All airlines Asia Pacific
Nauru Airlines
Powered chairs need the airline’s prior approval · carried free · 72 h notice.
- Advance notice
- 72hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneAustralia (domestic) 1300 369 044 — Reservations call centre; the channel for all mobility and assistance requestsBusiness hours, Monday to Friday
- PhoneNauru (domestic) — printed as 5577000 on the Contact Us pageBusiness hours, Monday to Friday
- PhoneInternational — Reservations; the number Nauru Airlines names for battery-powered mobility devices, dangerous goods and medical clearanceBusiness hours, Monday to Friday
- PhoneAfter-hours emergency assistance — same-day or next-day travel only, outside business hoursOutside business hours
- PhoneNauru — Nauru Airlines local office (the 'local Nauru Airlines office' the Mobility Assistance page tells you to contact)
- EmailReservations — mobility arrangements, medical clearance form, assistance requests
- EmailGeneral enquiries — the address given on the Dangerous Goods page for restricted-item questions
- Online form
- Online form
There is no disability desk, TTY, text relay or WhatsApp channel — every mobility arrangement goes through the general Reservations call centre. nauruairlines.com.au now 301-redirects to nauruair.com, but the airline's e-mail addresses remain on the .com.au domain. At outports the Mobility Assistance page tells you to contact 'your local Nauru Airlines office or Sales Agent'; outside Nauru those are independent travel agencies listed on the Travel Agency Contacts page, not Nauru Airlines staff.
Read it from the source
- Mobility Assistance — size limits, free allowance, boarding and gate delivery (opens in a new tab)
- Special Requests and Assistance — 72-hour notice, medical clearance (opens in a new tab)
- Dangerous Goods — battery-powered mobility devices (opens in a new tab)
- Conditions of Carriage — special assistance and baggage liability (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
"WHEELCHAIRS OR OTHER BATTERY POWERED MOBILITY DEVICES: These are permitted as checked-in baggage. You must contact Nauru Airlines Call Centre on +61 7 3229 6455 for specific details." Material conditions: every electric wheelchair, including power-assist chairs, "must travel in the upright position (folded or unfolded) in the free wheel mode"; it must fit the published 737-300 size limits adjusted or disassembled; and the handling terms are settled case by case on that call.
Dangerous Goods — wheelchairs or other battery powered mobility devices (opens in a new tab) · read 2026-07-29 Mobility Assistance (opens in a new tab) · read 2026-07-29
Not addressed, and it is a real gap. The battery types Nauru Airlines asks about at booking are only "gel cell (dry), wet non-spillable or wet spillable", and the Dangerous Goods page permits "wheelchairs or other battery powered mobility devices" without naming lithium. The lithium rules it does publish cover consumer electronics and beacons, not mobility aids. A lithium-ion chair user must call +61 7 3229 6455 before booking.
Not published. Nauru Airlines states no watt-hour cap for a wheelchair battery that stays installed in the chair.
Not published. Nauru Airlines does not describe removing a wheelchair battery into the cabin at all, and states no watt-hour cap for one.
Not published for mobility aids. The 100–160 Wh spare figure on the Dangerous Goods page is expressly for "consumer electronic devices", and the 101 Wh threshold in the same page's beacon section concerns EPIRBs and personal locator beacons — neither may be read as a wheelchair spare limit.
Not published for mobility aids. The "maximum of two" figure on the Dangerous Goods page is the consumer-electronics rule for spare lithium batteries rated over 100 Wh but not exceeding 160 Wh in carry-on baggage, and must not be imported into the wheelchair case.
Not published. Nauru Airlines requires electric wheelchairs to travel upright in free wheel mode but never says the battery must be removed; it only warns that ground staff may ask you to supervise disconnecting and reconnecting it.
Gel cell (dry) and wet non-spillable are two of the three battery types named in the declaration required at booking, and battery-powered mobility devices are permitted as checked baggage. No type-specific handling rule is published; the Dangerous Goods page routes you to the Call Centre on +61 7 3229 6455 "for specific details".
Mobility Assistance (opens in a new tab) · read 2026-07-29 Dangerous Goods — wheelchairs or other battery powered mobility devices (opens in a new tab) · read 2026-07-29
Wet spillable is one of three battery types Nauru Airlines asks you to declare at booking ("gel cell (dry), wet non-spillable or wet spillable battery"), and battery-powered mobility devices are permitted as checked baggage — but no spillable-specific packing, upright-loading, removal or leak-proof-container rule is published anywhere. You "must contact Nauru Airlines Call Centre on +61 7 3229 6455 for specific details" before you can rely on carriage.
Mobility Assistance (opens in a new tab) · read 2026-07-29 Dangerous Goods — wheelchairs or other battery powered mobility devices (opens in a new tab) · read 2026-07-29
"Where assistance is required, Airport Ground staff may ask you to explain, instruct and supervise the assembling, or disassembling of your Mobility Aid(s). This may include disconnection and connection of the battery." You are responsible for assembling and disassembling the aid where you are able to. The terminal-taping requirements on the Dangerous Goods page apply to heat-producing articles and spare consumer batteries, not to wheelchairs.
Mobility Assistance (opens in a new tab) · read 2026-07-29 Dangerous Goods — wheelchairs or other battery powered mobility devices (opens in a new tab) · read 2026-07-29
No battery spec sheet, MSDS, UN 38.3 evidence or manufacturer label requirement is published. The only manufacturer evidence Nauru Airlines asks for concerns a manual chair carried on its side, not a battery.
The same published acceptance size, measured adjusted or disassembled — Boeing 737-300: width 100 cm, height 84 cm, length 125 cm. No figures are published for the 737-700 or 737-800 in the passenger fleet. The chair must also fit these limits while standing upright in free wheel mode.
Mobility Assistance (opens in a new tab) · read 2026-07-29 Our Fleet (opens in a new tab) · read 2026-07-29
No cap is published for a compliant electric chair. The 32 kg per-piece limit expressly does not apply to "Mobility Equipment which can travel in the upright position in the free wheel mode", which is exactly how Nauru Airlines requires all electric wheelchairs to travel; only items "above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight at standard freight rates". No upper figure is stated either way.
The aid may be surrendered at check-in or at the departure gate, and "you may choose to have your mobility aid delivered to you at the gate lounge upon arrival or you may collect it from the baggage collection area".
Mobility Assistance (opens in a new tab) · read 2026-07-29
"In accordance with manufacturer recommendations and to reduce any risk of damage to your mobility aid, all electric wheelchairs, including power assist wheelchairs, must travel in the upright position (folded or unfolded) in the free wheel mode." Self-balancing boards (hoverboards) and any recalled power bank or battery-powered device are banned outright from both cabin and hold, but those are separate categories from mobility aids.
Manual wheelchairs
Manual wheelchairs are carried free as checked Mobility Equipment. "All manual wheelchairs must fit within the size restrictions in the upright position (folded or unfolded)." A chair that fits the size limits but not upright "can only be carried if it weighs less than 32 Kgs and the manufacturer has confirmed that the wheelchair can be stored and transported on its side".
Mobility Assistance (opens in a new tab) · read 2026-07-29
"Passengers may not take their own mobility aids into the aircraft cabin." Walking canes and crutches may be carried on board and stowed in an overhead locker, and a collapsible walking frame may be stowed in the cabin if crew can do so safely; "For safety reasons, non-collapsible walking frames are not permitted in the aircraft cabin."
Mobility Assistance (opens in a new tab) · read 2026-07-29
No in-cabin wheelchair stowage exists — passengers may not take their own mobility aid into the cabin — so Nauru Airlines publishes no cabin stowage dimensions.
Nauru Airlines' published mobility-aid acceptance size, measured with the aid adjusted or disassembled — Boeing 737-300: width 100 cm, height 84 cm, length 125 cm. That is the only row in the table, although the passenger fleet also has a 737-700 and a 737-800. "If your mobility aid does not fit within these allowable dimensions (after being adjusted or disassembled), you may wish to travel with an alternative mobility aid."
Mobility Assistance (opens in a new tab) · read 2026-07-29 Our Fleet (opens in a new tab) · read 2026-07-29
"each piece must not exceed 32kg, except Mobility Equipment which can travel in the upright position in the free wheel mode." So 32 kg binds a chair that cannot travel upright — and such a chair is carried only if the manufacturer has confirmed it may be transported on its side. Above 32 kg and unable to travel upright it "must be carried as freight at standard freight rates".
Mobility Assistance (opens in a new tab) · read 2026-07-29
"You may surrender your mobility aid at check-in or at the departure gate... You may choose to have your mobility aid delivered to you at the gate lounge upon arrival or you may collect it from the baggage collection area." On a connecting itinerary "we may request for your transit time to be extended in order to facilitate the transfer of your mobility aid".
Mobility Assistance (opens in a new tab) · read 2026-07-29
Medical assistance items (crutches, wheelchairs etc) are expressly exempt from the carry-on baggage dimension rule on the Baggage page. If your aid needs adjusting or breaking down you are responsible for doing it where you are able to, and ground staff may ask you to explain, instruct and supervise the process.
Booking & cost
"Nauru Airlines is able to assist with special needs or reduced mobility and we ask that you notify us 72 hours prior to travel of any special needs or assistance which may be required." Seat requests also need 72 hours. Where medical clearance applies the doctor completes the Medical Clearance Form "up to 72 hours before travel" — although the FAQ page states 48 hours for a medical certificate.
Special Requests and Assistance (opens in a new tab) · read 2026-07-29 FAQs (after-hours assistance number, medical certificate deadline) (opens in a new tab) · read 2026-07-29
At booking Nauru Airlines wants: the type of mobility aid (electric or non-electric); if electric, the battery type (gel cell (dry), wet non-spillable or wet spillable); whether it is collapsible; its dimensions in adjusted or disassembled state and its weight; whether medical assistance is needed; and whether you travel alone or with an escort or carer. For a battery-powered device you "must contact Nauru Airlines Call Centre on +61 7 3229 6455 for specific details".
Mobility Assistance (opens in a new tab) · read 2026-07-29 Dangerous Goods — wheelchairs or other battery powered mobility devices (opens in a new tab) · read 2026-07-29
"two (2) pieces of Mobility Equipment per person will be carried free of charge as checked baggage in addition to your other checked baggage." A third or later piece counts against the ordinary checked allowance and excess charges apply; equipment over 32 kg that cannot travel upright in free wheel mode "must be carried as freight at standard freight rates".
Mobility Assistance (opens in a new tab) · read 2026-07-29
Two pieces of Mobility Equipment per person free of charge, in addition to the checked baggage allowance. Mobility Equipment covers Mobility Aids (day or sports wheelchairs, electric wheelchairs, electric scooters) and Assistive Devices (walking frames, hoists, shower chairs, commodes). "the equipment must be for your own use".
Mobility Assistance (opens in a new tab) · read 2026-07-29
"whilst all reasonable care will be taken, you remain responsible for obtaining insurance in relation to the carriage of your mobility aid." Conditions of Carriage §17.5 caps checked-baggage liability at "1,288 SDRs (about A$2,640)" where the Montreal Convention applies (A$3,000 where no Convention applies) and excludes "small or non-significant damage" including "scratches, dents and minor cuts" and "broken wheels or feet" — categories that matter enormously on a wheelchair. No mobility-aid-specific liability rule exists.
Mobility Assistance (opens in a new tab) · read 2026-07-29 Conditions of Carriage (§8.1 special assistance, §10.2 refusal of carriage, §17.5 baggage liability) (opens in a new tab) · read 2026-07-29
On board
"Onboard wheelchairs are not available on Nauru Airlines."
Mobility Assistance (opens in a new tab) · read 2026-07-29
Not published. With no aisle chair carried, Nauru Airlines says only that where you are not travelling with an escort or carer "cabin crew can assist you to walk to and from the door of the aircraft toilet", and that "Due to Occupational Health and Safety requirements, crew will not be able to lift you."
"Nauru Airlines staff will provide assistance to passengers with mobility limitations, where required, including transferring passengers to and from their mobility aids and the aircraft seat." Two published limits: at Australian terminals "Nauru Airlines contracted staff are unable to provide passenger transfer assistance to and from vehicles", and cabin crew will not lift you on board.
Mobility Assistance (opens in a new tab) · read 2026-07-29
No accessible-seating, movable-armrest, bulkhead or exit-row policy is published. Pre-reserved seat selection exists only on Flexi Saver and Business Class fares, on request no later than 72 hours before departure, and "specific seating preferences cannot be guaranteed".
Fleet detail. Mobility-aid acceptance limits are published for the Boeing 737-300 only (100 cm wide x 84 cm high x 125 cm long, adjusted or disassembled, standing upright in free wheel mode). The published passenger fleet is two 737-300s (VH-PNI, VH-XNU), one 737-700 (VH-INU) and one 737-800 (VH-AN2); no figures are given for the -700 or -800, so the -300 row is the only constraint a traveller can rely on.
Worth knowing
Unusually detailed mobility content for a small Pacific carrier: explicit acceptance dimensions, two free pieces of Mobility Equipment, gate delivery, and staff transfer to and from the aircraft seat. The hard limits to plan around are (a) the chair must fit 100 x 84 x 125 cm adjusted/disassembled and, if electric, travel upright in free wheel mode; (b) no on-board aisle wheelchair on any flight and crew will not lift you; (c) lithium-ion batteries are simply not addressed — the booking questionnaire offers only gel cell (dry), wet non-spillable or wet spillable — so ring +61 7 3229 6455 before booking. Passengers needing mobility assistance must be at the airport a minimum of 2 hours before departure, plus an extra 30 minutes at overseas ports; check-in closes 1 h before departure at Brisbane, Nauru, Palau, Kiritimati, Nadi and Suva and 1 h 30 min at Tarawa, Majuro and Pohnpei. Nothing is published about ground equipment at any station — no mention of aerobridges, ambulifts or high-lift devices, and no station or route where a wheelchair passenger cannot be carried — so the station-by-station question must be put to Reservations directly. Conditions of Carriage §8.1 makes carriage of a passenger needing special assistance conditional on the airline having agreed to provide it, and §10.2.6 permits refusal where prior arrangements were not made, so the 72-hour notice is not merely advisory. Nauru Airlines also operates Tarawa–Kiritimati for Air Kiribati and flies charter/ACMI services; the policy above is what it publishes for its own scheduled services.
Sources
Every figure above traces to one of these.
- s1 Mobility Assistance (opens in a new tab) · official · read 2026-07-29
- s2 Special Requests and Assistance (opens in a new tab) · official · read 2026-07-29
- s3 Dangerous Goods — wheelchairs or other battery powered mobility devices (opens in a new tab) · official · read 2026-07-29
- s4 Conditions of Carriage (§8.1 special assistance, §10.2 refusal of carriage, §17.5 baggage liability) (opens in a new tab) · official · read 2026-07-29
- s5 Contact Us (opens in a new tab) · official · read 2026-07-29
- s6 Baggage (opens in a new tab) · official · read 2026-07-29
- s7 Check-In Times (opens in a new tab) · official · read 2026-07-29
- s8 FAQs (after-hours assistance number, medical certificate deadline) (opens in a new tab) · official · read 2026-07-29
- s9 Our Fleet (opens in a new tab) · official · read 2026-07-29
- s10 On Board (opens in a new tab) · official · read 2026-07-29
- s11 Travel Agency Contacts (Nauru Airlines Nauru office and Central Pacific sales agents) (opens in a new tab) · official · read 2026-07-29
- s12 Customer Feedback form (compliment / complaint / suggestion) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 12 official sources · 9 contacts · 61% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.