wheelair

All airlines Europe

Croatia Airlines

IATA OU ICAO CTN Croatia · Star Alliance · www.croatiaairlines.com (opens in a new tab)

Powered chairs need the airline’s prior approval · 72 h notice.

Advance notice
72hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
Not published
Cost to carry
Not published

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

  • Phone
    International — Contact Center / Telephone Sales
    Mon–Fri 08:00–20:00; weekends and holidays 09:00–15:00
  • Phone
    Croatia (domestic short number) — Contact Center 072 500 505
    Mon–Fri 08:00–20:00; weekends and holidays 09:00–15:00
  • Email
    Contact Center — special-service requests made after booking
  • Email
    FlyOnLine — special-service requests for bookings made on croatiaairlines.com

Croatia Airlines publishes no dedicated accessibility phone line, no assistance-request web form and no TTY/text relay. Assistance requests go through the general Contact Center (contact@croatiaairlines.hr, +385 1 66 76 555 / 072 500 505) or, for bookings made on the website, flyonline@croatiaairlines.hr. Medical clearance (MEDIF) forms are approved and verified not by the airline but by Ustanova za zdravstvenu skrb "Profozić", Trnjanska cesta 59, 10000 Zagreb, tel. +385 1 6310 824, medicina.rada@poliklinika-profozic.hr; the verified form is then submitted when you buy the ticket.

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

Battery-powered wheelchairs are carried as checked baggage only, and "the approval of the carrier(s) is required: Yes". Croatia Airlines warns that "this approval is not given in advance in writing. At the latest, it will be given and confirmed verbally when checking in at the airport by check-in staff or Croatia Airlines' representative. All required conditions and limitations set here must be met" — so you fly without written confirmation. Notify size, weight, folding/non-folding, sport/electric and battery type when requesting assistance.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29  Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Conditional

Lithium-ion powered mobility aids are accepted with carrier approval, provided the batteries "meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3". Removed and spare batteries must travel in the passenger cabin in a protective pouch.

Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery stays in the chair
Not published

Not published. Croatia Airlines states its 300 Wh figure only for a battery removed from the mobility aid. A battery that stays installed must be "adequately protected against damage by the design of the mobility aid and securely attached to the wheelchair… the electrical circuits are isolated", with no watt-hour cap given.

Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Watt-hour cap — battery removed into the cabin
300 Wh

"Each battery removed from the mobility aid must not exceed 300 Wh." Removed batteries must be carried in the passenger cabin, protected from damage e.g. in a protective pouch supplied by the passenger.

Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Watt-hour cap — spare battery
300 Wh

"A passenger may carry a maximum of one spare lithium ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh", carried in the passenger cabin in a protective pouch.

Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Spare batteries permittedmaximum number under any published configuration
2

Maximum two: "one spare lithium ion battery not exceeding 300 Wh or two spare batteries each not exceeding 160 Wh". For non-spillable chairs: one spare non-spillable wet battery, or two spare nickel-metal hydride or two spare dry batteries.

Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Battery must be removed
No

Removal is not mandatory for lithium or non-spillable batteries: the battery may stay in the chair if it is "adequately protected against damage by the design of the mobility aid and securely attached" with the electrical circuits isolated; otherwise it is removed per the manufacturer's instructions. A removed lithium battery (max 300 Wh) travels in the cabin; a removed non-spillable battery travels in rigid packaging in the hold. A spillable battery must be removed and shipped as cargo only if the aid cannot be kept upright throughout.

Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Conditional

Non-spillable wet batteries (IATA Special Provision A67), nickel-metal hydride (A199) and dry batteries (A123) are accepted as checked baggage with carrier approval. The battery must be either protected by the design of the aid and securely attached with circuits isolated, or removed per the manufacturer's instructions; removed and spare batteries go "in strong, rigid packagings which must be carried in the cargo compartment".

Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Wet / spillable batteries
Conditional

Spillable-battery mobility aids are accepted as checked baggage with carrier approval ("The approval of the carrier(s) is required: Yes"). Conditions: the aid is secured with straps/tie-downs, terminals protected from short circuit, spill-resistant vent caps fitted where feasible, and "if the wheelchair or mobility aid cannot be loaded, stowed, secured and unloaded always in an upright position, the battery must be removed and shipped as cargo". The accessible-travel page adds that "'wet' batteries need to be disconnected and secured".

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29  Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Terminal protection & immobilisation
Terminals protected from short circuit — e.g. taped over or fitted with plastic caps, or enclosed in a battery container — with the battery securely attached and the electrical circuits isolated

"In case the wheelchair is battery-powered, it has to be securely attached to the wheelchair and protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals or putting plastic caps). Additionally, 'wet' batteries need to be disconnected and secured." The DG document adds that the aid must be prepared to prevent unintentional activation and secured with straps or tie-downs.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29  Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Paperwork the airline wants
Not published

Not published. Croatia Airlines asks you to declare the chair's size, weight, folding/non-folding, sport/electric and battery type when requesting assistance, and for a non-spillable battery "the operator must verify that… the passenger has confirmed" which special provision it meets; no spec sheet, MSDS or manufacturer label is mentioned, but the airline does not say none is needed.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29  Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Size limit for a powered chair
Not published

Not published. Croatia Airlines gives no maximum powered-chair size and no cargo-door aperture for its A319/A320, A220 or Dash 8 Q400 fleet.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Weight limit for a powered chair
Not published

Not published. No weight limit is stated for a powered wheelchair; you are only asked to declare the weight.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Battery-powered wheelchairs are "permitted in or as checked baggage: Yes" and never in the cabin; only removed and spare lithium batteries travel in the cabin.

Manual wheelchairs

Manual chairs accepted
Yes

"If you are travelling with your own wheelchair, please notify us of its size and weight, any special features (e.g. folding/non-folding, sport/electric)…" — own manual wheelchairs are carried; the dangerous-goods document only restricts battery-powered aids.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29  Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
Not published

Not published. Croatia Airlines says nothing about stowing a folding manual wheelchair in the cabin.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

In-cabin stowage limit
Not published

No in-cabin wheelchair stowage limit is published. The per-aircraft in-cabin figures Croatia Airlines does publish (150 x 42 x 25 cm on A319/A320, 145 x 42 x 25 cm on A220, 125 x 42 x 25 cm on Dash 8 Q400, measured from the cabin floor) are for non-standard baggage carried on a purchased extra seat, e.g. musical instruments — not for wheelchairs.

Special baggage and sports gear (in-cabin extra-seat dimensions by aircraft) (opens in a new tab) · read 2026-07-29

Size limit for a checked manual chair
Not published

Not published. Croatia Airlines asks for the chair's size at booking but states no maximum, and publishes no hold-door or hold-compartment figures.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Weight limit for a manual chair
Not published

Not published. You are asked to notify the size and weight of your chair; no limit is stated.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published. Croatia Airlines does not say whether your chair is returned at the aircraft door or at baggage reclaim.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Booking & cost

Advance notice requiredhours before scheduled departure
72h

"If you need assistance during your travel it is important to make a request for special service well in advance, preferably 72 hours, and not later than 24 hours before departure." 72 h is the airline's stated preference; 24 h before departure is the hard cut-off. Medical oxygen must be requested no later than 72 h before the flight and costs EUR 60 per flight.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

How to request assistance
Tell the agent when booking by phone or at a ticketing office; for bookings made on croatiaairlines.com email flyonline@croatiaairlines.hr; otherwise contact the Contact Center at contact@croatiaairlines.hr or +385 1 66 76 555

"If you are travelling with your own wheelchair, please notify us of its size and weight, any special features (e.g. folding/non-folding, sport/electric) and the type of battery (if battery-powered)."

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
Not published

Not published for your own wheelchair. Croatia Airlines says the wheelchair it provides at the airport "is free and available for permanently disabled passengers, elderly passengers, passengers with simple a fracture", and states that it provides PRM services "in accordance with the Regulation (EC) No 1107/2006", but neither the accessible-travel page nor the baggage pages say whether carrying your own mobility aid is free of charge or outside the baggage allowance.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29  Checked baggage (allowances, Excess Value Declaration) (opens in a new tab) · read 2026-07-29

Mobility devices carried free
Not published

Not published. Croatia Airlines gives no number of mobility aids carried per passenger.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

If they damage your chair
Not published

No wheelchair-specific liability published. The general checked-baggage page offers only an Excess Value Declaration: "A passenger can benefit from a higher liability limit by making a special declaration and by paying a supplementary fee at the departure airport", to be sent to contact@croatiaairlines.hr no later than 24 h before departure.

Checked baggage (allowances, Excess Value Declaration) (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Not published

Not published. Croatia Airlines does not mention an on-board aisle wheelchair.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Accessible lavatory
Not published

Not published.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Crew help you transfer
Not published

Not published as a service — the opposite, in effect: Croatia Airlines states that "passengers have to be accompanied if… they need help when eating or using the toilet" or if they "are not able to participate in their own evacuation". A private escort must be at least 18 and physically able to assist alone.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Not published

Not published. Croatia Airlines says nothing about movable armrests or bulkhead/PRM seating.

Accessible travel (special passenger categories) (opens in a new tab) · read 2026-07-29

Fleet detail. Croatia Airlines publishes no cargo-hold or hold-door dimensions for its A319/A320, A220 or Dash 8 Q400 fleet. The per-aircraft figures on its special-baggage page (A319/320 150 x 42 x 25 cm, A220 145 x 42 x 25 cm, Dash 8 Q400 125 x 42 x 25 cm from the cabin floor) are extra-seat cabin limits for musical instruments and similar, not wheelchair limits.

Worth knowing

Two things a wheelchair user should know. (1) Croatia Airlines accepts spillable wet-cell battery chairs as checked baggage with carrier approval, but only if the aid can be kept upright throughout loading, stowage and unloading; otherwise the battery is removed and shipped as cargo. (2) Nothing is confirmed in writing: "this approval is not given in advance in writing. At the latest, it will be given and confirmed verbally when checking in at the airport." The airline's own accessibility page is thin (no watt-hour figures, no free-carriage statement, no on-board wheelchair, no armrest or gate-delivery information) — all battery detail here comes from its dangerous-goods document DG info for PAX ENG rev. 17, which is the version currently linked from the Forbidden items page (an older rev. 16 with identical mobility-aid text is still reachable). Medical oxygen is charged EUR 60 per flight and only company bottles may be used. On code-share flights with United to/from the USA, the POC requirement is reduced to a Medical Verification Statement.

Sources

Every figure above traces to one of these.

  1. s1 Accessible travel (special passenger categories) (opens in a new tab) · official · read 2026-07-29
  2. s2 Dangerous goods information for passengers — DG info for PAX, ENG rev. 17 (opens in a new tab) · official · read 2026-07-29
  3. s3 Forbidden items (links the dangerous-goods documents) (opens in a new tab) · official · read 2026-07-29
  4. s4 Contact — Contact Center (opens in a new tab) · official · read 2026-07-29
  5. s5 Checked baggage (allowances, Excess Value Declaration) (opens in a new tab) · official · read 2026-07-29
  6. s6 Special baggage and sports gear (in-cabin extra-seat dimensions by aircraft) (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence high · 6 official sources · 4 contacts · 52% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.