All airlines Europe
Iberojet
Powered wheelchairs accepted · carried free · 72 h notice.
- Advance notice
- 72hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhonePortugal — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneSpain — Iberojet passenger service; Iberojet publishes the same numbers on its Spanish and Portuguese sites for both its Spanish and Portuguese AOCs24 h, except national holidays
- PhoneSpain — Iberojet freephone 900 102 783; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneUSA / Canada — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneMexico — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneDominican Republic — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneCosta Rica — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneEl Salvador — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneHonduras — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCsMon-Fri 08:00-17:00, Sat 09:00-13:00
- PhoneThailand — Iberojet passenger service (printed on the site with the Thai trunk digit as +66 02 144 7433); shared by the Spanish and Portuguese Iberojet AOCsMon-Fri 08:00-17:00
- EmailReservas / passenger service (Portugal and all countries)
- EmailGround operations special requirements — the address Iberojet names in its conditions of carriage for guide-dog authorisation; evelop.com is Iberojet's own legacy domain (the airline traded as Evelop Airlines)
- Online form
- Online form
The "Assistência especial" link on the Portuguese home page leads into the booking-management flow, and the "Requisitos especiais" page renders with no content — the disability policy is in the Guia do Passageiro. No dedicated accessibility phone line, no TTY/text relay and no accessibility email are published. The Portugal number above is the general 24-hour passenger line.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Iberojet accepts wheelchairs and mobility-assistance devices at no extra cost and states only one exclusion by battery type: "A IBEROJET não aceita cadeiras de rodas ou dispositivos de auxílio à mobilidade com baterias úmidas vazáveis." No separate approval procedure, watt-hour cap, weight limit or size limit for powered chairs is published. Small lithium-powered vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) are banned, but Iberojet says explicitly these are NOT mobility aids.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29 Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad (opens in a new tab) · read 2026-07-29
No lithium-ion wheelchair rule is published. Iberojet bans small lithium-powered vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) but states these are explicitly NOT considered mobility aids, so the ban does not read across to a lithium power chair. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29
Not published; ICAO/IATA default applies — see the global rules. Iberojet publishes no watt-hour figure anywhere for mobility aids. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]
Not published; ICAO/IATA default applies — see the global rules.
Not published; ICAO/IATA default applies — see the global rules.
No number of spare mobility-aid batteries is published.
Not published. Iberojet does not say whether a wheelchair battery must be removed and carried in the cabin. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]
Not addressed. Iberojet's only stated wheelchair-battery exclusion is wet spillable batteries; nothing specific is said about gel, AGM, sealed lead-acid or dry-cell chairs.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29
"A IBEROJET não aceita cadeiras de rodas ou dispositivos de auxílio à mobilidade com baterias úmidas vazáveis." Wet cell batteries also appear on the general prohibited-items baggage list.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29 Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad (opens in a new tab) · read 2026-07-29 Baggage not permitted (lithium batteries, PEDs) (opens in a new tab) · read 2026-07-29
No terminal-insulation or circuit-isolation requirement is published for mobility aids.
"If carrying lithium batteries or power banks (installed in the device or as spares), inform check-in staff of their nature and specifications." This is a general baggage rule, not a wheelchair-specific one; no spec sheet, MSDS or form is demanded.
Baggage not permitted (lithium batteries, PEDs) (opens in a new tab) · read 2026-07-29
No maximum dimensions published for a powered mobility aid.
No weight limit published for a powered mobility aid.
Same rule as for any own chair: kept to the aircraft door, taken there and stowed in the hold, and on arrival Iberojet will make every effort to have it available at the aircraft door — though a ground handler may instead require it to be checked at the counter and swapped for a handler's chair.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29 Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad (opens in a new tab) · read 2026-07-29
Airwheels, solowheels, hoverboards, mini-segways and balance wheels are banned in cabin and hold and are expressly not treated as mobility aids.
Manual wheelchairs
Iberojet accepts wheelchairs and mobility-assistance devices at no additional cost. Under EC 1107/2006 it may require a passenger with a disability or reduced mobility to travel with someone who can provide the necessary assistance, and will make reasonable efforts to seat that companion alongside.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29 Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad (opens in a new tab) · read 2026-07-29
Iberojet does not say whether a folding manual wheelchair may be stowed in the cabin.
No in-cabin stowage dimensions published.
No maximum wheelchair dimensions are published.
No weight limit for a wheelchair or mobility aid is published; the 23 kg / 32 kg baggage figures are the ordinary checked allowance, not a mobility-aid limit.
"O passageiro poderá manter sua própria cadeira de rodas até o embarque, a partir da qual ela será recolhida e armazenada [na bodega] ... Em todos os casos, ao chegar ao destino, serão envidados esforços para que sua própria cadeira de rodas esteja disponível na porta do avião." Qualifier: at some airports the ground handler may require the chair to be checked at the counter and swapped for a handler's chair.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29 Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad (opens in a new tab) · read 2026-07-29
Cabin crew may help you use the aircraft's on-board wheelchair to reach the lavatory, stow or retrieve hand items, identify food on the tray and open packages — but not with eating, using the toilet, personal hygiene or medical services such as injections.
Booking & cost
"Se precisar de assistência na partida ou na chegada, deve solicitá-la através da área de gestão da sua reserva com pelo menos 72 horas de antecedência." At the airport, present yourself at the check-in desks at least two hours before departure.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29
Assistance is requested in the booking-management area with a minimum of 72 hours' notice. Self-powered CPAP machines and oxygen concentrators are carried free but require authorisation through the contact form and may never be plugged into aircraft power. The Conditions of Carriage warn that a request made only at bag drop may be refused for operational impossibility.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29 Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad (opens in a new tab) · read 2026-07-29
"Todos os serviços de cadeiras de rodas são gratuitos, sendo aceitas até duas (2) cadeiras de rodas e dispositivos de auxílio à mobilidade por passageiro sem custo adicional. Também serão gratuitos os dispositivos que sirvam de auxílio à mobilidade (andadores, muletas, etc.)."
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29 Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad (opens in a new tab) · read 2026-07-29
Up to two (2) wheelchairs and mobility-assistance devices per passenger at no additional cost; walking aids such as walkers and crutches are also free. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29
No mobility-aid-specific liability rule is published. Iberojet links Regulation (EC) 889/2002 on air carrier liability on its passenger-rights page, and offers a declaration of special value for checked baggage costing 15% of the declared value, capped at €5,000 and requiring original purchase invoices.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29
On board
"Eles poderão auxiliá-lo no uso da cadeira de rodas do avião para se deslocar até os serviços" — cabin crew can help you use the aircraft's on-board wheelchair to reach the lavatories. No aircraft exceptions are listed.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29
Not published. Iberojet says crew can help you reach the lavatories using the on-board wheelchair, but says nothing about the lavatory being accessible. [Iberojet / ORBEST S.A., Portugal — iberojet.com/pt]
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29
"Os comissários não estão autorizados a ajudar na alimentação, no uso do banheiro ou em ações de higiene pessoal. Eles também não podem prestar serviços médicos, como aplicar injeções. Se sua condição de saúde exigir que outra pessoa lhe preste esse tipo de assistência, você deverá viajar acompanhado por alguém devidamente capacitado." Transfers inside the terminal are coordinated with the airport assistance service.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29
"Passageiros que não tenham mobilidade, força ou destreza suficiente nos braços, mãos e pernas para auxiliar na evacuação rápida da aeronave ... não poderão ser alocados em assentos nas fileiras de saída de emergência", nor in seats with direct access to the exits. The Spanish-language guide adds that passengers needing special assistance may not take window seats either. No movable-armrest policy is published.
Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · read 2026-07-29 Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad (opens in a new tab) · read 2026-07-29
Fleet detail. Depending on the airport and the circumstances, the ground handler may require the passenger's own chair to be checked in at the counter and replaced by a handler's chair, from which it is loaded into the hold. No hold-door or compartment dimensions are published.
Worth knowing
IMPORTANT SCOPE CAVEAT. IATA code 6O / ICAO OBS is the group's Portuguese AOC (formerly Orbest, Lisbon base). It has no separate website: it is sold and documented on the shared brand site iberojet.com, whose footer names the operating company as "Evelop Airlines S.L. (en adelante, Iberojet)" — the Spanish AOC, IATA E9 / ICAO EVE, recorded separately under the slug "iberojet-airlines". Everything here is taken from the Portuguese-language pages of that site (iberojet.com/pt), which cover Lisbon departures and give a Portugal passenger line; no Portugal-specific accessibility page or separate Portuguese conditions of carriage for mobility aids was found, and the mobility-device clause of the Conditions of Carriage was read on the Spanish version. The "Requisitos especiais" page renders empty; the policy lives in the Guia do Passageiro. No watt-hour limits, weight limits or dimensions are published for any mobility aid — the only battery rule is the outright refusal of wet spillable batteries. Iberojet operates US flights (US/Canada passenger line, US-specific animal restriction) but no DOT Complaints Resolution Official page was found.
Sources
Every figure above traces to one of these.
- s1 Guia do Passageiro — Passageiros com necessidades especiais (opens in a new tab) · official · read 2026-07-29
- s2 Condições do contrato / Condiciones Generales de Transporte — dispositivos de movilidad (opens in a new tab) · official · read 2026-07-29
- s3 Baggage not permitted (lithium batteries, PEDs) (opens in a new tab) · official · read 2026-07-29
- s4 Contacto — atendimento a passageiros por país (opens in a new tab) · official · read 2026-07-29
- s5 Condições do contrato (PT) — autorização de requisitos especiais (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 5 official sources · 14 contacts · 44% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.