All airlines Europe
TUS Airways
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Fragments only. TUS Airways publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- EmailTUS Call Centre — special assistance and MEDIF submission
- Online form
- Relay / textThe Contact us page links to WhatsApp on +357 94 591986 (wa.me/35794591986)WhatsApp
TUS publishes no telephone number for the Call Centre anywhere on tusairways.com — the site directs you to email, the online contact form or WhatsApp. No dedicated disability desk, TTY or text-relay line is published.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
TUS has no powered-wheelchair policy page. Its MEDIF form provides for a passenger's own battery-driven wheelchair — tick boxes "WCH BD (dry cell battery)", "WCH LB (Li-battery)" and "WCMP (manual)", plus "Battery capacity (Wh)", weight, dimensions and collapsibility — so acceptance depends on declaring the device in advance and on TUS's clearance. No published watt-hour or size limit for mobility aids.
Medical Information Form (MEDIF), TUS AIR GO002 R02, rev. 31/01/23 (opens in a new tab) · read 2026-07-29
TUS's MEDIF form has a "WCH LB (Li-battery)" box for a passenger's own battery-driven wheelchair and asks for the battery capacity in Wh — so a lithium chair must be declared and cleared in advance. TUS publishes no watt-hour limit, packing rule or removal rule for mobility-aid lithium batteries.
Medical Information Form (MEDIF), TUS AIR GO002 R02, rev. 31/01/23 (opens in a new tab) · read 2026-07-29
Not published for mobility aids. TUS's only lithium table is a general one (examples: laptops, video equipment, e-bikes, Segways) that refuses anything over 160 Wh; it does not mention wheelchairs and carries none of the ICAO/IATA mobility-aid provisions, so no cap can be attributed to wheelchairs.
Not published — TUS does not say whether a wheelchair battery must be removed, nor any watt-hour ceiling for a battery carried into the cabin.
Not published for mobility aids — TUS's general lithium table caps spares at 160 Wh, but that table is about laptops, cameras and video equipment, not wheelchairs.
Not published for mobility aids. The general lithium table allows a maximum of 4 spares under 100 Wh, or 2 spares of 100–160 Wh with company approval, in carry-on only — a portable-electronics rule that TUS does not extend to wheelchair batteries.
Not published — TUS gives no instruction on whether a wheelchair battery must be detached and carried in the cabin.
TUS's MEDIF form has a "WCH BD (dry cell battery)" box for a passenger's own battery-driven wheelchair, alongside fields for battery capacity (Wh), weight and dimensions — so a dry-cell/non-spillable chair must be declared and cleared in advance. No handling conditions or limits are published.
Medical Information Form (MEDIF), TUS AIR GO002 R02, rev. 31/01/23 (opens in a new tab) · read 2026-07-29
Not published — TUS's MEDIF offers only dry-cell and lithium options for an own powered wheelchair, and its Dangerous Articles list shows a generic "Battery" as not permitted on board, but spillable wheelchair batteries are never addressed either way.
Not published for mobility aids. TUS's general lithium table requires spares to be protected from damage and short circuit (manufacturer's packaging, protective case, or tape over the terminals) and equipment in the hold to be protected against inadvertent activation, but says nothing specific about wheelchairs.
MEDIF Section E asks a passenger travelling with their own wheelchair to tick WCH BD (dry cell battery), WCH LB (Li-battery) or WCMP (manual) and to fill in "Battery capacity (Wh)", weight, dimensions/size (cm) and whether it is collapsible.
Medical Information Form (MEDIF), TUS AIR GO002 R02, rev. 31/01/23 (opens in a new tab) · read 2026-07-29
Not published — TUS asks for the chair's dimensions on the MEDIF but publishes no maximum and no hold-door figures.
Not published — no weight limit is stated for a powered wheelchair.
Not published — TUS does not say where a powered chair is handed over or returned.
Everything known about powered wheelchairs comes from the tick-boxes on TUS's MEDIF form; the airline publishes no prose policy on battery-powered mobility aids.
Manual wheelchairs
"Wheelchairs are carried free of charge and are not counted as part of the standard baggage allowance." TUS's MEDIF form has a "WCMP (manual)" box for a passenger travelling with their own wheelchair, with fields for weight, dimensions and whether it is collapsible.
Passengers with special needs (opens in a new tab) · read 2026-07-29 Medical Information Form (MEDIF), TUS AIR GO002 R02, rev. 31/01/23 (opens in a new tab) · read 2026-07-29
Not published — TUS does not say whether a folding manual chair may be stowed in the cabin; its MEDIF form only asks whether the chair is collapsible.
Not published — TUS describes no in-cabin stowage space for a folding wheelchair.
Not published — the MEDIF asks for "Dimensions/size (cm)" of the passenger's own wheelchair, but TUS publishes no limit and no hold-door figures for its ATR/Airbus fleet.
Not published — the MEDIF asks the passenger to state the wheelchair's weight, but TUS publishes no maximum.
Not published — TUS offers "transportation in a wheelchair when boarding and exiting the aircraft" but does not say whether a passenger's own chair is returned at the aircraft door.
Booking & cost
"…please contact the TUS Call Centre when you make your booking at least 48 hours before your flight to advise them of your request." Separately, a MEDIF (needed for certain medical conditions, post-operative passengers and passengers needing special care in flight) must reach the call centre no later than 72 hours before the flight, as must a request to use a portable oxygen concentrator.
Passengers with special needs (opens in a new tab) · read 2026-07-29
TUS asks passengers needing assistance at check-in, when boarding, when leaving the aircraft, or wheelchair transport, to contact the Call Centre at booking and at least 48 hours before the flight.
Passengers with special needs (opens in a new tab) · read 2026-07-29 Contact us (opens in a new tab) · read 2026-07-29
"Wheelchairs are carried free of charge and are not counted as part of the standard baggage allowance."
Passengers with special needs (opens in a new tab) · read 2026-07-29
Not published — TUS says wheelchairs are carried free and outside the baggage allowance but does not state how many mobility devices one passenger may bring.
Not published — TUS's Legal page links a "General Terms for Carriage of Persons and Baggage" PDF, but the link served an unrelated credit-voucher document when checked, and no mobility-aid damage rule was found anywhere on the site.
On board
Not published — TUS does not say whether an on-board aisle chair is carried on its aircraft.
Not published — nothing is said about lavatory accessibility on TUS's fleet.
Not published as a service. TUS accepts WCHC bookings on the MEDIF (the form's own definition of WCHC is a non-ambulant passenger who "needs assistance in the aircraft to/from seat, toilets and possibly with meals"), and the special-needs page offers assistance at check-in, when boarding and when leaving the aircraft, but TUS never states what in-cabin help staff will actually give.
Not published — the MEDIF has a "Special Seating" tick-box under in-flight arrangements, but TUS publishes no movable-armrest or bulkhead policy.
Worth knowing
TUS's accessibility content is three sentences: wheelchairs carried free and outside the baggage allowance, 48 hours' notice to the Call Centre, and MEDIF 72 hours ahead for medical cases. Nothing at all is published in prose about powered wheelchairs — the only evidence that TUS carries them is the battery tick-boxes (WCH BD dry cell / WCH LB lithium) and the "Battery capacity (Wh)" field on its MEDIF form. THINGS TO RE-CHECK: (1) TUS's only lithium-battery rule is an image table headed "Passenger Carriage Of Lithium Batteries On Company Aircraft" which flatly refuses lithium batteries over 160 Wh, with examples such as e-bikes, Segways and car batteries; it contains none of the IATA mobility-aid exemptions, so a traveller with a 300 Wh chair battery cannot tell from the site whether it will be accepted — worth phoning before booking. (2) The 72-hour deadline on the special-needs page is for MEDIF cases and portable oxygen concentrators, not for wheelchairs; only the 48-hour assistance deadline applies to a wheelchair request. (3) No telephone number for the Call Centre appears anywhere on the website; contact is by email, web form or WhatsApp only. The lithium table is a PNG image on the Dangerous Articles page and was read from the image itself.
Sources
Every figure above traces to one of these.
- s1 Passengers with special needs (opens in a new tab) · official · read 2026-07-29
- s2 Dangerous Articles in Baggage (opens in a new tab) · official · read 2026-07-29
- s3 Contact us (opens in a new tab) · official · read 2026-07-29
- s4 Passenger Carriage Of Lithium Batteries On Company Aircraft (table published on the Dangerous Articles page) (opens in a new tab) · official · read 2026-07-29
- s5 Medical Information Form (MEDIF), TUS AIR GO002 R02, rev. 31/01/23 (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 5 official sources · 3 contacts · 36% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.