All airlines Europe
CityJet
Publishes nothing about carrying a passenger’s own wheelchair. You have to ask them.
CityJet publishes no mobility-aid policy. Its website works and we read it, but it says nothing about carrying a passenger’s own manual or powered wheelchair — no battery rules, no size limits, no notice period. That silence is the finding, and it is why almost every field below is blank. Silence is not permission. Ask them directly, get the answer in writing, and read the international baseline so you know what should apply.
Wet-lease / ACMI operator. CityJet usually flies aircraft and crew on behalf of other airlines. If your ticket says another airline, that airline’s wheelchair policy governs your booking — but the aircraft’s physical hold limits are this operator’s.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- Online form
CityJet publishes no passenger-facing phone number or email at all. Its contact form routes to Accounts, ACMI/broker requests, Recruitment, HR and Data Subject Access Requests; the Customer Support option carries a notice that CityJet does not provide customer support for wet-lease flights. A wheelchair user booked on a CityJet-operated flight must contact the ticketing airline (currently SAS) instead.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
CityJet publishes nothing about powered wheelchairs. Acceptance is decided by the airline whose flight number the service carries.
Contact CityJet — special handling requests go to the customer airline (opens in a new tab) · read 2026-07-29
Not published — no dangerous-goods or battery page exists on cityjet.com.
Not published — no watt-hour figures appear anywhere on cityjet.com.
Not published — no watt-hour figures appear anywhere on cityjet.com.
Not published — no watt-hour figures appear anywhere on cityjet.com.
Not published.
Not published.
Not published — no dangerous-goods or battery page exists on cityjet.com.
Not published — no dangerous-goods or battery page exists on cityjet.com.
Not published.
Not published.
Not published.
Not published.
Not published.
The aircraft is a CRJ900 regional jet, so the practical hold constraint is the CRJ's; CityJet publishes no hold-door dimensions and the contracting airline's acceptance rules govern.
Manual wheelchairs
CityJet publishes no mobility-aid policy. It states that baggage policies and special handling requests for its flights are governed by the contracting airline (currently SAS).
Contact CityJet — special handling requests go to the customer airline (opens in a new tab) · read 2026-07-29
Not published — the contracting airline's cabin stowage rules apply.
Not published.
Not published. CityJet publishes CRJ900 airframe dimensions on its fleet page but no cargo-hold door or compartment figures, and no wheelchair size limit.
Not published.
Not published — the contracting airline's ground handling rules apply.
CityJet does not sell tickets, does not run check-in and does not handle passenger correspondence for the flights it operates.
Booking & cost
Not published. CityJet operates only wet-lease flights and directs all special handling requests to the airline the passenger is ticketed with, which sets the notice deadline.
Contact page: for a flight shown as "Operated by CityJet", "you must contact this airline directly regarding any questions or issues, including … special handling requests". FAQ: "the customer airline (e.g. SAS) holds all responsibility for product and customer matters" and "CityJet cannot process or engage in any dialogue with passenger regarding flights we fly on behalf of our customer airlines".
CityJet FAQ Section — wet lease flights, who to contact (opens in a new tab) · read 2026-07-29 Contact CityJet — special handling requests go to the customer airline (opens in a new tab) · read 2026-07-29
Not published — fares, baggage and ancillary charges are set by the contracting airline, not CityJet.
Not published; CityJet publishes no baggage or mobility-aid allowance of its own.
Not published for current flights. CityJet states that all claims, including EU261 and baggage matters, are handled by the contracting airline; the only compensation text on its site applies to CityJet-branded "WX" flights that ended in October 2018.
CityJet FAQ Section — wet lease flights, who to contact (opens in a new tab) · read 2026-07-29
On board
Not published. CityJet says the onboard product and service level are determined by the airline for whom the flight is operated.
CityJet FAQ Section — wet lease flights, who to contact (opens in a new tab) · read 2026-07-29
Not published.
Not published.
Not published — seating is sold and allocated by the contracting airline.
Fleet detail. Fleet is transitioning to 18 CRJ900s seating 88/90; all operations are for Scandinavian Airlines (SAS) from Copenhagen and Stockholm. No hold-door or hold-compartment dimensions are published.
Worth knowing
CityJet is an ACMI/wet-lease operator: it has not flown scheduled services under its own "WX" code since 28 October 2018 and, per its About page, all current operations are flown for Scandinavian Airlines (SAS) from Copenhagen and Stockholm hubs. The contracting airline's policy applies — CityJet's contact page states explicitly that "special handling requests" for a flight shown as "Operated by CityJet" must go to the ticketing airline, and that CityJet cannot process customer service requests for those flights. Its site is reachable and complete but contains no accessibility, mobility-aid, baggage or dangerous-goods page of any kind, and no passenger phone number or email. A wheelchair user booked on a CityJet-operated CRJ900 should read the SAS (or other ticketing airline's) mobility-aid policy.
Sources
Every figure above traces to one of these.
- s1 About CityJet — capacity as a service (wet lease / ACMI) (opens in a new tab) · official · read 2026-07-29
- s2 CityJet FAQ Section — wet lease flights, who to contact (opens in a new tab) · official · read 2026-07-29
- s3 Contact CityJet — special handling requests go to the customer airline (opens in a new tab) · official · read 2026-07-29
- s4 CityJet Fleet — CRJ900 (opens in a new tab) · official · read 2026-07-29
Record quality
Record status no public policy · confidence low · 4 official sources · 1 contact · 3% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.