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SkyUp Airlines
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneUkraine — support, free from all Ukrainian operators
- PhoneInternational — support (also listed for UA, LT, LV, EE, PL, RO)
- PhoneInternational — second support line
- PhoneMoldova — support
- PhoneMoldova — free from all Moldovan operators
- PhonePoland — free from all Polish operators
- PhoneRomania — free from all Romanian operators
- PhoneLatvia — free from all Latvian operators
- PhoneLithuania — free from all Lithuanian operators
- PhoneEstonia — free from all Estonian operators
- PhoneMalta — SkyUp MT Limited office
- EmailSupport — the address the Inclusive travel page names for assistance requests 48 h before departure
- EmailSkyUp Airlines LLC (Ukraine) office
- EmailSkyUp MT Limited (Malta) office — SkyUp's Maltese sister company, not the Ukrainian assistance desk
- EmailSKY UP NISTRU S.R.L. (Moldova) office
There is no dedicated disability phone line and no online assistance-request form: the Inclusive travel page routes everything to letstalk@skyup.aero, and the Rules add the call centre, sales agents and 'social networks and messengers listed on the official website'. Opening hours for the support lines are not published. The Inclusive travel page also carries a WCAG 2.1 AA web-accessibility statement (self-declared 'partial compliance').
Read it from the source
- Inclusive travel — wheelchair transportation (opens in a new tab)
- Aviation security — dangerous goods table (Mobility Aids) (opens in a new tab)
- Rules of Air Transportation — section 8.1, passengers with disabilities (opens in a new tab)
- Baggage — reduced-mobility carry-on and checked limits (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted only with the airline's prior approval. The dangerous-goods table lists three 'Mobility Aids' rows — battery-powered wheelchairs with (a) non-spillable wet, nickel-metal hydride or dry batteries, (b) spillable or lithium-ion batteries, (c) lithium-ion batteries where the design does not adequately protect them — and every one of them is marked YES in the column 'The approval of the operator is required'. Rules 8.1.19 also makes electric wheelchairs subject to 48 hours' notice and to space limitations on board.
Aviation security — dangerous goods table, 'Mobility Aids' rows (opens in a new tab) · read 2026-07-29 Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability (opens in a new tab) · read 2026-07-29
Two dangerous-goods rows cover lithium-ion chairs, both requiring operator approval. Where the mobility aid protects the battery adequately the chair travels in checked baggage (carry-on NO); 'where the design of the mobility aid does not provide adequate protection for the battery(ies)' the position reverses — checked NO, carry-on YES, i.e. the battery must come into the cabin.
Aviation security — dangerous goods table, 'Mobility Aids' rows (opens in a new tab) · read 2026-07-29
Not published for mobility aids. SkyUp prints no watt-hour figure for a wheelchair battery: the 100 Wh / 160 Wh figures on its aviation-security and portable-electronic-device pages are the limits for consumer PEDs, power banks and spare batteries, and the Mobility Aids rows carry no Wh column at all. ICAO/IATA defaults apply by reference only — see the global rules.
Not published. SkyUp requires a lithium battery to travel in the cabin where the chair does not protect it adequately, but sets no watt-hour cap for that removed battery.
Not published. No spare-battery watt-hour cap for mobility aids appears anywhere on skyup.aero.
Not published for mobility aids. SkyUp's 'maximum of two spare batteries' (100–160 Wh) and 'maximum of 20 spare batteries' (≤100 Wh) figures are general portable-electronics limits and are not stated to apply to a wheelchair battery.
Depends on the chair. A lithium-ion chair whose design protects the battery adequately is checked with the battery installed; one 'where the design of the mobility aid does not provide adequate protection for the battery(ies)' may not go in checked baggage and the battery must be carried in the cabin. A chair with an electrolyte battery that cannot be kept upright must have its battery disconnected and packed in a special container.
Aviation security — dangerous goods table, 'Mobility Aids' rows (opens in a new tab) · read 2026-07-29 Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29
'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries' — operator approval required: YES; permitted in checked baggage: YES; in carry-on: NO. Terminals must be disconnected and insulated and the battery securely attached to the chair before check-in.
Aviation security — dangerous goods table, 'Mobility Aids' rows (opens in a new tab) · read 2026-07-29 Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29
'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries' — operator approval required: YES; permitted in checked baggage: YES; in carry-on: NO. If a chair with an electrolyte battery cannot travel upright the battery must be disconnected and put in a liquid-tight, electrolyte-resistant container, stood vertically and packed with absorbent material.
Aviation security — dangerous goods table, 'Mobility Aids' rows (opens in a new tab) · read 2026-07-29 Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29
'If your wheelchair is battery (dry or electrolyte) powered, please make sure that the terminals on the battery are disconnected, the contacts are isolated, and the battery itself is securely attached to the chair, before checking it in.'
Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29
No battery spec sheet, MSDS or manufacturer label is required for a wheelchair. (A safety data sheet is required only for an oxygen apparatus.)
Not published. No powered-chair dimension limit and no per-aircraft hold table exist on skyup.aero.
Not published for mobility aids. The 32 kg per-piece checked-baggage cap is a general baggage rule and is not stated to apply to a wheelchair.
The wheelchair rule is written for the chair generally: 'we will pick it up at the aircraft ladder and will return it to you after landing'.
Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29
Read together, the pages say a powered chair needs SkyUp's approval (dangerous-goods table), 48 hours' notice (Inclusive travel, Rules 8.1.10/8.1.19), disconnected and insulated terminals with the battery strapped to the chair, and — for a lithium chair that does not protect its own battery — the battery in the cabin. No watt-hour number is published anywhere for a wheelchair, so a high-capacity chair should be cleared in writing with letstalk@skyup.aero before booking.
Manual wheelchairs
'A manually operated wheelchair is accepted for carriage without special restrictions.' It is carried free of charge in the luggage compartment, collected at the aircraft steps and returned after landing.
Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29
Baggage page, 'Carry-on baggage for passengers with reduced mobility': 'Passengers with disabilities can take the auxiliary equipment they need during the flight into the aircraft cabin: a folding wheelchair, a cane, crutches, walkers, etc.' CAUTION: the Inclusive travel page contradicts this, saying the wheelchair 'is transported free of charge exclusively in the luggage compartment'. Confirm in writing with letstalk@skyup.aero before relying on cabin carriage.
Baggage — carry-on baggage for passengers with reduced mobility; checked baggage limits (opens in a new tab) · read 2026-07-29 Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29
No size limit is published for the folding wheelchair the baggage page allows into the cabin. Ordinary carry-on is 55×40×20 cm or 40×30×20 cm depending on fare, but reduced-mobility auxiliary equipment is listed separately from the fare allowance with no dimensions given.
Not published. SkyUp gives no maximum wheelchair dimensions and no hold-door table. The general checked-baggage ceiling of 190×75×65 cm is a baggage rule, not a stated mobility-aid limit; Rules 8.1.2 instead allows refusal 'if the size of the aircraft or its doors makes it impossible to board the aircraft or transport a passenger'.
No wheelchair weight limit is published, and the manual-chair rule says the opposite: 'A manually operated wheelchair is accepted for carriage without special restrictions.' The general checked-baggage rule ('Each piece of checked-in baggage must not weigh more than 32 kg and not exceed the dimensions of 190×75×65 cm') is not stated to apply to mobility aids, so it is not recorded here as a chair limit.
'The wheelchair is transported free of charge exclusively in the luggage compartment — we will pick it up at the aircraft ladder and will return it to you after landing.'
Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29
Rules 8.1.18 requires an accompanying person to be seated next to the passenger they assist, and 8.1.13 carries guide dogs and service animals free of charge. Rules 8.1.2 and the Inclusive travel page both allow refusal, or a requirement to travel with a companion, where 'transportation or boarding is not possible due to the size of the aircraft or its doors'.
Booking & cost
'…please e-mail us to letstalk@skyup.aero 48 hours before the departure so that we can prepare and make your flight as comfortable as possible.' Rules 8.1.10: the assistance request must reach the airline 'no later than 48 hours before the announced time of departure'; 8.1.19 conditions the two-mobility-aid entitlement on the same 48 hours' notice.
Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29 Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability (opens in a new tab) · read 2026-07-29
Inclusive travel: e-mail letstalk@skyup.aero 48 h before departure if you need help boarding/disembarking, on the steps or moving in the cabin. Rules 8.1.9–8.1.10 add the points of sale and telephone/internet channels, and require an agent to pass a request to the airline within 24 hours. If mobility is lost less than 24 h before departure the issue 'is resolved promptly by calling the telephone numbers posted on the Airline's website'.
Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29 Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability (opens in a new tab) · read 2026-07-29
'The wheelchair is transported free of charge exclusively in the luggage compartment.' Rules 8.1.19 likewise entitles each passenger with a disability or reduced mobility to carriage of up to two mobility devices, including electrically driven wheelchairs, on 48 hours' notice.
Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29 Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability (opens in a new tab) · read 2026-07-29
Rules 8.1.19: 'The Airline must ensure the transportation of up to two units of vehicles by each passenger with a disability or reduced mobility, including wheelchairs with electric drive, subject to 48 hours' notice and taking into account possible space limitations on board the aircraft and in accordance with the provisions of ICAO, IATA in the field of transportation of dangerous goods.'
Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability (opens in a new tab) · read 2026-07-29
Rules 8.1.21: 'If wheelchairs, other mobility aids or auxiliary devices are lost or damaged during airport handling or transportation on board the aircraft, the passenger who owns such equipment is entitled to compensation for the value of such property.' Rules 26.5.2 limits liability for destruction, loss, damage or delay of checked baggage to 1519 SDR per passenger, and 8.1.22 says obligations to passengers with disabilities 'may not be limited or not fulfilled'.
Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability (opens in a new tab) · read 2026-07-29
On board
Not published as aircraft equipment. Rules 8.1.16 lists 'lifts, wheelchairs, cabin wheelchairs or other necessary support' among the boarding aids the airport operator or handling agent must provide; SkyUp does not say that an aisle chair is carried on board its aircraft.
Not published. No accessible lavatory is described for any SkyUp aircraft.
'If you are a person with disabilities and need additional assistance when boarding/disembarking from the plane, climbing/descending the ladder or moving in the cabin, please e-mail us to letstalk@skyup.aero 48 hours before the departure.' Rules 8.1.20: 'The Airline must ensure that such passengers are provided with assistance while moving in the cabin.'
Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · read 2026-07-29 Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability (opens in a new tab) · read 2026-07-29
Rules 8.1.18: 'The Airline must provide a passenger accompanying a passenger with a disability or reduced mobility with a seat on board the aircraft, which is located next to the seat provided to the person accompanied.' Rules 8.1.20 as published reads: 'passengers with disabilities or reduced mobility are seated in the cabin near the emergency exit so as not to impede the rapid evacuation of passengers' — wording that appears to be a translation artefact and should be checked with the airline. No movable-armrest policy is published.
Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability (opens in a new tab) · read 2026-07-29
Fleet detail. No hold-door aperture, hold volume or maximum wheelchair size is published. What SkyUp publishes instead is a refusal power tied to aircraft size: Rules 8.1.2 permits refusal of a booking or of boarding 'if the size of the aircraft or its doors makes it impossible to board the aircraft or transport a passenger with a disability or reduced mobility', and the Inclusive travel page repeats it. The general checked-baggage ceiling is 32 kg and 190×75×65 cm per piece, but that is a baggage rule, not a stated mobility-aid limit.
Worth knowing
SkyUp publishes a real wheelchair policy, but it is scattered across three pages whose accordions only render client-side (the Nuxt _payload.json for each page was used to read them). Headline: manual chair accepted without special restrictions, carried free in the hold, collected at the aircraft steps and returned after landing; up to two mobility devices per passenger on 48 hours' notice; powered chairs need the airline's approval; no watt-hour limit is published for any wheelchair battery. Three things a human should re-check. (1) A direct contradiction: the Baggage page allows 'a folding wheelchair' into the cabin as auxiliary equipment while the Inclusive travel page says the wheelchair travels 'exclusively in the luggage compartment'. (2) Rules 8.1.20 as published says PRMs 'are seated in the cabin near the emergency exit so as not to impede the rapid evacuation' — the opposite of normal practice and of the Ukrainian Aviation Rules it paraphrases; likely a translation error. (3) Corporate structure: the record is for SkyUp Airlines LLC (Ukraine), but with Ukrainian airspace closed the flying is done by SkyUp MT Limited (Malta) and SKY UP NISTRU S.R.L. (Moldova) on a Chisinau-centred network, plus ACMI work for other carriers; the Kyiv office notes that 'due to martial law the access to the office for visitors is limited'. On an ACMI/wet-lease sector the contracting airline's policy, not this one, is what a traveller will meet.
Sources
Every figure above traces to one of these.
- s1 Inclusive travel — Passengers with disabilities; Wheelchair transportation (opens in a new tab) · official · read 2026-07-29
- s2 Baggage — carry-on baggage for passengers with reduced mobility; checked baggage limits (opens in a new tab) · official · read 2026-07-29
- s3 Aviation security — dangerous goods table, 'Mobility Aids' rows (opens in a new tab) · official · read 2026-07-29
- s4 Rules of Air Transportation and Conduct Onboard — s.8.1 passengers with disabilities, s.26 liability (opens in a new tab) · official · read 2026-07-29
- s5 Contacts — offices, national support numbers and support e-mail (opens in a new tab) · official · read 2026-07-29
- s6 Portable electronic devices — lithium battery watt-hour table (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 6 official sources · 15 contacts · 61% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.