wheelair

All airlines Middle East

Air Arabia

IATA G9 ICAO ABY United Arab Emirates · www.airarabia.com (opens in a new tab)

Powered chairs need the airline’s prior approval · 48 h notice.

Advance notice
48hours before departure
Powered wheelchair
Conditional
Lithium, battery installed
Not published
Cost to carry
Not published

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

  • Email
    Air Arabia Medical Center (AAMC) — MEDIF / fit-to-fly, wheelchair and oxygen requests
  • Relay / text
    WhatsApp support number +971 600 508001 (printed on the Contact us page; no TTY / text-relay service is published)
    WhatsApp support

No dedicated disability/accessibility phone line is published. Country call-centre numbers are served from a JavaScript widget on the Contact us page and could not be transcribed; the only directly printed channels are the WhatsApp number, live chat and the AAMC medical e-mail.

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted
Conditional

Conditions of Carriage 11.1.4 expressly includes 'electric wheelchairs' among the up-to-two mobility devices carried, but 'subject to advance warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods'; over 60 kg the airline must approve it first (Art. 9.2.6).

Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · read 2026-07-29

Lithium-ion batteries
Not published

Not published — no lithium-ion mobility-aid rule appears anywhere on airarabia.com; the Conditions of Carriage only refer generally to 'relevant legislation concerning dangerous goods'.

Watt-hour cap — battery stays in the chair
Not published

Not published. Air Arabia gives no watt-hour figure for a battery that stays installed in a wheelchair; the only lithium-ion cap on airarabia.com is the 100 Wh written for portable electronic devices and power banks. ICAO/IATA default applies — see global rules.

Watt-hour cap — battery removed into the cabin
Not published

Not published; Air Arabia does not address removing a wheelchair battery into the cabin. ICAO/IATA default applies — see global rules.

Watt-hour cap — spare battery
Not published

No mobility-aid spare limit published. The prohibited-items FAQ caps spare/loose lithium-ion batteries 'for portable electronic devices' at 100 Wh (lithium metal 2 g), carry-on only, but does not say whether that applies to a spare wheelchair battery.

Spare batteries permittedmaximum number under any published configuration
Not published

Not published for mobility aids. The FAQ limits power banks to 2 per passenger and personal electronic devices to 15 per passenger, but gives no spare-wheelchair-battery count.

Battery must be removed
Not published

Not published — Air Arabia does not say whether a wheelchair battery must be removed and carried in the cabin.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell
Not published

Not published — Air Arabia gives no gel / AGM / sealed-lead-acid wheelchair battery rule.

Wet / spillable batteries
Not published

Not published for mobility aids. Air Arabia's prohibited-items FAQ lists 'wet cell batteries' among corrosives passengers should not pack, but says nothing about wheelchair batteries.

Terminal protection & immobilisation
Not published

Not published for mobility aids. Air Arabia's prohibited-items FAQ requires spare/loose batteries to travel in carry-on baggage individually protected against short circuit, but that is written for portable electronic devices; no wheelchair-specific terminal-insulation or immobilisation instruction exists.

Paperwork the airline wants
Not published

No battery spec sheet or MSDS is demanded. A MEDIF signed by the treating doctor is required only where the passenger needs oxygen, an escort, in-flight treatment, has had recent surgery, or must carry/use medical equipment on board.

Size limit for a powered chair
Not published

No maximum powered-wheelchair dimensions published; the Conditions of Carriage only warn of 'possible limitations of space on board the aircraft'.

Weight limit for a powered chair
60 kg

Conditions of Carriage 9.2.6: a wheelchair mobility aid over 60 kg 'cannot be accepted unless approved by the airline after check with arrival and departure regarding facilities'.

Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published — no statement about returning a powered chair at the aircraft door.

Air Arabia publishes no hold-door or hold-volume figures for its all-A320-family fleet; the 60 kg approval threshold is the only hard number a traveller can plan against.

Manual wheelchairs

Manual chairs accepted
Yes

Conditions of Carriage 11.1.4 permits up to two pieces of mobility equipment per disabled / reduced-mobility passenger; Art. 9.2.6 tells passengers travelling with a wheelchair to advise airport staff on arrival at the airport.

Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · read 2026-07-29

Folding chair may travel in the cabin
Not published

Not published — Air Arabia says nothing about stowing a folding manual wheelchair in the cabin.

In-cabin stowage limit
Not published

Not published — no in-cabin wheelchair stowage space is described.

Size limit for a checked manual chair
Not published

No maximum wheelchair dimensions published. The 158 cm total-dimension rule Air Arabia publishes applies to ordinary checked bags, not to mobility aids, so it is not recorded here.

Weight limit for a manual chair
60 kg

Conditions of Carriage 9.2.6: 'Wheelchair mobility aid more than 60Kg cannot be accepted unless approved by the airline after check with arrival and departure regarding facilities.' Ordinary checked bags are capped at 32 kg / 158 cm, but that rule is not stated to apply to mobility aids.

Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · read 2026-07-29  Travel FAQs — Checked Baggage (opens in a new tab) · read 2026-07-29

Returned at the aircraft door
Not published

Not published — Air Arabia does not say whether a wheelchair is returned at the aircraft door or at the baggage belt.

Conditions of Carriage 5.1.1: a passenger who cannot feed themselves, use the toilet unassisted or evacuate the cabin unassisted is carried only with (a) clearance from a doctor Air Arabia considers sufficiently qualified and (b) an accompanying person able to assist.

Booking & cost

Advance notice requiredhours before scheduled departure
48h

Conditions of Carriage 11.1.4 carries mobility equipment 'subject to advance warning of 48 hours'; Art. 5.1.2 says a request made less than 48 h before departure may be refused. The FAQ separately recommends booking the airport wheelchair service at least 24 h ahead. MEDIF cases: 48 h.

Travel FAQs — Passengers with special needs (opens in a new tab) · read 2026-07-29  Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · read 2026-07-29  Travel FAQs — Medical Form (MEDIF) for Passengers with Medical Conditions (opens in a new tab) · read 2026-07-29

How to request assistance
Select the wheelchair service in the 'Passenger Services' section on the 'Extras' page while booking or modifying, or contact customer support via live chat, e-mail or the call centre

FAQ: wheelchair assistance can be requested online during booking/modification under 'Passenger Services' on the 'Extras' page, or through Air Arabia customer support (live chat, e-mail, call centre). MEDIF cases e-mail medreport@airarabia.com.

Travel FAQs — Passengers with special needs (opens in a new tab) · read 2026-07-29  Travel FAQs — Medical Form (MEDIF) for Passengers with Medical Conditions (opens in a new tab) · read 2026-07-29

Charge for carrying the aid
Not published

Not published. Air Arabia never states whether carrying a passenger's own mobility aid is free or counts against the baggage allowance; the Conditions of Carriage allow up to two mobility devices (11.1.4) but are silent on charging. The only charge published is a third-party one — FAQ: 'A nominal fee may be charged by airport handling staff for the service' of pushing an airport wheelchair — which is not an Air Arabia carriage fee.

Travel FAQs — Passengers with special needs (opens in a new tab) · read 2026-07-29  Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · read 2026-07-29

Mobility devices carried free
2

Conditions of Carriage 11.1.4: 'Transport of up to two pieces of mobility equipment per disabled person or person with reduced mobility, including electric wheelchairs'.

Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · read 2026-07-29

If they damage your chair
Montreal Convention limit — 1,288 SDR (approx. US$1,500) per passenger for checked and unchecked baggage

Conditions of Carriage 18.4.3: maximum 1288 SDRs (approx. US$1,500) per passenger for damage to both checked and unchecked baggage where the Montreal Convention applies; 332 SDRs unchecked / 17 SDRs per kg checked under Warsaw. Damage must be notified in writing within 7 days (Art. 19.1.3). No mobility-aid full-value rule is published.

Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · read 2026-07-29

On board

On-board aisle chair
Not published

Not published — Air Arabia does not say whether an on-board aisle chair is carried.

Accessible lavatory
Not published

Not published — no accessible-lavatory information for the A320/A321 fleet.

Crew help you transfer
No

FAQ: 'Passengers traveling with a wheelchair must be accompanied by a travel companion who can assist them throughout the journey, including boarding, disembarking, and in-flight assistance.' CoC 9.2.7 also makes assistance through the airport the airport authority's responsibility, not Air Arabia's.

Travel FAQs — Passengers with special needs (opens in a new tab) · read 2026-07-29  Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · read 2026-07-29

Seating & movable armrests
Not published

Not published — no movable-armrest or bulkhead seating policy for disabled passengers.

Worth knowing

Air Arabia is a low-cost carrier and its published disability policy is thin and restrictive. Three things a traveller should note: (1) the FAQ states a nominal fee may be charged by airport handling staff for the wheelchair service; (2) the FAQ states that any passenger travelling with a wheelchair must be accompanied by a travel companion who assists with boarding, disembarking and in-flight needs — a blanket companion requirement stricter than EC 1107/2006 or 14 CFR 382; (3) a wheelchair mobility aid over 60 kg is refused unless the airline approves it in advance. Air Arabia publishes NO wheelchair-battery rules at all — no watt-hour limits, no spillable / non-spillable / lithium guidance — only a general reference in the Conditions of Carriage to 'relevant legislation concerning dangerous goods'. The same Conditions of Carriage cover Air Arabia PJSC, Air Arabia Maroc, Air Arabia Egypt, Air Arabia Abu Dhabi and Air Arabia DMM.

Sources

Every figure above traces to one of these.

  1. s1 Travel FAQs — Passengers with special needs (opens in a new tab) · official · read 2026-07-29
  2. s2 Conditions of Carriage (Articles 5, 9.2, 11, 18) (opens in a new tab) · official · read 2026-07-29
  3. s3 Travel FAQs — Prohibited Items (batteries) (opens in a new tab) · official · read 2026-07-29
  4. s4 Travel FAQs — Medical Form (MEDIF) for Passengers with Medical Conditions (opens in a new tab) · official · read 2026-07-29
  5. s5 Contact us / Help centre (opens in a new tab) · official · read 2026-07-29
  6. s6 Travel FAQs — Checked Baggage (opens in a new tab) · official · read 2026-07-29

Record quality

Record status researched · confidence medium · 6 official sources · 2 contacts · 31% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.