All airlines Europe
RusLine
Powered chairs need the airline’s prior approval · carried free · 24 h notice.
- Advance notice
- 24hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneRussia — 24/7 contact centre 8 809 505 46 69, the channel named for arranging PRM carriage (PREMIUM RATE: 64-68 RUB/min incl. VAT, charged while you wait)24 hours, 7 days a week
- PhoneCalls from outside Russia — +7 495 933 23 33 (charged as an international call)24 hours, 7 days a week
- EmailGeneral airline mailbox (no dedicated accessibility address is published)
- EmailClaims department — damaged or lost baggage, including mobility aids
- Online form
There is no accessibility desk, no dedicated e-mail and no TTY/relay: RusLine routes disabled passengers to its general contact centre, and that number (8 809 505 46 69) is a premium-rate line billed at 64-68 RUB per minute including the time you spend on hold. Callers from abroad use +7 495 933 23 33.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted subject to a battery-type restriction and check-in surrender: "Кресла-коляски с электрическим приводом сдаются в багаж на линии регистрации и принимаются к перевозке в соответствии с требованиями IATA DGR." The FAQ warns "ВАЖНО! Коляски с сухой зарядкой аккумуляторной батареи не принимаются к воздушной перевозке" — chairs with a dry-charge battery are refused.
Общие правила перевозки багажа (General baggage rules — wheelchairs, cabin mobility aids, lithium batteries) (opens in a new tab) · read 2026-07-29 Вопросы и ответы — Особенности условий перевозки отдельных категорий пассажиров (FAQ: wheelchair users) (opens in a new tab) · read 2026-07-29
Not published for mobility aids. RusLine says only that powered wheelchairs are "принимаются к перевозке в соответствии с требованиями IATA DGR" and never addresses lithium-powered chairs specifically.
Not published. RusLine states no watt-hour figure for a wheelchair battery; its 100-160 Wh rule is written for spare batteries for portable electronic devices, not mobility aids.
Not published. RusLine does not say whether or when a wheelchair battery must be removed, nor any watt-hour cap for a removed battery.
Not published for wheelchair spares. RusLine's rule that two spare lithium batteries of 100-160 Wh may travel in the cabin only is written for portable electronic devices.
Not published for wheelchair batteries. The two-spare limit RusLine publishes applies to spare batteries for portable electronic devices and is not stated to cover wheelchair batteries.
Not published. RusLine says only that powered chairs are checked at the check-in line and accepted per the IATA DGR; it does not say whether the battery must be removed into the cabin.
Not published, and there is a term to clarify before you fly: RusLine refuses "коляски с сухой зарядкой аккумуляторной батареи" (chairs with a dry-charge battery) without defining it — it may mean dry-charged lead-acid, or be read as dry-cell. Confirm your battery type with the contact centre.
Not published. RusLine gives no rule for spillable wet-cell wheelchair batteries; it refers only to "the requirements of the IATA DGR" and to its own refusal of chairs with a "dry-charge" battery.
Not published for wheelchairs. RusLine's short-circuit protection wording (original packaging or insulated contacts) is written for spare batteries for portable electronic devices.
No document required. The passenger must, however, tell the contact centre the chair's dimensions, weight and battery type when the assistance is arranged.
Not published. No maximum dimensions for a powered wheelchair are stated.
Not published. No weight limit for a powered wheelchair is stated.
One-way only, and not guaranteed: a powered chair must be checked at the check-in line, not at the aircraft, but "получение кресла-коляски по прилёту, как правило, осуществляется у трапа, если иное не предусмотрено технологией аэропорта" — it is normally returned at the aircraft steps unless the airport's procedure says otherwise.
Общие правила перевозки багажа (General baggage rules — wheelchairs, cabin mobility aids, lithium batteries) (opens in a new tab) · read 2026-07-29
RusLine repeats the ICAO position that small lithium-powered personal mobility devices (hoverboards, e-scooters and similar) are not recommended for air carriage; that paragraph is separate from its wheelchair rules.
Manual wheelchairs
Carried free above the baggage allowance. "Кресла-коляски (за исключением кресел-колясок с электрическим приводом) сдаются непосредственно перед посадкой на воздушное судно" — a non-powered chair is handed over immediately before boarding, so the passenger keeps it through the terminal.
Общие правила перевозки багажа (General baggage rules — wheelchairs, cabin mobility aids, lithium batteries) (opens in a new tab) · read 2026-07-29
Only if it fits: crutches, a folding wheelchair, support and tactile canes, folding walkers/rollators and packed prostheses may be carried in the cabin in addition to hand baggage "при условии, что их габариты позволяют безопасно разместить указанные предметы на багажной полке либо под сиденьем впереди стоящего пассажирского кресла". No numeric limit is given, and RusLine's fleet is CRJ100/200-class regional jets.
Общие правила перевозки багажа (General baggage rules — wheelchairs, cabin mobility aids, lithium batteries) (opens in a new tab) · read 2026-07-29
No numeric limit published — the only test is whether the item fits safely on the overhead shelf or under the seat in front.
Not published. RusLine asks the passenger to report the chair's dimensions to the contact centre but states no maximum and gives no hold-door figures for its regional-jet fleet.
Not published. RusLine weighs the chair at check-in and asks for its weight when the assistance is arranged, but publishes no maximum.
"Получение кресла-коляски по прилёту, как правило, осуществляется у трапа, если иное не предусмотрено технологией аэропорта" — the chair is normally returned at the aircraft steps on arrival, unless the airport's own procedure provides otherwise, and non-powered chairs are surrendered only immediately before boarding.
Общие правила перевозки багажа (General baggage rules — wheelchairs, cabin mobility aids, lithium batteries) (opens in a new tab) · read 2026-07-29
A companion is compulsory for passengers who are deaf and blind at the same time (DEAF/BLND), for DPNA passengers legally declared incapable, and for disabled children under 12. RusLine uses the IATA WCHR/WCHS/WCHC/WCHP codes and publishes their definitions.
Booking & cost
"Согласовать перевозку пассажиров с ограниченными возможностями можно круглосуточно в контактном центре ... не позднее, чем за 24 часа до вылета рейса" — carriage of a passenger with reduced mobility must be arranged with the 24/7 contact centre no later than 24 hours before departure.
Перевозка отдельных категорий пассажиров — Перевозка пассажиров с ограниченными физическими возможностями (Carriage of PRM passengers) (opens in a new tab) · read 2026-07-29
"...сообщить габариты, вес коляски, тип аккумулятора (при наличии), а также какая требуется помощь. Информация будет внесена в Ваше бронирование" — the details are added to the booking and the assistance is then provided at the departure and arrival airports.
Перевозка отдельных категорий пассажиров — Перевозка пассажиров с ограниченными физическими возможностями (Carriage of PRM passengers) (opens in a new tab) · read 2026-07-29 Вопросы и ответы — Особенности условий перевозки отдельных категорий пассажиров (FAQ: wheelchair users) (opens in a new tab) · read 2026-07-29
"Инвалидные кресла-коляски и иные вспомогательные средства для передвижения ... взвешиваются при регистрации, оформляются багажной биркой и перевозятся бесплатно сверх нормы бесплатного провоза багажа в багажном отсеке." The airport assistance services listed by RusLine are also provided without extra charge, as is a medical oxygen cylinder agreed in advance.
Перевозка отдельных категорий пассажиров — Перевозка пассажиров с ограниченными физическими возможностями (Carriage of PRM passengers) (opens in a new tab) · read 2026-07-29 Общие правила перевозки багажа (General baggage rules — wheelchairs, cabin mobility aids, lithium batteries) (opens in a new tab) · read 2026-07-29 Вопросы и ответы — Особенности условий перевозки отдельных категорий пассажиров (FAQ: wheelchair users) (opens in a new tab) · read 2026-07-29
No number published. RusLine says "wheelchairs and other mobility aids" are weighed, tagged and carried free in the hold in addition to the free baggage allowance, but never says how many devices one passenger may bring.
RusLine publishes no mobility-aid-specific cover. A written pre-claim is compulsory, filed per ticket with the baggage receipt or the commercial act (PIR) and originals of supporting documents, to pretenz@rusline.aero or by post; deadlines are 7 days from receipt of the baggage on international carriage and 6 months on domestic carriage.
Подача претензий (How to file a claim — deadlines and claims mailbox) (opens in a new tab) · read 2026-07-29
On board
Not published as an on-board service. RusLine's list of free airport services includes "помощь при пересадке в бортовое кресло-коляску" (help transferring into the on-board wheelchair), but it never says that an aisle chair is carried on its regional aircraft.
Перевозка отдельных категорий пассажиров — Перевозка пассажиров с ограниченными физическими возможностями (Carriage of PRM passengers) (opens in a new tab) · read 2026-07-29
Not published. RusLine makes no accessible-lavatory claim; its fleet is CRJ100/200-class regional jets.
The airport handling organisation provides, free of charge: boarding and disembarking including by ambulift, "помощь при пересадке в бортовое кресло-коляску", escort to the seat on board with help stowing hand baggage, "помощь при пересадке в пассажирское кресло", and assistance through all checks and at baggage reclaim.
Перевозка отдельных категорий пассажиров — Перевозка пассажиров с ограниченными физическими возможностями (Carriage of PRM passengers) (opens in a new tab) · read 2026-07-29
"При регистрации маломобильному пассажиру и его сопровождающему рекомендуется предоставлять места, расположенные рядом друг с другом в одном ряду и не разделенные проходом ... без взимания дополнительной платы", and where no seat was assigned at booking, "рекомендуется предоставлять места A или D, за исключением мест у аварийных выходов".
Перевозка отдельных категорий пассажиров — Перевозка пассажиров с ограниченными физическими возможностями (Carriage of PRM passengers) (opens in a new tab) · read 2026-07-29
Worth knowing
Read in Russian; RusLine's English site does not carry the PRM pages. Two things a wheelchair user should check before booking. (1) The FAQ refuses "коляски с сухой зарядкой аккумуляторной батареи" — wheelchairs with a 'dry-charge' battery — a term RusLine never defines; it most plausibly means dry-charged lead-acid, but it could be read as dry-cell, so the battery type must be confirmed on the phone. (2) The only channel for arranging assistance is the general contact centre on a premium-rate 8-809 number charged at 64-68 RUB/min including hold time (or +7 495 933 23 33 from abroad); there is no accessibility e-mail address and no relay service. Beyond that RusLine publishes no battery rules of its own for powered wheelchairs at all — the entire policy is "accepted in accordance with the requirements of the IATA DGR" — so no watt-hour figure, removal rule or spare allowance can be quoted from the airline. Positive points: wheelchairs and other mobility aids travel free above the baggage allowance, a non-powered chair is surrendered only at the aircraft steps and normally returned there, and the free airport service list is detailed (ambulift, transfer into the on-board chair, escort to the seat). PRM notice deadline is only 24 hours.
Sources
Every figure above traces to one of these.
- s1 Перевозка отдельных категорий пассажиров — Перевозка пассажиров с ограниченными физическими возможностями (Carriage of PRM passengers) (opens in a new tab) · official · read 2026-07-29
- s2 Общие правила перевозки багажа (General baggage rules — wheelchairs, cabin mobility aids, lithium batteries) (opens in a new tab) · official · read 2026-07-29
- s3 Вопросы и ответы — Особенности условий перевозки отдельных категорий пассажиров (FAQ: wheelchair users) (opens in a new tab) · official · read 2026-07-29
- s4 Контакты (Contact centre numbers and airline e-mail addresses) (opens in a new tab) · official · read 2026-07-29
- s5 Подача претензий (How to file a claim — deadlines and claims mailbox) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 5 official sources · 5 contacts · 36% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.