All airlines North America
Frontier Airlines
Powered wheelchairs accepted · carried free · 300 Wh installed-battery cap.
- Advance notice
- Not published
- Powered wheelchair
- Yes
- Lithium, battery installed
- 300watt-hours maximum
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneUnited States — Frontier Customer Service (general line; ask for a Complaint Resolution Official)
- Online form
- Relay / text"Text us on WhatsApp" — +1 720 902 3969 (link published on the Customer Service page)WhatsApp text
Frontier publishes no dedicated disability/accessibility phone line and no special-assistance email. The Accessibility Request Form is hosted on Frontier's own customer-service portal (frontiercswprod.powerappsportals.com), linked from flyfrontier.com/accessibility/. A CRO must be requested at the airport or via flyfrontier.com/customer-service/.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Electric wheelchairs, scooters and other battery-powered mobility devices are accepted at no charge and "can be checked at the ticket counter or departure gate"; they are loaded and stowed upright in the cargo compartment under 49 CFR 175.10(a)(15-17).
Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
Accepted. May stay installed if securely attached to the device, protected by its housing and with terminals protected from short circuit. Frontier visually inspects the battery and chair and will not carry it if the battery shows previous leakage or damage. Lithium metal batteries are "forbidden on all aircrafts".
FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane? (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
"The main lithium-ion battery cannot exceed 300-watt hours (Wh)."
FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29 Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29
"A lithium-ion battery that's been removed from a mobility device must be transported in the cabin with the terminals properly protected, but may not contain more than 300 watt hours or 25 grams of lithium." Removed main batteries must be carried onboard with the passenger.
FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane? (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
"One (1) spare battery that is ≤300 Wh or up to two (2) spare batteries that are ≤160 Wh each are allowed to be carried onboard." NOTE: Frontier's battery FAQ words the same rule differently — "up to two (2) spare lithium-ion mobility aid batteries as long as the combined total is less than 300 watt hours or 25 grams".
FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29 FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane? (opens in a new tab) · read 2026-07-29
Lithium-ion: one spare ≤300 Wh, or two spares ≤160 Wh each, carried onboard inside a carry-on bag. Non-spillable: one (1) spare in the cargo compartment. Spillable: no spare allowed.
FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29 FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane? (opens in a new tab) · read 2026-07-29
Not routinely. Federal rules let a lithium-ion, spillable or non-spillable battery stay installed if it is securely attached, the housing protects it from damage and the terminals are protected. "In some situations, it will be necessary to remove the battery" — a removed lithium-ion battery must then travel in the cabin, and a spillable battery goes in a battery box if the chair cannot be carried upright.
FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane? (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
Accepted (gel / dry cell). May stay installed if securely attached, protected by its housing and with terminals protected. Chairs whose non-spillable battery has no effective way to prevent unintentional activation travel with the battery disconnected and terminals protected — which may erase the chair's memory chip. One (1) spare non-spillable battery is allowed in the cargo compartment.
FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane? (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
Accepted. "Spillable batteries may need to be removed from the device and transported in a special battery box if the mobility device cannot be loaded, secured, and unloaded in an upright position. Frontier will provide the battery box if necessary" (a customer-supplied box meeting DOT requirements may be accepted). A spare spillable battery is not allowed.
FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane? (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
"The battery terminals must be protected from short circuits by placing the battery in the original retail packaging, or insulating the terminal by taping over exposed terminals, or placing each battery in a separate plastic bag or protective pouch." Labelling battery cables and supplying disconnect/reconnect directions helps ground staff.
FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29 FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane? (opens in a new tab) · read 2026-07-29
"Please provide the type and size of battery at check-in to ensure safe handling and transportation of the battery." Frontier advises affixing written loading/unloading instructions to the device and keeping a spare copy. No spec sheet or MSDS is demanded.
Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
No maximum size published for a checked powered wheelchair; Frontier's pointer to an "Aircraft Configuration" page with cargo dimensions leads to a 404 (checked 2026-07-29).
No weight limit published for a checked powered wheelchair.
Frontier says powered chairs may be checked at the ticket counter or departure gate, but does not publish whether they are returned at the aircraft door.
All batteries must be free of defect, damage or leakage. Lithium metal batteries are forbidden on all Frontier aircraft.
Manual wheelchairs
Manual, folding, non-folding and collapsible wheelchairs are accepted, in the cargo compartment or in the cabin, at no charge.
Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
"The passenger cabin has designated space to hold two (2) wheelchairs within the cabin based on space availability. Any additional wheelchairs will be stowed in the cargo compartment of the aircraft."
Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
"A wheelchair in the cabin cannot exceed 40 in high x 13 in wide x 50 in long and weigh more than 70 lbs" (101.6 x 33 x 127 cm; 31.8 kg). The cabin holds two wheelchairs in total, subject to availability.
Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
Frontier publishes no maximum size for a checked wheelchair. Its accessibility page says "To review our Cargo Dimensions visit our Aircraft Configuration page", but that page could not be found on flyfrontier.com on 2026-07-29 (candidate URLs returned 404).
No weight limit published for a checked wheelchair. The only weight Frontier publishes — 70 lbs — applies to a wheelchair carried in the cabin (see cabin_stowage_dimensions).
Frontier states non-collapsible wheelchairs, scooters and battery-powered chairs "can be checked at the ticket counter or departure gate", but does not publish whether a checked chair is returned at the aircraft door on arrival.
Frontier advises removing detachable parts (cushions, footrests) and carrying them into the cabin or checking them, and attaching written loading/unloading instructions to the chair with a spare copy kept by the passenger.
Booking & cost
No advance-notice deadline published for wheelchairs. Frontier says "though we encourage advanced notice", alert station agents of any accommodation needed, and recommends requesting an aisle wheelchair when making the reservation.
"To add a wheelchair to a booking, follow these steps." At the airport you can alert a skycap at curbside or a Frontier representative at the ticket counter; curbside assistance must be requested with a Frontier representative inside the terminal. Accessibility help before booking goes through the Accessibility Request Form.
FAQ — Are wheelchairs available at the airport? (opens in a new tab) · read 2026-07-29 Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29 Accessibility Statement (Accessibility Request Form, Cargo Hold Information) (opens in a new tab) · read 2026-07-29
"Wheelchairs (manual or electric, folding, non-folding or collapsible), scooters, and other mobility devices (walkers, canes, and crutches) are allowed items that can be brought onto the aircraft either in the cargo compartment or in the passenger cabin at no charge."
Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29 FAQ — Traveling with a Wheelchair (opens in a new tab) · read 2026-07-29
Frontier does not publish a number of mobility devices carried free per passenger. It only states the cabin has designated space for two (2) wheelchairs in total, subject to availability.
"You have the right to file a claim" (airport baggage service office or online); "you have the right to receive a loaner wheelchair or scooter"; "you have the right to select a vendor of your choice for repairs or replacement" — Frontier's partner is Global Repair Group. A trained Complaint Resolution Official is available at the airport or via flyfrontier.com/customer-service/. No liability cap or full-value figure is published.
FAQ — What to do if my wheelchair or scooter is damaged? (opens in a new tab) · read 2026-07-29
On board
"We have specially-designed wheelchairs for our immobile passengers to use in reaching their seats when boarding and deplaning our aircraft." Frontier recommends requesting the aisle chair when booking and notifying a representative on arrival at the airport.
Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29
Not published on Frontier's site (all-Airbus A320-family single-aisle fleet).
An aisle wheelchair is provided to assist with boarding and transferring to a seat. However, "we will not provide an employee or attendant to remain with the passenger"; a passenger needing personal or continuous assistance must travel with a safety/personal care assistant.
Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · read 2026-07-29
Frontier publishes no movable-armrest or bulkhead seating policy for wheelchair users. It states all passengers must sit upright for taxi, take-off and landing, and that an orthotic positioning device or brace may be used (Frontier does not supply one) provided it is not attached to the aircraft seat and fits between the armrests.
Fleet detail. Frontier's accessibility page says "To review our Cargo Dimensions visit our Aircraft Configuration page", but no such page could be found on flyfrontier.com on 2026-07-29 (/travel/travel-info/aircraft-configuration/ and /travel-information/aircraft-configuration/ both 404). No hold-door aperture is therefore verifiable; the only published size limit is the 40 x 13 x 50 in cabin limit.
Worth knowing
US DOT-regulated carrier. Two Frontier pages word the lithium spare rule differently: the Special Services page and the 'Traveling with a Wheelchair' FAQ allow one spare ≤300 Wh or two ≤160 Wh each, while the battery FAQ allows up to two spares with a combined total under 300 Wh — a traveller carrying two 160 Wh spares should get this confirmed before flying. Frontier publishes no dedicated disability phone line; a CRO must be requested at the airport or through general customer service. The cargo-hold dimensions the accessibility page points to are unreachable.
Sources
Every figure above traces to one of these.
- s1 Special Services — Traveling with Wheelchairs / Wheelchair Assistance (opens in a new tab) · official · read 2026-07-29
- s2 Accessibility Statement (Accessibility Request Form, Cargo Hold Information) (opens in a new tab) · official · read 2026-07-29
- s3 FAQ — Traveling with a Wheelchair (opens in a new tab) · official · read 2026-07-29
- s4 FAQ — Can I bring a battery-powered wheelchair or mobility aid on the plane? (opens in a new tab) · official · read 2026-07-29
- s5 FAQ — What to do if my wheelchair or scooter is damaged? (opens in a new tab) · official · read 2026-07-29
- s6 Customer Service — Call, Chat or Text (opens in a new tab) · official · read 2026-07-29
- s7 FAQ — Are wheelchairs available at the airport? (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 7 official sources · 3 contacts · 71% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.