All airlines Asia Pacific
Bangkok Airways
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneThailand — Bangkok Airways Call Center (1771)08.00-20.00 daily
- PhoneBangkok Airways Call Center (international)08.00-20.00 daily
- PhoneSuvarnabhumi Airport office (BKK)Office 04.30-21.00 daily; the 1771 line itself is listed as Call Center 08:00-20:00
- PhoneDon Mueang Airport office (DMK)07.00-18.00 daily
- EmailReservations (wheelchair and mobility-aid requests)
- EmailCentral baggage tracing — baggage irregularity / damage
- EmailDon Mueang airport office
- Online form
- Online form
There is no dedicated accessibility phone line, email or online assistance form — Bangkok Airways routes wheelchair and mobility-aid requests through the general Reservation Center (1771 / +66 2 270 6699 / reservation@bangkokair.com) or a travel agent. No TTY, text relay or video relay service is published. The accessibility pages are JavaScript-rendered and only load through a rendering proxy.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted but airline approval is mandatory. Every "Mobility Aids" row in Bangkok Airways' dangerous goods table is marked "the approval of the operator(s) is required" and "the pilot-in-command must be informed of the location", with the instruction "Please contact PG's reservation 48 HRs prior traveling". The airline may also refuse a chair that exceeds its handling capabilities for size, weight or type.
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29 Dangerous Goods — passenger provisions table (Mobility Aids rows) (opens in a new tab) · read 2026-07-29
Permitted only with prior airline approval ("The approval of the operator(s) is required" = YES on both lithium rows). Two cases are listed: a lithium-ion mobility aid is permitted as checked baggage; but where "the design of the mobility aid does not provide adequate protection for the battery(ies)" it is permitted in carry-on and NOT as checked baggage — i.e. the battery must come into the cabin.
Dangerous Goods — passenger provisions table (Mobility Aids rows) (opens in a new tab) · read 2026-07-29
Not published. Bangkok Airways asks you to declare "type of battery and watt-hour / voltage rating" but sets no watt-hour ceiling for a mobility-aid battery. The 100 Wh / 160 Wh figures elsewhere on the dangerous goods page apply to portable electronic devices, spare/loose batteries and power banks, not to mobility aids.
Not published. No watt-hour limit is given for a mobility-aid battery removed into the cabin.
Not published. Bangkok Airways asks you to declare the "number of batteries installed and spare batteries" but publishes no watt-hour cap for a mobility-aid spare.
Not published for mobility aids. The "maximum of 20 spare batteries" (<=100 Wh) and "maximum of two spare batteries" (100-160 Wh) figures are the general portable-electronics limits on the dangerous goods page and must not be read as a wheelchair-battery allowance.
Depends on the design. A lithium-ion mobility aid may be checked with the battery installed, but one "where the design of the mobility aid does not provide adequate protection for the battery(ies)" is permitted only in carry-on and is not accepted as checked baggage — so that battery must be removed and travel in the cabin.
Dangerous Goods — passenger provisions table (Mobility Aids rows) (opens in a new tab) · read 2026-07-29
Permitted as checked baggage only with prior airline approval: "Battery-powered wheelchairs or other similar mobility devices with non-spillable wet batteries, nickel-metal hydride batteries or dry batteries. (Please contact PG's reservation 48 HRs prior traveling.)" — checked YES, carry-on NO, "The approval of the operator(s) is required" YES, pilot-in-command informed YES.
Dangerous Goods — passenger provisions table (Mobility Aids rows) (opens in a new tab) · read 2026-07-29
Permitted as checked baggage only with prior airline approval. The dangerous goods table lists "Battery-powered wheelchairs or other similar mobility devices with spillable batteries or with lithium ion batteries" with "The approval of the operator(s) is required" = YES and "The pilot-in-command must be informed of the location" = YES, plus "(Please contact PG's reservation 48 HRs prior traveling.)" No spillable-specific handling instructions (upright stowage, vent caps) are published.
Dangerous Goods — passenger provisions table (Mobility Aids rows) (opens in a new tab) · read 2026-07-29
Not published. Bangkok Airways states no terminal-insulation, short-circuit-protection or battery-disconnection requirement for a mobility aid; it only asks you to declare the "Instruction for preventing inadvertent operation" when booking. The "must be individually protected to prevent short circuits" wording on the dangerous goods page belongs to spare/loose batteries for portable electronic devices, not to wheelchairs.
No spec sheet, MSDS or UN 38.3 certificate is demanded, but a declaration is mandatory: "Passengers traveling with battery-powered wheelchairs or other mobility aids must declare the following information to our reservation staff" — wheelchair/mobility aid type, dimension, tare (unladen) weight, number of batteries installed and spare batteries, type of battery and watt-hour / voltage rating, and instruction for preventing inadvertent operation. Operator approval must then be obtained.
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29 Dangerous Goods — passenger provisions table (Mobility Aids rows) (opens in a new tab) · read 2026-07-29
"Note : Maximum dimension (width x length x height) — ATR72 : 50 x 100 x 50 cm. A319/320 : 145 x 160 x 110 cm." (Thai: the wheelchair or device "must not exceed" these sizes.) The smaller ATR72 figure is recorded as the binding one; a device up to 145 W x 160 L x 110 H cm fits only the Airbus fleet, so check which type operates your route.
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
"Tare (unladen) weight — Note : Maximum weight is 120 kg", in the list a passenger travelling with a battery-powered wheelchair or mobility aid "must declare... to our reservation staff". This is the unladen weight of the device, not a baggage-piece limit.
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
The chair is loaded into the aircraft compartment and "returned to you at the baggage claim area of your destination airport" — no aircraft-door return is offered.
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
Bangkok Airways flies both ATR72 turboprops and A319/A320 jets; the published maximum size for a battery-powered aid on the ATR72 (50 x 100 x 50 cm) is a small fraction of the Airbus figure, so the aircraft type operating your route decides whether a powered chair can travel at all.
Manual wheelchairs
Own wheelchairs are carried, with 48 hours' notice and the size, type, measurements and weight declared at booking. Note the refusal clause: "we reserve the right to refuse transportation of the wheelchair if it does not comply with the airline's handling capabilities regarding size, weight, and type."
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
Not published. Bangkok Airways describes loading the wheelchair "into the aircraft compartment" and returning it at baggage claim, but never says whether a folding manual chair may be stowed in the cabin.
Not published — no in-cabin wheelchair stowage space is described.
Not published for a manual chair. The "Maximum dimension (width x length x height) ATR72 : 50 x 100 x 50 cm. / A319/320 : 145 x 160 x 110 cm." note appears only in the battery-powered mobility-aid declaration list (see electric.max_dimensions). Manual chairs are governed by the general refusal clause on size, weight and type.
Not published for a manual chair. The only weight cap Bangkok Airways prints ("Tare (unladen) weight — Note : Maximum weight is 120 kg") sits in the declaration list headed "Passengers traveling with battery-powered wheelchairs or other mobility aids" — the Thai text scopes it to devices fitted with a battery. For a manual chair the airline says only that it "reserve[s] the right to refuse transportation of the wheelchair if it does not comply with the airline's handling capabilities regarding size, weight, and type".
The chair is returned at the baggage belt, not the aircraft door: the declared measurements "will help us prepare for the loading of your wheelchair into the aircraft compartment and ensure it is returned to you at the baggage claim area of your destination airport".
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
Boarding may be by passenger boarding bridge, boarding lift or stairs "depending on the existing airport facilities and the type of aircraft"; Bangkok Airways does not publish which of its stations have a boarding lift. The airline publishes maximum size (ATR72 50 x 100 x 50 cm; A319/320 145 x 160 x 110 cm) and 120 kg tare weight only for battery-powered aids, but the same holds carry manual chairs, so treat those figures as the practical ceiling and confirm with reservations.
Booking & cost
"If a passenger has their own wheelchair, please notify us at least 48 hours prior to the departure date." The Dangerous Goods table repeats "Please contact PG's reservation 48 HRs prior traveling" for every battery-powered mobility aid. General disability assistance (and a service dog) needs only 24 hours' notice. Arrive at the airport 2 hours before departure.
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29 Dangerous Goods — passenger provisions table (Mobility Aids rows) (opens in a new tab) · read 2026-07-29
"Please request assistance at least 24 hours prior to your departure when making your booking. You can contact your travel agent or reach out to the Bangkok Airways Reservation Center... Your assistance request will be confirmed in your booking, subject to service availability." For your own chair: "We kindly ask that you provide the size, type, measurements, and weight of your wheelchair when making a booking." For a battery-powered aid the declaration is mandatory ("must declare the following information to our reservation staff").
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
"We allow passengers to carry one personal wheelchair or mobility aid at no extra charge." Wheelchair assistance at the airport is also complimentary. Caveat: "If passengers need to bring an additional wheelchair or mobility aid, an excess baggage fee will apply" — a second device is charged, on both domestic and international PG flights.
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
One personal wheelchair or mobility aid free of charge. A second device attracts an excess baggage fee, and "the weight of the additional wheelchair will not count towards your free baggage allowance".
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
"The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs... In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective." "A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee." No mobility-aid full-value rule is published.
Conditions of Carriage — notice of liability limits (opens in a new tab) · read 2026-07-29
On board
Not published. Bangkok Airways describes carrying a WCHC passenger to and from the cabin seat but never mentions an on-board (aisle) wheelchair on either the ATR72 or the Airbus fleet.
Not published for any aircraft type.
"A meet-and-assist service from the check-in counter to the aircraft door or to your cabin seat" plus assistance from the aircraft to the arrival terminal or pick-up point, help with baggage, and priority boarding. A WCHC passenger "must be carried up and down steps and to and from the cabin seat". Limits: crew cannot help with eating, drinking, the lavatory or medication, the service "does not extend to accompanying passengers", and you must be able to care for yourself or travel with a Personal Safety Assistant (16+) or Personal Care Attendant.
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
"We will do our best to provide you with the most appropriate seating arrangement based on your specific needs. However, for safety reasons, we cannot offer you a seat in the emergency exit row." Passengers who cannot fit comfortably with both armrests down may be required to buy an extra seat. Nothing is published about movable armrests.
Disability and Accessibility Travel (opens in a new tab) · read 2026-07-29
Fleet detail. Bangkok Airways publishes an explicit maximum size per fleet for battery-powered wheelchairs and mobility aids: ATR72 50 x 100 x 50 cm (width x length x height) and A319/A320 145 x 160 x 110 cm. The ATR72 figure is the binding constraint on turboprop routes such as Samui and the smaller domestic stations. No equivalent figure is published for a manual chair.
Worth knowing
The number that matters: Bangkok Airways publishes a real maximum size for a BATTERY-POWERED wheelchair or mobility aid, and on the ATR72 it is only 50 x 100 x 50 cm (width x length x height) against 145 x 160 x 110 cm on the A319/A320, with a 120 kg maximum tare (unladen) weight. A typical power chair will not fit an ATR72, and Bangkok Airways flies ATR72s on much of its Samui and domestic network — check the aircraft type before booking. Those two limits are scoped to battery-fitted devices (the Thai text says so explicitly), so they are NOT recorded as manual-wheelchair limits; for a manual chair the airline publishes only its right to "refuse transportation of the wheelchair if it does not comply with the airline's handling capabilities regarding size, weight, and type". Airline approval is required for EVERY battery-powered mobility aid (all three 'Mobility Aids' rows of the dangerous goods table are flagged 'The approval of the operator(s) is required' and 'The pilot-in-command must be informed of the location'), with 48 hours' notice; you must declare the type, dimension, tare weight, number of installed and spare batteries, battery type and watt-hour/voltage rating, and the instruction for preventing inadvertent operation. No watt-hour ceiling is published for mobility-aid batteries — the 100 Wh / 160 Wh / 20-spare / 2-spare figures on the same page are the general portable-electronics limits and have deliberately not been imported. No terminal-insulation or battery-disconnection rule is published for mobility aids. One aid is carried free; a SECOND wheelchair or mobility aid attracts an excess baggage fee. Chairs come back at the baggage belt, not the aircraft door. Re-check for a human: the Conditions of Carriage liability notice still quotes the pre-2019 Montreal baggage limit of 1,131 SDR. bangkokair.com content pages are JavaScript-rendered; the r.jina.ai proxy renders the prose but SILENTLY DROPS the <span class="remark"> notes that carry the dimension and weight figures — read those out of the escaped JSON payload in the raw HTML.
Sources
Every figure above traces to one of these.
- s1 Disability and Accessibility Travel (opens in a new tab) · official · read 2026-07-29
- s2 Dangerous Goods — passenger provisions table (Mobility Aids rows) (opens in a new tab) · official · read 2026-07-29
- s3 Bangkok Airways Office — call centre and airport office contacts (opens in a new tab) · official · read 2026-07-29
- s4 Conditions of Carriage — notice of liability limits (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 4 official sources · 9 contacts · 68% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.