All airlines Asia Pacific
China United Airlines
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneChina — 客服及投诉电话 (customer service & complaints) 400-102-6666
- EmailFeedback mailbox (意见与反馈) printed as China United's own e-mail address on its customer service hotline page — hosted on ceair.com, the China Eastern parent-group domain
- Online form
China United publishes no dedicated disability/accessibility line — 400-102-6666 is the general customer service and complaints number and is the number the wheelchair-passenger rule tells you to call. The published feedback mailbox sits on the parent group's ceair.com domain but is printed on China United's own contact page. 12358 is a price-complaints line, not an assistance channel. The detailed 轮椅旅客服务须知 article linked from 特殊旅客须知 is a JavaScript-only page on m.flycua.com that returned no readable content.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
运输总条件 §7.2.3.5(3): an application to check a self-provided electric wheelchair or powered walking aid by a passenger whose mobility is restricted by disability or health "经中国联合航空同意后方可运输" — may only be carried after China United agrees. 国内旅客须知 §5.1.1 makes it a 48 h advance request; the lithium-battery notice repeats that lithium-powered wheelchairs need "我们批准" (our approval). An electric wheelchair with a non-removable battery may only travel as checked baggage.
国内旅客须知 — 五、特殊旅客 5、轮椅旅客 (Domestic Passenger Notice — Wheelchair passengers) (opens in a new tab) · read 2026-07-29 中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29 禁限带物品须知 (Prohibited and restricted items notice) (opens in a new tab) · read 2026-07-29
运输总条件 §7.2.3.5(3): a lithium-battery wheelchair/walking aid is accepted provided the battery meets every test in UN Manual of Tests and Criteria Part III sub-section 38.3, and subject to China United's approval. 国内旅客须知 §10.2.6 adds that lithium-powered wheelchairs must be carried per the ICAO Technical Instructions' transport and packing rules and with the airline's approval.
国内旅客须知 — 五、特殊旅客 5、轮椅旅客 (Domestic Passenger Notice — Wheelchair passengers) (opens in a new tab) · read 2026-07-29 中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
No watt-hour cap published for a battery that stays in the chair. Where the battery cannot be removed, §7.2.3.5(3) requires only that the design protects it from damage, that it is securely fixed to the chair and that the circuit is disconnected per the manufacturer's instructions. 国内旅客须知 §10.2.4 also carves wheelchair batteries out of the general 160 Wh lithium-ion ban ("锂电池轮椅电池除外").
运输总条件 §7.2.3.5(3): if the chair is designed so the user can remove the battery, the chair with the battery out is treated as an ordinary wheelchair and may travel as unrestricted checked baggage or be taken into the cabin, and "从轮椅上取下的每一个电池均不能超过300Wh" — every battery removed from the wheelchair must not exceed 300 Wh.
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
运输总条件 §7.2.3.5(3): "每位旅客可以携带一块最大不超过300Wh 或两块每块不超过160Wh的备用电池" — one spare of up to 300 Wh, or two spares of up to 160 Wh each. Spares must travel as hand baggage, protected, e.g. each in its own protective bag.
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
Maximum two: China United's wheelchair clause allows one spare battery of up to 300 Wh OR two spares of no more than 160 Wh each. Spares must be carried in hand baggage with each cell individually protected against short circuit. (The airline's separate general portable-electronics limits — 100 Wh, up to 20 spares, 2 spares of 100–160 Wh with approval — are not the wheelchair rule.)
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
China United does not state a blanket removal requirement. §7.2.3.5(3) sets out two paths: a chair designed for user battery removal is treated as an ordinary wheelchair once the battery is out (each removed battery ≤300 Wh, carried in the cabin); a chair whose battery cannot be removed travels with the battery fitted, securely attached and the circuit disconnected. Which path applies to a removable-battery chair is not spelled out.
运输总条件 §7.2.3.5(3): wheelchairs/walking aids driven by 非溢漏型 (non-spillable) batteries must likewise meet the IATA Dangerous Goods Regulations, and carriage depends on China United's prior approval of the device.
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
运输总条件 §7.2.3.5(3): wheelchairs/walking aids driven by 溢漏型 (spillable) batteries are contemplated, and their batteries "须满足国际航空运输协会《危险品规则》" (must comply with the IATA Dangerous Goods Regulations). Carriage still depends on China United's prior approval of the whole device.
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
运输总条件 §7.2.3.5(3): where the battery cannot be removed, it "应牢固地固定在电动轮椅/助行器上并且按照制造商的说明书断开电路" — securely fixed to the chair with the circuit disconnected per the manufacturer's instructions, the design providing adequate protection from damage. Spare batteries must be individually protected, e.g. each placed in its own protective bag.
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
No spec sheet, MSDS or form is named as a requirement. The only standards cited are the IATA Dangerous Goods Regulations (spillable / non-spillable batteries) and UN Manual of Tests and Criteria Part III 38.3 (lithium batteries) — compliance standards, not documents the passenger is told to produce.
Not published — China United gives no size limit for a checked electric wheelchair.
Not published for an electric wheelchair. Wheelchairs are special baggage outside the general checked-piece caps (50 kg domestic / 32 kg international).
Not published for powered chairs.
禁限带物品须知: an electric wheelchair with a non-removable battery is in the "may only be carried as checked baggage" list; spare batteries used in electric wheelchairs or other mobility aids are in the "may only be carried in the cabin" list. Lithium-battery-powered self-balancing scooters are refused outright, but wheelchair batteries are expressly exempt from the general 160 Wh lithium-ion ban.
Manual wheelchairs
运输总条件 §7.2.3.5: wheelchairs are carried free of charge outside the baggage allowance. A passenger's own portable wheelchair may be checked free of charge at the boarding gate or at check-in ("旅客自用便捷式轮椅可在登机口或值机环节免费托运").
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
运输总条件 §7.2.3.5(1): a qualifying wheelchair may be taken into the cabin — but only one per flight, only an adult folding or manually assembled wheelchair, and only if its size with wheels and parts still attached does not exceed 33 × 91 × 106 cm / 13 × 36 × 42 in.
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
"轮椅不拆除轮子或不拆除部件时的尺寸,应不大于33 × 91 × 106厘米/13 × 36 × 42英寸" — measured with wheels and parts still fitted. China United does not name the axes; the three figures are the 13 × 36 × 42 in cabin-closet dimension, mapped here smallest-to-width for comparability.
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
No maximum size published for a CHECKED wheelchair. The only wheelchair dimensions China United prints (33 × 91 × 106 cm) are the condition for taking one into the CABIN, recorded under cabin_stowage_dimensions. The general checked-piece volume limit of 40 × 60 × 100 cm in §7.3.2.1 applies to ordinary baggage, not to special baggage such as wheelchairs.
No weight cap published for a wheelchair. Wheelchairs are handled as 特殊行李 (special baggage) under §7.2.3.5, outside the general checked-piece limits of 50 kg (domestic) / 32 kg (international) in §7.3.2.
Not published. China United says a personal portable wheelchair may be CHECKED free at the boarding gate or at check-in, but does not say whether it is returned to you at the aircraft door on arrival.
Only one wheelchair per flight may be carried in the cabin, and it must be an adult folding or manually assembled chair. On through/connecting (中转联程) itineraries China United carries disabled/wheelchair passengers under the ordinary rules but expressly excludes unaccompanied wheelchair passengers.
Booking & cost
国内旅客须知 §5.1: wheelchair passengers or their companions who need China United to provide the following services or equipment must request them when booking, at least 48 hours before the flight's scheduled departure — 5.1.1 checking an electric wheelchair, 5.1.2 provision of an on-board cabin wheelchair.
国内旅客须知 — 五、特殊旅客 5、轮椅旅客 (Domestic Passenger Notice — Wheelchair passengers) (opens in a new tab) · read 2026-07-29
国内旅客须知 §5.1 requires the request at reservation, 48 h ahead, for checking an electric wheelchair or for an on-board wheelchair. Note the connection restriction in the same document: on China United's 中转联程 through/connecting products, "残疾/轮椅旅客(无成人陪伴轮椅旅客除外)" may be carried under the ordinary rules — an unaccompanied wheelchair passenger is excluded from connecting itineraries.
国内旅客须知 — 五、特殊旅客 5、轮椅旅客 (Domestic Passenger Notice — Wheelchair passengers) (opens in a new tab) · read 2026-07-29
运输总条件 §7.2.3.5: "轮椅不计入免费行李额,可以额外免费运输" — wheelchairs are not counted against the free baggage allowance and are carried free of charge in addition. §7.3.3.3 repeats it for disabled passengers' assistive devices "包括但不限于轮椅". A personal portable wheelchair may also be checked free at the gate or at check-in.
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
No free-carriage count published. China United says wheelchairs travel outside the free baggage allowance at no charge, and for electric wheelchairs defers to "适用法律对于免费托运的电动轮椅或电动代步工具的数量要求" (whatever number applicable law requires to be checked free). Only one wheelchair per flight may go into the cabin.
运输总条件 §11.3.6: for domestic carriage, compensation for checked and unchecked baggage is capped at "国务院民用航空主管部门公布的赔偿责任限额" in force at the time of the event; for international carriage the Montreal Convention, Hague Protocol or Warsaw Convention limit applies. No wheelchair-specific or full-value rule is published. Damage must be reported at once and no later than 7 days after receiving the baggage (§11.3.10).
中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · read 2026-07-29
On board
国内旅客须知 §5.1.2 lists "提供客舱专用轮椅" (provision of a dedicated cabin wheelchair) among the services a wheelchair passenger or companion may request, provided the request is made when booking and at least 48 hours before scheduled departure. No aircraft exceptions are published.
国内旅客须知 — 五、特殊旅客 5、轮椅旅客 (Domestic Passenger Notice — Wheelchair passengers) (opens in a new tab) · read 2026-07-29
Not published.
Not published. In its 国内旅客须知 China United commits only to giving priority service to disabled, elderly and pregnant passengers and unaccompanied children when a flight is delayed or cancelled — which is not seat-transfer assistance.
Not published for wheelchair users — China United states no movable-armrest, bulkhead or exit-row rule for passengers with reduced mobility.
Fleet detail. China United publishes no hold-door or hold-compartment dimensions. Its general checked-baggage caps — 50 kg and 40 × 60 × 100 cm per piece on domestic routes, 32 kg and 203 cm total on international/regional routes (运输总条件 §7.3.2) — apply to ordinary baggage, not to wheelchairs, which are handled as special baggage with no published size or weight cap.
Worth knowing
China United's wheelchair rules are unusually complete for a Chinese LCC, but they are split across three Chinese-language pages: the 国内旅客须知 gives the 48 h request deadline and the on-board cabin wheelchair; the 运输总条件 (July 2026 edition) §7.2.3.5 gives free carriage, the 33 × 91 × 106 cm cabin limit, the prior-approval requirement for electric chairs and the 300 Wh / 2 × 160 Wh battery figures; the 禁限带物品须知 and 锂电池安全须知 give the checked/cabin split for batteries. Two things a traveller should note. (1) An unaccompanied wheelchair passenger is excluded from China United's through/connecting (中转联程) products — 残疾/轮椅旅客(无成人陪伴轮椅旅客除外). (2) Every electric wheelchair needs China United's prior agreement before it will be accepted, and the general lithium rule bans batteries over 160 Wh with wheelchair batteries expressly carved out. The detailed 轮椅旅客服务须知 article linked from 特殊旅客须知 lives on a JavaScript-only m.flycua.com page which returned empty content through both the direct fetch and the reader proxy, so it could not be read; there may be further wheelchair detail there. China United is a China Eastern subsidiary, but everything recorded here is from China United's own documents — no China Eastern policy has been imported.
Sources
Every figure above traces to one of these.
- s1 国内旅客须知 — 五、特殊旅客 5、轮椅旅客 (Domestic Passenger Notice — Wheelchair passengers) (opens in a new tab) · official · read 2026-07-29
- s2 中国联合航空有限公司 旅客、行李运输总条件(2026年7月版)§7.2.3.5 轮椅 (General Conditions of Carriage — Wheelchairs) (opens in a new tab) · official · read 2026-07-29
- s3 禁限带物品须知 (Prohibited and restricted items notice) (opens in a new tab) · official · read 2026-07-29
- s4 锂电池安全须知 / 锂电池安全运输规定 (Lithium battery safety notice) (opens in a new tab) · official · read 2026-07-29
- s5 客户服务热线 (Customer service hotline and email) (opens in a new tab) · official · read 2026-07-29
- s6 特殊旅客须知 (Special passenger notices index) (opens in a new tab) · official · read 2026-07-29
- s7 中国联合航空官网首页 (China United Airlines homepage — service hotline and feedback links) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 7 official sources · 3 contacts · 61% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.