All airlines Latin America & Caribbean
JetSMART Peru
Powered wheelchairs accepted · carried free · 48 h notice · 300 Wh installed-battery cap.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- 300watt-hours maximum
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhonePeru — Contact Center (general; also the channel named for special-needs requests)
- Online form
No dedicated disability/accessibility phone line, e-mail or TTY/relay service is published, and unlike the Colombian site the Peruvian Centro de Ayuda prints no e-mail address at all — the +51 1 4806664 Contact Center is the only channel given. The assistance request itself is made inside the booking flow under "Necesidades especiales"; there is no standalone request-form URL.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Powered chairs are carried, but only with dry (non-spillable) or lithium batteries: "Se permite únicamente el transporte de sillas de ruedas con baterías secas (no derramables) o de litio." No prior approval is required; arrive 2 h before domestic / 3 h before international flights and hand the chair over switched off. [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29
Lithium batteries are accepted, both non-removable (staying installed in the chair, carried in the hold) and removable (which must be taken out and carried in the cabin). [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29
Fixed / non-removable batteries: "En baterías de litio, la capacidad máxima permitida es de hasta 300 Wh. En caso de transportar dos baterías, cada una debe tener una capacidad máxima de 160 Wh." The battery must stay installed and secured to the chair with terminals protected. [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29
Removable batteries: "La capacidad máxima permitida es una batería de hasta 300 Wh. En caso de transportar dos baterías, cada una debe tener una capacidad máxima de 160 Wh" — and removable lithium batteries "deben transportarse como equipaje de mano". [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29
Not published for wheelchairs. JetSMART's separate general lithium FAQ caps loose batteries/power banks at 100 Wh and 2 per passenger, but that is the portable-electronics rule and is not stated to apply to wheelchair batteries. [JetSMART Peru — jetsmart.com/pe/es]
Not published for wheelchairs. The wheelchair rules describe one battery up to 300 Wh or two at 160 Wh each, but never call a second battery a "spare"; the general 2-spare portable-electronics limit is a different rule. [JetSMART Peru — jetsmart.com/pe/es]
Depends on the chair: a fixed (non-removable) battery stays installed and secured and travels in the hold; a removable battery (e.g. folding chairs) must be taken out, taped/insulated, placed in a protective container and carried into the cabin as hand baggage. [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29
Dry / non-spillable batteries are accepted. JetSMART names Lead Acid, Ni-MH, Non Spillable, Non Spillable Sealed, Dry Cell and Gel Cell as the common types. [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29
Refused outright: "No transportamos sillas de ruedas ni ayudas motrices con baterías húmedas o derramables, ya sea instaladas o como repuesto." [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29
Terminals must be protected against short circuit — by a suitable container or by covering the poles with adhesive tape/insulating material — for both fixed and removed batteries; removed batteries must also travel in a secure protective container. [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29
At check-in it is compulsory to state the battery type and any manufacturer instructions for removal/refitting and for handling in the hold, and all batteries must be clearly identifiable to be accepted. No spec sheet, MSDS or airline form is named. [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29
Not published — no maximum powered-chair size or hold-door aperture is given for the A320-family fleet.
Not published — JetSMART states no weight limit for powered wheelchairs.
Not published. JetSMART does not say whether a powered chair is returned at the aircraft door. [JetSMART Peru — jetsmart.com/pe/es]
Airport requirements: arrive 2 h before domestic / 3 h before international departures; hand the chair over switched off with the battery secured, terminals taped and stored in a safe container. Removing and handling the battery and protecting the terminals is expressly the passenger's responsibility.
Manual wheelchairs
Wheelchairs, crutches, walking sticks and prostheses needed for mobility are carried at no extra cost (Regulaciones Particulares; FAQ "Necesito viajar con silla de ruedas, ¿cómo lo hago?"). [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29 Regulaciones Particulares — Necesidades Especiales (Perú) (opens in a new tab) · read 2026-07-29
Not published. JetSMART says nothing about stowing a folding manual chair in the cabin; the only cabin allowances described are the 45x35x25 cm personal item and the paid 55x35x25 cm carry-on. [JetSMART Peru — jetsmart.com/pe/es]
Not published — no in-cabin wheelchair stowage space or closet limit is described.
Not published — JetSMART states no maximum wheelchair size and gives no hold-door or hold-compartment figures.
Not published for mobility aids. The 23 kg checked-bag and 32 kg absolute piece limits are stated for ordinary baggage, and mobility aids are carried outside the baggage allowance, so those figures are not transferable. [JetSMART Peru — jetsmart.com/pe/es]
Not published. JetSMART does not say where a checked mobility aid is returned; its instructions only cover handing the chair over at the airport counter. [JetSMART Peru — jetsmart.com/pe/es]
The passenger is solely responsible for dismantling and reassembling the chair (manual or electric) and for removing its battery: "Será de responsabilidad exclusiva del Pasajero las labores de desarme y armado de su silla de ruedas ... así como de la remoción de su batería" (Regulaciones Particulares).
Booking & cost
FAQ: flag the requirement when buying, under "Necesidades especiales", or notify the Contact Center "hasta 48 horas antes de la salida de tu vuelo". For domestic flights in Peru the Regulaciones Particulares add a legal duty (Ley N° 28735) to notify the carrier at booking or at least 24 h before departure.
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29 Regulaciones Particulares — Necesidades Especiales (Perú) (opens in a new tab) · read 2026-07-29
FAQ: "Te recomendamos informar este requerimiento al momento de comprar tu pasaje en la sección 'Necesidades especiales' ... También puedes notificarlo a través de nuestro Contact Center hasta 48 horas antes de la salida de tu vuelo." [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29 Centro de Ayuda — Contact Center Perú (opens in a new tab) · read 2026-07-29
FAQ: "Las sillas de ruedas para pasajeros con movilidad reducida y las prótesis necesarias para desplazarse son transportadas sin costo adicional." Regulaciones Particulares: "Sillas de ruedas, muletas, bastones y prótesis podrán ser transportadas sin costo adicional." [JetSMART Peru — jetsmart.com/pe/es]
Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · read 2026-07-29 Regulaciones Particulares — Necesidades Especiales (Perú) (opens in a new tab) · read 2026-07-29
Not published. JetSMART lists wheelchairs, crutches, walking sticks and prostheses as carried free but never states a maximum number of mobility devices per passenger. [JetSMART Peru — jetsmart.com/pe/es]
No mobility-aid-specific liability rule is published. The Conditions of Carriage only say liability for lost, delayed or damaged baggage is limited by the applicable international conventions (Montreal 1999, and Andean Community Decision 619) on international flights and by national law on wholly domestic ones.
Condiciones del Contrato de Transporte (Perú) (opens in a new tab) · read 2026-07-29
On board
Not published. JetSMART does not mention an on-board aisle chair anywhere on its Peruvian site.
Not published. No accessible-lavatory information appears on JetSMART's site.
Not published as an on-board service. The site offers airport wheelchair assistance at the origin airport but says nothing about boarding or seat-transfer assistance. [JetSMART Peru — jetsmart.com/pe/es]
Regulaciones Particulares: "Los Pasajeros discapacitados o con necesidades especiales y sus acompañantes que aborden en Perú tendrán prioridad y/o facilidades de embarque de conformidad con la legislación comunitaria andina." Emergency-exit seats exclude passengers with an illness or special needs.
Regulaciones Particulares — Necesidades Especiales (Perú) (opens in a new tab) · read 2026-07-29
Worth knowing
JetSMART Peru (JZ) is a separate Peruvian AOC in the JetSMART group and sells through the group site's Peruvian path jetsmart.com/pe/es; every page cited is that Peruvian path, and the wheelchair/battery text there is identical to the Chilean and Colombian versions. Peru-specific point: for domestic Peruvian flights the Regulaciones Particulares impose a legal duty (Ley N° 28735) to tell the carrier of the assistance needed at booking or at least 24 h before departure — earlier than any general recommendation, and separate from the 48 h Contact Center window. Two things to re-check: (1) the same Regulaciones say special-needs passengers are NOT required to give prior notice, which sits awkwardly with both the 24 h and 48 h figures; (2) JetSMART's general lithium FAQ caps batteries at 100 Wh and 2 spares/power banks per passenger, which reads as contradicting the 300 Wh wheelchair allowance — the wheelchair section is the specific rule. JetSMART also states it carries no aviation-certified medical oxygen and cannot accommodate stretcher passengers, and disclaims liability for damage to oversized baggage.
Sources
Every figure above traces to one of these.
- s1 Preguntas Frecuentes — Necesidades Especiales: "Necesito viajar con silla de ruedas, ¿cómo lo hago?" (Perú) (opens in a new tab) · official · read 2026-07-29
- s2 Regulaciones Particulares — Necesidades Especiales (Perú) (opens in a new tab) · official · read 2026-07-29
- s3 Condiciones del Contrato de Transporte (Perú) (opens in a new tab) · official · read 2026-07-29
- s4 Centro de Ayuda — Contact Center Perú (opens in a new tab) · official · read 2026-07-29
- s5 Formulario de Contacto (Perú) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 5 official sources · 2 contacts · 59% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.