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Azerbaijan Airlines
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Fragments only. Azerbaijan Airlines publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneBaku — AZAL city office, 126 A Nizami street, AZ-1010
- PhoneBaku — Heydar Aliyev International Airport office
- EmailAZAL general enquiries (Baku city and airport offices)
- Online form
- Relay / textThe AZAL Help Center offers "Live Chat — chat with a support agent in real time" and "WhatsApp — message us on WhatsApp for convenient, on-the-go support". No WhatsApp number is printed on the page; the button is a link.Live chat and WhatsApp support
AZAL publishes no dedicated disability desk, accessibility phone line or special-assistance email. The only assistance channels found are the Help Center request form, live chat and WhatsApp, plus the general Baku office numbers.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
"For battery-operated wheelchairs, the airline must be notified at least 48 hours in advance to verify battery safety compliance." Acceptance therefore depends on AZAL verifying the battery.
What are the rules for transporting wheelchairs and strollers? (AZAL Help Center) (opens in a new tab) · read 2026-07-30
Not published for wheelchairs. AZAL's battery article covers laptops/phones, spare batteries and power banks (up to 100 Wh allowed, 100–160 Wh need prior airline approval, over 160 Wh "strictly prohibited") and refuses lithium hoverboards, Segways and electric unicycles, but says nothing about lithium wheelchair batteries.
What are the rules for transporting batteries? (AZAL Help Center) (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The 100 Wh / 160 Wh figures on AZAL's battery page apply to portable devices, spare batteries and power banks, not to wheelchair batteries, so they have not been recorded here.
Not published for mobility aids; AZAL states no watt-hour cap for a wheelchair battery removed into the cabin.
Not published for mobility aids; AZAL states no watt-hour cap for a spare wheelchair battery.
Not published for wheelchair batteries. AZAL's general spare-battery rules are written for power banks and portable electronics and have deliberately not been imported here.
Not published; AZAL does not say whether a wheelchair battery must be removed and carried in the cabin.
Not published. AZAL's battery article does not mention gel, AGM, sealed lead-acid or dry-cell wheelchair batteries.
What are the rules for transporting batteries? (AZAL Help Center) (opens in a new tab) · read 2026-07-29
Not published. AZAL's battery article covers only in-device batteries, spare batteries and power banks; it does not describe spillable wet wheelchair batteries.
What are the rules for transporting batteries? (AZAL Help Center) (opens in a new tab) · read 2026-07-29
Not published for wheelchair batteries; AZAL publishes no terminal-insulation, disconnection or immobilisation instruction for mobility aids.
Not published as a document requirement. AZAL asks only for 48 hours' notice so it can "verify battery safety compliance"; no spec sheet, MSDS or form is named.
What are the rules for transporting wheelchairs and strollers? (AZAL Help Center) (opens in a new tab) · read 2026-07-30
Not published.
Not published.
Not published; AZAL does not say whether a powered chair is returned at the aircraft door or at baggage reclaim.
The whole powered-chair policy AZAL publishes is one sentence: notify the airline at least 48 hours ahead so battery safety compliance can be verified.
Manual wheelchairs
"Wheelchairs: Transported free of charge."
What are the rules for transporting wheelchairs and strollers? (AZAL Help Center) (opens in a new tab) · read 2026-07-30
Not published. AZAL's help-centre answer covers hold carriage only (it says strollers "are typically used until the boarding gate and then stowed in the aircraft hold") and says nothing about stowing a folding wheelchair in the cabin.
What are the rules for transporting wheelchairs and strollers? (AZAL Help Center) (opens in a new tab) · read 2026-07-30
Not published.
Not published; AZAL states no maximum dimensions for a wheelchair or mobility aid.
Not published; AZAL states no maximum weight for a wheelchair or mobility aid.
Not published for wheelchairs. AZAL states only that strollers "are typically used until the boarding gate and then stowed in the aircraft hold"; it does not say where a checked wheelchair is returned.
What are the rules for transporting wheelchairs and strollers? (AZAL Help Center) (opens in a new tab) · read 2026-07-30
Booking & cost
"For battery-operated wheelchairs, the airline must be notified at least 48 hours in advance to verify battery safety compliance."
What are the rules for transporting wheelchairs and strollers? (AZAL Help Center) (opens in a new tab) · read 2026-07-30
"Yes. Passengers who need assistance should request it in advance so the service can be arranged properly before airport arrival." Services for passengers with disabilities exist "but they must be requested in advance". At the airport: "Yes. If needed, you can approach the information desk."
Can I request wheelchair or mobility assistance before the flight? (AZAL Help Center) (opens in a new tab) · read 2026-07-29 Are there services for passengers with disabilities? (AZAL Help Center) (opens in a new tab) · read 2026-07-29 Is assistance available at the airport? (AZAL Help Center) (opens in a new tab) · read 2026-07-29
"Wheelchairs: Transported free of charge." Strollers are likewise "carried free of charge in addition to the standard baggage allowance".
What are the rules for transporting wheelchairs and strollers? (AZAL Help Center) (opens in a new tab) · read 2026-07-30
Not published; AZAL does not state how many mobility devices a passenger may carry free of charge.
Nothing published specific to mobility aids. For baggage in general AZAL says: "The compensation amount is determined by the cost of repair. If the bag is beyond repair, a settlement is offered based on the bag's depreciated value and international liability limits." A depreciated-value settlement is not a mobility-aid full-value rule, so no value is recorded.
How much is paid for damaged baggage? (AZAL Help Center) (opens in a new tab) · read 2026-07-29
On board
Not published; AZAL says nothing about an on-board aisle chair.
Not published; AZAL's lavatory answer covers only when passengers may use the toilet during the flight, and says nothing about accessibility.
Not published as a defined service. AZAL states generally that "passengers can contact cabin crew whenever they need assistance related to comfort, safety, or onboard service", and that airport assistance can be requested at the information desk, but it describes no transfer or lifting assistance.
Is assistance available at the airport? (AZAL Help Center) (opens in a new tab) · read 2026-07-29
Not published; AZAL publishes no seating policy (movable armrests, bulkhead or free adapted seat) for passengers with reduced mobility.
Worth knowing
AZAL publishes no dedicated accessibility or special-assistance page on azal.az — /en/information/special-assistance/, /passengers-with-disabilities/ and /reduced-mobility/ all 404, and the site's own navigation offers nothing. The only mobility-aid content is a handful of one- or two-sentence answers in the AZAL Help Center (help.azal.az, AZAL's own Zendesk), which is where every fact in this record comes from. IMPORTANT for a human to re-check: the Carriage rules page has a section "12. Transportation of Passengers of Special Categories", but the accordion body does not render through any route tried and azal.az returns HTTP 403 to direct requests — that section may contain the real policy. AZAL's general battery article caps batteries at 160 Wh (100–160 Wh by prior approval) and bans lithium hoverboards/Segways/unicycles, but it does not mention wheelchairs, so none of those figures has been recorded as a wheelchair limit. No watt-hour figure, weight limit, dimension limit, on-board wheelchair or seating policy for PRMs is published anywhere on AZAL's domains. 2026-07-30: the Zendesk help-centre article was supplied by a human (the portal renders client-side). AZAL's published rule is two sentences long: wheelchairs free, battery-operated chairs need 48 h notice for a battery safety check. It publishes no chemistry rules, no watt-hour figures, no dimensions and no weight limit, so those stay null. AZAL offers Live Chat and WhatsApp support alongside the help centre.
Sources
Every figure above traces to one of these.
- s1 What are the rules for transporting wheelchairs and strollers? (AZAL Help Center) (opens in a new tab) · official · read 2026-07-30
- s2 Can I request wheelchair or mobility assistance before the flight? (AZAL Help Center) (opens in a new tab) · official · read 2026-07-29
- s3 What are the rules for transporting batteries? (AZAL Help Center) (opens in a new tab) · official · read 2026-07-29
- s4 Are there services for passengers with disabilities? (AZAL Help Center) (opens in a new tab) · official · read 2026-07-29
- s5 Is assistance available at the airport? (AZAL Help Center) (opens in a new tab) · official · read 2026-07-29
- s6 How much is paid for damaged baggage? (AZAL Help Center) (opens in a new tab) · official · read 2026-07-29
- s7 Sales offices — Baku city office and Heydar Aliyev International Airport office (opens in a new tab) · official · read 2026-07-29
- s8 AZAL Help Center — submit a request, live chat, WhatsApp (opens in a new tab) · official · read 2026-07-29
- s9 Carriage rules — section 12 "Transportation of Passengers of Special Categories" (body did not render) (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 9 official sources · 5 contacts · 23% of the fields this reference tracks are answered. Newest source read 30 July 2026, the day this page was built. What these mean.