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Binter Canarias
Powered wheelchairs accepted · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneSpain — dedicated PRM / special-needs telephone service (freephone)
- PhoneSpain — PRM / special-needs telephone service (direct line)
- PhoneInformation and ticket sales (general reservations line)Monday to Sunday 05:00–23:00
- PhoneCustomer support — suggestions, complaints and claims (also 900 533 256)Monday to Sunday 05:00–23:00
- PhoneBaggage incidents — damaged or missing mobility equipment (also 900 105 190)
- PhonePortugal — information and ticket salesMonday to Friday 09:00–17:00
- EmailCustomer support — suggestions, complaints and claims
- EmailBaggage incidents — damaged or missing mobility equipment
- Online form
Ground assistance in the Canary Islands and at Madrid is delivered by the airport authority (Aena) under Regulation (EC) 1107/2006; Binter directs passengers to Aena on (+34) 913 211 000. Recommended airport arrival is 2 hours, or 1 h 30 at La Gomera and El Hierro.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
'If the wheelchair is mechanically driven, ensure that the battery is disconnected and its terminals are insulated, following the instructions given by the airport personnel.' Carriage is free for up to two aids per person, subject to the fleet size/weight table and dangerous-goods legislation.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
No acceptance rule specific to lithium-powered wheelchairs is published. Binter's lithium notice states only that 'mobility aids used by passengers with reduced mobility (PRM) are not classified as Personal Mobility Devices', i.e. the outright ban on battery-powered scooters, hoverboards and segways does not apply to them.
Information on lithium batteries on board — rules and limits (NT-OPT-008 PDF) (opens in a new tab) · read 2026-07-29
Not published for mobility aids. Binter's lithium-battery notice sets watt-hour classes for portable electronic devices, power banks and spare batteries only, and gives no cap for a battery installed in a wheelchair. ICAO/IATA default applies — see global rules.
Information on lithium batteries on board — rules and limits (NT-OPT-008 PDF) (opens in a new tab) · read 2026-07-29
Not published for mobility aids; Binter publishes no watt-hour cap for a wheelchair battery removed into the cabin. ICAO/IATA default applies — see global rules.
Information on lithium batteries on board — rules and limits (NT-OPT-008 PDF) (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The lithium notice's spare-battery classes (≤100 Wh; >100–160 Wh with operator approval; >160 Wh cargo only) are the general portable-electronics rules, not a wheelchair spare-battery limit.
Information on lithium batteries on board — rules and limits (NT-OPT-008 PDF) (opens in a new tab) · read 2026-07-29
Not published for mobility-aid batteries. Binter's general notice permits 2 spare batteries in the cabin in the 100–160 Wh class, but that is a portable-electronics limit and has not been stated to apply to wheelchair spares.
Information on lithium batteries on board — rules and limits (NT-OPT-008 PDF) (opens in a new tab) · read 2026-07-29
Not published. Binter requires only that the battery of a mechanically driven wheelchair be disconnected and its terminals insulated at the airport; it does not say whether a removable battery must come out and travel in the cabin.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
Not published. Binter gives no separate rule for gel / AGM / sealed lead-acid or dry-cell mobility-aid batteries.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
Not published. Binter's PRM sheet gives one instruction for all mechanically driven chairs — disconnect the battery and insulate the terminals — and does not distinguish spillable from non-spillable batteries.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
'If the wheelchair is mechanically driven, ensure that the battery is disconnected and its terminals are insulated, following the instructions given by the airport personnel.' Terminals are insulated with the original packaging, electrical tape or a separate plastic bag per battery.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29 Information on lithium batteries on board — rules and limits (NT-OPT-008 PDF) (opens in a new tab) · read 2026-07-29
Not published — Binter does not state that a battery spec sheet, MSDS or manufacturer label is required for a mobility aid. Its lithium notice does require a Release of Liability signature for uninstalled batteries carried in the cabin.
Information on lithium batteries on board — rules and limits (NT-OPT-008 PDF) (opens in a new tab) · read 2026-07-29
Same per-fleet table as manual chairs, measured fully folded — ATR72: 143 x 70 x 95 cm (H x W x L); Embraer 195-E2: 84 x 73 x 125 cm; 100 kg on both. Smallest figure in each dimension recorded as the binding constraint.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
'WEIGHT 100 kg' for both the ATR72 and Embraer 195-E2 fleets — the same table applies to any mobility aid, powered or manual.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
Not published. Binter does not say whether a powered chair is returned at the aircraft door.
Binter's lithium-battery notice explicitly carves PRM aids out of the banned category: 'Mobility aids used by passengers with reduced mobility (PRM) are not classified as Personal Mobility Devices', so the blanket prohibition on battery-powered bicycles, e-scooters, hoverboards and segways does not apply to wheelchairs.
Manual wheelchairs
'If movement in the passenger's own wheelchair is needed, please state so when making the reservation.' Up to two mobility aids per person are carried free, subject to the published per-fleet size and weight table.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
Not published on Binter's site — no in-cabin stowage option for a folding manual chair is described.
Not published — Binter describes no in-cabin wheelchair stowage.
Binter publishes a per-fleet table of maximum mobility-aid size when fully folded — ATR72: 143 cm H x 70 cm W x 95 cm L; Embraer 195-E2: 84 cm H x 73 cm W x 125 cm L; 100 kg on both. The smallest figure in each dimension is recorded here as the binding constraint; a chair over the table 'will be impossible for us to carry'.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
'WEIGHT 100 kg' for both the ATR72 and the Embraer 195-E2 fleet. 'If your mobility aid exceeds the size (when fully folded) or weight in the following table, it will be impossible for us to carry it.'
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
Not published. Binter does not say whether a personal wheelchair is returned at the aircraft door or at baggage reclaim.
Passengers who cannot walk or move, handle their own seat belt, life jacket and oxygen mask, or understand safety instructions must travel with a companion aged 16 or over. At most one non-ambulatory PRM may travel alone on a flight, and no more than 15 PRM may be carried on board.
Booking & cost
'We recommend communicating special needs or any relevant information at least 48 hours beforehand.' Free carriage of up to two mobility aids is conditional on '48 hours notification'. For groups, Binter recommends booking one month ahead in case Spanish DGAC authorisation is needed.
Passengers with special needs (Regulation 1107/2006, 48-hour notice, PRM telephone service) (opens in a new tab) · read 2026-07-29 Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
'We recommend communicating special needs ... through your travel agent, our Web site, in the airport sales offices or the special telephone service for PRM (900 105 189 – 928 327 748).' Travel in your own wheelchair must also be stated when making the reservation.
Passengers with special needs (Regulation 1107/2006, 48-hour notice, PRM telephone service) (opens in a new tab) · read 2026-07-29 Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
'Binter will provide the transport without additional charge of guide dogs and emotional support animals ..., medical equipment and up to two items of mobility equipment per person as long as 48 hours notification is given.'
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
'up to two items of mobility equipment per person as long as 48 hours notification is given, space limitations on board do not prevent it and the relevant legislation regarding dangerous goods is complied with'.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
Binter applies the Montreal Convention: 'The air carrier is responsible in the case of destruction, loss or damage to the luggage up to the amount of 1.519 SDRs.' A higher limit is available by special declaration at check-in for a supplementary tariff. Damage must be reported before leaving arrivals and in writing within 7 days.
Transport contract / air carrier liability for passengers and baggage (opens in a new tab) · read 2026-07-29
On board
Not published — Binter says nothing about an on-board aisle wheelchair on its ATR72 or Embraer 195-E2 fleet.
Not published — Binter describes no accessible lavatory or grab rails on board.
Not published as an airline service. Assistance is delivered by the airport authorities under Regulation (EC) 1107/2006, and a passenger who cannot move unaided must travel with a suitable companion aged 16 or over who will assist in an emergency.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
'Passenger with reduced mobility in the WCHC and WCHS categories must be allocated seats in the areas nearest the emergency exits but never those seats at the exits.' PRM cannot be seated where they would block crew duties, emergency equipment or evacuation.
Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · read 2026-07-29
Fleet detail. Maximum folded mobility-aid size differs by fleet: ATR72 143 cm H x 70 cm W x 95 cm L; Embraer 195-E2 84 cm H x 73 cm W x 125 cm L. Weight limit is 100 kg on both. Confirm which type operates your flight — the ATR is taller but shorter, the Embraer longer but only 84 cm high.
Worth knowing
The usable detail is in Binter's PRM information sheet (NT-OPT-037, a multilingual PDF), not on the web page. It publishes a hard per-fleet size and weight table — a chair over it 'will be impossible for us to carry' — and the two fleets bind in different dimensions, so the Embraer's 84 cm height and the ATR's 70 cm width are the practical envelope. Binter publishes NO watt-hour limit of any kind for wheelchair batteries; its lithium notice covers portable electronics and spares and expressly says PRM mobility aids are not 'Personal Mobility Devices', so the e-scooter ban does not catch them. Capacity limits matter: max 15 PRM per flight, and at most one non-ambulatory PRM travelling alone (and only if no more than two unaccompanied minors are on the same flight). Two accordion sections on the English special-needs page ('Flight safety' and 'Guide dogs and mobility equipment') are rendered client-side and returned no content through either the direct fetch or the JS-rendering proxy — a human with a browser should open them, as they may add wheelchair detail not in the PDF.
Sources
Every figure above traces to one of these.
- s1 Passengers with special needs (Regulation 1107/2006, 48-hour notice, PRM telephone service) (opens in a new tab) · official · read 2026-07-29
- s2 Information to our clients — Persons with reduced mobility: safety, seat allocation and mobility equipment (NT-OPT-037 PDF, ES/EN/PT/FR) (opens in a new tab) · official · read 2026-07-29
- s3 Information on lithium batteries on board — rules and limits (NT-OPT-008 PDF) (opens in a new tab) · official · read 2026-07-29
- s4 Transport contract / air carrier liability for passengers and baggage (opens in a new tab) · official · read 2026-07-29
- s5 Contact — telephone attention, customer support and baggage-incident channels (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 5 official sources · 9 contacts · 45% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.