All airlines Asia Pacific
Vietjet
Powered chairs need the airline’s prior approval · carried free · 24 h notice.
- Advance notice
- 24hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneVietjet Contact Center (1900 1886) — wheelchair, meet-and-assist and pet bookings
Vietjet publishes no accessibility email address, no assistance web form and no TTY/relay channel. Everything goes through a Vietjet ticketing office or the Contact Center. The English contact-us page is a JavaScript shell that did not render; the only phone number printed in readable page text is the Contact Center number quoted on the Special Services page. Do not confuse Vietjet (VJ, vietjetair.com) with Thai Vietjet Air (VZ, th.vietjetair.com), which is a separate carrier with its own policy.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted subject to battery-type conditions, and Vietjet requires a case-by-case check: "To get transported as carry-on or checked baggage, wheelchairs and mobility aids are required to meet some special terms of temperature, pressure tolerance, etc. Before a flight, passengers should contact Vietjet to understand the specific rules for wheelchairs and mobility aids."
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
Lithium-ion mobility-aid batteries are accepted: a chair with a lithium-ion battery may go as checked baggage, but "detachable lithium batteries and power banks are only accepted in carry-on baggage (not in checked baggage)", so a removable battery must travel with you in the cabin.
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
Not published. Vietjet's watt-hour table (<=100 Wh, >100-160 Wh, >160 Wh) is a general portable-electronics and power-bank table; it is not stated to apply to mobility aids, and the separate "Wheelchairs and mobility aids" section gives no Wh figure at all.
Not published. Vietjet requires a detachable lithium battery to be carried in the cabin but states no watt-hour ceiling for a mobility-aid battery. Do not assume the >160 Wh prohibition in the general electronics table applies — Vietjet does not say it does.
Not published. No spare-battery watt-hour limit is given for mobility aids.
Not published for mobility aids. The "up to 10 spare batteries" (<=100 Wh) and "up to 2 spare batteries" (>100-160 Wh) figures in Vietjet's table are general portable-electronics limits and must not be read as a mobility-aid allowance.
Depends on the battery: a mobility aid whose batteries are "removable Lithium-ion batteries" or which "do not have the proper design for battery protection" falls under Vietjet's carry-on condition, and "detachable lithium batteries... are only accepted in carry-on baggage (not in checked baggage)". A properly protected, non-detachable battery may stay with the checked chair.
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
Listed as acceptable for transport as checked baggage: "Batteries used for wheelchairs and mobility aids are wet-cell, non-spill, nickel metal hydride batteries, dry batteries". No further handling conditions are published.
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
Not clearly published. Vietjet lists "wet-cell" among the battery types acceptable for a checked mobility aid, but does not distinguish spillable from non-spillable wet cells and publishes none of the usual spillable-battery handling rules (upright stowage, spill-resistant vent caps, absorbent packaging).
Not published. Vietjet's wheelchair and mobility-aid section says nothing about insulating or taping terminals, disconnecting the battery or immobilising the chair.
Not published. No battery spec sheet, MSDS, UN 38.3 certificate or manufacturer label is listed as required for a mobility-aid battery.
Not published. No maximum powered-wheelchair dimensions and no hold-door figures are given for Vietjet's A320/A321/A330 fleet.
No weight limit specific to powered wheelchairs is published; "No baggage exceeding 32kg will be accepted" is a general checked-baggage rule.
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
Not published. Vietjet does not say whether a powered chair is taken at the counter or the gate, or where it is returned.
Vietjet explicitly tells mobility-aid users to contact the airline before the flight for the specific rules — the published pages do not contain enough detail to plan a powered-chair journey.
Manual wheelchairs
"Baby strollers, wheelchairs and mobility aids will be transported free of charge." Wheelchairs are listed under "Items with conditional transport" and are accepted as checked baggage.
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
Genuinely unclear on Vietjet's own page. Section 5 "Wheelchairs and mobility aids" lists a "Condition for carry-on baggage transport" — but the two conditions given are about the BATTERY (removable lithium-ion, or a design that does not adequately protect the battery), which reads as the battery going into the cabin rather than the chair. Vietjet nowhere says a folding manual chair may be stowed in the cabin.
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
Not published. Carry-on baggage must fit under the seat in front or in the overhead compartment, but no in-cabin wheelchair stowage envelope is given.
Not published. Vietjet gives general checked-baggage limits (standard 119 x 119 x 81 cm; oversized up to 200 x 119 x 81 cm) but states no maximum wheelchair size and does not say the general limits apply to a mobility aid carried free of charge.
No weight limit specific to mobility aids is published. Vietjet's general rule is "No baggage exceeding 32kg will be accepted for health and safety reasons", but it does not say whether a wheelchair counts against that.
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
Not published. Vietjet says nothing about where a checked wheelchair is handed over or returned — neither the aircraft door nor the baggage belt is mentioned.
Booking & cost
"Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Contact center." The Vietnamese page repeats the same 24-hour deadline ("đặt dịch vụ xe lăn trước 24 tiếng so với giờ khởi hành dự kiến"). No longer lead time is published for a powered chair.
Special Services — wheelchair service (WCHR/WCHS/WCHC), blind, deaf, medical clearance (opens in a new tab) · read 2026-07-29 Dịch vụ đặc biệt (Special Services, Vietnamese) (opens in a new tab) · read 2026-07-29
Wheelchair service must be requested via a Vietjet ticketing office or the Contact Center. Note two acceptance conditions: "the maximum number of passengers requiring wheelchair on each flight is limited", and a WCHS or WCHC passenger is accepted only when travelling with a companion aged 18+ who is healthy enough to help them up/down the aircraft steps and on board. Vietjet also tells mobility-aid users to "contact Vietjet to understand the specific rules" before flying.
Special Services — wheelchair service (WCHR/WCHS/WCHC), blind, deaf, medical clearance (opens in a new tab) · read 2026-07-29 Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29 Dịch vụ đặc biệt (Special Services, Vietnamese) (opens in a new tab) · read 2026-07-29
"Baby strollers, wheelchairs and mobility aids will be transported free of charge." (The separate Meet and Assist / SKY MATE product is a paid add-on and is not the wheelchair service.)
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
Not published. Vietjet says wheelchairs and mobility aids travel free of charge but never states how many devices per passenger.
"The liability limit for compensation for loss, shortage, or damage to checked baggage and carry-on baggage is 1,288 Special Drawing Rights (SDR) per passenger." Partial damage is compensated on a fixed schedule (broken handle/wheel/zipper 150,000 VND, cracked/dented 300,000 VND, broken base 200,000 VND) and "passengers are responsible for proving the actual damage". No mobility-aid full-value rule is published.
Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · read 2026-07-29
On board
Explicitly refused: for passengers requiring a wheelchair for the cabin (WCHC), "We do not provide wheelchair equipment on board". The Vietnamese page says the same — carriage is only accepted for a passenger who accepts that there is no assistive equipment in the cabin.
Special Services — wheelchair service (WCHR/WCHS/WCHC), blind, deaf, medical clearance (opens in a new tab) · read 2026-07-29 Dịch vụ đặc biệt (Special Services, Vietnamese) (opens in a new tab) · read 2026-07-29
Not published. With no on-board wheelchair, Vietjet says nothing about lavatory access for a passenger who cannot walk.
Materially restricted. A WCHS passenger (cannot manage steps) is "accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS". A WCHC passenger (completely immobile) is carried only "if passengers agree with the condition" of being handled as WCHS — with that companion and no on-board wheelchair. The Vietnamese page adds the companion is for stairs "at airports without a lift vehicle". Wheelchair passengers per flight are capped.
Special Services — wheelchair service (WCHR/WCHS/WCHC), blind, deaf, medical clearance (opens in a new tab) · read 2026-07-29 Dịch vụ đặc biệt (Special Services, Vietnamese) (opens in a new tab) · read 2026-07-29
Not published. Vietjet says disabled, elderly and pregnant passengers "are served with priority at Vietjet ticketing offices, airport and onboard", but publishes nothing about movable armrests, bulkhead seats or exit-row restrictions for wheelchair users.
Fleet detail. No hold-door or hold-compartment dimensions are published. The only size figures on the site are general checked-baggage limits: standard 119 x 119 x 81 cm, oversized up to 200 x 119 x 81 cm, 32 kg per piece.
Worth knowing
The single most important fact: Vietjet has NO on-board (aisle) wheelchair. A completely immobile passenger (WCHC) is accepted only if they agree to be handled as WCHS, which in turn requires an accompanying passenger aged 18 or over who is fit enough to help them up and down the aircraft steps and inside the cabin — one such passenger per companion. The number of wheelchair passengers per flight is capped. Vietjet also provides no stretcher, no on-board oxygen and no bassinet. Carriage of the chair itself is free. Beyond that the published battery detail is thin: the "Wheelchairs and mobility aids" section gives no watt-hour limit, no terminal-protection rule and no documentation requirement, and tells passengers to phone the airline. The Wh table elsewhere on the baggage page (10 spares <=100 Wh, 2 spares 100-160 Wh, >160 Wh forbidden) is a GENERAL portable-electronics/power-bank table and has deliberately not been imported into the mobility-aid fields. Ambiguity a human should re-check: the same section headings its two rules "Conditions for checked baggage transport" and "Condition for carry-on baggage transport", but both are phrased in terms of battery type, so it is unclear whether Vietjet means the chair or the battery goes in the cabin. Damage compensation is capped at 1,288 SDR and partial damage is paid on a fixed tariff (a broken wheel = 150,000 VND, roughly USD 6) — nowhere near the value of a power chair. Contacts are weak: no accessibility email, no assistance form, no relay service; the contact-us page is a JavaScript shell that would not render. Vietjet (VJ, vietjetair.com) must not be confused with Thai Vietjet Air (VZ, th.vietjetair.com), which publishes its own separate policy.
Sources
Every figure above traces to one of these.
- s1 Special Services — wheelchair service (WCHR/WCHS/WCHC), blind, deaf, medical clearance (opens in a new tab) · official · read 2026-07-29
- s2 Baggage — checked baggage, lithium batteries, 'Wheelchairs and mobility aids', liability (opens in a new tab) · official · read 2026-07-29
- s3 Dịch vụ đặc biệt (Special Services, Vietnamese) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 3 official sources · 1 contact · 47% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.