wheelair

All airlines Europe

Vueling

IATA VY ICAO VLG Spain · www.vueling.com (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 48 h notice · no watt-hour cap on an installed battery.

Advance notice
48hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
No stated limit
Cost to carry
Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

The five phone numbers above are described by Vueling as "exclusively dedicated to supporting people with special needs"; the same numbers are used to claim the free adapted seat for the passenger and one companion.

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

"For safety reasons, if you are travelling with a wheelchair or mobility aid with a battery, the device must be checked to ensure it meets all requirements before being accepted on board. This verification will be carried out at the airport… If the wheelchair or mobility aid does not meet the required conditions, its transport will have to be refused."

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Yes

Lithium-ion wheelchairs are accepted. Non-removable battery: "It must be securely attached to the device. In this case, there is no power limitation for the battery. You must ensure that all electrical circuits are isolated and cannot be accidentally activated." Removable battery: removed per the manufacturer's instructions and carried on board.

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
No stated limit

Vueling states explicitly that a fixed battery has no watt-hour cap: "If the battery is NOT removable: It must be securely attached to the device. In this case, there is no power limitation for the battery."

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery removed into the cabin
300 Wh

Where the battery is removable it "must be removed according to the manufacturer's instructions and carried on board. The battery must not exceed 300 Wh, or if 2 batteries are carried, these may not exceed 160 Wh each." Removed batteries must be protected from damage, e.g. each in a protective pouch.

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
300 Wh

"The spare batteries have the same power requirements, so you can carry a maximum of: 1 lithium ion battery that may NOT exceed 300 Wh, or 2 batteries that do not exceed 160 Wh each."

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
2

Maximum count 2 under the lithium rule: one spare of up to 300 Wh, or two spares of up to 160 Wh each. For non-spillable (dry / gel / sealed wet) batteries Vueling allows "a maximum of one spare battery, with no power limitation".

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Battery must be removed
Conditional

Only where the battery is designed to be removable: "If the battery IS removable: It must be removed according to the manufacturer's instructions and carried on board." A non-removable lithium battery stays securely attached to the chair, with no watt-hour limit.

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Yes

Non-spillable batteries — dry (including integrated), gel, and wet (sealed) — are accepted. "The battery terminals and other electrical circuits must be isolated to prevent the device from being accidentally switched on. The battery must be securely attached to the device or removed according to the manufacturer's instructions (if designed to do so). You can carry a maximum of one spare battery, with no power limitation."

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
No

Spillable wet batteries: "These types of batteries are not accepted on board."

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Yes

"The battery terminals and other electrical circuits must be isolated to prevent the device from being accidentally switched on." For a fixed lithium battery: "You must ensure that all electrical circuits are isolated and cannot be accidentally activated." Removed or spare batteries "must be protected against damage (for example, individually placed in protective covers)".

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Yes

"It is recommended to bring all the necessary documentation to allow the following checks: type of device, brand and model; weight (in kg) and dimensions of the device: length, height and width; type of battery (and watt-hours for lithium batteries); information on how to disable circuits and isolate the battery to prevent it from being switched on accidentally during the flight."

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Size limit for a powered chair
Not published

Not published; dimensions are verified at the airport against the manufacturer's data but no maximum is stated.

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair
Not published

Not published; the declared weight is checked at the airport but Vueling states no maximum.

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Conditional

Same as for manual chairs: the aid is returned at the baggage claim area, and delivery on landing has to be requested — "If, for specific reasons, you need it upon landing, please let us know so it can be arranged."

Wheelchair Check-in (opens in a new tab) · read 2026-07-29

Battery compliance is verified at the airport on the day of travel rather than pre-approved, and a device that does not meet the conditions is refused.

Manual wheelchairs

Manual chairs accepted
Yes

"You must go to the check-in desk to check in your wheelchair or mobility aid and receive assistance, if requested. If you prefer to keep your own wheelchair or mobility aid until the boarding gate, it will be placed in the hold there at no additional cost." Some airports require a special metal screening process, so you transfer to an airport wheelchair while your device is inspected.

Wheelchair Check-in (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
Not published

Not published. Vueling's wheelchair articles describe only hold carriage — from the check-in desk or from the boarding gate — and never mention stowing a folding manual chair in the cabin. Crutches, a walking stick, an umbrella and a walking frame may be carried on board in addition to hand luggage.

Passengers with reduced mobility and special needs (opens in a new tab) · read 2026-07-29  Wheelchair Check-in (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

Not published; Vueling states no in-cabin stowage allowance for a folding wheelchair.

Size limit for a checked manual chair
Not published

Not published. Vueling asks passengers to bring the device's length, height and width so it can be verified at the airport, but publishes no maximum dimensions.

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair
Not published

Not published. Vueling asks for the device's weight in kg at the airport check but states no maximum weight for a wheelchair or mobility aid.

Carriage of battery-powered wheelchairs (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Conditional

Default is baggage reclaim: "Once you arrive at your destination, the airport assistance service will take you to the baggage claim area to collect your wheelchair. If, for specific reasons, you need it upon landing, please let us know so it can be arranged." Delivery at the aircraft therefore has to be requested.

Wheelchair Check-in (opens in a new tab) · read 2026-07-29

Some airports have a special metal screening process for wheelchairs; assistance is required because you must transfer to an airport wheelchair while your device is inspected.

Booking & cost

Advance notice requiredhours before scheduled departure
48h

"We recommend to request assistance at least 48 hours before the departure of the flight, since the number of people requiring special assistance who can travel on a flight is limited. If you don't give advance notice, you may not be provided with the assistance you need and your travel plans may be affected." On the day, be at the airport meeting point at least 2.5 hours before scheduled departure.

Passengers with reduced mobility and special needs (opens in a new tab) · read 2026-07-29

How to request assistance
State your needs during booking on vueling.com, or afterwards via the online "Request assistance" form, or by calling the dedicated special-needs numbers

"If you make your purchase through our website, you can let us know during the purchasing process… If you did not inform us of your needs during the purchase process or made the purchase through our app, you can do so through our website: REQUEST ASSISTANCE." The dedicated phone lines (Spain 931222230, rest of world +34 931 222 251) are the alternative route.

Passengers with reduced mobility and special needs (opens in a new tab) · read 2026-07-29  Reduced mobility assistance — request form (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

"You can check in up to two mobility devices free of charge (for example, a wheelchair and a walker, etc.)", and keeping your own chair to the boarding gate places it in the hold there "at no additional cost". Passengers who book airport assistance also get one 10 kg cabin bag (55x40x20 cm) plus an underseat bag at no extra cost whatever the fare, and a free adapted seat for themselves and one companion.

Passengers with reduced mobility and special needs (opens in a new tab) · read 2026-07-29  Wheelchair Check-in (opens in a new tab) · read 2026-07-29

Mobility devices carried free
2

"You can check in up to two mobility devices free of charge (for example, a wheelchair and a walker, etc.)."

Wheelchair Check-in (opens in a new tab) · read 2026-07-29

If they damage your chair
Report to Lost and Found before leaving arrivals; PIR issued; claim within 7 calendar days

"If your mobility equipment is delayed, damaged, or lost upon arrival at your destination, you must report it to the Lost and Found office before leaving the arrivals terminal." An agent verifies the damage and issues a Property Irregularity Report; "you have up to 7 calendar days from the receipt of the luggage and the opening of the PIR to claim damages". Vueling notes certain damage is not covered and publishes no mobility-aid liability limit or full-value rule.

Passengers with reduced mobility and special needs (opens in a new tab) · read 2026-07-29  Damaged bag (luggage incidents) (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Yes

"At Vueling we now have onboard wheelchairs across our entire fleet to assist passengers with reduced mobility when moving around the cabin and to ensure a more comfortable and inclusive journey."

Passengers with reduced mobility and special needs (opens in a new tab) · read 2026-07-29

Accessible lavatory
No

Vueling lists among the things every passenger must be able to do unaided "Using the toilet independently (no accessible toilet)" — there is no accessible lavatory on board, and a passenger who cannot manage must travel with a non-disabled companion over 18 or be denied boarding.

Passengers with reduced mobility and special needs (opens in a new tab) · read 2026-07-29

Crew help you transfer
Conditional

"Depending on the assistance requested, the airport assistance service will accompany you to the boarding gate, to the aircraft door or to your seat", and on-board wheelchairs are available fleetwide. But passengers must be self-sufficient in understanding safety instructions, fastening/unfastening the seat belt, finding and putting on the life jacket, leaving their seat for an emergency exit, putting on the oxygen mask and using the toilet — otherwise a companion is mandatory.

Passengers with reduced mobility and special needs (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Yes

"Passengers with special needs, as well as one companion, are entitled to a free seat adapted to their needs", assigned during online check-in (7 days before departure) or via the dedicated phone lines, and if necessary from the crew on the day. Window seats are normally allocated; seats in the first/last rows and at or near emergency exits cannot be occupied.

Passengers with reduced mobility and special needs (opens in a new tab) · read 2026-07-29

Worth knowing

Vueling is part of IAG but publishes its own special-assistance rules on vueling.com and help.vueling.com; nothing here is taken from British Airways, Iberia or Aer Lingus. Three things a power-chair user should note: (1) battery compliance is verified at the airport on the day of travel, not approved in advance, and a device that fails the check is refused; (2) "the total number of unaccompanied or accompanied customers with special needs and their companions must not exceed 10% of the aircraft's capacity", so a late request can be turned away; (3) there is no accessible lavatory on board. No maximum wheelchair weight or size is published at all, which is unusual for an A320-family operator. Safety leaflets in braille are available in all aircraft on request; PRM passengers board first and disembark last.

Sources

Every figure above traces to one of these.

  1. s1 Passengers with reduced mobility and special needs (opens in a new tab) · official · read 2026-07-29
  2. s2 Carriage of battery-powered wheelchairs (opens in a new tab) · official · read 2026-07-29
  3. s3 Wheelchair Check-in (opens in a new tab) · official · read 2026-07-29
  4. s4 Damaged bag (luggage incidents) (opens in a new tab) · official · read 2026-07-29
  5. s5 Reduced mobility assistance — request form (opens in a new tab) · official · read 2026-07-29
  6. s6 Special Assistance (help centre category) (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 6 official sources · 6 contacts · 83% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.