wheelair

All airlines Asia Pacific

Scoot

IATA TR ICAO TGW Singapore · www.flyscoot.com (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 48 h notice.

Advance notice
48hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
Not published
Cost to carry
Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

No special-assistance email address is published; Scoot routes everything through the per-country Call Centre hotlines or the online customer service form. Scoot cannot arrange assistance on partner-operated sectors of a Scoot itinerary — you must call that partner airline yourself.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

"Airline approval is required for all battery powered wheelchair/assistive devices" and you must contact the Scoot Call Centre at least 48 hours before the flight. Approval is therefore case-by-case; lithium batteries without UN38.3 certification are refused outright.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Conditional

Accepted only with Scoot's clearance: "Airline approval is required for all battery powered wheelchair/assistive devices" — contact the Scoot Call Centre at least 48 hours before departure. The battery "must meet all test requirements specified in the UN Manual of Tests and Criteria, Part III, subsection 38.3"; "lithium batteries for mobility aids without UN38.3 certification will not be accepted for carriage" and proof is required at check-in. Removed and spare batteries: max 300 Wh (single-battery aid) or 160 Wh each (2-battery aid).

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
Not published

Not published. Scoot's watt-hour figures are given only for removed and spare batteries; no cap is stated for a battery that stays installed in the chair.

Watt-hour cap — battery removed into the cabin
300 Wh

"Removed Battery(ies) must not exceed 300Wh for a single-battery powered mobility aid or 160Wh each for a 2-battery powered mobility aid." The removed battery must be protected from damage, e.g. in a protective pouch/bag. NOTE: the lithium row says the removed battery is "carried as cabin baggage", while the general "Removable battery" list on the same page says it "must be checked in" — Scoot contradicts itself.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
300 Wh

"Spare Battery(ies) must not exceed 300Wh for a single-battery powered mobility aid or 160Wh each for a 2-battery powered mobility aid."

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
Not published

Not published. Scoot caps the watt-hours of a spare mobility-aid battery but never states a maximum number of spares. The dangerous-goods placard's "maximum of 20 spare batteries" and "maximum of 2 power banks" are general portable-electronics limits and do not apply to mobility aids.

Battery must be removed
Conditional

Depends on the design: "Battery(ies) that are securely attached and can be adequately protected from damage, should remain on the mobility aid" with the aid switched off and protected from accidental activation. "Battery(ies) that are unable to be protected from damage, shall be removed." Once removed, the wheelchair "may then be checked-in without restriction".

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Conditional

Accepted only with Scoot's clearance: "Airline approval is required for all battery powered wheelchair/assistive devices", obtained via the Scoot Call Centre at least 48 hours before the flight. Non-spillable wet / dry cell batteries "that are securely attached and can be adequately protected from damage, should remain on the mobility aid"; terminals must be protected from short circuit, e.g. by being enclosed within a battery container, and a removed battery must be in strong rigid packaging and protected from damage.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
Conditional

Accepted only with Scoot's clearance: "Airline approval is required for all battery powered wheelchair/assistive devices", obtained via the Scoot Call Centre at least 48 hours before the flight. Spillable wet batteries "that are securely attached and can be adequately protected from damage, should remain on the mobility aid"; terminals must be protected from short circuit, e.g. by being enclosed within a battery container, and a removed battery must be in strong rigid packaging surrounded by compatible absorbent material.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Yes

"The battery terminals must be protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals)" and "the wheelchair/mobility aid must be switched off and protected from accidental activation". For non-spillable and spillable batteries the terminals may instead be enclosed within a battery container.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Yes

"Proof that the batteries meet the requirements is required at check-in" — i.e. evidence of UN38.3 certification for the lithium battery. Separately, some medical conditions require a Medical Information Form (MEDIF) submitted 5 working days before departure.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Size limit for a powered chairAirline’s stated maximum wheelchair size
116 cm high

"Maximum height of wheelchair is 116CM for A320", printed in the header of Scoot's mobility-aid battery requirements table. No width/length figure and no 787 figure are published.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair
Not published

No weight limit specific to powered wheelchairs is published. CoC 6.4(e) is a general clause reserving the right not to accept any individual checked item over 32 kg.

Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
No

Same as a manual chair: the wheelchair is checked in at departure and "returned to you at the baggage claim belt upon arrival" / "delivered to you at the arrival baggage belt" (CoC 3.5c). No aircraft-door return is offered.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29  Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

Scoot may be assigned a remote bay where level-entry boarding and deplaning are not available.

Manual wheelchairs

Manual chairs accepted
Yes

Wheelchairs are accepted as checked baggage and are listed in CoC 6.3(e) as a special item that "do[es] not constitute part of the Checked Baggage allowance". If you need assistance to and from the aircraft you must check your own wheelchair in at departure; you may not use it inside the departure/arrival immigration areas.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29  Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
No

CoC 6.3(e): special items including a wheelchair "may not be carried on board as part of Cabin Baggage". The special-assistance page allows only crutches, canes and collapsible walkers in the cabin (overhead bin, under the seat in front, or approved stowage); non-collapsible walkers must be checked.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29  Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

Not published — wheelchairs may not be carried in the cabin at all (CoC 6.3e), so there is no in-cabin stowage envelope.

Size limit for a checked manual chairAirline’s stated maximum wheelchair size
116 cm high

"Maximum height of wheelchair is 116CM for A320." It is the only wheelchair size figure Scoot publishes, but it is printed in the header of the mobility-aid battery-requirements table rather than in a manual-chair section, so applying it to a non-powered chair follows the wording ("wheelchair") and not an explicit Scoot statement. No width or length is given, and no figure is published for the 787 fleet.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair
Not published

No weight limit specific to mobility aids is published. CoC 6.4(e) reserves the right not to accept any individual checked item over 32 kg, but that is a general checked-baggage clause, not a stated wheelchair limit.

Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
No

"Your wheelchair will be returned to you at the baggage claim belt upon arrival." CoC 3.5(c) repeats that it is delivered at the arrival baggage belt — not at the aircraft door or jet bridge.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29  Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

Crutches may be permitted as hand carry subject to cabin-baggage requirements, security screening and acceptance by local authorities (CoC 6.3e).

Booking & cost

Advance notice requiredhours before scheduled departure
48h

Notify Scoot through the Call Centre at the time of booking or at least 48 hours before departure, whichever is earlier, if you have mobility issues affecting boarding, are travelling with your own wheelchair, or are travelling with a battery-powered wheelchair/assistive device. Stretcher requests need 10 days; a MEDIF must be submitted 5 working days ahead.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29  Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

How to request assistance
Call the Scoot Call Centre for your country at booking or at least 48 h before departure; the online customer service form can also be used

"You must notify Scoot through our Call Centre, preferably at the time of booking or at least 48 hours before your departure date - whichever is earlier." Requests may also be submitted on the online customer service form. Failure to notify in time "may result in the service being unavailable at the airport and/or you being denied carriage".

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29  Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

Carriage of the aid is free: "your wheelchair will not count towards your baggage allowance" (CoC 3.5c) and "mobility and other assistive devices do not count toward your carry-on baggage limits". BUT CoC 3.5(d): "you may be charged a fee for the provision of special assistance services", payable at the airport to a third-party provider or to Scoot in advance. Scoot waives its Call Centre booking fee for movement- and vision-impaired guests.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29  Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

Mobility devices carried free
Not published

Not published. Scoot lists "Wheelchair" among the special items carried as checked baggage outside the allowance but never states how many mobility devices a passenger may carry free.

If they damage your chair
Montreal Convention limit — 1,519 SDR (about EUR 1,900) per passenger for checked and unchecked baggage

CoC 13.5(a): liability for loss, damage or delay to baggage "shall be limited to 1,519 SDR (approximately EUR 1,900) for checked and unchecked baggage where the Montreal Convention applies", and 17 SDR/kg checked / 332 SDR unchecked under the Warsaw Convention. Scoot publishes no mobility-aid full-value rule.

Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Not published

Not published. Scoot describes airport wheelchair and High Lift services but says nothing about an on-board aisle chair on either the A320 or 787 fleet.

Accessible lavatory
Not published

Not published. Scoot states only that guests must be able to "self-medicate, eat and toilet" without crew assistance; no accessible-lavatory information is given for any aircraft type.

Crew help you transfer
Conditional

Plain "Wheelchair" service covers the airport to the aerobridge/remote-bay stairs only — "you must be able to walk up the stairs to the aircraft (if required) and make your own way to your seat". "High Lift" adds help onto/off the aircraft and to your seat but is available only at selected destinations: it is NOT available at Hat Yai, Ipoh, Pekanbaru, Langkawi, Subang (Kuala Lumpur), Malacca, Kuantan or Labuan Bajo (Komodo).

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Emergency exit row seats are not available to guests with reduced mobility, visual or hearing impairment; POC/CPAP users also cannot take bulkhead seats

Scoot states "Seats on the emergency exit row will not be available to you" for visually and hearing-impaired guests, and "Bulkhead seats and those on the emergency exit row will not be available to you" for POC/CPAP users. Nothing is published about movable armrests.

Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · read 2026-07-29

Fleet detail. Scoot publishes one aircraft-specific figure only: "Maximum height of wheelchair is 116CM for A320." No hold-door or hold-compartment dimensions are given for the 787 fleet, and remote-bay stands without level-entry boarding may be assigned.

Worth knowing

Scoot is Singapore Airlines' low-cost arm but publishes its own, materially different policy at flyscoot.com; the SIA record does not apply. Three things a power-chair user should know: (1) prior AIRLINE APPROVAL is required for every battery-powered mobility aid, 48 h ahead, by phone; (2) the chair is always taken at check-in and returned on the arrival baggage belt, never at the aircraft door, and you cannot use your own chair inside immigration areas; (3) Conditions of Carriage 3.5(d) allows a fee "for the provision of special assistance services", payable to a third-party provider at the airport or to Scoot in advance — carriage of the aid itself is free, but the assistance may not be. Scoot also imposes an independence test (self-medicate, eat, toilet) and may require an accompanying passenger. High Lift (help onto the aircraft/to your seat) does not exist at Hat Yai, Ipoh, Pekanbaru, Langkawi, Subang, Malacca, Kuantan or Labuan Bajo. CONTRADICTION on the special-assistance page: the lithium row says a removed battery is "carried as cabin baggage", the "Removable battery" list above it says the pouched battery "must be checked in". The special-assistance page is headed "Flights departing from and arriving at non-US airports"; no US/CRO section rendered and Scoot does not serve the USA. help.flyscoot.com FAQ articles are a JavaScript-only Salesforce site and could not be read.

Sources

Every figure above traces to one of these.

  1. s1 Special Assistance (incl. Mobility Assistance battery table) (opens in a new tab) · official · read 2026-07-29
  2. s2 Scoot Conditions of Carriage (effective 20 May 2026) — 3.5 Special Assistance, 6.3 Cabin Baggage, 6.4 Checked Baggage, 13.5 Liability (opens in a new tab) · official · read 2026-07-29
  3. s3 Contact Us — Scoot Call Centre hotlines (opens in a new tab) · official · read 2026-07-29
  4. s4 Dangerous Goods placard (REV 05, dated APR 2026) (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 4 official sources · 22 contacts · 77% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.