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Mavi Gök Airlines (MGA)
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Wet-lease / ACMI operator. Mavi Gök Airlines (MGA) usually flies aircraft and crew on behalf of other airlines. If your ticket says another airline, that airline’s wheelchair policy governs your booking — but the aircraft’s physical hold limits are this operator’s.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneTürkiye (domestic) 0 850 777 2 777 — MGA call centre24/7, Turkish and English
- PhoneInternational — MGA call centre24/7, Turkish and English
- EmailCustomer service — the address MGA names for wheelchair-service requests
- EmailBaggage damage, loss and delay claims (PIR reference required)
- Online form
- Online form
MGA’s call centre (0850 777 2 777 in Türkiye, +90 850 777 2 777 from abroad) is staffed 24/7 in Turkish and English and is the only phone channel published; there is no separate disability line or text relay. customer.service@mgaairlines.com is the address MGA itself names for wheelchair-service requests, and the online special-passenger form on the Special Passengers page is the structured route — it uploads the wheelchair type, weight, battery count, battery specification and a photo of the battery label.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Battery wheelchairs must be declared in advance and are cleared case by case: MGA's Wheelchair Application Form requires the wheelchair type, weight, number of batteries, battery specifications and a legible photo of the battery information label at least 48 hours before departure. One whole class is refused outright — see battery.wet_spillable. No watt-hour limit, removal rule or terminal-insulation rule is published for the classes that are accepted.
Special Passengers — disabled passengers and passengers with reduced mobility, WCHR/WCHS/WCHC service levels, 48-hour request, wheelchair request form (opens in a new tab) · read 2026-07-29 Özel Yolcular (Turkish special-passengers page) — "sıvı akü ile çalışan tekerlekli sandalye (WCHBW) … kabul edilmemektedir" (opens in a new tab) · read 2026-07-29
Not published as an acceptance rule. MGA refuses only wet-battery (WCHBW) chairs by name and asks for the battery specification and a photo of the battery label on its form; it publishes no lithium-ion acceptance rule and no watt-hour figure.
Special Passengers — disabled passengers and passengers with reduced mobility, WCHR/WCHS/WCHC service levels, 48-hour request, wheelchair request form (opens in a new tab) · read 2026-07-29 Özel Yolcular (Turkish special-passengers page) — "sıvı akü ile çalışan tekerlekli sandalye (WCHBW) … kabul edilmemektedir" (opens in a new tab) · read 2026-07-29
Not published; ICAO/IATA default applies — see global rules.
Not published; ICAO/IATA default applies — see global rules.
Not published; ICAO/IATA default applies — see global rules.
Not published.
Not published.
Not published as an acceptance rule. MGA's only published battery ruling is the outright refusal of wet/spillable-battery chairs (WCHBW); it says nothing about gel, AGM, sealed lead-acid or dry cells, which have to be declared on the Wheelchair Application Form 48 hours ahead and cleared case by case.
Special Passengers — disabled passengers and passengers with reduced mobility, WCHR/WCHS/WCHC service levels, 48-hour request, wheelchair request form (opens in a new tab) · read 2026-07-29 Özel Yolcular (Turkish special-passengers page) — "sıvı akü ile çalışan tekerlekli sandalye (WCHBW) … kabul edilmemektedir" (opens in a new tab) · read 2026-07-29
REFUSED. "Due to safety rules, wheelchairs that work with liquid batteries (WCHBW) are not accepted on our flights because they contain liquid batteries." The Turkish page carries the same rule: "Uçuşlarımızda emniyet kuralları gereği sıvı akü ile çalışan tekerlekli sandalye (WCHBW) akıcı batarya içermesi sebebi ile kabul edilmemektedir." The sentence sits on the Wheelchair Application Form and applies to all MGA flights.
Special Passengers — disabled passengers and passengers with reduced mobility, WCHR/WCHS/WCHC service levels, 48-hour request, wheelchair request form (opens in a new tab) · read 2026-07-29 Özel Yolcular (Turkish special-passengers page) — "sıvı akü ile çalışan tekerlekli sandalye (WCHBW) … kabul edilmemektedir" (opens in a new tab) · read 2026-07-29
Not published.
MGA’s online special-passenger request form has mandatory fields for “Wheelchair Type”, “Service Level”, “Wheelchair Weight”, “Number of Batteries”, “Battery Specifications” and “Add Legible Photo of Battery Information”.
Not published.
Not published.
Not published.
The one hard rule MGA publishes about powered chairs is the refusal of wet/spillable-battery chairs (WCHBW). Everything else — watt-hours, removal, terminal insulation, spares — is unpublished and decided on the Wheelchair Application Form, which must be submitted at least 48 hours before departure with a legible photo of the battery label.
Manual wheelchairs
MGA operates a Wheelchair Application Form that collects the passenger's own "Wheelchair Type", "Wheelchair Weight", "Number of Batteries" and battery specification, and the ONLY chair it publishes a refusal for is the wet-battery type (see battery.wet_spillable). It also states that "our passengers, who can only move with a wheelchair, can travel without an accompanying person and a doctor's report", and prices WCHR/WCHS/WCHC at FREE in its fee table. No maximum size or weight is published.
Special Passengers — disabled passengers and passengers with reduced mobility, WCHR/WCHS/WCHC service levels, 48-hour request, wheelchair request form (opens in a new tab) · read 2026-07-29 Excess Baggage & Seat Fees — PRM fee table (WCHR / WCHS / WCHC / BLIND / DEAF / MUTE / GUIDE DOG and Walking Stick all FREE) (opens in a new tab) · read 2026-07-29 Özel Yolcular (Turkish special-passengers page) — "sıvı akü ile çalışan tekerlekli sandalye (WCHBW) … kabul edilmemektedir" (opens in a new tab) · read 2026-07-29
Not published for a folding wheelchair. MGA does list "Clutches (A pair)" among the personal items carried in the cabin free of the 8 kg hand-baggage allowance — the Turkish original reads "Koltuk Değnekleri (1 Çift)", i.e. ONE PAIR OF CRUTCHES, mistranslated on the English page — together with "Insulin Pen, Special Food or other prosthetic devices (the item might be needed during flight)". It says nothing about stowing a wheelchair in the cabin.
Standard / Free Baggage — cabin allowance plus free personal items (a pair of crutches; prosthetic devices needed in flight) (opens in a new tab) · read 2026-07-29 Standart / Ücretsiz Bagaj (Turkish) — "Koltuk Değnekleri (1 Çift)" listed as a free cabin personal item (opens in a new tab) · read 2026-07-29
Not published.
Not published — MGA states no maximum wheelchair size.
Not published — MGA asks for the wheelchair weight on its request form but states no limit.
Not published as a chair-return service. MGA describes the airport assistance instead: WCHR and WCHS bring the passenger to the aircraft / aircraft door and collect them there on arrival, WCHC to and from the seat.
Free cabin personal items relevant to a mobility-impaired passenger, carried in addition to the 8 kg / 55 x 40 x 20 cm hand-baggage allowance: one pair of crutches (English page mistranslates the Turkish "Koltuk Değnekleri" as "Clutches"), and an insulin pen, special food or other prosthetic devices needed during the flight (up to 90 cm). A walking stick is carried free per the fee table.
Booking & cost
“Please make sure to add the wheelchair service request to your booking at least 48 hours before departure. This will enable us to ensure that your needs will be met in the best possible way.”
“All of our passengers can benefit from the special wheelchair service that we offer at the airport free of charge. Either during booking or after the booking or contact us customer.service@mgaairlines.com about your request.” The form on the same page asks for the wheelchair type, service level, weight, number of batteries, battery specifications and a legible photo of the battery information.
MGA's Excess Baggage & Seat Fees table has a PRM block in which every row is priced FREE at both the airport counter and the UK counter: WCHC, WCHS, WCHR, BLIND, DEAF, MUTE and GUIDE DOG; under OTHERS, "Walking Stick — FREE". ("Nordic Walking Poles (up to 20 kg)" are 25 €, and a "Scooter (up to 20 kg)" 35 € — but that scooter sits in the SPORTS EQUIPMENT block.) A passenger's own wheelchair appears nowhere in the fee table as a chargeable item, and the Special Passengers page adds that the airport wheelchair service is provided "free of charge".
Excess Baggage & Seat Fees — PRM fee table (WCHR / WCHS / WCHC / BLIND / DEAF / MUTE / GUIDE DOG and Walking Stick all FREE) (opens in a new tab) · read 2026-07-29 Special Passengers — disabled passengers and passengers with reduced mobility, WCHR/WCHS/WCHC service levels, 48-hour request, wheelchair request form (opens in a new tab) · read 2026-07-29
Not published.
"Your claims will not be accepted without PIR." Damage claims must reach lostfound@mga.aero within 7 days of the disruption and delay claims within 21 days of delivery, "in accordance with international agreements". MGA states it is NOT responsible for "minor damages, scratches, scuffs, dents, dirt and stains", for "electronic devices placed in the baggage without protection", or for items missing from baggage. No mobility-aid exception and no full-value rule is published.
Lost and Found Procedures — Baggage Irregularity Report (PIR), 7-day damage deadline, 21-day delay deadline, exclusions (opens in a new tab) · read 2026-07-29
On board
Not published — MGA does not say whether an on-board aisle chair is carried.
Not published.
“Service Level 3 (WCHC): For passengers who cannot walk without assistance, this service will bring them to their seat in the cabin and pick them up from there at the arrival destination.” Levels 1 (WCHR) and 2 (WCHS) stop at the aircraft and the aircraft door respectively.
Not published — MGA gives no movable-armrest, bulkhead or exit-row seating rule for passengers with reduced mobility.
Fleet detail. MGA's own Fleet page lists Boeing 777-300ER (1), 737-900ER (1) and 737-800 aircraft and publishes wingspan, length, speed and range only — no hold-door aperture, no hold dimensions and no maximum mobility-aid size. Note also that MGA flies wet-lease and charter, so the aircraft actually operating a given flight may be configured to the contracting airline's standard.
Worth knowing
Charter and wet-lease operator: MGA (Mavi Gök Havacılık A.Ş., Antalya, part of the Anex Tour group) sells its capacity through tour operators — its own site offers Charter Service, Wet Lease and Technic, with Anex Tour, Neckermann, Bucher and Öger listed as partners. On a wet-lease flight the CONTRACTING airline's policy applies; the policy captured here is MGA's own, for flights it markets as MGA. HEADLINE FOR A POWERED-CHAIR USER: MGA refuses wet-battery wheelchairs outright — "Due to safety rules, wheelchairs that work with liquid batteries (WCHBW) are not accepted on our flights because they contain liquid batteries" (Turkish: "sıvı akü ile çalışan tekerlekli sandalye (WCHBW) akıcı batarya içermesi sebebi ile kabul edilmemektedir"). This sentence sits inside the Wheelchair Application Form on the Special Passengers page and is easy to miss; an earlier pass did. Every other chair must be declared 48 hours ahead on that form with its type, weight, battery count, battery specification and a legible photo of the battery label, and is cleared case by case. WHAT IS PRICED: the Excess Baggage & Seat Fees table has a PRM block in which WCHC, WCHS, WCHR, BLIND, DEAF, MUTE and GUIDE DOG are all FREE, and a Walking Stick is FREE; a passenger's own wheelchair is not listed as chargeable anywhere in that table. Beware two neighbouring rows that are NOT mobility aids: "Scooter (up to 20 kg) 35 €" is a kick scooter under SPORTS EQUIPMENT and "Nordic Walking Poles 25 €" sits under OTHERS. CABIN: a pair of crutches and prosthetic devices needed in flight travel free on top of the 8 kg hand-baggage allowance. The English Standard/Free Baggage page mistranslates the Turkish "Koltuk Değnekleri (1 Çift)" (one pair of crutches) as "Clutches (A pair)" and repeats the pushchair's dimensions against it — a human should ask MGA what size limit really applies to crutches. DAMAGE: a PIR must be raised at the arrival airport before leaving the hall, then a written claim to lostfound@mga.aero within 7 days for damage / 21 days for delay. MGA excludes "minor damages, scratches, scuffs, dents, dirt and stains" and "electronic devices placed in the baggage without protection" — a power chair is an unprotected electronic device in the hold, so this exclusion is a live risk. The Excess/Oversize Baggage page also carries a long protective-packaging disclaimer written for baby strollers and refers to "the applicable Conditions of Carriage" — a document that is NOT published anywhere on mga.aero. STILL NOT PUBLISHED: any watt-hour limit, battery-removal or terminal-insulation rule, spare-battery allowance, maximum wheelchair size or weight, gate-delivery promise, on-board aisle chair, accessible lavatory or seating rule. A powered-chair user must clear the chair through customer.service@mgaairlines.com or the form and get the answer in writing. COVERAGE: the site was enumerated from mga.aero/sitemap.xml — 40 distinct pages in each of English, Turkish and German (identical structure). All eight Baggage sub-pages were read, as were Special Passengers, Passenger Rights, Check In, FAQ, Help & Contact, Travel Restrictions and the fleet/corporate pages. There is no conditions-of-carriage page and no dangerous-goods page anywhere in the sitemap. The Turkish Special Passengers page carries more detail than the English one on medical-report cases (oxygen concentrators/POC/CPAP/ventilators, casts and splints, pregnancy from week 28) but the same wheelchair rules.
Sources
Every figure above traces to one of these.
- s1 Special Passengers — disabled passengers and passengers with reduced mobility, WCHR/WCHS/WCHC service levels, 48-hour request, wheelchair request form (opens in a new tab) · official · read 2026-07-29
- s2 Help & Contact — 24/7 call centre numbers and contact form (opens in a new tab) · official · read 2026-07-29
- s3 Services — Charter Service (opens in a new tab) · official · read 2026-07-29
- s4 Services — Wet Lease (opens in a new tab) · official · read 2026-07-29
- s5 Baggage — carry-on baggage rules and indemnity form for inadequately packed oversized baggage (opens in a new tab) · official · read 2026-07-29
- s6 Excess Baggage & Seat Fees — PRM fee table (WCHR / WCHS / WCHC / BLIND / DEAF / MUTE / GUIDE DOG and Walking Stick all FREE) (opens in a new tab) · official · read 2026-07-29
- s7 Standard / Free Baggage — cabin allowance plus free personal items (a pair of crutches; prosthetic devices needed in flight) (opens in a new tab) · official · read 2026-07-29
- s8 Lost and Found Procedures — Baggage Irregularity Report (PIR), 7-day damage deadline, 21-day delay deadline, exclusions (opens in a new tab) · official · read 2026-07-29
- s9 Özel Yolcular (Turkish special-passengers page) — "sıvı akü ile çalışan tekerlekli sandalye (WCHBW) … kabul edilmemektedir" (opens in a new tab) · official · read 2026-07-29
- s10 Standart / Ücretsiz Bagaj (Turkish) — "Koltuk Değnekleri (1 Çift)" listed as a free cabin personal item (opens in a new tab) · official · read 2026-07-29
- s11 Excess or Oversize Baggage — protective-packaging liability disclaimer, refers to "the applicable Conditions of Carriage" (opens in a new tab) · official · read 2026-07-29
- s12 Our Fleet — Boeing 777-300ER, 737-900ER, 737-800 (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 12 official sources · 6 contacts · 33% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.