Fragments only. Camair-Co publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneCameroon — Call Center
- PhoneCameroon — Call Center (mobile)
- Online form
No dedicated accessibility line, e-mail or assistance form is published. The only numbers on the site are the two general Call Center numbers repeated in the footer of every page; the Contacts page is an agency finder covering Cameroon, Central African Republic, Chad, DR Congo, Côte d'Ivoire, France, Gabon, Nigeria, Senegal, Benin and Republic of the Congo, with no phone numbers rendered without JavaScript.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Not published. Camair-Co says nothing anywhere on its site about battery-powered wheelchairs or scooters. Its general conditions subject "dispositifs d'assistance spéciaux" to prior notification and acceptance, but set out no acceptance procedure, battery rule or approval route for a powered chair.
Conditions générales de transport (art. VIII.2 et VIII.3) (opens in a new tab) · read 2026-07-29
Not published for mobility aids. Camair-Co's only battery statement is on the baggage page: under IATA rules certain items are barred from checked baggage, "par exemple les briquets, les allumettes, les pièces de rechange au lithium" (lighters, matches, spare lithium batteries). No watt-hour figure appears anywhere on the site.
Politique bagages (opens in a new tab) · read 2026-07-29
Not published; Camair-Co publishes no watt-hour limit of any kind.
Politique bagages (opens in a new tab) · read 2026-07-29
Not published; Camair-Co publishes no watt-hour limit of any kind.
Politique bagages (opens in a new tab) · read 2026-07-29
Not published; Camair-Co publishes no watt-hour limit of any kind.
Politique bagages (opens in a new tab) · read 2026-07-29
Not published for mobility-aid batteries. The baggage page only repeats the general rule that spare lithium batteries may not travel in checked baggage.
Politique bagages (opens in a new tab) · read 2026-07-29
Not published — Camair-Co does not say whether a wheelchair battery must be removed.
Not published — Camair-Co gives no rule for gel/AGM/sealed wheelchair batteries.
Not published — Camair-Co gives no rule for spillable wet-cell wheelchair batteries.
Not published — no terminal-insulation or immobilisation requirement is stated.
Not published. Camair-Co requires prior acceptance for disabled passengers but names no form, battery data sheet or medical certificate.
Conditions générales de transport (art. VIII.2 et VIII.3) (opens in a new tab) · read 2026-07-29
Not published.
Not published.
Not published.
Camair-Co's own "Assistance spéciale" page (Informations de voyage > Avant le vol) is published but empty — it renders a heading and navigation and no policy text at all. Anyone travelling with a powered chair must telephone the call centre and get acceptance in writing before booking.
Manual wheelchairs
Carriage of disabled passengers is "soumis à l'acceptation préalable" of Camair-Co (art. VIII.2), and passengers "voyageant avec des dispositifs d'assistance spéciaux" must notify the airline at purchase or before check-in (art. VIII.3(a)) — otherwise boarding of the passenger and/or the item may be refused. No wheelchair-specific acceptance rule is published.
Conditions générales de transport (art. VIII.2 et VIII.3) (opens in a new tab) · read 2026-07-29
Not published. Camair-Co's cabin-baggage limit is 55 x 40 x 23 cm and it may refuse anything that cannot go under a seat or in an overhead bin, but it says nothing about a folding wheelchair in the cabin.
Politique bagages (opens in a new tab) · read 2026-07-29
Not published as a wheelchair limit; the general cabin-bag box is 55 x 40 x 23 cm (H x W x D) and Camair-Co does not say a folding chair may use it.
Politique bagages (opens in a new tab) · read 2026-07-29
Not published — Camair-Co states no maximum wheelchair size.
Not published for mobility aids.
Not published — Camair-Co does not say where a checked mobility aid is returned.
Booking & cost
No deadline in hours is published. The conditions of carriage only say a passenger needing special attention, or travelling with special assistive devices, must inform Camair-Co when buying the ticket and at the latest before check-in.
Conditions générales de transport (art. VIII.2 et VIII.3) (opens in a new tab) · read 2026-07-29
Art. VIII.3(a): passengers needing special attention — including disabled passengers and those travelling with special assistive devices — must inform Camair-Co at the time of purchase or, at the latest, before check-in. If the request is made only at check-in, Camair-Co accepts no liability for failing to meet it and may refuse boarding to the passenger and/or the item concerned.
Conditions générales de transport (art. VIII.2 et VIII.3) (opens in a new tab) · read 2026-07-29
Not published. Camair-Co does not say whether a mobility aid is carried free or counts against the baggage allowance. (Guide dogs accompanying blind or physically disabled passengers are stated to travel free, in addition to the free baggage allowance.)
Conditions générales de transport (art. VIII.2 et VIII.3) (opens in a new tab) · read 2026-07-29
Not published.
Nothing published specific to mobility aids. The conditions of carriage apply the Warsaw/Montreal framework and put the standard checked-baggage liability ceiling at 17 SDR per kg unless a special declaration of value is made and the corresponding charge paid.
Conditions générales de transport (art. VIII.2 et VIII.3) (opens in a new tab) · read 2026-07-29
On board
Not published — no mention of an on-board aisle chair.
Not published.
Not published as a service. The conditions of carriage only require advance notification so that Camair-Co can "assurer le transport dans les meilleures conditions".
Conditions générales de transport (art. VIII.2 et VIII.3) (opens in a new tab) · read 2026-07-29
Not published. The "Siège dans l'avion" and "Assistance spéciale" pages are both empty; no bulkhead, movable-armrest or priority-seating rule is stated.
Assistance spéciale (page publiée mais sans contenu) (opens in a new tab) · read 2026-07-29
Worth knowing
Camair-Co's "Assistance spéciale" page exists in the menu and is linked from every page, but it is an EMPTY SHELL — it renders a title and the navigation and nothing else (same for "Siège dans l'avion", "Préparer son voyage" and "Réclamations"). The only disability text the airline publishes is in its Conditions générales de transport: carriage of disabled passengers is subject to Camair-Co's PRIOR ACCEPTANCE, and passengers travelling with special assistive devices must give notice at ticket purchase or at the latest before check-in, failing which Camair-Co may refuse boarding to the passenger and/or the item. Nothing at all is published about wheelchairs, batteries, watt-hours, gate delivery, on-board chairs or fees. Note also an internal contradiction on the baggage page: the heading reads "objets interdits dans le bagage de cabine" while the text underneath says the listed items (lighters, matches, spare lithium batteries) are barred from CHECKED baggage. English pages exist (/page/CM/en/...) but are the same empty shells. Site checked in French; call centre +237 233 50 55 20 / +237 670 51 54 09.
Sources
Every figure above traces to one of these.
- s1 Conditions générales de transport (art. VIII.2 et VIII.3) (opens in a new tab) · official · read 2026-07-29
- s2 Politique bagages (opens in a new tab) · official · read 2026-07-29
- s3 Assistance spéciale (page publiée mais sans contenu) (opens in a new tab) · official · read 2026-07-29
- s4 Contacts / recherche d'agence (opens in a new tab) · official · read 2026-07-29
- s5 Enregistrement (heures limites) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 5 official sources · 3 contacts · 7% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.