China Express Airlines

IATA G5 ICAO HXA China (People's Republic of) · www.chinaexpressair.com (opens in a new tab)

Powered chairs need the airline’s prior approval · carried free · 48 h notice.

Advance notice: 48hours before departure
Powered wheelchair: Conditional
Lithium, battery installed: Not published
Cost to carry: Free

Fragments only. China Express Airlines publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Phone

95332

Mainland China — China Express customer service hotline (special passengers, wheelchair and service-dog requests) — 5-digit mainland-China short code; dial 95332 from inside China. There is no international-format equivalent published.

Confirmation call-backs are made 09:00–17:00 Beijing time; a request is answered within 24 hours
Online form

特殊旅客服务 — online special-services request (live site; returns HTTP 405 to every request from outside China) (opens in a new tab)

95332 is the only assistance channel China Express names; from outside mainland China it is dialled as +86-95332. No accessibility email address is published. The live website blocks all requests from outside mainland China (Aliyun WAF, HTTP 405 on every path including /robots.txt), so the live links above may only open from within China.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted

Conditional

Accepted only as checked baggage and only after case-by-case approval. "电动轮椅需办理托运，托运电动轮椅应在航班乘机手续截止前2小时交运，并符合华夏航空危险物品运输相关规定", and checking an electric wheelchair is on the list of services that must be requested at booking and at the latest 48 h before departure, where "由于机型及机场资源的限制，我们将在24小时内答复是否能提供申请的服务或设备" — because of aircraft-type and airport-resource limits the airline answers within 24 h whether it can carry it. A power chair may not be ridden to the cabin door.

Lithium-ion batteries

Not published

Not published in readable form. The conditions of carriage prohibit power banks and lithium batteries rated above 160 Wh and lithium-metal cells over 8 g, but add in brackets "（电动轮椅使用的锂电池另有规定）" — separate rules govern lithium batteries used in electric wheelchairs. Those separate rules are 《华夏航空危险品（含锂电池）运输限制》, listed in the dangerous-goods index but served only by an HTTP POST and never captured, so no wheelchair lithium rule of any kind can be read.

危险品速查 — dangerous goods / restricted baggage index, listing 《特殊行李运输要求》 and 《华夏航空危险品（含锂电池）运输限制》 (Internet Archive snapshot 2024-11-05) (opens in a new tab) · read 2024-11-05 华夏航空旅客、行李国际运输总条件 (sale date 2024-02-01 onward) with 附件一《特殊旅客运输》 and 附件二《残疾旅客航空运输服务方案》 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · read 2024-10-05

Watt-hour cap — battery stays in the chair

Not published

Not published in readable form. Do NOT read the airline's general 160 Wh cap as a wheelchair limit — the conditions of carriage expressly exempt wheelchair batteries from it ("电动轮椅使用的锂电池另有规定"). No watt-hour figure for a wheelchair battery appears on any readable China Express page.

华夏航空旅客、行李国际运输总条件 (sale date 2024-02-01 onward) with 附件一《特殊旅客运输》 and 附件二《残疾旅客航空运输服务方案》 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · read 2024-10-05

Watt-hour cap — battery removed into the cabin

Not published

Watt-hour cap — spare battery

Not published

Not published in readable form. Do NOT read the airline's general 160 Wh cap as a wheelchair limit — the conditions of carriage expressly exempt wheelchair batteries from it ("电动轮椅使用的锂电池另有规定"). No watt-hour figure for a spare wheelchair battery appears on any readable China Express page.

Spare batteries permittedmaximum number under any published configuration

Not published

Not published. China Express requires spare lithium batteries and power banks to be carried in the cabin rather than checked, but publishes no spare allowance for a wheelchair battery.

Battery must be removed

Not published

Not published in readable form. China Express says only that the electric wheelchair must be checked and must comply with its dangerous-goods rules; whether the battery must come out is in the unreadable 《华夏航空危险品（含锂电池）运输限制》.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell

Not published

Not published in readable form. China Express's only wheelchair-battery statement is that a checked electric wheelchair must "符合华夏航空危险物品运输相关规定"; the document holding those rules cannot be read (see electric.notes).

Wet / spillable batteries

Not published

Terminal protection & immobilisation

Not published

Not published in readable form — no terminal-insulation or disconnection requirement could be read from any China Express page.

Paperwork the airline wants

Not published

Not published in readable form — no battery spec sheet, MSDS or manufacturer-label requirement could be read from any China Express page.

Size limit for a powered chair

Not published

Not published — no powered-wheelchair dimensions and no hold-door figure appear on any readable China Express page.

Weight limit for a powered chair

Not published

Not published — no powered-wheelchair weight limit appears on any readable China Express page.

Returned at the aircraft door

Yes

On arrival, yes: "托运的助残设备将从货舱中优先取出，并尽快送到客舱门" — checked mobility aids are the first items out of the hold and are brought to the cabin door as quickly as possible, and staff will accept or return an aid at the door on request. On departure, no: a power chair cannot be ridden to the door ("电动轮椅除外") and must be handed over 2 h before check-in closes.

华夏航空旅客、行李国际运输总条件 (sale date 2024-02-01 onward) with 附件一《特殊旅客运输》 and 附件二《残疾旅客航空运输服务方案》 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · read 2024-10-05 残疾人航空运输管理办法 (CAAC Measures for the Administration of Air Transport of Disabled Persons, 民航发〔2014〕105号, marked 有效 / in force) — the rulebook China Express's own conditions say it follows (opens in a new tab) · read 2026-07-29

The single biggest gap in this record. China Express plainly accepts checked electric wheelchairs, but every battery number lives in 《华夏航空危险品（含锂电池）运输限制》, whose body is served by an HTTP POST from a UUID-keyed API and has never been captured by the Internet Archive — and the live site refuses all foreign requests. Between the February 2023 and November 2024 captures of the dangerous-goods index the lithium document was renamed from 《华夏通航锂电池航空运输安全须知》 to 《华夏航空危险品（含锂电池）运输限制》, so even the title on file was out of date. Separate caution: China Express bans "以锂电池为动力、可载人的、单轮或多轮的移动辅助工具" — lithium-powered rideable single- or multi-wheel personal mobility devices, naming unicycles, e-scooters, hoverboards and 智能代步车 ("smart mobility vehicles"). That list is aimed at recreational rideables, not medical power chairs, which are handled under the electric-wheelchair rule — but a user of a scooter-style mobility aid should settle the classification on the phone before turning up. Ring 95332 (+86-95332 from abroad) and get the watt-hour answer in writing.

Manual wheelchairs

Manual chairs accepted

Yes

"旅客自用轮椅可免费运输，作为托运行李装在货舱内" — the passenger's own wheelchair is carried free as checked baggage in the hold, and "残疾旅客的轮椅（含电动）必须在满足危险品航空运输的前提下进行托运". A manual folding chair is also on the airline's list of aids that may be taken into the cabin. Checked aids are tagged with a priority label and loaded so as to arrive on the same aircraft as the passenger. Quoted from an October 2024 capture.

Folding chair may travel in the cabin

Yes

折叠轮椅 (folding wheelchair) is listed in China Express's 《残疾旅客可带进客舱的助残设备对照表》 under 肢体残疾, alongside 助行器 (walking frame), 拐杖 (crutches) and 假肢 (prosthesis). Cabin stowage is first-come first-served where the cabin has the space; "客舱内由于硬件设施或空间限制，无法满足助残设备存放时，机上工作人员将通知地面工作人员免费为残疾旅客办理托运服务" — if it will not fit, it is checked free instead. No dimensions for the stowage space are published, and the fleet is CRJ900NG / ARJ21-700 / A320.

In-cabin stowage limit

Not published

Not published — the airline names the folding wheelchair as a cabin-carriable aid but gives no stowage dimensions for any of its three aircraft types.

Size limit for a checked manual chair

Not published

Not published. China Express publishes no maximum wheelchair size and no hold-door aperture for its CRJ900NG / ARJ21-700 / A320 fleet. The 《特殊行李运输要求》 document that might carry one is listed in its dangerous-goods index but its body is served only by an HTTP POST and has never been captured.

危险品速查 — dangerous goods / restricted baggage index, listing 《特殊行李运输要求》 and 《华夏航空危险品（含锂电池）运输限制》 (Internet Archive snapshot 2024-11-05) (opens in a new tab) · read 2024-11-05

Weight limit for a manual chair

Not published

Not published. No weight limit for a wheelchair or mobility aid appears on any readable China Express page; the only weight figures published are the 180 kg checked allowance for a stretcher passenger and a 100 × 60 × 40 cm limit on each ordinary checked bag, neither of which is stated to apply to a mobility aid.

特殊旅客运输（国内） — Domestic special-passenger transport rules, section 七轮椅旅客 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · read 2024-10-05

Returned at the aircraft door

Yes

"旅客愿意在机场使用自己轮椅的（电动轮椅除外），可使用轮椅至客舱门" — you may use your own (non-powered) chair right up to the cabin door. On arrival "托运的助残设备将从货舱中优先取出，并尽快送到客舱门" — checked aids come out of the hold first and are brought to the cabin door as quickly as possible; a passenger may also ask staff to take or return the aid at the door during boarding and deplaning.

Per-flight quota, not a size limit, is what most often blocks a wheelchair user on this airline: for passengers travelling without a companion who would need help to evacuate, China Express caps each flight at 2 on the CRJ900NG, 2 on the ARJ21-700 and 4 on the A320. Beyond that, extra passengers must each bring a companion (1:1) and the total may at most double; organised disabled groups are exempt from the cap if the 1:1 companion ratio is met and the airline is told in advance. WCHR (ramp-only assistance) has no numerical limit. Wheelchair services apply only to segments actually flown by China Express, and it says it does not in principle accept disabled-passenger bookings on codeshare flights.

Booking & cost

Advance notice requiredhours before scheduled departure

48h

"需要轮椅的旅客须在购票时提出申请，且不晚于航班计划起飞48小时前提出申请" — ask when you book and at least 48 h before departure. The same 48 h covers checking an electric wheelchair, the on-board aisle chair, a service dog and a disabled group; China Express answers within 24 h whether it can provide it. A checked electric wheelchair must also be handed over 2 h before check-in closes. Stretcher 96 h, psychiatric patient 72 h. A late request is not an automatic refusal — the airline says it will still try if the flight stays safe.

特殊旅客运输（国内） — Domestic special-passenger transport rules, section 七轮椅旅客 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · read 2024-10-05 华夏航空旅客、行李国际运输总条件 (sale date 2024-02-01 onward) with 附件一《特殊旅客运输》 and 附件二《残疾旅客航空运输服务方案》 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · read 2024-10-05 残疾人航空运输管理办法 (CAAC Measures for the Administration of Air Transport of Disabled Persons, 民航发〔2014〕105号, marked 有效 / in force) — the rulebook China Express's own conditions say it follows (opens in a new tab) · read 2026-07-29

How to request assistance

Ask when you book — call 95332 in mainland China (+86-95332 from Hong Kong, Macau, Taiwan and abroad) or use the online special-services form; China Express replies within 24 hours whether it can provide the service

Special passengers must apply to the customer service centre or a directly-operated ticket office and be accepted before the ticket can be issued. Submitting the online form is not a confirmation: "您的预定是否成功请您以接收到的客服热线电话通知为准" — the call-back (09:00–17:00 Beijing time, within 24 h) decides it. Arrive at the airport 2 h before departure. Wheelchair services apply only to flights actually operated by China Express, and the airline says it does not in principle accept disabled-passenger bookings on codeshare flights.

特殊旅客服务 — wheelchair services R / S / C (China Express special-services catalogue, Internet Archive snapshot 2024-10-04) (opens in a new tab) · read 2024-10-04 特殊旅客运输（国内） — Domestic special-passenger transport rules, section 七轮椅旅客 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · read 2024-10-05 华夏航空旅客、行李国际运输总条件 (sale date 2024-02-01 onward) with 附件一《特殊旅客运输》 and 附件二《残疾旅客航空运输服务方案》 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · read 2024-10-05

Charge for carrying the aid

No fee

"旅客自用轮椅可免费运输，作为托运行李装在货舱内" — your own wheelchair is carried free as checked baggage in the hold. The disabled-passenger service plan adds free checked carriage of mobility aids (tagged as priority) and free boarding equipment: accessible buggy, shuttle, airport wheelchair, on-board aisle chair, airstairs vehicle and ambulift. WARNING — the airline contradicts itself: its 伤病旅客 (sick/injured passenger) rules bill the passenger for ground equipment "如救护车、升降机、抬担架人员" (ambulance, lift, stretcher handlers). October 2024 captures.

Mobility devices carried free

Not published

No single number is published. China Express says a disabled passenger may check free of charge the aids in its own cabin-aid table "及其以外的自用的助残设备" (and personal aids beyond it), without stating a count; its sick/injured-passenger rule allows "一部轮椅或其它辅助设备" (one wheelchair or other aid) free on top of the baggage allowance; and the CAAC rule it says it follows allows one free checked aid beyond the cabin list. Confirm with the airline before travelling with two devices.

If they damage your chair

No wheelchair-specific rule; a mobility aid is covered by ordinary checked-baggage liability under the Montreal/Warsaw Conventions or Chinese law, with an optional declared value above US$20/kg up to US$2,500

China Express accepts liability for destruction, loss or damage to checked baggage in its charge, but the same conditions exclude "行李的外部损伤和正常磨损" (external damage and normal wear), naming straps, pull handles, hooks and 轮子 (wheels) — a real gap for a wheelchair. Excess value may be declared above US$20/kg to US$2,500. Limits follow Montreal 1999, Warsaw/Hague or Chinese law; no full-value ACAA-style guarantee. CAAC rules bar making a disabled passenger waive claims for a damaged aid. From the 2024-10-05 international conditions; the domestic edition in force since 15 Aug 2025 is unreadable.

On board

On-board aisle chair

Yes

"华夏航空对于提前申请机上轮椅服务的旅客，可提供机上专用窄型轮椅服务" — a narrow on-board aisle chair is provided to passengers who request it in advance (at booking, at the latest 48 h before departure; answer within 24 h). The 机上轮椅 (C/WCHC) service is described as being for passengers who cannot walk at all in the cabin.

Accessible lavatory

"由于飞机大小和结构的限制，我公司飞机暂无残疾人专用卫生间，但我公司所有机型卫生间的马桶均采用坐便式设计，且设有助力扶手" — because of the size and structure of the aircraft none of China Express's types has an accessible lavatory; all of them have sit-down toilets with grab handles. Quoted from an October 2024 capture.

Crew help you transfer

Yes

Cabin crew provide, on request, "登离机协助、座位引导、就餐准备协助、往返卫生间协助、放置或取回随身携带物品协助" — help boarding and deplaning, guidance to the seat, help preparing a meal, help getting to and from the lavatory using the on-board aisle chair, and help stowing or retrieving cabin items. Note the airline's rule that a WCHC passenger is one who needs another person's help to reach the seat; crew help you to the lavatory door, not inside it.

特殊旅客服务 — wheelchair services R / S / C (China Express special-services catalogue, Internet Archive snapshot 2024-10-04) (opens in a new tab) · read 2024-10-04 华夏航空旅客、行李国际运输总条件 (sale date 2024-02-01 onward) with 附件一《特殊旅客运输》 and 附件二《残疾旅客航空运输服务方案》 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · read 2024-10-05 残疾人航空运输管理办法 (CAAC Measures for the Administration of Air Transport of Disabled Persons, 民航发〔2014〕105号, marked 有效 / in force) — the rulebook China Express's own conditions say it follows (opens in a new tab) · read 2026-07-29

Seating & movable armrests

Yes

"残疾旅客使用机上轮椅进入客舱后，无法进入带固定扶手的过道座位的，工作人员将为其提供一个带活动扶手的过道座位或方便出入的座位" — a movable-armrest aisle seat, or an easy-access seat, is provided where a fixed armrest blocks the transfer. The airline also aims to seat disabled passengers in the first row or on the aisle, gives a legroom seat to passengers with restricted leg movement, and seats a companion next to them; it will not bar a disabled passenger from any seat except where exit-row duties cannot be met.

Fleet detail. Fleet is CRJ900NG, ARJ21-700 and A320. China Express publishes no hold-door aperture and no maximum wheelchair size for any of them, but it does publish a per-flight cap on passengers who travel without a companion and would need help to evacuate: 2 on the CRJ900NG, 2 on the ARJ21-700, 4 on the A320 (WCHR ramp-only assistance is uncapped). Above those numbers each extra passenger must bring a 1:1 companion and the total may at most double. Stretchers are carried only on the A320, only on domestic non-stop flights from a base, and a stretcher passenger may not share a flight with an unaccompanied wheelchair user who would need evacuation help. No medical oxygen is available and no oxygen-storing, oxygen-generating or oxygen-dispensing equipment may be brought on board.

Worth knowing

READ THIS FIRST: every China Express citation here is an Internet Archive capture, the newest of them 8 October 2025 and the substantive ones 4–5 October 2024, because chinaexpressair.com is unreachable from outside mainland China. Re-tested on 2026-07-29 with a browser UA, a curl UA, the r.jina.ai reader proxy and a 25- and 40-second render: an Aliyun web application firewall answers HTTP 405 to every single path, including /robots.txt, on both http and https, with and without www. chinaexpressair.com.cn, m/app/b2c/cargo subdomains and huaxiaair.com (a squatter parking page) are not the airline. Everything the archive captured after about December 2024 is that same 5.5 KB firewall page, so the readable window closes in late 2024. What that means for the numbers below: the wheelchair rules quoted here are China Express's own words from captures of 4–5 October 2024 — roughly 21 months old — and they have demonstrably been superseded on paper. The conditions-of-carriage index captured on 8 October 2025 (s6) shows that the version quoted here (international conditions for tickets sold from 1 Feb 2024) has since been replaced by editions dated 27 Oct 2024, 15 Apr 2025 and, for domestic carriage, 15 Aug 2025; none of those newer editions was ever captured. Treat every figure as October-2024 information and confirm on 95332 (+86-95332 from abroad). What makes them still worth publishing is that China Express's disabled-passenger service plan is a near-verbatim restatement of the CAAC's 《残疾人航空运输管理办法》 (民航发〔2014〕105号), and its conditions of carriage say so explicitly: "残疾人旅客运输按照中国民用航空局颁布的《残疾人航空运输管理办法》执行". That regulation was read live on caac.gov.cn on 2026-07-29 and is still marked 有效 (in force) — it independently mandates the 48-hour request deadline with a 24-hour answer (art. 12), the 2-hour hand-over of a checked electric wheelchair (art. 36), free carriage of aids (art. 6), the folding wheelchair in the cabin (art. 34), return of the aid at the cabin door (arts. 38–39) and the movable-armrest aisle seat (art. 25). On 2 July 2026 the CAAC additionally issued 《关于加强残疾人航空运输保障能力的若干措施》 (民航规〔2026〕7号), which may change practice again; it is not reflected in anything China Express publishes. Still missing, and it is the thing that matters most: not one wheelchair battery number. The airline's lithium document — renamed between the 2023 and 2024 captures from 《华夏通航锂电池航空运输安全须知》 to 《华夏航空危险品（含锂电池）运输限制》 — is delivered by an HTTP POST against a UUID-keyed API and has never been archived. What the readable conditions do say is that the general 160 Wh / 8 g lithium ban expressly does NOT govern wheelchair batteries. Do not substitute a 300 Wh or 160 Wh figure. Also unretrievable: any wheelchair weight or dimension limit, and 《特殊行李运输要求》. Finally, the widely repeated claim that China Express's hotline is 400-600-6633 is not supported by anything on the airline's own site — its own pages give 95332 and, from outside the mainland, +86-95332. A researcher inside China should re-do this record against the live 2025/2026 pages.

Sources

Every figure above traces to one of these.

s1 特殊旅客服务 — wheelchair services R / S / C (China Express special-services catalogue, Internet Archive snapshot 2024-10-04) (opens in a new tab) · official · read 2024-10-04
s2 危险品速查 — dangerous goods / restricted baggage index, listing 《特殊行李运输要求》 and 《华夏航空危险品（含锂电池）运输限制》 (Internet Archive snapshot 2024-11-05) (opens in a new tab) · official · read 2024-11-05
s3 特殊旅客须知 — special passenger notices index (Internet Archive snapshot 2024-10-04) (opens in a new tab) · official · read 2024-10-04
s4 特殊旅客运输（国内） — Domestic special-passenger transport rules, section 七轮椅旅客 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · official · read 2024-10-05
s5 华夏航空旅客、行李国际运输总条件 (sale date 2024-02-01 onward) with 附件一《特殊旅客运输》 and 附件二《残疾旅客航空运输服务方案》 (Internet Archive snapshot 2024-10-05) (opens in a new tab) · official · read 2024-10-05
s6 运输总条件 — conditions-of-carriage index showing the versions now in force (Internet Archive snapshot 2025-10-08) (opens in a new tab) · official · read 2025-10-08
s7 残疾人航空运输管理办法 (CAAC Measures for the Administration of Air Transport of Disabled Persons, 民航发〔2014〕105号, marked 有效 / in force) — the rulebook China Express's own conditions say it follows (opens in a new tab) · regulator · read 2026-07-29

Record status partial · confidence medium · 6 official sources · 2 contacts · 41% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.

China Express Airlines

Who to contact

Read it from the source

Powered wheelchairs & batteries

Manual wheelchairs

Booking & cost

On board

Worth knowing

Sources

Record quality