wheelair

All airlines Middle East

Syrianair

IATA RB ICAO SYR Syrian Arab Republic · syrian-airlines.net (opens in a new tab)

Publishes assistance information but no mobility-aid carriage detail.

Fragments only. Syrianair publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Syrianair has no accessibility or special-assistance page, no disability desk and no assistance form. The only published reference is a single bullet on the services page; anything specific has to be asked of the 24/7 customer service line or a sales office. www.syriaair.com redirects to syrian-airlines.net.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Not published

Not published. Syrianair's site has no dangerous-goods or restricted-items page and never mentions battery-powered mobility aids.

Lithium-ion batteries
Not published

Not published; there is no dangerous-goods page on the site. ICAO/IATA defaults apply — see the global rules.

Watt-hour cap — battery stays in the chair
Not published

Not published — no watt-hour figure appears anywhere on Syrianair's site.

Watt-hour cap — battery removed into the cabin
Not published

Not published — no watt-hour figure appears anywhere on Syrianair's site.

Watt-hour cap — spare battery
Not published

Not published — no watt-hour figure appears anywhere on Syrianair's site.

Spare batteries permittedmaximum number under any published configuration
Not published

Not published.

Battery must be removed
Not published

Not published.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Not published

Not published — Syrianair publishes no battery rules at all.

Wet / spillable batteries
Not published

Not published — Syrianair publishes no battery rules at all.

Terminal protection & immobilisation
Not published

Not published.

Paperwork the airline wants
Not published

Not published.

Size limit for a powered chair
Not published

Not published.

Weight limit for a powered chair
Not published

Not published.

Returned at the aircraft door
Not published

Not published.

Syrianair publishes nothing on powered wheelchairs or batteries. Anyone flying a power chair on RB should get written confirmation from Passenger Care (customercare@syriaair.com) before travelling.

Manual wheelchairs

Manual chairs accepted
Not published

Not published. The services page lists "Facilities for Passengers with Special Needs" but Syrianair publishes no wheelchair carriage rule of any kind.

Folding chair may travel in the cabin
Not published

Not published.

In-cabin stowage limit
Not published

Not published.

Size limit for a checked manual chair
Not published

Not published.

Weight limit for a manual chair
Not published

Not published. The Terms & Conditions say only "Baggage: Weight and size limits apply", without figures.

Returned at the aircraft door
Not published

Not published.

Booking & cost

Advance notice requiredhours before scheduled departure
Not published

Not published. Syrianair states no advance-notice deadline for assistance or for a mobility aid.

How to request assistance
Not published

No procedure is published. Syrianair lists "Facilities for Passengers with Special Needs" among its special services and says booking is done "via phone or through authorized agents" — assistance must be arranged through the 24/7 customer service line (011-168 inside Syria), WhatsApp or a sales office.

Charge for carrying the aid
Not published

Not published; Syrianair says nothing about whether carrying a mobility aid is free or counted against the baggage allowance.

Mobility devices carried free
Not published

Not published.

If they damage your chair
Montreal Convention

Syrianair's Terms & Conditions state, in full: "Liability: Governed by Montreal Convention." There is no mobility-aid-specific provision and no waiver form is mentioned.

Terms & Conditions (last updated 31 December 2025) (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Not published

Not published.

Accessible lavatory
Not published

Not published.

Crew help you transfer
Not published

Not published. The services page promises only "Facilities for Passengers with Special Needs" and "a trained crew dedicated to passenger service", without describing what is provided.

Seating & movable armrests
Not published

Not published.

Worth knowing

Syrianair relaunched on a new site (syrian-airlines.net; www.syriaair.com redirects to it) whose Terms & Conditions are eight one-line clauses and whose FAQ covers only the mobile app, payment and baggage weight. The single accessibility reference on the whole site is a bullet under Our Services: "Special Services: Facilities for Passengers with Special Needs." No advance-notice deadline, no fee statement, no battery or dangerous-goods rules, no aisle-chair or seating information is published, and the airline's previous WordPress site (syriaair.com) had none either. The site is a JavaScript app whose routes 404 on direct fetch, so pages were read through the rendering proxy. Everything about a wheelchair on RB must be agreed in writing with Passenger Care before travel.

Sources

Every figure above traces to one of these.

  1. s1 Our services (opens in a new tab) · official · read 2026-07-29
  2. s2 Terms & Conditions (last updated 31 December 2025) (opens in a new tab) · official · read 2026-07-29
  3. s3 Contact Us (opens in a new tab) · official · read 2026-07-29
  4. s4 FAQ (opens in a new tab) · official · read 2026-07-29

Record quality

Record status partial · confidence medium · 4 official sources · 9 contacts · 3% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.