All airlines Asia Pacific
Fiji Airways
Powered wheelchairs accepted · carried free · 168 h notice.
- Advance notice
- 168hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneFiji — Accessibility Coordinator (mobility aids, battery wheelchairs)
- PhoneFiji — Reservations (select the special/medical assistance option)
- PhoneFiji — Reservations (alternate)
- PhoneAustralia — Reservations 13 3454 (13 FIJI)
- PhoneNew Zealand — Reservations (freephone)
- PhoneCanada & USA — Reservations (toll free)
- PhoneHong Kong — Reservations (special assistance directory)
- PhoneSingapore — Reservations
- PhoneHong Kong — Medical assistance directory (differs from the accessibility list)
- PhoneMalaysia — Medical assistance directory
- EmailAccessibility Coordinator — special assistance, own mobility device, battery wheelchairs
- EmailMedical clearance, stretchers, oxygen and respiratory devices
- Online form
- Online form
The accessibility section and the medical section of the same page publish different Hong Kong numbers (+852 2571 8005 vs +852 3192 7568); the medical section also adds a Malaysia line that the accessibility section omits.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Battery-operated wheelchairs are carried. Fiji Airways requests that passengers with battery-operated wheelchairs email accessible@fijiairways.com at least 7 days before travel, and it "may need to remove and pack batteries separately if the battery is not secured". Carriage is refused where the aid exceeds lift/ramp capacity, will not fit the hold door, or would breach safety rules.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The Dangerous Goods page covers only portable electronic devices, spare batteries and power banks, and expressly states that small lithium battery-powered vehicles (hoverboards, airwheels) "are not 'mobility aids'" — so its limits are not stated to apply to wheelchairs.
Dangerous Goods — power banks, lithium batteries and restricted articles (opens in a new tab) · read 2026-07-29
Not published. Fiji Airways gives watt-hour figures only for portable electronic devices (100 Wh, or 100–160 Wh with operator approval); no mobility-aid figure is published.
Dangerous Goods — power banks, lithium batteries and restricted articles (opens in a new tab) · read 2026-07-29
Not published for a battery removed from a wheelchair.
Dangerous Goods — power banks, lithium batteries and restricted articles (opens in a new tab) · read 2026-07-29
Not published for a wheelchair spare battery. The 100 Wh spare-battery cap on the Dangerous Goods page is a portable-electronics limit.
Dangerous Goods — power banks, lithium batteries and restricted articles (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The Dangerous Goods page's limits (20 spare lithium-ion batteries, 2 spare non-spillable batteries) are general portable-electronics limits and are not stated to apply to wheelchair batteries.
Dangerous Goods — power banks, lithium batteries and restricted articles (opens in a new tab) · read 2026-07-29
"Fiji Airways may need to remove and pack batteries separately if the battery is not secured." Removal is therefore at the airline's discretion where the battery is unsecured, not a blanket requirement; the page does not say where the removed battery travels.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The Dangerous Goods page's non-spillable rule (12 V or less and 100 Wh or less, maximum 2 spares) is written for spare batteries for portable electronic devices, not for wheelchairs.
Dangerous Goods — power banks, lithium batteries and restricted articles (opens in a new tab) · read 2026-07-29
Not published. Neither the accessibility page nor the Dangerous Goods page addresses wheelchair battery chemistry.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29 Dangerous Goods — power banks, lithium batteries and restricted articles (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The Dangerous Goods page requires spare/loose batteries to be individually protected to prevent short circuits, but that section concerns portable electronic devices.
Dangerous Goods — power banks, lithium batteries and restricted articles (opens in a new tab) · read 2026-07-29
No battery spec sheet, MSDS or form is required. Fiji Airways does require the passenger to provide instructions for disassembly and reassembly of the mobility aid, and requests that they bring any specialised tools needed.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
No maximum chair size is published; the binding published figures are cargo-door apertures. Smallest across the fleet: ATR 42/72-600 0.70 m wide; DHC6-400 0.69 m high. Full table (width x height): A350-900 2.34 x 1.62 m; A330-200/300 2.38 x 1.65 m; B737 MAX/NG 1.22 x 0.86 m; ATR 42/72-600 0.70 x 1.65 m; DHC6-400 0.75 x 0.69 m.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Same rule as for manual aids: each piece must not exceed 32 kg unless it can travel upright in free-wheel mode; items above 32 kg that cannot travel upright in free-wheel mode must go as freight at standard freight rates. Devices over 50 kg: arrive 3 hours before departure.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Not published — Fiji Airways does not say whether a powered chair is returned at the aircraft door.
Where a mobility aid must be disassembled to be carried, Fiji Airways will disassemble and package it and unpackage and reassemble it on arrival, but the passenger must supply disassembly/reassembly instructions and is asked to bring any specialised tools.
Manual wheelchairs
"Fiji Airways will, on request, carry, free of charge and as priority baggage, a disability mobility aid, if it is necessary for the mobility or well-being of a person." The aid must be for the passenger's own use.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Not published. Fiji Airways says only that a person with a disability may bring on board and retain any small assistive device needed during travel (cane, crutches, communication device, orthotic positioning device, portable oxygen concentrator); it does not say a folding manual wheelchair may be stowed in the cabin.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Not published — no in-cabin stowage dimensions are given for a folding wheelchair.
No maximum chair size is published. These are the SMALLEST published CARGO-DOOR apertures across the fleet: ATR 42/72-600 0.70 m wide, DHC6-400 0.69 m high. Full table (width x height): A350-900 2.34 x 1.62 m; A330-200/300 2.38 x 1.65 m; B737 MAX/NG 1.22 x 0.86 m; ATR 42/72-600 0.70 x 1.65 m; DHC6-400 0.75 x 0.69 m.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
"Each piece must not exceed 32kgs except for equipment which can travel in the upright position in free wheel mode. Items above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight, and our standard freight rates will apply." Passengers whose device weighs more than 50 kg are advised to arrive 3 hours before departure.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Not published — the accessibility page does not say whether a checked wheelchair is returned at the aircraft door or at the baggage hall.
Fiji Airways will refuse a mobility aid where its weight or size exceeds the capacity of the lifts or ramps, where the baggage-compartment doors are too small, or where carriage would jeopardise airworthiness or breach safety regulations.
Booking & cost
Fiji Airways "requests passengers with battery operated wheelchairs to email us at least 7 days prior to travel" (168 h). General special-assistance and accommodation requests (wheelchair service, own mobility device, seating, service dog, allergy buffer zone) should be made at booking or at least 48 hours before departure.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Requests for special assistance or an accommodation (wheelchair service, travelling with your own mobility device, service animal) go to accessible@fijiairways.com or +679 224 9176, or to the worldwide reservations numbers, which offer a special/medical assistance option. Wheelchair assistance and seat selection can also be requested in Manage Your Booking.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Fiji Airways will, on request, carry a disability mobility aid free of charge and as priority baggage if it is necessary for the person's mobility or well-being. Two pieces per person travel free as checked baggage in addition to the normal checked allowance; a third or further piece counts against the normal allowance and excess charges apply.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Two pieces of mobility equipment per person free as checked baggage, in addition to other checked baggage. For flights to/from the U.S. there is no limit on the number of pieces of mobility equipment and they do not count towards the carry-on or checked baggage allowances.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29 Accessibility (US site version) (opens in a new tab) · read 2026-07-29
If a mobility aid is delayed or damaged, Fiji Airways provides a temporary replacement until it is returned, repaired or replaced, without delay and at its own expense. If it is lost or destroyed the airline replaces it with a comparable model, and states it does "not enforce the maximum liability amounts set out in the Montreal Convention, or its predecessor, the Warsaw Convention".
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
On board
Not published. The only chair mentioned is a "boarding wheelchair" used to carry non-ambulatory passengers up the mobile staircase at Cassidy International (CXI), Kiribati; nothing is published about an on-board aisle chair.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Not published. Fiji Airways says cabin crew will escort a blind or low-vision passenger from their seat to the lavatory but will not assist inside it; it publishes nothing about lavatory accessibility for wheelchair users.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Not published as a general commitment. At Cassidy International (CXI), Kiribati, where there are no aerobridges or high-lift equipment, trained personnel will support ambulatory passengers up a mobile staircase or carry non-ambulatory passengers in a boarding wheelchair. A support person must be capable of attending to all of the passenger's personal and physical needs.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
On request made at least 48 hours before scheduled departure Fiji Airways will assign a seat that best meets the passenger's accessibility needs, taking the passenger's own opinion into account, and will assign adjacent seats for a support person, for a large service dog, or where the passenger needs more than one seat. A disabled passenger and their support person cannot be seated in an exit row.
Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · read 2026-07-29
Fleet detail. Published maximum cargo-door apertures (width x height): A350-900 2.34 m (92 in) x 1.62 m (64 in); A330-200/300 2.38 m (93.5 in) x 1.65 m (65 in); B737 MAX/NG 1.22 m (48 in) x 0.86 m (34 in); ATR 42/72-600 0.70 m (27.56 in) x 1.65 m (65 in); DHC6-400 0.75 m (29.7 in) x 0.69 m (27.2 in). The ATR and Twin Otter (Fiji Link) doors are the binding constraint on the domestic network.
Worth knowing
Strong accessibility page (three-year Accessibility Plan and Progress Reports, a cargo-door table, and a damage-liability promise that waives the Montreal Convention cap) — but a real gap: Fiji Airways publishes NO watt-hour limit, battery-chemistry rule or spare-battery rule for wheelchairs. Its Dangerous Goods page deals only with portable electronic devices, spare batteries and power banks and expressly says small lithium battery-powered vehicles are not mobility aids, so none of its Wh numbers can be read across to a power chair; email accessible@fijiairways.com at least 7 days ahead. Also: power banks may not be used or charged on board and are barred from checked baggage from 19 January 2026; at Cassidy International (CXI), Kiribati there are no aerobridges or high-lift vehicles, so boarding is by mobile staircase with non-ambulatory passengers carried in a boarding wheelchair; Fiji Link ATR/DHC6 hold doors are as small as 0.70 m wide / 0.69 m high.
Sources
Every figure above traces to one of these.
- s1 Accessibility — Fiji Airways Group Accessibility Statement, mobility and wheelchair assistance (opens in a new tab) · official · read 2026-07-29
- s2 Dangerous Goods — power banks, lithium batteries and restricted articles (opens in a new tab) · official · read 2026-07-29
- s3 Accessibility (US site version) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 3 official sources · 14 contacts · 48% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.