wheelair

All airlines Asia Pacific

Mandarin Airlines

IATA AE ICAO MDA Chinese Taipei · www.mandarin-airlines.com (opens in a new tab)

Powered chairs need the airline’s prior approval · 48 h notice.

Advance notice
48hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
Not published
Cost to carry
Not published

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

  • Phone
    +886 2 412 8008
    Taiwan — Mandarin Airlines customer service centre (domestic reservations; request wheelchair service here). Local short code 412-8008, from a mobile 02-412-8008
    Weekdays 08:00–18:00; weekends and holidays 08:00–17:00
  • Email
    service@mandarin-airlines.com
    Customer service mailbox — also receives the Electric Wheelchair Confirmation Form
  • Relay / text
    Fax +886 2 2545 1812; the same fax number takes the Electric Wheelchair Confirmation Form
    Taiwan — dedicated fax line for reservations by persons with disabilities (身心障礙人士訂位服務傳真專線)

Mandarin Airlines' international flights are operated in cooperation with China Airlines; its own page directs international baggage questions to China Airlines. The disability channel published is a fax line, not a voice line.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

Accepted only by prior arrangement: '因飛機貨艙大小限制及飛航安全考量，部份型式之電動輪椅禁止攜帶上機' — because of hold size and flight-safety limits, some types of electric wheelchair are barred. Acceptance needs a 48 h assessment, per-flight quantity caps apply (ATR 2, B738 5, A32Q 5), and a chair over the published aircraft dimensions is declined.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29  Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Conditional

'Any lithium battery with power capacity over 160Wh (except for electrical walking assistive devices) is prohibited aboard the plane.' Lithium batteries in 'wheelchairs or other electronic mobility aids' must pass UN Manual of Tests and Criteria Part III §38.3 and 'be allowed by the airline'.

Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
Not published

Not published. The 160 Wh ceiling that applies to other lithium batteries explicitly excludes electrical walking assistive devices, but Mandarin publishes no watt-hour figure for a wheelchair battery on its web pages; the detailed limits sit in the '使用含電池行動輔具之旅客搭機注意事項' PDF, which is a scanned image.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29  Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery removed into the cabin
Not published

Not published.

Watt-hour cap — spare battery
Not published

Not published for mobility aids. The 100–160 Wh / two-piece figures on the site are the general spare-battery and power-bank rule for portable electronics, not a wheelchair spare allowance.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29  Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
Not published

Not published for mobility aids.

Battery must be removed
No

Removal is one of two accepted options: '託運時，請旅客先行將電動輪椅電池拆卸或絕緣，並完善包裝後再辦理託運' — before check-in the passenger must remove OR insulate the battery and package it properly.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Not published

Not published.

Wet / spillable batteries
Not published

Not published for wheelchairs. Mandarin's prohibited-goods list names lead-acid batteries among corrosive substances, but that is a general dangerous-goods entry, not a mobility-aid rule.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Yes

'請旅客先行將電動輪椅電池拆卸或絕緣，並完善包裝後再辦理託運' — the battery must be removed or insulated and properly packaged before it is checked in.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Yes

Complete the 電動輪椅確認書 (Electric Wheelchair Confirmation Form, FMTZ-03-14) before travel, and at the check-in counter present the wheelchair's instruction manual and the factory battery test report (說明書及出廠電池檢驗報告).

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29  Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29  電動輪椅確認書 (Electric Wheelchair Confirmation Form, FMTZ-03-14) (opens in a new tab) · read 2026-07-29

Size limit for a powered chairUsable hold compartment — not a stated chair limit
95 cm long · 45 cm wide · 120 cm high

Cargo-hold measurements, not a stated chair maximum: under 'Size limitation of electric wheelchair on different aircraft type' every row is labelled 'Size of Cargo Door' — ATR 95 cm long × 45 cm wide × 120 cm high; B738 122 cm wide × 89 cm high. Chinese page splits them as 貨艙門尺寸 (door: B738 122×89, A32Q 182×124) and 貨艙大小 (hold: ATR 115×70×120) — different ATR figures; smallest published set used here. Mandarin still declines anything exceeding them.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29  Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair
32 kg

Special checked baggage, which includes electric wheelchairs: 'The weight of such baggage shall not exceed 70 lbs (32 kg). Re-packing is required in case it is over 32kg.'

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29  Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published.

Where a flight is flown on a leased partner aircraft, the partner carrier's electric-wheelchair policy applies instead (如遇其他租賃友航航機之航班，得視友航載運政策辦理電動輪椅收運作業). The Chinese and English pages disagree on the ATR figures.

Manual wheelchairs

Manual chairs accepted
Yes

'旅客所攜帶之輪椅均無法在飛機客艙使用，本公司將以託運方式為您運送' — wheelchairs brought by passengers cannot be used in the cabin and are carried as checked baggage. Free airport wheelchair service (terminal to gate, plus boarding assistance) is provided on request at booking.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
No

'旅客所攜帶之輪椅均無法在飛機客艙使用，本公司將以託運方式為您運送' — a passenger's own wheelchair cannot be used or stowed in the cabin; Mandarin transports every chair as checked baggage in the hold.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

Not applicable/not published: wheelchairs may not be used or stowed in the cabin.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29

Size limit for a checked manual chair
Not published

Not published for manual wheelchairs.

Weight limit for a manual chair
Not published

Not published for manual chairs. The 32 kg single-piece cap is stated for the special-checked-baggage categories (bicycles, surf/windsurf boards, electric wheelchairs), which do not include manual chairs.

Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published.

Pre-boarding is announced for passengers needing special assistance, wheelchair users specifically named. Mandarin does not carry stretcher passengers at all and refuses passenger-supplied medical oxygen cylinders.

Booking & cost

Advance notice requiredhours before scheduled departure
48h

Electric wheelchairs are 'special checked baggage': 'Please make a request to our reservation call center no less than 48 hours prior to flight departure as an assessment in advance is required.' Passengers must also reach the check-in desk 60 minutes before departure with the chair's manual and factory battery test report.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29  Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

How to request assistance
Request wheelchair service when booking; for an electric wheelchair complete the 電動輪椅確認書 (Electric Wheelchair Confirmation Form, FMTZ-03-14) and e-mail service@mandarin-airlines.com or fax +886 2 2545 1812

Free wheelchair service is arranged at booking. For a checked electric wheelchair Mandarin asks passengers to apply at booking or return the Electric Wheelchair Confirmation Form by e-mail or fax; the airline then contacts the passenger to confirm acceptance.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29  Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
Not published

Not published for a passenger's own chair. Mandarin states 'We offer free wheelchair service at all our domestic destinations' — that is the airport loaner/escort service. Nothing says whether the passenger's own wheelchair is carried free of, or counted against, the checked-baggage allowance.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29  Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

Mobility devices carried free
Not published

Not published per passenger. Mandarin instead caps electric wheelchairs per flight by aircraft type: ATR 2, B738 5, A32Q 5.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29

If they damage your chair
Domestic checked baggage compensation capped at NT$1,000/kg; carry-on capped at NT$20,000

General baggage rule, not mobility-aid specific: 'Checked baggage: calculated based on the actual [weight], with a maximum of not more than NT$1,000/kg'; carry-on damage caused by Mandarin's negligence is capped at NT$20,000. International flights are handled under China Airlines' baggage rules.

Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Not published

Not published. Mandarin states that a passenger's own wheelchair cannot be used in the cabin, but says nothing about an on-board aisle chair.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29

Accessible lavatory
Not published

Not published.

Crew help you transfer
Not published

Not published as such. The free wheelchair service is described as '包含機場內至登機門間的輪椅服務以及登機作業之協助' — wheelchair service between the terminal and the boarding gate plus assistance with the boarding process; transfer into the aircraft seat is not addressed.

機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Not published

Not published for disabled passengers; only exit-row eligibility criteria are published.

Fleet detail. Electric-wheelchair acceptance is bounded by hold geometry and per-flight caps by aircraft type (ATR 2, B738 5, A32Q 5). English page: B738 cargo door 122 cm W × 89 cm H; ATR 95 cm L × 45 cm W × 120 cm H. Chinese page: B738 door 122 × 89 cm; A32Q door 182 cm W × 124 cm H; ATR hold 115 cm L × 70 cm W × 120 cm H. The two language versions contradict each other on the ATR.

Worth knowing

Read mainly in Traditional Chinese; an English version of the airport-service page exists and was cross-checked. Mandarin Airlines (華信航空) is China Airlines' domestic/regional subsidiary — its own page says international flights are operated in cooperation with China Airlines and sends international baggage questions to China Airlines, so nothing from China Airlines has been imported here. Two things a human should re-check: (1) the Chinese and English pages publish different ATR electric-wheelchair dimensions (115×70×120 cm hold vs 95×45×120 cm) and the English page omits the A32Q entirely — the smaller English figures are recorded; (2) the detailed battery rules live in a scanned-image PDF ('使用含電池行動輔具之旅客搭機注意事項') that cannot be text-extracted, so no watt-hour ceiling is recorded even though one probably exists there.

Sources

Every figure above traces to one of these.

  1. s1 機場服務 — 特殊需求旅客／輪椅旅客・特殊託運行李（電動輪椅） (opens in a new tab) · official · read 2026-07-29
  2. s2 Airport Passenger Service (English) — Special Checked Baggage / Electric Wheelchair / Lithium batteries / Compensation (opens in a new tab) · official · read 2026-07-29
  3. s3 聯絡我們 — 身心障礙人士訂位服務傳真專線 (opens in a new tab) · official · read 2026-07-29
  4. s4 電動輪椅確認書 (Electric Wheelchair Confirmation Form, FMTZ-03-14) (opens in a new tab) · official · read 2026-07-29
  5. s5 使用含電池行動輔具之旅客搭機注意事項 (Notes for passengers travelling with battery-powered mobility aids, PDF) (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 5 official sources · 3 contacts · 51% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.