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Link Airways
Powered chairs need the airline’s prior approval · carried free · 48 h notice · 300 Wh installed-battery cap.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- 300watt-hours maximum
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneAustralia (domestic) 1300 851 269 — Link Airways Call Centre: specific assistance, DPL requests, mobility equipment, medical clearanceMon–Fri 08:00–18:00; Sun and national public holidays 10:30–18:00 (NSW local time); closed Christmas Day and Good Friday. Same number for help immediately before or during travel; the contact form describes it as a 24-hour number for urgent after-hours matters.
- PhoneFrom outside Australia — Link Airways Call Centre (same team)Mon–Fri 08:00–18:00; Sun and national public holidays 10:30–18:00 (NSW local time). Outside Call Centre hours 'listen carefully to the message and select appropriate option'.
- EmailReservations / Customer Service — specific assistance, Disabled Passenger Lift requests, mobility equipment over 120 kg, non-lithium mobility-aid batteries, Medical Information Forms
- Online form
- Online form
- Online form
No dedicated disability desk, no TTY/relay/WhatsApp and no online assistance-request form — everything goes through the single reservations/customer-service channel (1300 851 269 / +61 2 6123 1999, reservations@linkairways.com). No Saturday Call Centre hours are listed. Link flies only within Australia, so there is no US DOT Complaints Resolution Official page. Agency bookings: the Authorised Agent may give the assistance notice. Head office: Suite 2, Building 7, 1 Dairy Rd, Fyshwick ACT; PO Box 1903, Fyshwick ACT 2609.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Electric wheelchairs and scooters are named in the free mobility-equipment allowance and lithium chairs are accepted within the watt-hour limits, but Link warns 'there may also be dangerous goods restrictions prohibiting the carriage of battery powered mobility aids'; non-lithium chemistries and chairs over 120 kg need prior approval; and Metro 23 flights and the Biloela, Inverell and Narrabri ports cannot carry a passenger who needs a Disabled Passenger Lift at all.
Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · read 2026-07-29 Checked Baggage — Mobility equipment allowance (opens in a new tab) · read 2026-07-29 Dangerous Goods and Prohibited Items — Mobility Aid Batteries (opens in a new tab) · read 2026-07-29
'If your mobility aid/wheelchair is powered by Lithium batteries, we can only carry it if it has one battery with a power rating of no more than 300 Watt Hours (300Wh) or if it is powered by two batteries they each must not exceed 160 Watt Hours (160Wh).' No prior approval is stated for a compliant lithium chair, though the assistance page warns DG restrictions may still prohibit some battery-powered aids.
Dangerous Goods and Prohibited Items — Mobility Aid Batteries (opens in a new tab) · read 2026-07-29 Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · read 2026-07-29
'One battery with a power rating of no more than 300 Watt Hours (300Wh) or if it is powered by two batteries they each must not exceed 160 Watt Hours (160Wh).' Link does not distinguish installed from removed batteries — this is the cap on the battery powering the aid. The general ban on 'lithium batteries with power greater than 160Wh' is expressly disapplied for mobility aid batteries.
Dangerous Goods and Prohibited Items — Mobility Aid Batteries (opens in a new tab) · read 2026-07-29
Not published. Link's dangerous-goods page caps the battery powering the aid and, separately, spares, but never describes a case where the chair's battery must be removed and carried in the cabin, and gives no watt-hour figure for it.
'You may also carry one spare battery of no more that 300Wh or two spare batteries of no more than 160Wh. Spare batteries must be carried in the cabin as Cabin Baggage.'
Dangerous Goods and Prohibited Items — Mobility Aid Batteries (opens in a new tab) · read 2026-07-29
Maximum count is two: 'one spare battery of no more that 300Wh or two spare batteries of no more than 160Wh' — one spare if it exceeds 160 Wh, two if each is 160 Wh or under. Spares must travel in the cabin. Link's power-bank rule (two per passenger up to 160 Wh, or up to 20 spares under 100 Wh) is a general portable-electronics limit, not the wheelchair rule.
Dangerous Goods and Prohibited Items — Mobility Aid Batteries (opens in a new tab) · read 2026-07-29
Not published for the installed battery. Link requires only SPARE batteries to be carried in the cabin; it does not say the chair's own battery must be removed, and publishes no immobilisation or key-removal procedure for the chair.
Link publishes no gel / AGM / sealed-lead-acid / dry-cell rule. Its mobility-aid battery paragraph addresses lithium only and refers every other chemistry to the airline: 'If your mobility aid/wheelchair is powered by a different type of battery contact reservations@linkairways.com for further information.' Treat acceptance as decided case by case.
Dangerous Goods and Prohibited Items — Mobility Aid Batteries (opens in a new tab) · read 2026-07-29
'Wet cell batteries' are listed as corrosives that cannot be carried, but the entry is qualified '(for mobility aid batteries see below)', and the mobility-aid paragraph covers lithium only, ending: 'If your mobility aid/wheelchair is powered by a different type of battery contact reservations@linkairways.com for further information.' A spillable-battery chair is therefore a case-by-case decision, not a published acceptance.
Dangerous Goods and Prohibited Items — Mobility Aid Batteries (opens in a new tab) · read 2026-07-29
'Spare batteries carried in the cabin must be carried in a protective cover to prevent damage and must have the terminals protected from short circuit by taping over the terminals or using a cap which will not come off in flight.' The requirement is stated for spares; no terminal-disconnection instruction is published for the battery in the chair.
Dangerous Goods and Prohibited Items — Mobility Aid Batteries (opens in a new tab) · read 2026-07-29
Not published. Link asks for no battery specification sheet, MSDS, UN 38.3 certificate or manufacturer label for a mobility aid — only that you contact reservations@linkairways.com if the chair uses a battery type other than lithium. (A Medical Information Form is required for medical conditions and oxygen equipment, not for a wheelchair.)
Same published mobility-equipment limit as for manual chairs: 'width 100cm, height 84cm and length 125cm', or capable of being dismantled into pieces not exceeding those figures. No Saab 340B Plus / Metro 23 hold-door or compartment dimensions are published.
Checked Baggage — Mobility equipment allowance (opens in a new tab) · read 2026-07-29
The mobility-equipment allowance, which expressly lists electric wheelchairs and electric scooters, states 'the equipment must not exceed 120kg per piece; equipment above 120kg is subject to prior approval (contact reservations@linkairways.com) and additional fees for each additional kilogram over the entitled allowance will apply'. CONFLICT: CoC 15.3 says any single item of Baggage over 32 kg 'will not be accepted for Carriage'.
Checked Baggage — Mobility equipment allowance (opens in a new tab) · read 2026-07-29 Conditions of Carriage — 8 Special Assistance, 15.2 Allowances for Personal Mobility Devices, 15.3 Excess and Oversized Baggage, 16 Liability for Damage (opens in a new tab) · read 2026-07-29
Not published for a non-collapsible or powered chair. Link says such equipment is checked in at the counter, or 'you may choose to use your mobility equipment through to the nominated boarding gate for your flight, where it can be surrendered prior to boarding for stowage in the cargo hold' — but does not say where it is returned.
Link warns that 'not all mobility devices can be accommodated in the cabin of our aircraft due to space restrictions' and that 'our aircraft do not have sufficient cabin height to allow for safe manual lifting of some mobility devices'. Self-balancing boards, hover boards, air wheels and mini-Segways are banned outright, but that is a separate category from mobility aids. From 1 December 2025 power banks are capped at two per passenger and 160 Wh; mobility-aid batteries are expressly excluded from those power-bank caps.
Manual wheelchairs
Wheelchairs are carried free as mobility equipment, but 'subject to operational limits, to be determined at our sole discretion' (CoC 15.2) and subject to material exclusions on the passenger: 'flights operated by a Metro 23 aircraft cannot cater for passengers who require the use of a DPL' (you must be able to walk up and down the stairs), and 'some outports cannot cater for passengers who require the use of a DPL - Biloela, Inverell and Narrabri'.
Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · read 2026-07-29 Checked Baggage — Mobility equipment allowance (opens in a new tab) · read 2026-07-29 Conditions of Carriage — 8 Special Assistance, 15.2 Allowances for Personal Mobility Devices, 15.3 Excess and Oversized Baggage, 16 Liability for Damage (opens in a new tab) · read 2026-07-29
'Fully collapsible walking frames, and in some instances, wheelchairs may be used from check-in through to boarding ... the item will need to be collapsed for storage in either an overhead locker, or an alternative storage space within the aircraft cabin or hold.' But 'not all of our aircraft have the cabin space to safely stow collapsible mobility equipment' — Link advises at booking or check-in. 'Non-collapsible mobility aids are not permitted in the cabin of our aircraft.'
Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · read 2026-07-29
No wheelchair-specific in-cabin stowage dimension is published; Link decides per aircraft and per flight and tells you at booking or check-in. The only cabin figures published are the ordinary carry-on limits — 1 piece, 7 kg, 48 (L) x 34 (H) x 23 (D) cm — which are not a folding-chair allowance.
Mobility equipment 'must be of the following dimensions, or be capable of being dismantled into pieces not exceeding these dimensions: width 100cm, height 84cm and length 125cm' — an explicit maximum device size covering day, sports and electric wheelchairs and scooters. One fleet-wide figure; no separate Saab 340B Plus / Metro 23 table. The 140 cm total-linear checked-baggage rule is a separate limit.
Checked Baggage — Mobility equipment allowance (opens in a new tab) · read 2026-07-29
Mobility equipment 'must not exceed 120kg per piece'; above 120 kg needs prior approval from reservations@linkairways.com plus a per-kilogram fee. CONFLICT: Conditions of Carriage 15.2(b) caps a fully collapsible self-propelled wheelchair at '32kg per passenger' and 15.3 says any single item of Baggage over '32 kg (70lb) will not be accepted for Carriage'. Confirm your chair's weight with Link before travel.
Checked Baggage — Mobility equipment allowance (opens in a new tab) · read 2026-07-29 Conditions of Carriage — 8 Special Assistance, 15.2 Allowances for Personal Mobility Devices, 15.3 Excess and Oversized Baggage, 16 Liability for Damage (opens in a new tab) · read 2026-07-29
For aids taken to the aircraft: 'Upon boarding, the mobility equipment will be stowed by our crew in either an overhead locker, an alternative storage space within the aircraft cabin or the hold and will be returned to you at disembarkation.' Link says 'at disembarkation' rather than 'at the aircraft door'; nothing is published for a non-collapsible chair checked at the counter.
Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · read 2026-07-29
A Disabled Passenger Lift is available only on Saab 340B Plus aircraft, must be requested at booking with preferably 48 h notice, is never available on the Metro 23, is unavailable at Biloela, Inverell and Narrabri, and is 'not guaranteed to be available in the case of a diversion due to weather or other reasons'. Link does not assist between the kerb and check-in, or from the baggage hall to the kerb. Crew may direct any cabin item into the hold irrespective of size.
Booking & cost
'Requests to use a DPL must be made at the time of your booking, preferably with at least 48 hours prior notification.' Specific assistance generally must be notified 'prior to confirming your booking', and Conditions of Carriage 15.2(c) requires notice of a checked mobility device 'prior to booking'. Where a Medical Information Form is required it is due 72 h before departure.
Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · read 2026-07-29 Conditions of Carriage — 8 Special Assistance, 15.2 Allowances for Personal Mobility Devices, 15.3 Excess and Oversized Baggage, 16 Liability for Damage (opens in a new tab) · read 2026-07-29 Medical Fitness — Medical Information Form and Medical Clearance Guidelines (opens in a new tab) · read 2026-07-29
'If you require specific assistance, in order to provide the best possible service, we require advance notice of the type of specific assistance required prior to confirming your booking.' A passenger 'with special need requirements' must check in at the airport in person, arriving 90 minutes before departure (deadline 30 min) and at the gate 30 minutes before departure.
Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · read 2026-07-29 Check-in Options and Locations — airport check-in required for passengers with special need requirements (opens in a new tab) · read 2026-07-29
'One piece of mobility equipment per person will be carried free of charge as checked baggage in addition to the normal checked baggage allowance.' Charges only arise for extras: equipment above 120 kg attracts 'additional fees for each additional kilogram over the entitled allowance', and a second piece counts against the ordinary allowance with excess charges.
Checked Baggage — Mobility equipment allowance (opens in a new tab) · read 2026-07-29
'One piece of mobility equipment per person will be carried free of charge ... if you wish to check in more than one piece of mobility equipment, the additional pieces will form part of your checked baggage allowance and excess charges will apply.' Mobility equipment covers wheelchairs (day or sports), electric wheelchairs, electric scooters, walking frames, hoists, pressure cushions, shower chairs and commodes.
Checked Baggage — Mobility equipment allowance (opens in a new tab) · read 2026-07-29
Conditions of Carriage 16.6: domestic carriage is 'limited to AU$3,000 per Passenger for Checked Baggage and AU$300 per Passenger for Cabin Baggage'; Montreal Convention carriage is 'limited to 1,131 SDRs' (Warsaw about AU$32 per kg). No mobility-aid-specific rule. Link excludes normal wear and tear including 'damaged handles, wheels or damage of a cosmetic nature such as scratches and dents'. Higher limits only on a declared value paid in advance.
On board
Not published. Link describes no on-board aisle chair on either fleet type; it states only that 'not all mobility devices can be accommodated in the cabin of our aircraft due to space restrictions' and that 'our aircraft do not have sufficient cabin height to allow for safe manual lifting of some mobility devices'.
No accessible lavatory is published. The fleet page lists a lavatory on the 34-seat Saab 340B Plus and none at all on the 19-seat Metro 23, with no accessibility claim for either, and there is no on-board wheelchair to reach it. A passenger 'unable to self-toilet' may be required to travel with an accompanying passenger.
Boarding help only, and not everywhere: a Disabled Passenger Lift can be used on Saab 340B Plus flights, but 'flights operated by a Metro 23 aircraft cannot cater for passengers who require the use of a DPL', and 'regardless of the aircraft type, some outports cannot cater for passengers who require the use of a DPL - Biloela, Inverell and Narrabri'. DPLs are not guaranteed after a diversion. Otherwise entry is by airstairs with staff 'supporting the Passengers arm to aid balance'.
Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · read 2026-07-29 Passenger Aircraft Entry Stairs (PDF, CASATRM040 V3.0) (opens in a new tab) · read 2026-07-29
'We are unable to allocate an exit row seat to people with a disability due to Civil Aviation Safety Regulations.' Passengers with specific assistance requirements generally board before other passengers and disembark after them. Link publishes nothing about movable armrests or bulkhead seating.
Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · read 2026-07-29
Fleet detail. Published fleet is two turboprops only — the 34-seat Saab 340B Plus and the 19-seat Metro 23 (no jets, no Embraer). Link publishes no hold-door aperture or compartment volume; instead one fleet-wide maximum device size: width 100 cm x height 84 cm x length 125 cm (or dismantlable into pieces within those dimensions) and 120 kg per piece. The aircraft- and airport-specific limits Link does publish concern boarding: a Disabled Passenger Lift can be used on the Saab 340B Plus, 'flights operated by a Metro 23 aircraft cannot cater for passengers who require the use of a DPL', and no DPL is available at Biloela, Inverell or Narrabri on any type. Entry is by airstairs, not an aerobridge, on both types.
Worth knowing
Official domain is linkairways.com (linkairways.com.au redirects to it); the operating entity is Vee H Aviation Pty Ltd trading as Link Airways, ABN 66 008 493 338. No ICAO designator is printed anywhere on the site, so icao_code stays null. THE BINDING CONSTRAINT IS BOARDING, NOT THE CHAIR: on Metro 23 services 'passengers must be able to embark and disembark the aircraft with minimal assistance' and 'must be able to safely walk up and down aircraft entry stairs'; no Disabled Passenger Lift is possible on that type, and no DPL at all is available at Biloela, Inverell or Narrabri. Link says plainly it 'may not be suitable for all Passengers requiring specific assistance for travel'. CONTRADICTION A HUMAN SHOULD RE-CHECK: the Checked Baggage page allows mobility equipment up to 120 kg per piece (with a paid over-120 kg approval route), while Conditions of Carriage 15.2(b) caps a fully collapsible self-propelled wheelchair at 32 kg per passenger and 15.3 says any single item of Baggage over 32 kg will not be accepted. A carer concession exists: 50% off available fares for an eligible passenger and their accompanying passenger, booked together by phone or email only, on a People with Disability Australia Carer Concession card, a Centrelink Pensioner Concession Card with blind entitlement, or a state/territory vision-impairment travel pass. An accompanying passenger may be required if you cannot self-toilet, eat or drink unaided, or self-administer medication. A Medical Information Form signed by your doctor must be emailed 72 h ahead for conditions in the Medical Clearance Guidelines and for any portable oxygen concentrator or oxygen cylinder; there is no on-board electrical power. Passengers with special need requirements cannot use online check-in. Only service animals may travel in the cabin. Contrary to some third-party listings, the published fleet contains no Embraer E190 — only the Saab 340B Plus and the Metro 23.
Sources
Every figure above traces to one of these.
- s1 Specific Assistance — operational restrictions, Disabled Passenger Lift, mobility equipment, medical aids (opens in a new tab) · official · read 2026-07-29
- s2 Checked Baggage — Mobility equipment allowance (opens in a new tab) · official · read 2026-07-29
- s3 Dangerous Goods and Prohibited Items — Mobility Aid Batteries (opens in a new tab) · official · read 2026-07-29
- s4 Contact Us — Link Airways Call Centre (opens in a new tab) · official · read 2026-07-29
- s5 Conditions of Carriage — 8 Special Assistance, 15.2 Allowances for Personal Mobility Devices, 15.3 Excess and Oversized Baggage, 16 Liability for Damage (opens in a new tab) · official · read 2026-07-29
- s6 Our Fleet — Saab 340B Plus and Metro 23 (opens in a new tab) · official · read 2026-07-29
- s7 Medical Fitness — Medical Information Form and Medical Clearance Guidelines (opens in a new tab) · official · read 2026-07-29
- s8 Passenger Aircraft Entry Stairs (PDF, CASATRM040 V3.0) (opens in a new tab) · official · read 2026-07-29
- s9 Cabin Baggage — allowance, weight and maximum dimensions (opens in a new tab) · official · read 2026-07-29
- s10 Check-in Options and Locations — airport check-in required for passengers with special need requirements (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 10 official sources · 6 contacts · 79% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.