollstuhl/", "src": [ "s1" ] }, { "label": "Besondere Beförderungsbedingungen der Airline TUI fly — Art. 4 (disabled passengers) and 6.2 (special baggage)", "url": "https://www.tui.com/hilfe/flug/bbb/tuifly/", "src": [ "s2" ] }, { "label": "TUI fly Servicecenter contact numbers", "url": "https://www.tui.com/service-kontakt/flug/kontakt", "src": [ "s3" ] } ], "notes": "TUI fly's own site (tuifly.com) moved to a Navitaire booking platform whose content routes — including its \"airport & on-board assistance\" page at /corporate/airport-onboard-assistance — return an application error to every non-browser client tried, so all of the policy above comes from the TUI help pages that are explicitly scoped to \"die Fluggesellschaft TUI fly\" and from the airline's own Besondere Beförderungsbedingungen. No TTY/relay service and no dedicated disability desk (separate from the general Servicecenter) is published." }, "policy": { "notice_hours": { "value": 72, "detail": "Carriage of the wheelchair must be registered with the TUI fly Servicecenter at the latest three working days (Mon–Fri) before departure and confirmed in writing; an on-board wheelchair must also be ordered three working days ahead. Airport assistance should be booked at least 72 h and no later than 48 h before departure. Note three working days over a weekend is longer than 72 h.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Declare the wheelchair when booking and register it with the TUI fly Servicecenter (+49 511 8798 9833 / servicecenter@tuifly.com) at the latest three working days before departure — carriage is only guaranteed once the Servicecenter confirms it in writing", "detail": "\"Die Beförderung eines Rollstuhls muss aus Platz- und Sicherheitsgründen vorab über das Servicecenter angemeldet und rückbestätigt werden. Ein Beförderungsanspruch besteht nur bei vorliegender Rückbestätigung.\" Airport assistance (WCHR/WCHS/WCHC) is booked through the same Servicecenter.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Die Beförderung von zwei Hilfsmitteln (inkl. Rollstuhl) und medizinischem Gepäck ist kostenfrei\", and the airport escort service is currently free on all intra-European routes. Separate charges exist that do not apply to the mobility aid itself: EUR 5 handling per phone registration of special/sports baggage, and EUR 15/kg for other medical items above the free allowance.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Two mobility aids including the wheelchair, plus medical baggage, are carried free of charge. Other aids besides the wheelchair must also be registered with the Servicecenter.", "src": [ "s1" ] }, "manual": { "allowed": { "value": "conditional", "detail": "Free carriage \"ist grundsätzlich möglich\" but only if (a) it is declared at booking, (b) registered with the Servicecenter at the latest three working days before departure and (c) confirmed by the Servicecenter in writing — without that confirmation there is no entitlement to carriage. The help page adds that the chair must be foldable, and TUI fly may cap the number of wheelchairs per flight for aviation-security reasons.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Medical items carried on the person (e.g. crutches) are exempt from registration, but nothing is published about stowing a folding wheelchair in the cabin.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published for wheelchairs. TUI fly publishes it only for a rollator/walking frame: it may be used up to the aircraft and is returned \"entweder direkt an der Flugzeugtür oder am Sperrgepäckband\" depending on local arrangements.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to wheelchairs is published. Special baggage over 50 kg per piece is only carried against a written confirmation from TUI fly.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 86, "width_cm": 110, "length_cm": 170, "detail": "A wheelchair must be checked \"transportfertig als Sondergepäck\". TUI fly's published loading maximum for special/sports baggage is height 86 cm, width 110 cm, length 170 cm: \"Gegenstände, die diese Abmessungen überschreiten, können nicht zum Verladen angenommen werden.\" This is a special-baggage loading limit, not a wheelchair-specific maximum.", "src": [ "s2" ], "basis": "hold_compartment" }, "notes": "Any dismantling or reconfiguring of the chair must be done by the passenger or their companion before check-in — check-in, loading staff and crew may not do it. TUI fly states it is not liable for scratches or signs of use arising during loading/carriage.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Bitte beachten Sie, dass wir aus Sicherheitsgründen keine Rollstühle mit Nassbatterie befördern können!\" — wheelchairs with wet (spillable) batteries are not carried at all.", "src": [ "s1" ] }, "non_spillable": { "value": true, "detail": "Leak-proof gel batteries: the battery must be securely attached to the chair but not connected ready to operate, with the terminals insulated against short circuit. On chairs built so the battery can be removed, it must be removed and carried in solid packaging in the hold.", "src": [ "s1", "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium batteries are accepted: terminals insulated (best taped over and the battery packed in a sturdy plastic bag), battery not connected ready to operate, and the watt-hour rating must be clearly visible on the battery.", "src": [ "s1", "s2" ] }, "lithium_wh_installed_max": { "value": 300, "detail": "\"Lithium-Batterien: Die Batterie darf 300Wh nicht überschreiten\" — TUI fly publishes one flat 300 Wh cap for the mobility aid's lithium battery. On foldable chairs the battery may not stay installed (see removal_required).", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "The same 300 Wh cap applies to the battery when it is removed: \"Bei faltbaren Rollstühlen muss die Batterie entfernt werden und geeignet verpackt (battery pack) in der Passagierkabine befördert werden.\"", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"eine Ersatzbatterie mit 300Wh bzw. zwei Ersatzbatterien mit je 160Wh dürfen nur im Handgepäck mitgenommen werden\" — one spare of up to 300 Wh, carried in hand baggage only.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "One spare battery of up to 300 Wh, or two spares of 160 Wh each — two is the maximum, and only at the lower rating. Spares may travel in hand baggage only. TUI fly's general electronics rule (up to 20 spare batteries of max 100 Wh) is a separate limit and not the wheelchair allowance.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Foldable wheelchairs: the lithium battery must be removed and carried, suitably packed as a battery pack, in the passenger cabin. Gel batteries stay attached to the chair unless it was built for the battery to be removed, in which case the battery travels in solid packaging in the hold.", "src": [ "s1", "s2" ] }, "terminals": { "value": true, "detail": "\"Die Batteriepole müssen durch Isolierung gegen Kurzschluss gesichert sein\" — best taped over with insulating tape and the battery packed in a sturdy plastic bag — and \"die Batterie darf nicht betriebsbereit angeschlossen sein\".", "src": [ "s1", "s2" ] }, "documentation": { "value": true, "detail": "Registration requires the booking reference, the chair's dimensions (H x W x D) and weight, a phone number, and for a powered chair the exact battery type, the number of batteries and spares, the wattage (or amps and volts) and the batteries' technical data sheet, emailed to servicecenter@tuifly.com. Batteries must meet UN Manual of Tests and Criteria III.38.3, provable e.g. by a manufacturer's certificate.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Powered chairs are carried only after Servicecenter registration and written re-confirmation, and only with a dry battery — \"Elektrische Rollstühle können nur befördert werden, wenn diese mit einer Trockenbatterie (z.B. Lithium-Batterie) ausgestattet sind\". A lithium mobility aid whose watt-hour rating is not clearly marked and identifiable is refused. The help page also states the chair must be foldable.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to powered wheelchairs is published; special baggage over 50 kg per piece requires written confirmation from TUI fly.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 86, "width_cm": 110, "length_cm": 170, "detail": "Same special-baggage loading maximum as a manual chair — height 86 cm, width 110 cm, length 170 cm; anything larger \"kann nicht zum Verladen angenommen werden\". TUI fly publishes no wheelchair-specific size limit.", "src": [ "s2" ], "basis": "hold_compartment" }, "gate_delivery": { "value": null, "detail": "Not published for powered wheelchairs (only for a rollator, which is returned at the aircraft door or on the outsize belt depending on local arrangements).", "src": [ "s1" ] }, "notes": "TUI fly carries no e-bikes at all; that exclusion sits in the sports-baggage rules and is separate from mobility aids. The number of wheelchairs carried per flight may be capped for aviation-security reasons." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "An on-board wheelchair for the narrow aisle can be ordered free of charge, provided the order reaches the TUI fly Servicecenter at the latest three working days (Mon–Fri) before departure.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published as accessible — the opposite is warned about: \"in unseren Flugzeugen ist der Gangbereich schmaler ... und das Bord-WC sehr beengt\", and crew may only assist as far as the lavatory door.", "src": [ "s1", "s2" ] }, "transfer_assistance": { "value": true, "detail": "Cabin crew assist passengers with reduced mobility during the flight as far as they can, but are not obliged to lift or carry: help is limited to the way from the seat to the lavatory door. Anything beyond that must come from an accompanying passenger, who pays the full fare.", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "TUI fly holds seats that make boarding and leaving easier for wheelchair users and blind passengers; reservation for the passenger and a companion is free of charge. The help page describes it as a free window seat in rows kept free for this purpose. Emergency-exit (XL) seats are never allocated to passengers with physical or mental impairments.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "TUI fly expressly excludes liability for scratches and wear caused when loading/carrying the wheelchair; everything else follows the ABB TUI fly", "detail": "\"TUI fly haftet grundsätzlich nicht für Kratzer und Gebrauchsspuren, die bei der Verladung/Beförderung des Rollstuhls entstehen könnten.\" Art. 10 of the BBB refers all other liability to the ABB TUI fly; no watt-value or full-value mobility-aid liability rule is published.", "src": [ "s1", "s2" ] }, "aircraft_hold_note": "A wheelchair is checked as special baggage (Sondergepäck); TUI fly's stated loading maximum for that category is 86 cm high x 110 cm wide x 170 cm long, and items exceeding it cannot be accepted for loading." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "de", "notes": "SOURCE CAVEAT worth a human check: TUI fly Deutschland's own site (tuifly.com) is now a Navitaire booking application whose content routes — including the assistance page it links from its own header, /corporate/airport-onboard-assistance — return \"Something went wrong\" to every fetch route tried (direct, reader proxy with render wait, language-prefixed variants). The airline's older information pages (tuifly.com/de/service/mobilitaet.html, /service/informationen-vor-ihrer-reise/barrierefrei-fliegen-mit-rollstuhl) now redirect or 410, and the newest readable Wayback snapshot of them is from 2020, which is too old to present as current. Everything recorded here therefore comes from the TUI help pages that are explicitly headed \"gelten nur für die Beförderung mit der Fluggesellschaft TUI fly\" and from the Besondere Beförderungsbedingungen der Airline TUI fly, published by TUIfly Vermarktungs GmbH (the contractual carrier; the airline is TUI fly GmbH, Langenhagen). Two internal tensions: the help page says the chair must be foldable, while the BBB only requires battery removal \"bei faltbaren Rollstühlen\"; and the BBB's flat \"battery must not exceed 300 Wh\" is not split into installed vs removed cases. Sister airlines TUI fly Belgium (tuifly.be) and TUI Airways UK (tui.co.uk) publish different rules and were deliberately NOT used.", "searched_urls": [ "https://www.tuifly.com/", "https://www.tuifly.com/corporate/airport-onboard-assistance", "https://www.tuifly.com/en/corporate/airport-onboard-assistance", "https://www.tuifly.com/de/corporate/airport-onboard-assistance", "https://www.tuifly.com/en/airport-onboard-assistance", "https://www.tuifly.com/en/faqs", "https://www.tuifly.com/de/faqs", "https://www.tuifly.com/en/contact-us", "https://www.tuifly.com/en/accessibility", "https://www.tuifly.com/de/service/mobilitaet.html", "https://www.tuifly.com/de/service/elektronische_geraete.html", "https://www.tuifly.com/service/informationen-vor-ihrer-reise/barrierefrei-fliegen-mit-rollstuhl", "https://www.tuifly.com/robots.txt", "https://www.tuifly.com/sitemap.xml", "http://web.archive.org/web/20260716133411/https://www.tuifly.com/corporate/airport-onboard-assistance", "https://www.tui.com/hilfe/flug/rollstuhl/", "https://www.tui.com/hilfe/flug/bbb/tuifly/", "https://www.tui.com/service-kontakt/flug/kontakt" ] } }, { "schema_version": "1.1", "slug": "tunisair", "name": "Tunisair", "iata_code": "TU", "icao_code": "TAR", "country": "Tunisia", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.tunisair.com", "sources": [ { "id": "s1", "title": "Profitez d'une assistance spéciale (French)", "url": "https://www.tunisair.com/fr/guide-utilisateur/profitez-dune-assistance-speciale", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Travel carefree. Ask for special assistance (English)", "url": "https://www.tunisair.com/en/guide-utilisateur/travel-carefree-ask-special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Préparez vos bagages — franchise, particularités et exceptions", "url": "https://www.tunisair.com/fr/guide-utilisateur/preparez-vos-bagages", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Conditions générales de transport (art. 6.5 Passagers à mobilité réduite)", "url": "https://www.tunisair.com/fr/conditions-generales-de-transport", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Plan d'Accessibilité & Processus de Rétroaction 2023–2026 (PDF)", "url": "https://www.tunisair.com/sites/default/files/inline-files/plan-daccessibilite-tunisair-2023_2026_-version-29-09-25.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Rapport d'étape du plan d'accessibilité — année 2026 (PDF)", "url": "https://www.tunisair.com/sites/default/files/inline-files/rapport-etape-tunisair-01-06-2026__2.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Conditions de transport applicables au Canada — tarif OTC (A) n°1 (PDF), Règle 74 Transport des personnes ayant une déficience", "url": "https://www.tunisair.com/sites/default/files/2023-02/condition_transport_canada.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Préparez vos bagages / Prepare your luggage (English, Canada market)", "url": "https://www.tunisair.com/en-ca/guide-utilisateur/prepare-your-luggage", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Tunis — Call Centre \"cas spéciaux\" (special cases desk)", "number": "+216 31 370 252", "hours": null, "region": "TN", "src": [ "s1", "s5" ] }, { "label": "Tunis — Call Centre \"cas spéciaux\" (second line)", "number": "+216 70 019 161", "hours": null, "region": "TN", "src": [ "s1", "s5" ] }, { "label": "Tunisia (domestic) — Numéro Platine 81 10 77 77", "number": "81 10 77 77", "hours": null, "region": "TN", "src": [ "s1", "s2", "s5" ] }, { "label": "Call Centre number printed on the English page only (00 216 70 101 310) — differs from the French page", "number": "+216 70 101 310", "hours": null, "region": "TN", "src": [ "s2" ] }, { "label": "Montréal office — accessibility feedback, forwarded to Tunis (printed +1 438 22 89 914)", "number": "+1 438 22 89 914", "hours": null, "region": "CA", "src": [ "s5" ] }, { "label": "Montréal office — accessibility feedback, ext. 200 or 201", "number": "+1 514 282 0202", "hours": null, "region": "CA", "src": [ "s5" ] }, { "label": "Montréal office — accessibility feedback (third line)", "number": "+1 514 819 0495", "hours": null, "region": "CA", "src": [ "s5" ] } ], "email": [ { "label": "Call Centre — special cases / special assistance requests", "address": "callcenter.casspeciaux@tunisair.com.tn", "src": [ "s1", "s2", "s5" ] }, { "label": "Head of the Special Cases Department (Mme Anissa Benzid) — accessibility feedback", "address": "anissa.benzid@tunisair.com.tn", "src": [ "s5" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Assistance spéciale et accessibilité (FR)", "url": "https://www.tunisair.com/fr/guide-utilisateur/profitez-dune-assistance-speciale", "src": [ "s1" ] }, { "label": "Special assistance (EN)", "url": "https://www.tunisair.com/en/guide-utilisateur/travel-carefree-ask-special-assistance", "src": [ "s2" ] }, { "label": "Plan d'accessibilité et processus de rétroaction 2023–2026 (PDF)", "url": "https://www.tunisair.com/sites/default/files/inline-files/plan-daccessibilite-tunisair-2023_2026_-version-29-09-25.pdf", "src": [ "s5" ] }, { "label": "Conditions de transport Canada — mobility-aid rules, Règle 74 (PDF)", "url": "https://www.tunisair.com/sites/default/files/2023-02/condition_transport_canada.pdf", "src": [ "s7" ] } ], "notes": "Tunisair publishes no online assistance-request form: requests are made when booking, or through the Call Centre \"cas spéciaux\" by phone or email. Postal addresses for accessibility feedback: Tunis — Boulevard Mohamed Bouazizi, 2035 Tunis Carthage; Montréal — 1440 Ste Catherine Ouest, suite 518, Montréal QC H3G 1R8. The French and English special-assistance pages print different call-centre numbers (FR: 31 370 252 / 70 019 161; EN: 70 101 310); both are recorded." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Le Transport des passagers à Mobilité Réduite… doivent demander le service énoncé de préférence au moment de la réservation… et au plus tard 48 heures avant la date de voyage.\" The Canada tariff repeats that services must be provided to people who request them at least 48 hours before departure, with reasonable efforts if the deadline is missed.", "src": [ "s1", "s4", "s7" ] }, "how_to_request": { "value": "Declare the need when booking, or contact the Call Centre \"cas spéciaux\" — callcenter.casspeciaux@tunisair.com.tn / +216 31 370 252 / +216 70 019 161 — at the latest 48 hours before travel", "detail": "\"Il est indispensable de notifier vos besoins à la réservation de votre voyage ou de vous renseigner auprès de notre Call Centre par mail: callcenter.casspeciaux@tunisair.com.tn ou par téléphone: (+216) 31 370 252 / (+216) 70 019 161, Numéro Platine : 81 10 77 77.\" A medical certificate may be required depending on the passenger's condition.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Les passagers à mobilité réduite peuvent transporter gratuitement un fauteuil roulant et/ou un autre dispositif de réhabilitation duquel ils dépendent (y compris POC).\" The Canada tariff carries mobility aids \"comme bagages prioritaires, sans frais et en sus de la franchise de bagages enregistrés\".", "src": [ "s3", "s8", "s7" ] }, "devices_per_passenger": { "value": null, "detail": "No count published. Tunisair says a PRM may carry free of charge \"un fauteuil roulant et/ou un autre dispositif de réhabilitation duquel ils dépendent (y compris POC)\"; the Canada tariff lists categories accepted free (powered chair / rigid manual chair, folding manual chair, walker, cane, crutches, orthoses, communication aids, small prostheses or medical devices) without giving a number.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Les passagers à mobilité réduite peuvent transporter gratuitement un fauteuil roulant et/ou un autre dispositif de réhabilitation duquel ils dépendent.\" The Canada tariff accepts a rigid-frame or folding manual chair free of charge as priority baggage, in addition to the checked allowance.", "src": [ "s3", "s7" ] }, "cabin_stowage": { "value": true, "detail": "Canada tariff, Rule 74(F)2: \"S'il y a suffisamment d'espace, le transporteur aérien doit permettre, sans frais, à la personne de ranger dans la cabine Passagers durant le vol un fauteuil roulant manuel pliant et des aides à la mobilité de petite taille.\" This provision is filed for Tunisair's Canada operations; the general site does not repeat it.", "src": [ "s7" ] }, "gate_delivery": { "value": true, "detail": "2026 accessibility progress report: \"Tunisair s'engage à… permettre, dans le cas de clients ayant leur propre fauteuil manuel, de pouvoir le conserver jusqu'à la porte de l'avion au départ du vol et pouvoir le récupérer à l'arrivée, lors du débarquement, à la porte de l'avion.\" The same report describes the project as \"en cours d'étude et mise en place\". The Canada tariff also lets a manual-chair user stay in their chair to the gate and, space permitting, to their seat.", "src": [ "s6", "s7" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for wheelchairs. The generic checked-baggage rule that any piece over 32 kg must go as cargo is written for ordinary baggage, not for mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Tunisair publishes no wheelchair dimensions, per aircraft or otherwise.", "src": [], "basis": null }, "notes": "Canada tariff: \"Le démontage ainsi que le remontage des aides à la mobilité est effectué par le transporteur sans frais\" and \"les fauteuils roulants et les aides à la mobilité sont les derniers articles à être placés dans la soute et les premiers articles sortis.\"", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions published; the Canada tariff only says a folding manual chair may be stowed in the cabin \"s'il y a suffisamment d'espace\".", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Tunisair gives no wheelchair battery rules of any kind on its website, in its conditions of carriage or in its Canada tariff.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published — Tunisair states no rule for gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. \"Batteries au lithium\" appear on Tunisair's list of prohibited/regulated items with the instruction to contact the airline, and lithium-powered hoverboards/e-skates are banned outright, but nothing is said about lithium-powered wheelchairs.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; Tunisair states no watt-hour limit for a wheelchair battery.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — Tunisair does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation or immobilisation instruction is given for wheelchair batteries.", "src": [] }, "documentation": { "value": null, "detail": "Not published. Tunisair asks only that special-assistance needs be notified 48 h ahead and that a medical certificate may be required for the passenger; it names no battery documentation.", "src": [] } }, "allowed": { "value": true, "detail": "Canada tariff, Rule 74(F)1(a): the carrier accepts as priority baggage, free of charge and in addition to the checked allowance, \"un fauteuil roulant électrique, un fauteuil automoteur ou un fauteuil roulant manuel à cadre rigide\". Tunisair's general website does not separately address powered chairs.", "src": [ "s7" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No dimensions published for powered wheelchairs.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published for powered chairs — the 2026 progress report's door-to-door commitment is written specifically for customers with their own manual chair.", "src": [] }, "notes": "Tunisair's general baggage page states that any single piece over 32 kg must be handled by the cargo service; that rule is written for ordinary checked baggage, and Tunisair does not say whether it applies to a heavy power chair — worth asking before travelling. Batteries and their watt-hours are simply not covered anywhere on the site, so a power-chair user must clear the battery with the special-cases desk case by case." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Tunisair does not publish whether an on-board aisle chair is carried. Its Canada tariff promises assistance to move between the seat and the aircraft toilet but does not mention an on-board wheelchair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Canada tariff, Rule 74(I): on request made at least 48 h before departure, services include \"transfert de la personne de sa propre aide à la mobilité à celle fournie par le transporteur ou vice-versa\", \"transfert de la personne d'une aide à la mobilité à son siège Passager\" and \"assistance pour permettre à la personne de se déplacer entre son siège et la toilette de l'aéronef\".", "src": [ "s7" ] }, "seating": { "value": true, "detail": "Canada tariff, Rule 74(E): when the passenger has declared the nature of their disability the carrier must inform them of the most accessible seats available and agree a suitable assignment; passengers with a disability may not sit in exit rows; a passenger and their attendant are seated together. No statement about movable armrests.", "src": [ "s7" ] } }, "damage_liability": { "value": "Montreal/Warsaw Convention limit of 1,131 SDR per passenger for checked and unchecked baggage; Tunisair does not accept a declaration of higher value", "detail": "Canada tariff: liability is limited to the lesser of the proven loss or \"l'équivalent en devise locale de 1131 DTS par Passager pour les bagages enregistrés et non enregistrés\", and \"TUNISAIR n'accepte pas de déclaration de valeur supérieure aux limites applicables.\" No mobility-aid-specific full-value rule is published.", "src": [ "s7" ] }, "aircraft_hold_note": "Canada tariff: wheelchairs and mobility aids are the last items loaded into the hold and the first taken out, and Tunisair dismantles and reassembles mobility aids free of charge. No aircraft-specific hold or door dimensions are published." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "fr", "notes": "Tunisair's public mobility-aid policy is thin: the website says only that a PRM may carry a wheelchair and/or another rehabilitation device free of charge and that assistance must be requested 48 hours ahead. There is NO published rule anywhere — website, conditions générales de transport, accessibility plan — on wheelchair batteries (spillable, non-spillable or lithium), on watt-hour limits, on chair weight or on chair dimensions. Everything substantive found here comes from two documents most travellers will never open: the Canada tariff filed with the Canadian Transportation Agency (Rule 74: electric chair accepted free as priority baggage; folding manual chair may be stowed in the cabin if there is room; free dismantling/reassembly; last-in/first-out of the hold; transfer assistance; 1,131 SDR liability with no excess-value declaration accepted) and the 2026 accessibility progress report (own manual chair may be kept to the aircraft door and returned at the aircraft door). Those two apply, respectively, to Canada flights and to manual chairs only, so a power-chair user on any other route has essentially nothing published to rely on and must clear the battery with the special-cases desk. Note also that the French and English special-assistance pages print different call-centre numbers.", "searched_urls": [ "https://www.tunisair.com/fr", "https://www.tunisair.com/fr/guide-utilisateur/profitez-dune-assistance-speciale", "https://www.tunisair.com/en/guide-utilisateur/travel-carefree-ask-special-assistance", "https://www.tunisair.com/fr/guide-utilisateur/preparez-vos-bagages", "https://www.tunisair.com/en-ca/guide-utilisateur/prepare-your-luggage", "https://www.tunisair.com/fr/conditions-generales-de-transport", "https://www.tunisair.com/sites/default/files/inline-files/plan-daccessibilite-tunisair-2023_2026_-version-29-09-25.pdf", "https://www.tunisair.com/sites/default/files/inline-files/rapport-etape-tunisair-01-06-2026__2.pdf", "https://www.tunisair.com/sites/default/files/2023-02/condition_transport_canada.pdf", "https://www.tunisair.com.tn/sites/default/files/2026-07/protection-des-passagers_v1f_2026-30.06.2026.pdf" ] } }, { "schema_version": "1.1", "slug": "turkish-airlines", "name": "Turkish Airlines", "iata_code": "TK", "icao_code": "THY", "country": "Türkiye", "region": "Europe", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.turkishairlines.com/", "sources": [ { "id": "s1", "title": "Special assistance services for passengers", "url": "https://www.turkishairlines.com/en-int/any-questions/special-assistance-for-passengers/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Travel restrictions and prohibited items guide (dangerous goods table)", "url": "https://www.turkishairlines.com/en-int/any-questions/restrictions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Name and contact numbers of CRO (Complaint Resolution Official) personnel list", "url": "https://www.turkishairlines.com/en-tr/any-questions/special-assistance-for-passengers/complaints-resolution-officials-list/index.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "About boarding of a disabled passenger or passenger with reduced mobility (PDF)", "url": "https://cdn.turkishairlines.com/m/6b3acfa94b4fee54/original/About-boarding-of-a-disabled-passenger-or-passenger-with-reduced-mobility-1.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Hasta ve engelli yolcular (Turkish-language special assistance page)", "url": "https://www.turkishairlines.com/tr-tr/bilgi-edin/hasta-ve-engelli-yolcular/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special discount for passengers with disability", "url": "https://www.turkishairlines.com/en-int/miles-and-smiles/campaigns/another-facility-for-our-passengers-with-disability/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Istanbul — Complaint Resolution Official (printed as 00 90 534 276 7601, ext. 22311)", "number": "+90 534 276 7601", "hours": "Airport operating hours", "region": "TR", "src": [ "s3", "s1" ] }, { "label": "New York — Complaint Resolution Official (printed as 00 1 212 261 0482, ext. 49820)", "number": "+1 212 261 0482", "hours": "Airport operating hours", "region": "US", "src": [ "s3", "s1" ] } ], "email": [ { "label": "Complaint Resolution Official (disability issues on US flights), in English and Turkish — thy.com is Turkish Airlines' own (Turk Hava Yollari) mail domain", "address": "CRO@THY.COM", "src": [ "s1" ] } ], "web_form": [], "relay": [ { "label": "Sign language video call centre (for D/deaf and hard-of-hearing passengers)", "detail": "Turkish Airlines provides sign language service through its video call centre at chat.thy.com/OTP.html", "src": [ "s1", "s5" ] } ], "policy_pages": [ { "label": "Special assistance services for passengers", "url": "https://www.turkishairlines.com/en-int/any-questions/special-assistance-for-passengers/", "src": [ "s1" ] }, { "label": "Restrictions and prohibited items (mobility-aid battery rules)", "url": "https://www.turkishairlines.com/en-int/any-questions/restrictions/", "src": [ "s2" ] }, { "label": "Complaint Resolution Officials — full station contact list", "url": "https://www.turkishairlines.com/en-tr/any-questions/special-assistance-for-passengers/complaints-resolution-officials-list/index.html", "src": [ "s3" ] }, { "label": "Boarding of a disabled passenger or passenger with reduced mobility (PDF)", "url": "https://cdn.turkishairlines.com/m/6b3acfa94b4fee54/original/About-boarding-of-a-disabled-passenger-or-passenger-with-reduced-mobility-1.pdf", "src": [ "s1" ] } ], "notes": "Turkish Airlines publishes no single accessibility hotline on its English or Turkish site — the call-centre page lists numbers only behind a country selector — and no online assistance-request form: the Manage Booking page covers online check-in only and never mentions wheelchair requests. The one disability-specific channel it prints directly is the Complaint Resolution Official network (e-mail CRO@THY.COM plus a per-station phone list of 63 officers), which serves flights to and from the USA." }, "policy": { "notice_hours": { "value": 48, "detail": "\"Requests for wheelchair services must be submitted at least 48 hours prior to the scheduled flight time and confirmed in the booking. Requests received within 48 hours of the flight time will be fulfilled depending on the availability of the service\" — and provision \"may not be guaranteed\".", "src": [ "s1", "s5" ] }, "how_to_request": { "value": "Submit the wheelchair request at least 48 hours before the scheduled flight time and have it confirmed in your booking record; no online assistance form is published, and respirator/POC/CPAP users are told to inform the reservation unit", "detail": "\"Requests for wheelchair services must be submitted at least 48 hours prior to the scheduled flight time and confirmed in the booking.\" Turkish Airlines names no channel for that request. Portable respirator/POC/CPAP users \"must inform the reservation unit 48 hours before the flight time\". Arrive at the terminal at least 2 h before a domestic flight or 3 h before an international flight.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published for the passenger's own mobility aid. Turkish Airlines states that its airport wheelchair assistance is complimentary (\"A complimentary wheelchair service is available to passengers with approved wheelchair requests\"), but neither the English nor the Turkish page says whether your own wheelchair is carried free of charge or outside the checked-baggage allowance.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published. Turkish Airlines does not state how many mobility devices a passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Passengers travel with their own wheelchair: the special-assistance page links \"the process related to passengers traveling with a wheelchair\", and that PDF's WCHC code covers passengers \"able to meet their own needs in their own wheelchair at the airport\". Note the restricted-items table's wheelchair rows all describe battery-powered devices, so it is not evidence for a manual chair. No size, weight or fee rule is published for a manual chair.", "src": [ "s1", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Turkish Airlines says a cane may be carried in the cabin \"provided it is handed over to the cabin crew on board the aircraft\", but says nothing about stowing a folding manual wheelchair in the cabin.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Turkish Airlines does not state whether a checked wheelchair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published. Turkish Airlines gives no weight limit for a wheelchair on its English or Turkish pages.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Turkish Airlines gives no maximum wheelchair dimensions on its English or Turkish site; the per-network figures circulating on third-party sites could not be found on turkishairlines.com.", "src": [] }, "notes": "At Istanbul Airport, passengers with disabilities or reduced mobility check in at dedicated counters: G40-G43 for international flights and D17-D22 for domestic flights. Sunflower lanyards are handed out free at the Istanbul Airport special-service counters with no proof of condition required.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Accepted in the hold. \"If the battery is to be removed from the wheelchair/mobility aid device, it must be placed in its original packaging or a battery container, and the battery terminals must be insulated and protected against short circuits. Carrying a spare battery for a wheelchair or mobility aid with a spillable type (liquid) battery is not permitted.\" Wet/lead-acid batteries are accepted only when deployed in the device — on their own they are never accepted.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Accepted in the hold: non-spillable liquid-powered, nickel-metal hydride and dry-cell batteries. \"Passengers may carry a maximum of one non-spillable liquid battery or two nickel-metal hydride batteries and dry batteries per passenger.\" A removed battery must go in its original packaging or a battery case with the terminals insulated.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Accepted: wheelchairs and similar mobility devices powered by lithium-ion batteries travel in the hold. \"Spare batteries and batteries removed from mobility aids must be carried in the cabin\" and protected from damage, for example by placing each battery in a protective case.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Turkish Airlines states there is no cap while the battery stays fitted: \"As long as the lithium battery(ies) remain installed in the mobility aids, there is no watt-hour limit.\"", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Each passenger may carry a maximum of one battery not exceeding 300 Wh, or two batteries, each not exceeding 160 Wh.\" Removed batteries must be carried in the cabin, each in a protective case.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "The same limit covers spares: a maximum of one battery not exceeding 300 Wh, or two batteries not exceeding 160 Wh each, carried in the cabin in protective cases.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Lithium-ion: one battery up to 300 Wh, or two up to 160 Wh each (removed plus spare counted together), carried in the cabin. Non-spillable: one non-spillable liquid battery, or two nickel-metal hydride/dry batteries. Spillable: no spare battery is permitted at all.", "src": [ "s2" ] }, "removal_required": { "value": false, "detail": "Removal is not required: every rule is conditional (\"if a battery is to be removed\"), and the table expressly contemplates the battery staying fitted — \"As long as the lithium battery(ies) remain installed in the mobility aids, there is no watt-hour limit\"; wet/lead-acid batteries \"are permitted when deployed in the device\". If you do remove one, a lithium battery must travel in the cabin, and any other type goes in its original packaging or a battery case.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"If a battery is to be removed from a wheelchair or mobility aid, it must be placed in its original packaging or a battery case, and the battery terminals must be insulated to prevent short circuits.\" A removed liquid battery must be in a safe, hard package; \"if the battery is not packaged properly, it will not be loaded onto the aircraft\".", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published. Turkish Airlines' restricted-items table sets no battery specification sheet, MSDS or prior operator-approval requirement for battery-powered mobility aids (unlike the approval it requires for some other lithium items).", "src": [] } }, "allowed": { "value": true, "detail": "Battery-powered wheelchairs and similar mobility devices are accepted, in checked (\"registered\") baggage only — marked X for carry-on and X for cabin baggage — across the table's three mobility-aid rows: spillable (liquid), non-spillable liquid/nickel-metal hydride/dry-cell, and lithium-ion. Hoverboards, Segways, Airwheels, Solowheels, balance wheels, electric/rechargeable bicycles and lithium-powered rideable baggage \"are not permitted on the aircraft\".", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Turkish Airlines gives no weight limit for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Turkish Airlines gives no maximum dimensions for a powered wheelchair or scooter.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Turkish Airlines does not say whether a powered chair is returned at the aircraft door.", "src": [] }, "notes": "Battery-powered mobility aids may travel only in the hold — the restricted-items table marks them X for carriage on the person and X for cabin baggage. Lithium spare and removed batteries are the exception and must be in the cabin." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "Wide-body aircraft only. \"With respect to the wide-body aircraft (A330/A350 777/787) in the Company's fleet, WCOB (Wheelchair on Board) is entered, in addition to WCHC, during the check-in process for passengers who require a wheelchair on board. The wheelchair is used to enable such passengers to move inside the aircraft.\" No on-board chair is published for narrow-body aircraft, and the web pages do not mention one.", "src": [ "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Turkish Airlines does not say which aircraft have an accessible lavatory.", "src": [] }, "transfer_assistance": { "value": true, "detail": "The WCHC code covers passengers \"who require assistance at all times from arrival at the airport until they are seated in the aircraft\", reversed on arrival, and those who \"require assistance in boarding and exiting the aircraft and moving around the aircraft cabin\". Limits: \"cabin crew members do not provide companion services for passengers\", and anyone needing personal care must travel with a companion. Lavatory transfers are not addressed.", "src": [ "s4", "s1" ] }, "seating": { "value": true, "detail": "\"We offer priority to special needs passengers upon request, and when checking in, going through passport control, and boarding. We provide special needs passengers with preferred seat based on seat availability and aircraft configuration.\"", "src": [ "s1" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids. Turkish Airlines' General Conditions of Carriage do not mention wheelchairs, and no ACAA full-value or Montreal Convention figure for mobility aids appears on its accessibility pages. On US routes a Complaint Resolution Official can be reached at each airport or at CRO@THY.COM, and 14 CFR Part 382 complaints go to the DOT Aviation Consumer Protection Division.", "src": [] }, "aircraft_hold_note": "Turkish Airlines publishes no per-aircraft hold or cargo-door dimensions and no maximum wheelchair size, but its boarding PDF warns that where boarding or carrying a passenger with reduced mobility \"is physically impossible due to the dimensions of the aircraft or its doors, the reservation and carriage demand may be rejected\". Battery-powered wheelchairs and mobility devices are accepted only as checked baggage in the hold; lithium batteries that have been removed, and lithium spares, must instead travel in the cabin in protective cases." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Turkish Airlines' strength is its dangerous-goods table: three mobility-aid battery rows with clear handling rules, an explicit \"no watt-hour limit\" while a lithium battery stays installed, and 300 Wh / 2 x 160 Wh once removed or carried spare. Its weakness is the carriage side: nothing is published about maximum wheelchair size or weight, cabin stowage of a folding chair, gate return of a checked chair, accessible lavatories, damage liability (the 2020 Conditions of Carriage PDF never uses the word wheelchair), or whether your own wheelchair is carried free of charge. The Turkish-language page (turkishairlines.com/tr-tr/bilgi-edin/hasta-ve-engelli-yolcular/) mirrors the English one and adds nothing on carriage, so the English site is not the thin version. The PDF linked for \"the process related to passengers traveling with a wheelchair\" was text-extracted on 2026-07-29: it defines the WCHC/WCHR/WCHS/WCOB/WCLB service codes — the only place TK states that an on-board wheelchair exists, and only on A330/A350/777/787 — but contains no size, weight or handling limits. Miles&Smiles members who submit a proof-of-disability document once get, per the English page, a 20% discount on domestic flights and 25% on international flights departing Turkiye (the campaign page frames it as flights \"to and from Turkiye\" for citizens of Turkiye). Policy applies to Turkish Airlines; a Complaint Resolution Official network covers US flights.", "searched_urls": [ "https://www.turkishairlines.com/en-int/any-questions/traveling-with-wheelchair/", "https://www.turkishairlines.com/en-int/any-questions/special-assistance-for-passengers/", "https://www.turkishairlines.com/en-int/any-questions/disabled-passengers/", "https://www.turkishairlines.com/en-int/any-questions/restrictions/", "https://www.turkishairlines.com/en-int/any-questions/dangerous-goods/", "https://www.turkishairlines.com/en-int/any-questions/checked-baggage/", "https://www.turkishairlines.com/en-int/any-questions/baggage-information/", "https://www.turkishairlines.com/en-int/any-questions/baggage-information/free-baggage-allowance/", "https://www.turkishairlines.com/en-int/any-questions/baggage-information/usa-free-baggage-rules/", "https://www.turkishairlines.com/en-int/any-questions/baggage-information/special-baggage/", "https://www.turkishairlines.com/en-int/any-questions/sports-equipment/", "https://www.turkishairlines.com/en-int/any-questions/extra-services/", "https://www.turkishairlines.com/en-int/flights/manage-booking/", "https://www.turkishairlines.com/en-int/miles-and-smiles/campaigns/another-facility-for-our-passengers-with-disability/", "https://www.turkishairlines.com/en-int/any-questions/carry-on-baggage/", "https://www.turkishairlines.com/en-int/any-questions/get-in-touch/", "https://www.turkishairlines.com/en-tr/any-questions/special-assistance-for-passengers/complaints-resolution-officials-list/index.html", "https://www.turkishairlines.com/tr-tr/bilgi-edin/hasta-ve-engelli-yolcular/", "https://www.turkishairlines.com/tr-tr/any-questions/ozel-yolcu-hizmetleri/", "https://www.turkishairlines.com/tr-tr/any-questions/hasta-ve-engelli-yolcular/", "https://cdn.turkishairlines.com/m/6b3acfa94b4fee54/original/About-boarding-of-a-disabled-passenger-or-passenger-with-reduced-mobility-1.pdf", "https://cdn.turkishairlines.com/m/2c322c1a6e4f253/original/Conditions-of-Carriage-08012020-pdf.pdf", "https://chat.thy.com/OTP.html" ] } }, { "schema_version": "1.1", "slug": "tus-airways", "name": "TUS Airways", "iata_code": "U8", "icao_code": "CYF", "country": "Cyprus", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.tusairways.com", "sources": [ { "id": "s1", "title": "Passengers with special needs", "url": "https://www.tusairways.com/passengers-with-special-needs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Dangerous Articles in Baggage", "url": "https://www.tusairways.com/dangerous-articles-in-baggage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact us", "url": "https://www.tusairways.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Passenger Carriage Of Lithium Batteries On Company Aircraft (table published on the Dangerous Articles page)", "url": "https://www.tusairways.com/wp-content/uploads/2022/03/LITHIUM-BATTERIES.png", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Medical Information Form (MEDIF), TUS AIR GO002 R02, rev. 31/01/23", "url": "https://www.tusairways.com/wp-content/uploads/2023/03/MEDIF-TUS-AIR-GO002-R02-1.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [ { "label": "TUS Call Centre — special assistance and MEDIF submission", "address": "support@tusairways.com", "src": [ "s1", "s3" ] } ], "web_form": [ { "label": "Online contact form (English)", "url": "https://booking.tusairways.com/en/about-us/contact-us", "src": [ "s3" ] } ], "relay": [ { "label": "WhatsApp", "detail": "The Contact us page links to WhatsApp on +357 94 591986 (wa.me/35794591986)", "src": [ "s3" ] } ], "policy_pages": [ { "label": "Passengers with special needs", "url": "https://www.tusairways.com/passengers-with-special-needs/", "src": [ "s1" ] }, { "label": "Dangerous Articles in Baggage (lithium battery table)", "url": "https://www.tusairways.com/dangerous-articles-in-baggage/", "src": [ "s2" ] }, { "label": "Medical Information Form (MEDIF) — wheelchair and battery declaration", "url": "https://www.tusairways.com/wp-content/uploads/2023/03/MEDIF-TUS-AIR-GO002-R02-1.pdf", "src": [ "s5" ] } ], "notes": "TUS publishes no telephone number for the Call Centre anywhere on tusairways.com — the site directs you to email, the online contact form or WhatsApp. No dedicated disability desk, TTY or text-relay line is published." }, "policy": { "notice_hours": { "value": 48, "detail": "\"…please contact the TUS Call Centre when you make your booking at least 48 hours before your flight to advise them of your request.\" Separately, a MEDIF (needed for certain medical conditions, post-operative passengers and passengers needing special care in flight) must reach the call centre no later than 72 hours before the flight, as must a request to use a portable oxygen concentrator.", "src": [ "s1" ] }, "how_to_request": { "value": "Contact the TUS Call Centre when you make your booking (email support@tusairways.com, contact form or WhatsApp), at least 48 hours before the flight", "detail": "TUS asks passengers needing assistance at check-in, when boarding, when leaving the aircraft, or wheelchair transport, to contact the Call Centre at booking and at least 48 hours before the flight.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs are carried free of charge and are not counted as part of the standard baggage allowance.\"", "src": [ "s1" ] }, "devices_per_passenger": { "value": null, "detail": "Not published — TUS says wheelchairs are carried free and outside the baggage allowance but does not state how many mobility devices one passenger may bring.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Wheelchairs are carried free of charge and are not counted as part of the standard baggage allowance.\" TUS's MEDIF form has a \"WCMP (manual)\" box for a passenger travelling with their own wheelchair, with fields for weight, dimensions and whether it is collapsible.", "src": [ "s1", "s5" ] }, "cabin_stowage": { "value": null, "detail": "Not published — TUS does not say whether a folding manual chair may be stowed in the cabin; its MEDIF form only asks whether the chair is collapsible.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — TUS offers \"transportation in a wheelchair when boarding and exiting the aircraft\" but does not say whether a passenger's own chair is returned at the aircraft door.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — the MEDIF asks the passenger to state the wheelchair's weight, but TUS publishes no maximum.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — the MEDIF asks for \"Dimensions/size (cm)\" of the passenger's own wheelchair, but TUS publishes no limit and no hold-door figures for its ATR/Airbus fleet.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — TUS describes no in-cabin stowage space for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — TUS's MEDIF offers only dry-cell and lithium options for an own powered wheelchair, and its Dangerous Articles list shows a generic \"Battery\" as not permitted on board, but spillable wheelchair batteries are never addressed either way.", "src": [] }, "non_spillable": { "value": "conditional", "detail": "TUS's MEDIF form has a \"WCH BD (dry cell battery)\" box for a passenger's own battery-driven wheelchair, alongside fields for battery capacity (Wh), weight and dimensions — so a dry-cell/non-spillable chair must be declared and cleared in advance. No handling conditions or limits are published.", "src": [ "s5" ] }, "lithium_ion": { "value": "conditional", "detail": "TUS's MEDIF form has a \"WCH LB (Li-battery)\" box for a passenger's own battery-driven wheelchair and asks for the battery capacity in Wh — so a lithium chair must be declared and cleared in advance. TUS publishes no watt-hour limit, packing rule or removal rule for mobility-aid lithium batteries.", "src": [ "s5" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published for mobility aids. TUS's only lithium table is a general one (examples: laptops, video equipment, e-bikes, Segways) that refuses anything over 160 Wh; it does not mention wheelchairs and carries none of the ICAO/IATA mobility-aid provisions, so no cap can be attributed to wheelchairs.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — TUS does not say whether a wheelchair battery must be removed, nor any watt-hour ceiling for a battery carried into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids — TUS's general lithium table caps spares at 160 Wh, but that table is about laptops, cameras and video equipment, not wheelchairs.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The general lithium table allows a maximum of 4 spares under 100 Wh, or 2 spares of 100–160 Wh with company approval, in carry-on only — a portable-electronics rule that TUS does not extend to wheelchair batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — TUS gives no instruction on whether a wheelchair battery must be detached and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "Not published for mobility aids. TUS's general lithium table requires spares to be protected from damage and short circuit (manufacturer's packaging, protective case, or tape over the terminals) and equipment in the hold to be protected against inadvertent activation, but says nothing specific about wheelchairs.", "src": [] }, "documentation": { "value": "Battery type and capacity in watt-hours, plus the chair's weight, dimensions and whether it is collapsible, declared on the MEDIF form", "detail": "MEDIF Section E asks a passenger travelling with their own wheelchair to tick WCH BD (dry cell battery), WCH LB (Li-battery) or WCMP (manual) and to fill in \"Battery capacity (Wh)\", weight, dimensions/size (cm) and whether it is collapsible.", "src": [ "s5" ] } }, "allowed": { "value": "conditional", "detail": "TUS has no powered-wheelchair policy page. Its MEDIF form provides for a passenger's own battery-driven wheelchair — tick boxes \"WCH BD (dry cell battery)\", \"WCH LB (Li-battery)\" and \"WCMP (manual)\", plus \"Battery capacity (Wh)\", weight, dimensions and collapsibility — so acceptance depends on declaring the device in advance and on TUS's clearance. No published watt-hour or size limit for mobility aids.", "src": [ "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published — no weight limit is stated for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — TUS asks for the chair's dimensions on the MEDIF but publishes no maximum and no hold-door figures.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — TUS does not say where a powered chair is handed over or returned.", "src": [] }, "notes": "Everything known about powered wheelchairs comes from the tick-boxes on TUS's MEDIF form; the airline publishes no prose policy on battery-powered mobility aids." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — TUS does not say whether an on-board aisle chair is carried on its aircraft.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — nothing is said about lavatory accessibility on TUS's fleet.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a service. TUS accepts WCHC bookings on the MEDIF (the form's own definition of WCHC is a non-ambulant passenger who \"needs assistance in the aircraft to/from seat, toilets and possibly with meals\"), and the special-needs page offers assistance at check-in, when boarding and when leaving the aircraft, but TUS never states what in-cabin help staff will actually give.", "src": [] }, "seating": { "value": null, "detail": "Not published — the MEDIF has a \"Special Seating\" tick-box under in-flight arrangements, but TUS publishes no movable-armrest or bulkhead policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published — TUS's Legal page links a \"General Terms for Carriage of Persons and Baggage\" PDF, but the link served an unrelated credit-voucher document when checked, and no mobility-aid damage rule was found anywhere on the site.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "TUS's accessibility content is three sentences: wheelchairs carried free and outside the baggage allowance, 48 hours' notice to the Call Centre, and MEDIF 72 hours ahead for medical cases. Nothing at all is published in prose about powered wheelchairs — the only evidence that TUS carries them is the battery tick-boxes (WCH BD dry cell / WCH LB lithium) and the \"Battery capacity (Wh)\" field on its MEDIF form. THINGS TO RE-CHECK: (1) TUS's only lithium-battery rule is an image table headed \"Passenger Carriage Of Lithium Batteries On Company Aircraft\" which flatly refuses lithium batteries over 160 Wh, with examples such as e-bikes, Segways and car batteries; it contains none of the IATA mobility-aid exemptions, so a traveller with a 300 Wh chair battery cannot tell from the site whether it will be accepted — worth phoning before booking. (2) The 72-hour deadline on the special-needs page is for MEDIF cases and portable oxygen concentrators, not for wheelchairs; only the 48-hour assistance deadline applies to a wheelchair request. (3) No telephone number for the Call Centre appears anywhere on the website; contact is by email, web form or WhatsApp only. The lithium table is a PNG image on the Dangerous Articles page and was read from the image itself.", "searched_urls": [ "https://www.tusairways.com/passengers-with-special-needs/", "https://www.tusairways.com/dangerous-articles-in-baggage/", "https://www.tusairways.com/wp-content/uploads/2022/03/LITHIUM-BATTERIES.png", "https://www.tusairways.com/wp-content/uploads/2023/03/MEDIF-TUS-AIR-GO002-R02-1.pdf", "https://www.tusairways.com/contact-us/", "https://www.tusairways.com/baggage-allowance/", "https://www.tusairways.com/legal/", "https://booking.tusairways.com/en/about-us/contact-us", "https://storage.aerocrs.com/252/system/TUS%20Airways%20Limited%20General%20Terms%20for%20Carriage%20or%20persons%20and%20Baggage%20V3-1.pdf", "https://www.tusairways.com/support-faq/", "https://www.tusairways.com/conditions-of-carriage/" ] } }, { "schema_version": "1.1", "slug": "uls-airlines-cargo", "name": "ULS Airlines Cargo", "iata_code": "GO*", "icao_code": "KZU", "country": "Türkiye", "region": "Europe", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://ulsairlines.com", "sources": [ { "id": "s1", "title": "About Us — ULS Airlines Cargo", "url": "https://ulsairlines.com/kurumsal/hakkimizda", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Fleet", "url": "https://ulsairlines.com/filomuz", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact", "url": "https://ulsairlines.com/iletisim", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists — ULS Airlines Cargo carries freight only. The only channels it publishes are the Istanbul head office switchboard (+90 212 496 02 02, info@ulsairlines.com) and a commercial desk for charter/ACMI enquiries (commercial@ulsairlines.com). Neither is a passenger or disability contact, so they are deliberately not listed above." }, "policy": { "notice_hours": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "ULS Airlines Cargo is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier. ULS's own About Us page states it \"is a Turkish registered cargo airline to operate worldwide basis in regards of AOC published by Turkish Director of Civil Aviation Authority at 2004\" and gives its scope as \"Domestic and International Air Cargo Transportation, Line-Level Aircraft Maintenance, Flight Crew Type Training\". The fleet page lists only freighters, described in pallet positions and tonnage rather than seats (TC-SGM A310: \"16 pallets main deck / 6 pallets lower deck\"; TC-GOL and TC-GOU A330-300P2F: \"62 tones, 37 pallets\"). ULS sells charter and ACMI freight capacity, not seats, so there is no cabin, no passenger product and no wheelchair or mobility-aid policy to record. A traveller should never attempt to book assistance with GO/KZU. Site is bilingual English/Turkish; the English pages were read.", "searched_urls": [ "https://www.uls.aero/", "https://ulsairlines.com/", "https://ulsairlines.com/kurumsal/hakkimizda", "https://ulsairlines.com/filomuz", "https://ulsairlines.com/iletisim", "https://www.iata.org/en/about/members/airline-list/uls-airlines-cargo/592/" ] } }, { "schema_version": "1.1", "slug": "uni-air", "name": "UNI AIR", "iata_code": "B7", "icao_code": "UIA", "country": "Chinese Taipei", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.uniair.com.tw", "sources": [ { "id": "s1", "title": "機場服務 — 特別服務 (Airport services — Special services: mobility-impaired passengers, wheelchairs)", "url": "https://www.uniair.com.tw/rwd/CMS/service/special_needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "機場服務 — 行李訊息 (Baggage information: free allowance, restricted items, lithium batteries, electric wheelchairs)", "url": "https://www.uniair.com.tw/rwd/CMS/service/luggage_information", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "身心障礙旅客搭機服務指引 (UNI Air service guideline for passengers with disabilities), PDF", "url": "https://www.uniair.com.tw/rwd/download/%E8%BA%AB%E5%BF%83%E9%9A%9C%E7%A4%99%E6%97%85%E5%AE%A2%E6%90%AD%E6%A9%9F%E6%9C%8D%E5%8B%99%E6%8C%87%E5%BC%95(%E7%B9%81).pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "配備鋰電池或非溢漏式濕電池之行動輔具確認書 (Confirmation form for a mobility aid with a lithium or non-spillable wet battery), PDF", "url": "https://www.uniair.com.tw/rwd/download/%E9%85%8D%E5%82%99%E9%8B%B0%E9%9B%BB%E6%B1%A0%E6%88%96%E9%9D%9E%E6%BA%A2%E6%BC%8F%E5%BC%8F%E6%BF%95%E9%9B%BB%E6%B1%A0%E4%B9%8B%E8%A1%8C%E5%8B%95%E8%BC%94%E5%85%B7%E7%A2%BA%E8%AA%8D%E6%9B%B8.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Wheelchair and other Mobility Aid — 電動輪椅／攜帶式醫療裝置／攜帶式氧氣機規範說明簡報, dated 20 Dec 2024, PDF", "url": "https://www.uniair.com.tw/rwd/download/Wheelchair_and_other_Mobility_Aid_zh-tw.pdf", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Taiwan — 客服中心 Customer Service Centre (booking channel named for passengers with disabilities)", "number": "+886 2 2508 6999", "hours": null, "region": "TW", "src": [ "s3" ] } ], "email": [ { "label": "Electric-wheelchair / mobility-aid confirmation form and battery test report", "address": "knhxmn@uniair.com.tw", "src": [ "s1" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "特別服務 — 輪椅 (Special services — wheelchairs)", "url": "https://www.uniair.com.tw/rwd/CMS/service/special_needs", "src": [ "s1" ] }, { "label": "行李訊息 — 有載運限制之物品 / 鋰電池 / 電動輪椅 (Restricted items, lithium batteries, electric wheelchairs)", "url": "https://www.uniair.com.tw/rwd/CMS/service/luggage_information", "src": [ "s2" ] }, { "label": "Wheelchair and other Mobility Aid — full battery briefing (PDF, Dec 2024)", "url": "https://www.uniair.com.tw/rwd/download/Wheelchair_and_other_Mobility_Aid_zh-tw.pdf", "src": [ "s5" ] }, { "label": "行動輔具確認書 (Mobility aid confirmation form, PDF)", "url": "https://www.uniair.com.tw/rwd/download/%E9%85%8D%E5%82%99%E9%8B%B0%E9%9B%BB%E6%B1%A0%E6%88%96%E9%9D%9E%E6%BA%A2%E6%BC%8F%E5%BC%8F%E6%BF%95%E9%9B%BB%E6%B1%A0%E4%B9%8B%E8%A1%8C%E5%8B%95%E8%BC%94%E5%85%B7%E7%A2%BA%E8%AA%8D%E6%9B%B8.pdf", "src": [ "s4" ] } ], "notes": "UNI Air's disability service guideline also lists fax booking on (03) 351-0138 and booking via the UNI Air app or ibon/FamiPort convenience-store kiosks. The whole site, including the accessibility pages and all mobility-aid PDFs, is Traditional Chinese only — the English and Simplified language switches return the same Chinese content." }, "policy": { "notice_hours": { "value": 24, "detail": "「建議您至遲在班機起飛前24小時與我們連絡，以便我們妥善幫您安排必要的裝載空間。」 — UNI Air asks you to contact it no later than 24 hours before departure so it can arrange the loading space. Phrased as a recommendation, not an absolute cut-off. Passengers bringing their own electric wheelchair must also check in 40 minutes before departure and finish seat assignment 30 minutes before.", "src": [ "s5" ] }, "how_to_request": { "value": "Tell UNI Air at booking or check-in (客服中心 +886 2 2508 6999); for a battery-powered aid, email the 行動輔具確認書 confirmation form and the battery test report to knhxmn@uniair.com.tw for review before travel", "detail": "「請以電子郵件方式提供『配備鋰電池或非溢漏式濕電池之行動輔具確認書』以及『電池之測試報告』供本公司客服中心先行檢視。」 If you later change the aid or the battery, the documents must be re-submitted or shown at check-in — a battery that does not match the paperwork may be refused carriage.", "src": [ "s5", "s1" ] }, "fee_charged": { "value": false, "detail": "「本公司免費運送行動不便旅客本人使用之電池行動輔具」 — UNI Air carries a mobility-impaired passenger's own battery-powered mobility aid free of charge. The baggage page adds: 「每位身心障礙旅客可攜帶一件輪椅/手杖/助行器或一隻服務犬，且不需額外收費」, and it is not counted against the hand-baggage allowance.", "src": [ "s5", "s2" ] }, "devices_per_passenger": { "value": 1, "detail": "One item per passenger with a disability — a wheelchair, cane or walking aid, or one service dog — free of charge.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Own wheelchairs are accepted and carried as checked baggage. Airports also provide loaner wheelchairs, disability boarding lift vehicles and ramp aids for boarding and disembarking.", "src": [ "s1" ] }, "cabin_stowage": { "value": false, "detail": "「自行攜帶輪椅者，礙於客艙空間不足，我們將以託運方式為您載運」 — for passengers who bring their own wheelchair, because there is not enough cabin space, UNI Air carries it as checked baggage.", "src": [ "s1" ] }, "gate_delivery": { "value": true, "detail": "「機場中使用自己的手動行動輔具往返登機門」 — subject to airport facilities, a mobility-impaired passenger may use their own MANUAL aid to and from the boarding gate: ask at check-in, arrive early at the gate for the aid to be checked there, and on arrival wait at the gate until the wheelchair is brought up. Powered chairs are excluded from this gate-side procedure on domestic flights.", "src": [ "s5" ] }, "max_weight_kg": { "value": null, "detail": "Not published — UNI Air asks for the aid's weight at booking but publishes no maximum.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published as a number. UNI Air states only 「行動輔具之運送有尺寸的限制，請您出發前務必先行確認」 — size limits exist for the carriage of mobility aids and must be confirmed before departure. No hold-door figures are given for its ATR 72-600 / A321 fleet.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — UNI Air says there is not enough cabin space for a passenger's own wheelchair, so no in-cabin stowage dimensions exist.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "溢漏式電池 (spillable wet batteries) appear on UNI Air's list of items prohibited from carriage, under Class 8 corrosives. Its mobility-aid briefing covers only dry-cell/NiMH, non-spillable wet and lithium batteries — spillable types are not among the accepted chemistries.", "src": [ "s2", "s5" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted for mobility aids only, for passengers with a mobility restriction, after document review. Non-spillable wet must meet special provision A67 and packing instruction PI 872 and the aid kept upright throughout; dry-cell must meet A123, NiMH A199. If the aid cannot protect the battery it must be removed, packed in a strong outer package and carried IN THE HOLD (not the cabin); if it stays fitted it must be firmly attached with the circuit isolated per the manufacturer's instructions.", "src": [ "s5", "s2" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with prior document review: a UN38.3 test report is required for every battery (including non-original or modified batteries), and batteries with altered or illegible labels are refused. The aid travels as checked baggage. Note UNI Air's own warning that some airports do not accept mobility aids with lithium batteries over 300 Wh.", "src": [ "s5", "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "「鋰電池不拆卸，無瓦特/小時容量限制」 — where the battery stays fitted there is NO watt-hour limit, provided it is firmly attached to the aid, checked as baggage, and the electrodes are insulated or the circuit isolated per the manufacturer's instructions (e.g. unplugging the cable). CAVEAT published by UNI Air: 「部分機場不接受鋰電池瓦特小時數大於300Wh行動輔具之運送」 — some airports will not accept a mobility aid with a battery over 300 Wh.", "src": [ "s2", "s5" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "「卸下之電池請務必做好絕緣保護並且以手提攜帶方式辦理，不可以行李託運之方式辦理。以手提方式辦理之鋰電池，其瓦特/小時之限制必須≦300Wh/顆。」 — a removed battery must be insulated and hand-carried into the cabin (checked carriage prohibited) and must not exceed 300 Wh each. Removal is required whenever the aid cannot protect the battery adequately, e.g. it is exposed or externally mounted.", "src": [ "s5", "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "In addition to any removed drive battery, the passenger may carry one spare of ≤300 Wh or two spares of ≤160 Wh, hand baggage only — 「旅客另可多攜帶1顆 ≦300Wh備用電池或2顆 ≦160Wh備用電池，且同樣必須以手提攜帶上機辦理」. Spares may never be checked.", "src": [ "s5", "s2" ] }, "spares_allowed": { "value": 2, "detail": "Lithium: one spare of up to 300 Wh, or two spares of up to 160 Wh each — cabin only, and in addition to a removed drive battery. Non-spillable wet battery: one spare per person; dry-cell or NiMH: two spares per person, terminals protected in a protective case.", "src": [ "s5", "s2" ] }, "removal_required": { "value": "conditional", "detail": "It depends on the design. If the aid protects the battery adequately (firmly fixed, rigid casing), the battery stays fitted, the chair is checked and there is no watt-hour limit. If the aid cannot protect it — battery exposed or externally mounted — the passenger must remove it, insulate it and hand-carry it into the cabin (≤300 Wh each). For dry-cell, NiMH and non-spillable wet batteries a removed battery goes in a strong package in the hold instead.", "src": [ "s5", "s2" ] }, "terminals": { "value": "Electrodes must be insulated or the circuit isolated per the manufacturer's instructions (e.g. unplug the cable); removed batteries individually insulated or in a protective case", "detail": "Installed lithium battery: 「必須將電極依照製造商之說明進行絕緣或電路隔絕之保護措施(例如拔除電線)，避免於航程中造成短路或意外啟動」. Removed lithium battery: fully insulated and hand-carried. Dry-cell / NiMH / non-spillable wet: exposed terminals effectively insulated, protection against inadvertent activation, battery in a protective case.", "src": [ "s5", "s2" ] }, "documentation": { "value": "UN38.3 battery test report plus UNI Air's 行動輔具確認書 (mobility aid confirmation form), emailed to knhxmn@uniair.com.tw before travel", "detail": "Every lithium battery needs UN38.3 test documentation; altered or illegible battery labels are refused. The confirmation form asks for the passenger's name and PNR, flight details, the aid's brand, the battery model and type (lithium or non-spillable wet), whether the battery need not be removed or must be removed, and the aid's dimensions in centimetres. UNI Air also advises carrying a copy of the aid's manual for ground staff.", "src": [ "s5", "s4" ] } }, "allowed": { "value": "conditional", "detail": "Accepted as checked baggage only, and only after review: email the 行動輔具確認書 and the battery test report to the customer service centre. Carriage is restricted to passengers whose mobility is limited by disability, health or age (children's powered ride-ons are excluded). Per-flight capacity is capped: ATR 72-600 two electric wheelchairs, A321 six. Some airports refuse mobility aids with lithium batteries over 300 Wh.", "src": [ "s5", "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — UNI Air collects the aid's weight at booking but sets no published maximum.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published as a number — the confirmation form collects length, width and height in centimetres and UNI Air says only that size limits exist and must be confirmed before departure.", "src": [], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Not on domestic flights: 「國內線電動輪椅不受理於內候機室以機邊託運方式辦理」 — powered wheelchairs are not accepted for gate-side check-in in the domestic departure lounge. Instead, counter check-in of the powered chair can be deferred until 20 minutes before boarding, after which the passenger transfers to a ground-staff wheelchair, so as to shorten the time without their own chair. Nothing is published for cross-strait / regional routes.", "src": [ "s5" ] }, "notes": "Per-flight capacity for electric wheelchairs is published as ATR 72-600: 2 units; A321: 6 units — the limit is by aircraft, not by passenger. Passengers with their own electric wheelchair must check in 40 minutes before departure and complete seat assignment 30 minutes before. If the itinerary involves other airlines, UNI Air tells you to obtain each carrier's separate agreement." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "UNI Air lists both a 一般輪椅 (standard wheelchair) and a 客艙輪椅 (cabin wheelchair, one that can be taken into and out of the cabin) among the wheelchair services provided on request at booking or check-in; its disability service guideline has staff ask whether a boarding lift, ramp aid or 機上輪椅 (on-board wheelchair) is needed.", "src": [ "s1", "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. UNI Air does state that it does NOT provide 「廁所內之協助或在座位排便以及排尿之協助」 — assistance inside the lavatory or with toileting at the seat.", "src": [] }, "transfer_assistance": { "value": true, "detail": "UNI Air's disability service guideline instructs staff, where a passenger must move from their wheelchair onto a boarding aid, to explain and confirm the process and to ask whether help with the transfer is needed; boarding lift vehicles and ramp aids are provided at its airports, and cabin crew assist with boarding, seating and stowing personal items including canes and crutches. It explicitly does not provide feeding, medical care, or assistance in the lavatory / with toileting at the seat.", "src": [ "s3", "s1" ] }, "seating": { "value": "A seat matching the passenger's needs, preferably with a movable armrest; never at an emergency exit or blocking an escape route", "detail": "「座位應儘量安排在較符合旅客需求之座位，並以扶手可活動的座位為宜，但不得安排於緊急出口或阻礙緊急逃生通道。」 Only one WCHC passenger may be seated per aisle row, ideally in the mid-section between the main entrance door and the overwing exit; a companion is seated next to the passenger.", "src": [ "s3" ] } }, "damage_liability": { "value": null, "detail": "Not published — no mobility-aid damage or liability provision was found on UNI Air's special-services page, baggage page or mobility-aid PDFs; its Conditions of Carriage and domestic standard carriage contract PDFs were not opened.", "src": [] }, "aircraft_hold_note": "UNI Air publishes no hold-door dimensions. Instead it caps the number of electric wheelchairs it will load per flight: ATR 72-600 two, A321 six, and warns that mobility aids are subject to unpublished size limits that must be confirmed before departure." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh-TW", "notes": "UNI Air is unusually explicit for a regional carrier: its December 2024 mobility-aid briefing states in writing that a lithium battery that stays fitted to the aid has NO watt-hour limit (鋰電池不拆卸，無瓦特/小時容量限制), caps a removed battery at 300 Wh each (cabin only), and allows one 300 Wh or two 160 Wh spares in the cabin ON TOP of the removed drive battery. THINGS A HUMAN SHOULD RE-CHECK: (1) the 'no limit' claim is immediately qualified by UNI Air's own warning that 「部分機場不接受鋰電池瓦特小時數大於300Wh行動輔具之運送」 — some airports refuse mobility aids over 300 Wh — so a large-battery chair is not guaranteed on every route. (2) 溢漏式電池 (spillable wet batteries) appear on the general prohibited-items list and the mobility-aid briefing covers only dry-cell/NiMH, non-spillable wet and lithium; that is why wet_spillable is recorded as false — other carriers accept spillable wheelchair batteries under IATA special provisions, so confirm if you use one. (3) Powered-wheelchair capacity is per aircraft (ATR 72-600: 2, A321: 6), so two wheelchair users on the same ATR service fill the quota. (4) On domestic flights a powered chair may NOT be gate-checked from the departure lounge; the counter check-in can only be deferred to 20 minutes before boarding, after which you must transfer to a ground-staff wheelchair. (5) For non-lithium chemistries a removed battery travels in the HOLD in a strong package, the opposite of the lithium rule. The site and all PDFs are Traditional Chinese only, so everything here is translated. UNI Air is a subsidiary of EVA Air; nothing here was taken from EVA Air's own (different) mobility-aid policy. FALSE-POSITIVE LINK CHECK (re-verified 2026-07-29): an automated checker reported all six uniair.com.tw URLs — the homepage, both /rwd/CMS/service/ pages and all three /rwd/download/ PDFs — as HTTP 404. None of them is dead. UNI Air's IIS/ASP.NET server answers HEAD with 404 for every path on the site while the same path answers GET with 200 and the full body: special_needs 186,678 bytes text/html, luggage_information 417,848 bytes text/html, Wheelchair_and_other_Mobility_Aid_zh-tw.pdf 631,169 bytes application/pdf, the 身心障礙旅客搭機服務指引 PDF 416,165 bytes, the 行動輔具確認書 PDF 432,393 bytes. The bare https://www.uniair.com.tw returns a 359-byte meta-refresh document that forwards to /rwd/index.aspx (206,993 bytes). Nothing was changed and no fact was re-grounded — every figure in this record is still readable at the URL cited.", "searched_urls": [ "https://www.uniair.com.tw/rwd/CMS/service/special_needs", "https://www.uniair.com.tw/rwd/CMS/service/special_needs?lang=en", "https://www.uniair.com.tw/rwd/CMS/service/luggage_information", "https://www.uniair.com.tw/rwd/download/Wheelchair_and_other_Mobility_Aid_zh-tw.pdf", "https://www.uniair.com.tw/rwd/download/%E8%BA%AB%E5%BF%83%E9%9A%9C%E7%A4%99%E6%97%85%E5%AE%A2%E6%90%AD%E6%A9%9F%E6%9C%8D%E5%8B%99%E6%8C%87%E5%BC%95(%E7%B9%81).pdf", "https://www.uniair.com.tw/rwd/download/%E9%85%8D%E5%82%99%E9%8B%B0%E9%9B%BB%E6%B1%A0%E6%88%96%E9%9D%9E%E6%BA%A2%E6%BC%8F%E5%BC%8F%E6%BF%95%E9%9B%BB%E6%B1%A0%E4%B9%8B%E8%A1%8C%E5%8B%95%E8%BC%94%E5%85%B7%E7%A2%BA%E8%AA%8D%E6%9B%B8.pdf" ] } }, { "schema_version": "1.1", "slug": "united-airlines", "name": "United Airlines", "iata_code": "UA", "icao_code": "UAL", "country": "United States", "region": "North America", "alliance": "Star Alliance", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.united.com/", "sources": [ { "id": "s1", "title": "Accessible travel", "url": "https://www.united.com/en/us/fly/travel/accessibility-and-assistance.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Wheelchair assistance and mobility services", "url": "https://www.united.com/en/us/fly/travel/accessibility-and-assistance/wheelchair-assistance.html", "retrieved": "2026-07-30", "kind": "official" }, { "id": "s3", "title": "Airplane accessibility — armrests, lavatories and cargo door sizes", "url": "https://www.united.com/ual/en/us/fly/travel/special-needs/disabilities/ua-accessibility.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Dangerous items — batteries", "url": "https://www.united.com/en/us/fly/baggage/dangerous-items.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Air Carrier Access Act", "url": "https://www.united.com/en/us/fly/travel/accessibility-and-assistance/air-carrier-access-act.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special travel needs contact information", "url": "https://www.united.com/en/us/fly/contact/travel/special-needs.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Customer wheelchair information form", "url": "https://www.united.com/ual/en/us/fly/travel/accessibility-and-assistance/wheelchair-form.html", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "USA — Accessibility Desk", "number": "+1 800 228 2744", "hours": null, "region": "US", "src": [ "s1", "s2" ] }, { "label": "USA — Assistive Device Desk (lost, damaged or delayed wheelchair)", "number": "+1 866 261 2395", "hours": null, "region": "US", "src": [ "s2" ] } ], "email": [ { "label": "Assistive Device Desk — wheelchair claims", "address": "assisteddevice@united.com", "src": [ "s2" ] }, { "label": "Special travel needs", "address": "uaaeromed@united.com", "src": [ "s6" ] } ], "web_form": [ { "label": "Special travel needs contact form", "url": "https://www.united.com/en/us/fly/contact/travel/special-needs.html", "src": [ "s6" ] }, { "label": "Customer wheelchair information form (print and attach to the chair)", "url": "https://www.united.com/ual/en/us/fly/travel/accessibility-and-assistance/wheelchair-form.html", "src": [ "s2", "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Wheelchair assistance and mobility services", "url": "https://www.united.com/en/us/fly/travel/accessibility-and-assistance/wheelchair-assistance.html", "src": [ "s2" ] }, { "label": "Airplane accessibility — cargo door sizes and lavatories", "url": "https://www.united.com/ual/en/us/fly/travel/special-needs/disabilities/ua-accessibility.html", "src": [ "s3" ] }, { "label": "Dangerous items — batteries", "url": "https://www.united.com/en/us/fly/baggage/dangerous-items.html", "src": [ "s4" ] }, { "label": "Air Carrier Access Act", "url": "https://www.united.com/en/us/fly/travel/accessibility-and-assistance/air-carrier-access-act.html", "src": [ "s5" ] } ], "notes": "A Complaint Resolution Official (CRO) is a trained employee at the airport; United says to tell any United employee and they will get one for you." }, "policy": { "notice_hours": { "value": null, "detail": "United publishes no advance-notice deadline in hours; it says only that 'for the best experience you should let us know you have one before you even get to the airport', and recommends arriving an hour before the minimum check-in time.", "src": [ "s2" ] }, "how_to_request": { "value": "Search with the wheelchair filter on united.com, then request assistance in My Trips", "detail": "United's flight search has a wheelchair filter: enter your chair's width and height and it labels which flights the chair will fit on. Assistance can be requested when booking, or afterwards in My Trips, and collected at the ticket counter or the lobby wheelchair assistance centre. Arrive about an hour before the minimum required check-in time.", "src": [ "s2" ] }, "fee_charged": { "value": false, "detail": "\"It's free to check your wheelchair or mobility device in addition to your checked bags. This includes manual and electric wheelchairs, scooters, walkers, canes, and crutches. They can be folding, non-folding, or collapsible.\"", "src": [ "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "Free to check up to two wheelchairs, scooters or mobility devices, including sports wheelchairs and personal medical equipment, in addition to checked bags. Ordinary bag charges apply to further devices.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried free; folding or collapsible chairs may be stowed in the cabin and all others go in the cargo hold.", "src": [ "s2" ] }, "cabin_stowage": { "value": true, "detail": "All planes have dedicated space to store at least one adult-sized wheelchair in-cabin when folded or collapsed. Ask a United agent to place it in an onboard closet when you pre-board; if it does not fit properly it is stowed in the cargo area.", "src": [ "s2", "s3" ] }, "gate_delivery": { "value": true, "detail": "You can wait until the gate to check your wheelchair, and it can be returned at the gate after you land instead of at baggage claim — tell a gate agent before boarding. Say so before your first flight of the day if you want to use it during a layover.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum published. United says only 'If your wheelchair is under 250 pounds it can be stored in cargo on most planes' (250 lb = 113.4 kg) and that a heavier chair 'we might not be able to fly... depending on the type and size of plane', reserving the right to deny boarding to a chair whose weight presents operational or safety concerns. That is a guideline, not a stated limit, so no number is recorded.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "United states no maximum chair size. It publishes a cargo door size per aircraft plus an interactive fit tool, but the published pairs are not labelled height vs width (737 '45 x 32 in', CRJ-900 '20 x 42 in'), so no figure is recorded here — see aircraft_hold_note.", "src": [ "s2", "s3" ], "basis": "hold_door" }, "notes": "United asks travellers to attach written handling instructions to a checked chair; detachable pieces such as seat cushions, side guards and footrests may be carried on or stowed with the chair.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "United does not publish the in-cabin closet dimensions; it says only that every plane has space for at least one adult-sized folded or collapsed wheelchair.", "src": [ "s2", "s3" ] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Wet-cell chairs are carried: if the chair cannot fit upright through the cargo door the battery is removed and transported in a special battery box to meet federal dangerous-goods requirements. A damaged or leaking battery cannot be transported, and wheelchairs with wet-cell batteries are never tilted during transport.", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Dry- or gel-cell chairs: if the chair cannot fit upright through the cargo door it is loaded on its side with the battery attached and set upright inside the hold. United needs confirmation the chair cannot be accidentally switched on, or the battery cables must be disconnected. 'Most wheelchairs utilize a gel-cell battery.'", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion chairs: if the battery is in a protective casing the chair is loaded with the battery attached; if not, the battery must be removed and stored in your carry-on and you must tell a flight attendant you have brought it on board.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "United publishes no watt-hour cap for a battery that stays installed in a wheelchair.", "src": [ "s2", "s4" ] }, "lithium_wh_removed_max": { "value": null, "detail": "United publishes no watt-hour cap specific to a wheelchair battery removed into the cabin; it says only that it goes in your carry-on and must be declared to a flight attendant.", "src": [ "s2", "s4" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for a spare wheelchair battery. United's 'up to two lithium batteries with a max of 160 watt-hours' sits on the general dangerous-items battery page written for personal electronics (devices under 100 Wh), and the wheelchair page sets no watt-hour figure at all — so the 160 Wh is not recorded here as a mobility-aid allowance.", "src": [ "s4" ] }, "spares_allowed": { "value": null, "detail": "No mobility-aid spare count is published. United's general dangerous-items page allows up to two lithium batteries of at most 160 Wh in carry-on, each covered or with terminals taped; that is the consumer-electronics rule and United's wheelchair page says nothing about spares.", "src": [ "s4" ] }, "removal_required": { "value": "conditional", "detail": "Depends on battery type and fit: a lithium-ion battery not in a protective casing must be removed and carried in the cabin; a wet-cell battery must be removed into a battery box if the chair cannot go through the cargo door upright; gel/dry batteries stay attached.", "src": [ "s2" ] }, "terminals": { "value": "Chair must be secured against accidental activation, or the battery cables disconnected", "detail": "For gel/dry-cell chairs United needs confirmation the wheelchair cannot be accidentally turned on before loading, or the battery cables must be disconnected. Spare lithium batteries must be individually covered or have exposed terminals taped over.", "src": [ "s2", "s4" ] }, "documentation": { "value": true, "detail": "\"Our ground crew looks for written instructions when loading and unloading wheelchairs. You can create your own or fill out our wheelchair information form and attach it to your chair. We'll only take off the removable pieces of your wheelchair if you give us permission in your written instructions.\"", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "Electric wheelchairs are carried free but must be checked at the ticket counter or gate and transported as cargo. If the itinerary includes another carrier and the device uses a lithium-ion battery, United says extra steps may be required by that carrier.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No maximum published; the same FAQ answer covers powered chairs. United says only 'If your wheelchair is under 250 pounds it can be stored in cargo on most planes' (250 lb = 113.4 kg), that above that it 'might not be able to fly it depending on the type and size of plane', and that it may deny boarding to a chair whose weight presents operational or safety concerns.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No stated maximum chair size. United's booking wheelchair filter takes your chair's width and height and lists the aircraft it fits; the airplane accessibility page lists a cargo door size per aircraft but never says which figure is the height. See aircraft_hold_note.", "src": [ "s2", "s3" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "Electric wheelchairs can be checked at the ticket counter or the gate and returned at the gate on arrival if you tell a gate agent before boarding.", "src": [ "s2" ] }, "notes": "United may tilt a chair to load it and says it tries to avoid this; use the wheelchair filter when booking to see only aircraft whose cargo door takes the chair without tilting. Chairs with wet-cell batteries are never tilted. If you must buy a more expensive flight because your chair does not fit, United refunds the fare difference (same origin and destination, both United/United Express, both non-stop or both with connections)." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "\"All planes with more than 60 seats have an onboard wheelchair, which can be used to access the lavatory.\" Aircraft with 60 seats or fewer therefore have none.", "src": [ "s2" ] }, "accessible_lavatory": { "value": "conditional", "detail": "Varies by aircraft: 'accessible bathroom available' on 787, 777, 767, CRJ-700, CRJ-900 and E170/175; 'bathroom with privacy curtain and handrails' on 757, 737 and A319/A320/A321neo; 'no accessible bathroom available' on CRJ-200, CRJ-550 and E145.", "src": [ "s3" ] }, "transfer_assistance": { "value": "conditional", "detail": "Crew help with getting to and from your seat, accessing carry-on bags, and opening food packages and drinks. But: \"We will not assist you in the bathroom, with medication, or feed you\", and United recommends travelling with a companion if you cannot leave the aircraft unaided in an emergency.", "src": [ "s2" ] }, "seating": { "value": "Movable aisle armrests, listed row by row per aircraft on the airplane accessibility page", "detail": "Many planes have movable armrests for transferring from an aisle wheelchair; the exact rows and seats are published per aircraft type. If your seat has no movable aisle armrest, ask a gate agent or flight attendant for a more accessible seat.", "src": [ "s2", "s3" ] } }, "damage_liability": { "value": true, "detail": "File with the Assistive Device Desk on 1-866-261-2395 or assisteddevice@united.com with the baggage incident report number, itinerary, bag tag, proof of ownership, and the chair's model and serial number. \"Failure to file a claim may make it harder to recover your mobility device.\" Chairs are inspected at check-in and pre-existing damage documented. On US domestic flights and to/from Canada, claims are subject to any limitation a court recognises, \"however, the notice and claim requirements do not apply\".", "src": [ "s2" ] }, "aircraft_hold_note": "United publishes a 'cargo door size' per aircraft on its airplane accessibility page as an unlabelled pair of inches: 787-8/-9/-10 37 x 42 in; 777-200/-300ER 103 x 61 in; 767-300/-400 67 x 43 in; 757-200/-300 52 x 41 in; 737-700/-800/-900 45 x 32 in; A319/A320/A321neo 69 x 46 in; CRJ-900 20 x 42 in; CRJ-200/-550/-700 40 x 30 in; E170/E175 40 x 32 in; E145 36 x 41 in. Because the page never says which figure is the height, use United's booking wheelchair filter (enter your chair's width and height) as the authoritative fit check." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "United is one of the few carriers with a real fit tool: enter your chair's width and height in the flight-search wheelchair filter and it labels which flights the chair fits, with a fare-difference refund if you have to buy a more expensive flight that does. Two mobility devices travel free, on top of checked bags. The weak point is the cargo-door table: the pairs are unlabelled (737 '45 x 32 in' reads width-then-height, CRJ-900 '20 x 42 in' reads height-then-width), so those numbers are deliberately not written into the dimension fields here — a human should ask United to clarify the column order. United publishes no watt-hour cap for wheelchair batteries, so every lithium field here is null; the 160 Wh / two-battery figures quoted in those details are its general carry-on lithium rule on the dangerous items page, not a mobility-specific limit, and are deliberately not recorded as values. United also publishes no maximum chair weight: 'under 250 pounds ... on most planes' (250 lb = 113.4 kg) is a soft guideline — heavier chairs are aircraft-dependent, not refused — so max_weight_kg is null with the 250 lb figure kept in detail. No advance-notice deadline in hours is published. The mobility FAQ on the wheelchair page is an accordion that did not render in the 2026-07-29 live capture; its text (weight, two-device allowance, battery-type table) was read from a same-day rendered capture of the same URL. 2026-07-30: the page was supplied by a human. Its FAQ accordions (\"Is there a weight limit for my wheelchair?\", \"How will my electric wheelchair be transported?\", \"Will you tilt my wheelchair while loading it in cargo?\") are collapsed and their answers did not come through, so United's weight limit and battery rules remain unread and stay null. United's own airport wheelchairs are \"typically 18 inches wide\". Motorised riding luggage is out of scope here. Where a codeshare partner operates and the device uses a lithium-ion battery, United says to contact that carrier separately.", "searched_urls": [ "https://www.united.com/en/us/fly/travel/accessibility-and-assistance.html", "https://www.united.com/en/us/fly/travel/accessibility-and-assistance/wheelchair-assistance.html", "https://www.united.com/ual/en/us/fly/travel/special-needs/disabilities/ua-accessibility.html", "https://www.united.com/en/us/fly/travel/accessibility-and-assistance/airplane-accessibility.html", "https://www.united.com/en/us/fly/baggage/dangerous-items.html", "https://www.united.com/en/us/fly/baggage/restricted-items.html", "https://www.united.com/en/us/fly/travel/accessibility-and-assistance/air-carrier-access-act.html", "https://www.united.com/en/us/fly/contact/travel/special-needs.html", "https://www.united.com/ual/en/us/fly/travel/accessibility-and-assistance/wheelchair-form.html" ] } }, { "schema_version": "1.1", "slug": "united-nigeria-airlines", "name": "United Nigeria Airlines", "iata_code": "UN", "icao_code": "NUA", "country": "Nigeria", "region": "Africa", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://flyunitednigeria.com", "sources": [ { "id": "s1", "title": "Terms and Conditions / Conditions of Carriage — §5 Passengers with wheelchair or assisted devices; §6 Damaged Luggage; §7 Lost Luggage", "url": "https://flyunitednigeria.com/terms-and-conditions/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Contact Us", "url": "https://flyunitednigeria.com/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Frequently Asked Questions (baggage allowance and check-in deadlines)", "url": "https://flyunitednigeria.com/faqs/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage Declaration — the page the footer's \"Conditions of Carriage\" link points to: dangerous goods, right to refuse carriage, losses and damages", "url": "https://flyunitednigeria.com/baggage-declaration/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Baggage Declaration — Dangerous Goods (IATA DGR categories list, incl. \"Batteries\" and \"Battery powered equipment / vehicles\")", "url": "https://flyunitednigeria.com/baggage-declaration-dangerous-goods/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "App Terms and Condition — §5 Passengers with wheelchair or assisted devices; full checked and cabin baggage allowance table", "url": "https://flyunitednigeria.com/terms-and-condition-app/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Nigeria — customer care 02016402255", "number": "02016402255", "hours": null, "region": "NG", "src": [ "s2" ] }, { "label": "Nigeria — customer care 07001032255", "number": "07001032255", "hours": null, "region": "NG", "src": [ "s2" ] }, { "label": "Ghana only — +233 0256 502 139 (as printed)", "number": "+233 0256 502 139", "hours": null, "region": "GH", "src": [ "s2" ] }, { "label": "Ghana only — +233 0308 047 925 (as printed)", "number": "+233 0308 047 925", "hours": null, "region": "GH", "src": [ "s2" ] } ], "email": [ { "label": "Customer service", "address": "customerservice@flyunitednigeria.com", "src": [ "s2" ] } ], "web_form": [ { "label": "\"Drop A Message\" contact form — also the destination of the footer's \"Request Special Service\" link, so this is the airline's published assistance-request channel", "url": "https://flyunitednigeria.com/contact-us/", "src": [ "s2" ] } ], "relay": [ { "label": "WhatsApp", "detail": "09131048525 (WhatsApp only), listed on the Contact Us page", "src": [ "s2" ] } ], "policy_pages": [ { "label": "Conditions of Carriage — Passengers with wheelchair or assisted devices", "url": "https://flyunitednigeria.com/terms-and-conditions/", "src": [ "s1" ] }, { "label": "App Terms and Condition — same §5 wheelchair clauses plus the full baggage allowance table", "url": "https://flyunitednigeria.com/terms-and-condition-app/", "src": [ "s6" ] }, { "label": "Baggage Declaration — dangerous goods, refusal of carriage and baggage liability (the footer's \"Conditions of Carriage\" link)", "url": "https://flyunitednigeria.com/baggage-declaration/", "src": [ "s4" ] } ], "notes": "There is no disability desk: the numbers above are the general customer-care lines. The footer item \"Request Special Service\" under \"Our Service\" does carry a link, but it resolves to /contact-us/ — the general \"Drop A Message\" form — not to any special-assistance page. A WordPress site search for \"wheelchair\" returns exactly two pages, /terms-and-conditions/ and /terms-and-condition-app/, which is the whole of United Nigeria's published mobility-aid content. Written baggage claims go to Plot C2A Garden Avenue, GRA, Enugu, Enugu State, Nigeria." }, "policy": { "notice_hours": { "value": 48, "detail": "\"If you travel with a battery-powered wheelchair or other mobility aid ... Please provide United Nigeria with at least 48 hours advance notice of your requirement and advice on the dimensions and weight, and the type of battery used for your equipment. Also, be sure to check in at the airport at least one hour ahead of scheduled check-in time.\" Size and weight restrictions must be discussed at the time of booking.", "src": [ "s1" ] }, "how_to_request": { "value": "Discuss size and weight with United Nigeria at the time of booking; give at least 48 hours' notice for a battery-powered aid; request pre-boarding assistance at the departure gate", "detail": "The Conditions of Carriage (repeated verbatim in the App Terms and Condition) are the only instruction published. There is no dedicated assistance-request form: the footer's \"Request Special Service\" link simply opens the general \"Drop A Message\" contact form at /contact-us/. Other channels are phone (02016402255 / 07001032255), WhatsApp 09131048525 and customerservice@flyunitednigeria.com.", "src": [ "s1", "s2", "s6" ] }, "fee_charged": { "value": null, "detail": "Not published. United Nigeria says \"Medical equipment and up to two assists devices which are approved for transportation in cabin do not count towards the number of carry-on baggage\", but never says whether a CHECKED wheelchair sits outside the checked allowance. The App Terms publish three allowance tables (domestic 20/40 kg, regional 30/40 kg, international 3 x 23 kg / 32 kg) with excess at N500 per kg, $3 per kg or $100 per bag; none mentions a mobility-aid exemption.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published as a count of mobility aids carried free. The only number given is that \"up to two assists devices which are approved for transportation in cabin do not count towards the number of carry-on baggage a passenger is allowed free of charge\" — a carry-on allowance rule, not a statement of how many wheelchairs are carried.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"United Nigeria accepts motorised and non-motorised wheelchairs and assists devices for transport. However, there are some restrictions on size and weight that you should discuss with United Nigeria at the time of booking.\"", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Unclear as published. \"United Nigeria provides storage for one passenger's collapsible, manual wheelchair in the aircraft cargo hold ... on a first-come first-served basis, if you request for pre-boarding assistance at the departure gate. Wheelchairs or assists devices that are too large or heavy to be accommodated in the aircraft cabin will be carried in the hold.\" The first sentence puts the priority-stowage chair in the hold, the second implies some chairs go in the cabin; no in-cabin closet is described.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published — a collapsible manual chair is dealt with at the departure gate if you request pre-boarding assistance there, but United Nigeria does not say whether the chair is returned at the aircraft door on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — \"there are some restrictions on size and weight that you should discuss with United Nigeria at the time of booking\", but no figure is given.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — United Nigeria says unspecified size restrictions apply and must be discussed at booking; no hold-door or chair dimensions appear anywhere on the site.", "src": [], "basis": null }, "notes": "Canes and crutches \"must be stowed under your seat prior to take-off and landing. The cane or crutches must lie flat on the floor and should not block emergency exits or protrude into the aisle.\"", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin stowage space or dimensions for a folding wheelchair are described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published — United Nigeria asks for \"the type of battery used for your equipment\" but publishes no rule for any specific chemistry. Its dangerous-goods page lists \"Batteries, Battery fluid\" under CORROSIVES among goods passengers must refrain from carrying, with no mobility-aid exception stated either way.", "src": [ "s5" ] }, "non_spillable": { "value": null, "detail": "Not published — no gel / AGM / sealed lead-acid / dry-cell rule appears in the Conditions of Carriage, the App Terms, the Baggage Declaration or the dangerous-goods list.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids, and the site contradicts itself around them. CoC §5(c) accepts \"Non-collapsible wheelchairs, electric wheelchairs, and power scooters… as checked baggage\", while the dangerous-goods page lists \"Battery powered equipment, Battery powered vehicles\" among the goods passengers must not carry, and the Baggage Declaration disclaims liability for \"spare lithium batteries\" in checked baggage unless declared and a special premium paid. No watt-hour figure and no wheelchair carve-out is published anywhere.", "src": [ "s5", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published — no watt-hour figure appears anywhere on flyunitednigeria.com.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — United Nigeria does not say whether a wheelchair battery must be removed, nor any watt-hour ceiling.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published — no spare-battery watt-hour limit is given for mobility aids or for anything else.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published — no spare-battery count appears on the site.", "src": [] }, "removal_required": { "value": null, "detail": "Not published — the Conditions of Carriage say only that \"certain safeguards must be taken before you travel\", without specifying battery removal, and the dangerous-goods page gives no wheelchair-battery handling instruction.", "src": [] }, "terminals": { "value": null, "detail": "Not published — United Nigeria states only that the 48-hour notice \"is to enable United Nigeria to ensure that your equipment is transported in accordance with all dangerous goods handling requirements\", and its dangerous-goods page is a bare IATA category list with no terminal-insulation, disconnection or immobilisation instruction.", "src": [ "s5" ] }, "documentation": { "value": "The dimensions, weight and battery type of the equipment, notified at least 48 hours before travel", "detail": "\"Please provide United Nigeria with at least 48 hours advance notice of your requirement and advice on the dimensions and weight, and the type of battery used for your equipment.\" No spec sheet, MSDS or UN38.3 report is asked for.", "src": [ "s1" ] } }, "allowed": { "value": true, "detail": "\"Non-collapsible wheelchairs, electric wheelchairs, and power scooters are accepted as checked baggage. These items can be checked at the main check-in counter.\" Requirements: at least 48 hours' notice with dimensions, weight and battery type; check in one hour earlier than the normal check-in time; unspecified size and weight restrictions to be discussed at booking.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published — unspecified weight restrictions to be discussed at booking.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — unspecified size restrictions to be discussed at booking; no figures anywhere on the site.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published — a powered chair is checked at the main check-in counter, and United Nigeria does not say whether it is returned at the aircraft door.", "src": [] }, "notes": "United Nigeria's own pages pull in opposite directions: CoC §5(c) accepts electric wheelchairs and power scooters as checked baggage, while the dangerous-goods page lists \"Battery powered equipment, Battery powered vehicles\" among items passengers must not carry. Nothing reconciles them, and no watt-hour, chemistry, removal or terminal rule is published — the airline simply asks for the battery type 48 h ahead and promises to handle it \"in accordance with all dangerous goods handling requirements\" it never states." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — no on-board aisle chair is mentioned anywhere on the site.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — nothing about lavatory accessibility on the Embraer/Airbus fleet.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published — the Conditions of Carriage mention pre-boarding assistance requested at the departure gate but say nothing about transferring between a wheelchair and the aircraft seat, or about in-cabin assistance.", "src": [] }, "seating": { "value": null, "detail": "Not published — no movable-armrest, bulkhead or priority-seating policy appears on the site.", "src": [] } }, "damage_liability": { "value": "Lost baggage compensation capped at USD 20 per kilogram; no mobility-aid-specific rule, and the general wear-and-tear exclusions expressly cover wheels and extending handles", "detail": "\"NOT liable for… normal wear and tear such as minor cuts, scratches, scuffs, dents and soil including damage to wheels, feet, extending handles…\"; \"Compensation for lost luggage is limited to 20USD per kilogram.\" The Baggage Declaration page states a different measure — liability \"limited to maximum value provided by the Nigerian Civil Aviation Act or the… (NCARs)\" unless a higher value is declared at check-in for a fee. Damage must be reported before leaving the arrival terminal.", "src": [ "s1", "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "DEEPENING PASS (2026-07-29, second sweep): the site was enumerated from wp-sitemap.xml (37 pages) and the missing pages were opened — /baggage-declaration-dangerous-goods/ (the actual dangerous-goods list), /baggage-declaration/ and /condition-for-carraige/ (two URLs serving the identical Conditions of Carriage text, and the destination of the footer's \"Conditions of Carriage\" link, which does resolve after all) and /terms-and-condition-app/ (a second copy of the §5 wheelchair clauses plus the full allowance table). A WordPress site search for \"wheelchair\" returns only /terms-and-conditions/ and /terms-and-condition-app/, so §5 really is the airline's entire mobility-aid policy — the battery blank is confirmed, not merely unfound. NEW CONTRADICTION: the dangerous-goods page lists \"Batteries\", \"Battery powered equipment\" and \"Battery powered vehicles\" among goods passengers must not carry, while CoC §5(c) accepts electric wheelchairs and power scooters as checked baggage; nothing on the site reconciles the two. Also corrected: the footer's \"Request Special Service\" item DOES link — to the general /contact-us/ form. United Nigeria has no accessibility page. Everything above comes from §5 \"Passengers with wheelchair or assisted devices\" of its Conditions of Carriage at /terms-and-conditions/ (/conditions-of-carriage/ 404s). WHAT A WHEELCHAIR USER STILL CANNOT LEARN FROM THIS SITE: nothing whatever is published about battery chemistry, watt-hours, battery removal, terminal insulation, spares, on-board aisle chairs or seating — the airline asks for \"the type of battery used\" and promises to handle it \"in accordance with all dangerous goods handling requirements\" without publishing any of them. It also never says whether a wheelchair is carried free of the checked allowance. THINGS TO RE-CHECK: (1) §5(b) is self-contradictory — it says priority storage for one collapsible manual chair is \"in the aircraft cargo hold\", then that chairs \"too large or heavy to be accommodated in the aircraft cabin will be carried in the hold\"; it reads like a mangled copy of the US ACAA in-cabin priority-stowage rule and no cabin closet is described. (2) The footer's \"Request Special Service\" link goes only to the general Contact Us form; there is still no assistance-request page. (3) The damage exclusions specifically disclaim \"damage to wheels, feet, extending handles\", which is exactly how powered chairs get damaged, and lost-baggage compensation is capped at USD 20/kg on one page while another caps it at the NCAR figure. (4) The dangerous-goods page appears to prohibit the very devices §5(c) accepts.", "searched_urls": [ "https://www.flyunitednigeria.com/", "https://flyunitednigeria.com/terms-and-conditions/", "https://flyunitednigeria.com/contact-us/", "https://flyunitednigeria.com/faqs/", "https://flyunitednigeria.com/baggage-information/", "https://flyunitednigeria.com/baggage-declaration/", "https://flyunitednigeria.com/safety-regulatons/", "https://flyunitednigeria.com/request-special-service/", "https://flyunitednigeria.com/special-service/", "https://flyunitednigeria.com/special-assistance/", "https://flyunitednigeria.com/special-services/", "https://flyunitednigeria.com/conditions-of-carriage/", "https://flyunitednigeria.com/wp-sitemap.xml", "https://flyunitednigeria.com/wp-sitemap-posts-page-1.xml", "https://flyunitednigeria.com/sitemap_index.xml", "https://flyunitednigeria.com/baggage-declaration-dangerous-goods/", "https://flyunitednigeria.com/condition-for-carraige/", "https://flyunitednigeria.com/terms-and-condition-app/", "https://flyunitednigeria.com/f-a-q/", "https://flyunitednigeria.com/?s=wheelchair", "https://flyunitednigeria.com/?s=special+assistance" ] } }, { "schema_version": "1.1", "slug": "ups-airlines", "name": "UPS Airlines", "iata_code": "5X", "icao_code": "UPS", "country": "United States", "region": "North America", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.aircargo.ups.com", "sources": [ { "id": "s1", "title": "UPS Air Cargo — Aircraft (fleet types and capacities)", "url": "https://www.aircargo.ups.com/en-us/aircraft", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "UPS Air Operations Facts (fact sheet, revised 3/31/2025)", "url": "https://about.ups.com/content/dam/upsstories/assets/fact-sheets/airlines-fact-sheets/AirOperationsFacts-03312025.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "UPS Air Cargo — services overview", "url": "https://www.aircargo.ups.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists — UPS Airlines carries freight only. The contact channels UPS publishes on aircargo.ups.com are freight booking, US/international cargo desks, the Global Capacity Management Center and a claims process; ups.com's customer service is for parcels. None is a passenger or disability contact, so none is listed above." }, "policy": { "notice_hours": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "UPS Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Cargo-only carrier (IATA 5X / ICAO UPS), the airline subsidiary of United Parcel Service. UPS's own Air Cargo fleet page lists an all-freighter fleet — \"757-200F, 767-300F, A300-600F, 747-400F, and 747-8F\" — and describes every aircraft in pallet positions and cubic feet, not seats: \"UPS serves more than 220 countries using a combination of more than 500 UPS and chartered aircraft.\" The UPS Air Operations Facts sheet (rev. 3/31/2025) gives 292 UPS jet aircraft plus 240 chartered, headquartered in Louisville, Kentucky, and lists only sort hubs and freight facilities. There is no cabin, no passenger product and no wheelchair or mobility-aid policy to record. IMPORTANT for anyone re-checking this record: ups.com publishes extensive lithium-battery and dangerous-goods rules, but those govern batteries shipped as FREIGHT under IATA DGR, not a passenger's wheelchair battery, and must not be imported into a passenger-facing field. A wheelchair user cannot fly on UPS Airlines.", "searched_urls": [ "https://www.aircargo.ups.com/", "https://www.aircargo.ups.com/en-us/aircraft", "https://www.aircargo.ups.com/en-us/about-us", "https://about.ups.com/us/en/our-company/global-presence.html", "https://about.ups.com/us/en/our-company/global-presence/ups-airlines.html", "https://about.ups.com/us/en/newsroom/media-resources/fact-sheets.html", "https://about.ups.com/content/dam/upsstories/assets/fact-sheets/airlines-fact-sheets/AirOperationsFacts-03312025.pdf" ] } }, { "schema_version": "1.1", "slug": "ural-airlines", "name": "Ural Airlines", "iata_code": "U6", "icao_code": "SVR", "country": "Russian Federation", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.uralairlines.ru", "sources": [ { "id": "s1", "title": "Правила перевозки пассажиров с ограниченными физическими возможностями (Rules for carrying passengers with reduced physical ability)", "url": "https://www.uralairlines.ru/rules/passazhiry-s-ogranicheniyami-zhiznedeyatelnosti/pravila-perevozki-passazhirov-s-ogranichennymi-fizicheskimi-vozmozhnostyami/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Пассажир с ограниченной подвижностью. Инвалиды по слуху или зрению. (Passenger with reduced mobility)", "url": "https://www.uralairlines.ru/rules/passazhiry-s-ogranicheniyami-zhiznedeyatelnosti/passazhir-s-ogranichennoy-podvizhnostyu/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Требования к опасным грузам, перевозимым пассажирами или членами экипажа (Dangerous goods carried by passengers or crew)", "url": "https://www.uralairlines.ru/rules/opasnye-veshchestva-i-predmety/trebovaniya-k-opasnym-gruzam-perevozimym-passazhirami-ili-chlenami-ekipazha/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Пассажиры с ограничениями жизнедеятельности (Passengers with disabilities — section index)", "url": "https://www.uralairlines.ru/rules/passazhiry-s-ogranicheniyami-zhiznedeyatelnosti/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Контакты (Contacts)", "url": "https://www.uralairlines.ru/contacts/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Договор перевозки — условия договора и уведомления об ограничении ответственности (Contract of carriage and liability notices)", "url": "https://www.uralairlines.ru/rules/dogovor-perevozki/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Обратная связь — форма «Получить поддержку» (Feedback / passenger support form)", "url": "https://www.uralairlines.ru/feedback", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Russia (toll-free) — 24-hour passenger support, 8 800-7700-262; the number Ural tells reduced-mobility passengers to call when booking", "number": "8 800 7700 262", "hours": "24 hours", "region": "RU", "src": [ "s2", "s5" ] }, { "label": "International — 24-hour passenger support (charged at your operator's rates)", "number": "+7 499 920 22 52", "hours": "24 hours", "region": "RU", "src": [ "s5" ] }, { "label": "Uzbekistan — for passengers from Uzbekistan, printed as +99 871-20-55-813", "number": "+99 871 20 55 813", "hours": null, "region": "UZ", "src": [ "s5" ] } ], "email": [ { "label": "Dangerous-goods carriage approvals (free-form request) and the MEDIF form for stretcher passengers — u6.ru is Ural Airlines' own mail domain (U6 is its IATA code)", "address": "company@u6.ru", "src": [ "s1", "s3" ] } ], "web_form": [ { "label": "«Получить поддержку» — the support request form the reduced-mobility pages send you to", "url": "https://www.uralairlines.ru/feedback", "src": [ "s1", "s7" ] } ], "relay": [], "policy_pages": [ { "label": "Правила перевозки пассажиров с ограниченными физическими возможностями — the main mobility-aid and battery rules", "url": "https://www.uralairlines.ru/rules/passazhiry-s-ogranicheniyami-zhiznedeyatelnosti/pravila-perevozki-passazhirov-s-ogranichennymi-fizicheskimi-vozmozhnostyami/", "src": [ "s1" ] }, { "label": "Пассажир с ограниченной подвижностью — how to request assistance", "url": "https://www.uralairlines.ru/rules/passazhiry-s-ogranicheniyami-zhiznedeyatelnosti/passazhir-s-ogranichennoy-podvizhnostyu/", "src": [ "s2" ] }, { "label": "Требования к опасным грузам — dangerous-goods table (wheelchair battery rows)", "url": "https://www.uralairlines.ru/rules/opasnye-veshchestva-i-predmety/trebovaniya-k-opasnym-gruzam-perevozimym-passazhirami-ili-chlenami-ekipazha/", "src": [ "s3" ] }, { "label": "Пассажиры с ограничениями жизнедеятельности — section index", "url": "https://www.uralairlines.ru/rules/passazhiry-s-ogranicheniyami-zhiznedeyatelnosti/", "src": [ "s4" ] } ], "notes": "Everything is published in Russian only; there is no English accessibility page. Ural publishes no dedicated disability desk — the 24-hour passenger-support line and the «Получить поддержку» feedback form are the channels the reduced-mobility pages themselves point to. company@u6.ru is the address printed for dangerous-goods approvals and for the MEDIF stretcher form; the site does not name it as a general accessibility mailbox. Three further country numbers (Moscow, Kyrgyzstan, a second Uzbek number) and a WhatsApp number sit in the page source but are commented out and are not shown to users, so they are not transcribed here." }, "policy": { "notice_hours": { "value": null, "detail": "No deadline in hours is published for a wheelchair. Ural requires notification of the disability when the ticket is bought and says manufacturer documents and further information on the chair and its battery(ies) must be supplied in advance so the airline can confirm carriage. The only published deadlines are for stretcher passengers: MEDIF to company@u6.ru at least 7 working days ahead, airline confirmation no later than 4 days (96 h) before departure.", "src": [] }, "how_to_request": { "value": "Declare the disability when you buy the ticket — request at a Ural ticket office or on the passenger-support line 8-800-77-00-262 — and agree carriage of the chair and its battery with the airline in advance", "detail": "«Требуется обязательное уведомление при покупке билета об ограничениях» — notification at the time of purchase is mandatory. Ural also recommends agreeing the carriage of the wheelchair and its battery(ies) with the airline and sending the manufacturer's documents ahead of time to avoid delays at loading. The reduced-mobility pages end with a «Получить поддержку» button pointing to the feedback form.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "«Дополнительное оборудование, используемое при обслуживании пассажиров с ограниченными физическими возможностями в аэропорту, предоставляется БЕСПЛАТНО». Medicines, medical equipment, a folding wheelchair carried in the cabin and crutches are carried free and are not counted against the free baggage allowance; at check-in the wheelchair is checked as baggage and «перевозится бесплатно». Assistance is free at Russian airports; foreign airports may charge extra and Ural tells passengers to check with the airport.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Ural does not publish a number. It lists the aids carried free (medicines, medical equipment, a folding wheelchair carried in the cabin, crutches) without capping how many.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual chairs are accepted. «Кресло-коляску с механическим приводом пассажиры могут использовать до посадки на борт воздушного судна или сдать в багаж во время регистрации на рейс» — a mechanically driven chair may be used up to boarding or checked at check-in. Passengers in wheelchairs are accepted with or without an escort, under the airline's supervision.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Ural contradicts itself. The free-carriage list includes «складное кресло-коляска, перевозимое в салоне» — a folding wheelchair carried in the cabin — but two paragraphs later the same page states flatly «Кресло-коляска перевозится в багажном отделении» (the wheelchair is carried in the baggage compartment). No cabin-stowage rule is published that resolves this; ask before you fly.", "src": [] }, "gate_delivery": { "value": true, "detail": "«Кресло-коляска возвращается пассажиру сразу после выхода из самолёта, либо в зоне выдачи багажа» — the chair is returned immediately on leaving the aircraft, or in the baggage-claim area (in which case airport staff take the passenger there in an airport chair). A manual chair may also be used all the way to boarding rather than checked at the desk.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published. Ural asks only that the manufacturer's documents and further information be supplied in advance so it can confirm carriage.", "src": [], "basis": null }, "notes": "Wheelchair passengers are escorted by the airport medical service from the check-in desk to the aircraft; airport staff then move the passenger through the terminal and to the seat in the cabin. After the chair is checked, the passenger is taken to the aircraft in a wheelchair provided by the airport.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No cabin-stowage dimensions are published, and Ural's own pages disagree about whether a folding chair may be taken into the cabin at all.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Ural's dangerous-goods table lists «Кресла-каталки или другие подвижные средства, приводимые в действие батареями проливающегося типа» as requiring airline permission (Требуется разрешение: да), carried in checked baggage (да) and not in the cabin (нет). No packaging or upright-carriage rule specific to spillable batteries is published.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "«Кресла-каталки/другие подвижные средства, приводимые в действие непроливающимися жидкостными батареями, никель-металлгидридными батареями или сухими батареями» — permission required (да), checked baggage yes, cabin no. The general electric-wheelchair rule applies: the battery must be disconnected and its terminals insulated against short circuit per the manufacturer's instructions.", "src": [ "s3", "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-ion chairs are accepted but must be checked at check-in and the dangerous-goods table marks the row «Кресла-каталки … приводимые в действие литий-ионными батареями, конструкция которых специально предусматривает извлечение батареи» as requiring airline permission. Lithium batteries are only carried if they meet every test in the UN Manual of Tests and Criteria, Part III, sub-section 38.3, evidenced by the manufacturer's battery passport.", "src": [ "s1", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No cap is published for a battery that stays in the chair. Ural states the rule in the opposite direction: «Если энергоемкость аккумулятора более 300 Втч, аккумулятор перевозится в средстве передвижения в штатном месте установки аккумулятора» — a battery of more than 300 Wh travels installed in the chair, in its standard mounting.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "«Если средство передвижения не обеспечивает надлежащей защиты аккумулятора либо энергоемкость аккумулятора менее 300 Втч, аккумулятор подлежит снятию и размещению в пассажирском салоне. В салоне воздушного судна пассажир может провезти только 1 батарею энергоемкостью не более 300 Втч или 2 батареи, энергоемкость каждой из которых не превышает 160 Втч.»", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "The same cabin limit governs spares: one battery of no more than 300 Wh, or two of no more than 160 Wh each. «Все снятые и запасные аккумуляторы должны быть защищены от повреждений … и перевозиться только как ручная кладь в пассажирском салоне» — carriage of loose batteries in checked baggage is not allowed.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "In the cabin a passenger may carry only 1 battery of no more than 300 Wh, or 2 batteries of no more than 160 Wh each — so two is the maximum count, at the lower watt-hour rating. Removed and spare batteries must each be protected against damage (e.g. in an insulating cover) and may travel only as hand baggage.", "src": [ "s1" ] }, "removal_required": { "value": true, "detail": "For most lithium chairs, yes: if the chair does not adequately protect the battery, OR the battery's energy is under 300 Wh, «аккумулятор подлежит снятию и размещению в пассажирском салоне» — it must be removed and carried in the cabin. Only a battery above 300 Wh stays in the chair. For non-lithium electric chairs Ural requires the battery to be disconnected and the terminals insulated, not removed.", "src": [ "s1" ] }, "terminals": { "value": "Battery disconnected and terminals insulated against short circuit per the manufacturer's instructions; removed and spare batteries individually protected against damage and carried only in the cabin", "detail": "«Аккумуляторная батарея должна быть отсоединена, клеммы аккумулятора – изолированы во избежание короткого замыкания в соответствии с инструкциями завода изготовителя.» Loose batteries must each be protected, for example in a cover of insulating material.", "src": [ "s1" ] }, "documentation": { "value": "Manufacturer's documents for the chair and battery in advance, plus written instructions on the battery type and how to handle and insulate it; lithium batteries must meet UN Manual of Tests and Criteria Part III sub-section 38.3, evidenced by the manufacturer's battery passport", "detail": "«Пассажиру необходимо представить инструкцию о типе установленной батареи и о порядке обращения со средством передвижения (включая инструкцию как изолировать батарею).» Manufacturer documents should be sent ahead so Ural can confirm carriage; dangerous-goods approval requests go free-form to company@u6.ru.", "src": [ "s1", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Accepted but only as checked baggage and only with the airline's agreement: «Пассажирам, использующим кресло-коляску с электрическим приводом, необходимо обязательно оформить такое кресло-коляску в багаж во время прохождения регистрации на рейс.» Ural's dangerous-goods table marks every battery-powered wheelchair row «Требуется разрешение: да» — carriage must be cleared with the airline, by free-form email to company@u6.ru.", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "On arrival yes — «Кресло-коляска возвращается пассажиру сразу после выхода из самолёта, либо в зоне выдачи багажа». On departure no: a powered chair must be checked at the check-in desk, after which the airport takes the passenger to the aircraft in its own wheelchair.", "src": [ "s1" ] }, "notes": "A powered chair may never be taken to the aircraft door by the passenger — it has to be checked at the check-in desk. Ural recommends agreeing the carriage of the chair and battery with the airline before travel and sending the manufacturer's documents in advance." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. Ural describes an airport-provided wheelchair on the ground and an airport medical-service escort to the seat, but says nothing about a narrow aisle chair carried on board.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published on any Ural page.", "src": [] }, "transfer_assistance": { "value": true, "detail": "«Пассажира сопровождают сотрудники медицинской службы аэропорта от стойки регистрации до борта воздушного судна» and «дальнейшее перемещение по аэропорту и до места в салоне самолета обеспечат сотрудники аэропорта» — airport medical-service and airport staff escort the passenger from the check-in desk to the seat in the cabin. Ural does not describe any assistance given by its own cabin crew in flight.", "src": [ "s1", "s2" ] }, "seating": { "value": null, "detail": "Not published on Ural's reduced-mobility pages — no movable-armrest, bulkhead or front-row rule is stated for wheelchair users.", "src": [] } }, "damage_liability": { "value": "Domestic: the value of the item but not more than RUB 600 per kg of checked baggage; items carried by the passenger at their value, or RUB 11,000 if the value cannot be established. International carriage is limited by the Montreal Convention unless a higher value is declared and the surcharge paid", "detail": "From the contract of carriage's «Уведомление об ограничении ответственности за багаж». Damage on an international flight must be notified in writing immediately on discovery and no later than 7 days after receiving the baggage (21 days for delay). Ural publishes no special rule, and no full-value rule, for mobility aids.", "src": [ "s6" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published for any Ural aircraft type. Ural instead asks for the manufacturer's documents and further information on the chair in advance so it can confirm that a particular chair will be carried." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "ru", "notes": "Two things a human should re-check. (1) A flat contradiction on the same page: the free-carriage list names «складное кресло-коляска, перевозимое в салоне» (a folding wheelchair carried in the cabin) while the wheelchair paragraph says «Кресло-коляска перевозится в багажном отделении» (the wheelchair travels in the hold). manual.cabin_stowage is therefore left null. (2) Ural's dangerous-goods table row for a lithium-ion wheelchair whose design allows the battery to be removed is marked «в багаже: нет / в ручной клади: нет», which read literally would mean the chair can travel neither in the hold nor in the cabin — it contradicts the accessibility page, which plainly says such a chair is checked in as baggage with the removed battery carried in the cabin. This record follows the accessibility page. Note also the direction of Ural's watt-hour rule, which is the reverse of most airlines: a battery UNDER 300 Wh (or one the chair does not protect properly) must be removed into the cabin, while a battery OVER 300 Wh stays installed in the chair. Everything is Russian-language only; the quotations above are from the Russian originals. Assistance is free at Russian airports but foreign airports may charge — Ural tells passengers to check the price with the airport.", "searched_urls": [ "https://www.uralairlines.ru/", "https://www.uralairlines.ru/sitemap/", "https://www.uralairlines.ru/rules/dogovor-perevozki/", "https://www.uralairlines.ru/rules/passazhiry-s-ogranicheniyami-zhiznedeyatelnosti/", "https://www.uralairlines.ru/rules/passazhiry-s-ogranicheniyami-zhiznedeyatelnosti/pravila-perevozki-passazhirov-s-ogranichennymi-fizicheskimi-vozmozhnostyami/", "https://www.uralairlines.ru/rules/passazhiry-s-ogranicheniyami-zhiznedeyatelnosti/passazhir-s-ogranichennoy-podvizhnostyu/", "https://www.uralairlines.ru/rules/opasnye-veshchestva-i-predmety/", "https://www.uralairlines.ru/rules/opasnye-veshchestva-i-predmety/trebovaniya-k-opasnym-gruzam-perevozimym-passazhirami-ili-chlenami-ekipazha/", "https://www.uralairlines.ru/contacts/", "https://www.uralairlines.ru/feedback", "https://www.uralairlines.ru/feedback_main/", "https://www.uralairlines.ru/medical_services/" ] } }, { "schema_version": "1.1", "slug": "urumqi-air", "name": "Urumqi Air", "iata_code": "UQ", "icao_code": "CUH", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.urumqi-air.com", "sources": [ { "id": "s1", "title": "轮椅旅客须知 (Notice for wheelchair passengers)", "url": "https://www.urumqi-air.com/micro/main/help/63ef0d3d052b4c0fd18b6a55", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "行李运输限制 (Baggage carriage restrictions)", "url": "https://www.urumqi-air.com/micro/main/help/63ef37eeef32b80fd6a082b5", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "乌鲁木齐航空有限责任公司旅客、行李国内运输总条件 (Domestic conditions of carriage for passengers and baggage)", "url": "https://www.urumqi-air.com/micro/main/help/63db6a54257effa4641ba47d", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "危险物品 (Dangerous goods)", "url": "https://www.urumqi-air.com/micro/main/help/63ef4999052b4c0fd18b6cbb", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — 24-hour service hotline 95334; the number the wheelchair notice tells you to call to request assistance and to ask how many wheelchair users a given aircraft type can take", "number": "95334", "hours": "24 hours", "region": "CN", "src": [ "s1", "s2", "s3" ] }, { "label": "China — service supervision line (服务监督) 0991-7500315", "number": "+86 991 750 0315", "hours": "Weekdays 09:30-13:30 and 14:30-18:30", "region": "CN", "src": [ "s1", "s2" ] } ], "email": [], "web_form": [ { "label": "意见反馈 — feedback and complaints form for Urumqi Air (UQ), linked from every urumqi-air.com page footer", "url": "https://ccgn.hnair.com/hnair-msite/hnair-msite-h5/feedbackNote.html?airline=UQ", "src": [ "s1", "s2" ] } ], "relay": [ { "label": "在线客服 — online customer-service chat", "detail": "A web chat widget linked from every page footer. No TTY, text-relay or video-relay service is published; the wheelchair notice tells deaf and hard-of-hearing passengers only that cabin crew can pass on safety information in sign language.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "轮椅旅客须知 — notice for wheelchair passengers", "url": "https://www.urumqi-air.com/micro/main/help/63ef0d3d052b4c0fd18b6a55", "src": [ "s1" ] }, { "label": "行李运输限制 — baggage restrictions, incl. clause 2.3(5) on electric wheelchairs", "url": "https://www.urumqi-air.com/micro/main/help/63ef37eeef32b80fd6a082b5", "src": [ "s2" ] }, { "label": "国内运输总条件 — domestic conditions of carriage (clause 12.4.5 electric wheelchairs, 12.7.6 free aids)", "url": "https://www.urumqi-air.com/micro/main/help/63db6a54257effa4641ba47d", "src": [ "s3" ] }, { "label": "危险物品 — dangerous goods", "url": "https://www.urumqi-air.com/micro/main/help/63ef4999052b4c0fd18b6cbb", "src": [ "s4" ] } ], "notes": "Everything is published in Chinese only; there is no English accessibility page. All special-assistance requests go through the 95334 hotline, a Urumqi Air direct ticket office, a Hainan Airlines airport ticket office or an authorised agent, and require the 《特殊旅客乘机服务申请书》 (Special Passenger Air Travel Service Application Form) to be completed in duplicate. The site is a single-page app: the deep links above only render their content with JavaScript enabled." }, "policy": { "notice_hours": { "value": 48, "detail": "«在不晚于航班计划起飞前48小时前提出» — a checked electric wheelchair, on-board medical oxygen, service for a disabled group, a service dog in the cabin and narrow-wheelchair boarding assistance must all be requested no later than 48 h before scheduled departure; Urumqi Air replies within 24 h whether it can provide the service, and you must check in at least 2 h before departure. A ground wheelchair alone needs only 24 h (late requests are handled subject to on-the-day capacity).", "src": [ "s1" ] }, "how_to_request": { "value": "Apply in person or through a representative at a Urumqi Air direct ticket office, a Hainan Airlines airport ticket office, the 95334 hotline or an authorised agent, and complete the 《特殊旅客乘机服务申请书》 Special Passenger Air Travel Service Application Form in duplicate", "detail": "The number of wheelchair passengers carried differs by aircraft type and is not published — the notice tells you to ask on 95334. Conditions of carriage 11.4.1-11.4.2: disabled passengers who would need help in an evacuation are 'restricted transport' passengers, carried only on Urumqi Air's conditions with its prior consent, and the number per flight is capped for safety.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "«病残旅客乘坐乌鲁木齐航空航班时，其携带的辅助器具(如轮椅、助行器等)，给予免费托运» — mobility aids such as wheelchairs and walkers are checked free. Conditions of carriage 12.7.6 repeats this for the aids a special passenger must carry (folding wheelchair, walking stick, prosthesis, pram). If there is no cabin stowage space for an in-cabin aid, Urumqi Air checks it free of charge.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. Urumqi Air says the aids a disabled passenger needs are checked free but does not cap how many.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried and checked free. A non-folding ordinary wheelchair may not go in the cabin and must travel in the hold as checked baggage.", "src": [ "s1", "s3" ] }, "cabin_stowage": { "value": null, "detail": "Unresolved. «旅客的电动轮椅、不可折叠的普通轮椅和拆卸下来的担架不能放在客舱内运输» bars electric chairs, NON-folding ordinary chairs and dismantled stretchers from the cabin — but the table of aids that may be taken into the cabin (walker, crutches, prosthesis, assistance dog, hearing aid, cochlear implant, guide dog, white cane, magnifier, blind glasses) does not list a folding wheelchair either. Cabin space is first-come first-served; if there is none, the aid is checked free.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published as a return point. Conditions of carriage 12.12.7 forbids checking baggage at the boarding gate or aircraft door without a second security screening, «非电动婴儿车及非电动轮椅除外» — expressly excepting non-electric prams and non-electric wheelchairs, so a manual chair may be handed over at the gate. Urumqi Air says nothing about where the chair is given back on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a wheelchair. The generic domestic checked-baggage limit is 50 kg per piece, above which prior agreement is needed, but Urumqi Air nowhere applies it to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published. The generic domestic checked-baggage envelope is 40 x 60 x 100 cm per piece (minimum 5 x 15 x 20 cm), above which the piece needs Urumqi Air's prior agreement, but this is not stated to apply to a wheelchair.", "src": [], "basis": null }, "notes": "Cabin crew help wheelchair passengers in and out of the cabin, guide them to their seat, stow and retrieve their carry-on, describe the meal and open packaging, and help them eat — but explicitly do not help with personal hygiene or the lavatory, cannot lift or move a passenger, and give no medical care. A passenger needing that must travel with someone who can provide it.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No stowage dimensions are published for mobility aids; the rule is only that the cabin must have space, allocated first-come first-served, and that the aid must comply with security and dangerous-goods rules.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted subject to the same prior agreement. Clause 12.4.5 / baggage 2.3(5): the battery either stays firmly attached with the design giving adequate damage protection and the circuit disconnected per the manufacturer's instructions, or it is removed per those instructions — «湿电池、镍氢电池、干电池装入坚固的硬质容器在货舱内运输», a removed wet, NiMH or dry battery travels in the HOLD in a strong rigid container. No upright-carriage rule is published.", "src": [ "s2", "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Same rule and same prior-agreement requirement as spillable: keep it installed, firmly attached, adequately protected by the chair's design, with the circuit disconnected per the manufacturer's instructions; or remove it and carry it in the hold in a strong rigid container. Urumqi Air names dry and nickel-metal-hydride batteries alongside wet ones and treats them identically.", "src": [ "s2", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with prior agreement. A removed lithium battery travels in the CABIN (not the hold), both poles insulated against accidental short circuit and the battery protected from damage, e.g. in a separate protective case. «锂电池所属类型应符合联合国《试验和标准手册》第Ⅲ部分38.3小节规定的该类型所有试验的要求» — it must meet every test in UN Manual of Tests and Criteria Part III sub-section 38.3.", "src": [ "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a battery that stays in the chair — option (1) of clause 12.4.5 requires only that the chair's design gives adequate damage protection, that the battery is firmly attached and that the circuit is disconnected per the manufacturer's instructions.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "«可以拆下的锂电池不应超过300Wh» — a removable lithium battery must not exceed 300 Wh. It is removed per the manufacturer's instructions and carried in the cabin with both poles insulated and the battery protected from damage.", "src": [ "s2", "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "«最多可携带一个不超过300Wh的备用电池，或两个各不超过160Wh的备用电池» — at most one spare of no more than 300 Wh, or two spares of no more than 160 Wh each.", "src": [ "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "One spare up to 300 Wh, or two spares of up to 160 Wh each — so two is the maximum, at the lower rating. This is the wheelchair-specific rule; Urumqi Air's separate portable-electronics rule (up to 20 spare cells, 100 Wh each, two of 100-160 Wh with approval) is a different allowance and does not apply to a wheelchair battery.", "src": [ "s2", "s3" ] }, "removal_required": { "value": false, "detail": "Removal is not mandatory. «电池应为以下二者之一» — the battery must be in one of two states: (1) left in place, adequately protected against damage by the chair's design, firmly attached, with the circuit disconnected per the manufacturer's instructions; or (2) removed per those instructions (lithium into the cabin; wet, NiMH and dry cells into the hold in a rigid container).", "src": [ "s2", "s3" ] }, "terminals": { "value": "Circuit disconnected per the manufacturer's instructions with the battery firmly attached; a removed lithium battery must have both poles insulated against accidental short circuit and be protected from damage, e.g. in a separate protective case", "detail": "The chair itself must also be protected in transit «防止意外启动，防止由于行李、邮件、货物的移动而导致损坏» — against accidental activation and against damage from shifting baggage, mail or cargo.", "src": [ "s2", "s3" ] }, "documentation": { "value": "Lithium batteries must meet every test in UN Manual of Tests and Criteria Part III sub-section 38.3; removal must follow the manufacturer's instructions; a 《特殊旅客乘机服务申请书》 Special Passenger Air Travel Service Application Form is completed in duplicate when applying", "detail": "No medical certificate or battery spec sheet is demanded in the published text, but the electric wheelchair is restricted to passengers whose mobility is impaired by disability, health or age.", "src": [ "s1", "s2", "s3" ] } }, "allowed": { "value": "conditional", "detail": "Accepted only in the hold, only for a passenger whose mobility is impaired by disability, health or age, only if requested at least 48 h ahead, and only with the airline's agreement: clause 12.4 of the conditions of carriage puts the electric wheelchair among the restricted items accepted «只有在符合乌鲁木齐航空运输条件的情况下，并经乌鲁木齐航空同意» — only on Urumqi Air's conditions and with its consent. It may never be carried in the cabin.", "src": [ "s1", "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Conditions of carriage 12.12.7 excepts only non-electric prams and non-electric wheelchairs from the ban on checking baggage at the gate or aircraft door, so an electric chair has to be checked at the counter; Urumqi Air says nothing about returning it at the aircraft door on arrival.", "src": [] }, "notes": "An electric wheelchair may never travel in the cabin. It must be requested at least 48 hours before departure, the airline answers within 24 hours whether it can carry it, and check-in must be done at least 2 hours before departure on the day." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "Explicitly not carried: «目前乌鲁木齐航空客舱内未配备机上专用窄型轮椅» — Urumqi Air cabins are currently not equipped with an on-board narrow aisle wheelchair, because of aircraft type and airport constraints. A ground-provided narrow wheelchair may be brought on board to help you board, depending on what each airport has; request it at least 48 h ahead and check with 95334.", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. With no on-board aisle chair and cabin crew barred from lifting or moving passengers, Urumqi Air describes no route to the lavatory for a passenger who cannot walk.", "src": [] }, "transfer_assistance": { "value": false, "detail": "Cabin crew help you into and out of the cabin, guide you to your seat and stow your carry-on, but «不过，客舱乘务员不帮助旅客整理个人卫生或使用卫生间。不能对旅客进行抬高或移动» — they do not help with personal hygiene or the lavatory and may not lift or move a passenger. If you need that, Urumqi Air requires you to travel with someone who can provide it. On the ground, staff arrange an accessible boarding lift or staff assistance for boarding and disembarking.", "src": [ "s1" ] }, "seating": { "value": "Seat near the cabin crew or the cabin door, never an emergency-exit seat; a companion seated immediately alongside except for safety reasons; a front-row or extra-space aisle seat for restricted leg movement; a movable-armrest aisle seat if you cannot get into a fixed-armrest one", "detail": "From the wheelchair notice, section 五㈠2-3. Priority boarding by accessible lift or staff assistance is arranged in advance where the passenger agrees.", "src": [ "s1" ] } }, "damage_liability": { "value": "General baggage liability only — a declared value may be bought where the checked baggage is worth more than RMB 50 per kg, capped at RMB 8,000 per passenger with a surcharge of 5 per mille on the excess; no full-value or mobility-aid-specific rule is published", "detail": "Conditions of carriage 12.9 and 12.26-12.27: damage must be objected to in writing when the baggage is collected and a 《行李运输事故记录》 obtained; the claim must be made within 7 days of that record (21 days for delay). RMB 100 may be paid towards essentials if the bag does not arrive with the passenger. A separate tab, 国内航空运输行李赔偿标准, sets out the domestic compensation standard but did not render for us.", "src": [ "s3" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published. The generic domestic checked-baggage envelope is 40 x 60 x 100 cm and 50 kg per piece, above which prior agreement is required, but Urumqi Air nowhere states that it applies to a wheelchair. The wheelchair notice says the number of wheelchair passengers accepted varies by aircraft type and tells you to ask on 95334." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Two hard limits a traveller must know. (1) Urumqi Air has NO on-board aisle wheelchair on any aircraft — it says so in terms — and its cabin crew are barred from lifting or moving a passenger or helping in the lavatory, so anyone who cannot walk to the toilet unaided has to travel with a carer. (2) The number of wheelchair users carried per flight varies by aircraft type and is not published; conditions of carriage 11.4.2 says the airline caps 'restricted transport' passengers per flight for safety, so the service can run out. Things a human should re-check: whether a FOLDING manual wheelchair may go in the cabin — the prohibition names only electric and non-folding chairs, but the list of aids permitted in the cabin omits wheelchairs entirely; and the domestic baggage compensation standard, which sits on a 国内航空运输行李赔偿标准 tab that would not render through the reader proxy. Note also the tension between baggage rule 2.1(10), which bans any lithium-ion battery over 160 Wh, and rule 2.3(5)/12.4.5, which allows a wheelchair battery to stay installed with no watt-hour cap at all. All quotations are translated from the Chinese originals; there is no English version of any of these pages. Urumqi Air is part of the HNA group, and its feedback form is hosted on the group domain ccgn.hnair.com.", "searched_urls": [ "https://www.urumqi-air.com/", "https://www.urumqi-air.com/micro/main/help/63ef0d3d052b4c0fd18b6a55", "https://www.urumqi-air.com/micro/main/help/63ef37eeef32b80fd6a082b5", "https://www.urumqi-air.com/micro/main/help/63ef4999052b4c0fd18b6cbb", "https://www.urumqi-air.com/micro/main/help/63db6a54257effa4641ba47d", "https://www.urumqi-air.com/micro/main/help/63db6a54257effa4641ba473", "https://www.urumqi-air.com/micro/main/article/63fc5681dd43861bd8413866", "https://ccgn.hnair.com/hnair-msite/hnair-msite-h5/feedbackNote.html?airline=UQ" ] } }, { "schema_version": "1.1", "slug": "us-bangla-airlines", "name": "US-Bangla Airlines", "iata_code": "BS", "icao_code": "UBG", "country": "Bangladesh", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://usbair.com", "sources": [ { "id": "s1", "title": "Special Assistance", "url": "https://usbair.com/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Terms and Conditions — conditions of contract, baggage allowances and restricted articles", "url": "https://usbair.com/terms-and-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact (Help and contact)", "url": "https://usbair.com/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Airport Customer Support", "url": "https://usbair.com/airport-customer-support", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Prohibited Items", "url": "https://usbair.com/prohibited-items", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Bangladesh — call centre 09613713605, or the short code 13605", "number": "09613713605", "hours": null, "region": "BD", "src": [ "s3" ] }, { "label": "Bangladesh — ticketing, printed as +88 01 777 777800 to 806 (seven consecutive numbers)", "number": "+88 01777 777800", "hours": null, "region": "BD", "src": [ "s3" ] }, { "label": "Dhaka Hazrat Shahjalal International Airport — domestic terminal customer support", "number": "+880 1777 707644", "hours": null, "region": "BD", "src": [ "s4" ] }, { "label": "Dhaka Hazrat Shahjalal International Airport — international terminal customer support", "number": "+8801777777866", "hours": null, "region": "BD", "src": [ "s4" ] } ], "email": [ { "label": "Support email (the only address published; not accessibility-specific)", "address": "info@usbair.com", "src": [ "s3" ] } ], "web_form": [ { "label": "Contact Us form", "url": "https://usbair.com/contact-us", "src": [ "s3" ] } ], "relay": [], "policy_pages": [ { "label": "Special Assistance — Disability and Wheel Chair Services", "url": "https://usbair.com/special-assistance", "src": [ "s1" ] }, { "label": "Terms and Conditions — clause 8 (wheelchairs, free carriage, hold only), clause 7 (baggage liability), clause 19 (restricted and dangerous articles)", "url": "https://usbair.com/terms-and-conditions", "src": [ "s2" ] }, { "label": "Prohibited Items", "url": "https://usbair.com/prohibited-items", "src": [ "s5" ] } ], "notes": "US-Bangla publishes no disability desk, no accessibility email and no TTY or relay service — the special-assistance page simply says to contact the general hotline. Per-airport customer-support numbers are published for Dhaka (domestic +880 1777 707644, international +8801777777866), Cox's Bazar +8801777777872, Saidpur +880 1777 777846, Chattogram +880 1777 707528, Sylhet +8801777777832, Jashore +880 1777 777836 and Rajshahi +880 1777 777875. Head office: House 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212, Bangladesh." }, "policy": { "notice_hours": { "value": null, "detail": "No advance-notice deadline is published. US-Bangla says only that a wheelchair can be requested during booking, at the sales counter, or at check-in at the airport.", "src": [] }, "how_to_request": { "value": "Request a wheelchair during booking, at the sales counter, or at check-in at the airport; for anything more, phone the hotline 09613713605 / 13605", "detail": "The whole published text is: 'We strive to cater the needs of our customers with special care. You can request a wheelchair during the booking process at the sales counter or during check-in at the airport. In case of additional assistance with a special service request, please contact our hotline.' A separate 'Meet and Assist' service must be requested at booking.", "src": [ "s1" ] }, "fee_charged": { "value": false, "detail": "Conditions of contract clause 8: 'You may carry on board the articles listed below free of charge over and above your free baggage allowance', and the list includes 'A fully collapsible wheelchair and/or a pair of crutches and/or other prosthetic devices for the passenger's use provided the passenger is dependent upon them'.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published; clause 8 lists a fully collapsible wheelchair and/or a pair of crutches and/or other prosthetic devices without capping the count.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Clause 8 of the conditions of contract carries 'a fully collapsible wheelchair and/or a pair of crutches and/or other prosthetic devices for the passenger's use provided the passenger is dependent upon them' free of charge, over and above the baggage allowance. Note the wording covers a FULLY COLLAPSIBLE chair; US-Bangla publishes nothing about a rigid, non-folding manual chair.", "src": [ "s2" ] }, "cabin_stowage": { "value": false, "detail": "Explicitly not. Although the wheelchair is listed under 'Cabin Baggage Allowance', clause 8 states it 'will be carried only in the luggage hold', and repeats: 'Infant's carrying basket and wheelchairs may be used until boarding the aircraft, then will be stowed in the aircraft hold.'", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Half published. Clause 8 says 'wheelchairs may be used until boarding the aircraft, then will be stowed in the aircraft hold' — so you can keep your chair to the aircraft on departure — but US-Bangla says nothing at all about where the chair is returned to you on arrival.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a wheelchair. The generic checked-bag limit is 30 kg per piece across all fleets, but US-Bangla does not state that it applies to a mobility aid carried free under clause 8.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published. The generic checked-bag envelope is L+B+H not exceeding 158 cm (62 in) on all fleets, but US-Bangla does not apply it to mobility aids.", "src": [], "basis": null }, "notes": "Because every wheelchair is confined to the hold, US-Bangla publishes no in-cabin stowage arrangement at all, and no on-board aisle chair.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable as published — clause 8 says a wheelchair is carried only in the luggage hold, so no in-cabin stowage envelope exists for one.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Clause 19 of the conditions of contract lists, among the dangerous goods that 'shall not be carried as, within or as part of your baggage', 'Corrosives (such as mercury, acids, alkalis and wet cell batteries)'. This is US-Bangla's generic dangerous-goods list and it publishes no mobility-aid exception to it — but nor does it say the ban is aimed at wheelchairs. Ask before you book.", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published. US-Bangla says nothing about gel, AGM, sealed lead-acid or dry-cell batteries in a mobility aid, in either direction.", "src": [] }, "lithium_ion": { "value": null, "detail": "No rule for a lithium-powered wheelchair is published. The only lithium text on the site is clause 19: 'Power banks and lithium batteries are prohibited in checked baggage. Allowed only in carry-on baggage (max 20000 mAh). Use and charging onboard are not permitted' — and clause 8 requires every wheelchair to travel in the hold. US-Bangla never reconciles the two.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. US-Bangla states no watt-hour figure anywhere; its only battery limit is expressed as 20000 mAh for power banks in carry-on baggage.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published — US-Bangla gives no watt-hour limit for a battery removed from a mobility aid, and no instruction on where such a battery should travel.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The only figure on the site is the 20000 mAh cap on power banks in carry-on baggage, which is a general portable-electronics rule.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published. US-Bangla says nothing about spare wheelchair batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published. US-Bangla gives no instruction on removing, disconnecting or immobilising a mobility-aid battery.", "src": [] }, "terminals": { "value": null, "detail": "Not published — no terminal-insulation, disconnection or immobilisation requirement appears anywhere on the site.", "src": [] }, "documentation": { "value": null, "detail": "Not published. No battery spec sheet, MSDS, manufacturer's label or form is mentioned. Clause 19 cites the IATA Dangerous Goods Regulations generally and the Prohibited Items page cites 'DG Manual 6.4.2', but neither is reproduced on the site.", "src": [] } }, "allowed": { "value": null, "detail": "Nothing at all is published about a powered wheelchair or mobility scooter. Read literally, US-Bangla's own conditions leave no route for one: clause 8 requires every wheelchair to travel in the hold, while clause 19 bans wet-cell batteries as corrosives and states 'Power banks and lithium batteries are prohibited in checked baggage', with no mobility-aid exception anywhere on the site. Contact the airline before booking.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published — US-Bangla makes no reference to powered wheelchairs at all.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published — US-Bangla makes no reference to powered wheelchairs at all.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published. Clause 8's 'wheelchairs may be used until boarding the aircraft' is not qualified by chair type, but US-Bangla says nothing specific about a powered chair and nothing about where any chair is returned.", "src": [] }, "notes": "US-Bangla publishes nothing whatsoever about powered wheelchairs or mobility scooters. Anyone flying with one should get written confirmation from the airline before booking." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. US-Bangla's fleet is Boeing 737-800, Dash 8-Q400 and ATR 72-600, but it says nothing about an on-board aisle chair on any of them.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published. The special-assistance page describes only requesting a wheelchair and a paid Meet and Assist service; it does not say what help is given getting into or out of an aircraft seat.", "src": [] }, "seating": { "value": null, "detail": "Not published — no movable-armrest, bulkhead or front-row seating rule appears anywhere on the site.", "src": [] } }, "damage_liability": { "value": "Checked-baggage liability is capped at USD 20.00 per kg on international journeys and BDT 1,000.00 per kg on domestic journeys, unless a higher value is declared in advance and additional charges paid; there is no full-value or mobility-aid-specific rule", "detail": "Conditions of contract clause 7. Clause 2 requires damage or loss to be reported to US-Bangla in writing immediately on arrival — 'No complaints will be deemed valid otherwise'. Clause 7 also disclaims liability for baggage that is 'improperly or inadequately packed'. International carriage is otherwise governed by the Warsaw and Montreal Conventions (clause 1).", "src": [ "s2" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published. US-Bangla flies the Boeing 737-800, Dash 8-Q400 and ATR 72-600; the only per-aircraft figures published are cabin-bag limits (737-800: L+B+H not over 115 cm / 46 in, 7 kg; Dash 8-Q400 and ATR 72-600: 72 cm / 28 in, 7 kg), with a single checked-bag envelope of 158 cm / 62 in and 30 kg across all fleets. None of these is stated to apply to a wheelchair." }, "research": { "status": "partial", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "US-Bangla's site is fully reachable and in English, but on mobility aids it publishes only two things: a four-sentence 'Disability and Wheel Chair Services' paragraph on the special-assistance page, and clause 8 of the conditions of contract, which carries a fully collapsible wheelchair, crutches and prosthetic devices free of charge but 'only in the luggage hold', usable until boarding. There is NOTHING about powered wheelchairs, battery chemistry, watt-hours, removal, terminals, spares, advance notice, on-board aisle chairs, transfer assistance or accessible seating. Two published rules should worry a power-chair user and need confirming with the airline in writing: clause 19 lists 'wet cell batteries' among corrosives that shall not be carried as or within baggage, and states 'Power banks and lithium batteries are prohibited in checked baggage. Allowed only in carry-on baggage (max 20000 mAh)' — while clause 8 requires every wheelchair to travel in the hold. No mobility-aid exception is published anywhere. The Prohibited Items page carries its three lists only as images (captioned 'Ref: DG Manual 6.4.2'), so their contents cannot be read as text. US-Bangla flies only within Asia and to the Middle East, so no US DOT Complaints Resolution Official page is required or published. Contacts are generic: one hotline, one info@ address, per-airport phone numbers, and no disability desk.", "searched_urls": [ "https://usbair.com/", "https://usbair.com/special-assistance", "https://usbair.com/terms-and-conditions", "https://usbair.com/prohibited-items", "https://usbair.com/your-baggage-info", "https://usbair.com/contact-us", "https://usbair.com/airport-customer-support", "https://usbair.com/travel-requirements", "https://usbair.com/sky-star-faq" ] } }, { "schema_version": "1.1", "slug": "utair", "name": "UTair", "iata_code": "UT", "icao_code": "UTA", "country": "Russian Federation", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.utair.ru", "sources": [ { "id": "s1", "title": "Как перевезти кресло-коляску (How to carry a wheelchair) — utair.ru, Internet Archive snapshot 2026-03-13", "url": "https://web.archive.org/web/20260313073031/https://www.utair.ru/support/7/kak_perevezti_kreslo_kolyasku", "retrieved": "2026-03-13", "kind": "official" }, { "id": "s2", "title": "Сообщите нам, если требуется наша помощь (Tell us if you need our help) — utair.ru, Internet Archive snapshot 2026-03-13", "url": "https://web.archive.org/web/20260313080023/https://www.utair.ru/support/7/vazhno_znat_soobshite_nam_esli_trebuetsya_nasha_pomosh", "retrieved": "2026-03-13", "kind": "official" }, { "id": "s3", "title": "Как получить сопровождение в аэропорту (How to get assistance at the airport) — utair.ru, Internet Archive snapshot 2026-03-13", "url": "https://web.archive.org/web/20260313074212/https://www.utair.ru/support/7/kak_polychit_soprovoghdenie_v_aeroporty", "retrieved": "2026-03-13", "kind": "official" }, { "id": "s4", "title": "Какие услуги мне могут оказать на борту (What services I can be given on board) — utair.ru, Internet Archive snapshot 2026-03-13", "url": "https://web.archive.org/web/20260313080620/https://www.utair.ru/support/7/kakie_uslugi_mne_mogut_okazat_na_bortu", "retrieved": "2026-03-13", "kind": "official" }, { "id": "s5", "title": "Какие услуги мне могут оказать в аэропорту (What services I can be given at the airport) — utair.ru, Internet Archive snapshot 2026-03-13", "url": "https://web.archive.org/web/20260313072452/https://www.utair.ru/support/7/kakie_uslugi_mne_mogut_okazat_v_aeroportu", "retrieved": "2026-03-13", "kind": "official" }, { "id": "s6", "title": "Какие вещи можно перевозить бесплатно (What items can be carried free) — utair.ru, Internet Archive snapshot 2026-03-13", "url": "https://web.archive.org/web/20260313083055/https://www.utair.ru/support/7/kakie_veshi_mozhno_perevozit_besplatno", "retrieved": "2026-03-13", "kind": "official" }, { "id": "s7", "title": "Перевозка литий-ионных аккумуляторов (Carriage of lithium-ion batteries) — utair.ru, Internet Archive snapshot 2026-03-13", "url": "https://web.archive.org/web/20260313074354/https://www.utair.ru/support/3/perevozka_litii_ionnyh_akkumulyatorov", "retrieved": "2026-03-13", "kind": "official" }, { "id": "s8", "title": "Пассажирам с ограниченными физическими возможностями — section index, utair.ru, Internet Archive snapshot 2026-07-12", "url": "https://web.archive.org/web/20260712133020/https://www.utair.ru/support/7", "retrieved": "2026-07-12", "kind": "official" }, { "id": "s9", "title": "Контакты (Contacts) — utair.ru, Internet Archive snapshot 2026-06-01", "url": "https://web.archive.org/web/20260601071133/https://www.utair.ru/information/contacts/", "retrieved": "2026-06-01", "kind": "official" }, { "id": "s10", "title": "Что запрещено перевозить в багаже и ручной клади (What is banned from baggage and hand baggage) — utair.ru, Internet Archive snapshot 2026-04-21", "url": "https://web.archive.org/web/20260421070554/https://www.utair.ru/support/4/obshie_pravila_perevozki_bagazha/opasnye_veshestva_i_predmety_zapreshennye_k_perevozke_na_vseh_rejsah_utair", "retrieved": "2026-04-21", "kind": "official" }, { "id": "s11", "title": "Как летать людям на коляске: все этапы от покупки билета до окончания рейса (How wheelchair users fly) — Медиа Utair, live page", "url": "https://media.utair.ru/blog/kak-letat-lyudyam-na-kolyaske", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Power bank в самолете (Power banks on the aircraft) — lithium-battery limits, Медиа Utair, live page", "url": "https://media.utair.ru/blog/power-bank-v-samolete", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [ { "label": "Чат службы поддержки Utair — 24/7 support chat (the only channel published for reduced-mobility requests)", "detail": "Every reduced-mobility page ends with «напишите в чат службы поддержки Utair. Помощь в чате внизу страницы» — the chat widget at the foot of utair.ru pages and in the Utair app. The wheelchair article shows a quoted wait of about 10 minutes; the contacts page describes the chat as staffed 24/7. It is a text channel, but Utair does not present it as a TTY or relay service.", "src": [ "s1", "s3", "s9" ] } ], "policy_pages": [ { "label": "Как перевезти кресло-коляску — how to carry a wheelchair (live page on utair.ru)", "url": "https://www.utair.ru/support/7/kak_perevezti_kreslo_kolyasku", "src": [ "s1" ] }, { "label": "Пассажирам с ограниченными физическими возможностями — the whole reduced-mobility help section (live page on utair.ru)", "url": "https://www.utair.ru/support/7", "src": [ "s8" ] }, { "label": "Same wheelchair article, Internet Archive snapshot 13 Mar 2026 — readable if utair.ru blocks you", "url": "https://web.archive.org/web/20260313073031/https://www.utair.ru/support/7/kak_perevezti_kreslo_kolyasku", "src": [ "s1" ] }, { "label": "Как летать людям на коляске — Utair's own step-by-step wheelchair guide (LIVE and readable from outside Russia)", "url": "https://media.utair.ru/blog/kak-letat-lyudyam-na-kolyaske", "src": [ "s11" ] } ], "notes": "Utair publishes NO accessibility telephone number and no special-assistance email — every reduced-mobility request goes through the 24/7 support chat on utair.ru or in the app. The contacts page keeps its call-centre numbers behind a JavaScript accordion that the Internet Archive did not capture, so no number is transcribed here rather than guessed. The postal address given is ПАО «Авиакомпания «ЮТэйр», 628408, Сургут, аэропорт, Tyumen Region, Russia. www.utair.ru and utair.ru still return HTTP 401 to every request, directly and through a reader proxy, so the booking site was read from Internet Archive snapshots — but Utair's own media subdomain, media.utair.ru, IS reachable and is used here for the live pages." }, "policy": { "notice_hours": { "value": 72, "detail": "Utair's own live guide (read 29 Jul 2026): tell the airline what you need when booking — «не позднее чем за 12 часов до вылета в будние дни. Если рейс запланирован на выходные, предупредить авиакомпанию нужно за 72 часа до вылета» — 12 h for a weekday flight, 72 h for a weekend flight, so 72 h is the strictest published figure. Also: on-board aisle chair 12 h, shoulder restraint belts 48 h, stretcher 12 h weekdays / 72 h weekends. No separate deadline is published for approving carriage of the chair itself.", "src": [ "s11", "s3", "s4" ] }, "how_to_request": { "value": "Buy the ticket, then write to the Utair support chat (foot of utair.ru or in the app) giving the passenger's name, ticket or booking number, the chair's dimensions, whether it is manual or powered, the battery type and watt-hour rating, and the assistance you need", "detail": "For a folding chair Utair asks for length, width and height folded; for a rigid chair the actual dimensions. The assistance list it expects: taken to the aircraft in a wheelchair, help up or down the aircraft steps and getting seated, an on-board wheelchair for moving about the cabin, shoulder restraint belts.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "«Кресла-коляски и другие вспомогательные устройства, которыми маломобильные пассажиры пользуются в путешествии, Utair перевозит бесплатно» — Utair carries wheelchairs and other assistive devices free. The airport assistance services (escort to the aircraft, help on the steps, help getting seated) are also stated to be free. Confirmed on Utair's live guide, 29 Jul 2026: «Инвалидная коляска перевозится бесплатно — сверх нормы багажа».", "src": [ "s1", "s3", "s6", "s11" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. Utair lists the aids carried free — crutches, walking sticks, walking frames, rollators and a folding wheelchair — without capping how many.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Carried free: «костыли, трости, ходунки, роллаторы, складное кресло-коляска». They may be checked in or taken into the cabin. A manual chair is booked in as baggage at check-in, or kept by the passenger as far as the aircraft steps.", "src": [ "s1", "s6" ] }, "cabin_stowage": { "value": true, "detail": "«В салоне самолета можно перевозить только складные кресла-коляски и иные вспомогательные устройства, вес и габариты которых не превышают параметров ручной клади» — only folding chairs and other aids within Utair's hand-baggage weight and size limits may go in the cabin, stowed on the overhead shelf or under the seat in front.", "src": [ "s1", "s6" ] }, "gate_delivery": { "value": true, "detail": "One of two options Utair offers: «оставаться в своем кресле-коляске до трапа самолета, а у трапа передать его в багаж … Коляску вернут у выхода из самолета» — stay in your own chair as far as the aircraft steps, hand it over there, and it is given back at the aircraft exit. The alternative is to check it at the desk and use an airport chair. Live guide, 29 Jul 2026: ask at the check-in desk for the «К трапу» (to-the-steps) tag.", "src": [ "s1", "s11" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a wheelchair. A folding chair carried in the cabin must be within Utair's hand-baggage weight, which the wheelchair article does not restate.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair dimensions are published — Utair instead asks for the chair's dimensions (folded and unfolded) when approving carriage.", "src": [], "basis": null }, "notes": "Utair recommends handing the chair over packed, to prevent damage in transit. At the airport, staff can also lend a wheelchair if a passenger's own chair is delayed, lost or damaged in the hold.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No figures are given: the only rule is that the folded chair must not exceed Utair's hand-baggage weight and size parameters, and that it goes on the overhead shelf or under the seat in front.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Utair's wheelchair article gives one rule for every «аккумуляторная батарея» without distinguishing chemistry, and says nothing about spillable batteries, upright carriage or leak-proof packaging.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published as a category. Utair only states the general rule that a battery-powered chair goes in the hold with the battery securely fastened and the terminals protected and insulated; it does not name gel, AGM, sealed lead-acid or dry cells.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "Accepted, subject to prior agreement via the support chat. Utair's lithium article bans lithium-ion batteries over 160 Wh from both hold and cabin but expressly excepts «мобильные средства передвижения — кресла-коляски с электроприводом, которыми пользуются пассажиры с ограниченной подвижностью». Still live on 29 Jul 2026: «Максимально допустимая емкость устройства не более 160 Вт/ч. Есть исключения: мобильные средства передвижения пассажиров с ограниченной подвижностью… более 160 Втч». Requirements follow ICAO Doc 9284.", "src": [ "s1", "s7", "s12" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No cap is published for a battery that stays in the chair. Utair's general ban on lithium-ion over 160 Wh in both hold and cabin expressly does not apply to electric wheelchairs used by reduced-mobility passengers, and no wheelchair figure is given in its place.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "For a folding chair with a removable lithium-ion battery the battery must be taken out and carried separately, under the seat in front. Mandatory conditions: terminals protected against short circuit, the battery protected from damage, and «энергоемкость батареи не превышает 300 Вт·ч» — energy not exceeding 300 Wh.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchairs. Utair's general portable-electronics rule — still live on 29 Jul 2026 — allows up to 20 batteries of 100 Wh or less, at most two of 100-160 Wh per passenger, cabin only, and anything above 160 Wh must be handled as declared dangerous goods; but Utair does not apply that rule to a mobility-aid battery.", "src": [ "s12" ] }, "spares_allowed": { "value": null, "detail": "Not published. Utair says nothing about spare batteries for a wheelchair; its 100-160 Wh, two-per-passenger limit (live 29 Jul 2026) is a general portable-electronics allowance and is not stated to apply here.", "src": [ "s12" ] }, "removal_required": { "value": false, "detail": "Not for a powered chair travelling in the hold — the battery stays fastened in the chair with terminals protected and insulated. But a FOLDING chair taken into the cabin that has a removable lithium-ion battery must have the battery removed and carried under the seat in front, at no more than 300 Wh.", "src": [ "s1" ] }, "terminals": { "value": "Battery securely fastened in the chair, terminals protected and insulated against short circuit; the passenger should carry a set of keys or tools for disconnecting and reconnecting the terminals", "detail": "«Пассажирам, использующим кресло-коляску с электрическим приводом, следует иметь при себе набор ключей для отсоединения и присоединения клемм аккумулятора» — airport staff responsible for helping reduced-mobility passengers can help if needed.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "No document is demanded. Utair asks only that the support-chat request state the chair's dimensions, whether it is manual or powered, and the battery's presence, type and watt-hours; it cites ICAO Doc 9284 as the governing standard but does not require a spec sheet, MSDS or manufacturer's label.", "src": [] } }, "allowed": { "value": "conditional", "detail": "«Электроколяски на аккумуляторных батареях перевозятся в багажном отсеке при условии, что батарея надежно закреплена, ее клеммы защищены и изолированы от коротких замыканий» — powered chairs travel in the hold provided the battery is securely fastened with terminals protected and insulated, and they are checked in at check-in. Carriage must be agreed with the airline in advance via the support chat, quoting the battery's type and watt-hours.", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a powered wheelchair.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair dimensions are published; Utair asks for the chair's dimensions when approving carriage instead.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Unclear. The general part of the article offers a choice — hand the chair over at check-in, or stay in it to the aircraft steps and get it back at the aircraft exit — but the powered-chair section then says «такие кресла-коляски оформляются в багаж при регистрации на рейс» and that the departure airport will provide a substitute chair to take you to the aircraft. Utair does not say whether the aircraft-door option is open to a powered chair.", "src": [] }, "notes": "Utair recommends checking a powered chair in packed, to prevent damage in transit, and tells powered-chair users to bring their own spanners for the battery terminals. All requirements are stated to follow ICAO Doc 9284 AN/905." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "«Предоставить кресло-коляску для передвижения по салону (запрос нужно отправить в авиакомпанию за 12 часов до вылета)» — an on-board wheelchair for moving about the cabin is provided if requested at least 12 hours before departure. Utair does not say which aircraft carry one. Live guide, 29 Jul 2026: «специальная узкая бортовая коляска, которая проходит между креслами… Ее предоставят, если сообщить… не позднее, чем за 12 часов до вылета».", "src": [ "s3", "s4", "s11" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. Utair only says cabin staff will help you visit the lavatory and return to your seat if you are travelling without a companion.", "src": [] }, "transfer_assistance": { "value": true, "detail": "On the ground: escort from the check-in desk, help with the aircraft steps or an ambulift, and «разместить в пассажирском кресле перед вылетом» — being settled into the aircraft seat before departure, and helped out of the cabin (including in a wheelchair) on arrival. On board: help stowing hand baggage, and help visiting the lavatory and returning to the seat if you have no companion.", "src": [ "s3", "s4", "s5" ] }, "seating": { "value": "Ordinary passenger seats, never at an emergency exit; window (away from exits), aisle-side, near the forward door or near the lavatory are the seats used, a companion is always seated alongside, and shoulder restraint belts can be requested 48 h ahead", "detail": "Utair's live guide, read 29 Jul 2026: «Людей с ограниченной мобильностью размещают в стандартных пассажирских креслах… у иллюминатора, кроме мест возле аварийного выхода; ближе к проходу; недалеко от входной двери самолета; рядом с туалетом»; «Места у аварийных выходов запрещены»; «Если пассажир летит с сопровождающим, авиакомпания обязательно посадит их рядом»; «Utair предоставляет плечевые удерживающие ремни по запросу – его следует отправить за 48 часов до вылета». No movable-armrest claim is made.", "src": [ "s11" ] } }, "damage_liability": { "value": null, "detail": "Not published on the reduced-mobility pages. The only thing Utair says about damage to a chair is a recommendation to hand it over packed; airports can lend a replacement chair if your own is damaged, lost or delayed. No full-value rule and no Montreal Convention figure is given for mobility aids.", "src": [] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published for any Utair aircraft type. Utair instead asks for the chair's folded and unfolded dimensions in the support-chat request and approves carriage case by case." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "ru", "notes": "SOURCE STATUS (re-checked 29 July 2026) — the booking site www.utair.ru / utair.ru still answers HTTP 401 Unauthorized to every request, direct and through the r.jina.ai reader proxy, which looks like geo-blocking rather than an outage, so the ten utair.ru citations remain Internet Archive snapshots (13 March 2026 for the substantive pages, 12 July 2026 for the section index, 1 June 2026 for contacts, 21 April 2026 for the dangerous-goods list). Utair's own media subdomain media.utair.ru is NOT blocked, and two live Utair pages read on 29 July 2026 are now cited: the step-by-step wheelchair guide (s11) and the lithium/power-bank rules (s12). They confirm free carriage of the chair above the baggage allowance, gate return with the «К трапу» tag, the 12 h on-board aisle chair, the 160 Wh general lithium ceiling with an express exception for powered wheelchairs, and — new since the last pass — the seating rules and a general advance-notice deadline of 12 h on weekdays / 72 h for a weekend flight. A human inside Russia should still re-read the utair.ru support pages before relying on this record. Two further things to re-check. (1) There is no published deadline for approving carriage of a powered wheelchair at all — the 12 h / 48 h / 72 h figures in notice_hours belong to the on-board aisle chair, shoulder belts and stretchers respectively, so notice_hours is left null. (2) Utair bans lithium-ion batteries from checked baggage as a blanket safety measure (citing Rosaviatsiya recommendation IB No. 14) and bans anything over 160 Wh from hold and cabin alike — yet a powered wheelchair goes into the hold with its battery installed, and the over-160 Wh ban expressly excepts wheelchairs. The two rules sit in different articles and Utair never reconciles them. Utair also publishes no accessibility phone number or email whatsoever: the support chat is the single channel.", "searched_urls": [ "https://www.utair.ru/", "https://utair.ru/", "https://web.archive.org/web/20260712133020/https://www.utair.ru/support/7", "https://web.archive.org/web/20260313073031/https://www.utair.ru/support/7/kak_perevezti_kreslo_kolyasku", "https://web.archive.org/web/20260313080023/https://www.utair.ru/support/7/vazhno_znat_soobshite_nam_esli_trebuetsya_nasha_pomosh", "https://web.archive.org/web/20260313074212/https://www.utair.ru/support/7/kak_polychit_soprovoghdenie_v_aeroporty", "https://web.archive.org/web/20260313080620/https://www.utair.ru/support/7/kakie_uslugi_mne_mogut_okazat_na_bortu", "https://web.archive.org/web/20260313072452/https://www.utair.ru/support/7/kakie_uslugi_mne_mogut_okazat_v_aeroportu", "https://web.archive.org/web/20260313083055/https://www.utair.ru/support/7/kakie_veshi_mozhno_perevozit_besplatno", "https://web.archive.org/web/20260313074354/https://www.utair.ru/support/3/perevozka_litii_ionnyh_akkumulyatorov", "https://web.archive.org/web/20260421070554/https://www.utair.ru/support/4/obshie_pravila_perevozki_bagazha/opasnye_veshestva_i_predmety_zapreshennye_k_perevozke_na_vseh_rejsah_utair", "https://web.archive.org/web/20260601071133/https://www.utair.ru/information/contacts/", "https://web.archive.org/web/20240221005725/https://www.utair.ru/information/transport-regulations/obshchie-pravila-perevozki/part4/5-2-normy-besplatnogo-provoza-bagazha-/", "https://www.utair.ru/support/7", "https://www.utair.ru/support/7/kak_perevezti_kreslo_kolyasku", "https://www.utair.ru/information/contacts/", "https://www.utair.ru/robots.txt", "https://m.utair.ru/", "https://m.utair.ru/support/7/kak_perevezti_kreslo_kolyasku", "https://utair.com/support/7/kak_perevezti_kreslo_kolyasku", "https://media.utair.ru/", "https://media.utair.ru/sitemap.xml", "https://media.utair.ru/blog/kak-letat-lyudyam-na-kolyaske", "https://media.utair.ru/blog/power-bank-v-samolete", "https://media.utair.ru/blog/chto-mozhno-brat-v-ruchnuyu-klad-besplatno", "https://favt.gov.ru/", "https://mintrans.gov.ru/" ] } }, { "schema_version": "1.1", "slug": "uzbekistan-airways", "name": "Uzbekistan Airways", "iata_code": "HY", "icao_code": "UZB", "country": "Uzbekistan", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.uzairways.com", "sources": [ { "id": "s1", "title": "Carriage of Special Equipment", "url": "https://www.uzairways.com/en/carriage-special-equipment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passengers carrier contract (cabin baggage and mobility devices)", "url": "https://www.uzairways.com/en/passengers-carrier-contract", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restrictions on baggage — dangerous goods permitted in baggage table", "url": "https://www.uzairways.com/en/restrictions-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Passengers with limitation of life activity (Uzbekistan Airways press centre, 3 December 2021)", "url": "https://www.uzairways.com/en/press-center/news/passengers-limitation-life-activity", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Order a wheelchair — additional services issue", "url": "https://auxiliary.uzairways.com/en/?aux=wheelchair", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact us (contact form with a \"Special services\" subject)", "url": "https://www.uzairways.com/en/contact-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Перевозка специального оборудования (Russian version of Carriage of Special Equipment)", "url": "https://www.uzairways.com/ru/perevozka-specialnogo-oborudovaniya", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Uzbekistan — Uzbekistan Airways contact centre (24/7)", "number": "+998 78 140 02 00", "hours": "Every day, 24/7", "region": "UZ", "src": [ "s6" ] } ], "email": [], "web_form": [ { "label": "Order a wheelchair (additional services — enter ticket number and surname)", "url": "https://auxiliary.uzairways.com/en/?aux=wheelchair", "src": [ "s5" ] }, { "label": "Contact form — choose the \"Special services\" subject", "url": "https://www.uzairways.com/en/contact-us", "src": [ "s6" ] } ], "relay": [], "policy_pages": [ { "label": "Carriage of Special Equipment (electric wheelchairs)", "url": "https://www.uzairways.com/en/carriage-special-equipment", "src": [ "s1" ] }, { "label": "Passengers carrier contract — cabin baggage and mobility devices", "url": "https://www.uzairways.com/en/passengers-carrier-contract", "src": [ "s2" ] }, { "label": "Restrictions on baggage — dangerous goods table (wheelchair battery rows)", "url": "https://www.uzairways.com/en/restrictions-baggage", "src": [ "s3" ] } ], "notes": "There is no dedicated disability desk. The airline's own \"Special services\" page (uzairways.com/en/company-services) is empty — \"Information for this section is being prepared.\" The 24/7 contact centre, the online \"Order a wheelchair\" service and the contact form's \"Special services\" subject are the only accessibility channels published." }, "policy": { "notice_hours": { "value": 48, "detail": "The airline's own press-centre page states that its special services (escort and assistance at the departure/arrival airport, transport of passengers unable to move independently by wheelchair or autolift to/from the aircraft, priority boarding, pillows and blankets, accompanied disembarkation, personal meeting on arrival) \"are provided upon request, issued within the specified timeframe when booking and arranging transportation 48 hours before the flight\". Published 3 December 2021; it is the only deadline the airline states.", "src": [ "s4" ] }, "how_to_request": { "value": "Request when booking, via the online \"Order a wheelchair\" additional-services page, or through the website contact form under the \"Special services\" subject; contact centre +998 78 140 02 00 (24/7)", "detail": "Special services are \"provided upon request, issued… when booking and arranging transportation 48 hours before the flight\". The auxiliary site has an \"Order a wheelchair\" service that takes a ticket number and surname, and the contact form on uzairways.com offers \"Special services\" as a request subject.", "src": [ "s4", "s5", "s6" ] }, "fee_charged": { "value": false, "detail": "A folding wheelchair \"may be carried in the aircraft cabin only if there is space for its safe storage. If such space is not available, the wheelchair may be checked in as checked baggage at no additional charge.\" Mobility devices are listed among the items a passenger may bring into the cabin in addition to the free carry-on allowance.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published; Uzbekistan Airways does not state how many mobility devices a passenger may carry free of charge.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "In addition to the free carry-on allowance a passenger may bring into the cabin \"devices for a passenger with reduced mobility to move independently during the flight (crutches or walkers or canes or rollators etc.). Such a device may be a folding wheelchair, which may be carried in the aircraft cabin only if there is space for its safe storage. If such space is not available, the wheelchair may be checked in as checked baggage at no additional charge.\"", "src": [ "s2" ] }, "cabin_stowage": { "value": "conditional", "detail": "A folding wheelchair \"may be carried in the aircraft cabin only if there is space for its safe storage\"; if not, it is checked free of charge. Cabin space is therefore not guaranteed.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published; the airline does not say where a checked wheelchair is returned. Its press-centre list of services mentions wheelchair or autolift transport to and from the aircraft, but not delivery of the passenger's own chair at the aircraft door.", "src": [ "s4" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. The general baggage rule is that a piece over 158 cm in the sum of three dimensions and over 32 kg \"shall be accepted for transportation only as a cargo\", but the airline does not state that this applies to mobility aids.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published. (The general oversize threshold on the special-equipment page is 158 cm in the sum of three dimensions / 32 kg, above which an item is carried only as cargo — the airline does not apply it to mobility aids.)", "src": [ "s1" ], "basis": null }, "notes": "The in-cabin folding-wheelchair allowance depends on there being space for safe storage on the day; otherwise the chair is checked free of charge.", "cabin_stowage_dimensions": { "height_cm": 23, "width_cm": 40, "length_cm": 55, "basis": "cabin_stowage", "detail": "Cabin allowance list: \"a baby travel cradle or folding wheelchair with the sum of three dimensions no greater than 118 cm (55 x 40 x 23 cm)\". Recorded as length 55 cm, width 40 cm, height 23 cm in the airline's own order.", "src": [ "s2" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "The dangerous-goods table row \"Wheelchairs or other mobile devices powered by spill-type batteries (see clause 6.3.1.3)\" is marked: aircraft commander must be notified — YES; allowed in hand luggage — NO; allowed in checked baggage — YES; permission of the carrier(s) required — YES. No packaging instructions are published for spillable batteries.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "\"Wheelchairs with solid / not occurring [non-spillable] elements of electric batteries are accepted for carriage if the batteries are disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery itself is securely attached to the wheelchair\" — as checked baggage, and only with the carrier's prior consent. The DG table row for non-spillable, NiMH and dry batteries records: commander notified YES, hand luggage NO, checked baggage YES, carrier permission YES.", "src": [ "s1", "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "The DG table row \"Wheelchairs and other similar devices powered by lithium-ion batteries, the design of which does not provide reliable protection of the battery(s)\" is marked: commander notified — YES; allowed in hand luggage — YES; allowed in checked baggage — NO; permission of the carrier(s) required — YES. So such a battery must travel in the cabin, with prior approval.", "src": [ "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Uzbekistan Airways states watt-hour limits (100 Wh, 160 Wh) only for portable electronic devices, portable medical devices, power banks and spare batteries — never for mobility aids — so no cap has been recorded.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; the airline sets no watt-hour limit for a wheelchair battery removed into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published; the airline sets no watt-hour limit for a spare wheelchair battery.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The airline's general figures — maximum 15 spare batteries up to 100 Wh per person, and a maximum of two spares over 100 Wh and up to 160 Wh — are written for portable electronic and portable medical devices, not for wheelchair batteries, and have not been imported.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Required for lithium-ion chairs \"the design of which does not provide reliable protection of the battery(s)\": the DG table bars those from checked baggage and permits them in hand luggage, i.e. the battery travels in the cabin. Chairs with non-spillable batteries may keep the battery attached provided it is disconnected and the terminals insulated.", "src": [ "s3", "s1" ] }, "terminals": { "value": true, "detail": "Chairs are accepted \"if the batteries are disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery itself is securely attached to the wheelchair\".", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published. Prior consent of the carrier is required, but the airline names no battery specification sheet, MSDS, manufacturer label or form.", "src": [] } }, "allowed": { "value": "conditional", "detail": "\"Wheelchairs with the electric motors for the transport of sick and other battery-powered mobility aids are accepted for carriage as checked baggage only with the prior consent of the carrier.\" The airline's dangerous-goods table marks \"the permission of the carrier(s) is required\" = YES and \"the aircraft commander must be notified\" = YES for every powered-wheelchair category.", "src": [ "s1", "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published for powered wheelchairs.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published; the airline does not say whether a powered chair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "notes": "Powered chairs are checked baggage only and only with the carrier's prior consent; a lithium-ion chair whose battery is not reliably protected by design must have the battery carried in the cabin." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. The airline lists wheelchair or autolift transport to and from the aircraft but says nothing about an on-board aisle chair.", "src": [ "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published; no accessible-lavatory information appears anywhere on the airline's site.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Published services include \"transportation of passengers unable to move independently in a wheelchair / autolift to / from the aircraft\", \"escort and assistance at the airport of departure / arrival\", priority boarding, \"provision of pillows and blankets\", \"accompanied disembarkation after the departure of other passengers\" and a \"personal meeting at the airport of arrival\".", "src": [ "s4" ] }, "seating": { "value": null, "detail": "Not published; no seating policy (movable armrests, bulkhead rows, free seat allocation) for passengers with reduced mobility is stated.", "src": [] } }, "damage_liability": { "value": null, "detail": "Nothing published specific to mobility aids. The contract of carriage sets only claim deadlines: on international carriage a written claim for damaged or short baggage must be made \"immediately, but not later than 7 days from the date of receipt of the baggage\"; on domestic carriage within six months; lawsuits within two years.", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Uzbekistan Airways has no single accessibility page: its \"Special services\" page (uzairways.com/en/company-services) reads \"Information for this section is being prepared.\" The usable rules are scattered across three pages — Carriage of Special Equipment (electric chairs need the carrier's prior consent, batteries disconnected and terminals insulated), the Passengers carrier contract (free in-cabin folding chair subject to space, otherwise checked free; 55 x 40 x 23 cm) and the dangerous-goods table in Restrictions on baggage (which is where the spillable / non-spillable / lithium-ion wheelchair rows live). NO watt-hour limit is published for wheelchair batteries — the 100 Wh and 160 Wh figures on the site are for portable electronics, power banks and spare batteries and must not be read as chair limits. The 48-hour notice figure comes from the airline's own press-centre item of 3 December 2021, the only place the airline states a deadline; a human should confirm it is still current. Uzbekistan Airways serves New York JFK but no DOT Part 382 Complaints Resolution Official or disability-assistance page was found on any uzairways.com domain. The Russian-language pages carry the same wording as the English ones.", "searched_urls": [ "https://www.uzairways.com/en", "https://www.uzairways.com/en/carriage-special-equipment", "https://www.uzairways.com/ru/perevozka-specialnogo-oborudovaniya", "https://www.uzairways.com/en/passengers-carrier-contract", "https://www.uzairways.com/en/passengers-carrier-rules-0", "https://www.uzairways.com/en/restrictions-baggage", "https://www.uzairways.com/en/baggage", "https://www.uzairways.com/en/company-services", "https://www.uzairways.com/en/press-center/news/passengers-limitation-life-activity", "https://www.uzairways.com/en/frequently-asked-questions", "https://www.uzairways.com/en/free-baggage-allowance-class-service", "https://www.uzairways.com/en/contact-us", "https://www.uzairways.com/en/pravila-passazhirskikh", "https://auxiliary.uzairways.com/en/?aux=wheelchair" ] } }, { "schema_version": "1.1", "slug": "vietjet", "name": "Vietjet", "iata_code": "VJ", "icao_code": "VJC", "country": "Vietnam", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.vietjetair.com/", "sources": [ { "id": "s1", "title": "Special Services — wheelchair service (WCHR/WCHS/WCHC), blind, deaf, medical clearance", "url": "https://www.vietjetair.com/en/pages/special-services-1602000622129", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability", "url": "https://www.vietjetair.com/en/pages/baggage-service-1608369253127", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Dịch vụ đặc biệt (Special Services, Vietnamese)", "url": "https://www.vietjetair.com/vi/pages/dich-vu-dac-biet-1601999003316", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Vietjet Contact Center (1900 1886) — wheelchair, meet-and-assist and pet bookings", "number": "+84 19001886", "hours": null, "region": "VN", "src": [ "s1" ] } ], "email": [], "web_form": [], "relay": [], "policy_pages": [ { "label": "Special Services (wheelchair assistance)", "url": "https://www.vietjetair.com/en/pages/special-services-1602000622129", "src": [ "s1" ] }, { "label": "Baggage — wheelchairs, mobility aids and lithium batteries", "url": "https://www.vietjetair.com/en/pages/baggage-service-1608369253127", "src": [ "s2" ] }, { "label": "Dịch vụ đặc biệt (Vietnamese)", "url": "https://www.vietjetair.com/vi/pages/dich-vu-dac-biet-1601999003316", "src": [ "s3" ] } ], "notes": "Vietjet publishes no accessibility email address, no assistance web form and no TTY/relay channel. Everything goes through a Vietjet ticketing office or the Contact Center. The English contact-us page is a JavaScript shell that did not render; the only phone number printed in readable page text is the Contact Center number quoted on the Special Services page. Do not confuse Vietjet (VJ, vietjetair.com) with Thai Vietjet Air (VZ, th.vietjetair.com), which is a separate carrier with its own policy." }, "policy": { "notice_hours": { "value": 24, "detail": "\"Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Contact center.\" The Vietnamese page repeats the same 24-hour deadline (\"đặt dịch vụ xe lăn trước 24 tiếng so với giờ khởi hành dự kiến\"). No longer lead time is published for a powered chair.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Book wheelchair assistance at least 24 h before departure through a Vietjet ticketing office or the Contact Center (+84) 19001886", "detail": "Wheelchair service must be requested via a Vietjet ticketing office or the Contact Center. Note two acceptance conditions: \"the maximum number of passengers requiring wheelchair on each flight is limited\", and a WCHS or WCHC passenger is accepted only when travelling with a companion aged 18+ who is healthy enough to help them up/down the aircraft steps and on board. Vietjet also tells mobility-aid users to \"contact Vietjet to understand the specific rules\" before flying.", "src": [ "s1", "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "\"Baby strollers, wheelchairs and mobility aids will be transported free of charge.\" (The separate Meet and Assist / SKY MATE product is a paid add-on and is not the wheelchair service.)", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published. Vietjet says wheelchairs and mobility aids travel free of charge but never states how many devices per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Baby strollers, wheelchairs and mobility aids will be transported free of charge.\" Wheelchairs are listed under \"Items with conditional transport\" and are accepted as checked baggage.", "src": [ "s2" ] }, "cabin_stowage": { "value": null, "detail": "Genuinely unclear on Vietjet's own page. Section 5 \"Wheelchairs and mobility aids\" lists a \"Condition for carry-on baggage transport\" — but the two conditions given are about the BATTERY (removable lithium-ion, or a design that does not adequately protect the battery), which reads as the battery going into the cabin rather than the chair. Vietjet nowhere says a folding manual chair may be stowed in the cabin.", "src": [ "s2" ] }, "gate_delivery": { "value": null, "detail": "Not published. Vietjet says nothing about where a checked wheelchair is handed over or returned — neither the aircraft door nor the baggage belt is mentioned.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to mobility aids is published. Vietjet's general rule is \"No baggage exceeding 32kg will be accepted for health and safety reasons\", but it does not say whether a wheelchair counts against that.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. Vietjet gives general checked-baggage limits (standard 119 x 119 x 81 cm; oversized up to 200 x 119 x 81 cm) but states no maximum wheelchair size and does not say the general limits apply to a mobility aid carried free of charge.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published. Carry-on baggage must fit under the seat in front or in the overhead compartment, but no in-cabin wheelchair stowage envelope is given.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not clearly published. Vietjet lists \"wet-cell\" among the battery types acceptable for a checked mobility aid, but does not distinguish spillable from non-spillable wet cells and publishes none of the usual spillable-battery handling rules (upright stowage, spill-resistant vent caps, absorbent packaging).", "src": [] }, "non_spillable": { "value": true, "detail": "Listed as acceptable for transport as checked baggage: \"Batteries used for wheelchairs and mobility aids are wet-cell, non-spill, nickel metal hydride batteries, dry batteries\". No further handling conditions are published.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion mobility-aid batteries are accepted: a chair with a lithium-ion battery may go as checked baggage, but \"detachable lithium batteries and power banks are only accepted in carry-on baggage (not in checked baggage)\", so a removable battery must travel with you in the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. Vietjet's watt-hour table (<=100 Wh, >100-160 Wh, >160 Wh) is a general portable-electronics and power-bank table; it is not stated to apply to mobility aids, and the separate \"Wheelchairs and mobility aids\" section gives no Wh figure at all.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Vietjet requires a detachable lithium battery to be carried in the cabin but states no watt-hour ceiling for a mobility-aid battery. Do not assume the >160 Wh prohibition in the general electronics table applies — Vietjet does not say it does.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published. No spare-battery watt-hour limit is given for mobility aids.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The \"up to 10 spare batteries\" (<=100 Wh) and \"up to 2 spare batteries\" (>100-160 Wh) figures in Vietjet's table are general portable-electronics limits and must not be read as a mobility-aid allowance.", "src": [] }, "removal_required": { "value": "conditional", "detail": "Depends on the battery: a mobility aid whose batteries are \"removable Lithium-ion batteries\" or which \"do not have the proper design for battery protection\" falls under Vietjet's carry-on condition, and \"detachable lithium batteries... are only accepted in carry-on baggage (not in checked baggage)\". A properly protected, non-detachable battery may stay with the checked chair.", "src": [ "s2" ] }, "terminals": { "value": null, "detail": "Not published. Vietjet's wheelchair and mobility-aid section says nothing about insulating or taping terminals, disconnecting the battery or immobilising the chair.", "src": [] }, "documentation": { "value": null, "detail": "Not published. No battery spec sheet, MSDS, UN 38.3 certificate or manufacturer label is listed as required for a mobility-aid battery.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Accepted subject to battery-type conditions, and Vietjet requires a case-by-case check: \"To get transported as carry-on or checked baggage, wheelchairs and mobility aids are required to meet some special terms of temperature, pressure tolerance, etc. Before a flight, passengers should contact Vietjet to understand the specific rules for wheelchairs and mobility aids.\"", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to powered wheelchairs is published; \"No baggage exceeding 32kg will be accepted\" is a general checked-baggage rule.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published. No maximum powered-wheelchair dimensions and no hold-door figures are given for Vietjet's A320/A321/A330 fleet.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Vietjet does not say whether a powered chair is taken at the counter or the gate, or where it is returned.", "src": [] }, "notes": "Vietjet explicitly tells mobility-aid users to contact the airline before the flight for the specific rules — the published pages do not contain enough detail to plan a powered-chair journey." }, "onboard": { "onboard_wheelchair": { "value": false, "detail": "Explicitly refused: for passengers requiring a wheelchair for the cabin (WCHC), \"We do not provide wheelchair equipment on board\". The Vietnamese page says the same — carriage is only accepted for a passenger who accepts that there is no assistive equipment in the cabin.", "src": [ "s1", "s3" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. With no on-board wheelchair, Vietjet says nothing about lavatory access for a passenger who cannot walk.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Materially restricted. A WCHS passenger (cannot manage steps) is \"accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS\". A WCHC passenger (completely immobile) is carried only \"if passengers agree with the condition\" of being handled as WCHS — with that companion and no on-board wheelchair. The Vietnamese page adds the companion is for stairs \"at airports without a lift vehicle\". Wheelchair passengers per flight are capped.", "src": [ "s1", "s3" ] }, "seating": { "value": null, "detail": "Not published. Vietjet says disabled, elderly and pregnant passengers \"are served with priority at Vietjet ticketing offices, airport and onboard\", but publishes nothing about movable armrests, bulkhead seats or exit-row restrictions for wheelchair users.", "src": [] } }, "damage_liability": { "value": "1,288 SDR per passenger for checked and carry-on baggage; partial damage paid on a fixed VND tariff (e.g. broken wheel 150,000 VND)", "detail": "\"The liability limit for compensation for loss, shortage, or damage to checked baggage and carry-on baggage is 1,288 Special Drawing Rights (SDR) per passenger.\" Partial damage is compensated on a fixed schedule (broken handle/wheel/zipper 150,000 VND, cracked/dented 300,000 VND, broken base 200,000 VND) and \"passengers are responsible for proving the actual damage\". No mobility-aid full-value rule is published.", "src": [ "s2" ] }, "aircraft_hold_note": "No hold-door or hold-compartment dimensions are published. The only size figures on the site are general checked-baggage limits: standard 119 x 119 x 81 cm, oversized up to 200 x 119 x 81 cm, 32 kg per piece." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en, vi", "notes": "The single most important fact: Vietjet has NO on-board (aisle) wheelchair. A completely immobile passenger (WCHC) is accepted only if they agree to be handled as WCHS, which in turn requires an accompanying passenger aged 18 or over who is fit enough to help them up and down the aircraft steps and inside the cabin — one such passenger per companion. The number of wheelchair passengers per flight is capped. Vietjet also provides no stretcher, no on-board oxygen and no bassinet. Carriage of the chair itself is free. Beyond that the published battery detail is thin: the \"Wheelchairs and mobility aids\" section gives no watt-hour limit, no terminal-protection rule and no documentation requirement, and tells passengers to phone the airline. The Wh table elsewhere on the baggage page (10 spares <=100 Wh, 2 spares 100-160 Wh, >160 Wh forbidden) is a GENERAL portable-electronics/power-bank table and has deliberately not been imported into the mobility-aid fields. Ambiguity a human should re-check: the same section headings its two rules \"Conditions for checked baggage transport\" and \"Condition for carry-on baggage transport\", but both are phrased in terms of battery type, so it is unclear whether Vietjet means the chair or the battery goes in the cabin. Damage compensation is capped at 1,288 SDR and partial damage is paid on a fixed tariff (a broken wheel = 150,000 VND, roughly USD 6) — nowhere near the value of a power chair. Contacts are weak: no accessibility email, no assistance form, no relay service; the contact-us page is a JavaScript shell that would not render. Vietjet (VJ, vietjetair.com) must not be confused with Thai Vietjet Air (VZ, th.vietjetair.com), which publishes its own separate policy.", "searched_urls": [ "https://www.vietjetair.com/en", "https://www.vietjetair.com/vi", "https://www.vietjetair.com/en/pages/special-services-1602000622129", "https://www.vietjetair.com/vi/pages/dich-vu-dac-biet-1601999003316", "https://www.vietjetair.com/en/pages/baggage-service-1608369253127", "https://www.vietjetair.com/en/pages/contact-us-1602001093145", "https://www.vietjetair.com/en/pages/vietjet-contact-center-1602001093145", "https://www.vietjetair.com/en/contact-us", "https://www.vietjetair.com/en/pages/faq-1602001320544" ] } }, { "schema_version": "1.1", "slug": "vietnam-airlines", "name": "Vietnam Airlines", "iata_code": "VN", "icao_code": "HVN", "country": "Vietnam", "region": "Asia Pacific", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.vietnamairlines.com/", "sources": [ { "id": "s1", "title": "Reduced Mobility Passengers (incl. services on flights from/to the US)", "url": "https://www.vietnamairlines.com/go/en/travel-information/special-services/passengers-with-disabilities", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Passengers with wheelchairs — wheelchair service", "url": "https://www.vietnamairlines.com/go/en/travel-information/special-services/passengers-with-disabilities/passengers-using-wheelchairs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Restricted baggage — Wheelchairs & Travel aids", "url": "https://www.vietnamairlines.com/go/en/travel-information/baggage/restricted-baggage/wheelchairs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Restricted baggage — Lithium batteries", "url": "https://www.vietnamairlines.com/go/en/travel-information/baggage/restricted-baggage/pin-lithium", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Special service charges (WCHC / WCHS / WCHR)", "url": "https://www.vietnamairlines.com/go/en/travel-information/special-services/special-service-charges", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special baggage — Strollers and wheelchairs", "url": "https://www.vietnamairlines.com/go/en/travel-information/baggage/special-baggage/wheelchairs-strollers", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Customer Service Plan", "url": "https://www.vietnamairlines.com/go/en/support/customer-service-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Wheelchair Assistance — online service registration", "url": "https://www.vietnamairlines.com/go/en/special-services/wheelchair-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Xe lăn & Thiết bị hỗ trợ di chuyển (Vietnamese-language restricted-baggage page)", "url": "https://www.vietnamairlines.com/vn/vi/travel-information/baggage/restricted-baggage/wheelchairs", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Vietnam — Contact Center (wheelchair service booking)", "number": "1900 1100", "hours": "24/7", "region": "VN", "src": [ "s2", "s6" ] }, { "label": "Outside Vietnam — Contact Center", "number": "+84 24 3832 0320", "hours": "24/7", "region": "INT", "src": [ "s2", "s6" ] }, { "label": "US DOT Aviation Consumer Protection Division — disability hotline (printed by Vietnam Airlines)", "number": "1-800-778-4838", "hours": "Voice line", "region": "US", "src": [ "s1" ] } ], "email": [ { "label": "Telesales / ticket purchase", "address": "Telesales@vietnamairlines.com", "src": [ "s2" ] } ], "web_form": [ { "label": "Wheelchair Service Booking Form (register at least 36 h before departure)", "url": "https://www.vietnamairlines.com/go/en/special-services/wheelchair-assistance", "src": [ "s2", "s8" ] }, { "label": "Register stroller / wheelchair carriage as special baggage", "url": "https://www.vietnamairlines.com/go/en/travel-information/baggage/special-baggage/wheelchairs-strollers", "src": [ "s6" ] } ], "relay": [ { "label": "US DOT Aviation Consumer Protection Division — TTY (text telephone), printed by Vietnam Airlines", "detail": "1-800-455-9880 (TTY). Vietnam Airlines also prints the postal address: Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE, W96-42, Washington, DC 20590.", "src": [ "s1" ] } ], "policy_pages": [ { "label": "Reduced Mobility Passengers", "url": "https://www.vietnamairlines.com/go/en/travel-information/special-services/passengers-with-disabilities", "src": [ "s1" ] }, { "label": "Passengers with wheelchairs", "url": "https://www.vietnamairlines.com/go/en/travel-information/special-services/passengers-with-disabilities/passengers-using-wheelchairs", "src": [ "s2" ] }, { "label": "Restricted baggage — Wheelchairs & Travel aids", "url": "https://www.vietnamairlines.com/go/en/travel-information/baggage/restricted-baggage/wheelchairs", "src": [ "s3" ] }, { "label": "Special service charges (wheelchair services free of charge)", "url": "https://www.vietnamairlines.com/go/en/travel-information/special-services/special-service-charges", "src": [ "s5" ] } ], "notes": "Vietnam Airlines publishes no dedicated accessibility phone line or e-mail address — requests go through the 24/7 Contact Center, a branch office or the online Wheelchair Service Booking Form. As a US-serving carrier it publishes the DOT Aviation Consumer Protection Division voice/TTY numbers and address on its Reduced Mobility Passengers page." }, "policy": { "notice_hours": { "value": 48, "detail": "Strictest published deadline: on flights from/to the US, passengers \"should book at least 48 hours before the scheduled departure time\" for \"wheelchairs or special equipment containing dangerous materials\". Elsewhere: 24 h to book VN's wheelchair service by phone/office, 36 h using the online Wheelchair Service Booking Form, 24 h to register carriage of your own wheelchair as special baggage, 72 h for medical oxygen.", "src": [ "s1", "s2", "s6" ] }, "how_to_request": { "value": "Book at a Vietnam Airlines sales office or the Contact Center — 1900 1100 in Vietnam / (+84 24) 3832 0320 from abroad — at least 24 h before departure, or use the online Wheelchair Service Booking Form at least 36 h before departure", "detail": "When bringing your own chair VN asks for \"wheelchair dimensions (length, width, and height), weight, folding capability, and the presence of a gas shock absorber\" — and for electric chairs also the battery type.", "src": [ "s2", "s8" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs are not included in the free luggage allowance and are not charged.\" The special-service-charges table lists WCHC (cabin), WCHS (step) and WCHR (ramp) as \"Free of charge. The wheelchair of the passenger shall be accepted for carriage free of charge.\" VN also transports baby strollers and wheelchairs/trolleys free of charge.", "src": [ "s2", "s5", "s6" ] }, "devices_per_passenger": { "value": null, "detail": "VN does not publish a free device count for checked mobility aids. For the cabin it says a reduced-mobility passenger \"may bring one mobility equipment such as crutches, canes, or foldable wheelchairs that meet carry-on baggage standards\".", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Passengers with limited mobility may … carry their personal wheelchairs in the checked or carry-on baggage.\" Carriage is free and outside the baggage allowance.", "src": [ "s2", "s5" ] }, "cabin_stowage": { "value": true, "detail": "\"Passengers with reduced mobility may bring one mobility equipment such as crutches, canes, or foldable wheelchairs that meet carry-on baggage standards and safety requirements for devices with lithium batteries.\"", "src": [ "s1" ] }, "gate_delivery": { "value": null, "detail": "VN does not publish whether a personal wheelchair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "max_weight_kg": { "value": null, "detail": "No maximum wheelchair weight published; VN asks for the chair's weight when the ticket is purchased.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published. VN asks for \"wheelchair dimensions (length, width, and height), weight, folding capability, and the presence of a gas shock absorber\" at booking.", "src": [], "basis": null }, "notes": "At Vietnamese airports without specialised equipment — Cat Bi (Hai Phong), Tho Xuan (Thanh Hoa), Vinh, Phu Bai (Hue), Phu Cat (Quy Nhon), Tuy Hoa, Pleiku, Buon Me Thuot and Can Tho — \"Vietnam Airlines staff will work with passengers' companions (if any) to help them board and get off the plane\". VN advises arriving one hour earlier than normal check-in.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "VN gives no in-cabin figures — a foldable wheelchair taken into the cabin must simply \"meet carry-on baggage standards\".", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": true, "detail": "Checked-baggage carriage is allowed where \"batteries used for wheelchairs and mobility aids are wet-cell or Lithium-ion batteries\". VN publishes no upright-stowage or battery-box packing detail for spillable batteries.", "src": [ "s3", "s9" ] }, "non_spillable": { "value": true, "detail": "Checked-baggage carriage is allowed where \"batteries used for wheelchairs and mobility aids are wet-cell, non-spill, nickel metal hydride batteries, dry batteries\".", "src": [ "s3", "s9" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion wheelchair batteries are named as acceptable: in checked baggage where the battery is fitted, and in carry-on where it is \"removable Lithium-ion\" or where the battery \"does not have the proper design for battery protection\".", "src": [ "s3", "s9" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour limit is published for a wheelchair battery. VN's lithium-battery table (≤100 Wh, >100–160 Wh, >160 Wh forbidden) is written for consumer and personal medical devices and power banks, not for mobility aids, so it must not be read as the wheelchair limit.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. VN says a removable lithium-ion wheelchair battery travels in the cabin but gives no Wh ceiling; it tells passengers to contact VN for the specific rules.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for wheelchair spare batteries.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for wheelchair batteries. (VN's general table allows up to 2 back-up batteries for >100–160 Wh personal medical devices, but that is not a mobility-aid rule.)", "src": [] }, "removal_required": { "value": "conditional", "detail": "Carry-on (cabin) carriage of the battery applies where \"batteries used for wheelchairs and mobility aids are removable Lithium-ion batteries; or … do not have the proper design for battery protection\". A fitted, properly protected battery may stay with the chair in the hold.", "src": [ "s3", "s9" ] }, "terminals": { "value": null, "detail": "VN publishes no terminal-insulation or circuit-inhibition wording specific to wheelchair batteries.", "src": [] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or form is demanded on VN's published pages; the battery type must be declared when buying the ticket.", "src": [] } }, "allowed": { "value": true, "detail": "VN's Wheelchairs & Travel aids page sets out conditions for carrying wheelchairs and mobility aids with wet-cell (spillable), non-spillable, nickel-metal-hydride, dry and lithium-ion batteries as checked or carry-on baggage; it adds that they \"are required to meet some special terms of temperature, pressure tolerance, etc.\" and that passengers \"should contact Vietnam Airlines to understand the specific rules\". Battery type must be declared at booking.", "src": [ "s3", "s2", "s9" ] }, "max_weight_kg": { "value": null, "detail": "No maximum weight published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum size published; dimensions are declared at booking.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": "VN publishes NO watt-hour figure for wheelchair batteries anywhere on its English or Vietnamese pages — it directs passengers to contact the airline for the specific rules. Do not assume the 100/160 Wh table on its Lithium batteries page applies to a power chair." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "VN's free wheelchair service covers \"wheelchairs in the passenger cabin, on and off the plane, and on the apron\" (WCHC/WCHS/WCHR), but it does not say whether an on-board aisle chair is available during the flight.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published. VN states only that cabin crew cannot assist with personal care needs \"including assistance inside the lavatory\".", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "\"If requested, Vietnam Airlines cabin crew will assist passengers in moving into the aircraft cabin\", and at equipped airports VN uses \"specialized equipment such as wheelchairs, forklifts, and other special equipment\". BUT at nine Vietnamese airports without such equipment — Cat Bi, Tho Xuan, Vinh, Phu Bai, Phu Cat, Tuy Hoa, Pleiku, Buon Me Thuot and Can Tho — \"Vietnam Airlines staff will work with passengers' companions (if any) to help them board and get off the plane\".", "src": [ "s2" ] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead policy is published; VN says only that it \"will arrange suitable seats for passengers and ensure their safety on the flights\".", "src": [] } }, "damage_liability": { "value": "Governed by Article 16 of Vietnam Airlines' Conditions of Carriage; no mobility-aid-specific full-value rule published", "detail": "\"Our responsibility for the damaged baggage and cargo is specified in Article 16 of the conditions of carriage of Vietnam Airlines.\" Damage must be reported at the Lost and Found counter at the arrival station as soon as possible. Nothing specific to wheelchairs or mobility aids is published.", "src": [ "s7" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Checked both the English (/go/en/) and Vietnamese (/vn/vi/) versions of the Wheelchairs & Travel aids page — the Vietnamese text is a direct equivalent and adds no watt-hour figure. THE BIG GAP: Vietnam Airlines publishes no Wh limit, spare-battery count or terminal-protection requirement for wheelchair batteries anywhere; it only routes batteries between hold and cabin by type and says to contact the airline. Its general lithium table (≤100 Wh / 100-160 Wh with 2 back-ups / >160 Wh forbidden) is explicitly written for consumer and personal medical devices and power banks and was NOT imported. Route restriction recorded in transfer_assistance: nine Vietnamese airports have no specialised boarding equipment and VN relies on the passenger's own companion there. VN carries wheelchairs free and outside the baggage allowance; a foldable chair meeting carry-on standards may come into the cabin. Accompanying cabin crew can be booked but the passenger pays an extra airfare for them.", "searched_urls": [ "https://www.vietnamairlines.com/vn/en/home", "https://www.vietnamairlines.com/go/en/travel-information/special-services/passengers-with-disabilities", "https://www.vietnamairlines.com/go/en/travel-information/special-services/passengers-with-disabilities/passengers-using-wheelchairs", "https://www.vietnamairlines.com/go/en/travel-information/baggage/restricted-baggage/wheelchairs", "https://www.vietnamairlines.com/go/en/travel-information/baggage/restricted-baggage/pin-lithium", "https://www.vietnamairlines.com/go/en/travel-information/baggage/special-baggage", "https://www.vietnamairlines.com/go/en/travel-information/baggage/special-baggage/wheelchairs-strollers", "https://www.vietnamairlines.com/go/en/travel-information/special-services/special-service-charges", "https://www.vietnamairlines.com/go/en/special-services/wheelchair-assistance", "https://www.vietnamairlines.com/go/en/support/customer-service-plan", "https://www.vietnamairlines.com/go/en/support", "https://www.vietnamairlines.com/vn/vi/travel-information/baggage/restricted-baggage/wheelchairs" ] } }, { "schema_version": "1.1", "slug": "virgin-atlantic", "name": "Virgin Atlantic", "iata_code": "VS", "icao_code": "VIR", "country": "United Kingdom", "region": "Europe", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.virginatlantic.com", "sources": [ { "id": "s1", "title": "Can I travel with my electric mobility aid?", "url": "https://www.virginatlantic.com/help/articles/can-i-travel-with-my-electric-mobility-aid----a089e9a2-0536-46e0-9e8e-63d737a4f9d1", "retrieved": "2026-07-30", "kind": "official" }, { "id": "s2", "title": "Can I travel with my manual mobility aid?", "url": "https://www.virginatlantic.com/help/articles/can-i-travel-with-my-manual-mobility-aid----ba4d10d3-02d3-4bea-8f5b-0562905fba38", "retrieved": "2026-07-30", "kind": "official" }, { "id": "s3", "title": "How do I contact Accessible Travel Services?", "url": "https://www.virginatlantic.com/help/articles/how-do-i-contact-accessible-travel-services----79b3362d-c8de-4da6-8526-757f5d6e14af", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "How do I request wheelchair assistance?", "url": "https://www.virginatlantic.com/help/articles/how-do-i-request-wheelchair-assistance----51731018-fbc5-4479-bdeb-28697360136c", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "What happens if my wheelchair or electric mobility aid is delayed, damaged or mishandled?", "url": "https://www.virginatlantic.com/help/articles/what-happens-if-my-wheelchair-or-electric-mobility-aid-is-delayed-damaged-or-mishandled----5c8331f7-a0b5-4ad9-aa6a-9b3c13e3659e", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Do you have accessible toilets onboard?", "url": "https://www.virginatlantic.com/help/articles/do-you-have-accessible-toilets-onboard----7197b01f-33c7-4d22-83b6-8f8f6e271b88", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "What accessible seating options are there?", "url": "https://www.virginatlantic.com/help/articles/what-accessible-seating-options-are-there----b3d258a8-45e5-4138-aa8f-ca16ca6711b4", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "How will my wheelchair be stowed onboard?", "url": "https://www.virginatlantic.com/help/articles/how-will-my-wheelchair-be-stowed-onboard----6a29589e-3b81-4ba0-894f-43053b283d00", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Dangerous or restricted items", "url": "https://www.virginatlantic.com/policies/dangerous-or-restricted-items", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Virgin Atlantic Customer Service Plan (Special Assistance Department contacts)", "url": "https://flywith.virginatlantic.com/gb/en/before-you-book/customer-service-plan.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Accessible travel & fitness to fly (help centre category)", "url": "https://www.virginatlantic.com/help/categories/4a173258-6a10-4995-bec6-06f355e91c5b", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s12", "title": "Bringing your own mobility aid — assistance request form", "url": "https://help.virginatlantic.com/gb/en/contact-forms.html?webform=own-mobility-aid", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s13", "title": "Air Carrier Access Act (policy page)", "url": "https://www.virginatlantic.com/policies/air-carrier-access-act", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s14", "title": "Can I take my manual mobility aid onboard?", "url": "https://www.virginatlantic.com/help/articles/can-i-take-my-manual-mobility-aid-onboard----219d0aee-5112-4216-8a85-6e3156916091", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "United Kingdom — Special Assistance team (printed as 0344 481 4455)", "number": "+44 344 481 4455", "hours": "Monday to Friday, 9am–6pm", "region": "GB", "src": [ "s10" ] }, { "label": "Outside the UK — Virgin Atlantic Reservations (special assistance enquiries)", "number": "+44 344 209 7777", "hours": "Monday to Friday, 9am–7pm UK time", "region": "INTL", "src": [ "s10" ] }, { "label": "Virgin Atlantic Holidays — accessible cruise options (printed as 0344 472 9646)", "number": "+44 344 472 9646", "hours": null, "region": "GB", "src": [ "s3" ] } ], "email": [], "web_form": [ { "label": "Bringing your own mobility aid — Accessible Travel Services request form", "url": "https://help.virginatlantic.com/gb/en/contact-forms.html?webform=own-mobility-aid", "src": [ "s3", "s12" ] } ], "relay": [ { "label": "Minicom (text phone)", "detail": "UK Minicom printed as 0844 209 0747; from overseas printed as +44 (0) 344 209 0747 — the two published prefixes differ, so check before dialling.", "src": [ "s10" ] } ], "policy_pages": [ { "label": "Can I travel with my electric mobility aid?", "url": "https://www.virginatlantic.com/help/articles/can-i-travel-with-my-electric-mobility-aid----a089e9a2-0536-46e0-9e8e-63d737a4f9d1", "src": [ "s1" ] }, { "label": "Can I travel with my manual mobility aid?", "url": "https://www.virginatlantic.com/help/articles/can-i-travel-with-my-manual-mobility-aid----ba4d10d3-02d3-4bea-8f5b-0562905fba38", "src": [ "s2" ] }, { "label": "Accessible travel & fitness to fly (hub)", "url": "https://www.virginatlantic.com/help/categories/4a173258-6a10-4995-bec6-06f355e91c5b", "src": [ "s11" ] }, { "label": "Dangerous or restricted items (mobility aid battery table)", "url": "https://www.virginatlantic.com/policies/dangerous-or-restricted-items", "src": [ "s9" ] } ], "notes": "Virgin Atlantic runs a named \"Accessible Travel Services\" team and asks you to use its online form at least 72 hours before departure rather than phoning. Complaint Resolution Officials are available at its UK and US airports — tell any Virgin Atlantic staff member and they will put you in direct contact with a CRO. Codeshare and partner-operated flights must be arranged with the operating carrier. Contact audit 2026-07-29: an e-mail address on the virginholidays.com domain (Virgin Atlantic Holidays) was removed because it could not be confirmed on any Virgin Atlantic page — the cited help article renders its body client-side and returns no content to any fetch route tried (direct, reader proxy with JS rendering, the site's own Next.js data endpoint and federated-data-api, and the Internet Archive, which holds no capture). The Virgin Atlantic Holidays cruise phone number below rests on the same unreadable article and should be re-verified by a human in a browser." }, "policy": { "notice_hours": { "value": 72, "detail": "\"To get in touch with us and request assistance, please complete the below form at least 72 hours before your flight departs.\" The wheelchair assistance article repeats: \"We recommend making your request as early as possible, ideally at least 72 hours before your flight.\"", "src": [ "s3", "s4" ] }, "how_to_request": { "value": "Complete the Accessible Travel Services online form at least 72 hours before departure (mobility aids have their own form), or add wheelchair assistance in My Booking under 'Request Assistance'", "detail": "Airport wheelchair assistance is requested through My Booking → Request Assistance → Special Requests → Wheelchair assistance. Bringing your own mobility aid uses the dedicated form, which asks for manufacturer, model, weight, battery type and Wh rating, free-wheel fitting, lifting handles and how the device is switched off.", "src": [ "s3", "s4", "s12" ] }, "fee_charged": { "value": false, "detail": "Virgin Atlantic: walking sticks, crutches and walking frames \"can be brought with you free of charge in addition to your free baggage allowance\", unless carried for someone who is not travelling. No fee is published anywhere for carrying a manual wheelchair or an electric mobility aid, and there is \"no charge for pre-allocating seating for customers with accessibility requirements\".", "src": [ "s2", "s7" ] }, "devices_per_passenger": { "value": null, "detail": "Virgin Atlantic does not publish a number of mobility aids carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"You can take your manual mobility aid with you when travelling on a Virgin Atlantic flight.\" On a codeshare or partner-operated flight the operating airline's rules apply instead.", "src": [ "s2" ] }, "cabin_stowage": { "value": true, "detail": "\"Onboard, we have space for one manual collapsible wheelchair to be stowed in the cabin of our aircraft.\" First come, first served — it cannot be reserved. If it is already in use, the crew stow your chair in the hold and return it after landing.", "src": [ "s2", "s8" ] }, "gate_delivery": { "value": true, "detail": "\"Whenever possible we'll have your wheelchair/mobility aid ready and waiting at the aircraft doors. However, you may have to reclaim it at the baggage hall\" — in that case an airport wheelchair is provided until yours can be reclaimed.", "src": [ "s1" ] }, "max_weight_kg": { "value": "no_limit", "detail": "\"There isn't a fixed maximum weight for mobility aids. We'll accept your mobility aid where it can be safely handled, loaded, secured and carried using the aircraft, container, and airport equipment available.\" Virgin Atlantic asks you to contact Accessible Travel Services early if the aid is particularly heavy. Published on the manual mobility aid article in identical terms.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 130, "width_cm": 124, "length_cm": 155, "basis": "max_device", "detail": "\"The maximum size we can accept is 124cm wide x 130cm high x 155cm deep. This is the size of the mobility aid when it's ready to load, so please consider anything that can be folded or removed, such as the chair back, headrest or footplates. Where possible, removable parts can be carried in the cabin with you.\" The same figure is published on the manual mobility aid article.", "src": [ "s2", "s1" ] }, "notes": "Walking sticks, crutches and walking frames need no advance notice and usually go in the cabin; where there is no cabin space the crew place them in the hold and help you move about the cabin.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Virgin Atlantic publishes no dimensions for the in-cabin wheelchair stowage area, only that it holds one manual collapsible wheelchair on a first-come basis.", "src": [ "s2", "s8" ] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted in the hold with Virgin Atlantic's permission: spillable-battery wheelchairs are listed under \"Special Assistance items you’ll need to our permission to take onboard the plane\", checked baggage only — not in hand baggage or on the person. Terminals must be protected from short circuit (e.g. enclosed in a battery container), the battery securely attached to the aid and electrical circuits isolated so there is no chance of unintentional operation; as a last resort the cables are disconnected and terminals insulated.", "src": [ "s1", "s9" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted with Virgin Atlantic's permission: \"Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries or with batteries which comply with Special Provision A123 or A199\" are listed under \"Special Assistance items you’ll need to our permission to take onboard the plane\", checked baggage only. The battery may stay installed if terminals are protected from short circuit, it is securely attached and the circuits isolated; a user-removable battery goes in strong rigid packaging in the hold, with the pilot in command told its location.", "src": [ "s1", "s9" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with Virgin Atlantic's permission: \"Battery-powered wheelchairs or other similar mobility devices with spillable batteries or lithium batteries\" are listed under \"Special Assistance items you’ll need to our permission to take onboard the plane\", checked baggage only. Batteries must meet UN Manual of Tests and Criteria Part III subsection 38.3, terminals protected from short circuit, the battery securely attached and circuits isolated. Where the aid is designed for the user to remove the battery (e.g. collapsible) it must be removed and carried in the cabin.", "src": [ "s1", "s9" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. The 300 Wh figure is stated only for batteries designed to be removed by the user and carried in the cabin. Where a lithium battery stays installed, Virgin Atlantic states only that it must meet UN 38.3, be securely attached, have terminals protected and circuits isolated, and that the pilot in command is told where the aid is stowed.", "src": [ "s1" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "For a battery designed to be removed by the user: \"The battery must not exceed 300 Wh.\" It must be insulated (e.g. tape over exposed terminals), protected from damage in a pouch, removed following the manufacturer's or owner's instructions, and carried in the passenger cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"A maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh may be carried.\" Spares must be carried in the passenger cabin.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "One spare up to 300 Wh, or two spares of up to 160 Wh each. For spares over 300 Wh, or any dry or wet cell spares, Virgin Atlantic asks you to contact the Accessible Travel team before you fly — only approved batteries are carried.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Required where the aid \"is specifically designed to allow its battery(ies) to be removed by the user (eg. collapsible)\" — the lithium battery must then be removed and carried in the cabin (removable non-spillable batteries go in rigid packaging in the hold). Batteries not designed for user removal may remain installed.", "src": [ "s1", "s9" ] }, "terminals": { "value": "Terminals must be protected from short circuit (enclosed in a battery container or taped) and electrical circuits isolated so the motors cannot operate", "detail": "\"Electrical circuits have been isolated and there is no chance of unintentional operation (ie. all motors must be rendered inoperative). If this is not possible and as an absolute last step, the battery cables must be disconnected and the battery terminals must be insulated to prevent short circuits.\"", "src": [ "s1" ] }, "documentation": { "value": "Lithium batteries must meet UN Manual of Tests and Criteria Part III subsection 38.3; a Material Safety Data Sheet may be requested for spare batteries", "detail": "Virgin Atlantic may ask you to share an MSDS to confirm a spare battery is acceptable, particularly lithium spares over 300 Wh or any dry or wet cell spares. The mobility aid form requires manufacturer, model, weight, battery type including Wh rating, whether the battery was supplied or recommended by the manufacturer, and how the aid is switched off.", "src": [ "s1", "s12" ] } }, "allowed": { "value": "conditional", "detail": "\"You're welcome to bring your electric mobility aid on your Virgin Atlantic flight, as long as the battery type is approved for travel.\" Virgin Atlantic must be told the manufacturer's name, model name, weight including batteries and battery type, and states: \"There are complex safety regulations regarding these items, and if your electric mobility aid does not comply, we can't transport it.\"", "src": [ "s1" ] }, "max_weight_kg": { "value": "no_limit", "detail": "\"There isn't a fixed maximum weight for mobility aids. We'll accept your mobility aid where it can be safely handled, loaded, secured and carried using the aircraft, container, and airport equipment available.\" Virgin Atlantic asks you to contact Accessible Travel Services early if the aid is particularly heavy.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 130, "width_cm": 124, "length_cm": 155, "basis": "max_device", "detail": "\"The maximum size we can accept is 124cm wide x 130cm high x 155cm deep. This is the size of the mobility aid when it's ready to load, so please consider anything that can be folded or removed, such as the chair back, headrest or footplates. Where possible, removable parts can be carried in the cabin with you.\"", "src": [ "s1" ] }, "gate_delivery": { "value": "conditional", "detail": "\"Whenever possible we'll have your wheelchair/mobility aid ready and waiting at the aircraft doors. However, you may have to reclaim it at the baggage hall. In these instances, an airport wheelchair will be made available until yours can be reclaimed.\"", "src": [ "s1" ] }, "notes": "Virgin Atlantic tells passengers to arrive about three hours before take-off so the chair can be prepared, and to reach the departure gate early. It points to the British Healthcare Trades Association mobility-aid log and the UK CAA's safety advice, and lists the instruments it works to: CAA Safety Notice SN-2012/003, 14 CFR Part 382, Regulation (EC) No 1107/2006, the IATA/ICAO Dangerous Goods Regulations, and for US flights 49 CFR 175.10(a)(15) and (16). If you are travelling with an electric wheelchair and plan to use it during a connection, allow extra time." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"There is an onboard aisle wheelchair on every aircraft, and the crew will help you get around the cabin while you're onboard.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": "conditional", "detail": "Crew \"can take you to and from the bathroom door but cannot assist you inside, for hygiene reasons\". Passengers needing help inside the lavatory are told to contact Accessible Travel Services to discuss options.", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "Crew help you move around the cabin using the on-board aisle chair and take you to and from the lavatory door, but will not assist inside the lavatory.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"Our seat maps highlight accessible features like movable armrests and toilets with wheelchair access.\" Accessible Travel Services can help choose seats, including bulkhead seats, which are prioritised for medical needs and allocated within 24 hours of departure. There is no charge for pre-allocating seating for customers with accessibility requirements.", "src": [ "s7" ] } }, "damage_liability": { "value": null, "detail": "No monetary liability figure is published for mobility aids. Virgin Atlantic states that under the US DOT non-discrimination rule you have the right to contact a Complaint Resolution Official and file a claim; CROs are available at its UK and US airports and any staff member will put you in direct contact with one. After leaving the airport, use the delayed/lost/damaged bag process.", "src": [ "s5" ] }, "aircraft_hold_note": "Mobility aids are stowed in containers in the hold. Virgin Atlantic states the maximum container dimensions as \"79 inches height x 60 inches depth x 1605 inches width\" — the width figure is an obvious typo on the airline's own page and should not be relied on. The binding published figure is the maximum accepted device size of 124 cm wide x 130 cm high x 155 cm deep." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "virginatlantic.com's help centre is a client-rendered Next.js app whose article bodies are empty in the server HTML and invisible to reader proxies; the content here was read from a headless-browser render of each article. Re-check by a human: (1) the stowage article prints hold container dimensions as \"79 inches height x 60 inches depth x 1605 inches width\" — the width is a typo; (2) the UK Special Assistance phone 0344 481 4455 and Minicom 0844 209 0747 come from the Customer Service Plan page on flywith.virginatlantic.com, while the current help centre prints no phone number and steers customers to an online form at least 72 hours ahead, so the line may be stale. The 300 Wh lithium cap is published only for batteries designed to be removed by the user; no watt-hour cap is published for a battery that stays installed. 2026-07-30: both help-centre articles were supplied by a human — the portal renders entirely client-side and had defeated every automated route, including a 30-second JS render and Wayback. The size and weight rules are now sourced. The battery sections of the electric article (Non-spillable and dry / Spillable / Lithium / Spare) are collapsed accordions whose bodies did not come through, so Virgin Atlantic's watt-hour figures remain unread and stay null rather than being assumed from the ICAO baseline.", "searched_urls": [ "https://www.virginatlantic.com/gb/en/travel-information/special-assistance.html", "https://help.virginatlantic.com/global/en/special-assistance.html", "https://help.virginatlantic.com/gb/en/special-assistance.html", "https://help.virginatlantic.com/gb/en/contact-us.html", "https://help.virginatlantic.com/gb/en/contact-forms.html?webform=own-mobility-aid", "https://www.virginatlantic.com/help/categories/4a173258-6a10-4995-bec6-06f355e91c5b", "https://www.virginatlantic.com/help/categories/11a77f0b-5d3c-433a-8755-91e057d625d0", "https://www.virginatlantic.com/help/categories/f1b7769c-93e1-4fa3-b75e-94c7f3cd32de", "https://www.virginatlantic.com/help/categories/3d9c9022-2871-483d-92b4-8e820b3f3d19", "https://www.virginatlantic.com/help/categories/52ed9894-7697-4c73-b088-55459c39df73", "https://www.virginatlantic.com/help/categories/aa4df397-6fbf-4dab-807d-ef25e1c37a62", "https://www.virginatlantic.com/help/categories/b569601a-dc71-4f35-a36e-4afd466dc4f4", "https://www.virginatlantic.com/help/categories/070fb328-0c1c-4a04-a2bf-795834008bf1", "https://www.virginatlantic.com/help/categories/d8087189-4ce8-4491-8b61-f62b3b677a15", "https://www.virginatlantic.com/help/articles/can-i-travel-with-my-electric-mobility-aid----a089e9a2-0536-46e0-9e8e-63d737a4f9d1", "https://www.virginatlantic.com/help/articles/can-i-travel-with-my-manual-mobility-aid----ba4d10d3-02d3-4bea-8f5b-0562905fba38", "https://www.virginatlantic.com/help/articles/how-do-i-contact-accessible-travel-services----79b3362d-c8de-4da6-8526-757f5d6e14af", "https://www.virginatlantic.com/help/articles/how-do-i-request-wheelchair-assistance----51731018-fbc5-4479-bdeb-28697360136c", "https://www.virginatlantic.com/help/articles/what-happens-if-my-wheelchair-or-electric-mobility-aid-is-delayed-damaged-or-mishandled----5c8331f7-a0b5-4ad9-aa6a-9b3c13e3659e", "https://www.virginatlantic.com/help/articles/do-you-have-accessible-toilets-onboard----7197b01f-33c7-4d22-83b6-8f8f6e271b88", "https://www.virginatlantic.com/help/articles/what-accessible-seating-options-are-there----b3d258a8-45e5-4138-aa8f-ca16ca6711b4", "https://www.virginatlantic.com/help/articles/how-will-my-wheelchair-be-stowed-onboard----6a29589e-3b81-4ba0-894f-43053b283d00", "https://www.virginatlantic.com/help/articles/can-i-take-my-manual-mobility-aid-onboard----219d0aee-5112-4216-8a85-6e3156916091", "https://www.virginatlantic.com/policies/dangerous-or-restricted-items", "https://www.virginatlantic.com/policies/air-carrier-access-act", "https://www.virginatlantic.com/policies/conditions-of-carriage", "https://flywith.virginatlantic.com/gb/en/before-you-book/customer-service-plan.html", "https://flywith.virginatlantic.com/gb/en/prepare-to-fly/special-assistance.html" ] } }, { "schema_version": "1.1", "slug": "virgin-australia", "name": "Virgin Australia", "iata_code": "VA", "icao_code": "VAU", "country": "Australia", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.virginaustralia.com/", "sources": [ { "id": "s1", "title": "Mobility assistance", "url": "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/mobility-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Specific needs and assistance", "url": "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Guest Accessibility Plan (PDF, document titled guest-accessibility-plan-2018; currently linked from the live Specific needs and assistance page)", "url": "https://www.virginaustralia.com/content/dam/vaa/docs/guest-accessibility-plan-2018.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Travel to and from the USA — US DoT 14 CFR Part 382 and Complaints Resolution Officials", "url": "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/travel-to-and-from-usa/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Dangerous goods", "url": "https://www.virginaustralia.com/au/en/travel-info/baggage/dangerous-goods/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Batteries", "url": "https://www.virginaustralia.com/au/en/travel-info/baggage/batteries/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact us — Guest Contact Centre and international numbers", "url": "https://www.virginaustralia.com/au/en/help/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Guest wheelchair/mobility aid information form (PDF)", "url": "https://www.virginaustralia.com/content/dam/vaa/documents/specific-travel/wheelchair-mobility-aid-travel-information-form.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Checked baggage — oversized baggage / free carriage of wheelchairs and mobility aids", "url": "https://www.virginaustralia.com/au/en/travel-info/baggage/checked-baggage/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Australia — Specific Assistance Team / Specific Assistance department", "number": "1300 139 303", "region": "AU", "src": [ "s2", "s3", "s8" ] }, { "label": "Outside Australia — Specific Assistance Team", "number": "+61 7 3295 3941", "region": "AU", "src": [ "s2", "s3" ] }, { "label": "Australia — Guest Contact Centre (used for oversize/overweight mobility aids and bookings inside 24 hours) 13 67 89", "number": "13 67 89", "hours": "\"during busy periods, wait times may be longer\"", "region": "AU", "src": [ "s1", "s7" ] }, { "label": "New Zealand — Guest Contact Centre", "number": "0800 670 000", "region": "NZ", "src": [ "s3", "s7" ] }, { "label": "United States of America — Guest Contact Centre", "number": "1855 253 8021", "region": "US", "src": [ "s7" ] }, { "label": "United Kingdom — Guest Contact Centre", "number": "0800 051 1281", "region": "GB", "src": [ "s7" ] }, { "label": "All other locations — Guest Contact Centre", "number": "+61 7 3295 2296", "region": "AU", "src": [ "s3", "s7" ] }, { "label": "Baggage Contact Centre (damaged/delayed/lost baggage) — Australia toll free", "number": "1300 170 911", "hours": "New Zealand 0800 443 744, USA 1833 301 7565, all other countries +61 7 3295 2257", "region": "AU", "src": [ "s7" ] } ], "email": [ { "label": "Dangerous goods enquiries (including mobility-aid batteries) — Guest Contact Centre", "address": "reservations@virginaustralia.com", "src": [ "s5" ] } ], "web_form": [ { "label": "Specific Service Request form (request special assistance online)", "url": "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/specific-service-request-form/", "src": [ "s1", "s2" ] }, { "label": "Guest wheelchair/mobility aid information form (complete, laminate and attach to your chair)", "url": "https://www.virginaustralia.com/content/dam/vaa/documents/specific-travel/wheelchair-mobility-aid-travel-information-form.pdf", "src": [ "s1", "s8" ] } ], "relay": [ { "label": "TTY users", "detail": "Australia 133 677; from outside Australia +61 7 3815 7799. \"Ask to be connected to Virgin Australia on 13 67 89.\"", "src": [ "s3" ] }, { "label": "Speak and Listen (speech-to-speech relay)", "detail": "Australia 1300 555 727; from outside Australia +61 7 3815 7799. \"Ask to be connected to Virgin Australia on 13 67 89.\"", "src": [ "s3" ] }, { "label": "Internet relay (Australian residents only)", "detail": "\"Connect to the National Relay Service (see relayservice.com.au). Ask to be connected to Virgin Australia on 13 67 89.\"", "src": [ "s3" ] }, { "label": "USA — FedRelay services", "detail": "Call one of the FedRelay numbers then ask to be connected to Virgin Australia on +61 7 3295 3941: (800) 877-8339 TTY/ASCII, (877) 877-6280 VCO, (877) 877-8982 Speech-to-Speech, (800) 845-6136 Spanish, (800) 877-0996 Customer Service (Voice/TTY, ASCII and Spanish), (866) 377-8642 Voice, (866) 893-8340 TeleBraille.", "src": [ "s7" ] } ], "policy_pages": [ { "label": "Mobility assistance — size/weight table, battery rules, airport equipment", "url": "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/mobility-assistance/", "src": [ "s1" ] }, { "label": "Specific needs and assistance hub", "url": "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/", "src": [ "s2" ] }, { "label": "Guest Accessibility Plan (PDF)", "url": "https://www.virginaustralia.com/content/dam/vaa/docs/guest-accessibility-plan-2018.pdf", "src": [ "s3" ] }, { "label": "Travel to and from the USA — US DoT Part 382 and CRO", "url": "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/travel-to-and-from-usa/", "src": [ "s4" ] } ], "notes": "Virgin Australia's Guest Accessibility Plan is its Australian Disability Access Facilitation Plan equivalent and carries the relay/TTY numbers, which do not appear on the live web pages. The published services cover flights operated by Virgin Australia and by Link Airways and Alliance Airlines on Virgin Australia's behalf. Trained Complaints Resolution Officials are available at all Virgin Australia international airports and through the Guest Contact Centre." }, "policy": { "notice_hours": { "value": 72, "detail": "72 hours is the strictest published deadline: \"If your mobility aid exceeds the maximum dimensions or weight limit, please contact the Guest Contact Centre on 13 67 89 at least 72 hours prior to your proposed travel date to discuss your options.\" A carer/safety assistant's name must also be confirmed at least 72 hours before departure. Otherwise VA asks for notice \"as soon as possible\" at booking; support devices should be notified at least 24 hours before departure, and if you are flying within 24 hours you must book through the Guest Contact Centre.", "src": [ "s1", "s3" ] }, "how_to_request": { "value": "Complete the online Specific Service Request form when booking on virginaustralia.com, or call the Specific Assistance Team on 1300 139 303 (+61 7 3295 3941 from overseas) or the Guest Contact Centre on 13 67 89", "detail": "\"If booking mobility assistance online please ensure you complete the Specific Service Assistance Request form.\" Guests flying within the next 24 hours \"must book via our Guest Contact Centre where your booking will be made at no additional cost\". VA asks at booking for: whether you travel alone or with a carer, whether you can self-transfer, the type of mobility aid, the battery type, whether it is collapsible, and its dimensions and weight.", "src": [ "s1", "s3" ] }, "fee_charged": { "value": false, "detail": "Live Checked baggage page: \"Wheelchair/mobility aids are always carried free of charge when they're for personal use by a guest booked to travel with us.\" The Guest Accessibility Plan adds they are carried \"free of charge and in addition to the guest's checked baggage allowance\". For guests with specific needs who cannot book online, \"the standard fee to book through the Guest Contact Centre will be waived and internet specials will be honoured\". No third-party airport lift/handling charge is mentioned by VA.", "src": [ "s3", "s9" ] }, "devices_per_passenger": { "value": null, "detail": "No number is published. VA says only that \"wheelchairs, mobility devices and assistive devices are carried free of charge and in addition to the guest's checked baggage allowance\", subject to \"operational capacity considerations relative to the number of guests requiring wheelchair assistance and their devices that Virgin Australia may carry on each flight\".", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"You can either check in your manual wheelchair or self-propelled wheelchair for use within the airport – and we will provide you with an airport aisle wheelchair – or you can choose to take your own manual wheelchair to the boarding gate (where possible). Your wheelchair will then be stowed in the aircraft hold.\" Walker frames, 2/3/4-wheeler frames, Zimmer frames and knee scooters are also accepted.", "src": [ "s1" ] }, "cabin_stowage": { "value": null, "detail": "Not published. VA describes only hold carriage — a manual chair taken to the gate \"will then be stowed in the aircraft hold\" — and publishes no in-cabin wheelchair stowage rule or closet dimension.", "src": [] }, "gate_delivery": { "value": "conditional", "detail": "\"Due to security restrictions, only wheelchairs/mobility aids that have been taken through security screening on departure can be returned at the arrivals gate at your destination, otherwise you can collect your wheelchair at the arrivals carousel. This option is for manual (non-motorised) wheelchairs only.\" Restated as \"Important (domestic only)\" in the arrivals section.", "src": [ "s1" ] }, "max_weight_kg": { "value": 80, "detail": "Smallest figure in VA's per-aircraft \"maximum wheelchair size and weight allowed on board\" table: 80 kg on the A320, E190 and F100; 120 kg on the B737, F70 and Saab 340B. \"If your mobility aid exceeds the maximum weight limit, please contact the Guest Contact Centre on 13 67 89 at least 72 hours prior to your proposed travel date.\"", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 65, "width_cm": 74, "length_cm": 125, "detail": "Smallest figures from VA's \"maximum wheelchair size and weight allowed on board by aircraft type\": height 65 cm (F70, F100), width 74 cm (E190), length 125 cm (all types). Full table: A320 84 x 100 x 125 cm / 80 kg; B737 84 x 100 x 125 cm / 120 kg; E190 80 x 74 x 125 cm / 80 kg; F70 65 x 100 x 125 cm / 120 kg; F100 65 x 100 x 125 cm / 80 kg; Saab 340B 84 x 100 x 125 cm / 120 kg. The limits may be met by folding, collapsing or modifying the device.", "src": [ "s1", "s8" ], "basis": "max_device" }, "notes": "\"Please note that Virgin Australia staff are unable to help with dismantling or reassembling mobility aids.\" Check in at least 60 minutes before a domestic flight and 2 hours before an international flight. VA publishes a one-page \"Guest wheelchair/mobility aid information\" form to complete, laminate and attach to the chair, recording weight fully assembled, heaviest piece if disassembled, dimensions, battery type and Wh, whether it is key operated, and which parts fold or are removable.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions for a wheelchair are published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Spillable batteries\" appear on VA's list of \"Dangerous goods that are not permitted\" — \"the following items must not be taken on board a Virgin Australia aircraft under any circumstance\". They are also absent from the closed list of \"battery types permitted in mobility aids which we accept on Virgin Australia Group aircraft\" (non-spillable SLA/AGM/gel, dry type, and UN 38.3 lithium).", "src": [ "s1", "s5" ] }, "non_spillable": { "value": true, "detail": "\"Non-spillable types such as Sealed Lead Acid (SLA), Absorbed Glass Mat (AGM) and Gel batteries, which must not contain free or unabsorbed liquid\" are permitted, as are \"dry type batteries such as alkali-manganese, zinc-carbon, nickel-cadmium (NiCad) and nickel-metal hydride (NiMH)\". If removed they must be \"carried in strong, rigid packaging provided by the user\" and loaded in the cargo compartment with the aid.", "src": [ "s1" ] }, "lithium_ion": { "value": true, "detail": "\"A lithium battery (includes polymer, Li-Po and Li-ion) which must meet the requirements of the UN Manual of Tests and Criteria, Part III, subsection 38.3. Evidence that the battery meets the... requirements may be requested prior to the acceptance of the lithium battery.\" The general batteries page bans lithium-ion over 160 Wh but states \"Electric Wheelchair/Mobility Device exemptions apply\".", "src": [ "s1", "s6" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour ceiling is published for a lithium battery that stays in the mobility aid. VA's 300 Wh figure is stated only for batteries \"removed from the mobility aid (e.g. wheelchair) for transport\". A battery left installed must be securely attached, its terminals protected from short circuit and the electrical circuits isolated/inhibited per the manufacturer's instructions.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"Lithium-ion batteries removed from the mobility aid (e.g. wheelchair) for transport must not exceed 300 Wh (watt-hours).\" The removed battery must be placed in a protective pouch and carried in the cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"One spare battery not more than 300 Wh, or two batteries, not more than 160 Wh each, are also permitted. The removed and/or spare batteries and terminals must be protected from short circuit and damage by placing each battery in a protective pouch and carried in the cabin.\"", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: \"One spare battery not more than 300 Wh, or two batteries, not more than 160 Wh each\" — two spares only if each is 160 Wh or less; spares travel in the cabin. For non-lithium aids: \"One spare non-spillable battery or two spare dry mobility aid batteries suitably packaged is also permitted\", loaded in the cargo compartment with the aid.", "src": [ "s1" ] }, "removal_required": { "value": "conditional", "detail": "Removal is required only in defined cases: \"the battery and container must be securely attached to the mobility aid unless the batteries are required to be removed for air transport\", and \"where a battery is not adequately protected by the mobility aid design or must be removed to allow the device to be folded or otherwise prepared for air transport, it must be done in accordance with the instruction of the manufacturer\". Removed lithium batteries must be carried in the cabin; removed non-spillable/dry batteries travel in the hold with the aid.", "src": [ "s1" ] }, "terminals": { "value": true, "detail": "\"The battery terminals must be protected from short circuit. This may be achieved by enclosing the battery within a non-conductive battery container/case/transport box as part of or separate to the device.\" The electrical circuits must also be isolated/inhibited following the manufacturer's instructions \"that is, the mobility aid cannot be accidentally turned on and moved by operating the controls\". Damaged, distorted, leaking, corroded, modified or recalled batteries are not permitted.", "src": [ "s1" ] }, "documentation": { "value": "Evidence that a lithium battery meets UN Manual of Tests and Criteria Part III subsection 38.3 may be requested before acceptance; carrying the operator's manual is recommended and VA publishes a wheelchair/mobility aid information form", "detail": "\"Evidence that the battery meets the UN Manual of Tests and Criteria, Part III, subsection 38.3 requirements may be requested prior to the acceptance of the lithium battery.\" \"To assist with the correct carriage of your mobility device, it is recommended to carry a copy of the operator's manual.\" The downloadable Guest wheelchair/mobility aid information form asks for the lithium battery's watt-hours and whether the battery is left in the equipment.", "src": [ "s1", "s8" ] } }, "allowed": { "value": "conditional", "detail": "Accepted, but under material conditions: \"evidence that the battery meets the UN Manual of Tests and Criteria, Part III, subsection 38.3 requirements may be requested prior to the acceptance of the lithium battery\"; an aid over the per-aircraft size or weight limit needs the Guest Contact Centre called at least 72 hours ahead; and carriage is assessed flight by flight — \"where Virgin Australia is unable to accommodate your needs or your accompanying equipment, we will offer an alternative Virgin Australia flight\". All electric aids must travel upright in 'free wheel' mode.", "src": [ "s1" ] }, "max_weight_kg": { "value": 80, "detail": "Same per-aircraft table as manual chairs: 80 kg on the A320, E190 and F100; 120 kg on the B737, F70 and Saab 340B. Above the limit, call the Guest Contact Centre on 13 67 89 at least 72 hours before travel. Separately, guests over 130 kg who need a transfer must travel with a carer.", "src": [ "s1" ] }, "max_dimensions": { "height_cm": 65, "width_cm": 74, "length_cm": 125, "detail": "Same \"maximum wheelchair size and weight allowed on board by aircraft type\" table: binding figures across the fleet are 65 cm high (F70, F100), 74 cm wide (E190) and 125 cm long (all). \"If your mobility aid is greater than the size restrictions specified (in either a folded or unfolded state), we may be unable to carry the item and you may need to travel with an alternative mobility aid (such as a manual wheelchair) that meets the below-mentioned dimensions.\"", "src": [ "s1", "s8" ], "basis": "max_device" }, "gate_delivery": { "value": "conditional", "detail": "For battery-powered aids: \"At your destination, your mobility aid can be collected from the arrivals carousel or if applicable at an international port, it will be provided at the arrivals door.\" Domestically the arrivals-gate return is limited to manual chairs that went through security screening on departure, so a motorised chair is normally returned at the carousel.", "src": [ "s1" ] }, "notes": "\"All electric mobility aids must travel in an upright position and in the 'free wheel' mode.\" Virgin Australia limits how many guests requiring wheelchair assistance it carries per flight, weighing hold space, airport access limitations, the level of assistance needed by everyone already booked, and the nature of each chair; if it cannot accommodate you it will offer an alternative Virgin Australia flight." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"Virgin Australia have equipped and stowed an onboard wheelchair on all our aircraft across the fleet. Cabin crew can assist with escorting you to and from the aircraft seat and the aircraft toilet door.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": null, "detail": "No accessible-lavatory specification is published. VA states only that cabin crew can escort you to the toilet door with the onboard wheelchair and \"is unable to provide assistance with the transfer from onboard wheelchair to the aircraft toilet as well as assisting guest's toileting requirements\" — a carer is required if you cannot manage this.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Staff transfer guests only with approved equipment: \"we are unable to perform transfers other than in accordance with our slide board and slide sheet, manual transfer sling or Eagle lift methods\". Weight limit: \"If you weigh more than 130kgs and require assistance with transfers you will need to arrange a Carer for travel on domestic and international flights.\" Eagle hoists are at Brisbane, Adelaide, Sydney, Melbourne, Perth, Canberra, Darwin, Gold Coast, Hamilton Island and Cairns; availability is not guaranteed.", "src": [ "s1", "s3" ] }, "seating": { "value": true, "detail": "Guests needing full assistance may pick their own seat or \"will be accommodated in rows that are easily accessible from the aircraft door, and provide the facility of adjustable armrests to assist with the transfer processes\" — \"generally on the right-hand side of the aircraft, in the aisle seat of the forward most rows\". A carer/safety assistant is seated with the guest. \"Guests travelling with mobility impairments are unable to be seated in the emergency exit rows.\" (The plan's rear-door seating line applies only to \"our smaller ATR aircrafts\".) Harnesses are \"capped at two per aircraft\".", "src": [ "s1", "s3" ] } }, "damage_liability": { "value": "No compensation amount is published; VA undertakes to source alternative equipment until a damaged or missing mobility aid is returned or repaired, and damage must be reported to Baggage Services at the airport reclaim area or in writing on the baggage claim form within the required time limits", "detail": "\"If your wheelchair or mobility device has not arrived at your destination with you, or arrived in a condition unable to be used for its intended purpose, please advise our Baggage Services Team immediately. We will provide assistance in sourcing alternative equipment until your device can be returned to you or repaired as required.\" Generally, damage \"should be reported... within the baggage reclaim area at the airport\", otherwise \"in writing... within the required time limits\" on a completed baggage claim form. VA is a 14 CFR Part 382 'foreign carrier'; no compensation figure published.", "src": [ "s3", "s4", "s7" ] }, "aircraft_hold_note": "Virgin Australia publishes a stated \"maximum wheelchair size and weight allowed on board by aircraft type\" rather than hold apertures: A320 84 x 100 x 125 cm / 80 kg; B737 84 x 100 x 125 cm / 120 kg; E190 80 x 74 x 125 cm / 80 kg; F70 65 x 100 x 125 cm / 120 kg; F100 65 x 100 x 125 cm / 80 kg; Saab 340B 84 x 100 x 125 cm / 120 kg (height x width x length). The Fokkers F70/F100 are the height-limiting types at 65 cm and the Embraer E190 the width-limiting type at 74 cm; VA does not publish which of these types it operates itself and which are flown by Link Airways or Alliance Airlines on its behalf. The Guest Accessibility Plan PDF — still the currently linked plan, but a 2018-titled file — carries an older, conflicting table (A330/777/737 84/100/125, ATR 72 84/70/90, A320 65/89/125, F70/F100 65/100/125) covering aircraft absent from the live page; where they disagree the live Mobility assistance page governs." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Virgin Australia publishes both a detailed live Mobility assistance page and a Guest Accessibility Plan PDF (Australia's Disability Access Facilitation Plan equivalent), and the two do not agree. CONTRADICTION a human should re-check: the live page's maximum wheelchair table (A320 84/100/125 cm 80 kg, B737 84/100/125 cm 120 kg, E190 80/74/125 cm 80 kg, F70 65/100/125 cm 120 kg, F100 65/100/125 cm 80 kg, Saab 340B 84/100/125 cm 120 kg) differs from the PDF's older table (which lists A330/777/737, ATR 72, A320 at 65 cm high, and F70/F100, and carries no weights); the downloadable wheelchair information form matches the live page, so the live page was used here. Re-checked 2026-07-29: the 2018-titled PDF is still the ONLY Guest Accessibility Plan Virgin Australia publishes — both the AU and EU \"Specific needs and assistance\" pages link to guest-accessibility-plan-2018.pdf and no newer Disability Access Facilitation Plan exists at any probed path — so it is stale in places (its aircraft table, its ATR references) but not superseded by a newer document. The PDF is also the only place VA publishes its TTY (133 677), Speak and Listen (1300 555 727) and internet relay channels, and the Disability Assistance Concession — a 50% discount on the base fare for a Personal Carer or Safety Assistant that VA requires you to travel with, on domestic travel. The battery rules are strong and specific: 300 Wh for a lithium battery removed into the cabin, one 300 Wh spare or two 160 Wh spares, UN 38.3 evidence potentially demanded before acceptance, and no watt-hour cap stated for a battery left installed. Spillable/wet batteries are absent from VA's list of permitted mobility-aid battery types. Real limits for a traveller: transfers are only performed with VA's own slide board/sling/Eagle methods and only up to 130 kg guest weight, motorised chairs are normally returned at the arrivals carousel rather than the aircraft door on domestic flights, and VA caps the number of wheelchair-assistance guests per flight and may move you to another flight. Published services cover flights operated by Virgin Australia and by Link Airways and Alliance Airlines on its behalf.", "searched_urls": [ "https://www.virginaustralia.com/au/en/", "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/", "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/mobility-assistance/", "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/travel-to-and-from-usa/", "https://www.virginaustralia.com/au/en/travel-info/specific-travel/specific-needs-assistance/specific-service-request-form/", "https://www.virginaustralia.com/content/dam/vaa/docs/guest-accessibility-plan-2018.pdf", "https://www.virginaustralia.com/content/dam/vaa/documents/specific-travel/wheelchair-mobility-aid-travel-information-form.pdf", "https://www.virginaustralia.com/au/en/travel-info/baggage/dangerous-goods/", "https://www.virginaustralia.com/au/en/travel-info/baggage/batteries/", "https://www.virginaustralia.com/au/en/help/contact-us/", "https://www.virginaustralia.com/au/en/travel-info/baggage/baggage-tracking/ (404)", "https://www.virginaustralia.com/au/en/travel-info/baggage/delayed-damaged-lost-baggage/ (404)", "https://www.virginaustralia.com/au/en/travel-info/baggage/checked-baggage/", "https://www.virginaustralia.com/au/en/travel-info/flying-with-us/our-fleet/", "https://www.virginaustralia.com/au/en/help/accessibility/", "https://www.virginaustralia.com/eu/en/travel-info/specific-travel/specific-needs-assistance/", "https://www.virginaustralia.com/content/dam/vaa/dpcs/guest-accessibility-plan.pdf (404 — no newer plan)", "https://www.virginaustralia.com/content/dam/vaa/docs/guest-accessibility-plan.pdf (404 — no newer plan)" ] } }, { "schema_version": "1.1", "slug": "volaris", "name": "Volaris", "iata_code": "Y4", "icao_code": "VOI", "country": "Mexico", "region": "Latin America & Caribbean", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.volaris.com/", "sources": [ { "id": "s1", "title": "Assistance for people with disabilities", "url": "https://cms.volaris.com/en/travel-info/special-services/special-assistance-for-people-with-disabilities/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Requirements for Traveling with Lithium Battery-Powered Wheelchairs (PDF)", "url": "https://cms.volaris.com/globalassets/pdfs/eng/requirements-for-traveling-with-lithium-battery.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Requisitos para volar con sillas de ruedas impulsadas por baterías de litio (PDF, ES)", "url": "https://cms.volaris.com/globalassets/pdfs/esp/requisitos-para-sillas-de-ruedas-con-baterias-de-litio.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Dimensions and other relevant characteristics of the cargo holds of the aircraft that Volaris operates (US DOT disclosure, PDF)", "url": "https://cms.volaris.com/globalassets/pdfs/eng/dimensions-and-characteristics-of-cargo-holds.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Contact us", "url": "https://cms.volaris.com/en/travel-info/contact-us/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Nondiscrimination on the Basis of Disability in Air Travel (Part 382)", "url": "https://cms.volaris.com/en/site-information/legal-information/Basis-of-Disability-In-Air-Travel/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Mexico — reservations and additional services", "number": "+52 55 1102 8000", "hours": null, "region": "MX", "src": [ "s5" ] }, { "label": "United States — reservations (1 855 VOLARIS)", "number": "+1 855 865 2747", "hours": null, "region": "US", "src": [ "s5" ] }, { "label": "Costa Rica — reservations", "number": "+506 4000 0229", "hours": null, "region": "CR", "src": [ "s5" ] }, { "label": "Guatemala — reservations", "number": "+502 2301 3939", "hours": null, "region": "GT", "src": [ "s5" ] }, { "label": "El Salvador — reservations", "number": "+503 2504 5540", "hours": null, "region": "SV", "src": [ "s5" ] }, { "label": "U.S. DOT Toll-Free Hotline for Air Travelers with Disabilities (published by Volaris; a regulator line, not a Volaris line)", "number": "+1 800 778 4838", "hours": null, "region": "US", "src": [ "s6" ] } ], "email": [], "web_form": [ { "label": "Customer service request / follow-up form", "url": "https://tuexperiencia.volaris.com/new-request.html", "src": [ "s5" ] } ], "relay": [ { "label": "WhatsApp — the channel Volaris names for notifying wheelchair travel 48 h ahead", "detail": "WhatsApp +52 55 5898 8599 (chatbot 'Vane'; human agent within 30 minutes)", "src": [ "s5", "s2" ] }, { "label": "TTY", "detail": "TTY +1 855 425 2002", "src": [ "s5" ] } ], "policy_pages": [ { "label": "Assistance for people with disabilities", "url": "https://cms.volaris.com/en/travel-info/special-services/special-assistance-for-people-with-disabilities/", "src": [ "s1" ] }, { "label": "Requirements for traveling with a lithium battery-powered wheelchair (PDF)", "url": "https://cms.volaris.com/globalassets/pdfs/eng/requirements-for-traveling-with-lithium-battery.pdf", "src": [ "s2" ] }, { "label": "Cargo-hold dimensions and mobility-aid limits (US DOT disclosure, PDF)", "url": "https://cms.volaris.com/globalassets/pdfs/eng/dimensions-and-characteristics-of-cargo-holds.pdf", "src": [ "s4" ] }, { "label": "Nondiscrimination on the basis of disability in air travel (Part 382)", "url": "https://cms.volaris.com/en/site-information/legal-information/Basis-of-Disability-In-Air-Travel/", "src": [ "s6" ] } ], "notes": "Volaris publishes no dedicated disability-desk phone number or e-mail. The special-assistance page and the lithium leaflet both route wheelchair users to WhatsApp; the listed phone lines are the general reservations lines." }, "policy": { "notice_hours": { "value": 48, "detail": "\"It is important to notify our staff at least 48 hours in advance if you will be traveling with a wheelchair so they can make the necessary arrangements for its transportation.\" The lithium leaflet names WhatsApp as the channel; the Spanish version phrases the 48 h as 'recomendable'. Electric-chair users must also be at the counter 3 h before domestic and 4 h before international departures.", "src": [ "s1", "s2", "s3" ] }, "how_to_request": { "value": "Request the wheelchair when booking or at the check-in counter, and notify Volaris via WhatsApp (+52 55 5898 8599) at least 48 h before the flight", "detail": "\"Request a wheelchair when booking your flight or upon arrival at our counter.\" The lithium leaflet says to notify Volaris staff via WhatsApp at least 48 hours prior so the device specifications are taken into account.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs are not subject to additional charges beyond your baggage allowance\"; the lithium leaflet adds \"Wheelchairs are transported free of charge in addition to your baggage allowance.\" The cargo-hold disclosure says the listed baggage is subject to fees \"except for assistive devices\".", "src": [ "s1", "s2", "s4" ] }, "devices_per_passenger": { "value": null, "detail": "Volaris does not publish how many mobility devices are carried free per passenger.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "\"Wheelchairs, stretchers, walkers, crutches\" are listed among the passenger baggage accepted in Volaris cargo compartments, and wheelchairs travel free of charge.", "src": [ "s4", "s1" ] }, "cabin_stowage": { "value": null, "detail": "Volaris does not publish whether a folding manual wheelchair may be stowed in the cabin.", "src": [] }, "gate_delivery": { "value": false, "detail": "\"Upon arrival at your destination, a wheelchair will be provided while we return yours along with your checked baggage\" — the chair comes back at baggage reclaim, not at the aircraft door.", "src": [ "s1" ] }, "max_weight_kg": { "value": 60, "detail": "Cargo-hold disclosure: \"Mobility aids not exceeding the following maximum dimensions and weight: … Weight: 60 kg\". The lithium leaflet repeats \"Maximum weight: 60 kg\" for electric wheelchairs.", "src": [ "s4", "s2" ] }, "max_dimensions": { "height_cm": 100, "width_cm": 80, "length_cm": 130, "detail": "\"Mobility aids not exceeding the following maximum dimensions and weight: Length: 1.30 meters, Width: 0.80 meters, Height: 1.00 meters, Weight: 60 kg\" — an explicit maximum device size published for the whole Volaris fleet.", "src": [ "s4", "s2" ], "basis": "max_device" }, "notes": "Volaris lists wheelchairs, stretchers, walkers and crutches among the items its cargo compartments accept, and exempts assistive devices from the special-baggage fees that apply to sports equipment and similar items.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Volaris publishes no in-cabin stowage dimensions for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "\"Not Allowed: Spillable wet batteries\" and \"Damaged or defective batteries\". Only non-spillable wet (special provision A67), dry (A123), nickel-metal hydride (A199) and UN 38.3 lithium batteries are listed as acceptable.", "src": [ "s2", "s4" ] }, "non_spillable": { "value": true, "detail": "\"Ensure the battery is either a dry or non-spillable wet battery and contains the label 'non-spillable battery'.\" Chairs whose non-spillable battery has no effective mechanism against accidental activation must travel with the battery disconnected and terminals protected; Volaris warns this can wipe an electronic memory chip.", "src": [ "s2", "s3" ] }, "lithium_ion": { "value": true, "detail": "Lithium batteries complying with the UN Manual of Tests and Criteria, Part III, subsection 38.3 are accepted; compliance must be verifiable from the battery label and/or its MSDS.", "src": [ "s2", "s3", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Volaris publishes no watt-hour cap for a lithium battery that stays installed in the chair. Its electric-wheelchair checklist instead requires the battery to be disconnected with terminals insulated and describes the acceptable battery as dry or non-spillable wet.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"A lithium-ion battery removed from a mobility device must be carried in the cabin with terminals properly protected. It must not exceed 300 Wh or 25 grams of lithium.\"", "src": [ "s2", "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You may transport one or two spare batteries: 1 battery must not exceed 300 Wh; 2 batteries must not exceed 160 Wh each.\" A later line in the same leaflet says up to two spares are allowed \"provided the combined total does not exceed 300 Wh or 25 grams of lithium\" — the two statements conflict.", "src": [ "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "\"You may transport one or two spare batteries\" (1 x up to 300 Wh, or 2 x up to 160 Wh each); spares travel in the cabin.", "src": [ "s2", "s3" ] }, "removal_required": { "value": null, "detail": "Volaris does not state outright that the battery must be removed. It requires the battery to be disconnected with terminals insulated, and says a battery that has been removed must be carried in the cabin. If the battery or parts are removable you must bring the technical sheet, user manual and a tool set (the tools are checked with the device).", "src": [] }, "terminals": { "value": "Battery disconnected, terminals/poles insulated; removed and spare batteries carried in the cabin with terminals protected, inside a fire- and explosion-resistant Lipobag", "detail": "\"The battery must be disconnected, with terminals insulated.\" Removed or spare batteries go in the cabin \"with terminals properly protected\" and Volaris requires a Lipobag (max 25 cm / 10 in length and height, 35 cm / 14 in width).", "src": [ "s2", "s3" ] }, "documentation": { "value": "Battery label and/or MSDS proving UN 38.3 compliance, plus the device technical sheet and user manual (or verbal disassembly instructions)", "detail": "At check-in you must state battery type (manufacturer and model), the number of batteries installed and spare with their Wh, total device weight, device dimensions and disassembly instructions, referring to the MSDS and the device manual. The device is refused if the battery does not meet the requirements or shows leakage or damage.", "src": [ "s1", "s2", "s3" ] } }, "allowed": { "value": true, "detail": "Electric wheelchairs are carried as checked mobility aids if the battery is a dry or non-spillable wet type (or a UN 38.3 lithium battery), the battery is disconnected with terminals insulated, and the device stays within 1.30 x 0.80 x 1.00 m and 60 kg. Counter arrival 3 h domestic / 4 h international.", "src": [ "s2", "s3", "s4" ] }, "max_weight_kg": { "value": 60, "detail": "\"Maximum weight: 60 kg\" for electric wheelchairs; the cargo-hold disclosure repeats 60 kg for mobility aids generally.", "src": [ "s2", "s3", "s4" ] }, "max_dimensions": { "height_cm": 100, "width_cm": 80, "length_cm": 130, "detail": "Electric wheelchairs: \"Maximum dimensions: Length: 1.30 meters, Width: 0.80 meters, Height: 1.00 meter\" — an explicit maximum device size, repeated in the DOT cargo-hold disclosure.", "src": [ "s2", "s3", "s4" ], "basis": "max_device" }, "gate_delivery": { "value": false, "detail": "Volaris returns the passenger's own chair with checked baggage on arrival and lends an airport chair in the meantime; no return at the aircraft door is published.", "src": [ "s1" ] }, "notes": "A visual inspection of the battery and the chair is carried out at the airport; the device is not transported if the battery shows signs of leaks or previous damage. Lipobags holding removable or spare batteries must not exceed 25 cm / 10 in (length and height) and 35 cm / 14 in (width)." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Volaris does not publish whether an on-board aisle chair is available.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published on Volaris's site.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Volaris says staff will help you move through the airport, to the boarding gate and onto the plane and that on board you will receive 'the necessary care', but publishes no specific transfer or lifting policy.", "src": [] }, "seating": { "value": null, "detail": "Volaris does not publish a movable-armrest or bulkhead seating policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "Volaris publishes no mobility-aid damage-liability statement. Its US disability page only reproduces the DOT's own contact details for obtaining 14 CFR Part 382.", "src": [] }, "aircraft_hold_note": "Volaris publishes a DOT-compliance PDF with cargo-door apertures and hold clearances for the A319, A320ceo/neo and A321ceo/neo/NX, but the figures appear only inside diagrams, not as extractable text. The binding published figure for travellers is the 1.30 x 0.80 x 1.00 m / 60 kg mobility-aid limit." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "es", "notes": "Volaris publishes matching Spanish and English versions of its lithium-wheelchair leaflet; both were read and they agree. Two things a human should re-check: (1) the leaflet says one spare may be up to 300 Wh, then two lines later says up to two spares are allowed only if the COMBINED total stays under 300 Wh / 25 g of lithium — these conflict; (2) the 'Electric Wheelchairs' checklist requires a dry or non-spillable wet battery labelled 'non-spillable battery', which sits oddly beside the same document's lithium-ion rules. Volaris publishes no dedicated disability phone line or e-mail — the named channel is WhatsApp. The chair is returned with checked baggage, not at the aircraft door. Volaris flies as Concesionaria Vuela Compañía de Aviación (Y4), Vuela Aviación S.A. and Vuela El Salvador S.A.; the cargo-hold disclosure covers all three.", "searched_urls": [ "https://www.volaris.com/", "https://cms.volaris.com/en/travel-info/special-services/special-assistance-for-people-with-disabilities/", "https://cms.volaris.com/en/travel-info/special-services/", "https://cms.volaris.com/globalassets/pdfs/eng/requirements-for-traveling-with-lithium-battery.pdf", "https://cms.volaris.com/globalassets/pdfs/esp/requisitos-para-sillas-de-ruedas-con-baterias-de-litio.pdf", "https://cms.volaris.com/globalassets/pdfs/eng/dimensions-and-characteristics-of-cargo-holds.pdf", "https://cms.volaris.com/link/9711c747f174406f93a562455349a9a7.aspx", "https://cms.volaris.com/link/08288a3fe9624791964e574053f9fdbb.aspx?epslanguage=en", "https://cms.volaris.com/en/site-information/legal-information/", "https://cms.volaris.com/en/site-information/volaris-legal-information/", "https://cms.volaris.com/en/site-information/legal-information/Basis-of-Disability-In-Air-Travel/", "https://cms.volaris.com/en/travel-info/contact-us/", "https://cms.volaris.com/en/customer-service/contact-us/", "https://cms.volaris.com/en/travel-info/customer-service/", "https://cms.volaris.com/en/site-information/contact-us/", "https://cms.volaris.com/en/customer-service/", "https://cms.volaris.com/sitemap.xml" ] } }, { "schema_version": "1.1", "slug": "volotea", "name": "Volotea", "iata_code": "V7", "icao_code": "VOE", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.volotea.com/", "sources": [ { "id": "s1", "title": "Special assistance — request it 48 hours before the flight, two mobility aids free", "url": "https://www.volotea.com/en/your-booking/special-assistance/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "General Conditions of Carriage — 10.2 assistance to PRM, 14.3 devices powered by lithium batteries, 17 liability for baggage, Appendix III Passengers with Reduced Mobility", "url": "https://www.volotea.com/en/legal-conditions/conditions-of-carriage/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Our planes — 'the volotea fleet has 40 airbus aircrafts: 20 A319 and 20 A320'", "url": "https://www.volotea.com/en/our-planes/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "International — free number for special assistance (calls from outside Spain, Italy and France)", "number": "+34 93 12 25 224", "hours": null, "region": "INTL", "src": [ "s1", "s2" ] } ], "email": [], "web_form": [ { "label": "Special assistance request (Manage your booking → Special Assistance)", "url": "https://www.volotea.com/en/your-booking/special-assistance/", "src": [ "s1", "s2" ] }, { "label": "Customer service contact form", "url": "https://www.volotea.com/en/contact/email/", "src": [ "s2" ] } ], "relay": [], "policy_pages": [ { "label": "Special assistance", "url": "https://www.volotea.com/en/your-booking/special-assistance/", "src": [ "s1" ] }, { "label": "Conditions of carriage — Appendix III (PRM) and section 14.3 (lithium batteries in mobility aids)", "url": "https://www.volotea.com/en/legal-conditions/conditions-of-carriage/", "src": [ "s2" ] } ], "notes": "Volotea publishes a single free assistance number for calls from outside Spain, Italy and France; no dedicated per-country accessibility line, TTY or relay service, and no special-assistance email address was found on volotea.com. Both volotea.com and its help-centre articles sit behind an Incapsula bot wall, so the help-centre article pages could not be read." }, "policy": { "notice_hours": { "value": 48, "detail": "'Passengers who require special assistance must notify us of this at least 48 hours before their flight.' Appendix III puts it as 'at least two business days (48h) in advance of the day of your departure'. Most special services also require check-in at least two hours before scheduled departure.", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Book it at the time of reservation or through 'Special Assistance' in Manage your booking, or call the free number (+34) 93 12 25 224 from outside Spain, Italy and France", "detail": "'The reservation can be made through \"Special Assistance\" or by calling the free telephone number (+34) 93 12 25 224, for calls outside Spain, Italy and France.' The type of wheelchair service required (WCHR / WCHS / WCHC) must be specified.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "'The service will not have any additional charge and they can bring up to two-mobility equipment (wheelchair, walker ...) free of charge.' Appendix III: 'This service is free of charge.'", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "'Medical equipment and up to 2 mobility devices can be transported free of charge: wheelchair, crutches or other orthopedic devices.' A guide or assistance dog also travels free.", "src": [ "s1", "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Passengers using a wheelchair may bring up to two mobility devices free of charge; the three IATA wheelchair service levels (WCHR, WCHS, WCHC) are offered and the aid must fit the published per-aircraft dimension table.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Volotea describes no in-cabin stowage option for a folding manual wheelchair.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published. Volotea says only that on arrival 'the assistant will meet you in the plane and will help you move from your seat or from the plane door to a wheelchair' — it does not say whether that is your own chair returned at the aircraft door.", "src": [ "s2" ] }, "max_weight_kg": { "value": 150, "detail": "The published table of maximum permissible dimensions of reduced-mobility equipment gives 'Weight 150 kg' for all three aircraft types listed (Boeing 717, Airbus A319, Airbus A320).", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 142, "width_cm": 181.7, "length_cm": 200, "detail": "Cargo-compartment envelope, not a stated chair size: 'The maximum permissible dimensions of reduced mobility equipment in the cargo compartments of the aircraft in our fleet will be the following' — A319 1.42 m H / 1.817 m W / 2 m L; A320 1.43 / 1.82 / 2 m; 150 kg. A319 figures taken as the tightest type flown ('20 A319 and 20 A320'); a stale Boeing 717 row (75 cm / 1.3 m / 2.83 m) remains in the table. Volotea applies it as a ceiling: a chair that does not fit means 'you will need to travel with an alternative mobility aid'.", "src": [ "s2", "s3" ], "basis": "hold_compartment" }, "notes": "Volotea will not accept passengers who require a stretcher. PRM places are capped at 12–18 per flight depending on the aircraft configuration, no more than 2 PRM may travel alone on a flight, and both caps halve when there is an operational limitation such as an inoperative cabin door.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — no in-cabin wheelchair stowage is described.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Volotea's mobility-aid battery rules cover lithium batteries only; no rule for wet / spillable batteries is given.", "src": [ "s2" ] }, "non_spillable": { "value": null, "detail": "Not published. Volotea gives no rule for gel, AGM, sealed lead-acid or dry-cell mobility-aid batteries — only for lithium ones.", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium-powered wheelchairs and similar mobility aids are carried. Non-removable batteries must be securely attached with terminals protected against short circuit; removable batteries must be removed by the passenger, packed in a protective bag and carried in the cabin.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "'When the lithium battery remains installed in the mobility aid, there is no watt-hour (Wh) limit, provided it complies with the manufacturer's design and safety requirements.' The battery must be securely attached and its terminals protected, e.g. enclosed within a battery container.", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "For removable batteries: 'The passenger must remove the battery. Each battery must be packed in a protective bag (provided by the passenger). Battery must not exceed 300 Wh.'", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "'Each passenger may carry a maximum of one spare battery not exceeding 300 Wh, or two spare batteries each not exceeding 160 Wh.' Spares travel in the cabin.", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count is two: 'one spare battery not exceeding 300 Wh, or two spare batteries each not exceeding 160 Wh'. Taking two spares means each must be 160 Wh or less; a single spare may be up to 300 Wh.", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only where the battery is removable: 'The passenger must remove the battery', pack it in a protective bag they supply and carry it in the cabin, and 'captain and purser must be informed of the seat number of the passenger carrying the removed battery'. Non-removable batteries stay installed with no watt-hour limit.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "'The battery must be securely attached to the wheelchair or mobility device. The battery terminals must be protected against short circuits, e.g. by being enclosed within a battery container.' Removed batteries go in a protective bag provided by the passenger.", "src": [ "s2" ] }, "documentation": { "value": null, "detail": "Not published — Volotea does not require a battery spec sheet, MSDS or manufacturer label for a mobility aid. It does warn that 'power in watt hours ... may not be indicated on the battery. Passengers must determine its power beforehand' from volts and amp-hours.", "src": [ "s2" ] } }, "allowed": { "value": true, "detail": "Electric wheelchairs are carried under section 14.3 of the Conditions of Carriage ('Wheelchairs and similar mobility aids (used by passengers with reduced mobility) powered by lithium batteries'), subject to the 48-hour assistance notification and the published per-aircraft dimension table.", "src": [ "s2" ] }, "max_weight_kg": { "value": 150, "detail": "'Weight 150 kg' in the published table of maximum permissible reduced-mobility-equipment dimensions, the same for Boeing 717, A319 and A320.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": 142, "width_cm": 181.7, "length_cm": 200, "detail": "Same cargo-compartment table as manual chairs — 'maximum permissible dimensions of reduced mobility equipment in the cargo compartments of the aircraft in our fleet'. A319 row taken as the binding figure because the fleet page lists only 20 A319 and 20 A320: A319 1.42 m H / 1.817 m W / 2 m L; A320 1.43 / 1.82 / 2 m; 150 kg. The stale Boeing 717 row would be 75 cm H / 1.3 m W / 2.83 m L.", "src": [ "s2", "s3" ], "basis": "hold_compartment" }, "gate_delivery": { "value": null, "detail": "Not published. Volotea does not state whether a powered chair is returned at the aircraft door or at baggage reclaim.", "src": [] }, "notes": "Volotea's Conditions of Carriage dimension table still carries a Boeing 717 row with a 75 cm height limit, but Volotea's own fleet page says the fleet is '40 airbus aircrafts: 20 A319 and 20 A320'. The A319 row (1.42 m H) is therefore used here as the binding limit; the 75 cm figure appears to be a stale row for a type no longer operated." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Volotea says nothing about an on-board aisle wheelchair.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published — Volotea describes no accessible lavatory or grab rails on board.", "src": [] }, "transfer_assistance": { "value": "conditional", "detail": "Cabin crew 'can help you to find your seat ..., store and retrieve hand luggage, move between your seat and the toilet'. But Volotea recommends travelling with a companion if you need help eating, taking medication, 'getting up from, or sitting down on, your seat on the plane', or reaching an emergency exit unaided.", "src": [ "s2" ] }, "seating": { "value": "Moveable armrests on some seats on every aircraft; PRM never in emergency-exit rows; seats preferably by the window", "detail": "'All our aircraft have some seats with moveable armrests to allow you to access your seat easily. Unfortunately, we are unable to provide assistance equipment such as seat booster cushions on board.' PRM may not be assigned seats with direct access to emergency exits.", "src": [ "s2" ] } }, "damage_liability": { "value": "1,519 SDR per passenger for destruction, loss, delay or damage of baggage", "detail": "'Volotea will be liable, in the event of the destruction, loss, delay or damage to baggage, up to the quantity of 1,519 Special Drawing Rights.' A higher limit applies only if the passenger makes a special declaration of baggage value. No mobility-aid-specific liability rule is published.", "src": [ "s2" ] }, "aircraft_hold_note": "Published maximum reduced-mobility-equipment dimensions 'in the cargo compartments of the aircraft in our fleet': Boeing 717 — 75 cm H, 1.3 m W, 2.83 m L; Airbus A319 — 1.42 m, 1.817 m, 2 m; Airbus A320 — 1.43 m, 1.82 m, 2 m; 150 kg on all three. Volotea's fleet page lists only 20 A319 and 20 A320, so the 717 row looks obsolete and the A319 is the tightest type actually flown." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Volotea is one of the few low-cost carriers that states outright there is NO watt-hour limit for a lithium battery that stays installed in the chair — the 300 Wh cap applies only to a battery that has to come out. Carriage of the aid itself is free; no fee is charged for assistance or for up to two mobility devices. Two things to check before booking: (1) the published dimension table still lists a Boeing 717 whose 75 cm hold height is far tighter than the A319/A320 rows, yet Volotea's own fleet page says the fleet is '40 airbus aircrafts: 20 A319 and 20 A320' — the A319 row (142 x 181.7 x 200 cm, 150 kg) is recorded here as the binding limit and a human should ask Volotea to confirm the 717 row is obsolete; (2) PRM capacity is capped at 12–18 per flight and at most 2 PRM travelling alone, halved when a cabin door is inoperative, so a late request can be refused on capacity grounds. Volotea will not carry a passenger who needs a stretcher, and publishes no on-board wheelchair or accessible lavatory. volotea.com sits behind an Incapsula bot wall (direct fetch and the r.jina.ai reader proxy both return 'Request unsuccessful. Incapsula incident ID'); the pages cited were read through Google's translate.goog transport, which serves Volotea's own English pages verbatim. The Zendesk-style help-centre articles under /en/contact/article/ render client-side and could not be read at all.", "searched_urls": [ "https://www.volotea.com/en/", "https://www.volotea.com/en/your-booking/special-assistance/", "https://www.volotea.com/en/legal-conditions/conditions-of-carriage/", "https://www.volotea.com/en/contact/", "https://www.volotea.com/en/contact/article/18392260658973", "https://www.volotea.com/en/help/", "https://www.volotea.com/en/contact/email/", "https://www.volotea.com/en/customer-service/", "https://www.volotea.com/es/tu-reserva/asistencia-especial/", "https://www.volotea.com/en/our-planes/" ] } }, { "schema_version": "1.1", "slug": "vueling", "name": "Vueling", "iata_code": "VY", "icao_code": "VLG", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.vueling.com", "sources": [ { "id": "s1", "title": "Passengers with reduced mobility and special needs", "url": "https://help.vueling.com/hc/en-gb/articles/19798820075537-Passengers-with-reduced-mobility-and-special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Carriage of battery-powered wheelchairs", "url": "https://help.vueling.com/hc/en-gb/articles/29186971085073-Carriage-of-battery-powered-wheelchairs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Wheelchair Check-in", "url": "https://help.vueling.com/hc/en-gb/articles/30891224305425-Wheelchair-Check-in", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Damaged bag (luggage incidents)", "url": "https://help.vueling.com/hc/en-gb/articles/19798809791121-Damaged-bag", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Reduced mobility assistance — request form", "url": "https://www.vueling.com/en/customer-services/assistants/reduced-mobility-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Special Assistance (help centre category)", "url": "https://help.vueling.com/hc/en-gb/categories/19798714411665-Special-Assistance", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain — line exclusively for people with special needs", "number": "931222230", "region": "ES", "src": [ "s1" ] }, { "label": "France — line exclusively for people with special needs", "number": "+33185148077", "region": "FR", "src": [ "s1" ] }, { "label": "Italy — line exclusively for people with special needs", "number": "+390694802424", "region": "IT", "src": [ "s1" ] }, { "label": "United Kingdom — line exclusively for people with special needs", "number": "+442045710521", "region": "GB", "src": [ "s1" ] }, { "label": "Rest of the world — line exclusively for people with special needs", "number": "+34931222251", "region": "INT", "src": [ "s1" ] } ], "email": [], "web_form": [ { "label": "Request assistance (reduced mobility assistance form)", "url": "https://www.vueling.com/en/customer-services/assistants/reduced-mobility-assistance", "src": [ "s1", "s5" ] } ], "relay": [], "policy_pages": [ { "label": "Passengers with reduced mobility and special needs", "url": "https://help.vueling.com/hc/en-gb/articles/19798820075537-Passengers-with-reduced-mobility-and-special-needs", "src": [ "s1" ] }, { "label": "Carriage of battery-powered wheelchairs", "url": "https://help.vueling.com/hc/en-gb/articles/29186971085073-Carriage-of-battery-powered-wheelchairs", "src": [ "s2" ] }, { "label": "Wheelchair check-in", "url": "https://help.vueling.com/hc/en-gb/articles/30891224305425-Wheelchair-Check-in", "src": [ "s3" ] } ], "notes": "The five phone numbers above are described by Vueling as \"exclusively dedicated to supporting people with special needs\"; the same numbers are used to claim the free adapted seat for the passenger and one companion." }, "policy": { "notice_hours": { "value": 48, "detail": "\"We recommend to request assistance at least 48 hours before the departure of the flight, since the number of people requiring special assistance who can travel on a flight is limited. If you don't give advance notice, you may not be provided with the assistance you need and your travel plans may be affected.\" On the day, be at the airport meeting point at least 2.5 hours before scheduled departure.", "src": [ "s1" ] }, "how_to_request": { "value": "State your needs during booking on vueling.com, or afterwards via the online \"Request assistance\" form, or by calling the dedicated special-needs numbers", "detail": "\"If you make your purchase through our website, you can let us know during the purchasing process… If you did not inform us of your needs during the purchase process or made the purchase through our app, you can do so through our website: REQUEST ASSISTANCE.\" The dedicated phone lines (Spain 931222230, rest of world +34 931 222 251) are the alternative route.", "src": [ "s1", "s5" ] }, "fee_charged": { "value": false, "detail": "\"You can check in up to two mobility devices free of charge (for example, a wheelchair and a walker, etc.)\", and keeping your own chair to the boarding gate places it in the hold there \"at no additional cost\". Passengers who book airport assistance also get one 10 kg cabin bag (55x40x20 cm) plus an underseat bag at no extra cost whatever the fare, and a free adapted seat for themselves and one companion.", "src": [ "s1", "s3" ] }, "devices_per_passenger": { "value": 2, "detail": "\"You can check in up to two mobility devices free of charge (for example, a wheelchair and a walker, etc.).\"", "src": [ "s3" ] }, "manual": { "allowed": { "value": true, "detail": "\"You must go to the check-in desk to check in your wheelchair or mobility aid and receive assistance, if requested. If you prefer to keep your own wheelchair or mobility aid until the boarding gate, it will be placed in the hold there at no additional cost.\" Some airports require a special metal screening process, so you transfer to an airport wheelchair while your device is inspected.", "src": [ "s3" ] }, "cabin_stowage": { "value": null, "detail": "Not published. Vueling's wheelchair articles describe only hold carriage — from the check-in desk or from the boarding gate — and never mention stowing a folding manual chair in the cabin. Crutches, a walking stick, an umbrella and a walking frame may be carried on board in addition to hand luggage.", "src": [ "s1", "s3" ] }, "gate_delivery": { "value": "conditional", "detail": "Default is baggage reclaim: \"Once you arrive at your destination, the airport assistance service will take you to the baggage claim area to collect your wheelchair. If, for specific reasons, you need it upon landing, please let us know so it can be arranged.\" Delivery at the aircraft therefore has to be requested.", "src": [ "s3" ] }, "max_weight_kg": { "value": null, "detail": "Not published. Vueling asks for the device's weight in kg at the airport check but states no maximum weight for a wheelchair or mobility aid.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published. Vueling asks passengers to bring the device's length, height and width so it can be verified at the airport, but publishes no maximum dimensions.", "src": [ "s2" ], "basis": null }, "notes": "Some airports have a special metal screening process for wheelchairs; assistance is required because you must transfer to an airport wheelchair while your device is inspected.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; Vueling states no in-cabin stowage allowance for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "Spillable wet batteries: \"These types of batteries are not accepted on board.\"", "src": [ "s2" ] }, "non_spillable": { "value": true, "detail": "Non-spillable batteries — dry (including integrated), gel, and wet (sealed) — are accepted. \"The battery terminals and other electrical circuits must be isolated to prevent the device from being accidentally switched on. The battery must be securely attached to the device or removed according to the manufacturer's instructions (if designed to do so). You can carry a maximum of one spare battery, with no power limitation.\"", "src": [ "s2" ] }, "lithium_ion": { "value": true, "detail": "Lithium-ion wheelchairs are accepted. Non-removable battery: \"It must be securely attached to the device. In this case, there is no power limitation for the battery. You must ensure that all electrical circuits are isolated and cannot be accidentally activated.\" Removable battery: removed per the manufacturer's instructions and carried on board.", "src": [ "s2" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "Vueling states explicitly that a fixed battery has no watt-hour cap: \"If the battery is NOT removable: It must be securely attached to the device. In this case, there is no power limitation for the battery.\"", "src": [ "s2" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the battery is removable it \"must be removed according to the manufacturer's instructions and carried on board. The battery must not exceed 300 Wh, or if 2 batteries are carried, these may not exceed 160 Wh each.\" Removed batteries must be protected from damage, e.g. each in a protective pouch.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"The spare batteries have the same power requirements, so you can carry a maximum of: 1 lithium ion battery that may NOT exceed 300 Wh, or 2 batteries that do not exceed 160 Wh each.\"", "src": [ "s2" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count 2 under the lithium rule: one spare of up to 300 Wh, or two spares of up to 160 Wh each. For non-spillable (dry / gel / sealed wet) batteries Vueling allows \"a maximum of one spare battery, with no power limitation\".", "src": [ "s2" ] }, "removal_required": { "value": "conditional", "detail": "Only where the battery is designed to be removable: \"If the battery IS removable: It must be removed according to the manufacturer's instructions and carried on board.\" A non-removable lithium battery stays securely attached to the chair, with no watt-hour limit.", "src": [ "s2" ] }, "terminals": { "value": true, "detail": "\"The battery terminals and other electrical circuits must be isolated to prevent the device from being accidentally switched on.\" For a fixed lithium battery: \"You must ensure that all electrical circuits are isolated and cannot be accidentally activated.\" Removed or spare batteries \"must be protected against damage (for example, individually placed in protective covers)\".", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "\"It is recommended to bring all the necessary documentation to allow the following checks: type of device, brand and model; weight (in kg) and dimensions of the device: length, height and width; type of battery (and watt-hours for lithium batteries); information on how to disable circuits and isolate the battery to prevent it from being switched on accidentally during the flight.\"", "src": [ "s2" ] } }, "allowed": { "value": "conditional", "detail": "\"For safety reasons, if you are travelling with a wheelchair or mobility aid with a battery, the device must be checked to ensure it meets all requirements before being accepted on board. This verification will be carried out at the airport… If the wheelchair or mobility aid does not meet the required conditions, its transport will have to be refused.\"", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published; the declared weight is checked at the airport but Vueling states no maximum.", "src": [ "s2" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published; dimensions are verified at the airport against the manufacturer's data but no maximum is stated.", "src": [ "s2" ], "basis": null }, "gate_delivery": { "value": "conditional", "detail": "Same as for manual chairs: the aid is returned at the baggage claim area, and delivery on landing has to be requested — \"If, for specific reasons, you need it upon landing, please let us know so it can be arranged.\"", "src": [ "s3" ] }, "notes": "Battery compliance is verified at the airport on the day of travel rather than pre-approved, and a device that does not meet the conditions is refused." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "\"At Vueling we now have onboard wheelchairs across our entire fleet to assist passengers with reduced mobility when moving around the cabin and to ensure a more comfortable and inclusive journey.\"", "src": [ "s1" ] }, "accessible_lavatory": { "value": false, "detail": "Vueling lists among the things every passenger must be able to do unaided \"Using the toilet independently (no accessible toilet)\" — there is no accessible lavatory on board, and a passenger who cannot manage must travel with a non-disabled companion over 18 or be denied boarding.", "src": [ "s1" ] }, "transfer_assistance": { "value": "conditional", "detail": "\"Depending on the assistance requested, the airport assistance service will accompany you to the boarding gate, to the aircraft door or to your seat\", and on-board wheelchairs are available fleetwide. But passengers must be self-sufficient in understanding safety instructions, fastening/unfastening the seat belt, finding and putting on the life jacket, leaving their seat for an emergency exit, putting on the oxygen mask and using the toilet — otherwise a companion is mandatory.", "src": [ "s1" ] }, "seating": { "value": true, "detail": "\"Passengers with special needs, as well as one companion, are entitled to a free seat adapted to their needs\", assigned during online check-in (7 days before departure) or via the dedicated phone lines, and if necessary from the crew on the day. Window seats are normally allocated; seats in the first/last rows and at or near emergency exits cannot be occupied.", "src": [ "s1" ] } }, "damage_liability": { "value": "Report to Lost and Found before leaving arrivals; PIR issued; claim within 7 calendar days", "detail": "\"If your mobility equipment is delayed, damaged, or lost upon arrival at your destination, you must report it to the Lost and Found office before leaving the arrivals terminal.\" An agent verifies the damage and issues a Property Irregularity Report; \"you have up to 7 calendar days from the receipt of the luggage and the opening of the PIR to claim damages\". Vueling notes certain damage is not covered and publishes no mobility-aid liability limit or full-value rule.", "src": [ "s1", "s4" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Vueling is part of IAG but publishes its own special-assistance rules on vueling.com and help.vueling.com; nothing here is taken from British Airways, Iberia or Aer Lingus. Three things a power-chair user should note: (1) battery compliance is verified at the airport on the day of travel, not approved in advance, and a device that fails the check is refused; (2) \"the total number of unaccompanied or accompanied customers with special needs and their companions must not exceed 10% of the aircraft's capacity\", so a late request can be turned away; (3) there is no accessible lavatory on board. No maximum wheelchair weight or size is published at all, which is unusual for an A320-family operator. Safety leaflets in braille are available in all aircraft on request; PRM passengers board first and disembark last.", "searched_urls": [ "https://www.vueling.com/en", "https://help.vueling.com/hc/en-gb/categories/19798714411665-Special-Assistance", "https://help.vueling.com/hc/en-gb/articles/19798820075537-Passengers-with-reduced-mobility-and-special-needs", "https://help.vueling.com/hc/en-gb/articles/30891224305425-Wheelchair-Check-in", "https://help.vueling.com/hc/en-gb/articles/29186971085073-Carriage-of-battery-powered-wheelchairs", "https://help.vueling.com/hc/en-gb/articles/30894934000401-Other-Special-Needs", "https://help.vueling.com/hc/en-gb/articles/19798809791121-Damaged-bag", "https://www.vueling.com/en/customer-services/assistants/reduced-mobility-assistance", "https://help.vueling.com/hc/en-gb/search?query=damaged+baggage+liability", "https://help.vueling.com/hc/en-gb/sections/19798715655825-Luggage-incidents" ] } }, { "schema_version": "1.1", "slug": "wamos-air", "name": "Wamos Air", "iata_code": "EB", "icao_code": "PLM", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://wamosair.com", "sources": [ { "id": "s1", "title": "Information for Passengers (PDF, June 2026) — §1.4 Battery powered mobility aids and the dangerous-goods table", "url": "https://wamosair.com/wp-content/uploads/2026/06/INFORMATION_FOR_PASSENGERS_jun26.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Standard Terms of Carriage (PDF, 09/12/2024) — §7.3 Passengers with disabilities or reduced mobility", "url": "https://wamosair.com/wp-content/uploads/2024/12/Standard-terms-of-carriage_09_12_2024_EN.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Contact — Madrid head office phone and email addresses", "url": "https://wamosair.com/contact/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Homepage — “European leader in Charter and Wet Lease operations”, serving over 50 airlines", "url": "https://wamosair.com/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain — Wamos Air general enquiries (Madrid head office)", "number": "+34 91 418 8760", "hours": null, "region": "ES", "src": [ "s3" ] } ], "email": [ { "label": "Reservations — the address the dangerous-goods pages name for mobility-aid and battery questions", "address": "reservas@wamosair.com", "src": [ "s1" ] }, { "label": "General enquiries", "address": "hola@wamosair.com", "src": [ "s3" ] }, { "label": "Charter bookings", "address": "charter@wamosair.com", "src": [ "s3" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Information for Passengers (PDF) — §1.4 battery-powered mobility aids", "url": "https://wamosair.com/wp-content/uploads/2026/06/INFORMATION_FOR_PASSENGERS_jun26.pdf", "src": [ "s1" ] }, { "label": "Standard Terms of Carriage (PDF) — §7.3 passengers with disabilities or reduced mobility", "url": "https://wamosair.com/wp-content/uploads/2024/12/Standard-terms-of-carriage_09_12_2024_EN.pdf", "src": [ "s2" ] } ], "notes": "Wamos Air publishes no dedicated accessibility desk, disability email or text relay. The dangerous-goods pages repeatedly say “please contact Wamos Air for further information” about battery-powered mobility aids and give reservas@wamosair.com as the address; +34 91 418 8760 is the Madrid switchboard. Because Wamos flies charter and wet-lease, the assistance request normally reaches Wamos through the tour operator or contracting airline that sold the seat." }, "policy": { "notice_hours": { "value": 48, "detail": "“Passengers must notify the airline of their status as a Passenger with a disability or reduced mobility 48 hours before the flight, and of any special needs they may have. If that notification is not made within the required time, reasonable efforts will be made… although it may not be possible to provide the assistance requested.”", "src": [ "s2" ] }, "how_to_request": { "value": "Notify Wamos Air (through the tour operator or contracting airline) at least 48 hours before the flight; say at booking if you want to keep your own chair to the gate", "detail": "Wamos requires notification of disability/reduced-mobility status and any special needs 48 h ahead. “Passengers who wish to reach the gate by themselves must indicate this at the earliest possible moment during the booking process.” Battery-powered mobility aids: “Please contact Wamos Air for further information” (reservas@wamosair.com).", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "“Regulation (EC) 1107/2006 allows you to carry, at no additional cost, up to two pieces of mobility equipment per disabled person or person with reduced mobility, and the necessary medical equipment they may require.”", "src": [ "s2" ] }, "devices_per_passenger": { "value": 2, "detail": "“up to two pieces of mobility equipment per disabled person or person with reduced mobility” carried at no additional cost, plus necessary medical equipment.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Mobility equipment is carried — up to two pieces per passenger at no additional cost — but “Any personal mobility devices must be checked in.”", "src": [ "s2" ] }, "cabin_stowage": { "value": false, "detail": "“Wamos Air does not have room in its fleet to locate the passenger’s own wheelchair inside the passenger cabin.” Any personal mobility device must be checked in.", "src": [ "s2" ] }, "gate_delivery": { "value": false, "detail": "You may keep your chair to the gate if you ask at booking — “Their mobility device will be tagged as checked baggage, but will be loaded in the hold of the aircraft upon arrival at the gate” — but on arrival “your chair or mobility aid will be delivered to the baggage reclaim hall”, not at the aircraft door.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "Not published for wheelchairs. Wamos’ 32 kg figure is the general per-piece checked-baggage limit and has deliberately not been read across to mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — Wamos Air states no maximum wheelchair size.", "src": [] }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not applicable — Wamos Air says it has no room in its fleet for a passenger’s own wheelchair in the cabin.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Accepted with operator approval. “The batteries and the electrical circuits shall be isolated and securely attached to the mobility aid”, or removed per the manufacturer where the aid cannot be kept upright. A removed or spare spillable battery travels in the hold in strong, rigid, leak-tight packagings, secured upright with absorbent material, marked “BATTERY, WET, WITH MOBILITY AID” and labelled “Corrosive” and “Package Orientation”.", "src": [ "s1" ] }, "non_spillable": { "value": "conditional", "detail": "Accepted with operator approval. Batteries and electrical circuits must be isolated and securely attached to the aid, or removed per the manufacturer’s instructions; a removed or spare non-spillable battery travels in strong rigid packagings in the cargo compartment. “Each passenger may carry a maximum of one spare battery.”", "src": [ "s1" ] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with operator approval. If the battery cannot be removed, “the mobility aid, the batteries, electrical cabling and controls shall be restraint and protected”. If it is removable, follow the manufacturer’s instructions and carry it in the cabin.", "src": [ "s1" ] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published as a number: where the battery cannot be removed Wamos requires the aid, batteries, cabling and controls to be restrained and protected, but states no watt-hour ceiling for a battery that stays installed.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "“The battery removed from the mobility aid must not exceed 300 Wh, or if it’s fitted with 2 batteries, each battery must not exceed 160 Wh.” Removed batteries must be carried in the passenger cabin.", "src": [ "s1" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "“Each passenger may carry a maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160 Wh.” Spares travel in the cabin, protected from damage and short circuit.", "src": [ "s1" ] }, "spares_allowed": { "value": 2, "detail": "One spare up to 300 Wh, or two spares each up to 160 Wh — so two is the maximum count. (For a non-spillable wet battery the limit is one spare, carried in the hold.)", "src": [ "s1" ] }, "removal_required": { "value": false, "detail": "Removal is not required: “If the battery cannot be removed, the mobility aid, the batteries, electrical cabling and controls shall be restraint and protected. If the mobility aid is specifically designed to remove the battery, the passenger shall follow the manufacturer’s instructions.” A removed lithium battery must then travel in the cabin.", "src": [ "s1" ] }, "terminals": { "value": "Batteries must be isolated/restrained in the aid, or removed batteries and spares protected from damage and short circuit in the cabin", "detail": "Lithium: “Each battery removed from the mobility aid and any spare batteries shall be carried in the passenger cabin and shall be protected from damaged and short circuits (e.g. by placing each battery in a protective pouch).” Spillable and non-spillable: batteries and electrical circuits must be isolated and securely attached to the aid.", "src": [ "s1" ] }, "documentation": { "value": null, "detail": "Not published — Wamos does not name a battery spec sheet, MSDS or form, only that the operator must be contacted for approval.", "src": [] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs and similar mobility devices with lithium-ion, spillable, non-spillable wet, NiMH or dry batteries are all listed in Wamos’ dangerous-goods table as requiring the operator’s approval: “Please contact Wamos Air for further information.” §1.4 then sets out the handling measures for each battery type.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "Not published for powered wheelchairs.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": null, "detail": "Not published — Wamos Air states no maximum powered-wheelchair size.", "src": [] }, "gate_delivery": { "value": false, "detail": "Same as for manual chairs: on arrival “your chair or mobility aid will be delivered to the baggage reclaim hall”.", "src": [ "s2" ] }, "notes": "Every battery-powered mobility-aid entry in Wamos’ dangerous-goods table is marked as requiring the operator’s approval — allow time to clear the chair with reservas@wamosair.com through whoever sold the ticket." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "“In the fleet and on aircraft whose dimensions allow it, a wheelchair is provided on board to facilitate mobility within the aircraft for Passengers who need one.” Wamos does not say which aircraft carry one.", "src": [ "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published; Wamos says only that it will try to seat a passenger with reduced mobility near the toilets.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published as a service. Wamos says a passenger may travel unaccompanied only if able to unfasten their seat belt, leave their seat and reach an emergency exit without assistance, reach and adjust the oxygen mask and understand safety instructions — “otherwise, they will need an able companion.”", "src": [ "s2" ] }, "seating": { "value": "No emergency-exit row or adjacent rows; seat near the toilets where possible; limited number of PRM seats", "detail": "“Under no circumstances will Passengers with reduced mobility be seated in seats in an emergency row, or in the rows directly in front of or behind an emergency row. As far as possible, an attempt will be made to assign them a seat near the toilets.” Wamos also caps PRM numbers: they must not exceed the number of able-bodied passengers (ABPs) who could help in an emergency.", "src": [ "s2" ] } }, "damage_liability": { "value": null, "detail": "Not published for mobility aids specifically. Wamos’ Standard Terms of Carriage set out general liability under the Montreal Convention and EU Regulation 889/2002 but do not give a mobility-aid rule.", "src": [] }, "aircraft_hold_note": "Wamos Air states it “does not have room in its fleet to locate the passenger’s own wheelchair inside the passenger cabin”, and that it has a limited number of seats for people with reduced mobility." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "ACMI/wet-lease and charter operator: Wamos Air describes itself as the “European leader in Charter and Wet Lease operations” and says it serves over 50 airlines. When Wamos operates a wet-lease flight the CONTRACTING airline's policy is what governs the passenger's contract — Wamos' own published rules, captured here, apply to flights sold under Wamos' own Standard Terms of Carriage. Requests normally reach Wamos through the tour operator or contracting carrier. Points for a human to re-check: (1) the Information for Passengers PDF is dated June 2026 but its internal title still reads “actualizacion 9 enero 2023” — the mobility-aid section may be older than the file date suggests; (2) Wamos caps the number of reduced-mobility passengers per flight against the number of able-bodied passengers, which can mean a refusal even with 48 h notice; (3) the aid is returned at baggage reclaim, not at the aircraft door.", "searched_urls": [ "https://wamosair.com/", "https://wamosair.com/contact/", "https://wamosair.com/services/", "https://wamosair.com/resources/", "https://wamosair.com/wp-content/uploads/2026/06/INFORMATION_FOR_PASSENGERS_jun26.pdf", "https://wamosair.com/wp-content/uploads/2024/12/Standard-terms-of-carriage_09_12_2024_EN.pdf", "https://media.wamosair.com/informacion/equipaje/pdf/disposiciones-relativas-a-las-mercancias-peligrosas-transportadas-por-los-pasajeros-o-la-tripulacion.pdf", "https://my-wamosair.com/" ] } }, { "schema_version": "1.1", "slug": "west-air", "name": "West Air", "iata_code": "PN", "icao_code": "CHB", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.westair.cn/", "sources": [ { "id": "s1", "title": "病患、担架、轮椅旅客 (Patients, stretcher and wheelchair passengers)", "url": "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/3ef83f14-21c8-4229-91c6-bc721b29238c/37bd7e91-028c-4e24-b379-82cb7e02f0a4", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "残疾人旅客运输服务方案 (Transport service plan for passengers with disabilities)", "url": "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/b7f4780d-2447-4fc8-8b41-b82d79acb60a/f845d290-e8e0-4533-bef0-69a95445e6a2", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "关于民航乘客携带锂电池及危险品乘机的限制性公告 (Notice on lithium batteries and dangerous goods)", "url": "https://www.westair.cn/stcontent/menupage/fe61b2ec-9adb-4033-9d00-3297748aa1cc/35f6b661-64d5-464a-bfc1-ccc1feca7037/4eb23676-fc46-456a-818c-fa546be966d2", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "关于西部航空禁止和限制运输行李安全提示 (Prohibited and restricted baggage notice)", "url": "https://www.westair.cn/stcontent/menupage/fe61b2ec-9adb-4033-9d00-3297748aa1cc/35f6b661-64d5-464a-bfc1-ccc1feca7037/412bbe2c-90d7-44b3-8cfb-0cf57e425778", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "特殊旅客服务申请 (Special passenger service application)", "url": "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/3ef83f14-21c8-4229-91c6-bc721b29238c/f0fecd03-81c4-49be-8f3c-7b741ceaf730", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — West Air service hotline 95373 (bookings, special assistance, wheelchair requests)", "number": "95373", "hours": null, "region": "CN", "src": [ "s1", "s2", "s5" ] }, { "label": "From outside mainland China — West Air service hotline", "number": "+86 898 95373", "hours": null, "region": "INTL", "src": [ "s2" ] }, { "label": "Complaints line for passengers with disabilities (substantive reply within 10 working days)", "number": "95373-6", "hours": null, "region": "CN", "src": [ "s2" ] } ], "email": [], "web_form": [ { "label": "特殊旅客服务需求单A类 — Special passenger service requirement form, type A (PDF)", "url": "https://www.westair.cn/dotCms/content/download/%E7%89%B9%E6%AE%8A%E6%97%85%E5%AE%A2%E6%9C%8D%E5%8A%A1%E9%9C%80%E6%B1%82%E5%8D%95A%E7%B1%BB.pdf", "src": [ "s5" ] }, { "label": "特殊旅客服务需求单C类 — Special passenger service requirement form, type C (PDF)", "url": "https://www.westair.cn/dotCms/content/download/%E7%89%B9%E6%AE%8A%E6%97%85%E5%AE%A2%E6%9C%8D%E5%8A%A1%E9%9C%80%E6%B1%82%E5%8D%95C%E7%B1%BB.pdf", "src": [ "s5" ] }, { "label": "在线客服 — West Air online customer service chat", "url": "https://im.hnair.com/h5cs/web/index.html?ibotPlatform=web&ibotbrand=PN_IBOT&ibotManual=PN_MANUALSERVICE&ibotTitle=%E8%A5%BF%E9%83%A8%E8%88%AA%E7%A9%BA", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "Patients, stretcher and wheelchair passengers (WCHC/WCHS/WCHR/WCOB)", "url": "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/3ef83f14-21c8-4229-91c6-bc721b29238c/37bd7e91-028c-4e24-b379-82cb7e02f0a4", "src": [ "s1" ] }, { "label": "Transport service plan for passengers with disabilities (full service standard)", "url": "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/b7f4780d-2447-4fc8-8b41-b82d79acb60a/f845d290-e8e0-4533-bef0-69a95445e6a2", "src": [ "s2" ] }, { "label": "Special passenger service application (24 h / 48 h notice deadlines, forms)", "url": "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/3ef83f14-21c8-4229-91c6-bc721b29238c/f0fecd03-81c4-49be-8f3c-7b741ceaf730", "src": [ "s5" ] }, { "label": "Prohibited and restricted baggage notice (wheelchair battery rules)", "url": "https://www.westair.cn/stcontent/menupage/fe61b2ec-9adb-4033-9d00-3297748aa1cc/35f6b661-64d5-464a-bfc1-ccc1feca7037/412bbe2c-90d7-44b3-8cfb-0cf57e425778", "src": [ "s4" ] } ], "notes": "West Air publishes no accessibility email address; the only address on the site (westair_et@hnair.com) is for ticket-refund enquiries. Every assistance request runs through the 95373 hotline. All accessibility pages are Chinese-only." }, "policy": { "notice_hours": { "value": 48, "detail": "Two tiers. 48 h before departure for the on-board narrow (aisle) wheelchair, a stretcher, medical oxygen, a disabled group or a passenger with both severe sight and hearing loss; 24 h for checking an electric wheelchair (removable lithium battery), for a service dog and for a WCHC passenger. West Air replies within 24 h; electric-wheelchair users must complete check-in 2 h before departure.", "src": [ "s2", "s5" ] }, "how_to_request": { "value": "Call the West Air hotline 95373 (from outside mainland China +86-898-95373); WCHC and on-board aisle-chair requests may also be lodged at a West Air authorised ticket office", "detail": "Requests go by phone to 95373, through the WeChat manual booking service, at West Air's own ticket offices or an authorised agent. WCHC and on-board narrow-wheelchair service must be requested by calling 95373 or at a specially authorised West Air ticket office. Special passenger service requirement forms (types A and C) are published as PDFs.", "src": [ "s1", "s2", "s5" ] }, "fee_charged": { "value": false, "detail": "助残设备免费运输 — mobility aids are carried free of charge. A wheelchair checked by a wheelchair passenger is carried free, does not count against the free baggage allowance and is tagged as priority baggage. Service dogs and their crates are also carried free.", "src": [ "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No single total is published. West Air states that mobility aids travel free and that, in addition to the aids that may be taken into the cabin (folding wheelchair, crutches/walking frame, prosthesis, hearing aid/cochlear implant, white cane, low-vision glasses), an eligible disabled passenger may check one further mobility aid free of charge.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "A folding wheelchair (折叠轮椅) is on West Air's published list of mobility aids that may be brought into the cabin; checked wheelchairs are carried free, outside the baggage allowance, and tagged as priority baggage.", "src": [ "s2" ] }, "cabin_stowage": { "value": true, "detail": "Folding wheelchairs are listed as cabin-permitted mobility aids. Cabin stowage is allocated first come, first served where the cabin has space and the aid meets CAAC security and dangerous-goods rules; passengers may also stow the chair or parts of it (wheels, cushion) in the overhead bin or under the seat. If there is no cabin space the aid is checked free of charge.", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "A passenger who wants to use their own wheelchair at the airport may use it as far as the cabin door; airport wheelchairs are offered to those who check theirs. If a chair has to be dismantled for carriage it must be handed back at the place the passenger designated in advance, complete and in working order — not as loose parts.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a manual wheelchair is published; West Air states only that wheelchairs are carried free and outside the baggage allowance.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum checked wheelchair dimensions are published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No cabin stowage dimensions published; West Air says only that cabin stowage space is used first come, first served.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. West Air's restricted-items notice addresses sealed (non-spillable) wet batteries but says nothing about spillable wet batteries in wheelchairs.", "src": [] }, "non_spillable": { "value": true, "detail": "Wheelchairs and walking aids fitted with a sealed wet battery, a NiMH battery or dry batteries are listed as items that may not be hand baggage but may be carried as checked baggage. A passenger may in addition carry one sealed wet battery meeting Special Provision A67, or two dry batteries (A123) or NiMH batteries (A199).", "src": [ "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-powered wheelchairs are accepted only where the battery is removable and West Air approves the carriage. 不可拆卸锂电池的电动轮椅禁止携带（西部航空特别规定）— an electric wheelchair with a non-removable lithium battery is prohibited, a rule West Air flags as its own.", "src": [ "s3", "s4" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No installed-battery allowance exists and no watt-hour figure is published: West Air refuses electric wheelchairs whose lithium battery cannot be removed, so a battery is never carried installed with its approval.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. West Air gives watt-hour figures only for spare batteries accompanying a checked wheelchair, not for the chair's own removed battery.", "src": [] }, "lithium_wh_spare_max": { "value": 300, "detail": "For a checked mobility aid (wheelchair) with a removable lithium battery, each passenger may carry at most one spare battery not exceeding 300 Wh, or two spares each not exceeding 160 Wh. Spares must travel as hand baggage, each individually protected.", "src": [ "s4" ] }, "spares_allowed": { "value": 2, "detail": "Maximum of two: either one spare of up to 300 Wh, or two spares of up to 160 Wh each. Spares must be carried in hand baggage (never checked) with every battery individually protected against short circuit.", "src": [ "s4" ] }, "removal_required": { "value": true, "detail": "West Air accepts only electric wheelchairs whose lithium battery is removable — chairs with a non-removable lithium battery are prohibited — and the 24 h notice item is expressly '托运电动轮椅（锂电池可拆卸）', checking an electric wheelchair with a detachable lithium battery. Lithium batteries accompanying a checked wheelchair are listed under items forbidden in checked baggage and permitted only in hand baggage.", "src": [ "s2", "s3", "s4" ] }, "terminals": { "value": "Each spare battery individually insulated against short circuit and protected against accidental activation", "detail": "备用电池必须单个绝缘保护 — every spare must be individually insulated using its original packaging, tape over the terminals, a separate plastic bag or a protective case, and protected against accidental activation; equipment containing lithium batteries that is checked must be switched fully off, not left in sleep mode.", "src": [ "s3", "s4" ] }, "documentation": { "value": "Manufacturer battery marking showing rated energy, voltage, capacity and maker", "detail": "Battery markings must clearly state rated energy, voltage, capacity and manufacturer; batteries with no marking, unclear marking, counterfeit marking or a label added afterwards are refused. Where watt-hours are not printed West Air publishes the formula Wh = V × Ah.", "src": [ "s3" ] } }, "allowed": { "value": "conditional", "detail": "Electric wheelchairs/mobility aids must comply with the ICAO Technical Instructions and require the airline's approval (需航空公司批准). Only chairs whose lithium battery can be removed are accepted — a wheelchair with a non-removable lithium battery is on West Air's prohibited list. Checking one must be requested 24 h before departure and check-in completed 2 h before departure.", "src": [ "s2", "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a powered wheelchair is published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "The same rule as for manual chairs: a passenger may use their own wheelchair as far as the cabin door, and a chair that had to be dismantled must be returned complete and serviceable at the place the passenger designated in advance.", "src": [ "s2" ] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "WCOB — an airworthiness-approved narrow on-board wheelchair — is offered for passengers who cannot move about the cabin unaided, and cabin crew use it to help them to and from the lavatory. It must be requested 48 h before departure, West Air notes that carriage of such passengers is strictly limited, and stretcher passengers cannot share a flight with WCHC or on-board-wheelchair passengers.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. West Air undertakes to tell a passenger on request whether the aircraft has an accessible lavatory, but publishes nothing about whether its fleet has one.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Boarding and deplaning assistance is provided with staff, a ground wheelchair, the on-board narrow wheelchair, air stairs, lifting equipment and terminal buggies; cabin crew help passengers to and from their seat and to the lavatory. A passenger who cannot move unaided must not be left unattended for more than 30 minutes. Crew are not required to feed passengers, assist inside the lavatory or give medical care.", "src": [ "s2" ] }, "seating": { "value": true, "detail": "A passenger who reaches the cabin by on-board wheelchair and cannot use an aisle seat with a fixed armrest must be given an aisle seat with a movable armrest or another accessible seat. Passengers with restricted leg movement get a front-row or extra-legroom aisle seat, service-dog users the first row of their cabin, companions the adjacent seat; disabled passengers are never seated at emergency exits.", "src": [ "s2" ] } }, "damage_liability": { "value": "West Air may not require a disabled passenger to waive claims for damage to or loss of a mobility aid", "detail": "不得要求具备乘机条件的残疾人旅客签署免责文件…放弃其对助残设备损坏或丢失进行索赔的权利，收运时已损坏的除外 — no waiver may be demanded except for damage already present when the aid was accepted. A wheelchair dismantled for carriage must be returned intact and usable. No monetary liability limit for mobility aids is published.", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "All accessibility and dangerous-goods content is Chinese-only; the details above are translated. West Air is a Chongqing-based low-cost carrier in the Hainan Airlines group, but every fact here comes from West Air's own pages. Two restrictions a traveller must know: (1) per-flight caps on passengers who would need help in an evacuation — 2 on 51-100 seat aircraft, 4 on 101-200, 6 on 201-400, 8 above 400 seats, doubled only where 1:1 companions travel; (2) stretcher passengers and WCHC / on-board-narrow-wheelchair passengers cannot be carried on the same flight. A medical certificate (valid 10 days) may be demanded where fitness to fly is in doubt, and written reasons follow within 10 days if carriage is refused. Disabled-passenger complaints go to 95373-6, answered substantively within 10 working days.", "searched_urls": [ "https://www.westair.cn/", "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/3ef83f14-21c8-4229-91c6-bc721b29238c/37bd7e91-028c-4e24-b379-82cb7e02f0a4", "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/3ef83f14-21c8-4229-91c6-bc721b29238c/f0fecd03-81c4-49be-8f3c-7b741ceaf730", "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/b7f4780d-2447-4fc8-8b41-b82d79acb60a/f845d290-e8e0-4533-bef0-69a95445e6a2", "https://www.westair.cn/stcontent/menupage/978be190-8fb7-46e4-9f68-76188ed9a933/b7f4780d-2447-4fc8-8b41-b82d79acb60a/9e6ea211-abe6-4e1f-bddd-b318d56c5a4d", "https://www.westair.cn/stcontent/menupage/fe61b2ec-9adb-4033-9d00-3297748aa1cc/35f6b661-64d5-464a-bfc1-ccc1feca7037/4eb23676-fc46-456a-818c-fa546be966d2", "https://www.westair.cn/stcontent/menupage/fe61b2ec-9adb-4033-9d00-3297748aa1cc/35f6b661-64d5-464a-bfc1-ccc1feca7037/412bbe2c-90d7-44b3-8cfb-0cf57e425778", "https://www.westair.cn/stcontent/menupage/fe61b2ec-9adb-4033-9d00-3297748aa1cc/1d59648d-9ea4-471b-bffc-f516589f5f3b/5a194449-1343-4b8b-8d08-12e474043223", "https://www.westair.cn/dotCms/api/content/id/4eb23676-fc46-456a-818c-fa546be966d2" ] } }, { "schema_version": "1.1", "slug": "westjet", "name": "WestJet", "iata_code": "WS", "icao_code": "WJA", "country": "Canada", "region": "North America", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.westjet.com/", "sources": [ { "id": "s1", "title": "Accessible travel (hub)", "url": "https://www.westjet.com/en-ca/accessible-travel", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Wheelchairs and mobility aids", "url": "https://www.westjet.com/en-ca/accessible-travel/wheelchair-mobility-aids", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Mobility assistance", "url": "https://www.westjet.com/en-ca/accessible-travel/mobility-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "WestJet Group Accessibility Plan (2026 edition) and feedback process", "url": "https://www.westjet.com/en-ca/accessible-travel/accessibility-plan", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "WestJet Domestic Tariff CTA(A) WS2 — Rule 40 Persons with a Disability; Rule 95 Baggage Liability (PDF, eff. 2026-06-18)", "url": "https://www.westjet.com/content/dam/westjet/documents/en/tariffs/WSD_EN_FE_2026-06-18.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Baggage — Before you pack (prohibited / restricted / carry-on-only items)", "url": "https://www.westjet.com/en-ca/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Contact us — accessibility support and TTY", "url": "https://www.westjet.com/en-ca/contact", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Seating options for accessibility", "url": "https://www.westjet.com/en-ca/accessible-travel/seating", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Canada & U.S. — WestJet contact centre (new/existing bookings, accessibility services, TTY relay target)", "number": "+1 888 937 8538", "hours": "24 hours a day, seven days a week", "region": "CA/US", "src": [ "s1", "s7" ] }, { "label": "Accessibility Plan feedback — Director of Regulatory Affairs & Accessibility (toll-free)", "number": "+1 833 380 3263", "hours": null, "region": "CA/US", "src": [ "s4" ] }, { "label": "Accessibility Plan feedback — local/long distance (Calgary)", "number": "+1 403 444 2268", "hours": null, "region": "CA", "src": [ "s4" ] }, { "label": "Complaint Resolution Official (CRO) — mobility aid delayed/damaged on Canada–U.S. flights", "number": "+1 877 495 2276", "hours": null, "region": "CA/US", "src": [ "s2" ] }, { "label": "Guests with disabilities having difficulty using westjet.com (toll-free)", "number": "+1 866 693 7853", "hours": null, "region": "CA/US", "src": [ "s1", "s7" ] }, { "label": "TTY for guests who are deaf or hard of hearing (toll-free, listed on the Accessible travel page)", "number": "+1 877 952 0100", "hours": null, "region": "CA/US", "src": [ "s1" ] }, { "label": "Missing or damaged bags (toll-free North America)", "number": "+1 866 666 6224", "hours": null, "region": "CA/US", "src": [ "s7" ] } ], "email": [ { "label": "WestJet Accessibility — accessibility plan feedback, alternate formats (Attn: Director of Regulatory Affairs & Accessibility, 22 Aerial Place N.E., Calgary, Alberta T2E 3J1)", "address": "Accessibility@westjet.com", "src": [ "s4" ] } ], "web_form": [ { "label": "WestJet accessibility form (requests and feedback)", "url": "https://www.westjet.com/en-ca/accessible-travel/accessibility-form", "src": [ "s1", "s4" ] }, { "label": "Add or update mobility assistance in Manage Trips ('Edit guest info' → 'Request mobility assistance to the aircraft')", "url": "https://www.westjet.com/en-ca/manage", "src": [ "s3" ] }, { "label": "Share feedback / contact form", "url": "https://www.westjet.com/en-ca/contact/share-feedback", "src": [ "s1", "s7" ] } ], "relay": [ { "label": "TTY via relay", "detail": "Dial 711; when the operator gives the go-ahead, type 1-888-937-8538 then type GA. The operator connects and translates to WestJet.", "src": [ "s1", "s4", "s7" ] } ], "policy_pages": [ { "label": "Wheelchairs and mobility aids", "url": "https://www.westjet.com/en-ca/accessible-travel/wheelchair-mobility-aids", "src": [ "s2" ] }, { "label": "Mobility assistance", "url": "https://www.westjet.com/en-ca/accessible-travel/mobility-assistance", "src": [ "s3" ] }, { "label": "Accessible travel hub", "url": "https://www.westjet.com/en-ca/accessible-travel", "src": [ "s1" ] }, { "label": "Domestic Tariff CTA(A) WS2 — Rule 40 Persons with a Disability (PDF)", "url": "https://www.westjet.com/content/dam/westjet/documents/en/tariffs/WSD_EN_FE_2026-06-18.pdf", "src": [ "s5" ] } ], "notes": "There is no separate disability phone line: accessibility requests go through the general 24/7 contact centre (1-888-937-8538) or the online accessibility form. The 1-833-380-3263 / Accessibility@westjet.com channel is for accessibility-plan feedback and alternate formats, not day-of-travel assistance." }, "policy": { "notice_hours": { "value": 48, "detail": "Tariff Rule 40 C: WestJet 'recommends that all reservations for Persons With A Disability be made at least 48 hours in advance of travel, including advising WestJet as to the assistance required', and that the 48 hours include one full business day. The accessible-seating page repeats 'at least 48 hours before departure'. Recommended, not absolute; canes/walkers/braces need no notice.", "src": [ "s5", "s8", "s2" ] }, "how_to_request": { "value": "Select 'Request mobility assistance to the aircraft' on the Guest details page when booking, or add/update it later in Manage Trips → Edit guest info; the contact centre or a travel agent can also add it", "detail": "The same step asks whether you are bringing a manual (non-powered) wheelchair/mobility aid or a powered wheelchair or scooter, including battery details. Then arrive at the airport at least 30 minutes before the check-in cut-off and go to the check-in counter so agents can review the device and battery.", "src": [ "s2", "s3" ] }, "fee_charged": { "value": false, "detail": "'You can travel with your own wheelchair or personal mobility aid, such as a scooter, walker, crutches, or cane, free of charge, in addition to the checked baggage included with your fare.' Tariff Rule 40 F(1): carried free of charge as priority baggage.", "src": [ "s2", "s5" ] }, "devices_per_passenger": { "value": null, "detail": "WestJet does not publish a number of mobility devices carried free per passenger; it says mobility aids travel free in addition to the fare's checked baggage allowance without stating a count.", "src": [] }, "manual": { "allowed": { "value": true, "detail": "Manual wheelchairs are carried free of charge. On all aircraft except the 787-9 they travel in the cargo compartment. Small medically required aids (canes, walkers, braces) are free and need no advance notice; those within carry-on size limits may come into the cabin.", "src": [ "s2", "s5" ] }, "cabin_stowage": { "value": "conditional", "detail": "Only on the Boeing 787-9 Dreamliner: 'up to two guest-owned folding wheelchairs may be stored in the cabin on a first-come, first-served basis (one per guest)'. If cabin storage isn't available the chair goes in the hold. On all other aircraft manual wheelchairs travel in the cargo compartment. Tariff Rule 40 F(3) promises 'every reasonable effort' to allow cabin stowage of a walker or manual chair where it can be safely stowed.", "src": [ "s2", "s5" ] }, "gate_delivery": { "value": null, "detail": "Not published as gate/aircraft-door return. Tariff Rule 40 F(2) says only that WestJet will make every reasonable effort to let you keep your mobility aid until it must be stored, and will return it 'as promptly as possible upon flight arrival at destination'; it does not say where.", "src": [] }, "max_weight_kg": { "value": 136.1, "detail": "300 lb (136.1 kg) on the Boeing 737 and De Havilland Dash 8-400 (Bombardier Q400) and for bulk-loaded 787-9 baggage; 500 lb (226.8 kg) only where the 787-9 loads the device in a ULD container. The most restrictive aircraft on the itinerary governs the whole itinerary.", "src": [ "s2", "s5" ] }, "max_dimensions": { "height_cm": 88.9, "width_cm": 101.6, "length_cm": null, "detail": "Smallest figure in each axis from WestJet's per-aircraft mobility-aid table: height 35 in (88.9 cm) on the Boeing 737, width 40 in (101.6 cm) for 787-9 bulk-loaded baggage. Full table in aircraft_hold_note. 'If your device exceeds these limits, we won't be able to transport it.' Measure with no one sitting in it.", "src": [ "s2", "s5" ], "basis": "max_device" }, "notes": "Footrests, cushions and anything else that cannot be securely attached should be removed and packed separately. You must supply disassembly/reassembly instructions and any specialised tools (Tariff Rule 40 F(5)); WestJet may refuse the aid if they are not provided.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "WestJet does not publish dimensions for the 787-9 in-cabin wheelchair stowage space — only that up to two guest-owned folding wheelchairs fit, one per guest.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. WestJet's mobility-aid page says only that it accepts 'batteries and battery-powered devices that are permitted and properly prepared for transport' and will verify requirements at check-in; it names no battery chemistry.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. No gel / AGM / sealed-lead-acid / dry-cell statement appears on the mobility-aid, baggage or tariff pages.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for mobility aids. WestJet says to confirm your battery type with the manual or manufacturer and that agents will verify it at check-in, but publishes no lithium acceptance statement for wheelchairs. (The general baggage page's 'batteries carry-on only' rule is written for consumer devices, not mobility aids.)", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figure for mobility-aid batteries appears on westjet.com or in the tariff. ICAO/IATA default applies — see global rules.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; WestJet says only that it will confirm at check-in 'whether removed batteries must travel in the cabin or as checked baggage'. No Wh cap given.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The only Wh-style figures on the site are Korea-specific ICN departure rules for consumer devices (under 100 W / 100–160 W / over 160 W), which are not a mobility-aid limit.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published as a number. WestJet says agents will verify 'how many batteries are allowed' at check-in.", "src": [] }, "removal_required": { "value": null, "detail": "Device-dependent and decided at check-in, not published as a rule: 'Know whether your battery must stay attached, be disconnected, or be removed.' If removal or disconnection is needed, WestJet can help at the airport provided you bring the manufacturer's instructions and any required tools.", "src": [] }, "terminals": { "value": true, "detail": "WestJet checks at the counter 'how removed batteries must be packaged, including protecting battery terminals from contact with metal'.", "src": [ "s2" ] }, "documentation": { "value": true, "detail": "No battery spec sheet or MSDS is demanded, but the tariff requires the passenger to provide disassembly/reassembly instructions and any specialised tools where the aid must be taken apart (Rule 40 F(5)), with refusal if they are not supplied. WestJet also asks you to bring the device manual so agents can confirm size, weight and battery information.", "src": [ "s2", "s5" ] } }, "allowed": { "value": true, "detail": "'Powered wheelchairs and scooters travel in the aircraft's cargo compartment. Size limits and battery requirements must be confirmed before traveling.' Devices are kept upright throughout: 'It will not be tilted or placed on its side at any point during loading, transport, or unloading.' Refused if they exceed the per-aircraft weight/size limits or if the battery type is not permitted.", "src": [ "s2", "s5" ] }, "max_weight_kg": { "value": 136.1, "detail": "300 lb (136.1 kg) on the Boeing 737 and Dash 8-400 (Q400) and for 787-9 bulk-loaded devices; 500 lb (226.8 kg) only for 787-9 ULD container loading. Where an itinerary mixes aircraft types 'the most restrictive capability applies to the entire itinerary'.", "src": [ "s2", "s5" ] }, "max_dimensions": { "height_cm": 88.9, "width_cm": 101.6, "length_cm": null, "detail": "Smallest published figure per axis: 35 in (88.9 cm) height on the Boeing 737; 40 in (101.6 cm) width for 787-9 bulk-loaded devices. Powered aids are measured 'in the fully upright position' because WestJet keeps them upright throughout handling. Exceeding the limit means refusal.", "src": [ "s2", "s5" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published. Powered chairs travel in the cargo compartment; WestJet does not state whether they are returned at the aircraft door or at the baggage hall.", "src": [] }, "notes": "Powered aids must be upright at all times during handling, including when moved into the hold — a protocol WestJet introduced in 2024 and credits with a ~24% drop in motorised-wheelchair damage reports between 2024 and 2025." }, "onboard": { "onboard_wheelchair": { "value": true, "detail": "'All WestJet aircraft are equipped with an onboard wheelchair to help you move between your seat and the washroom.' In 2025 WestJet bought the Airchair II model and began rolling it out across the 737 fleet.", "src": [ "s2", "s3", "s4" ] }, "accessible_lavatory": { "value": null, "detail": "Not published. WestJet describes cabin-crew assistance to and from the washroom and an onboard wheelchair, but does not state which aircraft have an accessible lavatory. It notes it is preparing for the U.S. DOT visual-barrier requirement applying to single-aisle aircraft delivered from 2 October 2026.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Staff transfer guests using an onboard aisle chair, approved transfer equipment or a mechanical lift where the airport has one and staff are trained; otherwise a manual transfer. 'For safety reasons, transfer assistance is available for guests weighing up to 200 kg (440 pounds).' Cabin crew also assist transfers between seat and washroom.", "src": [ "s3" ] }, "seating": { "value": true, "detail": "WestJet publishes per-aircraft seats that are easier for transfers: Dash 8-400 rows 7-10 seats C/D; 737 rows 5-12 seats D/E/F; 787-9 rows 15-24 seats D/E/F (second set: Dash 8-400 row 3 C/D, 737 rows 1-3 D/F, 787-9 rows 6-8 D/H). Exit-row seats are barred. A medical seating accommodation needs the Air Travel Requirements Assessment form at least 48 h ahead (10 days recommended).", "src": [ "s8" ] } }, "damage_liability": { "value": "Full replacement cost or equivalent model, plus a temporary replacement aid and reimbursement of expenses (CTA ATPDR standard, Tariff Rule 95 C)", "detail": "If a mobility aid is damaged, destroyed or lost in WestJet's care it must provide a temporary replacement aid meeting the person's needs, reimburse expenses caused by the loss, and repair the aid without delay — or, if it cannot be adequately repaired, replace it with the same or an equivalent model or reimburse the full replacement cost. Same remedy if the aid is not returned within 96 hours of arrival. On Canada–U.S. flights a CRO is reachable at 1-877-495-2276.", "src": [ "s5", "s2" ] }, "aircraft_hold_note": "WestJet's published per-aircraft mobility-aid limits (weight; height × width, measured upright, no one sitting in the device): De Havilland Dash 8-400 / Bombardier Q400 — 300 lb, 59 in H × 51 in W (136.1 kg, 149.9 × 129.5 cm); Boeing 737 — 300 lb, 35 in H × 48 in W (136.1 kg, 88.9 × 121.9 cm); Boeing 787-9 bulk-loaded — 300 lb, 45 in H × 40 in W (136.1 kg, 114.3 × 101.6 cm); Boeing 787-9 ULD container-loaded — 500 lb, 64 in H × 61 in W (226.8 kg, 162.6 × 154.9 cm). Container sizes may vary. Where an itinerary involves multiple aircraft types the most restrictive capability applies to the whole itinerary (Tariff Rule 40 G(1))." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "WestJet publishes an unusually explicit per-aircraft maximum wheelchair size table (and repeats it in its CTA tariff), but publishes NO watt-hour limits, no battery-chemistry acceptance list and no spare-battery count for mobility aids — everything battery-related is deferred to a check-in verification. The trap is a mixed-fleet itinerary: the most restrictive aircraft governs the whole trip, so one 737 leg caps the chair at 35 in / 88.9 cm high. WestJet is a 'large carrier' under the Canadian ATPDR (Parts 1-3) and also follows 14 CFR Part 382 on U.S. flights; a CRO is available by phone for all flights starting or ending in the USA. The WestJet Group covered by the accessibility plan includes WestJet Encore, WestJet Vacations and Sunwing Vacations. The site's 'De Havilland Dash 8-400' is the tariff's 'Bombardier Q400' — same aircraft.", "searched_urls": [ "https://www.westjet.com/en-ca/travel-info/accessibility", "https://www.westjet.com/en-ca/special-needs.html", "https://www.westjet.com/en-ca/accessible-travel", "https://www.westjet.com/en-ca/accessible-travel/wheelchair-mobility-aids", "https://www.westjet.com/en-ca/accessible-travel/mobility-assistance", "https://www.westjet.com/en-ca/accessible-travel/seating", "https://www.westjet.com/en-ca/accessible-travel/accessibility-plan", "https://www.westjet.com/en-ca/special-needs/mobility-aids", "https://www.westjet.com/en-ca/special-needs/wheelchairs", "https://www.westjet.com/en-ca/baggage", "https://www.westjet.com/en-ca/baggage/restricted-items.html", "https://www.westjet.com/en-ca/baggage/lithium-batteries.html", "https://www.westjet.com/en-ca/contact", "https://www.westjet.com/en-ca/legal/tariffs", "https://www.westjet.com/en-ca/legal/tariffs/domestic", "https://www.westjet.com/content/dam/westjet/documents/en/tariffs/WSD_EN_FE_2026-06-18.pdf" ] } }, { "schema_version": "1.1", "slug": "white-coloured-by-you", "name": "White coloured by you", "iata_code": "WI", "icao_code": "WHT", "country": "Portugal", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "acmi_charter", "website": "https://www.flywhite.com/", "sources": [ { "id": "s1", "title": "WHITE AIRWAYS — Home (contact details; TAP Express notice)", "url": "https://www.flywhite.com/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "WHITE — About us (ACMI / wet lease and aircraft management operator)", "url": "https://www.flywhite.com/about-us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "WHITE — Services (aircraft management, wet lease, charter)", "url": "https://www.flywhite.com/services", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "flywhite.com pages sitemap (the site's complete page list)", "url": "https://www.flywhite.com/pages-sitemap.xml", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Portugal — WHITE Airways headquarters, Porto Salvo (general/sales line; no dedicated accessibility desk published)", "number": "+351 219 457 560", "hours": null, "region": "PT", "src": [ "s1" ] } ], "email": [ { "label": "Sales / general enquiries (the only address published; not an accessibility channel)", "address": "sales@flywhite.com", "src": [ "s1" ] } ], "web_form": [ { "label": "Request information form (contact page)", "url": "https://www.flywhite.com/contact-us", "src": [ "s1" ] } ], "relay": [], "policy_pages": [], "notes": "flywhite.com is a six-page corporate site (home, about, services, fleet, career, contact) with no passenger-services section, no special-assistance page and no conditions of carriage. The site's own note reads: 'For tickets and enquires related to our flights operated on behalf of Tap Express, please contact directly Tap Portugal.' The address printed as sales@flywhite.com is coded as a mailto to info@flywhite.com; the printed form is recorded here." }, "policy": { "notice_hours": { "value": null, "detail": "Not published. White Airways' site carries no special-assistance or passengers-with-disabilities content of any kind.", "src": [] }, "how_to_request": { "value": "For flights White operates on behalf of another airline (e.g. TAP Express), contact that airline directly — White's home page directs such passengers to TAP Portugal", "detail": "White publishes no assistance-request channel of its own. Its home page states: 'For tickets and enquires related to our flights operated on behalf of Tap Express, please contact directly Tap Portugal.' Charter passengers deal with the tour operator or charterer that contracted the aircraft.", "src": [ "s1" ] }, "fee_charged": { "value": null, "detail": "Not published; White has no published tariff or conditions of carriage for individual passengers.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "Not published.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "Not published. White's site says nothing about wheelchairs or mobility aids.", "src": [] }, "cabin_stowage": { "value": null, "detail": "Not published.", "src": [] }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published; White publishes no baggage rules at all.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published; no watt-hour figures appear anywhere on flywhite.com.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published.", "src": [] }, "removal_required": { "value": null, "detail": "Not published.", "src": [] }, "terminals": { "value": null, "detail": "Not published.", "src": [] }, "documentation": { "value": null, "detail": "Not published.", "src": [] } }, "allowed": { "value": null, "detail": "Not published. White's site has no dangerous-goods, restricted-items or battery page.", "src": [] }, "max_weight_kg": { "value": null, "detail": "Not published.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "Not published.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "Not published.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. The fleet page lists one A320, one Boeing 737 and one Boeing 777 but says nothing about cabin accessibility equipment.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published.", "src": [] }, "seating": { "value": null, "detail": "Not published.", "src": [] } }, "damage_liability": { "value": null, "detail": "Not published; White publishes no conditions of carriage or liability statement on its site.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "no_public_policy", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "White Airways ('White coloured by you', WI/WHT, Porto Salvo, part of the OMNI Aviation Group) is an ACMI / wet-lease, charter and aircraft-management operator: it sells no tickets of its own, so the contracting airline's or charterer's accessibility policy applies to any given flight. Its home page tells passengers on flights operated for TAP Express to contact TAP Portugal directly. The entire public site is six pages (confirmed against its own sitemap) and contains no special-assistance, mobility-aid, battery or baggage content; /special-assistance, /accessibility, /passengers and /reduced-mobility all return 404. As an EU carrier it is bound by Regulation (EC) 1107/2006, but it publishes nothing of its own on that. A traveller must therefore obtain the policy from the airline or tour operator whose flight number they hold.", "searched_urls": [ "https://www.flywhite.com/", "https://www.flywhite.com/about-us", "https://www.flywhite.com/services", "https://www.flywhite.com/contact-us", "https://www.flywhite.com/sitemap.xml", "https://www.flywhite.com/pages-sitemap.xml", "https://www.flywhite.com/_files/ugd/1fb34b_17ff4deb471a41adb9cacfacd37c20a3.pdf", "https://www.flywhite.com/special-assistance", "https://www.flywhite.com/accessibility", "https://www.flywhite.com/passengers", "https://www.flywhite.com/reduced-mobility" ] } }, { "schema_version": "1.1", "slug": "wideroe", "name": "Wideroe", "iata_code": "WF", "icao_code": "WIF", "country": "Norway", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.wideroe.no", "sources": [ { "id": "s1", "title": "Special assistance (English)", "url": "https://www.wideroe.no/en/travel-info/special-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Wheelchair and assistance — Help Centre article, page states \"Updated 06 July 2026\"", "url": "https://help.wideroe.no/hc/en-gb/articles/29538140423570-Wheelchair-and-assistance", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Rullestol og assistanse — hjelpesenterartikkel (Norwegian original of s2)", "url": "https://help.wideroe.no/hc/no/articles/29538140423570-Rullestol-og-assistanse", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Litiumbatterier — restriksjoner for litiumbatterier på Widerøes flyvninger (Norwegian)", "url": "https://www.wideroe.no/reiseinfo/bagasje/litiumbatterier", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Lithium Batteries for Personal Use as Baggage on Widerøe Flights (PDF)", "url": "https://www.wideroe.no/content/dam/wideroe/wideroe-content/attachments/baggage/Lithium_batteries_as_WF_baggage.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Contact Us — Help Centre article, page states \"Updated 10 January 2026\"", "url": "https://help.wideroe.no/hc/en-gb/articles/29541777305746-Contact-Us", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Baggage — delayed, damaged and lost baggage (Help Centre article)", "url": "https://help.wideroe.no/hc/en-gb/articles/29563217794194-Baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s8", "title": "Special Baggage Policy", "url": "https://www.wideroe.no/en/travel-info/baggage/special-baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s9", "title": "Baggage and Carry-on Policy", "url": "https://www.wideroe.no/en/travel-info/baggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s10", "title": "Seat Reservation and Special Equipment (Help Centre article)", "url": "https://help.wideroe.no/hc/en-gb/articles/29538223876370-Seat-Reservation-and-Special-Equipment", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s11", "title": "Spesielle behov (Norwegian special-needs page)", "url": "https://www.wideroe.no/reiseinfo/spesielle-behov", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Norway — Widerøe Customer Centre (kundesenter), keypad option 3", "number": "+47 75 53 50 10", "hours": "Mon–Fri 10:00–14:00; closed Saturday and Sunday", "region": "NO", "src": [ "s6" ] }, { "label": "Norway — ticket booking / changes by phone, keypad option 4 (NOK 300 booking fee per ticket)", "number": "+47 75 53 50 10", "hours": "Mon–Fri 07:00–22:00, Sat 10:00–15:00, Sun 11:30–21:00", "region": "NO", "src": [ "s6" ] } ], "email": [ { "label": "Widerøe customer service — the channel Widerøe names for assistance requests when the ticket was booked elsewhere", "address": "support@wideroe.no", "src": [ "s1", "s6" ] } ], "web_form": [ { "label": "Submit a request — Widerøe Help Centre", "url": "https://help.wideroe.no/hc/en-gb/requests/new", "src": [ "s6" ] } ], "relay": [ { "label": "SMS to Widerøe customer service", "detail": "Send an SMS to +47 417 16 836 beginning REF:XXXXXX (your booking reference). Mon–Fri 06:00–24:00, Sat 09:00–21:00, Sun 09:00–24:00.", "src": [ "s6" ] }, { "label": "Live chat (Widerøe's recommended channel)", "detail": "Widerøe asks customers to use chat or e-mail for the fastest help; chat hours Mon–Fri 06:00–24:00, Sat 09:00–21:00, Sun 09:00–24:00. No TTY or text-relay line is published.", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Wheelchair and assistance — per-aircraft maximum chair size/weight and battery rules", "url": "https://help.wideroe.no/hc/en-gb/articles/29538140423570-Wheelchair-and-assistance", "src": [ "s2" ] }, { "label": "Special assistance (English)", "url": "https://www.wideroe.no/en/travel-info/special-assistance", "src": [ "s1" ] }, { "label": "Litiumbatterier — lithium battery restrictions (Norwegian)", "url": "https://www.wideroe.no/reiseinfo/bagasje/litiumbatterier", "src": [ "s4" ] }, { "label": "Spesielle behov (Norwegian special-needs page)", "url": "https://www.wideroe.no/reiseinfo/spesielle-behov", "src": [ "s11" ] } ], "notes": "Widerøe publishes no dedicated disability desk. Assistance is requested in the \"Assistance\" free-text field of the wideroe.no booking flow, or by e-mail/chat/SMS with the general customer centre. Widerøe does not serve the USA, so it publishes no DOT Complaints Resolution Official page." }, "policy": { "notice_hours": { "value": 48, "detail": "\"In order to offer you the best possible help, we require information about your needs at least 48 hours prior to departure.\" Booked inside 48 h, Widerøe will \"try to help as best we can\" but cannot guarantee it.", "src": [ "s1", "s11" ] }, "how_to_request": { "value": "Use the \"Assistance\" field when booking on wideroe.no; if booked elsewhere, contact the customer centre by e-mail or chat", "detail": "Widerøe needs to know whether the chair is manual or electric, its size (height × width × length), its weight and the battery type. The booking confirmation e-mail is itself the acceptance of the assistance request.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"Wheelchairs and other equipment necessary for everyday life can be brought along at no extra cost\"; the English special-assistance page says \"free of charge\". Widerøe does not say whether a mobility aid counts against the checked-baggage allowance.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "Not published per passenger. Widerøe says only that \"there are limitations on the number of wheelchairs allowed\" on a flight — a per-flight capacity limit, not a per-passenger allowance.", "src": [ "s2" ] }, "manual": { "allowed": { "value": true, "detail": "Manual chairs are carried free as everyday-life equipment. Widerøe must be told the size and weight in advance; the published maximum chair size/weight varies by aircraft type and only a limited number of chairs is accepted per flight.", "src": [ "s1", "s2" ] }, "cabin_stowage": { "value": null, "detail": "Not published — Widerøe says nothing about stowing a folding manual chair in the cabin. Cabin baggage is capped at 55 × 40 × 20 cm and 8 kg in total.", "src": [ "s9" ] }, "gate_delivery": { "value": null, "detail": "Not published. Widerøe runs a \"Delivery at Aircraft\" scheme that returns cabin bags at the aircraft steps, but says nothing about returning a wheelchair at the aircraft door.", "src": [ "s9" ] }, "max_weight_kg": { "value": 155, "detail": "Smallest published figure across the fleet: Embraer E190-E2 maximum 155 kg. Dash 8-100/-200/-400 maximum 300 kg. No weight is published for the Dash 8-300, which takes manual chairs only.", "src": [ "s2", "s3" ] }, "max_dimensions": { "height_cm": 133, "width_cm": 70, "length_cm": 80, "detail": "Widerøe's \"Maximum wheelchair dimensions and weight on our aircraft\": Embraer E190-E2 133 × 70 × 80 cm / 155 kg (the binding case, shown here); Dash 8-100, -200 and -400 133 × 125 × 122 cm / 300 kg. Axis order is Widerøe's own \"height + width x length\".", "src": [ "s2", "s3" ], "basis": "max_device" }, "notes": "The published maximum wheelchair dimensions and weights apply to wheelchairs generally; the additional Dash 8-300 ban applies only to electric chairs. No size is published for the Dash 8-300.", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published — Widerøe publishes no in-cabin wheelchair stowage space.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published. Widerøe's battery guidance covers lithium (plus Ni-Cd and alkaline) only and says nothing about wet/spillable wheelchair batteries.", "src": [ "s4", "s5" ] }, "non_spillable": { "value": null, "detail": "Not published — no rule for gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [ "s4" ] }, "lithium_ion": { "value": "conditional", "detail": "Lithium-powered chairs are carried in the hold, but the Dash 8-300 accepts no electric wheelchair at all, and Widerøe's battery table marks 160–300 Wh mobility aids \"Godkjennelse: JA\" (airline approval required), granted by the airline representative / ground handler.", "src": [ "s2", "s4" ] }, "lithium_wh_installed_max": { "value": "no_limit", "detail": "\"There are no restrictions on Wh for batteries that are installed in the wheelchair\" (Help Centre, updated 6 July 2026). Note that the Litiumbatterier page still shows a 160–300 Wh band for mobility aids with the battery fixed in the device — the two pages disagree.", "src": [ "s2", "s3" ] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published. Widerøe publishes a cap only for extra/spare wheelchair batteries carried in the cabin, not for a main battery that has to be removed from the chair.", "src": [ "s2" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "\"You can either carry one wheelchair battery in your hand luggage with a maximum of 300Wh or 2 batteries with a maximum of 160Wh per battery.\" Extra batteries must go in the cabin and cannot be checked.", "src": [ "s2", "s3" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: one spare of up to 300 Wh, or two of maximum 160 Wh each. All spares must travel in the cabin as hand luggage and may not be sent as checked baggage.", "src": [ "s2", "s3" ] }, "removal_required": { "value": false, "detail": "No. A battery installed in the chair may stay in it and travel in the hold with no watt-hour limit; only extra (spare) batteries must be taken into the cabin.", "src": [ "s2", "s3" ] }, "terminals": { "value": "Loose batteries must be short-circuit protected; devices must be switched off and secured against accidental activation", "detail": "Approval is conditional on loose batteries being in original packaging, having the terminals taped over, or each battery bagged separately, and on battery-powered equipment being switched off and unable to switch itself on. The English PDF adds that batteries should preferably be at 30% state of charge or less.", "src": [ "s4", "s5" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded. Widerøe does require you to state at booking whether the chair is manual or electric, its size and weight, and the battery type.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Carried, but NOT on the Dash 8-300: \"On our aircraft type Dash8-300, we are not allowed to bring electric wheelchair in the cargo compartement. This due to security reasons\" — manual chairs only on that type. Only a limited number of chairs is accepted per flight, and 160–300 Wh mobility-aid batteries need airline approval.", "src": [ "s2", "s3", "s4" ] }, "max_weight_kg": { "value": 155, "detail": "Smallest published figure: Embraer E190-E2 maximum 155 kg; Dash 8-100/-200/-400 maximum 300 kg. Electric chairs are not carried at all on the Dash 8-300.", "src": [ "s2", "s3" ] }, "max_dimensions": { "height_cm": 133, "width_cm": 70, "length_cm": 80, "detail": "Widerøe's \"Maximum wheelchair dimensions and weight on our aircraft\": Embraer E190-E2 133 × 70 × 80 cm / 155 kg (binding case, shown here); Dash 8-100, -200 and -400 133 × 125 × 122 cm / 300 kg; Dash 8-300 no electric chair at all. Axis order is Widerøe's \"height + width x length\".", "src": [ "s2", "s3" ], "basis": "max_device" }, "gate_delivery": { "value": null, "detail": "Not published — Widerøe says nothing about returning a powered chair at the aircraft door or steps.", "src": [] }, "notes": "The Dash 8-300 exclusion is absolute — manual chairs only on that type. Widerøe separately refuses electric bicycles and Segways outright because of their battery type, and states that it does not transport dangerous goods as cargo." }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published — Widerøe says nothing about an on-board aisle chair on its Dash 8 or Embraer E190-E2 fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published for any Widerøe aircraft type.", "src": [] }, "transfer_assistance": { "value": true, "detail": "WCHC is offered: \"Assistance/carrying is needed all the way to the airplane seat.\" The passenger may weigh a maximum of 120 kg, and a weight between 90 and 120 kg must be declared at booking so the airport can staff for it.", "src": [ "s1", "s2" ] }, "seating": { "value": "Reduced-mobility passengers may not sit at an emergency exit; companion or extra-seat needs are arranged by the customer centre", "detail": "Seat requests, an accompanying passenger or an extra seat can be entered in the \"Assistance\" field at booking or arranged by e-mailing the customer centre. Passengers with limited mobility cannot be seated next to emergency exits.", "src": [ "s1", "s10" ] } }, "damage_liability": { "value": "Report damage at the airport on arrival; damage report and written claim within 7 days; liability limited by the Montreal Convention", "detail": "Damaged baggage must be reported immediately on arrival, a damage report made within 7 days and a written compensation claim filed via Widerøe's web form within 7 days, or the claim is rejected. Widerøe states that \"our liability, along with all airlines, is limited in accordance with the Montreal Convention when it comes to baggage\".", "src": [ "s7", "s8" ] }, "aircraft_hold_note": "Widerøe publishes an explicit maximum wheelchair size and weight per aircraft type (its own axis order \"height + width x length\"): Dash 8-100, -200 and -400 — 133 × 125 × 122 cm, max 300 kg; Embraer E190-E2 — 133 × 70 × 80 cm, max 155 kg; Dash 8-300 — no electric wheelchair at all, manual only, with no size published. Widerøe adds only that \"there are limitations on the number of wheelchairs allowed\" per flight; it does not say what happens once that limit is reached." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en,no", "notes": "The per-aircraft chair limits live in the Help Centre article \"Wheelchair and assistance\", not on the main Special assistance page — a traveller reading only wideroe.no's own travel-info pages would never see them. Two contradictions a human should re-check: (1) the Help Centre says there is NO watt-hour limit for a battery installed in the chair, while the Litiumbatterier page still shows a 160–300 Wh band for mobility aids with the battery fixed in the device; (2) the English PDF \"Lithium Batteries for Personal Use as Baggage\" puts \"mobility devices\" over 160 Wh in a Large row stating they must be carried as cargo under the IATA DGR and that \"Widerøe does not carry dangerous goods as cargo, so other airlines must be used\" — read literally that would refuse most powered chairs, which both the Norwegian web table and the Help Centre article contradict. Operational facts a wheelchair user should know: WCHC passengers may weigh no more than 120 kg (90–120 kg must be declared at booking); the Dash 8 fleet has no escape slides, so a passenger who cannot reach and use an emergency exit unaided — including jumping about 1.5 m to the ground — must travel with an assistant aged 18 or over who accompanies only one passenger. Widerøe is part of the Norwegian Air Shuttle group; nothing in this record is taken from Norwegian's own policy.", "searched_urls": [ "https://www.wideroe.no/", "https://www.wideroe.no/reiseinfo/spesielle-behov", "https://www.wideroe.no/reiseinfo/bagasje/litiumbatterier", "https://www.wideroe.no/content/dam/wideroe/wideroe-content/attachments/baggage/Lithium_batteries_as_WF_baggage.pdf", "https://www.wideroe.no/en/travel-info/special-needs", "https://www.wideroe.no/en/travel-info/special-assistance", "https://www.wideroe.no/en/travel-info", "https://www.wideroe.no/en/travel-info/baggage", "https://www.wideroe.no/en/travel-info/baggage/special-baggage", "https://www.wideroe.no/en/help-and-contact", "https://www.wideroe.no/hc/en-gb/search?query=wheelchair", "https://help.wideroe.no/hc/en-gb", "https://help.wideroe.no/hc/en-gb/search?query=wheelchair", "https://help.wideroe.no/hc/en-gb/categories/29444817876370-Customer-Support", "https://help.wideroe.no/hc/en-gb/sections/29444848054290-Special-assistance", "https://help.wideroe.no/hc/en-gb/sections/29444846846354-Contact-us", "https://help.wideroe.no/hc/en-gb/articles/29538140423570-Wheelchair-and-assistance", "https://help.wideroe.no/hc/no/articles/29538140423570-Rullestol-og-assistanse", "https://help.wideroe.no/hc/en-gb/articles/29538021149074-Special-needs", "https://help.wideroe.no/hc/en-gb/articles/29541777305746-Contact-Us", "https://help.wideroe.no/hc/no/articles/29541777305746-Kontakt-oss", "https://help.wideroe.no/hc/en-gb/articles/29563217794194-Baggage", "https://help.wideroe.no/hc/en-gb/articles/29532248723474-Special-Baggage", "https://help.wideroe.no/hc/en-gb/articles/29538223876370-Seat-Reservation-and-Special-Equipment", "https://help.wideroe.no/api/v2/help_center/en-gb/articles.json" ] } }, { "schema_version": "1.1", "slug": "world2fly", "name": "World2Fly", "iata_code": "2W", "icao_code": "WFL", "country": "Spain", "region": "Europe", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.w2fly.es/", "sources": [ { "id": "s1", "title": "Special needs passengers (wheelchairs and mobility aid devices)", "url": "https://www.w2fly.es/en-en/flight/passengers/passengers-special-needs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "General conditions of carriage (6.4 items not accepted as checked luggage, 6.7 luggage damage, 6.10 carriage of persons with reduced mobility, 8.4 boarding)", "url": "https://www.w2fly.es/en-en/carriage-conditions", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Electronic devices — lithium battery tables for cabin and checked baggage", "url": "https://www.w2fly.es/en-en/flight/general-flight-information/electronic-devices", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "Baggage — special hold baggage and dangerous goods", "url": "https://www.w2fly.es/en-en/flight/luggage", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Frequently asked questions (special needs assistance, assistance gear, online check-in)", "url": "https://www.w2fly.es/en-en/faqs", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "Customer care department (phone lines by country, WhatsApp)", "url": "https://www.w2fly.es/en-en/contact/customer-care", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "Pasajeros con necesidades especiales (Spanish original)", "url": "https://www.w2fly.es/es-es/viaje/pasajeros/pasajeros-con-necesidades-especiales", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "Spain — special needs / customer service line", "number": "900 92 40 40", "hours": "Monday to Friday 09:00-18:00 CET", "region": "ES", "src": [ "s1", "s6" ] }, { "label": "Outside Spain — special needs / customer service line", "number": "+34 91 00 03 831", "hours": "Monday to Friday 09:00-18:00 CET", "region": "INTL", "src": [ "s1", "s6" ] }, { "label": "Colombia — customer service line", "number": "+57 601 508 8813", "hours": null, "region": "CO", "src": [ "s6" ] }, { "label": "Argentina — customer service line", "number": "+54 11 527 25 061", "hours": null, "region": "AR", "src": [ "s6" ] } ], "email": [ { "label": "Special requirements team (also used to declare a non-visible disability)", "address": "special.requirements@w2fly.es", "src": [ "s1" ] } ], "web_form": [ { "label": "Special needs request form — 'Request form' / 'I want to add a wheelchair to my booking' (opens on the special needs page)", "url": "https://www.w2fly.es/en-en/flight/passengers/passengers-special-needs", "src": [ "s1", "s5" ] } ], "relay": [ { "label": "WhatsApp help line", "detail": "WhatsApp +34 682 118 037, advertised in the site header and on the customer care page", "src": [ "s6" ] } ], "policy_pages": [ { "label": "Special needs passengers (wheelchairs, batteries, Sunflower, braille cards)", "url": "https://www.w2fly.es/en-en/flight/passengers/passengers-special-needs", "src": [ "s1" ] }, { "label": "General conditions of carriage (PRM clause 6.10, baggage liability 6.7)", "url": "https://www.w2fly.es/en-en/carriage-conditions", "src": [ "s2" ] }, { "label": "Electronic devices — lithium battery limits", "url": "https://www.w2fly.es/en-en/flight/general-flight-information/electronic-devices", "src": [ "s3" ] }, { "label": "Baggage — special hold baggage (mobility aids excepted from the 158 cm / 23 kg rule)", "url": "https://www.w2fly.es/en-en/flight/luggage", "src": [ "s4" ] } ], "notes": "The assistance request is a form embedded in the Passengers with special needs page (buttons 'Request form' and 'I want to add a wheelchair to my booking'); it has no separate URL. The Spanish page renders the address as an obfuscated 'special.requirement@w2fly.es'; the English page's mailto link is special.requirements@w2fly.es, which is what is recorded here." }, "policy": { "notice_hours": { "value": 72, "detail": "World2Fly publishes two figures on the same page: assistance 'can only be processed if you do it up to 72 hours before the departure of your flight', while adding a wheelchair to a booking is 'up to 3 business days before flight departure' — over a weekend that is longer than 72 h. The FAQ repeats the 72-hour deadline.", "src": [ "s1", "s5" ] }, "how_to_request": { "value": "Fill in the special needs request form on World2Fly's 'Passengers with special needs' page, or call 900 92 40 40 (Spain) / +34 91 00 03 831 (outside Spain), Mon-Fri 09:00-18:00 CET", "detail": "Requests and authorisations for passengers with reduced mobility go through the Passengers with Special Needs page form, giving as much detail as possible (type of disability, number of companions). Passengers who have requested airport special assistance cannot use online check-in and must check in at the airport counter.", "src": [ "s1", "s5" ] }, "fee_charged": { "value": false, "detail": "'Wheelchairs and mobility aid devices will be accepted free of charge.' The FAQ adds that your own assistance gear — 1 wheelchair, walker, crutches or other orthopaedic devices — is transported at no additional cost, in addition to the checked luggage allowance.", "src": [ "s1", "s5" ] }, "devices_per_passenger": { "value": 2, "detail": "Conditions of carriage 6.10: 'In accordance with the provisions of Regulation (EC) 1107/2006, the carriage of up to two mobility equipments per person with a disability or reduced mobility is allowed, at no additional charge.' The FAQ phrases the same entitlement as '1 wheelchair, walker, crutches or other orthopaedic devices'.", "src": [ "s2", "s5" ] }, "manual": { "allowed": { "value": true, "detail": "Wheelchairs and mobility aid devices are accepted free of charge and outside the checked baggage allowance; up to two mobility devices per disabled passenger under Regulation (EC) 1107/2006.", "src": [ "s1", "s2", "s5" ] }, "cabin_stowage": { "value": null, "detail": "Not published. World2Fly says nothing about stowing a folding wheelchair in the cabin; its hand-baggage rule is one 10 kg piece of 50 x 40 x 20 cm plus a small personal item.", "src": [] }, "gate_delivery": { "value": true, "detail": "'If you want to use your own wheelchair to get to the flight gate, contact our airport staff to organise the service, both at the departure and arrival airports.' The service therefore has to be arranged with staff rather than being automatic.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a mobility aid is published. Ordinary hold baggage over 158 cm (H+W+L) is capped at 23 kg (27 kg for a fee), but mobility aids are expressly excepted from that rule and assessed individually by the special requirements staff.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published. The 158 cm (H+W+L) special-hold-baggage threshold explicitly does not apply to mobility aids, which 'will be subject to assessment by the special requirements staff'.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "Not published; World2Fly publishes no in-cabin wheelchair stowage allowance.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": false, "detail": "'World2Fly does not accept wheelchairs or mobility aids equipped with wet batteries that can spill.'", "src": [ "s1", "s7" ] }, "non_spillable": { "value": null, "detail": "Not published. World2Fly names only spillable wet batteries as refused and says nothing explicit about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.", "src": [] }, "lithium_ion": { "value": null, "detail": "Not published for wheelchairs. The only lithium statement in the mobility-aid section is that small lithium-powered vehicles (airwheels, hoverboards, mini-segways) are not mobility aids and are banned; the lithium tables on the electronic-devices page cover phones, AEDs, power banks and e-bikes, not wheelchairs.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "Not published. World2Fly gives no watt-hour figure for a wheelchair battery that stays installed; its 100 Wh / 160 Wh table is for portable electronic devices.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "Not published; World2Fly does not address removing a wheelchair battery into the cabin.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "Not published for mobility aids. The spare-battery figures on the electronic-devices page (≤100 Wh, and 100-160 Wh with W2FLY approval) are stated for portable electronic devices, not wheelchairs.", "src": [] }, "spares_allowed": { "value": null, "detail": "Not published for mobility aids. The general portable-electronics rule of one battery in the device plus one spare (max 2 spare batteries ≤100 Wh in the cabin) is not stated to apply to wheelchair batteries.", "src": [] }, "removal_required": { "value": null, "detail": "Not published; World2Fly does not say whether a wheelchair battery must be removed and carried in the cabin.", "src": [] }, "terminals": { "value": null, "detail": "No wheelchair-specific requirement is published. World2Fly's general lithium guidance says to insulate spare-battery terminals with tape, an individual plastic bag, a protective pouch or the original packaging, and that installed batteries in checked baggage must be disconnected and protected against accidental activation.", "src": [] }, "documentation": { "value": null, "detail": "Not published; no battery spec sheet, MSDS or manufacturer label is demanded for a mobility aid, though a 100-160 Wh battery in a device needs World2Fly's approval.", "src": [] } }, "allowed": { "value": true, "detail": "Wheelchairs and mobility aid devices are accepted free of charge; the only category World2Fly refuses is one 'equipped with wet batteries that can spill'. Airwheels, solowheels, hoverboards, mini-segways and balance wheels are not treated as mobility aids and are banned from both cabin and hold. Assistance must be requested in advance through the special needs form.", "src": [ "s1" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit for a powered wheelchair is published; mobility aids are excepted from the 23 kg special-hold-baggage cap and assessed case by case by the special requirements staff.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered wheelchair dimensions are published.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Same published rule as for manual chairs: you may use your own wheelchair to the aircraft gate if you arrange it with World2Fly airport staff, at both the departure and the arrival airport.", "src": [ "s1" ] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "Not published. World2Fly says nothing about an on-board aisle chair on its A330-900neo fleet.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "Not published.", "src": [] }, "transfer_assistance": { "value": null, "detail": "Not published in detail. World2Fly cites Regulation (EC) 1107/2006 and tells passengers to arrange the service with its airport staff, but publishes nothing about help transferring between wheelchair and aircraft seat.", "src": [] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead policy is published. What World2Fly does state: emergency-exit seats are limited to passengers without mobility difficulties who understand safety instructions in Spanish or English, and wheelchair users and PRMs are given priority boarding whenever possible.", "src": [] } }, "damage_liability": { "value": "Montreal Convention limit of 1,288 SDR per passenger for checked baggage, raisable by a special declaration of value; separately, the conditions disclaim liability for 'prostheses or any type of orthopaedic appliance' placed in the hold", "detail": "Clause 6.7: liability for destruction, loss, delay or damage to luggage up to 1,288 SDR per passenger (Delegated Regulation (EU) 2020/1118); a higher limit needs a special value declaration costing 15% of the declared value, declaration capped at €6,000. Clause 6.4 lists 'prostheses or any type of orthopaedic appliance' among items that must not be checked, for which World2Fly accepts no responsibility for loss, theft or damage — it does not say whether a wheelchair falls in that class.", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "World2Fly is the Iberostar/W2M group's Spanish long-haul leisure carrier; its site is w2fly.es (world2fly.com does not resolve/serve). English and Spanish pages carry identical wording and were cross-checked. Three things a human should re-check: (1) the same page states both '72 hours' and '3 business days' as the assistance deadline; (2) the conditions of carriage exclude 'prostheses or any type of orthopaedic appliance' from checked baggage and disclaim liability for them, which sits awkwardly with free hold carriage of mobility aids; (3) the lithium table's '>160 Wh: No' row is written for e-bikes and car batteries, and World2Fly nowhere states how it treats a powered wheelchair battery — a traveller with a lithium chair must call before booking. Also: passengers who request airport special assistance cannot check in online, braille safety cards are carried on board, and World2Fly participates in the Hidden Disabilities Sunflower scheme with lanyards available at Madrid-Barajas T4.", "searched_urls": [ "https://www.world2fly.com/", "https://www.w2fly.es/en-en/flight/passengers/passengers-special-needs", "https://www.w2fly.es/es-es/viaje/pasajeros/pasajeros-con-necesidades-especiales", "https://www.w2fly.es/en-en/carriage-conditions", "https://www.w2fly.es/en-en/flight/general-flight-information/electronic-devices", "https://www.w2fly.es/en-en/flight/general-flight-information/forbidden-goods", "https://www.w2fly.es/en-en/flight/luggage", "https://www.w2fly.es/en-en/faqs", "https://www.w2fly.es/en-en/contact/customer-care" ] } }, { "schema_version": "1.1", "slug": "xiamen-airlines", "name": "Xiamen Airlines", "iata_code": "MF", "icao_code": "CXA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": "SkyTeam", "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.xiamenair.com/", "sources": [ { "id": "s1", "title": "Part 382 Passengers with Disabilities (U.S. site)", "url": "https://www.xiamenair.com/en-us/article-detail?articleLink=/cms-i18n-ow/cms-en-us/contents/81380.json", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "Carriage of Passengers with Special Need", "url": "https://www.xiamenair.com/brandnew_EN/passenger-service/special-transport.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "Regulations on Transport of Dangerous Goods & Items (lithium battery table)", "url": "https://www.xiamenair.com/brandnew_EN/travel-transport-danger.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "General Conditions of Carriage for Passengers and Baggage", "url": "https://www.xiamenair.com/brandnew_EN/travel-transport-condition.html", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "Xiamen Airlines United States site (service and ticketing hotline)", "url": "https://www.xiamenair.com/en-us/", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — Xiamen Airlines 24-hour service hotline (special service applications)", "number": "95557", "hours": "24 hours", "region": "CN", "src": [ "s2", "s3" ] }, { "label": "Overseas service hotline", "number": "+86 592 2226666", "hours": null, "region": "INTL", "src": [ "s2" ] }, { "label": "United States — service and ticketing hotline", "number": "+1 844 629 5557", "hours": null, "region": "US", "src": [ "s5" ] } ], "email": [ { "label": "General customer service email (no disability-specific address is published)", "address": "MF@XIAMENAIR.COM", "src": [ "s2" ] } ], "web_form": [], "relay": [], "policy_pages": [ { "label": "Carriage of Passengers with Special Need (wheelchair services, deadlines, cabin stowage)", "url": "https://www.xiamenair.com/brandnew_EN/passenger-service/special-transport.html", "src": [ "s2" ] }, { "label": "Part 382 Passengers with Disabilities (U.S. routes)", "url": "https://www.xiamenair.com/en-us/article-detail?articleLink=/cms-i18n-ow/cms-en-us/contents/81380.json", "src": [ "s1" ] }, { "label": "Dangerous goods — lithium battery limits for wheelchairs and mobility aids", "url": "https://www.xiamenair.com/brandnew_EN/travel-transport-danger.html", "src": [ "s3" ] } ], "notes": "Applications go through a Xiamen Airlines direct sales office, the 95557 hotline or (terminal wheelchairs only) the Xiamen Airlines Mini Program; there is no online assistance form, and a paper 'Application Form for Air Travel for Passengers With Special Needs' must be signed in quintuplicate at a ticket office. Xiamen publishes no TTY/relay service of its own — the only TTY numbers printed are the U.S. DOT's (1-800-455-9880 and 202-366-0511) on the Part 382 page. Special services are accepted only for tickets beginning 731 on MF-operated flights, not on code-share flights." }, "policy": { "notice_hours": { "value": 72, "detail": "Wheelchairs for accessing/exiting the cabin: apply at least 72 h ahead (the same page also lists cabin wheelchairs at 48 h). Boarding-stairs wheelchair, service dog, severe visual/hearing impairment and disabled groups of 10+: 48 h. Electric wheelchair transport: at least 48 h (U.S. page). Ground wheelchairs: tell Xiamen after booking. Xiamen replies within 24 h. Latest check-in 120 min before departure; battery-powered wheelchair users must reach the special service/care counter 2 h before departure (1 h on U.S. routes).", "src": [ "s1", "s2" ] }, "how_to_request": { "value": "Apply through a Xiamen Airlines direct sales office, the 24-hour hotline 95557 (overseas +86-592-2226666), or the Xiamen Airlines Mini Program for terminal wheelchairs; a paper application form is signed at the ticket office", "detail": "Requests are accepted only through Xiamen's own channels and only for tickets beginning 731 on MF-operated flights — not code-share flights. Any passenger requesting special services fills in the 'Application Form for Air Travel for Passengers With Special Needs' in quintuplicate. Passengers with special needs cannot use online, app, WeChat or kiosk check-in and must check in at the airport counter.", "src": [ "s2" ] }, "fee_charged": { "value": false, "detail": "Assistive devices are checked in free of charge when there is no cabin stowage space, and an eligible disabled passenger may check one additional piece of assistive equipment free beyond the normal allowance. Terminal wheelchairs are free at every airport.", "src": [ "s1", "s2" ] }, "devices_per_passenger": { "value": null, "detail": "No single total is published. Xiamen states that assistive devices are carried free and that a disabled passenger who meets the conditions for air travel 'can also check in one additional piece of assistive equipment for free, beyond the regulations'.", "src": [] }, "manual": { "allowed": { "value": "conditional", "detail": "Carried, but the General Conditions of Carriage class 'folding or electric wheelchairs for passengers to use during the trip' as restricted items that may be carried only in conformity with the conditions and 'authorized by Xiamen Airlines'. In practice the special-needs page treats a foldable wheelchair as a cabin-permitted assistive device, free of charge, with free check-in when the cabin has no space. Non-foldable manual wheelchairs must be checked.", "src": [ "s2", "s4" ] }, "cabin_stowage": { "value": true, "detail": "Foldable wheelchairs are on the list of assistive devices that may be carried on board as personal items, allocated first come, first served and stowed in the overhead bin or under the seat in front. Exceptions: the A320 has no storage space for any of these assistive devices and the A321 none for foldable wheelchairs, non-telescopic crutches or white canes — on those types the device is checked free.", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "'Wheelchairs can be checked in at the check-in counter or cabin entrance, and picked up at the cabin entrance or baggage claim area.'", "src": [ "s1", "s2" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published. The general checked-baggage limits (50 kg and 100 x 60 x 40 cm on domestic flights; 32 kg and 203 cm combined on international flights, 45 kg and up to 300 cm with prior consent to/from the USA) are stated for baggage, not for mobility aids.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum manual wheelchair size is published. The only aperture figure Xiamen gives is the 40 x 45 in cargo-hold door on its U.S.-route aircraft — see electric.max_dimensions and aircraft_hold_note.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No dimensions are published for the cabin stowage of a folding chair; Xiamen says only that a device taken into the cabin must fit in the overhead compartment or under the seat in front.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "Not published for wheelchairs. Xiamen's dangerous-goods list bans 'liquid storage batteries' from checked and carry-on baggage as corrosives, but the page does not say how that applies to a wheelchair fitted with a spillable wet battery.", "src": [] }, "non_spillable": { "value": null, "detail": "Not published. Xiamen's wheelchair battery table covers only lithium batteries; gel, AGM, sealed lead-acid and dry cells are not addressed.", "src": [] }, "lithium_ion": { "value": "conditional", "detail": "Accepted with conditions. The battery must meet UN Manual of Tests and Criteria Part III subsection 38.3 and the passenger should bring the UN test document; the chair must be checked, the operator informed in advance and the captain notified. Small lithium-powered personal transporters (hoverboards, self-balancing scooters) are banned outright, even with the battery removed.", "src": [ "s1", "s2", "s3" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour cap is published for a battery that stays in the chair: where the wheelchair has a 'sufficient battery protection design' Xiamen's table requires only that it be checked with the battery protected against short circuits and damage, the operator informed in advance and the captain notified.", "src": [] }, "lithium_wh_removed_max": { "value": 300, "detail": "Where the wheelchair has an 'insufficient battery protection design' the battery may be no more than 300 Wh and 'must be removed and handheld' — i.e. carried into the cabin by the passenger.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare battery for a battery-powered wheelchair or mobility aid: one piece of no more than 300 Wh, or two pieces of no more than 160 Wh each. Spares are hand-carried only.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Maximum two: two spares of up to 160 Wh each, or one spare of up to 300 Wh. Spares must be hand-carried, individually protected, kept in the seat pocket or under the seat in front (never in an overhead bin) and secured against slipping; they may not be charged on board.", "src": [ "s3" ] }, "removal_required": { "value": "conditional", "detail": "Only where the battery's protection design is insufficient: that battery (≤300 Wh) must be removed and hand-carried. A wheelchair with a sufficient battery protection design travels checked with the battery installed, protected against short circuits and damage.", "src": [ "s3" ] }, "terminals": { "value": "Battery protected against short circuits and damage; spare batteries individually protected and kept within sight in the cabin", "detail": "For an installed battery Xiamen requires protection against short circuit and damage and notification of the captain. Spares must be individually protected, may not be placed in overhead bins, must be kept in the seatback pocket or under the seat in front and secured against slipping, and may not be charged from the aircraft power supply.", "src": [ "s3" ] }, "documentation": { "value": "Wheelchair and battery instructions, any special assembly tools, and for lithium-ion chairs a UN-recognised UN 38.3 test document", "detail": "Bringing the wheelchair and battery instructions and the special tools needed to assemble the chair 'will help us process your wheelchair'; for lithium-ion powered wheelchairs Xiamen requires UN-recognised test documentation showing the battery meets subsection 38.3 of Part III of the UN Manual of Tests and Criteria.", "src": [ "s1", "s2" ] } }, "allowed": { "value": "conditional", "detail": "Battery-powered wheelchairs are carried as checked baggage, but transport must be applied for at least 48 h before departure, the operator informed in advance so loading space can be arranged, and the captain notified; the conditions of carriage also list electric wheelchairs as restricted items requiring Xiamen's authorisation. Special-service requests are only accepted on MF-operated flights ticketed on 731 stock, not on code-share flights.", "src": [ "s1", "s2", "s3", "s4" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit specific to a powered wheelchair is published.", "src": [] }, "max_dimensions": { "height_cm": 101.6, "width_cm": 114.3, "length_cm": null, "detail": "Not a chair limit: 'The cargo hold door dimensions of the aircraft operated by Xiamen Airlines on U.S. routes are 40 inches * 45 inches' (101.6 cm x 114.3 cm) — contact Xiamen if the device is larger. Xiamen does not say which figure is the height and which the width, and publishes no door figure for other routes.", "src": [ "s1" ], "basis": "hold_door" }, "gate_delivery": { "value": true, "detail": "Checked wheelchairs, including battery-powered ones, may be handed over at the check-in counter or the cabin entrance and collected at the cabin entrance or the baggage claim area.", "src": [ "s1", "s2" ] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "'We only provide in-flight wheelchairs for non-ambulatory passengers on intercontinental routes (including the Doha route) operated by wide-body aircraft (B787), for their use inside the cabin during the flight.' No on-board aisle chair on the narrow-body network.", "src": [ "s2" ] }, "accessible_lavatory": { "value": "conditional", "detail": "'Many of our larger aircraft are equipped with lavatories for passengers with disabilities, depending on the size and structure of the aircraft.' Xiamen does not publish which aircraft or how many.", "src": [ "s1", "s2" ] }, "transfer_assistance": { "value": true, "detail": "Crew help passengers in and out of their seats when boarding and disembarking, help with stowing and retrieving mobility aids, help passengers use the on-board wheelchair (where fitted) to reach the lavatory and help them in and out of the lavatory — but will not lift or carry a passenger, assist with eating, assist with toileting at the seat or in the lavatory, or provide medical services.", "src": [ "s1", "s2" ] }, "seating": { "value": true, "detail": "'We offer movable aisle armrests on some aircraft models to facilitate the entry and exit of passengers with mobility impairments. The number and location of seats with movable aisle armrests vary depending on the aircraft model.' Travel companions are seated next to the passenger they accompany except where safety requires otherwise.", "src": [ "s1", "s2" ] } }, "damage_liability": { "value": "For U.S.-bound flights Xiamen Airlines accepts responsibility for any loss of or damage to a checked wheelchair or service animal of a passenger with a disability; no equivalent statement or monetary limit is published for other routes", "detail": "'For US-bound flights operated by Xiamen Airlines, Xiamen Airlines will take the responsibilities for any loss, damage, or death concerning any checked-in wheelchairs or service animals of passengers with disabilities.' Elsewhere the conditions of carriage apply the ordinary limited-release regime: baggage of disputed liability is accepted only with a limited release tag and the passenger's written agreement, otherwise it may be refused.", "src": [ "s2", "s4" ] }, "aircraft_hold_note": "Cargo-hold door on the aircraft Xiamen operates to and from the USA is 40 x 45 in (101.6 x 114.3 cm); no figure is published for other routes. On-board (aisle) wheelchairs are carried only on B787 wide-body intercontinental routes, including Doha. The A320 has no cabin stowage space for assistive devices at all, and the A321 none for foldable wheelchairs, non-telescopic crutches or white canes." }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "en", "notes": "Xiamen Airlines publishes two overlapping English policies: the global 'Carriage of Passengers with Special Need' page and a U.S. 'Part 382' page, which differ in places — the U.S. page tells battery-wheelchair users to check in 1 h before departure, the global page 2 h, and the global page lists the cabin wheelchair at both 48 h and 72 h notice. Both were read; the stricter figure is recorded with the alternatives in the detail. Other things a traveller must know: special services are only accepted for tickets beginning 731 on MF-operated flights and not on code-share flights, and passengers with special needs cannot use online or kiosk check-in. Under the CAAC rules Xiamen caps the number of unaccompanied disabled passengers who would need help in an evacuation at 4 on 101-200 seat aircraft (B737/B738/A320) and 6 on 201-400 seat aircraft (A321/B787); over that limit passengers are moved to a later Xiamen flight or assisted onto another carrier. The U.S. page states Xiamen cannot carry stretcher passengers or infant incubators. A paper application form signed in quintuplicate makes the applicant accept responsibility for any worsening of their own health in flight.", "searched_urls": [ "https://www.xiamenair.com/en-us/", "https://www.xiamenair.com/en-us/article-detail?articleLink=/cms-i18n-ow/cms-en-us/contents/81380.json", "https://www.xiamenair.com/en-us/site-map", "https://www.xiamenair.com/brandnew_EN/passenger-service/special-transport.html", "https://www.xiamenair.com/brandnew_EN/travel-transport-danger.html", "https://www.xiamenair.com/brandnew_EN/travel-transport-condition.html", "https://www.xiamenair.com/brandnew_EN/contact-us.html", "https://www.xiamenair.com/brandnew_EN/general-conditions.html", "https://www.xiamenair.com/brandnew_EN/baggage-essentials.html" ] } }, { "schema_version": "1.1", "slug": "xizang-airlines", "name": "Xizang Airlines", "iata_code": "TV", "icao_code": "TBA", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": true, "operator_type": "scheduled_passenger", "website": "https://www.tibetairlines.com.cn", "sources": [ { "id": "s1", "title": "特殊旅客指南 (Special passenger guide)", "url": "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/SpecialpassengerGuide?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "西藏航空有限公司残疾人航空运输服务方案 (Xizang Airlines air transport service plan for persons with disabilities)", "url": "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/Addhelp_Specialpassenger?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s3", "title": "西藏航空关于旅客和机组携带危险品行李规定 (Dangerous goods carried by passengers and crew, PDF) — 锂电池及相关设备运输规定", "url": "https://www.tibetairlines.com.cn/webfile/images/danger260429.pdf", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s4", "title": "托运行李 (Checked baggage) — 特殊行李运输规定", "url": "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/checkbaggage?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s5", "title": "购票须知 — 锂电池安全运输提示 / 乘机危险品规定 (Ticketing notice — lithium battery safety, dangerous goods)", "url": "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/help_Passengersnotice?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s6", "title": "行李运输限制 (Baggage transport restrictions)", "url": "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/baggagerestriction?sign=true", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s7", "title": "常见问题 — 西藏航国内直属售票处查询 (FAQ — direct ticket offices)", "url": "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/Commonproblem?sign=true", "retrieved": "2026-07-29", "kind": "official" } ], "contacts": { "phone": [ { "label": "China — Customer service centre 956096 (named in the disability transport service plan as the line for disability enquiries and complaints)", "number": "956096", "hours": null, "region": "CN", "src": [ "s2", "s7" ] }, { "label": "Lhasa city sales counter (direct ticket office — powered-wheelchair, aisle-chair and stretcher applications) 0891-6830088", "number": "+86 891 6830088", "hours": null, "region": "CN", "src": [ "s7" ] }, { "label": "Lhasa Gonggar Airport ticket counter (T3, Island F) 0891-6218018", "number": "+86 891 6218018", "hours": null, "region": "CN", "src": [ "s7" ] } ], "email": [], "web_form": [ { "label": "轮椅服务 — online wheelchair-service request (self-service, sign-in)", "url": "https://www.tibetairlines.com.cn/stdair/specialService/querySpecialServices?type=wheelchair", "src": [ "s1" ] } ], "relay": [], "policy_pages": [ { "label": "残疾人航空运输服务方案 (Air transport service plan for persons with disabilities)", "url": "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/Addhelp_Specialpassenger?sign=true", "src": [ "s2" ] }, { "label": "特殊旅客指南 — 轮椅旅客 (Special passenger guide — wheelchair passengers)", "url": "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/SpecialpassengerGuide?sign=true", "src": [ "s1" ] }, { "label": "危险品行李规定 PDF — 锂电池及相关设备运输规定 (Dangerous goods / lithium battery table)", "url": "https://www.tibetairlines.com.cn/webfile/images/danger260429.pdf", "src": [ "s3" ] }, { "label": "托运行李 — 特殊行李 (Checked baggage — free carriage of mobility aids)", "url": "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/checkbaggage?sign=true", "src": [ "s4" ] } ], "notes": "956096 is a Chinese short code, dialable inside mainland China. Xizang Airlines publishes no accessibility email address; the special-passenger application form is photographed back to the customer service centre's mailbox, whose address is not printed. Requests to check an electric wheelchair or to use the on-board aisle chair must go through a direct ticket office or an authorised special-service sales agent, not the general web booking flow." }, "policy": { "notice_hours": { "value": 48, "detail": "Checking an electric wheelchair, an on-board narrow aisle chair, medical oxygen, a disability group or a service dog must be requested at booking and no later than 48 h before departure; Xizang Airlines answers within 24 h. A terminal-only ground wheelchair needs 24 h.", "src": [ "s2", "s1" ] }, "how_to_request": { "value": "Request at booking through a Xizang Airlines direct ticket office, an authorised special-service sales agent, or the 956096 customer service centre; complete the 《特殊旅客乘机申请书》 special-passenger travel application", "detail": "Special service must be requested when buying the ticket and the 《特殊旅客乘机申请书》 form completed. Ground-wheelchair requests are also taken on 956096; checked electric wheelchairs and the on-board aisle chair must be arranged through a direct ticket office or authorised agent. Without prior notice Xizang Airlines may refuse carriage.", "src": [ "s1", "s2" ] }, "fee_charged": { "value": false, "detail": "\"特殊旅客托运的特殊行李可免费运输，如须使用轮椅旅客使用的辅助设备（指手动/电动轮椅）…不计入旅客免费托运行李额\" — a manual or electric wheelchair checked by a passenger who needs one is carried free and outside the free baggage allowance. A wheelchair checked by an able-bodied passenger counts as ordinary baggage.", "src": [ "s4" ] }, "devices_per_passenger": { "value": 1, "detail": "\"每名旅客限托运一件；残疾运动员可托运两部轮椅\" — one free special-baggage item (manual or electric wheelchair) per passenger; disabled athletes may check two wheelchairs. The service plan separately allows one free checked assistive device on top of the walking aids that may be taken into the cabin.", "src": [ "s4", "s2" ] }, "manual": { "allowed": { "value": "conditional", "detail": "A folding manual wheelchair used during the journey is named in the 限制运输的物品 (restricted items) list: \"下列物品只有在符合承运人的运输条件的情况下，经承运人同意，方可接收运输\" — item \"5.旅客旅行途中使用的折叠轮椅或电动轮椅\", i.e. accepted only if it meets the carrier's conditions of carriage and with Xizang Airlines' consent. Otherwise the disability service plan allows a folding wheelchair in the cabin where storage space exists (first come, first served), free checked carriage where there is none, and one free checked assistive device per passenger.", "src": [ "s2", "s6", "s4" ] }, "cabin_stowage": { "value": null, "detail": "Not published. The service plan's table of assistive devices that may be taken into the cabin lists walking frames, crutches, prostheses, hearing aids, cochlear implants, white canes and low-vision aids — a folding manual wheelchair is not among them, and Xizang Airlines does not say whether one may be stowed in the cabin.", "src": [ "s2" ] }, "gate_delivery": { "value": true, "detail": "\"除另有规定外，应在靠近客舱门的地方接受托运和交回助残设备\" — unless otherwise provided, assistive devices are accepted and returned close to the cabin door so the passenger can use their own device as long as possible; mobility aids are loaded in priority to other cargo and baggage and must arrive on the same aircraft.", "src": [ "s2" ] }, "max_weight_kg": { "value": null, "detail": "No wheelchair-specific weight limit is published. Xizang Airlines' general domestic checked-baggage rule (a single piece over 50 kg must travel as cargo) is not stated to apply to mobility aids.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum wheelchair size is published.", "src": [], "basis": null }, "notes": "Passengers with disabilities must complete check-in 2 hours before the ordinary check-in deadline (\"应在普通旅客办理乘机手续截止前2小时在机场办理乘机手续\").", "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "No in-cabin stowage dimensions are published for a folding wheelchair.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": "conditional", "detail": "Mobility aid with a non-leakproof (spillable) wet battery: needs Xizang Airlines approval, may go as checked baggage only (never carry-on), captain notified of the loading position. Non-sealed batteries must have a spill-proof cap, terminals insulated against accidental activation, the battery firmly mounted and the circuit insulated; a separately carried battery must be packed with absorbent material in leak-tight packaging and secured against tipping. Advance contact with the airline is required.", "src": [ "s3" ] }, "non_spillable": { "value": "conditional", "detail": "Mobility aid with a leakproof (non-spillable) wet battery: needs Xizang Airlines approval, checked baggage only, captain notified. Terminals insulated against accidental activation; a sealed battery must not exceed 12 V. If removable, the battery is taken out per the manufacturer's instructions, the chair checked without it, and the battery protected against short circuit in strong rigid packaging carried in the hold with the captain told where it is.", "src": [ "s3" ] }, "lithium_ion": { "value": "conditional", "detail": "\"电动轮椅或代步工具（仅用于有需要的乘客使用）\" appears in the lithium-battery table as carried with company approval (公司批准), short-circuit and damage protection, and notification of the captain. The ticketing notice's blanket ban on lithium-ion devices over 160 Wh expressly excepts lithium-powered electric wheelchairs.", "src": [ "s3", "s5" ] }, "lithium_wh_installed_max": { "value": null, "detail": "No watt-hour figure is published for a battery that stays in the chair. A non-removable battery is checked with the chair, firmly installed, already disconnected (\"已处于断路状态\") and protected against short circuit and damage, with company approval and the captain notified. The table's 300 Wh figure is written for a battery removed into the cabin.", "src": [ "s3" ] }, "lithium_wh_removed_max": { "value": 300, "detail": "\"从助行器上拆下作为手提或随身行李运输的锂电池功率不应超过300Wh\" — a lithium battery removed from the mobility aid and carried as hand/carry-on baggage must not exceed 300 Wh; company approval, protection against short circuit and damage, and notification of the captain are required.", "src": [ "s3" ] }, "lithium_wh_spare_max": { "value": 300, "detail": "Spare batteries for an electric wheelchair or mobility device, carry-on only: ≤160 Wh — 2 pieces; ≤300 Wh — 1 piece. Company approval, protection against short circuit and damage, captain notified.", "src": [ "s3" ] }, "spares_allowed": { "value": 2, "detail": "Maximum count: two spares of up to 160 Wh each, or one spare of up to 300 Wh — carry-on only, with company approval and the captain notified. The general 2-spare limit for ordinary electronics is a separate rule.", "src": [ "s3" ] }, "removal_required": { "value": "conditional", "detail": "Depends on the design. \"电池可拆卸—卸下并手提电池\": a removable battery must be taken out and carried in the cabin (≤300 Wh). \"电池不可拆卸—托运\": a non-removable battery is checked with the chair, firmly installed and disconnected. For a non-spillable wet battery, a removable battery is taken out and carried in the hold in rigid packaging.", "src": [ "s3" ] }, "terminals": { "value": true, "detail": "Lithium: \"电池防短路防受损\" — protect the battery against short circuit and damage; a non-removable battery must be securely mounted and already in an open-circuit/disconnected state. Wet batteries: terminals insulated to prevent accidental activation, non-sealed batteries fitted with a spill-proof cap and the circuit insulated.", "src": [ "s3" ] }, "documentation": { "value": null, "detail": "No battery spec sheet, MSDS or manufacturer label is demanded on the pages checked; what is required is the 《特殊旅客乘机申请书》 special-passenger application form plus Xizang Airlines' approval. Watt-hours are calculated as Wh = V × Ah.", "src": [ "s3", "s1" ] } }, "allowed": { "value": "conditional", "detail": "\"电动轮椅应托运\" — electric wheelchairs must be checked, never carried in the cabin. They must be requested at booking and at latest 48 h before departure, handed over 2 h before the normal check-in deadline, and the dangerous-goods table requires company approval (公司批准) and notification of the captain.", "src": [ "s2", "s3" ] }, "max_weight_kg": { "value": null, "detail": "No weight limit is published for a powered wheelchair. The general domestic checked-baggage rule (a single piece over 50 kg must go as cargo) is not stated to apply to mobility aids.", "src": [ "s4" ] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "No maximum powered-wheelchair size is published. The general domestic checked-baggage rule says any single piece larger than 100 × 60 × 40 cm must travel as cargo rather than baggage, but Xizang Airlines does not state that this applies to a wheelchair.", "src": [], "basis": null }, "gate_delivery": { "value": true, "detail": "Same rule as for manual chairs: assistive devices are accepted and returned close to the cabin door unless otherwise provided, are loaded in priority to other cargo and baggage, and must arrive on the same aircraft as the passenger.", "src": [ "s2" ] }, "notes": "Electric wheelchairs must be handed over at check-in at least 2 hours before the ordinary check-in deadline (\"应在普通旅客办理乘机手续截止前2小时交运\") and must comply with the dangerous-goods rules." }, "onboard": { "onboard_wheelchair": { "value": "conditional", "detail": "The special-passenger guide says the on-board narrow aisle chair is offered only on flights departing Chengdu and Lhasa, 48 h notice, max 2 passengers per segment, dimensions 76 × 41.5 × 103.5 cm (seat width 37.5 cm, max load 300 kg). The disability service plan's list of 48 h requests, however, marks \"提供机上专用窄型轮椅\" as \"（暂无）\" — currently not available. Confirm on 956096 before booking.", "src": [ "s1", "s2" ] }, "accessible_lavatory": { "value": null, "detail": "Not published; Xizang Airlines says nothing about accessible lavatories on its fleet.", "src": [] }, "transfer_assistance": { "value": true, "detail": "Ground staff board passengers with disabilities first and hand them over to the crew; cabin crew guide them to their seat, help stow baggage, explain the seat belt, equipment and lavatory location, help with meals, and \"如果有机上轮椅，使用机上轮椅（如配备）协助旅客往返卫生间；如果没有机上轮椅，由乘务员协助有部分行走能力的障碍旅客往返卫生间\".", "src": [ "s2" ] }, "seating": { "value": null, "detail": "No movable-armrest or bulkhead seating policy is published for wheelchair users; the only seating rule found is that passengers using on-board oxygen may not sit in an exit row.", "src": [] } }, "damage_liability": { "value": "No liability waiver may be demanded for a mobility aid", "detail": "\"服务人员不得要求具备乘机条件的残疾人签署免责文件，放弃其对助残设备损坏或丢失进行索赔的权利，收运时已损坏的除外\" — staff must not require a qualified passenger with a disability to sign away the right to claim for damage to or loss of an assistive device, except where it was already damaged when accepted. No compensation figure is published for mobility aids.", "src": [ "s2" ] }, "aircraft_hold_note": null }, "research": { "status": "researched", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Site and all policy content are Chinese-only; there is no English accessibility page. CONTRADICTION between two official pages on the on-board aisle chair: the special-passenger guide describes it (Chengdu/Lhasa departures only, dimensions given) while the disability transport service plan marks it \"（暂无）\" — not currently available. Passengers with disabilities must check in 2 h before the normal check-in deadline. Boarding-wheelchair and aisle-chair services are limited to Chengdu and Lhasa (elsewhere they need airline confirmation) and to 2 passengers per flight segment. Numbers of unaccompanied passengers who would need help in an evacuation are capped by aircraft size (2 on 51–100 seats, 4 on 101–200, 6 on 201–400, 8 above 400), doubled where 1:1 companions travel. Xizang Airlines' general domestic checked-baggage rule — any single piece over 50 kg or larger than 100 × 60 × 40 cm must travel as cargo, not baggage — is NOT stated to apply to wheelchairs, so it has deliberately not been recorded as a wheelchair limit; a human should ask the airline whether a large power chair is affected. The 300 Wh lithium figure is written for a battery removed into the cabin, not for one that stays installed.", "searched_urls": [ "https://www.tibetairlines.com.cn/stdair/homepage", "https://www.tibetairlines.com.cn/stdair/specialService/querySpecialServices?type=wheelchair", "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/SpecialpassengerGuide?sign=true", "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/Addhelp_Specialpassenger?sign=true", "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/help_Specialpassenger?sign=true", "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/help_Passengersnotice?sign=true", "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/baggagerestriction?sign=true", "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/baggageregulation?sign=true", "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/checkbaggage?sign=true", "https://www.tibetairlines.com.cn/stdair/airline/tv/static_term/Commonproblem?sign=true", "https://www.tibetairlines.com.cn/webfile/images/danger260429.pdf", "https://www.tibetairlines.com.cn/stdair/airline/tv/images/wcm/danger04.pdf" ] } }, { "schema_version": "1.1", "slug": "yto-cargo-airlines", "name": "YTO Cargo Airlines", "iata_code": "YG", "icao_code": "HYT", "country": "China (People's Republic of)", "region": "Asia Pacific", "alliance": null, "passenger_service": false, "operator_type": "cargo", "website": "https://www.yto.net.cn", "sources": [ { "id": "s1", "title": "YTO Express Group official site — 航空货运 (air freight) service description", "url": "https://www.yto.net.cn/", "retrieved": "2026-07-29", "kind": "official" }, { "id": "s2", "title": "IATA Current Airline Members — YTO Cargo Airlines", "url": "https://www.iata.org/en/about/members/airline-list/yto-cargo-airlines/546/", "retrieved": "2026-07-29", "kind": "regulator" } ], "contacts": { "phone": [], "email": [], "web_form": [], "relay": [], "policy_pages": [], "notes": "No accessibility or special-assistance channel exists — YTO Cargo Airlines flies freight only. The hotlines published on yto.net.cn are the YTO Express parcel service lines (domestic and international shipping enquiries), not passenger or disability contacts, so none is listed above." }, "policy": { "notice_hours": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "how_to_request": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "fee_charged": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "devices_per_passenger": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "manual": { "allowed": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "cabin_stowage": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "gate_delivery": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "notes": null, "cabin_stowage_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "basis": "cabin_stowage", "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "electric": { "battery": { "wet_spillable": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "non_spillable": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_ion": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_installed_max": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_removed_max": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "lithium_wh_spare_max": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "spares_allowed": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "removal_required": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "terminals": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "documentation": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "allowed": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_weight_kg": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "max_dimensions": { "height_cm": null, "width_cm": null, "length_cm": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [], "basis": null }, "gate_delivery": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "notes": null }, "onboard": { "onboard_wheelchair": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "accessible_lavatory": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "transfer_assistance": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "seating": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] } }, "damage_liability": { "value": null, "detail": "YTO Cargo Airlines is an all-freighter cargo airline with no passenger service, so it publishes no mobility-aid policy.", "src": [] }, "aircraft_hold_note": null }, "research": { "status": "cargo_only", "retrieved": "2026-07-29", "language_of_source": "zh", "notes": "Cargo-only carrier (IATA YG / ICAO HYT), the wholly-owned freighter arm of YTO Express (杭州圆通货运航空有限公司, Hangzhou YTO Cargo Airlines Co., Ltd.). The group's own site describes its air product as \"航空货运：使用圆通航空或其他合作伙伴全货机资源，为客户提供全货机整机包租服务以及机坪卸机、入口理货、企业提货等航空口岸作业服务\" — \"Air freight: using YTO Cargo Airlines' or partner all-freighter (全货机) capacity to provide whole-aircraft freighter charter plus apron unloading, import tallying and consignee pick-up services.\" IATA's member register lists the legal name \"YTO Cargo Airlines Co., Ltd.\", ICAO HYT, IATA designator YG, China. There is no cabin, no seat inventory and no wheelchair or mobility-aid policy to record. Coverage caveat: the airline has no website of its own — ytoair.com, ytocargo.com and air.yto.net.cn do not resolve — and the group's dedicated 圆通航空 page (yto.net.cn/about/airline.html) is a client-rendered Nuxt route that redirects to the homepage for any crawler, with no Wayback snapshot, so the homepage air-freight block is the most specific official text obtainable.", "searched_urls": [ "https://www.yto.net.cn/", "https://www.yto.net.cn/about/airline.html", "https://www.yto.net.cn/about/intro/enterpriseoverview.html", "https://www.yto.net.cn/cn/about/airline.html", "https://www.ytoglobal.com/", "https://www.ytoglobal.com/about", "https://www.ytoglobal.com/en/about", "https://www.ytoair.com/", "https://www.ytocargo.com/", "https://air.yto.net.cn/", "https://www.iata.org/en/about/members/airline-list/yto-cargo-airlines/546/", "https://www.iata.org/en/about/members/airline-list/yto-cargo-airlines/", "http://archive.org/wayback/available?url=yto.net.cn/about/airline.html" ] } } ]