All airlines Europe
Freebird Airlines
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Wet-lease / ACMI operator. Freebird Airlines usually flies aircraft and crew on behalf of other airlines. If your ticket says another airline, that airline’s wheelchair policy governs your booking — but the aircraft’s physical hold limits are this operator’s.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneTürkiye — Freebird Service Center (general reservations and enquiries; no separate disability line published)
- EmailSpecial assistance for passengers with disabilities / reduced mobility (Ground Operations)
- EmailFreebird Service Center — general enquiries
- Online form
freebirdairlines.com sits behind a Cloudflare bot wall that blocked every automated route tried (direct fetch, reader proxy, robots.txt, sitemap.xml), so every figure here was read from Internet Archive snapshots of Freebird's own pages; the policy_pages links above point at the live URLs, which a human browser can open. groundops@freebirdairlines.com is the only channel Freebird names for disability/reduced-mobility passengers — the address is Cloudflare-obfuscated on the page and was decoded from the page's own data-cfemail attribute. services@freebirdairlines.com appears both as the Service Center address and as the web-accessibility feedback address. Most Freebird seats are sold by tour operators; the site warns that 'some of our services differ for bookings made by Third parties (e.g. tour operators and travel agencies)'.
Read it from the source
- Dangerous Goods in Baggage — mobility-aid battery rules (opens in a new tab)
- Medical Assistance — disabled passengers and passengers with reduced mobility (opens in a new tab)
- Special Passenger Situations hub (opens in a new tab)
- Travel Rules — the hub that now holds General Terms & Conditions, Personal Data and Additional Services Requirements (the old /general-terms-conditions URL 404s since about May 2026) (opens in a new tab)
- Lost, Damaged and Delayed Baggage — what to do if your wheelchair is damaged (PIR at the airport, written claim in 7 days) (opens in a new tab)
- Turkish DGCA instruction SHT-ENGELSİZ — the legal minimum every Turkish carrier owes a disabled passenger (48 h notice, no extra fee, max 2 mobility items). Live link; Freebird's own pages are behind a bot wall (opens in a new tab)
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted only with the airline's prior approval. All three mobility-aid rows of Freebird's dangerous-goods table (non-spillable/NiMH/dry, spillable or lithium-ion, and lithium-ion with inadequate battery protection) are marked 'The approval of Freebird Airlines is required: Yes'.
Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20
Lithium-ion powered chairs are carried with Freebird's approval; they appear in two rows — one where the aid protects the battery (checked baggage: Yes, carry-on: No) and one 'where the design of the mobility aid does not provide adequate protection for the battery(ies)' (checked baggage: No, carry-on: Yes).
Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20
Not published. Freebird states no watt-hour cap for a battery that stays installed in the chair. The 100 Wh / 160 Wh figures elsewhere on the same table belong to portable electronic devices and their spares, not to mobility aids — do not read them across.
Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20
Not published. Where the aid's design 'does not provide adequate protection for the battery(ies)' Freebird's table permits the battery only in carry-on and not in checked baggage, but gives a watt-hour figure only for spares, not for the removed main battery.
Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20
'Passenger may cary a maximum of one spare lithium ion battery not exceeding 300 Wh, two spare batteries each not exceeding 160 Wh.' Spares are carry-on only (checked baggage: No).
Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20
Maximum count is two: 'one spare lithium ion battery not exceeding 300 Wh, two spare batteries each not exceeding 160 Wh' — so either one 300 Wh spare or two 160 Wh spares. The 2025 edition of the table also allowed 'a maximum one spare wet, two spare nickel-metal hydride batteries or dry batteries' for non-lithium aids.
Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20 Dangerous Goods in Baggage — IATA DGR Edition 66 table, fuller Mobility Aids wording (Internet Archive snapshot 2025-12-09) (opens in a new tab) · read 2025-12-09
Only where the chair does not protect its own battery. For a lithium-ion aid 'where the design of the mobility aid does not provide adequate protection for the battery(ies)' the table marks checked baggage 'No' and carry-on 'Yes', i.e. the battery travels in the cabin; where the design does protect the battery the aid goes in the hold with the battery in place.
Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20
'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries.' — approval required: Yes; checked baggage: Yes; carry-on: No. The 2025 edition of the same table added that the aid 'must be prepared for transport to prevent unintentional activation and must not contain any free or unabsorbed liquid'.
Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20 Dangerous Goods in Baggage — IATA DGR Edition 66 table, fuller Mobility Aids wording (Internet Archive snapshot 2025-12-09) (opens in a new tab) · read 2025-12-09
'Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries.' — approval of Freebird Airlines required: Yes; permitted in or as checked baggage: Yes; permitted in or as carry-on baggage: No.
Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20
Battery-powered mobility aids 'must be prepared for transport to prevent unintentional activation and must not contain any free or unabsorbed liquid' (IATA DGR Ed. 66 wording carried on Freebird's page in December 2025; the May 2026 edition of the table shortened the row but kept the same approval requirement).
Dangerous Goods in Baggage — IATA DGR Edition 66 table, fuller Mobility Aids wording (Internet Archive snapshot 2025-12-09) (opens in a new tab) · read 2025-12-09
Not published. Freebird asks for approval of the mobility aid but does not say it requires a battery spec sheet, MSDS or manufacturer label.
Not published. Freebird gives no maximum powered-chair size and no A320 hold-door figure.
No powered-wheelchair weight limit is published. The general rule is 'No single piece of checked baggage can be accepted over 32 kg', with no stated exemption for mobility aids — most power chairs exceed it, so approval from Ground Operations should be obtained before travel. CAUTION: read from the 6 February 2026 General Terms & Conditions page; that URL now 404s and the terms have moved under /travel-rules.
General Terms & Conditions of Carriage (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06 Travel Rules hub — the page that replaced the standalone /general-terms-conditions URL when Freebird restructured its site (Internet Archive snapshot 2026-05-18) (opens in a new tab) · read 2026-05-18
Not published. Freebird does not say whether a powered chair is returned plane-side.
Separate from mobility aids, 'Hoverboards, segways, solowheels, airwheels, balance wheels, or other portable vehicles that work with a lithium battery are forbidden on our flights, either in the cabin or as hold baggage' — that ban is for personal transporters, not wheelchairs. Passengers needing in-flight therapeutic oxygen must use equipment supplied by Freebird and only in a medical emergency; there is no electrical power at the seats for a POC or CPAP.
Manual wheelchairs
Wheelchairs are handled as checked baggage: 'The passengers are required to attach any tag, stating the full name and address details, on the wheelchairs before delivery of such items as baggage.' No separate approval is required for a non-powered chair.
Checked Baggage (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06
Not published. Freebird's free in-cabin item list covers '1 umbrella (except those with a pointed tip) or walking stick' but says nothing about stowing a folding manual wheelchair in the cabin; only one 8 kg / 55 x 40 x 20 cm hand-baggage item is allowed.
General Terms & Conditions of Carriage (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06
Not published — Freebird publishes no in-cabin wheelchair stowage space.
Not published. Freebird gives no maximum wheelchair size and no A320 hold-door aperture.
No wheelchair-specific weight limit is published. The only published weight rule is general: 'No single piece of checked baggage can be accepted over 32 kg' — the passenger must repack it or send it as cargo. Freebird does not say whether mobility aids are exempt, so a heavy chair should be cleared with Ground Operations first. CAUTION: this was read from the General Terms & Conditions page of 6 February 2026; that URL 404s since about May 2026 and the terms now sit under /travel-rules, so the wording may have moved or changed.
General Terms & Conditions of Carriage (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06 Travel Rules hub — the page that replaced the standalone /general-terms-conditions URL when Freebird restructured its site (Internet Archive snapshot 2026-05-18) (opens in a new tab) · read 2026-05-18
Not published. Freebird does not say whether a wheelchair is returned at the aircraft door or at the baggage belt.
A name-and-address tag must be attached to the wheelchair before it is handed over. A walking stick travels free in the cabin in addition to the single 8 kg hand-baggage item. Stretcher transport (STCR) 'is not applicable for the commercial flights' and is only possible on a whole-aircraft group charter with prior confirmation from the Directors of Ground Operations and Technical Management.
Booking & cost
FREEBIRD ITSELF PUBLISHES NO DEADLINE — it only asks disabled/reduced-mobility passengers to e-mail Ground Operations, and requires prior approval for a battery-powered aid without stating a lead time. The 48 hours is the Turkish DGCA legal minimum that binds it: SHT-ENGELSİZ art. 10 guarantees the Annex-1 assistance only where the request reached the carrier at least 48 hours before scheduled departure (no separate request is needed for the return leg if both legs were booked at the same time with the same carrier).
SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on Turkish-licensed carriers including Freebird (HÜRKUŞ HAVA YOLU A.Ş.) — LIVE PDF (opens in a new tab) · read 2026-07-29 FAQ — How can I receive special assistance? (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06 Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20
'Freebird Airlines gives priority to the transportation of people with disabilities and their accompanying person. In order to improve the travel experiences of our passengers with disabilities/reduced mobility, we kindly ask them to contact us by e-mail at groundops@freebirdairlines.com.' The dangerous-goods table marks every battery-powered mobility aid as 'The approval of Freebird Airlines is required: Yes'.
FAQ — How can I receive special assistance? (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06 Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20
FREEBIRD ITSELF NEVER SAYS: its conditions only promise that passengers 'requiring assistance for boarding / disembarking … shall normally not be charged', and its special-baggage page says 'Charges are payable for the carriage of special baggage' without listing wheelchairs either way. The value records the Turkish law binding Freebird: SHT-ENGELSİZ art. 11 makes the carrier provide the Annex-1 assistance and other arrangements — which include carrying up to two mobility items — 'without demanding an extra fee, report/document etc.'; art. 15 forbids waiving it.
SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on Turkish-licensed carriers including Freebird (HÜRKUŞ HAVA YOLU A.Ş.) — LIVE PDF (opens in a new tab) · read 2026-07-29 General Terms & Conditions of Carriage (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06 Special Baggage & Transportation of Animals (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06
Freebird publishes no number, so no value is asserted. As a legal backstop the Turkish DGCA instruction SHT-ENGELSIZ (Annex-1) entitles each disabled passenger to carriage of up to 2 mobility items, electric wheelchair included — that is the regulator's floor, not Freebird's published policy.
Freebird's Lost, Damaged and Delayed Baggage page (new in the 2026 rebuild): file a Property Irregularity Report at the airport Lost & Found before leaving the arrival hall; damage or loss 'must be reported immediately at the destination station … in writing to the airline within seven (7) days from the date of delivery … and within twenty-one (21) days after delivery in case of delayed baggage'; liability 'is limited by international convention'. No SDR figure, no mobility-aid rule. SHT-ENGELSİZ art. 14 adds that the provider responsible where the chair was damaged bears the loss.
Lost, Damaged and Delayed Baggage — new page added in the 2026 site rebuild (Internet Archive snapshot 2026-05-20) (opens in a new tab) · read 2026-05-20 SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on Turkish-licensed carriers including Freebird (HÜRKUŞ HAVA YOLU A.Ş.) — LIVE PDF (opens in a new tab) · read 2026-07-29 Checked Baggage (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06 Special Baggage & Transportation of Animals (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06
On board
Not published. Freebird lists WCHP/WCHC categories (passengers who can move in the cabin 'only with help of on-board wheelchair', or who must be carried to their seat) but never says whether an on-board aisle chair is carried on its A320s.
Medical Assistance — disabled passengers and passengers with reduced mobility (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06
Not published. Freebird says nothing about accessible lavatories on its all-A320 fleet.
Not stated as a service. Freebird publishes the IATA SSR classification (WCHR/WCHS/WCHP/WCHC, the last two involving being carried up and down the steps and to the cabin seat) and says assistance for boarding/disembarking is 'normally not' charged, but it does not commit to who performs the transfer or to lifting a passenger.
Medical Assistance — disabled passengers and passengers with reduced mobility (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06 General Terms & Conditions of Carriage (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06
No disability seating rule is published. Seat selection is a paid ancillary bookable up to 4 hours before departure; if a doctor's fitness-to-fly certificate states an accompanying person is necessary, 'passengers shall provide their own accompanying person / attendance'.
Medical Assistance — disabled passengers and passengers with reduced mobility (Internet Archive snapshot 2026-02-06) (opens in a new tab) · read 2026-02-06
Fleet detail. Single-type fleet: 'Freebird Airlines operates with a fleet of 11 A320 aircraft, while Freebird Europe operates with a fleet of 3 A320 aircraft' — so one hold configuration, but no hold-door aperture or maximum wheelchair size is published. The only published weight rule that could bind a chair is the general 32 kg per checked piece limit.
Worth knowing
FRESHNESS PASS 2026-07-29 — three things changed. (1) freebirdairlines.com is STILL unreachable live: Cloudflare answers 403 "Just a moment..." to a direct fetch with a full Chrome header set and to the r.jina.ai reader at --render 25 and --render 40, and the block covers static assets (/assets/, /docs/, /files/) and every subdomain found in certificate transparency (content-hub, capi, agency, signal), so there is no static host to slip through as there was for SunExpress. (2) A LIVE REGULATOR SOURCE was therefore added — SHT-ENGELSİZ, the Turkish DGCA instruction that binds Freebird — and three facts that were null are now filled from it (notice_hours 48, devices_per_passenger 2, fee_charged false). Each of those details says plainly that Freebird itself publishes nothing. (3) FREEBIRD REBUILT ITS SITE between February and May 2026: /general-terms-conditions now 404s (CDX capture 2026-05-05, status 404) and the terms sit behind a new /travel-rules hub, while a new /lost-and-damaged-baggage page appeared with the 7-day / 21-day claim deadlines now recorded under damage_liability. A HUMAN MUST RE-CHECK the '32 kg per checked piece' rule and the cabin-item list, which are still quoted from the 6 February 2026 snapshot of the retired GTC URL. CDX was re-run for every other cited page and the snapshots below are the newest 200 captures that exist. ORIGINAL RESEARCH NOTES FOLLOW. Freebird (legal name HÜRKUŞ HAVA YOLU TAŞIMACILIK VE TİCARET A.Ş., part of Gözen Holding) is a Turkish leisure charter operator that also sells seat-only scheduled tickets on its own site (mainly German cities and Chişinău to Antalya, plus Greek islands), which is why passenger_service is set to true even though operator_type stays acmi_charter. Where a tour operator or contracting airline sold the ticket, that company handles the booking and Freebird warns 'some of our services differ for bookings made by Third parties'. Substance of the policy: every battery-powered mobility aid needs Freebird's prior approval; spillable, non-spillable and lithium-ion chairs are all carried as checked baggage; spares are cabin-only, max one 300 Wh or two 160 Wh. What is missing matters as much — no notice deadline, no maximum chair weight or size, no gate-delivery promise, no statement about an on-board aisle chair, and no mobility-aid damage-liability rule. The general '32 kg per checked piece' cap is published with no mobility-aid exemption; a human should ask Freebird directly whether it applies to a power chair, because most exceed it. All content was read from Internet Archive snapshots (2026-01 to 2026-06) because freebirdairlines.com is behind a Cloudflare interactive challenge that blocked direct fetches, the reader proxy, robots.txt and sitemap.xml alike; the dangerous-goods table exists in two archived editions (IATA DGR Ed. 66, Dec 2025, and Ed. 67, May 2026) and the newer one shortened the non-spillable row without changing the approval requirement. Freebird's /accessibility page is a WCAG web-accessibility statement, not a travel-assistance page.
Sources
Every figure above traces to one of these.
- s1 Dangerous Goods in Baggage — IATA DGR Edition 67 table, Mobility Aids rows (Internet Archive snapshot 2026-05-20) (opens in a new tab) · official · read 2026-05-20
- s2 Dangerous Goods in Baggage — IATA DGR Edition 66 table, fuller Mobility Aids wording (Internet Archive snapshot 2025-12-09) (opens in a new tab) · official · read 2025-12-09
- s3 FAQ — How can I receive special assistance? (Internet Archive snapshot 2026-02-06) (opens in a new tab) · official · read 2026-02-06
- s4 Medical Assistance — disabled passengers and passengers with reduced mobility (Internet Archive snapshot 2026-02-06) (opens in a new tab) · official · read 2026-02-06
- s5 Checked Baggage (Internet Archive snapshot 2026-02-06) (opens in a new tab) · official · read 2026-02-06
- s6 General Terms & Conditions of Carriage (Internet Archive snapshot 2026-02-06) (opens in a new tab) · official · read 2026-02-06
- s7 Contact — Freebird Service Center (Internet Archive snapshot 2026-01-13) (opens in a new tab) · official · read 2026-01-13
- s8 Accessibility — Web Accessibility Statement, last updated 19 February 2026 (Internet Archive snapshot 2026-06-02) (opens in a new tab) · official · read 2026-06-02
- s9 Our Fleet (Internet Archive snapshot 2026-06-02) (opens in a new tab) · official · read 2026-06-02
- s10 Special Baggage & Transportation of Animals (Internet Archive snapshot 2026-02-06) (opens in a new tab) · official · read 2026-02-06
- s11 Travel Rules hub — the page that replaced the standalone /general-terms-conditions URL when Freebird restructured its site (Internet Archive snapshot 2026-05-18) (opens in a new tab) · official · read 2026-05-18
- s12 Lost, Damaged and Delayed Baggage — new page added in the 2026 site rebuild (Internet Archive snapshot 2026-05-20) (opens in a new tab) · official · read 2026-05-20
- s13 SHT-ENGELSİZ — "Engelli veya Hareket Kabiliyeti Kısıtlı Havayolu Yolcuları Talimatı", Turkish DGCA (SHGM) instruction of 24/11/2015, binding on Turkish-licensed carriers including Freebird (HÜRKUŞ HAVA YOLU A.Ş.) — LIVE PDF (opens in a new tab) · regulator · read 2026-07-29
Record quality
Record status researched · confidence high · 12 official sources · 4 contacts · 55% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.