All airlines Europe
Iberojet Airlines
Powered wheelchairs accepted · carried free · 72 h notice.
- Advance notice
- 72hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneSpain — Iberojet passenger service; Iberojet publishes the same numbers on its Spanish and Portuguese sites for both its Spanish and Portuguese AOCs24 h, except national holidays
- PhoneSpain — Iberojet freephone 900 102 783; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhonePortugal — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneUSA / Canada — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneMexico — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneDominican Republic — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneCosta Rica — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneHonduras — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCsMon-Fri 08:00-17:00, Sat 09:00-13:00
- PhoneEl Salvador — Iberojet passenger service; shared by the Spanish and Portuguese Iberojet AOCs24 h, except national holidays
- PhoneThailand — Iberojet passenger service (printed on the site with the Thai trunk digit as +66 02 144 7433); shared by the Spanish and Portuguese Iberojet AOCsMon-Fri 08:00-17:00
- EmailReservations / passenger service (all countries)
- EmailGround operations special requirements — the address Iberojet names in its conditions of carriage for guide-dog authorisation; evelop.com is Iberojet's own legacy domain (the airline traded as Evelop Airlines)
- EmailThailand passenger service
- Online form
- Online form
Iberojet's "Requerimientos especiales" / "Special requirements" page (/es/requerimientos-especiales, /en/special-requeriments) renders as a title with no content — the actual disability policy lives in the Guía del Pasajero and the Conditions of Carriage. No dedicated accessibility phone line, no TTY/text relay and no accessibility email are published; WhatsApp numbers on the contact page belong to the travel-agency desks, not passenger service.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Iberojet accepts wheelchairs and mobility-assistance devices at no extra cost and states only one exclusion by battery type: "IBEROJET no acepta sillas de ruedas o dispositivos de ayuda para el movimiento con baterías húmedas derramables." It publishes no separate approval procedure, watt-hour cap, weight limit or size limit for powered chairs. Small lithium-powered vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) are banned, but Iberojet says explicitly these are NOT mobility aids.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida (opens in a new tab) · read 2026-07-29
No lithium-ion wheelchair rule is published. Iberojet bans small lithium-powered vehicles (airwheel, solowheel, hoverboard, mini-segway, balance wheel) but states these are explicitly NOT considered mobility aids, so the ban does not read across to a lithium power chair. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29
Not published; ICAO/IATA default applies — see the global rules. Iberojet publishes no watt-hour figure anywhere for mobility aids. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]
Not published; ICAO/IATA default applies — see the global rules.
Not published; ICAO/IATA default applies — see the global rules.
No number of spare mobility-aid batteries is published.
Not published. Iberojet does not say whether a wheelchair battery must be removed and carried in the cabin. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]
Not addressed. Iberojet's only stated wheelchair-battery exclusion is wet spillable batteries; it says nothing specific about gel, AGM, sealed lead-acid or dry-cell chairs.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29
"Iberojet, no acepta sillas de ruedas o dispositivos de ayuda para el movimiento con baterías húmedas derramables." Wet cell batteries also appear on the prohibited-items list for baggage generally.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida (opens in a new tab) · read 2026-07-29 Equipaje no permitido / Baggage not permitted (lithium batteries, PEDs) (opens in a new tab) · read 2026-07-29
No terminal-insulation or circuit-isolation requirement is published for mobility aids.
"En caso que lleves encima baterías de litio, o acumuladores de energía (Power Banks) (montados en el dispositivo o como repuesto) deberás informar al personal de facturación de su naturaleza y especificaciones." This is a general baggage rule, not a wheelchair-specific one; no spec sheet, MSDS or form is demanded.
Equipaje no permitido / Baggage not permitted (lithium batteries, PEDs) (opens in a new tab) · read 2026-07-29
No maximum dimensions published for a powered mobility aid.
No weight limit published for a powered mobility aid.
Same rule as for any own chair: the passenger may keep it to the aircraft door, from where it is taken and stowed in the hold, and on arrival Iberojet will do everything possible to have it available at the aircraft door — though a ground handler may instead require it to be checked at the counter and swapped for a handler's chair.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida (opens in a new tab) · read 2026-07-29
Airwheels, solowheels, hoverboards, mini-segways and balance wheels are banned in cabin and hold and are expressly not treated as mobility aids.
Manual wheelchairs
"IBEROJET acepta sillas de ruedas y dispositivos de ayuda para el movimiento sin coste adicional alguno." Under EC 1107/2006 Iberojet may require a passenger with a disability or reduced mobility to be accompanied by someone who can provide the necessary assistance, and will make reasonable efforts to seat that companion alongside.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida (opens in a new tab) · read 2026-07-29
Iberojet does not say whether a folding manual wheelchair may be stowed in the cabin.
No in-cabin stowage dimensions published.
No maximum wheelchair dimensions are published.
No weight limit for a wheelchair or mobility aid is published; the 23 kg / 32 kg figures on the baggage page are the ordinary checked-baggage allowance, not a mobility-aid limit.
"El pasajero podrá conservar su propia silla de ruedas hasta su acceso al avión, desde donde será recogida y estibada en la bodega ... En todos los casos, al llegar a destino, se hará todo lo posible para que la silla propia esté disponible en la puerta del avión." Note the qualifier: at some airports the ground handler may require the chair to be checked at the counter and swapped for a handler's chair.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida (opens in a new tab) · read 2026-07-29
Cabin crew may help you use the aircraft's on-board wheelchair to reach the lavatory, stow or retrieve hand items, identify food on the tray and open packages — but not with eating, using the toilet, personal hygiene or medical services such as injections.
Booking & cost
"Si necesitas asistencia a la salida o llegada de su vuelo, deberás solicitarlo a través del área de gestión de tu reserva con una antelación mínima de 72 horas." Once at the airport, present yourself at the check-in desks at least two hours before departure.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29
Assistance is requested in the booking-management area with a minimum of 72 hours' notice. Iberojet accepts self-powered CPAP machines and oxygen concentrators free of charge, but they "require authorisation using our contact form" and may never be plugged into aircraft power. The Conditions of Carriage warn that a request made only at bag drop may be refused for operational impossibility.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida (opens in a new tab) · read 2026-07-29
"Todos los servicios de sillas de ruedas son gratuitos, aceptándose hasta dos (2) sillas de ruedas y dispositivos de ayuda para el movimiento por pasajero sin coste adicional alguno. También serán gratuitos los dispositivos que sirvan de ayuda para la movilidad del pasajero (andadores, muletas, etc.)."
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida (opens in a new tab) · read 2026-07-29
Up to two (2) wheelchairs and mobility-assistance devices per passenger at no additional cost; walking aids such as walkers and crutches are also free. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29
No mobility-aid-specific liability rule is published. Iberojet's Passenger Rights page links Regulation (EC) 889/2002 on air carrier liability, and the Guía del Pasajero offers a declaration of special value for checked baggage costing 15% of the declared value, capped at €5,000 and requiring original purchase invoices.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29 Derechos del pasajero (EC 1107/2006, EC 889/2002) (opens in a new tab) · read 2026-07-29
On board
"Podrán ayudarte a usar la silla de ruedas del avión para desplazarte a los servicios si es necesario" — cabin crew can help you use the aircraft's on-board wheelchair to reach the lavatories. No aircraft exceptions are listed.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29
Not published. Iberojet says crew can help you reach the lavatories using the on-board wheelchair, but says nothing about the lavatory being accessible. [Iberojet Airlines / Evelop Airlines S.L., Spain — iberojet.com/es]
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29
"Los tripulantes de cabina no están autorizados para ayudar a comer, a usar el baño o llevar a cabo acciones de higiene personal. No podrán prestar servicios médicos como inyecciones. Si tu estado de salud exige que otras personas te brinden este tipo de asistencia, deberás viajar con un acompañante capacitado." Airport transfers within the terminal are coordinated with the airport assistance service.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29
"Si necesitas asistencia especial (como silla de ruedas, movilidad reducida o acompañamiento), ten en cuenta que no podrás ocupar asientos en ventana ni en filas de salida de emergencia." Passengers without sufficient mobility, strength and dexterity to help evacuate cannot be seated in exit rows or where they would have direct access to exits. No movable-armrest policy is published.
Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · read 2026-07-29 Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida (opens in a new tab) · read 2026-07-29
Fleet detail. Depending on the airport and the circumstances, the ground handler may require the passenger's own chair to be checked in at the counter and replaced by a handler's chair, from which it is loaded into the hold. No hold-door or compartment dimensions are published.
Worth knowing
Spanish long-haul leisure carrier (IATA E9, ICAO EVE); the site footer names the operating company as "Evelop Airlines S.L. (en adelante, Iberojet)", CIF B57797755, Palma de Mallorca, and the Guía del Pasajero refers to "la empresa de asistencia en tierra de Iberojet Airlines". iberojet.com is shared with the group's Portuguese AOC (IATA 6O / ICAO OBS, ex-Orbest), which is recorded separately under the slug "iberojet". The page you would expect to hold the policy — "Requerimientos especiales" — is empty; everything is in the Guía del Pasajero and the Conditions of Carriage. Iberojet operates flights to/from the United States (it has a USA/Canada passenger line and a US-specific animal restriction) but no DOT Complaints Resolution Official / disability-assistance page was found on the site. No watt-hour limits, weight limits or dimensions are published for any mobility aid — the only battery rule is the outright refusal of wet spillable batteries.
Sources
Every figure above traces to one of these.
- s1 Guía del Pasajero — Pasajeros con necesidades especiales (opens in a new tab) · official · read 2026-07-29
- s2 Condiciones Generales de Transporte — Dispositivos de movilidad de pasajeros con movilidad reducida (opens in a new tab) · official · read 2026-07-29
- s3 Equipaje no permitido / Baggage not permitted (lithium batteries, PEDs) (opens in a new tab) · official · read 2026-07-29
- s4 Contacta con nosotros — Atención a pasajeros por país (opens in a new tab) · official · read 2026-07-29
- s5 Derechos del pasajero (EC 1107/2006, EC 889/2002) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 5 official sources · 15 contacts · 44% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.