All airlines Europe
Chalair
48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Not published
- Lithium, battery installed
- Not published
- Cost to carry
- Not published
Fragments only. Chalair publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneFrance — Réservation (local number 0 892 700 499, €0.40/min + call charge)Mon–Fri 08:00–19:00, Sat 09:00–17:00
- EmailPMR / reduced-mobility requests — return the completed PMR form here
- Online form
- Online form
Chalair publishes no dedicated accessibility line. The reservations number and reservations@chalair.fr are the only assistance channels named, and the FAQ warns the offices are closed at weekends.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Chalair publishes nothing about carrying a powered wheelchair. Two adjacent statements bear on it without naming mobility aids: the baggage page says lithium batteries over 160 Wh are "strictement interdites à bord de nos avions", and CGT Art. 8 lists "les objets contenant des batteries à lithium" among items that must not go in hold baggage. Confirm with reservations@chalair.fr before booking.
Not published for mobility aids. The only lithium statement on Chalair's site is on the baggage page: lithium batteries over 160 Wh are strictly prohibited on board its aircraft — written in the context of electric bicycles, with no mobility-aid carve-out either way.
No wheelchair watt-hour limit published. The baggage page's blanket sentence — "Les batteries au lithium de plus de 160 Wh étant strictement interdites à bord de nos avions" — appears in the e-bike paragraph; Chalair does not say whether it applies to a mobility-aid battery.
Not published — Chalair states no watt-hour limit for a wheelchair battery removed into the cabin.
Not published — Chalair states no watt-hour limit for a spare mobility-aid battery.
Not published — Chalair states no spare-battery allowance for mobility aids.
Not published for wheelchairs. Chalair does require the batteries to be removed from an electric bicycle before it can be carried, after which it counts as an ordinary bicycle.
Not published — Chalair says nothing about gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.
Not published — Chalair says nothing about wet/spillable wheelchair batteries.
Not published — no terminal-insulation, disconnection or immobilisation instruction appears on Chalair's site.
No battery documentation requirement published. A doctor's certificate is required for medical baggage, and a certificate less than 7 days old for assistance after a recent operation or with a cast.
FAQ — Assistance passager et Santé (opens in a new tab) · read 2026-07-29
Not published — no powered-wheelchair dimensions or hold-door figures appear on Chalair's site.
Not published — Chalair states no powered-wheelchair weight limit.
Not published.
Acceptance of a reduced-mobility passenger is expressly made to depend on the aircraft type operating the route; the baggage page refers to flights operated by Beech 1900 aircraft, which have a reduced 6 kg cabin-bag limit.
Manual wheelchairs
Chalair publishes no carriage terms for a passenger's own wheelchair, and acceptance of the passenger is itself conditional: "selon le type d'avion opérant la ligne et pour des raisons de sécurité, l'acceptation des personnes à mobilité réduite est soumise à accord auprès de nos services" — subject to the aircraft type on the route and to prior agreement. CGT Art. 5 lets Chalair refuse a booking where the aircraft or its equipment makes boarding physically impossible.
FAQ — Assistance passager et Santé (opens in a new tab) · read 2026-07-29 Conditions générales de transport v7 (en vigueur depuis le 1er avril 2025), PDF (opens in a new tab) · read 2026-07-29
Not published for wheelchairs. Chalair says only that crutches may be carried free in the cabin and stowed in the overhead locker above the passenger's seat.
No in-cabin wheelchair stowage rule published. Chalair's ordinary cabin-baggage limit is 55 x 35 x 25 cm and 10 kg (6 kg on flights operated by Beech 1900), which is not a mobility-aid figure.
Bagages (opens in a new tab) · read 2026-07-29
Not published — Chalair states no maximum wheelchair size, and gives no hold-door or hold-compartment figures for its turboprop fleet.
Not published — Chalair states no wheelchair weight limit.
Not published — Chalair says nothing about returning a chair at the aircraft door.
Crutches are carried free in the cabin and stowed in the overhead locker. Fragile medical devices may be carried in the cabin within the ordinary cabin-baggage size and weight limits; medical baggage requires a doctor's certificate, and medical baggage not needed in flight goes in the hold.
Booking & cost
CGT Art. 5: "Le Passager doit avertir le Transporteur de son handicap ou de tout besoin particulier d'assistance ou de surveillance lors de la réservation ou au plus tard, quarante-huit heures avant le départ." The FAQ adds that Chalair's offices are closed at weekends, so requests must be sent earlier.
FAQ — Assistance passager et Santé (opens in a new tab) · read 2026-07-29 Conditions générales de transport v7 (en vigueur depuis le 1er avril 2025), PDF (opens in a new tab) · read 2026-07-29
FAQ: "Vous devez compléter ce formulaire PMR et le transmettre dûment rempli à l'adresse e-mail suivante: reservations@chalair.fr." A medical certificate less than 7 days old is also required after a recent operation or if the passenger is in a cast.
FAQ — Assistance passager et Santé (opens in a new tab) · read 2026-07-29
Chalair does not publish whether carriage of a passenger's own wheelchair is free or counts against the baggage allowance. It states only that crutches are carried free in the cabin and that a guide dog travels at no extra charge.
Not published — Chalair states no number of mobility devices carried per passenger.
CGT: "Le Transporteur est responsable dans la limite de 1288 DTS, sauf en cas de déclaration spéciale"; the passenger warrants that baggage and contents together do not exceed 1288 DTS, and must make a special declaration (and pay a supplement) for a higher limit. Chalair publishes no mobility-aid exception.
Conditions générales de transport v7 (en vigueur depuis le 1er avril 2025), PDF (opens in a new tab) · read 2026-07-29
On board
Not published — Chalair says nothing about an on-board aisle chair.
Not published.
Chalair says it offers assistance to people who have difficulty moving unaided (PMR), but that acceptance is subject to agreement and to the aircraft type; it does not describe transfer or lifting assistance to and from the seat.
Not published — no movable-armrest or bulkhead seating policy.
Worth knowing
Chalair publishes no wheelchair-carriage policy and no mobility-aid battery rule at all — the whole subject is routed through a PMR form emailed to reservations@chalair.fr, with acceptance expressly conditional on the aircraft type operating the route. Three things a human should re-check with the airline: (1) the baggage page's blanket ban on lithium batteries over 160 Wh "on board our aircraft", written about e-bikes — if applied to mobility aids it would exclude most power chairs; (2) CGT Art. 8, which lists articles containing lithium batteries among items not permitted in hold baggage with a tolerance in the cabin, again with no mobility-aid carve-out; (3) whether carriage of a wheelchair is free, which is nowhere stated. The PMR and fit-to-fly forms are published as PNG images on the airline's web agency's domain (chalair.webbel.fr), not as accessible documents. chalair.eu mirrors chalair.fr; the dangerous-goods pages (/faq/produits-dangereux and /infos-produits-dangereux) render only a one-line intro with no content.
Sources
Every figure above traces to one of these.
- s1 FAQ — Assistance passager et Santé (opens in a new tab) · official · read 2026-07-29
- s2 Bagages (opens in a new tab) · official · read 2026-07-29
- s3 Conditions générales de transport v7 (en vigueur depuis le 1er avril 2025), PDF (opens in a new tab) · official · read 2026-07-29
- s4 Contactez-nous (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 4 official sources · 4 contacts · 15% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.