All airlines Europe
Atlantic Airways
Powered chairs need the airline’s prior approval · carried free · 48 h notice.
- Advance notice
- 48hours before departure
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneCustomer Service, Vagar — the number Atlantic Airways requires you to call to book an electric wheelchair or DPNA meet-and-assistMonday–Friday 07:00–21:00, Saturday–Sunday 07:00–17:00; before 08:00 and after 16:00 on weekdays, and at weekends/holidays, only urgent matters are handled
- EmailBooking, ticket changes and travel questions — Atlantic Airways' general support address on its own Faroese domain atlantic.fo; no dedicated accessibility mailbox is published
- EmailComments, ideas and complaints — Atlantic Airways' own atlantic.fo mail domain
- EmailBaggage Service — damage and delay claims, including for a damaged mobility aid (Atlantic Airways' own atlantic.fo mail domain)
There is one phone number for everything; Atlantic publishes no separate disability desk, no TTY/relay and no online assistance form. Electric-wheelchair bookings cannot be made online at all — the ticket itself has to be bought over the phone.
Read it from the source
3 of the unanswered fields below share one explanation: Atlantic gives no watt-hour figure of its own and defers to the IATA guidance — the ICAO/IATA default applies, see the global rules. The rest carry their own.
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Accepted, but only through the call centre and subject to space: "Due to limited capacity, passengers who wish to travel with electric wheelchairs must purchase their ticket and assistance by calling +298 34 10 00." Powered chairs cannot be booked online.
Booking — "Reduced mobility" section (opens in a new tab) · read 2026-07-29
Not published specifically for wheelchairs. Atlantic states only: "Atlantic Airways follows the IATA guidelines on transportation of lithium batteries", with a link to iata.org.
Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
No number published. Atlantic lists "Spare batteries of any type" and "Lithium batteries (removed from devices)" among the items that must be carried in hand luggage rather than checked, but sets no maximum count.
Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
Not published — Atlantic does not say whether a wheelchair battery must be removed and carried in the cabin.
Not published. Atlantic distinguishes only "acidic or wet" batteries (cargo-only) and says nothing about gel, AGM, sealed lead-acid or dry-cell batteries.
Booking — "Reduced mobility" section (opens in a new tab) · read 2026-07-29
Not carried as accompanied baggage: "Electric wheelchairs with acidic or wet batteries must be sent as cargo." Atlantic publishes no conditions, lead time or price for that cargo shipment.
Booking — "Reduced mobility" section (opens in a new tab) · read 2026-07-29
Not published — no terminal-insulation, disconnection or immobilisation instruction of Atlantic's own.
Not published — no battery spec sheet, MSDS, label or form is demanded, though an electric-wheelchair booking must be made by phone.
Not published — Atlantic gives no maximum powered-chair dimensions and no hold-door aperture for the A319/A320 fleet.
Exemption, not a stated ceiling: "We do not accept luggage that weighs more than 32 kg/piece. The weight limit does not apply to electronic wheelchairs and other specific luggage that cannot be taken apart." No replacement weight ceiling is published for a powered chair, though carriage is still subject to the "limited capacity" the reduced-mobility section warns about. (The exemption names electronic wheelchairs only — see manual.max_weight_kg.)
Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
Not published — Atlantic does not say where a powered chair is returned on arrival.
Personal Movement Devices with lithium batteries (hoverboards, solo wheels, segways and similar) are banned outright and "must be transported as freight" — a rule about leisure devices, not about wheelchairs.
Manual wheelchairs
"Atlantic Airways always transports wheelchairs without charge. To ensure that you get the help that you need, we urge you to register the wheelchair when you book your flight ticket no later than 48 hours prior to departure."
Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
Not published — Atlantic says nothing about stowing a folding manual wheelchair in the cabin.
Not published.
Not published — no maximum wheelchair size and no hold-door figures. The only hold dimensions Atlantic publishes are maximum animal-crate sizes.
Ambiguous, so recorded as not published. Atlantic states "We do not accept luggage that weighs more than 32 kg/piece. The weight limit does not apply to electronic wheelchairs and other specific luggage that cannot be taken apart." The exemption names electric wheelchairs and items that cannot be dismantled; whether a folding manual chair is exempt is not stated.
Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
Not published — Atlantic does not say whether a personal wheelchair is handed back at the aircraft door or at baggage reclaim.
Atlantic uses the IATA assistance codes and defines them: WCHR (can manage stairs and reach the seat unaided, wheelchair to/from the aircraft), WCHS (cannot manage stairs, must be carried up/down them, can reach the seat), WCHC (completely immobile, must be carried to/from the seat — "It is required to book an assistant in the same WCHC reservation").
Booking & cost
"To ensure that you get the assistance you need on the flight, the flight ticket and the assistance must be booked at the same time and no later than 48 hours prior to departure. If you book your flight within 48 hours prior to departure, we will do our best to help you." Atlantic repeats the 48 h figure for EC 1107/2006 notification, for registering a wheelchair as luggage and for DPNA meet-and-assist. No longer lead time is published for powered chairs.
Booking — "Reduced mobility" section (opens in a new tab) · read 2026-07-29 Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
"The flight ticket and the assistance must be booked at the same time and no later than 48 hours prior to departure." And: "Due to limited capacity, passengers who wish to travel with electric wheelchairs must purchase their ticket and assistance by calling +298 34 10 00."
Booking — "Reduced mobility" section (opens in a new tab) · read 2026-07-29
"Atlantic Airways always transports wheelchairs without charge." One caveat from the reduced-mobility section: "Electric wheelchairs with acidic or wet batteries must be sent as cargo", and Atlantic does not say that cargo shipment is free.
Booking — "Reduced mobility" section (opens in a new tab) · read 2026-07-29 Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · read 2026-07-29
Not published — Atlantic does not say how many mobility devices a passenger may bring free of charge.
"Airlines have limited liability for damaged luggage. Atlantic Airways compensates a maximum of 700 DKK for the purchase of new luggage, provided a valid receipt for the purchase. Therefore, we recommend that you first contact your travel insurance provider." Damage must be reported within seven days of arrival, a PIR is required and is valid two years. Atlantic publishes no separate rule for mobility aids, so on its face a damaged wheelchair falls under the same DKK 700 ceiling.
Lost or damaged luggage — Your rights (opens in a new tab) · read 2026-07-29
On board
Not published — Atlantic does not say whether an on-board aisle chair is carried on its A319/A320 fleet.
Not published, and Atlantic states its airport staff "will not be able to assist you when you need to go to the bathroom".
Booking — "Reduced mobility" section (opens in a new tab) · read 2026-07-29
Atlantic contradicts itself on the same page. Its WCHC definition says the passenger "must be carried up/down stairs and to/from the seat" — but it also requires an assistant to be booked in the same WCHC reservation, and warns: "Our airport personnel will not be able to lift you out of your seat and into your wheelchair and will not be able to assist you when you need to go to the bathroom or in the administering of medication. The personnel will be able to assist you in the preparation of a meal, but will not help you eat." Settle this with Atlantic before booking.
Booking — "Reduced mobility" section (opens in a new tab) · read 2026-07-29
"The carer must be at least 18 years old and be seated next to you. The carer cannot act as the carer for multiple passengers on the same flight." A carer is required (under the EC 1107/2006 art. 4.2 exemption) unless you can unaided fasten/unfasten the seatbelt, put on a lifejacket and oxygen mask, leave your seat and move towards the emergency exit, and follow the crew's safety briefing. Passengers who are both deaf and blind must travel with a carer.
Booking — "Reduced mobility" section (opens in a new tab) · read 2026-07-29
Fleet detail. Atlantic operates Airbus A319/A320 aircraft plus AW139 helicopters on the domestic network. It publishes no hold-door or hold-compartment figures for wheelchairs; the only hold dimensions on the site are maximum animal-crate sizes (A319/A320 150 x 90 x 90 cm, AW139 82 x 59 x 65 cm), which are NOT wheelchair limits.
Worth knowing
Read the damage clause before checking an expensive chair: Atlantic's published compensation for damaged checked baggage is a maximum of DKK 700 (about GBP 80) against a receipt, with no carve-out for mobility aids, and it explicitly points travellers at their own insurance. Two other things a human should re-check: (1) the reduced-mobility section both says WCHC passengers are carried to and from the seat and says airport personnel cannot lift you out of your seat into your wheelchair — a WCHC booking also requires an assistant in the same reservation; (2) an electric wheelchair cannot be booked online at all and capacity is limited, so a chair may simply not fit on a given flight. Atlantic publishes no watt-hour figures of its own, deferring to IATA. Chairs with acidic or wet batteries have to travel as cargo, separately from the passenger.
Sources
Every figure above traces to one of these.
- s1 Booking — "Reduced mobility" section (opens in a new tab) · official · read 2026-07-29
- s2 Luggage — "Wheelchairs", "Checked bags" and "Lithium Batteries" sections (opens in a new tab) · official · read 2026-07-29
- s3 Lost or damaged luggage — Your rights (opens in a new tab) · official · read 2026-07-29
- s4 Contact — Customer Service numbers, opening hours and e-mail addresses (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence medium · 4 official sources · 4 contacts · 36% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.