All airlines Europe
Avion Express
Powered wheelchairs accepted · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Yes
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Wet-lease / ACMI operator. Avion Express usually flies aircraft and crew on behalf of other airlines. If your ticket says another airline, that airline’s wheelchair policy governs your booking — but the aircraft’s physical hold limits are this operator’s.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneLithuania — Charter passenger service (flights marked “avion express” / X9 only)Working days 09:00–18:00
- Online form
No accessibility email address, TTY or relay service is published. The +370 5 205 8542 charter passenger service line is explicitly limited to flights where “avion express” (IATA prefix X9) appears next to the flight number; for flights Avion Express operates on behalf of another airline the contracting airline must be contacted instead.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Avion Express publishes separate carriage rules for a “battery-powered wheelchair with non-spillable wet battery” and a “battery-powered wheelchair with ion battery”; both are carried free with 48 h notice. No prior approval is demanded for the chair itself.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
“Battery-powered wheelchair with ion battery: Any battery removed from the mobility aid and any spare batteries must be carried in the cabin and protected from damage (e.g. by placing each battery in a protective pouch) and the battery terminals protected from short-circuiting.”
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published. Avion Express gives a watt-hour figure only for a battery removed from the chair; it publishes no cap for a battery that stays installed.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
“A removed battery must not exceed 300 Watt-hours (Wh).” It must travel in the cabin, in a protective pouch with the terminals taped/insulated.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
“One spare battery not exceeding 300 Wh or two spares not exceeding 160 Wh are permitted”, carried in the cabin. For a non-spillable wet battery the limit is one spare, stowed in the cargo compartment.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Maximum count for a lithium-ion chair: one spare up to 300 Wh, or two spares up to 160 Wh each — cabin only. A non-spillable wet-battery chair is limited to one spare per passenger, carried in the hold.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published. Avion Express sets out what happens to “any battery removed from the mobility aid” but does not say whether removal is required.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
“Battery-powered wheelchair with non-spillable wet battery: A maximum of one spare battery may be carried per passenger. Any battery or batteries removed from the mobility aid and any spare batteries must be carried in strong, rigid packaging, protected from short-circuiting and stowed in the cargo compartment.”
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published. Avion Express addresses only non-spillable wet batteries and lithium-ion batteries; spillable wheelchair batteries are not mentioned (the dangerous-goods list bans “wet-cell car batteries”, which is not a mobility-aid rule).
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Removed and spare batteries must be “protected from short-circuiting” — lithium batteries in a protective pouch with the exposed terminals taped over and insulated; non-spillable wet batteries in strong, rigid packaging.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
No battery spec sheet, MSDS or manufacturer label is demanded.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
No maximum powered-wheelchair size is published.
No powered-wheelchair weight limit is published.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Split stowage rule: a removed non-spillable wet battery and its spare go in the cargo compartment, while a removed lithium-ion battery and its spares must be carried in the cabin.
Manual wheelchairs
“A wheelchair is transported without any additional charge if it is required for the mobility of a passenger” — no distinction is drawn between manual and powered chairs; 48 h notice required.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published; Avion Express says nothing about stowing a folding manual chair in the cabin.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
No in-cabin stowage dimensions are published.
No maximum wheelchair size is published.
No wheelchair-specific weight limit. The 32 kg cap Avion Express publishes is a health-and-safety limit on a single piece of ordinary baggage and is not stated to apply to a mobility aid.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published; Avion Express does not say where a checked wheelchair is returned.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Check-in opens 2 h and closes 40 minutes before the estimated departure time.
Booking & cost
“Avion Express requires passengers to report the use of a wheelchair at least 48 hours before departure.”
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Passengers must report wheelchair use at least 48 h before departure. The Conditions of Carriage add that “acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us”; a passenger with a disability who declared their requirements at ticketing and was accepted may not later be refused on that basis.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
“A wheelchair is transported without any additional charge if it is required for the mobility of a passenger.”
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published; Avion Express does not say how many mobility devices are carried free per passenger.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
International carriage is subject to the Warsaw/Montreal Convention liability rules. Avion Express states it is not liable for “minor or superficial Damage to the Baggage as a result of normal wear and tear” including scratches, small cuts or dents and “loss of removable/detachable accessories (wheels, retractable handles, identity tags, lockers)”, nor for baggage accepted with a limited-liability sticker. No mobility-aid-specific rule is published.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
On board
Not published; Avion Express says nothing about an on-board aisle chair on its A320-family fleet.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Not published. Avion Express's single travel-information page sets no movable-armrest or bulkhead seating rule, and it applies only to flights sold under the X9 code — on wet-leased flights the contracting airline's seating policy governs.
Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · read 2026-07-29
Worth knowing
ACMI/wet-lease operator: Avion Express describes itself as an “airline for airlines”, a narrow-body ACMI operator flying A320-family aircraft for other carriers. Its published passenger information applies ONLY to flights where “avion express” (IATA prefix X9) is shown next to the flight number; for flights operated on behalf of another airline, the contracting airline's policy applies and passengers must use that airline's published information — Avion Express says so explicitly. The group holds three AOCs (Lithuania, Malta, Brazil); this record is the Lithuanian X9 entity. Special assistance on charter flights is normally arranged through the tour operator. The 32 kg per-piece baggage limit is a general handling rule, not a stated wheelchair limit.
Sources
Every figure above traces to one of these.
- s1 Travel Information — Information for Passengers (Wheelchair, baggage, dangerous goods, General Conditions of Carriage) (opens in a new tab) · official · read 2026-07-29
- s2 Contact Us (opens in a new tab) · official · read 2026-07-29
- s3 About Us — narrow-body ACMI operator with AOCs in Lithuania, Malta and Brazil (opens in a new tab) · official · read 2026-07-29
- s4 Homepage — “Airline for Airlines”, globally leading ACMI operator and charter provider (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 4 official sources · 2 contacts · 49% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.