All airlines Europe
TAROM
Powered chairs need the airline’s prior approval · carried free · 72 h notice · 300 Wh installed-battery cap.
- Advance notice
- 72hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- 300watt-hours maximum
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneRomania — TAROM Call Center (021 9978)08:00–22:00, Monday–Sunday
- PhoneRomania — TelVerde toll-free 0800 500 13108:00–22:00, Monday–Sunday
- PhoneInternational — TAROM Call Center08:00–22:00, Monday–Sunday
- EmailGeneral support — also the address printed on Form 4113 (special-assistance sheet)
- EmailReservations
- Online form
TAROM publishes no dedicated disability phone line, no special-assistance email address and no TTY/text relay: assistance is requested through the general Call Center, a TAROM agency or your travel agent, using Form 4113. Form 4113 itself prints only contact@tarom.ro. Beyond the airline's own charges, TAROM warns of "additional costs… both at the departure airport and at your final destination, for any special assistance service" covering ambulance access to/from the aircraft and access to restricted areas.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Electric wheelchairs require Form 4113, prior notification with battery type, dimensions and weight, and dangerous-goods approval requested no later than 72 h before departure — "all goods that fall in the categories mentioned above shall be refused if you do not hold a prior approval". "Devices must be foldable or properly secured." Fleet exclusion: fully immobilized (WCHC) passengers "cannot be transported on flights operated by ATR aircraft"; route exclusion: WCHR assistance is unavailable to and from Frankfurt (request WCHS instead).
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
Lithium-battery wheelchairs are accepted subject to the 72 h dangerous-goods approval and to watt-hour limits; if the battery is removable it must be taken out before check-in and carried in the cabin with insulated terminals in a protective pouch.
Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
TAROM states the cap for a lithium-battery wheelchair without distinguishing installed from removed: "The battery must not exceed 300 Wh, or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh."
Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
Same 300 Wh cap (or 2 x 160 Wh for a device fitted with two batteries). "If your battery-powered wheelchair or mobility aid is specifically designed to allow its battery to be removed (e.g. collapsible), the battery must be removed and carried with you in the cabin, provided its terminals are insulated… and protected from damage by placing it in a protective pouch."
Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
"A maximum of one spare battery not exceeding 300 Wh or two spares, each not exceeding 160 Wh, may be carried."
Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
Maximum two: "a maximum of one spare battery not exceeding 300 Wh or two spares, each not exceeding 160 Wh, may be carried." (This is the mobility-aid rule; TAROM's separate general limit of 2 lithium batteries under 100 Wh for portable electronics does not apply to wheelchairs.)
Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
Required only where the device is designed for it: "If your battery-powered wheelchair or mobility aid is specifically designed to allow its battery to be removed (e.g. collapsible), the battery must be removed and carried with you in the cabin." "The removal of the battery must be performed before you arrive at the check-in desk." The same applies to removable non-spillable batteries, except those go in a strong rigid container.
Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
Non-spillable wet (gel-based) battery wheelchairs are accepted subject to the 72 h dangerous-goods approval. "If your wheelchair or mobility aid is specifically designed to allow its battery to be removed, you must: remove the battery and insulate its terminals (e.g. taping over the exposed terminals), place the battery in a strong, rigid container. The removal of the battery must be performed before you arrive at the check-in desk."
Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
Not published. TAROM's restricted-goods page sets out conditions only for lithium-battery and non-spillable (gel-based) wheelchairs and says nothing about spillable wet-cell chairs either way.
Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
"…its terminals are insulated (e.g. taping over the exposed terminals) and protected from damage by placing it in a protective pouch."
Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
Form 4113 has a dedicated own-wheelchair block asking for exactly those fields, and the disabilities page requires "prior notification and the provision of relevant technical information (battery type, dimensions, weight, etc.)". The form is submitted to a TAROM agency, the Call Center or your travel agent.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Information Sheet for Passengers Requiring Special Assistance — TAROM Form 4113 (opens in a new tab) · read 2026-07-29
Not published. Form 4113 asks for size (L/W/H) but TAROM states no maximum and publishes no cargo-door aperture for its Boeing 737-700/-800 or ATR 72 fleet.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Information Sheet for Passengers Requiring Special Assistance — TAROM Form 4113 (opens in a new tab) · read 2026-07-29
Not published. Form 4113 asks for the chair's weight in kg; no limit is stated.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Information Sheet for Passengers Requiring Special Assistance — TAROM Form 4113 (opens in a new tab) · read 2026-07-29
"If it goes in the hold → apply a 'Delivery at Aircraft' (DAA) or 'Limited Release' tag, in accordance with Tarom's procedure"; "you will receive it immediately after landing".
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
A battery-powered wheelchair is a restricted good for TAROM: without prior approval obtained no later than 72 h before departure it "shall be refused", and attempting to travel with unapproved restricted goods is "considered as endangerment of flight safety".
Manual wheelchairs
Manual wheelchairs are carried but sit in TAROM's Form 4113 class: "For additional equipment (e.g. manual or electric wheelchairs, battery-powered devices…), prior notification and the provision of relevant technical information (battery type, dimensions, weight, etc.) are required", plus prior approval. Exclusions: "fully immobilized passengers requiring a wheelchair cannot be transported on flights operated by ATR aircraft" (max WCHC: 2 on the B737-700/-800, none on the ATR 72), and "the WCHR service is unavailable on flights to and from Frankfurt" — request WCHS there.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
Not published for a folding manual wheelchair specifically. TAROM lists crutches, walking frames, canes, rollators and "other mobility aids" as acceptable in the cabin "provided safety requirements and available space are met" and "positioned so as not to obstruct aisles or emergency exits", but places manual and electric wheelchairs in the separate Form 4113 category. "If cabin space is limited, we will transport it safely in the aircraft hold."
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
No in-cabin size limit published; cabin acceptance of small mobility aids is subject to "available space" and to not obstructing aisles or emergency exits.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
Not published. Form 4113 asks for the chair's size (L/W/H) but no maximum is stated, and TAROM publishes no hold-door figures.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Information Sheet for Passengers Requiring Special Assistance — TAROM Form 4113 (opens in a new tab) · read 2026-07-29
Not published. Form 4113 asks you to state the chair's weight in kg but TAROM publishes no limit.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Information Sheet for Passengers Requiring Special Assistance — TAROM Form 4113 (opens in a new tab) · read 2026-07-29
TAROM's own labelling rule: "If it goes in the hold → apply a 'Delivery at Aircraft' (DAA) or 'Limited Release' tag, in accordance with Tarom's procedure (see PHM)", and "you will receive it immediately after landing".
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
Pets are not allowed in the passenger cabin if the passenger has requested a wheelchair, regardless of wheelchair type.
Booking & cost
72 h is the strictest deadline: a battery-powered wheelchair is on TAROM's restricted-goods list, and for those "the request for approval must be done preferably at the time of booking but no later than 72 hours prior to your day of departure" — "all goods that fall in the categories mentioned above shall be refused if you do not hold a prior approval for their transportation". The assistance request itself (Form 4113) must reach TAROM "at least 48 hours before your flight".
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29
"To request special assistance, please complete the attached document – Information Sheet for Passengers Requiring Special Assistance… After completing this document, please contact us at any TAROM agency or the Call Center, at least 48 hours before the flight." Crutches, walking frames, canes and rollators do not need Form 4113.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · read 2026-07-29 Information Sheet for Passengers Requiring Special Assistance — TAROM Form 4113 (opens in a new tab) · read 2026-07-29
"Your mobility aid is accepted free of charge in accordance with European regulations. If cabin space is limited, we will transport it safely in the aircraft hold and you will receive it immediately after landing." Crutches, walking frames, canes (including white canes), rollators and "other mobility aids" are "accepted, at no additional cost, as medical/mobility equipment". Note TAROM separately warns about third-party airport charges for ambulance access and access to restricted areas.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Persoane cu dizabilități / mobilitate redusă (Romanian) (opens in a new tab) · read 2026-07-29
Not published. TAROM gives no number of mobility aids carried free per passenger.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
Not published. TAROM states no wheelchair-specific liability, ACAA full-value rule or Montreal Convention figure; Form 4113 instead has you declare that "C.N.T.A.R. TAROM S.A. assumes no additional liability to the general terms and conditions of carriage".
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29 Information Sheet for Passengers Requiring Special Assistance — TAROM Form 4113 (opens in a new tab) · read 2026-07-29
On board
"Please, note that our aircraft are not equipped with wheelchair on board." (The same page confusingly also refers to requesting "a cabin wheelchair service while travelling alone" — worth confirming with the Call Center.)
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
Not published. TAROM states no accessible-lavatory provision; it warns that if you cannot take care of your needs in the aircraft restroom you must travel with a companion aged 18 or over.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
Not published as a crew service. TAROM instead requires a travel companion "if the passenger, due to a disability is unable to feed himself or use the aircraft restroom independently" or "is not physically capable of participating in an aircraft evacuation"; the companion must be over 18, able-bodied and not caring for anyone else.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
"All of our aircraft are equipped with foldable armrest seats. However, there are a limited number of seats dedicated for people with reduced mobility." TAROM publishes a per-aircraft PRM seat-allocation table (e.g. B737-700: any window seat except rows 9–11, foldable armrests at 6–8D and 12–21D). Exit rows and the rows immediately in front of and behind them are not available.
People with disabilities / reduced mobility (opens in a new tab) · read 2026-07-29
Fleet detail. TAROM publishes no hold or cargo-door dimensions. The fleet limits it does publish are cabin limits on wheelchair users: Boeing 737-700 and 737-800 take a maximum of 2 WCHC passengers and 1 stretcher (stretcher only on aircraft YR-BGL/M); on the ATR 72 both WCHC and stretcher are listed as "Not available", and "fully immobilized passengers requiring a wheelchair cannot be transported on flights operated by ATR aircraft".
Worth knowing
Two hard exclusions a wheelchair user must plan around: (1) "the WCHR service is unavailable on flights to and from Frankfurt — please request WCHS service instead"; (2) "fully immobilized passengers requiring a wheelchair cannot be transported on flights operated by ATR aircraft", and the published cap is 2 WCHC seats on the Boeing 737-700/-800, none on the ATR 72. TAROM has no on-board aisle wheelchair anywhere in the fleet, yet the same page refers to "a cabin wheelchair service" — an internal contradiction worth confirming with the Call Center. Two different deadlines apply: 48 h for the assistance request (Form 4113) and 72 h for dangerous-goods approval of a battery-powered chair, without which the chair "shall be refused". As a SkyTeam member TAROM warns that on partner-operated flights "the applicable policy will be that of the operating carrier and your request may not be confirmed". Connections need at least 1 h 30 min. Passengers may not bring their own oxygen; TAROM supplies and charges for it. The Romanian-language page mirrors the English one, including the free-carriage sentence ("Dispozitivul dumneavoastră de mobilitate este acceptat gratuit conform reglementărilor europene").
Sources
Every figure above traces to one of these.
- s1 People with disabilities / reduced mobility (opens in a new tab) · official · read 2026-07-29
- s2 Restricted goods — wheelchairs and mobility aids powered by lithium or non-spillable batteries (opens in a new tab) · official · read 2026-07-29
- s3 Information Sheet for Passengers Requiring Special Assistance — TAROM Form 4113 (opens in a new tab) · official · read 2026-07-29
- s4 Contact — TAROM Call Center (opens in a new tab) · official · read 2026-07-29
- s5 Persoane cu dizabilități / mobilitate redusă (Romanian) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 5 official sources · 6 contacts · 71% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.