All airlines Middle East
Salam Air
Powered chairs need the airline’s prior approval · 72 h notice.
- Advance notice
- 72hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Not published
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneOman — Contact Centre (short code 1210)24 hours, 7 days a week
- PhoneOutside Oman — Contact Centre24 hours, 7 days a week
- EmailDangerous goods approvals — required for every battery-powered wheelchair
SalamAir publishes no dedicated disability or accessibility desk. The only mobility-specific channel is the dangerous-goods approvals mailbox, which every battery-powered wheelchair must go through; everything else routes to the general 24/7 contact centre.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted only with prior SalamAir approval, obtained by emailing dg.approvals@salamair.com at least three working days before the flight — this applies to every battery type (non-spillable, spillable and lithium-ion). Mobility aids with non-removable lithium-ion batteries are refused outright.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
"Mobility aids with non-removable lithium-ion batteries are not accepted on SalamAir flights." A removable lithium-ion battery is accepted with prior approval: it must be removed, placed in a protective pouch and carried in the passenger cabin.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
No installed-battery limit is published because SalamAir refuses mobility aids whose lithium-ion battery cannot be removed; the battery always travels in the cabin.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
"The battery must not exceed 300 Wh. If your mobility aid has two removable batteries, each battery must not exceed 160 Wh." Removed batteries go in protective pouches in the passenger cabin.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
Not published. The lithium mobility-aid section caps the battery(ies) that power the chair but states no separate spare-battery watt-hour limit; the published spare counts cover only non-spillable, NiMH and dry batteries.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
For non-spillable mobility-aid batteries SalamAir permits "a maximum of one spare wet, non-spillable battery, or two spare nickel metal hydride or dry batteries" — at most two under the more generous configuration. No spare count is published for lithium-ion mobility-aid batteries.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
Lithium-ion: yes — the battery must be removed and carried in the cabin, and aids with non-removable lithium batteries are refused. Spillable: only if the aid cannot always be kept upright or does not protect the battery. Non-spillable, NiMH and dry: removal is optional, but removed batteries must travel in strong rigid packaging in the hold.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
Wet non-spillable, nickel-metal-hydride and dry batteries are accepted with prior approval. Non-spillable batteries may not contain free or unabsorbed liquid; if removed, the battery and any spares must travel in strong rigid packaging stowed in the cargo compartment. Measures must be taken to prevent unintentional activation of the aid.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
Allowed with prior approval. The battery should be fitted with spill-resistant vent caps where feasible; if the aid cannot always be loaded, stowed, secured and unloaded upright, or does not adequately protect the battery, the battery must be removed, packed in strong rigid leak-tight packaging with absorbent material, marked "BATTERY, WET, WITH WHEELCHAIR" or "BATTERY, WET, WITH MOBILITY AID" and labelled Corrosive plus Package Orientation; the package travels in the cargo compartment.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
Removed batteries must be "properly packed to prevent short-circuiting or damage"; spillable batteries must be protected against short circuits and secured upright in absorbent material; measures must be taken to prevent unintentional activation of the mobility aid.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
For approval SalamAir requires confirmation of whether the battery is removable or non-removable, a clear picture of the battery, and a close-up picture showing the information printed on the battery. Requests go to dg.approvals@salamair.com.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
Not published for mobility aids.
Not published for mobility aids.
Not published — SalamAir does not say whether a powered chair is returned at the aircraft door or at baggage reclaim.
SalamAir's ban on "vehicles powered by lithium batteries" (hoverboards, e-scooters, mini-segways, balance wheels) is listed under prohibited items and is separate from the mobility-aid section, which does permit wheelchairs.
Manual wheelchairs
Not published. SalamAir's dangerous-goods page covers only battery-powered mobility aids and Special Services covers only airport-provided wheelchairs; the site nowhere states the conditions for carrying a passenger's own manual wheelchair.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29 Special Services — Wheelchair Access (opens in a new tab) · read 2026-07-29
Not published. The cabin baggage allowance is one 5 kg piece of 25 x 33 x 20 cm under the seat, with no stated exemption or stowage space for a folding manual wheelchair.
Baggage Information (opens in a new tab) · read 2026-07-29
No in-cabin wheelchair stowage space is published.
Not published for mobility aids.
Not published for mobility aids.
Not published — SalamAir does not say where a manual wheelchair is returned.
Booking & cost
Every battery-powered wheelchair needs prior SalamAir approval: "please submit your request at least three working days before your flight date" to dg.approvals@salamair.com. Three working days is at least 72 h and can be longer across a weekend. No separate deadline is published for airport wheelchair assistance.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29
"We encourage our passengers to let us know about any special requirements before booking their tickets" (Special Services). Battery-powered mobility aids additionally require written approval from the dangerous-goods team at dg.approvals@salamair.com, submitted at least three working days before the flight.
Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · read 2026-07-29 Special Services — Wheelchair Access (opens in a new tab) · read 2026-07-29 Contact Centre 24/7 (opens in a new tab) · read 2026-07-29
SalamAir does not publish whether a passenger's own wheelchair is carried free or counted against the baggage allowance — the Baggage Information page is silent on mobility aids. Separately, an airport loaner wheelchair is free for passengers with a permanent disability who show a disability identification card; other passengers requesting one at the check-in counter are provided one "with minimal charges".
Special Services — Wheelchair Access (opens in a new tab) · read 2026-07-29 FAQ — Can I get wheelchair assistance? (opens in a new tab) · read 2026-07-29 Baggage Information (opens in a new tab) · read 2026-07-29
Not published on SalamAir's site.
No mobility-aid-specific liability rule is published. The Conditions of Carriage state only that "our liability for damage to Checked Baggage is limited by the Convention" (Montreal/Warsaw), with damage to be reported at the latest within one day of receiving the baggage and a Property Irregularity Report required for any claim.
Conditions of Carriage (opens in a new tab) · read 2026-07-29
On board
Not published — SalamAir does not say whether an on-board aisle chair is carried on its A320-family fleet.
Not published.
Not published. Special Services describes airport wheelchair provision only; no on-board transfer or aisle-chair assistance is described.
Special Services — Wheelchair Access (opens in a new tab) · read 2026-07-29
Not published — no movable-armrest or bulkhead seating policy appears on the site.
Worth knowing
SalamAir's real mobility-aid policy lives on the Dangerous Goods page, not the Special Services page — the latter only covers airport loaner wheelchairs. Two things a wheelchair user must know: every battery-powered wheelchair, of any chemistry, needs written approval from dg.approvals@salamair.com at least three working days before the flight; and a power chair with a non-removable lithium-ion battery will not be carried at all. There is a contradiction on the site between the FAQ ("wheelchair service can be obtained free of charge by all SalamAir passengers with a disability who present the disability identification card") and Special Services ("Other passengers can request wheelchair by the check in counter which will be provided with minimal charges"). The Conditions of Carriage also reserve the right to refuse carriage to "customers who are disabled, have limited mobility or need special help if arrangements to carry them have not been made before check-in". SalamAir publishes nothing about manual wheelchairs, gate delivery, on-board aisle chairs, or free carriage of a passenger's own aid.
Sources
Every figure above traces to one of these.
- s1 Dangerous Goods — section 4, Battery-powered mobility aids (wheelchairs working with battery) (opens in a new tab) · official · read 2026-07-29
- s2 Special Services — Wheelchair Access (opens in a new tab) · official · read 2026-07-29
- s3 FAQ — Can I get wheelchair assistance? (opens in a new tab) · official · read 2026-07-29
- s4 Contact Centre 24/7 (opens in a new tab) · official · read 2026-07-29
- s5 Conditions of Carriage (opens in a new tab) · official · read 2026-07-29
- s6 Baggage Information (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 6 official sources · 3 contacts · 47% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.