All airlines Latin America & Caribbean

Aeromexico

IATA AM ICAO AMX Mexico · SkyTeam · www.aeromexico.com (opens in a new tab)

Powered wheelchairs accepted · carried free · 48 h notice · no watt-hour cap on an installed battery.

Advance notice: 48hours before departure
Powered wheelchair: Yes
Lithium, battery installed: No stated limit
Cost to carry: Free

Who to contact

Transcribed from the airline’s own pages, exactly as it labels them.

Phone

+52 55 5133 4000

Mexico — Aeroméxico call centre (route for special services requests)
Phone

0800 9775 533

United Kingdom — call centre for passengers requiring assistance (0-800-9775-533)

9 a.m. – 11 p.m.
Phone

900 995 282

Spain — call centre for passengers requiring assistance (900-995-282)

9 a.m. – 11 p.m.
Phone

0800 916 754

France — call centre for passengers requiring assistance (0-800-916-754)

9 a.m. – 11 p.m.
Phone

800 147 484

Italy — call centre for passengers requiring assistance (800-147-484)

9 a.m. – 11 p.m.
Phone

0800 0224 008

Netherlands — call centre for passengers requiring assistance (0-800-0224-008)

9 a.m. – 11 p.m.
Online form

Special Services request form (English) (opens in a new tab)
Online form

Solicita tus servicios especiales (Spanish) (opens in a new tab)

Aeroméxico's public pages are a JavaScript single-page app whose accessibility panels only load on click; the same text is served in readable form from Aeroméxico's own Drupal CMS at aeromexico.com/cms/. The phone numbers above are the ones Aeroméxico prints for passengers requiring assistance (European storefront) plus the Mexican call centre; no dedicated disability e-mail or TTY line is published.

Read it from the source

Powered wheelchairs & batteries

The part that goes wrong. Battery chemistry and watt-hours decide whether your chair flies, and the rules differ depending on whether the battery can be removed.

Powered chairs accepted

Yes

Powered chairs with sealed (non-spillable) or UN 38.3 lithium batteries are accepted; chairs with non-sealed (spillable) batteries are refused. Aeroméxico asks for the chair's technical data sheet including battery specifications when the service is booked, and warns the aid may be refused if it does not meet the safety requirements.

Aeroméxico CMS component: Wheelchairs, scooters, and other mobility devices (English text of the special-services panel) (opens in a new tab) · read 2026-07-29 Aeroméxico CMS component: Servicios especiales — Lineamientos / Dispositivos de movilidad (Spanish text) (opens in a new tab) · read 2026-07-29

Lithium-ion batteries

Yes

Lithium-ion batteries are classified as hazardous but accepted if they are of a tested type under the UN Manual of Tests and Criteria, Part III, subsection 38.3.

Watt-hour cap — battery stays in the chair

No stated limit

Aeroméxico states there is no watt-hour limit when the lithium battery stays installed: "If the battery remains installed, there is no Wh limit" / "Si la batería no es removida, no hay límite de Wh". The battery must be protected from damage by the device design and securely attached.

Watt-hour cap — battery removed into the cabin

300 Wh

"If the user removes the battery (as per the device's design), it must not exceed 300 Wh." Removed batteries must travel in the passenger cabin in strong, durable packaging.

Watt-hour cap — spare battery

300 Wh

"One (1) spare battery not exceeding 300 Wh, or two (2) spare batteries, each not exceeding 160 Wh." Spares are only allowed when you are travelling with the mobility aid, and must be carried in the cabin in strong, durable packaging.

Spare batteries permittedmaximum number under any published configuration

One spare up to 300 Wh, or two spares of up to 160 Wh each. For sealed non-spillable batteries the same page allows "one (1) spare battery up to 300 Wh or two (2) non-spillable batteries up to 160 Wh".

Battery must be removed

"Lithium batteries may remain installed in the mobility aid if they are securely attached and protected from damage by its design. Alternatively, they may be removed following the manufacturer's instructions." Removal is optional, not required.

Non-spillable batteriesgel, AGM, sealed lead-acid, dry cell

Yes

If the chair is powered by sealed batteries and can be placed upright in the cargo compartment the battery may stay attached, provided it is securely attached, its electrical contacts are protected against short circuits and the electrical circuits are isolated.

Wet / spillable batteries

"Aeroméxico does not accept wheelchairs or mobility devices powered by non-sealed (spillable) batteries."

Terminal protection & immobilisation

Battery securely attached to the chair, electrical contacts protected against short circuits, electrical circuits isolated

Conditions published for sealed (non-spillable) batteries that stay attached: "The battery is securely attached to the wheelchair or mobility device; the battery's electrical contacts are protected against short circuits; the electrical circuits are isolated." Removed and spare batteries go in the cabin in strong, durable packaging.

Paperwork the airline wants

Wheelchair technical data sheet including full battery specifications, submitted to Special Services when booking; lithium batteries must be a UN 38.3 tested type

"When booking this service, please provide our Special Services team with the wheelchair's technical data sheet, including battery specifications" (via the cxsv.my.site.com form). "If the mobility aid does not meet safety requirements, it may not be permitted on board."

Size limit for a powered chairAirline’s stated maximum wheelchair size

110 cm long · 85 cm wide · 70 cm high

Per-aircraft maximum wheelchair size (length x width x height): E90 120x100x70 cm, B737 110x120x85 cm, B787 235x85x110 cm (48x40x28, 43x48x33, 92x33x43 in). The values here are the smallest published figure on each axis across the three fleet types.

Weight limit for a powered chair

200 kg

"The maximum weight allowed for wheelchairs is 440 lbs" (200 kg in the Spanish version).

Returned at the aircraft door

Not published

Aeroméxico does not publish whether a powered chair is returned at the aircraft door.

Spares may only be carried when the passenger is travelling with the mobility aid. Removed and spare batteries must be carried exclusively in the passenger cabin, in strong, durable packaging.

Manual wheelchairs

Manual chairs accepted

Yes

"Your manual wheelchair will be collected either at the check-in counter or after boarding assistance has been provided. It will then be transported in the aircraft's cargo hold."

Folding chair may travel in the cabin

Not published

Aeroméxico does not publish whether a folding manual chair may be stowed in the cabin; it says the manual chair goes to the hold.

In-cabin stowage limit

Not published

Aeroméxico publishes no in-cabin stowage dimensions for a folding wheelchair.

Size limit for a checked manual chairAirline’s stated maximum wheelchair size

110 cm long · 85 cm wide · 70 cm high

Aeroméxico publishes a per-aircraft maximum wheelchair size (length x width x height): E90 120x100x70 cm, B737 110x120x85 cm, B787 235x85x110 cm (48x40x28, 43x48x33, 92x33x43 in). The figures here are the smallest published value on each axis, i.e. the binding limit if any of the three types may operate your flight.

Weight limit for a manual chair

200 kg

"El peso máximo permitido para sillas de ruedas es de 200 kg" / "The maximum weight allowed for wheelchairs is 440 lbs" — stated for wheelchairs generally, not split by manual vs powered.

Returned at the aircraft door

Not published

Aeroméxico says where the chair is collected (check-in counter or at the aircraft after boarding) but does not publish where it is returned on arrival.

The maximum wheelchair dimensions and the 200 kg / 440 lb weight limit are published once, for wheelchairs in general, and are reproduced here for both manual and powered chairs.

Booking & cost

Advance notice requiredhours before scheduled departure

48h

"Le recomendamos solicitar la asistencia con al menos 48 horas de anticipación" — assistance must be requested when booking or up to 48 hours before departure. Passengers who requested assistance must reach the Aeroméxico check-in desk 2 h before a domestic (Mexico) flight or 3 h before an international flight.

Aeroméxico CMS component: Cómo solicitar asistencia / Tipos de asistencia / Derechos y responsabilidades (opens in a new tab) · read 2026-07-29

How to request assistance

Select 'Special Services' when booking, add it in the app under Trip details, or use the Special Services form at cxsv.my.site.com/s/amx-atc

Aeroméxico lists three routes: during booking (choose 'Servicios Especiales'), after booking via the app's 'Detalles del viaje' → Servicios especiales, or by contacting the specialised support team through the form. Passengers travelling with their own chair must give the device type, weight, dimensions and battery type at booking or in Manage My Booking.

Aeroméxico CMS component: Cómo solicitar asistencia / Tipos de asistencia / Derechos y responsabilidades (opens in a new tab) · read 2026-07-29 Aeroméxico CMS component: Wheelchairs, scooters, and other mobility devices (English text of the special-services panel) (opens in a new tab) · read 2026-07-29

Charge for carrying the aid

No fee

"You may transport up to two mobility aids (e.g., a wheelchair and a walker) free of charge." Aeroméxico also carries a guide/service dog, on-board medical devices and one hold bag of up to 23 kg of medical supplies free.

Aeroméxico CMS component: Wheelchairs, scooters, and other mobility devices (English text of the special-services panel) (opens in a new tab) · read 2026-07-29 Aeroméxico CMS component: Cómo solicitar asistencia / Tipos de asistencia / Derechos y responsabilidades (opens in a new tab) · read 2026-07-29

Mobility devices carried free

"You may transport up to two mobility aids (e.g., a wheelchair and a walker) free of charge."

If they damage your chair

Not published

Aeroméxico publishes no mobility-aid damage-liability statement on the pages found.

On board

On-board aisle chair

Not published

Aeroméxico does not publish on-board aisle-chair availability; it only warns that on flights operated by another airline some services, "such as on-board wheelchairs", may be unavailable or differ.

Accessible lavatory

Not published

Not published on Aeroméxico's site.

Crew help you transfer

Not published

Aeroméxico describes assistance categories (long distances in the terminal, stairs, own mobility equipment) and says the assisted passenger is escorted to their seat, but publishes no lifting/transfer policy.

Seating & movable armrests

Emergency-exit row seats cannot be assigned to passengers with disabilities or reduced mobility; designated seats are assigned at check-in and are always by the aisle

"For safety reasons, specific seats on each aircraft are designated for passengers with disabilities or reduced mobility. These seats are assigned at the airport during check-in and are always located by the aisle… seats in the emergency exit rows cannot be assigned." Online check-in is unavailable for passengers requiring assistance.

Aeroméxico CMS component: Wheelchairs, scooters, and other mobility devices (English text of the special-services panel) (opens in a new tab) · read 2026-07-29 Aeroméxico CMS component: Cómo solicitar asistencia / Tipos de asistencia / Derechos y responsabilidades (opens in a new tab) · read 2026-07-29

Fleet detail. Published maximum wheelchair size by aircraft (length x width x height): Embraer E90 120 x 100 x 70 cm (48 x 40 x 28 in); Boeing 737 110 x 120 x 85 cm (43 x 48 x 33 in); Boeing 787 235 x 85 x 110 cm (92 x 33 x 43 in). Maximum wheelchair weight 200 kg / 440 lb.

Worth knowing

aeromexico.com is a JavaScript app behind a WAF: direct fetches return a 551-byte 'Site Maintenance' page and the rendered special-services page shows only collapsed accordion headings ('Servicio de silla de ruedas', 'Personas con discapacidad'). The full text was read from Aeroméxico's own Drupal CMS (aeromexico.com/cms/…), which serves the same components in Spanish and English; the live European page aeromexico.com/en-gb/travel-information/special-services-europa renders the matching heading 'Wheelchairs, scooters, and other mobility devices'. IMPORTANT CAVEAT FOR A HUMAN: this mobility-device text sits in Aeroméxico's EUROPEAN storefront components (it cites EC Regulation 1107/2006, ENAC and European departure airports and lists only European phone numbers). The dimension, weight and battery figures are fleet-based (E90/B737/B787) and read as global, but Aeroméxico's Mexico/US pages could not be rendered to confirm they say the same thing. Notable: Aeroméxico refuses spillable-battery chairs outright, and states there is no watt-hour limit when a lithium battery stays installed.

Sources

Every figure above traces to one of these.

s1 Special services (European storefront) — Wheelchairs, scooters, and other mobility devices (opens in a new tab) · official · read 2026-07-29
s2 Aeroméxico CMS component: Wheelchairs, scooters, and other mobility devices (English text of the special-services panel) (opens in a new tab) · official · read 2026-07-29
s3 Aeroméxico CMS component: Servicios especiales — Lineamientos / Dispositivos de movilidad (Spanish text) (opens in a new tab) · official · read 2026-07-29
s4 Aeroméxico CMS component: Cómo solicitar asistencia / Tipos de asistencia / Derechos y responsabilidades (opens in a new tab) · official · read 2026-07-29
s5 Servicios especiales para pasajeros (opens in a new tab) · official · read 2026-07-29
s6 Contáctanos (opens in a new tab) · official · read 2026-07-29

Record status researched · confidence high · 6 official sources · 8 contacts · 81% of the fields this reference tracks are answered. Newest source read 29 July 2026, the day before this page was built. What these mean.

Aeromexico

Who to contact

Read it from the source

Powered wheelchairs & batteries

Manual wheelchairs

Booking & cost

On board

Worth knowing

Sources

Record quality