wheelair

All airlines Latin America & Caribbean

Cubana

IATA CU ICAO CUB Cuba · www.cubana.cu (opens in a new tab)

carried free · 72 h notice.

Advance notice
72hours before departure
Powered wheelchair
Not published
Lithium, battery installed
Not published
Cost to carry
Free

Fragments only. Cubana publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

  • Phone
    Cuba — Información general (the only number Cubana publishes on its Contáctenos page)
  • Email
    Información general / ventas online — the only address on Cubana's Contáctenos page

Cubana publishes no accessibility desk, no special-assistance email and no relay service — one general phone number and one sales email, both on the Contáctenos page. Its website is also gated: cubana.cu forces a region/language choice before any content loads, only Spanish is an active language (English and Russian are switched off in the site's own configuration), and the pages here had to be read through the site's own data endpoints. The URLs above use region 4 (Europa); region 10 (Universal) returns identical text for the disabled-passengers page.

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Not published

Not published. Cubana's site never mentions a powered or battery-operated wheelchair — its Pasajeros discapacitados page covers only the definition of a disabled passenger, the 72 h booking deadline and stretcher carriage. Do not assume acceptance: get it in writing before booking.

Lithium-ion batteries
Not published

Not published — the word lithium does not appear anywhere in Cubana's baggage, restricted-items or disabled-passenger pages, and there is no mobility-aid battery section at all.

Watt-hour cap — battery stays in the chair
Not published

Not published — Cubana publishes no watt-hour figure of any kind.

Watt-hour cap — battery removed into the cabin
Not published

Not published — Cubana publishes no watt-hour figure of any kind, and never describes removing a wheelchair battery.

Watt-hour cap — spare battery
Not published

Not published — Cubana publishes no spare-battery rule for mobility aids or for anything else.

Spare batteries permittedmaximum number under any published configuration
Not published

Not published — no spare-battery allowance appears anywhere on Cubana's site.

Battery must be removed
Not published

Not published — Cubana gives no instruction about disconnecting, removing or securing a wheelchair battery.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Not published

Not published — Cubana says nothing about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.

Wet / spillable batteries
Not published

Not published for wheelchairs, and Cubana's general prohibited list is hostile to it: among items « No puede llevar consigo ni en su equipaje facturado » it names « Corrosivos (Ácidos alcalinos, batería de pilas húmedas) » — wet-cell batteries — with no mobility-aid exception anywhere on the site.

Terminal protection & immobilisation
Not published

Not published — no terminal-insulation or short-circuit-protection requirement is stated for mobility aids.

Paperwork the airline wants
Not published

Not published — Cubana asks for no battery specification sheet, MSDS or manufacturer certificate. It does require a legalised medical certificate for stretcher passengers.

Size limit for a powered chair
Not published

Not published — Cubana states no size limit for a powered wheelchair; only the general checked-baggage size bands (158 cm free, 159–294 cm subject to space, over 294 cm cargo only) exist.

Weight limit for a powered chair
Not published

Not published — Cubana states no weight limit for a powered wheelchair because it does not mention powered wheelchairs at all.

Returned at the aircraft door
Not published

Not published — Cubana says nothing about returning a powered wheelchair at the aircraft door.

The whole of Cubana's powered-wheelchair policy is missing from its website: no acceptance statement, no battery chemistry rules, no watt-hour caps, no packing instructions. Anyone travelling with a power chair must get written confirmation from Cubana before booking.

Manual wheelchairs

Manual chairs accepted
Yes

A folding manual wheelchair is explicitly named among the medical material Cubana accepts: « Material médico (silla de ruedas plegable, muletas, balones de oxígeno personales etc…) », carried in addition to the hand-baggage allowance. Cubana publishes no handling, packing or labelling instructions for it.

Equipaje — Equipaje de mano (accesorios aceptados en cabina, material médico) (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
No

No. Cubana's Deberes y derechos page states flatly: « No se permiten en cabina el transporte de cunas portátiles y sillas de ruedas. » This contradicts its hand-baggage page, which lists the folding wheelchair under the heading « ACCESORIOS ACEPTADOS EN CABINA » — the explicit prohibition is recorded here as the binding statement.

Reglamentos y requisitos de viaje — Deberes y derechos de los pasajeros (opens in a new tab) · read 2026-07-29  Equipaje — Equipaje de mano (accesorios aceptados en cabina, material médico) (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

Not applicable / not published — Cubana bans wheelchairs from the cabin outright, so it publishes no in-cabin stowage dimensions.

Size limit for a checked manual chair
Not published

No wheelchair size limit published. Cubana's general baggage rule is that a checked piece may measure up to 158 cm linear (62 in); pieces of 159–294 cm are excess baggage carried « sujeto a disponibilidad de espacio en el avión »; anything over 294 cm « no se aceptarán como equipaje a facturar » and must go as cargo on a possibly different flight. Cubana states no mobility-aid exemption from any of this.

Weight limit for a manual chair
Not published

No mobility-aid limit published. Cubana's general checked-baggage rule is « El peso máximo permitido por maleta es de 32 kg. Aplica para todos los vuelos », with no exception stated for wheelchairs — ask before you fly with a heavier chair.

Returned at the aircraft door
Not published

Not published — Cubana says nothing about where a checked wheelchair is returned, at the aircraft door or on the belt.

Cubana adds that oversize or oddly shaped items are checked under an « etiqueta de aceptación limitada » that the passenger must sign, and that « equipaje que por su forma, peso o volumen dificulte su manipulación y pueda dañar al resto del equipaje o a la estructura de la aeronave ... deberán despacharse como carga ». Nothing on the site says whether a wheelchair is treated this way.

Booking & cost

Advance notice requiredhours before scheduled departure
72h

« Los servicios especiales se deben de reservar con no menos de 72 horas antes de la salida del vuelo. » Cubana separately tells all passengers to be at the check-in desk 3 hours before departure, and warns that anyone not at the desk one hour before departure loses the flight.

Asistencia especial — Pasajeros discapacitados (opens in a new tab) · read 2026-07-29  Reglamentos y requisitos de viaje — Deberes y derechos de los pasajeros (opens in a new tab) · read 2026-07-29

How to request assistance
State the type of disability when you book — Cubana then tells you which services are available — and reserve any special service at least 72 hours before departure

« A la hora de hacer la reserva, es necesario detallar el tipo de discapacidad y se le informará de los servicios disponibles para ello. » Cubana names no assistance form, no dedicated desk and no assistance email; the only published channels are the general number +53 7 838 1039 and ventas_online@cubana.avianet.cu.

Asistencia especial — Pasajeros discapacitados (opens in a new tab) · read 2026-07-29  Nosotros — Contáctenos (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
No fee

Cubana lists « Material médico (silla de ruedas plegable, muletas, balones de oxígeno personales etc…) » among the items a passenger may carry « adicionalmente » — over and above the hand-baggage allowance — and publishes no charge for carrying a mobility aid. Wheelchairs do not appear in its surcharged « equipajes especiales » list either.

Equipaje — Equipaje de mano (accesorios aceptados en cabina, material médico) (opens in a new tab) · read 2026-07-29  Equipaje — Equipajes especiales (recargo, descargo de responsabilidad, artículos aceptados) (opens in a new tab) · read 2026-07-29

Mobility devices carried free
Not published

Not published — Cubana never says how many mobility devices one passenger may bring.

If they damage your chair
Montreal Convention limits as published: 1,000 SDR (about USD 1,470) per passenger for destroyed, lost, damaged or delayed baggage; under Warsaw, 17 SDR (about USD 20) per kg. Total loss is settled at USD 20 per kg after a 35-day tracing period

Conditions of carriage: « En caso de destrucción, pérdida o daños al equipaje y demora la responsabilidad se limita a 1,000 DEG (aproximadamente 1,200 Euros, 1,470 USD) por pasajero en la mayoría de los casos »; Warsaw « 17 DEG ... por kilogramo ». The baggage-irregularities page: « el pasajero tiene derecho a ser indemnizado por el peso de su equipaje, a razón de USD 20 por kg », and claims lodged after leaving the terminal are forfeited. No mobility-aid exception is published.

Legal — Condiciones generales de transportación (límites de responsabilidad, Montreal / Varsovia) (opens in a new tab) · read 2026-07-29  Equipaje — Irregularidades con el equipaje (indemnización USD 20 por kg) (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Not published

Not published — Cubana never mentions an on-board aisle chair, and separately bans wheelchairs from the cabin.

Accessible lavatory
Not published

Not published — no statement about lavatory accessibility appears on Cubana's site.

Crew help you transfer
Not published

Not published. Cubana's disabled-passenger page describes only what a disabled passenger is and the 72 h deadline; the only assistance it details is for stretcher passengers, who « siempre debe ir acompañado de una persona adulta capacitada ».

Seating & movable armrests
Not published

Not published for disabled passengers. Cubana's only seating statement is a general right to « solicitar durante el chequeo en el aeropuerto, el asiento de su preferencia, sujeto a disponibilidad »; nothing is said about movable armrests, bulkhead seats or exit-row restrictions.

Fleet detail. Cubana publishes no hold or door dimensions. Its only size framework is the general baggage one: up to 158 cm linear as ordinary checked baggage, 159–294 cm accepted only « según la disponibilidad de espacio en el avión », and over 294 cm refused as baggage and required to travel as cargo, possibly on a later flight.

Worth knowing

Cubana has a « Pasajeros discapacitados » page, but it contains no mobility-aid policy at all — only a definition of disability, the 72 h special-services deadline and stretcher rules — so this record is classed partial. What a human should re-check: (1) FLAT CONTRADICTION between two live pages — « Deberes y derechos de los pasajeros » says « No se permiten en cabina el transporte de cunas portátiles y sillas de ruedas », while « Equipaje de mano » lists « Material médico (silla de ruedas plegable, muletas, balones de oxígeno personales etc…) » under the heading « ACCESORIOS ACEPTADOS EN CABINA ». (2) Nothing whatsoever is published about powered wheelchairs or any battery chemistry; the only related statement is the general ban on « Corrosivos (Ácidos alcalinos, batería de pilas húmedas) » from cabin and hold alike, with no mobility-aid carve-out. (3) The general size bands matter for a power chair: over 294 cm linear Cubana refuses it as baggage and sends it to cargo « y no se le garantiza que viaje en su mismo vuelo ». (4) Liability is capped at the Montreal 1,000 SDR / USD 20-per-kg figures with no full-value rule for mobility aids — a power chair is worth several times that. (5) Access problem worth recording: cubana.cu forces a region/language gate that no reader proxy could pass, direct connections to the host were refused from this machine, and only Spanish is an active language in the site's own settings; the text here was read from the site's own Next.js data endpoints (build IrzijETEEdAJTDEYphstb) for region 4 (Europa), cross-checked against region 10 (Universal). (6) Contact detail is thin: one phone number and one sales email, no assistance desk.

Sources

Every figure above traces to one of these.

  1. s1 Asistencia especial — Pasajeros discapacitados (opens in a new tab) · official · read 2026-07-29
  2. s2 Equipaje — Equipaje de mano (accesorios aceptados en cabina, material médico) (opens in a new tab) · official · read 2026-07-29
  3. s3 Reglamentos y requisitos de viaje — Deberes y derechos de los pasajeros (opens in a new tab) · official · read 2026-07-29
  4. s4 Equipaje — Equipaje facturado (franquicia, peso y dimensiones) (opens in a new tab) · official · read 2026-07-29
  5. s5 Equipaje — Irregularidades con el equipaje (indemnización USD 20 por kg) (opens in a new tab) · official · read 2026-07-29
  6. s6 Legal — Condiciones generales de transportación (límites de responsabilidad, Montreal / Varsovia) (opens in a new tab) · official · read 2026-07-29
  7. s7 Nosotros — Contáctenos (opens in a new tab) · official · read 2026-07-29
  8. s8 Equipaje — Equipajes especiales (recargo, descargo de responsabilidad, artículos aceptados) (opens in a new tab) · official · read 2026-07-29

Record quality

Record status partial · confidence medium · 8 official sources · 2 contacts · 21% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.