All airlines Africa
Air Tanzania
Publishes assistance information but no mobility-aid carriage detail.
- Advance notice
- Not published
- Powered wheelchair
- Not published
- Lithium, battery installed
- Not published
- Cost to carry
- Not published
Fragments only. Air Tanzania publishes some assistance information but not a full mobility-aid policy. What is below is everything it actually states. Everything marked “not published” genuinely is — confirm it with the airline rather than assuming the international baseline applies.
Who to contact
Transcribed from the airline’s own pages, exactly as it labels them.
- PhoneTanzania — Air Tanzania Contact Centre (bookings and, per the FAQ, anything that cannot be done online)
- PhoneTanzania — Dar es Salaam head office switchboard (ATC House, Ohio Street)
- EmailContact centre — bookings
- EmailGeneral enquiries
- Online form
Air Tanzania publishes no disability desk, no special-assistance e-mail address, no assistance-request web form and no TTY/relay service. The Offices page lists station and city-office mobile numbers across Tanzania and abroad, but every e-mail address on it is obfuscated by the site's anti-spam script and none is identified as an accessibility contact, so they are not transcribed. The Special Services page links a MEDIF (fitness-to-fly) form and an Unaccompanied Minor form, but no wheelchair or mobility-aid form.
Read it from the source
Powered wheelchairs & batteries
The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.
Not published. Air Tanzania's only wheelchair sentence ("Passengers may carry their own wheelchair free of charge...") does not distinguish manual from powered chairs, and neither the mobility/medical-devices page nor the baggage page says anything about battery-powered wheelchairs, mobility scooters or their acceptance conditions.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29 Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Not published — Air Tanzania publishes no lithium-battery wheelchair rule and, unusually, no dangerous-goods or restricted-items page at all.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29 Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Not published; ICAO/IATA default applies — see global rules. Air Tanzania publishes no watt-hour figure of any kind.
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Not published; ICAO/IATA default applies — see global rules.
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Not published; ICAO/IATA default applies — see global rules.
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Not published — no spare-battery allowance is stated for mobility aids.
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Not published — Air Tanzania says nothing about removing a wheelchair battery.
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Not published — no gel / AGM / sealed-lead-acid / dry-cell mobility-aid rule is given.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29 Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Not published — Air Tanzania has no wet/spillable mobility-aid battery rule anywhere on its site.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29 Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Not published for mobility aids. The nearest statement is for medical devices generally: "all medical devices must be dry-cell battery operated with sufficient battery supply for 1.5 times the flight duration and all batteries must be transported in accordance with applicable rules and regulations."
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29 Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
No battery paperwork is demanded. Air Tanzania requires a MEDIF (Medical Information Form for Fitness to Fly) only where a medical condition needs clearance — including where "you are unable to care for yourself hence needs special assistance" — which is a fitness-to-fly form, not a battery document.
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29 Special Services (hub page, MEDIF form) (opens in a new tab) · read 2026-07-29
No maximum powered-wheelchair dimensions published.
No weight limit published for a powered wheelchair.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
Not published.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
Air Tanzania publishes nothing at all about electric wheelchairs or their batteries — no watt-hour limits, no battery types, no spare allowance, no approval process. Contact the Contact Centre before booking with a power chair.
Manual wheelchairs
"Passengers may carry their own wheelchair free of charge (tagged at check-in), except on flights from Mumbai (USD 30) and Dubai (USD 90)." The chair is tagged at check-in and carried in the hold; Air Tanzania publishes no other condition.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
Not published — no in-cabin stowage of a folding manual wheelchair is described. The site says only that a wheelchair is "tagged at check-in".
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
No in-cabin wheelchair stowage space or closet size is described.
No maximum wheelchair dimensions published.
No weight limit published for a wheelchair. The 15/23/30 kg figures on the baggage page are ordinary per-passenger free allowances and Air Tanzania does not state that they apply to a mobility aid.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
Not published — Air Tanzania says nothing about returning a wheelchair at the aircraft door or jet bridge.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
Booking & cost
No advance-notice deadline published for a wheelchair or mobility aid. The only lead time Air Tanzania prints in this area is for stretchers: "Stretcher case clearance requires at least 48hrs prior notification." Passengers are told to arrive at least 2 hours before a domestic and 3 hours before an international flight.
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29 Before The Flight (opens in a new tab) · read 2026-07-29
Air Tanzania's mobility page describes only medical clearance and stretcher service and never says how to request wheelchair assistance. It asks passengers to "provide details of the device before travel to doctors on call" for medical devices, and to "download and complete the MEDIF" where medical clearance applies. Its FAQ repeatedly directs anything not doable online to the Contact Centre.
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29 Contact Form (contact centre numbers and addresses) (opens in a new tab) · read 2026-07-29
Free on most of the network but NOT everywhere: "Passengers may carry their own wheelchair free of charge (tagged at check-in), except on flights from Mumbai (USD 30) and Dubai (USD 90)." Air Tanzania publishes no reason for the two exceptions.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
Not published — Air Tanzania does not say how many mobility devices a passenger may bring.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
Not published — Air Tanzania states no liability rule, limit or waiver for damage to a mobility aid.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
On board
"Onboard wheelchairs are not provided." Air Tanzania states this flatly on its baggage page, immediately after the wheelchair carriage rule, with no aircraft exception — its fleet includes Boeing 787-8 Dreamliners on long-haul routes.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29 Our Fleet (opens in a new tab) · read 2026-07-29
Not published — Air Tanzania says nothing about wheelchair-accessible lavatories.
Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · read 2026-07-29
Not published. Air Tanzania describes no boarding-transfer or in-cabin personal assistance service. It says only that being "unable to care for yourself hence needs special assistance" is one of the conditions requiring medical clearance via a MEDIF, and that stretcher passengers "require an appropriate medical escort".
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
No movable-armrest, bulkhead or accessible-seating policy published.
Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · read 2026-07-29
Fleet detail. Fleet listed by Air Tanzania: Dash 8 Q-400, Airbus A220, Boeing 787 Dreamliner, Boeing 737 MAX 9 and a 767-300F freighter. No on-board (aisle) wheelchair is provided on any of them, and no hold-door or hold-compartment dimensions are published.
Worth knowing
Air Tanzania's site is reachable and has a "Traveling with Mobility and Medical Devices" page, but that page is entirely about medical clearance, medical devices, oxygen, medication and stretchers — it never mentions wheelchairs. The airline's only wheelchair policy is two sentences buried in the Special Baggage Items table of the baggage page: "Passengers may carry their own wheelchair free of charge (tagged at check-in), except on flights from Mumbai (USD 30) and Dubai (USD 90). Onboard wheelchairs are not provided." Two things a wheelchair user should note. (1) The Mumbai/Dubai charge is a genuine fee for carrying a mobility aid, which is why fee_charged is recorded as conditional rather than false — read the exact figures in the detail. (2) There is no aisle chair on any aircraft, including the 787 used on long-haul routes. Air Tanzania publishes NO dangerous-goods or restricted-items page at all, so there is no lithium watt-hour figure, no spare-battery rule and no electric-wheelchair acceptance statement anywhere on the site; nothing has been imported from ICAO/IATA defaults. There is also no accessibility desk, no special-assistance e-mail, no WCHR/WCHS/WCHC code list and no advance-notice deadline for a wheelchair (the only 48-hour deadline published is for stretcher clearance). A power-chair user must phone the Contact Centre. (The MEDIF PDF link on the Special Services page could not be downloaded within the timeout on 2026-07-29 and its contents are therefore not reflected here.)
Sources
Every figure above traces to one of these.
- s1 Baggage — Special Baggage Items (Wheelchairs) (opens in a new tab) · official · read 2026-07-29
- s2 Special Services — Traveling with Mobility and Medical Devices (opens in a new tab) · official · read 2026-07-29
- s3 Special Services (hub page, MEDIF form) (opens in a new tab) · official · read 2026-07-29
- s4 Contact Form (contact centre numbers and addresses) (opens in a new tab) · official · read 2026-07-29
- s5 Offices (opens in a new tab) · official · read 2026-07-29
- s6 Our Fleet (opens in a new tab) · official · read 2026-07-29
- s7 Before The Flight (opens in a new tab) · official · read 2026-07-29
Record quality
Record status partial · confidence medium · 7 official sources · 5 contacts · 15% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.