All airlines North America
Alaska Airlines
Powered chairs need the airline’s prior approval · carried free.
- Advance notice
- Not published
- Powered wheelchair
- Conditional
- Lithium, battery installed
- Not published
- Cost to carry
- Free
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneUnited States — Alaska Airlines dedicated accessible services line; since the merger the same desk is published by Hawaiian Airlines as its Accessible Services Team
- Online form
- Online form
- Relay / textDial 711 for relay servicesRelay services
Complaints Resolution Officials (CROs) are available during operating hours at all airport locations; ask an airport customer service agent. Away from the airport, call the accessible services line. Alaska says it is accountable for Alaska and Hawaiian, Horizon Air, and SkyWest flight series 1-3499.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Alaska and Hawaiian "accept certain battery-powered mobility aids": the device must have a single physical means of power disconnection. Embraer aircraft can carry only one (1) battery-powered mobility aid weighing over 50 lbs per flight — Alaska asks you to phone 1-800-503-0101 to verify space. Devices that cannot be disconnected from the power source are refused.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Accepted only if the battery can be easily removed and carried in the cabin. "Mobility aids where the battery is fully enclosed and can't be easily removed, or the mobility aid has a battery that exceeds 300 watt-hours will not be accepted for transport."
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Not applicable / not published: Alaska requires the lithium battery to be removed and carried in the cabin. Mobility aids with a fully enclosed, non-removable lithium battery are refused.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
"There is a single battery size limit of 300 watt-hours (Wh). If the device utilizes two batteries, each battery cannot exceed 160 Wh." The removed battery travels as carry-on with terminals protected from short circuit.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
"A maximum of one spare battery not exceeding 300 Wh or two spares not exceeding 160 Wh each may be carried onboard." Spares must be carry-on with terminals protected.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
One spare lithium battery up to 300 Wh, or two spares of up to 160 Wh each. For non-spillable (gel/dry) batteries, one spare, carried as checked baggage in rigid marked packaging.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Lithium-ion: yes — "The battery must be easily removed and transported separately as carryon baggage in the passenger cabin." Non-spillable batteries may stay installed if securely attached and protected. Spillable batteries must be removed and boxed unless the chair can be kept upright throughout.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Gel/dry cell batteries must be permanently marked "NONSPILLABLE" or "NONSPILLABLE BATTERY"; otherwise bring the manufacturer's safety data/technical sheet. May remain installed if securely attached, protected from short circuit, and the device has a single means of preventing unintentional activation. Batteries not securely attached travel as checked baggage in strong rigid packaging. One spare non-spillable battery allowed, also as checked baggage.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
If a mobility aid is powered by a spillable (wet cell) battery, the battery must be removed and placed in a protective battery box as required by federal HAZMAT rules, unless the wheelchair can be loaded, stored, secured and unloaded in an upright condition.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Accepted disconnection methods: key turned off and removed, on/off switch secured off, quick disconnection of the joystick, or removing the battery and isolating the terminals. If the device has no effective means of preventing unintentional activation the battery must be disconnected and terminals protected.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Alaska must be able to access the battery to determine acceptability; the label must be legible and in English and the battery undamaged. Batteries labelled in a language other than English are not accepted. Alaska recommends recording disconnection instructions on its Mobility Aid Information Form (PDF).
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29 Mobility Aid Information Form (PDF) (opens in a new tab) · read 2026-07-29
Same merged Alaska–Hawaiian table, filtered to Alaska's own fleet (Boeing 737 and Embraer 175): Boeing 737 32" (81 cm) H x 47" (119 cm) W; Embraer 33" (84 cm) H x 39" (99 cm) W. Binding 81 cm height, 99 cm width. The Embraer takes only one (1) battery-powered mobility aid over 50 lbs per flight — call 1-800-503-0101 to verify space.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29 Our aircraft — Alaska Airlines fleet ("a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft") (opens in a new tab) · read 2026-07-29
Same list, Alaska fleet only: Boeing 737 500 lbs (226 kg); Embraer 300 lbs (136 kg) — 136 kg binding. The Embraer can carry only one battery-powered mobility aid weighing over 50 lbs per flight; Alaska asks you to phone Accessible Services to verify space.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29 Our aircraft — Alaska Airlines fleet ("a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft") (opens in a new tab) · read 2026-07-29
A personal wheelchair can be checked at the departure gate and is returned at the destination gate on arrival, or at a connecting airport on request. Alaska warns connection times may be too short if disassembly/reassembly is needed.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Alaska does NOT accept as mobility aids: hoverboards and self-balancing devices, skateboards, riding suitcases, inline/kick scooters, e-bikes, any mobility aid not used by a guest with a disability, batteries labelled in a language other than English, devices with damaged/defective/recalled batteries, or any device that cannot be disconnected from its power source (14 CFR 382.125(b)).
Manual wheelchairs
"We transport all types of personal wheelchairs, including folding, collapsible, non-folding manual wheelchairs, electric/battery-powered wheelchairs, and electric-powered carts or scooters."
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
A folding, collapsible or breakdown wheelchair can be stowed onboard at preboarding on Alaska and Hawaiian flights. Limited to one personal wheelchair in cabin per flight, first-come first-served; it has priority over other carry-on items. Must fit the approved stowage space, otherwise carried in the hold free.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Alaska publishes no numeric in-cabin closet dimensions — only that "the wheelchair must meet the size and weight restrictions for the approved storage space on the aircraft".
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Alaska Air Group publishes one merged Alaska–Hawaiian "Maximum wheelchair dimensions and weight" list by aircraft type without saying which carrier flies which. Only the rows for Alaska's own published fleet ("Boeing 737 aircraft, and Embraer 175 aircraft") are used here: Boeing 737 32" (81 cm) H x 47" (119 cm) W; Embraer 33" (84 cm) H x 39" (99 cm) W. Binding: 81 cm height (737), 99 cm width (Embraer). The 717/A321/A330 rows are Hawaiian fleet types.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29 Our aircraft — Alaska Airlines fleet ("a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft") (opens in a new tab) · read 2026-07-29
From the merged Alaska–Hawaiian per-aircraft list, taking only Alaska's own fleet types: Boeing 737 500 lbs (226 kg); Embraer 300 lbs (136 kg). 136 kg is the binding figure on Alaska's network. (The 717 400 lbs, A321 330 lbs and A330/787 500 lbs rows are Hawaiian fleet types.)
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29 Our aircraft — Alaska Airlines fleet ("a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft") (opens in a new tab) · read 2026-07-29
Arrangements can be made to check a personal wheelchair at the departure gate; it is returned at the destination gate on arrival, or at a connecting airport if requested in advance.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Detachable items such as seat cushions and footrests can be carried onboard or checked with the wheelchair and stowed in the cargo compartment. Compact mobility devices (manual wheelchairs, canes, walkers) can be taken into the cabin; rigid canes must be stowed in a closet or overhead bin.
Booking & cost
No advance-notice deadline in hours is published. Alaska asks you to request services as early as possible when booking, to be checked in 2 hours before departure, and — for electric/battery-powered wheelchairs, carts or scooters — to be at the gate to preboard 45 minutes before departure (30 minutes for non-powered devices).
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Alaska: make reservations as early as possible and request services while booking online; services can also be added to booked tickets from the Trips page; or call the Alaska accessible services line 1-800-503-0101 or Hawaiian Airlines Reservations 1-800-503-0101.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
"A personal wheelchair can be checked at the ticket counter or the gate free of charge." If a folding chair will not fit in the approved cabin stowage closet, Alaska carries it in the cargo compartment "at no additional charge".
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Alaska does not publish a number of mobility devices carried free per passenger. It does cap in-cabin stowage at one personal wheelchair per flight, first-come first-served.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29
Alaska publishes no mobility-aid-specific damage liability statement. Its general baggage "Limitations of liability" page sets a $4,700 domestic maximum per ticketed passenger and 1,519 SDR under the Montreal Convention, and does not mention wheelchairs or the ACAA original-purchase-price rule.
Limitations of liability — baggage (opens in a new tab) · read 2026-07-29
On board
"All of our aircraft are equipped with onboard wheelchairs for customers who need assistance to and from the lavatory." Alaska's customer service commitment page adds: "Onboard wheelchairs are not available on CRJ 200 aircraft."
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29 Customer service commitment — caring about special needs (opens in a new tab) · read 2026-07-29
Not published: Alaska describes onboard wheelchair access to the lavatory but publishes nothing about accessible lavatory availability or dimensions by aircraft.
Aisle chairs, slings and slide boards are offered for making transfers, plus passenger lifts and portable ramps where boarding is by stairs. Cabin crew cannot lift or carry customers, assist with eating, assist inside the lavatory, or give medical care — a ticketed safety assistant is recommended if more help is needed.
Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · read 2026-07-29 Customer service commitment — caring about special needs (opens in a new tab) · read 2026-07-29
"For easy transfer into your seat, there are seats on every aircraft with moveable armrests." Seating accommodations can be requested through accessible services.
Customer service commitment — caring about special needs (opens in a new tab) · read 2026-07-29
Fleet detail. Alaska Air Group publishes ONE merged Alaska–Hawaiian "Maximum wheelchair dimensions and weight" list by aircraft type, with no statement of which carrier operates which type: Boeing 717 400 lbs (181 kg), 29" H x 52" W; Boeing 737 500 lbs (226 kg), 32" (81 cm) H x 47" (119 cm) W; Boeing 787 500 lbs (226 kg), container loaded; Airbus A321 330 lbs (149 kg), 46" H x 44" W; Airbus A330 500 lbs (226 kg), container loaded; Embraer 300 lbs (136 kg), 33" (84 cm) H x 39" (99 cm) W — the Embraer takes only one battery-powered mobility aid over 50 lbs per flight. Alaska's own aircraft page says it flies "a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft", so only the 737 and Embraer rows are Alaska-operated; the 717, A321, A330 and 787 rows are Hawaiian fleet types you may still be routed onto on an Alaska Air Group itinerary.
Worth knowing
alaskaair.com returns HTTP 406 to non-browser clients and its accessible-services accordions do not render for reader proxies; the policy text was recovered from the Contentstack JSON payload embedded in the rendered page HTML. Contradiction to re-check: the mobility page says all aircraft have onboard wheelchairs, while the customer service commitment page says CRJ 200 aircraft do not. Alaska's generic batteries page limits (100/160 Wh) explicitly except mobility aids and were NOT used here. Policy is published jointly for Alaska and Hawaiian after the merger, and the per-aircraft wheelchair table merges both fleets without naming the operating carrier. An earlier version of this record took the whole table as Alaska's, which made Hawaiian's interisland Boeing 717 (29 in / 73.7 cm) the recorded height limit. The table has been split against Alaska's own aircraft page ("a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft"), so only the 737 and Embraer rows are applied here; if you are through-ticketed onto a Hawaiian-operated 717, A321, A330 or 787 leg, read the Hawaiian record too. Correction: an earlier draft of this record carried 1-800-367-5320 as Alaska's accessibility line. That number does not appear anywhere on Alaska's cited pages (it is Hawaiian's) and has been replaced with Alaska's own published 1-800-503-0101.
Sources
Every figure above traces to one of these.
- s1 Mobility and wheelchair assistance — accessible travel services (opens in a new tab) · official · read 2026-07-29
- s2 Prohibited and restricted batteries and electronic devices (opens in a new tab) · official · read 2026-07-29
- s3 Questions and concerns — Complaints Resolution Officials (opens in a new tab) · official · read 2026-07-29
- s4 Customer service commitment — caring about special needs (opens in a new tab) · official · read 2026-07-29
- s5 Mobility Aid Information Form (PDF) (opens in a new tab) · official · read 2026-07-29
- s6 Limitations of liability — baggage (opens in a new tab) · official · read 2026-07-29
- s7 Accessibility feedback form (opens in a new tab) · official · read 2026-07-29
- s8 Our aircraft — Alaska Airlines fleet ("a young operational fleet of Boeing 737 aircraft, and Embraer 175 aircraft") (opens in a new tab) · official · read 2026-07-29
Record quality
Record status researched · confidence high · 8 official sources · 4 contacts · 81% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.