wheelair

All airlines Europe

LOT Polish Airlines

IATA LO ICAO LOT Poland · Star Alliance · www.lot.com (opens in a new tab)

Powered wheelchairs accepted · carried free · 48 h notice · 300 Wh installed-battery cap.

Advance notice
48hours before departure
Powered wheelchair
Yes
Lithium, battery installed
300watt-hours maximum
Cost to carry
Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

LOT does not run a separate disability phone line: the 24/7 Contact Center (Polish and English) handles wheelchair, battery and on-board-wheelchair requests. The per-country office list at /help-center/contact/lot-offices is a JavaScript department/country/city picker and returned no local numbers, so only the three head-office lines printed as static text are recorded. cro@lot.pl is LOT's named accessibility/complaints contact. Written accessibility complaints go to: Expert for Accessibility, Polskie Linie Lotnicze LOT, ul. Komitetu Obrony Robotników 43, 02-146 Warszawa; LOT answers within 30 days (60 in complex cases).

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Yes

All four battery families are carried (manual, non-spillable/nickel/dry WCBD, spillable wet WCBW, lithium-ion WCLB/WCLX), free of charge. Conditions: notify 48 h ahead, attach battery documentation to the form, batteries must not be damaged, leaking or swollen, and the nameplate data must be readable — "If you do not provide all the required parameters, we will not be able to take your wheelchair onboard."

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29  Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Yes

WCLB/WCLX: accepted. "If it remains in the wheelchair — under the deck (cargo hold). If it is removed (or spare) — it must be taken into the passenger cabin... in a protective case." Proof the battery passed UN 38.3 is required.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
300 Wh

"A removed or installed battery can have a maximum of 300 Wh." LOT applies the same cap whether the battery stays in the chair or is taken out.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery removed into the cabin
300 Wh

"A removed or installed battery can have a maximum of 300 Wh." A removed battery travels in the cabin in a protective case.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
300 Wh

"It is possible to transport one large battery (up to 300 Wh) or two smaller ones, as long as the total capacity does not exceed 300 Wh (e.g., two 150 Wh batteries or one 160 Wh and one 140 Wh battery are allowed, but two 160 Wh batteries are not)." Note this TOTAL-300 Wh rule is stricter than the usual 2 x 160 Wh allowance.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
2

Non-spillable wet: max 1 spare. Nickel and dry: max 2 spares (both carried in the cargo hold in a strong impermeable package you supply). For lithium-ion LOT gives no count, only the rule that one battery of up to 300 Wh, or two totalling no more than 300 Wh, may be carried — in the cabin, in a protective case.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Battery must be removed
Conditional

Lithium-ion may stay in the chair (then it flies in the hold) or be removed into the cabin. Non-spillable/nickel/dry may stay in the chair. A spillable wet battery may stay only if the chair is transported vertically at all times; otherwise it must be removed and boxed.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Yes

WCBD (non-spillable wet, nickel/NiMH and dry): "They can stay in the wheelchair. If they are removed (or are spare), they must be placed in the cargo hold in a strong, impermeable package provided by you." Protected against short circuits and accidental activation. Proof of the A67 temperature and vibration tests required for non-spillable wet batteries.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
Yes

WCBW: "Always in the cargo hold. They can remain in the wheelchair only if the wheelchair will be charged and transported vertically at all times." If removed you must pack it in a sealed box with absorbent material able to absorb the whole electrolyte; the packaging is supplied by the passenger. Caps must prevent leakage while allowing pressure regulation.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Protect against short circuits (e.g. terminals taped) and against accidental activation; the chair must be prepared so it cannot switch on in flight — key removed, joystick locked

"Secure the wheelchair to prevent activation: the device must be prepared so it cannot turn on during the flight (e.g., key removed, joystick locked)." LOT also undertakes to strap or fasten the chair in the hold so it cannot shift.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Mandatory: UN 38.3 proof for lithium-ion batteries, A67 test proof for non-spillable wet batteries — attach a photo of the nameplate or a technical document to the special assistance form

"If you are reporting the transportation of an electric wheelchair, attaching documents in the form is mandatory." LOT also requires battery type, number of batteries, watt-hours, whether removable, number and capacity of spares, and the chair's weight and folded dimensions. Airport staff will not disassemble the chair to find the data.

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29  Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

Size limit for a powered chairCargo-hold door opening — not a stated chair limit
99 cm wide · 78 cm high

CARGO-DOOR APERTURE, not a chair limit. Smallest door LOT publishes: the Embraer rear cargo door, 99 x 78 cm (38.9 x 30.7 in) width x height. The usual loading door on the Embraers is the front one at 110 x 90 cm (43.3 x 35.4 in). LOT states the figures "refer only to the cargo hold door openings and do not indicate the maximum allowable dimensions". Full table in aircraft_hold_note.

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair
Not published

Not published. LOT collects the chair's weight in advance but states no maximum.

Returned at the aircraft door
Yes

"Due to limited space onboard, during check-in, your wheelchair will be handed over to the airport staff to be placed in the cargo hold. You will receive it back at the destination airport, right after leaving the aircraft."

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29  Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

There is no power socket for medical or mobility devices on LOT flights: "Device power service from the on-board socket is not available on our flights." Bring your device fully charged plus batteries for the whole journey (150% of flight time for oxygen concentrators). LOT also links a PDF, "Wheelchair transportation - requirements" (EN Tabela DGR 2026.1), from the electric-wheelchair FAQ.

Manual wheelchairs

Manual chairs accepted
Yes

Manual wheelchairs and other assistive devices are carried free of charge. "If you are travelling with your own wheelchair, it will be loaded into the luggage hold, but you can use it until you board the aircraft."

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29  Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29  Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
Conditional

Only on flights to/from the USA: "Passengers traveling to/from the USA can bring their equipment on board, but due to baggage restrictions, only one wheelchair can be accepted on board... Only a manual wheelchair (manual-power) that can be fully folded and does not exceed the dimensions of 33 x 91 x 107 cm can be transported on board." Otherwise the chair goes in the hold, free.

Accessibility services on board (opens in a new tab) · read 2026-07-29

In-cabin stowage limitIn-cabin stowage space
33 cm long · 91 cm wide · 107 cm high

USA routes only: one fully foldable manual wheelchair, "does not exceed the dimensions of 33 x 91 x 107 cm", stored in a designated compartment for medical equipment. LOT does not label which figure is length, width or height; the order matches the US 13 x 36 x 42 in closet rule. If it will not fit, LOT carries it free in the hold.

Accessibility services on board (opens in a new tab) · read 2026-07-29

Size limit for a checked manual chair
Not published

Not published as a device limit. LOT publishes only cargo-hold door apertures per aircraft type and states plainly that these "do not indicate the maximum allowable dimensions" — see aircraft_hold_note and electric.max_dimensions.

Weight limit for a manual chair
Not published

Not published. LOT asks for the wheelchair's weight on the special assistance form but states no maximum.

Returned at the aircraft door
Yes

"Due to limited space on board, your wheelchair will be handed over to airport staff at check-in and placed in the luggage hold. You will get it back at the destination airport, just after you leave the plane."

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29  Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29

LOT tells travellers how to measure: height from the ground to the highest point; width at the widest point (wheel hubs or armrests/control panel); length from the front wheels or footrests to the furthest point at the back, folded if the chair folds.

Booking & cost

Advance notice requiredhours before scheduled departure
48h

"Please tell us about your wheelchair transport needs at least 48 hours before the flight." "Inform PLL LOT about the wheelchair and its battery at least 48 hours before the flight. If this is not reported in advance, we cannot guarantee the transport of the equipment onboard." Book assistance no later than 48 h before departure; an on-board wheelchair on narrowbody flights should be requested 5 days ahead and no later than 48 h.

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29  Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29  Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29  Accessibility services on board (opens in a new tab) · read 2026-07-29

How to request assistance
Select assistance when booking, or later in Manage My Booking, the online special assistance form, the 24/7 Contact Center, Messenger or WhatsApp

For an electric wheelchair the special assistance form is the required route because "attaching documents in the form is mandatory" (UN 38.3 for lithium-ion, A67 for non-spillable wet batteries).

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29  Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29  Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

"The transportation of a wheelchair, regardless of its type, is free of charge." "Special assistance is completely free of charge." Free seat allocation and a free on-board wheelchair are also listed.

Help Center: How can I transport an electric wheelchair? (opens in a new tab) · read 2026-07-29  Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29  Accessibility and passenger rights (EU 1107/2006, ACAA, Canada) (opens in a new tab) · read 2026-07-29

Mobility devices carried free
2

"We allow up to two mobility devices to be transported free of charge." LOT's passenger-rights page repeats this as its Annex II duty under Reg. (EC) 1107/2006: "transport of no more than two mobility devices per person with a disability or reduced mobility".

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29  Accessibility and passenger rights (EU 1107/2006, ACAA, Canada) (opens in a new tab) · read 2026-07-29

If they damage your chair
Not published

Not published. LOT states no ACAA full-value rule, no Montreal Convention limit and no mobility-aid damage procedure. What it does publish is the complaint route: EU 1107/2006 complaints to the Passenger Rights Ombudsman of the Polish Civil Aviation Authority (ULC), the US DOT Airline Passengers with Disabilities Bill of Rights and ACAA for US flights, and CTA/Accessible Canada Act obligations plus a LOT Accessibility Plan for Canada.

On board

On-board aisle chair
Yes

"On long-haul flights (with Dreamliner aircraft), we provide onboard wheelchairs... For short- and medium-haul flights, an onboard wheelchair can be provided upon prior request" — contact LOT at least 5 days and no later than 48 h before departure. Free of charge, but "due to operational limitations, the service may be available only upon request and after confirmation by our consultants". On Dreamliners LOT also lends a replacement wheelchair for the journey.

Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · read 2026-07-29  Accessibility services on board (opens in a new tab) · read 2026-07-29

Accessible lavatory
Conditional

"Each aircraft is equipped with toilets that have special handrails. Additionally, on long-haul flights, there is the possibility of enlarging the toilet space for greater comfort." No step-free accessible lavatory is claimed for the narrowbody fleet.

Accessibility services on board (opens in a new tab) · read 2026-07-29

Crew help you transfer
Conditional

WCHC assistance covers being accompanied from the airport to your seat on the aircraft and back. In flight, "cabin crew can assist with getting to and from the toilet, but they are not authorized to lift and carry you from your seat to your wheelchair or to assist you inside the toilet"; assistants at the airport also cannot help in the restroom or with eating. If you need that help you must travel with a companion.

Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · read 2026-07-29  Accessibility services on board (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Free seat allocation tailored to your needs; some seats on every aircraft have liftable armrests; a companion is seated next to you

"In all our aircraft, some seats are equipped with liftable armrests." LOT lists "free assignment of a seat tailored to individual needs" and, under Reg. 1107/2006 Annex II, seating a companion next to the passenger. A seat near the rear toilet is suggested (and added free) for on-board wheelchair users.

Accessibility services on board (opens in a new tab) · read 2026-07-29  Accessibility and passenger rights (EU 1107/2006, ACAA, Canada) (opens in a new tab) · read 2026-07-29

Fleet detail. LOT publishes cargo-hold DOOR apertures per aircraft type (front / rear / bulk, width x height) and warns they "refer only to the cargo hold door openings and do not indicate the maximum allowable dimensions". Embraer (except E195-E2): front 110 x 90 cm (43.3 x 35.4 in), rear 99 x 78 cm (38.9 x 30.7 in), no bulk door. Embraer 195-E2: front 110 x 90 cm, rear 110 x 78 cm. Boeing 737-800 / MAX 8: front 122 x 89 cm (48 x 35 in), rear 122 x 79 cm (48 x 31.1 in). Boeing 787-8/-9 Dreamliner: front and rear 269 x 170 cm (105.9 x 66.9 in), bulk 102 x 114 cm. Boeing 777-200: front and rear 258 x 170 cm (101.9 x 67 in), bulk 84 x 111 cm. LOT asks travellers to call the Contact Center to confirm a specific device will fit.

Worth knowing

LOT is the most explicit of the four on lithium batteries: it states a 300 Wh cap that applies whether the battery is installed or removed, and — unusually strict — caps TWO batteries at 300 Wh in TOTAL, so the common 2 x 160 Wh configuration is expressly refused ("two 160 Wh batteries are not [allowed]"). Documentation is genuinely mandatory: UN 38.3 for lithium-ion, A67 for non-spillable wet, uploaded with the special assistance form, and LOT says the chair will not be carried if the parameters are missing or the nameplate is unreadable. LOT publishes cargo-door apertures only and says so plainly. The site is also published in Polish at lot.com/pl/pl; the English pages were used and appear to be full translations. The per-country office phone list is JavaScript-only, so only the three 24/7 head-office lines could be captured. Worth re-checking with LOT: the in-cabin US wheelchair figure is given as 33 x 91 x 107 cm where the US DOT closet rule (13 x 36 x 42 in) converts to 33 x 91.4 x 106.7 cm — LOT does not label the axes.

Sources

Every figure above traces to one of these.

  1. s1 Carriage of medical equipment — including wheelchairs (with aircraft cargo-door dimensions) (opens in a new tab) · official · read 2026-07-29
  2. s2 Help Center: How can I transport an electric wheelchair? (opens in a new tab) · official · read 2026-07-29
  3. s3 Special assistance (WCHR / WCHS / WCHC) (opens in a new tab) · official · read 2026-07-29
  4. s4 Accessibility services on board (opens in a new tab) · official · read 2026-07-29
  5. s5 Accessibility and passenger rights (EU 1107/2006, ACAA, Canada) (opens in a new tab) · official · read 2026-07-29
  6. s6 LOT offices / Contact Center numbers (opens in a new tab) · official · read 2026-07-29
  7. s7 Get in touch with LOT (Messenger, WhatsApp, forms, phone) (opens in a new tab) · official · read 2026-07-29
  8. s8 Accessible travel (hub) (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 8 official sources · 8 contacts · 89% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.