All airlines Europe
EuroAtlantic Airways
Powered wheelchairs accepted · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Not published
Wet-lease / ACMI operator. EuroAtlantic Airways usually flies aircraft and crew on behalf of other airlines. If your ticket says another airline, that airline’s wheelchair policy governs your booking — but the aircraft’s physical hold limits are this operator’s.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhonePortugal — Lisbon office, reservations and informationMonday to Friday 09:00–13:00 and 14:00–18:00
- PhonePortugal — head office / airport switchboard
- PhoneGuinea-Bissau — Bissau office, reservations and informationMonday to Friday 08:30–17:30
- EmailComplaint Resolution Official (CRO) — passengers with special needs
- EmailPassenger complaints / customer services
- EmailReservations — Lisbon
- EmailReservations — Bissau
euroAtlantic publishes a dedicated mailbox for passengers with special needs (CRO@euroatlantic.pt) but no disability telephone line: on the day, you ask any cabin crew or ground staff member to call a Complaint Resolution Official. The CRO page also reprints the US DOT hotline for air travellers with disabilities (+1 800 778 4838 voice, +1 800 455 9880 TTY) and the DOT Aviation Consumer Protection Division (+1 202 366 2220 voice, +1 202 366 0511 TTY) — those are the regulator's numbers, not euroAtlantic's, and are recorded here only in this note.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Electric wheelchairs are expressly included in the two pieces of mobility equipment carried per passenger, "subject to 48 hours' prior notice, possible space limitations on board, and the applicable regulations regarding dangerous goods". They travel as checked baggage.
euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · read 2026-07-29 euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page) (opens in a new tab) · read 2026-07-29
Not published for wheelchairs. euroAtlantic's battery page classifies lithium batteries by size and notes that "large" batteries over 160 Wh are found in "electric and hybrid vehicles, mobility devices and motorcycles", but never says whether a lithium-powered wheelchair is accepted.
Not published. The watt-hour figures on euroAtlantic's battery page (small ≤100 Wh, medium 100–160 Wh, large >160 Wh) describe battery classes generally; the airline publishes no watt-hour cap for a wheelchair battery.
Not published. The watt-hour figures on euroAtlantic's battery page (small ≤100 Wh, medium 100–160 Wh, large >160 Wh) describe battery classes generally; the airline publishes no watt-hour cap for a wheelchair battery.
Not published. The watt-hour figures on euroAtlantic's battery page (small ≤100 Wh, medium 100–160 Wh, large >160 Wh) describe battery classes generally; the airline publishes no watt-hour cap for a wheelchair battery.
Not published for wheelchairs. euroAtlantic states only that "spare batteries must not be placed in checked baggage" and that their terminals must be protected against short circuits.
Required for a spillable (wet) wheelchair battery: "The battery must be removed and transported in a special container." No removal rule is published for dry/non-spillable or lithium wheelchair batteries.
euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · read 2026-07-29 euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page) (opens in a new tab) · read 2026-07-29
"Dry batteries (non-spillable) — These are not considered dangerous goods and must be thoroughly tested before being labeled as dry or non-spillable. They are not accepted as checked baggage" (PT: "Não são aceites como bagagem de porão"). That contradicts the rule that wheelchairs travel only as checked baggage — check with the airline before flying with a sealed/gel/AGM chair.
euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · read 2026-07-29 euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page) (opens in a new tab) · read 2026-07-29
"Although batteries containing spillable liquids are generally not permitted in cabin or checked baggage, they may be transported if they are part of the passenger's electric wheelchair. The battery must be removed and transported in a special container." euroAtlantic must be told in advance and the passenger must arrive early and inform check-in staff. Outside the wheelchair exception, spillable batteries are dangerous goods "only accepted as cargo".
euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · read 2026-07-29 euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page) (opens in a new tab) · read 2026-07-29
"The terminals of spare batteries must be protected against short circuits. Batteries should be carried in their original packaging, or the terminals must be covered with tape, or each battery should be placed in an individual plastic bag." Batteries installed in equipment carried in the hold must be switched off and protected against accidental activation.
Not published. euroAtlantic requires only that a dry/non-spillable battery has been factory-tested and labelled as such; no spec sheet, MSDS or form is demanded on the page.
Not published.
No wheelchair-specific limit published; see the general 32 kg checked-baggage rule quoted under the manual-chair weight field.
Not published.
A damaged lithium battery or device brought on board "must be kept in plain sight by the owner, completely switched off (not in flight mode), protected against accidental activation with all functions disabled, and must not be charged at any time", and passengers must tell the cabin crew immediately if a battery overheats, is damaged, smokes, is lost or falls into the seat structure.
Manual wheelchairs
Mobility equipment, including wheelchairs, crutches and prostheses, is carried for passengers with disabilities or reduced mobility — up to two pieces per person, on 48 hours' notice.
"Wheelchairs can only be transported as checked baggage" (PT: "As cadeiras de rodas dos passageiros só podem ser transportadas como bagagem registada").
euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · read 2026-07-29 euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page) (opens in a new tab) · read 2026-07-29
Not applicable: euroAtlantic states wheelchairs may only travel as checked baggage.
Not published — no maximum wheelchair size is stated.
No wheelchair-specific limit published. euroAtlantic's general checked-baggage rule is that "in accordance with international Occupational Health and Safety regulations, euroAtlantic airways does not carry luggage/items weighing more than 32 kg. Any baggage exceeding 32 kg must be transported as cargo" — the site does not say whether that applies to mobility aids. Most power chairs exceed 32 kg, so confirm before travelling.
Not published — euroAtlantic does not say where a checked wheelchair is returned.
Booking & cost
"In addition to medical equipment, passengers with disabilities or reduced mobility may carry up to two pieces of mobility equipment per person, including electric wheelchairs. This is subject to 48 hours' prior notice, possible space limitations on board, and the applicable regulations regarding dangerous goods (in accordance with Regulation (EC) No. 1107/2006)."
euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · read 2026-07-29 euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page) (opens in a new tab) · read 2026-07-29
48 hours' prior notice is required for mobility equipment. For a spillable-battery chair the Portuguese page adds: "Se um passageiro tiver uma cadeira de rodas com uma bateria contendo líquido que possa derramar, é necessário chegar cedo ao aeroporto informando o staff de check-in" (arrive at the airport early and tell the check-in staff); the airline must also be told in advance so handling complies with the regulations.
euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · read 2026-07-29 euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page) (opens in a new tab) · read 2026-07-29
Not published. euroAtlantic tariffs sports equipment and weapons explicitly but says nothing about charging for wheelchairs or other mobility equipment.
"up to two pieces of mobility equipment per person, including electric wheelchairs", in addition to medical equipment (Regulation (EC) No. 1107/2006).
euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · read 2026-07-29 euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page) (opens in a new tab) · read 2026-07-29
"Please immediately inform our airport representatives if your mobility assistance equipment, or any other equipment related to your special need, is damaged during your flight. A report will be issued, which is required should you wish to submit this type of claim. We comply with the compensation rules set out in the Montreal Convention for equipment that is damaged or lost" — and euroAtlantic recommends separate travel insurance. Its passenger-rights section quotes the Montreal baggage limit as "up to approximately 1000 SDR".
euroAtlantic airways — Customer Support and Complaints / Complaint Resolution Official (CRO), concerns and complaints of passengers with special needs (opens in a new tab) · read 2026-07-29 euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · read 2026-07-29
On board
Not published — euroAtlantic does not say whether an on-board aisle chair is carried.
Not published.
Not published.
Not published — euroAtlantic states no seating rule for passengers with reduced mobility.
Worth knowing
euroAtlantic airways (Lisbon) sells "Charters, ACMI, Wet & Dry Lease and AD-HOC ... for Passengers and Freighter flights", so on a wet-lease flight the contracting airline's mobility-aid policy applies. But it also sells seats itself: there is a booking engine on the home page, a Lisbon and a Bissau reservations office, online sales at flyeuroatlantic.pt, and it operates STP Airways (São Tomé) from the same Lisbon office — so the policy recorded here is the one that governs its own-ticket flights. It flies to and from the USA and publishes a proper Complaint Resolution Official page confirming compliance with 14 CFR Part 382. CONTRADICTION A HUMAN SHOULD RESOLVE: the site says "Wheelchairs can only be transported as checked baggage" but also says dry / non-spillable batteries "are not accepted as checked baggage" (confirmed in the Portuguese original: "Não são aceites como bagagem de porão"). Taken literally the two rules cannot both be satisfied by a sealed-battery power chair. SECOND FLAG: the general checked-baggage rule refuses any item over 32 kg ("must be transported as cargo") and the site never says mobility aids are exempt — that would exclude most power chairs. NOTE ALSO: no watt-hour limit for a wheelchair battery is published anywhere; the 100 / 160 Wh figures on the battery page are a general size classification. English and Portuguese pages were cross-checked and agree.
Sources
Every figure above traces to one of these.
- s1 euroAtlantic airways — Passenger Information (carry-on allowance, "Passengers with Reduced Mobility Using Wheelchairs, Crutches, or Prosthetics", Transport of Batteries, checked baggage) (opens in a new tab) · official · read 2026-07-29
- s2 euroAtlantic airways — Contacts (opens in a new tab) · official · read 2026-07-29
- s3 euroAtlantic airways — Customer Support and Complaints / Complaint Resolution Official (CRO), concerns and complaints of passengers with special needs (opens in a new tab) · official · read 2026-07-29
- s4 euroAtlantic airways — Dangerous goods in baggage (opens in a new tab) · official · read 2026-07-29
- s5 euroAtlantic airways — home page (Charters, ACMI, Wet & Dry Lease and AD-HOC, passenger and freighter) (opens in a new tab) · official · read 2026-07-29
- s6 euroAtlantic airways — Informação aos Passageiros (Portuguese original of the passenger-information page) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 6 official sources · 7 contacts · 43% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.