All airlines Asia Pacific
Kam Air
Powered wheelchairs accepted · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneAfghanistan — Kam Air 24x7 call centre (short code)24/7
- PhoneWorldwide — Kam Air 24x7 call centre24/7
- EmailWorldwide helpdesk (24x7 call centre)
- EmailSupport services
Kam Air publishes no dedicated disability or accessibility desk, no special-assistance email and no assistance-request form. Everything goes through the general 24x7 call centre — 4422 inside Afghanistan, +93 799 974 422 worldwide, helpdesk@kamair.com. No TTY, text relay or WhatsApp channel is published.
Read it from the source
- Passenger Rights & Policies — Passengers with Special Needs (PRM) (opens in a new tab)
- Baggage — Special Baggage / Mobility Aids (opens in a new tab)
- Power Bank & Lithium Battery Carriage Policy (opens in a new tab)
- Dangerous Goods Regulations — wet cell batteries are exempted from the corrosives ban when in a wheelchair (opens in a new tab)
3 of the unanswered fields below share one explanation: Not published for mobility aids. The 100 Wh figure in Kam Air's Power Bank & Lithium Battery Carriage Policy governs power banks, spare batteries and portable electronic devices; neither that policy, the Dangerous Goods Regulations, the Baggage page nor the conditions of carriage gives a watt-hour figure for a wheelchair battery. The rest carry their own.
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
"Battery-powered mobility aids can be carried only by passengers with disabilities. These electric wheelchairs are accepted as a part of your checked baggage. The batteries must be disconnected from the wheelchairs. The battery box should be leak[-proof] and covered in a plastic seal." 48 hours' advance notice is required.
Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29 Passenger Rights & Policies — section 4, Passengers with Special Needs (PRM) (opens in a new tab) · read 2026-07-29
Not published for wheelchairs. Kam Air's Dangerous Goods Regulations name only wet cell batteries in connection with wheelchairs; its Power Bank & Lithium Battery Carriage Policy caps power banks, spare batteries and portable electronics at 100 Wh (and two power banks) but is written for portable electronics, not mobility aids. No statement says whether a lithium-powered chair is accepted.
Power Bank & Lithium Battery Carriage Policy (opens in a new tab) · read 2026-07-29 Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29
Power Bank & Lithium Battery Carriage Policy (opens in a new tab) · read 2026-07-29
Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29
Power Bank & Lithium Battery Carriage Policy (opens in a new tab) · read 2026-07-29
Not published for mobility-aid batteries. The "maximum of two (2) power banks" rule in the lithium policy is a general portable-electronics limit, not a wheelchair spare-battery allowance.
Power Bank & Lithium Battery Carriage Policy (opens in a new tab) · read 2026-07-29
Not published as a removal-into-the-cabin rule. Kam Air requires that 'the batteries must be disconnected from the wheelchairs' and that 'the battery box should be leak[-proof] and covered in a plastic seal', but never says whether the disconnected battery then travels in the cabin or stays with the chair in the hold.
Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29
Not published. Kam Air's Dangerous Goods Regulations address wet cell batteries (exempted when in a wheelchair) but say nothing about gel, AGM, sealed lead-acid or dry-cell batteries; nor does the Special Baggage mobility-aid paragraph distinguish between battery types.
Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29
Kam Air's Dangerous Goods Regulations ban corrosives — 'acids, alkalis, mercury, wet cell batteries' — from hand and checked baggage, but write the exemption in explicitly: 'wet cell batteries (except in wheel chairs, drain cleaners, or ovens)'. The Special Baggage rule then applies: the battery must be disconnected from the wheelchair and the battery box leak-proof and sealed in plastic. (The bracketed wording is garbled on Kam Air's page but the wheelchair exemption is unambiguous.)
Dangerous Goods Regulations — corrosives list, wet cell batteries exempted for wheelchairs (opens in a new tab) · read 2026-07-29 Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29
"The batteries must be disconnected from the wheelchairs. The battery box should be leak[-proof] and covered in a plastic seal." Separately, all power banks and spare batteries "must be individually protected to prevent short circuits (e.g. kept in original packaging or insulated properly)".
Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29 Power Bank & Lithium Battery Carriage Policy (opens in a new tab) · read 2026-07-29
Not published. Kam Air asks for no battery spec sheet, MSDS, UN 38.3 report, manufacturer label or form for a mobility aid — only 48 hours' notice through the call centre or helpdesk.
Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29
No maximum powered-wheelchair dimensions are published, and no hold-door figures are given for the fleet.
Not published as a wheelchair limit, but the general rule is a hard constraint a power-chair user must plan around: conditions of carriage 9.6.4 sets a 'maximum weight of any single piece of Checked Baggage … 32 kg (70 lb.)', says overweight items 'will be repacked or split into lighter units' and that 'such items that cannot be repacked will not be accepted for carriage', and requires prior approval and notification at booking for any bag over 32 kg. Kam Air never says whether a wheelchair is exempt.
Not published — Kam Air does not say where a checked powered chair is returned.
Battery-powered mobility aids are accepted only from passengers with disabilities and travel as checked baggage, with the battery disconnected and the battery box leak-proof and sealed in plastic.
Manual wheelchairs
Mobility aids are listed under Special Baggage — "unusual or special items" carried "without any additional charges", in hand or checked baggage. The PRM policy adds that trained staff assist at airports and onboard.
Passenger Rights & Policies — section 4, Passengers with Special Needs (PRM) (opens in a new tab) · read 2026-07-29 Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29
Not published for wheelchairs. Kam Air's only in-cabin rule for oversized items is conditions of carriage 9.8.2: objects unsuitable for the cargo compartment 'will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You are required to pay a separate charge for this service.' Canes and crutches must lie flat under the seat.
Not published — Kam Air gives no in-cabin stowage allowance or dimensions for a folding wheelchair.
No maximum wheelchair size is published; the 158 cm (62 in) total-dimensions figure on the baggage page is the ordinary checked-bag limit, not a wheelchair limit.
Not published for wheelchairs. Kam Air's general checked-baggage rule is 32 kg maximum per piece and 158 cm / 62 in total dimensions, with anything heavier needing prior approval at booking and items that cannot be repacked refused (conditions of carriage 9.6.4).
Not published — Kam Air says nothing about returning a wheelchair at the aircraft door or jet bridge.
Booking & cost
"Advance notice (at least 48 hours) is required to arrange wheelchair or mobility aid support."
Passenger Rights & Policies — section 4, Passengers with Special Needs (PRM) (opens in a new tab) · read 2026-07-29
Conditions of carriage 8.3: acceptance of 'incapacitated persons … or other people requiring special assistance is subject to prior arrangement with us', and Kam Air 'may, at our discretion, levy a charge for the provision of these services'. Art. 6.6.2–6.6.3: tell Kam Air of your special needs at the time of booking; if arrangements have been made it will carry you, and if you did not it will 'use reasonable efforts'. Art. 6.6.1 disclaims liability if a requested special service cannot be supplied.
Passenger Rights & Policies — section 4, Passengers with Special Needs (PRM) (opens in a new tab) · read 2026-07-29 Contact Us — 24x7 call centre and helpdesk addresses (opens in a new tab) · read 2026-07-29 Conditions of Carriage (articles 6.6 Special services and 8.3 Special assistance) (opens in a new tab) · read 2026-07-29
Mobility aids are listed under Special Baggage, which Kam Air says passengers may carry "without any additional charges". Read that against conditions of carriage art. 8.3, which reserves the right to charge for special assistance: "We may, at our discretion, levy a charge for the provision of these services."
Baggage — Special Baggage: Mobility Aids (opens in a new tab) · read 2026-07-29 Conditions of Carriage (articles 6.6 Special services and 8.3 Special assistance) (opens in a new tab) · read 2026-07-29
Not published. Kam Air lists mobility aids under Special Baggage carried 'without any additional charges' but gives no count. Its conditions do state that a service animal accompanying a disabled passenger is carried free 'in addition to the normal free Baggage allowance' (art. 9.10.3) — the equivalent sentence for a wheelchair is missing.
Conditions of carriage 15.3.3: 'our liability in the case of Damage to Checked Baggage shall be limited to USD 20 per kilogram and in the case of Damage to Unchecked Baggage, USD 400 per Passenger'; 15.3.4 caps both at USD 400 per passenger where Afghan law applies. Art. 9.7 allows a declared value above the limit for an extra charge. Kam Air adds that it 'will not be liable for fair wear and tear of Baggage resulting from the usual and normal rigors of transportation by air'. Nothing mobility-aid specific.
Conditions of Carriage (articles 6.6 Special services and 8.3 Special assistance) (opens in a new tab) · read 2026-07-29
On board
Not published. Kam Air says trained staff assist at airports and on board but never mentions an on-board or aisle wheelchair on any page — not the Passenger Rights & Policies page, the Baggage page, the FAQ or the conditions of carriage.
Passenger Rights & Policies — section 4, Passengers with Special Needs (PRM) (opens in a new tab) · read 2026-07-29
Not published. No aircraft type is described as having an accessible lavatory, and Kam Air reserves the right to require an attendant for a passenger who cannot self-evacuate (conditions of carriage 6.6.4).
"Special seating arrangements and assistance during boarding and deboarding are available. Trained staff members are present to assist at airports and onboard." Kam Air does not spell out whether staff will lift or transfer a passenger between a wheelchair and the aircraft seat.
Passenger Rights & Policies — section 4, Passengers with Special Needs (PRM) (opens in a new tab) · read 2026-07-29
'Special seating arrangements … are available' for passengers requiring special assistance (Passenger Rights & Policies §4). No movable-armrest, bulkhead or exit-row rule is published. Conditions of carriage 6.6.4 adds that Kam Air 'may require that you travel with an attendant if it is essential for the safety of the flight or if you are unable to evacuate yourself from the aircraft or you are unable to understand safety instructions'.
Passenger Rights & Policies — section 4, Passengers with Special Needs (PRM) (opens in a new tab) · read 2026-07-29 Conditions of Carriage (articles 6.6 Special services and 8.3 Special assistance) (opens in a new tab) · read 2026-07-29
Fleet detail. Kam Air publishes no hold-door aperture, hold-compartment volume or maximum wheelchair size. The nearest published constraint is the general checked-baggage rule — 32 kg maximum per piece, 158 cm / 62 in total dimensions, with over-32 kg pieces requiring prior approval at booking and unrepackable oversize items refused (conditions of carriage 9.6.4 and the Baggage page).
Worth knowing
Kam Air's mobility-aid content is real but very thin: one paragraph under Special Baggage and four bullet points under Passengers with Special Needs. It publishes NO wheelchair-battery watt-hour limit, no spare-battery allowance, no removal rule, no dimensions, no gate-delivery statement and no aisle chair. Do not read across from its Power Bank & Lithium Battery Carriage Policy: the 100 Wh cap and the two-power-bank limit there are written for power banks and portable electronics, not mobility aids. Two internal tensions a traveller should know about: the Baggage page says special baggage is carried "without any additional charges", while conditions of carriage art. 8.3 says Kam Air "may, at our discretion, levy a charge" for special-assistance services; and art. 8.1.3 lets Kam Air refuse a passenger whose "conduct, age or mental or physical state is such as ... to require special service but have no prior arrangement with us", which makes the 48-hour notice effectively a condition of carriage. The site also has an Arabic version toggle, but the accessibility content was read in English. Deepening pass (2026-07-29): /dangerous-goods-regulations/ — a page listed in Kam Air's sitemap but never opened in the first pass — turns out to carry the airline's one wheelchair-specific battery statement: corrosives including 'wet cell batteries (except in wheel chairs, drain cleaners, or ovens)' are banned from hand and checked baggage, so a wet-battery chair is expressly exempted from that ban. The conditions of carriage also yielded the baggage-liability figures now recorded (USD 20/kg checked, USD 400 per passenger unchecked, USD 400 under Afghan law, declared value available for a fee, no liability for 'fair wear and tear'), art. 6.6.4's right to require an attendant for any passenger who cannot self-evacuate, and art. 9.6.4's 32 kg-per-piece ceiling with prior approval required above it and refusal of oversize items that cannot be repacked — the single biggest practical risk for a heavy power chair, and a rule Kam Air never reconciles with its Special Baggage mobility-aid paragraph. Still genuinely unpublished: any watt-hour figure for a wheelchair battery, any lithium-ion acceptance statement, any spare-battery allowance for a chair, any dimension limit, any gate-delivery statement and any aisle chair. Kam Air's site offers an عربى (Arabic) toggle but it serves the same English pages; no Dari or Pashto content exists.
Sources
Every figure above traces to one of these.
- s1 Passenger Rights & Policies — section 4, Passengers with Special Needs (PRM) (opens in a new tab) · official · read 2026-07-29
- s2 Baggage — Special Baggage: Mobility Aids (opens in a new tab) · official · read 2026-07-29
- s3 Power Bank & Lithium Battery Carriage Policy (opens in a new tab) · official · read 2026-07-29
- s4 Contact Us — 24x7 call centre and helpdesk addresses (opens in a new tab) · official · read 2026-07-29
- s5 Conditions of Carriage (articles 6.6 Special services and 8.3 Special assistance) (opens in a new tab) · official · read 2026-07-29
- s6 Dangerous Goods Regulations — corrosives list, wet cell batteries exempted for wheelchairs (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 6 official sources · 4 contacts · 35% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.